AmeriGas Reviews

I would not recommend this company to anyone. They don't care about their customers. They shut of my gas for a regularor leak on Friday. They told me someone would be out Saturday to fix it. I called number Friday night and was told someone would be out on Saturday. I was called 4 times on Saturday and was told someone would be out. I called about 3pm and was told again someone was coming. I asked to speak to supervisor. She told me they have no one to fix it. Called again on Monday to have it fixed and was informed that no techs work on weekend. The earliest I can have it fixed is around noon Tuesday. I still have no heat or gas for cooking, showers, dryer. That is their job and they can do it. So find yourself another company..

Please review link as of Nov 15, 2024. I have been researching possible suppliers and at no other provider did I see so many fees. I did not bother to get a price per lb. Unbelievable they charge you a fee just for calling for a delivery. Review ALL fees. What fees does AmeriGas pay? None. Customers pay for Amerigas expenses. Customers paying all these fees should be the owner of company.

I will be living in a travel trailer in an RV park while I’m working. The owner of the RV park told me that Amerigas services the RV’s in his park. I called Amerigas to get a tank and service set up and was told that they will not service RV’s. I told the lady that they do service the RV’s in my park so she looked it up and says ”Oh we do service RV’s but we won’t set up a new RV account”. I guess they really don’t care if people can use their furnace or not and whether their pipes could freeze or not. Their customer service is less than hospitable. I recommend not even bothering with them.

During the end of my divorce I was living in an apartment for 1 month that required you to use AmeriGas. I cancelled my service after one month’s use and paid my bill in its entirety. That was in August. It is now the middle of November, and I received a call from a billing agency for my outstanding AmeriGas bill. The total was over $300. After calling AmeriGas I was informed there was a $200 cancellation fee added to my bill, and with late charges my total bill was over $300. I am a disabled combat veteran. I live frugally off a small but cherished fixed income from the VA. I find it disgusting that they believe charging $200 to end service is appropriate, especially because I was never made aware of this fee at all. I will never do business with them in the future.

Absolute WORST gas company you could deal with!!!!!

Terrible Customer Service – Avoid AmeriGas! I’ve had the worst experience with AmeriGas and their customer service. First of all, their billing is completely confusing, and when I called to get clarification, the representative was rude and unhelpful. I was put on hold for over 30 minutes and when I finally spoke to someone, they acted like I was an inconvenience. They seemed completely uninterested in resolving my issue and were clearly just trying to rush me off the phone.

11/8/24. WARNING!! WARNING!!! WARNING!!! STAY AWAY!! Absolutely the WORST customer service WE HAVE EVER HAD. WE have called and called for help. Our tank was allowed to run absolutely dry even though we paid for a monitor device and the fuel upfront. We are in Northern AZ in the winter with NO HEAT now and our tank will not be filled until NEXT WEEK. We have been loyal customers for several years and this is how we are rewarded. On top of that, we have pre-paid for the fuel. Technically that fuel belongs to us and this company is withholding our fuel from us. AS soon as we can - we will be changing. Proceed at your own risk.

This is by far the worst business we have ever dealt with!! 0 Customer service. Bill you for things you didn’t sign up for. Took us 6 months and multiple phone calls until we finally had the billing error corrected, only to find out they had sent us to collections right after that. They now say our account no longer exists and will not help us at all. They overcharge for propane and there are options. We highly recommend Hall Propane, in the Greensboro area. You actually get to talk to someone local and they answered all of our questions, gave us a quote immediately and we were set up and ready to go in 2 days.

Amerigas some of the worst customer service of any company I’ve ever dealt with worldwide (I’ve lived in quite a few countries). I close my accounts two years ago because of their poor service and all of a sudden they pop back up, trying to deliver gas and sending me bills. Trying to deal with this has reminded me why I closed the accounts in the first place. Businesses like this should not be allowed to operate.

Terrible company to deal with. Reached out to 5 different times on website with no response. Finally called emergency call line to get a human and she was very nice. Transferred me to an inside sales individual named Carl and he just hung up on me after saying they aren't taking on any more customers. I don't leave reviews very often but this company does need it known.

When I did my online order I was quoted with a good price. Then when I got my bill price was higher. I called 2 times. Was told they will fix the bill after a month. With no changes I called again. I was told that’s the price. I can't do anything about it.

Amerigas sucks.. I've had 4 appts for a site survey.. That's taken off work times..and no one has showed. The 3rd appt was scheduled for between 8am and noon..I waited till 100 and went to work. They showed st 106 but didn't do the site survey. Scheduled the 4th time...they gave me date and time and now no one can find it on their books!! This has been going on for a month. Sad part is Amerigas has bought out all the other companies near me so I have to deal with their sorry butts.

Amerigas is a total joke....Try to call them. If you are lucky enough to get through to anyone overseas you will be put on hold multiple times. Finally after multiple calls over 1 hour each time I was assured I had a delivery scheduled.... Come to find out after my follow up call days later they had no record of delivery. Had to start over with them.... Still waiting for new tank.

Out of gas for 13 days (so far). Delivery dates are not honored. Chat operators just cut and paste the same thing. No communication, no followup, and I believe intentionally dishonest. I can't think of a time I have been more disappointed with a service provider. BTW, I'm only out of gas because they said they delivered 2 months ago and they didn't (unless of course they were able to trick 3 security cameras and not disturb the tank cover). Since I had to pay in advance, I'm out of luck on that one.

AmeriGas charged $400 to relocate my tank… it was moved just around the corner of the house…. Literally 6 foot. I will be discontinuing our service once this tank is used. $400 for 1 hour or less is a ripoff.

Smelled propane and called a plumber to do a safety check. Found a leak around the furnace regulator and replaced, rechecked, all good. We were out of propane so placed a call to Amerigas and was quoted $4.19/gal and informed that since our tank is empty, they would need to do a leak test of their own for $140, even though our tank is leased and their property. I informed them we already had a leak test performed, and a repair done and tested, and that I would not be paying them to confirm their own. They informed me it has to be done and that I can call back after delivery and discuss having the charge removed. Also delivery would be scheduled for 7-10 days from the time of the call unless I agreed to pay $300 emergency fill fee. I declined.

Was charged for a service that was not performed. Credited my account only to have it taken back with another made up charge. This company is very dishonest. Try another company. Many calls to correct problem, but received no help.

AmeriGas is the worst! Although their pricing is decent, their service is horrible! You get what you pay for. First of all their Customer Service overseas is a complete nightmare! You can't get clear answers and nothing resolved. Prior to getting propane delivered I have to pay upfront. I paid my delivery then the propane was delivered late as usual and then several weeks later I am told I have a balance due for the same exact amount of $344.96 which I already paid for the recent delivery. The Customer Service Rep was rude and said I still have to pay without giving me a clear answer why I am being charged twice. I need to speak to someone in the US that can clearly look into this and resolve this issue. There is no one in the US that you contact which is totally crazy! AmeriGas takes advantage of their customers. I should have never switched my service to them after ready all the bad reviews! They really need to be better!

Flee from using AmeriGas as your propane delivery company at all costs; you'll save yourself time, money, and aggravation. So sorry we were their customers for 20 years. As I read the reviews on this website, all I can say is "Ditto, ditto, ditto." They double charged us to the tune of $1300 (they only show about $1100) and still no refund check, despite months of follow-up calls as to its whereabouts and promises by AmeriGas that the check is "in process." Different story by the customer service reps every time; no chance to talk with anybody who can really resolve the issue. I've also tried emailing AmeriGas and was given two different addresses; probably both went to the cyber circular file. They've held onto our money for almost a year; it's theft.

We were charged an early termination (3 years) despite the fact that our customer agreement under Early Termination Fee states that it applies if you are leasing any equipment. We were not. We owned our tank. When you call them to discuss it takes an inordinate amount of time as you are off-shored. Then they stonewall and just state if you terminate before 3 years you owe it. The company is not ethical.

Customer service is terrible. You can only talk to people in India. There is no local person to contact. I could go on and on about how awful they are but nobody has time for that. Choose a different company.

I am being charged $6/Gal for propane when the local U-haul sells it for $3.50/Gal. Now they are demanding acceptance of their latest contract which is a total trap. Tried to cancel a delivery and they said, "Too late. Truck on its way." They claim the driver cannot be contacted, can you believe that? Just try to contact them on the phone, you will wait for 1/2 hour!

This company sent a technician out to my home without my permission to certify my propane tank and then charges me $284 with me knowing. I have been asking them to cancel with bill several times with getting no results.

We are completely out of gas! They have tank monitoring set up and it reads at "89%" estimate, but we are without gas. Our whole house runs on gas! There is no way to contact them outside of their call centers in India. This is totally unacceptable.

Don't, just don't, find a different company! This company should be out of business! Not dependable in any way. You can't understand the people when you call because they are ** (I think). It's just crazy!

Customer service?? I recently moved to a new house, it has propane as my heat. I googled Amerigas to fill tank. They put their name tag/sticker over the old worn-out name tag/sticker (clearly NOT an Amerigas name tag/sticker!) 4 years go by and now suddenly I have to pay a rental fee?? ALL Amerigas phone numbers are NOT in America!! They refuse to give me an AMERICAN phone number. I am not sure if this bill is a scam??!?!? And not sure if I should pay bill or not because ALL calls are Philippines, India and not good English speakers. Bill has OHIO address? Phone # is Richmond VA? Why are my calls ALL going overseas??

We had our 1st appointment scheduled for 9/12/24. This was the appointment to see where tank would go and was needed to hook up. We live in our RV which is underpinned & has a 16x32 deck attached. The "drawer" decided on his plan and left. We didn't get any instructions or paperwork from him. He just said we would get a call to schedule install. Well that didn't happen until I called. Then the appointment was set for 10/2/24. The nice lady on the phone even verified that it was for an "underpinned RV." Well today comes our tank on the back of the truck. Good thing we are down to 1/4 tank in our onboard tank.

I live in Fort White, Fl and was impacted by Hurricane Helene and needed my tank filled and they would come earlier than the date 10/7/2024. The awful customer service lady gave me an extra $300.00. They don't allow you to request unless your tank is 50% or less and ours was at 50% Friday 9/27/2024. I called Friday 9/27 requesting a fill up for Monday 9/30. Columbia and surrounding counties were out of electricity We were told on Saturday 9/28 it might be 7-10 days before we got electricity back. I don't even give them 1 star!

I am currently sitting with zero power in my home. I called Amerigas several days ago and I was told they would not fill my tank for 2 weeks as all their customers are on a strict schedule. I asked if there was an emergency delivery option, and I was told no. Today, I logged onto the website and learned that an emergency delivery is an option. However, they want to charge a whopping $450 for the delivery & leak check. My tank is a residential 250-pound tank. The fuel is in addition. I called other local companies and learned that these other companies do not even charge a fee.

This company has worst service. They do not have a technician to come in and fix the problem for 10 days. They had an appointment after 10 days and still nobody showed up. When I called in they were still not sure. No accountability or empathy. Customer service and technicians are disconnected and have no clue on what they are doing.

I have never had a utility provider this bad. We went without gas for 2 weeks when we moved in as they had to schedule a time to drive by and remotely turn on the gas from the full tank buried in the yard. 2 weeks again without gas as they were a month late for the last autofill. They filled tank 3 days before we sold our home. We were promised a refund for what we didn't use and it's been 2 months with no refund, over $1000. They are insanely hard to reach and will tell you anything to end the call. Empty promises and out of the country call center with NO way to reach your local provider.

If I could give Amerigas a < I would. They’ve done nothing but lie to me from day one and this began after the first sell off. My service began 1987/88 and has progressively worsened with each passing yr. They inflate the price of their propane to unholy rates and promise you rebate cards, I’m in my 3rd request now for propane ordered and pd for in July 2024 and every time I call I get a different reply, but funniest of all, they have no idea what “gift card” I’m talking about. Type in Amerigas rebate and you’re there, good luck getting that promised rebate. The two things Amerigas are good at, lies and burning time. Hoping you’ll get discouraged and give up.

Moved into my rental house October of 2022. Had the tank filled the full 250 gallons. I went through a whole tank in less than a month by MYSELF only using the propane to heat the house as my appliances are electric. I called Amerigas to have an emergency delivery because the tank was completely empty and asked them to check for a leak. They claimed they checked and there was no leak.

I was a customer for 24 years. I always knew I was paying a little bit more for their gas, but since I was established, I let "a little" ride. When I found I was paying them $3.79 per gallon of propane, when a competitor was charging $2.15 per gallon I had to make the switch. To make things worse, hidden in their fine print, I had to pay $199 for them to come pick up their tanks that I had paid rental charges for on for 24 years.

I have had Amerigas for several years. I, as of last year, filed a complaint with the AG in Ky because of everything every review on this page is saying. Right now, 9/18/24, the gas price is $4.01. They said in June and July I could order my gas and it would be substantially cheaper. I tried. They said I couldn’t order “such a low amount”. It was a little over half a tank. Now the tank is less and the months have passed and it’s going to be $1200+ for me to fill my tank. I have tried to switch companies but they have made it so expensive to do that that I am stuck with this audacious company. They talked with the AG and said they were accidentally charging me fees on a program they don’t offer anymore and refunded a whopping $18 dollars to my account.

Was told by Amerigas customer service rep that I needed to use 600 to have tank rental fee waived. I used 619 and was still charged $199.00 tank rental fee. I have told them on 5 different occasions to remove their tanks. I have switched propane providers and disconnected their tanks. They are still sitting in yard months later with propane in them that I paid for. Most likely so they can charge more rent.

If you want to fill propane in Sherman TX area, read my review first before you get a triple charge. I am complaint about Amerigas with this number 800-263-7442, they fill residential propane. I have an account with them for several years, on my last fill propane on August 8, 2024, I was shocked my invoice was triple. They put in lots of unauthorized and hidden charges, see attached. $99.99 for dispatch fee, tax $6.25, site survey fee $95, tax $5.94, fuel recovery fee $9.99, will call fee $8.99, hazMat fee $13.99. I was quoted price $1.56 per gallon, and they charged me $2.43 gallon. If I was told all this fee, I would not order from them. I expect to pay $271.90 and they invoiced me $665.27. I called and called. Spent hours holding and talking, an unbelievable experience for price.

Amerigas installed our tank, ran the plumbing and connected 5 appliances to it 2 1/2 years ago. Since then we have had 3 propane deliveries. Now, my online account shows that I am a new customer and need a Safety Inspection before I can get my first delivery. I have called the 800# for Amerigas no less than 10 times and have been given 10 different stories as to why this is happening, from someone in a foreign country, who barely speaks English.

If there was a zero rating I would do it. This company is awful. Two years ago we moved into a rental in Colorado. I set up service with them at the time. Mind you, the landlord owned the tank. I should also add that I had to call repeatedly twice during that time to get them to deliver fuel. In June of this year we moved. I called to cancel the service and was told I owed nothing more, and left 53% of gas in the tank. It’s now September and I got a paper bill in the mail saying I owe $157.63. I called and explained that I no longer live there so there must be some mistake.

They charged me $250 for a survey of my property to install a gas tank. That happened in March 2024. I have been trying to contact the company for many months waiting for the survey to be delivered and for an estimate of how much I will have to pay for the tank. As of today, I have not received any service from them. This is a company that should be held accountable for its abusive business practices.

It has been almost a year we have been fighting with AmeriGas to fix the bill from our previous house before we pay it off but we keep getting invoices with late fees accruing. The people are nice to work with, but ALWAYS have a different story. First, it was told to us they do a FREE safety inspection. They charged us $600 for it. Second, they said they would pump the gas and issue a refund. They did that and charged us $500 for that "service" and issued us a refund for $495...so it cost us more money to give them their gas back. Third, they say that this would be remedied asap. It has been over nine months with late fees for every month. DO NOT DO BUSINESS WITH THEM.

In 2020 we purchased a cabin in Michigan. We needed propane and the 100 gallon tank on the property had an Amerigas sticker on it. Not knowing any other local propane dealers we called Amerigas and had them fill the tank. We have regretted that decision ever since. After filling our tank we began receiving yearly bills for $105. We never ordered any propane since filling the tank in 2020. I called Amerigas and asked what the bill for $105 was for and they told me it was for leasing their tank. It should be noted we never signed an agreement to lease their tank. The tank we had filled was on the property when we bought it.

This company is the worst. For 3 years I have had to call because they keep billing me, I closed my acct 0ver 3 years ago and still keep getting a bill. When calling they put you on hold, actually death hold. I am so frustrated. This is so time consuming especially when I have to do this every year. But being on hold I was able to look up the company and read the horrible reviews and even write this review. I had to rate this, wish I could have not left a star at all.

I ordered gas on 9/6 around 9am. Had to pay $300 for urgent delivery (Which was taken from bank account asap). Tank was 0%. At 11:20am received a text that said delivery confirmation 9/6-9/7. At 10:20pm on the 7th called to ask if they delivered this late and was told the continue to deliver until the route is complete. Ok great. It's 10:51 pm on the 8th. Still no gas. Just called. They said we owed on the account which was not mentioned before. We did not know this because on 8/29 we mailed them the amount owed Ck # **. Now when you look at the delivery it shows 9/8-9/9. We will see. This is the 3rd problem this yr. We've been with them for 15 yrs. You all are right, they could care less because they have the monopoly on propane in our area. There's one other one and we will absolutely be looking into them. Monopolies can become less efficient and innovative over time because they don't need to compete to succeed.

I have been a customer for 27 years and recently I have been trying to get in contact with AmeriGas. I'm forwarded to people in India who cannot speak English, they're rude and cannot answer your question. I can't speak to anyone in the United States and reference to a billing problem is sad.

I was using Amerigas Propane because they bought out the previous propane company I was using. Their gas prices were horrendous! Charged $4.40 a gallon while competition was charging $2 less per gallon. I decided to switch propane companies. I called to tell them they could pick up their propane tank and close my account. I was given a date when they would be there to pick up tank and was told I had to be at home when they picked it up. They didn't come get the tank until 2 weeks later when I wasn't at home. I got a bill in the mail for $329.23 charging to pick up tank and service fee. They didn't have to do anything but get the tank. The other propane company had already unhooked the tank and set it to the side. I called customer service and got nowhere. I wouldn't recommend them to anyone. I would rate them as 0 if I could.

What a lousy company. We had FlameGas until AmeriGas bought them out, and then the price gouging started. Residential Propane prices are currently averaging $2.49 a gallon, Amerigas quoted me $4.99. I called three different propane suppliers in my area, they were all under $3 a gallon. Amerigas rep told me they charge everyone a different price. We rent the tank from them also. I'm buying a tank from another local company and dumping AmeriGas.

AmeriGas charged me for 84 gallons before they delivered. They came today and only delivered 13.4 gallons. They are a terrible company with awful service. They have a bill on my account for services they did not deliver. Avoid them at all costs. They have no one to answer the phone, no local agents, everything is outsourced with people who read off a script if you happen to be lucky enough to get one on the phone. Avoid ever getting entangled with this company.

Horrendous experience. I placed my order on 8/16 and as of today, 8/29, after being reassured at least six times that the delivery would be made by the end of the day, still no gas. I genuinely feel for the customer service agents in their foreign call centers (bold move to call yourself Amerigas and outsource your customer service to other countries, on the cheap) who have to deal with the fallout of their employer's incompetence. In my desperation to have a hot shower, I looked for another company in the area who might actually value my business and found one — they're filling the tank now, three hours (not weeks!) after I placed the order. Please save yourself the stress and frustration of attempting to do business with Amerigas and find a local company who actually gives a damn.

I’m sorry to say that AmeriGas is not running a fair trade business. These people have no customer service. I called and gave the customer representative my number in case phone is disconnected, because I insisted on how much they charge per gallon of gas and they couldn’t tell me. They want to get into my account to know how much they are charging me when in fact they are charging my neighbors $1.25 less than me. This company discriminates against races, creeds and national origins. Certainly not recommending for accurate and trustworthy.

Where do I begin. Everything everyone else is saying here feels like a carbon copy of my experience with this joke of a company, Amerigas. I could bore you with the endless problems and complaints I had with the old, beat-up tank they gave me that wouldn't even hold the 80% fill rate (but would charge me for 80%) and leaked. Among so many other things. I have cancelled my service with them and I have to pay a $199 pick up charge and a $99 service dispatch fee, which I argued are the same charge, because the tank can't pick up itself. And they can't tell me when the tank will be picked up. I will just get a random text or email.

Bought a home with Amerigas service. Company decided to close account and pull tank which was 70% full, without notification. I showed up one day and tank was gone with ruts in yard. I had no idea what had happened. Amerigas made credit check in previous owner's name who is now deceased, so it can’t be cashed. And now company refuses to write me a check or add credit on a new account for me to get service re established. Customer service is horrible and just to get through to someone not in a foreign call center is a major headache.

Unbelievably horrible follow ups and service. I have tried to get propane for almost 3 weeks. Finally a very nice technician came out FRIDAY to test my tank and GUARANTEED Amerigas would be out here on MONDAY 8-26-24. I even looked online and confirmed they had me set for MONDAY 8-26-24. I am on a private acre with a locked gate so it is something I have to be here for as the tank is located way in the back thru a winding drive and animals.

Here's a draft for a bad review: I have never experienced such blatant disregard for customers as I have with Amerigas. Their prices are already through the roof, but what really pushed me over the edge was their outrageous fees. They charge you an exorbitant amount just to turn the service off, and when you question it, they hide behind their "terms and conditions" like it's some kind of shield. This company is the definition of price gouging—charging as much as they can get away with, without any concern for fairness or transparency. They clearly don't care about their customers, only about squeezing every last dollar out of them. I would never recommend Amerigas to anyone. Save yourself the headache and find a company that actually values their customers and doesn't hide behind fine print to justify their greedy practices.

30 minutes to reorder. Have to pay for more gas than you will need and then you have to call them back to get a check refund. ABSURD! And they want to charge $140 for a leak check that takes 1 minute.

I canceled my account and returned the tank with extra gas in it. I was assured there would be no further charges or bills. Since then, and 5 phone calls/chats/email later, I am still getting past due notices! It is ridiculous for me to pay THEM for their own tank return along with extra gas, and be told it would be canceled out only to be harassed with bills!

This is a scam gas company. They will always steal your money whichever opportunity they get. I moved and they stole 1000$ for the gas left in the tank saying it's not a movable tank. If you call them you get rude response.

The worst company I have ever dealt with. After years with the company, and never missing a payment, I moved and closed my account. Suddenly an invoice shows up at my door noting an outstanding balance of $440.20. I immediately call them and get told that the invoice is from 2020 (it is now 2024) but they cannot explain why I was not notified of this old invoice. I escalate to their resolution team and get hung up on. I call back and get told that the invoice should not be billed to my account and that the issue should be resolved in a week or two. A month later I receive a late charge so I call them again and receive a completely different story on what happened but am again told that it will be removed from my account and not to worry.

I have spent more than 40 years in the service industry and fully understand that most customers write reviews when they are UNHAPPY. As such, I have a personal rule to ALWAYS review when I have a good experience; and only write a bad review when it really matters. This is one of those times. We fired AmeriGas this month for 2 reasons - 1) For delivering the most horrific service we've ever experienced from a utility company. 2) For price gouging (currently more than $7.00 a gal). So the price speaks for itself. The service issues we've had over the past year:

Called AmeriGas to inquire about potentially setting up service. Was told they do a credit check to initiate, so I declined saying I would call back after closing on our home to avoid any issues with closing. They showed up anyways for a “free” inspection. I was told inspection failed due to anti corrosion bag not being detected so they cannot fill tank until I pay $1000 for a bag to be installed. 3 days later I received a $900 bill for inspection and filling tank. The “free” inspection cost $250 plus $100 dispatch and $550 for the propane that they supposedly couldn’t supply. Plus fees. When I called they lied and told me they repaired the tank for free for me. I have cameras around my entire property and have been home since closing. Also no hole was ever dug to install the bags in the ground. I will never do business with this company for the rest of my life. Amerigas is SCAMMING people and should be shut down!!

Amerigas is simply the worst and most unprofessional company EVER experienced. Amerigas employs call centers in India and the Philippines, but they have no ability to communicate or work directly with any Amerigas employees in the USA. Propane is extremely dangerous and this company DOES NOT service their customers and further makes it difficult to terminate service. AVOID Amerigas any way you are able.

I placed an order July 16, 2024 for propane delivery. My tank was at 30%. I called 7 days later then called 11 days later and then called every week after till now which is August 7, 2024 and still have not received a delivery. They keep saying I would receive delivery within 24-48 Hours and they never show up. I am now out of propane!!!!

We have been with AmeriGas for several years. Our tank, which we rent, is rusting, has fungus growing on it, and is unsightly. I called to have them come out to paint it. I was told by the call center in India that I had to pay a service fee for them to come out. Then I would have to pay them per hour. I asked if I could paint it myself and was told no.

The price per gallon with AmeriGas is based on your usage, so if you use less propane, you will be charged more per gallon. They literally charged me twice as much as the other propane company in my town. I have a 120 gallon tank, fill it 2-3 times a year and paid $4.99/gal with Amerigas, now $2.55/gal with the other company. They also charge a restocking fee of $300 (tank pick-up/dispatch) if you rent your tank. Thirty-two years as a customer means nothing.

I received propane on 6/18/2024. I sent a check on 6/22/24 for the full amount. I received past due notices through the month of July. At the end of July after another past due notice I called the phone number on the notice and auto attendant said nothing was due at this time. I ask for billing, and ask if they received my check. I was ask everything twice about name, address, phone, email... The person could not enunciate words and never could understand if my check was received. I also sent a "contact us" form from the Amerigas website. This is very piss poor service.

We're a new customer to Amerigas and has been a terrible experience so far. Their customer service is horrendous. 1. To begin they got our address incorrect on the service agreement. It took five phone calls to fix a simple error. 2. We've tried to schedule propane delivery and thought we had a good date. Wasn't delivered as promised. Called and the customer service person gave standard excuses and promised the delivery would be made the next day...it wasn't. Called again similar reply and same promise of next day delivery. This went on three for three more days... still waiting for delivery!! Stay away from Amerigas if possible.

I wish I would have saw this site before I asked AmeriGas to send a 500 gallon tank to my place to furnish propane to three trailers we were living in through the winter as we built our home, they were prompt to get the tank out here and get it filled the first time and again a few months later, but in January, it was ZERO degrees out and I was running low, so I called them and they said they had a truck that would be out soon, three days later, still no truck to fill the tank, I called again and they again said they had a guy in the area, they would be out later that day, night came and went and at this point we are out of propane and getting cold, remember it was Zero degrees outside. Probably three days later about 11 pm a truck pulls up and proceeds to fill our tank, he had to do a pressure check since we were at 0% left in the tank which he didn't really do, but at least we had heaters again.

Don't waste your time with this company. There is a reason there are almost a thousand 1 star reviews and "NONE" at all above a 1 star. Not customer friendly at all. Exorbitant fees for rentals, delivery, set up. Propane prices are much higher than other local companies. Overall cost for upfront fees, gas prices and cancellation pickup and fees are ridiculous. It is not worth the cost overall. When you cancel you get charged almost $350 for a tank pickup. When you call to complain, you get a customer rep in India who asks you to repeat what you say constantly because they cannot understand English.

Heritage Propane had the tank on our property when we bought it in 2006. Amerigas purchased Heritage. Sold house and moved in May 2023, paid last bill and got a confirmation number for the closed account. New owner did not take over account, but later called to have it removed. Received bill for tank removal months after account was closed. I called and spoke with Seth who said the charge would be removed. More amerigas bills and now a collection agency is sending bills with late charges. Spoke with Aniket in June on hold for almost two hours while he gave me three reference numbers for the late charge refunds and tank removal. He said he would have the closed account removed from collections. Received another collection letter today. WORST CUSTOMER SERVICE EVER. I WILL NEVER PAY THIS BILL. NOT MY Responsibility!!

On 4-29 I had a propane delivery. The driver Phillip told me at that time that a copper connection to the tank was bent and should be replaced. He told me that he could find a connection and swing by to install it at no extra charge. On 5-18 the driver came by without calling but I was home. Phillip said that while they had to do a leak check they discussed it and would waive all the charges. Two days later I received an email from Amerigas for $240 for installing the connection and a leak check. I am a senior citizen on a fixed monthly budget. If I would have been told up front that I would be charged and what the amount would be I would have declined the offer to fix the connection that was my responsibility and would have bought the $20 connection and installed it myself. I will be disputing this bill and am going to file a claim against Amerigas for fraudulent practices.

Absolutely one of the WORST companies to deal with in the entire world!! (1)-Customers service barely speaks English; almost impossible to understand (Not their fault, Amerigas just wants to use the cheapest customer service company they can find). (2)-They will bill you for anything they can think of. We had 4 tanks, had 3 of them FINALLY removed after asking for over 2 years (We got hit by a tornado and it tossed the tanks around). Do you think they cared... NO!! Finally removed them and charged us $238.00 to do it after the fact and 2 years after the tornado and the original request. Did not tell us there would be a charge, showed up completely unannounced.. (3)- Still have one tank with propane that we already paid for hooked up to our home. Now we got another charge for $99.00 to close the account. We still have service with them! Complete and utter idiots..

This is a horrendous company. I place my propane order on June 4th. They confirmed delivery by the 14th. It's now July 9th, 2024 and after 6 phone calls (not easy between hold-time and having to go through the entire account verification process every single time) we still have not received our order. Customer service is beyond inhospitable and well - they just don't deliver. Worst company in Florida so far.

I ditto what others are saying about this company. Customer service is the worst I've experienced. Constant on hold with them or constant transfer to various agents--it's like they just don't want to service you, and this is even when you are just trying to purchase gas--let alone an actual problem. We asked for refill--they never showed up until months later. We even had one agent tell us "I don't give a damn!" Wow! It was constant problems. We finally cancelled our service--so rude on phone. Then they never came to pick up their tank until close to a year later. And had the audacity to charge us close to $300 for that service. Unbelievable. Do NOT use this company!

Service is pathetic. Seriously understaffed, incompetent undertrained foreign staff, ultimate we don’t care attitude and hidden fees upon termination. What happened to what was a good company. Obviously serious management problems.

Can not get anyone on the phone and when I finally do it's to a call center in another country (seems to me). No offices left that you can walk into and actually talk to a human face to face. I have canceled service with them and I was supposed to get a confirmation email within 24 hours (after waiting on the phone to talk to someone for 20 minutes.) No email was sent.

Worst company. They came to get my gas tank which was full that I had already paid for but wasn't using due to my fireplace not working. They picked it up over a year ago and I am still fighting to get my refund back from the gas they got back. I always get the run around for my $500. I will never use this company and I will never recommend anyone else does either. Nobody knows what the heck they are doing over there.

AmeriGas has the worst customer service ever. Our tank ran out of gas that was our mistake and we take full accountability for not checking the tank. Place an order on June 15, 2024 had an estimate delivery for June 17-24, 2024. Called on June 21, 2024 to see what time gas would be delivered because we were told someone has to be home since the tank was at 0. The service rep I talked to said they can’t have anyone until June 28, 2024. In the 28th I called to get an update was told it would be delivered today and cannot give me a time. At 12:37pm got a message saying delivery unsuccessful so I call again, lady told me it was an issue with the truck but they will have another driver out.

Do not use this company. We were a customer for over 6 years at multiple houses. They were great until about a year ago when we built our new house. They sent a guy out for the initial fill up and he literally sat in his truck for 2 hours until the actual propane truck arrived. Later in the month we received a bill for 2 service hours in the amount of $400.

The service was not good the entire time we used AmeriGas. Once we were able to cancel their service, upon cancelling their service we were charged $599.96 for them to remove 2 tanks. Very disappointed with this company.

STAY AWAY!!! Incompetent leadership & Employees. Can’t understand the support team they don't speak English clearly, they fail to do their jobs, Amerigas backed a truck up onto my front brand new lawn/grass and destroyed it And will not address it, They're late on everything from appointments/to deliveries/answering e mails/taking care of customers concerns or problems/delivered wrong propane tank/on the wrong week, then never came to fill new tank, apparently they think I want to rent a empty tank, took over 2 weeks to get filled. Took 3 weeks to cancel relationships with amerigas, a month later still not address damages to my property. Horrible customer service. Horrible business.

Not a good company. If you can, use any other option. I have only briefly used them at a new house but I was strongly encouraged to switch by the previous owner. In my singular experience with them I found their customer service to be inept and the company to be greedy, attempting to add fees for every possible thing.

They charged us 4.00 plus a gallon for our gas and then when we called them to come remove their tanks from our yard they charged us 200. So I would never recommend using them at all.. Because we found someone who only charged us 2.49 a gallon which is what everyone else is charging.

The worst company, in everything, the service is terrible, they charge for services not given, they left the leaking tank in my yard for more than 20 days, and they even charged me for removing something that was no good, I paid more than 500 dollars and I never had service, please do not occupy this company!!!!

Poor service, failed to fill tank when needed, called 12 times and promised they would be out next day, used excuse road too wet, received gas one day and the same day got a text saying would not be able to provide gas due to road too wet. Canceled and got charged for tank removal. Filled out many reports and questions. Never a call back, please do not use Amerigas ever, save yourself major problems.

If I can give 0 stars I would, it use to be good, I have been with them for over 10 years and I was able to talk to the local office with any issues, now you get people from China, Philippines, India, Vietnam who knows where, but most of them does not speak English!! They all promise that you won't get charged to get you off the phone but at the end everything you talked to them about is non existence, The end of March I called to get my Auto delivery canceled because we only use propane for our gas stove which we are no longer going to be using, well the next week I received a delivery and they filled my tank!!!

AmeriGas is the worst. Everything is in India now. NO ONE IN USA you can talk to. We have used them for 10 years and suddenly they cannot locate my house. Find another company that truly supports the USA. They have my money, but I can't get the Gas because the driver took no initiative to call me when he couldn't find house. The house that has been in the same place for 20 years. God forbid customer service exist in this country anymore. We have outsourced everything to India and other countries. I have been trying all day just to get my money back from them so I can purchase from an American Company. Someone with ** workers who answer the phone and know something about customer service

Customer beware! This company is dishonest. We asked for an estimate to hook up a gas generator to the gas line 4ft from the unit. For the estimate they charged:

Worst customer service in history. Calling them to ask questions or wondering about a delivery status after day three of the delivery never happening. Will only make things worse for you. They are rogue and can do and say whatever they want. It should be illegal to do business this way.

We have been a customer starting when it was V-1 Propane. When Amerigas bought them out, the service slowly got worse. Over the years customer service office was removed from local area. We were on a budget pay program for several years. This last winter, the budget price went from $200 a month to over $500 a month. I called and asked how they could increase the price without notice. Was give no real reason by the overseas customer service rep. Was transferred several times. Was finally transferred to Samantha, who I could actually understand. I asked about the price increase. Was told it was price increase on the gas. She sent a message to her supervisor asking about help with the price.

Amerigas is a disgraceful company. I have been a customer for over 23 years. They are charging me $237 a year for tank rental. The tank is over 23 years old. Rusted and leaking. All customer service goes through India (I presume). I haven’t spoken to a helpful local person in over 3 years. I terminated my contract. Found a much better supplier. Now IndiaGas (amerigas) wants $190 to remove their ancient rusted leaking propane tank from my property!! J

Got a quote from several propane companies, Amerigas had the best price. Went to order, and they said I had to have a leak test done, because it was 2 years since I got propane from them. I still have propane in the tank, and they want to charge me $140 for leak test? They said it was a law, and they had to do it. I looked it up online, and they are required to do it, only if the gas ran out. I used to buy my propane from them all the time, but no way now. Buyer beware.

Same as the other reviews. Fees for everything, then trying to add fees that don't apply hoping you won't dispute them. Surprisingly, the CS person agreed without argument. $199.99 pick up fee, then tried to add another $99.99 service dispatch fee. Awaiting the dispute response....

I called the emergency number because I found a leak on my property. I wanted the tank locked out and to cancel service. After waiting 3 hrs without calling me or knocking at my door I found Amerigas out filling my tank. I went out and asked the guy if he was here for the leak and he said, "No. I just filled your tank!" I told him we have a leak I called and reported. He tested and found a leak underground as I had already told him. I was aware he locked the tank out. 2 months later same guy shows up again without calling only to tell my wife he can't take the tank because it's full. Well no kidding. He filled it and locked it. Now 2 weeks after all this my tank is still sitting here full and they are trying to charge me $1000.00 for gas I did not want.

We sold our home April 30th 2023. Before we moved, we called Amerigas to close our account. We didn't take the grill with us, seeing that it's too large to move and we haven't grilled out in 5 years, so no propane was used. In the early part of this year we got a $129 bill. We called, let them know we closed the account and moved. We have now received late fees, 3 of them. I spoke to a customer service agent today who said there are no notes, nobody has ever called. I asked him, "Did anyone call today," he said no, I said "that's funny, my father called this morning". So the customer service reps either don't care or the system doesn't work. They can bill us till the end of time, we aren't paying the bill.

Terrible company to do business with, awful customer service. I've had them for 8 years and the prices became DOUBLE of what a local vendor would charge. Oh and they charged me 533$ to pick up my tank.

They locked out my tank because of a leak and told me to hire a plumber to find the leak. The leak was outside in their regulator that they are responsible for. I called them the next day and someone in India tells me it will be 10 days before they can return. I informed them they can come and pick up their tank if that's the best they can do. Now they want to charge me $300 to pick up their tank. There is a reason why all the 1 star reviews and a F rating with the BBB.

I suggest if anyone is looking to go to Amerigas for their propane don't do it. They are terrible to work with. When you have to change to another company they screw you big time. They charge you for a tank pickup and a tank return. They were trying to charge me $199.95 plus another $99. They didn't charge me to put the tank in and they had me for a customer for 33 years and I had to change just recently through no fault of my own and I think everybody should know how they screw their customers. They owed me $208 for propane that was in my tank that was that they picked up now they're trying to get it all back from me by charging all these fees. They were charging me a total of $299.98. They will find any way they can not to give back what rightfully belongs to the customer.

I recently canceled with Amerigas. They have the worst service I have ever experienced. They are very unprofessional and lack communication. I spoke with 10 different agents and a supervisor regarding an issue. The issue was never resolved and when I asked them to come remove their tank, they acted like they didn't want to cancel my account and come get it. I was with them for several years before canceling. They do not care.

I do not want to give one star. But for some reason I could not remove that one star. When I first started with AmeriGas they seem to be okay but later they started to charge anything and the overseas operators were hard to understand and they screwed up everything. The last propane that they bought to my home they charged me over $400 when it first out was only a hundred and something.

I recently cancelled my Amerigas account. Their service is just terrible. They would offer discounts if you bought large amounts of propane and then after you placed your order they would claim you did not order enough for the discount. They no longer have ANY walk in offices in my area so you have to call customer service, which is farmed out to people in India and it is very difficult to communicate with them. And they just pass you from one person to the next as they really don't have a clue.

I needed AmeriGas to locate their gas-line so my contractor could dig safely. Here in South Carolina there is a law that states that this type of service, for safety cannot be invoiced. They came 3 times before it was done and then they marked a foot and a half away from where the line was. They are trying to charge me $264.99. I needed them to move the line about 3 feet. The technician gave me a price, and an invoice for $1855.23. I signed off on that amount. Now they want me to pay another $1100.00 and the invoices don’t match up. I paid what they said it would cost but no more. Frankly, this is fraud and these 2 extra charges will not be paid. I wrote 2 separate letters to both the correspondence address and the “payable” address but they have not acknowledged my correspondence.

Scam. The leak test they charged me for didn't work, was completely out of gas the first night it got cold. Called to cancel my account and scheduled a tank removal. Removal never happened. Apparently the account cancellation didn't either because I got a letter in the mail from them claiming I owed another year's rent for the tank I called to get removed. Called again to cancel. They transferred me to the automatic payment option and the operator said it wasn't available at this time. Called back. Same response. Called again and asked to speak to a human. The human won't take my payment and transfers me to the robot which drops my call a fourth time. Still can't make the payment and not entirely confident my account is closed.

Updated on 05/23/2024: Zero should be an option. I cancelled service in April, was informed there would be a $199.99 fee for tank removal and they would credit unused portion of the yearly tank rental fee. They picked up in May, charged me $199.99 plus $99.99 dispatch fee and only deducted six months not seven of the unused rental fee. Phoned to dispute additional fee and was told that's what they do even though it is not listed on the terms and conditions. Spoke with a manager, who did remove the fee and adjust the additional month rental. This is another example of how they screw over their customers, with fees for everything plus made up fees. They also charge a 2.65% fee to pay with credit card. This is the worst company, I would never do business with them again.

Stay away from this company, the Hanover, MD branch of this company is completely incompetent, un-ethical, and non-responsive. We contracted with Amerigas to provide residential propane services to our home. The technician came out, hooked up a new tank and due to tool and Amerigas equipment issues they were unable to turn the gas on leaving us with no propane in the middle of the winter. Their technical came out a second time and again same result. I had to pay a master plumber, and another propane company to fix the issues caused by Amerigas. You may be able to guess what was next, yup invoice after invoice for a tank that wouldn’t work, a connection that didn’t work, and gas we never received. To this day after multiple emails and phone calls no response.

If I could give this company 0 stars I would. This company is very unprofessional. The employee they sent out to do a survey on our property for installation was extremely rude. This employee did not help us any whatsoever and we of course still had to pay 200.00. I would NOT recommend this company at all. I wish I would have read the reviews first. Reviews speak for themselves!

To say this company is a joke is almost a compliment. They are underhanded and sneaky. Send out bills late and then turn around and charge the customer a late fee. When you cancel their service they charge over $350 to come 5 miles to pick up their tank. Now we get a bill for $554 for all of this and then tell me once I pay this bill they will refund me for what is left in the tank. Take my advice, don't even consider Amerigas when looking for a propane company.

The WORST company with the WORST ethics. My tank was picked up with 48gal propane remaining, which I was told would be refunded to me. After 3 MONTHS of waiting and calling every so often to check the status of this refund, today I am told that all of the other agents I have spoken with have told me misinformation and that there was zero propane remaining in my tank. THIS IS A LIE - when it's time to actually make the refund, they LIE to get out of getting customers the money they are OWED. Customers BEWARE! This company is SHADY and I will never use them again!!!

Extremely disappointed with customer service. Billing assured me twice that they would credit my account for over billing of tank rental. After checking my account for the credit I had to call back a third time and then be told they would not credit my account. Been a customer for 30+ years and all I asked for was for no increase in tank rental. Same tank, never serviced, 30+ years old. Based on all reviews I’ve read on Yelp, Google reviews and now here, I’ve realized I’ve joined a long list of dissatisfied customers with this company. Do owners even read these reviews? No longer a local company, wait times are ridiculous to talk to someone. Time for a change.

Completely disappointed with AmeriGas. They have a Monopoly in my area (Fleming Island) forcing customers to accept their terms without an easy way to get rid of their equipment buried in my front yard. Now I have to pay $430 for gas I should have had in my tank from their supposedly delivery made 20 days prior. It is ridiculous for their supervisor to say I burned 80 gallons of propane in 20 days when my consumed rate is less than 70 gallons every 3-4 months for way over a year. This is crazy how a company can get away with such a thing. Even worst, the supervisor was not even willing to be reasonable for a complaint I have opened on 03/18/2024 and it took me calling 5 times for finally on 04/22/024 hear that they will not refund what is obviously a no-delivery.

I've been extremely dissatisfied with Amerigas Customer service. I've been trying for over 6 months to terminate a lease agreement for our in-ground propane tank. I was informed that I could purchase our tank, and quoted a price for that, with no follow-up information provided by Amerigas on how to go about completing the transaction. Unfortunately, when Amerigas bought out our small company local supplier, the tank lease was transferred, with no notifications to the customer.

Do not use this company. I lease a house that already had a tank full but was informed by the owner to call and set up an account with them so when my gas finished they will replace it. So I called, an inspector came, review the tank, he said to me, "You have 96%." Next month I had a bill for $482.00. They did nothing. The inspector was. Free of charge and I had to call them every 10 days for them to fix that mistake. I moved a couple a month ago and I still receiving invoices from them. They are a scam. The people in customer service do not speak proper English. You can’t understand anything they are saying. It is unbelievable this company is able to do business in USA. Save you a headache. Don’t even call them. They will charge you because they are all scammer.

I got a new customer quote for $2.079 a gal on propane. I said fill up the tank so 300 gal worth (500 gal minus 100 for being in it minus 100 gal for expansion). They would only give me that price for 150 gal but never told me that. Only wanted me to pay but I knew the math was off. So, I asked them about it. They wanted me to do a second trip for $2.59 at 150 gal. They never told me this but this is what it boils down to. No communication. Go with someone else.

Don't use this company for your gas. We had been with them for six months and needed a refill on our tank. Our hot water and cooking stove are hooked up to gas. We scheduled a refill time and they didn't show. We scheduled four more refill times with all four no-shows. We were assured that they would be delivering the next day with all four. We finally called someone else. They finally sent us a bill for the tank, that they didn't pick up, a month later. The worst company I have EVER dealt with. I wouldn't have believed it if it had not happened to me.

I fill a propane tank only every couple of years. To order propane Amerigas made me estimate the number of gallons I needed and then added charges to run the bill to over $800 which was charged to my card in advance. The actual charge was about half that. To get a refund I had to wait on a call line for 25 minutes. I was then told it would take a week to approve the refund and that the refund would be paid by check. The service representative claimed that while they can charge a card, they can't credit it. This process maximizes the amount they take from customers and holds the cash as long as possible. Meanwhile the customer's credit line is used up and incurring interest.

I wish I could give AmeriGas.com zero stars for their abysmal service. Where do I even begin? Let's start with their predatory business practices. It's like they have a playbook on how to squeeze every last penny out of their customers. From undisclosed fees to sudden price hikes, dealing with AmeriGas.com is like navigating a minefield of financial traps.

Updated on 04/12/2024: Do NOT ever buy from this company - their customer service has got to be THE WORST or one of THE WORST IN THE WORLD. I went thru over a week without hot water for showers, laundry, dishes etc because they kept promising to come out and failed to do so - THEN when they finally did, I got an invoice from them for $298.24 for coming out to check the gas pressure - something that THEY NEVER SAID ANYTHING ABOUT ANY CHARGE to check if the tank valve was leaking etc. And now, currently ON THE PHONE FOR 53 minutes as I type waiting for a resolution specialist. WHAT A JOKE - can't wait to get rid of this propane company and switch to a local dealer.

I was being charged $4.64 per gallons for propane. When I called I was told they could not change the price, the delivery was already made and the next delivery they would change the price. Next delivery I was charged $4.94 per gallon. I told them to come and take their tank. After calling them over and over and 3 months later for them to pick up the tanks. I was charged $323.98 for service-sales order.

I had Amerigas as our gas company because that was the tank when we bought our house, so it seemed easiest to simply keep going with Amerigas. Worst mistake ever. We manage this house as a vacation rental and Amerigas has missed deliveries so that we ran out of gas every year and lost renters because our gas ran out. Nothing I did could rectify the delivery service. Every time I called I talked with service representatives who had no authority to do anything, gave me conflicting information, and took more than an hour to resolve absolutely nothing. I usually had to call several times to resolve anything.

Run as fast as you can away from this company! I have proof from my bank that I paid my bills and now they’re sending me to collections. No one knows what’s going on and as previous comments have stated everyone is in the Philippines.

DO NOT USE AMERIGAS!!! I was a customer for 15 years and when we first signed up we were told as an automatic refill customer we would have a cheaper rate. Recent delivery was $1.10 and $.60 more per gallon than the 2 local companies I consulted with. Customer service calls are routed to the Philippines or Pakistan. Good luck hearing/understanding as it also sounds like they’re having a New Year’s Eve party. Also my last 2 deliveries were 7 weeks apart and I was charged $1500.00 each. Mild winter NO WAY did I use over 800 gal. AGAIN, DO NOT USE AMERIGAS.

This was the worst experience I personally had with a company. I do not recommend AmeriGas to anyone. You cannot get of hold of a person and when you do they are rude and dis-honest. I was just looking to add propane service to my house for a spa/pool heater. The company started billing for services that the city have not approved. I have never even had one drop of propane at my residents but AmeriGas wanted to bill for a product that has not been delivered. BEWARE!!!!

I prepaid my propane last July. I got my 1st delivery in February. Then Amerigas sends me a bill for the gas I have already bought. I have called 4 times. I have written. No response to writing. I have talked to company people who all agree that I owe nothing. Yet, they seem to be able to do nothing. They all appear to be in the Philippines. Amerigas will not work with you. They will not help you. They will not talk to you. Now I know they will steal your money, as well.

This is the absolute worst propane company I have ever dealt with. They have zero communication skills and are unable to help with requests. If they do not know how to answer they will hang up. I WILL NEVER recommend them to anyone and will never use them for personal services again.

I'd give Amerigas a zero review if I could. I used the Amerigas calculator to ordered (and paid for) sufficient propane to bring my tank to 80%. It was delivered about 36 hours later. I immediately checked my tank gauge and it only read 67%, which is about 124 gallons of propane short. I expected a printed digital receipt with the meter readings to verify the amount delivered but none was left in my door, on my tank, or in my mailbox. I immediately sent Amerigas pictures of my tank gauge level to Amerigas and wanted to know why my tank was not at 80%. I expected to receive a refund. I called again the next day and they hung up on me.

BUYERS BEWARE! Worst Company EVER! I recently switched to another provider because they were local and so, so, so much more affordable. Amerigas has been charging us for years at nearly DOUBLE the rate for $/gal from other local providers and MORE THAN DOUBLE the rate for tank rental. Their customer service has been horrible: account maintenance issues galore. Each time I called I was transferred to so many incompetent reps who were really difficult to communicate with and understand and provided little to no resolution. I finally got fed up, and I terminated the service.

AmeriGas says they filled my tank to max level twice: 1st time on January 6 with 93 gal to 80% full and then again on January 13 for 77 gals to 80%. Both times they show they filled tank to 80% which is impossible. Called and wrote Amerigas more than 20 times for help on this double billing. Amerigas always agree it was their error and will be corrected but second bill still has not be corrected. Please do not use Amerigas.

I was an AmeriGas customer for 8 years. Over the years, their prices went up faster than my locally (family owned) provider. My last gas purchase was twice the price per gallon as that local provider so I finally closed my account. I had two tanks. They charged $100 dispatch fee and $200 pickup fee FOR EACH TANK. $600 to quit AmeriGas. Sounds like a tactic to retain customers who can't afford to quit. An unfair practice if true. I'm sorry that I ever did business with them.

Amerigas. I called because I smelled gas outside of our home. We were told to go outside and wait. We had an infant with us. We waited outside for over 2 hours. I called back in and got a foreign speaking person. It took her 20 minutes to get my phone number right. I called back in again and got another foreign speaking person. Again having to go through my phone number address, asking me if I had an account with them, asking me if I had and emergency (I was calling the emergency number). While trying to get them to understand any English, the tech with Amerigas finally showed up. The baby ended up getting sick from being out in the cold for so long. I have since called back in to talk to a supervisor about how this was handled. Fortunately everything as far as the gas was concerned, was ok. But all of the wasted time could’ve ended up in a real disaster.

Being in Ohio but needing delivery in NC giving me 24 hr notice is not good. Also, they want you to give the reading on your gauge. OK, I can do that. But I want a FULL tank so if when they deliver, fill it all the way. They refuse to do that. And they want prepaid. I said, why? They insist to do otherwise they need to do a "soft" credit check. I said you already did that. They say, "We are upgrading our system." That has nothing to do with me. You already checked my excellent credit, I don't want excessive credit checks, soft or otherwise. Then they pretend to not understand or maybe they really don't? NO local offices, NO American workers, all Philippines. I'm American, my house is in America, I want to buy and deal with Americans. Amerigas should be called PhilippinesGas! This company sucks. Every American should walk away which I plan to do as soon as I have time to find another propane provider.

I became an Amerigas customer through their acquisition of Heritage. My experience over 4-5 years with them has been terrible. Their business practices, morals/ethics, customer service and billing policies are both unfair and incompetent. Here is what you will experience if you choose to do business with them:

Dealing with Amerigas has been maddening! Never have I been so frustrated dealing with a company. It’s been a 2 month journey trying to get my 250 gallon tank filled. Scheduled appointments and no shows. Phone calls and chat sessions that have gotten me nowhere. Promises that my concerns were escalated to management, promised return phone calls from supervisors which never happen. All staff with the exception of delivery drivers and techs are in the Philippines. I was asked to clear the snow so the driver could get to my tank, I live in Florida.

I signed up with them and had a scheduled service to swap tanks and fill propane. I got a text that morning saying they would arrive between 12 to 5. They never showed up. I called this a.m. to find out why. It took me 2.5 hours getting transferred, disconnected to reach someone who said she didn't know why they didn't show up. Nobody can tell me when they can come out, that I will get a call. It is 4:45 and no one has called. Don't waste your time, you will be frustrated, angry and get no results.

On December 21, 2023 I cancelled my propane service with Amerigas because we sold the unit. They have since been billing me for removing the tank, even though: 1) I did not request that they remove the tank (the new owners need it) and 2) they in fact did NOT remove the tank.

Working with this company has been the worst experience, how they’re still in business is beyond me. You think one of the largest propane supplies would safe bet, but nope. We haven’t had gas working for two weeks, we were put on will call without being notified (as we were on auto delivery). They finally delivered after almost two weeks, but locked our tank, saying no one was home. They don’t notify you of when they’re coming by, so you have no idea and they give you over a week timeframe for delivery (not that it was even delivered within that timeframe).

First deliver ridiculous fee you don’t see!! They miss my delivery twice. Fee to cancel account. Terrible company, terrible price, not enough peoples or truck. Stay way before your family freeze on cold, I notice they always overcharge for some reason, last month then 450,00. New company 275,00. Big drop now and Mitchell’s always on time.

Have tried to reach customer service several times. After five phone calls today I still had no results and had to call my delivery person to try to figure out how to get a hold of someone who could speak or understand English. Absolutely horrific and very stressful. I plan on Switching companies. The customer service has been a nightmare.

Discontinued my service and trying to get Amerigas to pick up their tanks. Can not get a date for the last week and they have an office 15 minutes from my house. Supposedly my account is not closed until tanks are picked up. They buy out the little guy and ruin the customer service.

We ran out of gas on 2/10. Requested an emergency refill which we paid $300. They didn't come (Sunday) and when we called, they said, "we don't deliver on Sunday". So they told us Monday or Tuesday. They didn't come. They showed up on Wednesday with no phone call or notification. Because we were not home, they locked the tank. When we returned home on Sunday, we couldn't turn on the pilot. We called on Sunday and they promised they would come on Monday. They didn't show. So we have been without heat, hot water and no cooking stove for 3 days. After a 45 minute phone call, they said they would come now on Friday. So we will have been without services for 6 days. They are the worse company we have ever dealt with.

Amerigas have to be the worst company I have ever had the misfortune to deal with. I have been a customer for several years but have just had enough of them. Ever since they switched from a local service here in Walker MN, to off-shore, it has been nothing but frustration. Speaking with someone in China about propane in Northern Minnesota just doesn't work. The final straw was the new contract they were forcing me to sign before they would deliver propane. There were so many issues with the contract, the key ones being length of time and no end of additional fees. The propane itself is the most expensive in the area, but I was willing to over-look that until they started holding me to ransom. They promised to call me back to resolve my delivery issue but of course never did. So, switching to someone else. Hopefully they will come pick up their tanks, but I won't hold my breath.

After three calls, Amerigas came next day….said no leak. Customer service personnel barely speak English and ask same question over and over again. Have asked for weeks for a refund for gas that disappeared...no response. No action to determine why we had a dangerous situation in our house. Will most likely take legal action..but beware…this company is dangerous.

Price gouged for propane until we waded thru their off-shore helpdesk nonsense. Lied about termination of our account... We had to call 3x to get the account shut down... It took months & hours of sitting on the phone while their help desk floundered. Months to pick up their old tank. THE WORST.

Customer service didn't comply w/ requests regarding removing auto-fill status from acct & the amount to refill the tank. Their errors caused a financial hardship for me which they are nonchalant about!!

I never lived in a house with propane until this rental. IT'S BEEN AN ABSOLUTE NIGHTMARE DEALING WITH AMERIGAS IN JACKSONVILLE FLORIDA!!! From day 1 it was a pain, was over charged and put on auto debit. Eventually they cut me a check after I got to the right person who indeed admitted what happened was wrong. This was on move in...Now fast forward to 10mo later I paid for an additional 75gals on the 1st. Was told be delivered on 6th, that day came and went. I called. The entire story changed to, "We have 7-10 business days"!! So the 12th..Today would be last day!! What do ya know..They don't show AGAIN!! NOW THE STORY IS .."WE HAVE 10-15 BUSINESS DAYS"!!! I'm BEYOND frustrated and I have some real choice words for these idiots not suitable for this review!!! RUN RUN RUN..DO NOT USE THIS SERVICE OR YOU WILL REGRET IT!! THAT'S A PROMISE!!

Paid upfront for a tank of gas. Tank driver reported I had to have a new gas valve because of corrosion so he would not fill my gas tank. Service guy came out a couple of days later could not find anything wrong with my gas valve said it was in perfect condition!!!! He told me as he was already out. I had small amount of corrosion on a valve wheel and some condensation in the gauge that shows you how much gas is in your tank, he said neither parts needed to be replaced but as he was there, he would do them!

Ran me out of gas again, which my home is 90% dependent on. After canceling my account with them and was serviced by another provider, sent me a bill for $360.00. They estimated??? That's what I used.

We changed from Amerigas because when they were bought out their rates increased a lot and then they started charging us a rental fee for the rusty old tank that was over 20 years old. We switched companies and they keep sending me an overdue bill saying they delivered gas when in fact 8 months earlier they removed the tank from our property. When contacting them in writing or through a call they will not help me because my husband died and they say I need to open/transfer the account to my name.

Ordered gas. They said my bill was 660.00. I said I know I owe 124.00 for fee they charge for a year. Ordered gas which was 204.00. How is that 660.00. Could barely understand. I talked to 3 different people only to get 3 different amounts. I'm

I guess the regular driver is gone. The current driver keeps cancelling EVERY ticket saying the road is bad. He is not telling the truth. The road is passable. Need gas refilled and calling is no help at all.

If I could give them -100 stars I would. Their policies and practices are on the verge of unethical. My account was sold to them from the original company I had my gas tank installed with. If it weren't for thousands of dollars standing in the way of cutting attachment with these lying bastards I would have three years ago. I will though, eventually. But until then I'm going to tell you all to AVOID THIS COMPANY COMPLETELY. I have many reasons why I say this, but I'm not going to type all day. JUST DO YOURSELVES A FAVOR AND GO WITH ANY COMPANY BESIDES AMERIGAS!!!!

This company will nickel and dime you to death. The surcharges are ridiculous. They will even charge you $3 for paper billing. I never received an email statement from them so was unaware I owed a tank rental and was charged a $30 late fee. I wanted to switch to paper, hoping I'd receive the bill that way but was informed I’d have to pay a $3 fee for that. Their propane prices are higher than anyone else’s. I will be buying a tank (not from them) so I can shop for better prices. Then it will be good riddance AmeriGas.

They have refused to fix a faulty tank for the past 4 years. The tank has a faulty meter that gets stuck in the full position. The tank displays as full but is empty. Thus we run out of fuel yearly in the dead of winter. Every time this happens we call and ask them To fix the problem. They never do and continue to fill the broken tank. Today we are switching to a local company. Good riddance Amerigas.

I am not sure how this company is still in business. I tried to get Propane delivery in Montana. I called their 800 number and talked to a person in **, barely understood English and did not understand a household in Montana that runs; heat, water heater, dryer and insert on propane and that I could not run out. I was told that it would take 1-10 days to get delivery. I asked for him to specify what date they would come out and if it was more than 3-4 days out I would go with another company. He told me that at that point he could not tell me that information, but to call back tomorrow. Today is now tomorrow and I wasted my time with another man in ** who went through the exact same rehearsed script as yesterday. I was frustrated because he would not listen to me and I asked to speak to a supervisor and he would not let me. So I cancelled my order with them and will never deal with this company again.

I recently had the unfortunate experience of dealing with AmeriGas, and I must say it was one of the most frustrating encounters I've ever had with a utility company. First and foremost, their customer service is abysmal. I attempted to contact them regarding a billing issue, and it felt like I was talking to a brick wall. The representatives were unhelpful, rude, and seemed disinterested in resolving my concerns. It's as if they have no regard for customer satisfaction.

I have never had such a terrible experience with any company in all my life. They have worn me to a frazzle trying to communicate with them. I have spend hours on the phone waiting for mostly nonsensical replies, misinformation or outright lies. They could not fulfill a delivery because they said the driveway had snow/ice on it. I had received other deliveries that day. I then ordered a 1 day urgent delivery as my tank was empty. After practically daily calls, lasting hours and promises that the truck would show up that very same day or at least within 24 hours, I finally got the propane 8 days later.

I would like to give them zero star. I have been a faithful customer for over 10 years. How do they show their appreciation: 1. By raising their price to double of other companies. 2. Demanding that I fill my tank complete each time I make a purchase 3. Having customer service that literally do not speak English, and I cannot understand any of them. 4. Charging you 2.65% if you pay with your credit card. I can go on with other things but I'm going to limit to just this. During my last 10 years of doing service with them, NONE OF THE ABOVE existed.

I have been an AmeriGas customer for over 10 years. As of today, I have been without gas for 5 days. Auto-fill customer. Continual lies from customer service who can barely speak English. Truck made a futile attempt to deliver. I have a concrete driveway. He tried two times to back from asphalt road to concrete driveway, never got out of truck and left. Said "ground was too soft." I have it all on security camera. This company has a corporate leadership who could care less about the customer!! Stay away!!

I was given a delivery range of 7 calendar days when I submitted my refill order over the phone. Today is the 7th day. I call and found out it can take up to 10 business days. There were no texts or emails informing about this change. It's 1835 EST and no delivery yet. Ridiculous practice and very unreliable.

If I could give them zero stars I would! I’ve had nothing but problems with AmeriGas. From the drivers complaining about delivering to the customer service. They raise the prices on you without warning, they schedule deliveries and don’t show up. They raise fees on you and even though you don’t approve or sign anything they still make you pay those fees. I finally had enough and decided to cancel my services with them.

PLEASE try to find another source before even thinking about Amerigas. Please save yourself the aggravation. This company is not worthy of our money!! Dealing with their so called customer service team is a nightmare. It's so frustrating that you end up being rude while doing your best not to be. They seem to work from script and do not know how to deviate from it.

AmeriGas has been the most useless company I have ever dealt with when it comes to home utilities. We were on the automatic plan where they monitor the tank…We ran out of gas 3 days ago and have had no central heat during 17 degree nights. I ordered an urgent refill the first day, paid the fee and still have no gas. Customer service keeps making promises that it would be “today” and it never shows. I have missed work as well because someone has to be here to receive it. As soon as they come to fill the tank I am cancelling further service and moving to Tiger Fuel. AmeriGas, do better. People are suffering in this cold.

When I first contacted AmeriGas to set up an account in June of 2023, and later, in August of 2023 when I was working through the account set-up process. I was very favorably impressed. The Customer Service agents were "on-shore" (the first woman I spoke to was in Oklahoma), they were helpful and accessible. One person actually gave me her email address so we could exchange paperwork and get things done. In November, that's when the trouble started. I was having trouble accessing my online account. There was a billing error. Then, the latest problem was (is) with a propane delivery. Every time I called, it was clear and obvious that I had called into an off-shore call center (there was constant background noise, multiple people having conversations, English was not the native language, and I always have to ask, "What was your name again and how do you spell that?").

When I went to cancel my account with Amerigas, they wouldn't come after the tank. I had to move it myself which it was a 1000 gallon tank so not easy. Amerigas left their tank sit in my yard for 6 months. I called over 20 times try to get them to remove it. Finally after 6 months they came and got it. Then w weeks later they bill me for it sitting in my yard. What a joke of a company!!! I had 16% fuel in the tank they took. Still never got my check for my fuel that I paid for. STAY AWAY!! CUSTOMER SERVICE IS TERRIBLE!!!!

They charged 4.16 gallon for propane when it should be 2.15 like every other company right now 1/5/24. I bought the house not the contract! As soon as I use up this tank, they are gone! It will cost 199.99 to have them remove tank but I will get that money back in one fill up going with Centerra. I am also putting reviews and reported to Better Business Bureau. People need to know they are being robbed.

To say this company has poor customer service is a massive, massive understatement. This is now the Third time in a row they've allowed us to run out of propane. When the stove stops working, I call immediately, and you would think since we are on automatic refill that they would consider it an emergency. 3 days now with no hot water and no cooking. It's not possible to get a hold of anyone in the United States, just Asian call centers. I spoke with another company today and they're going to come out and put in a new tank. AmeriGas can come get there's whenever they want, but they're not getting another dime out of me. I can confidently say that this is one of the worst companies you could ever hope to deal with. I can't help but wonder if they would be this incompetent if we lived up north and are heating depended on our liquid propane as well?

Horrible customer service! They truly don't care and don't listen to you! Monday 1/15 They had a random delivery attempt and it looks like they filled my father's rv/trailer tank but turned off his gas. We are assuming maybe they smell something and since my dad wasn't home they locked it. But nobody can confirm anything. Service Tag said to call next day to set up to reinstate service. Always current on bill, always pay on time. They told us earliest delivery was in 4 days.

This company should be investigated and somehow reprimanded or fined. They are not only the highest priced propane company but never make deliveries within the time frame that they provide you with when you order propane. They have let me go without propane 2 winters in a row and always have an excuse or are just simply rude when you finally reach someone who is not in an East Indian call center. I want so badly to leave this company but they make it so expensive to leave that you are basically held hostage! This should be turned over to the atty general of every state that Amerigas services and either forced to be ethical and responsible or forced to close their business. I can't say 1 good thing about this company.

This all started when AmeriGas bought out my local propane delivery company. I had a decades old relationship with the company and was able to actually visit the "store" to make payments and ask questions about my account. Fast forward to this horrible company which has outsourced all of its customer facing support out of country. There is no local access and with the cost of replacement of my current inground tank, I am pretty much held hostage to this company. There is no way to get any idea when they will deliver gas, and when they do they come up with lies on why they can not deliver.

Amerigas is HORRIFIC-DO NOT FALL PREY TO THESE VULTURES. After leaving Amerigas due to higher than average prices and poor service, I needed them to pick up their tank. I couldn't use another propane supplier if they couldn't put their tank on the pad where the Amerigas tank still sits. I had to create a new pad, run new gas lines in order to start with Kamp's. I've called Amerigas to pick up their tank over 50 times over the years. Here we are, 3 1/2 years later, and the tank still sits on my original concrete pad. Now when I call customer service, which is a call center, not the Amerigas local office, I ask to be transferred to a supervisor, who also have also hung up on me or created a false promise with a pick up date.. then Amerigas doesn't show to the scheduled appointment.

I’ve not had gas for over a week, and just when they fill it up, they lock it. As if it were so easy to get a hold of someone and get a service done. So I’m supposed to continue warming up buckets to shower during winter?!?! I've called all day, each time more frustrated and on the brinks of tears, only so that the overseas customer rep hangs up on me. I’m not sure if all the overseas customer support work in the same room, but towards the end of the last call, there was laughter, they even asked “isn’t Randy a boy's name?”. I literally asked if this was all a joke to them.… Ultimately having to hear the "survey questionnaire" again, because of course, they hung up. This company is abusive. On top of that, I smell gas!!!!

Have used AmeriGas for over 25 years. Called to have tank filled. Get an overseas answering service. On phone over an hour trying to set up an online account to be able to pay $500 estimated cost before a delivery would be scheduled. Was told delivery would be within 9 days. No show. Called again and reached another half English speaking person and was promised within 24 hrs. No show. Now it is 7 days past the second promised delivery date and still no show. Went to AmeriGas location in Commerce Ga (25 miles away) no one there.

When we bought our house, there was a 500 gallon underground propane tank that was set up with a 30 year lease to buy (life of tank). The tank was about 10yrs old when we bought and had to assume the contract. Around 2012 Amerigas bought the contract. We had no choice or say in the matter. Set up for price-lock and auto delivery. The price-lock was more than the rate should have been. When our contract to force us to but Amerigas was up in May 2023, they refused to give us papers so we could get a new supplier, worse, they auto-bill for the price lock ($99) in June 2023. Refused to pay say I did not want it. (They say NOT an option-guessing it's for life.)

I have had Amerigas as a supplier a couple different times. Each time I have had to have an attorney help resolve issues I have had with them. No matter what their promotions say, NEVER, NEVER, NEVER use Amerigas!

Good luck getting a competent person to help. It’s all overseas call centers and people reading scripts. They are ok with me running out of gas in sub-degree temps. No billing options. I was told today that’s the rules. And if you run out… They charge you 440.00. Plus you have to fill the whole tank. It’s strong arm tactics. I would choose to not move to my new residence based on this company. Customer service sucks. The supervisors suck, especially Haley. I’ve never had a utility not offer billing and demand cash up front. I’m getting paid next week but I might freeze to death before then. They set it up so there are added charges left and right. On Google a representative from AmeriGas replied to my complaint, gave me an email to talk to a resolution specialist. I wrote them 5 days ago and have not gotten a reply. Even corporate does not seem to care about their customers. Pure trash. If you can… Avoid this company at all costs.

I have been on automatic delivery with Amerigas ever since they bought out my previous supplier in 2012. Over the last 3 years, the delivery service has degraded significantly. I have had gas-out situations in the winters of 2022 and 2023, and this season I've had two successive gas-out situations. I was promised after the last gas-out that I would be put on an "every 3 week delivery" by the driver, but evidently that never happened, and I am out of gas again! It used to be that "automatic delivery" meant that you didn't have to constantly monitor the tank level, but that no longer seems to be the case with Amerigas!

This company has the worst customer service I have ever had. I never leave reviews but, this I had to say. Ordered propane. It took over 2 weeks for it to be delivered even though I was told it would be within 4 days, then the next day for three times. When they delivered they went to the wrong house and did not believe me. When they came to deliver they would not fill my tank. Would only put in what they put on the tank at the wrong house, 47 gallons.

Ordered propane as they forced me into At-Will delivery when my account has a zero balance since Nov, 23. Paid $1,734.40. Been out of propane since Friday 5th evening and now it's Wednesday and still out of propane. Said pay another 300 and we will "try" to deliver soon. No way to change account from At-Will to scheduled delivery @ 30%.

Amerigas scheduled delivery of propane to our residence per my request. The driver never showed despite claims of 3 representatives of the company, that driver was in route. We waited an entire day. We will never use this company again.

After constant issues with the national, corporate office, I’m ensuring that others know about this company. If the business was local and privately run by the great team here, I’d easily give them 5 stars. However, what could be seen as nothing short of unethical business practices by the corporation overshadows all of the good done by the dedicated staff throughout Wyoming. Dealing with corporate online or over the phone is by far the most frustrating experience we’ve encountered with any business EVER! Aside from the clear lack of customer service or ability to assist customers, the corporation has most recently started price gouging. I felt bad constantly calling our local man’s personal phone number to get good service. I decided to give online ordering another shot.

We are on a will call basis yet they will show up and fill up without requesting service. Received our last bill and discovered that they charged us 4.83 per gallon. At the time national average is 3.10 per gallon. Have dealt with this for many years and just want them to be held accountable for their actions. I do not recommend then in any way.

On Dec13 I went to bed with heat, I woke up with no heat. I go out and look at my tanks...One tank shows empty the other tank shows 80%...Why am I out of gas? I schedule a delivery Dec 21. The gas gets delivered...I am not home (had no idea when they were showing up because they gave me a 5 day window). I get a text saying my gas was delivered....I think yay I am good to go, but to my surprise they had locked my tanks because my tanks were empty (again one tank showed 80%). I did not go look at my tanks..Why would I...I received the text so I am thinking something is wrong with my boiler.

This company is one big joke AmeriGas..There is no-one there in customer service who is American. This is just a BIG RIP-OFF....I needed propane delivered ASAP, same day service... I was told that it would be $ 300. Extra for same day delivery...They charged my credit card. Then I was told I would not get the same day delivery..I try to call back. It was impossible to talk with anyone. Please save yourself a lot of trouble dealing with this AWFUL Company. Check out all the bad things people are saying about this company. This issue above was just the straw that broke the camel's back...So many problems dealing with this company.

The company is an absolute Joke. Customer service has no knowledge about anything but reading a script. The company does not care “AT ALL” about its residential clients. Do not buy from this company if you have ANY other options.

If you need LP gas at the lowest price point this company is not for you. This company gouges customers and tells the delivery driver to stay quiet about its prices they charge the customer. I paid the highest price possible to fill my LP tanks last fall.

AmeriGas cares nothing about their residential customers! Called and scheduled a refill and was left without propane for two months and couldn’t heat our home, water heaters, or use our cooktop! Finally had to contact another propane delivery company and lease a tank from them. AmeriGas customer service is a JOKE! Clueless and liars! Run away if you’re thinking about using AmeriGas as your propane provider. AmeriGas is now trying to charge for tank removal…It’s their tank! They are nothing but CROOKS! Chose any another company and you will be a lot happier and warmer!

We move into a new home and needed our propane tank filled, we were at 5%. We contacted AmeriGas and I paid for 100 gallons on Dec 14, 2023 and was told because our tank was so low our delivery was a priority and would arrive the next day. It didn't. They said, "Oh sorry. It will be there Sat the 16th," it wasn't. I called again and was told it would be delivered on the 21st, guess what? It wasn't. Called again, "Oh sorry. It will arrive on the 26th," it wasn't. Called to say, "We have no frigging gas and because you've never shown up or even called to tell us we had to be rescheduled we can't get another company because they are booked for 2 or 3 weeks and you have our money still." They said it was escalated again and would be the 28th, I called to verify and guess what? They don't have me on the schedule even though for the first time we got a prerecorded message saying it was supposed to be delivered today.

I was initially serviced by Heritage Propane in Marshville, NC in October of 1991. I did not even know that the company had be bought out because the trucks remained the same for several years. It’s December 2023. I’m a 66 y/o woman… When I first attempted to contact Heritage Propane, several years back, I was answered by Amerigas. Years back they overfilled my tank because the driver, while on his cell phone, overfilled my tank. Knock on my door to advise me they were bringing me a overflow tank to relieve the pressure. By this point, no one would have know who my server was because of their lack of maintaining the tank. Rustler tank, unable to read ‘who’ my server was! Then, no pick up!

My experience with AmeriGas has been overwhelmingly negative, primarily due to their abysmal customer service. This review is an account of my frustrating journey with them, which I hope serves as a cautionary tale for potential customers. Firstly, the delivery service has been a major point of contention. I've had to physically chase down their drivers to ensure my propane tanks were refilled—a situation that's as ridiculous as it is unacceptable. Even a technician acknowledged that the driver for my area has been a consistent problem for many customers, yet, bafflingly, the company has taken no action against him.

Took their malfunctioning tank that had 60% in it back in August. Brought a replacement tank that was empty, It is now December 20th and they still have not replaced the gas. They force you to talk with support specialists who have no clue. They are liars and thieves. There is a reason over 90% of the reviews are 1 star. They need to be put out of business.

As with so many of these reviews, we set up delivery and were charged in the beginning of Nov and there has been no Christmas miracle. At least (8) 45 min plus phone calls, we have had numerous "appointments" which they either chose not to show up at all or show up and do nothing but give us excuses and leave only to add insult to injury and send us a message saying that they have completed the service. Unless you are just trying to win a bet, choose any other Propane supplier. I hear the Manson family is opening one, perhaps a good option.

I am in the process of changing propane suppliers after having the same tank and service, through different names, for over 30 years. My last delivery was $3.16 per gallon, I'm being quoted $2.10 a gallon by other local companies. They allow my tank to get far too low before I get a refill, especially in winter, and then if you call to find out when your next delivery is scheduled they can't tell you. They can only tell you you're scheduled for a delivery. So after well over 30 years 3 days from now is the day their tank is being pulled out of service on my property. I do not recommend this company.

Amerigas has screwed up again. In February 2023, they invoiced me for a tank pressure test, which I had not ordered and which they had not performed. After 3 chat sessions and 5 phone conversation totaling over 2 hours, they credited my account. Yesterday, 12/14/23, they filled my tank with 200+ gal (over $1,000) claiming that I had called and made the request. I made no such request. I am and have been on "will call" since last February. Gas heats only my pool. So far I have endured one 30 minute chat session in which I was ultimately advised to call customer service. I am taking a rest before that call since it will likely take over an hour. I trust these are mistakes made by careless employees, but after 2 invalid invoices, I am beginning to wonder.

Just trying to update your address to receiving billing on time is almost impossible! There is no way to change it on their portal and you have to call customer service, after a 17min hold it was still impossible to do because the account was in my husband's name. They would gladly take my husband's credit card information from me, but I wasn't allowed to provide them with his current address, so we could receive bills at the new address to avoid any pesky late charges. Double standard. When I asked to be escalated to the next level or to discuss another option like an electronic address change the rep repeated her stance and said no, and then she eventually just hung up on me.

Was overcharged per gallon 425 when other places were 3 per gallon. Talk about giving it to you. I have canceled my services and they want to charge me 200 for removing their tank. The tank was on the property when purchased the house 4 years ago. The house is 30 years old.

I ordered a propane delivery and paid in full plus tank rental on 11/16/23. I have made several calls to find out status of delivery with no help from the person on the other end. I was told by a computer that delivery would be made in 7 to 10 days. It is now 12/12/23. Still no delivery. I wouldn’t give AmeriGas any stars.

Please do yourself a favor and steer clear from this company. Their customer service is horrible. The representatives that handle their calls absolutely have no clue of what they are doing. Apparently AmeriGas does not care about their service ...Just take a look at the ratings here. You will constantly be placed on hold (once they have sold you the gas). Sales representatives must be in the USA because they are the only ones that can assist you if you need help. Save yourself the frustration of dealing with a very, very bad business. How they have customers is beyond me.

I have been with Amerigas since 2017. Recently, due to my error, I ran out of gas. I cook at home for elderly people who cannot cook and I also cook for church dinners. Having the ability to use my range and oven is very important to me. After contacting Amerigas for a delivery, I was pleasantly surprised by the efficiency and professionalism of a team of gentlemen who came to my aid. An employee named Frank examined my tank and said they would not fill it up due to a safety issue. The tank was rusting out and Frank placed an order for a new one ASAP. The new tank arrived with another employee named, Matthew. While Matthew was removing the old tank, a truck with Frank showed up to fill it with gas. After filling the tank, Matthew performed a leak test on the new tank and then came into the house and ignited the range to make sure everything was safely working. I am very pleased with the Amerigas employees who help me out. I have to give them a 5 star rating because they deserve one.

I wish I could give them 0 stars. Have been a loyal customer for 27 years despite all of the bad reviews. Friday they came to fill our tank and found an issue with the line and locked off the tank. Of course I understand this is a safety issue. However after multiple calls to the overseas call center (you can't talk to anyone local) I still have no answer as to when they will be fixing the issue. One rep told me Jan 2, that's 3 weeks from now. They just keep apologizing, and letting me know that I am a "valued" customer. Quit reading out of your manual and DO something about the issue. Now we have no heat until the issue is resolved... whenever that is going to be. Don't walk, RUN away from this company.

I am nearly 50 years old and have never in my life experienced such awful customer service from a business. Beware - this company engages in fraudulent billing practices and it is impossible to get issues resolved. The number of hours of my time that I have lost trying to reach a rep is outrageous. If you have any other propane supplier in your area, choose them over Amerigas. When our family switched to another company due to repeated issues with Amerigas, we requested that Amerigas collect their tanks. I was assured that we would be credited for the propane that remained in our tanks. Many months later, we are still waiting for this refund. It has been an absolute nightmare interacting with this shameful company.

Please do not use this company. They have horrible customer service. They filled my tank and disconnected it so I can’t use my propane. They said no one was home, however, my husband was downstairs when they came. They didn’t text or call to tell him they would be here like they have in the past. We waited almost 2 weeks for our heat. When he called them they said it will be another 4 days before they can come back to rebook it up. They charge high rates and always say well you can pay an additional 300 to get someone out there right away. When you pay 500 for the heat who wants to add 300 more for next day service. As soon as this propane runs out, I am switching companies. This is by far the worst propane company I have ever used.

I have been on autofill propane ever since AmeriGas bought out my local company a number of years ago. I just discovered I have no propane. When I called the representative told me I was not on the autofill program but I know I was. She very nicely put in a service order for me but it could take 10 days until they come and fill my propane tank. I am really really unhappy! This is no way to treat a customer who depends on their product. Luckily I don't heat my house with propane. But I use it to heat my water and to cook. Seems like I won't be able to take a shower for 10 days!