Vacation Village Resorts
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Vacation Village Resorts Reviews
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Vacation Village is full of tricksters. When my wife and I went to the presentation, we were very clear about not wanting to buy and were focused on saving money and starting a family. Our salesman convinced us we would be investing in real estate and could earn extra income through rentals. He preyed on our desire to have a family without a financial struggle. There is no rental income, no real estate, nothing. What’s worse is we can’t even use the timeshare. Getting a reservation is ridiculously hard AND we see reservations online for the general public for FAR less than our payments. Save your money and book that way instead. Just don’t let them con you into a presentation, let alone one of their contracts!
I think the worst thing I ever did was buy a timeshare. Maybe all of them aren’t terrible, but Vacation Village/El Dorado Resorts has to be the absolute worst! You’d think a military vet would be treated with a bit more respect than I got. From the day I first signed up, I have dealt with nothing but lies about every aspect of this timeshare. For up to five hours, sales personnel dazzled me with the idea of exotic vacations to Spain and Portugal, but I can’t even book anything in the U.S., let alone internationally! Even so, I paid off the whole timeshare balance and still have to deal with rising maintenance costs, all for nothing!
I have tried to get out of this, just to be told I am wasting my time. All I was told was that the contract (that I did not get to read during signing) disproves my “allegations”. Unless you want to do business with a dishonest and condescending company, I would look for vacations elsewhere.
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Vacation Village IS A SCAM! My late husband and I were conned into buying this timeshare, which was sold to us as a rental income producing unit that would pay for itself. We’ve been able to travel a few times, but we’ve never generated any profit, only debt. As I am in my twilight years, I start to think about my kids' lives once I’m gone and when I discovered that the timeshare will pass onto my kids I’ve been nauseous ever since. This timeshare is 100% paid off and Vacation Village will not take it back, even though they told us they would in the event that life changes.
I wrote a letter to the CEO, Rebecca Foster, and pleaded with her to take back the ownership and cancel my contract and all I received in return was an email asking me to make a phone appointment to discuss my concerns. I have already outlined my concerns and there is nothing to discuss. Verbal conversations with Vacation Village is what got us in this mess to begin with!
Me and my sister were on vacation in Vegas. We decided to go check out the timeshare. We decided to purchase it. We got back to the hotel and look over the paperwork. It's all bad people. Thank god we canceled the next day. Don’t do it people.
Late the night before we were to check out 12/22/2022 at Vacation Village in Weston FL, the man at the front desk, located across Weston in another building, gave our room key to a couple who body slammed our room door at 1AM in the morning to get it open with a key, because we had it latched from inside. They then entered our room and refused to leave until I picked up the phone to call the police. They scared us to death. The police told us to report it to the front desk to alert security and make sure these people would not be back. Well, the man at the front desk wouldn't answer the phone for well over an hour. He evidently had turned all calls over to a recorded advertisement which played over and over. So, if you have an emergency, no one will be able to help you other than calling the police.
There was no way to have someone from security alerted with the man at the front desk ignoring calls that night. So, at 2AM, exhausted and scared to death that these people had keys to our room and would be back, I went to the front desk across town in my nightgown and robe. He (fist name starts w/ an R) stated that they no longer had my room keys, and blamed the system for noting my room as available. I asked him why he didn't call to make sure we were ok, and that we had been calling him for over an hour, and he claimed no calls had come in, and then he realized he had the phone turned to recordings. He refused to give us a later checkout time that day, being his negligence had kept us up for hours. He didn't seem to get how traumatizing this had been for myself and my husband being we are both handicapped and feared for our lives when these people exploded into our room in the wee hours of the morning.
We talked w/ his manager who wasn't very helpful. She offered us $30 for the inconvenience??? In fact, I noticed my review didn't even appear on the RCI Weston Vacation Village at Bonaventure site, so evidently they've possibly intentionally tried to hide this event from public view. This behavior all around is negligent. People need to be aware of security concerns & how badly staff behaved regarding this matter.
I did the Time Share tour with Pamela ** from Grandview Resorts (Vacation Village). She promised all sorts of options with the purchase of my Biannual Time share. She neglected to inform me that you have to book your home week 12-13 months in advance, if not you have to use your points and pay a fee. Well I bought in Oct and my week is in June!!! So now I have to pay to use the service, which should be free!! Also you can't book unless you join RCI for a FEE!!!! I informed her I was already a member of RCI but she failed to inform me I would have to join AGAIN and pay another FEE, for a group I was already a member!!! They (RCI) will not combine the membership, even though it is the same person (me) but different companies (Wyndham and Vacation Village).
When you call to get answers, the finger pointing begins, "That's Vacation Village, we are RCI"!! When you call Vacation Village you have to talk to RCI to book there, It is very misleading and frustrating. I cannot use my paid week until 2025!!!! Unless I pay extra on top of the 10,000!!!! RUN!!! The price sounded good but it's not worth a PENNY!!!! Do not believe the HYPE!!!!
I was in Las Vegas about a week ago. The place is beautiful BTW.. As I reach the hotel I was greeted by persons who I thought worked for the hotel.. About 2 days after I found out that they are not working for the hotel they are actually sales agents for Vacation Village. They ask me a few questions. Then one of them begin to tell me how they are going to give me a 3 Night stay and tickets to see Jabbawockeez and a $25 gift card, all I have to do is go to presentation for about an hour and I will receive the rewards. I also have to make a deposit of $50 and when I go to the presentation I will get back $40. It sounds so good that I worked with the offer..
The next day I went to the presentation for about 3 hours. The sales woman bring us on a tour of the place. She also begin to tell us about how being an owner is so wonderful and so. She also say she is everyone's favorite cousin because she can book hotel for her family and the deal she would get for them was unbelievable. I was thinking that it sounds so good and I could turn this into a business opportunity.. I forgot to mention it was me and my wife who went to Vegas..
Anyways she began to tell us about the property and how much clients buy property the day before.. And she was glad we didn't come the day before because they were very busy. She began to show us a book with the destination where we can book hotel for way less and so on. It sounded very pleasing. She then pulled out a paper with the price of the property and how much we would pay monthly.. She get her manager and he comes and begin another story.. But eventually he cut the price down and reduce the maintenance fee by about 75%..
We ended up purchasing the timeshare.. We got all that we were promised before.. When I went home I realized I did a bad thing I should have researched before I purchase.. I begin to read some reviews about vacation village.. It was devastating.. I begin to go through the papers that we had gotten. And I found a paper about canceling it within 5 days after purchase.. I didn't not hesitate. The next day I went in with the signed paper and the rest of the other papers that I got.. They were very polite and the process was not that bad.. But they were still try to sell me another property.. I got my money back with 5 days of my cancelation....
The timeshare my sister and I purchased with El Dorado Resorts had absolutely ZERO value and ZERO of the redeeming qualities that were presented to us by the sales representatives from the presentation. In fact, the only reason we attended a meeting is because we were offered a free stay and a helicopter ride. When we kept declining their offers (4 times with 4 different salespeople) they changed their pitch and presented this as a business opportunity. Since Las Vegas was one of the top 5 vacation destinations in America, we would have no problem renting this out, making enough money to cover the mortgage and maintenance fees and when it was paid off, we would have a cash cow!
The financial aspect was murky at best. The quality assurance person who was with us signing the contract, refused to slow down and explain what we were signing. I have sent a letter regarding all my complaints and the lies we were told regarding the timeshare about a month ago, and no one has reached out saying they had received it or have given us any type of response whatsoever. They obviously are not taking my complaint seriously.
They give you a false vacation certificate and the website to make the reservation is not real and there's no way of getting thru to anyone. Once it's expired no help, no one can't back date but yet it's tells you on the certificate that they help you with reservations on the telephone so I'm lost on how do you make one. Just seems like a scam.
I am 100% deterred from ever using the timeshare or communicating with these people. I have sent emails and emails. Do I get a response? NO! They ignore me and harass me to pay for the thing I'm not even using. They also won't admit that they were wrong for lying to me about what I was purchasing! I don't trust their sales methods and I don't trust they will give me real information.
Vacation Village Resorts author review by Lisa Ann Schreier
Vacation Village Resorts is a timeshare company that offers timeshare properties at more than 50 resorts. The company was founded in 1975 by James E. Lambert, and they have nearly 500,000 owners across the world.
Community Minded: The company not only sells timeshares, but also gives back to the community, supporting the Broward Children's Center, which is a local charity that helps infants, children, and young adults with health challenges.
Vacation Flexibility: Vacation Village Resorts has partnered with RCI and Interval International to offer a wide range of vacation property options for timeshare owners.
ARDA Members: The company has been a member of the American Resort Development Association since the '80s, proving its reputation as a leader in the field.
Affinity Rewards: Vacation Village Resorts has a great incentive program that is offered to its customers. The programs gives customers rewards for their loyalty and business.
Referral Program: Vacation Village Resorts pays people who refer friends and family members to the company.
Vacation Village Resorts Company Information
- Company Name:
- Vacation Village Resorts
- Year Founded:
- 2626 E. Oakland Park Blvd.
- Ft. Lauderdale
- Postal Code:
- United States
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