Turo Reviews

Timely, clean, efficient, easy and I would use again. I needed a larger car to take my family of 7 to Big Bear and it was a pleasant experience. The owner called and texted during my trip which was a little different than renting from a car rental place but overall it was a good experience.

My experience with Turo was stellar per usual. The vehicle was accurate with the picture and was clean. The owner was thorough and kind. I am able to locate a car near me with plenty of options, and I love that I can book instantly without waiting for approval from the owner. The insurance is affordable and offers great coverage as well. I’ll continue to use Turo, it makes my life easier, especially for last minute trips!

Everything was smooth until the host tried to scam me out of $20 over fuel level. Now I have to deal with the headache of a dispute. Never dealt with this nonsense from big rental car companies. I’m not sure if I will rent with Turo again due to this experience.

The selection of available cars made the selection difficult, but the ability to something interesting, versus a mundane rental car for the same price was great. The car was where it was supposed to be and exceptionally clean. It drove beautifully... And being a recent Camaro, was fun to drive, even in LA traffic. I had a couple issues with the phone unlock... It turns out that sometimes, when you return to the locked car, the application screen shows the unlock button, but it is not Green and won't unlock the car. I found I had to back up a screen, and return to trip in progress to get the unlock button to go green and allow the car to unlock.

Great overall. We will use again! Easy to book and our host was great. Great prices and easy all around. More people should definitely use the site. App worked great. We have already recommended to a handful of friends!

What a great service!!! I don't have credit cards, so renting a car is pretty much impossible but Turo makes it possible. The app is very easy and a few clicks and boom, you're on your way!!! Turo has a large variety of vehicles and a large service area.

This was a Very convenient and great service. Will definitely use this service again. The car was clean, booking was easy and the renter was awesome. If you need to rent a car without all the hassle Turo is definitely the way to go.

Spent hours looking for the right car. Put on my payment details to be told that I'm not eligible. They do not provide you with an explanation on why this is. They just tell you, "Contact support." You spend another 30 min contacting support so they can tell you the same thing. How smart, I wish them good luck.

I loved it. Ka who I dealt with was so amazing. She kept in touch with me every step of the way. This is my first time renting through you guys. She dropped off the car for me and was present to pick up the car. This made it more convenience for us. Thank you so much for a great experience. I would recommend this for anyone who wants to rent a vehicle.

With me being under 25 this has been the by far the best rates possible. I have rented Mercedes Benz, Maserati, all down to a Kia for the convenience of my trips!!! I recommend it to anyone even if it’s a weekend getaway, you will not find a place with a better rate!!! All vehicles from TURO.

Good car, clean car, easy pickup, easy return, great staff, very nice, great price for the rental, easy to work with to change time of return. Indoor facility is very nice. Quick departure to the airport. Well informed directions. Will use again.

I had a great experience renting a car using Turo. The process was easy and simple. The car owner himself was great to work with, he responded quickly to my questions, delivered the car in great conditions and clean and he was very helpful teaching me how to use the app (my first time). It was also very useful the ability to extend my rental as I needed to keep it for longer than expected. And again, the car owner was very flexible and responsive about it.

I rented a vehicle in San Bruno, Ca in October. After returning the rental I was informed that there was damage to the vehicle. I did not damage the vehicle. Turo proceeded to charge me $1000 to repaint an area less than 1/2 the size of a dime. Two months later Turo added a supplemental damage in the amount of $500. Turo is inflating the price of the supposed damage and is committing insurance fraud. Beware. Do not rent from Turo. They will defraud you.

This was our first time using Turo. It was seamless. Our car was at the arrival to pick up and we met our owner at the departure curb. Maria was in constant contact with us via text and made it easy.

I lost my license when traveling, I let the Turo owner know. I also contacted the DMV and was able to get a temporary license and I happened to have my expired license with me. I was told that this was not sufficient and my car was canceled. I had an interview the next day and the traditional car rental companies would accept my license, but did not have any cars available. I ended up with a 12 passenger van. Terrible, nonexistent customer service and all-around terrible company. I thought that nothing could be worse than traditional car rental services, but I was wrong. Do not use Turo. I had a couple good experiences, but it is not worth a terrible experience.

I decided to use Turo over a rental car company because it should have been a much cheaper alternative. While the base price of my trip was $78 before the "trip fee" and much more favorable than a rental car, I was later SLAMMED with an additional $83.15 change for 27 extra miles. TWENTY SEVEN. 27 extra miles cost more than the entire trip. That is ridiculous. With the base charge, the Turo fees, and the extra fee, using Turo was a substantially worse experience than using a rental car. I won't being using Turo again, and will be happy to share my experience with anyone who asks.

I am a Turo Host and this is regarding the claim process in the event of a damage. In my case I was following the damage claim process as documented in their website, but my claims executive skipped key deliverable as part of that document and trying to settle the claim based on the assumptions. This impacted me as I am unable to list the vehicle back and now it's been more than 2 weeks. I am not sure who at Turo will be able to escalate and resolve the issue?

I have been using Turo for the past 2 years and my experience has been great. The response for any issue has been prompt and thorough. I haven’t had any bad experiences yet. I really appreciate the platform and the money ???? and time ⏰. Thank you.

Very convenient and professional. They had someone pick me up and drop me off. I will definitely use again. This was my first time using Turo and was pleasantly surprised how easy and convenient it was. I will recommend to friends and family of the service.

It was worth it. I didn’t like how he didn’t tell me the car wasn’t at the airport, but a mile away. Other than that it was great. Also, the owner of the vehicle wasn’t as responsive as I’d like to my questions, but it was satisfactory. I’d recommend this service again to a friend and will use Turo in the future.

Towards the end, the check engine light went off and the driver basically just assumed that it was on all this time I had been driving the car and questioned me why I didn’t inform him earlier. I assured him that it wasn't all the time and came on just when I parked the car to return it to him.

Turo is an easier and more convenient way to rent a car when looking for a rental car, suv, truck or van for both short term rentals or long term rentals. I would highly recommend! Those that share their vehicles via Turo are also friendly and courteous.

I have nothing but great things to say about the way the Turo team got me into a vehicle to meet my needs, I haven't checked my credit card to see if I was billed more but was told I wouldn't be. I recommended to all of my fellow travelers and will be using it again soon. Thanks so much.

Experience was excellent! Everything went smoothly as planned. Host was polite and professional. Vehicle was clean and fuel tank full. PLUS, I save $500 compared to a name brand rental car agency! Even using Uber to the pick up location was a big cost savings. Will definitely use TURO again on my next out of town trip.

I was a bit hesitant at first because this was all new to me, but the Turo app makes it so easy. I like that there is a live line to call if you have questions or concerns. There are many options available and the one I like best is having the car delivered to me. I will definitely rent through them again.

I have rent from Turo several times. Each time was a great experience people are very communicative and the response time is good. The cars are very nice clean and dependable. I definitely recommend this to anybody that's looking to rent a vehicle.

Turo is exceptional!! The app is easy to use. The price is competitive with all of the major commercial rental companies. You can get a vehicle specific to your needs unlike the commercial rental companies. The rentees are accommodating, friendly, and very helpful. Thanks, Illia!!

We were extremely happy with our Turo experience. Carlos was very prompt and efficient with all our communications. His car was in excellent condition and drove like a charm. I would definitely look for Carlos again when using Turo. Turo is a great way to save money and have curb to curb service!

Seriously. This was my wife’s first experience with Turo and she was skeptical as all hell, but was totally impressed by how much nicer the car was than a typical rental *and* how easy the whole experience was. Tony was a big part of that, making pick up and drop off suuuper easy as we flew thru Oakland.

My rental was confirmed for a gray Corvette owned by a Mr. ** for Thursday 11/6/18 for 1 day. Due to the forecast of heavy rain ** and I mutually agreed to reschedule and rebook for pick up on Saturday the 8th. After driving out of my way to pick up the car Mr. ** canceled my reservation without advance notice. It was totally inconsiderate and caused me and my ride an extreme inconvenience. Needless to say I never rent from ** or possibly Turo as a result of this experience.

Everything about my rental went very smooth. Definitely will be using Turo again. People at the turo valet lot at LAX were very helpful. Price was reasonable for the car that I was renting. Only thing is that I wished we had a shuttle to the valet lot.

I went on vacation to California and began researching what to rent as soon as I got off the plane. I found the car I wanted to rent and began the process of checkout. I filled out everything necessary. Last step of taking a picture of my licence failed multiple times for whatever reason. Called the support line, they can't help so I was told to email support first and should get a response right away. Such was the case, and they told me to email a picture with drivers licence next to my face along with a picture of my credit card. No response even for the rest of the day nor earlier the next.

I wanted to save a little money and so rented from Turo for a family vacation. It has been a disaster. The owner of the car agreed to let me return it to a different location than the airport. However, he then did not respond to multiple texts, calls, or emails over the days leading up to the return date. Finally, I was able to reach him the night before the car was set to be returned but this created undue stress for the last half of our vacation. I had a minor fender bender where a small amount of paint came off the bumper. I let the owner know immediately, and he agreed to let me pay him cash for the damage. Without explanation he changed his mind and decided to have Turo handle the claim. The problem with this is that Turo charges a flat $150 administrative fee despite the minimal damage.

I rented a Toyota Yaris from Michael. He was very friendly and informational. The car was great and good on gas, easy pick-up and drop-off and I would love to do it again. His response time was very fast as well. I will be definitely recommending family and friends to use this app because it is very easy and convenient. My only issue was I didn't know about the $25 credit when you first initially sign up. You have to do it before you start your profile and I didn't know that so therefore I wasn't able to use the credit but other than that it's an awesome app to use.

Josie was easy to work with, car was as described and made for a wonderful weekend getaway. Pickup was extremely easy, and returning was even easier - just simply dropping the keys off in her mailbox. I'd rent from her again and would recommend Josie to anyone needing a SUV type vehicle for their needs. Thanks Josie!

I rented out my Jeep got it back and dropped the renter off at the airport, I forgot to get my key fob back! The renter said he would mail the key fob back but he never did. I told Turo and Turo said they needed a pdf estimate from the dealership, me nor the dealership understand what a pdf estimate is. Turo said if they don't get the pdf estimate, they will drop the claim. So I bought the key fob with my own money and asked Turo if this was good enough. And this was Turo's response. Brendan ** (Turo Support). Dec 6, 14:31 PST. "Hell Gjon, Yes, please send in a copy of the invoice and receipt and we are happy to review for reimbursement."

When returning the vehicle the owner never showed up, and there was no way to lock the keys in the car. So I kept the keys and locked the car. Turo advised me to overnight the keys to the owner's address, assuring me they would reimburse me promptly. I risked being late to my sister's wedding to find a FedEx depot, then paid $86 out of pocket, just to make sure the next reservation would not be messed up. 3 months later, Turo has still not reimbursed me for these expenses. I get replies from them roughly every 3 weeks or so apologizing for the delays but there is no one taking responsibility from their side. Beware, they do not follow through on their promises.

Needed a car for a new job, Austin was wonderful. The car was clean and ran well. Austin was flexible with adding additional days to my rental. Will absolutely use Austin again in the future! Hooray for Austin!!

Renting car was uncomplicated and communication with the car host was fast and easy. Price really good in comparison to "regular" renters. Customer service (to change some account settings) was a bit slow, unfortunately, but my issues got solved eventually.

I had a very good experience with both the owner of the vehicle and the Turo staff. The vehicle was great, and the pick up and drop off process was so simple and fast. I have already recommended Turo to a friend who will be taking a vacation soon.

I would like to thank Mr. Richard ** so much. He dropped off and picked at no hassle, even when I changed my time, it was not a problem. I enjoyed driving his car so much. It was soft, smooth and clean and he very courtesy and understandable and accessible. In the near future, I will be driving again if available with Turo and Mr Richard **.

I had a fantastic experience renting a Porsche 911 from Alvaro who met me at Bradley airport in Hartford so I arrived at a friends wedding in mad style. It was a joy to drive, very affordable and super cool! Alvaro was more than accommodating. Five star review easily. I need more Turo in my life!

I have rented a car from Turo before for business and it went great. So, I decided to rent again from Turo, but for pleasure. I decided to rent Mercedes-Benz C Class from a highly reviewed renter. It was such an amazing experience with easy communications, pick up & drop off, and flexibility. I would recommend this app to others, as a matter of fact, I have to many.

Awesome service with very friendly renters and awesome cars at affordable rates! It has been a pleasure using Turo and I would highly recommend it to anyone looking for a fun way to spend a few days, or anyone who genuinely enjoys driving!

Much cheaper and more flexible than big-name car rental agencies. I enjoyed the personal attention. Thanks, Jonathan. Just an awesome experience all around. Great car. Great price. And they picked me up and dropped me off right at my airline gate. So so convenient.

Could not have been easier. Car was great, and no Airport hassles. It makes It very easy to confidently recommend Turo to others. Welcome to the new world of “APP” commerce. Amazing what you can do with your phone! After using the big Rental Car companies I am now a believer.

I really enjoyed this vehicle. Sergey was amazing in response time and delivered the car to us clean and ready to go. The vehicle is a very powerful vehicle and a blast to drive. I will definitely rent with Sergey again.

I rented from Ali for 4 days and my trip was amazing. The car was clean inside & out. He was so kind to help me through the steps on my app. Since it was my first time using Turo. He was awesome, he responded to every message promptly. Will definitely rent from him again.

Lack of price transparency. I ended up paying 11% more than expected due to unexpected charges such as car cleaning fee. The idea is good but it requires more training to owners about the process of letting their "babies" go rented. It is like a AirBNB owner changing the terms of the lease while you are at the appt.

Great experience, app very easy to use and everything was so easy, stress free and perfect, very happy. Definitely will use your service again. Recommend to everyone who need rent a car for a trip or just drive around the city.

The experience was excellent with no problems. Car was clean and in good shape. We're able To do all the things we planned. I am now considering signing up to Turo my second car. The price was reasonable. Really enjoyed doing business with Turo.

This was my first time to use Turo. It was a great experience. I would recommend it to anyone instead of using a car rental agency. I will be using it again. Oh and the renter Brain, was nice and professional.

The whole process was seamless, easy and fun. I got a killer car, the renter was flexible, the app worked well, and the event I attended hosted by Turo was great. Zero complaints and I will absolutely be renting from Turo in the future.

I have never written a review before on anything, but because of this terrible experience, here I go! I only had the car for about 36 hours. When they picked me up from the airport, I right away heard that the brakes on the car were squeaky and the car unsafe. Then my bill was supposed to be $35 and was increased to $93 because I asked to be picked up an hour early when my flight changed. What in the world?!? That's a dollar a minute!!

I've had a great experience with Turo up until this point, but I'm disappointed with their customer service department. After our last trip, I discovered a $25 "extension fee". My host said Turo had added it, so I contacted the company and was told a manager would email me and issue a credit, but I've received no response. I did extend my trip by one hour, but my host approved it, there was no notice of a fee, and I was still within my 5-day rental window. I think it's an unfair business practice to tack on fees without notice and provide no real means for dispute resolution.

I have rented several times from Turo and I will continue to rent from Turo, it has been wonderful! The drivers have been prompt and wonderful to communicate with. If you want to save time from the rental car lines Turo is the way to go.

Needed to guarantee a vehicle that would hold seven adults. Often times with rental companies, you cannot get a specific commitment; they commit to categories. I found the vehicle I wanted. Reserved it. We arrived at the airport and walked straight into our van. It was easy, convenient and hassle-free. Will definitely use again!

I rented my car out on Turo last weekend and could not be more disappointed with the claim resolution process. I have a brand new $40,000 SUV in great condition, so I was sure to reiterate Turo’s policy in my ad: NO SMOKING and NO PETS. Still, my renters borrowed my car for the weekend and completely trashed it! There was ash and dog hair all over the car, dog claw prints that tore at the seams of the leather, food crumbs ground into the seats, and a foul lingering odor of smoke and pet dander.

A friend rents his cars through this app and recommended I use it. So it was my First time rental and was a great experience! Very easy to use. Would definitely use again if I am traveling out of town.

Turo is a great alternative to renting a car from a big corporation. Much more flexibility in car type, pick up and drop off times and the price is very affordable. I highly recommend! I've used in California, Oregon and Arizona and every experience has been great!

The Experience was positive. Being my first Turo rental I was not careful with mileage overage and it cost me an additional $200. In the future I need to photo image the odometer before and after the trip. I will certainly rent again.

This was such a great way to experience a car type we would not normally have access to. The pick-up was easy and quick and the technician working was so friendly and knowledgeable! The car was beautiful and in excellent condition. We only wish more mile had been included! Worth the extra money for a day living outside of the ordinary! The convertible Porsche was perfect for San Diego cruising. The Turo App made all transactions super easy and I loved that it required the pictures so you felt confident that the condition of the car was verifiable.

Overall decent experience. I don’t like the mileage cap and the overrate you pay if you go over the mileage. As well as if you return the vehicle late. Issues happen that prevent you from returning the car sometimes like traffic. Some things are beyond your control.

I have had two terrible experience with Turo so I want to warn others not to use their services. The first they failed to inform me they kicked the owner of the car I was renting off their app. I called the owner the day before my trip because I had not heard anything and THEY informed me. Turo offered me $25 and a car impossible to get to as a solution. I finally decided to give them another chance a few months later. I was 24 minutes late for dropping off my car. This 24 minutes was approved by the owner. Turo charged me an entire day as a late fee. For "inconveniencing the owner." The owner tried emailing them asking them to drop the charge. This was not an inconvenience to the owner. It was a way for Turo to make extra money. They do not care about their renters or drivers. I recommend using Sixt - a new company coming over from Europe who will hopefully put Turo out of business or Zipcar.

The owner of the car I rented left my home and an hour later after driving home and taking pictures showing the gas tank was on FULL. Issued an additional charge of $15 after driving to his home in Pinole CA. I will never rent from Turo allowing this ** to happen and not protect their customers. I will be telling my company and colleagues that I recommended to utilize Turo to go back to the company's traditional car rental and renew the contract I delayed in order to get them to primarily utilize Turo.

My rental experience with Yan was simple. Communication was good. The vehicle suited my needs. The logistics were precise. Everything ran smoothly. Yan even gave me helpful suggestions that were very much appreciated. He is a seasoned professional. I would consider renting from Yan again. Thank you!

I just want to say that my experience was super sensational and very organized, thanks to Mr. **, thanks TURO. The owner of the vehicle always keep good communication through the whole and something that I really liked is that I was able to take the vehicle to the car wash for no additional cost!!

I had a negative experience booking a trip and when trying to extend my trip, the app was unresponsive. I was able to work it out with the owner and customer service but the app penalized me even when I had it worked out with humans. I won't be using this service again, and that's a shame because I spend some decent money with you. Customer lost.

I opened an account with Turo on 11/27/2018 and booked a car that same night, to pick up on 11/28/2018 at 5:30 in the evening. They debited my account, then deactivated my account. No notice. The Host called me 2 hours before pick-up and told me that the account had been deactivated. When I called the representative and told him the issue, I was told that the verification dept. deactivated it, and if he could put me on a brief (5 min hold) to finish his notes, he would transfer me to that department so that I wouldn’t have to repeat myself. When I was transferred, the woman asked "So what issue are you having?" So, I absolutely had to repeat myself. She asked, “Didn’t you get an email?” I said that I had not. She advised me to check my spam. This is all happening during my workday. There is not an email in sight, spam or elsewhere, and I'm stranded. So honestly? DON’T EVEN GO THERE!!!

Very upset at Turo for not communicating with me as a customer that got charged $2000 for a 28 day Rental of a unsafe car with many issues. Very bad service on behalf this owner and from Turo not protecting a customer. Dishonest host with extra charges.

Loved this experience. Will certainly not be my last. Cost and convenience were optimal. Thank you for creating this innovative tool. It was simple and painless. I’ve used it about 3 or 4 times now, with 0 complaints. Will continue to use it and even recommend it to several other.

My first rental was pain-free, thanks to the car owners and to the support at the Turo website. There was good communication before I arrived at SeaTac, the communication was good as I awaited my pickup, and continued good through the drop off back at SeaTac for my return flight.

The rental car was easy to find and the car met all of my needs during the duration of my rental period. Owner was responsive and professional! The car was a late model car that did not look like a rental and it really felt like I was borrowing a cool family member's car!

I recommend TURO to anyone. I had the best experience ever. My host was amazing and very nice and I will do business with TURO anytime. Thanks TURO. The App was easy to download and the car was easy to pick up and drop off. Download TURO ASAP. It’s well worth it???

This was my first time using your app and it was amazingly fabulous! The app was easy to use, and was the best car rental experience I have ever had. I will be using this app again in the future and I will also recommend this app to friends and family. I was happy I came across this app and now have the best way to rent cars when needed. Thank You.

Getting the car was easy. That's a plus. Close enough to where I'm at. Another plus. Everything ran well. The only thing I have to say the limit of 100 probably not enough. You just don't realize you can drive that many miles quickly. Other than that everything was great.

I had one individual take 7 hours before turning down the booking. The second attempt resulted in a quick booking, then a cancellation by the owner within an hour. I ended up with a car from Luxury Automotive in Canton, GA. I wish I had contacted this renter first. In the end my rental process with Luxury was fast, smooth, and professional.

My experience was exceptional. John delivered the car to me on time and at my gate. The car was everything I thought it would be and more. I received a courteous call to remind me of the return home and location. My driving experience was second to none.

From reserving the car through pick up and turn in, it was a great experience. The communications before the rental were excellent. The FINE facility for pick up was first class. Transportation by FINE was clean & professional. The car was clean, comfortable and drove well. I just reserved another TURO for December.

I have rented from other car companies before but Turo is easily the most cost efficient and convenient way to go. My expectations have been surpassed time and again. I recommend the Turo app to everyone who asks me about the vehicles I’m driving.

It was a nice car. Renter was efficient and flexible. He was willing to let me return the car early. There was plenty of communication. Also, a phone charger was there for my convenience. The price was right. Very convenient.

Never use this rental company. They have a flawed rental system that does not require renters to confirm availability of vehicles. Renter canceled at the last minute after the agreed upon pickup time. Renter said he hasn't had the vehicle for 6 months, but forgot to remove the car from the site. It should have never been listed on the website or rented to me. Turo takes your money without confirming with the renter that the car is 'actually' available. I was left in a very vulnerable situation and had to spend hundreds of dollars on an Uber to get to and from the pickup site and car rental place.

This review mostly apply for car owners. Especially the ones who owns premium and brand new cars. Please pay attention: there is no value for you to list your brand new car. If you are thinking to extra source of income which definitely is not reliable, go and list a 2-3 years old car. A rude and aggressive guy rent my car. It was my first experience. I had washed my car (2018 - brand new SUV), inside and outside. As a part of process I took some photos for documentation. When The guy returned the car it was just like piece of **. Moreover he passed daily 200km permitted. When I told the guy I will ask for reimbursement, he said, "It's exactly like when I picked it up." "OMG!" I said. He also charged me I am abusing and called me con artist. I was 100% sure I am right cause even if you close your eyes you can at least smell the sense of cleanness.

I made reservation on one car and I was not able to contact the host neither were your reservation person, your reservation person assisted me with another car but it cost more to rent per day and there was a difference in the mileage... The first car had 200 miles, where the second car had 100 miles... I went 11 miles over that... My problem is that I was told by Jeremiah the person who work for you said that I would not have to pay anymore more than what I had paid on the first car. I am not that computer internet savvy and would like to talk to someone instead of texting. Please. Would some help me to get to the bottom.

Turo is very similar to renting from a big rental company but you get a bigger variety of vehicles. Also, the delivery option is great when you need a car at your doorstep. I rent through Turo at least once a year.

The reservation, pick up and drop off were all very convenient and well done. The only reason I gave it 3 stars was for the car insurance: I would have preferred to use my own insurance which covers rentals rather than the insurance I had to buy with the Turo rental—had I been able to do that, there would have been incredible savings.

The pickup and drop off process was a breeze, will definitely be using again! Loved the ease of booking and the instructions was clear and concise. Loved it and will definitely recommend to family and friends! Was also happy with the price and taxes and fees! Very satisfied customer... will be using soon in the future.

I needed a car to rent, visited a traditional car rental site and couldn’t believe the prices. While trying to decide if I was going to pay the astronomical price, a Turo commercial came on. I downloaded the app, typed in my information, was approved to drive the car immediately. Some drivers don’t approve instantaneously, but I was fortunate because not only did I get a great car, my person was awesome! If I ever need a car again, I’m going with Turo and I’m going to choose my person again. Yes, I’ve already told everyone about Turo (who’d listen) and I hope they’ll use Turo too.

If you want to be nagged by petty hosts over minor details, rent from Turo. Otherwise stay with the big names. Hosts need only take close up photos of minor dirt upon return to get charged with a $100+ cleaning fee. Customer service will give you a different answer with every new representative you are transferred to.

If I could give this "BUSINESS" 0 stars, I would in a heartbeat! I signed up for my account on Nov 12, 2018. I dropped my car off in the shop and needed a rental ASAP. I selected my car and completed the checkout only to receive a message that I couldn't book. I call customer service and the only assistance they could provide was to tell me I had to contact the verification specialists via chat or e-mail. I started trying to chat with verification around 9 am (since the rental was time sensitive) and after 4 failed attempts and finally switching to my cell phone, the chat finally worked and didn't give me any more connection errors. Now I find out in the chat that my account has been flagged as "risky" and they want a credit report from TransUnion and about 8 other documents containing EXTREMELY sensitive information.

Very easy to obtain vehicles and easy transactions. The client was very professional and the vehicles are always clean and ready to go. I would highly recommend this process to others because of its functionality. The Turo app is the best thing since the Avis and Budget rental car days.

I have used Turo twice now and it has been such a flawless experience. Super easy and the communication is great. There are no lines to wait in, your car is sitting and waiting for you when you arrive. All around best way to rent a car!

1st time do rent through Turo. Couldn't have been better. Nick the owner of the 18 Cadillac CTS was great. Car was clean, full of fuel, and waiting on our arrival at Seattle/Tacoma International Airport. On return we dropped the car back off at the Airport, left the keys in the floorboard and that was it. Simple and easy.

I had the best experience ever renting a car through you guys. I rented a Porsche for a pretty reasonable price and the car owner was very cool. The car itself was nothing short of amazing and delivered me with an experience I can only dream about for now.

I’ve rented from Turo a couple of times and the experiences were flawless. The owners I’ve worked with were extremely easy to communicate with and were provided great customer service. The cars were in great condition and the Turo service from the LAX lot and an owner’s lot in Gardena was better, faster and simpler than any normal rental car company. There is no doubt in my mind that I will be renting again with Turo and I highly recommend the service. Particularly from Eric in Gardena if you are in the South Bay in Lós Angeles.

It was very nice to use Turo for a rental car for the first time. But had a concern about maintenance of the vehicle, while I was driving down on a highway engine oil level warning popped up and had to buy a qt of the oil to add.

Overall the experience was very user friendly and supportive! It was my first time using Turo, and from set up to rental to return, it was an easy experience! The approval process itself seemed very easy, by entering my information accurately. The hardest part was simply choosing the car I wished to use! I will definitely use Turo in the future for my rental needs, especially when visiting Las Vegas!

Easy instructions, Clean car, reliable, great customer service. Loved that there’s no deposit required, due to my age. And that it was very easy booking. Referred a lot of my friends. My first time using Turo and won’t be my last.

Really enjoyed Turo. Easy to book, easy to understand. Upfront with all fees, so you know exactly what the cost will be. I now prefer using Turo over a traditional car rental service. Only downside is that my personal insurance company won’t cover me, so I did have to purchase the insurance. However, the cost was low, so it didn’t prohibit me from having coverage. Luckily, I didn’t need it.

Had some issues booking. Support team reached out immediately and helped me through the issues. I really like all of the options of vehicles to rent. I will definitely consider using Turo again in the future as I had an enjoyable experience.

The pickup was easy, car was clean and ran good, drop off was very easy as well, would recommend this service to friends, and will use this service again when in the AZ area. Great value compared to the big rental companies.

I am very impressed with the ease renting through Turo offered. Seamless delivery and return. Owner was super with great communication. Pricing is very reasonable and worth the investment. Was basically able to rent a high end vehicle for a great price.

It’s good to have valet service nearby airport. We paid for the valet fee and they told me they will responsible for taking pictures and videos when I checking in. I love this service because Turo valet actually taking pictures into detail when my husband and me installing car seat and taking care the kid. But things were not goes well.

5 stars to the gentleman I rented car from. In Phoenix I got a tiny ding in the windshield. If you know Phoenix you know this is common. I literally had 18 emails regarding this issue. It was a windshield! $379. First it took over a week to get the estimate. Beware the advertised Liberty of Mutual insurance they carry is only if 3rd party involved. That's not how it came across. I did get basic coverage, which has $3000/deductible. Shame on me for not reading the tiny print. I scheduled a phone call per their instructions. No one ever came on the line. When I explained I had separate glass coverage on my personal insurance, I was told to send the info. Next day I got an email stating they don't contact my carrier!? All this time holding my card info hostage. I asked for the actual estimate and a copy of what was charged to my card. This would have been a great experience but customer service was lacking. Sending mixed messages.

Now that I just finished my Turo rental on 11.17.18 Saturday with Darwin such an amazing person. He's the reason why I fell in love with Turo and also was my first rental. He showed and guided me throughout my rental procedure. It made it easy and excited. But now I'm renting another car from Turo but different owner. I feel I should get that $25 off on my next ride. Please it'll really help me out especially for the holiday... Thank you.

I found this little car to be reliable. The gas mileage is fantastic, which I especially appreciated for how spread out everything is in the tri-city area and how bad traffic is. Dustin was kind and flexible. I was worried about the milage restriction, but in the end, I ended up having plenty of miles to spare. I would definitely rent this car again.

I never thought that I would be writing a negative review about Turo. I've been using Turo for almost a year now and for a reason that they refuse to explain they deactivated my account. I tried to rent a vehicle for the holidays using my fiance's credit card. They immediately deactivated my account and asked me to send in detailed information ie... His dl, pic of his cc, a pic of him holding the dl and cc, a utility bill, check stub (which I sent in 2) my dl... I complied with EVERY request and they sent me a email stating that they still was not going to reactivate my acct and they didn't have to tell me why. Smh??? What kind of explanation is this? I can't figure out for the life of me why would I not be reactivated seeing that I complied with every request and had been a member for a year. Is this about RACE? What's the real reason?!! Also every ** that I know who's tried to gain membership has been denied. I see a class action happening soon.

My wife and I planned our vacation, so we decided to try Turo, signed up with all the necessary information they require for a membership. I then received an approval email by the company. I rented a car and my debit card was charged immediately and a confirmation email followed shortly after. 24 hours later after I received an email stating that my membership has been declined and shut down, trip canceled and card refunded with no reason of cancellation. Now I have to wait 7 business days to receive my money back and no car because I have no other funds to immediately rent another car. I feel discriminated against because my trip was confirmed then declined. This is not the last of this situation.

I used Turo a couple of times recently. It worked well for what we needed. I would definitely use the service again. The process was simple enough to use and I did not experience any issues with my hosts, other than some minor communication issues with my first host -- but this was just due to the host and not the service.

The rental was very convenient and easy to use. The person who I rented was very nice and the jeep was very clean and had ZERO issues. The app was/is very simple to use, and had no trouble navigating and picking a rental. I will definitely recommend all my friends and family.

Awesome! Great rental, new, and very responsive Renter! Fees are just higher than normal! Other than that everything was great! Ibrahim was very nice and even extended my rental on short notice! Renting is easy and app is user-friendly.

My Fiat500 was great. It was nice to drive a sporty car that didn't scream "RENTAL" around Los Angeles. The pickup/dropoff was seamless and communication through the app super easy. An on-airport site would be amazing at LAX. Can't wait to see what car I borrow next!

Extremely convenient service. No need to wait in line for your vehicle at a service center; everything is prearranged and coordinated with the driver. Driver arrived when scheduled and the transition was simple. Vehicle was clean and I knew what vehicle I was getting before my trip began!

Well where do I start for my first time with Turo. Everything was very organized, and I'm all about everything being on point. The car selection as well was great, but to ride in style for a reasonable price. It can't get any better than that to be honest. Just an amazing experience. Can't wait for the next time.

Brand new first-time customer that had an incredible experience! Traditional car rental through large agencies is something if the past for me now. System is very simple and easy to navigate. Working with the customer was great. The costs were lower than expected. Overall this was an A+ and then some.

Simply amazing easy. Finally, someone has made car rental as easy as making cereal. Definitely, I will be using Turo for EVERY car rental in my future. Thank you for the simplicity and stress-free hassle free deal of car rental.

Great car, friendly people to rent from. Very convenient and no standing in a long time waiting for a Rental car to be ready. Liked that the car was dropped off and picked up where I needed it to be and at the time that worked for me.

Never had a bad experience. This is a nice service to have and we use it anytime we travel. It beats the rental car industry and allows for others to earn money too while a vehicle is not in use. Genius concept.

Very convenient app. It made things so easy to choose a car in the price range I was looking for. From start to finish it was very easy to pick up, and drop off. Tony was a pleasure to loan car from. Overall experience was awesome.

I recently used Turo for the first time and have full intentions on using the company again. It is both cheaper and easier than renting a car from any of the major car rental companies. I like that you have full choice over the car you get. You can also choose a car where the allowed mileage meets your needs. I will be recommending Turo to family and friends!

Our experience was fantastic. My wife and I rented it Mazda 2018 Miata RF hard top convertible. Went to Carmel for today overnight. The car was excellent, clean and in perfect condition. Of course it only had 3000 miles on it. The owner was responsive, respectful, informative, patient, Etc. Etc. I would highly recommend this from my experience and plan to do this again soon.

We had our first Turo experience and it was great. It is sooo much more affordable than the regular rental cars. Our host was so great at accommodating us and making the rental process easy and efficient. We are sold on it!

Renting from Turo was great. I will definitely use it again. The process was easy, the price was fair & the truck was perfect for what I needed. I will definitely rent from Turo again. I’ve already told my friends about my experience with Turo & they will use it in the future.

I have never had an issue with Turo car owners. They are always prompt, courteous, and accommodating. I travel for business constantly and share Turo with several organizations around the US. The best part of this service is the terminal pick-up and drop off. Getting in and out of the airport is a breeze. Keep up the great work!

I love Turo. I have rented over a dozen of cars and trucks. Never had any problems. Always on time, cars clean, full of gas... hundreds of cars to choose from... from a mini van to the most luxury cars. I will highly recommended Turo to anybody that wants to rent a vehicle.

I rented a car at a third of the price charged by rental companies. I had the tools I thought I needed for communication with the car owner and also for any consumer protection I might have needed. (I had one small issue and was able to contact the owner. The Turo app allows for documenting communication with the seller; presumably to assist with find a fair resolution to any dispute. My transaction went fine so I didn’t need to test this.) App provides everything I needed for safe and efficient transaction.

I had a great time in my rental. So much so I'm looking for a vehicle of this type. My current car is in really bad shape. So having a car that didn't overheat or spew smoke was a welcomed change. Great ride.

We had a great first experience with Turo. Renting a car from a local is ideal because that means money to local families instead of big car rental companies. We rented a van and camped all around Kauai for a week so it was transportation and housing combined. We couldn’t have been happier with our experience, we’ll definitely do it again!

First time using Turo. Had an excellent experience. I did take the extra insurance but it was worth it. Great car and great host. Enjoyed my trip. The car I rented was a Toyota gt86. Fun little car. The return and the app was easy to use. Thanks!

Since I travel to Philadelphia often for business I have found that renting cars is expensive. This was another great way to enjoy the comfort of using someone's car for half of what it costs to rent. The app is easy to use and the communication with the owner was on spot.

It was my first time using Turo... Luckily the owner of the car was super easy. His car was ready... always in communication. Using Turo is like paying the same money on a rental car but with a way better vehicle. I will definitely use Turo again and I hope more owners will be that easy.

The way the app is designed allows room for it to be extremely misleading regarding how many miles are allowed "per day" opposed to the trips total miles allowed. As a result, I a first time user, had to pay $200+ in mileage fees because what I understood to be 400 miles/day as illustrated during my search to book a rental was in fact only 400 miles total. Trust for a first time user that's very unfortunate. Especially when my conversation with the host AND customer service rep left me feeling unvalued.

I really enjoy the simplicity, and process of renting with Turo. You can see the exact car you are renting, who you're renting from, and what their/ the cars history is! I use them exclusively now over the standard rental companies.

I have rented several vehicles using the Turo app and I have been highly satisfied almost every time. My main purpose for using the app has been leisure rentals of unique cars that I've always wanted to drive. Just this calendar year alone, I've been able to fulfill some automotive wishes and dreams with some of the cars that I've driven. From a customer service perspective, I have had several interactions, and although the results have not always worked out in my favor, the service representatives have been fair, honest and relatively timely in their responses. I will (and have already) recommended the service to friends and family and will continue to rent through Turo whenever I need a new automotive adventure.

The car was delivered as planned and I had no problems with it during the five days I had it. This was my first time to rent through Turo, but I will do so again when needed. I have no complaints about any of the transaction.

Used Turo for the first time and it was a great experience. I will never rent from a car rental agency again! Was able to pick the vehicle I wanted and it was still considerably cheaper than a rental agency.

Rent a minivan for a Family Trip, was awesome. I save at least $400 dollars from a car rental and for less money I get a Kia Sedona 2007. Van work perfect, very comfortable and easy drive. I highly recommend and I will rented again.

$900 for one night rental! The renting process is sketchy. The renter called and canceled the trip 1 hour before and then invited me to rent the vehicle later on. He told me that there was an accident with the previous user. I was desperate and had to use this damaged vehicle. The claims process is even worse. I agreed to pay $150 for a rental of an off road vehicle only to find out after the rental is done that there is NO OFF ROADING allowed. This failed communication ruined my trip, renter kept this information from me even though I inquired about off road travel.

I rented 2 times a car on Turo. First time 0 issue. The second time horrible experience. Since 3.5 hours I am busy with the live chat who are unable to fix my Issue. How it started: I rented the car for 2 days and want to extend it for another 10 days. In order to get a discount I need to rent it total for 12 days. My host was with me live on phonecall and waited to receive the request send by me. After I send it, it got canceled. At First the live support told me my host did not accept it. What? Was not true.

I was looking forward to an Airbnb type experience. I was very disappointed. I made the reservation a week in advance. The day before my travel I was informed by the host that I would not receive curbside pick up as advertised. She wasn't sure where the registration was, and I would pay the airport parking fee. I was misled to believe I was renting a solid running vehicle. I made the reservation well in advance.

My husband and I rented a car from Turo for our wedding, what a mistake. From the beginning we were asked to meet with the owner a little earlier since he had a call to be on. He pulls up and the car is filthy and tells us “sorry I didn’t have time”... He asked us to be early. We did not rush him. He then asks if we want to use the trunk, in a convertible. Wouldn’t you assume we’d probably want to have access to the truck? So he then pulls out a car seat, skateboard, and ALL other beach gear you could think of. Had we not said anything, this all would have been left in there? How inconvenient for those renting from you.

Wait ridiculous amounts of time in queues to get customer support whom don't help at all. Half of the cars I book get rejected many hours/days after booking making it impossible to plan trips reliability. Getaround and traditional rental companies are much better. Getaround has unique cars.

While driving my Turo, I was rear-ended on the highway. I was going 60 mph (the speed limit) in the right lane at the time I was hit. No other cars were around us, but the driver said he “saw me but could not slow down in time.” Luckily we both walked away mostly unscathed after whipping both cars around the cement wall and guardrail. The other driver was charged with (1) Following too closely and (2) Failing to present evidence of insurance. I was allowed to drive away from the scene of the accident because I was in no way at fault.

They advertise low rates, but charge silly fees for unforeseen circumstances like traffic. Their customer service and support is poor. I cannot recommend this company. They are profiting from fees. It's underhanded.

I was initially really excited about Turo as they had a car available during a peak period when many of the rental car companies in our area did not. It was also a last-minute booking (about 10 hours ahead of pick-up time), so I was grateful. Things went awry as soon as I went to pick up the car. The owner had decided to leave the car in the driveway with a note. The car was filthy, both inside and out. The gas tank was empty. The owner apologized they didn't have a chance to wash before I picked up.

I rented my car out on Turo. The first renter had already rented two cars and had a five star rating. When she came to pick up the car, I was supposed to check her driver's license and found she did not have one - she can't drive (she brought a friend to drive the car). I phoned Turo to find out what to do and we were disconnected (this happens a lot when talking to Turo support). I photographed both their IDs and gave them the car. Turo emailed (not called) me, telling me not to give her the car - too late. How did she rent two cars prior or even get on the platform if you need a driver's license and she doesn't have one?

CAR OWNERS BE ALERT. TURO insurance WILL NOT cover your rented vehicle through their insurance. I have rented multiple cars on Turo for over a period of 3 years. This year everything changed with Turo. I have noticed they decline claims and try to find their way out of every claims. They are becoming more like a SCAM. I am a legit TURO car owner of more than 7 vehicles and have done more than 500 trips.

I had my car on Turo for rent. Turo takes 25% of all commission as part of the "liability insurance". One of my guests brought the car with a dent on my car. I promptly reported to Turo which informed me that dents smaller than 3" are not covered. Yes, the $1,000,000 liability insurance that they claim they put on your car does not cover a small dent and now I am responsible to pay to fix the car out of my pocket because the client doesn't respond. Don't trust them with your car!

I had rented a car with Turo on my vacation, I also purchased the insurance that they offer just to be safe. As I was walking towards my rental car that was in the parking lot of my hotel I had witnessed an Uber driver back into the rental car. The Uber driver who hit my car got out and he admitted complete fault. We contacted the owner of the car, and Turo, insurance, and everything seemed settled. 1 month later I get a charge for $600 from Turo to repair the car, so I contact them asking why and they said because the insurance company of the Uber driver denied liability and was refusing to pay and said that I was the one who hit the rental car.

You will be overwhelmed renting your cars on this site. I was a very happy host with five star rating and did all my best to keep up the expectations of the renter. Extra money is always cheerful. I felt the same when everything was smooth. Loved the app and recommended to my friends. Renting out my car one day changed my whole impression on this stupid app. These people make money on our cars. We do make little bit I agree. But if something wrong happens. These people will show their back and you will be **. In my case, my tires were stolen and replaced with some cheap tires. My car was met in an small accident. Now I ended up spending the money I earned from Turo and extra money from my pocket. It's more than 2 months and incident is not resolved. My car was sitting at body shop for 3 weeks dismantled. Those people were unable to contact Turo or neither the insurance regarding the snapsheet they provided.

My account has been blocked for no apparent reason (I was about to book a car as I did successfully in the past, and suddenly I got a message error telling me to contact the customer service). Nobody would answer my request by phone. They want to communicate only by email and copy-paste emails that are not adapted to the situation. They asked me to resend several time the same documents (passport, driver license, photo of me besides my driver license, credit card). Still it wasn't enough for them and told me that they don't accept numerized documents but only pictures? After 5 useless email and no one willing to call me, I gave up and stopped wasting my time with them. I don't recommend their service at all. We go online to book car to save time but end up wasting a lot of time and being treated like robot. Hate my experience with Turo!

This company is a fraud. You make one simple mistake such as one wrong number on your bank info and they say you are submitting a fraud account. The customer service suck. At first there is no one to speak with and then you call be 2 or 3 times later someone answers the phone. The guy I spoke with told me that they will make the corrections and end up sending an email denying me. Then to top it off they message me again and ask that I upload my ID and the correct bank card and I did. After doing all that they still denied me. I think this company is FRAUD and needs to be reported to the BBB!!!! Don't rent or trust this company!!!

I rented a car back in August. It is now October and I have yet to have my calls/emails returned from their customer service after they charged me for damages on a car that I did not do. They conveniently charged my card for hundreds of dollars after my trip and will not give me any reason on why they are charging me. It has now been two months and I cannot get any information from anyone at Turo. This is a scam company and I would not recommend them to anyone.

I recently signed up to try Turo and within 2 days of activating my new account, I realized made a mistake in my name. I talked with a rep at Turo through their chat option and was told a name modification was a simple request that can be easily made by emailing a request. After emailing my request, I received a response that not only would they not make the MINOR correction but that they deactivated my account. That if I felt that was an error on their part to send a picture of my driver's license, as well as a picture of me next to my driver's license. I thought that was a bit much for the minor correction I was asking for but I obliged and sent them both those requests.

Slowest customer service and I still haven't heard if I am "approved" to rent a car yet or not and it's been 5 days. I am a 39 year old professional women with no insurance claims or criminal history. I ended up renting with Hertz (via Priceline.com) for my upcoming trip. Took less than 2 minutes to rent a car this way and the customer service was quick and nice. Ended up paying 1/2 of what I would have had I rented a similar car on Turo. My experience with Turo has been extremely frustrating and left me feeling pretty suspicious. When you take so much personal info from a person and then vanish with it, one can only suspect that renting cars is actually a front for identity theft.

I had a awful experience with Turo. I had opened a account with Turo after due verification and I have also have rented once before I booked a car on 10-13 and I took the car for few miles, before which the car owner called me and said I need the car back, as the Turo agent gave a wrong info that my account is not verified. I Had paid for Uber to reach to pick the car and also to come back. Turo is not reimbursing the amount, Just the previous day, I had booked the trip and it got cancelled by the host. I'm having a awful experience, and there is no help with the customer support. All my time and money is wasted in Turo. Somebody has to sue them and help us. I have all the proof to sue them. My email ID in Turo is **.

My "Fun" started off the day I was leaving for my trip that I had booked 9 months in advance. I received an email as I was boarding my flight that the seller had canceled my rental due to the previous renter damaging the car. (Ok I get accidents happen.) Then the email stated, "A representative will reach out to you shortly to help you." So I emailed back telling them to consider this critical and to call me. When I arrived at the airport and checked messages they had not contacted me or attempted to. So here I was 1500 miles from home with no transportation.

First of all, if anyone is reading this DO NOT RENT FROM THIS COMPANY! They are FULL of false advertisement and they list UNSAFE vehicles for people to rent. I have tried to rent cars from them TWICE, and both cars were unsafe to drive. First car needed brake pads. Brakes were horrendous! They ended up towing the car for me. Their customer service had promised me a new car before their closing hours and they were dishonest. Never heard back until we contacted them and said their agents were closed so they tried to give us a new car which the 2nd car they gave me has electrical wires coming out of the front and did not have a console and windows that rolled down! Mismatched doors. It was a car out of an impound lot! They refused to give me a refund on any of this AFTER they had promised a full reimbursement. This completely ruined our trip as we were in a tight timeline and half our trip was spend dealing with this unreliable company.

Customer service is absolutely horrible!!! I am no longer interested in Turo! 90% of the reviews online are bad! I have been trying to rent from them for months now, and everytime I try I received error messages. I meet all requirements and when I try to get customer support they give me a complete run around! I have provided a plethora of my personal information to Turo (probably even to much information), and I'm still not accepted! I would recommend going to a regular car rental place with credentials.

We rented a 10 yr old Mercedes Benz from a Turo host for the very first time just outside of San Francisco airport. We had to pick it up in the garage he works in in Millbrae. We drove it to St Helena where we stayed for two nights and tooled around the area to go to a couple of vineyards, dinners etc. Brought it back to the owner on time, in the same shape we got it...unremarkable two days with the car...drove fine. Next day he texts and says the wheel is bent and rubbing against the shock strut and how do we want to take care of this? WHAT?! We didn’t hear any scraping, or smell any rubber, or feel any vibration in the steering wheel the whole time we had the car. When we dropped it off he inspected it and we handed the keys to him and left. He filed a claim and now we are disputing. Stick with the normal rental companies. It’s a free for all at Turo. Never again.

I live in Baltimore and was referred to this site for my trip in LA. Well after going through the whole process giving my licence and address to this company I was then later denied to use this service and they never told me why. I have been renting cars for 20 yrs and I have never been through this. Very unprofessional to take people info, store it and then deny them. So I booked with Enterprise as always and in LA driving. I will never recommend Turo to anyone.

BEWARE when you rent using Turo. They allow their host to treat you unfair and overcharge you. And if you don't pay you will not be allowed to rent again until you pay the extra money. I rented a car for 30.00 dollars but when it was over I was told that I owe another 180.00 dollars. They do nothing about you getting your vehicle late. The customer service is a waste of time because they do nothing and agree with whatever the host say. BEWARE BEFORE YOU RENT WITH THIS COMPANY.

We just returned home from a family vacation in the Chicago to Northwoods Wisconsin area and were very happy to work with Eric through Turo in Chicago. From the timeliness of pick up to the smooth return, the trip was exceptional. I would say, based on the other negative reviews, the experience has much to do with the owner/renter relationship. The savings alone will keep us coming back to Turo for our car rentals.

Turo has THE worst customer service. We had an issue with our reservation and account so chatted with support. Waited an hour to get help. 20 minutes in they said to try texting for faster support. I didn't get a response to my text for 3 hours. Then after a full on interrogation into my life, they asked for pictures of my ID, of my credit card, of a utility bill, pay stub and travel documents. The agents were rude and condescending. And in the end? They denied my membership but couldn't tell me why. What a joke. Probably an identity theft ring. Stay away.

I signed up with Turo, booked a car and then was told I was not approved. The funds were already taken from my account and they said the refund would take 3-5 business days to return my funds on a vehicle I was unable to obtain. I would never recommend this service to anyone. I usually use Avis but wanted to give them a try. I will continue to use Avis as long as they are available where I am located.

I booked a ride with Turo yesterday 9/23. I lost my license but had a photo of the license that I lost and a CA ID. I arrived at the meetup site and the host would not let me begin the trip. He stated that if I obtained an interim license the next day he would allow me to begin the trip. I completely understood that request and complied. I submitted a copy of the interim license to him this morning 9/24. The host still refused to release the car. Turo refused to assist me on this matter. Turo refused to issue a refund. Turo refused to direct me to their legal department who I will have to find a way to contact on my own. Worst customer service ever. Completely irrational standpoint. An Interim license IS a valid license. Go to Hertz.

What a farce this company is! We wasted 5 hours with them and then they declined membership! I was trying to rent 3 cars and pay for all three ~ they verified me and my funds ~ it was a gift to my children while traveling in Hawaii. They wanted me holding the credit card, me holding my id and the same for my children (adults). My son actually was using his own credit card! They then wanted copy of utility bill, copy of paystub and a copy of travel itinerary! Remember ~ we are trusting them that someone will actually meet us with the car and they are all in Mexico or somewhere. I booked with Enterprise for just $50 more per car and unlimited mileage. This Turo is a zero in my book!

I booked a car in Turo and I paid $245 for 9 days. The owner of the car canceled the trip, and Turo charged me $210. They told me that paper license is not accepted even though it is valid in the state of Illinois. I got the paper license from DMV, but they didn't accept it. I sent the owner my previous driving license telling him that I applied for my new driving license, but he didn't accept it. The owner of the car canceled the trip several hours after I booked it. He could do that in the first hour so that I can get a full refund, but he didn't. Turo customer service phone number does NOT work. I want to share my bad experience with police to see if I can get my money back.

I will never ever recommend Turbo to anyone. Do not be fooled by low prices. I rented car 3 times and everything was going fine. One fine day after I booked a car for 107$, at last minute Turo told me that paper license won't be accepted (even though it is a perfectly valid legal document by state of California). They not only denied the trip they refused 107$ stating that I should have carried photo I'd license. I told them that it is perfectly fine with whatever policy but since they allowed 3 trips, it is their mistake but they refused to reimburse the money. Please be careful renting from this app. Enterprise or Budget rentals are always better and safe.

I signed up with Turo online to rent a car. All seemed to go well. I submitted all my personal and banking information, even took and submitted the necessary 'selfie'. Approved, I selected a car and even spoke to the owner of the vehicle about the meetup. Then, shortly thereafter, I receive notification that I was summarily rejected, my acceptance was rescinded with no explanation whatsoever. What's more, I was informed by text that I could appeal (grovel) by taking another selfie holding my driver's license and credit card and provide a bill in my name and other debasement. I feel humiliated. Although I appreciate cybersecurity and fraud prevention, treating (some?) customer prospects like criminals is not how business should be conducted. I would NEVER recommend this company to anyone, ever.

I’ve now had 3 bad experiences in a row with their customer service which leads me to believe the company getting worse.You cannot get a support number without going online and filling out a form. Then you sit in hold for a while until someone from the Philippines answers. There used to be US based people that could help. Now I just get idiots who have no idea what they are doing. I tried having to call support now because they do such an poor job. I would consider looking for other options if you’re looking to rent out your car.

I signed up with this company, saw great deals for half the cost of rental companies and all seemed really awesome, even got a text from the car owner. They verified some info about me during the sign up and all checked out and was verified. I proceeded to rent the car, made payment, received a confirmation email stating my rental. Two days later I receive an email from Turo stating that I was declined membership for unknown reasons and I would be refunded in 3 to 5 days. I proceed to google the phone number which I called and was disconnected. I then used the chat option on their website and was told to reply to the email. I then replied to the email and received a response that I was denied membership and my account was closed due to reasons that they will not disclose due to the efficacy of the verification process, but if I wanted to appeal the decision then I can.

I had a very frustrating experience with Turo and wanted to let fellow drivers know why I strongly recommend against using Turo: If you drive a Turo car and the Turo host receives any erroneous toll violation, the host pays it right away with substantial administrative fees tacked in, even before letting you know and letting you contest the toll with EZ Pass. Turo then directly deducts the toll from drivers credit card on file, without letting the driver dispute the charge.

Absolutely floored at the money grab attempt after turn in. Car was returned in better condition than received. Everything on turn-in checklist was followed exactly. For the owner of the vehicle to not expect the slightest amount of surface dust on floor mat after 500 miles in a dusty desert environment is beyond ludicrous. This is my first time using your service and will be my last. I have received the owner's pictures of the "vehicle damage" and am completely dissatisfied that you could assess a fee that was more than the original rental. I was skeptical from reading the online reviews of Turo and from my first and only experience I can definitely see why there is an overwhelming amount of dissatisfied users.

Turo declined my account due to my insurance score. When I contacted them and provide them with my TransUnion Score of 870 out of 950, they changed their tune and stated they needed to confirm my identity. This company seems like it has not internal guidelines or standards to follow. Based on my experience it seems like the employees make up the rules as they go. I understand the safety and security measures are there to protect both the owner and the renter. For this reason they should guidelines for employees to follow when approving or declining applications. My driving record is perfect. No accidents or tickets for the past 30 years.

The owner (rents a fleet of 14 luxury vehicles) of the vehicle I rented in Orlando, Florida recently took advantage of the fact that I inadvertently forgot to take photos of before and after readings of the odometer. He even texted me to see if I took a picture of the odometer to check before filing a fraudulent claim. He submitted a claim for over $600 to get reimbursed for excess mileage. He submitted a before and after picture of the odometer reading which clearly shows that he used a tool to change the odometer in the after picture since it didn’t have the second odometer reading below to show how many miles I actually traveled. I provided other evidence from my Life 360 app that proves that I clearly drove under the allotted 300 miles. Turo ruled in my favor and stated that the case was closed and did not charge me the fee.

Extremely disappointed at Turo's customer service. Be aware that everything will look fine and they will be extremely friend until you finalize the transaction and deliver the car, then they will find ways to forcefully make you pay for extra fees. Besides having had some technical problems with the car I rented, but having being flexible and not even having complained formally (just having told the car owner directly at the delivery site; to be considerate since it was the first time I was using the APP and didn't want to put the car owner in hot water). When the delivery day arrived I texted the car owner and we set a time and a location for the delivery that was convenient for him, btw very very far from my neighborhood, but it’s ok. We three (my friend and the car owner) would have dinner since we felt it was a chance for a good conversation.

So I just paid $450 to rent a car for four days which was advertised as ‘Instant Rental.’ My card was ‘instantly’ charged the full amount and then the host replied 1/2 hr later stating he was out of town and that the car was unavailable. I requested an immediate refund from Turo but their policy is 3-5 business days to process a refund even though the host had canceled the rental. The emails from support only offer to find me another rental but why would I do that having been burned the first time and Turo’s seeming lack of concern stating ‘most hosts actively de-list their cars when unavailable. Funny thing is, the host has another car still active on Turo even though he is ‘out of town on business.’ Something smells fishy. If you want a guaranteed rental car when you really need one, go to anyone but this company.

This company allows hosts to rent ineligible vehicles. I rented a car (unknown to me) that had two bald tires, a failing transmission and 158,707 miles on it. (Way over the limit) The car died. The closest, SAFE place I could get the car was a gravel parking lot. They were going to reimburse me until they heard about the parking lot. I broke their off-roading rule and now I lose. Lying host and unethical company. Spend the extra money and save yourself the hassle!! There were other issues, but I am going with the highlights. It could have ruined my vacation. Don't do it!!

I decided to try out Turo for the first time. I was making a trip to a city I had never been, for business. I don't usually purchase insurance on cars, but since this was my first time trying it out, I purchased the premium package. When I arrived at the airport the vehicle was ready for me which was nice. I also don't usually take photos of my rentals inside and out, but I did. Thankfully I took a photo of the license plate. I arrived at my rental apartment, parked the car on the top floor, two spots away from the door because it was raining. I rushed in because it was raining and I was getting wet. About three hours later I go to get in my car and it is gone. I combed the entire parking garage which was only 3 levels and not very big. As I physically searched the garage myself I did not see the car. I also pushed the panic button and it did not register the alarm.

I had a bad feeling early on as when Turo sent a welcome email and gave a link to support, it didn't work, referred me to another link and I got an error message. Then on every page under the welcome from each car owner, it says click here for your $25 discount or something like that. But the link doesn't click, I found a tab or something about the discount but then couldn't find it again... multiple issues with their links, the website, and now I am charged a $25 delivery fee even though the owner did not list that as a cost on his page.

I signed up for Turo and went through the whole process of renting a car when at the end I got a message saying, "Sorry you cannot book with Turo." After hours of phone calls, emails back and forth, confused, I find out my application was denied based on my "auto insurance score"... I don't have auto insurance! It doesn't exist! I don't even own a car... hence renting one. I disputed the claim, provided proof, documentation and followed all the extra steps and somehow I was still not approved. I don't own a car or insurance for the car that doesn't exist, I've never gotten a ticket or pulled over etc. I'm baffled. What's wrong with this company?? Turo, seriously you're the absolute worst.

Everything went great with the car owner. I got there and started the Turo app, and pressed "Check In". I checked the car, the owner checked my license, I did the safety and orientation of the car, and I left. But, now that I got home, the app doesn't indicate that my ride started, and I can't figure out how to remedy that. This seems like a horrible error in their programming. It took me 5 minutes to go through a million unrelated messages about how to fix problems I'm not having, and finally it put me in the chat queue at position 1. I have been in the chat queue for 40 minutes, but the app just reset my queue position to 7.

When I went to pick up the car, I learned that the family hadn't owned the car for two years and the guy on the account wasn't in the country so I couldn't ask him what had happened. Turo was very good about refunding the amount I had already paid immediately, and I was able to borrow a car but if I really needed THIS car I would have been way out of luck. The explanation Turo gave was that it was an "auto-book" so although it looked to me as if the owner had approved my rental, in fact it had never gone to him. Still this is a HUGE red flag and based on this experience I will NEVER RENT A TURO CAR. Their app and staff has got to be smarter than to rent out cars based on two year old information and with no follow up from the owner prior to rental. What?!

I rented a Jeep in Hawaii and drove it for 3 days. On the way back to drop off the vehicle, plastic piece that surrounds the wheel well fell off while driving on a straight road on a crystal clear day at 40 mph. At first I was told that under the conditions I agreed to, I was liable for any damage that was not there when I originally picked up the car.

I have rented for years with Turo, some good some bad. The past few times I’ve rented there have been car issues. I was recently on vacation in Orlando with my family. Rented one vehicle. There were mechanical issues with vehicle, returned vehicle no problem. In the meantime was trying to rent another Turo vehicle because we needed a vehicle. Unfortunately with Turo in order to talk with the Host of a vehicle you have to book a vehicle. I found a vehicle, a Dodge Caliber with Matt, to rent. Once I spoke with him he could not accommodate an airport return pickup. So I canceled the vehicle. Apparently I missed the 1 hr cancellation policy by 2 minutes according to my text line on turo but when I disputed with Turo customer support it was 6 minutes. So 6 minutes late Cost me $279 for a vehicle I didn’t use because the host could not accommodate according to my travel needs.

I attempted to rent an SUV to take my daughter to college and when we went to pick up the vehicle the owner was not there. We were instructed to check in and inspect the vehicle the vehicle was dirty and smelled of mildew and pets. But the kicker here is that the car would not even start! it would not turn on. It would not turn over. ZERO battery power. We called the owner and he offered to give us a jump. We declined and have been trying to contact Turo support for over 2 hours now via phone and the green bubble chat even twitter.

So far my experience with Turo has been good. I had 3 instances where cancellations were made by negligent hosts, but at the same time I met some amazing hosts. Only complaint is the underage fee (30% for under 25) which is just insanely high. They assume people under 25 are crazy, and its bad for their business too.

I paid to get a rental for 5 days which totaled $535. I returned the vehicle early. The fuel tank wasn't completely full. I was given a fee to pay for the gas which I paid as I completely understood. The next day I was given a $75 cleaning fee which is crazy because the car had small amounts of dust on the outside (desert environment). I have no issue paying for a car wash but $75 is a crazy fee. I sent an e-mail to inquire because I was told it was due to a smoke smell in the vehicle and I DO NOT smoke. I didn't receive a reply until the end of the week just informing me it doesn't matter and my fee has been sent to a collection agency. So instead of just talking with me they go 0-100 real quick. I'd suggest NEVER renting through them at all. They continue to tack on fees day after day with zero compassion for the renter. Stick to Hertz or Enterprise, at least they'll let you know you'll be paying too much to rent a vehicle.

Some might have had good experiences with this company but they allow car host (owners) to scam customers. Avoid this company at all cost. We reserved a car that was malfunctioning at pick up. Turo nor the car owner refuses to fix the issue and we had to escalate this to the authorities. Turo does not validate the condition of the owner's vehicles. We were scammed.

I will absolutely never use Turo again. I was charged a "fine" by a renter and was given no opportunity to have it removed by Turo. It was to have the vehicle washed although the rental was for 11 days in rainy weather driven on highways only. I've rented from rental companies dozens of times in Anchorage, AK and the condition it was returned is absolutely 100% common and they would and have never unscrupulously charged the renter extra to have it washed. Shady practice to allow these charges to occur. I contacted the renter and they said it should have been returned fully detailed, really? What other rental company would have the audacity to make such a comment. Also I picked up the vehicle and the windshield had over 12 chips in it and two major cracks of 8 inches or longer across the windshield, making it difficult to see out of the vehicle.

Beware! I used Turo for the first time, and was not aware of the policy to extend time. I requested an extension of time, and to my surprise it was denied. I found out by Turo at the exact time the car was supposed to be returned. Being at least 30 minutes away and needing to stop for gas, I ended up being 45 minutes late. They did not give any warning that the request was denied and charged me $75 for being late. After trying to appeal with their customer service, by the way there is no phone number just an email to talk to, they said they had no record of my original request. After providing PROOF of that request, they still denied it and charged me for it. Zero customer service and poor policy notices.

I just paid $931 for a cheap, dirty unsafe car, because of $3 per mileage x158 miles over the allowed 1000 miles. Why would Turo let this owner charge that much for this bad car??? I have never had an issue with Turo or other car share programs with mileage until now. I did see 1000 miles over 2 weeks. I was not concerned, as it's never been an issue and I was only staying local in the Chicago far west suburbs. If I had seen the $3. per mileage over, I would have gotten a different car, or negotiated ahead of time. It's ludicrous that I am paying DOUBLE for a 2010 dirty vehicle. [Yes the carpet has not been vacuumed or cleaned in some time.]

If I can give them a five 00000 I would. These people are rude and they didn't approve me but I asked why. They told me they don't have to tell me. I have asked 3x for the policy. That will not give it to me. If I were you I would never rent from this place. They seem shady. Go to a big company and please read the reviews.

About a week ago, I started researching the cheapest way to rent a car, I found Turo too reasonably priced and went ahead with booking, entered all information correctly and they cancel my membership and sent me a message stating, "If you think Turo made a mistake," please send a picture of my license, me holding my license, a utility bill in my name, the card I used, and pay stubs. Sent in my documents and they emailed back stating they couldnt accept my membership and failed to give me details. As they “have the right to withhold their review process." It is absurd and stupid.

I am a traveler, the father of an extraordinary family. We are five. We love to try new adventures, we believe in people's kindness and honesty. We are sensitive to the local economy and small businesses and we like to encourage people before businesses. In this state of mind, we decided for our one-month trip to Maui to trust Turo for the rental of our car. Big mistake. All did not go well and I tell you this incredible story. On January 1st, 2018, my little family and I decide to plan a trip to the paradise islands of Hawaii. We plan to travel the 1st to the 31 of July 2018. From the month of January, we decide to book our car with Turo. This is a website that allows car rental between individuals. Turo facilitates this exchange. Six months in advance, we reserve a vehicle. Unfortunately on May 25, 2018, a month before our departure, the owner of the car decides to cancel.

I absolutely do not recommend renting from Turo. The main reason is because the person you are renting the vehicle from can just cancel everything all of a sudden, which can be a huge inconvenience! I tried to rent another vehicle and the owner declined my trip. The note said something about the vehicle needing repairs, yet it was still posted on Turo afterwards. Not everyone rent a vehicle for leisure. Some of us actually have important appointments to get to!

We tried 3 different times to use Turo and we're unuccessful every time. The first time, we reserved a car and had to wait 30 minutes before we could even try to book again. Once he did not confirm, we tried again and the exact same thing happened. Finally, we booked a car that was guaranteed. We never heard from the person and paid a taxi to go pick up the car at the address that was provided. When we arrived, it was a apartment complex and he was nowhere to be found. He did not answer his text messages and he did not answer his phone calls. Avoid this company at all costs! Very dissatisfied customer.

We rented a Hummer in Hawaii with about 31k miles on it. This was our first Turo experience and were initially excited for the Hummer experience. While driving the Hummer started to overheat. Then the check engine light came on. Shortly after a "SERV TMP" alert came on the dash. So, the car started falling apart. I alerted the host as it's generally encouraged to handle any problems with the host before contacting the service. I messaged the host, and he admitted that he didn't have time in between the last renter and us to get the car serviced. He apologized but didn't offer another car or anything else. We were not told there were problems with the car or else we would not have rented it. Anyway, we blasted the heat in the car even though we were in Hawaii in the middle of July so it's hot AF, but we got by.

We rented a truck through Turo while vacationing in Oregon. The truck was very dirty inside and out, with severe damage on the passenger door (so much so, that the key could not be used on the passenger door). This was NOT revealed in any of the photos that were posted in the listing. Worse, the truck did not sound right as we drove away from the airport. Within 24 hours, it began to stall. Within 48 hours it completely broke down, leaving us stranded in a town with no other car rentals (also, there were no Uber, Lyft, taxis, etc).