Uber Reviews

My wife took UBER with my 3 years old son from MALDEN MA to EAST BOSTON MA to a clinic. When they get there my son throw up a little bit. He only drinks milk. He does not eat any food and even his doctor knows that he does not eat any food so my wife grab some baby wipes and clean most of it but the driver was rushing her and he told her DON'T WORRY. He never told my wife that she will end up paying anything.

I have had nothing, but trouble dealing with UBER customer service. The only way to contact them is by email since there is NO phone number. Also, you get a reply from a different person each time you reply to an email. The UBER app became usable after a recent Android update, and this caused me to miss a meeting. UBER told me to just reload the app, use a desktop UBER app, download their app from their site instead of Google Play and finally said they fixed it but gave me no way to test it. I have now unloaded my UBER app and loaded LYFT, and they even paid me $50 for my first five rides, where UBER gave me nothing grief!

I use my cards all over the world and have relied on taxis. My friends were telling me to try Uber so I did. The driver was great. However my payment wasn't accepted. The only customer service is by email which is more annoying than an IVR system. You get a response but you can tell it is either automated with the just the names changed or it is a copy and paste. There is no customer in their service. It's like speaking to a robot. I normally don't work with any company that doesn't have a customer service phone number and display it on their website, but I tried Uber because of the recommendations. After a couple of back and forth emails, they finally asked me to send photocopies of documents which further annoyed me. I probably won't use Uber again. I will take a taxi.

Customer service guys have nice word and trying to chat as very friendly team, but they do not have any solution. They just play a game.

I booked an Uber car. I wait for the driver to come at least 15-20 mins, and I also call him feel time to check how long he can be here. Then the driver can find me. I asked him to drive the car to the bus station. He doesn't know where is it. He said he doesn't want to pick me, then he cancelled my booking. After that I received one email, said deduct $6.27 dollars from my bank card. I'm very angry is I never cancel the booking, why you charged me? This is my problem? I wrote an email to the Uber customer, they are no really to help to solve the problem. Make me very disjointed and waste my time. I would not and make any bookings from Uber again, and share my experience to my friends. What a terrible company.

I was an Uber driver for five months. I became slighted over their referral program. Basically, you share your link with people you want to refer. After their 20th ride the driver receives the referral pay. The first person I referred Uber claimed that the person did not use my referral code. The person told them that she signed up through my link. This was how she found out about Uber. That was the first incident in which I just chucked up the loose. Next, I referred my Godchild. I received a notice that she had completed her 20 rides and I would be getting a payment. This was in February.

I was quoted $17 and when I entered the car the driver added a seat which raised my fare. He then did the same to the passenger who shared my ride. He denied it both times. Uber simply responded to me that I would be given a quote before entering which I was and still doesn't resolve my issue. The driver is scamming passengers. They don't track how often he is doing this?!?

A friend and I took Uber from Murfreesboro, Tennessee to Nashville for a concert. When the concert was over, got on app for a ride back. It was 8.7 times normal rate. There were people everywhere trying to get a better rate. We were all in the same situation. A lot were college kids. Thank God a taxi came by and offered us a lot better rate. Surge pricing should be against the law and Uber should be heavily fined for this or shut down! Don't ever take Uber or be ready to their surge pricing! Never will I take Uber again!

Most of customers are complaining about drivers being unprofessional because they passed nearby customer when the driver just received the request. The real thing is that Drivers are not responsible for SOFTWARE ISSUES!!! Uber is responsible for that. Uber need to adjust the software for server to pick up riders 3-4 minutes before arriving near customer, but because the programmers are following the UBER RULE to be aggressive taking very fast the customers, they cant solve real problems to pick up customers in a right order so no one cant mistake anything!! Like in a dual carriageway, server dont think that you need to turn around.

Uber has charged my account for a ride that I did not even take. It was 4 a.m. Central Time and I was home asleep. Fair warning to all Uber users write down each and every time you request a ride and then match it with your checking account or credit card.

I am upset that my 16-year-old son was allowed to ride Uber without my consent and without being accompanied by an adult. This occurred last night, Saturday, July 9, 2016. Why didn't any of the drivers check his ID. He looks every bit of 15. I see this as a problem because someone's child could be meeting up with a predator and end up dead somewhere... run away from home, etc. Nashville has got to do better and not just be concerned about making money. Be concerned about child safety.

When I signed up for Uber I remember specifically asking the rep about damage and accidents. His reply was and I quote. "Don't worry bro. If your app is on and you have an Uber rider in the vehicle, we got you covered. We have an insurance company that handles all that." I forget the guy's name. He was just one of dozens of people working at the busy little Uber sign up and inspection office. Well, guess what, my car WAS damaged while I had Uber riders in my car. They are Uber riders are they not? I am "contracted" by Uber to transport their customers? I know they refuse to call me and hundreds of thousands of other drivers "employees" but they can't deny that the riders are "theirs".

Worst service of UBER. Uber disable my account without any information. I drop mail to resolved this issue min 10 time but no reply. Don't understand his issue handing approach. The worst management by UBER.

In May 2016 I had my first and only experience using Uber. I wrote to the company, called, even complained to the Better Business Bureau. They have not responded. I took Uber from LaGuardia Airport to Brooklyn, less than 20 miles -- was charged $84.59, PLUS a bogus cancellation fee of $5.

Absolutely unethical and unfair to drivers. I drove with Uber for almost two years and am ready to delete my App and switch to Lyft. I have clear evidence (screenshots) of multiple occasions where I picked up riders in 1.8 or over surge zone but was paid regular fare. Their regular fare is so low that almost 50% of my trips are under $5 each after Uber fee deduction... Such a joke. No one would let you sit in your car for $3 or something, let alone driving for 1-2 miles to pick the person, drive them another 2-3 miles, spend about 10 minutes of your time and get paid $5 or less... Not to mention that kind of people you end up dealing with, from drug possessing people to those carrying their stupid McDonald burgers into your car, which you then have to drive your car for miles with windows open to get rid of the smell.

I called Uber for a ride to the airport in NY. I waited two hours, missed my plane which cost me $300.00 for a new flight. First hour I received text driver had arrived but he was not there. I recalled Uber received text from second driver I waited another hr., again no show. I sent a text to company, finally second driver called me. He could not pick me up because road work blocked his route. I tried to explain different route or stay where he was and I would walk down the street to him. His English was so poor he did not understand either. Received text second driver canceled. To top it off Uber charged my credit card for renting a car in Calf. I have never been in Calf.

Uber lies about their incentives. For example they say $50 an hour for Lake Tahoe driving. The terms are you have to complete one ride per hour at least. However they will not give you one ride per hour. The only thing they want is more driver in that City. You will not get the $50 because they don't give you one ride per hour. They just want more driver so it will be available when customers request.

I took an Uber from Downtown Manhattan to Port Authority (42nd & 8th Ave.) and it costs $50!!! Are you kidding me right now!!! First of all the driver obviously didn't know what avenue to take even after I told him. 1 hour to get to midtown... pure BS. And why was it sooo expensive. Because the base fare is $7.00 and then $13.16 for 3.51 miles and then $31.51 for the 49 minutes that I wasted in the damn car. Grand total $51.67. Never again... And I would advise everyone to stay away from Uber if you don't want to get ripped off!!!

Up until 2 days ago, I had been an Uber partner for over a year and must say their practices are very questionable. 1st point, DRIVERS. How can a company claim they do "background" checks, and on countless occasions have the drivers be a bunch of menacing idiots, providing questionable rides in even more questionably safe cars, all the while being more focused on his/her phone conversation than the road. SERIOUSLY?! Now if these checks were, in fact, being done, then why the battle for not allowing drivers to be fingerprinted? It's an honest question, and quite frankly, a legit one. You claim your drivers are safe, but are unwilling to back that up with something so simple as fingerprinting?! LET THE BUYER BEWARE!

I have been an Uber driver for a few months now. Uber drivers beware. If you have a rider who is going to get sick in your car, get them out of your vehicle as quickly as possible. Uber does not protect you against damages to your vehicle and getting them to get reimbursement for damage to your vehicle is like pulling teeth. One of my riders got sick in my vehicle. First I tried to download the pictures to their app under "My rider damaged my vehicle..." The app doesn't allow me to download. I had to go down to the Uber Center location because Uber doesn't have any over the phone representatives to support you when damage occurs.

In my opinion, Uber does not live up to the ethical standards they claim to have and does not respect their customers. I will avoid Uber to the best of my ability going forward and have moved to using Lyft which is much better. Here’s my experience: I left very nice expensive speakers on the back seat of his Uber and sent an email to Uber later that day which said I should contact the driver.

Someone stole my car on Father's day, June 19th. So my aunt suggested I use Uber. I'm in medical school with one more year to go. My school is 5.5 miles away from my house. On Tuesday morning June 21 I requested Uber, the trip cost 9.97. To get back home it was 9.98. Ok I was cool with that. But on Thursday morning it was 17.87. I didn't expect that. I told everybody who would listen at my medical school and many people had the same story. Advice I got was to just get up a little earlier and get a cab the fare will be 7 dollars. Three days of coming and going with Uber I am 60 dollars in. One of my schoolmates felt for me and offered me a ride home Thursday.

Three time is one week I had to fight them on so called "guarantees". First on a guarantee for referring passengers which I sent approximately 7 emails back & forth before they upheld their simply $20 guarantee and also twice for a special weekend guarantee where they wanted as many drivers on the road and promised a specific amount of money which not only did they not back up, I had to go back and forth again with them on it. If they upheld their policies, I'd give them 5 stars. The people you meet, drivers and riders are awesome. Unfortunately, the company lies constantly. What a shame.

On 06/14/2016 a little after 9 am one of the drivers for Uber came down my driveway and tried to turn through my grass instead of backing out like he came and not only destroyed but landscaping, took out the water fountain but mowed down my kids' large swing set. We reached out to Uber who told my son who was in the car at the time of the accident that an adjuster would be coming out to assess the damages. We have never heard from them again. They are accountable as this is the driver they hired to drive for them and that man should not be driving anyone around. Also he could have killed my son! Something needs to be done about this!

I had 6-7 free rides which I was rewarded by referring my friends. Yesterday I referred one of my friend and she received first free ride and took a ride. I received a mail stating that I have earned free ride of 125/-. I then booked a cab in Uber but when I reached my destination I was charged the whole amount. I opened the app after paying the driver and saw there was no free rides available for me whereas day before yesterday I saw 6 free rides which were not expired also. I immediately mailed to customer help and they replied that I have misused my account to get a free ride. This is ridiculous.

Daughter and friends took Uber NJ to Philly for $50, great! BUT to get home they charged them $250... when they got an estimate of $25-30. It just showed up on their credit card and Uber refused to refund the money. They just lost a lot of business as my friends, family and company are now using LYFT. How many other people have they scammed!

I drive four fares for Uber. People please; don't go into this business. I've read some poor people actually buy newer cars in order to drive on Uber?! You have got to do your math. Decisions like that have to be done educatedly. I live in Jacksonville, FL where the average rate is .75 cents per mile. Uber ONLY pays a driver while the rider is having the ride to their destination. The IRS values every mile you ride in your car at about 55 cents. That is the cost for gas and wear and tear on your vehicle. Then comes the driving you do to the point where your rider is; and after you drop your rider off to the next rider. Uber does not reimburse a cent for that. So your actual revenue is less than 20 cents per mile. That could be about 2.00 dollars per hour. It's way less than minimum federal wage.

I called Uber this morning to schedule a pick-up. When the driver arrived, the name on his I.D. was different from the name given me during scheduling. He said he needed to have payment in cash ($8.00). As I was going to be late for a doctor's visit, I paid him the cash. Uber then charged my bank account for the fare. I have tried to reach Uber numerous times, numerous ways, with no response. A customer service phone number instructs me to contact them online. Their website suggests I sign-in to report an issue, but when I hit the button to do so, I get a note that says "Page Not Found". Horrible, unreliable service and drivers... too good to be true.

On April 9, 2016 at 1:00 am I requested a car from lower Manhattan to Sheepshead Bay, Brooklyn which is a long ride. I watched as the map showed the car getting closer and only 1 minute away. I waited for another 10 minutes but the driver never showed. Then the driver canceled the ride. I tried again and another car was coming and never showed. Also the app showed the driver around the corner a minute away. After 10 more minutes I canceled. My friend who was with me requested a car from lower Manhattan to the Upper East Side in Manhattan and guess what, the driver showed. Uber charged me two cancellation fees and I had to take the subway at 1:30 am for an hour and a half to Brooklyn.

Started driving for Uber Nov 2015. Made good money so upgraded my vehicle March 2016. But due to tags being TNC, can't transfer unless TNC is removed. Now trying to reapply with Uber and I'm getting the run's. Even the referred driver I invited now after they completed the required 50 trips they told me that the driver didn't meet a requirement but which requirement? They won’t list nor directly tell me also why my background isn't going through. Would never again refer anymore contacts to this faults lying. No real contact by landline place to anyone. Also watch your taxes. They don't report that 20-35% they take from you on you 1099 naughtier. Eye Wide Open!!!

I have noticed in the past months a serious decline in Uber service. Drivers are incredibly unprofessional. For example, today I was late to work so I requested an Uber. A driver accepted my request and the app showed he was just 3 minutes away. As I am waiting, I see the car move away from my location instead of closer. I call the driver, who tells me he is coming around. After waiting another 8 minutes, and seeing he is indeed coming around, he suddenly- and for no reason - cancels the trip when he is just a half block away.

Noticed activity on my iPhone today saying that my Uber ride was en route - well that was interesting as I was working from home and had not called Uber so I cancelled it without thinking anything was wrong. Went to drive my car to yoga and a new message comes up about my Uber driver is en route! Now I am curious so I go into my account and see that there were several rides since midnight - one for nearly $500. the interesting part was they were in Detroit and I am in Atlanta and had not been to Detroit in over six months and I always rent a car when there. In any case I send a message that I think there has been fraudulent activity and briefly explain what is going on - no response nothing! So I call the driver that is supposedly picking me up and tell him that I am in ATL that this is a fraudulent ride - he hangs up on me.

This co. charges for locations that the rider never went to. When you complain the cust serv is about 15 people answering you and no one has a clue what the other is saying.

I have never heard of a multi-million dollar business that doesn't have a contact number for its customers to contact for service, support or assistance. Absolutely ridiculous, sounds like they are trying to avoid the public... I refuse to give this company any more of my money until they recognize the importance of public relations and communications.

The initial fare was almost double what the return fare cost and this was done to cover the "free ride" discount! The distance varied by 2 miles, also, to and from my appointment. I used Uber in the Morning of May 25, 2016 to take a "12.86" mile trip (which was actually shown to be 9.86 miles) for an appointment. I was not told the price at all so there was no disclosure made. I was promised an discounted ride I signed up. This is an Unfair Trade Practice, and it is a Bait & Switch tactic. I believe that the FTC and the U.S. Dept of Consumer Protection should investigate Uber. There may be cause to impose fines and/or imprisonment. This may also be Consumer Fraud which carries a minimum of a $50,000 Punitive Damages penalty.

This past Friday, May 13, 2016 at 4:40 p.m., I wanted to try the new UBER app to order a car. It was raining and I am disabled. I followed all the instructions on the APP 1. pickup location 224 West 57 Street & Broadway 2) destination, Sheepshead Bay Brooklyn. etc. and they sent me the name of the driver and you can see how far away he is from your location. I was waiting for the price of the ride which I thought should be automatically; some kind of confirmation number so I can have the option to not accept the car. The driver came and I figured he would know, as soon as I told him where I had to go, he was complaining that the trip was too far, a lot of traffic for Friday and it is raining. I asked him how much is the ride. He had no idea, but he kept saying to me it is an estimated price. There is no set price. That was not what I expected, so I asked what will the estimate be he said up to $200.00 due to the rain, heavy traffic.

I took a 13.00 fare to pick up a car for my company. I had all of my stuff, which included 2 phones. As soon as the driver left I realized I forgot 1 of the phones which I with android device manager while emailing both he and Uber support 7 times each over the course of the next hour. The driver answered his phone once and obviously knew I was calling about my phone as the Uber automated system tells him that when it auto calls. He hung up and then did not answer again for another hour. Uber responded back with "wait a while". After the hour of trying I texted and left a VM that simply said, "I know you have my phone because I can see it on GPS, please call me back." Well this moron obviously is not aware of gps technology and probably figured he was caught so he called me back. The conversation was unintelligible as he repeated over and over that he wasn't in my city any longer and couldn't get right back.

The truth is that Uber sucks. What we need is serious improvement on the taxi system rather than replacing it with a gigantic corporation that has way, waaay too much power in a unregulated market. Uber is too big to be controlled and that is a serious threat workers and consumers. I had an important medical appointment yesterday. I'm being treated with scheduled shots for a serious medical condition. The Uber driver who was supposed to pick me up cancelled the trip because of surging prices. Each and every time I tried to get an Uber car it was the same thing. The app showed the car arriving in a few minutes, but you could see the car taking turns and driving around to have me cancelling the trip and allowing him to make more money on another trip due to surging rates. It has happened many times in the past and the internet is full of negative reviews stating the very same problem, which I've heard from friend in Brazil as well.

My interaction with UBER support has turned out to be very unprofessional with an unfair final decision leading me to ask how can anyone count on such company to stand up for their well being and safety as a partner. UBER will not assist his partners in any safety incidents but rather take a step back and cut all ties whenever you as a partner find yourself in a situation that would qualify to be dangerous for your safety. I got assaulted, got some weird smelly liquid sprayed inside my car with no idea of what it was, a bottle thrown at me, my car kicked by that same rider (luckily there wasn't any dents), and then when I call the safety line to report the incident, my account got terminated for having to physically remove that rider when she tries to jump back inside my car while I am not even in it. "God knows what her intentions were." Do the math.

I use Uber service very often and liked the service until the recent experience. I called for UberX service for my family pick up from the airport. All went well until next day new charged appeared by Uber called "upcharge". Apparently I had 5 passengers in a 4 max car service. Driver never notified me of this policy or garage us a warning and drove us. Later on Uber decided to "up charged" due to extra passenger. I believe this is illegal since I was never told of this potential extra charge. Consumer should be given a upfront notice prior to picking up a passenger.

I have been using them for a while and it was great. However, recently I noticed that they are charging me at their own free wish and disregard my numerous concern or question to help. These are some of my observation on my recent use: App shows they are 1 minute away, so you click on them to pick you, then they won't show off until 15 to even 30 minutes (in freezing cold winter, snowy or rainy days).

I have been in business for myself for over 30 years and started driving for Uber at the behest of my wife and daughter, who thought I would have fun driving for them. I told them that I thought it was ridiculous to treat your personal car as a cab hauling people around with all costs of operation including risk on your own back, then UBER taking 25% plus riders fee as their take for virtually doing nothing except using their software. A truly incredible business model though...for them to get rich, not you...ever. No one was ever able to explain to me if it actually made dollar sense to drive, so I took a one month part time challenge driving 70 hours total on some weekdays and some weekends. Don't believe the liars who say they make $1,500 a week or more. They would have to work non-stop to even come close, and even then, the other costs that Uber takes and the cost of maintenance, insurance, gas, etc. would make that evaporate.

I have been using Uber religiously for 2-3 months now. Everyone had bad things to say about not trusting them, but because I had mostly good experiencing I defended them, UNTIL! They started to charge you however they feel, the app says if you cancel 5 mins after you've requested, you get charged, fair enough! But I have requested and wasn't happy with my wait time and cancelled within seconds and was charged. On 3 occasions this happened, fortunately they credit back my account. Once, a driver cancelled on me because he PREFERRED a trip to downtown Toronto, I got charged for that. They refunded it too after I disputed it.

I've been using Uber regularly for about a year now. I have had only positive experiences so far, except for one instance when a driver tried to scam me. She accepted my request, and a minute or so later, the app status suddenly changed to "on trip." I thought this was very strange and assumed perhaps there was a glitch or maybe the driver had accidentally hit the wrong button, so I canceled and requested again. I was connected to the same driver, but surely enough the app said I was on my way after a few moments. Again, I wanted to give my driver the benefit of the doubt and I chalked it up to the fact that I haven't updated Uber yet. However, I noticed that her car was starting to move along the route toward my destination. Interesting. I thought maybe she was trying to turn somewhere, but she just kept going, and it became clear that she was going to take me where I wanted to go without me in the car at all.

I called Uber to go home, usually I get charged less than $5. Yesterday night after work I called an UBER. I noticed that the driver took a different route, I even asked him and he said the GPS was telling him the direction. I got home and got charged $6.12. No problem, everything was fine. Then today, I got an email saying that the driver miscalculated the mins or whatever so I got charged additional $20.40. I AM SO UPSET! I FEEL SCAMMED BY SOMETHING I TRUSTED for 2 years. Please don't ride UBER anymore. Some drivers are greedy and want money out of their passengers. Too bad he scammed the wrong person. I am not stopping until I get my money back. I already told my family and friends that UBER is a scam. I don't want them to experience what happened to me. Do not trust Uber.

I signed up today because I may need a driver on a weekend. Well when I activated the app on my phone a driver showed up and kept honking the horn. I told him I didn't request a car or service yet. 3 hours later another driver showed up and told me rudely that he was going to charge me regardless. And I showed him my phone and it stated that I didn't click anything. So I deleted the app and will not sign up. If charged I will sue this company for their stupidity.

I am a driver. Uber failed to pay me for an incentive that they were having. Instead they deactivated my account saying I have low rating which I do not think it is low rating. I cannot please everyone in the world. My ratings is better than what they have on this site. I would like this problem solved.

I have the app and they estimated an amount that was from $15.00 to $59.50. The difference is very big. I will not use this AGAIN!!

My best friend was driving for Uber, mostly on busy nights, when the rates were high, and when the surge area was busy, so I went with her a few times, so she feels safe. They ripped my friend off with her getting paid. Emailed her and said passengers complained and said she seemed intoxicated, and driving too fast, and speeding, which is Not true.

On the evening of 5th April 2016 I called for an Uber car to take me from Dallas/Fort Worth airport to the west side of Fort Worth. I had just come in on a flight from California. Betty showed up in a white Mitsubishi Gallant. She lives in Irving and works the mid-cities area. We traveled to my destination and had pleasant and polite conversation on the way. I sat in the front of the car. Soon after the ride was complete I was informed that my ride was $46.43 which was reasonable for the distance traveled. The next day I received a tag on fee of $200 to cover clean-up of vomit on the front seat of the car. I checked on Google to find that the vomit scam is alive and well and apparently 'Uber Betty' is using this to screw her passengers and boost her income. I was emailed bogus pictures of my vomit.

My son used UBER to and from school which is 3 miles at least 3 days a week @ approximately 7$ each way. Lately, UBER has increased dramatically from 7$ to 37$. Talk about taking advantage of the consumer. A taxi would've been more reasonable. I'm so disappointed with this company and gladly have deleted my account!!!

I have been now been told/advised that at twenty-seven Uber charges on my credit card within the past three months. During this time my father got sick. He went hospital stage 4 cancer and the hospice and passed away. No I wasn't paying attention to these little tiny charges but the driver should have been. How can you take someone, make an Uber account and then not ever show a credit card? They don't have the credit card. They have an internet so what is it? We're not match driver's license to a credit card. What is wrong with you people? You are as much to blame as the people that I'm getting thrown in jail. You need to change your policies Uber account. You need to have a driver's license or not a driver's license because you don't have a car but something that can show who you are and they're not stealing people's credit accounts or PayPal accounts to ride in your damn car. Should be ashamed of yourself.

I take uber 6 x per week to and from work for over a year now. The charge is 30.00 each way. Last Sunday @ 800 pm they charged me an extra 35.00 for the exact same ride. It was not a holiday. The weather was good, no reason for that ridiculous price. When I wrote to complain they gave me a ridiculous reply. I hate what they do to the people of nyc.

This guy from Houston gave me a ride through uber about a month ago. After chatting for a while, he informed me he was from Houston. He has a nice Ford Explorer. He said he was working in Austin for SXSW to make extra money. I didn't think anything of it but checked my account yesterday. There was almost $100 charged at the Wal-mart in Humble, Tx which is just outside of Houston. Coincidence? You're busted scumbag! I will do everything in my power to get my money back and give you a bad name.

My Uber driver took me 20 minutes out of the way, causing my fare to be $36 instead of $18. I complained to Uber, but to no avail. What a crappy company.

I tried to use Uber for the first time today and what a joke. The Android App is the most amateur and unusable app I've ever seen. Seriously. Who designed it? It is completely not logical, follows few if any standards, completely non-intuitive. I seriously wonder if you need to take drugs to understand how to use it. I'm not even joking. Head meds, crack cocaine - something. The website is even worse. The absolutely least user friendly and non-functional website I have ever seen from a company larger than 5 employees. What's up with that? Then, if you get through all of that, which takes a roughly 2 hour learning curve because the app makes no sense until you start trying random things - it only accepts certain KINDS of credit cards. It wants bank cards so it can presumably drain your bank account at will, but rejects secure cards that limit the damage criminal companies like Uber can do. That's nice.

I was a driver for Uber. I kept a record of my trip history from, which included the time I received the call for pick-up, the time of pick-up, the time of drop-off and what the mileage was when I picked up and dropped off the rider. When I reviewed my trip history with what Uber paying me for, I discovered that there was substantial difference in mileage that from my car, and Uber is showing. Some trips were short, over 3 miles! Uber refused to pay me for all the discrepancies I showed them. One trip they charged the customer for, but didn't pay me anything! Thank God I kept a detailed record off what I did. I was cheated out of 38 miles of travel. I could go on but I am using a library-timed computer.

After signing up with uber I tried scheduling a ride to the Palm Springs CA airport. What a useless website, I finally gave up. No assistant on the website or phone # to call. Then I read the reviews and was thankful the website did not work.

The second email said if you do not use it you will lose it. So we decided to use it from Hollywood Beach Fl to Miami Beach Fl this past Saturday afternoon. Then our card was charged and it did not have the discount removed from bill. I wrote them since there is no telephone to call. I sent many emails with copies of the promotional email they sent twice. Every response was from different person and each response said that the promotion was already used in Nov 2015 for my account. I wrote how can that be when the two emails from your Company were dated Feb 18 2016 and March 21 2016? No response except to repeat that we do not get the $20 off this charge.

Right after I left the car I realize I left my important school supplies there and called when the driver was still literally down the street and didn't pick up any off my calls. I left a voicemail and Uber didn't even help.

This is my personal experience on 20th March, 2016 with Uber cab service. At 10.30 PM I was being threatened by a driver and I was trying to reach someone from UBER. Now see this, nowhere in the internet I could find any customer care number. I raised multiple complaints in 10-15 mins on UBER app. Until now (even after 20 hours) I did not get any response or call from them. Thus, there is not credibility or authenticity.

My experiences are mixed, with a couple of good rides, but on the whole were negative. Actual experiences: Bad - surge pricing has no upper limit. A trip which normally costs about $20 ended up costing almost $150 due to Uber's uncapped surge pricing policy. Uber has no city or government limit on prices, meaning that they can pretty much gouge what they want, as opposed to taxis who have rates limited by law. Often the surge pricing does not reflect the reality of what the demand and cost actually are out in the streets, extending beyond the actual "surge" in demand in order to add a little extra.

I used Uber from Sky Harbor airport. First a UberX got wrong address and called from nowhere after 10 minutes and asked me cancel trip since she went to wrong address and far away from me, Uber charged me 5 dollars for cancellation and unexpected. Second time Uber directed me to select UberSelect and got the driver. He was late, before I took his car I asked the price and he said he is Uber SELECT and it cost 60 USD to my home. I go to Sky Harbor very frequently and it is exactly 30 miles from my home. He took the longest route and charged 95 USD for 38 miles. Will never take UberSelect, or Black or SUV... They have a base charge, charge/mile and then the charge for time, a complete rip off

I had a Uber driver pick me up at a restaurant in Chicago and requested a ride to hotel, only 2 miles away. Since I was a tourist I had no idea how to get to my hotel and neither did my driver. He didn't know English or how to use MapQuest. He drove around for 20 minutes in a circle. I had to get on my iPhone and give him the instructions to get to Chicago O'hare Sheraton. And since he got lost, I got charged $30!!! On paper, Uber sounds like a good idea, but in reality it doesn't work. The drivers are not trained well, their cars are dirty, they are just jumping from fare to fare without any regard to the customers. Uber is a hot mess.

I called over for the first time is to get a ride from Minneapolis-St. Paul airport to a local home in Mendota Heights. I had done this route before via taxi and was charged $18. Over estimated fare was $22-$32. I canceled the Uber driver after he called me several times and texted me. I thought it was supposed be cheaper than other taxis.

Do not use Uber!!! I used Uber almost every day for the past 6 months and this past Friday I was charged $58 for a $8 ride!! The driver reported that I spilled something in her backseat. Upon me entering the car I told the driver that there was a little spill and she replied "It's ok I have napkins upfront". There wasn't a letter or email to inform me that an additional $50 was being extracted from my account. I am a student and that money was for my senior dues, smh. Thanks Uber!!! STAY AWAY FROM UBER. USE LYFT THEY ARE MORE AFFORDABLE THAN UBER AND YOU FREE RIDES!!! If you do use Uber keep track of your account so they don't rob you like they robbed me.

My sister and I had a quick ride from one bar to another on Saturday night in LA County. The driver dropped us off right by the bouncer who can confirm that neither of us was drunk and driver didn't have any interaction with us when we were leaving/expressed concerns. We had no liquid on us as well (if it is a spill). Later I found out that I was charged $200 cleaning fee. I reached out to Uber who sent me a picture of the wet seat. This mess does not belong to me however Uber still charged me a cleaning fee. They trust their driver but not their customers. I strongly believe that it is the way for Moustafa (my driver) retaliated against me because he believed that I would give him poor ratings since we had an unpleasant talk that night. Earlier that night he picked up wrong people and made me wait for over 20 minutes to come back pick me up. This driver is lying.

I use both Uber and Lyft occasionally and have found both services very convenient. However I think Lyft does a better job of screening their drivers. A recent ride with Robert on 2/16/16 started out fine then he aggressively began to proselytize and ask me if I would accept Jesus Christ as my personal savior. I was trapped for the ride and he was on the freeway speeding and weaving on the road. I began to pray that's for sure! I let him talk so I could get home and have him drop me off a block away from my house. Never again for Uber!!

Took Uber to airport. Driver barely spoke English. He charged me 13.00. Yahoo. Impressive. Dropped me off at a parking lot. I had to walk over a block to airport. The communication with him was horrible!!! Then took it back home from airport to house. With a new non English speaking driver. Who wen I finally got him to go the right way. Got my charge this time 50.73$. WOW!!!

A request for a UBER driver roughly on Feb 6th 2016 to pick me up at Wal-mart. According to the driver it would take her about 10 minutes to arrive at my location. When she didn't show, I called her for her ETA. She asked if I was in LA Mirada which was about 20 minutes away. I was in Stanton. Then she said that she had another pickup and had to cancel mine. On Feb 8 UBER took out $5.00 from my checking account saying it was for a no show... For a no show? How can it be a no show when the driver never showed. I called UBER and told them about it and they reimbursed the $5.00 but then on the same day took out the $5.00 again.

I missed an important meeting at work because I had to walk a few miles in the middle of nowhere. This is because Uber would not work. They were updating the icon on the smartphone, which took an hour. I could not use the app while they were updating this icon. Absolutely absurd. They are losing customers because of silly updates like that. At least I have a pretty icon I can look at on my phone. They won't get my business again. It's back to calling taxis.

I work for Uber and even add people this company and when a deer hit my car because I wasn't online with uber they refuse to help fix the car. My insurance can't help because I work for them. All I needed was a door but they refuse to help. Uber left me to pay 1500 on my own and out of my wallet for a car that I got through them with least a half of gas that I had to fill on my own. Uber is not a place to build a career or tell anyone.

I took Uber from Jacksonville Beach, FL to Jacksonville airport. The normal fare was $23.53 but Uber added surge fare of $54.12 for a total fare of $77.67. Additional surge fare was ridiculous. I'll not call Uber again.

Sunday January 31st, I requested Uber with 2 friends to go home. It was surge pricing 4.3x, which was fine, considering my drop off location (my apartment) was only 7 miles away. The driver arrives, picks us up, then we drive home, get dropped off. Everything is fine up until this point. Next day I checked my phone, never got any type of email receipt (usually I get them immediately after I get dropped off) so I begin to think they didn't charge me.

Uber, think twice. January I was flew out of Orlando to London. I called Uber. I live approximately 8 miles from airport. Going they charged me $13.00, week later to pick me up at MCO to go home charged my AMX $61.00. Tried to call, email, good luck.

I downloaded the app and tried out a promotion to give me $22 dollars off our first ride, since it was our first time in Miami, we decided to use it. After waiting almost 45 minutes the driver said she picked us up and dropped us off in 5 seconds. Not only did she waste my time but my promo code. My fiance and I decided to give them a try again, this time he said he wanted to do everything. So he created an account and used the same promo code. The app stated it took it, after the ride was over, it sent us a bill and said if there is a problem contact customer service. It was only $14, but when we contacted customer service, Rachelle basically said we didn't put in a promo code so she refused to help us. Not only are the drivers terrible but the customer service is even worse. STAY AWAY from Uber. I tried Lyft after a friend recommended it, and honestly it's 1000x better! Good honestly people!

My kids and I took Uberx to the airport to return home from vacation. My son realized he left his laptop at the hotel, asked the driver to go back. The kids and I go in to retrieve the laptop, gone maybe three mins, the driver did wait. I made sure he would be paid for the extra time. Anyway, about 15 mins into the trip. I get an unknown call from someone with an middle eastern accent named Mike ** claiming my email was hacked and wanted me to get on a laptop or desktop to "solve" the issue by getting IP addresses off my account. Told him couldn't, wasn't home. Checked email, no suspicious activity or threats showing. Changed my password and upgraded my security. Contacted Uber by email. Their response was, "We assure you we have the best protection for your account." I have decided to delete the account to be safe.

My credit card was charged over $170 on Uber rides I never took. I emailed Uber to complain about the fraudulent charges. They have yet to reply. I couldn't even find a phone number to verbally complain which is very odd to me. What kind of business does not have a physical phone number? Be careful with Uber. I for one do not feel safe with them having my credit card number.

I tried booking a cab with a promo code and that was not applying for a long time in the first instance. So I thought of at least using my free ride and booked a cab. The estimated time for the driver to reach me showed 10 mins which took 20-30mins and all of a sudden my trip was cancelled taking away my free ride too. I tried calling the driver in vain. Such a disgusting thing to stand in cold weather and being deceived. UBER sucks!!

I was dropped off at my home in Inver Grove Heights by a Somali Uber driver and I realized I had forgotten my phone inside the Uber as I got out of the Uber. I waved my arms and ran back into the street attempting to alert the driver, but the Uber driver laid on the horn and sped past me as I tried to get his attention. He sped off down the road as I sprinted after it, even though the driver made no attempt to slow down or even stop the vehicle. I sprinted to the corner where he took a hard right and by that time he was gone. I will NEVER take Uber again.

I am receiving notifications of $20 off first ride for Uber rides. This is unfair to NYC taxi competition. I received this in relation to rides to the Jacob Javits Center this weekend.

Price gouging in NYC. Prices more than triple the fare on a winter day after a 30 inches snow blizzard.

I had 12 fraudulent charges by Uber against my American Express account, including two that used membership rewards points. Total was more than $2,500. There were no other fraudulent charges on the card and AE removed the charges and restored the rewards points. As I understand it, there's no way this could have been done by Uber drivers. I expect it is the result of hacking of user accounts in the United States. I was also surprised that AE, which occasionally requires verification of legitimate charges to department stores because of suspected fraud, didn't prevent individual charges of over $900 to go through Uber.

I took uber for the first time today and it was a rip off. I was charged $98.77 for a 30 min ride. The driver couldn't give me an estimate beforehand. I will NEVER take uber again!!! What a waste of money.

Uber's app told me a short trip in the rain would be $10. The driver drive past me and when I walked in the rain to get in, she ended up taking me to the wrong place, stranding me in the rain.

Just witnessed an Uber driver allow 12 drunk minors get into his SUV with open containers. Called the police on him. Of course, he was long gone when they arrived here. Then he had the oddity to tell me (the Uber) driver he was law enforcement. Now correct me if I'm wrong but since when do cops drive around drunk teenagers? They don't which is exactly what I was thinking. This company need to be shut down which I thought had happen already.

I took an Uber ride from my hotel in Glendale Az to the Gateway center by the stadium. For the 20-mile ride, approx. 25 min they charged me $82.00. Couldn't tell me before hand how much, found out when I got back to Wisconsin. They did this both ways. I took them because the driver said it would be cheaper than a cab. The day before I took the same trip in a cab and it cost me $23.50 plus tip. After hours of trying to find a person at Uber I finally got through and he said that was their rate and blew me off. Uber is a very under handed company just trying to feed on travelers. I would never recommend them to anyone.

I had good experience with Uber in the past, but the couple of times I requested an Uber late at night, I got harassed by the drivers. They always flirt and comment inappropriately about the clothes I am wearing, the smell of my perfume, how good I look, which makes me very uncomfortable. Lately, I requested an Uber and the driver yelled at me over the phone for not being able to locate where exactly he is parked in a very big intersection and then refused to give me a ride after I already got in the car. Not only that, but he also got out of his car, chased me in the street, and cursed me for failing to close his car door properly.

I HATE Uber because the estimated prices they gave me for a particular trip can be doubled. For instance, I took an Uber cab for trip that cost $100. On the way back, I took an Uber taxi and they charged me $205 for the SAME address!!! Really??! And here's the kicker... they give you the final price AFTER the trip is completed. So you have no control over your money. I deactivated my account immediately.

I was billed for a ride on Uber I didn't take. I changed credit cards on the Uber account and my second credit card was compromised as well for the same fraudulent charge.

I emailed Uber and they responded to me. I give them an A+ on responding. I'm not sure if the driver was contacted/penalized but Uber responded quickly and was very apologetic.

I used Uber for the first time a few days ago and I was very upset after I found out what happened. When you use Uber you can only use a credit card, debit, or PayPal to pay. However, I didn't know this. I asked my driver if I could pay in cash and to not charge my card, and he said yes. So I paid him in cash and the next day I go on my checking account and see I was charged. The driver I had basically scammed me - lied about not charging my card and the price of the ride. To anyone who thinks of using Uber be careful of ** who try to rip you off and pocket your money. Uber is a terrible service and very unprofessional.

Our son accidentally left his bag in the backseat of his Uber ride. The driver had two other rides after our sons. We contacted Uber (which wasn't easy, there's hardly any working phone numbers) asking for them to message the other riders and find out if they accidentally took the bag. Even armed with a police report, Uber has done nothing to help resolve the matter. Clearly, riders should always remove their belongings and hopefully drivers will check the backseat to make sure it is empty. Sadly, this didn't happen and our son's personal belongings are in the hands of criminals with Uber's blessing.

Ubered for a ride and did not know what the fare would be so I asked driver for estimate. He said $7. Final fare was $23. Afterwards I called normal cab companies and their fares were less than half that amount. Why is a company that has none of the fixed costs of regular taxi company charging these fares. Further why can't a driver give accurate estimates?

Thanks for not picking us or returning phone calls. Thank goodness for 444-4444.

I used to be a regular Uber user until now. I recently used Uber in Long Beach. I ordered a vehicle at an agreed upon price. When the driver pulled up there were four other people that wanted to share the ride. I asked the driver if this was ok and he said "no problem" as he was going to the same place anyway. These were colleagues that were also going to the cruise port so I told them that I would take care of the fare. Once we got there, they gave the driver a very generous tip not realizing the tip was include, but the driver had no problem accepting it. I got my receipt as I always do and then ten minutes later, I got another receipt with an additional 14.00 charge, which they charged my credit card. You can only email their customer service and after they got back to me 72 hours later the customer service rep told me the additional charge was for the extra people.

I went from being very dissatisfied to quite pleased with Uber once they finally adjusted my fare with the promo code. My driver was very pleasant. Waiting to be picked up by Uber was only 9 or 10 minutes. Car services are MUCH cheaper than taxis and highly recommended!

I had a very demanding Russian passenger this morning. Note I have Russian blood in me so I am not hating on anybody. He was rude and demanding with me. I almost ended the ride with him. I had another passenger that lead me down the wrong route and he wasted about 10 mins of my time. I will not be giving 5 stars to these type of passengers in the future and may not drive for the company if I am treated this way in the future. I have passengers that want to talk about my past and what I did before I was an Uber driver. It's none of their ** business but I still tell them. I feel like I am a prostitute and they are my pimps.

I recently moved to Orlando and my car ended up the shop shortly after. I decided to try Uber to get back and forth to work. I really like the app and how you can see where the driver is so I know when to leave out my apartment and meet them. But prior to my order I added two credit cards to my Uber account. One is a bank debit card the other is a prepaid debit card, both with VISA logos. Uber defaulted to the bank card for payment. However, I wanted to use the prepaid debit card but for some reason it wouldn't switch. My bank card didn't have the funds for the trip but it allowed the pre-authorization.

My wife after having cervical cancer had to have because of chemo and radiation to have her knee replaced in April of this year. As she was coming out of the doctors office on 25th Street and Park Avenue she had a hand up waiting for a cab and Google driver pulled up to her and after asking her where she was going (where she was going was the Port Authority), he weighed two handed her as to dismiss her and told her to take a yellow cab because it be cheaper and almost ran over her foot and driving away.

Uber doesn't pay 18.00. It's more like 8.00 after gas, etc.

Called Uber for a ride to a local movie theater. It's only 7 miles away, but took us 30+ minutes. After the 10 a.m. movie, I logged on to Uber to get a ride home and found that my ride was still in progress! The driver was still on the clock for a 3+ hour ride. He was dozens of miles north. I canceled immediately and got a bill for $54! Unbelievable. Uber has not yet resolved the issue, but I am bewildered that something like this could happen.

My experience is much better than many of the reviews. The drivers I have had are friendly and helpful. Several times there has been a problem with the software but fare adjustment was done right away. I sent emails to customer support about problems in the software that had the driver going around in circles trying to get the software to start -- Resulting in me being charged $9.00 too much. I emailed customer service and received an adjustment to my debit card within 2 hours. No car company can be on time all the time especially in traffic. I live outside the city and commute to high traffic areas. I find UBER to be MUCH more reliable than yellow cab.

My daughter flagged down an Uber driver in Hollywood last night. He was driving a car with the Uber sign. He said he was off duty, but agreed to provide her a ride from Hollywood to Marina del Rey. Once there, she handed him $40. He said the price was $50. All she had was $40 in cash. He said, "You're a pretty girl. There's a way to pay off your bill. Have sex with me." At this point, my daughter jumped out of the car and ran. I asked her if she called 911. She said she was freaked out and had gotten away from him.

Uber just launched the Uber Pool and it started using it as a default choice, no warning of the changes and when I ordered the raid I notice some Pool raid showed on the screen. I quickly cancelled and order carefully switching from the default to the regular Uber. Later I got charged for the cancelled Pool ride. I was charged for a defective new service and a defective app that fails to cancel their failed new services. Uber is a greedy company that makes too much money out of the commissions of drivers and all Uber does is to create that buggy app, they should test it, fix it and no blame and charge customers for their mistakes. I'm switching to using only Lyft or any other service.

UBER HIRES ANY KIND CHARACTERS & HAS VERY POOR CUSTOMER SERVICE. 11/12/15 I ordered UBER... I got stuck outside in the rain going to Rite Aid. The driver was young. I asked him to wait, he said "Okay". So, I trustingly left my beautiful umbrella in his car. And he took off with it leaving me stuck again in the rain.

I will never use Uber again! I got charged 50$ for a 8 minute ride!!! Hidden charges are part of Uber. DO NOT USE!

I never used UBER in Florida or anywhere... but somehow... they charge recurring charges on my debit card in California... go figure... This UBER is pure SCAM.

I called Uber at O'Hare airport. The meter shows $61.00. When I arrived destination, Uber emailed me saying "Your trip cost $128 which is highly unusual for this route. We'll review it before sending you the bill". I emailed back telling them the actual meter price was $61. Guess what? When I got the finally bill, they put $104 as meter price and added 20% tip ($21) for the driver who doesn't even speak English. And also charged me $2 as "booking fee" thus to make the total bill as $128 as the driver initially reported. I was shocked that this is the company advertising not to take tips and now they added 20% tip by myself and billed me. No matter how many emails I sent to their customer support, nobody responded. Since they have my credit card and can charge freely, now I have to contest through my credit card company. It'll be fool for anybody trust this company and give them your credit card number to let them bill you in fraud!

There are several things that annoy me about the Uber service in the Boston, MA area. (1) You cannot cancel an ordered drive when it becomes apparent that the driver of the car cannot seem to find where you are at despite phone calls and having past your drive area two to three times without having to pay for the cancellation because of the driver's outright ineptness. If I can track them as they pass by three times, so can The Uber network. It should be three times and you are out, period.

We took an Uber fare and received a notification 2 days later that there was a fare change adding $200 to the charged amount. This was done without asking any questions from us as the passengers. There were no incidents in this car! No vomiting, nobody had any drinks or food. There were 3 adults, no children. This Uber driver is either lying or confusing us with someone else. It is wrong that Uber just automatically charges the customer without asking if it is correct and the driver should have to report it immediately or have the passenger acknowledge the incident. DO NOT use Uber. They could randomly charge your card! There isn't a customer service person to speak to either. You have to try to dispute the charge by email.

October 31st at 11:01 PM, we requested an Uber pickup in Fort Lauderdale, FL. Immediately we received a text that said since it was a busy time, there would be a surcharge and our fare would be 2x the normal amount. We agreed since it was Halloween and a busy time. 11:01 PM we received a text that Uber was arriving. Uber did not show up. We text Uber twice to let them know we were in front of a restaurant which is easy to find. 11:20 PM we called and spoke with the Uber driver who said he was in traffic and would be there in two minutes. 11:3 PM still no Uber driver.

I went out with the intent of getting an uber home. When I attempted to contact uber the app showed a 6.1 times the normal rate "surge" charge. This is ridiculous to pay and at that point I was trapped without a ride. Surge charges should not be allowed!

I signed up with Uber about a week ago. My car is in the shop. I could not rent a car because I have a freeze on my credit report that I refuse to have lifted (that's another horror story). I set up my account with Uber and willingly gave them my billing information. I only wanted a ride to and from work. Well, the first ride worked fine. A tad expensive but I was not crying. The return ride was not set with the company because the account set up didn't allow for it (I booked on my home based iPad). The driver said he would pick me up from work and I could pay him. Although a tad expensive this too worked out ok.

I recently had to take my dog to get her an appointment to get her shot. Everything went well and, as always, when I arrived back home from the doctors I checked behind my seat to see if me or my dog left a mess behind. Which we DID NOT. The next day I go to my local pet store with my family to buy her treats and my card is declined. Turns out Uber charged my card $200!! I asked them why was that money taken out and they said the driver sent a report that my dog urinated and left feces in his car. I knew he was either lying or got the ride. So I simply told them they made a mistake and if they could please refund me back my money.

Having checked out the so called opportunity for drivers, I decided it wasn't for me and notified them of my lack of interest. Then week after week letters from Uber came requesting my DL#, SS# and a block of personal information. I responded in writing that I had no interest in their company. Today, I received notice of adverse action, from their investigative services, stating that my application had been rejected because of my driving record. My driving record has been totally without blemish for 15 years. I do not know if someone is trying to steal my identity or what. Uber never answers my letters.

I'm visiting NYC and was attempting to get the attention of a taxi driver and a black Lincoln Continental pulls up with a sheet taped to the right window "UBER". The driver said he could take me the 1.5 miles to my destination. I told him I'm not signed up with UBER but heard the rates are better than a taxi. After getting to my destination, he told me the charge was $45 plus a tip and I said "You've got to be kidding." I asked him to show me how he came up with that and he said he does this everyday and knows the rates. He refused to provide a fare estimate and said the fare was based on what he normally charge. I told him I think his practice is illegal and he started to use profanity towards me while speaking very loud and threatened to call NYC when I asked for the fare estimate.

This is a warning to anyone that uses Uber. On October 9, 2015 I used UberX to take me approximately 10 miles, downtown to the auto dealership on Howe Ave, to pick up my car from a scheduled service. My office is located on J street with ample parking in front. I put my pick up location in accurately, and saw on the Uber app that a car was 5 minutes away. I waited on the curb for the next 15 minutes, at which point I sent a text message to the driver. He never replied and cancelled the pickup shortly after. I was notified another driver would be at my location in 5 minutes.

I signed up for UBER to start driving with them about a month ago. I have a 2015 vehicle and clean background and I am in the military. The background - it's been pending for 4 weeks and they still don't know what's going on. Since they don't have a customer service hotline. They just give any excuses. The background take about 7-10 days but then takes about an eternity. This is the worst experience I have had with an employer. It was a mistake - I shouldn't trust a company who doesn't have a human being to talk to. They said "we'll take care of it and we'll see what's going on and we'll send you an email." They never ever did. So I decided to cancel my account.

I started driving for Uber and have been doing it a couple of weeks. It took a while to get statements showing what I actually made in income versus what the fares were. Uber gets between 33% and 45% of the money, at the higher end on short trips, which are more common. And there is the waiting and drive time when you are off the clock! At least in my market (Twin Cities, MN) you are going to make about $10 to $13 an hour BEFORE EXPENSES. When you factor in gas, wear and tear on your car, tires, brakes, etc. you are likely making about $5 per hour! It is a fun job, flexible, interesting people, etc. But you can't make any money and you are using up your car. Uber is a great deal for the riders, and for Uber! I'm done with it.

Ride estimates are not even close - taxi service can add fees more than double estimate. Example - ORD to Schaumburg - estimate 25-30 USD. FINAL BILL - 60 USD! Automatic gratuity settings peg at 20%. Takes an effort find the setting - but you are unaware until AFTER you have paid. Insult to injury.

I had an extremely terrible experience with Uber Drive today.. (9/27/15 9:30 PM PST) I was picked up by a WRONG Uber. I showed him the Driver Info and Name and he said it is correct and I am his ride. After driving a mile, he asked me to leave as I was not his ride as it showed up on his phone! I had lost power from my cell phone at that time! I tried to explain the situation but did not understand English at all. I requested him to drop me off at nearby safe place, he declined. I offered him to pay full price to drop me off at my home, he declined.

I had the most horrible experience this afternoon riding an Uber taxi to Bush Intercontinental Airport, Houston. First of all, the exterior of the car was very dirty. The interior was no better, filth and grime was visible in the dashboard area. The car reeked of cigarette. When I asked the Driver if he had been smoking, all he did was fiddle with the A/C vents. After a while, he rolled down the window on his side slightly, I guess to reduce the cigarette smell, but that didn't really help. External heat and fumes came into the car, worsening the situation. I could hardly breathe and I developed a headache. My clothes still smell of cigarette.

The driver was extremely incompetent. When I checked my email my charge was clearly wrong, instead of $17.93 it was $41.93 and destination was in Brooklyn which required toll charges and obviously longer route. I did not go to Brooklyn! Uber never reimbursed me. :((

I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and forth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around and bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me.

My passenger damaged my car exiting Uber, leaving my car with 2 dents on the door. After 2 weeks back and forth, Uber's decision is not gonna do anything! ALL DRIVERS BE AWARE. UBER IS NOT GONNA CARE ABOUT YOU! It left me with option either to go with my insurance or Uber's, with $1000 deductible. And they won't charge the rider even damage fee... There always will be insurance gap, and this is not right! Uber takes $1 riders fee and 20% from the fare, and when our car is damaged, they sit back and sip the drinks! As a 2 year driver I am very disappointed! For riders, they will say the same thing about insurance. In the end, Uber cashes in the money and won't care about anyone when things goes bad!

When I started they said I needed an IPhone so rented one through them not realizing there were more hidden fees behind the $10/week charge for it. I added my 32 trips to over $300 and only received ~$50 total which only covered the gas and tolls I spent out of my pocket. Maybe if I'd stayed until the phone was paid off I, as a part-time driver around my full-time job and other responsibilities... I would have seen a profit. As of now I drove all them rides for FREE.

I signed for Uber with the app but have never used the service. Since May of this year I have incurred a $171.52 of Uber charges on my account. Again, I have never used the Uber account. I have written at least 4 emails to Rebecca/Erik at Uber Support. Erik as he puts it has taken over the account because he believes the charges are a family member, that I given permission to. Uber's payment system is flawed, they're charging my account without permission!

The driver was to pick up my son & 2 others from an Orioles game & return them to his college. The other 2 got in the car & my son started to get in & the driver started to leave - he drove over my son's foot! My son twisted his leg & felt the tire go on his ankle - he was in a lot of pain. Driver never noticed.

Uber charges cleaning fees without investigating the accusations made by the driver. I had to repeatedly ask for more information requested a copy of the pictures (which I believe were fabricated). I was charged $100 cleaning fee for a wet seat (water ONLY). I filed a complaint with the BBB and read some other complaints that other customers had with Uber and came across a similar complaint. An Uber driver accused a customer of urinating in his car and was charged $200 cleaning fee.

I've encountered worst drivers in Uber. They are very rude and discourteous, and one of them just left me in the middle of the road. They don't know how to handle a business nor customers. I don't think they'll last if they don't improve their service.

Uber sucks. They suspended me, someone who has spent over 1000s in their company because I did not like their rude customer service. They also automatically send you to a higher uber car, if UberX is not available.

Uber drivers are very often lost. They don't find you, or their system locate you at a wrong location. When at first I liked Uber, I will not use them again for a doctor or important appointment. I was late and I missed too many appointment when they were late. They offer you to order a new driver, but by the time the other driver arrive, you are more late than you were. I will now use a regular Taxi for all important appointment that requires me to be on time.

After "days" of waiting for that online password reset email link to show up in my email box, I email support@uber.com more than 10 times of back and forward. Here is the summary of their staged response. Stage 1. I must press the wrong button after taking a ride to provide them a feedback about the services. Did I? I just need to access online to book a ride!

I have got a Rs 300 free ride valid up to 31st July 2015. I have booked a ride and it cost me Rs 277. Then also Uber fraudulently deducted this amount from my paytm account without informing me and also charged a free ride. Uber is a fraud company. Please don't take services. Company should be banned from India. When I reached its customer center they said we can do nothing as all process is computerized. Please boycott such a fraud company.

Even after Delhi case Driver misbehaved. He dropped me to a remote location in Gandhinagar at 5am. If with male customer they can do this then female should avoid Uber on odd hours as no crm is there to with you can connect. I reported my case to their team on mail but I don't think there was any appropriate action was taken.

March 2015 I took a trip to New York. A coworker suggested I try the Uber app. Trip one, the pick up at the airport, the driver was sitting in the wrong place and expected me to walk to him at the other end of the terminal. Trip 2 a short ride from my hotel was $20, when a yellow cab for the same trip was $8. The driver again stopped midway down the block and parked in front of another hotel. It took him 25 minutes to find me, when the APP showed his car making circles around the blocks nearby. Trip 3 the driver did not know where to go to find Broadway and Lafayette. Uber drivers use their personal cars to pick up a few fares. They don't know the normal taxi protocols, and it cost be double or more for each local ride. Yellow Cabs are still a great service, with professionals who may not have fancy black cars, but have expertise in driving.

I used Uber twice on a recent trip to Houston with mixed results. First I used an uberX ($12.88), to save money. The driver showed up and spoke poor English and his car was beat up. He was nice but didn't really know where we were going. Ultimately it worked out but the experience was like a mediocre to bad cab ride, though it cost a lot less.