About Westgate Resorts
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Criminal crooks. Thought we was getting a really good deal. Was told we had three years to take the five vacations. We paid $300 down out of the 1295. Found out a couple weeks ago that four of them had to be taken in 18 months. That’s not what I was told when I got them. You have 10 days to cancel. This was done in April so therefore they say they can’t cancel it. I am not making my other payments and they will not refund my money so don’t do it. I told them they are gonna get nasty reviews because they’re not willing to refund my money.
After taking home the package they provided, I checked the info and It didn't was how they present. I called day after the contract sign to cancel and they didn't know what to do to processes a cancelation.
Westgate Resorts and their timeshare is nothing short of a scam! They are masters at deceiving people and outright con artists. DO NOT get involved in any sort of way with Westgate. My wife (who was pregnant at the time), and I were duped into getting a timeshare with these crooks. We were lied to and taken advantage of. They failed to disclose the actual cost of what we were purchasing. The interest rate is ridiculous! There’s no real value in even having a timeshare with them because of lack of availability and the fact that you can’t stay where you want to! It’s cheaper AND easier to just rent online.
They conveniently didn’t tell me that maintenance fees increase every year. Without my permission or knowledge their salespeople did a hard audit on my credit to try to get me approved for a credit card! They trap you in hours and hours of ** and once you’re exhausted, they get you to sign paperwork without properly reading everything. These savages are getting away with scamming people and because you signed a contract, they are able to get away with it. Their contracts are designed to cover their backside because they contradict what the salespeople verbally tell you. I hope my review serves as a warning. Beware of Westgate!!!
Total scam… free tickets to shows, museums and other entertainment venues are not worth the waste of time or headache! My husband and I were recently in Vegas for my birthday and we were approached on the strip by someone advertising free shows, etc. So we signed up for the Westgate Tour in order to receive our free tickets to the wax museum and gondola ride since we didn’t have anything really planned for that day. We knew we were walking into a timeshare presentation, but little did we know how bad it would really be! So we listened to Johnny talk about Westgate and how great the program is as well as took a tour of the property.
When we got back from the tour, Johnny tried to close the deal by showing us 3 different units (1 bedroom, 2 bedrooms and 4 bedrooms) ranging from $100K - $250K with down payments of $20K - $40K. We told him we’d have to think about it as we just started our family and were not interesting in spending that kind of money on a “vacation home”. He tried to tell us we’d be able to make money off it by leasing it and by referring friends to the program. We continued to tell him we were interested. He got pushy and my husband asked him when was the last time he fished out $20-$40K at one time. He told my husband a couple years back when he bought his timeshare to go to Hawaii…
The funny thing about that is on the tour, he told us he’d only been on a plane once and that was to Miami! Something’s not adding up! Lmao. Then he went and got his manager… which that guy was a joke. He told us he could offer us a 4 bedroom for $130K vs $250K and we told him no… still wasn’t in our budget. He then offered us a 4 bedroom for $10K. When we said no to that… he looked at our salesman Johnny and told him he didn’t do a good job convincing us we needed this and no matter what number he offered, we’d never say yes. He got up and told Johnny to close the deal. I felt a little bad for Johnny for all of 5 seconds until when we told him no for the final time, he stormed off like a 5 year old. Moral of the story… stay far far away!
Westgate should be listed as a criminal organization. Nothing they say in their presentation is true. I'm amazed that what they do is legal, realtors are supposed to be regulated by the real estate commission. Unethical behavior and misrepresentation is grounds for real estate License revocation, yet nothing is done to stop them from lying to consumers. Do not waste your money on a timeshare.
90 minute tour, turned into the worst day of my life. My scandalous guide- Ken ** spoke to me from 9am until 6 pm and would not take no for an answer. Told me and my child all types of lies and ways to flip this property to an investment. Told me how I could make 5-6,000 a month. Didn’t care that I just brought a house for my child and I. Didn’t care I was a single income household. Didn’t care that was about to put my retirement papers in and try to enjoy life. No- he saw all that - as a way to get me to empty my bank account and give my last little bit of money away.
He spoke of making this investment work for my retirement. How I could help pay for my child’s college with this investment. Now I’m the one struggling to make my own mortgage payment and my child has to wait for me to build my account up to pay for college courses. I am so mad with myself for falling for this scamming. All they do is lie and hurt people. They should all be jailed for ruining people's lives. This has to be illegal.
On April 17, 2022 me and my fiancé and my sister-in-law were invited to a timeshare meeting at Westgate and were finishing up with the paperwork and my sister-in-law ask could she talk to me and when she started to talk I looked at the reviews and when I looked at the reviews you guys save me of a lifetime of spending my money on something worthless. So everyone in this site they can’t get out of a timeshare. I found something out for you. Contact Wesley Financial Group LLC to get rid of your timeshare. Thank you so much and I appreciate you and Petar wasn’t a nice person to talk to. He was very pushy. When we told him the first time that we didn’t want to but he came up with a deal of a lifetime but even still I’m glad that we looked at the reviews. Thank you. ET. FYI this was out of Las Vegas Nevada. Thank you.
If time travel was real, I would jump into my time machine and use it to go back to the day I was tricked into purchasing a timeshare with Westgate. They are not people with morals, those salespeople they have there are despicable, they will say ANYTHING to get you to purchase a timeshare. They will lie, deceive, and most of all pretend they care about you, but they don’t, what they truly care about is money going into their pockets. We have had the most disappointing experience with Westgate Resorts.
If anyone is reading this just, please keep in mind, if you ever visit a Westgate property please run as fast as you can if any type of sales representative approaches you. Don’t fall for their sales ploys and tactics they use to trick you! They will offer you gifts, tickets, etc. but those gifts and tickets aren’t even worth it because you will get trapped and suckered into purchasing a timeshare! They will not stop until you have signed that contract, they are very pushy, use pressure, and just LIE. Since signing that nightmare contract with Westgate our finances have been affected negatively which was not disclosed by the Westgate staff. I mean, why would they? If they were honest, there would be no such thing as timeshares. We were completely blindsided by their deceptive sales practices.
I was pressured and promised a lot of lies, into making a buy of a timeshare… I was told I would be able to withdraw my contract if I changed my mind. Three weeks later I received medical expenses, which exceeded my income budget. I contacted Westgate and was told, "Too bad. It’s too late for you to get out of the contract." Now I am robbing Peter to Pay Paul/Westgate; worse mistake I have ever made. I have tried contacting Attorneys to get help selling the deal… They are not helping as the Westgate Contract is so complicated… Attorney suggested I give the contract away to anyone willing to take, even a Charity…. I advise anyone, stay away from Timeshare, especially Westgate Resorts....Don’t purchase their timeshare. There are all kinds of hidden cost. The places I have visited are lower class, rundown units. Beware. They are not a deal by no means ….
I can’t believe Westgate gets away with the things they do…or that I fell into their trap. The reps talked a good game about the “fact” that we could travel twice a year, which couldn’t be further from the truth. I was lied to about being able to get out of the contract if I wanted to, so now I’m stuck with a useless timeshare that isn’t what I thought it would be, nor is anything close to what I was sold on. Then there were the hidden fees. If on the off chance you can get a reservation, be prepared to pay even more to use what you’re already shelling money out for! I was even told that I could use my timeshare to make some money. That comes with a $99 hidden fee with no guarantees of the points being rented out! Seems like Westgate only takes and never gives anything in return. So far, I’ve tossed away $10,000+ for nothing.
These people make promises of gifts for a 90 minute presentation. They lie to get you in and will keep you up to 4 hours sending a number of people to pressure you. Then Salvadore demanded to see my is again and try to delay me when I said no. Scammers and liars. Stay clear.
Many promises, said I have 1,500 to spend with travel, said all Westgate you pay 150.00 for 7 days. It's not true. Also 150.00 to friends and family, said to 399 to different resorts, company SCAM. Gave me headache and stressful.
Scam Company. I assign the contract to Timeshare. Unfortunately, it's a scam company. Before I sign said for me to Friends and for me Westgate I pay $150.00, to other resorts, not Westgate $399.00 plus $1,500.00 to use when I travel. To my surprise, when I tried booking the Westgate the price was completely different. I can't use $1.500.00 and discounts I have others website have. I would like to cancel my contract and I will sue the company. I want my money back.
Beware of the "concierge" Cody at the Smoky Mountains resort. He conducted a "survey" for the resort and in return for your time he stated Westgate would waive your maintenance fees. It's a scam and not true. I reported him to the resort and reported this to the BBB. The resort did not seem bothered by this business practice when we reported this. I am disappointed that Westgate was not concerned as I am a owner with them.
Westgate Resorts are a bunch of scammers. They will stop at nothing to lie and deceive you to buy their junk timeshares. They sell you their timeshare as an “investment” and constantly try and get you to upgrade. They won’t take no for an answer constantly pressuring you! I told the saleswoman Tressimie that buying a timeshare wasn’t the right option for me because I was waiting or a kidney transplant and on dialysis. Tressimie then told me that it would be an investment to make money to pay for my medical bills! What does that say about the ethics about Westgate? Dragging someone into debt when they’re in poor health? They are predatory and greedy! Don’t attend their sales presentations, they’re entirely too long and filled with the biggest lying sales bums in the world! FAILURE TO DISCLOSE TRUTH IN LENDING, HIDDEN FEES, LIES, JUNK ROOMS!!!! Stay away from Westgate!
The resort accommodations are nice. This review is targeted at the timeshare selling experience. What’s advertised as 90 minutes is actually over 3 hours. After the initial sell attempt, another person will come to attempt to sell you. After you tell them no, a “closer” will come in attempting to sell you not on ownership but for a vacation stay. Upon telling him no, I was literally told “get your gift and goodbye.” This was very rude and unnecessary especially after he “sympathized” about the value of a dollar etc. If they think these sorts of tactics and treatment is going to make someone consider purchasing a timeshare or even use it as a rental it won’t ever be me.
Sad state of affairs. This was annoying also because I didn't even want to meet with anyone about a timeshare in which they wanted $64000 and $15000 down. They also magically come up with two other deals from owners selling the remaining balance of their timeshare and try to conive you into paying alower monthly payment. What they don't tell you is the constant rise of maintenance fees annually. This sort of treatment actually pisses me off because weaker minded people agree to these terrible agreements and lose money and suffer anxiety and frustration when all they were trying to do originally was have a relaxing vacation. They can take their timeshare and shove it.
If I had known what I was in for when signing up with Westgate, I'd have run the other way. The salespeople are highly aggressive and pushy. They clearly only care about the money since they told us every lie in the book to get me and my wife to sign a contract. One of the things we were told was that the maintenance fees would remain about the same, but they have increased consistently. They make up deals and claim that they're only good right then there and forced us to make a snap decision without time to think it over.
Part of the reason we ended up signing after about six hours of intense pressure was because there was a safety net. Westgate had a program to buy back the property if we changed our minds. When I needed this option, I was informed that it was never even available. We have never been able to use the timeshare because of availability issues, and now that my wife has passed, I have no desire to use it. I informed Westgate of my wife passing and received no compassion or help. All the contract has done is make my life more difficult.
Westgate timeshares are a SCAM! We made the unfortunate mistake of attending one of their “short” presentations in exchange for tickets to Universal Studios & Sea World. Not only were their sales guys super aggressive but they also flat out lied to us. Ricardo ** & Tiele ** told us that buying a timeshare from Westgate was the same as investing into real estate and that we could make rental income. Westgate took advantage of us not knowing much about timeshare. It was all **. There’s no point in buying a timeshare because even non owners have access to their resorts, you can book them online on the cheap.
Westgate is very deceitful, and they omit a lot of the financial details about their timeshares, there are fees that you must pay every month and they increase over time…But they don’t tell you that until the purchase is made! We tried to get rid of the timeshare due to financial hardship and medical issues, but we just got the run around and they referred us to shady third-party companies. If we could give Westgate a lower rating, we would! Westgate is a huge scam.
WESTGATE RESORTS is a SCAM! They sweet talk you and are full of LIES and beat around the bush with answering questions! They bring you in by offering discounted tickets to amusement parks but with the condition of attending a mandatory presentation. Sales reps said we qualified just by attending the meeting, but when we told the sales reps “NO, we are not interested”, they pressured us and relentlessly harassed us into purchasing! I SHED TEARS; I HAD A PANIC ATTACK while signing the paperwork! We were told we could earn extra income by renting out our timeshare, but that was just a lie…now we have nothing but debt. They never told us we could cancel the contract during a short window, which is why we are stuck – I’m sure they left that out INTENTIONALLY because they knew I had so much anxiety over this purchase. Avoid this company at all cost!
WESTGATE RESORTS is the worst. They lie, deny information, offer free Disney World tickets and rob us of our finances! My family and I planned a trip to Disney World because we were offered a promotion of FREE Disney World Tickets through Westgate Resorts, we were aware we had to attend a 90-minute presentation, but that wasn’t a problem. What we were NOT aware of was that we would be in that presentation for 6 hours and PRESSURED INTO BUYING A TIMESHARE.
It is a WORTHLESS timeless, most certainly not an investment that we were TRICKED into purchasing! They waived the Disney tickets around saying “if you want these tickets you are obligated to attend the entire presentation”. We said NO multiple times to the sales reps that we are not interested in purchasing anything, we were only attending the presentation to qualify for the tickets. They just ignored us and continued their sales pitch. This has all been a joke, the entire company is a big scam, they defraud people, and fool you by using the right words to make it seem like we are getting the “best deal”, but all we got is lied to!
This is the worst scam in the history of the USA, protected by politicians and Lawyers. They bring you to a controlled environment, they lie to you, they make you believe this is an inversion but, when 99% of the investors losses their investment. The true is that this is a HUGE OFFICIAL SCAM PROMOTED BY THE STATE GOVERNMENT. They also makes deals with "nice" lawyers that will liberate from this scam. HUGE scam. EVERY PENNY "INVESTED" in West Gate is lost.
SCAM SCAM SCAM. That is the nicest thing I can say about Westgate and their timeshares. In the 6 years that I have been with them, I have gotten ONE vacation, yet am expected to pay close to $30k by the time my timeshare is paid off. This is especially disappointing since when I bought it, I was specifically told I could vacation when and where I wanted.
The salespeople were particularly aggressive and applied a ton of pressure to make a purchase. They literally kept me there for 7 hours with no breaks. I’m sure this is a tactic to wear you down while they talk in circles about the fantastic investment a Westgate timeshare is. By the time the contract came, I barely noticed how little time it took to sign. I did not even realize until later that a copy of the contract was not provided when I left. I called to have one mailed to me and received it about 2 weeks later, which was conveniently well after the 10 day cancellation period that was never mentioned.
The great investment Westgate’s staff told me I was making has been nothing but a worry! When I bought my timeshare, I believed everything the salespeople said. After all, who would know better than their “educated” employees? It wasn’t until later that I found out everything was a lie! This “investment” was supposed to give me extra income since I could rent out my timeshare. I have not been able to do that even once in my 5+ years as an owner. I was also promised access to Disney Resorts, except they have NO affiliation with Disney as they promised. Booking reservations is not nearly as easy as described. I probably have the same chance of winning the lottery as I do getting a reservation in any kind of desirable destination. At this point, I’m just throwing money away on nothing! Westgate told so many lies I can’t believe a word from anyone at that company any longer.
Made reservation by phone through owner’s referral around 5:00p and headed to the hotel. Upon arrival, at 10:30pm, the reservation had listed the wrong room type and the hotel claimed no additional rooms available in the room type we were supposed to have. Front staff was not helpful, and was told no manager was available that we would need to call to report our issues. The number we were given was only open weekdays during business hours and our stay was for a weekend so that didn’t help at all.
The hallway carpets were very dirty with stains, and dog pee was constantly in elevator. Our room wasn’t cleaned well before we arrived and I found someone’s drugs (labeled as insulin) in our fridge which security had to get. The shower wouldn’t get hot and there was low pressure regardless of time of day. Major construction was going on which meant limited parking, and being woken up by 8am even on weekend with trucks and construction noises. The beds were very tall and very hard (all of us woke up sore in necks and backs every morning, even our 15 year old). The very old AC unit ran super loud and made it hard to sleep.
Marijuana was heavily used in the hotel parking lots (especially Lot 2) and also just outside gate to pool deck but security, when informed, didn’t seem to care and just said that happens around there. They are also very short staffed and so do not do housekeeping at all. You have to get toilet paper and towels requests from front desk. Timeshare presentation was supposed to be 90m - it turned out to be a 5 hour (not at all lying). Very pushy and aggressive by the time the manager came. They didn’t listen to us at all but tried to push a decision what wasn’t for us on us. The worst part is that it took up an extra 3.5 hours of daylight which meant we didn’t get to enjoy the beach that we came to enjoy. We did try to speak to management, the owner referral program, and the timeshare folks about the issues we had while on-site but no one was able to provide any resolution nor did they seem to really care about our terrible experience.
We stayed there as part of the timeshare program. They require a 2 hour sales pitch. Here the Doctor of sales bold face lied to us left and right. He told us a water taxi was being built and all these other things that cannot be true. When we left they refused to let us see a contract and kept trying to talk me down to signing. They were insulting and rude. When I got home from my vacation I found out they charged me extra charges!! When I called the representative said they are standard. When I checked out I was told there would be no other charges, the bill was paid, we were done. Now one representative claimed the charges weren't there at all and another said they were standard. I will take it to my bank! Horrible place. Do not do business with them!!
Don’t fall for all the hype from the Westgate sales reps trying to pull a fast one on you with their deceptive double-talk. I only went to their presentation for discounted Disney World tickets and got roped into spending tens of thousands of dollars. Salespeople will tell you how wonderful of an investment their timeshares are and that you can travel all over the world.
When my saleswoman found out I was in the U.S on a student visa, she used that to her advantage. She said that if I “owned a property” in this country, it would be easier for my family and I to get visas to stay here permanently. She also told me that I could sell it back to Westgate if I changed my mind or rent it out for extra money. All lies! Even the part about easy access to reservations was a lie. I can never find anything that is available, resorts are always booked solid. I have had this timeshare for over a decade and have been able to use it TWICE. Save your money and take a vacation in the places you want to go without worrying if there will be a unit available. This timeshare is a complete waste of money.
My husband and I were on vacation in Branson when we were offered free show tickets from a Westgate representative if we were to take a tour of their resort. Since the representative told us that we would not need to purchase a timeshare, we decided to take him up on his offer. When we arrived the day of the tour, we started the conversation with the representative by telling them that we had no intention of making a purchase. We told him that we rarely vacation and that our home is paid off, so we had ZERO intention of having monthly payments for something that we could not utilize every day.
The staff told us that purchasing with Westgate would be a real estate investment and would increase in value the longer we were owners and that the company would pay US to NOT use the timeshare during peak times! Sounds too good to be true, right? Well, we have learned that it is NOWHERE NEAR THE TRUTH!! Instead, we are charged additional fees to use the unit during the off-season and anyone can book these rooms straight off the internet WITHOUT a mortgage. When we reached out to them asking to cancel, they just told us that there was nothing that they could do. Do not believe anything this company tells you! They are a total scam!!
If you are going to vacation at Westgate or attend a presentation, I hope you read this beforehand. My wife and I were sucked into a presentation while on vacation that turned into a four hour debacle. Take it from me, do not believe anything they tell you. We got told that we were making an investment that would be easy to resell because the value only goes up, never down. Not true. Once the contract was paid off, we could use the timeshare for the rest of our lives. Partially true. They neglected to mention that we'd still have to pay maintenance fees for the rest of our lives too.
Then there were things that were completely left out. Our children will be forced to inherit the timeshare and the maintenance fee responsibility. There are hidden fees for things like just making reservations. Now we are stuck with a timeshare that we don't want that was sold to us with gross misrepresentations. I genuinely hope that this review saves someone else the frustration of what I've been through.
Westgate is not the company we thought it to be. They have not been truthful in selling us this timeshare. The sales presentation itself was intimidating. They pressure you into buying and won't take no for an answer. When we raise that complaint with Westgate, we are told that they're sorry we felt pressured but we could have left at any time. We all know that's not the truth. They have told us they can't honor verbal statements. How is it someone can flat out lie to someone's face and not be held accountable. The majority of people do not have time to comb through the contracts we have to sign in order to be let out. They have also mentioned that full disclosure was provided at the time of purchase, but that isn't true.
We worked with Mr. ** there at Westgate. He apologized for what we were sold during the presentation. Then we found out he had lied to our face as well when we went to the meeting to upgrade. We were told that for what we were paying, we could have a bigger unit with better availability. We were offered gift cards for attending this meeting. It turns out those gift cards were expired. So not only have we been misled by the original meeting, but got tricked into attending another one with more lies being dished out. We are not trying to cause trouble with Westgate. We are simply trying to terminate the contract and move on. Hopefully reaching out this way will get us the results we're seeking. We are eagerly awaiting your response.
Westgate Resorts? You mean soulless animals that only care about money? Clearly, I am not a fan of theirs. I cannot stand their slimy sales tactics. I booked a really cheap vacation with the requirement of going to a sales presentation. When I got there, I was surprised to find hard plastic chairs, which I was forced to sit in for several hours. I patiently sat through the presentation that was supposed to be about 90- minutes. The salespeople kept offering deals, I’d say NO, and they’d swap out salespeople. Over and over. All of them used the same lies and were extremely rude when told NO.
When the salespeople learned that my husband and I were actually separated, they used this as a tactic against us and even told us not to disclose the separation when signing the contract because it would affect the financing. The promise that Westgate would take back the timeshare if we changed our minds was a blatant lie. They do NOT take any timeshares back from owners. The staff left out vital financial information, so neither of us knew what we were paying until being surprised with bills, which were considerably more than disclosed. This whole situation has been an absolute nightmare and they will not let us out even after their dishonesty!!! I guess I should not be surprised. I hope no one reading this gets in to bed with this company because you will regret it.
Westgate Resorts Company Information
- Company Name:
- Westgate Resorts
- Year Founded:
- 5767 Major Blvd
- Postal Code:
- United States
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