AmeriGas Reviews

Horrific! We contacted 5 plus times about delivery for propane. No delivery for over 2 weeks, when finally delivered, no contact for someone to be home, and locked account. Unable to have hot water without any knowledge. Told I would hear from leadership after waiting on hold 2x for over 5 hours. Still without propane going on day 17.

DO NOT get involved with this company. Worst customer service in the world, no one answers the phone. I have now been on hold over 2 hours to try to get delivery. Got a text message propane being delivered to our cabin. No one showed up, then got a text message they couldn’t find our address. Yet they have been delivering to this address for 30 + years!!! Now on permanent-hold waiting to get this figured out. It’s going to be worth the extra $300 to end ties with this worthless company.

Worst company ever. Just don't use them or you will regret your decision. If you want to see more, take a look at the overwhelming customer complaints on BBB.

Just look at feedback and read reviews. Stay away from this company.

The Worst Company EVER! Amerigas supplied the propane for my house and I paid Amerigas to install lines at my house. When we arrived and found our tanks emptied, we called and they came to inspect and found no leaks. When it happened a second time, I called them and again they found no leaks. When we smelled propane while sitting on our porch, I called another vendor. They were there within hours and smelled the propane walking up. The leak was between the Amerigas tank and the mixing valve. So I lost nearly 2 tanks of gas, worth approximately 600 dollars. They took no responsibility and charged me 600 more dollars for early cancellation.

Good luck getting any customer service at all. The wait for just getting someone to answer the phone or chat is horrific. I am currently waiting on hold....It's been 1 hour, 1 minute so far. No answer. Yesterday, I tried and gave up after 47 minutes. I didn't get any response from chat either. Just stay away from Amerigas!

Terrible company. DO NOT USE THEM! No live Customer Service (unless you count someone answering your call in India). Slow to fill; quick to bill. RIDICULOUS SERVICE CHARGES AND REMOVAL FEES! Run, Run, Run away from these guys!

Our experience with AmeriGas has been very negative one time they came out and overfilled the tank prompting them to have to remove the tank at that time. We were told that we owned the tank. Five years later after we had been serviced by another gas company they came and put a monitor on our tank after several phone calls both of which we were put on hold for over two hours. We were informed that we did not own the tank. We had the tank removed and I have to say this is the worst experience I have had with a company.

Terrible company. Charging above going rates and the absolute worst customer service ever. Workers lied about trying to reach me and lying about not being able to access property for delivery. They charged my $300.00 for an "emergency" delivery which took 3 days. We have been trying to reach someone for days and are unable to reach anyone. This morning the recording said they have too many calls and just disconnected. As soon as my tank is empty (so I don't have to pay the propane removal fee) I am going to go with another company.

I've had Amerigas for 10 years, unfortunately I was ignorant about my options when it came to propane for my gas logs in my house. I spent a few hundred getting them to set up the tank and a few hundred more to fill it. Little did I know that they automatically sign you up for auto-refill. Use half your tank? Surprise they come whenever they want and fill it and you get a bill in the mail. I wasn't home when this happened and had no idea until I got the bill. I quickly turned that option off. Then, I come to find there's a yearly lease fee. I figured after a few years I'd own the tank but that was wrong too. After 7 or 8 years of paying $140 a year, I sent them emails asking if I now owned my tank, and got no response. I sent them messages via the website, got no response.

Do NOT use this company! They are the worst in terms of customer service, billing delivery and repair. Recently a technician arrived unprepared and without the proper equipment to evaluate our issue. It took over 3 hours of holding on the phone, speaking to multiple supervisors to schedule another technician to do the job Then we were charged twice. After spending another 2 hours on the phone the issue is still not resolved. We also can't log into our account, change the login information or schedule a gas delivery. DO NOT USE THIS COMPANY! THEY ARE BEYOND TERRIBLE!

I had to pay a fee for Amerigas to deliver my tank about 2.5 years ago. I have sold the home and need the tank to be removed. Now they want to charge me $299 to remove the tank and another $149.99 for early termination of the "3 year contract". I HAVE SOLD THE HOUSE!!! I no longer need their service. Not to mention that every time I have tried to call and get customer service, I have to wait FOREVER for them to answer. Waiting over 40 minutes for a person to answer is just typical for them. They promised me that they would install a remote tank monitor when they installed it and never did. Their website also sucks. I called in over 6 times trying the get them to fix the website because after over 4 refills, the site still showed that I never completed the original tank fill after having the tank delivered. Terrible!!

Unlawful billing practices. Terrible customer service. Believe all of the one star reviews. This company does not conduct business ethically or legally.

I have been a naive customer for the last 25 years. Shame on me for not paying closer attention. Amerigas is charging me close to 3 times what others are charging. I'm going to empty the tank and switch to Ferrell Gas. They explained that Amerigas will take to dates to take their tank away and they'll charge me $500 to do it! I look at as paying them to go away. I'll be so glad to be rid of the thieves.

Amerigas is a rip off company. I had them for ten years, just to find out i was paying double the amount of other propane companies. When I went to cancel they charged me $150 just to canceling then almost $500 dollars for pick up and service. STAY AWAY FROM THEM.!!

Probably the worst company I have ever dealt with from start to finish! Had them for at least 8 years, no answer on phone calls, forced to use internet for orders, never paid attention to instructions on order. Their price for propane was always at least a $1.00 to $1.25 gallon higher than competitors. When we were finally fed up and could afford to cancel our service. They took over three months to pick up the tank and then charged us just a little shy of $400.00 for picking up their tank. Should be illegal to gouge people, another company has started renting tanks and AmeriGas is losing a lot of customers. Would urge you to look elsewhere and check prices and read fine print, they have a lot of it!

They operate with zero disclosure and misleading information. I was overcharged for a 150-gallon tank as if it were 350 gallons, and then billed $400 for a 5-minute service call where the technician did nothing but shut off the gas. No pricing was disclosed in advance — not even a basic estimate. This is deceptive business practice, plain and simple. Take your business elsewhere.

Terrible customer service. You wait on hold for 1 to 2 hours. Every employee tells you something different. The supervisor was supposed to call me back. It's been a week and haven't heard a thing.

I would NEVER recommend AmeriGas to anyone. Have been a customer for 20 years, luckily only use propane for supplemental heat from a gas fireplace. Once the local office closed several years ago, the customer service became nonexistent. Deliveries are not made as promised, questions are not answered. If you do reach customer service after hours on hold, you get someone who can only read a script - not solve or address anything. Repeatedly asked for someone to call me to address concerns. No response. Cancelled service and received a bill for over $500 for cancellation and tank pickup. Despite writing emails and sending certified mail, no one will respond to me about these ridiculous charges. I have paid (overpaid) for all my propane, tank rentals etc. I will not be held hostage for exorbitant cancellation fees when they do not have to honor their responsibility to provide customer service. Terrible company!!!

Sadly the customer service has gone from mediocre to non existent. Worse, when we requested a delivery, we were emailed a day later with a delivery for the following day, nothing happened! No delivery as promised, no call, text or email.

Amerigas is the worst propane company I have ever dealt with. They were charging me $281 a year to rent a propane tank. In 8 years I paid them over $2000 just in tank rental fees. Their customer service is unbelievably bad and I waited an hour and 16 minutes on hold to speak with a representative. If you need propane, do yourself a favor and find a different company.

This company had installed a wireless gas heat tank and was supposed to come with one on the truck to replace it. The Service tech got here and said he didn’t know why they sent him here, as he doesn’t work on those type of appliances. I waited four days for them to come out with no hot water in my home. I just got a bill in the mail, and they charged me for that service physic. Terrible company, do not use them. You can’t even call and reach a live associate.

Would give ZERO stars if I could. Customer service hold times are very long (almost one hour today), and their chatbot is worthless. They lock you in to renting a tank from them, charge an excessive fee for this, and then gauge you on the per-gallon pricing for refills because they know you have no choice. Customer service was absolutely not apologetic or helpful about this. Unfortunately this tank was put in by the former owners of our house and now we are stuck with it, for the time being at least. I should also mention that their fee to cancel is excessive $299.

Once again you have failed to keep your promise to notify me of any pending deliveries. You did it once last delivery which was cool because we had an ice storm that made our driveway impassable. But because you notified me in advance i was able to warn off the driver. Good. Today you just showed up with no text notification, as you promised repeatedly. You got lucky that the gate was open and the dogs in their enclosure. But that isn't the point. You just can't keep your promises. And again, don't blame the driver. He has enough to do. Dispatch should do it. But I guess that would be asking too much.

Amerigas is a company that I will never recommend to anyone. In fact, I would not even send my worst enemy to them if they needed propane. They are still causing me headaches after canceling service. The call center is the worst. Called 3x to cancel a propane order and they still filled my tank. When I finally got to talk to someone who's 1st language is English, they apologized and said not to worry, they would waive all fees for the mix-up. The very next day, someone came to my house to take my tank before the new company was supposed to come.

I've had Amerigas for a few years now and their service is horrible. I have run out of gas and they are charging twice what other companies are charging for gas. I called them because I'm switching to electric heat and my kitchen stove and water heater as well. I told them do not deliver any propane to me. I'm switching to electric. I will call when everything is changed over. This was about 3 weeks ago. My electrician is coming on the 13th of April to run the power supplies. I need my appliances are not here neither. Today I come home from work and I have ruts in my yard, the blacktop is broken where they drove off the edge. But worst of all I have no heat, no hot water and no kitchen stove to cook with. I guess they needed my tank back and wanted the 50% of propane back that I paid for. Amerigas stole my propane and now I have nothing till I get my new appliances installed in a week.

If I could give zero stars, I would! I have been a customer of Amerigas since 2012, when I installed a gas fireplace in my house. Annually, I have paid a fee to rent the fuel tank and supposedly receive annual service to check the tank. I am preparing to sell my home and move. The fireplace will be moving too. I called today to ask that the tank be picked up before my next annual service charge. The woman in California, told me there would be a $420 + tax fee to pick up "their tank"! I live in South Carolina, mind you.

Amerigas took my money after I canceled an order. I also closed my account and they refused to give me my money back. Looks like it’s moving towards a legal situation.

Expensive!! They get 2 stars only because I've not yet had a delivery issue. We are charged a $300 tank rental fee for a 500 gallon rusty tank every year. The faded area code on this tank hasn't existed in 25 years. This aged tank is an eyesore, and this ridiculous fee is laughable. Price gouging at its finest. Do not recommend.

Totally negative review to Amerigas! I have been a customer for over 10 Years, signed a contract when they still had their local office in Holly Hill FL. Over the Years their service declined, not able to communicate with the local office I have been on many calls to an unknown out of the country incompetent customer service that was not even able to understand my need. I was trying to obtain a bigger gas tank therefore ordering more gas and more $...