Vacations To Go Reviews

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About Vacations To Go

Vacations To Go provides discounted cruise and travel packages. The company focuses on group travel and last-minute deals, offering a wide array of cruises and vacation packages. Known for its large database of travel options, Vacations To Go assists customers in finding affordable travel solutions.

Pros
  • Responsive to special requests
Cons
  • Poor communication from agents

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Vacations To Go Reviews

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    How do I know I can trust these reviews about Vacations To Go?
    • 4,642,665 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
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    Customer ServiceStaff

    Reviewed Feb. 19, 2025

    I have booked cruises for well over 10 years and have always had outstanding service. I deal with a lady named Kyo ** and couldn't be more pleased with her service. Any time I have a question or concern all I do is call her. My calls are always returned in a timely manner and questions are resolved. I live in a retirement community and have had over 100 cruise reservations made at my recommendation. Only once has anyone had a concern about the company and in my opinion it was not a real problem. I just signed up (today) with Vacations to Go for 2 weeks around the British Isles with 4 other happy couples.

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    Response from Vacations To Go

    Thanks for taking the time to share this great feedback, Philip! We truly appreciate your continued business, loyalty and your recommendations over the years! We’re glad to hear Kyo has consistently provided great customer service for anything you or your traveling party has needed. We’ll be sure to share your kind words with her! Thank you again for your business. We hope that you and the other couples have a wonderful time around the British Isles!

    Staff

    Reviewed Oct. 15, 2024

    I recently had the pleasure of using the Excellent Services with Vacations To Go, and I was extremely fortunate to work with Tessa **, my Cruise Counselor. Tessa provided me with the best service I have ever experienced. Her extensive knowledge and attention to detail truly set her apart. She goes above and beyond to care for her clients, always remembering their needs and preferences. Tessa is proactive in addressing challenges and works diligently to secure the best offers available. This level of dedication is truly unique, and I can't recommend her highly enough!

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    Response from Vacations To Go

    Thank you for taking the time to leave such great feedback! We’re thrilled to hear how happy you are with Tessa’s service, including her knowledge, attention to detail and dedication to ensuring you have the best trip possible! We’ll be sure to share your kind words with her and her manager. We appreciate your business, and we know Tessa looks forward to helping with your next cruise! Thanks again!

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      Staff

      Reviewed Sept. 8, 2024

      Use Vacation To Go for years. Never had any problems. Book 5 trips for the whole family with multiple rooms on 3 Cruise Lines for 5 years. Always had excellent service from 3 different agents. Current one is Byron. Prof. service.

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      Response from Vacations To Go

      Yvon, thanks for taking the time to share this great feedback! We’re very glad to hear that you’ve received excellent service from each of the travel counselors you’ve worked with, and we truly appreciate your continued business over the years! It’s our pleasure to be of service to your family. Thank you again!

      Staff

      Reviewed Aug. 6, 2024

      I've used Vacations to go 3 times, 2017, 2019 and most recently a month ago. I'm very surprised to see the negative reviews. I've had nothing but a great experience from beginning to end, my last agent being Ricardo. He explained everything clearly, answered every question I had, he did a terrific job!

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      Response from Vacations To Go

      Kath, thank you for taking the time to leave such a great review! We’re delighted to hear how happy you’ve been with the service for each of your bookings, and we appreciate knowing how helpful you’ve found Ricardo! We’ll be sure to share your kind words with him. Thank you for your continued business and for trusting us with your travel plans!

      Customer ServicePriceStaff

      Reviewed July 11, 2024

      My wife and I were completely satisfied with VTG. The price was great, cruise was excellent, and customer service agent was great also through the entire process. We took our cruise during The Eclipse in April and it was perfect. I just now noticed the negative reviews. We had no such issues. It looks like most of the negative reviews were a specific problem that VTG had no control over. Maybe we were just lucky, I don’t know. But I will use them again. They have the best overall prices.

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      Response from Vacations To Go

      Thank you for sharing this wonderful feedback, Kenneth! We truly appreciate knowing how satisfied you were with your Vacations To Go experience, and that you had such a great time on your Eclipse sailing! Thank you for trusting us with your travel plans, and for taking the time to share these kind words! We look forward to helping you with your next sailing.

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      Customer ServiceStaff

      Reviewed April 5, 2025

      Sadly once they receive your money they don’t care what happens to you at the resort. Dealing with their 24 hour people was awful and after over 3 calls and 2+ hours we just stayed at resort and dealt with it. Were treated rudely by resort and whole first day was ruined trying to be given 4 dirty rooms. They do not back you as a customer of theirs with the resort. Will never use again and be aware no customer service!!

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      Response from Vacations To Go

      Vonni, we’re very sorry to hear how disappointed your daughter was with the resort, and that each of the different rooms offered were not acceptable. We see that your agent and our managers followed up with the resort supplier's During Travel Team several times, who advised a complimentary room upgrade was accepted. We're truly sorry you both feel the service at the resort was poor, and that we didn’t advocate on her behalf. We hope they were able to enjoy the remainder of their honeymoon trip.

      Resolution In Progress
      Customer ServiceStaff

      Reviewed March 14, 2025

      I have used Vacations To Go for well over 10 years. Our agent is Christopher **. He is knowledgeable and is able to answer all my questions. If there's something he is not clear on, he'll do the research and then get back to me. My experience overall has been excellent for the many years that I've dealt with Christopher. Absolutely no complaints and I would highly recommend him!!

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      Response from Vacations To Go

      Sandra, we’re so glad to hear how happy you are with the service and support you’ve received from Christopher over the years! We truly appreciate your business and your loyalty, and we see that Christopher has already helped you with your next cruises! Thank you again!

      PriceStaff

      Reviewed Jan. 3, 2025

      I have used "Vacations To Go" website for about 12 years, booked at least 25-30 cruises during that time. I called to book a cruise and made it very clear to the agent I wanted the drink package from the start. I was given several options but then decided on the Fantastica experience because the agent told me it was the best option and included a discounted drink package which I could add after it was booked (later found out it must be added when the res is generated, agent should have known this).

      Now I try to add the drink package and it only offers the premium package at $352 pp for a 4 night cruise. Jennifer ** told me that was a discounted price which is not true, you can book a cruise without the "Fantastica" experience and it is the NOT same price. I was sold the Fantastica exp based on its benefits, absolutely NOT ONE of those benefits applied to me, the Fantastica exp includes a one time change to the res but later found out any changes have to be made 90 days prior to sailing (I booked 12 days prior to sailing) it cost me an extra $60 for ABSOLUTELY NOTHING. I have gold status on MSC but doubt I will make it to Diamond as this will be my last sailing with MSC unless someone finds a way to fix this problem which I did not create and NO ONE seems to have the authority or desire to assist me in this matter.

      I am debating sharing this experience with my friend who has a cruise channel with 97,400 subscribers. I cannot believe that loyalty has no benefit whatsoever with Vacations to Go. This is a VERY obvious mistake on their part, considering agent was aware I wanted the drink package and he did not add it at the time of booking so I am paying the price for this obvious mistake and they will do nothing whatsoever to make it right. I'm not sure who will be reading this hopefully Mr. Alan Fox but not sure it would matter, maybe even he does not have the AUTHORITY to do anything about it and that is pretty sad if that is the case. WILLIAM C ** booking # **

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      Response from Vacations To Go

      Mr. Irwin, we’re truly sorry you feel we were dishonest with you. Our management team reviewed your conversations with Kern & found he advised you that the beverage package was not included in the total cost of your cruise ($240), but could be purchased once onboard or during online check in. With over 40 years in business, we understand the importance of operating with integrity & hope we’ve demonstrated this to you through your many years as a customer. We wish you the best and happy sailing.

      Staff

      Reviewed Dec. 29, 2024

      Booked a cruise. Advisor misled the info for the cruise. I called to rectify. He still did not know what he was talking about. I called a so-called supervisor, Anthony. Got more runaround. Not reputable at all. Save yourself the trouble and aggravation. They take no responsibility. Never again. Just go straight to the cruise line source for your bookings and put these fools out of business.

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      Response from Vacations To Go

      Barbara, we apologize if you feel we were dishonest during the planning & booking process. We will never intentionally mislead you in any way, as we understand that transparent communication & honesty are vital to success. We do our best to listen to customers' wishes & priorities and make those come true to the best of our ability. We'd like to respond further, but don't have enough info to locate your booking. Please respond with your booking number & we will look into this in greater detail.

      Punctuality & SpeedStaff

      Reviewed Nov. 2, 2024

      This travel agent works only for the money, I wish I checked reviews before I book with them. Worse experience ever. They make you think that it is all your fault, you should do better next time. What I should do is that write this review, let every one know, and never book with Vacations To Go.

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      Response from Vacations To Go

      Thank you for writing, D. I'm very sorry to hear about how disappointed you are in your booking experience. I would like to investigate this further however, I'm afraid I don't have enough information to locate your reservation in our system. If you don't mind, can you please tell me your booking number, or the ship and sail date and name of your travel counselor? I'll be happy to investigate this further and address your concerns. We apologize again, and look forward to your reply.

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      Vacations To Go Company Information

      Company Name:
      Vacations To Go
      Website:
      www.vacationstogo.com