Club Wyndham Reviews

The first thing that he did was to give me a form to sign which required some sensitive information and appeared to be a credit check. I told him I was not going to purchase anything, but he assured me that it was standard procedure for some reason which I don't remember. We met for about 30 minutes before the 2 minute warning was given. At which time the "Magician" / Director appeared and addressed the group. He entertained us with magic tricks as part of his power point presentation. It was quite entertaining. He appeared on America's Got Talent in 2007? After the "show" the salesman continued his presentation and explained the concept very well. I was also shown several units which were absolutely beautiful. When we returned to the room, he proceeded to begin the purchasing process, offering several options and scenarios.

I emphatically told him that I was not going to be purchasing or signing a deed for any property today. He continued to be persistent for the next 30 minutes or so and when he saw he was not getting anywhere, he left the table and returned with his supervisor. Of course his supervisor who was an ex homicide detective started his spiel, offering more incentives and options to purchase. In an effort to gain my trust he showed me pictures where he had been beaten when he was a detective. His point was you never know what tomorrow will bring in that this event changed his life forever. He spent more than another 30 minutes trying to convince me to purchase. I told him "no " and that I was ready to leave. He said he understood and that the sales person who had left during this time was processing me out.

They both left me at the table for another 20 minutes or so until I asked someone to find the sales person (Bena?) because I was ready to leave. He came back and told me it would be a little longer that he had to get the paperwork signed in order for me to get my certificate for the stay. However this is not what happened. I was then taken to another small area and met with another salesperson whose name is Felix **. He presented the leasing option. This option was presented as a 2 year plan and appeared reasonable for the fee of $2922.00. A down payment was required of which I was not willing to pay. So guess what. Another sales person came and she offered me the option of no down payment and 6 months no interest through a PayPal account. At this point I said "okay" and the paper work process began which was tedious and time consuming.

To make a long story short I left after being there about 4.5 hours. I was physically ill by the time I arrived back to my hotel. The next day after close examination of the papers I discovered that the two year deal had miraculously changed to one year with the end date being 08/14/2018 instead of 08/14/2019. Upon my return home and on 7 /17/2017 I called financial services and inquired about the process for cancelling this transaction. The contract contained a clause that you had ten calendar days to notify Wyndham Vacation Resorts of your intent/right to cancel. The person that I spoke (Marquee) advised me that I had to submit the request in writing and that I could do this by email. I was provided the email address and sent the email notifying Wyndham Vacation Resorts that I was cancelling the contract.

On 7/19/2017 at 9:01 PM CST I received my confirmation letter that my request to rescind my contract had been completed. I would also like to add that Marquee spoke was very very kind and was a pleasure to talk to. The five other individuals were ruthless, insensitive, unprofessional and uncaring of my needs as a consumer. Thank you for the opportunity to provide this review and to make other consumers aware of Wyndham Vacation Resorts business tactics.

Now, a year later I have become disabled and I can't get rid of my timeshare, I was told to use SMTN to sell my timeshare so they did the ad and said if you pay $1,498 for closing costs and title transfers, etc up front and we can take care of it for you. Ok, so I did that. 6 months later I have reduced the price by $10,000 so it is listed for what I owe, instead of what I paid, and still not selling. I have now called finance at Wyndham trying to have them take back the timeshare and they were kind enough to give me a hardship of 6 months, so I don't have to make the payments for 6 months but I do have to pay the maintenance fee of $105 a month.

But guess what, I can use my points, I have transferred over 500,000 points to RCI for every year that we didn't get to vacation and I still have the points for this year which I was saving for the "new owner." If anyone has figured out a way to get rid of their timeshare besides nonpayment (closing my bank account) or stop payment $25 every 6 months, please share it with everyone. Otherwise we can just have a collection on our credit report for the next 7 years and be done with the scam.

Now comes the criminal and wicked sales team. We reached Riverfront and asked to wait in some waiting area. One old wicked lady came and started giving dramatic laughs and telling you are my family etc. Things went fine for one hour and she is sweet but even my kids asked why is she is acting so much and I said that it her job. By the way this old lady is around age of 50. When the time came to break ice, I told that I want to know the price, she never disclosed but started saying that she need to figure it out. She tried to get some feasible number from me and tried trapping me to give number and I commit to it. I told that I have different commitments and didn't commit anything. She tried to force me a lot and tried to be rude to make me tell yes. I didn't agree to it and then she got her boss or supervisor or someone but for me he seems like a jerk.

Who in Wyndham selected him as a sales person I don't know He never has smile on his face and asked me why are you here? I told the fact and also told him that I am here for gift as your company representative forced me to come here for presentation. So he started having heated argument with me and my wife. This jerk asks us so with the gift you don't want to pay penny which is immaterial to him. He went to so much low standards for his company or the old wicked sales woman in his team or an emotional trap he was trying. I was left along with disrespect and no hospitality shown which is expected from hotels especially. I felt even my enemy wouldn't behave like the way Wyndham sales team behaved. Giving rating 1 is way higher and don't find anything to give negative rating on the experience we had.

I booked thru Wyndham in good faith and have been a loyal customer for 2 years booking multiple stays in the past. This would have been an easy problem for them to remediate but they chose to do nothing. Never did they notify me of a change of ownership which they had plenty of time to do. They sold the business with goodwill. I don't see the new owners being in any way responsible. The Howard Johnson or Wyndham are totally culpable here. They obviously do not value their customers. I refuse to do any future business with them. It's their loss! Horrible customer service! Next I'm filing a complaint with the BBB and possibly letting CTV's W5 know as well... These criminals need to be called out!!!

Then they heard we interested in purchasing more points, and we were hounded by a man for weeks. He would leave two messages a day telling me "YOU NEED TO CALL ME NOW." This went on for 3 months. Overall this may be one of the worst companies I have ever dealt with in my life. STEER CLEAR!! I promise you there is nothing good that can come from this.

I cannot apologize enough for the delay in response. I have been working to see if there was absolutely any way that we could get your requests fulfilled. Since the contract is outside of the rescission window, we are beyond the point we can just cancel the contract as if it had not happened. I was also looking to see if we could address the concerns that you brought up in your written statement. While we always work hard to get calls and e-mails answered in a timely manner we have been experiencing issues that have made hold times abnormally high for our owners."

"As for the availability it is always easier to find units in the 10-13 month windows due to that inventory being newest in the system. The two year span is a RCI time frame and I can understand how surprising that would sound to have an agent provide that kind of timeline. As for the Christmas bookings, holidays are always popular travel times. I am happy to check dates and locations for you to see if there is anywhere you would like to travel with Wyndham."

"At this time I do not have an option for canceling your contract. I have looked into all of the different options for getting your request fulfilled. After exhaustive research there is no option open for cancellation. I am sorry that this is not the answer that you or I had been hoping for on this issue." This has been a nightmare. We stopped payment with credit card and Wyndham charged it again. How a company. This is sad and we can not believe we were duped like this as we think of ourselves as smart people. Shame on Wyndham but we will not stop until they get exposed and we get our money back!

Then they offered in the name of complimentary breakfast. Later as I did not consent to attend their silly and ridiculous presentation, they demanded me to pay back for the complimentary breakfast $19.50 each. Every time you check in they are chasing after you until you get caught. My advice is not to become their member. Calculate your own arithmetic without taking their foolish calculation. They are working for commission. So they don't mind either you die tomorrow, they want you to become a member. You can have much better options if you book at your own hotel room elsewhere. It is cheaper, better quality, plenty of options if you have your own booking rather than booking at Wyndham resort. This is not worth for your money at all. This is a scam. Don't get caught.

At check-in I was asked to meet with a welcome representative who I must admit was quite nice. She told me a bit about NYC which I didn't need to hear because I grew up in NYC but I was patient and respectful. She then proceeded to invite me to a breakfast event where I would "learn more about the Wyndham Midtown 45 property and receive from $50 to $1000 in an Amex gift card just for attending." She gave me a card with a secret amount to be opened during the event. She then told me that I would have to make a $20 deposit for the breakfast at which point I let her know that I wasn't interested, thanked her and walked away.

Later in the day she ran into my daughter and tried to convince her to attend the breakfast event. She gave my daughter a message, asking my daughter to let me know that she would waive the $20 breakfast charge. I ignored the message. She ran into me the following morning and told me that she would waive the $20 breakfast deposit. I thought about it and decided that I would attend because a free breakfast and the chance to get $50-$1000 in exchange for more info about my Wyndham ownership and perhaps a small sales pitch would be okay. Although as usual she did not mention that a sales pitch would be involved but I know this from past experiences. She confirmed that the session would begin at 10:30 am on Sunday only last one hour.

I had a fabulous time at the wedding and I spent the night at the Hilton while some family members stayed in the Wyndham room. I walked over to the Wyndham in the morning for the 10:30 am breakfast event as I promised. I was escorted around the corner to another location for the event. When I arrived I was greeted by two of the rudest sales people I have ever met. I explained that I was not interested in purchasing more Wyndham points because it made no sense. I am already paying over $900 per month for maintenance and I can only get a tiny hotel room for 2 nights in NYC using ALL OF MY POINTS in addition to the maintenance fee. I could have stayed at the Waldorf Astoria for two nights with the money I pay for the Wyndham.

Additionally, most of my vacation needs are not met by my Wyndham ownership because there are limited properties and most of my vacations are outside of the US. More importantly, even if Wyndham has hotels all over the world, which in my experience, they don't, I want the flexibility to stay wherever I want to and I don't want to be limited to staying at the Wyndham. Quite frankly, on this particular trip I was staying both at the Wyndham Midtown 45 and the Hilton Midtown and having a far better experience at the Hilton so what sense does it make to buy more Wyndham points. I said this all respectfully but I wanted to be honest with the two sales women because it would give them the opportunity to explain the value of Wyndham. They could not explain the value except encouraging me to buy more points and invest $100,000 in Wyndham points in order to get value for my money.

I explained that if my current investment wasn't offering value, why would I invest more money? One of the women proceeded to tell me that the fact that I have owned for 5 years and haven't bought more points means that money is tight with me and that I couldn't afford it. They began to ask me why I even came to the event if I wasn't planning to buy points. Let's recall that I was never informed that a sales pitch was involved in the breakfast event in the first place. Not to mention that I was both lied to and bribed to come to the event. I came for the free breakfast and the money like you promised!!!

Now what really annoyed me is not just the fact that the two women became really low and rude as time progressed, but the fact that they totally ignored the time factor and the fact that I told them that my underage son was alone at the Hilton where I had to reserve another room due to the poor value on my Wyndham ownership that did not allow enough space for my family of 4 to stay. I told the sales women from the start that I needed to leave at 11:40 to check on my 16 year old son and check out of the Hilton. They said it was fine then totally showed no regard for time and refused to give me my gift card in time for me to leave as agreed. They brought out their male boss at 11:52 who told me that my underage son was old enough to stay at the Hilton Midtown by himself and that there was no issue.

At that point I was completely out of patience and lost my cool. I informed him that the sales women knew of my need to leave from the start and that I was disappointed that they did not seem to "give a **" about my son's well-being. He then turned it back around on me and said, "there is no need to curse." When is there a need to curse Wyndham? This experience ruined the high I was feeling from the wedding. I walked from the Hilton to the Wyndham that morning singing beautiful hymns in my mind and recalling the wonderful experience at the wedding only to be robbed of my joy by your classless sales reps. I already own a Wyndham timeshare so it is unfortunately that you treat customers so poorly.

Tomorrow I will call to find out how I can end this relationship. I was willing to overlook the fact that ownership is just a waste of money but I am not willing to overlook the rude and tasteless interaction with your sales team today. Good riddance to bad rubbish. I will be looking into ending my contract tomorrow. With all of my timeshare points, I was only able to get 2 nights in a small hotel room in NYC Wyndham Midtown 45, no kitchen, not even a refrigerator. I had to get an additional room at the Hilton because 4 people could not fit comfortably in the Wyndham room.

I was still quite happy and on cloud 9 because we were going to the wedding of a fabulous young woman whom I knew and loved since she was a child. Nothing could spoil my mood or at least that is what I thought until I had this extremely unpleasant encounter. I am going to complain to every executive in Wyndham until I get an apology and instructions on how to end my relationship with Wyndham.

WorldMark staff confirmed it was an internal issue with their system and that hundreds of other WM owners had been affected and they were working on resolving the problem. It took WM eight days to fix the problem and in the mean time I had to wait until the call center opened up which was two hours later than the online system which was a disadvantage and not to mention the long waits times.

Now it happened again starting on April 29, 2017 and still yet today (May 18th) we are unable to access booking or canceling online. The several times that I have called in, the persons I have spoken with at WM have indicated that this issue is a priority to resolve - really. You would think they could/should have fixed by now. I feel and believe WM is targeting owners. I have filed a complaint with the Attorney General's Office of the State of Washington in which WM legal department did respond indicating they were no targeting owners and were working to resolve the problem.

I was provided a contact person with WM legal and shortly at the beginning of May I left a voicemail and yet to receive a response even though she had indicated to feel free with contacting her should I have any additional concerns - so much for that happening. Please respond if your WM ownership has been affected and what information or response you have received from WM. I believe WM should be held accountable for this problem and that WM should compensate us for having to spend so much time calling in and not to mention the frustration it has caused.

So now I was stuck in Florida with no choice but to go to this Wyndham thing. My wife and I told ourselves we would not buy anything, but we found the salesman at Wyndham to be extremely unrelenting. Every reason one can think of not to buy a "vacation ownership" was countered by some other offer. I stood up several times trying to leave but was offered drinks or given other promotions including an offer to reimburse me all of my vacation expenses and plane tickets while I stayed in Florida and the cruise, etc. Anything they could do basically to get me to sit back down. To make a long story short, I consented to purchase a contract after I was told many things that turned out to be only half true if you can call them true at all. A decision I now deeply regret.

Among the half truths were that Wyndham Ownerships are like Real Estate, so their value increases with time and therefore buying sooner than later equals more value. We could always sell it in the future. I was given the caveat that it is not an investment though and that I would not necessarily make money from it as in capital gains or something. I was also told in more of a low-key tone that I could even rent out my share on Airbnb and make money that way, essentially making the ownership pay for itself. As much as $2000 each time.

My feelings at the time were that this Wyndham thing would maybe be the means for me and my wife to travel like we have dreamed of doing someday, and did not expect that opportunity to come so soon. We felt sort of drugged by the environment and felt like everything was going to work out. We were there for over 4 hours and obviously worn out mentally. Things were starting to blur together. The signing process seemed to raise some red flags to me, such as a part where I was acknowledging that my intentions in using Wyndham were purely recreational, but I felt so numbed that I did not ask further questions. I knew it was recorded and kinda wish I had the video.

After it was all over and I was back home, I spent the next week trying to figure out all the different things that Wyndham offered me. It was disappointment after disappointment. Everything I was told had some asterisk that was never divulged to me. Even the Airbnb thing turned out to be a sort of gamble because you must first purchase a time slot using your points and hope you can sell it lest you lose it. My tiny 64k point ownership also turned out to be really inadequate to purchase stays at any of the resorts I wanted to go to. I was extremely unhappy with the purchase and began looking into cancellation. When I found it I discovered I only had 10 days from signing to provide a written notice of cancellation. It had been 11 by the time I found it out. Something I wish I had been told sooner. It may be possible that I was told during signing, but like I mentioned that experience was sort of a blur.

I tried to work with Wyndham to get a late rescission, which was horrible because it took a month to hear anything after my first contact. I kept calling and emailing every endpoint I was given, but never got any responses. A couple times I got through to owner care only to be told it is being worked on and that I can email the rep over my case. Still no responses. It was a total nightmare which ultimately ended in being rejected. They said they will put my contract on some sort of listing to try and sell it. This is now the only hope I have in getting back any of the thousands of dollars I have lost on this. I want to get rid of it and mitigate as much as I can to protect my family now. I have the mindset now that I would almost rather never go on a vacation ever again than deal with Wyndham. I have found that rather than opening doors for me, it has ironically shut me out and restricted my travel options.

If I could describe my experience with Wyndham, I would put it in these terms. If you will forgive the sensitive nature of the topic, I would describe it as a sort of financial rape. I was brought into an unfamiliar and precarious situation, made comfortable, had my senses and better judgment numbed, then they had their way with me. It all seemed so perfectly choreographed when I think about it. I am certainly not their first offense. When I try to fight back, I find I have practically no power at all. Legally I am told I technically consented, and that I didn't say no or try very hard to stop it from happening. So it must just be my own fault. I am one small young person against a team of corporate lawyers with an ironclad contract. I feel sick and violated and have lost money and dignity I will never get back.

We checked in and they asked if we were owners and of course we were not. (The Ebay disclosure stated we were under NO obligation to attend a presentation) but they offered (FREE) tickets to a show of our choice (limited of course) for any night, so we decided what's 90 minutes? Bad move on our part (simply because I know there are kiosks on the strip that sell half price tickets that we had used last time, and they are a great deal). So we go for the breakfast (small table with scrambled eggs, potatoes, and sausage and muffins) and "presentation" that lasted 2.5 hours before they even break you up into smaller groups (overall a 4.5 hour ordeal). First indication if you're going to lie about the time for the presentation you're going to lie about everything else.

Since I was the guest they focused on me and I flat out told them I was not interested. Yes they have a beautiful facility, but I purchased on eBay for less than their going rate per day. So how are you going to sell me something that I can go right back to eBay and purchase again. So then they thought they would focus on my sister. She currently has a Wyndham time share in Hawaii. She purchased through someone that wanted out of the time share. Fully paid off and she pays maintenance fees only. BUT she also has no POINTS. She inquires what are the points and they have these stories they tell you how you cannot live without points. Where had she been this whole time? Now she's starting to wonder, maybe we do need points, SO THEN THEY BRING IN THE CLOSER.

Now my sister and I are retired so we really have been to a couple rodeos. Cars, Houses you know. Well she called him that and he was sooo offended. Well after the closer couldn't close they sent us to Customer service. And he was just there to see how our transaction had been going. "BUT if you were to purchase points what package would you have chosen?" "What if I could get you those points at a reduced price?" "We have a lot of turn ins (TRANSLATION: FORECLOSURES) that we could get you into." WE are in to it for 4 plus hours by now. "No thanks. Show me the ticket office where I get my FREE tickets."

We get the three free tickets and go to the show (no mention of get your tickets before the show since this is just a voucher). So get out of line, go back to the box office and they proceed to tell me that the VOUCHERS from time shares get the very back of the room no matter what. Now I could pay extra to get a better seat. We did not, but we did get last row in the corner which turned out pretty good. It was Tenors of Rock and my 18 YO daughter really liked them. Moral of story DO NOT BUY TIME SHARES. IF YOU HAVE BOUGHT LIST THEM ON EBAY. AT LEAST YOU'LL RECOUP SOME OF YOUR LOSS. And some owners have side businesses on eBay listing their properties. Going to Ebay and Homeaway or VRBO and looking for Anaheim for the last week in OCT. 2017 Disneyland.

Turns out, blankets were too much to ask for. And towels. We asked for those. We really didn't need them. After spending 30 minutes trying to fix the plumbing, we gave up and went without a shower. We did eventually get the shower turned on. If only out of sheer stubbornness. It took some serious muscle. Only one electrical outlet, of many, worked. We used this to jerry-rig the central heating/air conditioner. Mostly for sound and to ensure my husband didn’t have to go ask for a blanket in the middle of the night. More on that next as to why that would have been endeavor. One of the lamps worked, for a minute. The overhead light did not.

While we laid in bed contemplating the necessity of a blanket, we researched how much this room might cost, in say July? 339 dollars. My husband is still having a fit over this, and we've told everyone we've talked to about how incredible it is that someone thinks they're getting a deal at 339 dollars. Of course, it says something that this hotel, the one unrecognizable from the internet, is the ONLY one still with vacancies for the Holiday.

Security. This was a big one for me. I'm in the military. I take classes yearly on how to protect yourself when traveling, and certain things you should pay attention to. Door locks, second story, windows. Turns out, all this doesn't really matter. If you needed to call 911, you aren't doing it from your hotel room. None of the phones worked. I mean, no rooms, in the hotel, the entire hotel, had a working phone. 2017. No phone. Of course, you could call to someone through the 3-inch gap in the bottom of the door. Our neighbor had a baby we'd surely wake up if we spoke louder than a whisper. It begs to question, if I can't use the hotel phone to call 911, does the fire safety system call the fire station?

All this aside, we understood that the hotel suffered some from Super Storm Sandy, it's apparent everywhere you go. And it’s not quite Jersey Shore season. And the hotel clerk gladly got us our towels. I'm sure she could've fixed the pipes, and maybe even given us a blanket, if we'd asked for it, as in walked outside, around the front of the building, and into the lobby to ask for one (remember the phone didn't work). And, we only paid 90 (something) dollars, with the pet fee. BUT, I warn you: do not pay 339 dollars for this room. We got what we paid for. But, you won’t even get a blanket for 339 dollars, let alone a memorable vacation experience.

Our King size mattress (our reservation was for a Queen, non-smoking, we got a King, smoking) was precariously perched on a metal Queen bed frame. Have you ever heard medal scrape on ceramic? My husband and I laughed well into the night at our luck. Not much else happened though, we were afraid to wake the neighbor's baby. We’ve both stayed in some pretty dangerous, dusty, dirty, places. Tents, Humvees, on the ground. They all seemed like enticing alternatives by morning. I am, however, giving the clerk 5 stars. Without her friendliness, we wouldn't have stayed the night and would have just eaten the 90 bucks.

I am writing in reference to our conversation on 01/05/2015 in which I relayed to you my disappointment with my visit to Wyndham National Harbor the weekend of July 23, 2015. This visit started as a birthday weekend but since we were down there we also went to listen to the updated products. We were there over 1 hour 1/2 in which I stated my concern about the payment and the percentage rate. The young lady was persistent about how it only made sense at which time she brought a 3rd party over to encourage us that this was the right decision. Next they stated they would leave us both alone and would be back in 15 minutes. When she returned I stated again I was uncomfortable with the payment and percentage rate and she stated "you can always take it to your credit union and refinance." I asked her several times about the refinancing and she reassured me that I could refinance at a local credit union.

Upon investigation of this matter I now understand that although it is a deeded property the only way to do this is to take a home equity line for the amount. I have researched this issue through State of Maryland (SECU), Applied Physics Lab (APLFCU) and Navy Federal all who states they do not refinance deeded properties of and timeshare or Wyndham properties. I have been with Wyndham since 2004 in which I bought property at Williamsburg and was paid in full. At no time did they say the property would be added to the sale as part of the added points. I feel I did not fully understand how adding additional points when already owning property would affect the new sale as I had just bought property in Las Vegas.

I am now finding the high payment along with the high percentage rate is really hurting me financially. I am disappointed that Wyndham has put me in this position as I have been a faithful owner since 2004 and now facing a difficult situation. I feel this was misrepresented and Wyndham should not pressure people or mislead people into thinking refinancing a deeded property is easy. In closing, I would like to continue my ownership but not at the percentage rate and payment I am now faced with. Also I understand Wyndham’s goal is give quality vacations and ownership but at what cost to the owner.

He attempted to explain the timeshare program but we could tell he was quite inexperienced. He could not answer our questions related to ownership, costs, or how the program worked. After spending about an hour with him, I stated it was very hot on the patio, his reply, "We could go inside in a minute." We asked a few more questions and he said, "Are you interested or not, I want to go on to my next client". At that point we left the resort. I wouldn't say high pressure sales but definitely rude and uninformed. A waste of 2 hours. Salesperson: Michael.

Upon reading the catalog a few days later, learned it was only for a select group of resorts, NONE of which I would ever vacation to, and that 200k points ("You can stay up to 20 nights!!") wouldn't even get me a WEEK at most of these (unless I went during hurricane season to some old resort somewhere). I read the fine print on the contract, I had 5 days to rescind. I immediately wrote a letter, included a copy of my contract, and sent it certified mail to the Vegas PO Box address for rescissions.

Now I've been calling weekly and told "this could take up to a month." Today I called and got a supervisor who says there is no record of receiving my letter (I have a receipt showing delivery on 2/10 to PO Box). She informed me she will 'open a case' and then let me know IF they can cancel my membership. IF??? Contract says you have 5 days after signing to rescind. That day was a Sunday. Impossible to postmark on a Sunday, so it is postmarked Monday. I will NEVER stay at a Wyndham hotel, timeshare, anything. These people are liars and crooks. I have emailed this supervisor a copy of everything I sent. I will continue fighting for my money back. What a scam.

The next day we were invited for a tour and breakfast at the Orlando Wyndham property. We were made to wait for about 1 hour before an executive came and took us with him. There was some little, cheap muffins and coffee in the name of breakfast and we were really hungry. He started off and we realized they are just trying to rip us off and trying to sell their property for $45,000 or so for lifetime access and some points which made no sense at all. The salesperson was frustrated because I was not able to pay that price so he call another salesman "Carlos" and that guy insult my girl and insult me. He was very rude and call me stingy stupid, for not to do the investment and accept such an incredible offer.

We finally missed the full morning and were not picked up as promised, and we had to pay for a taxi to return to the hotel where we left the vehicle we rented. Be careful when they offer discounts for tickets to attractions in Orlando, breakfast is a lie and transportation another. I investigate about Wyndham life program and it is not good, the service is awful too.

This is the reason I bought the package, called for refund, was told had something like 2 weeks from purchase date for refund and best they could do was give an extension to use package, but my package is already over a year old. I explained situation that I bought package not intended to use for 14 months from purchase and they were unable to fulfill their end of deal. After long discussion I was given an extension to use package and told to come up with a different location. So it's been almost a year and my vacation comes around again. I call to make reservations for Clearwater FL location at beginning of March. Told my package has expired and I'm out of options. $199 taken from me and runaround given. Do not use this company. They do not honor what you are told by their agents. Don't trust them. Dissatisfied customer.

I had to call the manager three times: once he sent a maintenance person to try to fix the heat, the second time he came himself to try to fix it and the third time, I was given a refund and I left. A week later, I see that I was credited by the online booking party however, the hotel has charged me a fee of $75 and I will now have to contact them to find out why.

So We accepted the credit card. I set up a couple of small autopays on the Visa. Then I called Wyndham Visa rewards to set up using my points to pay my fees. Well, before I could use any points at all, we had to spends another $5000 to earn 10,000 points. Ok. So we put some large purchases on our Wyndham Visa. I called again. Talked to a very nice lady to set up using my points to pay my fees. She kept asking me if I was sure I wanted to do that. I explained my understanding of how points were used to pay my Wyndham fees. She then read some legalese to me and asked if I wanted to use my points. Thinking we of the same mind I said "Yes."

About one month later I get a letter advising me that per my phone call all of my 10,000 points were used create a $60 credit on my Visa!!! Huh?! I gave up valuable points on my other Visa travel card for a $60 credit. I feel like a sucker. So beware of Wyndham. I haven't had a chance to use my travel points yet. But I will definitely be back with my critique. Hoping to give that review more stars.P. S. Cancelling my Wyndham Visa.

Most everyone else has confirmed my suspicions about what would happen if I went to this event. Waste my time. Pressure me into spending money, etc. I ended up calling them back to see if anyone would be upfront with me, but I suppose they're trained well. Do yourself a favor. Avoid Wyndham Vacation Resorts and Wyndham Hotels. Super scammy, Feel sorry for the people who have to be the middlemen, tricking people through fake prizes.

Yesterday I tried to book just a couple days (figured I could at least do that) only to find I don't have ANY points available. All I've been able to find out so far is that they may have been forfeited because I didn't use them! Seriously? They won't let me use them then they take them away? And I am still charged over $300.00 a month. They don't mind taking money but they sure won't offer anything in return. This company is the true example of scam to bilk people of their hard earned money. I can't take a vacation because of the monthly expense of this company which provides me absolutely nothing in return. Stay away from them at all cost!!

The next day we were invited for a tour and breakfast at the Orlando Wyndham property. We were made to wait for about 1 hour before an executive came and took us with him. There were some little muffins and coffee in the name of breakfast. He started off and we realized they are just trying to rip us off and trying to sell their property for $15,000 or so for lifetime access and some points which made no sense at all. Suddenly to our shock, their manager came up and asked us if we hold a green card. We told him that we are on work visa. He immediately said very rudely that we need to leave.

It was astonishing how people in the service industry can behave like this. When we asked him why we were not asked about our citizenship or visa the day before, he casually said the executive is at fault. My concern was not the 8 day offer or anything but the hell lot of time we wasted there. Who would make up for our precious time and money that we invested. It was humiliating to be picked up in the middle of it and made to leave. Why should we suffer for their mistakes? Isn't it the duty of their executive to ask us such questions before offering us their tours and these trips?

In the end we decided it wasn't for us, but before we could get our "gifts" we had to take a survey and at the end of the survey the rep got very creative with financing, and I think we could have gotten in really cheap on a 1 day a year timeshare. His whole demeanor changed when we didn't agree to purchase. (The more we said no, the meaner his attitude became.)

Anyway, with this two hundred dollars in slot money that could only be spent at the Super 8 Grand Casino, we went to cash the vouchers in and found that it was only "bonus cash" that could be only used in "bonus machines" which in reality was two banks of outdated slots. Once you put your voucher in you couldn't take it back out so you had to play all your points at once on the dollar machine. The only way you could get a cash payout was to win $4,000 in promotional funds and they would pay you $100. What a ripoff.

The other vouchers weren't very good either and the two hour presentation ended up being over 4 hours with nothing but pressure to buy, buy, buy. I am glad we didn't buy because if the way the presentation was handled is any indication of the way the company is run, I wouldn't be trusting of anything they said. These were some of the best dressed hawkers I have ever seen. Then we kept getting reminded of our great experience every time we walked through the hotel lobby by the same person offering us the same package over and over again.

They totally ruined the whole experience with their misrepresentations of facts. I left feeling like I needed to take a shower or something.

Long story short, we are stuck with premium weeks that can only be used on the RCI side and Wyndham points that cannot be combined. When you call to talk to anyone about the problem they just shift you off to another number and you never get the problem resolved. So, if you own Wyndham/RCI weeks and you are looking to buy points so that you can have more flexibility in your travel - you are not going to be happy.

We had a lady whom worked for Wyndham tell us to make the most of the event by going separately so we could each collect a $150 cash card. I was already anxious and excited to attend a timeshare. Incentives are nice but are not the reason we would attend. My husband and I had talked about it for months. He wasn't wanting to attend this one, so I was excited to go for the both of us. But, that wasn't about to happen. Because as the guy stated at the counter... I couldn't attend as a single ** woman from Seattle with no American Express card. Now, I'm not sure if the word ** came out by accident or if I just got to finally witness a racist comment aloud! I immediately looked at the man, waiting for him to laugh like it was a joke but it wasn't. I then slapped my hands on the counter and shared how sexist and racist that comment was. I couldn't stop talking about the disgust I felt.

Next, the lady that told us to go separately interrupted and said that "they are actually married." But since you needed proof of our marriage... we have different last names, the individual at Wyndham wasn't going to let me attend by myself. That's **. Not a problem if my husband came. What if I was the sole breadwinner of my family. I'm threatening to file sexist/racism charges. You showed me the world has not changed and I still am being judged by my sex. I'm ashamed, humiliated and disappointed. How do you teach your employees to degrade women and get away with it?

Not once did your employees ask me what was my income. Instead, I had to get my husband involved just to get me in and he wasn't as interested at the time... I manage our finances at home... not him! My husband did not want to attend the timeshare opportunity but because of Wyndham's sexist/racist policies, he had to attend! Not for you but for me. And for what... a $150 American Express card.

So on the day of the timeshare, Friday, October 7, 2016, we were told to be there at 9:30 and would be there for a two hours presentation... 5 hours later we were able to leave. That was way too long. So when we arrived about 9:15 am, we were the first to arrive and the very last to be escorted to breakfast and then we were escorted to the conference room after being grilled repeatedly about another individual with the same last name. Nothing like being grilled by 2 different individuals and then to eat breakfast late while the guy is talking. The boss, no idea what his name was told us we would be treated extra well at the end, to make up for that morning's errors. While others came and went we were still there. I appreciate the time and was really intrigued. I was immediately turned off by questions and being stared at like we were doing something wrong!

UPDATE: Wednesday, November 30, 2016. Phone call from Wyndham. Wanted to know what they could do to make it up to me. I said free hotel stay. I was told, he could not do that and asked if there was anything else he could do. I cannot promise I will be quiet on any social media sites. When asked if I'd like another $150 American Express Card, I said sure. But, I wasn't done... I think he thought we were. You cannot pay me $150 and think all is good. Never will I discuss business/complaint while at doctor's office.

At this point, I suspected it was a time share, having attended one in Mexico years ago. The young man overheard me say this to my husband and quickly assured me it was not. They only wanted us to listen to a 90 minute presentation and show us the resort. He then sweetened the pot with a couple of other "free" gifts. Total time was to be 2 hours. The next morning we were taken to another hotel to a back room where we were served cold eggs and greasy bacon on plastic plates with plastic cutlery. From there we were taken to another room to hear the presentation, but only after we used the restroom or got coffee as we were not allowed to leave the presentation.

Another fast talking man who was very slick went through the spiel about how we deserved a high end vacation, unlike the other poor slobs wandering the streets of Vegas, dragging their luggage behind them. He shared with us the fact that he had previously been a lawyer in New York, rather suspicious as to why he left that to hawk time shares. When he was finished, we were re-assigned to our person who sat with us at breakfast. This young man escorted us to the resort, which was quite lovely, and then back to the hotel for the hard sell.

Although we made it clear to him that we were not in a position to buy due to other commitments, he badgered and berated us until we said we were leaving as we had fulfilled our part of the bargain and then some by spending a entire morning there. His veneer of pleasantry disappeared and he became quite nasty. He then brought over a big fat Texan in a fake white buckskin jacket who had a new price list for us that was the cheapie version of what we'd been given earlier. At this point we were so disgusted that we stood up, said we were going and demanded our "gifts". We did get them and used every last one. But it was a high price to pay. Avoid these people. They are liars and scammers.

The second time I made a reservation and canceled it, I decided to call the hotel directly after I canceled it online and the hotel clerk said that there was a duplicate reservation as well but that both had been canceled. I asked why there was a duplicate reservation and she said that it is due to the fact that Wyndham Hotels uses a different system for online bookings than what their subsidiary hotels use so at times the systems don't match up! Her suggestion was to call the hotel directly whenever making cancellations. Really? Well then that is something that the consumer should be made aware of. I wonder how many people have been charged for a one night penalty fee when they were told they didn't cancel their reservation when in fact they did? Seems like the makings of a class action suit.

They also convinced us that should our lifestyle change we can easily withdraw from the membership by transferring it to another new or an existing member even with a profit as its value apparently constantly grows. Only at the very end they shocked us with a figure that this membership actually cost money and further convincing us not to worry. At this point hungry and exhausted we started to be nervous and suspicious but it was too late to leave as they wouldn't stop pressing. It seems that the whole purpose of this exhaustion was to have us our brains stop working.

We were running late after exhausting 6 hours everything was rushed as they wanted to get us signed as soon as possible. We told them we were in a hurry and we only had 10 min to spare as they promised it would not take long (to hook us up in this global scam schema that to this day we can't get rid of causing us further damages). We paid a deposit and were told we can paid the remainder in full or by installments. As we were running out of time we decided to sign in but cool-off in the next few days, which we did, or we believed we did.

After doing a quick research preceding our decision to exercise the cooling off right we learned that purchasing into the Wyndham Vacation Resorts Asia Pacific Pty Ltd membership is a Scam Schema, a believe I base on the following findings which match the Australian ASIC Scam guidelines: None of our requirements from their assessment were possible except going different places, an option which was only on our wish list and probably only possible when you retire and have no other things to worry or do in life. And even this was only possible if you were to book at least nine months in advance, based on a very limited availability (especially in a peak season) at a premium price allowing you to stay only few days which restricting you to one very expensive holiday in a year.

They have been offering false promises that we would save significant amounts of money compared to what we would otherwise paid holidaying on our own giving us some example of over $100K saving over 10 year period. After checking out some available locations we found they were ridiculous expensive - promised savings that would never eventuate. We found that the Vacation Credit's market value was 10 times lower than they have presented it to us and they are impossible to resell or to organise a membership transfer contrary to what they have been promising.

After doing some search enquiries we found that there are no rooms available on any location we would possibly be interested in the times we would like, few locations that we were interested in were not available in their catalogue and that there was absolutely nothing in Australia at all or Europe, our preferred destinations. We also found out that there is simply nothing available on their booking website, as any search we did was returning nothing available. On the Presentation when we asked them to show us how to make a booking they showed us some false figures but failed to login to their system due to some technical difficulties.

After reflecting how the presentation went we realised that: The membership application (agreement) was unjust, misleading and deceptive; The application (agreement) did not have provision nor was communicated to us whether we have received independent legal advice or other expert advice; The application (agreement) fine print details were not explained to us; Undue influence, unfair tactics and pressure were used on us; The credit/finance provider (Finance by Wyndham) did not take measures to make sure we understood the nature and implications of the transaction; The credit/finance provider (Finance by Wyndham) would have known and could have reasonably ascertained by reasonable inquiry at that time that we were not able to repay the loan, or could not pay it without substantial hardship.

Wyndham Vacation Resorts representatives and administrators behaviour at the presentation and when signing the application have been misleading, deceptive, ambiguous, confusing and false, at moments particularly harsh and oppressive being excessive and intense in nature, using unfair practices and harassment tactics that were intimidating and exhausting. We have been pressured to sign an application (agreement) on the spot without fully understanding or reading the documents presented to us, we have been misinformed presented with false information, and we have not been given the important (binding) information.

We thought we have exercised our right to change our mind by sending the cooling off notice to Wyndham Vacation Resorts Asia Pacific within the required 7 day period and by calling the Wyndham Representative and telling him we have changed our mind, we were not proceeding and we were cooling-off. The same has been expressed to Wyndham Customer Care representative. After more than 12 months we are still trying to recover our deposit, clear the defaulted/outstanding payment of $20K from our Credit Rating File (as thanks god we didn't make any further payments) and remove us from their mailing lists as they still refuse to acknowledge the cooling-off right.

Although we have not used or exercised any benefits, products or services or whatsoever, from Finance by Wyndham, Wyndham Vacation Resorts Asia Pacific Pty Ltd , WorldMark South Pacific Club, RCI or GrabIt by Wyndham, etc. to this day they still refuse to accept and honour our cooling-off right, still demanding to pay them their membership, refusing to return our deposit, and reporting a default payment on our credit file to VEDA a leading provider of credit information in Australia.

Their latest letter states that since we have not used our 8000 points (I believe we actually received 16000 on the presentation day plus some bonus (read worthless) cheap cruise tickets) in 12 months they had to sell them for 10 times less their original value and are still asking for the $20K difference to cover their loses?! If you are from Australia please report them to ASIC and ACCC to enlist them as a SCAM company. Very simple online forms. They need more complaints to be able to proceed.

I discussed in a few years later about 3 years, they offered me a change and apparently I should be saving more in paying maintenance, but instead I started paying triple on everything. They don't explain the real thing, but push me on buying their products and even I explain I cannot afford. They make it possible for me to be accepted, but for my surprised after paying cash with a credit card and signed all their paperwork I found out later I owed like closed to 40,000 for 3 rooms and a week, and the maintenance is more than 200 per month how can? I have to pay almost 1300 every month for a timeshare?

Because they added another loan and they told me will be one, and I will be paying less in maintenance in comparison to my previous monthly fees, but that was a lie. I am doing my best in paying but is unfair why they lie to me and when I call to complain they keep transfer the call and they say will call me back, but never call me. They just ignored me, but as soon as I am late of days to make their payment they send me a threat later as COLLECTION not even a few days I received the threat.

It is almost a year, and still owed the same, why? Because they added without telling me about 19% interest on top of that, so that nothing will cost me over 100,000 in a few years. Please help me on this. I really feel this is a fraud! I am not alone. There is a company thank knows everything about his and I never call them and this company keeps calling me asking me to representing me and make them pay me back or cancel the agreement without me having any more to deal with them. They want to charged me 6,000 for that process. How can I do that is too much as well.

Please help me on this bad influence. WYNDHAM is not good. They promise good service and future accommodation but is not true. Whenever I want to use my points is never available the date I want but the date they want. Because they sell my timeshare rooms to external customers so they make more free money unbelievable. When I want to use points overseas I have to pay like 500 per that process and extra money to the hotels on fees. So I realized by saving $250 for maintenance, and $1300 monthly payments for 30 years I could just go to a luxury hotel and will be quickly available.

It is a rip off and they should be paying me back all the fees illegally they promise me wasn't true. Also, to convince me they offered me 2 weeks vacation wherever I want. They even write on the contract document, but when after months I called to book a place, they told me it doesn't exist because they should have give me a certificate with a number, but I never got that so was a lie again. When I called for the person who sold me all that deals, they are gone, either they no longer work or they moved to another state. So I just get upset, frustrated and feel they should pay back my frustration, my money back and they should be in audit asap before they get more victims. Thank you please help me.

The agent I got immediately went into overdrive and called the hard sell guys when I first talked to him. I saw the paper with the cost and told them that they are crazy to present such a cost to buy timeshare - I already knew about the maintenance and housekeeping costs that are then added in to it all. This is definitely hard sell so if you make it a game and look at your watch and say ''Ok the 90 minutes are up, I'm done, give me the gift you promised for my 90 minutes," you can get out of there with the gift you earned.

Can't believe anybody actually falls for this scam of selling super expensive timeshare that also carried maintenance etc. We own a vacation club, Vacation Village Voyages, $189.00 a year for 6 weeks of resort vacation, no other fees except the confirmation cost. It's not bad and I have had 5 weeks so far this year. Last year I used a week in Costa Rica for $299.00 in a 3 br., 3 bath, 2 story, fully furnished condo with security and a cold pool right in the capital city. I used several weeks there. Timeshare is totally a RIP OFF. We had 6 weeks in years past but I just stopped paying and eventually they went away. It's not against the law not to pay your bill.

I left the building and when I got to my room I noticed that it was non refundable. I go back the next day to talk to her. She was not there and I spoke with someone else about the incident. I told them that I was not interested in attending the meeting. I ended up going to the meeting due to my non refundable 80 dollars, they promise it was going to be a one hour presentation.

The presentation was 1 however, they assigned you an adviser which is an aggressive sales person. I told him that I did not have any questions, that I was happy with what I have and was. to interested in any offers. I also told him that I was tricked to assist the presentation. He was aggressive and not cooperative. He insisted for us to stay there so he could show us what he had to offer. We had schedule a tour with our family and we did not have the time he requested. We made him aware of our schedule tour and he did not cared. He told us to get rid of our watch and phone. He was very rude and unprofessional.

Be aware and DO NOT attend this presentations. It's an all day thing. They will not let you go until they meet their goals. The 60 or 90 min presentation it's a 6 hrs. BE AWARE. They want to sell you an expensive timeshare that comes with a 50dollars monthly fee. Not worth it. Very disappointed.

Looked forward to trip to Towers On The Grove in North Myrtle Beach. Wanted to do the sales meeting. Went to their "hospitality" office before they even had a chance to start hounding me. Told them what we wanted. Not to buy. Wanted out. Set up meeting. Returned later with the wife. Been there done that. Laughed at others in the waiting room. Obvious they had no idea what they were about to go through.

Here we go, Assembly line tactics. Sign in. One lady came over with clipboard and took our names. Gave us name tags. Clip board changed hands couple times before it was placed on counter. Person from back comes up and gets clipboard. Again we laughed. Knew it was our name because wife's name is hard to pronounce and they were clueless. Typical friendly banter we've heard countless times dealing with these people. Down hallway to room full of people. New twist. Not the bullpen full of tables but a small seminar type set up. Big screen TV and a lectern. Couple dozen victims already seated in rows of folding chairs... No No NOOOOO....

We turned around at the door and said no way. Told them we were there to get out of the club. Not to buy more... They rushed us back down the hall like building was on fire. New victims were hearing us... They held pow wow in corner of waiting room. They didn't know what to do. Finally said person we needed to talk to wasn't there yet. Asked if we'd come back later when that person showed up. You bet... Barely back in room before they called. They were ready. Back to waiting room. Assembly line people kept their distance from us. They did hand us list of free gifts to pick from.

Original clipboard placed back up on counter. Young guy in new suit walks out and gets it. More banter down the hall and into... The bullpen. Kid wasn't sure what to do and had us stand there and wait a few minutes. While standing there a guy walks by and through a door behind us. I turned while door was open. Didn't look right. Room was semi-dark. Lighting looked odd. Then noticed mirror by the door. Strange reflection. It was two-way and people were in the room watching the bullpen. I walked over to it and stuck my tongue out.

The boy comes back over and sits us down at nearby table. Close to the mirror. Laid clipboard down and he walked off again. I looked at papers on clipboard. Little if any information there other than our names. Seconds after sitting down the kid pulled out list of figures and saying "this is what you have now......" "You know. We've all heard the same pitch how many times?" I stopped him mid-sentence. Asked him if was selling. Look on his face said it all before he could respond.

Told him we were wanting out and wanted information about the program. He had only been with Wyndham for two weeks and didn't know anything about it. THIS was the guy that knew what we needed? We got up and headed to the door. Tossed the list of "gifts" on the table. Out through the waiting room. Told them in so many words (no profanity) they needed to lighten up on the sales pitch and listen to the members from time to time. Going out door I could hear them scrambling trying to explain things to the victims still in the room.

Back in room girl from sales called to see why we left. I explained what happened and in matter of seconds she caught herself in a lie. Surprise. She said it was mistake. The kid wasn't supposed to take us in and in next breath told me his job was to get our information for the other person. Phone rang every day all week. A card was slipped under the door asking us to call. Can't wait til next trip. I'll do same thing every trip until somebody at Wyndham talks to me.

They let us go back to our condo for 2 hours and we decided to decline the offer. We were told we had to come back and sign off on the offer. This we did after another 45 minutes of high pressure sales. I finally had to irately say, "NO!" With all the costly maintenance fee increases, I would discourage anyone to buy timeshares! You would be much better off going to the vacation rental companies!

It was only in the afternoon that we realized it: something was really wrong, nothing could be that perfect. So we decided to do a quick search on Internet and wow!!! Sooo many complains!! We got desperate!!! Luckily we found in the contract the 10 days limit to cancel the deal, so on the next day, Monday 10th, we went to UPS and sent the letter with everything they required. Tuesday we went back to the bonnet creek to give back the book and tablet we received. It is Thursday 13th and we still didn't hear from them. We are started to talk with a lawyer just to be sure that everything done was correct and as per contract cancellation section.

We will update this as soon as we have any news. Don't get trapped by being innocent!!! Do a little research before!!! Don't fantasize in their stories!!! This is the real world, nothing comes that easy!! Just check the amount you spend on hotels and the "maintenance" fee you will pay forever. And you don't know the rate that the maintenance you raise...

So next day, we got up and went to the resort at 8 am... I did the math and we should have been done by 10 am tops! Of course that didn't happen... This guy "Pedrito" kept us until 3 pm and I gotta tell you, he does know how to be a salesperson. I will give him that. However I requested from the very beginning that we was honest with me and my husband. I didn't mind if the whole thing costs a billion dollars... as long as there weren't additional things nobody told you about and charged out of the blue to our credit card.

Long story short, we were just about to sign the contract when we found out that there were in fact some other stuff "Pedrito" forgot to mention we also needed to pay for. When we confronted him about this, he forgot to be nice and polite and instead started to ask all these questions about the things he did say. I told him that at the end it was my and my husbands decision not to buy the damn thing... believe it or not... he insisted!! And tried to explain for the million time how the points work, how much we are going to "save" and how much we have connected with him and his wife (he made all these stories up on things and stuff we have "in common" no need to share with you how pathetic that was... just to sell us a lie.)

At the end I was so upset I just wanted to leave. I asked them to destroy all the paperwork we have signed (thankfully we didn't get to sign the contract) and they had to cancel our down payment... This kind of business shouldn't exist! I still don't understand how the government and latinos can put a good word after Wyndham. It is just sad. If you are deciding whether to buy it or not, trust me on this. Your money is better off on your bank. Don't waste a penny on these people... not worth it at all!!

The "abuse" did not stop there and when we were not budging the supervisor would lower the price then say he would give us some time alone. We firmly stated we were not interested and regardless of how much time he gave us we needed to get home as it was getting late (now around 8:00pm, started at 5pm) and we have animals that eat at 6pm and my fiance gets up at 3:30am. Well, he still proceeded to give us "think time" and after 20 minutes I went to the bathroom and passed a hallway where the staff break room was located. In there stood both the initial sales person and the supervisor just B.S.ing with each other. This happened a few times during what we called a "hostage situation".

When I returned from the bathroom and told my fiance what I had seen. He was livid and approached another sales person telling him we want our certificate and we were leaving. Well, he just went and retrieved our supervisor from the break room who proceeded to repeat the above situation. It was like living (and re-living) this nightmare that you just couldn't wake up from! After the supervisor realized we were not UNDER NO CIRCUMSTANCE going to buy one of their timeshares, he said he needed to go get the paperwork for the gift. Again, he left us for 20 minutes and again, I went down the hall to see if he was "kickin it" in the breakroom AND HE WAS!

So, this nightmare of a situation ended when I went back and told my fiance he was indeed in the breakroom B.S.ing (AGAIN) and I just left (we drove separate cars as I had come from work) as it was now past 9pm and my animals needed feeding and I was on the verge of losing my cool. My fiance did not wait for the supervisor's paperwork for the gift but instead left the "hostage room" and went directly to the window where the gift is given. Needless to say, he gave that poor female worker an ear full (and so much more) but did let her know he was not upset at her but unbelievable angry with the supervisor.

PART 2: So now we have our "gift" (certificate activated on 7/15/16) and when we call to book our 2 night stay we are told we had to wait until September. Well, that sucks but okay, we get that, they are waiting for all the tourists to go home and school to start. But, when we call in September they are all booked up for the rest of the year and only have a Monday/Tuesday in November. My fiance takes it because it's all they have available but doesn't realize I am not able to just take off a Monday/Tuesday as I work for the school district. So, he calls back to switch the time to a weekend in January but is then told (by a different person) that they have a weekend available in November. Is it a miracle? No, just complete B.S.! The end. Thank you for listening.

I called today 9/12/2016 and bottom line they said, "We can't reimburse." You can only call when they are open. So the promotion is not very valid. I talked to someone from one in management at one of its hotels and said they make difficult so that you can't get the $25. I feel that should be able to automatically after the two stays automatically have the $25 in their system. They should also be open for those claiming the $25. I raised the question to the online manager after talking to someone who could barely speak English. She said that they are business and they can't stay open all the time. She said if you don't call when they are open and they don't give credit after the fact. I was infuriated. Of course they zapped my request to comment after the call. They should be able to make allowances for when they are at fault. Of course they feel they are not at fault.

As an added note the stay at Thunder Bay was the only bad stay on our 39 day vacation. They are one of two who charged an additional fee upfront to cover if I did anything wrong on charges. The other was not as nasty. They charged and I had to sign an added either $50 or $75 charge. I don't recall which value. They said they did not trust me so that why I had to pay more. I said if they don't trust then why should I should not trust them to return the money. When I checked out I asked for the corrected copy. When I left I got some flake. I asked why should I trust them. Note: The bed was too soft and not much amenities.

After I booked a hotel room for my family for a short getaway for our 9 year marriage anniversary, I received a confirmation email, that upon arriving to the hotel, we will have to attend a 120 minute presentation. Seriously?? 120 minute presentation to receive that promised $100 gift card! I was furious, but said to myself, "It's only 2 hours, let's get that out of the way and enjoy the rest of the 'vacation'."

We booked the hotel in Ft Lauderdale from Friday till Sunday. We got to the hotel at 3pm to check in and right before my check in I received the phone call about coming to the presentation the next day at 12.30. I asked if there is anything very early, so my whole day doesn't go to waste, because of the presentation. The earliest they had was 10.30 in the morning, which I thought was fine and we will be done by 12.30 and enjoy the rest of the day. We already didn't have much from Friday, the next day we got ready for presentation which was 30 mins away from hotel. We were assigned with Allen at Wyndham presentation, who was a nice guy, but the whole experience was horrid!! Let me just say the whole presentation lasted until 5pm!!! We were there with our two small children. (Thank God they are very well behaved and actually sat down for all those hours!!!)

We did not want to purchase the ownership at the moment, because we are buying a house at the beginning of next year and wanted to get that out of the way and maybe purchase ownership after we purchase the house. I was very disappointed as they clearly did not give (excuse my french) a ** about how we feel and did not respect the fact, that we want to buy the house before we buy anything else... Other 2 colleague came to talk to us and were SO pushy and trying hard for us to buy it. Even though we probably would if we have already purchased the house, but THANK GOD we didn't especially after reading all these reviews that are VERY TRUE!!! They just want to screw all these people over! They don't care about YOU, all they care about is their money! And even after explaining 10 times that we don't want to buy until we purchase our home, they were still so pushy and annoying!!

If you really look at it, those points don't even make sense!! They tried having us purchase 64,000 points a year and I asked Allen how many point it is to go to Puerto Rico for example, and he said 35,000 for 2 weeks. And on our way out we spoke to another person to buy this "trial" package which gives you 300,000 points for $3500 and you have 2 years to use them. So I asked him again how many points to go to PR and he said 145,000 points for a week in the slowest season! Already lies from the first salesman... So if you really do the math, it would cost $3500 for hotel only for 2 weeks in PR buying this trial package. When it would cost cheaper to just book a hotel on your own in PR! So frustrating dealing with these people!

They got us to sign a paper to only check if my husband qualifies for 0 down and no payments for 6 months, which we already knew he would be approved because he has a great credit, but the lady that came after Allen was so pushy and just wanted this paper signed without telling us how much monthly payments would be etc. And saying I don't know finances, when I clearly do, she just didn't want to give us any info on payments etc... She just wanted to get the papers signed... What a cheating company!!! Let me just end with our "family vacation" being ruined!!! Ruined because of this stupid Wyndham cheating company!! My poor kids didn't even get to enjoy anything!! They are careless and treat you bad if you don't fall into their trap and buy it!! I forgot to mention, that we didn't even want to go to presentation, but in my email it stated that there would be penalties if we don't attend!!! SMH. STAY AWAY FROM WYNDHAM!!!

Now, fast-forward to July of 2016: On July 17 thru 21, 2016, we stayed in the same hotel. What an unhappy difference four years made! The breakfast bar had shrunk to include only toast, waffles, and cereal. The sheets and blanket provided on the bed were much thinner than we had in 2012. The housekeeping service did not provide us with a full set of bath towels when cleaning our room. Several fixture screws in the bathroom were loose. I don't know if the same is true of all the rooms, but it was for Room #167, which we stayed in this year. ALL of the vending machines AND the washer and dryer in the Guests' Laundry Room were out of order. The Ice machine was completely out of ice throughout most of our stay this year.

The Wifi provided to our room kept cutting in and out, but I was able to get the amount of online time I wanted. I used our own iMac in our room, instead of the Guests' computer in the Main Lobby, which is even slower now than it was 4 years ago. I mean, that old Hotel computer barely functions at all. The exterior door at the South end of our hall near the Laundry Room did not close properly, causing potential lack of security not only to our room, but to the whole building. The swimming pool was still very nice to swim in, but by itself, that was not enough to redeem this hotel to what it was just 4 years ago.

To sum it all up, this hotel has sharply declined in the past four years in quality of service, and failed condition of the facility and vending machines, and the decreased quantity of choices offered at the daily Breakfast Bar. On our next visit to the Bloomington/Edina area, we will find a different hotel in the area to stay in. This Days Inn just doesn't satisfy in 2016 as it did in 2012.

Needless to say we got no money back. Now on to the new cabin, Zombeaver. It was a beautiful cabin unfortunately it had no view other than other cabins and trees. No biggy, it sucks but I can deal. We stayed for 2 weeks; the first week in I had put the trash in the bear proof trash bin as instructed. Well the next day we go to leave and a bear had literally broke the bear proof bin plus we find out that the hot tub is leaking. So we go to the office and report what happened. When we left he was telling me what was said. He asked her if this kind of thing happens all the time, she said to him it only happens to people that don't read the rental agreement, you're suppose to put the trash out in the morning and someone comes by and pick it up. (We were there for 2 weeks and only saw the guy once.)

I had actually read the agreement prior to signing it. Nowhere in the agreement that I have did it say to do that. I even re-read it thinking that maybe I might have missed it. I definitely did not. The people that my husband had talked to were rude to him and made us feel invaluable as customers, who spent a fortune on a cabin. This was our way of celebrating me being cancer free and our honeymoon. It was a stressful situation and it dampened our trip. Needless to say we will take our business and money elsewhere. There are plenty of other cabin rental places that I'm sure would be happy to have us.

We chose the last time available which was the 12:30 shuttle for the presentation at 1 pm. We got in the lobby around noon to wait so that we would not miss it by any chance. We chose the last time available because of the "90 minute" presentation, we wanted to be leaving the presentation by 3 pm, so that we could meet up with some friends at Magic Kingdom and be able to catch the light show that night. The shuttle arrived around 12:45 pm and took us several miles to the resort where the presentation was to be held. We finally arrive and have to wait for almost an hour for our family to be called. We were assigned an agent and by this time I was already upset at all of the time that had already been wasted. He asks, "Did they tell you this was a 90-minute presentation?" I told him that they did tell me that is was a "90-minute" presentation but we have already spent those "90 minutes" getting here and waiting to be called.

He asked us if we wanted to leave like we were wasting HIS time. I told him no because I had already given the lady at our resort almost $200 for these discounted tickets and I wanted my tickets, so we stayed for the presentation. We had to watch videos (as expected), and listen to someone speak (also expected), then we took a tour of this vast property (not expected). We had to walk a half mile to get to the model condo that they wanted us to see. When this whole ordeal was over, we had to walk the half mile back to the presentation room where they had more people set up for us to purchase the timeshare. By this time I was angry because it was now almost 5 pm. We told them we were not interested, especially after they kept stressing over and over again a "90-minute" presentation and we were entering hour 4, including the waiting we had done. They finally let us go and sent us to the "gifting" room.

There was line out the door in this gifting room filled with people waiting for what they were promised. This took another hour to get to the front desk. We finally get to the front desk and I requested that the teller give me the tickets that I already paid for and I requested a refund. I told her that we were victims of this company's false advertisement and it had cost us a day at the park. She said she could not do as I requested so I then requested a manager. The manager could have not cared any less than she did about my daughter's birthday trip and the time that they had taken away from her. She said she could not do as I asked so I asked her to get someone who could. She didn't bother, and by this time I was full blown upset. I was crying and fussing because they did not care that they had ruined my daughter's birthday and were not willing to compensate my family for our lost day at the park.

They called security and I was asked to leave. I only wanted them to compensate us for the time they had robbed my daughter off at Magic Kingdom. We ended up only being able to attend one park that Saturday, instead of 2 before we had to make the long drive back to Mobile. I tried finding a customer service line or forum for Club Wyndham but I was unsuccessful. I know that others have experienced this treatment because there were others in the "gifting" line that were upset behind their "90 minute" presentation. I hope that this review keeps them from doing this to other families.

Third night: We left the hotel at approx. 1:30 p.m. I left a tip on the bathroom counter for the cleaning people. We returned at approx. 10 p.m. to discover the money gone and the room just as we left it. Outraged does not begin to describe how I felt. The manager Topher said he would review the room entry log and deal with the person who took the money. He later notified me that the person was reprimanded and they would no longer be assigned to our room. No offer to refund a night or even a complimentary breakfast... nothing!

Fourth night: My two year old stumbled, fell, and hit the corner of his eye on that same sharp-cornered, dangerous footboard. Blood gushed from his eye and we had to rush him to the Emergency Room. We filled out an incident report and two days later we still were not contacted. Then when we did speak to Topher, the manager, he said that the general manager would contact me and my husband on Monday.

That same night we returned to the room only to discover once again this had not been cleaned! If that wasn't enough my son thought he seen a roach in the room!!! Immediately we started packing things up. We called the manager and he came to our room with another man that did a quote-unquote inspection of the room for evidence of roaches. Ultimately our room was switched. The following Monday I discovered that Topher was the general manager all along and they weren't going to do anything to compensate for my son's injuries.

When we back, we found there were lots of complaint about this company, so I called them to cancel the contract. The 2nd time when I called them, one male representative said he met a lot of complaint like me, so he personal understand and very sorry about my bad experience. He told me there are two options, 1. I can give up $5000 and cancel the contract. 2. He can transfer me to another dept who help us resell. However there is a waiting list. I told him I will think about it then make decision.

However when we contact Wyndham again, all other representative denied that I can cancel this contract with my loss of $5000. (We NEVER use their service yet!!!) And sale dept said we HAVE TO pay $15000 of rest of our contract, then they can sell it for $2000-$3000! I can't believe what I heard! This is a business trick and cheating! I emailed back said I need stop payment and cancel my credit card due to this issue. And I need find a lawyer to sue Wyndham company. If anyone want to join me due to similar experience, please contact me. To other potential customer: PLEASE consider carefully before you sign the contract!

The only location that is available to me is Orlando - the one that I chose initially. I explained to her that I was told by the sales rep who sold me the package that the choice was only for the purpose of the package. She said that the policy changed at the beginning of August and that my only option was the Orlando property. To say that I am angry, is an understatement. I am FURIOUS! INCENSED! And absolutely horrified at the blatant dishonesty of the company. I live in San Antonio, Texas and while I have plans to take a family vacation this year, I have no plans to travel to Orlando. The fact that my location options could be curtailed to ZERO was never, ever told to me. Prior to this, I would have said that Wyndham was a reputable company. Now, I am of the opinion that the company is totally dishonest.

When booking a Disney trip I called the timeshare I stayed at to ask if I could use the stay I purchased. I was interested in purchasing the timeshare so they offered to give me rates on the purchase without having to sit in the seminar. At that time they also provided me with the sales package information by email since I never received on the 4day trip. I asked if I could get a refund on the trip of $179 if I moved forward with the purchase. They stated no. I asked if I could get a refund since no dates I am requesting were available. They said no. I was never informed of a 15 day cancellation by the sales rep over the phone or even the rep who was trying to help me with my Disney trip. I can’t even rate them a one star because the lack of knowledge, communication, and lies they told.

At 1 hour and 40 min this guy says "Are you ready to go take a ride." I said - "you have 20 mins left we aren't going for a ride." He says "Oh no your two hours doesn't start until "rambling" guy shuts up." I said -- "No way we were told 2 hours. You got 20 mins." Then the manager comes over and says "WHAT ARE YOU BITCHING ABOUT". Seriously and you think I am buying so much as a glass of water from these people. He told us we had to sit there 20 mins until we get our promised gifts. I called the reservation number and started complaining, and soon we were told we could go get our "gifts". Talked to other people - they were there 3.5 or 4 hours. DO NOT WASTE YOUR TIME. NOT WORTH THE FREE GIFT. IF YOU DO GO - BE STRONG. GIVE THEM 2 HOURS BUT DON'T BUY.

So we scheduled the breakfast for the Friday after Thanksgiving. We show up at our assigned time of 8 am. We check in and wait for someone to come get us. A sweet lady named Karen comes and takes all 4 of us back to breakfast. The buffet consists of scrambled eggs and biscuits and bacon. So we get our food and cram ourselves on to the smallest table to eat. She is rushing us to eat saying another group is coming at 10 and we have to hurry. So she asks my kids if they like crafts and coloring. They say yes so she then asks us if she can take them to the coloring room. We say ok. It's only supposed to be for an hour anyway. She returns and begins her pitch. Asking about our vacation habits and spending and whatnot. She makes everything sound like we would have amazing vacations for the rest of our lives. She shows us the model condos, which are beautiful. She then brings some packages of points.

She tells us that since it is Black Friday they have great deals for anyone that signs up today. We end up buying the smallest amount of points we could afford. She threw in two "free" weeks of vacation and over 200,000 bonus points and VIP status for 2 years. We were excited since we were already planning to go to Disney World the next summer. She made it sound like we could do the hotel and tickets with nothing but points. Nope. We get home and forget about the points until January 2016. I start looking at places in Orlando to book our trip. Well turns out the free weeks have insane blackout dates and require $250 to use. Was able to book one of the nicer condos but it cost us all of our bonus points plus some of the regular. Tickets had to come out of pocket. No biggie.

Fast forward to the vacation time. June 2016. We arrive and check in. The check-in lady says that we, as VIP members, have been selected to attend a special presentation, only 1 hour of our vacation, and we get a free breakfast and a $100 Visa gift card. But it will require a $20 hold on our credit card. My husband, only seeing the $100 reward, signs us up. We pick a morning when it is supposed to rain. We show up for our free breakfast and VIP only meeting. What a joke. Breakfast was a muffin and watered down juice. They again took my kids to the daycare but left my nephew that was with us because he was 13 and too old for the daycare. We were assigned to Maria. A lady of Spanish descent which I think is because my husband, although is Filipino, is always mistaken for being Hispanic.

After the presentation, Maria takes us to her office. She says that she has looked over our contract and she can get us a better interest rate if we refinance today. So I am thinking, better interest rate means we will save money. "Ok," I say, "let's see what you can do." She leaves and returns with another sheet of paper. She says she can get us 200,000 more points for something like $690 a month. I say "no thank you, our budget is set in stone right now and we are not adjusting it." She looks at me like I was speaking a foreign language. She gets up and walks away. She returns a short time later with another offer. This one is $650 a month for 150,000 points. If we take this one we lose our 84,000 that we are paying $200 a month for. I again say "no thank you. Our budget is set. We cannot afford this payment." She has the nerve to ask why. She said we make enough money and should be able to pay it. I politely tell her that my income is not her business.

She gets up again and walks away only to return with yet another offer. This one is $500 something a month for points to only use every other year. I again tell her, more firmly this time, "no. We do not want to change our payments or points." She gets very angry with me and says that this is the best offer I will get and that "next time they will make you buy 400,000 points." I get just as angry and tell her "no one will ever MAKE me buy anything I do not want or cannot afford." She stares at me like I have just slapped her. I didn't but wanted to at this point. She gets up and walks away without so much as a "thank you for your time." About 5 min later another gentleman brings us our checkout paper and walks us to the door. We finished our vacation and when I returned home I wrote a complaint to Wyndham. All they did was tell me I was not required to attend the meetings.

So now it is almost August and we have 76,000 points to use or lose before March 2017. Because of our work schedules it is near impossible to take time off at Christmas or New Year's so we were trying to take a few days in September. How about everywhere I look is booked that weekend we want. And I do mean EVERYWHERE. I even tried a few random places. I tried Niagara Falls. Booked. Wisconsin. Booked. Any and every resort I looked at for the weekend in September is booked. I feel like maybe Maria flagged my account somehow to make it harder for me. Can't prove it but I would not put it past her. This company is crooked and I wish I had not fallen for their deception. If you are thinking of joining, don't. Just put aside $200-$300 a month for your vacations. It is so much easier.

On June 21, 2016, I called the Member Services department and tried to book a reservation for the December time frame. I was told that our points were expiring in July and we would not be able to book the vacation. I requested an extension of our points so that we could use them in the December time frame. I spoke to Nadia and she told me that she would call me back to confirm the request.

No one from Wyndham ever called me back; I called again a several days later and spoke to someone else and they saw the notes from the previous call but did not have any answer for me but they promised they would get back to me. Again no one called me back. I also reached out to Claudia ** from the Bonnet Creek resort where we purchased the discovery package. I never received a response from her either. As of now, our points have expired and we lost 97,000 of the 200,000 points and our account is closed. Needless to say, we will not be upgrading our membership, buying any other packages, or attending any more "member update" sessions. I can't tell you the number of times that we've been disappointed with Wyndham: customer service, housekeeping fees, maintenance fee increases and spotty resort quality.

I was informed by the consultant that the deals are specifically the promotional seminar and when I said that I wasn't interested in purchasing a timeshare with them, I was told that this deal won’t apply to me. At no time did I say that I will not attend the seminar. But a restraint of trade was applied to me. Hello, this is Australia. And to top it, Wyndham did not have anyone from the resolutions team to chat with me. This is a joke. Moving forward, I will seek further legal avenues Wyndham's action. Although, I will never promote Wyndham to anyone, I strongly suggest people NOT to get caught in this trap as you will be very disappointed. I am going to lodge a complaint with ACCC, Fair Trading in regards to the false advertisement.

I decided to share my MB experiences with some friends who had never been to South Carolina. I was not only disappointed, I was embarrassed and ashamed of my choice of accommodations. If I had to rate this 5 bedroom Condo on a scale of 1-10 (1 being the worst), I would give it a 1 only because of the awesome view off the deck. This place was not only a wreck, it was unsafe for all of our children. Although they did make an attempt to correct some of the issues, that attempt was not nearly enough. Below is list of all the deficiencies found. At least these are the ones we can remember. I took pictures of most of these issues and will sent them to no avail.

Upon arrival there was another car in our space in the garage. Several hours later it was removed. Plastic light fixture had burn hole from light bulb. It kept falling out and needed to be put back in place. Ceiling Water stain around bathroom light fixture. Garbage Disposal jammed a penny found inside which my wife removed. Three broken patio chairs that were extremely unsafe/dangerous. Hole in back of closet door. Dust on tables so thick you could draw in it. Stickers on table in living room. Lights out in 4 rooms. Door knobs missing on 2 closet doors with pointed screws sticking out. (Extremely unsafe). Several toilets clogged. Several drains clogged. Chair broken in living room. AC dirty filters removed and left in closet. Neither unit had any filters installed. Unit covered in dirt extremely unhealthy. Carpet extremely worn and carpet nails sticking up through carpet catching on people's feet.

All closets had mirrors laying on the floor and holes in wall where they had fallen off. Hall Closet full of broken items. Not one single TV remote worked. Some were missing batteries and others taped shut with Band-Aids. New remotes and batteries were delivered by maintenance and left for us to program. Really? Blower in one of the freezers hummed loudly all week. One of the ice makers in the fridge on the right side (facing/looking into kitchen) did not work. Spot lights from Garage shined in my guests room all week. Forcing them to cover windows with blankets and towels. They got little sleep all week. Overhead light in guest room was burnt out and full of bugs as our guests were forced to change their own light bulbs after maintenance dropped them off. Mold was present in the shower.

All beds were horrible to sleep in. Springs popping all night. You would literally roll off the bed if you were not in the middle. Bed was detached from head board. Coffee Pot had dried coffee grinds in the bottom of the pot. Guest bathroom had wallpaper ripped at closet opening. Air diffuser in hallway was hanging down and only held on by one screw. Air vent on clothes drier wasn't connected at all. Maintenance was able to fix on 2nd day.

As you can see, this did not make for a very pleasant vacation or first time experience for our friends. I highly suggested they make some of these repairs before someone gets badly injured. I also requested a full refund for cleaning. Their cleaning staff needs to be coached on the term clean. I highly recommended they replace the staff with some competent individuals.

We were shown a huge catalog of resorts all around the world. All these would be available to us to use whenever we wanted. And that we would be able to use our points towards airfare as well. The representative explained their points system, and the cost. It seemed reasonable, so we bought the lowest amount of points. We figured we could pool them and take advantage of the fabulous resorts every couple of years. Upon agreeing to buy into the club, we were handed page upon page of information we were supposed to sign and initial. All their rules, exceptions, policies, etc. all of which we were to read, understand, and sign in less than two hours. It was overwhelming, to say the least. We didn't know enough to ask the right questions, let alone understand the documents we had before us. Truthfully, buying our house was less complicated.

Our first use of our points included bonus points we were awarded for buying into the program. So we were able to go to a very nice and new resort in National Harbor, MD. That's when sales a representative started pressuring us to buy more points so we could continue to use such lovely resorts as the one we were in. Reality hit us at that point. The number of points we bought, for a hefty price of $22,100, was not enough to go to many of those resorts. Buried in the mountain of paperwork we were rushed through to sign. When we signed up for the program in 2010, there was a provision that if we didn't use our points within our Usage Year, the points would expire. We found that out the hard way at the end of 2015 when Wyndham notified us we were about to lose our 2015 points. The only way we would not lose the points was to roll them over into their RCI affiliate.

We had intended to pool the points to use for a trip in 2016, when we'd have 110,000 points at our disposal. Not possible unless we used our 2017 points along with our 2016 points. Of course, should we not be able to travel 2016, we'd be out 110,000 points. This certainly rendered their promise of vacationing anywhere at any time untrue. Each time we used the benefits, we were pressured into buying more points so that we could travel every year, even though we don't want to be locked into their program, or to have to travel every year. We are not interested in buying more points, and we are very angry that Wyndham took 105,000 points away from us. Also, due to my newly diagnosed health issues, planning a trip a year ahead of time so that we can be sure to use the points and not lose them, is no longer an option.

Finally, the $230.68/month, ($2,768.16/year) plus the $57.22/month ($686.84/year) for maintenance we are paying for our 105,000 points is not a good value. We have researched travel agencies and discovered that we can get very good deals on both hotel and airfare for far less than $3454.00, and we can save what we are able to save and travel when we've saved enough money to travel. In summary, this program is a financial drain on us, forces us to plan too far ahead for trips we may not be able to take, takes back points we have paid for, and doesn't provide the value they claim.

I contacted the front desk to complain about this since I know my husband is trying to get his stuff cleaned and buy new clothes, etc all while trying to go to meetings with clients. The front desk guy was a jerk his name was GENE! He proceeded to tell me he wasn't management therefore couldn't do anything. I advised him that since he is front desk he should have better customer service and I was warning him that other guest may contract these disgusting bugs. He said to contact Wyndham hotels for all complaints. I told him I would but would appreciate something to be done about this immediately. He told me he was too busy and hung up on me.

After reading other reviews about this disgusting place I could see others did not have any better of an experience. I tried contacting Wyndham every number, every option leads you on a 20+ min hold or longer after 30 mins I would give up. You do however have an option to leave a voicemail. I never trust those messaging systems. Give me a live person. They need to do something about their business asap!

I left two voice messages requesting a call back also requesting the pictures, documentation and invoice that shows the cost to replace the towels. I used Caress body wash on the wash cloths and I don't know how I damaged the towels and hand towels they were used to dry our bodies off and a Caress representative said the body wash is water soluble and that it washes out. I was at the hotel from the 16th through the19th and they should have addressed this issue with me before I left. How do I know what I'm responsible for. I am on a fixed income recovering from a stem cell transplant and this stress does not help. This has probably been one of the worst experiences that I have had. I'm still waiting to hear from the GM. I would not recommend that anyone stay at any of the WYNDHAM chains.

We told them we already owned two timeshares and where they were located. We also told them we booked through RCI and had paid to be in the points system. They told us we could buy the minimum number of points with Wyndham. For $17,200.00 we would get 105,000 points. They would pick the points we were getting with RCI and we would be Silver and have 413,000 points. So we made the worst mistake of our lives, we purchased.

They told us we needed to use up any points we had with RCI in 2015 before we faxed the paperwork. They gave us to RCI after January 1st, 2016 and RCI would transfer our 2016 points to Wyndham. We did what they told us to do. When I called Wyndham on June 8, 2016 to book our vacation I was told we only had 105,000 points and to have my other timeshares picked I would have to pay $89.00 for each. I told her we weren't told it would cost anything and I thought the picks were already done, that we had faxed the paperwork Wyndham gave us the first of the year like they told us to do.

She called RCI and told him what we wanted. I was told we only had one timeshare that we got in April from other timeshare company where we had purchased the other two from. Because we had cancel the others we didn't have but one and did I want to give it to Wyndham. Of course I said no. They told us other things to get us to purchase that I now have doubts about also. I would tell anyone who asks me about Wyndham Vacation resorts to avoid them like the plague. I don't understand why with so many people being scammed by these people how they are getting by with it and are still in business.

Riding on an elevator at a Wyndham Resort with another owner is a revealing experience as almost everyone has the same negative experience and if they are carrying the telltale (I just spent more money) bag stuffed with useless information, they are torn between mad, and emotionally trained from what they have been through. I repeat, DON'T START! If you want to stay at these resorts, pay the price and forget the "ownership". We are embarrassed that we got into this and will do anything we can to help others avoid the same.

In the Quality Assurance room, I came "unglued" when I noticed the contract number was still wrong and told them that they couldn't do one little thing correctly. I came for one thing and it still wasn't done. I am leaving and the contract is not going to be signed! I would love to see the video recording of me and my actions! Bet they won't want to hear my name AGAIN. Also discovered that some of our points are not usable, they don't explain things WELL at all. PS: Never received an email from your firm before I wrote this review. Better check on your people while you are at it!!!

The sales agent was pressuring us to buy a timeshare. We repeatedly said we could not afford it (100,000 dollars American). He left and came back with two other gentlemen. I asked him why he had brought over two managers... the managers told us they were meeting everyone. I mentioned I had not seen them go over and greet anyone else. I told them I was very uncomfortable and that I had no intention of purchasing a timeshare. One manager invited us into his office. I again explained that we did not want to buy a timeshare for that amount of money. He suggested a Discovery Vacation, where for a small amount we could stay for a brief time at a timeshare. We agreed. When we arrived home from our vacation, we received a notice that our bill was overdue. I tried calling several times... and could never reach an agent by phone.

I decided to use the Wyndham website and emailed for more information. NO one ever responded to my emails. I left phone messages... my calls were never returned. I paid using my credit card, and received confirmation numbers that I had paid, but received another letter stating the payment was overdue. I finally reached an agent by phone, several months later. She informed me that I was not permitted to make credit card payments by phone for Discovery Vacations. I told her I had received confirmation numbers for my payments and she again said this was not permitted. The paperwork we have says we have until July 17, 2017 to use the Discovery Vacation. However, our account on the Wyndham website says we had until March of 2016. I have since been trying to reach Wyndham once again for information but my calls go unanswered. I would never recommend this company and I will never do business with them again.

He goes on with his presentation in the room. He starts repeating himself on stuff. Over and over and over. "We don't want pressure you. Wyndham doesn't want you to buy something you don't want." When we finally got back where we started and he brings a corporate guy in to talk with us. He shows us the proposal. I look at the numbers and see there is no way we are going to afford this. He shows a second proposal. Same thing. I tell them no. They start in on how great it is. How much we are saving, etc., etc. I said not interested. They were not going to take no for an answer. My wife gets upset and starts crying. Corporate guy leaves. I get angry and said "I thought you said you were not going to pressure us?" He said, "We're not trying to pressure you." I told my wife "Let's just go".

My wife told Bill that we do not even make the minimum they requested. Then their tune changed. They got apologetic and asked for all the information we had on the lady who got us into this crap. Then they send us to the closer guy. One last ditch effort to rope is in. He gave his proposal and I refused. He was not pushy. He just let us leave with what we needed to get our gifts. Two hours turned into 3. I wish I would have researched this company and read these reviews before wasting my time with them. I just cannot understand how someone could enjoy their job by ripping people off like these Wyndham people are doing! Have you no conscience? Have you no compassion for your fellow man? We were just lucky we did not qualify in the first place. I was so ecstatic when we were finally free of these con artists. Never ever will I do business with Wyndham again.

A few weeks went by and a bill comes in for more than discussed. I called the salesperson that sold the program telling him that we could not afford this and he said "give another week and we can see what we can do". I called back in a week and could not reach him. I sent five "registered letters" confirming our conversation. No answer after weeks of this. Now it's about six months with this SCAM. I called Wyndham Corporate and they said there was nothing they could do. I said "we can't afford it". The person said we would have to prove our assets to get out of it. I told him that I would call an attorney. He said "go ahead".

We have never used any of the initial resort gift stays and will never use any of this. It's called Social Security, and my grown daughter, husband and children are being supported by us. Note that this was sold as a low cost "Wonderful Opportunity Vacation Plan". I'm not a dummy and can understand English very well, but what we got is not what we thought we were getting. I note all the other folks with similar complaints. If you could sell it maybe that would be a way out, but you can not sell them. I've stayed at many Wyndham Hotels, but never again and this will be on Facebook soon.

We were reassured many different times that the monthly price would not exceed the $250 we could afford we signed up. We told them we have 4 kids and this is really all we can afford. We also were given multiple other gift cards for signing up. We got home had a great vacation and were excited. We started receiving our bills, there were 4 different bills for this purchase totaling over $500!! We were outraged and called asking what we could do to get out of our contract, and were told nothing, we had to pay our dues. Well needless to say these are the last bills on my mind every month. I have still yet to find a way out, I dont even want to use any of the points we signed up for. I just want to get rid of it all together. Can anyone help me get out???

I have told one of the sales rep at Myrtle Beach, SC that I will consider purchasing it when I go back home. You know what he says? "Oh most of people will say no to me when they get back home." I did really wanted to say "Yes! Of course because you DID NOT DO YOUR HOMEWORK TO PITCH TO ME AND YOU SHOULD FIND ANOTHER JOB!" Basically he wanted to make an easy sale which will not going to happen at all. What a funny sales guy he is. Of course, sales require number game and they need to work so hard to make sales. Their sales training is something wrong. Sometimes they want to hold you for 4 hours to make sales. Please please avoid to attend the sales meeting and purchase it from them. It is not worth of your time!

The second frustration is because of the above mentioned limitation we are unable to easily compare airline prices to coordinate with the resort availability. In order to do so, the reservation specialist has to sit on hold while I go to another travel site to look up flights. Back and forth, back and forth. It is just not very 2016 - more like 2002 at best. This leads to the third frustration in that we have to then coordinate the above two limitations with our own work schedule. I don't know about other companies but we can't just take off any dates we like. Time off requests have to be submitted and approved in advance of purchasing potentially non-refundable airline tickets.

If all of the above were not enough, the fourth frustration is their very limited availability in any of the locations we are interested in. Sorry, but Branson Missouri or the Wisconsin Dells are not our style. We were told we would need to book our time 2-3 months in advance our last call to a reservation specialist and we are 6 months out before we can book a full week at a resort of our choosing.

I have combed through the Discovery membership property directory we were provided which lists the Club Wyndham Plus resorts available to us and it would be an understatement to say the majority of these properties are substandard 2 star accommodations at best. Most look like apartment complexes from the 1970s with dated furnishings and surroundings. Everyone knows only the best pictures are put in brochures, so it scares me to think of what the actual property looks like if the brochure images are not appealing. Trying to view the properties on the Wyndham Vacation website is no better with postage stamp size images which cannot be enlarged. To view better images I have to search/view yet another site.

Maybe our expectations were set too high. After all, the properties we were shown in the initial presentation were beautiful 4 and 5 star beachside resorts; yet even the Club Wyndham Plus resorts in Hawaii are not all beachside, with some many miles away from the closest beach - we're talking about an island surrounded by water right?

We spent over four hours at the presentation/sales pitch and after saying "no", "no", "no" we were finally convinced to purchase the Discovery Membership to "try it out" before we considered a larger financial commitment. Shame on us for not innately knowing the extreme limitations we were to experience in our Discovery membership. At no time did the presenter or sales representative redirect us to any limitations mentioned in any small print nor were we offered to "view" images of the actual properties that would be available to us - nice bait and switch by the way. I'm sure we were not the first to expect honesty and integrity from a company such as Wyndham. I've never been known to be naive or gullible, but this is one time I was taken for a fool. The only thing we discovered in our new Discovery membership was we were scammed.

In addition, I have another family member who has an ownership and our ownerships are linked. Therefore, they have also taken my money to pay her maintenance fees whenever they wanted. When I called to get it straightened out, I spoke with an ignorant man who stated that the transaction was processed and they would not change it. It took me skipping a payment to get someone to respond and then they claimed I had skipped three payments (one of which supposedly happened two years before). Funny how I was able to track the fact that that was a lie.

The latest is that they called to claim that we are $400+ dollars behind on our maintenance. How on earth can we possibly be 400 in arrears? It is April and the monthly fee is about 120 per month. We've made two payments totaling $300+ dollars. Of course when challenged with those facts, as usual the customer service rep, has no clue. In a few months I will be done with the mortgage, end of this crap. I think when that happens I'll sell it to lowest bidder. For all the grief and unprofessionalism they have provided me, I will introduce them to some people who will redefine "grief and crap". And on the salespeople's lack of professionalism... that doesn't go away even after you buy. They will keep hounding you to upgrade and get nasty when you refuse.

While the supposed be 1.5 hrs meeting already went into 2 hrs but he was yet he get into the financial side of it, means what the amount of $$ involved in it.. He took our whole time to convince us that "this is product to be" for us. And finally he went into the financials. We were in an impression that we could not afford to make a commitment then. Their weird rule is "WE HAVE TO TAKE A DECISION AND MAKE A PAYMENT IN THE SAME SITTING." They not allowed you to go home and do a research before you buy the product.

And good lord, the pressure from that salesman was absolutely horrible. I never ever seen anyone putting pressure on you to buy a product like that - that too for an on going commitment of about $35,000, or an EMI of about $125 per week with their 13.5% of interest. Even after you said a straightforward NO, he won't let you go. He wanted to know the reason for your NO and he wanted to fix it, regardless the NO is because of your personal, financial or family matters. They are basically saying, even without saying it, "you are here to buy our product, not to get a cheap ticket to get into the theme park." This is absolutely rude. I really was in an impression that I would pay the full damn price of the theme park ticket 100 times rather than going through this grilling and humiliating selling drama.

They use the excuse that they are green to not change your sheets (our two year old stained ours) unless you leave out a specific card that we didn't have, so we took the sheets off ourselves and left them in the hall. Had to do the same thing to get them to empty the trash cans. No one answered the guest services line no matter when you tried to call it from the room, day or night. When we attempted to check in, no one could tell us when our room would be ready, and then sent us to guest services, who promptly told us "that want get problem". I will never stay here again.

His co-worker then disregarded my retired military career when I told him that I have flight benefits and available military accommodations that I need to take advantage of. They saw that they could not work me so they started in on my significant other for a high pressured sale. He basically told them that we were a package deal and he would not purchase anything unless I was agreeable to it. We kept telling them NO and finally I told him, "You have already taken up 3 hours of my time that I cannot get back because this was supposed to be 90 minutes." I basically had to tell him to give me my certificate so I could leave. I got up and started walking out.

Next we went to see a closer who asked me if the sales rep upset me because at this point I was not trying to hear anything that Wyndham said. On top of all this, my boyfriend tells me that when we were sitting there discussing the vacation package with the rep, another rep that did the initial presentation walked past him and rubbed his shoulder. How unprofessional is this whole organization. Oh, I failed to mention that the sales rep wrote a figure on paper of 42K in regards to the purchase of 160,000 points. He never really got to a bottom line price throughout the entire sales pitch. His co-worker also did not want us to see a price prior to the hook because he came by and picked up that sheet of paper and balled it up for trash.

I would not recommend this presentation to anyone because I have to say I was truly upset and that is the reason for this review. I am happy to see that others have taken the time to review the Wyndham Vacation resorts as well. Their sales team needs a lesson in customer service, honesty, professionalism and keep it short. All the small talk is not necessary. Oh, and No means No!

Long story short, I made the appointment to come to their seminar, though they never call it that! They just say, "Come get your prizes and we will have you out of here in an hour." I want them to think I am coming just to mess them around. Hey, they are lying to people so I am returning the favor! Lol! They also ask you upfront to bring a credit card, and it can't be a debit card, it must be a credit card! They say they aren't going to need it, but you can't get the prizes without it!

The prizes are supposed to be $4,000 of free air travel tickets and a $100 gift certificate to dine at some restaurants. I looked up the restaurant vouchers and you get redirected to so many sites trying to find which one will honor it, I never did find out where they would be good for! The airline tickets have so many "subject to..." and "for participating only..." crap, you get the feeling that you will never be able to use them! It literally read like "Fly anywhere in the world as long as it's from St. Louis to East St. Louis!" Lol! Some crazy stuff! And the worst part is, we live in a country that allows this scam! Wyndham Vacation Resorts isn't an obscure name. They are well known, so it isn't like it is a Nigerian scam that the government can't track down the crooks!

Don't go to their seminar folks! I'm not! But every time they call, I am going to reschedule and tell them I had personal emergencies come up, but that I really want to do it! I am going to make them think I am really a sucker. I am going to get them to a point of exhaustion and I am going to ask the girl who's trying to con me for sex! In fact, I am going to beg her! Moral of the story is, you ** yourself out for a dishonest company, then expect to be a real ** and go all the way!

We DEFINITELY made it known that we DO NOT want to apply for a credit card. We already have a credit card and are trying to rebuild our credit. We told her we DO NOT even want one credit ding on our credit report. Do not ruin our credit! Brittany assured us our presentation information would NOT be used to apply for any credit card. Then, in the weirdest situation ever, Brittany shows up uninvited to our timeshare door about 3 hours later asking us to sign a paper that we applied for a Wyndham Visa credit card at our earlier meeting. It was really bizarre (she even raised her voice at my wife) and once again, we said we were NOT SIGNING ANYTHING, "because we do not want your Visa card."

Then, she told my wife, "oh well, you already applied for it", and she left in a huff after arguing at our door for 15 minutes. Brittany would not take no for an answer. Brittany left with unsigned paperwork, but lo-and-behold, the next day our credit fraud protection company (Met Life Protector) notified us that there was a hard credit inquiry on my credit profile, and a credit card was being issued in my name @ a 19.99% interest rate. What an absolute illegal scam!

It is a scam and we are VERY UPSET! Our timeshare has been paid off for over ten years and since it's value is now reduced to less than $500.00 (that's correct it is worthless) we are never coming back, will forever spread the word that Wyndham is a joke, and will walk away from Wyndham and ownership forever. They can keep my deed! My wife and I are both professionals (scientist & accountant) and we have never had anything like this happen before. It was a despicable experience. Buyers please, please, please, beware...... They seem sweet, but are selling a load of **!

In 2015, we were offered a Wyndham Vacation Resort Credit Card for payments to go through and build points that could be used to pay maintenance fees. Sounded like a good idea, but we stated over and over, due to three kids in college, we could not afford any more debt. The salesman easily added $25000 to this Credit Card. We had hired an Attorney to litigate the cancellation of our ownership and will never use their resort again in the future.

I totally agree, someone should start a class action lawsuit against this company. Count me in. You can go online and rent a vacation for less than your fees, not including your initial investment. Let alone you can't even give it away when you no longer want it. If it all wasn't a scam, it looks like they would be more than happy to take it back off your hands so they could resale. I think I will put it in my will that it goes back to them, I certainly don't want to give this burden to my children.

Pinnacle (shady) charges interest and penalty so you're paying the maintenance fees twice. Crazy yes and for some reason they can get away with this kind of stuff. I haven't received an invoice for the maintenance fees and waiting to see what the amount will be and yes they will charge me a penalty for being late with or without an invoice. It's crazy. I have only used my timeshare 3 times in 16 years even years that I've had the thing. So, I've spend about 5300.00 in maintenance fees throughout the years and only able to enjoy the timeshare 3 times. This timeshare is a waste of money. I could have put all this money in a savings account and used it for future travel instead of wasting it on maintenance fees.

Fast forward to our free week in Angels Camp where our room was a large one bedroom fully decked out, older, apartment. We were told we were obligated to attend a 60 minute presentation, which we both told ourselves beforehand that we were NOT going to buy into anything more, and this is where the deceptions began.

The lady was very nice and said all the right things to make us believe that we could go anywhere. They had properties, including Ireland, and we got stupid, believed her and purchased approximately $20K in points. She told us all the properties were of the quality of the one we were in, or better. But, we had to use the points within a window of time or lose them, so... We went home and began to plan a 3 week trip to the south eastern states, as well as a week in Pagosa Springs, CO. During the planning we found we could NOT use our point overseas. We also found that numerous places we want to stay were either not available to us at our level or were booked months in advance for the days we needed. So we changed our plans and stayed where we could find openings.

At Sevierville, TN. we stayed in a one bedroom unit that one fifth the size of anything we had been showed. The bedroom window was 18 inches from the board walkway and every time someone walked by the floor shook. Four nights of this and we stayed the next couple nights in rooms unrelated to Wyndham because we could not find anything available. The next Wyndham stay was in Williamsburg, VA. which was a fairly nice stay. Then a few more nights in place not related to Wyndham because of unavailability.

On to Pagosa Springs CO. in the fall of 2015, where on our first night we stayed in a unit exactly like the one in Sevierville, only way older. Lights did not work, the floor sagged under my weight and I had to tinker on the fridge to get it to work. We were also invited to do another presentation the next morning for a $150 gift card. Before they could get into the details, I complained about the room and told them there was no way we would spend any more money for this quality rooms. The fella went to see what he do about it.

He returned to let us know that to really enjoy the full benefits of Club Wyndham we should upgrade to GOLD status. Right then the manager came in and told us he upgraded us to a better room (a very nice fully decked out apartment with a hot tub and the works) and was sorry that we were put in the small older one by mistake. These two guys were really nice and once again after almost 6 hours of incredibly good salesmanship we upgraded to Gold status.

In September 2015 we began to plan a trip to Yellowstone in 2016 and we were told we could not book as early as September and to call back in October. We called and they said the time we wanted was fully booked and to call back on the fourth of December. This morning my wife called and they said everything is booked up except for 2 days in 2016 for October, or we could go in February or March, but we could use RCI to book days at the same resort. So she called RCI and found that everything is booked fully. So once again our planning through Wyndham is useless. Now we need to have 238,000 points dedicated to a trip by June 30th of 2016, or we lose them.

There is nothing truly honest about the Wyndham system and they use the bait and switch tactics as well as making the system almost impossible to understand and use. AND there is no money back policy for infuriated customers. I have to agree with another reviewer that said it is time for a class action suit.

When I told the customer service this information they stated it was a legally binding contract and I have no way of getting out of it, but if I purchase more points then I would qualify. They repeatedly let me down and I would never recommend anyone buying anything from this company. They will say whatever to get you to purchase and you won't find out in the 7 day window that they lied.

After 2 1/2 hours my husband told him we had plans for the rest of the day and we had already given him his 90 minutes. He then showed us all these packages that he already knew we could not afford - again degrading us for our level of income. An hour later my husband told him we were done, just give us our tickets and we would be on our way. Moses then brings out his manager who 'approves' another Package. We advise him, WE ARE DONE give us our tickets please. So he puts us in line for our show tickets which turn out to be nonexistent, the show is not open on the day we were promised. So Moses, looking for a scapegoat, tells me that the girl who set up our show tickets will be fired.

In disbelief, I say that is not what we want and he insists it will happen. I say again, she should not lose her job over this, and he says oh yes she should. By this time I am in tears and he says he will give us an AmEx card for the value of the tickets. He leaves us standing in a crowd of people to do this, then comes back and said his manager will not approve that so we can get in line to pick another show. I say just let me leave, so he hands us off to another employee who directs us to the shuttle back to our hotel. We will NEVER use any product owned by Wyndham and will tell everyone we know about our experience. I only rated this 1 star because negative stars were not an option.

Three hours and 45 minutes later, memory loss on the gifts they promised and we had to remind them several times of what they offered... Although I could see it on the paper! As they reluctantly handed us our gift vouchers, we became, how can I say it so all who feel the need to go to one of these... I think a leper would have felt more welcome!

I purchased a resale timeshare in January and the previous owner agreed to pay 2015 and 2016 maintenance fees for both years as an incentive. I find out in April, at first, that they weren't paid and I started receiving calls and letters. I called and was told by Wyndham that everything was up to do, and there were no issues. But the letters and calls kept coming. In June I tried again to resolve this. No one can tell me which timeshare is delinquent. Now they have a block on one of my timeshares and I've been trying to find out if it was the one I purchased this year or last year.

I've had the runaround since June calling so many times I've lost count. I even tried faxing in a request to find out the balance due on both of my timeshares with WYNDHAM on 3 separate occasions and still have not received anything. It's like they are doing this on purpose. And then I find out that my maintenance fees are double the normal fee and they won't explain this either (called the resort directly and found out the fees are only $600 a year and I'm being charged $1257 a year for each timeshare). You would think Wyndham would be thankful that someone purchased a resale to pay the maintenance fees. However, I'm being penalized for purchasing a resale. I know an attorney who specializes in CLASS ACTION SUITS and he says "we have one here." Come on Wyndham, get your act together and start taking care of the customers who are paying your salaries!

After the presentation we boarded a shuttle for the property which really was lovely. But the way our associate kept needling us got so annoying. I felt like telling the guy "What part of NO do you not understand?" We were leaving to fly home at 4 and we told him we needed to not be there anymore. He made us sit through the paperwork of how plausible it would be and I was starting to get really mad. We got to the presentation at 10:15 and at 1:30 we finally got out of there with our gaming vouchers. I took my half of the gaming coupons and won $86 so I felt a little more validated. Do not fall for the "No pressure to buy, only 2 hours long" **.

In fact, the whole experience lasted for about 2 hours: valuable vacation time lost. It really cheapened the whole experience. The hotel is decent, but it is not cheap and it made no sense for them to coerce us into a sales pitch. Other than that, the water takes 5-10 minutes to heat up. Also, my mother and father-in-law's rooms weren't ready when it was time to check-in. They had to follow up with them repeatedly and finally was able to check-in later on that evening. It has been a rough experience so far but we are making the best of it!

After we thought about it for awhile, we decided we would like to go to New Orleans for a late summer trip. We called Wyndham and were told that residents of Minnesota were not legally able to be offered that destination. We asked that the transcript of the call be checked to verify we were indeed offered New Orleans. We never heard back. Most recently we received emails noting we had not scheduled our visit and asking if we wanted to change our destination. We saw New Orleans was on the list of destinations and called to schedule. We were told New Orleans was not an offer to us. We could stay at the New Orleans properties if we were owners, but not to solicit us to buy.

We feel deceived. We feel cheated. We were told we should have set up New Orleans when it was offered. However, my wife threw out the Wisconsin destination only because she was told she could change the destination after speaking with me. So the payment was received and cashed, (and is non-refundable), but the change was denied. It feels like a bait and switch. It is hard to want to invest in a group that doesn't honor their sales peoples' offers. In my opinion, this organization is interested in money, not customer service.

I'm hoping Club Wyndham owners start a class action lawsuit. I bought a timeshare during a very high pressure sales presentation "tour" in South Carolina. She kept saying "no pressure" as she was luring a lamb into a wolf's den and she knew it. When she asked me what my income was and I told her, she said to lie and say I had an income of $40,000 a year because that was the lowest income I could buy a timeshare with. I believed every word she said while she was smiling and playing me with cheese and crackers and repeating how great a deal she could get me.

She brought in someone who she said was a supervisor and asked him to look through his inventory because he could get me a better deal than she could. He came back with two "fantastic" deals. One came with more points and one came with more perks. He told me about the two properties available with a beach front unit. The first thing I heard was this property was a foreclosure. I said I don't want any foreclosures because of everything I've heard about in general. The word "foreclosure" should have created great alarm bells for me but I've never owned my own home and am not up on foreclosures. I just always viewed it as a dirty word.

They kept me there for five hours talking about this and that, while putting essential details like what's really in the contracts on the back burner and saying over and over again "no pressure" while smiling all the way and acting like she was my very best, long-lost friend. I ended up being very convinced that I could afford this timeshare - paraphrasing her as follows - the "cheapest, most affordable timeshare that will save me money for the rest of my life when I want to go on vacations".

The timeshare they convinced me to buy was a studio oceanfront for $21,000 and 105,000 points, but her manager said he would give me a bonus of 195,000 extra points to be used in the next two years or I would lose it. This was another sales ploy that I did not see through. If I wasn't under her influence and her coworker's influences, I never would have been tricked into buying it. I'm an apartment renter. I know my limits and I never live above my means.

When I called to find out how many points an airplane ticket was to go to the West Coast, from where I live on the East Coast, I was told I didn't even have enough points for a one-way ticket!!! When my "vacation representative" was give me was telling me about all the great benefits of ownership, she asked me where I wanted to go and I said to Hawaii. She said, and I'm very excited and cheerful tone, that I could do that very easily with my points! How is that for an outright lie?

Please if anyone starts a class-action lawsuit let me know about it. I desperately need my money back. So far I have lost $18,000 in payments for the timeshare, the maintenance fees, the title and deed and title insurance. I cannot go anywhere with the little amount of points that I have except to a hotel near where I live. How ridiculous is that? Never buy a Club Wyndham Vacation Resorts timeshare and Never Accept a Club Wyndham Vacation Resorts sales ploy of free gifts to "JUST WATCH a 120 minute presentation with no obligation"!!

Before leaving I needed to go to the restroom. While in the restroom I was checking on my phone for messages when I discovered I was charged with the whole amount of the sale on the Wyndham and PayPal accounts. I had not bought anything nor signed any papers. Close to $20000 charged without my approval. The sales reprehensive convinced me that it was just a misunderstanding and that if I signed the papers I could reverse the charges the next day after checking with my bank. We signed the papers and then reviewed them that night. The next day we went back to the sales office to cancel and have the charges reversed. We were told that it takes 15 days to reverse the charges as they pointed out in their contract. Lies, lies and more lies was what we were left with. STAY AWAY From Wyndham!

Anyway I had 3 sales people paraded in front of me. When the first one wasn't getting the sale they bought over another one and then another. They were just doing their job I suppose (must really need a job to do this one) but none of the sales people could clearly articulate the financial implications of the packages when asked specific questions. The assumptions used in their analysis were blatantly flawed and did not hold up to any level of scrutiny.

The whole thing became more and more ridiculous. I watched a video which included the CEO introducing himself as well as his puppy 'Max' and then sat through countless stories of people explaining why they love holidays. A salesman told me that I should invest in holiday timeshare because I might one day die without having fully enjoyed life. They also suggested that I borrow the funds from them at 13.75% - which is verging on criminal and something I will follow up with regulators on.

While I did find the whole thing amusing I also found it frightening. I understand finance and business and say emphatically steer clear of Wyndham Timeshare. Do not feel pressured, do not sign any deal at the presentation. Go away and do the maths... They might make it sound viable but I assure you it is not. You will be financially bound, have limited flexibility, pay higher and higher maintenance costs annually and will have difficulty trying to resell it. Steer clear.

Now they have received approximately 80000. out of me and now are saying nothing is paid for and I still have to pay for another 9 years of 600 a month. When trying to talk to them they just say "No. We traded in all your previous contracts so you don't have any paid for." I have decided it is not WORTH owning in WYNDHAM since they have now started charging for some of the trades. Also I have been an owner since 2002 and have now lost over 80000. with nothing to show for it and very few vacations to show for it. I would highly recommend no one ever buy from WYNDHAM!!!

It was all a bunch a vague propaganda. At the surface it sounds good. Very little details are given on fees etc. I told the guy I would never make this type of financial commitment without doing more research first. That's when the sales pitch went south. The rep said this once in a lifetime deal would only be available today and basically told me I was too dumb to see what I would be missing out on. I brushed that off and said fine I'm good to leave whenever. They then brought out a deal for me to sign off on when I didn't even ask for one. I basically told him there was nothing he could say to get me to sign a deal that day. I'd do some research and get back with them if I was interested. This wasn't ok with them. The rep got very combative and laid on the guilt trip about how I was waiting their time and they spent so much money to have me there.

The sales rep left and in came the survey rep with a questionnaire and a trial offer deal with 3 year trial membership for around $3500. This guy was playing the nice guy routine saying he had been through our home town and surrounding areas. At this point I believe it to be a lie. He was just trying to build an imaginary relationship to make a sale. After we mentioned needing to see some reviews of their ownership he gave a big spill about how other people's reviews don't matter and you have to try it yourself. After doing an online search I see why. Wyndham preys and on people making uninformed snap decisions. They'll throw every sales pitch in their Arsenal at you to sell you. Do your research before signing anything. If they won't allow you to do so, that's a huge red flag. Walk out.

So, I just called again with three weeks advance notice. The problem this time was that I had to go with my husband (no one ever said that we had to go together and he hardly ever gets time off of work) and it would only be for four days because where we wanted to go was not eligible for the five day, four nights we paid for. I GIVE UP! At this point I have decided to pay out of pocket to go somewhere that has Wyndham's name nowhere near it. DO NOT be stupid like I was.

How could these people think they could make a potential customer make a $100,000.00 decision on the spot after a 20-30 minute slide show and a tour? The decision had to be made on the spot that day. I felt like they wanted us to get mad enough to leave and forfeit the gift for attending. At that point, I decided the gift was not free, we had earned it. Whether we use it or not is uncertain. But we certainly deserve something. I get the feeling that this gift is probably useless. I would caution people to stay away from timeshare presentations unless you know in advance that you plan to buy.

We ended up going. The presenter Jason turned out to be an extremely rude condescending individual. The personal comments he made are unacceptable. Jason needs to ask himself this: If I want these people to buy today would it not be in my best interest to show some respect? I suspect because he had assumed we were not purchasing, he could behave any way he chose to. During the first half hour he wasted a lot of time talking about things that had absolutely nothing to do with what we were there for. Within the first 20 minutes he had already assumed we were not buying anything. The way he presented what he was trying to sell was sketchy to say the least not to mention the fact it was almost 2 solid hours by the time we dragged the price out of him.

Every time he would explain the points, i.e. writing down how many points per year you were allotted and how you could use them, he would then flip the page over so you did not have time to review. After asking him a number of times what the price was (almost 2 hours in) he went and got someone else and told us he does not tell the price, his associate does that. So now it became 2 reps. "Jeff" Sat down to tell us the price and that he could offer us a lot of incentives. After a few minutes of that I asked Jeff if I could take the information with me so my husband & I could review the information and sleep on it. He told us, "No you cannot take it with you and the deal was only good for today."

I explained to Jeff that being retirees, considering the price was $18K + $1,000 every second year + other costs, that would pretty much eat up most of our vacation dollars for years. So having said that I pointed out to him that we would need time to consider along with our other opportunities for future travel before making a decision. I told him I would prefer to take about a week to decide and would prefer to call back next week and asked him if the deal would still be available if they had not already sold it. His response was that he would then sell us an Arizona property. Ridiculous. If they have not sold out at this location, which I find highly unlikely then why would the deal not still be available?

At one point during the spiel, Jeff asked us if we knew what we were attending was a sales presentation. The question was ridiculous in that he was basically saying if you attend the presentation you are expected to purchase. That would be like going to see a car at a lot and being forced to buy because you went to look. Once the presentation was over we were asked to fill out a survey. The survey asked the wrong questions. Another mistake on Wyndham's part. If they really care about how people feel about these presentations they need to ask the right questions. If they really want to sell people on these properties they need to change their ways.

I personally would never buy anything from an individual who displays rude behavior towards me. All in the total time we were there was 2 hours, 15 minutes or 135 minutes not 90. After we left the building we decided to go for a swim. We met several 'owners'. We got so much information in the little time we spent with them that any thoughts of purchasing ended.

When we got home we discovered Wyndham had applied for additional credit through PayPal, been denied, and then stolen an UNAUTHORIZED $2,744 from my credit line. I was able to cancel my account. Your company admitted fault. PayPal agreed that your company is at fault. The money is being returned. However... Because of the delay, our business deal has fallen through and we now have to pay double for the equipment we were going to purchase. Instead of $1,995, it will cost us $4,000. Will Wyndham cover the cost of their mistake?

The surprises continued in the sales pitch after the presentation. The unit I toured was not the 5-star accommodations promised. Every question I asked, and there were many, was answered with generalizations (How many units are in Hawaii? A lot. Do the units appreciate in value? Sure, sometimes. Explain the MF - Don't worry about that. No one really has to pay those). It wasn't an aggressive sales pitch, but it was unending and since I wanted to get reimbursed for my crummy room, I was stuck. The most concerning were the assurances that were made without any documentation or details. There were assertions like 'owners cannot be charged for renovations'. Since I could not get a wireless signal, I could not verify anything. I want things in writing and I like details and there was no documentation and very few details.

It is Oct. 2015. I have received the 62.83. Called, transferred to 3 different departments, finally told was told my "spend the night on us" coupon was denied because I did not make proper reservation. I did as I was instructed to do at the presentation. I have not received an email or nothing of their decision. I won't be using their hotel or resorts anymore over 62.82 and I am a regular rewards customer. So sad.

When I actually tried to use the vacation points I purchased, I realized that they wouldn't be enough for the types of resorts or locations discussed during my sales meeting. It seemed that I could afford a 3 day get away at some modest local resorts. The ongoing maintenance fees equal the amount of a 3 night stay at a hotel. When I contacted Wyndham to sell back my time share or discuss the lack of value proclaimed during sales, I was initially told there was no buy back option. They later introduced an Ovation program that is allowing me to give back my time share points but with no reimbursement. Because the sales pitch discussed everything in points, I really didn't understand the value of what I was purchasing. I relied on the Wyndham brand, thinking I was working with a reputable company, and any ambiguity I was sensing would be worked out when I started to use the system.

I contacted a real estate professional, referred to by Wyndham, and they educated me that the 13K$ product I purchased actually had a resale value of less than a tenth of what I paid. She could help me sell it but I wouldn't see more than 500$ as a return on my investment. Because the points system that Wyndham sold me isn't tied to an actual property, I never understand how to value what it was I was buying. After it was all said and done, I donated the money to Wyndham, I never used their vacation plan and I'm in the process of giving the vacation plan back to them to avoid paying additional maintenance fees. If anyone, anyone, can help me recover from my very foolish mistake in this interaction with Wyndham, it would be greatly appreciated.

Some guy come out and said "come with me we." Went into his office and he said "we can't have you in our office, there are people coming in (another presentation) so you can send a letter." "No sir, we want it done now," he then stated "you'll have to leave," "do not leave," until this is dissolved. When he realized we were not playing with him, he left out came back with the cancellation letter. Please be aware of these people - they are scammers. If you decide to buy into this, please please read all the reviews. To save you show headaches please be aware and purchase your own show tickets. TIP: be advised that you have 5 days from the date of purchase to rescind or cancel your timeshare in the state of Nevada if purchase. This information will not be provided to you during the entire process.

He called in someone else and then someone else to try and convince us to purchase more when we did not want more. I was so angry I left the room. It was the hardest most cruel moments I have ever had. We have tried to sell otherwise but not even a bite. At this point I feel we are stuck with this stupid timeshare and the monthly fees associated with it. I would NEVER recommend Wyndham to anyone. They will do and say anything just to get you to purchase and absolutely nothing to buy back what you don't want or need.

I specifically asked, more than once, "So, that's the entire cost to me? 399? No taxes or other fees?" I was told that, yes, that was the entire cost. So, by the time the fourth phone call came I had discussed it with my husband and I was ready to sign up. When you sign up the salesperson has to read a little script. I don't recall exactly what was said or what my response to the script was but this becomes important later. The hotel in New York was okay but, it turns out, hardly more expensive than what we were paying. We went to the presentation. It was our second timeshare presentation so we knew what to expect but, honestly, I find it hard to believe that anyone signs up for these things based on the very sketchy info they are willing to give you.

It's all, "Look at the pretty pictures! Points! You can afford this! Oh, you can't? Let me go talk to someone? Well, we found this very special, once in a lifetime offer! It's a foreclosure! You can get this so much cheaper now!" Still too much money for us. They wanted us to fill out a credit check form but I declined to do so. I didn't want to give them my Social Security Number. They backed off from that request right away, to their credit. I actually told the salesperson right up front, btw, that there was no way we were signing up but that we'd be happy to listen. I honestly wonder if the little room they put you in is bugged because they leave you alone for a while and then come back with a sales pitch tailored to what you've been discussing.

Once my husband and I started discussing what to have for lunch the salesperson came back looking disgruntled. Anyway, I kept sort of playing along with the offers that the salesperson made because they just kept getting better. "What if I can make it so those points don't kick in for five years so that they don't expire soon?" Me: "Can you do that?" "If I do that, will you buy?" Me: "Hmm. Probably not but can you do that?" "Well, I'm not going to check on it unless that will make you buy." Me: "Okay, never mind."

After that she left in a huff and someone came in to get us to sign for our American Express card. They practically kicked us in the ass. No one came to show us the way out of the building or anything. But here's what REALLY sucked about the whole thing: When we woke up on the final morning there was a hotel statement under the door saying that there was an additional $172 in taxes and fees, including a $75 "resort fee." "RESORT?" Hardly. It was just a typical, run-of-the-mill tiny New York hotel. The fine print said something like, "If the third party doesn't pay" so I assumed that it was a formality and it would be paid by Wyndham. Later, though, it showed up on my credit card.

I called Wyndham to complain and I mentioned that they say they record all their calls. They claimed they only save the recording of the call where you actually agree to the deal. So all the calls before that, all the promises that were made to me, amount to absolutely nothing. They said they would review the last call and get back to me within a week. This was almost two weeks ago and I have heard nothing.

I never expect to see that money. So, basically, we had a vacation at a mediocre hotel in New York City for about the price we would have paid on our own and we met some really slimy people who tried really hard to take a lot of our money on the basis of almost no details about what we would get in return. I have a vague recollection that I MIGHT have interrupted the little script in that last call and clarified, "But it's ONLY $399 altogether, right?" but I can't say for certain. I wish I had recorded the call myself. Anyway, don't waste your time on this. Even if you don't sign up for a timeshare, this is a bad deal.

When I looked on their monitor for locations of Wyndham resorts, I noticed that they're not all over the country as they say they are. They're not in AK, they said they're in Seattle, where I'm originally from and have never seen one there either. And I lived there for almost 30 years. So now we're at the casino and again more confusion about the vouchers. Being told that Wyndham is not suppose to give them out without consent from the casino. Later that night my wife and I had to move our car and as we were on the way to it, I did see a Wyndham hotel not far from it.

The first thing I saw was boards over the windows and it looked like it was closed down, so that really raises suspicions of the company itself. We walked a little further and saw a lobby that had little to no activity of people in it. Do not waste your time with this company, I did forget to mention that in the beginning of the meeting I was talking to the young lady about the company and asked her if it was a timeshare, she looked at me like a deer to headlights. But was told that it wasn't. In that 3-4 hour meeting several people working there said it was a timeshare.

Today, I also had to move points from Wyndham to RCI because I was able to use them due to non-availability. This is a scam!!! Dont waste your money, several thousands of dollars I might add. Just book with other major chains as usual. The only thing I can say positive about my experience is the Party Weekend that I took advantage of last year in Destin FL at the Emerald Grande was awesome. However $19k for two vacations in 2 yrs is NOT a deal!!!

After 30 minutes of small talk from a salesman, I reminded him that I was only staying for a 90 minute presentation. He rudely responded that since he was boring me so much he would proceed with the presentation. He showed me the property (20 minutes) which looked very nice. We then went to a small room and he starting talking about buying points. I told him I had no idea what he was speaking of and that I didn't know how the point system worked. He told me I would have to fill out a credit application to get my questions answered and to see what offer suited me best. I filled out the credit application and he then spoke more about points. He couldn't tell me what the points would purchase so I told him I had no interest in his offer and that I was planning to leave after 90 minutes.

He then had his "supervisor" come into the room. The supervisor asked me why I bothered to fill out an application if I wasn't interested in purchasing a timeshare. I told him that the first gentleman told me I would have to fill out the application in order to get my questions answered. I was then given my "2-Night Vacation Certificate" to be verified. During the process a salesperson told me the Midtown 45 was not included in the free offer. I immediately told him I was told otherwise in my initial offer and that I wanted to speak to the person who made the initial offer. We went to the lobby of the hotel and I spoke to the young lady who made the offer. She referred me to Mr. Brian ** (Marketing Manager) who assured me that Wyndham Midtown 45 was now included in the free vacation certificate offer. He gave me his business card and told me to call him if there were any problems scheduling my vacation.

Today I called 1-866-364-6016 to schedule my vacation getaway at Wyndham Midtown 45. The person on the phone immediately told me that the property was excluded from the certificate offer. I then called Mr. Brian ** (as he suggested when we spoke in person) at **. I got his voicemail and left a message about the situation. He has not responded. I am disappointed and angry about the offers made. It appears it was all a useless sales pitch. I'm glad I didn't purchase a timeshare from this business.

In the nighttime, the electrical system which they have in place starts malfunctioning, & that was at 10 p.m. The electricity went on & off again, it happened like 15-20 times in room 110, our room. Then when you call the housekeeping, the person comes & rather than fixing it properly, takes a piece of paper & just shoves it into the main electrical board, it still didn't work after their staff person went. And when we were going, I still have my suspicions on that, the valet guy probably punctured my SUV's car tyre so that we'd have to go to the gas station & get it fixed which was just opposite to the hotel. And adding to all that, the gardens they boast of, had bird poop all over the couches due to the staff's negligence. You had to sit on the grass if you wanted to sit someplace in the garden.

When you call the housekeeping for extra swimsuits, they will tell you they don't have any swimsuits available with them. So when you go to the pool without a swimsuit, because you truly & deeply would want to swim as the pool is what they boast of, pool parties & everything. The pool is connected with machines all over the place & the caretaker would be telling you that you can't swim today because it has not been cleaned in a whole week. So all in all, your experience has been of total distaste & ridicule for a 5-star hotel with swimming pools & sprawling gardens.

After all the bad events, at the pool, when you're about to leave, totally dissatisfied with the staff's negligence, the authorities untrustworthiness of an experience of a lifetime, the pool guy tells you that they'd clean it up later. "You can swim, Sir." You'll need a costume, as common sense prevails. You'd find mosquitoes & houseflies swimming on the water surface of the pool & deflated pool balls swimming around. Add to that, the pool guy takes you to the water holed changing rooms & would tell you that you should not buy the costume, rather, he'd rent it to you, which the whole of the 5-star hotel's reputed & trained staff doesn't even know about, & doesn't even bother to know about the whole situation. The person would tell you not to tell anyone it's been given on rent because it is not permitted, or a stronger word for it - Strictly Prohibited.

When you'd be checking out, the hotel reception desk doesn't even know about the "for rent" swimming kit part. So you try to do as you're told by your elders- be a Good Samaritan, an honest person, & never cheat or put anyone in disillusionment. You tell the woman at the reception desk that YOU ARE supposed to pay extra charges for the aforementioned items. They call that caretaker who does illegal stuff & which is in violation of their guidelines, & that same person, the employee of their hotel would say that in front of you that what you're saying is totally false, & you're making false accusations against the hotel's moral structure, which is totally ironical in a clear & precise manner, if you want to put it in that way. Then the staff at the reception desk would victimise you & would force you to buy the swimming kit, due to their employee's negligence, & their employee's unfaithfulness, disloyalty & ridiculous & rude behaviour.

In the end, they would force you to take out your wallet, & pay all the extra charges. That is the sole definition of a coercion, if I'm correct. They won't even bother to listen to your grievances, so you'd like to go to their managing head. And that is after they've victimised you, coerced you, forced you & trampled on your integrity as a good & active part of our society. The manager would listen to you, totally ignoring all what you're saying, just acts like he's making a call & would say, "The pool staff is on a lunch break". I would say, after all bad, terrible things happening to you, you truly deserve an apology, if not the compensatory & punitive damages due to the hotel staff's negligence as a whole.

And they make you walk out, with a punctured tyre of your vehicle, extra charges which are forced on you, leading to doubling your budget, & a very promising vacation which would make you sick to your stomach as a totally terrible experience of a lifetime, & to never ever stay at any of the well reputed award-winning hotel chain of Wyndham hotels, the staff of which totally ignore your demands & your needs, which should be at the foremost, & doesn't even bother to offer an apology so as to provide some condolence to your integrity as a Good Samaritan of the society. As a victim of the vicious frauds by the aforementioned hotel, you have the right to know & should be aware so that it does not happen to you, & I being a victimised consumer of these misdeeds, would never want any of this to happen to any consumer.

That is the whole point of it, because the hotel staff never listened to my grievances, totally ignoring it & just giving me a piece of paper with stars to rate it and just leaving me there with it, being totally ignorant about consumer's feelings, me & all of us as a consumer, who just wants to have a nice vacation, & deserves it, as you are the sole person who is paying for their services, not the ignorance, never the malpractices committed by them. You deserve to know!

I called again and got the same story... The money has been redeposited, oops there has been no refund, something happened, my supervisor has made the refund, the money will be credited back on your card within 3-5 days. Five months later, my money has not been returned.

Long story short: they were very nice and showed us around the new resort in Vegas right up until they tried to get us to sign up for a $20,000 timeshare with a payment of $563 a month. In the beginning we were actually interested if we could afford it so we let them run our credit. Afterwards the rep took my husband's debit card and put it in his pocket to take the down payment once we signed. He wouldn't give it back for over an hour. We said no about 15 times. Every time we said no they got the money down and the total price and monthly payments lowered. After 4 hours we were hungry, tired and both had headaches, they still had our debit card and we finally gave in and signed up so we could leave.

Our hope was we could call a lawyer and nullify the contract or resell the timeshare to get out of it. After they took $824 out of our account and opened a Paypal credit card in my name and charged $500 to it for the rest of the down payment we finally got our Criss Angel tickets and $10 back. The rest of the time we were on vacation we both felt sick to our stomachs over the entire situation. Upon calling a lawyer we found out we had 5 days to cancel the contract by submitting a letter stating such to their corporate offices. I typed up a letter immediately and we hand delivered it. These people are bullies and should be investigated. They ruined our vacation and who knows if we will even get our money back.

After a long negotiation, we agreed to buy. However, when the representative started explaining the deal, I noticed these points will get you only 4 days during the high demand season. Therefore, I cancelled the deal because they were lying to us. This is false advertisement. I walked out. In conclusion, Wyndham resort is a scam. We believe we were discriminated against with the pricing of the points (154K points for $29K). I saw one of the complainant was offered 400K points for $19K.

Paying fees on something that has no value should be the basis of the lawsuit. Further, while Wyndham targets older people, they also victimize the young. As I suppose my kids, who inherits this property, will continue to owes fees. The number of complaints, in and of itself, is a clear indication that some sort of "bait and switch" is taking place. Billions in damages should be accessed. We need a lawyer to pursue this angle.

After the first remark, even if they offered it to me for free, I wouldn't take it. After that point there were sales manager and other 3-4 people doing their routine "throwing in" other offers but as I said even if they offered it to me for free, I wouldn't take it. I just looked at them with a blank face and kept saying "No" not even listening to what they were saying at this point. After 5-10 minutes they gave up. To be honest we became partially interested in one of the offers but in NO WAY we’re going to make that decision on the spot. If you in fact have a good product - 1. The sales tactics of being rude are not helping you in any way. The management needs to go to one of the leadership conferences that happen around the country. In the era of online social networking more and more awareness would be raised every day and the business is guaranteed to go down following the current tactics.

Do you think I would spend a dollar on a company that after just 1 hour goes un-professional and rude on me? That is just a taste of things to come. 2. If the product is in fact good, leave the conversation on a positive note. Give people time to think and to do their own research. Look through the negative comments online and try to solve them. I was intrigued by the time-share information presented. 1. If they would have left the conversation on a positive note. 2. Given me time to do my own research. 3. If I would have found positive reviews online I would have certainly bought this since I do like to vacation. If there is another company that offers me the above I will probably buy that. With these tactics even if they offered me free gold, I would decline. I can only assume that the product is bad and thus they have to defer to these tactics.

Well, 3 hours wasted. We didn't buy anything. The free airline tickets offered come at a 7 night minimum stay with outrageous per night hotel night that can only be booked through them so the cost of the "free" flight is added to the hotel cost plus no weekend travel and other restrictions. We will not be using our "free" gift. I am writing off the time as a learning experience for "time-share" and to be on a lookout for a similar company that is professional with good reviews.

In the contract it say Club Wyndham points allocated to the existing contract has occurred for the current use year or future use year, an equal amount of points will be deducted from the corresponding use year of the new contract. Therefore existing reservations and points transaction wilt be affected. So I want to know what happened to the points I just purchase in 4/13/15 if my points I used for the stay was already taken before I got to Skyline Towers with the point I received in January 2015. The point I just purchase in April 210,000 I should have!!!!

After 50 minutes of speaking with our rep she told me we were going to go into a presentation and asked if the kids would stay with us or go their kids club. We elected to keep the kids with us and I asked the rep if we are about to go into a group presentation how would they possibly be able to honor the 120 minute agreement. The rep left to ask a manager and was told we had to go the presentation but there was no room for the kids so we would need to leave them. I then told the rep why bother with the group presentation since I already own a timeshare and know what the sales pitch is going to be.

The conversation then became what information are we looking for and my wife responded that we were looking to learn about Wyndham since we had just vacationed the week earlier with one of their top 1% customers. The manager finally stated that the first hour we had just spent there talking to their rep didn't count since it was breakfast. That comment and trying to separate us from our kids finally put us over the top. Since when does talking to their rep for an hour not count towards the time we agreed to spend with Wyndham when we signed up for the presentation.

Well at this point my wife and I refused to go to the presentation and stated we no longer had questions for them and told them we expected them to honor their agreement of providing tickets we had signed up for and put a deposit towards. At this point one manager told someone to get security (I guess this was disturbing to other potential customers). My wife and I were undeterred by this and my wife even stated we would not leave unless they honored what they had agreed to. The manager would not say he would. Even after we restated multiple times our position we stuck to our position and would not budge.

Finally a second manager approached us and said he would take care of it. We finally moved over to a new area where we were left and the person who signs people out was just baffled since they didn't bring any paperwork over for her to process us out and left. Well, after about 10 more minutes she located our paperwork and we received our gift (we had already paid a deposit towards them).

So, to summarize. We agreed to a 120 minutes timeshare tour with Wyndham. We arrived prior to our agreed time. We were cooperative with the sales person in trying to find out about the company and sharing our vacation goals. The sales rep then tried to separate us from our kids. We disagreed. They threatened to call security (maybe they did… but no one bothered to show up). We stuck to our position that we agreed to a 120 minute presentation and that they had burned through half that time already. There was more disagreement. We moved to another area and was finally able to leave with our promised gifts despite the fact that they were easily going to exceed the 120 minute mark by more than an hour or more. It was a horrible display of salesmanship, sales agreements, respect, and courtesy.

Anyway, the hour-long presentation was silly, pejorative, and essentially intended to shame everyone who does not have time - or the means - to take a vacation. Our presenter began telling us all about how much we could buy for 400,000 points... but failed to tell us how much 400,000 points cost. In any event, just for the record, 400,000 points cost $19,000. Yes, folks, they want you to sign an agreement to pay them a monthly mortgage, essentially, for ten years. That's a car.

But regardless, the biggest thing I want to warn everyone about - DO NOT FILL OUT AND SIGN THE "INFORMATIONAL" FORM!!! They cover the top of it with the binder clip - it is a credit report authorization form. They want you to sign it so they can do a hard pull on your credit without asking first. And when I asked what the information on the form would be used for, the lady lied to me and said, "oh, it's just for informational purposes so your timeshare professional can get to know you better." Open and egregious lie and I feel sorry for anyone who signed it and is suffering dented credit as a result of the pull. So beware!

Folks, if you have $19,000 to throw around for a "timeshare", go nuts. But for normal folks, run. Oh, and good luck ever getting out of your contract. There are companies that make their living on getting people out of timeshare contracts (for a fee, mind you). What a waste of time and shame on Wyndham. And if I get a hard pull on my credit, mark my words, I will sue them. :-)

Upon returning to the office, we were very honest with the salesperson and told him we were not interested as it did not fit into our life. When he brought his manager over, Chad, he began instantly insulting our intelligence. I asked him to convert the points to $ so we could make an accurate informed decision, and he said it doesn't work that way. What? Then accused us of being those people who waste their time only for the free vacations. I reminded him that we paid for our rental, he then says "well I'm sure you're very familiar with the free gifts, probably do it all the time." I stood up and asked him to leave, he did for like 30 seconds then came back. I refused to sit down, and again, he tried to make us feel stupid for not agreeing to spend a fortune on the spot without doing our research. I will NEVER attend another, and zero chance I will ever purchase a timeshare.

After 3 days with no call we left a message. We were talking to our lawyer, well, well we got a call back. The lady said an email with complete instruction on our free vacation will be sent in 24 hours. Never heard back! We called and requested to cancel the membership and were told, "SORRY, we don't cancel contracts for any reason." VERY unhappy with the unusable free vacation and customer service. We will never recommend this rip off to anyone!!! Ask anyone who signed up and you'll get the same type of story, we did.

The next day at the start everything was very pleasant with promises of no pressure sales. After initial pleasantries a 45 minute presentation was given that had some intriguing aspects and I thought I could research later, the presentation was followed by a tour of some units at their resort onsite and that's when the mood started to change. The pressure sales started asking what we could afford today and our responding we'd never make an impulse purchase like this on the same day. Push, push push and no no no by us resulted in our total disdain of their operation. My wife said enough and left. I quickly followed.

Even though we'd already paid half price for the Branson shows we were very willing to forfeit that money just to get out of there. Fortunately in the parking lot I called the lady we dealt with the previous day doing the ticket sales to complain of the horrible experience. She truly felt sorry and said not to leave the tickets and explained how to get them without going back through sales. I did retrieve the tickets and rode down in the elevator with another couple who'd also just had a miserable experience and was bolting from the facility. It was 3 hours I will never relive.

Building 2, several calls to maintenance nothing fixed. Pools and splash pad water smelled horrible and there was mold growing on the display in the main check in lobby. Now on to the sales pitch. We get in the room with our salesman Jason, nice guy, we let him know we are not buying, we are here to get the information, we do not need the pitch, he continues to try and sell us. They take our info, of which we refused to give some personal information because we were not buying. We take the tour, let Jason know we have been here several times, do not need tour, we just need the cost breakdown and swap options. He takes us back to the holding room which looks like a large break room with tables and chairs. The financial lady comes out with a cost breakdown of 14.99% financing, down payment of $5000-$15000 and payoff of $27000-$45000, with a variable monthly maintenance cost for the unit.

I said, "I thought we were buying points and not a unit so why am I required to pay maintenance fees?" She gave me a "load of crap" and we said "no thank you." A minute later the "closer" comes out all pissed off and starts writing numbers down. My wife said " we are not interested in buying today, can we please just have the information?" Joe, then slams his hand on the table and says "You have to get the ** out, get up and get the hell out of here". I am 20 year retired military and no one talks to my family that way, so I said my few choice words to him in typical Navy fashion. Mind you this is a closing tactic known as "the embarrassment or the shame", make you feel like you are a piece of crap in front of people so you will sign anything to regain face.

Upon our exit, I asked Joe what he drove. He said "why". I said "at some point today, you will have to try to make it to your car to get home." His eyes widened and I walked away. Several other people in the same room got up from their tables and just walked away from the sales rep and we all talked in the entry way of the sales sign up about how horrible that experience turned out.

When we bought Wyndham we were interested but expressed financially we were not prepared to take it on. Several times we told them we would have to consider it, but would not be prepared to make a decision that day. They wouldn't take no for an answer. They change salesman on us, and eventually feeling they were not breaking me down pulled the race card out and brought a black salesman into the picture. After at least 4-6 hrs and all the pressure we broke and let them run our credit, and it was the worst thing I could have ever done.

This year we had to come out of pocket for vacation because of no availability. We search every shore and they had nothing. Found out that they had failed to set us up for RCI and had to wait a week to find out that they did not have any availabilities either. We are so disappointed. We pay 700 plus in maintenance fees a year for 180k points. We are searching for a resolution, we already paid 5k down on this scam. The government is not looking out for the consumer here. The tactics are coercion and manipulation. People working for this company should be ashamed of themselves for selling a false sense of security in this market. Any suggestions in getting out and getting my investment back would be most appreciated. Thank you!

So, next morning we came back. The sales person, very pleasant lady around 55-60 came to accompany us to the breakfast. By the way, breakfast was quite cheap: scrambled egg from powder, potato, inexpensive greasy sausages. The lady was at our service to do anything we needed: bring sugar, take our trays away, etc. She sat with us through all breakfast staring at us and asking different questions.

Then presentation began. The presenter went above and beyond to show the audience what a wonderful opportunity we all are facing. He started with apprising medical professionals, law enforcement and teachers in the audience. Then he hit all right points about owning and passing to our kids, to have high quality vacations, to let us to read from some brochure (of unknown origin) what a great company Wyndham is. He even showed us on the drawn picture what usual tourist would have (studio size unattractive room) comparing to Wyndham owners (2-3 bedrooms luxury condos with gourmet kitchen). We went non-stop for 2 hours.

Then our lady-sales person told us that the company spend $700 per person (perspective buyers) for the presentation. She made us to feel a little obligated that company spent just on us $1400 for the presentation. She asked us to go on the driving tour with her to see properties. As it was over the 2 hours we planned to spend, we said "no". She kept pushing her sales, offering us "non-resistible" deals that we would be stupid to pass. She said we have to be open-minded to see a great opportunity with Wyndham. We kept saying "no", she kept pushing sales. I used to work in sales, and I know their little tricks they play. So their game was quite clear to me. Also, due to my profession, I function very well under pressure.

Finally she asked "Why you would not do that? What stops you". I answered "I know nothing about your company. I need to make an independent research and read reviews". She became defensive "What exactly do you need to know? Why you don't trust me? I am Wyndham owner and I LOVE it!" I was laughing inside. "Really? Why I don't trust the presentation and you particularly? Because your company already lied to us several time. And we even did not buy anything from you yet." So, I stated firmly that I will be my own advocate, will make a research, will read reviews, and IF I LIKE IT, I WILL CONTACT HER COMPANY.

Very unpleasant and hostile environment. They made me feel very uncomfortable and somehow obligated. Boy, we were glad to leave! We got our $100 American Express and $40 "security deposit" back. When I came home, I read reviews from independent consumers. And I was glad I went with my intuition and caution. Everything I read from other folks reviews proved me right not to sign with Wyndham. Thank you all who took time and effort to post their experience!

The presenter was 25 years old, but looked about 35. He told the story of how his 37-year-old brother and his brother's wife worked 12-hour days and had never taken a vacation. In January, his wife insisted that they take a vacation, so they went to Colorado. They had the best time possible skiing and eating out, but on the last evening his wife suffered a brain aneurysm and died a few hours later. The brother told our presenter that the only thing that got him through the terrible ordeal was knowing that they had had this fantastic time together just before she died. The sales leader went on to explain that we spend an average of $112,000 in our lifetimes on vacations staying in crappy, cramped hotel rooms. He also gave statistics that indicated that men who go on vacations are 30% less likely to suffer heart attacks, etc.

The basic premise of the Wyndham model is that you receive 400,000 points to spend every year on their resort rentals. The longer you stay at a resort, the more points you spend. The location of the resort and whether you want a studio, one-bedroom, two-bedroom, or three-bedroom rental also impacts the number of points you spend. If you don't spend all your points in a certain year, you can "bank" them for up to two years. Our presenter did not reveal the cost of the 400,000 points, however after the presentation, our salesman took us to his cubicle where he asked us to complete a Credit Authorization Form. I declined, as I didn't want to spend the time filling out the long form and also have it adversely affect my credit rating.

I asked how much 400,000 points cost. The answer was $100,000. Later, we were told that it could be negotiated down to $61,000. Also, you can buy 140,000 points instead of 400,000. There are also monthly fees for maintenance and taxes, but our salesman could not give us a solid price except for a range of $60 to $200 monthly. He said we could recover that amount by using a Wyndham Rewards Visa Card. After a while, we told our salesman that we were not interested in the program and would like to leave. He said he had to get his sales manager, and soon returned with a young woman. She told him to take us across the street to view one of the resorts (Branson has four in all). This tour took about 30 minutes, and the resort they showed us was outstanding in every regard.

When we returned to the salesman's cubicle, we again told him that we were not interested. I said we believed in the Dave Ramsey plan of not accumulating additional debt. He said we were fools and that Wyndham would be saving us a ton of money. My wife then said that she did not like to vacation at resorts with hundreds of other people, that she preferred the solitude of camping in Colorado. Our salesman said Wyndham could provide that for us as well. I then pointed out that we had already been there for nearly two-and-a-half hours and had been told it would be only a two-hour presentation. Our salesman said if lunch was the issue, they could order in Jimmy John's sandwiches for us. I said no, we just were not interested in continuing the discussion. The salesman said he would have to get his manager again before he could release us. He came back and said she would be right over.

As we waited for the manager, our salesman asked: "Where did I go wrong? What did I do to cause you not to sign up?" I said he had done a fine job, but it just wasn't for us. I again reiterated our concern about not wanting to incur more debt. He then said: "I wish you had come here today with an open mind. I don't think you would sign up if it cost only $100 per year." I reminded him of what he had said earlier that morning: That he would present us with some information and that we could "leave it on the table" and walk away if we were not interested. My wife then asked if she could leave, but he said not until the manager came and checked us out.

Finally, the salesman said he would see what was keeping her. Five minutes later, my wife told me that she was leaving. She saw our salesman in the hallway, but he had his back turned and she was able to sneak down the stairs and out the door. I wasn't so lucky. The salesman, his manager, and another manager caught me trying to exit. "What is the matter?" she asked. "My wife left because she felt like she was being held hostage," I replied. "No one is holding her hostage," replied the manager. "Well, that is what it felt like to her," I answered. They let me go at that.

When we got to the presentation it was okay. The food was nowhere near delicious or filling. We had bland chicken, bland mashed potatoes, bland gravy, and hard, bland wax beans and carrots, juice and water with no ice. Anyway, after the presentation as to why wyndham resorts is a good idea for our money and family we went with our rep on the tour. The room and hotel were beautiful. Then he took us to his "office" which was very secluded and gave us the pitch for how much it was etc. I told him that it looked like a great plan but we just bought a house and I don't want to get in over our heads with the mandatory payments of things. He said "Well your credit is good, right? Must be, you just bought a house. I can lower it because you have good credit." I told him I was not going to give him any of my info because I didn't want an inquiry in my credit and I am not buying anything today.

We argued for about 20 minutes and he got all angry and red in the face. I finally said "I'm not giving you any of my money as it is all allotted already. I would be a fool to pay you almost $400 a month and then not be able to feed my family or pay my utilities! Now will you just give me what was promised so we can go!?" He said "FINE!" and slapped his hands on the table then took me to another table where a lady tried to sell me a 2 year option. I told her I had already argued with the other person and I didn't want it. I just wanted my tickets so we could enjoy our honeymoon. She said "Well you just sat down with me so you don't have to have an attitude with me..." I ended up telling her to "Just gimme my ** lady, so I can leave." She shuffled me to the front desk where I got everything promised plus a headache, high blood pressure, and bad attitude.

No one thanked me for my time. No one said that I could be a member later, even though I asked for the guy's card to try to do it later. He said the prices would be different the next day and it was only possible to set it up with them. I said that if they weren't willing to wait then they didn't want my business anyway because no one goes on vacation with intentions of making such life changing decisions. He wanted me to basically buy a car smh. After the presentation I looked up all of the websites they mentioned and then looked to see if I could join without going through one of those jerk reps. I ended up on this site thanking God that I stood my ground. He almost had me. I had to resort to showing him my budget and that I own two houses with two mortgages already. He still wasn't letting up. This just happened on June 23, 2015.

I don't blame the ones that I talked to, but the guy that lied to us should be accountable in some way. We didn't need the extra points. We were fine using just the points we had with the Williamsburg T.S. but we got conned into upgrading and now there is nothing we can do. The amount of money they charge for time shares are absolutely ridiculous. What we pay out for the loan payment and maintenance fees, we could take a few great vacations instead of one. I have come to the conclusion that the buying and selling of Timeshares is a big money making scam. Yes, there are truly nice vacation spots to go to, but they are way-way over priced for what you get. Hard lesson learned for us, and we are paying dearly for it and will be for several more years!

When I shared my experience with yet another employee, including the tactics I had heard about (without mentioning who told me), I was once again treated like a problem case. The guy was literally in my face, telling me that I didn't know what I was talking about. This Wyndham employee even went so far as to slap me on my back, as if to prompt me into some sort of confrontation. I just wish now that I had gotten this guy's name in order to submit a formal complaint against him. These are truly bad people, working for a highly unethical and ruthless organization.

I asked him what to do next and he again replied that there was no list to search in existence. Finally, ** broke down and guided me to a LIST online. I confronted him with the existence of said list and he replied, "Sir, it's not a list. You can call it whatever you want." I told him that I would call it a list. He instructed me to enter in the dates for the stay in question, and that I would then see if the hotel listed participated and that, "I should have just put in the dates at the very beginning," even though I was never told to do so, as I was first trying to see which rate was more competitive with regard to the tentative stay. ** then informed me, "I was making it harder on myself," and that he could not give me the name of the initial attendant, "because I'm me, I'm not her and he couldn't understand her accent." 45 minutes later, I had no information. I am a "gold member" with Wyndham, but that apparently means nothing. I have never been so dissatisfied in my life.

As if they can't keep this promise, how is the rest of the experience with this company going to be. (Can I Trust them?, NO!) It is wisdom in being a business owner for 30 years that I have used and has served me very well. ** turned me over to **, ("her mgr"), and he talked and talked, repeating himself over and over again and just couldn't get to the price forever and a day. It was into (3) hours now, and he wanted a credit authorization form signed and filled out by me. I refused to do so, (this is a credit pull) and can lower your credit score, so I knew I shouldn't do so.

NOW: if these promises are not kept, how well will they honor or get out of various things in their contracts hence forward should I have signed with them. The price/costs (I am a numbers guy) is $16,000 PLUS 14.99% interest, PLUS $60/(maintenance fees), per month for ever, subject to go up, and so your payments are $214/month, plus the $60 X 12 to get 7-10 days a year (AND THAT IS MAYBE!) seemed by their point system to be a stretch. (Ok; $3000 per year for 10 years payments on the note), for 7-10 days per year, now that is really expensive!!! You might just as well pay as you go.

I might also mention you are out the interest on the money, also with interest you are paying over $20,000 dollars for the 7-10 days, so it's a triple pay, and at best a single benefit back, not a good deal. When they have to be sooo crafty to get you to buy TODAY, that means to me their product is not good enough to be sold tomorrow at the same price, (ANOTHER RED FLAG FOR ME!!). I did NOT SIGN and once I had the numbers the decision was basic math and simple to me. Don't do business this way, and stay away from these types of companies that do sales tactics in this fashion.

I always came with my daughter, now I come by myself. My daughter just had a baby and I was going to continue the tradition with my granddaughter but the way I was treated today and it's my first day and I am still sitting in the lobby waiting for a room and I will be here until Saturday it will be the last time after all of these years that I will come back here. There are tons of other hotels here that I can stay and not be treated like I was doing something wrong asking for an upgrade that had always been given to me. Check your records I'm not lying. The only time I didn't get an upgrade was in May. It was a clown convention and the hotel was booked to capacity. I am so disgusted while I am still sitting in the lobby losing a day of my vacation.

I recommend this hotel to everyone that I know being that I come every year. Let's hope the rest of my vacation goes well because I will not be staying here anymore. I am so disappointed. I wanted to start a tradition with my granddaughter like I did with my daughter and myself being that I come year by myself and feel safe and comfortable. I am so disappointed.