Vacation Village Resorts Reviews

I then started questioning what actually benefits members have aside from pricing and there is nothing that supervisor could say. (You cannot cancel, you cannot change your mind about a vacation or you put double the money out and they give you a week back.) Absolutely zero benefits aside from a small savings, their board dictates emergency reasons to cancel unless it's medical.

I am absolutely making a huge deal out of this being I can just book a hotel and cancel the day before no questions asked. That is also extremely sneaky sales tactic to hide prices and availability on a hotel to sell out the more expensive one first. The entire point of being a member and paying that fee is to save money in the long run.

The maintenance fees we're forced to pay are absolutely outrageous, especially since they changed the program so we can only use it every other year now. What exactly are we paying for? During our stays we've had a broken toilet that my husband had to fix HIMSELF after staff ignored us, curtain rods falling off the walls, and broken appliances. The properties are falling apart all while they pocket our money! To add insult to injury, every single time we visit we're forced into more insufferable sales meetings where they try to pressure us into buying more weeks or roping our friends and family into this nightmare.

We are FURIOUS about being deceived by this company and their predatory sales tactics. Everything they promised in that miserable sales presentation was a lie - the "investment" opportunity, the "free" weeks, the "luxury" resorts, all of it! They trapped us in a room for 6 hours, bombarded us with pressure and manipulation, then rushed us through signing before we could understand what we were getting into. This whole experience has been nothing but stress, disappointment and regret. STAY AWAY from Vacation Village Resorts unless you want to throw your money away on broken appliances and endless harassment!

To this day I still get frustrated and overwhelmed knowing that a company can take advantage of people like that. They never disclosed to us that if we passed that our children would be obligated to the debt. To make matters worse, the annual maintenance fees have escalated over time and are now exceeding $1,000 per year, which was never disclosed to us upfront. I see many other people leaving their reviews and expressing how they were also taken advantage of. Vacation Village Resorts needs to be put to rest as their practices are predatory and wrong.

This prevented us from knowing we had a 5 day cancellation window. We paid in full for this membership and it’s useless. The workers keep important information to themselves and purposely send our contract way past the time allowed to cancel. Avoid this company and do not do business with these thieves. Scam artists are what they are.

I knew nothing about timeshares so I had questions during this presentation. I would ask the representative questions and I would get very vague answers in response and would immediately be redirected as to how much I was spending on my current vacation, how many people could go with me at no additional cost, how I could go on cruises, pick resorts from all over the world and imagine all the memories that I would make from traveling. If I could go anywhere in the world, where would it be, and then we would talk about that, what I would do there, who I would take, etc. A few times they would find other representatives to tell me how great their vacation life is and how big of a savings the “never been done before Anniversary Special” low price is and that I would be crazy to pass up a deal like this.

In conversation I had mentioned real estate as an interest of mine so they called over another representative to talk to me. They went on to tell me what a great business investment this timeshare would be, that they own 8 timeshares themselves and that they rent out their weeks for thousands of dollars, especially during the holidays and during local events. They stated that this rental income more than covered the annual maintenance fees for the units, which apparently is all illegal to say or do as a timeshare representative. But nobody cares as long as they can close the deal.

I wanted to look into this further but was told, "No, there's no time, you need to sign today to get this price." When I was hesitant and told them I do not think this is for me, three separate times my representative stepped away to “speak to the manager” and would come back with an even lower price and a “we’ve never done this low of an offer before, but I like you and I want to help you. You are getting a deal of a lifetime here”.

Over 4 hours into this 90-minute presentation, I finally gave in as what I was being told and shown seemed to be a fair deal. When you sign the contracts, they basically point to where you need to sign and they shove the paperwork into a folder. I was told to lock this folder in the trunk of my car to keep the nosey housekeepers out of it (sounds like you have a serious staffing issue here) and to keep it safe while I went on the 7-day Bahamas vacation deal that was included (which had a full list of issues of its own).

The extended stay vacation the timeshare gives you is great stall tactic on their part so you do not have sufficient time to read the full contract and cancel the contract in time. When I finally got home over a week later I had a chance to read through (some of) the lengthy contract. I did not agree with what the contract stated. Not only about the annual maintenance fees that will go up every year with no limitations, but I was NOT told about the subscribing member fees, deposit restore fees, deposit extension fees, deposit combining fees, processing fees, trading power protection fees, guest pass fees, and there may be other fees or charges that I did not notice. Even though I owned the timeshare, if I wanted to give this week as a gift to my parents to use, it was going to cost an additional fee to let them use it instead of me. Really??? Why?

During the initial presentation, whenever I would ask about any additional, annual, reoccurring, add-on costs and expenses, it was always a vague answer about getting into that information later, or redirecting the conversation about where I would like to vacation next and what things I would do there. A total distraction from my questions. When I later asked the resort why these additional fees and charges were never discussed during the presentation I was told that they could not possibly cover everything the resort includes as it would have been overwhelming. Obviously it is easier to ignore and hide that information than to have explained it when I specifically asked about it.

I did not want this timeshare and I needed to cancel it. I had called the Lando Realty, Inc. loan officer that approved my contract at the resort over 30 times and not one time did they return a single message. They would not return my voice mails and would not respond to my emails. I would call Vacation Village guest services and they said I had to talk to RCI. I would call RCI and they said I had to contact the resort. I got nowhere with anyone. Twice I was told that I could apply for their Hardship Program to deed back the timeshare to the resort and twice I was denied. What an unprofessional and unbelievable way to treat your timeshare owners.

After these heartless representatives repeatedly lied to me and deceived me, and then having to seek legal action to get this resolved, I got ripped off of $20,000.00 (resort and lawyer) and I did not spend ONE SINGLE NIGHT at this resort. I had my vacation funds for the next 10 years stolen from me and nobody cares. Treating unsuspecting people like this every day as your job…. It’s criminal. The resort claims they have done nothing wrong and there is nothing that anyone will do about it. I could accept losing a few hundred dollars and take it as a lesson learned but $20,000???!!! Gone!!! For nothing!

Then it was an additional $1,200 to the resort in order to “deed back” the timeshare, where the resort is now going to sell that same timeshare to their next victim for another $15,000. On the paperwork it states: Vacation Village At Parkway Owners Association, Inc., a Florida not-for-profit corporation. So you sell me a timeshare for $15,000, charge $1,200 to have it returned to you, then sell it again for another $15,000 or more. And my timeshare was for every other year. Think about every room sold for $15,000 a week x 52 weeks/yr x 2 (for every year as mine was for every other year), plus $1000+ a year from every owner for maintenance fee’s…. Please explain to me how this is not for profit. I cannot express enough and no words would do justice to explain what they did and the financial burden they put on me and my family. A total scam and not a guilty conscious among them. Completely unacceptable and unforgivable.

After declining their offers three times, a woman approached us, inquiring, “What seems to be the problem?” as if our hesitation was unreasonable. She joined us and began lowering the prices to entice us further. At one point, she even reduced the maintenance fee and assured us that it would remain fixed if we signed the contract that day.

Our experience with Vacation Villages has been nothing but a series of hoops to jump through, all while paying extra for benefits they said we would automatically receive as timeshare owners. They misrepresented the value of the real estate deed, claiming it would appreciate when we own nothing of value, resulting in zero resale potential. Ultimately, it appears that all Vacation Villages and El Dorado Resorts offered were a web of misinformation and deceit, designed to ensnare us in a scheme to take our money. We cannot understand how they allow their salespeople to blatantly lie about what they are selling. From the promises of traveling worldwide for $299 to the dream Hawaii vacation we were promised, this cannot stand, and we have demanded the termination of our contract.

The strong arm experience was exhausting, We said NO multiple times, how could we even think of investing in a Timeshare, we all of the information given to us was LIES. IF YOU ARE READING THESE COMMENTS, BELIEVE EVERYTHING YOU READ... DON'T WASTE YOUR MONEY, WE DID NOT, THE only positive was the pool and jacuzzi.

Furthermore, most of the selling points that originally attracted us have turned out to be untrue; spontaneous vacations with a huge inventory of locations, good locations are never available, and the lead time generally is 6 to 8 months. The increasing maintenance fees and yearly memberships fees, the never-ending increase in exchange fees, and the hidden costs associated with our contract all make it difficult for us to afford essentials, gasoline money to travel is not a luxury we have.

The main sales pitch at the time centered around the idea that "retirement was approaching, and what better way to spend it than traveling?" Their associates talking about their great experiences redirecting our focus during the signing, which, looking back, seems to have been a tactic to distract us. After enduring hours of high-pressure sales tactics, we finally relented to the pressure and decided to purchase. We were both working at the time, with a good income, and we were told that this would force us to take vacation time and travel. Regrettably, that’s not how things panned out. Our bigger concern now, centers around our death and the looming responsibility that this debt will pass on to our children, something we were never fully informed about or that they even touched on. At our age, this is an agonizing worry.

The inflexibility surrounding booking dates further exacerbated the situation. My daughter's travel plans were dictated by the inflated cost of flights, yet Vacation Village insisted that she could only check in on specific days, which did not align with her schedule. This rigidity completely undermined the notion of a convenient getaway, which is what we were sold during the initial pitch.

Since that first experience, we have chosen not to use the timeshare again. The reality is that we can secure better vacation deals on our own, without the constraints and hidden fees that come with this timeshare. The annual maintenance fees continue to rise, adding to our frustration. My husband experienced a troubling incident where a representative mishandled his payment information, leading to unauthorized charges on our credit card. Despite our attempts to address this with the company, the response was dismissive and unhelpful.

In short, this timeshare has proven to be a waste of money and a source of ongoing stress. I urge anyone considering Vacation Village to think twice. It has not only failed to provide the promised benefits but has also created a burden that we cannot escape easily. Save your money and invest it in a vacation that truly offers the flexibility and enjoyment you deserve.

Throughout the presentation, the sales approach was highly pressured and relentless, with a focus on pushing the "benefits" of making further investments. They spent a lot of time explaining how I could maximize the value of my points by booking RCI units with fewer points, which they claimed would allow for more vacations each year. I was convinced by their offer and benefits and decided to buy the timeshare. Before making this decision though, I asked the salespeople how I could get out of the Holiday Inn contract, and they told me to just stop paying them. Vacation Village employees (like apparently much of the industry) is full of shysters!

In addition to the misleading and coercive sales tactics employed, the closing of our contract was alarmingly rushed and lacked transparency. We were not given the appropriate time to review the documents we were signing, nor were we permitted to ask questions about the terms we were agreeing to. During this hurried process, we were coached by this Vacation Village employee to not mention that we were told the timeshare was an investment from which we could generate income. This critical piece of information was presented as a key selling point during our initial conversation, yet we were instructed to omit this detail during the formal closing process.

Furthermore, we were never shown or informed about our rescission rights or provided with the Public Offering Statement, which are fundamental rights and pieces of information for any timeshare purchaser. This lack of disclosure and the deliberate omission of crucial information severely impacted on our ability to make an informed decision, leading us to agree under false pretenses to a contract we would not have otherwise signed. Upon returning home and conducting further research, we realized the extent of the misinformation provided, including undisclosed escalating maintenance fees and the false assurance of the property's resale value and demand. We also found out that renting the timeshare is not allowed and is incredibly difficult to even do.

All of this makes us wonder what our maintenance fees are going towards, because it is certainly not going towards the maintenance and upkeep of the resort. We requested a formal response to our grievances, including an explanation of the steps Grandview at Las Vegas will take to address these issues and ensure better experiences for us and other timeshare owners in the future. Our initial trust in Vacation Villages has eroded, and we are eager for an opportunity to rebuild that trust, should they demonstrate a commitment to addressing our concerns. Despite them not acknowledging our complaint letter, they certainly have the staff on hand to make harassing phone calls to obtain further payment from us!

We were falsely assured that the ability to exchange our designated week for points would enhance our possibilities. The reality is that not one promise has been met and now we are looking to cancel our timeshare with Vacation Village. We were advised that our grown son needs to be accompanied by us to check in when we were initially promised that our family members and friends can use it with ease. Every time we try to book a vacation, we are told we do not have sufficient points or weeks to book any desirable locations. We put more money into something we can barely use when we could have easily saved up money and enjoyed many trips without the hassle of poor customer service and lies all in the effort to steal money from us. Do yourselves and your family a favor and avoid buying a timeshare with Vacation Village.

The presentation was about an hour, including viewing the unit which is a walk across the parking lot. Super easy. A few games on the little piece of paper he uses to jot down information about your travel style, plans, etc. He comes up with a price. We tell him, yah...nah. Then, he flips the paper over and there is the same unit, "today only" for 2000 bucks cheaper. Ok. Not surprising. Every timeshare presentation is exactly the same. Wait, if you actually want to buy but want it cheaper. Then, his manager comes over and offers us the same timeshare for 20,000 cheaper. A HUGE drop in price, but we came for the prize, not the purchase. As they say.

We end this amicably with them, they sign us out, give us our deposit back on a gift card that includes the deposit plus $150 cash gift. AND....2 nights, 3 days stay to come back and use at the resort at a later date. This is not totally free, however. You still have to pay taxes and a "resort fee", but it's like 20 bucks a night. No big deal. That's our story. Don't be duped. If you get duped, that's all on you.

#1: The TV options are seriously outdated—our 2-bedroom rental had three TVs, but all news or very old sitcoms and none were smart TVs. #2: We asked for some light soca music by the pool, and the uptight manager had it turned off immediately. #3: We almost had a run-in with raccoons scurrying around coming back from Disney after dark! #4: When we checked in, they took $20 with the promise of a free breakfast and a $100 gift card if we attended their timeshare pitch. The breakfast options were terrible, with no orange juice or milk, and the sales pitch was a mess. I managed to escape after just an hour, leaving my $20 behind, rather than spending 4-5 more hours with a pushy salesperson who got on every NYC nerve I have.

Overall, the room accommodations were decent—clean and well-maintained (though one of the two refrigerators buzzed, so I had them turn it off since we weren’t using it). Housekeeping was helpful with light cleaning and providing towels. The Vacation Village staff were friendly and pleasant, and the location is great for access to all the parks. This is why I might consider returning by trading in my RCI weeks, but as a newcomer to this system, If I find something more exciting I’ll never return. Disney aside, the resort itself was a bit underwhelming.

I’ve written to the company, and in this letter, I documented the multiple ways in which I have been deceived by this company, leaving me with no choice but to request the termination of my contract. In the last three years since upgrading, my maintenance fees have risen to over $1200, and I haven’t been able to use my timeshare a single time! This, after upgrading to the points system, a financial investment they said would solve all my problems, only compounded them. The amount of dishonesty I have been subjected to by Vacation Village–whether it’s price, ability to travel, or the quality of stays–is simply unacceptable, and it is why I am requesting my contract be terminated. I am prepared to do whatever needs to be done to secure the documents needed to end this farce.

During the presentation they continued to use various sales tactics. It started off with them taking our driver’s licenses. We were told this was an investment and that we would be building equity. After we continued to tell them for hours that we weren’t interested they kept finding cheaper and cheaper properties. They even went as far as offering us multiple gift cards to restaurants and passes to Disney World theme parks, which they said would become part of the membership perks or benefit for purchasing the timeshare.

Despite initially declining the offer, the pressure intensified, making us feel foolish for not taking advantage of this "investment." Feeling overwhelmed and exhausted, we eventually succumbed to their tactics. We were misled about the availability and exclusivity of the timeshare. Furthermore, we were never informed that the property would be owned in perpetuity. To date we have paid approximately $14,000 in mortgage, assessments, and maintenance fees for a property we have not used once.

That is only a brief summary of what you can expect from Vacation Village timeshare presentations and memberships. We hope this generates a response from Vacation Village regarding our request for cancellation and raises awareness among the public and/or anyone that plans on doing business with Vacation Village or any timeshare.

This began when we were invited to a presentation in exchange for a discount on event tickets. During the presentation, we were given a tour of the resort with misleading information, such as being told that only owners have access to the resort. We were told how easy it would be to book a vacation, which turned out to be the exact opposite. The sales agent emphasized the ease of using the timeshare, including the ability to make reservations anywhere in the world. We were told that we could make income by renting out the timeshare, which was another lie.

On July 8th, 2022, we purchased a timeshare at Grandview Resort in Las Vegas. We were pressured to make the purchase, not giving us time to think it over, telling us that the deal was only good for that day, and refusing to accept "no" for an answer. After 2 hours, we finally gave in and moved forward with the purchase. Our salesperson told us not to mention the rental opportunity in the contract signing and told us we had to tell them we were buying it for personal use and our own vacations. We were promised exclusive access to Disney resorts, cruises, and parks, which turned out to be more lies. After more than 18 months, we have been unable to use our timeshare and feel deceived by the misrepresentations and omission of important information during the sales process. We would never have purchased anything if it weren’t for the lies and misrepresentations that we had to endure from shady sales reps!

In response, they do not care. I was told that they will not help to sale or will take the timeshare back. They truly do not care. I have never been able to enjoy anything but just pay, pay and pay. Every month, I cry, how I'm going to make it next month payment. They have cranked all my credit card paying this useless timeshare which I totally hate because is taking food out of my child mouth. I do not recommend anyone a timeshare with this people. It is not worthy. I am extremely disgusted and disappointed the lies. If I can put less than a zero I would. The RCI is worst. It cheaper renting a hotel that doing business with their RCI.

Using our timeshare has been very frustrating as well as a financial strain. It turns out that booking directly with hotels is actually more cost-effective than relying on their so-called "network." We have been denied opportunities for booking through the timeshare, but miraculously, when we book through third-party organizations such as Expedia, we can secure much cheaper rates, and sometimes much nicer resorts.

Vacation Village also failed to explain that maintenance fees would increase, and the debt would be passed along to our heirs for life! We are also promised access to Disney Cruises, Disney Resort stays & discounted Disney tickets. However, it was conveniently omitted that our children would be burdened with the responsibility of paying a maintenance fee to enjoy this privilege. Our frustration with Vacation Village is beyond words for the countless lies, deceptive sales practices, and overall financial burden that they have bestowed upon us. We’ve paid enough into the contract with little in return, unless you consider $2850 per night a benefit of ownership. To anyone considering a Vacation Village package, turn around and run!

We felt that a real estate investment was a very interesting asset we could own for a lifetime. Because Disney was set to acquire the property (or at least we were told), we thought the rental income would more than pay off the loan quickly and we would be traveling for free throughout retirement. Well, we’re retired and as we previously stated we’ve NEVER USED THE TIMESHARE, because of the severe lack of availability. They told us that the resorts were exclusive to their owners, but we recently debunked that statement by looking at Hotels.com and voila – there is availability to non-owners at a fraction of the price we paid.

After learning of this, we tried to use the buyback program we were told about during the sales presentation, only to find out that this does not actually exist! The worst part of this is the financial details were clearly miscommunicated. They did not disclose the interest rate, nor did they disclose the finance charge which has more than doubled the total cost of our purchase. Had we known these details, we could have cared less about Disney acquiring Vacation Village and all the purported benefits which are plain and simple myths of timeshare ownership. Take it from us, these timeshare salespeople will tell you whatever you want to hear to get you to buy!

Now for the reason of this review. We noticed in 2021 our points started decreasing and now our unit is only valued at 137,675 points. So we have lost 34,325 points. We started reaching out to Vacation Village and to Interval International but were not getting anywhere. Of course we were told that TDI of Travel Demand Index was the reason. Maintenance fees have also increased to $507.00 per year. We knew from the time we were shammed into transferring our fixed week for points in 2012 for $7500 was going to backfire on us and now we see it has. We were offered a weekend at Williamsburg Plantation to have an owners meeting to discuss RCI because we were told RCI points remain constant. Trying to make this short.

We went to the presentation meeting and were greeted by Sweden, the sales rep. We were then advised that Vacation Village now only trades with RCI. WOW, no one had told us that. We were still trading with II. They went to RCI about the same time we started losing points with Interval International (coincidence???) So as an owner with over 21 years with Williamsburg Plantation/Vacation Village/Interval International, we were not told that RCI would be the new trading company they were using. So as in true time share fashion we were offered to re-purchase our 4 bedroom unit for about $32,000.00 of course that was reduced down, again and again and again and again. So finally we were offered to re-purchase our time share (just to change to RCI) for $5000.00. This is just a shell game.

I have been happy with time sharing but we should have never had to pay to transfer our unit to points and now have to pay to be able to trade with RCI. All owners that had bought under the Interval International trading company should automatically be transferred to RCI. This is just my first review of what was done to us but we will be seeking legal counsel as to options. PLEASE, IF YOU HAVE HAD THIS TYPE OF EXPERIENCE WRITE A REVIEW!!

Upon receiving the contracts three weeks later, we discovered the reality. The supposedly easy-to-use website was anything but. Attempting to use RCI for a European vacation proved futile, with no availability and so-called "exclusive discounts" that were more expensive than popular travel platforms. Our countless calls to customer service only led to frustration, as inept staff transferred us from department to department without addressing our concerns. It wasn't until we thoroughly reviewed the contract that we realized our right to cancel had been conveniently left out. The total costs disclosed later were significantly higher than the initial figure we reluctantly agreed to, leaving us over $20,000 deep into this supposed "real estate investment."

Even after diligently making payments, we've received nothing in return – no vacations, no rentals, just empty promises. The sales team manipulated and deceived us into signing a contract in less than 15 minutes, withholding financial information and our right to cancel. As an active-duty military member, I'm committed to maintaining a stellar credit report, but this forced investment has left us with regret and a sense of betrayal. This company's practices are unethical, and we are left with the bitter taste of broken promises and wasted money.

The presentation itself bordered on harassment. Starting with an exorbitant price, the sales team manipulated us, gradually lowering the cost as we rejected their offers. A duo of salespeople, ("good cop" and "bad cop") used tag-team tactics to pressure us. When we mentioned already owning a timeshare with Wyndham, they changed their pitch, claiming we could combine our Wyndham points with Vacation Village for added benefits.

We were promised a "buyback" program to recoup our investment if needed. Shockingly, this program was a figment of their imagination, leaving us frustrated and regretful. Adding insult to injury, they failed to deliver on the primary purpose of purchasing a timeshare – affordable travel. Despite paying for five years and paying off the loan, we have been unable to book a vacation through them, rendering our ownership virtually worthless. Vacation Village, your deceptive practices, aggressive sales tactics, and false promises have not only soured our retirement dreams but have also left us feeling betrayed and exploited!!

During the contract signing, they failed to disclose essential information. They conveniently neglected to mention that the grace period for cancellation was only five days. We were also not informed about the ever-changing nature of the maintenance fees, which would only increase over time. It only took one attempt to make a reservation at Grand View to realize the extent of the misrepresentation. The fraudulent information in the presentations and contracts is unacceptable, we sincerely hope no one else falls for the sham!

Once we had time to actually look over the contract, we saw we were given a one-bedroom unit instead of the two-bedroom unit we discussed over the 5-hour presentation. They didn’t tell us we had the right to cancel the contract within five days of purchasing either. Our sales associate never explained our maintenance fee costs; he told us they would NEVER INCREASE and never explained there would be a chance we would be charged special assessment fees. We are victims of fraud and Vacation Village doesn’t seem to care. We are paying money for something we can never utilize because of the lack of availability!

We weren't told about the never-ending maintenance fees and hidden charges that would stick with us forever. They also skipped over the fact that these fees would keep going up, making our ownership costs way more than we expected. After six years of paying Vacation Village, we have received nothing in return. This relationship needs to end. Avoid Vacation Village timeshares unless you enjoy getting taken advantage of and being kept in the dark about the real cost of your purchase.

The low-cost cruise bait-and-switch in 2013 only served as an introduction to the deceptive practices of Vacation Village. Mr. **, with his smooth sales pitch, convinced us that our timeshare was a valuable asset, but the reality has been a far cry from the picture painted during that manipulative presentation. The hidden fees, the inflated maintenance costs, and the broken promises have turned what was sold to us as a dream investment into a financial burden that will haunt our family for generations. Vacation Village's lack of clarity, coupled with their predatory tactics, has left us feeling scammed. Steer clear of this company unless you're in the market for a lifetime of financial regret and frustration.

The tour guide, Jarod **, manipulated our vulnerable state, exploited our recent loss, and financial struggles to lure us into a timeshare trap. He spoke of financial gain through renting out the units and pressured us to sign a contract. The promises made by both Jarod and a supervisor turned out to be blatant lies. We discovered additional undisclosed fees and increased maintenance costs, plunging our family into financial distress.

The signing process with Verification Loan Director Michelle ** was overwhelming, and we were directed to fudge financial information to secure the deal. Subsequent revelations about the high interest rate, hidden fees, and restrictions on using the timeshare as an investment left us feeling betrayed. Vacation Village's actions jeopardized our financial stability and added to the emotional toll, and they will do it to you too!

And you may wonder, "Why didn’t you ask questions or read the contract before signing." We were rushed through the signing process and every important detail and truth was completely left out. Unfortunately, we are trusting people by nature and once we had time to look over the contract, we realized it is difficult to understand and we trusted their employees to explain what we were purchasing. Unfortunately, that was not the case. Be careful when being pitched a timeshare. I hear not only does Vacation Village lie to people to earn their business, but the whole timeshare industry has its issues with honesty.

We agreed, mostly due to the false time constraints, that the foreclosed unit would be gone within the hour. We were taken to another room to execute the contract. The contract review was a mess. The process was extremely rushed compared to the sales pitch that we had endured for several hours. Additionally, we were discouraged from asking any questions and instead were told to wait several days until after we returned home. We were never told about our legal right to rescission, we never received a public offering statement, and we weren’t informed about the total cost of this purchase over time. If all these details were disclosed to us at the time of signing, we would’ve walked away. Shame on Vacation Village and shame on the salespeople that tricked us into this perpetual debt!

Vacation Village approaches you in an innocent way, but they’re VERY DECEPTIVE and MANIPULATIVE!! The sales team coached us on things to say and not say to the loan officer before we signed the contract. They threatened us by saying if we say the wrong thing, we will have to start the presentation all over again. This is one big scam, so if you don’t like being robbed, you should stay away from Vacation Village.

When we raised our concerns to their customer service department, they invited us to an owner’s workshop. We were so excited to finally learn how to use our timeshare and happy to see Vacation Village was putting in an effort to help us. At the end of the day, it was another ploy to get us to upgrade. There was no workshop, only a room full of greedy salespeople. Vacation Village does not care what steps they have to take to get it, even if it is manipulating or blatantly lying to their customers.

When we sent a letter to their corporate office filing a complaint and requesting to cancel the contract, we were met with accusations of hiring a third party to handle our complaint. Now they are side-stepping any accountability and just pointing fingers. If anyone at this company reads this review, you can be assured we wrote that letter and you can stick your accusations where the sun don’t shine!

A few days after (well within the rescission period we were never informed of), I had called the sales associate with the intent to cancel because this whole situation made me feel uneasy. He stated that was not his department and to call someone else. I had called that second person and had to leave a voicemail. When my call was never returned, I called again. Still no answer. Don’t expect anyone to speak with you while you’re still in your legal right to rescission. This all could have been avoided if we were dealing with an honest reputable company.

They told me I was making an investment by purchasing with them. When looking online, I see Vacation Village real estate has no value and you can rent these units online for MUCH CHEAPER than you pay as an owner. Sometimes I think of all the vacations I could have taken with the $26,000 I have paid to Vacation Village and it always puts me in a state of depression.

I have tried to get out of this, just to be told I am wasting my time. All I was told was that the contract (that I did not get to read during signing) disproves my “allegations”. Unless you want to do business with a dishonest and condescending company, I would look for vacations elsewhere.

I wrote a letter to the CEO, Rebecca Foster, and pleaded with her to take back the ownership and cancel my contract and all I received in return was an email asking me to make a phone appointment to discuss my concerns. I have already outlined my concerns and there is nothing to discuss. Verbal conversations with Vacation Village is what got us in this mess to begin with!

There was no way to have someone from security alerted with the man at the front desk ignoring calls that night. So, at 2AM, exhausted and scared to death that these people had keys to our room and would be back, I went to the front desk across town in my nightgown and robe. He (fist name starts w/ an R) stated that they no longer had my room keys, and blamed the system for noting my room as available. I asked him why he didn't call to make sure we were ok, and that we had been calling him for over an hour, and he claimed no calls had come in, and then he realized he had the phone turned to recordings. He refused to give us a later checkout time that day, being his negligence had kept us up for hours. He didn't seem to get how traumatizing this had been for myself and my husband being we are both handicapped and feared for our lives when these people exploded into our room in the wee hours of the morning.

We talked w/ his manager who wasn't very helpful. She offered us $30 for the inconvenience??? In fact, I noticed my review didn't even appear on the RCI Weston Vacation Village at Bonaventure site, so evidently they've possibly intentionally tried to hide this event from public view. This behavior all around is negligent. People need to be aware of security concerns & how badly staff behaved regarding this matter.

When you call to get answers, the finger pointing begins, "That's Vacation Village, we are RCI"!! When you call Vacation Village you have to talk to RCI to book there, It is very misleading and frustrating. I cannot use my paid week until 2025!!!! Unless I pay extra on top of the 10,000!!!! RUN!!! The price sounded good but it's not worth a PENNY!!!! Do not believe the HYPE!!!!

The financial aspect was murky at best. The quality assurance person who was with us signing the contract, refused to slow down and explain what we were signing. I have sent a letter regarding all my complaints and the lies we were told regarding the timeshare about a month ago, and no one has reached out saying they had received it or have given us any type of response whatsoever. They obviously are not taking my complaint seriously.

Vacation Village's sales tactics are overly aggressive and entirely predicated on lying to a customer until they agree to buy something. Once the customer buys with Vacation Village, that person is on their own and good luck ever getting a semblance of that friendly customer service ever again. At the first presentation, Vacation Village starts by asking for your driver’s license or ID. This is so that they can keep you, hostage in the presentation.

When they reach out to you about attending these meetings, they say the meetings are always ‘brief and quick’. When you're at the meeting, they are anything but brief and quick. You're stuck there for hours and getting more and more frustrated by the minute, but you can't leave! They have your ID, so you're stuck there. Vacation Village knows this, and they do it intentionally to mentally wear you out, lower your defenses and accept whatever pile of lies they manage to hook you with. The lies range from the ease of booking, and availability of rooms at hotels to just completely misrepresenting Vacation Village's point system. DON’T TAKE THE BAIT!

It’s disgusting to think that they’re getting away with this. A 3rd party non bias independent party needs to investigate this. Being able to spend quality time together is very important to us and they prayed on that, they claimed their resorts are exclusive to owners but that was also untrue, anyone can book stays with them without getting entangled in their costly scam. We declined to buy several times yet they conveniently found a way to reduce the price significantly every time. They told us that walking away from their offer would be a “big mistake”, but the truth is the big mistake was trusting a timeshare salesperson. The percentage rate for our loan is at an outrageous at 17%, how do they feel comfortable committing a family into such high interest rate?

They never told us that the maintenance fees are for life, regardless of whether you use the timeshare. The worst part of it all is how terrible the product is. There’s never anything available for a family like ours to book, they oversell these timeshares and at the same time open their units up to online 3rd party bookings. We’ve made their executives aware of their recklessness, and NOTHING has been done! They’re simply stringing us alone. I hope that one day justice will come down and their whole scam is put to an end and those in charge are held responsible.

We were told we could rent out vacations, “under the rug” directly from the supervisor, to make income on these vacations. There seems to be no method to make this happen, which is frustrating because it was one of the primary reasons for our decision to purchase. We were also told we had to refer 3 people. Since we had done that, our friends have called telling us that they have been harassed and not left alone by Vacation Village. Please, this company does not deserve any more business if they are going to keep treating people like this and lying to them.

Your salespeople never disclosed the maintenance fees, booking fees, and other fees we would be charged. This is a PERMANENT membership, meaning our kids will be stuck in this financial black hole. Your resorts are NOT exclusive to its owners. We had purchased a timeshare at Tahiti Village a few days earlier, but when we arrived at their resort, the Grandview, their salespeople told us to cancel that timeshare and buy theirs because Vacation Village doesn’t charge maintenance fees. We are disgusted with you and your lies Vacation Village.

But this is a large liability, not an investment; you absolutely cannot sell because they’re WORTHLESS; and banks scoff at the mere thought of refinancing this worthless product. The payments have stressed me more than all of my kids combined, even when I pleaded with them to be reasonable with me, they were merciless. This company never cared about me, or they wouldn’t be hounding a single mother of three children that is out of work. If they can do it to me, just imagine how bad they may get you…BEWARE OF VACATION VILLAGE RESORTS.

I was already set on not giving into the whole timeshare gimmick, but after reading a few reviews I KNEW that I wasn't going to fall for this scam. In fact, I was dead set on us not receiving any of our follow-on benefits after telling them no. But I'll be ** if I don't get my free night, so we entertained.

I won't lie, our salesman was good, he showed us the RCI app and asked a lot of good questions and rehearsed some pretty good answers. We met him at some random building that was 8 minutes away from where we stayed and from there, followed him to a nice restaurant we didn't even get to eat at. We sat down and just started talking...An hour later we viewed the deeded property he was selling and we were far less than impressed and he could tell, but didn't seem to care. From there we went BACK TO THE RESORT WE STAYED AT and that's where the "sale" was supposed to happen.

From there we endured a lot of talking and a lot of scribbling on paper with numbers that didn't really matter at all. Our salesman finally finished and expected my wife and I to talk it over in front of him like this was something to actually entertain. I immediately shut that down and told him that we weren't interested via some made-up excuse to be polite. He seemed to be cool with our decision....but said we had to wait and talk to his manager.

Wave 2 of the sales pitch was much more deliberate and intentional. I zoned on out his entire pitch and came back when he asked a question to my wife and I about vacations. Not wanting him to talk further I just said "yes" and hoped he would **...That was the wrong answer. The guy got emotional and talked about how important vacations were to him and his wife and then walked off....After doubling down on our answer, A THIRD rep came in that was supposed to sign and endorse our prize. She came in hot asking why we weren't buying, trying to sell us again.

At this point I was done and told her that we weren't interested and had to relieve our dog sitter and get back to our dogs. This woman, then calls us bad dog parents for leaving our dogs alone, signs our sheet, and walks away. At this point my wife was about to cause a scene had our original salesman not gotten up and gave us our gift card. We ended up getting our $50 Roadhouse gift card, but the Visa gift card only covered the $99 deposit we put down over the phone. As for the 2 "free" vacations to two of their properties; we will not be taking those....

Bottom Line: They sell a crap product; I am thankful for not buying this; get your free stuff and leave if you have the thick enough skin to say no to them and stick to it. Go and buy a car if you want to make a wild purchase; at least you'll get to use the investment.

When it came to our “application” we were told we could exaggerate our numbers if we wanted. We were told explicitly to say we had worked at our jobs longer than we had, and to say we were working full-time as opposed to our reality. In the Bay Area, during COVID, we were underemployed, broke, with at 1,900 per month rent. We were very forthcoming that this was not a purchase we could afford, yet the salespeople ground us down to $100 a month that we still said would be difficult. The payment is NOT $100/month, and we have no idea of how much extra they are charging us on this purchase. 17.90% interest, more than doubles the cost of this “product” that literally has zero value. I now believe that El Dorado, Grandview, whatever saw a young couple that they could grift out of money and figured we'd be too stupid to realize what it was we were really signing.

It took us a few weeks for them to set up our online account. We soon discovered everything they told us in the sales meeting was a LIE. It is not possible to get a 4900 point week in the winter season! Oh my, this was the ONLY reason we decided to make this purchase. We contacted Vacation Village and were told it is not their problem and they can not control the points system. We have paid the contract in full and have requested a minimum refund of 80%. We are fair people...is Vacation Village?

After he had broken us down, he showed us pictures of beautiful, luxurious locations and claimed that all of this could be ours if we signed a contract with him. The man claimed that we needed to make this decision immediately, or else the price he quoted would go up. We attempted to ask clarifying questions but were treated like we were dumb for not understanding what he was saying. After several hours of sitting through their presentation, we finally decided to purchase what was being offered. The contract signing was a blur, and crucial information–like our right to rescission–was left out.  

Looking back, we realize now that we had been scammed into purchasing something that didn’t even exist. We were told that we would have access to luxury accommodations whenever we wanted, but this just isn’t true. We have found that booking availability is scarce, and that we need to spend more money than we already have just to get what they promised in the first place. None of this was explained during the presentation we sat through. Instead, we were treated like idiots because we expressed skepticism and were then conned into buying by creating urgency that didn’t exist using deceptive sales tactics. It's a shame that they rely on dishonesty to sell their product!

They also completely misled us about the resort experience, as far as availability, locations, booking ease and we were told the resorts were all-inclusive to timeshare owners, which we have now learned is a BIG FAT LIE! I wish they would have been honest, and we would have never signed this contract, but they especially know what information to disclose and not disclose to trick you into signing! The Grandview staff capitalized on our dreams and took advantage of our trust, all just to make a quick commission check. The sales rep we were assigned to focused on our dreams and how easy it would be to fulfill them using their timeshare, it was just a bunch of false information.

I tell the sales rep, "Hey listen, I really on a time crunch, I was not expecting 2+ hours, I really need to be somewhere by 12." Now the mood just changes, she says, "Oh. I need to talk with a manager." She comes back and tell me, I can not have the gifts, until I finish with the manager offers. "Listen, I committed to 90 min, I have given you more than 90 min, that is a complete bait and switch." After speaking with 3 other people, all the while time is ticking. I finally get the gift I came for. But after they realized I wasn't getting my money, the tide completely changed. Super rude and completely dismissive. It was such an awful experience. Stay away. Don't do it. Really not worth it.

They have shown ZERO EMPATHY for has now turned into a true financial hardship. Do not be lured into the All-American dream in Colonial Williamsburg. Disgusting, manipulative, dishonest practices are all you will find there. It is a safe assumption that this is part of Vacation Village’s standard business practices.

A year later, my son and daughter attended the upgrade meeting. This meeting ended up being 7 hours of the staff holding her there despite her declining their offers. She was highly pressured to purchase a second week with them AND they had my son sign papers in my absence. The papers were later sent to me for my signature. In what world is this acceptable behavior? I am furious they would take advantage of my children like this! This company is money hungry and will take your money at any opportunity they can.

After an exhausting day long, we told them we could not afford it. Our salesman kept dropping the price several times to make us think we were getting a great deal. Instead, we were creating a financial burden for our family. They never disclosed the ridiculously high interest rates and that there was no resale value for the timeshare. Don’t fall victim to their high-pressure sales trap. We have thrown away money to pay Vacation Village for A timeshare we do not need or use. They manipulated us and lied to us and pushed us into this disastrous contract.

Trying to book a vacation is impossible with their confusing website and lack of availability. The sales representative never disclosed the total cost of this purchase, if they would have informed us, we could have WALKED AWAY. The sales representative pressured us and repeatedly ignored our refusal to buy. The annual maintenance fees outweigh the cost of just paying for our own lodging. They are selling something that is not feasible. Do all your research and do not fall victim to these predatory sales tactics. In fact, if you spend 10 minutes reading other reviews about Vacation Village, you’ll get the picture.

family was waiting for me.

On returning home, I learned terrible truth about this purchase: the unending maintenance fees, high interest loans, and the specific cancellation rules. Had any of these been DISCLOSED, I would not have agreed to purchase the unit. In 2020,I tried to book vacation at THE BERKLEY, and it was not available. Thereafter, every time I tried to book at this resort, it was never available. I have paid absurd amount of money for something that I could never use. Since December 2019, I have paid over $15,000.00 for something I have never been able to use. I am 74 years old, and plan to retire at the end of 2022. I am getting older and I will be traveling much less. For this reasons, I want my contract cancelled immediately.. I expect for this to be handled in an efficient manner, so that I can move on with my life.

This is just devasting to us as we have saved and so looking forward to coming to PCB. I can give you any documentation you want to verify this from her school principal to paperwork/letter from the Orthopedic Dr. verifying the incident. If you have any questions, please by all means give me a call. Even sent pictures of her leg. Did not care about anything. Not even a offer to switch dates after recovery.

We asked for assistance in getting rid of the timeshare we inherited but we’ve later discovered they never intended to help us sell that timeshare, instead they pressured us into upgrading with new a timeshare to combine the points. They told us we could rent the timeshares out during football season once the new Raiders stadium is finished. The salesmen even said the stadium was being built across the street and they could help us rent it if we wanted to rent rather than vacation. All lies, the stadium was built on the opposite side of Las Vegas and there has been zero help in renting. We were manipulated with high pressure tactics and fraudulent statements, and now we are facing financial problems and increased debt. We can’t even afford to visit our grandchildren. Our health and future retirement are now in jeopardy. What a mess they got us into!

Since I had Christmas and 4th of July weeks, I would have no trouble renting theme out. SO UNTRUE! They have never been rented out and I have been responsible for the high maintenance fees for TWO timeshares! I should have never listened to that shady salesman. I have tried to rent it, sell it, and even give it away, yet here I am still holding the bag!

We later complained at the front desk about an issue in our room, the manager, Jolisa **, was very unprofessional, argumentative & said she was “trying to believe” our complaint. Wow. She talked over me as I explained, was rude, loud, & embarrassed me in front of other guests/customers standing around. She refused to give me the phone number to their corporate office, telling me I could Google it. This is not how management should handle an honest complaint. This company needs to better train their employees, especially managers. I’ll be contacting their corporate office.

Their staff is a joke, and they know the scams they are pulling on people, and they need to be stopped! I was suckered into this garbage timeshare, I trusted those sales reps, but those FRAUDS knew what they were doing, those FRAUDS told me to my face that my children could inherit the timeshare but failed to disclose that they would also be inheriting the ridiculous debt! I am warning anyone who comes across my review towards Vacation Village resorts, do not waste your time or money here. They are a complete scam and will find a way to trick each and every guest, they are money hungry sharks. Beware of this pyramid scheme!

They never mentioned the hidden fees, the ridiculous maintenance costs and NEVER told us that our kids would inherit this debt. They purposely kept these details out of their sales pitch to deceive us into buying!!! El Dorado Resorts and their shady salespeople are preying on innocent Vegas tourist! Worst of all they never disclosed the amount of time we had to cancel the contract we signed with them. We were betrayed. They not only ruined our trip in Vegas but left us with a huge amount of debt! Do you and your family a huge favor and stay away from the Grandview!!!

The day we showed up for the presentation we met at this run down building and our guide told us to follow her to a restaurant. We sat in the restaurant for about an hour listening to her brag about these amazing vacations she took for $259, and after that notified us that we would now be going to the resort. We told her as soon as we got to the resort that we would need to wrap this up soon, and we weren't interested in purchasing a timeshare. She proceeded to sell us on this and asked us to follow her to the actual place we would be purchasing, because this resort wasn't where we would be staying.

At this point we are getting annoyed and finding any excuse to get out of this. We thought by being honest and telling her that we weren't interested at all, we still think somehow this is a scam, and that we only signed up for at most a 90 minute presentation. After about 3 hours and getting to point of being rude we finally received "our prizes." The vacation package was 3 days/2 nights in Williamsburg, VA but it only covered up to $250 and the other one was 4 days/3 nights in Orlando, FL and it only covered up to $450. You have to pay the difference, the prices/dates aren't listed on the website, and they have WiFi fees, etc. However, we did get a visa gift card for $200, but it wasn't worth the time in the long run.

After leaving we were hungry, annoyed, and now thought about how this company has all my information. Today I got a notification from my bank that the card I used had some fraudulent charges on them. I looked up the charges and the companies were in the same area that we did the guided tour. I'm just glad I wasn't one of the people in that building that signed the dotted line and bought a $9990 timeshare, with all these great benefits, and we could trade them for these amazing weekly vacations at a small amount of $259 a week. A bunch of damn con artists preying on people's hard earned money.

We are currently disputing the validity of our contract with Vacation Village and if we can’t come to an amicable solution, we will be filing a formal complaint with the Attorney General.

We were promised that the reservation system was simple and flexible. Simple and flexible to them is having to book upwards of a year in advance. Being in the military, I simply don’t have the luxury of knowing my schedule that far in advance, but who really does?? Also, when we tried to refinance the high-interest loan they gave us with banks to get a lower rate, that’s when we found out that what we were sold as an asset to our family, turned out to have no value at all. The vacations are expensive, the fees are never-ending, and the customer service is abysmal. Be smart, when they approach you to take one of their presentations, turn your back and WALK AWAY!.

They use illegal methods to get you to sign a contract. Many have been ripped off by these timeshare companies including Wynn in Vegas. Now I am losing 2000 to a firm just to end my timeshare with no legal recourse for a return of any of my money to rci and vacation village. It is criminal in nature since they use fraudulent means to get you suckered in.

Since I was told they would take my Sheraton timeshare in trade, that my children would be able to enjoy these vacations forever, and I could travel around the world whenever I desired, I felt that it was in my best interest to give into their demands. They rushed me through the paperwork so quickly, however, that they "neglected" to mention that I had a cancellation period allowed by law and they never showed me the true cost of ownership. Now I am burdened by this ongoing financial debt and cannot even use it! There is NEVER anything available!!! What a bunch of thieves and scam artists!!

The rooms were in poor condition and the walls had scrapes and dents all over. The artificial plants were old and dusty. In 2020, they still had a VCR in the room with wires hanging out of it. The furniture was dirty and there was hair, bobby pins and a pill in the drawers. The maintenance fees go up, but the condition of the properties is completely unacceptable. I’ve spent thousands of dollars in fees and enough is enough! I am not happy with Vacation Village. Avoid doing business with them! They should be investigated by the Attorney General in every state they do business!

This 'investment' does not appreciate, it does not pay for itself, it is never available when we want to travel. Post purchase the helpful and friendly 'Talyta' who had promised to assist us with anything after we had bought this investment disappeared and never returned our calls. They took advantage of our wish as a parents to give our children nice vacations for the rest of their lives. Now, instead of vacations for life, our children will be stuck with maintenance fees that increase every year for the rest of their lives!

What’s worse is they sold us the timeshare under the pretense that it was an “investment” and compared it to owning a home. They lied to us and even went as far as to say that we could claim it on our federal taxes. They DID NOT mention that if we ever wanted to book a stay, we would have to pay an “all-inclusive” fee of $124 per day! My husband and I insisted that we could not afford to buy a timeshare, but the sales rep dropped the price. They will lie and say anything to con you into buying a timeshare. They are bullies who use aggressive tactics. We have made every effort to get the benefits that were promised to us, but it was all LIES. I hope other folks don’t fall victim to Vacation Village’s evil SCAMS and we plan on letting the Attorney General in Florida know how the scammed a newlywed couple on their honeymoon!

They were extra friendly when they were taking my money; but when I decided to cancel, the vibe became very snotty! Guess they got mad that I read the contract. You only have five days to cancel with no obligation and they are banking on you to completely forget about that while you are partying in Vegas and by time you get home....you are already locked in to these blood suckers....please run!

When we visited the location in Orlando, we were told that we needed to attend another presentation, where we share the issues that we had been having since our first purchase. They convinced us that the only way to fix our booking problems was to upgrade. Eventually, we gave into their high pressure and continuous demands and agreed to upgrade. However, this has not solved any of our problems! We cannot book, we cannot use our points for cruises like we were led to believe and feel that we are paying for nothing! To make it worse, there are additional fees associated with everything!!

We were sold many lies and now we are required to attend another hostage holding meeting in the afternoon or we lose our deposit and their so called free gift card. We went to the Plantation resort and were told we had to go to the Colonies instead. We had to walk to the pool, even though the clerk told us we could call and "schedule "our pool one-hour reservation. Even though we were told it was completely open, and get this... the only "time" they had available was when our erroneously scheduled meeting was to occur.

You're staying at the Plantation Resort. -- Now you have to stay at the Colonies.

Do not waste your money or time with this place. Go to a hotel and stay or buy a camper. We are selling our timeshare because this place sucks!! They lie, take your money, make false promises, hold you hostage, and it's a crock of crap.

They had three different sales people come in to talk to us and got less and less polite every time we said no, which was at least ten times. Our sales guy also lied to us. He showed us an old or fake (not sure which one) Better Business Bureau page that listed their rating as an "A" with "4 complaints." I looked them up when we got home and they aren't even accredited with the BBB and have 312 complaints! What these people are doing should be illegal! Run from these people!!!!

Not only were we almost never able to get the exchanges we requested, the maintenance fees began rising immediately. They are now double what they were when we signed up with no end to future increases in sight. In researching how to get out of this mess, I come to find out that my time-share is worthless - you can't give them away because whoever takes them over, even if they buy them for $1, are going to get stuck with ever increasing maintenance fees FOR THE REST OF THEIR LIVES. Even after they die, their children will inherit the debt. It's a nightmare out of the Twilight Zone.

There are many time-share exit companies out there, but many of them are as much scam companies as these time-share companies themselves. And even the few legitimate (Exit) companies out there are expensive and require you pay upfront. I hear some offer money back guarantees but I've read some complaints from clients who are having problems getting their money back when they fail to get you out of the contract. These time-share people are the worst scam artists in the world. Why people have not filed class action suits or the U.S. Government not gone after them is beyond me. They belong behind bars. Stay as far away from them as you can.

At this point we are extremely frustrated because we already wasted 3 hours of our time with these people. I must have said a million times we weren't going to buy the timeshare. They ended up sending us over to 3 more people to try and get us to buy it. After firmly telling them for the 95th time that we were not going to buy it, they FINALLY let us go. It was a huge waste of our time and the company seemed like a mess. I'm really glad we didn't make any purchases with them.

Then they called me and offered me to come to another one of their resorts and they would show me how to use the points. When we showed up we were told that the Timeshare we bought in Florida was worthless. We were told we needed the Williamsburg, VA timeshare to be of any meaning. UNBELIEVABLE! I walked out. I had forgotten they had commandeered my drivers license and had not given it back after arguing for 2 hours about how worthless the timeshare I bought was. STAY AWAY!

He promised both a $100 Visa but only one of us received and I can go on forever about the Pack of Lies. I don't see how anyone can sleep at night. Please BEWARE and run for your life. I don't see how anything can be legal with the Sales Rep. They give you 5 days or so to figure out if you've been lied to but by then it's too late to cancel. Please people don't buy from Vacation Village and run for your life. This has to stop. Please contact to produce a Class Action Suit against Vacation Village and or Nouveau Resorts Corporation.

RCI has basically told us there is no inventory to exchange because the resort in VA is not in high demand. They suggest we book over 2 years out, which need to pay RCI fees in advance for membership, this is ridiculous. So let's do the math on MY MONEY since April ('18) last year = 8K payment (rounded down), $855.00 Maintenance fee & RE taxes, $124.00 RCI membership, (we have not renewed this year based on waste of time), Total 8979.00 (just thrown in the wind). Plus all the time wasted on the phone trying for a trip to AZ, then trying cruise options, then an Island for a family vacation only to come up with ZERO!

The women who was the salesperson sold us the switch over (not to mention we were there for 8 hours on my wife’s birthday back in April, I am still trying to make up for that time wasted with her). PROMISED us we would be able to get Myrtle Beach through our new purchase, guess what…NO that did not happen, and soon after she was nowhere to be found for help over the phone! We’ve already gone to SC Myrtle beach, and to St. Thomas WITHOUT using our time share or RCI membership or travel. This company ought to be ashamed of themselves and how they respond to a very unhappy owner, they simply don't respond and don't care. STAY AWAY from Vacation Village!

Sheron then tells us to go downstairs and he'll be with us shortly. I decided to stay onsite where we were and didn't ride back with them to the office. They have you to go to for your "tour". They ended up making her an extremely great deal which was a 4 bedroom for 4,000 total. So they give my mom her gift card with her $75.00 deposit and another gift card that was supposed to have $200.00 on it. It had a balance of $0.00 which is why I advised her to check it while she was there but she said so much was going on she forgot. Please keep in mind they tell you that the tour only last for 90 minutes, my mom was with them from 9AM until 4:45 PM. We had to drive back to the office to see why the money hadn't made it onto the gift card as promised.

Brenda which is who sold my mom the TS told her that she signed it over when we were onsite and it would be refunded back onto the VISA card within 5 business days. So I decided to go in to reconcile this matter because I was there the entire time and there was NEVER a form signed that said she agreed to that. The receptionist explained to me the procedure because she was the one that did it. She showed us the BLANK form she sends over to the resort that my mom would've had to sign to make it legal.

Both my mom and I advised that we NEVER seen that piece of paper however her signature was on it so we were not only confused but pissed off as well because that forgery. The receptionist asked if we would like to speak with someone in upper management which we agreed to. Jewel was standing around the entire time so they went into a little room behind the desk to discuss it and while speaking with Jewel she advised us that they send the form overfilled in and all the applicant would've needed to do was sign their name.

HOWEVER the lady had just explained to us that it's sent over BLANK so there was yet ANOTHER LIE. If you must purchase a TS I advise going to a different company, this company has a 1 star rating for obvious reasons. They are very untrustworthy. They appear to be very friendly but that's just a mask they wear to try to get you to purchase their product. My best advice would be to say NO and stick to it.

We were told prior to attending the presentation that there was no pressure to buy in, they just wanted to show people the resort and Williamsburg to encourage future vacations. However, the high-pressure sales pitch told us otherwise. The sales rep was trying to make us feel stupid for not buying a timeshare. I told her I'm not trying to make a $35,000 commitment on a whim when I don't even own a house yet, we are saving for our wedding, and my fiancé and I have over $200,000 of student debt combined. This is obviously a company that does not care about you. Luckily, I already know about timeshares and I am not the gullible idiot they thought I was because they say nothing about the annual fees and taxes you pay on a timeshare as well, even after you're done paying it off. It's also an investment that is only valid as long as the company is still in business.

After being trapped for 2.5 hours, we declined politely and immediately the sales rep Jessica turned nasty and we still had to drive back with her to the resort! If I had known how nasty she would be, I would not have gone on the trip at all. It seriously ruined my day that people would try to poach me for my money and then treat me badly. Also- what idiot wants a timeshare in WILLIAMSBURG VIRGINIA?? Sorry we weren't the idiots you were hoping we were and sorry your cheap business tactics (seedy breakfast buffet, 90 second video of clips around the world and weird worksheet scribble thing) did not work on us! At least be professional when people decline your fraudulent business proposal because now I am posting this review on several platforms so people know what kind of business you conduct.

The $100 gift card you get and the "getaways" are NOT WORTH YOUR TIME WASTED. The "getaways" have so many restrictions, which includes expiring in a year, having to book 45-60 days in advance, no booking on holidays, no booking on weekends, no booking July 20-September 5, no rescheduling, you must pick 3 dates, you must mail in the request form with the dates you want to arrive (no scheduling online or over the phone available!), etc, etc. THIS COMPANY IS A SCAM! PLEASE READ THE REVIEWS AND DO NOT PURCHASE ANYTHING!

When I just called to make a reservation for the fall, I was told we could not extend it out that far. The fine ‘talk’ said ‘anytime', the fine print said "within six months.” A TIMESHARE IS A TIMESHARE IS A TIMESHARE... Don’t get sucked in by the kind talkers only to be bullied by the hard-core sales team! Vacation Village is a blood-sucker.

The customer service manager had emailed us that there was a promotion going on wherein we would receive a voucher from the customer service desk. On approaching the desk they told me that we cannot give you the offer. When I ask him why he said that I required to be have American address. On informing him that my son was studying here, he changed & said that he had to have a permanent job & that I should speak to the manager. Next day we went to see the manager as she was on leave earlier. She wasn't there but another lady there said that she could help us & the manager was not required. On checking the room she asked us where we were from. She then said, "I cannot help you & you should speak to the manager only."

We still said no. David drove us to “check out” and we were met by Colby. He had another great deal for 2 weeks in Florida (Executive Ownership Plan) for only $5k. Again we said no. He leaves and comes back and offers us one week in Williamsburg for $4k. What? Earlier the one week in Williamsburg was $35k!! That difference of $31k is HUGE for the same thing. We refuse to do business with scammers like this. BUYER BEWARE! No way could this tour be only 90 minutes. If you buy one week and only use one week a year, add the annual maintenance fee to the usage fee to get your true one week cost. If you love vacationing for a week at a time, just do not say yes to begin with - it will cost you BIG! Let them keep “finding” less expensive deals for you. Slimy business practices in my opinion.

Next morning we went for the timeshare presentation - the whole purpose of the getaway giveaway. We were worried that the designated people would be pushy and would make the whole experience a nightmare. But on the contrary, we were very satisfied with that. The saleswoman Jennifer, her director Ira and her manager David were fun, friendly and polite. After negotiating for a while - and please do not be afraid to bargain - my husband and I disagreed on this being the right time to buy it. But if you plan to take a vacation regularly, I recommend these people. Thanks to Vacation Village Resorts and Williamsburg Plantation for providing us with such a great time!

I let her finish her script and asked if she could please cancel the reservation so someone else could have it. She told me that she couldn't do that because "you waste a vacation" and she couldn't give it to someone else, despite them having not sent any of the "paperwork" over to the resort. At first, Ronnie tried to find a solution, which I appreciated, but my husband put his foot down that he was not comfortable with the manner in which these folks contacted me, the processes, the lack of verifiable information, or the excuses about their card system.

Ronnie did not like that and got upset with me. She told me that I was wasting her time and a vacation and that she would be refunding me and then she thought she hung up. She muted me but left the line on... where she proceeded to start speaking poorly of me until I said, "Ma'am, I didn't receive a confirmation number and I can hear you". She then hung up on me officially. I'm currently in contact with my credit card company to verify that the transaction is being handled but I would firmly recommend staying AWAY from this firm. It's just a scam. If you're really interested in a timeshare, you find an agent for that - they don't come to you with some too-good-to-be-true deal.

Everything. We checked in for our tour a few minutes early and were told to have a seat and help ourselves to some stale coffee. A few minutes later a very nice woman named Brenda came in and introduced herself and explained that we were going to take a ride in her car and she was going to treat us to lunch before our tour. This was at 1pm. She took us to a restaurant and had us look through a photo album of trips her and her honey have taken since they got a timeshare.

We went into the restaurant where she presented the young man at the door with a piece of paper and led us into an area where a buffet was set up. We helped ourselves to some pretty decent food and sat down with Brenda. She started with some "getting to know you better" questions and once we finished eating she starts asking about the last time we took a vacation and where we'd like to go in the next 5 and 10 years. She keeps enforcing that vacations aren't a luxury; they're a necessity. We finished eating and went back to her car. She tells us that she's supposed to take us back to the office for a presentation but she wants us to see one of the resorts first. "Shhh... Don't tell them we did it this way. I'm not supposed to show you yet." We tour one of the resorts and she takes us back to the office.

On several occasions she tells us "but if my boss asks, I didn't tell you that. Act surprised." We go to the resort office and she shows us an incredibly packed pool. She takes us upstairs and has us sit down. She starts going over some books and comparing the costs of hotels vs. the cost of a timeshare for a week. Brenda threw out some pretty ridiculous numbers saying that with inflation, a hotel in Virginia Beach will cost $1,200 in 3 years. Yeah right. Then she says her boss wants to talk to us but we have to make it seem like we're going to go look at the property. She says we can go to this little cubby hole to have a cigarette but she'd be right back. We go to the cubby and within a few minutes a man comes over and says something about the person who sold to him didn't smoke so he was going to join us.

Right away I notice that this man is at the pool "swimming with his family" but he's fully clothed and get this... he has fake tattoos on his forearms. I don't know everything, but I know I won't trust a grown man with fake tattoos. Random conversation ensues and he says "oh I'm just here to tell you about the cons." Yep, he's in on the sales pitch too. Then Brenda asks how much he got his timeshare for and he says $32,000. She tells him we'll get ours for much cheaper and in Orlando, and he seems agitated and walks away. Brenda says "when you meet my boss and he gives you a price, don't buy until I say 'oh wow' because that's going to be the best deal.

So she takes us back upstairs and goes to get her boss. Husband and I agreed at the beginning that we weren't buying anything because we're not in a position to do so. We also agree that fake tattoos guy was strategically placed. Brenda brings her boss Dave over. Dave seems nice at first. He tells us he can sell us the timeshare for like $28k with $3500 down and then whatever the monthly payments are.

We tell Dave that because of an expensive custody battle we can't afford that. So then he gives us the "oh wow" number. No money down, $285 a month. Nope, sorry Dave, can't do it. He then goes into explaining how he was in a custody battle in Massachusetts and he offered $550 a week in child support so he could get joint custody. And "if I can afford this after $550 a week in child support, anyone can afford it. And if you can afford to buy an Apple Watch (after seeing mine) I know you can afford it too. We make money available for what we want." Nope, sorry Dave, still can't do it. He gradually becomes more aggressive in his pitch and here comes another "oh wow" number that he's never offered anyone before. No money down, $185 a month. We tell him we CANNOT do it, so he begrudgingly asks Brenda for our slip so he can sign it off and we can get our prizes.

Brenda takes us back to the office, which is right by a crappy hotel, and leads us back into an office. (After saying 3 times that she wasn't going to meet her quota for the day because she sells every single day) A very nice woman tells us she's just there to do a survey. We tell her Brenda was great but Dave was aggressive and unfriendly. She asks the final number Dave gave us and we said it was $12,000-something. "Oh yeah, $12,998" But Dave had never offered it before??? Yeah, ok. "Well, what if I can offer it to you at this number?" and she writes $75 on the paper. No lady, we're still not doing this. So she says, "Okay, go ahead and go to the front desk and sign for your gifts and exit right here," and walks away.

We sign for our gifts - the 3 day, 2 night vacation and a Visa gift card with $175 on it. Now it's 4pm. That "90 minute tour" took 3 hours. So with traffic, we ended up wasting 6 hours total that day. I read the fine print on the vacation printout and here's what they don't tell you: from June thru September you can't use it during the weekend or on holidays. You have to select 3 sets of dates and mail the request in. They will choose what dates you can stay or they will suggest some other dates if the ones you ask for aren't available.

Once you establish when you're going, they'll call you to collect a $75 deposit that's refundable (by gift card) upon check in. It also says in the fine print that if a room isn't available at check in they will put you in a local hotel! So even if you've reserved a condo and you've paid the deposit, you might still end up in a local hotel. DO NOT FALL FOR THIS CRAP. If they call you and say you won, politely decline and ask to be on the DNC list. I wish I had done that. I probably won't even use the "free" vacation. These people need to be shut down.

My husband specially stated that if this is a sales presentation we are not interested and the representative assured us this was not a sales presentation. He asked that question twice and twice we were told that it was not a sales presentation. (LIED). We arrived ten minutes early for our 1 pm appointment and was told to have a seat on the bench in front of the fireplace. My husband asked the representative, “Why do we have to sit down, we are not here for a sales pitch.” She assured him that he wasn’t again. Then Mr. **, came and got us and stated that he didn’t know what they were having for lunch but he will check it out. My husband again said that we were not here for a sales presentation nor were we there for a lunch. So, Mr. **, told us that we will have to wait for him to eat his lunch and he will sit there and eat it in front of us, WHAT GALL!

I told my husband that we were there for an owners’ meeting, not a sales presentation and no one said otherwise, Mr. **, or the representatives checking us in. This was a blatant bait and switch. Our appointment was at 1 pm and at ten minutes to 3 my husband informed Mr. **, that we had to leave and he purposely dragged his feet. I felt his attitude was very condescending and disrespectful. His descriptive explanation of what our ownership entails was not “ONLY IN MY HEAD”. He had the nerve to tell me that what we own is not worth anything. Basically the paper that it is written on is worthless and we really don’t own anything. Also, in the upcoming years, we will not have any trading power with the “RED” float weeks that we currently own. Since he feels that we don’t own any “RED” weeks. I guess we are paying management fees and taxes annually because we are cheerful givers.

After my husband informed him that we had to leave he stated that he is not moving any faster than what he is currently going. After we were subjected to his basketball stories and his military career and his short skit working for a known urgent care facility. His children in college. He could have used that time to inform us that this was indeed a “SALES PITCH”.

We told him that we did not agree to a sales pitch, we came here under the pretense that we attending a OWNERS’ MEETING!!! Then requested that we complete a form stating what he went over with us and what was the main reason that we take vacations. I annotated because we wanted to relax not that we wanted to leave a legacy for our children. Heck, our children are grown and own their own timeshares. Then requested that we sign his form stating that he went over that information with us and then he asked for our driver's license and without our consent, he ran our credit. We did not agree to allow anyone to run our credit, as my husband constantly informed Mr. **, that we were not buying anything. Then he left the table and came back with a sales proposal, WHAT!!! We did not ask for a SALES proposal, we wanted to know more about our current ownership.

We again expressed the fact that we were not interested in buying anything, we were here for an owner's informative meeting. His attitude was that of a contemptuous, arrogant individual that was full of hostility, and the fact that we did not want to play along made him more rancorous. That is when I left the table. We are grown adults and NO ONE has the right to talk to us in such a condescending manner as if we are children.

Both of us have retired from the US Army and with 22 years respectively. Our children are grown and college graduates as well. We are also, grandparents in our own rights. We were not there to be chastised by any means. I went seeking anyone that would reimburse my husband his downpayment and keep whatever gifts that they wanted to offer us. We don’t need nor care to have that. Then this pompous man had the audacity to argue with me down the elevator.

Once we reached the basement level of the elevator we were introduced to “P” who stated that he wanted to know how we were treated by Mr. **. Here we go again, we informed him that based on the telephone call that we received that we were under the impression that we were there for an owners’ meeting to discuss our current ownership. NOT to sit through a briefing. I told him that we wanted our $75-dollar deposit back and he could keep any and all of the gifts that we were supposed to be receiving as we felt that we were misled from the start of this deceptive journey. He stated that he could not give us back our deposit until he finishes his sales pitch. Rubbish!!!

Then Mr. ** told me to call owners services and they will provide me with any updates on what is happening at Williamsburg Plantation. I really did not have to come to this meeting for that. Then he asked again, what did we think this meeting was about. I again told him that we were to meet with owner services of Williamsburg Plantation and get updates on what was happening with current ownership.

Twenty minutes later some other guests checked in above us and the noise and slamming doors and jumping and screaming was insane. I tried to call the front desk and they were unreachable. I tried at least 20 times and nothing. So I got in my car and drove to the main desk. I was informed the front desk button doesn't work and instead dial 0 and that the resort does not enforce rules until after 10pm. So basically it’s a free for all. I spoke with a manager and she was nice and understood and offered to put us on a higher floor facing the pool. Thankfully that solved that issue.

But this hotel has paper thin walls and no one to enforce rules. Next no onsite restaurants so you are forced to leave for everything. Then rules...no one follows any rules. Not the workers, they smoke on the balconies, make calls and if you ask me hardly work. The pool was super crowded at building 8/9. And then you see them walk some scary individuals through the resort for their timeshare presentations. Literally makes you wonder where they find these people.

So now to the pool. Imagine a crowded pool and multiple footballs being tossed at once. I suffer from severe arthritis and hurt my neck dodging them only to have one hit my aunt and then get into a altercation as a result of the resort not being proactive. But here is the kicker. We had pool attendant call for security and she couldn't get thru so a driver came and then a maintenance director. Then all late 2 female security guards. Once again nothing could be done. What a crappy resort. Who allows guests to be harassed by other guests. They do.

I misunderstood the driver and thought she told us to wait for another van. When I asked one of the employees if I was waiting in the correct place the van driver screamed at us and cussed me out. She then opened her van door and charged at us. She said she was going to kick my ass. I would have been physically attacked except for the fact that a third person employee stepped in and backed her down. Security drove us back to reception center and took a report. Security said not the first time she has had complaints and has no idea why she still is employed. What a totally disgusting day and what a totally disgusting organization. I am a fragile sixty seven year old man and I was not only terrified but humiliated that I had to be protected from harm in front of my girlfriend.

Deal looks better on paper but if you do the math (there’s a no phone policy, so they’re not happy with you using your calculator) the special price comes out to the same exact price! We emphatically tell them we’re not buying today so my man gets his manager. The manager drops the price to 15k, lowers the down payment and monthly payments but get this... with interest it’s still the same price! Finally we make them understand we’re not gonna buy so we drive back to the office that’s at the econo lodge (yes, seriously). We go to the back to collect our “prizes” where we are greeted by a lovely young lady who tells us she is just taking a survey. But by the end of the survey guess what?! She has lowered the price again to 5K. We told her it ain’t gonna happen and we collected our gifts and left.

You get your deposit back on a gift card that can’t be used for cash or cash back and the free trips they give you have to be requested via postal mail 45 days in advance and you have to put a deposit down for those too. The whole thing is the biggest scam ever. I will say that the salesman we had was really good at his job but any intelligent person should see this for what it is. A huge scam! Oh and it takes 3 hrs, not 90 minutes.

I call them telling them I know the truth with BBB and they can't mess with my credit. A lady told me it's true. So I stop paying my timeshare. My score credit it still good after a year. The owner of this other resort and other resort it from or are in Italy. Lawyer will ask you for thousands of money and tell you that you don't need to go to court because the truth is they really don't need to go to court. It a illegal contract. They will send you a lot of documents saying they cancel your timeshare. It's another business between resort and lawyers. Other lawyer don't take those case because it is illegal. Check online BBB website. You will see the truth and you can't call them for more info. Even with the state of Florida some of the sale person don't have a realtor state license. Look for your self and will find the truth. Good luck.

After another hour of "checking out" we received the incentives as promised, or so we thought. The food vouchers worked as expected, but the gambling vouchers were a joke. The vouchers were only good at the Casino Royale on 8 slot machines clearly marked "Promotion Only". There was a big sign above them that said you could win $5000, but there was no way to actually win it. There was no way to cash out your winnings. The only option was to keep pressing the spin button until your balance was zero. Actually we walked away with $60 credit left on the machine.

We haven't tried to use the vacation vouchers yet but the fine print mentions black-out periods and minimum night stays. I am not sure how this will work, but I don't have high hopes. Also we found that if you purchased a timeshare they would immediately provide you a limo ride directly back to your hotel. If you didn't purchase they had a run down shuttle bus that runs ever 30 minutes or so and stops at each hotel that the current passengers are staying. We were the 3rd hotel on the strip and it took nearly 45 minutes to get back.

So if you like hard sells techniques, lackluster incentives and have 4-5 hrs to waste while on vacation then this is a deal for you. How can you trust these guys enough to buy a very expensive timeshare that has uncapped annual maintenance fees and additional fees to trade your weeks for other resorts when they are so dishonest during the initial meeting. I now understand why so many people want out of their timeshares.

I did not want to give them my # so that they could bother me for the rest of my life, because I don’t even believe that they had my # in the first place b/c I don’t give my number out! So she proceeded with her sales pitch on how I won this COMPLETELY FREE VACATION to one of their amazing resorts (obviously she doesn’t know the definition of amazing) in Virginia. I asked her “what is the gimmick”? She said, “well if you want to call it a gimmick, it’s not. It is for advertising purposes. We want to get our name out, so if we give you a free vacation to one of our “amazing“ resorts & take care of all of your expenses for you & your family to have a great time - on us. Then you will hopefully return to one of our resorts, as a paying customer one day & bring your friends/family too!” So I again asked, "& this vacation is FREE OF CHARGE TO ME?"

To which she answered, "YES, WE EVEN GIVE YOU A VISA GIFT CARD FOR UP TO $250 DEPENDING ON WHAT DAY OF THE WEEK/WEEKEND YOU COME!” She then proceeded to tell me about the other properties that they had throughout the country & had me go on their website www.vacationvillageresorts.com to look at all of the properties that they owned. So I told her that I was actually looking to book a trip to Disney World for me & my daughter to go in November. She got really excited & starting saying that she would throw in a “bonus “ for two days & two nights at their resort in Orlando for me. But I couldn’t use it for at least 45 days, because they had so many bookings. That sounded a bit weird, so I asked again “THIS IS ALL FREE OF CHARGE TO ME?”

She said, "YES! We just ask that you take a quick tour of the property, so that we can show you all of the things that our property has to offer, at most it will take 90 minutes. You will not be asked or pressured to buy anything during your visit. We just want you to see everything that we have to offer, so that you get the full experience!" I said, "Okay let’s go ahead & book my vacation to Massanutten then." This sounded awesome, I was getting two free vacations & all I had to do was tour the property when I got there for no longer than 1 &1/2 hours - sweet sign me up!! Right! Wrong! She then proceeded to tell me that I had to put down a $75.00 deposit to hold my room, because their resorts are in such high demand, they can’t afford to hold a room for free & then you not show up. But I will get my $75.00 deposit back via the visa gift card, they will add it to my visa gift card, which I can use for gas, groceries,... or whatever I want.

This is where I knew that this was way too good to be true, because it wasn’t making sense anymore! So I googled Vacation Village Resorts reviews, while she was still babbling on & I came across Consumer Affairs & started reading all of the reviews stating how horrible this business is & how they were crooks & just downright rude & liars. To top it off they are not even an accredited business! I told the lady on the phone - "You know what - NEVERMIND! I don’t want your free vacation, you guys are not even an accredited business & the reviews on your business are absolutely terrifying!" She became very defensive & asked me where I was getting my information from & how they have been in business for 30 plus years.

I said, "It looks like you guys have been in business 30 plus years & straight ripping people off! Thanks for wasting my time." & she abruptly got off the phone with me!!! Thank god, I didn’t give them my phone #, because I know they never had it in the first place & they would probably blow my phone up for the rest of my life, had I given them my phone number. So PLEASE read all or some of the reviews about this business, before giving them any of your hard earned money, because they are very misleading & will take everything that they can get from you without hesitation! They are complete scumbags!!!

The salesman after sealing the deal advised us to leave the documents in the truck of rental truck as we departed for our one week vacation for "security purpose" and not to discuss any of our transactions and process with anyone who was part of the timeshare presentation that day. How were we going to be able to read through their lies if we did not have the documents? We came back home from vacation and read through their scam we tried multiple times to contact them including the loan officer but no luck. Once we got in touch with them after a couple days they said we have passed our ten days cancellation window and there's nothing they can do. That is not how you do business. We cannot afford this and we feel like our consumer rights have been violated.

The sales person name Miguel, used racial slur the whole time, harassed me, bribed me, flirted with me the entire time. We were racial profiled. How professional is that. All that just to get a sale. At one point even had his hands on me which I was pissed about. He was smoking around us the whole tour. At this point if the resort does not do anything about this situation we are already talking to lawyers, because why would we want to be in business to a company that is so deceitful and scams and unprofessional. Big time scammers, racists, harassments, frauds. Don't do business with them, it's all lies. This business needs to be shut down to protect consumers, especially if in America there is a consumer right laws that is totally thrown out the window at this company. This company should be out of business for all the laws they breaking with their deceitful lies. There should be a lawsuit against them and I would be more than happy to put my name there.

Repeated refusals did go into their heads - came offer#1 $28,000 (plus other costs + annual maintenance costs $840/-), and then offer#2 (today's special $21000 + costs), offer#3: $15000+costs (something like that, you get the idea), and then foreclosure offer ($9000) and yet another bottom most foreclosure ($5700). Being held against my will, and making my family stay for over 5hrs was nerve cracking. These people do not know how to behave. I completely support all the other posts on this "resort." And the resort we visited was dud! Little said the better - again in support of other comments here.

We had a great time in Silver Lake in a lovely apartment and I went to the timeshare appointment but as I explained, I have WorldMark by Wyndham South Pacific so felt I didn't need the offer of timeshare as I can always stay at Silver Lake through RCI. We then went to the Weston at Fort Lauderdale and the small apartment was very ordinary but I went to the 'talk' and again explained that I would not take up any offer they had for the same reason. He insisted I be driven around the resort so he could show me how lovely it was. I then explained I didn’t particularly like it and would not take up the offer. I was asked to wait each time and a supervisor would come back with another “offer". It got to the point that, after 4 hours I was nearly in tears - it ruined the one lousy day we had to even experience Fort Lauderdale and it was only when I started to lose my temper that they would let me leave.

We then went to Miami - I was able to access my bill for the hire car and found that the supposed 1 day extension of the car had cost me several hundred dollars. No-one answered any phone contact I had. The ship booking, that had been made some 6-9 months earlier was an inside booking and we had been given a cabin with bunk beds, hardly suitable for a couple - one in their 70's and one in their 60's.

This all occurred in about 2012 I think. Since that time I have had about between 20-30 calls for Vacation Villa Resorts Florida either asking me that I still had a booking to be used, or seeing if I want to purchase another. I have explain; screamed; yelled at; pointed out; asked for a supervisor and pretty much every other way of saying PLEASE GET ME OFF THE BOOKS - I DON"T NEED OR WANT ANOTHER PHONE CALL - but still they keep coming including last weekend at 6.30 in the morning on my day off and again today, Saturday, when I am trying to run a busy pediatric surgery ON MY MOBILE PHONE.

I have had enough. This company is an absolute disgrace. I wish I had never taken up the offer in the first place (which, by the way, was not cheap being in USD for an Australian). I could have purchased all the accommodation through RCI and the cruise through normal channels for less... so, this is what I think and hopefully through this forum they will never ring me again.

Then a man came over and talk to us a bit about it and we told him we were not interested and he told us to go ahead and get checked out. Then our first guy took us over to the last room. Stamp the paper and we sat down at the table and another lady came to the table and tried one last time to get us to buy a Timeshare and then we told her we were not interested and moved on to a desk where we checked out. Got our vouchers and our gift card and then left but overall took a lot longer than what they said. And just wish we were informed about the timeshare in the first place.

He explained he was man and should not talk to him that way. I explained I'm a guest and I shouldn't have to move to 4 rooms before we get a good one. I felt we should be compensated. We have pictures and maintenance witness but he said that is not enough. They have to do their investigation that would take about a week and laugh us off. At that time I asked for his manager. He said he was where the buck stops and there was no one over him. I could tell I found someone not too scared to tell me he wasn't the boss and he did have a manager coming in the morning.

Next day I called 5 times to speak to Mr. Allen ** but to no avail, so I went back to office to overhear one person say Mr. Allen ** is on the property at one of the units. Afsheen ** asked how could she help but Mr. Allen was not on the property. She told us there was nothing she could do to help us until their investigation was done in a week. We had to show her the flies which we had pictures and show her the cake that was spoiled by flies. I told her go to building 3 the second building and look in the garbage since the pictures wasn't enough. This was the worst vacation ever. Customer service SUCKS or should I say MANAGEMENT. There were more guest moving because of the same problem.

Magically, at closing, all agreed upon paperwork had disappeared and the amounts were at the original amounts before negotiation. Oh, and the promised date was converted by the scumbag financial institution they deal with. Imprisonment is what these people need. They are some of the biggest crooks on the planet with no regulation group to control them. If you enjoy being ripped off, these are the people for you. Based on the reviews I read, this is standard practice. Can't wait for judgment day. That higher authority is the one who will deal with them.

Next morning, we drive 30 minutes to the Vacation Village of Weston. We check in and sit around for a little bit, then our representative Sami comes out and welcomes us and offers us something to eat or drink, which we declined because we already had breakfast. We then sit through the rah-rah happy presentation where everyone says their names and the typical video and math showing that over the next 20 years, you're going to spend $42,000 on hotels, so just give us your $42,000 and we will let you stay here every now and then.

After the hour long love fest, we (my fiancé and I) explain to Sami that we didn't even realize that we had to sit through a presentation and that we had just bought one and weren't in the market. At first, he seemed understanding and said "Ok, then we will just take the tour and we will get you out of here quick", which sounded great. He then brings us into a crowded room of tiny tables with people crammed in like sardines all talking over each other. He starts asking a bunch of questions about our vacationing and about our timeshare that we owned. As the questions progressed, he started getting very condescending and flippant with my fiancé. He told her that we weren't going to get what we thought we were going to get and at one point, very sarcastically asked her, "Do you even know what you bought?" By that point we were done with this jerk, so we looked at our watches and said, "Well, 5 more minutes and we can go."

Sami asked what we meant and we told him that we were told we had to sit through a 90 minute presentation to get the voucher and he had 5 more minutes. He said, "Yeah, that's not happening. It's at least a 2 hour presentation and it just started when we sat down." We told him that's not how that works, that we were told 90 minutes and it's been 90 minutes. Then, this greasy looking scumbag actually looks at my fiancé and says "Don't get pissy with me!! You can leave if you want." We demanded the vouchers and he continued to refuse. We demanded to speak with someone immediately. He takes us outside in the heat and says "Stay here, let me see what they are going to do with you."

We are left standing there for about 15 minutes, then they call us in to an office with a short little lady that looked like a Hispanic Rhea Perlman. She never introduced herself, not a name, not who she was, not nothing. She just said "What's going on?" We, at this point are outraged and angry, so we tell her what we were told when we checked in and that we wanted our vouchers because we fulfilled our part of the bargain. She said "No, they told you wrong. The presentation is at least 2 hours and you have to take the tour. You have been standing out there wasting time, so it's going to take longer." I then inform her about the things Sami said to us and how he acted. She got up and walked over back into the building. Now we thought we were getting somewhere.

We go back in and Sami walks back up to us and say that if we want, we can get another sales member to give us the tour or he can continue. He never apologized for being a petulant, disrespectful man baby, he just gave us that choice. We again told him that we wanted our vouchers, because at this point, we weren't leaving without our vouchers. Again, we were told we had to go on the tour and be shown prices to get the vouchers. I then call the Weston Police Station and ask for a deputy to be dispatched because they were holding us against our will and not giving us what we were told we would get for our time, knowing full well that there probably wasn't anything the deputy would be able to do. Then Sami, Hispanic Rhea Perlman, and another lady came running out of the door. The third lady just asked if I would just go up to the unit and look at it and come back, we could have our vouchers. I said, "Fine."

A very pleasant gentleman came and took us up to his car and drove us to the unit, which we walked into and promptly out of, which by the way was a dump compared to our vacation condo. We came back to the office, then had to sit around for another 30 minutes, then a "manager" came out and actually had the guts to ask me if I had any interest in purchasing, to which I said, "Are you kidding me?" He offered me the last ditch lowest price to which I just stared at him. We were then brought in to actually get the vouchers. Not so fast...

We had to sit with yet another manager, who asked us why we chose not to purchase. I then recounted the series of events, he had a blank stare with nothing to say. I told him that maybe if you want someone to buy something from you, maybe talking down and telling someone not to get pissy with you is probably not the way to go about it. He told me Sami would be suspended for 3 days (highly doubt that) and that he was very sorry. We then got in the line of angry people who were trying to get out with their vouchers and get out of that dump, so I made it a point to very loudly tell them about how we were treated while listening to the other horror stories from the others.

Not long after that, they started hurrying up and finally, after four long hours, Hispanic Rhea Perlman gave us our vouchers, and now we can go on our cruise. I will caution anyone that has to go to this presentation or any from Vacation Village, it's not worth it, or as I told the last "manager" I spoke to, "You could write $0 on your piece of paper and I would still tell you to shove it up your **."

Long story short, I spent half a day traveling back and forth between the Welcome Center and Idiotville. My time was wasted and now I have to make a return visit just to use the not so free theme park tickets. DO NOT DEAL WITH THIS COMPANY! Side note, the hotel, Park Inn, was wonderful! The staff very were friendly and I was given 2 free alcoholic drink vouchers because I had "to deal with the Welcome Center." The nice man at the counter stated "they get numerous complaints about them daily." IF YOU VALUE YOUR SANITY DO NOT DEAL WITH THIS COMPANY!

Well here we are in May and I received my new RCI account and I called RCI to make sure everything was converted and the RCI rep, said "OH NO you can not do this." That I would misinformed. Now what do I do. I did not need another timeshare, but I wanted the benefit of the concierge Service and the benefit of using the points differently. Can anyone help me with?

Really not happy about this. We are paying for something we will never be able to use. I feel like I was scammed. So many hidden fees. We were blindsided. And all they keep saying is, "You signed the agreement." Whatever you do if invited to the meetings. Say, "No thank you not interested." I would love to be part of the lawsuit, just for the sole purpose that we were taken advantage of and to get rid of this timeshare.

All the hidden fees and interest rates were not clear defined. In addition, not to mentioned the point system and week number was confusing and for us to call another number (which is another company) whenever we wanted to use the unit on the assigned week number. WHAT A SCAM. Please if you are a victim like me... I did some research and found potential good timeshare attorney... The more we are the better... Here is the attorney info **. Let's join!

After walking the mile to mile and a half, I blasted the Welcome center and told the other guest there, about what had happened. Of course the people at Vacation Village at Parkway, didn't care. All this place is about the money and not you. Don't go or use this place. Management and customer service stinks.

Chris invited his best friend (J.B or B.J) to the table and they both talked to us about renting the units out. They made it clear to us that this was the culture of the company, but the only thing was, I could not tell the guy we closed with that we were using it for rental purposes. He made us feel like this is just how Time Shares operate and the majority of people use their place for residual income.

After thinking about it, I asked Chris If we changed our minds and did not want the Time Share anymore, what are our options of getting out? Chris stated "you can call Vacation Village and let them know at anytime, we will just sell your contract to another person, like we are doing with you. The only thing about it is, you will not get your deposit back. Since we do in house financing it will not go on your credit or anything like that." (Verbatim)

Lastly, Chris brought over his best friends father, whom he said was the OWNER of the Grandview Vegas because we had no interest in buying in Florida. The owner explained that he had someone that did not want their Time Share anymore and if I wanted it he would give us a great deal on it, but he had to catch a flight and we needed to make a decision soon. I would have not 1 but 2, 2 bedrooms units, which meant we would have the A side and B side, the entire suite. He also threw in 2 extra weeks since 3 of us were interested in buying at this point.

When trying to book vacation with the concierge department, I had a difficult time, so I asked them how I could go about cancelling and they responded that I could NOT cancel or end my Time Share. No way at all and if I did not pay for it you all would garnish my wages and place it on my credit report. The ABSOLUTE OPPOSITE OF WHAT I WAS TOLD!!! I am LIVID that CHRIS (as a person) or VACATION VILLAGE (as a company) would even think this is acceptable to do just to get a commission!!!

He PURPOSELY mislead us into thinking this was a great deal and purposely gave us INCORRECT information. I guess that's how you all get your sales though right? Chris told us all about how we could take the money we made on the time share, and he could put us in touch with a jeweler that was in need of investors. Chris told me if I had any questions or concerns that I could give him a call. Well I've reached out to him on several different occasions and he has not responded or acknowledged my concerns at all. I have yet to hear from him. I would be more than happy to add my name to a class action lawsuit!

When I received my deed it says that we showed Florida driver's license when indeed we did not even have a driver's license. We used our passports as identification. We were never informed that are making space or not included in a mortgage payment. We were told that if we wanted to give it to someone else we could. But according to the mortgage company that is not true, that we would have to pay the full balance in order to give it to someone else. I have to say is everything they promised was the LIE! I see they have side and persuaded others to buy their timeshares.

I have tried to get out of my contract by contacting them and also I can say is that it wasn't their responsibility in which they hired to represent them. I asked for their corporate attorney's number and called various times and they refused to answer my calls. I'm soo very interested in a class action suit against Vacation Village Timeshare. They totally misrepresented us and others!! There is more to tell, but there isn't enough space to tell the whole experience. Please all those who experience the same terrible experience as we have to pull together and start this lawsuit against Vacation Village!!!

It must be used within 18 months. I used it on my 17th month. A travel agent name Karen called me to help me book. She insisted that I upgrade all my hotel reservation from Ramada to Double Tree etc. and Park Inn resorts in Orlando because it is closer to the beach blah blah blah... Well I fell for it and did my upgrade which cost me more than $300 more. So I was ready to go on my vacation with my wife 9 days trip of our life.

Here is the real story: I spent my own money flying to Ft Lauderdale ($600 for 2people). I took my rental car from Alamo rental, but they didn't pay for my taxes. So I didn't care, but it turned out to be $150+ for 9 days taxes. I was not told this. I get to their Welcome Center and they gave us hotel vouchers but no cruise tickets. They said I need to go to a Vacation Village Resort the following day for 2hrs and they will give us boarding ticket there. I was like "what the heck is that?" Well we went without knowing what it was because we needed our boarding passes. Got there 12 and didn't get out until 5pm. That was not 2hrs. They tried to sell us Timeshare **. Well I didn't buy it. I told the guy that I did not know about this "Time-wasting **." This is the manager words "Well, then don't book discounted cruise. Here in America, that is how things work." I was like WOW... I stood up and left.

Double Tree at Ft Lauderdale was crappy. I didn't know why I upgraded, but the beach was not even close. Their pool was under construction. The beach was 15-20min drive. Too much trouble to do anything. Their hotel restaurant was overpriced with like 20 items. They gave us meal vouchers but guess what? Their price was so high, you're actually paying for an expensive meals. Burger was $18, but the meal voucher cover only $10 so you still pay $8. You can get a better burger outside. We end up not going there and go out to eat.

Driving from Ft Lauderdale to Palm Beach to board our cruise was almost 1hr drive. Wow... Paid for $72 parking fee. I was told that Grand Celebration cruise was the smallest cruise that exist on the planet. It looked big until it started moving. Carnival cruise was next to us and made us look like a mouse standing next to an elephant. When we got out into the sea, the cruise started to rock very heavily. That was the result of small cruise because people on the cruise said Carnival cruise does not rock even in bad water because they're so big.

Grand Bahama resort: It was the worse resort that I ever been to. Buffet cost $60 for 2 people, lunch with like salad, hot dog, burger, and some fruits. WOW!!! I was so hungry, but I still didn't want to get anything there. Dinner cost $100 for 2 people with the same items. I still don't know why the price difference. We were there and found out that there was a Memorial resort next door that was cheaper to stay and we were invited by their staffs for one-night pass and I can tell you that it was the place to go. Book with Memorial Resort if you go to Bahama.

Back at Orlando, well, when we arrived to our hotel Park Inn Resort after 3 hrs drive from Palm Beach. They wanted us to attend another Time-Share presentation **. I told them that I'm not going and I didn't agree to this. They told me "but it is part of the package." I told them "no it was not. I did not agree to go to these ** events." The lady behind the desk took our meal voucher and ripped 1/3 of the voucher and gave us back and said then we have to take some of your meal vouchers. I said fine.

Well we unpacked and went to their restaurant thinking that we might get decent food since we're in America but damn!!! Again they said I have to pay $8 taxes and fee for 2 people if I use vouchers... I said fine. I went to their buffet bar and saw like 6 items. We went back to the desk and said: "we're not eating, you can keep the voucher." We went to Outback Steakhouse that was 7min from where we stayed. In summary, I will not book with these people again. I was told that if I go to cruise, I should book it on vacationexpress.com. I will say that anything will be better than what we experienced. What a load of crap.

They make it all look real. One minute Jose leaves and acts like he's sick so the next person could come in and talk to you as if they were all for you. Something that they didn't want your tour guide to know. They would all take turns Anna Makeovers to you that they try not to make aware of anybody else. We were the very last people to leave because he wanted to offer jobs and opportunities, benefits, and none of that was true. We even spoke to a so-called Executive Vice President named AJ and nothing we can. We end up canceling the next day.

Meanwhile, waiting to see if we meet up with our group, we then meet our sales rep for the timeshares who is all nice and takes us in her car to breakfast. Then finally come back and hear her nonsense we leave again them taking us to their owned timeshare properties showing us models of apartments. Finally once again we sit down and they force numbers at us. We say no. They show us lower rates. Then she realized that I am a nurse so she went to her manager "Uncle Ed" and they came back with lower numbers since I now all of a sudden get a discount. We were told we were stupid if we didn't take this offer. Yet when I said no, once again we were brought an even lower offer.

A total of 4 offers were shown which we turned down. Uncle Ed started getting rude and said he would show us one more. These offers started at 30k and in matter of 45 minutes dropped to 10k. I said no once again and his demeanor completely changed. He stormed off and did not come back. We then were finally after 5 hours taken to get our boarding passes. Just when we thought we were done the last guys again offered us a timeshare that was now done to 4k. I at this time was extremely mad and said "I have said no 5 times today and you are not understanding. I will say it one more time." Overall, this was the biggest waste of time and some of the best sales reps were there who change their demeanor and become ** when they figure out they can't suck in and rip off a young couple. DO NOT DO IT!!!

Of course, we had to go thru a presentation 45 minutes, one thing my husband hates. After saying no because we would be forced to go thru the presentation -- Since we did not like the idea of (1) having to pay the $198 on the same day, and (2) having to sit thru a presentation, we said no. The woman, Laura, was rude and her tone was one of speaking to people who refuse to make an extra money. This intimidation or condescending act I do not appreciate.

Sunday, the day we were leaving, was completely miserable. When we signed up for the 'tour', we were explicitly told that we were required to be there for 90 minutes, but that they were not legally allowed to keep us past that amount of time for us to be able to receive our gift (the VISA card). Randy was our representative. He was very nice and pleasant to ride with (I was really not comfortable at first riding in someone else's car). Now, they will tell you over and over and over again that they are not pushy and they will not force this plan on you. They 'understand it's not for everyone' and just want to 'show you what's great about it'. We heard so many times that are not pushy. BELIEVE ME, THEY ARE PUSHY. I don't think I've ever experienced pushier sales people.

After about 2 hours (I was being considerate since our guy was really nice and obviously trying to make a sale - just his job) I informed him it had been 120 minutes and asked if we could leave, since we were only required to stay 90 minutes. He looked confused and asked who told us that. I stated that the person who originally did our booking AND the girl at the complex who booked our tour. He said he was sorry, but he had to continue and finish because his manager required it. So, at my fiancé's desire to be considerate of him giving his sales pitch, we continued and walked around the complex. We were told this 'resort' (quite a stretch to call it that) was a 'gold level' resort, trading at the highest level. We were floored that it wasn't silver or bronze. It was not our idea of luxurious, top notch accommodations at all.

The policy after we say no a certain number of times is for the salesperson to get their manager to come over and talk to us and see what we don't like about the deal. Now, this woman's name was Ann ** and she was one of the rudest people I've ever encountered. Her tone was condescending and she talked to us like we were children who didn't know what was best for our needs. WHY wouldn't we want to accept this great deal?! Seriously?! Gosh, you must be stupid then. My anger level was so high I just bit my tongue and give her a fake smile, saying nothing. We let her do her rehearsed speech and then again, 'no, thank you', 'no, thank you', 'no, thank you'. She was incredibly unpleasant to be around.

So, after 3 hours (twice the amount of time we were promised we could leave after) and them FINALLY accepting our 'no' after about 5 different price reductions, we were able to leave. We had to go BACK to the original spot with our car and talk to one of the big wigs, who AGAIN tried to lower our price (seriously, if you are considering purchasing this, wait until the very, very last moment when one of the higher level folks are asking for your feedback on the experience). Here, we gave our candid opinion on Ann and our pleasant experience with Randy, although much pushier than he claimed he would be. We were allowed to get our gift card leave and at this point we had spent about 3.5 hours there. MISERABLE.

Overall, we were glad to have the weekend in Williamsburg, but honestly, that experience was so frustrating that I wouldn't do it over again for a free weekend. In closing, this IS indeed a free weekend, but be aware of the headache the 'tour' will likely cause. Another note: My fiancé saw this company, Vacation Village Resorts at a vendor show recently and told him about our experience. He was actually very shocked about the time we were required to spend there and pulled up the actual contract that had the 90 Minutes Maximum clause in there. He was sorry we were 'held hostage' there for over 3 hours. I doubt they will change though.

In January 2016, I called and tried to reserve a trip and that's when I found out the truth. I found out that I am under the points system and I can use the bonus week until 45 days before the trip. I tried calling and plead my case but unfortunately I stuck with this useless timeshare. I WOULD LIKE TO FILE A CLASS ACTION SUIT AND IF ANYONE ON HERE IS INTERESTED PLEASE LET ME KNOW. I am a single mother who just wanted my kids to experience the world and this company scammed me.

I called office after office - being put on hold - being told "this is not my department" - being given a new number - a new department - a new person -who would not answer - or tell me the same- "this is not my department" - or they would never call me back. I also found out that there were so many expenses that were not talked about in the presentation that it was overwhelming. THE WHOLE PRESENTATION WAS A BIG LIE. I bought in in July and tried to sell it in September since I was not able to use it in October - without any luck..

The next year I used my weeks but was put in an apartment that was not even close to the one that was in the presentation. I also had troubles with the week because it is not flexible so I had to come on a certain day which is not ok for me - coming from Europe. I want to be able to get into a Hotel the day it suits me - so I decided to UPGRADE to points - that is more flexible.

When I went on vacation in 2014 I called before leaving Europe to ask for a good location because I was bringing my mom who was 80. When we came it was not ok. We had to ask to be changed. At the apartment we were changed into there were BUGS UNDER THE CARPET IN THE LIVING ROOM AND IN THE BATHROOM and it had to be cleaned in a certain way so we had to stay out for some hours.

We also had the experience of being locked out of the apartment when we came home tired after a long day at Disney - because the key was not valid. They had forgotten to registrate all the weeks we were up for. Another experience was that the cleaning people came early in the morning because they thought we had left - it was in their papers that our weeks were over and we had a week and a half left. They did not believe us - so it became A THING - back and forth with them and the management - until it was settled - WE WERE RIGHT - THEY WERE WRONG!!!

The next year I am being billed for 2 maintenance fees - as another surprise. When I contacted them in 2015 about this they told me I only had to pay for the new point membership - and I did. For 2016 I got a new bill for 2 maintenance fees - I ask them again and I'm being told that I have 2 memberships - 1 week every year and 1 point every other year. THIS WAS NOT WHAT I WANTED - NOT WHAT WE AGREED ON - NOT EVEN WHAT WE TALKED ABOUT. IT WAS ALL NEW TO ME. Maybe that is why the salespeople "hide behind the curtains" while the paperwork people are doing their job - so the truth about their lies won't be revealed?

My experience with the salespeople at vacation village is that they are either - crooks - incompetent in doing their job - or that this is a big scam. It is so frustrating living so far away - not being able to walk in to their office and tell them face to face what a nightmare this is. I FEEL SO FRUSTRATED - WHAT SEEMED LIKE A GOOD IDEA HAS TURNED IN TO A NIGHTMARE. If anyone has any suggestions of how to get out of this - please help.

She told us "you better listen to me every word and you will not get your 100.00 Visa card until I am done". When she was finally done they sent another sales person over to offer it to us for even less cash. We declined, asked for our money again and now they say they lost the other couple's paperwork so they won't get paid the Visa 100.00 card and the $50.00 restaurant card that only had a bunch of poor rated places on it like pizza or subs. This was suppose to take 45 minutes to an hour tops. We got out of there after 2 hours and 42 minutes. They have you stuck there because we were not losing #300.00 total. I could go on but you get the gist of it. Stay away. Not even worth a grand. Now I know why so many walked out.