Vantage Deluxe World Travel

Vantage Deluxe World Travel Reviews

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About Vantage Deluxe World Travel

Vantage Deluxe World Travel provides European river cruises and travel adventures in more than 80 countries across all seven continents. The company offers solo and group trips that take travelers to a variety of worldwide destinations. It also handles meals, itineraries and airline and hotel bookings.

Pros & Cons

Pros
  • Operates all over the world
  • Solo and group adventures available
  • Website offers ways to save money
Cons
  • Can be expensive
  • Reports of long waits for refunds

Vantage Deluxe World Travel Reviews

Stars Rating

  • 5%
  • 0%
  • 5%
  • 0%
  • 91%

Popular Mentions

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    • 4,479,104 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 40 - 240
    Customer Service

    Reviewed Feb. 26, 2021

    I scheduled a group trip to South America scheduled to depart April 2, 2020. I prepaid the trip using my checking account in the amount of $8233. The trip was cancelled by the travel agency. I was informed by my booking agent that I would receive a full refund within 60-working days. We are approaching the year mark and I have not received my monies. I have called numerous times to customer service and sent e-mails but I receive the same response that it is being processed in Accounting. The friends that paid by credit card received a refund. Those that paid by electronic check are being given the run around. Most recently, any calls to customer service you get music. Shortly after the cancellation, the company removed any information regarding the trip from my portfolio.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Elsa’s concerns. We sincerely apologize to Elsa for the extreme delays our company continues to experience due to the unprecedented Covid-19 global pandemic.

    We regret that callers are experiencing a much longer than normal hold times when calling our offices, however our team is here during our business hours answering incoming calls and responding to email correspondence.

    Our records indicate that we most recently corresponded with Elsa as recently as this past Friday, February 26, 2021.

    We confirm Elsa is due a refund for reservation 575702. Our Team is working diligently to resolve every request, including her refund.

    Unfortunately, we are still unable to provide her with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank Elsa and appreciate her continued patience as we work towards their resolution.

    Customer ServiceContract & TermsOnline & AppStaff

    Reviewed Jan. 13, 2021

    February 2019 the world was beginning to hear about COVID19. I had already paid my Tulip Cruise with Vantage at the beginning of February, according to their "rules". I called to take a rain check just to give me time to see what would happen with this virus. The rep told me I would have a hear to use the voucher. A few days later, after hearing in the news that Americans should not travel to Europe and will not be allowed to re-enter if they did, I called Vantage back and asked to have the trip Cancelled. The rep at that time told me it would take 30-60 days to get my refund.

    In all the phone calls placed to Vantage, none of the reps ever mentioned anything about the possibility of not getting my refund back. They kept telling me that the "executive team would contact me soon". Eight VERY LONG HOLD phone calls later, when I called today, January 13th, the rep tells me that my "case has been reviewed and there was no refund due to the fact that I cancelled 27 days prior to departure and their 'terms and conditions' states 30 days". Now, why would the rep I spoke to when I called back to cancel inform me that I would not be refunded? Instead, leading me on saying the refund would take 30-60 days?

    I asked the rep today to have them check the phone call recordings to which he replied that they already did. I asked to speak to a supervisor and he said they are backlogged and that he can put me on a list to call back but it would take 6-8 weeks! Another thing- I'm not able to go into their website to add a review. Not able to fore-warn other customers or potential customers how deceiving this company can be. The BBB classifies Vantage as an A+ company, but I urge they get reviewed once again.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Maria’s review. We appreciate her comments and the time she spent to share them. Maria reserved 2 separate journeys through Vantage. We will address both reservations in this response.

    Regarding her reservation for our Essential Holland & Belgium Culinary River Cruise with a departure date of April 6, 2020. Our records indicate Maria contacted Vantage on March 10, 2020 via telephone, speaking with our agent Mark. In that conversation, Maria advised Vantage she had chosen to cancel this reservation due to concerns of the Covid-19 Pandemic. Mark advised her in that call she was cancelling 27 days prior to her departure date and would be in 100% Trip Cost Penalty. He further reminded her that she did not have a Travel Protection Policy purchased through Vantage, hence there would be no reimbursements coming to her from Vantage for this cancellation. Mark further advised that our Cancellation/Yield Team would be reaching out to her within the next few days to finalize her cancellation. This same call was later reviewed by our Management Team and the above was re-confirmed. We regret that the Cancellation Team was unable to call her within that specified time frame.

    However, Maria called us on March 14th, 2020 and spoke with Marlene who offered a goodwill gesture to Maria to transfer her funds paid plus an additional amount of $250.00 into a Future Travel Credit applicable towards any Vantage Cruise or Adventure Tour departing on or before the end of 2020. Keep in mind at that time, we had no way of knowing the pandemic would last as long as it has.

    Maria then called us on April 13, 2020, speaking with Suzanne, and canceled her Future Travel Certificate, declining the offer previously made by Marlene. Maria then requested a refund of her funds, however she is not due any refunds as per our cancellation policy stated in our Terms and Conditions. It is important to note that Maria chose to cancel her reservation prior to Vantage making any determinations on her originally scheduled departure. What Vantage did after her decision to cancel is irrelevant. The offer of the Future Travel Certificate was a goodwill gesture on behalf of Vantage, which was accepted then later declined by Maria.

    Maria also reserved our On Safari in Kenya & Tanzania Safari Package scheduled to depart January 14, 2021. Maria contacted us on June 17, 2020, 211 Days prior to the scheduled departure date, via our online chat portal advising she had chosen to cancel this reservation, also due to Covid-19 Pandemic concerns. Sabrina advised her in the chat that she paid a $500 deposit and by cancelling that day, she was subject to a $300.00 cancellation fee. Sabrina further advised she would receive a $200 reimbursement from this cancellation. Vantage processed the $200.00 refund back to Maria’s original Form of Payment on September 24, 2020.

    In Conclusion, Maria is not due any refunds for Holland & Belgium River Cruise she chose to cancel. Vantage has already processed the refund that was due her from her decision to cancel her African Safari. Vantage now considers both matters closed.

    Customer Service

    Reviewed Dec. 31, 2020

    If I could I would select zero stars. Myself and 3 other persons planned and paid for a trip to Greece to leave May 4th 2020. The trip was cancelled by Vantage because of the Covid pandemic and health safety issues. I was sent a letter regarding the cancellation and if I chose I would get a full refund for my trip. I chose the full refund. I was told I would get the refund. Everyone else in my party has gotten their refund returned. I have not received my full refund or any money at all. I paid the lump sum via e-check to take advantage of the discount in Sept.2019. The deposits were thru 2 different credit cards. Every one else paid via credit card and have gotten their money back. Vantage even sent my brother a check for his refund. After many calls Vantage admits owing me a full refund. I'm being told I will get a refund but no timeline as to when. Enough is enough.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Kathleen’s review. We sincerely apologize to Kathleen for the extreme delays our company continues to experience as the Covid-19 pandemic progresses. We confirm Kathleen is due a refund for Reservation 575791. Our team is working diligently to resolve each and every request, including Kathleen’s refund.

    Unfortunately, we are still unable to provide her with a definite time frame for receipt. We recognize this is completely outside our normal scope of business operations. We thank Kathleen and appreciate their continued patience as we work towards her resolution.

    Verified purchase
    Customer Service

    Reviewed Dec. 22, 2020

    My husband and I scheduled & paid for a trip to Kenya and Tanzania departing in February 2021. On Nov. 21st I logged into My Portfolio and discovered to my dismay that our Feb. trip was cancelled and rebooked for June 2021. No one from Vantage called me or emailed me about the cancellation or about the rebooking. I finally got through their phone system & spoke with Kathy. I told her that we had a conflict with the rebooked departure date and asked her to process a refund for our 30K trip. She said she would start the refund process. On 12/5 I again logged in to My Portfolio and found that all evidence of our Kenya/Tanzania trip was GONE and no indication of a refund or voucher was made.

    I immediately sent an email through their online Customer Concierge Staff email system requesting an update on our refund or voucher (supposed to be no more than a 48 hr. response time). Went online on 12/12 -- still no response; went online 12/16 -- no response. I started calling the President's Club "exclusive" number and finally hanging up after repeatedly waiting 30 minutes or longer with no one picking up. It has now been a month since I was promised a refund or voucher and I have yet to see any indication of a refund or voucher coming my way.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Linda’s concerns. We share in her disappointment with our decision to modify and postpone our trips due to the unprecedented Covid-19 Pandemic. We further apologize for our continued delays and long hold times as we continue to navigate through these difficult times.

    Please understand, Linda is not eligible to receive a refund as per our Terms and Conditions (Alterations & Modifications Section) which were agreed to by the customer upon making their initial reservation. These same terms are always sent to the customer after making a reservation with Vantage and are always available via our website www.vantagetravel.com at the bottom of the webpage “Terms and Conditions”.

    As such, Linda was given the options to move the same trip to a 2021 departure of the same trip and be price protected, move to any of our other available trips with no penalty or receive trip cost credit plus an additional incentive credit amount to be applied towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

    In conclusion, Linda is not eligible to receive a refund as stated above. She currently has a Future Travel Credit on file (with Additional Credit Incentive) within her Customer Account at Vantage (**) valid towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022. We ask Linda to please contact us directly if she has any questions regarding her Future Travel Credit, or the options available to her.

    Verified purchase
    Contract & TermsPunctuality & Speed

    Reviewed Dec. 21, 2020

    In Dec. 2019, we made deposit for a March, 2021, trip to India/Dubai. Final payment by e-check was made in April, 2020, and totalling almost $19,000.00, including insurance! On Dec. 3, 2020, we went online to our account and saw our names were put on a trip in 2022, 13 months later than scheduled, without receiving any word of the cancelled 2021 trip.

    We immediately called Vantage and requested a full cash refund for the cancelled trip. We were told we are not due a refund. We would like to know why some people are promised a refund and others not? We did not cancel this trip, Vantage canceled the trip and we should be entitled to a refund as requested. They alternately offered a voucher valid until end of 2022. We said we could not travel in 2022 and wanted to speak to a supervisor. We were told it would take 8-10 weeks to hear from a supervisor!!

    Vantage refers to their terms and conditions. This is not a change in schedule, this is a canceled trip and they put us on the same trip 13 months later without contacting us to find out that we are not available to go 13 months later. We want our full refund, not a run around or a voucher. How can they treat customers this way? We did not cancel, Vantage did. Please have someone contact us about our refund.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to David’s concerns. We share in his disappointment with our decision to postpone his departure due to the continuing effects of the unprecedented Covid-19 Pandemic.

    Please understand David is not due a refund as per our Terms and Conditions which were agreed to by the customer upon making their initial reservation. We refer to the Alterations and Modifications section of our Terms and Conditions, where it states:

    “We reserve the right to modify tour itineraries and substitute hotels and accommodations in our discretion … Additionally, Vantage may, for any reason, without prior notice, cancel a cruise; deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the vessel; take any and all necessary action to comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute a vessel or other transportation or lodging. Vantage is not responsible for any losses you may incur as a result of such cancellations or deviations.”

    These Terms are emailed to the customer after making their reservation and are always available via our website www.vantagetravel.com at the bottom of the webpage “Terms and Conditions”.

    As such, David’s reservation was automatically moved to the same ship route, however on our sister ship Odyssey and a similar date within the same season, but in 2022. If he does not wish to stay on that departure, he can also move to any of our other available departures with no penalty. David can also accept a Future Travel Certificate (with additional credit incentive) to be applied towards a future Vantage Cruise or Adventure Tour departing on or before the end of 2022.

    In conclusion, David is not eligible for a refund for the reasons stated above. We ask David to contact us directly if he has any questions regarding the options available to him.

    Reviewed Dec. 19, 2020

    Friend and I booked trip in June 2019 for April 2020 Tulips in Holland. Vantage cancelled in March and offered credit for same trip year later. Did not want to commit to that so instead of taking refund we were persuaded by Vantage rep to look for substitute trip in 2020. Ultimately booked trip to Patagonia in October 2020. This was canceled by Vantage in July. When we asked for refund, were told for first time that it was not refundable and only recourse would be to book same trip following year or get credit for later date.

    Due to my age, 83 in February, and moving into senior facility, have no wish to make commitment for further trips, just want he $7000 refund. It was suggested I could give my credit to my children or grandchildren, none of whom would be interested. I asked what happens if I die without using credit and was told it would go to my heirs. What a Ponzi scheme this is. Will never recommend Vantage to anyone, quite the opposite.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Ms. Judith’s concerns. We share in her disappointment with our decision to modify and postpone our trips due to the unprecedented Covid-19 Pandemic.

    Please understand, Ms. Judith is not eligible to receive a refund as per our Terms and Conditions (Alterations & Modifications Section) which were agreed to by the customer upon making their initial reservation. These same terms are always sent to the customer after making a reservation with Vantage and are always available via our website www.vantagetravel.com at the bottom of the webpage “Terms and Conditions”.

    As such, Ms. Judith was given the options to move to a 2021 departure of the same trip and be price protected, move to any of our other available trips with no penalty or receive trip cost credit plus an additional incentive credit amount to be applied towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

    In conclusion, Ms. Judith is not eligible to receive a refund as stated above. She currently has a Future Travel Credit on file (with additional Credit Incentive) valid towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022. We ask Ms. Judith to please contact us directly if she has any questions regarding the options available to her.

    Customer Service

    Reviewed Dec. 9, 2020

    Background: In September of 2019 I booked a 21 day trip to Africa with Vantage Deluxe World Travel departing August 20, 2020. I prepaid the full amount of $28,124 for the trip. On March 11, 2020, Vantage issued their first Travel Health Advisory. Many additional advisories were issued since that time in which I closely monitored. On May 8th, out of increased concerns regarding the escalating worldwide serious health risks and overall travel impacts, I sent an email to Vantage initiating the cancellation process. On May 15th, I spoke with the Vantage cancellation specialist and my cancellation was finalized. Since the cancellation was greater than 90 days prior to departure. I was informed that Vantage’s standard cancellation policy fee would apply and I would be charged a $500 per person fee. Vantage would NOT waive the fee in light of the Covid-19 pandemic. Per Vantage standard cancellation policy, I am due a refund of $27,124

    On May 16th, the day after my cancellation discussion, my Vantage online portfolio was totally scrubbed. All references to my trip and the copy of my fully pre-paid invoice were no longer available. Complaint: It has now been 7 months since my cancellation was initiated and I have not received my refund. I want my refund now.

    • Scheduling a refund is a standard accounting system transaction.
    • My prepayment should be held in a customer escrow account to be used at the time of the trip.
    • There is no valid reason a standard refund, in accordance with their cancellation policy, should be delayed for 7 months.
    • I want my refund now.
    • The only reason Vantage will not provide the refund must be due to liquidity issues or misuse of customer prepayments.
    • Vantage is deceptively using the Covid-19 crisis an excuse to delay standard refunds.
    • Vantage does acknowledge that I am due the refund but refuses to give any additional information as to when.
    • I have written numerous emails to customer service and even sent a certified letter to their CEO.

    • The CEO would not reply directly. All replies are the standard customer service script apologizing for the delay and thanking me for my patience.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Linda’s review. We confirm that Linda was reserved on our Best of Africa Safari departing on August 20, 2020. We further confirm that Vantage did not make any decisions on this departure’s postponement or modifications due to the Covid-19 Pandemic until July 23rd, 2020.

    Linda initiated the Cancellation Procedures with her email to us dated May 8th, 104 days prior to her scheduled departure date. She was then contacted by our Cancellation Team on May 15th when she spoke with Doug and finalized her request to cancel. As per our Cancellation policy, cancellations that occur within 120-91 days prior to their departure date are subject to a $500 per person cancellation penalty.

    Our records further indicate these guests did not purchase Travel Protection offered by Vantage. If they purchased this elsewhere, we recommend they submit a claim on their Travel Protection Policy for reimbursement of the penalized amounts.

    We confirm Linda and Jeanette are due a refund minus applicable penalties as stated above for reservation 576385. Our Team is working diligently to resolve every request, including their refund.

    Unfortunately, we are still unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank Linda and Jeanette and appreciate their continued patience as we work towards their resolution.

    Reliability

    Reviewed Dec. 1, 2020

    On March 29 my husband wrote to Vantage asking how to proceed to cancel our reservation number **, Majestic Rivers of Europe Wine Cruise, departing July 23, 2020, due to the COVID-19 situation. Vantage answered on April 6, telling us that they received our cancellation request, and were going to contact us within 5 to 7 business days to go over the full cancellation procedure, and to discuss the refund, voucher or re booking options. Since nobody contacted us, we wrote again, on April 19, and 2 more times after that date. Finally, we spoke with someone of the cancellation team on July 9, and he said that we were going to receive our money back in about one month. But it’s been 6 months and we haven’t get any refund. We are very frustrated and disappointed of Vantage Deluxe World Travel, because we thought that it was a reliable company.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to David’s review. We sincerely apologize for the extreme delays that Vantage continues to experience due to the ongoing Covid-19 Pandemic.

    Our records indicate the guest chose to cancel their reservation upon their call to our office on April 6, 2020. This was then followed up by their written confirmation of their decision to cancel that was received later that same day. Unfortunately, we do not show any record of a March 29th email in our system. As per our cancellation policy, the guests cancelled within the 120-91 days prior to the departure date of their trip and are subject to loss of deposit, $500 per person. The guests would have been within this same range if cancelled on March 29th (115 days prior) or April 6th (107 days prior).

    We confirm the guests are due their refund, minus the applicable penalties for canceled reservation #**. We understand that our standard policy with refund timeframes is to refund within 30 days, however due to the continuing effects of the ongoing pandemic, we are unable to meet that time frame. We further confirm their refund continues to be delayed with Vantage.

    Unfortunately, we are unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank David for his continued patience as our team continues to work towards his resolution.

    Customer ServiceStaff

    Reviewed Nov. 29, 2020

    I purchased a tour from this company (Majestic Rivers of Europe) that was canceled because of Covid 19 - Nobody can fly to or visit other countries. I am 75 years of age and at high risk for Covid 19. Even my doctor advised me not to travel. I have been waiting for over a year for a refund. I have called several times and they just tell me they are behind. They don't have a supervisor you can talk to. They also want to impose a $300 penalty for canceling a tour which cannot take place due to Covid 19 and they cancelled it themselves. It only takes a few minutes to issue a refund. They certainly didn't have any problems taking the money from me and processing.

    Taking over a year to process a 5 minute refund is way beyond 'delayed'. There must be a time limit for the amount of time that a business can take to issue a refund especially since the service was never provided. They use Covid 19 as an excuse for everything. I think the real problem here is that they don't have the money to return. They have used it themselves. I was told it would take 5-7 business days for me to get the refund. So they did not fulfill this statement either since it was over 365 days and still has not been issued.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Nancy’s review. We sincerely apologize for the extreme delays that we continue to experience due to the ongoing pandemic.

    Our records indicate that Nancy voluntarily chose to cancel her reservation on April 3rd, 2020 when she contacted our office and sent a subsequent email to confirm her desire to cancel her reservation. Please understand whatever Vantage did after her decision to cancel is irrelevant as Vantage did not postpone this departure until July 23, 2020. As such, her reservation was assessed the Cancellation penalties as per the cancellation policy stated within our Terms and Conditions. She is due the remainder balance of monies paid (minus these applicable penalties). It is this refund that is currently delayed with Vantage due to the continued effects of the ongoing pandemic.

    Please note: Nancy should claim any penalized amounts on their Travel Protection Policy for reimbursement.

    Unfortunately, we are unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank Nancy for her continued patience as our team continues to work towards her resolution.

    Customer Service

    Reviewed Nov. 3, 2020

    Four friends and I purchased The Best of Africa for 5/21/20-6/11/20 and paid in full ($11,740) by 10/29/19. Vantage cancelled the trip on April 9, offering us the opportunity to receive a full refund or use the money for a future trip in '20 or '21. We chose the refund and were told (by phone and in writing) it may take up to 3 months to issue a refund. It has been almost 7 months and we have received nothing. When we call, they either don't answer or tell us that we are on a waiting list for refunds. Emails yield the same responses, if any. Letters sent certified mail have gone unanswered.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Marilyn’s concerns. We sincerely apologize to Marilyn and her four traveling companions for the extreme delays our company has been experiencing due to the ongoing Covid-19 global pandemic. We confirm Marilyn and her friends are due a refund for the following reservations: 569689, 569687, 569690, 570199 & 579655. Our Team is working diligently to resolve each and every request, including their refund.

    Unfortunately, we are still unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We further apologize for the inconveniences caused to them by our company’s delays. We thank Marilyn and appreciate their continued patience as we work towards their resolution.

    Customer Service

    Reviewed Oct. 21, 2020

    Vantage cancelled our trip to France in March 2020. After we decided not to travel in this coming year we requested a refund on July 3rd. We were told that we should get it about 2 weeks. After repeated calls and requests we cannot talk to a supervisor to find out why the money has not been returned. In their own literature they state “If the tour is cancelled by Vantage for any reason, Vantage shall have no liability beyond the prompt refund of all tour participants’ payments received by it.” We are totally frustrated by their customer service. Maybe it is time to start a class action suit. Not just for our money but also for compensation for stress of dealing with Vantage.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to the James’ concerns. We sincerely apologize for the extreme delays our company continues to experience due to the ongoing Covid-19 Pandemic.

    Our records indicate the customers chose to cancel their reservation via our online Chat Service on March 16, 2020. Ten days later, we contacted the customers and made an offer to place the funds into a Future Travel Credit including an additional credit incentive amount. The customer accepted this offer and the Future Travel Credit was then created within their customer account.

    Important to note: The guests original departure date was May 1, 2020. Vantage did not extend our suspension of this trip until April 6, 2020. This is after the guest’s decision to cancel their reservation. As of March 16, 2020, Vantage was still planning to operate this departure as scheduled.

    On June 23, 2020 the guests contacted our office and requested to cancel their Future Travel Credit on file and requested a refund. At that time, the guests were advised since the future travel credit was created as a result of the guest’s decision to cancel, their refund request will be treated based on the original date of cancellation of March 16, 2020. This means, the guests cancelled 46 days prior to their originally scheduled departure date. As per our 2019 Cancellation policy (Based on when the guests originally made this reservation) were subject to a 65% trip cost penalty. The guests purchased Travel Protection. After they complete the claim process with Trip Mate, will reimburse the penalized amounts. The cost of their travel protection policy is non-refundable. Vantage will be refunding the remainder 35% portion, which is delayed. When combined with the reimbursement via their Trip Mate claim will provide complete restitution from their decision to cancel their reservation.

    We recognize these guests are due their refund of the 35% trip cost as per our 2019 cancellation policy. We apologize for any inconveniences these extreme delays have caused. Our team is working diligently to resolve a myriad of situations, including their refund. We appreciate their continued patience while we work towards their resolution.

    S Robert increased rating by 1 star.
    Customer ServiceStaff
    After a positive interaction with Vantage Deluxe World Travel, S Robert increased their star rating.

    Original Review: Oct. 13, 2020

    We have been loyal and satisfied customers of Vantage Deluxe World Travel for almost 25 years (since 1996). We were scheduled to take our 26th trip with Vantage on April 24, 2020 on a Holland riverboat cruise. On 3/25/20 we were informed that our trip was cancelled and that a full refund of $8917 would be processed back to our bank account. Vantage confirmed by email on 4/14/20 that we would receive this refund. After several phone calls to Vantage customer care representatives and not having received our refund we emailed David ** of the Vantage management team on 8/24/20. Receipt of this email was confirmed but we again got no response from management at Vantage.

    As of 10/13/20 we have yet to receive our refund or any information as to when it will be processed. It is now over six months since our trip was cancelled. We understand that these are difficult and unprecedented times, but it seems that Vantage should have taken care of our promised refund by now. We would normally not complain but this situation has become very disappointing and unacceptable.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity respond to this review. We sincerely apologize to our faithful and steadfast customers for the extreme delays our company has been experiencing due to the ongoing Covid-19 Pandemic.

    We value our customer’s loyalty, having traveled with us 25 times and counting. We immediately contacted them directly and worked diligently towards their resolution. We are confident that after the guest verifies our actions, will confirm and agree the matter has been resolved. We thank them for their patience and look forward to welcoming them onto a future Vantage Cruise or Adventure Tour once we can all travel safely again.

    Customer Service

    Reviewed Oct. 6, 2020

    I was booked on Vantage for an African Safari leaving September 2020. I canceled my trip in March 2020 and am still waiting for my almost $10k. I have called just about every month been told the same thing time after time and still have not received my refund. In the beginning I was told I should see it in 30 days, then it was 45 days which then turned into 90 days and finally they had no idea when I would receive my money. I called in July and asked to speak to a supervisor and was told it would be 6 - 8 weeks before a return phone call. I should have received one by end of September and was told again that they are behind in calls. I am a single mother supporting my son and saved for this trip over a period of years. I can really use the money. Does anyone have any suggestions for me on how to get this money back?

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Ms. Deborah’s concerns. We sincerely apologize to Ms. Deborah for the extreme delays our company has been experiencing due to the unprecedented Covid-19 global pandemic. We confirm Ms. Deborah is due her refund and are working diligently to resolve each and every request, including Ms. Deborah’s refund.

    Unfortunately, we are still unable to provide her with a definite time frame. We recognize that our time frames have been completely outside our normal scope of business operations. We further acknowledge and regret the perception our customers have received by our failure to provide definite time frames regarding refund receipts as well as call backs. We thank Ms. Deborah and appreciate their continued patience as we work towards her resolution.

    Process

    Reviewed Oct. 2, 2020

    We have traveled with Vantage almost 20 times in the last 15 years. I can only think of 2 little quibbles over all these trips. After many successful cruises and tours, we even took the coach trip through the National Parks. Only because our past experiences with Vantage would we have signed on for a bus trip with 40 strangers. It turned out to be one of our most memorable trips. Special attention goes into the training and skill of the program manager and the advanced planning (like 3 or 4 years in advance) that had us staying in all the original hotels at every park. Looking forward to future trips, already have 3 booked!! And now that I recently widowed, I love their solo travel opportunities.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Ann – Thank you for taking the time to share this great feedback! We are thrilled you have enjoyed your trips with us as much as we have enjoyed showing you the world. The National Parks are truly a sight to behold and we are happy our tour is one of your most memorable journeys! Vantage truly is an industry leader when it comes to our Solo Traveler Options. We can’t wait to see you next year as you embark on your solo adventures with Vantage aboard our Brand-New Ocean Explorer!

    Customer ServiceProcess

    Reviewed Sept. 21, 2020

    As many of you, I am still waiting for my refund of over $40k from Vantage. I was told on April 29, it would be “forthcoming in weeks”. After many emails and calls, it’s been downgraded to “forthcoming in months”. I have been in touch with other Vantage customers who did get a refund, their travels having been cancelled later than mine. It seems there is no rhyme or reason to the process. Has anyone started a class action lawsuit?? I’ve appealed to the Mass AGO, BBB, and now Consumer Affairs. Beware if you are planning to travel with Vantage. I can’t see how they’re ever getting out of this mess. BTW, I also cancelled a trip with Viking, $ refunded the next day!

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Mrs. Sandra’s concerns. We sincerely apologize to Mrs. Sandra for the extreme delays our company has been experiencing due to the unprecedented Covid-19 global pandemic. We confirm Mrs. Sandra is due her refund and are working diligently to resolve each and every request, including Mrs. Sandra’s refund.

    Unfortunately, we are still unable to provide her with a definite time frame. We recognize that our time frames have been completely outside our normal scope of business operations. We further acknowledge and regret the perception our customers have received by our failure to provide definite time frames regarding refund receipts as well as call backs. We thank Mrs. Sandra and appreciate their continued patience as we work towards her resolution.

    Contract & Terms

    Reviewed Sept. 16, 2020

    WARNING TO ANYONE INQUIRING ABOUT VANTAGE TRAVEL: Today, Vantage informed us they are keeping our $23,691, after they canceled two trips we had planned with them. They cancelled the Iberian Peninsula trip we had planned for May. Then they canceled their river cruise "Switzerland, the Heart of the Rhine & Moselle" we had planned for this summer.

    They informed us today that they refuse to refund our money. They say that their Terms and Conditions allow them to make ANY changes to a trip, including cancelling it, and they are permitted to keep the money. BEWARE! I suspect they may be going out of business. I don't know that, but certainly, that's the behavior of a disreputable company that is on the verge of going out of business.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to this review. We sincerely regret their displeasure with our decision to postpone our 2020 departures due to the severe global travel restrictions imposed due to the Covid-19 Pandemic. We make our guests aware of the possibility to alter, modify or postpone any journey within the Terms and Conditions each guest agrees to by reserving a trip with Vantage. These Terms and Conditions can be found on our website, www.vantagetravel.com, at the bottom of our webpage and are sent to each customer who reserves a trip with Vantage.

    These guests had 2 options available to them as follows: Option #1: Move to a future departure of the same trip and be price protected. Or Option #2: Receive trip cost credit plus an additional incentive credit to be applied towards any available Vantage Cruise or Adventure Tour departing on or before the end of 2022. Our records indicate the customer has a credit on file, including the additional credit incentive, within their customer account at Vantage. We further welcome the opportunity to work with our guests to ensure they understand these options available to them. Please contact our Customer Service Department directly if you have any questions or concerns regarding your credit on file.

    Customer Service

    Reviewed Sept. 3, 2020

    Both in our 80's, we scheduled what we knew would be the last trip abroad of which we were physically capable. We selected and paid in full for the August 16, 2020 departure for "Switzerland: the Heart of the Rhine and Moselle." We asked that our fare be refunded, but Vantage has refused, offering instead a voucher for travel next year. We do not want to risk traveling abroad next year and want our money refunded. Now the invoice portion of our portfolio has been taken off the web; Customer Service no longer responds to email; phone calls take me to a recorded message line and the call is never returned. Scores, perhaps hundreds, of customers are being cheated in this way. Who has found an answer?

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to this review. We sincerely regret their displeasure with our decision to postpone their 2020 journey due to the severe global travel restrictions imposed due to the Covid-19 Pandemic. Please understand these guests are not eligible for a refund.

    We make our guests aware of the possibility to alter, modify or postpone any journey within the Terms and Conditions each guest agrees to by reserving a trip with Vantage. These Terms and Conditions can be found on our website, www.vantagetravel.com, at the bottom of our webpage and are sent to each customer who reserves a trip with Vantage.

    These guests have 2 options available to them as follows:

    Option #1: Move to a future departure of the same trip and be price protected.

    Or

    Option #2: Receive trip cost credit plus an additional incentive credit to be applied towards any available Vantage Cruise or Adventure Tour departing on or before the end of 2022.

    Our records indicate the customer currently has a credit on file, including the additional credit incentive, within their customer account at Vantage.

    We further welcome the opportunity to work with our guests to ensure they understand these options available to them. We are staffed and answering phones during our hours of operation. We do apologize to our guests for the longer than usual hold times experienced and other delays in our services that has been impacted by the global Covid-19 pandemic. Please contact our Customer Service Department directly if you have any questions or concerns regarding these options or your credit on file.

    Staff

    Reviewed Sept. 1, 2020

    I had to cancel a trip to France this spring because of an illness requiring a very involved daily treatment plan. I'd purchased travel insurance through Vantage Travel with Trip Mate. The company requested my medical records twice, and in general did everything possible to stall. Now the representatives have been telling me for over a month that my claim is in "accounting" and will be paid in "due time." I can see that everyone else has had similar experiences, so I have two questions. 1) Has anyone begun a class action lawsuit? 2) If Trip Mate is domiciled in Missouri, as seems the case, has anyone contacted the state insurance commissioner? Insurance companies are required to maintain a certain amount of re-insurance in order to do business in most states.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to Christine’s review. We sincerely apologize to her for the extreme delays our company has been experiencing due to the unprecedented Covid-19 global pandemic. We confirm Christine is due reimbursements of the non-penalized amount by Vantage.

    Earlier this month, we received notification from Trip Mate that their claim was approved, and that reimbursement is also due to be processed. Please understand our team is working diligently to resolve each and every request in the order it was received, including Christine’s refund.

    Unfortunately, we are still unable to provide a definite time frame for receipt of these refunds. We apologize and recognize that our time frames have been completely outside our normal scope of business operations. We further acknowledge and regret the perception our customers have received by our failure to provide definite time frames regarding refund receipts. We have flagged Christine’s reservation to email her once the refunds have been processed. We thank Christine and appreciate her continued patience as we work towards her resolution.

    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Sept. 1, 2020

    We purchased a trip from Vantage in 2018. We paid them for the insurance, $1998.00 which was non-refundable plus the down payment of $2798.00 for a total of $4796.00. In October of 2018 we paid the balance of $18,686.00. All in all we paid $23,682.00. The $21,123.00 included Airfare, Upgrade on the airplane, Pre-trip to Bruges, Belgium, Riverboat trip from Amsterdam to Switzerland. Transportation Oberammergau, 2 nights Munich, and the Passion Play tickets in Oberammergau.

    In February of 2020, before we knew anything about Covid-19. Our family physician advised us not to travel due to our ages 81 and 88. We called Vantage. They noted this and we never received anything further. We spoke with a representative name Patrick. On April 4th we called and cancelled our trip and were told that they would be withholding $300.00 for both my husband and I for a total of $600.00 plus the insurance of $999.00 each for each of us for a total of $1998.00. In addition they said we should submit a claim to Trip Mate who we purchased the insurance from and they would return the $600.00 as a covered claim.

    I call Vantage on a routine schedule to find out when and where is our refund. Now obviously the trip was cancelled due to Covid. Delta Airlines could not fly us over to Europe because of Covid. The plan we featured was the most expensive plan that included A Cancel for Any Reason Waiver benefit which would mean that we could only get back vouchers that expire in 2022 for another trip. They are nonrefundable and cannot be given to our children to use. When we originated the claim we were told that money would go into our checking account where we issued the payments. Never happened.

    This trip was to be our final trip to Europe and our dream trip to view the Passion Play. Today I received a letter from the insurance company, which I understand is owned by Vantage, that reads as follows: "We are in receipt of your claim submission and supporting documentation in regards to the above indicated claim. After careful consideration, we have determined the reason provided for your trip cancellation is not a Covered Reason covered under the T Cancellation benefit. Please note, however, the plan provisions for place #F427V, offered by Vantage Deluxe World Travel includes a Cancel for Any Reason Waiver benefit, provided by Vantage Deluxe World Travel and travel certificates have been issued under senate cover and should arrive arrive shortly. The Travel Certificates will be sent to you via US Postal Service.

    As a third party claims administrator, we must review and adjudicate all claims based on the documentation presented and the plan provisions. You can view the plan provisions at www.tripmate.com after you review your plan provisions and if you feel this information is incorrect, please submit any additional documental that may have a bearing on the claim decision to appeals @tripmate.com. Please include your claim ID and name in the subject line." I would advise anyone planning a trip not to use Vantage.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to this most detailed review. We sincerely apologize that their experience with Vantage has not met their expectations. Our records indicate that they cancelled their reservation on April 3rd, 2020. As per our standard Cancellation Policy located in our Terms and Conditions, you were assessed $300 per person Penalty by Vantage. This amount was claimed on the Travel Protection Policy for reimbursement.

    Please understand Vantage does not own nor operate Trip Mate. They are their own company independent of Vantage. We have worked with Trip Mate for decades, but we do not own them. Vantage offers only 1 type of Travel Protection policy. This is a cancel for any reason policy. As long as you are cancelling for a covered reason, they will reimburse with a check. However, if your claim outcome was that you cancelled for a non-covered reason, then they reimburse in the form of a travel voucher. If you believe Trip Mate’s decision is incorrect, we recommend you contact trip mate and ask them to re-evaluate your claim.

    The remainder portion is being refunded by Vantage, however the refund has not been processed and is extremely delayed. We sincerely apologize to you for this extreme delay as our offices have been inundated with requests and we are working these in the order received as quickly as we are able. We further regret any inconveniences these delays are causing you. Unfortunately, we are still unable to provide any definite timeline regarding the refund. In the interim, we have flagged your reservation to email you once your refund has been processed.

    Reviewed Aug. 17, 2020

    Beware of the cruise company named, Vantage Deluxe World Travel, out of Boston, MA. We booked a 15 day river cruise in Europe back in September 2019 for July 2020 and paid for it in full at that time. We had the intention of going but, the cruise was cancelled due to covid-19. As it were, this was the only time we would be able to go. Back in June, my wife spoke to a representative from Vantage that assured us we would be getting a full refund. After waiting around for a month and a half, she got in contact with them to find out when we would receive the refund.

    Then, they informed her that the managers decided to deny the refund and force us to take a cruise voucher that must be used before December 2022. Given the way things are going in this country, is there anyone here that knows what the state of the world will be at that time? I sure don't. We really don't know what recourse we have. If we hire an attorney, expect some 30% of the refund will go to them. That is, even if that firm charges their fees in that manner or takes the case. In any case, we wouldn't be left with much.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to this review. We sincerely regret their displeasure with our decision to postpone his 2020 journey due to the severe global travel restrictions imposed due to the Covid-19 Pandemic. We make our guests aware of the possibility to alter, modify or postpone any journey within the Terms and Conditions each guest agrees to by reserving a trip with Vantage. These Terms and Conditions can be found on our website, www.vantagetravel.com, at the bottom of our webpage and are sent to each customer who reserves a trip with Vantage. They had the option to move to a future date of the same trip and be price protected or receive future credit to be applied towards any of our other available cruises or tours. The new cruise or tour must depart on or before the end of 2022. Our records indicate the customer chose the latter. We further welcome the opportunity to work with our guests to ensure he understands the options available to him. Please contact our Customer Service Department directly if you have any questions or concerns regarding your credit on file.

    Price

    Reviewed Aug. 5, 2020

    I purchased a European river cruise for two which was to depart August 29, 2020. Total cost of the trip was a little over $11,000. The trip has now been cancelled due to COVID-19. Without asking, Vantage rescheduled my trip for August 29, 2021. I requested a refund since the new travel dates will not work (trip was to celebrate an 80th birthday in 2020) but have been told that this is impossible, that instead they will offer a "future travel credit" which will expire at the end of 2022. I'm not sure what happens with my money at the end of 2022 if not used, but given my experience thus far I am not optimistic I will ever see it without hiring an attorney.

    Unless you enjoy providing corporations with extremely large interest free loans, do not give Vantage your money. I understand that COVID-19 is impacting the travel industry, but there are other companies that are managing to offer refunds for cancelled trips. This is my first experience giving money to company for a service not rendered and being refused a refund. I only hope my complaint will help others from being taken advantage of.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to this review. We sincerely regret their displeasure with our decision to postpone his 2020 journey due to the severe global travel restrictions imposed due to the Covid-19 Pandemic. We make our guests aware of the possibility to alter, modify or postpone any journey within the Terms and Conditions each guest agrees to by reserving a trip with Vantage. These Terms and Conditions can be found on our website, www.vantagetravel.com, at the bottom of our webpage and are sent to each customer who reserves a trip with Vantage. They had the option to move to a future date of the same trip and be price protected or receive future credit to be applied towards any of our other available cruises or tours. The new cruise or tour must depart on or before the end of 2022. Our records indicate the customer chose the latter. We further welcome the opportunity to work with our guests to ensure they understands all options available to him. If he thinks he may need more time to use the credit, please contact our Customer Service Department to make that request.

    Reviewed Aug. 5, 2020

    I booked a trip for a June departure, but with the corona virus, became concerned about safety. I called the Vantage Office in April and the agent discussed 2 options, reschedule the trip with a bonus amount given to apply to additional trip items or a cash refund, sou from Vantage, the remainder from their Insurance carrier Trip-Mate. I choose the cash option based on what I heard from the Vantage Agent. It proved to be false. I request a number of time to be given the recorded transcript of my calls. They have thus far not provided the transcript. I request the full refund as stated by the Vantage Agent.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for the opportunity to respond to this review. Our records indicate the customer contacted us via our online chat portal and requested to cancel his reservation on April 9, 2020. This was also when he declined our offer to postpone the trip or receive a credit with additional credit incentive. Later that day we also received his written cancellation letter via email. On April 28th, the guest spoke with our Cancellation/Yield Manager and was advised that Vantage would penalize him 65% of his total trip cost as per our Terms and Conditions for his decision to cancel his reservation. This meant Vantage will be refunding 35% of his total trip cost and he would need to claim the remaining 65% that Vantage penalized on his Travel Protection Policy. When combined, will provide the guest full restitution for his total trip cost. The cost of the Travel Protection Policy is non-refundable. On July 14th, 2020 the guest’s Travel Protection Claim through Trip Mate was completed, and Trip Mate issued the guest a Travel Voucher for the penalized amount for reimbursement as per the policy.

    Currently, due to the ongoing Pandemic, Vantage continues to experience extreme delays with processing refunds as well as managerial call back requests. We do have his requests for call transcripts noted and our team is working to resolve that request. We sincerely apologize to this customer for these extreme delays and regret the inconveniences they have caused. Furthermore, we thank these guests for their continued patience.

    Verified purchase
    Jerry increased rating by 1 star.
    Customer Service
    After a positive interaction with Vantage Deluxe World Travel, Jerry increased their star rating.

    Original Review: Aug. 3, 2020

    Updated on 09/26/2020: Out of our family of 7 travelers we did finally get 2 refunds. We assume the remainder of our family is next in the queue. We did want fellow Vantage travelers to know that our trip that was cancelled on 4/1 of this year a partial refund has been received. We hope we can travel with Vantage again when travel is safe. We will keep this group posted when final payments have been received.

    Original Review: Paid in full for 4 cabins and 7 family members on a May 6, 2020 river cruise in Germany. We paid by check in April 2019 in full. This cruise was canceled on 4/1/2020. We immediately asked for a refund as in early April 2020 I could not commit to a future cruise due to a medical procedure needed. We would like to travel with Vantage again as we have had great success in the past on both land and river cruises. It has now been over 120 days and no refund received. We have called and emailed and get the same answer, "You are in the refund queue." We continually ask when it will arrive so we can plan our future. They cannot even give us this answer. I have since had the procedure with great success and want to travel with Vantage but cannot now until 2022 schedule.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    We apologize for any inconvenience to Jerry and his traveling companions. The Coronavirus world health event has caused severe disruptions in the travel industry, and Vantage is no exception. Our journeys had to be postponed leaving us with thousands of requests to be processed with limited staff. While our team is devoted to providing excellent service, this process is causing major delays. We will get to Jerry’s request, but it will take longer than usual. If the passengers prefer to travel in 2022, they may contact us so we can explore their options for journeys then. We thank Jerry and his traveling companions for their patience and understanding during this unprecedented time.

    Reviewed July 30, 2020

    We paid our final payment to our CC February 2020. April 2020 Vantage canceled our trip to Iceland. It has been 4 months. There is no word when our refund will arrive. We were loyal repeat customers. Never again.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    We sincerely apologize for any frustration to Judith and Victor. The Coronavirus world health event has caused severe disruptions in the travel industry, and Vantage too has been affected. Our journeys had to be postponed which left us processing thousands of requests with limited staff. While our team is dedicated to delivering excellent customer service, this process is causing major delays. We are working diligently and will get to every request – it will just take longer than usual.

    Verified purchase
    Customer ServiceContract & Terms

    Reviewed July 29, 2020

    Updated on 01/13/2021: In June of 2020 I canceled an African Safari to depart in September. It was within the 90 days of their contract and all I was to lose was $500. I have in writing TWICE that my money will be refunded, once in June and then again in October 2020. Now mid January 2021 and NO sign of the $19 996. I am owed. Lots of unreturned emails and phone calls. I filed with the Massachusetts Attorney General in August but they have no update. This company caters to Seniors. Is this now Elder Abuse? I traveled with them to India previously and this trip to Africa a wish of a lifetime. But terrible customer service and their promises have produced nothing.

    Original Review: We booked a Kenya and Tanzania trip for September 2020. Vantage policy for refunds at the time we canceled was a loss of $500 per person with the balance to be refunded. After numerous calls and emails and many weeks of being given the run around they are now saying we may get a voucher for future travel. No, that is not what their own written policy was when I canceled and I want my $19,000 back the way it was promised in writing. I have filed complaints with the Massachusetts Attorney General and the Better Business Bureau. There are many other complaints online regarding this issue.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    We regret any inconvenience to passengers Jneil and Christian. One of our team members should have reviewed with them their options regarding the postponed journey due to the Coronavirus world health event. If they have any further questions, we are happy to assist them at 1-888-982-6824.

    Customer ServiceStaff

    Reviewed July 27, 2020

    My cruise to Eastern Europe was cancelled by Vantage in May, 2020. When I called for a cash refund, I was told I would get an E-Mail with information on the refund. When that E-Mail didn't come I called at least 5 times to get the progress on my refund. Each time I was told I would get a call from a Manager about the refund. One representative stated that the call is just a "rubber stamp" and the Manager would only discuss the amount of the refund. On a call on 7/24/2020, I was finally told my request for a refund was denied with no process to appeal. Instead, I would get a trip credit. At no point did any representative tell me a cash refund was not an option. In fact, the reviews I just read tells me that many other clients were told they are getting a refund.

    In addition, the Tour Participation Agreement states that if a tour is cancelled a refund would be made to the participant. One could argue if all the tours are cancelled then the cruise is in fact cancelled and the client is due a refund. In spite of being told there is no appeal process, I wrote an E-Mail to Upper Management in Customer Service hoping they would be reconsider and provide a refund instead of forcing me to accept the trip credit. To date, I have heard nothing but hope that they will agree to a refund and forward subsequent funds expeditiously.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for bringing Clyde’s and Sandra’s concerns to our attention. Firstly, we apologize for the delay in processing the passengers’ request. We review each case very carefully and make every effort to provide our guests with all available options to them in the event of disrupted travel plans. Our options are determined by various factors including but not limited to the reason for disruption, proximity to travel, vendor restrictions, and other considerations. If the passengers have further questions on the options presented to them, our team will be happy to assist them through our customer service line.

    Verified purchase
    Customer Service

    Reviewed July 25, 2020

    We are owed a large refund and Vantage will not communicate with us. If you are trying to get information and details on your refund they do not respond. We have been waiting for our refund on our cancelled China trip since February 4th. Vantage cancelled the trip and offered a full refund or to re-book another trip. We chose the full refund. We were told the refund would take 30 days, we followed up after 30 days and were told it would take another 60-90 days. When we followed up again (90 days later), we were told refunds are processed in 30 days...even though at that point it had been over 120 days. WE ARE NOW AT 175 DAYS FROM THE CANCELLATION! with NO communication in regards to the status of the refunds.

    We have received many marketing emails from Vantage trying to get us to re-book the trip and when we received their 130% of our trip value offer, we responded to Customer Service that we declined the offer and NEED our refund. We had NO RESPONSE. We then chose to call and talk with a supervisor. We did not connect after several attempts, so she scheduled a call time. We called at the scheduled time with no answer (and tried calling several times in the window scheduled and also left messages). We received no return call or email communication...so I sent an email to the supervisor. This email was one of many email since February requesting our refund.

    In July we made two urgent requests, the first to Customer Service and then to the Supervisor. We demanded the refund with a deadline. The deadline passed and we have NOT received the refund or any communications from the Supervisor, Customer Service, Management, Accounting...NO ONE! Vantage has had our money since February 2018...yes 2018 and now they won't return it.

    The NON-responsiveness is beyond disappointing. The company has one of the best communication methods we have experienced when it comes to selling and closing deals. The fact that you cannot carry this philosophy over to the refund and accounting services speaks volumes! It does not take 5+ months to process an electronic refund. Vantage has ignored our URGENT requests for the receipt of our refund without communication or action. Vantage, please do not responding with your boilerplate "unprecedented times and we thank you for your patience". The patience is LONG GONE and we are having tough times as well.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Karl & Judith’s frustration is understandable. We are doing our best to process all requests, but currently experiencing delays. The Coronavirus world health event has dealt a severe blow to the travel industry also affecting Vantage. Our journeys have had to be postponed, and we are processing thousands of requests with limited staff. Our team is devoted to providing excellent customer service, and we will get to every request – it will just take longer than usual. We thank the passengers sincerely for their patience and understanding.

    Customer ServiceSales & Marketing

    Reviewed July 19, 2020

    In January 2020 my mother who is in her 80s booked a once in a lifetime trip with Vantage travel for the two of us. We purchased travel insurance and the entire purchase was approximately $10,000. Vantage requires payment in full via ACH debit which means you cannot later dispute the charges with your bank. In April 2020 vantage cancelled our trip. We were told it would take 30 days to receive our refund and no future dates for this trip were offered. We were told they were dropping the trip and that it would not be repeated.

    After 30 days we again inquired about our refund. We were then told it would be 60 days, then 90 days. It has now been more than 90 days with no refund. It is very difficult to get anyone on the telephone at vantage and when you do they know nothing and always provide the same generic response that they have had to refund thousands of trips and only have two employees who perform this task hence the wait. Meanwhile, we are being bombarded with ads and requests to book a new trip which is alarming and disconcerting.

    While seeking assistance online I discovered that there are countless complaints on various websites against vantage for the same issue and many pre-date the Covid virus. Additionally, it seems the travel insurance that we were sold and promised that we could get our money back if we cancel for any reason is nothing more than a voucher for a future trip which is worthless to us and not what we were told. It should not take more than 90 days to make a refund but apparently vantage deluxe travel has a clear history of holding on to people's funds and apparently targets seniors.

    A friend of ours who recommended Vantage Deluxe Travel and was also booked on our trip has the same problem. We wonder how vantage thinks that anyone would book a trip with them again after such bad treatment. I would not recommend vantage deluxe travel to anyone especially because they have a history of canceling trips and keeping refunds. I am not sure what we will do next but it is beyond belief that a company with these horrible business practices exists and gets away with it.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for bringing Hal's concerns to our attention. To clarify, Vantage accepts both credit card, and ACH payments with opportunities for savings with the latter payment method.

    Due to the Coronavirus world health event, several departures had to be postponed. We do have programs in North America for 2021, and regret those postponed dates did not work out for the passengers. Our team is processing thousands of requests with limited staff causing major delays.

    Our records indicate their refund was processed by Vantage on September 17, 2020 back to their respective account on file. If the guest has any questions or concerns regarding the refund, we ask him to please contact us directly.

    Again, we sincerely apologize to Hal for these extreme delays we experienced and we do hope to see him on a future Vantage Cruise or Adventure Tour once we can all travel safely again!

    Reviewed July 9, 2020

    I have been extremely frustrated dealing with Vantage Travel about a trip that was fully paid for 10 months ago, scheduled to depart in May but canceled in April. At that time they really tried to get me to book another trip (a little high pressure) but I felt that was not a good idea, given the uncertainty about safety in traveling. They said refunds were running at 60-90 days. Although my discussions with them began in April, they didn't start the clock until May and today I learned that they will contact me in 6-8 weeks about the next steps!!!! I think that is outrageous and unethical behavior. Friends who have booked with other vendors received their refunds in what were reasonable time-frames. I think Vantage is stalling...using my money and perhaps others to finance their operations., eg "stealing from Paul to pay Peter". Myrna

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    We apologize for any frustration Myrna has experienced. The Coronavirus world health event has caused severe disruptions in the travel industry, and Vantage has also been adversely affected. Several departure dates had to be cancelled due to government restrictions. Consequently, our team is processing thousands of requests with limited staff causing major delays. Hence, we ask for our passengers’ patience. While this is not a pleasant situation for us either, we are working diligently, and understand the impact it is having on our guests as well. We will get to every request, but it will take longer than usual. We thank Myrna for her continued patience.

    Reviewed July 9, 2020

    We paid Vantage in full almost 20,000 a year in advance for a FrenchRiver Tour. They ultimately cancelled and they won't refund our money insisting instead we apply the money to another trip. In essence they are withholding our refund to force us to take another trip.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for bringing Bruce’s concerns to our attention. We apologize for any inconvenience to the passengers. Due to the Coronavirus world health event, several departures had to be cancelled. Our team has been processing thousands of requests with reduced staff, causing major delays.

    Our records indicate Vantage has processed the customer's refund on July 17, 2020 back to their checking account on file. If guests have any questions regarding the refund, please contact our Customer Service Department directly.

    Again, we apologize for the delay with processing your refund and hope to see you on a future Vantage Cruise or Adventure once we can all travel safely again!

    Customer Service

    Reviewed July 7, 2020

    In November 2019, we and our travel friends booked a river cruise to Holland in April, 2020, for the tulips with an extension to Brussels. We paid in FULL in November 2019 in addition to paying for insurance. In March, 2020, Vantage canceled our trip and we were told we would be receiving a full refund including insurance within 30-60 days, which unfortunately never happened.

    We have called numerous times only to be told we would receive our full refund but could not tell us when. Their excuse was that the “Accounting Department is very busy”. I called one time on a Saturday, was told the standard line, and I asked to be transferred to the Accounting Department. I was told the Accounting Department does not work on Saturdays. Now if a company had as many backlogged refunds as we were led to believe, working on a Saturday to process this backload of refunds should be required.

    We are not new to river cruising and have previously been highly satisfied with Vantage. This fiasco has caused us to definitely reconsider ever using Vantage in the future. Vantage has had our money since November, 2019. The question is when will we receive the full refund for the canceled trip. Hopefully, before Vantage declares bankruptcy.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Vantage is sorry for the inconvenience to Lois and Salvatore. We certainly do not mean to cause them any frustration. As the passengers may be aware, the Coronavirus world health event has caused severe disruptions throughout the travel industry, and Vantage is not exception. Several departure dates had to be cancelled leaving us with thousands of requests to be processed with reduced staff. Consequently, we are experiencing major delays. We are doing everything we can to process these requests and sincerely appreciate the passengers’ patience and understanding.

    Randy increased rating by 3 stars.
    After a positive interaction with Vantage Deluxe World Travel, Randy increased their star rating on Oct. 22, 2020.

    Updated review: Oct. 22, 2020

    After more than six months of bugging and begging, we finally received two-thirds of our refund from Vantage for a canceled trip to Russia. Even though we paid for the trip with one checking account, they have yet to refund my daughter's trip because she had a different reservation number. Hopefully, it will arrive sooner than six months. So all of you still waiting for Vantage to live up to its promise, keep the faith.

    Original Review: July 3, 2020

    Updated on 08/04/2020: Our May trip to Russia, like everyone's, was canceled in March, as I have previously documented. Here it is, after many promises, Aug. 4, and still no refund. And now, you absolutely cannot reach anyone. After listening to more than an hour's worth of Beatles, Elton John, The Carpenters, Arlo Guthrie, Tom Jones, I heard the clicks and got disconnected. So I followed the recording's suggestion and tried the Chat function. But it was not available. Folks, I think we're screwed.

    Original Review: Add us to the long list of frustrated Vantage clients who have been waiting and waiting on refunds for our trip to Russia/Finland that was canceled in March. We were told on April 6, we would receive our refund of $25,000 - plus in 60 days, which was June 9. It's now July 2, and we're still getting the run-around. But the e-mails offering future trips keep coming.

    I understand refunding money to hundreds of people is a difficult process, but they will take money from your checking account for another trip in a heartbeat, but they sure can't repay what they owe. Because we enjoyed our Best of Africa trip so much last August, we originally booked, in September, a May trip to China, and included our daughter, but it understandably was canceled in February. Instead of asking for a refund, we booked the May trip to Russia. (Who knew?) Never again with Vantage. Does anyone know of any Vantage customer who has received a refund? Anyone know if Odyssey clients are having this trouble? We will book our next trip with them.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    Thank you for the opportunity to respond to Mr. Randy’s concerns. We confirm Mr. Randy is due a refund for reservation 576618. Vantage has processed his requested refund back to his respective accounts. We trust that once Mr. Randy verifies receipt, the matter will be resolved.

    We sincerely apologize for our extreme delays and for the inconvenience caused. We thank and appreciate Mr. Randy's patience while we worked towards his resolution. We do hope that he will re-consider us for future travels once the world can travel safely again.

    Reviewed July 1, 2020

    We originally booked a French Culinary Cruise with Vantage in early 2018 for May 2019 departure. We prepaid for the trip by May of 2018. In late 2018/early 2019 we had to make other arrangement due to radiation/chemotherapy required in early 2019. Vantage was accommodating and we pushed the trip to May 2020.

    Unfortunately in December of 2019 I was diagnosed with Stage IV metastatic squamous cell carcinoma and would begin immediate immunotherapy. We elected at this point to cancel the trip. Tripmate was the insurer and reimbursed our $300 (each) trip cancellation fees on January 6, 2020.

    Vantage owes us over $16,000. They originally said in January that the refund would be remitted in 30 days. In March they indicated that due to COVID-19 it would be 90-120 days. In May this became 180 days. As of July 1st they still won't indicate the status of our refund. I guess they spent the money we paid for the trip before well before we were to take the trip. This is questionable business practice. I would caution anyone to NOT use Vantage's SMART PAY. I might even suggest that anyone should seriously consider NOT doing business with Vantage. Since

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    Steven’s and Mary's concerns are understandable. We sincerely apologize to them for our delays and any inconvenience this has caused. Our records indicate their refunds were processed by Vantage to their respective accounts on file on July 13, 2020. If they have any questions or concerns regarding these refunds, please contact our Customer Service Department directly.

    Customer Service

    Reviewed June 24, 2020

    On Dec. 10, 2019 we booked a trip to Eastern Europe with Vantage Deluxe World Travel to begin on May 14, 2020. On April 5, 2020 we received a call that due to covid 19 our trip was cancelled & we could expect our refund in 30-60 days. Since that time, we have called & emailed and can get no answer as to when we will get this refund. We understand that these have been difficult times for the travel industry, but it has been almost 12 weeks of excuses & lies. We have all of this documented. We know for a fact that other cruise lines have reimbursed customers. We have taken 4 river cruises with Vantage & up to now have been very satisfied. No more. This is our money & it is needed. We paid you in a timely manner & we expect reimbursement the same way. We are retirees on a fixed income and $14,240 to us is a lot of money. No more excuses, Vantage. Show me the money that is ours!!

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    Thank you for bringing Mr. & Mrs. Mariani’s concerns to our attention. As the travelers are aware, the Coronavirus world health event has caused severe disruptions throughout the travel industry, and Vantage is no exception. Several departures had to be cancelled due to government restrictions. As a result, we are processing thousands of requests with limited staff which is causing major delays. Vantage is committed to providing excellent service, and we’re working hard for all of our passengers.

    Our records indicate Vantage processed their refund on July 1, 2020 back to their respective account on file. If there are any questions or concerns regarding the refund, please contact our offices directly.

    Again, we sincerely apologize for the extreme delays we had in processing their refund. We do hope to see you on a future Vantage Cruise or Adventure Tour once we can all travel safely!

    Customer ServiceStaff

    Reviewed June 24, 2020

    My husband and I, along with two other couples, had booked a river cruise expected to depart May 28. We watched their website for updated information regarding the impact of COVID-19. Originally trips departing in March and April had been canceled so we watched diligently. Finally at the end of April (27) we received an email letting us know that due to the virus our trip was rescheduled to September. We did not ask for a rebooking. We were not available to travel in September and contacted customer service asking for a refund. I’ll also add that we had purchased trip insurance. We were told that yes, we would get refunded for our trip.

    On the phone customer service people were very pleasant and assured us that our refund was in process. We were told we would get a call back. That never happened until May 8 when we received a voicemail with a name and number asking us to call him back. We did that repeatedly and never actually spoke to the person. In the meanwhile other calls went unanswered. We were told our refund is in “review”. I would think that it should not take 3 months to review a situation where Vantage canceled the trip and we additionally had trip insurance. I am unhappy and frustrated at this point and am tired of calling and not getting any useful information.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    Thank you for bringing the passengers’ concerns to our attention. The Coronavirus world health event has caused severe disruptions in the travel industry. There were a number of departures that needed to be cancelled due to government restrictions, and as a result, we are processing thousands of requests. Vantage is devoted to delivering exceptional customer service and working very hard for all its passengers.

    This is an extraordinary situation for everyone in the travel industry, and we understand the impact this is having on our guests as well. We are working diligently to get to every request – it will just take longer than usual. We thank Mr. Bernstein & Mrs. Huston for their patience.

    Profile pic of the author.
    Customer Service

    Reviewed June 24, 2020

    We planned a substantial trip for May of 2020 with three other couples, all of us prepaid in full. Vantage cancelled the trip due to Covid-19. All four couples have been promised refunds several times. None of us have seen one penny of our money refunded yet. Each phone call is met with promises, but no refund and no plans have yet been issued.

    Customer ServiceStaff

    Reviewed June 20, 2020

    We previously traveled with Vantage and really enjoyed the cruise. All of the Vantage personnel were professional and very friendly as are their telephone representatives. We were looking forward to a Norwegian cruise this year. In order to qualify for a discount, we prepaid for the entire trip. With our age and the covid-19 virus, we decided that it was prudent to cancel our trip and pay the cancellation fee.

    On April 14th we canceled our trip and received an email from Vantage that we would receive our refund and that refunds were normally processed in 30 business days. We had previously been advised that, due to the virus, it may take 45 business days. It is now June 20th and Vantage has informed us that they don’t know when we will receive our refund. The Vantage finance group managed to withdraw the funds from our account within two days but has been unable to return our money in over two months. This episode has made us rethink our opinion of Vantage travel.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    We regret to hear of Mr. & Mrs. Wallis’ disappointment. Due to the Coronavirus world health event, we are processing thousands of requests with limited staff. Consequently, we are experiencing severe delays which is not the norm. We do apologize that you weren’t given the proper expectations which has been addressed with our team. Vantage stays committed to delivering excellent customer service, and we are working hard for our passengers. We will get to every request, but it will take longer than usual.

    We’re glad to hear that the passengers did enjoy their past journey with Vantage, including the customer service from Boston and our overseas team. Their continued patience is greatly appreciated.

    John increased rating by 2 stars.
    After a positive interaction with Vantage Deluxe World Travel, John increased their star rating on May 30, 2020.

    Updated review: May 30, 2020

    After a 13 week delay, Vantage Travel did provide us with a full refund as promised.

    Original Review: May 21, 2020

    In February of 2020 Vantage called us to let us know that they were canceling our 2020 Iceland cruise. Micah assured us that, since Vantage was canceling the cruise due to insufficient interest, we would get a 100% refund, including the $3,000 we had paid for travel insurance. We even received a letter from the founder confirming that. They did warn us it might take up to six weeks for us to get our refund. That was over 12 weeks ago. They appear to be stealing our money right before our very eyes. Numerous attempts to get information about our refund keep running into a stonewall. And yet they continue to take deposits from unsuspecting customers who will probably never see their money again. Unacceptable and probably unethical. Perhaps their will have to be a class action suit.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    We apologize for any inconvenience Mr. & Mrs. Keany have experienced. Due to the severe disruptions in the travel industry caused by the Coronavirus world event, our staff is processing thousands of requests. Our team is dedicated to delivering exceptional customer service; however, we are experiencing delays. This is an extraordinary situation for everyone in the travel industry, and we understand the impact this is having on our guests as well.

    Our records indicate Vantage has processed their refund back to their account on file on January 13, 2020. Again, we apologize for our delays and hope to see you on a future Vantage Cruise or Adventure Tour once we can all travel safely again!

    Reviewed Jan. 10, 2020

    Vantage canceled our trip because there were insufficient people signed up. We had booked a year in advance and also had to pay for the trip well in advance. Vantage informed us that according to their policies, a refund would be issued within 30 days. We have contacted them several times beyond the 30 day time period and have not received any good reasons why our funds are not being returned other than accounting has not yet processed it.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    We apologize sincerely for any frustration felt by Mr. Krasnow and Mrs. Nalven. Our accounting team was experiencing some delays; however, the refund has now been processed for the passengers. We apologize for the delay again, and regret that another departure date did not work for the passengers when the original departure date for this journey had to be cancelled due to lack of participation. We hope to welcome them on another journey soon.

    Customer ServiceOnline & AppStaff

    Reviewed Jan. 4, 2020

    Recently I tried to book a 13-day Nile river cruise. While I was just booking for my spouse and me, I told the sales rep that 4 other people would also join us for the cruise. He said there were some operational issues, so he couldn't confirm the trip immediately (although another salesperson was willing to confirm the day before), I should pay $1000 refundable deposit by ACH (which I did) and they would confirm everything in 2-3 days. I did that. I then called a couple of days later to book the space for the other 4 people and was told that although cabins were available, they needed another 2 weeks to confirm. I found that fishy and decided to cancel my booking and was told that I would get a refund back in 3-4 weeks. I wasn't happy with the delay but went along.

    A few days later, their website showed that all Nile cruises for 2020 were sold out (actually canceled). Since then I've tried to get my refund and have talked to many agents but the refund hasn't come through. Today I was told that it may take 5 weeks or more because of the holidays. The accounting department is never available but the sales people keep promising to call back and update me (which they never do) when I'll get the refund. I'm sure I'll get it back someday but the whole experience is very frustrating. I wish I had paid by CC. Then I could get the refund from them. I suggest don't pay them by ACH withdrawal from your bank!! For me, I'm done with Vantage forever!!

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    We regret to hear of any confusion or frustration regarding our booking procedures. If a journey is not operationally ready to book, a passenger can make what is a called a 'Pending Reservation' which is fully refundable. Upon making a decision on their preferred trip, a passenger can change that pending reservation into a live one at which point our regular schedule of cancellation fees would be applicable. Ravi cancelled his pending reservation which makes the deposit on this reservation fully refundable. We do apologize for the delays.

    Our records indicate their refund was processed by Vantage back to the customer's payment account on file. We thank the passengers for their patience and hope to see them on a future Vantage Cruise or Adventure Tour once we can all travel safely again!

    Customer Service

    Reviewed Dec. 14, 2019

    My friend and I have travelled with Vantage several times. We have always had great experiences. This time, however, was different. In Jan 2018, we booked a trip that took us to Chile (including Easter Island) and then on 18-day cruise to Antarctica. The trip was for Jan 2019. In May 2018, we got a call that the ship for our cruise would not be done in time so, as compensation, they offered us any of several similar trips AT NO EXTRA COST. We selected on that departed in Oct. 2019 and added several days in Peru.

    Exactly 4 days before we were to leave, we were notified that the Peru part of the trip had been cancelled. We would not be leaving for another 12 days. We had a choice of cancelling the entire trip for a full refund, or taking $3500 (to be refunded) and continuing with the rest of our trip. We chose to take the refund of $3500 and take the trip. Part way into our trip, we were notified that the refund would not be $3500, but rather $786. We have been going back and forth with Vantage for over a month and now they won't even e-mail or call us anymore. And nothing has been refunded to us. We already have another trip scheduled with Vantage but, if we decide to go on that trip, it will probably be our last.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    We wanted to update this response as it does not accurately reflect the guest’s outcome. We sincerely apologize to Ms. Hamburg for our miscommunication regarding the per diem amount of the missed Peru portion of their trip.

    Our records indicate that we processed a refund for $875 to the guest on January 7, 2020. Due to the confusion, as a gesture of goodwill, we further provided Ms. Hamburg with a Future Travel Certificate in the amount of $1000, which she has already applied to 1 of her 3 open reservations with us for 2021! We look forward to welcoming her to South America and the Galapagos Islands in 2021 once we can all travel safely again!

    Customer ServiceStaff

    Reviewed Nov. 23, 2019

    Earlier this year (May 28 - June 8) my wife and I did an Amazon River Cruise. We visited Lima, Iquitos and took a 7 day cruise on the Amazon and several of its tributaries. Prior to the trip, I called Vantage with several questions, none of which the agent was able to directly answer - most of her answers were predicated with the phrase, "well, I believe it's this way..." which didn't leave me with any confidence in what she told me as her statements appeared to be guesses rather than factual answers.

    Our biggest complaint however came after the trip was over. Our two adventure leaders had been taking many photographs throughout the course of the trip and promised to make them available to all of us (at no charge) following the journey. After we got home, my wife and I waited patiently for these photos to be made available. After waiting for months, I contacted both guides directly via email and heard nothing. I contacted them again, similarly, there was no response. I went on the Vantage website and attempted to engage the "chat service" available there. It kept kicking me out.

    Given the expectation that had been set re., getting some pictures from the adventure leaders, there were a few times, I deliberately refrained from taking a number of pictures while on the trip - thinking their camera equipment was really good and seeing the number of pictures they were taking. There were a couple of specific pictures they took of my wife and I that would have been nice to have. I have followed up with a number of the other guests on this trip and they report the same experience with lack of follow-up and absolutely no reply to repeated email contacts. Vantage should do better.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for bringing the concerns of Michael and Patricia to our attention. We are sorry that their inquiries on their journey were not addressed to their satisfaction. Our customer service team does their best to answer any inquiries on our trips around the world. Training is reinforced regularly to keep our team up to date and informed on our journeys. If there is an inquiry on which we do not readily have the answer, we are happy to seek the answers from our regional experts and get back to the passenger accordingly.

    Furthermore, we apologize for any delay in the photos from the tour director which were supposed to be sent to the passenger via email. A link with the pictures has since been sent to the passenger.

    We appreciate the passengers’ feedback which is important to us in our ongoing efforts to improve our quality and service levels. Despite these issues, we are happy to hear they did enjoy their overall journey through the Amazon and hope to welcome them back on another Memorable Journey.

    Customer Service

    Reviewed Oct. 21, 2019

    Was just looking over our itinerary and realized I had paid for our trip months ago and assumed that they had booked our airline part of the trip. Well, the info for the flights I have but they never ticketed it. I will call them today and good luck, they never answer the phone. Don't think I will ever book a trip again with Vantage.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    Thank you for bringing to our attention the concerns of Katherine. Vantage books a passenger's flights but does not typically ticket until approximately 45 days prior to departure. We want to ensure flexibility in case there is a program change or the passenger wants to make a change in their travel plans. However, we will gladly ticket the flights if a passenger makes this request. We hope this clarification is helpful and look forward to welcoming Katherine and Richard on this journey.

    Customer Service

    Reviewed Oct. 17, 2019

    I booked travel with Vantage over a year ago. Great Northern discovery. Our trip was scheduled for September 2-15. Our return flight was scheduled for September 16 instead of on the 15. I caught the mistake the Friday before the end of the trot rip. We had bought premium economy and got Economy seats, very uncomfortable for the long flight back home. I have contacted Vantage via written letter, phone call and email with no response. I do think we should be reimbursed for the cost difference and also while waiting at the airport for tickets we had to contact Vantage several times! Poor customer service!

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
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    Thank you for giving us the opportunity to address Susan’s concerns. Susan and Keith paid for premium economy but when their tickets were rebooked, the upgrade was not available on the return. A refund for that segment will be processed for Susan and Keith. We certainly apologize for the delay in resolving this issue. An email has also been sent to the passengers addressing the matter.

    Customer Service

    Reviewed Aug. 29, 2019

    I have a trip booked with Vantage in October. I have had the WORST experience with Vantage. They DO NOT return phone calls and will state that they have including the Vice President of Vantage Air Department. I was home at the time of all the calls. The phone never rang nor did they ever leave a message. They booked me on Egypt Air which according to the reviews is one of the WORST airlines operating. I paid extra for business class and I understand it is horrible. Vantage DO NOT respond.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    Thank you for bringing Susan’s concerns to our attention. Our flights team does their best to reach out to passengers to advise of routing and carriers prior to issuing tickets. A member of our flights team has spoken to Susan to resolve this matter.

    Verified purchase
    Staff

    Reviewed Aug. 13, 2019

    Thanks to excellent itinerary provided by Vantage, the outstanding leadership provided by Djukan **, our cruise director, and the service from crew of La Perla we just had the greatest vacation ever! This was our 9th trip with Vantage and we could never find a better company to experience the culture of the destination: the food, the home experience, the history, the government over the years, multiple locations and experiences, the music and dance, and the beauty of the entire country. Djukan was an outstanding program director and all local guides were very good. We definitely recommend this trip!

    Customer Service

    Reviewed Aug. 12, 2019

    I have had nothing but problems with Vantage. The guides and others were great, but trying to deal with customer and travel dept. were the worse experience. After the cruise I was told by customer service that I could only contact by e-mail. His name is Steve. I paid for 5 people to travel on business class and went to Madeira island. When returning we had to pay for luggage as 4 were on economy. I tried to talk to someone about this problem but got nowhere. They owe me for the luggage charge. We were business class all the way. How can you get rid of bags on returning.

    I had other problems. Wanted to tell Vantage how bad I had been treated, but It is evident they don’t care. I paid them over 50,000 for this family trip. I have traveled with Vantage three other times but I will never recommend them. I have a place in the Villages and will post on all publications of my ordeal. What a disappointment for what I thought would be a great Christmas Present for my family.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    We wanted to come back and update our response in this matter to reflect the outcome of this complaint. We sincerely apologize to Marie for the frustrations she experienced on her family’s holiday with Vantage. Vantage guarantees flight upgrades on the Long-Haul International flight segments only. Flight upgrades into Premium Economy and Business Class are not guaranteed on short haul, or domestic flight segments.

    While Vantage is not responsible for any Baggage fees incurred, as a gesture of goodwill, we did process a refund for the baggage fees incurred for these guests. We are happy we were able to resolve these items that Marie shared with us. We hope to see her on a future Vantage Cruise or Adventure Tour once we can all travel safely again.

    Online & AppStaff

    Reviewed July 28, 2019

    This Tour was Outstanding. Starting in Jo'Berg with Soweto Tour and then going to Chobe, Hwange, and Kruger with Victoria Falls in between. Chobe was wonderful with all the river Safaris and getting up close to the animals and tracking a pride of lions down to the water hole. A special treat was the morning going out on the boats equipped with the telephoto lens camera and getting amazing shots of game and elephants crossing the river.

    Our guide, Steve **, made this trip enjoyable and is a real asset to Vantage. He was with us for 20 days and kept his sense of humor and got across border crossings with a minimum of hassle-and was always there. The Victoria Hotel Falls besides being a place of history from the the old days of the British Empire was most enjoyable. I cannot imagine visiting Victoria Falls and not staying there. With a full 5 days on the extension to Cape Town (as we had a red-eye out of CPT) was a most satisfying way to end the trip-a day outing to the wine country, another day to Boulder, the penguins, and the Cape of Good Hope, Table Mountain, and then two days we we arranged trips out to Robben Island and to Kirstenbosch Gardens on our own.

    This Best of Africa Tour along with the Cape Town extension is the best value, as I see it, for a tour that combines the safaris with cultural and natural wonders in this part of Africa. And I could go on and on about the Hwange tented camp which was a special venue. With this experience we are taking another tour with Vantage to South America. I am upset with them that I took the time to write a similar review for their website and it never appeared? Even after contacting them. Would seem to be in their best interest to have some updated reviews! Vantage are you reading this?

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    David and Paula – it's great to hear you have thoroughly enjoyed one of our most popular and loved land journeys to southern Africa: The Best of Africa. Thank you for your commendations on the overall itinerary and accommodations as well as the service from your adventure leader, Steve. A great way to maximize your experience is to take advantage of our pre or post trip extensions, and we are glad you have ended the journey with some time in lovely Cape Town. We look forward to welcoming you back on many more adventures.

    Customer Service

    Reviewed July 21, 2019

    We along with nine other friends were booked on the Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales that was schedule for June 20, 2019 through July 10, 2019. This relaxing river cruise turned into a bus tour from hell. We were told the ship could not continue due to the apparent damage to a lock on the canal, which stranded our boat. I believe the ship became stranded on or about June 28, 2019.

    On the evening of July 1, 2019, we were summoned to a meeting where we were informed that it did not appear the lock would be repaired in a timely manner. We were further advised that we would now be bused to the rest of our destinations, and we would miss some of the excursions. During the meeting the Hotel Manager, Enio, advised that once we got home, we would be contacted by representatives of Vantage to arrange for a reimbursement for our shortened river cruise. To date we have not been contacted.

    On July 2, 2019, we all loaded on the buses and headed down the road. We did not get very far before the bus we were assigned to experienced a blown out tire, which further delayed our trip. Furthermore the luggage from the boat was loaded into a cargo truck with the plan it would be delivered to our hotel. As with the rest of this trip, that did not work out either, as the truck apparently got lost causing a delay in the delivery of our luggage until after bedtime. To further add to this failed adventure, while standing in line outside the hotel we were taken to, my wife’s cell phone was stolen by a team of pickpockets. We have filed a claim to our travel insurance for this, so hopefully we will get some help with this.

    I called Vantage to see about the refund mentioned before we left the ship and they stated this was the first they had heard of a problem? They finally gave me an email address to write to, but again I have not heard anything. I would be weary of booking a river cruise since there are only single locks along the canal so if one breaks, you are stuck and apparently Vantage doesn't care if your pricey river cruise get ruined.

    Vantage Deluxe World Travel
    Vantage Deluxe World Travel
    Pinned

    We wanted to come back and update our response to reflect the outcome of this guests’ review. It was most unfortunate Vantage had to make some last-minute adjustments to your River Cruise due to damaged canal locks preventing our ships through passage. We sincerely regret the inconveniences these last-minute changes to your trip have caused.

    Due to the inconveniences the guests experienced, we offered a Future Travel Certificate in the amount of $935.00, which represents a per diem amount based on the number of days affected by the broken canal locks. In addition, we have invited these guests on our Customer Appreciation River Cruise, which was originally scheduled for 2020, has since been postponed to 2021 due to the ongoing pandemic. We look forward to seeing them on the Danube River next year once we can all travel safely again.

    Verified purchase
    Staff

    Reviewed June 25, 2019

    The tours were all well organized and the guides were knowledgeable and friendly. We enjoyed the laid back feel of the river cruise through the Douro Valley. Service on the boat was exceptional. Staff was friendly and helpful. The food was excellent. Our cruise director Carmen was always available when needed and made every effort to make sure people were enjoying themselves