Vacation Village Resorts Reviews

I called office after office - being put on hold - being told "this is not my department" - being given a new number - a new department - a new person -who would not answer - or tell me the same- "this is not my department" - or they would never call me back. I also found out that there were so many expenses that were not talked about in the presentation that it was overwhelming. THE WHOLE PRESENTATION WAS A BIG LIE. I bought in in July and tried to sell it in September since I was not able to use it in October - without any luck..

The next year I used my weeks but was put in an apartment that was not even close to the one that was in the presentation. I also had troubles with the week because it is not flexible so I had to come on a certain day which is not ok for me - coming from Europe. I want to be able to get into a Hotel the day it suits me - so I decided to UPGRADE to points - that is more flexible.

When I went on vacation in 2014 I called before leaving Europe to ask for a good location because I was bringing my mom who was 80. When we came it was not ok. We had to ask to be changed. At the apartment we were changed into there were BUGS UNDER THE CARPET IN THE LIVING ROOM AND IN THE BATHROOM and it had to be cleaned in a certain way so we had to stay out for some hours.

We also had the experience of being locked out of the apartment when we came home tired after a long day at Disney - because the key was not valid. They had forgotten to registrate all the weeks we were up for. Another experience was that the cleaning people came early in the morning because they thought we had left - it was in their papers that our weeks were over and we had a week and a half left. They did not believe us - so it became A THING - back and forth with them and the management - until it was settled - WE WERE RIGHT - THEY WERE WRONG!!!

The next year I am being billed for 2 maintenance fees - as another surprise. When I contacted them in 2015 about this they told me I only had to pay for the new point membership - and I did. For 2016 I got a new bill for 2 maintenance fees - I ask them again and I'm being told that I have 2 memberships - 1 week every year and 1 point every other year. THIS WAS NOT WHAT I WANTED - NOT WHAT WE AGREED ON - NOT EVEN WHAT WE TALKED ABOUT. IT WAS ALL NEW TO ME. Maybe that is why the salespeople "hide behind the curtains" while the paperwork people are doing their job - so the truth about their lies won't be revealed?

My experience with the salespeople at vacation village is that they are either - crooks - incompetent in doing their job - or that this is a big scam. It is so frustrating living so far away - not being able to walk in to their office and tell them face to face what a nightmare this is. I FEEL SO FRUSTRATED - WHAT SEEMED LIKE A GOOD IDEA HAS TURNED IN TO A NIGHTMARE. If anyone has any suggestions of how to get out of this - please help.

She told us "you better listen to me every word and you will not get your 100.00 Visa card until I am done". When she was finally done they sent another sales person over to offer it to us for even less cash. We declined, asked for our money again and now they say they lost the other couple's paperwork so they won't get paid the Visa 100.00 card and the $50.00 restaurant card that only had a bunch of poor rated places on it like pizza or subs. This was suppose to take 45 minutes to an hour tops. We got out of there after 2 hours and 42 minutes. They have you stuck there because we were not losing #300.00 total. I could go on but you get the gist of it. Stay away. Not even worth a grand. Now I know why so many walked out.

Another lady who we do not know called health services and ground security came out to the pool. They said they had tested it but clearly had not. After a while going back and forth with management they tried to evict us on Christmas Day because we wanted to see the chemical reading on the pool. But said we had caused ruckus. All the customers that were there around the pool had also sent in complaints. My mother had to beg and plead to stay because we are 20 hours away from home and it was already 5 pm. We had nowhere else to go. They did not even try to cope with us. They just weren't going to have it. This is the worst place to stay. They are very rude and the Wi-Fi is very awful. Would never recommend this place to anyone.

I also get tired of every time we go there they want to push you to go on another presentation. I own there, why would I want to. We also were not told that if you carry points over from another year, even if you try to use them before they expire, you haves to pay the $149 fee to extend your points and then they can be used. They used to have wonderful pool towels at the pools and now the towels for the pool are worse than bath towels, so bring your own. I fully enjoy vacationing there as long as I don't bring the dog, but she has separation issues. I've been very displeased at how owners of this resort get treated. You would think they would be treated better than anyone.

However my boyfriend & our son had never been to Universal so on the last day of our trip we decided to check it out. We had already been to Discovery cove, SeaWorld, dinner with Shamu, Aquatica, Fun Spot, Indoor Skydiving, you name it, on our recent trip. So we definitely didn't mind trying to save a few bucks on Universal tickets but we're going to buy them either way (mind you we still spent over $200 & almost 4hrs on these tix, they weren't free). This is where we first encountered ** who at first site looked like she truly hated her job dolling out theme park tickets to all the families coming through like a personality lacking robot. Had no issue with her at that moment, but would think an outgoing sales type of business would prefer a more friendly person as one of the faces of their company.

Unfortunately for us, my boyfriend stuck our tickets in a loose cargo pant pocket, and somewhere between the 15-20min wait at the shuttle stop & the shuttle ride back to our car at the welcome center (where sales rep had picked us up earlier that morning) he had lost the tickets. We looked everywhere in and around our car. I immediately went into the welcome center and made them aware of our dilemma. The women at the desk there were more than friendly, and willing to try to help resolve our problem as best they could, after all we did PAY for these tickets.

They called the woman who was driving the shuttle. She said the tickets were not in the shuttle. They also called to speak with ** to get our ticket #'s. One of the women mentioning ** may not be clear on what # to give and to be specific on which # to look for (isn't this something the person dealing with the tickets should be well aware of?). We had to wait for ** to look & call us back, all the while the women were joking about how ** had no patience and basically acted like she never had time for anything (not a good personality trait for her position).

She called back with #'s so we went straight to Universal (which by this time it was already after 3pm) to use them... child's ticket # was correct but according the guy at ticket window adult tickets were missing 3 #'s a piece. We called Vacation Villages & spoke with ** (who by the way is apparently a manager, lol). She gave us two different #'s that also did not work. I then asked her what the deal was and she said to check my receipt, that it clearly states they are not responsible for lost or stolen property & that they had no real way of tracking our ticket #'s, that she was basically guessing what our ticket #'s where, & that she had sold about 25 tickets to Universal that day (wow 25 lol), & was on a new batch & had no way to go back and look at what our ticket #'s were.

And that this was our loss, & that they could no longer help us (It was obvious that she had no idea what she was talking about, and was trying to pull answers out of her you know what). That's when we decided to head back to the office where ** was located to hopefully speak to someone who was more knowledgeable in their position & had a more friendly customer service attitude. It was just our luck that it was only ** who was available. My boyfriend was the first of us to try to speak with her. She quickly dismissed him giving him no answer or reasoning. I then went in to speak with her armed with common sense & logic, knowing that I paid for these tickets & there must be some record of my purchase on their end. She was forced to pull out all 25 of the receipts (lol again), and lo & behold, there were the #'s that were missing.

Now it's past 5pm and Universal closes at 9pm, after re-parking, renting a stroller for my 5yr old son (whose been up since 7:45am waiting to go to Universal) and having to have them re-issue tickets, we maybe spent 3 hours there. And I'd say at least one of those hours was spent waiting in lines. Long story short I would not recommend anyone to Vacation Villages because of **'s negative attitude & total disregard of customer service. If this is how people are treated after making a purchase with your company I would be very afraid of making a larger purchase like a time share...

I truly hope you consider retraining this woman if she wants to continue to deal with customers. She needs to be 100% knowledgeable on her position & how to handle all situations that may arise. As well as how to keep a positive customer service attitude, and to just plain smile. Maybe a behind the scenes job might better suit her? She almost ruined our last day of vacation (she definitely delayed it & cut it short) because she either A. did not know how to do her job... Or B. was lazy & did not care.

I immediately stopped payments to my account, refused to pay until I could get a straight answer. 2010 has come and they are continuously calling me in regards to payments from my account. I have no problem paying and setting the account back to current, once I get my vacation weeks from 2009, and 2010 can be promised. I have now taken this up to my lawyer, and hope to get a response from Vacation Village in this way.

For the last five months we have been passed back and forth between Vacation Village at Parkway customer service dept, Bobby Lester and RCI being told that the vacations do exist confirming the price we where told when we purchased the vaction, but that we would need to wait until we received our "welcome package" before we could book a vacation. Today April 5, 2006 I finally recieved the package. I called to book our first vacation and I was told that the person who sold me the time share lied and that I would need to take my complaint up with them.