AmeriGas Reviews

Do NOT use this company! They are the worst in terms of customer service, billing delivery and repair. Recently a technician arrived unprepared and without the proper equipment to evaluate our issue. It took over 3 hours of holding on the phone, speaking to multiple supervisors to schedule another technician to do the job Then we were charged twice. After spending another 2 hours on the phone the issue is still not resolved. We also can't log into our account, change the login information or schedule a gas delivery. DO NOT USE THIS COMPANY! THEY ARE BEYOND TERRIBLE!

I had to pay a fee for Amerigas to deliver my tank about 2.5 years ago. I have sold the home and need the tank to be removed. Now they want to charge me $299 to remove the tank and another $149.99 for early termination of the "3 year contract". I HAVE SOLD THE HOUSE!!! I no longer need their service. Not to mention that every time I have tried to call and get customer service, I have to wait FOREVER for them to answer. Waiting over 40 minutes for a person to answer is just typical for them. They promised me that they would install a remote tank monitor when they installed it and never did. Their website also sucks. I called in over 6 times trying the get them to fix the website because after over 4 refills, the site still showed that I never completed the original tank fill after having the tank delivered. Terrible!!

Unlawful billing practices. Terrible customer service. Believe all of the one star reviews. This company does not conduct business ethically or legally.

I have been a naive customer for the last 25 years. Shame on me for not paying closer attention. Amerigas is charging me close to 3 times what others are charging. I'm going to empty the tank and switch to Ferrell Gas. They explained that Amerigas will take to dates to take their tank away and they'll charge me $500 to do it! I look at as paying them to go away. I'll be so glad to be rid of the thieves.

Amerigas is a rip off company. I had them for ten years, just to find out i was paying double the amount of other propane companies. When I went to cancel they charged me $150 just to canceling then almost $500 dollars for pick up and service. STAY AWAY FROM THEM.!!

Probably the worst company I have ever dealt with from start to finish! Had them for at least 8 years, no answer on phone calls, forced to use internet for orders, never paid attention to instructions on order. Their price for propane was always at least a $1.00 to $1.25 gallon higher than competitors. When we were finally fed up and could afford to cancel our service. They took over three months to pick up the tank and then charged us just a little shy of $400.00 for picking up their tank. Should be illegal to gouge people, another company has started renting tanks and AmeriGas is losing a lot of customers. Would urge you to look elsewhere and check prices and read fine print, they have a lot of it!

They operate with zero disclosure and misleading information. I was overcharged for a 150-gallon tank as if it were 350 gallons, and then billed $400 for a 5-minute service call where the technician did nothing but shut off the gas. No pricing was disclosed in advance — not even a basic estimate. This is deceptive business practice, plain and simple. Take your business elsewhere.

Terrible customer service. You wait on hold for 1 to 2 hours. Every employee tells you something different. The supervisor was supposed to call me back. It's been a week and haven't heard a thing.

I would NEVER recommend AmeriGas to anyone. Have been a customer for 20 years, luckily only use propane for supplemental heat from a gas fireplace. Once the local office closed several years ago, the customer service became nonexistent. Deliveries are not made as promised, questions are not answered. If you do reach customer service after hours on hold, you get someone who can only read a script - not solve or address anything. Repeatedly asked for someone to call me to address concerns. No response. Cancelled service and received a bill for over $500 for cancellation and tank pickup. Despite writing emails and sending certified mail, no one will respond to me about these ridiculous charges. I have paid (overpaid) for all my propane, tank rentals etc. I will not be held hostage for exorbitant cancellation fees when they do not have to honor their responsibility to provide customer service. Terrible company!!!

Sadly the customer service has gone from mediocre to non existent. Worse, when we requested a delivery, we were emailed a day later with a delivery for the following day, nothing happened! No delivery as promised, no call, text or email.

Amerigas is the worst propane company I have ever dealt with. They were charging me $281 a year to rent a propane tank. In 8 years I paid them over $2000 just in tank rental fees. Their customer service is unbelievably bad and I waited an hour and 16 minutes on hold to speak with a representative. If you need propane, do yourself a favor and find a different company.

This company had installed a wireless gas heat tank and was supposed to come with one on the truck to replace it. The Service tech got here and said he didn’t know why they sent him here, as he doesn’t work on those type of appliances. I waited four days for them to come out with no hot water in my home. I just got a bill in the mail, and they charged me for that service physic. Terrible company, do not use them. You can’t even call and reach a live associate.

Would give ZERO stars if I could. Customer service hold times are very long (almost one hour today), and their chatbot is worthless. They lock you in to renting a tank from them, charge an excessive fee for this, and then gauge you on the per-gallon pricing for refills because they know you have no choice. Customer service was absolutely not apologetic or helpful about this. Unfortunately this tank was put in by the former owners of our house and now we are stuck with it, for the time being at least. I should also mention that their fee to cancel is excessive $299.

Once again you have failed to keep your promise to notify me of any pending deliveries. You did it once last delivery which was cool because we had an ice storm that made our driveway impassable. But because you notified me in advance i was able to warn off the driver. Good. Today you just showed up with no text notification, as you promised repeatedly. You got lucky that the gate was open and the dogs in their enclosure. But that isn't the point. You just can't keep your promises. And again, don't blame the driver. He has enough to do. Dispatch should do it. But I guess that would be asking too much.

Amerigas is a company that I will never recommend to anyone. In fact, I would not even send my worst enemy to them if they needed propane. They are still causing me headaches after canceling service. The call center is the worst. Called 3x to cancel a propane order and they still filled my tank. When I finally got to talk to someone who's 1st language is English, they apologized and said not to worry, they would waive all fees for the mix-up. The very next day, someone came to my house to take my tank before the new company was supposed to come.

I've had Amerigas for a few years now and their service is horrible. I have run out of gas and they are charging twice what other companies are charging for gas. I called them because I'm switching to electric heat and my kitchen stove and water heater as well. I told them do not deliver any propane to me. I'm switching to electric. I will call when everything is changed over. This was about 3 weeks ago. My electrician is coming on the 13th of April to run the power supplies. I need my appliances are not here neither. Today I come home from work and I have ruts in my yard, the blacktop is broken where they drove off the edge. But worst of all I have no heat, no hot water and no kitchen stove to cook with. I guess they needed my tank back and wanted the 50% of propane back that I paid for. Amerigas stole my propane and now I have nothing till I get my new appliances installed in a week.

If I could give zero stars, I would! I have been a customer of Amerigas since 2012, when I installed a gas fireplace in my house. Annually, I have paid a fee to rent the fuel tank and supposedly receive annual service to check the tank. I am preparing to sell my home and move. The fireplace will be moving too. I called today to ask that the tank be picked up before my next annual service charge. The woman in California, told me there would be a $420 + tax fee to pick up "their tank"! I live in South Carolina, mind you.

Amerigas took my money after I canceled an order. I also closed my account and they refused to give me my money back. Looks like it’s moving towards a legal situation.

Expensive!! They get 2 stars only because I've not yet had a delivery issue. We are charged a $300 tank rental fee for a 500 gallon rusty tank every year. The faded area code on this tank hasn't existed in 25 years. This aged tank is an eyesore, and this ridiculous fee is laughable. Price gouging at its finest. Do not recommend.

Totally negative review to Amerigas! I have been a customer for over 10 Years, signed a contract when they still had their local office in Holly Hill FL. Over the Years their service declined, not able to communicate with the local office I have been on many calls to an unknown out of the country incompetent customer service that was not even able to understand my need. I was trying to obtain a bigger gas tank therefore ordering more gas and more $...

I rarely leave reviews, but this experience has been extremely frustrating. I spent over 1 hour and 30 minutes on hold just to reach customer service, and this was not a one-time issue. On previous attempts, I also waited 30–40 minutes and never received the promised callback. Communication with this company is extremely difficult. There is no reliable way to reach support — no effective callback, no email option, and very long hold times. For a service as essential as propane, this is simply unacceptable.

If I could give a zero I would. The customer service is ridiculous and full of lies. They have to be the worst company ever. We’ve been a customer for a lot of years but that doesn’t matter to them. I ordered propane on Wednesday. I got the confirmation on a delivery date, I paid them. I was told not even 10 min minutes later they no longer service my tank and closed my account and I wouldn’t get my tank filled. They won’t give me a refund and I can’t get a clear answer on why they made this change, I got my tank filled 6 months ago and I’m out already. They are a joke and I will not recommend them to anyone. I will do what I can to inform whoever I need to that AmeriGas is a joke and a complete rip off. Very disappointing treated like this after being a customer for so many years. They do not care about their customers whatsoever.

Terrible terrible customer service. I have had a credit added to my account. Somebody in the accounting department accepted the credit but did not add it to my account so therefore I cannot get fuel to heat my house and I'm disabled. This is not the first time. This company is awful.

Just an awful company. Exorbitant prices, poor customer service. Their reps barely speak English, and are rude. They're almost impossible to deal with. I canceled service at my lake cabin in the Spring of 2025. Six months later, they send me a bill for a tank removal fee. What? After a few phone conversations, and their continual phone calls and invoices, I finally gave up and paid their collection company. Just not worth my time. Why I didn't switch to another provider years ago, I don't know.

If I could give zero stars if it would allow. Customer service is terrible! It is not even worth of being called a service. I was placed in collections without having received even one bill. I called, they were sending the books to an address from over 5 years ago but magically had the correct address to sent to the collection agency. Then they tell me they can't pull me back from collections because I never paid. This is the most ridiculous thing I've ever heard! Will NEVER USE THEM AGAIN AND SO TELL EVERYONE I KNOW HOW AWFUL THEY ARE.

AmeriGas has been one of the most frustrating companies I have ever dealt with. I own a vacation home in Rehoboth Beach. On February 28th my house manager called to tell me we were completely out of propane. I immediately called AmeriGas on March 1st to report it and ask when the 500-gallon tank was last filled. I was told it had been filled in mid-December — about 75 days earlier. Even with a cold winter, a 500-gallon tank normally lasts us close to 10 months, so we suspected there might be a leak. They scheduled a leak test for March 3rd. Because I don’t live there full-time, I specifically asked them to call my house manager 30 minutes before arriving. They took his phone number and assured me they would notify him. No call.

You have to jump through hoops to get any help from their "customer advocates". I thought US Resolutions was helpful, but I can't ever get to them. I've closed my account, paid fees upfront and still my tank hasn't been picked up. Some customer service individuals are rude and argumentative. I will not do business with this company and tell everyone I can how terrible they are.

I have been dealing with an inaccurate billing invoice since December 2025, They were charging our company for the propane tanks, that still has full propane and a storage cage because they were not able to access the lot. I explained during the initial call, there was limited staff onsite so they would need to schedule a date or call us ahead of time so we could have someone onsite. No one called to schedule in January and we received an additional notice for the full amount of the tanks and the storage cage. I called again and explained that they were supposed to call us to schedule a time so we can have someone onsite or I could schedule with the rep. Customer service was unable to schedule an appt, someone local would have to call. Finally in February, a tech calls to get the equipment and days later, we get two invoices and one has a extra dispatch fee and also a late charge!!

Priced much higher than anybody else in the county. Billing, delivery, customer notification, and follow up is absolutely terrible. I switched companies because of the terrible customer service I was getting after being a loyal customer for over 10 years and I can't get AmeriGas to pick up their tank. It's been out on the road outside my ranch for over two months now. They overcharged me and mischarged me hundreds of dollars during the last delivery and that's why I have switched to a new propane company. Even their drivers will tell you how bad the company is. And even when you talk to a member of their resolution team nothing gets done. And I mean absolutely nothing.

My family has used AmeriGas since the late 1940s. Nothing but positive until the local buyout several years back. Absolutely the WORST business to deal with since. At the time of the buyout we were immediately denied service due to delivery issues with our unimproved 3-season driveway and their trucks being too big to fit (we used 100lbs propane tanks so not the big bulk trucks needed to fill a 500-gallon or larger tank... just a regular half or 3/4 ton vehicle needed to exchange tanks).