AmeriGas Reviews

We are a Tiny House Community in Mount Laguna, CA. We have used Amerigas for several years and have had issues getting them to refill our tanks and it has required us to spend way too many hours on the phone with their customer resolutions team. A few months ago Amerigas decided to cancel our account without telling us, they then took several tanks off the property that still had 50-70% of the propane left in them. They billed us for an extra tank that was not removed and wouldn't credit us for the propane that we already purchased several months ago. They Charged us $299 per tank for a pickup fee and $119 per tank for a dispatch fee even though all the tanks were picked up on the same trip. We were not told that because Amerigas is no longer servicing RVs that they can't fill our tanks and the account has been closed.

I purchased my home in summer 2021 and have consistently smelled gas since moving in. The first technician to inspect the system told me the tank needed to be replaced and that he would consult his supervisor and call me back due to the tank’s inaccessible location (no truck access for tank swap). I never received a follow-up call. Since then, I’ve made multiple calls reporting the gas smell. On June 23, 2025, I again reported the ongoing issue. Although I requested no technician be sent, one was dispatched. I understand the safety concern, but I had reported the same issue earlier this year without any response. The phone tech on June 23 said he would follow up with his support team about selling me the tank and ending the contract, promising an email within 3–5 days, but I never heard back.

I had been a customer of AmeriGas for over 30 years. I recently changed to another provider for better service and cheaper rates. It was very difficult to contact Amerigas to cancel my service. When I did, they were very defensive. Then they told me they were going to charge me almost $450 to come and pick up "their" tank, as I had been renting it. That was a "perfect" ending to a very poor relationship. I implore everyone to find another provider for your propane.

Gave them 1 star because I was forced to, they are the worst and deserve none. They are a total black box, no local support or ability to speak to someone outside of India. I have had some bad customer experiences in the past, Amerigas is as bad as it gets. Go with anyone else, anyone.

I would have never chosen Amerigas for my gas supplier if I hadn't bought a foreclosed house and inherited the tank/gas set up originally. They own the tank so it is very hard and expensive to switch suppliers. I am going to have to take the hit and do it just because I am so dissatisfied with them. Call center situation (not in US), they hide the tank rental fee each year in the bill so that you owe a balance which is sneaky. Then getting them there to fix THEIR tank is a nightmare and has led to me running out many times. (Broken gauge) I would stay far away from them and compare to other smaller companies which have better price per gallon and service is in America.

Amerigas billing department overcharged me by over $200 on my 1000 gallon propane tank fill. I’ve been attempting to contact someone in their billing department since March. I’ve call their hard to understand overseas customer service phone multiple times and explained the overcharges. Their overseas Customer service department tells me someone will get back to me but no one ever does.

Amerigas apparently does this once a year but they decided to dispatch service techs to my location without my knowledge and then sent me a bill for 119.99. Spoke with customer service and they won’t do anything but apologize that I wasn’t aware.

Over a month ago I paid IN FULL for a propane tank to be filled at my mom’s house. Amerigas GOT their money! My mom on the other hasn’t gotten service and still hasn’t had service to use her gas stove! My mom has patiently waited a month to use her stove but can’t. 6/13/25 was her first appointment to connnect the tank so my mom could use her stove but nope, they cancelled. Took the time to call customer service AGAIN to make the next appointment which was for 6/24/25. CANCELLED!!!

Amerigas purchased my local propane company a couple years ago. As of last year they have updated their terms and conditions, and have started charging me tank rent. Just now, they said that I will have to pay a $140 fee for a "leak test" when I get my tank filled, on top of their "fuel recovery fee" and "hazmat fees" (plus the propane at over $1/gallon over market rate). It took 2 emails before I called to get an explanation, which was that I had no received LP in 2 years. I called back after looking at my invoices online, which showed a delivery 8 months ago. The customer service person checked the records and cancelled the leak test. It costs at least $300 to extract yourself from Amerigas (tank collection fee). They notified me to expect delivery in about a week, then notified me it was coming the next day (when I could not be home to supervise). They try to charge you for everything, and not just a little. Stay away if you can.

Signed up years ago... They had no hidden fees for years then it all changed a few years ago.... Fees for everything.... Currently working to get out of this vulture company for good and it is going to cost me big time.... Stay away please.

As a past customer of almost twenty years of Guilford Gas/Amerigas, my disappointment continues to worsen. We have been paying yearly rental over this time for a propane tank that was thirty years old this year. The serviceman that came to return the tank saw the bubbling and rust on the underside of the tank. It had not been inspected in over 5 years. He told me this tank would certainly be scrapped. I was told that since the tank returned was uninspected and to be scrapped, that a full credit would be issued and we would be paid for the quarter of propane remaining in the tank.

Victor agreed to adjust disconnect fees, but later found out he adjusted nothing and instead added late payment charges. Calls to repeated customer service agents (poor English) and supervisors was a total waste of customer’s time.

I am writing to express my disappointment and frustration with the service I received from your company. Our propane tank required repair, but we were not notified, resulting in a canceled delivery and a disruption to our gas supply. Our kitchen and outdoor grill are entirely reliant on gas, and the lack of notification has caused significant inconvenience.

DON’T WASTE YOUR TIME! After being Amerigas customers since 2008 we finally had enough. The last straw was with our last delivery. We called and scheduled our tank refill, got our delivery window. They contacted us and said they were coming the next day and to keep the gate open. The next day we got a notice that they were unable to fill the tank because the “gate was closed”. Our gate was locked open, so we got on our video surveillance and not only was the gate open all day long, a propane truck NEVER drove by.

Don't be fooled by their fancy website. Had the opportunity to compare AmeriGas with my local propane supplier. Couldn't believe how bad AmeriGas was ripping off my neighbor. They paid $1.50 more per gallon for propane, tank rental costs were seven (7) times higher, they charge tax on service, and they charge other hidden fees. In addition, their customer service sounds outsourced (not in the US), where they do everything in their power NOT to help you. They are still fighting with AmeriGas over extra inappropriate hidden fees charged to them after they terminated their contract. Run away from this company as fast as you can. There are better local provider options available.

After Amerigas finally corrected a leaking gauge I detected a gas smell. As they requested I called and told them. It was after hours and the customer service man said he would send out a serviceman. He then said I will incur the cost. I said he could wait till working hours because it's been a couple days and the smell after removing the cover has disseminated. He said he had to anyway and the cost would be high after hours. I said not to send anyone but he insisted. The repairman came, checked the valve/gauge and said it seemed ok and probably just released the pressure which could have been the smell. He was sympathetic and said they may want to charge me and to call and explain you did what they requested and the cost should be dismissed.

RUN!!!! Hidden charges, entire customer service is outsourced and can’t understand them. Hard to close account. Horrendous. Feel bad for the kid man that came to remove our tank, he said he is also frustrated.

Would give zero stars, but that’s not an option. Tried to schedule a purge to our tank but they won’t schedule these. Since this is our Summer cabin and we are three hours away I was forced to cancel AmeriGas and go with another company that was willing to work with our schedule. I called AmeriGas to pick up their rental tank and a couple of days later received a bill for $420 for the pick up. Now mind you, when I called to schedule the pick up they never mentioned the fee. Apparently it’s buried somewhere in their documents that we all read… I feel $420 is an extremely excessive pick up fee, basically gouging. They were coming from 20 miles away. I called customer service to complain about the large fee and they are unwilling to discuss any kind of adjustment. Please be aware that if you cancel your AmeriGas contract, don’t call them to pick up your tank or you’ll be charged $420.

This is the worst gas company I have ever dealt with! Predatory rates and fees and absolutely NO customer service! All calls are handled overseas and are rude when you finally get a call back. $600 fee to end my service. $50 fee to pick up tank and move two miles to there yard.. Look at other reviews all the lowest score possible...

Cannot get customer service or contact Finance Dept or anyone. No phone numbers work. I’ve been using AmeriGas for 11 years and had little to no trouble contacting them until now. I received a text today 6/11saying I have a bill due on 6/14. I mailed a check for the full amount on 6/2 and it hasn’t cleared my account. Are they bankrupt and having payments being held by the Bankrupt Court or is it pure incompetents? I have tried all means to contact someone, anyone, to no avail. I’ve never in my long life had this problem with any companies I’ve ever dealt with. I’m not sending another check until I know what the hell is going on.

This company is the worst propane provider for arrogance and safety stupidity requirements. I have my own 1000 gallon buried tank and new house. My tank was installed by a certified State of Texas Railroad Commission plumber. The tank was filled by the tank supplier. Since I own my own tank I shop around for the best price and Amerigas had a great price but they have strings attached. They said they needed to do a safety check which normally cost $360, but they would not charge me.

I only used this company because I bought a house with an existing tank rented from them. I concur with the other 1,200 one-star reviews. Horrible customer service, canceled winter delivery 3 times then needed the good ole $140 pressure test done because percentage was too low. Will call is $9.99 for every delivery - but also totally worth it considering how unreliable they are.

Customer service is non existent. Needed a tank replacement in June 2023, but still had some propane in the tank. By December 2023 the issue had become critical but still couldn't get a new tank or propane. Finally ran out of propane and cancelled my account. New company (Suburban) promptly set up new service and on Dec 30, 2023 requested AmeriGas remove their tank from my property. It took until Feb 2025 to get the tank removed, even after multiple requests and threats. In the meantime I continue to get bills for tank rental, the latest in March of 2025 - more than 2 months after they finally removed their tank. AmeriGas has acknowledged multiple time that the account is closed, but they are now reporting that a payment for the 2025 tank rental is more than 60 days overdue. Customer "Support" is a foreign call center and no local numbers available, they do not keep a record of calls or correspondence so very frustrating to deal with.

Amerigas charges you extra fees for phone calls, to order refills, as well as other types of calls. Beware the day you need to move, switch companies, or get a tank of your own…they charged us almost $400 just to terminate service/pick up tank. And you can never payoff the tank you rent…that alone is $120/year for a lifetime. Even the worker who came to pick up the tank implied they’re greedy. We were with them for many years and they were never helpful, but I never imagined the amount of required fees just to terminate service. And I had to wait for hours to get through to someone.

This is by far the WORST company!!! If you have an option to not use them I would take it. I’m on an auto-fill program at our house. TWICE they let me run out. And when I call.. You call a call center overseas!!! Their excuse is that they had a computer or software glitch and my account info was affected!!!

In 2021 the electronic gauge was deliberately removed from my tank & delivery became unreliable. You call for a fill & its was weeks before a delivery happened. During an ice storm my beginning tank % was at 14. 8hours of hold time, disconnections and being transferred at least 10 times, Amerigas requested an emergency delivery since my house was then in the low 40s. At 3 am, a man from Amerigas requested to enter my dark home & I declined for personal safety reasons. Corporate comped my bill & put me on a 3 month auto refill schedule even if I didn’t need gas, they had to come check my tank. Remember they removed the meter.

Please do not ever use this company. They do not have American offices with real addresses or even anyone that is here in the States to help. They are holding our family hostage at this point without any service.

Been a customer for years, was on auto service, but somehow I was told I was on will call?? Ran out of gas, they want to charge me for leak test because the tank is empty. Their gas price is the highest in the area. Their customer person was hard to understand, but they said I would need to use the website to schedule service "for free" otherwise, if want to talk to a customer service rep, it will cost $10. Thanks for making it easy to cancel your service. I done with you!

This is a terrible company that NEVER puts their customer first. We are YOUR customer; you should be doing a better job! We had an install for a propane tank, which took since a request in January, 2025 to get installed. Just installed 4 months later. Did not finish the install, called multiple times, told someone would call me...which never happened. Only gave me a small amount of gas in tank. Won't fill tank until install has been completed. I must call back to schedule a fill once they complete install. I have been without gas to cook since January 1, 2025. Not happy Amerigas! Recommend using anyone other than Amerigas.

We converted to natural gas and no longer have a need for the propane tank in our backyard. I called to schedule a pickup and there was such a language barrier that the scheduling was impossible despite my ability to be patient. Also, I believe there is some sort of "game" they play around picking up the tanks. I was on hold for 20 minutes after choosing the promp for "tank pickup". So I decided to use my work phone to dial in and chose "new customer" prompt. I immediately was connected to a person. My other phone was still on hold for a "tank pickup" person at the conclusion of the call. At that point it was 30 minutes.

As many others have mentioned customer service is absolutely the bottom of the barrel. Calling the local number for information gets you an answer in China or some other place to a representative that barely speaks English on their good day. I got fed up with their nonsense and after several years I had the tank picked up. This was a hand cart size tank and yes as mentioned by others they charged me over 400 dollars for the simple pick up. I caution anyone considering this company do your homework. They should be called "RIP OFF". If they were the last propane company on earth I would just use wood.

This company ain't nothing but a bunch of crooks. They have foreign answering systems where you can't talk with anyone to voice a complaint. When you turn equipment in they come up with a bunch of predatory charges that are more expensive than the equipment you turned in.

Extremely poor service. Extremely difficult to work with customer service. I'm looking for another company. I have never experienced anything like this level of poor service and disregard for the clients.

AmeriGas should be ashamed of themselves. We were using two of their small propane tanks for over 15 years. We decided not to use propane any longer and they charged us $420 just to pick the tanks up. I couldn't have made the transaction any easier. I had both tanks disconnected and sitting in the driveway when the technician arrived. He was here for less than 10 minutes and they still charged us $420. Quite steep! Beware of AmeriGas.

The Amerigas saga continues a year later and they won’t provide phone transcripts. To recap: 1. Had my tank filled 4/2024 and was put on auto delivery so my tank would never again be empty. 2. 9/2024 auto delivery came (as expected) = happy customer. 3. 2/13/2025 Empty tank. Set up urgent delivery with a charge of 300.00 (to be invoiced) even though I was on auto delivery and this shouldn’t have happened. 4. Confirmed delivers 2/14-2/15/25 (see screenshot) - no delivery the 14, 15, 16, or 17th. 5. Contacted Amerigas to be told the driver was on the way m. Agent also removed the 300 fee due to the issues. 6. After hours of no delivery, recontacted Amerigas to be told no driver was on way and I needed to pay 300.00 and that’s why no one had delivered. After logging in, there’s NO request for 300 plus the agent had removed it.

Worst company I have ever dealt with. They don't even tell you a window of when they will deliver gas. They expect you to sit around all day and wait for this ignorant. Worse customer service ever.... ever. When my tank rental is over I'm getting the hell away from these guys. Terrible. Don't use them. Serious.

Worst company I have ever dealt with. They add fraudulent charges to your bill and refuse to take them off unless there is legal action. They also lie about tank %. Customer service is rude and unwilling to help.

The natural gas mergers in North Georgia have been VERY detrimental to Amerigas Customer Service. Before the family-owned businesses were gobbled up by Amerigas, and even before Amerigas got too big, Customer Service was a BIG DEAL. Not so more. You cannot get past the non-English speaking people in the call centers. I spoke with people in Chicago, New Jersey, and overseas - in the SAME DAY! There is no way to reach the Local Blairsville GA office. I even went by the old office which is mostly closed and a big sign on door, saying "Not Open to Public, Call the 800 number" which leads to an hour of wasted time. I even mailed 2 hardcopy letters disputing my charges and both were completely ignored. I finally paid the bill and late fees today to avoid more late fees. Ignoring your customers IS NOT good customer service. It will only take me a few seconds next time I even think about doing business with this monopoly again.

I was a customer of Efrid Gas for decades until they were purchased by Amerigas. At first, there was not much of a difference, but things quickly changed. Amerigas continually charged nearly $1.00 more per gallon than the retail price of propane in North Carolina. At first they would recalculate the bill, then they went to a call center out of the country to handle all calls. The call center attendants are sometimes difficult to understand and provide absolutely no assistance. They only knew what the invoice said and there was no deviation. Repeatedly I asked for a way to contact my local Amerigas office and they would not provide any phone or email. Filling out the contact form on their website was a waste of time because I never received a response. I would suggest you find any other company for your propane needs.

This is, without a doubt, the worst customer service I’ve ever experienced. I had a gas leak, and my propane tank was red-tagged—a clear safety hazard. Despite this, the gas was left on. When I called, an employee finally came out to turn it off and casually mentioned they only have two technicians for the entire Bay Area. That alone is unacceptable. I’ve since spoken with at least 10 different customer service reps trying to schedule a repair. Some claimed a technician was on the way, so I canceled all my plans and waited—only to find out there was no record of the appointment. I still don’t know if I have an upcoming appointment or not. One operator said it was canceled, another said it’s still scheduled. No one seems to know.

In February, we woke up to an extremely cold house, (overnight temps in 20s). The Heating system was trying to come on, but couldn't. We check on the propane tank and it was at 5%. On Dec. 31, it still had 20% and we bought another 100 gallons. In 5 weeks, it had all leaked out. That amount of propane usually lasts us 8-10 months. We scheduled an emergency delivery only to find out that it would cost us $300 and $200 for emergency response, mandatory tank leak check and $1600 for a mandatory fill of a 500 gallon tank @ over $4 a gallon and a 7 day lead time... so, there was no emergency on their side, but we were still required to pay for emergency service.

Not sure how they can even be in business. After realizing I was paying double for their propane I switched to another company. Asked them to cancel my account and pick up tank. Other company disconnected there tank and regulator so all they had to do was pick up tank. Tank had 5% or less fuel. Said 1% so was empty when they picked up. They wanted to charge a $119 charge on top of the 299.99 pick up fee. Which I was able to dispute after a painfully long phone call with they where able to cover by adding a rental fee. Took them 4 months to to pick up there tank. OK I will stop for this is getting to long. I'm happy I don't have to deal with them anymore. 🙂 One more thing is couldn't talk to anyone local.

This company is a pain to deal with. I had them for 5 years and there service just get worst and worst to the point I left. They over change by about $2 a gallon. I was on auto fill and they let my tanks run out multiple times then try and charge me extra for an emergency fill. I have been fighting with this company for 5 months after I change companies to close out the account and pick up there tanks. They are trying to charge me for tank rental and late fee on there after I closed the account. There email and phones service are junk the only way I can get ahold of the of someone is calling billing department and being but on hold for 20 mins.

I consider AmeriGas as fraudulent company. This assessment only partially reflects on the customer service agent. AmeriGas by mistake delivered 30 gallons of propane. I am on pre-buy plan and was due for renewal in May. In March working with an agent, I ensured all the remainder money is used for the delivery so that I can start clean in May. Without explaining that they wrongly delivered propane I did not order for, they charged for it at a very high rate (higher than what was agreed upon in pre-buy agreement and kept sending reminders that I pay). I should not be paying anything for their mistake. It is a multibillion-dollar company that can afford to lose 30 gallons of propane. Additionally, even when I have 70% of tank they scheduled delivery, that is unnecessary.

I give this company a -0. The delivery driver was horrible. I was delivered a 100 gallons in my 500 gallon tank when I we requested to fill. Then I smelt gas when I was working in the yard. Then I go into my house and my gas is no longer working. No hot water, no stove etc.. So on my third call to them (the customer service ladies were very respectful) but they can’t tell me when the tech's coming out. So I’m still waiting for a call and they skimped on my gas. Horrible company.

If I could give a 0 star I would. I was a customer for many years. In Sept. 2024, I canceled my service. The tank was picked up in Sept, after I called 2 more times. Over 5 months later in March 2025, I get a final bill. $589.27. $327.74 for tank pickup. $131.09 for dispatch and $130.44 for tank rental fee 12/10/2014 - 11/30/25. I did not have their tank after 09/09/2024. And I was paid up on rental through 11/30/2024. I filled out the online form to complain about the rental fee which was wrong. The form says they will get back in 3 business days. Never heard back, I called, forever on hold. Finally got customer service. I explained about the mistake. I could hardly understand the person on the other end. She said pay 1/2 the bill till it gets straightened out. I paid $350.00. I never heard back. 7 days later, a $36.00 late fee was added. This company needs to be avoided by everyone. Scammers.

I have had a credit balance for over a year. I finally emptied my tank and cancelled my service. They are telling me 4-6 weeks to pick up my tank and 30 days for my $400 refund. This is ridiculous. If I owed them money, they would be charging me late fees and interest. Techs don't show up on scheduled appointments yet I get service charges.

I don't want to bad mouth a company but I recently terminated my contract with AmeriGas and had the pleasure of working with their customer support (overseas) to address pickup and reimbursement of funds associated with my account. Four weeks after canceling my contact they have yet to pick up the tank and credit my account.

They suck. They lock you in with high prices and terms that cost you for them to pick up their own equipment when you cancel. STAY AWAY!! Customer service is terrible, nobody can speak English. Took me 5 phone calls and around 2 hours of my time to go over the same information.

I received a bill for tank rental in the amount of 172.71. I contacted Customer Service to request this fee be removed from my account. I was told this could not be done, To avoid this fee I was required to purchase 240 gallons per year. I only have a 125 gal tank and it is hooked only to gas fireplace logs. It is impossible for me to get or use 240 gals per year. I am requesting this fee be removed. It is unreasonable to expect me to use their minimum.

They are absolute scammers. They tack on all sorts of "truck fees" and other fees. We were told it would be $300 for them to pick up their tank and just got a bill for almost double that because of extra fees they added. Also, it is no longer possible to speak to a representative from America.

Just go with another company. We have had nothing but problems over the past 10 years with AmeriGas, from running out of gas, terrible customer service and being held hostage because they own our underground tank and won’t remove it so we can go somewhere else. Now they have a transponder on the tank and we ran out of gas 10 days ago and we are still waiting to get it filled. No local number to call so I am literally getting myself in the car and driving down there. I am worse than livid. Don’t use them and always buy your own tank so you are in charge of who you use.

This company is the absolute worst!! They say if you fill up your tanks, they won't charge rental on their tanks. Yet they charge it on bill. They take forever to get the tanks and then charge rent. Their billing charges are ridiculous!! The charges are completely unfair!! When you call them to set up a payment plan, they pass the phone for two hours and hang up on you!!

AmeriGas has incompetent technicians and I believe unethical business practices. We became new customers, when the first technician came to do a check he put down that he was unable to perform the check because he could not find my home. He was sitting in my driveway and didn’t get out of his truck yet we were charged $199. When I went outside he said the line failed and had to be re-inspected. I said, "You didn’t get out your truck and haven’t checked the line." Then he put a lock on the propane tank. We had to have another inspection days later, another $199 and he said it passed and propane would be delivered the next day.

I am having the same issues as everyone else. Reported a leak, they came out to fill up my propane and said I didn't have one. 30 days later, all my propane leaked out. I had my Hvac come and fix the leak. I called to report it, and they said it was their policy and procedure to send out an inspector...guess what? I quickly got an email with a $500 bill. I've been disputing it since, and I'm still trying to get a resolution. In the meantime, I am almost out of propane, and I'm afraid to get a 'fill-up'

I lived in an apartment serviced by Amerigas from July 2020 to August 2022, when I moved. At the time of my move in 2022, I called Amerigas and told them about my move, as well as my new address, and they assured me that they would set up my new address for service. When I got my first bill in the new apartment later in 2022, I called to ask about my old address still showing on my account. They assured me that the address just hadn't been updated on my account and that they would be sure to update it with my correct, current address.

I brought my house in 21. The previous owners had already had AmeriGas.. First I had death in my family, second year a divorce, with that being said I’ve accepted a lot from this company… Their tanks are not reading the gas amount so I never know how much I have. When I called I’m told the same amount.. I called 2 weeks ago. Made the payment. I was out of gas and I was told I would have a delivery by April 14. Now it’s been 2 weeks and today I’m told to wait until April 26 and keep in mind I have 3 kids and no hot water. No one should have to be in this situation. I really hope no one else is dealing with this you.

In 2023, my father passed away after being a loyal AmeriGas customer for over 20 years. Following his passing, I requested that the account be closed and the billing address on his account be changed to mine to ensure I wouldn't miss any future correspondence. In October 2024, we sold his property. At the recommendation of our realtor, we had his 120-gallon propane tank partially filled in February 2024. We received 92 gallons, which were fully paid for at that time.

Absolutely horrendous service! I would give them 0 stars if I could. This past winter, they changed their monitoring system on our tank, which was the most pathetic installation you can even imagine (literally TAPED on the tank), so it didn't work. In the middle of winter, when it was 19 degrees and below, we ran out of gas (although we were on auto refill). We had to wait THREE DAYS for them to come refill it. Our house got down to 40 degrees inside!!! My wife then spent THREE MORE DAYS on the phone with them trying to get them to cover at least part of the gas it took over the next 3 days just to get our house back up to normal temp. Luckily, our heat system wasn't broken from running dry.

Holy cow, I don't think I've ever seen a company with a lower customer review score!!! Pitiful for a company that boasts about the commitment to excellent customer service. Terrible company DON'T USE!!! I ordered gas online and was given a 3 day delivery window. After those 3 days came and past with no gas, I made a phone call. They said they had no record of that order and wanted to charge $300 for an emergency delivery. I've been a customer of theirs for over 15 years. Think that might count for something. As a home builder, I have recommended many customers to them. I will be using a new company and will never recommend them ever again!!! They need to remove the Ameri part from the name. They don't deserve to use part of the name of the country I live in and love. I'm sure they will lose way more than $300. If you read this, don't use this company ever!!! They won't get another dime from me!!!

I wish there was a zero, this company is dreadful. You cannot speak to anyone other than some poor girl in India who continually apologises, but has no power. I will NEVER use this company again. Fortunately I own my tank and can shop elsewhere. Buhbye Amerigas!

Worst outsourced customer service ever!!! No manager or supervisor available at all. Terrible communication from AmeriGas. I would never use this company if I could start over. I do not like Amerigas at all.

Run like the plague from this company! Do not be fooled by their name, you will NEVER speak to someone in America. I have been on an empty tank for close to 3 months because there is a "note for repair" on my RENTED tank. When I call to get answers, no one knows what said repair is. Twice a mechanic has showed up and called ME to ask what is wrong with the tank..... No longer worth the headache. I will be taking my business elsewhere.

Initially, they will give you a good price to rope you in then after the first few months, the price will be 3.27 per gallon or higher and they charge you several unknown fees. Customer service is outsourced and barely speaks English, they never deliver on time then when you run out of gas, they charge you fees. I ordered 100 gallons of gas which only filled to 29% and ended up with an 827$ bill due to fees!!! DO NOT use them.

Called for propane, was hung up on twice before I was sent to the correct department. I was then told they’d do a utility credit check, I knew that would be ok. Then I was denied credit by them. I said how do you determine that they said by experience. Well if you’re not doing a credit check then why do you use experience? Then they told me that my propane tank is rented, which I found out later it’s not. They told me it’d cost me $325 to fill my tank that day. I had another of my roommates call and they told him, it’d cost $237 for them to come fill it. How is it different 2 minutes later? They are shady. I went with a local company and my credit was approved plus it cost me $100 less even with a new tank installed.

I was a few days late on my bill and I have been with them for years. I scheduled my payment and they in turn took out my payment and an additional $1700 dollars that I did not authorize. They told me because I was late, they could take what I owed them out. I was on the budget plan so my payments would be equal amounts. The first customer service rep was terrible that I spoke to. The second one was very apologetic but would only refund me by check, the now credit balance I had with them which still meant I was over a thousand dollars in the hole. Terrible policies!! So no late fee, they just take the balance of what you owed them. The whole point of the budget plan is to span the payment out so by the end of your contract time, you are even. Nope. They took it all!!!

They entered my property when I was not at home, then proceed to charge me almost $500.00 to check my tank . My cameras caught the tech here for 2 minutes then he stated did an "emergency check" for 30 minutes. After multiple calls and discussions, they would not remedy this situation. This is not the first issue I've had with Amerigas, unfortunately when I contacted a local company for my initial installation and service I was not aware it was Amerigas or I would never have continued with them. Be aware, they are not a company to do business with!!!

I’ve now ran out of propane twice during the winter because of how much they care for their customers, I made the order 3 weeks in advance and have been out of gas for over a month in a trailer freezing. They have delivered gas numerous times to me but now it’s a big deal because my propane tanks are too close to my water line so they won’t give me propane, a service technician came out and told me it’s okay and to put a bucket over my water line that leads outside of my trailer. Now the first words that came out of this service technician is “I’m sorry but the guy who delivers propane hates everything and wants to make it hard on everyone.”

Amerigas LP, sent me a bill for propane tank pickup in the amount of ($445.18) today - 4/4/25. I was not alerted there would be a charge for picking up a leased tank when closing the account on 12/23/24. Amerigas left the tanks sit on my property for 3 months and two days and finally picked them up on 3/25/25 after multiple phone calls over 3 months for them to come get the two tanks. During the phone calls I alerted the representatives that I was going to charge a storage rental fee if they did not come get them promptly!

They will not fix the tank that has a bad gauge and keep coming out to fill the tank every week even though it's already full. Not sure how this company stays in business. And they just replaced the tank last year.

I had one question about getting a propane tank put in our new addition and the receptionist couldn't get off the phone quick enough. What a joke! I wanted to know the process for getting a review of my property, refilling and installation. She tried to hang up several times, stating that she can't give me any answers until I was 4 weeks away. I just needed perspective, I am a novice at gas, size, cost range, refill cost, who installs, etc. I have only assumptions and the only answer I have right now is the AmeriGas will not have my families business. Sorry to have to say anything, but you lost a customer today and I was a slam dunk.

I had an automatic delivery with them. It was a 500-gallon tank with an electronic monitor so the delivery people could see how much propane was left in the tank. Usually, when the propane was below 30%, they would deliver about 200 or 300 gallons. In Jan of 2025, they delivered 4 times, 270, 57.6, 37.5, 6.3 gallons, respectively. For each delivery, they charged a fixed $14.99 hazard material fee and $7.99 fuel recovery fee. I believed that the latter three deliveries were unnecessary and requested a refund for the fees. But my request was declined by the representative, a lady with an ** accent.

This has to be the absolute worst company to deal with. They charge triple for propane than other companies. You can never get in touch with them unless you are on hold for 2 plus hours. They are a major rip off. We canceled our service with them and we're still charged over $400 for them to pick up the tank. Never ever do business with them. Lesson learned! The only reason I gave a star is because you have to in order to submit this review.

If I could give **zero stars**, I would. AmeriGas has been an absolute nightmare to deal with. They locked the propane tank behind my house — which they **filled to 70%** — and now **refuse to remove it**, preventing me from switching to another provider or even getting heat to my home in Munds Park. This has been going on for **over two months**, with **15+ phone calls, multiple emails, and more than six hours on the phone**. I’ve been transferred around repeatedly, mostly to people who can’t answer basic questions or resolve anything.

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they were attempting to contact the local office manager.

The absolute WORST company. Incompetent across the board. Impossible to speak with anyone that's not outsourced out of the U.S. Dishonest, inflated pricing, and left me with a in ground tank that had a leak for several months without repair. Sent me a bill for the repair. Been a customer with them for 10+ years..not anymore.

We have been with Amerigas for some time. Regretfully. We tried to cancel service with them (I didn't TRY. I did yet they brought us propane after I canceled). THE DAY the new propane company was delivering they suddenly decided to bring us propane after being without for over a month during an arctic freeze. Luckily we had firewood. So because of their delivery my husband didn't want to be combative and allowed them to leave the tank and continue service. Regretfully. So fast forward to a year later. They add something to our tank. Then we continue service as usual. Winter hits. They deliver 300 gallons December, then January, then February. We get a bill for 2500 dollars and being told we were off the monthly payments and I'm getting an email about collections.

I was with the previous company 25 years before Amerigas took over. Never had a problem. We have had instances of getting our deliveries dropped due to bad weather, even with already scheduled delivery dates. That is fine. I called Amerigas on Feb 12 to tell them I want to end our business with them and they can come and get their tank. I talked to a woman from India and a man from Africa before I could get any response.

Absolutely horrible service... We ordered a fuel delivery because our tank was almost empty... We were not home when they arrived for delivery so they locked out our tank and didn't deliver the fuel stating "Customer must be home" Why? You're filling the tank... that's your job. I don't need to be there to hold your hand. You don't enter the residence to check for leaks... Just do your job. They left us without fuel for another 3 days because it was a weekend and this was during a blizzard... then charged an emergency fee to unlock it of $300. They are SCAMMING people. Their customer service dept. is based in Kenya now. Goodbye local convenience. Representative stated they would remove the extra delivery fee of $300. They didn't.

After AmeriGas allowed my propane to run out (was on automatic delivery), they delivered propane at a rate 35% higher than other companies in my area. I looked at my bills and realized they kept raising the price each delivery regardless of the market. I then switched companies and had their tanks put on the side of my driveway. I thought I was done and would have to pay the $149 pickup charge. But NO! After calling them to close my account which took literally hours to get to the right person, they charged me close to $500 for the pickup! This even after I verbally verified my charge should be $149!

The worst, absolutely DO NOT USE Amerigas. Sent me a quote for filing my tank, said the safety check is waived since I'm a new customer. TWO weeks later, they finally come and fill it. Get the bill, charged me 199.50 and 99.99 for a safety check! After two phone calls of over 40 min each, countless emails and chat conversations just to send them THEIR OWN EMAILED QUOTE, they finally credit me the overcharge. I've never seen a company work harder to lose a potential customer before. I own my tank so I can go anywhere I want for gas, it for SURE will never be Amerigas again.... What a joke, read the other reviews about them, insane they're still in business at all.

Run Forest, run!!! Despicable company. I was a long time customer of over 20 years. I finally left as they were charging $4.60 a gallon while everyone else was at $2.60 a gallon. Horrible experience with agent when you call. Outsourced outside USA. They don't care. No skin in the game. Switched to a local company. Still waiting for Amerigas to come pick up their propane tank. It's rusting away sitting in my front yard. I'm sure the neighbors love seeing it as much as I do when they drive by.

Worst customer service ever! Prices are outrageous! Way more than other companies for both the gas and tech service. Stay away from this company! Tried calling many times over many days and never got resolved! Tried switching companies and were told it would be over $400 to pick up the tank. Highway robbery!! Condescending attitude of the people who did answer the phone!

STAY AWAY! Amerigas is the absolute worst and most unreliable company I have ever dealt with! If you live somewhere that you rely on propane to heat your home please don't use this company. They will let you run out in the dead of winter, even if you're on their autofill program. Getting billing discrepancies handled is a nightmare! Their customer service is handled outside of the United States with a huge language barrier if you speak English! Don't fall for their reasonable up front rates. There are many hidden fees that brings their service to a much higher price than any other propane supplier in my area! IF YOU OR ANYONE YOU KNOW IS CONSIDERING USING AMERIGAS RUN AWAY!

Terrible customer service. Excessive tank rental fees. Constantly having to call customer service for billing mistakes and hard to understand foreign speaking representatives. They couldn't get the tank to delivery spot so I had to use my tractor to set tank in place for them.

I wish there was a way to select a negative star - but I'll stick with the best option and go with 1. This company has consistently demonstrated poor communication and service, along with employees who don't want to do what they get paid for. My expected deliveries continue to get pushed back with no urgency leaving me to go below the desired percentage so now that have to perform a leak test and get more money from you.. Good luck trying to speak to a representative to solve your issue as they all are taught to say the same thing and leave you hanging.

They lie about price and about being locked in at a certain rate. They have horrible customer service. Their Website don’t work right half the time and they will try to overcharge you every chance they get.

Stay away from this company! It is a crime what they are doing to their customers. Nickel-and-diming their customers for everything for example charging $9.99, a Will Call fee for calling them for a service! Please give your business to a local company if you can, help your community not these greedy bastards!!

In November 2024 I smelled gas so I called AmeriGas. I was connected to someone about 50 miles away. He said it would take him an hour to get to my house. This is fine and when he arrived, thankfully he did not find any gas leak. My complaint is that Amerigas charged me $430.34 for this episode. I have called to complain about this charge three times. Each time I am told that my request for a credit has been "elevated". But they do not know who this has been elevated to, how long it will take for me to hear back. It is now 2 months and I still do not have any response from Amerigas. Worse yet, there is no way to contact Amerigas or to complain other than to call customer service. This seems very unfair and I feel like I have been disregarded. I would like a credit to my account. Isn't there supposed to be accountability from a utility company?

Unfortunately, my tank had run low to 5%. I recognize that is my fault. When I called Amerigas for a fill up they told me the delivery window was going to be 7 - 10 days. I asked if it was possible to get a delivery any sooner. Their customer service people were of zero help except to say if I wanted an emergency delivery, I would have to pay an additional $300. I have been a customer for 15 years and have given them over $20,000 worth of business. I could NOT believe how I was treated as a long-term customer. UNACCEPTABLE!! I called a local fuel company they came out the next day filled my fuel tank, performed a leak test, and were $0.01 less per gallon. Please buy from the small local business. At least they care about their customers. I will NEVER buy from them again.

AmeriGas is by far the worst propane company I have ever had to deal with. The tank rental fees started out not too bad but then they kept upping the fees to the point that they are way higher than anyone in our area and their propane is more expensive too! When it comes to getting rid of their service it's going to cost you a fat chunk of change and a good amount of time. Every number you call plan on being on hold for at least an hour (that's the longest we waited and still no one answered). We were finally able to get a human response via online chat with Vijaypal & the other one was Mascafara. Good thing it was via text and not a phone cal. This is the response to our request to cancel their terrible service:

AmeriGas lets customers run out of propane even if you are on automatic delivery and have the gadget that sends them signals on usage. If you call and escalate and warn them you are running out, Expect to be on phone for hour and half or more. Even If you are elderly with healthy issues with below freezing temperatures, Amerigas does not care about their customers. Amerigas does not offer weekend support or deliveries and will leave "no fuel" customers stranded for days without heat or deliveries. Note: long time 20 yrs plus good standing elderly customer with zero balance with prompt payment 20+ history left stranded with no heat for days after escalating with warnings.

How is it that someone owes $1,000 and you ridiculous people want your customers to pay 850 a month. Your company needs to be ashamed of itself especially with the economy in the state that it is in, this company must be managed by a bunch of corrupt managers, would give 0 stars but not a option.

I ordered propane when I had 33% remaining in the tank. They came late, and I ran out of propane. Then they charged me $600 to inspect it because I ran out of propane. They say on their website that they will deliver within 10 days. They delivered in 12 days and made me pay for their mistake.

The worst company to deal with. The call center is in Africa. They left us with no gas so no heat, hot water, cooking, etc. They don't care. I have been on the phone for hours and days. They say they are escalating, and they don't. They said they had to do a tank inspection before they could fill the tank but never told us. Just decided not to fill the tank in the winter! Then they said they came out and did the inspection. Charged us $300 but I can tell from my ring doorbell they did not come on our property. They now say they can fill the tank in another two weeks now that the inspection is done. What a scam. We have suffered and will now be moving companies.

Absolutely do not use this company for propane. Over the past two years, they have failed to deliver propane in a timely fashion on three separate occasions; leaving my family without hot water, heat, the ability to dry clothes, or to cook meals. Amerigas does not care about their customers and does not care if you have been on time with payment for almost 20 years. They make ridiculous excuses for why they are unable to deliver and their customer service is abysmal at best. Any calls to the company are routed to an overseas call center.

Stay away from this company. I have spent almost 4 weeks trying to return a propane tank that I have rented for years. I have gotten 1 excuse after another of why they are missing my pickup date that they told me to have a trailer moved for so that they have access. Ruth the service coordinator is horrible to say the least and lied to me about scheduling one pickup time frame and made it for another day instead without telling me. That new date was missed as well. To make matters worse, they have charged me more rent due to their negligence of not picking it up. I will have to go fight with billing again to make them remove this one too. I am at the point of just hiring someone else to get it and go drop it off in their service yard and sending the bill to them. At all costs, AVOID AMERIGAS! Ruth sucks and is a liar!

“0” rating. Was with AmeriGas for 8 years. Requested a tank fill paid $430 upfront. They told me I needed a new tank. AmeriGas called wouldn’t service a 1 appliance account, took the tank and charged me $450 to take the tank out. Tried to get money back through customer service line, spent over 2 hours on hold with a foreign call service was told I was out of luck…. Do not use this company under any circumstances.

In the Southport, NC area. Can't even give them one star but had to. Never had problems before (Jul 2024), but I got billed for a "delivery" (Dec 2024) which I scheduled online that never got to us. Spoke to an authorized agent regarding the issue and all they did was reschedule a delivery. That one got delivered and I paid for it, but they never addressed the non-delivery issue - just keep getting bills and late fee notices. Been on the phone several times for over 40 minutes. Speaking to agents (most assuredly overseas - hard to understand) just gets you the runaround with no promised action taking place. They have plenty of process and hoops for the customer to jump through, but no authority or follow-up resolution ability.

In the past I use to be able to call the local area office and get the best service. Now, I can’t even begin to say how hard it is to speak to a service rep in the US! If you are upset about the price of your propane…. they don’t give a crap!! As customer of 17 years with them, I am now treated like dirt! Horrible company. Canceling!

I’m 65 and this is the worst company I’ve dealt with in my entire life. Highest price around and poorest customer service. Called over six months ago to discontinue service and have tank picked up. Tank is still in my yard and I got billed for tank rental. Friend has had the same experience. Tank has been in her yard for over a year. Go elsewhere. These guys are incompetent crooks.

AVOID THIS COMPANY AT ALL COSTS – Dishonest, Unreachable, and Exploitative Fees. If I could give zero stars, I would. This company is an absolute nightmare to deal with. You can never reach the local office—they are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back.

-Truck arrives on 2/25 and the driver tells us (angrily, in fact) that he won't/can't fill the tank because of the FG logo. He seemed really frustrated and I'm not going to argue like that, so I told him I'd call in and figure out what's going on.

I have been waiting since Feb 17 of 2025 for propane refill. I have my wife, an infant just now 2 months old and a 6 year old. We used Amerigas for heat. Well we went without during the winter storm while temperatures dropped to 17 degrees at night. I have been receiving messages that someone would come each day, no one comes. I contact them and all I get is the run around. I sat on hold for over an hour my first call then called back. The two photos posted with this review are from the second call. Was told someone 18 or older had to be there so everyday since the 17th my wife has been stuck in the house waiting for a delivery. Now they say I'm to expect a delivery the 27th or 28th of Feb 2025. I recommend calling a different company. AMERIGAS IS NOT THE ONE YOU WANT! Oh and custumer service only gets a call company in some other country and no one can help.

You have nothing to give a good review on started this procedure of getting the tank filled since December. I’m sitting at 11%. I started at 30. Don’t do it if you have an option to go somewhere else. Definitely do not use AmeriGas. When I call it takes hours. I speak to people that don’t understand English. They refuse to put somebody with English on the phone. It’s a joke.

Scammy fees. Terrible service. Ended up on the phone with customer service in...Africa. Couldn't hardly understand him. Trying to charge outlandish fees. Won't pick up the tank. Been over a month now... Chatted today... They didn't even have record of our conversation... Awful company as so many others have stated. Awful!

They charge erroneous charges that are not in your contract with them when you leave. I have been trying for months to get this resolved. They utilize overseas assistance that never gets resolved. They have now placed my account with collections and I have consistent proof of their chat box telling me that they are working on it.

I requested an estimate to purchase an above ground propane tank for a swimming pool. I was never informed up front that there would be a service charge for this estimate (or that AmeriGas does not sell above ground tanks). The employee that came to the house on 02/14/25 told me that AmeriGas only sells in ground tanks and that other companies were less expensive. He never took any measurements or walked around the property. On 02/22/25 I received a bill for $357.92 for a site survey. I called to dispute the bill and spoke to Lana (in Kenya) and later a manager named Sam (in Philippines). Sam told me I would have to provide proof that the survey was not done or pay the bill.

AmeriGas gets a 2, as the agents are professional and try to help. We have scheduled twice to have our tank inspected, they cannot find it in the system, so we scheduled a third appointment. This took 1 hour on chat, unacceptable.

Worst company I have ever dealt with, I call. They put you on hold for hours, then you get someone that you can’t understand, plus they tell me they are delivering on a day and don’t show up for at least a week later. They let my tanks run dry and tell me I have a leak then try to come look at the tanks and charge me 250 dollars when there is no leak. They are corrupt and never fill my tanks to what I pay for.

Unfortunately we've had the displeasure of having this company service or not service our account for many years. It has been a constant struggle with billing as well as any regular filling of our tank. One winter we actually had to call for emergency service as they let our tank run dry. That was due to a faulty valve which is supposed to be maintained by the company since we rent the equipment. Yesterday I received an email telling me I was going to get my tank filled today. I have never received an email previously letting me know ahead of time about a fill up. Well no need to send me an email about a fill up if you're not going to show up. Just another ineffectual communication from this company that should be put out of business

Got an email stating we were receiving a delivery and we needed to be home for said delivery. Stayed home all day waiting. 6:30 pm call customer service (who is in another country and about as helpful as a dirty wet mop) because no one has arrived to deliver yet. Can barely understand customer service representative. Finally get transferred to a manager and she looks at the account and states our delivery won't be there today and will be in a range of 7 days. So why did we get an email stating delivery today and who sits and waits at home for a week on these people? Horrible customer service. What a joke of a company!!!! If you don't have to use this company I highly suggest you find another option.

I wish I could leave 0 stars... this company is the worst ever. 0 customer service 0 priority when delivering, 0 accountability, 0 care or concern for customers and their families. Exorbitant pricing and refused pick up when attempting to switch carriers.

I've been trying now to get my tank serviced with gas already paid for now going on 2 months. The first attempt of delivery the person showed around 5 PM for a couple of seconds and drove off. I call Customer service to find out that my tank was not filled and found out it was red tagged by the delivery person for something the agent had no idea of what it was and claimed safety. This tank is/was installed by AmeriGas over 3 years ago. Now there's an issue. I pay rent on this tank and Amerigas does not maintain it properly. What is up with this? The customer service agent (out of country) set up a delivery date in 3 days. When this didn't happen I called again, to find out that they did not set up appointments and still could not tell me what the issue was. All I received was apologies and misinformation.

If anyone in earshot of me uses AmeriGas for your propane, do yourself a favor and move to a local company as soon as you can. I'm never the one to bash a company no matter how peed I am. I'm that person that can get terrible service at a restaurant and still leave a large tip. But let me tell ya, I've never had as bad of an experience with any company as I've had with Amerigas. They're completely incompetent bordering on thievery. Look them up and you'll see that they're involved in lawsuits for price fixing among other things.

I have been a customer of Amerigas for over 12 years. I have a tank for my fireplace and the annual rental fee has continued to go up. On top of that, they charge much higher than the going rate for other companies for the propane refill. A few days ago I decided I would buy a tank instead of replacing it and got a good price from a local competitor. And then I thought I would check with Amerigas about purchasing the tank I already rent. Well, after 4 different calls and an online chat totaling over 3 hours, I still have no resolution. I was given 3 vastly different prices for the same tank, the last being nearly double the first price and was also told they currently are not selling tanks. The reps are difficult to understand and it takes forever to get through to someone. It is incomprehensible to me that a company has such poor customer service. I would strongly recommend staying away from them at all costs.

Most corrupt and unethical company I've ever dealt with. Customer service is horrendous (have waited on hold for 6+ hours between 2 calls) and each person just transfers you to the next. I'm on autofill and was charged DOUBLE the market rate ($3.92/gal vs $1.89 - $2.04 for all other companies that service me) for my last fill and after talking to several people, was basically just told to cancel my service if I didn't like it. I thought I was being punk'd and there would be a "Just kidding!" after being told that. Said I.

We are on auto delivery with this company in Maryland. They notified us that we were going to have a propane delivery on 2/10. Nobody showed. We have been following up with them daily only to be told that our propane delivery was rescheduled for the next day. Fast forward to 2/18 and I call them at 8 a.m. to tell them that my tank is down to 2% and that we will be out of propane by the end of day which means no heat and a low that night of 16 degrees. I was told FIVE times by FIVE different people, including a supervisor, that they would here that day to deliver. Nobody showed.

I went online and signed up for a QUOTE, they never showed up. After I went with another company, they called and said, we are here at your residence. I told them I had already chosen a company. I received a $214 bill, called numerous times and told them i didn't owe them a dime. I was turned over to collections AFTER I was told "we will credit this off". These people are crooks!!!!

I will start by saying I will be canceling my contract with Amerigas as soon as they fill my tank. I have been without propane for 4 days... no heat, hot water, fireplace. I am on their autofill program so I don't check my tank level regularly...came home Friday to empty tank. I checked the website and sure enough they estimate I've got 0% left in my tank ... so at least their estimate was correct! They had a "system issue" which caused them to miss refilling my tank. I have spoken to their customer support team 5x over the four days and have been escalated to a "supervisor" 3 times ... each time I was assured my delivery was set to urgent and would be delivered w/in 24 hours.

When I built my house 18 years ago, I was told natural gas was not an option. I went to a local gas co., and long story short ended up with Amerigas. After years of escalating propane prices and increased tank rental fees, I finally switched to natural gas. Trying to call Amerigas and speak with an agent is quite impossible (hold times exceed an hour... I never got through) so I finally tried a chat. That also took over 20 minutes. Now I am on the hook for the remainder of my tank rental fee ($180) + pick up fee (> $200) + a dispatch fee? ($155). In short, ending service with a company that has made over $30,000 from my account alone is gonna cost me over $500. This is near 1/4 of my disability. Customer service is non existent. I'll probably have to have part of my fence removed and restored as well. I wish I had known that natural gas was here all along.

I have been waiting for three weeks for them to come service my propane system. I am not getting any pressure from the tank so my heaters and stove do not work. I have made multiple phone calls to their customer service department, which is not in the US, and can not get any results. They scheduled an appointment through email and then did not show up but sent an email saying the service call was done. I just got off the phone again and am told it will be another 11 days before the would be able to come to the house. They have the worse customer service/repair that I have ever seen. I will be looking to change after 19 years of service with them.

This is by far the worst company I have ever dealt with. Built my home in 1995 and contracted with heritage propane that was bought out by AmeriGas. Over that number of years contract amendments were sent to me. No one ever reads that stuff. For the last three years, my gauge has been broken on my tank (underground tank). They keep sending me a bill for tank rental that I’m not going to pay for a faulty tank that I can’t see how much gas is in there. They won’t fix the gauge when there is gas in the tank so for the third time in three years, I have run out of gas empty called them a week ago elevated from standard representative to supervisor he promised he would take care of me that was seven days ago. Can’t cook and can’t dry any clothes. Terrible customer service they could care less about you run from them.

This has been the absolute worst experience. I called the morning of 2/4 - to be told I would get a delivery between 2/11 and 2/14. Then I was text and called saying it would be 2/11 and 2/12. Then they decided to come on 2/13 the only day it snowed this week. Now on 2/14 no delivery and they are saying 7-10 days. I have spent over 2 hrs this week calling for clarity on this matter. I need a Supervisor to call me. Please advise.

Fraudulent billing practices and terrible customer service. Charged $179 to have some moron read my meter when I asked them to check for any leaks. The reason my meter needed to be read was that my bill TRIPLED in ONE MONTH from $110 to $316. Grifters.

I'd take the star away, but it won't let me post this without it. I was an AmeriGas Propane customer for 11 years. Their prices seemed reasonable and the service was always acceptable. When they started monitoring tank levels I was thrilled and signed up for Keep Full immediately. Yesterday my heater started acting up. I ask Alexa to set the temp to 74 on My Ecobee and she came back and ask did I want to reverse the last command. Sounded a little strange but I replied no.

Amerigas does not care about their customers. We pay timely every month and are on auto delivery. They never deliver when they say and repeatedly tell you it's coming and it doesn't. I have received responses from them telling you what you want to hear and not delivering. They let us run out last month. It was freezing out and we cook with propane too. They give you an earliest and latest date and never stand by it. We were now supposed to receive our delivery on Feb 11th at the latest and no delivery.

DO NOT DO BUSINESS WITH THESE PEOPLE!!! No local office that can assist, customer service call center is overseas- I ordered and paid for Gas on 1/29/25- it’s winter and extremely cold this year, gas delivered 2/10-but we had ran out of gas, so they filled the tank and locked it (like that should have for safety) they left a note to call customer service and they would come out do the check and unlock it. I have called customer service 8x over 3 days, spent hours on the phone all while trying to work, they first told me my account was closed 3 years ago and they would have to reactivate it, it’s not closed, if they can’t figure it out, they just hang up on you after you have been on hold, finally this morning they transferred me to someone local.

After not getting a fill on a leased Amerigas tank for months we changed suppliers and they picked up the tank. Then charged me $440.00. What good is the tank if you can't get propane. Terrible company. We have got with the AG in florida.

I have been with this company for six years and in good standing. Gas delivery was always on time and the drivers were super nice. Recently however I was having problems with my heater and requested a line check to make sure it was all good. The serviceman was awesome and left me a bill (which I signed) for $199.50. When I went in line to pay it the bill was over $400, so I contacted via chat and was told to email customer service to dispute the charge. I have now emailed three times, always got an automated response that someone would contact me, but that has never happened. They then charged a late fee on my bill, so I sent them a check for the $199.50 plus $36 for late fee along with a letter explaining how I've tried to reach them to no avail. I included a copy of the bill I signed at time of service.

I was setup on autopay with debit card and bank account. They still can't process properly. Then they shut down service and charge late fees. My bank states no issues. I have been without gas for 5 days even after I prepaid $1850. They stated they will come in 10 days. They own the tank so we are restricted to their service alone and they simply don't care about their clients. I am looking into digging up their tank and purchasing my own tank.

This company is clearly having some big financial issues. They charge outrageous fees to try and keep you locked in with them. I requested an emergency tank fill last week, they wanted $300 for it. No one has ever come to fill it. Every time I call you get someone in India that has no idea what is going on. When I finally just said I wanted to cancel everything. I was then transferred to someone in the US who rattles off a list of fees I have to pay to cancel. We are canceling. Bye bye.

I am an Amerigas customer and this is the worst company I have ever dealt with. They did not fill my tank as requested, I thought I had a leak, they would not respond to my calls and questions. I had to report as an emergency and now they are trying to charge me $549.00 for an emergency visit. Use this company at your own peril

The worst company out there. I paid to have propane delivered. A week went by and I called to find out my payment was never applied…. WHAT??? So I just gave away money?? They then said they don’t know what happened. I talked to multiple people and they didn’t know anything. Then nobody wants to let you talk to a supervisor. Run from this place. Life is too short to deal with people like this. There are plenty of other gas companies.

I'm signed up for automatic refill with Amerigas. I've been without heat and unable to use my stove for two weeks. The customer service line in India is completely useless. Their employees are very difficult to understand and they seem powerless to do anything for you. After five frustrating calls, I've been told that I'll need to wait another week for a delivery. Amerigas is the worst company I've ever dealt with.

From day 1 three years ago there have been nothing but issues. First experience, delivery was delayed for a month and I ran out of propane for 2 weeks in the dead of winter. Now, I have moved and paid my entire account balance off. I get a charge for $77 to go towards a future delivery. The charge cannot be waived even though I do not live where the propane tanks are.

Have been a customer for over 18 years, noticed last year the price per gallon was over $4.00 per gallon. This past December they charged $4.45 per gallon. After countless call and emails, I was able to prepay for propane at $2.99 a gallon. Now they rescheduled my delivery 5 times and my tank is at 14%. Customer service is nonexistent. I filed a complaint with the BBB. I am in the process of purchasing my own 1000 gallon tank and was quoted a price of $2.30 per gallon. Can’t wait to get rid of this company b.

This is the worst company I have ever dealt with in any industry. They will price gauge at every opportunity. They are also very rude on the phone. Please think twice before you work with this company. They are $1.50+ PER GALLON more than all of their competitors.

Amerigas is indeed the worst gas company in Greeneville TN. Last year we ran out of gas in January 2024 even though they were contacted way in advance. We finally got some gas. This month, Feb,2025 we now have a different gas company. I called Amerigas to come and pick up their tank. They said it would be a couple of days, no talk about any fee to pick it up. Today I received a bill from Amerigas for over $537 to pick up their tank. I called my current gas company and they said they chart a flat rate of $50. I will not pay this bill, it's unreasonable and not reflective of the prices that other gas companies would charge. I hope they take me to court. I wish I could give them a 0 rating.

The customer service representative suggested a safety assurance check and then they charged me $350! I did not suggest it. They did and never informed me of a charge. The absolute worst customer service experience I have ever encountered. I’ll be filing a complaint with the BBB.

Do not use this service, they fill your tanks without prior approval. Have told them repeatedly not to. Also their customer service is a call center in India which you can't hardly understand and are unable, unwilling to assist you properly or just don't comprehend. I've been a customer with them for the past 3 years and this last year they have filled my tanks 5 times without my authorization and charged late fees. Please don't use this company they practice poor customer service and you will be left owning for a service that you didn't need at the time.

Terrible customer service - assuming you can get someone to answer the phone. I bought my home 7 months ago and trying to schedule a tank pickup, due to going with a different provider. They claim the previous owner scheduled a pickup but will not tell me the date - because there isn't one. Again, I bought the home 7 months ago and the tanks are still here. I asked to speak to a supervisor and after being placed on hold for 20 minutes I hung up.

You should call this IndiaGas and not AmeriGas. Terrible customer service, you can't understand them as they speak broken English, and you can't do simple things like change your delivery or billing address online. I have tried changing both addresses several times and they still screw up. They totally suck and I don't think they even care as by their lack of responses to other complaints.

Several weeks ago I scheduled a service call to connect and inspect a gas stove that was installed. I was given the date of Feb 4. That morning I received an email that my tech would arrive between 8 and 12. At 1:45 I called the overseas customer service and was told the tech should arrive in 2 to 3 hours. At 5:45 I received another email that service was completed. Called again and was told that the service tech said I was not home and I did not answer his 2 calls. My wife and I sat home all day with our phones. Nobody came and nobody called. Been a customer since 2005. You cannot talk to a local person so effective today I'm using a local community service. At least I can talk to a local person. Find local service people

Had recent gas delivery from Amerigas 01/25/2025 and finally got someone at customer service online chat to tell me they charged 4.51 a gallon--which is absolutely outrageous. Have talked to several people in my area and the range has been anywhere from 2.50-3.00. Customer service was very helpful but this company is an absolute rip off. If you have to carry 5 gallon cans/buckets or whatever for fuel do it before considering Amerigas. It's not upfront about all their little miscellaneous charges and this is the fourth time I have contacted them regarding my latest delivery. Please do not use this company and save yourself a lot of time and money.

Would not use AmeriGas if they were the last propane provider in the area. Found a company for 50 cents per gallon cheaper so I switched. Was told that there is a $299.99 tank removal fee, $119.99 dispatch fee and a $199.99 early termination fee. $620 to stop service that I was already paying high price for. Disgusting customer service, hidden fees, hours upon hours of trying to contact them. Wish I could give them zero stars.

If I could give it 0 stars I would, every time you have to address an issue with them they have some excuse! And it’s always a problem for deliveries! Customer service forget it, it’s the worse! Looking to switch companies soon!

Avoid Amerigas and get a Local company - Amerigas Is The Worst when it comes to customer service - you can only call them to get gas when your tank is at a certain percentage because you have to purchase at least 100 gallons and by the time they get out to your home, you may need 200 gallons. If you call their 800# - all you get is someone overseas that Can Tell You Nothing - they just say: "Oh, they're supposed to be there already" and cannot contact dispatch to find out what's going on or anything - it's purely a Waste of Time and Energy. And because your tank may be getting lower and lower, you keep the heat in the house down and then guess what - end up sick because it's too cold in the house and you never know when they're going to get there - Can't wait to change companies.

Subject: Urgent Issues with AmeriGas Account and Credit Checks. AmeriGas, I am writing to express my dissatisfaction with the service I have received from AmeriGas over the past few days. I have been a loyal customer for over 18 years and have never encountered issues regarding my gas supply until now. On January 16, I contacted AmeriGas for a routine inquiry, during which my credit was checked, and I was assured that everything was in order. However, I later received a call indicating that I needed to undergo another credit check. Initially, I spoke with Samuel, and today, I spoke with Joyce, who acknowledged that the previous email sent to me was an error on AmeriGas's part. Despite this, she insisted that I complete another credit check.

Amerigas is the worse. I don't recommend them at all. They are trained to tell lies & don't provide good service. The prices are ridiculous btw. They suck, customer service is wack. I hate it even signed up with them. I would like a full refund from this awful company.

AmeriGas is not a local company, they do not have local branches and you are relegated to doing business with them via their call centers in Africa, Charlotte, NC or Cleveland, OH. When I called the local number, 502 267-5452, to set up service they sure acted local. Now that they have rescheduled my delivery 5 times in the dead of winter and I’m down below 10%, no one is local and no one can tell me what is going on. They just reschedule the delivery which is subsequently cancelled. Do yourself a favor and find a local company with a local office you can speak to who gives a crap. These guys' tank will be on my curb shortly for them to pick up and be out of my life. Terrible customer service.

I want to thank Dennis for an AMAZING job with installation of my new tank. He was to come out on January 24, but had an emergency and was unable to bring my tank. The installation was done on January 27th in a timely and professional manner. I hope that Dennis gets to read this and know how much his customer service is appreciated!! Thank you Dennis for going above and beyond!!

Worst company to EVER use. We had hurricane on Sept. 27 and called to ask them to check our tank as it had been turned over. They turned it upright but never checked connections because there was 4 kinked places. We have photos. Then we told them to NOT fill it on Nov. 11 but they went out and filled it on Nov. 14. We had already at that point asked them to remove it. They called and stated it would be removed but they did not. we called back again and finally got through to them to come get it. This is after 9 phone calls. They finally came and got tank on Monday 1/27/25. Now they want to charge us for delivery of gas we did not order and late charges. Almost $500.00. Today I have been on the phone again with them and it has been an hour and 6 minutes so far and have not gotten anywhere with them so I have been waiting on supervisor. DO NOT USE AMERIGAS.

My experience is like the many I read today - All calls go to a call center with reps who are only allowed to read from a script. If you ask for a supervisor, or to speak with someone about cancelling service, you are transferred and left on hold. I tried 3 times and gave up after holding 30 minutes each time. We have been customers for 10 years and always had the automated refill, so we were surprised when our gas ran out 2 days ago. When we called to find out why, we were told our account was an "on call" account, however, we were never notified of any changes to our service. The rep we spoke with first was extremely nice, but was not able to provide any real information about why we were now an on-call account, when that change was made, and most importantly, when our tank would be refilled. I don't know how any company can stay in business with this lack of customer service.

I prepaid for a refill on my residential tank in November last year. It took Amerigas almost 3 weeks to deliver (not due to weather, or anything reasonable). They then billed me for the gas under a second account created for me (and at .32 per gallon higher rate) for a total of $100 more than I had already prepaid. It's taken me 4 calls to them to get them to finally agree to apply the prepaid account to the postpaid account which is now past due because of their incompetence.

I just had a delivery and was astounded at the price per gallon. I was charged $4.859 per gallon. I looked up the average price in VA today and saw that it was $3.61 per gallon. This seems to indicate that AmeriGas is way overpriced.

Zero stars would be more appropriate. We are in Charleston, SC trying to resolve a leak and subsequent empty tank for 6 days, and have a 'promise' for tomorrow. The customer service call center is located in Africa, with 1 out of 8 calls answered by someone in California. This is worse customer service than the DMV or Comcast. Company is a subsidiary of a large multi-national company, clearly bigger is not better.

Worst customer service ever! Horrible! Don't call them. They don't listen. They just collect personal information from you. Letting call centers do the job. A robot could do better. I'd prefer a robot. The truck drivers are never at fault. The whole system is broken.

Amerigas is terrible with communicating issues with deliveries. I’ve made 4 calls to them regarding the same delivery and still no follow-up response or resolution. My last phone call attempt to speak to a supervisor was 1 hour and 20 minutes on hold only for the call to be disconnected.

I am a long time customer. Amerigas failed to maintain their equipment and put off fixing for two weeks while I was out of propane. They are also very expensive. Now I have switched companies and they want to charge me $419 to retrieve their tank from my property. Unbelievable

If you're looking for a propane company, pass up on Amerigas. If you don't mind paying $5.50/gal when everyone is charging $3.75/gal, then pick Amerigas. If you don't mind paying a surcharge to get a delivery quicker than 2 weeks, pick Amerigas. If you don't mind waiting 3 weeks for a delivery, with no recourse, pick Amerigas. If you don't mind surfing through a telephone system that makes it virtually impossible to speak to a local agent, pick Amerigas. If you are having difficulty understanding foreign accents on the phone, pick Amerigas.

My business is located next door to a property serviced by AmeriGas. Over the past several months, every time their drivers come to make deliveries, they have caused damage to my property. They’ve destroyed planters, damaged plants, broken fences, and even torn electrical conduit off the exterior of my buildings—all with no apparent regard for how they perform their job. I’ve made multiple attempts to contact the company to resolve this issue and prevent further incidents, but they are nearly impossible to reach. If I treated my customers this way, I would quickly lose business. This lack of professionalism is unacceptable.

Customer service is the worst, impossible to contact the department to cancel service. Waited on hold three times up to 53 minutes. If you would like to contact the department to get a refill, no problem, maybe three minutes. I smelled gas and requested to have a service tech come out and check on it. He did a pressure test, said I had a leak and shut my gas off, telling me I had to get a certified plumber to find the leak. Once repaired, I asked that they come back out and turn the gas on. Three days after the call a tech came out, replaced the regulator and turned the gas on. $450.00 for the regulator (which is theirs) and $119.00 for the service call. Because of this outrageous bill I switched companies, but can't contact AmeriGas to pick their tank up and cancel my service. Their reviews are 1.5 stars. Any company with a rating that bad should be looked at!

I wish we could give negative stars... I ordered a fill on my tank (25%) on 1/16/25, and was given a delivery window of 1/23-1/27/25. Wednesday I received text AND email saying our delivery would arrive on 1/23/25 by end of day. On Thursday 1/23 I was down to 5% with NO DELIVERY. I went online to my account to update the tank percentage and see if I could put notes or anything on my status. It notified me I could get an emergency fill for $300 plus inspection and other costs between 1/23 and 1/24. I logged off and when I called that night around 6PM I was sent to overseas customer service where they simply read from a computer screen and WOULDN'T give me a direct response as to where/when my delivery was.

They will not answer phone, they lied to a 100% disabled veteran about tanks being empty, they are stealing from customers, charging for gas and pretending to deliver as they sell the gas for cash.... I'm home with 4 kids, no heat, no gas, no calls, Amerigas does not care about customers.

Ever since AmeriGas outsourced all customer service, it has been a nightmare. 15 minutes on hold & I give up. I cancelled my service & they continue to send me bills. I requested my tank be picked up last month & still it is not picked up. It is the most frustrating company to deal with & they were once the best. I would not recommend this company to my enemy.

We have been living at this new house since October and we have propane that heats everything in our house, we were told to call when both of our propane tanks hit 25-30% left, we called and we were told our timeframe for the delivery would be January 24th-27th, we got a message on Friday January 24th stating that our propane would be delivered Saturday January 25th, we called customer service around 4:00pm Saturday because we had yet to get the propane and customer service told us our propane wasn’t even in route to get delivered that day and that they have till 8pm to deliver the propane and if it wasn’t delivered we would get it Sunday, never got it Sunday, today is now Monday the 27th and we called this morning because we wanted to know what was going on with our delivery and why it still was not here and customer service told us we would be getting it tomorrow January 28th out of the timeframe.

BEWARE OF AMERIGAS! They will try to get you with fees!!! There is a "Will Call Fee" $20 and a fee for setting up an account And if you cancel your account there is a $156 early termination fee with no contract! Read their terms. They are swindlers. Their call center (customer service) is located in Kenya! Their local office does not take calls. Beware of this company. They are crooks.

If I could leave zero stars I would. This company has terrible customer service. Multiple times I have waited on hold and was redirected to other departments to be hung up on while on hold. Upon my first delivery they canceled on the day it was due, then I had to take off another day or work to be there for the initial start of service for them to do an “inspection”. The delivery driver called me complaining that I was out of her way and she wanted to come another day, when I said no she came and was in a hurry, I’m not sure an inspection was ever really done and have concerns there’s an issue with my gas line as my tank ran empty in less than a month, they are now requiring that I have another inspection done for $140 three months after initial start of service but no one will answer questions about the inspection. I have written a complaint to the company and never heard back.

Since AmeriGas took over Pardee Gas, the service has drastically declined. Customer service is terrible, with significant communication issues due to a language barrier, and there is no way to escalate concerns to a supervisor. On top of that, the cost of gas is excessively inflated. My breaking point came when I placed a gas order during the third week of December 2024 and waited until January 17, 2025, with no delivery. We had to use a number of space heaters to keep us warm. I had to seek emergency services from another company, as AmeriGas kept telling me they are en route and never showed up! I would never recommend AmeriGas to anyone. In my experience, they are hands down the worst company I’ve dealt with.

DO NOT GO WITH THIS COMPANY!! Terrible customer service - you will never reach anyone in the United States. Charging $36 for late fees is utterly ridiculous - more than bank overdraft charges. Do yourself a favor and stay away!!!

Worst customer service ever. I have automatic delivery setup and this is the second time in a row that I've completely run out of gas. The first time, they scheduled a delivery and never showed 3x, it took more than 3 weeks to get a delivery (was supposed to be within 48 hours), and the only reason I was finally able to get resolution is because I messaged the CFO, VP customer service, and several other senior executives on LinkedIn - the only one who ever got back to me was the CFO. Fast-forward the months, and I'm in the exact same position again - automatic delivery failed, completely out of propane in the dead of winter in the suburbs of Boston, I can't cook for my family, not use my fireplaces. I had to call for an urgent delivery, the chat agent I connected with (no love customer service agent EVER answers the phone) assured me I would receive my driver's Friday or Saturday at the latest. It is now Sunday afternoon - still no propane. This is absolutely MADDENING.

I ordered 150 gal of propane on 01/13/2025. They delivered 19 gal. I contacted customer care and ordered 100 gal. My tank is at 5% now.! I could get a recommended emergency for an additional $300 fee. Amerigas will be fired before the next heating season.

I am an Amerigas auto fill customer. As of this writing I am sitting with no propane. They have let me run out. I guess their algorithm is broken. You’re not supposed to have to worry about running out of gas, they know when you need it and automatically refill your tank. One less thing to worry about right? Well I’m freezing my butt off! The most they can do for me is try to get me a fill within 24 hours. Can’t do it today? I am soooo angry! I held on the line for 1:23 and got disconnected. Called back same experience! DO NOT USE THIS COMPANY! They are the worst! You will never talk to an American citizen. They don’t pay these people enough to care!

This company is highly unprofessional. If you need customer assistance, you will receive a bare minimum response after holding on the phone for sometimes more than an hour. You will be lied to with regard to pricing and help will come from someone other than an individual located in the United States. When I called for a tank fill I was given one price. When Amerigas finally got around to filling my tank, it was higher price than quoted. Additionally, my tank was not filled to the standard 80% required but rather to 70%. According to Amerigas, this was due to the fact that their delivery truck ran out of propane. What this means to the consumer is additional fees in the way of a delivery, rifled with surcharges, fuel fees, delivery fees etc., more often AND the risk of paying a higher amount for the propane. One might suspect this is done purposefully for the above mentioned reasons.

This company is terrible, I am set up for auto deliveries and they never make them automatically. I'm usually dangerously low on gas. Even after you make an urgent request, they still take days to make the delivery. Their automated phone system is glitchy and you don't get a response. You can never get through to an actual human. Don't use them!

I was charged over twice what the other vendor in my area charges. America’s customer service is very poor and I never got any response. Just a lot of transfers and hrs on hold. Don’t have anything good to say about this experience. I have been a customer for nearly 20 years. I’ve cancelled my account and now have switched to another vendor. I paid my bill before changing it to protect my credit. The company should be ashamed of their customer service. Very disrespectful and rude.

The absolute WORST company I have ever came across in my life. We have been without heat in our home for 2 weeks, the "scheduled" date of propane arrival was a lie, we called to ask about it and they said "There's nothing we can do." So basically we just have to wait for them whenever they feel like it. Customer service is useless, on hold for 1 hour, once they picked up the call immediately ended. Should not be a business, does NOT deserve a star at all. I have no idea how they are allowed to do what they do.

This company is horrible. They have a credit balance they will not refund on my account and refuse to give you to a supervisor to escalate the situation. Do not enter into a business relationship with them, buyer beware!!

This company is not located in the USA, you will never speak to anyone who speaks fluent English. They mislead you and lock you in by adding absurd tank fees, only to force you into paying double the going rate for propane. I was told I would have to pay more than $2 more per gallon than any other company so I switched. Well, switching comes with a $280 tank rental fee, if you have them come get your tank they charge you for cancelling your "contract" and try to force you to pay $299 for an early termination fee, $149 for a dispatch fee, and $119 for a pick up fee. Now I could understand charging to pick up the tank, but to force you to pay $569 just to cancel is insane. Since I use 1100 gallons of propane per year the fees to remove the tank are far less than what I would have to pay if I kept using them which would be $2200 on top of what I am already paying. Worst company ever, maybe the election can change something with these people.

HIGHWAY ROBBERY. This company is hands down, the worst company in America. Their customer service reps are awful. Their fees are outrageous and they are double the price of most gas companies. BUYER BEWARE.

Buyer Beware! I purchased a home with AmeriGas tank already hooked up. I changed gas companies when I installed a home generator because I could not ever get a call back from Amerigas for larger tanks. When I was finally able to get through to cancel my service with Amerigas they came out and picked up a small 60ga. tank. A week later I received a bill for $320.99 for tank pickup charge and another charge for dispatch fee for $119.99. The State of Florida should not allow these unreasonable charges to be applied to customers. BE AWARE.

You grossly overcharged my propane delivery and claimed that my contract had expired, in the middle of winter. When I tried to call customer service I am forwarded to someone in India, who does not even understand my issue. I am now using a local company with a local customer service line, for less money. I will never use Amerigas again and will urge others to drop you as well. Shame On you!

This is the worst company ever. They don’t have a local Call Center or Office. They route you to an overseas call center in which they don’t understand you and you can’t understand them. They their prices are double the local rates for propane by the gallon and when you go to cancel their services they charge you $400 to take the tanks away. They should not be charging more than the delivery charge for tanks. They hide their charges in a ridiculously long terms of an agreement document online. Don’t ever get in business with this company.

AmeriGas is easily the worst companies I have to deal with in life. They price gouge consistently. Each year it’s a fight to get any help from them. They closed the local office and so are forced to deal with so called CSR’s and some aren’t even in the USA! Wish everyone who had to deal with them could dig their tanks up for free and tell them to come get them. No one at this company could care less too. They are the absolute worst. Wish I could give them negative stars rating.

This company is incompetent and have the worst customer service. We’ve been out of gas for 5 days without heat or stove when it is 6 degrees outside early in the morning. We’ve bought multiple electric heaters and the house temperature is barely 52 degrees. We called so many times, pleaded with them to deliver and every time they said that the delivery is on route but no one showed up. We canceled our contract today and registered with another company that guarantees delivery. If you need propane gas delivery do not make the mistake we did by choosing Amerigas. They are beyond bad and 1 star is too high of a review for them. They deserve 0 stars. Avoid this company at any cost!!!

HORRIBLE EXPERIENCE! Required to call before they come out, AND DIDN'T. Showed up 2 days prior to anyone being home and then charged us a $10 "convenience charge" when we are on their automatic refill list. This is a disgusting company with NO customer service, and NO regards for other peoples' property. NO COMMON SENSE and do not follow directions. We fired them immediately and will NOT pay the $9.99 "convenience fee". People need to avoid this company like the plague, they are THE WORST!

I ordered propane from this company on 1/9/2025, the money was taken from my account immediately and I was given a delivery date between 1/16-20/2025 due to the weather and high demand. 1/20/2025 rolls around still no attempted deliveries. I spoke with 4 different customer service advocates and 1 lady assured me she would expedite with a delivery of 24 hours. Today 1/22/25 and guess what still NO DELIVERY. The representatives are all foreigners one representative even stated he was in Africa, & that we should visit each other because I need heat and he loves the cold.

I am getting billed incorrectly. If one puts in my address it is to be charged in the mid 2.50 range. We are being billed $4.00 plus. I tried reaching out via the question box and was told it would be several days, I again tried to reach out and now it is over 2 weeks and have not received a response. I then received a bill and from AI was referred to a customer rep. They never came on the line. Finally got through to customer care and after 47 minutes they were going to transfer me to billing. Of course I was disconnected. To make matters worse the customer care person could not figure out what our address was? Geez, All I want is to be billed what I should be. We never had any issue with Mar Gas. Perhaps several thousands extra in propane makes no difference to some but, it sure does to us.

By far the worst company. Canceled my account and all future deliveries in October 2024, then got a delivery in November while I wasn’t home. Got an invoice so I called the company and customer service said they would cancel the account and invoice. In December I get a bill and I contact the customer service again and they said that the bill will need to be paid. So yes they will lie to you to say everything is worked out but in reality you still have to pay even though they trespassed and gave me gas that wasn't ordered.

We've been very satisfied with Amerigas. The response time using their call center is much improved, including during high demand. Convenient to order online which provides option for text updates for pending deliveries. Price is the lowest compared to all local competitors.

AmeriGas is literally the WORSE COMPANY EVER. You will never be able to talk to anyone domestically. They have an 800 number to goes to India which is their customer experience center, but those folks barely understand English. All their domestic numbers get forwarded to that 800 number, so you will never talk to anyone domestically or get any help. My propane tank was empty and I was without heat. I called the 800 number 8 times the next day and still no action. I placed a ticket for expedited service, but no one came. I just can’t express what a Terrible company they are. I am going to move to a different company ASAP. I really hope they go out of business…they need to.

Haven’t had propane for 3 weeks because my gauge is wrong. Then the day It was supposed to come I watched the driver drive by and deliver to the wrong address!! 3 weeks and 3 complaints later, still no heat! They won’t call me and there seems to be zero urgency. Coldest week of the year so far and they are allowing this to happen. Most inhumane company on the planet.

The worst experience I have ever has with a propane order. Placed an urgent request for propane and they said it would cost me $300 extra, because I was almost out, they said someone needed to be home to check the system on Jan 20, 2025.. I waited all day and they never showed up. I called them 4x and they informed me the earliest is Jan21, and they would not come unless I paid them $300 up front. Truly sad and legalized extortion. Crazy, no one cares that it is 15 degrees out and I'm out of gas. THEY DO NOT CARE if YOU RUN OUT. It is part of their deceptive business practice, they get an extra 300 bucks if you run out for urgent call.. If you want gas, you must LIE and tell them you are at 30 or 20 percent even though you are at 40 percent. This is criminal and you will not be able to speak to a supervisor, was on the phone for 3 hours with AmeriGas and ended hanging up., 2 days of missed work and $300 stolen from me. This is the worst!

The company I work for is new to the NC area. We set up an account for both heating and forklift tanks. They were scheduled to deliver last week between Thursday and Friday. My plant closes at 4PM, informed them I'd wait and to have the driver call so I would be ready. I stayed until 7PM and no call no show. Reached out Saturday to the customer service line in (Kenya Africa they were as nice as they could be but had no way of being able to answer critical questions or respond to service request when the people in the US or local fail at their jobs.), they told me they had us on the schedule for the day and as before no call, no show. It's now Monday and the temperatures are in the mid to low teens with highs in the 20's and I have no heat for my team. Called today and they said delivery is now tentatively set for tomorrow (NOT GUARANTEED). The salesperson nor the customer service coordinator will respond to e-mails or return calls. I'd give them negative stars but it's not an option.

I believe in truth. they are good and dedicated staff. They will go above and beyond to make your life easy and help you in all brutal and nice weather, I have been using them over last 3 and half years. They exceeded my expectation even I live almost 4 hours away. I am a doctor too.

I just had my tank filled and was charged $3.62 per gallon when the average price in Arkansas January 2025 is $2.53 per gallon according to the U.S. Energy Information Administration. More than a dollar per gallon above average!!!!

If I could give a minus 10, I would. This is by far the worse company/customer service I have ever had. In November I needed a regulator valve replace so I COULD HAVE HEAT. They gave me a date of 3 weeks! After MULTIPLE "supervisors" I finally got one installed in about 3 days--no call that they were coming, no knock on the door before or after they finished, only a text. Now I am at 10% of fuel--it going to be 7 degrees tomorrow. I was told they would deliver on Dec 11th--no show. I was then told December 16th--again no show. We have a dual fuel heating unit so if we run out and THEN they fill it we still will not have heat until the heat and air company comes to fix it because there will be no gas in the line. I have NEVER dealt with a company like this.

This review does not reflect in any way on the front line service employees, you know the ones that are actually closest to the customer. I suspect the Customer Service Centre number 800-263-7442 is not located in America (AmeriGas). I have been an AmeriGas customer for 28 years and up until maybe the last three years I never had to really worry about propane service.

Amerigas Propane is the worst propane company out there. They take your money of $300 dollars extra for emergency delivery within 24 hours only it never gets delivered within 24 hours. then when you call them to see where your propane is nobodys seems to have any idea when it will be delivered. Then they tell you they will give you a $300 dollar credit when you say they need to refund the emergency delivery fee. Stay clear of this scamming, lying propane company. One star only because you can't put zero.