AmeriGas Reviews

We have been trying to cancel our account with Amerigas for 3 months now, however we cannot talk to anyone that will do this without putting us on hold for a minimum of 45 minutes and then eventually disconnecting the call. I have sent an email requesting a call back and to date have not heard from them. Even after calling and asking to cancel the account, they went ahead and charged the rental fee for 2025 on December 31, 2024 and claim that we pay for the previous year even though we had to pay the initial fee before they could deliver the tank. Our issues with them are that #1- you can't talk to anyone on the phone and actually have an issue resolved, #2- you can't physically go into a location and talk to anyone face to face, and #3- they charge residential clients a check leakage fee but do not charge business clients.

I just sat on the phone for over 30 min. I wanted them to remove my tank. I do not have a contract with them and originally used a small local company. Unfortunately, Amerigas bought them out and since then service has been awful. I have had the small tank for 17 years and now they want $400+ to remove it. It is above ground and easy to grab. The customer service agent said that price was approximate and the true price would be given once removed. She said it could be higher. This company is overpriced and customer service is horrible.

Last week we called for propane. First off we were on hold for 30 minutes. Then the man who did the order had everything needed to do the check and the delivery including payment. We made sure one of and that one of us was home for 5-7 days like the rep said and nothing happened. Today after being on hold for 45 min I was told the check for Arkansas was not scheduled-. Unacceptable- we have a cold snap in a week and not ready to heat our place! Just Awful!.

Do not use! They are price gouging to an extreme. $420 to remove my empty tank after I closed my account. Now $36 late fee each month. Closed my account because the annual rental fee got up to $173!

We are dissatisfied with the service provided by Amerigas. We had used them for 10+ years. We were no longer under contract with them and did not want to pay the tank rent for another year of $135ish and requested they pick up the tank instead of us paying that. Well, little did we know that they would still charge you for the removal of the tank $299 and a dispatch fee $99 for the removal. We were given credit for the gas we had left in the tank of $184ish but still leaves us paying $145ish. When questioning them this is standard practice for them. Spoke with a resolution supervisor to be told there is nothing that can be done that we have to pay this charge. This is ridiculous that the customer who is not in contract and no longer wants to be a customer is charged more than double for the company to collect their own equipment. HIGHLY RECOMMEND NOT USING THEM! Real Review 0 Stars.

Absolutely horrible, I was a customer for over 25 years, and they overcharged for their propane if you don't update your contract every year up to double the cost of other companies. I switched companies and they charged a 400 dollar removal of the tank. Never have them as a propane provider.

Similar to the other reviewers, I purchased a home and the propane tank was here on arrival. Along with a contract that they told me I was not eligible for; a tank that was leaking, extremely poor customer service, and despite repeated phone calls to customer service - passed from person to person -- I was not able to resolve service. I cancelled the account, called them to remove the tank. They didn't arrive for over a month and sent me a bill for over $600. I believe that this is a scam. That Amerigas buys service contracts from people who are selling their home, and is predatory with their contracts.

Never had propane before. Moved to our new house and has propane furnace. Chose Amerigas. Bad decision. Lied about convenience pay amount. Then tried to schedule a delivery. Was told I need to pay $658 to get block off account. Paid $670. Called the next day, only to be told I owe another $227. Waited on hold over an hour, only to be hung up on. Paid $228. Called back. They told me to call back Monday to confirm it's been lifted. Today is Saturday. Oh, and the fact you cannot understand most of what they say because the have call centers in Kenya and India is infuriating. I told them if it isn't rectified on Monday, the tank will be in the field behind my house. I do not recommend amerigas to anyone. We just started service in September. It's December now. And now we wait again.

We are new to the area and thought we would select a larger provider for our propane needs -and went with Amerigas. Wrong decision! The entire relationship has been awful from the install to current refill - issues with billing and support on site. We are now out of propane and it’s winter - paid the $300 to have our tank filled in 24 hrs to have no one show up. We called the Customer Service line 4 times and were told the driver was on his way to simply get off the call - the 5th time we received a helpful representative that informed us we were not on the delivery list at all. We would not be getting propane until tomorrow (if we are lucky!) since we were told it would be today.

I wish I could give them 0 stars. I have been highly disappointed with my service through Amerigas. We were supposed to be on a fill up cycle, which did not happen and when we called were told we had to pay an emergency fee, along with the normal delivery fee and cost to fill our home tank. We then attempted on MULTIPLE occasions to cancel and have them come pick up the tank off of our property and were never able to speak to anyone in the US. We sent multiple emails about our dissatisfaction with the services and requested the tank be picked up from our property to get NO responses. The tank still sits here. We were told we would have to pay a fee for them to pick up THEIR tank. Absolutely do not recommend. Find a local company where you can actually talk to someone from your area to get the assistance you need. Amerigas, come get your tank! We aren't paying your $400 to pick up your own tank off of my property.

Shut on/off valve fell off on Christmas Day as I was going to deep fry turkey. I guess no one checks these exchange tanks over. P.S I hope you got your turkey cooked as I had to put mine in the oven. Thank You for not doing your job!

Call center is definitely overseas, barely understandable English and absolutely no help with anything. I explained I was switching companies and they could come pick up their tank as they were changing me a rental fee. They charged me $500 more to remove their own tank.

We have had Amerigas for a while and have ALWAYS paid the balance in full. When We called to get our tank filled they quoted us about $2000. Wow that is crazy. So we checked around with our neighbors and found another company that was WAY cheaper. When my husband called to cancel and pick their tank up, we are now being billed a pick up fee which was never mentioned on the phone when we canceled. This has been the worst experience with this company when people are struggling financially.

I think it is absolutely NUTS you people think it's okay to charge $300 for an emergency delivery and then tack on another $100+ for a tank inspection. The cost of propane we pay just to have 100 gallons delivered is outrageous. So in order to have it delivered by emergency you expect customers to have and pay almost $1,000.00. That is absolutely sickening!!! So middle of winter, out of propane and have to wait 6-9 days!!! WOW!! All due to we can't ask to have an earlier delivery date without paying an emergency fee. You people are screwed up!! Hope you feel good about yourselves.

This is absolutely the worst company I've ever dealt with!! I ordered gas 2 weeks ago and I've been out for a week now (in the cold I might add) and now they are saying they couldn't find my property and so it's gonna be next Wednesday!!! I mean what the....

I have been dealing with this company for 17 years. They are getting worse and worse every year. We are on auto delivery and they took us off auto delivery without telling us because they said I had late fees unpaid for an amerilok charge that we are not supposed to pay. Our subdivision is on another plan. But they charged me anyway. I couldn't talk to anyone locally, only from India. I explained that they allowed a senior citizens tank get to 0 during winter. That should be illegal!

This is the most ridiculous worthless crappy company I’ve ever dealt with!!! After 3 years of being harassed I can’t believe I’m still dealing with them. Bad bad customer service!! Do not use them, thank me later.

Terrible phone customer service, technicians are good if you can get in touch with somebody local. All of their offices have been transferred to overseas call centers that answer yes to every question. Technician shows up with no explanation of what the actual job includes. Over and over. Fees have also gone up to the point of being the most expensive propane gas provider in Palm Beach County. Shop elsewhere. Plenty of competition out there.

Delivers gas after ten to eleven days of taking your money. Prolongs delivery date so customer will be forced to pay 300 dollars emergency delivery. This is especially the case when it’s winter season.

I have tried to work with this company many times. I am having them remove the tank. They raise the rates without letting you know. (I am paying almost $1 more than my neighbors.) I have been on hold for over an hour trying to get them to remove their tank. They cannot tell me what will happen to the extra fuel or the cost of removing it. One of their delivery men checked off that he had refilled my tank and never did. Needless to say we ran out of fuel in the dead of winter.

They were a good company 6 years ago, when we first signed the contract in 2018 prices were fair and the customer service person was 10 miles from my home. This year when I canceled service I had to wait on hold for 45 minutes before finally giving up and searching "terms and conditions" to find out to quit their service you have to email them. Then a charge of $443.08 just to have them come and get their equipment off my property. I left primarily because their price for propane was 2X other providers (I found this out when I called around because the price was so high I almost couldn't afford it).

I closed my account because they were charging me to fill the tank and charged me on a meter. I switched to electric when I closed the account in April of 2023. Today I received a notice on my mailbox saying they filed the tank- I called and got a call center in India and they said it is a shared tank- there is nothing attached to the tank on my property. The said they can’t guarantee I won’t get charged and if I want them to pick up the tank it will cost $400.

We have been waiting for almost a week for a tank fill, in Colorado at 10 degrees outside. We have called multiple times, only to be lied to about a delivery the following day, and it doesn’t happen. This company is worthless. Strongly suggest you take your business elsewhere.

The wait time to speak with a customer care advocate is extremely long. As a new customer, it took me over 45 minutes of being on hold before I can speak with someone about a new service. This is a clear indication of an understaffed contact center and contact center technology (IVR) that is outdated (inability to provide a courtesy callback for longer than normal wait times).

This is an unethical company with extremely poor customer service. I terminated my propane service and it charged me twice to remove its tank from my property. Why would any reasonable person pay a company for it to remove its equipment? The first time the service person came out to remove the tank after I terminated my service could not remove it because it was a 2-man job. If he had checked the records first. He would have known what size tank I had. I expected that he would come again but after waiting a few weeks, I called and after a lengthy wait, another pickup was scheduled. A month later I get a $414.00 bill for the removal of AmeriGas' tank. I don't understand why this company is still in business.

Amerigas is horrible. They had a billing glitch on their backend system that they then blamed on me. Then they took me off auto delivery because of those billing issues - which was on their website! I paid an expedite fee to get propane delivery within 24 hours and they didn't respect that either.

My company has been with AmeriGas since 2011. I finally had the last straw. Never again. Absolutely no customer service. No local customer support, no return calls, until you go with Thompson's Gas. Then they will call you and ask what they can do to earn your business. Too late at this point. Days of frustration. I encourage them to be the customer and call their own number and give it a try.

Every time I call to make payment, I have to argue with rep and at times supervisor, just had tank rental added to 841.00 bill from nowhere. I will not call for another fill. Tank will be removed when empty. Would have never accepted fill under these circumstances. I'm on SS and cannot afford company adding charges when they feel like it. Glen **

I am a propane customer of Amerigas and we own two homes. So the service address is different than the billing address. MY auto-bill pay failed one month because we had moved and the billing address no longer matched my credit card. I tried to fix this but the Amerigas self-serve website is a mess and I am unable to change my billing address. I tried to do this by phone -- took forever and the rep could not figure out how to change it either. I have sent three email messages asking them to change the billing address. No response at all, and the billing address is still wrong. They are sending paper bills to my old address. Oh god there is more but what a terribly managed company, they can't even figure out how to get paid by their own customers.

Amerigas is the worst company for customer service. They schedule deliveries and then never show up. So then, they continue to reschedule and reschedule and not delivering your product. It takes forever to get someone on the phone and when you do get someone, they are not from your area but on another continent. They will tell you that your order is going to be delivered but they lie about that too! I recommend that you look for another propane supplier! Any company would be better than this company. Just google them and you will see.