Duke Energy Reviews

Duke Energy's PME-4 Electric Box, located in a backyard, was in noncompliance for over 3 months. One of the doors could not be fully opened because it had 12" clearance on a 46" door. Improper labeling and ants and lizards due to improper sealing.. This box puts both Duke Energy's employees and the community at risk. They denied in writing that the box was out of compliance, even though their own techs were out and documented all of the noncompliances and agreed it needed to be corrected to meet code.

The worst company I ever dealt with, in all my life. Their "Customer Service" is a joke. They don't answer questions or help. They simply recite scripts they were told to learn. They can't give you a simple answer for a question like: "What is my price per KWH"? They are expensive, they scam and lie. Bills are always going up even if our usage is much less. You can't win with them. Whether you use more or less, your bills are always going up and only up. They can project my cost (not my actual usage) for the next month, and yes, it is going up, by a lot.

Amazing Customer service and company! We all love Duke Energy for the amazing service all around and dedication to NC to keeping costs so low 😀 thanks y'all rock! And please don't hesitate to increase prices by 10-20% across the board, all of your equipment costs $ and all customers need to cough it up and stop whining! Keep winning and doing what you do!! Thank you!

Here's some words to describe Duke energy & its constitutes. Monopoly. Highway robbery, 0 humanity, thieves. There's many negative words that can describe this greedy company. God is going to see that this company falls.

I had my power cut off on me one time in 3 years for $58. Now they're charging me a $300 security deposit. This would be my third deposit I paid on the same account. Somebody needs to pass a law where these companies can't monopolize stuff coz they got you by the balls

Monopoly scamming and squeezing the life out of communities. I genuinely cannot believe how they get away with their terrible customer service, their price gouging, outright lying to customer, etc.. etc...

I called Duke Energy on Halloween Oct 31 2025 as my lights were flickering in my home. 20 minutes later Tom ** showed up and tested my service. He had a crew out immediately to fix the problem. They brought in new service to my home from the street. Great service! Polite and well done.

I live in Florida in a large 55+ community and we have 7 attached villas in our unit. How come one of us can get a FIXED BILL every month of $141 but the rest can't and are paying bills of $175-$220 when we all have the same size homes connected to each other. When I called them they said the FIXED BILL is by invitations in the mail to select people....well that's pure BULL@#&T and in my opinion...taking advantage of the elderly.... Hopefully this large development changes to a new company.

Garbage company. Only know how to scam customers. Bill has tripled at my business. What use to run 70ish a month is now almost 200. Never have any answers. Only want to know when I'm giving them MY money. If you can avoid using them DO SO!

I spoke with a customer service person (a not so gentleman) who yelled at me. They are extremely rude to customers who in financial situations. He corrected me on the pronunciation of my name after being corrected. I felt discriminating against due to my presumed race. I have never been yelled at by a customer services person over the phone. When I asked to speak with someone else he refused and said he did not have the ability to. I am so upset. I feel very marginalized by this man. I pray they correct him; and he doesn't give sort of treatment often. I hope someone will help me resolve my issue, but mostly coach him better customer service.

Duke energy is the worst company to ever be affiliated with.. They bill you when you don't even live in the same state that has Duke energy. When I first signed up with duke energy in two thousand twenty four, they had put me on a budget billing, which, when my bill went from fifty dollars a month. It went up $400 and above a month.

I hate Duke. These energy companies can be ** because there is only one service company you can use in this area. Please be aware they are trash!!! If you get behind on your bill. They penalize you more. Making it harder to get ahead.

Honestly if there were a way to give this company a negative 1000, I would. This company is horrible ran, and the people who run it should be ashamed of themselves for preying on poor people. Someone need to stop Duke Energy! Corrupt company!

I UTTERLY DESPISE DUKE POWER!!!! They are the most uncaring, non-empathetic company I've ever had to deal with. How dare you impose an ADDITIONAL security deposit to people's accounts & then not offer any type of assistance to help get your bill back to a manageable state. I hate we HAVE to use Duke; I would switch to another power source immediately if there was an option. Nobody's power bill should EVER reach over $1K!!!😡

I own a small business in Kokomo Indiana and have been sending payments to Duke on time every time for 20+ years. For each added location for commercial service they require a large deposit to set up the service. Last 2 added locations were about 10K each they hold your money for 2 years. They are a monopoly so you don't have another option for service. They don't value long business relationships and continue to screw their customers every chance they get. The Indiana president is Stan Pinegar and he is also unreachable much like Bandits in the corporate headquarters in Charlotte NC.

Duke Energy is the worst energy supplier I have ever dealt with. They constantly ask, and receive, rate increases with no added value to the consumer. I would like to know why it costs me over $50/month just for THEIR gas meter to hang on the side of my house! I only use gas in the winter for heating, everything else is electric, and they charge me $50+ a month for the meter year round! Even though Ohio allows "buying" gas and electric from other suppliers, Duke's fees and riders will negate any savings! Duke is a rip off!!

Left Florida so thank god I don't have to use Duke Energy anymore. Got a final bill for my house, even though we moved out and the house was shut down for half the billing period. Lights were off, AC was set to off. Guess what? Same usage as the same period a year prior. That can't possibly be right right? When you ask their customer service and supervisor, you get no help. Oh well, thank god I don't have to use them anymore.

Pros - Great customer service and clear communication. Cons that I feel deserve a one star - unrealistically high pricing. Lack of payment options. The payment options that are available they are either quick to retract and/or make it difficult and confusing to set up.

Tripled my bill the last three months. My bill normally is usually around $350 to $400. I have not changed any of my routines. Now my bill is coming $1057 to $1200 a month. I have a 4 bedroom house. Just three people. There is no way we ca jump the bill that much. We are not home in the daytime. Just crazy we are living just barely making it and now Duke wants us to go without power because they want to charge us more…

The worst customer service I have ever received in my life. If I could change my power company, I would. They literally have people who need a lot of training to improve on their customer service, smh. My rep had no clue or idea on how to complete her task. This was complete fail in my book.

I have never had service with a power company that just cant seem to stop power interruptions that occur on a regular basis. The weather can be perfect and the power for no reason will go off and come back on a few minutes later. This causes everything digital in your house to have to be reset over and over. Last week the power went off in my neighborhood 3 times in one day. Today a few days later it cut off and came back on again causing resetting microwaves, clocks, security system, etc. I work in graphic design and have lost projects due the power flickering off then back on. The Duke ad about working harder to keep the power on in inclement weather is a joke in my opinion, the 4 times this week when the power went out the weather was beautiful with no wind. I only wish there was competition so I could leave Duke Energy and find a reliable power company.

No one living below poverty level by no fault of their own can afford to keep their power on. I was without power almost 1 yr. Duke Energy is a greedy corporation. They want us dead and so everything to kill us.

The worst customer support imaginable. I received a bill last month with 'past due account'. After establishing this was a fraudulent account due to identity theft I was told to file an FTC Identity theft report, have it notarized and send it to an email they read out over the phone. They also told me to file a police report which they said on the phone they just needed the report number. I did both of these, emailed Duke and got no receipt of email. There no phone number available for someone to check that this email has been received. I tried contacting several time to see if they had what they needed and spent several hours on the phone, mostly waiting to call music. No one in customer service could tell me either if they had what they needed.

My energy bill was $234 in June which was alarming and shocking. Cannot afford it..!! I scheduled a Duke Energy review in early August/2025 and the Auditor Mr. Abbas N. came. He was very punctual and professional. He did every assessment in a very efficient manner and gave us a few recommendation and report on site after the assessment check. I told all his advice. Last month July's bill was $199 and some cents and I think I saw the preview for August bill as of 8/23 was $74 or so.. not receiving the full bill yet, But I am very impressed about this FREE consultation from Expert Mr. Abbas N. who did an amazing and detailed analysis. Thank you Duke Energy for this FREE home visit initiative..!!

How tf do you send someone to collections for an account that's not yours and never received a bill for as your own account is in good standings. When I talk and call I can't get an answer. Instead of admitting they made a mistake they wanna do a fraud investigation. Which is fine. Except they'll probably blame the tenant.

I’ve never paid for another service as unreliable and unpredictable as Duke Power. They are the reason monopolies are illegal. Why they are allowed to exist I’ll never know. I thought Piedmont Natural Gas was the worst but piedmont that’s god every day, shitty Duke power is still here

Duke Power charges double for the same service. A monopoly the government should look into and help the public pay a reasonable electric bill. This is not happening to just me, it is everyone who is a Duke Power customer.

Duke is awful. They had some limbs cut down in the alley behind our house, and just dumped a huge limb in our backyard on top of our kids’ swing set. I’ve called about it twice, and they said their policy is not to clean up after storm damage. We explained that it was cut down, not fallen due to storm damage. They said they cut it because it MIGHT fall in a storm, so they won’t clean it. It’s huge, and I can’t move it. Plus, it’s in our yard and our neighbor’s.

This company can use more staffing. This company is terrible. In terms of promptness of service, service itself, communication, etc., this company is the worst I’ve dealt with by each standard. Avoid if you can because they are terrible. I’m currently without power right now in my kitchen. I explained to them on 8/8/2025 that there is sparks coming out of the electrical switch. They had a contractor call me for service but, they scheduled me for 8/26/2025. This is an extra payment I make monthly for this type of service. What's concerning is that they have only 2 contractors and they are busy, I don't want to even imagine if this were an emergency.

I really wish there were somewhere else to get power from in the area. Most of us are still struggling from Hurricane Helene. Can’t even fix her driveways or everything else. Your power gets turned off. You gotta turn it right back on. They want $300. They don’t give it back to you for six months. The funny thing was they would’ve got paid if their automated system would work right. I hate this automated system and I really don’t like this company.

Bills higher than other provider. I am living in Orlando Orange County. I wish they change it or end the contract with them. There is a lot of provider and they get a lot of complaints the majority about the high bill.

I have been a Duke Energy customer since 2013, recently we got a letter informing us they neglected to add a gas recover charge and gave us a credit of 75 dollars. They stated they would be charging us a back pay from July 2023 to August 2024 (it's currently August of 2025). Upon calling I discovered there was nothing they could do as it was a clerical error and did not impact duke's profits so nothing could be done. They are charging us 350 dollars in back pay from over a year ago. Never missed a payment and always paid early. Their company shows no remorse for THEIR error and will not negotiate any credits, no matter how long you have been a customer or how long you have made timely and complete payments. Find an alternative, if you can since they are basically an energy monopoly. I'd cancel their service now if I could.

July 24, 2025 from 5:20-5:50pm: Emily with Duke New Construction Services helped us tremendously to get our account set up so we can start up our new electric for residence in Sunman Indiana. She stayed on the line until we had a firm handle on everything!! Five out of five stars Emily! Very polite, cordial and easy to talk to. We praise God your company has someone as great as her.

They're selling out of date, out of warranty Google Nest thermostats as new and won't return them. They ignore emails about returns and basically suck. I wish I wasn't forced to use them for power ... What a monopoly.

Lose power at every little wind blow. Don't even notify customers when they need to shut off power to work on it. Worst customer service. Three times this month I have been without power for over 5 hours each time yet my bill remains the same regardless of using bare minimum.

Duke Energy is a monopoly that should not be allowed. This company has many other names around the US, rarely pays taxes, pollutes our waters and is a completely unreliable company as a whole. As I'm typing this, it's sunny and really hot (real feel with humidity is 117 today) and our power is out for no reason during the hottest part of the day. Avoid this company at all costs if their monopoly allows you to.

Worse company I’ve ever used. I was two weeks late on a bill and they cut power, told me the wrong amount to pay to restart it, and then took 12+ hours to turn back on. When I called back for status updates on our power at after hours agent literally hung up on me.

Duke Energy is the worst electric company I've ever used, last month my bill was $200 this month my bill is $350, I called customer service and she wants to tell me because last year my bill was around $350 that's why my bill is $350 this year, like what the f$$k I mean really, oh she also stated that she looked at the smart meter on her end and it is correct, I told her that her smart meter isn't very smart. I don't know why we waste our time writing these reviews when nothing is gonna be done about it other than we are gonna have to find a way to pay it, just sad.

I have deleted with a few different energy companies and this one is by far the worse and most expensive energy company since I moved in!! I ask for an investigation on my my meters and to have someone check to see if where all these extra cost are coming from meaning $500 for 2 months for a 2 bedroom apt !! NOT A HOUSE AN APARTMENT!! We work. This bill should be so high every summer!! I ask the customer service representative if I shut my fuse box off and my meter is still running, that means someone is attached to my electricity stealing my electricity.. I think the community pool is attached to my electricity stealing and I want an investigation. Duke Energy told me we can't assist with that!! I said what!! This is the worst Energy Company ripping people off!!

The electricity went out two days ago, and the only thing Duke Energy managed to do is to change the "expected fixed date" to further and further down the future. Honestly, the only reason people use it is because it's the only choice.

Tree landed on powerline and fire company was unable to do anything but wait until it burns through. Called Duke Energy and shortly thereafter, a truck showed up, removed the tree from the powerline and eliminated the potential fire hazard for the neighborhood.

Looked for how to remove my account. Duke Energy said that it was under “My Account” but was nowhere to be found. Spent more than half an hour trying to find out how I could remove my account but had no results. Ended up sending a customer support email. Poor guidance on how to remove your account.

Duke Energy around the Troutman, NC area is by far the worst power company I've ever been with. All of our lines are underground and at least once a month our power goes down. Sunny, light rain or any weather, it will randomly go out. I've lived in places with blizzards, tornadoes and terrible thunder storms that I didn't have to worry about my power. But where I live now with the mildest weather, does it go out constantly. I hate it so much.

Duke Energy does not deserve 1 star. I realize it hot 90+. I have a business that has nine refrigeration units. Voltage is rated at 208, but Duke is cutting back voltage past 20%. My building is receiving less than 166.4 volts of power. Refrigeration compressors are failing, computer equipment failing due to power surges and low voltage. Service Tech arrive and state, "You are within range, and understand it's hot." When I question about voltage reading all I get is, "It's within range". I have a million dollars in perishable goods, items that must be kept at 38 degrees. Duke could care less. I'm told that Duke knows how to correct problem, but upper management put a Stop to it. Looks like I now file claims and go to court.

Duke Energy does the job for their waiver priced and we have no choice… And their peak hours are at the hours whenever he gets home from work and is making dinner and being with their family. Very unfair. The price is double the cost!

Terrible company, constant outages that sometimes take 1-2 full days to be restored. I just got off the phone with customer service and they gave me no estimated time for my power to be restored and I’m already going on 24 hours without power. Overpriced, slow to action, negligent of customers, and overall terrible.

Duke Energy is, without a doubt, the worst utility company I’ve ever dealt with. The customer service is non-existing — you’re put on hold for hours, then disconnected, or routed to someone who’s completely untrained and unhelpful. The bills are confusing, with arbitrary fees that make no sense, and there’s no way to get a clear explanation from their representatives.

Live in Cherokee County, NC. In my 14 years at my current residence, have experience 37 power outages, which the most recent being 30 hours due to a mild thunderstorm. Due to us being on Podunkville USA, use to contract out to Sumpter, now some other trash third party fix. My house temp is 83 degrees, my poor dogs panting and us adults are surviving. Don't ask for much, but when 340+ customers are without power and the neighbors, on a different circuit, which was 300, are without and they get fixed first.... is utterly complete bullshit. I expect better tbh, this is coming from an individual who never complains and kinda their business, but I cannot take the half ass service from this company or the ones who they contract to fix stuff.

5 minutes of mild wind and power goes out from the town of Andrews, SC, down Hwy 41, down Thurgood Marshall and almost to Kingstree, SC! This was at 6:30pm & it's estimated repair time is 9:30 pm. From what I've been told from a crew member, a lot of outages are due to vines grown up the power poles and will "get too" wet and pop that station (fuse) out. I don't have to say what could be done.... 👎🏻

Their customer service sucks. Heaven forbid you ever need their help because you'll have to navigate their labyrinth of transfers, holds, and automated voices. Speaking of their automated voices, it can't hear worth a crap, and it's always trying to ask me if I wanna open up this link or that link. No, if I wanted to do that, I would have done it already. I'm using the phone system for a reason. Using the automated system to pay your electrical bill feels like pure mental torture.

I transferred my service. The supervisor Erica confirmed my new address and phone number. Duke Energy took it upon themselves to take my security deposit from my old account and apply it to my new account. I’ve been getting the run around since May 9th, "Oh it’s been Zelled and will hit your account!" Now they are saying they can’t/wont refund it since it’s been applied to my new account, which the first bill hasn’t even came out. Duke energy is a bunch of crap and liars. I swear North Carolina needs more electricity providers because Duke Energy is not it.

Life has been hard lately. My bills have became astronomical. Calling into Duke Power today I was greeted by my customer service rep Selena. She not only showed me compassion, but told me ideas on how to prevent disconnect. Options if it did occur. Companies and organizations that can help. She shared her testimonies and trials and reminded me that were all human and assured Me that she was here to help me through my time of need.

Duke is a horrible energy company. Every time there’s a bad or even a small storm the power goes out in my area, literally every time. To make it even worse restoration times are through the roof. I highly suggest not moving into their area.

The majority of residents of Vigo County, Indiana and people everywhere are struggling to make ends meet. For the people that are employed but makes barely enough to scrape by are not seeing raises in their pay per hour. I live in an extremely small one-bedroom apt ... since Duke has increased bill, it is almost tripled in cost.

Duke Energy is nothing but a scam. They don’t try to help you when you fall behind. Their payment plan is also a scam. The payment arrangement does nothing but cost you more money and put you more in debt with Duke energy. I lived in Tampa for 10 years and never dealt with what I had to deal with From Duke energy. Duke energy alone is making mere sync about living in Pinellas County. Worst electric company!!!!

If I could give them 0 stars I would. I am really considering switching to solar energy. My bill went from $260 to $900 with just me and my son in the home and not to mention no one can explain why my bill triple. Duke Energy thinks you're only obligated to pay them. They're extremely unethical as well as inconsiderate when it comes to their consumers.

For the third time in less than a week they have cut my power for scheduled work. No warning. No showers, no food, no alarm system, no air for family and pets. Going on 7 hours today. I don't play with my food like that. They have no right.

They are doing whatever they want to do which is illegal and I am going to find a lawyer about this issue. I really don't have any idea what they are hiring, clearly they aren't doing their diligence on background checks of their employees. Crazy work.

Just plain SORRY! Wish there were other options, I really don’t have to say much after looking at their reviews, You call and they will lie to your face like you stupid. I’m not sure who they are use to dealing with but don’t insult my intelligence with your stupid scripts you have to read!!!!

The customer service people are rude, inconsistent and cannot seem to explain things in a way that makes sense. My bill has doubled since last year at this time. I was in the hospital for 3 weeks and my bill didn’t budge at all. They have no explanation for this. They couldn’t send me a text or email showing that this month's bill was paid but assured me that I could get a receipt for next month. As mentioned, nothing they said made sense. My bill is way too high and it doesn’t go down even if I’m not in the house for 3 weeks. How is that normal?

MUST READ... beware of what may happen to you. This is an informative comment based on my experience and want people to know so they can make the best decision. After being with the A/C and heating plan with Duke Energy since 2021 and invested in the plan (not the only one I enrolled in at the time) thinking I had a piece of mind being that I live in Central Florida and it gets hot, the other day my A/C went out. They immediately denied the claim and after a struggle with a supervisor, he approved a leak detection (Duke Energy cost of $260). After finding out that the leak was in the coil inside air handler, the repair was immediately denied. Again, speaking to the supervisor with even a greater struggle, I was told that I did not have a professional maintenance plan, and it was my neglect. Furthermore, he expressed that I did not have the right plan which when I enrolled at the time, there was only one.

I live alone in a 2 bedroom mobile home and every month my bill goes up drastically. I am frugal and keep my bills under $150 in the summer( my ac stays on 78-80 at night it’s on 65) in the winter it stays on 70 and at night 60) lights off, cook 3 times a week and laundry once a week, but since Duke added all those ghost fees including ridiculous so called rider fees my bill has went up over $300 a month. At this time my total bill is $575.00 and I don’t know how these corrupt people think I’m supposed to pay this. I’m in North Carolina and Duke is my only option. Something needs to be done with the fraud.

I tried calling Duke Energy to see if they can work with me on my past due payment of $585 because I paid $403.00 today and to be honest, I still don't understand why my bill is so high...even after I talk to numerous customer service representatives and managers..they still say my bill is "legit" but that's not true because my bill never has been this high.

Duke Energy sucks! They raised prices again when everybody is struggling just to make ends meet and not just a little by a whopping $3.00kilowat. The Government really needs to do something about Duke Energy and other power companies just ripping people off.

I rented an apartment in Pinellas Park, Florida, for five years before relocating to my home state. Throughout my time there, I always paid my Duke Energy bills on time, though I often felt the charges were higher than expected. For a household of just two people who rarely cooked, watched TV, or used electronic devices, the bills sometimes seemed excessive, almost as if I was paying for someone else’s usage. Before moving, I submitted my service cancellation notice and paid my final bill, expecting to settle any remaining balance for the last few days. However, two days after moving, I received a final bill at my new address for $338. When I called Duke Energy for clarification, they told me I had exceeded my usage in just a few days and was on a budget plan, something I had never been informed about. This experience was frustrating and unexpected, and I believe Duke Energy should be more transparent about billing and budget plans.

Duke Energy has consistently raised prices since I got stuck using them. My bills have went from 80 to 200 since last year. They've also had so many more people encounter this issue than other electric companies.

Be fair warned… Duke is a horrible provider. They offered me a quarterly set payment plan. First mistake they overbilled me the first quarter. Then said that the next quarter would less because of the credit. Then the following quarter it went up to a normal amount. However being winter they did not adjust for. So now my quarterly rate went from $85 to now $250… This system they have that supposed to help you maintain a reasonable rate. Inf act does the complete opposite. It does not bill you accordingly to the forecasted usages amount. Don’t be scammed. If you can get another provider do it… Duke is an overpriced scam. I feel so frustrated.

I don’t understand how the Government of the USA even allows this place to exist or thrive off people. This Energy company is pathetic, dishonest, disloyal, incompetent and uncaring. Lose your job, so what! Someone sick at home and need services, who gives a fluff! Talk to agents and/or Managers, just as arrogant as the Police. If you move to Florida, try your very best to stay away from getting services with Duke Energy.

Duke Energy is a sham. They offer a budgeting system from month to month in order to find your average cost usage. At the end of the year, they bill you an exuberant amount, with no explanation as to why your cost went up. I just ended my service with them, and they tacked on a bill of over $200 to a place I haven’t been living in consistently for months. How can your electrical bill be almost $100 a month when you are not using heat, air, washing machines, or even a dishwasher… It’s legalized robbery. They can change their prices with no consequence and no explanation.

I just paid my electric bill which was over $300 a few days ago. And today out of the blue our power goes out. They can give me no explanation of why there is a power outage. It is not weather related because it is a sunny day. 700 or so customers are affected apparently. They are a bunch of crooks taking our money and giving poor service.

It's ridiculous 😒 how high the power bill is. That's basically a month rent. It's hard enough for people try to live and survive low pay jobs and cutting people's hours. Trying to feed their children. Making up lies about it the cost of fuel. We have plenty in the US. I'm ready to get away from Duke Energy. We don't hardly use our washer or dryer or ac/heat unit cause of the cost. The people have had enough. I paid $449 and still owe 200$ last month was 800 something

There was a gas smell reported in our neighborhood. Numerous connections at the street were in need of repair, one of which was located below our mailbox. The Duke team went above and beyond to help us repair and replace the original mailbox. Great crew!

They are literally robbing me. $354, $445, now $510 in the last 3 months 1300 sq ft killing me. I try to lower my usage. Bill goes up. At this point I’m scared what next months bill is going to look like.

I asked them to check and make sure that the homeowner was contacted if someone put electricity in their name because they did not have my permission and they don't care, they just go ahead and do whatever. They lied to me.

I found out in December 2024, that Duke was billing me as a business for 2 years instead of a Residential customer. I have called numerous times to correct this and they finally did January 24th 2025. I asked them to prove me a credit since this was their fault, and I was told by a Supervisor/Christina that they would not be issuing a credit and basically I would have to pay the high electric bill $388.00. If I could I would definitely not choose Duke for my electric carrier. So disappointed.

Duke is what we like to call a monopoly in most major areas around North Carolina. After having one of the lowest usages according to my bill of any month. They almost doubled the payment, after spending a considerable time on the phone talking to them, they had concluded that my "bills were not showing the correct usage" and that is why my bill shot up. The majority of the month I received my highest bills I was not home and everything aside from my fridge was shut off. If you have any way around it never use this company absolutely horrible people, horrible customer service, and worse pricing!

Absolutely HORRIBLE COMPANY that has NO IDEA what is going on with their accounts. After closing my account because I lost my house and everything in it in a Hurricane... They continued to try and reopen and without any authorization CHARGED MY ACCOUNT for service I did not request at an address I no longer lived at. I spent HOURS and HOURS on the phone dealing with them, even after their consumer affairs department assured me they were done harassing me, they DID IT AGAIN! Illegally charged my account and restarted service in my name after assuring me this would not happen. UNBELIEVABLE how terrible they are at what they do.

Duke Energy is nothing more than a bully organization. Would rate -5 if possible. I was given a warning text that service would be cut off. I got an automated call also. I hung upon the call and let my spouse (who handles the bills) know. Be for we could pay the bill the power was OFF!! Give us the day to respond!! Now you say we owe a deposit for reconnect? All you do is push a button and now we will owe possibly $100+ because of YOUR quick draw reaction??? We aren't school children to be pushed around on 'your' playground!

I have been gone over the last 2 months for 2 weeks in 1 month and 2 weeks in another month yet my bill is the same as if I stayed at my apartment for an entire month..I also have the app and on certain days when I was not at home it's showing my energy usage is peeking. How is that when I had nothing on. The only thing that was running was my refrigerator. I called Duke and they said that on my days when I was home my energy usage was high. Mind you I have a 2br apt and no one lives with me and I'm barely there due to me being at work and then they even pointed out a day when I wasn't gone to say that my usage was high. I asked them to have someone come out and test my meter but they don't do that anymore. This place needs to be investigated and because there isn't another energy company in my area I'm stuck with them. This place is a fraud and they get away with price gauging because they know they have a lock on the market.

Duke Energy does not respond. We have been reporting a wire down on the ground for 24 hours. Our power is out. Can I switch power companies? I used to be on Florida Power but somehow, unbeknownst to me, are now Duke.

Check your bill cause Duke Energy put a sneaky charge of 4.75$ for street lights on our bill which we never agreed on and that’s for every Subdivision and HOA. We lived in our neighborhood for 3 years and now they charge us out of the blue. 40 minutes on the phone and they weren’t able to give me any reasoning why they changed it. Now we have to file a petition that every single homeowner of our neighborhood has to sign to take these charges off the bill. This is insane and this screams fraud to me no wonder they have crappy reviews.

Duke Energy has proven time and again to be corrupt. They have more than once pulled a payment twice from our bank account. When contested, they keep it perpetually in review and never return the money. Upon moving away, they charged almost 3 times the amount used, but we were closing the account so we accepted it, called to make the payment and moved on. The payment came out, then they took over 1k more without consent in a second payment and have kept that "under review". It was contested with the bank and the company. Over a year later, there is a collections action on credit report for almost 2k more that we again contested. It was a 2-bedroom tiny apartment that never saw more than $220 worth of usage and they have stolen thousands and then hit our credit with almost 2k more - without ever giving us a bill, calling, or emailing stating that we ever owed a dime.

Price gouging greedy cooperation. While they continue to take In billions. Millions of us struggle to keep up just to stay warm and have lights for ourselves and our family. I work hard and tired of all of these corporations worried about profit over what’s moral. Shame on you all who sit in those board meetings finding ways to continue to rob us....

Duke Energy is becoming a joke. How is it in Jan my bill was 180 and for February it’s almost 300 and we haven’t done anything different. I honestly believe these people are scammers. They talk about scammers well duke is one for sure. They don’t deserve no stars. Period.

Reported since the 27th of December that we had a street light that was leaning and that it was going to potentially fall. It was over an active roadway. They came out a couple times and never repaired it. Couldn’t get a clear update to when it was going to be fixed. The light fell today, someone came out and looked at it and left. Didn’t have a chance to talk to them before they left. They won’t come in and give you any kind of updates. We had to move it out of the road. The representatives that we have spoken with daily are nice, unfortunately they can’t give you any updates about the situation beside that “they’re working on it.” Duke Energy got extremely lucky that the light didn’t fall on someone or a car. It is also making a sizzle sound at the base.

I would give zero stars if I could. The cost simply doesn't make sense. In Indiana, it gets cold for 3-4 months of the year. The customer support rep suggested I set my thermostat to 68 degrees. The only problem with that is it's 5 degrees outside so 68 degrees wouldn't even be warm enough. I previously lived in a building with an entire wall of the apartment was glass and paid 28% less than I have with Duke Energy. If you have the option, highly recommend putting Duke Energy to the bottom of your list. It's almost criminal how much they charge. I was charged $254 for 30 days of heat in a 1,080 SF apartment. I set my heat at 71 degrees and the bill is $254. Outrageous and Duke will crack you over the head. If it was my choice, would choose Citizens right now today.

The worst company ever! Bad customer service. There is not an office which can find a solution for your problem. I follow navigation and I couldn't find any office. They don't support you in any case just formalities in websites and live chat. We have only one option and that’s why they have treated their customers like trash. I called them and asked for help for my very high bill. They don't have any solution say me just pay.

The worst company ever! Bad customer service. We have only one option and that’s why they have treated their customers like trash. We called them and asked for help. They are so rude and so unprofessional.

Duke Energy is the worst power company I have ever experienced. We have outages about once a month…but the main problem is, every time we have one it takes at least a day for them to fix even a minor equipment issue. They are completely nonresponsive and fail repeatedly to service their customers. Yet, we still get a MASSIVE bill every month.

They are so mean!! This is my first time renting from anyone (just turned 18) and all I was told was to call Duke Energy and get a confirmation number. I had assumed that the place I'm renting from already has an account. Nonetheless, I called and was trying to get help to be navigated through this process, but instead I was shown a lack of empathy and was being talked to with a huge attitude and sternness. I just needed help, not this horrible treatment. Especially if I’m going to be a paying customer. This is pitiful.

I'll tell you about my experience with the controlled or budgeted invoice program. We started off very well, I had an average of $180 to $200 in billing. At the beginning, the budget was $165 per month for 3 months, then $200 for 3 months, then $238 for the winter season. At that point, I realized that it was a trap. Every 3 months they increase the budget. I unsubscribed, so they would apply $410 to the next bill. Don't even think about falling into this game.

They fail to be flexible and have no concerns in regards to financial struggles or holidays. One representative will tell you on one thing, when you call back even with it confirmed in the notes they will not uphold their word. When in a struggle and needing an extension they will tell you that you need to pay a down payment even though you needed the arrangement to begin with. If you ask for a manager they will leave you on hold for an extended period of time. Truthfully if I could go to another power company I would switch already. Because there was no compensation for a week's worth of lost power or food due to a hurricane.

Power went out to entire apartment community in Westfield IN, tried calling Duke to report the issue, but instead of having a number they want you to TEXT and PAY for the text a short number, wait for the prompts to verify it's your address and then just sit there without knowing what's going on or even an update from them. Complete trash customer service! Absolutely horrible to think that the already inflated energy gouging that they do to your bill and they can't even have the decency to have a number to call to report and get someone on the phone to tell you what's going on with YOUR power.

Duke Energy should be ashamed of themselves. My bill has more than doubled in the past year. Somehow my bill was higher after being hit by the hurricane even though we had no power for 5 days and now again after is not using our heat pump at all my bill should of been a hundred dollars less but they tacked on some frivolous 100 dollar charge for having used budget billing for only 3 months of the year. These people are price gouging customers even after a disaster. Why is no agency holding them responsible.

What a terrible. I was late one time in 40 years. I have a little child and an old person in my home. I had to pay my bill now twice once by mail once by credit card. They turned my power off. I cannot believe these people. What a disgrace to our community.

November of 2023 I called Duke Energy about my hot water heater. They sent out A+ Plumbing to fix it. My hot water heater is in the garage so I had a hot water heater wrap around it. Instead of just pulling off tape they cut my wrap in 2 different places. It has been a year. I have called over and over again. Duke Energy calls them. They say they will bring it next week and it never happens. I have called at least 20 time through the year with nothing being done. I do not like putting bad reviews but it has been a year and cold weather is here now. I will end up paying for another wrap because of unprofessional plumbers and Duke Energy will only send them to my home as well.

I wish they would do tree trimming for all customers. 5 years now. I have been reporting a fire hazard since 2019 because every time it rains my power browns out and they tell me it's my responsibility but the dead wood involved is on the neighbor's property which means legally I can only wait until the tree crushes the transformer.

If you can avoid using Duke Energy, then please avoid using them. They have mixed up our bill and meter # with another house. We have been paying for this mansion’s bill a mile down the road for 6 years. Only realized this past year. Duke Energy is no help after calling customer service all summer long to get it resolved. They keep resolving the problem tickets and are refusing to refund the huge difference in bills. We are now trying to sell our house for other reasons and this could cause the loss in the sale of the house.

Worse company around!!! They are only about the money. They don't help you!!! They have you chase your tail for days!!!! Then turn off your power when there is no help. This company is not a good company. Whoever is reading the reviews you guys should be ashamed of yourself for even getting into bed with this company.

I just received an $800 bill even though I have been on a standard payment plan for years. I do normally have to make a catch up payment at the end of the year but they have recently stated that they are supposed to change your monthly amount if your usage starts to outpace what was calculated.

Duke Energy has no credibility and poor customer service. I closed my account and autopay on my account. The final bill was not emailed to me due to hurricane and then the company charged $25 late fee. When I called the rep said that they would waive the $25 fee due to hurricane and then a month later I get a threatening text from Duke Energy saying they are going to send my account to collection for the late fee. During the hurricane I had no power for one week and could not make any online payments. When called & spoke to supervisor Brenda, now she says they cannot waive the late fee. So why tell the customer initially it was going to be waive and then send a threatening text to customer one month later. If I had a choice to choose another company I would. Duke Energy has no credibility. Record all your conversations.

Happy to escape the 3rd world with its power cuts and shortages to come to the US. Then I got Duke Energy in the Charlotte area and to my surprise multiple power outages. Wow. The unfortunate thing is in my community is one where the power company is zoned. Residents not using duke enjoy uninterrupted electricity. If I had my choice it wouldn’t be Duke.

Power flickered off for about 30 seconds during Hurricane Milton then came back on. No further issues. Very pleased with that. Paying is easy and fast. Pretty simple setup process. Had no problem contacting for help.

I'm a retired broadcaster and I experienced bad customer from Duke Energy, they really lie to customers and they don't have proper training, I always thought people were lying about Duke but I experience their customer service for myself and people are telling the truth, I will inform my listeners don't trust Duke Customer Service and the Supervisors.

I have had anywhere between flickering and full time, full day electrical outages all the time. They say they were upgrading, they say a transformer was hit although it hasn’t even been raining. My bill has LITERALLY doubled since the same time last year even though I barely have been using my heat - I turn it on on the am to warm up and that’s it and calling the company is useless. The person I spoke to was rude and gave me no insight into why my bill would be DOUBLED. We do not get refunds EVER but I am thinking we are paying for the damages the hurricanes did. This should be the responsibility of Duke Energy, not us.

I was near Asheville NC during the hurricane and crews were in full effect making sure services was reconnected. Thankfully we was only without power for 1 day. I also had a pleasant experience with a customer service representative that had my power transferred. I have had Duke Energy for many years and have never had any major issues.

Duke Energy is a terrible company with an excessive amount of power outages. I have had 12 power companies here in Indiana, and Duke Energy is the absolute worst I have ever experienced. If you have an opportunity to use any other power company, do yourself a favor and dump Duke.

So I am one of the few people still left with no power 6 days after hurricane Milton. As of two days ago the updates disappeared. No longer do they want you to know what's happening when and where and to whom or what the problem might be or when to expect to have it solved. If you call customer service they tell you they don't have any information either. So nobody knows except for the people that are out in the field and they're not sharing that with you. It could be tomorrow. It could be a week. I don't know. Absolutely terrible customer service. Absolutely terrible response time. Overpriced bills.

Duke Energy likes to hide behind their call in centers and operators that read from a script. Our neighborhood loses power in a typical Florida rain storm. Then it takes them many hours if not days to get the issue resolved. I believe our power grid is held together with bailing wire and duct tape! No one that knows anything will call you back with any REAL answers. Signed, beyond over it!!

Duke is slow to respond to get power turned back on. Everywhere around my house has power. They lack leadership and basic promptness. Horrible company, wish I still was with FPL. Check your area before moving to a Duke controlled area.

If I could give a zero review I would. What a pathetic company! Every time there is a strong thunderstorm, we lose power. Here we set after hurricane Milton, which did not hit our area directly, and they are now telling us that we will be over six days before power will be restored. Think about that…what would that mean to you if you went 6+ days without power? We are sitting in a pocket of 137 homes without power while almost all of New Port Richey has power. The downtown is partying away at the bars and restaurants, and all the businesses are open. Our friends and relatives are telling us their power was restored quickly, and we are being told that it will take up to six days, three hours and 16 minutes before we will have power. We have driven around in the entire neighborhood and there are no trees down, no power lines down or flooding.

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This company is ran by and employees individuals with the intelligence level of someone in preschool. A truck has now driven through my development two days in a row and chosen not to supply us with power after hurricane Milton. However they have given our community sign power. Like our sign needs power, the people and houses need power, they are complete idiots! When people in my development call and text the number we are told power has been restored. WE DO NOT HAVE POWER!!! I cannot put into words how absolutely horrible this company is! They need to be shut down altogether so we can all go with someone more reliable and actually knows what they are doing, can actually run a business and employ individuals with intelligence!!

Half of Spruce Creek South in Marion County Florida is still without power due to Hurricane Milton. Marion County is nowhere near Sarasota. Most incompetent lazy humans on the planet. Thank God for the most part of Florida they have an allowed to be sleez monopoly.

They charge you every year more and more for the electricity service...and when a problem comes up...like a hurricane ... they really "take them time" to start to move... They lost 1 day after the hurricane for starting the assessments... They says, "We have thousands of workers ready..." but you can see them on parking's areas with them trucks waiting for who knows what?!.. Too expensive... Bad service...

We are in Maggie Valley. I know that our home is not as affected as many other residents of Western North Carolina but, thank you so much for getting our power back so quickly. Now we can focus on helping so many other residents of Western NC. It is indeed a daunting task for everyone.

They did a great and amazing job getting all those peoples power back. All of the storm guys worked very hard. And long hours they had thousands of trucks and thousands of workers in such a short period of time

In the 4 1/2 years we've been Duke customers, our service has been down 15-16 times, more than any other company we've had. Being on a well, having no power means also having no water. Our service has been out 5 times just in the past 2 months, each time for at least 4 hours with slow response times and communication.

Hurricane hit. Trees on power lines. Power lines down. Power lines twisted. Duke sends ULCS out to help with restoring power. They turned the power on before fixing the lines. It looked like the 4th of July. Sparks went everywhere. Then they left and did nothing else. Evidently they blew transformers when Bert and Ernie lit us up. Two days later they came back to fix the lines and turn the power on with bad transformers. They didn't warn us of any danger as we stood watch. When they turned on my transformer, my house smelled like an electrical fire. Bad transformer. They came back the next day to replace it. That smell was all my electronics being hit with a huge surge from a bad transformer. Goodbye AC (heat pump), microwave, toaster oven, garage door opener, and personal computer. They fried them all. I filed a claim with Duke Energy, and they immediately denied the claim. Nobody even called me; they just sent a denial letter.

Power been out since September 27th. Have had my restoration date change 3 times. It’s October 6th. Still no power. And they not even been out here. My Whole area has power but my street. So how does date keep getting changed and I’ve not even seen them!

I moved into a new home where we were taking over the already existing solar. I spoke to a representative at Duke Energy who intimated that everything was complete on the transfer over of billing with solar. A few weeks later, I receive a bill for nearly $600--more than double the normal bill. Turns out the representative failed to mention that there was a document being sent that needed to be signed. Well a document did arrive into my spam folder from some weird place--not Duke Energy--and so of course I did not sign it as it did not appear to be legit. There was no further follow up from Duke Energy solar department regarding this. I found this out only because I called and spent about 5 hours in total querying the bill.

I have been out of power since September 27th since the hurricane hit us in SC. I was supposed to be getting power by the 'estimated' date of Oct 4th. I had my hopes up when I seen power all around my neighborhood but 1 street that I am ok doesn't have power. Seemingly untouched, there are no trees on the powerlines, it's easy access. I feel like they are skipping us on purpose, I've been told the same script over and over and I'm paying these guys? Duke Energy is full of tyrants. Understand they are working hard, but power all around us and 1 street?? I wish they can give more information, true information.

Wish I could rate zero. Duke has a monopoly and they act like it. Why are they not trimming branches away from power lines all year round and not waiting for a storm to knock all the lines down. That would eliminate many of the outages.

The company charge you a security deposit when you move in and after when you move out they don't refund you. So, the company steal you! Who do that is stealer! I called there more than one time and nothing, they say, "You don't have refund to receive," looks unbelievable, but is real.

I have been paying for their surge coverage and grounding enhanced program for at least 8 years. This week I had a power outage and when power came back on my AC blower motor would not come back on. Had it replaced and my AC technician said it was caused by the power surge. Made a claim with Duke and they immediately denied it saying my coverage is only for “mother boards” or “control modules” for electronics and major appliances. According to my AC technician, the blower motor does have an electronic control module. I am livid that this was not covered after I’ve paid all these years. Please beware before purchasing their products.

If I had another choice I'd never use Duke Energy. A duke "engineer" came out to design where to run a power cable and set a meter box. She wanted to run it over the roofline. This does not meet code requirements. It took them 4 months to figure it out. Also, 3 weeks after closing an account I still can't get an accurate amount of my final bill from my old address. Duke is a monopoly and they know it; and let their customers know it as well. Rude, rude, rude

I live in the Spartanburg area. Early this week, we were told that we were to get power by today at 10 pm. We went out around 5 to get food and saw one of the Duke Energy trucks fixing someone's power LITERALLY TWO HOUSES DOWN. THEN, we see two guys with the company who drive up to our house UNANNOUNCED without equipment or anything and when we see them and ask them what they were doing and if they were going to fix our power next, they looked at us and gave us a thumbs up and sped off. They were two ** males and looked terrified when they saw us. Mind you, my family is **. To conclude, an hour before the time of our power getting fixed, we get a call that says it won't be getting fixed till Friday. EVERY HOUSE AROUND US HAS POWER. This is serious discrimination and if I could change energy providers I would. Duke Energy is full of Tyrants and racists.

Updated on 10/04/2024: We have been given multiple updates from Duke Power with constant changes to restoration date and times.... We were supposed to have power on 10/3/2024 and we continue to go without. We have one grocery store in our entire town and it is still without power down to this current hour. We would just like for someone to tell us something, give an update and stick to it instead of constantly changing the restoration date and time. I feel as though you should over promise and under deliver.

I did like them before Hurricane Helena but my light bill went way up because of power surge? It is listed as cooling but I know that is a lie because the temps went way down this month!!! I am outraged by this as taking advantage of vulnerable people! NOT COOL!

We’ve been out of power since September 27 and Duke Power takes our money every month but doesn’t even assign a crew to fix our lines. You can’t even contact them directly. Linemen are showing up ready to help from all across the country but Duke Power staged all the repair equipment to be sent to Florida.

You all want to get paid every month but won't assign crews to come fix our neighborhoods. I don't understand why our crews are in other states and not here in Spartanburg, South Carolina where you take our money.

This is very terrible these days. Seems how we only have very few options with electric companies. I've been a lineman for many, many years and these Duke energy guys are about the laziest group of guys I've ever seen. They're very few that actually work. The rest just sitting their trucks and ** all day. I've had been calling in multiple times for over 7 years about a transformer in my backyard. When we get heavy storms flame shoot out of it about a foot high when it's downpouring and they told me that is perfectly normal and common. The address where this happens is **. It's right behind a apartment building on the back corner.

Duke power why can't they give you a little better time limit than just saying, "A crew will be in your area soon" because this is the 3rd day we've been told that a crew would be in our area soon and we've not even seen 1 power truck. Is a week considered soon?

After losing power from the recent remnants of Hurricane Helene, we still have no power over for over 36 hours. We are NOT in a hurricane state and have noticed, those states directly affected by the "actual" hurricane, have been getting their electric service restored rather quickly. This leads me to believe, the person in charge of the region of Ohio, is not capable of managing the lazy arses of workers who lack any form of work ethics. This is unacceptable Duke! Yes, you do monopolize the provider of power to this area, but, you suck.

If the wind blows, service is out. Instead of fixing faulty equipment, leaving neighborhoods without power in this part of Union County is the first line of defense. This time for 3 days - or that’s the last eta.

In my area in Gastonia NC they need to strengthen the power lines because if a squirrel runs across one and happens to fart it causes the power to go out. It goes out all the time here when the wind blows. I understand the issue right now is because of the storm but I haven't seen any damage anywhere for it to be off for 2 days now with no info for how long until it's back on. Only "our crews are making their way out now" since yesterday. If Rutherford can keep the power on in the houses a few down from mine why can't Duke power keep it on here? They never seem to have any issues. Come bill time they're still going to want paid for the days it's out so a little fairness would be nice.

First they charge you extremely outrageous rates. Then the power it goes out for days every time the wind blows. Had a windstorm yesterday. No trees down or anything. Power has been out 18 hours and they don't even have an estimate at when someone will come out and look at it.

Hurricane came through, power went out, no big deal. The next day it came on for a few hours, when back out. That's ok too. Then it didn't come back on for days. It was sunny! Bright beautiful day! It wasn't windy, it wasn't raining, drizzling, not even cloudy! They had no reason to not AT LEAST have an estimation. There is over a million people with no power when it hasn't even been storming. It's their job to make sure people have power and they suck butt at it.

They are the worst, did not lose power during the storm but after. 10:30 Friday after the storm sitting in my house and with no warning the power just goes out on a clear blue sky day with no wind. Called Duke and they had no idea what is wrong, as usual. After a hour my area that was fine was now added to a zone that lose power at 6:30 pm Thursday the day of the storm with 6,000 others. I call and they tell me that I been without power since 6:30 pm Thursday, I try to explain to them this wasn't the case but they totally ignore me like I have no idea when my own power went out. I was then added to the group of 10,000 people and now apparently was without power since 3:00 pm Thursday the day of the storm, again I didn't lose my power till 10:30 Friday the day after.

You all are the worst. We live in the Ballantyne area and every single time there is a “bad storm”, our power goes out after the storm, not during. Our home is only 7 years old and we were obviously added to an old grid. We were told our power would be on by 11:59 PM, after being out since early this am, to be told Just recently, that it would not be on again until 6:30 am. We drove all around and no limbs down and no rising water, so why? Why wouldn't you all fix the easy ones first instead of last and why does our power go out when nothing seems wrong around us or in our area. This is getting old and the fact that you are not on it is even more disturbing. Our fridge and freezer food now has to be thrown away and for what? This area wasn’t bad after the storm, but you took our power and decided unilaterally that we did not need it until tomorrow. Would never recommend Duke Energy to anyone!!!

Duke power is absolutely horrible, they have outages whenever there is no reason, then make stupid excuses why the power isn't on. And the whole time not one truck is seen within a 10 mile radius, horrible customer service. Horrible technician. Everything about the company is bad.

As a Pinellas Park & Pinellas county resident I'm highly upset at how lackadaisical Duke had been with efforts to restore power. We did not get any flooding at all in this area but, yet power remains out. We had a sunny day with clear skies and there were no efforts to assist in restoring power in our area. Many people have small children and some are elderly who rely on power. Our foods will perish with no compensation or care. Places that have been flooded managed to have power but, yet it's been over 24 hours since we last had power.

Duke came supposedly to trim branches on their power lines. They left a huge mess worst than before they came a huge branch that I now have to pay someone to remove. Supervisor was no help. Duke Energy customer service is the worst.

I have a business in NC and the building has 2 electrical services to which we paid major deposits on each for activation. The terms were to get the deposits back after 2 years of uninterrupted payments. As the payments are auto-pay from our bank, this condition was met. I started calling Customer Service almost 3 months ago to get our deposits back. All the staff have been cordial, but there hasn't been any checks in the mail, like they suggested would happen in 7-10 days. I call in every week, and a couple of weeks ago, one of the staff advised that only part of the deposits will be released. Obviously, they changed the rules. I've asked for a manager/supervisor, but I'm told they can't do any more for me. These people keep apologizing, but I've yet to see any refunds. Large corporations have no regard for anyone, particularly the small ones.

I moved here from West Palm Beach FL to get away from the crowds and high cost of living. The grass isn't always green on the other side. From 11/2023 to now 9/2024 my bill has increased. From $84 to $450.00 unbelievable but it's true. When I purchased the home no one was living in it so of course the bill would be low. In all my years of living in Florida I've never paid over $350.00 I have always took advantage of (BBP) the budget billing plan. I guess Duke Energy don't pay any attention to that. I wish there was a checks and balances system with Duke. I'm not surprised to hear about the lawsuit. Residence of North Carolina we have to come together and ask Duke energy to explain.

I called Duke Energy because I was unable to start service. I have a landlord account. I was online and tried the chat but it said I had to call, so I did. My landlord account said I had a credit balance, but the customer service rep said I owed money and Duke would not start service. When I explained my online account said I had a balance, they kept asking me for the account number, which the online landlord account didn't have. The rep searched my other accounts and found I had a significant credit, and then switched me over to residential billing. They then had to switch me over to a specialist, Chelsea. She found all the balances and straightened it out and was so helpful.

The Duke company is the absolute worst electric company! Horrible customer service. Supervisors are no better. Pricing is outrageous. I’ve had nothing but problems with this company. Terrible, terrible service.

Y'all are sorry as hell! How do y'all expect people to pay these outrageous power bills with how the economy already is??? We can barely pay our bills and afford to buy groceries as it then here y'all go raising power bills for what???? The past 3 months my power bill has been half of my rent and it’s only 2 people in my home who are never home til after 4 everyday! My bill has never been over $150. If anything that’s the highest it’s ever bill til Aug 2024. Yall are ridiculous! Hope y'all enjoy my grocery money because of these bills being this high, I can’t afford to buy food and no I don’t get food stamps. I’m sure y’all’s family is well fed and all your bills are taken care of with no worries of how you will pay your other bills! Y'all should be ashamed. Didn’t want to give y'all 1 star

I am of two minds to write this review as I am aware of this company's general reputation for customer service. However, I believe in "credit where credit is due." Last week I called Duke Energy to complain about a drooping power line at my synagogue in Raleigh, a safety hazard as the line dips within 5 feet of the ground (this has been an issue for a while). Yes, I had to wait on hold for a long time and, yes, I was transferred from one Duke department to another, but I, eventually, found the correct person at Duke.

It is terrible! I moved to North Carolina 6 weeks ago, and lost power twice already over some rain! This never happened before. Second time l had no power for > 5 h after 1 h of rain. Shame on Duke Energy.

Hello. I would like to request for investigate on how Duke Energy charging its electric bills for usage. Last year and prior our electric bill was under $100 or $150 in peak summer time but this year bill has gone up to the roof like above $260. Why Duke Energy has double the cost? We don't even use more than what was using before. Even we have changed the bulbs to LED energy saver and installed automatic bulbs & switches. Utility companies are charging anything and whatever they want... Left and right and there is no price control or enforcement on them. I am sure there are 99% people facing the same problem.

So I am a Single Woman who lives alone, And Disabled, I got a Huge Surprise in the mail $2000.00 Electric Bill... Yes $2000.29 to be exact, I had been getting help through Liheap, They told me I would get notified when my funds ran out, Never got one... So now I'm stuck with this Bill and nobody will help me.. I have called every place I could and they said they do not have any Funds available.. I called Liheap hoping they would help again but They literally Laughed and said We can't help you and hung up on me.. I'm fixing to get an attorney to help me because Who has $2000.00 to pay their electric bill when you can't even afford to Eat these days... It's Ridiculous.. So now I have until the 8th of next month to pay it or they are going to Disconnect it... There has to be a way for someone to be me.. I'm just Lost...

I want to personally thank Duke Energy for their prompt service to our residents. We experienced a power outage today around 130pm, and we were told that it would not be restored until 615pm. At 610pm we were told that we would not receive power at 615pm, we would not receive it until 2am. Well at that time I became really angry because I do have an elderly mother in my home and 2am was not acceptable.

How are we allowing monopolies on our energy. Duke Energy has no reason to compete because they are the only service providers in certain areas just like the other energy companies. Trash company, trash customer service, hiring out their call center jobs overseas, charging hardworking ** to increase their dirty pockets.

This is, unfortunately, not the first time that I've had to "deal" with Duke Energy. I had a nightmare a few years ago getting final approval for solar panels. What a several week ordeal that was. This time, I had a panel upgrade to have my circuit breaker panel upgraded from 150 amps to 200 amps. The electrician had scheduled a disconnect for 8:00 AM and a reconnect for 4:00 PM. The electrician had everything ready and waited here until 6:30. Duke was a no-show. The electrician called them around 5:30 PM and they said that it would certainly be done today. That didn't happen.

Duke Energy made a mistake with marking meters and now wants to bill us over $400.00. I do not understand how a company can do this, especially in today world when every dollar counts. This is just unacceptable and unprofessional. Do they even care about their customers? I would avoid using this company, this whole situation just seems shady to me.

Duke energy is way too expensive, constantly trying to up the price and not very reliable. We have no fewer than 5 power outages a year, often times on nice days, with no weather. I have never had a power company that's close to this unreliable or this expensive. It also seems to take them ridiculously long to restore power. If I had ANY other options in my area, I'd switch immediately without thinking twice.

Our power has been off since 11 AM this morning affecting 253 people in our area and they say we might have it back on by 7:30 PM tonight. Now it’s showing unassigned which means they aren’t even out there working on it. Way to go to energy. Y’all suck.

I received a final inspection on our new home and was told we could move in. So, on a Friday afternoon I called the Duke new construction line and spoke with a gentleman that told me, no problem. They will be out there Monday to put in the Meter. So we started moving in that evening. Monday morning we moved over our last bed. Just some clean up work to do. I called Duke for an ETA and they told me 1 to 3 business days from Monday! WHAT! Long story short and a lot of phone time, I was able to talk to a supervisor who actually listened to the original phone call and agreed that they told me wrong. So, Duke held true to their word and had a technician out to the new home within 2 hours and the power is on. Thank you to Duke for keeping your word. Even though there was a huge communication error. And thank you to the employees who went above and beyond to make sure the error was fixed. You saved a family from sleeping in a house with no power tonight.

So I've recently moved back to Charlotte NC, and have been here for almost a year now. I work from home and go to school online. The power where I live literally goes out at least once or twice a month. Which normally wouldn't really be a problem, but again let me say it for the people in the back, I work from home and have online classes. For the ones who know about how stupid online classes have gotten, I'm so sorry. For others let me explain, ok so if there is a test/quiz that's due, let's say today, but you have a timeframe to complete it which is from 10-11am, I started it as soon as it was open for completion, at 10. So it had 15 question on it, I was on question 10 out of 15 when the power went out. So the school has it it to where if you leave that page that the quiz/test in on, then they think you're cheating and log you out and you can't finish it. Cool right?

I guess y'all figure that if you make it difficult to make payments you can make more money.... Please explain the logic behind not being able to pay your entire bill online? Why is there a $1000 maximum amount that you can pay online? This is the dumbest ** that I've ever seen. You guys really should be fined for these types of Shenanigans. This is an example of "Customer Obstruction" and "Barriers To Payment."

My family and I were so impressed with the speed and accuracy of the Duke Energy crew in restoring power to White Oak Estates in Garner NC last evening, 8/12/24. A major auto accident took out our power lines and pole around 6 pm and their crews repaired everything and restored all power by midnight! We are so grateful for excellent service and communication.

I had fpl for years. I never had a problem. Moved to a place with Duke Energy and now I have all the problems in the world. They had a tree company Daveys trees actually come out and trim all of the power lines. They didn't knock, they blew the power line. I was working and 3 of my fish died. 2 were 7 years old. They also blew my dryer out. Now I have an $860 dollar power bill and the supervisor couldn't explain it at this time. She advised that I call back. When I asked them to call me back when they have the information I was hung up on.

Taking full advantage of the MONOPOLY they have. I received my bill and it was more this month than last. Funny thing is I was on vacation for 17 days last month so there was no one home. I raised my AC to 78, shut my sprinklers off, don't have a pool and not a soul was in this house. They couldn't give me a real answer or help me with my bill.

Sad situation, really. Since there is no local office to go to resolve problems, it is all done on the phone. For me, they overcharged me. I moved out May 18th and they charged me to June 1st. I called twice to try to resolve the problem and they would not work with me. About to be reported to the credit bureau for non-payment, I paid it. I wonder how many others go through this. For my friend, a single mother, her church had a check to pay the bill in full. Because of convoluted rules about paying by check from third parties, they cut off her electricity even though payment was available. Where I live now all utilities are included and I am thrilled but my heart goes out to people like my friend.

Having lived in Charlotte for years I have had more power outages and rate increases then I ever had living anywhere else. Duke Energy is by far the worst utility company there is. If a gentle breeze blows through here we are without power for hours. I lived in upstate NY and never lost power in all the brutal storms. But here if a drop of rain falls we lose power for hours. Plus they have increased rates so now I get to pay more for the same terrible service.

Duke Energy has a very complicated system. 2 hours in the phone then the lady say ,"I apologize," I said that is not helping me! Told me I could go online- uhhm our power had been shut off for being one month behind! I told her that our power had been shut off and therefore the computer would not work! She did not seem to understand that! Transfer to this person, transfer to that person, transfer to this person and around and around we went! I think Duke needs to simplify their system and hire people that at least have the IQ of a tomato! We did however get the power back on!

Just unacceptable response time from Duke Energy with Tropical Storm Debby which basically became a glorified light rain storm 3 days after landfall. Barely any trees down, no wind at all - yet power outages 5+ hrs in and still nothing from crews. Embarrassment of a response time and clear lack of institutional leadership, most likely from a feckless group. It's a good thing Charlotte isn't on the coast and can get directly hit from an actual Hurricane.

I was trying to get info about my organization in Chatham Co. but called from my Wake Co. address. The power was restored to the Chatham Co. address and less than an hour later 2 Duke Power techs came to my Wake Co. address to check on us. Very friendly, very caring people. Thanks so much!!

Wish I could use any other energy company. Unfortunately they have a monopoly and are literally the only option, so I am forced to use them for two separate properties. This causes so many issues in getting bills paid because it is incomprehensible to them that two different accounts can have the same number attached to them. I get stuck on the phone with them for an hour plus every time I attempt to pay them, which they no longer accept payments over the phone. It's like they purposefully make it as difficult and inconvenient as possible because they know that no one can use anyone else.

Duke Energy Progress Employee Allison was extremely rude to elderly longtime customers who had medical concerns such as diabetes. I made a call as a courtesy for my parents. She gave us several different times like 2am and 6pm. The next day. We asked normal questions about the crews and wanted to know if they worked at night with tree removal. I certainly hope that you will coach this agent on customer service. We pay $500 nearly every month for power. We expect to be treated with respect and courtesy.

Price is much higher than TECO, also Duke outages are taking much longer to fix. Small rain in 8/2/24 took out 300 customers in Pinellas County and now over 5 hours no deployment yet. TECO had over 1000 outages in Central FL same time. It took them 2 hours to fix 95% of the outages. I wish we can switch to TECO.

On August 2, 2024, a large rotted limb fell off my oak tree and hit a suspended utility cable with enough force to bring the wire within ten feet of the ground. I phoned Duke Energy Progress, and explained the situation. The receptionist on the phone spoke perfect English, and I was able to quickly detail my concerns about a sagging power line. In less than an hour, the service truck arrived. It was a one-man-show. Tyler ** was the driver, bucket operator, splicer, Duke Energy ambassador. (I was not the friendliest customer because years ago I advised against locating that pole in that spot.) Tyler patiently listened to my rants, then explained the primary mission was to raise the wire off the ground. Job finished in less than 30 minutes. Tyler deserves a raise and promotion. Down-to-earth problem solver. Very smart guy.

Duke Energy came out after I reported in a survey that all of my lights often flicker so badly that I can't turn on any laps because I'm afraid it'll give my 2 year old a seizure. They then proceed to dig a neck deep hole in my yard and they accidentally severed my internet line. I was out of work for a week and a half due to their incompetence. I work from home with my baby so I lost significant income, and they are basically stonewalling me and refusing to correct their error or make me whole.

Worst power company ever! Some of the highest rates in the state. The power goes out every time we have a minor thunderstorm. Then it takes 8 to 12 hours or more to get it back on. I've never lived ANYWHERE with such poor, unreliable service.

I sign up for the surge protection plan and when I had to use it I \\they disappointed me so much. Not only did they send me on a merry go round it was their fault I had the power problem. I had a surge go through my home and fried mostly everything. They had to come out and fix it and I had at least $4000 dollar worth of damage and I had to get my insurance company to take care of the items that were damage. To add to insult they said they would pay for my dutiable. And they said they needed proof I sent everything from the insurance company, and they still said they need to see if I paid it, they must don't know what a dutiable is I been dealing with this for four months. Very disappointed.

I've been a Duke Energy of the Carolinas customer for years. When I needed extra time to pay off a high bill, I was relieved to find out they offered a payment plan. I managed to pay off the plan in 2 months instead of the 4 months I initially selected. However, I was surprised to receive an even higher bill because the program added the installment amount to my future bills. When I called, I was told that the bill would adjust once the due date passed. This adjustment never happened, and my next month's bill was even higher. After speaking with a supervisor, I learned that I needed to call and cancel the payment plan; otherwise, it would continue to be added to my bill, even though I had paid it off.

Duke Energy is a joke. I get charged these so called rider charges and have called numerous times to ask what these are and no one there knows. Also I live near the power station in Moore County NC that got attacked and duke says they've done improvement to secure these locations better... Well that's a lie because it looks from a distance like they haven't done anything. Also like everyone else I have a lot of power outages too and lost a lot of food to things such as a simple rain drizzle. I'm so tired of this company thinking they can do customers any way they want to and get away with it. Screw you duke energy. I hope the whole world goes solar.

My power gets shut off so frequently and I've never missed a payment to Duke Energy. Right now it is sunny out, no storms, yet we have no power for the third time this month. Duke Energy also NEVER reimburses its customers for the time they do not provide power. I am extremely dissatisfied with their services and would not use them if I wasn't forced to.

I've had e power outages in less than a month. My entire neighborhood keeps losing power. My neighborhood is always last to get the power restored. It's been 12 hours and still no power. Worse yet this neighborhood has gone days before without power. It's like we're in a third-world country.

If I could give zero stars I would. This is one of the absolute worst companies I’ve ever had the displeasure of working with. If they didn’t hold a monopoly in my area I would go with literally any other company. They started charging me $900 a month bills after I complained about all the lights flickering in my home. $900 I was charged even though I was sitting in a dark house. BEWARE AND STEER CLEAR

If I could give zero stars, I absolutely, wholeheartedly would. I am yet again in the dark, with no AC, no refrigerator or freezer, and am yet again, for the third time in seven months, looking at losing all perishable food in the house. Mind you, I used to live in South Florida, was in the direct path of five named storms, two of which were Category 4 storms, and FPL got our power back on in three days. Mecklenburg County and surrounding areas get one severe thunderstorm, and our power was out for four days... four!!! They do nothing with their infrastructure. They don't keep enough supplies or crew on hand for outages... and they wouldn't know what staging was if it slapped them up the backside of their heads. Dominion, what are you all doing with our money?

Duke Energy is literally the worst! We have had 4 power outages in 4 weeks and we live in a major city. Their contract employees don’t care about what they are doing. Our lines look like they are going to fall down and we live in NODA, walking distance to the center of the city.

My power was out for 18 hrs. I lost food and condiments due to power outage. I have damage to my wall because my stand-up freezer leak out everywhere. As a customer; I should not have to pay for a day of electricity because of the outage. I should be reimbursed for food loss. Duke Energy does not have accountability especially when they are the only electrical service in my area. And they want a 16% percent bill hike. I mean wow really. Duke Energy, you need to wake up and take accountability and stop being so selfish and greedy. I say this to the millionaires that are selfish, greedy and feel they are entitled. Again wake up.

If I could leave a negative rating I would. We have had an outage all day in our neighborhood, and it is currently 88 degrees inside of our home. Duke did not come out until 8:50 pm, just to tell us as 10:00 pm that there is nothing they could do until tomorrow!! We have 2 small children in a house that is practically 90 degrees, and even the employees of Duke were saying how bad they are as a company.

This is the worst utility company I have ever seen in my life it no reason for it. They over charge you and as soon as one drop of rain come the power's out. I have never seen anything like this, it's only because unlike other states this dumb state lets one company control all the power in the state so why would they worry about customer service?

Duke Energy has a state of the art, 100+ million dollar headquarters in downtown Charlotte, and consistently fail to provide energy service to the working class of Charlotte. In addition, they charge exceptionally high rates to finance the upkeep of said building. I have never paid more for energy in my life. My groceries have all gone bad in my refrigerator and freezer. No need to fret, though! I’ll just look out the window of my blistering hot apartment and admire said building. Thank you, Lynn Good! I hope you enjoy your well-earned 20 million dollar salary.

I've tried writing this in two customer feedback surveys to Duke in the past year. On submit, both web surveys showed "spinners" and never submitted. So I'm trying again here... I have no qualms with Duke customer focus. They do everything a modern company should do: easy billing and payment, decent communication. I like the programs to encourage and support customer-level energy efficiency.

This is actually a criminal organization. They have been defrauding their customers and exploiting their territory in the south for years inflating energy prices and using filthy fuel. Not only that, but they will aggressively extort you for more and more each month. Maybe because they paid the largest federal fine in North Carolina history for dumping toxic ash into rivers all over the state? Duke is Satan incarnate.

I am the owner of a 3 unit property and have dealt with Duke for about 8 years now. They have always been consistent and reliable for the most part. But recently I had an issue with a squatter. After I got them out I transferred the electric in my name to fix up the unit for the next tenant, had no issues was very easy to do. But once the tenant moved in they tried to charge her a $330 deposit, which I felt was a bit too much. So, I called Duke and told them to put the service back in my name and I will just have the tenant pay me directly so that she wouldn't be charged that $330, which is just too excessive in these times for someone who isn't making a lot of disposable income.

It is ALWAYS the same part of Durham that loses power. I’ve never seen such disregard for people. It’s really getting old but truly I wouldn't recommend someone live here just because of how often the power goes out and for people like me that really rely on their power, this is ridiculous.

It just seems like every time they update their app, my credit that I receive from North Carolina disappear a little at the time, February 2024 there was a 800 hundred dollar credit, then the app updated in April. It went to 700 hundred dollars credit, then another update on the app May. It went to 638 hundred dollars, now another update. Went to 287 dollars, I have called them several times to complain about it, they always saying it will correct the problem, well so far it hasn't corrected itself, just keep taking it away, I haven't used all that much power, maybe 250 dollars, I live by myself, I don't know what is happening.

This company is absolute trash. I only gave them 1 star because I had to. Due to their monopoly here in North Carolina they price gouge a disgusting amount. They include several useless fees in which you receive nothing in return and their customer service is also a bag of hot garbage. If you can help it do not live in an area which you are forced into using Duke as your energy provider.

I am very disappointed and upset with the level of customer service I received. While each representative I spoke to was pleasant and not rude, their policies and procedures desperately need updating and should be stated clearly. From the very beginning, my business partners and I were given erroneous or incomplete information regarding the proper setup of our account and the inclusion of a guarantor. The lack of communication regarding account status updates is unacceptable. I had to make numerous phone calls just to get an update on the status of a form, which is highly inefficient and frustrating.

I called on Wednesday 5/15 at 300pm to find out if my old service line was still hot as it was around a tree on county property that I needed to cut back as it was growing over my fence. Duke had recently subcontracted to have the power lines run underground. Duke showed up in less than 3hours and disconnected and removed the old line, which was still hot and trimmed back the tree that the line was tangled in. The crew was from the 7 Springs Yard in New Port Richey Florida and I hope they get recognized for a job well done. Dave **

I have no complaints about Duke energy. All utility companies have increased prices. The customer service is friendly, the app is easy to use and I receive texts when there are outages which happens rarely where I live. Of course hurricane season does impact the outages but I think Duke works hard to restore the power quickly. The negativity is awful.

Duke Energy is the worst. Been without power since Wednesday 5/8 at 4 pm. I am the caregiver for my dad who is 93. They indicated they would expedite my power being off and would expedite it for my dad. Today is Friday 5/10 still NO POWER and that’s expedited wow. I called and they said I had to have medical forms on file but they did not inform me of that when I called then they said they will mail them to me. Duke Energy is the worst ever.

Why is it that any storm that comes at my community the power always goes out. Been this way since the 1950s. Don't know if Duke realizes how much food has to be thrown away because it ruined with no electricity. I have maybe 300$ dollars worth in my freezer now. HOPE it's fixed soon or it's going to be spoiled. My mother in the 1950s and 60s an 70s has thrown away hundreds of dollars worth. Yall trim trees and still they fall on power lines. I don't have any trees. Everybody else. So here I sit, no power for almost 14 hrs. Now gotta throw everything away in my fridge. GOT A DEEP freezer. Hope it last.

Duke Energy is by far the absolute worst energy company. They have a monopoly in NC and customers are forced to pay increased rates with horrible service and no options to use another company. It gets better, they pay the politicians to allow rate increases and these don't even go to a voting committee. They pay less for a kilowatt than what they charge so solar panels make ZERO sense if you want to sell.any back. Customer service is absolute trash and one phone call with them shows how untrained they are. They give zero incentives for trying to use less energy but ask for "donations" to help people pay for their energy bills. How about you don't charge as much and put a restriction on the people who can't pay and use all the energy. Given the chance I bet Duke energy would lose 90% of its non-commercial business.

We have been waiting about 3 weeks for our outside light to be turned back on. When we called to start service, they claim we said we wanted to turn the outside light off. So I called to have it turned back on, it has yet to happen but they are already charging me. I NEED FOR DUKE ENERGY TO TREAT MY SERVICE LIKE THEY TREAT US AS CUSTOMERS WHEN WE ARE BEHIND…You want your money on time or our (customers) lights are disconnected instantly, NOW I WANT MY OUTSIDE LIGHT TURNED BACK ON INSTANTLY!!! This is very dangerous for me and my family because this light was put in our yard for safety! We can’t see at all until daybreak! I TRIED TO BE PATIENT BUT THIS IS RIDICULOUS!!!!