Vacations To Go Reviews

Use Vacation To Go for years. Never had any problems. Book 5 trips for the whole family with multiple rooms on 3 Cruise Lines for 5 years. Always had excellent service from 3 different agents. Current one is Byron. Prof. service.

We were schedule to go on a cruise on May 11, and were unable to go. We do not blame Vacations To Go we take full responsibility. My complaint is with Vacations to go Master Cruise Counselor Evelyn **. We were already wounded and Evelyn pour salt on our wound. I called Evelyn to request our refund on the specialty dining and internet. On one call she said I was a waste of her time. On my next call to Evelyn she went off on me screaming and hung up on me. I ask management to listen to the recording on August 19, around 4:28 pm. No Customer should ever be treated like I was. She was rude and unprofessional. On August 20, I did speak to Rhonda **, Vacations to go Manager. I want to thank her for the way she handle the matter and her professionalism. As a Customer we choose where we spend our money.

I've used Vacations to go 3 times, 2017, 2019 and most recently a month ago. I'm very surprised to see the negative reviews. I've had nothing but a great experience from beginning to end, my last agent being Ricardo. He explained everything clearly, answered every question I had, he did a terrific job!

Worse travel agent ever - I booked on a whim after looking at their site for years - to join a group of friends who had already booked their cruise. I thought their prices looked good - but honestly - it's been the worst experience ever in hindsight. The travel agent I was assigned was/is horrific. He is unable to answer the smallest questions, offered no “TA Experience” on which cabins are better, was unable to articulate proper responses to my questions, etc. There were NO perks whatsoever by using their services. I have since learned that reputable TAs should have access to a lot more TA benefits, information and savings to the customer. I DO NOT RECOMMEND using Vacations to Go for anything other than looking up info on their website. And then take that with a grain of salt - the prices they list are not exactly what is offered.

One of the worst travel agents I have ever worked with in my life. The extent of the issues are too many to write here. Summary: they never booked seats on the airlines for us, no help with ground transportation, booked a airport for one of the travelers FOUR HOUR drive from their home with other airports closer, booked a 5am flight with more convenient flights available. Consistently out of office with no response. Generic customer service phone number was no help, kept telling us it had to be escalated to a manager that was never around and never called back. This company is useless and nothing more than a scam to make money off of tour companies and airlines. Feel free to find a tour on their site but DO NOT BOOK THROUGH VACATIONS TO GO! Go to directly to the tour company and book through them directly.

My wife and I were completely satisfied with VTG. The price was great, cruise was excellent, and customer service agent was great also through the entire process. We took our cruise during The Eclipse in April and it was perfect. I just now noticed the negative reviews. We had no such issues. It looks like most of the negative reviews were a specific problem that VTG had no control over. Maybe we were just lucky, I don’t know. But I will use them again. They have the best overall prices.

Fake deals on the Vacations To Go site just to get their hands on your data. I would not recommend to do business with them. Found a deal, asked for a call, nobody called; I called them to tell me that everything is sold out, and the website is slow to update. :)))

We were charged extra $1500 without our permission, and zero help from their customer service. Do not book through Vacations To Go. Find your cruise and then book through the cruise ship company directly. It's the same price. We booked from Vacations To Go and were upgraded to a higher priced cabin without our knowledge. By the time we realized what had happened, they had our deposit and the original cabins we wanted were not available for the price they quoted. For their illegal action, they gave us $100 on board credit. No refund. No waiver of cancellation fee. We would have taken onboard credit in equal value of fraud, but the best they can do is %10 from our next booking. Thanks but no thanks. Don't book through Vacations To Go.

Prices change everyday on their site. They quoted me $2200 for two people on a 2D cabin and when I compared to another travel site (Cruises.com) they were only $1365. Then I cross checked with Royal Caribbean's direct website and they were $1800. Have used V2G in past but never again. Even brought to the attention of the Executive Management and all he could say was sorry and didn't even try to match.

False advertising! I have yet to use them, but after seeing all the reviews I may not. Not to mention they are false advertising their prices. So when you see (You Save xx%), it's not true. When I checked the price on V2G and compared it to what the cruise line is offering, it is the exact same, and the cruise line is cheaper. One example is I looked at Royal Caribbean for a suite. V2G advertised $2,679 say I save 48%, but when I checked RCCL website for the exact same cruise, date, and room, they are giving me the exact same price. I even checked another cruise line like NCL and it was the same. If anything NCL was a couple hundred bucks cheaper. So save your time and just book with the cruise line and not a third party agent. Because after reading some of these reviews and seeing when people have issues, it's impossible to get anything done or corrected.