AmeriGas Reviews

Absolutely horrendous service! I would give them 0 stars if I could. This past winter, they changed their monitoring system on our tank, which was the most pathetic installation you can even imagine (literally TAPED on the tank), so it didn't work. In the middle of winter, when it was 19 degrees and below, we ran out of gas (although we were on auto refill). We had to wait THREE DAYS for them to come refill it. Our house got down to 40 degrees inside!!! My wife then spent THREE MORE DAYS on the phone with them trying to get them to cover at least part of the gas it took over the next 3 days just to get our house back up to normal temp. Luckily, our heat system wasn't broken from running dry.

Holy cow, I don't think I've ever seen a company with a lower customer review score!!! Pitiful for a company that boasts about the commitment to excellent customer service. Terrible company DON'T USE!!! I ordered gas online and was given a 3 day delivery window. After those 3 days came and past with no gas, I made a phone call. They said they had no record of that order and wanted to charge $300 for an emergency delivery. I've been a customer of theirs for over 15 years. Think that might count for something. As a home builder, I have recommended many customers to them. I will be using a new company and will never recommend them ever again!!! They need to remove the Ameri part from the name. They don't deserve to use part of the name of the country I live in and love. I'm sure they will lose way more than $300. If you read this, don't use this company ever!!! They won't get another dime from me!!!

I wish there was a zero, this company is dreadful. You cannot speak to anyone other than some poor girl in India who continually apologises, but has no power. I will NEVER use this company again. Fortunately I own my tank and can shop elsewhere. Buhbye Amerigas!

Worst outsourced customer service ever!!! No manager or supervisor available at all. Terrible communication from AmeriGas. I would never use this company if I could start over. I do not like Amerigas at all.

Run like the plague from this company! Do not be fooled by their name, you will NEVER speak to someone in America. I have been on an empty tank for close to 3 months because there is a "note for repair" on my RENTED tank. When I call to get answers, no one knows what said repair is. Twice a mechanic has showed up and called ME to ask what is wrong with the tank..... No longer worth the headache. I will be taking my business elsewhere.

Initially, they will give you a good price to rope you in then after the first few months, the price will be 3.27 per gallon or higher and they charge you several unknown fees. Customer service is outsourced and barely speaks English, they never deliver on time then when you run out of gas, they charge you fees. I ordered 100 gallons of gas which only filled to 29% and ended up with an 827$ bill due to fees!!! DO NOT use them.

Called for propane, was hung up on twice before I was sent to the correct department. I was then told they’d do a utility credit check, I knew that would be ok. Then I was denied credit by them. I said how do you determine that they said by experience. Well if you’re not doing a credit check then why do you use experience? Then they told me that my propane tank is rented, which I found out later it’s not. They told me it’d cost me $325 to fill my tank that day. I had another of my roommates call and they told him, it’d cost $237 for them to come fill it. How is it different 2 minutes later? They are shady. I went with a local company and my credit was approved plus it cost me $100 less even with a new tank installed.

I was a few days late on my bill and I have been with them for years. I scheduled my payment and they in turn took out my payment and an additional $1700 dollars that I did not authorize. They told me because I was late, they could take what I owed them out. I was on the budget plan so my payments would be equal amounts. The first customer service rep was terrible that I spoke to. The second one was very apologetic but would only refund me by check, the now credit balance I had with them which still meant I was over a thousand dollars in the hole. Terrible policies!! So no late fee, they just take the balance of what you owed them. The whole point of the budget plan is to span the payment out so by the end of your contract time, you are even. Nope. They took it all!!!

They entered my property when I was not at home, then proceed to charge me almost $500.00 to check my tank . My cameras caught the tech here for 2 minutes then he stated did an "emergency check" for 30 minutes. After multiple calls and discussions, they would not remedy this situation. This is not the first issue I've had with Amerigas, unfortunately when I contacted a local company for my initial installation and service I was not aware it was Amerigas or I would never have continued with them. Be aware, they are not a company to do business with!!!

I’ve now ran out of propane twice during the winter because of how much they care for their customers, I made the order 3 weeks in advance and have been out of gas for over a month in a trailer freezing. They have delivered gas numerous times to me but now it’s a big deal because my propane tanks are too close to my water line so they won’t give me propane, a service technician came out and told me it’s okay and to put a bucket over my water line that leads outside of my trailer. Now the first words that came out of this service technician is “I’m sorry but the guy who delivers propane hates everything and wants to make it hard on everyone.”

Amerigas LP, sent me a bill for propane tank pickup in the amount of ($445.18) today - 4/4/25. I was not alerted there would be a charge for picking up a leased tank when closing the account on 12/23/24. Amerigas left the tanks sit on my property for 3 months and two days and finally picked them up on 3/25/25 after multiple phone calls over 3 months for them to come get the two tanks. During the phone calls I alerted the representatives that I was going to charge a storage rental fee if they did not come get them promptly!

They will not fix the tank that has a bad gauge and keep coming out to fill the tank every week even though it's already full. Not sure how this company stays in business. And they just replaced the tank last year.

I had one question about getting a propane tank put in our new addition and the receptionist couldn't get off the phone quick enough. What a joke! I wanted to know the process for getting a review of my property, refilling and installation. She tried to hang up several times, stating that she can't give me any answers until I was 4 weeks away. I just needed perspective, I am a novice at gas, size, cost range, refill cost, who installs, etc. I have only assumptions and the only answer I have right now is the AmeriGas will not have my families business. Sorry to have to say anything, but you lost a customer today and I was a slam dunk.

I had an automatic delivery with them. It was a 500-gallon tank with an electronic monitor so the delivery people could see how much propane was left in the tank. Usually, when the propane was below 30%, they would deliver about 200 or 300 gallons. In Jan of 2025, they delivered 4 times, 270, 57.6, 37.5, 6.3 gallons, respectively. For each delivery, they charged a fixed $14.99 hazard material fee and $7.99 fuel recovery fee. I believed that the latter three deliveries were unnecessary and requested a refund for the fees. But my request was declined by the representative, a lady with an ** accent.

This has to be the absolute worst company to deal with. They charge triple for propane than other companies. You can never get in touch with them unless you are on hold for 2 plus hours. They are a major rip off. We canceled our service with them and we're still charged over $400 for them to pick up the tank. Never ever do business with them. Lesson learned! The only reason I gave a star is because you have to in order to submit this review.

If I could give **zero stars**, I would. AmeriGas has been an absolute nightmare to deal with. They locked the propane tank behind my house — which they **filled to 70%** — and now **refuse to remove it**, preventing me from switching to another provider or even getting heat to my home in Munds Park. This has been going on for **over two months**, with **15+ phone calls, multiple emails, and more than six hours on the phone**. I’ve been transferred around repeatedly, mostly to people who can’t answer basic questions or resolve anything.

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they were attempting to contact the local office manager.

The absolute WORST company. Incompetent across the board. Impossible to speak with anyone that's not outsourced out of the U.S. Dishonest, inflated pricing, and left me with a in ground tank that had a leak for several months without repair. Sent me a bill for the repair. Been a customer with them for 10+ years..not anymore.

We have been with Amerigas for some time. Regretfully. We tried to cancel service with them (I didn't TRY. I did yet they brought us propane after I canceled). THE DAY the new propane company was delivering they suddenly decided to bring us propane after being without for over a month during an arctic freeze. Luckily we had firewood. So because of their delivery my husband didn't want to be combative and allowed them to leave the tank and continue service. Regretfully. So fast forward to a year later. They add something to our tank. Then we continue service as usual. Winter hits. They deliver 300 gallons December, then January, then February. We get a bill for 2500 dollars and being told we were off the monthly payments and I'm getting an email about collections.

I was with the previous company 25 years before Amerigas took over. Never had a problem. We have had instances of getting our deliveries dropped due to bad weather, even with already scheduled delivery dates. That is fine. I called Amerigas on Feb 12 to tell them I want to end our business with them and they can come and get their tank. I talked to a woman from India and a man from Africa before I could get any response.

Absolutely horrible service... We ordered a fuel delivery because our tank was almost empty... We were not home when they arrived for delivery so they locked out our tank and didn't deliver the fuel stating "Customer must be home" Why? You're filling the tank... that's your job. I don't need to be there to hold your hand. You don't enter the residence to check for leaks... Just do your job. They left us without fuel for another 3 days because it was a weekend and this was during a blizzard... then charged an emergency fee to unlock it of $300. They are SCAMMING people. Their customer service dept. is based in Kenya now. Goodbye local convenience. Representative stated they would remove the extra delivery fee of $300. They didn't.

After AmeriGas allowed my propane to run out (was on automatic delivery), they delivered propane at a rate 35% higher than other companies in my area. I looked at my bills and realized they kept raising the price each delivery regardless of the market. I then switched companies and had their tanks put on the side of my driveway. I thought I was done and would have to pay the $149 pickup charge. But NO! After calling them to close my account which took literally hours to get to the right person, they charged me close to $500 for the pickup! This even after I verbally verified my charge should be $149!

The worst, absolutely DO NOT USE Amerigas. Sent me a quote for filing my tank, said the safety check is waived since I'm a new customer. TWO weeks later, they finally come and fill it. Get the bill, charged me 199.50 and 99.99 for a safety check! After two phone calls of over 40 min each, countless emails and chat conversations just to send them THEIR OWN EMAILED QUOTE, they finally credit me the overcharge. I've never seen a company work harder to lose a potential customer before. I own my tank so I can go anywhere I want for gas, it for SURE will never be Amerigas again.... What a joke, read the other reviews about them, insane they're still in business at all.

Run Forest, run!!! Despicable company. I was a long time customer of over 20 years. I finally left as they were charging $4.60 a gallon while everyone else was at $2.60 a gallon. Horrible experience with agent when you call. Outsourced outside USA. They don't care. No skin in the game. Switched to a local company. Still waiting for Amerigas to come pick up their propane tank. It's rusting away sitting in my front yard. I'm sure the neighbors love seeing it as much as I do when they drive by.

Worst customer service ever! Prices are outrageous! Way more than other companies for both the gas and tech service. Stay away from this company! Tried calling many times over many days and never got resolved! Tried switching companies and were told it would be over $400 to pick up the tank. Highway robbery!! Condescending attitude of the people who did answer the phone!

STAY AWAY! Amerigas is the absolute worst and most unreliable company I have ever dealt with! If you live somewhere that you rely on propane to heat your home please don't use this company. They will let you run out in the dead of winter, even if you're on their autofill program. Getting billing discrepancies handled is a nightmare! Their customer service is handled outside of the United States with a huge language barrier if you speak English! Don't fall for their reasonable up front rates. There are many hidden fees that brings their service to a much higher price than any other propane supplier in my area! IF YOU OR ANYONE YOU KNOW IS CONSIDERING USING AMERIGAS RUN AWAY!

Terrible customer service. Excessive tank rental fees. Constantly having to call customer service for billing mistakes and hard to understand foreign speaking representatives. They couldn't get the tank to delivery spot so I had to use my tractor to set tank in place for them.

I wish there was a way to select a negative star - but I'll stick with the best option and go with 1. This company has consistently demonstrated poor communication and service, along with employees who don't want to do what they get paid for. My expected deliveries continue to get pushed back with no urgency leaving me to go below the desired percentage so now that have to perform a leak test and get more money from you.. Good luck trying to speak to a representative to solve your issue as they all are taught to say the same thing and leave you hanging.

They lie about price and about being locked in at a certain rate. They have horrible customer service. Their Website don’t work right half the time and they will try to overcharge you every chance they get.

Stay away from this company! It is a crime what they are doing to their customers. Nickel-and-diming their customers for everything for example charging $9.99, a Will Call fee for calling them for a service! Please give your business to a local company if you can, help your community not these greedy bastards!!