AmeriGas Reviews

We ended our service with AmeriGas in January and subsequently received a final bill that appeared significantly inflated. When I first contacted customer service, I was told the amount was due to the tanks not yet being picked up. We then rescheduled the pickup and waited for the tanks to be collected so the final bill could be adjusted accordingly. The pick up did not occur, so I called again to reschedule pick again. After the tanks were picked up, I called again and was informed that the final bill was correct. I challenged the amount, as it was nearly $2,000 simply to retrieve empty tanks. I was told there was nothing that could be done. I requested to speak with a supervisor and received the same response—that the bill was correct and no adjustments could be made and was told there was no one higher that this could be escalated to.

I think I have written only one review in my life, but I feel like I need to tell people that this company is really bad. Not only are they charging $4.549 per gallon, but after I have owned my own tank for 13 years, they sent me a bill for "renting" one of their tanks. When I called to tell them the mistake, they said they cancelled the bill, and yet my credit card was billed for it the next day. Then, they randomly sent me another bill for $1550.00 in an email (without any tank fill), and told me that my credit card was going to billed that day for this amount! I don't know what in the world is going on with this company, but it's NO BUENO!

Just like all of the other reviews before me, I wanted to put zero stars if not negative 5 stars. This place is the absolute worst of the worst. They are evil and deserve to suffer in hell for all of the grief they've cause. I have been trying to deal with them for almost a month, and they have taken no accountability and treat you how you would expect to be treated by a call center in the middle of the world with no idea about what we're going through. My 84 year old mother with dementia and various other health issues has not had any heat since the beginning of February. It is now March 3rd and still no sign of them showing up and doing their job.

If there was a zero star this company should be zero. We inherited a rented tank on a house purchased. We turned the gas off and they kept charging us monthly for gas we did not use. Attempts to resolve the issue with customer service, resulted in lies. We asked to have the tank removed and was billed $445.23 for the pickup charge and a service dispatch fee. In our opinion they are crooks. We could not get away from them fast enough. Apparently, looking at the other reviews many would agree with us.

Stay away from this company. Terrible service, rude ** customer service. They turned my propane off for a leak in line outside my home during the coldest weather of the year and never came back to install a temp line for my heat. I called several times to get something done and got nowhere. When I called back, they had no record of me calling till I read off the case number to prove I did. After three weeks without heat they final scheduled an appointment, but I had to wait another week. I strongly told the ** that couldn't speak english that I needed heat now. He hung up. I then called Amerigas corporate headquarters to complain and was directed back to India. Canceled after that and I am still waiting for them to get their tank. Do NOT use this company.

This is the worst company I have ever dealt with. They never fill the tank when they say they are going to, so I cancelled service with them four months ago. I have been trying for 10 weeks now to have the tank removed. They are going to charge $420 to remove THEIR tank (which is in breach of the original contract) if they ever decide to show up. They have scrubbed all of their local office locations from the internet, and if you try to call a local number you will be routed to a national call center. DO NOT deal with AmeriGas!

This is the absolute worst company ever. Just horrific. The worst business I have ever dealt with for anything. Like a fool I stuck with them for 8 years. Extremely high rates for propane, service, and fees with horrible service. Let me run out last year in February and never made a delivery the rest of the season after 7 attempts to get them to come. Paid every bill within 24 hours yet they never did their part. Then charged me $500 to pick up their tanks when I ended "service", even though the fee is listed as a ridiculous $300. Everyone other than the deliver personnel are complete scumbags. Take my advice, go anywhere else!!!

After comparing prices I learned I was paying about $2 more per gallon than several other providers. Customer service is non responsive and not local.

I have been with Amerigas for 12 years with some issues in the beginning but otherwise no problems….until this year. Twice I had delivery issues the second being this past week. I am running on fumes right now. I went out and bought a couple electric heaters to get through the storm because after receiving emails and speaking to customer service several times, my delivery never came. Their customer service is disconnected and unsympathetic. They could’ve cared less about the fact that I was going to run out of propane and there was a potential blizzard coming. I will be contacting them tomorrow to cancel my service and tell them I’ll let them know when they can pick up their tank. I don’t know what’s going on with this company, but it’s not good.

I doubt Michael ** will ever read this, but he has NOT "turnaround AmeriGas, including initiatives to return customer service centers to the US and improve billing/logistics. A two week widow to provide gas? Nickeling and Diming the customers. It is outrageous that AmeriGas said that they were delivering gas and did not. Said their 6 year old tank was worth $1290, yet charged me $1460. Said if I didn’t want the tank, I would cost $419 not to use it anymore and I’d have to give them a 30 days written reason why. Another company told me that I should have told AmeriGas to stick it and not paid it. AmeriGas also charged me for a rental that I’d never use - $168 also down the tubes. AmeriGas still hasn’t returned $380 for gas I’ve never received and was $1 more per gallon than what other companies charge.

On 1/17/26 I requested a fill up of my tank from AmeriGas. My tank at the time read ~30%. On 1/20/26 the driver arrived to make a delivery. We received 2 invoices for that delivery. The first is for 285.3 gal, or approximately 57.06%. According to this invoice, I only had 114.7 gal or 22.94% left in my tank. That would mean I used between 25 gal and 35 gal, or 5% and 7%, in three days. Since my current reading shows my tank at 66%-68%, I have used approximately 14% in 31 days. That's 2.25 gal or <0.5% daily during the coldest weeks this winter by far. And to add insult to injury, I also received a second invoice for the 1/20/26 delivery. This invoice is for 28.2 gal or approximately 5.7%. It also duplicated all the extra charges on the first invoice, including HazMat Fee, Fuel Recovery Fee, Paper Invoice Fee, Will Call Conv. Fee, and the State and County Sales Tax.

If I could rate zero stars that would be my rating. I have spent 3 months trying to get my rusty tank removed from my property we bought 3 years ago. We never filled the tank as we were remodeling. We asked to buy the tank that has been here for 17 years and they offered $700 the price of a new tank. Wow! I then said I wanted it removed as that was rediculous for a 20 year old rusty tank. Then they said it would be $245 for us to have it removed plus $162 early termination for again a 20 year old tank plus our $133 rental fee. Unreal! Took 3 months and 5 managers from other countries to say they wouldn’t help me. We ended up dropping the tank off in front of their local office. This is the worst customer service I have ever dealt with. I am also writing the Attorney General. This company is a fraud!!!!

My mother used Amerigas with a rented tank. After my mother died, I caught her bill up and continued to use it in the home. She had had the service for over a decade when Amerigas suddenly decided that the tank was in an unsafe place even though I’ve been in the same place all those years. They said they must move it. I came home from town one day to find they had not just moved it, but rather replaced it with a smaller older tank. They took my tank which was much larger and had some fuel in it.

Worst company I've ever dealt with. Always saying I have an outstanding bill, although it's COD. They won't let me buy the tank, and I've never spoke with someone in our country. It's insane. I have pain more than 1k in I bill I can't have due to it being COD but still I have a bill and late fees.. no manager to talk to just people in south Africa at AmeriGas. Absolutely the worst company ever!

Terrible service. Paid for gas and they kept saying it would be delivered “tomorrow". This was almost 2 months ago and I still don’t have gas delivered that I paid for. Called customer service. They were rude and refused to help. I ask to speak to a supervisor and they said “No”. Terrible company.

They are 2x as expensive as any other propane supplier in the area. When I got another tank from a new supplier they billed me $430 dollars to pick up their tank. I would not recommend the services to anyone.

I’ve been with Amerigas for over a year, and I've always paid my bill on time. Unfortunately, I’ve fallen on hard times and require emergency assistance. I have no fuel and have been told I will receive it within 24 hrs. That never happened, so I called again to be told no, it takes 24-48 hrs. So here I am on the phone with them again 48 hrs later still no fuel. Mind you the county paid $100.00 for an emergency delivery fee. If I do not get my fuel today!!!!! I will be reporting them to my county!!!!

I have a horrible experience with Amerigas. My tank was locked and not one of the representatives could find when or why it was locked. This tank is on our Casita that has not been used since 2022. My sister was moving in so we needed to turn the heat on. But unfortunately the tank was locked so we had to have them come out. 400.00 later it was unlocked and still no reason as to why it was locked. Now we are changing companies and they want 400.00 more to come and pick up their tank!!

We had to threaten them with a lawsuit for breach of contract and elderly abuse to finally get a delivery. We had been without gas for 4 days and every time I called, I was told the truck was in route to our house. Our household is total gas so we could do nothing. They were in our driveway within an house after I threatened them with an attorney.

Horrible company, stuck with them due to purchasing our home in 2005 with a leased tank. Always make you wait 2 weeks or more for delivery, overcharge customers usually by $1.00 per gallon over the state's average sales price. Ordered propane over 2 weeks ago, tank was at 38%, still no delivery and now they say it may take up to 4 weeks, we are now ay 19%. Customer service said they ran out of propane. They advertised under new management a few years ago but got worse. Propane companies are not regulated by the government which used to mean a good thing but unfortunately Amerigas is a company that needs regulations.

AmeriGas is the worse propane provider you could get. They charge too much and fee you to death and on top of that they won’t deliver propane when you need it the most (7% with 4° temperatures). Putting chains on tires is too tedious for them apparently. DO NOT RECOMMEND.

I woke up this morning and I was out of propane. I overused this month and wasn't keeping track. I'm a quadriplegic handicap person. It took two phone calls but when I finally got in touch with the supervisor they said they'd have somebody out this evening. 15 to 20 minutes later a truck pulled up and filled me up. Now that is service.

I called Amerigas for the smelling of gas in my home. I could not tell the reason why and I needed help. I called Amerigas at 1:40 PM on 2/2/2026. I had shut the thermostat as gas fume was blowing through it, shut the water heater valve before a delivery service man from Amerigas showed up 6 hours later and told me that he was there to deliver gas. He stated that he has no business checking the gas smell in my home and suggested I call my HVAC company and a plumber to look for leaks. The delivery man, Joseph **, stated that the tank was totally empty, and his supervisor authorized him to fill my tank to the top. I told him that my tank is not supposed to be totally empty and more, so Amerigas has consistently refused to address the tank gauge which was not showing the amount of gas they claimed was in my tank after delivery on 12/27/25. Before then, our tank gauge was working perfectly.

I had been with Amerigas for 21 years. When I first started out, they were great! There was a Local office you could call that had helpful, friendly people you could talk to receive deliveries and service. That was then, this is now. None of that is happening anymore. $4.99/gallon while every other provider in my area is more than half that price/gallon.

I ordered a delivery of propane from Amerigas on January 20 when my tank was at 50%. I was informed that it would be delivered between 1/27 & 1/30. It didn't come. I got a phone call the evening of 1/30 telling me that it would come the next day, 1/31. Towards the end of the day on 1/31 I got another message that it wouldn't be coming that day due to a "communication issue".

AmeriGas charges the most of any propane companies in my area. They charge me $4/gal while others in this area are charging half as much. AmeriGas's customer service is TERRIBLE. They are all in Nairobi and just read a script. They are unable to do anything to be of actual help. Four days ago, my propane ran out at 11pm so I called AmeriGas to schedule an emergency delivery (it was 8 degrees Fahrenheit out and my home heat is propane). I was told they can't help me outside business hours and to call back at 7am.

I would order propane on 1/22 estimated to be delivered between 1/28 and 2/2. I’m still waiting after being on the phone for over an hour Friday, I was informed propane would be delivered yesterday or today. I’m still waiting and I’m sure it won’t be here today.

I smelled gas outside so they sent out a tech - he did some testing and didn't find any issues - he thought it was related to my gas furnace. Received a bill for over $600 for the service call (trip charge + hourly) though no work was done and no issues found. Was never informed there would be any fees for this. Called and spoke to 2 reps offering different partial credit amounts and contradicting each other. Wouldn't let me talk to a supvr. I sent an email a week ago about price gouging and non transparent practices - still no response. I will escalate this externally if they don't resolve.

Been waiting in this arctic cold since 1/28 for my propane delivery. ( I am on auto delivery.) I call daily and when I can get someone, I’m told that the next day my delivery will come over and over again. I now have no propane. I called to see if I could have someone else deliver, but because it is their tanks, they told me they would sue me if I got Propane from another company. Still waiting. Hoping I have some kind of recourse. DO NOT USE AMERIGAS. There are too many good companies out there.

Updated on 02/09/2026: Called for an emergency fill up with a 300 fee. Fine. Friday, Saturday, Sunday, Now it’s Monday and still don’t have my tank filled. Terrible service. Don’t do right by the customers. Shame on you AmeriGas.

I have never submitted a customer review before, but my recent experience with AmeriGas has been extremely frustrating. Despite multiple phone calls requesting a propane delivery and speaking with several representatives, the promised service never occurred. We ultimately had to switch to another provider. AmeriGas is now attempting to charge us a $299.99 tank removal fee and a $119.99 service dispatch fee, which is beyond unreasonable given the circumstances.

AmeriGas has been one of the most frustrating companies I’ve ever dealt with. Terrible communication, unreliable service, and shockingly poor customer support. Deliveries are late or don’t happen at all, and trying to get answers feels impossible — endless phone transfers, long hold times, and representatives who either don’t know what’s going on or simply don’t care.

I live in Charlotte, NC 28227. I ordered my tank refill on 1/17/2026 pursuant to the prebuy and will call. At the time I had 20% in my tank. I had quadruple bypass surgery on 1/20 and was released from the hospital on 1/24. Tank refill was scheduled for 1/26 to 1/29. During the early morning hours of 1/29, my propane furnaces ran out of propane as my tank was near 0 when I checked it. I immediately called and was advised it would be delivered that day or the next. The temperature in my home dropped to 50 degrees fahrenheit.

Moved into our home in 2021. Tank was full when we moved in. When we needed a refill in the winter my husband set things up. He forgot to set up the automatic payments and we were late. No longer able to make payments monthly, can only pay in full. We cannot afford to pay 1000+ in full. We now have to pay for the minimum order of 100 gallons at a time (280-350 depending on gas prices) in full. AmeriGas requires a credit check in order to re qualify for the payment plan. We have done credit checks twice a year for the last 4 years and still get denied. One year we took out a loan to cover a full tank because we didn’t want to go through the hassle of monthly orders of 300 dollars in the winter.

Been a customer for 2 decades and never had to call but my experience was ridiculously frustrating. Extreme lack of customer service that is helpful and is difficult to understand. Called on January 19, 2026 and was told gas would be delivered between January 26 to 29 and I would receive a text message the day before delivery. No delivery or text. Called again and finally talked with someone who told me delivery would be January 31. No text or delivery (felt like Ground Hog Day). Called again and now very low on gas. Put off until February 4. If you ask to talk to a supervisor 3 times I was put on hold for more than 40 minutes each. Finally gave up. Recordings tell you "we want to hear from you". They don't! The recording said to check My Amerigas account on-line for delivery date which never changed from the January 26 to 29 date. No local office anymore. Looking for a new company.

Stay away from this company. I was a loyal customer for many years. I had a 100 gal tank for my gas fireplace. A clause, not in the contract I signed, that there is a $299.00 charge to pick up the tank. They won't let you deliver it yourself. This is an overly absorbate charge. For your best interest, stay away from these folks. BTW, their service department is in India not the US. So Amerigas my ass.

After running out of gas a couple of years ago, I signed up for the automatic delivery plan. My tank has a sensor that shares the level of gas in the tank to faciltiate this. Due to severe weather, the scheduled delivery was delayed and then completely forgotten about so, in the meantime, I have been without propane (heat and hot water) for 5 days. I updated the level on the tank manually online to 0% several times, but each time it defaulted back to 5% and said I had three days of estimated gas remaining. This could explain the lack of urgency in delivering the propane.

We have been loyal customers for over a decade, are on the automatic fill option - we have been scheduled for delivery with no delivery for weeks. As many others we have called, put arrive inquiry thru the online options and nothing. Upon calling and asking why I couldn’t reach my local office directly like in the past I was told the agent has no ability to talk to the “local provider” because surely someone is scheduling a delivery route, etc. At the local level. This is unacceptable and we will be running out of propane since the tank is under 10 percent.

I submitted a delivery request on 12-20. Delivery was scheduled for 12-27...nothing. Reset for 27/28 by them...nothing. Twenty-ninth...nothing. Called. Set for next day....nothing. Set for 31st...nothing. February 1st...nothing. Called on 2-2... made several calls after repeated 30-minute holds. Finally...guess what... TOMORROW. But they will waive the urgent fee. Nice of them. How irresponsible can a company be? Apparently, they are so big to ... with a customer who only buys a few hundred gallons.

I am writing on behalf of my elderly parents, who are long-time customers of AmeriGas. While we have experienced numerous service issues in the past, the incident that occurred today was by far the most upsetting. During a snowstorm, the delivery driver arrived and immediately began yelling profanities at my 77-year-old father, refusing to back up to the tank and insisting he would not drive "on the ** yard." My father politely told him it would only take a couple of minutes to clear the area. He went to get his equipment, and by the time he returned, the driver had backed up to the tank. When my father approached, unaware that the hose was already out, the driver again launched into a profanity-laced tirade, repeatedly shouting that he was not putting gas in the tank and that my father should “call the ** fire department.”

Customer service gets worse every time contacted. AmeriGas makes Comcast look good and that's quite something. I received a text on Jan 30th saying my order would be delivered on Jan 31st. The evening of Jan 31st I got a text saying they didnt know whether that delivery would be made and they would get back to me. 2 days later, nothing from AmeriGas. I've been calling all morning only to be told that an internal memo was written on Jan 29th that deliveries in my District are suspended until Feb 16th. How can you run a business this way? It's the middle of winter! Why would you send a text with a delivery date AFTER your internal memo said deliveries suspended until Feb 16th? Who is running this company???

We've had Amerigas for a little over a year. They are fine as long as you don't need anything. Their customer service is non-existent. Literally. As a customer, every time you call, you will get an automated prompt. You will NOT have an option to speak to a human being. If you try, you'll be put on hold for literally hours .. usually until the phone call drops. If you try their chat bot on the website, they will give you the option to transfer to an agent but the agent never picks up the chat. There is literally no customer service. They must keep their overhead down by not hiring human beings in customer service. This is reality, folks. If you sign up with them, expect this. You've been warned.

I just called to speak to a rep. about a billing issue!! and got nowhere!! I am billed a rental fee of over 200.00!!!! I keep my tank filled always every time it gets close to 20%. Never goes below, and you have the NERVE to bill me a rental fee. How many Thousands of dollars do I have to spend a year not to get billed a rental fee!! And your rep. I spoke to was no help and had no real answers. Still waiting to speak to a supervisor!! The rep. told me I did not spend enough in the year 2024!! WTF!!! You people are unreal!!! Anyone who gets service from you guys should go elsewhere!!!

Stay far, far away from this company! My elderly parents have a Generac installed that runs on propane. With the recent ice storm in Nashville, I ordered their refill WELL before they ran out. Prepaid $450 and was given an estimated delivery time of 2-3 days. It's now 5 days later, their propane ran out and I had to get them to a hotel. They have mobility issues and serious health conditions. The Generac was installed so they could stay IN THEIR HOME in a situation like this. But thanks to Amerigas, they're out $450 with no gas PLUS whatever the hotel cost ends up at. I have called every day and they haven't even been scheduled for delivery! They could care less about their customers and when this crisis is over, they can come get their damn tank and I'm finding a more reliable LOCAL owned company. I hope Karma kicks them in the a**.

Worst company ever! Had to be home as a first time customer and they were to come. Never did. Kept calling. Was told tomorrow. Even had to stay home all day Saturday and cancel plans. Still never came!

I switched from Suburban to Amerigas to try to get better prices and service. The first delivery I was told someone would reach out to me when they were on the way so I could have someone over the age of 18 here. They did not call and showed up and put a lock on it and tried charging me $199. Second delivery I ordered propane the 20th. I was told it would be delivered between the 27th and the 28th. Looked back at my account the 27th and the date change from the 27th through the 30th. I have called 3 times asking when will I get my delivery. 2 people assured me I would get it on the 30th.

This is a terrible company. They have the highest prices around. Customer service sucks on the phone and they screw you if you try to cancel. Massive tank pickup fee.

Twice now I didn't get propane on my automatic delivery. Now they keep pushing my delivery set up out farther and farther when I'm going to run out of propane. Every time you call and talk to customer service half the time you cannot understand one word they are saying and don't help.

I have been with AmeriGas and their precursor Young's Propane since 2002 and it has been an absolute nightmare. In the last 4 years - During Amerigas's tenure, they have let my tank run dry 3 times, at one point the interior of my house was 36 degrees and just last night it was as low as 48 degrees, yet their system said the tank was 23% full with 13 days of propane remaining. It was empty AGAIN, third time in four years. Worse than that when you call for a house in Vermont you are talking to California. And folks are not helpful, it was all I could do to get them to make an emergency delivery last night - It was a battle from 4:00 pm until 10:30 pm when the delivery was finally made.

It is 28 degrees outside, and we are out of propane. We are on automatic delivery and been told for the last week that we are on the delivery schedule. Called them 2 days ago, said we were low. They said we would not run out. This is not the first time having delivery issues. The customer service is not reassuring or convincing that gas will be delivered today. Think before using Amerigas.

I have had to call many times this past year because no delivery and the tank is on 10 to 15 percent. We run a business and have ran out at least three times. Now it's 32 degrees at night and we have to close the business because they won't deliver until earliest tomorrow. Customer service is horrible and I can't understand half they say. The device on the tank that let's them read the tank works. They sure enough cash the checks. Just can't seem to get the tank filled on a regular basis.

I wish I could rank them zero stars. Avoid this company if you want dependable and timely delivery of propane. On my most recent attempt to get a fill up, they scheduled two different delivery dates and missed both. They did not reschedule after either missed date, I had to call to reschedule. The “customer service advocates” seemed unable to do anything except read what I could view online myself. I called at least 10 times attempting to get delivery rescheduled, ultimately I spoke with a supervisor. They blamed icy roads for failing to deliver, but icing only occurred AFTER both missed deliveries. They changed the delivery to urgent status, assuring me that I’d get a text when delivery was rescheduled. No texts were received. After at least 10 calls, and after 18 days, they finally delivered (still with no text received).

Amerigas does not care about her their customers. They do not care about resolving their issues. They don’t hear their customers. They have someone hacking their system. They have breach data in their system. They do not call back. They don’t respond to emails. Their customer service is terrible. They are very very careless. They hang up on you. They put you on hold. Their system is corrupt. They overcharge and I pray to God that actually someone sues them or gives people back the money they owe them because they are pure robbery.

Do not do business with AmeriGas. They overcharge on filling your tank and then when you opt out of their services they charge an outrageous amount to pick up the tank. Use ValleyWide in Idaho!

Do not use!!!!!! Foreign call center!!!! ZERO CUSTOMER SERVICE THEY LIE ON DELIVERIES AND FILL UPS. Customer service is called. All calls are diverted to India. It is impossible to contact anyone locally within the United States. When you do contact contact contact customer service in India. They are not helpful and lie to you about Services. They then try to upcharge you.

Tank at 3%, paid $300 for urgent 24-hour refill. Service not delivered for 5 days with NO REFUND. Called customer service every day and given same script every time: “your delivery is confirmed for tomorrow.” Day 5, contacted state Attorney General’s office and informed Amerigas. Some fuel delivered following day - and tank only partially filled (to 80%). Actively warning other consumers against utilizing Amerigas and considering further measures.

Every time I call for service I am obviously sent to some call center in India. Those "customer service people" are nearly impossible to understand. Over an hour on the phone, having talked to FIVE different Indians before I finally spoke to someone that spoke intelligible English, and they still couldn't get things figured out. Guess I'll just freeze thanks to these Indian call center **.

The most horrendous service. I have spent multiple times over the phones with the customer service for gas delivery, escalated to supervisors with not much effect. If you have a choice do not choose them.

I have been waiting 14 days since they were paid to deliver gas. I've talk to customer service 4 times via their bogus web chat feature and spoke with customer service 4 time and each time to their "escalation" department and still no resolution. When you talk to them on the phone you will be lucky to get anyone you can understand over the phone, I think their call center is in India or somewhere. I am Very frustrated. They will not get my money again.

Promises made but no promises kept over the last 15 years. They want their money now but offer no refunds when their promises are broken. Completely untrustworthy. Customer service is located outside the US and communication is very difficult but it doesn’t appear to matter since their follow through is so constantly poor.

We have been customers for around 23+ years without missing any payments and issues. Last summer I called to inform them that my 1k gal tank was leaning. They sent a guy there and after 15 minutes he mentioned that it was ok but did suggest to move tank to different location. After a day another tech called and was informing that moving tank would cost 6k plus. I informed him that we will not pay that due to the fact that it was installed by you guys... Why would you put it there if there were possibility of leaning. Then they charged me $580 for the tech to come tell me not to worry.

Something seriously needs to be done about this company! The changes and problems are so numerous. Have to pay almost 500.00 for tank removal and to end your contract with them! For a home not business and what contract? Never signed a contract to buy indefinitely from them and no charges disclosed for terminating their service. And talking to people all the way in Africa? Run don't walk from this opportunistic shady business! No wonder their base has moved so far away! How convenient.

This has to be the worst propane company in operation. Local branch does not have hours, customer "service" outsourced to people who are not responsive and don't follow up on anything. Any issue requires multiple calls to give the same information to multiple people over and over again to not accomplish anything. Very glad to be done with them.

I'm giving this review based on their employee Justin who came out and checked my propane tank. Then he came out to deliver the propane the next day. He explained everything in detail and made sure to assure me all would be okay and our family of five including two young grandchildren would have enough propane for a night. As for the company AmeriGas they leave a ton to be desired. Their call center is the worst. I speak a second language and I'm a patient person but to have to keep calling and not clearly understand the representatives I'm speaking to is most frustrating. Being interrupted and spoken over before you finish your sentence/thought is the worst of worst for customer service.

My account for the Service Dispatch Charge in the amount of $119.99 and the Tank Removal Fee in the amount of $299.99 were charges applied upon the termination of my service with AmeriGas. They are in violation of my service contract which states 69.99. Customer service stated they could change service agreements anytime they please without notification.

AmeriGas is horrendous. They are refusing to deliver because of "snow" the path has been shoveled and pictures sent that it is clear and they still refuse with no delivery date scheduled. Meanwhile this family including children are out of gas so no heat or hot water when it is 7° outside.

I would never recommend using AmeriGas. We've been customers for more than 10 years. When we started, there was a local office with excellent customer service. Things were moved to a call center, and customer service has been unacceptable since then. Today I called to discontinue service, and was advised that fees to come and pick up their tank will total more than $425. If the tank remains here, I must continue paying annual fees for rental, and if they come and pick it up, it's more than $425. So there is The catch 22. Their local representatives were wonderfully helpful people, but they have made it so there is no access to the local office. Of course, as the customer service supervisor points out, all of this is in the fine print of the contract, which was updated and emailed two years ago.

I would never ever recommend this AmeriGas to anyone and I feel it is my responsibility to warn others about this company! When the company we previously used was acquired by AmeriGas the problems began. We experienced bill errors, offshore call centers with representatives who were difficult to understand, and a complete lack of coordination and communication between customer service and the local delivery drivers. Customer service wait times extremely long, fees were excessive, and many hidden charges appeared to be hidden or unexplained, and the list goes on. This has been the worst experience I have had with any company in all my life, and that company is AmeriGas.

Called late December. Spoke to a person. Billed me 165. Said it has to be prepaid. Got disconnected. Called back January 15th and was told I have to pay $300 because they have to fill up my tank. They can't give me a certain amount. They have to fill it up and it'll be $300 to fill up my tank.

Charge $148 a year for a tank rental. Then when I try to cancel service they say it will cost me $418 for them to remove it and cancel service with them. I give them 0 stars. I will give them 5 Zeros.

AmeriGas charged me a $419 pickup fee plus an early termination fee for a propane tank that was already on my property before I owned the house. I never rented or signed a contract for this tank, yet they still tried to charge me fees to remove their own equipment. Their customer service is outsourced, slow, and incredibly frustrating to deal with. I have tried to resolve this directly, but I do not believe I should be responsible for these fees based on the facts of my situation. This has been a very poor experience with hidden costs and terrible support. I would not recommend AmeriGas to anyone.

Couldn't be more aggravated with lack of customer service and reasonable delivery speed of propane. Initial request for delivery was delayed beyond dates given. Additional call made with another guaranteed delivery date…Didn't happen….Robo caller telling me I need to be at home for delivery..Following day…. didn't happen. Now I am on my 4th call…They say delivery tomorrow…We will see…. Propane heater not functional without propane. On day 15 at this point.

I have never written a negative review of a company but STEER CLEAR OF AMERIGAS. I've leased a 60 gal. tank for 21 years and when I asked for them to paint their horrible looking tank in my very nice community, they told me I'd have to pay for it... so don't expect maintenance. I decided to cut my losses and pay the $500 to remove this small tank. After 5 calls and a month and a half, it is still here. Too bad I can't give it a zero!

Called December 18th for a refill on 500 gallon tank. Told it would be between the 26th and 29th. Then told the January The 2nd to the 3rd. Today is January the 6th and still no gas or when we will get some. Canceled Services today the 6th. Now they are telling us we have to Pay $ 495.00. To remove the tank!!! That was not in our contract 12 years ago. Do Not Use This Company. You Never get someone you can understand on the phone. It is all overSeas.

AmeriGas has horrible customer service. I’m set up on automatic delivery and they failed to deliver. My delivery is now is a week late and I have run out of propane which means I cannot heat my home or have hot water. The best answer I get from anybody is we will probably be there tomorrow. I don’t know how they run a business like this I would not recommend them to anybody and I will be looking for a new delivery company.

Stay off of it as far as you can... Request delivery 5 days ago where was 10% left. No one try to make delivery but I received email said "unable to deliver coz driveway was blocked" which is 100% lie coz I have too big driveway and it physically almost impossible to block it. Call them yesterday again coz went out of propane and they promised me to deliver today (Saturday) by 5pm. They didn't. Just call them after 5 and they told me now it's going to be on Monday coz they not deliver any on Sunday. Outside 23°F and this is my main source of heat, water and food preparation... Got full house of small kids... So if you can just stay off of it, got bad-bad experience for 3 years....

On 31 Dec 2026, we were experiencing an issue with our gas furnace and water heater. The furnace service provider stated that there was an issue with the propane tank regulator and that it was dangerous to run our furnace. So, the furnace gas was turned off. We are leasing our tank from Amerigas. We contacted them on the 31st. They said they would call to schedule. We never heard from them. They said our voice-mail was full, however we gave them three contact #s and our email. They didn't use them. Each day we would call and they said they would contact us. We informed them each time that we didn't have heat and it was freezing. We started using space heaters strategically to keep our water pipes from bursting. This is dangerous and could result in a house fire.

I wish I could give a zero. We requested a delivery and it was supposed to be here December 23 through December 26 and it never showed. I called on the 30th and it was supposed to come that day or the 31st and again it never showed. I called today to check on my urgent delivery that was supposed to be here today on January 2 and guess what it wasn’t gonna show and they weren’t gonna tell me. I had to call and complain in order for them to tell me that it was gonna come on the 4th of January. Obviously they didn’t care that. I told them I had three kids in this house, freezing to death. Thank you, AmeriGas for the horrible reliability. NEVER AGAIN! I’ll move to a different county before I use them again.

Absolutely atrocious customer service, especially for new customers. Tried for 3 weeks to set up service and had them no-show 4 times. Can’t call a local office. Directed to outsourced call center where you’ll be on hold for an hour and then the call will end. Buyer beware.

We've been waiting for an Amerigas propane delivery since 12/11/25. They repeatedly no call/no show. They rescheduled our delivery 5 times. They always apologize and tell you it will be delivered by end of business day...unless there's some unforeseen circumstances. We are now down to 10%, it's 23* out and yet we are still waiting. They even drove by our house...twice in one week. Thankful they escalated our order...4x.

Deliver is EXTREMELY unreliable. No control or management of routes. No leadership/management to speak with customer. Have been customer for 5 years and they simply don’t return calls. Waiting for 18 days now for my propane delivery. Please don’t use them. Would t recommend even to enemies.

I am submitting this review as part of a formal complaint regarding AmeriGas Propane’s failure to provide reliable service, proper communication, and reasonable care to customers who depend on propane as an essential utility for heat. I have repeatedly requested notification when my propane tank drops below 30%. Despite these requests, AmeriGas failed to notify or act, allowing my tank to run completely out of propane during freezing weather.

This company bought out the company we had prior "Heritage Propane". It has been terrible ever since it sold it to AmeriGas. When we needed help it was always someone overseas that you could not understand and they could not understand us. I do not recommend using this AmeriGas. Do your research. The gas prices through them keep getting higher and they are much higher than the other companies. Now they want to charge us over $300 to pick up the empty tank that has been there for over 20 years because we want to cancel the services. I do not usually give bad reviews but this time, I do not want someone else to be done this way. We didn't choose this company, they just happen to buy out the company that we had used for years so we were stuck with them.

We were supposed to have a delivery on December 5 but the driver said he couldn’t deliver because the road was closed despite there being detour signs. Since then I have called customer service numerous times only to be told that they have expedited the delivery, they estimate that I have 20 days of supply left, and that it is still within the delivery window. Of course it is still within the delivery window because every time it gets to the end of the window and they still haven’t delivered, they extend it. I believe I may expedite my payment to them within my own window. I would rate Amerigas zero stars if I could.

AmeriGas sent a representative for an unsolicited service call. I did NOT request the service. There was no issue with the tank and he did no maintenance nor did he put any gas in the tank yet I was billed $319.49. I have made numerous attempts to resolve the dispute but have found their customer service line very cumbersome and difficult to navigate. I was told that management would review the case and get back to me. I also sent a letter but they have never responded. Instead they keep adding late payments fees. A few months ago they also failed to fill my tank even though I was on the auto fill program then they wanted over $300 in service fees to make an unscheduled delivery.

AmeriGas has been an absolute disaster for years, but this year is beyond unacceptable. I am on automatic delivery every 23 weeks and somehow haven’t had a delivery since March—which resulted in us completely running out of gas. That alone is inexcusable. When I called to fix their failure, I spent over 45 minutes fighting through their system just to get an “urgent” delivery scheduled. The promised delivery window was 24 hours. That window has now come and gone, and guess what? Still no gas.

Amerigas is the worst company that I have dealt with. They bought our local company 3 yrs ago. We ran out of propane twice in the middle of winter. Tried to cancel our service but were constantly given the runaround. Every time I get propane the price goes up. This company is a price gouger and crooked. Avoid at all costs!

We placed an order for delivery 10 days in advance, when we were on 40 percent. Our delivery was finally scheduled and they never showed up. This left us with no heat because our tank ran out, on Christmas Eve mind you. This is not the first time we have had issues. This company is by far the worst company ever.

We have been with Amerigas for years. All that we needed was a regulator plastic cover. Last delivery no cover. Called Amerigas, and was told they would be out, and put one on for 35.00. The tank is rented, and they still will not put one on unless I pay a service fee. And was told next delivery we would get a cover. Delivery today no cover. Called again today; we will charge you a delivery fee. Tank is rented. When I ordered gas I am told that we will call the driver and let him know to put a cover on. The driver did not know about it. They are all liars. Drivers are very nice. When the regulator blows again; are they going to replace the regulator?

Ever since my local supplier Liberty Propane, St, Albans, VT was purchased by AmeriGas thing have been consistently going downhill. There have been at least two deliveries, in the middle of winter, when my propane was delivered with barely 1 day supply remaining in the tank. This is NOT acceptable considering that zero and sub-zero temperatures are common in VT during January and February.

Extremely bad service, always after your money. I cancelled the service with customer care and instead of getting a refund of money I paid they are asking me to pay more money. In July I disconnected the service, I has the chat saved with customer care, I was suppose to get $250 refund. In December end they called me to pay account balance. I was shocked to see I owe them 400, the person who called had no idea that I asked them to close the account in July.

AmeriGas service is horrible. They have billed me more than they delivered on at least one occasion. The website is very difficult to use. The after hours phone support is super limited. You can place an order on-line, but you can't update it on-line.

Amerigas has been nothing but a headache since taking over for a locally owned company. Last winter deliveries could never be properly orchestrated despite following the policies outlined on the website and the recommendations of customer service representatives. At one point, the tank went dry, and Amerigas tried to charge additional fees for reconnection and gas leak check. It’s as if Amerigas has a fleet of 2 trucks, and one is out of commission. After months of frustration, we wanted to switch to a different provider, but due to NUMEROUS, EXPENSIVE charges, we have not been able to make a change.

Amerigas is scamming people. I paid $570.08 to fill my tank to 80%. The driver came out, my tank was 31% that morning. When he started messing with it the percentage dropped to 26%. Then he left, no receipt, nothing. I was home the whole time. I have security cameras and screenshots. They tried to soak me almost $400 more when I called and complained I got scammed to "replace a gauge" that they argued with me was faulty and that I was filled to 80%. The tech they sent contradicted everything their people in India (because no USA service reps) told me. They said, "Oh, give it a few hours to raise to 80%," then when I called back the gauge was broke.

The worst company for tanks for your grill, they have a defect and they won’t acknowledge it unless you have a receipt, even though you have one of their tanks. I tried explaining the leak, they proceed to tell me that it was an emergency and need to call emergency services, it was all recorded. It me 35 minutes to have them tell me, they wouldn’t replace their defective tank and said, “sorry”,

The prices are ridiculous. They just keep going up and up and up. They give seniors a whopping 2 cents off a gallon. Had my tank filled up 210 gallons. Was $1024. This only lasts me six weeks if I program my thermostat to lower temperatures, what should I do?

High prices, poor customer service, poor "Days remaining" estimate on the website and then high expedited delivery costs. Trying to communicate with AI that can't help and it's difficult getting to a real person.

My father was a client for decades without incident. Upon his death, we attempted to cancel the account, however, the customer service experience was horrible, and they continued to bill the account. We sent a death certificate as required and disputed the charges, but they continue to harass my mother for payment for services she did not receive. I have been appalled at the lack of consideration and poor treatment of a grieving widow. I strongly suggest you find another provider.

They suck. They have outsourced all contact to a company where English is not their native language. They overcharge roughly $2.50 more than the local companies and overcharge on tank rental where they do not honor the agreements made by companies they bought out. Their wait time to speak with a representative is online with the IRS. They deliver gas when you don't need it and don't deliver it when you call. They are a company where I would freeze than buy anything from them.

My Warning to You: RUN FROM AMERIGAS jacksonville florida. Summary:

AmeriGas is horrible. I paid them close to $1.1K around 24 Nov, it's 11 Dec and have yet to get my gas. The first time they reschedule was because of snow... (ok, I guess, but we ARE in Alaska). Then when they finally come up, they say they can't deliver because of the snow in the driveway... (again, we are in Alaska). Then I tried to reschedule on-line, can't, have to call the service center which is "international" and can barely understand them. Then I spent approx. 40 minutes over the phone, at work, trying to get a reschedule. There is no reason, in 2025, it should take that long. Zero stars.

I am in disbelief this company is still operating. I have been an unfortunate customer for 5 long years. Inaccurate billing, ignored account requests, Incompetent staff, no communication between departments, pitiful customer service/support. This is a prime example of gluttonous acquisitions made too often by inept "business owners". Massachusetts Consumer Protection Act...?

Please help us someone!!! We've been a customer for over 5 Years now. It is bad. So today a tech came to give us gas. She was very nice, my problem is while the gas was going in when it got to 40.2 it began to spit gas back out. The tech advised me she had to stop. Something maybe wrong with the gauge because it was working like it was full. I advised the tech we paid for 60 gallons she could only fill. I called customer service to speak with someone about my concerns. I was on the phone for over 45 mins.

Today is 12/09/25 and the national average price for propane is $2.48/gallon. AmeriGas is charging $4.69/gallon to their customers and not willing to negotiate price which is highway robbery. Because I'm renting my 500 gallon tank from Amerigas at an increased price of $135/year, I am contractually obligated to use Amerigas, but once winter is over, I am most definitely seeking other options. Too bad 0 stars is not an option for their greedy abuse of price gouging their customers.

They raised the rates 53% from 2024 to 2025. I can barely afford to keep my house heated at 60 degrees this winter. I am elderly and this has caused me significant stress. This seems very unethical and feels like price gouging.

Amerigas crept our bill up to double market rate and has horrible offshore customer service. Do not do business with these crooks, they won't give you a price because they are a complete rip off. Customer service nonexistent.

New customer and been waiting 3 weeks for gas. Customer service is overseas and hold for “supervisors”. Is sometimes indefinite. Line to nowhere. It’s always an excuse why they can’t deliver. Prepaid over 1225 for gas.

I have been waiting for 2 weeks for my delivery. We use Gas for heating and hot water. We're in New England and it is December. My delivery was scheduled for last week and no one showed up. We are about to run out of gas. I have spend hours on the phone talking to outsourced representative who sound like a bot and who have no idea what is going on and cannot provide any update beside asking me to be patient. Terrible experience!

When the gas delivery was made, the truck spilled a large amount of oil on our new driveway. I contacted customer support several times. A few weeks later the district manager contacted me for information. I explained about the oil spill and sent him pictures. I also requested cleanup. He said he would follow up. He never got back to me. Over the next few months I emailed him directly and contacted customer support several times and they said they would have him call me. I even went thru the resolutions department and still no response. I have never dealt with worst customer service than this.

Worst customer service experience of my entire life. No one is helpful no call backs. Long wait times to just talk to a foreign call center that doesn’t know anything and can’t help you. It’s been over a year of trying to remove AmeriGas from my life after digging their tank up. DO NOT start any sort of service or contract with this company. They will disappoint you beyond belief. There are plenty of local Companies that provide actually custom support.

Had an urgent propane leak repair scheduled between 12-5pm for commercial kitchen with an event 2 days out. The tech never showed up nor had the decency to call. At 5pm I called. After 20 minutes trying to speak to a human I’m told the ticket is open and to just wait longer. By 8pm still no show no call. By then service dept was closed and the service rep. full of apologies told me someone would call in the morning.

Amerigas in Berks Co. PA is a nightmare to deal with. I moved, selling my home in June 2024 and informed them via telephone just before the July 4th weekend. I thought that was the end of it, wrong. In Feb 2025, I get a bill for tank rent. Once again I call and after waiting on hold I get a young woman (whose accent makes me suspect that Amerigas outsourced customer service to India). After significant back and forth, they agreed to void the charges, I mean after all I hadn't lived there. I assumed this settled things once and for all....Wrong. I get a bill via Email for services provided in September 2025 and then two late fees tacked on for late payment! I try to log in to my old account via the number on the bill and can't (the account is closed?) So again I have to call.

This place is careless. Horrible customer service ran by foreigners. They don't give a crap about you or your animals. Let our 4 dogs out and didn't give a shit to put them back in their yard afterwards. Was supposed to get a call ahead as my account explains. Never called us. Just showed up unannounced, opened our gate and let the pups out. We live on a road with 55 mph speed limit. This place sucks. Find another source of possible. I'm pushing to get their tank removed from my yard. And will be filing a lawsuit if this happens again. It's all on camera.

If there was a choice for less than 1 star I would give them that! I called to set up a service call. The earliest appointment was 4 days later well, I took the day off because they give you a 5 hour window for your call but no one showed up!!! Then I called to find out what happened to my service call and they put me on hold for an hour and a half.. If you're reading this and considering Amerigas for your propane keep looking. This company is a grade A joke!

There are so many options besides Amerigas. Do yourself a favor and use anyone but Amerigas. They are by far the worse company I have ever dealt with. They have a rating of 1.3 out of 5. Speaks for itself.

I requested this overpriced company to pick up my tank over 2 years ago. I had to write them a letter threatening to get an attorney, they came the following week. The guy loading the tank for me expressed to me how screwed up the office was. Their own employee! I had it emptied prior to new company, I didn’t owe a dime, and the fees they hit me with were not in the contract. When I try talking to someone, their English is very poor, as they have no true Americans that can speak English worth a darn! I went with another service due to outrageous costs. Difference in cost was $3.95/gallon vs $1.60/gallon!!! My regrets are not doing it earlier! I sent them an email and a letter to their corporate headquarters and no reply. I was sent to collections! I will pay it of course because getting an attorney would cost just as much.

Absolute nightmare. Stay away at all costs. After terrible service I canceled them for them to say they were charging me over $400 to come pick up their tank. Avoid them like the plague. I'll also be reporting them to the Better business bureau.

My experience with AmeriGas has been nothing short of a nightmare. Their customer service is beyond unacceptable — it is careless, unresponsive, and completely disrespectful of customers’ time and needs. Reaching a representative is almost impossible, and when you finally manage to speak with someone, they provide no real help, no accountability, and absolutely no sense of urgency.

I was told the driver would call two hours before delivery. No call before delivery arrived but called when he pulled in my driveway while I was at work. I couldn’t leave work at that moment, so the driver filled the tank and left my gas disconnected because he was to do a leak test and said that I had to be there. I called customer service and another driver came out to connect it and do the leak test. He did and said that I didn’t have to be there for a leak test.

I had the worst propane refill with AmeriGas. I own my propane tank and I have the benefit of shopping around. When you call for customer service your phone call gets routed overseas, to **, **, etc. Their English is horrible and the staff is aloof. I called several times explaining my situation and several times I was ignored. After several weeks I finally made some progress and got a delivery scheduled. After many delays, on delivery day they only gave me half of what I ordered because their computer still had the wrong tank size even after correcting them 3 times. It's been 12 weeks since the initial call and I still don't have a full tank. The incompetence is unbelievable. I'm still trying to get the propane I paid for. Yes, I paid in advance. They have no problems taking your money, but delivering is pure lunacy.

I have called the 407-293-6644 number that is supposed to be the ORLANDO location 5 times today. I am trying to find a place to exchange my 30-gal tanks. I was told by someone overseas, that I should just Google AmeriGas exchange and then call those locations to ask if they carry 30 Gal tanks. When I asked about taking to a supervisor, I was told that is against AmeriGas company policy. Then I was hung up on. Called back, same issues, as a company they have no way to tell me who could carry a 30-gal tank, they only answer questions. When I asked if I could talk to someone AT THE ORLANDO FLORIDA STARE I was no, they have no way to contact them, so I guess if I wanted to use AmeriGas, I am just SOL. They do not care about their customers, care if they acquire NEW customers, or how their company treats people. I had no choice but to give them 1 star, if I could have, I would have given them 0 stars!!

Tank was leaking. Smell coming inside the house. Called Amerigas at 320pm Nov 19, 2025. Said employee would be out asap. It is now 430. Called them again and said prev emp didn't read safety instructions which she had so she forced me to listen again! So I'm waiting again for another emp to show up and check the tank for leaks. Finally showed up at 550pm. Got a 90gal delivery Nov 2025. Tech was suppose to come inside to make sure no leaks inside. He left w/o knocking on door or calling. Locked the tank and they are now charging me $120 for "service dispatch".

If you want to be strong armed and forgotten just go ahead and go with Afrigas. African call center is responsive but not helpful dealing with equipment problems and price gouging. You can't get to local people and thats by design. Choose a smaller company, I saved 45% on my refills switching companies. Beware of fees fees and more fees if you decide to cancel Afrigas "Amerigas", and good luck getting someone to remove the tank. I used them for over a decade and this is how it ends... Wow. Just wow. Stay away!

We are now into the second week of waiting for a service call to determine why an entire tank of propane (that normally lasts a season) was gone in a couple weeks. Spoken with multiple customer service reps multiple times... Broken gauge? Leak? No one seems to care. Three days ago, we were advised to evacuate our home in case it is a leak. We received an email Monday that they will deliver propane the week of the 24th? Every day, they promise someone will be here to check the tank and no one comes. Incredibly stressful.

I called for Account information. The information was provided by Wendy. When I asked if I could get email confirmation, she said she could not. Okay fine. When I asked who can, she placed me on a 34-minute hold!!!!! What kind of customer service is that! Do you have so many customers that you believe you can be abusive in this way. We all have work to do and businesses to run. DO BETTER!

This review would be zero stars if that were possible. The worst propane gas company to do business with. Their customer service is non-existent. Pertinent information is not conveyed from the customer rep during a phone conversation to disconnect service and pick up the leased tanks. Nearly 6 weeks and after numerous phone calls and the tanks still were not picked up. Shortly thereafter the tanks were picked up. Another month goes by and a $400 invoice was sent to us in the mail. Made numerous phone calls to have the bill explained and no one would return our calls or explain the charges. To add insult to injury, Amerigas started to add a monthly late fee to the charges.

We started service online and everything seemed great. I called them to get everything set up and sat on hold for nearly an hour. This should have been red flag 1. I paid the amount to start the service and set an appointment date for November 4 between 7 and noon. November 4 rolls around. No service. I call them. Sit in home for close to an hour. Get told that appointments can happen anytime that day and they'll there before 4. I call again at 4. Sit on hold for an hour before the system hangs up on me. Call back. Sit on hold another hour. Get told there's nothing they can do and the earliest next appointment is November 11. I demand to speak with a supervisor. They tell me supervisors have 1-2 days to call. I call again in the morning. They tell me that they might be out that day, they don't know.

Amerigas Fort Myers, FL is wonderful. We are new customers. The office is very responsive and informative. Hugo, the service tech explained everything and was wonderful. Thanks for having a great staff!

Really bad company. Charged us for a full tank then 3 days later again charged us for another tank. It took almost six months of fighting them to get it cleared up. I think they put the gas in our neighbor's tank. Now our tank is reading 65% full but it ran empty. We were going to be charged $300 dollars just to get gas on an emergency basis. It's their tank. We pay 85 dollars a month to rent it. It's not their problem that the gauge is saying one thing but it's actually empty. They never take responsibility for any issue. I could not get them to refill it without paying 300 dollars just for them to come. So we have to wait a week or more for a refill. Horrible service.

Thanks Amerigas for coming and replacing our pressure valve on a propane tanks.... Oh wait a second, they didn't come for their appointment, they think a phone call was going to fix the pressure valve. They did deliver gas on Sunday, so it's not like no one from the company has ever been here. I live in Pennsylvania and it's cold out tonight. Currently 34° Fahrenheit, when it gets around 27° or so, the pressure valve will not let enough volume through of gas of course, my heaters will not stay on. Been the same setup for about 28 years, worked good until this year. Nothing changed!!! They want us to freeze tonight and die!!!!!!

Amerigas is a really, really bad company to have to deal with. I word it this way because they are not really in business. More of a scam at every turn with this bunch. The customer service is awful, they outsource the call center to another country. The price is much, much higher than their competitors. Also, they try to bill you for services they don't provide. Stay far away from them at all possible cost.

This company does not update their records as they are supposed to. I have an elderly parent who has an account, over a year ago, was supposedly added to account being of her age, took 3 days of phone calls with this company and upper management who assured the records have been updated and will not have any issues going forward. Been with this company for years. A year later, here we are again with no updated records and have to continue with the same BS again. Worst gas company ever, not to mention when you call them, the people who answer the calls always seem like they are having some sort of party, it's so loud in the background. MAKE THIS COMPANY YOUR LAST RESORT FOR GAS/PROPANE IF YOU CAN.

TLDR:

Don't listen to these 5 star reviews. It's all not true. I was a Heritage customer until AmeriGas bought the company. The minute they took over it all went to crap. They over charge for propane, got rid of all the USA call centers. When I called to cancel my services they keeped beating around the bush. Horrible customer service. It took 4 calls to get them to pick up the tank. I got lucky and got a refund for the unused gas but they took 100.00 out of it to pick up the tank.

We have the auto fill program with Amerigas. Never run out of gas is false. We are going on month 2 chasing delivery drivers to get someone to bring gas so we don't have to close on our busiest day of the week. Thousands of dollars in lost revenue. Getting someone on the phone locally doesn't exist. If they could have local contacts maybe deliveries wouldn't be missed.

I wish to give minus star. Terrible company!!! I asked for gas with emergency payment, but they showed up after 48 hours. And they just put gas without unlock. I complained about it and send delivery man with gas not technician for unlock. My husband complained it again and they charged $300 for technician two days later. What an awful company! They don’t care customer.

Was a tank on the property we bought. Made contact with Amerigas. They did not show. Then rescheduled, said we weren't home, we were. Got a text saying everything was changed, it wasn't. Told them I didn't want their service, said it would cost me $299 for them to remove it. Even though the tank was from the previous owner. I had a local propane dealer install and fill tank for us and move Amerigas tank out of the way. Now I get a voice mail saying they are putting on a digital monitor on the tank. Text the guy that called and told him not to come. Amerigas is impossible to reach on the phone.

Today 10/22, after I called I received an immediate fillup. Within three hours AmeriGas showed up, nice and friendly staff, as usual. I had paid for 100 gallon minimum fill, but it says I may have received more than 330 gallons fill on the ticket printout.

The most horrible company I have ever been a consumer of. They price gouge, twice the cost of other local propane companies. Canceled service on 9/4 and as of 10/15 they have not come to get the tank after several “scheduled” dates that they no showed for. I had to hunt them down! They want to charge both a “tank pick up fee” and a “technician dispatch fee”. I said no- that is the same!! The worst prices and worst customer service, if you can even call it that, EVER!!

They get one star only because I had to pick. They get one star only because I had to pick something. Worst customer support! Auto fill program is a joke. They let me run out three winters in a row when I was on AUTO FILL, took DAYS to get the delivery. That is a breach of contract. Then charge you when you finally give up and go with another company. Call center reps are hard to understand and do not care. So much for loyalty for a 20+ year customer. Company took a nose dive after 2020.

THE WORST, avoid at all costs! My first experience was TERRIBLE, the next was decent, but this last has been so bad I'm going to whatever outlets I can find to tell people to AVOID THIS PLACE! We scheduled a delivery for 10/1, it was late (as usual), no big deal. By 10/8 I grew concerned and decided to try to call. Hours later I was promised a delivery 10/10-10/11. I called at 6pm on 10/10 (which is a Friday), they told me they have no idea why that date was promised, they don't deliver on Saturday.

Technician failed to communicate when they were coming to make the delivery the day of on October 10th. There was a further failure to communicate by not attempting to contact anyone present on the property, of which there were 2 adults present at 330pm pst, prior to locking out my tank. Because I was not made aware through direct communication about the lock out other than the standard delivery hang tag, I spent the weekend attempting to get my fireplace started for the season because I turn the gas line to it off in spring.

This is the biggest scam around! I called to report a gas leak at my home and the next thing I know, They bill me over $800 for a house call that lasted just over 2 hours. I did not authorize this work nor did they contact me before their rep showed up at my house. For this gas guy, they charged me $350/hr! When I called in to negotiate something more reasonable, they treated me like dirt and said they were not willing to help me.

Amerigas came into the area and bought out all the local companies that gave good, reliable service. Then they started treating the customers like trash. They are a huge company that clearly doesn’t care about customer service and their billing practices can best be described as abusive. Before I discontinued service with them, I wanted to get a technician to tell me if my existing propane tank could be relocated. They would not commit to how much that service call would cost, NOT the work of moving the tank! just the cost of a guy coming out and telling me if a new location was feasible.

I had to call them to bury my line for the 3rd time and they want to charge me to have it done, on top of that they want are charging me over 170 plus dollars for their tank rental. That like going to a gas station and paying rental to use their gas pump.

⭐ (1/5 stars) - AMERIGAS SCAM: $1,237 “DEBT” FOR ONE DELIVERY Case #** from last year's BS. AmeriGas is the single worst, most fraudulent utility company I’ve ever encountered. Here’s how they screwed me over, with documented proof: 💰 FAKE DEBT: Website shows I owe $1,237.34. Last/only delivery in 12 months: Oct 2024 (95 gallons)—ZERO since. How does $1,200+ of debt pile up with NO SERVICE after a single delivery?

AmeriGas is by far the worst company I’ve ever dealt with. They are incapable of proper billing and make no effort to resolve discrepancies in a timely manner. Even after I discontinued service with them, they continued to send me bills. To make matters worse, during a routine leak check, their technician destroyed my hot water heater, and they refused to take responsibility or pay for it. I am now taking them to court over the damage. Their customer service is subpar and unhelpful. Dealing with them has been nothing but frustration. Everything about this company is horrible. Save yourself the headache, time, and money-- avoid AmeriGas at all costs.

AmeriGas terms of service are ridiculous. I scheduled a tank pick up the fee will be $299 plus $135 dispatch fee. I have over 100 gall9ns of propane in the tank that are paid for. Now I will have to pay them more money just to stop using them for propane service. This company should not be allowed to have any part of America in their name. They DO NOT look out for the best interest of their customers. THEY ARE A JOKE!!

As a prospective customer, I scheduled a site visit for a quote. No one showed and after 4 hours I called, waited an hour on hold and still no customer service. Very poor business and they lost a customer for sure.

I read the poor reviews before signing a contract, and I was assured the new management had changed their policies and no longer had hidden fees and ‘unexpected’ extra costs, per all their reviews. After the initial low cost tank fill, their prices were exorbitant- 40% HIGHER than their local competitors, Hamilton and Oakland Propane. When I cancelled, I was told the contract that I signed had been replaced with a ‘new contract’ that included hundreds of dollars more than the contractual $149 cancellation fee! I’ve tried to talk with AmeriGas to resolve this dispute, but their position is simply that they are allowed to change the contract and change the agreed-upon pricing at any given time at their whim, without my consent! Don’t make the same mistake- go elsewhere!

After 30 years with AmeriGas they started charging tank rental fees and increased prices. They are charging $400 to pick up their tank and not reimbursing at the price paid per gallon. I would never recommend! 0 stars.

Amerigas is a joke! They changed our contract without our knowledge and started charging tank rental and locked-in pricing fee once a year which is $200. I have asked multiple times for a copy of the contract I signed and agreed to, they can't access it! Surprisingly, being I never received one! It is a fight to get them to fill our tank, last year, had to call 5 times for one delivery because there was a 1/4 inch of snow so he wouldn't deliver! Decided to switch companies because of the terrible customer service and all the excess fees, now they want to charge me almost $500 to come and get THEIR tank! What a friggin joke! Beware, stay away from them! I will be reporting them to the Better Business Bureau! Best part: the RESOLUTION MANAGER hung up on me! Great job resolving the problem!

Ordered gas to prepare for colder temps. Amerigas stated they delivered gas on July 8, but tank was still empty. I have made an appointment 3 times for them to come out, but they no show. I had a different gas company come out and confirm there are no leaks. Be careful with Amerigas, their gas just disappears!

About 20 years ago, I rented a propane tank for Amerigas. Then, about 15 years ago, I paid it off. But every once in a while, they send me a new bill for rent. I'll spend about an hour or two convincing them that the tank is paid for but then the next year, they'll send me another bill for new rent. Their customer service is the worst I've ever encountered. I did this dance for several years. Now I just ignore their bills.

We purchased our home in 2018 and the previous owners used Amerigas. In 2018, it took Amerigas over 5 months to convert the lines so we could install our gas dryer. Over the last year, our experiences with the call center have been horrible; basically they are inept. Even when you do get answers from the agents, the information is wrong. We were supposed to have service on 9.8 and no one showed up. The following day when our tank reading showed 5% when the day before it was at 30%, we became concerned that there might be a leak. Only then did we get some action. Now I am waiting for over a week to get a written estimate for some work the tech said needed to be done. Call center was not able to provide so now I have to send a written request to Customer Support! Amerigas is horrific when it comes to customer service.

Review for Amerigas Propane (Odessa, FL): Bravo, Amerigas. Truly, you’ve redefined what it means to be unreliable. Ever since the management change, this Odessa branch has turned propane delivery into a comedy routine—except nobody’s laughing. Delivery window? 09/02–09/05. Reality? “Oops, we forgot.” Fantastic. Then came the heroic “expedited” order for 09/08–09/25. Expedited must mean “whenever we feel like it.” And now, on 09/10, they assure me the truck will arrive tomorrow. Tomorrow—their favorite word, because it never actually comes. Customer service? Picture a wall. Now imagine that wall lying to your face. That’s pretty much the experience. They violate their own rules, shrug it off, and somehow expect you to just clap along.

I own property in Council, NC. I had the property rented out for 30 years to the same tenant. The tenant recently passed away so I decided to renovate and keep the property for my personal use. I have called Amerigas a dozen times to pick up their old tank because I am not going to use their equipment. They will not come and get their tank. First, they told me I needed to send them a copy of my tenant's death certificate. I am not in her family and do not have access to that. Then they told me I had to prove I owned the property. (Can't they look on the county tax website?)

This is the worst company I’ve ever dealt with. They are thieves who’ll steal your tank if you let them put their gas in it. Beware and get another company. Go with anyone else but these thieves and swindlers.

BUYER BEWARE. Amerigas bought the local company my parents had started with and immediately started a $250.00 tank rental fee. When I called to question this, they sent someone to retrieve the tank against our wishes. It took 2 months and hours on the phone with their Delhi based customer service. We lost money because they gave us less credit for the gas in the tank they retrieved than we paid when it was delivered. Their customer service is now in Kenya. When I called recently to cancel the service, they said it would be $299 to close the account and $120 to retrieve the tank. They know they stink. They know you will never be back. So they abuse you on the way out.

I been using this company for 20 years and paying fee for renting a gas tank. I try to close account and they’re charging me for removal of tank… It was $500. Never using this again!! This is a Robbery.

I discontinued service as their service fees were so high (around $40 for each delivery of gas) and customer service so poor. The bill to remove two little tanks from my yard: 299.99 Pick up charge. 149.99 Early termination fee. 119.99 APPS Service fee. $569.97 to remove their property from my yard. Had I known, I would have turned the tanks into yard decorations and left them forever...:)

I have been a customer of Amerigas for several years! As of late, their customer service is horrible, they don’t care if you have no propane! I have been waiting 2 weeks for someone to inspect my tanks because the delivery guy wouldn’t fill them due to the condition of one of THEIR tanks! Not to mention, now he is saying it is too close to my dryer vent! I called and spoke with a manager who said she would get someone out here right away! That was a week ago and still haven’t heard anything! Not to mention they charge an arm and a leg for an emergency fill! No wonder you are losing customers! You just lost my business as well! Now come get your tanks off my property!!!

In 2024, I contacted Amerigas about purchasing our tank. After multiple unproductive conversations with customer service, I requested to speak with a supervisor. The supervisor directed me to 'review my contract,' emphasizing our commitment to the initial 3-year term. They mentioned that ending the contract early would incur a penalty fee and that selling us the tank was not an option. She informed us that the tanks have a lifespan of approximately 20 years. I inquired if they would replace our tank, given its age, and she replied that replacement would occur only if it were leaking.

Amerigas customer service and costs are ridiculous. We stopped service with them after many years. We notified them to pick up their empty tanks. I took them over 2 months to show up and then we got a bill for over $300. They charged us for a service dispatch fee and a fee for picking up their own tanks. When I called to question the bill, their centralized call system hung up on me 5 times. When I was finally able to speak with someone, she was no help at all. I was on hold for an extensive amount of time and then just got scripted responses about how the fees are part of the contractual agreement.

Worst experience I have ever. Shortest hold time 25 minutes, longest hold time over an hour. 6 weeks later they finally brought a tank and it was the wrong tank. They invoiced it wrong and then wouldn’t send us an updated invoice until we paid the other invoice which was over 1000 higher than what they brought. The person you talk to after your hour hold time will tell you they can’t help you that someone has to call you back and oh btw she doesn’t have their direct number, she has to email them. Steer clear!

They delayed delivering our gas for over a month, caused a pipe to burst in our house because of no heat and then wouldn’t do a thing to help. Left me on hold for hours trying to tap to a supervisor. Nothing but excuses.

I want to thank all the drivers for their hard work but your company has made it impossible to continue to do business. I pre-buy my propane during the spring when it will be cheaper than during the winter when it is in high demand. Never got a cent of interest over 6 years which was never too important until I cancelled my service and then received my final bill which should have been a check for about $900.+/-. Instead they placed all kinds of fees, charges, and taxes to retrieve their tank off my property so my check was only about $250 for the unused pre-buy propane. All the propane in the tank that I had already paid for 150 gallons is what they used so in 6 weeks I can expect a check for $6 dollars.

I have been the account holder for 50+years even before Amerigas existed and took over. Order propane EVERY year. Placed an order, I was in the account and all was good. I was to receive an email 24hrs prior to delivery. Didn't happen... Got an email they couldn't find the tank. NO kidding! You can't even access the property! Called customer service. They said I wasn't on the account, wanted to speak with my parents. It's in their name as a Trust. I said I was two days ago and my parents are dead and have been for 10 years. I had sent death certificates and they have been delivering to me and I'm the only one on the account. They said I'm not on it as an account holder and they will not help me.

Have been with Amerigas for 5 years. Always thought the prices were high. Found that out for certain when I decided to switch. Went with Blue River Propane. Tank Rental (500 gallon)/install/400 gallon fill cost me $1123. Just to put 375 gal in from Amerigas was $1338 on the same day. I call Amerigas to cancel my account and pick up the tank to find out that I will still owe them $420 for tank removal which not only was done by the new company but I had them leave it in an easy access spot for pickup. Bullshit that I have to pay them to cancel my account, bullshit that I have to pay an exorbitant fee to remove the tank. And then the customer service girl tells me to consider them in the future if I want to change again. I would buy from the black market before I would ever consider these ripoff artists again. WORST COMPANY EVER!!! I would give negative stars if that was an option.

Worst company ever! Spent hours on hold and was juggled around from person to person. They also charge double the price in propane! Spent 2 hours on hold when we were completely out of propane and all I got was… “sorry my hands are tied”. Spoke with the local Amerigas distributor and there was only 1 truck going out because everyone quit! They showed up and didn’t even know how to place the nozzle on the tank! Zero stars!

I must say that of any company I have dealt with for customer service, Amerigas is by far the worst. My father rented a tank from them in Florida and has been trying for 10 years to have the tank replaced. The tank was created in 1997 and they continue to recertify the tank just so they can fill it. The tank is completely rusted, the valve cover rusted completely off and laying on the ground. The fill meter is so fogged over it is impossible to read. My father and mother just recently passed and Amerigas will not resolve this tank issue. There is a strong gas prevalent smell at the tank. I turned the tank off and made a call to emergency leak through Amerigas.

I have been an Amerigas customer for over 20 years, but now I'm looking for another option. At first they were reasonable and affordable, but now in my opinion, they are robbing us! Our monthly bill has slowly crept up, over and over. Now my monthly bill has DOUBLED from where it was just a year ago, and propane prices have gone down overall. No one will give me a valid reason why they are raising prices. They're doing it because they can, and no one is holding them accountable. At the rate they're increasing, I will pay about $5000.00 this year for my propane!!! That is ridiculous!!! All I get when contacting customer service is an empty promise to "evaluate" the billing. If you're new to propane, take this advise. Buy your own propane tank(s). Fill them up once a year in summer when propane is at its lowest price then you won't have to deal with this price-gouging company.

DO NOT DO BUSINESS WITH AMERIGAS! My brother passed away and after renting the tank and paying over $100 per year for 20 years they want to charge me $420.00 to pick it up. They said look at our Terms on the website - so I did and it says tank pick up is $299.00 So I called them and they said they have to charge a service fee of $120. WTF. The tank was disconnected! What a scam! I will tell everyone I know not to do business with this company.

I was with Amerigas for over +5 years. I had trouble getting gas for my tank almost every refill. As the result of not getting gas during the cold months in GA, I chose to end of my service with them. Called amerigas 4 to 5 times to cancel my service and for them to remove their tank from my backyard. Amerigas didn't send anyone nor did they return my calls. I had to get another gas company service, all the while the tank sat in my backyard for about 2 months.

I would give zero stars if I could, they are fraudulent crooks with hidden fees and zero respect for customers. Took months to get propane. Finally cancelled and charge $420 for pickup and sent to collections 12 days later.

They came and filled my tank on July 8 and afterwards there was a leak. I called since I thought a leak was an emergency and they sent someone out and billed me almost $400. Next time I will just ignore the leak since the tank is outside.

I can't even describe the headache you will get dealing with this company. I have been a customer for over 20 years and can't take it anymore. If you try and contact customer service you will get someone in another country that doesn't understand English. They will add bogus miscellaneous charges, then late charges when you dispute and it just goes on and on. No one is on the same page and they are totally unorganized. The first 18 years of service was actually ok. I'm not sure what they changed in the past 5 years to make the company go downhill. It's a shame because the installers and technicians are pretty informative and decent to work with. They did nothing to save a 20 plus year customer and I gave them multiple chances. If you don't mind being pissed off and completely frustrated choose Amerigas for your propane needs.

Choosing AmeriGas for propane service has been one of the worst decisions I’ve made. I signed a contract expecting a straightforward tank swap, which I clearly communicated to the sales representatives. Despite this, the technician who was supposed to deliver the tanks called to say a site survey was required, completely unnecessary given that this was a simple replacement. When I contacted the office for an update, I was told it would be taken care of. Hours passed without any follow-up. I called again, my third time, and was told the technician would call me directly. He finally called at 3:30 PM to say he was tied up on another job and couldn’t make it. Worse, I was told I’d now need to reschedule and wait another week.

I am filing a complaint with the Michigan Attorney General against this company. They no longer give you access to a local office. You can only call their phone center in Kenya, which is numerous given they are named, Amerigas. They did not autofill my tank in the dead of winter. Thankfully, my daughter checks our cottage and saw that the heat was off due to no propane. I immediately called and was told they could not fill it for at least a week. I had to pay a huge amount of money to get heaters in my home to keep the pipes from freezing. I called another company and they brought a tank out the next day.

I purchased my home that has an existing 26 year old Amerigas tank hooked up and I cannot get rid of them! Even though I have never signed anything and have no residential customer agreement with Amerigas, they are trying to charge me for tank rental and now 6 months in late fees. When trying to cancel they tried charging me a termination fee! And finally they just tried to send me to collections!!! The collections company rejected the claim as they have no basis or signed agreement to any of these charges. What kind of crooks are these people? Corporate greed in full form here, stay away at all costs. Don't sign anything! Good side to the story, I owe them nothing and they are going to pay me for the gas still in the tank when they pick it up. One for the little guy.

It's time to put this business under for good. They wouldn't supply service to our home unless we had them install our gas oven. However, they said that they don't do installs so we had to purchase an oven from elsewhere. Now we ordered more gas. As part of the delivery we forced to pay $140 for a leak inspection. They're giving us a 4 day windows and someone 18 or older must be present. I'm not taking 4 days off short notice because this company can't nail down a date any better than that. We will be trying another company.

Literally the worst company I have ever dealt with. I have had my propane shut off by them multiple times with no communication. You can’t call anyone except their overseas call center who tells you they can’t connect you with anyone who can help. They’ll expedite your issue which does absolutely nothing. The last time I talked with a delivery driver they said the call center has no idea what ever going on. Currently I have had a tank tagged as dangerous and turned off over a week ago and have had nobody call me and can’t get anywhere no matter how many times I try to call them. They don’t care you can’t cook or use hot water and they definitely won’t consider reimbursing you for all the time you can’t use the tank you rent from them. And you can’t change companies without their help either because they own the tank.

I called for someone to come out to look at the tank and give an idea about having it moved (they installed it where it shouldn't have been installed). The technician came out, walked around and said new location would be too far for truck to fill, and left. I got an invoice for $243 (dispatch fee and site survey). I was never informed there would be any charges and after several calls, they would not take the site survey cost off even though nothing was done nor reported. I was offered a $25 discount. I asked about cancelling my service as a result of this bad customer service and I was informed that would cost me about $420 (dispatch fee and $299 tank removal fee). They just don't care.

I would give AmeriGas a ZERO if I could. If you can get natural gas, do it. But if you cannot get natural gas, buy your own tank to own from a local hardware store or big box store. You can use companies to fill up your tank if you cannot take out a 100 pound empty gas tank yourself. It's about 70 pounds empty. AmeriGas customer service is terrible. ThompsonGas will fill your tank if it has a multivalve. AmeriGas is a ripoff!!! They have an overall terrible rating for a reason. Do your homework.

If you have any other options, pursue them even at greater cost. I cannot be more frustrated with my experience with Amerigas. I have spent several hours on multiple occasions over the past two years with their customer service, trying with all my might to get the process down for refilling our various tanks. Every single time they make an error which leads me to end up having to continue the conversation with a new rep who takes 15 minutes to even verify I have the account I'm calling about. They will show up with enough gas to fill 1 of our tanks (we have 15 around our large property) and leave saying they don't have enough gas. I

My 85 year old parents have been on the phone with Amerigas for 100’s of minutes trying to resolve a billing issue. I’ve tried to resolve the issue to no avail. THEY ARE NOW IN TEARS!! They are on Will Call. Arbitrarily Amerigas took them off Will Call and has been billing them monthly for erroneous dollar amounts. They didn’t pay this extortion so they charged them to take the meter off. They now owe nearly $500.00!! Amerigas has now locked up the propane and tank my parents own so they cannot get hot water or cool or heat their home. I’ve read so many complaints. What is the department of Consumer Affairs going to do about this?

Not sure what problems they had in the past, but my experience has been completely positive. New propane homeowner for the past year. They came out, did a free safety/check and inspection. Inspector was knowledgeable and taught me about the system. I go on their website when I need a fill, they give me a price, and they're usually there the next morning (3 fills.)

I would give them a zero if I could! We have been customers for 20 years, paid on time always! Checked into canceling and they want to charge us $425 per tank to remove them from our property (2 tanks). Or they will sell them to us for close to the same cost, mind you they are 20 years old!!! Also, they are charging us 2x a year on one of our tanks because it didn't meet a fill limit. It will cost us more to cancel our service then to keep it, this is just so wrong!! Worse part is that THEY DON'T CARE that it's wrong! Worse customer service ever, crooks! Way to take care of loyal clients.

My valve was leaking. Two different service calls (3 weeks apart) still not fixed as the 2nd said there was no leak, probably delivery technician error. Still tried to charge me the $502 of leaked propane…I was down to 23% after being filled 5 days prior. Finally, after 3 attempts to contacts and a total of 230 minutes on hold, I was told by the customer service rep the company was dropping me after 24 years. I have been a perfect customer. They said I only fill my tank twice a year and they need to focus on customers with more usage.

AmeriGas read my meter wrong by 100 units which generated a bill of over $800 when my normal bill is about $8 a month. I have sent 10 emails and talk to 7 different sups on the phone and always get the same response. I have sent 3 pictures of my meter stating the meter does not move backwards and then they want to charge me $400 to have someone come read the meter. I have provided info back 2 years and they will not take responsibility for the error. I cannot change companies as I live in a condo. Now, they are threatening to turn off my hot water which is the only thing that uses propane. I am beyond frustrated and forget the overseas customer service as they are useless.

Got an exchange from the vending machine, and tank will not work. Feels like a bad valve, not opening up, to allow flow. Store refuses to help, and customer service wants me to go to store, call them, and let them tell them same thing I have told them. For what purpose, I would ask? Store clerks are morons, and why would anyone else talking to them, convince them to refund/exchange a bad tank? By the way, Store is a 45 minute drive for me, so I'm not wasting my time, as I'm wasting about the cost of the tank in gas, just to go there. I recommend NOT buying Amerigas!

They even waste your time talking or dealing with this company! Worse customer service!!! You’ll take to dumb customer service representatives from somewhere foreign, no sense of urgency, not customer centric, poor leadership representatives, oh so many to mention. Do only thing they’re good at is collecting payments and when it’s time to renew the contract. If there is a class action lawsuit against this company, sign me up!!!

AmeriGas Propane horrible, horrible, horrible!!!! Out there robbing people for the essential ability to heat their homes! Your constant price increases and astronomical fees when someone tries to leave your company is insane!!!! The absolute worst propane company I've ever dealt with by far. They keep steadily increasing their cost per gallon, which is up to 3.05 right now when others in my area are around 2.57 and even a lot cheaper for new accounts...insane! And when I reach out to cancel my services because I can no longer keep up with all their increases..They want to charge me over 500 just to cancel!!! Huge scam and totally disgusting!

My home propane tank was way overfilled during the hot summer. It was over 100% full. The relief valve blew and it leaked for 45 minutes. After I had to evacuate the home, cars, pets etc the tech came out and cooled off the tank with my water hose. It was still leaking. I asked for a refund for the 45 minutes of list propane. No one can seem to help. The same thing happened last summer and I didn't have a problem getting a refund... Beware of Amerigas. I'm changing companies.

This has to be the most dysfunctional company on the planet. Website e-sign functions aren't working for over 2 months preventing me from scheduling service, customer service in India can't figure out what I'm trying to tell them, only response is "we're experiencing challenges with the website, try again later" and there's no way to contact a local office to schedule delivery. The problem has been going on for months, this company is a joke. How does anyone start service with this backwards company??

If I could give it a zero, I certainly would. By far and without exception, the worst company I have ever dealt with. They have all sorts of sneaky fees they don't tell you about, like the $140 fee every time they refill the tank for a "safety inspection". Dude was there less than 5 minutes including the refill. I tried to dispute it and after hours on the phone with a Customer Advocate, still got nothing done nor did they even call back as promised. Now, 6 weeks later and after we've moved, we are still getting bills for random, made-up fees. Once again, the Customer Advocate, who could barely speak English, kept reading the same BS as always. I wonder about a company that calls Customer Service people Customer "Advocates". Clearly they are advocating for the company against customers. Seriously, use anyone other than these clowns.

When called to house to repair a gas leak on new equipment they had recently installed, the technician made the repair, then ate lunch and took a smoke break. The bill reflected labor for the entire time. We have videos. We called the office 10 times to dispute and were assured we would be called back. Not a single return call was received. The bill has been turned over to a collection agency, who will not receive a cent from us!

Amerigas has horrible customer service. They leave you on hold forever when you try to contact them & then connect you to several different people & they still can’t help you. Move customer service reps are hard to understand because they speak a different language and their English isn’t good.

Worst company ever! I moved into a new home and hired them. My final bill was 69.88 yet said the balance was 93.00. When I contacted billing to ask why, I was told "that's just the way it is!" I got not explanation of why it was 93.00. Took me 2 hours to cancel my account!

We are a Tiny House Community in Mount Laguna, CA. We have used Amerigas for several years and have had issues getting them to refill our tanks and it has required us to spend way too many hours on the phone with their customer resolutions team. A few months ago Amerigas decided to cancel our account without telling us, they then took several tanks off the property that still had 50-70% of the propane left in them. They billed us for an extra tank that was not removed and wouldn't credit us for the propane that we already purchased several months ago. They Charged us $299 per tank for a pickup fee and $119 per tank for a dispatch fee even though all the tanks were picked up on the same trip. We were not told that because Amerigas is no longer servicing RVs that they can't fill our tanks and the account has been closed.