Club Wyndham Reviews

When we reserved our vacation we liked the photos and info were provided on the website but when we went to the hotel it was nothing compared to the website the rooms furniture were broken, bedbugs, smell of molds, dirty and very old and outdated pools. Disgusting! We took photos and submitted to BBB and they contacted Wyndham since it’s the mother company and their response was we need to deal directly with the hotel!!! Wyndham is just a Big scam, unprofessional and waste of time and money. We lost a lot in addition to the stressful time we spent and ruined our vacation that’s why I’m writing this review to help others not to go through what we went through as family.

My husband called them and went through everything with a new person who said they would look into it. Nothing has been done. Between my husband and I we have made over ten phone calls and no one is doing anything. After the 4th phone call they said that a case had not even been opened on it. Every phone call is hours of our time as we have to go through the whole thing with a new person. Meanwhile I am paying maintenance fees on points that I can't use, because they were stolen from me, and paying for hotel rooms since I can't use my points.

So they Never said it was a timeshare kind of deal, Never said the requirements, told me incorrect information and decided to just not give me anything. This is so disappointed. They kept saying they want to go above and beyond for their customers... but all that it's BS. That's just a catch. After staying with Wyndham hotels for more than 8 years that is how they treat their customers??? I'm not giving them any penny again!!!! Never staying again with them.

The so called "hot" breakfast they serve on the weekend is absolutely horrible! You would be better off just walking across the yard to Bob Evans. The hotel has a LOT of unfinished "renovation" cosmetic flaws, which make the ENTIRE hotel and rooms look a MESS. The ice machine on the 4th floor did not work. I should have checked the reviews online for this location before I booked it because I would have seen all the bad reviews they have and booked somewhere else.

Also please be aware that even tho the sign on the room door says check out time is 12:00 NOON (I'm sure by now they have probably changed it after my dispute with them)! It is actually 11:00 am and they will charge you $50 if you stay past checkout time!! And they DO NOT CARE if the sign was misleading! This staff is completely unforgiving, uncaring, unfriendly and RUDE. They will do ANYTHING to charge you extra money! Read the online reviews! Do yourself a favor and stay SOMEWHERE ELSE.

I was actually driving to Myrtle Beach as it is about a 3 Hour Drive for me and a 5 Hour drive for my friend. We were both on the road and were told that I had no place to stay. I told them this was not acceptable and They stated that they could put me at their “Towers on the Grove” property in North Myrtle Beach. I initially made the reservation at Seawatch because they have indoor pools and tennis courts were nearby. I told them Towers on the Grove was not comparable because there was no indoor pool and not in the location I wanted. They then said I could look on the internet to find accommodations.

They refunded my money but offered nothing else, basically saying they were sorry but could do nothing to help me. So, I was in Myrtle Beach with nowhere to stay and many of the nicer resorts that offered the accommodations I wanted were full. I found somewhere else that evening but this was extremely stressful, especially after a long work week. The customer service was horrible, to say the least. They don’t care about their guests, and cancelling a reservation on the day of check in is totally unacceptable.

The customer rep was not very pleasant so I requested to speak with a higher up & was told the matter was already reviewed & no reason to transfer me to a supervisor! She said there was nothing they could do I would not get back the points. Their tactics scream cheaters, underhanded, & just plain unscrupulous. I’m glad We did not buy into the long term timeshare ownership, we only had the discovery trial package. If they do this to us I can’t imagine what happens to those with the ownership timeshare that they can’t easily get out of! Never again, don’t want any of those ‘timeshare’ offerings. We lost/wasted almost $3,000. Be wary of them!! We’ll plan & pay for our trips the old fashion way!!

While a bit pricey - depending on how many points you buy - we've stayed in some pretty nice places. We stayed at Bonnet Creek (Disney World) and it was very clean and the property well kept. My daughter (who is actually my partner) stayed in a Presidential Suite with some of her girlfriends in Atlanta and were blown away by the room. This coming Fall we'll be staying at a property in Seviereville, TN and I've looked up that property and it looks awesome! I love the fact that it will pass down to my daughter when I'm gone; so many companies don't do that.

I don't really think it's more high pressure than any other company that wants to sell you something. There is a monthly maintenance fee (based on how many points you have) that's similar to an HOA fee when you buy a home. But that's to help with the upkeep of the properties so I get that. You actually get a deed when you buy into Wyndham. I can't speak to selling my points, because I don't plan to sell them, I plan on passing them down to my daughter. And once the points are paid off, really, all you have left is the Maintenance Fee. It's like buying a house or a car, but you can go all over the world!

So the next morning we attended an earlier time so we could be out of there sooner. We were greeted with “free” coffee before we headed up to the main conference room where a lady sat us down and began asking general questions. As soon as we mentioned our kids she persisted on asking more about our vacations with them and how life is short blah blah blah. We then went to another room where another salesman talked to us and had us watch a video. Up to this point it wasn’t bad but I knew what was coming.

When the video ended we took a tour of the “rooms” that we would be offered if we bought into the program. First error we saw was she told us the rooms were presidential suites but when we were in the room she suddenly started calling it a studio loft? After the tour we went back and sat at a table with what was now another salesman and the lady that walked us around. She sat quietly as the sales guy began his pressure talk. In the middle of him joking and relating to us (gag) another guy walked by giving him a paper to which he immediately shoved under the table. He joked with us some more then brought it out casually. A credit check. (More gagging). I crossed my arms and said I was not having my credit ran because I had worked hard to bring it up to buy a house. Whatever you do, do NOT let them credit check you.

After I said no I told him where my credit was at and that if he wanted to show me his program tiers that we would just have to go on my word. He left and never came back. Instead we saw him go on to another table. Then we are given the different tier plans by another sales guy. This guy was here to make the deal. Pulled out every tactic in the book. Even went as far as saying if we didn’t do this we didn’t want what was best for our kids. We stayed persistent with our NO’s and eventually they gave up. We got up and the lady said we would need to be checked out and again we are taken to a table where another sales guy began giving us a survey.

At the end he asks if the lady told us about the trial membership... No? How convenient! So now we are sitting for another 20 minutes to tell us about this much more affordable option. At this point my wife was seeming more interested in something that was more affordable and less contract oriented. I had a real bad feeling and told her there was no way right there I could say yes. Surprisingly enough the man agreed to let us go home and think about it. We got our discount tickets and went on our way. When I got home I found these reviews and I am so glad we didn’t give into these guys. I just feel bad for the couple that we saw agree to the program. (They announced it to everyone.)

Like excuse me What?? Now I myself should had known right then & there to contact my Credit Card Company (STILL WILL) from the moment these Wyndham snakes ask me to write a letter for money that's rightfully mine. If they took it electronically & they need to give it back the same way. These people are con artist & will most certainly make payday off of you so please heed my warning & AVOID, AVOID, AVOID BY ALL MEANS. They don't even deserve 1⭐.

Then the fun started. The deal went into escrow in mid-August of 2018. The escrow company, and I, had to deal with the title department at Worldmark. The process of transferring title has taken 7 months and it is still going on! Every time I had to interact with them, and it was numerous times, it would take them anywhere from 1-2 months to respond, if they responded at all. For whatever reason, they couldn't provide the needed documentation all at once... It had to be requested in stages.

For example, I waited more than a month to get a "special" form from them that asked for nothing more than the contact info for the buyer and seller. But eventually I received my proceeds from closing and presumed the deal was completed. Wrong. Even though the escrow company told me the dues from Q4 were to be rolled into the closing statement, Worldmark did not credit the payment and put me in collection. Without bothering to tell anybody, of course, as is their custom. So now I owe dues from Q4, a collection fee, and because Worldmark has sat on it _again_ for a month, I will owe another quarter of dues.

This company is a trainwreck. The only thing they do well is upsell and hound users about "member education" events, where they can sell you more points you will only be able to use in garden spots like Fresno or one of their dumps like Palm Springs. Worldmark needs to acquire the Hotel California, because you can check in any time you want but you can never leave.

Last but not least, see the final pics of my husband’s feet. Mine were this way too. This is after we had been walking around this unit with bare feet. We had not been outside at all. So before we could go to bed, we had to wash our feet. Needless to say, I am wearing flip flops in this supposedly “cleaned” unit so my feet don’t turn black again.

All of this is totally unacceptable for the amount of money we paid to stay here. We come here with my son’s high school ball team every year. This will be the one and only time we stay at Tidewater. On Sunday the 10th, I emailed someone at Wyndham resorts and as of Monday 3/18, I have still not heard from her. On Monday 3/11, they sent a young lady in to clean the mildew in both bathrooms. She still didn’t get it all and then her idea of mopping the floor is to walk around the whole unit with a spray bottle and mop as she went.

Needless to say it was not clean after she got through. Apparently, no one’s ever taught her how to mop the floor. our feet were still dirty after she mopped the floor. So that leads me to wonder how many more units weren’t actually cleaned. There are plenty of other places in Panama City Beach to stay so we won’t be staying here again and apparently people‘s concerns are not a concern to them because you don’t hear anything back.

They will invite you on special "VIP" weekends and then scam you into "upgrading" which is their version of sucking more money out of you. They may even open credit accounts in your name that you are not aware of until you get the first bill. I know this as fact because they did it to us. Their version of an upgrade is you will have to make another down payment. They will lie to you about services you're entitled to with your ownership and after the fact those services won't be available too because you do did not purchase enough points.

This is a contract you can never get out of. They will tell you you can get out of the contract but you have to continue to pay. They will even ask you to lie about your annual income so that you qualify. They will try to tell you that their timeshare program is the best because it is worldwide and you can travel anywhere and your children can inherit it. Keep in mind all timeshares are inheritable if you own them! Just a horrible company to work with and I would suggest running as far away as fast as you can if you are approached about a Wyndham timeshare.

The response from the Orlando Fla staff and the Corporate Office was deplorable, defensive, intentionally misleading and not very honest. I did mention to them that I was an educated person and capable of self-recognition but was still treated in a very patronizing manner. I strongly recommend booking all your hotel stays and “vacation travel packages” with a non Wyndham property. Also check your bed for bugs and sheets with blood stains and your towels for someone else’s hair. Check your phone and make sure all the light bulbs work prior to accepting the room. Also do not order an omlet from room service. In Atlanta is not delivered on a tray or table and you must eat it off your bed and in Bahrain it is served burnt with none of the “extras” you asked to be included.

Reluctantly, we purchased and made the biggest mistake of our lives. All the information provided to us during our sales pitch was a complete lie! We did not realize this until we returned home and began receiving information from Wyndham. I immediately contacted our salesman and the quality assurance manager, who both told me there was nothing I could do but suggested I contact the main office in Orlando. I contact them immediately to have our case reviewed to get out of our contract. Today, February 20, 2019, 4 months later! They tell me I'm stuck with it but because of all the hassle they'll pay my maintenance fees for the year. I want nothing to do with this company and want to sell. I will be researching resale.

Cons: We were told it was two hours but it ended up being three hours (vacation time is precious). They said there was no pressure and that you didn’t have to buy but then they try to force multiple options on you. After speaking with our one on one rep another person came over with the “offers”. They had no personality and seemed to get more and more angry when the answer remained no. Every time they were given a logical answer they tried to make a rebuttal, down to the point where they made it seem like I would ruin my kids' childhood memories because I was saying no. At this point I was completely done listening and I’m completely offended.

Ultimately they made everything look great; to the point where you really want to consider it but they give you no time to think it over and demand an answer on the spot. When you say no they bring out other options at a prorated amount with less days. This continues over a 20 minute period. Then they bring over another person with the survey and they try to sell you a final attempt package. After explaining my extremely logical and level headed reasons like a broken record, we were finally able to collect our points and tickets and leave.

Overall it went from a pretty good presentation to the feeling of unnecessary urgency... If they had given us time to think and research...they probably would have sold us. But when someone pushes something and doesn’t want you to think about it...it makes you think that they don’t believe in their offers and makes the place less appealing because they know you’re not going to like what you research.

They bring contract papers one by one. First page itself I observed a discrepancy. Discrepancy was, sales person told us you can use this package even without paying one installment and once you use promotion you can pay it off in 24 months or before contract ends. But in the contract it was written that 1450 had to be paid minimum to activate promotional package. When we enquired about it he said you can mark it as not applicable. This is how they gain confidence and he brought last page where cancellation policy is written just before we left and got our signature. It was a catch and it says within 10 Days we have to cancel.

After vacation many few weeks later since I didn’t make payment and wanted to know how I make payment I called customer service then I got all information about cheating, mind game cheating. Cheating number 1 - cancellation is not for 24 months. It should be done within 10 days contractually. Cheating number 2 - entire amount 3800 dollars to be paid within 6 months or else they will charge interest rate for the whole amount. Please beware with this company.

Finally at 11pm a A/C repairmen was sent out and he had to replace a part. We continually complained about the inoperable hot tub. The motor needed to be replaced. The hot tub vibrated the whole cabin. The noise was so loud we could not even sleep at night. The agency made a small compensation for their shortcomings however was not nearly enough for our inconvenience. The bottom line is that the heater & hot tub never did work properly. These mechanical items should have been inspected prior to anyone renting this unit. I will never do any business with Wyndham Vacation Rentals again!!!

The presenter was personable (former longtime bartender) and focused his spiel on - spend time with your family, don’t work too much, life is short, tomorrow’s never promised, blah blah blah. Anyways at this point it’s 10:30am and nobody has gotten to the point yet. You know - the $$$. We try to politely prod our sales rep to get to the point and drop the salesman tactics but he can’t. We originally agreed to touring the property Wyndham has in Vegas as part of our 2 hour presentation but at 10:49 with only 11 minutes left before our 2 hours was up we flat out refused.

That’s when our sales rep became a jerk, snide comments, tried to tell us we weren’t getting our tickets because we have to go to the resort, that we were late (not true) and the presentation didn’t start until almost 9:30 (not our problem). He also told us, "Next time don’t attend a timeshare presentation." Luckily my fiancée and I have no problem standing up for ourselves and demanded to speak with someone in charge. We took the high road and only focused on the promised 2 hour time frame and that we gave them their 2 hours and now we want what was promised us and to go enjoy our day in Vegas. The manager was friendly and nonconfrontational. She just told the man at the desk to get us our tickets and asked me to fill out a report for her. The show was good :) but NOT worth the aggravation. This is the short version of our experience.

It all sounded good so I purchased some Wyndham points. They told me that the offer I was being presented would never be offered to me ever again if I did not choose to purchase one of the presented substantial discount price offers. Thank god Florida has a 10-day rescission law which allows timeshare purchasers to decide to cancel the purchase by merely sending a notice to the timeshare to cancel the purchase. I cancelled the purchase after the following discovery I did.

After doing my detailed review of the contract I could not find language in the contract that matched anything I was told that was important to me. My next step was to call the Wyndham new owner number and was connected to the appropriate locations to answer my questions accurately. I soon discovered that the details of what was represented to me was not accurate. I called three times over three days and spoke to three different representatives. I wanted to ensure I was getting accurate information over the phone and I believe I did. I was on the phone 35 minutes to over an hour each time. This is the main issues I found out:

1. I was led to believe I could book Wyndham rooms using WorldMark points up to 13 months before check in day with no point transfer fee. FALSE. There is a $99.00 transfer fee in every case and the maximum advance booking for transferred points is only 9-months. 2. My new ownership will have access to book any Wyndham units with my WorldMark points. FALSE. There are only a few rooms made available in the Wyndham resorts that are allowed to be booked with WorldMark points and they are the “least” demand rooms with only a fraction of the total room count made available to WorldMark points.

3. I was told I could book reservations with one Wyndham point and use my WorldMark points to be added to the Wyndham booking fee free. This is totally false. It is not allowed to happen this way period. 4. I found out that at selected Wyndham resort locations you can book units using WorldMark points two weeks ahead of check in without unit restrictions. This only works if you pay the $99.00 transfer fee and book locations that still have availability. Good luck with that one. 5. I was told I would have VIP level 25% booking discount for both Wyndham and transferred WorldMark points when booking for the next two years. First off the discount don’t apply to WorldMark points at all and only applies to reservations made two months or less prior to occupancy. Good luck with that one.

There are other things I found to be not as represented. These are the ones that if were completely true without all of the restrictions would have been worth it to me. The timeshare sales department touted all of the advantages but failed to disclose all of the very bad restrictions which make the purchase just not worth it. Wyndham does not make it easy to get to the details of the restrictions so a buyer can make an informed decision. If these restrictions I have listed above would have been disclosed to me at the time of purchase I would not have wasted my time or the sales staff time. It’s too bad I had to go through a difficult discovery process the get the details. I believe most buyers fall prey to high handed deceptive sales tactics and don’t realize the mistake they made until they are stuck with the purchase.

I honestly feel like this is the most corrupt, savage and lousy company I've ever dealt with and would rather work and McDonald's for the rest of my life before I give them another dollar in the future. It made more sense to pay for our own trips than pay them $120 per month for that long which got us two trips. Oh yeah and we can only go during times when it's raining or else they want us to use more points. Take my advice and never say yes to these people or you'll regret it 100% months later.

From 8am to 11:43am we were there. If you say No to the first offer, they'll offer you something else, if you say No then another offer comes, if you say No a 3rd time then another offer comes... 3 different gentlemen later and 6 NOs later we were finally able to leave. Personally this was too good to be true, is not worth my time and almost 4 hours I will never get back to spend with my family. I was told from the beginning "if you say no, I won't pressure you, you will be on your way". Don't tell me that if you are going to bring 3 different people and I have to repeat NO 6 times.

Now it turns out to be some bogus scheme! Please take back my certificate and refund the money! These people even forced me to go to some ** Sales presentation of 2 hours!! They were forcing me to buy more memberships there! Even after I told them that I don't want to attend the presentation. They simply said that they will not give the certificate till then. I freaking paid like 70-100$ to buy the certificate and now I cannot even use it coz they lied to me, saying that I will get 7 free nights!! Fraudsters!! >.<

I tried to make reservation at their resorts in MA, NH or nearby and all the winter weekends are booked! Some of their resorts don't have anything available until 2020 or nothing at all! They explain it as these are affiliate resorts and they have only few availability even though they are on their resorts map. If you try to book at RCI you need to transfer points and pay for it. It takes 2-3 days to transfer and by then all units are gone! This system is totally useless! To use your points to book a hotel you need to book at least two months in advance! So basically we are stuck with these Wyndham payments and can't even go to a vacation! And can't even get out of this contract! Their customer service is very ignorant! Never help and is so useless! DO NOT BUY IT. NEVER!!!

I asked her if there was more information on this. She pointed to the tiny application, the size of a 5x5 paper and said that all the info I needed was on that paper and that my questions would be answered at a presentation that was 120 minutes long. All I had to do was sign. I read the fine print on the bottom of the paper and saw it was signing us up for a Wyndham timeshare. I looked at her and said I don't want to purchase a timeshare. She said we weren't purchasing anything and then proceeded to start with the whole "What happened? You said you were gonna do it?" No. We were never gonna do it lady! We were told by the hotel it was a free welcome gift. LIES! The couple behind us waiting for their "free" gift realized what was happening and they walked away. Thank god my husband was there to help me say no. These people are liars and scammers! Trust your guts when it tells you to say no.

Our “handler” sat right next to us the entire time. She was nice enough. Presentation lasted about an hour but afterwards you’re taken to a “mock” hotel suite (4 bedroom beautifully decorated). Then we were taken to a large room where our handler showed us on a large computer screen where the resorts were and how nice they were. I then asked her to tell me the price of all of this. She hedged and began to ask me what we spent on vacations each year. I told her I wanted to know the cost. She said, "It’s expensive.” I said his much is expensive. She then began to ask again how much we spent on vacations. We travel quite a bit but my employer pays much of the costs so she knew she couldn’t compete with what we pay to travel.

Finally after asking 5-6 times she told me for VIP level, 400,000 points it cost $110,000. And you have to pay $212 for maintenance fees. For 154,000 points it cost $39,000. I told her the price was too high and I have never liked points programs. She then signals for another worker to come over and here comes Robert. He tells me how we are spending the money any way and that we need to look at the big picture. He begins to show me how foolish my current decisions are and how investing in Wyndham would save me thousands in the long run. I repeatedly told him NO. My husband told him NO. This went off for about 10-20 minutes just with him. Then he brings out “smaller package” deals (which I’d told him I wasn’t interested). The new package was for the same 400,000 points package but for $58,500. I looked at that package and politely told him NO.

He kept pushing it and I just smiled and said, “There is nothing you’re going to say to me to make me change my mind. My answer will remain a NO.” He looks at my husband and tries to get him to say yes but my husband affirmed my NO. To see how genuine these people are though, I asked him if I were to come up with $58K in a month or so would they extend the same offer to me. He laughs and says “I’ll give you my personal checking account information and you can deposit the $58K you “find” into my personal account.” He then picked up his papers and stood to shake hands and told us a final person would come to do a quick exit survey and we’d be free to leave after that.

Sure enough another man comes (Jason) and begins to ask us questions. I told him my main reason for not buying was we already belonged to a travel program and were pretty satisfied with it. Also it was difficult to “see” HOW Wyndham’s program really worked just based on the information we had been given in such a short amount of time. I asked if the program was so good and so legitimate why wouldn’t they honor the deal in a month. He tells me there are 3 reasons: 1. Legally they can’t and that it’s a violation of the rules as written by the owners, 2. I have to physically be in Vegas to do the deal and 3. Some crap that I can’t recall now. But he then begins to ask a few questions (was everyone polite to us, did we like the program, would we stay at Wyndham resorts in the future, was money a major factor in deciding to not buy in).

He then, after we’ve answered the questions, turns the paper over and begins to write out a 2 year trial offer where there are no maintenance fees and the same 400,000 points package. And it would cost $3,524! I then asked him, "When you came over here I asked you if you’d keep them offer on the table until next month. You said no." He says he had to ask me the exit questions to see if I qualified for the trial deal! BS! What a load of POOP!

He then says based on our answers they will keep the 400,000 points for $58K on the table and will apply whatever I’ve paid to be deducted towards the $58K. At that point we’d been there 4 hours and my brother had called once and my sister had called twice. I told him it must be an emergency and I had to take the call. It was a minor emergency but thank GOD she called. I told him we had to go and thanked him for his time. He wrote his cell on a paper and told us the trial offer would remain on the table until we left Vegas. Came back to the hotel and did a little bit of researching and thank GOD for you good, honest people. I feel like we dodged a bullet today! Whew! Man they were persistent and it seemed like we’d never leave there! I can’t tell others what to do with their money but as for me and my house, we will NEVER buy into Wyndham Resorts EVER! Do your research! Be smart!

The new Wyndham website is another issue. It works "most" of the time and it can't be trusted. I rolled 2018 points into my 2019 points pool, paid the $39.00, which is a rip off, and everything was fine until October. I received an email that I had to use my 168,036 points by the end of 2018 or I will lose them. The rollover disappeared for some strange reason. They wouldn't do anything about it either. The resorts are not maintained to the quality they were years ago, especially the older resorts. The rooms have older plumbing fixtures, low toilets that are hard on older people, old appliances and cheap furniture.

The other issue I have is Wyndham's constant change in their ownership rules and programs. They have actually taken resorts away from us because we won't buy into their new plan, Wyndham Club Pass. It would cost me $20,000.00 to buy into this. I am retired and I'm not wasting money on that, but they say in years to come, I will not be able to stay at the resorts, because I didn't buy in. Basically, my ownership will be worthless! I wish I had never seen or heard of Fairfield and Wyndham timeshares. I wish 20/20 or Sixty Minutes would do a story on Wyndham so it would expose their dirty tactics.

People, unless you are rich don’t waste your day like we did. As soon as we said no, they pushed us out the door like a piece of trash. We were never interested in this in the first place, our information was sold. The Wyndham was dishonest from the moment they contacted me and I would never do business with them again. BEWARE! For those of you curious about the fine print on the airline tickets here you go.

With all that being said, I will not sit back and let Wyndham walk all over me now that my eyes are open to the misinformation and fabrication. With every upgrade I feel as though I took a step closer to the truth and ability to see the true nature of this corporation. In the beginning I was ignorant to this scheme, I was fooled to trust a business like this to have my best interest in mind.

I have had communication with Camila ** at Wyndham in regards to my request for a full termination and refund for all monies that I so called invested in Wyndham. Ms. ** has seemed to not take my complaints in a serious matter, nor has she been of any help to me. She has had very poor communication with me and she continues to portray that she has. I am fed up with being lied to and not taken seriously. I suggest anyone who comes in contact with Wyndham run away as fast as possible before you are trapped.

About four months after this purchase we received a call from Richard in Orlando with Wyndham. He told us that because we were VIP members, we were eligible to purchase additional points at a deeply reduced rate which would allow us about four weeks of vacation a year at almost any resort. He also stated that our Chicago contract would remain exactly the same, all we were doing was purchasing more points.

A month before St. Patrick's Day last year I called the Chicago resort to book with our priority access only to be told that I didn't have priority access. I called Richard in Orlando who told me he didn't know we had priority access in Chicago and that the only way we could get priority access in Chicago again was to purchase more points in Chicago! I made several attempts to reach a member of management and I don't recall the person's name but he promised he would look into this and get back to me. I waited and waited and finally after a month, he called me and explained that he was still checking.

I told him that I just wanted our Chicago contract back. We would remain members and they could keep everything we had already paid for the extra points, all I wanted was the Chicago contract back. I asked him how long this would take because I didn't want to spend another $1500.00 dollars waiting for months for a reply. He promised he would have an answer in less than three weeks. Five weeks later, we finally had it and hired an attorney to get us out of this contract, which cost us another $11,000.00 dollars. We are still waiting to get released a year and a half later. Don't get taken by the promises. They are lies. Don't be another victim. I wish every day we had never started with Wyndham and I want nothing to do with them ever again.

Turns out (surprise) these were complete and utter lies. By the time we got home from our vacation, it was six days after the purchase. As we looked at the information on our account once we got into the Wyndham system, we noticed that these perks did not exist. I called Wyndham and told them of our problem. They informed us that it was six days after the sale, one day past the recession period in the contract. The representative informed me that we could file a claim which we did. Their response to our claim was in essence, you signed a contract and can't prove that any verbal representations by our sales rep were ever made or even mattered. At this time, we have not received any evidence that they even contacted **. Therefore, we can only surmise that they

Did not bother to contact him (thereby taking no corrective action against his blatant lies as long as the contracts are coming in... Contacted him, he confessed and they ignored the confession. Contacted him, he continued his lying and we were left with no written proof of the lies. Any way you slice it, we were screwed by Wyndham. Once you sign your contract and they have your money, game over, no matter what fraudulent sales practices led to the signing of said contract.

I won't even get into the details of the omission of vital details that negatively affect the use of our points. Nor will I get into the lies about availability and usage. Suffice to say that we were taken in by Wyndham's reputation that we thought was good based on our stays in the past with their affiliated hotels. However, the timeshare aspect of this company, as you can see by the steady flow of negative reviews on this site, is abysmal. Don't become another victim. Don't believe a word they say. If a company can't sell its product without deception and lies, chances are this is a product to avoid at all costs.

The few trips we’ve been on have been to locales we didn’t prefer at times that we had to “make work” rather than our requested dates and were placed in rooms across the street from the beach not on the beach, you get the idea. Not only were these trips marred from the beginning, but then we had to endure your staff’s incessant bullying and intimidation tactics to even check in and get to our room. We find it not at all to our liking and will never return to a Wyndham establishment ever.

You all entice people with free breakfast, free night stays and gift cards just to attend these presentations that you all know are about to be full of dishonesty and pressure for us to buy. Every time we said no, the agent would “sweeten” the deal more and more with lower prices and benefits. They say whatever they needed to say to get us to purchase because none of what we were promised has been given to us! We were told because we owned another timeshare in Gatlinburg for over 20 years we wouldn’t have to pay RCI membership fees since Wyndham owned RCI. The very first time we tried to use our points, we were told our points would not be available for 2 more months due to the special package we were given. When we called customer service about this issue, we were told we did not have access to that property, despite the fact that we were told we were purchasing this timeshare! What kind of circus are you all running!

To make things worse, when we went to use our other timeshare, the one we have owned for over 20 years, we were told that we would need to pay our annual RCI fees before making a new reservation even though we were told differently. We have never had an issue with our initial timeshare and then Wyndham comes along and screws everything up. This topped it off for us and we realized this is not what we wanted to continue dealing with. Please terminate our timeshare contract and all accounts connected to it. Please provide us our refund notice promptly.

We are quite comfortable in our situation and neither of us will allow the other to be bullied. The hard no did not go well. 120 minutes? Try 4.5 hours. Luckily we are on vacation and do nothing with the mornings anyway. If you have any kind of plans, or have even an inkling of weakness for salesmen skip this. They talk a good game but once the fees start adding up you get screwed. And they want money down. Nope. Nope. Nope.

They make it sound like it is a steal and tell you it gains value, but of course it does not. It loses value. They tried to sell us 400000 point for 32k. We asked to see the catalog so we could value up to see how many vacations 400k points would get us. Well they picked up the catalog and shuffled it, but would not let us hold it. Hilarious. Then there are the maintenance fees. 2400 a year for the point value. This value also goes up every year. So even when I paid the 32k deed off I would still owe them 2400++ yearly.

So we listened to the very upbeat presentation and were just about sold. We were pretty excited. The presentation and lunch (a piece of marinated chicken and cauliflower) lasted the 2 hours. So in order for us to receive our free stuff we still had to go on the offsite tour. Which with driving back and forth and then the hotel tour, took another hour. During that hour we noticed our rep texting quite a bit. Then we returned we just happened to run into a couple on the elevator that was from the same state, like an hour from us. When I asked the couple a question she gave me some answer that sounded scripted about how they love Wyndham. It what I asked them if they visited in our state since we were practically neighbors. Lol. Coincidence? K.

Then we got back up to the original room and a more aggressive salesperson awaited us. The dude started naming off instances in his life that honestly went in the order of the dates of things my husband and I posted in our Facebook pages. Even though we had googled Wyndham on the car ride back from the tour, when the sales rep spouted off all that we knew for sure then that we were out! Coincidence that we meet a sales rep with almost the exact life as us...nope!

I got to hand it to the whole presentation team. They are good. We filled out paperwork before we left for the tour and when we returned it was like they did an identity scan on me and my husband while we were gone. We all know they did, along with all our social media. After 3 hours they finally show us the price. They will not show you one second before this moment and they will not estimate a price during either. We used the price as our out and said No. They then offered 2 other point packages cheaper. We still said an adamant No. Then they changed from the upbeat fun vacation sellers of a lifetime into my pouting temper tampering 5 yr old. They were then rude and mean. Shocker there I guess!

So we signed our I said No paperwork and were heading out to collect our free vouchers. On the way out we had to sit at another table where they offered us a trial to buy. We didn’t know this at the time but no one ever seems to get to use the trial points either because nothing is available for trial users or there are not enough trial points. They offered us that for $3500. Oh, and we still would have to pay maintenance fees and some other fee. So we said No! All we were thinking after 3 1/2 hours was I need a drink!

Finally, we collect our vouchers and left. All in all to us it was worth it because we got four activities for both of us out of them and they were fun. We also did not have a clue about timeshares and about how these sale peeps leak at every Vegas hotel. So it was good education to waiving off all of them the rest of our trip at other hotels. They almost got us though...thanks Google and thanks to the car ride. Me and my husband has since super googled about Wyndham and found all these sites complaining of being scammed. I look back and can see each time they lied to us but didn’t see it then because they are so well trained to be mesmerizing first and then of course pushy. My heart goes out to all that scammed by these peeps.

Please don’t waste $149 only to Find out you are not getting a condo on the property and stuck with up to $100/day in undisclosed fees, if you are lucky enough to book a property you actually want to go to! I also heard that the 120 minutes turns into 4 hours of high pressure tactics and every person you speak with has different information like you can reschedule without a charge to being told when you do call that there will be a fee of $19.95 -$49.95! Steer clear and check out Vacation Fulfillment which has never disappointed me in 5 years and you can get great deals on some of the same resorts for an entire week for slightly more than the 3 night “deal” they sell you.

Wyndham employee, Marc **, came to my room bringing the catalog and starting the survey. However, he quickly left the pretense of taking a survey and began discussing my vacation needs, how often we travel, how much we spend annually on travel, etc. They also asked me if I was authorized to make decisions without my husband about the timeshare and I said yes. I repeatedly told him I was not buying additional timeshare points. Then he changed his tactics and asked me if I was aware that upon our death, we would be passing a timeshare maintenance obligation to our children and did we want to burden them with this obligation, could they afford it? I said no, I was not aware it would be a bill against our estate. He then told me about the Pathway program where we could sell the timeshare back for .20 cents on the dollar of what we originally paid.

He asked if I was interested in divesting my timeshare for .20 on the dollar and I said yes. He made an appointment with me later that morning at Tower 4, member services. When I went to the appointment his boss joined us and they spent considerable time asking me about our vacation needs. I stated again that I was not buying additional timeshare points. I thought I came to the meeting to divest myself of my timeshare and they were pressuring me to buy more points telling me I had to own more points in order to qualify for the Pathway program.

Keep in mind that Marc ** had my timeshare printout, knew how many points we had and knew our ownership details. He had made a big deal of our timeshare being paid off and of us having "Undivided Interest" which qualified us for the Pathway program. Not once did he indicate an additional purchase would be necessary to use the Pathway program. He lied to get me to come to Tower 4, Member Services, where he and his boss pressured me to buy more timeshare points in order to qualify for Pathway. I walked out after 20 minutes or so.

Clearly Wyndham is now preying on the elderly using scare tactics telling them they are burdening their children with a timeshare bill after they die and pressuring them to buy more timeshare points so they can qualify for the Pathway program to divest themselves of their timeshare. This entire experience has soured me on Wyndham and I regret getting involved in owning a timeshare. Do not under any circumstances do business with this Wyndham. They are liars and snake oil salesmen who will do anything to sell you more points.

Actually, this is just a ploy to get you to sign up for a presentation before you even arrive so you can’t try to avoid it once you’re there. You don't even need parking passes at this resort, so forcing people to go to the desk to get one when they will pressure you into sitting through a presentation is just wrong. I was told that the company was under new management and the new president had a different way of doing things. They just wanted to update us. Because we were arriving a day before the rest of our party, I agreed to go, but only after telling my concierge that I didn’t want another high pressure sales pitch. What a joke.

They do offer some kind of compensation, but the days of free breakfasts are gone. Once again, the hour my concierge said it would take turned into 3. The program has changed, and now you can book hotels, airfare, restaurants, etc. all with your Wyndham points. They throw so many numbers at you that at first it does sound appealing. They use a random number that they say you’ve spent each year for vacations and maintenance. By joining this program, we wouldn't have to pay maintenance fees anymore, plus we could use our points for anything else we want to defray the cost of our vacation. Who wouldn’t like cheaper or free vacations!

We are grandfathered in VIP members. The price to update to this new program? $101,000! Upon closer inspection, you still have to pay a user fee, which is MORE than our current maintenance fees. My husband, the math wizard, showed them the real cost of paying off that fee with points. We'd have to charge almost $8,000 every month on our credit card just to pay fees, so where were all the points for the other things we were supposed to use them for, like airfare, coming from? This doesn’t even touch the $101,000 investment just to get you into the program and get priority access (this cost was later reduced several times to $23,000.) I don't think they were expecting someone to actually question the math, but it clearly did not make economic sense.

Over 3 hours and two salespeople later (who were at least nice but persistent) we had to wait in line to sign releases. Really? I have personally enjoyed our Wyndham timeshare vacations but am just furious that they constantly change things to make you need to buy more points to take advantage of the new programs. And if they want to upgrade the program, why can't they offer it for a reasonable fee instead of starting at some exorbitant price? The best part was that they say the new program now has estate planning, so your children won't be stuck with the units when you die if they don't want them. (Our saleswoman even told us she has units she can't give away. This is clearly not what we were told when we first bought them.) Imagine paying thousands more just so your kids can get rid of your timeshares! It’s greed at its very best.

Seeing all those visitors suckered into taking tours around the complex really took away from the vacation. Yes, Wyndham's stock is going way up, on the backs of all these unsuspecting people who are kept for hours during these presentations until they finally signed. If the program is so fantastic, why do they have to practically lock you in a room and lower the price 3 times to get you to buy? I will NEVER, EVER agree to another presentation. And believe me, I’ve had some staff get extremely rude when I’ve turned them down before.

Wyndham does have some nice properties and we have used them almost every year. But for anyone interested in joining Wyndham Destinations, go online to the resale sites. The same amount of points they wanted $101,000 for were on a site for $6,000. I have enjoyed our timeshares over the past 15 years, but we bought before they were readily available to the public. If you don’t mind spending $1000 or more (we already pay over $2K) a year to have access to a choice of timeshares, go for it. But don’t buy into it thinking you can get any unit you want when you want it, or cover costs by renting your units or use points for free vacations. Nothing in life is free! And now you can go online and find many of the same places for rent without having to pay for the cost of ownership.

I am writing this review to warn honest, hard-working people out there so you can be informed about what type of scams are promoted in our country and are under the guise of an "investment". One thing is clear, this offer that Wyndham presents is not an investment; it does not gain any value whatsoever, but they will LIE to your face and say that it does gain value. Please do not fall victim to this type of scam unless you are willing to pay maintenance fees every month in addition to the high costs of the timeshare "ownership".

WARNING: You do not own anything that has any value because you cannot sell it back to the resort, even if you pay off the entire purchase price and are in good standing with the company! Wyndham is a FRAUD and should be sued for misleading people. Clearly, this is not an investment that will give you an ROI back! NOTE: If I could sue this company, I would in a heartbeat. In fact, if there are any reputable lawyers out there who are willing to take on the case, then please let me know.

Wyndham needs to take accountability for their actions, and all those who paid their "ownership" in full should be able to redeem their money back, especially when you are LIED to. So, YES, I refer to this company (there are more out there) as a SCAM. The representatives LIE and are highly unethical. They are full of crap and should be sued for misrepresentation of their company's offers and how they scam people into bottomless contracts. We paid a lot of money for this CRAP, and now they won't even let us get our hard-earned money back, let alone even a portion of it! We don't even use the timeshare because they never have any availability when and if we do even travel. How ** if you ask me. This is criminal. Any American citizen should have the right to get their money back from wrongful sellers who lie to make a profit.

Being point blank my husband said "We're just not interested" but the smiling sales rep insisted we fill out the papers. Repeating again we're not going to buy anything but want our papers necessary to take the cruise as promised us. Our smiling rep again tapped on the papers with his pen saying, "Fill out these papers and we can show you some of the facilities." Again my husband said "We're not interested and not going to buy anything". This seemed at this point as a power play as the rep continued his tap tap tap on the papers set in front of us saying we must fill them out in order to move on to get our cruise. We filled out the papers under pressure then our smiling. We got back in his car and he drove us to yet another small building where we followed him inside to a small room with a table and chairs.

He left for a few minutes but returned with his bigger than Dallas smile and put a few papers on the table then started talking about the resort and how we can get all our kids together for holidays or anytime. Seemed at this point he was now using our small talk to draw us in but we continued to say "NO we're just not interested." He stuck with his smile and continued his pitch but we did too. He left the room and in came another sales rep with his big smile. He continued where the first rep left off. Pointing out we need this. We still said no no no. He continued with his Wyndham sales spiel. We said we were promised our papers necessary for a cruise and we concluded we are done.

We thought we won this battle as after a bit he said, "You can go." We were about to get up to seek out our first sales rep who drove us when all the sudden our first rep came back in the room as the other rep was walking out. We told our rep he said we could go but not so fast. We were then told we could of course go but wouldn't get our prize of the cruise as we haven't completed. OH MAN! We had been high pressured over 2 hours now and really getting tired at this point. We sat back down with our smiling sales rep while he was going over all the DEALS and how affordable it would be to us. We SAID "NO". We SAID "WE'RE NOT INTERESTED".

He continued looking at our faces while reciting the REWARD points we would get. These guys were a tag team as our rep got up after informing us this deal was so good and wouldn't be offered to us again at these prices plus reward points. We just looked at him and shook our heads while saying "WE'RE NOT INTERESTED". Our smiling rep was so pushy we were getting exhausted listening to the exact same spiel. Our rep left the room smiling as within a few minutes a different rep walked in going over all the same thing. This was pretty intense and getting on the last nerve we had left. We continued with our NO NO NO.

What a hassle. You would think they would give up but oh no. This sales rep must of been the closer and he really didn't wear a smile but seem as irritated with us as we were with this whole arrangement. FINALLY, this rep left and our rep walked back in holding a piece of paper that said COMPLETED. Yippee yeah Skippy we passed. Our smiling rep said he would drive us back to our car. Now we had the smiles. I hope most of what I wrote here made sense and you heed our experience. This was high pressure sales. Once we were on the ship we learned others had the EXACT same experience as we did.

Trying to work this out was an absolute nightmare... sitting on hold literally for hours and cut off multiple times trying to talk to people; given numbers to call that were circular (call the number, get a recording to call the same number); systems without any records of our account; having to pay a collection agency over $300 to clear the account because Wyndham would not help or talk to us until that was cleared; Wyndham slow-walking the paperwork, taking weeks to finally complete the transaction. In summary, this was about the worst customer service experience I have faced, and will never again, do anything with the Wyndham brand.

We explained to the young man that we were not in a situation to purchase at this time. Then came David, offering us every deal in the book trying to pressure us to purchase. When we refused to give in and told him we already owned a time share, He hit the table very hard with his hand, said some not so kind words and abruptly walk away.

Then came another lady with another deal, we thought this deal would be more reasonable and we would be able to squeeze the payments for two years. My husband and I expressed the rudeness of David who hit the table trying to intimidate us into purchasing and we also told her about our 91 year old aunt that lives in Manhattan and we had no funds at this time to purchase. The Lady went on to explain the new deal that would allow us to come back and forth to Manhattan at The Henri (to visit our aunt) and also have the opportunity to visit other Wyndham properties in different states.

Well! I tried booking at The Henri on August 16th, 2018 and to my surprise I was told it would be $258.00 per night. I was in shock. Then I asked to see if they had other Wyndham properties in Manhattan that I could stay and I was informed that the closest one was in Jersey. My husband and I are totally at a loss, as we need to visit our ailing aunt. At this point we believed that we were not given the correct information but lead to believe that we could stay in Manhattan at The Henri with this purchase and this is false information. We strongly believe that we were taken advantage of and this should not happen to anyone especially the elderly.

We are totally disappointed. Tried contacting Wyndham and the response was that we signed a contract. With that said we stopped payments requesting a dispute they we were referred to a collection agency. They also started ringing our cell phone every day requesting payment. We would like the contract to be voided and any funds paid to date to Wyndham be returned.

The second hour began to draaaggg as the representative was trying sell us and get to know us. Everything led to a tangent. She then introduced us to another representative who will later appear to discuss finances. After hour 2.5 we were over it. The rep had yet to talk any numbers, specifics and fine print. We politely stated that we were ready for the bottom line details. She went over some “Today” and “Anytime” numbers and logistics. Upon hearing, we immediately informed her that we do not make impulse purchases and would need time to discuss it and research as a family. We also informed her that although we’d miss out on the “Today” incentives we’d be happy to learn more about the "Anytime” since that would be our “only” option.

Then enters the rep from earlier and they both tag team us. For the next 1.5 hours they were trying to convince us to buy “Today”. We repeatedly let them know that we do not make impulse purchases and would not be buying. This was far from a simple yes or no that was promised in the beginning. My husband let them know that we have other financial goals. The rep at one point pointed to the 15K offer and stated “You lose that at the poker table”. His attempt to be funny fell upon deaf ears so he switched it up and said “No I lost that once at the poker table lol”. Uhhh okay we’re definitely not taking financial advice from you, sir.

Even through all the high pressure aggressive sales tactics we were still considering it. My husband being the smart man that he is always reads the fine print before committing to anything. Things got super fishy when he asked to see and read the contract. The rep said “We’re not there yet”. Long story short, unless oh agree to buy we’re not showing you anything. Hmmm... Then we asked for them to pull up their website and show us how to book and to see how far our points really get us. For the example for them to use, I asked about one country in specific that we visit yearly. Guess what? No resorts!!! They tried to push other resorts in nearby countries. Negative.

We’re now have been there for over 3.5 hours. We said firmly, "No thank and we’re not buying." They finally gave up... or so it seemed. They escorted us to another sales person who was supposed to check us out and give us our “reward”. Lies!!! She was the last most aggressive sales rep. She was trying to push a “trial” rate at 3,400. Again, my husband turned her down. She then turned to me twice and asked me if I wanted him to buy it? I let her know that my husband said no and that was it. Very tacky to try to make me contradict my husband by the way.

At that point we were beyond over it and just wanted to go home!! They gave us our “reward” which isn’t even through Wyndham. It’s through another company called “First Priority Travel”. As soon as I got in the car, I read the fine print and realized it was going to be impossible to actually redeem the “reward”. I googled the company reviews and they were 100% negative on the BBB website. Please save your time. We regret every second of our day. We got suckered like some suckers. The best thing that came out of it is that we stuck to our guns and did not make an impulsive buy!!!

We attended the presentation on 9/18/18. The first 90 minutes were fine. Our representative was personable and initially engaged us in lots of small talk about family, hobbies, previous vacations, etc. (More about that later). We told him up front that we had no intention of purchasing. He said it didn't matter, he gets paid anyway and asked us to keep an open mind. We attended a group presentation where they explained the points system, banking the points, borrowing from future points, how points could be used for cruises and airfare, how Wyndham could "make memories" for our family, how our purchase would be a family legacy, and so on. The presenter stated he and his staff are passionate about their work and that their passion should not be mistaken for pressure. Hmmmm...

Our representative took us to visit the property in Branson, which was actually very nice. That's when the pressure (passion?) increased. "How wonderful would it be to experience your 2-year old grandson in the kiddie pool come over to give you a hug?" "How great would it be to have all of your kids and grandkids together in a lovely resort creating memories?" (Refer to previously mentioned small talk.)

We returned to the resort center where our representative really got down to business. Over the next half hour or so, the pressure to become an owner and sign up for the credit card increased exponentially. We repeatedly stated this product was not for us. When it finally became clear to him that we did not intend to purchase his responses included "I don't understand why you would not take advantage of this opportunity to make memories for your family" and "where did I lose you?"

What? You want us to tell you how to make the sale? Next it was his manager's turn to amp up the pressure using more of the same tactics. When my husband told him we didn't need Wyndham to make memories he shot back "yes you do!" No sale, so we were referred to a third rep for yet another offer. By this time we were extremely irritated and unwilling to consider purchasing anything Wyndham. They didn't exactly hold us hostage, but it almost felt that way. We vowed to never again put ourselves in this horrible, very high pressure situation. Our advice? If you go, be prepared.

I was not interested in another night in this resort. I called RVC and was offered another room at a resort that was nowhere nearby and was further from my planned excursions. I have spoken to numerous individuals at Wyndham in Oceanside, RVC etc in addition to being transferred multiple times and sitting on hold to the tune of multiple hours. They are no help WHATSOEVER!!!

After about 3 hours in, we were getting quite agitated with the whole process but these "sharks" kept tag teaming us to the point of giving us the moon. Bonus weeks, 250,000 more points, free this, free that. They got us to the point that we "thought" how it really makes sense to buy in to their vacation program. Well 6 hours and $17,000 later, we walked out "proud new owners" of the "Wyndham Vacation Family". I really was convinced that their program was different. Well that night, I woke up at 3 am and thought "what the hell did we just do"!! I went on the internet and found what we just paid $17,000, you couldn't get more than a couple hundred dollars for. Then I found this site and saw all the reviews. With a half a dozen 2-5 stars and over 100 1 stars, that was enough for me.

So we enjoyed the rest of our time in NYC, got home and immediately followed the instructions to cancel the agreement. I followed the tracking and cancellation packed was in their possession in the prescribed amount of time. Thank god I said. I then told my wife, I don't care if they are giving a car as a gift. "No more timeshare tours". I realize that these thing work for some but not for most. If you truly want to be timeshare owners, buy on the secondary market and save yourself tens of thousands of dollars. Good luck to all.

This is the tactics they use on daily basis and no one seems to be able to stop them. It is the worst corrupt and fraudulent operation that can be found and they are so big, nothing be done to correct their deception. It’s all fraud at its best, I attend every time I use my points, and every time, they get upset about my attendance, and really get upset when others want to know same questions I’m asking. My contract is paid in full, of course still have those monthly fees, but please, no matter where you are, if Wyndham Vacation Resorts is involved, it will be fraud that they will be committing each and every time one of the salespeople open their mouths.

During the presentation Chris told us we had to sign a release for them to do a SOFT credit check in order to receive our tickets, this was lie number 2. After turning down their $42,000.00 vacation package (paid in monthly installments with 14.99% interest) we had to wait yet another 45 minutes for our tickets while several other people tried to browbeat and guilt trip us into purchasing different packages from. When we returned home there was 2 hard credit inquiries on mine and my wife's credit reports. I tried calling Wyndham about it but so far I have been put on hold once for 45 minutes and another time for over 30 minutes without ever getting to talk to someone who could tell me anything I needed to know. They are liars and scam artist! Stay away from Wyndham at all cost!

During the presentation we were told not to use our phones as due to them interfering with the video equipment. If they did we had to start all over. At the end of the presentation we were told the sooner we filled out the credit applications the sooner we could take the tour. I declined to have my credit ran. At one point the sale men asked my husband if he wanted to fight him to which I replied as well as barked to us like a dog, not sure of his intentions but it was off putting.

After touring and my husband and I expressed our disinterest he asked us how much our monthly payments needed to be, knowing they like to talk payments I just said we could talk “numbers”. Many more times we expressed disinterest. Again he pushed for a monthly payment from me. Hoping they would let us go I lowballed and said 50 bucks. He got out of his chair and went to get the manager who writes 65 dollars down on a piece of paper. When I say “FOR HOW LONG AND HOW MUCH” we were dismissed. Thank goodness we dodged that bullet.

Anyways the gifts included two tickets to a Cirque de Soliel show which we wanted to see anyway and that costs $100 by itself. We did pay the said 70 bucks and got the receipt for that and agreed to attend the 'casual tour' at a Wyndham resort which included breakfast. This bugger specifically said there was no presentation or whatsoever.

We went to this Wyndham Blue Dessert resort for a nice awesome breakfast, NO it was some cheap bacon and soggy waffle. Hated it! Checked our credit card to see if it had matching name as in the ID and I was looking continuously if they try to punch in the CC numbers or do anything with it. They didn't. Then this guy greets us and introduced himself and said he was going to be our guide or whatever for the rest of the time we were there and took us to this room where the presentation was getting started. It was about 20 to 30 mins presentation, that's it. The lady presenting was hot so to me it wasn't boring LOL.

After that we were taken on the tour to see the model condos that we would be using if we decide to become "owners". These condos are nothing but a typical 1/2/3 BHK apartments. Nothing more nothing less. I personally like to stay in a nice hotel rather than a place that depicts an apartment. At this point I knew we were leaning towards 'No we are not buying'.

Before, during and after the tour we were asking a lot of questions to this guide of ours and he was very grounded in all the answers, tried to make sense as much as possible to most answers and not so much to others. For example when I asked - "Why do you keep saying owners, we are not owning any piece of land of anything" for which his reply, "We are owning their trust." Yay!!!

After the tour and a ton of q&a (from us mostly) next is the stress test/interview part. I honestly learned a lot about this concept and excited to get to this stress interview part. They had given us a piece of paper asking for details including SSN (yea they need that to see if we qualify for a specific tier or something). I did not even write our names on this piece of paper and told him I want all the information on the different pricing models and only then I will be giving my SSN. I suggest all of you not to give up your SSN right away unless you are very sure you were going to buy this membership.

Till this point there was no hints of what the cost of this membership was, so you would assume it's going to be in your face cost right! Following, blah blah blah he asks goes and checks with his manager and comes back and says he can customize a package for us depending on much we are willing to pay each month. I was like, "WAIT, no no no. You first tell me all the different packages and pricing models you have and then I will decide if I am even considering this membership." He runs back to his manager and comes up with different pricing models.

Phew finally I am seeing the numbers. For 400k points we should pay down 20k right on the spot and finance 80k at 17-18% interest and couple other pricing models. NONE of which is worth it in my opinion. He realized we are not impressed and brings in his manager to talk us, who tried her own method of convincing to sign up but we were sounding confident and assertive in saying No because we really felt it wasn't for us and explained them why it wasn't for us and thanked them for their time and patience. Left the place, collected all the free gifts in the gifting area. Watched that Cirque de Soleil show, enjoyed it and used couple other coupons too. So good experience over all but hated the concept of timeshare ownership.

To add insult to injury... I am now overwhelmed with constant, nearly daily, cold calls and telemarketers on my private cell phone number from Wyndham Vacation Resorts. So, they not only misrepresented themselves as a functioning hotel, they also feel free to avail themselves of my personal contact info without my knowledge. I had no idea that this was going to be the result of my trusting them with my private contact information... and without my permission or approval they are intruding into my private life, via cold call phone calls on my cell phone, unsolicited, and extremely unwelcome on every level... whether or not; and when and if, I ever get this resolved, you can rest assured that I would NEVER, EVER, subject myself to this kind of shoddy, sneaky, and predatory business marketing practice. Shame on Wyndham corporation, this is the most miserable experience I have had with such a huge corporation in a very, very long time.

Today, I received a notice of an account with Club Vacation with a $6000 credit limit. I NEVER AGREED TO OPEN AN ACOUNT WITH THIS COMPANY!!! WE WERE OUTRIGHT LIED TO ABOUT THE INQUIRY! The salesperson stated that most people purchase the packages. I knew better! If this were the case, why put so much pressure on perspective buyers? Despite my no, they went forward with a hard inquiry. Shame on you Tommy and your entire Wyndham Vacations team! Please open an investigation into the practices of this company! I’d be happy to answer additional questions and assist with the investigation.

Thank goodness I am done with Wyndham. I feel like a giant weight has been lifted off my shoulders. If you are ever offered one of these vacations, run from it as fast as you can. Wyndham is basically a scam operation. Whatever they offer you as a come on, tell them to take a hike.

We had to go back outside to access that side of the building (and the sales staff) and found out sure enough, they would validate parking. Pretty sure the lady at the desk already knew that. Moved the car and waited for our presentation. We had an awesome salesman, Tyler. He assured us he wouldn't pressure us if we felt it wasn't a good fit. He was very personable, and we got a good vibe from him. That all went well. He asked if they could run our credit to see what we would qualify for. I asked him if it was a hard inquiry or a soft inquiry, and he was honest and told us it was a hard inquiry, which we allowed. He mentioned that there were 3 tiers, A, B, or C, each one divided into two. We qualified for B1, which was interesting as I paid off $27k in debt the day before. I advised him of that, and advised that we would qualify for A1/A2 had this been a week later.

His manager came back with the figures and the pricing, and then came the facts: 7K points for $30k w/~$5300 down and $250/month... financed at 17.83%. Nope. Not in this lifetime. Not at that interest rate. We're getting ready to build a house next year, and that isn't going to fly. He had mentioned before that they're a $12 billion dollar company, and I asked, given that, why couldn't they offer a better interest rate for something they're trying to sell. "Well, we aren't a bank." Exactly, so why the high interest rate? On to the next... he then said it isn't going to appear in our debt-to-income ratio on our credit report. WTF? How is that even *possible*? I asked him if we defaulted on that, would it appear on our credit reports, and he said yes. So I told him point blank that it would also appear as debt, because how could something not show a debt, but they needed to run our credit reports to acquire it, and it would show negatively if we defaulted.

He couldn't really answer that, and reverted to talking about the interest rate again, saying that we would only have to worry about that interest rate if we financed for the full 10 years, and that most of their members pay it off in 1-5 years. He said he and his wife refinanced through USAA, and, since this isn't a mortgage, that means they had to either take out a loan or put it on a credit card, which, at that point, WOULD APPEAR AS DEBT. He then brought over his credit/finance guy, who advised us that he used to do credit consultation, and that they've had members buy from Wyndham to help *build* their credit, which helped them qualify for a mortgage where they couldn't before. So, uhm, yeah, if that's the case, since this is reported on your credit report for timely payments, THIS APPEARS AS DEBT ON YOUR CREDIT REPORT. Duh!

The manager walked away and we told Tyler nope, we're not putting our dream home in jeopardy for this, and he was cool with it, living up to his word that he's not going to pressure us into doing something if we didn't feel it would be a good fit. His manager, however, came back and offered us 3 different points totals for lower dollar values. We told them we needed a moment to discuss, and they gave us our privacy. Tyler popped in for a moment to let us know that his manager would throw in a free week's vacay through RCI. We were actually discussing what we wanted to do for lunch :-) Came back, told him no again, and we signed their "Decline" paperwork and were on the elevator headed down in less than 3 minutes. We got our points information for a 3 day/2 night stay, and were on our way. After reading all these reviews, yikes... Glad we dodged that bullet!

Keep in mind I stayed there two weeks prior to this new incident. After finding this out, I was upset because I looked up the entire business before I had even left my hometown and it didn't say anything about age requirements. I calmly came back inside and asked for documentation proving it to be a fact. He then got increasingly angry, gave me a business card, and we began yelling at each other over the matter right there in the lobby. I will NEVER EVER stay here again and I don't recommend anyone else do so either. His name is Josh and he is extremely rude to ALL visitors! Especially young ones!

Now, I will need to have my legal representing in this disillusion since they have the upper hand. How many other innocent families are being destroyed by their unethical tactics. Also, they went and charged the entire amount on a Club Wyndham Credit card (on the second day after signing) that I did not authorized and or activated. I had to call the credit card people to have charges investigated for fraudulent usage. This was a total scam and needs to be investigated by our attorney general, and local news stations, so that they are exposed for the rats that they are.

They misrepresent and coercive the public into what they don't want. This is going to cost me a lot in legal fees to get out of after only nine days, not to mention they'll try and mess up peoples good credit rating for their own selfish purposes. Public be aware of the sheep in wolves clothing! Don't ever trust Club Wyndham. I will not stop until this agreement is Voided and dismissed on false pretenses!

But like a car purchase, if you were to spend $23,000 on a car, wouldn’t you do some research on the vehicle before you buy it? In this sales system, we aren’t given the opportunity to do proper due diligence. So that should be your number one objection. Secondly, financially this makes no sense. If you invested $23,000 today in the capital markets and earned a conservative 5% in one year, that amount would roughly pay for a one week stay in a nice condo from VRBO at roughly $150 per night. You get to keep your $23,000 AND you don’t have to deal with managing points, dealing with a company that has major customer service issues as evidenced on this site, and the flexibility of booking vacations when and how you want to.

When I arrived home from my timeshare, I received mail from Barclay's. I wasn't even sure what they were. It said I had been denied credit for a Wyndham card. Everything they told me that day was a lie. I checked my PayPal account that evening. And, sure enough, they had charged over $3,500 to it. How do they think I am going to pay that??? I immediately looked up the number for Mr. ** (he wrote it on one of the papers and was supposed to give it to me) and called him. He didn't answer so I sent him a text message. I have tried working with them to correct this and they refuse.

My biggest issue is that May 31, 2018, at 11 am, I scheduled a vacation for Aug. I realized the following day that the dates didn't work for my family and "canceled" the reservation. I scheduled another vacation that works for my family and was preparing for our vacation. I checked today 7/31/2018 to schedule for another vacation and realized that my points had not returned and the first vacation remained. I called customer service and it took them 10 minutes to answer my call and was put on hold for representative to speak with her supervision for another 10 minutes. To be told that IT will check into the issue to see if I "tried" to cancel the first reservation. If IT can't see that a mistake was made then I would have to forfeit my points. I'M SO DISAPPOINTED THAT WE WASTED OUR TIME AND MONEY WITH WYNDHAM! BUYER BEWARE, DON'T PURCHASE!

The salesman would leave and come back a long time later. It was just ridiculous. If we had just taken his word for it, we would have been completely lied to and wouldn’t have known it until we had already lost money, and been stuck with fees for life! Not only our lives, but our children would be burdened with them for their lives as well. It’s literally forever.

Eventually several other people came in the room, and they were a little more honest. When they FINALLY showed us how it would work when we wanted to use the points, nothing was available on any of the dates we wanted at any of the places we wanted to go other than cheap hotel rooms we could get for less than $100 cash per night. We even looked 10 months out and there was still no availability at the amazing resorts they kept telling us about the kind they give you a tour of.

We looked in multiple cities in many different time periods. It is a total scam and I would stay as far away as possible. It wasted an entire day of our very limited time there, and we ended up having to stay an extra day and pay for another hotel to see what we came to see. Our “free” stay was far from free. Their presentation was extremely high pressure and although the salesman was always respectful to us, he lied about how well it works and how good a deal it is over and over. Their salespeople are dishonest, and their product is a scam. Stay away.

They tried to play with the guilt trip, tried to throw God into it, tried everything that they thought I would not catch on but I am very detail oriented and caught all the lies before they got to them. I was ready for them and I know they didn't expect that at all. Well, they finally take my no but then proceeded to send me to another person who tried to spill a bunch of information at me to try to confuse me. These guys are good and I can see why and how they get people. Please don't do it. It's not worth 2-3 hours of your life you just can't get back. Oh, and points systems are bad too... depending on size, location and other factors the cost they say is fixed then why aren't the points? It's costing you something and peace of mind knowing you don't have to buy into a 10 year pay off for something that isn't yours is not worth. Plus, what happens when they go belly up? Good luck getting any of your investment back. Just don't do it.

I still have a deed on the Shawnee property which is great for Wyndham because I pay for both having Shawnee maintenance and for Wyndham fees. Mostly every month I have a bill besides other payments and fees. You can never get a place when you want to travel, so you need a person to be online every day to try and book when you want to travel. Don't know about you but I work full time, on a computer and really don't want to come home and sit on a computer every night too! I am so mad at myself for getting involved with Wyndham, if anyone can give me advise on how to sell to at least not lose all the money I have invested in this or a lawyer that can help I would appreciate it. Looking to retire soon and I will have to get rid of this one way or another as I cannot afford the payments.

When it showed up on my Equifax report I called Wyndham Corporate and tried to explain and wanted to speak to the CFO or CEO about this failure to live by their ethics statement. I was put on hold and that ended that. No one ever came back on the line. Don't waste your time listening to their lies and don't waste your hard earned money on their products. I will never stay at a Wyndham property again!!!

Then they brought a second and third salesman in that was a supervisor. We agreed we would do a package that was 16,000$ for 10,000 points plus a bonus 10,000 points for 3 years with some of the VIP options. The supervisor had to call and approve it. We finally had to leave to “go on our actual vacation with our kids right” and they called saying all was approved and wanted us to hurry back because we were holding up the sales team. Not to mention the waste of time to our family. We reluctantly went back after feeding our kids and doing some fun activities at Olympic Park. When we got there I could see that the pricing was not what we agreed. They were wanting us to pay 24,000$ out of pocket right then. When I questioned that this wasn’t what we talked about they tried to make it a misunderstanding. I was going to sign that.

They then said they would redo the paperwork to reflect the 16,000$ price but lowered the points to 6,000 with no bonus points. We finally said we were leaving and the once friendly salespeople started to be not so friendly. They had us sign a paper declining all offers as we were literally stepping into the elevator. I just wanted out of there. I can’t believe I fell for this to waste my time. I’m so glad I didn’t buy. It was high pressure sales on steroids. 100 times worse than buying a car. Avoid these scammers at all costs. Not worth the wasted vacation time and for sure not worth the lost money. Oh, and “the free week vacation” is so full of fees and extra charges that’s not even worth booking. Wow. What a waste. Totally changed my perspective on the Wyndham company. I will never stay at any of their hotels again.

Buying timeshare in the US is, financially, not an option for a South African couple, living on a small pension, with the exchange rate (then) about twelve SA rands to the USD. And the other three people in our group are from the UK, and seldom get to the USA. Financially, it was not viable for them, either. The people responsible got us to a presentation under false pretenses, didn't follow through on their promises, and were aggressive in trying to persuade us to buy. We were seriously incapacitated, leaving for our next destination two hours late. We left Williamsburg with a very bad taste in our mouths, and won't ever repeat this kind of unpleasant experience.

She begins to have yet another attitude and says "Well if that's what they told you then there's nothing we do." Then proceeds to ask me for the dates again (Now I'm pissed! Past irritated or being annoyed just straight pissed because of her attitude for no reason at all). So I give her the dates. She looks it up asks me the hotel which I give her because it's the only one that is available. She then proceeds to tell me she can't book it due to the account being on hold. I lost it! That was my EXACT POINT! Why ask me for the damn dates if I told you from the damn beginning.

I told her I would like to speak to a manager about it because she obviously doesn't understand what I'm saying. She puts me on hold and returns in about 5 minutes to let me know that there is nothing that they can do to remove the hold because the bank needs to confirm that my payment went through because they basically don't know if I was good for it. The level of that customer service was horrible and unprofessional I definitely didn't like the way she handled it. I'm annoyed because of her and also because Wyndham doesn't do anything to help their customers for a resort. Horrible horrible! I truly dislike every timeshare out there. Mind you I wouldn't even have bought one if it wasn't because of an man that was with me! I hate timeshares and it's a waste of money! Please don't buy one. You can save way more money by putting some money on the side!

In the morning, I told my sister what I had found out and showed her this website. She then initiated an account with Club Wyndham. We are interested in going to Boston next year and tried to schedule a stay at the resort/hotel near Boston. No availability. So then we looked for availability in February or March. No availability. Now who wants to go to Boston at that time of year? We then tried to schedule vacations at other resorts. The screen showed that we had to call a 1-888 number to schedule. My sister said this is just as hard to schedule as it is with RCI. We were promised easier. Availability of resorts are kept a secret. It did not show up on the computer screen. Anyhow, we started counting how many lies we were told by the salesman. It was nine. I cannot remember all of them, but here is what I can remember.

We were told we could go on a cruise on Norwegian for 45,000 points and it was based on the cabin, not individuals. We could take several people for 45,000 points. No, the website said 105,000 points per person based on double occupancy. My sister who receives all the mail from RCI was told she was notified that Wyndham had purchased RCI a year or two ago and was offered the chance to upgrade our membership at that time. My sister does not remember ever receiving such an offer.

This is what a previous reviewer also wrote about. I asked my sister, "Do you remember ever getting a letter about upgrading your membership for $23,000," and she replied no. I believe she would remember such a thing. Next, they were going to give us a deal. They were going to give us the deal they offered a year or two ago and not the increased price now. It turns out this upgrade to membership was not an upgrade but an additional timeshare of one week at the resort we were currently staying. The salesman even commented to us that we did not have enough points with RCI to stay on the beach and that is why we were at this resort which was about a mile inland. And yet I bet this is the one week timeshare we bought.

I found the four digit number of the resort on our paperwork, no name for the resort. We were also told we would have priority scheduling. My sister asked several times about what priority scheduling meant but did not receive an answer. I found it in the paperwork. We have priority scheduling only at our home resort, the resort we did not know we bought a timeshare at. We also did not plan on coming back to this resort and had told the salesman that. We like going to different places. There were monthly assessment fees.

Even at the time, I got out my phone and calculated these fees to be over $1000/year. My sister figured out these are maintenance fees for the home resort. The salespeople never called these fees maintenance fees; it was assessment fees. By charging by the month, it makes the consumer think it is not so expensive. In the presentation, we were shown how many vacations we could go on with the points we purchased. However, on their website, it shows the vacations are a lot more points than shown in the presentation. And we looked at quite a few different resorts.

We decided to cancel. According to state law and our contract we had five days to do this. We sent a letter overnight to Las Vegas cancelling the contract. We returned the Kindle Fires given to us by priority mail to the building at the resort the presentation was held in. My sister's credit card was credited within the 10 days allotted for the full amount. This was an experience we will not do again. No more timeshare presentations for us. We will continue scheduling our vacations as we have been doing.

Then you say no and there is another person who sits down and gives a run around about a sample for two years and if you don’t like it after you have used those points you can just walk away but that was going to be a 3600.00 investment to try it out. So the whole time you think you’re going to have all these days to use in actuality you would end up with about 25 percent of the time you were led to believe. Funny the other more expensive options were not presented to consider after the initial sticker shock. The whole process was very misleading, be careful.

We were lied to about last call being $219 to $319... that's just a transfer fee. Any all inclusive is extra on top of your membership. We were given additional vacation time the day we signed up bc we caught the presenter in a lie and that should have been our sign. I've been waiting 3 months for a refund and cancellation and promised 4 different times a decision date. My case manager is almost impossible to get a hold of and her "direct line" is no longer valid and the operator is always busy. I leave a message and they never call back. As I wait for them to make the decision they are still charging me monthly fees. This program is a rip off and a headache. Don't be fooled like I was.

During the presentation we were told that customer service is the most important thing to Wyndham and that's why everyone receives such 'valuable gifts' for attending. We then went on a tour during which we saw that our friends were done with the owner's meeting and were going out to sightsee. We however had to go back to the office for another salesman who gave the hard sell which we declined at this time due to financial circumstances although my husband said in 6 months to a year it would be possible. That salesman left to go 'process' our gifts.

Another man came to do a survey with us regarding the property and presentation and of course the final 'push' to buy. We reiterated that in 6 months would be a better time for us and he then tore up the survey and threw it in the trash. He took us to another office where he said a woman would give us our gifts. The woman gave me another survey regarding the salesmen which I did write nice things about. Upon handing her the survey I asked what gifts we would get and she said "you get NOTHING" !!! I was flabbergasted.

We asked to see the manager who meandered slowly to us. I told him that no less than 5 people had said we would be getting gifts but now we were told we get none. He then said our "gift" was the "privilege" of staying with our friends. Unbelievable!!! We could have been out and about sightseeing instead of wasting two hours of our 2 day vacation listening to BS and being LIED to. In 6 months time when purchasing a vacation club I will go with any other company, NEVER again Wyndham!!

This timeshare is a joke and their disrespectful to their clients. They showed no compassion over my mother's disabilities and her inability to be present due to being hospitalized. My father is a veteran as well as my husband, we came down here for Memorial weekend ready and excited about having a great trip. Wyndham really caused a lot of stress and taking time away from my family. I do not recommend looking at them or using them in any way, shape or form. I hope if you attempt to get the tickets you only do that and leave them in the dust because they are not worth purchasing. My husband and I were married in Branson 8 years ago. We were very interested in buying a timeshare so that we can continuously come back and enjoy the location where we got married. I am very glad it will not be at the Wyndham at this time.

It's one thing to be rude to me but when you're causing a scene and then rip something out a small child's hands that is it for me. That is borderline assault in my eyes. This company is a joke and employs people who can't handle themselves and severely misrepresent the company. Possibly that is how the company is as well... disrespectful and unruly thugs who think this behavior is acceptable. They will never get my business and deserve to be trashed all over social media.

I thought I was getting the explanations I needed and was asked to initial for the changes made. They wanted me to give up my deed for points too! Well, it happened again! I had lost my rewards card a long time ago but had no clue what it was for anyway. Now I know it is a credit card with 21.6% interest. I was encouraged to put all my utilities on it for autopay and use it to spend on vacations. Payments <$90mo! For the final signing, I saw a line that had been talked over fast that would add almost $20,000 to the credit card with payments of >$300mo. I had made them aware that I had been diagnosed with breast cancer and anticipated large medical bills and am living on my SS. I am 82 yrs old and my memory is no longer great when it comes to remembering dates, like to call them in Dec or Jan!

I thought it was over but today I received a rewards card in the mail. At first, I thought it was a replacement for the one I had lost but it wasn't. I thoroughly checked it out, fortunately! It had a credit line of $4000 but there was only $416.11 available! I noticed that in the real faint print below that there was a pre-authorized charge to Wyndham for $3583.89! I have NO clue what this is for! Probably something I initialed when these "non-sales people" rushed on the paperwork that would "fix" my problems!

I have made complaints to the right people but it will take awhile! It is impossible to sell this property. You can pay about $600 to have one of these shysters "advertise" it with no guarantee or pay someone to get you out of your contract and GIVE them the property you paid for and have been paying maintenance fees on. Does it revert back to Wyndham? A very dissatisfied owner:

That Wyndham was so big they could care less about one individual. So I thought I would write a review for the Consumer Affairs instead of Wyndham Corporate in hopes that people would read here before getting a room with Wyndham hotels. When an employee tells you that corporate could care less from experience it was evident that truly is the case. Will now look to see if the hotel is owned by Wyndham and if so I will stay at a local Airbnb. I could care less about Wyndham!

While it does state this in their terms and conditions, Coconut Cove is NOT anywhere near a 3 star hotel. In fact, it is not a hotel at all, but a crappy MOTEL!! You can only access your room from the outside. So I do not care what they call themselves, this is a MOTEL. It is dingy, dirty, ripped carpeting, no maid service, etc., and NOT on the beach as I was expecting. AND if you google this, it is rated as 2 stars not 3 and as I have stated, is a Motel not a Hotel, which is not what their terms and conditions state!

We winded up not staying there and had to pay of course to stay at another hotel and then for the next two nights drove 3 hours to Naples to stay with friends because everything was either booked as it was Mother's Day weekend or $300+/night! They ruined our vacation, caused us to spend money on a hotel which we thought was already paid for and wasted hours on the phone with them fighting about this! Unless you do not care where you stay, DO NOT DO THIS!!!

The offer is AWFUL. I don't know how they sell it to anyone. It makes zero financial sense. They sell it using high-pressure used car salesman techniques like not showing you the pricing until hours into the presentation, make the price "only good today" and ganging up on you with multiple salespeople. Analyze the #s and it is simply an awful deal that gets you to pay them a lot of money upfront, guarantee to pay them an ongoing maintenance fee forever (in an amount that can go up at any rate they choose and from which there is no escape), and in return they do NOT guarantee you anything at all! Nothing. You get points that supposedly get you into "any Wyndham location worldwide" but most of those locations are awful (look at the Trip Advisor reviews for most of them). The good ones are never available and there are numerous hidden levels and additional fees that make either using the points impossible or that require you to pay large additional fees.

Trying to use the "free gift" is virtually impossible. You can only book within 30 days of travel which means that you can't get any of their better locations because they are all booked well in advance. In addition, you don't really get a week, you get a value that you can apply towards a week. The value only covers a portion of the fee at most locations, plus there are large "resort fees" at most of them. You end up saving nothing. I don't know how they are allowed to offer this scam and frankly it's shocking to me to see salespeople who seem like otherwise perfectly decent human beings essentially trying to steal from unsuspecting customers/victims of their con.

One supervisor I guess did not give me his name stated the wrong information about how to use the points. All data provided was not given to me in writing despite me asking for it. The "DEAL" $49,000” - (or around $145 per 1,000 points). 15,000 points needed for Travelodge! What a joke and what a scam. Don't even think about it! Extra maintenance fees and taxes per year exceed the regular booking of a decent hotel! After further research 75% of what you pay is for advertising and commission. Remaining value is less than $1 on eBay!!!

What makes this upsetting and ridiculous is that I could easily book a room through Booking.com or TripAdvisor for the exact same dates, but to the tune of $494/night. So Wyndham is in the business of selling deeds to units marketed as points that you can use anywhere, however, you can't always use said points and are blocked from booking - yet they triple their money and continually beat earnings projections - likely because they now have your money and are holding back rooms to sell on websites and lure in more potential buyers. Save your money on their costly upfront buyer fees and long term annual dues!!! Just book rooms at the places you want to visit. In the long run you will save yourself a lot of money.

Then she said, "My finance person will explain you about the price." This finance lady called Brandie came and she started explaining and said, "You have to pay $23000 for 150,000 points and you will get free vacation for lifetime or pay $125000 for 400000 points." We asked how much points is the one night worth. She said 6000 points but then asked if you get the expensive hotel it will be more points. She said, "Yeah. Not more than 15000 points a night." I asked her if we did not like it and want to exit out then what do we need to do. She said, "There is a exit program but we do not have details." I got suspicious and then I said, "We have to check out our hotel and we will come back." She and her finance manager then forced my husband to say, "Just fill these papers and to know if you qualify." I said no then she then again forced my husband. My husband filled the paper just to get a qualification info.

We went to check out our hotel and as soon as we went out I called this lady and said, "Do not check anything unless we come back." Over the phone she said, "Yes. We will do when you will come back," and then texted me back after few minutes that my finance manager already ran a credit check. I got so angry and by the time we came back we decided we will not take this thing. We came back and said we do not want this and declining this offer. They again forced us but we said no. Then she took us to some other manager and said he just wants to a decline survey. This person asked few questions like why we are declining and all. Then this person again offered if you pay $3300 you will get 400000 point for 2 years and if you like it you can continue otherwise you can exit. We still said no and declined the offer. We got up and collected the $75 voucher which we initially paid for.

Guess what then? We started receiving emails after 3-4 hrs that your Barclays card has been approved and Wyndham Blue membership info. We did not sign up for all this. We were on our way to Georgia from our vacation and once we reached home we got another email that you will receive your Barclays card within 7-10 business days. Me and my husband both called Barclays and got to know they opened a card in my name. I told them to cancel the card and I was so angry as they mis-used my info without my consent. It's not finished yet. This morning 04/12/2018 at 7 AM I received another email that "thank you for using Wyndham visa card. You are now a Gold member."

Yesterday I was blue member and today they made me gold member. I realized they might have opened Wyndham visa card for me. I am trying to call Wyndham customer care on the no. given everywhere on their website and all over internet 1.866.996.7937. But when you call this no. they tell you to listen to another offer but there is no option to talk to anyone. I am so concerned now that they are using my identity to do this. I do not know what else to do to stop them. I am so thankful that I did not sign up for their scheme but this is so awful that they are using me and my husband's identity now. Also, in their scheme they do not tell you about the cleaning and maintenance fee which you have to pay rest of your life which is actually a hotel price if you look at it carefully.

This is a big SCAM. I am read so many reviews here and I think so many people are trapped. Somebody please suggest me what to do and how can we do a complaint about them. How these sales rep sleep at night by scamming so many people. One more thing to add the voucher they gave us for $75 is not worth anything. Once you book a hotel then go to the hotel they can say it's not available or you can upgrade. Once you upgrade they will charge you between 100-1400$ for a week which is written in their letter they attached with the voucher. I am not even going to bother to redeem that voucher. I do not want any more of my info to be given to them. I hope this is helpful for anyone. Also I hope someone can suggest me to stop them from using my identity.

And no, we did not buy anything from them. And no, we did not fill any form asking for our financial info including the SSN. We are very proud of ourselves not giving in. And I feel sorry for those people (most seniors) who fell into their traps. Also I honestly don't know how those salepersons could sleep at night. And how they could go home everyday after work and look at their children (or grandchildren) in the eye, thinking proudly: "I scammed 5 seniors who are at the age of your grandpa/grandma".

Basically, all the info I received at the original purchase time was false, those are my words not William's. I told William that I was assured, at the time of the purchase, San Deigo was no problem. William told me he would have to request the recording info to verify I did mention San Deigo. If that in fact was correct, he would issue a refund for the full amount. I was appalled! I said; "What happened to the customer always being right?" His response was that if the recording confirmed I specifically said San Deigo then I would receive a credit.

He was going to call me back the next day. Of course he didn't, but I contacted him the following day. Of course, William wasn't working that day, I then said that I wanted to talk with a supervisor. At that point the woman told me the info I said I had given was verified to be correct and a refund would be issued. Three days later I received confirmation of the credit. From my experience, dealing with Wyndham Club, I'll never have a good thing to share about them. I tell my story to everyone and anyone, including in a forum setting, about my dealings with Wyndham.

Once we used those points (all in the offseason on 2 vacations) our experience went downhill fast. What is more aggravating, is while as a Wyndham owner, the website will tell you the resort of your choice is completely booked, however you can go on VRBO, Hotels.com, Wyndham Extra Vacations and find that you can rent at a Wyndham property for an absurd amount of money. A loophole that owners have found to make money off their timeshare. If you mention this when you call in, you will be given many different reasons why this is allowed. Then you will basically be told that it is your fault for not booking in advance. I was also told that I should call in for assistance when booking vacations, that a representative would be better able to assist.

The assistance was great! I called in asking for assistance in booking a vacation in Myrtle Beach (we are from upstate NY so this is about a 12hour drive) the representative was very happy to tell me that Myrtle Beach is booked (again unless I want to pay $250 a night on hotels.com) but I can happily book Atlantic City! A bit of a difference from a family trip in warm weather to an adult trip in cool weather. The kicker is trying to sell it. It is worth absolutely nothing. So we are stuck with a timeshare we can happily use in Atlantic City or The Poconos, but anything else, unless we book 10 months out in the offseason is off limits.

The Wyndham Sales Staff did so many underhanded tactics; trying to get lure me away from my older relative so they could get her to sign something; the co-ownership life; the combined meeting lie; not telling us how much money it would cost and how many points were needed to reserve any type of room (kept saying they were waiting on Joey to calculate - then we Joey joined us, she was waiting on someone else to do it); even saying they meet my relative before at previous meetings (a lie).

My relative kept repeating she was not signing anything that day, that she wanted to think about it and they kept repeating "the meeting is not over yet and you will not get your free dinner tickets and vacation voucher if you don't stay till the end of the presentation" (which were promised if we attended, but it was obvious that unless she bought into Wyndham the presentation would never be over); having 4 additional sales staff (evidently each one was the manager of the previous one-up the chain of command/power I guess) try to talk her into signing over her property to Wyndham for points. There were 3 people gathering around her, pressuring my elder relative to take out a loan or at least let them run a credit check and the lady they called Joey, kept jamming her finger on a paper, saying over and over "just initial here; just initial here" when my relative finally had enough (I had already got up and was walking out).

Finally after 3 1/2 hours of the most unscrupulous sales tactics I have ever been a witness to we just got up and walked out as they shouted, "You're not getting your vouchers." Really -- No Lie! After the "presentation" we went to the Plantation Desk Manager, who informed us they had multiple complaints about the "presentations" and that Wyndham had purchased timeshares where the maintenance fees had not been paid and they owned about 10% of Plantation. He said they placed Wyndham's name first because they had more brand recognition. I told him they may want to reconsider using the Wyndham name!

I will NEVER stay at a Wyndham again. My original stay was at the Downtown San Deigo, CA location. The room and hallway smelled like cigarettes, when I called and asked a switch rooms they said there is no smoking rooms at all so it shouldn't smell like that at all and oh well for me. All around worst service, poor rooms, don't deal with them. Would give no stars if I could.

Customer service was not helpful and basically told us we just needed to spend more time learning their system. Our issue was, that every location we were trying to book, had no availability. My question was... is why can't I put in the dates I want to travel, unit size needed and get results for all units throughout the world or designated country, that meets my needs. We were told "our system can't handle that and we needed to search by specific locations". What a joke. After explaining my frustration to the customer representative and learning there was not much more they could assist with I hung up very pissed off.

Within two days we had vacation specialist contact us explaining they had a program for new owners that would help to alleviate our frustration and help to learn their booking system. All we had to do was pick a destination off of their list for $249 for 4 days/3 nights, to spend some time with experts to help show us the ropes and become comfortable with their services. Putting faith into the individual we were speaking to, we agreed to book this vacation. Upon receipt of our itinerary, we noticed that nothing that we discussed or agreed upon was accurate in the booking reservation. I immediately called the helpline to get this corrected.

Unfortunately I spent nearly 20 minutes on hold before I was able to reach the first person at Wyndham resorts. They were not able to help me and forwarded me on to a supervisor. After another lengthy wait on hold I finally reached someone that told me the information presented to us was completely inaccurate and vacation I had paid for was not going to meet our expectations. At that time being extremely frustrated we asked for a full refund of the vacation price. While that refund is in the process of working through the system I asked for a confirmation email to please be sent confirming cancellation of this vacation.

Unfortunately that email never came, so I called back the next day asking for some sort of confirmation that this was canceled. After waiting again for over 20 minutes I was able to finally speak to someone they told me they do not send confirmation emails on cancellations and that I needed to trust them that the refund was in process and would posted within a few days. Even though I explain to this representative that we had been lied to and missed lead multiple times since purchasing our timeshare, I was leery to believe a word they were saying and requested some sort of confirmation via email be sent. He basically told us that all documentation is done on templates and they do not have a template for canceled reservations. I find that hard to believe and pretty pathetic from an organization such as Wyndham resorts.

Bottom line is for anybody that is considering purchasing a timeshare through Wyndham resorts I would encourage you to read all of the reviews, consider a horrible customer service and issues other members have had before you make a ridiculous decision like we did. Currently we are reviewing our options to cancel this purchase or potentially sue the organization. From day one this is been not only a nightmare but a frustrating experience but no new timeshare owners should have to go through. Save your money and your headaches and spend your money elsewhere.

Stay with me here! So now, I have 2 reservations!?? I called Monday to cancel the first one. The rep placed me on hold for 30 minutes & the phone hung up on its own. I called back & the office was closed??? So by then I was wondering if they receive my request??? Because he told I would have to speak to another department to confirm.

Needless to say, I called back Wednesday morning, and the rep was sick, but still working. She told me nothing was available in Destin after I’d already booked and received my email confirmation the 2nd go around and then I had a confirmation for the first one, only I never received it due to the mistake. Easy fix right??? So ALL I want to do is cancel the first one, but she tells me I’m was even booked where we confirmed that I was booked!?? Then she tried to offer me a packed to Myrtle Beach and other destinations when clearly I’m trying to get my reservations that I’ve paid for straight!

I called the hotel in Destin & they did have me booked twice. She agreed to cancel the first confirmation that had the incorrect info and we’ll keep the later one! I called today to discover that it was canceled‼️ I’ve made plans to travel next week with my family and my vacation was screwed completely up! The first reservation with the incorrect info was kept, and some genius took the dates that I reserved and now they are no longer available??? The notes documented stated that I declined the Myrtle Beach offer & that I wanted to cancel! Why would I be accepting another offer to another destination when my first destination confirmation is in the air. She was so busy trying to offer other things, she clearly didn’t care that I had a problem with my reservation.

So now, I don’t have the vacation that I was confirmed and had to call the hotel to find that out! They told me that the only thing that could be done was for me to be on standby, like a bid. I asked to speak to a Supervisor and was told that there was a 72 hour turn around window. Today has been a long day & I’m very disappointed! Then to think that you have to sit in during a presentation and listen to people and you can’t get the reps to listen on the front end, is kind of discouraging! I hope no one experiences what I’ve experienced!

We ended up the "proud" owners of Wyndham Margaritaville Rio Mar, Puerto Rico. So as time has gone on, we've researched multiple locations of Wyndhams and no, they DON'T all have what was shown to us. Some are pathetic little studio rooms. They don't tell you that you have to use a large quantity of points to actually get a 1-bedroom facility with a full kitchen. But then, I guess they'll tell you anything to get the sale. We've stayed at three of the Wyndham (non-Margaritaville) properties now and paid mugo-points and they are just "OK", definitely not worth the money. I'd rather stay at an all-inclusive property where you don't have to go get your own groceries and where you have daily housekeeping service. The last straw: we just booked our actual "home" property of Wyndham Margaritaville Rio Mar in Puerto Rico.

I had some questions about the room (I have moderate disability), so I called them directly to ask about the category we were booking. The phone just rings and rings, no one answers. Or they pick up the phone and hang up immediately, as if they don't want to talk to you. I realize they had horrible hurricanes go through there, but they are now FULLY RECOVERED, I have read several reviews of people who have been staying there throughout the month of February 2018. I have also called our (supposedly) "exclusive, dedicated to Margaritaville owners only" line and they are of no help... They direct me to the property, who again, won't answer the phone or just picks up the phone and hangs up.

The one question I was able to get answered from the "exclusive" Margaritaville rep (not anyone directly on property) -- I asked, "So, is the Margaritaville area separate from the rest of the Wyndham Rio Mar property?" She rudely said, "No, everyone can go anywhere on the property." So we were blatantly LIED TO by our sales rep back in Florida two years ago. WHY THE HECK would we have paid this kind of money to buy into a mass resort?

The only reason we bought in was to have nice rooms like the ones that were shown to us by the salesman, and because of the promised "exclusivity" of the Margaritaville properties. LIES, LIES, LIES. And I have no idea how we'd ever get out from under this - is there any way of selling it? When we signed the paperwork back in Florida, I asked the finance guy this very question and he looked at me like I had 3 heads, like I was the stupidest thing on the planet. So evidently, it's impossible to get rid of a timeshare. People, PLEASE don't buy into Wyndham - especially not Margaritaville.

Her total lack of respect was so bad that one of the young ladies at the front desk heard enough of what JULANA said to hand us a piece of paper with the phone number to call to complain. As great as Robert ** was, that's how pathetic JULANA was. Shame on you Wyndham Vacation Resorts for allowing someone like her to be associated with your organization. PS - when we called Wyndham Vacation Resorts Corporate Headquarters in Orlando, FL to complain, a recording comes on saying we are calling outside their normal business hours of 8-5. We called at 3:30 pm on a Monday afternoon. Run, don't walk, from dealing with Wyndham Vacation Resorts.

My husband and I sat there long as we could with our three small kids who were antsy and restless. The guy Chris (fast talker) presented the information and we went back upstairs so they can figure cost. I was already committed to not buy anything but the agent who worked with us individually kept stating "You won't get your gift." I stated what gift? I paid with my credit card for tickets even though she discounted it (supposedly). I am exhausted and my children are ready to leave, I have mentally checked out of this deal. She went on to inform Chris to get his fee sheet together. In which he informed me that I couldn't leave, I explained that I didn't want their goat tickets, refund my credit card, and they could not hold me here against my will.

I threaten to call the police in order to get my refund. In which Chris informed me his family is the police in the town and it don't work like that. I informed him the representative scammed me, I asked for the manager, and for us both to go walk over to the booth (across the street) because she did not inform me that the $25 was for a commitment to a speech, but for tickets. Finally this guy realized I wasn't the pushover type and authorized a refund downstairs in the lobby area for my $25. This a joke. Do not waste your time. I am a rewards member and never been treated like a criminal for standing up for my own right.

I was then offered a deal to trade in my fixed week timeshare for points if I bought points. The point system is based on resort/season etc, but I was told with my trade in & purchase points I would have about 4 weeks. And with payment options they explained (and I questioned over & over), monthly payment, interest & duration seemed doable for a place I enjoyed all these years. I never received the trade in, no papers ever arrived as promised, & it is not in Wyndham’s system as promised. I do however have proof of the lies of the trade via text with the salesperson. Then I come to find out the amount of time I purchased wasn’t even enough for a week at the cheapest place in Shawnee, & useless anywhere else. Payment options as well were a lie. The affordable payment per month will take nearly 3 times as long to pay off as they said & interest was not what they stated upon sale. Leaving me with a much higher monthly payment than I can afford.

I am now stuck surrendering my fixed week timeshare for I can’t afford the maintenance fees due to the payment of the points I was tricked into buying. And I am left with a high monthly payment for a useless amount of vacation points. Wyndham sales people not only use unethical sales tactics & trickery, but omit important information, lie & make sure they keep distracting you while trying to go over paperwork. They will do anything to secure a sale. STAY AWAY FROM WYNDHAM RESORTS & TIMESHARES. They do not care about you or your families. Save yourself the headache I have endured. And I urge anyone who had similar interest to speak up. Thieves like Wyndham & the corruption in the timeshare industry needs to be stopped.

We paid over $15,000 plus our monthly maintenance fees and can't even take our family on vacation. Then I was told our point would roll over if we didn't use them so we decided to skip vacation 2017 since we didn't have enough points to go anywhere nice and now I'm being told that we had to move the points at the beginning of 2017 so my children will once again not get to take a family vacation. I asked if anyone could roll over our points this one time as a courtesy since we were lied to so much and the lady said, "No we don't do that." She moved the points to RCI which I've been told are junky hotels. Thank you Wyndham for memories to last a lifetime!!!

That evening I noticed a $1,000.00 pending fee on my PayPal account. Four days later it is still there. Placed a call to these crooks and was told that it can take at least 10 business days to resolve; it was on the contract. "But I never signed anything", I told the unprofessional lady on the phone. She informed me, "When you give your information they automatic charge your card". Well I didn't sign anything. My son signed for me (left my glasses at our hotel). These gimmicks are crooks. My fault to save $150.00 was not worth my time. Stay away from the Wyndham... or others who try to scam people.

They obviously did or they would not have changed the mailing address on file to the new owner (not the name), so I forwarded them all the emails with documents again. Meanwhile, the new buyer has to call to get the dues statements (as she is not getting the mailed statements) and her checks are continuously cashed, but not applied to the account! Will this timeshare nightmare ever end?? Stay clear of Wyndham and the incompetence of their transfer department!!

November 21st, 2017 around 2:45pm we arrived to the Wyndham Resort presentation, checked in, met a very nice lady (which I forgot her name), it was the salesperson in charged of introducing this "amazing" package, she asked questions like: Where is your next trip to? Mention 3, how much do you spend TOTAL on vacation? etc. Then the "guest speaker" Mr. **, started the presentation, showed us testimonials, videos of the resorts and their latest additions. When done with the presentation, the lady took us to another room, gave us a paper to fill out before we could see 2 of their rooms, my husband filled out the page, and then we were introduce to Richard ** (another salesperson).

We proceed with the Resort tour, the 2 rooms we saw were beautiful, the lady salesperson was very nice and explained everything in detail about each room, and resort activities. Right after the tour, we went back to the room to talk about the packages. Richard showed us 3 different packages. #1 with a $869.23 dollars a month lower down payment; #2 $58,568 total package with a down payment of $23,000 then 400,000 plus the "gift" 600,000 equivalent to 1,000,000 for our dream trip to Switzerland or Thailand; #3 was for about $240 something dollars with the same points but higher down payment. I declined and said I needed time to think about it before making a decision, to what Richard insisted it was one in time life opportunity, he knowing that my husband is a pastor, proceeded to use God by saying "God wants you to be stress free and to have quality time with your family", I replied that also God wants us to be WISE.

So to get him off my back I told him to give me 24 hrs to think and to talk about it with my husband (hubby was sure to buy right away), Richard continued saying "it's a sign from God, that clearly you can't see", he even said "you really need to pray the right way to be able to hear God telling you and your husband to enjoy his creation", 5 minutes later he gave in to let us go for lunch, come back and fill out paperwork to get our membership. I went out came back and told the lady "give me the paper. I don't want this", she said "I'm a single mom and I wished I had this opportunity when I was your age."

I signed the "decline" paper, walked to the front desk to receive my gifts and money back, then Richard approached me again giving me a lower monthly payment of $108 and only $8,500 down payment. I said "No, thank you, I don't want this", he replied "You are gonna regret it for the rest of your life, and you are gonna wished you could see me again to give you this deals", I smiled and walked away. Hubby looked up reviews and now we are both thankful we did not bought anything from them.

It starts with them trying to lure you in with the promise that they offer a wonderful breakfast and it will only take 90 minutes and you can go off and enjoy your vacation. Every time we told them “no” and we just want to be left alone. They then asked if we were aware of usually the latest gimmick to coerce owners into an update, and when we said “no”, they got you. This has happened time and time again. It should be optional to receive any updates via email if they are important. It's just amazing that Wyndham can rob you every opportunity they get with their lies and deception and there is nothing you can do about it, or is it!

We just left Las Vegas on a Wyndham party getaway weekend. We were told that it was imperative to attend an owner update because Wyndham had undergone many changes that would affect us. We hear this every time, but nothing changes. It's just another way to tell you more lies to get you to purchase. This so call update was a wake up call. The scam was so obvious that it made me realize that the points we have is worth nothing. As a matter of fact I talk with lawyer and he said that our timeshare was worth about a $1.00. The reason Wyndham can get away with this is because they are a billion dollar company. You can't make America great like that are can you? We was lied to from the beginning and we are still being lie to. I read a lot of complaints so I know that we should be able to get a class action lawsuit. Let's do it!

The more I poked and prodded the more I felt this was dodgy. These guys promise you lots but won't write it down to let you think about it. They do a tag team spiel and when you won't bite they become aggressive and start talking down on you. 2 hours later I got really hacked off after saying no 20 times. I had never heard of them and now reading these reviews I feel sorry for those who get pressurised into buying this. They want you to part with tens of thousands of dollars in 90 mins and are surprised when you want to think about it?!? Don't bite!

The burden is not worth it. You get nothing out of it as Wyndham reps state. Their breakfast they lure you in with bragging, "It's great, we will feed you gourmet breakfast..." I hope that's not what Wyndham serves at their resorts because anyone can crack 20 eggs and throw in a bowl and mix away. Microwave bacon isn't gourmet. They have definitely created a bad image for themselves. Anyone who deals with Wyndham knows. They don't even need to spread the word since all the credit is going to Wyndham for their bad reputation. I feel that every employee are all heartless crooks including the spokesperson who feeds you a sob story about him battling cancer. Who knows if that was even true. Wouldn't be surprised if it wasn't.

Don't fall for any sob story or promises they try to feed into you. Wyndham by far is worse than people who perform credit card fraud. Its only a matter of time until you can't convince the innocent of buying your crappy resorts that are worth less than FREE! Brutal BRUTAL BRUTAL. Wyndham should be ashamed of themselves!

Then the "second closer" was called over. Within 30 seconds he had called us "stupid for not jumping at a multi-thousand dollar opportunity", and told us that "most military vets (like us) couldn't afford it because of poor credit ratings. Dumbfounded, we let him know that we did not even want to hear their offer and would not purchase no matter what the price. As we got up to leave, he speculated that we just spent 2 1/2 hours there because we were interested in the free store-bought cookies, and $50 sales incentive.

The rooms are comfy with excellent climate control. My suite had a living room, dressing area, fabulous bed, sleep sofa in the living room, a TV in each room, kitchenette with microwave, coffee prep, fridge, etc. small but practical bathroom with easy to use shower, white comfortable terrycloth robes are provided (2 per room), a furnished balcony, excellent lighting with multiple possibilities to provide just the right atmosphere, lots of towels and pillows. There is also a Tea Room on the second floor with pastries, etc. and a pastry shop adjacent to the first floor. The staff was nothing if not attentive. Although my room overlooked the pool area, once the French Doors were closed, absolute silence! There is also a rule against jumping, etc. into the pool which helps to diminish the noise level. A great experience all around and for a moderate price. Although this hotel is rated 3-stars, I would rate it a 5 and I have stayed in many a 5-star hotel in my time.

We went to the presentation today and talk about high pressure. We had 6 different sales people come to our table and try to high pressure us into buying. (they were all rude) 3.5 hours later, after telling them no about 20 times, the last guy asked why we were there. I told him that it was because we were offered 4 round trip airline tickets. He laughed and said, "good luck with that!" That's when I began to realize that we may have been scammed.

We finally were given a gift voucher and went to the front desk to collect the gift. The girl stated that they were all out of airline vouchers and that they would have to mail them to us. She handed me the $50 food voucher and asked me to sign a paper stating that I received the agreed to gift. I told her that I didn't want to sign because I didn't receive the airline tickets. She said that it was just for the gift card and not the airline tickets so I signed it. After reading all these negative reviews, I think I made a mistake.

All I know is if I don't get my airline tickets within 3 weeks, I am going to the State's Attorney's Office and the Real Estate Commission in Tennessee and filing a complaint against this company. With all the negative reviews and stories similar to mine, hopefully they will take action against them because I believe they are crooks. It's a shame that such a large company has to resort to these tactics to make money.

First promise is a free "Wyndham" vacation. You are given a certificate of attendance, which you then send to a third party within 30 days of attendance. They send you a confirmation and you send them $50 check to cover hotel taxes for trip. They then send you a request for days of travel. You get a first choice and second choice. Those dates must be three weeks apart and not within a week of a major US holiday [Xmas, New Years, July 4, Labor/Memorial Day, Easter, etc...]. If neither of those days are available, you will be required to pick two more dates. If those aren't available, you pick two more, etc, etc, etc.

I have not attempted this part of it yet, but have been told it is painful and I don't know if you will receive your $50 back if you aren't able to book a trip. Another part of this is that they promise a "Wyndham" vacation. This isn't exactly true, or at all true. This third party [Fast Track Promotions], will book you a vacation where they can, but Wyndham owns many hotel chains and has partners.

Second promise is a free lunch. They did feed us a free lunch. Grilled hamburgers, pasta salad, some little desserts. I am not going to complain about it because people go hungry all the time, but if you are expecting a nice lunch, don't expect more than that. Third promise is a free night stay at a Wyndham hotel. This isn't a gift certificate, it's a voucher. You call Wyndham and they have to book for you, where they can find a place for you. It's the promise of a "Wyndham" resort, but again, you probably won't be at one. If you are trying to book a multi night stay somewhere, it'd probably be cheaper to book online and find your own place. Haven't bothered with this since it seems like a lot of work to be someplace I want to be and it'd probably be at full blazing retail pricing.

Fourth promise is $100 dining money. What you actually receive is 4- $25 "Dining Dough" certificates. After you get them, you go online [at restaurant.com] and create an account. After doing so, you find a restaurant that you want to go to [that is part of the program and just by my count, it's a fairly small sample of restaurants] and use the dining dough to purchase gift certificates at that restaurant. I was of the belief you could use them to pay for your meal there. They are really more like Groupon deals. You get 50% off on your meal. If you spend $50 there, you get $25 off. They are dine in only, of course. They want the tip money and get you to spend more than the minimum. If there are restaurants you like, then bonus. If not, not much of a deal. When I looked, there were places I would go if it were free, but not many that were on my usual restaurants we eat at.

The presentation itself is predictable. Get everyone involved, make you feel like they know you because they call you by name [keep your name tag on, though ;-) ], play the emotion card well. They have lots of destinations to visit. If you want in, the bare minimum is approximately $17,000. It won't give you much as far as vacationing. Probably a short vacation every other year. The big push is to get you in that day, so they give you a dream vacation [8 day/ 7 night at any Wyndham resort] which I assume is legit because you are a member. They also promise super discounted pricing at all Wyndham owned properties and the ability to book through a special service that gives priority over non-Wyndham customers. They won't offer that $17,000 to get in, you have to look at their point system and figure out what it costs and tell them.

They also want you to purchase using their financing. It is pretty pricey. I'm not a financial specialist by any means, but I am smart enough to know that if you are doing that, you are getting ripped off. If you don't have special financing for yourself or, have the cash, I wouldn't be buying. You will pay a LOT of money to be a member, way more than the advertised price. Also, it takes a lot of time to do, minimum of two hours to hear the presentation and sit with the sales person trying to close the deal. If you say no, they will ask you to speak with 2 or 3 other people trying to prove it's a great deal.

So, you decide if it's worth it. I don't really think it is something I would do again. They have some nice properties at nice destinations. They will show you the penthouse at the property you visit. The places you stay and the rooms you get are all based on points. Points cost money. Unless you are throwing in a hundred grand [$100,000] you are getting many penthouse stays and even if you do, it will be for a couple nights.

Remember, one of our couples were ALREADY owners. After we finished with the spiel, we went to the front desk to collect our money and guess what? One couple received $150.00 and my husband and I got NOTHING!! We called Christina at her cell phone (**) and she denied everything. We were very upset. We would NEVER have sat through 2 1/2 hrs for nothing. We were tired, hungry and eager to start our week in Branson. Our two sales guys magically disappeared and we were asked to leave. We talked to a couple Wyndham employees at another location and they were very upset because it hurts them when word get around that people are not true to their word.

To make a long story short, I have talked to, been referred to at least 10 people, most of which did not return my calls. No one cares and they are giving us nothing. I talked to one lady who tried to help me. After talking to Mitch ** (not our presenter) he told me that they were not willing to do a thing for us. My brother will probably get rid of his timeshare because of their business ethics. We went to a presentation at Welk Resorts and it was a totally awesome experience. Professional people, no high pressure, etc. If I were to ever invest, it would be with them. Stay away from Wyndham Resorts!!!!

We went to the Wyndham location on Hilton Head and asked to see the Manager. Unfortunately, neither the Customer Services Manager nor the GM of Wyndham were available. We turned in the keys to the villa and spent the rest of the day searching for alternative accommodations. 15% of our vacation is now spent moving from the bug infested villa to a new place, which cost me over $500 more.

On Monday, I get a call from the Guest Services lady. She tells me that they are dispatching a pest control company to verify. I told her I have pictures, which she asked me to send to her, and I did. Later, I get a call from her to tell us that the pest control company found nothing! And, now they are dispatching yet another company, completely forgetting that we have pictures of bugs on their linen in their villa - which can be geolocated to their property!

Two days later, the lady sends me an email that Wyndham will be returning our money, but will charge us for the night we spent there! So, we have ended up paying for a bed bug infested night at Wyndham; no compensation for the extra money I had to pay at the last minute for alternative accommodations; and no compensation for ruining 15% of our vacation. Thanks Wyndham. You are the epitome of a 3rd rate company!

It starts with them trying to lure you in with the promise that they offer a wonderful breakfast and it will only take 45 minutes and you can go off and enjoy your vacation. Every time we told them “no” and we just want to be left alone. They then asked if we were aware of usually the latest gimmick to coerce owners into an update, and when we said “no”, they hooked us. This has happened time and time again. When you use your timeshare frequently, it shouldn't be mandatory to attend an owner update each time. It should optional with the choice of receiving any updates via email if they are important. But what's the fun in that, it would mean they would have to be honest and that's not Wyndham's style. They like to rob you every opportunity they get with their lies and deception!

In September, 2010, we passed through Las Vegas and used our timeshare for the weekend on route to the Grand Canyon. We were told that it was imperative to attend an owner update because Wyndham had undergone many changes that would affect us. We hear this every time, but nothing changes. It's just another pressure cooker of lies to get us to purchase. At this stage we had 325,000 points and Discovery equity, a program that only gave us access to limited stock, something we were not aware of till we tried to book. Again more lies on how it works or doesn't work. Every location was not part of the Discovery program. So what was the point of recommending the program and how was it benefiting us? That's where the lies started.

Our representative, Neil **, looked at our portfolio and asked why we were in the Discovery program. We told him that at the time, we were new Wyndham owners and had trusted our representative to guide us and they had recommended the Discovery program because it would give us access to multiple Wyndham locations. We discovered that this was a lie because when we tried to book, the agent told us that the location we picked was not part of the program. What the hell were we paying all this money for? He told us that he had good news because the Discovery program was about to expire and in order to have access to more stock, we would need to purchase another 175,000 points taking us to VIP Gold level.

One of the benefits was Wyndham would freeze the price in the event that we wanted to purchase more points and our deed would remain in Hawaii. We were happy that our deed would remain in Hawaii because Hawaii has limited real estate so maintenance fees are very low. Another lie and again Wyndham took advantage of our innocence and vulnerability. In November 2012, we headed out to Las Vegas again and as usual we were told to attend a meeting because Wyndham was changing its structure from deeds to trusts. Our representative, Andrea **, recommended converting our points to Club Wyndham Access. This upgrade would increase our point portfolio, giving us a wider range of access to more resorts, hold the price for 12 months and decrease our maintenance fees which apparently were higher in a deed versus a trust.

We found out that we received nothing more, no new resorts, just more lies to get us to waste more money to fix these so called problems. The only benefit we get is access to book 13 months out. Club Wyndham Access is nothing but a dump pool for Wyndham to make more money out of us. As neither of us are attorneys, we believed the advice we were given and told her that we didn't really want to buy more points and happy with what we had. She told us that the minimum we would have to buy to get into the access program was 84,000 points and it is the new direction for Wyndham to provide their clients with a better “Wyndham experience”.

I tried calling Andrea on numerous occasions and left messages for her to enquire about the Club Wyndham Access program, but she never returned my calls and we later found out that she had left Wyndham. Now were are sitting with 584,000 points, a bigger monthly payment and increased maintenance costs. The most annoying part of these owner updates is that they are never 45 minutes long and as soon as you are about to leave the table, the representatives boss or a financial director just happens to come along with another fantastic offer to keep you there a little longer and wear you down so you land up signing just to get away. We even had people knocking at our door telling us that we had to go to the owner update and we could advise our representative that we only wanted to attend an owner meeting once a year.

This pressure is disgusting! This is pure harassment, and if we knew this was part of the so called “great experience” we would never have purchased. These experiences have almost ruined our vacation experience. This company mistreats their so called VIP clients with nonstop harassment and lies! Wyndham advertises vacations that are relaxing. There is nothing relaxing about an owner update, that is made out to be mandatory, and if you refuse to go they call your room continuously and pound on your door until you agree to attend.

In June 2016, after a very traumatic experience, we decided to take a trip to Oceanside to relax. Just as we had been told before, we needed to attend another owner update because now Wyndham was changing their levels and we had NOT been grandfathered into VIP Gold which would have a major effect on our current status. We were likely to lose benefits and perks of VIP Gold if we didn't upgrade to their Platinum level. At this stage we had invested so much money with Wyndham that losing everything wasn't an option, so again we attended a meeting that literally took 6 hours of our day.

Our representative, Michael **, told us that on Platinum level we would have access to more resorts that Wyndham had recently purchased and the benefits were endless. No more resorts were added that we could use because we were now platinum! More lies. We were concerned that our maintenance fees were once again going to go up. Michael assured us that we could offset our maintenance fees with the points we were not using so it would be a win win situation. What he failed to mention is that you only get $60 per 10,000 points. Not a win at all!! On Platinum level we were supposed to get discounts of up to 50% by booking a vacation and then closer to the time, cancelling that booking and rebooking the same vacation. This would allow us to take those extra points and use them towards the maintenance fees.

Booking a vacation up to 13 months out was another benefit, but he failed to mention that it only applied to your home resort. This upgrade would give us priority over all other ownership levels and upgrades were free and guaranteed. We told Michael that we were concerned that we might have too many points and as we both work and only get a certain number of vacation time per year, we would never be able to use all our points. He told us that Wyndham had a program that gave owners the option to rent out their points and the money we got back could be used towards our maintenance fees, or we could use the additional points for flights, cruises, car rentals etc. Which we found out would cost us $100s-$1000s of dollars more than just booking online, or calling these companies direct. They made us feel like it was a huge savings, and not cost us more than the average Joe.

We reluctantly purchased another 416,000 points and consolidated the existing contract of 500,000 points in the Club Wyndham Plus Program and 84,000 points in the Club Wyndham Access Program into 2 new contracts of 916,000 Club Access Plus and 84,000 Club Wyndham Access. Needless to say, this was a bad purchase as we very soon discovered that we had been lied to once again. We were led to believe that once you have 1,000,000 points there would be no need to purchase anymore and the world was our oyster with access to the most remarkable resorts around the world. We were told that Wyndham had purchased Shell and we could use our points to access resorts overseas.

More lies because if you want to vacation overseas, you have to have someone in that country wanting to swap out with you during the same time period. We were buying points that we didn't need because there was no additional stock we would have access to. They were throwing out words to try and confuse us and make us think we were getting special treatment, better units and privileges that other members on lower levels were not privy too. Lies, lies and more lies!! To add fuel to the fire, they introduced us to PayPal and what they failed to mention is that if you don't pay it off within 6 months you land up paying 19.99% interest and it would retro back to the purchase date, and all that interest would be owed again. So you paying interest on interest.

We ended up taking out a loan at a lower interest rate to avoid the high monthly payment. This is very upsetting and I can't believe that these people have a soul! We had way too many points but they told us we could bank them if we didn't want to use them that year and use them the following year. Great idea but they expire if you don't use them within a 3 year period and it also costs you money to bank them. As if we are not paying enough money just to own them. At this stage we realized that we are so far in the hole that we just have to try and get the principal paid off as soon as possible. We were just keeping our heads above water with Wyndham payments! All this money and the situation we were in only to find out you can buy a million pts on eBay for as little as $2000-$15,000 at any given time. Can you imagine how this made us feel? Infuriated

In June 2016, we went to Hawaii again and attended yet another owner update. This time we were met with a frown and asked if we were aware that we were paying such a high interest rate on our contracts. We had no documentation in front of us and yet again believed what we were told from the documents that we were presented to us from the system. It turned out that we had 2 Club Wyndham Access programs of 916,000 points and another one with 84,000 points. They told us that we could buy the interest rate down from 17.99% to 11.99% by purchasing another 189,000 points, the minimum purchase allowed. What they failed to mention was that we were only paying 17.99% on the Club Wyndham Access Program, the Club Wyndham Plus Program was at an interest rate of 12.75%. In order to bring the interest rate down, we reluctantly bought another 189,000 points.

It doesn't make financial sense to buy more points and spend another $100,000.00 odd dollars to bring our interest rate down by such a small amount. More Lies!! This is complete fraud! We feel like we have been robbed and held at gunpoint every time we attended an owner update. At this point if you do nothing about this, we will seek the highest levels of authority, and media to show how terrible and misleading your company really is. It's a shame because your resorts are very nice! This time they traded out the Club Wyndham Access Program and combined all the contracts into one deed at Royal Gardens in Waikiki. Every time we trade for a new purchase property, the term is reset to 120 months.

This impacts owners because they are paying interest all over again on the same money you made 80% plus interest on, of the payment. This is just plain robbery! The representative told us that we don't really need more points but it's the only way to bring the interest rate down. If you do the math we paid an absorbent amount more in total payments and interest overall. What a scam, and we found out later that Club Wyndham Access is a trust and not a deed of sale but by the time we got home to check our previous contract it was too late to cancel and once again we were stuck with an increased monthly payment, a loan that we are paying back and higher maintenance fees. And to top it all off, Club Wyndham Access maintenance fees went through the roof from 2016-2017 where we were told they were better, lower, and less chance of increasing!

After a very stressful year, we decided to take a trip to Myrtle Beach and try something different. On April 9th, 2017, we arrived in Myrtle Beach at the Tower on the Grove and introduced to Chris **. He offered us Presidential Reserve and told us that you had to have a minimum of 1,000,000 points to buy into this program, but the benefits were endless and this was the crème de la crème. He pulled out a huge black binder with the most beautiful Wyndham properties. 9 hours later we signed a contract just to be able to get out of the office but went back to our unit and read over the contract again. Neither of us felt comfortable having to buy another 225,000 points that we certainly did not need to get priority booking and the Presidential Reserve benefits.

When we looked over the contract we realized that they were going to split the contract into 2 parts, 1,000,000 points was going into Presidential Reserve and the balance of 414,000 points was going into Club Wyndham Access again. We went across the road in the morning to the sales office to let them know that we had decided to cancel the contract as it did not make financial sense to us to buy additional points to get access to benefits that we supposedly already have access to prime property that really wasn't going to make a difference in our lives. They held us there for another 2 hours and finally we walked out and returned the gifts they had given us the day before.

Later that day we were contacted by our representative and asked if we would meet him for dinner to meet a group of people who would be able to buy the additional points we had purchased and use them to find renters. This would supplement our income allowing us to afford the upgrade to Platinum Reserve. We met with this group, ex Wyndham employees, to find out how they were doing this and told them that we were not interested because we had signed a contract with Wyndham that stated we were not allowed to rent out our points. The following day we sent a letter to Wyndham head office in Las Vegas and cancelled our contract. We want out of our Wyndham timeshare contract because we feel like we have been lied to and manipulated every time we attended a meeting that was supposed to benefit us.

Their representatives don't remain with the company long enough to be able to contact them and discuss issues we have encountered and we have wasted enough of our vacation time, and money in owner update meetings. We want out!! We want every penny we have spent back. You have cost us thousands of dollars and ruined our vacations, so don't even try to justify not refunding all our money back due to our usage! We are outraged to say the least.

Here confess the outrageous part, while ask that was going on they charged our PayPal account $3000. Thank God my husband is a financial advisor and HIS guy told him to check our accounts when we got back to the room, and sure enough we have a pending charge of 3K. I'm in our room typing this review and he is in the financial office addressing this issue. These people have got to be stopped... Now!

A note about booking - there are several tiers of "vacation ownership", and only the highest tier has a web-based booking interface that they can use to manage their account and book resorts. The other tiers require calling a representative, something which is optional in the top-tier program but shouldn't be needed at all in the modern era. This is especially true here, because dealing with the program administrators is especially difficult. It has taken us four calls across three weeks to book the first time and two calls the second time, with multiple mistakes being made the second time. Their attitude and level of support on the phone is definitely less helpful than even discount hotels, which is a common thread throughout our experience with this program.

And that's the problem - the value of program isn't really much better than a hotel of equivalent quality and the service, on the phone and on-site, is worse than a Red Roof or Quality Inn. By value, I mean the quality of the room and the availability of amenities, which is worse than most of the hotels than I have stayed in. Specifically, you get the rooms - which, so far, have been decidedly average, but not the service that you would expect. No linen changes, no towel service, no cleaning during your stay, no "room service" to bring food or sundries. You're on your own, which is fine if you like that sort of experience but doesn't fit most people's idea of "vacation".

If you calculate the cost of the "credits" or "weeks", depending on the program that you buy into, on a per-day basis, the room cost is about the same as equivalent rooms in the same area - and often with fewer physical amenities such as water features and recreation areas. So, despite the rosy picture painted at the sales meetings, you're buying into a system that give you an average room with less-than-average service... and pay for it upfront. I strongly recommend passing on this, and just shop carefully for hotel rooms.

Fast forward to 10 months later. I call the discovery member services to set up my Hawaii vacation and I'm told that Hawaii is not an option. They tell me Fiji and certain resorts in Mexico are available but not Hawaii. Now my membership is set to expire on September 8th and I will not have used my membership. It will be wasted and the none of the reps have been able to help find a way to make a use of my membership. I can't even give it away or allow any else to use it. I am the only person who can use this membership and it effectively useless. I was blatantly lied to and I will not ever recommend Worldmark Wyndham services to anyone.

I received an email from PayPal stating that my credit was ran and thanking me for my payment which I didn't authorize, a downpayment of $1900 (which I was told that would be waived), my PayPal credit limit was $1500 on an account that I already have with an $0 balance. So you could imagine my level of frustration when I asked the final closer what was going on? At this time I was told that they were giving me six months, no interest, no payments (which is a PayPal regulation anyway) and that I had signed for an increase. They added a kindle fire to the deal, offered to go out and get us food for the wait considering we were there for five hours. However, I had to let them know that I expected an immediate reversal of the charges and NOTHING further would be talked about.

I also advised them that they should not lie to people about their credit inquiry or act as if they are getting some for free when PayPal already promises the same thing to all of their customers. I immediately called PayPal alerting them that I did not in fact authorize this transaction or ask for an increase on my credit limit and I would like to avoid anything from Wyndham or any other properties. I was outraged by the fact that these people bank on the fact that you won't catch what they are doing before all of the paperwork is done. They are quite the cons in this business. I'm sure now I'll never own a timeshare! Please if you plan to attend one of their presentations get your free gift and cheap reservations and run!

As an enticement, for an additional $40, we were given a Resort Vacation Certificate redeemable for a one week stay at one of a rather large list of resorts. We could redeem the certificate at any time for one year from our signing date, but no earlier than 30 days prior to the date we desired and of course, subject to availability. Only problem... when we attempted to redeem our certificate we found that of this large list of properties very few were available without paying an additional charge of in some cases over a thousand dollars. Not too surprisingly the very few that were available at no extra charge were not very appealing! We have given up on our attempt to "redeem" our "Resort Vacation Certificate" as a lost cause. Kiss that $40 goodbye!

Then I tried to book our "Club Wyndham Discovery Vacation" using the 400,000 points that our $3753.06 purchased. We thought that the Bonnet Creek property would be a nice place to celebrate our 50th Wedding Anniversary next year with the kids and grandkids. Unfortunately, the Wyndham website kept coming back with "Not enough points" every time I tried to book the date we selected. This, in spite of the fact that the week we selected added up to less than the 400,000 point limit. Finally I gave up trying to use Wyndham Vacation Resorts web page and decided to call Wyndham and speak to a representative. Nice try. After being placed on hold for 51 minutes I gave up on that as well. I thought the Wyndham was a reputable organization but this experience has changed that opinion forever.

The lady that we were paired with to try to get us to buy it was absolutely rude and would not take NO for an answer. It was horrible and they make you go through the whole process of videos and makes you sit there listening to her whole spiel of timeshare and when we would try to talk she totally ignored anything we were saying and talked over us the whole time.

After telling her no a thousand times practically, she still gets her manager over to talk to us about finance. We told the manager we weren't interested AT ALL and she pretty much had an attitude and made a nasty comment to us and walked off. At the end it was getting very ugly, So my husband asked her since she keeps claiming that it's not about the money which is CRAZY expensive and claims that they really care about us, he asked her when we leave here would she remember us. And she Actually said NO!!! Let me just say I will never ever stay, Buy into the Vacation homes or recommend this Hotel to Anyone just for the mere fact that we were misled and were talked to so rudely I was almost in tears at the end. I was so mad.