Uber Reviews

I booked an UBER x car from Grand Central to Bed-Stuy and was quoted about $23. Driver was on his way and I got a text that said the fare changed due to increased demand. There was no other information on the app on the fare increase. I texted the driver and asked how much the surge was. He texted "2.2" which I thought was $2.20 or about 10%. I got a receipt for $67.00!!! Or 2.2 TIMES the fare. Numerous emails late and they only want to give a "Courtesy credit" of $18, still paid $50 for the fair quotes at $23.

I ordered a ride to get to work, the ETA said 15 minutes. The driver showed up in 8, and while usually that would be seen as a positive thing, I was not ready to leave yet since I thought I had 7 more minutes. Uber has a feature where the driver cancel the trip 5 minutes after arriving at the destination and it automatically charges the customer $5 even though no service was provided. This happened to me all within the 15 minute time frame I originally agreed upon with the initial Uber request. It's only $5, but it's a matter of principle. On top of this, their customer service is nearly non-existent as they don't even have a phone number to discuss this with anyone. You can only correspond through email which is very impersonal and a massive hassle. I cannot believe how shady they came across with this.

I own my car... never rode with Uber. I have been charged through my card and email address with my card in my possession. I have not been able to contact a live person with different attempts. My son living in another city with his email address and my card numbers with no history and no Alert to my address... All of this has been reported to no avail. To ride Uber and never have, I have tried emailing with no response. They have my and credit card information. They have recorded my son's name, address in another city, with my credit card info... with no travel history that we can see and I haven't receive an Alert on my PC. This information has been reported... with no results... No live contact.

I tried unsuccessfully to get a ride with Uber. My first driver cancelled on me without an explanation. My second driver took twenty minutes to try and find me, but could not because of road closures (Lyft was able to find me just fine by using a traffic app). Uber charged me a cancellation fee for the second trip and now refuses to refund me despite it being their fault. The driver told me to cancel!!! Uber's customer service is only through e-mail, so they sent me abrupt e-mails refusing to refund me and closed out my ticket.

First time using this company and last one. Uber has a glitch in the system and the driver was directed to another address. I called him and he refused to come to my pick up location and Uber charged me $5 fee for canceling. I ordered the same service for a second time. The same driver and the same issue. He was sent to another place. I had to walk one block. Upon arrival he showed me Uber sending him to a place that I did not request.

I have been in contact with Uber several times on different matters, one of them being that I had purchased an Uber gift card and was using it for my rides, uber charged my credits on my account and also charged my bank account. They had returned most of the rides back to my account except one. No matter how many times I have contacted them, they still have not given me back my money. I also had an issue with a gift card that had been purchased, it did not make it into my account and no matter how many times I contact them using their email helpline, they still have not put it on my account. It just turns out that the service is not worth all of the trouble, no phone number, no customer.

I'm informing you of some issues that are occurring while using these services. My girlfriend uses uber 5 days out of the week to go to both her school and her work each day. However, we have noticed more lately that the uber drivers keep canceling the rides. It will say they are arriving in 13 mins or however far they are then when they get close they cancel the ride so we request another trip but no 1 is available or it takes up to 15 or sometimes 20 mins to even get another person to accept the request.

My Uber account was hacked Monday 5/1 in Russia. I have tried every avenue to contact Uber, phone and email no longer active. They say to log on but that is impossible due to hack. Have replied to every bill, get Russian answer, I suspect auto. Did get email, they changed password. No reply to that email either. They reversed 12 charges but they keep coming, 2 more Tuesday night and 3 today.

Do I have to give them "One star"?? I had tried to schedule the ride thru the Uber app and it said the request had failed and was not scheduled.The app would not let me redo the ride request, so I went and ordered a ride from Lyft. The driver from Uber showed up so I took the ride and had to cancel the Lyft ride, which I was charged $5 for canceling. I would like to be credited the five dollars I had to pay for the Lyft ride I had to cancel.

I was picked up for a ride to the Atlanta airport on 4/27/17 in what was supposed to be an UberX. Uber's stated standards for an UberX are a 4-seater car. But I had to ride in the FRONT SEAT of a teeny-tiny, red 2-seater. I had to hold my luggage on my lap because it was so small. And worst of all, it was driven by somehow who didnt know how to operate the GPS. He said, "Sorry I dont know how to use the updated system." For more than half the ride, the GPS kept trying to redirect us back to my house (the starting point). I was having to try to figure out how to operate the system for him. Which is not what I paid for! It was incredibly stressful.

I just wanted to know why Customer Rating is displayed on Uber app... What it is related to... So based on this rating, do drivers have authority to cancel our booking?? Or just to show customer that you have to keep quiet if at all you are unsatisfied with the experience... I mean we should give a rating of 5 to all drivers so that they should give us a rating of 5... From my point of view, customer should have a chance to rate a driver as it can be useful for other customers while selecting a cab... But in this case, I just wanted to know why you are providing drivers to rate us... So in this case, as how Uber drivers will be asking us to give rating of 5, we should also ask them to give rating of 5... So do I mean it correct??

So I am away in Vegas and I called an Uber for my daughter in Los Angeles to pick her up at school and take her home. I've done this tons of times with Uber. The school 10 minutes or 3 miles away. It is straight down the street. So I see a charge for 12 dollars and I look and I see the Uber driver picked up my daughter, drove past my house and took her 20 minutes out of the way and then took her back home. So I say that has to be a mistake. I dispute it. No way a 10 minutes ride is more than 10 dollars and I picked a Uberpool so no more than 6. The driver picks up a second person DOWN THE STREET FROM MY HOUSE and goes and gets on the freeway. My daughter let him know he's going in the wrong direction and he still take the second person home and then bring her back. Making a 10 minute ride 30 minutes.

Multiple experiences with Uber India via email has convinced me that their staff's competence, training level provided to them by Uber India and their internal group who frames processes for non US countries SUCK BIG TIME. I have used them in the US sparingly mostly to & from airport trips. Never had an issue with promptness, billing and quality of ride. Ride quality - one expects clean vehicles on pricier rides. Nopes. Many stink worse than a public transport. Billing - despite using same credit card on multiple previous occasions, I am told they can't charge it on some of the rides.

I contacted Uber and driver canceled late with me causing me to miss my appointment that he was to take me to. I took a taxi at the last minute but was still too late. Wish I had called a taxi to start.

I drove for Uber for about 4 months in Tucson. Riders are a bunch of crybabies who will leave a 1 star review if you don't let them drink their coffee in your car. Uber has fostered this mentality with its feedback system giving the rider a disproportionate amount of power. It was common for a rider to be disrespectful or abusive. Riders Never tip. Getting paid 95 cents per mile is nothing for what you put up with: traffic congestion, unreasonable riders, canceled rides, wear and tear on your vehicle, increased insurance rates, long waits at the airport, drunk riders, etc.

Been charged extra ride. Not one spot. 10 time is hilarious disgusting and I'm professional. When I look at my bank statement overcharge me many times in one day. From 7 to 10 charges to my debit card value of almost $300. I new to Uber and I'm very dissatisfied with this. Outcome are usually much every trip I make with my banker. Stay mad. But when I see you there I'm charging just one day 5 to 10 times. It's very unfair to me. Sorry I will never use Uber again.

I had requested a pickup and app showed 3 minutes, then 6 minutes, then 7 minutes so I cancelled and decided to get the bus. While waiting at the bus stop about 5 blocks away, the driver called and said he was there. I told him I left but he asked me to wait for a couple of minutes. Despite the fact that the bus was only 5 blocks away, he couldn't find me. My dumb decision as I let two buses pass by and as the 3rd bus arrived, my driver pulled up and told me he found me because of the passenger in the car. The first thing was that the driver was new, ok no problem, but the car had the overwhelming smell of flowers that you couldn't breathe. Then he took me on a circuitous that resulted in me being trapped in downtown traffic the complete opposite of my direction.

I made an Uber reservation and after waiting for several minutes, the driver never showed up and then he cancelled the trip. I have 2 issue here: On top of this, Uber charged me with a cancellation fee, how ridiculous. I then again tried to reserve a ride, and now they charge me with $33 more with a reason of high demand. This seems like an on-purpose rip-off or a fake demand created. Will never use UBER again.

Driving for Uber was a bad experience. There is one enrollment office in South Florida and you are treated like cattle. When you become a driver, your app does not always work. There is no follow-up system that allows review of drives completed and so verify your earnings. Phone calls are not answered and messages are not returned.

I was charged a cancellation fee when an Uber driver cancelled my call 2 minutes prior to arrival. I tried to get a refund and they would not give it to me. Uber does not have the right to refuse a refund due a driver canceling trip. This is downright fraudulent. Driver canceling trips has nothing do with the customer. I will never do business with this company again.

The other day I took Uber to my physical therapy appointment. I go using Uber every two weeks. I have been using Uber for this for about a year. I go to my appointment and return straight home. This time I was overcharged by more than $12 dollars. Uber claims I changed my destination on the return trip to my home. Obviously the driver neglected to report I had reached my destination before he continued to his next location so I was charged for those miles. Uber refuses to acknowledge the error and after numerous emails only respond with the same canned response. They won't even check with the driver or my trip history. And no phone number to speak with a live person. They don't care about their customers. I am switching to a different company.

After using Uber (linked to Paypal), my Uber account was hacked. I received a text message in a Russian language. If I'm in Florida, how can I be using Uber in Russia? Hello. Next two large charges appeared on Paypal. Paypal immediately rectified the situation and imagine that they actually provide a phone number where you can call them! Uber. No. The hacker changed the name on my account and password so I can't log in. I've made 10 attempts to get this fixed - to no avail. Uber won't let you talk to anyone. And if you can't log in, you're hosed. My credentials have been compromised and they could care less. I can't even cancel the account. UBER BEWARE. What a scam operation. Guess my next steps will be an attorney.

I requested a ride via Uber last week while I was at the San Diego Padres stadium with my kids. The driver assigned to me claimed erroneously that "roads are closed" and simply gave up. Roads were not closed. No attempt to establish a separate meeting place. I suspect they got a better offer on another ride and ditched us. Took a real taxi cab and got to where I needed to go. I then found Uber tried to charge me $5 for the "experience". I disputed the charge and got that taken off my credit card. Not paying a penny for botched service. I will never bother with Uber again, period. You may pay more for a cab, but it's worth the added investment to ensure their commitment to pick you up will actually be honored and carried out professionally, unlike amateurs off the street.

Recently I got charged 2 $5 cancellation fees for requesting rides I did not request. I have no idea how they got requested and Uber not only didn't help but charged me for it! The fact that I have never cancelled a trip, that the requests were 10 mins apart (odd), and the customer is always right (if you want them to return) should have been enough for them to waive these fees. But they didn't. And I couldn't get anyone on the phone only email. They kept sending the same boiler plate email that they had investigated and the fees were legit. Terrible customer service that is going to cost them money. My husband and I were using them for work and personal and have since deleted our accounts. Now using Lyft.

I have never used this company but I magically got a charged from them at 4 in the morning when I was still in bed a sleep. It was a headache I went back and forth with this disrespectful company all day long trying to figure out where my card was used. But they had not will to help me, no matter how many times I told them I have no account with them they kept asking for my account information with them. I think it is so wrong they will protect thieves that work for them and won't do a thing about it.

I was charged a cancellation fee by a driver I never requested. I was already in vehicle with a driver who was completely confused because the requested Pool had him pick up 2 people from same location. I send Uber a message explaining this and they issue me a $5 credit to account. NO, I want a $5 credit back to my bank account! It may seem petty to some but I control my funds not Uber or anyone else. I explain to them I want refund to my account and their response that in accordance with their cancellation policy it can only be credited to my account, I've looked at the site and there is nothing that visibly shows cancellations are only credited to accounts. And if I'd known about this policy I would've discontinued use with Uber long time ago.

While leaving Coachella festival on Sunday we were required to first go through the app and we would receive a 6 pin code to give to the driver. While he wouldn't give me his name I was able to get his license plate number California plates #**, make and model of vehicle was a jeep Cherokee. This man refused to give us a ride because we were heading to Indio and told us he would only give us a ride if we were going to Los Angeles or Orange County. This is the worst customer service as we were ready to go home and he just straight out denied us a ride because he would not make the money he wanted by giving us a ride. You guys shouldn't hire people that don't care about customer service and just deny people a ride because they simply don't think it's worth it.

Me and the birthday girl my best friend and one of her friends went out to celebrate her birthday. The plan was we all pitch in for a ride there and back and since we all lived in the same direction we would just have the driver drop us off individually until he reach his destination. (Which we normally do with no problems) We dropped off the birthday girl 1st and then 5 blocks away it would be my turn, but this driver refuse to turn into my parking lot which left me no choice but to just have stop in the middle of the street to let me out. As I got out in a hurry I dropped my keys in his Van. I had my friend contact the third girl but she was too drunk to pick up.

An Uber driver named Andrew driving a Ford Fiesta ** verbally assaulted my daughter and her mother. He called them both several **. I heard the commotion and came out to see him circling the block for a second round of profanity. I found out later that he used physical contact trying to remove them from his vehicle at the wrong stop.

I recently applied to drive for Uber. It's been weeks and I still haven't heard anything. I have a clean driving record except a ticket I got a few years back because my license had expired because I moved addresses and never got the letter to renew and due to my busy schedule I never even thought to change my license at the time because of the move.

This "company" never responds to Emails or complaints... even wrote to the CEO (travis@uber.com) and no response. The app sends error messages with a link that goes to a page that says "Sorry, we couldnt find that page". Unfortunately Lyft does not operate in Kansas City, Missouri... so we are SOL.

Uber should review how to serve his customers. To delete my Uber account, it takes me 2 days and more than 10 messages-conversation with Uber Help Staffs (please review the history of messages)! It make customers like me scare and bore Uber! Let customers delete their own account as easy as creating an account! They also have no official notice by email to me about deleting my account and credit card informations.

I have to have my vehicle inspected, no problem there. There was an option that I could do it via video chat, so I did. Through the Uber inspection page/site. Well they have no clue what I am talking about and that I have to upload documents that I was not given. I was told via video chat that Uber would get the inspection right away, 2 weeks later and still they do not have anything. I have tried to get a hold a person to verbally talk with and nothing. Just emailing and then there are more than one person trying to help and then it get aggravating. I think they have the worst service as far as helping the drivers. I am about to no longer drive for them because this is just getting out of hand. If you want to have great drivers give them better service when it comes to helping them.

Driver never picked me up and I was charged a cancellation fee. He never arrived. I was waiting outside. He never found my home address. I contacted Uber and this was their reply: "Thank you for getting in touch. We've reviewed this POOL trip and can confirm that you were charged a cancellation fee appropriately."

Let's be honest, who would mind paying couple $$ for a ride and relax in the back set listening to music and not dealing with traffic, especially here in LA. But Uber won't let you enjoy this convenience as much especially recently when they changed some of their policies. Here is an example, it is late at night, you just had fun in your friend's house and it is time to request Uber to take you home. You request Uber. Wait outside for the driver. In this phase, ETA become slow. 8 minutes waiting.

I have been using Uber for many years (especially as a consultant, I used them weekly for my work travel to/from airports) but was disgusted with the way the company treated me as a customer. On 4/13, I requested a pickup from LGA, Terminal C, Pickup area 1. I attempted to call the driver 5 times to let him know my exact location at Terminal C pickup area but got his voicemail each time. I waited over 15 mins just to see him drive past the requested pickup area and continue to drive through all of Terminal C (as I was trying to chase him down) without slowing down or attempting to pull into any of the subsequent pickup areas to look for me.

Be alert for selecting UberPool for a reduced fare but being charged UberX or Economy at double the fare. When attempting to resolve, the company will state things such as 'we've adjusted a fare in the past for you' coupled with 'your fare is correct,' finally with a conclusion of 'your driver selected the trip in good faith.' I have been an Uber passenger on many occasions and never had a fare adjusted. My fare was absolutely incorrect and my driver selecting my trip is great, however, I wish to not pay a much higher fare for a type of ride I did not select. Uber leaves their customers with no additional help or recourse but to dispute charges with their credit card company.

I took an UberGo taxi today morning from my home (Tambaram) to my office MRC Nagar. I saw the payment estimate to be around 304-350 but I was charged 484. Added today is my first Uber ride. I also struggled with making payment via my card. I dont have payment wallet option so I have previously added my card details to the payment option. But the payment gateway through my card was not enabled. Need proper explanations from authorities.

On 4-17-17 I signed up as a new to Uber customer. I tried to schedule a ride for the following day, but not knowing how Uber worked I inadvertently requested an Uber driver for the wrong day. When the driver profile popped up I called him and told him that I had inadvertently order the Uber ride for the wrong day, he said (the driver's name was Javier) he would cancel the ride for me. I trusted that the ride was cancelled, but to my surprise another driver was on his way to my home (David), I immediately cancelled this driver and suddenly was confronted with a popup saying I was being charged a cancellation fee of $5.00. I never ordered a second driver, so I do not know how another driver could be sent.

Uber driver and the people that work in the office is very unprofessional. They do not pick you up in front to your door, the drivers are always canceling and you're stuck with the driver's cancellation fee which is unfair. The only communication you have to complain is thru email which is stupid. It should be a phone number for you to dial and speak to someone.

Concept of Uber is great. Try finding customer service is the pits. Once you contact them via messaging you will find that if you have an ongoing conversation, replies their system is set up to tag next available service rep. Meaning every time you send in your reply, a new service rep has to review all the conversations to get the rest of the customer’s problem. Extremely time consuming on both parts. My wife is presently texting them as I write. I'm not a patient man and have spent two three days going back and forth on a relatively simple question. "How do I add my payment method to my account". Simple right? What a BS management team they have. It usually lies on management too.

On the evening of March 25, 2017, I scheduled an early morning ride with Uber for March 26 to Dulles airport. A few minutes after our requested pickup, the driver called and said he was on his way. We noticed on the Uber app that his vehicle was at Dulles and was not moving towards our location. The driver subsequently called and cancelled the pickup. Since we did not have sufficient time to make alternate arrangements, we drove our own vehicle to the airport and paid $272 for two weeks of parking. We noticed that the Uber vehicle remained in the same position in the Dulles area while we were in route to the airport. Up to this experience, we have been pleased with the Uber service, however, we will not rely on Uber again when we need to be somewhere at a certain time.

I'm not sure anything is in place to go after this deceptive "company". I can't even call this a company. It's nothing, it's an app. The charging practices have to be illegal. They come up with their own rules and prey on anyone using this "app". I see them losing out on their "app" and lawsuits will start piling up. Everyone thought the concept was good, I'm seeing the loopholes and Uber needs to go.

March 11, 2017 2:30 PM realize that the students I drive to Washington DC Stadium to see a concert for St Patrick Day... Did pee inside water bottle, and pee on the floor. Disgusting. Next damaged and scary one people, I was driving on April 02, 2017, cut with razors my leather seat and damaged also with cut the back seat. My Suburban car is new 2016, I work hard for to pay and Uber told me they will reimburse me if I send the estimation not later than 5 days. I did in 2 days, now a stupid guy in India or Philippines, who do not know what he is talking about say, something about and try to argue for something who was already agree. I can't wait to get customer service for drivers in USA!!! Drivers be aware please.

I did one trip last month with Uber. But still I didn't get paid for it. I contacted with them. They all are liar. The day I did the trip same day I e-mail to them. They said “you will see in your partner dashboard.” But didn't show up. Then I e-mail again. They said 48 hours. After 48 hours I e-mail again. Now they are asking for information again. I said “how many times I've to give you information.” Then they ask for trip no. I said “the day I did the job from that time it's totally vanished so how I'm gonna give you trip no. Only I can give you passenger name, approximate time, pick up address and destination” and I gave it to them. Then they said again 48 hours.

Just recently signed up. First time was good $10. Second time same route from work $25. I contacted they gave a refund. For the next Five rides to and from work no problem. On the sixth ride I got to location which was very short. Requested a ride. On walking out the door, I notice driver was still there, he told me cancel and Re-request and he'll get it, but while I tried to do that I got a message saying disabled account. And keep getting the run around with having sufficient credit balance in Uber gift credit and now I don't have a ride.

Visited Orlando Florida and used Uber twice to return from Universal Studio. The first day I was charged 15.88 and the second trip cost 9.34. When I questioned the first driver about the route we were taking he advised he missed his exit causing him to take the next exit which was completely out of the way. The second driver took the direct route with no problem. When I questioned Uber customer service they explained how algorithms work and found no fault with the fare. I received my receipt and noticed the total should have been 12.84. They did refund the $3 difference but refused to acknowledge the difference in price between the first and second driver even though it was entirely driver error. After researching this seem to be a somewhat common practice. Will use Lyft in the future.

I used Uber regularly as well as UberEATS. I loved the convenience! Once... Today I had a meeting across town. When it was over I requested an Uber pool for the cheap price and I had two hours before my next appointment. I'm thinking, "shouldn't take more than an hour". I was WRONG! The driver that picked my ride drove past me a minimum of 3x. I saw this on the little gps the app provides. The driver eventually started heading to the OTHER side of town! I tried calling twice to make sure he wasn't lost but he forwarded me to his VM both times and never reached out to me. Eventually, he heads away from my location and the ETA becomes even longer.

I recently had THREE Uber rides charged to my credit card, charges which my bank originally refused. When I complained to Uber via e-mail, I got a series of potted replies, with them eventually asserting that "they believed the charges were legitimate." Only after having the charges reversed with my bank and contacting Uber a fifteenth time did I get the explanation that my credit card details must have been acquired OUTSIDE Uber and then linked to an Uber account. This is NOT a very convincing explanation.

I have had an ongoing complaint with Uber and it has finally hit the boiling point. I have been taking Uber quite faithfully twice a day for several months now and my pick up and drop off locations have never changed however Uber consistently changes the one address every time. I was OK with that since I was still getting where I needed to be until they started changing the quoted fees as well. When I called them out on it they would say that they had checked and that the information they had was correct. I have emailed them copies of the address plaque on the building where they are picking me up and they are still insisting that I am being picked up at a different address and that it is a longer ride and therefore a higher fare. The address they are insisting is wrong. Is the address for the commuter train station! The really irritating part is that the place that they are insisting I am being picked up at is the building where they house the trains!!

I requested a Uber ride which I never received and was charged. I tried to get another ride in place of that ride and they're trying to charge me again. There is no one to talk to. You have to email to hear something back and no one has contacted me yet. I've heard all these good things about Uber. I will never use the services again.

Cell left in vehicle on April 1st, 2017 while visiting Colombia. Only way to contact UBER asking for help is by the web page. Driver did not answer or UBER did not contact the driver. I left several messages immediately and during the next following days. UBER only answered my messages more than 2 days later. Driver called over 2 days later indicating that the cellular was not there. UBER said "no more to do".

It has happened to me 2 times in a row that I had scheduled a ride and the drivers never showed up. I travel on regular basis and I schedule a ride a night before to the airport thinking I will be on time because of Uber. I missed my flight 2 times and never got refunded for my plane fare. I sent an email stating my complaint. The first time they never got back to me which was on March 19th 2017 6 in the morning. Same thing happened today. Also I had a flight to catch.

I live in SF and I will NOT use Uber (and Lyft) anymore because of rude driver behavior. I have found too many of the drivers, from those companies, don't follow basic courtesy of at least pulling off the road for a pickup or drop off. And I mean with a curb space a mere 2 feet away. In fact I saw a driver pick up a passenger in the middle of an intersection (granted it was a 3 way intersection). He block the traffic as is so often the case. Both companies need to list to their customer that the driver will stop at the closest parking or off road location. And drivers need to pull OFF the roadway.

I used Uber once in a while because 1. they are really expensive. Their app has got problem. 2. I can not contact the driver in any way and every time I try to contact them it directs me to Uber Help which I believe there is nobody there to help. 3. You can never call Uber and talk to somebody, it sounds like to be that the whole thing is software and machine controlled. 4. If you by any chance cancel your ride they will charge you... 5. They are screwing taxi drivers, which are after and better. 6. Where I live they only have UberX which is nonsense and it is more expensive than Uber. They are making tons of money with their stupid application and system therefore I am deleting the app.

They deducted total 202 Rs. for very short distance share/pool ride while showed only 54 Rs. while booking the cab. They first deducted 148 Rs. from my Paytm account after the ride completed on 22nd March around 8:30 pm. Then while I complained to customer care, next day they told they adjusted the fare to 54 and rest 148 will be refunded back in 3 days, and again deducted 54 Rs. from Paytm on 23rd March in the morning 7:53 am (I did not take any ride). So total 202 (148+54) Rs. deduction happened. Now after 6 days while I inquired asking about my money they told it was longer route and refund not processed. While I did not take any longer route after asking again and again. Also they only saying money is adjusted and no update about refund. Such a cheat.

I was in NYC last night Wed 3/29/2017 with a friend. I came in by helicopter and was departing later the same way. I never requested a ride. Nothing on my phone showing I did. But there was 2 missed calls and a voicemail. 1st at 7:37 pm, then 7:39 pm. I called him back and he said he would need to charge me a cancel fee for not showing up. This has to be a scam, as there is no evidence on my phone that I ever requested a ride. I did contact Uber and they said it was a legitimate charge??

Uber will lose the race to Ola eventually. The negative news they find themself surrounded in will soon bring it down. I did not give much to those negative news until I recently (28th March 2017) witnessed their lack of customer care. The Uber cab was requested to reach Ramaiah Hospital at 3.00 pm. He did, but he refused to pick up my aunt who was on wheelchair. She was released from hospital after full recovery but aged 91, we did not want her to walk. He zoomed away in style. What did that moron expect when a customer calls from a hospital. We called the reliable trustworthy Ola and reached home sound and safe. In the process Uber lost a potential base of at least 50 customers (all my relatives whom we shared this incident with and we decided to stay away from Uber).

Had difficulty figuring out the app on my Phone and as a result had to cancel the trip as soon as I entered it, the address I had entered for home and the place I was going came up wrong. I did not notice this until I booked the ride. Soon as I realized the error I canceled the trip. I actually had this error several time and canceled my ride. I made several other errors in trying to schedule a future pickup time and had to cancel the ride again.

A week ago I tried Uber (hotel near LAX). I was told a car would be there in 5 mins but then the driver called and cancelled. A second one did the same and I got a cancellation message. However, I was charged $5. I reported it but all I get was a "credit." This has happened before - in NYC. Complained but all I got was a credit which I have never been able to use. In any other business this would be called scam. In future I will use a cab - at least I don't get charged when they are not there.

I requested Uber 3/24/17. We were going uptown. I live 10.2 miles from downtown Nashville. My rate was quoted at between $15 and $17. We used Uber there and back. I checked my bank account the next day and to my surprise Uber had charged me $34.50 going to Nashville and $15 coming back. When I inquired about this I was basically given the runaround telling me that I put in a different address than where we went. Once I showed them the Google mileage and the receipt that I printed out from Uber showing that I put in the correct address, now they have changed it to "It was a demanding night, so the fares went up." That is really funny because the girl who drove us said it was a slow night. Uber overcharged then tried to lie about it. I will never use Uber again.

I have been using Uber for a couple of years now. I use UberPool at least once a week. I recently requested a ride home from babysitting and was pretty upset when I was charged more than what I agreed to and that they wouldn't honor the initial price. The price I was told was $5.83, but when I got home I saw that it was $11.12. The driver did miss the exit and add more time and distance, so I figured that once I explain this to customer service that they would refund me the difference as this was not my fault. I hope that the driver didn't do this intentionally. They did not, and are standing by what they charged me. I am pretty heated and I am going to start to use Lyft as much as possible even though it is a little more expensive. I am super disappointed with their customer service.

I woke up one day to find that someone had ordered a ride using my account in Philadelphia while I was asleep in New York. Naturally, I changed my password and sent an email to Uber's support team so that they could look into the issue. They did not look into the issue whatsoever, would not issue a refund, and failed to provide me with a number to call so that I could speak with a representative. Apparently, if someone steals your information from their poorly protected site/app and uses your money to pay for a ride, all Uber cares about is that someone paid for the ride. This will not be the only place I file a complaint.

I have ridden with Uber 3 times, each time with drivers who are new to America and don't speak English. When I want to make sure I get English speaking driver, I have no way to call UBER. It is just easier to pay local cab a few dollars more for known drivers. I have deleted Uber.

I have had a UBER driver who lingers in front of my apartment window... sometimes with headlights on and shining into my apartment. He lurks out there all hours of day and night. I have called the police and contacted UBER... nothing was done!! UBER response "We cannot address nonrider complaints." He drives a white Lexus in LA license **. Complain if you ever get this creepy driver!

Requested a pickup in Seattle at 4:25PM on March 23rd and the request was accepted with a 7 minute ETA. I placed the pin exactly where I was standing in a very visible spot on a sidewalk that was easy to access. Watched the driver drive all around me on the Uber app but never coming closer than 3 or 4 blocks. After 30 minutes of this a message popped apologizing for the inconvenience, but the DRIVER cancelled, which now made me late for my dinner reservation. Adding insult to injury, I also saw that they charged me a $5 cancellation fee. I immediately disputed this and after many exchanges where I explained what happened and also pointed out that the driver far exceeded 5 minutes past the 7 minute ETA which entitled ME to cancel per THEIR OWN POLICY, the most they would do is "promise" a $5 credit on a future ride.

Last Monday 03-13 I called Uber for a ride from Pomona Ca. to Ontario Ca. Airport. I got a contact and it showed approx. $18 dollars. All of a sudden the page went blank. I called Uber again requesting Uber again and the charge came up as $38.00 and gave a name of the driver and he was less than 10 minutes away. So I am in the parking lot of the business with my luggage, when he drove in. I waved to let him know I was the one. I am sure he saw me he was within 50-75 ft. away. Without hesitation he did a hard 180 degrees and sped out of the parking lot and was gone, without a word. I was a bit aggravated, So I dialed up Uber again. To the same pickup and same delivery points.

I have been an avid Uber rider for quite a while. But recently, they've been in the business of disabling rider accounts for NO APPARENT REASON. I'm stranded in the freezing rain trying to request an Uber, and my account is disabled and they won't tell me why. They keep telling me it's for SECURITY reasons. Well I pay all of my fares so there's no reason for my account to be disabled. Today was the last straw. I requested a ride to work, which of course needed to be in a timely manner. The driver was initially around 5 minutes away. But 5 turned in to 10 minutes, which turned into 15 minutes.

The first time I used Uber, the driver rushed me (I had him waiting for 2 minutes at 4:30 am), didn't help me with luggage and was very rude. The next time, the opposite. So, it is a toss up, depending on the individual. I DID have a very bad taste in my mouth from the first experience.

I took uberPOOL and the rate came to 13.40 and used promo code for $5 discount. While alighting my driver said to pay 8.40. I paid cash and alighted. Again on 16.03.2017 I took and it showed 10.90 I confirmed pick up. While alighting driver asked 15.90. I said "why" he said I had $5 balance to pay to Uber. I didn't want to block the road and cause traffic jam so I settled. Strange! Do you even have credit facility for Uber trips. I didn't give my card details only cash payment. Then how they let me alight for less fare and charge it later. Discrepancy in fares and that too after 5 days charging. I wanted to refund the extra $5/ charged to me but Uber complaint firm asks for my card details when I am dealing in cash only. I would like Uber co to clarify why I was charged extra. Now my trip list also doesn't show those previous discrepancy.

Used Uber while in Boston MA. Driver was excellent and knew his way around during peak driving time after work. We used Uber 3 times and always got to our destination on time.

I took on a trust factor with Uber and I got ripped off and was left in cold and I suffered severe pain as well. The drivers are great but whoever is doing the money part they took too much. In return I had no way home. I kept telling them what they did. They kept showing me receipt when days before it was a lot lower.

I have been a loyal customer of Uber. I cannot even get a hold of anyone. The drivers have been great. However their charging system is unprofessional and unreliable. I am going to have to report lost or stolen due to them. They do surcharges which flash so fast you don't even get a chance to see their charges. They also start charging you for rides that you do not even take or had even requested or even authorized. This is how they get your money and scam you. I wouldn't trust Uber unless it is a once in awhile type of thing, because when you are a continuous customer they drain your account and if you don't watch it closely you could be overdrawn with many fees. Luckily I watch mine. I am going to have to go to Lyft. Hopefully they are better.

I have used Uber in Miami Beach, Rio de Janiero, and Costa Rica. It is fast and convenient to get a car to my location, and the fact that there is no guessing what the cost of the ride is going to be is simply excellent. What I really like the most is the fact that you know who your driver is going to be and what type of car he is driving.

I requested a trip using UberPool. I have been using it daily to the same location. Today, when I received an Uber receipt, my daily charge of $2.99, was higher, $8.18. I used their app to dispute the charge, but receive a crazy response stating that I was charged correctly. They are liars and too lazy to even research the issues. Looking at the map on the app, the driver drove to my location, then continued on. No one else was in the car with me. He should have ended the call when I reached my location.

Excellent app. Doesn't beg for tips. Lets you rate driver's ambiance. Shows proximity of driver to your location. Allows 2 way communication with driver en route. Many drivers have a visible Uber sign to identify the vehicle. Have been transported to and from the hospital with crutches sometimes a walker and each has been super helpful and courteous.

Uber has proven itself to be a reliable source of door-to-door service for when one does not have one's own mode of transportation.

We love Uber. We have never had to wait over three minutes for a ride. The cars are always clean, and every driver has been courteous and professional, and speaks audible English. We have yet to meet one that does not enjoy working for Uber.

This morning I ordered a cab at 545 am on my app. My credit card was charged. The app said driver was 5 minutes away... It showed the car going further from my home. After 20 mins I called driver 2 times he did not pick up. I cancelled the car 5 mins later (total of 25 mins). I ordered a new cab on app that came in 5 mins... They charged me for ride and cancellation fee. I emailed them since there is no customer service number and they basically told me because I cancelled I'm being charged. They are crazy and basically called me a liar. Why would I order another cab if I was lying and they refuse to credit my card... So now I had to cancel my card. I will never ever, ever use their service again. They even put in my wrong address. They are crooks. Imagine how many people they get this way... It's disgusting.

I used Uber to go to a stressful dr's appointment and wish I would have driven myself if I could have. The vehicle was a mess, it smelled awful and the leather seats were sticky. (I was afraid to ask why.) It was a bad trip anyway because the place I was going is very traffic busy. The driver swerved in and out of traffic, and at least 10 miles over the speed limit. And very rude.

Figure out how risky it is that UBER can charge right into your credit card whatever they want after the fact!!! One day on the same route, I was charged 3 times as much as with other driver, some UBER driver intentionally took a longer route to get to my destination to charge me more, I did not know until after the trip when I check my emails by end of the day, it was too late and it was very hard to find a right subject to submit a complaint with UBER. Their customer service is horrible: they don't listen to your complaint, they are just using patterns of reply. I WILL NOT USE UBER AGAIN as I think some Uber drivers have a way to rob customers.

Uber tries very hard to give the rider a great rideshare experience. I have taken Uber many times and have met some wonderful drivers. Always on time. Car/SUV always clean.

Uber is very convenient. However, unlike when it started, visually anyone can be a driver. Their ability to keep quality control is not working. Now more dirty uncomfortable cars, rude, arrogant, barely can speak English, CS a nightmare.

Uber has been a stellar solution for commuting in my home area of northern VA. Seems I've only had one issue and it was resolved within 24 hrs -- the driver did not use the shortest route possible. I was immediately refunded the difference. Each driver has been great in operation of the vehicle and demeanor. I've also used Uber in Washington and FL.

I requested an Uber from LA to Pasadena which was quoted at an estimated $22.00. I was charged the full price and my $20 discount for getting Uber a new client through the use of my Referral Promo Code was removed from my account and not honored. I wasn't aware of this until I took my return trip home where I was charged about $5 dollars more. Once again my second $20 discount was removed from my account but was not honored. I was charged the full amount of the trip.

Uber has been gradually allowing drivers with poor reviews to work for them. I have had safety issues and even a driver who was clearly under the influence, among other safety issues Re: Uber drivers. When I've canceled a ride due to low review scoring by other passengers, they have charged me cancellation fees and refused to refund me the $2. This happened three times in a row where I cancelled those trips within less than 24 hours.

I had 3 free rides. I have booked a Uber ride From Ramakrishna Ashram Bangalore to Jaynagar 4th Block Bangalore. I paid 500 Rs even though the distance is less. The distance was around 6-7km. But I paid 500 which is really not fair. I'm very upset with the Uber Service. Please clarify My Query. I will be waiting for your kind reply.

Uber is great for the rider, they get quick service. Poor pay for the drivers due to a flooded market. No concern given to the fact that if you hire too many drivers there will not be enough riders to make the trips worth your time in fuel.

I have had some great Uber rides and one that was outright dangerous. The dangerous one was a driver in Philadelphia who did not have enough room in her old car for my luggage, had the rap music turned up so loud I could not hear my phone, and she texted all the way to the airport. But overall they have been pretty good. Toronto has drivers that I can not even understand due to their accents. The cities that I find best are Phoenix, Denver and Las Vegas.

I am disabled and I waited for Uber out in the cold and wind for almost 20 minutes, when the guy said it was 4 minutes down to 1 min but never came. He was lost at the gas station which isn't the address I gave him. (It's at the corner, further than I could walk.) I finally got a new cab after 20 min. The cab driver on the way there got off the freeway on the wrong street and had to turn around, he charged me for his mistake, and the other cab driver he charged me cancellation fee. I tried to speak to Uber, but they have generic answers and don't treat your questions or concerns case by case. Maybe, I should try Lyft, I heard from a few people it is better???

I only use Uber during out of town trips. Recently while in New Orleans, I was charged more than initially quoted on two trips. Uber's Customer service did not bother to investigate the complaint but just simply sent a form letter stating that they charged correctly and that the matter is resolved.

I had to use Uber for a few occasions when my car needed repair. I used the app which is really convenient to use. It shows you what cars are in your local area, how close they are to your location. They show you who the driver is, and approximately how soon they can arrive. I found that my drivers were polite, good drivers. I will use them again as needed.

I set up an appointment for a ride on March 4th for a pickup at my location to a ride to my doctor at 160 Kimel Forest Park Drive. Pickup window was 9:45 to 10 a.m. The driver no call no showed me. So after I realized he was not coming like I found another Uber driver that could take me to my dr. appointment. Well unfortunately by the time we got there I was already past my appointment time seven minutes or so so they would not honor my appointment. They told me I had to pay a rescheduling fee because I didn't cancel my appointment within 24 hours. Well there would have been no reason to cancel the appointment if the original Uber driver was on time to take me to my doctor. So once I found out from my doctor after I paid my fee, I meet Lee, called Uber back for a pickup from 140 Kimel Forest Park Drive back to my Residence at **.

Requested a pickup at Disneyland hotel. Driver was 10 minutes away. Car never showed as moving so I texted driver. Driver texted back that he was arriving at hotel but didn't and at this point it had been 25 minutes. I called driver and he told me to walk past AMC theater in Downtown Disney and he was a couple blocks past there. That would be about a 20 - 30 minute walk. He refused to come to hotel – said he was not allowed to enter property, which is not true. Driver hung up and I was charged a cancel fee plus had to pay $125 for last minute taxi to lax. Uber useless in disputing fees and zero ability to talk to a human. They just send email saying they reviewed complaint and charges appropriate. Will NEVER use Uber again. Total scam.

On Feb 14th night I was boarding an Uber cab that my daughter booked, when the driver started without checking if I got in or door was closed. Result was that my right foot came under the wheel of the car. I had to shout at him to stop. I asked him to reverse the car and it took him a good five minutes before he inched back a bit. I told him to reverse more as my foot was still stuck. Passers-by had to yell at him before he decided to move back. The pain was unbearable. I did not go to the hospital then as the insurance was left back in my daughters apartment.

I recently had the need for transportation while in Tampa, FL, assisting my sister-in-law with a medical issue. We flew there from Texas and were told to try Uber instead of a regular taxi. We did and we both were pleased that the vehicles were clean, the drivers friendly, and the prices much better than taxis. I know, because the cost from the airport to the hotel in a taxi cost me 2x the cost of returning to airport from hotel in an Uber car.

We were at the pick up point in Little Italy, San Diego, California from the moment we ordered an Uber ride. Our driver never showed up. We had to request another Uber driver who took us to the airport. Uber refused to return this incorrect cancellation fee.

This is my first experience using Uber. I called for a ride and was given a price ($11.00). I accepted the ride and was overall happy with the prompt pick up and driver. Later that month I reviewed my charge card and noticed I was billed again by Uber the next day for an additional $13.00. When I emailed and complained the answer was the driver was unable to calculate the price correctly. I cannot believe Uber can charge my card without my consent! The fact the driver made a mistake is not my problem and the agreed cost should not be altered.

My husband and I were staying at a Hotel in Chicago. We were going out to dinner and knew we'd need a cab. The line for a cab was so long and it was moving very slowly. Our daughter was with us and she called an Uber and it was there in 5 minutes. If we had waited in that long line we would have missed our dinner reservation. The driver was a pleasant college student with a neat, clean car. We used Uber during the Olympics in Rio last summer and it was cheap, and the drivers were quick.

Some of the drivers are creepy. Some of the passengers are rude. I don't like the surges as a passenger but it's cool for the drivers.

Uber does not care about you. I was charged $153 for a ride I've taken many times and never paid over $7. They adjusted my fee the next morning and claimed "the driver let us know that there was an issue that prevented this trip from being timed [properly]" and they added on charges to reflect that. After dealing with a new customer rep on every question and getting the same explanation as above I moved to challenge it with my bank. Enabling fraud and horrible customer service. Zero stars should be possible.

I've only used Uber and it's generally very good. But on 2 occasion (out of 10) either never showed or couldn't find my location which is very inconvenient. I had to find alternate method.

My first experience with Uber was in San Diego. My wife and I had attended an event at the Union Station and wanted a ride back to our hotel. We called taxi, but the message was that they did not have any vehicles in the area, "but we could call back in an hour to inquire again." We then downloaded the Uber app. and less than 5 minutes later an Uber was there.

I live in Las Vegas, NV and had an experience with one of their drivers (tailgating me on the freeway w/ passenger in their car). I have sent them messages through their website and every other form of social media to just let them know they need to check their drivers more thoroughly and they are nitwits. I am getting canned responses and no one is acknowledging the issue at hand. Sounds like a real winning company, that's for sure.

I have been using Uber for quite some time now normally through the app, but since I'm fighting with my phone company I have been ordering via internet at m.uber.com. I normally take the pool because it is cheaper obviously but m.uber.com doesn't provide fair quotes for the pool. I have to cross reference with UberX first to ensure no surging then make pool request. So I did that like normal and the price was 11-16, so I figured the pool should be at least less than 11. To my surprise I paid 15.52. I even took a screenshot and sent it over to Uber but no reply except the automated message. Straight rip off. Use Lyft.

I was going out with some friends and we decided to all get an Uber. We called the Uber to come pick us up at my apartment. We gave him the address and he drove us to our destination. It was a long ride so we tried to talk to him. He was very rude with us and gave us short, one word, sarcastic answers. When he dropped us off, it wasn't anywhere close to our destination and we had to walk two miles to get there. This was not a good Uber Experience.

I used Uber last weekend for the first time and both my drivers were amazing. I felt very comfortable and safe. Found the experience very good.

I've had more than one experience where you request an Uber, they confirm pick up, then never show. Myself and my friend stood for a half hour at 10 pm at night waiting because the driver called and said they would be right there. It was dark, and we were 2 women standing there on the street feeling unsafe as we waited. Then for the next 2 days I had to deal with Uber charging my card for the cancellation. They wanted to satisfy me with a $5.00 credit for the whole inconvenience. Seriously... Very unreliable and not very worried about customer safety and satisfaction.

I called and set up my Uber ride. As I was waiting for him, I saw that he was making wrong turns and driving away from me. I called his contact number and received a message from his phone that he was not receiving calls at this time, so I texted him that he was going the wrong way, he did not respond. I then saw that he was just sitting, not moving anymore. I texted him again and he still did not respond. After a while I cancelled the ride and re-order a new ride, who got to me in 3 minutes.

Uber is one of the most shady unethical companies ever created. I stopped driving for them over a year ago, but decided to try UberEats as a delivery person. I figured it would be better because I wouldn't have to drive people - boy was I wrong. First, they take 35% of every delivery. Then they don't have enough delivery drivers so I noticed I was driving 15 to 20 mins to reach a restaurant (which you are not compensated for), to pick up an order that is being delivered to a location that may be 2 to 3 mins away. Giving the driver a whopping $2.86 for that delivery. I have also gone to pick up orders only to arrive at the restaurant, to find out the order was cancelled and Uber doesn't compensate the driver with a cancellation fee. The order still showed active in my app, but nobody took the time to notify me.

I arrived in Las Vegas 2/21/17, called Uber - driver Judylynn - acted very nice etc. asked if I wanted to charge my cell phone. Not thinking that it wasn't necessary I gave it to her to charge. She dropped me off at a Hotel on the strip. I soon realized I left my phone in her car. Gone! - You can't get in touch with Uber by phone. She won't return it. I am going to call the LVMPD and report it stolen. And get the security video. This is Horse Manure!!! - What the hell is wrong with people (some). You're fired!

How do they keep getting away with things. I use Uber everyday multiple times a day. I've had drivers blow stop signs and drive recklessly etc. I needed an Uber the other night so I used my app and I was connected to Mohammed. He immediately calls me to tell me he is over 20 min. away even though my app which has always been accurate said he is 12 min. away. I told him I would wait. 30 min. later since he obviously took his sweet ** time he pulls up more than halfway up the block. I walk towards him and as I'm about to open the door on the driver's passenger side he drives off. He actually could've hit me and hurt me. I called him repeatedly with no answer. He then pulls up on the other end of the block on a main road. As I speed walk towards him waving my arms he drove off again. I then saw him drive by again and drive around the neighborhood and park around the block from me as you can see it on the app. I called him but nothing.

First, I want to say, I've used Ubers for a few months and NEVER had a problem. Wanted to write what happened and let others know Uber is great! A friend always used Uber in Phila. I had no idea what it was. I recently moved to Florida - took a trip back home to Phila. via Tampa airport. The cost for an Uber to airport was $27 and I gave a tip. On my way back from the Tampa airport, I would also use an UBER. WRONG! Again, NO IDEA that Ubers were not allowed near the Airport. After my flight got in LATE evening, I got online to summon an Uber... the site would not pull up. I tried again and again to no avail.

I had the experience of being stolen from by an Uber customer, despite contacting Uber, using the police as legally expectations, Uber has declined to give the police the information they need to prosecute their thieving customer. It's sad that Uber came into the Kenyan market and is above the Kenya police. They have made it impossible to get reprieve on crimes committed by their drivers, and customers. To get to their security team is an email nightmare. They have no phone communication and have a confused staff who keep sending junk mail despite the complaints.

Be careful as Uber is getting sloppy with overcharges, not providing credits, and charging Cancellation fees when it was not me who canceled. This All happened within the last week. Uber was late in arrival twice in the last week. They sent me a text message each time stating they would credit the next fare. It was only $1.99 for each ride. I never keep the text messages as I don't remember having this sort of problem. I ride quite a bit so I didn't think anything of the credits until the a couple days after the 2nd ride.

We all know Uber is lousy (try Lyft instead), but here's another example: Arriving at the Fort Lauderdale airport, tried to do an Uber. It was accepted by the driver, then they called and cancelled saying it was too early for them. They told me to go to the app and cancel it myself (I assume so they could charge me and not get in trouble for cancelling a ride). This happened a second time with a different driver exactly the same. Then finally the 3rd one arrived. Uber didn't charge my credit card for the 2 cancelled fees, instead they charged it for the entire amount of the 2 rides I didn't take and they list it on their site as a cancelled, so if I wasn't paying close attention to my credit card transactions, it would have gone unnoticed.

I saw the commercials and needed transportation as I am disabled and my knees and legs are also weakened. I opened a Uber account, added a promo code, and thought I was set for my first trip, wrong! I was refused pick up 5 times and was stranded. I tried walking but my legs gave way and fell on the side of the road, a stranger helped me and gave me a ride home. I contacted the company and they stated the account problem is fine on next ride. I was dropped off by a family member before his work, then called Uber again, and again I was refused a ride so I had to pay 25.00 out of pocket as I had my granddaughter which had to be dropped off home then myself.

I purchased a flat fare package in NYC and could use it in all 5 boroughs for $2.99 Uber pool or $5.99 Uberx the fare has to be below $30. I take an Uber pool that clearly quoted $2.99(I have a screenshot) and was charged $41.00. I contacted Uber customer service which sucks and was told the driver had an issue which prevented this trip from being timed according to proper pick up and drop off. It clearly states $2.99 and they felt "the driver had to be compensated". This company is putting out fake advertisements and charging a totally different fee without the customer's consent.

Here is what I sent. "I am sick of your fraudulent charging cancellation fees. When I cancel within SECONDS of ordering a car, a pop-up warns that there "may" be a fee for canceling more than 5 MINUTES After ordering. Yet you regularly charge a cancellation fee. I have asked your customer service people to escalate to your Legal department. This is an illegal practice. Then I have to dispute the charges. You are gambling that most people won't complain or won't notice. I notice. Today I canceled two cars within seconds of ordering because the eta was too long. I got charged and your customer service is refusing to refund me this ILLEGAL charge. Disgusting. I will inform every legal authority I can think of in order to protect the public. Meanwhile I demand a refund for my two appropriate (per YOUR rules) cancellations."

We booked & confirmed pickup in Anna Maria Fl to PIE 4 am Fri the 10th. No show. Lost our flight so had to get another from Tampa to Omaha which cost 4 of us 2200.00. Did talk to someone at Uber & they said nothing they can or will do. Shouldn't they have insurance for something like this. Never again & not done with this yet.

Supposedly Uber is meant to be cashless per their response below, unless you got my driver "**", The ride from Boca TOOJAY's Deli on Glades Rd to WPB started with a stop at a gas station where the driver complained the cost to pay cash vs credit card was $.25 more per gallon... The ride then went well until we arrived in WPB where the drive said "I" do not that credit cards when I offered him my card. This was fine, as I always carry cash. I asked how much, he said like, like $42 to which I said fine. I handed the driver $60 and asked for $10 back. He said he did not have a $10 and offered me a few ones....

My Uber ride from my home to Wal-Mart was enjoyable. I paid $7.80. After shopping, I turned on the Uber app to request a ride. Everything was normal until the moment I pressed "request ride". The app moved to view the airport and asked me to select my location. I backed out and tried again, and the app still insisted that I select a location within the airport. Funny thing... There was a blue dot on my REAL PICK up location, but the app was not allowing me to click on the blue dot. When I manually entered my location, it still swung back to the airport!!! I had my 2 yr old with me and had no choice to agree to the ridiculous overcharging. When I brought this to Uber's attention, I was dismissed and they gave me a response of "It was higher because of the demand for the Uber service"... Yeah... OK!!! Long story, I was ripped off and Uber gives no **. I am NOT using this service ever again.

Undisclosed charges and fees - This company does not offer support to its driver partners. They adjust fare payments without giving the driver notice and close http links to access driver support and withhold account information. I haven't received full payment for service rendered and can not reach a live person or received a chat response to resolve it.

Two days ago I took a trip with Uber in Santo Domingo, Dominican Republic. I normally use this service every day. Another passenger with me on the trip forgot their phone in the car. Since then we have sent about 20 messages to Uber Customer service. They finally determined that the driver found the phone but we are still waiting for it to be returned. Uber and the driver now have my direct contact information and yet the only way I can get any feedback is through the Uber Customer Service system. I think that in such cases Uber should make it easier for the driver and customer to communicate directly. I will no longer be using Uber or recommending their services after this incident. We just want our item returned and I no longer trust this service, its reliability or safety rating.

Let me start by saying that I have a disability. My team in my office decide to have lunch at Clyde's in Chinatown. The driver taking me to me to Chinatown, did pick me up in front of our building but want I did not like about him is that he keep trying to invite himself to lunch. The return was a nightmare, I was watching the driver going around in circles. I tried calling him but he did not answer. He finally called me, I could barely understand him. He wanted me to meet him almost a block away. I told him I have and disability and needed him to pick me up in front of Clyde's, he then just cancelled my ride.

Regardless of what Uber says... they could care less about driver earnings, they are just interested in signing up new drivers. Last Saturday night, in Ocean City Maryland... a coastal town which runs about 7 miles long had 11 drivers. That is one for every 2000 feet of roadway. That is nothing but total BS. About every three days I get a message from Uber offering a $350 bonus if I refer a new driver and they make 50 trips. Hey Uber... how about concentrating on the drivers you have and making your driver app work?

Uber doesn't care for its drivers. So UBER doesn't take any fuel charges for over 2 weeks, then sends a letter explaining how it was their fault and they will correct the problem over two pay periods only take all the fuel charges from me in one pay. And on top of that, riders damage my vehicle and UBER tells me pay $1,000 deductible to file a claim. They overcharge riders on the upfront pricing and takes over 25% of nearly all rides over 2 miles. And it's not fair that driving at night subjects me to being rated by drunk racists who in turn are the deciding factors to whether I am able to continue driving on the platform.

I purchased an Uber gift card and put $30 on the card. I have been unable to use it because every time I try to book my ride it says "we cannot accept this form of payment." I have been back and forth via e-mail with Uber and have tried everything that they have told me to, but nothing is working. I have since had to pay out $47 in transportation costs because I cannot use my Uber credit. It shows up on my account but won't process. Uber has not been able to give me any solution nor have they attempted to refund my money. I don't have money to just give away, I want my $30 back. DO NOT PURCHASE AN UBER GIFT CARD, IT WILL BE A WASTE OF MONEY!!!

Used Uber probably about 10 times. 98% of the time they arrived almost 30 minutes late and ended up at the wrong destination. They didn't pay attention to the sign on the road showing the address nor did they have a reliable means of locating such a simple address. Absolutely ridiculous! In the last few times I used them they also added a booking fee of $2.50. Unimpressed! In speaking with the drivers, they're not from the area and don't know where they are going. Relying solely on a GPS. One driver didn't even know his bearings, N, S, E, W. That baffled me to no end. As a result of this crappy service, I've cancelled my account with them. Local cabs are only a few dollars more, arrive on time and know EXACTLY where they are going!!!

This damn service has been charging me for rides that I haven't used!!! I just notice that on my bank statement that Uber been charging me 3 to 4 rides a week. I notify my bank and they pull over 50 rides in the past 90 days that I haven' used. I'm a OTR truck driver and have 2 cars at home!!! My next step is to report Uber to the BBB and take them to court on this crap. For now on I'll take a cab and pay the extra money instead of getting ripped off by UBER!!! PEOPLE Stop using uber!!!

My vehicle inspection ran out. Uber gave me no notice. I went and got it inspected and sent in the inspection papers to Uber. They emailed me back and said "it was the wrong form. You have to get Uber forms to fill out." But I could not respond back to that email to find out how to get those. I tried for days to get in touch with Uber about the form they have that you need but you CANNOT get in touch with anyone in any way. They just reply from generalized questions on their website.

I signed up through a Google ad directly to Uber's website for Orange County drivers in CA which will receive $700 after signing up. No conditions or terms listed. I took pics and video of it because I read so many stories about them trying to cheat people. I inquired after I signed up when I would get my bonus, they then told me it was only $250 for OC drivers.

We have never used Uber and did not know the procedure, so a friend of ours called to confirm our 10 minute trip from her home to the airport. The ride would cost us $60. We didn't know our friend charged it on her account. Of course when we got to the airport the driver removed our luggage and held out his hand. We gave him $60 unknowingly that they are paid in advanced over the phone with a secured credit card payment. He knew darn well it must of been a mistake. No way anyone tips $60 for a 10 minute ride. He did not say anything. The driver kept the money.

Uber updated the software and after a re installation of the application its working much better. Mapping seems to be interfacing with the application much better now. The software update and re installation seems to have resolved the issues.

App works fine now

I booked the Uber at 636pm for railway station. The status showed that it will take 4 mins to reach the destination. The Uber driver SADIKNOOR whose car number was ** (almost right) called up and inquired where I wanted to go. I told him the destination railway station. After waiting for long and not able to see the driver, I called him up and asked how much more time it will take and where was he? He said it will take only 2 mins to reach. He was not telling the proper destination and on further inquiring, got to know that it was not 2 mins but 10-15 mins. I also got to know that the driver was moving to opposite direction. It was around 655 pm. We were very tense as there was train of 2 senior citizens and despite leaving home early, we were afraid if the oldies needed to rush and ignore the consequences of health and catch the train... Thanks Uber!

Uber has been horrid to work for. Week after week they keep issuing me a fee for the UberEATS bag that I have already paid for. Each week it gets taken out and they still have yet to fix it. Secondly they give you "incentives" but then make it impossible to reach those. I should have earned an additional $40 and instead they say that somehow I didn't meet the requirements. This company is a joke!

I confirmed a pick up for 8:55 am for an Uber. The trip for the driver to come and pick me up says he'll be at my place in 5 minutes. So 30 minutes passed and the driver never shows up so I have to cancel the pick up from Uber but before I cancel, Uber deducted to my account of $5.61 and when I cancel the pick up they credited me with $5 for the next ride. Why would I used Uber again if they screwed me up? I think it's not my fault if they did not fulfill the contract that they will be at my place in 5-9 minutes. That's why I have to cancel the trip otherwise I will stick to it.

Well when I sign up with Uber I was looking for some extra income on the side. In the beginning it started pretty slow, but I figured some things out to make decent money using Uber. Like some of the previous reviews the money you make doesn't really cover all of your expenses like gas, car maintenance, etc. For example your total trip fee is 407.80 - Uber fee 103.21 = my actual earnings 304.59 - gas $70 = 234.59 for about 27 online hours. Which comes out to be about 8.69/hr below minimum wage. I put up with it because I needed the money.

I picked the customer from the exactly surge area and they went to 12 miles away. So, I was in the surge area which is x3.0. But Uber gave me no surge for this trip. I messaged to Uber, they said, I was not in the surge. But I was sure. Next day, I got another request from surge place. That time, I took the screenshot which shows the request comes from surge sides but no surge appears. I send these information to Uber. Uber still says no and this was not in the surge side and asking me customer's name. I don't save customers name or any information of customers. I said like I know which trip was it and I sent the trip information I have to them. They still says what was the customer's name, trip date or whatever. They don't give my money.

I took an Uber in the terminal to my house. The bill was 27.00. Later on I checked my credit card and I was charged with 150.00 cleaning fee!! It was me and my wife in the back seat. The driver put the luggage in the trunk. I emailed Uber immediately, and they send me a picture of a back seat full of garbage, rocks, food, etc. I explained the situation, I called my bank. Finally they apologized to me and they promised me a complete refund. Please, from now on, take a picture of the car before and after. This drivers use any kind of strategy to charge you 10 times more money. Be advised. Thanks.

I signed up almost a month ago. I get the same e-mail daily. Processing your account. The site said 5 to 7 days. Not a month. I signed up before Christmas now I'm almost 3/4 through January. Why? Nobody can tell me. I have gotten a hold of customers services many times. Still waiting.

I am a single mother of a three month old baby trying to get back on my feet. Long story short I got a job working full-time. I am staying at Motel 6 and was taking Uber to drop off my baby and go to work every day. The first day it cost $4 to go 2 blocks to the babysitter and then $11 to get to work. I had to borrow money for the next two weeks for rides and then pay them back when I get paid. Well the next day it was $9 to get to the babysitter and then $20 to get to work. I had no idea that they price gouged according to demand and now I don't have enough money for rides... Thanks a lot UBER!

My daughter called us today to inform us Uber - Toronto Office had called and the boots arrived in the mail from B.C. She went to the office and picked up her boots so hats off to Uber for their part. The boots were returned slightly damaged but that was no fault of theirs.

On January 6 I rode my first ride with Uber. I got my first uber ride and it said it was 4 minutes away. We went down to meet him and I followed him on the map. He finally came to the place where we got it and he kept circling the place for five minutes so I called Bewkete and asked him if he needed directions and he told me, "No. I'll be there later." So I waited and saw that he left then started going in the opposite direction we were going and went out 5 miles away. So I called him again and he didn't answer. So he texted me back saying, "I'll talk to you later."

I am now writing this review as NOT ONE PERSON AT UBER is assisting me. I have now for 9 weeks not being paid for my ETA's, I am absolutely disappointed. When us as Uber partners don't accept each and every request, it affects our profile, but yet, Uber does not come to the party? Why are ETA's not being paid? Why has Uber not been making efforts to look after their Partners the way the Partners look after Uber?

On Wednesday 11th January (@ 6:19PM) I booked Uber Cab and Uber app showed waiting time approx 10 mins, in between I then checked my mails for 2-3 mins, and when I opened Uber app again (after 4mins) it showed nothing (means it looked like no cab was booked, and in fact I didn't see booked cab details). I then opened Uber app and booked the cab again (@6:26 PM) and successfully trip completed.

I have been driving with Uber for over three months. I have great reviews from passengers who I have dropped off at many locations all around Orlando. I strongly recommend that no one drives with Uber. They are complete rip off. You will spend more money on gas and put so many miles on your car that you don't even make enough to fill your tank back up and on top of that if there's a rude passenger which Uber does not confirm who the passenger is. They will cause damage to your car and once he reported to Uber they will tell you that he sent it off to an insurance adjuster and I did no longer responsible. Any insurance adjuster will tell you that you have to pay $1000 or more to fix your own car. They don't want to take responsibility for anything and when you sign up for Uber it clearly states that they are responsible for damages caused by passengers.

I had my rating at 4.8 with 2500 plus rides and no complaints from Uber for 5 months. I uploaded this video which is on this page created by somebody else. Within few days I received an email from Uber and they wanted to talk over the phone... To my surprise because they never have live person that you can talk. Told the guy that they need to provide me with a lawyer and that they must pay for high tech cameras so I can protect myself while driving for Uber. They said that they will not do anything and following day they shut down my access and couple months later they discontinued my partnership for violating company policy. To this day I don't know what I did and they refused to provide AAPD with all the records... Stating that none can be found.

Booked a ride with them and was not taken to correct location. Contacted for a refund. They gave a refund and 4 days later increased the amount of the fare and charged my account again. Now refusing to correct the situation. I will never use or recommend Uber again. I'd rather walk 10 miles!