Westgate Resorts

We are writing to you to discuss our options as it pertains to the timeshare that we have with Westgate. We want everyone possible to know how dissatisfied we are and to warn everyone we possibly can to stay away from Westgate. We have experienced terrible customer service and this company's business practices are appalling. They take months to respond and then their responses are so obviously templates, they don’t even take the time to make sure their fonts match.

PLEASE DON'T STAY HERE! They don't care about their guests! They are forcing us to check out in the middle of HURRICANE IAN!! They didn't accommodate my kids and my family for even 1 day!!! They didn't even allow us to check out late!! They are greedy and ruthless and will leave you out to die unless you pay thrice the amount at which you booked their room!!

This place does not even deserve one star. My boyfriend and I were approached at Universal regarding a reward of $150 and a continental breakfast in exchange for 90 minutes of our time to learn about this company's timeshares. We also had to put down $20 for our “reservation,” but were told we would get the money back upon arrival. This man assured us it would only be for 90 minutes and we could come at 8am and have plenty of time for the rest of our day. We have been to other timeshare presentations before and thought this one would go the same…Wrong.

This club is a joke- we were told we could book out as early as 3-4 months and for two years we haven’t even been able to book a year out- every time everywhere is always booked. They said fees would not go up. That was a lie. Do not I repeat do not fall for it.

The salesman started with a price of around $72,000 but after multiple rejections he was down to around $20,000 which was a red flag to me. When I told him I wanted to research more, he got a little attitude and said I would never bye by researching (so he want you to spend big money with no research, red flag again). The room was great in Orlando. I recommend everyone to just do the promotional ad and move on. I got a great room for the week for about $350 (upgrade to the 1 bedroom).

Criminal crooks. Thought we was getting a really good deal. Was told we had three years to take the five vacations. We paid $300 down out of the 1295. Found out a couple weeks ago that four of them had to be taken in 18 months. That’s not what I was told when I got them. You have 10 days to cancel. This was done in April so therefore they say they can’t cancel it. I am not making my other payments and they will not refund my money so don’t do it. I told them they are gonna get nasty reviews because they’re not willing to refund my money.

After taking home the package they provided, I checked the info and It didn't was how they present. I called day after the contract sign to cancel and they didn't know what to do to processes a cancelation.

Westgate Resorts and their timeshare is nothing short of a scam! They are masters at deceiving people and outright con artists. DO NOT get involved in any sort of way with Westgate. My wife (who was pregnant at the time), and I were duped into getting a timeshare with these crooks. We were lied to and taken advantage of. They failed to disclose the actual cost of what we were purchasing. The interest rate is ridiculous! There’s no real value in even having a timeshare with them because of lack of availability and the fact that you can’t stay where you want to! It’s cheaper AND easier to just rent online.

Total scam… free tickets to shows, museums and other entertainment venues are not worth the waste of time or headache! My husband and I were recently in Vegas for my birthday and we were approached on the strip by someone advertising free shows, etc. So we signed up for the Westgate Tour in order to receive our free tickets to the wax museum and gondola ride since we didn’t have anything really planned for that day. We knew we were walking into a timeshare presentation, but little did we know how bad it would really be! So we listened to Johnny talk about Westgate and how great the program is as well as took a tour of the property.

Westgate should be listed as a criminal organization. Nothing they say in their presentation is true. I'm amazed that what they do is legal, realtors are supposed to be regulated by the real estate commission. Unethical behavior and misrepresentation is grounds for real estate License revocation, yet nothing is done to stop them from lying to consumers. Do not waste your money on a timeshare.

90 minute tour, turned into the worst day of my life. My scandalous guide- Ken ** spoke to me from 9am until 6 pm and would not take no for an answer. Told me and my child all types of lies and ways to flip this property to an investment. Told me how I could make 5-6,000 a month. Didn’t care that I just brought a house for my child and I. Didn’t care I was a single income household. Didn’t care that was about to put my retirement papers in and try to enjoy life. No- he saw all that - as a way to get me to empty my bank account and give my last little bit of money away.

On April 17, 2022 me and my fiancé and my sister-in-law were invited to a timeshare meeting at Westgate and were finishing up with the paperwork and my sister-in-law ask could she talk to me and when she started to talk I looked at the reviews and when I looked at the reviews you guys save me of a lifetime of spending my money on something worthless. So everyone in this site they can’t get out of a timeshare. I found something out for you. Contact Wesley Financial Group LLC to get rid of your timeshare. Thank you so much and I appreciate you and Petar wasn’t a nice person to talk to. He was very pushy. When we told him the first time that we didn’t want to but he came up with a deal of a lifetime but even still I’m glad that we looked at the reviews. Thank you. ET. FYI this was out of Las Vegas Nevada. Thank you.

If time travel was real, I would jump into my time machine and use it to go back to the day I was tricked into purchasing a timeshare with Westgate. They are not people with morals, those salespeople they have there are despicable, they will say ANYTHING to get you to purchase a timeshare. They will lie, deceive, and most of all pretend they care about you, but they don’t, what they truly care about is money going into their pockets. We have had the most disappointing experience with Westgate Resorts.

I was pressured and promised a lot of lies, into making a buy of a timeshare… I was told I would be able to withdraw my contract if I changed my mind. Three weeks later I received medical expenses, which exceeded my income budget. I contacted Westgate and was told, "Too bad. It’s too late for you to get out of the contract." Now I am robbing Peter to Pay Paul/Westgate; worse mistake I have ever made. I have tried contacting Attorneys to get help selling the deal… They are not helping as the Westgate Contract is so complicated… Attorney suggested I give the contract away to anyone willing to take, even a Charity…. I advise anyone, stay away from Timeshare, especially Westgate Resorts....Don’t purchase their timeshare. There are all kinds of hidden cost. The places I have visited are lower class, rundown units. Beware. They are not a deal by no means ….

I can’t believe Westgate gets away with the things they do…or that I fell into their trap. The reps talked a good game about the “fact” that we could travel twice a year, which couldn’t be further from the truth. I was lied to about being able to get out of the contract if I wanted to, so now I’m stuck with a useless timeshare that isn’t what I thought it would be, nor is anything close to what I was sold on. Then there were the hidden fees. If on the off chance you can get a reservation, be prepared to pay even more to use what you’re already shelling money out for! I was even told that I could use my timeshare to make some money. That comes with a $99 hidden fee with no guarantees of the points being rented out! Seems like Westgate only takes and never gives anything in return. So far, I’ve tossed away $10,000+ for nothing.

These people make promises of gifts for a 90 minute presentation. They lie to get you in and will keep you up to 4 hours sending a number of people to pressure you. Then Salvadore demanded to see my is again and try to delay me when I said no. Scammers and liars. Stay clear.

Many promises, said I have 1,500 to spend with travel, said all Westgate you pay 150.00 for 7 days. It's not true. Also 150.00 to friends and family, said to 399 to different resorts, company SCAM. Gave me headache and stressful.

Scam Company. I assign the contract to Timeshare. Unfortunately, it's a scam company. Before I sign said for me to Friends and for me Westgate I pay $150.00, to other resorts, not Westgate $399.00 plus $1,500.00 to use when I travel. To my surprise, when I tried booking the Westgate the price was completely different. I can't use $1.500.00 and discounts I have others website have. I would like to cancel my contract and I will sue the company. I want my money back.

Beware of the "concierge" Cody at the Smoky Mountains resort. He conducted a "survey" for the resort and in return for your time he stated Westgate would waive your maintenance fees. It's a scam and not true. I reported him to the resort and reported this to the BBB. The resort did not seem bothered by this business practice when we reported this. I am disappointed that Westgate was not concerned as I am a owner with them.

Westgate Resorts are a bunch of scammers. They will stop at nothing to lie and deceive you to buy their junk timeshares. They sell you their timeshare as an “investment” and constantly try and get you to upgrade. They won’t take no for an answer constantly pressuring you! I told the saleswoman Tressimie that buying a timeshare wasn’t the right option for me because I was waiting or a kidney transplant and on dialysis. Tressimie then told me that it would be an investment to make money to pay for my medical bills! What does that say about the ethics about Westgate? Dragging someone into debt when they’re in poor health? They are predatory and greedy! Don’t attend their sales presentations, they’re entirely too long and filled with the biggest lying sales bums in the world! FAILURE TO DISCLOSE TRUTH IN LENDING, HIDDEN FEES, LIES, JUNK ROOMS!!!! Stay away from Westgate!

The resort accommodations are nice. This review is targeted at the timeshare selling experience. What’s advertised as 90 minutes is actually over 3 hours. After the initial sell attempt, another person will come to attempt to sell you. After you tell them no, a “closer” will come in attempting to sell you not on ownership but for a vacation stay. Upon telling him no, I was literally told “get your gift and goodbye.” This was very rude and unnecessary especially after he “sympathized” about the value of a dollar etc. If they think these sorts of tactics and treatment is going to make someone consider purchasing a timeshare or even use it as a rental it won’t ever be me.

If I had known what I was in for when signing up with Westgate, I'd have run the other way. The salespeople are highly aggressive and pushy. They clearly only care about the money since they told us every lie in the book to get me and my wife to sign a contract. One of the things we were told was that the maintenance fees would remain about the same, but they have increased consistently. They make up deals and claim that they're only good right then there and forced us to make a snap decision without time to think it over.

Westgate timeshares are a SCAM! We made the unfortunate mistake of attending one of their “short” presentations in exchange for tickets to Universal Studios & Sea World. Not only were their sales guys super aggressive but they also flat out lied to us. Ricardo ** & Tiele ** told us that buying a timeshare from Westgate was the same as investing into real estate and that we could make rental income. Westgate took advantage of us not knowing much about timeshare. It was all **. There’s no point in buying a timeshare because even non owners have access to their resorts, you can book them online on the cheap.

WESTGATE RESORTS is a SCAM! They sweet talk you and are full of LIES and beat around the bush with answering questions! They bring you in by offering discounted tickets to amusement parks but with the condition of attending a mandatory presentation. Sales reps said we qualified just by attending the meeting, but when we told the sales reps “NO, we are not interested”, they pressured us and relentlessly harassed us into purchasing! I SHED TEARS; I HAD A PANIC ATTACK while signing the paperwork! We were told we could earn extra income by renting out our timeshare, but that was just a lie…now we have nothing but debt. They never told us we could cancel the contract during a short window, which is why we are stuck – I’m sure they left that out INTENTIONALLY because they knew I had so much anxiety over this purchase. Avoid this company at all cost!

WESTGATE RESORTS is the worst. They lie, deny information, offer free Disney World tickets and rob us of our finances! My family and I planned a trip to Disney World because we were offered a promotion of FREE Disney World Tickets through Westgate Resorts, we were aware we had to attend a 90-minute presentation, but that wasn’t a problem. What we were NOT aware of was that we would be in that presentation for 6 hours and PRESSURED INTO BUYING A TIMESHARE.

This is the worst scam in the history of the USA, protected by politicians and Lawyers. They bring you to a controlled environment, they lie to you, they make you believe this is an inversion but, when 99% of the investors losses their investment. The true is that this is a HUGE OFFICIAL SCAM PROMOTED BY THE STATE GOVERNMENT. They also makes deals with "nice" lawyers that will liberate from this scam. HUGE scam. EVERY PENNY "INVESTED" in West Gate is lost.

SCAM SCAM SCAM. That is the nicest thing I can say about Westgate and their timeshares. In the 6 years that I have been with them, I have gotten ONE vacation, yet am expected to pay close to $30k by the time my timeshare is paid off. This is especially disappointing since when I bought it, I was specifically told I could vacation when and where I wanted.

The great investment Westgate’s staff told me I was making has been nothing but a worry! When I bought my timeshare, I believed everything the salespeople said. After all, who would know better than their “educated” employees? It wasn’t until later that I found out everything was a lie! This “investment” was supposed to give me extra income since I could rent out my timeshare. I have not been able to do that even once in my 5+ years as an owner. I was also promised access to Disney Resorts, except they have NO affiliation with Disney as they promised. Booking reservations is not nearly as easy as described. I probably have the same chance of winning the lottery as I do getting a reservation in any kind of desirable destination. At this point, I’m just throwing money away on nothing! Westgate told so many lies I can’t believe a word from anyone at that company any longer.

Made reservation by phone through owner’s referral around 5:00p and headed to the hotel. Upon arrival, at 10:30pm, the reservation had listed the wrong room type and the hotel claimed no additional rooms available in the room type we were supposed to have. Front staff was not helpful, and was told no manager was available that we would need to call to report our issues. The number we were given was only open weekdays during business hours and our stay was for a weekend so that didn’t help at all.

We stayed there as part of the timeshare program. They require a 2 hour sales pitch. Here the Doctor of sales bold face lied to us left and right. He told us a water taxi was being built and all these other things that cannot be true. When we left they refused to let us see a contract and kept trying to talk me down to signing. They were insulting and rude. When I got home from my vacation I found out they charged me extra charges!! When I called the representative said they are standard. When I checked out I was told there would be no other charges, the bill was paid, we were done. Now one representative claimed the charges weren't there at all and another said they were standard. I will take it to my bank! Horrible place. Do not do business with them!!