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Vantage Deluxe World Travel

Vantage Deluxe World Travel

Boston

 3.7/5 (375 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Vantage Deluxe World Travel

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Vantage Deluxe World Travel provides European river cruises and travel adventures in more than 80 countries across all seven continents. The company offers solo and group trips that take travelers to a variety of worldwide destinations. It also handles meals, itineraries and airline and hotel bookings.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Operates all over the world
  • Solo and group adventures available
  • Website offers ways to save money

Cons

  • Can be expensive
  • Reports of long waits for refunds

Bottom Line

Vantage Deluxe is a tour operator that hosts vacations and adventures all over the world. It offers river and ocean cruises, land tours, safaris and more for solo travelers and groups. It also handles airline and hotel bookings.

Top Vantage Deluxe World Travel Reviews

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Rated with 5 stars
Verified

After a disastrous river cruise with Viking just 6 months ago, we were a little nervous about what we could expect on our long-planned Douro River cruise with Vantage in April. Th...

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Rated with 5 stars
Verified

We loved this river cruise. Our tour director, George, was fantastic... always around, very helpful, funny, and very knowledgeable! Food was great, tour guides at each port were e...

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What is Vantage Deluxe?

Vantage Deluxe is a group tour operator. The company, which has been in business since 1983, offers both cruise and land tours worldwide, as well as an around-the-world cruise option. Its adventures include safaris and historical, culinary and art tours, and it takes travelers to some uncommon destinations like Antarctica. You can also book a solo journey or join a group tour and request a roommate match.

How does Vantage Deluxe work?

Vantage Deluxe handles nearly every aspect of its trips for you. Most tours include:

  • Roundtrip airfare
  • Centrally located hotels with private facilities
  • Baggage handling
  • Comprehensive tours with experienced tour directors
  • Most meals, including daily breakfast
  • Cultural connections, including lectures, visits with locals and other interactive activities

The Vantage Deluxe website provides a day-by-day breakdown of each trip it offers, including meals and likely hotels. Once you book your tour, you can access all pertinent information (like whether or not you need a visa or vaccinations) on the Vantage Deluxe website.

Vantage Deluxe costs

Vantage Deluxe’s prices depend on your destination and the length of your trip. Typically, its vacation prices are:

  • Under 20 days: $3,500 to $13,000
  • 20 to 40 days: $7,200 to $23,600
  • 40 to 90 days: $20,000 to $47,000
  • 90 to 112 days: $48,000 to $63,200

Vantage Travel also provides several money-saving opportunities, including last-minute deals, airfare sales and rewards programs.

Vantage Deluxe FAQ

Does Vantage Deluxe charge for cancellations?
Yes, Vantage Deluxe charges for cancellations, though you can buy travel protection that offers reimbursement or company vouchers. Otherwise, cancellation fees depend on when you cancel:
  • 121+ days prior to departure: $300 per person
  • 120 to 91 days prior to departure: 40% of selling price per person
  • 90 to 61 days prior to departure: 65% of selling price per person
  • 60 to 0 days prior to departure (including no-shows): 100% of selling price per person
Where does Vantage Deluxe go?
Vantage Deluxe travels worldwide, including within the U.S., Canada, Europe, Africa, Antarctica and more. It also offers a single trip that takes you around the world.
Does Vantage Deluxe arrange flights?
Yes, but you can customize flight reservations, including for discounted upgrades.
Does Vantage Deluxe offer vacations for solo travelers?
Yes, Vantage Deluxe offers several solo journeys; you can also join a group and request free roommate matching.

Is Vantage Deluxe worth it?

Vantage Deluxe’s adventures vary greatly in cost, and they’re not affordable for everyone. If you can afford it and want a guided educational or adventurous travel experience, this company might be the right fit. Like other travel companies, Vantage Deluxe is taking extra precautions, including booking journeys as far ahead as 2023, to encourage safety for participants during the COVID-19 pandemic.

Vantage Deluxe World Travel Reviews

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How do I know I can trust these reviews about Vantage Deluxe World Travel?
  • 3,375,888 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: July 29, 2021

I booked a trip to Egypt for December 2021. I had questions about final payment and a misspelling of a name. Customer service never picks up after long wait times. Chat does not work. I wrote 5 emails with no response to my questions other than to look online. Covid is not an excuse. I traveled to Botswana in April and was in contact with company in US the entire time. I will not travel with a company with no service personnel. I just cancelled by mail but I guess they will figure it out when they get no money. I will stick to companies I know that provide personal service and that will answer questions. Might cost a bit more but worth peace of mind. Go elsewhere!!

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 23, 2021

I paid for "France Culinary Delights". They canceled the tour and substituted "Gems of the Seine". They refuse to refund my payment even though the terms state that they will return all payments promptly if the tour is canceled. They refuse all phone communication. Their terms state that they are registered with the California seller of travel program. The Office of the Attorney General states that that is not true.

6 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: May 10, 2021

    After three cancellations (one called postponement) we have not gotten our refund on our river cruise! They do not respond to anything! My attorney has written our demand letter, Chase Bank has given up on our credit card refund and I am having difficulty in finding the service agent here in California to sue them! What a mess. Vantage has not been licensed to do business here in California since 2017 under their supposed Vantage Deluxe World Travel name?

    Vantage Deluxe World Travel response

    Thank you for the opportunity to respond to John’s review. We sincerely apologize for the severe delays that we continue to experience due to the continuing Covid-19 Pandemic. Our team would like to investigate your matter further. Unfortunately, we are unable to locate your account with the information provided to us by Consumer Affairs. Please send us an email to customercare@vantagetravel.com with either your customer number or reservation number so our team can locate your account, investigate your concerns and respond accordingly. We look forward to receiving your email and assisting you further.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 8, 2021

    Sadly, we must join others who have been promised a refund from Vantage, but don’t get it. We paid in full in November 2019 and cancelled June 2020. We received an email on 8-5-2020 stating that “we are due a refund if $15,483 and we would receive it 10 days after we signed their release form which we sent the next day. Like many others, we have never received any refund and February 2021 we received a letter from Vantage Tripmate stating that they have determined that “the travel protection plan doesn’t cover our trip cancellation claim.” Now we continue to receive beautiful Vantage magazines offering “risk free cancellation.” This would have been our 4th trip with Vantage and we thought it was a company we could trust. Any future travel will be with Silverseas. We also had a trip booked with them. They refunded our money when they had to cancel before we even asked for it.

    Vantage Deluxe World Travel response

    Thank you for the opportunity to respond to Kathleen’s review. We sincerely apologize for the severe delays that we continue to experience due to the continuing Covid-19 Pandemic. Our team would like to investigate your matter further. Unfortunately, we are unable to locate your account with the information provided to us by Consumer Affairs. Please send us an email to customercare@vantagetravel.com with either your customer number or reservation number so our team can locate your account, investigate your concerns and respond accordingly. We look forward to receiving your email and assisting you further.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 15, 2021

    Although we are President Club Members, and have traveled with Vantage many times in the past without complaint, we are extremely disappointed in how Vantage dealt with us regarding the 9/8/2020 trip they cancelled in/about August, 2020. Some time after that time, Vantage scheduled us for an October 2021 river cruise without consulting us (Reservation # **).

    We have emailed Vantage several times to cancel the 10/12/2021 trip. We did not ask for it or sign up for it. Vantage booked a cabin (our original trip had a suite). The trip does not have the events or tours offered for the original trip, nor does it have the free after-trip extension to Versailles. The ship (which Vantage does not own) does not have the features of the original ship (e.g. free laundry services, complimentary mini bar, etc.). The value of this trip is much less than what we paid for the 2020 trip. We have emailed Vantage at least 6 times asking them to cancel. Their response is that we have to talk to customer service. Several emails said that we would be contacted by customer service (we have not!!). Multiple attempts by us to call all end up with our being on hold, without getting through.

    Today, their email said, in part; "Thank you for your email. You currently have an active reservation. Please understand that we are unable to begin any cancellation procedures via our email or chat portals. We require our guests to call us directly to initiate." Vantage will not address that we did not initiate the reservation. Per MA consumer law, Vantage is required to issue a refund for the 9/2020 trip they cancelled. Vantage refuses to do so. Today, I would give Vantage 0 stars, but the lowest rating I can give is 1 star. Shame on Vantage!!!

    Vantage Deluxe World Travel response

    Thank you for the opportunity to respond to Peter’s concerns. We share in his disappointment with our decision to modify and postpone our 2020 departures (and 2021 departures through August 25, 2021) due to the unprecedented Government restrictions imposed on travel due to the Covid-19 Pandemic.

    Please understand, Peter is not due a refund as per our Terms and Conditions which were agreed to by the customer upon making their initial reservation. We specifically refer to our Alterations and Modifications Section where it clearly states:

    “We reserve the right to modify tour itineraries and substitute hotels and accommodations in our discretion … Additionally, Vantage may, for any reason, without prior notice, cancel a cruise; deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the vessel; take any and all necessary action to comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute a vessel or other transportation or lodging. Vantage is not responsible for any losses you may incur as a result of such cancellations or deviations.”

    These same terms are always available via our website www.vantagetravel.com and can also be found at the bottom of the webpage “Terms and Conditions”. Vantage reserves the right to postpone our journeys due to Force Majeure.

    As such, Peter was given the option to move to a 2021 departure of the same trip and be price protected or receive trip cost credit plus an additional incentive credit amount to be applied towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

    Currently, he has an active and open reservation our October 12th, 2021 departure of our Seine River Cruise. He can view this reservation within his My Portfolio Account. Please understand if the postponed departure date does not work for Peter, he may move to any other available Vantage Cruise or Adventure Tour or accept the future credit offer including the additional credit incentive to be applied later towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

    In conclusion, Peter is not eligible for a refund as stated above. Peter will need to contact us directly if he would like to modify his current reservation or accept one of the other options available to him. We regret that some callers are experiencing longer than normal hold times when calling, however our team is here answering incoming calls and responding to email correspondence during our normal business hours. We look forward to assisting him.

    18 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: March 13, 2021

    We scheduled and prepaid for an expensive trip to Africa in August. The trip was cancelled to be rescheduled at a TBD date in March. We cannot make another trip like this for 3 weeks because we had planned for months on how and when we could take this 3 week trip. We paid $24,000 up front for the trip. We are now being denied a refund due to contractual obligations. We do not know when or if this trip will be rescheduled, and we do not know if Vantage is still going to be in business over the next 2 years due to the impact of the pandemic. We are engaging an attorney to assist us. If any of you are experiencing the same issues and want to engage in a class action suit, please reach out to me. I think this is outrageous under the circumstances and want my money back.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 1, 2021

    After 5 (mostly) good trips with Vantage, I had a trip booked in spring 2020. Vantage canceled and rescheduled for a date I could not use due to previous obligations. I called and asked for a refund (which was promised in writing (in a letter from the President and CEO). The rep said refunds "were not an option". This was repeated on further calls. Their explanation was that, in the small print, they reserved to change terms when and however they want, the letter notwithstanding. With no other options, I rescheduled the trip for 2022, hoping they would still be in business. Then, they forgot to include the almost $1000 I had prepaid for excursions in the rebooking - another needless wrinkle I now have to fight... Try Viking, etc for more reliable trips and better policies.

    Vantage Deluxe World Travel response

    Thank you for the opportunity to respond to Greene’s concerns. As we explained to Greene in our email to him dated February 11, 2021, the email from Mr. Lewis sent April of 2020, did not give blanket refunds into infinity but addressed the Future Travel Credits. This is clearly stated in the email Greene referred to: “You'll have 12 months from the date of issue to utilize your Future Travel Credit; if you are unable to use your credit after 12 months, Vantage will be happy to issue a refund of the original amount paid.”

    Our records indicate that Greene chose to cancel his reservation and move the funds into a “Pending Reservation” or Future Travel Credit on April 07, 2020. We further show that on April 13, 2020 he chose to apply the Future Travel Credits/Pending Reservation into a confirmed reservation for our Portugal & Spain: Treasures along the Golden Douro River Cruise.

    Please understand that on April 13, 2020 he chose to use his Future Travel Credits when he applied them to his current confirmed reservation. Once the Credits were converted to a confirmed reservation are then bound by our Terms and Conditions.

    On November 27, 2020, Vantage made the decision to postpone his departure due to the pandemic. This made the reservation ineligible for a cash refund. We made him aware of this in our Terms and Conditions, within the Alterations and Modifications Section where it states:

    “We reserve the right to modify tour itineraries and substitute hotels and accommodations in our discretion… Additionally, Vantage may, for any reason, without prior notice, cancel a cruise; deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the vessel; take any and all necessary action to comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute a vessel or other transportation or lodging. Vantage is not responsible for any losses you may incur as a result of such cancellations or deviations.”

    We understand that his departure date has been modified and postponed a few times due to the ongoing pandemic and he currently has a confirmed departure for April 8, 2022.

    Regarding the Optional Tours Greene References, for 2022, Vantage has moved to a more inclusive environment and are now including all touring for the majority of our journeys. Because if this and Greene’s ineligibility for a refund with this reservation, our Accounting Team is in the process of creating a Future Travel Certificate for $838.00 in Optional Tours that he previously paid for. We regret that this is delayed in processing, however once processed Greene will be able to see this Future Travel Certificate within his Travel Rewards section within his My Portfolio Account.

    In conclusion, Greene’s reservation is not eligible to receive a cash refund due to our Terms and Conditions as explained above. We appreciate Greene’s continued patience while our team processes his Future Travel Certificate for the Optional Tours as explained above.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 26, 2021

    I scheduled a group trip to South America scheduled to depart April 2, 2020. I prepaid the trip using my checking account in the amount of $8233. The trip was cancelled by the travel agency. I was informed by my booking agent that I would receive a full refund within 60-working days. We are approaching the year mark and I have not received my monies. I have called numerous times to customer service and sent e-mails but I receive the same response that it is being processed in Accounting. The friends that paid by credit card received a refund. Those that paid by electronic check are being given the run around. Most recently, any calls to customer service you get music. Shortly after the cancellation, the company removed any information regarding the trip from my portfolio.

    Vantage Deluxe World Travel response

    Thank you for the opportunity to respond to Elsa’s concerns. We sincerely apologize to Elsa for the extreme delays our company continues to experience due to the unprecedented Covid-19 global pandemic.

    We regret that callers are experiencing a much longer than normal hold times when calling our offices, however our team is here during our business hours answering incoming calls and responding to email correspondence.

    Our records indicate that we most recently corresponded with Elsa as recently as this past Friday, February 26, 2021.

    We confirm Elsa is due a refund for reservation 575702. Our Team is working diligently to resolve every request, including her refund.

    Unfortunately, we are still unable to provide her with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank Elsa and appreciate her continued patience as we work towards their resolution.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 13, 2021

    February 2019 the world was beginning to hear about COVID19. I had already paid my Tulip Cruise with Vantage at the beginning of February, according to their "rules". I called to take a rain check just to give me time to see what would happen with this virus. The rep told me I would have a hear to use the voucher. A few days later, after hearing in the news that Americans should not travel to Europe and will not be allowed to re-enter if they did, I called Vantage back and asked to have the trip Cancelled. The rep at that time told me it would take 30-60 days to get my refund.

    In all the phone calls placed to Vantage, none of the reps ever mentioned anything about the possibility of not getting my refund back. They kept telling me that the "executive team would contact me soon". Eight VERY LONG HOLD phone calls later, when I called today, January 13th, the rep tells me that my "case has been reviewed and there was no refund due to the fact that I cancelled 27 days prior to departure and their 'terms and conditions' states 30 days". Now, why would the rep I spoke to when I called back to cancel inform me that I would not be refunded? Instead, leading me on saying the refund would take 30-60 days?

    I asked the rep today to have them check the phone call recordings to which he replied that they already did. I asked to speak to a supervisor and he said they are backlogged and that he can put me on a list to call back but it would take 6-8 weeks! Another thing- I'm not able to go into their website to add a review. Not able to fore-warn other customers or potential customers how deceiving this company can be. The BBB classifies Vantage as an A+ company, but I urge they get reviewed once again.

    Vantage Deluxe World Travel response

    Thank you for the opportunity to respond to Maria’s review. We appreciate her comments and the time she spent to share them. Maria reserved 2 separate journeys through Vantage. We will address both reservations in this response.

    Regarding her reservation for our Essential Holland & Belgium Culinary River Cruise with a departure date of April 6, 2020. Our records indicate Maria contacted Vantage on March 10, 2020 via telephone, speaking with our agent Mark. In that conversation, Maria advised Vantage she had chosen to cancel this reservation due to concerns of the Covid-19 Pandemic. Mark advised her in that call she was cancelling 27 days prior to her departure date and would be in 100% Trip Cost Penalty. He further reminded her that she did not have a Travel Protection Policy purchased through Vantage, hence there would be no reimbursements coming to her from Vantage for this cancellation. Mark further advised that our Cancellation/Yield Team would be reaching out to her within the next few days to finalize her cancellation. This same call was later reviewed by our Management Team and the above was re-confirmed. We regret that the Cancellation Team was unable to call her within that specified time frame.

    However, Maria called us on March 14th, 2020 and spoke with Marlene who offered a goodwill gesture to Maria to transfer her funds paid plus an additional amount of $250.00 into a Future Travel Credit applicable towards any Vantage Cruise or Adventure Tour departing on or before the end of 2020. Keep in mind at that time, we had no way of knowing the pandemic would last as long as it has.

    Maria then called us on April 13, 2020, speaking with Suzanne, and canceled her Future Travel Certificate, declining the offer previously made by Marlene. Maria then requested a refund of her funds, however she is not due any refunds as per our cancellation policy stated in our Terms and Conditions. It is important to note that Maria chose to cancel her reservation prior to Vantage making any determinations on her originally scheduled departure. What Vantage did after her decision to cancel is irrelevant. The offer of the Future Travel Certificate was a goodwill gesture on behalf of Vantage, which was accepted then later declined by Maria.

    Maria also reserved our On Safari in Kenya & Tanzania Safari Package scheduled to depart January 14, 2021. Maria contacted us on June 17, 2020, 211 Days prior to the scheduled departure date, via our online chat portal advising she had chosen to cancel this reservation, also due to Covid-19 Pandemic concerns. Sabrina advised her in the chat that she paid a $500 deposit and by cancelling that day, she was subject to a $300.00 cancellation fee. Sabrina further advised she would receive a $200 reimbursement from this cancellation. Vantage processed the $200.00 refund back to Maria’s original Form of Payment on September 24, 2020.

    In Conclusion, Maria is not due any refunds for Holland & Belgium River Cruise she chose to cancel. Vantage has already processed the refund that was due her from her decision to cancel her African Safari. Vantage now considers both matters closed.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 31, 2020

    If I could I would select zero stars. Myself and 3 other persons planned and paid for a trip to Greece to leave May 4th 2020. The trip was cancelled by Vantage because of the Covid pandemic and health safety issues. I was sent a letter regarding the cancellation and if I chose I would get a full refund for my trip. I chose the full refund. I was told I would get the refund. Everyone else in my party has gotten their refund returned. I have not received my full refund or any money at all. I paid the lump sum via e-check to take advantage of the discount in Sept.2019. The deposits were thru 2 different credit cards. Every one else paid via credit card and have gotten their money back. Vantage even sent my brother a check for his refund. After many calls Vantage admits owing me a full refund. I'm being told I will get a refund but no timeline as to when. Enough is enough.

    Vantage Deluxe World Travel response

    Thank you for the opportunity to respond to Kathleen’s review. We sincerely apologize to Kathleen for the extreme delays our company continues to experience as the Covid-19 pandemic progresses. We confirm Kathleen is due a refund for Reservation 575791. Our team is working diligently to resolve each and every request, including Kathleen’s refund.

    Unfortunately, we are still unable to provide her with a definite time frame for receipt. We recognize this is completely outside our normal scope of business operations. We thank Kathleen and appreciate their continued patience as we work towards her resolution.

    12 people found this review helpful
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    Vantage Deluxe World Travel Company Information

    Company Name:
    Vantage Deluxe World Travel
    Year Founded:
    1983
    Address:
    90 Canal Street #100
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02114
    Country:
    United States
    Website:
    www.vantagetravel.com