Vacation Village Resorts Reviews

The sales agent became rude and raised her voice at my husband when he tried to use his American Express card. We were also promised cruise coupons and a dinner voucher that we never received. In January 2014, they pressured us into upgrading to an Orlando unit that could sleep 14-15 people. The big selling point was annual Disney benefits, cruises, resort stays, and exchanges. This was especially meaningful since Bill proposed to me on a cruise. But only 2 of our 6 kids ever used it, and one said they’d never want to inherit this burden.

Throughout our ownership (2010-2016), we discovered "travel anywhere anytime" required hidden extra fees, maintenance fees skyrocketed for things like storm damage, and nobody told us our children would inherit this burden regardless of our will. We've lost tens of thousands of dollars to these deceptive practices. If you're considering a timeshare with Vacation Village, protect yourself.

We thought paying off the mortgage meant we'd own it outright. Instead, we're stuck sharing with countless others while fees keep climbing year after year. What we'd actually be passing to our children isn't an asset – it's a financial burden that never ends. What responsible parent wants that for their family? The hidden costs, the misleading sales tactics, the broken promises – it's all been a nightmare. This wasn't an investment; it's been a source of constant stress and financial strain. The reality is this timeshare was never ours and never will be, no matter what their salespeople told us.

We're requesting immediate termination of our contract because what was sold to us bears no resemblance to what we received. Save yourself the heartache and money. I would never recommend anyone purchase a timeshare, especially from Vacation Village Resorts. They tell you what you want to hear to make the sale, then leave you trapped in an endless cycle of fees and disappointment.

Nikki also went out of her way to assure us that if we ever had questions or concerns after purchasing, we could always contact her. She even provided her personal cell phone number, which made us believe she truly cared and would be there for us if we needed anything. Unfortunately, our experience with “Nikki then” is nothing like “Nikki now.” Since purchasing, her personality and willingness to communicate have changed drastically. She is no longer kind or helpful. She has become rude, dismissive, and completely unresponsive. She has made it very clear that hearing from us is more of a burden than anything else. Being blown off by someone who assured us she would be there for us has been incredibly disappointing and has left us feeling misled.

We still own this timeshare, and while that is something we now have to deal with, we want others to learn from our experience. Please be careful when making these kinds of investments. Do your own research, ask every question you can, and don’t rely on a tour guide’s friendliness or promises. Unfortunately, many of them are there just to make the sale, talk a good game, and move on. Once the paperwork is signed, your concerns are no longer their priority. I hope this review helps others avoid the same frustration we’ve gone through.

The problems started immediately. When I explained I urgently needed to leave to pick up my daughter, I was kept waiting with repeated promises of "just a few more minutes." Critically, I was never informed of my 10-day cancellation right. I felt rushed and pressured through the entire signing process. The lies continued: Four or five representatives promised I could refinance the loan - completely false. I'm stuck with an outrageously high interest rate. I was told I could use the timeshare whenever I wanted, not just my specific week - also untrue.

The worst part? After countless calls and texts encouraging me to use my vacation days, the RCI website is completely unusable. Dates that fit my schedule are unavailable, and the booking system is confusing and frustrating. I'm paying for something I literally cannot use. I'm now seeking contract cancellation because nothing promised was delivered. The accessibility is terrible, the sales tactics were deceptive, and I was denied critical information about my cancellation rights. Most importantly, I need assurance my daughter won't inherit this financial burden.

After paying significant upfront costs, we discovered hidden fees for basic services like room cleaning that were never disclosed. In over a year of ownership, we've used the timeshare once, and even that experience cost more than anticipated due to undisclosed charges. The entire operation feels designed to extract money through misleading ways while delivering minimal value. As someone who runs a business built on trust and delivering promised outcomes, I cannot recommend Vacation Village Resorts to anyone seeking honest vacation ownership. Save your money and book traditional accommodation instead. I understand why Air BNB has become so popular.

The pressure was relentless - every time I declined, they lowered the price to manipulate me into signing. Despite stating I only had $1,000 available, they demanded a $1,566.55 down payment, pressuring my wife to cover the difference. I was denied time to properly review the contract and told I could "review it later" with five days to rescind. When I discovered these serious discrepancies after the rescission period, customer service was unhelpful and dismissive, telling me to have my attorney contact theirs. This company uses deceptive, pressure tactics to trap customers in unfavorable contracts. Avoid them at all costs. Consider yourselves warned.

Trusting their word, we drained our savings - $24,698 paid in full. They never mentioned the four-day cancellation period, even when my husband wanted to cancel the next day. Reality hit hard. Disney Resort Hawaii? No availability for 1-2 years, plus extra fees. Sydney, Australia? Same story. The promised two-bedroom unit? Our contract was only for one bedroom with additional charges for guests, including my own children. Reselling? Impossible, despite their assurances it would be "easy."

Annual fees have ballooned to $1,300 - crushing our fixed retirement income. We rarely use it, and our travel dreams turned into stress and regret. Now we're desperate to escape this burden before it falls to our children. Vacation Village preys on hope and trust, then delivers broken promises and financial bondage. Stay away - this company destroyed our retirement peace and dreams.

LATEST SCAM (2022): Lured us to a "45-minute presentation" that lasted FOUR HOURS. Sales rep used her cancer diagnosis as emotional manipulation to sell us a 5,000 points program, promising $50/week stays. COMPLETE LIE - points couldn't be used as described. THE TRUTH: Maintenance fees increase every year, availability is virtually non-existent, and your children inherit this financial burden. Sales presentations are high-pressure manipulation sessions and customer service is designed to frustrate you into giving up. We've wasted decades and tens of thousands of dollars on this fraudulent system. We are currently fighting to terminate our contract. Save yourself the heartache and financial ruin - find literally ANY other vacation option.

We basically have driven four hours to stay in a condo that hasn’t been updated in a decade, to be told we are too poor to be here, and to be out by the end of the day. Don’t do this. It isn’t worth the time. They also won’t send you the terms and conditions for the trip until three to four days later after taking payment and confirming the trip and they will not ask you about confirming your pay until you have already made the trip. I may have just gotten an incompetent representative but I doubt it. I believe these people are here for making your lives harder.

The Lies That Cost Us Everything: We were promised rental income that never materialized. Disney resort access? Complete fiction - despite searching a full year in advance, we've never found a single Disney property available. They told us our timeshare would appreciate and be a wonderful inheritance for our children. The reality? Our kids would inherit debt and endless maintenance fees. But the cruelest lie was the "buyback program." This was our supposed safety net - they assured us we could always sell back to Vacation Village for just a 30% commission. This promise was THE deciding factor in our purchase. When we later tried to use this program, we were told our timeshare was "worthless" and that no such program exists.

The Ongoing Nightmare: Every "owner update" promised to last one hour but would stretch into 2-4 hour sales marathons. Using our own timeshare required both points AND cash - another surprise they forgot to mention. The bookings we made never matched what we paid for. We've been model owners - paid off our loan in full, met every obligation. Yet we're trapped in a contract built on fundamental lies. Our Plea: Vacation Village, cancel our contract and release us from future fees. We trusted you, and you exploited that trust for profit. To Anyone Reading This: Run from any Vacation Village presentation. The "free" vacation will cost you everything.

The situation escalated when they tried to separate my wife and me so they could speak to me alone. After that, the sales manager refused to acknowledge my wife which made me feel extremely uncomfortable and pressured. I just wanted to leave so I reluctantly agreed to purchase the timeshare. The entire experience has been frustrating and deceptive. We were never clearly informed that our children would be financially responsible for the timeshare after our passing. Had we been given honest information about how the program truly worked; we never would have agreed to any purchase. The continual increases in maintenance fees have only added to the hardship.

Instead, we were fed misinformation about the maintenance fees and transference of ownership. At no point have we felt that this agreement was fair or beneficial. Therefore, we request that our contract be terminated immediately, and that we be released from any further financial obligations. We cannot, in good conscience, continue this relationship with Vacation Village Resorts. Steer clear of Vacation Village Resorts!

Since purchasing the timeshare, I have encountered only frustration and disappointment. RCI membership has proven to be more costly than anticipated, with hidden fees attached to every service. These added expenses, combined with the limited availability of suitable destinations, render the timeshare useless for my travel needs. I have attempted to reach out to the company for assistance or a potential exit, as the Salesperson indicated it would be possible if I were unhappy. However, when I called, I was told there was no legal department or anyone available to speak with about resolving this issue. I feel misled and trapped in a long-term financial commitment I never truly wanted. The stress of this burden has affected my well-being and caused me to lose sleep, fearing how it will impact my financial future and retirement.

At no point during this process were we told that the maintenance fees would increase each year—an omission that has since caused us considerable financial strain. We were also instructed not to refer to the purchase as an “investment,” despite being told we would receive a deed upon full payment of the unit. With the 2 purchases we have made, and the $40,000 already invested you would think that we had been able to take 8-10 vacations since becoming an owner in 2014. That’s 11 years of ownership, paying the moneygrubbing company for a “lifetime of vacations”. Yet, here we are, posting this review after taking a grand total of ZERO VACATIONS. I don’t know how this company is able to get away with this type of fraud and breach of contract, but here we are. RIPPED OFF!

Later, when we tried to apply for the pass, we discovered that wasn’t true. It is absolutely astonishing that your company would lie about access to Disney Resorts to hock their ridiculous timeshares. We will be contacting Disney shortly to let them know you are fraudulently making money off using their name. Overall, it’s clear that we were misled from the very beginning. We were led to believe we were purchasing real estate, with the use of terms like "deed," "equity," and "real estate" designed to make the deal sound like a legitimate investment.

We were repeatedly told that this would be an asset, and one we could rent out to earn income. Yet, no one ever mentioned that our maintenance fees would increase over time, or that this burden could eventually fall on our children. They completely omitted the fact that we had a legal right to rescind the contract. Instead of a smart investment, we were left with a costly, misleading agreement that we were never fully informed about. This experience has been nothing short of financial and emotional torture.

After one year of unsatisfactory service and continuing high costs, I have requested to be released from my contract. But despite my repeated attempts to reach out via phone and email, I have received little to no response or guidance on how to proceed with the cancellation process. It seems that while the company made it easy for me to enter the contract, getting out has proven nearly impossible. Due to my profession, I am unable to utilize the service as originally intended, and I am now seeking to cut my losses. Please consider this review as a warning not to engage with Vacation Village, they have misrepresented the product, benefits and cost.

We were rushed through paperwork, aggressively pressured to provide payment information, and never informed about our legal right to cancel. Their promises have proven completely hollow. The "exclusive, private resort" is anything but. The recorder's office has no record of our supposed deed. Booking attempts have been met with confusion and delays. Most disturbing was their targeted exploitation of military service to manipulate us into signing. This company operates on deception, hiding costs while creating false value propositions. AVOID AT ALL COSTS! This "investment opportunity" is nothing but a predatory scheme designed to extract maximum money while delivering minimal value.

The bitter reality of our experience with Vacation Village has been nothing short of heartbreaking. Despite paying off our loan in full and maintaining current fees from our fixed income, we've never personally used this "investment" that was supposed to enhance our golden years. Even our son's experience at their resort was disappointing, confirming our fears that we were deliberately misled by salespeople who saw only our vulnerability, not our humanity. When we attempted to access our contract information, we were initially told it was "purged"—another troubling sign from a company that appears to have built its business model on exploiting senior citizens who simply wanted to enjoy their retirement years without being trapped in financial quicksand.

The contract signing with Michelle ** was rushed, with constant assurances we were getting an "exceptional deal." Since then, NOTHING has been as promised: Maintenance fees skyrocketed from $800 to $1,072 annually. We receive constant harassment to "upgrade" to points. When we tried to return the property in 2023 as promised, we were stonewalled. Customer service completely dismissed our request to buy back the timeshare. Most telling: we've NEVER ONCE used this timeshare since purchase. The aggressive tactics, false promises about resale options, and misrepresentations about costs are grounds for cancellation. I share this to warn others: the "free weekend" comes at a very steep price.

We were strongly urged to take advantage of the exclusive, “today-only” offer before all units were sold, further pressuring us into making a hasty decision. We were also misled into believing we would have easy access to Disney Resorts and would be able to use the timeshare according to our schedule, a promise that has not been met. We were not informed that the fees would increase over time, which has caused significant financial strain. The payment process was also misrepresented. We were told we could make two credit card payments and that signing the mortgage documents was a mere formality. However, after making the second payment, we learned that we had actually signed a long-term mortgage agreement. While we were eventually allowed to pay off the mortgage, this was not the arrangement we were led to believe.

When attempting to resolve these issues, customer service was unhelpful. A representative named Johana refused to connect us with management, offered no solutions, and simply suggested we "make better use of the timeshare." Suspiciously, the sales representatives we dealt with are now untraceable, including Annie who "retired" the same day she emailed us. This whole experience has been a textbook scam. We're stuck paying way more for way less than if we just booked regular hotels. Please save yourself the headache and stay far away from Vacation Village Resorts/Lando Resorts Corporation unless you enjoy being misled, pressured, and ripped off!

Here’s the worst part: they start with some outrageous price—like $30,000+—and when you say no (like any sane person would), they suddenly “find” a cheaper option. Then another. Then another. By the end, they’re practically begging you to take it for a few thousand dollars. How is that not a red flag? If it was really worth what they claimed, why the hell does the price drop every time you say no?

They also made a bunch of promises that turned out to be half-truths or just flat-out lies. “You can travel anywhere! You’ll save money over time!” Nope. The reality is, you’re locked into fees, limited availability, and annual maintenance costs that just keep going up. This was not a vacation—it was a sales trap. Do yourself a favor: don’t fall for the "gift" or "presentation." It’s not worth the headache or the deception. Do not give in at all, please stay firm on no like I did and do not purchase

These trips weren’t even full 7-night vacations we were promised because the availability is so poor. The final straw for us was the promise of being able to take our grandkids to Disney and receive VIP tickets. We were also promised to be able to stay at Disney Resorts and take Disney Cruises, but those dreams have been dashed as we’ve learned Vacation Village has ZERO relationship with Disney and our grandkids are sorely disappointed. Again, a scam!