Club Wyndham Reviews

Unfortunately, we were taken in by Mr. ** and exchanged our existing properties for one in Kona (plus a hefty credit card bill and double the maintenance fees). Upon returning home, I tried to contact Mr. ** to be sure I had the proper information come time to sell back those points. My first calls to him were in early November, it is now 17 December and he has still not returned my calls, nor those of my husband's. We have also emailed and texted his phone, and called directly to the sales department in Las Vegas--same negative results.

I eventually called the owner services number and was told that no such program exists and that I must have not understood what was told to me. I was asked if I had Mr. **'s notes that he had written out--that way, they would have some basis to move forward with an investigation (of course, we didn't think to take them). I insisted they open a case to look into the situation. The owner services were no better at returning calls than Mr. **.

The rep, Alerice, called my home number once (during a work day) and basically every day for over two weeks. I called her back, leaving my contact number and time of day I would be at it--but she never made a call back. Eventually, it took three calls to owner services to get her on the phone--and only after my husband refused to hang up until she was put on (and her excuse for not calling me back was that I had never left a phone number.

Bottom line: Mr. ** was interviewed and stated that he never said anything about being able to sell points back and there is nothing in the official paperwork that says anything of that sort. So unless we had those notes he made, we are out of luck. We are way past the point where we could opt out of the contract and the customer rep, Alerice, refuses to recommend to their legal department that the contract be rescinded. We both feel very stupid for being taken in by a scam artist (the nicest thing I can think to call Mr. **) and have absolutely no good feelings about Wyndham at all.

After much discussion and effort (on his part), we decided to consolidate the properties by purchasing a deed at this particular resort. The purchase of this property bought our vacation point level up to 500,000 (Gold VIP status). We were also told that a portion of those points (84,500) could be used to offset some of the monthly payments toward the balance on the contract. I distinctly told the representative that we were only agreeing to the arrangement if the former statement was fact, not fiction. He was very adamant about this being something that we could participate in and benefit from. I even asked if there was something written in the contract speaking of this option. No, was his answer. He gave us a card and told us when our new points became available (in approximately 30 days), we could call the number on the card to arrange to have the aforementioned number of points deducted. We would be compensated for the points deducted.

It has been more than 30 days, our new points (500,000) are not in our account (for this year). We have not been able to reach the representative who assured us of everything spoken of earlier. I feel that there has been some misrepresentation of information given to us. I also believe it was done in order for us to agree to enter into another contract for more money. The following statements were located on a website that deals with timeshare misrepresentation. I picked them because they certainly manifested themselves during the time spent with the representatives from Wyndham. They are as follow:

1. They will get you to believe that timeshares are such a commodity that you would have no trouble renting your timeshare out to not only cover your payments but also to put extra cash in your pocket;

2. They will get you to think that if and when you are done with it, they will assist or even buy it back from you;

3. They will tell you that you can claim the timeshare taxes and maintenance fees off on your taxes. They are not tax professionals nor do they know what your state allows;

4. They will tell you that you can go anywhere in the world at anytime by simply exchanging your timeshare. What they do not tell you is that these exchanges are extremely difficult to get and they do cost more money;

5. They will get you to believe that this is such a great financial investment that when you go to sell your timeshare, you will make money. On average, timeshares do not keep 1/10th the value that you purchase them for;

6. They will tell you that if you own a timeshare they will either buy yours back or consolidate what you have with a purchase. They will get you to think that you have a false sense of equity in your purchase.

It is quite uncanny how accurate these statements are. Each of them, in some form or fashion, was presented to us. Since the time we signed this contract with Wyndham, we have learned that the timeshare industry and its representatives are a very unscrupulous, uncaring, self-servicing group of people. We now face a financial nightmare. We will not be able to keep this timeshare without something suffering in the meantime. Without a way to capitalize from the points (as stated earlier), funds to pay for this would put our finances in dire straits.

I still maintain that misrepresentation was a key factor in our signing this contract. I don't know what our chances are in getting released from this contract, but, I surely would appreciate some advice on some course of action (if any).

I'm sure there must be others who are dealing with timeshare difficulties. Any information you could provide us with would be greatly appreciated.

In July, I was laid off of my job and did not meet the criteria for the income. I wrote to the marketing department and on August 14th, 2010, the sales rep stated that it would take 4-6 weeks for a response and for a full refund due to not meeting the income criteria. I stated all this in the letter. I called sales rep Julian at 866 655-2446 and was told that the marketing department had received my letter on 10/8/10 and they will give me a call. I have not received a call from this department. I paid $129.00 for a package and would like to have a refund. I have the account number and the package ID/reservation code. Thank you and I hope someone looks into this matter.

When Willie **, the quality assurance man, came in with the paperwork, I was upset by the numbers. Gerald said, "don't worry Doris. Remember, nothing is coming out of your pocket". I told him repeatedly that I could not afford any more timeshare. I have 660,000 points that I am paying $296.76 a month in maintenance for. I am a 69-year old widow and retired. I have absolutely no use for anymore points, I can't use the ones I have. I don't have anyone to travel with anymore on a regular basis. I put 581,000 in their program to pay for maintenance fees this year, which gave me about 3 months of maintenance fees. Not exactly a paying venture, but it helped a little bit.

Mr. ** wrote his name and phone number all over the materials he gave me. He said he would walk me through the process. Well surprise, surprise! He doesn't answer his phone nor emails. I now have a huge credit card bill on a credit card that I do not want due on Wednesday of next week. Plus this week, I received notice that I am not eligible for the Visa Wyndham Rewards card because my debt load is too large! Great. Another means of accumulating points for maintenance fees has been taken away.

Half a deed would be of no benefit to us. We never received the 3 free weeks and now are constantly beggared by solicitors who want to sell our timeshare but they want upfront monies in the amounts of $500.00-$2000.00. There were too many plays on words. I can and will supply any and all documentation necessary. This whole experience has a total cost of approximately $51,000.00 between the two timeshares. I am out of a job and my husband works 70+ hours a week. This could cause us to lose everything. Worse stress overload will cause him to have a heart attack.

I called to inquire and was told that my points had been converted to a fixed week because I was delinquent and basically I would have to visit another resort and pay to convert back to points! No one has been able to show me where in my contract that neither allows them to do this nor has anyone told me specifically how delinquent you have to be before they can do this.

Keep in my I made a payment 3/17 yet I was converted to a fixed week on 3/29, before I could even complete my payment arrangement. On 4/2 I called the financial dept and was told a supervisor would call me back by Wed 4/7. I have not received a call. I cancelled my automatic draft for them. Now I have to change my bank acct number because I am afraid they will submit a payment under a different name.

I had no idea what this was about since the monthly payment is automatically deducted from our checking account and is always paid on time. Apparently, an $8.00 service fee was assessed in February 09 when the EFT was cancelled by someone in side Wyndham. After hours on the phone, Wyndham Financial Services refuses to refund the $8.00 because they consider it a valid charge. I wonder how many other customers have encountered that same issue. If Wyndham intentionally and arbitrarily cancels a customers EFT and then tacks on an $8.00 fee enough times, I imagine the company can make quite a profit.

I have not heard one word in five years until now. I am trying to buy a house and this resort showed up on my credit as being closed in 2006, and now at the last time, my lender pulled my credit. It showed up as a repossession which of course is not going to allow me to get a home loan. How can something be repossessed if it was never owned? I have written to Equifax explaining the situation and asking to have this removed from my credit report. My realtor also suggested that I write to you and ask for help in removing this account.

This whole seminar was not presented accurately or I would have not paid the $1,000, nor would I have proceeded with this. Trying to make up points sounded like a really good idea and I was even given a free trip to Hawaii which of course I couldn't take either because I couldn't afford for three of us to go to the islands. I would very much appreciate your help in this matter so that I might move ahead and buy a house while the market is as low as it is at the moment. Thank you.

I took notes at the time so there would not be any confusion. Lawrence never mentioned a cleaning fee if we used our home base resort which is on Lewers st., Waikiki or a towel paper and cleaning fee in Europe. That's what we figured we pay a monthly fee for. We could not get into any of the RCI resorts of our choice and the points were never as low as 28000 points. We have lost our trust in people. Have had much frustration and lost our $25000 saved for retirement which we thought we would be traveling a lot. Not so now.

To make a long story short my boss pulled a few stings and got my family free week stay at wyndham resorts lake lure then the last days we were there they call us on the phone and tell us they would like to have a 15. min with ok we when to the office im running a 103. fever

i really didnt fill good at all well one talk to us about the purchase of a condo i told him i could not afford one they had to have our card numberto charge us for cleaning services which i was told would run about 40.00 for the week but they kept insisting that i buy a condo

they had another person come in and talk 2hrs in to it i told then asso that i could not afford it they then broght a thrid person in they asso insisted i needed to get on board i said the third time i cannot afford it mean while my condition was deteriating i was so bad isent one of my kids to the store to get me something to drink my fever was getting worse

finly i try a different apporach i said if i agree if i didnt want it in 2 or 3 days could i cancel he then told me as long as it was with in 30 days there would be no problem just let us know ok i was in this place for 4 hrs at this point i was so sick i was about to fall over

we call monday or tues the following week said we really cannot afford it they went ballistic on my wife told her she would pay them know matter what they would take evreything we had or put a lien against it now they have took over a 1100.00 in the last two paycheck i cannot afford for this to go on anymore i have too many depends i only make 450.00 aweek i need my money back for bill these peple are bankruping me

so now they unlawfully came up with my pen number and are now useing it as a debit pulling my money from my accout the bank said the way they are doing it they cant stop it i need to know how to stop

they have taken money to the point i cannot pay my rent , liked to have lost my power on the 15 th because they took 600.00 out of my account and i didnt have the money to cover my monthly bills and then they go and do it to me again all the bills i had to push to the end of the month to pay and save them from disconnection will now be turned off because i cant pay it.such as my rent and my phone bill.

i was forced to sign these documents under duress just so i could get out of that office and get some medicine

Lady at desk says there's another hotel with rooms 30 miles away. We find out all motels filled in Erie, Pa. So now its about 10:00 and were headed to another hotel 30 miles away we get there my wife and son have new hope for somewhere to stay. We go in to Days inn Part of their rewards motels, where we were told to go. Rooms filled. Again son all sad and upset and wife stress out. Now its getting late, haven't ate yet. Have to drive straight to Columbus, Ohio. Driving late at night and the weekend Drunks are everwhere with one outside Mansfield Ohio, forcing us off road to berm. Finally got home between 130am and 200am

Called Wingate complaints that night got case # promise reply in 7 days, never called and needed help that night. Sent complain to Wingate rewards never got anything back not even a sorry! Called Wingate customer help number and got this lady that said well we all make mistakes and will talk to lady who made wrong reservation. No sorry No Nothing. I just wish whoever is in charge would go through the pain and stress we all went through. I can't believe this hotel. No customer care what so ever!