Vacations To Go Reviews

Thanks for the wonderful review and kind comments, Aída! We truly appreciate your continued business with us, and we’re delighted to hear that everyone you’ve worked with has provided exceptional service. Thank you both for sharing and recommending us to so many people!

Tom, we're glad you were happy with the service from your cruise counselor, though we’re very sorry for the disappointment with your cabin. We see that you were initially booked in a guarantee cabin, where the cruise line assigns your room at a later date, typically for a lower cost than other cabin options. We're sorry that your new cabin location was affected by so much noise. We're glad you still enjoyed your trip despite this, and we hope to be of service again soon!

Thanks for your review, Melanie! We're so glad to hear you enjoy working with Akeem and that he's providing responsive and friendly service. We see that he has helped you book your next cruises, and we truly appreciate your continued business. Thank you again!

Darilyn, we're very sorry for any mix-up with your cabin arrangements. We see that this was initially booked by your father-in-law in 2025 and was confirmed as two double-occupancy cabins. When the cruise line made an exception to transfer the funds to your recent sailing, it was booked using the same cabin configuration. We sincerely apologize for the inconvenience and appreciate the time you spent speaking with us while we reached a resolution. We hope to help you book another trip soon.

Dear Paul, the policy we offer is an upgraded plan from the Standard Plan you can purchase directly through Generali. The benefit limits are different and ours also covers pre-existing conditions. We're sorry you were unhappy with the price but our customers have a 10-day free look when they buy the policy, and they can also purchase the cruise line insurance or a policy of their choice on their own. I see that you're policy has been cancelled and refunded, and we hope you have a great cruise.

We're sorry you weren't happy with the cabin Celebrity assigned you, John. As discussed at booking, a guarantee cabin can be assigned anywhere on the ship, & is chosen at the cruise line's discretion. Vacations To Go customers have access to all available cabins but no matter where you book, the customer & the agency do not have any influence over the cabin selection. I can confirm that your room had a balcony, as promised, but we apologize for your disappointment over the location & the noise.

Dear Han, we apologize if you've felt unsupported through the booking process. Please note that Shore Excursion emails are automatically sent by the computer, not Kash. This is also the case for upgrade opportunities and Holland America's Have It All package. We've asked Kash to contact you as soon as possible to assist you with any issues you may be experiencing with check in. Any time he's not available, you may also dial 0 to speak with a manager in his absence. We're apologize again.

Dear Verle, we're very sorry to hear that you had such a poor experience in Miami, but please know that Vacations To Go is not and has never been affiliated with any time share presentations or properties that require them. Again, we're very sorry this happened to you and we can certainly understand the frustration and stress it caused, but you have us confused with another company. We wish you all the best in trying to locate them and receive your money back.

We're sorry for your disappointment, Lynn. Our site doesn’t reflect live inventory or pricing, and both fluctuate often- at the cruise line’s discretion- especially on a close-in sailing like yours. The decision to adjust a price after booking is the cruise line’s entirely, & most will not do so after final payment. We did our best to advocate for you, and we're sorry Royal Caribbean would not grant an exception. We hope despite your disappointment, you still had a wonderful time on your cruise.

We’re sorry for any negative impression you’ve gained, David. Unfortunately, upset customers are more likely to leave a negative review than a satisfied customer is to leave a positive one. After over 40 years in business, we know the importance of great customer service & treating customers fairly. We take all feedback from our customers seriously, taking due steps to rectify them as best we can. We hope you’ll visit our Google page & reconsider giving us the opportunity to earn your business.