Vacations To Go Reviews

Vacations To Go is a ripoff as far as I’m concerned. I got this 100 bucks onboard credit with virgin voyages cruises. When I got onboard the ship they told I had to produce evidence off the onboard credit, I show them the evidence then they changed the requirements and then told me to contact the agent Trav ** to get the credit. I told them that everything is in black and white and they have a contractual agreement with vacations to go. Why would I need to fix this?

I have used Vacations for all of my cruises in The past 3 years. They have always been responsive to my needs and have made recommendations that were very appreciated, my cruise this past June 2025, they recommended to me to upgrade to a suite rather than a balcony room. IT was a 4-day cruise. The price was about the same as the balcony. I'm taking an 8 day cruise in December for my birthday and I've booked a suite again. I'm hooked!

These people are absolutely horrible! We are going on a cruise through my wife's company. We had to pay for my attendance. It took me over six weeks of emailing and calling the rep at minimum twice a week to get in contact with her to pay my part. When we were offered excursions (we were told these were through the cruise line, they were not) we purchased two. They charged us, but assigned them to another passenger in our group. When my wife contacted them about this she got nowhere. After three attempts, I called and I was told they did not know how our excursions were assigned to someone else, but as long as we have the receipts. This was when I found out these were not through the cruise line and I requested they be cancelled as we were mislead. They were unwilling to do so. If you ever have the need to use these people, RUN AWAY AS FAST AS YOU CAN!

On April 22, 2025, we booked a cruise thru Nora M with Vacations To Go. Our cruise was January 8 thru 12, 2026. Total overall charge was $$3680 for 3 cabins, 6 adults and 2 kids. I let her know that 2 adults and 2 kids may not be able to go because they might not be able to take time off from their jobs in January. She suggested we purchase insurance for their 4 passengers, cost for insurance $228. So we put down $1428 for the cruise. Nora said we needed to make that partial payment now to hold the 3 cabins. If the price went down, our price would go down but the price would never go up.

You simply cannot get better prices than VTG provides and their agents are great. They keep you informed about EVERYTHING that needs to be done up to boarding. Summer ** was my agent and I recommend her.

VTG often has better prices than booking a cruise directly with the cruise line of your choice while also working seamlessly with that company to ensure you have the best stress-free experience. Their agents are top-notch and make themselves available even when not officially at work.

I paid fully - $9425.00 (single room) for a trip to Northern Spain and Portugal to start on September 11 to October 7, 2025. I am in Spain now ahead of this trip. I have contacted Jeremy ** by both phone and email. It is now the evening of September 11 and I have nothing saying where I am to meet this trip let alone of the hotels. He has not answered emails and has only responded once by phone and an email after I called. His reply is that “Sita is still working on the trip. I will definitely have the information for you on Monday evening though I am not in the office on that day.” That was 2 Mondays ago and 4 Mondays ago. I now have 10 days to plan IF the trip is not going and my full payment should be returned immediately. Thank you.

Wanted to book cruise on Regent, got a price from them, then called Vacations to Go. The rep quoted me $2000 more. l told her she was 2k high and hung up. Next day emailed me with same price as Regent, this is a bs company then when I was going to book through Vacations to Go cause they offered $300 on board credit, the price went up 3k, why didn’t they tell me after Aug 1 price going up? This is a terrible company, be careful, they know and try every trick in the book.

I used them and was OK with them at first, but then I grew up and grew unhappy.

I will never book excursions through vacations to go ever again. After booking two excursions, the itinerary changed. I called to get a refund for the one excursion and was told I need to wait until the cruise is over. While on the cruise one of my excursions changed to an earlier time to better meet the ships time schedule. I couldn’t go to the earlier time as I had a different excursion at that time. So after my cruise I have tried and tried to get 2 refunds. I was given excuses why I couldn’t get no refunds. So I contacted my guy that booked my cruise and he had to go to the higher up to get anything done. It’s almost three months after since my cruise has ended and I finally get one of the refunds. Where the hell is the other? Never again will I book excursions through vacations to go. It’s just too much of a headache and not worth it.

Hard to reach for inquiries, booked my return flight, ten hour wait at airport. That was too much for this old lady, I think this company is just awful, misleading, not worth the time. Cost me much more than it should have. $80.00 for my two pieces of luggage that I was told is included in the p”cruise package. NEVER Again.

I've always been told these two things, When something seems too good to be true it usually is, and, buyer beware. It is apparently a trend to advertise a grossly inflated and misleading "brochure" price so that a grossly inflated discount seems "too good to be true". I haven't found any "brochure" price on the internet that matches the "brochure" price claimed on Vacations-to-go website. It seems like some form of false advertising. The listed discounted prices are not any cheaper, by my searches, than on the cruise lines' own websites. After reading many of the reviews I feel I'm not far from wrong when I say, Buyer Beware!

We were overcharged and they did nothing to remedy the situation. I spent four months working with my credit card company to get it rectified and all I got out of Vacations to Go was, "We’re sorry you weren’t happy" not, "We’re sorry we made stupid mistakes and were unwilling to help you." Do not use these folks. You will regret it. There are many other cruise booking companies that will help you out better than these guys will. What a miserable mistake it was to use them. Worst cruising company experience I’ve ever had in my bookings history.

Updated on 04/28/2025: Received a $100 refund after having no shower, phone, clothes hangers, empty "all-inclusive" fridge, for 2 days at Hotel RIU GUANACASTE, COSTA RICA, and found a filthy and poorly maintained giant pool system, water down alcohol, and pathetic wait lines to enter buffet-style on-premises restaurants without providing cooling for guests in line!

Sadly once they receive your money they don’t care what happens to you at the resort. Dealing with their 24 hour people was awful and after over 3 calls and 2+ hours we just stayed at resort and dealt with it. Were treated rudely by resort and whole first day was ruined trying to be given 4 dirty rooms. They do not back you as a customer of theirs with the resort. Will never use again and be aware no customer service!!

I have used "Vacations To Go" website for about 12 years, booked at least 25-30 cruises during that time. I called to book a cruise and made it very clear to the agent I wanted the drink package from the start. I was given several options but then decided on the Fantastica experience because the agent told me it was the best option and included a discounted drink package which I could add after it was booked (later found out it must be added when the res is generated, agent should have known this).

Booked a cruise. Advisor misled the info for the cruise. I called to rectify. He still did not know what he was talking about. I called a so-called supervisor, Anthony. Got more runaround. Not reputable at all. Save yourself the trouble and aggravation. They take no responsibility. Never again. Just go straight to the cruise line source for your bookings and put these fools out of business.

This travel agent works only for the money, I wish I checked reviews before I book with them. Worse experience ever. They make you think that it is all your fault, you should do better next time. What I should do is that write this review, let every one know, and never book with Vacations To Go.

This was our 3rd trip in a row going to Mexico. We used Romy. Wow, the entire experience was a complete nightmare. We booked months in advance to go this time to Puerto Vallarta. There were 4 us of in our group. 3 of us traveling from Seattle, with the 4th member coming from Texas. Romy quoted us prices, and they changed, she grouped all of us together in the price, and it wasn't until I finally contacted her manager to get it broken down. She never sent as any information regarding our prepaid travel shuttle company. She had to be contacted repeatedly, with little to no response. We had such a issue trying to get requested information to make our trip enjoyable, but it didn't end up this way. We're really going to re-evaluate whether we want to book a 4th trip next year. Just beware, and think about who you are dealing with

I recently had the pleasure of using the Excellent Services with Vacations To Go, and I was extremely fortunate to work with Tessa **, my Cruise Counselor. Tessa provided me with the best service I have ever experienced. Her extensive knowledge and attention to detail truly set her apart. She goes above and beyond to care for her clients, always remembering their needs and preferences. Tessa is proactive in addressing challenges and works diligently to secure the best offers available. This level of dedication is truly unique, and I can't recommend her highly enough!

This was our first and last cruise reservation through Vacations To Go. Reason; after paying for our cruise in full I was informed by Celebrity Cruise Line that we had to pay an additional $600 fee for PORT CHARGES. I believe that the reason that there was NO mention of this fee by Vacations to Go is that this additional amount could/would make consumers think twice about their pricing. LET THE BUYER BE AWARE!!

Use Vacation To Go for years. Never had any problems. Book 5 trips for the whole family with multiple rooms on 3 Cruise Lines for 5 years. Always had excellent service from 3 different agents. Current one is Byron. Prof. service.

We were schedule to go on a cruise on May 11, and were unable to go. We do not blame Vacations To Go we take full responsibility. My complaint is with Vacations to go Master Cruise Counselor Evelyn **. We were already wounded and Evelyn pour salt on our wound. I called Evelyn to request our refund on the specialty dining and internet. On one call she said I was a waste of her time. On my next call to Evelyn she went off on me screaming and hung up on me. I ask management to listen to the recording on August 19, around 4:28 pm. No Customer should ever be treated like I was. She was rude and unprofessional. On August 20, I did speak to Rhonda **, Vacations to go Manager. I want to thank her for the way she handle the matter and her professionalism. As a Customer we choose where we spend our money.

I've used Vacations to go 3 times, 2017, 2019 and most recently a month ago. I'm very surprised to see the negative reviews. I've had nothing but a great experience from beginning to end, my last agent being Ricardo. He explained everything clearly, answered every question I had, he did a terrific job!

Worse travel agent ever - I booked on a whim after looking at their site for years - to join a group of friends who had already booked their cruise. I thought their prices looked good - but honestly - it's been the worst experience ever in hindsight. The travel agent I was assigned was/is horrific. He is unable to answer the smallest questions, offered no “TA Experience” on which cabins are better, was unable to articulate proper responses to my questions, etc. There were NO perks whatsoever by using their services. I have since learned that reputable TAs should have access to a lot more TA benefits, information and savings to the customer. I DO NOT RECOMMEND using Vacations to Go for anything other than looking up info on their website. And then take that with a grain of salt - the prices they list are not exactly what is offered.

One of the worst travel agents I have ever worked with in my life. The extent of the issues are too many to write here. Summary: they never booked seats on the airlines for us, no help with ground transportation, booked a airport for one of the travelers FOUR HOUR drive from their home with other airports closer, booked a 5am flight with more convenient flights available. Consistently out of office with no response. Generic customer service phone number was no help, kept telling us it had to be escalated to a manager that was never around and never called back. This company is useless and nothing more than a scam to make money off of tour companies and airlines. Feel free to find a tour on their site but DO NOT BOOK THROUGH VACATIONS TO GO! Go to directly to the tour company and book through them directly.

My wife and I were completely satisfied with VTG. The price was great, cruise was excellent, and customer service agent was great also through the entire process. We took our cruise during The Eclipse in April and it was perfect. I just now noticed the negative reviews. We had no such issues. It looks like most of the negative reviews were a specific problem that VTG had no control over. Maybe we were just lucky, I don’t know. But I will use them again. They have the best overall prices.

Fake deals on the Vacations To Go site just to get their hands on your data. I would not recommend to do business with them. Found a deal, asked for a call, nobody called; I called them to tell me that everything is sold out, and the website is slow to update. :)))

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price. We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund. No waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks. Don't book through Vacations To Go.

Prices change everyday on their site. They quoted me $2200 for two people on a 2D cabin and when I compared to another travel site (Cruises.com) they were only $1365. Then I cross checked with Royal Caribbean's direct website and they were $1800. Have used V2G in past but never again. Even brought to the attention of the Executive Management and all he could say was sorry and didn't even try to match.