AmeriGas Reviews

The absolute WORST company. Incompetent across the board. Impossible to speak with anyone that's not outsourced out of the U.S. Dishonest, inflated pricing, and left me with a in ground tank that had a leak for several months without repair. Sent me a bill for the repair. Been a customer with them for 10+ years..not anymore.

We have been with Amerigas for some time. Regretfully. We tried to cancel service with them (I didn't TRY. I did yet they brought us propane after I canceled). THE DAY the new propane company was delivering they suddenly decided to bring us propane after being without for over a month during an arctic freeze. Luckily we had firewood. So because of their delivery my husband didn't want to be combative and allowed them to leave the tank and continue service. Regretfully. So fast forward to a year later. They add something to our tank. Then we continue service as usual. Winter hits. They deliver 300 gallons December, then January, then February. We get a bill for 2500 dollars and being told we were off the monthly payments and I'm getting an email about collections.

I was with the previous company 25 years before Amerigas took over. Never had a problem. We have had instances of getting our deliveries dropped due to bad weather, even with already scheduled delivery dates. That is fine. I called Amerigas on Feb 12 to tell them I want to end our business with them and they can come and get their tank. I talked to a woman from India and a man from Africa before I could get any response.

Absolutely horrible service... We ordered a fuel delivery because our tank was almost empty... We were not home when they arrived for delivery so they locked out our tank and didn't deliver the fuel stating "Customer must be home" Why? You're filling the tank... that's your job. I don't need to be there to hold your hand. You don't enter the residence to check for leaks... Just do your job. They left us without fuel for another 3 days because it was a weekend and this was during a blizzard... then charged an emergency fee to unlock it of $300. They are SCAMMING people. Their customer service dept. is based in Kenya now. Goodbye local convenience. Representative stated they would remove the extra delivery fee of $300. They didn't.

After AmeriGas allowed my propane to run out (was on automatic delivery), they delivered propane at a rate 35% higher than other companies in my area. I looked at my bills and realized they kept raising the price each delivery regardless of the market. I then switched companies and had their tanks put on the side of my driveway. I thought I was done and would have to pay the $149 pickup charge. But NO! After calling them to close my account which took literally hours to get to the right person, they charged me close to $500 for the pickup! This even after I verbally verified my charge should be $149!

The worst, absolutely DO NOT USE Amerigas. Sent me a quote for filing my tank, said the safety check is waived since I'm a new customer. TWO weeks later, they finally come and fill it. Get the bill, charged me 199.50 and 99.99 for a safety check! After two phone calls of over 40 min each, countless emails and chat conversations just to send them THEIR OWN EMAILED QUOTE, they finally credit me the overcharge. I've never seen a company work harder to lose a potential customer before. I own my tank so I can go anywhere I want for gas, it for SURE will never be Amerigas again.... What a joke, read the other reviews about them, insane they're still in business at all.

Run Forest, run!!! Despicable company. I was a long time customer of over 20 years. I finally left as they were charging $4.60 a gallon while everyone else was at $2.60 a gallon. Horrible experience with agent when you call. Outsourced outside USA. They don't care. No skin in the game. Switched to a local company. Still waiting for Amerigas to come pick up their propane tank. It's rusting away sitting in my front yard. I'm sure the neighbors love seeing it as much as I do when they drive by.

Worst customer service ever! Prices are outrageous! Way more than other companies for both the gas and tech service. Stay away from this company! Tried calling many times over many days and never got resolved! Tried switching companies and were told it would be over $400 to pick up the tank. Highway robbery!! Condescending attitude of the people who did answer the phone!

STAY AWAY! Amerigas is the absolute worst and most unreliable company I have ever dealt with! If you live somewhere that you rely on propane to heat your home please don't use this company. They will let you run out in the dead of winter, even if you're on their autofill program. Getting billing discrepancies handled is a nightmare! Their customer service is handled outside of the United States with a huge language barrier if you speak English! Don't fall for their reasonable up front rates. There are many hidden fees that brings their service to a much higher price than any other propane supplier in my area! IF YOU OR ANYONE YOU KNOW IS CONSIDERING USING AMERIGAS RUN AWAY!

Terrible customer service. Excessive tank rental fees. Constantly having to call customer service for billing mistakes and hard to understand foreign speaking representatives. They couldn't get the tank to delivery spot so I had to use my tractor to set tank in place for them.

I wish there was a way to select a negative star - but I'll stick with the best option and go with 1. This company has consistently demonstrated poor communication and service, along with employees who don't want to do what they get paid for. My expected deliveries continue to get pushed back with no urgency leaving me to go below the desired percentage so now that have to perform a leak test and get more money from you.. Good luck trying to speak to a representative to solve your issue as they all are taught to say the same thing and leave you hanging.

They lie about price and about being locked in at a certain rate. They have horrible customer service. Their Website don’t work right half the time and they will try to overcharge you every chance they get.

Stay away from this company! It is a crime what they are doing to their customers. Nickel-and-diming their customers for everything for example charging $9.99, a Will Call fee for calling them for a service! Please give your business to a local company if you can, help your community not these greedy bastards!!

In November 2024 I smelled gas so I called AmeriGas. I was connected to someone about 50 miles away. He said it would take him an hour to get to my house. This is fine and when he arrived, thankfully he did not find any gas leak. My complaint is that Amerigas charged me $430.34 for this episode. I have called to complain about this charge three times. Each time I am told that my request for a credit has been "elevated". But they do not know who this has been elevated to, how long it will take for me to hear back. It is now 2 months and I still do not have any response from Amerigas. Worse yet, there is no way to contact Amerigas or to complain other than to call customer service. This seems very unfair and I feel like I have been disregarded. I would like a credit to my account. Isn't there supposed to be accountability from a utility company?

Unfortunately, my tank had run low to 5%. I recognize that is my fault. When I called Amerigas for a fill up they told me the delivery window was going to be 7 - 10 days. I asked if it was possible to get a delivery any sooner. Their customer service people were of zero help except to say if I wanted an emergency delivery, I would have to pay an additional $300. I have been a customer for 15 years and have given them over $20,000 worth of business. I could NOT believe how I was treated as a long-term customer. UNACCEPTABLE!! I called a local fuel company they came out the next day filled my fuel tank, performed a leak test, and were $0.01 less per gallon. Please buy from the small local business. At least they care about their customers. I will NEVER buy from them again.

AmeriGas is by far the worst propane company I have ever had to deal with. The tank rental fees started out not too bad but then they kept upping the fees to the point that they are way higher than anyone in our area and their propane is more expensive too! When it comes to getting rid of their service it's going to cost you a fat chunk of change and a good amount of time. Every number you call plan on being on hold for at least an hour (that's the longest we waited and still no one answered). We were finally able to get a human response via online chat with Vijaypal & the other one was Mascafara. Good thing it was via text and not a phone cal. This is the response to our request to cancel their terrible service:

AmeriGas lets customers run out of propane even if you are on automatic delivery and have the gadget that sends them signals on usage. If you call and escalate and warn them you are running out, Expect to be on phone for hour and half or more. Even If you are elderly with healthy issues with below freezing temperatures, Amerigas does not care about their customers. Amerigas does not offer weekend support or deliveries and will leave "no fuel" customers stranded for days without heat or deliveries. Note: long time 20 yrs plus good standing elderly customer with zero balance with prompt payment 20+ history left stranded with no heat for days after escalating with warnings.

How is it that someone owes $1,000 and you ridiculous people want your customers to pay 850 a month. Your company needs to be ashamed of itself especially with the economy in the state that it is in, this company must be managed by a bunch of corrupt managers, would give 0 stars but not a option.

I ordered propane when I had 33% remaining in the tank. They came late, and I ran out of propane. Then they charged me $600 to inspect it because I ran out of propane. They say on their website that they will deliver within 10 days. They delivered in 12 days and made me pay for their mistake.

The worst company to deal with. The call center is in Africa. They left us with no gas so no heat, hot water, cooking, etc. They don't care. I have been on the phone for hours and days. They say they are escalating, and they don't. They said they had to do a tank inspection before they could fill the tank but never told us. Just decided not to fill the tank in the winter! Then they said they came out and did the inspection. Charged us $300 but I can tell from my ring doorbell they did not come on our property. They now say they can fill the tank in another two weeks now that the inspection is done. What a scam. We have suffered and will now be moving companies.

Absolutely do not use this company for propane. Over the past two years, they have failed to deliver propane in a timely fashion on three separate occasions; leaving my family without hot water, heat, the ability to dry clothes, or to cook meals. Amerigas does not care about their customers and does not care if you have been on time with payment for almost 20 years. They make ridiculous excuses for why they are unable to deliver and their customer service is abysmal at best. Any calls to the company are routed to an overseas call center.

Stay away from this company. I have spent almost 4 weeks trying to return a propane tank that I have rented for years. I have gotten 1 excuse after another of why they are missing my pickup date that they told me to have a trailer moved for so that they have access. Ruth the service coordinator is horrible to say the least and lied to me about scheduling one pickup time frame and made it for another day instead without telling me. That new date was missed as well. To make matters worse, they have charged me more rent due to their negligence of not picking it up. I will have to go fight with billing again to make them remove this one too. I am at the point of just hiring someone else to get it and go drop it off in their service yard and sending the bill to them. At all costs, AVOID AMERIGAS! Ruth sucks and is a liar!

“0” rating. Was with AmeriGas for 8 years. Requested a tank fill paid $430 upfront. They told me I needed a new tank. AmeriGas called wouldn’t service a 1 appliance account, took the tank and charged me $450 to take the tank out. Tried to get money back through customer service line, spent over 2 hours on hold with a foreign call service was told I was out of luck…. Do not use this company under any circumstances.

In the Southport, NC area. Can't even give them one star but had to. Never had problems before (Jul 2024), but I got billed for a "delivery" (Dec 2024) which I scheduled online that never got to us. Spoke to an authorized agent regarding the issue and all they did was reschedule a delivery. That one got delivered and I paid for it, but they never addressed the non-delivery issue - just keep getting bills and late fee notices. Been on the phone several times for over 40 minutes. Speaking to agents (most assuredly overseas - hard to understand) just gets you the runaround with no promised action taking place. They have plenty of process and hoops for the customer to jump through, but no authority or follow-up resolution ability.

In the past I use to be able to call the local area office and get the best service. Now, I can’t even begin to say how hard it is to speak to a service rep in the US! If you are upset about the price of your propane…. they don’t give a crap!! As customer of 17 years with them, I am now treated like dirt! Horrible company. Canceling!

I’m 65 and this is the worst company I’ve dealt with in my entire life. Highest price around and poorest customer service. Called over six months ago to discontinue service and have tank picked up. Tank is still in my yard and I got billed for tank rental. Friend has had the same experience. Tank has been in her yard for over a year. Go elsewhere. These guys are incompetent crooks.

AVOID THIS COMPANY AT ALL COSTS – Dishonest, Unreachable, and Exploitative Fees. If I could give zero stars, I would. This company is an absolute nightmare to deal with. You can never reach the local office—they are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back.

-Truck arrives on 2/25 and the driver tells us (angrily, in fact) that he won't/can't fill the tank because of the FG logo. He seemed really frustrated and I'm not going to argue like that, so I told him I'd call in and figure out what's going on.

I have been waiting since Feb 17 of 2025 for propane refill. I have my wife, an infant just now 2 months old and a 6 year old. We used Amerigas for heat. Well we went without during the winter storm while temperatures dropped to 17 degrees at night. I have been receiving messages that someone would come each day, no one comes. I contact them and all I get is the run around. I sat on hold for over an hour my first call then called back. The two photos posted with this review are from the second call. Was told someone 18 or older had to be there so everyday since the 17th my wife has been stuck in the house waiting for a delivery. Now they say I'm to expect a delivery the 27th or 28th of Feb 2025. I recommend calling a different company. AMERIGAS IS NOT THE ONE YOU WANT! Oh and custumer service only gets a call company in some other country and no one can help.

You have nothing to give a good review on started this procedure of getting the tank filled since December. I’m sitting at 11%. I started at 30. Don’t do it if you have an option to go somewhere else. Definitely do not use AmeriGas. When I call it takes hours. I speak to people that don’t understand English. They refuse to put somebody with English on the phone. It’s a joke.

Scammy fees. Terrible service. Ended up on the phone with customer service in...Africa. Couldn't hardly understand him. Trying to charge outlandish fees. Won't pick up the tank. Been over a month now... Chatted today... They didn't even have record of our conversation... Awful company as so many others have stated. Awful!

They charge erroneous charges that are not in your contract with them when you leave. I have been trying for months to get this resolved. They utilize overseas assistance that never gets resolved. They have now placed my account with collections and I have consistent proof of their chat box telling me that they are working on it.

I requested an estimate to purchase an above ground propane tank for a swimming pool. I was never informed up front that there would be a service charge for this estimate (or that AmeriGas does not sell above ground tanks). The employee that came to the house on 02/14/25 told me that AmeriGas only sells in ground tanks and that other companies were less expensive. He never took any measurements or walked around the property. On 02/22/25 I received a bill for $357.92 for a site survey. I called to dispute the bill and spoke to Lana (in Kenya) and later a manager named Sam (in Philippines). Sam told me I would have to provide proof that the survey was not done or pay the bill.

AmeriGas gets a 2, as the agents are professional and try to help. We have scheduled twice to have our tank inspected, they cannot find it in the system, so we scheduled a third appointment. This took 1 hour on chat, unacceptable.

Worst company I have ever dealt with, I call. They put you on hold for hours, then you get someone that you can’t understand, plus they tell me they are delivering on a day and don’t show up for at least a week later. They let my tanks run dry and tell me I have a leak then try to come look at the tanks and charge me 250 dollars when there is no leak. They are corrupt and never fill my tanks to what I pay for.

Unfortunately we've had the displeasure of having this company service or not service our account for many years. It has been a constant struggle with billing as well as any regular filling of our tank. One winter we actually had to call for emergency service as they let our tank run dry. That was due to a faulty valve which is supposed to be maintained by the company since we rent the equipment. Yesterday I received an email telling me I was going to get my tank filled today. I have never received an email previously letting me know ahead of time about a fill up. Well no need to send me an email about a fill up if you're not going to show up. Just another ineffectual communication from this company that should be put out of business

Got an email stating we were receiving a delivery and we needed to be home for said delivery. Stayed home all day waiting. 6:30 pm call customer service (who is in another country and about as helpful as a dirty wet mop) because no one has arrived to deliver yet. Can barely understand customer service representative. Finally get transferred to a manager and she looks at the account and states our delivery won't be there today and will be in a range of 7 days. So why did we get an email stating delivery today and who sits and waits at home for a week on these people? Horrible customer service. What a joke of a company!!!! If you don't have to use this company I highly suggest you find another option.

I wish I could leave 0 stars... this company is the worst ever. 0 customer service 0 priority when delivering, 0 accountability, 0 care or concern for customers and their families. Exorbitant pricing and refused pick up when attempting to switch carriers.

I've been trying now to get my tank serviced with gas already paid for now going on 2 months. The first attempt of delivery the person showed around 5 PM for a couple of seconds and drove off. I call Customer service to find out that my tank was not filled and found out it was red tagged by the delivery person for something the agent had no idea of what it was and claimed safety. This tank is/was installed by AmeriGas over 3 years ago. Now there's an issue. I pay rent on this tank and Amerigas does not maintain it properly. What is up with this? The customer service agent (out of country) set up a delivery date in 3 days. When this didn't happen I called again, to find out that they did not set up appointments and still could not tell me what the issue was. All I received was apologies and misinformation.

If anyone in earshot of me uses AmeriGas for your propane, do yourself a favor and move to a local company as soon as you can. I'm never the one to bash a company no matter how peed I am. I'm that person that can get terrible service at a restaurant and still leave a large tip. But let me tell ya, I've never had as bad of an experience with any company as I've had with Amerigas. They're completely incompetent bordering on thievery. Look them up and you'll see that they're involved in lawsuits for price fixing among other things.

I have been a customer of Amerigas for over 12 years. I have a tank for my fireplace and the annual rental fee has continued to go up. On top of that, they charge much higher than the going rate for other companies for the propane refill. A few days ago I decided I would buy a tank instead of replacing it and got a good price from a local competitor. And then I thought I would check with Amerigas about purchasing the tank I already rent. Well, after 4 different calls and an online chat totaling over 3 hours, I still have no resolution. I was given 3 vastly different prices for the same tank, the last being nearly double the first price and was also told they currently are not selling tanks. The reps are difficult to understand and it takes forever to get through to someone. It is incomprehensible to me that a company has such poor customer service. I would strongly recommend staying away from them at all costs.

Most corrupt and unethical company I've ever dealt with. Customer service is horrendous (have waited on hold for 6+ hours between 2 calls) and each person just transfers you to the next. I'm on autofill and was charged DOUBLE the market rate ($3.92/gal vs $1.89 - $2.04 for all other companies that service me) for my last fill and after talking to several people, was basically just told to cancel my service if I didn't like it. I thought I was being punk'd and there would be a "Just kidding!" after being told that. Said I.

We are on auto delivery with this company in Maryland. They notified us that we were going to have a propane delivery on 2/10. Nobody showed. We have been following up with them daily only to be told that our propane delivery was rescheduled for the next day. Fast forward to 2/18 and I call them at 8 a.m. to tell them that my tank is down to 2% and that we will be out of propane by the end of day which means no heat and a low that night of 16 degrees. I was told FIVE times by FIVE different people, including a supervisor, that they would here that day to deliver. Nobody showed.

I went online and signed up for a QUOTE, they never showed up. After I went with another company, they called and said, we are here at your residence. I told them I had already chosen a company. I received a $214 bill, called numerous times and told them i didn't owe them a dime. I was turned over to collections AFTER I was told "we will credit this off". These people are crooks!!!!

I will start by saying I will be canceling my contract with Amerigas as soon as they fill my tank. I have been without propane for 4 days... no heat, hot water, fireplace. I am on their autofill program so I don't check my tank level regularly...came home Friday to empty tank. I checked the website and sure enough they estimate I've got 0% left in my tank ... so at least their estimate was correct! They had a "system issue" which caused them to miss refilling my tank. I have spoken to their customer support team 5x over the four days and have been escalated to a "supervisor" 3 times ... each time I was assured my delivery was set to urgent and would be delivered w/in 24 hours.

When I built my house 18 years ago, I was told natural gas was not an option. I went to a local gas co., and long story short ended up with Amerigas. After years of escalating propane prices and increased tank rental fees, I finally switched to natural gas. Trying to call Amerigas and speak with an agent is quite impossible (hold times exceed an hour... I never got through) so I finally tried a chat. That also took over 20 minutes. Now I am on the hook for the remainder of my tank rental fee ($180) + pick up fee (> $200) + a dispatch fee? ($155). In short, ending service with a company that has made over $30,000 from my account alone is gonna cost me over $500. This is near 1/4 of my disability. Customer service is non existent. I'll probably have to have part of my fence removed and restored as well. I wish I had known that natural gas was here all along.

I have been waiting for three weeks for them to come service my propane system. I am not getting any pressure from the tank so my heaters and stove do not work. I have made multiple phone calls to their customer service department, which is not in the US, and can not get any results. They scheduled an appointment through email and then did not show up but sent an email saying the service call was done. I just got off the phone again and am told it will be another 11 days before the would be able to come to the house. They have the worse customer service/repair that I have ever seen. I will be looking to change after 19 years of service with them.

This is by far the worst company I have ever dealt with. Built my home in 1995 and contracted with heritage propane that was bought out by AmeriGas. Over that number of years contract amendments were sent to me. No one ever reads that stuff. For the last three years, my gauge has been broken on my tank (underground tank). They keep sending me a bill for tank rental that I’m not going to pay for a faulty tank that I can’t see how much gas is in there. They won’t fix the gauge when there is gas in the tank so for the third time in three years, I have run out of gas empty called them a week ago elevated from standard representative to supervisor he promised he would take care of me that was seven days ago. Can’t cook and can’t dry any clothes. Terrible customer service they could care less about you run from them.

This has been the absolute worst experience. I called the morning of 2/4 - to be told I would get a delivery between 2/11 and 2/14. Then I was text and called saying it would be 2/11 and 2/12. Then they decided to come on 2/13 the only day it snowed this week. Now on 2/14 no delivery and they are saying 7-10 days. I have spent over 2 hrs this week calling for clarity on this matter. I need a Supervisor to call me. Please advise.

Fraudulent billing practices and terrible customer service. Charged $179 to have some moron read my meter when I asked them to check for any leaks. The reason my meter needed to be read was that my bill TRIPLED in ONE MONTH from $110 to $316. Grifters.

I'd take the star away, but it won't let me post this without it. I was an AmeriGas Propane customer for 11 years. Their prices seemed reasonable and the service was always acceptable. When they started monitoring tank levels I was thrilled and signed up for Keep Full immediately. Yesterday my heater started acting up. I ask Alexa to set the temp to 74 on My Ecobee and she came back and ask did I want to reverse the last command. Sounded a little strange but I replied no.

Amerigas does not care about their customers. We pay timely every month and are on auto delivery. They never deliver when they say and repeatedly tell you it's coming and it doesn't. I have received responses from them telling you what you want to hear and not delivering. They let us run out last month. It was freezing out and we cook with propane too. They give you an earliest and latest date and never stand by it. We were now supposed to receive our delivery on Feb 11th at the latest and no delivery.

DO NOT DO BUSINESS WITH THESE PEOPLE!!! No local office that can assist, customer service call center is overseas- I ordered and paid for Gas on 1/29/25- it’s winter and extremely cold this year, gas delivered 2/10-but we had ran out of gas, so they filled the tank and locked it (like that should have for safety) they left a note to call customer service and they would come out do the check and unlock it. I have called customer service 8x over 3 days, spent hours on the phone all while trying to work, they first told me my account was closed 3 years ago and they would have to reactivate it, it’s not closed, if they can’t figure it out, they just hang up on you after you have been on hold, finally this morning they transferred me to someone local.

After not getting a fill on a leased Amerigas tank for months we changed suppliers and they picked up the tank. Then charged me $440.00. What good is the tank if you can't get propane. Terrible company. We have got with the AG in florida.

I have been with this company for six years and in good standing. Gas delivery was always on time and the drivers were super nice. Recently however I was having problems with my heater and requested a line check to make sure it was all good. The serviceman was awesome and left me a bill (which I signed) for $199.50. When I went in line to pay it the bill was over $400, so I contacted via chat and was told to email customer service to dispute the charge. I have now emailed three times, always got an automated response that someone would contact me, but that has never happened. They then charged a late fee on my bill, so I sent them a check for the $199.50 plus $36 for late fee along with a letter explaining how I've tried to reach them to no avail. I included a copy of the bill I signed at time of service.

I was setup on autopay with debit card and bank account. They still can't process properly. Then they shut down service and charge late fees. My bank states no issues. I have been without gas for 5 days even after I prepaid $1850. They stated they will come in 10 days. They own the tank so we are restricted to their service alone and they simply don't care about their clients. I am looking into digging up their tank and purchasing my own tank.

This company is clearly having some big financial issues. They charge outrageous fees to try and keep you locked in with them. I requested an emergency tank fill last week, they wanted $300 for it. No one has ever come to fill it. Every time I call you get someone in India that has no idea what is going on. When I finally just said I wanted to cancel everything. I was then transferred to someone in the US who rattles off a list of fees I have to pay to cancel. We are canceling. Bye bye.

I am an Amerigas customer and this is the worst company I have ever dealt with. They did not fill my tank as requested, I thought I had a leak, they would not respond to my calls and questions. I had to report as an emergency and now they are trying to charge me $549.00 for an emergency visit. Use this company at your own peril

The worst company out there. I paid to have propane delivered. A week went by and I called to find out my payment was never applied…. WHAT??? So I just gave away money?? They then said they don’t know what happened. I talked to multiple people and they didn’t know anything. Then nobody wants to let you talk to a supervisor. Run from this place. Life is too short to deal with people like this. There are plenty of other gas companies.

I'm signed up for automatic refill with Amerigas. I've been without heat and unable to use my stove for two weeks. The customer service line in India is completely useless. Their employees are very difficult to understand and they seem powerless to do anything for you. After five frustrating calls, I've been told that I'll need to wait another week for a delivery. Amerigas is the worst company I've ever dealt with.

From day 1 three years ago there have been nothing but issues. First experience, delivery was delayed for a month and I ran out of propane for 2 weeks in the dead of winter. Now, I have moved and paid my entire account balance off. I get a charge for $77 to go towards a future delivery. The charge cannot be waived even though I do not live where the propane tanks are.

Have been a customer for over 18 years, noticed last year the price per gallon was over $4.00 per gallon. This past December they charged $4.45 per gallon. After countless call and emails, I was able to prepay for propane at $2.99 a gallon. Now they rescheduled my delivery 5 times and my tank is at 14%. Customer service is nonexistent. I filed a complaint with the BBB. I am in the process of purchasing my own 1000 gallon tank and was quoted a price of $2.30 per gallon. Can’t wait to get rid of this company b.

This is the worst company I have ever dealt with in any industry. They will price gauge at every opportunity. They are also very rude on the phone. Please think twice before you work with this company. They are $1.50+ PER GALLON more than all of their competitors.

Amerigas is indeed the worst gas company in Greeneville TN. Last year we ran out of gas in January 2024 even though they were contacted way in advance. We finally got some gas. This month, Feb,2025 we now have a different gas company. I called Amerigas to come and pick up their tank. They said it would be a couple of days, no talk about any fee to pick it up. Today I received a bill from Amerigas for over $537 to pick up their tank. I called my current gas company and they said they chart a flat rate of $50. I will not pay this bill, it's unreasonable and not reflective of the prices that other gas companies would charge. I hope they take me to court. I wish I could give them a 0 rating.

The customer service representative suggested a safety assurance check and then they charged me $350! I did not suggest it. They did and never informed me of a charge. The absolute worst customer service experience I have ever encountered. I’ll be filing a complaint with the BBB.

Do not use this service, they fill your tanks without prior approval. Have told them repeatedly not to. Also their customer service is a call center in India which you can't hardly understand and are unable, unwilling to assist you properly or just don't comprehend. I've been a customer with them for the past 3 years and this last year they have filled my tanks 5 times without my authorization and charged late fees. Please don't use this company they practice poor customer service and you will be left owning for a service that you didn't need at the time.

Terrible customer service - assuming you can get someone to answer the phone. I bought my home 7 months ago and trying to schedule a tank pickup, due to going with a different provider. They claim the previous owner scheduled a pickup but will not tell me the date - because there isn't one. Again, I bought the home 7 months ago and the tanks are still here. I asked to speak to a supervisor and after being placed on hold for 20 minutes I hung up.

You should call this IndiaGas and not AmeriGas. Terrible customer service, you can't understand them as they speak broken English, and you can't do simple things like change your delivery or billing address online. I have tried changing both addresses several times and they still screw up. They totally suck and I don't think they even care as by their lack of responses to other complaints.

Several weeks ago I scheduled a service call to connect and inspect a gas stove that was installed. I was given the date of Feb 4. That morning I received an email that my tech would arrive between 8 and 12. At 1:45 I called the overseas customer service and was told the tech should arrive in 2 to 3 hours. At 5:45 I received another email that service was completed. Called again and was told that the service tech said I was not home and I did not answer his 2 calls. My wife and I sat home all day with our phones. Nobody came and nobody called. Been a customer since 2005. You cannot talk to a local person so effective today I'm using a local community service. At least I can talk to a local person. Find local service people

Had recent gas delivery from Amerigas 01/25/2025 and finally got someone at customer service online chat to tell me they charged 4.51 a gallon--which is absolutely outrageous. Have talked to several people in my area and the range has been anywhere from 2.50-3.00. Customer service was very helpful but this company is an absolute rip off. If you have to carry 5 gallon cans/buckets or whatever for fuel do it before considering Amerigas. It's not upfront about all their little miscellaneous charges and this is the fourth time I have contacted them regarding my latest delivery. Please do not use this company and save yourself a lot of time and money.

Would not use AmeriGas if they were the last propane provider in the area. Found a company for 50 cents per gallon cheaper so I switched. Was told that there is a $299.99 tank removal fee, $119.99 dispatch fee and a $199.99 early termination fee. $620 to stop service that I was already paying high price for. Disgusting customer service, hidden fees, hours upon hours of trying to contact them. Wish I could give them zero stars.

If I could give it 0 stars I would, every time you have to address an issue with them they have some excuse! And it’s always a problem for deliveries! Customer service forget it, it’s the worse! Looking to switch companies soon!

Avoid Amerigas and get a Local company - Amerigas Is The Worst when it comes to customer service - you can only call them to get gas when your tank is at a certain percentage because you have to purchase at least 100 gallons and by the time they get out to your home, you may need 200 gallons. If you call their 800# - all you get is someone overseas that Can Tell You Nothing - they just say: "Oh, they're supposed to be there already" and cannot contact dispatch to find out what's going on or anything - it's purely a Waste of Time and Energy. And because your tank may be getting lower and lower, you keep the heat in the house down and then guess what - end up sick because it's too cold in the house and you never know when they're going to get there - Can't wait to change companies.

Subject: Urgent Issues with AmeriGas Account and Credit Checks. AmeriGas, I am writing to express my dissatisfaction with the service I have received from AmeriGas over the past few days. I have been a loyal customer for over 18 years and have never encountered issues regarding my gas supply until now. On January 16, I contacted AmeriGas for a routine inquiry, during which my credit was checked, and I was assured that everything was in order. However, I later received a call indicating that I needed to undergo another credit check. Initially, I spoke with Samuel, and today, I spoke with Joyce, who acknowledged that the previous email sent to me was an error on AmeriGas's part. Despite this, she insisted that I complete another credit check.

Amerigas is the worse. I don't recommend them at all. They are trained to tell lies & don't provide good service. The prices are ridiculous btw. They suck, customer service is wack. I hate it even signed up with them. I would like a full refund from this awful company.

AmeriGas is not a local company, they do not have local branches and you are relegated to doing business with them via their call centers in Africa, Charlotte, NC or Cleveland, OH. When I called the local number, 502 267-5452, to set up service they sure acted local. Now that they have rescheduled my delivery 5 times in the dead of winter and I’m down below 10%, no one is local and no one can tell me what is going on. They just reschedule the delivery which is subsequently cancelled. Do yourself a favor and find a local company with a local office you can speak to who gives a crap. These guys' tank will be on my curb shortly for them to pick up and be out of my life. Terrible customer service.

I want to thank Dennis for an AMAZING job with installation of my new tank. He was to come out on January 24, but had an emergency and was unable to bring my tank. The installation was done on January 27th in a timely and professional manner. I hope that Dennis gets to read this and know how much his customer service is appreciated!! Thank you Dennis for going above and beyond!!

Worst company to EVER use. We had hurricane on Sept. 27 and called to ask them to check our tank as it had been turned over. They turned it upright but never checked connections because there was 4 kinked places. We have photos. Then we told them to NOT fill it on Nov. 11 but they went out and filled it on Nov. 14. We had already at that point asked them to remove it. They called and stated it would be removed but they did not. we called back again and finally got through to them to come get it. This is after 9 phone calls. They finally came and got tank on Monday 1/27/25. Now they want to charge us for delivery of gas we did not order and late charges. Almost $500.00. Today I have been on the phone again with them and it has been an hour and 6 minutes so far and have not gotten anywhere with them so I have been waiting on supervisor. DO NOT USE AMERIGAS.

My experience is like the many I read today - All calls go to a call center with reps who are only allowed to read from a script. If you ask for a supervisor, or to speak with someone about cancelling service, you are transferred and left on hold. I tried 3 times and gave up after holding 30 minutes each time. We have been customers for 10 years and always had the automated refill, so we were surprised when our gas ran out 2 days ago. When we called to find out why, we were told our account was an "on call" account, however, we were never notified of any changes to our service. The rep we spoke with first was extremely nice, but was not able to provide any real information about why we were now an on-call account, when that change was made, and most importantly, when our tank would be refilled. I don't know how any company can stay in business with this lack of customer service.

I prepaid for a refill on my residential tank in November last year. It took Amerigas almost 3 weeks to deliver (not due to weather, or anything reasonable). They then billed me for the gas under a second account created for me (and at .32 per gallon higher rate) for a total of $100 more than I had already prepaid. It's taken me 4 calls to them to get them to finally agree to apply the prepaid account to the postpaid account which is now past due because of their incompetence.

I just had a delivery and was astounded at the price per gallon. I was charged $4.859 per gallon. I looked up the average price in VA today and saw that it was $3.61 per gallon. This seems to indicate that AmeriGas is way overpriced.

Zero stars would be more appropriate. We are in Charleston, SC trying to resolve a leak and subsequent empty tank for 6 days, and have a 'promise' for tomorrow. The customer service call center is located in Africa, with 1 out of 8 calls answered by someone in California. This is worse customer service than the DMV or Comcast. Company is a subsidiary of a large multi-national company, clearly bigger is not better.

Worst customer service ever! Horrible! Don't call them. They don't listen. They just collect personal information from you. Letting call centers do the job. A robot could do better. I'd prefer a robot. The truck drivers are never at fault. The whole system is broken.

Amerigas is terrible with communicating issues with deliveries. I’ve made 4 calls to them regarding the same delivery and still no follow-up response or resolution. My last phone call attempt to speak to a supervisor was 1 hour and 20 minutes on hold only for the call to be disconnected.

I am a long time customer. Amerigas failed to maintain their equipment and put off fixing for two weeks while I was out of propane. They are also very expensive. Now I have switched companies and they want to charge me $419 to retrieve their tank from my property. Unbelievable

If you're looking for a propane company, pass up on Amerigas. If you don't mind paying $5.50/gal when everyone is charging $3.75/gal, then pick Amerigas. If you don't mind paying a surcharge to get a delivery quicker than 2 weeks, pick Amerigas. If you don't mind waiting 3 weeks for a delivery, with no recourse, pick Amerigas. If you don't mind surfing through a telephone system that makes it virtually impossible to speak to a local agent, pick Amerigas. If you are having difficulty understanding foreign accents on the phone, pick Amerigas.

My business is located next door to a property serviced by AmeriGas. Over the past several months, every time their drivers come to make deliveries, they have caused damage to my property. They’ve destroyed planters, damaged plants, broken fences, and even torn electrical conduit off the exterior of my buildings—all with no apparent regard for how they perform their job. I’ve made multiple attempts to contact the company to resolve this issue and prevent further incidents, but they are nearly impossible to reach. If I treated my customers this way, I would quickly lose business. This lack of professionalism is unacceptable.

Customer service is the worst, impossible to contact the department to cancel service. Waited on hold three times up to 53 minutes. If you would like to contact the department to get a refill, no problem, maybe three minutes. I smelled gas and requested to have a service tech come out and check on it. He did a pressure test, said I had a leak and shut my gas off, telling me I had to get a certified plumber to find the leak. Once repaired, I asked that they come back out and turn the gas on. Three days after the call a tech came out, replaced the regulator and turned the gas on. $450.00 for the regulator (which is theirs) and $119.00 for the service call. Because of this outrageous bill I switched companies, but can't contact AmeriGas to pick their tank up and cancel my service. Their reviews are 1.5 stars. Any company with a rating that bad should be looked at!

I wish we could give negative stars... I ordered a fill on my tank (25%) on 1/16/25, and was given a delivery window of 1/23-1/27/25. Wednesday I received text AND email saying our delivery would arrive on 1/23/25 by end of day. On Thursday 1/23 I was down to 5% with NO DELIVERY. I went online to my account to update the tank percentage and see if I could put notes or anything on my status. It notified me I could get an emergency fill for $300 plus inspection and other costs between 1/23 and 1/24. I logged off and when I called that night around 6PM I was sent to overseas customer service where they simply read from a computer screen and WOULDN'T give me a direct response as to where/when my delivery was.

They will not answer phone, they lied to a 100% disabled veteran about tanks being empty, they are stealing from customers, charging for gas and pretending to deliver as they sell the gas for cash.... I'm home with 4 kids, no heat, no gas, no calls, Amerigas does not care about customers.

Ever since AmeriGas outsourced all customer service, it has been a nightmare. 15 minutes on hold & I give up. I cancelled my service & they continue to send me bills. I requested my tank be picked up last month & still it is not picked up. It is the most frustrating company to deal with & they were once the best. I would not recommend this company to my enemy.

We have been living at this new house since October and we have propane that heats everything in our house, we were told to call when both of our propane tanks hit 25-30% left, we called and we were told our timeframe for the delivery would be January 24th-27th, we got a message on Friday January 24th stating that our propane would be delivered Saturday January 25th, we called customer service around 4:00pm Saturday because we had yet to get the propane and customer service told us our propane wasn’t even in route to get delivered that day and that they have till 8pm to deliver the propane and if it wasn’t delivered we would get it Sunday, never got it Sunday, today is now Monday the 27th and we called this morning because we wanted to know what was going on with our delivery and why it still was not here and customer service told us we would be getting it tomorrow January 28th out of the timeframe.

BEWARE OF AMERIGAS! They will try to get you with fees!!! There is a "Will Call Fee" $20 and a fee for setting up an account And if you cancel your account there is a $156 early termination fee with no contract! Read their terms. They are swindlers. Their call center (customer service) is located in Kenya! Their local office does not take calls. Beware of this company. They are crooks.

If I could leave zero stars I would. This company has terrible customer service. Multiple times I have waited on hold and was redirected to other departments to be hung up on while on hold. Upon my first delivery they canceled on the day it was due, then I had to take off another day or work to be there for the initial start of service for them to do an “inspection”. The delivery driver called me complaining that I was out of her way and she wanted to come another day, when I said no she came and was in a hurry, I’m not sure an inspection was ever really done and have concerns there’s an issue with my gas line as my tank ran empty in less than a month, they are now requiring that I have another inspection done for $140 three months after initial start of service but no one will answer questions about the inspection. I have written a complaint to the company and never heard back.

Since AmeriGas took over Pardee Gas, the service has drastically declined. Customer service is terrible, with significant communication issues due to a language barrier, and there is no way to escalate concerns to a supervisor. On top of that, the cost of gas is excessively inflated. My breaking point came when I placed a gas order during the third week of December 2024 and waited until January 17, 2025, with no delivery. We had to use a number of space heaters to keep us warm. I had to seek emergency services from another company, as AmeriGas kept telling me they are en route and never showed up! I would never recommend AmeriGas to anyone. In my experience, they are hands down the worst company I’ve dealt with.

DO NOT GO WITH THIS COMPANY!! Terrible customer service - you will never reach anyone in the United States. Charging $36 for late fees is utterly ridiculous - more than bank overdraft charges. Do yourself a favor and stay away!!!

Worst customer service ever. I have automatic delivery setup and this is the second time in a row that I've completely run out of gas. The first time, they scheduled a delivery and never showed 3x, it took more than 3 weeks to get a delivery (was supposed to be within 48 hours), and the only reason I was finally able to get resolution is because I messaged the CFO, VP customer service, and several other senior executives on LinkedIn - the only one who ever got back to me was the CFO. Fast-forward the months, and I'm in the exact same position again - automatic delivery failed, completely out of propane in the dead of winter in the suburbs of Boston, I can't cook for my family, not use my fireplaces. I had to call for an urgent delivery, the chat agent I connected with (no love customer service agent EVER answers the phone) assured me I would receive my driver's Friday or Saturday at the latest. It is now Sunday afternoon - still no propane. This is absolutely MADDENING.

I ordered 150 gal of propane on 01/13/2025. They delivered 19 gal. I contacted customer care and ordered 100 gal. My tank is at 5% now.! I could get a recommended emergency for an additional $300 fee. Amerigas will be fired before the next heating season.

I am an Amerigas auto fill customer. As of this writing I am sitting with no propane. They have let me run out. I guess their algorithm is broken. You’re not supposed to have to worry about running out of gas, they know when you need it and automatically refill your tank. One less thing to worry about right? Well I’m freezing my butt off! The most they can do for me is try to get me a fill within 24 hours. Can’t do it today? I am soooo angry! I held on the line for 1:23 and got disconnected. Called back same experience! DO NOT USE THIS COMPANY! They are the worst! You will never talk to an American citizen. They don’t pay these people enough to care!

This company is highly unprofessional. If you need customer assistance, you will receive a bare minimum response after holding on the phone for sometimes more than an hour. You will be lied to with regard to pricing and help will come from someone other than an individual located in the United States. When I called for a tank fill I was given one price. When Amerigas finally got around to filling my tank, it was higher price than quoted. Additionally, my tank was not filled to the standard 80% required but rather to 70%. According to Amerigas, this was due to the fact that their delivery truck ran out of propane. What this means to the consumer is additional fees in the way of a delivery, rifled with surcharges, fuel fees, delivery fees etc., more often AND the risk of paying a higher amount for the propane. One might suspect this is done purposefully for the above mentioned reasons.

This company is terrible, I am set up for auto deliveries and they never make them automatically. I'm usually dangerously low on gas. Even after you make an urgent request, they still take days to make the delivery. Their automated phone system is glitchy and you don't get a response. You can never get through to an actual human. Don't use them!

I was charged over twice what the other vendor in my area charges. America’s customer service is very poor and I never got any response. Just a lot of transfers and hrs on hold. Don’t have anything good to say about this experience. I have been a customer for nearly 20 years. I’ve cancelled my account and now have switched to another vendor. I paid my bill before changing it to protect my credit. The company should be ashamed of their customer service. Very disrespectful and rude.

The absolute WORST company I have ever came across in my life. We have been without heat in our home for 2 weeks, the "scheduled" date of propane arrival was a lie, we called to ask about it and they said "There's nothing we can do." So basically we just have to wait for them whenever they feel like it. Customer service is useless, on hold for 1 hour, once they picked up the call immediately ended. Should not be a business, does NOT deserve a star at all. I have no idea how they are allowed to do what they do.

This company is horrible. They have a credit balance they will not refund on my account and refuse to give you to a supervisor to escalate the situation. Do not enter into a business relationship with them, buyer beware!!

This company is not located in the USA, you will never speak to anyone who speaks fluent English. They mislead you and lock you in by adding absurd tank fees, only to force you into paying double the going rate for propane. I was told I would have to pay more than $2 more per gallon than any other company so I switched. Well, switching comes with a $280 tank rental fee, if you have them come get your tank they charge you for cancelling your "contract" and try to force you to pay $299 for an early termination fee, $149 for a dispatch fee, and $119 for a pick up fee. Now I could understand charging to pick up the tank, but to force you to pay $569 just to cancel is insane. Since I use 1100 gallons of propane per year the fees to remove the tank are far less than what I would have to pay if I kept using them which would be $2200 on top of what I am already paying. Worst company ever, maybe the election can change something with these people.

HIGHWAY ROBBERY. This company is hands down, the worst company in America. Their customer service reps are awful. Their fees are outrageous and they are double the price of most gas companies. BUYER BEWARE.

Buyer Beware! I purchased a home with AmeriGas tank already hooked up. I changed gas companies when I installed a home generator because I could not ever get a call back from Amerigas for larger tanks. When I was finally able to get through to cancel my service with Amerigas they came out and picked up a small 60ga. tank. A week later I received a bill for $320.99 for tank pickup charge and another charge for dispatch fee for $119.99. The State of Florida should not allow these unreasonable charges to be applied to customers. BE AWARE.

You grossly overcharged my propane delivery and claimed that my contract had expired, in the middle of winter. When I tried to call customer service I am forwarded to someone in India, who does not even understand my issue. I am now using a local company with a local customer service line, for less money. I will never use Amerigas again and will urge others to drop you as well. Shame On you!

This is the worst company ever. They don’t have a local Call Center or Office. They route you to an overseas call center in which they don’t understand you and you can’t understand them. They their prices are double the local rates for propane by the gallon and when you go to cancel their services they charge you $400 to take the tanks away. They should not be charging more than the delivery charge for tanks. They hide their charges in a ridiculously long terms of an agreement document online. Don’t ever get in business with this company.

AmeriGas is easily the worst companies I have to deal with in life. They price gouge consistently. Each year it’s a fight to get any help from them. They closed the local office and so are forced to deal with so called CSR’s and some aren’t even in the USA! Wish everyone who had to deal with them could dig their tanks up for free and tell them to come get them. No one at this company could care less too. They are the absolute worst. Wish I could give them negative stars rating.

This company is incompetent and have the worst customer service. We’ve been out of gas for 5 days without heat or stove when it is 6 degrees outside early in the morning. We’ve bought multiple electric heaters and the house temperature is barely 52 degrees. We called so many times, pleaded with them to deliver and every time they said that the delivery is on route but no one showed up. We canceled our contract today and registered with another company that guarantees delivery. If you need propane gas delivery do not make the mistake we did by choosing Amerigas. They are beyond bad and 1 star is too high of a review for them. They deserve 0 stars. Avoid this company at any cost!!!

HORRIBLE EXPERIENCE! Required to call before they come out, AND DIDN'T. Showed up 2 days prior to anyone being home and then charged us a $10 "convenience charge" when we are on their automatic refill list. This is a disgusting company with NO customer service, and NO regards for other peoples' property. NO COMMON SENSE and do not follow directions. We fired them immediately and will NOT pay the $9.99 "convenience fee". People need to avoid this company like the plague, they are THE WORST!

I ordered propane from this company on 1/9/2025, the money was taken from my account immediately and I was given a delivery date between 1/16-20/2025 due to the weather and high demand. 1/20/2025 rolls around still no attempted deliveries. I spoke with 4 different customer service advocates and 1 lady assured me she would expedite with a delivery of 24 hours. Today 1/22/25 and guess what still NO DELIVERY. The representatives are all foreigners one representative even stated he was in Africa, & that we should visit each other because I need heat and he loves the cold.

I am getting billed incorrectly. If one puts in my address it is to be charged in the mid 2.50 range. We are being billed $4.00 plus. I tried reaching out via the question box and was told it would be several days, I again tried to reach out and now it is over 2 weeks and have not received a response. I then received a bill and from AI was referred to a customer rep. They never came on the line. Finally got through to customer care and after 47 minutes they were going to transfer me to billing. Of course I was disconnected. To make matters worse the customer care person could not figure out what our address was? Geez, All I want is to be billed what I should be. We never had any issue with Mar Gas. Perhaps several thousands extra in propane makes no difference to some but, it sure does to us.

By far the worst company. Canceled my account and all future deliveries in October 2024, then got a delivery in November while I wasn’t home. Got an invoice so I called the company and customer service said they would cancel the account and invoice. In December I get a bill and I contact the customer service again and they said that the bill will need to be paid. So yes they will lie to you to say everything is worked out but in reality you still have to pay even though they trespassed and gave me gas that wasn't ordered.

We've been very satisfied with Amerigas. The response time using their call center is much improved, including during high demand. Convenient to order online which provides option for text updates for pending deliveries. Price is the lowest compared to all local competitors.

AmeriGas is literally the WORSE COMPANY EVER. You will never be able to talk to anyone domestically. They have an 800 number to goes to India which is their customer experience center, but those folks barely understand English. All their domestic numbers get forwarded to that 800 number, so you will never talk to anyone domestically or get any help. My propane tank was empty and I was without heat. I called the 800 number 8 times the next day and still no action. I placed a ticket for expedited service, but no one came. I just can’t express what a Terrible company they are. I am going to move to a different company ASAP. I really hope they go out of business…they need to.

Haven’t had propane for 3 weeks because my gauge is wrong. Then the day It was supposed to come I watched the driver drive by and deliver to the wrong address!! 3 weeks and 3 complaints later, still no heat! They won’t call me and there seems to be zero urgency. Coldest week of the year so far and they are allowing this to happen. Most inhumane company on the planet.

The worst experience I have ever has with a propane order. Placed an urgent request for propane and they said it would cost me $300 extra, because I was almost out, they said someone needed to be home to check the system on Jan 20, 2025.. I waited all day and they never showed up. I called them 4x and they informed me the earliest is Jan21, and they would not come unless I paid them $300 up front. Truly sad and legalized extortion. Crazy, no one cares that it is 15 degrees out and I'm out of gas. THEY DO NOT CARE if YOU RUN OUT. It is part of their deceptive business practice, they get an extra 300 bucks if you run out for urgent call.. If you want gas, you must LIE and tell them you are at 30 or 20 percent even though you are at 40 percent. This is criminal and you will not be able to speak to a supervisor, was on the phone for 3 hours with AmeriGas and ended hanging up., 2 days of missed work and $300 stolen from me. This is the worst!

The company I work for is new to the NC area. We set up an account for both heating and forklift tanks. They were scheduled to deliver last week between Thursday and Friday. My plant closes at 4PM, informed them I'd wait and to have the driver call so I would be ready. I stayed until 7PM and no call no show. Reached out Saturday to the customer service line in (Kenya Africa they were as nice as they could be but had no way of being able to answer critical questions or respond to service request when the people in the US or local fail at their jobs.), they told me they had us on the schedule for the day and as before no call, no show. It's now Monday and the temperatures are in the mid to low teens with highs in the 20's and I have no heat for my team. Called today and they said delivery is now tentatively set for tomorrow (NOT GUARANTEED). The salesperson nor the customer service coordinator will respond to e-mails or return calls. I'd give them negative stars but it's not an option.

I believe in truth. they are good and dedicated staff. They will go above and beyond to make your life easy and help you in all brutal and nice weather, I have been using them over last 3 and half years. They exceeded my expectation even I live almost 4 hours away. I am a doctor too.

I just had my tank filled and was charged $3.62 per gallon when the average price in Arkansas January 2025 is $2.53 per gallon according to the U.S. Energy Information Administration. More than a dollar per gallon above average!!!!

If I could give a minus 10, I would. This is by far the worse company/customer service I have ever had. In November I needed a regulator valve replace so I COULD HAVE HEAT. They gave me a date of 3 weeks! After MULTIPLE "supervisors" I finally got one installed in about 3 days--no call that they were coming, no knock on the door before or after they finished, only a text. Now I am at 10% of fuel--it going to be 7 degrees tomorrow. I was told they would deliver on Dec 11th--no show. I was then told December 16th--again no show. We have a dual fuel heating unit so if we run out and THEN they fill it we still will not have heat until the heat and air company comes to fix it because there will be no gas in the line. I have NEVER dealt with a company like this.

This review does not reflect in any way on the front line service employees, you know the ones that are actually closest to the customer. I suspect the Customer Service Centre number 800-263-7442 is not located in America (AmeriGas). I have been an AmeriGas customer for 28 years and up until maybe the last three years I never had to really worry about propane service.

Amerigas Propane is the worst propane company out there. They take your money of $300 dollars extra for emergency delivery within 24 hours only it never gets delivered within 24 hours. then when you call them to see where your propane is nobodys seems to have any idea when it will be delivered. Then they tell you they will give you a $300 dollar credit when you say they need to refund the emergency delivery fee. Stay clear of this scamming, lying propane company. One star only because you can't put zero.

Stay away from this company at all costs. We have a shop located in the next town that runs on propane. We have the billing address as our home address and the shop's address as the delivery address. It even shows it on the contract the correct information with the note to also call so the right tank can be filled. They showed up at the billing address trying to fill a nonexistent propane tank. They can't even read their own contracts. Their customer service is non-existent also. You will be on hold for hours in hopes of reaching someone, and when you finally get lucky to talk to someone, they hang up on you. They won't respond to emails like they say they will. AmeriGas is a shady and negligent company. I WILL NOT recommend them to anyone. I've been warning people to stay away from them.

-10 stars! I work in HVAC and I sent a tech out to my uncle's house for a no heat call. After ruling out all he could in the furnace he needed the regulator checked on the propane tank. My uncle called and got a date 2 weeks out. Unacceptable, he is elderly, living alone, and using kerosene to heat with now. We are having sub freezing temps in Ohio. I called customer service and like everyone leaving a review, I was on the phone forever waiting. I swear they were laughing at my dilemma and passing me to different representatives to join in the fun of making me miserable while trying to help my uncle. They are not here in our country, and know nothing about the product they are pushing. Please if you use this company, GET RID OF THEM! They are unless and the more than a 1000 1 star reviews don't lie. Horrible, Horrible company!

I just purchased 400 gallons of propane from Amerigas. They are charging more than a dollar over the market rate. Waited over an hour yesterday to chat with a rep about this and got hung up on. Currently in Queue for over 33 minutes again today and waiting….A quick internet search of Williamson County indicates it should be 3.39 a gallon. Bought propane at Tractor Supply (AmeriGas) retail for 3.49!!!! No way to cancel service on website! Is there government oversight on price gouging???

Dear Amerigas Executives, I have been an Amerigas customer since June 2011 in the Fredericksburg area. I am not sure what changed or other things are going on within your company, but I can tell you that the service and customer service here is the poorest bag of pits that I have ever had to deal with. Today, I was on the phone for 55 minutes waiting to speak with a supervisor because my delivery date (16 January) was moved out later without notice. My tank is currently at 17% and last week my local office told me and my husband that our delivery be at our home on 16 January. He and I called to confirm today. Now they are saying 20 January. THIS IS RIDICULOUS! So much so that an Amerigas truck been into my neighborhood since I called for a fill but rode right past my house without stopping. THAT IS THE MOST UNACCEPTABLE FORM OF CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED.

I have called three time in a week about a gas leak at my home, nothing has been done by the company at all. I had to have a heating and cooling guy come to my house and check everything since Amerigas dropped the ball multiple times. My furnace guy tuned off the gas to my home. Still waiting on Amerigas to come out and check everything. I have not been able to use my furnace, water heater, stove or fireplace in one week. The customer service is a joke! Last night it was 6 degrees. I am praying all the space heaters I am using do not cause a fire in my home.

If I could rate this company zero stars I would. Forget about speaking with anyone local to address your needs... That is if you actually get to speak to a real person. Everything is outsourced which makes it hard to understand the rep because of their thick accents. I've been on hold for an hour today and yesterday waiting to speak to a supervisor. Finally had to hang up each time. If I wanted someone to call me back, the earliest time was FRIDAY! We've had issues with AmeriGas for quite a while and will be looking elsewhere... Even if it means paying a fortune to replace their underground tank. If you need to put a rush order in, they'll charge you an extra $300, on top of the estimated gallons that you're expected to pay up front.

If I could give zero stars for the Rockledge, FL Amerigas office I would. This is a company that continues to provide poor customer service. If there were another provider for us in Cocoa, FL, we would switch. Alas, we are stuck. We called to have a gas line flagged before grading a driveway. You know, being a responsible citizen and using the "call before you dig" requirement. After the representative finished flagging a line that was at the most 15', (easily tracked, took maybe 5 minutes) he informed us that we would receive an invoice for $30 for this service. Well done Amerigas!! Making consumers pay for safety! Never mind that we were doing the right thing, trying to avoid any potential danger. Wow. Shameful practice to charge for safety.

Was low on propane, call trade delivery. They tried to deliver twice, said they could not get up my driveway. There is less than an inch of snow in the driveway. I will run out of propane. And cannot get a partial delivery on a smaller vehicle. Also, you can't forget about talking to someone in the local office. Everything is overseas now, they do not understand what I am saying.

We received a bill from Amerigas for early termination of services when neither I or my wife ever contacted Amerigas to terminate services. In calling them to clear up the issue, the customer service was horrendous. Through multiple phone calls and spending hours on the phone, we still have not been able to resolve the issue. Because of this experience, we are now terminating services and will never do business with them again. Their customer service is farmed out to overseas companies and there is a tremendous language barrier making an already difficult situation even more frustrating.

AmeriGas is a scam and absolutely awful. I moved back to my hometown of Gaylord and bought a home that had Natural Gas and a AmeriGas tank that only fed the fireplace. At 3/Gal and like $160 yearly tank rental fee that was not worth the cost. I had to call 6 different times and wait on hold for 30 to 45 min. each time with no answer until the last. Finally, I was able to get ahold of someone who did eventually put in the cancel order. Then I got a bill that they wanted me to pay for the 30/gas in the tank that the previous owners had already paid for at the current rate of 3/gas. AmeriGas is scammy, bad business practice, awful customer service and will nickel and dime you if you don't notice.

Our tank got to 30 percent and we called for delivery and they said it would 2.5 weeks and then gave delivery window Monday to Thursday lol. So of course we ran out gas and are sitting in a cold home in 20 degree weather so we call back and said, "Look. We just want our propane. Charge us extra to get it the hell out here." So they charge us 300$ for a delivery window of 24 hours. If that isn’t taking advantage of people I don’t know what is and it’s been 24 hours and still no propane!! I’m sitting on the phone waiting to talk to someone that doesn’t even live in this country!! Ridiculous!!

Three managers responsible for Florida. Tom **; Luke **; Larry **. Maybe a few phone calls will help with deliveries, customer service and including all the lies we've heard. We've had all the same problems. Amerigas is absolutely the WORST run company EVER!

I was charge almost $1000 by AmeriGas to remove two of their 60 gallon propane tanks when I terminated service. These tank were above ground and free standing. When I first called about the bill I talked with people whose English was very difficult for me to understand. I advise you to stay away.

Avoid Amerigas! Somewhere along the way they pushed customer service off-shore (it's obvious) and it is horrendous, major disconnect, and will waste a lot of your time. I stopped doing the auto fill and auto pay due to inconsistent deliveries. So glad I took off the auto-pay. I do not recommend you do auto-fill and definitely do not do auto-fill or pre-pay. Received a text saying they were coming the next day. Nobody came. I work from home and no door-hang receipt. The next day I get a text saying propane delivery was made for this day. Didn't happen. I work from home and no truck came.

Worst treatment I've ever received by a company. They've left me without propane (no heat during winter) for weeks at a time, MULTIPLE TIMES. Then they applied a litany of incorrect charges, even charging two different amounts claiming to fill the tank 100% twice on the same day, which is impossible. ALL CUSTOMER SERVICE IS IN THE PHILIPPINES, and they LIE LIE LIE. Don't believe a WORD they say on the phone, they say any lie and give you a "case number" to make you feel like they did something - just so they can get you off the phone. I've been waiting for the billing mistakes to be fixed for 19 days already and I have over 15 hours invested sitting on hold with their horrible, HORRIBLE overseas call center.

They are absolutely the worst! I prepaid for the year. Automated recording said I was scheduled for a delivery between 12/26 and 12/31. Got a text last night saying they would be here next day. Woke up to no heat, empty tank. 5 calls to offshore customer service. All said they are over-scheduled. No idea when we will get filled. Now using portable heaters which as all know are extremely dangerous. Can’t cook or shower. Someone needs to step and look into this scam of a company.

Avoid this company. Fraudulent and irresponsible. Customer support will not address issues and will either hang up or put you on hold indefinitely to avoid any escalation to a supervisor or anyone that can actually address your issues.

I agree with the many negative reviews on this site. Over 3 years I've attempted to replace my wife's name on our account (she died in 2021). The times I reached a human speaking English (sort of), I received conflicting instructions about how to do so. No matter, because none of the instructions were correct. The company's website will not allow any changes either (such as changing the billing address to a P.O. Box instead of the house address). As a consequence, bills addressed to the house were returned to AmeriGas as undeliverable. Meanwhile AmeriGas added numerous outrageous late fees (despite the fact that the house has been unoccupied since my wife's death). So you've been warned: AmeriGas is a greedy and incompetent customer service nightmare. If you already have an account, you are well-advised to close it (if they'll let you) and find an honest and reputable supplier. AmeriGas is the worst I've ever had.

Absolutely the worst customer service and company. Do NOT use them. Customer service agents read from a script and give you the run around and have no visibility into how their own company operates or how gas is delivered. Waste of time to even call into them.

Amerigas is the worst company ever. I have tried many times to call and if you are lucky to speak to anyone, they are from another country and have no idea what they're doing. Even used their website to try and communicate through the chat, more of the same. Wouldn't connect to anyone. I have been trying to cancel our service and it is impossible to speak to anyone. I just stopped paying the bill and they continue to add late fees. They can kiss my ass. I will never pay. Come pick up your tank and piss off! NEVER work with Amerigas. You will regret it.

Very terrible service. They outsource all calls to different countries and can not speak with anyone **. They offer zero assistance with problems. Outrageous gas prices, unnecessary service fees and they charge you to fix their own tank that they put in of which you pay rent on. I would rate 0 if I could.

Extremely long hold times to speak to a representative. I would say my average hold time has been between 1/2 hr to 45 minutes. Long wait for service calls as well. Don’t expect them to be able to come quickly. They broke our tank and had to install a new tank and charged us a $169 fee to turn on the gas. I am always so angry and frustrated any time I have to deal with this company. Was going to wait to use up the gas in the tank before switching to another company but now it’s worth the extra cost to me to avoid future frustration.

Buyer beware; Service experience has been horrendous. Been a onetime paying customer for over 5 years and the tank has been in the underground at same house for over 20 years. I initiatiated with Amerigas to fix a damaged Barbecue hose with a separate valve. It has been 3 weeks and we still have no heat or cooking in our house. When service person came out, there was no communication with customer after visit. Just an email stating they could not deliver propane.

Dealing with AmeriGas has been one of the most frustrating experiences I’ve ever had with a service provider. Their incompetence and lack of accountability are astounding. Despite repeated promises, they failed to deliver propane on time, leaving my household without heat in the middle of winter. Each time I called to follow up, I was met with excuses, unhelpful representatives, and zero solutions. Even worse, they seem completely disorganized. Delivery schedules are inaccurate, customer service is impossible to reach, and billing is a nightmare. At one point, I was charged for a service they never even provided. Trying to resolve these issues took hours of my time, with no resolution in sight. It’s clear AmeriGas does not value their customers or care about providing reliable services. I would strongly advise anyone considering them to look elsewhere. Save yourself the headache and find a company that actually delivers on its promises.

We have been trying to cancel our account with Amerigas for 3 months now, however we cannot talk to anyone that will do this without putting us on hold for a minimum of 45 minutes and then eventually disconnecting the call. I have sent an email requesting a call back and to date have not heard from them. Even after calling and asking to cancel the account, they went ahead and charged the rental fee for 2025 on December 31, 2024 and claim that we pay for the previous year even though we had to pay the initial fee before they could deliver the tank. Our issues with them are that #1- you can't talk to anyone on the phone and actually have an issue resolved, #2- you can't physically go into a location and talk to anyone face to face, and #3- they charge residential clients a check leakage fee but do not charge business clients.

I just sat on the phone for over 30 min. I wanted them to remove my tank. I do not have a contract with them and originally used a small local company. Unfortunately, Amerigas bought them out and since then service has been awful. I have had the small tank for 17 years and now they want $400+ to remove it. It is above ground and easy to grab. The customer service agent said that price was approximate and the true price would be given once removed. She said it could be higher. This company is overpriced and customer service is horrible.

Last week we called for propane. First off we were on hold for 30 minutes. Then the man who did the order had everything needed to do the check and the delivery including payment. We made sure one of and that one of us was home for 5-7 days like the rep said and nothing happened. Today after being on hold for 45 min I was told the check for Arkansas was not scheduled-. Unacceptable- we have a cold snap in a week and not ready to heat our place! Just Awful!.

Do not use! They are price gouging to an extreme. $420 to remove my empty tank after I closed my account. Now $36 late fee each month. Closed my account because the annual rental fee got up to $173!

We are dissatisfied with the service provided by Amerigas. We had used them for 10+ years. We were no longer under contract with them and did not want to pay the tank rent for another year of $135ish and requested they pick up the tank instead of us paying that. Well, little did we know that they would still charge you for the removal of the tank $299 and a dispatch fee $99 for the removal. We were given credit for the gas we had left in the tank of $184ish but still leaves us paying $145ish. When questioning them this is standard practice for them. Spoke with a resolution supervisor to be told there is nothing that can be done that we have to pay this charge. This is ridiculous that the customer who is not in contract and no longer wants to be a customer is charged more than double for the company to collect their own equipment. HIGHLY RECOMMEND NOT USING THEM! Real Review 0 Stars.

Absolutely horrible, I was a customer for over 25 years, and they overcharged for their propane if you don't update your contract every year up to double the cost of other companies. I switched companies and they charged a 400 dollar removal of the tank. Never have them as a propane provider.

Similar to the other reviewers, I purchased a home and the propane tank was here on arrival. Along with a contract that they told me I was not eligible for; a tank that was leaking, extremely poor customer service, and despite repeated phone calls to customer service - passed from person to person -- I was not able to resolve service. I cancelled the account, called them to remove the tank. They didn't arrive for over a month and sent me a bill for over $600. I believe that this is a scam. That Amerigas buys service contracts from people who are selling their home, and is predatory with their contracts.

Never had propane before. Moved to our new house and has propane furnace. Chose Amerigas. Bad decision. Lied about convenience pay amount. Then tried to schedule a delivery. Was told I need to pay $658 to get block off account. Paid $670. Called the next day, only to be told I owe another $227. Waited on hold over an hour, only to be hung up on. Paid $228. Called back. They told me to call back Monday to confirm it's been lifted. Today is Saturday. Oh, and the fact you cannot understand most of what they say because the have call centers in Kenya and India is infuriating. I told them if it isn't rectified on Monday, the tank will be in the field behind my house. I do not recommend amerigas to anyone. We just started service in September. It's December now. And now we wait again.

We are new to the area and thought we would select a larger provider for our propane needs -and went with Amerigas. Wrong decision! The entire relationship has been awful from the install to current refill - issues with billing and support on site. We are now out of propane and it’s winter - paid the $300 to have our tank filled in 24 hrs to have no one show up. We called the Customer Service line 4 times and were told the driver was on his way to simply get off the call - the 5th time we received a helpful representative that informed us we were not on the delivery list at all. We would not be getting propane until tomorrow (if we are lucky!) since we were told it would be today.

I wish I could give them 0 stars. I have been highly disappointed with my service through Amerigas. We were supposed to be on a fill up cycle, which did not happen and when we called were told we had to pay an emergency fee, along with the normal delivery fee and cost to fill our home tank. We then attempted on MULTIPLE occasions to cancel and have them come pick up the tank off of our property and were never able to speak to anyone in the US. We sent multiple emails about our dissatisfaction with the services and requested the tank be picked up from our property to get NO responses. The tank still sits here. We were told we would have to pay a fee for them to pick up THEIR tank. Absolutely do not recommend. Find a local company where you can actually talk to someone from your area to get the assistance you need. Amerigas, come get your tank! We aren't paying your $400 to pick up your own tank off of my property.

Shut on/off valve fell off on Christmas Day as I was going to deep fry turkey. I guess no one checks these exchange tanks over. P.S I hope you got your turkey cooked as I had to put mine in the oven. Thank You for not doing your job!

Call center is definitely overseas, barely understandable English and absolutely no help with anything. I explained I was switching companies and they could come pick up their tank as they were changing me a rental fee. They charged me $500 more to remove their own tank.

We have had Amerigas for a while and have ALWAYS paid the balance in full. When We called to get our tank filled they quoted us about $2000. Wow that is crazy. So we checked around with our neighbors and found another company that was WAY cheaper. When my husband called to cancel and pick their tank up, we are now being billed a pick up fee which was never mentioned on the phone when we canceled. This has been the worst experience with this company when people are struggling financially.

I think it is absolutely NUTS you people think it's okay to charge $300 for an emergency delivery and then tack on another $100+ for a tank inspection. The cost of propane we pay just to have 100 gallons delivered is outrageous. So in order to have it delivered by emergency you expect customers to have and pay almost $1,000.00. That is absolutely sickening!!! So middle of winter, out of propane and have to wait 6-9 days!!! WOW!! All due to we can't ask to have an earlier delivery date without paying an emergency fee. You people are screwed up!! Hope you feel good about yourselves.

This is absolutely the worst company I've ever dealt with!! I ordered gas 2 weeks ago and I've been out for a week now (in the cold I might add) and now they are saying they couldn't find my property and so it's gonna be next Wednesday!!! I mean what the....

I have been dealing with this company for 17 years. They are getting worse and worse every year. We are on auto delivery and they took us off auto delivery without telling us because they said I had late fees unpaid for an amerilok charge that we are not supposed to pay. Our subdivision is on another plan. But they charged me anyway. I couldn't talk to anyone locally, only from India. I explained that they allowed a senior citizens tank get to 0 during winter. That should be illegal!

This is the most ridiculous worthless crappy company I’ve ever dealt with!!! After 3 years of being harassed I can’t believe I’m still dealing with them. Bad bad customer service!! Do not use them, thank me later.

Terrible phone customer service, technicians are good if you can get in touch with somebody local. All of their offices have been transferred to overseas call centers that answer yes to every question. Technician shows up with no explanation of what the actual job includes. Over and over. Fees have also gone up to the point of being the most expensive propane gas provider in Palm Beach County. Shop elsewhere. Plenty of competition out there.

Delivers gas after ten to eleven days of taking your money. Prolongs delivery date so customer will be forced to pay 300 dollars emergency delivery. This is especially the case when it’s winter season.

I have tried to work with this company many times. I am having them remove the tank. They raise the rates without letting you know. (I am paying almost $1 more than my neighbors.) I have been on hold for over an hour trying to get them to remove their tank. They cannot tell me what will happen to the extra fuel or the cost of removing it. One of their delivery men checked off that he had refilled my tank and never did. Needless to say we ran out of fuel in the dead of winter.

They were a good company 6 years ago, when we first signed the contract in 2018 prices were fair and the customer service person was 10 miles from my home. This year when I canceled service I had to wait on hold for 45 minutes before finally giving up and searching "terms and conditions" to find out to quit their service you have to email them. Then a charge of $443.08 just to have them come and get their equipment off my property. I left primarily because their price for propane was 2X other providers (I found this out when I called around because the price was so high I almost couldn't afford it).

I closed my account because they were charging me to fill the tank and charged me on a meter. I switched to electric when I closed the account in April of 2023. Today I received a notice on my mailbox saying they filed the tank- I called and got a call center in India and they said it is a shared tank- there is nothing attached to the tank on my property. The said they can’t guarantee I won’t get charged and if I want them to pick up the tank it will cost $400.

We have been waiting for almost a week for a tank fill, in Colorado at 10 degrees outside. We have called multiple times, only to be lied to about a delivery the following day, and it doesn’t happen. This company is worthless. Strongly suggest you take your business elsewhere.

The wait time to speak with a customer care advocate is extremely long. As a new customer, it took me over 45 minutes of being on hold before I can speak with someone about a new service. This is a clear indication of an understaffed contact center and contact center technology (IVR) that is outdated (inability to provide a courtesy callback for longer than normal wait times).

This is an unethical company with extremely poor customer service. I terminated my propane service and it charged me twice to remove its tank from my property. Why would any reasonable person pay a company for it to remove its equipment? The first time the service person came out to remove the tank after I terminated my service could not remove it because it was a 2-man job. If he had checked the records first. He would have known what size tank I had. I expected that he would come again but after waiting a few weeks, I called and after a lengthy wait, another pickup was scheduled. A month later I get a $414.00 bill for the removal of AmeriGas' tank. I don't understand why this company is still in business.

Amerigas is horrible. They had a billing glitch on their backend system that they then blamed on me. Then they took me off auto delivery because of those billing issues - which was on their website! I paid an expedite fee to get propane delivery within 24 hours and they didn't respect that either.

My company has been with AmeriGas since 2011. I finally had the last straw. Never again. Absolutely no customer service. No local customer support, no return calls, until you go with Thompson's Gas. Then they will call you and ask what they can do to earn your business. Too late at this point. Days of frustration. I encourage them to be the customer and call their own number and give it a try.

Every time I call to make payment, I have to argue with rep and at times supervisor, just had tank rental added to 841.00 bill from nowhere. I will not call for another fill. Tank will be removed when empty. Would have never accepted fill under these circumstances. I'm on SS and cannot afford company adding charges when they feel like it. Glen **

I am a propane customer of Amerigas and we own two homes. So the service address is different than the billing address. MY auto-bill pay failed one month because we had moved and the billing address no longer matched my credit card. I tried to fix this but the Amerigas self-serve website is a mess and I am unable to change my billing address. I tried to do this by phone -- took forever and the rep could not figure out how to change it either. I have sent three email messages asking them to change the billing address. No response at all, and the billing address is still wrong. They are sending paper bills to my old address. Oh god there is more but what a terribly managed company, they can't even figure out how to get paid by their own customers.

Amerigas is the worst company for customer service. They schedule deliveries and then never show up. So then, they continue to reschedule and reschedule and not delivering your product. It takes forever to get someone on the phone and when you do get someone, they are not from your area but on another continent. They will tell you that your order is going to be delivered but they lie about that too! I recommend that you look for another propane supplier! Any company would be better than this company. Just google them and you will see.

My experience has been absolutely terrible. The technician scheduled for the site survey on November 21, was supposed to arrive between 8 AM and 12 PM. Instead, he drove past my house at 1:30 PM and sent me a text claiming the survey had been completed. I had taken the day off from work specifically to be there in person to discuss my options. When I realized what had happened, I chased down the technician to confront him. He admitted he hadn’t done the site survey and, after that altercation, we finally reviewed my options. He recommended installing two 110-gallon tanks and assured me they would be installed within three days.

It’s next to impossible to get in touch with a competent person at Amerigas. It’s difficult to reach anyone. If you don’t want to request a propane delivery or report a propane leak, forget it. Their website doesn’t even tell you how to get in touch with their corporate office, or if it does, I couldn’t find it.

I would not recommend this company to anyone. They don't care about their customers. They shut of my gas for a regularor leak on Friday. They told me someone would be out Saturday to fix it. I called number Friday night and was told someone would be out on Saturday. I was called 4 times on Saturday and was told someone would be out. I called about 3pm and was told again someone was coming. I asked to speak to supervisor. She told me they have no one to fix it. Called again on Monday to have it fixed and was informed that no techs work on weekend. The earliest I can have it fixed is around noon Tuesday. I still have no heat or gas for cooking, showers, dryer. That is their job and they can do it. So find yourself another company..

Please review link as of Nov 15, 2024. I have been researching possible suppliers and at no other provider did I see so many fees. I did not bother to get a price per lb. Unbelievable they charge you a fee just for calling for a delivery. Review ALL fees. What fees does AmeriGas pay? None. Customers pay for Amerigas expenses. Customers paying all these fees should be the owner of company.

I will be living in a travel trailer in an RV park while I’m working. The owner of the RV park told me that Amerigas services the RV’s in his park. I called Amerigas to get a tank and service set up and was told that they will not service RV’s. I told the lady that they do service the RV’s in my park so she looked it up and says ”Oh we do service RV’s but we won’t set up a new RV account”. I guess they really don’t care if people can use their furnace or not and whether their pipes could freeze or not. Their customer service is less than hospitable. I recommend not even bothering with them.

During the end of my divorce I was living in an apartment for 1 month that required you to use AmeriGas. I cancelled my service after one month’s use and paid my bill in its entirety. That was in August. It is now the middle of November, and I received a call from a billing agency for my outstanding AmeriGas bill. The total was over $300. After calling AmeriGas I was informed there was a $200 cancellation fee added to my bill, and with late charges my total bill was over $300. I am a disabled combat veteran. I live frugally off a small but cherished fixed income from the VA. I find it disgusting that they believe charging $200 to end service is appropriate, especially because I was never made aware of this fee at all. I will never do business with them in the future.

Absolute WORST gas company you could deal with!!!!!

Terrible Customer Service – Avoid AmeriGas! I’ve had the worst experience with AmeriGas and their customer service. First of all, their billing is completely confusing, and when I called to get clarification, the representative was rude and unhelpful. I was put on hold for over 30 minutes and when I finally spoke to someone, they acted like I was an inconvenience. They seemed completely uninterested in resolving my issue and were clearly just trying to rush me off the phone.

11/8/24. WARNING!! WARNING!!! WARNING!!! STAY AWAY!! Absolutely the WORST customer service WE HAVE EVER HAD. WE have called and called for help. Our tank was allowed to run absolutely dry even though we paid for a monitor device and the fuel upfront. We are in Northern AZ in the winter with NO HEAT now and our tank will not be filled until NEXT WEEK. We have been loyal customers for several years and this is how we are rewarded. On top of that, we have pre-paid for the fuel. Technically that fuel belongs to us and this company is withholding our fuel from us. AS soon as we can - we will be changing. Proceed at your own risk.

This is by far the worst business we have ever dealt with!! 0 Customer service. Bill you for things you didn’t sign up for. Took us 6 months and multiple phone calls until we finally had the billing error corrected, only to find out they had sent us to collections right after that. They now say our account no longer exists and will not help us at all. They overcharge for propane and there are options. We highly recommend Hall Propane, in the Greensboro area. You actually get to talk to someone local and they answered all of our questions, gave us a quote immediately and we were set up and ready to go in 2 days.

Amerigas some of the worst customer service of any company I’ve ever dealt with worldwide (I’ve lived in quite a few countries). I close my accounts two years ago because of their poor service and all of a sudden they pop back up, trying to deliver gas and sending me bills. Trying to deal with this has reminded me why I closed the accounts in the first place. Businesses like this should not be allowed to operate.

Terrible company to deal with. Reached out to 5 different times on website with no response. Finally called emergency call line to get a human and she was very nice. Transferred me to an inside sales individual named Carl and he just hung up on me after saying they aren't taking on any more customers. I don't leave reviews very often but this company does need it known.

When I did my online order I was quoted with a good price. Then when I got my bill price was higher. I called 2 times. Was told they will fix the bill after a month. With no changes I called again. I was told that’s the price. I can't do anything about it.

Amerigas sucks.. I've had 4 appts for a site survey.. That's taken off work times..and no one has showed. The 3rd appt was scheduled for between 8am and noon..I waited till 100 and went to work. They showed st 106 but didn't do the site survey. Scheduled the 4th time...they gave me date and time and now no one can find it on their books!! This has been going on for a month. Sad part is Amerigas has bought out all the other companies near me so I have to deal with their sorry butts.

Amerigas is a total joke....Try to call them. If you are lucky enough to get through to anyone overseas you will be put on hold multiple times. Finally after multiple calls over 1 hour each time I was assured I had a delivery scheduled.... Come to find out after my follow up call days later they had no record of delivery. Had to start over with them.... Still waiting for new tank.

Out of gas for 13 days (so far). Delivery dates are not honored. Chat operators just cut and paste the same thing. No communication, no followup, and I believe intentionally dishonest. I can't think of a time I have been more disappointed with a service provider. BTW, I'm only out of gas because they said they delivered 2 months ago and they didn't (unless of course they were able to trick 3 security cameras and not disturb the tank cover). Since I had to pay in advance, I'm out of luck on that one.

AmeriGas charged $400 to relocate my tank… it was moved just around the corner of the house…. Literally 6 foot. I will be discontinuing our service once this tank is used. $400 for 1 hour or less is a ripoff.

Smelled propane and called a plumber to do a safety check. Found a leak around the furnace regulator and replaced, rechecked, all good. We were out of propane so placed a call to Amerigas and was quoted $4.19/gal and informed that since our tank is empty, they would need to do a leak test of their own for $140, even though our tank is leased and their property. I informed them we already had a leak test performed, and a repair done and tested, and that I would not be paying them to confirm their own. They informed me it has to be done and that I can call back after delivery and discuss having the charge removed. Also delivery would be scheduled for 7-10 days from the time of the call unless I agreed to pay $300 emergency fill fee. I declined.

Was charged for a service that was not performed. Credited my account only to have it taken back with another made up charge. This company is very dishonest. Try another company. Many calls to correct problem, but received no help.

AmeriGas is the worst! Although their pricing is decent, their service is horrible! You get what you pay for. First of all their Customer Service overseas is a complete nightmare! You can't get clear answers and nothing resolved. Prior to getting propane delivered I have to pay upfront. I paid my delivery then the propane was delivered late as usual and then several weeks later I am told I have a balance due for the same exact amount of $344.96 which I already paid for the recent delivery. The Customer Service Rep was rude and said I still have to pay without giving me a clear answer why I am being charged twice. I need to speak to someone in the US that can clearly look into this and resolve this issue. There is no one in the US that you contact which is totally crazy! AmeriGas takes advantage of their customers. I should have never switched my service to them after ready all the bad reviews! They really need to be better!

Flee from using AmeriGas as your propane delivery company at all costs; you'll save yourself time, money, and aggravation. So sorry we were their customers for 20 years. As I read the reviews on this website, all I can say is "Ditto, ditto, ditto." They double charged us to the tune of $1300 (they only show about $1100) and still no refund check, despite months of follow-up calls as to its whereabouts and promises by AmeriGas that the check is "in process." Different story by the customer service reps every time; no chance to talk with anybody who can really resolve the issue. I've also tried emailing AmeriGas and was given two different addresses; probably both went to the cyber circular file. They've held onto our money for almost a year; it's theft.