Vantage Deluxe World Travel Reviews

Thank you for the opportunity to respond to John’s review. We sincerely apologize for the severe delays that we continue to experience due to the continuing Covid-19 Pandemic. Our team would like to investigate your matter further. Unfortunately, we are unable to locate your account with the information provided to us by Consumer Affairs. Please send us an email to customercare@vantagetravel.com with either your customer number or reservation number so our team can locate your account, investigate your concerns and respond accordingly. We look forward to receiving your email and assisting you further.

Thank you for the opportunity to respond to Kathleen’s review. We sincerely apologize for the severe delays that we continue to experience due to the continuing Covid-19 Pandemic. Our team would like to investigate your matter further. Unfortunately, we are unable to locate your account with the information provided to us by Consumer Affairs. Please send us an email to customercare@vantagetravel.com with either your customer number or reservation number so our team can locate your account, investigate your concerns and respond accordingly. We look forward to receiving your email and assisting you further.

Thank you for the opportunity to respond to Peter’s concerns. We share in his disappointment with our decision to modify and postpone our 2020 departures (and 2021 departures through August 25, 2021) due to the unprecedented Government restrictions imposed on travel due to the Covid-19 Pandemic.

Please understand, Peter is not due a refund as per our Terms and Conditions which were agreed to by the customer upon making their initial reservation. We specifically refer to our Alterations and Modifications Section where it clearly states:

“We reserve the right to modify tour itineraries and substitute hotels and accommodations in our discretion … Additionally, Vantage may, for any reason, without prior notice, cancel a cruise; deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the vessel; take any and all necessary action to comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute a vessel or other transportation or lodging. Vantage is not responsible for any losses you may incur as a result of such cancellations or deviations.”

These same terms are always available via our website www.vantagetravel.com and can also be found at the bottom of the webpage “Terms and Conditions”. Vantage reserves the right to postpone our journeys due to Force Majeure.

As such, Peter was given the option to move to a 2021 departure of the same trip and be price protected or receive trip cost credit plus an additional incentive credit amount to be applied towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

Currently, he has an active and open reservation our October 12th, 2021 departure of our Seine River Cruise. He can view this reservation within his My Portfolio Account. Please understand if the postponed departure date does not work for Peter, he may move to any other available Vantage Cruise or Adventure Tour or accept the future credit offer including the additional credit incentive to be applied later towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

In conclusion, Peter is not eligible for a refund as stated above. Peter will need to contact us directly if he would like to modify his current reservation or accept one of the other options available to him. We regret that some callers are experiencing longer than normal hold times when calling, however our team is here answering incoming calls and responding to email correspondence during our normal business hours. We look forward to assisting him.

Thank you for the opportunity to respond to Greene’s concerns. As we explained to Greene in our email to him dated February 11, 2021, the email from Mr. Lewis sent April of 2020, did not give blanket refunds into infinity but addressed the Future Travel Credits. This is clearly stated in the email Greene referred to: “You'll have 12 months from the date of issue to utilize your Future Travel Credit; if you are unable to use your credit after 12 months, Vantage will be happy to issue a refund of the original amount paid.”

Our records indicate that Greene chose to cancel his reservation and move the funds into a “Pending Reservation” or Future Travel Credit on April 07, 2020. We further show that on April 13, 2020 he chose to apply the Future Travel Credits/Pending Reservation into a confirmed reservation for our Portugal & Spain: Treasures along the Golden Douro River Cruise.

Please understand that on April 13, 2020 he chose to use his Future Travel Credits when he applied them to his current confirmed reservation. Once the Credits were converted to a confirmed reservation are then bound by our Terms and Conditions.

On November 27, 2020, Vantage made the decision to postpone his departure due to the pandemic. This made the reservation ineligible for a cash refund. We made him aware of this in our Terms and Conditions, within the Alterations and Modifications Section where it states:

“We reserve the right to modify tour itineraries and substitute hotels and accommodations in our discretion… Additionally, Vantage may, for any reason, without prior notice, cancel a cruise; deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the vessel; take any and all necessary action to comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute a vessel or other transportation or lodging. Vantage is not responsible for any losses you may incur as a result of such cancellations or deviations.”

We understand that his departure date has been modified and postponed a few times due to the ongoing pandemic and he currently has a confirmed departure for April 8, 2022.

Regarding the Optional Tours Greene References, for 2022, Vantage has moved to a more inclusive environment and are now including all touring for the majority of our journeys. Because if this and Greene’s ineligibility for a refund with this reservation, our Accounting Team is in the process of creating a Future Travel Certificate for $838.00 in Optional Tours that he previously paid for. We regret that this is delayed in processing, however once processed Greene will be able to see this Future Travel Certificate within his Travel Rewards section within his My Portfolio Account.

In conclusion, Greene’s reservation is not eligible to receive a cash refund due to our Terms and Conditions as explained above. We appreciate Greene’s continued patience while our team processes his Future Travel Certificate for the Optional Tours as explained above.

Thank you for the opportunity to respond to Elsa’s concerns. We sincerely apologize to Elsa for the extreme delays our company continues to experience due to the unprecedented Covid-19 global pandemic.

We regret that callers are experiencing a much longer than normal hold times when calling our offices, however our team is here during our business hours answering incoming calls and responding to email correspondence.

Our records indicate that we most recently corresponded with Elsa as recently as this past Friday, February 26, 2021.

We confirm Elsa is due a refund for reservation 575702. Our Team is working diligently to resolve every request, including her refund.

Unfortunately, we are still unable to provide her with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank Elsa and appreciate her continued patience as we work towards their resolution.

Thank you for the opportunity to respond to Maria’s review. We appreciate her comments and the time she spent to share them. Maria reserved 2 separate journeys through Vantage. We will address both reservations in this response.

Regarding her reservation for our Essential Holland & Belgium Culinary River Cruise with a departure date of April 6, 2020. Our records indicate Maria contacted Vantage on March 10, 2020 via telephone, speaking with our agent Mark. In that conversation, Maria advised Vantage she had chosen to cancel this reservation due to concerns of the Covid-19 Pandemic. Mark advised her in that call she was cancelling 27 days prior to her departure date and would be in 100% Trip Cost Penalty. He further reminded her that she did not have a Travel Protection Policy purchased through Vantage, hence there would be no reimbursements coming to her from Vantage for this cancellation. Mark further advised that our Cancellation/Yield Team would be reaching out to her within the next few days to finalize her cancellation. This same call was later reviewed by our Management Team and the above was re-confirmed. We regret that the Cancellation Team was unable to call her within that specified time frame.

However, Maria called us on March 14th, 2020 and spoke with Marlene who offered a goodwill gesture to Maria to transfer her funds paid plus an additional amount of $250.00 into a Future Travel Credit applicable towards any Vantage Cruise or Adventure Tour departing on or before the end of 2020. Keep in mind at that time, we had no way of knowing the pandemic would last as long as it has.

Maria then called us on April 13, 2020, speaking with Suzanne, and canceled her Future Travel Certificate, declining the offer previously made by Marlene. Maria then requested a refund of her funds, however she is not due any refunds as per our cancellation policy stated in our Terms and Conditions. It is important to note that Maria chose to cancel her reservation prior to Vantage making any determinations on her originally scheduled departure. What Vantage did after her decision to cancel is irrelevant. The offer of the Future Travel Certificate was a goodwill gesture on behalf of Vantage, which was accepted then later declined by Maria.

Maria also reserved our On Safari in Kenya & Tanzania Safari Package scheduled to depart January 14, 2021. Maria contacted us on June 17, 2020, 211 Days prior to the scheduled departure date, via our online chat portal advising she had chosen to cancel this reservation, also due to Covid-19 Pandemic concerns. Sabrina advised her in the chat that she paid a $500 deposit and by cancelling that day, she was subject to a $300.00 cancellation fee. Sabrina further advised she would receive a $200 reimbursement from this cancellation. Vantage processed the $200.00 refund back to Maria’s original Form of Payment on September 24, 2020.

In Conclusion, Maria is not due any refunds for Holland & Belgium River Cruise she chose to cancel. Vantage has already processed the refund that was due her from her decision to cancel her African Safari. Vantage now considers both matters closed.

Thank you for the opportunity to respond to Kathleen’s review. We sincerely apologize to Kathleen for the extreme delays our company continues to experience as the Covid-19 pandemic progresses. We confirm Kathleen is due a refund for Reservation 575791. Our team is working diligently to resolve each and every request, including Kathleen’s refund.

Unfortunately, we are still unable to provide her with a definite time frame for receipt. We recognize this is completely outside our normal scope of business operations. We thank Kathleen and appreciate their continued patience as we work towards her resolution.

Thank you for the opportunity to respond to Linda’s concerns. We share in her disappointment with our decision to modify and postpone our trips due to the unprecedented Covid-19 Pandemic. We further apologize for our continued delays and long hold times as we continue to navigate through these difficult times.

Please understand, Linda is not eligible to receive a refund as per our Terms and Conditions (Alterations & Modifications Section) which were agreed to by the customer upon making their initial reservation. These same terms are always sent to the customer after making a reservation with Vantage and are always available via our website www.vantagetravel.com at the bottom of the webpage “Terms and Conditions”.

As such, Linda was given the options to move the same trip to a 2021 departure of the same trip and be price protected, move to any of our other available trips with no penalty or receive trip cost credit plus an additional incentive credit amount to be applied towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

In conclusion, Linda is not eligible to receive a refund as stated above. She currently has a Future Travel Credit on file (with Additional Credit Incentive) within her Customer Account at Vantage (**) valid towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022. We ask Linda to please contact us directly if she has any questions regarding her Future Travel Credit, or the options available to her.

Thank you for the opportunity to respond to David’s concerns. We share in his disappointment with our decision to postpone his departure due to the continuing effects of the unprecedented Covid-19 Pandemic.

Please understand David is not due a refund as per our Terms and Conditions which were agreed to by the customer upon making their initial reservation. We refer to the Alterations and Modifications section of our Terms and Conditions, where it states:

“We reserve the right to modify tour itineraries and substitute hotels and accommodations in our discretion … Additionally, Vantage may, for any reason, without prior notice, cancel a cruise; deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the vessel; take any and all necessary action to comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute a vessel or other transportation or lodging. Vantage is not responsible for any losses you may incur as a result of such cancellations or deviations.”

These Terms are emailed to the customer after making their reservation and are always available via our website www.vantagetravel.com at the bottom of the webpage “Terms and Conditions”.

As such, David’s reservation was automatically moved to the same ship route, however on our sister ship Odyssey and a similar date within the same season, but in 2022. If he does not wish to stay on that departure, he can also move to any of our other available departures with no penalty. David can also accept a Future Travel Certificate (with additional credit incentive) to be applied towards a future Vantage Cruise or Adventure Tour departing on or before the end of 2022.

In conclusion, David is not eligible for a refund for the reasons stated above. We ask David to contact us directly if he has any questions regarding the options available to him.

Thank you for the opportunity to respond to Ms. Judith’s concerns. We share in her disappointment with our decision to modify and postpone our trips due to the unprecedented Covid-19 Pandemic.

Please understand, Ms. Judith is not eligible to receive a refund as per our Terms and Conditions (Alterations & Modifications Section) which were agreed to by the customer upon making their initial reservation. These same terms are always sent to the customer after making a reservation with Vantage and are always available via our website www.vantagetravel.com at the bottom of the webpage “Terms and Conditions”.

As such, Ms. Judith was given the options to move to a 2021 departure of the same trip and be price protected, move to any of our other available trips with no penalty or receive trip cost credit plus an additional incentive credit amount to be applied towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022.

In conclusion, Ms. Judith is not eligible to receive a refund as stated above. She currently has a Future Travel Credit on file (with additional Credit Incentive) valid towards any Vantage Cruise or Adventure Tour departing on or before the end of 2022. We ask Ms. Judith to please contact us directly if she has any questions regarding the options available to her.

Thank you for the opportunity to respond to Linda’s review. We confirm that Linda was reserved on our Best of Africa Safari departing on August 20, 2020. We further confirm that Vantage did not make any decisions on this departure’s postponement or modifications due to the Covid-19 Pandemic until July 23rd, 2020.

Linda initiated the Cancellation Procedures with her email to us dated May 8th, 104 days prior to her scheduled departure date. She was then contacted by our Cancellation Team on May 15th when she spoke with Doug and finalized her request to cancel. As per our Cancellation policy, cancellations that occur within 120-91 days prior to their departure date are subject to a $500 per person cancellation penalty.

Our records further indicate these guests did not purchase Travel Protection offered by Vantage. If they purchased this elsewhere, we recommend they submit a claim on their Travel Protection Policy for reimbursement of the penalized amounts.

We confirm Linda and Jeanette are due a refund minus applicable penalties as stated above for reservation 576385. Our Team is working diligently to resolve every request, including their refund.

Unfortunately, we are still unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank Linda and Jeanette and appreciate their continued patience as we work towards their resolution.

Thank you for the opportunity to respond to David’s review. We sincerely apologize for the extreme delays that Vantage continues to experience due to the ongoing Covid-19 Pandemic.

Our records indicate the guest chose to cancel their reservation upon their call to our office on April 6, 2020. This was then followed up by their written confirmation of their decision to cancel that was received later that same day. Unfortunately, we do not show any record of a March 29th email in our system. As per our cancellation policy, the guests cancelled within the 120-91 days prior to the departure date of their trip and are subject to loss of deposit, $500 per person. The guests would have been within this same range if cancelled on March 29th (115 days prior) or April 6th (107 days prior).

We confirm the guests are due their refund, minus the applicable penalties for canceled reservation #**. We understand that our standard policy with refund timeframes is to refund within 30 days, however due to the continuing effects of the ongoing pandemic, we are unable to meet that time frame. We further confirm their refund continues to be delayed with Vantage.

Unfortunately, we are unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank David for his continued patience as our team continues to work towards his resolution.

Thank you for the opportunity to respond to Nancy’s review. We sincerely apologize for the extreme delays that we continue to experience due to the ongoing pandemic.

Our records indicate that Nancy voluntarily chose to cancel her reservation on April 3rd, 2020 when she contacted our office and sent a subsequent email to confirm her desire to cancel her reservation. Please understand whatever Vantage did after her decision to cancel is irrelevant as Vantage did not postpone this departure until July 23, 2020. As such, her reservation was assessed the Cancellation penalties as per the cancellation policy stated within our Terms and Conditions. She is due the remainder balance of monies paid (minus these applicable penalties). It is this refund that is currently delayed with Vantage due to the continued effects of the ongoing pandemic.

Please note: Nancy should claim any penalized amounts on their Travel Protection Policy for reimbursement.

Unfortunately, we are unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We apologize for any inconvenience caused by our severe delays. We thank Nancy for her continued patience as our team continues to work towards her resolution.

Thank you for the opportunity to respond to Marilyn’s concerns. We sincerely apologize to Marilyn and her four traveling companions for the extreme delays our company has been experiencing due to the ongoing Covid-19 global pandemic. We confirm Marilyn and her friends are due a refund for the following reservations: 569689, 569687, 569690, 570199 & 579655. Our Team is working diligently to resolve each and every request, including their refund.

Unfortunately, we are still unable to provide them with a definite time frame for receipt. We recognize that our time frames have been completely outside our normal scope of business operations. We further apologize for the inconveniences caused to them by our company’s delays. We thank Marilyn and appreciate their continued patience as we work towards their resolution.

Thank you for the opportunity to respond to the James’ concerns. We sincerely apologize for the extreme delays our company continues to experience due to the ongoing Covid-19 Pandemic.

Our records indicate the customers chose to cancel their reservation via our online Chat Service on March 16, 2020. Ten days later, we contacted the customers and made an offer to place the funds into a Future Travel Credit including an additional credit incentive amount. The customer accepted this offer and the Future Travel Credit was then created within their customer account.

Important to note: The guests original departure date was May 1, 2020. Vantage did not extend our suspension of this trip until April 6, 2020. This is after the guest’s decision to cancel their reservation. As of March 16, 2020, Vantage was still planning to operate this departure as scheduled.

On June 23, 2020 the guests contacted our office and requested to cancel their Future Travel Credit on file and requested a refund. At that time, the guests were advised since the future travel credit was created as a result of the guest’s decision to cancel, their refund request will be treated based on the original date of cancellation of March 16, 2020. This means, the guests cancelled 46 days prior to their originally scheduled departure date. As per our 2019 Cancellation policy (Based on when the guests originally made this reservation) were subject to a 65% trip cost penalty. The guests purchased Travel Protection. After they complete the claim process with Trip Mate, will reimburse the penalized amounts. The cost of their travel protection policy is non-refundable. Vantage will be refunding the remainder 35% portion, which is delayed. When combined with the reimbursement via their Trip Mate claim will provide complete restitution from their decision to cancel their reservation.

We recognize these guests are due their refund of the 35% trip cost as per our 2019 cancellation policy. We apologize for any inconveniences these extreme delays have caused. Our team is working diligently to resolve a myriad of situations, including their refund. We appreciate their continued patience while we work towards their resolution.

Thank you for the opportunity respond to this review. We sincerely apologize to our faithful and steadfast customers for the extreme delays our company has been experiencing due to the ongoing Covid-19 Pandemic.

We value our customer’s loyalty, having traveled with us 25 times and counting. We immediately contacted them directly and worked diligently towards their resolution. We are confident that after the guest verifies our actions, will confirm and agree the matter has been resolved. We thank them for their patience and look forward to welcoming them onto a future Vantage Cruise or Adventure Tour once we can all travel safely again.

Thank you for the opportunity to respond to Ms. Deborah’s concerns. We sincerely apologize to Ms. Deborah for the extreme delays our company has been experiencing due to the unprecedented Covid-19 global pandemic. We confirm Ms. Deborah is due her refund and are working diligently to resolve each and every request, including Ms. Deborah’s refund.

Unfortunately, we are still unable to provide her with a definite time frame. We recognize that our time frames have been completely outside our normal scope of business operations. We further acknowledge and regret the perception our customers have received by our failure to provide definite time frames regarding refund receipts as well as call backs. We thank Ms. Deborah and appreciate their continued patience as we work towards her resolution.

Ann – Thank you for taking the time to share this great feedback! We are thrilled you have enjoyed your trips with us as much as we have enjoyed showing you the world. The National Parks are truly a sight to behold and we are happy our tour is one of your most memorable journeys! Vantage truly is an industry leader when it comes to our Solo Traveler Options. We can’t wait to see you next year as you embark on your solo adventures with Vantage aboard our Brand-New Ocean Explorer!

Thank you for the opportunity to respond to Mrs. Sandra’s concerns. We sincerely apologize to Mrs. Sandra for the extreme delays our company has been experiencing due to the unprecedented Covid-19 global pandemic. We confirm Mrs. Sandra is due her refund and are working diligently to resolve each and every request, including Mrs. Sandra’s refund.

Unfortunately, we are still unable to provide her with a definite time frame. We recognize that our time frames have been completely outside our normal scope of business operations. We further acknowledge and regret the perception our customers have received by our failure to provide definite time frames regarding refund receipts as well as call backs. We thank Mrs. Sandra and appreciate their continued patience as we work towards her resolution.

Thank you for the opportunity to respond to this review. We sincerely regret their displeasure with our decision to postpone our 2020 departures due to the severe global travel restrictions imposed due to the Covid-19 Pandemic. We make our guests aware of the possibility to alter, modify or postpone any journey within the Terms and Conditions each guest agrees to by reserving a trip with Vantage. These Terms and Conditions can be found on our website, www.vantagetravel.com, at the bottom of our webpage and are sent to each customer who reserves a trip with Vantage.

These guests had 2 options available to them as follows: Option #1: Move to a future departure of the same trip and be price protected. Or Option #2: Receive trip cost credit plus an additional incentive credit to be applied towards any available Vantage Cruise or Adventure Tour departing on or before the end of 2022. Our records indicate the customer has a credit on file, including the additional credit incentive, within their customer account at Vantage. We further welcome the opportunity to work with our guests to ensure they understand these options available to them. Please contact our Customer Service Department directly if you have any questions or concerns regarding your credit on file.

Thank you for the opportunity to respond to this review. We sincerely regret their displeasure with our decision to postpone their 2020 journey due to the severe global travel restrictions imposed due to the Covid-19 Pandemic. Please understand these guests are not eligible for a refund.

We make our guests aware of the possibility to alter, modify or postpone any journey within the Terms and Conditions each guest agrees to by reserving a trip with Vantage. These Terms and Conditions can be found on our website, www.vantagetravel.com, at the bottom of our webpage and are sent to each customer who reserves a trip with Vantage.

These guests have 2 options available to them as follows:

Option #1: Move to a future departure of the same trip and be price protected.

Or

Option #2: Receive trip cost credit plus an additional incentive credit to be applied towards any available Vantage Cruise or Adventure Tour departing on or before the end of 2022.

Our records indicate the customer currently has a credit on file, including the additional credit incentive, within their customer account at Vantage.

We further welcome the opportunity to work with our guests to ensure they understand these options available to them. We are staffed and answering phones during our hours of operation. We do apologize to our guests for the longer than usual hold times experienced and other delays in our services that has been impacted by the global Covid-19 pandemic. Please contact our Customer Service Department directly if you have any questions or concerns regarding these options or your credit on file.

Thank you for the opportunity to respond to Christine’s review. We sincerely apologize to her for the extreme delays our company has been experiencing due to the unprecedented Covid-19 global pandemic. We confirm Christine is due reimbursements of the non-penalized amount by Vantage.

Earlier this month, we received notification from Trip Mate that their claim was approved, and that reimbursement is also due to be processed. Please understand our team is working diligently to resolve each and every request in the order it was received, including Christine’s refund.

Unfortunately, we are still unable to provide a definite time frame for receipt of these refunds. We apologize and recognize that our time frames have been completely outside our normal scope of business operations. We further acknowledge and regret the perception our customers have received by our failure to provide definite time frames regarding refund receipts. We have flagged Christine’s reservation to email her once the refunds have been processed. We thank Christine and appreciate her continued patience as we work towards her resolution.

Thank you for the opportunity to respond to this most detailed review. We sincerely apologize that their experience with Vantage has not met their expectations. Our records indicate that they cancelled their reservation on April 3rd, 2020. As per our standard Cancellation Policy located in our Terms and Conditions, you were assessed $300 per person Penalty by Vantage. This amount was claimed on the Travel Protection Policy for reimbursement.

Please understand Vantage does not own nor operate Trip Mate. They are their own company independent of Vantage. We have worked with Trip Mate for decades, but we do not own them. Vantage offers only 1 type of Travel Protection policy. This is a cancel for any reason policy. As long as you are cancelling for a covered reason, they will reimburse with a check. However, if your claim outcome was that you cancelled for a non-covered reason, then they reimburse in the form of a travel voucher. If you believe Trip Mate’s decision is incorrect, we recommend you contact trip mate and ask them to re-evaluate your claim.

The remainder portion is being refunded by Vantage, however the refund has not been processed and is extremely delayed. We sincerely apologize to you for this extreme delay as our offices have been inundated with requests and we are working these in the order received as quickly as we are able. We further regret any inconveniences these delays are causing you. Unfortunately, we are still unable to provide any definite timeline regarding the refund. In the interim, we have flagged your reservation to email you once your refund has been processed.

Thank you for the opportunity to respond to this review. We sincerely regret their displeasure with our decision to postpone his 2020 journey due to the severe global travel restrictions imposed due to the Covid-19 Pandemic. We make our guests aware of the possibility to alter, modify or postpone any journey within the Terms and Conditions each guest agrees to by reserving a trip with Vantage. These Terms and Conditions can be found on our website, www.vantagetravel.com, at the bottom of our webpage and are sent to each customer who reserves a trip with Vantage. They had the option to move to a future date of the same trip and be price protected or receive future credit to be applied towards any of our other available cruises or tours. The new cruise or tour must depart on or before the end of 2022. Our records indicate the customer chose the latter. We further welcome the opportunity to work with our guests to ensure he understands the options available to him. Please contact our Customer Service Department directly if you have any questions or concerns regarding your credit on file.