Turo Reviews

I absolutely do not recommend renting from Turo. The main reason is because the person you are renting the vehicle from can just cancel everything all of a sudden, which can be a huge inconvenience! I tried to rent another vehicle and the owner declined my trip. The note said something about the vehicle needing repairs, yet it was still posted on Turo afterwards. Not everyone rent a vehicle for leisure. Some of us actually have important appointments to get to!

We tried 3 different times to use Turo and we're unuccessful every time. The first time, we reserved a car and had to wait 30 minutes before we could even try to book again. Once he did not confirm, we tried again and the exact same thing happened. Finally, we booked a car that was guaranteed. We never heard from the person and paid a taxi to go pick up the car at the address that was provided. When we arrived, it was a apartment complex and he was nowhere to be found. He did not answer his text messages and he did not answer his phone calls. Avoid this company at all costs! Very dissatisfied customer.

We rented a Hummer in Hawaii with about 31k miles on it. This was our first Turo experience and were initially excited for the Hummer experience. While driving the Hummer started to overheat. Then the check engine light came on. Shortly after a "SERV TMP" alert came on the dash. So, the car started falling apart. I alerted the host as it's generally encouraged to handle any problems with the host before contacting the service. I messaged the host, and he admitted that he didn't have time in between the last renter and us to get the car serviced. He apologized but didn't offer another car or anything else. We were not told there were problems with the car or else we would not have rented it. Anyway, we blasted the heat in the car even though we were in Hawaii in the middle of July so it's hot AF, but we got by.

We rented a truck through Turo while vacationing in Oregon. The truck was very dirty inside and out, with severe damage on the passenger door (so much so, that the key could not be used on the passenger door). This was NOT revealed in any of the photos that were posted in the listing. Worse, the truck did not sound right as we drove away from the airport. Within 24 hours, it began to stall. Within 48 hours it completely broke down, leaving us stranded in a town with no other car rentals (also, there were no Uber, Lyft, taxis, etc).

I personally will never use Turo again because of the pain and suffering I got from dealing with Turo and the owner of the vehicle I rented from Turo. This person rented me a car that was (filthy with dirt inside and out, with a half tank of gas, and the car had accident damage on the front right fender (on top) from before my reservation. Although those things were problems, the main problems were arose when I brought the car back to him. He refused the car and told me he's pick it up later (in two hours or so... When I refused to agree to wait two hours or more, until he was ready, owner accused me of being unappreciative and ungrateful. Does Turo have an "unappreciative or ungrateful" clause in contract agreed to? If so, I didn't see it. The dirty car and the half tank of gas were problems, but, the return of the car to Adam was unbelievable.

Rented vehicle & host canceled because they said the brakes are being repaired. Turo says I will not receive my refund for 30 days!!! The car should have never been listed on the site if it was not operable, nor should Turo have taken my money if the car was not operable. The fact that the host contacted me after I had already paid for the service and it was canceled by them, Turo should have refunded my money immediately. If this isn't fraud, I do not know what is????

Accident Claim - It's been 2 weeks since the accident and Turo's involvement is worse than I could imagine. They still can't provide the rental contract!!! I don't even have the energy to list all the problems I have with them.

We rented two cars through Turo for my adult daughter and I. We were traveling with a two year old. One problem after another and the worst customer service I’ve ever experienced. We were told that since my daughter made both reservations in her name one would need to transfer and we had to call Turo with hold time approaching 20 minutes. Once we got someone on the phone then they told us to cancel and rebook but suddenly the car price went up 5 times the original amount. On hold again with a Specialist for 25 minutes and still waiting.

Turo - What a great service - I have praised it to everyone I met since my recent trip with my son on his college orientation at the U of O. The Mini Cooper was reasonably priced, about half the price of traditional car rental, and the pick and drop off was super easy too. Two issues, one the app feature that allowed me to track the car on arrival was not available on my iPhone; driver speculated that because the start time was earlier than the actual pick up, I missed my window. Second not being able to change the start time and finish time without fully canceling reservation was not so convenient. Both issues could just be me being not so tech savvy. Net net will use again and tell my friends.

Turo is a great app for the modern traveler which facilities mobility in new cities. In comparison to traditional rental agencies, Turo offers several services like pick up/drop off, communication through the app and convenient exchanges of information and money if need be. The only downfall is the mileage cap so users looking to go extra the mile during vacation should pay close attention to the odometer.

We love Turo and use it over traditional rental cars whenever possible. Turo is generally much cheaper and often much easier and more convenient than using a traditional rental car company. We have used it several times and have not had a problem yet. Highly recommend!

I've already recommended to my friends a bunch of times. It's usually cheaper to rent through Turo than other car rental agencies such as Budget or Avis, and you can get nicer and larger cars. I'll rent a car for a weekend like once or twice a month and Turo is always the first place I look when I'm making plans.

Lexux rental - Everything exceeded my expectations. The owner was very prompt, explained everything, simple pickup and delivery. I thought I chose to deliver the $30 gas fee but he says no, I filled it up. Ritesh is a really nice guy, would rent again.

I rented a Jeep with Melvin on my recent vacation to Kauai. It was great. I would highly recommend Turo to anyone who has not tried it. I have rented cars from several rental car companies in the past and this is much better. The drop off and pick up were much easier. Turo will be my first choice for car rental in the future!

I have been with Turo when they were even called RelayRides! I ABSOLUTELY love this car rental service and anytime I need a rental this is my go to website. I am a big fan and will be using this site as long it is operation!!

From start to finish my experience with Turo was superb. Starting with accommodations from the airport to the Turo pick up lot, to the friendly customer service picking up the car, as well as excellent service from the person renting their car; choosing Turo for a car-rental service was a decision that I would make again.

I want to thank Turo for giving me the opportunity to drive what will be my next car to make sure I really wanted it. Thanks to Turo, I was able to drive a Tesla Model S for 2 days and I loved it. Great company! Great experience. I was a little lost on some of the Turo rules because I missed email alerts. However, everything went flawlessly.

Prompt. Courteous and of quality. If only big name enterprises could be of this caliber. Highly recommend this service and the individuals I rented from. No mess. No Hassle. Fantastic service and quality of vehicle.

We rented an Audi A4. It was so convenient and easy, when I normally rent I always am angry about the hidden fees, not having the right car, saying they are at the airport then waiting forever for a shuttle. They delivered it to me and I returned it to the airport gate. Perfect!

This was my first Turo rental and I am beyond pleased. Great vehicle, curbside pickup and drop-off, great communication, and NO hidden fees! Turo makes sure photos can be submitted of vehicle so there is no guessing.

I honestly think that this is one of the most positive Turo experiences I've had. I've had quite a few experiences, but Richard was very nice, on time, flexible, understanding and he understood the system in how everything works for Turo. It's nice having a person that understands the order of operation. We enjoy Turo. I am considering renting my car on Turo.

We had an amazing time with our rental experience. The vehicle pickup was very easy and straightforward, the first time I've ever used a remote pickup process. The instructions are pretty straightforward and the communication was very informative. The drop-off was just as easy and pleasant experience overall. Thank you.

I had a great experience renting from Turo on my last trip to LA. Car was delivered to me and I was dropped off on my way back home, communication from the renter was great. Will definitely use again.

No lines. No counter. Caylan, the car owner, was extremely friendly and knowledgeable about the area. My trip to and from the airport was full of lively and engaging conversation. Totally unlike the impersonal experience of renting from an agency.

This was the first time I used Turo- it was amazing! We rented an Audi Q5 that was really clean and in great shape! Tony was quickly responsive to my request and brought the car to me at the dinner we had scheduled... He then met me at the airport for drop-off! What a great concept! He made the whole thing so simple and the price was really reasonable! Sooo much nicer and easier than car rental agency! AWESOME EXPERIENCE!!!

I've had two wonderful experiences renting from Turo. I have rented a Porsche 718 Cayman and a BMW 335d and both experiences have been flawless. Both owners made it easy for me to communicate with them and even extend the trip length as needed. The cars drove phenomenally and were in impeccable condition.

Turo is a decent alternative to using a car rental company like Enterprise or Alamo. The pricing is about the same as what you'd pay anywhere else. I guess the biggest advantage is you're renting from an actual person, not a company. Since using Turo, I've had to call into customer service several times, however the agents are always friendly, and my issue was resolved... eventually.

I know it may vary depending on the car owner, but I had a great rental experience. Great owner. Turo customer service was also great when I had an account lockout issue. They even gave me a credit for my troubles. Overall great!

From beginning to end, the simplicity of renting a Porche for the week, could not have been easier. Upon pick-up, the car was ready and just as shown in the pictures. Deen took a picture of my driver's license and away I went. Drop off was even easier. I could have just tossed the keys back to my gracious host but we opted to talk Porche for a few minutes before I left. I'll be back!

So far, I have used Turo twice. For both trips, it was a convenient and pleasant experience. The app is user friendly and I'm always able to find the vehicle I want at a reasonable price. Thank you Turo!

Great company and a very easy app to use. Rented a Tesla in Colorado and the process was very efficient and quick. Trevor the owner of the car was helpful and friendly. Would definitely use this company again.

I am pleased with the last Turo host, however the host before canceled on us last minute and messed up some of our plans and we spent way over budget. The Turo host that came to the rescue was awesome and totally worth paying the extra money, but I wish I wouldn't have had to pay that much. Also, the young renter fee wasn't immediately told to the renter and so that seemed very shady to add that at the end. I'm 24 years old and the reason I wanted to use Turo in the first place was because I thought they weren't trying to charge me extra for that, but apparently they don't tell you that until you are already checking out. So overall good experience with the car and host, but I don't know if I would use Turo again. At least not until I'm 25.

Will never rent car again from Turo and will inform my friends and family the same. I rented car through Turo for 1 week, Turo charged me to 7 full days Jul 3rd to Jul 10th. I picked the car at 1 Am and returned car at 8:30 PM. Turo charged me additional $100 even though I informed the host I was late and he was aligned and he in fact came to pick the car at 8:30 and not before. I even sent the text message conversation between me and the host as Turo requested. So not sure why Turo would charge me $100.

So far the 2 cars I rented the from Turo have been outstanding. Excellent customer service from both and the app makes it easy and convenient to use. So much easier then (all the car rental cars). If you guys pay me per month, I will put a decal with your name on it on my car and promote you.

This rental went very well. Mike met us at the airport gave us driving tips for the island and even arranged to have the car moved back to the airport after our hike to Kalaupapa. I would recommend their car to anyone.

Turo was a really great option for me when I was in Denver. I had never heard of it until my friend mentioned it and we needed a car since hers was in the shop. The app was easy to navigate. It was easy to find out about the renter and get his info. We had all the information we needed to make a good decision. I am definitely using Turo again and have already told several friends about it who were unaware of it before.

July 5 - change of car. Reserved a car and was met but he said air broke and switched car for a high miles. Beat up car - max speed 60. Unsafe. Very dirty. Very wrong. I took it out of fear - and gave him a 5 star due to fear.

Armen’s Challenger made my first experience enjoyable. To top it off, Turo’s Program made it easy for me and Armen to have an efficient and communicative relationship throughout the entire process. Turo’s definitely got a new happy customer!

It was my first time using this sort of car rental agency and I was honestly impressed by the ease of it all. Communication with the owner and the app itself were clear, simple and made renting a great experience. I would highly recommend this app to anyone.

Jonathan was quick to respond to our messages. He was right outside at the luggage claim when we walked outside. He was friendly and explained everything. He gave us tips on Hawaii. Upon our return he was waiting right at the departure gate ready to take the car back. Everything was smooth sailing. The car ran great and was in good condition. Would definitely use Turo again!

Originally planning on renting a car on Oahu and seeing the prices I was shocked. My boyfriend recommended the app and I was blown away with the prices and ease of use. Great great app! Will use again!!!

We rented a Jeep for the weekend and had a blast! John had the Jeep ready to go when we arrived, he was kind enough to remove the doors at our request. The ride was immaculate, a great stereo for the wives to sing along with the radio while the wind blew through their hair. It was our first time to use Turo, but definitely not our last! I have already suggested it you all our friends and sent them the link to setup their own Turo account. A huge shout out to John, for the awesome hospitality and great vehicle!

Turo has charged me a $175 fee for allegedly having a pet in the car. There was no pet. There wasn't even anyone but me. I left a few crumbs on the seat and floor, which, within their stated cleaning policy, is not eligible for a fee since it could have been shaken or toweled off. Their photos show no pet hair or paw prints yet they are insisting that that's what it is. The owner of the car saw the car when I dropped it off to him in person and said there was no problem. The only possible applicable fee would be $30 for light cleaning that does amount to stains or residue. They are ripping me off and charging an administrative fee as well. Do I have recourse?

Love the vehicle. There was no problem. Edward was on time waiting for me at the airport. I would definitely rent from Edward again, also recommend anyone who whats to rent a vehicle due so from Turo, not one of the big four companies. Wish you were in New York City.

I recently used my first Turo rental and had an incredible experience. From start to finish the process was seamless, secure and smooth. The Turo interface worked perfectly and the host I rented from was professional and communicative. This is such a great alternative to expensive rental car companies.

I have only one complaint. If the Turo ad states that it is a free delivery to the airport, then a customer should not have to pay for the fee to get the car from an airport parking. Although the car was there at the airport, I still had to pay $35 to exit the parking lot. I wouldn’t have minded if this was stated upfront but I feel that it false advertisement. Other than this, everything has been awesome. I love using the Turo app.

I’ve used Turo 3 times, each time was a different but pleasant experience. Rented cars in Maui, Portland and Anchorage. Much easier than renting from a car company and less expensive for the quality of car. Being met at Baggage claim upon drop and pickup really saves $. Or if you don’t need a car the first couple of days on your trip, they’ll deliver right to your hotel just when you need it. I love TURO and will keep using as long as prices remain lower than the big rental companies.

I’ve rented through Turo four times so far and each experience has been a pleasure. It’s much better to pick a car you want to drive than get one that is “close” according to the rental company. For example, I rented a Ford Fusion Hybrid because I’m shopping for one. Wouldn’t have done me any good to get a Camry or Civic. I got to live with the car for five days and really get to know how it handles highway and surface roads. Turo lets me do this and others don’t.

My girlfriend and I spent a weekend in Denver and Boulder and rented a car through Turo. Galand, who we rented from, communicated frequently with us prior to our arrival, met us at the airport, and picked up the keys when we dropped the car off at the end of our trip. He was courteous and polite, his car was clean and comfortable. Turo made the entire trip easy and updates on the app let us know when to drop the car off, how to return the car, etc. We would definitely use Turo again.

This is my first time using Turo. It was a great experience for me and my wife. The people we rented from where both professional and very friendly. During the setup of the rental, there was prompt responses, during the drop off of car, and pickup of car it was a very smooth transaction. There was no hassling over anything. I will definitely recommend Turo to everyone, and I would definitely recommend the people of turo to rent from. Thanks.

From pick up to drop off this rental car experience was spot-on. The communication by the owner was consistent and easy. The car was beyond awesome. The whole experience was something I will continue to recommend to friends.

Rental of 2013 Chevy Conversion Van - My experience was first rate. The van was set up and gassed up ready to go when I arrived. The owner gave me a thorough walk through of the safety and technology of the vehicle. The owner was gracious to accommodate my time restraints for early morning pick up. Everything was "as advertised".

I was an early adopter to AirBnB and hope to be an adopter of Turo. For this to happen it is essential drivers be honest about the cleanliness of the vehicle. The vehicle I used was a 2005, which I was 100% prepared to use an older, nicer vehicle, but I was not prepared to have it unkept (interior & exterior) and smelly. I was willing to overlook the uncleanliness, because the driver explained and apologized for not having looked at the car, after the last driver, due to the death of his dog.

We tried Turo on our trip to Oahu and loved it. We appreciated the airport pickup and drop off. We enjoyed having the rack on top for kayaks and boards. We appreciated the loan of an ice chest. The full communication. It worked well for us. We will use again for sure.

This app is amazing and easy to use. It has a huge selection of cars as well as fast response times to make your trip easy and efficient. I personally will be using Turo again and I will be referring it to all of my friends.

Renting from Turo was extremely easy. Our renter delivered the car to us at the airport. The check-in process took less than 5 minutes and we were on our way! Highly recommend Turo to anyone who is looking for a cheaper and more convenient way to rent cars.

Absolutely recommend Turo. I will definitely be using Turo again and again... anytime I need a rental car. It is so much easier and more efficient than using a rental car company. The car selection is fantastic too. Fast, easy communication. Prompt & convenient drop-off & pick-up. I highly recommend Turo. Thank you for a service that helped our family vacation be fabulous!

Very easy transaction. Easy pickup and return. I will prefer to use Turo over any other rental car company in the future. The host was very welcoming and easy to work with. no hidden fees was plus. Cannot ask for a better experience.

First time user of Turo, I was skeptical for sure, but after looking into the service I was assured that it was legit. Registration was easy, throughout the whole process I was alerted by email and text by both Turo app and owner of the vehicle about details and concerns. Will definitely use this service again.

Really enjoyed my first Turo experience. We found it super convenient and the price was much better than any of the major rental agencies. Also it was nice to be able to pick the exact car you were going to rent instead of a category of cars.

I was able to drive a dream car of mine during my Fourth of July trip. It was a terrific time and enjoyed the whole experience. From the car owner, to the user friendliness of the Turo app. It was great.

Turo has allowed me to drive the exact car I was looking to purchase on a long term scale. Also whatever access to driving my dream car with their service! Thanks Turo for making dreams come true! Easiest service to use and Turo makes the process the quickest and love the step by step check in and check out using photos.

I rented a minivan through Turo for my family trip to Hawaii. Without Turo, I would have spent over $1000 on rental car fees - which would have been too much for my family. The Turo rental went smoothly - I've used Turo 3 times, and I can't say enough positive things about the experience and the company.

The user experience is so simple and totally clear on the steps that I need to follow from start to finish. The car owner was great: clear and fast communications, easy pickup and drop off. The pricing through Turo is IMPRESSIVE. I used them because they are LESS than the traditional choices. All in all, I'm very pleased and can't wait to use them again.

I’ve always had great experiences with Turo!! I love how you know every cost up front, it’s super convenient to book cars based on your location! I feel like too many times, there’s always a super long wait at rental car places and it can be a real pain with all the paperwork you have to fill each time I rent a car through an agency. Also I love how I know exactly what car is available.

Using Turo went above my expectations! The experience was incredibly smooth, personal, and that the host dropped off and picked up the car was convenient. I’ll look to use Turo every time moving forward.

My overall experience was really good. I had clear communication with the car owner prior to start the trip. I started the trip but I never realized that I had to start/begin the trip in the app. I only thought about it the next day and called Turo to confirm if it's okay to do that then and the customer care representative helped me with it. This isn't a big issue but now that I know, I'll probably remember to begin and end the trip in the app the next time.

I had a great experience with Turo. I was given extremely accurate and timely information on pick-up/drop off, as well as rental specifics. The app made it easy to arrange my entire trip. I will definitely be using it again.

The car was perfect as described, suited our needs, and was located at the airport for ease of pickup. No long lines. Look like a local! Ido, the rental guy, was so easy to work with and was super responsive and available. This was my first experience with Turo and won’t be our last. Thanks!!

Thank you for the service, everything was was very professional, from the time we pick up the car, to the time I called to add my husband as a second driver, to the time we dropped off the car, very happy to have your service. Thank you again.

This service was easy to navigate and understand. It is very comprehensive with the dates, times, and locations for pick up/drop off available from each renter. Pick up and drop off were straightforward and rules are all laid out clearly on each renters page. I would recommend this service to others.

I enjoyed my first time using Turo. The owner was generally nice and fair. I provided a half tank more fuel than I received when I picked it up. I also took the vehicle to the car wash, vacuumed inside, and freshened up beyond what I received. Hopefully you all can reduce costs etc. Wish you had more low cost vehicles available in that area as well. So overall was happy and grateful for this needed service!

When I think about my experience, I really do think it was priceless. It was so easy to get my car from LUSO and then extend the trip as needed. I knew exactly what I was getting into and I have no hesitation renting again. I am a transplant for the summer and have no car so using Turo once in awhile is cost-effective and I have access to more cars that I wouldn't normally be able to try.

This was so simple honest and different! I was prepared for anything and it was just like renting from a big car rental company but better! The app was great. So many great and time saving notifications! I will use this from here on out for sure and have recommended this to several people already!

I chose a renter who had many good reviews. He was pleasant and picking up and dropping off was so quick compared to traditional, and right at the airport. The app had both of us take pics of the car and mileage so I felt that was better documentation in case of a problem.

My family was taking a trip to Lake Tahoe for the 4th of July and we needed an SUV to fit everyone. After checking out the crazy prices at the rental car agencies for a large SUV I stumbled upon Turo. I found a great SUV from someone about a mile from my home and used it for four days. The process was very easy and straightforward and everything went as planned. For less than half the cost I was able to rent a great SUV and would highly recommend this service to anyone else looking for an alternative to rental car companies.

One of the Renters from Turo never returned the car. My $41000 2018 Highlander is stolen. Turo does not care. It is has been a very frustrating experience. Besides the insurance is not great. The trust and safety team is the worst team and the claims process is the slowest with experience less teams.

My car (a 2010 Prius) was as described. Pickup and drop-off at the Medford Airport were seamless. The over-mileage charges were clearly described and accurately charged, and I really could not be happier.

I was very happy with my car rental experience through Turo! It was so easy, all done online! The website is great and gives much info on each car that's available along with reviews from people who have rented a particular car you are interested in renting. The car owner was great and had the car nice and clean and had filled up! I would use Turo over the regular car rental places anytime.

This experience with Turo was amazing. All the steps was very easy, very good prices and easy communication in the application and by email too. I highly recommend this Turo for everyone. The appointment was on perfect time. I definitely will use this web again soon. Thanks Turo.

I would give a 0 Star if it's possible, or even negative stars. Experience here was super horrible. $500 was immediately taken from my card as deposit once the owner reported damages within 24 hrs. Even if part of the damages were not done by me. Turo said they will get an Appraisal to investigate the pictures to see if it was a pre-existing damage. And subsequently, without informing me, they deducted additional costs to damages they suppose I did, based on market price. Replied them through their email to request for another attachment about how it was charged, and what was charged, (because I deleted my email and I could not access the pictures, since I have to LOG IN to see the jpg and pdf files) but no replies from them.

This was my first rental with Turo and it will not be my last! I downloaded the app and created my profile and from there it was very easy to browse vehicles. The app allowed for easy communication with the owner and made the whole pickup and return of the vehicle simple and smooth. I would highly recommend Turo to anyone needing a rental.

First time using Turo and it went amazing! The app is easy to use, the car I rented was like no other. Turo is a great app to use if you're looking for a one of a kind car or just something to take camping or traveling for a weekend.

The customer service is absolutely terrible. Turo overcharged me by double billing me. I’ve called them three times and they gave yet to correct their error. It’s been 8 days and still this matter is unresolved. They won’t call you back and only want to communicate by Chatting on their website. I am very unhappy.

This was my first rental and I really wasn’t sure what to expect. Luso had the car I was looking for and it was free during my trip to SD. I was a bit nervous about finding the correct lot but I flowed the map they provided and found it easily. It was a bit of a walk but it was a beautiful day so it wasn’t an issue. The car was parked right in front so I had no issues with finding it - gassed and ready to go. It was perfect. I hated to end my trip and I also hated having to hand the keys back over. On any trip to SD I will definitely look for Luso’s cars as they made it easy. Thank you!

My first experience with Turo and it was awesome! The van was waiting at the airport and drop off was super easy! The van was also very very nice and was just what we needed for our trip! David was super good with communication and answered all my questions. I will definitely use Turo again and hope every owner is like David!

Last time we rented from a traditional car rental company, they tried to pressure us into a more expensive model, and the car we had requested wasn’t available. So we decided to look for alternatives, and found Turo. We were able to pick exactly the car we wanted, the pickup time we wanted, and were able to find a car less than 2 miles from our house. The owner was friendly, prompt, and the car was in excellent condition and best of all, nobody tried to upsell us on anything!

We had a great experience with Turo. Fast, easy, simple to use. The people we borrowed the car with we very polite, very nice, awesome to communicate with. We will definitely use Turo again in the near future!

We really wanted to test-drive a car which is not available in the showrooms to test: the Tesla Model 3. Turo provided us with a connection to a Model 3 owner from whom we could rent one. The process was well thought-out and complete, and did a good job of facilitating safe communication between ourselves and the owner of the car. The experience was smooth, and we had a great time!

Spokane would be a great market to advertise. More selection could be beneficial for both parties. It's a lot of people that do not know about this app. Some of the prices are even better than car rental. I look forward to this app blowing up huge in Spokane, WA.

Great experience. A bit of a learning curve w/ website & we tried to add an additional driver after we picked up car - which did not work. Other new users in our group had problems w/ website & sign-up.

The app was very thorough, it made me feel safe as a potential rider. It was very user-friendly and upfront. The person we rented the car from was very thorough and easy to work with. I would highly recommend this app and I am planning on using it again in the future. Good job!

Had a great experience using Turo for my family getaway for my birthday. I love who there are host nearby and they have flexible times to pick up and drop off the cars. Great car selections and I do like how you can find for cars that will fit your budget.

Javin and Rachel were very communicative and timely with the rental and we had a wonderful time with the vehicle and would highly recommend Turo and Javin's Sienna in the future. Their App was easy to use and they were nice enough to explain the app as well as the features of the Sienna.

Curbside pickup is a dream. No lines to wait in. No shuttle bus to deal with. They same goes with the return. Not to mention the cost savings. The owner was very flexible on return time. Car was clean and drove well.

We rented a Tesla Model 3 for a day to get a feel for the car beyond sitting in one in the showroom. Brenden did a good job of explaining the controls and interactions, so we were pretty much ready to go after a short time. We drove home, put stuff in the car we'd often carry (no problems), sat in front and back, and answered a lot of questions. Next was off to the coast to drive all types of roads and get a feel for a longer drive. We came back through the mountains to enjoy the handling. Finally we took turns doing runs on the freeway exercising the autopilot features - then it was time to give it back. No problems, very convenient, and a great introduction to a successful Turo Rental.

Just had a wonderful first experience with Turo. It was seamless from start to finish. The website and app were super easy-to-use. Lastly, Turo let me rent a dream car super easily and have an amazing day. Thanks to all!

We are traveling for 2 years and the average car rental starts at $50 per day. Turo has saved us a lot of money and we have met some very nice people along the way. We always recommend Turo family, friends and anyone we meet who is a fellow traveler. We wish Turo was international.

This was my first time and it was enjoyable. The owner was great and easy to work with. Car was exactly as described. The app has a lot of detail to it. I didn't take full advantage of it as I didn't realize what it does, but will in the future. I think this is something I will continue to use when traveling and I regret not using it when I rented a car in Maui. I think it would have been more fun to have a nicer car for the cost of the big name companies.

It was amazing. We got there, did the check-in, and were in the car in under ten minutes. Oscar was very transparent about anything that was wrong with the vehicle before confirming the reservation and during it. Best rental experience I've ever had.

Wonderful experience, except it would not let me get/use $25 credit you advertised when I booked- this being my 1st rental with Turo. Also, I had flight delays, etc that pushed back my pick up from the 1 pm set time. So I'm curious, WHY wouldn't/couldn't it allow an hour (or ? any) grace period. You know WHAT time it is picked up & I returned it early - stressed from travel & my extremely short trip. I didn't have access to Internet, and cell battery was dying waiting for Uber to connect me to my Turo auto. Last thing I had time for was to negotiate extra hour. Any compensation? FYI - I topped off gas upon return when it was barely touching the Full gas mark.

In a rush to get somewhere for a last minute surprise event in Minneapolis, I was shocked that not one rental company had a car available, so I was forced to try Turo. It was amazing and worked. The owner worked with me to hand over the keys at midnight. The car was great, he was nice and the cost was 1/3rd the cost of a rental (if it were available). I am a big fan.

I was previously charged with $500 for something that was not explained. Turk requires the host to meet the guest renting a car and the host Gabi was not present for pickup and drop off. I will not pay any of those charges and deleting the app. My card is being replaced and I want to make it clear that this kind of thing really needs to be discussed before allowing someone to rent. It's a scam and I will not tolerate it.

I think TURO is wonderful. Thank you so much for creating this company. I am so happy living my life without a car. On a daily basis, I prefer public transportation or car services. When I need a car, TURO is my friend. I will always recommend TURO away from that horrible Zip Car company.

Our experience renting a 2012 Honda Odyssey was great. The van was clean, updated accessories, held lots of luggage. It was roomy for party of eight people. The owner was very nice, informative, punctual when we had questions about our rental even if we wanted to extend it by a day. We will definitely rent from Turo again, the process went very smooth.

I should have done research first before even working with this Uber like rental company. I was approved to drive and rent on their app, then I proceed and booked a 6 day rentals on a vehicle, now Luso, the host, asked for a driver license, I lost my license so I gave them a paper copy from DMV, the host says can't accept the temp license but didn't told me anything how to proceed. Chatting with the host to get info takes a lot of delays. I asked for refunds, and was told, "Not all of your money will be refunded. You only have One hour from the time you booked the vehicle to cancel to get a full refund." So if you have questions with the host and he answers your questions a day after, you will ends up with the hefty fees, if you need to cancel. Lesson learned. Do research, if I seen reviews from Consumer Affairs, I would never dealt with Turo. I end up renting from Enterprise, it's expensive, but believe me it will not ruin your vacation.

Ripped off on mileage. My issue is unresolved. My app showed more mileage 300 each time I extended my trip. When I closed my trip I got a bill for 400 dollars. I am contacting the Better Business Bureau with my complaint.

I have rented cars through Turo on the last 4 trips and found Turo to be my go to rental car company. Most of the rental car owners are responsive and keep their rentals in tip top shape. Turo uses Uber and rental lots around town to make the experience good and affordable.

Owner was very professional and overall a great experience. Car was dropped off and picked up directly from my home. Car was very clean and the owner even offered to walk me through all features of the car. Would definitely rent through Turo again!

Know exactly what kind of car you're getting ahead of time, usually less expensive than the traditional rental car company. Pick-up and drop-off service is way better the the chains. Why didn't this happen years ago?

Overall I had a great experience with Turo. The only hiccups were that when my flight landed late at night and 20 minutes behind schedule, the driver had left her car in the short term parking lot with the keys in it, but I didn't see her message (through the Turo app) right away and she of course didn't answer the phone or respond to texts that late at night. So it took a phone call to Turo and about 15 minutes for them to direct me to the Turo app where I then saw the message about where the car was. It ended up being a very convenient way to get the car and go, but perhaps the Turo app could encourage users to turn on notifications so I would have seen this message from the driver sooner to start. Of course most people would think to check the app right away but I was sleepy. :)

Overall experience was clear and concise with expectations and fees. The entire trip was as planned except the $25 fee for a 1 hour extension. Perhaps I missed the statement of fees incurred in the contract, but for a $27 car A DAY, $25 to extend an hour that was approved by the owner seemed excessive. I ended up lolly gagging around waiting on that hour (I didn't end up needing it). Owner wasn't able to get the car from the parking garage until MUCH later, so it's not like he was renting it straight from my trip. Otherwise, i have recommended you to colleagues and they are on a trip right now with your company. Awesome idea, saved a ton of $. Thanks.

I was pleased with the opportunity to ditch my minivan for a week to try something fun & sporty. Owner was accommodating & pleasant. The only hitch was a flat tire in boonies with no spare or jack. In the end we were able to get patched and back on the road. Essentially, Turo is the air BNB of the rental car business. Such a great concept. Overall, I found Turo to be a great value compared to a standard rental company and will not hesitate to use it again in the future.

I’ve been scammed for well over $1000 by different owners I’ve rented cars from on Turo. After I have given the owners 5 star reviews, they start charging me extra for made up problems to add more money to their wallet. I’ve been rated 5 stars everytime I’ve rented through Turo, so I’m not really sure why Turo never believes the customer when the owners of the vehicles start claiming bogus charges.

I would recommend Turo over renting a car from an agency at the airport 100 times over! The car was great, exactly as described. The driver met us right at the pickup lane of the airport and right at the drop off lane when we were leaving! It was a seamless transaction. The car owner even had a car seat for us so we didn't have to travel with ours! Highly recommend.

Worst service ever - Turo stole my money without my permission and Patrice ** was the worst CS representative I’ve ever dealt with - I hate auto response messages and you guys are completely unprofessional. To every single person I talk to, I say: DO NOT USE TURO, EVER! Before even saying hi. I’m a big influencer and I’ll make everybody (online and street word of mouth) to never use your service. I didn’t own any adventure, you guys completely ruined my adventure. I hate you!

It may sound cheap in the beginning to rent from Turo. But the costs add up quick. We rented a vehicle. Spent more on a tire because of the guy had bad tires, than the actual four days to rent a car. Then to make it worse the rental owner didn’t even have the correct tools to change a flat. He also had bad lug nuts. (Even tow truck company confirmed it) But somehow it was still my fault. Go with a real car rental company. Learned my lesson. Never again.

Great trip... This was our first experience with Turo. We fumbled a little with the process, but our car owner helped us throughout the rental. He provided several text to give tidbits of important information concerning the process. We will definitely use Turo again.

The deal went smoothly and the only thing I, as a first time renter could compare the experience to would be Air B&B. Fine car at a cheap price. One complaint, my GPS immediately sent me through a toll road before I realized I had no toll tag.

Turo is completely ridiculous! They charged me $400 for a deposit on a 2014 Honda Civic. A week before that I rented a 2018 BMW series 3 and was not charged any deposit. The facts that it takes 80 hours and then another 3-5 buiness day to refund paying customers their money is absurd!!! Then when you call to speak to a supervisor the customer service reps tell you there aren’t any available and that they would have to schedule a call back which could be anywhere up to 48 hours. Will never do business with Turo again!

The vehicle drove great, no problems. The only problem was owner was not there to pick-up the car and I was informed after the fact about the damage to the vehicle that was not caused from our trip. How would I know it wasn't caused by the owner and he is putting the blame on me. I dropped off the vehicle in the same condition as I picked it up.

Turo is one of the best companies out there. Why pay twice as much when you can pay reasonable rates for a good vehicle. Turo has everything covered for peace of mind. They give you insurance options. Download the app and see for yourself.

I support the concept especially since it allows individuals to deal directly with other individuals aided by the existing of a rating system to help get a sense of the other person's reputation. The disadvantage is the possibility of financial penalties if one can't pick up the car as planned. Turo does have a policy for flight delays and cancellations, but for those who pilot their own aircraft and have to deal with weather diversions and maintenance issues this can be problematic. Turo should have a clear policy regarding those issues.

I discovered some damage to the car during one trip so I contacted the owner immediately. The host and the platform are both extremely helpful sorting out the damage issues. I would definitely use the platform again.

Last week I used Turo the car rental app for the first time. It was so fun and seamless. The process is great and allows people to utilize cars in areas where they need transportation and get to experience vehicles that they would have no other way to experience.

Rental car experience with Turo has been a much-needed alternative to the traditional one. I would definitely be using it again. I have already bragged to some of my friends the hassle-free and wonderful adventure I had.

A great car! Sharon was great on time very nice and helpful. I will definitely rent from her again. At the time I rented there was no deposit. So I may not rent as often and go with enterprise or another company because they have unlimited miles. But just for a short rental Turo is great.

I really enjoy renting from Turo. It allows you to find a vehicle at your price point as well as a vehicle you feel comfortable driving. My exchange with Michael which is who I rented my last vehicle from was awesome! Transaction was smooth and if need be I would definitely 100% rent from him again. Great experience!

I had an outstanding rental experience with Turo. I love the convenience of locating a vehicle which fit my travel needs online and am impressed with the professionalism of the owners of the vehicles has surpassed my expectations. I will continue to rent vehicles from Turo and am referring family and friends to the site.

I used this app for the first time and was thoroughly impressed! Everything from the selection to the pickup, driving experience, billing, and return exceeded my expectations. I will definitely use this service again and have recommended it to almost everyone I know.

Had a great experience with the rental. We enjoyed the beach rides and the car was very clean. One observation is the hassle to find a car wash and vacuum the car. I feel that is something most rental places take care of. Actually I know that for a fact because I travel a lot. Besides that, I have no complaints.

I have been exceedingly pleased every time I rent through Turo. They make it easy to rent and provide excellent insurance options. It's a great way to get a nicer vehicle for the same cost that the big name car rental companies would charge for an economy class, and usually easier to get the vehicle as well. I highly recommend Turo to friends and family!

I was told I could return my car a day early and would get a refund for that day and I never got it back. This was my first time using Turo and I am not happy with this customer service AT ALL. They need to refund my money. I sent in the pictures and returned the car... they owe me back the money. I never even complained about the owner being late or that the car had engine lights on etc... I just want my money back.

Great experience, I love using Turo. Everyone is very friendly and a very wide selection of cars. Saved us when we had car trouble and need to get to work. I recommend to my friends when they need a car. 2 different insurance options also makes it nice for people trying to save and dive very little with the rental.

Enjoyed the experience. Obviously, it wasn't the most exciting thing to have to rent a vehicle for a trip because of passenger number. However, the process was smooth, vehicle was amazing, and vehicle owner very helpful. Really enjoyed everything but having to pay money.

It was my first time renting thru Turo. It was a very pleasant experience. I would do it again rather than regular rental agencies. The only thing was, the interior was not vacuumed properly and the cloth interior was dirty.

My husband and I sat in the Los Angeles lot from 8am-12:15pm and our problem wasn’t resolved. Car received was a mess and unsafe to drive, owner canceled the order from his end and we were charged for the delivery to the locations. We didn’t initially want a refund. We just needed another car to drive for the day. We weren’t refunded for the delivery ($100). I feel like we wasted money sitting here waiting for the company to resolve. We called customer service over 12 times from 8-12 and spoke with two representatives who kept transferring us to different departments. We had to leave because during this time we had already missed out on two of our PAID events in Los Angeles.

Lea Ann ** was great. The car was nice although it was a gas hog! I have used Turo twice now and a driver and both times it has been a very simple process. I always recommend to friends who have never heard of it.

I just happened across this app after reserving a vehicle from Enterprise Car Rental. This app offered me a more economical alternative. Very easy to use. Gentleman I rented from was awesome. Everything was quick, smooth and thorough. I had a very good experience and will continue to use this method for my travel needs. I really hope it grows and wish it much successes.

I had the absolute worst experience with this app! I will NEVER use this app again and I will recommend you don’t either! First the driver was supposed the drop the car off at airport for me and didn’t! So I had to catch a shuttle bus to get the car! I was sent the wrong address by the car owner! It took me 36 mins to get my rental car and me and my boyfriend was waiting in the heat for that long while we waited for our car to be bring to us + we had our luggage which made it worse!

As I've traveled around the world I've tried all the various peer-to-peer car sharing platforms and Turo has consistently ranked at the top of that list. All car sharing companies are fairly new, still growing, and still learning, so there will be some ups and downs with any of them. Join Turo and you can read through each individual host's reviews and choose a host with multiple excellent five star reviews and in return you should have an excellent experience renting a car from that hosts.

I feel this is a great idea and service. It ended up costing more in the end than I expected but I would use Turo again. And Jose was great-totally communicative and went out of his way to bring me the car and pick it up and make it completely convenient for me.

I used TURO as a car owner using a BMW 740li 2012. Costly car. I chose the best insurance, and after damage had been done to my vehicle they refused to cover all of it. They said they would only cover SOME of the damage due to pictures being turned in after the 24hr period. Even though wear and tear on the vehicle was covered as I purchased the most expensive insurance (60/40 PREMIUM).

I had honestly never even heard of this service. I was in the Portland area with my son and need a car for a couple of days. I had pretty much given up since all the major car rentals wanted a 3 day minimum charge even if I only used it 2. I accidentally stumbled across the app, it was such a positive experience it is the way I'm renting cars from now on.

I rented a Porsche 911 from Turo in the Bay Area for a wedding weekend in Napa. Total cost for the whole weekend was only $250. Amazing price for an amazing car. Couldn't recommend highly enough. Way better than old school car rental!!

I got ripped off by Turo the first time I rented for false damages. I got ripped off a second time AGAIN for false damages. I will stick with private car rental companies from now on. At least they can be held accountable.

I've rented my vehicle on Turo for two years. I have 113 rentals. On June 5 my vehicle went missing. Turo took no action to locate the vehicle. After six days of diligent research, I was able to contact the mother of the woman who did not return my vehicle. I found it abandoned 40 miles out of town. Turo then REFUSED to acknowledge or pay for any damage when I provided all the required proof. They also implemented NO FEES for my stolen vehicle. They did not reimburse me for the six days my vehicle was missing. I have requested to speak with a higher up several times and they've refused to acknowledge my requests. Both the owner and customer pay for an insurance on Turo, yet Turo has repeatedly refused to cover damages on vehicles caused by renters.

I used Turo in Ireland just recently May/June 2018 and overall had a flawless, better than promised experience. The app on my phone was a godsend and kept me in touch directly with the host who was renting the car to me. We had some minor confusion with pickup location (my fault) but he was very understanding and patient. We had agreed on a specific car which happened to be already rented but he replaced it (as agreed ahead of time) with an even better one at the same price. He was honest, fair and a pleasure to work with.

Aside from being difficult to reach, they are extremely rude and offer no help whatsoever. I had an account that was breached and I received a notification that my credit card and personal information has been hacked so when I called them to find out what was going on, I was told to contact via e-mail. They made me submit pictures of my license, credit card, insurance, pay stubs, bank account and a selfie of me holding my license only to tell me that they cannot give me any information regarding my account and deactivated me without any reason. I am so disgusted by the inhumane way that they handle business. I really hope no one else falls for this scam. This isn't a free market to rent cars, rather it is just a way to collect your data so they can sell your identity and information to third parties. BEWARE! THEY WILL SELL YOUR INFORMATION!!! THIS IS A CORRUPT COMPANY THAT NEEDS TO BE INVESTIGATED!

First of all the vehicle did not look like the one I first reserved on on the app. So I planned a small trip with a budget up to San Jose, Ca with my family. I made reservations at hotel as well. We decided to use Turo again. We found a mini van within our budget that allowed 800 miles for 4 days at a total price of $248.97. That’s including the discount for referring someone and insurance added to the vehicles well. Wow what a great deal so I thought. I requested Uber to take me to pick up the vehicle. Upon arrival I was shocked the mini van had campaign ads "Elect for Bob ** LA County Sheriff June 5" over the windows. I could believe it. I really thought it was some kind of prank. The owner ask me if that was a problem. I responded, "What do you think."

I’ve rented 3 times. All seamless thru the app, efficient, fair price, and good use of tech for messaging, “checkout”, photos, and communicating with car owners. Also easy to reserve, car condition good, and owners helpful to extend reservation. I’ve been singing Turo praises to others!

I rented a vehicle for my nephew's prom. The day of prom the vehicle I rented was badly damaged. Last minute I had to book another vehicles as well as pay out of pocket. A few hours into my trip the 2nd vehicle front air shocks blew. Vehicle had to be towed. I had no way to take my nephew to his prom next day. I’m charged $500 for damages to a vehicle the following day. I’m scrolling thru Facebook and see Turo rented the same badly damaged car I didn’t take to another person for prom. This site seems to be a scam to do Insurance jobs on high end vehicles. Customer service is horrible. Since this happened I have not been contacted from anyone from Turo.

As a car owner, my experience with Turo has been horrendous. One of the drivers that rented my car was in an accident that caused significant damage to the front of my car. I chose the insurance plan in the middle, which provides for essentially total coverage in the event of an accident. The accident occurred on May 8, 2018. Turo assessed the damage using the pictures submitted by both myself and the renter. Because of the extent of the damage, they referred my claim to a third party called David Morse and Associates. The claim agent at David Morse and Associates has been absolutely terrible, non-communicative, took several days to get back to me, and then altogether stopped returning my calls.

Worst customer service ever. They actually LIE when you ask them questions. I reported a host for recording and posting the recordings on YouTube. That was my first trip. After reporting that guy I chose a different host for my second trip. I got an email on the second day saying suspicious activity reported. All I did was go to work. Seriously. I'm a security guard. How suspicious can that be? I called customer service and attempted to argue this out with the person who answered who by the way had the same name as the one on the email. She continually insisted I take a photo of my license and send it to her.

Rented an A7 - the owner was a pleasure, communicative, proactive, everything could have hoped for. The car was fine, until we had to put on AC on a day when the temperatures hit 97F - the AC didn't work! It was like driving around in a black greenhouse! Completely ruined our day as we were soaked in sweat to arrive for what was meant to be a romantic weekend. My girlfriend's hair looked like a rat's nest since we had to have the windows open to get any sort of cooling. Turo support didn't respond over the weekend, and then said to figure it out with the owner... Offered a $25 voucher as an apology. While we were lucky it was only a problem with the AC and didn't put our health at risk, I couldn't imagine what would have happened if it was something serious.

I recently traveled to Hawaii and used Turo to rent a vehicle. I rented a BMW X3 for a very reasonable price. At the last minute, I needed to extend the rental and there was no problem doing so. Great response from the renter also.

I rented a 2005 Mercedes while vacationing in Miami. The owner was responsive and although the car had some minor interior damage and made some engine noises it was a nice ride. I returned the car with gas and performed a walkthrough with the owner who stated everything was fine and gave me a five star review shortly after. 5 weeks later I receive an email stating a claim is being processed for a scrape on the rear bumper and 700 dollars will be deducted from my account. This is with the insurance that I purchased for a picture of something that looked like it could buff down in ten minutes. I have asked repeatedly for an explanation for the time it took to report the claim to me and further evidence that the scrape occurred while I had the car as we did not see or discuss it during the walkthrough. Nightmare service, fly by night company, stay with a trusted name!

I have experienced the WORST customer experience I've ever known these last 2 months from Turo. I signed up on the recommendation of a friend, and I really wish I had done my research because I would have found this website and seen all of the negative reviews. The rental process was fine, until I received a claim from Turo staff that the owner has "reported smoking in the car" and issued me an automatic $200 USD fine. I explained my side, I absolutely wasn't smoking in the car (I've never smoked in my life!), and that it smelled when I received the car from her.

If I could give these people zero stars I would. Their entire website is full of misrepresentation, and hosts who do not disclose the actual condition of their vehicles. Especially watch out for Haitham, who does NOT fix prior damages to his vehicles, and continues to take advantage of people's insurance plans and money. Moreover, he does NOT use the money taken out of insurance to fix his vehicles, and pockets it himself. Despite reporting this to Turo, they refuse to hold their host accountable, even though a $50 minimum fine is listed on their website for misrepresentation. This place is a lawsuit waiting to happen, if it hasn't already.

I've been renting cars on Turo for about 2 years. Every experience has been wonderful. If I had an issue, It was handled expeditiously of the issue promptly. They have excellent customer service. Thank you Turo!

Don't ever rent a car from Turo. This company is a total scam. They over charge for their rentals and the owners of the vehicles will submit bogus claims, in which you (the renter) are liable for these expenses. I just recently rented a vehicle on Friday, May 18th, and, I returned the vehicles the following day (05/19). And, I when I did an overview with the driver, I was informed everything was fine. However, I received an email from Turo’s claims department stating that I was liable for “alleged damaged” to a used tire, and my credit card was charged $112.80 for this replaced. Even though, I provided Turo's bogus claims department with evidence to support that this damaged tire did not occurred, during my rental. Nevertheless, Turo still charged my credit card for this expense. I will never use this company EVER AGAIN!

I use Turo almost every weekend to run errands. I live in the city and use public transportation to get to and from work so I do not need to own a car. However, on the weekend it is easier and quicker to get my errands done if I utilize a car. I first used Turo when I wanted to travel to see my grandparents. Every national car rental place wanted me to have a major credit card. Whereas, Turo used my bank card. It is easy and convenient to rent a car from Turo. I highly recommend this service. Unique and affordable car rental service.

We recently rented a car through Turo for a vacation. It was overall a good experience, getting in touch with the car owner was very easy, and I have no complaints with the Turo system. No damage to car was encountered, it was very clean and the owners were awesome. Will definitely consider using Turo on my next few vacations.

I rented a car through Turo! The process seemed very easy. My rental experience was fine until I needed to extend the car for a day. The owner was fine with this, yet I received an email stating that there was an issue with my account. I was then told that I needed to turn the car in on the new date and time (which was the plan). Once I turned the vehicle in, the owner said to contact him if I ever needed to rent a vehicle when visiting! So why was my account deactivated?!? No real explanation was given! Just a bunch of emails asking me to verify info which clearly was verified already, otherwise I wouldn't have been able to rent through Turo in the first place! There is definitely something fishy going on with this company! And their customer service gets 0 Stars! Dealing directly with the owner was fine, but this company seems like they're running some type of scam!

Through Turo, rented 2014 blue Scion FRX, with 42K miles, for 3 days. After about 170 miles on day 1, I heard shrill whining noise and smelt smoke from engine. Car was in neutral and still the same whining noise. Tried contacting Turo, they kept me on hold for 1 hour, and then they hung up on me. Called owner and explained car was not safe to drive. Owner only wanted to know if I would return the car in time, else he wanted to charge late penalty. I drove a limping, dying car and returned it. Now, car owner is filing claims and Turo has charged my credit card.

Rented a car to go on a trip to Florida. Time set to pick up car was 10 a.m. I overslept and didn't wake up till 10:20 and contacted owner on Turo app to let them know I would be late. The owner cancelled my reservation and got to keep my money for the reservation. Since I was left with no other options, because I needed to go out of town I rebooked the car and was charged an extra $75 for the car I had originally booked for the same day from the same person. When I got to the car the car was not cleaned out it had a bad odor and was very sticky, as I drove away and decided to turn on the radio I realize that the speakers were blown out of the car. I then contacted owner to see if they were aware of the speakers and she stated yes she was aware but didn't stated in her ad for her car that her radio did not work. Turo was absolutely no help at all. They honestly just helped the owner scam me out of my money. I will never rent from them again.

I still prefer car rental over Turo. First with car rental it's convenient to pick up straight from airport and drop off. With Turo however you will need to get a taxi to your Turo pick up and drop off. So inconvenient. And the most outrageous fact about Turo, their customer service is 0 out of 10. As you rent Turo just know they want to get extra money from you. And you how the system is tailored they get it in a blink of an eye but trying even getting back a fraction of it might last a year. TURO is a huge SCAM.

Great for the most part until some small damage happens to the car you rented. Two small chips in the windshield from rocks being kicked up from other cars. They immediately charge your account 500$ even if the damage will cost nowhere near that amount. And then after the claim has been paid and closed they’ll randomly decide to open it back up and change you for “additional damages” without any explanation of what those are!

TURO on the surface is an interesting idea but after consistent and repeating customer service issues I decided to see what others had to say and it is clear others are experiencing the same issues. Basically there is NO customer service. When they do get back to you they are not resolving anything and much of the response is robotic. I frankly feel real uncomfortable now that I provided my private information and payment info as well as this seems like a real loosely run ship so who knows where my stuff is going.

Rented a 120,000 mile BMW. Drove all of 102 highway miles. Got car back to owner. Reviewed me with 'Would rent to again'. Then claimed damage and Turo charged my cc $649. Absolute sham company. Complete nonsense charge with owner retroactively deciding his bumper needed resprayed. STAY AWAY!

I cannot wait until there is another alternative to private rentals that kills Turo's business. I went through the whole signup process and uploaded all required documentation (including a picture of my license) and was told I was denied and my account closed?!? After contacting them through their "support texting line" I was told it was due to my driving record. I have a speeding ticket from over 5 years ago but that's about it. They give no further explanation, and can apparently deny you for no reason which is absurd. Goodluck talking to anyone from support, just a bunch of robots. Horrible company. Stay Away!

I booked a car for 2 days and upon pickup it appeared visibly to be in good condition, however on the second day I noticed a loud and highly unnerving flapping sound while driving on the highway. Upon inspection, I noticed that part of the wheel guard and undercarriage had come loose and was literally hanging off the vehicle. There was no accident, incident, off-roading or otherwise discernible cause for the damage that occurred during my rental period, part of the car just started falling off for no reason, after only 2.5 hours of normal, totally uneventful highway driving.

The Turo Support are robots and only provide with a fixed garbage reply and it will not solve the problem at all. You must pay all fees in advance to contact the owner. The refund conditions are very strict, and there are many hidden costs.

Tired of car rental BS. This app and service is great. Simple to use. Excellent service and great cars for an affordable price. Would give 10 stars. If you're near LAX or vicinity check out Eldors cars! Awesome selection and easy process. Your dream car rental is possible with this app!

I rented a car for 49 days. Spent over 900$ with this company. I didn’t take before or after pictures of the car because I was unfamiliar with the process so I just met with the guy. I drive off. Now that I returned the car the guy filed a claim after 22 hours. He file an insurance claim so he can get previous damages repaired. They took 500$ from my account soon as he filed a claim. I begged for them to call me. No one called me then I received an email saying I was charged 839$. Still no call. No anything. This is a fraud company.

I was approved to drive on Turo for a few months. After a while, I wanted to rent a car and found out I was not able to rent. I was told it was because my husband and I had the same credit card on our accounts and that was not allowed. He changed his card since the card was under my name. I communicated this to Turo. Turo then responded that they could not approve my account since my license was SOON to expire... okay. I renewed my license and sent them a picture of my credit card, of myself holding my paper copy of my renewed licence. Turo again responded that they do not accept paper issued renewal licences... Okay?! I waited and when I received my license via mail, I again sent them a picture of the license next to my face.

I heard of Turo through a commercial, immediately looked it up and it was exactly the service I needed. The car I had was a little older but ran well. The owner Michael was a joy to work with. I received no ridiculous charges. Communication was excellent. No issues. I plan to use Turo again very soon!

2 years ago I was thinking of renting my car on Turo but wasn't sure who the company was and didn't want to have my real name and picture on the internet and the system let me create an account with a fake name. I ended up selling my car and never use the Turo system. Now 2 years later I'm looking into renting a car from them and want to put my real name on the account. The system will let me. I called customer service and cannot stand dealing with foreign reps (the language barrier and I really can't stand Filipino accents). I'm in San Francisco. Turo is in San Francisco so I asked to be transferred.

I rented a car via Turo for a whole month for $625. As the month was almost over I contacted the car's owner and said I'd like to rent for another month. He happily agreed. Only thing was the car needed an oil change - the indicator was on about this. The owner told me to go do it and he'd pay me back so I did it on the last day of the rental which was then meant to continue for another month. When I signed up to go for another month the monthly rental came up at $850 instead of the prior month's $625. I told the owner this wasn't fair and he said he'd fix it try again in half an hour. I did again and this time it was even more, $910.

I had a bad experience with Turo. I needed a car in the U.S for a one-day trip. I was running one hour late on my way back to the destination. I tried to inform the owner in advance but I used a temporary number for the U.S and had a phone issue so unfortunately I went through communication issue. I arrived one hour later and give the car back to the owner. I totally understand that late return and communication issue are not tolerated and are subject to fees, but I wish I could have had an exchange with the Customer Service about it. However, when I contacted Turo to apologize and explain the issues I faced, the Customer service never answered me back and blocked my account to prevent me to rent a car in the future.

I reach out to their customer service team to unlock my account. I go through their "procedures" to verify my identity. That is to send pictures of my credit card, my driver's license and my photo. I do all that, next they ask me to verify my phone number and email address, which I also do. Here's the kicker after, they wanted to know who I "allegedly" shared my account with. And while I'm reasonable enough to comply with that first two requests, the third is where I draw the line. I've never encountered a company to imply that I shared my information with someone else. Their methods are certainly quite invasive and borderline violates my privacy. Even my bank doesn't do that when I get my account locked from time to time. All this hassle to unlock an account, if this any other professional company, my account would have already been unlocked.

I booked a reservation on Turo App for 6 days and for some reason the App change the dates and put 2 days more and I didn't noticed until they called me the next day after the booking and said the car was waiting for me at the airport. I was on the app a Tuesday to get the car on Friday and the system put the reservation for Wednesday... They charge me the cancellation fee and I was agree since it was my fault not noticing the day the system put on the checkout (confirmation) besides that if I want the car for Friday which is the original day, I have to pay more than if I took the car on Wednesday...

As part of the application process you are required to take a selfie holding your driver's license & also one of you holding the credit card you will be using. I was turned down because of no TransUnion Car Insurance report. I prefer not to own & utilize public transportation because I choose to assist the environment & make a minimal carbon imprint. There is no indication that a TransUnion report will be pulled. The denial should have come BEFORE taking personal information & photos of DL & CC. I regretted that I may have opened the door wide for identity theft. It was an urgent personal matter & I only had a debit card at the time. I since have a CC & used Enterprise Rental instead.

I had an issue with a car owner and when I cancelled Turo asked if I was uncomfortable. Yes, was the answer. Over time, the owner of the car was unresponsive and was incurring negative reviews in the process from other people. As a person with mobility issues, this was postnatally going to not be a successful solo trip for me. The first customer service rep said they would give me a full refund but then a second rep, P ** spent the two days of emails telling me that I was wrong and wouldn't get a refund. I was tired of dealing with this Turo rep and had to ask her to stop bothering me. Highly unprofessional of Turo to allow this kind of treatment. I did find another owner and feel like I will have a successful trip, but double minded as to if I use them again. I filled out a complaint report, but have heard from no one.

We had a bad experience when using Turo. We rented a car in Hawaii and the car itself had pre-existing damages. We took a video of the car before our trip so that all evidence was recorded and we could drive with peace of mind. We did the same when dropped off the car. Once we dropped off the car, the owner filled a dispute for damages totalling $800+. We had video evidence to support this was pre-existing.

The owner of the car seemed like a great guy and the car itself was perfect. Clean and safe. No complaints there. However when returning the car we got nailed with unexpected traffic in a horrible way. Our expected commute of 30 minutes turned into 2 hours to get the car back. I had contacted the owner of the car before it was due back to let him know we'd be late. He replied through the Turo app that it was no problem at all. It's documented and the Turo folks saw it as well. Still, because I was 20 minutes late, Turo charged me a $75 fee and "suspended" my account? I've been talking to the Turo customer service people and they say despite my communication and telling the owner I'd be late (and him saying it was OK) they have to charge me the fee and suspend me. This was my first time using Turo, and my last.

I have used service three times but last one has ruined me. Normally the car is delivered but owner said he couldn't meet and said was 20 mins away. I agreed to pick up car. I explained that we were grandparents coming to Disney World. We drove RV and wanted to car for local driving for beach and Disney World. We had car three days (had to take $44 Uber to pick up car that was actually over hour away). We had 400 mile limit and put half on it. We had to have car back at 8 am which meant leaving condo early...dropped off. Car had no trash but did have beach sand... My surprise that my credit card had been charged extra $75 because "cleaning violation." I'm done. I will use regular rental car. Beware that this charge was not allowed to be contested. Just shows up.

Turo is run by rude people who will 100% of the time side with car owners for even ridiculous little things. I was slammed with a $100 cleaning fee because the car owner found a few crumbs lodged in the back of the floor. They could have been from a previous renter or who knows! But Turo won't talk to you about it. They'll greedily wiggle their fingers and take your money without any warning. Don't bother trying to dispute, their customer service treats people like toddlers who misbehave. They have no respect for their customers and are looking to grab as much money from you as possible.

Turo’s client damaged my vehicle and fessed up. After several days was finally connected to someone that could help me file a claim. Now can’t get the claims dept to follow through with due diligence to find a solution. Extremely POOR customer service from a new company.

After submitting my personal information including my credit cards and driver license and uploading a picture myself and pictures of the front and back of my driver license I went to the page where I was supposed to confirm the car rental just to be surprised that the rental price per day was increased 50%!!! Seriously? Is that how it works? I will keep monitoring my bank transactions to see if they make any withdrawals, and hope they won’t sell my personal information and driver license. Scammers!

The following was Turo's response to me after deactivating my account. "We recently reviewed your account, and we’re sorry to inform you that we’ve determined you’re no longer eligible to use our marketplace." My response as follows: "Hello. No explanation? It's very sad your power to make these decisions would affect people with impeccable credit and driving history. I'm fully insured and have not had a driving infraction since 1983." Turo response, "I understand how you feel and I know this can be really frustrating. However, all decisions on membership made by the Turo Verification team are final. Further communication will not receive a response. Thank you!" People beware when using this peer to peer. It seems they will cancel you at any time without explanation! At last resort you need a car, you feel your Turo account can come to your rescue? Don’t count on it.

This company is pathetic. They have requirements and don't even state what the requirements are. They state I don't meet "auto insurance score" requirements, but do not tell me what my score is, what reason I don't meet those requirements, and what their own requirements are. I have never had an accident, never been charged with a DUI, reckless driving and had any insurance claims in 14+ years of driving. Other than speeding tickets (that have never costed me demerit points), my record is clean. I rent cars through other companies on a monthly basis, this is by far one of the most pathetic services I've come by.

I used this service when I flew to Hawaii and Florida. The drivers there have their own reviews like Airbnb so you already know who you're dealing with. We even had some car trouble in Hawaii, but our guy was so nice and helped us out and we had no problems at all. The app is so simple to use and understand. I don't know why some people are saying otherwise. I will always use Turo from now on instead of traditional car rental services.

This company has the worst customer service I've ever experienced. My personal in credit card info was compromised and the company will do nothing to clarify or rectify the issue. DON'T TRUST TURO. The convenience of their service is not worth it.

If I could give 1 star I would. Signed up to use Turo and was "declined" to be a customer. When asked why I was declined I was told via text (Turo's way of customer service) I was told they would not release details of their review. Anyways, I ended up meeting the SAME person who had the car for rent and made the transaction without Turo. Details: Needed the car Thursday to Saturday while my car was being worked on (brakes & rotors).

Turo is a flat out joke. 30 year old professional with a clean driving record for the last 7 years. 800+ credit score but yet can’t get approved to rent from Turo. Went through hoops just to try and prove I am who I say I am. (Send selfie, send proof of credit card, send proof of drivers license) Still after all that they said “after reviewing account you’re denied access to Turo”. They are a ** joke.

Denied me the ability to rent vehicles. Wouldn't tell me why because it would "compromise the effectiveness" of renting. My driver's license is clean and valid, yet they'll allow my husband to rent and he's a habitual traffic offender who just cleared up his DUI. Fools.

My personal insurance exceeds Turo requirements, my profile exceeds Turo requirements; I rented one vehicle which was a seamless and BRILLIANT experience and then Turo emails me saying my account is terminated. After I appealed with verification documents (insurance, DL, W-2, etc.) they say they will not inform me of why they terminated my account quote: “Turo does not release the details of these decisions, due to their proprietary nature.” Traditional rental car companies are obnoxious and Turo is doing a good job representing themselves as sub-par even to Thrifty.

Might be a good deal for the renter but as a car owner with three cars on the site I think it is a scam. My cars are all coming off of the site. The hoops you have to jump thru to get them to cover your car in the event something happens. I just don't see how people are making money at this. I may be just unlucky, something goes wrong every other trip and just isn't worth my time to keep dealing with a company whose support is so hard to get.

Signing up for Turo is easy, just provide your name, email address, phone number, and that's it. They do not collect any other information from you. Seemed easy enough, right? I booked a Tesla S for a few days, for a total cost of about $1,000, and during that process, I had to provide my DL # and some other information, paid for the rental, and hit submit. The owner of the car approved the trip, and I thought I was good to go. That's when the nightmare started...