AmeriGas

AmeriGas Reviews

About AmeriGas

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Pros
  • Responsive customer service
  • Reliable delivery of propane
  • Friendly and professional staff
  • Good communication during service
Cons
  • Frequent billing discrepancies
  • Delayed service and pickups

AmeriGas Reviews

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    Page 3 Reviews 40 - 240
    Customer ServiceStaff

    Reviewed Jan. 29, 2025

    Customer service representatives are outsourced and are not equipped to handle issues related to delayed deliveries. They are unable to provide updates to schedules and the local office will not take calls regarding deliveries. Wait times on the phone to speak with a supervisor are over an hour. The online portal isn’t updated with changes in deliveries schedules so I was forced to call to speak with a representative in Africa and then I waited on hold for extremely long periods.

    Amerigas is terrible with communicating issues with deliveries. I’ve made 4 calls to them regarding the same delivery and still no follow-up response or resolution. My last phone call attempt to speak to a supervisor was 1 hour and 20 minutes on hold only for the call to be disconnected.

    Again, without any resolution. I am only trying to see when we have been rescheduled for a propane delivery. No customer should be forced to wait on hold for hours to speak to a supervisor regarding delayed deliveries after the issue has been escalated. We have been a customer for 24+ years and will be consulting with our attorney to cancel/close our account with AmeriGas as they have proven they do not value their customers. Unfortunately, I’m unable to give 0 stars or I certainly would.

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    Price

    Reviewed Jan. 29, 2025

    I am a long time customer. Amerigas failed to maintain their equipment and put off fixing for two weeks while I was out of propane. They are also very expensive. Now I have switched companies and they want to charge me $419 to retrieve their tank from my property. Unbelievable

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    Customer ServiceStaff

    Reviewed Jan. 29, 2025

    If you're looking for a propane company, pass up on Amerigas. If you don't mind paying $5.50/gal when everyone is charging $3.75/gal, then pick Amerigas. If you don't mind paying a surcharge to get a delivery quicker than 2 weeks, pick Amerigas. If you don't mind waiting 3 weeks for a delivery, with no recourse, pick Amerigas. If you don't mind surfing through a telephone system that makes it virtually impossible to speak to a local agent, pick Amerigas. If you are having difficulty understanding foreign accents on the phone, pick Amerigas.

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    Staff

    Reviewed Jan. 28, 2025

    My business is located next door to a property serviced by AmeriGas. Over the past several months, every time their drivers come to make deliveries, they have caused damage to my property. They’ve destroyed planters, damaged plants, broken fences, and even torn electrical conduit off the exterior of my buildings—all with no apparent regard for how they perform their job. I’ve made multiple attempts to contact the company to resolve this issue and prevent further incidents, but they are nearly impossible to reach. If I treated my customers this way, I would quickly lose business. This lack of professionalism is unacceptable.

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    Customer Service

    Reviewed Jan. 28, 2025

    Customer service is the worst, impossible to contact the department to cancel service. Waited on hold three times up to 53 minutes. If you would like to contact the department to get a refill, no problem, maybe three minutes. I smelled gas and requested to have a service tech come out and check on it. He did a pressure test, said I had a leak and shut my gas off, telling me I had to get a certified plumber to find the leak. Once repaired, I asked that they come back out and turn the gas on. Three days after the call a tech came out, replaced the regulator and turned the gas on. $450.00 for the regulator (which is theirs) and $119.00 for the service call. Because of this outrageous bill I switched companies, but can't contact AmeriGas to pick their tank up and cancel my service. Their reviews are 1.5 stars. Any company with a rating that bad should be looked at!

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    Customer ServicePriceStaff

    Reviewed Jan. 27, 2025

    I wish we could give negative stars... I ordered a fill on my tank (25%) on 1/16/25, and was given a delivery window of 1/23-1/27/25. Wednesday I received text AND email saying our delivery would arrive on 1/23/25 by end of day. On Thursday 1/23 I was down to 5% with NO DELIVERY. I went online to my account to update the tank percentage and see if I could put notes or anything on my status. It notified me I could get an emergency fill for $300 plus inspection and other costs between 1/23 and 1/24. I logged off and when I called that night around 6PM I was sent to overseas customer service where they simply read from a computer screen and WOULDN'T give me a direct response as to where/when my delivery was.

    My propane was due THAT DAY, and you want to charge me $300+ for an emergency fill!?!?! After going in circles with this woman for over an hour I demanded for the 6th time to speak to a supervisor. I was transferred and fought with that guy about getting a priority fill put on my account since it was past 7PM and no body would be coming that day. I turned EVERYTHING OFF to my house, heat (it's been low 30's here) and left my house (dogs stayed home) to spend the night with a family member. On Friday 1/24/25 I called again and got overseas, I simply called to see if there was an update or status, and all I was told was your delivery is expected 1/23-1/27, so you "should" expect it by Monday the 27th.

    Sunday came and once again I received email AND text saying my propane would be delivered on Monday 1/27 by end of day. I even called the "local number" I found online to see if I could check the status and speak to someone as it had not arrived by 4PM. I got an automated tree that told me my delivery would be here by end of day TODAY 1/27/25. By 5:30PM on Monday I still have NOT received my delivery and when I called to speak to someone they told me "you're not on the route". He then transferred us to another department that could help us. We waited on HOLD FOR AN HOUR, then we were hung up on. My husband and I are LIVID! We have locked our animals up in the house for 2 days waiting for a delivery that evidently will NEVER COME. Our animals are stuck at the house basically ALONE for the past 3.5 days while we have to vacate somewhere else because there is NO HEAT TO OUR HOUSE.

    DO NOT, I repeat DO NOT EVER USE THIS COMPANY!!!! This is not even our first issue with them, and anytime you need to call to speak to someone, they are NOT in this country. There is nobody who can or will help us, and after reading these reviews I am surprised they have any positive reviews or business. This is ABSOLUTELY asinine. My family has been WITHOUT heat for the past 4 days. They say they're going to deliver and then we aren't even on their routes!!!! But they're more than happy to charge EXTRA to deliver IMMEDIATELY when my delivery is past due!!!!

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    Customer ServiceStaff

    Reviewed Jan. 27, 2025

    They will not answer phone, they lied to a 100% disabled veteran about tanks being empty, they are stealing from customers, charging for gas and pretending to deliver as they sell the gas for cash.... I'm home with 4 kids, no heat, no gas, no calls, Amerigas does not care about customers.

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    Verified purchase
    Customer Service

    Reviewed Jan. 27, 2025

    Ever since AmeriGas outsourced all customer service, it has been a nightmare. 15 minutes on hold & I give up. I cancelled my service & they continue to send me bills. I requested my tank be picked up last month & still it is not picked up. It is the most frustrating company to deal with & they were once the best. I would not recommend this company to my enemy.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2025

    We have been living at this new house since October and we have propane that heats everything in our house, we were told to call when both of our propane tanks hit 25-30% left, we called and we were told our timeframe for the delivery would be January 24th-27th, we got a message on Friday January 24th stating that our propane would be delivered Saturday January 25th, we called customer service around 4:00pm Saturday because we had yet to get the propane and customer service told us our propane wasn’t even in route to get delivered that day and that they have till 8pm to deliver the propane and if it wasn’t delivered we would get it Sunday, never got it Sunday, today is now Monday the 27th and we called this morning because we wanted to know what was going on with our delivery and why it still was not here and customer service told us we would be getting it tomorrow January 28th out of the timeframe.

    They said we would have it by. We asked if we could get a discount because it is number one out of the time frame and number two horrible communication and we were told no. We are completely out of propane, running space heaters all around the house so we at least have some sort of heat. I definitely DO NOT recommend AmeriGas. Extremely unprofessional!!!

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    Customer ServiceContract & Terms

    Reviewed Jan. 27, 2025

    BEWARE OF AMERIGAS! They will try to get you with fees!!! There is a "Will Call Fee" $20 and a fee for setting up an account And if you cancel your account there is a $156 early termination fee with no contract! Read their terms. They are swindlers. Their call center (customer service) is located in Kenya! Their local office does not take calls. Beware of this company. They are crooks.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2025

    If I could leave zero stars I would. This company has terrible customer service. Multiple times I have waited on hold and was redirected to other departments to be hung up on while on hold. Upon my first delivery they canceled on the day it was due, then I had to take off another day or work to be there for the initial start of service for them to do an “inspection”. The delivery driver called me complaining that I was out of her way and she wanted to come another day, when I said no she came and was in a hurry, I’m not sure an inspection was ever really done and have concerns there’s an issue with my gas line as my tank ran empty in less than a month, they are now requiring that I have another inspection done for $140 three months after initial start of service but no one will answer questions about the inspection. I have written a complaint to the company and never heard back.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 27, 2025

    Since AmeriGas took over Pardee Gas, the service has drastically declined. Customer service is terrible, with significant communication issues due to a language barrier, and there is no way to escalate concerns to a supervisor. On top of that, the cost of gas is excessively inflated. My breaking point came when I placed a gas order during the third week of December 2024 and waited until January 17, 2025, with no delivery. We had to use a number of space heaters to keep us warm. I had to seek emergency services from another company, as AmeriGas kept telling me they are en route and never showed up! I would never recommend AmeriGas to anyone. In my experience, they are hands down the worst company I’ve dealt with.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 26, 2025

    DO NOT GO WITH THIS COMPANY!! Terrible customer service - you will never reach anyone in the United States. Charging $36 for late fees is utterly ridiculous - more than bank overdraft charges. Do yourself a favor and stay away!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 26, 2025

    Worst customer service ever. I have automatic delivery setup and this is the second time in a row that I've completely run out of gas. The first time, they scheduled a delivery and never showed 3x, it took more than 3 weeks to get a delivery (was supposed to be within 48 hours), and the only reason I was finally able to get resolution is because I messaged the CFO, VP customer service, and several other senior executives on LinkedIn - the only one who ever got back to me was the CFO. Fast-forward the months, and I'm in the exact same position again - automatic delivery failed, completely out of propane in the dead of winter in the suburbs of Boston, I can't cook for my family, not use my fireplaces. I had to call for an urgent delivery, the chat agent I connected with (no love customer service agent EVER answers the phone) assured me I would receive my driver's Friday or Saturday at the latest. It is now Sunday afternoon - still no propane. This is absolutely MADDENING.

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    Reviewed Jan. 25, 2025

    I ordered 150 gal of propane on 01/13/2025. They delivered 19 gal. I contacted customer care and ordered 100 gal. My tank is at 5% now.! I could get a recommended emergency for an additional $300 fee. Amerigas will be fired before the next heating season.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2025

    I am an Amerigas auto fill customer. As of this writing I am sitting with no propane. They have let me run out. I guess their algorithm is broken. You’re not supposed to have to worry about running out of gas, they know when you need it and automatically refill your tank. One less thing to worry about right? Well I’m freezing my butt off! The most they can do for me is try to get me a fill within 24 hours. Can’t do it today? I am soooo angry! I held on the line for 1:23 and got disconnected. Called back same experience! DO NOT USE THIS COMPANY! They are the worst! You will never talk to an American citizen. They don’t pay these people enough to care!

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    Customer ServicePrice

    Reviewed Jan. 25, 2025

    This company is highly unprofessional. If you need customer assistance, you will receive a bare minimum response after holding on the phone for sometimes more than an hour. You will be lied to with regard to pricing and help will come from someone other than an individual located in the United States. When I called for a tank fill I was given one price. When Amerigas finally got around to filling my tank, it was higher price than quoted. Additionally, my tank was not filled to the standard 80% required but rather to 70%. According to Amerigas, this was due to the fact that their delivery truck ran out of propane. What this means to the consumer is additional fees in the way of a delivery, rifled with surcharges, fuel fees, delivery fees etc., more often AND the risk of paying a higher amount for the propane. One might suspect this is done purposefully for the above mentioned reasons.

    Thankfully, we own our propane tank. What that means for us is we have the choice who provides our fill services. I sincerely hope Amerigas is put out of business due to these never ending issues, because there is always issues. I don’t have to do business with them moving forward and for that I celebrate. For those locked into doing business with this company, my condolences. If you are deciding on a provider and are thinking of hiring Amerigas, RUN!!!!

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 25, 2025

    This company is terrible, I am set up for auto deliveries and they never make them automatically. I'm usually dangerously low on gas. Even after you make an urgent request, they still take days to make the delivery. Their automated phone system is glitchy and you don't get a response. You can never get through to an actual human. Don't use them!

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    Verified purchase
    Customer Service

    Reviewed Jan. 25, 2025

    I was charged over twice what the other vendor in my area charges. America’s customer service is very poor and I never got any response. Just a lot of transfers and hrs on hold. Don’t have anything good to say about this experience. I have been a customer for nearly 20 years. I’ve cancelled my account and now have switched to another vendor. I paid my bill before changing it to protect my credit. The company should be ashamed of their customer service. Very disrespectful and rude.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2025

    The absolute WORST company I have ever came across in my life. We have been without heat in our home for 2 weeks, the "scheduled" date of propane arrival was a lie, we called to ask about it and they said "There's nothing we can do." So basically we just have to wait for them whenever they feel like it. Customer service is useless, on hold for 1 hour, once they picked up the call immediately ended. Should not be a business, does NOT deserve a star at all. I have no idea how they are allowed to do what they do.

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    Reviewed Jan. 24, 2025

    This company is horrible. They have a credit balance they will not refund on my account and refuse to give you to a supervisor to escalate the situation. Do not enter into a business relationship with them, buyer beware!!

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    Contract & TermsPriceStaff

    Reviewed Jan. 23, 2025

    This company is not located in the USA, you will never speak to anyone who speaks fluent English. They mislead you and lock you in by adding absurd tank fees, only to force you into paying double the going rate for propane. I was told I would have to pay more than $2 more per gallon than any other company so I switched. Well, switching comes with a $280 tank rental fee, if you have them come get your tank they charge you for cancelling your "contract" and try to force you to pay $299 for an early termination fee, $149 for a dispatch fee, and $119 for a pick up fee. Now I could understand charging to pick up the tank, but to force you to pay $569 just to cancel is insane. Since I use 1100 gallons of propane per year the fees to remove the tank are far less than what I would have to pay if I kept using them which would be $2200 on top of what I am already paying. Worst company ever, maybe the election can change something with these people.

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    Customer ServicePriceStaff

    Reviewed Jan. 23, 2025

    HIGHWAY ROBBERY. This company is hands down, the worst company in America. Their customer service reps are awful. Their fees are outrageous and they are double the price of most gas companies. BUYER BEWARE.

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 23, 2025

    Buyer Beware! I purchased a home with AmeriGas tank already hooked up. I changed gas companies when I installed a home generator because I could not ever get a call back from Amerigas for larger tanks. When I was finally able to get through to cancel my service with Amerigas they came out and picked up a small 60ga. tank. A week later I received a bill for $320.99 for tank pickup charge and another charge for dispatch fee for $119.99. The State of Florida should not allow these unreasonable charges to be applied to customers. BE AWARE.

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    Customer ServiceContract & Terms

    Reviewed Jan. 23, 2025

    You grossly overcharged my propane delivery and claimed that my contract had expired, in the middle of winter. When I tried to call customer service I am forwarded to someone in India, who does not even understand my issue. I am now using a local company with a local customer service line, for less money. I will never use Amerigas again and will urge others to drop you as well. Shame On you!

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    Customer ServiceContract & TermsPrice

    Reviewed Jan. 23, 2025

    This is the worst company ever. They don’t have a local Call Center or Office. They route you to an overseas call center in which they don’t understand you and you can’t understand them. They their prices are double the local rates for propane by the gallon and when you go to cancel their services they charge you $400 to take the tanks away. They should not be charging more than the delivery charge for tanks. They hide their charges in a ridiculously long terms of an agreement document online. Don’t ever get in business with this company.

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    PriceStaff

    Reviewed Jan. 23, 2025

    AmeriGas is easily the worst companies I have to deal with in life. They price gouge consistently. Each year it’s a fight to get any help from them. They closed the local office and so are forced to deal with so called CSR’s and some aren’t even in the USA! Wish everyone who had to deal with them could dig their tanks up for free and tell them to come get them. No one at this company could care less too. They are the absolute worst. Wish I could give them negative stars rating.

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Jan. 22, 2025

    This company is incompetent and have the worst customer service. We’ve been out of gas for 5 days without heat or stove when it is 6 degrees outside early in the morning. We’ve bought multiple electric heaters and the house temperature is barely 52 degrees. We called so many times, pleaded with them to deliver and every time they said that the delivery is on route but no one showed up. We canceled our contract today and registered with another company that guarantees delivery. If you need propane gas delivery do not make the mistake we did by choosing Amerigas. They are beyond bad and 1 star is too high of a review for them. They deserve 0 stars. Avoid this company at any cost!!!

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    Customer Service

    Reviewed Jan. 22, 2025

    HORRIBLE EXPERIENCE! Required to call before they come out, AND DIDN'T. Showed up 2 days prior to anyone being home and then charged us a $10 "convenience charge" when we are on their automatic refill list. This is a disgusting company with NO customer service, and NO regards for other peoples' property. NO COMMON SENSE and do not follow directions. We fired them immediately and will NOT pay the $9.99 "convenience fee". People need to avoid this company like the plague, they are THE WORST!

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    Customer ServiceStaff

    Reviewed Jan. 22, 2025

    I ordered propane from this company on 1/9/2025, the money was taken from my account immediately and I was given a delivery date between 1/16-20/2025 due to the weather and high demand. 1/20/2025 rolls around still no attempted deliveries. I spoke with 4 different customer service advocates and 1 lady assured me she would expedite with a delivery of 24 hours. Today 1/22/25 and guess what still NO DELIVERY. The representatives are all foreigners one representative even stated he was in Africa, & that we should visit each other because I need heat and he loves the cold.

    I called again today and asked to speak to someone from the delivery team because not only did I pay $590 for propane delivery that has not been delivered but I took off to be at home for the delivery and they keep saying they can’t give an exact time but it’s in route. When other Professionals have sent technicians to my home I have been given a time between or around about. I understand that people do not care when it does not affect them individually, but this has been the absolute worst experience with a business in my lifetime. If you need propane, please get somebody else to do it, because Amerigas is the WORST! The advocates are nice people but they are no help except either. Call Thomas LP, or anybody that cares because these folks don’t.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2025

    I am getting billed incorrectly. If one puts in my address it is to be charged in the mid 2.50 range. We are being billed $4.00 plus. I tried reaching out via the question box and was told it would be several days, I again tried to reach out and now it is over 2 weeks and have not received a response. I then received a bill and from AI was referred to a customer rep. They never came on the line. Finally got through to customer care and after 47 minutes they were going to transfer me to billing. Of course I was disconnected. To make matters worse the customer care person could not figure out what our address was? Geez, All I want is to be billed what I should be. We never had any issue with Mar Gas. Perhaps several thousands extra in propane makes no difference to some but, it sure does to us.

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    Customer Service

    Reviewed Jan. 21, 2025

    By far the worst company. Canceled my account and all future deliveries in October 2024, then got a delivery in November while I wasn’t home. Got an invoice so I called the company and customer service said they would cancel the account and invoice. In December I get a bill and I contact the customer service again and they said that the bill will need to be paid. So yes they will lie to you to say everything is worked out but in reality you still have to pay even though they trespassed and gave me gas that wasn't ordered.

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    Customer ServicePrice

    Reviewed Jan. 21, 2025

    We've been very satisfied with Amerigas. The response time using their call center is much improved, including during high demand. Convenient to order online which provides option for text updates for pending deliveries. Price is the lowest compared to all local competitors.

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    Customer Service

    Reviewed Jan. 21, 2025

    AmeriGas is literally the WORSE COMPANY EVER. You will never be able to talk to anyone domestically. They have an 800 number to goes to India which is their customer experience center, but those folks barely understand English. All their domestic numbers get forwarded to that 800 number, so you will never talk to anyone domestically or get any help. My propane tank was empty and I was without heat. I called the 800 number 8 times the next day and still no action. I placed a ticket for expedited service, but no one came. I just can’t express what a Terrible company they are. I am going to move to a different company ASAP. I really hope they go out of business…they need to.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 21, 2025

    Haven’t had propane for 3 weeks because my gauge is wrong. Then the day It was supposed to come I watched the driver drive by and deliver to the wrong address!! 3 weeks and 3 complaints later, still no heat! They won’t call me and there seems to be zero urgency. Coldest week of the year so far and they are allowing this to happen. Most inhumane company on the planet.

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 20, 2025

    The worst experience I have ever has with a propane order. Placed an urgent request for propane and they said it would cost me $300 extra, because I was almost out, they said someone needed to be home to check the system on Jan 20, 2025.. I waited all day and they never showed up. I called them 4x and they informed me the earliest is Jan21, and they would not come unless I paid them $300 up front. Truly sad and legalized extortion. Crazy, no one cares that it is 15 degrees out and I'm out of gas. THEY DO NOT CARE if YOU RUN OUT. It is part of their deceptive business practice, they get an extra 300 bucks if you run out for urgent call.. If you want gas, you must LIE and tell them you are at 30 or 20 percent even though you are at 40 percent. This is criminal and you will not be able to speak to a supervisor, was on the phone for 3 hours with AmeriGas and ended hanging up., 2 days of missed work and $300 stolen from me. This is the worst!

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    Customer ServiceStaff

    Reviewed Jan. 20, 2025

    The company I work for is new to the NC area. We set up an account for both heating and forklift tanks. They were scheduled to deliver last week between Thursday and Friday. My plant closes at 4PM, informed them I'd wait and to have the driver call so I would be ready. I stayed until 7PM and no call no show. Reached out Saturday to the customer service line in (Kenya Africa they were as nice as they could be but had no way of being able to answer critical questions or respond to service request when the people in the US or local fail at their jobs.), they told me they had us on the schedule for the day and as before no call, no show. It's now Monday and the temperatures are in the mid to low teens with highs in the 20's and I have no heat for my team. Called today and they said delivery is now tentatively set for tomorrow (NOT GUARANTEED). The salesperson nor the customer service coordinator will respond to e-mails or return calls. I'd give them negative stars but it's not an option.

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    Staff

    Reviewed Jan. 20, 2025

    I believe in truth. they are good and dedicated staff. They will go above and beyond to make your life easy and help you in all brutal and nice weather, I have been using them over last 3 and half years. They exceeded my expectation even I live almost 4 hours away. I am a doctor too.

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    Price

    Reviewed Jan. 19, 2025

    I just had my tank filled and was charged $3.62 per gallon when the average price in Arkansas January 2025 is $2.53 per gallon according to the U.S. Energy Information Administration. More than a dollar per gallon above average!!!!

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 18, 2025

    If I could give a minus 10, I would. This is by far the worse company/customer service I have ever had. In November I needed a regulator valve replace so I COULD HAVE HEAT. They gave me a date of 3 weeks! After MULTIPLE "supervisors" I finally got one installed in about 3 days--no call that they were coming, no knock on the door before or after they finished, only a text. Now I am at 10% of fuel--it going to be 7 degrees tomorrow. I was told they would deliver on Dec 11th--no show. I was then told December 16th--again no show. We have a dual fuel heating unit so if we run out and THEN they fill it we still will not have heat until the heat and air company comes to fix it because there will be no gas in the line. I have NEVER dealt with a company like this.

    Maybe if English was not the second language of those we speak to it would be different--I have to REPEATEDLY say the same thing over and over for them to understand. I'm so done with this company!!! The last payment I made will be the LAST amount of money they ever get from this house. And "no" I will not be paying for them to come dig up this tank from my yard. See you in court if you try.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2025

    This review does not reflect in any way on the front line service employees, you know the ones that are actually closest to the customer. I suspect the Customer Service Centre number 800-263-7442 is not located in America (AmeriGas). I have been an AmeriGas customer for 28 years and up until maybe the last three years I never had to really worry about propane service.

    Our 250 gal is considered full at 200 gal (80%), at 15% the level gauge is the red zone a good guess would be 30 gal, we made our first of four calls at 12% which was at 6% on delivery leaving 14.5 gal and given the upcoming weather event we would have been out of propane in 1 1/2 days, that’s three short of the projected delivery date. IMHO, their algorithm fails to include upcoming weather events and the short sidedness of this customer dissatisfaction and creates unsafe working conditions for their delivery drivers due to forced emergency deliveries. Edit; Sorry no photos or receipt included. Delivery date was 01/17/2025 at 186.5 gal

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    Customer ServiceSales & Marketing

    Reviewed Jan. 17, 2025

    Amerigas Propane is the worst propane company out there. They take your money of $300 dollars extra for emergency delivery within 24 hours only it never gets delivered within 24 hours. then when you call them to see where your propane is nobodys seems to have any idea when it will be delivered. Then they tell you they will give you a $300 dollar credit when you say they need to refund the emergency delivery fee. Stay clear of this scamming, lying propane company. One star only because you can't put zero.

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    Customer ServiceContract & Terms

    Reviewed Jan. 17, 2025

    Stay away from this company at all costs. We have a shop located in the next town that runs on propane. We have the billing address as our home address and the shop's address as the delivery address. It even shows it on the contract the correct information with the note to also call so the right tank can be filled. They showed up at the billing address trying to fill a nonexistent propane tank. They can't even read their own contracts. Their customer service is non-existent also. You will be on hold for hours in hopes of reaching someone, and when you finally get lucky to talk to someone, they hang up on you. They won't respond to emails like they say they will. AmeriGas is a shady and negligent company. I WILL NOT recommend them to anyone. I've been warning people to stay away from them.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2025

    -10 stars! I work in HVAC and I sent a tech out to my uncle's house for a no heat call. After ruling out all he could in the furnace he needed the regulator checked on the propane tank. My uncle called and got a date 2 weeks out. Unacceptable, he is elderly, living alone, and using kerosene to heat with now. We are having sub freezing temps in Ohio. I called customer service and like everyone leaving a review, I was on the phone forever waiting. I swear they were laughing at my dilemma and passing me to different representatives to join in the fun of making me miserable while trying to help my uncle. They are not here in our country, and know nothing about the product they are pushing. Please if you use this company, GET RID OF THEM! They are unless and the more than a 1000 1 star reviews don't lie. Horrible, Horrible company!

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    Customer ServicePriceStaff

    Reviewed Jan. 16, 2025

    I just purchased 400 gallons of propane from Amerigas. They are charging more than a dollar over the market rate. Waited over an hour yesterday to chat with a rep about this and got hung up on. Currently in Queue for over 33 minutes again today and waiting….A quick internet search of Williamson County indicates it should be 3.39 a gallon. Bought propane at Tractor Supply (AmeriGas) retail for 3.49!!!! No way to cancel service on website! Is there government oversight on price gouging???

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 16, 2025

    Dear Amerigas Executives, I have been an Amerigas customer since June 2011 in the Fredericksburg area. I am not sure what changed or other things are going on within your company, but I can tell you that the service and customer service here is the poorest bag of pits that I have ever had to deal with. Today, I was on the phone for 55 minutes waiting to speak with a supervisor because my delivery date (16 January) was moved out later without notice. My tank is currently at 17% and last week my local office told me and my husband that our delivery be at our home on 16 January. He and I called to confirm today. Now they are saying 20 January. THIS IS RIDICULOUS! So much so that an Amerigas truck been into my neighborhood since I called for a fill but rode right past my house without stopping. THAT IS THE MOST UNACCEPTABLE FORM OF CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED.

    I need help! My family and I do not deserve to be tabled when our account is currently in good standing and when there are others in our neighborhood receiving the fuel that they need. I have read the Better Business Report (graded an F) for Amerigas as well as the article here, **. I would like to work this out with as less people involved as possible. Can you please assist me and my family with getting a refill of fuel before the end of the business day, TODAY? Thank you in advance.

    Wayne A. **

    Melody C. **

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    Customer Service

    Reviewed Jan. 15, 2025

    I have called three time in a week about a gas leak at my home, nothing has been done by the company at all. I had to have a heating and cooling guy come to my house and check everything since Amerigas dropped the ball multiple times. My furnace guy tuned off the gas to my home. Still waiting on Amerigas to come out and check everything. I have not been able to use my furnace, water heater, stove or fireplace in one week. The customer service is a joke! Last night it was 6 degrees. I am praying all the space heaters I am using do not cause a fire in my home.

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    Customer ServicePriceStaff

    Reviewed Jan. 15, 2025

    If I could rate this company zero stars I would. Forget about speaking with anyone local to address your needs... That is if you actually get to speak to a real person. Everything is outsourced which makes it hard to understand the rep because of their thick accents. I've been on hold for an hour today and yesterday waiting to speak to a supervisor. Finally had to hang up each time. If I wanted someone to call me back, the earliest time was FRIDAY! We've had issues with AmeriGas for quite a while and will be looking elsewhere... Even if it means paying a fortune to replace their underground tank. If you need to put a rush order in, they'll charge you an extra $300, on top of the estimated gallons that you're expected to pay up front.

    It's Wednesday today, and we were supposed to have same day service this last Monday. Just received another text that it's been changed to Thursday now. Now the tank is empty which means there is a whole other process that must be followed when the propane finally does arrive. We'll be making sure that we receive the $300 back at the very least. If this occurred rarely I'd cut them some slack. But there is an issue EVERY time!

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    Customer ServicePrice

    Reviewed Jan. 15, 2025

    If I could give zero stars for the Rockledge, FL Amerigas office I would. This is a company that continues to provide poor customer service. If there were another provider for us in Cocoa, FL, we would switch. Alas, we are stuck. We called to have a gas line flagged before grading a driveway. You know, being a responsible citizen and using the "call before you dig" requirement. After the representative finished flagging a line that was at the most 15', (easily tracked, took maybe 5 minutes) he informed us that we would receive an invoice for $30 for this service. Well done Amerigas!! Making consumers pay for safety! Never mind that we were doing the right thing, trying to avoid any potential danger. Wow. Shameful practice to charge for safety.

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    Reviewed Jan. 15, 2025

    Was low on propane, call trade delivery. They tried to deliver twice, said they could not get up my driveway. There is less than an inch of snow in the driveway. I will run out of propane. And cannot get a partial delivery on a smaller vehicle. Also, you can't forget about talking to someone in the local office. Everything is overseas now, they do not understand what I am saying.

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    Customer Service

    Reviewed Jan. 15, 2025

    We received a bill from Amerigas for early termination of services when neither I or my wife ever contacted Amerigas to terminate services. In calling them to clear up the issue, the customer service was horrendous. Through multiple phone calls and spending hours on the phone, we still have not been able to resolve the issue. Because of this experience, we are now terminating services and will never do business with them again. Their customer service is farmed out to overseas companies and there is a tremendous language barrier making an already difficult situation even more frustrating.

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    Customer ServiceSales & MarketingPrice

    Reviewed Jan. 15, 2025

    AmeriGas is a scam and absolutely awful. I moved back to my hometown of Gaylord and bought a home that had Natural Gas and a AmeriGas tank that only fed the fireplace. At 3/Gal and like $160 yearly tank rental fee that was not worth the cost. I had to call 6 different times and wait on hold for 30 to 45 min. each time with no answer until the last. Finally, I was able to get ahold of someone who did eventually put in the cancel order. Then I got a bill that they wanted me to pay for the 30/gas in the tank that the previous owners had already paid for at the current rate of 3/gas. AmeriGas is scammy, bad business practice, awful customer service and will nickel and dime you if you don't notice.

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    Customer ServicePriceStaff

    Reviewed Jan. 14, 2025

    Our tank got to 30 percent and we called for delivery and they said it would 2.5 weeks and then gave delivery window Monday to Thursday lol. So of course we ran out gas and are sitting in a cold home in 20 degree weather so we call back and said, "Look. We just want our propane. Charge us extra to get it the hell out here." So they charge us 300$ for a delivery window of 24 hours. If that isn’t taking advantage of people I don’t know what is and it’s been 24 hours and still no propane!! I’m sitting on the phone waiting to talk to someone that doesn’t even live in this country!! Ridiculous!!

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    Customer Service

    Reviewed Jan. 14, 2025

    Three managers responsible for Florida. Tom **; Luke **; Larry **. Maybe a few phone calls will help with deliveries, customer service and including all the lies we've heard. We've had all the same problems. Amerigas is absolutely the WORST run company EVER!

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    Customer ServicePriceStaff

    Reviewed Jan. 14, 2025

    I was charge almost $1000 by AmeriGas to remove two of their 60 gallon propane tanks when I terminated service. These tank were above ground and free standing. When I first called about the bill I talked with people whose English was very difficult for me to understand. I advise you to stay away.

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    Customer Service

    Reviewed Jan. 13, 2025

    Avoid Amerigas! Somewhere along the way they pushed customer service off-shore (it's obvious) and it is horrendous, major disconnect, and will waste a lot of your time. I stopped doing the auto fill and auto pay due to inconsistent deliveries. So glad I took off the auto-pay. I do not recommend you do auto-fill and definitely do not do auto-fill or pre-pay. Received a text saying they were coming the next day. Nobody came. I work from home and no door-hang receipt. The next day I get a text saying propane delivery was made for this day. Didn't happen. I work from home and no truck came.

    I've been calling for the past 2 months repeatedly to get the charge off my billing as it was never delivered. Don't know where they went, but it wasn't here. Our tank meter works fine and it was still at 20%. Our fill to capacity history has never been as low as 79 gallons as we have a 500 gallon tank. Resolution supervisors say whatever they want with unrealistic resolution times, that they will call you back then don't, that billing is looking into it. At this time our tank had fallen below 20% and it was right before the holidays. I told them to fill 100 gallons only. I did witness this delivery and received the door-hang receipt. I paid for the 100 gallons and left the other amount that is in error pending. I told them I do not want this going to overdue payment due to their error. Just received the past due notice in the mail today. What a shocker. Been on hold for 30 min now for customer service. The worst!

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    Customer Service

    Reviewed Jan. 11, 2025

    Worst treatment I've ever received by a company. They've left me without propane (no heat during winter) for weeks at a time, MULTIPLE TIMES. Then they applied a litany of incorrect charges, even charging two different amounts claiming to fill the tank 100% twice on the same day, which is impossible. ALL CUSTOMER SERVICE IS IN THE PHILIPPINES, and they LIE LIE LIE. Don't believe a WORD they say on the phone, they say any lie and give you a "case number" to make you feel like they did something - just so they can get you off the phone. I've been waiting for the billing mistakes to be fixed for 19 days already and I have over 15 hours invested sitting on hold with their horrible, HORRIBLE overseas call center.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 10, 2025

    They are absolutely the worst! I prepaid for the year. Automated recording said I was scheduled for a delivery between 12/26 and 12/31. Got a text last night saying they would be here next day. Woke up to no heat, empty tank. 5 calls to offshore customer service. All said they are over-scheduled. No idea when we will get filled. Now using portable heaters which as all know are extremely dangerous. Can’t cook or shower. Someone needs to step and look into this scam of a company.

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    Customer Service

    Reviewed Jan. 10, 2025

    Avoid this company. Fraudulent and irresponsible. Customer support will not address issues and will either hang up or put you on hold indefinitely to avoid any escalation to a supervisor or anyone that can actually address your issues.

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    Customer ServiceInstallation & SetupPunctuality & SpeedOnline & App

    Reviewed Jan. 9, 2025

    I agree with the many negative reviews on this site. Over 3 years I've attempted to replace my wife's name on our account (she died in 2021). The times I reached a human speaking English (sort of), I received conflicting instructions about how to do so. No matter, because none of the instructions were correct. The company's website will not allow any changes either (such as changing the billing address to a P.O. Box instead of the house address). As a consequence, bills addressed to the house were returned to AmeriGas as undeliverable. Meanwhile AmeriGas added numerous outrageous late fees (despite the fact that the house has been unoccupied since my wife's death). So you've been warned: AmeriGas is a greedy and incompetent customer service nightmare. If you already have an account, you are well-advised to close it (if they'll let you) and find an honest and reputable supplier. AmeriGas is the worst I've ever had.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2025

    Absolutely the worst customer service and company. Do NOT use them. Customer service agents read from a script and give you the run around and have no visibility into how their own company operates or how gas is delivered. Waste of time to even call into them.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Jan. 8, 2025

    Amerigas is the worst company ever. I have tried many times to call and if you are lucky to speak to anyone, they are from another country and have no idea what they're doing. Even used their website to try and communicate through the chat, more of the same. Wouldn't connect to anyone. I have been trying to cancel our service and it is impossible to speak to anyone. I just stopped paying the bill and they continue to add late fees. They can kiss my ass. I will never pay. Come pick up your tank and piss off! NEVER work with Amerigas. You will regret it.

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    Customer ServicePriceStaff

    Reviewed Jan. 7, 2025

    Very terrible service. They outsource all calls to different countries and can not speak with anyone **. They offer zero assistance with problems. Outrageous gas prices, unnecessary service fees and they charge you to fix their own tank that they put in of which you pay rent on. I would rate 0 if I could.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 6, 2025

    Extremely long hold times to speak to a representative. I would say my average hold time has been between 1/2 hr to 45 minutes. Long wait for service calls as well. Don’t expect them to be able to come quickly. They broke our tank and had to install a new tank and charged us a $169 fee to turn on the gas. I am always so angry and frustrated any time I have to deal with this company. Was going to wait to use up the gas in the tank before switching to another company but now it’s worth the extra cost to me to avoid future frustration.

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    Customer ServiceStaff

    Reviewed Jan. 6, 2025

    Buyer beware; Service experience has been horrendous. Been a onetime paying customer for over 5 years and the tank has been in the underground at same house for over 20 years. I initiatiated with Amerigas to fix a damaged Barbecue hose with a separate valve. It has been 3 weeks and we still have no heat or cooking in our house. When service person came out, there was no communication with customer after visit. Just an email stating they could not deliver propane.

    When I return to the house, I had to figure out that they shut off propane to house because tank was placed within 7 feet of the house. This is after Amerigas place the tank at the property and serviced it with me for over 5 years. I have spent 5 total hours with customer service in Kenya, Philippines and India and finally Georgia. Cannot speak with anyone who has authority to take care of problem. Really uncaring service; had to move my 96 year old mother from property and am hoping pipes will not freeze and break my pipes inside my home. Sad.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 5, 2025

    Dealing with AmeriGas has been one of the most frustrating experiences I’ve ever had with a service provider. Their incompetence and lack of accountability are astounding. Despite repeated promises, they failed to deliver propane on time, leaving my household without heat in the middle of winter. Each time I called to follow up, I was met with excuses, unhelpful representatives, and zero solutions. Even worse, they seem completely disorganized. Delivery schedules are inaccurate, customer service is impossible to reach, and billing is a nightmare. At one point, I was charged for a service they never even provided. Trying to resolve these issues took hours of my time, with no resolution in sight. It’s clear AmeriGas does not value their customers or care about providing reliable services. I would strongly advise anyone considering them to look elsewhere. Save yourself the headache and find a company that actually delivers on its promises.

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    Customer Service

    Reviewed Jan. 3, 2025

    We have been trying to cancel our account with Amerigas for 3 months now, however we cannot talk to anyone that will do this without putting us on hold for a minimum of 45 minutes and then eventually disconnecting the call. I have sent an email requesting a call back and to date have not heard from them. Even after calling and asking to cancel the account, they went ahead and charged the rental fee for 2025 on December 31, 2024 and claim that we pay for the previous year even though we had to pay the initial fee before they could deliver the tank. Our issues with them are that #1- you can't talk to anyone on the phone and actually have an issue resolved, #2- you can't physically go into a location and talk to anyone face to face, and #3- they charge residential clients a check leakage fee but do not charge business clients.

    We ordered a refill during Hurricane Helene and ended up canceling the delivery and they refused a refund, only a credit and refuse to give us the refund. We are currently on a call to which I called the number for the Powdersville, SC office and the woman we are speaking to is currently in Kenya, Africa. In order to cancel the account without the ability to speak to someone, what do we need to do- send a certified letter to a local office?

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    Customer ServicePrice

    Reviewed Jan. 2, 2025

    I just sat on the phone for over 30 min. I wanted them to remove my tank. I do not have a contract with them and originally used a small local company. Unfortunately, Amerigas bought them out and since then service has been awful. I have had the small tank for 17 years and now they want $400+ to remove it. It is above ground and easy to grab. The customer service agent said that price was approximate and the true price would be given once removed. She said it could be higher. This company is overpriced and customer service is horrible.

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    Staff

    Reviewed Jan. 2, 2025

    Last week we called for propane. First off we were on hold for 30 minutes. Then the man who did the order had everything needed to do the check and the delivery including payment. We made sure one of and that one of us was home for 5-7 days like the rep said and nothing happened. Today after being on hold for 45 min I was told the check for Arkansas was not scheduled-. Unacceptable- we have a cold snap in a week and not ready to heat our place! Just Awful!.

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    PricePunctuality & Speed

    Reviewed Jan. 2, 2025

    Do not use! They are price gouging to an extreme. $420 to remove my empty tank after I closed my account. Now $36 late fee each month. Closed my account because the annual rental fee got up to $173!

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    Contract & TermsPrice

    Reviewed Dec. 31, 2024

    We are dissatisfied with the service provided by Amerigas. We had used them for 10+ years. We were no longer under contract with them and did not want to pay the tank rent for another year of $135ish and requested they pick up the tank instead of us paying that. Well, little did we know that they would still charge you for the removal of the tank $299 and a dispatch fee $99 for the removal. We were given credit for the gas we had left in the tank of $184ish but still leaves us paying $145ish. When questioning them this is standard practice for them. Spoke with a resolution supervisor to be told there is nothing that can be done that we have to pay this charge. This is ridiculous that the customer who is not in contract and no longer wants to be a customer is charged more than double for the company to collect their own equipment. HIGHLY RECOMMEND NOT USING THEM! Real Review 0 Stars.

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    Contract & TermsPrice

    Reviewed Dec. 30, 2024

    Absolutely horrible, I was a customer for over 25 years, and they overcharged for their propane if you don't update your contract every year up to double the cost of other companies. I switched companies and they charged a 400 dollar removal of the tank. Never have them as a propane provider.

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    Customer ServiceContract & TermsSales & Marketing

    Reviewed Dec. 29, 2024

    Similar to the other reviewers, I purchased a home and the propane tank was here on arrival. Along with a contract that they told me I was not eligible for; a tank that was leaking, extremely poor customer service, and despite repeated phone calls to customer service - passed from person to person -- I was not able to resolve service. I cancelled the account, called them to remove the tank. They didn't arrive for over a month and sent me a bill for over $600. I believe that this is a scam. That Amerigas buys service contracts from people who are selling their home, and is predatory with their contracts.

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    Customer Service

    Reviewed Dec. 28, 2024

    Never had propane before. Moved to our new house and has propane furnace. Chose Amerigas. Bad decision. Lied about convenience pay amount. Then tried to schedule a delivery. Was told I need to pay $658 to get block off account. Paid $670. Called the next day, only to be told I owe another $227. Waited on hold over an hour, only to be hung up on. Paid $228. Called back. They told me to call back Monday to confirm it's been lifted. Today is Saturday. Oh, and the fact you cannot understand most of what they say because the have call centers in Kenya and India is infuriating. I told them if it isn't rectified on Monday, the tank will be in the field behind my house. I do not recommend amerigas to anyone. We just started service in September. It's December now. And now we wait again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 27, 2024

    We are new to the area and thought we would select a larger provider for our propane needs -and went with Amerigas. Wrong decision! The entire relationship has been awful from the install to current refill - issues with billing and support on site. We are now out of propane and it’s winter - paid the $300 to have our tank filled in 24 hrs to have no one show up. We called the Customer Service line 4 times and were told the driver was on his way to simply get off the call - the 5th time we received a helpful representative that informed us we were not on the delivery list at all. We would not be getting propane until tomorrow (if we are lucky!) since we were told it would be today.

    There is NO local resource or support - the call center is overseas, which is not a problem as all 5 representative spoke perfectly. The issue is that these representatives cannot support the requests at a local level!! They are unable to provide local contacts, delivery estimates or any pertinent information for the individual/customer. The representatives are like sacrificial lambs that are simply being placed on call lines to handle extremely upset customers without any tools. It is shameful that a large organization not only subject the customer, but their staff to such poor business management. I will be looking to pay whatever required to establish business with a provider that is reliable and able to communicate to me at a local level.

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    Customer Service

    Reviewed Dec. 27, 2024

    I wish I could give them 0 stars. I have been highly disappointed with my service through Amerigas. We were supposed to be on a fill up cycle, which did not happen and when we called were told we had to pay an emergency fee, along with the normal delivery fee and cost to fill our home tank. We then attempted on MULTIPLE occasions to cancel and have them come pick up the tank off of our property and were never able to speak to anyone in the US. We sent multiple emails about our dissatisfaction with the services and requested the tank be picked up from our property to get NO responses. The tank still sits here. We were told we would have to pay a fee for them to pick up THEIR tank. Absolutely do not recommend. Find a local company where you can actually talk to someone from your area to get the assistance you need. Amerigas, come get your tank! We aren't paying your $400 to pick up your own tank off of my property.

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    Reviewed Dec. 25, 2024

    Shut on/off valve fell off on Christmas Day as I was going to deep fry turkey. I guess no one checks these exchange tanks over. P.S I hope you got your turkey cooked as I had to put mine in the oven. Thank You for not doing your job!

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    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 24, 2024

    Call center is definitely overseas, barely understandable English and absolutely no help with anything. I explained I was switching companies and they could come pick up their tank as they were changing me a rental fee. They charged me $500 more to remove their own tank.

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    Customer ServicePrice

    Reviewed Dec. 24, 2024

    We have had Amerigas for a while and have ALWAYS paid the balance in full. When We called to get our tank filled they quoted us about $2000. Wow that is crazy. So we checked around with our neighbors and found another company that was WAY cheaper. When my husband called to cancel and pick their tank up, we are now being billed a pick up fee which was never mentioned on the phone when we canceled. This has been the worst experience with this company when people are struggling financially.

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    PriceStaff

    Reviewed Dec. 21, 2024

    I think it is absolutely NUTS you people think it's okay to charge $300 for an emergency delivery and then tack on another $100+ for a tank inspection. The cost of propane we pay just to have 100 gallons delivered is outrageous. So in order to have it delivered by emergency you expect customers to have and pay almost $1,000.00. That is absolutely sickening!!! So middle of winter, out of propane and have to wait 6-9 days!!! WOW!! All due to we can't ask to have an earlier delivery date without paying an emergency fee. You people are screwed up!! Hope you feel good about yourselves.

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    Reviewed Dec. 20, 2024

    This is absolutely the worst company I've ever dealt with!! I ordered gas 2 weeks ago and I've been out for a week now (in the cold I might add) and now they are saying they couldn't find my property and so it's gonna be next Wednesday!!! I mean what the....

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    Punctuality & Speed

    Reviewed Dec. 19, 2024

    I have been dealing with this company for 17 years. They are getting worse and worse every year. We are on auto delivery and they took us off auto delivery without telling us because they said I had late fees unpaid for an amerilok charge that we are not supposed to pay. Our subdivision is on another plan. But they charged me anyway. I couldn't talk to anyone locally, only from India. I explained that they allowed a senior citizens tank get to 0 during winter. That should be illegal!

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 18, 2024

    This is the most ridiculous worthless crappy company I’ve ever dealt with!!! After 3 years of being harassed I can’t believe I’m still dealing with them. Bad bad customer service!! Do not use them, thank me later.

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    Customer ServicePriceStaff

    Reviewed Dec. 16, 2024

    Terrible phone customer service, technicians are good if you can get in touch with somebody local. All of their offices have been transferred to overseas call centers that answer yes to every question. Technician shows up with no explanation of what the actual job includes. Over and over. Fees have also gone up to the point of being the most expensive propane gas provider in Palm Beach County. Shop elsewhere. Plenty of competition out there.

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    Reviewed Dec. 16, 2024

    Delivers gas after ten to eleven days of taking your money. Prolongs delivery date so customer will be forced to pay 300 dollars emergency delivery. This is especially the case when it’s winter season.

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    Price

    Reviewed Dec. 16, 2024

    I have tried to work with this company many times. I am having them remove the tank. They raise the rates without letting you know. (I am paying almost $1 more than my neighbors.) I have been on hold for over an hour trying to get them to remove their tank. They cannot tell me what will happen to the extra fuel or the cost of removing it. One of their delivery men checked off that he had refilled my tank and never did. Needless to say we ran out of fuel in the dead of winter.

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    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed Dec. 14, 2024

    They were a good company 6 years ago, when we first signed the contract in 2018 prices were fair and the customer service person was 10 miles from my home. This year when I canceled service I had to wait on hold for 45 minutes before finally giving up and searching "terms and conditions" to find out to quit their service you have to email them. Then a charge of $443.08 just to have them come and get their equipment off my property. I left primarily because their price for propane was 2X other providers (I found this out when I called around because the price was so high I almost couldn't afford it).

    After over an hour on chat and phone with customer service today, and some independent research that showed the fee should be more like $50-$150, they could only wave $126.59. Abusive and manipulative business practices if you ask me. I suggest you call around and find a company that has a person answer the phone when you call, it will save you time and money.

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    Customer ServicePrice

    Reviewed Dec. 12, 2024

    I closed my account because they were charging me to fill the tank and charged me on a meter. I switched to electric when I closed the account in April of 2023. Today I received a notice on my mailbox saying they filed the tank- I called and got a call center in India and they said it is a shared tank- there is nothing attached to the tank on my property. The said they can’t guarantee I won’t get charged and if I want them to pick up the tank it will cost $400.

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    Customer Service

    Reviewed Dec. 12, 2024

    We have been waiting for almost a week for a tank fill, in Colorado at 10 degrees outside. We have called multiple times, only to be lied to about a delivery the following day, and it doesn’t happen. This company is worthless. Strongly suggest you take your business elsewhere.

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    Reviewed Dec. 9, 2024

    The wait time to speak with a customer care advocate is extremely long. As a new customer, it took me over 45 minutes of being on hold before I can speak with someone about a new service. This is a clear indication of an understaffed contact center and contact center technology (IVR) that is outdated (inability to provide a courtesy callback for longer than normal wait times).

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    Customer ServiceStaff

    Reviewed Dec. 9, 2024

    This is an unethical company with extremely poor customer service. I terminated my propane service and it charged me twice to remove its tank from my property. Why would any reasonable person pay a company for it to remove its equipment? The first time the service person came out to remove the tank after I terminated my service could not remove it because it was a 2-man job. If he had checked the records first. He would have known what size tank I had. I expected that he would come again but after waiting a few weeks, I called and after a lengthy wait, another pickup was scheduled. A month later I get a $414.00 bill for the removal of AmeriGas' tank. I don't understand why this company is still in business.

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    Reviewed Dec. 6, 2024

    Amerigas is horrible. They had a billing glitch on their backend system that they then blamed on me. Then they took me off auto delivery because of those billing issues - which was on their website! I paid an expedite fee to get propane delivery within 24 hours and they didn't respect that either.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 5, 2024

    My company has been with AmeriGas since 2011. I finally had the last straw. Never again. Absolutely no customer service. No local customer support, no return calls, until you go with Thompson's Gas. Then they will call you and ask what they can do to earn your business. Too late at this point. Days of frustration. I encourage them to be the customer and call their own number and give it a try.

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    Customer Service

    Reviewed Dec. 4, 2024

    Every time I call to make payment, I have to argue with rep and at times supervisor, just had tank rental added to 841.00 bill from nowhere. I will not call for another fill. Tank will be removed when empty. Would have never accepted fill under these circumstances. I'm on SS and cannot afford company adding charges when they feel like it. Glen **

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    Customer ServiceOnline & AppStaff

    Reviewed Dec. 3, 2024

    I am a propane customer of Amerigas and we own two homes. So the service address is different than the billing address. MY auto-bill pay failed one month because we had moved and the billing address no longer matched my credit card. I tried to fix this but the Amerigas self-serve website is a mess and I am unable to change my billing address. I tried to do this by phone -- took forever and the rep could not figure out how to change it either. I have sent three email messages asking them to change the billing address. No response at all, and the billing address is still wrong. They are sending paper bills to my old address. Oh god there is more but what a terribly managed company, they can't even figure out how to get paid by their own customers.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 2, 2024

    Amerigas is the worst company for customer service. They schedule deliveries and then never show up. So then, they continue to reschedule and reschedule and not delivering your product. It takes forever to get someone on the phone and when you do get someone, they are not from your area but on another continent. They will tell you that your order is going to be delivered but they lie about that too! I recommend that you look for another propane supplier! Any company would be better than this company. Just google them and you will see.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 2, 2024

    My experience has been absolutely terrible. The technician scheduled for the site survey on November 21, was supposed to arrive between 8 AM and 12 PM. Instead, he drove past my house at 1:30 PM and sent me a text claiming the survey had been completed. I had taken the day off from work specifically to be there in person to discuss my options. When I realized what had happened, I chased down the technician to confront him. He admitted he hadn’t done the site survey and, after that altercation, we finally reviewed my options. He recommended installing two 110-gallon tanks and assured me they would be installed within three days.

    I immediately went online and paid the required fee. However, as of today, December 2, the installation has still not been completed. I’ve called numerous times to get an ETA, but without success. The first person I speak to typically tries to be helpful, but once I’m transferred, I end up waiting on hold for an hour or more. On one occasion, after finally reaching someone, they put me back on hold without explanation. This has been the worst customer service experience I have ever encountered.

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    Staff

    Reviewed Nov. 26, 2024

    It’s next to impossible to get in touch with a competent person at Amerigas. It’s difficult to reach anyone. If you don’t want to request a propane delivery or report a propane leak, forget it. Their website doesn’t even tell you how to get in touch with their corporate office, or if it does, I couldn’t find it.

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    Customer ServiceStaff

    Reviewed Nov. 25, 2024

    I would not recommend this company to anyone. They don't care about their customers. They shut of my gas for a regularor leak on Friday. They told me someone would be out Saturday to fix it. I called number Friday night and was told someone would be out on Saturday. I was called 4 times on Saturday and was told someone would be out. I called about 3pm and was told again someone was coming. I asked to speak to supervisor. She told me they have no one to fix it. Called again on Monday to have it fixed and was informed that no techs work on weekend. The earliest I can have it fixed is around noon Tuesday. I still have no heat or gas for cooking, showers, dryer. That is their job and they can do it. So find yourself another company..

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    Price

    Reviewed Nov. 21, 2024

    Please review link as of Nov 15, 2024. I have been researching possible suppliers and at no other provider did I see so many fees. I did not bother to get a price per lb. Unbelievable they charge you a fee just for calling for a delivery. Review ALL fees. What fees does AmeriGas pay? None. Customers pay for Amerigas expenses. Customers paying all these fees should be the owner of company.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2024

    I will be living in a travel trailer in an RV park while I’m working. The owner of the RV park told me that Amerigas services the RV’s in his park. I called Amerigas to get a tank and service set up and was told that they will not service RV’s. I told the lady that they do service the RV’s in my park so she looked it up and says ”Oh we do service RV’s but we won’t set up a new RV account”. I guess they really don’t care if people can use their furnace or not and whether their pipes could freeze or not. Their customer service is less than hospitable. I recommend not even bothering with them.

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    PricePunctuality & Speed

    Reviewed Nov. 18, 2024

    During the end of my divorce I was living in an apartment for 1 month that required you to use AmeriGas. I cancelled my service after one month’s use and paid my bill in its entirety. That was in August. It is now the middle of November, and I received a call from a billing agency for my outstanding AmeriGas bill. The total was over $300. After calling AmeriGas I was informed there was a $200 cancellation fee added to my bill, and with late charges my total bill was over $300. I am a disabled combat veteran. I live frugally off a small but cherished fixed income from the VA. I find it disgusting that they believe charging $200 to end service is appropriate, especially because I was never made aware of this fee at all. I will never do business with them in the future.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 14, 2024

    Absolute WORST gas company you could deal with!!!!!

    1> ripped me off by installing new tank when I moved to new home ($5,000) but never checked the gas line that was previously installed! thus with their 'auto fill' program, when tank 1st ran out, did not monitor and had to wait a week to get refilled.
    2> After 2nd lapse of their 'auto fill program, ordered another fill up. ~~4 days later, got text alert that they were, guess what, coming to fill~~NEXT text said: could not fill as "driveway blocked!!" NO cars were in driveway & did not call or ring doorbell!! Even workers in yard said NO gas truck showed up!!

    3> When called to get refill & ask why did not show up - sent notice -- got off-shore operator that would not acknowledge the no show & said next delivery would be in (8 ) or (9) DAYS!!

    Ridiculous to go without gas in heavily populated Palm County Florida!!!! NEVER NEVER use Amerigas for any reason!!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 12, 2024

    Terrible Customer Service – Avoid AmeriGas! I’ve had the worst experience with AmeriGas and their customer service. First of all, their billing is completely confusing, and when I called to get clarification, the representative was rude and unhelpful. I was put on hold for over 30 minutes and when I finally spoke to someone, they acted like I was an inconvenience. They seemed completely uninterested in resolving my issue and were clearly just trying to rush me off the phone.

    To make matters worse, they never showed up on the scheduled delivery date, and I had to waste even more time trying to get an answer from their customer service line. After multiple attempts, I still didn’t get any clear answers. It’s honestly ridiculous that a company this big can be this disorganized and dismissive of customers. If you're looking for reliable service and decent customer support, do yourself a favor and look elsewhere. AmeriGas has made my experience a complete nightmare. I'll be switching to a different company ASAP. Avoid them if you value your time and sanity!

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    Customer Service

    Reviewed Nov. 8, 2024

    11/8/24. WARNING!! WARNING!!! WARNING!!! STAY AWAY!! Absolutely the WORST customer service WE HAVE EVER HAD. WE have called and called for help. Our tank was allowed to run absolutely dry even though we paid for a monitor device and the fuel upfront. We are in Northern AZ in the winter with NO HEAT now and our tank will not be filled until NEXT WEEK. We have been loyal customers for several years and this is how we are rewarded. On top of that, we have pre-paid for the fuel. Technically that fuel belongs to us and this company is withholding our fuel from us. AS soon as we can - we will be changing. Proceed at your own risk.

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    Customer ServicePrice

    Reviewed Nov. 7, 2024

    This is by far the worst business we have ever dealt with!! 0 Customer service. Bill you for things you didn’t sign up for. Took us 6 months and multiple phone calls until we finally had the billing error corrected, only to find out they had sent us to collections right after that. They now say our account no longer exists and will not help us at all. They overcharge for propane and there are options. We highly recommend Hall Propane, in the Greensboro area. You actually get to talk to someone local and they answered all of our questions, gave us a quote immediately and we were set up and ready to go in 2 days.

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    Customer Service

    Reviewed Nov. 5, 2024

    Amerigas some of the worst customer service of any company I’ve ever dealt with worldwide (I’ve lived in quite a few countries). I close my accounts two years ago because of their poor service and all of a sudden they pop back up, trying to deliver gas and sending me bills. Trying to deal with this has reminded me why I closed the accounts in the first place. Businesses like this should not be allowed to operate.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2024

    Terrible company to deal with. Reached out to 5 different times on website with no response. Finally called emergency call line to get a human and she was very nice. Transferred me to an inside sales individual named Carl and he just hung up on me after saying they aren't taking on any more customers. I don't leave reviews very often but this company does need it known.

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    Customer ServicePrice

    Reviewed Oct. 31, 2024

    When I did my online order I was quoted with a good price. Then when I got my bill price was higher. I called 2 times. Was told they will fix the bill after a month. With no changes I called again. I was told that’s the price. I can't do anything about it.

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    Punctuality & Speed

    Reviewed Oct. 30, 2024

    Amerigas sucks.. I've had 4 appts for a site survey.. That's taken off work times..and no one has showed. The 3rd appt was scheduled for between 8am and noon..I waited till 100 and went to work. They showed st 106 but didn't do the site survey. Scheduled the 4th time...they gave me date and time and now no one can find it on their books!! This has been going on for a month. Sad part is Amerigas has bought out all the other companies near me so I have to deal with their sorry butts.

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    Customer Service

    Reviewed Oct. 24, 2024

    Amerigas is a total joke....Try to call them. If you are lucky enough to get through to anyone overseas you will be put on hold multiple times. Finally after multiple calls over 1 hour each time I was assured I had a delivery scheduled.... Come to find out after my follow up call days later they had no record of delivery. Had to start over with them.... Still waiting for new tank.

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    Customer ServiceCoverage

    Reviewed Oct. 23, 2024

    Out of gas for 13 days (so far). Delivery dates are not honored. Chat operators just cut and paste the same thing. No communication, no followup, and I believe intentionally dishonest. I can't think of a time I have been more disappointed with a service provider. BTW, I'm only out of gas because they said they delivered 2 months ago and they didn't (unless of course they were able to trick 3 security cameras and not disturb the tank cover). Since I had to pay in advance, I'm out of luck on that one.

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    Reviewed Oct. 20, 2024

    AmeriGas charged $400 to relocate my tank… it was moved just around the corner of the house…. Literally 6 foot. I will be discontinuing our service once this tank is used. $400 for 1 hour or less is a ripoff.

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    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 19, 2024

    Smelled propane and called a plumber to do a safety check. Found a leak around the furnace regulator and replaced, rechecked, all good. We were out of propane so placed a call to Amerigas and was quoted $4.19/gal and informed that since our tank is empty, they would need to do a leak test of their own for $140, even though our tank is leased and their property. I informed them we already had a leak test performed, and a repair done and tested, and that I would not be paying them to confirm their own. They informed me it has to be done and that I can call back after delivery and discuss having the charge removed. Also delivery would be scheduled for 7-10 days from the time of the call unless I agreed to pay $300 emergency fill fee. I declined.

    The average cost of propane in Texas is $2.80/gal so I called them back after reading others had negotiated down their price, and all they would decrease it to was $3.98/gal. They canceled the previous order and put a new one in for the lower price, which then bumped my delivery date back. We are held to Amerigas because they own the tank and have a monopoly, but I have call in to purchase the tank (also a call back average wait of 7-10 days) and plan to get out from under this horrible company who has outsourced all of its customer service to the Philippines.

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    Customer Service

    Reviewed Oct. 17, 2024

    Was charged for a service that was not performed. Credited my account only to have it taken back with another made up charge. This company is very dishonest. Try another company. Many calls to correct problem, but received no help.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 16, 2024

    AmeriGas is the worst! Although their pricing is decent, their service is horrible! You get what you pay for. First of all their Customer Service overseas is a complete nightmare! You can't get clear answers and nothing resolved. Prior to getting propane delivered I have to pay upfront. I paid my delivery then the propane was delivered late as usual and then several weeks later I am told I have a balance due for the same exact amount of $344.96 which I already paid for the recent delivery. The Customer Service Rep was rude and said I still have to pay without giving me a clear answer why I am being charged twice. I need to speak to someone in the US that can clearly look into this and resolve this issue. There is no one in the US that you contact which is totally crazy! AmeriGas takes advantage of their customers. I should have never switched my service to them after ready all the bad reviews! They really need to be better!

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    Customer ServiceStaff

    Reviewed Oct. 15, 2024

    Flee from using AmeriGas as your propane delivery company at all costs; you'll save yourself time, money, and aggravation. So sorry we were their customers for 20 years. As I read the reviews on this website, all I can say is "Ditto, ditto, ditto." They double charged us to the tune of $1300 (they only show about $1100) and still no refund check, despite months of follow-up calls as to its whereabouts and promises by AmeriGas that the check is "in process." Different story by the customer service reps every time; no chance to talk with anybody who can really resolve the issue. I've also tried emailing AmeriGas and was given two different addresses; probably both went to the cyber circular file. They've held onto our money for almost a year; it's theft.

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    Customer ServiceContract & Terms

    Reviewed Oct. 15, 2024

    We were charged an early termination (3 years) despite the fact that our customer agreement under Early Termination Fee states that it applies if you are leasing any equipment. We were not. We owned our tank. When you call them to discuss it takes an inordinate amount of time as you are off-shored. Then they stonewall and just state if you terminate before 3 years you owe it. The company is not ethical.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2024

    Customer service is terrible. You can only talk to people in India. There is no local person to contact. I could go on and on about how awful they are but nobody has time for that. Choose a different company.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Oct. 14, 2024

    I am being charged $6/Gal for propane when the local U-haul sells it for $3.50/Gal. Now they are demanding acceptance of their latest contract which is a total trap. Tried to cancel a delivery and they said, "Too late. Truck on its way." They claim the driver cannot be contacted, can you believe that? Just try to contact them on the phone, you will wait for 1/2 hour!

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    Reviewed Oct. 14, 2024

    This company sent a technician out to my home without my permission to certify my propane tank and then charges me $284 with me knowing. I have been asking them to cancel with bill several times with getting no results.

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    Customer Service

    Reviewed Oct. 11, 2024

    We are completely out of gas! They have tank monitoring set up and it reads at "89%" estimate, but we are without gas. Our whole house runs on gas! There is no way to contact them outside of their call centers in India. This is totally unacceptable.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2024

    Don't, just don't, find a different company! This company should be out of business! Not dependable in any way. You can't understand the people when you call because they are ** (I think). It's just crazy!

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