AmeriGas Reviews

Don't listen to these 5 star reviews. It's all not true. I was a Heritage customer until AmeriGas bought the company. The minute they took over it all went to crap. They over charge for propane, got rid of all the USA call centers. When I called to cancel my services they keeped beating around the bush. Horrible customer service. It took 4 calls to get them to pick up the tank. I got lucky and got a refund for the unused gas but they took 100.00 out of it to pick up the tank.

We have the auto fill program with Amerigas. Never run out of gas is false. We are going on month 2 chasing delivery drivers to get someone to bring gas so we don't have to close on our busiest day of the week. Thousands of dollars in lost revenue. Getting someone on the phone locally doesn't exist. If they could have local contacts maybe deliveries wouldn't be missed.

I wish to give minus star. Terrible company!!! I asked for gas with emergency payment, but they showed up after 48 hours. And they just put gas without unlock. I complained about it and send delivery man with gas not technician for unlock. My husband complained it again and they charged $300 for technician two days later. What an awful company! They don’t care customer.

Was a tank on the property we bought. Made contact with Amerigas. They did not show. Then rescheduled, said we weren't home, we were. Got a text saying everything was changed, it wasn't. Told them I didn't want their service, said it would cost me $299 for them to remove it. Even though the tank was from the previous owner. I had a local propane dealer install and fill tank for us and move Amerigas tank out of the way. Now I get a voice mail saying they are putting on a digital monitor on the tank. Text the guy that called and told him not to come. Amerigas is impossible to reach on the phone.

Today 10/22, after I called I received an immediate fillup. Within three hours AmeriGas showed up, nice and friendly staff, as usual. I had paid for 100 gallon minimum fill, but it says I may have received more than 330 gallons fill on the ticket printout.

The most horrible company I have ever been a consumer of. They price gouge, twice the cost of other local propane companies. Canceled service on 9/4 and as of 10/15 they have not come to get the tank after several “scheduled” dates that they no showed for. I had to hunt them down! They want to charge both a “tank pick up fee” and a “technician dispatch fee”. I said no- that is the same!! The worst prices and worst customer service, if you can even call it that, EVER!!

They get one star only because I had to pick. They get one star only because I had to pick something. Worst customer support! Auto fill program is a joke. They let me run out three winters in a row when I was on AUTO FILL, took DAYS to get the delivery. That is a breach of contract. Then charge you when you finally give up and go with another company. Call center reps are hard to understand and do not care. So much for loyalty for a 20+ year customer. Company took a nose dive after 2020.

THE WORST, avoid at all costs! My first experience was TERRIBLE, the next was decent, but this last has been so bad I'm going to whatever outlets I can find to tell people to AVOID THIS PLACE! We scheduled a delivery for 10/1, it was late (as usual), no big deal. By 10/8 I grew concerned and decided to try to call. Hours later I was promised a delivery 10/10-10/11. I called at 6pm on 10/10 (which is a Friday), they told me they have no idea why that date was promised, they don't deliver on Saturday.

Technician failed to communicate when they were coming to make the delivery the day of on October 10th. There was a further failure to communicate by not attempting to contact anyone present on the property, of which there were 2 adults present at 330pm pst, prior to locking out my tank. Because I was not made aware through direct communication about the lock out other than the standard delivery hang tag, I spent the weekend attempting to get my fireplace started for the season because I turn the gas line to it off in spring.

This is the biggest scam around! I called to report a gas leak at my home and the next thing I know, They bill me over $800 for a house call that lasted just over 2 hours. I did not authorize this work nor did they contact me before their rep showed up at my house. For this gas guy, they charged me $350/hr! When I called in to negotiate something more reasonable, they treated me like dirt and said they were not willing to help me.

Amerigas came into the area and bought out all the local companies that gave good, reliable service. Then they started treating the customers like trash. They are a huge company that clearly doesn’t care about customer service and their billing practices can best be described as abusive. Before I discontinued service with them, I wanted to get a technician to tell me if my existing propane tank could be relocated. They would not commit to how much that service call would cost, NOT the work of moving the tank! just the cost of a guy coming out and telling me if a new location was feasible.

I had to call them to bury my line for the 3rd time and they want to charge me to have it done, on top of that they want are charging me over 170 plus dollars for their tank rental. That like going to a gas station and paying rental to use their gas pump.

⭐ (1/5 stars) - AMERIGAS SCAM: $1,237 “DEBT” FOR ONE DELIVERY Case #** from last year's BS. AmeriGas is the single worst, most fraudulent utility company I’ve ever encountered. Here’s how they screwed me over, with documented proof: 💰 FAKE DEBT: Website shows I owe $1,237.34. Last/only delivery in 12 months: Oct 2024 (95 gallons)—ZERO since. How does $1,200+ of debt pile up with NO SERVICE after a single delivery?

AmeriGas is by far the worst company I’ve ever dealt with. They are incapable of proper billing and make no effort to resolve discrepancies in a timely manner. Even after I discontinued service with them, they continued to send me bills. To make matters worse, during a routine leak check, their technician destroyed my hot water heater, and they refused to take responsibility or pay for it. I am now taking them to court over the damage. Their customer service is subpar and unhelpful. Dealing with them has been nothing but frustration. Everything about this company is horrible. Save yourself the headache, time, and money-- avoid AmeriGas at all costs.

AmeriGas terms of service are ridiculous. I scheduled a tank pick up the fee will be $299 plus $135 dispatch fee. I have over 100 gall9ns of propane in the tank that are paid for. Now I will have to pay them more money just to stop using them for propane service. This company should not be allowed to have any part of America in their name. They DO NOT look out for the best interest of their customers. THEY ARE A JOKE!!

As a prospective customer, I scheduled a site visit for a quote. No one showed and after 4 hours I called, waited an hour on hold and still no customer service. Very poor business and they lost a customer for sure.

I read the poor reviews before signing a contract, and I was assured the new management had changed their policies and no longer had hidden fees and ‘unexpected’ extra costs, per all their reviews. After the initial low cost tank fill, their prices were exorbitant- 40% HIGHER than their local competitors, Hamilton and Oakland Propane. When I cancelled, I was told the contract that I signed had been replaced with a ‘new contract’ that included hundreds of dollars more than the contractual $149 cancellation fee! I’ve tried to talk with AmeriGas to resolve this dispute, but their position is simply that they are allowed to change the contract and change the agreed-upon pricing at any given time at their whim, without my consent! Don’t make the same mistake- go elsewhere!

After 30 years with AmeriGas they started charging tank rental fees and increased prices. They are charging $400 to pick up their tank and not reimbursing at the price paid per gallon. I would never recommend! 0 stars.

Amerigas is a joke! They changed our contract without our knowledge and started charging tank rental and locked-in pricing fee once a year which is $200. I have asked multiple times for a copy of the contract I signed and agreed to, they can't access it! Surprisingly, being I never received one! It is a fight to get them to fill our tank, last year, had to call 5 times for one delivery because there was a 1/4 inch of snow so he wouldn't deliver! Decided to switch companies because of the terrible customer service and all the excess fees, now they want to charge me almost $500 to come and get THEIR tank! What a friggin joke! Beware, stay away from them! I will be reporting them to the Better Business Bureau! Best part: the RESOLUTION MANAGER hung up on me! Great job resolving the problem!

Ordered gas to prepare for colder temps. Amerigas stated they delivered gas on July 8, but tank was still empty. I have made an appointment 3 times for them to come out, but they no show. I had a different gas company come out and confirm there are no leaks. Be careful with Amerigas, their gas just disappears!

About 20 years ago, I rented a propane tank for Amerigas. Then, about 15 years ago, I paid it off. But every once in a while, they send me a new bill for rent. I'll spend about an hour or two convincing them that the tank is paid for but then the next year, they'll send me another bill for new rent. Their customer service is the worst I've ever encountered. I did this dance for several years. Now I just ignore their bills.

We purchased our home in 2018 and the previous owners used Amerigas. In 2018, it took Amerigas over 5 months to convert the lines so we could install our gas dryer. Over the last year, our experiences with the call center have been horrible; basically they are inept. Even when you do get answers from the agents, the information is wrong. We were supposed to have service on 9.8 and no one showed up. The following day when our tank reading showed 5% when the day before it was at 30%, we became concerned that there might be a leak. Only then did we get some action. Now I am waiting for over a week to get a written estimate for some work the tech said needed to be done. Call center was not able to provide so now I have to send a written request to Customer Support! Amerigas is horrific when it comes to customer service.

Review for Amerigas Propane (Odessa, FL): Bravo, Amerigas. Truly, you’ve redefined what it means to be unreliable. Ever since the management change, this Odessa branch has turned propane delivery into a comedy routine—except nobody’s laughing. Delivery window? 09/02–09/05. Reality? “Oops, we forgot.” Fantastic. Then came the heroic “expedited” order for 09/08–09/25. Expedited must mean “whenever we feel like it.” And now, on 09/10, they assure me the truck will arrive tomorrow. Tomorrow—their favorite word, because it never actually comes. Customer service? Picture a wall. Now imagine that wall lying to your face. That’s pretty much the experience. They violate their own rules, shrug it off, and somehow expect you to just clap along.

I own property in Council, NC. I had the property rented out for 30 years to the same tenant. The tenant recently passed away so I decided to renovate and keep the property for my personal use. I have called Amerigas a dozen times to pick up their old tank because I am not going to use their equipment. They will not come and get their tank. First, they told me I needed to send them a copy of my tenant's death certificate. I am not in her family and do not have access to that. Then they told me I had to prove I owned the property. (Can't they look on the county tax website?)

This is the worst company I’ve ever dealt with. They are thieves who’ll steal your tank if you let them put their gas in it. Beware and get another company. Go with anyone else but these thieves and swindlers.

BUYER BEWARE. Amerigas bought the local company my parents had started with and immediately started a $250.00 tank rental fee. When I called to question this, they sent someone to retrieve the tank against our wishes. It took 2 months and hours on the phone with their Delhi based customer service. We lost money because they gave us less credit for the gas in the tank they retrieved than we paid when it was delivered. Their customer service is now in Kenya. When I called recently to cancel the service, they said it would be $299 to close the account and $120 to retrieve the tank. They know they stink. They know you will never be back. So they abuse you on the way out.

I been using this company for 20 years and paying fee for renting a gas tank. I try to close account and they’re charging me for removal of tank… It was $500. Never using this again!! This is a Robbery.

I discontinued service as their service fees were so high (around $40 for each delivery of gas) and customer service so poor. The bill to remove two little tanks from my yard: 299.99 Pick up charge. 149.99 Early termination fee. 119.99 APPS Service fee. $569.97 to remove their property from my yard. Had I known, I would have turned the tanks into yard decorations and left them forever...:)

I have been a customer of Amerigas for several years! As of late, their customer service is horrible, they don’t care if you have no propane! I have been waiting 2 weeks for someone to inspect my tanks because the delivery guy wouldn’t fill them due to the condition of one of THEIR tanks! Not to mention, now he is saying it is too close to my dryer vent! I called and spoke with a manager who said she would get someone out here right away! That was a week ago and still haven’t heard anything! Not to mention they charge an arm and a leg for an emergency fill! No wonder you are losing customers! You just lost my business as well! Now come get your tanks off my property!!!

In 2024, I contacted Amerigas about purchasing our tank. After multiple unproductive conversations with customer service, I requested to speak with a supervisor. The supervisor directed me to 'review my contract,' emphasizing our commitment to the initial 3-year term. They mentioned that ending the contract early would incur a penalty fee and that selling us the tank was not an option. She informed us that the tanks have a lifespan of approximately 20 years. I inquired if they would replace our tank, given its age, and she replied that replacement would occur only if it were leaking.

Amerigas customer service and costs are ridiculous. We stopped service with them after many years. We notified them to pick up their empty tanks. I took them over 2 months to show up and then we got a bill for over $300. They charged us for a service dispatch fee and a fee for picking up their own tanks. When I called to question the bill, their centralized call system hung up on me 5 times. When I was finally able to speak with someone, she was no help at all. I was on hold for an extensive amount of time and then just got scripted responses about how the fees are part of the contractual agreement.

Worst experience I have ever. Shortest hold time 25 minutes, longest hold time over an hour. 6 weeks later they finally brought a tank and it was the wrong tank. They invoiced it wrong and then wouldn’t send us an updated invoice until we paid the other invoice which was over 1000 higher than what they brought. The person you talk to after your hour hold time will tell you they can’t help you that someone has to call you back and oh btw she doesn’t have their direct number, she has to email them. Steer clear!

They delayed delivering our gas for over a month, caused a pipe to burst in our house because of no heat and then wouldn’t do a thing to help. Left me on hold for hours trying to tap to a supervisor. Nothing but excuses.

I want to thank all the drivers for their hard work but your company has made it impossible to continue to do business. I pre-buy my propane during the spring when it will be cheaper than during the winter when it is in high demand. Never got a cent of interest over 6 years which was never too important until I cancelled my service and then received my final bill which should have been a check for about $900.+/-. Instead they placed all kinds of fees, charges, and taxes to retrieve their tank off my property so my check was only about $250 for the unused pre-buy propane. All the propane in the tank that I had already paid for 150 gallons is what they used so in 6 weeks I can expect a check for $6 dollars.

I have been the account holder for 50+years even before Amerigas existed and took over. Order propane EVERY year. Placed an order, I was in the account and all was good. I was to receive an email 24hrs prior to delivery. Didn't happen... Got an email they couldn't find the tank. NO kidding! You can't even access the property! Called customer service. They said I wasn't on the account, wanted to speak with my parents. It's in their name as a Trust. I said I was two days ago and my parents are dead and have been for 10 years. I had sent death certificates and they have been delivering to me and I'm the only one on the account. They said I'm not on it as an account holder and they will not help me.

Have been with Amerigas for 5 years. Always thought the prices were high. Found that out for certain when I decided to switch. Went with Blue River Propane. Tank Rental (500 gallon)/install/400 gallon fill cost me $1123. Just to put 375 gal in from Amerigas was $1338 on the same day. I call Amerigas to cancel my account and pick up the tank to find out that I will still owe them $420 for tank removal which not only was done by the new company but I had them leave it in an easy access spot for pickup. Bullshit that I have to pay them to cancel my account, bullshit that I have to pay an exorbitant fee to remove the tank. And then the customer service girl tells me to consider them in the future if I want to change again. I would buy from the black market before I would ever consider these ripoff artists again. WORST COMPANY EVER!!! I would give negative stars if that was an option.

Worst company ever! Spent hours on hold and was juggled around from person to person. They also charge double the price in propane! Spent 2 hours on hold when we were completely out of propane and all I got was… “sorry my hands are tied”. Spoke with the local Amerigas distributor and there was only 1 truck going out because everyone quit! They showed up and didn’t even know how to place the nozzle on the tank! Zero stars!

I must say that of any company I have dealt with for customer service, Amerigas is by far the worst. My father rented a tank from them in Florida and has been trying for 10 years to have the tank replaced. The tank was created in 1997 and they continue to recertify the tank just so they can fill it. The tank is completely rusted, the valve cover rusted completely off and laying on the ground. The fill meter is so fogged over it is impossible to read. My father and mother just recently passed and Amerigas will not resolve this tank issue. There is a strong gas prevalent smell at the tank. I turned the tank off and made a call to emergency leak through Amerigas.

I have been an Amerigas customer for over 20 years, but now I'm looking for another option. At first they were reasonable and affordable, but now in my opinion, they are robbing us! Our monthly bill has slowly crept up, over and over. Now my monthly bill has DOUBLED from where it was just a year ago, and propane prices have gone down overall. No one will give me a valid reason why they are raising prices. They're doing it because they can, and no one is holding them accountable. At the rate they're increasing, I will pay about $5000.00 this year for my propane!!! That is ridiculous!!! All I get when contacting customer service is an empty promise to "evaluate" the billing. If you're new to propane, take this advise. Buy your own propane tank(s). Fill them up once a year in summer when propane is at its lowest price then you won't have to deal with this price-gouging company.

DO NOT DO BUSINESS WITH AMERIGAS! My brother passed away and after renting the tank and paying over $100 per year for 20 years they want to charge me $420.00 to pick it up. They said look at our Terms on the website - so I did and it says tank pick up is $299.00 So I called them and they said they have to charge a service fee of $120. WTF. The tank was disconnected! What a scam! I will tell everyone I know not to do business with this company.

I was with Amerigas for over +5 years. I had trouble getting gas for my tank almost every refill. As the result of not getting gas during the cold months in GA, I chose to end of my service with them. Called amerigas 4 to 5 times to cancel my service and for them to remove their tank from my backyard. Amerigas didn't send anyone nor did they return my calls. I had to get another gas company service, all the while the tank sat in my backyard for about 2 months.

I would give zero stars if I could, they are fraudulent crooks with hidden fees and zero respect for customers. Took months to get propane. Finally cancelled and charge $420 for pickup and sent to collections 12 days later.

They came and filled my tank on July 8 and afterwards there was a leak. I called since I thought a leak was an emergency and they sent someone out and billed me almost $400. Next time I will just ignore the leak since the tank is outside.

I can't even describe the headache you will get dealing with this company. I have been a customer for over 20 years and can't take it anymore. If you try and contact customer service you will get someone in another country that doesn't understand English. They will add bogus miscellaneous charges, then late charges when you dispute and it just goes on and on. No one is on the same page and they are totally unorganized. The first 18 years of service was actually ok. I'm not sure what they changed in the past 5 years to make the company go downhill. It's a shame because the installers and technicians are pretty informative and decent to work with. They did nothing to save a 20 plus year customer and I gave them multiple chances. If you don't mind being pissed off and completely frustrated choose Amerigas for your propane needs.

Choosing AmeriGas for propane service has been one of the worst decisions I’ve made. I signed a contract expecting a straightforward tank swap, which I clearly communicated to the sales representatives. Despite this, the technician who was supposed to deliver the tanks called to say a site survey was required, completely unnecessary given that this was a simple replacement. When I contacted the office for an update, I was told it would be taken care of. Hours passed without any follow-up. I called again, my third time, and was told the technician would call me directly. He finally called at 3:30 PM to say he was tied up on another job and couldn’t make it. Worse, I was told I’d now need to reschedule and wait another week.

I am filing a complaint with the Michigan Attorney General against this company. They no longer give you access to a local office. You can only call their phone center in Kenya, which is numerous given they are named, Amerigas. They did not autofill my tank in the dead of winter. Thankfully, my daughter checks our cottage and saw that the heat was off due to no propane. I immediately called and was told they could not fill it for at least a week. I had to pay a huge amount of money to get heaters in my home to keep the pipes from freezing. I called another company and they brought a tank out the next day.

I purchased my home that has an existing 26 year old Amerigas tank hooked up and I cannot get rid of them! Even though I have never signed anything and have no residential customer agreement with Amerigas, they are trying to charge me for tank rental and now 6 months in late fees. When trying to cancel they tried charging me a termination fee! And finally they just tried to send me to collections!!! The collections company rejected the claim as they have no basis or signed agreement to any of these charges. What kind of crooks are these people? Corporate greed in full form here, stay away at all costs. Don't sign anything! Good side to the story, I owe them nothing and they are going to pay me for the gas still in the tank when they pick it up. One for the little guy.

It's time to put this business under for good. They wouldn't supply service to our home unless we had them install our gas oven. However, they said that they don't do installs so we had to purchase an oven from elsewhere. Now we ordered more gas. As part of the delivery we forced to pay $140 for a leak inspection. They're giving us a 4 day windows and someone 18 or older must be present. I'm not taking 4 days off short notice because this company can't nail down a date any better than that. We will be trying another company.

Literally the worst company I have ever dealt with. I have had my propane shut off by them multiple times with no communication. You can’t call anyone except their overseas call center who tells you they can’t connect you with anyone who can help. They’ll expedite your issue which does absolutely nothing. The last time I talked with a delivery driver they said the call center has no idea what ever going on. Currently I have had a tank tagged as dangerous and turned off over a week ago and have had nobody call me and can’t get anywhere no matter how many times I try to call them. They don’t care you can’t cook or use hot water and they definitely won’t consider reimbursing you for all the time you can’t use the tank you rent from them. And you can’t change companies without their help either because they own the tank.

I called for someone to come out to look at the tank and give an idea about having it moved (they installed it where it shouldn't have been installed). The technician came out, walked around and said new location would be too far for truck to fill, and left. I got an invoice for $243 (dispatch fee and site survey). I was never informed there would be any charges and after several calls, they would not take the site survey cost off even though nothing was done nor reported. I was offered a $25 discount. I asked about cancelling my service as a result of this bad customer service and I was informed that would cost me about $420 (dispatch fee and $299 tank removal fee). They just don't care.

I would give AmeriGas a ZERO if I could. If you can get natural gas, do it. But if you cannot get natural gas, buy your own tank to own from a local hardware store or big box store. You can use companies to fill up your tank if you cannot take out a 100 pound empty gas tank yourself. It's about 70 pounds empty. AmeriGas customer service is terrible. ThompsonGas will fill your tank if it has a multivalve. AmeriGas is a ripoff!!! They have an overall terrible rating for a reason. Do your homework.

If you have any other options, pursue them even at greater cost. I cannot be more frustrated with my experience with Amerigas. I have spent several hours on multiple occasions over the past two years with their customer service, trying with all my might to get the process down for refilling our various tanks. Every single time they make an error which leads me to end up having to continue the conversation with a new rep who takes 15 minutes to even verify I have the account I'm calling about. They will show up with enough gas to fill 1 of our tanks (we have 15 around our large property) and leave saying they don't have enough gas. I

My 85 year old parents have been on the phone with Amerigas for 100’s of minutes trying to resolve a billing issue. I’ve tried to resolve the issue to no avail. THEY ARE NOW IN TEARS!! They are on Will Call. Arbitrarily Amerigas took them off Will Call and has been billing them monthly for erroneous dollar amounts. They didn’t pay this extortion so they charged them to take the meter off. They now owe nearly $500.00!! Amerigas has now locked up the propane and tank my parents own so they cannot get hot water or cool or heat their home. I’ve read so many complaints. What is the department of Consumer Affairs going to do about this?

Not sure what problems they had in the past, but my experience has been completely positive. New propane homeowner for the past year. They came out, did a free safety/check and inspection. Inspector was knowledgeable and taught me about the system. I go on their website when I need a fill, they give me a price, and they're usually there the next morning (3 fills.)

I would give them a zero if I could! We have been customers for 20 years, paid on time always! Checked into canceling and they want to charge us $425 per tank to remove them from our property (2 tanks). Or they will sell them to us for close to the same cost, mind you they are 20 years old!!! Also, they are charging us 2x a year on one of our tanks because it didn't meet a fill limit. It will cost us more to cancel our service then to keep it, this is just so wrong!! Worse part is that THEY DON'T CARE that it's wrong! Worse customer service ever, crooks! Way to take care of loyal clients.

My valve was leaking. Two different service calls (3 weeks apart) still not fixed as the 2nd said there was no leak, probably delivery technician error. Still tried to charge me the $502 of leaked propane…I was down to 23% after being filled 5 days prior. Finally, after 3 attempts to contacts and a total of 230 minutes on hold, I was told by the customer service rep the company was dropping me after 24 years. I have been a perfect customer. They said I only fill my tank twice a year and they need to focus on customers with more usage.

AmeriGas read my meter wrong by 100 units which generated a bill of over $800 when my normal bill is about $8 a month. I have sent 10 emails and talk to 7 different sups on the phone and always get the same response. I have sent 3 pictures of my meter stating the meter does not move backwards and then they want to charge me $400 to have someone come read the meter. I have provided info back 2 years and they will not take responsibility for the error. I cannot change companies as I live in a condo. Now, they are threatening to turn off my hot water which is the only thing that uses propane. I am beyond frustrated and forget the overseas customer service as they are useless.

Got an exchange from the vending machine, and tank will not work. Feels like a bad valve, not opening up, to allow flow. Store refuses to help, and customer service wants me to go to store, call them, and let them tell them same thing I have told them. For what purpose, I would ask? Store clerks are morons, and why would anyone else talking to them, convince them to refund/exchange a bad tank? By the way, Store is a 45 minute drive for me, so I'm not wasting my time, as I'm wasting about the cost of the tank in gas, just to go there. I recommend NOT buying Amerigas!

They even waste your time talking or dealing with this company! Worse customer service!!! You’ll take to dumb customer service representatives from somewhere foreign, no sense of urgency, not customer centric, poor leadership representatives, oh so many to mention. Do only thing they’re good at is collecting payments and when it’s time to renew the contract. If there is a class action lawsuit against this company, sign me up!!!

AmeriGas Propane horrible, horrible, horrible!!!! Out there robbing people for the essential ability to heat their homes! Your constant price increases and astronomical fees when someone tries to leave your company is insane!!!! The absolute worst propane company I've ever dealt with by far. They keep steadily increasing their cost per gallon, which is up to 3.05 right now when others in my area are around 2.57 and even a lot cheaper for new accounts...insane! And when I reach out to cancel my services because I can no longer keep up with all their increases..They want to charge me over 500 just to cancel!!! Huge scam and totally disgusting!

My home propane tank was way overfilled during the hot summer. It was over 100% full. The relief valve blew and it leaked for 45 minutes. After I had to evacuate the home, cars, pets etc the tech came out and cooled off the tank with my water hose. It was still leaking. I asked for a refund for the 45 minutes of list propane. No one can seem to help. The same thing happened last summer and I didn't have a problem getting a refund... Beware of Amerigas. I'm changing companies.

This has to be the most dysfunctional company on the planet. Website e-sign functions aren't working for over 2 months preventing me from scheduling service, customer service in India can't figure out what I'm trying to tell them, only response is "we're experiencing challenges with the website, try again later" and there's no way to contact a local office to schedule delivery. The problem has been going on for months, this company is a joke. How does anyone start service with this backwards company??

If I could give it a zero, I certainly would. By far and without exception, the worst company I have ever dealt with. They have all sorts of sneaky fees they don't tell you about, like the $140 fee every time they refill the tank for a "safety inspection". Dude was there less than 5 minutes including the refill. I tried to dispute it and after hours on the phone with a Customer Advocate, still got nothing done nor did they even call back as promised. Now, 6 weeks later and after we've moved, we are still getting bills for random, made-up fees. Once again, the Customer Advocate, who could barely speak English, kept reading the same BS as always. I wonder about a company that calls Customer Service people Customer "Advocates". Clearly they are advocating for the company against customers. Seriously, use anyone other than these clowns.

When called to house to repair a gas leak on new equipment they had recently installed, the technician made the repair, then ate lunch and took a smoke break. The bill reflected labor for the entire time. We have videos. We called the office 10 times to dispute and were assured we would be called back. Not a single return call was received. The bill has been turned over to a collection agency, who will not receive a cent from us!

Amerigas has horrible customer service. They leave you on hold forever when you try to contact them & then connect you to several different people & they still can’t help you. Move customer service reps are hard to understand because they speak a different language and their English isn’t good.

Worst company ever! I moved into a new home and hired them. My final bill was 69.88 yet said the balance was 93.00. When I contacted billing to ask why, I was told "that's just the way it is!" I got not explanation of why it was 93.00. Took me 2 hours to cancel my account!

We are a Tiny House Community in Mount Laguna, CA. We have used Amerigas for several years and have had issues getting them to refill our tanks and it has required us to spend way too many hours on the phone with their customer resolutions team. A few months ago Amerigas decided to cancel our account without telling us, they then took several tanks off the property that still had 50-70% of the propane left in them. They billed us for an extra tank that was not removed and wouldn't credit us for the propane that we already purchased several months ago. They Charged us $299 per tank for a pickup fee and $119 per tank for a dispatch fee even though all the tanks were picked up on the same trip. We were not told that because Amerigas is no longer servicing RVs that they can't fill our tanks and the account has been closed.

I purchased my home in summer 2021 and have consistently smelled gas since moving in. The first technician to inspect the system told me the tank needed to be replaced and that he would consult his supervisor and call me back due to the tank’s inaccessible location (no truck access for tank swap). I never received a follow-up call. Since then, I’ve made multiple calls reporting the gas smell. On June 23, 2025, I again reported the ongoing issue. Although I requested no technician be sent, one was dispatched. I understand the safety concern, but I had reported the same issue earlier this year without any response. The phone tech on June 23 said he would follow up with his support team about selling me the tank and ending the contract, promising an email within 3–5 days, but I never heard back.

I had been a customer of AmeriGas for over 30 years. I recently changed to another provider for better service and cheaper rates. It was very difficult to contact Amerigas to cancel my service. When I did, they were very defensive. Then they told me they were going to charge me almost $450 to come and pick up "their" tank, as I had been renting it. That was a "perfect" ending to a very poor relationship. I implore everyone to find another provider for your propane.

Gave them 1 star because I was forced to, they are the worst and deserve none. They are a total black box, no local support or ability to speak to someone outside of India. I have had some bad customer experiences in the past, Amerigas is as bad as it gets. Go with anyone else, anyone.

I would have never chosen Amerigas for my gas supplier if I hadn't bought a foreclosed house and inherited the tank/gas set up originally. They own the tank so it is very hard and expensive to switch suppliers. I am going to have to take the hit and do it just because I am so dissatisfied with them. Call center situation (not in US), they hide the tank rental fee each year in the bill so that you owe a balance which is sneaky. Then getting them there to fix THEIR tank is a nightmare and has led to me running out many times. (Broken gauge) I would stay far away from them and compare to other smaller companies which have better price per gallon and service is in America.

Amerigas billing department overcharged me by over $200 on my 1000 gallon propane tank fill. I’ve been attempting to contact someone in their billing department since March. I’ve call their hard to understand overseas customer service phone multiple times and explained the overcharges. Their overseas Customer service department tells me someone will get back to me but no one ever does.

Amerigas apparently does this once a year but they decided to dispatch service techs to my location without my knowledge and then sent me a bill for 119.99. Spoke with customer service and they won’t do anything but apologize that I wasn’t aware.

Over a month ago I paid IN FULL for a propane tank to be filled at my mom’s house. Amerigas GOT their money! My mom on the other hasn’t gotten service and still hasn’t had service to use her gas stove! My mom has patiently waited a month to use her stove but can’t. 6/13/25 was her first appointment to connnect the tank so my mom could use her stove but nope, they cancelled. Took the time to call customer service AGAIN to make the next appointment which was for 6/24/25. CANCELLED!!!

Amerigas purchased my local propane company a couple years ago. As of last year they have updated their terms and conditions, and have started charging me tank rent. Just now, they said that I will have to pay a $140 fee for a "leak test" when I get my tank filled, on top of their "fuel recovery fee" and "hazmat fees" (plus the propane at over $1/gallon over market rate). It took 2 emails before I called to get an explanation, which was that I had no received LP in 2 years. I called back after looking at my invoices online, which showed a delivery 8 months ago. The customer service person checked the records and cancelled the leak test. It costs at least $300 to extract yourself from Amerigas (tank collection fee). They notified me to expect delivery in about a week, then notified me it was coming the next day (when I could not be home to supervise). They try to charge you for everything, and not just a little. Stay away if you can.

Signed up years ago... They had no hidden fees for years then it all changed a few years ago.... Fees for everything.... Currently working to get out of this vulture company for good and it is going to cost me big time.... Stay away please.

As a past customer of almost twenty years of Guilford Gas/Amerigas, my disappointment continues to worsen. We have been paying yearly rental over this time for a propane tank that was thirty years old this year. The serviceman that came to return the tank saw the bubbling and rust on the underside of the tank. It had not been inspected in over 5 years. He told me this tank would certainly be scrapped. I was told that since the tank returned was uninspected and to be scrapped, that a full credit would be issued and we would be paid for the quarter of propane remaining in the tank.

Victor agreed to adjust disconnect fees, but later found out he adjusted nothing and instead added late payment charges. Calls to repeated customer service agents (poor English) and supervisors was a total waste of customer’s time.

I am writing to express my disappointment and frustration with the service I received from your company. Our propane tank required repair, but we were not notified, resulting in a canceled delivery and a disruption to our gas supply. Our kitchen and outdoor grill are entirely reliant on gas, and the lack of notification has caused significant inconvenience.

DON’T WASTE YOUR TIME! After being Amerigas customers since 2008 we finally had enough. The last straw was with our last delivery. We called and scheduled our tank refill, got our delivery window. They contacted us and said they were coming the next day and to keep the gate open. The next day we got a notice that they were unable to fill the tank because the “gate was closed”. Our gate was locked open, so we got on our video surveillance and not only was the gate open all day long, a propane truck NEVER drove by.

Don't be fooled by their fancy website. Had the opportunity to compare AmeriGas with my local propane supplier. Couldn't believe how bad AmeriGas was ripping off my neighbor. They paid $1.50 more per gallon for propane, tank rental costs were seven (7) times higher, they charge tax on service, and they charge other hidden fees. In addition, their customer service sounds outsourced (not in the US), where they do everything in their power NOT to help you. They are still fighting with AmeriGas over extra inappropriate hidden fees charged to them after they terminated their contract. Run away from this company as fast as you can. There are better local provider options available.

After Amerigas finally corrected a leaking gauge I detected a gas smell. As they requested I called and told them. It was after hours and the customer service man said he would send out a serviceman. He then said I will incur the cost. I said he could wait till working hours because it's been a couple days and the smell after removing the cover has disseminated. He said he had to anyway and the cost would be high after hours. I said not to send anyone but he insisted. The repairman came, checked the valve/gauge and said it seemed ok and probably just released the pressure which could have been the smell. He was sympathetic and said they may want to charge me and to call and explain you did what they requested and the cost should be dismissed.

RUN!!!! Hidden charges, entire customer service is outsourced and can’t understand them. Hard to close account. Horrendous. Feel bad for the kid man that came to remove our tank, he said he is also frustrated.

Would give zero stars, but that’s not an option. Tried to schedule a purge to our tank but they won’t schedule these. Since this is our Summer cabin and we are three hours away I was forced to cancel AmeriGas and go with another company that was willing to work with our schedule. I called AmeriGas to pick up their rental tank and a couple of days later received a bill for $420 for the pick up. Now mind you, when I called to schedule the pick up they never mentioned the fee. Apparently it’s buried somewhere in their documents that we all read… I feel $420 is an extremely excessive pick up fee, basically gouging. They were coming from 20 miles away. I called customer service to complain about the large fee and they are unwilling to discuss any kind of adjustment. Please be aware that if you cancel your AmeriGas contract, don’t call them to pick up your tank or you’ll be charged $420.

This is the worst gas company I have ever dealt with! Predatory rates and fees and absolutely NO customer service! All calls are handled overseas and are rude when you finally get a call back. $600 fee to end my service. $50 fee to pick up tank and move two miles to there yard.. Look at other reviews all the lowest score possible...

Cannot get customer service or contact Finance Dept or anyone. No phone numbers work. I’ve been using AmeriGas for 11 years and had little to no trouble contacting them until now. I received a text today 6/11saying I have a bill due on 6/14. I mailed a check for the full amount on 6/2 and it hasn’t cleared my account. Are they bankrupt and having payments being held by the Bankrupt Court or is it pure incompetents? I have tried all means to contact someone, anyone, to no avail. I’ve never in my long life had this problem with any companies I’ve ever dealt with. I’m not sending another check until I know what the hell is going on.

This company is the worst propane provider for arrogance and safety stupidity requirements. I have my own 1000 gallon buried tank and new house. My tank was installed by a certified State of Texas Railroad Commission plumber. The tank was filled by the tank supplier. Since I own my own tank I shop around for the best price and Amerigas had a great price but they have strings attached. They said they needed to do a safety check which normally cost $360, but they would not charge me.

I only used this company because I bought a house with an existing tank rented from them. I concur with the other 1,200 one-star reviews. Horrible customer service, canceled winter delivery 3 times then needed the good ole $140 pressure test done because percentage was too low. Will call is $9.99 for every delivery - but also totally worth it considering how unreliable they are.

Customer service is non existent. Needed a tank replacement in June 2023, but still had some propane in the tank. By December 2023 the issue had become critical but still couldn't get a new tank or propane. Finally ran out of propane and cancelled my account. New company (Suburban) promptly set up new service and on Dec 30, 2023 requested AmeriGas remove their tank from my property. It took until Feb 2025 to get the tank removed, even after multiple requests and threats. In the meantime I continue to get bills for tank rental, the latest in March of 2025 - more than 2 months after they finally removed their tank. AmeriGas has acknowledged multiple time that the account is closed, but they are now reporting that a payment for the 2025 tank rental is more than 60 days overdue. Customer "Support" is a foreign call center and no local numbers available, they do not keep a record of calls or correspondence so very frustrating to deal with.

Amerigas charges you extra fees for phone calls, to order refills, as well as other types of calls. Beware the day you need to move, switch companies, or get a tank of your own…they charged us almost $400 just to terminate service/pick up tank. And you can never payoff the tank you rent…that alone is $120/year for a lifetime. Even the worker who came to pick up the tank implied they’re greedy. We were with them for many years and they were never helpful, but I never imagined the amount of required fees just to terminate service. And I had to wait for hours to get through to someone.

This is by far the WORST company!!! If you have an option to not use them I would take it. I’m on an auto-fill program at our house. TWICE they let me run out. And when I call.. You call a call center overseas!!! Their excuse is that they had a computer or software glitch and my account info was affected!!!

In 2021 the electronic gauge was deliberately removed from my tank & delivery became unreliable. You call for a fill & its was weeks before a delivery happened. During an ice storm my beginning tank % was at 14. 8hours of hold time, disconnections and being transferred at least 10 times, Amerigas requested an emergency delivery since my house was then in the low 40s. At 3 am, a man from Amerigas requested to enter my dark home & I declined for personal safety reasons. Corporate comped my bill & put me on a 3 month auto refill schedule even if I didn’t need gas, they had to come check my tank. Remember they removed the meter.

Please do not ever use this company. They do not have American offices with real addresses or even anyone that is here in the States to help. They are holding our family hostage at this point without any service.

Been a customer for years, was on auto service, but somehow I was told I was on will call?? Ran out of gas, they want to charge me for leak test because the tank is empty. Their gas price is the highest in the area. Their customer person was hard to understand, but they said I would need to use the website to schedule service "for free" otherwise, if want to talk to a customer service rep, it will cost $10. Thanks for making it easy to cancel your service. I done with you!

This is a terrible company that NEVER puts their customer first. We are YOUR customer; you should be doing a better job! We had an install for a propane tank, which took since a request in January, 2025 to get installed. Just installed 4 months later. Did not finish the install, called multiple times, told someone would call me...which never happened. Only gave me a small amount of gas in tank. Won't fill tank until install has been completed. I must call back to schedule a fill once they complete install. I have been without gas to cook since January 1, 2025. Not happy Amerigas! Recommend using anyone other than Amerigas.

We converted to natural gas and no longer have a need for the propane tank in our backyard. I called to schedule a pickup and there was such a language barrier that the scheduling was impossible despite my ability to be patient. Also, I believe there is some sort of "game" they play around picking up the tanks. I was on hold for 20 minutes after choosing the promp for "tank pickup". So I decided to use my work phone to dial in and chose "new customer" prompt. I immediately was connected to a person. My other phone was still on hold for a "tank pickup" person at the conclusion of the call. At that point it was 30 minutes.

As many others have mentioned customer service is absolutely the bottom of the barrel. Calling the local number for information gets you an answer in China or some other place to a representative that barely speaks English on their good day. I got fed up with their nonsense and after several years I had the tank picked up. This was a hand cart size tank and yes as mentioned by others they charged me over 400 dollars for the simple pick up. I caution anyone considering this company do your homework. They should be called "RIP OFF". If they were the last propane company on earth I would just use wood.

This company ain't nothing but a bunch of crooks. They have foreign answering systems where you can't talk with anyone to voice a complaint. When you turn equipment in they come up with a bunch of predatory charges that are more expensive than the equipment you turned in.

Extremely poor service. Extremely difficult to work with customer service. I'm looking for another company. I have never experienced anything like this level of poor service and disregard for the clients.

AmeriGas should be ashamed of themselves. We were using two of their small propane tanks for over 15 years. We decided not to use propane any longer and they charged us $420 just to pick the tanks up. I couldn't have made the transaction any easier. I had both tanks disconnected and sitting in the driveway when the technician arrived. He was here for less than 10 minutes and they still charged us $420. Quite steep! Beware of AmeriGas.

The Amerigas saga continues a year later and they won’t provide phone transcripts. To recap: 1. Had my tank filled 4/2024 and was put on auto delivery so my tank would never again be empty. 2. 9/2024 auto delivery came (as expected) = happy customer. 3. 2/13/2025 Empty tank. Set up urgent delivery with a charge of 300.00 (to be invoiced) even though I was on auto delivery and this shouldn’t have happened. 4. Confirmed delivers 2/14-2/15/25 (see screenshot) - no delivery the 14, 15, 16, or 17th. 5. Contacted Amerigas to be told the driver was on the way m. Agent also removed the 300 fee due to the issues. 6. After hours of no delivery, recontacted Amerigas to be told no driver was on way and I needed to pay 300.00 and that’s why no one had delivered. After logging in, there’s NO request for 300 plus the agent had removed it.

Worst company I have ever dealt with. They don't even tell you a window of when they will deliver gas. They expect you to sit around all day and wait for this ignorant. Worse customer service ever.... ever. When my tank rental is over I'm getting the hell away from these guys. Terrible. Don't use them. Serious.

Worst company I have ever dealt with. They add fraudulent charges to your bill and refuse to take them off unless there is legal action. They also lie about tank %. Customer service is rude and unwilling to help.

The natural gas mergers in North Georgia have been VERY detrimental to Amerigas Customer Service. Before the family-owned businesses were gobbled up by Amerigas, and even before Amerigas got too big, Customer Service was a BIG DEAL. Not so more. You cannot get past the non-English speaking people in the call centers. I spoke with people in Chicago, New Jersey, and overseas - in the SAME DAY! There is no way to reach the Local Blairsville GA office. I even went by the old office which is mostly closed and a big sign on door, saying "Not Open to Public, Call the 800 number" which leads to an hour of wasted time. I even mailed 2 hardcopy letters disputing my charges and both were completely ignored. I finally paid the bill and late fees today to avoid more late fees. Ignoring your customers IS NOT good customer service. It will only take me a few seconds next time I even think about doing business with this monopoly again.

I was a customer of Efrid Gas for decades until they were purchased by Amerigas. At first, there was not much of a difference, but things quickly changed. Amerigas continually charged nearly $1.00 more per gallon than the retail price of propane in North Carolina. At first they would recalculate the bill, then they went to a call center out of the country to handle all calls. The call center attendants are sometimes difficult to understand and provide absolutely no assistance. They only knew what the invoice said and there was no deviation. Repeatedly I asked for a way to contact my local Amerigas office and they would not provide any phone or email. Filling out the contact form on their website was a waste of time because I never received a response. I would suggest you find any other company for your propane needs.

This is, without a doubt, the worst customer service I’ve ever experienced. I had a gas leak, and my propane tank was red-tagged—a clear safety hazard. Despite this, the gas was left on. When I called, an employee finally came out to turn it off and casually mentioned they only have two technicians for the entire Bay Area. That alone is unacceptable. I’ve since spoken with at least 10 different customer service reps trying to schedule a repair. Some claimed a technician was on the way, so I canceled all my plans and waited—only to find out there was no record of the appointment. I still don’t know if I have an upcoming appointment or not. One operator said it was canceled, another said it’s still scheduled. No one seems to know.

In February, we woke up to an extremely cold house, (overnight temps in 20s). The Heating system was trying to come on, but couldn't. We check on the propane tank and it was at 5%. On Dec. 31, it still had 20% and we bought another 100 gallons. In 5 weeks, it had all leaked out. That amount of propane usually lasts us 8-10 months. We scheduled an emergency delivery only to find out that it would cost us $300 and $200 for emergency response, mandatory tank leak check and $1600 for a mandatory fill of a 500 gallon tank @ over $4 a gallon and a 7 day lead time... so, there was no emergency on their side, but we were still required to pay for emergency service.

Not sure how they can even be in business. After realizing I was paying double for their propane I switched to another company. Asked them to cancel my account and pick up tank. Other company disconnected there tank and regulator so all they had to do was pick up tank. Tank had 5% or less fuel. Said 1% so was empty when they picked up. They wanted to charge a $119 charge on top of the 299.99 pick up fee. Which I was able to dispute after a painfully long phone call with they where able to cover by adding a rental fee. Took them 4 months to to pick up there tank. OK I will stop for this is getting to long. I'm happy I don't have to deal with them anymore. 🙂 One more thing is couldn't talk to anyone local.

This company is a pain to deal with. I had them for 5 years and there service just get worst and worst to the point I left. They over change by about $2 a gallon. I was on auto fill and they let my tanks run out multiple times then try and charge me extra for an emergency fill. I have been fighting with this company for 5 months after I change companies to close out the account and pick up there tanks. They are trying to charge me for tank rental and late fee on there after I closed the account. There email and phones service are junk the only way I can get ahold of the of someone is calling billing department and being but on hold for 20 mins.

I consider AmeriGas as fraudulent company. This assessment only partially reflects on the customer service agent. AmeriGas by mistake delivered 30 gallons of propane. I am on pre-buy plan and was due for renewal in May. In March working with an agent, I ensured all the remainder money is used for the delivery so that I can start clean in May. Without explaining that they wrongly delivered propane I did not order for, they charged for it at a very high rate (higher than what was agreed upon in pre-buy agreement and kept sending reminders that I pay). I should not be paying anything for their mistake. It is a multibillion-dollar company that can afford to lose 30 gallons of propane. Additionally, even when I have 70% of tank they scheduled delivery, that is unnecessary.

I give this company a -0. The delivery driver was horrible. I was delivered a 100 gallons in my 500 gallon tank when I we requested to fill. Then I smelt gas when I was working in the yard. Then I go into my house and my gas is no longer working. No hot water, no stove etc.. So on my third call to them (the customer service ladies were very respectful) but they can’t tell me when the tech's coming out. So I’m still waiting for a call and they skimped on my gas. Horrible company.

If I could give a 0 star I would. I was a customer for many years. In Sept. 2024, I canceled my service. The tank was picked up in Sept, after I called 2 more times. Over 5 months later in March 2025, I get a final bill. $589.27. $327.74 for tank pickup. $131.09 for dispatch and $130.44 for tank rental fee 12/10/2014 - 11/30/25. I did not have their tank after 09/09/2024. And I was paid up on rental through 11/30/2024. I filled out the online form to complain about the rental fee which was wrong. The form says they will get back in 3 business days. Never heard back, I called, forever on hold. Finally got customer service. I explained about the mistake. I could hardly understand the person on the other end. She said pay 1/2 the bill till it gets straightened out. I paid $350.00. I never heard back. 7 days later, a $36.00 late fee was added. This company needs to be avoided by everyone. Scammers.

I have had a credit balance for over a year. I finally emptied my tank and cancelled my service. They are telling me 4-6 weeks to pick up my tank and 30 days for my $400 refund. This is ridiculous. If I owed them money, they would be charging me late fees and interest. Techs don't show up on scheduled appointments yet I get service charges.

I don't want to bad mouth a company but I recently terminated my contract with AmeriGas and had the pleasure of working with their customer support (overseas) to address pickup and reimbursement of funds associated with my account. Four weeks after canceling my contact they have yet to pick up the tank and credit my account.

They suck. They lock you in with high prices and terms that cost you for them to pick up their own equipment when you cancel. STAY AWAY!! Customer service is terrible, nobody can speak English. Took me 5 phone calls and around 2 hours of my time to go over the same information.

I received a bill for tank rental in the amount of 172.71. I contacted Customer Service to request this fee be removed from my account. I was told this could not be done, To avoid this fee I was required to purchase 240 gallons per year. I only have a 125 gal tank and it is hooked only to gas fireplace logs. It is impossible for me to get or use 240 gals per year. I am requesting this fee be removed. It is unreasonable to expect me to use their minimum.

They are absolute scammers. They tack on all sorts of "truck fees" and other fees. We were told it would be $300 for them to pick up their tank and just got a bill for almost double that because of extra fees they added. Also, it is no longer possible to speak to a representative from America.

Just go with another company. We have had nothing but problems over the past 10 years with AmeriGas, from running out of gas, terrible customer service and being held hostage because they own our underground tank and won’t remove it so we can go somewhere else. Now they have a transponder on the tank and we ran out of gas 10 days ago and we are still waiting to get it filled. No local number to call so I am literally getting myself in the car and driving down there. I am worse than livid. Don’t use them and always buy your own tank so you are in charge of who you use.

This company is the absolute worst!! They say if you fill up your tanks, they won't charge rental on their tanks. Yet they charge it on bill. They take forever to get the tanks and then charge rent. Their billing charges are ridiculous!! The charges are completely unfair!! When you call them to set up a payment plan, they pass the phone for two hours and hang up on you!!

AmeriGas has incompetent technicians and I believe unethical business practices. We became new customers, when the first technician came to do a check he put down that he was unable to perform the check because he could not find my home. He was sitting in my driveway and didn’t get out of his truck yet we were charged $199. When I went outside he said the line failed and had to be re-inspected. I said, "You didn’t get out your truck and haven’t checked the line." Then he put a lock on the propane tank. We had to have another inspection days later, another $199 and he said it passed and propane would be delivered the next day.

I am having the same issues as everyone else. Reported a leak, they came out to fill up my propane and said I didn't have one. 30 days later, all my propane leaked out. I had my Hvac come and fix the leak. I called to report it, and they said it was their policy and procedure to send out an inspector...guess what? I quickly got an email with a $500 bill. I've been disputing it since, and I'm still trying to get a resolution. In the meantime, I am almost out of propane, and I'm afraid to get a 'fill-up'

I lived in an apartment serviced by Amerigas from July 2020 to August 2022, when I moved. At the time of my move in 2022, I called Amerigas and told them about my move, as well as my new address, and they assured me that they would set up my new address for service. When I got my first bill in the new apartment later in 2022, I called to ask about my old address still showing on my account. They assured me that the address just hadn't been updated on my account and that they would be sure to update it with my correct, current address.

I brought my house in 21. The previous owners had already had AmeriGas.. First I had death in my family, second year a divorce, with that being said I’ve accepted a lot from this company… Their tanks are not reading the gas amount so I never know how much I have. When I called I’m told the same amount.. I called 2 weeks ago. Made the payment. I was out of gas and I was told I would have a delivery by April 14. Now it’s been 2 weeks and today I’m told to wait until April 26 and keep in mind I have 3 kids and no hot water. No one should have to be in this situation. I really hope no one else is dealing with this you.

In 2023, my father passed away after being a loyal AmeriGas customer for over 20 years. Following his passing, I requested that the account be closed and the billing address on his account be changed to mine to ensure I wouldn't miss any future correspondence. In October 2024, we sold his property. At the recommendation of our realtor, we had his 120-gallon propane tank partially filled in February 2024. We received 92 gallons, which were fully paid for at that time.

Absolutely horrendous service! I would give them 0 stars if I could. This past winter, they changed their monitoring system on our tank, which was the most pathetic installation you can even imagine (literally TAPED on the tank), so it didn't work. In the middle of winter, when it was 19 degrees and below, we ran out of gas (although we were on auto refill). We had to wait THREE DAYS for them to come refill it. Our house got down to 40 degrees inside!!! My wife then spent THREE MORE DAYS on the phone with them trying to get them to cover at least part of the gas it took over the next 3 days just to get our house back up to normal temp. Luckily, our heat system wasn't broken from running dry.

Holy cow, I don't think I've ever seen a company with a lower customer review score!!! Pitiful for a company that boasts about the commitment to excellent customer service. Terrible company DON'T USE!!! I ordered gas online and was given a 3 day delivery window. After those 3 days came and past with no gas, I made a phone call. They said they had no record of that order and wanted to charge $300 for an emergency delivery. I've been a customer of theirs for over 15 years. Think that might count for something. As a home builder, I have recommended many customers to them. I will be using a new company and will never recommend them ever again!!! They need to remove the Ameri part from the name. They don't deserve to use part of the name of the country I live in and love. I'm sure they will lose way more than $300. If you read this, don't use this company ever!!! They won't get another dime from me!!!

I wish there was a zero, this company is dreadful. You cannot speak to anyone other than some poor girl in India who continually apologises, but has no power. I will NEVER use this company again. Fortunately I own my tank and can shop elsewhere. Buhbye Amerigas!

Worst outsourced customer service ever!!! No manager or supervisor available at all. Terrible communication from AmeriGas. I would never use this company if I could start over. I do not like Amerigas at all.

Run like the plague from this company! Do not be fooled by their name, you will NEVER speak to someone in America. I have been on an empty tank for close to 3 months because there is a "note for repair" on my RENTED tank. When I call to get answers, no one knows what said repair is. Twice a mechanic has showed up and called ME to ask what is wrong with the tank..... No longer worth the headache. I will be taking my business elsewhere.

Initially, they will give you a good price to rope you in then after the first few months, the price will be 3.27 per gallon or higher and they charge you several unknown fees. Customer service is outsourced and barely speaks English, they never deliver on time then when you run out of gas, they charge you fees. I ordered 100 gallons of gas which only filled to 29% and ended up with an 827$ bill due to fees!!! DO NOT use them.

Called for propane, was hung up on twice before I was sent to the correct department. I was then told they’d do a utility credit check, I knew that would be ok. Then I was denied credit by them. I said how do you determine that they said by experience. Well if you’re not doing a credit check then why do you use experience? Then they told me that my propane tank is rented, which I found out later it’s not. They told me it’d cost me $325 to fill my tank that day. I had another of my roommates call and they told him, it’d cost $237 for them to come fill it. How is it different 2 minutes later? They are shady. I went with a local company and my credit was approved plus it cost me $100 less even with a new tank installed.

I was a few days late on my bill and I have been with them for years. I scheduled my payment and they in turn took out my payment and an additional $1700 dollars that I did not authorize. They told me because I was late, they could take what I owed them out. I was on the budget plan so my payments would be equal amounts. The first customer service rep was terrible that I spoke to. The second one was very apologetic but would only refund me by check, the now credit balance I had with them which still meant I was over a thousand dollars in the hole. Terrible policies!! So no late fee, they just take the balance of what you owed them. The whole point of the budget plan is to span the payment out so by the end of your contract time, you are even. Nope. They took it all!!!

They entered my property when I was not at home, then proceed to charge me almost $500.00 to check my tank . My cameras caught the tech here for 2 minutes then he stated did an "emergency check" for 30 minutes. After multiple calls and discussions, they would not remedy this situation. This is not the first issue I've had with Amerigas, unfortunately when I contacted a local company for my initial installation and service I was not aware it was Amerigas or I would never have continued with them. Be aware, they are not a company to do business with!!!

I’ve now ran out of propane twice during the winter because of how much they care for their customers, I made the order 3 weeks in advance and have been out of gas for over a month in a trailer freezing. They have delivered gas numerous times to me but now it’s a big deal because my propane tanks are too close to my water line so they won’t give me propane, a service technician came out and told me it’s okay and to put a bucket over my water line that leads outside of my trailer. Now the first words that came out of this service technician is “I’m sorry but the guy who delivers propane hates everything and wants to make it hard on everyone.”

Amerigas LP, sent me a bill for propane tank pickup in the amount of ($445.18) today - 4/4/25. I was not alerted there would be a charge for picking up a leased tank when closing the account on 12/23/24. Amerigas left the tanks sit on my property for 3 months and two days and finally picked them up on 3/25/25 after multiple phone calls over 3 months for them to come get the two tanks. During the phone calls I alerted the representatives that I was going to charge a storage rental fee if they did not come get them promptly!

They will not fix the tank that has a bad gauge and keep coming out to fill the tank every week even though it's already full. Not sure how this company stays in business. And they just replaced the tank last year.

I had one question about getting a propane tank put in our new addition and the receptionist couldn't get off the phone quick enough. What a joke! I wanted to know the process for getting a review of my property, refilling and installation. She tried to hang up several times, stating that she can't give me any answers until I was 4 weeks away. I just needed perspective, I am a novice at gas, size, cost range, refill cost, who installs, etc. I have only assumptions and the only answer I have right now is the AmeriGas will not have my families business. Sorry to have to say anything, but you lost a customer today and I was a slam dunk.

I had an automatic delivery with them. It was a 500-gallon tank with an electronic monitor so the delivery people could see how much propane was left in the tank. Usually, when the propane was below 30%, they would deliver about 200 or 300 gallons. In Jan of 2025, they delivered 4 times, 270, 57.6, 37.5, 6.3 gallons, respectively. For each delivery, they charged a fixed $14.99 hazard material fee and $7.99 fuel recovery fee. I believed that the latter three deliveries were unnecessary and requested a refund for the fees. But my request was declined by the representative, a lady with an ** accent.

This has to be the absolute worst company to deal with. They charge triple for propane than other companies. You can never get in touch with them unless you are on hold for 2 plus hours. They are a major rip off. We canceled our service with them and we're still charged over $400 for them to pick up the tank. Never ever do business with them. Lesson learned! The only reason I gave a star is because you have to in order to submit this review.

If I could give **zero stars**, I would. AmeriGas has been an absolute nightmare to deal with. They locked the propane tank behind my house — which they **filled to 70%** — and now **refuse to remove it**, preventing me from switching to another provider or even getting heat to my home in Munds Park. This has been going on for **over two months**, with **15+ phone calls, multiple emails, and more than six hours on the phone**. I’ve been transferred around repeatedly, mostly to people who can’t answer basic questions or resolve anything.

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they were attempting to contact the local office manager.

The absolute WORST company. Incompetent across the board. Impossible to speak with anyone that's not outsourced out of the U.S. Dishonest, inflated pricing, and left me with a in ground tank that had a leak for several months without repair. Sent me a bill for the repair. Been a customer with them for 10+ years..not anymore.

We have been with Amerigas for some time. Regretfully. We tried to cancel service with them (I didn't TRY. I did yet they brought us propane after I canceled). THE DAY the new propane company was delivering they suddenly decided to bring us propane after being without for over a month during an arctic freeze. Luckily we had firewood. So because of their delivery my husband didn't want to be combative and allowed them to leave the tank and continue service. Regretfully. So fast forward to a year later. They add something to our tank. Then we continue service as usual. Winter hits. They deliver 300 gallons December, then January, then February. We get a bill for 2500 dollars and being told we were off the monthly payments and I'm getting an email about collections.

I was with the previous company 25 years before Amerigas took over. Never had a problem. We have had instances of getting our deliveries dropped due to bad weather, even with already scheduled delivery dates. That is fine. I called Amerigas on Feb 12 to tell them I want to end our business with them and they can come and get their tank. I talked to a woman from India and a man from Africa before I could get any response.

Absolutely horrible service... We ordered a fuel delivery because our tank was almost empty... We were not home when they arrived for delivery so they locked out our tank and didn't deliver the fuel stating "Customer must be home" Why? You're filling the tank... that's your job. I don't need to be there to hold your hand. You don't enter the residence to check for leaks... Just do your job. They left us without fuel for another 3 days because it was a weekend and this was during a blizzard... then charged an emergency fee to unlock it of $300. They are SCAMMING people. Their customer service dept. is based in Kenya now. Goodbye local convenience. Representative stated they would remove the extra delivery fee of $300. They didn't.

After AmeriGas allowed my propane to run out (was on automatic delivery), they delivered propane at a rate 35% higher than other companies in my area. I looked at my bills and realized they kept raising the price each delivery regardless of the market. I then switched companies and had their tanks put on the side of my driveway. I thought I was done and would have to pay the $149 pickup charge. But NO! After calling them to close my account which took literally hours to get to the right person, they charged me close to $500 for the pickup! This even after I verbally verified my charge should be $149!

The worst, absolutely DO NOT USE Amerigas. Sent me a quote for filing my tank, said the safety check is waived since I'm a new customer. TWO weeks later, they finally come and fill it. Get the bill, charged me 199.50 and 99.99 for a safety check! After two phone calls of over 40 min each, countless emails and chat conversations just to send them THEIR OWN EMAILED QUOTE, they finally credit me the overcharge. I've never seen a company work harder to lose a potential customer before. I own my tank so I can go anywhere I want for gas, it for SURE will never be Amerigas again.... What a joke, read the other reviews about them, insane they're still in business at all.

Run Forest, run!!! Despicable company. I was a long time customer of over 20 years. I finally left as they were charging $4.60 a gallon while everyone else was at $2.60 a gallon. Horrible experience with agent when you call. Outsourced outside USA. They don't care. No skin in the game. Switched to a local company. Still waiting for Amerigas to come pick up their propane tank. It's rusting away sitting in my front yard. I'm sure the neighbors love seeing it as much as I do when they drive by.

Worst customer service ever! Prices are outrageous! Way more than other companies for both the gas and tech service. Stay away from this company! Tried calling many times over many days and never got resolved! Tried switching companies and were told it would be over $400 to pick up the tank. Highway robbery!! Condescending attitude of the people who did answer the phone!

STAY AWAY! Amerigas is the absolute worst and most unreliable company I have ever dealt with! If you live somewhere that you rely on propane to heat your home please don't use this company. They will let you run out in the dead of winter, even if you're on their autofill program. Getting billing discrepancies handled is a nightmare! Their customer service is handled outside of the United States with a huge language barrier if you speak English! Don't fall for their reasonable up front rates. There are many hidden fees that brings their service to a much higher price than any other propane supplier in my area! IF YOU OR ANYONE YOU KNOW IS CONSIDERING USING AMERIGAS RUN AWAY!