Vacations To Go

Vacations To Go

 2.2/5 (224 ratings)
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About Vacations To Go

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Page 1 Reviews 0 - 10
Customer increased Rating by 4 stars!
Verified Reviewer
Resolution response: April 12, 2022

Thank you, Stuart, for taking on a difficult situation. You are amazing and I am truly thankful for your time and expertise. I know this vacation will be wonderful.

Original review: March 29, 2022

I am a nurse and my husband works in construction. We take vacations from time to time and we managed to save enough money to take our adult families with us thanks to the low prices on the Vacations To Go website. We purchased two vacation packages in December 2021. We worked with Marshal ** and he was very professional and has been very professional throughout the process.

Around March 15th, the continuation of COVID's emerging new strains and the war in the Ukraine started creating anxiety about traveling out of the country. Three family member decided they no longer wished to go. I reached out to Marshal to try to work out how we could integrate the change into the vacation for the rest of the family. (NOTE:He did offer the insurance for $250 and $600 at the time of the booking and we declined it.) We still wanted to go with rest of the family and, hopefully, change the reservation with upgrades for the rest of us.

It has been two weeks and I finally asked about cancelling and found out that if we cancel we lose everything. We would receive about 20% of what we spent in credit for a future purchase. If we want to upgrade, it will cost an additional $4,000. If those family members do not go, we will have to pay an additional $400. It is a nightmare and for two weeks, no one cares to work with us. They have their money and they don't care about the customer. TO BE CLEAR, I DID NOT WANT A REFUND. I wanted to re-allocate the money to create a better vacation. BUT, as it turns out, they get more money no matter which way we go.

Vacations To Go response

Robin, we're truly sorry for the negative impression that you have and the frustration the changes have caused you. We appreciate your patience with us while we worked with the travel supplier to correct an accounting issue on their end. I see that you’ve been working with one of our managers, Stuart, and that your reservation has since been updated with the requested changes at almost no additional cost. Thank you again for your business and we hope you have a great time on your trip!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 13, 2021

It’s less than 5 hours before I need to board our plane and I’m sitting here worried sick about the trip. My “counselor” Carolyn ** has been rude and now I doubt everything she has said. She doesn’t read email when I had a question and shoots back a reply that reflects she didn’t bother to read. Double checking details of what she told us on the phone and now she is denying she said what was included. I really hope it’s not horrible. I will NOT use this company again. STAY AWAY!

Vacations To Go response

Thank you for sharing your experience, Karen. I sincerely apologize that Carolyn came across as impatient and unwilling to spend the time to assist you with your questions. This is certainly not the level of service we expect our agents to deliver, and I apologize for the disappointment and frustration it caused. I do hope all is well at the resort and that you received the promised amenities. We look forward to communicating with you upon your return and hope you're enjoying your stay.

11 people found this review helpful

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    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 17, 2021

    I booked an MSC cruise with Vacations To Go. They said that they accept unvaccinated guests. Couple weeks later I received an email saying that the policy has changed and they no longer accept unvaccinated guests. They promised to refund my money within 30 days. I never received my money. They are not answering my calls.

    Vacations To Go response

    Thanks for writing, Audra. Vaccine requirements are set by MSC, not Vacations To Go and change often, as do COVID protocols for destinations like Bahamas. At the time you booked your cruise, no vaccines were required. When MSC made the change, they offered a refund. Please allow 90-120 days for MSC to process this refund. We apologize for the frustration, and understand COVID has caused many travel disappointments. I've asked a manager to contact you as soon as possible to discuss this further.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2021

    Me and family got a package from Vacation To Go to La Hacienda Dominicus. This place is terrible. They don't clean the rooms. They have one jacuzzi, never was on service and was green, very nasty. They have 7 restaurants which Vacation To Go offer, but when I was there they only open a restaurant for breakfast and one for lunch, buffet nothing else. The other restaurants remain close all the times, food was terrible, nasty, water is the worst. People got sick, we got sick for 5 day all my member of my family, and many other people. Please avoid to go to this place.

    They are no ready to open to the public, the only thing they want is your money, but the service is terrible, all inclusive mean food, drinks and entertainment but be careful with this because is only a lie. La hacienda only offer one type of beer (president) the other beers are for member of prestige package, restaurants close all times, only buffet morning and night same food for 10 days. A big mistake. Jacuzzi close, cafe shop close. The staff member follow you all day to sell the prestige package what a nightmare. This place is dead at 6 pm, nothing to do. The small town is nothing there. The manager of the hotel is terrible person and Vacation To Go only lie. They promises many things but when you get to the place is a different reality. Please don't go there or you will came back with a stomach virus.

    Vacations To Go response

    Thank you for writing, Lina. We're truly sorry that the resort did not meet your expectations, and was such a disappointment. We always want our customers to be happy with the resort they chose and the service they received during their stay. I see that you spoke to one of our managers upon your return, and he forwarded your feedback to the resort supplier. We are still waiting to hear from them. I've asked one of our managers to contact you as soon as possible to discuss this further. Thank you

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 11, 2021

    My husband and I booked a trip of a lifetime for us. My birthday and our Anniversary. Had dinner on beach and sunset cruise paid for tonight. $320.00. All our paperwork said 7:20 flight. Called Tuesday evening. Checked time. Arrived hour early and flight was at 6:40/45 am. Called not willing to do anything but check with hotel. Really almost $4000. Trip and can't reimburse me anything. So upset. Crying all morning.

    Vacations To Go response

    Thanks for writing, Natalie. We're truly sorry that you missed your flight. Airlines recommend that you arrive at the airport at least 3 hours prior to your departure for international flights, and reconfirm your departure time within 24 hours from departure. We know this is a disappointing start to your vacation and we hope that you can reschedule your dinner and sunset cruise for another day. We truly hope you're able to arrive safely and enjoy the rest of your birthday & anniversary vacation.

    17 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 7, 2021

    Used VTG to book a14 day Caribbean Seabourn Cruise... They were amazing. The agent we used was helpful and very honest; even got a postcard from him... Chester. He got us a better price than we could actually get booking with Seabourn Cruise lines... Even for their previous cruisers and the discount they receive.. VTG was still less expensive with some really nice ship credits... more than others we had spoken with... Chester even let us know our suite number within two weeks of booking. He informed us that our ship credit would not show up on our account until day two of our cruise. I had to contact VTG during our cruise and Chester was quite helpful in answering my questions. I would definitely use VTG again! Suzanne

    Vacations To Go response

    Thank you for taking the time to write & share your experience, Suzanne. We are so glad to hear that you enjoyed working with Chester and that you were so pleased with the price and amenities secured for you. Great customer service is a top priority for us and I'll make sure that Chester and his managers see your kind words about his service. Please let us know when you're ready to travel again. I know Chester looks forward to working with you in the future and we truly appreciate your business.

    10 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 2, 2020

    This company is fairly reliable to me. I have booked 2-3 cruises over the past few years and for the most part everything has been as described. They are quick to reply to questions and the one issue I encountered they resolved with 1 phone call. To me, the area this company shines with is the website. I really like their search feature. It doesn't have all the advanced features I would like but it has more than most sites. If I was to grade this company they would come in at like a solid "B-".

    Vacations To Go response

    Thank you for taking the time to leave your positive comments about our service and our website, Shelton. We appreciate your business through the years and while we want every booking experience to be issue-free, we're glad it was resolved quickly for you. We are regularly adding new features and content to improve the site, and are open to hearing what additional search features you would like to see. Thank you again and we hope we can continue to meet your expectations in the future!

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 22, 2020

    I have been using this agent since 2012 and they have been outstanding on every occasion. These people complaining about refunds / being stranded abroad even though they didn't book their flights with v2g / lack of responsiveness / being issued a FCC even though they didn't request a refund from the cruise line need to take some individual responsibility and understand this is nothing to do with the agent. The refund comes from the cruise line, who are in a financial crisis.

    I would never dream of complaining to Vacations To Go about my airline not helping me. I would never complain about lack of responsiveness even though the cruise lines have provided the mechanisms online to request a cash refund on their websites and let customers serve themselves due to the workload involved in administering this process. I would never take a FCC knowing full well that the cruise line has offered a refund and all I need to do is complete a form online like a responsible adult to request this. How about people provide some support to a company that is consistently excellent and is working in extremely adverse market conditions. People really need to grow up and learn to help themselves. Thank you for 8 years of outstanding service and I hope your business recovers soon.

    Vacations To Go response

    Christopher, we thank you for your many years of business and loyalty to Vacations To Go. We truly appreciate your kind words and support during this unprecedented event. We are encouraged by the support and encouragement of customers like you and appreciate you taking the time to leave such positive feedback. We look forward to working with you again once ships are sailing again and we hope that until then, you and your loved ones stay safe and well. Thank you again.

    8 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 13, 2020

    I'm entitled to a full refund which I requested in May. First the agent said it would take 60 days. When the 60 days was up she said it would take 90 days. We're over 90 days and still no refund. This has gone on for too long.

    Vacations To Go response

    Stacia, I appreciate your frustration over the delay in getting your refund and wish there was more we could do to expedite this process. As an agency, we too are being told different time frames as more cancellations take place. We were originally told it would take 30-60 days, with a few cruise lines taking 90 days. Now most cruise lines are telling us that it's taking up to 90-120 days to process refunds. I truly hope the cruise line processes your refund soon. We appreciate your patience.

    8 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: Aug. 24, 2020

    I have been on several cruise ships and I used Vacations To Go almost every time I booked. I have had a couple of good sales reps throughout the years. During the time of COVID-19 I have been assigned and re-assigned several reps. Ryan ** has been the best so far. I believe he has several years of experience and he knows his stuff. It doesn't hurt that he is very pleasant to work with; well mannered and he calls you back promptly.

    Vacations To Go response

    Thank you for your years of loyalty and business, Christopher. We truly appreciate you, and especially your patience and understanding through this unprecedented event. Vacations To Go thrives on the goodwill between loyal customers and our excellent travel agents. It's been very difficult, amid the impact of this pandemic, to see so many such relationships disrupted. We're so glad to hear that Ryan has taken such wonderful care of you and we hope you and your family stay safe and well.

    5 people found this review helpful
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    Vacations To Go Company Information

    Company Name:
    Vacations To Go
    Website:
    www.vacationstogo.com