Uber Reviews

I started driving with Uber late October 2016. My first week I worked 80 hours, grossed $220., paid $25. Of that in fuel. Put a lot of wear and tear on my brand new Toyota Corolla. Those of you riders that complain about service, remember, you get what you pay for. For me, I realized what a terrible company Uber is for drivers. I wouldn't drive for them again ever.

Uber drivers are cheater. I must say that my sister left her phone while boarding to a cab. At first side cab driver is ready to give her phone after his shift over, but on the second day, he denies to do it. I need a resolution asap. Otherwise, I will go to police against the company. As a proof, I have everything in call recording.

We used Uber to travel 8.2 miles from our hotel to downtown Nashville on New Years Eve. The fare was approximately $15 which was reasonable. When we were ready to leave on New Years Day the Uber app showed because of the high demand our fare increased to 9.7 times. It was raining and there we did not see other choices (taxi's, buses, Lyft) available so I agreed to this. Our bill to go back to our hotel was over $140.00. I received an invoice from our first fare of $15.00 but I never received an invoice from the $140.00 fare. I emailed Uber about the invoice and did not receive a response. Nothing that I read in the Uber app discussed this and I feel this is completely underhanded of Uber to pull this kind of a stunt.

I was driving for Uber. They said you will make it $1500.00 a week, this is true lie. Working up to 75 hours a week and my salary $500 a week. In two months my car was destroyed over 20.000 miles. That is ridiculous how uber trick people, after I spent more than $7.000 now my car is to hold. Uber is a big rip off company and I never recommend to nobody to work for uber. If you do that you will be really disappointed. Please don't waste your time.

Driving for Uber is depressing and not satisfying. I would say 20% to 30% of people are completely irrational and have unrealistic expectations. Driving rich, hollow, and entitled people in my car is not a joy. After making a small comment to a rider about living on a hill I was asked to turn up the radio immediately. I laughed at how rude the exchange was. I picked up a lady from a BMW dealership. She told me the dealership booked her a ride. She immediately told me she was not pleased with the car, that she likes nice cars even though the car is clean 2015 Honda Civic.

Dec 23, 2016 I was leaving a domestic situation and I was having car trouble. My daughter called Uber for me. I unknowingly dropped my car keys in the driver car. He showed up the next day at my daughter's house while I was at work with my key. My daughter called me and said the driver was demanding $25 for my key because he turned off his meter to bring my keys. Before she could get license plate number he drove off. I complained on the Uber support website and no response. How can he get away with this. Have no way to get in my car now. What is he gaining by keeping my key. Why come to the house and not return my key.

First there is no customer service. Everything is done by email - whenever they answer those yes once after 30 or more of mine. So I get down Hayward coming from Richmond CA. I get my appointment. I had was 400 p/m when call the appointment center they put me down for 200 on so I had call them to correct them on that so I get because I couldn't ask questions until you get how much money do I need to start with. No one has answers so I didn't have enough money to top that it was 415 on still call my name "Do you know how much longer it will be?" Said, "I don't" so they my time and now when I could ask questions now let go. Today ask how much does it start at. I was told by customer around 120 a week but the appointment center said starts at 80 a week. Wrong again. When could ask a question always wrong answers. Now I talked to a sales person they start at 157 a week. Then told me she has great news. Found one for 137.

I drove for Uber earlier this year and was displeased with the customer service. I had to stop for a while. I was ready to start again a few weeks ago. I had trouble getting my account in order so I made the 160 mile round trip to the office. I got my documents updated and active and I could not get online. I asked for help through the app and I was told that I needed to consent to the background check. I told them that there is nowhere for me to do that. I got a message back that the engineers were working to fix the app. That was eight days ago.

After seeing many promises of making money for driving people from place to place and all you need is a license and a four-door car 2004 or newer I obtained my driver's license and purchased a brand new car. I even went as far as going to the screening and the auto inspection which I passed. I purchased a brand new Kia Forte, insurance began paying the court for two tickets that were outstanding to keep my license. Neither of the two tickets are moving violations. They are both for driving on a suspended license.

I drive for uber since my last job ended and so far Uber has been the worst company to imagine. I always notice that most of my payments has not been complete, either they pay far much less than expected or give me less than what I actually pay for toll. Just Thursday 12/15 I picked a lady from Wellesley to Newbery Boston and it took me 24 miles and 42 mnts to get to the destination after driving 6 miles to pick up. This useless company gave me $8.04. Since then I tried contacting them but they keep giving computer-tailored message. Am planning a lawsuit against them and if you Uber driver and been cheated and feel same that this company is a fraud reach out to me.

We ordered an Uber Select ride home from the airport (this was not the first time we rode Uber Select). While waiting for the ride, which was 7 minutes away when we ordered it, the driver cancelled for some reason. We had to reorder the ride. And we got the same driver, who did come a few minutes later. The ride home was no problem, but we got a cancellation fee of $10 that showed up on our credit card transactions.

On Dec 4 2016 in the evening I ordered a Uber car. Address was on the corner of 16th street in front of the Union Square Cafe... Approx 7:30 pm... going to Penn Station. Two of us. We could not find the driver and I attempted to call him. He got frustrated and cursed me. He told me I was a "** stupid person". His name began with a G. I was mortified. How dare he talk like that. I did contact you and never received a response. I was charged $5.00 twice on my PayPal account. I want him punished and spoken to. I also expect a refund for services I did not receive. After this incident I signed up for LYFT. I will try them out.

It's nice that Uber can help people to bring where they want to go. But I am not happy much so when they don't give back cancellation fees and trip that never take still. They charge. Some drivers are good but some they are not. Start a trip without being pick up is sucks because they will charge you no matter what. Also some drivers they don't know how to used GPS and take you a long trip which fees getting higher and change without knowing it. Hope they can fix it and return Riders Money because that is stealing on Uber Part.

I started driving for Uber on November 17. I took them up on their offer to rent a car through Enterprise. I have seen the charges on my account where the vehicle is being paid for/deducted out. This past weekend, Uber temporarily deactivated my account because my vehicle registration and insurance "expired". I resubmitted my documents several times and only received a generic response about how they were invalid. I had no recourse based on these email responses until the following Monday when the local office opened back up, which prevented me from working the whole weekend. The Greenlight Hub's response was that it's my problem that I couldn't get it fixed over the weekend.

On December 10, 2016, my son used Uber for same ride he takes monthly to NYS Army National Guard located at 60-80 Lexington Avenue, New York City. I was shocked that I was charged $48.34. Normally the trip averaged between $18-30, always pooled, you can see based on trips this year: 12/10/16 - pickup on Albany Ave, Bklyn NY, drop off National Guard located 60-70 Lexington Avenue, NY. Time: pickup 4:27 am, $48.34. 11/4/16 - same pickup and drop off. Time pickup 4:29 am, $17.55. 9/10/16 - same pickup and drop off. Time pickup 4:41 am, $25.63. 7/11/16 - same pickup and drop off. Time pickup 4:42 am, $27.22. 6/8/16 - same pick up and drop off 88 Lexington Avenue. Time pickup 4:10 am, $31.13. Uber sent me a breakdown for last trip. Only thing different was the Upfront Fare Adjustment, which was now $20.90. Uber would not reimbursement me anything. So disappointed!

This past weekend I drove for Uber at 4:00 p.m., the app was doing some weird things like trying to restart and re-log. I rebooted my phone several times and I still had the same problem. Then I received a message stating that my password and debit card was invalid. So I reverified everything and even put in my debit card again. That was when the nightmare began! I received an email confirmation that the funds were transferred from my account to my bank account. Assuming it was there (bad on my part), I spent the money, only to come home and find out that Uber did not pay my bank!!! So I messaged them several times, and they have changed their story SIX different times!!! I am very fed up with Uber right now as a driver. I loved to drive, but the customer service and how they treat their drivers when there is a payment issue is unbelievable! I need to know where I can file a complaint against them about this.

It's a very simple matter. I've been using UberEATS to place orders for food. It has a program in place where if you refer someone you get 15 off. I had 3 invite codes so I placed an order for a pizza. The total came to 4.99 with my 15 off discount (which I have the receipt saved for it). Afterwards they went into my account and altered it without my knowledge and removed my promos after I placed the order and sent out a receipt for 19.99. I called them and they slightly hinted towards my account being altered by someone in email support but they didn't expand on that matter and acted as if they didn't see any of my invite codes.

I ordered for an Uber pool today which is the 12/08/2016. Not only did Uber give a wrong pick up location to the driver but also charged my card twice for the correct rate and incorrect rate. After waiting 10 min in the cold for the driver, I had to direct him to the right pick up location. When he picked me up, he advised he had to first pick up to people at the Marriott which was ok with me because I had ordered for Uber pool anyway. We pick up the couple and I was dropped first.

Driver said I cancelled. He picked me up, took me to get my son from school. His truck was nasty as hell. He was overall creepy and I will not use Uber again. He took me to get money off my card to tip him. Worthless bastard.

I was waiting in front of the pickup address on the curb, freezing. Just when the cab arrived, it suddenly left, and then a minute later I got a message saying the driver had to cancel and I should order another one. I did, two minutes after the driver canceled, which the record shows. Then I got charged five dollars for canceling! This was clearly a mistake, and I wanted to correct it. But there is NO WAY to talk to any customer support on the phone. I sent a tweet and an email, and did not get a response within 24 hours. I'm still waiting.

I worked with UberEATS for about 2 months. I accepted 100% of requests and made deliveries as quickly and efficiently as possible. One evening, there was a $20/hour promotion. It was held from 5pm to 9pm. I logged on using their app at 4:57 pm and did not log off until 9:00 pm. I looked at the app later that evening and it said I was on for only 3 hours and 21 minutes. The next day, it said 3 hours and 30 minutes. Then, when I let the help department know that this was not correct, and clearly explained why, I was told by two separate people that I was only on for 2 hours and 48 minutes. A third person said I was on for 3 hours and 47 minutes.

I am new to Uber. Signed up... tried to book a reservation for a ride for attending a New Year's Eve Party. Found out from a rude driver that "that's not how Uber works." Now tell me what good is a service like this if your can't call and make a reservation as I described? Totally useless and bound to fail in the long term... At least I hope it does...

I leased a car thru Uber leasing program in Tampa Honda. I was not given a choice of car and wound up with a 2015 Corolla with stains and burn holes on the seats. The dealership never sent a tag for the car despite me contacting them daily regarding my tag about to expire. They wouldn't issue a new temp tag, told me they mailed it out on 3 different dates and NY temporary tag expired. I couldn't drive the car illegally so it sat there for over a month until they repossessed it. I called the leasing company and was told over $1200 to redeem the car in 4 days. I called on 4th day and was told now it was over $1400 to redeem the car that day.

Really worst experience with Uber cab service. Last week I booked a ride & driver started trip without picking me. Finally after some time when I called him, he told me that he can't come & it was medical emergency.

Hi All. Just want to share my experience, I visited from pickup location to destination which was just 17 KM far but driver started the trip already that I could not check as I had full trust because it didn't happened me before. Total distance which he covered 27 KM. Friends please make sure you check pickup location correctly. I lodge case with Uber but no reply. Such cheating is going on. I could not believe it. Let me know if you know any other way to contact UBER.

After landing at Oklahoma City airport 11/28/16 for business, I requested an uber pick up to take me to my hotel. The driver was very nice and the rate was reasonable at $20.31. I then requested an uber pick to take me from the same hotel on 12/4/16 to take me to the Oklahoma City for my return flight. When I received the charge it was $40.83.

Uber classified me as a low rate because of it being a four door luxury leather, fully loaded 2015 LTZ Chevrolet truck and it's white with Buckskin leather, Bose stereo system, heated air conditioned seats with Wi-Fi. And every customer that I have picked up under uberX says they did not expect this kind of ride and Uber says this truck is a low standard truck. When I email UBER over this situation they did not reply.

Stealing miles and therefore money from drivers. If you complain via email they use the bots to answer the dumbest questions. If you call those folks they disconnect you after waiting for 2 or 3 minutes. Virtually impossible to resolve any issues.

Was traveling home late one night, saw an extremely drunk girl on bart. She was stumbling around and said she was going to drive home. I said I would pay for her Uber to make sure she got home safely so she didn't kill anyone, then got whacked with a $150 charge. Apparently she got sick. I understand the policy, but really? So the message is, don't be a good Samaritan. Let people drive home drunk and kill themselves and others.

I order car, which was reportedly 6 minutes away, but did not arrive until 20 minutes later. I tracked the car on an app on my phone and the car was driving in circles. I texted the driver and told him I was across the street from a local college and I noticed the car do a u-turn and start heading in the right direction. If Uber doesn't have local drivers they need to say so. Why send a driver from NYC into the outer suburbs when they don't know where they are going! Also teach them to follow the directions on their GPS!

Yesterday I had a ride with Uber pool. It showed "paying 88" from my home to work place. But after getting down at my destination driver asked me to pay 178. This is not at all fair. The driver has cancelled other pool ride who is going to share with me and asked me to pay that amount also. Uber is not at all giving satisfaction to customers by Uber pool rides. If no one shares ride with pool, that's not my mistake. Really a worst experience.

We called an Uber cab and the driver told us it would be two minutes. The driver cancelled the ride and we got charged a 5 dollar fee and we got left with no ride. Real nice scam you guys got going. Never again will I use this service.

I have tried to be a driver for Uber and have nothing but the run around with them. When you email them all I got was emails back from 5 to 6 different people and none of them could just answer the question I asked. They always gave me the run around. This has been going on for 2 months now. If this is how it would be if you did get to drive for them then am glad I won't be.

They do not pay enough anymore to work for. Does not even cover costs to operate and maintain a vehicle AND make a minimum wage from. Too many short rides which = NO MONEY. $2.96 each short ride. They have implemented price cuts, and they have reinforced surges (which are your only REAL hope for making enough money to pay bills) to where it is almost impossible to get a surge fare now unless you're downtown on a Saturday night, which might I add all other drivers are there, too, giving you even more competition.

I took my first Uber in Atlanta this weekend, and I have to say I was highly impressed! The whole ride cost $19.96, we were picked up in a very clean late-model sedan, the driver was very nice. I felt very safe while he was giving us about a 15 minute ride to a suburb of Atlanta! Same ride would've probably cost nearly $50 with a cab!!! I will take Uber whenever I can!

My son accidently left his laptop in an Uber car. He realized that just a few minutes after the Uber car already gone. He tried to contact the driver through Uber apps, however the driver was not helpful at all. The Uber management try to help but cannot force the driver to help since the driver is an independent contractor which does not have direct responsibility to the management. Characteristic of relationship between driver and management at Uber, make passenger vulnerable. Passenger cannot ask the management to be responsible of the driver behavior.

Last night (Nov. 18), Uber driver Dietrich in Torrance/Redondo Beach took off with my 17-year-old daughter's birthday money, gift cards, bank card, and expensive purse (~$350 total) when she briefly stepped out of the car as they stopped the ride to pick up a friend. She literally chased after the Toyota Yaris, but he wouldn't stop. She called the driver; he told her he'd come back. She waited two hours until 1 a.m. and he didn't. She contacted Uber support, who contacted the driver, who of course denies anything was in the car.

EXTREMELY disappointed with Uber. 5 days ago my account with Uber was hacked and someone in Australia (I am a US resident and have never even traveled there) charged my card upwards of $100. I had to cancel my credit card and am currently moneyless as I am away at school with no bank nearby. I have contacted Uber FIVE times and NO RESPONSE whatsoever. I cannot cancel my account as Uber does not allow customers to call a support line, forcing me to communicate via messages through my account. Ironically, none of my messages have been answered and someone is still attempting to use my account. The company does not allow you to remove credit card information from your account unless you add in another. I will never use Uber again and I recommend you do not either. If something goes wrong you will have no help whatsoever from this unprofessional company.

Oct 20th ride from Milwaukee Airport to downtown which normally takes 15 minutes and did take that time again. Driver wrote down 25 minutes and charged me $61.00. It was my first and last ride with Uber. Driver lied and scammed me. You cannot get Uber by phone and neither can my credit card company. Their help does not work well and I got no answer. You can't get in touch with this bad business.

I just signed up to Uber and cannot use the app. I have downloaded it 3 times, it still does not work, so what do I do now? I want to use it in 2 days and also in London next year. The reviews I have read so far seem daunting, have I done the right thing?

For two weeks in a row while traveling for work in DFW the drivers have constantly refused to come get me because I'm outside the "gate". I take the bus to remote south to avoid the airport gouge price and have the city bus as a back up option. It should not matter where I am on the airport property as long as there is public access I should be able to get a ride to my destination. Especially since you have to pay money just to request a ride! I will not be using Uber again after these two horrible weeks.

When I first began operating as legal public utility transportation company serving my island community here in Hawaii, I was desperate for new business and Uber could not find an actual insured, state or county LICENSED transportation company to serve our airport. After being heavily recruited to put my BMW's in their Black-Select service at the airport with assured decent compensation, I took them up on their offer with one perspective - if they have customers that are ready NOW who will pay their fares, I would have been a fool not to be the only Uber available at a popular airport serving the wealthiest travelers in the US... & be doing it legally in the eyes of state and county governmental as an INSURED AND LICENSED PUC operator.

Uber increases their prices 30 times when they know people are in need (i.e., leaving events, concerts). Very very unfair and unreasonable, causing people to find other alternatives taxis and shuttles, trains costing $100. Unbelievable.

I have found since using Uber it has been fantastic. But of recent weeks I can no longer get a Uber in Armadale Perth Western Australia, just keeps saying "no drivers available, try again later." This happens anytime now so have had to go back to calling Swan Taxi's which I would prefer not to but have no choice as am older and do not drive, so quite disappointing.

I have been driving for Uber for four months now. This past Halloween weekend, which is also a very busy football weekend in the area where I live and drive, I drove expecting and knowing that there would be surge pricing. We have some 1000+ college students coming into town for the FL/GA football game. I picked up three different groups of riders from the surging area (it was surging for two solid hours - that is how busy we were). When I got home after these trips I noticed that the fares were not close to what the surge pricing would make them. I immediately emailed customer service about each one of the trips, because you cannot do them but one at a time. I could not get them to understand that the surge pricing was not showing up like it showed on the map.

On Oct. 7, 2016 we needed a ride to the airport so we called Uber. We needed a XL truck. Randy came in a Lincoln Navigator. Soon as the meter started he said "I need gas." Now mind you the meter already started. We get to the gas station. He decides to stop the meter and cancel the trip. At $9.98, you won't get charged. He said "But we're 1/2 a mile from our starting point." So, he ends the trip, gives himself 5 stars. So we start over. He says he'll fix it. Instead of getting on the freeway he drives down Gratiot. I'm like "what's wrong with the freeway." He replied "Uber is saying this is the way to the freeway." Okay, traffic is light, it might cut off 5 mins. Then when we get by the freeway entrance he makes a wrong turn. I'm from Detroit and know how to get around.

Repayment of money taken from my account. On the 18 of Oct. 4 withdrawals were made on my account for a service that I did not order. This was clearly a fraud committed. Uber had given me the runaround ever since. I have sent them copies of the statements to show this. They keep saying that my email address does not correspond with the account or the email address initially used. How can it? I did not order the service.

In many occasions almost daily bases Uber has underpay. Misentered time and mileage. Of course I have done my best to adjust the correct payment or close to compromising amount, but costing me spending long times to get corrections. This has become a common practice by Uber. I wonder if all drivers have such time or knowledge to claim their fair amount. Repetition of this practice is so often that I would like the authorities look into the matter to protect the drivers who don't realize or have no means.

My friend and I called for an UBER to pick us up and take us back to my friend's place which was about 3 miles away. First he was 15 minutes late, I had to get the security guard to get on the phone with him to locate him as he could not find us. We walked to his car once he arrived, I noticed he was taking us on a longer route, as we had taken an Uber to get to the same place before a simpler much shorter route.

On 22 Sept I took Uber from the Orlando Airport to Kissimmee for a cost of $90.57. On 25 Sept I took Mears Transportation on return to the airport and was charged $62.00. If Uber is supposed to be cost effective but their rate is almost $30 more than a licensed transportation company then what is the purpose of allowing them to operate in metropolitan areas? I was charged a base fare, a distance fare, time fare, 2 tolls and an airport surcharge. I checked the receipt I received from Mears to compare costs but found nothing comparable. Furthermore, I looked for ways to contact Uber but the only avenue I found was Facebook and my issue was ignored.

Asked for Uber. Was suppose to arrive in 2 minutes. Nine minutes later driver was not there. He called to say he was lost because Uber had sent him 3 different addresses for me - none of which were my pick up address! I cancelled the ride. Driver was lost and I was late waiting!! Uber confirmed cancellation, nonetheless, charged me $5.00 for cancelling because 9 minutes had passed! WHAT A RIP OFF!! And now they are trying to introduce flying cars!! It appears ripping off ON THE GROUND is not satisfying the thievery urges of the CEO! I asked Uber for a refund. They gave me two emails they couldn't do anything because they had no history of such ride request AT ALL! MY OH MY. IF YOU HAVE NO HISTORY WHY AM I CHARGED $5.00! Nothing at Uber works correctly. Their entire system is messed up.

I have a PSA...Uber doesn't care. This is not shade or shame. My Uber account was hacked earlier this week by someone in Australia...yes "the down under". I like to travel but have never been to Australia. I tried contacting Uber via email through their website...they don't have a phone number to contact??? I sent 6 emails reporting the activity and asking for someone to contact me. I included screen shots of the receipts of the fraudulent trips that were taken under my account and to deactivate my account.

I scheduled a ride three weeks in advance so that I could get home due to being at college and not having a car. It told me that my ride was scheduled and that it would be here within my fifteen minute window. A car never showed up!!! This service sucks. I will never use Uber again.

I take Uber to work at least 4 times a week - yesterday I get a driver, Steven, who was a complete ** and claimed he didn't know the Philly and was at the mercy of his GPS. As shown by the map, he clearly is a dishonest driver and a danger to passengers and other drivers. After such a horrible experience and not to mention being late for work, I will never take Uber again.

First, I would like to explain that I have NEVER nor will I now EVER have an Uber Driving Company. I received numerous fraudulent charges from the company. I tried to contact them via the phone number attached to the charge from my bank as well as via email. The phone number told me to send an email (because the phone messages get distorted or some BS) to support@uber.com...so I sent the email, and almost immediately I received a response that the email had NOT been received to go to the website and search for a response to my question...well without an acct, I cannot contact anyone. So as far as I am concerned, with the lack of their ability to have communication with their company or customer service, I think they are as fraudulent and crooked as the "driver" who STOLE hundreds of dollars from my account!

We took Uber from Coral Springs to Fort Lauderdale airport. As we passed the security we realized that we left one item (painting rolled-up) in backseat. We contacted Uber right away through the app and had to wait 20 more minutes for Uber to put us with the driver on phone. He did not speak any English so we got a fellow passenger to talk to him. He said he can come in 10 minutes and meet us where he dropped us. But we were boarding and did not have enough time. At that point he gave us his phone no. and we told him we will call him in 4 days when we get back.

Unfair payouts to drivers. On October 23/16 I have a payout for $2.72 in South Florida. I went to Uber fare estimating feature and I enter the exact route and it estimated it for $5-6 UberX. Really? You guys are ripping me off.

An Uber driver ran over my mailbox... Ok stuff happens. But then he drove away after he untangled his bumper from the wreckage! We contacted Uber because this is considered a hit and run and the driver will be arrested. No response. It’s been three days and the police are baffled by Uber's customer service... Only cryptic emails. Uber should be sued for their lack of response when dangerous people drive for them and they don't react.

Doesn't matter if you agree to price surge. You are forced to agree when you have no other means of transportation and need to get home. Uber needs competition and when they get it, I will never use them again. They won't be able to surge as high then, and it won't matter if they are the cheapest. You earn my customer loyalty when you charge me fair prices even though you don't have competition. Under a mile and $28.95. ** you.

I started driving for Uber when I saw an ad on my phone claiming that I can make up to $35/hour. I drove for a total of about 30 trips. I came nowhere near making $35/hour. The fact is, after my expenses, I made as little as.15 cents per mile, equaling my guess of less than $4/hour. After around 60 days, I received a notice that I had to pay for a car inspection. This is when I decided to stop driving for Uber. So I have two complaints: The first is that Uber is falsely advertising the pay rate for their drivers. How can they keep getting away with this? Second, when I informed them that I would no longer drive for them, they blocked me as a rider. Childish and petty are the words I would use to describe Uber's business practices.

Been trying to start for weeks now. I'm trying to do this on the side. I know I'm not going to get a lot of money out of it. Their support is a joke, like somebody mentioned. I uploaded all of my paperwork. It was not going through and I had to contact them. After weeks of standard replies they finally sorted it out. Now I had to go through a background check. There is no way you can do that through your account profile. I waited on them to send me a link so I can do it. I finally did it. I received an approval and I was ready to go. I was given a $50 towards my first ride if I do it by midnight the same day. Got home ready to go only to find out my account was suspended for some reason. I go through my email to find out that they did a second background check for some reason and listed me in San Francisco even though I live and have all my paperwork from IL.

DO NOT BUY UBER GIFT CARDS!! I purchase a $50 gift card and my account won't accept the promo code! I will push this issue because all UBER did was text me the same instructions which are on the back of my "WORTHLESS" gift card! Customer service is non-existent! The new gift card "rip-off" rollout was late September and apparently there are issues but don't expect UBER to help! My recourse? I didn't pay cash but now the "hoop-jumping" begins between GameStop (where I purchased the card), UBER (no one to talk to) and my credit card company!

Uber is about the worse company for customer service. You can only deal with emails back and forth until you give up. This practice should be illegal. They should be required to have an active customer service line where people can call to have their problems resolved. For one their surcharge pricing is nothing short of price gouging. My daughter has had to pay $31 for an $8 fare. Also on a different trip when my other daughter left her bag in a car, the driver never got back to us and Uber just kept emailing contact the driver. It was ridiculous.

I was waiting for a taxi at my hotel when I was approached by an Uber driver telling me he would give me a $20 cash flat rate to where I needed to go. I declined, as I had no idea who this idiot was. He then got angry with me and started yelling at me asking if I was that much of an idiot that I would spend my money on a taxi. I have never been spoken to that way by a taxi driver. Also, a registered sex offender down the street from my house, drives for Uber. You never know who you're going to get. No thank you. I'll continue to use the same taxi service that I've used for years. A child molester will not be driving my children. HELL NO!

I strongly discourage everyone from using Uber. It's only worked 1 out of the mere 3 times that I tried using it, which is plenty enough for me to steer clear for life. The other 2 occasions were a complete nightmare; the second time I tried it, I was informed that my ride would arrive to my work place in 6 minutes, but then it changed to 12 minutes then finally 32 minutes. Eventually I was waiting for an hour and a half and finally gave up. I'm sure that if I had waited longer it never would have arrived. Yet, I must mention that while watching the map on my iPhone to see when the driver was close, I specifically saw another Uber driver no more than a mile or 2 away and they just kept going.

Uber has terrible customer service. They have tried to automate their support to a point where the human component has been removed. Anyways today I have an actual issue. I took a ride that was quoted $5 and when I was charged $5 for. I received an email from Uber saying they updated the fare to $20. The explanation was the driver had a problem with the timing? It was a 4 minute ride. I can't even reach anyone at Uber and no one will get back to me. This is a terrible terrible company. Use the alternatives.

I am woman Uber driver for 1 month and half, though Uber provide both way rating and feedback from driver and rider, but Uber only listen to rider almost ignore driver's feedback. Like today, I picked up a drunk passenger, he was yelling at me when I drove in the highway due to my driver app gps use different route with his app. He was yelling at me and used very bad language on me, I don't feel safe when he is in my car. I have to stop the trip, he threatened me he will let Uber give me $0 pay for trip and he will get free ride, so now, within a few hours, I got $0 pay for that trip and my rating dropped 3 points. I email Uber about the bad experience I got no reply so far. I suspect Uber listen to the feedback from driver side. Uber only care about rider and how much money they make. They provide no protection for woman driver.

Uber charges me twice every time I request it, it charges me immediately after the end of the trip and it deducts money from my account again a few days later. I've lost so much money because of this and I'm not happy at all.

This is not the way to charge anything? I did not get any notifications for extra surge charges on my applications as well as I want my money back otherwise I will have to go to the consumer forum to fix this issues as you people are charging unnecessary charges to the customers without any prior information, though I have personally talk to driver and he was standing at LIG square which is only 1.5 kilometer away from pickup locations.

Former Uber partner drivers review. Worst experience driven with Uber. I never ever suggest to anybody to drive with Uber. They're more depends on Rating System. If your rating goes down, you will be fired and you will be behind the Bills. They don't care. Uber made the system in favour of the customers not the drivers who providing the safe ride in frustrating situation. Moreover Uber making the money not the drivers. If you calculate the earnings you made, you will be on minimum wage. So my advice to every newcomer: don't finance the car to join Uber. Better than do something else. Don't go to Uber. My zero star to Uber.

I've only been driving with UBER for a couple of weeks in my spare time. So far my experiences with the riders has been great, but UBER now claims that my customer rating are low 4.6% and that I have only picked up 94% of the fares offered, which is NOT True. I've accepted every single fare that popped up on my phone. And you, as a driver, have no way to look at your actual customer ratings yourself. So now, it seems that I've been suspended until I pay to take a 3 hour online course!

My friends and I (4 females) were leaving Oracle Arena in Oakland California after a concert to go back to our hotel. We waited 1 hour and watched him pass us and several times before he actually stopped. We got on the freeway and rode for about 5 mins and he said we cancelled the ride. We hadn't cancelled at all. He pulled off the freeway under a dark bridge surrounded by abandoned buildings and said "get out" because he wasn't insured. It was about 1 AM. We begged and pleaded to take us to a place populated with lights and offered to pay cash.

After giving 1000 rides for Uber I was deactivated (fired) for low ratings (which is 4.6). I was told to take a on-line course which I had to pay for to be re-instated. Forget that. Uber thinks that all their riders are sober, sane, and kind people. Well they're NOT! I put up with so much nonsense for a $4 ride I should write a book. Uber never talks to a driver. If a driver has a problem it's ** outta luck time. Uber hides behind a computer and never communicates directly with any driver. They take whatever a riders says at face value, no questions asked. I think there should be a class action lawsuit for firing without cause. How could a company hire and fire hundreds of employees a week? Pay averages out to $12 to $15 dollars an hour. You pay gas and maintenance on your vehicle and car washes are not cheap. Riders, what do you want? Because a safe ride from point A to point B is all you're paying for.

When I arrived at Spokane, WA. I was highly recommended to utilize uber. When I scheduled my appointment via their app, the price was quoted anywhere from $11-$15. When you use their app you don't know what you are being charged until 5 mins after you leave the car when I got the shock of my life $53.46 to travel 15 mins. Way, way more than a cab. I was told I was charged $41 surcharge and that I was supposed to have been informed of this. So upset with uber, that I have vowed to never use them ever again and will tell all my friends, co-workers etc. of my upsetting experience! To add, I had to tell the driver to cut off the meter and get my own bags out of the trunk! Absolutely unacceptable!

I used Uber for the first time on Saturday morning - 24.09.16. After my friend booked me a taxi via her phone. I had never heard of the company before, as I don't use many taxis. I wasn't aware at the time of booking - payment is taken. The taxi driver asked how much I had been quoted online as I was leaving Didsbury, Manchester to Prestwich. The taxi meter was set at £3.75 and he stated the journey was approx 20 miles. I felt confused at the time as the driver appeared to be questioning how I was going to pay. I informed him I didn't have money and therefore he would have to stop at an atm. He took me the longest way home and I was charged nearly £54 for the journey!

Uber's customer accounts has been hacked and they are not reporting it to their customers. This will show up when you start getting unexpected charges on the credit card you listed on your account. You may get a receipt in your email for a trip or even Uber Eats in another state where you haven't traveled. On Uber Eats they can actually order food and have it delivered, and the total bill will be charged to your credit card. We had 2 for over $80. Since Uber has no efficient way to contact their Customer Support you may have to get creative to get their attention by sending messages through their Help system. If you are an Uber user you should consider changing your password immediately and possibly closing your account altogether. Of course you can't just do this simply and easily. Again you have to find a way to send them a message.

Today I took an UberX from where I live to the Port of Boston. After the ride back, I noticed that the ride back cost me nearly $8.00 and that I was charged $22.00 for the way in and then another $11.00 because the driver indicated we were a group of 5. I asked a revision from Uber and they just ignored my request. After another e-mail they continued ignoring my request and indicated they had solved my problem! I'm now trying Lyft. Shame on you Uber!

I left my cell phone in an Uber and I was unable to contact the driver because of it. Uber customer was terrible and kept telling to call the driver. Eventually, I changed the phone number associated with my Uber account so I could log in and call the driver but there was no phone number or option to call him... The APP told me to input the number. I explained this to customer service and they responded, "Sorry you lost something, the best thing to do is to call your driver." REALLY? Same answer 3 times.

I am shaking as I write this post. I had to pull over to gather my thoughts. As I was driving west on century just outside the airport an Uber driver (black Prius, I believe-or something similar) turned right on to century directly in front of me and another car. We both slammed on our breaks and swerved to the left to avoid an accident. As he approached my right side, he rolled down his window and gave me the middle finger while yelling at the top of his lungs saying "** YOU, go back to your country." I'm sorry, I was born and raised in LA. I have white skin with blue eyes. My son has blonde curly hair. Do we stand out as foreigners? Even if we did, would that be a bad thing?

I heard some great things about Uber and when a friend recommended using it, I seen no reason not to give it a try. The trip by cab would have been approximately 50.00 but I was quoted between 26-30 by Uber, so I asked for one. It was a 14.5 mile trip, one way. While waiting, a message came up asking if I wanted to use surge x4. I had no idea what this meant. There was no one to ask and it flashed up so quickly that I just said yes.

On 9/4/2016 I dropped off a rental truck in Arizona at an open well lit location. I requested an Uber ride and within 3 minutes he drove past me and then cancelled the ride. I then requested another car which just drove past me. I finally had to walk to a convenience store after my phone died and call a real taxi who promptly showed up and took me home. I complained to Uber about each driver and only after 3 emails (for each driver) did my complaint actually get read. So I deleted the app and will not use these losers again. They did give me a worthless $40 credit, I mean a credit for a car service that leaves you hanging has no value. Why am I so mad? I am handicapped and walk with a cane. Should have just called a real cab to begin with.

I have a free ride at Uber and wanted to avail it for the first time... The stupid driver cancelled the ride when I was already in it... It was only then when he checked my destination and began to cancel. It was irritating because I'm on a rush. The other thing is he consumed my free and charged the ride I didn't take! I saw my 200P worth of free ride was gone on my Uber account. And the Liar put a 100 consumption on the cancelled trip. He indicated I have used it! What a liar!

Was trying to sign up as a driver. Started filling forms on website. At one point, when I gave up address, phone, email, a very next page broke and ask for a background check consent form. I have no objection to give this consent, but WHERE is this form? When I clicked "Take a photo of your consent" a message said something like "Uber sent a copy of the form to you..." Never did.

When I retired I applied to Uber as a delivery person (just starting in my area) and a driver. Many emails later from many different people, they said they did not choose to partner with me due to my 'background' report... which I have a copy of that says "no issues". Suffice it to say I have been a good citizen for many many years - no marks on my license, no crazy behaviors that would get me in any trouble. I raised two nice kids and am a grandparent. Could it be my age?? No matter, I'm driving for Lyft and had zero issues at all signing up with them or driving with them... Uber will ultimately fail and I can't wait to see it.

Driver on the app was driving around in circles for 25 minutes... while I was calling him and text him once with the name of the place to pick up so he'd know what to look for. No answer from the text or multiple phone calls. When you try to contact Uber, it's no point. The website has no contact info for the company. Will NEVER use Uber. This is unacceptable!!!

I would never recommend it to anyone. I had a very bad experience with Uber leasing and I will not suggest anyone to go for it. I thought it's a very good idea to lease it from them. I applied, I got approved, and once again I gave a thought for couple of days to take it or not. Meanwhile I was getting email and text messages from Uber, "You have a week left. After that you don't get it you need to reapply." After my days expired I went and asked, and they said, "We can give it for you," and they were so nice while giving the car. They took 250 nonrefundable deposit from me and after 2 days gave me the car.

I received an impeccable service transfer from JFK airport to the hotel (5th Avenue in Manhattan) and subsequently on return. Punctual, professional drivers. High-end vehicles and exceptional treatment.

I was using Uber for a while. I needed to get to work. 2 drivers canceled on me. You cannot reach any customer service officer. I will try my luck with Lyft.

I am a driver with Uber and my account was put on hold today 9-8-16 because they said I got a complaint on safety and a passenger said I was under the influence. First of all I rarely ever drink and I do not drink and drive and I take my job with Uber seriously. 95% of my rides on the weekend are riders who are drunk and my car can still smell like it when they get out. I let Uber know this and that I was completely offended from their accusatory email they sent me. It isn't right how Uber automatically believes the rider and they treat their drivers like crap. This is completely false and a lie and as of right now I can't drive. I have never been in an accident and I also never had an interaction with the police for being under the influence. I am so mad right now. I do not like how Uber treated me. Is there anything else I can do?

Uber should be shut down immediately - taking advantage of **, illegal Drivers. And the one call USA government let them operating illegally as we understand using drivers like slave working (driving) for almost free with no H Tag license and Commercial Insurance as we know the government got their cut of money. What's funny I see cheap customers paying $3.00 to $5.00 and they still complaining. UBER GO TO HELL.

First day using Uber, great experience. Retired Marine drives us ~5 miles, <$10.00, clean car, good experience. Need to get back to hotel. Estimated cost $32.00. OK my choice. Next day receive credit card charge $150.00, driver claims and has pictures of soiled car submitted to back up his claim. My wife and I left no mess in his car. Trying to dispute using E-marketing may prove difficult. This is a lying calculating driver, I guess I should have taken a picture when I got out of his car. Beware.

I signed up with Uber to become a partner two weeks ago. After the documentation was approved and went to their 101 ** course, they state that the partner rating does get counted until 500 trips, you start with 5 then it fluctuates. After 53 completed trips with 23 5 star ratings, my account is deactivated until I complete another BS course that I had to pay for. People don't always leave a review...

I've been a uber driver since last year, and I just had worst experience ever. They had put an hourly incentive from 8/19 Friday up to 8/21, 10:00 pm to 12:00 mn for $20 per hour, and 12:00 am to 2:00 am for $22 per hour. They had a link once you click opt in, there's nothing you need to do to have that hourly guarantee. So I tried it and made sure I covered that time now the night of the 8/20. Guess what? They didn't pay me for the difference, they only paid $52.95 which supposed to be minimum of $84, plus what I made before 10:00 pm. They keep on saying I didn't know there was an hourly guarantee which is bunch of **!!! Told them to fix and they never paid me. Watch out drivers! I didn't sleep until 2 am just to get this guarantee only finding out they won't pay me. Whoever is doing uber, quit and join Lyft hopefully is better. If we can get together and boycott uber!!!! We're working hard with our car, gas, mileage for what? For a $3.20 trip? You spend more than what you should earning.

I been driving for Uber only part time, pick up people on the way home or from work... To do this full time you have to be silly... if you calculate correctly it's not worth... I am usually lucky and transport respectful people but it still happens that crooks get in between. I had this young girl that everything matched name, destination she even confirmed she works at the place. Day later I see I made Zero $$ for that trip. Of course UBER did not inform me about any problem. Maybe hoping that I will overlook it. Turned out the girl just pretended she never took the ride... and what can you do? As other people state here, UBER will not protect you both side on as passenger or driver. Is the philosophy of the UBER CEO if someone read about him he will understand. Would be nice if the Gov would step in on corporations and monitor those better for consumer protection. Otherwise corporations will do whatever they want...

I took an uber ride today, and accidentally left my phone inside the car. Thank God that the taxi driver is honest enough to return it. There are still a lot of honest drivers out there! Thank you Mr **. God bless you!

Monday evening 08-22-16; Myself, My Husband, Sister and Brother in-law contacted Uber via the mobile App. Upon doing so we were quoted a $80 ride, with possible surge increase. However the app did not in detail describe or calculate the total. So I agreed with ignorance assuming that it could not be more than a few extra bucks. Later informed by Uber that their Uber drivers were in "High Demand", however that isn't something I would know so I cannot say why the surge was even there? I don't travel to the city often or for that matter do so during large events. Upon traveling from N. Clark to the western suburb of Lombard, IL. Not only did our Uber driver Victor take a longer route than what we suggested, he then charged us a whopping $300.27 for the ride. That's a 3.9% increase against the normal rate. I cannot say how that is even feasible, how that is even logical or where they could calculate such an amount.

I tried to log in to Uber. I have only one email address and always use the same password for low level security websites like this. I got an error message. That was two weeks ago. I have tried to contact Uber on multiple occasions. First I had to go to google to find their phone number! Then after hours of trying to get someone on the line I finally got a human. He answered everything but my questions and after 20 minutes finally confessed he could not help me reset my password. Said I had to write an email to support@uber.com.

As a driver I was assaulted by a couple guys. Uber failed to help me out as a driver. Totally took the farer's word who was extremely drunk. Kicked a dent in my car. After trying numerous times to send in pictures, Uber app kept shutting down. Also 2nd time with same results with same thing. They don't take care of their drivers.

I attempted to sign up as a driver about a month ago. The laws in my state, are such that my insurance card gets rejected. I was asked to supply additional documentation, which I did on MULTIPLE occasions. I have chatted with 4 or 5 agents, who all, supposedly, rectified the problem. Yet, after a month, I am still not approved and still have the same issue with my insurance. On the last chat, I was on hold for about 7 minutes, while the agent corrected my problem. Before he came back, I was disconnected. This company does not have the ability to serve all geographical markets. They are not equipped to deal with state-specific issues and their customer service agents, obviously, have no idea what they're doing .They have wasted too much of my time!

Be careful as Uber are charging surges' without your approval. When you complain they have no evidence you agreed to the surge but still charge the higher fare. I think this is to combat the rise of Juno who do not have any surge pricing. Check your receipts.

From 9-11 August 2016, a total of 12 fares totaling $476.41 (which including foreign transaction fees) were debited to my Mastercard via my Uber account for rides in and about Montreal Canada. I live in Perth Western Australia and never been to Canada. The length of my Uber account password precludes the possibility of account compromise. It appears something is amiss with Uber's debiting of accounts and unacceptable intrusion into my account. Uber have refunded all of the fraud transactions and bank foreign transaction fees.

I'm so sick of the ** Uber drivers, rude and disgusting attitude. We pay them and they have the nerve to have an attitude. Some of them have terrible driving skills to say the least. I asked a couple drivers if I could go run inside a location and come right out and go back to my home address which is basically a round trip. One of them told me yes. I came out after literally one minute 30 seconds and his ass was gone. Like who does that?? That is super inconvenient especially when booking another Uber just to get home in the middle of rush hour. On top of that it's $5 just to even get in the Uber before you even pull off. That's terrible.

I have been working for Uber as a driver for several months now and have never had a problem with them until now. About 2 weeks ago while on my shift I picked up 2 really intoxicated females. One proceeded to sit in the front passenger seat. While on route to drop them off at their destination the front passenger refused to put on her seat belt and was very obnoxious. She finally fastened her seat belt, then said she felt like throwing up. In the process she tries to yank my glove compartment open and kept messing with it to the point that she broke it, after breaking my glove compartment she vomited all over the inside and outside of my vehicle.

The surge pricing is ridiculous. My coworker and I went to a concert last night. The venue has a designated Uber dropoff and pick up spot so we went there after the concert to call for a ride. Come to find out that our driver was about a 15 minute walk up a muddy hill nowhere near the pickup site. We were forgiving, as we were just happy to have a ride until we got a receipt for $170 due to the surge pricing! We were of course shocked since the ride to the venue cost $36. Needless to say we will not be using uber ever again. I work too hard to be robbed while trying to enjoy one night of fun.

Last Saturday August 8 my husband and I get out the NRG stadium and walk to chachos to ask for an Uber and I said to my husband "if we don't find a taxi we can wait inside the restaurant" but when I ask for one was fine. I mean this was my fourth trip with uber and I was happy because 2 times I went to the airport for a charge of 53 us and the third trip was to NRG stadium for 41 US. So I thought it will be similar because publicity always said that they charge per mile. I am new with this application and now I have a charge of 560 Usd for a 36 minutes trip. This is crazy. I am calling customer service so they can explain me how this works but they haven't answer me, so I call my bank so they can open an investigation to check if this can be legal. This can't be right, so be careful with uber, don't trust them and don't get in the car unless you are sure how much they will charge you (Sorry about my English).

My teenage granddaughter has a profile under my account and Uber added "select" as a default option to her profile only. This is not an option on my profile, I never heard of it or was notified that it was added to my granddaughter's profile. They sent a small, old Honda and charged my account 3 times the rate and called it a "select" vehicle. I had no clue what this was. I looked it up on the web and it's suppose to be a new luxury vehicle. No authorization from me, not selected by my teenage granddaughter and she was sent a small older UberX vehicle and I was charged 3 times the amount. One trip was $95 to go 20 miles. This trip usually costs $27.

Today I was overcharged on a trip and They posted a drop off different in my credit card. I started in 6622 Fernwood CT Bethesda and was dropped off in my house **. I Was supposed to be charged no more Than US 23,00 but They charged me 50,59.

My husband called me on 8/6/16 at 1:30 in the morning as he couldn't get his uber account to work and needed a ride home. He was outside of the NRG stadium leaving the guns n' roses concert in Houston Texas. I was tired, sick, groggy and had stayed home. I saw that it said x 8.2 surge charge. I honestly thought this was saying a percentage more as for example 8.2 percent of the trip, say a few extra bucks. Worst case scenario my husband's ride will probably cost around 50 dollars.

Wasn't aware of their "SURGE" pricing, otherwise known as PRICE GOUGING. It seems if you request a ride when they're busy, you are charge more (a lot more!). I was charged 18.35 for 3/4 of a mile ride under 5 minutes. Driver said Uber does not share the inflated price with them.

Tried to use them to get to the airport in S. Francisco. First driver showed up and told us he didn't have a permit to get to the airport, so we had to get another, then the price went up from $29 to over $40 in less than 2 mins. I was charged for 'cancelling'. Odd since I am a first time user and it wasn't my fault! Thought I would give them another chance at National Airport DC. Driver could barely speak English, could not tell me how much the ride would be because he said "Uber set the price. I don't know how much." WILL NEVER EVER BOTHER WITH UBER. I hope they don't last much longer. They are terrible, no way to contact anyone. I was charged TWO cancellation fees, would like a refund but good luck with that. Completely disgraceful treatment of its customers.

Been using Uber daily for the past 2 months. At first no prob. Then the nightmare began. Out of nowhere I am being suddenly charged a booking fee of $1.65 for every ride I request. Uber explains the fee as a necessity to reduce operating costs. Why is that my problem? When you are in business you have operating costs. If you don't want these costs don't be in business. Sucking it your customers is as low a tactic as you can employ.

Was quoted a max ride price of $27. When receipt sent to me, it read $35. Emailed Uber Help desk back and forth with company never admitting they jacked up rate after the fact. Claimed I approved... Not so! No mention of surge pricing until after the fact. Will never use again. Switching to Lyft.

I forgot something in my house. I asked the driver to hang on a minute. I jumped out, it took less than 2 minutes. I came back to the car and my purse was open. I did not notice till I was on the plane the driver stole $120.00 from my purse! Troy is his name, here is his phone number **. He is a 30 something ** man from Tennessee now in DC driving for Uber.

Was just charged $196 for a 10 mile/20 minute ride! We had to walk around to find our driver! What a ** scam! Will not do that again! Beware of the surge charge. The first request was 3.6, the second request was 5.1!

My wife took UBER with my 3 years old son from MALDEN MA to EAST BOSTON MA to a clinic. When they get there my son throw up a little bit. He only drinks milk. He does not eat any food and even his doctor knows that he does not eat any food so my wife grab some baby wipes and clean most of it but the driver was rushing her and he told her DON'T WORRY. He never told my wife that she will end up paying anything.

I have had nothing, but trouble dealing with UBER customer service. The only way to contact them is by email since there is NO phone number. Also, you get a reply from a different person each time you reply to an email. The UBER app became usable after a recent Android update, and this caused me to miss a meeting. UBER told me to just reload the app, use a desktop UBER app, download their app from their site instead of Google Play and finally said they fixed it but gave me no way to test it. I have now unloaded my UBER app and loaded LYFT, and they even paid me $50 for my first five rides, where UBER gave me nothing grief!

I use my cards all over the world and have relied on taxis. My friends were telling me to try Uber so I did. The driver was great. However my payment wasn't accepted. The only customer service is by email which is more annoying than an IVR system. You get a response but you can tell it is either automated with the just the names changed or it is a copy and paste. There is no customer in their service. It's like speaking to a robot. I normally don't work with any company that doesn't have a customer service phone number and display it on their website, but I tried Uber because of the recommendations. After a couple of back and forth emails, they finally asked me to send photocopies of documents which further annoyed me. I probably won't use Uber again. I will take a taxi.

Customer service guys have nice word and trying to chat as very friendly team, but they do not have any solution. They just play a game.

I booked an Uber car. I wait for the driver to come at least 15-20 mins, and I also call him feel time to check how long he can be here. Then the driver can find me. I asked him to drive the car to the bus station. He doesn't know where is it. He said he doesn't want to pick me, then he cancelled my booking. After that I received one email, said deduct $6.27 dollars from my bank card. I'm very angry is I never cancel the booking, why you charged me? This is my problem? I wrote an email to the Uber customer, they are no really to help to solve the problem. Make me very disjointed and waste my time. I would not and make any bookings from Uber again, and share my experience to my friends. What a terrible company.

I was an Uber driver for five months. I became slighted over their referral program. Basically, you share your link with people you want to refer. After their 20th ride the driver receives the referral pay. The first person I referred Uber claimed that the person did not use my referral code. The person told them that she signed up through my link. This was how she found out about Uber. That was the first incident in which I just chucked up the loose. Next, I referred my Godchild. I received a notice that she had completed her 20 rides and I would be getting a payment. This was in February.

I was quoted $17 and when I entered the car the driver added a seat which raised my fare. He then did the same to the passenger who shared my ride. He denied it both times. Uber simply responded to me that I would be given a quote before entering which I was and still doesn't resolve my issue. The driver is scamming passengers. They don't track how often he is doing this?!?

A friend and I took Uber from Murfreesboro, Tennessee to Nashville for a concert. When the concert was over, got on app for a ride back. It was 8.7 times normal rate. There were people everywhere trying to get a better rate. We were all in the same situation. A lot were college kids. Thank God a taxi came by and offered us a lot better rate. Surge pricing should be against the law and Uber should be heavily fined for this or shut down! Don't ever take Uber or be ready to their surge pricing! Never will I take Uber again!

Most of customers are complaining about drivers being unprofessional because they passed nearby customer when the driver just received the request. The real thing is that Drivers are not responsible for SOFTWARE ISSUES!!! Uber is responsible for that. Uber need to adjust the software for server to pick up riders 3-4 minutes before arriving near customer, but because the programmers are following the UBER RULE to be aggressive taking very fast the customers, they cant solve real problems to pick up customers in a right order so no one cant mistake anything!! Like in a dual carriageway, server dont think that you need to turn around.

Uber has charged my account for a ride that I did not even take. It was 4 a.m. Central Time and I was home asleep. Fair warning to all Uber users write down each and every time you request a ride and then match it with your checking account or credit card.

I am upset that my 16-year-old son was allowed to ride Uber without my consent and without being accompanied by an adult. This occurred last night, Saturday, July 9, 2016. Why didn't any of the drivers check his ID. He looks every bit of 15. I see this as a problem because someone's child could be meeting up with a predator and end up dead somewhere... run away from home, etc. Nashville has got to do better and not just be concerned about making money. Be concerned about child safety.

When I signed up for Uber I remember specifically asking the rep about damage and accidents. His reply was and I quote. "Don't worry bro. If your app is on and you have an Uber rider in the vehicle, we got you covered. We have an insurance company that handles all that." I forget the guy's name. He was just one of dozens of people working at the busy little Uber sign up and inspection office. Well, guess what, my car WAS damaged while I had Uber riders in my car. They are Uber riders are they not? I am "contracted" by Uber to transport their customers? I know they refuse to call me and hundreds of thousands of other drivers "employees" but they can't deny that the riders are "theirs".

Worst service of UBER. Uber disable my account without any information. I drop mail to resolved this issue min 10 time but no reply. Don't understand his issue handing approach. The worst management by UBER.

In May 2016 I had my first and only experience using Uber. I wrote to the company, called, even complained to the Better Business Bureau. They have not responded. I took Uber from LaGuardia Airport to Brooklyn, less than 20 miles -- was charged $84.59, PLUS a bogus cancellation fee of $5.

Absolutely unethical and unfair to drivers. I drove with Uber for almost two years and am ready to delete my App and switch to Lyft. I have clear evidence (screenshots) of multiple occasions where I picked up riders in 1.8 or over surge zone but was paid regular fare. Their regular fare is so low that almost 50% of my trips are under $5 each after Uber fee deduction... Such a joke. No one would let you sit in your car for $3 or something, let alone driving for 1-2 miles to pick the person, drive them another 2-3 miles, spend about 10 minutes of your time and get paid $5 or less... Not to mention that kind of people you end up dealing with, from drug possessing people to those carrying their stupid McDonald burgers into your car, which you then have to drive your car for miles with windows open to get rid of the smell.

I called Uber for a ride to the airport in NY. I waited two hours, missed my plane which cost me $300.00 for a new flight. First hour I received text driver had arrived but he was not there. I recalled Uber received text from second driver I waited another hr., again no show. I sent a text to company, finally second driver called me. He could not pick me up because road work blocked his route. I tried to explain different route or stay where he was and I would walk down the street to him. His English was so poor he did not understand either. Received text second driver canceled. To top it off Uber charged my credit card for renting a car in Calf. I have never been in Calf.

Uber lies about their incentives. For example they say $50 an hour for Lake Tahoe driving. The terms are you have to complete one ride per hour at least. However they will not give you one ride per hour. The only thing they want is more driver in that City. You will not get the $50 because they don't give you one ride per hour. They just want more driver so it will be available when customers request.

I took an Uber from Downtown Manhattan to Port Authority (42nd & 8th Ave.) and it costs $50!!! Are you kidding me right now!!! First of all the driver obviously didn't know what avenue to take even after I told him. 1 hour to get to midtown... pure BS. And why was it sooo expensive. Because the base fare is $7.00 and then $13.16 for 3.51 miles and then $31.51 for the 49 minutes that I wasted in the damn car. Grand total $51.67. Never again... And I would advise everyone to stay away from Uber if you don't want to get ripped off!!!

Up until 2 days ago, I had been an Uber partner for over a year and must say their practices are very questionable. 1st point, DRIVERS. How can a company claim they do "background" checks, and on countless occasions have the drivers be a bunch of menacing idiots, providing questionable rides in even more questionably safe cars, all the while being more focused on his/her phone conversation than the road. SERIOUSLY?! Now if these checks were, in fact, being done, then why the battle for not allowing drivers to be fingerprinted? It's an honest question, and quite frankly, a legit one. You claim your drivers are safe, but are unwilling to back that up with something so simple as fingerprinting?! LET THE BUYER BEWARE!

I have been an Uber driver for a few months now. Uber drivers beware. If you have a rider who is going to get sick in your car, get them out of your vehicle as quickly as possible. Uber does not protect you against damages to your vehicle and getting them to get reimbursement for damage to your vehicle is like pulling teeth. One of my riders got sick in my vehicle. First I tried to download the pictures to their app under "My rider damaged my vehicle..." The app doesn't allow me to download. I had to go down to the Uber Center location because Uber doesn't have any over the phone representatives to support you when damage occurs.

In my opinion, Uber does not live up to the ethical standards they claim to have and does not respect their customers. I will avoid Uber to the best of my ability going forward and have moved to using Lyft which is much better. Here’s my experience: I left very nice expensive speakers on the back seat of his Uber and sent an email to Uber later that day which said I should contact the driver.

Someone stole my car on Father's day, June 19th. So my aunt suggested I use Uber. I'm in medical school with one more year to go. My school is 5.5 miles away from my house. On Tuesday morning June 21 I requested Uber, the trip cost 9.97. To get back home it was 9.98. Ok I was cool with that. But on Thursday morning it was 17.87. I didn't expect that. I told everybody who would listen at my medical school and many people had the same story. Advice I got was to just get up a little earlier and get a cab the fare will be 7 dollars. Three days of coming and going with Uber I am 60 dollars in. One of my schoolmates felt for me and offered me a ride home Thursday.

Three time is one week I had to fight them on so called "guarantees". First on a guarantee for referring passengers which I sent approximately 7 emails back & forth before they upheld their simply $20 guarantee and also twice for a special weekend guarantee where they wanted as many drivers on the road and promised a specific amount of money which not only did they not back up, I had to go back and forth again with them on it. If they upheld their policies, I'd give them 5 stars. The people you meet, drivers and riders are awesome. Unfortunately, the company lies constantly. What a shame.

On 06/14/2016 a little after 9 am one of the drivers for Uber came down my driveway and tried to turn through my grass instead of backing out like he came and not only destroyed but landscaping, took out the water fountain but mowed down my kids' large swing set. We reached out to Uber who told my son who was in the car at the time of the accident that an adjuster would be coming out to assess the damages. We have never heard from them again. They are accountable as this is the driver they hired to drive for them and that man should not be driving anyone around. Also he could have killed my son! Something needs to be done about this!

I had 6-7 free rides which I was rewarded by referring my friends. Yesterday I referred one of my friend and she received first free ride and took a ride. I received a mail stating that I have earned free ride of 125/-. I then booked a cab in Uber but when I reached my destination I was charged the whole amount. I opened the app after paying the driver and saw there was no free rides available for me whereas day before yesterday I saw 6 free rides which were not expired also. I immediately mailed to customer help and they replied that I have misused my account to get a free ride. This is ridiculous.

Daughter and friends took Uber NJ to Philly for $50, great! BUT to get home they charged them $250... when they got an estimate of $25-30. It just showed up on their credit card and Uber refused to refund the money. They just lost a lot of business as my friends, family and company are now using LYFT. How many other people have they scammed!

I drive four fares for Uber. People please; don't go into this business. I've read some poor people actually buy newer cars in order to drive on Uber?! You have got to do your math. Decisions like that have to be done educatedly. I live in Jacksonville, FL where the average rate is .75 cents per mile. Uber ONLY pays a driver while the rider is having the ride to their destination. The IRS values every mile you ride in your car at about 55 cents. That is the cost for gas and wear and tear on your vehicle. Then comes the driving you do to the point where your rider is; and after you drop your rider off to the next rider. Uber does not reimburse a cent for that. So your actual revenue is less than 20 cents per mile. That could be about 2.00 dollars per hour. It's way less than minimum federal wage.

I called Uber this morning to schedule a pick-up. When the driver arrived, the name on his I.D. was different from the name given me during scheduling. He said he needed to have payment in cash ($8.00). As I was going to be late for a doctor's visit, I paid him the cash. Uber then charged my bank account for the fare. I have tried to reach Uber numerous times, numerous ways, with no response. A customer service phone number instructs me to contact them online. Their website suggests I sign-in to report an issue, but when I hit the button to do so, I get a note that says "Page Not Found". Horrible, unreliable service and drivers... too good to be true.

On April 9, 2016 at 1:00 am I requested a car from lower Manhattan to Sheepshead Bay, Brooklyn which is a long ride. I watched as the map showed the car getting closer and only 1 minute away. I waited for another 10 minutes but the driver never showed. Then the driver canceled the ride. I tried again and another car was coming and never showed. Also the app showed the driver around the corner a minute away. After 10 more minutes I canceled. My friend who was with me requested a car from lower Manhattan to the Upper East Side in Manhattan and guess what, the driver showed. Uber charged me two cancellation fees and I had to take the subway at 1:30 am for an hour and a half to Brooklyn.

Started driving for Uber Nov 2015. Made good money so upgraded my vehicle March 2016. But due to tags being TNC, can't transfer unless TNC is removed. Now trying to reapply with Uber and I'm getting the run's. Even the referred driver I invited now after they completed the required 50 trips they told me that the driver didn't meet a requirement but which requirement? They won’t list nor directly tell me also why my background isn't going through. Would never again refer anymore contacts to this faults lying. No real contact by landline place to anyone. Also watch your taxes. They don't report that 20-35% they take from you on you 1099 naughtier. Eye Wide Open!!!

I have noticed in the past months a serious decline in Uber service. Drivers are incredibly unprofessional. For example, today I was late to work so I requested an Uber. A driver accepted my request and the app showed he was just 3 minutes away. As I am waiting, I see the car move away from my location instead of closer. I call the driver, who tells me he is coming around. After waiting another 8 minutes, and seeing he is indeed coming around, he suddenly- and for no reason - cancels the trip when he is just a half block away.

Noticed activity on my iPhone today saying that my Uber ride was en route - well that was interesting as I was working from home and had not called Uber so I cancelled it without thinking anything was wrong. Went to drive my car to yoga and a new message comes up about my Uber driver is en route! Now I am curious so I go into my account and see that there were several rides since midnight - one for nearly $500. the interesting part was they were in Detroit and I am in Atlanta and had not been to Detroit in over six months and I always rent a car when there. In any case I send a message that I think there has been fraudulent activity and briefly explain what is going on - no response nothing! So I call the driver that is supposedly picking me up and tell him that I am in ATL that this is a fraudulent ride - he hangs up on me.

This co. charges for locations that the rider never went to. When you complain the cust serv is about 15 people answering you and no one has a clue what the other is saying.

I have never heard of a multi-million dollar business that doesn't have a contact number for its customers to contact for service, support or assistance. Absolutely ridiculous, sounds like they are trying to avoid the public... I refuse to give this company any more of my money until they recognize the importance of public relations and communications.

The initial fare was almost double what the return fare cost and this was done to cover the "free ride" discount! The distance varied by 2 miles, also, to and from my appointment. I used Uber in the Morning of May 25, 2016 to take a "12.86" mile trip (which was actually shown to be 9.86 miles) for an appointment. I was not told the price at all so there was no disclosure made. I was promised an discounted ride I signed up. This is an Unfair Trade Practice, and it is a Bait & Switch tactic. I believe that the FTC and the U.S. Dept of Consumer Protection should investigate Uber. There may be cause to impose fines and/or imprisonment. This may also be Consumer Fraud which carries a minimum of a $50,000 Punitive Damages penalty.

This past Friday, May 13, 2016 at 4:40 p.m., I wanted to try the new UBER app to order a car. It was raining and I am disabled. I followed all the instructions on the APP 1. pickup location 224 West 57 Street & Broadway 2) destination, Sheepshead Bay Brooklyn. etc. and they sent me the name of the driver and you can see how far away he is from your location. I was waiting for the price of the ride which I thought should be automatically; some kind of confirmation number so I can have the option to not accept the car. The driver came and I figured he would know, as soon as I told him where I had to go, he was complaining that the trip was too far, a lot of traffic for Friday and it is raining. I asked him how much is the ride. He had no idea, but he kept saying to me it is an estimated price. There is no set price. That was not what I expected, so I asked what will the estimate be he said up to $200.00 due to the rain, heavy traffic.