AmeriGas Reviews

It is now June 2026, I bought a tank from a local Propane tank and gas company in about 2001. Many years later Amerigas took over that company so I started buying Propane from Amerigas a few years ago. Since the only thing in my house that is propane is my stove I only got the minimum of 150 gallons on March 5, 2026. Since it was only for my stove that will last me until I build the all electric house I am planning on building in a couple of years. They charged me $3.899 a gallon and my bill came out to about $650.00 after all the taxes and fees.

Worst customer service experience I have ever had! I contacted AmeriGas on May 14th to refill my forklift propane tanks. I provided my company name, address, phone number, email address — everything they requested. I was informed that company policy required payment in full before delivery and that delivery could take up to one week. I complied immediately and paid in full upfront. When I contacted them today to check on the status of my delivery, I was told they had gone to my “other location.” I explained that I have been operating from the same location I originally provided for over 23 years and that there is no confusion regarding the address I gave them.

I’ve had a billing dispute with Amerigas on my first 800 gallon pre paid fill on our new home in silver springs Florida ongoing since November of 2025. The Billing error is still not corrected after many attempts contacting them by phone, emails and on their message center. The hard to understand and un responsive overseas customer service team never resolve my billing issue so I’ve been buying my propane elsewhere. Recently I’ve been receiving emails from Amerigas apologizing for their horrible overseas customer service team and now they have informed customers that they have brought their customer service department back home.to the USA.

This company is horrible. They mistakenly put a lock on my system and have so far refused to come out and remove it. There is a transfer situation, with me being a new property owner. I get my gas via a meter, and they locked it out pursuant to the old owner's request to terminate service.... I've initiated a new service, paid the first month, and they STILL locked it out and have not come out to remove the lock so I can have gas. It's been 48 hours with no gas.

Still haven’t heard back from AmeriGas. Waited since Thursday for delivery. Was not notified delivery was going to be done so scheduled a representative to come and open up tank who refused to and said the tank was too close to the Heating system, which has been there for several years and why would an AmeriGas representative delivery service man deliver something that was detrimental to the customer, have not gotten a phone call. It is Monday. Was having a party and invited several family and friends to my house and had no Propane that was promised to me. I have a 2000+ credit on my account. I’m very unsatisfied and I’m looking for another Propane provider. Sincerely, in regrettably Karen **

Amerigas has the worst customer service I have ever experienced. I had a leak, they came out, the young man was really nice. But when I got my bill, they charged me for equipment maintenance & Service labor. $212 each. I tried 6 times to call and ask what the difference was. I finally got a person, I explained my bill, they were polite but then said I need to be transferred. I went right back into queue for another 58 minutes. I am convinced their strategy is to just wear the customer out. I give up. But I will look for a new service.

I have been on hold for over an hour. It is now 3 o’clock and I started at 12, after an extensive hour and a half wait I finally got a Jasmine on the phone, gave her my phone number and name and said, "Please if we get disconnected call me back." she assured me she would and said she’d be happy to help me and then drop the call however, it looked like I was still online. I waited an additional 40 minutes and she never picked up, I am so irate right now I have no Propane because mistook another account that I had sold over a year ago and I called them to tell him I had sold the property and to not mistake one for the other and now I am out of propane and have to wait two weeks on a long weekend with no Propane, pissed, beyond, unreasonable.!!!!

US based Customer Service hold/wait time is minimum of an hour, with multiple transfers needed each being an hour long before speaking to an agent. I've spent 3 hours on hold to try to get to the right person to get a tank collected with no resolution in sight still.

I have been an AmeriGas customer since 2006 and to say that anything they offer is customer “service” is an absolute joke. This is the worst company I have ever dealt with. The only reason I stuck with them for so long is because no other service was available to me in my area. Their per gallon amount is almost $2.50 higher than the company I just signed up with, and this is the rate for a customer who has been with them for literal decades. And to top it all off they’re charging a removal fee of $420. $121 of that fee is a “dispatch fee.” So ridiculous.

Horrific! We contacted 5 plus times about delivery for propane. No delivery for over 2 weeks, when finally delivered, no contact for someone to be home, and locked account. Unable to have hot water without any knowledge. Told I would hear from leadership after waiting on hold 2x for over 5 hours. Still without propane going on day 17.

DO NOT get involved with this company. Worst customer service in the world, no one answers the phone. I have now been on hold over 2 hours to try to get delivery. Got a text message propane being delivered to our cabin. No one showed up, then got a text message they couldn’t find our address. Yet they have been delivering to this address for 30 + years!!! Now on permanent-hold waiting to get this figured out. It’s going to be worth the extra $300 to end ties with this worthless company.

Worst company ever. Just don't use them or you will regret your decision. If you want to see more, take a look at the overwhelming customer complaints on BBB.

Just look at feedback and read reviews. Stay away from this company.

The Worst Company EVER! Amerigas supplied the propane for my house and I paid Amerigas to install lines at my house. When we arrived and found our tanks emptied, we called and they came to inspect and found no leaks. When it happened a second time, I called them and again they found no leaks. When we smelled propane while sitting on our porch, I called another vendor. They were there within hours and smelled the propane walking up. The leak was between the Amerigas tank and the mixing valve. So I lost nearly 2 tanks of gas, worth approximately 600 dollars. They took no responsibility and charged me 600 more dollars for early cancellation.

Good luck getting any customer service at all. The wait for just getting someone to answer the phone or chat is horrific. I am currently waiting on hold....It's been 1 hour, 1 minute so far. No answer. Yesterday, I tried and gave up after 47 minutes. I didn't get any response from chat either. Just stay away from Amerigas!

Terrible company. DO NOT USE THEM! No live Customer Service (unless you count someone answering your call in India). Slow to fill; quick to bill. RIDICULOUS SERVICE CHARGES AND REMOVAL FEES! Run, Run, Run away from these guys!

Our experience with AmeriGas has been very negative one time they came out and overfilled the tank prompting them to have to remove the tank at that time. We were told that we owned the tank. Five years later after we had been serviced by another gas company they came and put a monitor on our tank after several phone calls both of which we were put on hold for over two hours. We were informed that we did not own the tank. We had the tank removed and I have to say this is the worst experience I have had with a company.

Terrible company. Charging above going rates and the absolute worst customer service ever. Workers lied about trying to reach me and lying about not being able to access property for delivery. They charged my $300.00 for an "emergency" delivery which took 3 days. We have been trying to reach someone for days and are unable to reach anyone. This morning the recording said they have too many calls and just disconnected. As soon as my tank is empty (so I don't have to pay the propane removal fee) I am going to go with another company.

I've had Amerigas for 10 years, unfortunately I was ignorant about my options when it came to propane for my gas logs in my house. I spent a few hundred getting them to set up the tank and a few hundred more to fill it. Little did I know that they automatically sign you up for auto-refill. Use half your tank? Surprise they come whenever they want and fill it and you get a bill in the mail. I wasn't home when this happened and had no idea until I got the bill. I quickly turned that option off. Then, I come to find there's a yearly lease fee. I figured after a few years I'd own the tank but that was wrong too. After 7 or 8 years of paying $140 a year, I sent them emails asking if I now owned my tank, and got no response. I sent them messages via the website, got no response.

Do NOT use this company! They are the worst in terms of customer service, billing delivery and repair. Recently a technician arrived unprepared and without the proper equipment to evaluate our issue. It took over 3 hours of holding on the phone, speaking to multiple supervisors to schedule another technician to do the job Then we were charged twice. After spending another 2 hours on the phone the issue is still not resolved. We also can't log into our account, change the login information or schedule a gas delivery. DO NOT USE THIS COMPANY! THEY ARE BEYOND TERRIBLE!

I had to pay a fee for Amerigas to deliver my tank about 2.5 years ago. I have sold the home and need the tank to be removed. Now they want to charge me $299 to remove the tank and another $149.99 for early termination of the "3 year contract". I HAVE SOLD THE HOUSE!!! I no longer need their service. Not to mention that every time I have tried to call and get customer service, I have to wait FOREVER for them to answer. Waiting over 40 minutes for a person to answer is just typical for them. They promised me that they would install a remote tank monitor when they installed it and never did. Their website also sucks. I called in over 6 times trying the get them to fix the website because after over 4 refills, the site still showed that I never completed the original tank fill after having the tank delivered. Terrible!!

Unlawful billing practices. Terrible customer service. Believe all of the one star reviews. This company does not conduct business ethically or legally.

I have been a naive customer for the last 25 years. Shame on me for not paying closer attention. Amerigas is charging me close to 3 times what others are charging. I'm going to empty the tank and switch to Ferrell Gas. They explained that Amerigas will take to dates to take their tank away and they'll charge me $500 to do it! I look at as paying them to go away. I'll be so glad to be rid of the thieves.

Amerigas is a rip off company. I had them for ten years, just to find out i was paying double the amount of other propane companies. When I went to cancel they charged me $150 just to canceling then almost $500 dollars for pick up and service. STAY AWAY FROM THEM.!!

Probably the worst company I have ever dealt with from start to finish! Had them for at least 8 years, no answer on phone calls, forced to use internet for orders, never paid attention to instructions on order. Their price for propane was always at least a $1.00 to $1.25 gallon higher than competitors. When we were finally fed up and could afford to cancel our service. They took over three months to pick up the tank and then charged us just a little shy of $400.00 for picking up their tank. Should be illegal to gouge people, another company has started renting tanks and AmeriGas is losing a lot of customers. Would urge you to look elsewhere and check prices and read fine print, they have a lot of it!

They operate with zero disclosure and misleading information. I was overcharged for a 150-gallon tank as if it were 350 gallons, and then billed $400 for a 5-minute service call where the technician did nothing but shut off the gas. No pricing was disclosed in advance — not even a basic estimate. This is deceptive business practice, plain and simple. Take your business elsewhere.

Terrible customer service. You wait on hold for 1 to 2 hours. Every employee tells you something different. The supervisor was supposed to call me back. It's been a week and haven't heard a thing.

I would NEVER recommend AmeriGas to anyone. Have been a customer for 20 years, luckily only use propane for supplemental heat from a gas fireplace. Once the local office closed several years ago, the customer service became nonexistent. Deliveries are not made as promised, questions are not answered. If you do reach customer service after hours on hold, you get someone who can only read a script - not solve or address anything. Repeatedly asked for someone to call me to address concerns. No response. Cancelled service and received a bill for over $500 for cancellation and tank pickup. Despite writing emails and sending certified mail, no one will respond to me about these ridiculous charges. I have paid (overpaid) for all my propane, tank rentals etc. I will not be held hostage for exorbitant cancellation fees when they do not have to honor their responsibility to provide customer service. Terrible company!!!

Sadly the customer service has gone from mediocre to non existent. Worse, when we requested a delivery, we were emailed a day later with a delivery for the following day, nothing happened! No delivery as promised, no call, text or email.

Amerigas is the worst propane company I have ever dealt with. They were charging me $281 a year to rent a propane tank. In 8 years I paid them over $2000 just in tank rental fees. Their customer service is unbelievably bad and I waited an hour and 16 minutes on hold to speak with a representative. If you need propane, do yourself a favor and find a different company.