Vacations To Go Reviews

Use Vacation To Go for years. Never had any problems. Book 5 trips for the whole family with multiple rooms on 3 Cruise Lines for 5 years. Always had excellent service from 3 different agents. Current one is Byron. Prof. service.

We were schedule to go on a cruise on May 11, and were unable to go. We do not blame Vacations To Go we take full responsibility. My complaint is with Vacations to go Master Cruise Counselor Evelyn **. We were already wounded and Evelyn pour salt on our wound. I called Evelyn to request our refund on the specialty dining and internet. On one call she said I was a waste of her time. On my next call to Evelyn she went off on me screaming and hung up on me. I ask management to listen to the recording on August 19, around 4:28 pm. No Customer should ever be treated like I was. She was rude and unprofessional. On August 20, I did speak to Rhonda **, Vacations to go Manager. I want to thank her for the way she handle the matter and her professionalism. As a Customer we choose where we spend our money.

I've used Vacations to go 3 times, 2017, 2019 and most recently a month ago. I'm very surprised to see the negative reviews. I've had nothing but a great experience from beginning to end, my last agent being Ricardo. He explained everything clearly, answered every question I had, he did a terrific job!

Worse travel agent ever - I booked on a whim after looking at their site for years - to join a group of friends who had already booked their cruise. I thought their prices looked good - but honestly - it's been the worst experience ever in hindsight. The travel agent I was assigned was/is horrific. He is unable to answer the smallest questions, offered no “TA Experience” on which cabins are better, was unable to articulate proper responses to my questions, etc. There were NO perks whatsoever by using their services. I have since learned that reputable TAs should have access to a lot more TA benefits, information and savings to the customer. I DO NOT RECOMMEND using Vacations to Go for anything other than looking up info on their website. And then take that with a grain of salt - the prices they list are not exactly what is offered.

One of the worst travel agents I have ever worked with in my life. The extent of the issues are too many to write here. Summary: they never booked seats on the airlines for us, no help with ground transportation, booked a airport for one of the travelers FOUR HOUR drive from their home with other airports closer, booked a 5am flight with more convenient flights available. Consistently out of office with no response. Generic customer service phone number was no help, kept telling us it had to be escalated to a manager that was never around and never called back. This company is useless and nothing more than a scam to make money off of tour companies and airlines. Feel free to find a tour on their site but DO NOT BOOK THROUGH VACATIONS TO GO! Go to directly to the tour company and book through them directly.

My wife and I were completely satisfied with VTG. The price was great, cruise was excellent, and customer service agent was great also through the entire process. We took our cruise during The Eclipse in April and it was perfect. I just now noticed the negative reviews. We had no such issues. It looks like most of the negative reviews were a specific problem that VTG had no control over. Maybe we were just lucky, I don’t know. But I will use them again. They have the best overall prices.

Fake deals on the Vacations To Go site just to get their hands on your data. I would not recommend to do business with them. Found a deal, asked for a call, nobody called; I called them to tell me that everything is sold out, and the website is slow to update. :)))

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price. We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund. No waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks. Don't book through Vacations To Go.

Prices change everyday on their site. They quoted me $2200 for two people on a 2D cabin and when I compared to another travel site (Cruises.com) they were only $1365. Then I cross checked with Royal Caribbean's direct website and they were $1800. Have used V2G in past but never again. Even brought to the attention of the Executive Management and all he could say was sorry and didn't even try to match.

False advertising! I have yet to use them, but after seeing all the reviews I may not. Not to mention they are false advertising their prices. So when you see (You Save xx%), it's not true. When I checked the price on V2G and compared it to what the cruise line is offering, it is the exact same, and the cruise line is cheaper. One example is I looked at Royal Caribbean for a suite. V2G advertised $2,679 say I save 48%, but when I checked RCCL website for the exact same cruise, date, and room, they are giving me the exact same price. I even checked another cruise line like NCL and it was the same. If anything NCL was a couple hundred bucks cheaper. So save your time and just book with the cruise line and not a third party agent. Because after reading some of these reviews and seeing when people have issues, it's impossible to get anything done or corrected.

We are trying to go on the excursion in Cozumel for the trolly tour. In two words - don’t go! The directions are incorrect. It is confusing. We stood under the shopping village sign for 20 mins and even went to the office twice. The staff do not attempt to look for you. They just sat there chatting and laughing away. What service, huh? Don’t waste your money on this. It says likely to sell out - what a lie!

When I called to book a resort, they said, I booked 10 years ago, and I was difficult over a credit and misrepresented myself as a travel agency. First of all, I’m not a travel agency, so they obviously mixed me up with somebody without giving me an opportunity to defend myself. A bunch of little kids are running the place. It is a joke, plus I looked it up. You can save a lot of money by going to a different place and booking. They don’t offer much more. Insults!

Thank you Vacations To Go for investigating my issue and taking corrective action. I greatly appreciate your efforts in helping me get this resolved. You made it right and that means a lot.

We won a vacation with this company by listening to a marketing pitch. They strung us along for months. Two fees. We are out about 150. It takes so long before you realize you're scammed, you can't even get the money back from your credit card company. Don't do business with them.

I am writing to share my recent experience with Vacations to Go organization, specifically in relation to the Alaska cruise my wife and I took in September through the Holland America Line. To provide some context, we chose Vacations To Go for this trip due to a family reunion organized by a member who had used your services in the past. However, our overall experience with your agency was less than satisfactory, and I feel compelled to share our concerns.

Completed my first booking with VTG with Grace. I was booking an MSC cruise and have asked her a lot of questions before I paid in full. She appeared to be annoyed with every question I asked, but assured that I need to complete my booking first (make final payment) before I can make any special request for linked reservations. She has not rerate our deal on the day of final payment, price was lower on that date. She has found million of excuses why she cannot complete any of our requests after we completed the booking. The agent is unprofessional and has no knowledge about cruise lines she booked. Remember, VTG that you don't seek out customers, we reach out to you ourselves with fast deal we want and simply want you to book. Agent should know information about each product they sell and not guide customers to read cruise policies.

Paid for cruise on Azamara. VTG employee Yarit offered an upgrade to larger room for $2700. We called him four times within two hours plus emailed two times. When we reached him, he said that it was a busy day and the increase would now cost almost $5,000 additional. Valerie at Azamara refused to help and couldn’t locate the person who gave the quote although she did find the amount in their record. She said that it was no longer available and wanted the exorbitant amount that we would never pay. She said that if it was a mistake, Azamara would not stand by their word. Beware! There is no integrity here just breach of fiduciary responsibility.

So it was my guy's 60th birthday and I thought of buying an excursion in the Dominican Republic that would take us to the cigar factory, chocolate factory, rum factory and the museum. I had paid $69 each for the two of us. When we got off the cruise, we had to walk a long 25 minutes to reach the taxi service and that's when we found that we were late and the bus had left us. We were told that the tour started 30 mins after the ship got to the port. Nothing was mentioned in the email or the ticket about a specific time or a specific place that we were supposed to be at. Their instructions were very vague. We asked several locals about our meeting point and we ended up getting another taxi service to take us to the tour which was an expense that wasn't planned.

I called them to get a quote for group rate. Told me the rooms were going very fast and there was no group rate for under 8 rooms. I said, "Ok, just quote me specific rooms and I'll let people call and book their own rooms." He gave me a quick quote. I emailed him and left message for him of what we're needing. He called me the next day. I reiterate what we needed and he says, "I'll call you back in ten minutes." It's been a day and a half and no call from Curtis S. He also said there was only double occupancy rooms left and I have to get extra rooms. I called Royal Caribbean directly and booked our cruise. They helped us get into exactly what we needed that he said wasn't available. Still waiting on that call back Curtis.

Booked cruise through Vacations To Go over 6 months ago, 2 days before leaving we get an email ship has issues and staying at port from Saturday to Monday till fixed, they removed 2 main island stops from travel, both were reasons we booked this particular cruise! We made multiple calls and nobody would do squat! We received a slap in the face offer of $250 credit that can only be used on cruise. Our Anniversary cruise is a total waste of $2300 and will never recommend this place!

We have never used the excursion department through Vacations To Go before, and if you do decide to book through them, I would strongly advise against it. First of all our cruise (which we have booked and taken many) was horrific, worst cruise we have ever taken! (MSC, don't do it) First hour on the ship we were notified that we would be arriving into each port late. Since we had early excursions we immediately called Vacations To Go to cancel them rather than be late or only get a partial trip. We were told a cancelation would have to be reviewed by the excursions team, only then to be told, "Sorry you have to cancel 14 days in advance." (I'm sorry, we weren't notified until the first day of our cruise we would be late getting into all of our ports.)

Prices advertised on their website are not what is quoted when you reach an agent. Price quoted to me was astronomically higher than the website. When I asked about it, the agent had to get back to me. After talking with the cruise line I was then quoted a price still several hundred dollars higher than the website, but significantly lower than his original verbal “quote”. He told me our website is not live pricing. HUH???

Duped. The features they promised on their website were not there after they took my money (almost $5000). After I booked and paid, I noticed the booking with Norwegian Cruise line did not match what I paid for. I wrote back to Vacations to Go for them to explain or fix. Their response was, “There is one restriction to adding the Free at Sea package and that's if we book a Sailaway guarantee." We did book a Sailaway guarantee, Norwegian won't allow us to add the Free at Sea package to those bookings. Gobbledegook like that does not cut it. It was not discussed or explained,

VTG May be able to do one thing OK - book a cruise. However, when booking a cruise there are often other needs…. Transportation, connections, coordination, hotels, etc., the things travel agents do. VTG does not offer these services and once you use them to book the cruise, travel agents aren’t anxious to provide you the other associated services. VTG’s price for the cruise was the same price the cruise company was advertising. VTG did promise a shipboard credit that amounts to about 3% of the cruise fare. While nice if that happens, I don’t believe that value equates to the services a travel agent could provide. Understand what VTG is: a booking agency. If you need other associated travel requirements, best to use a good travel agent.

We booked and paid two tours of which neither took place. In Helsinki (Finland) we waited at the gate (as requested) but no one with a sign and our name showed up. We could have gotten a sightseeing tour while we were waiting - but after waiting for the tour, all the other tours already left. We were not amused. The Stockholm (Sweden) tour did not take place as well. We waited at the requested location but nobody showed up. In both locations we tried to contact the recommended local representative and the Customer Service Center both to no avails. We had additional taxi-cost to get to the location. We regret that we booked tours with this company because not only that we missed out - it’s very costly to get back to these locations in Europe. We’ll never book a cruise tour with this company again.

I was told I had to book and pay in full right away, that the Windstar cruise would fill up and that I needed to pay a double rate even though I was attending as a single. I begged for some allowance and was told the cruise is a competitive one and would never decrease in price. They would not refund my 3000 deposit so I paid 11000 for the cruise. As soon as I paid in full the website is now advertising 6000 for a single. That’s 5000 less! I wrote and asked them if they would honour this rate and was told it’s too late as I’ve paid in full already. If I had booked direct with Windstar they told me they would have been glad to honour my singles rate. Shame on Vacations To Go and my agent Athena for taking advantage and lying to me. Her commission is more important than honour and reputation. I feel sick and sad that I was deceived by this company.

TLDR: Horrible experience… Run, don’t walk, away from Mimi Montgomery & Vacations to Go. I recently had the misfortune of booking a trip with Mimi **, a travel agent at Vacations to Go, and I cannot express enough my disappointment and frustration with the entire experience. From start to finish, Mimi displayed a level of incompetence and unprofessionalism that left my family and me in a state of disbelief. We booked the Globus Tours 12 Day tour: Brazil, Argentina, and Chile with the expectation that Mimi would provide the necessary support and assistance throughout the process. However, her promises of exceptional service quickly proved to be nothing more than empty words.

Happy that Vacations to Go took me seriously, refunded my $ for the horrible hotel booking and apologized in full. Thanks to Robin, Andrea and Michelle for taking care of this minor but important (to me) detail! Very much appreciated by both myself and my wife. Thank You!

We have all together booked 5 Celebrity cruise cabins through the Vacation To Go last year for upcoming July 16, 2023 cruise. On April 8 this year, I asked our agent to book 2 specialty dinners for all of us (one for a birthday, and other for anniversary). However, She made some errors on the date for one and some errors on the date for the other! I called her several times followed by emails. She was mad at me and saying that was all she got from Celebrity! I then called her manager, she was nice and tried to explained that Celebrity would not allow full group dinner bookings and advised me to go to the restaurant when on board to ask for change. It appears that the dinner bookings are not part of their customer services! Well, for sure, we will not come back to them for next trip or cruise booking. I finally called Celebrity directly to get the errors fixed for now.

I've used Vacations2Go for a few cruises and had no problems however my recent experience has been terrible. I will take my business elsewhere. I've been waiting 4 weeks to get an answer on my request for an excursion refund...and I purchased their protection plan. Due to severe weather, the cruise line was not letting anyone off the boat. Our excursion was a 9am and we were finally allowed to debark and reached the island at noon. Of course, there was no one to greet us. Now Vacations2Go is telling us that 9 people actually went on the excursion and that they're still "investigating" my refund request. Not true! We all were waiting with others at the debarking area and NO ONE was allowed to leave. Never again will I use Vacations2Go. You lost a customer.

I have been using Vacations To Go for over 20 years and have been happy. The last 5 years have not been so good. Most recently I have been trying to get a refund of a deposit I made to be on a waiting list back in 2021 with American Queen Voyages. Vacations to go calls and gets an update for me each time I call but say there is nothing more they can do. They continue to advertise and sell American Queen trips while not requiring the company to meet their promises. There is no dispute that I am owed the money but continually get excuses why it has not been returned. Calling the company the support person on the phone all but agreed with my belief that they are returning money as they get additional revenue. They are in a cash flow crunch and don't have funds to return deposits. I expected more support from Vacations to go.

Updated on 03/14/2023: V2G contacted to say they will “look into” this complaint, please send them more information. Done. But, That’s it...Nothing further from them and now 2 weeks have gone by. Trust in this company? A big Zero.

Updated on 02/18/2023: Vacations to Go recently responded to my earlier review expressing sorrow that I got sick on my trip and asserting that they couldn't help me because they had to follow cruise policy. Lies and excuses don't solve bad service. Here's my reply along with a second 1-star review, because this interaction was worse that the first one.

Our cruise experience with Vacations-to-Go was excellent; however, our shore excursions with them was a total disaster! Our first shore excursion, port of Roatan, HN, the Semi Sub Glass Bottom Boat Barrier Reef, was booked through a vendor called Roatan Henry Tours. The instructions for the meeting point seemed simple but our hunt for the POC, Creg, became very confusing. We were instructed to look for Gate 1 and folks holding up signs for the tour. We saw no signs for Gate 1 and no one holding up signs. We asked for directions to Gate 1 and that lead us down a long rabbit hole into town.

My wife and I have enjoyed a number of cruises in the double digits. Many were booked with Vacations To Go dealing with one particular agent. Unfortunately this agent has since left and with interest in another cruise, we contacted the company and a Ms. Caroline ** furnished us a quote of $937.90 for an Oceanview Balcony cabin. I then requested what cabins were available in the aft portion of the ship? She email me information that only one was available, but when I researched R.C.L. website, I found eight on decks eight through ten. Of greater importance, along with the misinformation regarding cabin availability, she now sends me a quoted price of $1889.90 for the same cruise. An increase of $952.00 from the original quoted price.

Months ago, I asked my cruise counsellor, Ben **, to cancel my cruise. He told me, he would do so, but didn't do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasn't cancelled I wrote him emails again and again, but he didn't answer one of them, I have to say, I feel ignored a little. It's pretty annoying I can't reach him and no one seems to feel in charge for my case. Pretty bad and expensive customer care.

Raquel our booking agent was incapable/unwilling or whatever to handle a reservation. Returning a call is apparently not included in her job description - Her repeated claims that I must have blocked her numbers were not factual. Outgoing messages stating her hours failed to mention that she was out of the office on vacation. I only learned she was out when I asked for a manager to try to resolve the problem. Management refused to clarify my issue. “I’ll have her call you when she returns to the office.” Trying to obtain the credits due from a COVID cancellation, a cruise canceled by the cruise line on a reservation booked by VTG in 2020 proved frustrating in spite of my presentation of all relevant documentation information. Vacations To Go is a low tier booking agency. I’m shocked that the luxury cruise lines would allow this inept rude group to represent them.

Never again! Everybody now seems like it is their first day at VTG. Calls, Emails, etc. unanswered. I finally booked directly with Cruise line after talking with women who claimed she had been with VTG for 20 years! and receiving bad overpriced quotes.

I am very, very upset with VacationstoGo for taking my money and making me believe that I have a confirmed shore excursion. I had paid for The Golden Circle shore excursion in Reykjavik and was led to believe that I have that in the bag. It is supposed to be the highlight of my Iceland/Greenland cruise. Internet was intermittent during the cruise and when I saw my email two days before the excursion, it said I was confirmed for the 9 am trip. Then I was told the earlier time slots are filled up and there are only rooms for the 9 am trip. I replied back that I was confirmed for the 9 am so I was very confused.

Travel agency might not be good for you. Our cruise was sold to someone else. Norwegian sold our room twice, did not give a refund and refused to correct the reservation or offer any compensation. We were attending a family reunion and booked a block of 5 rooms. My father paid in full for all the rooms, and each family arbitrary assigned themself a room. Five days before the cruise my 86 year old father took ill and was not able to attend. We understood the "no refund” policy but we talked to Norwegian directly and was advised that we could keep the room and spread out our group. However the day before departure we were told that since this cruise was booked through a travel agency, Norwegian had the right to resell the room without giving us a refund. I don’t see how it is permitted to sell the room twice and not give one party a refund or return the sales tax and daily service fees. I would not recommend a Norwegian cruise.

We booked group cruise through Vacationstogo with their group manager Vickie ** in May 2022. Due to inclement weather the cruise got cancelled and we are having a great difficultly getting a straight answer from anyone at the agency on when we will receive our refunds or future cruise credits. Because our reservations were made through this agency, we have to go with them instead of the cruise line. No one is giving us a clear response on when we will see the refunds. With a group of 25+ passengers one would think that they will work hard to resolve our issue, but NO, all they cared was to get our money. Customer service be d**ned.

Vacations To Go review. First of all Stetson ** told me I could buy a protection in case I had to protect the trip. The day after I realized my daughter’s passport was expired and I had to postponed it but of course I had to pay a fee on top of the difference and my trip in August started at $3500 to finish in March for $5500. He was very annoyed to change the vacation in another date. He also told me that only the most expensive room had internet. Then I checked in another vacations site and of course even the cheap one had internet. In December I was paralyzed and I could go there only with an elderly scooter. No problem with the airline but transportation was a big deal.

They did absolutely NOTHING to advocate for me and my family on a recent cruise booking. Carnival Cruise Line cancelled our booking with NO NOTICE TO US 3 days before we were supposed to board. Vacations to Go kept telling us "unfortunately, there's nothing we can do." They didn't find us a comparable cruise on another line, help us get a refund, or ANYTHING! As if the total lack of help with this rotten situation wasn't bad enough, when we got on a 3 way call between us, vacations to go and Carnival to discuss the situation, our "travel agent" King ** had the audacity to say to the carnival rep "hey, you cancelled these guys booking, but I still get my commission, right?" Classy, vacations to go! You really made us feel like you put your customers first! NOT! We'll never book through them again! A completely useless company.

Thank you, Stuart, for taking on a difficult situation. You are amazing and I am truly thankful for your time and expertise. I know this vacation will be wonderful.

It’s less than 5 hours before I need to board our plane and I’m sitting here worried sick about the trip. My “counselor” Carolyn ** has been rude and now I doubt everything she has said. She doesn’t read email when I had a question and shoots back a reply that reflects she didn’t bother to read. Double checking details of what she told us on the phone and now she is denying she said what was included. I really hope it’s not horrible. I will NOT use this company again. STAY AWAY!

I booked an MSC cruise with Vacations To Go. They said that they accept unvaccinated guests. Couple weeks later I received an email saying that the policy has changed and they no longer accept unvaccinated guests. They promised to refund my money within 30 days. I never received my money. They are not answering my calls.

Me and family got a package from Vacation To Go to La Hacienda Dominicus. This place is terrible. They don't clean the rooms. They have one jacuzzi, never was on service and was green, very nasty. They have 7 restaurants which Vacation To Go offer, but when I was there they only open a restaurant for breakfast and one for lunch, buffet nothing else. The other restaurants remain close all the times, food was terrible, nasty, water is the worst. People got sick, we got sick for 5 day all my member of my family, and many other people. Please avoid to go to this place.

My husband and I booked a trip of a lifetime for us. My birthday and our Anniversary. Had dinner on beach and sunset cruise paid for tonight. $320.00. All our paperwork said 7:20 flight. Called Tuesday evening. Checked time. Arrived hour early and flight was at 6:40/45 am. Called not willing to do anything but check with hotel. Really almost $4000. Trip and can't reimburse me anything. So upset. Crying all morning.

Used VTG to book a14 day Caribbean Seabourn Cruise... They were amazing. The agent we used was helpful and very honest; even got a postcard from him... Chester. He got us a better price than we could actually get booking with Seabourn Cruise lines... Even for their previous cruisers and the discount they receive.. VTG was still less expensive with some really nice ship credits... more than others we had spoken with... Chester even let us know our suite number within two weeks of booking. He informed us that our ship credit would not show up on our account until day two of our cruise. I had to contact VTG during our cruise and Chester was quite helpful in answering my questions. I would definitely use VTG again! Suzanne

This company is fairly reliable to me. I have booked 2-3 cruises over the past few years and for the most part everything has been as described. They are quick to reply to questions and the one issue I encountered they resolved with 1 phone call. To me, the area this company shines with is the website. I really like their search feature. It doesn't have all the advanced features I would like but it has more than most sites. If I was to grade this company they would come in at like a solid "B-".

I have been using this agent since 2012 and they have been outstanding on every occasion. These people complaining about refunds / being stranded abroad even though they didn't book their flights with v2g / lack of responsiveness / being issued a FCC even though they didn't request a refund from the cruise line need to take some individual responsibility and understand this is nothing to do with the agent. The refund comes from the cruise line, who are in a financial crisis.

I'm entitled to a full refund which I requested in May. First the agent said it would take 60 days. When the 60 days was up she said it would take 90 days. We're over 90 days and still no refund. This has gone on for too long.

I have been on several cruise ships and I used Vacations To Go almost every time I booked. I have had a couple of good sales reps throughout the years. During the time of COVID-19 I have been assigned and re-assigned several reps. Ryan ** has been the best so far. I believe he has several years of experience and he knows his stuff. It doesn't hurt that he is very pleasant to work with; well mannered and he calls you back promptly.

We booked a tour to Spain and Morocco. Trip was cancelled in Spain (COVID). Everyone else was helped by their booking agents (AAA, Costco...). VTG DID NOTHING! They didn’t even help us get a refund or credit when we returned. They didn’t answer calls or emails. We had to do it all on our own! I have been a loyal customer for over 6 years but who needs an agent who doesn’t help you when you’re stranded? Never again!!! I’d have been better off booking with AAA or Costco because they helped their customers!

I booked a Greek island cruise schedule to depart April 2020. The cruise was cancelled due to Covid. I was trying to contact the original agent who was assigned to book the cruise but he is no longer with the company. The new representative responded a few times regarding my cruise but stopped responding when I requested for a refund. The company Vacations To Go sent an email regarding getting a voucher for future cruise but never received one. This company is a scam! They haven’t responded to several follow up emails I sent. All calls are being referred to the agent you are assigned to and others will not help you. I also left several messages but no return calls.

I have used them previously, however, in this Covid 19 thing they are not taking the role of being consumer advocates, more the line of protecting the company treasure chest. I called when the news became obvious that we were in the high risk no sail group and the person I spoke with was not the person I had been dealing with (it is very hard to contact your initial contact person or "vacation specialist"). I spoke with another person who basically cancelled my cruise for four and now I am told my only option due to the way VTG handled me is to get a FCC (future cruise credit) from the company Royal Caribbean - they are very hands off now and I am out 4K.

The travel insurance sold by VacationsToGo does not cover COVID-19 related cancellations. Additionally had to start credit card chargebacks to receive my refunds in a timely manner. They were of no help in getting refunds or communicating about status.

Be AWARE! Do not use this group... Vacations To Go canceled my Greek Escape vacation the week of my vacation in March. They promised me a full refund in two weeks and now it’s been right at three months and I have no refund. Now when I call they promise to contact Globus and call me back and the never call back. This week they tell me my call is breaking up or they just don’t answer. Pissed! They have Robbed Me of money that it has taken us two years to save. Looks like I’m having to pay Lawyer fees on top of the money they owe me...I can no longer recommend this company and I have sent them many customers.

I have booked to travel by cruise line Jewel of the Sea on 26 July 2020. It us through Vocationstogo. In view of the Covid pandemic, l wanted to get my full refund or other ways to limit my lost. I have wrote to the travel counsellor, Piper ** but she did not reply. I wonder can someone from the company can kindly help us in this situation. My booking number is #**.

Due to car issues on the way to the port we were unable to board our scheduled cruise. In fact we watched it leave 45 minutes later. Vacations to Go refuses to either offer us a future cruise credit or a full refund. They are pointing fingers at Royal Caribbean and Royal Caribbean is pointing fingers at Vacations to Go, neither wants to take responsibility. In what reality is it right to pay for a service and not receive that service?? I've been trying to come to some sort of agreement with them since March and have gotten nowhere. There is far more to this story but this is the bottom line.

We have been booking cruises with Vacations To Go since 2011. We have always been happy with the service we receive. Vacations To Go has always offered the best value. I highly recommend Bruce ** when booking your cruise vacation. He is very knowledgeable and friendly and he is always willing to answer any questions I may have. He makes the process very easy. I plan to use Vacations To Go in the future!

A company they represent, Pullmantur, after we flew from Western Canada to Dubai, cancelled our cruise. We had already boarded a ship. They then booked us to go home and made errors with that costing us an extra CAD $1500. They had issued a letter to us saying we would receive a full refund for the cruise - but changed their mind so we get nothing [a future cruise which because of geography we will not be pursuing]. Vacationstogo other than acting as a mailbox for Pullmantur, did nothing. Our essential question of ethics is with Pullmantur but vacationstogo bears some responsibility for those they represent. They have been of no help whatsoever.

Used VTG before and friends too. We got incredible prices at the last minute. Good service too. I am sure they are swamped with calls now. Just be patient. We picked up the tickets at the port and all went smooth. Ray.

Don't ever use this company not efficient, lacks knowledge of an invoice process. Does not follow the law in returning funds. This company lies to credit card about service received. This company is messy.

Almost a week since I requested credits for the 3 cabins on Mariner of the Seas which was a cancelled cruise and I sent an email requesting a confirmation that I formally requested a full refund but have heard nothing. What is policy at Vacations To Go about confirmations to customers. Would think within a week they should at least confirm and reply. Please advise. Thank you.

Everything was going well with our booking until COVID 19 hit. For health reasons, I could not continue my trip in June 2020 until everything is completely clear. We purchased insurance because my travel advisor (Dawn **) said that FOR ANY REASON we have to cancel the trip, it is just a good idea and that they will always take care of their customers.

I have been a loyal Vacations To Go customer. Not anymore. I booked a cruise thru Vacations to go that was cancelled because of CV19. I went to rebook, I wanted the price that was advertised on the website, it wasn't available, next room up was 250 dollars more. I said no thank you, booked online with the cruise line and got it for the price that was advertised on Vacations to go. Until recently I thought Vacations to go was a good company. Not so much anymore.

I have used Vacations To Go for a number of cruises. Recently Holland America suspended my cruise booked through VCTG. I received a notice with direction to advise Holland America if I elected a refund or future credit. I elected refund the same day (March 5). No refund has been received. My first call to Holland America I was told refunds would issue on April 1. Today I was told it would take 60 days with no explanation other than that a large number of refunds were requested. I attempted to call VCTG and my cruise counselor there and the office is closed with direction to leave comment at a customer care email which does not come up via the internet. I need help. If VCTG takes a reservation it should follow through to see that the cruise line fulfills its promise of a refund.

Our Italy two week bus tour booked with Vacations To Go has been cancelled due to Covid 19. We want all the money we paid returned to us - that is for land, air and travel insurance all booked through VTG. VTG told us that we could schedule another trip in the future with the land only $$ and we would have to cancel the air on our own. Well, I tried to cancel our flights with United and they told me that it was booked through a third party and United could not do the cancellation. I have tried to reach out to Our agent and also the CEO at VTG and have not received a email or phone call. Actually the phone number and emails are not even going through. This treatment is unacceptable.

Your customers have the right to receive correct information. Cruise was cancelled and we were given the option to accept cancellation and receive full refund. I have not received the refund as yet. I cannot even get in touch with my cruise assistant who had mentioned that I would receive the refund by March 27, 2020. Nobody even responds to my emails! Needless to say that I cannot reach anyone in this company by phone. Unfortunately, I have been left extremely frustrated dealing with them. Please be kind to customers.

We booked a cruise with Brandom ** of vacationstogo.com. We tried to cancel our cruise for next month because of virus. They would only return 25 percent of our funds paid. This is fraud. They can not ensure there is no virus on the boat and will not return our money. How fair is that. Do not use or contact Vacations To Go or Brandom **. They will scam you, take your money and not return it.

Having dealt with various Consultants over 5 years, I have nothing but good words for them. They are professional and helpful. Every trip we have booked has been trouble-free and delivered as we had expected. They will even swap you to a cheaper deal if promotions are advertised. No cost. Every bit as good as dealing face-to-face with a local travel agency but cheaper.

Have used VTG on several occasions and have been most satisfied with booking service and especially resolving post booking issues. I first found them through their web site which is very easy to use and makes it really easy to choose a cruise - length, location, cruise company, etc. I get terribly frustrated by other sites where essentially you need to know where you want to go to use them.

We have used VTG for a few cruises now, and have become loyal to them. They seem to offer the best prices, and I cannot stress how happy I've been with their agents. They are professional (albeit someone automated in their follow-up emails...but I guess that's to be expected) and I love the companies long hours/availability. That said, there are a few things I would provide constructive feedback on:

Do NOT waste your time. Only adds more stress. They'll take your reservation, make a mistake, and then leave you to fix it. Just cruised with 32 people and they put my husband and child in a different dining time. Didn't do anything about it! We had to spend the first hours onboard trying to fix the problem. Worst part is that I only found out from my aunt and NOT the travel agent. Received no communication from VTG, even when they promised I would get an update. And no follow up after either, making sure it all turned out ok.

OK... I realize nothing in life is ever "perfect", however, the number of negative reviews read has left me very perplexed. My wife and I have utilized VTG over the past 12+ years to book 4 cruises and have never experienced the level of misadventure described herein. Many reviews to the negative, in my opinion, are from people who are never happy unless they're complaining about something. Conversely, the number begs the question whether something has changed in the operation of the company recently to attribute the high number of negative reviews? Inexperienced new employees? New salary "incentives" that might give reason for dishonesty?

We booked our cruise through Vacations To Go and had Jean-Luc as our agent. We unfortunately missed our cruise as my purse was stolen with everything in it. I immediately called Jean-Luc and he could not possibly been more helpful to us. He did everything he could to help us out and I would highly recommend him and Vacations to Go. Our friends luckily did make it onto the ship and I know they have used Jean-Luc several times to book their cruises so we used them as well. Also very impressed with Celebrity Cruises and very helpful all through this very distressing time for us. WE cannot be more impressed!

I have now tracked several cruises and their prices, for a 10 day period. I want to refute what VTG's response is on this site about updating the prices daily as I can prove they do not. Every day I called in and reported to VTG that the low price they were advertising did not exist and that when I called in, they told me it was higher. I did this for 10 days straight, monitoring the prices on the cruise line site as well. In 10 days, despite VTG getting the updates from the cruise line daily, and getting phone calls from me stating their price was wrong and misleading, they never once changed their prices to show the higher rate.

Not sure what they do for their money, We book a tour to India, We did all the work, we booked the plane, did the work for the hotel, The Visa was a nightmare, which they failed to inform us about. Their response, "Your problem". Would not use these company ever again.

I have been trying to get a hold of someone to get my refund and there is no way to do it and any email I have sent out came back to me. It is very frustrating. I would like my refund in a timely manner.

I just spent over two hours on vacationstogo website browsing for an all inclusive package to Mexico. I finally found one and called to confirm. I received this email just now... "The rates for the flight/hotel package you were looking at was significantly higher. I emailed you the current rates that I have held. I apologize for the technical issue that produced unavailable rates earlier." More like twice as much that is advertised on their website! SERIOUSLY??? A technical issue?? Me thinks not. They lost my business!

First time I've booked a cruise... I had Told that to the agent. What a Rookie mistake!!! At first the rep said that the cruise was 300$ more than the website's price, when I almost didn't notice and then corrected him he said, "Oh right. I didn't put the codes in the system right." Seriously??? Then I was told, "best price. Guaranteed." WRONG!!

The prices on their website are not accurate as it is not a "Live Site" according to a manager of customer care. Very misleading to customers. You think you can rely on the website but not always the case. I recently booked a cruise at one price. The price went down before my final payment and they would not honor it. Very poor customer service. Will not use them again.

I have booked with Vacations to Go for years, and I never had a negative experience until now. My wife and I are planning a couples trip, and wanted to use Vacations to Go. We saw a trip online that we thought was a great price, so we called the other couples and told them to meet us so that we can book the trip. The couples met us and we tried to book, but we were told by the Vacations to go representative that we could not book. The reason he gave was that there was something wrong with their website... the price was wrong.

We have previously had good experiences with Vacations to Go. However this time our same travel agent, Brad, took advantage of us and told my husband the only hotel available and transfers available were $698. When I realized too late that we had been overcharged, I tried to cancel that, but that would be a $500 charge from Princess for cancellation. Now we are in Santiago and we just found out Brad booked us for two nights. We arrived January 4 and our cruise begins January 5. We do not need 2 nights!! We should have been charged $149 for 1 night night plus $24 for taxi to Sheraton plus $150 for transfer to ship. It seems that Vacations to Go does not work for the customers.

Went on a cruise through Vacations To Go on MSC cruise line. Service on ship was horrible. Food bad. Terrible exp. Vacations to go arranged a Cataraman snorkel cruise miles from ship dock. 18 people arrived on beach behind a major hotel at their own expense per person $16 at 9:00 in morning. No Vacations To Go rep in sight. A person from a beach vendor down the beach came over to tell us our excursion has been moved to 1pm! No reason, no accommodations. Vacations To Go left everyone abandoned! People made do as could, hotel refused service as we were not guests. 1:30 a rep shows up, no apology, reason, nothing and commences to march us down the beach a half mile in direction of cruise ships to a Scuba Caribe booth behind another major hotel. No need to go all way to first hotel. Scuba Caribe handled the excursion and it wasn't worth 10 cents. Never will use Vacations to go again!

I am tired of being misled by VTG prices. The prices they advertise are low, but as soon as you call in, that low deal doesn't exist. Then you have to sit on the phone waiting for the agent to call the cruise line for a price and availability. I may as well deal directly with the cruise line itself. Their excuse is that their system doesn't immediately update the price increase -that's deliberate, given as soon as a cruise line drops their price, VTG immediately reflects it in their system and what you see. I have often been told by VTG that the price "just went on" but monitoring the price from day to day, proves that even if they know the price has gone up, they leave the low price on there for weeks at a time.

Booked Mediterranean cruise for whole family. Special dietary requirements confirmed in writing, but information was NOT passed on to cruise line. When I returned, the consultant said she couldn't do anything because she was going on vacation. I even contacted Alan Fox, Vice president, who sends out the emails...not even the courtesy of a reply. Anyone can sell you a car or a cruise, but only a company with ethics and morals will take the time to help you if there's a problem later. Vacations To Go... You failed miserably.

I booked a cruise from VTG in August 2019. I was told that if I find the exact same cruise cheaper, call in and they would credit you accordingly. Well they dropped the balcony cruise rate and refuse to credit my 2 balcony rooms. VTG said it's up to Holland America, Holland America said it's up to VTG. I never used either one before. I assure you I will not either one again. I will update my review after the cruise. So far after booking with “no refund policy" I will update my review. I will stay with Royal Caribbean.

Updated on 01/09/2020: In response to your answer on my review on a seven day single cruise I was on the “Liberty of the Seas” departed on October 29, 2017. I was emailing to Water **, As I was asked to do when I tried to call and book my cruises. Ask the ladies that were in charge of the single cruises for that trip they even say my sister and I should’ve been on with the singles, got left out, could’ve been our best cruise ever. I have been on cruises before but this was the most disappointing cruise my sister and I have had. I paid for both of us and didn’t get what I paid for. All they offered was $50 credit to my next cruise for spending over two grand. Keep your $50 credit.

We wanted to book a cruise. The price was $177! When we called, the price was double! Taxes and fees were over 100% of the price of the cruise!!!! Seriously! NO BUENO! How can taxes and fees be over 100% of the original ticket price????

We booked our Cartagena, Columbia Step On Step Off City Sightseeing Tour through the Vacations To Go website after booking a cruise the same way. The tour was offered very early, before cruise line excursions were made available, before we knew the ship's schedule in port, and supposedly at a discounted rate. Because we had to arrange our own transportation to meet the tour, we paid $40 American cash for taxi service each direction, increasing the price of this tour quite significantly. However, the cab rides with the taxi drivers were fun and interesting and ended up being possibly the best part of our experience.

We just completed another Cruise through VTGO and loved it! Agent Cicely ** helped us through all the discounts that Celebrity came up with (they kept lowering the prices before final payment). We also purchased, as always, the travel insurance they offer. Never buy the Cruise Line Insurance. We're very happy to have Cicely and hope to book other cruises soon. Over the years VTGO was always there to help, period.

I booked a Holland America cruise for November 2019 with Vacations To Go (repeat customer) in response to a FAST DEAL and paid for the cruise in full. A month later Vacations To Go offered the same cruise (FAST DEAL **) at a significantly lower discounted price. I called my customer service rep (Sam **) and asked for some consideration (shipboard credit? something else?). Sam said he would check with his supervisor and call back. He didn't. Nor did he respond to additional phone messages and an email.

According to our cruise counselor, only one person, the main contact, is allowed to receive critical information and updates from the Vacations To Go system. I receive no automatic updates, yet I am paying for this cruise and for this service. My partner and I have separate households and email accounts. It is not up to my partner to forward me VTGo emails and information. That is not his job. Our counselor said their system can include many emails but will only send out automated emails to the main contact. If the system can include many emails, then why not add mine? Someone, please explain this to me.

Purchase the vacation on May 24th 2019. Spend $2,400. Cancel the vacation the next month. Never got a refund. That's a lot of money and I can't believe vacations to go didn't give me any money back for a trip I never took. I gave them 6 weeks notice. I even had insurance. You can't beat their prices for their trips but the cancellation policy is ridiculous also very deceiving. I am so disappointed. I am out $2,400.

We just booked two (2) cruises for 2020 with Vacations To Go. We have previously booked through Vacation to Go for our last 8 cruises. Our agent 'Reed' has gone over the top in accommodating us and our sailing friends (one has a disability) with alternative rooms on various ships. Our experience with pricing is the opposite of some of the reviews I have read. Calling or looking up cabin pricing, at least on Royal Caribbean cruises websites, has not benefited us a lower price. We have typically saved substantially going through Vacations to Go. They have even been able to group our dinner reservations together for a family reunion cruise when Royal Caribbean wouldn't offer that as an option.

We have booked with VTG several times. Mainly because of the great prices, and the quick response from the sales agent we have been using - we always book at the same agent. We have been very satisfied up till our most resent cruise. When we boarded the ship we suddenly had a different cabin than the one booked and confirmed by VTG in all our documents. We made it very clear when we booked, that a cabin close to my mother in law was very important, since it was her first cruise and she is an elderly lady that needs a lot of help.

We have booked extended family cruises with Vacations to Go over the past 10 years. We have been chatting with a representative the last few days and received an email quote for a price for a 14 night cruise in January 2020 for 3 balconies. We paid a deposit and were then told an hour later the pricing was actually for 7 nights. We looked at our quote again and indeed it lays out the itinerary for 14 nights. We are currently being told we may not even receive our deposit back!! This is not our mistake and is infuriating to get the family and young kids excited about a trip we can no longer take due to price.

Over the years, I can't even count the number of cruises we've been on (we live in Florida, so at least twice a year), and always booked through Vacations to Go (VTG). Our VTG rep has never disappointed, often giving us options that hadn't occurred to us. Yes, you can book through the cruise lines, but, in our experience, you won't get the same service and attention that VTG gives. Never once have we found that the information given us by the VTG rep was anything but right on the mark. We wouldn't book through any other organization.

I have taken cruises in the past. My experience with the run of the mill travel agencies is that they do not respond well after being paid. I have given Vacations To Go 4 stars instead of 5 stars only because nothing is ever perfect but my experiences have been good. Remember booking a cruise, a hotel, a tour, or anything is actually the obligation of that company directly involved with the service. Is it possible that a previously reputable company that Vacations To Go used is no longer reputable. Absolutely.

Book a cruise directly with the cruise ships. Never use Vacations To Go because they have stock answers for everything, they are deceptive and lie just like the cruise lines do. But if you book directly with the cruise lines then you will be able to speak with someone who may care that you have booked 20 cruises with them and may actually try to resolve your problem. Vacations To Go does not want to waste an hour calling the cruise lines. Today I spoke with a supervisor at Vacations To Go and she was snarling at me. She refused to call the cruise lines to try to deal with my issue. She wouldn't resolve my problem, couldn't be bothered. So my advice is BOOK DIRECT WITH THE CRUISE LINE. if you have a problem they can't try to send you to a lazy person unwilling to help. Might as well save one extra layer of the prevention of customer service.

I was booking a cruise and the price they advertised had 2 separate prices: one was their price and the other was a Florida Resident price. When booked they couldn't find anything about the price, even though it was on their website: so the higher price was charged - like a bait and switch/false advertising. Then there was a onboard credit and of course that was the same they didn't know anything about it. I offered to send them a picture - they refused of course - so that wasn't given another, false advertising.

I wanted to send you this email to outline our three excursions we booked with you on our recent Alaskan Cruise and how utterly disappointed and disgusted we were.

My husband and I had booked our first cruise with Vacations To Go on 2007, since then we went on 15 or more cruises with the company. We have used different agents every single time since I don’t keep record of their extensions, but every single time we had friendly and professional agents.

My husband I have booked with Vacations To Go for our honeymoon cruise 2 years ago and now an Alaskan cruise for my husband, myself, and my mother-in-law (2 rooms booked onboard for Alaska). We have gone through Danilo for our bookings and it doesn't seem like there is any effort to make our vacations extra-special or reason to keep us as customers. We haven't been offered any onboard credit or other offers for using Vacations To Go for our honeymoon cruise or the Alaskan cruise we have coming up, when local travel agents typically include a bottle of wine/champagne or on-board credit for using them. Our Alaskan cruise is in 2 weeks and after emailing Danilo about any on-board credit or other offers available as this is our second booking with them, he responded with "I have been monitoring the sailing, unfortunately nothing at this time. You will always see the best offer on the front of the Fastdeal."

Went off tour to spend an extra night in Germany. "Agent" verified he would help with transportation (bus/train) about 60 days out. At that time, all he offered was Rail Europe website. Ended up going to AAA, had excellent service, arranging all transportation needed. Realized VTG did not even provide transportation from airport to river cruise dock. I guess that's why they can offer lower prices. Unsubscribed from their website and will not travel with them again.

We have used Vacations to Go for 12-15 cruises on different cruise lines. We have always used Bee as our representative, and she has been absolutely excellent. Helps us pick our best prices, cabins, and any additional "deals" or credits available. She always has gone out of her way to make us feel special. Thanks Bee, looking forward to our next cruise.

Do not use Wendy ** if you are a first time cruiser. She does not have the patience for your questions. The last phone call I made she actually said, "I am really busy, what do you need?" I asked my final question, her response was, "Did you receive an email?" I answered, no. Then she said, "There is your answer, we are done here." Then she proceeds to hang up on me.

We have booked over a dozen cruises with this site... Vacations To Go. Each trip went smooth and as planned. Many perks or onboard credits were explained at time of booking. We could not ask for a better experience. All issues of planning was kindly addressed. Thanks.

Our cruise had to be cancelled as we were just informed our dog is diabetic, we need to give her insulin shots twice a day and watch her closely. We told them the TRUTH about why we had to cancel our cruise, now we are penalized 75% of the damn HIGH cost. We should have lied and said it was one of us who had a medical reason to cancel. WE WILL NEVER USE VACATIONS TO GO OR ROYAL CARIBBEAN AGAIN!!!! They are heartless **.

We have booked 3 cruises with Vacations to Go, and have been more than satisfied with all of them. Our cabins were as promised. (In fact, one counselor actually got us an upgrade at no additional cost.) In addition, VTG now offers shore excursions at rates lower than the cruise lines themselves. We purchased two such excursions on our recent South American cruise and thought they were terrific. VTG will be our first go-to when we're ready to book our next cruise.

I booked a cruise w broker-agent Joey ** of Vacations To Go. He tells me his specialty is just cruises & he has been doing this for 12 yrs. So I book a 2 wk cruise thru him on the Holland America ship, Rotterdam, from Tampa, Fl to southern & western Caribbean. Booked a cabin on the promenade deck. He stated that would be away from the elevators & mid ship, so it would thus be more convenient. I say ok. Cruise time & we get assigned to our stateroom, which was fine w/ the access to the walking deck thru a slider, which was also fine. We embark & return to our room afterwards & my wife says, "What's that noise??" We go out & discover that Mr specialist, **, got us into a cabin RIGHT ACROSS FROM THE ENGINE ROOM!! Talk about noise!

I was a customer for nearly 20 years. I have booked at least 2 vacations a year with this company. The last 3 bookings with this company have been awful. Their customer service is just awful. I assume they work on commission so one would think they would be motivated to help out a returning customer. I felt as if I was bothering them. It's a shame because I gave them a lot of business. Also, they are not the cheapest. Cheapcarribean.com is a lot cheaper. I will not book anymore with them.

My wife and I learned of Vacations To Go years ago when I was ordered to take a vacation by my doctor. I came back to my office, went online and was booked on a cruise ship. That was on a Wednesday night and we were sailing on Sunday. We have since used Vacations To Go to book 20 plus cruises and are booked on a repositioning cruise in May. We have used several different agents From VTG over the years and have never been disappointed. Vacations To Go is an agent for the Cruise lines and must follow their rules. They have always worked with us to get us the best deal and kept us informed the entire time. Thank you Vacations to Go.

Vacations To Go has some excellent features. I have taken two cruises booked through Vacations to Go, and four cruises booked directly with the cruise line. What does Vacations To Go provide that the cruise lines don't? Their excellent, all encompassing website. There, you can input all the requirements of your cruise. You input the dates, length of cruise, location. And their website gives you a list of EVERY cruise line meeting your needs. Unbiased. You can then scan them all and make your choices, no obligation. THEN you can book with them or go to the cruise line direct. The two cruises I booked through Vacations To Go went well, but nothing special. I believe you can get the same discount prices through the cruise line but of course you can check for yourself.

Booked 3 cruises back to back. Agent researched the best deal and cabins. No problems at all. Everything was by telephone confirmed by email. I can only add home negative comments are from people who changed itinerary and didn't understand the process and the third parties involved. It's not always the agent's fault or responsibility.

My husband and I have used Vacations To Go several times. This last time we have booked for the cruise Spectrum of the Seas, we are leaving on May (two months from now). At the time we made our reservation we didn’t include our baby girl, we called about 2 days after booking and spoke to the agent about adding our baby to our reservation, she told us that kids were free and that we would only pay taxes, so she said we would have to pay $950 dollars just to add a baby that sleeps with us, does even need anything just to be with us.

I think I have used Vacations To Go 5-6 time. Have nothing but great experience with 3-4 agents I always use. Vacations To Go has always been there to answer any questions. Had one cruise booked and my wife died before we left. Called Vacations To Go and they immediately called cruise line and they refunded me 100%.

We have taken two cruises with Vacations to Go and have our third scheduled already. Our first trip to Alaska on Holland America was everything we expected it to be and we were happy with the price we paid for a great two week trip. The second cruise, on Crystal Cruise Line, was outstanding in every way and the travel agent, Caleb **, was exceptional. I highly recommend the company and especially Caleb. It appears that the complaints one sees online are mostly about misunderstandings, and Vacations to Go makes a great effort to help smooth things out. We found almost instantaneous feedback from Caleb on our last two week cruise. Super happy with Vacations to Go!!

Back in July I purchased a Caribbean cruise for 8 people (4 couples). We had to cancel the trip cause of an illness, we purchased the cruise insurance as well so we all were covered. Price consists of 3 steps, cruise cost itself, cruise insurance and government taxes. The government taxes are collected by the ports that you visit during your trip, in our case it was supposed to be 11 days so good amount of places to visit. Taxes were almost $350 per couple so well over $1000 together.

I have used Vacations To Go numerous times over the years and most recently in November 2018. I've had nothing but great service from their reps and never felt screwed over. All interactions have been helpful, professional and ended up saving me money. Most of the negative reviews that I have read have nothing to do with VTG, but more to do with the tour operators or cruise lines. This company has worked hard to provide the best vacations for the best price and does not deserve their name to be sullied. My wife and I will be using Vacations To Go again... as soon as I can afford another all-inclusive trip to the Caribbean. They are our trusted travel partners!

Booked a cruise for me and my husband to go on, we were so excited for we had never been on a vacation together before, and we desperately needed a vacation. It took a long time to save up the money for it and to be able to find a baby sitter for our special needs child. We had purchased the insurance in case something were to happen, and something did happen. We missed our flight to due to the TSA line taking so long and we ended up missing our cruise. Our whole vacation was ruined. And the insurance wouldn't cover it. I thought that's what insurance was for? Tried to see if we could just get a credit for a cruise or have the day changed to another day. They wouldn't do anything for us. We ended up losing ALL of our money we spent on the cruise. This is a terrible company and I would not recommend anyone using them!

Like others I am surprised by the poor experiences. We have taken at least 5 Alaskan Cruises through VTG (usually from the 90 day ticker) and could not be happier with the experience. The reps have always been professional and helpful. The cruise is just as advertised and most times we end up getting bumped to a better room when we check in. We do know there are additional port fees and taxes so are not upset that the final price is more than the posted rate. This is common through most travel companies so should not be a surprise. Last summer we took my 82 year old mother which meant a room for 3 and Jed was a wonderful help. We are thinking of booking another cruise to Norway this April through VTG. We recommend this company constantly to friends. VTG is out to go to place for cruise arrangements.

I have used Jeff ** of VTG for about a dozen cruises and land tours over the last dozen or so years. I could not be more pleased. Good prices and great, friendly, knowledgeable help. I'm really shocked at some of the comments because I have had such great experiences - always!

My husband and I have used Candi ** with Vacations To Go for several cruise vacations. We have been very pleased with her service and have only good things to say about our experiences with Vacations To Go, and Candi, in particular. I have recommended her to several friends who have also used her for their travel arrangements and have been very pleased. I am shocked at some of the negative reviews I've read, as my experience has been nothing but excellent.

Could not be worse. This company confirmed a prepaid Disney World hotel stay for my family — then did not book the rooms. We found out at the very last minute that they were in fact not available. It was a horrible disappointment, and they have been very slow to remedy it. (Been on the phone for hours and still no solid information about reimbursement.) Would not at all recommend this company. Do not use them.

We were told we had a vacation. Two days before the trip that included our daughter and boyfriend flying in from New York they called and said we didn’t have rooms. We were told the vacation number was as good as a confirmation number but it’s not. They misrepresented the trip and took our money. Me Chin is nice but is not truthful. This company is the worst. Do not use this company!!!

My friend and I were very disappointed with the service we received. We asked and paid for separate rooms only to find that Vacations to Go booked us in the same room. We asked for the return of our money as we paid for separate rooms. We spent hundreds of dollars on my cell phone calling from Africa to speak with the travel agent and managers to correct this situation however, we never heard back from anyone.

I booked a cruise out of New Orleans thinking it would be SOLO adults. IT IS as I read on Facebook - people 20-30. BOOZE is their #1 thrill on this cruise. Liquor is a perk - no extra charge so they'll be bombed by day 1. Wanted to cancel but would lose airfare. Ins. does not cover air. I am on the wrong cruise. Dread going BIG MISTAKE. I could be their mother. NCL will not do a thing nor will VACATIONS TO GO. Can't drink, on pain meds after surgery & they do not give a damn. ONLY $$$. Can hope monster storms I keep hearing about on the news, will cancel the air to NOLA. Taken many many cruises. This is the last one. I don't want to go. Know I made a BIG mistake. NEVER FELT THIS WAY BEFORE A CRUISE. NEVER WILL I USE VACATIONS TO GO. WHAT A RIP OFF!!

I thought Vacations To Go put me on a relaxing coast tour (Amalfi Coast Tour). Instead it included a bus ride up one of the most dangerous roads in Italy--a narrow dangerous road called a "killer highway" up and down a mountain. Not only did myself and my daughter get car sick with the tight winding turns but four cars in front of us was a car crash where the driver was killed and the trip was delayed for an hour. Please in dealing with Vacations To Go make them describe the difference between a "coast" trip and a "mountain" trip. Be careful with what World Tours subsidiarity is foisting on unsuspecting tourists. My fault was not being more aware I going where I did not want to go. Also the small meal atop the mountain was very poor. The Pompeii Tour was OK but not worth a tumultuous ride up and down the mountain.

Vacations To Go used to be a good company but now they are absolutely horrible. The planner assigned to work with me was Pamela. She did not have a clue, I ended up doing all the work myself. I should have received 2 free cabins for this trip due to the numbers of cabins we booked but Pamela stated after I had booked this trip they changed the policy and only give a percentage. I informed Vacations To Go I would never use their company again. Pamela should find another job, working in PR is not her field. She had a very nasty attitude and make it very hard to plan for the 25 people going on this trip.

This site claims to have the lowest prices for long cruises but when compared it simply does not. It also claims to have great singles discounts and this does not seem true either at least for the cruises I researched. And keep in mind to ask for the total price. No one wants to be left with "hidden" fees.

I have booked cruises through them possibly 6 to 7 times... Been the odd minor burp. Also, I am religiously obsessed with Azamara cruises. In late June 2018 we received VtG's e-mailed flyer announcing select Azamara cruises at up to 79% off with up to $3250 cabin credit. So we booked a 16 night Asian cruise, and because we were in a lower class of room (a balcony unit) we were told we would only get $750 cabin credit, $250 spa credit plus a free night in the private dining room.

Have been looking at deals emailed by Vacations To Go, (VTG) ie 53% off, 81% off. Happened to walk past a travel agent. They had cruise books out the front. The percent VTG is offering off is a lie. The cruise book had full price at less than VTG discounted price. DISGUSTED!

Our first time experience buying a cruise vacation package. The agent mislead us in believing this was a all inclusive deal. Two weeks after we made the payment, we got a notice in the email basically asking for almost $500 in service charges. Services which have not been delivered yet. I called to complain and was told that it is "standard" practice on all cruises and "the agent should have told you." "The cruise line will bill you even more if you decide to pay at the end of your cruise. There is nothing we can do." They just lost any possibility of future business. I will take it up to the cruise line myself. The agent and the management did not offer any help. Not a wise business decision.

I've booked 5 times over several years. Vacations To Go have always been helpful and offered very competitive rates. I've always been able to book what I saw advertised as they even offer free telephone to UK customers.

I found a cabin for an ocean view on their site. Looked at cabin details. All fine... until... I tried to book the cabin. It turns out, cabins at that price are all obstructed views... You look at a lifeboat. To get a real ocean view room, the price is more than double the quoted price! So, you cannot get the cabin as advertised.

I'd give Mr. Alan Fox's Vacations to Go Travel Agency five stars except that I don't want anyone to think this was in any way machine generated or a "plug". Here is an unsolicited email I just sent to a VTG manager after 10+ cruises: "I would very much like to commend Ms. Kaitlyn ** for her devotion to her customers, to Vacations to Go and to the travel industry! For many years now, and on numerous cruises, she has looked out for us in optimizing our experience in terms of cabin selection, cruise tips, and OB credits. Helpful even in generously handing off business to her fellow colleague in the escorted land tours division for their expertise once.

I have used VTG several times. I do book my travel insurance through another company and always pay Cancel for any reason insurance. I have always found them to be professional and I have called back and added or changed some minor details without any trouble. Yes, I will use them again.

I had previously booked a cruise direct with Pullmantur and had a wonderful cabin & great experience. For my cruise of the Greek Islands in Sept 2017, I decided to book thru VTG. Their associate, Samuel **, sold me a balcony cabin, which of course was a lot more money than a regular cabin. I told him clearly that I wanted a balcony so that I could have fresh ocean air, and a peaceful cruise. He HAD to know that the balcony cabins on Deck 9 are directly above the disco, which blasts deafening, thumping noise from 11 p.m. till 4 a.m. every night. This meant that none of the cruise passengers, almost all of us being retired people, got any sleep for the duration. The noise was even more horrendous if the balcony doors were open, so the reason I paid extra for a balcony - to be able to sleep with fresh air - was impossible. Our cruise was totally ruined - it was outright torture.

The website tricks you into thinking you are viewing the Dolly Parton Stampede ticket website. In fact, you will be purchasing tickets at an inflated price. I was charged $90 more than the theater price for two adults and two children. Then they try to sell you a timeshare. Beware of this site!! After multiple complaints, I was credited $27.75 to my credit card. I’m still out an overcharge of $60. Total scam!!

I have used Vacations to Go many times. So far, everything has been as advertised. Their online format is the best for research. Bookings are easy and straightforward. They are easy to contact and get back to me quickly. I will use them again in the future.

90 day ticker cruises - Booked cruise, added insurance in case something went wrong. Work schedule changed had to cancel. Charged me 50% of total price I paid for two adults as fee to cancel. Now after 11 days I have not received my refund. Horrible that that charged that much to cancel and take this long to make refund. Should get charge for taking so long. Could not use insurance after being told I could! Don't do it, go to a travel agent with integrity!

I am really disappointed with VTG. I booked a 7 day cruise back in March 2018. It was booked for July 22-29, 2018. Well my other half took sick was admitted to the hospital and was told he had LUNG CANCER. I explained to my trip counselor what was going on and he said ok. I was set to try to go, but when the Doctor stated that surgery was scheduled for June 27th and as soon as he could he would schedule CHEMO I was hurt. I called, my doctor sent a letter, I called, I called, I called.

We went through Vacations To Go for a condo in Saint Augustine for June 30 – July 7, 2018. We had five adults and one child, with two of the adults being a couple. I always ask the number of beds and bed size. When we checked in and saw the rooms, I was irate! The master bedroom was very nice, but the second bedroom (being shared by three adults and one child) was literally a set of bunk beds separated. I immediately called VTG and was basically called a liar.

I was aghast at some of the negative reviews I just read, which contrasted hugely with the positive experiences I've had with VtoGo. I've used them for years and I've never had a single solitary problem. They have been cordial, immediately responsive, easy to deal with and more. I do recommend them to friends. Their website is easy to use, comprehensive, and so far, has offered the best deals around. Bravo, Vacations To Go!

I pre-booked a cruise with them on P&O and once I paid my deposit the com timer service was absolutely **. I have never seen a company that is such a con artist. Once you sign up you get nothing from them and I had to cancel the trip due to an illness in the family. I was 220 days out from cruising and they charged me $272 per person cancellation fee and wouldn't let me use the deposit for another cruise. For 5 people it was a big loss and no compassion whatsoever. Young booking with P&O direct I would have got a full refund so please don't consider this company as you'll be sadly disappointed.

I recently submitted a review detailing what I considered, at the time, to be ineffectual customer service. Since then Alan Fox, CEO VTG, has contacted us and had a travel advisor address our concerns to our total satisfaction. Very impressed and would use their service again.

I booked a cruise this morning and paid in full then received a call stating the prices were incorrect and came directly from Royal Caribbean that were posted on VTG's site therefore they could either cancel my reservation and refund me or I could pay an additional $550 and keep the booking. This is complete false advertising as the cruise was listed at a specific rate, I paid the said rate, received a emailed confirmation and receipt and suddenly they won’t stand behind their listing. Mind you this is a huge inconvenience as we have taken vacation from work for this trip!

I received a call today from the Director of Customer Service at Vacations to Go and I have to say that my trust in this company has been fully restored. She bent over backwards to resolve this issue with us and we are extremely satisfied. People do make mistakes, but when a company goes to this extent to resolve a problem, they have their priorities straight. I will denfinitely use Vacations to Go for future cruises.

I’ve booked 2 cruises with Vacations To Go. Johnson ** is superb. Not just best possible prices, very very very prompt response, all booking details no matter how minor were always in order, he’s a god-sent. Will definitely book with him for all future cruises.

I convinced my brother and sister-in-law to use Vacations To Go to book their dream cruise (Greek Islands) with us. We called In October 2017, and made the reservations on the same phone call, so we could connect the 2 bookings and be close together. The agent, Elvis, ended up putting all of the reservation costs on my credit card and all of the emails under my sister in law. We called 2 days after the call, and Elvis assured us the double credit card charge was taken care of. And it was... only he had cancelled my reservation in doing so. On Feb 11, when I tried to log in, Royal Caribbean said I had no reservation. I called Elvis and he said "Something had happened with Royal Caribbean" and he would look into it.

This company is an absolute joke. Hands down the worst customer service I have experienced with any company. I've spent 4 hours and 47 minutes on hold the past two days only to get disconnected after a significant amount of time, the long being 2 hours. Their website says they respond to requests within 24-48 hours. It's been 9 business days and I have yet to receive anything from them. When I have called and got ahold of them they would ensure that someone would call me back by the end of the day. Still, no call back after being told that 3 times. Be smarter than I was and stay far away from Vacations To Go. They won't do anything except take your money and waste your time. Frauds!

The associate Dale called me back the same day and remedied the situation. I got the booking confirmation now. Agents are a bit argumentative emphasizing they are the largest travel company vs. being understanding of customer's frustration. Only reason that I took away one star. I'm satisfied that Dale called me back and stayed on the phone with me to make sure confirmation came through. I will give this company an honest chance. Will come back to review once I actually took the cruise. To give honest feedback.

I asked for a cruise quote for a specific cruise, date, port and cabin class. I received quote which was perfect, I organized and paid my non refundable business class airfares from Australia to Europe. Rang back V2G to pay deposit for cruise which was accepted. The next morning at 4am Australian time the agent rings me to tell me he had a slight problem.

I just want to thank Vacations To Go for resolving my problem. I was a little skeptical at first and yes I did have some sort of mix up in the beginning but they did resolve it. Their customer service rep Kiwi was very nice. She really was. So, yes I do recommend this company and do look forward to booking future cruises here in the future.

This company is certainly not what it was 15 years ago and to be avoided. We were misquoted on fees. When we tried to resolve and the customer service was appalling and we also discovered the notes they initially wrote down were totally inaccurate. The manager did nothing to resolve our issue and rather than apologize continued to misrepresent their company, the services they offer and show complete lack of ethics morals and customer care. Cruise lines should take note and deal with more reputable groups.

I have been traveling with Vacations To Go for over 10 years. I have never been anything except totally satisfied with both customer service, prices and vacations. I am currently scheduled to do a land vacation and do not expect anything except excellence in all areas of my experience.

WAS a Vacations To Go customer for many years... Always trusted them to be the best deal, and recommended them to many for cruises. Recently decided to try them for an all-inclusive Jamaica vacation. I was told (apparently in a vague, non-specific way) that they would match a lower price if I found it, so I felt confident in booking. Three days after booking, I found a better deal by about $100. They refused to do anything for us (Resort credit? Something!!), calling their policy an "industry standard." So much for low price guarantees, and I will NEVER, EVER consult their website again.

In looking at cruise options in the Middle East and Asia regions prices advertised in the "Vacations To Go" website appeared attractively cheap. For example, their website claims that for a Celebrity 14-day cruise from Japan to Taiwan to China in November 2018 the brochure price for this is 7,596 usd. For an inside state room and the Vacations To Go price is 3,298 usd. In fact the celebrity (UK) brochure price is £1,739 which equates to 2,270 usd, an amazing 5,326 usd less than that the brochure price claimed by Vacations To Go.

We booked a trip to Cozumel thru Vacations To Go. Two days ago we received a voice message from Andrew that our Delta flight to Cozumel was cancelled. We returned the call & left several messages - To date, NO ONE has bothered to return our calls. It is obvious that they could care less about our vacation. Our trip has been ruined. Please don't make the same mistake we did. Deal with a travel agent who cares.

My husband was interested in booking a cruise. It was the first time he has booked one although we have gone on 5 others over the years. This one was to be a surprise for our Anniversary. Fin ** was our agent and he did a wonderful job from booking the flights to getting the cruise taken care of. We highly recommend him to help you with any of your travel needs.

I have used this company a lot for cruising and have been very happy it with it. I traveled to China and they provided a service to help with the VISAs (for a fee but was easier than me trying on my own). I also did a Mediterranean cruise through them. I'm getting prepared for an Alaska cruise. They also quickly do cancellations if needed or change to another cruise. I like the website because I'm a destination traveler more than being loyal to one cruise line and you can see many cruises to the area and check out the itinerary quickly. They help you get the best rooms but if you are minding costs will tell you what your room will be like for instance a partially obstructed view for less cost. The only downside for me was after getting the reservation, some cruise lines will send you back to the travel agent rather than answering questions such as upgrades. That seems silly because you have already paid. But that is the cruise line doing it not VTG.

I have been booking travel to all inclusive resorts to Vacations To Go for over 10 years now. I have had nothing but excellent service from all agents that I have worked with. Everything they have set up for me has been perfect including transportation to and from hotel to resort. I always get an email with all my confirmation information as well as an email prior to my departure as well as another email when I get back to find out how my experience was. I would recommend Vacations To Go to anyone, I have and they've always had a good experience. Thank you Vacations To Go for making travel so easy and so much fun.

I have booked 4 cruises over the years, with Vacations To Go. Getting ready to book another. I have always had good service from them, as well as follow-up emails prior to my cruises. I check prices with other companies, but their's have always been the best. Their prices on the website do not include port charges, taxes, or gratuity, so if you don't know that ahead of time, when you call to book, you may be shocked at the price jump... true of other sites as well. Check back from time to time when browsing, because prices can change as the ship fills up, and also as it gets closer to sailing.