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Westgate Resorts Reviews

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About Westgate Resorts

Westgate Resorts has 22 themed resorts in nine states. It offers a variety of amenities, including water parks, casinos, entertainment shows and fine dining. Additionally, it offers a loyalty program for discounts and bonus perks. If a reservation is canceled within seven days of arrival, you are subject to a fee. Group rates are available.

Visit www.westgateresorts.com
Pros
  • Transparent pricing
  • Loyalty program
  • Online booking
  • Cancellation policy
  • Group rates
Cons
  • Mixed customer reviews
  • Limited service area
  • Can be pricey

Westgate Resorts Reviews

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    2 featured reviews

    Our review standards

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    Page 2 Reviews 35 - 75
    Verified purchase

    Reviewed July 5, 2026

    The check-in and check-out process at Westgate Resorts was wonderful. We didn't do any activities at the resort but we used the pool. The food was okay, and overall, my experience was great.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Terri,

    Thank you for sharing your experience. We're glad to hear your check-in and check-out process was smooth and that you enjoyed the pool during your stay. We appreciate your feedback and are happy to know you had a great overall experience. We look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaffValue

    Reviewed July 3, 2026

    We were going to be camping at Silver Dollar City Campground, but there was a thunderstorm that day, and another one that was going to happen that night. We needed a place that could get us in quickly and Westgate Resorts came up. We checked out their reviews, and they indicated to us it was going to be a very positive experience, and it was close by. Checking in and out was seamless. We were only there for two nights, so we didn't have a whole lot of time to soak it all in. Our days were full off the property, so we didn't get to participate in much but we checked out the Adventure Zone, and it was super cool. My oldest daughter is big into crafting, so we wanna check that out when we come back.

    Westgate is very centrally located so it’s easy to get to and from the Theater District, the Landing and the Silver Dollar. It was an all-around great location. Everyone I encountered was incredibly professional, helpful, and friendly, and it was top-notch. I couldn’t ask for a better bang for your buck at Westgate.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Hunter,

    Thank you for sharing your experience. We're glad Westgate was able to provide a comfortable stay when your camping plans changed. It's wonderful to hear you enjoyed our convenient location, seamless check-in, and friendly team. We appreciate your kind words and look forward to welcoming you back so your family can enjoy even more of the resort.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServicePriceMaintenanceStaff

    Reviewed July 2, 2026

    I enjoyed my experience at Westgate. It's like a home away from home for us. It's comfortable and cozy. It's perfect for vacation. I love the fact that they have a washer and dryer and a kitchen. You have everything you need there - an iron and an ironing board, utensils and pots and pans. It's strategically located as well. We always go swimming when we go there. We used to go to the chess thing, but we didn't this time. I wasn't feeling so good, so we didn't do as much as we normally do. But we walk the premises, and we always enjoy that. The more we stay, the more we find out that everything is right there. Even if you wanna shop, it's right there. Everything is right there even grocery stores. The restaurants are right around the corner too. The food options are nice. We kept trying to head towards the candy store though we're not supposed to. My husband purchased a breakfast sandwich and if they can have some salads there, that would be good.

    Westgate Resorts is the best place to stay if you wanna save money and wanna be comfortable and enjoy your stay. It's not so expensive. The ladies at the reception are very nice, friendly, and resourceful. Even us being old, not able to know how to do a lot of stuff on the cell phone, they helped us with that. Even the ground people and housekeeping are nice. I have allergies and one of the housekeeping ladies came in and mopped the floor with water to get the chemicals that they use to clean it. I did it myself another time, but this time I told them about it, and they came in and did it. The security people, Diego being one of the two, are very friendly too. I feel blessed to be able to enjoy life and be comfortable while staying in Florida. We had some friends that came by from Ocala, Florida to visit us before we left. They said they always stay there also and they love it.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Gloria,

    Thank you for your heartfelt review. We're delighted to hear Westgate feels like a home away from home and that our accommodations, convenient location, and friendly team made your stay comfortable. We also appreciate your suggestion about adding more salad options. Thank you for your continued support, and we look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceStaffRates

    Reviewed July 1, 2026

    I was looking around to try and do a staycation, and Westgate was amazing. It was the only one that I could find at a good price that had a big Jacuzzi tub. The front desk ladies were really nice, and handled my paperwork and all my stay really well, and gave me a good price for working around the area. The area was amazing. We walked around. The pool was really nice. It wasn't super cold. We didn't really get to play any of the stuff because we only stayed a night, and I just was in the tub most of the time. The Jacuzzi tub was amazing, and I'm going back for that. It was a really nice place to be, and we're gonna go do another staycation over there soon.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Erin,

    Thank you for sharing your experience. We're thrilled to hear you enjoyed your staycation, especially the Jacuzzi tub, friendly front desk service, and great value. It's wonderful to know you had a relaxing visit and are already planning to return. We look forward to welcoming you back for another memorable stay.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 30, 2026

    The booking process at Westgate was easy. All the questions that I needed were answered through the website as well. We were going out to visit my son, so I didn't really have any high expectations, other than that I needed a room so that we could see him. But the room was clean and nice. The staff was friendly and extremely helpful too. It was exactly what we needed for the purpose that we were there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Britany,

    Thank you for sharing your experience. We're glad to hear the booking process was easy and that our website provided the information you needed. It's wonderful to know your accommodations were clean and comfortable and that our team provided friendly, helpful service. We appreciate your feedback and look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed June 29, 2026

    My children already had a reservation at Westgate, and we wanted to stay in the same facility that they were staying in. Booking with Westgate was as easy as it could be. It was all online. The price was very fair and checking in was easy as well. We walked in the door, and they greeted us with smiles. We were a little bit early, and they told us our room was not yet ready but they turned around and told us they got one right there and put us in a room right away. It was good as it could be.

    The room was awesome. There's a washer and dryer, even though we didn't need it. It was way more than we needed for our stay, but it was very much appreciated. We will plan to stay there again. It's a great place. I used the Uber from or to there three times, and they all knew where it was. One of the things I liked about it was it was off the strip far enough to be away from all of the activity of the downtown strip. The shuttle service was perfect. We also went to the little store and got tootsie roll pops. Every employee we met on the sidewalk spoke to us and greeted us.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Mark,

    Thank you for sharing your wonderful experience. We're delighted to hear that booking and check-in were seamless and that our team made you feel welcome from the moment you arrived. It's great to know you enjoyed the spacious accommodations, convenient location, and friendly service throughout your stay. We look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed June 28, 2026

    Westgate had a water park and the price was good compared to other resorts. We stayed there also because it was closest to SeaWorld. The process to check in and out was fast and easy. It was great. Anybody interested in staying at Westgate should. It was nice.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Karla,

    Thank you for sharing your experience. We're delighted to hear you enjoyed our convenient location, great value, and fast, easy check-in and check-out process. It's wonderful to know the water park helped make your stay even more enjoyable. We appreciate your recommendation and look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase
    Online & App

    Reviewed June 27, 2026

    We've been vacation club members for a long time, and we've stayed at multiple Westgate Resorts. Booking with them is fairly easy. I just go online and do the booking there. This last time when we checked in, we just went up to the desk and everything was ready. I had looked at the accommodations on the website, and the room was exactly what I expected. However, we were staying at one of the smaller resorts, so the options were limited. They just had a steak house and a burger barn.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Steven,

    Thank you for being a longtime Vacation Club member and for sharing your feedback. We're glad to hear that booking and check-in were smooth and that your accommodations met your expectations. We appreciate your comments about the dining options and are grateful for your continued loyalty. We look forward to welcoming you back for another great stay.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 26, 2026

    I was invited at a Westgate and so I went there. The resort's location was extremely convenient. I was only there for a few days, but it was a very enjoyable stay. Everybody was courteous and professional. I would definitely recommend Westgate to my friends.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Dean,

    Thank you for your kind feedback. We're delighted to hear you had an enjoyable stay and found our location convenient. It's wonderful to know our team made a positive impression with their courteous and professional service. We truly appreciate your recommendation and look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed June 25, 2026

    My mother had a couple of units at Westgate. When we stayed, it was good. The check-in and check-out were very easy and pleasant. It was just a little noisy because of the kids. But other than that, it wasn't too bad.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Diane,

    Thank you for sharing your experience. We're glad to hear your check-in and check-out process was easy and pleasant. We appreciate your feedback regarding the noise and are happy to know you still had an enjoyable stay overall. We look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceStaff

    Reviewed June 24, 2026

    I heard so many great things about Westgate from my aunt, and she’s been with them for years. The booking process was easy. I would give it a 10. Didn’t take me long. I had a wonderful person who helped me through their customer service. Regarding the room accommodation, everything was clean. It was spacious. My children and I adored the house space, ‘cause we had a two-bedroom. It was really nice. We also took a chance to go through the activities that were there. We enjoyed the pool with the basketball court. We played basketball. It rained a little while we were there, so we didn't get to check out everything. But the kids went to the arcade that was down below too.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Shantel,

    Thank you for sharing your experience. We’re delighted to hear that booking was easy, our customer service was helpful, and your family enjoyed the clean, spacious accommodations. It’s wonderful that your children had fun at the pool, basketball court, and arcade. We appreciate your kind words and hope to welcome you back so you can enjoy even more of the activities next time.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed June 23, 2026

    My experience during the check-in process was flawless and the room was the best. It was up to the standards. It was nice, neat and clean. I was told about the food options, though I didn’t use it. But I looked at the amenities and they were good. I referred a couple of my friends to Westgate Resorts when I was back. I liked the property. They have a nice lake facing the apartments, which is a plus. So, I talked about it to my friends and showed them the picture.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Mayur,

    Thank you for sharing your experience. We're delighted to hear that your check-in process was flawless and that your accommodations met your expectations. It's wonderful to know you enjoyed the property's cleanliness, amenities, and beautiful lake views. We truly appreciate your recommendation to friends and look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 19, 2026

    I found Westgate on Priceline and I had family stay there before. It's really nice. It's one of their favorite places. Booking was very easy and simple. I put my days in, and they gave me a really nice one-bedroom villa that was just renovated with the fifth-floor lake view. It was beautiful. If you were going to Disney, you wouldn't even have to leave the resort. You could just say right there. They have pools, water park, bowling alley, restaurants, marketplace, trails, and paddle boats. The staff was great as well.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Tammy,

    Thank you for sharing your experience. We're delighted to hear you enjoyed your renovated one-bedroom villa and beautiful lake view. It's wonderful to know you found the booking process easy and were able to take advantage of the many amenities our resort offers. We truly appreciate your kind words about our team and look forward to welcoming you back for another memorable stay.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed June 18, 2026

    I pulled up Westgate Resorts on Travelocity and the picture looked cool. Booking the room through Travelocity was easy. Everything with Westgate was top of the line.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Gary,

    Thank you for your review! We're thrilled to hear that booking was easy and that your experience with Westgate exceeded your expectations. We appreciate your kind words and are delighted you found everything to be top-notch. We look forward to welcoming you back for another great stay.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed June 17, 2026

    I was at Westgate Resorts three years ago and the booking and check-in process were very easy. The good views and temperature in the rooms were great. We had a great time and I would recommend Westgate.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Melissa,

    Thank you for sharing your experience. We're delighted to hear that the booking and check-in process was easy and that you enjoyed the beautiful views and comfortable accommodations. We truly appreciate your recommendation and are glad you had a great time with us. We look forward to welcoming you back for another wonderful stay.

    Best regards,

    Westgate Resorts

    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaffRates

    Reviewed June 16, 2026

    We got to Westgate Resorts late and there was no problem, which was great. We made the arrangement on the spot and the rep was very friendly. I dropped a card, and they held it for me and made sure that I got it back. Both the check-in and checkout processes were very smooth. My husband, my adopted daughter, and I had a wonderful time at Westgate. I never played miniature golf before. So that was my first time playing it there.

    We had ice cream and pizza. The reps at Westgate made us very comfortable ordering DoorDash when we first got there because we hadn't eaten. It was late so everything was closed. They let us know one place that was open. But we enjoyed the patio on the back end of the store. We enjoyed sitting there with the fire on. It was very beautiful. We bought T-shirts and when we wore them to a graduation, we were stopped and asked how we enjoyed it. People who were there said they can’t wait to go back. We can't wait to go back either.

    The next time we come, it will just be my husband and me. The tickets were a little bit expensive for three. So, when it’s just him and me, we’ll catch the shows. We also found out some information about the little area where there are museums, where to go and where it's not so costly. But on the resort itself, the prices were great. We stayed three nights for the price that it would cost for one night. We went to New Orleans and it cost one night. We paid just a little bit more for three nights there and have more amenities and places to eat. I've never been on an all-inclusive resort before. The bed and the space were awesome. Being able to go to the store and not worry about having to eat out every night was awesome. We had an all-around good experience and that's rare. Whether it was the front desk or finding out where to go for the pool, everyone was accommodating and friendly.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Parrishon,

    Thank you for your wonderful review! We're thrilled to hear you enjoyed the comfortable accommodations, friendly team members, miniature golf, dining options, and relaxing patio area. It's especially great to know our staff helped make your stay smooth and memorable. We appreciate your kind words and look forward to welcoming you and your husband back soon!

    Best wishes,

    Social Media Support

    Verified purchase
    PriceStaffRates

    Reviewed June 15, 2026

    I was on a Citibank travel website and Westgate had good ratings for the cost. I booked through Citi Travel, and it was easy. The person who helped during check-in was Kenyan, and he was wonderful. The room exceeded expectations. It was really nice. I had a two-bedroom suite though I didn't reserve a two-bedroom suite. They upgraded me. It had a view of the lake, so I appreciated that. It had a coffee maker as well. I liked it.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Alice,

    Thank you for sharing your experience. We're delighted to hear that booking was easy, your check-in experience was exceptional, and that Kenyan provided such wonderful service. It's great to know your upgraded suite exceeded your expectations and that you enjoyed the lake view and accommodations. We appreciate your kind feedback and look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceRates

    Reviewed June 14, 2026

    We went through Expedia to book at Westgate Resorts. I could tell what the rooms looked like but it was hard to tell how far the beach was away and if the pool was included. Some things said, "This includes pool passes," but the price was not different, and then the other ones didn't say anything. So that was a little vague and I don't know if it's because it was through Expedia. The room that we got was actually bigger than I thought. The whole area was bigger in real life than I thought it was online. So, everything was great. My only complaint was that Westgate didn't have lotion.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Kristina,

    Thank you for sharing your feedback. We're delighted to hear that your accommodations exceeded your expectations and that you enjoyed the size of the room and resort. We also appreciate your comments regarding the booking details and amenities information, as feedback like yours helps us improve the guest experience. We hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 13, 2026

    We used to have a timeshare there years ago and have stayed at Westgate Resorts numerous times. The booking process was real great. The room accommodations were really good. It had everything we needed for what we were doing. It's a very nice place. You feel very safe and everybody was extremely friendly.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Gary,

    Thank you for sharing your experience and for being a longtime guest of Westgate Resorts. We're delighted to hear the booking process was smooth, the accommodations met your needs, and that you felt safe and welcomed throughout your stay. We truly appreciate your kind words and look forward to welcoming you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceStaffBilling

    Reviewed June 12, 2026

    Westgate is close for us, and we enjoy the amenities. We have kids, so it fits every bill that we need for the family. It was our first time staying out there rather than just visiting for the day, and it was nice. There's a lot of amenities for the kids, so we're going to plan another trip there before too long. We did the rodeo, the saloon, and the water park. When the kids are a little bit older, we could do some horseback riding. We didn't eat there that time, but we've eaten there prior a couple of times. We've eaten at the steakhouse and at the rodeo and stuff, and food's always been good.

    The people we talked to were nice. They helped us out to find some of the areas we were looking for. Westgate is away from everything else, and it's isolated and quiet which is nice. It's a lot more peaceful. I can't stand going to some of the bigger areas, like Legoland or Disney. All the other resorts are way too crowded and packed. It's also much cheaper than going to Disney. The check-out was smooth and easy as well. We just send them a text message and let them know that we were leaving.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi James,

    Thank you for sharing your experience. We're delighted to hear that our amenities, family-friendly activities, and peaceful setting made for an enjoyable stay. It's great to know you and your family enjoyed the rodeo, saloon, and water park, and that our team was helpful throughout your visit. We appreciate your kind words and look forward to welcoming you back for another family getaway soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceStaffRates

    Reviewed June 11, 2026

    Westgate is one of the cleanest and best hotels I have been to in years. The receptionist had a speech impairment, but he was phenomenal. I got there a little earlier than I anticipated and asked if they had the room. He let me check in, and it was a very smooth transaction. I had already paid online and he took my card for my deposit. He explained the amenities to me and told me how I need to access the elevator going up. He was very detailed, thorough, and professional.

    I love the amenities at the resort. They have plenty of parking as well. I liked the way they secured the parking with putting the things on the dash. I went there on the 21st through the 24th of May. It was the bikers' weekend so the security level was extremely high. They had a cookout for the people and they had chicken sandwiches, hot dogs, chips and drinks. It was very nice and very well put together. The pricing was a little steep though. I stayed three nights and paid over 800 dollars. I understand they need to make their money at times when people come in, but they could keep it moderate. Other than that, Westgate is the place to go. It's a great location.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Teresa,

    Thank you for your kind review! We're delighted to hear you enjoyed the cleanliness of the resort, our amenities, and the exceptional service you received during check-in. We also appreciate your feedback regarding pricing and will be sure to share it with the appropriate team. We hope to welcome you back for another great stay soon!

    Best wishes,

    Social Media Support

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRatesTimeliness

    Reviewed June 10, 2026

    We got to Westgate closer to 5 o'clock because of traffic, and it was really crowded. It took a while for us to get to the front, but that was understandable since it was still considered check-in time. My mom had purchased our accommodation through Priceline, and there was an issue where Priceline charged her the price of a one-bedroom villa for a three-bedroom villa. When we contacted Westgate to confirm if it was accurate, they told us we paid for a one bedroom. We told them it was not what the reservation information told us. It told us we had a three-bedroom reservation. We were going back and forth for three to four days. My husband ended up getting a four-bedroom villa with Westgate to accommodate our big party.

    I originally had purchased a two-bedroom villa but we had more people come than anticipated. When I had called the night before to upgrade my room, I spoke to one of the front desk managers, and she told me the overall price increase. It was $320 for the two nights that we were staying. But when I called the next day to officially upgrade it with the reservation team, they were charging me $1,300. I wasn't fully satisfied with the price because it was a lot of back and forth.

    On the day that we were checking in, we were able to get it situated with the shift manager that was there at the time. He was able to accommodate us and give us the price that we were originally told. It ended up working out in the end, but it was nerve-wracking. I was stressed out for two to three days, trying to figure out what was going on. But overall, I was happy with the manager’s response. I would highly Westgate. We ate at one of the restaurants that was there, and we loved it. The food was really good. It was seasoned well.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Giselle,

    Thank you for sharing your experience. We apologize for the frustration caused by the reservation and pricing confusion, but we're glad our team was able to resolve the issue and honor the original rate. It's wonderful to hear you enjoyed your villa, dining experience, and the service provided by our manager. We appreciate your recommendation and hope to welcome you back soon!

    Best wishes,

    Westgate Resorts

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed June 9, 2026

    iCruise sold me a package of two cruises and a resort stay for $3,000. The only resorts they offered to me were Westgate properties in Orlando, Myrtle Beach, or Las Vegas. We went to the one located in Myrtle Beach and the check in process was perfect. I walked right in and they said they knew who I was. They sent me to a concierge where the attendant gave us a parking tag for the rearview mirror, and we were on our way.

    The room was great but the tub in the bedroom was weird though I could see maybe back in the day that could have been fun. But the bathroom was amazing and we had our own laundry and a full kitchen. We had a living room, a dining room, and a outdoor terrace with dining as well. However, the food options were terrible. My husband is from New Jersey and he loves his pizza. When he found out there was a pizzeria out on the first floor, we went there. But it's not a pizzeria, it's a walk-up window. He wouldn't even try it. I’d have them tone down the pizza parlor perk. That is not an asset. The whole dining on site is a very deceiving deal. It left a bad taste in my mouth.

    When we needed cream for our coffee in the morning, we ran down to the marketplace. We had this little sign in our refrigerator that it was $5 for a single thing of little milk. Then something happened, and I had to call downstairs. They said they were sending up cream and sugar for my coffee the next day, but it never showed up. For all of the great amenities there were in the suite, they had these little tweaks that took it right away. It would be good if they could iron that out.

    The suite that we had was on the street side. It could be entertaining, but there were no windows for us to sit in to watch the amusement park. They could improve the parking as well. The parking deck is far too tight, and we couldn't find an elevator. We had to go walk with the cars up and down the ramp. It was so dangerous. Also, it was bike week. It was so terrible. We went home early. Other than those, I would still pick Westgate over other places that I have never tried knowing that where we stayed was very nice.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Susan,

    Thank you for sharing your feedback. We're pleased to hear that check-in was smooth and that you enjoyed the spacious suite and amenities. We also appreciate your comments regarding the dining options, marketplace experience, parking, and room location. Guest feedback is invaluable as we work to improve the overall experience. We hope to have the opportunity to welcome you back for an even better stay in the future.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 8, 2026

    Our experience with Westgate was smooth. We enjoyed the pool area and the water park. The ice cream shop was amazing. The sports bar had decent food and nice service. However, people should rent a car, because you can't walk anywhere from there. But other than that, it’s a perfect location. They also provide shuttles to the amusement park, which is great. We used that.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Ewa,

    Thank you for sharing your experience. We're delighted to hear you enjoyed the pool area, water park, ice cream shop, and sports bar. It's also great to know the shuttle service was convenient for your visit. We appreciate your feedback and are glad you had a smooth and enjoyable stay. We look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 7, 2026

    I've been staying at Westgate for the last eight years. We go there once or twice a year for pool tournaments. On my most recent stay, I had my reservation through the concierge and I didn't know that I could go in the Diamond check-in, which is for special guests who can just walk in there. So I missed out on that opportunity. But the check-in process was okay. I should have booked where I could get in really early because we got there at 7:00am. So we had to wait until afternoon to be able to book in early. I went with my friend and we got four nights a piece free suites. I got 1,900 in free play and my friend, Tammy, got 1,500. We had a lot in February, but we gave a lot back. I didn't spend too much of my own money and I still went home with my couple of grand.

    In my suite, there was a huge jacuzzi tub in the master bedroom. I used all the hot water filling it up. It's like the size of a hot tub and you could fit six people in it. It's in the middle of where the bathroom and the mirrors were. I also loved the food. They had a restaurant downstairs and we ate breakfast there. The breakfast was really good. We've also eaten at The Edge Steakhouse and the Italian place. They had a new one that they just got within the past year or two and they had pulled pork and barbecued pork. That was a quick meal, but it was good and they always gave a lot of food.

    Aside from that, I really like the hostess. Her name was Nalani and she was wonderful. I would advise others to check with her or somebody first before booking. I booked the room through the website because I wasn't sure if I was supposed to book it and they would accommodate it. But Nalani took care of everything and made sure that we got what we were entitled to.

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    Response from Westgate Resorts

    Hi Paula,

    Thank you for your continued loyalty over the past eight years. We're delighted to hear you enjoyed your suite, dining experiences, and overall stay. It's especially wonderful to know Nalani provided exceptional service and helped ensure everything was taken care of for you. We truly appreciate your kind words and look forward to welcoming you back for many more pool tournaments and vacations.

    Best regards,

    Westgate Resorts

    Verified purchase

    Reviewed June 6, 2026

    I rented two rooms at Westgate and the air conditioner went out in one of them. They had to come back and fix on it twice. Other than that, everything else was great. I was down there on a business and I took my daughter with me. But we didn't use any of the amenities like the spa or the gym because it was too hot outside.

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    Response from Westgate Resorts

    Hi Bobby,

    Thank you for sharing your experience. We’re glad to hear that overall your stay was great and that you enjoyed your visit with your daughter. We’re sorry for the inconvenience you experienced with the air conditioning and appreciate your patience as it was addressed. Your feedback is important and helps us improve, and we hope to welcome you back again for a more comfortable stay.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceStaffRates

    Reviewed June 5, 2026

    We were at Westgate Resorts for the bike weekend, and it was a perfect location. The staff was extremely friendly and helpful. We may consider staying there again next time we go. I liked their pricing and the room was great as well. It had everything we needed.

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    Response from Westgate Resorts

    Hi Tiffany,

    Thank you for sharing your experience. We’re glad to hear you enjoyed the friendly service, great pricing, and that the room had everything you needed during your bike weekend stay. It’s wonderful to know the location worked out perfectly for your trip. We appreciate your feedback and hope to welcome you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 5, 2026

    I got an Air Hotel package through Sun Country. I booked online, and then spoke with a direct agent. It was effortless. The front desk at Westgate was very hospitable and the concierge service was impeccable. It was a two-bedroom, full kitchen, living room, and two-bathroom experience. It couldn't have been better. Overall, the hospitality was great and the amenities were amazing.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Ronda,

    Thank you for sharing your experience. We're thrilled to hear that your booking process was effortless and that our front desk and concierge teams provided exceptional service. It's wonderful to know you enjoyed the spacious accommodations and amenities. We truly appreciate your kind words and look forward to welcoming you back for another great stay.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceTransparency

    Reviewed June 4, 2026

    I went through Airbnb and I saw Westgate's setup and everything that was there, and it wasn't clear at that point if it was active until some more research. I liked what I saw and I liked the reviews that I was getting back. I went a little further into social media and saw replies where other clients stayed there and I thought it was exactly what we needed for a week away. Normally, if you hit an Airbnb, it's like five bedrooms, three baths, and all that good stuff. We didn't need that. It was just the two of us. We needed a one-bedroom apartment and the Westgate was perfect.

    Our room was great. My wife is a fanatic about kitchens and the way they're set up. When she saw the kitchen and the bedroom, she said, "Oh, this is great. I don't think we could have did any better than this." The living room was the right size. We had a dining room table there with the chairs, the kitchen, the two bathrooms were perfect, and everything was updated. The view outside the room to the pool area was great. That was my first time ever being there and the first time I'd heard of Westgate Resorts. I've been to Disney a number of different times in that area working down there and I had never realized that Westgate was there.

    It was a perfect location for either a weekend or a week-long stay. It was perfect for us. I have a lot of friends in that same age category and I know they were looking to get away. I've already told them about it and they're enthused about it. It's quiet. It was convenient. I like the amenities, the setup in the room and the whole property setup with the security and everything else. There were restaurants out there that we could just practically walk to. They had a super store there, and we did some shopping there and cooked dinner on two nights while we were there. It was convenient to everything else. If we wanted to go to Disney, we can go to Disney. If we wanted to go to the beach, we can go to the beach. We could just jump in the car and drive an hour and we're there. So, for us, it was about convenience and comfort, and the overall setup of the villa there was perfect.

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    Response from Westgate Resorts

    Hi Huston,

    Thank you for sharing your wonderful experience. We're delighted to hear that the accommodations, amenities, and convenient location were a perfect fit for your getaway. It's especially rewarding to know that you and your wife enjoyed the villa and felt comfortable throughout your stay. We truly appreciate your recommendation to friends and look forward to welcoming you back for another relaxing visit.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceRates

    Reviewed June 4, 2026

    Westgate is so famous, and they have so many things. I like the amenities, the size of the rooms, and the price. Checking in was pretty smooth, nice, and easy. We went to the desk and they checked us in and gave us our key. We went to the room, and it was very nice and relaxing. I love the gym too. It's always a great addition that they have. The food options were good as well. Additionally, the car is always safe there.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Felix,

    Thank you for sharing your experience. We’re glad to hear you enjoyed the spacious accommodations, amenities, fitness center, and dining options. It’s great to know check-in was smooth and that you found the resort relaxing and comfortable. We truly appreciate your kind words and are pleased you felt secure during your stay. We look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 3, 2026

    The amenities are nice. And I get the expenses are going up, but you can't help that. It's quiet and the selection is good. The only complaint is that I've noticed the last few times that, within the showers, the fixtures and fittings are starting to show wear to a point where, like, a shower would leak onto the floor while you're getting a shower in the one-bedroom suite. I usually don't get the same room all the time, so I don't get to see it, but I'm sure they're on it. You need them for towels or anything, they're right there.

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    Response from Westgate Resorts

    Hi John,

    Thank you for sharing your feedback. We’re glad to hear you enjoy the amenities, quiet atmosphere, and service from our team. We also appreciate you bringing the shower fixture concerns to our attention. Feedback like yours helps us identify areas for improvement and maintain the quality of our accommodations. We appreciate your continued visits and look forward to welcoming you back.

    Best regards,

    Westgate Resorts

    Verified purchase
    PriceRates

    Reviewed June 3, 2026

    Everything went well with Westgate Resorts and I would highly recommend them. The food options were okay at the resort we went to though they could’ve had more food availability. But everything else was fine and we had a good time. The place was extremely clean, which was the main concern. Everybody was always cleaning and that's always a plus. But they never gave us this card at the beginning which we could scan and it would let us know what would be going on daily. I only found out after I saw that there was something going on at the pool, and I went up and asked. There was a bingo going on at the time but it was not what I wanted to do. In fact, there was nothing on the card that I would have wanted to do.

    Other than that, one of the reasons I picked the resort was because of its location. There was a lot to do around there and we went golfing. So, we drove to that stuff and it was all nearby. Aside from that, the beach area was beautiful and it was nice walking there. And getting back and forth to the beach area was good. Also, the price was reasonable. Overall, we enjoyed our stay and everyone was very accommodating.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Shawn,

    Thank you for sharing your experience. We’re glad to hear you enjoyed your stay, found the resort clean, and appreciated the convenient location and beach access. We also appreciate your feedback regarding the activity information and food options, as guest insights help us improve. It’s wonderful to know our team was accommodating and that you had a good time overall.

    Best regards,

    Westgate Resorts

    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed June 2, 2026

    My experience with Westgate was smooth. The concierge was very polite and extremely helpful. They gave us a map and a direct orientation around the premises, letting us know how we can navigate throughout the resort. Besides that, they also assisted us by letting us know about some of the local venues and eateries that we could go to, which we might be able to enjoy. We also enjoyed the amenities. We were in the swimming pool. We participated in the karaoke night. And we did the paddle boat.

    Overall, our experience was pretty good. When I got there, there was a leak in the pipe. We called maintenance, and they quickly came over got some maintenance. It was extremely cool. Came in and knocked it out, fixed the situation in a matter of no more than 15 minutes. After that, it was perfect. Everything went well.

    Everybody on the staff was excellent. Everybody was very assistive, very friendly, and helpful. They went above and beyond. They were very welcoming. Their character was very friendly, and the system is professional. They left you with a smile on your face, no matter where you went. They were really easy to talk to and comfortable to have a conversation with. They shared a lot of information. They were very professional at all times. If I had a business, that's the type of people I would want representing my business 100%. I'd definitely recommend them.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Onelio,

    Thank you for sharing your experience. We’re delighted to hear our concierge and team provided such helpful and welcoming service throughout your stay. It’s great to know you enjoyed the amenities and that our maintenance team was able to resolve the issue quickly. We truly appreciate your kind words and recommendation and are thrilled that our staff left such a positive impression.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed June 1, 2026

    We went to Silver Dollar City and stayed at Westgate. It's a great place to go and stay for a family vacation. The employees were very nice, friendly and welcoming, and the location was very clean. All the facilities were nice and there was a lot to do. They have volleyball and basketball. We ate salad at the restaurant and it was good. All in all, it was a great experience, and I would recommend it to people.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Danielle,

    Thank you for sharing your experience. We’re so glad to hear you had a great family vacation and enjoyed the clean facilities, friendly team, and variety of activities available at the resort. It’s wonderful to know you enjoyed your meal as well. We truly appreciate your recommendation and look forward to welcoming you back for another stay.

    Best regards,

    Westgate Resorts

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed May 31, 2026

    A couple years ago, right before my daughter's birthday, I was looking up things to do for her birthday. We always plan a month in advance to make sure it's budget-friendly and also to get the maximum fund. We wanted to go to Orlando, and we decided to go to the Fun Spot. When were looking for a hotel around it, I remembered the resort that I went to after graduation from high school and it was super fun. While I was googling it, I found that same water park. After doing a little bit of research about Westgate and reading the amenities that they had, I thought it was amazing so I booked it. That trip two years ago was amazing.

    I found out they have even more locations in different states as well. They have six or seven in Florida alone. This year, we went to one of their locations. They had a seven attraction-ticket if you booked through Peppa pig. But later on, I found out after the trip that Legoland has a package with Westgate, where if you stay, you get tickets. But the Peppa Pig one made more sense because we were trying to go to more than one thing including the water park. I wish we had stayed one more day longer because we would have taken more time to have fun at Westgate itself. They have so many things to do. We're going back next year.

    The check-in two years ago was amazing. They helped me out and answered all my questions because when something is new for me, I have a million questions. They gave me a pamphlet to know where I was going. Everybody was nice. But this time around, they gave more detail, and they even had this text assistant, where if you have any questions about things on a property or anything about your stay, you can just text them and they'll text you back. The location I moved to this time had an ice skate arena, and I didn't know what time the hours of operations were.

    Westgate is completely different to almost any hotel that I have been at. The amenities are outstanding. They have a full kitchen, just like the last time. This time, we got two separate situations, so we had a big queen bed, a pull out, and tables. We also had a balcony and a washer and dryer. The price is just unbeatable. I'd recommend Westgate and I just recommended them to my mom.

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    Response from Westgate Resorts

    Hi Kenya,

    Thank you for sharing your wonderful experience. We’re delighted to hear that Westgate has become part of your family’s celebrations and traditions. It’s great to know you enjoyed the amenities, accommodations, helpful service, and convenient text assistance. We truly appreciate your recommendation and kind words about the value we provide. We look forward to welcoming you and your family back for another memorable stay next year.

    Best regards,

    Westgate Resorts

    Verified purchase
    Contract & TermsPriceMaintenanceStaffRates

    Reviewed May 30, 2026

    It's the second time that I've stayed in Westgate. I went down there two years ago for Bike Week. I'm retired military and they gave me a beautiful price on the room. I stayed there for 14 days. I got there a day earlier than my reservation. They said no problem, they accommodated me, put me in the same room they were going to put me in, just charge me for one more day. So, it was great.

    I got married to my current wife on the 19th of November, and we could not get away for a honeymoon at the time, because I've got my 98-year-old mother live with me, and she was recovering from a broken hip. So, I said, "Okay." She finally got better and went down to spend a couple months with my brother in Florida, and I said, "Okay. Let's do a honeymoon. Where do you want to go?" I already showed her pictures of the hotel, and the beach. So she said, "Let's go there." I said, "Okay. But it's Bike Week." She goes, "That's fine." So, we went down. We went in on Wednesday and we were going to leave on a Sunday, but we ended up extending our stay one day.

    The guy at the front desk was very helpful at getting me a lower rate on the room, since I am a member. Everything was great. The room was exactly the way it was supposed to be. Everybody at the Guest Services was extremely helpful with anything that we needed. I was very happy. They've got a great setup there. They've got the pool, and also a kiddie pool, which I didn't need. They have a whirlpool slash sauna, which is great. They have the outside bar there, which is a great thing to do. They've got the tube motion, water tube, where you can just go around in a big oval, just relax, have a drink, whatever you want to do, while you sit your butt in the water. That was great.

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    Response from Westgate Resorts

    Hi David,

    Thank you for sharing your experience and for choosing Westgate again for such a special trip. We're delighted to hear our team was able to accommodate your early arrival and help make your honeymoon getaway memorable. It's wonderful that you enjoyed the amenities, comfortable accommodations, and helpful service throughout your stay. We appreciate your loyalty and look forward to welcoming you back again.

    Best regards,

    Westgate Resorts

    Verified purchase
    MaintenanceStaffTimeliness

    Reviewed May 29, 2026

    We were going down to Florida for a cheer comp, and the hotel that we were originally supposed to stay in ended up being booked. Their mom works for Northeast Utilities, and they've got a corporate account where Westgate is one of the listings on there. Checking in was easy. We came in at 2:00 in the morning. The place was very clean and well-maintained. The grounds was pretty clean, too. Unfortunately, I didn't get a chance to check out the mini golf or the arcade because we were too busy doing cheerleading. The location of the resort was convenient as well. Everything was real close to what we were doing. I was within 5, 10-minute drive so that was nice. My only complaint is the roads down there are a little different than where I'm used to.

    There was a little hiccup, but it got taken care of right away. It was the next day after I checked in, both key cards stopped working. In order to get your key card, you need to have your ID with you. When I got locked out of the hotel or the room, everything was inside. Luckily, there was an employee walking by that was able to at least let me in to go get my wallet, so I could get my wallet and the car key to go up to the main desk to get that straightened out.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Jason,

    Thank you for sharing your experience with us! We’re glad to hear check-in was easy, the resort was clean and well-maintained, and the location worked out well for your cheer competition. We’re also happy our team was able to assist quickly when you experienced the key card issue. We appreciate your feedback and hope to welcome you back again soon.

    Best regards,

    Westgate Resorts

    Verified purchase
    TechPunctuality & Speed

    Reviewed May 28, 2026

    My daughter-in-law had been at Westgate Resorts before, and we were coming on a family trip, so we went there. When we were booking online, we made the reservation with our debit card, but when we got there, they didn’t accept that. They didn’t explain it, so it became confusing. I ended up having to transfer money and then put it on my Discover card. A couple of us had signed up for the seminar and we got up the next morning to go. But the young lady didn't register all of us, so we got turned around, which was frustrating. Someone was told they’d get back with us, and here it is, almost two months later, and nobody has gotten back with us. When I talked to other people about the resort, they said nothing but good. I liked Westgate but sometimes, things like that make you feel like it's unorganized. I'm gonna go back because I'm planning a birthday party next month, but that right there would discourage you from going.

    We had a one-bedroom suite, a full kitchen and a living room with a pull-out bed. The kitchen had everything, including pots and dishes. We just bought paper products because we had kids, but other than that, everything was already there. There was also a laundry area, an ironing board, and an iron. I felt like I was home. We loved it. I didn’t get to use the food accommodations too much because I went out for a day and when I came back, a lot of the establishments closed down early. By around 11:30 or 12:00, everything was already closed, so we ended up eating off-site a lot.

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    Response from Westgate Resorts

    Hi Terri,

    Thank you for sharing your experience. We’re glad to hear you enjoyed the spacious accommodations and felt at home with the suite’s amenities. We apologize for the confusion during check-in and the issues surrounding the seminar registration. We also appreciate your feedback regarding dining hours. Thank you for your kind words about the resort, and we look forward to welcoming you back for your upcoming birthday celebration.

    Best regards,

    Westgate Resorts

    Verified purchase
    Staff

    Reviewed May 28, 2026

    My husband went online and was looking at a Westgate resort. We were going on a cruise out of Port Canaveral but we didn't want to stay on it, so he picked that. Their check-in and check-out process was wonderful. We didn't have to stand in line, but maybe a minute or so. And as soon as we walked in, the people greeted us, “How can we help you?” When I wasn't sure where to go for the room, I stopped one of the gentlemen who was on a golf cart. He stopped, got off of his golf cart, and not only told me where to go, but showed us where to go. We were only there overnight but it was the greatest place I've ever went to. The resort was beautiful and I wish we had more time to be there to do the pools and all the other stuff that they offer. They offer so much and everything was so clean. I used to work at some of the resorts in South Carolina, so I know when a place like that is not clean.

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    Response from Westgate Resorts

    Hi Tammy,

    Thank you for sharing your experience. We’re thrilled to hear your stay was such a positive one, even though it was just for one night before your cruise. It’s wonderful to know our team made you feel welcome and went the extra mile to assist you. We truly appreciate your kind words about the cleanliness and beauty of the resort and hope you’ll have the opportunity to return and enjoy more of the amenities next time.

    Best regards,

    Westgate Resorts

    Profile pic of the author.
    Verified purchase
    Price

    Reviewed May 27, 2026

    I had a great time at Westgate. I usually deal with Hilton Hotels, but my son stayed at Westgate, and he really liked it. So, since we had the grandkids, we decided it would be good to try Westgate. We did the swan boat, the wine glass, and the bike riding. And it's also great because you can cook or buy food. And to me, you really didn't have to go off-site if you didn't have to. Some of the food options were good. We tried Sid's, and it was good. 

    Westgate was also in a perfect location. It was right in the center of things. We went buzzing around and went around the corner over to Walmart. I was on the second floor overlooking the pool. And it was more of an apartment style, and I really like that. I'm thinking of coming down again in November, from my birthday through Thanksgiving. It's worth it, very relaxing and enjoyable as well.

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    Westgate Resorts
    Response from Westgate Resorts

    Hi Renee,

    Thank you for sharing your wonderful experience! We're delighted to hear that you and your family enjoyed the many activities, dining options, and spacious accommodations during your stay. It's great to know the location and resort amenities helped make your vacation both relaxing and convenient. We truly appreciate your kind words and look forward to welcoming you back for your birthday and Thanksgiving celebration.

    Best regards,

    Westgate Resorts

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    Westgate Resorts Company Information

    Company Name:
    Westgate Resorts
    Year Founded:
    1982
    Address:
    5767 Major Blvd
    City:
    Orlando
    State/Province:
    FL
    Postal Code:
    32819
    Country:
    United States
    Website:
    www.westgateresorts.com

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