Vacations To Go Reviews

I have booked cruises for well over 10 years and have always had outstanding service. I deal with a lady named Kyo ** and couldn't be more pleased with her service. Any time I have a question or concern all I do is call her. My calls are always returned in a timely manner and questions are resolved. I live in a retirement community and have had over 100 cruise reservations made at my recommendation. Only once has anyone had a concern about the company and in my opinion it was not a real problem. I just signed up (today) with Vacations to Go for 2 weeks around the British Isles with 4 other happy couples.

I recently had the pleasure of using the Excellent Services with Vacations To Go, and I was extremely fortunate to work with Tessa **, my Cruise Counselor. Tessa provided me with the best service I have ever experienced. Her extensive knowledge and attention to detail truly set her apart. She goes above and beyond to care for her clients, always remembering their needs and preferences. Tessa is proactive in addressing challenges and works diligently to secure the best offers available. This level of dedication is truly unique, and I can't recommend her highly enough!

Use Vacation To Go for years. Never had any problems. Book 5 trips for the whole family with multiple rooms on 3 Cruise Lines for 5 years. Always had excellent service from 3 different agents. Current one is Byron. Prof. service.

I've used Vacations to go 3 times, 2017, 2019 and most recently a month ago. I'm very surprised to see the negative reviews. I've had nothing but a great experience from beginning to end, my last agent being Ricardo. He explained everything clearly, answered every question I had, he did a terrific job!

My wife and I were completely satisfied with VTG. The price was great, cruise was excellent, and customer service agent was great also through the entire process. We took our cruise during The Eclipse in April and it was perfect. I just now noticed the negative reviews. We had no such issues. It looks like most of the negative reviews were a specific problem that VTG had no control over. Maybe we were just lucky, I don’t know. But I will use them again. They have the best overall prices.

Sadly once they receive your money they don’t care what happens to you at the resort. Dealing with their 24 hour people was awful and after over 3 calls and 2+ hours we just stayed at resort and dealt with it. Were treated rudely by resort and whole first day was ruined trying to be given 4 dirty rooms. They do not back you as a customer of theirs with the resort. Will never use again and be aware no customer service!!

I have used Vacations To Go for well over 10 years. Our agent is Christopher **. He is knowledgeable and is able to answer all my questions. If there's something he is not clear on, he'll do the research and then get back to me. My experience overall has been excellent for the many years that I've dealt with Christopher. Absolutely no complaints and I would highly recommend him!!

I have used "Vacations To Go" website for about 12 years, booked at least 25-30 cruises during that time. I called to book a cruise and made it very clear to the agent I wanted the drink package from the start. I was given several options but then decided on the Fantastica experience because the agent told me it was the best option and included a discounted drink package which I could add after it was booked (later found out it must be added when the res is generated, agent should have known this).

Booked a cruise. Advisor misled the info for the cruise. I called to rectify. He still did not know what he was talking about. I called a so-called supervisor, Anthony. Got more runaround. Not reputable at all. Save yourself the trouble and aggravation. They take no responsibility. Never again. Just go straight to the cruise line source for your bookings and put these fools out of business.

This travel agent works only for the money, I wish I checked reviews before I book with them. Worse experience ever. They make you think that it is all your fault, you should do better next time. What I should do is that write this review, let every one know, and never book with Vacations To Go.