Wyndham Vacation Resorts

2.) When I was asked for my ID and Social Security number, I was never told it was in order to run my credit. They did that without my knowledge or permission.

3.) I was signed up for a $4,000 credit card without my knowledge.

4.) When I wrote to them to cancel my contract, I was ignored. It’s been over a month, and no one has contacted me.

5.) I was told my maintenance fees were to be $84 per month. There was never a mention about an annual increase of 5% or more and would last forever.

I have only had my contract since May 2021 and have had nothing but headaches over this. I hope anyone reading this will NEVER consider a purchase with this despicable company.

After we finally agreed to the purchase, the sale rep gave us his cell phone number and said that we could call at any time if we needed any assistance. Once we returned home, we went online to book some reservations, but could not understand the website. We had tried to call the representative that gave us their cell number MANY TIMES, but he never bothered to return a single call. When we were finally able to get some assistance through customer service, they booked a trip for us.

Imagine our surprise when we arrived and were required to attend ANOTHER sales presentation and told that we had to purchase MORE POINTS because what we owned wasn’t enough! We now have astronomical maintenance fees, continuous, seemingly never-ending mortgage payments, and EVERY TIME we attempt to visit there is continuous pressure to increase our membership. What type of company treats their clients this way? They only care about how much money we spend and view us as DOLLAR SIGNS, not VIP Owners!

NONE OF THIS WAS ACTUALLY TRUE! When we left, we were not provided with ANY documents; we were told that they were all on a flash drive we were given. Obviously, this meant that we could not look at any of these until we returned home. When we were able to view them when we returned home, we learned about all the lies that the employees had told us! This is a slick trick these scammers employ because we found that we could have cancelled the purchase within 5 days due to a law in the State of Nevada. We are now stuck with this purchase that can never be used. Do not trust anything these people tell you!

The interest rate was not disclosed to us during the purchase, instead we were told not to worry because we can refinance for a lower one. THIS IS A LIE! NO BANK WILL REFINANCE A TIME SHARE! Every vacation we took we were asked to come to an “owners update” leading us to believe some things had changed. This was not the case as we were BADGERED every time to buy more points, until we did. When we finally stood our ground and said no, we were treated like we had a PLAGUE! Our monthly bill was raised to $1,200 and every time we attended a meeting, we were told a new lie. DO NOT LET THEM BAIT YOU, IT’S A WEB OF LIES YOU WILL NOT BE ABLE TO GET OUT OF!!!

They went so fast that we didn’t even know what was being signed. The contract closing was done in a private room over Zoom, and we never signed a document there. A loan originator on the Zoom meeting clicked “sign” for us WITHOUT OUR CONSENT. We tried to cancel on day 13 of the 14-day cancellation period we were advised of and got told we only had 10 days! After trying to get this resolved with no luck, we got a case opened with Owner Resolutions but have never heard from the case manager. I did not get a copy of the contract until later and that’s when I found out we only had 5 days to cancel!! We also noticed TWO other lines of credit on our credit reports. They signed us up for different credit cards without consent to cover our down payment! Stay away from WorldMark! They are deceitful manipulators and essentially are committing fraud!!

These meetings would always make us feel as though we were being held hostage until we bought more points. They always promised they would lower the interest rate & take thousands off their sales price making us feel crazy if we turned down their offers. I am so sorry that I ever got involved with Wyndham! I cannot sleep at night because I feel like I let my finance down. He trusted my judgment and we ended up way over $100,000 in debt. We are in the process of selling our house, so I do not go bankrupt. That is what Wyndham has done to us, I share this so that others don’t fall victim to their SCAMS!

Now, I am an adult and I do understand that there is nothing in black and white saying I should get those back, I have just lost faith in Wyndhams customer service. If this was any situation that wouldn't warrant it being called a mistake, I would have zero problems with the outcome. They have made it crystal clear that their clients are just numbers for a spreadsheet. I would not advise any company on taking these measures for customer service in any form (I am a change agent).

I will now relate this to something that happened about 2 weeks ago with Amazon. My kids ordered about $60 worth of apps on their tablets. As soon as I got the notification I asked questions to find out exactly what happened and then called Amazon to explain it. Their policy is clear, all app purchases are nonrefundable. I talked to the representative and it was understood that this was a one time mistake. They took off the charges with a one time exception and the rep sent me an email with instructions on how to properly set up parental controls. Now there are things that I dislike about Amazon however customer service is not one. I would recommend their customer service to someone in an instant.

Now on to other Wyndham observations...

- Mx fees are constant, I believe that we should only pay max fees when actively using the timeshares or properties (I unfortunately work ~60 hrs/week and am rarely able to use my timeshare).

If you have taken the time to read this: First off thank you. You are a trooper. Secondly, I hope I accurately conveyed the root cause of failure. If you are reading this and you are Wyndham: Suck less tomorrow.

A third associate came over and ushered us into another room. He then aggressively began pitching us "the greatest deal that we could never say no to". I then said no 3 more times. He continued on with his deal of the century. I finally told him that he was annoying and that if I were to ever purchase a timeshare it would never be from Wyndham. He then threw the paper towards us and told us to get out! I believe the associates could benefit from a sales seminar regarding how important listening skills are for sales associates. What started as a pleasant presentation turned into a three hour bullying session.

At the time it was just odd but now I see what a red flag that was. They did not trust us enough to come back. After the purchase I was surprised by a lot that was not disclosed to me at the time of signing. I had no idea that even after it was paid in full, I would still have to pay a monthly fee FOR LIFE! They told us this could be passed down to our kids but never the fact that they would inherit any sort of fees. In any way that Wyndham can deceive & disappoint, they will. Stay away from this timeshare trap!

4 different salespeople came by and fed me with all the same lies! They all were so pushy and today was the last day of their promotion for the “deal” that I was being offered, so I had to decide right there on the spot. I kept saying NO! Then they changed tactics and explained how different they are from other timeshare, and I could travel anywhere at any time I wanted. They offered me a foreclosed unit that they claimed was previously owned by a client that had upgraded and there was another couple interested in buying it, so hurry up and decide.

The contract was rushed through. They failed to mention the CREDIT CARD FRAUD they had committed, by opening a line of credit for me and charged it $2,500 for my down payment. This process was so exhausting, and I was ABSOLUTELY MISINFORMED every step of the way! Do not fall for the dream destinations, you will never get there with Wyndham!

On that day, right after lunch we were quickly brought into a closed room and assigned a salesperson. At first, we thought their sales pitch was nice, but after we said no, they quickly became aggressive. We had a team of about five different people trying to close us. This was incredibly uncomfortable & the pressure of it broke us. We ended up purchasing the lowest number of points, which turns out is barely enough points for a ONE NIGHT STAY!!! Now we are stuck with an enormous amount of debt for something we have used once! Quite frankly, we do not want this worthless timeshare & feel we were coerced into this purchase.

We were in that room for over 4 hours! We thought this would be a quick presentation, so we had our young children with us. Our children became increasingly more restless and hungrier as the hours went by. Instead of being sympathetic, the sales staff utilized this as a way to pressure us into a purchase. We were told that this would be an investment opportunity, we could take a minimum of two vacations per year, that we could resell this at any time or rent our timeshare points for a profit, and that the Hawaii vacations we wanted would be easily obtainable and available. They also signed me up for a high interest credit card to offset the Maintenance fees.

These are all lies, and we found out later that you can buy a timeshare on the internet for $1 and it is virtually worthless for resale. They never told us that our children must inherit this when we pass away and the maintenance fees continue to increase forever and the children would have little hope of selling it. The reward points from paying the Maintenance fees on their high interest credit card do not even come close to offsetting the monthly fees. They did not mention the fact that the $6,000 charge (down payment) they put on the card was nonrefundable.

When we returned home, we discovered that they never gave us a copy of the contract! When I sent a letters to Windham requesting to terminate the agreement, a representative called me and when I said I want all communication is writing, they said they do not have time to write back to all the owners… I could go on and on, this has been the worst experience and it's never-ending! Do not buy anything from Wyndham or trust a word they say.

This company just try their best to steals people's money and always try to ask you buy additional points and doesn't deliver good service or accommodations. I really should have checked this website before I joined them. I have nothing but bad experience with them. They should be out of business. I know a lot of customers have similarly complaints.

In sitting down with the salesperson he convinced me the money I would be "saving" and "I could cancel when I wanted." I was with my mother and we specifically stated we could not afford a monthly payment, at this time the sales rep stated "who says there is a monthly payment." He convinced me that I could have a package deal that would not be a monthly payment and would be a one time annual fee of $1700 and with this I would be a perks member, get quarterly party weekends for $250 and would receive 21 days of vacation time per year.

The timeshare membership was a points timeshare so I did not even realize I was locked in to a timeshare, I believed this was a membership. The sales rep convinced me that this deal was a good deal and was only good for that day. Because I was in a place where I wanted to travel more and was trying to be open minded I accepted this "wonderful opportunity." I never heard from the sales rep again to check in/follow up or anything. WHAT I DID NOT KNOW was that I was now obligated to a Mortgage of $250 per month plus monthly maintenance fees of $65 (at the time) Sooo this is more than my car payment that I did not agree to or know I was purchasing-remember we said we could not do a monthly payment.

I filled out a credit application not knowing it was for a mortgage loan, I thought it was to qualify for the "package deal" not to open another loan. This is a debt that is now in my name that I did not agree to or know of what was actually happening otherwise I would have never even sat there for an additional 3 hours after the 90 min presentation listening and signing paperwork. The best part is when I found out that my package that I am now obligated to paying $330 per month plus an $ 8 processing fee to process my payment (not sure how this is even legal) is only equal to about a 5-7 day vacation I about lost it as I was "supposed to be saving money."

As many people have said "If I had known I would have never done it," exactly this is why they scam you and you are the one stuck with a mortgage that you did not anticipate and the lines become clear when it's too late. Save the time and energy. DO NOT ATTEND A PRESENTATION, THERE ARE MUCH BETTER WAYS TO VACATION THAN BEING STUCK WITH A DEBT. Thank you Wyndham for being the first to affect my credit, as I have always had great credit until you scammed me into a mortgage that I now cannot pay, why would they care, it's not their credit. As far as they are concerned you signed the contract... There are many class action lawsuits on this company for these reasons, and I will be taking my complaint to the BBB.

First off, the hotel vouchers were impossible to use. It was supposed to be 5 nights but you can only use them 1 at a time during the week. We went to book our first trip and absolutely nothing was available that we wanted to do. You have to plan a year ahead. We tried to book hotel rooms...nothing was ever available. The only time we ever used it was for a car rental and we still had to pay $300 for the rental car. This is the biggest scam ever. DO NOT make the mistake I did. Now I'm divorced and still tied to my ex through this horrible Wyndham timeshare. Worst mistake of my life.

We were sold millions of points with the promise that we could rent anything unused to not only cover our maintenance fees, but to make a bit of a profit. Well then Wyndham came out with their own "rental" program and decided all those owners were their competition. Corporate greed at its worst. Totally disgusted by Wyndham. DO NOT BUY INTO THEIR LIES!!!

When we asked for the night to sleep on our decision, we were told that we had to decide immediately or that the price would no longer be honored, so we reluctantly purchased. Nothing that we were told has turned out to be true! There is never availability at the places you want to go and there are so many fees just to travel, which is on top of mortgage payments and annual maintenance fees that are constantly on the rise. Plus, we are continually coerced into attending additional sales presentations where we are pressured into upgrades that are supposed to solve our issues. None of this is true! Had we been told at any of these meetings that we had a legal cancellation period, we would have taken advantage, but this was always kept from us. This company is terrible and unethical!

Now, when they say I can cancel it, they tell me it will take at least 4 months. I say, "Okay, and while you are working on this, I am requesting my money in interest back as authorized in the Servicemembers Civil Relief Act (SCRA)." They then tell my mother (who did not request to invoke the SCRA) that she does not qualify. Of course, she does not because she was not in the military and did not send the request, I did. So I tell them they replied to the wrong person, I get the run around from the “CARE” team, the managers, and even the Twitter account.

Since no one could answer my questions, I get a lawyer involved. When I do, they tell me no one in the entire Wyndham company can talk to me but a lawyer. So I asked them for the lawyers' information, and no one can give it to me even though my lawyer could not get it and asked me for it. To get any help, my attorney and I had to send a letter saying I am no longer using an attorney. I do that in February 2021 and get some help.

Fast forward to April 2021, I have not heard back from Wyndham. I reached back out, they tell me that the letter does not mean anything, and they still cannot help me. Therefore, I reach out to the Wyndham Twitter account again, and then I get some help. However, I have not heard anything since then, and I am still being charged the monthly maintenance fee and cannot use the timeshare. Additionally, I tried to reach out via Twitter again, as that seems to be the only way to get someone to help me, and they blocked me. Therefore, I am trying to get help from the Consumer affairs/Federal trade commission. This issue has been a nightmare. I just want to be done with Wyndham.

I have taken seven different trips within the United States and tried to use this for my hotel stays. There has not been a single time where that has been possible! When I called Wyndham for assistance, I was told that I would have to pay MORE money to book, even though I can see availability online through other travel sites! This company has lied to me from the beginning!

Our emotions were played with when we were told they could sell it for us, then told us we could not use the points meanwhile it was on a "resale process". That we had to continue to pay monthly for them to sell it and us not ruin my husbands credit. Then were told that we had to pay them additional money to have them sell it. They said the process could take a little over a year, so during that time we had to continue to pay it, without using any points, plus pay them for the resell, meanwhile during that "resale time" if it took longer than a year we would also continue losing points and more money.

This would continue to negatively impact our lives due to all of the financial situations we have had. We won't be able to buy a home or an additional car at any point. Something that we considered some kind of a blessing is a burden. Loss of sleep, anxiety, stress and situations thinking about the money being spent and not getting anything out of it. This company has no empathy at all for our situation and has lied and mislead us throughout the whole process. ​​