Wyndham Vacation Resorts

When I looked on their monitor for locations of Wyndham resorts, I noticed that they're not all over the country as they say they are. They're not in AK, they said they're in Seattle, where I'm originally from and have never seen one there either. And I lived there for almost 30 years. So now we're at the casino and again more confusion about the vouchers. Being told that Wyndham is not suppose to give them out without consent from the casino. Later that night my wife and I had to move our car and as we were on the way to it, I did see a Wyndham hotel not far from it.

The first thing I saw was boards over the windows and it looked like it was closed down, so that really raises suspicions of the company itself. We walked a little further and saw a lobby that had little to no activity of people in it. Do not waste your time with this company, I did forget to mention that in the beginning of the meeting I was talking to the young lady about the company and asked her if it was a timeshare, she looked at me like a deer to headlights. But was told that it wasn't. In that 3-4 hour meeting several people working there said it was a timeshare.

Today, I also had to move points from Wyndham to RCI because I was able to use them due to non-availability. This is a scam!!! Dont waste your money, several thousands of dollars I might add. Just book with other major chains as usual. The only thing I can say positive about my experience is the Party Weekend that I took advantage of last year in Destin FL at the Emerald Grande was awesome. However $19k for two vacations in 2 yrs is NOT a deal!!!

After 30 minutes of small talk from a salesman, I reminded him that I was only staying for a 90 minute presentation. He rudely responded that since he was boring me so much he would proceed with the presentation. He showed me the property (20 minutes) which looked very nice. We then went to a small room and he starting talking about buying points. I told him I had no idea what he was speaking of and that I didn't know how the point system worked. He told me I would have to fill out a credit application to get my questions answered and to see what offer suited me best. I filled out the credit application and he then spoke more about points. He couldn't tell me what the points would purchase so I told him I had no interest in his offer and that I was planning to leave after 90 minutes.

He then had his "supervisor" come into the room. The supervisor asked me why I bothered to fill out an application if I wasn't interested in purchasing a timeshare. I told him that the first gentleman told me I would have to fill out the application in order to get my questions answered. I was then given my "2-Night Vacation Certificate" to be verified. During the process a salesperson told me the Midtown 45 was not included in the free offer. I immediately told him I was told otherwise in my initial offer and that I wanted to speak to the person who made the initial offer. We went to the lobby of the hotel and I spoke to the young lady who made the offer. She referred me to Mr. Brian ** (Marketing Manager) who assured me that Wyndham Midtown 45 was now included in the free vacation certificate offer. He gave me his business card and told me to call him if there were any problems scheduling my vacation.

Today I called 1-866-364-6016 to schedule my vacation getaway at Wyndham Midtown 45. The person on the phone immediately told me that the property was excluded from the certificate offer. I then called Mr. Brian ** (as he suggested when we spoke in person) at **. I got his voicemail and left a message about the situation. He has not responded. I am disappointed and angry about the offers made. It appears it was all a useless sales pitch. I'm glad I didn't purchase a timeshare from this business.

In the nighttime, the electrical system which they have in place starts malfunctioning, & that was at 10 p.m. The electricity went on & off again, it happened like 15-20 times in room 110, our room. Then when you call the housekeeping, the person comes & rather than fixing it properly, takes a piece of paper & just shoves it into the main electrical board, it still didn't work after their staff person went. And when we were going, I still have my suspicions on that, the valet guy probably punctured my SUV's car tyre so that we'd have to go to the gas station & get it fixed which was just opposite to the hotel. And adding to all that, the gardens they boast of, had bird poop all over the couches due to the staff's negligence. You had to sit on the grass if you wanted to sit someplace in the garden.

When you call the housekeeping for extra swimsuits, they will tell you they don't have any swimsuits available with them. So when you go to the pool without a swimsuit, because you truly & deeply would want to swim as the pool is what they boast of, pool parties & everything. The pool is connected with machines all over the place & the caretaker would be telling you that you can't swim today because it has not been cleaned in a whole week. So all in all, your experience has been of total distaste & ridicule for a 5-star hotel with swimming pools & sprawling gardens.

After all the bad events, at the pool, when you're about to leave, totally dissatisfied with the staff's negligence, the authorities untrustworthiness of an experience of a lifetime, the pool guy tells you that they'd clean it up later. "You can swim, Sir." You'll need a costume, as common sense prevails. You'd find mosquitoes & houseflies swimming on the water surface of the pool & deflated pool balls swimming around. Add to that, the pool guy takes you to the water holed changing rooms & would tell you that you should not buy the costume, rather, he'd rent it to you, which the whole of the 5-star hotel's reputed & trained staff doesn't even know about, & doesn't even bother to know about the whole situation. The person would tell you not to tell anyone it's been given on rent because it is not permitted, or a stronger word for it - Strictly Prohibited.

When you'd be checking out, the hotel reception desk doesn't even know about the "for rent" swimming kit part. So you try to do as you're told by your elders- be a Good Samaritan, an honest person, & never cheat or put anyone in disillusionment. You tell the woman at the reception desk that YOU ARE supposed to pay extra charges for the aforementioned items. They call that caretaker who does illegal stuff & which is in violation of their guidelines, & that same person, the employee of their hotel would say that in front of you that what you're saying is totally false, & you're making false accusations against the hotel's moral structure, which is totally ironical in a clear & precise manner, if you want to put it in that way. Then the staff at the reception desk would victimise you & would force you to buy the swimming kit, due to their employee's negligence, & their employee's unfaithfulness, disloyalty & ridiculous & rude behaviour.

In the end, they would force you to take out your wallet, & pay all the extra charges. That is the sole definition of a coercion, if I'm correct. They won't even bother to listen to your grievances, so you'd like to go to their managing head. And that is after they've victimised you, coerced you, forced you & trampled on your integrity as a good & active part of our society. The manager would listen to you, totally ignoring all what you're saying, just acts like he's making a call & would say, "The pool staff is on a lunch break". I would say, after all bad, terrible things happening to you, you truly deserve an apology, if not the compensatory & punitive damages due to the hotel staff's negligence as a whole.

And they make you walk out, with a punctured tyre of your vehicle, extra charges which are forced on you, leading to doubling your budget, & a very promising vacation which would make you sick to your stomach as a totally terrible experience of a lifetime, & to never ever stay at any of the well reputed award-winning hotel chain of Wyndham hotels, the staff of which totally ignore your demands & your needs, which should be at the foremost, & doesn't even bother to offer an apology so as to provide some condolence to your integrity as a Good Samaritan of the society. As a victim of the vicious frauds by the aforementioned hotel, you have the right to know & should be aware so that it does not happen to you, & I being a victimised consumer of these misdeeds, would never want any of this to happen to any consumer.

That is the whole point of it, because the hotel staff never listened to my grievances, totally ignoring it & just giving me a piece of paper with stars to rate it and just leaving me there with it, being totally ignorant about consumer's feelings, me & all of us as a consumer, who just wants to have a nice vacation, & deserves it, as you are the sole person who is paying for their services, not the ignorance, never the malpractices committed by them. You deserve to know!

I called again and got the same story... The money has been redeposited, oops there has been no refund, something happened, my supervisor has made the refund, the money will be credited back on your card within 3-5 days. Five months later, my money has not been returned.

Long story short: they were very nice and showed us around the new resort in Vegas right up until they tried to get us to sign up for a $20,000 timeshare with a payment of $563 a month. In the beginning we were actually interested if we could afford it so we let them run our credit. Afterwards the rep took my husband's debit card and put it in his pocket to take the down payment once we signed. He wouldn't give it back for over an hour. We said no about 15 times. Every time we said no they got the money down and the total price and monthly payments lowered. After 4 hours we were hungry, tired and both had headaches, they still had our debit card and we finally gave in and signed up so we could leave.

Our hope was we could call a lawyer and nullify the contract or resell the timeshare to get out of it. After they took $824 out of our account and opened a Paypal credit card in my name and charged $500 to it for the rest of the down payment we finally got our Criss Angel tickets and $10 back. The rest of the time we were on vacation we both felt sick to our stomachs over the entire situation. Upon calling a lawyer we found out we had 5 days to cancel the contract by submitting a letter stating such to their corporate offices. I typed up a letter immediately and we hand delivered it. These people are bullies and should be investigated. They ruined our vacation and who knows if we will even get our money back.

After a long negotiation, we agreed to buy. However, when the representative started explaining the deal, I noticed these points will get you only 4 days during the high demand season. Therefore, I cancelled the deal because they were lying to us. This is false advertisement. I walked out. In conclusion, Wyndham resort is a scam. We believe we were discriminated against with the pricing of the points (154K points for $29K). I saw one of the complainant was offered 400K points for $19K.

Paying fees on something that has no value should be the basis of the lawsuit. Further, while Wyndham targets older people, they also victimize the young. As I suppose my kids, who inherits this property, will continue to owes fees. The number of complaints, in and of itself, is a clear indication that some sort of "bait and switch" is taking place. Billions in damages should be accessed. We need a lawyer to pursue this angle.

After the first remark, even if they offered it to me for free, I wouldn't take it. After that point there were sales manager and other 3-4 people doing their routine "throwing in" other offers but as I said even if they offered it to me for free, I wouldn't take it. I just looked at them with a blank face and kept saying "No" not even listening to what they were saying at this point. After 5-10 minutes they gave up. To be honest we became partially interested in one of the offers but in NO WAY we’re going to make that decision on the spot. If you in fact have a good product - 1. The sales tactics of being rude are not helping you in any way. The management needs to go to one of the leadership conferences that happen around the country. In the era of online social networking more and more awareness would be raised every day and the business is guaranteed to go down following the current tactics.

Do you think I would spend a dollar on a company that after just 1 hour goes un-professional and rude on me? That is just a taste of things to come. 2. If the product is in fact good, leave the conversation on a positive note. Give people time to think and to do their own research. Look through the negative comments online and try to solve them. I was intrigued by the time-share information presented. 1. If they would have left the conversation on a positive note. 2. Given me time to do my own research. 3. If I would have found positive reviews online I would have certainly bought this since I do like to vacation. If there is another company that offers me the above I will probably buy that. With these tactics even if they offered me free gold, I would decline. I can only assume that the product is bad and thus they have to defer to these tactics.

Well, 3 hours wasted. We didn't buy anything. The free airline tickets offered come at a 7 night minimum stay with outrageous per night hotel night that can only be booked through them so the cost of the "free" flight is added to the hotel cost plus no weekend travel and other restrictions. We will not be using our "free" gift. I am writing off the time as a learning experience for "time-share" and to be on a lookout for a similar company that is professional with good reviews.

In the contract it say Club Wyndham points allocated to the existing contract has occurred for the current use year or future use year, an equal amount of points will be deducted from the corresponding use year of the new contract. Therefore existing reservations and points transaction wilt be affected. So I want to know what happened to the points I just purchase in 4/13/15 if my points I used for the stay was already taken before I got to Skyline Towers with the point I received in January 2015. The point I just purchase in April 210,000 I should have!!!!

After 50 minutes of speaking with our rep she told me we were going to go into a presentation and asked if the kids would stay with us or go their kids club. We elected to keep the kids with us and I asked the rep if we are about to go into a group presentation how would they possibly be able to honor the 120 minute agreement. The rep left to ask a manager and was told we had to go the presentation but there was no room for the kids so we would need to leave them. I then told the rep why bother with the group presentation since I already own a timeshare and know what the sales pitch is going to be.

The conversation then became what information are we looking for and my wife responded that we were looking to learn about Wyndham since we had just vacationed the week earlier with one of their top 1% customers. The manager finally stated that the first hour we had just spent there talking to their rep didn't count since it was breakfast. That comment and trying to separate us from our kids finally put us over the top. Since when does talking to their rep for an hour not count towards the time we agreed to spend with Wyndham when we signed up for the presentation.

Well at this point my wife and I refused to go to the presentation and stated we no longer had questions for them and told them we expected them to honor their agreement of providing tickets we had signed up for and put a deposit towards. At this point one manager told someone to get security (I guess this was disturbing to other potential customers). My wife and I were undeterred by this and my wife even stated we would not leave unless they honored what they had agreed to. The manager would not say he would. Even after we restated multiple times our position we stuck to our position and would not budge.

Finally a second manager approached us and said he would take care of it. We finally moved over to a new area where we were left and the person who signs people out was just baffled since they didn't bring any paperwork over for her to process us out and left. Well, after about 10 more minutes she located our paperwork and we received our gift (we had already paid a deposit towards them).

So, to summarize. We agreed to a 120 minutes timeshare tour with Wyndham. We arrived prior to our agreed time. We were cooperative with the sales person in trying to find out about the company and sharing our vacation goals. The sales rep then tried to separate us from our kids. We disagreed. They threatened to call security (maybe they did… but no one bothered to show up). We stuck to our position that we agreed to a 120 minute presentation and that they had burned through half that time already. There was more disagreement. We moved to another area and was finally able to leave with our promised gifts despite the fact that they were easily going to exceed the 120 minute mark by more than an hour or more. It was a horrible display of salesmanship, sales agreements, respect, and courtesy.

Anyway, the hour-long presentation was silly, pejorative, and essentially intended to shame everyone who does not have time - or the means - to take a vacation. Our presenter began telling us all about how much we could buy for 400,000 points... but failed to tell us how much 400,000 points cost. In any event, just for the record, 400,000 points cost $19,000. Yes, folks, they want you to sign an agreement to pay them a monthly mortgage, essentially, for ten years. That's a car.

But regardless, the biggest thing I want to warn everyone about - DO NOT FILL OUT AND SIGN THE "INFORMATIONAL" FORM!!! They cover the top of it with the binder clip - it is a credit report authorization form. They want you to sign it so they can do a hard pull on your credit without asking first. And when I asked what the information on the form would be used for, the lady lied to me and said, "oh, it's just for informational purposes so your timeshare professional can get to know you better." Open and egregious lie and I feel sorry for anyone who signed it and is suffering dented credit as a result of the pull. So beware!

Folks, if you have $19,000 to throw around for a "timeshare", go nuts. But for normal folks, run. Oh, and good luck ever getting out of your contract. There are companies that make their living on getting people out of timeshare contracts (for a fee, mind you). What a waste of time and shame on Wyndham. And if I get a hard pull on my credit, mark my words, I will sue them. :-)

Upon returning to the office, we were very honest with the salesperson and told him we were not interested as it did not fit into our life. When he brought his manager over, Chad, he began instantly insulting our intelligence. I asked him to convert the points to $ so we could make an accurate informed decision, and he said it doesn't work that way. What? Then accused us of being those people who waste their time only for the free vacations. I reminded him that we paid for our rental, he then says "well I'm sure you're very familiar with the free gifts, probably do it all the time." I stood up and asked him to leave, he did for like 30 seconds then came back. I refused to sit down, and again, he tried to make us feel stupid for not agreeing to spend a fortune on the spot without doing our research. I will NEVER attend another, and zero chance I will ever purchase a timeshare.

After 3 days with no call we left a message. We were talking to our lawyer, well, well we got a call back. The lady said an email with complete instruction on our free vacation will be sent in 24 hours. Never heard back! We called and requested to cancel the membership and were told, "SORRY, we don't cancel contracts for any reason." VERY unhappy with the unusable free vacation and customer service. We will never recommend this rip off to anyone!!! Ask anyone who signed up and you'll get the same type of story, we did.

The next day at the start everything was very pleasant with promises of no pressure sales. After initial pleasantries a 45 minute presentation was given that had some intriguing aspects and I thought I could research later, the presentation was followed by a tour of some units at their resort onsite and that's when the mood started to change. The pressure sales started asking what we could afford today and our responding we'd never make an impulse purchase like this on the same day. Push, push push and no no no by us resulted in our total disdain of their operation. My wife said enough and left. I quickly followed.

Even though we'd already paid half price for the Branson shows we were very willing to forfeit that money just to get out of there. Fortunately in the parking lot I called the lady we dealt with the previous day doing the ticket sales to complain of the horrible experience. She truly felt sorry and said not to leave the tickets and explained how to get them without going back through sales. I did retrieve the tickets and rode down in the elevator with another couple who'd also just had a miserable experience and was bolting from the facility. It was 3 hours I will never relive.

Building 2, several calls to maintenance nothing fixed. Pools and splash pad water smelled horrible and there was mold growing on the display in the main check in lobby. Now on to the sales pitch. We get in the room with our salesman Jason, nice guy, we let him know we are not buying, we are here to get the information, we do not need the pitch, he continues to try and sell us. They take our info, of which we refused to give some personal information because we were not buying. We take the tour, let Jason know we have been here several times, do not need tour, we just need the cost breakdown and swap options. He takes us back to the holding room which looks like a large break room with tables and chairs. The financial lady comes out with a cost breakdown of 14.99% financing, down payment of $5000-$15000 and payoff of $27000-$45000, with a variable monthly maintenance cost for the unit.

I said, "I thought we were buying points and not a unit so why am I required to pay maintenance fees?" She gave me a "load of crap" and we said "no thank you." A minute later the "closer" comes out all pissed off and starts writing numbers down. My wife said " we are not interested in buying today, can we please just have the information?" Joe, then slams his hand on the table and says "You have to get the ** out, get up and get the hell out of here". I am 20 year retired military and no one talks to my family that way, so I said my few choice words to him in typical Navy fashion. Mind you this is a closing tactic known as "the embarrassment or the shame", make you feel like you are a piece of crap in front of people so you will sign anything to regain face.

Upon our exit, I asked Joe what he drove. He said "why". I said "at some point today, you will have to try to make it to your car to get home." His eyes widened and I walked away. Several other people in the same room got up from their tables and just walked away from the sales rep and we all talked in the entry way of the sales sign up about how horrible that experience turned out.

When we bought Wyndham we were interested but expressed financially we were not prepared to take it on. Several times we told them we would have to consider it, but would not be prepared to make a decision that day. They wouldn't take no for an answer. They change salesman on us, and eventually feeling they were not breaking me down pulled the race card out and brought a black salesman into the picture. After at least 4-6 hrs and all the pressure we broke and let them run our credit, and it was the worst thing I could have ever done.

This year we had to come out of pocket for vacation because of no availability. We search every shore and they had nothing. Found out that they had failed to set us up for RCI and had to wait a week to find out that they did not have any availabilities either. We are so disappointed. We pay 700 plus in maintenance fees a year for 180k points. We are searching for a resolution, we already paid 5k down on this scam. The government is not looking out for the consumer here. The tactics are coercion and manipulation. People working for this company should be ashamed of themselves for selling a false sense of security in this market. Any suggestions in getting out and getting my investment back would be most appreciated. Thank you!

So, next morning we came back. The sales person, very pleasant lady around 55-60 came to accompany us to the breakfast. By the way, breakfast was quite cheap: scrambled egg from powder, potato, inexpensive greasy sausages. The lady was at our service to do anything we needed: bring sugar, take our trays away, etc. She sat with us through all breakfast staring at us and asking different questions.

Then presentation began. The presenter went above and beyond to show the audience what a wonderful opportunity we all are facing. He started with apprising medical professionals, law enforcement and teachers in the audience. Then he hit all right points about owning and passing to our kids, to have high quality vacations, to let us to read from some brochure (of unknown origin) what a great company Wyndham is. He even showed us on the drawn picture what usual tourist would have (studio size unattractive room) comparing to Wyndham owners (2-3 bedrooms luxury condos with gourmet kitchen). We went non-stop for 2 hours.

Then our lady-sales person told us that the company spend $700 per person (perspective buyers) for the presentation. She made us to feel a little obligated that company spent just on us $1400 for the presentation. She asked us to go on the driving tour with her to see properties. As it was over the 2 hours we planned to spend, we said "no". She kept pushing her sales, offering us "non-resistible" deals that we would be stupid to pass. She said we have to be open-minded to see a great opportunity with Wyndham. We kept saying "no", she kept pushing sales. I used to work in sales, and I know their little tricks they play. So their game was quite clear to me. Also, due to my profession, I function very well under pressure.

Finally she asked "Why you would not do that? What stops you". I answered "I know nothing about your company. I need to make an independent research and read reviews". She became defensive "What exactly do you need to know? Why you don't trust me? I am Wyndham owner and I LOVE it!" I was laughing inside. "Really? Why I don't trust the presentation and you particularly? Because your company already lied to us several time. And we even did not buy anything from you yet." So, I stated firmly that I will be my own advocate, will make a research, will read reviews, and IF I LIKE IT, I WILL CONTACT HER COMPANY.

Very unpleasant and hostile environment. They made me feel very uncomfortable and somehow obligated. Boy, we were glad to leave! We got our $100 American Express and $40 "security deposit" back. When I came home, I read reviews from independent consumers. And I was glad I went with my intuition and caution. Everything I read from other folks reviews proved me right not to sign with Wyndham. Thank you all who took time and effort to post their experience!

The presenter was 25 years old, but looked about 35. He told the story of how his 37-year-old brother and his brother's wife worked 12-hour days and had never taken a vacation. In January, his wife insisted that they take a vacation, so they went to Colorado. They had the best time possible skiing and eating out, but on the last evening his wife suffered a brain aneurysm and died a few hours later. The brother told our presenter that the only thing that got him through the terrible ordeal was knowing that they had had this fantastic time together just before she died. The sales leader went on to explain that we spend an average of $112,000 in our lifetimes on vacations staying in crappy, cramped hotel rooms. He also gave statistics that indicated that men who go on vacations are 30% less likely to suffer heart attacks, etc.

The basic premise of the Wyndham model is that you receive 400,000 points to spend every year on their resort rentals. The longer you stay at a resort, the more points you spend. The location of the resort and whether you want a studio, one-bedroom, two-bedroom, or three-bedroom rental also impacts the number of points you spend. If you don't spend all your points in a certain year, you can "bank" them for up to two years. Our presenter did not reveal the cost of the 400,000 points, however after the presentation, our salesman took us to his cubicle where he asked us to complete a Credit Authorization Form. I declined, as I didn't want to spend the time filling out the long form and also have it adversely affect my credit rating.

I asked how much 400,000 points cost. The answer was $100,000. Later, we were told that it could be negotiated down to $61,000. Also, you can buy 140,000 points instead of 400,000. There are also monthly fees for maintenance and taxes, but our salesman could not give us a solid price except for a range of $60 to $200 monthly. He said we could recover that amount by using a Wyndham Rewards Visa Card. After a while, we told our salesman that we were not interested in the program and would like to leave. He said he had to get his sales manager, and soon returned with a young woman. She told him to take us across the street to view one of the resorts (Branson has four in all). This tour took about 30 minutes, and the resort they showed us was outstanding in every regard.

When we returned to the salesman's cubicle, we again told him that we were not interested. I said we believed in the Dave Ramsey plan of not accumulating additional debt. He said we were fools and that Wyndham would be saving us a ton of money. My wife then said that she did not like to vacation at resorts with hundreds of other people, that she preferred the solitude of camping in Colorado. Our salesman said Wyndham could provide that for us as well. I then pointed out that we had already been there for nearly two-and-a-half hours and had been told it would be only a two-hour presentation. Our salesman said if lunch was the issue, they could order in Jimmy John's sandwiches for us. I said no, we just were not interested in continuing the discussion. The salesman said he would have to get his manager again before he could release us. He came back and said she would be right over.

As we waited for the manager, our salesman asked: "Where did I go wrong? What did I do to cause you not to sign up?" I said he had done a fine job, but it just wasn't for us. I again reiterated our concern about not wanting to incur more debt. He then said: "I wish you had come here today with an open mind. I don't think you would sign up if it cost only $100 per year." I reminded him of what he had said earlier that morning: That he would present us with some information and that we could "leave it on the table" and walk away if we were not interested. My wife then asked if she could leave, but he said not until the manager came and checked us out.

Finally, the salesman said he would see what was keeping her. Five minutes later, my wife told me that she was leaving. She saw our salesman in the hallway, but he had his back turned and she was able to sneak down the stairs and out the door. I wasn't so lucky. The salesman, his manager, and another manager caught me trying to exit. "What is the matter?" she asked. "My wife left because she felt like she was being held hostage," I replied. "No one is holding her hostage," replied the manager. "Well, that is what it felt like to her," I answered. They let me go at that.

When we got to the presentation it was okay. The food was nowhere near delicious or filling. We had bland chicken, bland mashed potatoes, bland gravy, and hard, bland wax beans and carrots, juice and water with no ice. Anyway, after the presentation as to why wyndham resorts is a good idea for our money and family we went with our rep on the tour. The room and hotel were beautiful. Then he took us to his "office" which was very secluded and gave us the pitch for how much it was etc. I told him that it looked like a great plan but we just bought a house and I don't want to get in over our heads with the mandatory payments of things. He said "Well your credit is good, right? Must be, you just bought a house. I can lower it because you have good credit." I told him I was not going to give him any of my info because I didn't want an inquiry in my credit and I am not buying anything today.

We argued for about 20 minutes and he got all angry and red in the face. I finally said "I'm not giving you any of my money as it is all allotted already. I would be a fool to pay you almost $400 a month and then not be able to feed my family or pay my utilities! Now will you just give me what was promised so we can go!?" He said "FINE!" and slapped his hands on the table then took me to another table where a lady tried to sell me a 2 year option. I told her I had already argued with the other person and I didn't want it. I just wanted my tickets so we could enjoy our honeymoon. She said "Well you just sat down with me so you don't have to have an attitude with me..." I ended up telling her to "Just gimme my ** lady, so I can leave." She shuffled me to the front desk where I got everything promised plus a headache, high blood pressure, and bad attitude.

No one thanked me for my time. No one said that I could be a member later, even though I asked for the guy's card to try to do it later. He said the prices would be different the next day and it was only possible to set it up with them. I said that if they weren't willing to wait then they didn't want my business anyway because no one goes on vacation with intentions of making such life changing decisions. He wanted me to basically buy a car smh. After the presentation I looked up all of the websites they mentioned and then looked to see if I could join without going through one of those jerk reps. I ended up on this site thanking God that I stood my ground. He almost had me. I had to resort to showing him my budget and that I own two houses with two mortgages already. He still wasn't letting up. This just happened on June 23, 2015.

I don't blame the ones that I talked to, but the guy that lied to us should be accountable in some way. We didn't need the extra points. We were fine using just the points we had with the Williamsburg T.S. but we got conned into upgrading and now there is nothing we can do. The amount of money they charge for time shares are absolutely ridiculous. What we pay out for the loan payment and maintenance fees, we could take a few great vacations instead of one. I have come to the conclusion that the buying and selling of Timeshares is a big money making scam. Yes, there are truly nice vacation spots to go to, but they are way-way over priced for what you get. Hard lesson learned for us, and we are paying dearly for it and will be for several more years!

When I shared my experience with yet another employee, including the tactics I had heard about (without mentioning who told me), I was once again treated like a problem case. The guy was literally in my face, telling me that I didn't know what I was talking about. This Wyndham employee even went so far as to slap me on my back, as if to prompt me into some sort of confrontation. I just wish now that I had gotten this guy's name in order to submit a formal complaint against him. These are truly bad people, working for a highly unethical and ruthless organization.

I asked him what to do next and he again replied that there was no list to search in existence. Finally, ** broke down and guided me to a LIST online. I confronted him with the existence of said list and he replied, "Sir, it's not a list. You can call it whatever you want." I told him that I would call it a list. He instructed me to enter in the dates for the stay in question, and that I would then see if the hotel listed participated and that, "I should have just put in the dates at the very beginning," even though I was never told to do so, as I was first trying to see which rate was more competitive with regard to the tentative stay. ** then informed me, "I was making it harder on myself," and that he could not give me the name of the initial attendant, "because I'm me, I'm not her and he couldn't understand her accent." 45 minutes later, I had no information. I am a "gold member" with Wyndham, but that apparently means nothing. I have never been so dissatisfied in my life.

As if they can't keep this promise, how is the rest of the experience with this company going to be. (Can I Trust them?, NO!) It is wisdom in being a business owner for 30 years that I have used and has served me very well. ** turned me over to **, ("her mgr"), and he talked and talked, repeating himself over and over again and just couldn't get to the price forever and a day. It was into (3) hours now, and he wanted a credit authorization form signed and filled out by me. I refused to do so, (this is a credit pull) and can lower your credit score, so I knew I shouldn't do so.

NOW: if these promises are not kept, how well will they honor or get out of various things in their contracts hence forward should I have signed with them. The price/costs (I am a numbers guy) is $16,000 PLUS 14.99% interest, PLUS $60/(maintenance fees), per month for ever, subject to go up, and so your payments are $214/month, plus the $60 X 12 to get 7-10 days a year (AND THAT IS MAYBE!) seemed by their point system to be a stretch. (Ok; $3000 per year for 10 years payments on the note), for 7-10 days per year, now that is really expensive!!! You might just as well pay as you go.

I might also mention you are out the interest on the money, also with interest you are paying over $20,000 dollars for the 7-10 days, so it's a triple pay, and at best a single benefit back, not a good deal. When they have to be sooo crafty to get you to buy TODAY, that means to me their product is not good enough to be sold tomorrow at the same price, (ANOTHER RED FLAG FOR ME!!). I did NOT SIGN and once I had the numbers the decision was basic math and simple to me. Don't do business this way, and stay away from these types of companies that do sales tactics in this fashion.

I always came with my daughter, now I come by myself. My daughter just had a baby and I was going to continue the tradition with my granddaughter but the way I was treated today and it's my first day and I am still sitting in the lobby waiting for a room and I will be here until Saturday it will be the last time after all of these years that I will come back here. There are tons of other hotels here that I can stay and not be treated like I was doing something wrong asking for an upgrade that had always been given to me. Check your records I'm not lying. The only time I didn't get an upgrade was in May. It was a clown convention and the hotel was booked to capacity. I am so disgusted while I am still sitting in the lobby losing a day of my vacation.

I recommend this hotel to everyone that I know being that I come every year. Let's hope the rest of my vacation goes well because I will not be staying here anymore. I am so disappointed. I wanted to start a tradition with my granddaughter like I did with my daughter and myself being that I come year by myself and feel safe and comfortable. I am so disappointed.

Most of the Wyndham timeshare resorts are supposed owned by timeshare owners, the Wyndham timeshare owners should be the only people who can book those resorts units. But now, Wyndham are hiring some other outside companies to sell their units in some of their popular Wyndham resorts. They always over booked the units. They don't even have the actual units to sell, but they sell the units in advance. They can even ask the Wyndham inventory department to block the units for them. Once the a Wyndham owners try to cancel a unit for getting a discount points or only want to adjust the travel date in those popular locations, Wyndham will help those companies to grab the units internally. Don't buy any Wyndham timeshares and don't book any units from other outside companies as they may not have any units for you.

There, we were in a room with no windows and about 15 other people. We got breakfast which consisted of watery eggs, bacon and biscuits. We were asked about or dream vacation and told to write our destinations on a dry-erase board. My wife misspelled Jamaica and the rep hounded her about her Columbus Georgia education which was rude or a poor attempt at humor.

Anyway, after sitting through the 45 min presentation about how your life would be changed and all that we toured the hotel. The lobby and area near the beach entrance smelled of mildew that was bad. The elevator ride was slow and no ventilation. The rooms were nice but nothing different that you would see in a nice apartment and other than the Gulf of Mexico view not worth the money.

I am so glad we walked away from this too-good-to-be-true deal. For 400,000 points we would be looking at about $343.00/mo. They tried to sweeten the deal by offering by saying we could pay $242/mo. For 20 months to get 200,000 points, which the numbers didn't add up. Don't bother with this mess. It sounds nice but you won't be able to vacation every year which this forces you to do.

I emailed agent back stating that the booking company cannot just cancel or expect customers to alter vacation schedule once booking is confirmed (this was already 2 weeks later), especially this is within 30 days of our booked vacation. The policy for customers who wish to cancel during this time is forfeit of 50% of rent. Agent emailed back to state booking canceled and no apology or further notice.

I'm only 35 and the idea of having this hanging over my head for my whole life is scary. This should be illegal. Don't bother going to the presentation -- your time is more valuable than that, especially on vacation. We faxed and mailed cancellation paperwork. They said it was received and processed but we have nothing in writing about the cancellation so fingers are crossed. And yes I was also told that if something happened and we lost our jobs or something we could give it back. But from other reviews it does not work like that! So glad I was so worried after signing that my conscience woke me up at 4 am and I started to look up reviews. Wasted a whole day of vacation and cab fees getting this thing cancelled. I'm sorry for those who are outside the cancellation window and wish you speedy resolution. Hotels should not allow these people to solicit there.

I paid $170 per thousand points plus monthly maintenance fees and according to their sales rep now cost $250 per thousand (that much increase in a year huh???). I told that guy he wouldn't buy a car, drive it only once and immediately upgrade it before he learned anything about it and glad I did. You can purchase and transfer points or deeds for pennies a point from other dissatisfied customers and pay a nominal transfer fee. I liked the resorts I've stayed in but hate their business model and unethical practices from their marketing side of things. I will buy enough points from people just wanting out of it to ensure my family enjoys the best vacation experiences I can offer them, and maybe even rent out some prime property times to offset my cost.

My point is to do your homework and check all options and reviews before signing anything with Wyndham or any other company offering these services. If you have to buy something today and today only then do not buy it!!! Just like the furniture store that has had 30 going out of business sales in a year, c'mon are they really going anywhere and is that decision that urgent to you to do so??? Good Luck and hope you have learned something useful

As expected, the sales presentation was extremely aggressive and juvenile, as in every used car sales 101 trick in the book. In the end, I thought there might actually be some value in the program, but I would not commit without performing due diligence on the company and reading the contract. There is no way I was going to commit to spending that kind of money and commit to paying monthly assessments forever without reading the fine print. When I stated that, the saleslady and the manager present stated "I was a no and why don't I just say it and be done with it." We recognized that as just another sales ploy and decided to get our certificate and get out of there. That also confirmed for me that if they were unwilling to take my "maybe" and let me research the company and study the deal, it had to be a rip off.

When I read the terms and conditions on the certificate, it clearly stated that the accommodations were "economy class" and certainly not "5-star $900+ per night lodging”. Furthermore, the "reward" is through First Priority Travel out of Florida, a sales lead generation company. There are additional conditions such as having to pay fees and taxes by cash or money order IN ADVANCE of any reservation. There are also other convoluted restrictions that make it difficult to redeem the reward such as if you want back-to-back days, you can't pick your location. If you must specify the location, they will select the dates and the stay won't be consecutive nights.

In researching FPT, I came across numerous complaints including accommodations described as "flea bag" and "check-in counters behind bullet proof glass." I called ** who told my wife we would get the 5-star accommodations and he confirmed that's what we should have received, but that he would have to talk to a manager and get back to me. I still awaiting resolution, but not holding my breath either. In the end, I will share this story in various review sites and walk away thankful that all we lost nothing except for a few hours of our time.

At our most recent update/presentation that we attended last week, an effort was made to get us to upgrade our status to silver or gold. The additional shares would have cost $2.30 per thousand points but in the process of quoting, the salesman followed up by saying that he might be able to get us a discount.. How kind of him! At this presentation, we were asked how much we spend on vacations per year by our Wyndham salesperson. I threw out $15,000. The salesman tried to imply that by upgrading to a silver or gold level we could save $150,000 over the next ten years. NOT TRUE at all. We would still have airline flights, travel insurance, car rentals when far away from home, meals, etc. which comprise much of the $15,000 we spend yearly on vacations.

Their salesperson also told us 74% of Wyndham time share owners, like ourselves, have to stand in the back of the line when reserving since they are not in the silver, gold, and platinum category. Personally, I think that one has to take a hard look at the opportunity cost that you are forgoing when we buy any timeshare and the lack of flexibility that you lose by being locked into such a package. In our case, the cost of the package was small money. Much smaller than most owners have dumped into Wyndham timeshare packages. We have used it to our advantage, but not without extra fees, etc.

We recently stayed at Wyndham's WorldMark hotel in San Francisco... right in the center of town using about two thirds of our points for a four night stay. The location was great! We basically had a hotel room with a small bathroom. The sink didn't even have a vanity top around it so there was very little room to place toiletries. We had to pay an extra charge of $100 to use WorldMark even though it is part of the Wyndham group. Everyone staffing the hotel wore Wyndham shirts. They offered us a free breakfast at their other hotel that they called their San Fran resort. I asked why we didn't know about that or were offered it. Our salesperson told us that you need to be a silver, gold, or platinum member to book into the resort hotel!

Now, lets look at the opportunity cost of our 105,000 point package from a strict accounting standpoint. We were 62 when we bought this small package and will assume that we will use it until we are 78 years old.... for a total of 16 years, every two years. We paid $10,000. Assuming that $10,000 was invested in a total stock market index fund, one should average a 6% RETURN over 16 years or $600 per year less perhaps 25% tax leaving about $450 per year return. Then we have our maintenance fee of about $250 per year.

On top of that one has to assume that the timeshare is worth nothing at age 78.... One has to hope they can give it away or sell it for next to nothing on eBay from what we read. So over 16 years, we are using up $625 per year of that $10,000. Now, within that 16 year period, we will have eight opportunities to use our 105,000 since they only become available every two years. When adding up our alternative investment return of $450 per year after tax, our maintenance fee of $360 per year and the $625 every year from our initial cost ($10,000 divided by 16 years) and converting that to our cost every two years and assuming that we are able to buy seven days from those 105,000 points every two years, our cost of lodging comes to $410 per night for those seven days!

During the time that we have used our Wyndham package, I can honestly say that we would not have had to pay $410 for the comparable lodging that we had on four occasions but maybe close to that on one or two occasions. Had we been buying the package presented to us in an update/sales presentation last week at $2.30 per 1000 points with higher maintenance fees, this per night cost would have probably doubled. That is what, in my personal opinion, each prospective buyer has to focus on... the potential cost per night based on not buying a timeshare.

Numbers don't lie!!! Work the numbers and keep in mind that you are giving up your flexibility of going any place at any time and the potential for extra fees and rising maintenance costs. As we have, when you present this approach to a salesperson, they will tell you to forget the numbers; that you need to treat yourself good. You can easily do that on your own without a timeshare and be far ahead of the game and have total flexibility to come and go when you want and to where you want.

An example of an extra fee is one that we encountered last week using the San Francisco WorldMark hotel that they don't talk about when you buy. I did not incorporate such items into my above cost analysis. Wyndham likes to tell you that you have flexibility to go all over the world.... But that is at an additional cost in many cases. Also, wherever we go it seems that Wyndham does not offer free in room internet access. I'm told that even Super 8 and other bottom line motels offer such service for free today!!! Fees, fees, and more fees.

I feel truly sorry for any younger couple who have to put themselves into debt to buy a timeshare. Our timeshare works for us every two years by paying for some lodging (with additional fees imposed in some cases). But again, we could have bought comparable lodging out of pocket in most cases for less than the $410 per night plus it is costing us. None of the places that we have been able to book into could be considered five star resorts but some have been very nice. Please keep in mind again, that this is just my personal opinion based simply on our experience as an owner over the last six years.

The PCB police have been courteous and assigned an investigator and seemed very concerned for my family's safety. I cannot stress enough how unprofessional and uncaring Wyndham has been. Not only have I not been reimbursed for my daughters computer and 4 out 6 days dealing with police and a child who was too scared to even sleep through night thinking another invasion would happen but I can't get the administration of Wyndham Resorts to even call me back. I have called corporate offices in Orlando and New Jersey. I feel not just robbed by a crook but also supposedly a family friendly company who stands behind their name.

We have been on many different timeshare presentations. To be honest, the type of salesperson you get is the luck of the draw. Obviously they suck you in with the promise of plane tickets, cash, cruises, weekend trips, etc. You MUST have a gameplan when going to these presentations. It's the sales person's job to sell you something. It's YOUR responsibility to ask the questions in order to feel comfortable with buying or not. It's not the salesperson's responsibility to remind you of YOUR finances. It's yours. Grow up and take responsibility for that. No one can make you do anything that you don't want to do. If you only came for the gift, then don't buy. We all know that the presentation lasts longer than 2 hours so don't cry about it. You are getting something for free.. of course they will have you there for a while. Prepare for that. So if you don't have a day to waste, then don't go.

Now, as for the Wyndham, we have been to two of their timeshare presentations. The first was about 3 years ago. We went through the whole thing saying no and at the end we were told that this was a one-time offer and we would be sorry we passed on it. I remember that they asked for a down payment of about $99 by the end of it. There were several sweetened deal attempts and once we left we admitted to each other that it was very tempting, but we knew our finances well & we knew that even though we travel, we couldn't afford another bill at that time. For our trouble we were given restaurant.com certificates that we enjoyed very much. All in all, it wasn't the worst timeshare presentation we have been on so when we got another call to attend a presentation and were offered 4 plane tickets we decided to brave the sharks again.

So, what happened? We booked the earliest time in the day (we knew from experience that it would be more than 2 hours). We got there, and they had coffee, snacks, fruit, and cold drinks. We sat with a young lady whose job it was to get to know our travel style. Once she established that she didn't have to convince us that we needed to travel, she just let us wait for the formal group presentation while we drank our coffee and chatted about our various trips over the years. Then the formal presentation. A funny guy who probably has aspirations to do stand up, explained the points system and value very enthusiastically with crowd involvement... a little advice: don't get caught up in this... just pay attention to the facts.

So.. the presentation is over and we all leave the room clapping and yelling because he told us to (the next wave of potential clients are now in the outside room). Nice ploy dude. We sit with our representative again and she goes over details using our dream vacation as an example. Then we tour the show unit which is quite spacious with a kitchen and 3 bedrooms. Nice... this got our attention. We asked a lot of questions after that. I wanted to know everything about how the points worked at that point. My husband wanted to know about the money. We have stayed in a lot of places and only the most expensive of them compared to this unit and it wasn't even decorated very well. I wanted to see more. They showed us pictures of units in other locations on an interactive screen. I was hooked, but wouldn't let on.

They wanted to keep talking. My husband said, "If you don't get to the money, we're walking." Love this guy. They had done a preliminary credit check and wanted to run a real one with our SSNs but we refused and wanted to negotiate first. Yeah... you can do that. We haggled them down to where we would be the most comfortable financially... and then said No unless they sweetened the pot some more. They did. We were very happy with it and we decided to say yes. They have a thing now where you can use Paypal credit for the down payment with 6 months no interest to pay that off, so yes if you're not careful, you'll get stuck with a paypal payment as well as paying off the rest of the loan at the same time. We knew that and decided we could handle it. So, we ended up with a deeded timeshare with points that we can use for the rest of our lives and will to our children.

We probably got the smallest package they offer, but we found out that we can purchase more points in the future by upgrading. To me, this was perfect. We could try the steak without buying the farm... yet. We spent the same amount of money that we would have spent on 2 years of traveling. We also left there with 4 plane tickets. We have to stay at the promotional hotels and pay for the stay when we go, but it's still less money than we would have spent to go to those places. We're going to use them to go to Hawaii and Ireland.

Why did we say yes? After going to several of these presentations over the years, we always said "no" for one reason or another. This time around, we got a young lady for our representative. She was personable and very honest. We appreciate honesty. To be honest, we didn't go in there with the intentions to actually buy, but the deal was favorable for our travel needs. It fit into our budget and the long term benefits were what we needed. In these presentations, ASK QUESTIONS!! You are the buyer, treat it like buying a car. I can honestly say that after we filled out all the paperwork for our purchase, it felt good. After everything is set up and we go on our first vacation, we can give a full assessment of the experience. However, it looks good so far.

I told this long story because people need to know that you have power when you go to these things. If you feel pressured, walk out. If you don't feel comfortable with the payments, say no. If you don't want them to run your credit, don't let them. Wait until the last possible second to give up that power. Don't give them anything more until you're happy, and if you're not happy... leave. It's just that simple. Ask as many question as you need to and never expect to get out of there in the promised 2 hours. It just never happens. We were at this one from 9:30 am until 2 in the afternoon. There is value in owning a timeshare. I think there are more good stories than horror stories, but the people that are happy aren't talking. They're just vacationing.

Additionally, the package appears to be designed in such a way as to discourage anyone from actually claiming the incentive. Not only are instructions vague and contradictory but package submission time limits and requirements for reservations are obfuscatory. Get the terms and conditions (if they will give them to you) and read them in detail BEFORE PAYING for any package. Note the vague terminology that they can and will interpret to their benefit. Sad to say these difficulties affirm overwhelming online opinions of timeshares in general and Wyndham in particular. My next step is to add my comments to the lists. Please prove me wrong. All for a silly $100.

We have used it twice (I've had if for years), both times the Accommodation was very average and the food awful. They had maintenance going on so honestly it was a complete disaster. I would give anything to get out of this scam!! Unfortunately it looks like the only way to get out is to pay it all in bulk which I can't afford. Please heed the advice - don't do it. If anyone knows a legal loophole to tell them to shove it I would be most interested.

I guess the ignorant manager found someone with the same last name and thought by doing such a scene we would say yes. The "gift" was an absolute lie. You can only get the plane tickets if you stay at their hotels/properties for an obscene price per night. At the end, the plane tickets cost is included when you pay for your stay. After this experience, we will never buy their timeshares or stay at any of their hotels. Beware!!! Do not waste your time, no matter what they offer you. This is a summarized account of our experience; it was much, much worse. They are getting one star because there is no way to rate them ten stars MINUS.

I call and spend an hour or so on the phone, the first lady I speak with treats me like I am a complete idiot and don't know what I'm talking about when I explain to her that the $60 remaining balance is supposed to come from the rewards department. She argues with me and finally transfers me to another person (whom I explain the same thing I did to the first girl and this one says that I am absolutely correct) who says she's going to request an account specialist to look into what the problem is. It will take about 2 weeks she says. Time goes by and the phone calls start pouring in AGAIN. I call back AGAIN and talk to a lady who looks at the notes and looks over the account and says "oh I see it right here, the 1st person entered the wrong account so it was rejected". So she contacts a manager and ensures they are pushing the request up so that it gets taken care of quickly. This was in March, 2015.

It is now April 10th, 2015 and I received FOUR phone calls from the collection department now asking for the $60.00 and I have to explain it to her all over again!!! She says she can see where the $60.00 is being processed and that she will put a stop to the calls and wait until next week and see if it gets posted. Two more calls come through the same day a few hours after I spoke with this woman!!! THIS IS THE WORST INVESTMENT WE HAVE EVER MADE and the kicker is, we've given Wyndham all this money and have gone through all this run around with them for over a year now and haven't even benefited from the timeshare yet!!! Our first vacation is scheduled 2 months from now and I am scared of what issues will come up between now and then.

They looked into my account and even "Googled me" and found out that I rent some of my points to help cover maintenance and said that I wasn't allowed to have overlapping reservations. I explained that the reservations weren't overlapping because they had my name, husband's name, son's name and my father's name (the original owner). This obviously upset them because my father's name was removed from the account a few days later. I cannot grasp how this is even legal and I need the harassment to stop. I am by no means a HUGE megarenter. But regardless, I was told that I was allowed to rent out my points and to do a cancel and rebook on a reservation within 60 days of travel and even get a free upgrade as a platinum benefit. How dare they call me a cheat and manipulator and then change my account with my permission. Any ideas?

They had me there for 5 hours looking at pics, watching videos, seeing how fun and relaxing it will be!! Signing contracts, taking my credit card, so they can charge monthly payments and maintenance fees to my card. They give me my contract and Wyndham book to read now that I'm an owner. Looked through all of it when I get home, PETS are not allowed!! They lied, to make a sale!! I can't possibly afford to make pmts. on something I can't use. But wait, you have 10 days to cancel your contract. Sweet!! Must be postmarked within the 10 days, and sent prepaid postage, isn't that a stamp!? I hope so because my work schedule didn't allow me the opportunity to get to the post office during business hours to have it certified and mailed to a post office box in Las Vegas.

2 weeks later payments were charged to my credit card. I called Wyndham to discuss the cancellation of my contract and was told because I didn't send it certified, there was no proof, and that I was a liar. In Jan. of 2015, I got a new credit card and cancelled the other. They got 2 months of payments from me and that is all they will get. They call me every 30 min, everyday. I believe they tried to trick me in an email, to get my credit card info. I have read horror stories about experiences of others and feel very fortunate. My credit may suffer the consequences, but they only got a few hundred dollars from me.

We just kept turning them down. Finally they offered us for $1795 we could stay in their resorts for only $59/night. Of course, they didn't mention all the fees and maintenance costs in the previous offers that others have talked about. We finally got out of there after 2 hr. 45 min. and got our cold hard cash of $200. Pretty easy money, but won't be doing that again. Absolutely ridiculous high for what you are supposed to get.

Our experience started at 3:30 pm. After the introduction I was interested to find out if I am able to afford the timeshare and how it works but I was advised that we will find that information from the next speaker. And when the next speaker came, - I did NOT- it was a talk about NOTHING, everything he said I already knew and he wanted us to participate with answering his stupid questions - little girl sitting next to me was interested in answering them because it was age appropriate - she was 5 years old.

Two hours later - my questions are still not answered, and I was ready to go - I just wanted my money back (yes, they took $40 so we would attend and gave money back at the end). But it is not the end of the story. They also keep on staff a man named ** who is allowed to be rude (I will keep this as professional as I can - otherwise he would be criticized on his wardrobe and orientation). We addressed his rudeness to manager but nothing will be done about it. And at about 5:30 pm, when I was no longer interested, I finally, got my questions answered, 2 and a half hours later!

Unfortunately I signed up for the 10,000 point package. They had me say I was not pressured into my decision and also I believe I was asked to say that I would not be sorry. By the time I got home I realized my mistake. I called on a Saturday, the third day after I signed the papers, and they were closed. Sunday, the fourth day they were also closed as well as on Monday because it was a holiday. I called on Tuesday and was told I missed the 5 day limit to change my mind. I looked up the rule they quoted and it did say five calendar days not five business days. I believe it was the following day I spoke to the lady that sold the time share and she said "oh you were so excited, you really will be thankful you have this opportunity" and convinced me once again that it would be okay.

Then I started reading all the small print and realized that not only did I have to pay back money on the 5,000.00 loan for the downpayment but also make really large payments on the 17,500.00 balance at the same time. It forced me to sell my car and refinance my condo and eventually to return back to work after having been retired. The final blow is knowing that they sold this to me for over 22,500.00 knowing full well the resale value is now 5,000.00 or less.

This is the biggest rip off ever and I do not understand how a company can be this dishonest and how the government can allow this time of financial loss for unsuspecting participants. Any other company offering a purchase for 22,500 knowing full well the resale value is 70% less within the first month would be put out of business. Yes I should have read every single word before signing it, but like the others before me, I was in the room for many hours, I was worn out and I was missing time spent with the grandkids.

We attended the presentation early the next morning. There were 20-25 couples in our group. We were greeted encases then each couple was assigned a sales rep. The entire group was ushered into a room to view a slide presentation. "**" did a great job of making feel comfortable by joking and referring to family time. Our sales rep, **, spent time getting to know the initiate details of our family... # Of grandkids, where we vacation, our work before we retired, etc.

After the group presentation, everyone was escorted into a large room with many small cubicles equipped with a small table and 3 chairs. Many couples had children with them so there wasn't a lot of space. ** asked we could see the value of the points. I replied I would need some time to review the contract. I explained my sister is an owner of Worldmark and we have accompanied her family for many vacations. I understood the points system and maintenance costs. He asked for us to fill out a credit app, which I declined.

** insisted we look at a unit which was 1/2 mile from the sales office. He rode with us in our truck. I told my husband we would look at one unit, get our tickets then leave. ** insisted on showing us 3 units, asking what it would take for us to enroll in the program. We replied we needed time to review the contract. By the time we returned to the office, we had told him NO many times. We were seated again in the small cubicle while ** went to get his manager to complete a satisfaction survey. What a load of crap! This guy started throwing figures at us and trying to sweeten the deal.

Meanwhile in other cubicles around us, couples were receiving helium balloons to celebrate their purchases. We told the manager were not interested in signing anything today. He stated we were foolish and needed to get his boss to finish the survey. By this time we had been at the office for 3 hours. My husband was starting to have low blood sugar. At this point, I was ready to sacrifice my $125 for show tickets. The next guy came to the cubicle and he was very sassy and condescending. He told us he would give us a one time offer to sign up for $20 per month.

My husband had enough and told him he was passing on the offer. The man became very rude and told us we're crazy for refusing. My husband stood up and told firmly... "NO" so loudly that others in the room looked to see what the commotion was. The sales mgr left us so we started to walk out. He shoved a piece of paper in my hand and told me to pick up my tickets at the front desk. The lady was very cordial and gave me ticket vouchers for the 3 shows. As we were leaving, neither ** or ** spoke as we walked by them. What an awful experience! After reading the posts from the folks who were badgered into making a rash purchase, I'm thankful we held firm to NO!

Was scheduled to go to Orlando FL in December on a family trip to their Orlando Resort. Went, and tried to resolve issue with one of the reps there, why not, here's the main hub. "I see where they did the math wrong and maybe we can rewrite the contract and fix the situation and also get you a better deal". That's what they did, BUT, now the better deal is not what they said it was. Also we can't afford it. We are in our 70's, on a fixed income, my wife has Parkinson's, our monthly maintenance has doubled and our membership has doubled also. We filed a letter, then - Wyndham responded with "we will see what we can do but I'm going on vacation right now. By the way, why didn't you contact us earlier?" “I thought I did when we talked to the rep in Florida.” "Who did you talk with in San Antonio?" “No one, they didn't return my call as was promised.”

This will probably ruin our credit which has been spotless for my lifetime, but maybe when this is over, it can be repaired. Found out that there are at least 17 cases being filed against Wyndham's San Antonio Resort for same thing. Maybe that will help. I'm not paying another dime towards this albatross. I always thought I was a responsible person with a little sense and knowledge, but this episode has really opened my eyes. DON’T have anything to do with timeshares and especially Wyndham. They have a troupe of specialists so well trained to accomplish a goal that many have fallen foe to. They have no soul or remorse. Maybe a few, very few.

The presentation was already scheduled (sales people in the lobby were very aggressive) so I went. After the presentation, I told the young lady that I was not interested at least 8 times. She kept leaving and coming back. Finally she asked me to fill out a survey. I started filling it out when I realized it wasn't a survey but a credit application! Appalled, I stopped filling it out and told her I was ready to go. You can imagine my anger when I today, received a pre-screened offer at 17.99% from Wyndham in the mail today for $50,000. I am checking my credit report today and if they illegally - unauthorized, looked at my credit, they will be hearing from my attorney. I will never buy from them or attend another presentation!

Kept asking what the cost of all this was... would never answer that until we got back to the torture chamber where the flogging began... Kept saying "No. No. No. No." So the next enforcer tried to persuade us the value... again repeated the no word numerous times. Pressure kept growing and growing. Finally told the rep "how many times and how many ways do I have to say no for you to understand..."

Finally was released from the torture room where we had to talk to yet another rep who again tried to persuade us.. ."No... No... No... finally got released to the checkout area where we had to again go through the NO thing... Got our $40 and made them give us the $175 in free slot play. They had signed a paper saying we would get... Freedom, sweet freedom at long last... Worst 4 hours in a long time I had experienced. So run if ever asked to see presentation...

Don't waste your time, the free crap isn't worth it... believe me. Do NOT purchase anything - remember they solicited you. If you show-up to one of their SCAM PROPERY TOURS you'll most likely wish you hadn't, as it will leave you tired, hungry and annoyed at best. If you FOOLISHLY sign one of their ridiculous contracts you'll find yourself in a world of remorse. It was the stupidest thing I've done and I've been around the block a few times as a 20 year Military Veteran. My point: These thieves (the untouchables) are so good and rehearsed they can sell sand to the Middle East. Do not purchase... anything!!!

If for some reason you find yourself surrounded by these ** Bags, there's no need to be polite as the Sales Teams are trained, rehearsed and staged to rip you off. They will literally hold you captive for hours - run! Don't worry about the vacation time they've wasted or the $100.00 gift (whatever). Once again, No need to be polite, as these people are not on your team and never will be. Their goal is to steal your hard earned money and leave you and yours with financial problems and SEVERE REMORSE and consumer trust issues. The product/service has zero value.

Fairfield/Wyndham (Bonnet Creek Orlando, FL) really put the screws to me and my family. They are NOT good people, they're White Collar organized crime. They care not for humanity or common morality as greed is the root of this operation. They've been able to rip-off the unwary public for many years using fuzzy math to demonstrate value and egregious business ethics to close and leave you in the hurt locker. Again, the Vacation Ownership Deed (whatever) has NO VALUE and difficult (at best) to give away. Sounds corrupt and sickening doesn't it? Heed the warning.

Wyndham got away with stealing my hard earned money since 2007. It's too late for us to legally squeeze them for fraud. We tried in 2007 but couldn't find proper guidance nor an Attorney to handle the GIANT CORPORATION. This industry has been given a license to steal via solicitation, deceptive sales, coercion, lies and egregious business ethics, all premeditated, refined and rehearsed for maximum gain and it's been going on for years. They hide behind an equally corrupt contract which wouldn't hold water in-front of a Judge due to the amount of money involved and circumstantial evidence of blatant fraud, i.e., solicitation, deception, coercion and lies (Bait and Switch). I could be wrong, as the whole thing stinks and appears to extend well beyond Wyndham...

The industry as a whole generates huge revenue for host states and the Federal Government. We're talking Billions of dollars, therefore, the Industry is politically harbored. Now there's hope and a few noble legal firms are currently challenging the industry and leviathan corporations like Wyndham. NOTE: The industry, especially Wyndham have been preying on our elderly for sometime now. They've ruthlessly duped and screwed millions of us, destroying financial security for most and negitively altering the lives of familly members by injecting financial hardship and family discord.

Well folks, they (Wyndham) stole big money and got away with it, approx. $20K including: the worthless Membership $$$$, Maintenance Fees $$$$, Annual Property Tax, and other added Fees. The only consolation we received is out of the contract, a win when you do the math. Shock value: We lost little compared to most victims. Most folks are in this way deeper but won't admit to being duped and screwed, they just march on like nothing happened... Not this fella - it's a principle matter and I'm compelled to reveal it. Embarrassed... yes, but that's humility 101. We need to stand-up and fight the good fight people. This was an awful life experience and it can and should and could of been avoided. What's funny... Wyndham was our first family vacation and most likely the last. Prior to this mess, our only vacation was changing duty stations as a member of the United States Military. How does that hit home?

I just want to personally thank the Wyndham leaders (executives) and their equally scum staff and piss-ant Attorneys for doing the right thing (NOT). Even with a righteous claim and legal pressure they denied negotiation of our contract terms or any compensation whatsoever. They had indirectly admitted to wrong doing by releasing us from the contract (via legal representation) but once again our claim offered no amicable resolution because legally they didn't have to; that's what they're made of. Yes, these scum bags only care about $$$$ not the customer or the damage they've caused. Thanks again for the VACATION NIGHTMARE and associated family problems.

An extended thanks to Wyndham for dishonoring our elderly and the very countrymen that have sacrificed ALL to secured your freedom and ability to defraud the public and accumulate great wealth; shame on all of you. Have you all forgotten something... Great wealth comes with great responsibility. NOTE: Our wonderful governments (local, state and federal) have been aware of this activity for years and essentially turned a blind eye and harbored these conglomerate developers because they generate enormous revenue. No joke, sanctioned Grand Theft Fraud and it's happening every minute to our citizens, guest travelers, military and most sickening of all, they've been preying on our elderly (trusting a man's word and a hand shake). If theory of universe holds true, all the PIGS involved will receive their righteous reward, perhaps a free ride at Satan's Theme Park.

Message to Wyndham and Associates: Thanks again for the Vacation Memories. I'm not so sure we (the public- unhappy victims) are done unfolding your evil... Stop treading on Americans and the tourism trade. Your deceitful ways are not appreciated in the USA or anywhere. One Pissed-off Patriot, "Don't Tread on me!!!!"

You think you're mad now? You have no idea. We decided to take action and use our vast knowledge to help owners achieve their goal, no matter what scenario. Please be careful when working with anyone involved in the secondary market as it is infiltrated with lower morals, for the most part. Don't ever pay anyone upfront unless you're retaining legal counsel with a portfolio of cases they have won. I wish I could help you all and hate to see families put in terrible financial positions. INTEGRITY FOR TIMESHARE can be achieved if we all stand together. Good luck.

I told them numerous times that I wasn't comfortable committing to something right on the spot. They ran my credit and of course as I knew, my credit score was an impressive 800. I knew they wanted me then. I told them over and over and over, the reason why my credit score is 800 is because I have been responsible with my money my whole life and buying something on a whim wasn't what I did. I bought a new car last year and until I paid that off, I didn't want any more debt. I think they started out with a $28,000 price tag and by the time it was all done and over with, I was down to around $18,000 plus TONS of extra points, upgrades, perks that the salesperson stated he had never seen anyone get as much offered as I did at that price.

I did what I never do. I was tired, I was hungry, I had friends and family that were waiting on me. I signed the contract. I was tied up for another hour to process all of the paperwork, and the whole time, all they heard out of my mouth were snide remarks about how I had been pressured into this. I even signed on one of the contract papers about why I am getting this (it was supposed to be something nice like family dreams being created). I ended up writing because I was pressured.

Now remember, this was day one of my vacation and I have a couple more days left before I go home. THEY KNOW THIS! THEY COUNT ON THIS!! They get you in the first morning, knowing you have the rest of your vacation and you aren't thinking about what you did. You aren't reading your contract. Lucky for me, I was only staying 3 nights and I ended up leaving a day early. I got home, spent the next day doing laundry and catching up on much needed sleep.

The next day, day 4, let me repeat, day 4.... I read the contract. I could NOT roll-over points as I was told in the meeting. I emailed my go to guy but it was late Friday evening. I knew I wasn't going to get an answer back. So I read some more. I saw the contract could be cancelled within 5 days. 5 DAYS! I made the decision right then and there to cancel my contract. But it was Friday. I needed to send in a copy of my contract with a written and signed request to cancel by the next day - and to a PO box. I ended going to FedEx and sending the required papers overnight to the PO box and I GOT MY CONTRACT CANCELLED WITHOUT HASSLE. I was upset that it cost me $50, but after reading all of these comments, I am thankful that's all I spent. Now I am trashing my free one week stay. Nope, not even going to try to use it. Bye-bye beach vacation.

Question: I haven't seen anyone else mention the ploy that they used to get me to sign with them. They told me that once my package was paid off, I could transfer it to my son at any time and he would be able to use it for life. He only had to pay the monthly maintenance fee, which was around 70 something dollars a month. That was the reason why I decided to sign. I wanted him to be able to have affordable vacations with his family once he was grown. Nobody else has even mentioned that in their reviews.

I had made it clear that we were only there for information and would not be buying today. He said that was fine. After talking to us for an hour, we finally went on the tour of the types of rooms we could enjoy, if we just signed up. While touring the rooms, my wife had told Chad that I would have to go home and research and think on this before I made any decisions. Again, he understood.

Once we got back to the office, he asked what I thought. I said it was a nice place, he did a great job answering our questions, but I wasn't interested in it today. That's when the talking in circles had begun. He kept talking to the wife, "selling her" then asking me why I wouldn't do it. I told him again, I wouldn't be pressured into a sell. I had been burned too many times on hasty decisions. He finally, after another few times of saying no said he would get our paperwork done and we could be on our way. About 5 minutes later he showed up with another guy that had an incredible deal for us.

This guy nearly doubled our original offer, but we had to act today. I told him well in that case, I can't do it. Then this guy and Chad started talking with us present but as if we weren't and saying things like he isn't going to buy, he can't afford it anyway, we don't want people like him. I said people like me? People that just want a couple of days to think things over. By the end of this time we had been there about 3 hours. The other salesman finally left and Chad started in again. He went on and on about how we were missing out on a great deal and how he just couldn't understand. I stated again how I couldn't understand, why I couldn't go home, and do my research first before making a decision.

Finally he looked at me, and said "Why don't you just say No! You aren't buying anything today." I said "Hell, I already said no more than 3 times. How many more times do you need to hear it?" He said fine and said he would return in a minute with our voucher for our free gift and we could be on our way. After about another 5 minutes another guy came over and offered us even a better deal, but again, they had to have an answer today. I told him thank you, but I wasn't interested. The original guy we had talked to, Chad, never came back to where we were, never thanked us for our time, ( which ended up being 4 hours by the time we got out of there) never said bye.

We did finally get our voucher and was told where to go to get our gift, which was 150.00 in cash. I feel sorry for the elderly who may fall victims to these scams. And scam is just what it is. After coming home and doing my research, I am glad I didn't buy "today". It appears that these contracts are full of hidden fees and cost. These tactics should be outlawed. Too many people are easily sucked into the quick talking salesman who pretends to care about you.

So I called Wyndham and spoke to Title Services and in less than 5 minutes, I signed up to GIVE my timeshare back to them for FREE. They said I was eligible for the Ovation program and that it would take up to 3 weeks to get me the paperwork, I should fill it out, get it notarized and send it back. I ABOUT FELL OUT OF MY CHAIR! They told me this was a new program and that there was NO FEE and that once they received my paperwork, it would take another 8-12 weeks and that my deed would be OVER. Holy Cow! I will still pay my monthly maintenance and program fees til the title work is complete. This is a blessing!

Note that I was talking directly to Wyndham, I have a case number and this is the equally amazing part: for the next 3 years, I have access to my points and can use them through their system. The points cannot be given to an exchange company like RCI, cannot be pooled but I can use them almost the same as before!!! Of course, you may think I am putting the cart before the horse, but I want to share this info ASAP because I want anyone who, like me, was stressing out about the money and commitment to immediately call Wyndham and ask about the Ovation program. I do not know what made me eligible, except that I have been a long time member and had the contract paid off. Do not delay!!! Good luck!

And why do we have to pay for a cleaning fee??? If we book the presidential suite - which uses a lot of points - just for 1 night, we are asked to pay an extra $160?? We could stay @ the Swissotel (much more nicer, expensive furniture, not cheap Ikea crap) with full buffet breakfast, free newspaper, free canapes and wine on the rooftop @ happy hour, center of the city on Wotif - for only $280!

It breaks my heart seeing this money being thrown away and we can't do anything about it unless we declare bankrupt, or we will now have a bad credit rating because of this ** crap suck you in greedy fat ** whom take advantage of middle class income families! NIGHTMARE!!

Chapter 577A.11 of the Iowa Code states: "8. (c) You may at any time within 5 business days following receipt of a current property report, cancel in writing the purchase agreement and receive a full refund of any deposits made." We have paid 15,000 down payment on the 55,000 purchase and we want our down payment back too.

For me, that's the (very expensive) lesson. If someone won't let you take it home and study it, then it's not the great deal that they pretend it is. Run! Don't walk. Get out of there as soon as you can. I'm going to do everything I can to get out of this contract and get my money back. And I'm going to tell everyone I know to avoid the Wyndham Rip-off.

We were told that we would need to have them fill out and sign a form within 14 days of signing the new agreement and the $299 fee would be waived. The family member would be added prior to the due date for the new amount. Fast forward to a month later when we called to add the new family members payment information, we were informed that they were not added because the fee was not paid. We immediately filed an internal dispute and was initially told to hold off on any payment until it was resolved and was told a note was made to the account. Meanwhile we began receiving phone calls for delinquent payment and our credit has been tremendously affected. Now we are being told that they would only add the family member once the account is brought current.

All of this headache could have been avoided had we not increased under false pretense. The information that we received was essentially a lie and we have been stuck to pay a monthly fee that doubled. I would not recommend Wyndham to family or friends, and have been speaking with an attorney about our rights. We were intentionally induced into entering into a contract under false pretense and we want to cut ties immediately.

Then the math started. $200 a month turned into $500 in about 4 seconds. We both knew that amount wasn't feasible for us. We had to say "NO we can't afford that" at least 10 times. He would leave and "talk to his manager" and come back. I started having flashbacks of sitting at a Chrysler dealership. Could we even leave? We did commit to 2 hours...

We finally were able to say "NO". Then they started selling us Wyndham Discovery. It's a "sample" of ownership. For about $2200.00 you can buy points and use them at ANY Wyndham location within two years. We regrettably signed the dotted line. I called to book Hawaii in November (for March, April, May??) - nothing available. I called in January to book May in SF, CA. Minimum stays and not available.

I tried to cancel the whole program and I can't. So I called again and asked WHEN San Francisco WAS available since every date I request is always taken. So now we are paying $2200 to stay in San Francisco, CA for 4 DAYS. What a deal. Oh and because we are only "Discovery" members we can't use our leftover points for the $31 per day parking fee. Everything they told us about helping us, flexibility, and ease of booking were absolute lies. We booked this year's trip to Maui through COSTCO - when we "pre-paid" our next Hawaiian vacation through Wyndham!!

Oh and we paid for 200,000 points. We can only use 192,000 in SF. If we stay 5 days we go OVER and have to pay! I will not give them ONE more cent!!! They are horrible to deal with and every single person that I've spoken to has had a "too bad, so sad" attitude. I would NEVER ever do this program again and if it's a "sample" of ownership then I honestly pity all Wyndham owners.

I paid the required down payment of $8,340.50 using my credit card plus they put the $30 processing fee on my credit card. Ron told me that I could finance the balance of $15,489.50 through Bill Me Later with 6 months no interest. I decided to do that since I didn't want to deplete my savings account. I was planning to get the money from my annuity to pay the balance and that would give me time to receive the money from them.

When a month went by and I didn't receive a statement from Bill Me Later, I called and Paula ** (Ron's wife who works with him) and she told me that the payments were being put on my credit card, but didn't tell me that it was Wyndham charging my credit card. I assumed it was Bill Me Later that was being put it on my credit card. I never gave authorization to use my credit card except for the down payment and processing fee.

On October 15th I called to get the pay-off so I could pay it before any interest started accruing. When they gave me a pay-off amount of $15,778.70 I realized something wasn't right. They had charged $218.79 each month from July to November so I expected the pay-off to be less than the original amount financed and that is when they told me it had been financed through Wyndham instead of Bill Me Later and they had charged me interest at a rate of 11.49%.

I was so surprised that representatives of Wyndham had lied to me. I have always respected Wyndham and never thought their salesmen would cheat to get a sales commission. My daughter who was with me when I made the purchase (she is also a Wyndham owner) agrees with me that they never mentioned the fact that it would be financed through Wyndham. They never told me anything about being declined by Bill Me Later and they never told me that I would have to pay interest from day one. If I had known that I probably would have walked out since that was the one requirement I had upfront. I did not realize that I was declined by Bill Me Later until I was talking to Sabrina from your office and was looking through my packet of papers they gave me and I saw declined written on the Bill Me Later Application. I truly believe they wrote that after I signed the papers and they did not tell me.

While talking to Sabrina on October 15th, I ask to speak to a manager at Wyndham and they put Erin ** on the line. She told me she would check into it and said she would give me a call back. When she called me back she told me she was still checking into the matter and would let me know the outcome. This investigation went on for several weeks and when I talked to her the next time I found out that while she was investigating I was still being charged interest. So I decided to go ahead and pay what they said I owed.

I gave them my bank routing number and thought it would be handled, but they put the number in wrong and it came back to them. When I realized that it had not gone through, I called and they said that the bank had sent it back (bank said they omitted the last digit of the bank routing number) then they told me I now would owe more interest. I gave them the number again and they were to run it through a second time. AGAIN they ran it with the wrong account # and it didn't go through. When I called the bank they said they had transposed some numbers, so this time they wrote off the additional interest for that period, but would not write off the interest for their first mistake with the routing number. By the time this was finished I ended up paying $948.54 in interest all because the salesman wanted to make a sale and lied to do it.

A new sales man who claimed to be the on scene corporate coordinator made the offer for the new resort overriding the deal from our sales man. He beamed with you purchase you will be almost at the VIP status. My wife and I respectfully declined the honor. We were getting ready to leave and we were approached by the closing agent. This woman had a bright red electric hair do, tons of make up and Lipstick all over her mouth and teeth. She offered us another vacation package for 3000 dollars which of course we declined. Very bizarre looking person. They gave us our 150 dollars free play and we left. It was fun and we had the last laugh at the casino we turned the free play around by gambling into 400 dollars.

Just to give you an example of how ** this "deal" is: I am traveling to Nashville in March, Czech Republic in April, Rhode Island in May, Washington state in July, Texas in September. NONE of Wyndham's resorts were available during those dates, and the exchange with WorldMark wasn't available in Washington state. Oh, I can use Wyndham hotels... but I have to use points and a $59 exchange fee for each location. Boondoggle. DO NOT BUY, DO NOT BUY, DO NOT BUY.

Letter was sent on Saturday morning, our astonishment they declined our cancellation saying we did it after 5 days, and since no response keep calling everybody, got someone who treated us like nothing. Keep repeating same thing "you sent you letter on day late." I will never pay things that I never want, and we cannot afford.

Please be careful of these people, not trusty, do not care about you, and we do not care about bad credit. We do not have money to give away to these non honest people. We are really tired of them. As now we did not pay a penny we owe nothing. I will sue them for moral harassment, and making my wife sick of this, and put our family in this situation. Better look at Ebay, and buy you timeshare for less as you go. Please advise.

They didn't have any trouble taking double payments and it took me months to figure out what was happening. When I requested an accounting I was told "we can do that one time a year complimentary then you have to pay." Really? I was told there would not be a monthly fee but of course there is. No I did not read the 50 page contract at time of signing - I listened and believed what they said. If I can't get a couple weeks' vacation a year for an expense of 2800.00, what's the point? This was such a rip off and I will not hesitate to let everyone know about my treatment.

When I declined to get their Wyndham credit card, they insisted about 3 times for what at each time I just said NO but still they insisted until I had to tell the last person who tried to convinced me to buy (on older lady than the previous one) that I would not wanted to be rude but I was not interested. I was supposed to receive a gift just for assisting to the presentation and to be offered a lunch; however, none of those happened. This company should be sue for client harassment, scam, and deceit. How can people still listen to these people and believe them??? Please, this is a fraudulent and scammer wrongly called a vacation resort "company."

When I requested checked they said for every amount there are 3% changes as it will be counted as cash withdrawal from card. I only received Card and waiting for membership card and RCI details. They said I will receive in 1-2 weeks but it is more than 4 weeks, I am still waiting. Also after coming home I saw there are 14.99% interest for add in My EMI payment, which means over the period of time I will pay double than my membership amount.

I have not booked any vacation so far, not sure I will get or not. As I have not paid any amount other than 10% ($1271) through my paypal, if I cancel my membership, how to go about this. What are options I do have? CAN SOMEONE PLEASE SUGGEST ME OR HELP ME HERE.. Two of promises they did or said did not met. Not sure about future commitments as I have to go long way with this. Please suggest me if I don't pay and file the case in BBB or other place. Do I still entitle to pay remaining amount. Your quick Reply will help me to decide.

I had 20k points that was used for 4 rooms, 2 night stay in Anaheim because they couldn't provide a 4 bedroom or a 3 night stay. So I had to book a useless 3 day vacation in Las Vegas just to get these days. So for a total 5 rooms, 10 nights I basically paid $3,433.60!!! Fraud!!! I was told complete lies to sign up for this. Stay far far far away!!! For the way my wife and I were treated this company is nuts to think I would ever sign on as a permanent owner.

Secondly, the Club Access comes with an extra $150 month fee on top of the maintenance fees and any new points bought fees. This was something that was never mentioned either or I would have never agreed to the deal. Herein lies one of Wyndham's biggest lies. Lies of Omission. If a buyer doesn't ask, don't tell them!!! I have gone round & round with the 2 salespeople @ Wyndham. The argument being the same.

I maintain, they never told me the whole truth about fees and they argue back they did therefore NEVER ENTER NEGOTIATIONS WITH WYNDHAM REPS WITHOUT WITNESS' OR AUDIO RECORDING THE WHOLE CONVERSATION(S). If they bulk at being audio recorded, LEAVE!!! I agree with other owners. Employees are basically well-schooled, trained liars. My experience with sales reps @ Destin area resort is not pleasant. Also, in my opinion DO NOT finance on any points purchase on a Wyndham / Barclay Bank credit card. They charge 19.9% interest on any unpaid balance. Also, as an FYI item, I've been told that buried in the contract is a clause that if you renege on payments, Wyndham can place a lien against your main property to collect their fees.

Also re-selling a Timeshare is just about impossible. Go on the reseller sites and look. People are dumping their timeshares @ 25% or less of original cost just to get rid of them. Don't believe reps that tell you during sales presentations you can go anywhere/anytime. NOT TRUE!!! Popular resorts can be backlogged for years. I could write another 3 paragraphs of items people need to be aware of in regard to Timeshares, that I guarantee you the sales reps won't tell you about. Just remember they are trained liars. All owners are aware of the "meetings". Wyndham wants every owner to attend when you go to a resort. It's just a BS excuse to make a sales pitch to the owners.

There are years when you can get away and years when you can't. If nothing else, Wyndham should at least automatically roll any left over points into our Wyndham/ RCI accounts for the same 2 years that they can be rolled into RCI for. Whenever I contact RCI and want to use any Wyndham expiring points, I have to chat with the Wyndham desk.

I also find their website a bit unwieldy to use. As other people have found, a vacation is difficult to book when you would like to go, unless you book a year or more in advance. If you want to go someplace within a two or three month period, you go through the agony of hoping someone cancels at the last minute and that you can grab that opening up.

Having timeshares from two different companies involve another problem though. RCI makes you pay a yearly fee for both companies rather than letting you combine the two to make one payment. When we purchased the second property we were told that there would be only one RCI payment for both and that it would be the same as the cost for one.

Most of the properties we have stayed in, booking through RCI have been quite nice. Timeshares are definitely a very mixed bag. The cost may be fair for a large condo with multiple bedrooms, vs. a hotel, but not by much. You have the initial cost of the Timeshare, yearly condo fees of $300 to more than $500, RCI yearly fees of $100 plus, then a $209 fee to book each actual condo, thus about a thousand dollars per year. That makes it really sad when you forget to roll over points and Wyndham keeps them from you. My fault, but something to be aware of.

On November 15, 2014 I was contacted by Wyndham Corporate Office and offered a lower unit, in another building and different vacation week. I told them that I was not interested and wanted what I originally purchased. On November 18, 2014, I contacted Wyndham Corporate Office to inform them that I was no longer interested in purchasing this vacation property. My decision was based on Wyndham not having the authority to sell the property therefore the deed and paperwork that I signed were invalid. I was told that someone from their Deeds and Titles section would be in contact soon and that I would receive follow-up in writing.

As of December 15, 2014, I had received no contact from Wyndham. I spoke with a corporate representative stating she would follow up with my request. I informed her that I would not make any more automatic payments and that I wanted this issue resolved prior to December 23, 2014 since that is when the next payment was scheduled. On around December 20, 2014, I received a document in the mail from Wyndham to begin the refund process. The amount to be funded was not my total investment which I was told that I was not due since Wyndham attempted to find me another property and I chose not to accept. I disagreed with this characterization of facts and stated that I should receive all monies because Wyndham breached the contract by attempting to sell me a property that was not in inventory and could not be properly deeded.

Therefore the entire contract should have been voided and all of my monies invested should be returned. I stated that I would return the document but would dispute the refund amount. I was told that once the document was received it would take approximately 2 weeks to receive my refund. On January 12, 2015 I contacted Wyndham to check on my refund. I was told that they had received my document sent in December but the document was not properly signed and that another document was sent to me on January 2, 2015. To date I have not received any documents from Wyndham requesting new signature. On January 12, 2015 I had Wyndham email me the document and I re-signed and mailed the document back for processing.

On January 12, 2015, I contacted Wyndham Finance department to inform them that no additional payments would be received due to my mutual agreement to refund my invested monies. I was told that they had notes in their computer stating that same information. On January 15, 2015, I received a telephone call from Wyndham Collections department stating that I had missed two payments on my account. I informed them of the same facts as stated above.

At this point I am totally disappointed with the service provided by Wyndham Vacation Resorts. First by selling a property that was not in inventory not able to be deeded; second by not realizing their mistake until two payments had been submitted; third by attempting to rectify the problem by offering a lower unit and not the same amenities as originally purchased; fourth by not offering my full refund of all monies invested in the property; fifth for not having enough interest to follow up and make sure that the process was going smoothly for the vacation owner and customer.

At this point I would not recommend Wyndham Vacation Resorts to my family, friends, co-workers or associates. My desire is to receive my entire purchase price, plus my two payments and maintenance fees since I was never a properly deeded/titled owner of the property and that Wyndham misrepresented their ability to sell the property.

Our experience with Wyndham since the beginning has not gone well. The sales agents are very deceptive & will promise just about anything to get you to buy & then when you follow up to confirm details you were promised you get the run around. If I could undo this whole transaction I would definitely do so. Anyone choosing to enter a contract with these guys should be very careful & read all the fine print.

We explained that as a family, we like to vacation one week each summer in Myrtle Beach with an occasional trip to Orlando. The Sales team said they had the perfect package for us and after hours and having four children very hungry, we agreed to purchase. Today, we called to book our summer vacation and found that nothing is available at our "home" resort for the entire summer. Even worse, if something was available, we wouldn't have enough points to ever stay there. We earn 64,000 points per year and it takes approximately 250,000 points for a week. Even if we skipped a year, the points expire, meaning this isn't even an option for us. We were offered to come for three days during the winter months, but with kids this also is not an option.

Now, we are stuck paying over $200 per month for the next eight years, meaning another vacation isn't even possible because we are paying for something we can't even use. And as for the two "free" weeks that we supposedly earned, they are not free and they can only be utilized in the winter months. With kids, again this is not an option. It is our opinion that we were completely mislead and wouldn't recommend this company to anyone. Until this summer we only vacationed with Marriott and now know why. We were never mislead there and long to go back!!!

It is partially my fault for making an emotional, rushed decisions without information. However, the product they offer does not live up to the promises made. I ended up paying $400 per month for one week of vacation each year. At that rate it is better to save my money and go anywhere I want to go without the hassle. Needless to say, there is no option to sell so I had to do a debt settlement to get out of it.

I am happy to be free of it and don't even care that it is on my credit report. Since then I have learned to save and pay cash for what I want so my credit score/credit history being negatively impacted wasn't a fear factor. Hopefully more people see reviews such as this before buying. If not, hopefully they see me in front of a sales counter warning people because they deserve to know the full story. You should do the same.

Even if I use the credit card they market for redeeming points, I have to charge nearly $50,000 to that card each month to ever get enough points to cover my maintenance fees. Word of advice to others - just set aside some dollars to travel. Don't be tempted by these sleazy salesmen. They're trained to talk fast and stretch the truth far enough that they can still say they're within legal limits. But are they ethical - no way.

Just to give you an example of how ** this "deal" is: I am traveling to Nashville in March, Czech Republic in April, Rhode Island in May, Washington state in July, Texas in September. NONE of Wyndham's resorts were available during those dates, and the exchange with WorldMark wasn't available in Washington state. Oh, I can use Wyndham hotels...but I have to use points and a $59 exchange fee for each location. Boondoggle. DO NOT BUY, DO NOT BUY, DO NOT BUY.

Ah... I had to listen to a 2 hours sales pitch on Wyndham Vacation Resorts!!! At this point, I asked how many other people also won the "grand prize". Their answer was that they didn't know because they weren't associated with the outfit offering the prize (except for the fact that it was one of their sales representatives)! I asked if anyone did NOT win the "grand prize", and they refused to answer. Again they told me that I could wait for the 6 O'clock presentation but could not claim my "prize" until I sat through their presentation. At this point, I realized they are liars and crooks.

Rather belatedly, I have investigated the terms of my "prize" - I would get 4 round trip airfares only if I booked a stay of at least 7 nights in one of their hotels through their travel agents at their prices. "Anywhere in the World" was one of their 31 locations where they can't get people to stay overnight. I am sure that the price of a stay would far exceed the cost of airfare, presuming I wanted to waste a week of vacation in one of their timeshare apartments. The one I went to pick up my "prize" was a horrible place that looked more like a factory, and the staff was just plain rude. I cannot imagine staying at such a place on "vacation".

Another resort was also added to our tour called Bonnet Creek. Heck, we are now 14 miles away, our kids don't know where we are, we left our phones in the room back at the resort, and it's now way over 90 minutes. I was getting angry. The tour guide kept going in circles in the resort, avoiding our questions on taxes, fees, and interest rates. Folks, it's a major monopoly! Even our tour guide said it was. Please don't give the money to maintain their facilities! That's basically what you are doing. Yes, you can stay on their properties if what you want is ever available. This too is sketchy. They also wanted us to finance. We pay for everything with cash. I'm not losing my house and car for a pitch like we were being thrown. My advice, don't do it!!

One of the first things they did was check our credit, advised we had excellent credit (which we already knew), could get the Wyndham Visa & accumulate additional points, have the "Perks" coupons/discounts which would well over repay any monthly fees, work with RCI for exchanges, have Rewards, Wyndham Plus, registration for Wyndham enable easy reservations, could put on Bill Me Later contract so wouldn't even have to pay anything down, the monthly fee $28.51 would be debited temporarily to my checking account until the Visa account was established.

It really was overwhelming to grasp all the information given. My husband kept saying no and they just kept on & finally for some stupid reason I agreed. Then the Account #: ** was established, Visa opened, Perks, Bill Me Later for ONLY $10,249 after things discussed with the manager! We were to receive that day 52,500 sign up Bonus points, 105,000 even year points and on odd year a 2-year Bonus 52,500 and could carry forth our points if not used. Lilly had checked & told us that the $10,249 could be put on the Wyndham Visa to acquire additional points by transferring from Bill Me Later.

On 1/8/13 I sent Lilly & Blair (that wrote up the contract) an email advising material had begun coming in the mail. I'd tried setting up things online, a Wyndham Visa had been received with my name incorrectly spelled AND No Visa card for my husband. I had contacted Barclays Visa to get that all corrected from the incorrect information Wyndham had sent. Barclays also advised me that there would be a 3% transfer fee to transfer. Therefore, a 3% fee on $10,249 would be a tremendous amount and not worth the benefit for any points and Wyndham had given me incorrect information. I'd called, spoken with numerous people about so many issues/problems that Connie sent me a "free" certificate through RCI. Well, the "free" costs me $249 to use. Wyndham states that's RCI's fee that Wyndham has no control over.

On 2/5/13 I contacted Lilly again asking which of the numerous, numerous sites was I suppose to handle the cancellation of the $28.51 monthly fee from my checking account to the Visa. I had another issue, I do not remember now exactly other than having an email 3/24/13 from Wyndham then from Vanessa in Owner Care on 3/25/13. Then on 6/6/13 I sent Lilly an email, advised yet again we still had not received the information packet from RCI nor information from Perks. I also advised her I had been hospitalized and diagnosed with lung cancer, my daughter had just had by-pass surgery and had more than could handle much less trying to keep up with all of Wyndham's issues not following through, continually calling trying to get me to go on a vacation for ONLY $249.

So, on 9/29/13 I tried to make online reservation in Pigeon Forge & use the 52,500 points. There was nothing available in the resort, nothing for any amount of time. Again, I contacted Lilly for help. She suggested stay at Baymont in Pigeon Forge and use Visa points. So, in Oct. we used Visa points to stay at the Baymont. On 9/30/13 I received an email from Perks by Club Wyndham. In Mar. 2014 & July 2014 we couldn't use Wyndham where we were going again, nothing was available. The end of Aug. 2014 I received notice from Wyndham that 9/30/14 52,500 points would expire. Again, I sent an email & notified there had been a mistake that the 52,500 wouldn't expire until 9/30/15. It's extremely hard to keep up with which points go where & how to use what, when, how!

My granddaughter is graduating from high school 6/15/15 in San Diego, CA. I looked into it and to stay 7 nights in the only facility is 203,000 points. I called, I have spoken to Debbie, Logan & transferred to Angela in Owner resolution. They have explained to me that I do not have enough points to stay at the San Diego facility for 7 days, there must have been a miscommunication of understanding because I can not go anywhere I want & stay 7 nights, my points do expire tomorrow; 12/31/14 & only thing I can do is transfer them into RCI to save & PAY again to use them, borrow from 2016 to have enough to make the trip to San Diego & have this 1 (one) trip use 4 years of points. That just doesn't sound like a good deal to me especially since I've already paid about $11,000 and used nothing in 2 years! Otherwise, I'll have to stay a shorter amount of time, stay in another place, change the time & not go the peak season & just have the high school change graduation date to meet Wyndham off peak season & charge a lesser amount of points to meet my needs.

I made a huge mistake agreeing to the sales pitch 12/27/12. I have yet in 2 years to be able to have a single solitaire advantage of Wyndham other than using the Visa points opposed to my prior Visa that gave me so many more advantages. Today I spoke with Melissa in Owner Care & was advised all of the same information. Melissa did tell me I did not have to continue with Perks which has debited me the increased amount of $59.95 from $49.95, the company has no control over the increase in HOA fees increasing now to $30.17, that I did not receive 52,500 Bonus on 12/27/12 for signing up, she was as high up as I could go, the only thing left to do is send a letter to the corporate office or she could transfer me to another department & they would handle taking back the timeshare withOUT any type refund of my monies in the area of $11,000.

I absolutely could not believe what I heard! This is a total ripoff. I'm totally disgusted, regret spending a cent and want out of this Timeshare AND receive back the money I've paid mainly because every time I've tried to use the points I've paid dearly for, I have not been able to use and frankly, I'm tired of trying to deal with all of this. I am sending a copy of this to the Corp Office 6277 Sea Harbor Dr Orlando, FL 32821. I am checking the box below "I want an attorney to contact me."

We've attended a number of their sales meeting during vacations. Always the same thing... For another $10-12,000 they can make it work for us... The last meeting I got so vocal they moved us out of the bullpen with the other salespeople/victims and into another room by ourselves. I doubt if they made any sales while I was there. Eventually an outfit called Festiva took over our Equivest membership (new contract). More lies. Complaints to BBB and NCAG... We did manage to break that membership with Festiva... For a price... Worth every penny...

That leaves us with our half a package of points with Wyndham. Pretty much worthless. Not enough points per year for a decent vacation. Little choice but bank them and combine them with the next year's allotment. As others have said. Going through RCI is a joke. Odds of ever getting the place you want are slim. They think normal people can plan vacation years in advance. And then... You have to pay a fee to use the points...you've already paid for... When you crunch the numbers. Figure the money you pay upfront plus the monthly fee... You'll never break even. I'd give anything to go back and use a realtor to book my vacations. Like others. I'm looking for an out. Willing to pay a "penalty" with or without a lawyer.

We have experienced the long presentations when we book our vacations at resorts. Bonnet Creek is classic for that. We now refuse any of the initial sales pitches when we use our points. We have no desire to buy anymore points and if we do, it will be paid for in cash. NO MORE FINANCING THROUGH WYNDHAM. And if you do, plan to take out a low interest loan, and pay that loan off before you end up paying triple what your package is worth. The down side to owning a package once it's paid off, is the maintenance fees. When we first bought our package it was $42. We just got notification last week that it will now be $52. Ten dollars in 4 years is not bad, but I can see now, that fee will eventually will be 3 digits. We enjoy using our points and will continue.

Then every time we stayed at one of the resorts, we were told to come to the finance department in the morning so they could help us and it was always just a ploy to get us to buy more points. Lie number 2. Then we were told to buy all these points because they were going to help us rent it out and that would help pay for our time share. Well after getting home and trying to call and have them help us rent it out, we got no answer or told that person no longer works here. Lie number 3. Then when we would want to book a place for vacation, we would be told there was nothing available for those dates but if you go through Orbitz, Priceline, or other travel agency, as a non-owner, you could get a place with no problem. So basically, we were paying for a time share and paying maintenance fees for a place we couldn't use but a non-owner could.

So they are making money hand over fist. Lie number 4. We were told by another sales rep that they should have never told us that Wyndham would buy it back because they do not do that. We were told that we should change our home resort to Tennessee because Florida has natural disasters like hurricanes and our taxes and fees would be lower in Tennessee. Lie number 5. We got suckered, yes we did. We have been fighting for nearly a year now to get out of our contract but Wyndham refuses. I am not using anything of theirs nor am I going to, so why do they refuse?

It's not like I have something of theirs I'm using or anything. I plan on using some of my vacation time every time I go but not for Wyndham. It will be against them. I plan on going to where they have their little stands set up outside of stores and restaurants and if I can, where they have their presentations and telling people to steer clear of them and telling them what really happens so they don't get shafted like we did. I hope more people will do the same. You would think that the government would step in and stop practices like this because it is not right in any shape or form.

Then later I get a phone call saying that I owed $1800 for ski hire, from a different salesperson. I told them that I owed nothing, as the previous employee to me different. I then rang the person I previously talked to and they flat out lied and told me they said no such thing. Then we wanted to book accommodation at the Q1 and at the time they were renewing their contract with the Resort. They said when they renew the contract they would book it. We heard nothing! So a month shy of our planned holiday, rang them to see how it was going as no one had contacted us (after 2 months). They told us they had renewed, but all the rooms were booked. So we had to pay cash for the room through Q1 resort. We are just tired of the lies, the regular phone calls trying to get us to buy more, or to give our friends contact numbers so they can hound them. Can anyone help? We just want to sell it or anyway we can get out of this hell.

Then in oct, 2014, we went to San Antonio. New agent, angela, had michael come to talk to us about pathways, which we already had. He was rude & arrogant. Kept saying we didn't have pathways & couldn't believe we didn't want it. He makes $300,000 & he has it (pathways). His father has so why wouldn't we want it. He said he wasn't getting thru to us! He was the worse agent we've ever been exposed to. We are very stupid when it comes to timeshares. Wish we never started with them. I just wish we could get out of our pathways contract. Any help or information about this would be most helpful.

The first time (and every time, thereafter) that you stay at a Wyndham resort, you'll be subjected to more hard sales presentations, even if you request not to. They will bug you to come by your room with a little "gift". The gift is a high pressure sales presentation. Just try to get out of a contract with Wyndham and see what hell is really like. There is NO ONE who wants to buy you out of your sucker contract. You can't even give it away. Charities won't touch timeshares with a twenty-foot pole. They know better. Wynhdam will ruin your credit and/or sue you for every penny they're owed and if it bankrupts you in the process, guess what? You signed the contract and you're gonna fulfill it. No mercy. If it's not already too late for you, don't go anywhere near Wyndham. You will regret it.

Now that we think about it they would say anything to get a sale. We could get a better deal for our money with the amount of great travel specials that you can get these days and not have to pay extra fees such as housekeeping and annual levies!! This is becoming a little stressful for my husband and I so really would like to get out. I see you can sell through a timeshare broker. Has anyone tried this? Or can anyone help with how we can get out of the contract whether another member who is happy with their ownership wants to take over our contract and buy our credits outright so don't have to pay the finance interest. Any ideas would be grateful!!

Also we were not told that Discovery program has limited locations available compared to the Conventional Timeshare program. We try to do our bookings for San Francisco much in advance and we get the same stereotype response "NOT AVAILABLE FOR YOUR DATES. Is there any other location you would want to go to?" This is total BS. I should not be planning my vacation based on their availability of location. Would want ALL OF MY MONEY BACK.

Now that I got entangled with this membership I thought let me use it up and see. I keep calling several times for booking and I call several months in advance too, like about 3 months at least. In the presentation I was told if you book even with 1 month notice tops, that should be good enough for us to get a reservation successfully. Now when I call to reserve a suite in Florida for my dates in December I am told that its sold, there is no availability. I should have called way in advance like 1 year ago. I did my due diligence this time and noticed from another website (Wyndham Extra holidays). I see availability for One Bedroom Condo & Studio both.

SO I AM BEING LIED AND CHEATED here and this is what I had to pay to TRUST THIS COMPANY AND THE SALES REP BOTH. Looks like the foundation of this COMPANY IS BASED ON LIES AND PRETENSE. BEWARE OF THIS COMPANY. I WANT MY MONEY BACK FOR A FULL REFUND. I WASTED A LOT OF TIME ON CALLS and am paying a heavy price for this. I would rather go with Expedia or hotel.com for my bookings than having this ACCOUNT. This is a total rip off. Would warn fellow folks just like me, "Do NOT FALL FOR THIS TRAP FULL OF CRAP."

REGARDING THE BATHROOM NOBODY CAME TO CLEANED AFTER WE CALLED 100000 TIMES TO THE FRONT DESK AND WENT DIRECTLY THERE TO SPEAK WITH A SUPERVISOR, AND he told us that they are having too many complaints and we must to be patient. Please, who is gonna be patient with this matter? Cleanless bathrooms and garbage in the hall that my kids have to walk through it late in the night when we arrived from the parks. Attached are the pictures. I would never recommend this hotel. I also wrote to Janos **, Guest Services Manager, phone **. And he never reply back to us. My question is HOW THIS PEOPLE TRY TO SELL A RESORT THERE WITH THIS POOR SERVICE?

** told me he was a salaried employee of Wyndham Worldwide... yeah right! These salesmen are on commissions, not salaries, and that's exactly why he was rude after I politely declined his sales pitch. I'm glad for several things I did in this presentation. First, I turned down their "wonderful" offers. Second, I didn't fully disclose everything about myself (employer, salary, etc.) to **. Third, I gladly accepted two show tickets from them (not a real bargain though if you consider that I paid for these tickets with over three hours of listening to **'s presentation, came out to $36/hour, well below what my time is worth). Once these Wyndham folks realized I wasn't buying, I was immediately treated quite rudely. ** got up and left me there without saying goodbye, thank you, anything. Another salesperson came to me and said I could buy a two-year "deciding period" for over $2,000!!! When I declined this deciding period offer, the salesperson started telling me, "You see, you said you wanted time to think about it. We're offering it to you and you won't accept it. So you don't really want time to think about it".

She really made me feel bad (not really). I'm really sorry for people that fall for these presentations. ** kept repeating how he was formerly a Chase bank employee and tried to make himself sound like a financial expert. Financial experts don't sell timeshare programs! I never disclosed to ** that I've got an accounting degree and that I do have some financial background. Nothing that's in this presentation by ** was financially sound... nothing! I hope someone reads this BEFORE they go and waste over THREE HOURS of their vacation.

Woke up the next morning regretting signing up, but they had my $40 and I wanted it back. Plus, a free breakfast - what could hurt? We show up at 8:30 am, and get to a neighboring hotel, where we waited another 30 minutes to get paired with a salesman and whisked to breakfast. We got served the same bland meal as everyone else and taken to a much smaller room with a small table. As we ate, the salesperson peppered us with questions. My wife was getting unhappy, and the salesman said - we can do this the hard way, or the easy way. WTH? He told my wife to stop eating and answer his questions. The food was not good anyway. He then left and someone else gave a presentation.

The presentation was good and made sense. Afterwards, the salesman took us one-on-one and continued to play nice and then follow up with some insults. I was pissed, but figured it could only be minutes away from getting my $40 back, so stuck with it. I told him we weren't interested several times. He then took us to visit a property that he said was required. The place was nice. Then we came back and he played all nice laying out the plan. 3 hours later and were were tired. Told him again, we weren't interested. Had some other people try to get us to sign up. Wooo, a "sampler" program for 2 years only costing 2k. So what? That sounds crazy. Finally got our tickets and $40 back after 3 1/2 hours. Half a day wasted in Vegas and a big headache, thanks Wyndham!

Now our program is set to expire. We finally figured out a location that would work (not where we really wanted to vacation, but we were trying to be flexible). The only availability the resort had was the day after our plan expired. And, unlike us, Wyndham had no flexibility!! Worst, is trying to deal with customer service. Whatever you do, please DO NOT buy or stay at Wyndham Vacation Resort or hotels!!!!

We found a room at Quality Inn with a comparable price but it was a pain. The manager said she had called the Manager's Line and requested they refund our points. I waited 4 days and checked the points - nope, the points were still not refunded. I called again! After 3 transfers I was put through to Customer Resolutions and left the problem with Joanne. She called back the next day and left a message on our home machine to call her. I've waited 3 days because I'm so ticked off. But, I checked the balance this morning and still the points haven't been refunded!! I've called her twice and left my work number even but nothing yet! So, I keep having to put in my time and aggravation to fix their screw-up! I am so sick of these people!