Welk Resort Group

I decided to take my family to this resort because it's close to Legoland. My family and I were having a great time until I fell in getting out of the waterslide. There was no lifeguard or staff around to help me. I was limping with a bloody knee until I found somewhere to sit down. I left a review hoping someone would call me, but I guess I'm not important to them.

We had such an incredible 3 day retreat at Welk Resorts with our leadership. We could not have asked for better accommodations. The grounds are beautiful, the staff is amazing and there are so many great perks to enjoy at this location! Thank you SO much for the opportunity for a stress-free retreat to lean into our leaders and leave feeling refreshed and rejuvenated. We would love to return next year!

First time to attempt to use Rental of Welk resort time was failure to deliver with poor response to status calls and reports of whether the time was booked or not. Several phone calls were made with none returned - eventually an email was answered long after the designated time of rental. No mention was made to allow us to make use of our Villa time if not rented. Part of week was supposedly rented and later supposedly was cancelled. No attempt were made to keep us informed of this status, with no response to several phone messages from us. Very discouraging arrangement here was experienced with so much RED TAPE with the supposed Contract. NOT a good experience.

Customers service was extremely friendly. I had a great experience spending the weekend there. I will definitely recommend to my friends and family... the staff was very helpful... close to many cities to navigate and try new shops. The pool and the amenities were great... the presentation was not too long. They had plenty things to at the resort... and while you attend the presentation they took excellent care of my children.

Tahoe Experience - We had two two bedroom villas in July 2017. Beautiful place. I have written twice about our grandson was trapped in an elevator for 2 Plus hours. So far no response. This is not the service response from Welk that we expect nor deserve. Another time in Palm Springs we check in with our service dog and were questioned about having a service dog. We have the dog registered with the Escondido resort. I responded on our survey that we should not have been treated like this. Never got a response.

I find that the Welk Resort in Escondido is always clean, maintained, and has a friendly staff to assist you when needed. We always feel safe and secure and able to go anywhere on the property. Gold course is well maintained and always fun to play.

Fabulous time, can't wait to come back! The kids activities kept the little one busy all weekend with candle making, bubbles and more. The room was amazing! The bathroom had a heated floor which was fabulous in December! We couldn't ask for more.

I have just left my 10th message for a callback. I’ve never been a whole less than 15 minutes when calling. I’ve done everything on my part to set up a trip to Cabo. I started this process in October, it is now January and I still have yet to be helped out fully to set up time and dates. Again I’ve called many a times so this is not me not staying with it. When you do get in contact it’s more running around. And if you are taking the tour for the first, beautiful place but be prepared for the headache.

I have been proud to be part of Welk Resorts until the last few months. My wife and I were basically insulted when we attended an owner update at Desert Oasis in October, not by the original rep but by his "supervisor". I also feel this meeting also prompted some other issues to arise. I feel Welk Resort is attempting to re-sale old properties through schemes which are less than ethical and have overpriced their value. I will go into greater detail if someone would like to call me and at this time I am documenting all of this to send documentation to the Louisiana Attorney Generals office and the California Attorney Generals office to lodge complaints of unfair and unethical business practices.

The resort looks pretty when we arrived. We love the flowers. Most of the items in the unit were in working order. We usually write a list of items that need attention when we leave. Checking in takes a while as there are many people coming all at once. Extra staff would be helpful. The resort provides a good list of activities for the week.

What a terrific place... staff was very friendly, the accommodations were clean and very satisfactory, and being right there by the theater was great! The restaurant/buffet was nice, a lot of choices. It was a little hard to find, but 2 women from Wisconsin, what do you expect...haha.

I been an owner since 2016, still haven't been able to take a vacation due to them never having availability. Save your money and don't buy. I been trying to get rid of the timeshare but they avoid you and when you finally do get a person to talk to they say they can't do anything for you. I am still waiting on that Hawaii resort to be built that I was told was going to be finished by 2017. I guess it really wouldn't matter. You will be stuck with maintenance fees that go up all the time.

Don't bother with the FTP Vacation Voucher. I registered on time and experienced continued access issues again and again, 505 Errors until it was over the days allowed. The FTP Vacation site is a scam. I could not sign up for the promised trips.

Scam! Started at LA Zoo, the guy tells me they accommodate 6 people in a room, took all the info and when I called to book, they said, "No it doesn't, up to 5." So then he says someone else will call me to figure it out. A lady calls me back on a recorded line and she goes, "No up to 5, but you can get a second room, you have to pay for it full price," I say, "Ok let me talk to the wife and..." I get hung up on... She just hangs up me in the middle of the sentence, as I can hear her talking to someone else next to her what to tell me. This is a scam deal. All the info they gave me were wrong and misleading, DO NOT TRUST THEM.

Welk Resorts offers a travel booking agency, Experiences By Welk, for $199 a year for owners to use for all their travel arrangements. I recently had a costly experience using Experiences By Welk when I reserved a car rental on their site. When I booked the reservation it said all taxes and fees were included in the price I paid to them. But when I arrived at Thrifty car rental, they informed me that the reservation made by Experiences By Welk did not state I had paid the taxes.

On 12/29/2018 I made a trip to the San Diego location for a presentation. Our sales rep was Joe. Joe was nice and walked us through everything, but then came the funny stuff. We said no that we aren’t in a situation to make this commitment. He then told my soon to be wife that she could apply for a Barclays card to pay $2000 in down payment. Mind you, she doesn’t even have a job. We made Joe aware of that as well. He proceeded to tell her to just write down that she makes $185k a year because they never check anyways.

I purchased my timeshare with Welk back in August 2017. After all the money spent including monthly premium & annual maintenance fees, and numerous calls/online search for availability, my family was able to stay two nights at a Welk resort by end of 2018! This was certainly not what I expected upon the time of the purchase. With a young kid whose school schedule we always need to accommodate when booking family vacation, timeshare is definitely not something we should ever, ever consider in the first place! But all these realizations came too late!

We bought into one of those FREE trips to Branson to see the timeshare. We were there in August 2018. To say it is a bad deal is a gross understatement. If you get suckered into one of these deals, don't walk, RUN away. When we arrived they did not have our reservation even though it had been confirmed FIVE times including early in the same day while traveling there. Room was clean but needed some repairs. You are met with TWO signs that will just make your visit: One in the bathroom that states they have the number of towels counted and if you should not return as many as they think you have you are charged at checkout. Great way to make you feel welcome.

I appreciate the customer service reps try to accommodate my needs every time I call. I also appreciate when I stay at the Welk Resort I feel valued. Treats have been left in my room. The one thing I will say that has left a bad taste in my mouth is the whole Disney relationship. I have been with Welk for over 10 years. I have been satisfied with my membership. We recently upgraded because we couldn't get access to Disney without upgrading. So we did. And now I've been trying for a year and there has never been any Disney inventory. It's not for lack of trying. I was calling every day there for a while. I feel regretful. I feel foolish and angry for upgrading when there is no Disney partnership. At least from where I'm sitting.

Escondido is one of my favorite places to go. The accommodations are great, everything was neat and clean and in order. There are so many things to do and everyone was very cordial. I hope to return there soon.

The room and its location was beautiful. I would love to stay again and again but the price is very high. I stayed on the ocean facing the water. That was one of my most outstanding vacation. I liked it better than New York.

I gave a low rating because I have yet to be able to use my Welk Resort points or my banked points with RCI. I have gotten the opportunity to do a owner update. That was a nice visit. It sure would be nice to actually use my points.

5 years and have never used it - Salesperson is a liar. He lied to make a sale. Said we could claim this in our taxes. Not true. Promised us this would be worth it. We were too dumb to realize it'd only be worth it to him and the company. All the payments we're making is obviously paying for these free trips to give to other people, and their lovely salaries. They sign you up for a credit card. So credit card company bills you and then they bill you. You're late on a payment by 1 day, and they harass you and call each number 3 times each. When you contact them, they lie, and say that they only call once, and have the nerve to tell you that you are the one being rude, when they forget to put you on hold and start laughing at you, not realizing you can hear them.

Your staff was very efficient in helping us plan for our 60th Wedding Anniversary as we selected three 2 bedroom units at Harmony Hill for June 2019 including a special dinner package at the Canyon Grill. Thanks for your help...

I recently was at San Diego Welks and to my surprise, the Christmas event was setting up. My family did not get an invitation to the event. I was very discouraged! Who Hager’s the invite and who doesn’t? It was unfortunate that we did not plan ahead and could not participate.

I have enjoyed my time at the Welk. However at age 69 I can no longer pay maintenance fees. I collect social security and live on a fixed income. I have been divorced from my partner who is prime member on this contract ** for seven years His name is James **. In the divorce proceedings it states he will be responsible for all on-going time-share expenses when property is paid in full, which he paid. I have the divorce papers to substantiate what he agreed on in the divorce. It has been a hardship for me to pay the fees and I would like to be removed from this contract.

Once again, my time at Sirena del Mar was outstanding. Nine days went by too fast. Just not enough time to spend not only at this beautiful resort, but with the absolute best staff around, bar none. I've been visiting Sirena del Mar since it opened in 2010. From that very first visit to this day, what has set the resort apart is the staff, both hotel and sales. The kindest, most attentive, and fun loving people around. They've become more than just waiters, bartenders, concierge, bellhops, deskmen to me, they've become friends, no, my second family. You meet them once and they remember you forever. Though people have left through the years, there are those that remain, and apparently instill the values of being great workers to anyone that has come to work there. There is always a smiling face to greet you, a fun poolside game to play, a well made drink to enjoy, and delicious food to taste.

We have never had any major issues with our visits to the Welk Resort and we do visit at least twice a year and enjoy our stays very much. My only major issue is the $4000+ I pay in Maintenance Fees which to me is extremely high.

We really like the Welk timeshare in Branson. We were not as crazy the last time in June when we stayed as we were previously. The reason was just the handicap room was not very handicap and there wasn’t handicap parking by unit. We are happy with the actual resort and love the way the condos look. We haven’t tried any others yet except Branson.

For those of us in SCAL, Welk turns out to be a good deal. Their SCAL properties are ok, but we utilize the Tahoe and Colorado sites for skiing, and Cabo San Lucas for Spring Break trips. As their Hawaii property comes on line, it will also be a good focus for us in SCAL. I'm not sure if people who live outside of CA would find it such a good deal or not. We LOVE the Cabo and Tahoe resorts.