Welk Resort Group

Welk Resorts is horrible and discriminatory!!! DO NOT do business with this corrupt company. How the government allows them to continue to operate is beyond me! These bullies deceived and fed us lies to get me and my wife locked into one of their timeshares. Their sales employees are disgustingly persistent. Contrary to what they tell you in the sales pitch meetings, THEY ARE NOT AFFILIATED WITH DISNEY!!! They can’t offer you any perks and access to Disney parks or resorts! They told us we were eligible for a trip to Japan with airfare included but it was all LIES to get us buy, you can’t use their timeshare in Japan! Their “owner update meetings” are nothing more than just a ruse to sucker owners into buying more points!

We are owners for this timeshare. There are what is called maintenance fees due yearly. They give you an option to pay quarterly or annually. The fees are over 3600$ for what we have. We paid our first quarter, and then when I went to pay the 2nd quarter weeks before it was due I realized they had sent me to collections. I have been unable to access our account for over a month, they have taken payment and neglect to verify or update my account that it has been paid. I have been unable to make reservations and NO ONE will help me within this company. I ask them to please call Meridian who took our payment of over 2000$ and they won't. It feels like we have been robbed. This company needs to be held accountable for their actions. HORRIBLE CUSTOMER SERVICE/HORRIBLE COMPANY!

My experience with Welk Resorts has been atrocious and I fully regret the day I got involved with their timeshares. I was initially introduced to Welk Resorts after I received a call from them saying I had won a contest. When I went to claim my prize, it was a bait and switch; I found myself in a day’s long sales pitch. Their sales agents are masters of manipulation who not only exaggerate the benefits owning a Welk timeshare but also purposely leave out the details that would make any reasonable person walk right out. It’s shameful to realize what they do to you after you’ve already signed with them. Welk's sales agents led me to believe I was getting a once in a lifetime deal and that they had never seen deals for such a low price… All lies.

I feel for you if you have ever had to deal with Welk. If you haven’t had the displeasure, take this as a warning: My husband and I traded our week with Vistana to stay at a Welk resort. We were roped into a presentation where we made it clear that we had no intention of buying another timeshare. Our salesman gave us information about how Welk’s system worked and how the HOA fees would be every- other- year. He stated the trading power in FL vs. CA was different and we’d be better off owning in CA.

I could write pages about how Welk duped me, but for those of you reading this, I’ll try to keep it short. Welk has caused me an extreme amount of stress in the last 4+ years. The sales staff was not truthful when explaining timeshare ownership, because if they were, I would have walked away without ever buying one. The maintenance fees I pay continue to go up annually, which was never discussed as a possibility. This timeshare purchase was never the profitable investment that was promised, all it’s done is leave me with a HUGE debt. A debt that will never pay off even in my personal vacations.

Went for a timeshare tour. We didn’t purchase a timeshare but did decided to try their trial or whatever you call it for $1,000 and for 4 night at a Welk of choice. READ THE FINE PRINT.

Shower gets cold after a few. People take shower. Even as the rooms are supposed to accommodate 8 people. We brought the kids for winter break and many of the recreational rooms are closed, and they still charge you a resort fee. This is not nice.

The sales presentation promises you everything but they have come short in every way. It is hard to book anything leading me to believe they don't have enough inventory. I am usually the 30-40 customer in their queue when I call the 1 800 number. I seriously regret owning this timeshare. The funny part is that they continue offering "owner updates" with the promise to update me with current information and it is only another attempt to sell you more timeshare.

Very few things have been as promised. We find it difficult to schedule any stays. The maintenance fees have gone up $800 in 4 years! Trying to get anything done on the Experience line is impossible which is where we were suppose to get flights, cruises, hotels, etc. We were caller number 67 yesterday! Now when we try to sign in online, it says we need a new sign in number. We called RCI and we’re told Welk no longer uses them so we’ve lost 120,000 points. It feels like Welk is a scam…we knew timeshares weren’t the best investment but felt comfortable with this company. What a shame.

I have been dealing with Welk since 2015 and it’s been a constant headache. My wife and I were lured into a presentation with free tickets to local attractions. What was supposed to take an hour of our time took all day. We dealt with multiple salespeople who claimed that Welk was a veteran-friendly company, and they love helping Veterans like us. That was an obvious tactic to make us more comfortable. They even went so far as to offer us a “deal that is reserved for Veterans only”. Between the constant contact with several salespeople, the overuse of “helping Veterans” and them not taking no for an answer, we felt extreme pressure to buy.