Club Wyndham Reviews

Now, my wife and I have learned that the timeshare for which we have paid thousands of dollars is being offered as a hotel for (according to Priceline.com) as little as $125 a night. Over the course of the past several years, never at any time, has Wyndham informed us that the property was subject to being used as a hotel - open to all. We are shocked to say the least.

I was led to believe that I would be going on a tour at 3:30. My husband, son, and grandson all believed the same thing. He said we could also get a $50 gift certificate, which involved attending a 120 minute presentation. I did sign an agreement to do this. The thing that made me angry was that when we got to the area where the tour was to begin, we were taken into an area where a representative, who claimed he was not a salesman, began talking to us. It was mostly small talk, which was a waste of time. He told us about what he used to do for a job, about his family and et cetera. In other words, the tour that I looked forward to was not happening at 3:30. Instead, after about 45 minutes, we were taken in to listen to the presentation and video. By the time this was over, we had basically put in the 120 minutes that I had agreed to, but this was not the end!

We then went on the supposed tour, which did go to a couple of water parks, but mostly it was going to see two of the units that Wyndam owned. I can understand that they would want to show us what the units looked like, but I did not get a complete tour of the premises. Then we were taken back to the meeting area for more talk about the points system that Wyndam uses for vacation rentals. It was now about 6:30 PM. My husband asked repeatedly how much this would cost. The representative, Jeff, would not give us an answer as far as how much money this would involve. In other words, he just kept trying to string us along, as though he hoped we would finally wear down, and just say we would buy. I told Jeff that it had not been my intention to come in and buy anything, but this fell on deaf ears apparently.

It was not closed to 7:00 PM and not mention of what this might cost us. It was not until my husband became angry, and refused to sign the form for a credit check that Jeff's boss finally said we could go. I felt that this company was deceptive in the way that they got us into their office. They promised a tour at 3:30, and they knew that this was not going to happen that way. Also, when my husband asked for the dollar amount this might cost the representative would only keep going back to points. If we were the customer, we had the right to know what this would cost. These guys just seemed not to take no for an answer. I cannot say that they were impolite, just very pushy. Their major claim is that they are doing this for families. Well, they took too much of my family vacation time.

I would recommend anyone to not take this promo offer and to opt for the $75 AmEx gift card instead. That is the only thing that has any value. And it is also an indication of the value of this "offer." The whole thrust of the timeshare presentation was to promote the points-only timeshare ownership. We would never surrender our weeks-only ownership to participate in points-only ownership, which seems to be possibly rife for manipulation of the value of points. Before this experience, we had a somewhat naive favorable opinion of Wyndham. We were thinking they were a level above what we have come to expect from timeshare hawkers. Now, I will run the other way and avoid them at all costs. We'd have been far better off steering away from the timeshare presentation and just enjoying our week exchange.

When we explained that we were newlyweds and trying to buy a house, the sales manager proceeded to tell us that if we couldn't afford a timeshare, we had no business buying a house. "You should be buying a trailer." These people were rude, ignorant, pushy and could not explain how they were selling us a "deed" to a hotel room that they were also selling to 7,000 other people. Bottom line, we would have owned a deed to a hotel room that wasn't worth the paper it was printed on! My husband is extremely financially savvy and these people could not answer the important truthful questions about their "deeds/investment." Do not fall for this scam! Thank God we didn't.

- $100 "Stay A Night on Us" certificate.

It was a really good deal. I asked, “How can I pay?” They said, “ATM debit card or credit card.” Well, since I am one of the few smart and debt-free Americans, I would pay with my prepaid Visa card. They mailed me out an envelope with the details of the package I purchased. Since I had no time to take a vacation soon, I left it un-opened, which was a poor choice.

When August came, they called me to ask when I was going to set a date for the travel. I wanted to take my new fiancée to Vegas in September for her birthday but I don’t have enough liquid cash to do so. So I picked dates for October 14 and 15 2011. They said it was not a problem because the dates were open.

The lady had then asked the age of my fiancée and told me that all was set. I was happy until she said, “You need to make sure that you’ll bring a major credit card with you when you check in at the hotel.” Well, since I don’t have one and will never get one, she said that I can’t use my package. At this point, I’m feeling like this company isn’t offering me a free vacation or even interested in my possible purchase of a timeshare, but more into taking advantage of me and many other people who choose to opt against credit debt.

I asked for a supervisor and was placed on hold. When the supervisor came on and asked how she could help me, I replied, “Yes. I would like a refund of the $99 because I was not informed that without a major credit card, I was unable to use what I bought. (Keep in mind that I never opened my envelope from them). She repeatedly pointed out the terms and conditions and the fact that I just opened (while on the phone with her) my packet. She said that they will not offer a refund because I was past my refund date.

I am very puzzled as to why a company, who would contact me in hopes that I tour and purchase a timeshare from them, would treat me so poorly. So after trying to speak, and with her continuously repeating the terms and conditions, she mentioned, "Maybe you should go get a credit card so you can take your vacation." How rude and un-professional can you be to say things like that in the manner as to which it was said?

I am very interested in purchasing a timeshare but I will make sure not to purchase through this scamming company. I really hope that Carnival Cruise would remove themselves and their logos from this company's ** ways. It doesn’t make me want to use Carnival now. I’m just wondering if they are the same or similar in ways to Wyndham. My name is Ronnie and I’ve been scammed!

With the maintenance fees that I now pay every year, you can easily stay at a 5 star resort of your choice, not theirs, by using expedia, hotwire, hotels dot COM discount websites.

Sales people are trained to make you feel stupid if you don't buy.

While other electronic billing companies give you discounts for using online billing options (makes sense... no overhead, right?) Wyndham will nickel and dime you to death, by charging you extra for electronic billing, or give you the option to yet still pay for a one time yearly statement which gives you 15 days to pay it or send you to collections. And you better not have a change of address because you'll never get the bill and go straight to collection and charge you another $160 bucks added as a late fee, which is near to impossible to waive.

Every time you use go on vacation through them, they will make sure a rep will call you during your stay or at check in to take up your time to see yet another presentation that will take well over 2 hours and never the "only 45 minutes" they say for you to get a freebie stay, tickets to a park/show, or Dining gift card.

They have you give them your friends and family as referrals to supposedly get discounts and savings that you'll never know about unless your friend/family member who have now become you enemy because you gave them your name, tells you. Good luck with that one.

These are the facts

Also on 22 Aug 2010, Mr. ** promised 2 "free" weekends at the Grand Desert with tickets to a "show of our choice" each stay. We haven't seen them yet. Prior to our return trip to Las Vegas on 2 Oct 2010, Mr. ** and I discussed the room and the show tickets. We specifically requested Blue Man Group; Paul assured me all was taken care of; he said, "Don't worry; I'll take care of everything." It wasn't until after arrival that I found out that he would not pick up the entire cost of both the room and the show tickets; we decided that we would pay for the tickets and Paul would take care of the room.

After that weekend I noticed that we were charged 37,100 points for our stay. I worked with Mr. Dave ** on multiple occasions to correct the error. Finally, he stated that he was unable to return the points. He subsequently sent us a coupon for one week. However, the times and places that were available were unrealistic. So, not only did we have to pay for the BMG tickets, Wyndham charged us 37,100 points for the privilege to be lied to more.

Mr. ** also directed us to apply for an RCI Elite Rewards MasterCard issued by Bank of America, with a 6-month introductory APR of 2.9%, to make our initial Wyndham Properties ownership purchase. He further directed us at the 5-month point to apply for the Wyndham Rewards VISA issued by Barclays Bank Delaware, with a 6-month APR of 0.0%, and transfer the balance from the RCI MasterCard to the Wyndham VISA. He failed to inform us there was a transfer fee that would have negated any savings that might have been realized from the lower interest rate. But this small fact is beside the point. The real issue is that Paul described that by financing the ownership purchase at such low rates for the first 12 months, he'd assist us in renting our points (at 100% return) during this time, in effect having our ownership "pay for itself" before we had to pay the purchase loan off.

Another conversation that we had with Mr. ** on 22 Aug 2010 that lead us to buy was that he told us his family rents out their points and makes money "hand over fist." And, Mr. ** stated that occasionally he comes across points being sold at significantly reduced cost: like "$7,000 for 150,000 points." I told him I would be extremely interested in increasing my ownership point holdings if we could purchase additional points at that kind of discount. On or about 15 Sept 2010, Paul called and said he had more points for us.

He never specified the dollar amount. Then when we came in on 3 Oct 2010, I was expecting significantly discounted points. He said he didn't have any of those at that time, but that he could offer us the same "discounted" deal that he had given us on 22 Aug 2010. I specifically said, "I am not convinced that we got a good deal the first time." He assured us we did, stating that 150,000 points typically retail for $60,000. This does not appear to be the case according to the research I've completed.

We now have cause to believe Mr. ** sold us Wyndham ownership based upon false pretense. He sold us Wyndham ownership as an investment and explained how we would make money by renting our points.

During his sales presentation, Mr. ** presented a copy of a Wyndham property invoice from Travelocity showing a room that had recently rented for $10,000 per weekend. Mr ** provided us his business card and told us to call him any time for assistance. After a few calls with no response, I then called Wyndham and left a message. He then called me and said it would take at least 24 hours for him to respond. He never returns calls.

We specifically mentioned we were not interested in vacationing with Wyndham as they do not have properties for the types of vacations we typically take:

- Icebreaking Adventure to Antarctica

Both Paul and the Lead Sales Presenter jokingly mentioned that we had a point; that they ought to make a testimonial video of us as the "types of vacationers Wyndham represents." There was a witness; the sales lady sitting next to us was privy to our conversations. Paul even asked her, "Can you believe the trips these people have taken? "

On 2 Oct 2010, Mr. ** promised to rent all our points for us with 100% profit coming to us. To date, this process has not worked as described by Mr. **.

We are extremely disappointed because we have followed Mr. ** instructions, attempted to rent our points through the program offered by Wyndham, but have had completely unsatisfactory results.

Subsequently, we voiced our displeasure to Mr. **, and on two occasions Mr. ** assured me that he could sell our ownership. Once on 2 Apr 2011, I asked Paul if he could sell our ownership. He said, "Yes, I always have people looking for more points." I told him I wasn't looking to make a profit. He said, "I will get you a profit, you always want to make a profit." He then told me to call him in 3 weeks. On 26 Apr 11, Mr. ** told me that he had a buyer and to call him on Tuesday or Wednesday next week; he told me that he was going to be in Los Angeles. I told him I would meet him for lunch to finalize the sale of the Wyndham Ownership.

He told me that wasn't necessary, that he would be able to handle the transaction by telephone. I have attempted to contact Mr. ** multiple times, to no avail. I also called Mr. Dave ** and asked him to have Paul call me; I also called the Wyndham Sales Department and left a message. I informed the lady that took the message that I have left multiple messages and she assured me that she would have Mr. ** call me. As of 19 Apr 2011, there has been no call from Mr. **. Paul has failed to follow through with selling our points and terminating our ownership in Wyndham. Mr. **'s recent actions seem to continue a pattern of deceit.

It should be noted that on our sales paperwork, Paul specifically instructed us to identify "convenience, value, and property selection" and not "investment" as our reason for purchase.

On 20 May 2011, the Wyndham "Executive Management Team" informed us that there was no basis for our complaint, that since it wasn't in writing it wasn't valid. Does that mean Verbal Contracts are not valid in Nevada?

I am warning everyone not to sign up for Wyndham Rewards since this is how this nightmare started. They promise you a free hotel night to sign up for the card. Once you sign up, you have to make additional purchases to qualify for the points and then when you try to redeem them, their system is always down, or you have to wait 20+ minutes to speak with a rep about your account. It's not worth the time and frustration!

I've called I can't count how many people, and transferred to hundreds of different departments and absolutely nobody has the smarts to help! I now get in excess of 7 calls a day to my home and work! I can't find anywhere to place a harassment complaint against them and now I'm trying to sell my timeshare at a way below cost just to get rid of it! Can anybody out there help me? ?

With this we could book thirteen months out at the resorts in the program, put the units into the Extra Holidays and never pay a maintenance fee. We we're told that Daytona would be a part of Club Access by the end of the year 2008. Having been to the Daytona 500 and having seen the number of people, we decided to do it. Our Wyndham representative told us that he was very honest and religious and that he would never work for a company that was not honest. To this day, Daytona has not been added to Club Access. In addition, we went to Bonnet Creek in December for a family reunion with thirty relatives. We spent a great deal of time dealing with maintenance with such things as no hot water for three nights, water standing in the carpets in two units, smoke alarms chirping in the middle of the night. We also spent time with security with stolen money and stolen prescription pills.

Even though we have over a million points, we wrote them and told them that we would no longer be paying them any money. We were embarrassed in front of our relatives by the conditions of the units at Bonnet Creek. With the letter, we showed the written proof that we were told that Daytona would be added by the end of 2008. I have not received any written communication from them and I did tell them that we would not have oral communication with them.

We received about 3-5 phone calls daily asking for payment. I informed them today that I wanted their name and that we were recording all phone calls from them. They told me that I couldn't record the conversations. By the way, the representative who sold us this has quit because he found out they had unethical practices. I think we should all band together and hold Wyndham accountable for their actions.

We have lost thousands of dollars from not being able to rent out our points for the Daytona 500. We were also embarrassed by the units at Bonnet Creek and our maintenance fees are about $500.00 a month.

Wyndham is nothing but lies and scams. They fed me a lot of crap so I would sign the papers. None of it was true. I got nothing I was promised. I called to complain on several occasions. I spoke to the corporate office a few times and explained to them that their representative is lying and misrepresenting Wyndham to get sales. They didn't care at all that their sales representative flat out lied and scammed me to get a sale. Please join the lawsuit if you are ** off.

If you did not attend the $50 would be charged back to your credit card. The sales presentation was over two days. A shrimp boil in the evening and the actual presentation the next morning. By obligating ourselves to this presentation we lost usable vacation time. The main thrust of their sales presentation was that you, as a weeks, owner were going to be squeezed out of timeshare availability by people who were converting their weeks to points. I do not believe this to be the case. The pitch was this: we would be given X number of points for our weeks based on a set of variables which the salesman would not enumerate at the time.

Then we would have to buy the exact number of points that Wyndham decided our weeks were worth at a cost (for us) of approximately $10,000. So basically we would be paying for our timeshare twice to convert to points. When I asked if I could record the sales presentation I was denied, when I asked if I could have the notes the salesman used to demonstrate his pitch I was again denied. I believe this to be based on the fact that what he was saying was untrue. Needless to say we did not bite.

SUMMARY: 1. do not accept anything "free" during the registration process. 2. They tried to scare us into converting weeks to points, at the cost of thousands of dollars, by telling us we would be "squeezed out" of location availability w/o data to back it up.

The papers were signed on 3/28/2010. Last day of job layoff. Since payments went into effect last spring, my checking account was in a dreadful shape. I borrowed from my life savings to make payments of $590/month. Then in November 2010, they started collecting Social Security at 62. This is helping somewhat. But work may again slow causing layoff. Then what?

I visited 3 lawyers to ask about Chapter7. Two hadn't really reviewed my situation and were willing to file. The RD told me that the bankruptcy would be rejected because if the CC debt and timeshare were relieved, I'd have a positive income balance.

Unfortunately, we were taken in by Mr. ** and exchanged our existing properties for one in Kona (plus a hefty credit card bill and double the maintenance fees). Upon returning home, I tried to contact Mr. ** to be sure I had the proper information come time to sell back those points. My first calls to him were in early November, it is now 17 December and he has still not returned my calls, nor those of my husband's. We have also emailed and texted his phone, and called directly to the sales department in Las Vegas--same negative results.

I eventually called the owner services number and was told that no such program exists and that I must have not understood what was told to me. I was asked if I had Mr. **'s notes that he had written out--that way, they would have some basis to move forward with an investigation (of course, we didn't think to take them). I insisted they open a case to look into the situation. The owner services were no better at returning calls than Mr. **.

The rep, Alerice, called my home number once (during a work day) and basically every day for over two weeks. I called her back, leaving my contact number and time of day I would be at it--but she never made a call back. Eventually, it took three calls to owner services to get her on the phone--and only after my husband refused to hang up until she was put on (and her excuse for not calling me back was that I had never left a phone number.

Bottom line: Mr. ** was interviewed and stated that he never said anything about being able to sell points back and there is nothing in the official paperwork that says anything of that sort. So unless we had those notes he made, we are out of luck. We are way past the point where we could opt out of the contract and the customer rep, Alerice, refuses to recommend to their legal department that the contract be rescinded. We both feel very stupid for being taken in by a scam artist (the nicest thing I can think to call Mr. **) and have absolutely no good feelings about Wyndham at all.

After much discussion and effort (on his part), we decided to consolidate the properties by purchasing a deed at this particular resort. The purchase of this property bought our vacation point level up to 500,000 (Gold VIP status). We were also told that a portion of those points (84,500) could be used to offset some of the monthly payments toward the balance on the contract. I distinctly told the representative that we were only agreeing to the arrangement if the former statement was fact, not fiction. He was very adamant about this being something that we could participate in and benefit from. I even asked if there was something written in the contract speaking of this option. No, was his answer. He gave us a card and told us when our new points became available (in approximately 30 days), we could call the number on the card to arrange to have the aforementioned number of points deducted. We would be compensated for the points deducted.

It has been more than 30 days, our new points (500,000) are not in our account (for this year). We have not been able to reach the representative who assured us of everything spoken of earlier. I feel that there has been some misrepresentation of information given to us. I also believe it was done in order for us to agree to enter into another contract for more money. The following statements were located on a website that deals with timeshare misrepresentation. I picked them because they certainly manifested themselves during the time spent with the representatives from Wyndham. They are as follow:

1. They will get you to believe that timeshares are such a commodity that you would have no trouble renting your timeshare out to not only cover your payments but also to put extra cash in your pocket;

2. They will get you to think that if and when you are done with it, they will assist or even buy it back from you;

3. They will tell you that you can claim the timeshare taxes and maintenance fees off on your taxes. They are not tax professionals nor do they know what your state allows;

4. They will tell you that you can go anywhere in the world at anytime by simply exchanging your timeshare. What they do not tell you is that these exchanges are extremely difficult to get and they do cost more money;

5. They will get you to believe that this is such a great financial investment that when you go to sell your timeshare, you will make money. On average, timeshares do not keep 1/10th the value that you purchase them for;

6. They will tell you that if you own a timeshare they will either buy yours back or consolidate what you have with a purchase. They will get you to think that you have a false sense of equity in your purchase.

It is quite uncanny how accurate these statements are. Each of them, in some form or fashion, was presented to us. Since the time we signed this contract with Wyndham, we have learned that the timeshare industry and its representatives are a very unscrupulous, uncaring, self-servicing group of people. We now face a financial nightmare. We will not be able to keep this timeshare without something suffering in the meantime. Without a way to capitalize from the points (as stated earlier), funds to pay for this would put our finances in dire straits.

I still maintain that misrepresentation was a key factor in our signing this contract. I don't know what our chances are in getting released from this contract, but, I surely would appreciate some advice on some course of action (if any).

I'm sure there must be others who are dealing with timeshare difficulties. Any information you could provide us with would be greatly appreciated.

In July, I was laid off of my job and did not meet the criteria for the income. I wrote to the marketing department and on August 14th, 2010, the sales rep stated that it would take 4-6 weeks for a response and for a full refund due to not meeting the income criteria. I stated all this in the letter. I called sales rep Julian at 866 655-2446 and was told that the marketing department had received my letter on 10/8/10 and they will give me a call. I have not received a call from this department. I paid $129.00 for a package and would like to have a refund. I have the account number and the package ID/reservation code. Thank you and I hope someone looks into this matter.

When Willie **, the quality assurance man, came in with the paperwork, I was upset by the numbers. Gerald said, "don't worry Doris. Remember, nothing is coming out of your pocket". I told him repeatedly that I could not afford any more timeshare. I have 660,000 points that I am paying $296.76 a month in maintenance for. I am a 69-year old widow and retired. I have absolutely no use for anymore points, I can't use the ones I have. I don't have anyone to travel with anymore on a regular basis. I put 581,000 in their program to pay for maintenance fees this year, which gave me about 3 months of maintenance fees. Not exactly a paying venture, but it helped a little bit.

Mr. ** wrote his name and phone number all over the materials he gave me. He said he would walk me through the process. Well surprise, surprise! He doesn't answer his phone nor emails. I now have a huge credit card bill on a credit card that I do not want due on Wednesday of next week. Plus this week, I received notice that I am not eligible for the Visa Wyndham Rewards card because my debt load is too large! Great. Another means of accumulating points for maintenance fees has been taken away.

Half a deed would be of no benefit to us. We never received the 3 free weeks and now are constantly beggared by solicitors who want to sell our timeshare but they want upfront monies in the amounts of $500.00-$2000.00. There were too many plays on words. I can and will supply any and all documentation necessary. This whole experience has a total cost of approximately $51,000.00 between the two timeshares. I am out of a job and my husband works 70+ hours a week. This could cause us to lose everything. Worse stress overload will cause him to have a heart attack.

I called to inquire and was told that my points had been converted to a fixed week because I was delinquent and basically I would have to visit another resort and pay to convert back to points! No one has been able to show me where in my contract that neither allows them to do this nor has anyone told me specifically how delinquent you have to be before they can do this.

Keep in my I made a payment 3/17 yet I was converted to a fixed week on 3/29, before I could even complete my payment arrangement. On 4/2 I called the financial dept and was told a supervisor would call me back by Wed 4/7. I have not received a call. I cancelled my automatic draft for them. Now I have to change my bank acct number because I am afraid they will submit a payment under a different name.

I had no idea what this was about since the monthly payment is automatically deducted from our checking account and is always paid on time. Apparently, an $8.00 service fee was assessed in February 09 when the EFT was cancelled by someone in side Wyndham. After hours on the phone, Wyndham Financial Services refuses to refund the $8.00 because they consider it a valid charge. I wonder how many other customers have encountered that same issue. If Wyndham intentionally and arbitrarily cancels a customers EFT and then tacks on an $8.00 fee enough times, I imagine the company can make quite a profit.

I have not heard one word in five years until now. I am trying to buy a house and this resort showed up on my credit as being closed in 2006, and now at the last time, my lender pulled my credit. It showed up as a repossession which of course is not going to allow me to get a home loan. How can something be repossessed if it was never owned? I have written to Equifax explaining the situation and asking to have this removed from my credit report. My realtor also suggested that I write to you and ask for help in removing this account.

This whole seminar was not presented accurately or I would have not paid the $1,000, nor would I have proceeded with this. Trying to make up points sounded like a really good idea and I was even given a free trip to Hawaii which of course I couldn't take either because I couldn't afford for three of us to go to the islands. I would very much appreciate your help in this matter so that I might move ahead and buy a house while the market is as low as it is at the moment. Thank you.

I took notes at the time so there would not be any confusion. Lawrence never mentioned a cleaning fee if we used our home base resort which is on Lewers st., Waikiki or a towel paper and cleaning fee in Europe. That's what we figured we pay a monthly fee for. We could not get into any of the RCI resorts of our choice and the points were never as low as 28000 points. We have lost our trust in people. Have had much frustration and lost our $25000 saved for retirement which we thought we would be traveling a lot. Not so now.

To make a long story short my boss pulled a few stings and got my family free week stay at wyndham resorts lake lure then the last days we were there they call us on the phone and tell us they would like to have a 15. min with ok we when to the office im running a 103. fever

i really didnt fill good at all well one talk to us about the purchase of a condo i told him i could not afford one they had to have our card numberto charge us for cleaning services which i was told would run about 40.00 for the week but they kept insisting that i buy a condo

they had another person come in and talk 2hrs in to it i told then asso that i could not afford it they then broght a thrid person in they asso insisted i needed to get on board i said the third time i cannot afford it mean while my condition was deteriating i was so bad isent one of my kids to the store to get me something to drink my fever was getting worse

finly i try a different apporach i said if i agree if i didnt want it in 2 or 3 days could i cancel he then told me as long as it was with in 30 days there would be no problem just let us know ok i was in this place for 4 hrs at this point i was so sick i was about to fall over

we call monday or tues the following week said we really cannot afford it they went ballistic on my wife told her she would pay them know matter what they would take evreything we had or put a lien against it now they have took over a 1100.00 in the last two paycheck i cannot afford for this to go on anymore i have too many depends i only make 450.00 aweek i need my money back for bill these peple are bankruping me

so now they unlawfully came up with my pen number and are now useing it as a debit pulling my money from my accout the bank said the way they are doing it they cant stop it i need to know how to stop

they have taken money to the point i cannot pay my rent , liked to have lost my power on the 15 th because they took 600.00 out of my account and i didnt have the money to cover my monthly bills and then they go and do it to me again all the bills i had to push to the end of the month to pay and save them from disconnection will now be turned off because i cant pay it.such as my rent and my phone bill.

i was forced to sign these documents under duress just so i could get out of that office and get some medicine

Lady at desk says there's another hotel with rooms 30 miles away. We find out all motels filled in Erie, Pa. So now its about 10:00 and were headed to another hotel 30 miles away we get there my wife and son have new hope for somewhere to stay. We go in to Days inn Part of their rewards motels, where we were told to go. Rooms filled. Again son all sad and upset and wife stress out. Now its getting late, haven't ate yet. Have to drive straight to Columbus, Ohio. Driving late at night and the weekend Drunks are everwhere with one outside Mansfield Ohio, forcing us off road to berm. Finally got home between 130am and 200am

Called Wingate complaints that night got case # promise reply in 7 days, never called and needed help that night. Sent complain to Wingate rewards never got anything back not even a sorry! Called Wingate customer help number and got this lady that said well we all make mistakes and will talk to lady who made wrong reservation. No sorry No Nothing. I just wish whoever is in charge would go through the pain and stress we all went through. I can't believe this hotel. No customer care what so ever!