Welk Resort Group

There are a lot more reasonably priced and nicer trips that I can go on or I could put that money toward my newborn daughter's future instead of spending it on a timeshare that I won't utilize. Their customer service is poor and you can never get ahold of anyone on the phone that can actually help you or at least guide you on how to surrender your ownership. You are basically trapped in an agreement until someone with authority at Welk decides to let you out. Unfortunately, I haven't come across that individual yet.

I was shown a diagram of how the value of my timeshare would increase over the years (there is no monetary value). I could use this timeshare anytime, anywhere (in order to actually use this the way I want, I would have to spend THOUSANDS more on additional points). I was never told about important information like the financial terms or cancellation period. This whole experience has been an absolute nightmare. Welk’s sales division should be investigated and punished for what they do to consumers!

Tired of those four walls, we ended up giving in when they said they would take our Vegas timeshare off our hands if we bought into Welk as a trade in. They threw in a free travel vacation certificate and mentioned all these luxurious spots we could stay if we signed. So, regrettably, we signed and said ‘bye-bye’ to Vegas. Turns out, their promises were not worth a thing—we never were able to book a time for the certificate and all of the luxurious spots required us to buy even more points just to cover our stay.

This happened to us twice again over the next couple of years as we tried our hardest to decline but fell weak to their expert pitches. All this time, we were unable to book!! They did not disclose details about the availability, how we could use it as an “investment”, and flat out LIED about the amount of time we had to cancel. They make everything feel so nice and special like you are their favorite clients ever, and then turn around to ignore you once you hand over the money and sign their contract. Whatever you do, DO NOT trust these people.

Here is the bottom line, we were trapped for just under 8 hours and fed lie after lie. This is not real estate, this cannot be “left to your children” without them being burdened to with continuously rising maintenance fee year after year. LIES AND MANIPULATION PURE AND SIMPLE! 4 employees brow beat us for hours, saying this was a one-time deal; if we didn’t purchase it today, it would never be available to us again.

We did our tour at the beginning of our stay so we kindly asked to read the contract and circle back at the end of the trip after we got to try out the resort. We were told we couldn’t read the contract before signing and if we came back tomorrow in love with the resort and wanted to sign it would now cost $159,000! NOT SUSPICIOUS AT ALL! Nothing to see here folks! So I recommend to everyone sign up for as many timeshare presentations as possible. Get the goodies. And then ask to read the contract and sample the wares! Free vacations for life. With a price tag of free, we got our money's worth! Highly recommended!

On the paper he said by buying this timeshare, I can get 40-70% off all airlines, rental cars, and cruises. If I lend out this discount to share with my friends, I would get points that can help pay off the yearly maintenance fees. There is no such thing as 40-70% off! He even went as far to say if I change my mind about the family member or friend that gets the said discount, if they are not using it as much, and I get to elect 5 of them, I can change the name. Each of the 5 people I elect would get their own login and password. What a load of detailed crap.

The whole place doesn’t have internet so I wasn’t able to access these reviews until I stepped outside on the balcony. The whole place is booby trapped. From the get-go it’s been designed to keep you there. You park your car at a faraway place and they drive you down in the golf cart. You leave your kids at the Babyroom so you can’t say your kids want to go home. There are no clocks in there, and no evidence of their lies. So pretty much if you sign it you’re a goner, an indentured servant if you will, to pay maintenance fees for the rest of your life. Check on eBay there are plenty of people selling their already paid off timeshare for only $1 just to try to get out of it.

Every time I tried to read the terms and conditions, sales rep number 2 kept talking and showing me on his phone of how easy it is to get the rooms, not even of the website itself off his phone’s browser, but a video he took of his laptop of said website. (Why didn’t he just bring his laptop instead of taking a cellphone video of it? Bad reception in here he said, which is why a renowned company should have at least some wifi in their lounge). Don’t let the “Hyatt” Vacation Club name fool you, they will literally say anything to get you to sign, and they will disappear. Usually sales reps of cars or homes introduce themselves, but our sales rep(s) did not. I had to ask him, and even then he only said his first name, if that is even his first name at all.

In the terms and conditions, there was no mention of the generous 40-70% off all airlines, rental cars, and cruises. There was however, mention that these points cannot guarantee any availability of the timeshare and that there were blackout dates after all. When we asked them about those lines, they said said they have to put something like that there so people can’t just live in them all year round. Their final trick when we said no is that they asked us to sign an acknowledgement that if we refuse this offer this time, if we were to come back the price would be quadrupled to $160,000, according to them the price was going back up due to the pandemic being over.

So I call again, the lady informs me I need to pay with the front desk of the hotel..I call the hotel and that lady tells me that’s incorrect. They can’t take payments, that I need to call BACK to Vacation Club Rentals..The rude guy (Andrew) at Vacation Club Rentals told me I can’t give them an updated card, wouldn’t let me speak with a manager or anyone else. Denied they sent an email stating to call them to update the payment which I’ve uploaded in this review to prove it was from them. He was so rude and argumentative and condescending.

I can’t believe this is coming from a "hospitality" company. So I call BACK. To the Welk hotel front desk and get another guy named Andrew who says he’s the front desk manager. He says he can help me..What a relief I felt..BUT needed to call me back ..Well he didn’t. And today is 48 hrs now and I’m expecting my reservation to be cancelled. This has been extremely frustrating and I have no clue what to do now. I have 7 people coming to this resort for a family vacation and no one will help resolve this. Plus they’re showing booked now. I’ve traveled all over and NEVER had this type of horrible customer service. Even lower end hotels have been more accommodating than this place.