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Very horrible experience with AmeriGas. They will refund you for the propane in the tank when stopping service with them, but then turn around and charge you $320 to stop service while also rebilling your propane to a new customer. Go with a different company. Crooks & money hungry.
Amerigas has overbilled me by more than $500 over the last 3 months due to "estimated meter reads". They continue to bill me more even though they have read the correct reading. Call center is a joke.
Please, please people out there!!! Don’t ever get Amerigas to be your propane supplier. They will ruin and make your day miserable every time you what to get propane refills. Their call centers are somewhere abroad and they are really messed up. They will miss inform you and if you enroll in auto refills thinking that it will work, think again. It doesn’t.
November 2022 we ran out of propane fully. We are on an auto-fill program, they were aware our tank was below 25% (we were assured it will never be allowed to get that low) and they did not check on it even though online it stated we had been flagged about a month earlier for needing to be filled and a service call was initiated but never fulfilled. We subsequently ran out completely. After numerous calls to the out-of-country and inefficient phone tree and being told "they will come fill it tomorrow" but that not happening day after day.
We had been out of propane (hot water and the ability to cook) for a week. So I drove to the local branch (which they told us they have no phone number for) and I got a delivery driver to give me his supervisor's cell #. LOOOONG story short...she was shocked we had no propane and she calls the shots and it STILL took 2 more days to get a fill and the driver told us he had been flown in from a different state and drove from 1 hour south of us to fill our tank. After this ordeal it was clear AmeriGas is not a company that is being run well and their customers are not important to them, at least their residential customers.
So we canceled in January (after getting another company set up and our new tank delivered). Current situation: I keep getting emailed statements that say I have $0 balance and $0 due but then I get paper statements saying I am "late" and have a balance due. When I log in to Amerigas online this is what I see: Activity Balance 03/09/2023 Late Fee Issued $36.00 $0.00 PAST DUE! Due Date 01/30/2023 01/05/2023 Monthly Statement $129.00 -$36.00 01/05/2023 Payment Received -$100.00 -$36.00 12/07/2022 Payment Received -$100.00 $64.00 PAST DUE! Due Date 12/30/2022 12/05/2022 Monthly Statement $93.00 $164.00 11/26/2022 Incl in mo payment program $752.94 $164.00 11/07/2022 Payment Received -$100.00 -$588.94 Paid 11/03/2022 Monthly Statement $93.00 -$488.94.
We gave our 30-day cancellation notice on Jan 15th, 2023 per our agreement even though they broke our agreement when they failed to service our tank. I have been paying $100/mo on auto-pay for years when our program costs $93/mo, thus the large credit in Nov 2022. Their now empty propane tank is still on our property.
This company does not believe is customer service. I have called 6 or 7 times and been hung up on 3 or 4 times by people who can barely speak English. The first two calls was on the day of delivery and after my first hangup on the second call I was advised that delivery details would not be visible to them for at least 24 hours so that resulted in a third call a day or so later. I also emailed three times and sent a picture showing the reading on my meter after the tank was filled. I was billed 5 gallons more than the readings by me and the ticket. Bad enough the gas is overpriced with customer service non existent.
This all started in February 8th, 2023. Check was sent. I put gas and the check sat there until March 5th. They finally cashed it with 3 late charges and a 133 dollar rental fee so from 1200 I sent the bill started 687 ended at 921. Called customer service since February nothing. "Oh we are looking into it." I tried to talk to Manager no Manager and supervisor on the phone with another customer. "You wanna wait or they can call back." 5 days later no call. I asked to remove tank got hung up on. I would stay away from this company. It's bad. The delivery guys was always nice. Feel sorry for them. If they treat customers this way imagine how they treat their staff.
I took over my family's farm and the gas tank which is only used for cooking has been at 20% for 7 months. I called to switch billing info to me and they said I had to do the safety check. They didn't mention how much that would cost me. They came out and had to replace two parts, do the safety check, and charged me for 100 gallons I hadn't received yet. Totalling $633. 2 weeks go by and the 100 gal never appears. So I call again to have them fill that. They finally show up yesterday with no call, no warning, and fill it up. Lo and behold, today I received a bill for $1600! I ran out to look at the meter and it's at 80% full. I call the company to try to get them to take it back, I only needed 100 gal to last me YEARS of cooking and I was hung up on, then got a rep who had no clue what I was talking about, finally she put in for an "investigation".
I have never had worse customer service in my life and am in tears over my credit score if I can't pay a bill for something I never asked for! As a brand new customer I could not be more frustrated with how many mistakes this company has already made. The clear disconnect between the phone call center overseas and the technicians locally, the sheer lack of communication on customer needs. It's so mismanaged and unprofessional. I would never recommend them to anyone and now I may sue in small claims court if they don't take it back and adjust my bill, and/or switch to electric to just never deal with them again.
I signed up with a local propane company near Tulsa, Oklahoma whose rates were a bit high, but all my neighbors use it. However, I'm on a fixed income and my wife and I are very careful in managing our 3000 s.f. home's insulation and heating needs through the cold months. I read lots of bad AmeriGas reviews, but gave them a try anyway. AmeriGas gives us the best rate and fulfills our delivery requests within a week, which is just fine since 20% in the tank represents 1 month of fuel. I monitor their propane prices by clicking "Request a Delivery" on their website to view the current price, but only complete an order once rates drop.
I also plan for the tank to be nearly empty by August in order to fill during their "50 cents off" sale. With free annually averaged monthly payments, using will-call delivery, and Auto-pay, AmeriGas provides good rates, dependable service, and a very courteous delivery person. Using that combination we have been very happy using AmeriGas.
If you are not a customer of AmeriGas and wanting to possibly use them. DO NOT DO IT!!! We ordered in advance to our propane running out last Sunday. It has now run out going on many days. I am 6 months pregnant with two other children in the home and filed for emergency services three separate times for them to fill their our propane tank. After customer service told us that they would call my spouse ahead of time so he can be present to fill the tank and run a leak test because we can’t take all day off work waiting for them to show. (The call ahead never occurred) We were told yesterday that a technician would be out to assist us in the evening or in the morning today. I waited all evening and day today. When I called again to see what the delay was I was told I am scheduled for the 7th????
I asked again for an emergency service today and was told someone would be here 4-5pm today. We still haven’t had a technician show and I am now on hold for 30+ minutes with the emergency service again. Got so far to speak with a representative who disconnected the call…. Not sure how a company can proceed with treating their customers this way and I have seen many similar complaints.
If you value your and energy. Choose another company. They care nothing about their customers. The customer service is by far the worst I’ve ever experienced. They will hang up on you. It's not worth it.
Customer Service is horrible. Delivery is never on time. Had to call 3 times to get a delivery that is supposed to be automatic. They charge a tank rental fee yearly and a fee of 250.00 if you want to cancel their service.
I ordered propane for my nephew who has 2 small children in his home. Where they live is the high desert and it gets really cold. I paid for the propane on 3/22 and they still have to delivered the propane. I called to complain and they stated they would try to get a technician out by 4/4. They expect them to go 13 days with no heat or hot water? There are children in that home and now they are all sick. I might have to sue.
Customer service is horrendous. There's no way to speak directly with an Amerigas employee so if there is a specific problem in your area, you can't get a direct answer from a technician. Scheduled deliveries in the system are often overlooked. The computer system and the customer service department have some sort of disconnect as account settings will get "changed" but nothing actually changes. The one star goes to the delivery driver who is always very courteous. I have no other positive things to say about this company.
I was charged $4.99 per gallon. Double the price other companies were charging. So I canceled and switched to another company. It took 3 phone calls and over a month for them to cancel my account and pick up the tank. Then I got a cancel fee and pickup fee for another $317.98. The tank they picked up had more than quarter tank still in it. They said it was empty so I wouldn't be receiving any credit. I would not recommend using this company for your propane needs!!!! Any other company out there will be at least 50% less than what they charge. I wish I knew this before using them.
I have been waiting for a delivery for weeks now. The odd thing about the delivery is that I am on AUTO FILL. I have tried to get ahold of my LOCAL office and keep getting sent to a call service in the Philippines. The last week or so I have been receiving calls that delivery is coming tomorrow. Still waiting. Also, it’s seems to me that the company’s propane prices are not the same as what the state of Colorado is saying rates are. So disappointed to see this company go downhill!!
Called for propane delivery. 11 days later realized they never came and almost on empty, called them and they said they could deliver within 24 hours for $300 fee. After arguing with them they agreed to come within 24 hours for no fee and never came. Two days later we ran out of propane, I called them and they couldn't guarantee when someone would be there. I was on the phone for hours. It's all done overseas in the Philippines. They don't seem to have any contact with the delivery drivers. Prices are much higher than their competitors. We want to switch but they don't make it easy. Total nightmare
Amerigas customer service is the worst company I have ever dealt with in my life. I called to open an account, which was an easy process, however, from there everything went downhill. Customer service agents would just simply hang up on me when I would call to find out what was happening with the hook up of my tank, others would just leave me on hold indefinitely. Eventually, Amerigas "Supervisors " made me an appointment which never happened two days in a row. If I could give this Company a zero I would they do not deserve a one star. At this point, they still have not serviced me with installation of the tank and I will probably close the account and go elsewhere. Service here sucks!
We had a small propane tank for our single gas fireplace which we rarely used. After not using it for a year or so - we had the tank removed. It took months for the tank to be picked up after the order was placed. I then got a bill for about $150 for removal of the tank. Funny how there is no fee to start service. We grudgingly paid that and were glad to be done with Amerigas. A month or so later - another bill for $160! Another call to Amerigas and they claimed this was for tank rental. So - to have the tank I was not using removed - I am out $300. This is after paying years of bills for propane. Very POOR customer relations. I would not use this company again.
Just had propane delivered yesterday. Cost per gallon was $4.629. 2 weeks ago I had propane delivered to my church which is 5 miles away from a competitor. Cost per gallon was $2.999. How can they justify this discrepancy. They charge a Fuel Recovery Fee of $9.99. ALL competitors in the area do not. They charge $11.99 HazMat Fee. Competitors charge $9.00. Is this legal to overcharge by this amount? Are there no price controls in VA?
The last time we needed propane, it took 2mths before they brought it out, we are on auto fill, they never showed up, we have no heat, it's snowing and I have a child. Do not choose them, they're horrible! This has happened too many times with them now, our stove is also propane so we are without heat because of them and have to spend money we don't have ordering out. We always pay our bill and pay on time but yet they are not reliable or accountable and somehow will try and find a way to charge you for this mistakes!
This company has the worst customer service. You never know when the delivery will come after you order. They give you a timeframe but they never can you the gas in the timeframe they give. By the time you do get gas your tank is on empty. If I could get a truck in my yard right now to remove the tank I would. I would not use this company if don't have to. When you try calling customer service you get an automated voice that then takes you to a customer service representative that knows nothing about the gas delivery drivers. They are from another country. What is wrong with good old customer service nowadays???
I do not know how this company stays in business. They have no idea what they are doing. I have had a billing discrepancy since November 2022 and have called repeatedly to clear up. They keep saying they are adjusting the bill and never do and now they sent me to collections. I only used them because they had the best price for propane at the time. The savings isn’t worth the billing headache I continue to have. Don’t order from them if you know what’s good for you.
I swear no one at this company knows what they are doing as month after month, we were promised they had resolved our payment issue. The check cleared our bank but they misapplied to some other customer's account. It has taken five, yes five months to finally get them to apply the money to our account and write off the late fees. Now we are struggling to get the fuel delivered and back on a delivery schedule. I am searching for alternative companies as this is ridiculous!
Save your time and heat your home with an actual dumpster-fire, as opposed to this dumpster-fire of a company. I called up to order propane and was told I needed to pay a previous balance to release a hold a on my account. Ok, seemed kind of odd as the previous time nothing was mentioned about an overage. So I paid it, and waited. Waited over a week after I was granted expedited status. I call them back, and they NEVER RELEASED THE HOLD. Just charged my card for both the hold and their overpriced propane (easily a dollar more a gallon than anywhere in town.) That was a week ago and I am still waiting.
This company basically tried robbing me of my money. Tried saying the place we rent from doesn't own the propane tanks so we couldn't change from their company. We then later found out the tanks are owned by us and we switched companies. They also stole up to $2000 of prepaid propane that I am now going to court to get back because they just keep trying to sweep it under the rug and keep saying they are going to escalate it to their managers to call me back with their resolution team. I gave them a year and kept reminding them. They kept saying the same thing about escalating to their managers for a resolution and a call. I was told this probably around 10 different times through the year. Guess what.... Never got the call! I now had to file a case for a claims court and am going through the Better Business Bureau for help and to report this situation. In short, DO NOT USE AMERIGAS.
This company is the worst. They don't care how long you go without propane. My sister and brother-in-law are elderly in their '70s. They were supposed to have a delivery February 17th. It is now March 9th and they are still waiting every day.... They keep saying, "You're on the priority list." "You're on the priority list. You're getting it today for sure." I even called and they were very snotty to me because I wasn't an authorized user. And told me I had no right to ask them why the propane wasn't delivered. The thing is she rents the tank from them so she can't even go anywhere else. These people are the worst. I would like to know what we can do about it. Is there utility commission for them? I don't think so because they're privately owned so they just suck. They don't care that my sister who has cancer and her husband who has two hip replacements is sitting with no hot water and no gas to cook with. No heater... Run far away from this company.
I absolutely REGRET switching to Amerigas. They claim to be the BEST propane company out there. I am a new homeowner and have never used propane prior. I choice to switch from Hamilton Propane to Amerigas after receiving an email offer from them due to being a Viasat Satellite Internet user. They kept hounding me to get their tank delivered even though I still had 40% of propane in my current tank.
I finally scheduled the tank delivery, after letting them know of concerns of my property being very wet currently, that they would be fine installing the new tank and doing the tank swap out as they use a vehicle like a utility truck. Needless to say, they couldn't put in place and had to put in a temporary place. I was informed that they would then come fill the tank within two days. It is two days later, and I have talked to 5 different people with the company (most of which don't speak English) and still have no date or confirmation that they will actually be out to deliver Propane. I do NOT recommend using this company!
This company does NOT care about their customers. I have been with them for 4 years, and have wasted days(!!) For an EMERGENCY DELIVERY!!! In the dead of winter and 2 little children in the house, they gave me 24 to 48 hours AFTER the 24 I already waited. This company DOES NOT have ANY good reviews. Look for yourself!
One of the most terrible companies I've ever dealt with. My impression was that AMERIGAS does not care about its customers at all. Well... maybe the "company" does, but its employees sure don't. They lied repeatedly, stole my time, and were undependable. When I finally cut my losses, it took them several months to just come and take their tank. I switched to a local company and couldn't be happier. In fact, I had forgotten about AMERIGAS until a few minutes ago when my new company inadvertently reminded me AGAIN how awful AMERIGAS was. Well... I had a rare few minutes on my hands and decided to write this review. Public be warned: If you have a choice other than Amerigas, grab it!
Evidently AmeriGas has farmed out all of its customer service to a call center in the Philippines. So it doesn't matter which of their phone numbers you call. And they don't seem to know anything. I talked with three different people at this call center and none of them were able to help at all. So although I need propane, and propane was promised to be delivered no later than February 21, Here it is March 6 and no propane.
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