Turo Reviews

If I could give this company 0 stars I would. Worst customer service ever!! I recently created an account in the hopes to use this service for my upcoming trip. I wanted to support this new concept that I thought was changing the auto industry as we knew it. Instead I was in fact denied from their so called “marketplace” after following up why I hadn’t heard back on my account. There was absolutely no rationale behind their decision. When I followed up asking for them to elaborate on why I was denied as I personally think I check off every prerequisite I just didn’t get any response.

I rented a vehicle from a guy who's friends with Turo's director of claims here in Scottsdale Arizona 7135 E Camelback Road suite 360. Upon returning the vehicle on Sunday 1/28/18 I meet the Turo employee. On 1/29/18 I wake up to an email from Turo stating a damage claim was brought against me. The email stated no specifics how convenient to scheme on a claim when your friend works in claims. I later learn there is suppose to be a scratch on the car which is a 2015 that had damage to the front bumper. It was missing a sensor also. The before and after pictures he submitted weren't from where I picked up the car. Then this guy kept trying to get me to return the car at a later time without changing thru app. He was trying to scheme on a late fee. I'm joining the Turo pissed consumers. Pissed because I'm wasting my time on this frivolous claim. I've added photos to show my before and after of area where he's claiming damage.

Turo hands down is the worst customer service provided and can relate to any beta application out there! I’m sad to admit I rent cars for them with the highest ratings, 100% across their performance board yet I still have trash support! As a renter, I haven’t had any huge headaches but they treat their customers as if they are not part of the business, we are shareholders. I usually explain to people Turo is the Airbnb of car rental, but that’s false Airbnb is amazing. They should look at Airbnb and learn a thing or two. You cannot speak to a claims rep through the phone. Everything is via email yet they want you to submit all these information within 24 hours but they respond within 72 hours. It makes no sense. The insurance is trash as well! They do not cover anything.

Spent the last day of my trip trying to locate the car owner to find out return location. No luck. Turo's "help" was a suggestion to "leave the car in a safe location". Had to drop it at the airport parking, leave the keys outside, and made it to the gates 10 mins before closing. Attempts to get a credit for this last day from Turo failed. Worst car rental experience. Never again.

Well, recently I joined Turo and was excited to start my own renting service with Turo, well I bought a car Jetta on 21st of December listed it on the same day with premium insurance plan provided by Turo, since this plans covers exterior wear and tear stuff like scratches and the customer does. It will cover it. The excitement was that my car got rented on 24th of December with premium insurance with a cut f 35% of my earnings. I accepted it as at-least my car will be safe. Hence, after 2 days the renter returned my car in the evening and said it's a fine car. I was happy that everything went good after-all it's my first time renting.

I purchased Turo Insurance that it's supposed to cover 100% if there is an accident. Someone went to my car, got an accident and wrecked the whole back end and trashed the inside. They gave me one form of the payments of what the damage is worth. When the collision repair place called nobody will return the call so I am unable to get my car fixed at this time. We have been calling to row with no success for three weeks now. My car is not drivable and it's unable to get repaired.

I had over a dozen successful rentals from Turo until they randomly put my account on hold for "periodical review." I sent them my documentation and they stated I needed to renew my ID as it was cosmetically damaged. There was only a tiny scratch on it and it could be read perfectly. This was a frivolous move on their part. I eventually got my new ID and they took two days to review, only to eventually say my membership is now declined and the decision is final and they will give no reason. I have never encountered such a miserable and staggeringly awful experience with a company.

This company uses people for their own benefit. My vehicle was on corals website for a whole year and the rules never stated that if the vehicle was registered in New York that it wouldn't be eligible for insurance. I was told that if I lived in New Jersey and the car was based in New Jersey I can rent my vehicles out the whole entire time. People at Turo knew my license plates were New York license plates. They would give me refunds on tolls and everything and never raise a flag about New York plates the moment that someone destroys my vehicle and I make a complaint. I'm now no longer eligible for its Insurance because the car is registered in New York. All they kept doing is sending me emails about how sorry they are and how their customer service they focus on it.

Turo has a great concept. It's why I keep on renting from them even though I hate the company. Nonetheless, I would advice you to avoid using Turo's services. Out of the five times that I've rented from them, two times were seamless, one time was bad but we worked it out, and the other two times were terrible. During those two times, I believe they showed their true colors, which is that they could care less about you. They do nothing to make a situation right, except a meaningless conversation, where they reiterate how important customer service is to them. Their customer service is laughable and insulting. I absolutely hate this company. Please stay away from them.

Avoid this company. I reserved 4 different cars in the last week or so. I never actually got a car--the owners or Turo cancelled the cars for whatever reasons. But, Turo charged my credit card anyway. They did credit me for one car. But, they still owe me $707.40. I had to shred my card to stop these charges. Now if someone hacked their system and is using people's credit card information as the other reviewer stated that may be the problem. But, my bank is reversing all the unauthorized charges anyway. I would suggest not using Turo. If they are easily hacked, or if they are committing fraud it's all the same to me.

There is no customer service. They will charge you fees if anything goes wrong including non-responsive drivers and app errors. I called, e-mailed, chatted, etc. and nothing. Worst company ever! Please warn your friends and family that this is a dangerous company.

Two months after renting a vehicle the company hit my credit card for $38 without any prior warning alleging I had an unpaid toll. I showed receipts and evidence of having paid the toll and my communication with the car owner confirming payment of the toll two months earlier. Nonetheless they disregarded my documented evidence and refused to refund me the full amount they had fraudulently charged to me.

This was truly the most disastrous experience I could ever imagine. The car was a piece of ** from the day we picked it up with wire is hanging out everywhere and the console and a significant wearily coming in from the rear of the period. It was clear that the car was a previous police vehicle but currently not being taken care of period. On Day 2 and a 1/2 the car broke down in the middle of a highway on a very cold wet rainy afternoon. The experience was her effect and trying to reach the roadside assistance there was no answer and I was on hold for 90 minutes trying to reach that period. The owner did absolutely nothing to assist me.

My son set up his account to rent a car for me when my car broke down three days before Christmas. I never knew about Turo until my son told me about it. We didn't know the process because then I tried to set up an account for myself as well. When Turo seen that my son account and my account had the same info they asked me to explain why so I did. Then I was asked to take a picture of my DL and a picture with me holding my DL so I did. Then I received a email stating they declined me. I responded with please provide me an explanation as to why I was declined. They responded they can't disclose their process procedure. My question no one tried to understand that we were new to the site and we didn't know, no investigation done just declined. But reading most of these reviews maybe that might have been best for me. Thanks Turo. Keep up the good work (NOT).

I rented from Turo a few times and was really impressed with the options available. It was easy to rent any car I wanted - from an economy clunker to a supercar. The hosts were nice enough. So this summer when I ended up with an extra car, I decided to host for Turo. Things to be aware of: As a host, Turo will take 15-35% of your rental fees for "insurance." Note that renters are also paying a pretty hefty price for insurance. I'm convinced Turo's revenue comes primarily from marked up insurance premiums and so they necessarily avoid paying all claims possible.

Be careful with Turo, I think someone is about to hacker into the customer info. Turo customers support ask sometimes for picture of your credit card and driver license. They are asking to send the picture on your email account. It will be very easy for hackers to collect all that info. I heard the same complaint from others customers.

Turo has a lot of problems. I rented an electric car from an individual for one day. The owner required to have the car fully charged upon return, which was not possible due to the fact that the car needs to be charged 4-5 hours to be completely charged. The range of the electric car was mispresented by the owner and caused a lot of inconvenience, including 2 Uber rides for well above the rental rate for the car. To top things off, I was charged an additional $10 for not returning the car fully charged. Should I hang around for a period of 5 hours at a charging station in the owner’s area? Also, I left a review for the car rented and Turo does not publish the review unless the owner rates the driver as well. Well aware that I was dissatisfied with my renting experience, of course, the owner would not leave a review. Therefore, all reviews on Turo are inflated. Negative reviews are not considered at all!

Turo is not Airbnb. You don't get a rental contract for the car you rent and as a consequence no normal car insurance will cover you. So you need to buy Turo's own premium insurance with a 500 $ deductible. Otherwise, you can get screwed easily. If there is any damage Turo will send you their own estimate of the cost without any evidence that this reflect actual costs and will deduct that amount from your credit card. I ended up with a nice car with no license plates and 3000 miles past its last inspection. Also, unlike Airbnb, if there is a problem you end up with an unhelpful and at times hostile Turo customer support.

I went onto Turo, was at first impressed. I successfully rented a car, provided all information. When I logged back in accidentally using another email address, I got tripped up with having to re-register. This threw my entire account out of whack and subsequently was asked for all kinds of crazy personal information, photos of me holding my license and so although have a paid-for rental? I have no ability to log into my original account. It's totally insane. On top of it, their Malaysian or Filipino customer service is not very adept and they have a whole text messaging system which I would not call very functional. My point is, if I'm already verified, they took my money, and the rental is still happening. Why do I have to re-verify myself through crazy steps???

So here's my story. I decided to use TURO to take a weekend trip to Tahoe with my girlfriend. Everything went well and the pickup and drop-off process went smooth. However, during our trip back we noticed that there was a hairline crack on the windshield (probably a small rock or pebble kicked up while driving) in which I wanted to report in case things get messy. I'll tell you guys what. I feel like there wouldn't have been difference if I manned up to report that there was a hairline crack or not. I would have been better off returning it and running off. But No. I'm not that kind of person.

Since I'm under 25 most car rental companies won't let me be their customer. With Turo I can pay a small daily fee and rent a car. Picking up the car is easy and the individuals are very friendly in my experience. I look forward to someday hosting my car on Turo.

Very unhappy!!! I rented a Turo car for a few weeks. No issues, but I wanted to extend to rental date. Someone else had already made reservations to rent car, before I could extend or modify the rental date and time. I tried to modify at least the time, to avoid any late fees. The Turo app will not let you make any changes, if another trip is booked. I called the owner, hours before the rental return time. I told her I will be a few hours late returning the car. She said, "Ok no problem and return the car as soon as possible." The car was returned 5 hours late that same day. The car was inspected by my self and the guy picking up the car, no issues reported. I was later charged a $225 late fee and another $21 car wash fee.

We started with Turo in February, 2017. At first, it was great. Then, the first renter of my brand new car wouldn’t return the car, it came back dirty and damaged. Turo never had the decency to call me, but they did take care of the damage. The process was horrible, but in the end, the car was fixed. We continued on. We met wonderful people. Turo was never fantastic about answering questions. They don’t listen. Anyway, we were still trying to figure it all out, so it was like growing pains.

I have rented multiple times with Turo and even the one time an owner never showed up with the vehicle, Turo made it right by providing credit towards an even better vehicle nearby. Far cheaper than your standard rental service. Will continue to use in the future. Useful when needed and helpful when things go wrong.

Using Turo couldn’t be any easier! I am incredibly pleased to say I’ll never rent from Enterprise/Hertz/etc. again. With Turo, my vehicle was better than anything the rental companies could offer... and at literally half the price of the rental companies’ lowest priced option!

I used Turo on my USA trip. I'm from Pakistan and it was cheap and easy to hire a car through Turo. People I deal with all was nice. I rented 4 cars in 19 days. I didn't had any problem or nor anybody try to take some extra money. Pick and drop was so easy and as per my need. Surely recommend to other people but please don't pay anyone money outside from the app.

I would give 0 stars if possible. Here it is the day before Thanksgiving and I am not able to visit my family. I was supposed to have car from Turo today at 2 pm. Owner cancels 1 hour before my trip. I call Turo and they tell me, "So sorry will give a refund in 3 to 5 business days." Well that does not help me because I need my money and a car to travel now! I will never again use this company. My holiday plans to visit my family are over! I'm in tears right now!!!!

Seemed easy enough, most of the rental agencies in Seattle were booked, so being smart or not so smart, I tried TURO (old RelayRides). My experience with RelayRides was great and my family drove to the mountains. This time, in a bind, I tried TURO and found a Prius. When my rental period of 3 days ended I tried rebooking with the app and yes I was a few hours past the deadline. This was the start of the nightmare.

I could not be happier with my dealings with Turo. It was easy to use - easy to deal with the people I rented the cars off and the overall service was fantastic. Getting ripped off by car hire days are over!

I rented a car (Mercedes crossover) using Turo for the first time in November 2017 while traveling to Colorado. The experience was almost perfect and it cost me at least less than of that of a rental car.

Applied for an account. Tried to rent a car. Turo requested additional documentation over and over. Provided all documentation requested. Denied without a reason, as many others here. Asked for a reason. No response. No one to talk to. Hiding behind email. Can't do business that way.

The app looks pretty easy to use and appears to be a cheaper alternative to official car rent offices, but you will feel completely insecure once you give them your credit card details. I got one successful booking even with their 25$ discount for first order, but later their services completely disappointed me: They can deactivate your account without any particular reason. I made one account, but after first booking when every time I tried to book a car there was a message "you are not able to book this car". Turo never check the owners' cars. The one I get from the owner (his name is Mansour, from Lawndale) was without number plate and without any documents. As I'm just a tourist, I didn't realise that it could be a problem as I learned later. Luckily we weren't stopped by police. Once there is problem with car, it's your problem now.

The rates were not substantially cheaper but I wanted to try it on my recent trip to Austin. Booked it a month early and on the morning of my travel, the owner canceled the rental. Turo offered help to find replacement car but their help is useless. The car was not clean and empty as you would expect from a standard rental. Avoid this service if you can.

I would rate this guy with zero stars if I could. He stole from me over $300 dollars in cost for my belongings. I try to contact Turo and guess what happened? Nothing. If you want to rent a vehicle from someone trustworthy that won't steal from you Aleh is not in the list. I have rented from Turo for a long time, but now any type of people can put their vehicle in here. What happened is that my belongings were in the vehicle and when I dropped it off everything went so fast that my belongings were inside.

I had the most unpleasant rental experience the owner of the cheap car I rented that was not worth 34 per day. When I received the vehicle the front driver head light was out which the owner did not even acknowledge. Also the owner did not thoroughly go over the car lights and just was not as thorough as the previous renter I had. The 4th day of having this rental the battery died and this owner is Paul. However in Turo the owner is listed as Louis which is not who I dealt with. Ever I had the unfortunate experience in dealing with Paul her unprofessional aggressive husband. I communicated to him to try to bring the car back early and was asking if he can come pick up the vehicle because I was unable to get someone to pick me up once I dropped off the vehicle. Paul was completely difficult and disrespectful.

The website is oversaturated with car rental companies so it's not often your car will actually be rented. I rented my car out on Turo for I barely made any money choosing to pay for the highest quality insurance. This insurance is supposed to cover everything. When I received the car back it was filthy, a nail In one tire, another tire was blown and the entire car smelled like **. I sent in before pics, after pics. I proved the Car had been smoked in and used to transport **. I requested a detail cleaning and alignment and one tire. They said yes but after I spent the money to have it done the rep Edith from Turo keeps asking for things she has and unnecessary information, like breakdown a detail cleaning??? They are completely playing games and doing all they can to avoid payout. I highly suggest you think twice on this one.

Dont use Turo, they will rob you, and if you dont pay they will send you to collections. I needed a rental car for 2 days, I paid 130.00. I got to the Denver airport took my pictures and got on the shuttle bus to the airport. Once I passed security and was able to sit and upload the pictures and figure out how to do the checkout on my phone, I did so. Now Turo is trying to charge me $75 dollars for a late check out fee. Mind you, there was poor reception service in the parking lot. And I am not going to wander around the parking lot at 4am in the morning looking for reception while it is freezing cold and snowing to upload the pictures and check out right away. I could not afford to miss my airplane.

My wife and I have been using Turo for years now. Even before they were Turo and were known by the name of relay rides. We just recently planned a trip to go to Hawai'i to visit my family and when we tried to purchase our rental car, it notified me that my account was deactivated. My wife then tries to book it for us and they deactivated her account as well. We sent email after email and tried calling a ton of times but we would get the same response, "Sorry we cannot disclose the reasons for deactivating your account. You may continue to email us, but we will not respond." I cannot believe that this is how Turo treats their loyal customers. **Do not use this company for your rental car because they will eventually screw you over.

My husband and I have used Turo for the last 3 years with no problems. We've used them probably 15 times and have had great experiences. We had already booked a car for our upcoming trio and then today got emails to our separate accounts telling us our accounts had been deactivated and they want all our insurance information and pay stubs to reconsider our application.

Numerous attempts to contact Turo support about a refund but there has been no response. Reserved a car Oct 10th and they charged my card for $250. However, owner canceled but Turo never credited my account. Attempted to contact for over 10 days via phone, email, twitter, facebook but get no response. Previously named Relay Rides and don't think they have anybody handling complaints or support.

I attempted to rent a car thru Turo, for 84 days. The car was listed for a maximum of 9000mi limit. So when I made the initial application to Turo, I specifically specified I wanted unlimited miles, not the 9000 on the webpage. I also specified I wanted, (1) a long-term vehicle (2) a hybrid vehicle (3) A vehicle that was equip with a satnav. I received a confirmation email from Turo, the vehicle I had selected was approved and they gave me a telephone number to contact the owner, saying they would debit my C/C later.

Extremely unprofessional and inadequate customer support and service. The car renter/owner is able to cancel the trip for any reason at any time (hours before a trip). These individuals are not obligated to answer any questions or follow-up with any of your concerns; however, they will CHARGE YOUR CREDIT CARD the second you book the trip. Basically I was left with an approximately $200 charge and no reply to several emails and messages to the driver. When I cancelled they charged a cancellation fee! Thus, the individuals putting up these cars are potentially completely protected, they are not in any way shape or form obligated so as far as I see it is a scam: get a client to pay for a car, ignore their messages/attempts of contact and then collect $15 +/- fee for cancelling within a week/day/hour, etc.

So I booked with a friend using Turo in Orlando, Florida because we thought it would be quicker, easier, and cheaper than traditional car rental services. Boy were we wrong. Long story short, we were charged with "damages" that the owner of the vehicle submitted to Turo. We're talking scratches to the clear coat (which I'm still convinced weren't caused by us) and some white scratches on the hood. Regardless, I was an additional $370 once it was all said and done with. Mind you, the damages were only $67 and I was also charged a $150 cleaning fee (which I still don't understand) in addition to other Turo "fees". I will never in my life use this "company" again. I told them that I will make it my personal vendetta and I will literally go out of my way to ensure no one has to go through the ordeal that I am STILL dealing with as of October 13th, 2017 (car was turned on August 29th, 2017).

I don't usually turn to social media, but after our experience with @Turo this weekend all my friends renting cars need to know how terrible our experience and this app is. When our car that was confirmed as booked turned out to be a no-show, the app wouldn't even let us cancel our trip so we couldn't book another car last minute to replace our no-show. We finally got ahold of the guy who owned the car and he was very flaky, changed his story twice and then he also couldn't cancel the trip on his end via the app.

My 2012 Chevrolet Volt was totaled by a Turo renter over a month ago and I still don't have the first offer for a settlement from Turo or their designated handler The Littleton Group. Turo's insurance is really only to protect them for liability and not for owners' cars - despite what they claim on the web page. Both of my Turo cars have been damaged from Turo renters and getting an insurance payout from them is next to impossible. Turo seem to have no incentive keep an owner happy after a loss. If you are a Turo owner and choose to rent out your car through Turo, you should get your own commercial insurance and decline Turo's coverage. Or, be ready to write off the car when it gets into an accident. Turo is not going to cover you.

Do NOT use Turo. I rented a car and had to literally stalk the owner for pick-up logistics and was still unable to get ahold of her. Morning of trip, I contacted Turo to inquire about cancellation, had to talk to two different people and finally found out that the owner had taken her car off the website. I was guaranteed a refund of the $50 and it is now 5 days later and don't see the $$$ back in my account. Frustrated beyond belief, I just contacted their customer service to discover their mailbox full. Will never use them again. The $200+ rental car service is the more relaxing way to go.

In July one of the renter's drove my car for 3 days then he called me saying the engine is broken! After taking it to the mechanic and waiting for Turo to send their appraiser then wait for the result which took them 1 month of not making money and my car is at the mechanic shop. They refused to pay the mechanic invoice which was $2900.00 saying that the engine broke because I didn't took care of my car! Which of course not true as I have all the receipts that shows how I'm doing all the necessary tune ups and the manufacturer recommended services (They didn't ask for them and when I offered to show these receipts they refused to see them). Bottom line I don't recommend them, they are not a BBB accredited and can't be trusted.

When I tried to cancel my trip on the TURO website, a TRIP FEE appeared. Basically, you have one hour after confirmation (approval) from renter to avoid this hidden fee. Nowhere is this fee explained as a fee for canceling until you press cancel. It is hidden as TRIP FEE in all their fine print. With all the changes to vacation plans; car rental agencies allow you to cancel within a reasonable time. What is reasonable to TURO is one hour. FYI to all people whose plan might change and need to modify their plans. Furthermore, I tried to contact the owner of the car and he did not respond for over a week. I then decided this smells like a SCAM and would eat the TRIP FEE (roughly 10%). Have read too many horror stories about no cars or wrong cars promised from TURO.

Turo is a horrible company. They charged me for a car I never received, the verification department has no direct contact. I've only rented 1 time from them and everything was ok besides the person bringing the car a day late, I tried to rent a car again but they denied due to unexplained reasons. I'm still waiting on my refund for both trips.

This company has taken the concept of making money off of others cars to another level while dumping the owners of those vehicles along the roadside! No one available in a supervisor role that will ever come to the telephone. Claims resolution is a nightmare! After over 100 rentals of my cars and 3 cars listed; I can never get resolution with one phone call. Recently had a 21 year old renter that booked my BMW and I choose to deny the booking, yet Turo charged me $25 to cancel reservation because I felt uncomfortable with booking, despite calling them to warn that reservation was a fraudulent booking.

We had one good experience renting from Turo and then a series of bad ones. The major problems. They don't back you up at all if you have issues with an owner, and don't practice ANY quality control over the listings. For example, we booked a car that said it was running well. Owner contacted me and said it was having some problems, so I cancelled it, and was charged a late cancellation fee. In another incident, the owner misrepresented their vehicle, and they cancelled it, but I was still charged a late fee. We tried to get these fees back through Turo but had to get them back through our credit card.

We have rented plenty of times from RelayRides, before they were bought out by Turo. Went to rent a car and there were issues with my account. Contact customer service who say they routinely verify accounts and needed me to send pictures of my face with drivers license, credit card, bill in my name. After going back and forth with getting them everything they needed, then they tell me thank you for the documents, but my account was still being verified.

The worse car rental experience ever. I rent 2006 minivan for my vacations in Orlando, FL, I got a confirmation that I will get charge $200 for 6-day rental. But they end up charging me $450. To pick up the car was a nightmare, it took me to 2 hours to find the car at the airport parking lot because I was looking for a 2006 Toyota Sienna with specific plate number as described on the vehicle details. The plate number on the vehicle was different than the one I was given, the car year was a 2004 instead of a 2006 and the color also was different. I try to call the car owner but he never answer, so I call Turo customer support and they got in-touch with the car owner. He call me and told me where he had park the car and I respond him, "That wasn't the car that was describe to me on my confirmation vehicle details" which he just respond "if the keys are there that's the car." So I finally got in the car and drove away.

After having a successful rental, I submitted additional documentation for a following rental of high value. My membership to the service was unexpectedly denied without explanation or verification for the reasoning. They are following emails with me indicated they would not tell me why and finally that my emails would no longer be responded to and their decision was final. This is the first business I've ever dealt with in my entire life that turns away return customers in good standing with no explanation and email correspondence shutting down any conversation!

Everything is great with Turo unless you have a problem of any kind. Since they do nothing to verify the condition of the cars people are allowed to rent out on their site, even with reviews you are never sure of what you are getting. Here are three reasons why you should not rent with this company. 1) No replacement vehicle should something be wrong with the one you rented and not all problems are immediately evident. There was a problem with both cars I rented from Turo but one was more problematic than the other as it made the vehicle unsafe to be driven.

If you are thinking to put your nice car on Turo, then that would be the worst decision you are ever going to make in your life. Turo Insurance policy is a lie, they would nicely promise a lot to deduct that huge chunk of percentage out of your money, but when it comes to cover your damages they find sneaky ways to do that your claim.

I tried to sign up for an account and provided everything required (current driver's license - perfect history, valid credit card, FB account). I have an insured vehicle and a clean driving record. I am a "Superhost" rated Airbnb host and client, have Uber and Lyft accounts so I completely understand how these sharing sites should work and operate. I submitted every single thing as required, but have now been told WITHOUT EXPLANATION that my account has been permanently deactivated and I will never be able to rent from or to Turo.

I have never seen such a ridiculous customer service care. Turo Car Rental is one of the most UNRELIABLE Car Rental Company! Customer service is horrible, first you cannot reach them on the phone. They make you to text them. And when you text them they make you to email them. And when you email them, there are different emails from different representatives that cause huge confusion and at the end they end up by asking to verify your account and that lead to either cancel your account or limit your options to rent a car.

I'm a car owner that rent cars through Turo and I'm done. I've had an almost impossible time contacting support and when I finally get through, the people on the other end make Forrest Gump seem like a rocket scientist. My renter was involved in an accident, but thankfully nobody was injured. Turo cancels the next rental that was booked 2 days after the current renter returned the car (it was still drivable) because the next renter probably wouldn't be happy renting a banged up car. Fair enough. But, they didn't notify me they canceled the next rental and more importantly they didn't block the availability on my calendar. You'll never guess what happened next? C'mon... guess!

I have rented with Turo over a dozen times and I've been happy with all but two of the cars. I see them as the AirBnB for cars. Some are lower priced excellent values, while others are a bit trashy. I travel a lot for work and for pleasure. When I travel for pleasure rental car companies charge around $50 per day and often charge extra fees so Turo is a good option especially in larger cities like Boston, Los Angeles, Seattle, and Atlanta, where there's more competition.

This company is a joke. I submitted every single thing they asked for (current driver's license, valid credit card). I live in the state I am trying to rent from (Hawaii) with my own vehicle being insured and a clean driving record. I am a 5 star rated Airbnb host so I completely understand how these sharing sites should work and operate. I literally submitted every single thing in a timely fashion, am told my account has been permanently deactivated and I will never be able to rent from or to Turo. I am offered ABSOLUTELY no reason as to why this might be and told in an automated email that none of my future messages will be read.

Turo has cheated me for 175 usd by charging me late fee, even when I delivered the car 1 hour earlier. The system first accepted my extension but later they charged me for a late drop of vehicle on a different drop off time. My extension was until 23:30 but they made it 20:00 and charged me for a late delivery. I dropped the car at 23:00. Will never use Turo or recommend it to anybody. It is nothing but a group of cheaters. Me being a non American feel like being a victim of fraud.

I had very disappointing and dissatisfactory experience renting with this company, and specifically a car owner named "Shirin" in Las Vegas. I called and learned that he is actually the "husband" of Shirin. I rented a car with this company well before my trip started. It wasn't until I requested a modification to my trip did I learn that the owner was out of town until after my trip and could not fulfill his end of the bargain. Why didn't he cancel my trip before and why did he accept my trip to begin with? Apparently, car owners can cancel your trip up to 3 days before it begins without any penalty! Additionally, customers are under pressure to cancel trips themselves because if they wait, they will not receive their refunds. Caveat emptor!! Especially with Turo!!

When I attempted to extend my rental fee by one day, the owner did not respond in time. This then led to Turo adding an additional "late fee" of $75. Then a day later they told me the owner who had signed off on my return, was now claiming damage to the car and turo was also holding money/my credit card for supposed damage. Crazy, poorly run company. Stay far away.

Turo abandoned me. Like many others on this section, I got a pre-baked email from Turo the day before my trip to Denver that due to "mechanical" (their exact word), they had cancelled my reservation. No plan B to offer, no empathy. Just a cancellation. I had made the reservation 2 months before, so now the only rental options were hundreds of dollars more. When I called customer service (in the Philippines, where Turo is based), the agent was apathetic, and offered no help, just read off a script. I thought this would be like Uber or Lyft for rental cars, and boy I was wrong. They have no ethics. Shame on them. I wonder how many families have been left high and dry by these shady operators.

I did a blunder by putting my car on Turo. The renter damaged my car miles away from my place. First of all Turo support is so pathetic that each time some new customer service officer will pick up the phone and you need to explain him everything again. Then their claim support is horrible. They won't respond. In fact they don't want to pay... I am so disappointed with Turo. Please, please NEVER EVER put your car for rent on Turo.

Renting car from TURO was the worst experience. Their unprofessionalism made them the worst business ever. If I could I would put a zero-0 star rating. They canceled the trip the day before the trip without notifying me. The owner did not respond to any type of communication. We called customer service and none of them spoke English well. They are located in the Philippines. I will never use Turo again. We had to use Enterprise and they were great. USE ENTERPRISE. NEVER USE TURO.

We rented a car from Turo and the owner is Jiwanjot **. Everything was perfect until the day before, when we were hit with a hail storm while in Colorado. We were even contemplating using him again for our next trip. When we returned the car, we immediately showed him the damage to the windshield, and he said, "it is your lucky day, I carry glass coverage on all my cars." When we rented the car, on the application we declined to use Turo's insurance because we were using our own company. We included our policy number and name of the company on our application.

If you would like solid schedule for you trip turo.com is not an option. First off no guarantee that you actually will have car on date you would like, I got cancelled just hours before my trip started. The rates actually almost the same as in regular rental, I got cheaper rate at the Budget rental with unlimited mileage, while with Turo you have restrictions. So if you would like uncertainty and risk turo.com is choice for you!

Renting car from Turo owner. Cancelled 1 day before trip, Turo did not seem to care at all. Set up another car and rental was to be 309 and they charged me OVER 400 dollars immediately. Turo is a RIPOFF. Stay away.

This company is a scam it seems. I have great credit. No accidents against me and only one claim on my insurance (vandalism). That being said after my application was done I was told I was denied able to rent cars. I call the company and they say, "Oh you cannot talk to them you have to email". I email and generic copy and paste every single ** time. They said they needed a consumer report from me from TransUnion. TransUnion is a credit score place. I ask why you need my credit score over and over and they keep saying they need my consumer report. I finally got the info they needed from TransUnion and sent it to them. It has been 3 weeks now and still no reply back. I have messaged them many times and nothing. What a joke this company is. Oh I cannot rent a car from that site but they say I can rent my car out if I wanted BAHAHAHA. Ya like I would use this crap company ever.

All I can say is wow if I could give a 0 star review I would. We rented weeks in advance for Memorial weekend. I'm with my family, a newborn baby and about 8 bags of luggage. Been stuck here for 2.5 hours by a no show Turo owner. The Turo reps have been completely nonprofessional with this issue. No help. They offered for a measly $30 credit but what the hell will that do if rentals will be $850+ dollars for an SUV at the rental agencies. Moral of the story: DO NOT RENT FROM TURO FOR A VACATION. Nothing is guaranteed with this company. Nor are the owners. We booked a 5 star owner with 40+ reviews and he was a complete no-show. Thanks to Turo I just spent $833.28 at Avis for a last minute rental before MDW. Highly disappointed user. I rent my car on this app and will be sure to never use them again.

This company is a joke and misleading. I've never heard of anyone taking your money (a transaction of agreement) then cancels service without explanation. I created an account, paid and reserved a car only to get a generic email stating it was canceled. No explanation of any sort. I only received an email. My account had a temporary hold on it because my name didn't match my driver's license. My household/family email name shows "mrnmrs **." Not odd to me but I responded with the requested documentation (picture of I'd and short explanation of why) as well as the question of how should I proceed in correcting it.

It's very easy the vehicle option and it can satisfy to all the customer because as I used the apps it's describe a wonderful. Amazing and I like it. It's also very safe to use. That's the best way that I like. No worries about the price because it's affordable. It's very convenience my family, friends and me like this apps and I will recommend this to my newly friends because it's very easy to use.

Turo was pretty easy to navigate but there were glitches. I didn't like the colors but that could go either way for you. A couple of the menus were a little small to precisely hit with a smaller phone. Pricing was a little less than a taxi service and on par with Uber and its competitors. There were many different vehicles but usually only one or two that I reasonably liked particularly close to my area. There weren't any very weird people driving me around, a couple were a little unfriendly and a few drove a couple miles over the speed limit but that was about it.

Turo is very good app and easy to use. I'm really very happy to have it. No app cant work like it and I have recommend everyone to use it. It is not so much costly like other apps. Everyone can get it. This kind of app is very difficult to get in this price. So everybody download this app and start using it. Its features for vehicle is very helpful. Who does have vehicles should use this apps. I am sure that you will like it. It's really safe. There is no compromise with safety.

This is very useful app. I like it very very much and have no trouble with it. I use it very often because it do the best job. I am very satisfied and I think it is going to get up more popularity. I have not used something like this before and I am glad to support something worthwhile. I think this is good value for money, worth the price I pay, even more. The level of security is also very good. I am going to use it in the future.

Price of this app seems fair to me. Though it is not low price but counting of its benefits, this app worth it. You have to pay a good amount to get a good app like this one. This app’s vehicle options are pretty good too. You can use this app in many ways. It is quick and very much effective. It is not at all harmful. I am using this app for a good long time. It is safer than others. This is the best convenient app to use so far. I am fully satisfied using this app. I am planning to use it in future. Everyone should give a try to this app. You will not be disappointed.

Despite reviews I've seen, I haven't had an issue thus far. The drivers are just normal people looking to make some extra money, it's a community based type of thing. There is a totally unique selection of cars. That gives the user so many options. You can choose a Toyota or a Tesla. You can see pictures of the cars too, and that's helpful. Paying less than $100 a day is pretty nice. It depends on the car though. I would recommend this. I had a good experience, and is way cheaper than a rental agency. It helped me and a group of friends get out of a tight situation one night. We were in desperate need of transportation, and we were lucky someone in the group has this app.

Extremely convenient app to use if you are looking for the best one to download. Highly recommend to everyone that is looking for something in this particular field. Easy to access and load. Pricing is pretty reasonable. This app has a great variety of options relating to vehicles. Their service's safety considerations is the very best and should be considered highly reliable.

The app is confidential as well as very easy to use. In addition, it is very amusing and funny. The pricing of this app is really well fare because of the fact that this app should be very expensive but the company who made it tried to make it cheaper for the people like us. It is assistive and easy to drive because of the speed and its total control of the vehicle and the wheels. I really like it. I'd recommend it to more people as soon as I can because it is safe to use, helpful and whatever they need they will find it in it.

The app's pricing is very fair and good for customers. The best part about it is customers get the best satisfaction. The app's vehicle options are simple to follow and are very useful when applying the usage of the car. The car needs to include this app in order for the vehicle to function more effectively. The convenience is great in order to use the app and includes excellent usage for day to day activities. The app is also is very technologically superior and interesting. The service's safety consideration is important in order for the system to work properly. This is vital for that safety, applies to the operation that is necessary to complete.

The app uses a similar interface as the other apps. The app is simple to use and doesn't take much effort to book a ride and save money. The app pricing isn't that bad, they charge a flat rate along with a mileage rate. It's good to use when having a night out or having to go somewhere with limited parking. Most people use similar vehicles. You can choose different vehicles for extra if you have more people using it. The vehicles are usually in good shape and dependable. Also, the safety of the app is pretty good, but like with everything there is always a chance of danger. You have to try select your driver carefully just so you don't end up with someone sketchy.

The app is very easy to use with navigation. I enjoy exploring the site and getting a feel of what it does overall as an app. It also had a variety of options to choose from. They explain in great detail about the vehicle and prices and they have pictures to give you a visual. It's not exactly cheap or high but sort of in the middle but it's still really good. The app is very safe. They take super precautions to make sure everything is extremely secured and hassle free and they have a lot of security monitors.

Turo made it easier to rent a car with the their app. Even though most of the cars were rented for the holidays, I was still able to rent one. The car wasn't the best I could have got for my money, but it did get me from point a to point b. It was safe enough although the pricing could have been a little more reasonable especially during the holiday seasons. If I had not been in a hurry I might have looked around for a better deal.

It is very convenient to use and easy to operate. It is more informative and more readable so I like it very much and no other app can replace it or reach this purpose. The vehicle options is good but generally it's a little more slumb so it need improvement. Also, the price is a little high but it is acceptable for our normal users. It would be better if it could be a little cheaper. The designer need more attention to improving its service safety since it is more important too now.

Turo is very easy and convenient for use. It leaves a detailed instructions on how to use the app that even a two told can understand, if not, you can very easily read the instructions in pure detail explaining how to. For the vehicle options, try it out for yourself and see if it leaves you with a smile on your face. It also gives you a few different price options to whether pay for one month or one year or five years along with a guarantee of satisfaction and the quality of their services. Moreover they put the s in safety when it comes to information being protected 100% thru their site and if you have any issues bring it to their attention.

Vehicle Logger is the easiest and simplest way to create, share and report vehicle logbooks for mileage, fuel, expenses, and tax purposes. It is very easy to install to the device and operate as you wish. It is very helpful and very interesting app. Very safe for our date and very trustworthy. Also, it is great good value. Can add pricing templates and link these templates to app prices or in-app product prices.

I believe that it was a really great app to use for many things and I would recommend it for so many people. My family uses it most of the time and so do I and my friends but it can be glitchy a lot so you would most likely hate ads and glitches. The price is okay. Maybe if it was free more people would buy it or use it a lot more and it has many uses but always has to cost so much money. Most apps are free or 0.99 dollars which I would like for this. The safety is amazing, great and fabulous. I mean seriously it is so good who wouldn't want any safety not me of course but yeah good app. And most people would love to have safety and be safe on the internet.