Vacations To Go Reviews

Even though V2Go was not the tour operator, they represented to us the superior quality and professionalism of Gate1 tours. This tour was a nightmare from the 2nd day! Tour was interrupted halfway because of low water (which was not their fault) but they should have bused us to the next port and pick up the ship there (which VIKING RIVER CRUISES DID FOR THEIR 400 PASSENGERS ON 3 SHIPS!). Gate 1 did not give us what they promised regarding meals, drinks etc. I could go on and on but in the end: Do not book a river cruise with V2Go and Gate 1 travel. You get what you pay for!

I've booked about 18 cruises over 15 years, using Vacations To Go. I've never had a problem and in a couple of cases I had truly exceptional service. I notice a few of the other complaints are about the ships and not V2G. Lifeboats below your deck are not considered an obstruction by the cruise lines. Only something on your deck obstructing your view directly out your window is considered an obstruction. We had the same issue but we were at least aware of it having looked at deckplans.

I'm an experienced cruiser who has never used them, but when I saw their ad for a January 2016 cruise, it caught my eye. It said: "Exclusive Offer! Book select Oceanview categories and higher, and receive a FREE $150 per cabin onboard credit plus choose one of the following offers: 1. An additional $300 per cabin onboard (for a total per cabin onboard credit of $450), or 2. FREE pre-paid gratuities for two, or 3. A FREE Classic Beverage Package for two, which includes select alcoholic or non-alcoholic beverages onboard, or 4. Unlimited Internet access." When I called them, they immediately told me that this "free" offering cost an additional $300!

I made a mistake on the reservation I made on a hotel through VTG, noticed it right after and I cancelled the reservation. They canceled the room but did not inform me until they had done it that there is no refund for the charges. I was off by one day on the date. Called Best Western to complain, they say it was VTG's policy for no refund. VTG says it is Best Western policy, nothing can be done. I'm out $115.00 for a room I didn't use. I won't use Best Western or VTG again.

I went to a Cancun resort for my little brother's wedding and used Vacations To Go to book the flight and resort. VTG saved me $1,250 vs going with a travel agent to the same resort. We flew non stop to and from Cancun - the same as our friends & relatives. We enjoyed the same amenities from the resort. Room service, sailboats, all the food, espresso, booze that we could consume. The only difference being - I paid $1,250 less for my trip! I plan on booking another vacation with Vacationstogo.com for my wife & I in the near future.

The company Vacations to Go finally resolved this issue to my satisfaction. I would recommend VTG to others for booking a cruise vacation. A word of thanks to ConsumerAffairs and the Houston Better Business Bureau for helping in resolving my issue.

Having used VTG in the past, suggested to friends we use them for our Splendors of Europe river cruise. The cruise line canceled our original date but our agent neglected to mention it at all until six months later attaching a document from the cruise line requesting documentation which we provided to her in the beginning. (She still did not mention the change. I caught it while looking at the attachment.) To make an error riddled, long sordid story short we have received no apology regarding this mix-up and our agent's supervisor has totally placed the blame on the cruise line and accepts no fault by any of the staff or self. I'm concerned that this experience may not yet be over as we have not received our documents to date as promised. I'm extremely disappointed and will not use this company again - mainly because of the total disregard for our feelings.

My husband and I, along with 3 of our friends booked a river boat cruise with this company. Our contact person is Tracia ** and her supervisor is Jay **. When we booked we gave all the information (name, address, birth date, passport info, etc) but the first email back from Tracia had incorrect information... names not spelled correctly, wrong dates of birth, one person missing insurance (which we ordered and was included in payment). Everything she sent had an error of some type. My friend received an email from Tracia around the end of April asking for personal information (again) and she noticed it said our sailing date was 7/27 instead of 8/22.

I had an agent tell me if I did not call by 7 pm I would not be able to book until the next day. She did not put anything on hold for us and lost our rooms. After booking with another agent she wrote me back a NASTY email!

When we arrived to check it they had the wrong price for the hotel, so that took 25 minutes to sort out and the rep. wouldn't speak to me (the person's money he was messing with) just the man at the front desk. When that was finally dealt with, they didn't add the tickets for the attraction package that I ordered at the same time. I have spoken with 5 different reps. in 2 days and they all have other excuse and someone else to pass the buck to. I would NEVER use this company again. Things happen but when you're not honest enough to make them right it can be fixed. They could care less about ruining our family trip.

I recently booked a family cruise consisting of about 35 people through Vacations To Go. They misrepresented their prices to gain the sale/bookings. When trying to reach someone to get this resolved, they gave the run around on everything and would not take responsibility for anything. I will never ever use this travel agent again. They say everything can be done online but you can book online but still have to reach them to make payments which prove to not be useful. The experience was horrible.

Booked a cruise with this TA. I found them to be very efficient professional. And looked after me from beginning to end.

On the VTG website it states that "Port charges are included," and they are charging me an additional $480 for government taxes. The same cruise on the Princess website says the port charges AND taxes are $480. So I expected only taxes to be added to my cruise if I book thru VTG, and it would be less than $480. But VTG claims that the taxes are $480, port charges are $720. But that's not what Princess states on their website. Princess specifically states that "Port and taxes are $480." Has anyone else addressed this discrepancy? I don't want to be petty, but I pursue a good deal based on what's advertised and assume that's what I will get.

In mid February I booked a cruise for 6 family members to travel on the Holland American Line through Vacations to Go. The same evening I booked the trip I had to cancel for reasons beyond my control. It probably took them 10 minutes to take the money from my account, but here it is May 15 and I still don't have all my money. I have talked with Vacations to Go several times and have gotten the runaround saying I will have it in 6 weeks. On May 13 I called again and was put on hold for about 30 minutes while she called the cruise line, well to make a long story short I was told that my folder got lost in the cracks. The lady is supposed to call me today so we will see. I am reporting them to the BBB as well as Holland American. I know $181400 is not a lot of money to some, but it is to me.

We were to sail on the Emerald Princess from 2/22-3/1/2015. We booked with Vacations To Go. Pinney Lake, our travel agent was very helpful. When booking, I asked about the Princess travel insurance and was told CSA insurance was a better product. Not true. We were unable to travel due to an ice storm that shut down our county for 4 days. We had no power and could not get off our road due to downed power lines and fallen trees. My 85-year old aunt who is too dependent lives with us and could not be left without assistance. Her nurse could not get to our home due to the storm. When I asked about the CSA coverage, I was told it covered everything. Not so. My claim was denied. I was told by CSA and Vacations To Go this was not their problem. Well whose problem was it? Don't book with Vacations To Go or buy CSA insurance. I wish I knew about this site before dealing with Vacations To Go.

At first when you call them, they seem so friendly and helpful. Then after they are paid, you can't get a hold of them. There was a promo out that I could have got which would have saved me 1000.00 for the cruise I booked and they failed to tell me about it. One THOUSAND dollars! I didn't find out until later and when I took it up with them, of course they wouldn't reimburse me the money. Even though it was their fault I lost out on the promo. My advice, do your own booking and look for your own best prices. DON'T TRUST THEM to look out for you.

The person I was going to travel with fell ill and is unable to travel. She hasn't even paid any money towards the trip yet, so I have a replacement person to take her spot and the agent cancelled the one person, took $120 of my money assuming she'd paid money, added the other person on a completely different flight so we're not traveling together and the worse part is they have $2,800 which is what I've paid so far and he says "It's my day off. I'll take care of it Thursday when I come back in." So I have nothing to confirm anything, no flight, no nothing, hanging in limbo and a new balance going from $250 to $700 and it's not finalized yet. It could be more and I only had one more payment of $250 to pay by April 28th. He wouldn't even give an extension till mid May. NOTHING I HAVE AND NOTHING!!

Though I have been pleased with the service provided by our agent Jacie, my wife and I are disappointed over the "bait and switch" tactics that VTG and the cruise lines have resorted to. Over the past year I have inquired number of specials that the cruise lines have offered only to be informed that even though these prices are still being advertised by VTG, the offers have expired. What is available are the same cabins are available but at a higher price. When VTG is questioned regarding the change in pricing, the only response I receive is "We need to update our website." Poor communication between cruise lines and VTG.

A group booked a cruise with Vacations to Go and I called to get the discount and they did not return my calls so I booked with the cruise line, two days later. Booking direct cost me an extra $200. I do not recommend Vacations To Go. Their agents are not responsive and couldn't care less about their customers.

Thank you to all the people who have taken the time to write these reviews. I was just about to book with them and now definitely will not! They told me we had to pay $300 insurance before they would accept my booking. I found this very strange as have traveled extensively and always arrange my own comprehensive policy before I leave home. I challenged the "CEO? Alan" on this and he replied that yes, I could ask for a waiver form and then get my own insurance policy, so this is obviously a scam. On their website it says that P&O insist on all passengers paying V2G for this insurance. I rang P&O and they said “No, that is not true. You can purchase your own choice of insurance.” So beware! Thank you.

Please listen to the people who are telling you about their nightmare experiences with Vacations To Go. Do NOT under any circumstances rely on them for ANYTHING and whatever you do, DO NOT give them ANY money. I wish that I had seen this website before I got involved with this company. I booked a balcony for cruise for January 22, 2015 and paid in full. I got a confirmation which included the room that I had asked for.

Booked a cruise out of Charleston after Leslie ** harassed us for a week straight with phone calls at dinner time! Drove 4 hours to the port, paid $90 to park car for a week, boarded the ship AND THEN WERE TOLD THE CRUISE WAS NEVER BOOKED FOR US!!! We had all the right paperwork but the cruise line wouldn't let us stay! We have been kicked off and now they can't find our luggage! This was supposed to be our 25th wedding anniversary trip! They have screwed up our entire anniversary week! EXPENSIVE WEDDING GIFT HAS BEEN LOST WITH THE LUGGAGE! WORST EXPERIENCE EVER! Manager in Vacations to Go is rude. Told us that he could only book us a later cruise AND it would be more expensive!!! These people have no decency about them! They can call everyday harassing people but they can't actually book a cruise! Now we are stuck in a city with no reservations, no clothes, and no anniversary gifts. Instead of Bahamas we have cold Charleston! NEVER BOOK WITH VACATIONS TO GO OR LESLIE **.

Advertised prices are not available when you call. We have attempted numerous times to book a cruise at "advertised" prices. However, EVERY TIME we have called, the prices "have not been updated" and the price available is at least DOUBLE what is listed. In my opinion, this company lists prices to solicit calls, and then does not honor the prices listed.

We have used Vacations To Go for many years. Have booked all our cruises with them - never had a problem. We booked our all-inclusive to Punta Cana, stayed at the Now Larimar. The resort came highly recommended by agent. He said 5 star resort - food is top notch. That was not true. There was 8 of us. Out of 8 people, 7 got sick from food & 1 got food poisoning. Had to pay to go to clinic - $516 for food poisoning. I think we should be reimbursed that money by Vacations To Go. Looking to book another vacation but not with Vacations To Go.

This agency is nothing better than a used car dealership! They advertised a so called "sale of the year". I checked out a Holland America cruise which for "select ocean view cabins" included free booze for the 27 day cruise. The price was $2199. When I called the price jumped to $6599 as the original price apparently was for a "non select" cabin!. When I asked to speak to a supervisor, I got this arrogant lady who basically said that was the way it was. I wrote the CEO, no response. I have filed a complaint with the Federal Trade Commission. I used them once before no problems, I think they have gone completely corrupt. Final note, I checked Holland America's website, with the "free" booze it was $3199. Obviously it was not free but neither was it $6599. Vacations to Go should never be utilized for anything.

Been using this company since 2007 and the customer service has gone from sugar to **! After paying for most of my trip, wouldn't allow me an extension to make FINAL PAYMENT 60 days prior to my departure date after being extended in the past. DON'T USE VACA-TO-GO/FUNJET!!

Throughout my whole booking process with Vacations To Go they were extremely courteous and helpful leading me to believe my vacation would be just as nice. Immediately upon our arrival at our hotel did we find out the truth. We went to Cancun, Mexico and requested a hotel in the hotel strip in order so we should be able to be near the kosher restaurant that we needed. Not only were we 25 minutes away from the strip itself, we were so far out that only taxis could take us to the strip for a minimum of $40! We paid over $3400 dollars for an all inclusive trip, hotel, food and activities. Once I told V2G about my kosher status they should have informed me that I do not and should not get the all inclusive package as it does not pertain to my situation, but alas they didn't. Besides for the kosher problem V2G told us that we were getting a $750 resort credit to use as we wish on top of the inclusive activities the hotel provides.

I have been a customer of VTG since the late 1980s. As a single dad, I took my 11 year old daughter in late July to Europe for the first time spanning two weeks. The first week was delightful. It was a land tour with Gate One of the major cities in Italy. This company is not affiliated with Norwegian Cruise Lines. We were not told they were separate and landed at the airport wondering why there was no one to greet us. We found someone later to help us, but only learned we were part of Gate One when we checked in at our Venetian hotel and were informed we were part of the Gate One group. This is a reflection of poor communication efforts on the part of VTG.

I inquired about a cruise online and received no reply. I therefore phoned and spoke to someone. He told me the cruise advertised no longer existed and recommended another. I asked him to email me a quote which he did. Moments later, I received an email from one of his colleagues quoting me for the cruise I originally wanted. I emailed the company asking for clarification and so far haven't heard back. That was last week. Unfortunately for me I now get several nuisance calls a day from spruikers trying to sell me cruises and entering me into competitions I know nothing about. It's obvious now they passed on or sold my contact details which I consider immoral if not illegal. Also the price they advertise cruises for isn't the final price. When they quoted me there was add-ons which inflated the cost of the cruise by about 25%. Wouldn't use them again.

We booked our Viking Riverboat Cruise to Russia through Vacations To Go. All went extremely well and the agent we deal with, along with our information, got us an unbelievable deal. When I was getting all of our trip requirements together, the agent assured me that "they" would be taking the necessary actions to obtain our Visas that were required for our entry to Russia. He told me that the visas would be given to us on the train from Helsinki, Finland to Moscow as we booked a pre-trip to Helsinki and the train ride was part of the trip.

DO NOT USE Vacations To Go!!!! Find someone else to book through and tell all your friends. We booked on the Celebrity Silhouette (which was great), through Vacations To Go. Celebrity offered 3 additional bonuses. We only found out on the cruise that friends of ours had been given any TWO of the THREE bonuses and we had only been given ONE. They cheated us and after the cruise, when I asked for compensation, they simply lied about the offer not having been available when we booked. We never received any compensation. We were out of pocket by $300 as a result! I took it right up to the CEO, through all their very arrogant and rude managers, and still got nowhere. Make sure that you shop around.

Tried to book 3 people at published rates...took all info and then said it looks like I need 700 more to make this happen. I hung up, linked direct thru Norwegian and Avoya travel, compared the same rate thru American Express platinum travel, and booked for the published rate. No shakedown. Received some BS emails from CEO about how I was mistaken. Not a chance. Clearly, a shady operation.

Vacations To Go is the worst. Do not buy from them, go direct to the cruise lines. They are liars and do not give you what you paid for. Just came back on a 7-day, the worst experience I ever had paid for. 2 balcony and one inside for a grandmother and 3 kids got 3 inside. One with kids should have had bunks instead had a pull out sofa. Can you see how cramped that would be? Spoke to a number of people from V.T.G. and none were of any help, even email the CEO Alan Fox and he promised to look into the matter. Also never heard back. I paid 9,000 for a cruise that was nothing but headache. Thank you, Vacations To Go .

I have booked 20+ cruises with Vacations To Go, and have been on more than 30. So I know a little about cruise ships and quality. Most have been satisfactory; however the last three were awful. We did not get the cabins we asked for. The noise level was unbearable (Epic and Costa). The tips are now mandatory and service has gone by the wayside. In other countries the price advertised is inclusive. It should be the same here. It is very misleading if you don't know about all the added fees. Because of the mandatory tips service is virtually non exist an on board the most ships - the NCL, Carnival and Costa are the worst. If you booked thru VTG or another agent and find the cruise is being offered for less go directly to the cruise line. I have done this several times and have always had good results.

We have been on Norwegian, carnival, RC. All the trips Shep has booked for us have been great. I HAVE ASKED A COUPLE times for a bottle of champagne for our special times and Shep has always come thru for us. We have never had a bad experience with them and I recommend them to all my family which we all went together and had a blast, thanks to Shep. The only thing I have never been able to get was they say as time gets closer you can get a upgrade when there are room available, but after 5 stays that has never happen. But I'm going Oct 18th, so maybe this year.

I have been using Vacations to Go for years. Always had a good staffer, but due to circumstances we had to change the booking three times. She refused and sent back out deposit by way of NCL and said "you have to claim it from them." In other words we lost our deposit. Writing to their manager or owner did not get a response. So after having 17 cruises with them, I would not recommend them anymore.

You have solicited feedback in the verbiage throughout the Vacations to Go website, so we feel compelled to provide ours in detail. We just returned on 6/5 from a Caribbean cruise on the Carnival Victory. We have booked a few of our 14+ cruises with VTG, including a 10 day Mediterranean cruise on HAL, and Caribbean cruises on RCCL and Celebrity. When speaking with Chase **, our VTG Cruise Consultant, we never felt "fully briefed" on what to expect on our most recent Carnival cruise. We had some hesitations about the reputation of the line, so we will take responsibility for not asking enough questions about Carnival and the specific Victory ship.

I booked an ocean-view room and I ended up with a garden-view room. I would never use them again. When I spoke to them, they said they could pull up my fast deal number and confirmed that I only booked the garden-view for $1200 more than what the garden view room actually cost! I asked for the fast deal number and it didn't work in their website. They said that fast deal quotes expire. Then how did THEY look it up? These people are sketchy and I recommend you don't lose $1200 like I did.

On June 1st, I contacted Vacations To Go to purchase Tour #** to Greece departing 6/20/14. Travel Counselor Titan ** happened to be the person arranging the vacation package. He said the date was a factor and he was not sure if the tour were still available. He said he would contact the tour providers and should have a response within 2 days. It has been (4) days and I got no confirmation of the tour. Meanwhile, I had to go ahead with flight arrangements. I do not own the airlines, therefore, I could not wait until last minute to arrange the flight. I explained this to Mr. **; his first response was to wait until the confirmation.

I asked to be removed from their CONSTANT emails and got a reply from an "Alan **", claiming to be the CEO. (Wow, really?) I wrote to tell them to remove me from their email list and we were NOT interested in trips involving KIDS, and that we were not a couple that is sympathetic to children on vacation!!! Quoted below is his reply..... Quite the business man, huh? "Actually, you are worse than unsympathetic, you are an idiot. We don't 'harvest' emails, you provided it when you registered on our website."

We called VacationsToGo to get a price on a cruise and ended up booking with them because they said that if the price changed we would get a price adjustment. When we called for the price adjustment they refused. They only gave us more on-board credit, which they messed up. They flat out Lied to us and when we kept trying to call them, they never called back and picked up the phone. If you want a hassle on your vacation then go for them.

I'm sorry there are some people who have had negative experiences with Vacations to Go. Out of at least a half dozen cruises, my wife and I have been 100% satisfied. I always use William ** to make the arrangements and he is Johnny on the spot. I comparison shop, as is my nature, and even if I find a slightly cheaper price somewhere else, I still go with VTG. However, it is rare that there is a cheaper price out there. No, they don't put all the fees in the advertised price, but does anyone. A veteran traveler knows there will be port charges and other government fees, but that's not VTG's fault.

Booked a cruise with highway robbery agent. He booked me as I was trying to make a decision. Said he would call me back the next day, since he already charged me, and never called me back. Happened so quick, I didn't really have a good chance to think about it. Now, called Vacations To Go to try to figure out what had really happened and they tell me if I cancel, first of all the cruise is not refundable, oh wait it is but you will lose half of what you paid. When I called the Manager was rude as well. No such thing as customer service at this company. Once they booked you, you're done. Do yourself a favor, do not use this agency. Go directly to the cruise liner you want to cruise on. I have never experience this with any other agency as we have cruised a lot. I will never ever use this company again.

I previously posted on January 24 concerning my experience with Vacations to Go.com.. Since then the company has agreed to honor the original price quoted for my trip - no additional fees.

I purchased all inclusive vacation with this company in Dominican Republic. I purchased trip insurance in case I will need to make changes. When I got to the hotel and after spending few days there, we realized that we may need to make some changes and stay another day because we were not sure about the weather coming back. We tried calling the company to a collect number that was given to us by them. The number they gave us did not accept collect calls! I called the company on my own expense - its $1/minute to call from there. I was told by the representative that any change made will cost me $150.00 per person with the airline and any other expenses would be on me. So I wondered why did they convince me to purchase the insurance for the vacation for $300.00 so I was told that it is only in case of an emergency and that if there are flight delays of MORE THAN 12hrs!

I booked with Vacations To Go for a week long trip to Cozumel for myself, daughter and two grandsons. It was in writing and verbally told to me that my 12 year old grandson would eat free at our hotel. We arrived at the hotel and I asked if my 12 year old would be ordering off of our menu or a special menu. No one knew anything about eating for free for youngsters. I called Vacations To Go from the hotel and was told that someone would get back with the hotel or me. I went to the desk several times and also try to call Vacations To Go again but no one there would take my call. We went ahead and ate at the hotel for the rest of the week. My grandson's total bill was $177.00 and I kept my receipts.

This company is an obvious scam. They lure you in by advertising very modestly priced vacations packages and then continually "add" supplementary charges to the point where the cost of the trip has not only doubled but tripled. When one tries to cancel, they tell you there is a "75% Cancellation Penalty!" Outrageous? Yes, indeed. And of course, the "Insurance" they talked you into does not apply. I cannot warn anyone enough to stay away from this company.

This people will tell you anything to make you get in a cruise commitment, but if for any reason you make a mistake, you will end up on your own paying the consequences. They don't care and you will end up taking the loss. Make sure you read every little part of your contract before you give your credit card information. They will not forgive you any mistake you make. They are very dishonest and will take advantage of you, if you give the chance, so be aware.

Booked a year in advance to get two rooms side by side for me and my wife, with the other room for my son and his girlfriend. At that time, I was given cabin numbers next to each other. After paying for the cruise, port tax, and transportation to the ship, we got on board and found out we were 4 cabins and an elevator lobby away from each other. I have complained to them and got "it's not our problem." I will not be using them again. I'll book directly thru the cruise line.

My situation was similar to yours. I called them in response to their ad, $1349 for a balcony cabin. They put me on hold and then said, "Sorry, no cabins available at that rate in same category." They said due to the holidays that the ship would sell fast... I paid $1599 for a balcony cabin... I found out later that it was in the same category that was supposed to be sold out!!! I called back and spoke with several managers... They are scammers. They did not resolve the issue. I told them that what they did was 'Bait and Switch', which is fraud!! They are scamming many people.

Worst experience of my life was my honeymoon. Cockroaches in our room, staph infection because how dirty the place was, and we couldn't even eat or drink anything! No one picked us up from the airport and it was supposed to be adults only and there were kids everywhere. When we asked for help, they did nothing and insulted us by offering a small % discount on the next time we use them which will never be. We hired an attorney to go after them because they took our 5k we paid for our honeymoon and basically gave us nothing in return except for a horrible, horrible nightmare.

We went through Vacations To Go to book a Honeymoon Cruise from Savona, Italy with 3 stops and back to Savona. We got to Milan, Italy 2 days in advance and on the day we were supposed meet the cruise line they did not show. We missed the cruise and did not get our money refunded because the cruise line said they were there. We waited 4 hours in front of baggage claim and no one with our name or the cruise line name was anywhere to be seen. We walked through the number of people holding signs at least once every 5 - 10 minutes. No one approached except another vacation club who felt sorry for us. They had never heard nor see anyone with our names or the cruise line name in the hours that they were there. We were not given any emergency numbers by Vacations To Go to contact anyone.

My father-in-law has been attempting to receive compensation for the expenses incurred due to Vacations To Go agent's mistake on the booking of the "13 Day Turkish Treasures" tour which took place between May 2nd and May 14th, 2013 for over four months. The agent's error resulted in the deletion of both my father-in-law's name and his wife's name from the group roster since Day 11 of the 13 Day trip, so they had to fly back home on their own. The extraneous expenses suffered due to the error included the cost of 2 flight tickets from Ankara to Istanbul, taxi fare from Ankara hotel to Ankara airport and the cost of the optional cruise in Istanbul, which they had paid for but was unable to use.

We suggest that you go directly to the cruise line before using Vacations To Go. Their sloppy handling of our reservation caused us to have a forced cabin change. We booked and paid for cabin 8013 and when we arrived at Southampton, they told us that we had been changed to cabin 4187. Cunard tried to play it like it was an upgrade. It was not. We had done a great deal of research and had booked cabin #8013 out of the available inventory and with the instruction that we didn't want any "upgrades."They of course blamed Cunard and Cunard blamed them. It was a sour experience. Vacations To Go offered us 10% on our next cruise. We will not be taking their incredibly generous offer (sarcasm). It is not worth 10% to have another sour experience!

Vacations To Go quoted a price for an interior balcony on the Allure of the Seas that had no more cabins available at that price. Was told there was a few more available overlooking Central Park for almost $100 more per person, but it was only a window. Vacations To Go only offered a customer service gesture of 10% of my next cruise, really? So they can overcharge me again? Bad Customer service from management who doesn't seem to care, even though it was my mom's 1st cruise and birthday... Got charged more than the balcony price for an interior room that they labelled as an oceanview with clearly no view of the ocean and no part of a refund to make it right!

I had made reservations for a cruise to Hawaii on Carnival Miracle. We heard about the problems that Carnival Conquest was having that same day. I called the next day to cancel and was told that I could not. I understand we are allowed 3 days to cancel but was not allowed to by travel agent Noe **. Thank heavens the cruise went well but we will not do business with Vacations To Go anymore. He lied to us.

In all fairness to Vacations to Go I have waited several months before posting my own personal negative experience in hopes there would be some satisfactory outcome to my situation but surprisingly no, there is no happy ending to my story. My friends shared with me their vacation plans on board an NCL trip departing Copenhagen this summer and invited me to come along. I was so pleased to find the sailing available and at a great price too at Vacations to Go, so I called immediately.

We booked Celtic Highlights with vacationstogo.com. It was paid in full last year because there was promo with Globus that if was paid by November 2012, then the price would be quite reasonable. Our trip was for August 2013. A month ago, we got the docs for the trip without any hotel/airport transfers and no additional day in Glasgow. I had to hold on for 17 minutes to get somebody that I could talk to and provide documentation to prove that we had paid for it.

I LOST MY VACATION. I really needed rest and a gym to work off the stress of family loss and more. I PAID $100 less than where I usually stay to save money. This trip cost me $1475 with airport parking, so it wasn't inexpensive. The agent put me in The Bellevue Hotel in Mexico on the hotel strip where rain was coming through the lobby. The building had deep structural damage everywhere, even on the balcony. It was scary to see. Also there is no sound proofing so you could hear every conversation and even sex in the rooms next door. I changed rooms several times. I tried to get another hotel but they were all booked. There are pages to write, but you can see how bad this was.

I have used this website a lot. What I have noticed is they advertise some very reasonable pricing, but when you go to book, they tell you that the pricing is no longer available. I made such an issue the last time. They finally took the bogus pricing off their website. Don't know what made me check but 4 days later, the bogus pricing was back up there. I started calling one day - 5 different calls, all 5 of the interline cruises. Different ones were coincidentally no longer available. However, when you first call in, they tell you it is available. When I asked for a supervisor, she told me the rates change so fast they don't have time to update. Check the Allure of the Seas Royal Caribbean on Nov. 24th sailing 2013. Bet they still show interline rates. According to RCCL, those rates never existed. The site is a JOKE. Beware!

My family and I were trying to get a good price deal to Punta Cana, Dominican Republic. We are a total of 6 (4 kids between the ages 2, 4, 15 and 17) and, of course, my husband and I. The first time I called, I was very happy with the quote and information. Very happy with the agent. So I still needed time to do research on prices, hotels, etc. I knew the price was going to change a little bit, but it was okay because I wanted to make sure we spend the money in the right place. We were trying to book for the week of July 11 to the 18th (leaving on my birthday, the 11th). Anyways this past Saturday, after doing research for prices, hotels, transportation, food, etc. and after the price going up a little bit, I still found the deal on Vacations To Go pretty good. I made my phone call and dialed 0 because I forgot the name of the person I was working with. The operator or receptionist was very helpful and gave me my agent's name and her extension (Bernadette, ext **). I left her a message and waited.

Our party booked a trip to Punta Cana last year. There was nine of us that when we booked, we stated we all wanted to be together. After all if you are going with nine other people, should you not be together? The moment we landed in Punta Cana, our group was no longer a group. We were separated with seven going in one group and three in another group. At the hotel, we were separated by two building apart - with the group with seven had first floor pool side rooms. The group with three has third floor swamp views. The room with the swamp view was changed the next day after many complaints to a third floor room almost viewing the pool.

The quality of the hotels definitely was not as represented by Vacations to Go and Virgin Atlantic (we booked a 11-day Italy trip through Virgin Atlantic with the tour operator being Vacations to Go). Our room at the Principe Hotel in Venice was like a sauna in November (incredibly uncomfortable, perhaps 90 degrees). When I complained to the hotel staff, they said they were aware of the problem but the "Management" refused to correct the problem (I had stayed at this very same hotel in the mid-1970s and was quite happy with it, but obviously the current management is not the same as when I previously stayed here). Our hotel in Sorrento was definitely sub-par: a small, family-owned hotel, a 15-minute walk outside of town, smack on the main road (the building was perhaps 10 feet back from the road) and I got food poisoning from the fish the hotel served, as did another person on the trip who was also foolish enough to order the hotel's fish dinner.

Vacations To Go misrepresents the quality of their properties, does not assist the customer when a problem occurs, and then takes full financial advantage of the vulnerable customer once they are far from home.

I booked a cruise 6 months ago on SeaDream II in the eastern Caribbean route. I paid in full. Two weeks before departure, I didn't receive documents. I contacted agent, R.L. via email. He had us re-enter our information on the cruise website and got us E Documents.

My friend and I booked a cruise of the Black Sea and I was a bit apprehensive about what the quality of the ship would be. Vacations2Go assured me that it was a good ship and that was most assuredly true. We were extremely happy with all aspects of this cruise and have already recommended this company and the cruise line Azamara to friends.

VTG agent booked the SC class cabin; VTG agent and I had a long discussion about the SC cabin and the big deck/corner placement. There was no miscommunication. We were both in agreement that this particular class cabin (SC) was spectacular for enjoying the Alaska scenery and entertaining professional colleagues. I felt lucky that he was able to provide this category cabin and I told him so. No mention was ever made by the VTG agent that I might later be moved/upgraded to SB or SA. I would have remembered that. I had my heart set on the SC and the agent knew it without a doubt. No miscommunication.

I and two other families booked a Disney trip through vacations to go, specifically Blair ***. I have booked with them for many years. Recently, Disney advertised a 30% off special. On May 11th, Karen **, one of the families that booked with us, called Zande, a minimum of six times to ask if the special would apply to us; Blair's day off was Wednesday. Zandre is Blair's supervisor. She eventually called the 800 number and spoke to a random operator. Karen explained about the discount and the operator told Karen to tell us to call in the morning. I called both Blair and Zandre numerous times, to no avail. Sometime afternoon, I finally spoke to Blair who stated and I quote "I am working with Zandre right now, looks like you will all get refunds."

I have just finished making a European cruise booking with Vacations To Go. Their service was fantastic! Because I am in Australia, contact was by email with several emails crossing the Pacific over 2 days. Honestly, you would think I was their only customer, such was the speed of their replies. I can't say enough good things about them. Great product knowledge and helpful advice. From a very, very happy and satisfied customer.

I booked a 10-day Baltic Cruises with Vacations To Go. They were absolutely faultless. Many phone calls and emails between the company and us took place. The service was second to none. The salesman was so competent and knew the product so well. Really, they were absolutely fantastic.

I purchased a Panama Canal Cruise on Celebrity Cruise Lines though Vacations To Go/Alan Fox Travel in late September on one of their 90-day ticker ads.

I booked a cruise with this company Vacations To Go. They never informed me that I was booking a repositioning cruise and that I would be left in Panama, the country of Panama. I asked the travel agent to look for flights for me when booking the cruise leaves Ft Lauderdale, Florida. At no time did she ever tell me that this trip was not a round trip cruise.

I have used them in past; they have good to great prices but as usual no human contact or any help at all. I just got back from Princess Alaska Cruise Tour which was great. However, vacations to go did not quote us a cheaper price than on the Princess web site; I found this out after paying them. I wrote to the agent, his supervisor, and finally to Mr Fox and never received a reply. Goodbye to you, vacations to go. Beware, check all options!

The agent in charge of our three week vacation to Europe allowed us to leave the US without proper reservations for getting from one country to another on two occasions and failed to complete reservations in two hotels in Belgium that we had prepaid through them. Emails, phone calls and faxes of our information fell on deaf ears and we were forced to find our own transportation in order to make our tours on time. No one on their staff even seemed to care that there were four of their customers who had paid nearly $20,000 for this trip were stranded. "Work it out on your own and let us know when you get back" was their answer.

I booked an Alaskan Cruise for 5-21-2010 to 5-28-2010 and Mr ** told me on three different occasions the room I was getting would sleep 3 adults with two beds and a couch that made into a bed. It was on the Royal Caribbean Web Site showing the couch and the two beds. When we got on the ship, it had two beds and a pull down bunk and ladder for the third person which was not what I wanted or paid for. I have sent several e-mails, made phone calls to Mr ** and to Royal Caribbean about this and he said there is nothing he can do.

We reserved a vacation for 4 to Nassau in the Bahamas. We called to cancel the trip and were told that $200 would be non-refundable. We were also informed that it may take 30 days for the refund. It is now 40 days later and Vacations To Go is still holding over $4,900 of my money. I have incurred financing fees and I will never use or recommend Vacations To Go to anyone. I have now incurred $100 in financing fees on my credit card.

Complaint successfully resolved: We had reported in March that we had lost $12,000 for a cruise we were removed from due to a Visa and yellow fever shot issue in Brazil. Please note that Vacations to Go exercised excellent customer service by later refunding us $6,000 in cash and giving us a $6,000 voucher towards another cruise. We appreciate their response at moving to resolve this, and we need you to now remove my complaint from your website or at least add this comment to it. It is only fair that they now get credit for making full restitution. Thank you.

We booked a cruise for 3 days in June. We were called and told because of the swine flu, cruise would not go Mexico. We were told we could change dates or go to Catalina, but was not able to get but one call back from agent Charles or his boss Nemo. That one time they said they tried to contact us we could not answer the phone right then. We attempted to try to contact Charles * at least 7 to 10 times with no return call. Then we finally got off hold of him, he told us the deadline passed and we would lose our money and can no longer go on a cruise a different time. How convenient to steal one's money. We would have been happy with just re-booking the cruise. This is not our responsibility because of the swine flu issues. This is the cruise's problem and we paid for it by giving away free money to Carnival Cruise. We are hard working honest people who have not had a rest in a long time. We were planning to take more cruises like this if we like it, but I will never trust this company again unless they do what's right and give us the cruise we paid for.

We booked a three-day cruise for May 21-23 with Vacations To Go. This was our very first time to be able to take a cruise. We wanted to see if we would like it and then would plan to take more in the future. We were told three weeks later, after we booked, that we would have to reschedule or go to Catalina cruise because of the swine flu, we could not go to Mexico. We were told by the person we booked it with that we could reschedule the cruise. My friend called and the agent returned the call once. My friend was in a meeting and could not answer the phone, so we did not get to talk to him. After several daily attempts to get a hold of this person, we spoke with someone in and were told we waited too late and could not reschedule the cruise and could only go to Catalina.

We booked an 8-day, $12,000 Silversea Cruise through VTG which departed on 2/21/09 from Buenos Aires to Rio de Janeiro. When we booked the tour, we were not verbally informed nor was it brought to our attention clearly in writing that we needed a Visa/Yellow Fever shots to get into Brazil. Please note that Silversea sent several notices to VTG to remind us that we needed this and none of these notices were forwarded to us. Because of this oversight, we were removed from the ship after only one day.

Holland American Cruise Line--Paid $5700 for 32 days from Hong kong to Vancouver plus $5.00 per day fuel charge after the fact(i do not mind that so much) but then they phoned up and this was after i paid for the cruise and said that there was another ---get this $500.00 extra because they could not get me there for the day of the start of my cruise so i have to arrive a day early and pay for my own hotel ---airline booking problems---and get this i made arrangments LAST SEPTEMBER for this cruise---not at all satisfied---they said the would give me $150.00off---but that turns out shipboard cridit--i still had to pay the total amount extra on my visa---never again will i cruise on Holland America(and this will be no.9 and will be the last)Being 78 yrs old now i do not need this kind of treatment it is very depressing

Our vacation to Cancun was initially booked with Suzette Walsh. To make a long story short, she could get nothing correct and I asked for a new agent (after being told I couldn't cancel arrangements as the trip was purchased to Fun Jet) Stuart Gillan assured me all was well .... up to 3 days before we left. Upon arriving in Cancun, our room arrangements were incorrect; we had 1 room for 4 people, not the 2 rooms we had requested. Fun Jet agent marched us out to the street to use a pay phone to call Texas (vacations to go) where it was almost impossible to reach the agent or a manager. After much upset and arguing, we finally obtained a 2nd room and stuart agreed to pay for the room as Vacations to Go had erred.