Vacations To Go Reviews

Booked a cruise. Advisor misled the info for the cruise. I called to rectify. He still did not know what he was talking about. I called a so-called supervisor, Anthony. Got more runaround. Not reputable at all. Save yourself the trouble and aggravation. They take no responsibility. Never again. Just go straight to the cruise line source for your bookings and put these fools out of business.

This travel agent works only for the money, I wish I checked reviews before I book with them. Worse experience ever. They make you think that it is all your fault, you should do better next time. What I should do is that write this review, let every one know, and never book with Vacations To Go.

This was our 3rd trip in a row going to Mexico. We used Romy. Wow, the entire experience was a complete nightmare. We booked months in advance to go this time to Puerto Vallarta. There were 4 us of in our group. 3 of us traveling from Seattle, with the 4th member coming from Texas. Romy quoted us prices, and they changed, she grouped all of us together in the price, and it wasn't until I finally contacted her manager to get it broken down. She never sent as any information regarding our prepaid travel shuttle company. She had to be contacted repeatedly, with little to no response. We had such a issue trying to get requested information to make our trip enjoyable, but it didn't end up this way. We're really going to re-evaluate whether we want to book a 4th trip next year. Just beware, and think about who you are dealing with

This was our first and last cruise reservation through Vacations To Go. Reason; after paying for our cruise in full I was informed by Celebrity Cruise Line that we had to pay an additional $600 fee for PORT CHARGES. I believe that the reason that there was NO mention of this fee by Vacations to Go is that this additional amount could/would make consumers think twice about their pricing. LET THE BUYER BE AWARE!!

We were schedule to go on a cruise on May 11, and were unable to go. We do not blame Vacations To Go we take full responsibility. My complaint is with Vacations to go Master Cruise Counselor Evelyn **. We were already wounded and Evelyn pour salt on our wound. I called Evelyn to request our refund on the specialty dining and internet. On one call she said I was a waste of her time. On my next call to Evelyn she went off on me screaming and hung up on me. I ask management to listen to the recording on August 19, around 4:28 pm. No Customer should ever be treated like I was. She was rude and unprofessional. On August 20, I did speak to Rhonda **, Vacations to go Manager. I want to thank her for the way she handle the matter and her professionalism. As a Customer we choose where we spend our money.

Worse travel agent ever - I booked on a whim after looking at their site for years - to join a group of friends who had already booked their cruise. I thought their prices looked good - but honestly - it's been the worst experience ever in hindsight. The travel agent I was assigned was/is horrific. He is unable to answer the smallest questions, offered no “TA Experience” on which cabins are better, was unable to articulate proper responses to my questions, etc. There were NO perks whatsoever by using their services. I have since learned that reputable TAs should have access to a lot more TA benefits, information and savings to the customer. I DO NOT RECOMMEND using Vacations to Go for anything other than looking up info on their website. And then take that with a grain of salt - the prices they list are not exactly what is offered.

One of the worst travel agents I have ever worked with in my life. The extent of the issues are too many to write here. Summary: they never booked seats on the airlines for us, no help with ground transportation, booked a airport for one of the travelers FOUR HOUR drive from their home with other airports closer, booked a 5am flight with more convenient flights available. Consistently out of office with no response. Generic customer service phone number was no help, kept telling us it had to be escalated to a manager that was never around and never called back. This company is useless and nothing more than a scam to make money off of tour companies and airlines. Feel free to find a tour on their site but DO NOT BOOK THROUGH VACATIONS TO GO! Go to directly to the tour company and book through them directly.

Fake deals on the Vacations To Go site just to get their hands on your data. I would not recommend to do business with them. Found a deal, asked for a call, nobody called; I called them to tell me that everything is sold out, and the website is slow to update. :)))

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price. We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund. No waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks. Don't book through Vacations To Go.

Prices change everyday on their site. They quoted me $2200 for two people on a 2D cabin and when I compared to another travel site (Cruises.com) they were only $1365. Then I cross checked with Royal Caribbean's direct website and they were $1800. Have used V2G in past but never again. Even brought to the attention of the Executive Management and all he could say was sorry and didn't even try to match.

False advertising! I have yet to use them, but after seeing all the reviews I may not. Not to mention they are false advertising their prices. So when you see (You Save xx%), it's not true. When I checked the price on V2G and compared it to what the cruise line is offering, it is the exact same, and the cruise line is cheaper. One example is I looked at Royal Caribbean for a suite. V2G advertised $2,679 say I save 48%, but when I checked RCCL website for the exact same cruise, date, and room, they are giving me the exact same price. I even checked another cruise line like NCL and it was the same. If anything NCL was a couple hundred bucks cheaper. So save your time and just book with the cruise line and not a third party agent. Because after reading some of these reviews and seeing when people have issues, it's impossible to get anything done or corrected.

We are trying to go on the excursion in Cozumel for the trolly tour. In two words - don’t go! The directions are incorrect. It is confusing. We stood under the shopping village sign for 20 mins and even went to the office twice. The staff do not attempt to look for you. They just sat there chatting and laughing away. What service, huh? Don’t waste your money on this. It says likely to sell out - what a lie!

When I called to book a resort, they said, I booked 10 years ago, and I was difficult over a credit and misrepresented myself as a travel agency. First of all, I’m not a travel agency, so they obviously mixed me up with somebody without giving me an opportunity to defend myself. A bunch of little kids are running the place. It is a joke, plus I looked it up. You can save a lot of money by going to a different place and booking. They don’t offer much more. Insults!

Thank you Vacations To Go for investigating my issue and taking corrective action. I greatly appreciate your efforts in helping me get this resolved. You made it right and that means a lot.

We won a vacation with this company by listening to a marketing pitch. They strung us along for months. Two fees. We are out about 150. It takes so long before you realize you're scammed, you can't even get the money back from your credit card company. Don't do business with them.

I am writing to share my recent experience with Vacations to Go organization, specifically in relation to the Alaska cruise my wife and I took in September through the Holland America Line. To provide some context, we chose Vacations To Go for this trip due to a family reunion organized by a member who had used your services in the past. However, our overall experience with your agency was less than satisfactory, and I feel compelled to share our concerns.

Completed my first booking with VTG with Grace. I was booking an MSC cruise and have asked her a lot of questions before I paid in full. She appeared to be annoyed with every question I asked, but assured that I need to complete my booking first (make final payment) before I can make any special request for linked reservations. She has not rerate our deal on the day of final payment, price was lower on that date. She has found million of excuses why she cannot complete any of our requests after we completed the booking. The agent is unprofessional and has no knowledge about cruise lines she booked. Remember, VTG that you don't seek out customers, we reach out to you ourselves with fast deal we want and simply want you to book. Agent should know information about each product they sell and not guide customers to read cruise policies.

Paid for cruise on Azamara. VTG employee Yarit offered an upgrade to larger room for $2700. We called him four times within two hours plus emailed two times. When we reached him, he said that it was a busy day and the increase would now cost almost $5,000 additional. Valerie at Azamara refused to help and couldn’t locate the person who gave the quote although she did find the amount in their record. She said that it was no longer available and wanted the exorbitant amount that we would never pay. She said that if it was a mistake, Azamara would not stand by their word. Beware! There is no integrity here just breach of fiduciary responsibility.

So it was my guy's 60th birthday and I thought of buying an excursion in the Dominican Republic that would take us to the cigar factory, chocolate factory, rum factory and the museum. I had paid $69 each for the two of us. When we got off the cruise, we had to walk a long 25 minutes to reach the taxi service and that's when we found that we were late and the bus had left us. We were told that the tour started 30 mins after the ship got to the port. Nothing was mentioned in the email or the ticket about a specific time or a specific place that we were supposed to be at. Their instructions were very vague. We asked several locals about our meeting point and we ended up getting another taxi service to take us to the tour which was an expense that wasn't planned.

I called them to get a quote for group rate. Told me the rooms were going very fast and there was no group rate for under 8 rooms. I said, "Ok, just quote me specific rooms and I'll let people call and book their own rooms." He gave me a quick quote. I emailed him and left message for him of what we're needing. He called me the next day. I reiterate what we needed and he says, "I'll call you back in ten minutes." It's been a day and a half and no call from Curtis S. He also said there was only double occupancy rooms left and I have to get extra rooms. I called Royal Caribbean directly and booked our cruise. They helped us get into exactly what we needed that he said wasn't available. Still waiting on that call back Curtis.

Booked cruise through Vacations To Go over 6 months ago, 2 days before leaving we get an email ship has issues and staying at port from Saturday to Monday till fixed, they removed 2 main island stops from travel, both were reasons we booked this particular cruise! We made multiple calls and nobody would do squat! We received a slap in the face offer of $250 credit that can only be used on cruise. Our Anniversary cruise is a total waste of $2300 and will never recommend this place!

We have never used the excursion department through Vacations To Go before, and if you do decide to book through them, I would strongly advise against it. First of all our cruise (which we have booked and taken many) was horrific, worst cruise we have ever taken! (MSC, don't do it) First hour on the ship we were notified that we would be arriving into each port late. Since we had early excursions we immediately called Vacations To Go to cancel them rather than be late or only get a partial trip. We were told a cancelation would have to be reviewed by the excursions team, only then to be told, "Sorry you have to cancel 14 days in advance." (I'm sorry, we weren't notified until the first day of our cruise we would be late getting into all of our ports.)

Prices advertised on their website are not what is quoted when you reach an agent. Price quoted to me was astronomically higher than the website. When I asked about it, the agent had to get back to me. After talking with the cruise line I was then quoted a price still several hundred dollars higher than the website, but significantly lower than his original verbal “quote”. He told me our website is not live pricing. HUH???

Duped. The features they promised on their website were not there after they took my money (almost $5000). After I booked and paid, I noticed the booking with Norwegian Cruise line did not match what I paid for. I wrote back to Vacations to Go for them to explain or fix. Their response was, “There is one restriction to adding the Free at Sea package and that's if we book a Sailaway guarantee." We did book a Sailaway guarantee, Norwegian won't allow us to add the Free at Sea package to those bookings. Gobbledegook like that does not cut it. It was not discussed or explained,

VTG May be able to do one thing OK - book a cruise. However, when booking a cruise there are often other needs…. Transportation, connections, coordination, hotels, etc., the things travel agents do. VTG does not offer these services and once you use them to book the cruise, travel agents aren’t anxious to provide you the other associated services. VTG’s price for the cruise was the same price the cruise company was advertising. VTG did promise a shipboard credit that amounts to about 3% of the cruise fare. While nice if that happens, I don’t believe that value equates to the services a travel agent could provide. Understand what VTG is: a booking agency. If you need other associated travel requirements, best to use a good travel agent.

We booked and paid two tours of which neither took place. In Helsinki (Finland) we waited at the gate (as requested) but no one with a sign and our name showed up. We could have gotten a sightseeing tour while we were waiting - but after waiting for the tour, all the other tours already left. We were not amused. The Stockholm (Sweden) tour did not take place as well. We waited at the requested location but nobody showed up. In both locations we tried to contact the recommended local representative and the Customer Service Center both to no avails. We had additional taxi-cost to get to the location. We regret that we booked tours with this company because not only that we missed out - it’s very costly to get back to these locations in Europe. We’ll never book a cruise tour with this company again.

I was told I had to book and pay in full right away, that the Windstar cruise would fill up and that I needed to pay a double rate even though I was attending as a single. I begged for some allowance and was told the cruise is a competitive one and would never decrease in price. They would not refund my 3000 deposit so I paid 11000 for the cruise. As soon as I paid in full the website is now advertising 6000 for a single. That’s 5000 less! I wrote and asked them if they would honour this rate and was told it’s too late as I’ve paid in full already. If I had booked direct with Windstar they told me they would have been glad to honour my singles rate. Shame on Vacations To Go and my agent Athena for taking advantage and lying to me. Her commission is more important than honour and reputation. I feel sick and sad that I was deceived by this company.

TLDR: Horrible experience… Run, don’t walk, away from Mimi Montgomery & Vacations to Go. I recently had the misfortune of booking a trip with Mimi **, a travel agent at Vacations to Go, and I cannot express enough my disappointment and frustration with the entire experience. From start to finish, Mimi displayed a level of incompetence and unprofessionalism that left my family and me in a state of disbelief. We booked the Globus Tours 12 Day tour: Brazil, Argentina, and Chile with the expectation that Mimi would provide the necessary support and assistance throughout the process. However, her promises of exceptional service quickly proved to be nothing more than empty words.

Happy that Vacations to Go took me seriously, refunded my $ for the horrible hotel booking and apologized in full. Thanks to Robin, Andrea and Michelle for taking care of this minor but important (to me) detail! Very much appreciated by both myself and my wife. Thank You!

We have all together booked 5 Celebrity cruise cabins through the Vacation To Go last year for upcoming July 16, 2023 cruise. On April 8 this year, I asked our agent to book 2 specialty dinners for all of us (one for a birthday, and other for anniversary). However, She made some errors on the date for one and some errors on the date for the other! I called her several times followed by emails. She was mad at me and saying that was all she got from Celebrity! I then called her manager, she was nice and tried to explained that Celebrity would not allow full group dinner bookings and advised me to go to the restaurant when on board to ask for change. It appears that the dinner bookings are not part of their customer services! Well, for sure, we will not come back to them for next trip or cruise booking. I finally called Celebrity directly to get the errors fixed for now.