Vacations To Go

Original Review: They will not send you the packet to review before purchase. Booked the wrong cruise. Spent hours on the phone almost immediately trying to get it switched. Nope. No help from this company. In fact, at one point Princess changed it for us and V2Go changed it right back. Feeling regretful for trying to support an outside company. We will pay the price by not going on the trip we thought we were getting. Princess said if we had booked directly we would have help from them. Booo. We don’t tend to repeat our trips, so this is probably one and done. Not bitter, just smarter. My advice? Just spend the extra few $ and book with the company directly.

"While I appreciate your very belated sorrow at my illness on board, my critique isn't at all about getting ill. My critique is that I bought travel interruption insurance from you, and you abandoned me, ghosted me instead of stepping up and connecting me to the insurance. You left me stranded and locked in a tiny cabin so you and Generali would not have to pay for the travel interruption. By ghosting me, you weren't complying with any Covid policy. Under the cruise line's policy, I was permitted to leave that ship at any time. Indeed, under then present Covid policy, you could have put me on a flight home, and you certainly could have gotten me someplace that didn't feel like solitary confinement in a 8'X12' steel cabin with no natural light.

It isn't about the sickness. I've been sick before. It's about selling me a fraud of a travel interruption policy and then pretending I didn't contact you to open a claim. Generali is lying about not receiving the claim, and I have the UPS receipt to show it was delivered to their double-secret snail-mail only location. But, we're all going to meet soon enough in court. Too bad your other customers aren't lawyers."

Original Review: I took the insurance Vacations To Go was selling because it had to be better than the cruise line’s captive insurance, and I knew I needed insurance, because it was going to be my first cruise since Covid. I was fully vaccinated and "bivalented" and senior flu vaxxed, and I'd been exposed a few times and never got it. There were few masks and close quarters on my first cruise in years, and, by the fifth day of my 15-day cruise, I had the version of Covid that makes you utterly weak, constantly exhausted, and struggling for oxygen while feeling you are breathing. I was confined to an interior cabin, started on **, and told the soonest I could leave my cabin would be six days later.

I contacted my travel agent because I could not decipher the insurance policy they sold me, and I was very very sick. I asked them to get me off the ship so I could recover at home, or, at least, not serve more solitary confinement than a prisoner at San Quentin! The travel agent ignored me for a day and then gave me links to the insurance and thereafter ghosted me. That's my last time with Vacations to Go!

They never rescued me. They never intervened with Generali to provide service. They got their commission, and all they did from then on was write emails telling me they were “escalating.” They even had the nerve to send me an email denying that I’d ever contacted them, though they somehow withdrew that email. I may have gotten a discount of $75 cheaper than buying the cruise directly from the cruise line, but the only place I could use the $75 on-board credit was to pay for the $800 ** or the antibiotics and medical care costing another $450. Instead, they did nothing to get me off that boat. They left me abandoned, locked in a tiny cabin for six days while they didn't answer emails and, when called, they just told me they were escalating and we hadn't even opened a claim.

After I got home, they worked with their insurance agency, Generali, to set up a series of barriers, so I had to assign the case to a paralegal in my office to jump the hoops. First, Generali insisted I prove I made a claim against my health insurance. Next, prove I made a claim to the travel agency. Then, fill out an outdated form of Generali’s asking, at one point, for how ** is compounded. I'm back almost a month now with nothing but lies and obfuscation and "we're escalating" as they click off the days until the claim is untimely under their tricky dick policy.

The fun part for me is that I'm a lawyer, and I know I'm going to sue for the medical and the reimbursement and the cost of the flight they should have put me on. It'll cost me more than I will recover, but I intend to take their lawyer out for a martini afterwards. Maybe he'll pay with all the law firm will charge to defend. If you aren't a lawyer and want the insurance you thought you bought, don’t buy it from Vacations to Go, and, if you thought that you were buying through a travel agent to have an advocate if things go wrong far away from home, use a real travel agent. Stay away from these defrauders.

We finally called the number listed on the shore excursion and he told us to walk our way back to the port. There we saw lots of signs listing tour companies that weren’t familiar. Finally, Creg identifies himself. He calls for our ride which is a small sedan and we cram our way in. The tour itself was okay but we were so cramped in the semi-sub, we suffered severe body pains and had to cancel our Cozumel port shore excursion.

Our second shore excursion, port of Costa Maya, MX, Costa Maya Beach Day, was booked through a vendor called Tucan Tours. The instructions for POC location was easy but a long walk which aggravated my body pains even more. The taxi ride to/from the beach area was great (dropping us off near the ship area on return was a plus). The issue we had was the beach day location. When the taxi pulled up to the location, we were a little leery about getting out. I even took a pic to show the drop off location. We couldn’t even see the beach area at first but once the greeters escorted us closer, we felt better.

The beach was very crowded and we were placed in a shaded area initially. Once we saw an opening elsewhere, we moved. The food and drinks were included in the beach day; however, there was little to no alcohol at all. We ordered shots so we could add it to our drinks. The food was horrific and the waiters were confusing at times. We were starving when we returned to the ship. All in all it was nice to lay on the beach and relax even with all chaos. My body’s aches and pains certainly appreciated it!

When I checked R.C. L. for the same cruise and desired cabin, the price R.C.L. quoted was $672.00 Lower than the quoted price furnished by Ms. **. When I complained to her manager regarding Ms. ** miss information, he/she showed no interest by responding to my comment/s. The word to wise would be clients interested in future cruises, contact the cruise line for pricing prior to utilizing a travel agent. It goes without saying, with my recent experience with V.T.G. I do plan on nor would I recommend doing business with a company who cares so little about customer satisfaction

The next emails then told me that VTG is sorry but my excursion was cancelled, on the day before the excursion!!! There was no clear explanation why and I was very, very mad because if I had known earlier, I could have waitlisted on the ship excursion and/or made other arrangements, like at the information center at Reykjavik. VTG literally ruined my cruise by cancelling on me at the last minute and not making arrangements for alternatives. When I emailed the travel agent, she said it was cancelled because the 9 am excursion may not be able to get back before the ship departs. Then why the heck did VTG take my money and confirmed the shore excursion???

It's not about the money. I don't care that VTG did not charge my card. That is not the point. The trip was supposed to be a break from taking care of my two very sick parents, and I don't have the luxury of TIME OR MONEY to go back to Iceland to take the excursion. Iceland is not a common trip for cruises, especially for those who are traveling solo and can't pay the single supplement. What a disservice to their loyal customers! I will never use VTG again as I cannot trust the company. You don't know whether the shore excursion you bought from them will be honored or you will be left stranded without any alternative on a trip you paid for.