Vacations To Go Reviews

We planned a Land and Sea Alaskan Excursion for June 13th, 2026 with agent Kenneth **. I started planning in January 2026 when everyone said I should plan a year ahead. Kenneth was knowledgeable, accessible, quick to answer questions via emails or phone calls, on checking with the cruise line for changes in prices and onboard credit that would lower my prices for extras on board etc. If Kenneth didn't know the answers to my questions, he was honest and researched to clarify ex: excursions, packages etc. I highly recommend Vacations To Go. I have used them several times and will definitely use them again! He offered to arrange flights, hotels before and after. Pricing was better then going through the Cruise line.

THE BEST! For the last years I was surfing on almost all Cruise lines, especially the Transatlantic. Vacations To Go always have the best to offer. It is THE BEST to start to choose which cruise, when, where and from where to take it. Why? Their spreadsheet (I didn't see something similar in the other companies' sites!) is the one! From there you can see dates, ports, regions, discounts, not on the last place the price! When I decide on a route, of course I always check and with the cruise company itself only to receive a price higher sometimes double! Sometimes I book it directly but the agent, SHAD (yes Shad!) was very correct, knowledgeable and I highly recommend him!

OUTSTANDING. My experience with Vacations To Go has been excellent. I have been booking with Vacations To Go for few years now. I can't say enough about the wonderful service I have received. All the travel counselors, managers and CEO giving me an Outstanding service. I recommend Vacations to Go to everyone. My husband and I are the number one word of mouth advertisers. We tell family, friends, cruise passengers on every cruise we have taken. Uber. Taxi. Bus Drivers. Etc. How great Vacations To Go is. We love the Fast Deals.

My daughter's grandfather book a cruise as a gift for himself and the three of us. I specially told Vacations To Go that we needed one single and one triple cabin. They did not follow my request. As a result I had to sleep on the sofa in my daughter's cabin for the entire week.

First off, our Vacations To Go, Cruise Consultant went above and beyond in helping us find locate one of our shore excursion meeting points - just in time. The consultant was very helpful in planning our cruise from start to finish. Now, here comes the "however..." After we booked our trip, we looked up reviews on cabins for our particular cruise ship. Vacations To Go booked us in one of the "worst cabins," right next to the main theater entrance.

Went through Akeem and have enjoyed great customer service. I can't speak to other agents, but he is responsive and a nice guy.

Everything was okay until I checked out the cost their insurance. To insure the cost of the cruise ($8000.00), they charged me $1308.00.VTG used Generali Global Assistance. When I checked online at Generali's website, the cost was $462.00 for a standard plan. This was well after I had purchased the policy. DON'T USE VACATIONS TO GO FOR TRAVEL INSURANCE! I'm trying to get a refund of the difference. Extremely unhappy customer.

Wow just wow. Just stepped off Celebrity xcel 4-19-26. Such a disappointment. We booked through Vac to Go July 14, 2025. I kept asking my agent why we not assigned a room for 7 1/2 months. Now I know why, we did not get a veranda room that we paid for. We were assigned a room 2 weeks before departure. Our room was on the very rear above a club (Barraz). Music pounds until 2-3a. I understand that when you book with Vacations to Go, you as a paying customer are getting what is left over and no one else wants. I forgot to mention that our room stayed at 74 degrees for all 7 nights. If you can’t choose your room while booking, that’s called a clue. Please don’t be stupid like me. I had rather put this out to save you from the crap I put up with. Good Luck.

I booked a balcony cabin through Vacations To Go for the first time. My travel agent, Kash **, has been extremely aggressive in sending emails about shore excursions, but has completely ignored my emails regarding my check-in issue. This is starting to concern me. I’m now worried whether my onboard credit will even be properly honored. Honestly, this kind of service is quite alarming.

Okay, these guys suck. We did the trip to Miami. And they canceled our hotel before we got there. Even though the day before we left to go there, I talked to them to confirm our ride from the hotel to the presentation. And they said, everything was a go. Our plane was delayed. We didn't get to our hotel until 2 o'clock in the morning. Only to find out it had been canceled. Nobody would respond from Vacations to Go.

The only reason Vacations to Go gets one star is because there is not a half a star. While looking online at their website, I was told the price I was looking at was no longer available. I was quickly informed to book another one quickly - which was much more money - before it sold out too. After purchasing the tickets within two days - looking online - we noticed the price had dropped almost in half. Upon calling Vacations to Go we were told it was 48 hrs beyond booking and too late to cancel and rebook. Besides paying double what we should have - our “agent” was totally useless and gave me the phone number to call Royal Caribbean directly for assistance which I did. I would have saved a lot of money and hassles by booking directly with Royal Caribbean. No more VTG for me!!!

WAY too many negative reviews. I was going to use them but with the overwhelming negativity of current customers I now won't. Glad to have dodged that bullet.

We had the experience of a lifetime with a cruise put together by Vacations to Go. Long Beach round trip to the Hawaiian isles via Seabourn Sojourn. Our travel counselor, Sam **, did one incredible job. There was a small issue on part of Seabourn, Sam took care of it. Great follow up by and follow through. Excellent communication. Just a flawless 22 day experience. Thank you Mr ** and Mr **.

My wife and I have been travelling more extensively since we retired two years ago. We had used Vacations to go before the but this past year we booked 6 different trips, and our favourite agent Debbie ** has always been exceptional to deal with. Debbie always makes sure we get the best deal For our needs, she is kind courteous and prompt in her response - she has even returned our emails in the middle of the night! We still Compare every booked cruise to other travel companies but no-one else seems to be able to beat their price! I highly recommend vacations to go!!

The cruise was exactly what I wanted. It was a little bit pricey, but I was told I was getting a great discount and that I had to pay immediately. I did that.

Vacations to Go is a joke! Avoid at all cost. Chet ** is worthless as a CSR. He's ignorant, incompetent and his customer service skills are non-existent. You're much better off booking directly with the Cruise Line or Resort.

Bait and switch all the way. Called on cruise for MSC for 4 days. Price was suddenly unavailable so booked higher price. Lower price was still advertised a week later. Could not get lower price because I had paid in full. It's just one of their scams. Their silver tongue managers are of no help. Run from them not walk.

SAVE your MONEY and DON'T book THIS TOUR!!!!

I have used this site since 1999 when we started cruising, best deals and customer service, never had issues, also bought vacation packages, very satisfying, you won’t find a better deals anywhere, I stopped trying long time ago.

Vacations To Go is a ripoff as far as I’m concerned. I got this 100 bucks onboard credit with virgin voyages cruises. When I got onboard the ship they told I had to produce evidence off the onboard credit, I show them the evidence then they changed the requirements and then told me to contact the agent Trav ** to get the credit. I told them that everything is in black and white and they have a contractual agreement with vacations to go. Why would I need to fix this?

I have used Vacations for all of my cruises in The past 3 years. They have always been responsive to my needs and have made recommendations that were very appreciated, my cruise this past June 2025, they recommended to me to upgrade to a suite rather than a balcony room. IT was a 4-day cruise. The price was about the same as the balcony. I'm taking an 8 day cruise in December for my birthday and I've booked a suite again. I'm hooked!

These people are absolutely horrible! We are going on a cruise through my wife's company. We had to pay for my attendance. It took me over six weeks of emailing and calling the rep at minimum twice a week to get in contact with her to pay my part. When we were offered excursions (we were told these were through the cruise line, they were not) we purchased two. They charged us, but assigned them to another passenger in our group. When my wife contacted them about this she got nowhere. After three attempts, I called and I was told they did not know how our excursions were assigned to someone else, but as long as we have the receipts. This was when I found out these were not through the cruise line and I requested they be cancelled as we were mislead. They were unwilling to do so. If you ever have the need to use these people, RUN AWAY AS FAST AS YOU CAN!

Azamara Onward / Confirmation Booking No. **. Voyage : 12 days Mediterranean Cruise. Date: Sept. 06 to Sept. 18, 2025. Azamara Onward is the best Cruise I’ve ever had. I had an immersive experience on this Cruise. You would feel a deep connection and involvement with Captain, Crews and members, surrounded with the nice people, environment and sense of presence as well of the Culture of each one Country. In Azamara they have a personal assistant or butler aboard, unlike big ships they would never accommodate you due to the big crowds. Food and wines are superb, crew and staff are the best! Entertainments are elegance. You can even Q & A with the Captain and the Cruise Director as well. Azamara is highly recommended as they treated you like a family, connection. I want to Thank all the Crew and Staff especially:

On April 22, 2025, we booked a cruise thru Nora M with Vacations To Go. Our cruise was January 8 thru 12, 2026. Total overall charge was $$3680 for 3 cabins, 6 adults and 2 kids. I let her know that 2 adults and 2 kids may not be able to go because they might not be able to take time off from their jobs in January. She suggested we purchase insurance for their 4 passengers, cost for insurance $228. So we put down $1428 for the cruise. Nora said we needed to make that partial payment now to hold the 3 cabins. If the price went down, our price would go down but the price would never go up.

You simply cannot get better prices than VTG provides and their agents are great. They keep you informed about EVERYTHING that needs to be done up to boarding. Summer ** was my agent and I recommend her.

VTG often has better prices than booking a cruise directly with the cruise line of your choice while also working seamlessly with that company to ensure you have the best stress-free experience. Their agents are top-notch and make themselves available even when not officially at work.

I paid fully - $9425.00 (single room) for a trip to Northern Spain and Portugal to start on September 11 to October 7, 2025. I am in Spain now ahead of this trip. I have contacted Jeremy ** by both phone and email. It is now the evening of September 11 and I have nothing saying where I am to meet this trip let alone of the hotels. He has not answered emails and has only responded once by phone and an email after I called. His reply is that “Sita is still working on the trip. I will definitely have the information for you on Monday evening though I am not in the office on that day.” That was 2 Mondays ago and 4 Mondays ago. I now have 10 days to plan IF the trip is not going and my full payment should be returned immediately. Thank you.

Our family has used Vacations To Go for over 20 years and has never had an issue. Our current agent, Chrisshun, ROCKS!! He is very knowledgeable, friendly, and responds promptly to all our questions and needs in a timely manner. VTG always offers the best prices, as we compare other travel agents and consistently return to book our cruises and vacations with them. One example was when Anna U. was our agent; we bought extended park passes to Disney World and had an issue getting into the park. We called Anna, and she had the problem resolved in under 15 minutes. We have booked over 15 cruises and vacations with them and will use them well into the future. Keep up the good work. Nick. A customer for life.

Wanted to book cruise on Regent, got a price from them, then called Vacations to Go. The rep quoted me $2000 more. l told her she was 2k high and hung up. Next day emailed me with same price as Regent, this is a bs company then when I was going to book through Vacations to Go cause they offered $300 on board credit, the price went up 3k, why didn’t they tell me after Aug 1 price going up? This is a terrible company, be careful, they know and try every trick in the book.

I used them and was OK with them at first, but then I grew up and grew unhappy.

I will never book excursions through vacations to go ever again. After booking two excursions, the itinerary changed. I called to get a refund for the one excursion and was told I need to wait until the cruise is over. While on the cruise one of my excursions changed to an earlier time to better meet the ships time schedule. I couldn’t go to the earlier time as I had a different excursion at that time. So after my cruise I have tried and tried to get 2 refunds. I was given excuses why I couldn’t get no refunds. So I contacted my guy that booked my cruise and he had to go to the higher up to get anything done. It’s almost three months after since my cruise has ended and I finally get one of the refunds. Where the hell is the other? Never again will I book excursions through vacations to go. It’s just too much of a headache and not worth it.

Hard to reach for inquiries, booked my return flight, ten hour wait at airport. That was too much for this old lady, I think this company is just awful, misleading, not worth the time. Cost me much more than it should have. $80.00 for my two pieces of luggage that I was told is included in the p”cruise package. NEVER Again.

I've always been told these two things, When something seems too good to be true it usually is, and, buyer beware. It is apparently a trend to advertise a grossly inflated and misleading "brochure" price so that a grossly inflated discount seems "too good to be true". I haven't found any "brochure" price on the internet that matches the "brochure" price claimed on Vacations-to-go website. It seems like some form of false advertising. The listed discounted prices are not any cheaper, by my searches, than on the cruise lines' own websites. After reading many of the reviews I feel I'm not far from wrong when I say, Buyer Beware!

We were overcharged and they did nothing to remedy the situation. I spent four months working with my credit card company to get it rectified and all I got out of Vacations to Go was, "We’re sorry you weren’t happy" not, "We’re sorry we made stupid mistakes and were unwilling to help you." Do not use these folks. You will regret it. There are many other cruise booking companies that will help you out better than these guys will. What a miserable mistake it was to use them. Worst cruising company experience I’ve ever had in my bookings history.

Updated on 04/28/2025: Received a $100 refund after having no shower, phone, clothes hangers, empty "all-inclusive" fridge, for 2 days at Hotel RIU GUANACASTE, COSTA RICA, and found a filthy and poorly maintained giant pool system, water down alcohol, and pathetic wait lines to enter buffet-style on-premises restaurants without providing cooling for guests in line!

Sadly once they receive your money they don’t care what happens to you at the resort. Dealing with their 24 hour people was awful and after over 3 calls and 2+ hours we just stayed at resort and dealt with it. Were treated rudely by resort and whole first day was ruined trying to be given 4 dirty rooms. They do not back you as a customer of theirs with the resort. Will never use again and be aware no customer service!!

I have used Vacations To Go for well over 10 years. Our agent is Christopher **. He is knowledgeable and is able to answer all my questions. If there's something he is not clear on, he'll do the research and then get back to me. My experience overall has been excellent for the many years that I've dealt with Christopher. Absolutely no complaints and I would highly recommend him!!

I have booked cruises for well over 10 years and have always had outstanding service. I deal with a lady named Kyo ** and couldn't be more pleased with her service. Any time I have a question or concern all I do is call her. My calls are always returned in a timely manner and questions are resolved. I live in a retirement community and have had over 100 cruise reservations made at my recommendation. Only once has anyone had a concern about the company and in my opinion it was not a real problem. I just signed up (today) with Vacations to Go for 2 weeks around the British Isles with 4 other happy couples.

I have used "Vacations To Go" website for about 12 years, booked at least 25-30 cruises during that time. I called to book a cruise and made it very clear to the agent I wanted the drink package from the start. I was given several options but then decided on the Fantastica experience because the agent told me it was the best option and included a discounted drink package which I could add after it was booked (later found out it must be added when the res is generated, agent should have known this).

Booked a cruise. Advisor misled the info for the cruise. I called to rectify. He still did not know what he was talking about. I called a so-called supervisor, Anthony. Got more runaround. Not reputable at all. Save yourself the trouble and aggravation. They take no responsibility. Never again. Just go straight to the cruise line source for your bookings and put these fools out of business.