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Westgate Resorts Reviews

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About Westgate Resorts

Westgate Resorts has 22 themed resorts in nine states. It offers a variety of amenities, including water parks, casinos, entertainment shows and fine dining. Additionally, it offers a loyalty program for discounts and bonus perks. If a reservation is canceled within seven days of arrival, you are subject to a fee. Group rates are available.

Visit www.westgateresorts.com
Pros
  • Transparent pricing
  • Loyalty program
  • Online booking
  • Cancellation policy
  • Group rates
Cons
  • Mixed customer reviews
  • Limited service area
  • Can be pricey

Westgate Resorts Reviews

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    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
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    2 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
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    Page 3 Reviews 75 - 225
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 26, 2026

    The check-in was okay. But it took a little while for them to get the room ready, even though I put in the notes I was checking in early. I'm a Hotels.com gold member, and I get little perks. But they weren't paying attention to that, so the room wasn't ready. I like the rooms that I stay in the building. They're nice. I stayed in the suite with the Jacuzzi in it. The resort was clean. They said they were gonna upgrade me to a two-bedroom, but they never did. So, I didn't push the issue. The amenities were good. They were nice, and clean. Westgate is a nice facility, and it's worth staying there.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi John,

    Thank you for sharing your feedback. We're glad to hear you enjoyed the suite, resort amenities, and overall cleanliness of the property. We appreciate your comments regarding the check-in experience and room readiness, and we're pleased that you found the resort to be a nice place to stay. Thank you for choosing Westgate.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceTechStaff

    Reviewed May 25, 2026

    This was our second time staying at Westgate Resorts and we loved it. The resort's awesome. It's close by to the house and we love that we could bring an RV, park it there and enjoy the line dancing and the rodeo. We also like that there are restaurants on the property. However, it was tough booking the night. I kept getting transferred back and forth. I called the front desk, and I got transferred a billion times. I got frustrated and asked for a supervisor. That was when things actually happened but I don't think it should ever get to that. We're also trying to book this weekend, but it's hard to get ahold of someone. They say I should be able to book online but when I try to book online, nothing happens. It doesn't give me the correct stuff.

    Another thing was the last time we stayed there, we ate at the steakhouse the second time but we didn't get the experience we had the first time. It looked like someone just threw toilet paper all over in the bathrooms at the restaurant. It wasn't cleaned and an employee just came out of it. Other than those, everything was great. The camping area is beautiful.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Daniel,

    Thank you for being a returning guest and for sharing your experience. We're delighted to hear that you enjoy the resort, the RV accommodations, the rodeo and line dancing, and the beautiful camping area. We appreciate your feedback regarding the booking process and your dining experience, and we're glad that despite those challenges, you had an enjoyable stay overall. We look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePrice

    Reviewed May 24, 2026

    I like Westgate and I always go to them. I was trying to book and it said it was cheaper to book online, but when I went on it, they were not showing me the right one that I wanted to do. Other than that, the customer service and the hotel are great. The new renovation was definitely A-1.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Sherrie,

    Thank you for being a loyal guest and for sharing your experience! We're glad to hear you continue to enjoy Westgate, appreciate the customer service, and like the recent renovations. We also appreciate your feedback regarding the online booking experience and will take it into consideration. We look forward to welcoming you again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Price

    Reviewed May 23, 2026

    Westgate Resorts was one of the best hotels that were around for my available option, and they did a great job. I decided to stay at the Wild Bear Inn because it was on the cheaper side for that area, and the room was great. The only thing is that the TV was not connected to any TV service and I didn't know about that part. Other than that, the stay was great. The front desk people were really nice. They made sure I was good with everything, like the wash cloths and the towels, everything like that. I went to the food area, which was the restaurant right next to the inn, and the food and service there were both really good. However, the beautiful views of Pigeon Forge and Gatlinburg were the greatest thing.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jacob,

    Thank you for sharing your experience! We're glad to hear you enjoyed your stay at Wild Bear Inn, appreciated the friendly front desk service, and had a great experience at the restaurant next door. It’s wonderful to know you also enjoyed the beautiful views of Pigeon Forge and Gatlinburg. We appreciate your feedback regarding the TV service and are happy your overall stay was a great one.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed May 22, 2026

    I booked on Mother's Day weekend, so the room I wanted was initially booked up. But whenever we got there, we ended up getting an upgraded room, but I didn't see online. So, I was really happy because the rep was working with us and she was very helpful. The resort location was great. It wasn't really crowded. It was touristy, but it didn't feel crazy.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Elaine,

    Thank you for sharing your experience! We're so glad to hear your stay over Mother's Day weekend turned out to be a pleasant surprise with an upgraded room and helpful service from our team. It's wonderful that you enjoyed the location and found the resort to be comfortable and not overly crowded. We appreciate your feedback and hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed May 21, 2026

    I've been to Westgate several times. The check-in and check-out were seamless and smooth. I've done their marketplace a couple of times, and we've never had any issues. One thing that we do miss is that they used to have bikes where you could ride around the property. I looked around, and they said they don't have that anymore, and I was sad about that. They also used to have a bar and grill. It wasn't on the property, but it was about a 10th of a mile that was still connected to the resort, and we can catch a bus to the bar and grill. They have a shuttle on that resort, and we can get on that shuttle, and it would take me to the bar and grill. But they don't have that anymore. When I first started going to Westgate in 2017, they had been talking about getting the water park. And they haven't gotten the water park yet, but this last time I went, they had a sign saying that it was coming at the end of August. So, hopefully, that comes to fruition.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Mosley,

    Thank you for being a loyal guest and for sharing your feedback with us. We’re glad to hear your check-in and check-out experiences have been smooth and that you’ve consistently enjoyed your visits over the years. We also appreciate your comments about the past amenities you’ve enjoyed and your thoughts on the upcoming additions. We hope to continue providing you with enjoyable stays in the future.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed May 21, 2026

    We've been going to Westgate for years. I heard about it from friends and it was the cheapest package in the area that we were looking for at the time. The overall service has been outstanding and I like the water park. But we didn't go to it during our last stay. With that swimming pool right next to it, it was busy. But we enjoyed the poolside services and we went to the little bowling alley in there where we played out a couple of times. My wife went to the spa, too. If anybody is considering Westgate, I would tell them to go ahead and try it for themselves. They'll enjoy it. As a matter of fact, I had a family member that just went last week. We were telling them about what we experienced, so they went and they said they had a good time.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Anthony,

    Thank you for being such a loyal guest and for sharing your experience! We’re thrilled to hear you continue to enjoy the outstanding service, poolside activities, bowling alley, and spa. It’s especially wonderful to know your recommendation encouraged family members to visit and that they also had a great time. We truly appreciate your support and look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 20, 2026

    We found Westgate Resorts online, and I like where it was located, which was the only reason why we chose it. I booked it and the customer service and the price were great. I would recommend it. The only thing was that when they asked us about doing the breakfast the next morning, we asked four times if it was a presentation, and they told us it was just breakfast and they would take tours around the facilities. I told them we were not interested in a presentation or a timeshare, and they assured us it was not. But it turned out to be a presentation, which bothered me. Still, Westgate was impressive. It was a gated community and area, and they have nice, clean facilities. I would recommend not having carpet in a pet-friendly room, though. We had a pet room, and there were a couple of stains in the carpet. The rug in the living area also smelled so bad that we rolled it up and put it outside.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Doyle,

    Thank you for sharing your experience. We're pleased to hear you enjoyed the location, customer service, value, and overall appearance of the resort. We also appreciate your feedback regarding the breakfast invitation and the condition of the pet-friendly accommodations. Thank you for taking the time to provide your thoughts, and we're glad you found many aspects of your stay enjoyable.

    Best regards,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 20, 2026

    Checking in and out of the resort was fast and easy. The staff was very helpful and friendly. The resort has a game room and a workout center. They also have a spa. They have a full restaurant, which was amazing and delicious. They have events every day for kids and adults. They have a water park, but it was closed because of the timing that we went. They have multiple pools there, but one of them was under construction at the time. Trash trucks were going all the time just to pick up everything. It's a very clean and friendly place to go.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Mason,

    Thank you for sharing your experience! We’re so glad to hear you found check-in and check-out fast and easy, and that our staff made a positive impression. It’s wonderful that you enjoyed the resort amenities, dining, activities, and overall cleanliness during your stay. We appreciate your feedback and hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2026

    There were a lot of people at Westgate's Villas Resort when I went to check-in, but it was cool. Their customer service was amazing and I like that location more because it's not that busy versus Orlando. I love the environment and I took my boys to the water park. I’ve recommended them to others.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Lauren,

    Thank you for sharing your experience. We’re glad to hear you enjoyed the atmosphere, water park, and amazing service from our team. It’s wonderful that the location was a great fit for your family and that your boys had a fun time. We truly appreciate your recommendation and look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed May 19, 2026

    I haven't been to Westgare in eight years, and much to my surprise, it had a very, very comfortable, clean environment. The restrooms downstairs were good. I was pleasantly surprised.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Raul,

    Thank you for sharing your experience! We’re delighted to hear you returned after several years and were pleasantly surprised by the comfortable and clean environment. We’re also glad you found the facilities well maintained. We appreciate your feedback and hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaffRates

    Reviewed May 17, 2026

    Westgate had good ratings online. It looked nice and clean, and I booked through a military site and everybody on there had great reviews about it. The check-in and check-out processes were great. It was very easy and streamlined. Everybody was very professional and very welcoming. My wife and I have gotten something from the restaurant one night. We also went to the coffee shop. The only thing I would have liked to have seen is the turndown service. You had to call and request it every time that you needed it. Other than that, everything else was amazing. Most things were within walking distance. So, we saved a lot on Uber and Lyft. We did use their shuttle service to Universal a couple of times. Overall, it was a very clean, very well-placed hotel. The staff was amazing.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Brandon,

    Thank you for sharing your experience. We’re delighted to hear you and your wife enjoyed your stay, from the easy check-in process to the dining options and convenient location. We appreciate your feedback regarding housekeeping service and are glad everything else exceeded your expectations. Thank you for your kind words about our team, and we look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed May 16, 2026

    Staying at Westgate was fun. We went in the pool and we went to the game room once. It was nice. The pool was heated and that was a nice experience.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Jennifer,

    Thank you for sharing your experience. We’re glad to hear you had a fun stay and enjoyed the heated pool and game room. It’s wonderful to know these amenities helped make your visit a pleasant one. We appreciate your feedback and hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed May 15, 2026

    We had seen a lot of good reviews about Westgate Resorts, and since we've been to Branson many times, we had seen the resort from a distance and it looked nice. We wanted to experience it for ourselves. My wife booked it, and the check-in and checkout processes were very easy, simple and quick. Everybody, all the way down to the maintenance people outside, was super nice and very accommodating. We liked that there were a lot of food options available at Westgate Resorts. But we already had reservations at other places, so we didn’t use any of them. If we come back, we will use some of the places there.

    The resort’s location was very convenient because we went to the sights and sounds, and it was right there. I like that it was a gated community. We didn't have to worry about any riffraff or any troubles. My 12-year-old grandson was with us and we didn't have to be concerned about him being out and walking, and we weren’t worried about what they would run into. My wife used the website, and I didn't hear her complaining about any of it, so it's good. We were totally satisfied with everything and people should try to use Westgate. It was an exceptional experience.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Nathan,

    Thank you for sharing your experience. We’re so glad you and your family enjoyed your stay and found our team welcoming and accommodating. It’s great to hear you appreciated the convenient location, gated community, and overall atmosphere. We truly appreciate your recommendation and are happy your visit was such a positive one. We look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 14, 2026

    I reserved Westgate on my Choice Hotels app. I had problems getting in the gate because there was no gate code. I had to call and they told me to enter a number, but it didn't work. It was a big ordeal and wasted 15 minutes. But once I got in the gate and was able to go check in, everything was fine. After that, I had a code once I was checked in. Other than that, everything was wonderful. The resort staff was amazing, except for at the gate, which I don't think was resort staff. I ended up having to work late on the day I checked out and they gave me a late checkout and were just wonderful. They were super friendly about everything. Overall, it was affordable, and the room was really nice. It had a full kitchen as well. The resort is in a good spot. It was not within walking distance of stuff, but it was in a very rural area. So it's very beautiful and it was a wonderful resort. I would definitely stay there again.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Kathy,

    Thank you for sharing your experience. We apologize for the inconvenience you encountered entering the gate and appreciate your patience. We’re glad to hear the rest of your stay was wonderful and that our team was able to assist with a late checkout. It’s great to know you enjoyed the accommodations, value, and beautiful setting. We look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed May 13, 2026

    Westgate was wonderful. The price was reasonable and the whole place is an experience. I have recommended it to so many people. I had an absolutely wonderful time. When I made the reservation, I didn't know what was the nicest place down in Gatlinburg. I checked around other places while I was there and Westgate is the nicest place to stay in Gatlinburg. I wanted to be in a nice place, and I was so thrilled and impressed. I told my son and daughter-in-law, "You're not going to believe this place." I told my sister in Illinois, "If you want a real Smoky's experience, you have got to stay at Westgate when you come down."

    I eventually found the back way in. It took a while to drive around and find everything. The views coming up the back road and staying up at the top are outrageously beautiful. I'm planning on coming next year and I already know what area I want to ask to find a room. Everything couldn't have been nicer. Everybody that I dealt with and everything there was so nice. It was such a treat.

    I didn't eat in the restaurant or anything. One of the reasons I stayed there was I needed to cook because I have to eat healthy food. My bigger meals are mostly earlier in the day. I wanted the full kitchen. So, I didn't get a chance to eat anywhere. Also, I was rehabbing a leg injury still. So, I was able to do things, but not everything. Next time I come, I'm looking forward to joining in. I love that area up at the top that has the Adirondack chairs and the fire pit. We got the gorgeous view at Smoky's. So, I can't wait to enjoy that next time too. The pool was one of my favorite area up there.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Alisa,

    Thank you for sharing your wonderful experience. We’re delighted to hear you enjoyed the beautiful views, amenities, and welcoming atmosphere. It’s especially rewarding to know you’ve recommended us to family and friends and are already planning a return visit. We’re glad the full kitchen, pool, and scenic gathering areas helped make your stay so memorable. We look forward to welcoming you back next year.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed May 8, 2026

    The people who accompanied us, the waitresses, were excellent. I appreciated everything they did for us. They were great. The best service I've ever had at any place I’ve ever gone.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Vance,

    Thank you for sharing your experience. We’re so glad to hear our team and waitstaff made such a positive impression and provided the best service you’ve ever had. We truly appreciate your kind words and are happy you felt well taken care of during your visit. We look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed May 7, 2026

    I stayed at Westgate Resorts for seven weeks, on and off. It's great for a family or anyone staying there on a vacation. It has a lot of amenities. It was fantastic. It has an indoor pool table, outdoor ping-pong. They have a children’s room. They seemed to have activities outside where they invited people to. You have your living room and the TV. You have your dining room. Very beautiful bathroom. You have your TV in the bedroom. It was fantastic. Even though I brought some stuff in, the kitchen has everything you could use. It has all the small appliances, the microwave, oven, dishwasher, and the stove. It was a great place to stay. I would stay there again if I needed a place.

    The price was right. I needed a building I could go in an elevator, and Westgate Resorts has that. The grounds and the pool area were well kept. It was remodeled, beautiful, and comfortable. I was very impressed with it. The only criticism I had was the exercise room building, because I'm an avid exerciser. All the equipment was wonderful, as well as the restrooms, water and cooled house. It has a terrible moldy smell in there. They should go in there and check that out because there's something not right in there where it almost felt like it would make you sick. They have three rooms and all the equipment you could ever want to use. I'm staying at a hotel right now, and I wish I had all that equipment. I miss that.

    I never used the food options because the kitchen has great silverware, pots and pans and stuff. I cooked for myself most of the time or went out with friends. There was no restaurant where I stayed. You would have to go over to the other Westgate. They have great outdoor grills that people were using outside.Patio has a washer and dryer. I liked it. It was quiet too. It wasn't crazy like the one on Turkey Lake Road I've heard could be.

    Diego was fabulous. Everyone there was neat. Even the people working on the grounds were friendly. I asked one of them for Kleenex one day. She didn't know what I was talking about, so I never got it, because of the language barrier. There's a couple there that don't speak English. That just seems to be our world today. But it was wonderful. The first three weeks I stayed there, I had a medical emergency. My granddaughter came to visit me for the night. She's 16-year-old in a wheelchair. I was gonna take her out, and I ended up having AFib. She had to call downstairs. Diego, who works there, is an amazing person. He came up and sat with me until the ambulance got there, trying to help me with breathing, which was funny. I got to know all of them when I stayed there, especially when I came back.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Cheryl,

    Thank you for sharing your detailed experience. We’re so glad to hear you enjoyed the resort amenities, comfortable accommodations, and that our team, especially Diego, made such a positive impact during your stay and medical emergency. We also appreciate your feedback regarding the fitness center. It’s wonderful to know you felt well cared for over your extended stay, and we look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Punctuality & Speed

    Reviewed May 6, 2026

    We had a nice experience at Westgate. It was for my birthday. They have a nice and clean environment. The lines at check-in and check-out were long, but it was pretty fast.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hello Adrian,

    Thank you for celebrating your birthday with Westgate Resorts. We’re glad to hear you had a nice experience and enjoyed the clean environment. We also appreciate your patience during check-in and check-out, and are happy that the process still moved quickly. We hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceStaff

    Reviewed May 5, 2026

    I found Westgate Resorts on the Airbnb app, and I loved it. It was beautiful. It had way more amenities than I expected. I was looking for a place to stay for a few days. It was one of the cheaper options, but it ended up being one of the better options. I'm glad that I picked it. The check-in and checkout processes were very simple, and they had everything available that I needed. I thought there weren't enough towels at first, and then we found a huge amount underneath in cabinets. They definitely provided us with everything and more that we needed. Everything was good. We had no trouble with any of the other occupants on the premises, and all the staff were friendly. We had a good time.

    I went to their little marketplace and bought a couple of snack-type items to have at the room. Our days were planned outside the resort. In the beginning, I didn't know the resort had all these things, so I was coming down to visit family and a couple of the parks. However, I talked to my partner and we decided that, when we go down again, we want to utilize the resort one time. Maybe we'll take a weekend and come down.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Jasmin,

    Thank you for your wonderful review! We’re so glad you found great value and enjoyed the beautiful resort, easy check-in, and friendly team. It’s great to hear you had everything you needed and discovered so many amenities. We love that you’re planning to come back and fully enjoy the resort next time!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed May 4, 2026

    The reservation and the check-in process at Westgate were great. We were there for the All-Star Cheer Worlds. The people at the office were super helpful. It was pretty busy. I waited in line for two or three minutes, and somebody opened up another check-in line. The room was really awesome. It was super clean, and it's probably one of the cleanest ones I've stayed in Orlando. It also had a little mini sink and fridge, and a TV. It had a bathtub in the middle of the room, which was interesting. It had all the towels and everything I needed. The food at the sports bar was also good. We went to the market too. There was a little marketplace too, and you could get extra food, but we didn't do that. I will be going back next year.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Arlana,

    Thank you for your wonderful review! We’re so glad you had a smooth check-in, especially during a busy event, and that our team was helpful. It’s great to hear you found the room exceptionally clean and well-equipped, and enjoyed the dining options. We truly appreciate your kind words and look forward to welcoming you back next year!

    Best wishes,

    Westgate Resorts

    Verified purchase
    PriceStaffRates

    Reviewed May 3, 2026

    Family members throughout the years have always had a wonderful time at Westgate and we always stay for periods of time at Westgate. The kids love it. The booking process was sweet. One, two, three process. Easy. They would ask for ID, and they would look and see what they needed to see. Everything would run smoothly from there. I never had a difficult time. Their reps were very friendly, easygoing and they made me feel comfortable. Their rates were also affordable. Nice space too. You have an option to choose whether you want a small space, a medium space, or a large space. It's comfortable all the way around, very homey. They have burgers there. They also got the Starbucks, the bowling alley, and a movie theater, too.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Lasherrick,

    Thank you for your continued loyalty! We’re so glad you and your family consistently have a great time and that the kids love it. It’s wonderful to hear booking is easy, our team is welcoming, and you enjoy the variety of amenities and comfortable spaces. We truly appreciate your kind words and look forward to your next stay!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer Service

    Reviewed May 2, 2026

    We loved our experience at Westgate. It was our first time there, and our booking experience over the phone was easy. The lines were pretty long during check-in, but we got through it. It wasn't too bad. We loved the room. We also really loved their massage room, and we tried out the miniature tacos as well.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Raquel,

    Thank you for your wonderful review! We’re so glad your first stay with us was a great experience and that booking over the phone was easy. We appreciate your patience during check-in and are happy to hear you loved the room, spa, and dining options. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2026

    Me and my sister took a vacation and stayed in a Westgate Resort. It looked nice on the net, and when we got there, it was wonderful. The staff was very nice. The food options there were wonderful and tasted good. They have very good customer service. I like the location. It was nice and clean. Hopefully, we’ll make another trip, and we'll be booking again with Westgate.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Amy,

    Thank you for sharing your experience. We’re so glad to hear you and your sister had a wonderful stay and that the resort met your expectations. It’s great to know you enjoyed the food, location, cleanliness, and friendly service from our team. We truly appreciate your kind words and look forward to welcoming you back for another trip.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed April 30, 2026

    We liked the location of the resort. The check-in and check-out were easy as well. The reps were all good, but one lady specifically was very nice and helpful. The resort was nice and clean, and close to all the attractions and good people. They have a pretty good breakfast as well.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Nick,

    Thank you for your kind review! We’re so glad you enjoyed the convenient location, clean accommodations, and easy check-in and check-out. It’s wonderful to hear that one of our team members made a great impression. We’re also happy you liked the breakfast. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 28, 2026

    The check-in and checkout was rough. When I got there, Westgate didn't have the room ready. But they were real good about upgrading me and taking care of everything. It was a very good experience and it's a nice place to stay. It was nicer because I got an upgrade from what I had, but I had to wait three hours before I could get into my room. I was just sitting around. But for what I paid, it was better with the upgrade. The location was very clean as well. We went to the video arcade there and to Chuck E. Cheese too.

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    Response from Westgate Resorts

    Hi Steven,

    Thank you for sharing your experience. We apologize for the delay in your room being ready and appreciate your patience. We’re glad our team was able to upgrade your stay and take care of you, and that you enjoyed the clean property and amenities, such as the arcade. It’s great to hear you still had a positive visit overall.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed April 27, 2026

    A co-worker told me about Westgate and our experience was good. We have no complaints. The check-in and checkout processes were easy. We were in and out. The food was all right. There could have been more options, but the water park had good food.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Sheronda,

    Thank you for your kind review! We’re so glad you had a smooth check-in and check-out and an overall great experience. It’s nice to hear you enjoyed the water park dining. We appreciate your feedback on food variety and hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedMaintenanceStaff

    Reviewed April 26, 2026

    It was spring break and Westgate Resorts was the only one available. And I'm glad it was because it was amazing. The check-in and check-out were really quick and easy. The resort staff was very respectful and they had very good food options. We did the pool and the hot tub, then we went down the activity center. That was really fun and my six-year-old enjoyed it a lot. The resort's location was very convenient and it was the perfect spot. We will be coming back. It was our first time being in Missouri and it was worth it.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Tony,

    Thank you for sharing your experience. We’re so glad to hear your stay during spring break turned out to be amazing. It’s great that you enjoyed the pool, hot tub, activity center, and found our team welcoming. We’re especially happy your six-year-old had a great time. We appreciate your kind words and look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed April 25, 2026

    I am a Westgate owner but when I stayed at the Smoky location, I didn't even get to use my to-rent there. It was a crazy experience because it was the first time that I stayed in one since I purchased mine. It was supposed to have been a week that she was able to get for 149. Or if I trade to a different one, it was 199 full week. I ended up paying well over that for one day. My check-in and checkout experience was great. I checked in 5:00 in the morning and then I checked out 11:30. Over $500 for one day is way overrated. But it is what it is. I loved it there. It was clean and nice. They have the water park, which has a spa. They have the tiki bars. They have arcade rooms. They have where the Smoky Bears come out. It was different characters and they do activities with the kids. Staying at Westgate is something that everyone should experience, especially with your kids.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Raychelle,

    Thank you for sharing your experience. We’re glad you enjoyed the resort, amenities, and that your check-in and checkout went smoothly. It’s great to hear you found the property clean and family-friendly. We understand your concerns regarding pricing and appreciate your feedback. We’re happy you still had a memorable stay and hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    TechPriceRates

    Reviewed April 24, 2026

    I've been staying at Westgate for years. They have a nicer place, especially the remodeled ones. I'm a general contractor and I'm pretty picky. In my house, I build them beautifully, and I keep them nice and neat. When I went to Westgate, everything was nice and neat. There's nothing that I'm unhappy about. I like it and I will go over there again. I've had many family, including my daughter and her husband, who still got the timeshares with them. I'd rather give Westgate the business and go there 'cause I'm more comfortable. It's a bigger area with great price. I love it over any hotel.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jorge,

    Thank you for your continued loyalty to Westgate Resorts. We’re glad to hear you appreciate the remodeled units and the cleanliness, especially with your keen eye for detail. It’s great to know you feel comfortable with us and value the space and pricing. We truly appreciate your support and look forward to welcoming you and your family back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceMaintenanceStaffRates

    Reviewed April 23, 2026

    We were in Branson for a night stay, and we had plans to go up to go see the St. Louis Park. But we couldn't get tickets so we decided we would stay in Branson the extra night. I was online looking for some place that might have a room and one that wasn't going to break the bank. I came across Westgate and the price was good and there was a room available. I went through Booking.com, but since we were there, we realized we could just go directly to Westgate. We really didn't know anything about this place till we got there, and we were very impressed with it. It was excellent. We have the B side which is the smaller side, but that was perfect for us. The room was very nice. The bed was comfortable. We felt upscale.

    We looked around into the place that has the pizza and it was nice. The prices were good as well but we weren't in at a time to eat. It also didn't offer a steak dinner. But we plan on checking out that facility in any other future Branson trips which we do quite a few a year. Westgate has all the different things going on including the pool. We did some of the shuffleboard and there were also a lot to do. Anytime we are talking Branson, we recommend staying at Westgate. We already shared our experience with my husband's brother and his wife.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Teena,

    Thank you for sharing your experience. We’re so glad you found us during your Branson trip and that the value, comfort, and amenities made a great impression. It’s wonderful to hear you enjoyed the room, activities, and overall atmosphere. We truly appreciate your recommendation and look forward to welcoming you back on your future visits.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed April 22, 2026

    We had a little bit of problem because we changed our reservations, but when we got there, we canceled, and then we had them reinstated, but Westgate Resorts got the year wrong. So, they had it dated for 27 to 26. But they accommodated us. The issue happened on the weekend, and on Monday, we called back in and got everything straightened out. So, we were fine. The resort staff was excellent. The food options were great. We ate at the bistro. It was a great experience. The location was great. We've stayed there three times before. It was a relaxing experience.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Robert,

    Thank you for sharing your experience. We’re glad our team was able to accommodate you and resolve the reservation issue. It’s great to hear you enjoyed the food, especially at the bistro, along with the location and relaxing atmosphere. We truly appreciate your continued visits and look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed April 22, 2026

    I liked the price of Westgate. It was not expensive. The booking process was good too. The front desk rep was excellent and helpful as well. The room was an older room, but it was nice and clean. However, the guy at the front told me there was a tour. But they lied to me. They took me to the resort itself. Also, they said it was just gonna last this long and no pressure. But it was a lot of pressure. We were supposed to get out at 11 o'clock, and it was 2 o'clock before they let us go, trying to pressure us to buy the timeshare there. I told them, no. The guy talked us into it. He said, "You get a good hot breakfast, and then you get $150 to go through it." He also said, "I’ll let you go in there, you'll be out there by 11:00, no pressure. You just tell them no if you don't want to, and they'll let you go." But that was not how it worked.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Steven,

    Thank you for sharing your experience. We’re glad you found the value, smooth booking, and helpful front desk to be positives. We’re sorry the tour did not match what was explained, and that it felt longer and more pressured than expected. We appreciate you bringing this to our attention and will use your feedback to improve.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed April 21, 2026

    My booking experience at Westgate was good. The app was pretty easy to use. The check-in process was easy and quick. The room was great. It was good and spacious. It wasn't too crowded and there was plenty of room. The kitchen was great. We were able to cook, and everything was great. I already told people that if they are going to Orlando, they need to book through Westgate. I have already planned my next vacation, and if I go there, I will be staying at that same resort.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Isaiah,

    Thank you for your amazing review! We’re so glad you enjoyed the easy booking, quick check-in, and spacious room with a great kitchen setup. It’s wonderful to hear you’re recommending us and already planning your next stay. We truly appreciate your support and look forward to welcoming you back!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed April 21, 2026

    We went to Orlando for a few days. I use Priceline a lot. And I liked what Westgate offered there. We absolutely loved it. It was a great place. We’ll be going back, for sure. We were on a road trip, and we’d driven for 10 hours, and we were tired. We pulled up the front. As I walked in and saw the atmosphere around there, I was impressed at how active everything was, how bright it was and clean. There was only one person ahead of me. Before they even got finished, somebody else grabbed me and said, “Can I help you?” It was a pretty smooth process. I wasn't in there five minutes before I was in my room.

    We were doing a little getaway, and there was a Whirlpool in the room. I liked it because you could see through it. It was from both sides of the room, from the bathroom and the living area, where we had a couch in there also. We could see the Whirlpool sat right in the middle. And it had a wall on each end, but no walls on the sides. It really had a pretty cool atmosphere about it.

    We enjoyed all that stuff while we were there. We went to the pizza parlor, the bar, and the bowling alley. Our room was pool front, and we loved it. It was cool. We had a screened-in area outside of our room that overlooked the pool. Now, we couldn't walk to the pool from there. We had to walk around the other side to get there. But we didn't mind. It was nice.

    I have recommended Westgate to other people already. My little brother lives in Orlando and we visit him a couple of times a year, and that's where I'll be staying every time now. I've stayed at some other resorts there that I also liked, but none of them are compatible. I saw that they got one in Vegas also, and we're going to Vegas this fall, and that's where I'll be staying with my girl.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi William,

    Thank you for sharing your experience. We’re so glad your getaway turned into such a great stay and that you enjoyed the atmosphere, quick check-in, and unique room features like the whirlpool. It’s great to hear you made the most of the amenities and loved the pool view. We truly appreciate your recommendation and look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2026

    My experience setting up reservations at Westgate was very good. The check-in was really good, too. There was no wait. Their team was really friendly and good. The room was very good and clean too. They have a coffee maker and a mini fridge too.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi William,

    Thank you for your kind review! We’re so glad your reservation process and check-in were smooth with no wait, and that our team made a great impression. It’s wonderful to hear you enjoyed your clean, comfortable room and amenities. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRates

    Reviewed April 20, 2026

    I was looking at all the different hotels and comparing them. Westgate had way more pools and amenities, versus the other resorts there. And the price was perfect. The check-in and check-out were quite easy. Just checked in and gave me my room, and then they sent me over to the desk to let me know more about the amenities they had there. I had a perfect vacation, so I plan on coming back.

    I also didn't have any issues anytime I had to call for extra towels, and they delivered them on time. We bought the three-day passes for the water park, and it was perfect, because they have so many things at the water park. It has a wave pool. It is also all-inclusive. I did not have to go anywhere outside in Florida. 

    The attractions that we did go to off the resort were within 20 minutes, so everything was really close. It was by a whole lot of restaurants, so it was the perfect location. I'm glad I chose that resort. Everything was there. I needed a couple of things, and they were right there in the marketplace. It was one of the best vacations I have had, even with my kids.

    I thought it was going to be old but when I walked into the actual room, I thought it was gonna be like a little room, and it was so nice. I took videos when I walked into the room. I was also able to download the app to get the map to see where I need to go to or to get to the place. It was good. We'll definitely do it again.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Latisha,

    Thank you for sharing your experience. We’re so glad to hear you had such a great vacation and enjoyed the pools, water park, and convenient location. It’s wonderful that our team was responsive and that the room exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you and your family back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed April 19, 2026

    The day we got there at Westgate, I thought that our room was going to be in the Tower. I didn't know there were other buildings but everybody has to check in at the Tower. There were two lines. There's one for owners and one for guests. There were a couple of people in each line, but there was only one counter representative at the time, and he was on the phone so people were waiting.

    When he started calling somebody, someone from the back, a younger guy, came out. As he was coming out, this younger girl that was behind everybody walked around the lines and went right to the counter. The guy in the owner side said, “Did she just cut in front of everybody?” He said it out loud so she could hear him. She turned around to us and said she was just switching keys, and she was in a hurry. But I don't care what she was in line for. She could wait like everybody else. The guy at the counter heard her saying that, and he should have been the one that kicked her out, but he didn't do anything about it. He actually smiled about it. As soon as she cut in front of everybody like that, he should have asked her to go back in line, but he didn't. It didn't affect us negatively that bad, but it was something that was inappropriate.

    Other than that, the room was great. I made the reservations for Branson online through the Armed Forces website ‘cause I'm retired military. I always go through them because they have some of the best discounts that are out there when you travel. Having not been to Branson before, I wasn't familiar with what was available. Westgate was one of the places that came up, and it was one of the more reasonable priced places, probably more to do with that it was off-season. The Armed Forces site also said it was rated as one of the better values.

    We're very satisfied with Westgate. The service was really great. There was a problem with the HVAC the first day we were there, and we reported it to the front desk. Before I got back to that building, the maintenance crew was there fixing it. You can't beat service like that. We also used the little country store there that was in that building. It would have been better if there was a breakfast of some sort available in the morning. If you're going to run a hotel, then having food available in a sit-down environment would be a nice thing. But it's not a deal breaker. I understand why there wasn't and we had no problem with that ‘cause we always went out.

    We had a friend that we knew up there that came to meet us there. She lived about 30 miles away from Branson, and we wanted to get on the road very early in the morning to come back here to Mississippi. She came the night before to spend the night there, so that we could all leave at the same time and save her from having to get up at 4:00 in the morning to come to where we were. She enjoyed her stay so it all worked out great.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Harold,

    Thank you for sharing your detailed experience. We appreciate your feedback regarding the check-in process and understand how that situation could be frustrating. We’re glad to hear the rest of your stay went well, especially the quick response from our maintenance team and the overall service you received. It’s great that you and your guest had an enjoyable visit. We hope to welcome you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed April 18, 2026

    I definitely would stay at Westgate again next time I go to Florida. The price was appealing. I was looking at Hotels.com, and I needed something that was going to be big enough. The first two days we were there, it was just my boyfriend and me. So we did a one-bedroom villa. Then, for the rest of the days, we went to the other Westgate one. We did the palace and the spa resort. So we did both of them.

    The first one, the palace, we liked a lot. That had a lot more pools and hot tubs, and it had that little water park there. The second one, we stayed at a two-bedroom condo, and we brought our dog. It was nice because you can bring your dog. Everything was tile and easy to clean. I definitely have no complaints about it.

    The check-in and check-out were very quick. At the first hotel, they never said anything to me about seeing if I wanted to go to one of the meetings. The second one asked me if I wanted to go to one of the timeshare things, but I told him I wasn't interested and I didn't have time. So we did not do that. But check-in went pretty well. There were no problems. I got my pass, and they gave me the thing for the dog. It was a very smooth and quick process.

    The first place we stayed at, there were a lot more people there, so the food options were a little bit better. We went to Drafts at both places. The Drafts, in the first place, was a much bigger, more dedicated spot. So there were people there waiting on you. The second place we went to, we stood there for a few minutes before somebody came over to help us. There was one guy working it by himself. There weren’t a lot of options because I guess it was a little bit later in the day. So we could only choose a couple of things. The other place did do better on that than this place did.

    I liked the second place better because the pool was huge. It had those huge chess pieces that you could play. It had a nice setting area for fires. If others want something more quaint, the other place is better. If you want something that's more family, kid-oriented, with lots of water stuff, then you would want to stay at the first place. They were both great. Very easy to go to places from there. I was overall very happy with Westgate. It has a great location. It's extremely clean, which is hard to find places that are clean. And anybody with an animal would love it there because it's all ceramic tile. There's no carpet and stuff like that in those places. It was all tile. So I didn't have to worry about stuff getting on the floor. I recommended Westgate to a bunch of people that are supposed to be going to Florida, that they should stay there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Reinie,

    Thank you for sharing your experience. We’re glad you enjoyed both stays, including the villas, pools, pet-friendly accommodations, and overall cleanliness. It’s great to hear that check-in and check-out were smooth and that our locations worked well for your trip. We appreciate your feedback on dining and your recommendations. We look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 17, 2026

    My experience with Westgate was great. There were a lot of us up there, but the line went pretty quick at check in. I was only standing in line around for five minutes at the most. As far as the rooms and the stay, everything was good. I had a stove in the room, so I didn't buy any food from the place. I also loved that Walmart was right there so I didn't have to go far for that. There were a lot of kids with me, and we went to the pool as well.

    My only problem with the Westgate was the parking. I left after 9:00 and when I tried to come back to park, it took a good hour to find somewhere to park, and I still had to park way down and had to walk up. But I was on my weight loss journey, so I didn't care. I was trying to get my 10,000 steps so it all worked out. The checkout was smooth too. I didn't know that I didn't have to go return my keys. I didn't know that it was automatic. They returned my deposit and everything went well. It was probably a few years ago that I stayed once or twice before and I always loved Westgate.

    I am just wondering as I was looking at something online that said $99 from Las Vegas to stay at Westgate. I was trying to figure out if that's true or not.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Harrell,

    Thank you for sharing your experience. We’re glad to hear check-in was quick, your stay was comfortable, and that you enjoyed the in-room amenities and pool. We appreciate your feedback regarding parking and understand how that could be inconvenient. Regarding promotional offers, rates can vary by location, dates, and availability. We recommend checking our official website for the most accurate details. We hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed April 16, 2026

    My kids love Westgate. It's awesome. The check-in and check-out processes were easy. We'll be going back there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hello Khanh,

    Thank you for your kind review. We’re so glad to hear your kids love Westgate and that you had an easy check-in and check-out experience. It means a lot to know you had such an enjoyable stay. We look forward to welcoming you and your family back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed April 15, 2026

    I was going through Airbnb or Booking.com, came across Westgate Resorts, and we decided to check it out. Booking was quick and easy. The website asked what days we wanted to be on vacation for then let us know if any availabilities were there for those dates. If there were, they told us the price based on the rooms we were looking for.

    Check-in was quick and easy. We stood on a line about five minutes, checked in and it was very nice. The rep walked us through everything about the whole resort and where we could locate everything. She even provided us the map and told us to go to the customer service to get everything else. The room accommodations were great. The furniture may need to be a little more updated, but everything was nice, clean and spacious. The hot tub worked very well and the balcony was great. As for the food, they had anything one might want. Name it, and they have it. Plus, everything around the area was great. We were more on seafood.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Deseree,

    Thank you for your thoughtful review! We’re so glad booking and check-in were quick and easy, and that our team made you feel well-informed during your stay. It’s great to hear you enjoyed the dining options and clean accommodations. We appreciate your feedback on the furnishings and hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedMaintenanceBillingRates

    Reviewed April 14, 2026

    I went to another resort in the area a couple of times. First time was great. The second time was terrible. I just wanted to try a new place. Anytime I go to Orlando, I just look at places with water parks for the kids. I was looking for a place that had things to do on the property. I wasn't going to theme parks. I just wanted a place where we can hang out, the kids could have fun, and have restaurants. Westgate seemed to fit the bill.

    I went through Booking.com, so it was easy. Everything was simple. I came in on a weekday, so it wasn't as busy. It was during spring break. Everything was quick when I got there. My experience was pretty cool. There was no pressure. Normally, it's a timeshare, which I'm not interested in timeshares, but I like to enjoy the amenities there. Everybody was nice. I didn't get any pressure. They sent little pamphlets saying, “If you're interested, you get a free dinner.” But I wasn't there for that.

    Another thing that gets me, most of the resorts I stayed at out there in Orlando, I know they're strict on smoking, but somehow, people still smoke pot, and I cannot stand the smell of it. I didn't have that experience completely at the Westgate resort. They seem to be a little stricter than everybody else. We were in one of those buildings they just remodeled. So, it was clean. Very happy with that. I definitely will want to stay there again. Their price was fair as well. For three nights in the 500-something dollar range, to me, that was good.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Patrick,

    Thank you for sharing your experience. We’re glad you chose Westgate for a relaxing, family-friendly stay and that you enjoyed the amenities, the clean, remodeled room, and the welcoming atmosphere. It’s great to hear that the check-in was smooth and that you felt comfortable without added pressure. We appreciate your feedback and are happy you found the value fair. We look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed April 13, 2026

    My experience was great. I loved Westgate Resorts. I definitely enjoyed everything about it, from the atmosphere to the workers, and the cleanliness. It was just a great trip. I brought family and friends along, and they enjoyed it as well.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Melissa Stokes,

    Thank you for sharing your experience. We’re so glad to hear you loved your stay at Westgate Resorts and enjoyed the atmosphere, cleanliness, and our team. It’s wonderful that you were able to share the trip with family and friends and that they enjoyed it as well. We truly appreciate your kind words and look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 12, 2026

    My parents have always stayed at Westgate since we were younger, and I've always loved Westgate, and I've never had a problem with it. It's always been my go-to hotel every time I go to Orlando. The check in process was super quick and easy. It took less than 20 minutes in total. The gentleman that helped me check in was super nice. Then I did the check out over my phone. I just dropped the key in the box, and it was super quick and easy too.

    It's always been a positive experience interacting with the staff. I had them come and drop off some towels a couple of times, and they were always super great and helpful. I've never had any problems with them. The food options are great. But I wish they would stay open a little bit longer. The resort location is phenomenal. Everything is always super great when we're there. Even texting them, asking them for something, they're always quick and responsive. It was definitely a great experience. Westgate Resort is always a recommendation to other people who are going to stay in Orlando.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Nathalie,

    Thank you for your continued loyalty to Westgate Resorts. We’re so glad to hear you’ve consistently had positive experiences, from quick check-in and checkout to helpful service from our team. It’s great to know you enjoyed the location and dining options as well. We appreciate your feedback on hours and your recommendation, and we look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed April 11, 2026

    We enjoyed staying at the Westgate Resort. When we checked in, there were several people in the line and it took about 30 minutes, but that wasn’t bad. The resort was nice and clean. It was easy to get to. If we get a chance, we’ll do it again.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Dan,

    Thank you for sharing your experience. We’re glad to hear you enjoyed your stay and found the resort clean, convenient, and easy to access. We appreciate your patience during check-in and your understanding of the wait time. It’s great to know you had an overall positive visit, and we look forward to welcoming you back again in the future.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed April 10, 2026

    Checking in and out of the resort was easy. Everything was great. The resort had a nice little outside venue with the DJ and a little luau and I watched it. It was fine. The only thing that I didn't like was when the power went oit for about four hours. I had no choice but to go to sleep right there. They didn't give us anything. But they did say it wasn't their fault. It was something that happened in Florida. My family is planning to go back because I might be graduating next year in Florida. So we are planning to stay at the Westgate Resort again next year.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Latoya,

    Thank you for sharing your experience. We’re glad to hear check-in and check-out were easy and that you enjoyed the outside venue, DJ, and luau atmosphere. We also appreciate your feedback regarding the power outage and understand how that impacted your stay. It’s great to know your family is considering returning for your graduation trip next year. We look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 6, 2026

    We had a competition out there, and Westgate Resorts was the hotel that the group that we went in with offered and showed us. We looked into it, and it was beautiful. Check in was easy and the customer service was top-tier, the best customer service I ever had. We were able to do a lot of cooking in our room because it had a whole kitchen. That was wonderful, because it was me, and my sister had another room. There were nice bars as well, and there was a sandwich shop. Even at the pool area, it was like Wild Bear. They had great food down there too. There were different places on site to eat. The only thing I hated was some of the places that I enjoyed closed a little early, but for the most part, it was really nice.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Dominique,

    Thank you for your amazing feedback! We’re so glad you enjoyed the easy check-in, top-tier service, and well-equipped kitchen. It’s great to hear you loved the dining options around the resort. We appreciate your note about hours of operation and will keep that in mind. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed April 5, 2026

    I found Westgate Resorts and it was a nice place to stay. They had openings for us when we were going and the reservation, check-in and checkout processes were easy. The location was good too.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Julie,

    Thank you for your kind review! We’re so glad you found us and had a smooth reservation, check-in, and checkout experience. It’s great to hear the location worked well for your stay. We appreciate your feedback and hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceMaintenance

    Reviewed April 4, 2026

    I went through Booking.com and I was looking at different results and it looked like Westgate Resorts would be a good motel for my great grandkids. I took my granddaughter, her husband, and two of my great grandkids. They enjoyed the pool with what little bit they could because it was cold. The lady at the front desk was super nice. All we did was tell her our names on the two rooms and we checked in. They said if we needed anything, we could call the front desk and they’d come right down. They were very good. I know the maintenance guys and the laundry people there. On the second day, we needed extra towels and it was after hours, but my granddaughter had to go get towel. They came to the room and handled everything.

    As far as the room accommodations, my room was nicer than my granddaughter's room. They put laminate floor down in my room and my granddaughter's room still had carpet, and the carpet was clean but it was worn a little bit. When I walked in my room, I couldn't believe how nice it was with the laminate floor and everything was clean. There are no issues of being dirty. We ate the free breakfast, which was scrambled eggs and pancakes. We ordered a separate side order of sausage, but the breakfast food was great. I'm hoping to plan another trip in August to take my other granddaughter up. There's a 95% chance that I'll stay at the same place.

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    Westgate Resorts
    Response from Westgate Resorts

    Hello Charles,

    Thank you for sharing your experience. We’re glad you chose Westgate Resorts through Booking.com and that your family, including your great-grandkids, enjoyed the pool despite the cooler weather. We’re pleased our front desk made check-in easy and that our team quickly assisted with your towel request. We appreciate your kind words and hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 3, 2026

    I stayed at Westgate a couple of times. I went through a third party when I book, so the price was better. I liked the area and the old structures. The place offered a quiet stay and I liked the space. hey upgraded recently and it was really nice with the remodel. So far, I never had an issue except with my last stay, but they made sure they took care of it. So everything turned out fine. Their check-in and checkout processes were easy and the customer service was excellent.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jazmin,

    Thank you for your continued stays with us! We’re so glad you enjoyed the quiet atmosphere, spacious accommodations, and recent upgrades. It’s great to hear our team was able to resolve your concern and that your overall experience remained positive. We truly appreciate your kind words and hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Refunds & Payouts

    Reviewed April 2, 2026

    The check-in was a little chaotic, but for what I paid for, what the resort had to offer was absolutely shocking to me. There was a restaurant and a nice little ice cream shop, and candy shop in the resort. My kids loved it. We were there for Disney and normally, we stay on property, but we couldn't get any hotel accommodations at Disney this time. We will be staying at this Westgate resort again.

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    Westgate Resorts
    Response from Westgate Resorts

    Hello Brandi,

    Thank you for sharing your experience. We’re glad to hear that despite a chaotic check-in, you enjoyed what the resort had to offer. It’s great that the restaurant, ice cream shop, and candy shop were a hit with your kids. We’re especially pleased to know your stay worked well for your Disney trip and that you plan to return. We look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceMaintenanceStaffRates

    Reviewed April 1, 2026

    My huband and I's anniversary was coming up and we tried to book Westgate but it was sold out because this was on a spring break time as well. T-Mobile had Westgate on their site and we looked up all the deals they had there. We picked one and when we got there, it was more than what I said. It was really nice. I had to pay another $100 when we got there. But it was a good price for two days. It was under $300. Everybody else was asking for more than that for two days. The staff was nice. It was a great experience. We walked around the whole resort and saw the lake. It was so nice. We had a good time. Everything is right there. I'm coming back again in June for my birthday and Father's Day.

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    Westgate Resorts
    Response from Westgate Resorts

    Hello Nicole,

    Thank you for sharing your experience. We’re glad you chose Westgate for your anniversary stay and that you enjoyed the resort, especially the lake and overall atmosphere. It’s great to hear our team made you feel welcome and that you felt it was a good value for your stay. We appreciate your feedback regarding the rate difference and are happy you still had a great visit. We look forward to seeing you again in June.

    Best regards,

    Westgate Resorts

    PriceStaffRatesHonesty & Transparency

    Reviewed March 31, 2026

    Y'all should really be ashamed of yourselves for charging what you all are when it cost not even 20% running the damn place. The real shame is what people do to make a dollar. What parents do for their kids to get some fresh air, to get them out of city and into a little bit of country and they get ripped off in the process and I'm sure there's hardly anything "real" on there! I understand a lot of people put that price on there to try to keep the riff Raff out, or let's be honest, to keep out the "not so fortunate clientele". Another truth it's a shame that you're even ripping off the more fortunate clientele, too. Just so you know, things about cowboys and country Life is truth and your word is everything.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Kristie,

    We’re sorry to hear about your experience and appreciate you sharing your concerns. We understand how important value and transparency are, and we regret that your stay did not meet your expectations. Your feedback is taken seriously, and we are always looking for ways to improve the experience we provide.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 31, 2026

    Westgate Resorts had a lot more amenities, and they also had the size that I needed to fit our family. We were able to get a two-bedroom, two-bath, and a living room. All of that mattered. I’ve always used Hotels.com, but it was my first time doing a deposit and then paying it later when I got there. That was pretty cool. I was glad that they offered that. That was also what made it an option to be able to do that because I didn't have all of it upfront. So, that was a plus.

    The resort staff was really nice. They went above and beyond during check-in. So, that was good. We went to the pool and the hot tub. But we didn't get to get any other amenities because it was kind of cool and windy the days that we came. So, we kind of cut back on some of the stuff we did. Westgate Resort was definitely a top place to visit. I will be back. I enjoyed it. It would definitely have to be one of the top places. I love the little shop area that they had where you can kind of walk a little bit and kind of explore. That was great and having a different pool. We want to go back so we can go enjoy all the amenities because we missed a lot.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jamie,

    Thank you for sharing your experience. We’re glad the two-bedroom, two-bath layout and spacious living area worked well for your family, and that our amenities met your needs. We’re also happy the flexible payment option helped make your stay possible. We appreciate your feedback and hope to welcome you back to Westgate Resorts again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePriceOnline & AppStaffRates

    Reviewed March 29, 2026

    Westgate Resorts is part of the partnership with Choice Hotels, and I try to book with Choice Hotels as much as I can. I went to a Westgate Resort and my experience with their staff was great. We had little difficulty with the shower, and when we called them about it, they were there within five minutes. The condo was well-furnished. If you want to do any cooking, which we did a little, they adequately have what's needed. We also went to a show that's real close to them. I could have picked a resort that was less expensive, but I wanted to get my Choice Hotels points. We were happy at Westgate and I'd stay there again if the price was right. However, Westgate is a little lacking on pictures of the rooms. I looked at their website and on one particular type of unit I was wanting to look at, there were only two pictures, and it wasn't enough to show me if I wanted to select it or not.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Victoria,

    Thank you for your detailed feedback! We’re glad you enjoyed your stay, our responsive team, and the well-equipped condo. It’s great to hear the location worked well for your plans. We appreciate your note about the website photos and will keep that in mind as we improve. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed March 26, 2026

    The check-in and checkout process at Westgate Resorts was very easy and the reps were great. The food options were good, even the little market and we did the water park with the kids. It was very convenient.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Kindia,

    Thank you for your kind review! We’re so glad you enjoyed the easy check-in and check-out process and that our team made a great impression. It’s wonderful to hear you liked the dining options, market, and had fun at the water park with the kids. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed March 17, 2026

    I use Hotwire.com and saw a good Westgate deal. We went and our experience was wonderful. We love the Starbucks there. There were some ice cream that we took advantage of in the little shop as well. The kids did a basketball competition in the arcade and that was fun. The location was perfect. We were there for a cheer competition, and anywhere we wanted to go to eat, to the cheer competition, and to the shopping at Tanger outlet was a 10-minute max drive. We loved all the amenities. Westgate was wonderful. We really enjoyed it and we'll be back some time when we go to Branson. I definitely want to come back in the summer and use the pool. That looks really fun. I have recommend Westgate to a friend and they stayed there last week.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Ashley,

    Thank you for your wonderful review! We’re so glad you and your family enjoyed the amenities, arcade fun, and convenient location during your trip. It’s great to hear you loved the on-site treats and had such a positive experience. We truly appreciate your recommendation and look forward to welcoming you back this summer!

    Best wishes,

    Westgate Resorts

    Verified purchase
    PriceMaintenanceRates

    Reviewed March 16, 2026

    My sister normally stays at Westgate when they have a vacation, and I was recommended to come. This was my first stay at Westgate and the price was fair. While I was there, we used Groupon for different activities. The kids used the arcade and the pool. They really enjoyed it. It was mainly for them for spring break but I also enjoyed it myself. Just staying there was a very good experience. The location was very convenient as well. It was right in the area where we can go right down the road to Walmart.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Shaunda,

    Thank you for choosing us for your first stay! We’re so glad you and your family had a great spring break and that the kids enjoyed the arcade and pool. It’s wonderful to hear you found the value and location convenient. We appreciate your kind words and hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePriceRates

    Reviewed March 15, 2026

    My experience at Westgate was very good. The price I got was good as well. I like that the unit was one bedroom. They had a kitchen and everything was equipped. I'm a Chef and was cooking everything. I really love that they have grills and if we needed anything, we called, and they brought it in. I really love coffee and it's one of the biggest reason I went there. I like Westgate Resort Hollister. It's better than home. It's very clean and has a very good view even if it didn't get a good view. The boys like to see the lake.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Natallia,

    Thank you for your wonderful review! We’re so glad you enjoyed the great value, well-equipped kitchen, and grilling options. It’s fantastic to hear our team was responsive and that you loved the coffee and beautiful setting. We’re thrilled your family enjoyed the views and had such a great stay. We hope to welcome you back soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed March 14, 2026

    I used Booking.com to book Westgate. When I got to the property, I got the gate code and got in to get my room keys. It was all super easy. When we checked in, the rep was super nice and pleasant. Explained everything, all the activities for the kiddos and the amenities. That was really good. And check-out was super easy as well. The kiddos did the Sharpie art, and they enjoyed the indoor pool, the hot tub, and the games under the pavilion. The location is convenient too. It was an eight - nine minute drive there to the strip. I wish there had been a convenience store a little bit closer. But outside of that, it's a very nice property they've got branching out there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jody,

    Thank you for your great feedback! We’re so glad check-in and check-out were easy and that our team made a positive impression. It’s wonderful to hear the kiddos enjoyed the activities and amenities. We appreciate your note about nearby convenience options and hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2026

    I liked the location of Westgate. The check-in and check-out were easy and quick. We also went swimming and did the water park. The water park was good. The pool was a little on the colder side, but it was cold outside. Otherwise, the experience was great. There was construction going on, but the resort was beautiful. The scene that we had from our room was amazing. We had a great first time there, and we will definitely be back. I would highly recommend them.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Amanda,

    Thank you for your wonderful review! We’re so glad you enjoyed the location, smooth check-in and check-out, and had a great time at the water park. We appreciate your understanding about the cooler pool and ongoing construction. It’s fantastic to hear you loved the view and had such a great first visit. We look forward to welcoming you back!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed March 12, 2026

    Several different options came up on a Priceline search. We were given a choice of three, and the system selected Westgate Resorts for us. It was very well located, and both checking in and out were excellent. We enjoyed the room, and the facilities were very good. But the room wasn't quite as clean as it could have been. The cupboards around the stove were still a bit greasy from the previous user of the room. Also, the shower pressure wasn't as strong as it could have been. If it had been a bit stronger, that would have been nice. We were only staying two nights, so it didn't matter that the room didn't get serviced every night like other hotels. For two nights, it was fine.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Mr. Pavoncello,

    Thank you for your feedback! We’re glad you enjoyed our location, smooth check-in and check-out, and the overall facilities. We appreciate you noting the cleanliness and shower pressure, as this helps us improve. We’re happy your stay was still enjoyable and hope to provide an even better experience next time.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed March 11, 2026

    We've gone to Westgate Resorts for 20 years. It's where our home is but I’m not happy with it, and next year we're not going. It's getting too big. You're a number, not a person anymore. We've complained about the internet for years and Westgate hasn’t done anything to change it. You call to get something, and it takes hours to get it. They said that the units would be updated every five years, but they haven't been. We stayed in ones that were the same as 20 years ago. It's not the home we started in. They used to be picky on who they let in there and now, they let anybody in. I don't even feel safe there anymore. The amenities and activities are good, but it takes you out. They offer good things to do, but since we go during a busy time in March, there are a lot more people. If you don’t get there right away, it’s hard to find a seat because there are too many people.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Dena,

    Thank you for being a valued guest for over 20 years and for sharing your candid feedback. We’re truly sorry to hear how your recent experiences have felt and understand your concerns around service, updates, and overall comfort. Your perspective is important to us, and we regret falling short of your expectations. We hope to have the chance to restore your confidence in the future.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed March 8, 2026

    The first time we went to Westgate Resorts, we liked it a lot. The staff was phenomenal. It was easy, and they're always there to help. Also, the food is very good. We went to boat rides, horseback, and the swamp buggy thing that almost killed me, but it was fun. Our grandkids have been with us to the one up in Myrtle Beach and River Ranch. We were at River Ranch for a night with another grandchild, and it was excellent. However, River Ranch doesn't have much around it other than River Ranch, which is fine. The rodeo and new water park are phenomenal. We've also been to the Gatlinburg.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Mr. Stone,

    Thank you for your continued loyalty! We’re thrilled to hear you’ve had such great experiences across our resorts and that our team, dining, and activities stood out. It’s wonderful that your family enjoys River Ranch and beyond. We appreciate your feedback and look forward to welcoming you and your grandkids back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed March 6, 2026

    That was my second time at Westgate Resorts with some friends, and I love it. Checking in and out was super easy. Everybody was kind. We're all happy with that. The food was good. We tried to reserve at the restaurant, but it was Valentine's Day so it was sold out. We enjoyed the tours and the boat. Everything was super clean and comfortable. We also love the style of the rooms. We stayed in a tent the last time that we went. This time, we tried the hotel, and it was good. We plan to go again next year. A big baby group.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Yohanna,

    We’re so glad you and your friends had another wonderful stay with us. From easy check-in/out to the tours, boat, and comfy rooms, it sounds like you enjoyed every moment. We can’t wait to welcome your group back next year!

    Best wishes,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 5, 2026

    Choosing Westgate Resorts was a value purchase. I was looking for a nice place that wasn't too expensive. There were nicer places, but they were also more expensive. There were cheaper places, but they weren't as nice. I was there with my wife, assisting her mother who lived in a care facility, and it was near to the Westgate, so for us, the location was excellent.

    Checking in was prompt, and Westgate's receptionist was very pleasant. They had all the information they needed from me, and we got checked in within a few minutes. It went smoothly. Also, the bed and room were comfortable. The little sink, refrigerator, and microwave setup was perfect for a four-day stay for two people, so there was sufficient room in the closets and drawers. I would stay there again if we needed to.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Robert,

    Thank you for your thoughtful review! We’re glad you found great value in your stay and that our location was convenient during your visit. It’s wonderful to hear check-in was smooth and that you found the room comfortable and well-equipped. We truly appreciate your kind words and look forward to welcoming you back!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed March 4, 2026

    I had a conference being hosted at the Westgate Resort. So I booked there and the people that I interacted with at check-in were very friendly and helpful in giving directions. The room was great. The location was very accessible for the conference that I was staying at. The one issue I do recall from it was that the water wasn't exactly the hottest. There were some issues with that and other people were mentioning it as well. Other than that, it was a good experience. I would definitely tell friends and family to consider Westgate.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Thomas,

    Thank you for your review. We’re glad our team made check in easy and that the location worked well for your conference. It’s great to hear you enjoyed the room and had a good overall stay. We also appreciate your feedback regarding the hot water. Thank you for recommending us to friends and family.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed March 3, 2026

    We were out there on a soccer trip, and Westgate Palace was our recommended hotel. Checking in and out was an easy, friendly, and a great process. Our kids were in the pool, and my wife and I were in the hot tub. We went to the little restaurant thing there every day for eating breakfast. Also, we went to Universal and Sea World. Westgate was a very nice hotel. Great location. We will be back. I'd recommend it.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Mark,

    Thank you for your great review! We’re so glad you enjoyed a smooth and friendly check-in and check-out, along with the pool, hot tub, and convenient breakfast spot. It’s wonderful to hear our location worked well for your trip to Universal and SeaWorld. We truly appreciate your recommendation and look forward to welcoming you back!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 2, 2026

    There was a long line during our check-out and check-in at Westgate Resorts. But I just had to wait the line out and the customer service I got was good. We stayed there for two nights and the food options that were there were very limited. But overall, our experience was good and we would use them again.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Keith,

    Thank you for your feedback. We appreciate your patience during the busy check in and check out times and are glad to hear our team provided good customer service. We also appreciate your comments about the food options. We’re happy you had an overall good experience and hope to welcome you back again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 1, 2026

    My daughter's volleyball tournament was a Stay and Play, and we had to stay at Westgate Resorts, which was next to the convention center. We ended up liking it, and it's very convenient. Three times this year, my daughter has to be at the convention center at Vegas for tournaments, so we just stayed at Westgate because we've had a past experience that was great. The restaurants are great too and they allow our dog. A lot of other hotels do not allow dogs unless they're service animals, and that's a problem if we can't take my Pomeranian with us.

    We always get to Westgate about 30 minutes before check-in, and there was only one time that we got there an hour after, and the lines were long. But we got there 30 minutes before 2:00, and there were only three people ahead of us. We were able to get checked in and it was very fast. The woman checking us in offered an upgrade from a King Lux with a sleeper sofa to a one-bedroom suite for just $100 more per night, which was nice, and we were able to get into the room right away with no problems. And the room was incredible.

    We love the food options at Westgate. At the volleyball tournaments, we're with other families on our team and we've all been to many hotels in Vegas. Two of the families said the steakhouse is phenomenal. I love the Italian restaurant and Sid’s for breakfast, and my daughter loves Benihana. The taco place is open until midnight and since our tournaments go till after 9:30, it’s after 10:00 when you get into the hotel and everything is closed. So, the taco place is a savior to many of us. There were 40 of us in line.

    We are not able to use the recreational activities because volleyball tournaments take up most of our day, but during a previous stay, we had time to enjoy the pool and my daughter got her nails done at the salon. The afternoon pool is not ideal, though. There were also pickleball courts that we weren’t able to use. The kids' arcade was fun. My 16-year-old daughter even said there's something for every age to do there without it being too exclusive to the 21 and older. The resort is located well, right off the freeway and not buried on the strip where there is intense traffic getting to the other hotels. My daughter also liked the view of the Sphere from our room.

    Westgate is super clean and very nice. There’s a slight smoke smell but compared to other places we’ve gone to, it’s nowhere near as bad. Everybody at Westgate was amazing. People at the desks throughout the hallways when you're making your way towards the elevators were friendly. The price is fair for what you get, and it’s easy to get information from the website and get yourself booked. I was pleasantly surprised at how much we ended up liking Westgate. We are gonna be there again in March 13th through the 16th for another tournament, and then we're gonna be back in May.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Katarina,

    Thank you for your wonderful and detailed review. We’re so glad our location near the convention center works well for your daughter’s tournaments and that you enjoy the restaurants, pet-friendly atmosphere, and spacious rooms. It’s great to hear our team made check in quick and welcoming. We look forward to seeing you again for your upcoming stays.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesValue

    Reviewed Feb. 28, 2026

    I’ve gone on sales trips to tour the facility and get a free stay, and Westgate Resorts had the best value. They offered the amount of flexibility and additional perks, and it made sense for how we liked to travel and what we like to do. I visited the New York City location about two weeks ago and checking in and out couldn’t have been any better. Everything was quick and I was given an opportunity to do a lot of the things in advance. I spent less than two to three minutes at the counter and away we went. And on the way out, I dropped the key off, told them my room number, and that was the end of it. It was about as perfect as I could imagine a check-in and check-out would be.

    The people were super friendly and helpful. Westgate Resorts offer a lot of activities, but I was on a very tight turnaround so I wasn’t able to take advantage of it. But I showed pictures to my wife and if we ever find a way to go back to New York, this is a place we would be interested in staying. The difficulty I had is that it’s in more of a residential part of Manhattan. It was difficult to get a cab. But there was a bellhop who was able to run out and flag me one down in about three minutes every time I needed one, or I called an Uber if it was an odd time. The location was a little bit off the beaten path. But it was perfect for what I wanted to accomplish.

    I happened to have a drink or two and a quick bite down at the bar and the bartender was super nice. We talked about a couple of things and that was all I needed. I was meeting someone for dinner so that was the only time I had a chance to do anything in the facility. The price was a terrific value and I bragged about it to all my friends who were paying maybe twice as much to stay in the city. I had one small hiccup with the HVAC system because when I arrived, it was 78 degrees. I tried lowering it, but it didn’t cool off right away. I noticed the windows could be opened, so I opened one and got the temperature down to something comfortable for sleeping. But other than that, I loved my stay. I am more than happy to stand behind a recommendation of this particular facility and Westgate overall.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Kevin,

    Thank you for your thoughtful review and recommendation. We’re glad you enjoyed the great value, quick and easy check in and out, and the friendly service from our team. It’s also nice to hear the staff was able to help you quickly when you needed transportation. We appreciate your feedback about the HVAC as well. We hope to welcome you and your wife back for a longer visit next time.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2026

    The people at all the Westgates that we went to were very, very friendly. The first time that we experienced the Westgate was at the town center in Orlando and we enjoyed it. As soon as we got into our room, we noticed that the tub was not washed. So, they brought somebody right away to take care of that. They moved us to a different location without us even asking for it or they just moved us. So, we liked that. They didn't take a while and it got done right away. We went to the Westgate in Tennessee as well for the same reason. It was amazing as well.

    We tried the new one recently. It's somewhere in Orlando again, and that one was nice. The only problem that I had was the last day that we were there, we requested to extend an hour. They gave us the hour. But there were two occasions where we felt that somebody went inside our room and we weren't sure why. There was no cleaning staff 'cause when I went in the last day it was 9:30, and we had the room till 12:00 or 11:00, somewhere around there. And I went to use the restroom because the girls were outside in the pool area. I just heard somebody open the door and then closed the door, slammed the door shut. So, then I walked out, called my husband, started panicking because I'm a panicky person. When I told him about it, we went back up. So, he checked and this time the door was left wide open. So, I don't know what had happened. But I did mention it to them and they were gonna look into it. Other than that, I'm still a fan of Westgate.

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    Response from Westgate Resorts

    Hi Amy,

    Thank you for your loyalty and kind words about our friendly teams in Orlando and Tennessee. We’re glad concerns were handled quickly. We sincerely apologize for the unsettling room access experience on your last day and appreciate you reporting it. Your support means a lot to us.

    Best wishes,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedOnline & AppRates

    Reviewed Feb. 26, 2026

    We had visited the Westgate Resorts 17 years ago with family and stayed for a week or so. My dad was a veteran and he came through the Veterans Vacation Club. We really enjoyed it. So, we were looking for someplace to just have a short stay en route to Naples. I found Westgate and it was a good price. I booked it through Extra Holidays, which I am a member of. The check-in experience was very good. We were a little bit early, but the fellow who checked us in was able to get us a room earlier to check in. What we thought was described on the website of what we were booking turned out to be not what they were showing. We thought we were booking a one bedroom suite with a partial kitchen.

    It turned out that it was just two full beds. He said, “What they say, sometimes these extra booking companies don't portray it exactly right.” He said, "I have an upgrade I can give you." So, he gave us an upgrade. It wasn't a full kitchen, but we had a microwave and a little bit bigger than hotel size refrigerator. So, it was all that we needed. It was good. We're only there for four days. Overall, everything was fine while we were there.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Feb. 26, 2026

    I searched online for a decent deal for a quick stay in Orlando, and Westgate's rates were good. The place also looked nice and had good reviews. I was able to book something, but the app was not very intuitive or integrated. When I book something, I get an email, but it doesn't show up in the app again. On every other hotel app, I book and the reservation shows up. I had to re-add my reservation.

    Westgate has friendly people and they're very close to Disney. The rooms are good too. Everything seemed upgraded. Having two bathrooms was nice and the kitchens were nice as well. The resort had lots of amenities too. We saw a couple restaurants on site and a place where it looked like they had activities. We also saw the game room and my son made me go in there, which was fine. We were on vacation and he said, "Oh, there's arcades." I said, "All right, let's go."

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    Response from Westgate Resorts

    Hi Aaron,

    Thank you for your detailed feedback. We’re glad you enjoyed our location, upgraded rooms, amenities, and friendly team. It’s great to hear your family had fun exploring the resort, especially the arcade. We also appreciate your comments about the app experience and will take that into consideration.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Value

    Reviewed Feb. 25, 2026

    I went to an international builders’ show, and Westgate Resorts was one of the selections that I found on the list. I did everything online before I got to Westgate. Then when I got there, they had all my stuff ready. When I left, I left the key at the gate, and everybody was happy. I ate at the grill there and the food was great. The service was great, and I enjoyed it thoroughly. I was pleasantly surprised at how large the unit was that I occupied. There was a separate bedroom and a separate living room, a dining area, a kitchen, and bath. It was considerably more than I expected it to be. So, that made it a good value for the dollars I spent. Everything was clean. The resort was in very good shape. It was a pleasant and relaxing experience.

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    Response from Westgate Resorts

    Hi Don,

    Thank you for your wonderful review! We’re glad the check-in process was smooth and that everything was ready for your arrival. It’s great to hear you enjoyed the spacious accommodations, dining at the grill, and the resort's relaxing atmosphere. We appreciate you choosing to stay with us and hope to welcome you back again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    CoveragePriceMaintenanceStaff

    Reviewed Feb. 24, 2026

    I was looking in the area proximity to where I had business, and Westgate was a good location. I wanted to be off the strip but close enough to it, and I didn't even know they had a shuttle which was very cool. We took full advantage of that. Check-in was very easy. It almost felt like we were getting checked in by a personal concierge, so that was great. We did appreciate that. Also, we weren't competing with a lot of other people, but the attention to us was great during check-in.

    The main thing for me was the amount of room that I got for the cost. The only disappointing thing was that we weren't staying longer because that was clearly a room that we could have cooked in. It was a very nice room. There was a kitchenette with a bar, a counter and a full-size fridge, and that made it very convenient if we had wanted to get groceries. There was a separate dining room area. It wasn't like a little corner of a room. We had an issue with the hot tub that was in the room and somebody was there immediately to fix it and help us out with it. Any problems we had were addressed immediately. We didn't take advantage of the on-site food options, but we did check out the convenience store for snacks and things. So when we had a sweet tooth, there were plenty of options available to us, and the gift store was nice.

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    Response from Westgate Resorts

    Hi Clint,

    Thank you for your thoughtful review! We’re glad our location, shuttle, and smooth check-in made your stay enjoyable. It’s great to hear you loved the spacious room and kitchenette, and that our team quickly resolved the hot tub issue. We appreciate you staying with us and hope to welcome you back for a longer visit.

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed Feb. 23, 2026

    The reservation and check-in process was fine. It was accommodating. The manager did upgrade our room, which I appreciated. The thing I wish they had was a little more of a buffet for breakfast. That was the only issue I had with Westgate. Because, normally, if I stay at another hotel, I always pick the buffet breakfast. They don't necessarily have to be free, but they don't have a selection. They only have that coffee shop. I do like the restaurant though. The grill that they have there, we enjoyed that. Everyone was satisfied with their food. And the football game was on, so everybody was happy with that also. That was a fun time.

    However, the pool was too cold. The other issue I don't like about Westgate, they need to invest in an indoor pool. Because it was actually freezing. They had the water area on, but it was too cold for anyone to be out there. What I did not like is that the housekeeper forgot to put the little coffee packets that were complimentary in our room. They said they were gonna bring two up to us, and just brought one. And one is never enough for me. 'Cause I like to make my coffee in the morning. Other than that Westgate was convenient and fun, comfortable rooms, spacious.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Tamika,

    Thank you for your detailed feedback! We’re glad you enjoyed the upgrade, dining options, and overall comfort of your stay. We appreciate your suggestions regarding breakfast variety, pool temperature, and in-room amenities, as they help us improve. We’re happy you still had a fun and convenient experience and hope to welcome you back!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed Feb. 23, 2026

    We stayed at Westgate a few years ago in the past with my husband and we liked the fact that the location was right on the monorail. So I was going with my sister this time and she's never been there. So we decided to stay there again. The check-in and checkout process was good. Their customer service was fine. The food was awesome, too. We tried several different places within the Westgate, and we were very happy with all of them. However, they need to update their current hours so everybody knows what time they're open and closed. We had a really hard time getting the correct schedules for the different restaurants. We went online, and it would say they were open till 2:00 p.m., but then we would go down there and find out that it's closed.

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    PriceRates

    Reviewed Feb. 22, 2026

    I saw Westgate Resorts through a website and did a bundle for my flight and my stay. It looked really nice for the price and it was. It was clean. We enjoyed every minute of it. The weather was a little chilly when we were there, so we weren't able to use the pool, but it was very nice. We went in the shop and bought a few things. The children's play area and children’s waterfalls, although we weren’t able to use it because of the weather, were very nice as well.

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    Response from Westgate Resorts

    Hi Francis,

    Thank you for your great review! We’re glad you found the resort to be a great value and enjoyed the cleanliness and amenities during your stay. Hopefully next time the weather will be warmer so you can enjoy the pool and water features as well.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 21, 2026

    I liked the size of the room of the Westgate resort I stayed at. I booked it online through Priceline. I had never been there before, but I went through the pictures and all the amenities online. The check-in process was very easy. We got in pretty late, so I was a little worried about that but everybody was so nice. It was so easy to get to everything at the resort. We stopped at the market that was there. It was great and we got a few things there. We weren't there for too long. I wish we could’ve stayed longer to view everything that was there. We also went on the paddle boat. We were gonna go down to the pool, but we didn't have much time. We were pretty much out for the whole day every time we were there. We really had a great time. I've been telling everybody to go book with them.

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    Response from Westgate Resorts

    Hi Kerry,

    Thank you for your wonderful review! We’re glad check in was easy, our team made you feel welcome, and you enjoyed the spacious room and resort amenities. It’s great to hear you had a fun time, even with a short stay. We hope you can come back and enjoy even more next time.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2026

    The girl that took care of me during check in did a terrific job. She was very quick and precise. She showed me where to go and how to go, and was very good. It was fantastic. We ate in the main restaurant for two nights, and it was extremely good. The waiter was fantastic. There were five of us at the table, and he was right on the ball. But the following night, the waitress wasn't really up to par. She was a little slow and got quite a few things mixed up. The food in the resort was average. The only thing that was missing was condiments for the coffee. There was no sugar or cream. So, I had to go out for coffee. I really enjoyed my stay in Westgate and they allowed me to have my dog. But overall, accommodations were terrific.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi John,

    Thank you for sharing your feedback. We’re glad check-in went smoothly and that you enjoyed the restaurant and overall accommodations. We also appreciate your comments about service and the coffee setup, as feedback like this helps us improve.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2026

    Westgate's location was really good. We had to go to the conference center, so it was a quick drive there, which was really nice. We also liked the pool and the water park. The reservation, check-in and check- out processes were easy peasy. As far as food options, I only ended up going to the ice cream parlor, but that was fantastic. I did enjoy the customer service via texting. They were super accommodating that way. It was nice that we didn't have to run down to the front desk every single time we had a question. I would recommend Westgate to anybody.

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    Customer ServicePriceStaffRatesTimelinessValue

    Reviewed Feb. 19, 2026

    I received a timeshare phone call years and years ago, and we went ahead and took advantage of that. We never bought a timeshare, but we constantly just look up Westgate to stay at now. We stay at the one in Kissimmee which we find to be the best one. It's the best bang for your buck. Westgate has really good pricing in terms of the cost to stay and it's a very well-kept property. The rooms are spacious and the amenities on the property is great as well. It has all the amenities you need. We love staying there and we stay there all the time. The location is perfect. It is very well convenient and close to parks. I made a mistake and booked the one off International Drive, and when I got there, the receptionist made a phone call, took care of us, and booked us a room over at Kissimmee the same day without a problem.

    The food options that were available were surprisingly good as well. We went to a Mexican restaurant that's on premises, and it was great. Even walking around outside was nice. They have this little area where it looks like you're walking through a little city, and they had music playing and games outside for the kids. My sons played basketball and they enjoyed that too. It was a great overall experience.

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    Response from Westgate Resorts

    Hi Andre,

    Thank you for your continued loyalty! We’re so glad you enjoy our Kissimmee location, spacious rooms, amenities, and convenient access to the parks. It’s wonderful to hear our team quickly resolved your booking and that you loved the dining and family-friendly atmosphere. We truly appreciate you staying with us again and again!

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed Feb. 18, 2026

    The accommodations were very spacious and nice. The people were all great. The food options were okay. The breakfast stuff was a little bit big portioned for me, and not quite as good as I liked. So, I went out and bought myself some cereal for the final two days.

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    Response from Westgate Resorts

    Hi William,

    Thank you for your review. We’re glad you enjoyed the spacious accommodations and found our team to be great. We also appreciate your feedback about the breakfast options and portions. We hope to welcome you back again soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceSales & MarketingPriceRatesTimeliness

    Reviewed Feb. 17, 2026

    I wanted to try something different and I had a good experience with Westgate Resorts. The check-in and checkout process as well as the customer service, were all good. We got a coupon for food but we were moving out the next day, so we didn’t have anything to eat. The price was good too since I had a discount rate.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Agnes,

    Thank you for choosing to try something different with Westgate Resorts! We’re so glad to hear you had a good experience and that check-in, checkout, customer service, and your discounted rate met your expectations. We hope next time you’ll have a chance to enjoy that food coupon as well.

    Best wishes,

    Westgate Resorts

    Verified purchase
    PriceMaintenanceRates

    Reviewed Feb. 17, 2026

    We liked Westgate Resorts' availability, price, and amenities. Checking-in and out were very good, especially the check-in. I liked the hotel's size and its natural beauty. We liked how we could walk around and see a lot like the outside trail. It was something nice to do. There was always so much to do, but I enjoyed being able to walk around to be able to see what we wanted to do. Also, the location is very convenient. I'm a huge breakfast fanatic. I would have liked a bit more breakfast options. But it didn't make or break my stay. I'm gonna stay there again.

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    Response from Westgate Resorts

    Hi Casey,

    Thank you for your great review! We’re happy you enjoyed our rates, amenities, smooth check-in, natural beauty, walking trails, and convenient location. We also appreciate your feedback about breakfast options. We’re glad it didn’t take away from your stay and look forward to welcoming you back!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 15, 2026

    Westgate Resorts is totally different from other places. I came across them at the car show every February and before that, I never knew about something like that in the middle of Florida. Now that they have the big water thing, they're going to attract so many different people. My check-in experience with them was excellent. Their rooms were old but nice. It was a little bit different this time, looked like somebody upgraded some things in the rooms.

    But there were no provisions for handicapped guests. My wife is handicapped and I had to call months in advance for our reservation. Thank God for Tony Abreu who got me into that 300 building because there were no elevators or walk-ups. I walked right into the room with my wife in the wheelchair. She has a walker and a wheelchair. But I couldn't go up the stairs because they had no elevators. They also had very few handicapped bathrooms. That was why we got a good room like that where she could go.

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    Response from Westgate Resorts

    Hi George,

    Thank you for sharing your experience and for highlighting Tony’s help! We appreciate your feedback regarding accessibility and will continue working to ensure all guests have a comfortable stay. We look forward to welcoming you and your wife back to Westgate Resorts.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 12, 2026

    We arrived very late at night and my experience at Westgate's check-in was fine. The room was perfect too. Their amenities were also impressive.

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    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 11, 2026

    Our stay with Westgate Resorts was nice. We went with them for the price, but the location was good too. It was right there. The staff were so nice and the check-in and checkout processes were good. They even got us in really early. We used the pool, but we didn't have breakfast at Westgate because it was at a different location.

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    Response from Westgate Resorts

    Hi Jasmine,

    Thank you for your kind review! We’re so glad you enjoyed the great location, found value in your stay, and experienced friendly service. It’s wonderful to hear that check-in and checkout went smoothly and that we were able to get you in early. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 11, 2026

    With the annual gun show that I like being held at Westgate Resorts, it was a privilege to stay there. Their booking process was very good. I usually call for a lot of booking things and making appointments instead of using a computer, so I called Westgate up, got right through, and got my room. Unfortunately, the rooms that were reserved for that particular show were all sold out. That's what I get for waiting a week or two before the event to book. Other than that, it was very smooth and nice. I enjoyed it.

    The room I got looked like it had just been refurbished, but I don't believe it had been. That's the standard that Westgate upholds in their room presentation and it's lovely. It's a bigger room than I have in my house. I also upgraded a little for what I thought was a nominal fee. I went from the first five floors up to the 18th and had a beautiful view of the city out the window. It was very nice indeed. While I didn't use the casino or any of the resort facilities, I ate at Benihana when we arrived, then I turned in. The room was beautiful and it had a wonderful view.

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    Response from Westgate Resorts

    Hello Richard,

    Thank you for your thoughtful review! We’re honored you chose to stay with us during the annual event and that booking by phone was smooth and easy. We’re glad you loved the room, upgrade, and beautiful city view. It’s wonderful to hear the presentation met your expectations. We look forward to welcoming you back next year!

    Best wishes,

    Westgate Resorts

    Verified purchase
    PriceRates

    Reviewed Feb. 11, 2026

    We went out for the antique gun show that was at the main Westgate motel, and it was full. When I went on that site, they showed me that the one at Flamingo Bay was available and that they had shuttles up to the main one, so I chose it. I actually liked it much better than the main Westgate. The location was great, because it was away from all the glaring lights and hubbub. I really liked it. Also, I thought for the price, it was really good. The check-in and check-out went smoothly as well. They were also very accommodating.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Rebecca,

    Thank you for sharing your experience! We’re so glad Flamingo Bay was a great fit and that you enjoyed the quieter location and convenient shuttle service. It’s wonderful to hear you found great value in your stay and that check-in and check-out were smooth and accommodating. We hope to welcome you back again soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Feb. 10, 2026

    The gentleman at the front desk, Michael, was really helpful and gave us a lot of information about the area. It was excellent. The check-in and check-out process was great. The food options seemed good. We didn't use any of them, but they seemed plentiful and a lot of good options.

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    Response from Westgate Resorts

    Hi Peyton,

    Thank you for your wonderful feedback! We’re so glad Michael made a great impression and provided helpful information about the area. It’s great to hear your check-in and check-out experience was smooth. We’re happy the dining options stood out as well, and we hope you’ll get to enjoy them next time!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Feb. 10, 2026

    I stayed one night at Westgate. It was nice and comfortable. I didn't have any interruptions with my room. I was just there for relaxation. While I didn't participate in any of the activities because of the weather and short notice, my experience was amazing. I would tell people I know that they should go check Westgate Resorts out.

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    Response from Westgate Resorts

    Hi Kelley,

    Thank you for your kind words! We’re so glad you had a relaxing and comfortable stay with no interruptions. Even though the weather kept you from enjoying the activities, we’re thrilled your overall experience was amazing. Your recommendation truly means a lot to us, and we hope to welcome you back soon!

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed Feb. 10, 2026

    We were looking for camping, but we're scared of it. So, we thought going to a resort was the best option for a first time. Checking in at the Westgate Resort was very easy. Everybody was good. As far as the activities, we did archery, mini golf, the rodeo, and we did the adventure park there for the kids. We fished a little bit, but it was cold when we were up there. So, we were gonna do the dune buggy thing but we didn't. The experience was very nice. We upgraded to the glamping tent and it was gonna be 37 degrees when we woke up Monday morning. So, the heater was a great thing. They had little carts that came with coffee in the morning. That was very good. Also, with the glamping tent, you get your own bathroom with a key card like in a hotel. So, I would highly recommend that.

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    Response from Westgate Resorts

    Hi Samantha,

    Thank you for sharing your experience! We’re so glad your first resort-style camping stay was a success and that check-in was easy. It’s wonderful to hear your family enjoyed the activities, and that the glamping tent, heater, and private bathroom added comfort, especially in the cooler weather. We truly appreciate your recommendation!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 10, 2026

    I had stayed in Westgate Resorts previously, so I knew it was pretty decent. The price was good, so I booked again. The reservation process was quick and simple, and everybody was nice. Checking out was even easier. It was all good. There was a small market store available although there weren't any on-site restaurants. I appreciated the accessibility and convenience of the location.

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    Response from Westgate Resorts

    Hi James,

    Thank you for sharing your experience with us. We’re glad to hear our competitive pricing, smooth reservation process, and quick check-in and check-out made your stay enjoyable. It’s great to know our staff and convenient location added to your positive visit. We appreciate you choosing Westgate Resorts and hope to welcome you back again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 10, 2026

    We went to Westgate Resorts for a family trip to Gatlinburg and it was most enjoyable. The resort was fantastic, but a couple of nights were disrupted by people next door, including a screaming kid at six in the morning. The main issue was soundproofing between units. You could hear everything, even someone coughing. I talked to other members, and they said the same thing. I had to shut my bathroom door just so I wouldn’t hear a baby screaming. I was exhausted.

    At one point, something was burning, and later there was a drill going off, and I had no idea what was happening. I went to the front desk instead of calling and the guy there was very nice, but nothing was done. I asked if there was work being done and whether there could be any kind of adjustment to the cost, and there wasn’t. He told me that next time I should call so security could handle it, and then they might consider helping me out. It was frustrating, but it is what it is. I moved on and tried to stay positive.

    Checking in and out was perfect. I did a lot of things online, so it was expedited. I didn't have to sit there and wait too long for anything because everything was already set. My experience with the staff was very complimentary and personal. The breakfast selection wasn’t great, although I loved the French toast. And Westgate had newly built chalets that were way at the top and when we went there, it was very nice. They had cookies that were fresh out of the oven. It was a wonderful presentation.

    I enjoyed the Lazy River and the Kids’ Corner because I have grandkids. It’s a very nice feature that you just drop your kids off. I didn’t leave my grandkids here, but it was great. We hung out in Pigeon Forge and the arcade, and I had a massage. It was good money. The resort’s location is very convenient and the atmosphere is very pleasant. I loved Westgate. It’s one of our go-to places.

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    Response from Westgate Resorts

    Hi CeCe,

    Thank you for taking the time to share your feedback. We’re glad you enjoyed the smooth check-in process, friendly staff, convenient location, and family-friendly amenities like the lazy river and kids’ area. We appreciate your comments regarding noise and dining, as they help us understand the full guest experience. We’re happy to hear your trip was memorable overall and hope to welcome you back in the future.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Jan. 9, 2026

    The reservation process was very easy. The check-in was okay and the checkout was easy as well. You just leave. Everything was fine.

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    Response from Westgate Resorts

    Hi Alethea,

    Thank you for sharing your feedback. We’re glad to hear the reservation and check-out process was easy and that our staff made your stay enjoyable. It’s great that you were able to enjoy a round of golf during your visit. We appreciate you choosing Westgate Resorts and hope to welcome you back again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 8, 2026

    I always come to Westgate for things that I like to do, like vacation. I've been coming to Westgate for a while. I didn't have to do anything but just go and check in and when I checked out, everything was perfect. I'm just still waiting on my deposit to come back. The food there is pretty good. Other stuff in the area is pretty good too. Westgate is the place to go.

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    Response from Westgate Resorts

    Hi Domonique,

    Thank you for being a loyal guest and for sharing such kind feedback. We’re glad to hear you consistently enjoy the seamless check-in and check-out experience and the customer service you’ve come to expect. We appreciate your recommendations and look forward to welcoming you back, hopefully with a spa visit next time.

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed Jan. 8, 2026

    Westgate was recommended to us by a close friend of mine. Their check in and check out process was very efficient and effective. The location was perfect. I liked it.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jessica,

    Thank you for taking the time to share your experience. We’re happy to hear that check-in and check-out were smooth and that our location made it easy to enjoy nearby attractions. We appreciate the recommendation and hope to have the opportunity to welcome you back for another stay.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Jan. 8, 2026

    We stayed at Westgate during Christmas time. They had a little Christmas something going on and the kids went to see Santa. The food options were great. There's a variety of places to eat. The only problem I had is that I tried to do an upgrade from a one-bedroom to a two-bedroom, but that wasn't possible. It was a fantastic and enjoyable experience. The kids really loved it.

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    Response from Westgate Resorts

    Hi Shirley,

    Thank you for sharing your experience. We’re happy to hear check-in was smooth, the staff was friendly, and that you enjoyed the dining options and Christmas event with the kids. We appreciate your understanding regarding the upgrade availability and are glad your family had a fantastic time overall.

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed Jan. 6, 2026

    The check-in process at Westgate Resorts was very smooth and all was good with the accommodations.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Karthik,

    Thank you for choosing Westgate Resorts again and for sharing your feedback. We’re glad to hear your check-in was smooth and that the room accommodations met your expectations. We appreciate your continued trust and hope to welcome you back again soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 6, 2026

    A family that we dog-sit and house-sit for gifted us a flight, the resort, and three days at Universal and Walt Disney. Westgate was the hotel resort that they chose. Both the check-in and checkout process was great. The check-in was better just because I actually got to talk to a person and interact. Sebastian was fantastic. He was very friendly and knowledgeable. He also interacted with my son to make sure we felt welcome. They let us check in a little early because our flight got in early.

    We went to the bar and grill and the burger was delicious. We liked the little market that was there. The ice cream was delicious. But we weren't really a fan of the pizza. It wasn't terrible, but it wasn't that good for what we paid and we waited 40 minutes for it. We also went to the pool, hot tub, and the basketball court. We've never stayed at a hotel before with a basketball court, so that was pretty cool. We were able to shuttle back and forth from Universal. We had an Uber for Walt Disney. But other than that, it was just an awesome experience overall. It was a fantastic stay. We will definitely be back one day.

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    Response from Westgate Resorts

    Hi Leanne,

    Thank you for sharing your experience with us. We’re thrilled to hear Sebastian made your check-in so welcoming and that you enjoyed the location, amenities, and overall stay. We appreciate your feedback on the pizza and are glad you enjoyed the other dining options. We hope to welcome you back again soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 6, 2026

    We were looking for a place to stay in Vegas and went with Westgate. The check in was easygoing. The rep was really nice and very kind. The room was really pretty and very clean. I recommend for others to stay there.

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    Response from Westgate Resorts

    Hi Serena,

    Thank you for sharing your experience with us. We’re glad to hear check-in was smooth, our team made you feel welcome, and you enjoyed your beautifully decorated and clean room. We appreciate the note about the market hours and truly value your recommendation. We hope to welcome you back to Vegas soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed Jan. 6, 2026

    We spent five hours sitting in the car driving from place to place trying to find a hotel because when we arrived at the original hotel that we had reservations, it was not to our preference. We left that place not knowing all of the other places were booked. So it was a blessing in disguise for us to be able to get in Westgate. We were driving around since 1 o'clock and we didn't get to check in until 8 o'clock. Their customer service was excellent, friendly and caring. They offered us the only thing they had available. They accommodated us. It wasn't the right size what we needed. It was for four ladies and that it was just a room with one king bed. So I made a bed on the floor and Westgate accommodated me with as many pillows as I needed to make a bed, and also blankets and sheets. They gave everything I needed to get comfortable.

    There was a little refrigerator in the room and somebody must have left something in there because when we opened the door, it was spoiled. We reported it and the housekeeping was able to clean it. They came as quickly as they could. We slept only an hour and a half and were gone the whole day to Silver Dollar City and came back and slept. We slept really good. The ladies were pleased with the room even though it was a little tight. They were very happy there. What Westgate did for us was awesome.

    Westgate didn't charge us for the second day. We checked out after 12:00 and at first, they said, "I'm sorry. We have to charge you both days because it's after the checkout time." I told them it was no problem. So I ran to my car and then I came back to ask them, "Could we view one of the cabins?" I've never seen a cabin and hadn't seen the cabins there, but they were booked. They didn't have any to show. Then the rep said, "I'm glad you came back. I talked to my manager and we decided we're not gonna charge you for the second day." That was awesome. So we won't complain about pricing at all.

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    Response from Westgate Resorts

    Hi Sheril,

    Thank you for sharing your experience with us. We’re so glad we could assist during a stressful situation and provide a comfortable stay on short notice. It’s great to hear our team went the extra mile to support you, from housekeeping assistance to thoughtful accommodations. We truly appreciate your recommendation and hope to welcome you back again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    TechRefunds & PayoutsStaff

    Reviewed Jan. 6, 2026

    A few years back, I had a conference with my job and they booked Westgate Resorts. I liked the place, it was clean, had a lot of activities for the kids and for people to do on and off the resort. When my grandkids wanted to go to Disney World, I said, ""Let's go to Westgate.”

    They had sent me everything to do online and so when I got there, all I had to do was just show my information and give them my driver's license and give them my confirmation number. It took about 10 minutes. The staff really kept to themselves. Every time we came out, they were walking on the ground, picking up trash, and cleaning up. But when they saw you, they made sure they spoke and had a friendly smile on their face. When I needed help to find something, they were able to tell me where to go.

    Instead of an Airbnb, I would recommend the resort since the resort is private and it has a lot to do on it. We paid for the pool, but they have a private pool. I love that the pool had the little thing that was two levels. Then they had the little ice rink where the kids could go out and skate. And then on the back part of the pool, they had where the kids could play checkers. They also had karaoke and the big Connect 4. Those were nice activities where I could just sit back and have a couple of drinks and watch my kids while they were in the arcade.

    The bathroom is 10 out of 10. My mom is in a wheelchair and she was able to sit inside the Jacuzzi without falling. She was able to sit inside the shower on the little stool that we had brought. It is a bathroom for handicapped, I love it. The rooms and the kitchen were nice too. The kitchen house was connected to the dining room and the patio. We were able to cook while the kids sat on the balcony and ate breakfast. I loved it.

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    Response from Westgate Resorts

    Hi Constance,

    Thank you for sharing such a wonderful review. We’re thrilled to hear your family enjoyed the smooth check-in, accessible accommodations, and variety of activities for all ages. It’s great to know the resort met your needs and created lasting memories during your Disney trip. We truly appreciate the recommendation and hope to welcome you back again soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    PriceRates

    Reviewed Jan. 6, 2026

    We had a great stay at Westgate. I got them for price and availability. The check in and out process was good and easy. There were a lot of food options, but we didn’t eat at the resort. Overall, everything was good and we will come back.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Heather,

    Thank you for choosing Westgate Resorts and for sharing your experience. We’re glad to hear the pricing, smooth check-in and check-out, food options, and customer service all contributed to a positive stay. We appreciate your feedback and hope to welcome you back again soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 6, 2026

    Checking in and out were very quick and easy. It was nice that we were able to get in a bit early. We had a two-bedroom with a kitchen, and we liked it. However, the dishwasher’s inside was in a bad condition and didn't work. Everything was rusty. Plus, I'm used to a softer mattress but the mattresses there were so hard. Other than those two, everything was very nice.

    The people were very friendly. The pool and facilities were very nice. I like the little lazy river, and saw a lot of families using it. I wish it was warmer, though.

    The location was very good for what we needed. Waffle House was right there, and a lot of things were in walking distance. At checkout, we just left the keys in the room.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Francine,

    Thank you for sharing your feedback with us. We’re happy to hear you enjoyed the friendly service, smooth check-in, early arrival, and convenient location, as well as the pool and lazy river. We also appreciate you noting the concerns with the dishwasher and mattress comfort, as that insight is valuable. We hope to welcome you back for another enjoyable stay.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer Service

    Reviewed Jan. 6, 2026

    Making a reservation and checking in was straightforward and simple. It was good customer service. Their food was delicious. The location was very convenient with the stores all around. It was my first time there and I was very impressed. If we have another gathering or if I just wanna come visit, Westgate would be the first place I'll suggest.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Kimberly,

    Thank you for choosing Westgate Resorts for your family gathering. We’re thrilled to hear the reservation process was smooth, the food was enjoyable, and that you loved the activities like the rowboat and swans. It’s wonderful to know your first visit made such a great impression, and we’d be honored to welcome you back for future gatherings.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 6, 2026

    I've been there before back in high school, so I knew it was a good hotel. Check-in was quick. I came in and said my name, and the person told me where my room was and gave me my key card. He also told me about the amenities, which was very informative.

    The people there were all nice. I went walking around and I saw they had a room where the meals and stuff were. They had a bar, pool area, lounging area outside, like a chess or checkers game. It was really nice, and felt like a home away from home.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Andrea,

    Thank you for taking the time to share your experience. We’re happy to hear your check-in was smooth and that Maria made you feel welcome. It’s great to know the room felt comfortable and that you enjoyed the game room, pool, and outdoor spaces. We truly appreciate your kind feedback and hope to welcome you back again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Dec. 31, 2025

    My son's mother-in-law booked our stay in Gatlinburg for a family outing. The resort being in a mountain city, I liked the decor and how they made the room feel like it was a little cabin with the fireplace. We really enjoyed the little cozy fireplace. They also allowed dogs. There's a little bit of a breakfast bar in the morning, which was just individual muffins and microwave oatmeal, and a bottled orange juice. They also had a pool. It was a very pleasant stay. We enjoyed our stay up there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Donna,

    Thank you for sharing your experience with us. We’re glad to hear your stay in Gatlinburg was smooth and that you enjoyed the dog-friendly accommodations, convenient location, and cozy cabin-style room with the fireplace. We appreciate your feedback regarding the breakfast options and amenities, as it helps us continue to improve. We’d love to welcome you back again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    StaffTransparency

    Reviewed Dec. 31, 2025

    We always stay at Wild Bear when we go to Pigeon Forge. The resort's location is convenient and the staff is top-notch. We've always had a great experience with all the girls in the office there. They know us now that we're there so much. The rooms need to be updated, but other than that, everything's been great.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi David,

    Thank you for your continued loyalty when visiting Pigeon Forge. We are so glad our team makes you feel like family and that you enjoy the convenient location. We appreciate your feedback on the rooms and hope to welcome you back again soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Dec. 31, 2025

    My daughter wanted to ride a horse. But I did not know that we had to make a reservation before. So unfortunately, she didn't do what she wanted, but we enjoyed the whole thing at Westgate. We went in the pool and the play area for the kids. The pool was really cool. The renovation was really nice. The kids enjoyed it a lot. It was awesome. We had a great time.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Evellyn,

    Thank you for sharing your experience with us. We are glad to hear you had a wonderful stay and that check-in, check-out, the pool, and family amenities were highlights. We appreciate your feedback about the horseback riding reservations and hope to welcome you back for that experience next time.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePriceOnline & AppStaffRates

    Reviewed Dec. 18, 2025

    We chose Westgate Resorts because of the convenient location, which was pretty much within walking distance to everywhere we wanted to go, helped with popular cities and parking, as well as the price and the other reviews listed on the website. The check-in and checkout process was very simple, and they had a concierge and someone explaining the area, amenities, attractions, and entertainment, which was very informative.

    They had a restaurant on campus and offered breakfast, but we didn’t get to try it, and I definitely look into different food options when I’m picking a place. The suites and rooms were very neat and clean, and when we called the lobby for extra things, everyone was very helpful and got our needs to us as soon as possible. Westgate Resorts is definitely a place that I would probably go back to. It was an informative and affordable organization.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Lorie,

    Thank you for sharing your experience. We’re glad you enjoyed the convenient location, smooth reservation process, clean suites, and helpful staff. It’s great to hear that everything, from breakfast options to proximity to attractions, made your stay comfortable and stress-free. We truly appreciate your feedback.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 18, 2025

    We went to Branson Woods in March after my mom found Westgate. We liked it then, so we returned in November. We did the rock climbing and the arcade. It was really nice that it was included in the room fee. I have three boys that enjoyed the rock-climbing wall. The staff were prompt to give me the amenities and toiletries I asked for whenever I called them. We had a great experience, and I would recommend it.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Channing,

    Thank you for taking the time to share your experience. We’re delighted to hear you returned after your first visit and that your family, especially your boys, enjoyed the activities. It’s wonderful to know our team was able to assist quickly and help make your stay memorable. We appreciate your recommendation.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 18, 2025

    The Westgate Vegas staff were fabulous. Everybody was nice. When I called to book, they were pleasant on booking me for a good price. They had different kinds of restaurants there. They had the Benihana and the Italian place and the steak place. And then, they had the food court. They also have all the big screens where you can watch sports and all that. So that was good. I had no problem while I was there. The room accommodation was very nice. I was over there where they had remodeled the other towers and it was very pleasant and very quiet.

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    Response from Westgate Resorts

    Hi Tyrone,

    Thank you for your kind feedback. We’re happy to hear the booking and check-in process was smooth, the dining options stood out, and your newly remodeled room exceeded expectations. It’s great to know you had such a relaxing stay in Vegas. We appreciate the recommendation.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Dec. 18, 2025

    I've never been to Westgate Resorts, it was something new for me. The reservation process was excellent. The staff were great and helpful. The food options were good, with some items I haven’t had a chance to try yet. There was a lot to do there. We did the swan boat, the sack back, rode a bicycle, and walked around.

    The location has access to everything, making it very convenient. I liked everything about my experience at Westgate, it was very exciting. I was surprised they had a lot of stuff going on there, even though I was only there for two days. I hope to go longer and experience everything. It’s a good little resort. I’m looking forward to going back.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jacqueline,

    Thank you for choosing Westgate Resorts and for sharing your experience. We are happy to hear the smooth check-in, friendly staff, dining options, and variety of activities made your stay enjoyable. It is great to know you are looking forward to a longer visit, and we cannot wait to welcome you back.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Price

    Reviewed Dec. 18, 2025

    A few friends stayed at Westgate and told me about it. The room was nice and clean, just as I expected. They had a bar a grill downstairs, and breakfast. The food was very nice and affordable.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Stakia,

    Thank you for sharing your experience with us. We’re glad to hear check-in went smoothly, your room met expectations, and you enjoyed the dining options, especially the bar and grill and breakfast. It’s great to know your stay checked all the boxes, and we truly appreciate your recommendation.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Refunds & Payouts

    Reviewed Dec. 16, 2025

    My nephew was already there at Westgate Resorts. I got a room there, too. They had it in his name, but I paid for it. It's a nice hotel.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Robert,

    Thank you for choosing Westgate Resorts and for sharing your feedback. We’re glad you found the hotel nice and hope you enjoyed your time staying with us alongside your nephew. We appreciate you taking the time to leave a review and hope to welcome you back again in the future.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Dec. 8, 2025

    Westgate Kissimmee was only 20 minutes away from Disney, where our grandson’s high school band was marching. I'm not good at the technology end of this stuff, but it was easy to make the reservation online. Once they got it, they kept me informed. Then my phone crashed, so I had to contact them to get all the information ‘cause I lost it all, and they sent it while we were talking. Checking in went very smooth. Everybody at the resort was very friendly and accommodating, but Sarah, the young lady at the front desk, went above and beyond. We decided to stay, she booked us an extra night and gave us almost the same rate we got for booking the other three nights. So, I can't complain. The place was awesome and they treated us very well.

    We really didn't get to use too much of the resort and we wanted to, but we were at Disney for two days and then we went to Orlando to see our granddaughter over on that side of the state. We just ate our breakfast there and we ate out the rest of the time. But from the way Sarah described the resort and the guy that tries to set you up on the tours, they said they had a lot of different things there like bike riding, this, that, and the other, but we weren't able to take advantage of that. We hated to leave ‘cause we had access to the main resort, but we didn't get to do it, which was unfortunate.

    The only issue we had, which was not an issue, was somebody had locked the safe when they left. They sent security up to try and open it, but it wouldn't open, and they said they’d bring in a locksmith the following day. I told them we were only there for a few days, and I was just letting them know it didn’t work, so they could take care of it. But the room was fantastic, and the accommodations. When we got back, we told everybody about Westgate. Even the people in the band and the chaperones we were hanging around with, we were telling them we had a very good rate, very good accommodation and the place was very clean too.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Joseph,

    Thank you for sharing your experience. We're so glad you enjoyed the clean accommodations, friendly service, and convenient location. It’s wonderful to hear that Sarah was able to assist with your extended stay. We appreciate the recommendation and hope you can enjoy more amenities next time.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2025

    It was my second time staying at Westgate and it was even better. Check-in and check-out process was quick. The room division manager and the check-in lady were excellent. I needed something, and they sent them right away to my room. I've been going to Orlando for years, and I got turned on to Westgate and I don’t plan on going anywhere else. It's such a great location for me to get to and from where I wanna go. I'm coming back again. Last year when I came, I came for the classic like I did this year between Florida and the Bethune-Cookman. But the next time I’ll come, I'm trying to pull up a plan for me and my cousins for us to come and just enjoy two days and shopping and stuff like that.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Carolyn,

    Thank you for your wonderful feedback. We’re delighted to hear your visit exceeded expectations and that Maria and Devi made such a positive impression. It’s great to know you enjoyed the smooth service, convenient location, and overall value. We look forward to welcoming you back soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsStaffEase of UseRates

    Reviewed Dec. 8, 2025

    When I arrived at the location, it was decent. The amenities were good. I used the Jacuzzi. I ate at the resort using a $75 voucher they offered. Checking in and checking out were a bit of a wait, but it was all right. The only thing I had a complaint about was paying for parking. I didn’t know about it beforehand. Even though it was just $10 a day, I didn't like that.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi John,

    Thank you for sharing your feedback. We're glad to hear our team made you feel welcome and that you enjoyed the on-site dining and amenities. We appreciate your note about parking fees and will make sure this is clearer for future stays. We’re happy the website was easy to use and hope to welcome you back soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Dec. 8, 2025

    I’ve always dealt with Westgate and have been with them for about 10 years. Everything went smoothly with the check-in and checkout process. The staff were great, always going above and beyond. It was very nice. The food options are great, but I hardly ever eat there since the kitchen lets you cook. I always go out to eat. Westgate Resorts has a great location and a view I like. My experience with them has been above and beyond, such a great experience, both my trip and stay there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Ronnie,

    Thank you for the wonderful feedback. We're thrilled to hear your stay was smooth from reservation through checkout and that our team consistently delivered great service. It’s great to know you enjoyed the convenience, views, and nearby dining options as well. We appreciate you choosing Westgate and look forward to welcoming you again.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Dec. 8, 2025

    It was very comfortable to check-in and out with Westgate. The staff there were very accommodating and professional, no issue at all. The place felt safe and was clean. The amenities were more than adequate, making it comfortable and nice. In fact, I played a couple of games of pool. I would recommend Westgate, I'm sure anyone would enjoy it. If someone wanted to go to Disney World and the Orlando thing, it's not that far away at all. I would go back there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Luis,

    Thank you for sharing your experience. We're glad to hear check-in and checkout were smooth and that our team made you feel welcomed and safe. It’s great to know you enjoyed the amenities, pool tables, and the convenience of our location, as well as the ease of using our website. We look forward to your next visit.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparency

    Reviewed Dec. 8, 2025

    Our stay at Westgate Resorts was amazing. The room that we had was so beautiful. It was a updated room. My friend had stayed there two weeks before and they loved it. But they didn't stay in the one I stayed in. They stayed in the bigger one, but I loved where we were. Everybody was very polite and nice. Everything was close and near.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Janira,

    Thank you for the wonderful review. We’re so glad your stay was smooth from check-in to checkout and that our team made you feel welcome. It’s great to hear you enjoyed the updated room, convenient location, and food options for your family. We appreciate your recommendation and hope to welcome you back soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Dec. 8, 2025

    Checking in and out took a bit longer. Normally, the room would be ready by 3:00, but this time it was 4:00. I know it was a busy day. The staff was great, and everything was fine.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Milaina,

    Thank you for sharing your experience. We're glad you enjoyed the convenient location and that our team took good care of you, even on a busy day. We appreciate your patience with the delayed room and are happy to hear your stay went well overall. We hope to welcome you back soon.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed Dec. 6, 2025

    The Westgate Lakes is an excellent location, a beautiful spot and I got a great deal on the room. Everything is super clean. The staff was very friendly and accommodated me the entire way. It was one of the best times I've had in Florida in a long time.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Anthony,

    Thank you for the wonderful feedback. We're thrilled to hear you enjoyed your stay at Westgate Lakes and that our team, location, and cleanliness made it a great experience. We're also glad the website was easy to use and that you felt you received a great value. We look forward to welcoming you back.

    Best wishes,

    Westgate Resorts

    Verified purchase

    Reviewed Dec. 6, 2025

    Westgate Resorts is awesome. They have what I look for when I go to Orlando. The process of making the reservation and checking in and out was a breeze. They got the Draft Bar, which is the best food on the property. When we’re in the resort there’s always something to do, like the water park. Where they're located is convenient too because they're around everything.

    Everybody is happy and respectful. You can flag any one of the golf cart guys down and get a ride. When they see a vehicle moving around in there, they give the right of way to the customer. They put their customers first. Not all businesses do that. I referred people to them, and I’m pretty sure they had a good time. I don't have anything bad to say about them. I would give them 15 stars if I could.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Julian,

    Thank you for sharing your experience. We're so glad to hear that each visit has been a blast and that our team, dining options, and convenient location continue to make your stays enjoyable. It means a lot that you've referred others as well. We appreciate you and look forward to welcoming you back.

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2025

    I was looking for a staycation to celebrate my husband's birthday, as we are locals living just a short drive from Orlando. Also, I have a five-year-old daughter, so I was looking to do something like stay somewhere that also had activities and something that we could do. I used ChatGPT and Westgate Resorts popped up. I grew up right down the street. I live in Doctor Phillips, so I've always passed by Westgate or by Turkey Lake but never stayed. It was our first time staying and we loved it. We had the best time.

    I booked my stay from the website, but I called about the water park because I wanted to understand. There was also a loyalty membership, so I was confused about that. I called and spoke with someone. I asked if there's any way that we could get a view for my husband's birthday. I wanted to make it special, so I requested that. But when we got there, we did not have the view. When I told the front staff, they showed me where the building was, and I said, “It was away from the lake. It wasn't in front of the water park.” When I said, “When I reserved, I had asked for possibility of having something maybe close to the water park or something with a view,” they immediately put us in the best view. It was a lake view plus the water park, so I was so happy with how they took care of it. I called back to ask if I had to pay for it. They said it was a complimentary because it's his birthday. The customer service was excellent. I was very impressed.

    The only issue we encountered was the washing machine, but we were just staying for a few days, so it wasn't a big issue. We told them that the washing machine had an issue, but they took care of it well. When I messaged, they were responsive. They messaged that maintenance would come, and I told them that we were checking out so it wasn't an issue. We only had the issue the day we were leaving, because we wanted to wash the towels. We had used towels, so I thought I would put it in the wash because we had a washing machine there, but it wasn't draining. Other than that, everything was great. We liked the room. Everything looked modern and the beds were comfortable. We ate at the pizza place, and we got ice cream. The pizza was delicious and the ice cream was great. We also ate out. It's local and I drive, so we visited Restaurant Row and Sand Lake.

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    Response from Westgate Resorts

    Hi Donna,

    Thank you for spending your family staycation with us. We’re glad your husband’s birthday surprise worked out and that our team helped make your visit special. It’s great to hear you enjoyed the room, food, and activities. We appreciate your recommendation and hope to welcome you back soon.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 16, 2025

    We stayed in Westgate a couple of years ago and enjoyed the property. So, we were familiar with it, so we wanted to go back. I didn't have any issues with the reservations. It was seamless and customer-driven. So, I appreciated it. The employees that I met with the night of check-in were friendly, upbeat, and very welcoming. The room was good. I do like the setup of the property. One of the reasons why we wanted to go back was that the rooms themselves were fitting for what we needed for our family for the weekend.

    As far as the food, it's okay. We didn't eat any dinner but they have the little grocery store and snack center there, which was very convenient for us to stop in and get snacks for the kids or something on the go. We really liked that. Activities were great. The kids loved it. They were very attractive for us, especially when we're in between activities outside of the property. I would definitely recommend Westgate, especially if they're looking for a very unique property to visit. I don't think it's a standard hotel place, and just the layout of the property makes you feel like you're in the elements of stuff with the nature around. So for folks who are looking for that type of scenery, I would definitely recommend. The proximity of the activities in Branson as well was appealing.

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    Response from Westgate Resorts

    Hi Corey,

    Thank you for returning and sharing your experience. We’re glad the smooth check-in, friendly staff, and family-friendly setup made your stay enjoyable. It’s great to hear the kids loved the activities and that our convenient amenities helped during your visit. We appreciate your recommendation and hope to welcome you back again.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 15, 2025

    My last experience with Westgate was fabulous. It's a very good location. Between setting up the reservation and doing everything, we had all our questions answered. Then we went in there and it was a very smooth process. We stayed in a small unit. There was no food there. However, the kitchen was beautiful. So, we were able to go get our food and eat on the property over nine-tenths of the estate. We also did a few activities. They were pretty good. I couldn't find anything wrong with that facility.

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    Response from Westgate Resorts

    Hi David,

    Thank you for your longtime connection with us and for sharing your experience. We’re glad your stay was smooth, convenient, and enjoyable, and that the cleanliness and amenities made a great impression. We appreciate your continued support and your kind words.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 15, 2025

    We stayed in the tent. It was set up clean. The area was clean. Everything was good to go, just as we expected. It was phenomenal. Checking in was easy and very seamless. We walked up to the desk and they answered the questions and we were on our way. I tried out both restaurants, the Smokehouse and the Chophouse, and they were wonderful. The food was delicious. It was an excellent experience. It's a good vacation spot. It's nice and fun. They have lots of activities.

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    Response from Westgate Resorts

    Hi Dalton,

    Thank you for sharing your experience. We’re thrilled to hear check-in was smooth, your accommodations were spotless, and you enjoyed dining at the Smokehouse and Chophouse. We appreciate your recommendation and are glad you had a wonderful stay.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 15, 2025

    The Westgate in Las Vegas is right by the convention center. So, that's how we decided on staying there. We've stayed there four times for the convention being held out there. As far as our reservation process, they're very accommodating. I have had the full gamut of rooms out there. The last one I stayed in needed remodeling but it had the bathtub that my wife wanted and the view of the sphere. So, it was exactly what we wanted. It just needed a little sprucing up.

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    Response from Westgate Resorts

    Hi Bryan,

    Thank you for your review. We're glad our location, dining options, and helpful staff made your stay enjoyable. We appreciate your feedback on the rooms and are happy the view and bathtub suited your needs. Thanks for recommending us and for choosing Westgate during your visits.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 15, 2025

    We had never been to Branson and the Westgate was in a good spot up there. So, we decided to stay there. It was really nice. It had tons of amenities. As far as the check-in, I walked in there and I did wait in line for a few minutes. Then I went up there and our room was already ready. We happened to get it an hour before, which was great. Our room was nice, clean and in a good spot. The only thing is I gave a deposit for our room on 10-15, and I still have not gotten that back.

    When we were getting the parking pass from someone, she gave us a voucher to use on breakfast for that Friday. We just wound up leaving sooner. I had already given her $20, and it was like a gift card that she was gonna give me if I attended the breakfast. We didn't get to attend because we had to come home due to emergency, but I'm sure it would have been great. Everybody was very nice and very helpful. The Westgate we went to was super. It had everything on site. If my daughter wanted to do all kinds of activities, there were tons of them. They had an indoor pool, a splatter room and a bracelet making area, too. The splatter room was very interesting for her. I would recommend it for people with families.

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    Response from Westgate Resorts
    Hi Cynthia,

    Thank you for sharing your experience. We're pleased you enjoyed the location, amenities, and helpful staff. We're sorry about the deposit delay and recommend reaching out to our team so we can assist. We value your feedback and look forward to welcoming you back.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 15, 2025

    I found Westgate Resorts when planning a birthday celebration for myself and my boyfriend in January. Both of us share January birthdays, so we were looking for something special near Orlando since we live in Ocala. Westgate's offerings at a reasonable price caught our eye, and attending became a tradition. We go back every year for our birthdays in January. We've also taken my dad for his birthday twice. Altogether, seven times so far. We plan on going back again this year for our birthday. They're always super helpful and friendly. Checking in and out is always super quick and easy. I've used their website a couple of times to see what's on the premises to find them. That's how I found the Drafts Sports Bar. But they also give a map which lists all the amenities and places. I use that most of the time.

    They have a nice little water park there and a lazy river. They have a small water park for the kids too, but they also have stuff for older kids and adults to do. They have a tiki bar, spa packages and all types of stuff from what I've seen. We are considering trying the spa packages for our birthday coming up. We ate at the Drafts Sports Bar and I was surprised at how good the food was. We also tried the ice cream place.

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    Response from Westgate Resorts

    Hi Bianca,

    Thank you for sharing your wonderful feedback! We're thrilled to hear Westgate Resorts has become part of your birthday traditions and that our staff, cleanliness, and amenities consistently impress. We look forward to welcoming you back for many more special celebrations.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 15, 2025

    I had never been to Florida before, and the Westgate location looked pretty. We booked with them and it was very easy. Everyone was wonderful and the food was good. Unfortunately, we did not have time to do any activities there, but next year, we will. This year, we went to Epic and Universal. There wasn't a shuttle available during the times we wanted to go, so we had to take an Uber, which was fine. We really enjoyed the short time we were at Westgate.

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    Response from Westgate Resorts

    Hi Cheryl,

    Thank you for your review! We're glad your stay was smooth and enjoyable, and that our staff and resort impressed you. We look forward to welcoming you back to try more activities and explore even more during your next visit.

    Best wishes,

    Westgate Resorts

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRatesTimeliness

    Reviewed Nov. 15, 2025

    I usually stay on International Drive when I go to Florida. But the hotels out there aren't it. I stumbled across Westgate Resorts. After looking at the photos, the price wasn't bad. It was cheap. I got a good deal. We wanted to try it out and see how it goes. Everything I did was online. It works fine. The app, not so much. It was glitchy.

    Everybody's friendly and helps out. They would text me throughout my stay and ask me how everything's going. People walk around all day cleaning. That place is beautiful. It had everything. There was bowling, arcade, a pizza joint, an ice cream shop, market, and a coffee shop. They had an actual restaurant. We had lunch and dinner there the same day. We did the paddle boats. They have a water park, but they close earlier. We tried to get in and they close at 6:00. It was crazy. They had mini golf. There were seven different pools. They have an adult-only pool. We walked on a wooden walkway out to a big tiki out in the middle of the water. We sat and watched. They use it as an entertainment center. They have a spa and hair salon, but I couldn't get an appointment. They were booked. I'll probably go back. We're looking at a 10-day trip next year with the kids.

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    Response from Westgate Resorts

    Hi Cindy,

    Thank you for your wonderful review! We're thrilled you enjoyed our staff, amenities, and activities, and that your family had a memorable stay. We appreciate your feedback on the app and look forward to welcoming you back for an even longer visit next year.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 7, 2025

    We've known about Westgate for years. One of the nice things is that they offer rooms available through Expedia and Hotels.com. Going online and renting a room is easier for us. On our most recent stay, the check-in was good. Nothing was slow. They had everything ready to go, and it was just a matter of getting through the line which wasn't that long. The front desk staff was polite and she did her job. We stayed in a room that my wife had selected. It was clean. I'm a Realtor, so I'm very observant of things, and I observed that the laminate flooring seems a little older because it was curling and peeling away in certain areas like at the seams.

    As far as food accommodations on the site, we did not eat there because it was late. They were about ready to close when I got there, but they were able to get us a couple of slices, which we were fine with. Oddly enough, we went in the little grocery store that's right to the pizzeria because my wife wasn't feeling well. I figured I could get her some tea. There was this tea that they carried there that we had never seen, and it was really excellent. As a matter of fact, my wife just ordered a box of it from Amazon. It's called Prince of Peace Ginger and Honey Crystals. It's something that you sprinkle into the water and let it dissolve. It was very strong, and it's good for sore throats, which was what she was having when we had arrived.

    There was a little plaza, too. It's a shopping area, and it's got higher-end stores, and it's a higher-end community. It's about a five-minute drive from Westgate. They got like mom-and-pop places. There was a Venezuelan restaurant, a Peruvian restaurant and a Middle Eastern. There was a little bit of everything. There was even one restaurant that was like a dessert place called Peach Cobbler.

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    Response from Westgate Resorts

    Hi Angel,

    Thank you for sharing your experience! We're glad the check-in was smooth and our staff made you feel welcome. It's great to hear you enjoyed the cleanliness, resort options, and your discoveries at the grocery store. We appreciate your continued preference and look forward to welcoming you back on your next visit.

    Best wishes,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    This was the first time I stayed with Westgate and the check-was was good. The room was really good too. One thing though, at the door, I needed to drive around a couple of times to find where to do the self-parking.

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    Response from Westgate Resorts

    Hi Chi,

    Thank you for sharing your feedback! We’re thrilled to hear you enjoyed your stay and that your accommodations exceeded expectations. We appreciate your recommendation and are glad the overall experience left a positive impression. We look forward to welcoming you back to Westgate Resorts in the future!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    It was our second time coming to Westgate. Our in-laws go there all the time with their camper. We usually either camp, or get a little cabin with them. The check in process was super easy. The girl gave me a lot of information about the restaurants and stuff to do there. She was great. Everything was perfect, including the grocery store, the pizza place, and the coffee place. I didn't go to any of the restaurants because we were only there on Thursday and Friday, and a lot of them weren't open or we just didn't have enough time. But the water park and the petting zoo were great. The wildlife on the property was great too. We loved it there. We would definitely plan to come back.

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    Response from Westgate Resorts

    Hi Molly,

    Thank you for sharing your wonderful experience! We're so happy to know you and your family enjoyed your stay, from the friendly check-in to the fun amenities like the water park and petting zoo. It’s great to hear you’re already planning a return visit. We look forward to welcoming you back to Westgate Resorts soon!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    Westgate Resorts was nice and I liked the place. I enjoyed everything. It was very roomy and comfortable, and everything was clean. The staff were really nice too, including the check-in lady at the front and the other lady that walked me towards the check-in spot. It was a good experience. The only thing I had an issue with was the water park, being able to purchase the tickets in a certain place and knowing more information about the water, if it was heated, because I had a baby. Everything else was great.

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    Response from Westgate Resorts

    Hi Steven,

    Thank you for sharing your experience! We’re delighted you enjoyed your stay and appreciated our friendly staff and clean, comfortable accommodations. Your feedback about water park details is appreciated, and we’ll use it to improve guest communication. We’re thrilled you’d recommend us and look forward to welcoming you back to Westgate Resorts!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    Westgate Resort was very clean and nice. It's gated and I like that. It's the perfect location for us.

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    Response from Westgate Resorts

    Hi Lisa,

    Thank you for sharing your experience! We’re thrilled to hear you enjoyed your stay and appreciated our clean, well-maintained resort and secure environment. It’s great to know our team made check-in and check-out smooth and that our location worked perfectly for your visit. We truly value your feedback and hope to welcome you back to Westgate Resorts soon!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    We had a very good time at Wild Bear Inn. It was the only thing available in town that weekend, but the location was great. The only thing we didn't like was the breakfast. It was not good at all, but when it's free, people can't complain. Everything else there was great. I was happy and I recommend Westgate Resorts.

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    Response from Westgate Resorts

    Hi Lisa,

    Thank you for sharing your feedback! We’re delighted to hear you enjoyed your stay and found our staff, amenities, and location to your liking. We appreciate your note about breakfast and will share it with our team for review. It’s wonderful to know you’d recommend us, and we look forward to welcoming you back to Westgate Resorts soon!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    I liked that Westgate was close, and then my husband always wanted to ride a horse. The resort altogether was immaculate. The grounds were beautiful. Everybody was nice. It was quiet. There was so much stuff to do on the property. We had a great time. I wanna take my entire family there.

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    Response from Westgate Resorts

    Hi Kenya,

    Thank you for your wonderful review! We’re thrilled to hear you and your husband had such a memorable stay and that our beautiful grounds and variety of activities made your visit special. It’s great knowing our team provided excellent service from start to finish. We can’t wait to welcome you and your family back for another unforgettable getaway at Westgate Resorts!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    I found Westgate Resorts on Booking.com and my stay overall was fantastic. Checking in with them was the easiest and fastest I did. Also, there was always something to do at the Town Center. You don't have to leave the resort. Everything is right there.

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    Response from Westgate Resorts

    Hi Felicia,

    Thank you for sharing your experience! We’re so glad to hear you enjoyed a smooth check-in and that the variety of activities at our Town Center location made your stay fun and convenient. It’s wonderful knowing you found everything you needed right on property. We truly appreciate your kind words and hope to welcome you back to Westgate Resorts again soon!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    I stayed at Westgate Resorts while attending a tournament hosted at their location and during my stay, I found the customer service to be good, both at check-in and check-out. They allowed me to do a late check-out, which was convenient. It was $75.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Irina,

    Thank you for taking the time to share your experience! We’re so pleased to hear you enjoyed your stay during the tournament and appreciated our helpful customer service and convenient late checkout option. It’s great knowing your visit was positive from start to finish. We truly appreciate your recommendation and look forward to welcoming you back to Westgate Resorts again soon!

    Best regards,

    Westgate Resorts

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    Reviewed Nov. 4, 2025

    The Westgate we recently stayed at was a nice, clean place. It's got a lot of activities if you had time to get into it. We were gonna use the indoor swimming pool, too, but it was really dirty. So, we didn't get in there. Other than that, it's a nice location.

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    Response from Westgate Resorts

    Hi Cynthia,

    Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and received excellent service from our team. It’s wonderful that you found the resort clean, welcoming, and full of great activities. We truly appreciate your recommendation and look forward to hosting you again at Westgate Resorts!

    Best regards,

    Westgate Resorts

    Verified purchase
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    Reviewed Nov. 1, 2025

    I was impressed with the quality of their grounds. There was no trash. It didn't stink. It was very clean and nice. Checking in and out was quick and easy. I was impressed with the good food options there as well. We will definitely make this a regular staying place. It was very nice.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Ashton,

    Thank you for sharing your experience! We’re delighted to hear you enjoyed the smooth check-in process, convenient location, and cleanliness of the resort. It’s also great to know you appreciated the dining options during your stay. We look forward to welcoming you back for another excellent visit soon!

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceStaff

    Reviewed Oct. 29, 2025

    At Westgate Resorts, everything is situated on one location. Reservation and check-in was absolutely great. The only issue I had was some of the amenities did not stay long. We wanted to go to the karaoke. It wasn’t enough time.

    There were two restaurants. When we were out on Saturday, there were other stuff, but there wasn’t that many, so we went to the Spanish restaurant first. They seated us, but it looked like there wasn’t that much service, so we got up and left and went to the other restaurant next door to it.. We sat outside and it took a while to get served. The hostess was a bit abrasive, but then she became accommodating at the end.

    We did the water slide, the pirate cove. So we did go into the water park. We spent almost all day there.

    A big thing was they only had one elevator working. The other one was broken. The persons who were there prior to me said it’s been like that for a week. That was another thing.

    Their staff is good, though, and we will be back maybe at the end of the year.

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    Response from Westgate Resorts

    Hi Olive,

    Thank you for sharing your detailed feedback. We're happy to hear that you found our staff welcoming and enjoyed the convenience of our location. We’re sorry to learn about your experience with limited dining options and elevator maintenance. Your comments have been noted for review. We’re glad you plan to return and look forward to welcoming you back for an even better visit!

    Best regards,

    Westgate Resorts

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    Reviewed Oct. 29, 2025

    We stayed at Westgate Resorts for two nights. We got the room Wednesday and Thursday night and had to leave Friday. We were gonna stay Friday night because Saturday was my birthday, but we wound up just going up to Springfield instead. It was a beautiful place, and the price was pretty reasonable for a weekday.

    We went to see the Titanic and Ripley's and the wax museum and all that stuff. It was beautiful. It would have been nice to stay in the cabin, but we got there late. So it was great that there was still a room available.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Christopher,

    Thank you for sharing your kind words! We’re so glad you enjoyed your getaway and found the resort beautiful, the staff friendly, and the value worthwhile. It’s great to hear your check-in and check-out were seamless, too. We hope you’ll visit us again soon!

    Best regards,

    Westgate Resorts

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    Westgate Resorts Company Information

    Company Name:
    Westgate Resorts
    Year Founded:
    1982
    Address:
    5767 Major Blvd
    City:
    Orlando
    State/Province:
    FL
    Postal Code:
    32819
    Country:
    United States
    Website:
    www.westgateresorts.com

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