Club Wyndham Reviews

Terry and Shawn worked together to put my deal together. I was told Wyndham did not usually take other timeshares in on trades but had a new test program. I was giving up my Tree Tops Resort because I was told Wyndham was structured in such a way that single night stays were easily possible. They took advantage of my disability.

On top of it all, the salesman was incompetent. I returned the second morning because after reading over everything I discovered I would never be able to get an RCI reservation with the way he set things up. After finally making Shawn call RCI, I was proved right. The contract was rescinded, and they put together a new contract with a PIC. I was excited believing this would allow me to use my timeshare as one-night stays on a cross-country motorcycle trip. This was my stated goal and remained the same thru ALL my Wyndham presentations.

Shawn showed me screens full of available accommodations all over the USA on his laptop. I wanted to use the timeshare for cross country motorcycle trips, staying one night at a time. I was told Wyndham was more versatile than the Tree Tops Timeshare and could be used on a nightly basis. The salesman, Shawn logged onto his Wyndham account and showed me the numerous availabilities shown across the country. He said, “I’m not supposed to show you this.” However, when trying to book my trip it was hard to find any availability and when it did show, there was a two-night minimum! I was NOT able to use my Wyndham timeshare for my cross-country trip that year and had to pay out-of-pocket to stay at hotels!

I was told at the next upgrade meeting that mistakes were made with my original purchase. I was told that PIC was not included correctly, that I had been an “honorary” VIP with my bonus points. I did as instructed and called Wyndham to get the VIP recognized on the computer correctly. It has still not been corrected to this day! I upgraded twice being told I needed Silver and VIP status to access availability. I was told there were previous errors not including my PIC. I am paying maintenance fees on 70k points, but they do not show up on the website along with my allotted points.

The 2017 purchase at Daytona Beach Wyndham was because I was instructed I needed more points to pull available inventory as I complained I had not been able to reserve one-night stays on my trips. I was told that Wyndham had bought RCI and there would be no more RCI fees! The January 2018 purchase at Smoky Mountain Wyndham was because I was told that Daytona’s sale had calculated points mistakes and I only needed a few more points to be at Silver Level and reach VIP status which would make more available inventory show up on my inquiries. I AGAIN was not able to pull inventory for single night stays for a cross country trip. I was told most resorts required a 2-night minimum West of the Mississippi when I called to complain.

I also saw this when trying to make reservations with RCI with my points. Using my points thru RCI revealed that there were still RCI fees for exchanges! I WAS ALSO CHARGED A $40 RESERVATION FEE. All of these extra fees were never mentioned in the sales meetings. I have tried each year to use my points and not lose them, especially after learning I could only put them all in RCI during a certain period before the New year began. Using them was not easy!

I visited the Wyndham Smoky Mountains and attended an owner update in December 2018. I told the sales reps. that I was not buying any more points and that I had not been able to use the membership as I had stated many times for single night reservations. I told them I was not spending any more money with Wyndham after being strung along and lied to. They said all they could do for me was to “refinance my mortgage” as they had a new and better rate now. I was told to fill out the paperwork so they could see how good of a rate they could get me. I was mistrustful now, as I had been lied to so many times.

I asked several times that this was not another “points” purchase. They even tried to pry the paperwork from my hands! They said they could dispose of it there for me in the bins for shredding. I was not giving it to them. Finally, when alone, the first guy sheepishly admitted that yes it did involve more points. When the other guy returned, he again tried to get me to give him the paperwork to “refinance” my balance. I have tried many more times to put a cross country trip on the bike together. Unsuccessful and frustrated.

I looked into an RCI exchange to Cabo to be told the 1 in 4 rules applied to me even though I was an owner in CABO. I was told the Wyndham RCI account was “different.” The exchange is 50K points more than with my non-Wyndham RCI account for the exact same accommodations! My life savings have been depleted from paying down the huge down payment put on PayPal. The stress has taken a toll on my chronic depression leading to more medicines and more health treatments. I have sold off possessions such as furniture, appliances, sports equipment, etc. and had to move to affordable housing so I could make payments to Wyndham for a product that is of no use to me.

Looking back over my notes when I had finally achieved Silver status, I was told that if I ever wanted to use my points for a longer vacation when I was not taking a cross-country motorcycle trip, my package would cover me staying for a week and would cover airplane tickets and/or car rentals. Of course, these were also lies. Finally, I was told anytime I wanted out all I had to do was call Ovations only to be told my account didn’t qualify. How can I be held responsible for Wyndham’s reps knowingly, willfully, and purposely lying to me?

We have had salespeople beat on our door at the crack of dawn, sliding brochures under our door, mandatory meetings taking away a full day of our vacation. We were even threatened that if we refused to attend an update meeting that they “would put a black mark on our account.” We were promised by each salesperson that they would be our direct communication with Wyndham, however, each and every time that was a bald-faced lie. Our phone calls and text messages were never returned. Each apologizing for the former representative, but they would take care of us as promised, just more empty promises.

The check-in process each time is incredibly stressful, the pressure of being required to attend an “owner update” meeting is awful! We have even had our parking passes withheld until we agreed to attend a meeting. The amount of money spent on this timeshare has more than tripled compared (with no benefits) to when we were traveling on our own. At least when we were traveling on our own we could go when and where we wanted as opposed to non-existence traveling with Wyndham! We do not have access to locations we want to visit when we want to visit them, therefore we cannot take trips but are still required to make payments!

We were manipulated each time into "upgrading" so we would be ensured to always have the best access to booking without issues. However, after upgrading 4 times, we do not have any more priority booking than we originally had. We were told by us reaching the “Platinum” status all of our traveling needs would be completely covered along with our rooms. We were never able to get our airline tickets nor car rentals covered.

The condition of the properties we stayed at would always be sub-par and certainly not luxurious! There were problems with tons of dead bees in the pool and on the deck. The rooms were dirty. There was mold in the master bedroom shower, had to report it 3 times before someone came to clean it. The TV didn't work, etc. Our experience with Wyndham has been very disappointing, to say the least. We hope that no company, especially one as large and well known as this one, would allow their paying owners to be mistreated and lied to this way without any option of severance.

The Wyndham owner services team rewatched the video and although they said they stated we could leave, they were pressuring us to sign before we left as my husband became extremely ill while we were there. The team agreed that he was ill and even vomited while we were there but never let up on the pressure to sign the contract. I feel that when I explained this, I was told we could have left but with the stress and concern for my husband and the stress and pressure I was feeling from the "team" I felt like I had no other choice but to sign the contract to get out of there.

The pressure they forced us to sit through is almost unbearable. They make you so mentally exhausted that you don't even want to think for your self anymore. They come at you with all these fantasy stories about places you can stay and how happy it will be to vacation with them when in turn you can never actually go where you WANT to go, it's either not available or you don't have enough points. If you do get lucky enough to book ANYTHING, then the meeting they force you to go through is unbearable as well. They will tell you "it's optional!" If that's the case then we wouldn't feel like we HAVE to go and waste our vacation. This is nothing we signed up for, and what we signed is NOT what we got.

As we went through the purchase they took out a credit card in my name, without me knowing! So now there is over $3400 on a Club Wyndham credit card, that I did not authorize! The nightmare does not stop there. After we get home from our vacation, I start researching and calling Wyndham to make sure everything we purchased was legit. Well, it wasn’t.

First of all, Wyndham does not have ANY resorts in Paris, France only resorts in the USA! In fact, to use Wyndham at all to get to Paris, France, we would have to transfer our points to something called RCI. To transfer our points to RCI we have to pay $249 fee to transfer. With that transfer you can request a location you hope to go to, and hopefully it will become available within 24 months of booking, but there are no promises. We were also told you cannot use points for airfare, as they do not use airfare tickets with points. But because we have a Wyndham account, we can get airfare at a discounted price though.

Then after talking to Wyndham and finding out all of the lies we were told, there was one more lie we found. Instead of having 30 days to cancel our contract, the paperwork says we only have 10 days to cancel our contract! They lied about that too! So I was on the phone with them 17 days after purchasing and it was already too late to cancel. I also found out that our contract is “in perpetuity” meaning that this contract goes to our children if/when we die too! That was not agreed upon either.

Why am I writing this? I am really not looking for pity, but I have learned that I am a sucker. I believe when a person tells you something it is in honesty. When a person shakes your hand after what they have explained to you, it should be an honest promise. Well, Wyndham is not even close to honest! So if you’re like me and signed a contract with Wyndham based on lies and false promises, I’d love to hear from you! I am considering going against Wyndham in a class-action lawsuit! If you have wasted your hard-earned money on Wyndham with just no way out of your contract, email me! Let’s see if we can’t find this company together! My email is **.

Sarah **

About 1.5 years ago, we signed up for the new Access program. Talk about a dummy!!! It was $24,000 and we were supposed to get many advantages as these owners get priority over regular owners definitely impacting their ability to get reservations. I did not realize it during the meeting but they also got your timeshare deeds. However, very fortunately I was able to get my fee refunded and my deeds back. Thank you, Lord. Don't waste your money on timeshares, just start saving so much per month and take the opportunity to rent a place so you will not have the burden of constantly paying increasing timeshare maintenance fees forever and ever.

Now in May- they have “updated” the website- it is now geared to sell you more!! You can’t even view available dates to book a hotel room. It’s hit or miss if the hotel you’re interested in is available. You’d have to call during certain hours to have help booking a hotel. For anyone not central time this is impossible. Having come from a tech background they are forcing you to call to book a room PROBABLY to con you into buying more points. So basically you pay and can’t go anywhere now. Try asking for help- you will get a default email 1-2 weeks later with a generic response OR you can call then have to hear a 2 hour con about how you should buy more to book. They need to be stopped - criminals.

After hearing everything about it was told the monthly cost was between 35 and $45 a month, my wife and I thought that would be a good way to try Wyndham. The salesman knew we were going to Florida in about 3 weeks and convince my wife that buying the Discovery program would allow us to use our points and stay at Wyndham during our trip to Florida. We found out within five days it was a lie, they offered us a rewards card. While there we found out was a credit card, refinancing amount they offered is could not be set by Wyndham because they charged it to another bank called Comenity Bank. The salesman had no right to quote any payment options which they did.

These people are complete crooks if you let them be. I guess it's my lesson learned to never trust Wyndham again. Some people may be happy with them but we are not. I was not willing to spend hundreds of dollars a month for something we may be able to use once a year but here I am paying for it because we believed in the low payment price.

Most resorts have the most uncomfortable chairs you can imagine. I usually end up sitting in bed. They are spacious and clean most of the time. If you look at how much you will pay to get in and then how much Maintenance fees will run you every year and go up every year you can take a lot of vacations. During the Corona Virus they want their $600 per month Maintenance fees and although mine are paid off they would want that payment also even though you cant use it anywhere. Every few years they redesign the booking website and tell you it is for the benefit of the owners and another lie as the changes usually benefit Wyndham.

Stay away as you can always find a way to stay in these places without buying and just going as a guest. Wyndham has a program called Ovations where they will take back the contracts but won't give you a dime - just release you from the ownership. How generous of them although as far as I know they are the only company that has a program like this. Wyndham also has more resorts then another company and if you were going to buy they are probably the best of all the companies but that is not saying much. Again stay away!!!

Upon arrival I was greeted at the desk by a pleasant young man who took my ID from Wyo. with my maiden name which was used for the reservation and my Credit Card with my married name on them and proceeded to book our room. Well here it is now 6 days later and granted I have shopped for the cheapest price at the time I would make our daily reservation and there were a few days I booked through a 3rd party because they were at times as much as twenty dollars ($20) cheaper than being a Wyndham member using their app.

So today I call to see why the night I checked in at the desk and another night were not showing so that I could take advantage of the stay 2 nights get one night free promotion they are running and almost instantly the phone rep was telling me that I needed 7000 points for a free night and that I only had 1000 points. So I asked her what about the stay 2 night promo and was put on hold for her next response to be that I had only stayed one night on the 4th and still didnt qualify for it. So I tell her that I was unable to book online on the second and was booked in at the front desk and was put on hold again while she called the front desk. When she returned to the phone she tells me that yes they told her that I did my reservation at the front desk on the second but because that reservation was under my maiden name that she was unable to give me credit for that night.

Needless to say my patience with this lady was already almost nonexistent so I flat out asked her "so what you're saying is that I'm getting screwed out of my points for that night"? and she responded with a very clear and proud "yes". I then stated that if I had made two separate accounts they wouldn't combine them anyway and again she said that was correct. I don't find myself at a loss for words very often but I know I sounded like a scratched record because all that would come out of my mouth for a min was WOW.

Finally I asked her if she was aware of the COVID-19 crises and nationwide shutdown to again get the same answer. All I can say is Shame on her and SHAME SHAME SHAME on Wyndham that they have such lack of concern for their fellow human beings and Americans that they value more value on some points than a human life. If nothing else they could of donated the room and claimed it at tax season. And I hope that they are not applying for the loans that the Gov is making available for business because they aren't taking a loss for any reason.

And to that specific Ramada Inn Shame on them for so proudly posting the sign on the front desk that they aren't taking any locals. Those same local people that you are turning away could be your kids Dr. just needing some peace and quiet before he operates on kid or your neighbor who is finally brave enough to leave a abusive situation and you turn them away. At a time like this there is no room for favoritism. Every life is valuable and there has to be a safe place for everyone. Makes me want to make sure my grandchildren know the song "We are The World". Thanks to the couple in the room next door for helping with the room for tonight.

I wanted to go to Portland, Or. and he had said no problem and I had even researched Wyndham Resorts there and there were two. I called the representative right away and he started offering me money like $200 and another 6 months to use the package. He would not change the location or the date. I do not want to go to NEW ORLEANS now or before, I NEVER AGREED to this. Wyndham therefore lied and misrepresented the package. They then said I could get a refund by sending a letter within 7 days of purchase to a Florida address. I have done this certified mail in 3 days after purchase. I Still have not received my refund or cancelation of this trip to New Orleans. If they do not cancel it I will be responsible for more fees, charges if I don't show up!!!! Be very careful. They lie!! I'm also very sad because I was excited to take a trip to Oregon to visit family and now that is not happening!!!

After spending hours, they finally accepted a payment from me after getting authorization from my ex husband's girlfriend. Three days later she received a letter saying the payment did not go through and a late fee was applied. I called and....again spent 45 minutes on the phone to be denied any information despite having been authorized twice. How can this even be legal? What a terrible racket, worst customer service ever. This has been a black hole that money is being poured into. For the $ put into this a very very expensive vacation would have been far cheaper. Be warned, why would anyone do this???

Old resorts lacking in aesthetics and beauty - don't go to Maui property - Busy phone lines, you wait forever at times, they closed the WA phone office and since then it's horrible. No facilities in the big cities where you want to go. Not much in LA,The Calif Coast, Vancouver Canada, and why do we have to put up with that absolutely horrible music for another year more and the woman's voice saying, "Hello! You will get a survey" - I never have. I have to turn down my phone just to stay on the line. Help us someone before my brain explodes as I am on hold right now! I agr

The inappropriate and unprofessional behavior of the salesman on the day of signing the contract was beyond belief. My sales representative joked about my line of work as a helicopter pilot/mechanic and how it made him question my sexuality. I can take a joke but his persistence and crude sexual remarks were over the line. He asked several times to take me out for drinks to celebrate after signing my contract, and that it was customary and to be paid for by Wyndham. Since the signing, I have tried to reach out several times for help and to report my frustrations. I have had investigations into my issues go cold simply because there is nothing that could be done.

I had to cancel our new orleans vacation, and I lost 150,000 points, or about $1000 dollars I had prepaid. I emailed, and no one called or responded at all. When I press the link for cancellation policy it comes up Blank... (I am using safari on mac.) I am retired, and have over 30 years in IT. This is the worse website which is deceiving to people to hunt and peck and figure out the cancellation policy, and figure out the day to cancel. If seniors are trying to navigate the site good luck. Wyndham is making money by people not being able to navigate. I would like my money back for the 150,000 points I lost. I don't mind being a tester for their site as it sucks.

I wrote the letter and dropped it in the mail. Yesterday I received a letter written on Jan 6th and mailed on Jan 30th and which I received on Feb. 3rd. Telling me my purchase was confirmed. I called asking why I had received that letter since I had cancelled by phone and by letter within the 7 day time period. After a discussion with two levels of management my letter was postmarked one day late. Yet their letter to me was postmarked 3 weeks after written. They make their sales pitch by phone but do not calls to cancel Club Wyndham Travel. Again a point not covered in their sales pitch. I would not recommend doing business with Club Wyndham.

Anyway, for a year, I could not book any location I wanted due to lack of availability and I tried to do this 3-4 months in advance. I was busy so I put that aside. Since my membership is going to expire in Jan 2021, I tried to use it up. Last December I could not book anything I wanted except for 3 nights in San Francisco that cost over 1/2 of the points and 3 nights in Clearwater Florida in late April. Again not to location I wanted or even the best time I wanted. So you're looking at at 5 months in advance for Clearwater. I was able to book SF the weekend of Jan 25. To add insult to injury, they forced me to attend another sales presentation in SF. When I tried to book as a non-member, I had access to more locations than my discovery membership, for the same price, at time that are not available to me, and without the 3 day minimum!

Talk about insulting and abusive practice. The sales reps in SF, besides being rude, had the nerve to tell me, in order to get more availability, I need to upgrade. What do they take me for? I get in line even behind non-members when I paid full market price ahead of time and now they want more money in order to be treated better. I get better treatment as a non members. Why should I bother. This will go to the attorney general office. I will never stay at a Wyndham resort after this! Jerks!

We got there the morning after New Year. I paid a $30 deposit to "save" or spot which they would reimburse later. When we checked in at the lobby reservation was under my husband's name. We were looking forward to the breakfast but they just had bad coffee and hard pastries. They started a presentation that lasted 2 hours!! Entire presentation was about how my husband would take me on vacations and if he takes me on vacations to a nicer place I would love him more. The presenter got offended when I told him I wouldn't love my husband more if I was taken to a suite since my love is not based on that. Entire presentation was gender bias... I want to highlight that we are in 2020 not in the 80's. We keep fighting for equal pay and equal roles, but if corporations like this keep training their people this way, how are we supposed to change our mentality?

We got assigned to a sales person who tour us through the hotel. The sale person had the same approach as the presenter. We got desperate. We were on vacation and now losing all our morning on this. When we tried to leave the sales guy got super aggressive and told my husband that if he couldn't commit to Wyndham Resorts then we got serious issues, cus what else he couldn't commit to? Excuse me what??? What kind of marketing is this!!! We then left and they started running behind us and told us to wait for a second to do a survey and get our $150. They now assigned another guy to do our survey... when I manifest my discomfort of this approach about being so gender bias. The guy 1) he was shocked. 2) He told me, "I'm gonna tell you something but dont be offended: this is design for stay at home mothers and children!!" I almost fainted!!! Seriouslyyyy.

We are a new generation of working mothers capable of paying or "taking" (as they say) our family on vacation. I was like a decoration the entire tour. Never acknowledge or asked my opinion. I could've signed up for the membership the same way as my husband would. It so sad so sad to see the mentality of this guys and they actually are trained this way to keep promoting what for years we've been trying to change. It's horrifying. I'm never staying at a Wyndham hotel and I travel at least 3 out of 4 times a week (and yes I work and pay for it). Not because of this 3 guys that we had the unfortunate pleasure to meet and ruin the first day of the year, but for what this company promotes and stand for.

The next am we showed up in the lobby before having breakfast for our survey. We were immediately taken across the street to another building and told it was so we could get our points more easily. Then we were led upstairs to a conference area. There was no survey, but instead we had to listen to why we should invest more money for over 90 minutes by 2 reps. The only way to get them to stop was telling them we were leaving them and got up to head for the door. They continued with comments indicating we were missing a great opportunity. Finally we were out! We like the resorts where we've stayed, but the repeated hounding to spend more has gotten infuriating. We will not believe anything they say if we can't independently verify it.

So, we are bussed into this room with the free lunch and coffee, we sat with this guy who came and sat at our table who was our sales representative. I had to laugh at how fake this set up all was, we all talk for about an hour, he's asking us questions, trying to get a feel for our travel habits, etc. Then, some other sales guy does a presentation for about 45 minutes, trying to do the typical sales scheme of making you have a need for traveling, the emotional attachment of spending time with family, how little time we have left with our kids, etc. After the presentation, we are taken to another room, where we are talking with our sales guy again, who does not mention any numbers to us, even though my husband and I were curious as to how much it does cost, he would not answer our questions.

We filled out some credit application and then were proceeded to be shown two different rooms in a property of theirs across the parking lot. We came back to the table where the rep has another guy come over to talk about the numbers to us, with the first one being with a $450/month payment, then a $350 a month payment, and finally, one around $230. Hubby and I were both like nope, we are good, we have our daughter in college, his medical bills from cancer, and my student loans. Then it gets ugly, the sales rep harasses my husband about a shirt that he purchased while we were on vacation, proceeds to ask us what bills weren't getting paid so that we could take our trip (my mom paid for our trip, so we didn't skip any bills), and proceeds other demeaning comments towards us because we weren't buying anything.

We tell the rep that we were ready to go, he gets up, makes us wait, and then a final sales person comes over and offers us a "trial program", to which we said no, we just wanted our gifts and to leave. The whole thing took four hours, not two, and the level of unprofessionalism that our sales rep demonstrated towards my husband and myself definitely made me never want to buy a timeshare from them.

When talking to someone who used to work for Wyndham Timeshares after this experience, she stated that they are trained to be your best friend, entice you to buy, and when you say no, they are to be mean and coerce you into buying their timeshares. The numbers are all a gimmick as well, they start with the higher payments and work their way down because if you see the cheaper payment at the end, you may be more enticed to buy it. They will scoff at you for whatever reasons that you have to why you can't buy, and will make you feel like crap when you say no. Save yourself the time and sanity and don't go to any of these meetings because they are a ripoff. These sales people are rude, pushy, and a waste of anyone's time.

I believe I would have been more upset if I continued to argue and press it so it wasn't worth it to me which is what they count on (hence, scammers). All I can say is if you do this, be prepared to argue for your giftcard and have an overall very unpleasant experience as soon as you say "no" to buying in. I wish I didn't go. It really downed my mood for the rest of the weekend.

We have never gotten any of our points back. Whoever did this knew all about our account and how to access it and how the entire program works. They knew which points to use, etc. While we were still dealing with this incident, it happened again in December, 2019. This time they stole over 500,000 of our points! This time the vacations were taken in St Thomas and Colorado. We have tried contacting Wyndham again and are starting to get the same run around. They have done nothing from the first incident to make sure this did not happen again. We asked back in the fall to have our account number changed but they still have not done this even though we sent letters requesting it to be changed.

We also changed all passwords after the first incident and told Wyndham the only names that should be considered guests on our account. They still did nothing to ensure this would not happen again. We do not even have enough points left to take the vacations that we had planned this year. We are paying maintenance fees on points that were stolen from us. This is ridiculous that Wyndham has not found a way to stop this. We do not use as many points as we used to and whoever did this knew we had extra points. They were also allowed to use this year's points while the vacations were taken in December of 2019.

We never gave permission to anyone to use our points. This is a theft and a felony. Do not trust that Wyndham will help you if this happens to you. I am sure this is being done to other accounts also. We have paid a lot of money over the years for our points and no one has the right to take them! Dealing with this has caused a lot of stress, wasted time being on the phone with Wyndham, and anger in our family. We really wish we had never gotten involved with this company.

He called Wyndham the next morning, but they said there were no accommodations available in Florida. The next morning, he turned in the key, the manager told him "that is what Wyndham told her to give us". When he expressed other complaints, she said "Wyndham lies". If it wasn't for relatives in Ft Meyer, FL (another 4 hr drive), we would have had to return to Indiana. My brother & his wife are very angry & disappointed with their very expensive investment. They were promised "free" cruises, of which they have been unable to get after making numerous calls. The show you luxurious condos, with the sales pitch. What you get are dumps.

These 30,000 Rewards Points, as I came to find out, were not redeemable for a 2 night stay at the extremely nice Wyndham Hotel (which I was told) which was connected to The Wilderness Resort in the Wisconsin Dells. Instead, they are redeemable for 2 free nights are Super 8, Motel 6, and other low end motels. However, it seems you do receive Rewards Points for staying at their expensive Wyndham Hotels.

This company is pathetic. I wish I never wasted 3+ hours listening to a bunch of lowlifes. Do your research before wasting your time with these scam artists before giving away your nest egg. In exchange for 400,000 annual Rewards Points, it'll cost you a cool $100,000+. But wait, you didn't bring that in cash? No worries, just write me a check for a small percentage of that and agree to these monthly payments. Then you'll be on your way with 400,000 annual ReWards Points to redeem at thousands of Motel 6's, Super 8's, and the likes for the rest of your life. Don't wait, buy now!

As such, we have no VIP status when booking but we don't care. VIP allows you to book 13 months out [instead of 10], and offers points discount and upgrades - again, we don't care because we have close to a half-million points! Yet, they still try to get us to attend a 60 or 90 minute [varies at each location] "Owner's Update" meetings [a BS name for another sales attempt] as we go. Hey, $100 Visa/Amex/MC gift card - why not. Also, in most instances we can talk the rep who pushes us to attend - we say not enough, and they often offer $150. So we attend.

We sit there, listen to the BS & lies and at exactly the 60 or 90 minute mark, leave - and go to attain our gift card. They always run over with the sales nonsense but regardless - we walk. We state the deal was for 60/90 minutes, that time has occurred, we're done. D-O-N-E done! Of course they try to get us to stay and in many instances can be rude and adversarial - but we simply walk to get our gift card. Hey, a deal is a deal. You got our time and it's over. You simply have to be strong-willed and not bend under their pressure - and it's pressure.

So, if you're looking to get into Wyndham timeshare ownership - look outside Wyndham, and only consider reputable sites that offer timeshare ownership. Enjoy their wonderful locations and if attending a "sales pitch event," walk when the time is up and get your gift card. At say, $100 for 90 minutes - that's over $65 an hour, plus, you usually get a free breakfast or lunch. :-)

The presenter asked everyone the average price they spend on travel accommodation. When we quipped a lower price from Airbnb, he had nothing to say lol. Later on, the rep lied saying that these points transfer to airbnb, when in truth Airbnb as a company has nothing to do with them. The reps were condescending, scoffing at the idea of alt traveling and staying in a camper. They don't tell you about the interest rates that will bog you down over time.

When it became clear we were not going to be persuaded, one of the senior reps walked off, clearly showing his transactional mentality. I study psychology, and couldn't help thinking about how manipulative and unethical these folks are. I know that their goal as sales people was to sell a product, but the complete lack of respect and disregard for humanity disgusted me. I feel sorry for their partners and children who have to deal with these sociopathic behaviors. Well, at least we got $150 out of these scumbags. ;)

1. This will be a high-pressure sales pitch. If you aren't 100% certain that you can make an informed decision while there, then don't go. It seems as if many people that gave negative reviews on here did so because they felt bamboozled; I argue that the fault is two-fold: 1) aggressive sales staff, 2) not understanding the product, which ultimately is the buyer's responsibility.

2. Ask questions. Lots of questions. Do not sign anything without being certain of everything that you sign. We interacted with four people, the last of which was the guy who went through the documents as we signed. I asked him questions that I already had gotten answers for as well as little things about the contract; he was visibly annoyed at one point. Ask about every check and tittle and iota.

3. This is a points-based timeshare, not the typical buy-in and get one or two weeks in one location at a specified time. Therefore, learn how it works. You have a short time frame in which to learn it, so take notes and ASK QUESTIONS. Some questions you should ask are: 1) Do the points renew? How often? 2) What are booking windows? How do the booking windows work? 3) What are the maintenance fees? Will these change? 4) Will there be a soft or a hard hit on my credit? If a hard hit, why is it a hard hit if we're only checking to see what my interest rate will be (hint, it has to do with a credit card)? 5) How does the reward system work, and what, if any, effect does that have on my purchased points? These aren't the only questions you should ask, so spend time thinking about the areas you don't understand.

4. The whole presentation begins with a meet-and-greet with your personal sales rep who is more of a tour guide than a sales rep (ours sat with us at the table and pointed out things that in a brochure that the presented was discussing). That sales rep takes you into a group presentation where an overly friendly and excited sales rep gives the big pitch. Make sure you take notes during this portion, because this is a very broad view of how the program works and should help you to generate some questions. Afterwards, we went on a tour of the local resort (which we happened to be staying at, so it wasn't the most beneficial use of our time).

The real pressure starts when you return to the office. Sales rep #1 starts with some small details and will try to guide you into a credit check. If you proceed with the credit check, you'll get a sales manager; this is where the real pressure starts. This is the best time to ask questions. Hound this person. Frustrate them with all the details you want or need to know. This is about you making a very big decision, and they want you to make that decision before you leave (if I'm not mistaken, they actually demand it). We were on the fence, so the "big boss" came over to help us make a decision.

5. If any of the staff belittle you or make you uncomfortable for any reason, that is a cue to ask for your money, tickets, etc., and walk out (we did not experience anything of this sort).

Make no mistake, this is a textbook, high-pressure sales situation. They have been well trained to ask questions that will take you down the purchase path. If you have ever studied any sales techniques, you'll be able to recognize many of them during your time there. You are absolutely being sold.

Now the reason I gave four stars. I don't consider myself a person who's willpower is abnormally "strong" and able to resist pressure. What I do is get informed. I asked questions, and those questions were answered. At no point did I feel as if I was being misled. I received direct answers to every inquiry. The staff was professional and kind; my kids even liked them.

I also have some experience with timeshares: my parents have been members of a different timeshare for nearly 30 years, and I have seen the ins and outs of how it works. There's is a very good one that I have considered buying into in the past. When we attended this presentation, what I saw was something similar in nature to my parent's timeshare with some added benefits, which is really what made me excited about the program and is the reason we bought in. Long story short, make an informed decision, not an impulse or emotional decision.

The hotel in Vegas was literally one of the worst hotels there... I'm not sure why we accepted such a crappy hotel but we did....I suppose we were ok with it because it was for free? Again, not worth it! Anyway, we listened to the presentation and it SOUNDS really good and exciting, especially if you like to travel. However, they expect you to pay a "discounted" (approximate) $15,000 for a 12K or 16K credits or pay a lot more if you wanted more credits... The credits are used for either travel fares or your stay. We weren't sold, so we purchased the DISCOVERY package of 12,000 credits. This cost us $1,860. We put in a $1,000 down-payment and then rest was financed, not sure if any fees were tackled on there for that.

Prior to reaching the year deadline since we purchased the credits & when we needed to use the credits, we called to find out the exact date when we needed to use the credits. We were informed that the expiration date was extended another year and we had additional time. So, we didn't rush to plan anything out. Then, we found out that we were pregnant and my husband had additional time to take off from work before the end of the year in 2019, so prior to baby's arrival and me getting BIG and uncomfortable, we planned our vacation to San Diego, CA!

I tried SO hard to stay away from comparing the prices of other hotels vs the cost of the stay at the "resort" we were using our credits at, but I couldn't. I'm a numbers person and I wanted to check that we made a good choice. Turns out...we could've stayed at a HOTEL with a beautiful view of San Diego and convenient location for much less than what we paid for in credits at this place (WorldMark by Wyndham - Mission Valley). The resort is NOT a hotel, even though it is advertised on TripAdvisor as a hotel and/or resort. It does not have room service where your sheets and towels and shampoo/soap/etc are refreshed, the room is not cleaned, the bed is not made, etc. I don't come on vacation so that I have to make the bed myself, have to worry about cleaning myself, and have to worry about cooking, etc. I mean, for that, I would've just stayed at home and enjoyed my super comfortable bed and space!

So, part of our trial period includes having to sit for an "hour" meeting with a sales rep to discuss our options after "trying out" the Discovery Program. So, we did and that's where Wyndham COMPLETELY lost us. At this meeting we were told that the sales reps in Vegas were not good sales reps and they misrepresented the package. (Why are you talking poorly about your peers?) They said that the package was supposed to be a "down-payment" vs a "trial". Then they said that we were probably staying at "one of the worst locations in San Diego" and named where we were staying. My question is - if Wyndham wanted us to purchase the timeshare package, why would they provide us with one of the "worst" locations to sample?

I didn't appreciate when I was requested to provide and check my information on the iPad and I SAW where it said to approve having my credit checked...and deliberately DID NOT check those boxes because I did not want to have my credit pulled when I already knew I was not purchasing (due to having already compared the pricing to BETTER service and locations) and the sales rep was checking them off as if I had consented to that...NO! Don't do that! That's not acceptable.

So, anyway, my husband and I informed them that we did not want to proceed and then the "boss" and/or peer tried to get us AGAIN and we had to sit there and listen to the sales pitch one more time. When we said "no" multiple times and it was just frustrating. We should've gotten up and left but they offered a $75 gift-card for going and based on the time we spent, they valued our time at $18.75/hr for both my husband and myself...not worth it to us. But, we stayed for it to not be "rude". But Wyndham should just be known for BAD DEALS! The offer was either the $75 giftcard OR a free San Diego Zoo ticket (valued at $58) and a second one for a discounted price of $48. So, they either gave us $75 or gave us $68 (ticket + discount). How does that make sense? ANYWAY, stay away! Not worth it.

I have not used a single point in the 2019 plan year but I do not have any free guest reservations for the plan year that can be used in 2019. The guest reservations used in Feb. and Mar., which you would assume were for the 2018 plan year, counted against the 2019 plan year. I had to pay $99.00 for a guest reservation for her to stay Dec. 27th for one night. When I asked for a refund, it was refused and they said I had already used my guest reservation for this year. I have been a member since 2005 and have never heard of this rule.

I am very dissatisfied since my monthly charges also increased to $1800 yearly this year. I do not feel that I am getting value for the money I pay in; and I am certainly not going to get my money's worth in the future. You can take a nice vacation each year for what I pay in monthly fees each year - not to mention the add-ons that they invariably stick you with. Reservations are hard to come by and Wyndham recommends that you make them a year in advance. The company is not customer friendly and I would advise you to steer clear of this timeshare company.

When I was sent in to the gentleman to record the closing I was told by the salesmen to just say yes to every number he threw out and not ask any questions. I left there thirsty, hungry, tired and wondering what the heck just happened. Now I am stuck with a timeshare that I do not want and a credit score that took a beating. I just want out. I will be 65 at years end and in poor health. No way do I recommend Wyndham.

Now I am finding out your points are only worth 30% when you try to use them to pay for the maintenance fee and not enough points pay that much less take a vacation. And the maintenance fee doubled which I can not afford. Basically to me, these salespeople act as Thugs and border-line criminals, in that it is an attempted robbery to even go to a presentation there. I warn every consumer to avoid these dangerous presentations.

When I called to see about canceling our contract, there was nothing Wyndham could do to help. I was outside some "window" that I didn't know existed. They referred me to a 3rd party real estate to sell the timeshare. We owe $36,000 and the real estate companies said we might get $2500-$5000 for it. This purchase has ruined my life. We will not be able to afford the maintenance fees in the years to come and will end up having to walk away from it all. Do not go to their sales pitch. No matter how strong you think you are, they will find a way to get you to sign. The theme park tickets or $100 AmEx card isn't worth the cost in the long run.

There is no way to alter a current reservation by reducing it one day without canceling it and risk not having any reservation. Trying to add days I understand. Trying to give one back and being told it's not possible because of availability defies logic. It feels like just another way for Wyndham to dig into my pocket. It's all about the $, not the customer.

**: why do they have to keep going up and up and up every year. I mean property taxes go up and down but our dues only go up. With new members buying don't you think they could be picking up the rise in maintenance dues?

**: Be happy the dues are capped at 5%. With the costs of labor going up due to increases in minimum wages, etc.

**: I find it hard to be happy when dues go up 5% every year, but my Social Security is stagnant!!!

**##: Worst timeshare I have!

I just added a few remarks from members. Many more out there. This is a never ending life of fees. I do not recommend timeshares, especially the tricks by WorldMark by Wyndham. Unfair business practices of all sorts happen.

I tried to cancel the package after being told that a two year extension wasn’t possible and they weren’t sure why I would be told that in the first sales call. I was put on hold during that call and later hung up on. I tried another number only to be told I needed to speak with the first people I had called. I connected with someone who informed me that they essentially didn’t have to help me and made it appear like they were going out of their way to correct a situation that was an error and involved dishonesty on their end.

In the end I was given an extension “because they trusted me” but were pretty clear they could have had me go through the normal process of waiting 48 hours for the legal team to review. If this were done right the first time I would have been a happy customer. Unfortunately I had to spend time correcting their error and by the grace of God I connected with someone who “believed” me. Note the sarcasm. I will use my vacation time but will not be doing business with Wyndham in the future. Cancelling credit card phone call to follow. Hopefully their customer service is better.

So I tell you PLEASE read every page if you deal with Wyndham. They is not for the people and now my credit will be ruin cause of the fast reading of the contract. Be careful of the words "this all its says" coming out they mouth. Even if i pay up to date I cant get out this trial membership which become a life of pain when yippy trying to improve yourself.

We showed up at 7:45 am and there were about 20 other people waiting around for the presentation to start. We were all assigned name tags. We were all ushered into a large room and paired off with a salesperson who got to know us each individually. Around 8:30 am, the main presenter showed up and started a power-point slideshow of how "amazing" and "conveniently cheap" their resorts were if you just buy their points. At 10:30, the show ended and we were escorted outside to see their resort rooms in person.

At 10:45 we made it back into the big presentation room to talk about the hard sale. Right off the bat, our salesperson tried to get me to fill out information on his iPad. This information included things such as my social, date of birth, mother's maiden name, etc. VERY personal information that can be used to easily open up accounts under my name or steal my identity. I was very uncomfortable filling out anything, and I told the salesperson I did not want to fill out any private information. He assured me it was for a "soft" credit check. I picked up his iPad and started reading the fine print under where I was supposed to sign at the bottom to see what the heck I was actually filling out.

Apparently by filling out the information I would have been signing up for a finance account with some company and agreed to maintain a $35 balance in it at all times and would be charged x% of interest per month the balance fell below $35. I told the salesperson I did not want an account with anyone as I was not buying anything and refused to fill out any of my information. He pried and kept asking why and wouldn't take no for an answer. He finally got up and left for 10 minutes or so only to come back with an even pushier woman who really did not want to take no for an answer.

At this point it was 10:55 am and my boyfriend and I needed to check out of our Wyndham Grand hotel by 11:00 am and we were still being grilled by their pushy salespeople at their Wyndham timeshare resort hotel across the street. We told the salespeople we had to go check out and they assured us since they were all the same company, we would be allowed to have a late checkout and they would notify their hotel across the street we would be late getting over there. We said no to their timeshare offers and they finally gave us our paper with our ticket discounts on it and told us to go to the next room.

In the next room, there was yet another guy who tried to offer us an "even better deal" and wouldn't take no for an answer. After battling with him for another 10 minutes or so, we were finally told to go to the reception area and check out to get our discounted tickets. At 11:10 am we made it downstairs to the reception room and there were about 10-15 people ahead of us in line that had managed to say "no" faster than us. We called the Wyndham Grand hotel from the line to beg them to let us have a late check out.

The woman who answered was extremely rude and told us they couldn't do any late check outs because the hotel was "sold out" for the night. I told her the salesperson told us they called ahead already and said we could have a late checkout and they were going to take care of us and she coldly replied "They never said that." And I said, "Yes, they did." She replied curtly "No, they didn't." And promptly hung up on me. Furious, I called back and told her through the phone we were not getting charged another night at the hotel and then she told me if we checked out by noon, we would not be charged for another night. I said "Fine" and hung up on her. At this point, the line hadn't moved and it was now 11:20 am.

At 11:25 am, the line still had not moved and one of the persons way ahead of me in the line was getting into an altercation with one of the front secretaries and the secretary was threatening to call security on them. It was at this point I turned to my boyfriend, gave him my car keys and told him to just go get us checked out of our hotel and flee for his life. He ran out the door and drove off to get us checked out of our hotel on time. I remained in line.

11:45 am I finally made it to the front of the line. I presented my paper coupon and the secretary applied my coupon towards our Disney ticket and told me I was good to go. I bolted out of the door like Seabiscuit at the Kentucky Derby. I ran through the exit doors, down the sidewalk, across 3 different Wyndham properties all the way back to my hotel at the Wyndham Grand about a mile away.

11:55 am on the dot was when I made it back to my hotel lobby. My boyfriend had just finished checking us out of our hotel and we were not going to be charged the extra night. We managed to make it to Disney Hollywood Studios around 12:10 pm. We wasted all morning being stuck in that stupid, awful presentation. It was not worth it. We could have been having fun at the park since 9 am. We will never ever EVER buy anything that is Wyndham Timeshare related EVER!

After all was said and done, we bought the timeshare. Our purpose was to have accommodations near here for relatives who visited. If all that was said by the salespeople was the truth, the whole truth and nothing but the truth, we would have been happy with the purchase. It became apparent as we found time to pore through the voluminous documents that they provided that there were a lot of hidden fees. There were other important items that should have been but were not disclosed to us. Our intended use came with a lot of catches.

They soon offered us a way to offset the maintenance fees by sitting in on presentations. That explained all the excitement and why the questions and answers seemed perfect. They had ringers filling all the empty seats, creating excitement and pushing the Wyndham line! Now, since we live near their presentation center, they wanted us to do the same.

We had tried to make reservations for the timeshare on 2 different occasions and there was nothing available. We decided to call them on it and requested the contract be cancelled due to their deceptive practices. After several letters back and forth, they flatly declined and believed their deceptive practices were perfectly fine and legal.

It was after a few months of this that we became aware of their most egregious deception of all. My son’s boss told us Chris was not friendly with Wyndham management. To the contrary, he said that Chris had battled with their management because of their poor treatment of his drivers! That revelation put us into battle mode, determined to hold them accountable for using a pretend friendship with my recently deceased son to put grieving parents off guard and gain their trust. This cannot stand unanswered! That’s why we’re spreading the word. If you agree that a large corporation should not be allowed to get away with these sleazy tactics (I won’t dignify them by calling them sales practices), please pass this on. Let everyone know how despicable they are.

Following that, we spent the Wyndham points on a Wyndham hotel... That turned out to be the most disgusting place I've seen in a long time. We ended up purchasing another motel. It was so bad. That experience can be chalked up under the motel management. But, it adds to the whole Wyndham experience. By the time we left there we didn't want to stay at any Wyndham hotel.

To add insult to injury, the "trial" was partially financed. Months down the road we get some strange credit card bill and a negative hit on my credit. Apparently the financing was through a credit card that was tied into our debit. When our debit cards changed it sent the billing into a spiral. I thought we were paying Wyndham, but they are charging against a credit card that refused the Wyndham payment. I had a hard time tracking down what was going where. So now I have 2 accounts to deal with and negative hits to my credit. After this transaction is complete I have no intention of dealing with Wyndham resort or hotel. I strongly recommend any would be customer to comb through the details and verify where they stay.

The next day, after arriving at Wyndham, we met with Ronald along with his trainee, Carlos. We were taken to a little round table in a loud, crowded room full of other unfortunate souls undergoing the same process as we were. Ronald, who promised us a "shortened version" after finding out that this trip was a small anniversary getaway for us, quickly changed his attitude from friendly and amicable to insulting when realizing that we were not going to be swayed to spend $100,000 on a timeshare (35% down and monthly payments of over $1200).

Our reasonings: our work schedules do not allow us to vacation enough to make the program worth it, and we currently have a much different set of priorities than the ones he wanted us to have (our focus is on renovating our home and starting a family). Ol' Ronald tried his very best to manipulate and twist our words by implying that we must care more about our jobs than each other. When that REPEATED tactic didn't work, he then tried a much different and, quite frankly surprising, angle.

Basically, we were taking advantage of poor Wyndham's trust and time. They are so kind enough to promise us these "gifts", but they are still a business and need to see a return. He even went so far as to step away to look up our information and make sure that we were telling the truth about this being our first presentation, then making it a point of telling us this! He said, "ok, you were telling the truth, that looks good for you." At this point, the whole situation had become so ridiculous, that I had to laugh. This guy, obviously, and despite assurance to the contrary, was taking our refusal so personally and offensively that he really could not hide it.

I hope that poor Carlos, who said nothing throughout the entire exchange, and, at times, may have even been asleep, was taking Ronald's tactics and performance as what not to do. Besides his absolute rudeness, he answered questions for us with the answers he wanted us to give, employed some interesting math skills and produced numbers that were questionable, at best, and took long pregnant, and extremely confusing pauses where I suppose we were expected to have some kind of epiphany in which we would exclaim, "Ronald, you beautiful brilliant man, you are so right! No one can do this for us, except us! We will take two!"

After Ronald had finally had enough of the standoff, he passed us on to his boss, who had a much better personality, attitude, as well as some more reasonable offers. Now, even though these deals could have matched our needs better, I was so angry at this point that I would've said no to them giving me a resort. We were, finally, and after the full hour and a half, released to someone to get us checked out. But guess what.... Nope! This dude was simply trying to sell us on an "even better deal"! Several more NO's later, we were actually released to an innocent cashier who handed over our well-earned vouchers. Well, after all of it, I got a steak for dinner and a good life lesson. Never again, Wyndham, never again.

I asked them if there was any strings to the trip and they said no to just enjoy the trip. Then they lied to us again because when we called to make the reservation even though we paid for the stay we would still have to do the sales pitch. When I asked about the two salesmen guess what? They no longer work for Wyndham, I guess in their training they are All trained to lie to you to get you to sign the papers.

#7 As an "Owner" this paper I signed does nothing but show the greedy side of a company that refuses to help and keep their owners happy.

Each vacation when we would speak of our complaints, it seemed the only solution to solve our problems would be an update. The explanations seemed to make sense, but each update is just more money and each year, higher maintenance fees. Another of their denial reasons was our lack of complaints in 3 years. They obviously do not note any of the complaints lodged by their customers. Paying well over $1,000 per month to maybe get 3-5 days a year, if we can get access that year! We just want OUT! Please take care before signing with this company.

Wyndham told us that they now had a new way to make our payments, they said payments could be put on a Wyndham Rewards credit card. What your Wyndham employees did NOT tell us was that there would be another down payment on this purchase of 105,000 points. Needless to say, when we received our first credit card statement and saw there was a $9,536.00 charge on the bill we were outraged. How exactly is that legal?! When we called Wyndham about this fraudulent charge we were told that “we must have forgotten about being told.” Not one of the three of us, myself and my wife (now deceased) and my niece, heard not a word about another down payment. Almost ten thousand dollars would certainly stick in the mind.

Wyndham told us if anything happened to my wife or I the timeshare would be paid in full. They said it was like an insurance policy. We told the sales representative that if something happened to us, we wanted the timeshare to go to our niece JoAnn **. We asked them if there was a form we could fill out stating this fact. He told us no but he could add her to the contract, and she could not be liable for any payments. Another lie! We were later told that anyone on the contract was responsible for payments, and they would go after our niece for payments if they had to. Liars.

On another vacation in New Orleans in September 2016, the salesman just kept pressuring me to purchase more points. He gave up on me and sent a female sales representative over to try talking me into the purchase. I told her no and got up from the table. While I walked to my room, she followed me all the way harassing me trying to sell me more points. Because she just wouldn’t listen to my "NO,” I had to shut the door to my room actually in her face to get away from her. It’s incredible to me that Wyndham trains their sales staff to be so over the top with their high-pressure sales pitch. To sum this all up, our time with Wyndham has been terrible and stressful and has made us lose faith in the justice system that is supposed to protect us.

None of these are true if you cannot book a vacation. Right out the gate our first try we found out the calamity that befell us. This was a grade a swindle. And once we called to rescind we knew we were in trouble as they did not care, nor did anything to try to alleviate our concerns. They matter of factly said, "You cannot get out." They do not even care to try to act as if they could not believe what happened. This is a regular occurrence for this company.

My boyfriend said to mike "Listen this is great but what is the overall number that we need to be able to pay to apart of this". Mike never had a clear answer. He brought us back to the sales floor where he began to show us examples of what everything could cost (not actual pricing). Mike then told us they would need to run our credit to see if we qualify for a loan and a credit card so we could be put on a payment plan. My boyfriend then told Mike we were not interested in pursuing this opportunity at this time but thanks for the information. Mike still continued to pitch and brought over his direct supervisor whose name I cannot remember. The supervisor then said "Well why cant you sign up today?" I said I am a single mother of 2. I work 2 jobs, I am not going have 300-400 dollars of my income monthly go towards a luxury.

The supervisor then said his mother was a single mother too and she worked two jobs too and she invested in wyndham 19 years ago and they have been able to go to disney every year since. He also said my children wont remember what i get them for christmas or what we do for their birthdays. They will only remember where we took them and this investment in wyndham. He was basically saying nothing but Wyndham matters which is absolutely ABSURD. My boyfriend stopped him seeing that I was visibly upset by what this man just said. My was boyfriend told him "No our kids are going to remember what we got them and what we do for them", the supervisor cut him off and said nope they won't actually. Then said "Well you don't have to sign up, you can leave. You don't need to be here then".

My boyfriend then said "Are you really doing this right now? You are at a place of business. You need to remain professional". The guy was still super disrespectful and tried to get some sort of rise out of my boyfriend and was shocked to see how calm and collected he was even after insulting us. The false niceties flipped so quickly my head almost fell off. We tried to speak to the Supervisors Supervisor. He acted like he didn't care and basically flipped us both off not even attempting to correct his staff on his unprofessional demeanor. We asked for who was over all of them. We got the name "Nick **". We were treated like dirt the minute we said "No we are not interested". DO NOT GIVE THEM ANY OF YOUR MONEY.

So during all this we were told that the new contract would cancel out the old contract and we would only be paying for the new contract and that if we sold the new contract points back to Wyndham that it would pay for itself and that all we would be paying for is the maintenance fees, but on august 1st I had emailed the lady that we sat in front of to esign that I wanted to reverse our decision to go thru with the upgrade and she had not answered me back. So on august 3rd I had went in to talk with the main salesman and told him that we wanted to reverse our decision and he said that he would take care of it and that by august 14th we should be recieving the cancellation papers.

So I thought nothing else about it but she did answer the email saying that she had spoke with the salesman and asked if she could do anything else for us, so I answered, "All good here" with the previous understanding that the salesman was going to take care of it so on august 14th I had not received any paperwork so I started making phone calls only to find out that we had 2 contracts and that we had 2 maintenance fees now that I have been told it's too late to cancel the upgrade but I have the email from 2 days after signing the upgrade asking to cancel it, and they have admitted that I had done so, they have yet to cancel the contract so I am suing for all I can....

•We were never told that the fees would increase

•The amount you end up paying after it was all said and down was not relayed to us properly in order to make a valid decision on our ability to pay this. The amounts are thrown around at different times and not added up together to talk about total cost.

•As time passes, we learn more and more bad things, more light bulbs go off

•This whole process was deceitful

•We said no many times and it was ignored.

•I specifically said over and over, “I CAN NOT AFFORD THIS” and it was ignored, which made them talk about how it will “PAY FOR ITSELF”, we have yet to be able to rent our points or sell our points as we were told in order to purchase

•They showed us a website to show there was an interest in renting points, later we found out this was listing them and no one was biting

•We felt an immense pressure to sign for anything. Not a very good way to lock someone into a something so permanent and costly.

•We went with you for the value and quality however this was not what we are getting.

•Almost 5,000 a year was not value and we can take nicer vacations for cheaper with better quality resorts and come out ahead.

In Australia we are allowed to take real estate contracts home with us to look over. So of course I had no idea. In the end we walked out. There was no transport back to our hotel. Later on in our stay we were walking along a street in Waikiki, Hawaii and a man from the same company jumped and stood right in our faces. We were very firm this time and told them to get out of our way. We couldn’t believe that a company could behave in such a way to potential customers. We will be sure to let people know back in Australia. It certainly has dampened our holidays and we wonder how a company like this is allowed to get away with behaviour!

They LIED, because when I received the statement from the finance bank it had the statement as follows "You MUST pay the balance of your Plan 406-00001 in full by Feb 10,2020 to avoid paying accrued interest charges," making it necessary to pay $488.00 for the 6 months vs the two year term I was told. I am only paid $800 per week and two of those checks go to rent. Sadly they have shady business practices. BUYER BEWARE!!! Read the fine print and be aware of the terms to cancel.

Wyndham timeshare has been an ultimate headache, a disappointment, and full of lies. They have NEVER PROFESSIONALLY APOLOGIZED FOR THEIR LIES, & did not communicate effectively, instead they COVER IT UP and try to put us in a place that we do not want to stay at. I called back to try to get reimbursed for the trouble and headache that this timeshare has caused us.

We had high hopes to stay at a nice resort because of the reviews, and friends that have stayed there before. ALL OF THE REPRESENTATIVES that we have spoken to over the past few weeks to resolve this situation into something positive have been aggravating! I have no faith in this company, they are the stereotypical SCAM! If you are reading this, DO NOT invest your hard earned money on a "timeshare," My husband and I work a lot, we thought we were treating ourselves and doing something great, a getaway. But, it seems like that thought is not going to happen with Wyndham. You sell lies, steal people's money, and not apologize for your representatives messing up. Instead of accommodating us they would rather inconvenience us thinking they are helping, but in reality they are not.

1) The constant harassment by calls and at vacations to upgrade. They use the same tricks and after the first time, then red light bulbs go off. That these special rates are bogus and made-up so you feel special and will buy.

2) These special rates they keep using to reel you in are still exorbitantly high. If you were to get all the amenities they say you will, it would be different, but you do not. For instance, they use the line that you save money on vacations and they say most people do not a vacation because they cannot afford it. This is not cheaper by any stretch of the mind. Example, last year we went on 2 vacations to Bonnet Creek resort in Orlando, Florida. The prices increase each year but I found a website for $169 to $189 a night. You add up our vacations that would be $1,432 to stay we would pay this year for that same stay. We paid last year just in the maintenance fees for our contract $1693.86 On top of our credits they charged us for cleaning fees. So essentially what we pay in maintenance fees is more expensive than the cost of our vacation. This is the exact opposite of what they told us would happen. We are not saving but spending more for vacations.

3) They do not allow you to vacation when you want. They say they are booked however again, you can book online if you pay money and not use your ownership. Even though owners are supposed to have priority booking rights. We were charged a hefty premium to be owners, this past upgrade was $37,127 and the one before was $15,300. What is that premium for, if anyone can get what we get for cheaper than we pay?

4) We feel this is a ripoff!

5) How is this company regulated? How is it fair to take advantage of and manipulate people in this fashion?

6) I would never suggest to anyone use this company and I wish we had wisened up to this before we were so far down this rabbit hole.

I explained this in my text message to them. They said there was nothing else available and there was no guarantee on room requests. We had driven for 4 hours and had to turn around and go home. Later in the week, because of Hurricane Dorian, everyone was evacuated and their points refunded. Our points were taken and we never stayed there. They refuse to refund any of the 171,000 points.

In the past I could get instant upgrades, it no longer works that way! I would book two units, cancel one 2 weeks before and upgrade my first reservation to the larger unit saving points. Now I rarely get the upgrade forcing me to use more points! I still get discount points for booking closer to the time I want to go. Timeshare is not for everyone. I have a flexible schedule, and I paid for my timeshare outright so I just have the maintenance fees. I enjoy the large units and I feel it's worth the monthly fee. I have not had an issue booking but I do book 10 months out for most of my trips. I do agree that the salespeople are pushy.

One day after my vacation was over it was too late. Now I'm paying for something that I won't ever be able to use because nothing is working that they said and I couldn't afford to spend the amount of money to accumulate the amount of points to lower the cost. Now I'll never be able to. They screwed me good and I truly don't believe they give a damn.

I told Mr. ** that we were unhappy with Wyndham's point system that 'fees' a person to death and has so many restrictions that it is difficult to navigate and use. I also was tired of Wyndham's constant effort to get us to pay more money for nothing. Of course he said that buying the NEW points would fix all of my problems. $24,000 to fix a bad product that Wyndham sold me in the first place.

Well just yesterday, February 24, 2020, I got another call from a Uriah? (last name unintelligible), who left a message on my phone. Can you guess the message? Of course Wyndham has huge new changes in their membership plans that will have a huge impact on our membership plan. I have not returned her call yet but I can bet that I will be required to dish out some $20,000 or more dollars to fix my damaged membership plan. I will update this review after I hear from Uriah again as I am sure that I will. Bottom line; KEEP AWAY FROM THIS PYRAMID SCHEME!

Original Review: Seven years ago my wife and I bought a 166,000 points membership with what was at that time Wyndham Worldwide but is now Wyndham Destinations. We were promised that this amount of points would provide us at least two vacations a year. The saleswoman also never told us of the extensive fees that this 'level' of membership would incur every month. We were also told how easily we would be able to subsidize our fees with points we would accrue on our 'rewards' Visa card. None of this is true. These points barely get one vacation a year. Not being a VIP member means that we have a limited window of opportunity to make a reservation at all of the new or high quality properties. This forces us to use the same properties year after year.

Furthermore, every time we go on vacation at a Wyndham property we are 'invited' to a seminar to "learn what is new in the program and how better to use your membership. This ALWAYS means that you must pay tens of thousands of dollars to upgrade to either VIP, Silver, Gold or Platinum membership. We even bought an upgrade three years ago while in Atlantic City. Luckily we decided to cancel. The contract says that we have seven days to cancel, but they NEVER answered or returned my calls to do so. We actually faxed, emailed, express-mailed, texted and overnighted our cancellation request to get it under the seven day window. I believe that they purposely did not respond to our calls, texts and emails to force us to go beyond the seven day limit. Even after they finally accepted our cancellation we were singled out for hard selling sales people at every property that we stayed.

The sales people at every office that we vacationed at so far has put out some good information about Wyndham Destinations, but then comes the closer. This is the person that tells us how they can 'FIX' our membership problems by selling us more points to bring us to the VIP level. Almost ALL of the Wyndham staff admit that our membership has serious issues, not the least being that we cannot book high end properties far enough in advance to guarantee that we will get a booking there. Other problems are the fees that get larger every year. Also the fact that we do not have enough points to do all the things that we were told that we could do. Finally there is our last visit to the Poconos, Dupuy cabin D62-F on August 30 & 31 and September 1 & 2 of 2019. I do go to the seminars to learn about new products and to receive the $100-$150 gift cards that are offered.

This time we were with Scott who was new and very nice. But when he was unable to produce a sale he came back with Denise, (not sure of the name), who was quite rude and very brusk. She was insulting us by insinuating that only a fool would not take this great offer. One other thing about Wyndham's sale practices is that you have to make the decision to purchase right on the spot! They make sure not to give you time to think it over. So be careful if you are approached by Wyndham sales people. Yes they have great resorts, but only if you have the right membership.

Any membership level that you have will never be enough, they will ALWAYS try to sell you and upgrade. My biggest complaint is that we were sold a defective product and told that the only way to fix their bad product is to spend another $24,000. I think that they sold us this defective product, they should fix it for free. Thanks, and beware of Wyndham’s hard sell tactics and weak introductory products, JOHN

Booking is a NIGHTMARE. Don't ever actually expect to book a full week anywhere. 13 mo advance reservations also don't exist. Resorts are booked full years in advance at this point. WAY too many owners and not enough properties. Since your points expire it's to no loss of theirs. Watch your credit report, despite not actually have a deed, they report it as a mortgage. Working with FTC over that issue now. They open up Barclay Credit Cards & Vacation Club credit accounts IN YOUR NAME while you wait. It's disgusting what they do. Save your money and rent. You'll save yourself THOUSANDS in the long run. Check out the market value of your points on EBAY.

We later realized there were elevator rooms across the hall from the front desk - but the staff did absolutely nothing to offer us the rooms that WOULD have made our stay at least less mobility impaired. Will NEVER go to another WYNDHAM "resort" again - a place where the only "resort" is the way in which they resort to disregard those they are successful in duping to spend their money there. Zero dollars per night would have been too much. Doors not in use, the "pool" outdoors was not accessible or prepared to use. We spent one night and left - after a 5 hour drive to get there!

I have went to several timeshare meetings with Wyndham whereas they are trying to sell people timeshares, but yet they let the Days Inn use their logo and name and try to put you in roach hotel rooms then talk to customers any kind of way. Not business like. I will email and blog their investors page and let them know that they don't accommodate the guest as they promise to do. Also I would recommend that as long as the Days Inn are using their name that I wouldn't spend a dime with Wyndham or the Days Inn. These people would put you in a roach ridden room, offer to make it right by having your next stay one night free, but they don't live up to their agreement and talk to the guest as they please, in a nasty way. The Days Inn and Wyndham are the worst companies ever. I will let the investors in the company know how they treat people.

To make matters worse, the salesmen Roih ** and C Jay ** BOTH ran my credit (once for a credit card, another time for PayPal) WITHOUT MY CONSENT! Not only will the timeshare purchase take all your money, it’ll ruin your credit too! I tried calling my salesmen C Jay ** multiple times, but he refuses to return my call. Contacting Wyndham customer service is also a joke, as they were absolutely no help. Please learn from my mistakes and avoid Wyndham timeshare AT ALL COSTS! BEWARE: THEY WILL RUN YOUR CREDIT WITHOUT PERMISSION!

I felt very intimidated but eventually we were led out to an exit review. They tried to sell us points to rent not own. The price was $2,700 but we said no because we were just ready to escape. So finally after several hours of their aggressive sales pitch we we led out to a cashier who gave us all the freebies we were promised. We left gladly but scarred! Don’t attend this because it’s not worth the degrading way they treat you. I’ll pray for them because it’s evil the way they conduct business.

Other guests witnessed the bullying, including one of the teenagers hitting my 9 yr old in the back when he tried to get out of the pool. Rick also responded he knew who the teenagers were that I had reported and concurred they should not have been unaccompanied without adult supervision from their own parents at the pool area. However, he was non-concerned in general about what I had reported and had no intention of accompanying me and the children back to our room.

He made a claim he would go get a golf cart to ride around back to find the teenagers parents to speak with them, but no disciplinary action would happen unless there was another incident following (that was complete bs as the next incident happened less than five minutes after he walked away from us and still the hotel has taken no disciplinary action out on the individuals who attacked and assaulted us. That family is still at the resort now as I write this review). Following departing the Iguna pool and my conversation with Rick (security) I went to walk my children back through the wooded area between the Iguna pool and back pool. As we approached center where there is a small roundabout walkway, the teenage boys along with their adult family members aggressively came strait toward us like a pack of animals and began verbally assaulting us.

When I tried to continue to walk and stated they should go see security themselves, a 22 year old adult female began hitting me in my back and using her body to keep knocking me forward. When I tried to step up to the back pool she jumped in front of me and started beating me. I screamed for my children to try and run. While I was attacked the teenage boy who had hit my 9yr old earlier in the back then jumped on top of my 11 year old and punched him continuously until he could not get up and walk.

911 was called by another guest. At no point did this security (Rick) who we requested help from ever even come back to the area where we were assaulted and attacked. In fact in a span of over 30 minutes he was still not to be found even when the police arrived on scene. We left this hotel, I will never return as I feel it’s unsafe. After the police arrived it was determined there are no security cameras on the premises for anyone’s protection. Other guest who witnessed the assault also requested to be relocated to other hotels as they felt unsafe. It was absolutely inappropriate for security (Rick) to shrug and make the statements to the bartender at the Iguna pool “what can I do about it”? (While the other guests at the bar overheard and were extremely upset by.)

Had security followed my children and I instead of lying about going to get a golf cart and had walked with us this entire situation could have been avoided as I believe it would be “security”. It’s not that I have any faith in Rick and his ability to do his job as a security personnel, it’s the fact if he was there as another person in the situation my children and I could have at least escaped and ran away possibly before we were attacked. Nobody comes on vacation to experience low class individuals staying there, bullying, using the foulest language openly, viciously assaulting a woman and her two young children.

The aftermath of the situation has also been disappointing. The only people in this hotel we owe any thanks to are the two guest services individuals who helped us relocate, showed any true sympathy for what my children and I had just gone through, and actually apologized for the events occurring at the hotel. The second security personnel to be called later after the incident was over was named Will, who walked us to our room, waited while we packed, and helped us into our car in the parking garage. Will, apologized numerous times, he was kind to my children as they were extremely upset and scared, and I am thankful for his help (I wish he had been the one called on scene the first time as he knows how to do his job and could be counted on to actually protect as a security personnel). Rick should be fired for many reasons, his service to Wyndham is deplorable!

The female manger of the hotel didn’t even offer an apology, she stood stone faced, uncaring, and one can only assume she is protecting her own butt for her employee Rick’s negligence. This is truly a zero star resort! The one star I’m leaving is required to leave a review. If you are family I would not suggest you stay here! There are so many resorts in the area so choose one elsewhere that you will actually be safe at! In addition to the assault, our room wasn’t even ready by 5pm the day we arrived, and the timeshare people were aggressive in trying to sell us more when this was only just our first stay at the timeshare period. This resorts new renovations cannot hide a majority of the poor staff on premise. This is a failing property unless Wyndham does some serious firing and hiring of actual educated and customer service oriented staff! Again, deplorable all around!

Original Review: I purchased a Wyndham Discovery Vacation Timeshare. It's a two year contract where I use 20,000 points to tryout their resorts. Sounded good at about $140.00 per month. Yes interest at 12.99%. No mention that wasn't included in the monthly payments. They use tactics similar to sleight of hand to point out (in contract) the good points intentionally directing your attention from the contract. Anyhow, was miserable the moment I left. Was on a vacation road trip so didn't read it all until I got home. Missed the cancellation deadline.

I paid it off immediately through the Comenity Capital Bank only using the one time user sign on. THANK GOD I DID. Got a statement from this bank and interest rate was 19.99%. Over $1700 in interest had I made the monthly installments. I do have the original Contract to prove it. Also not to mentioned and with their sleight of hand found out later I am required to attend Wyndham 1 1/2hr presentations at each place I stay. So my heart goes out to all of those that purchase anything from these crooks. Especially those that go for the lifetime memberships. Wish someone could shut them down.

We were told this was an investment in our children’s future, but what they didn’t say was that this gets passed down mandatorily to our children and grandchildren whether any of them or us want it at all and we weren’t told that they couldn’t cancel the contract once inherited. This has been nothing but problems and has caused hardships to our family including, but not limited to hardship, stress in our marriage and family, and a mountain of financial burdens.

Also, during the sales presentation, we were told we could cancel it at any time, because that’s what makes them different from the old timeshares. We went to this session at the the beginning of our 8-day trip. Therefore, by the time we got home and looked into our timeshare and saw how we couldn’t get anything we were promised, I tried calling to cancel. I was then told that I was told we had a 10-day rescission period, which wasn't true. We were told we could cancel at any time. We want out of this disaster of a company! We will never use Wyndham.

** then left and came back with ** representative number: ** who introduced himself as being the person in charge of making sure the Club Wyndham representatives, such as ** and others, did their jobs correctly. Since, we could not afford to purchase Wyndham property, ** offered an alternative. ** said “I can offer you 300,000 points for $2,922.36 in which you will have 2 years to use and 6 months to pay off before incurring interest by applying for and using a Vacation Club Credit Account.” We were approved for the payment method and the $2,922.36 was charged. ** further explained that if we used any of the 300,000 points we would have to complete the payment but, if we did NOT use any of the 300,000 points and decided to cancel within the 2 years period, we would be able to get a full refund of what we had already paid so far.

After learning from ** that they were at no risk and we can cancel within the 2 years period we proceeded. We made sure we asked ** a couple more times about the cancellation policy before making our final decision to purchase the 300,000 points NOT property. He brought out pages of the contract that required our initials and signatures NOT the entire contract. ** then brought us copies of the Membership agreement which were 2 pages long and the term and condition that was also 2 pages long in a Club Wyndham bag and then we all left.

On 7/23/19 my wife called ** inquiring about the 300,000 points and how to go about canceling the purchase. He told her he does not know about the 300,000 points; he was only the recruiter and NOT a Club Wyndham representative/salesman. ** told my wife she should call Club Wyndham to find out about any issues/cancellations we may need to do. She then called Club Wyndham customer service on 7/23/19 to see if we can stop further payments, cancel the offer and get our money back. She was told by Club Wyndham customer service if you wanted to cancel even after all payments were made we will still NOT get the money back. She then told Club Wyndham customer service that ** said if we did NOT use the 300,000 points and we had made a few payments that we were able to cancel and get back the money we paid so far.

She told Club Wyndham customer service that ** never mentioned to us that we will never get our money back should we decide to cancel. She then said our understanding based on the conversation with ** was that we have 2 years in which to use the 300,000 points, if we did NOT, we would get all our money back which we had already paid. We believed ** when he said that we have 2 years to use the 300,000 points and we trusted him since he represents Wyndham. My wife was then transferred to **, a representative from Wyndham Vacation Clubs, ** title Owner Care Specialist from 6277 Sea Harbor Drive, Orlando, FL 32821, office: 800-251-8736, fax: 407-626-6328 ** case #**, she told him about the 3/28/19 meeting at Club Wyndham, Bonnet Creek and we sent him an email on 6/23/19 which he requested about our encounter with Mr. **.

After learning from customer service that we would not be refunded like we were told by ** we decided to call the Vacation Club Credit Account Company on 7/23/19. We spoke to Keiva ID# **. We related to her exactly what we were told by ** a representative of Club Wyndham, Bonnet Creek Orlando, FL. She then told us that this is not uncommon for customers wanting to cancel their purchase after a few MONTHS but, the Vacation club Credit Account Company will have to get permission from Club Wyndham to issue us a refund.

On 6/23/19 my wife sent an email to ** about our conversation with Keiva, from the Vacation Club Credit Account Company and the details of our meeting at Bonnet Creek in Florida. Then on 6/30/19, seven (7) days later, ** responded to say thanks for sending the statement about our 3/28/19 meeting at the Bonnet Creek location in Orlando FL and the credit account company. On 6/30/19 my wife sent a follow up email inquiring what the status of our case is and what the next step(s) would be. ** did not respond. On 6/30/19 my wife sent him another email to check the status of our case and to ask why is this process taking so long, even simply responding as to what is the status of our case, he never responded.

Again, on 8/1/19 my wife sent him an email to check the status of our case, giving Club Wyndham a chance to fix this misrepresentation and misinformation by their representative to proceed with our request to cancel. Again, he did not respond. Then on 8/2/19 ** responded by saying he was confused with the info we sent in my emails.

On 8/2/19 my wife requested for him to call her if he needs any further information or clarification about what transpired in our meeting with the Club Wyndham representative in Orlando, Florida to be explained over the phone. He never called. On 8/4/19 my wife told him via e-mail that this was taking an emotional toll on us and we really want to know what the status of our case is, again, he did not responded. At this point it is as though they are delaying, dragging their feet and prolonging the matter. On 8/5/19 my wife sent him another email to call her, he did not responded. On 8/6/19 my wife sent ** an email asking him why he has not called; he then called as soon as she sent that email.

During the phone call, ** said the conversation was being recorded. He told my wife it was just our word and it was not documented and that Wyndham will NOT refund our money. She then told ** she noticed the “Perks by Club Wyndham Membership Agreement” was NOT signed by the Wyndham representative/sponsor and under the first paragraph of the document with heading “Club Wyndham Discovery Vacations by Wyndham Membership Terms and Conditions” it states that “The agreement, when signed by the Member and a Perks by Wyndham representative, will form a legally binding contract between the Member and Wyndham Vacation Resorts, Inc.” Furthermore, on the same document, item/term number seven (7) “Effective Date and Activation” states that “This Agreement becomes effective when it is signed by the Member and the Sponsor’s Perks by Club Wyndham Representative.”

The documents given to us were never signed by the Wyndham sponsor/representative, **. Hence, that makes the contract voidable, as stated in the contract itself. ** then told my wife to read off the membership agreement to him, she did and he said on the membership agreement he has in front of him it does not correspond with what I read. We have a 2 page membership agreement and the 2 page terms and consideration. ** then told us it is not a 2 page membership agreement and it consists of several pages and ** did sign those that he has. She then proceeded to inquire from **, as to why we never saw any ** signature pages on Membership Agreement and we never received those pages with his signature on the Membership Agreement in any form. ** said he will send it to us.

On 8/9/19 my wife sent ** an email to confirm whether or not the signature pages agreement were sent to us, ** did not responded to that email. On 08/10/19 she then sent him another email informing ** that we had not received the Membership Agreement which had the signature pages. So, she sent another email to ** and made a 2nd request for the signed Membership Agreement to be sent to us. It has been 3 days and we have NOT received a copy of the agreement. We finally received the signed agreement on 8/12/19 which was signed by ** and we never received a copy of that final agreement from 3/28/19 that came today 08/12/19, neither by postage or email.

Only after we posted a review on the Better Business Bureau (BBB) then the agreement was mailed to us on 8/9/19. On 8/12/19 **, Owner Care Senior Case Specialist, Club Wyndham 6277 Sea Harbor Drive, Orlando, Fl 32821, office: 1(800)-446-1466 ext **, fax: (407) 626-6328 ** (this call was being recorded) called to say that ** finished up signing the agreement on 3/28/19 later and NOT in our presence. So, now ** has taken over the case and said it will take another two (2) weeks or more before she can actually give us a definitive answer and during our conversation, to my understanding, she will basically be doing the same things ** did. It is extremely frustrating and emotionally stressful on us to have to go through this.

So, here we have a case whereby Club Wyndham has received all of its money from the Credit Account Company with the six (6) months no interest with payment plan and which we have to continue paying while they conduct an investigation. In the meantime there is no indication whether or not we will be refunded. We are stuck with an incomplete contract that’s missing Club Wyndham representative signatures in a classic case of us against them. Club Wyndham is not interested in the documents we have, only the ones they have, because it favors them. The representatives of Club Wyndham are like vultures when they are trying to sell customers these vacation packages.

What is even worse is that, should a customer decide not to buy their vacation packages they become overly aggressive, insulting and make offensive remarks towards the customers. It is as though the customers owe them and not the other way around. At the end of the day, customers are the most important part of any business for it to be successful. Most of the time business and organizations tend to lose sight of that and forget who is truly responsible for their profits they enjoy. Thank you for taking the time to read about our experience at Club Wyndham Orlando Florida. Please be aware of their recruiters at popular sites such as the giant Ferris Wheel and Aquarium and where there are posted signs that reads first time visitors.

However, as we went through inspecting things here is what we found. The refrigerator smelled like dead seafood. It took 2 scrubbings with Pine Sol and leaving the doors open to dry out to half way get the smell out. We always check the beds wherever we stay. The first comforter pulled back had a big spot of blood on it. GROSS!! There was also blood on the bedroom closet walls. Disgusting. The next room we walked into had paper trash on the floor next in front of the night stand along with a dirty towel. There was sand in the bed so it was obvious the sheets had not been changed. The pillow cases were stained with makeup. We stripped all the beds and washed the linens. The next morning we went to sit out on the deck and 3 of the rockers were broken but set up so you couldn’t tell until you sat in them.

There was a bucket of nasty cigarette butts sitting by the front door. None of us smoke. The decor (pictures etc.) were disgustingly dirty. The rugs in both bathrooms were just trashed, old stained and worn out. The carpet in the master was stained and dirty. My feet were black after walking around for about an hour. The communication with Kaiser and Wyndham was awful. We made our first call and email Saturday evening and no response until Monday afternoon. No one would return my call or emails so I called the listing agent who had the property for sale to try to find a contact. (Kaiser Realty asked to let them show the property on the first day we were there. NO way were we going to drag our whole family away in the middle of the afternoon).

I haven’t even gotten to the run around I got from Kaiser or any of the people at their office about getting a Wyndham representative from corporate. They kept giving people in their office. I finally spoke to the rudest individual in customer service Tammy **. She was so nasty I put her on speaker for those with me to hear. Well I could go on and on and on. My husband and I used to travel a lot. I am disabled and my husband is retired and we aren’t wealthy people. This was our first family vacation with our grandchildren and children. It took a year to save for it only to be disappointed that this was our experience.

I was told I would be refunded the cleaning and linen fee. (Patti offered to send someone over on Monday to clean, I told her we had already cleaned even pulled the refrigerator out and cleaned under it to make sure there wasn’t anything living under it. I was not satisfied with being told basically too bad that’s our policy. I was told I’d be refunded $97 plus tax on July 18 by Patti ** (sp?) from the cleaning company. She said it would take 5-10 days. Well yesterday was the eleventh day so I emailed her and she said there was a paper I had to sign and they would send it to me. I told her I was confused because she told me she requested the refund on July 18.

She wrote back and said the refund would be coming today from Marshia **. Only after I told her I was expecting a return call back from Wyndham customer care did I get the money put directly in my acct. One other issue was I talked to Kimmie ** in customer relations who was very very nice and took all the info and said she would forward it to the upper management. On Thursday and someone would contact me and if I didn’t hear anything by Monday to call her back. I called Monday and she was off. I left a message with a representative for her to call me along with my email address. When I didn’t hear back from her by 7 pm Tuesday I called her and she said she was sorry no one contacted me about this and she would take the appropriate steps to make sure this is resolved.

She contacted someone named Ann with Kaiser and gave her all the information. I did not hear anything from “Anne.” She contacted Kimi back about the situation basically saying they refunded the cleaning fee. Yes I got 107 back from them but that does not compensate me and my family for all the work, frustration and we did not get what we paid for. I think I should be refunded the first night rent. Because we stayed up cleaning until midnight. I am attaching pictures of the house as we found it.

We went into the presentation open-minded and openly expressed our previous problems with Fairfield. The presenter "Leon" constantly assured us that Wyndham was nothing like Fairfield was. He and another "inventory manager" said repeatedly that Fairfield was long gone and Wyndham was the new and improved top of the line timeshare company. What they didn't realize is the chair the "manager" sat in has the old Fairfield logo on it. I guess it was kept for nostalgia or they are too cheap to throw out all the Fairfield branded items. Because of our previous concerns and the constant reminder literally looking us in the face, we declined (numerous times) and took our free gift and left.

Overall, the Williamsburg resort is beautiful. They always have activities for the kids and staff is awesome. Our only problem with their Daytona resort is it has too few elevators. If you have to get to an upper floor at 4pm or when the pool closes for the daily thunderstorm, expect it to take at least an hour. Do yourself a favor and look for deals on eBay. You can get a 2 bedroom unit with a full kitchen at any resort for less than a week at a typical hotel (2 queen beds and a dresser with a coffee maker).

We arrived at Legacy Golf Resort, Phoenix, Arizona from Seattle, WA on the 22nd of April. At the reception the staff was very nice and friendly we check in after we were referred to an assistant that she invited us to a free presentation for only 90 minutes of The Wyndham Vacation Destinations for the next day at 12 noon and if we go the was a gift price we can choose: one it was $120 America express check/cash or 4 free night at any location and date. We say YES! we love gifts!

On that day on Tuesday, 23rd of April 2019 we meet our sales representative. She was our salesperson who presents and introduce The Wyndham Vacation Destinations presentation. (For 90 minutes. Went for 5 hours.) She was very nice and professional. We were very impressed for all the value and the perks you get when you becoming an owner: like if we don't use all our points for that year we can roll over for the next year or other years and we can use it with our business Health Sleep Retreat and book any time anywhere in world and different locations.

We explained to our sales representative our situation, that we love travelling and we were living in London, UK for the last 17 years and we move 3 years ago to look after my husband older parents with poor health and we may need to help them financially for home care or become full time caregivers. During the week we were travelling social worker and home care coming to the house to do some assignments on how much their insurance can cover for them? (We didn't know till we come home from our travel the following week late on 30th/April.)

We said to our sales representative also, we don't have credit since we move back to the States and we were working hard to get our business up and running and no income coming yet. And we're travelling to Phoenix from Seattle for a conference with The Health Coach Institute for that week. And our sales representative asked what business do we have? And we said is in the wellness Health Coach focused on Sleep and we want also have Health and Sleep Retreats in beautiful places like Bali, Spain, Greek and Brasil. And is when another sales representative come to our table and said he was the financial expert and he can help himself to listen to our conversation with our sales representative and he asks she if she was ok to let him explain to us how much money we can save in the next 30 years!

They said we can use Wyndham Vacation Destinations for our business is ideal for Retreats because they have places in these locations we love to have our Sleep Retreats. The other sales representative makes some calculations vs paying for normal hotels and Wyndham and at that moment make sense how much you save if we have 30 years. After he a very enthusiastic sale presentation. Our sales representative shows us one-bedroom accommodation after back at the office and she introduced to her manager that day, All of us went to another room where was a big screen tv and start showing us all the places we want for our Health Retreats.

The manager asked us if he can check our credit to see if we can qualify? We explained to him what we said before to our sales representative about our situation. (See above.) He goes out of the room and in a few minutes came back saying my husband has a good credit rating! We said, "Great news, but our situation we don't know if we can afford now." The manager said, "We can give you a good deal but is only for today and you may not have another deal like this. Is only today! And don't worry if you have financial difficulties we are here to help you and you can call us any time for help and assistance!" (That is not been our case. I been calling nobody seems to help or listen???)

A moment later the enthusiastic salesperson comes to the room and explains to us that we have 6 months 0% interest before paying the high interest and we can shop around for better deals to pay the loan. We said we need time to think and the manager, our sales representative and other sales representative they said, of course, they left the room. But less than 5 minutes our sales representative and the other sales representative come to the room to ensure and remained us this amazing deal about all the benefits and perks if we buy and sing today. And we said to them again, "Need to talk between us first, please" and they left the room.

Less than 5 minutes the manager comes to the room again saying if this is because the finances we are worried about it? They are here to help!!! We said, "That is a relief. But we don't know if we can afford right now" and he says, "We are here to help!" The manager said, "I am going to give you a great discount. Instead of paying $32,000 - $12,500 discount and we only pay $19,500 (point of 126,00 a year) plus bonus points of 48,000 for two years." He said, "This deal we don't give it to anyone. This price is for employees only. This is our only chance to get this deal is today!" And the enthusiastic sales representative comes to the room and looks at the deal the manager was given to us and said "OMG in the 5 years I been working I never see this deal before. I pay this price for myself. Wow."

And we say, "Yes, ok sounds very good!" Little that we know. Tired, overwhelmed and foggy with too much information and no time to think one moment alone. We move to another room where all the papers. And is where we meet the sales quality assurance at Legacy Golf Resort she was very professional and friendly. Introduce herself and we also introduce ourself and we said, "Hope your colleagues tell you about our situation" and also that we are travelling for business for that week.

She said yes she was informed about our situation, very small talk and go right to business. She talks very fast and goes through the papers very fast. No time to think, she never mention we have to read carefully these documents before we sign and she never mention also that we have only 7 days to change our mind? Why she didn't mention this important information? This is her job! After been there for 5 hours we were very tired, overwhelmed and foggy with too much information and no time to think one moment alone with my husband. Lots of pressure without release this is happening. We sign the papers.

During our travel, we were very busy with conference HCI and arrive late on 30th/April to home close to Seattle meeting with social care, social workers, nurses and physical therapist. No time to read these documents. We become full time Caregivers and our business stop for this situation and no income! This is when I have the chance to read. Very quick I notice in the document say in bold: READ CAREFULLY THIS DOCUMENTS BEFORE SIGN. Why Channon didn't tell us to do it? Why??? And: You have 7 days from the day you sign. Why she didn't tell us? Why??? This is how this company do business?? No regards for people's circumstances. Only SALE, SALE NO MATTER WHAT??

I right away call sales representative. Left several message till Friday 3rd/May. Spoke with Channon and that she will try to help us but no warranty, and she will call me back the next day. Next day Saturday 4th/May no calls. I call again the sale quality assurance at Legacy Golf Resort. I left a message on Saturday and she calls me on Sunday 5th/May the only she said was she can't help us then I have to call Owners Care at 800 251 8736 number. I call Monday 6th/May this it was all automating answering, no real person.

I call back the Phoenix office and is when I spoke with a really nice person. I am very sorry I didn't take his name. He was the manager for Monday the 6th/May at that office. He spoke with someone to help me to resolve this situation and he transfer my call to Owners Care and are where I spoke one of the assistance/employee that person she tells me that she will email me with her name and email details? NO email from nobody?? (She didn't give her name and I forgot to ask for. I was not feeling well.)

Is now a week and I been calling 8 times. Spoke with 4 different people that transfer me to different departments and no one seems to help?? And left 2 voice mail. This numbers I call today Monday 13th of May 2019: 3 calls at (800) 251-8736. 4 calls at (407) 967-4717. 1 left message (602) 305-5568. 1 left message (602) 618-6116. No answers, no calls, no help???

After so many, many, many, many emails and calls to owner care since April till 1st of August when I finally I spoke with a senior care specialist she said she can't help us to cancel the agreement. She didn't consider our emotional stress or financial situation and is our fault and responsibility to sign the documents and the bills will come and if we don't pay is go to collectors! And I say to her, "Can you give us another solution? We are full time caregivers and no income? Can you please help us?" And she "says NO". And I say to her: "clearly a dishonest and unethical practice. We thought Wyndham was an upstanding, forthright company with ethical values, but clearly, they are willing to mislead customers simply to get the sale." We are seeking for help! We know we have rights as consumers!

I can't accuse the CEO and his Timeshare Sales Reps as being corrupt as that would insinuate that they are doing such things as taking bribes. However, words such as deceitful, unethical, liar, dishonorable, devious, immoral, unprofessional, improper, unworthy, shady, crooked, etc. certainly apply to the leadership of Wyndham Destinations and all of its employees associated with the Timeshare Sales Group no matter what timeshare location you visit.

Whatever they tell you is at least borderline false, if not a flat out lie. If you decide to actually buy a timeshare from WD, you better bring an attorney and make sure that every word is read. In my case, they either accidentally or intentionally left out a key page in the 70 page document provided to me. They said they were recording the document signing process but somehow can't find the recording. I own other timeshares and have never been treated as dishonestly as Wyndham Destinations has treated me. My advice; you're better off buying anywhere else. As matter of fact, you would get more value owning a porta-john in a swamp than you would be having to deal with this dishonest unethical company. Remember, "a fish rots at the head first." Very applicable to Wyndham Destinations.

Moving forward to present day, we have not been able to go on one single trip. Every single time we are on the phone we wait for more than an hour to speak with someone who can’t even help us. We are tired of being told we don't have the right package or there is nothing available. When we purchased this, we were told we could go anywhere at any time! Maintenance fees have only gone up when we were told they would stay the same! We have a baby on the way and paying for something we can’t even use is ridiculous! Why would we want to bring a baby into this world if we have to worry about this timeshare that has only brought stress on us. We are done using it (actually haven’t even used it one single time) and won’t even try anymore. We want out and our lives back!

I've even attended "update" meetings under the understanding my questions and concerns would be answered. Instead, they just try and sell you more points. I have concerns that aren't being addressed, why on earth would I upgrade to more points?! They also did an unauthorized hard-hit on my credit, after I specifically asked them not to. I have been taken advantage of and lied to. The list goes on and on about why this timeshare is the worst decision I've ever made. The way they lie to people and prey on them is inappropriate and should be illegal.

Well long story short, I ended up purchasing a timeshare instead of my friend. Now that I have investigated this, I found out that the $60,000 per year was not for the FREE VACATION, it was to qualify TO PURCHASE THE TIMESHARE. I have attached my 2017 Income Tax Statement and the Terms and Conditions to qualify to purchase a Wyndham timeshare. I would like you to investigate this and let me know the steps I need to take to get this cancelled with a full refund. Thank you, Amy **

By the time we got back to the hotel we felt so tired and out of it. Going over the paperwork when we got home, we see that you can’t have a pet with you when we specifically told Jensine that would be the only way we could sign on. She said, “You could bring your pet with you.” Lies. On top of it we have only been able to take one trip because we can never book anything!! We absolutely do not like this decision we made and wish we would have never gone to that “lunch."

This "investment" has been the worst decision we have made! We don't want this being passed onto our kids either! We spoke with Wendy **. She stated she was brand new with Wyndham, but knew it was a great "investment". She couldn't answer one of our questions. She noticed we were getting frustrated, so she excused herself from the table and brought Dave ** to the table. He was so good at his job (lying) that he convinced us of this "investment" we went for it. He went and checked if our credit could be approved. He came back and stated we were but come to find out he signed us up for a loan through PayPal and never asked us for permission to do it! He was so convincing that we felt blindsided. We waited for 5 hours for the paperwork and contract to be printed. We just wanted to leave and forget it happened. This has been nothing but a burden for our family and wish we could take that day back.

But this summer the "whoever" that comes in after the presenter is told no and that "whoever" tries to see if they have a chance to sell me. Well, after my presenter was told no, this heavy set ** half baldheaded guy comes in and says "okay here's what you're buying." I'm like "huh, um excuse me, but sir I'm not buying anything."

Wait wait. I forgot one part. So let me backup. So at the very beginning of the presentation this same fat overweight bald headed ** dude like interrupts my presenter by coming over and introducing himself and tries to give a quick sales pitch. After he walks off me and my daughter were like that was rude. I asked the presenter, "You okay with ol' boy just interrupting your sales pitch." The presenter, a young liberal ** kid, was like "oh he just making sure I'm doing my job." I'm like "Whatever bro. That was rude and a bit startling." Like seriously dude just came out of nowhere, but whatever. I didn't think much of it (at the time).

Okay so back to my complaint. So yea, when my presenter is done he's sitting there really quiet and the fat ** guy is like "oh you're buying this today." I'm being super chill but stern "no sir I'm not." He says very militant-like (like I'm a child) and I'm dead serious, "yes you are." I"m flabbergasted and my heart starts racing. I'm let him go through his spiel and as he is doing so I look at the young ** kid and he looks at me and he gives me the I'm so sorry look. But yea I stick w/ my guns and I keep saying no. The fat guy finally says, "Why?"

Now I later that evening when I returned to the hotel I talked to the Wyndham Rep there and told her the whole story and she says what people don't realize is that at any time in the presentation if they feel the presenters are being aggressive and making them uncomfortable we have the right to say, "No thank you" and leave. Yes we can get our tickets or free whatever it is but as long as we sign the paper declining the offer. We can even ask for the manager on site. But if you get up and just leave without signing the papers you don't get the free whatever and you can be charged the full costs for the hotel. So sign the papers declining and ask for a copy of it. Yes you can do all that.

Okay back to the story. So the fat bald headed ** guy says, "Why?" I give him some b.s. answer and sign the papers. Now this bald headed ** guy gets really mad and upset that I'm saying no. Look I don't care at that point so I leave and get my $2 hundred cash card. The next day when I was sitting on the beach to one of the guests told me that they were there on a Wyndham Vacation Package and had the same fat ** guy interrupt them during their presentation and give the same spiel about how he was military and blah blah blah, however, he wasn't aggressive with them but they did said he was annoying and came off like a **. Will I do this again. ABSOLUTELY I SURE I WILL but now I know if the presenter is becoming aggressive and too pushy I can demand to sign the papers declining the offer and just leave and also ask to speak to the manager on site.

It’s difficult to schedule reservations. We were told there were no blackout dates, yet, the one time we wanted to go, it was booked. No one can give me any straight answers, just that we signed the papers. (Yes, I know.) Wyndham, also, never told us the maintenance fees will perpetually increase, every year, even though they told us fees had not gone up in years. Again, they leave that out! Now we are stuck with increasing maintenance fees and a high interest “mortgage”. Trying to convince them that we want out of the contract is very stressful. Wyndham looks at us as money, and not people who have lives. Illnesses and pay cuts at our jobs don’t matter. They are cold and unwilling to release us from this huge, monetary burden. Stay away from Wyndham Timeshares!

He told us about a trip that he and his family took across the country and they were able to stay only in WorldMark locations and it didn’t cost them any extra for lodging, leading us to believe that the availability of properties was much better than it has turned out to be. He also went over all the different places we can go with our ownership. The whole experience took over 4 hours! During the signing process, we were interrupted many times by phone calls, people coming around to shaking hands. Looking back, just seems like we were being distracted. Not once in the three years we have been able to book a single trip. We have tried so many times to book and they have always been booked out for 12 months in advance. Overall this "great investment" has only been a nightmare to deal with. Fool me once, shame on you - fool me twice, shame on me. No thank you.

During the resign, they told us that the maintenance fees could be offset by the points, but again left out the financial cost of this "benefit." Another cost they refused to tell us was the cost to use the RCI. We pay money for these benefits but then we have to pay money again when you go to try to use these benefits. Money, money, money!

While making these reservations, I clearly told the sales representative, that I wanted to stay at a Wyndham property, or I would not be interested in purchasing this package. We had a bad experience in the past, and did not want to ruin our anniversary staying in a low rated hotel. The representative Assured us, that we would stay on the property and would be required to listen to a 90 minute Sales presentation. We were fine with that. We even purchased additional days to celebrate our anniversary. When I went to book my trip, I was told that we could not stay at Wyndham Grand, and that the salesperson should not have told us that. I was not happy that they did not tell us the truth, just to get the sale. I asked to speak with a supervisor and was told that no one was available to speak with me and that the Hotel that we was staying at was very nice.

We decided to go on with our plans and give it a try. This was a big mistake. We we arrived at the Quality Hotel in Clearwater Beach it was a nightmare. I immediately called Wyndham and requested a refund. I was given the runaround, and had to find somewhere else to stay on my own. No supervisor would get on the phone to speak with me, I repeatedly ask to speak with someone who could help us find somewhere to stay. We were clearly on our own.

We eventually found somewhere decent to stay, on our own, because we spent a lot of money on our flight and had 5 days before our flight back home. After several phone calls to Wyndham on my vacation, someone finally listened to me and refunded my money for the package because the representative lied to us to Get a sale. I had the recording number of our conversation and asked that someone listen to what we were told about staying on the property. This is not a good sales practice that Wyndham have in place. The representatives are very aggressive and misleading. I am still waiting for a call from a supervisor 2 weeks later, to apologize for what we went through on our anniversary. I have referred many friends and family members to Wyndham whom are now owners. This has left a bad taste in my mouth.

I am very aggravated with my experience with Wyndham timeshares. When I originally signed up with my timeshare, one of the main sales pitches was that I would have great access to go to Disney World (we have children). I am frustrated that the sales people targeted what they knew would get me to sign, but now find it's virtually impossible to go on the vacation we want. First, the availability is nearly inexistent (after being told we'd have open availability), secondly, even if there was availability, I don't have nearly enough points to take my family (after upgrading, I was told I'd have plenty of points). All of this is really starting to feel like a scam. I have tried reaching out to the salesmen but have had no luck with that whatsoever. It's like they got my money, and now want nothing to do with me. It's completely unacceptable. I want to know what Wyndham is going to do about it.

Well the rep said he had to transfer the inquiry to another department and they would get back to me – DIDN’T – so another call to find out: The renter (non-owner) cancelled – I was not notified and LOST my points (whole years’ worth) AND NO payment! But the renter got his money back!!! So that program is a SHAME! So, I call to transfer this year’s points to maintenance fees and find out the rental BS cost me my ONE annual transaction fee (3rd lost) and I had to pay a fee to do another transfer… So, I LOSE THREE times but the non-owner had no problems!!! This is one example of how Wyndham treats it owners – DON’T BUY WYNDHAM and if you already made that mistake for sure DON’T USE THE RENTAL PROGRAM!!!

I am sensitive to cigarette smoke and experienced breathing issues. Our complaints to management were not addressed or solved. Our beds have been uncomfortable; the sheets did not fit on the bed and wouldn’t remain on the mattress. There were no accommodations in many places that we needed to go. It was just a lousy experience all the way around. We were always made to feel like we could get out of this if we wanted to. It turns out Wyndham buying it back and repurchasing the deed was an outright lie. If you ever want out, you’re essentially stuck with the timeshare. The sales reps will also give you free things to lure you in. If it sounds too good to be true, IT IS!

Finally during the number crunching my husband told them NO multiple times and he got up and left. We didn't even get to see what we would have paid, we didn't want to proceed. They DON'T LISTEN TO YOU! They keep coming up with more and more deals. When I said no, they brought in ANOTHER person for more deals. Again "NO!!!" During this time my husband was fuming out at the car, all I wanted to do was get my show tickets and leave, but they make it almost impossible to finally leave. They want to show you more, talk more, more deals. Plus it took longer than just two hours. It was a good thing the show was fantastic to make up for it. The joke of the week was "At least you are not listening to a timeshare presentation." NEVER NEVER NEVER AGAIN!!!! Next time I'll pay full price for my tickets.

More and more people came to our table and we just wanted to go. The ONLY reason we agreed to this is because we both were feeling so sick and needed to leave. At no time where we allowed to read over the contract! The lady who was getting us to sign it said, "she had to leave soon." We were told by Mr. ** that if at any time we need to discuss the contract to contact him. Never heard anything from him again!

Once we got home, we had a chance to really sit and read it over and realized we couldn't do it. We tried calling and calling for assistance and there was nobody to help. We finally got ahold of someone and they told us we were 3 days after the 30-day period to cancel. Now we know why nobody was answering our calls. They wanted to wait until after our 30 days. They now tell us "not our problem." We have both had to get second jobs because I am on social security and Disability. Our experience with Wyndham has been nothing but being bullied and manipulated. We are wanting to end this.

He also told us we had "great booking power" because of the great Wyndham name. Looking back at that, it makes me laugh! Once we were done touring the property, we sat down with what felt like 10 different people. We couldn't keep up with who is who. I was part of the conversation, but my name was not included on the paperwork because I didn't have I.D. with me. Yet when they wanted a downpayment, they wanted to use my credit card and the presentation actually lasted 4 hours! We went to Jon **'s office to finish up paperwork and he gave us a free tablet that has never even been used because we can't book anything. As the payments started rolling through we received them in 3 different bills, from 3 different addresses. When we called to have this explained, we can never get anyone on the phone! This has been an absolute disaster of an experience and would not wish it on anyone.

I was very polite & respectful & she crossed her line & threatened me to call the cops. I asked her to do so & she just walked away. When I called the Wyndham customer care, she accused me of threatening her. As soon as I mentioned I have video taped the whole scene in the hotel, customer care & manager were speechless. They cancelled my reservation as they were overbooked (Manager's own words) & I was using my rewards point for the stay & they were not making any money. This is the worst experience I had ever had & the manager was extremely rude & unprofessional. Not only I had to pay 3 times the price to find another hotel, my 8 yr old son was scared to death by this emotional trauma & it ruined my entire vacation.

Salesperson who claimed to be a "Preacher’s Kid”, wanted to be our new best friend, gave us his personal cell number and said he would take us out for breakfast the next day, but he vanished from the face of the earth. Phone number was bogus and never showed up for breakfast. Our first clue that Wyndham is NOT reputable, and it was just the beginning of the worst plan, the worst or non existent customer service and the biggest scam in Vacation ownership.

After my husband passed away, I was on my 1st trip with family. I was emphatic that I did not want to attend a "presentation". I was told to "just fill out our survey" and we would get discount tickets for local sites, restaurants etc. At my meeting to fill out my quick 12 question survey, I was told that a new credit card was available that would give me better rewards. I agreed to get the new card and just had to stop down to sign the forms. When I went down, I was told that my last representative had to go out of town. (I was told earlier on a phone message from him that he had to take his baby to the hospital). Obviously all lies.

I was handed off to someone else. I said, “Is this when they bring out the big guns?” She said, and I quote, "I am the big gun". She knew my situation, recently widowed, but proceeded to tell me I needed to upgrade my contract to "save on Maintenance charges". Explained that they keep increasing each year and I would be responsible for them for the rest of my life and then my children would be responsible "in perpetuity". I told her I would walk away, (I knew about Ovation), she said my good credit would be ruined. The light went on at that moment. The credit card application was a good way to access my credit records.

I was so upset I started the Ovation process, I walked away from a $22,000 investment, lost over 250,000 points. They also cancelled my RCI membership as well and 115,000 points were lost. Maybe this is the Master plan, take a lot of money, make life a living hell for members, then take it all back to sell to another unsuspecting victim.

They went through the whole presentation, we went on the tour, etc. We held up our end of the bargain and they kept coming back to us saying, "We are working on something and it will be resolved before y’all leave". Well, when it came to the part where they asked if we were ready to close the deal, My husband said, "I have no intention of doing anything until I see how you handle this situation about our reservation not getting straightened out". They acted all concerned and told us these type of situations never happen!!! Well, we are still waiting! It has not been resolved and they just lied to us, strung us along to keep us there for the entire presentation. We would never do business with a company like this and I strongly suggest to anyone thinking about it, don’t waste your time. As far as we are concerned this company is a scam!!!

We have vacationed 3 times and each time we were automatically assigned a "required" presentation time. After the first upgrade we were yet again tricked into we went back to our hotel room and figured out the way to cancel within 5-day period. The last two presentations we stuck to our guns and declined each one and the sales reps were so angry and pushy towards us because we wouldn't do the sale. They even yelled. We are still trying to get in contact with Wyndham for help in getting out of this nightmare!

Original Review: June 11, 2019

We bought into Fairfield in the '90s. When Wyndham took over trouble began. We have been lied to by three different sales reps. When I signed at the New Orleans resort, I was promised our maintenance fees would not go up. They have gone up every year. When they called to offer us a reduced interest rate for the same contract, at first they said it would cost us nothing extra. Then it was $2000 for signing cost, $1000 of which they would return, which they did. However, this new contract was an extra $16,000. They did not tell us that up front. After filing a complaint with their complaint department, they said they could not find evidence to back up our complaint, even though it was supposedly recorded. How convenient for them.

Do not buy into this company. You will never get out and the costs and fees keep going up and there is a fee for everything. For instance, they charge an extra $8 for sending you a bill rather than use auto pay. The bills do not show your balance. You have to call them for that. They like to keep things hidden from you. Their obvious deceptions should be illegal.

How can someone who pays every month on being able to go anywhere, anytime not be able to book a trip but someone who doesn't pay anything towards this company be able to book immediately? Also, I was told I would have someone to always be there if I needed help booking a trip and I have tried calling several times with questions and have never received any help! I wish I would have never gone to the mall that day.

My dad and family attended the seminar the next day, and toured the resort in Texas which lasted 4 1/2 hours. Which was 2 1/2 hours longer than the rep told us. 1st off my dad whom is a disabled veteran was offered a timeshare for $695.00 17% (interest for financing) plus assessment fees then when my dad and I said the price was too high our rep had a manager come and magically drop the price down some. The manager asked what my dad credit score was, and etc. I told him if he allow you to run his credit you can't guarantee the price due to his low credit score. He said it will only go up $3.00. (LIES). My dad also asked if he can cancel anytime both the manager, and rep said yes (LIES).

I'm thinking to myself if my dad borrows money to pay for this timeshare, he's responsible for it. So there is no cancellation. I felt like we were at a car dealership getting swindled. I immediately said we were not interested and the manager who was very intimidating asked, "Why not? You just heard our rep say we were the number 1 timeshare in the country." (LIES). I said, "That's your opinion. My dad and I never did research on your company, and we don't feel comfortable signing anything." The manager repeated his self. And I looked online and saw so many negative reviews. He asked what was I looking at on my phone. I didn't respond. He then said, "Oh you can't believe those negative reviews, people said negative things about Jesus too. And if you don't sign now the price will go up even higher if you decide to get the timeshare." This manager was so nasty acting when we kept saying no.

Once we continuously said we will opt out they finally gave up, and before my dad received his AMEX card a female rep made us another offer which was a one time trip for a few thousand. At $159.00 per month. WE DECLINED. This company use so many INTIMIDATING tactics to get you to sign this contract, it's terrible mind you. Think about how many hours we were there, and we were hungry, frustrated. It's never good to sign anything feeling like that, especially if you didn't do your research on the company. Me personally I could not work for a company that takes advantage of PEOPLE especially in my dad's case a DISABLED VETERAN!!!! PLEASE EVERYONE BEWARE. THERE ARE NEGATIVE REVIEWS ON SO MANY SITES. I'm so afraid for others, especially the elderly whom is more vulnerable.

2. At one point, they will ask you for your Social Security number, so they can check your credit. Anyone who has been to one of these knows it's coming, so fair enough. But these people then ask you to write in your SS# on a computer tablet three more times. This appears to be the equivalent of your signature on various things. One of them that I discovered was that if I gave my number, I was agreeing that if I finance, I would go through their bank, and I was giving the bank permission to contact me by mail, email, phone or -- and get this -- robocall. No thanks.

5. When I pointed out the sneakiness of the "small print" that would have committed me to robocall dunning by their bank, one of them said, "It's not sneaky. You saw it, said you didn't want to sign, and you didn't have to." I guess we need to come to a presentation like this with a fully-armed defense system.

Then in Jan 2018, we found out my husband had stage 3 rectal cancer, it was bad. He was going to have to miss a lot of work and the convalescence leave. We weren't sure if he was not to make, seriously. His chances of not surviving were not good. We started reducing our expenditures and cancelling subscriptions and everything because he was the breadwinner. We called Wyndham for help us in selling our timeshare. That ended up being a waste of time. We asked them how we could get out of the timeshare because of my husband's health (we seriously did not know if he was going to live). Here is what they said, "You can go into foreclosure". That is all the help we got. $40k we had paid and 1 vacation to a location we didn't really want. DO NOT USE WYNDHAM company. Go use VRBO or something like that.

It was told to us that if you we did not use the points it would rollover to the following year. They forgot to tell up we had to call to let them know that we were rolling our points over. So we did book a vacation that cost over 200,000 points, and then we found out we just lost over 200,000 points just 4-1-2019. When we bought the timeshare has silver plus we can book our vacation 13 months before so we get the top picks. When we tried to do so we were told it’s not 13 months it’s really 10 months, so things happen and life goes on. Wyndham isn’t telling the truth when it comes to selling people timeshare. Take it from me. Don’t buy timeshare from Wyndham. You are going to regret it.

Cruises are double the price you can get from any of the shiplines. I was quoted 900,000 points for round trip tickets to Hawaii. I tried to use points for a hotel stay and was hit with a 2- day minimum stay requiring a minimum of 60 days in advance, a booking fee of $59 and a substantial number of points, all for a hotel room that was $110 a night online. The final straw was selecting a trademark by Wyndham property and being told those properties are not available to us, only “core” Wyndham properties like Days Inn, Ramada, Wingate and other budget hotels. I would have rather they not even mention this travel department when we were purchasing the timeshare. It appears that pushing new select resorts and hotels for additional fees is the goal. Existing customers must buy more points to benefit.

We have been quoted inaccurate quotes of money for any transfer fees to stay at a nice hotel rather than a resort because there is no resort within the area we want to vacation. Instead they offer you a very basic economy hotel which is a complete insult after all the money you spent every month. You call numerous departments that each quote you different information. Then you find out there are all these costs which were never mentioned after you book the vacation, (such as parking at a resort), which Wyndham makes no accommodations for. Remember we were told as “VIP” members this will be a wonderful experience for us. We are so sorry that we joined Wyndham. We have and continue to work so hard and completely relish planning and taking a vacation.

Now with Wyndham, this has become an excessively infuriating, endless time spent calling all these departments, getting different quotes and information. When we did arrive at the last resort the room was dirty and no shower curtain. Again, pounced on when we finally arrived at the resort after waiting 2 hours for the shuttle in the heat. Everyday we were told we had to attend to come to meeting which was an attempt to sell you more points. This whole vacation process with Wyndham ownership has turned into a nightmare. Our advice, stick with Expedia and enjoy the full vacation process without an undue amount of money, infuriation, and a sickening feeling you have been taken advantage of.

They told us to move our deed to Club Access and then back again. Each time taking us for 10-20-30 thousand dollars. Each upgrade made no difference in or ownership but debt. We want our timeshare canceled and they keep denying our request. They are defending the employees that work for them. This is an unethical company and they rob hard working people. They took advantage of our age and our trusting nature. Do not attend a Wyndham timeshare presentation.

Earlier this year finally I managed to get some time off and I sent a request with dates etc. No response. Then I called to book the Wyndham Clear Water Vacation resort and I was told that this resort is NOT part of my package. And that my package is for Daytona Beach... I don't (didn't even know where this was!!!). But I can pay a premium and book the Wyndham CW resort. Then something disconnected me. I called again, next person told me this is a premium resort and even if I want to stay I can't even with a premium. But I can stay at the Grand hotel Not premium mentioned to me before. I needed more time and circumstances changed. So Today I called again, I decided to go for San Fran Donatello hotel. I was told the hotel is fully booked and I can't have it. I asked if I can check on the web hotel availability before calling to save myself a time. And I was told they have different system and I can't check availability online I need to call. Mess, mess terrible.

Each time I checked flights, when I found good flight and somehow reasonably looking resort they had no availability.. I travel a lot and this is by far the worst experience I have ever had. Now not only I will not use ever again their vacation resorts and I dare anyone to do that, but I will also stay away from any kind of hotels from their group. In December I stayed in Costa Mesa, CA.. dirty, smelly, terrible customer service. Think twice before booking any of their hotels or resorts.