Vacations To Go Reviews

Paid for cruise on Azamara. VTG employee Yarit offered an upgrade to larger room for $2700. We called him four times within two hours plus emailed two times. When we reached him, he said that it was a busy day and the increase would now cost almost $5,000 additional. Valerie at Azamara refused to help and couldn’t locate the person who gave the quote although she did find the amount in their record. She said that it was no longer available and wanted the exorbitant amount that we would never pay. She said that if it was a mistake, Azamara would not stand by their word. Beware! There is no integrity here just breach of fiduciary responsibility.

So it was my guy's 60th birthday and I thought of buying an excursion in the Dominican Republic that would take us to the cigar factory, chocolate factory, rum factory and the museum. I had paid $69 each for the two of us. When we got off the cruise, we had to walk a long 25 minutes to reach the taxi service and that's when we found that we were late and the bus had left us. We were told that the tour started 30 mins after the ship got to the port. Nothing was mentioned in the email or the ticket about a specific time or a specific place that we were supposed to be at. Their instructions were very vague. We asked several locals about our meeting point and we ended up getting another taxi service to take us to the tour which was an expense that wasn't planned.

I called them to get a quote for group rate. Told me the rooms were going very fast and there was no group rate for under 8 rooms. I said, "Ok, just quote me specific rooms and I'll let people call and book their own rooms." He gave me a quick quote. I emailed him and left message for him of what we're needing. He called me the next day. I reiterate what we needed and he says, "I'll call you back in ten minutes." It's been a day and a half and no call from Curtis S. He also said there was only double occupancy rooms left and I have to get extra rooms. I called Royal Caribbean directly and booked our cruise. They helped us get into exactly what we needed that he said wasn't available. Still waiting on that call back Curtis.

Booked cruise through Vacations To Go over 6 months ago, 2 days before leaving we get an email ship has issues and staying at port from Saturday to Monday till fixed, they removed 2 main island stops from travel, both were reasons we booked this particular cruise! We made multiple calls and nobody would do squat! We received a slap in the face offer of $250 credit that can only be used on cruise. Our Anniversary cruise is a total waste of $2300 and will never recommend this place!

We have never used the excursion department through Vacations To Go before, and if you do decide to book through them, I would strongly advise against it. First of all our cruise (which we have booked and taken many) was horrific, worst cruise we have ever taken! (MSC, don't do it) First hour on the ship we were notified that we would be arriving into each port late. Since we had early excursions we immediately called Vacations To Go to cancel them rather than be late or only get a partial trip. We were told a cancelation would have to be reviewed by the excursions team, only then to be told, "Sorry you have to cancel 14 days in advance." (I'm sorry, we weren't notified until the first day of our cruise we would be late getting into all of our ports.)

Prices advertised on their website are not what is quoted when you reach an agent. Price quoted to me was astronomically higher than the website. When I asked about it, the agent had to get back to me. After talking with the cruise line I was then quoted a price still several hundred dollars higher than the website, but significantly lower than his original verbal “quote”. He told me our website is not live pricing. HUH???

Duped. The features they promised on their website were not there after they took my money (almost $5000). After I booked and paid, I noticed the booking with Norwegian Cruise line did not match what I paid for. I wrote back to Vacations to Go for them to explain or fix. Their response was, “There is one restriction to adding the Free at Sea package and that's if we book a Sailaway guarantee." We did book a Sailaway guarantee, Norwegian won't allow us to add the Free at Sea package to those bookings. Gobbledegook like that does not cut it. It was not discussed or explained,

VTG May be able to do one thing OK - book a cruise. However, when booking a cruise there are often other needs…. Transportation, connections, coordination, hotels, etc., the things travel agents do. VTG does not offer these services and once you use them to book the cruise, travel agents aren’t anxious to provide you the other associated services. VTG’s price for the cruise was the same price the cruise company was advertising. VTG did promise a shipboard credit that amounts to about 3% of the cruise fare. While nice if that happens, I don’t believe that value equates to the services a travel agent could provide. Understand what VTG is: a booking agency. If you need other associated travel requirements, best to use a good travel agent.

We booked and paid two tours of which neither took place. In Helsinki (Finland) we waited at the gate (as requested) but no one with a sign and our name showed up. We could have gotten a sightseeing tour while we were waiting - but after waiting for the tour, all the other tours already left. We were not amused. The Stockholm (Sweden) tour did not take place as well. We waited at the requested location but nobody showed up. In both locations we tried to contact the recommended local representative and the Customer Service Center both to no avails. We had additional taxi-cost to get to the location. We regret that we booked tours with this company because not only that we missed out - it’s very costly to get back to these locations in Europe. We’ll never book a cruise tour with this company again.

I was told I had to book and pay in full right away, that the Windstar cruise would fill up and that I needed to pay a double rate even though I was attending as a single. I begged for some allowance and was told the cruise is a competitive one and would never decrease in price. They would not refund my 3000 deposit so I paid 11000 for the cruise. As soon as I paid in full the website is now advertising 6000 for a single. That’s 5000 less! I wrote and asked them if they would honour this rate and was told it’s too late as I’ve paid in full already. If I had booked direct with Windstar they told me they would have been glad to honour my singles rate. Shame on Vacations To Go and my agent Athena for taking advantage and lying to me. Her commission is more important than honour and reputation. I feel sick and sad that I was deceived by this company.