Turo Reviews

In February 2022 I booked a vehicle for our August vacation in Montana. A week before our vacation I sent a message to the owner to make sure everything was good. He did not respond which made me nervous. When we landed in Montana, Uber took us to the address the owner provided which was a residential home. I called the owner's phone and he did not answer. I texted him, no answer. I knocked on the door, no answer. I then get a cancelation text from Turo. Awesome. I had zero internet service and our only choice was to go to the nearest rental place.

I was apprehensive and stayed away from Turo for a long time but it actually worked out really well. Much cheaper and faster. The vehicle owner met me at the airport on the way in and on the way out. Took less than 5 minutes to take some pics, hand over the keys and be on our way. I definitely plan to repeat!

Aloha. My Turo experience is Awesome. I really loved the easy pick up, easy extension and easy drop off.. Thanks so much. Texas really spoiled me and thanks again I’m renting from him again awesome host... I loved the Tundra… Thanks Texas for spoiling me..

Using Turo was so easy and efficient. Car was exactly where I needed it to be for pickup and it was great being able to rent a brand new luxury car for about the same price as a car rental company. Would absolutely recommend to all I know and will be using Turo again when I need to rent a car.

I wish I had known about this app sooner. You really cannot beat it. The days of showing up and wondering what car you get are long gone. It is a little more expensive but I think it is well worth it.

This is a subpar company with mediocre technology, bad customer service, and faulty systems in place. Save yourself the time and frustration. If you want a seamless, professional experience that is reliable, just pay the extra $20 and rent a real car from a reputable company. Trust me - you’ll thank me! I have a pristine driving record and travel globally on a regular basis. I have rented more cars in my life than I can count. Yet somehow Turo, which allegedly uses an excellent face recognition system, couldn’t confirm that my “selfie” (which it makes you upload) was the same face that is on my license (which it makes you take a Live Photo of). I tried a dozen times… with only error messages. The technology is slow and unreliable. And mysterious.

My S-class Mercedes was stolen and totaled by a Turo renter. He rented the car for three days and did not ever return it. Drove it over a curb and destroyed the wheels and motor. After three weeks of no contact, the towing company called to tell me I had one day to retrieve my car or it will be destroyed. It was already totaled. Turo insurance, after 3 months of negotiations paid 80 percent of car value. I had bought the car only a few weeks before and put all new tires and $1500 in maintenance into it. Turo said - "No big deal. Here’s how we value your vehicle. Here’s your check. Take it or leave it." Owners beware!

I have been a Turo host since Dec. 2021 with All stars achievement and 4.88 review status. I recently was a guest in two back to back incidents of other host charging me a smoking fee. They allow 24 hours for someone to “provide” evidence on you. Then take all these pictures with pure lint, debris, dirt that will show in any creases of a vehicle for proof. Not even ashes. Both states, one in California the other in Illinois are states with legal marijuana laws. They are scamming people to get extra money, and it needs to be talked about. I tried to fight both charges and even after being told I would be refunded (I have screenshot) they still said no after.

The reservation process was very easy and timely. Car was reserved in less than 1 day, and communication with owner was rapid throughout the reservation period. Owner was very helpful and understanding of our needs and even accommodated us in changing plans for pick up and drop off at the last minute. Car was everything that was advertised and a blast to drive and received many compliments in town and at the gas station!

This was our first time booking with Turo and it was the best rental car experience we've ever had. Pieman, the owner, made everything so easy and we loved the vehicle. Pickup and dropoff were quick and punctual. There's nothing that could be improved with the rental.

We love Turo and have used Turo several times. The hosts have been amazing, wonderful people. We have always had a great experience and will continue to rent from Turo in the future. The hosts we have had are personable and go that extra mile to make sure the car pick up and drop off goes very smoothly.

As a first time customer of Turo, I found the experience to be seamless, fair pricing and a great selection of vehicles within a close proximity of my house. I would highly recommend Turo for someone that does not own car & needs to run errands in a timely manner—this is the car sharing app for you!

Rented a car from Russell in Phoenix Az. It was a great experience. Russell had great communication throughout the trip and the car was wonderful. Would definitely rent from Turo again and would refer anyone to use Turo. I have used Turo before and always a great experience.

TURO will not cover you, if your renter goes off-roading in your car. Make sure to take pictures/videos of your undercarriage before every trip. NO, TURO Is not worth this hassle. We lost an $8000 car and claim for damages, because we didn't have pictures. But we had dirt and now a total loss on our car. Arbitration was a joke, you should contact TURO to opt out on sign up.

Athena made my trip amazing smooth. Easy process. Car was great. Even had an iPhone cord in the car. Music worked great. Easy driving car!! I would definitely recommend using Athena and Turo for Anyone visiting Eugene or Springfield especially if you are going to around campus area.

I started using Turo back when it first started. I love the experience and how easy it is. However Turo has gotten more expensive of all the fees. I don’t know what a trip fee is, that did not exist before. Also why is there a trip fee? I understand about precautions but if the vehicle is already requiring a deposit what’s the trip fee for? I just feel you all have just added these fees now because everyone got on board of Turo. If it’s going to be the same or more to rent a car from Turo than the high price rental companies then people are just going to stick to rental companies. Besides that was the whole reason for Turo in the first place. I don’t rent as often from Turo anymore because it’s gotten super expensive.

Good communication. Car was cleaned and mostly worked...Worked with me on the confusion about the return and got it squared away. All Good! Little gas sipper...perfect for this trip. Highly recommend Turo for your next car rental, in lieu of the 'big boys'!

I rented a car. I was late to pick the car, due to a delay on the fly and the person was renting from did not have patience nor understanding. He canceled the rental without letting me know also got charged for 80% of whatever I was paying. So I called the Turo and they said that they couldn't do nothing about it. This happened on Oregon, Ashland. The person that is doing this is Josua M's. He's renting a Camry. Just so you know. Horrible service and he scamming people.

Gesiner made this a very easy experience. Car was as described and I was out of the airport in mere minutes, I don’t think Hertz couldn’t have matched that. Ended up having a great weekend and his communication was perfect.

I Was skeptical using app for the first time. Turo renter made it super easy and quick. Car was in excellent shape and as advertised. The Turo renter did a good job communicating at all times and was fair. His drop off process was quick and easy and close to my house so it worked out perfect.

This is my second Turo rental. And it was the best. Easy pick up easy deliver. The car was waiting for me outside baggage claim, and drop off was outside check in. Car was exactly as described. No problems. Definitely start using Turo more

I just recently rented and most of the cars run and drive that I've been renting. They are a bit over priced thanks to the insurance that you really should get. On newer cars you can't buy the most expensive insurance that will not take money out of your pocket. They only give that to older cars below year 2012 in my experience. Just this recent rental I booked was in Stone Mountain GA and I've been renting in this location for a bit over two months. I, like an idiot, trusted the system to make sure that it's within my location for the rental. It's said Austell and I am in Stone Mountain... Thinking that was close to Stone Mountain so I can save money on a Uber I booked it for 1K+ dollars.... and since I was just waking up I needed a car fast to go to work...

1st car had bald balls tires and 1 blew out on the way to our hotel on highway. The 2nd car was confirmed booked but the owner had actually sold the vehicle. No credit for Uber or towards replacement car given.

We love Turo. We have used it many times from sports cars to just commuter cars to an SUV and always been very happy. I used to work for the airlines and got a great deal from Rent-A-Car but now I don’t think I’ll ever use one of those again.

This was my first time using Turo to rent a car. From the ease of use on the app, the selection of cars, great price, super convenience and outstanding customer service - Turo was amazing. My family was so excited when I told them that we'd be driving a new Tesla for our upcoming family vacation. To be honest, I was probably the most excited to drive the Tesla.

Feels like a personal experience focused on your experience, ease, and simple process. The expectations of the rental car was spelled out, people were chill, and overall we had relax and easy experience. The renter was fantastic and made the process easy to accommodate without extra work on our part.

Communication was 5 star, the app update information immediately, the host was accommodating in helping navigate in picking up the vehicle and the trip ended well. I would recommend Turo as well as the host for future trips. The only issue is the price difference between the desktop site and the app on the phone.

Too easy to use and great value! This was our family’s second time using Turo, and both times were a breeze. I have already recommended Turo to more than a handful of family and friends. Will continue to use for future rental cars.

We were to pick up a car upon arrival at the airport. The communication with the “host” was non-existent on the day of our travel and we got a few texts from a “co-host” whom I had never been told about. He “left” the car in the parking lot and texted a location on Apple Maps (which needs another 1-star review). The GPS coordinates were in the middle of an intersection. I was unable to reach either host! Support has unhelpful, and agreed to refund most of our money…. less $170. And I cannot even leave a review of the “host” on the Turo app. Total scam.

My Fiancé and I rented a jeep in San Antonio Texas from a woman named Evelyn. It was a nice jeep and we knew not to smoke in the car. We took the jeep about an hour away to Don's Fish Camp where my Fiance took the roof off and we camped for the weekend. Some dirt and dust go in to the car but we knew we would clean it. We barley used the truck. It sat the whole weekend pretty much. And we never smoked in it. We were too busy camping and floating the river. When we returned it we stopped and ran trough a car wash and wiped it out the best we could as we had to catch a flight.

I used Turo for the first time starting on 7/25/2022 with my husband. We used the car to drive my 84 year old mother around post a car accident for which she was hospitalized. We had been very happy with the rental and returned it on time with more gas than we had received on check in and ready to give high marks and be repeat customers. We were then notified that the host reported cigarette ashes in the car and we are being charged a penalty and kicked off the site. We do not smoke, we hate the smell of smoke, and we were not even around anyone who smoked over our stay.

Loved that Bronco and Charles was so easy to work with. Our plans changed a few times with airline schedules and he was super accommodating. But the Turo app was not revision friendly so we worked with Charles directly to make the adjustments.

I am very impressed! James went above and beyond to accommodate and serve excellent service. In addition the car was amazing! It was a luxury experience all around! I’ll definitely be renting from him again! Highly recommended for future customers!

Josh was our Turo rental owner and he was fantastic to work with. The van was as expected and where expected when we arrived at the airport. We had a somewhat emergency need to extend, and Josh returned my text nearly immediately (even though the Turo expectation is an 8-12 hour response window) and approved my request to extend a few hours. The overall experience was perfect. I will definitely use Turo again!

You may get lucky one or two times renting from them but any small issue they will hold all your bank account money and drag you for days and months to get it back. They are NO GOOD BUSINESS. STAY AWAY FROM THEM.

I was a 5 Star Host with more than 10 Trips in Turo. I delisted my car on 08/08 because of Turo's lack of customer service and policies. I will never use Turo in the future. Incident: A Guest who rented the car returned it with a heavy smoke smell. It was very evident that someone smoked in the car. When I reached out to Turo, they mentioned Turo needs "Physical evidence" of smoke to file a claim. As a host, I felt cheated as it is nearly impossible to show physical evidence of smoke. After carefully reviewing Turo's Terms and Conditions, I realized that Turo's policies are biased and not host-friendly. I am listing out a few of those policies for you here. Turo needs Physical Evidence of Smoke to file a smoke claim. If any damage occurs to your car, Turo wanted the host to first work with the guest to resolve it. (Means Host is primarily responsible for getting an estimate for the damage and reaching out to guests).

On 29th of July 2022 I rented a 2014 Fiat 500L from Christiana through TURO in Houston TX and returned Sunday Aug 7th 2022 at 8.44am fully paid on for me to be defrauded after of $257 claiming I smoked.

We had avoidable confusion finding the pick up location of the car due to fundamental errors in the directions. We were advised that the car was located in long-term parking and that there was a shuttle that would take us to that location. However, there were no signs at all in the terminal that directed us to “long term parking”. There were signs directing us to the shuttles for off airport parking but that would have been a mistake. We were finally directed to the air train which is not a shuttle that would take us to the long-term parking.

Can't get a rental vehicle. Once my photo or name comes up I'm denied my rental by the person renting the vehicle. Maybe I should change my name and use a fake photo.... Might get a rental then. Service is set up to allow for bigotry. Very sad. Only explanation when my friend who is from this country can rent the same vehicle after I am denied moment before for no reason.

I rented a minivan on Turo for a week and it was a nightmare experience. The car was 4-5 years old with a couple of minor scratches and dings but nothing terrible. The car ran fine. No complaints. Before returning the car I made sure to get the car washed and interior cleaned. When I brought it back within 45 minutes I get a message saying there are scratches all over the car and I need to pay him money. I told him there weren't any scratches on the car, so he posts pictures of one scratch on the bottom of the car (as in you would need to crawl under the car to see the scratch) and a couple light scratches you could only see if you knew where they were beforehand. I tell Turo this and they simply go ahead and charge me without any discussion or investigation into the claims. So now I'm out $500 and have no recourse. I know other people have had good experiences I just won't be taking my chance with a shady business like this again.

It was my first Time. I enjoyed my trip with my chosen: easy pickup and drop-off, reliable price, and Variety of options. I will book another car for all my Trips from now. Because it was fun, I could even save money for my movement during my trip.

I thought the host we dealt with was horrible but it turns out that the customer service at Turo is just as horrific. You cannot get anyone on the phone. If you're lucky enough to they don't really care about your concern or complaint. Turo does not treat the paying customer with any respect. Turo forgot that the paying customer is the one who they need to keep using their service. Apparently, they don't mind losing a few, just so you owners and upper management understand we will never, never, never use turo again nor will we endorse you to friends or family so they can be scammed.

For the second trip in a row, once in Florida and once in Hawaii, the Turo app simply does not function. In fact, we almost gave up getting a Turo vehicle at all. Finally we went to the browser on our mobile device and that allowed us to view and select a vehicle. On a recent trip we had a major issue and could not get through to a human being to try to find a resolution. Very frustrating.

I had a great time in the Boxster. The owner was very helpful and responsive to all my questions. There are so many great cars out there. I will definitely use Turo for future trips. This was a very positive experience.

Marissa, my host, lived a few blocks away. Easy instructions on getting key and taking the car. Car was clean. Rode great! XM Radio (which I love!). Would do it again. Marissa was easy and fast for communication as well.

Our rental car got broke in the middle of nowhere, Turo just abandoned us for 48 hours and still no tow truck. Finally we call private tow truck at our own expense. We spent 1000$ on hotel and 600$ on tow truck. Turo did not pay us single penny and did not waive any car rental charges. Moreover the hotel room at my destination cost me another 1500$ due to no show. Their customer representative has no authority and they have no escalation team. My 4 day vacation ended just on 2nd day and we came back home at the mercy of my friend. FYI I had 2 infants travelling with me. Still they don't care. We were abandoned in the middle of nowhere.

In dealing with this his company I felt lied to. I had to put money down to be able to talk to the host. At the last minute I wanted to see if I could work things out to change the date of my trip. My first host was not very cooperative about making the changes and told me to contact the company itself. I did.? When I got around to trying to work things out with Turo, they told me the car had supposedly been «unlisted ». This was after a few attempts to reach the company and the host. I think there was something strange going in there, but dismissed it. I then finally proceeded to rent from a different host. They are now attempting to place charges on my credit card I did not consent to for this second host. Furthermore when I tried to talk hints out with the host he was very rude and told me he would see to it I never touch his cars again to my face. Don’t ever rent from them.

I had the best experience renting my car from George in Wichita, Kansas. He was easy to communicate with and always got back with me promptly. He was on time, and the car was super clean. I would highly recommend him and would definitely rent from him again.

My experience was amazing, last minute reservations and the host Jay really got the car ready for me nice and clean. Filled up with gas, the was practically brand new. I made a mistake at the pickup location and communicated with the host to drop it off at the right location for a few which was totally fine. Easy to locate the vehicle and place to drop off.

Turo your selection of cars are great. However your service charge is ridiculous. I understand you're in the business to make money. But you seem like you're trying to compete with the rental car companies. If your rate is this as high as the Rent-A-Car there's no need for me to come to you. The objective is the lower the customers to come Turo because of the low rate. You draw more flies with honey than you do vinegar.

Adaniel and staff were absolutely professional and attentive to my whole experience. I would def be a repeat customer...5 stars all the way! I will and have referred friends and family to your business. Thank you guys very much. See you soon!

I have had nothing but great experiences utilizing TURO. Then I requested a host in my area; Buffalo, NY. Sad to say the host is racist. My other hosts in other states communicate expeditiously and professionally. I saw he had seen my request moments after my reservation and usually approval is in minutes. I Requested at 10 am as of 6 pm no response. I decided to see his prior guests; all Caucasian, mind you, I am a 5-star guest with great feedback. I cancelled because of only 2 hours remaining for him to respond and found a great host whom honored my request instantly. :)

I used Turo for the first time last week, and the owner gave me a car that had been in a bad accident and had an engine failure. The car broke down in the middle of the road. It took 10 hours to reach an agreement with Turo. They promise to pay us a portion for the money we have lost. However, they did not fulfill their promise; I sent at least six emails, and they did not even respond. After not responding to my email for several days, I received an email from them today in which they informed me that I still owed them gas money and that they would continue to urge me to pay the fee. They threaten to blacklist me in the email if I do not pay. Turo uses vehicles with major engine failure, demonstrating a disregard for the safety of their customers. Furthermore, their silence demonstrated their refusal to accept responsibility. Be careful using this company!

We love renting from Turo! We've driven good cars and pick up/drop off and communication with hosts has always been a great experience. And no waiting in long lines for a car rental pick up! It's more affordable and we feel has a more personalized service to it.

This was my first experience renting from Turo. Car was better than expected. Had very nice wireless phone charger and connected right up via Bluetooth. Dustin was very professional and got right back to me with all my questions. I would definitely recommend to all my friends. My father and I went on a 3000 miles road trip and it cost us less for this hybrid rental + fuel, than it would have cost us in fuel alone in my personal vehicle.

Great experience very affordable. I loved the service owners were very help and friendly. Each vehicle was great on gas cars were kept very clean. Whenever I has a question the owners of the vehicles were right there to answer me. I would definitely recommend this over Enterprise. This way more cheaper.

I love using this service when I come to Chicago to visit my family! This time I had to cancel due to my son getting vivid and they refunded me 100%! There are plenty of options for cars and great hosts every time I use the service here in Chicago or in California! Turo is such a great platform I would also love to put my vehicle on here as well.

***DO NOT DO IT, USE A REPUTABLE COMPANY*** If I could leave no stars I would. Initially the trip was going great! Pickup was easy and the car was right where it was stated. We drove the car for 24hrs of a 8 day rental when it went all downhill. First the air went out. In Orlando it was 98 degrees and I have a 2 month old and a 2 year old. We contacted the host, but before we could get to our location the car broke down in the middle of the street at a stop sign. We had to empty the car and walk to the nearest locations because it was so hot. The host offered to trade cars, but I picked a VAN with bucket seat because I have two car seats and 4 adults. The car he offer would not have worked so I declined it. Plus we were on the side of the road and I didn't trust any of his vehicles. He then directed me to deal directly with Turo.

We rented a car for the weekend for a wedding in Las Vegas. We were opted for a large sized SUV with a third row and we were given an option for a Chevrolet Tahoe which was immaculate and exactly as described in the advertisement. The host was very helpful and communicated timely.

Fantastic first experience using Turo. I saved a significant amount of money over a rental company, and the owner made everything super easy to get us the car at the airport and return it after our rental. Great communication throughout the process. Definitely will use again.

The Turo experience with Baraka was great. He was on time with delivery the van and was also accessible when I was wanting to return rental back early. He would also answer all my questions promptly. I would definitely refer this service to others.

I had a great experience using Turo for a trip to Lake Tahoe! The app was a breeze, the car selection was location appropriate, the ability to communicate with the host was seamless! Loved the entire experience! It was awesome!

I was told I would be charged $511 for 2 days. I was charged $883.05; an additional $371.09. I picked up the car late and returned it around the same time. They claimed I was 2 hours late and charged me $288.23. The owner claimed no one was renting it for 2 days, so it wasn't a problem. The place of pick up did not have a gas station nearby. I filled it up about 20 miles from the drop off; they charged an additional $82.86 for gas. I rented a Slingshot and it only has a 7 gallon tank. It cost me $26.52 to fill it completely up, yet they charged me $82.86. This company is an absolute scam.

What a great experience! You pick the type of car and then it’s waiting for you. A super cool app to communicate with too. Aileen was awesome and super responsive to questions. I’d highly recommend this instead of the big car companies. No lines and awesome Service!

Turo took my money and provided no car. I called and they said the SD Auto Rentals in San Diego was an untrusted account yet Turo had no problem taking all my personal and financial information and charging me for it. I called and they said, "Your reservation was cancelled and there is no car." This is after I paid to take an Uber to the middle of nowhere to pick up this nonexistent vehicle. Horrible experience as I am a single female who was led to the middle of nowhere and basically dropped of and abandoned by people and a company that now has all of my information. I am fearful for my safety at this point.

Great car, great host! Don’t be fooled by the late model. The car is clean, runs good, and has great gas mileage. By the way, the car is small enough to fit in most parking spaces. It also has plenty of trunk space for your luggage. At the end of the day, I would definitely rent from the host again.

Using the app, finding a car that fit my budget, reserving, picking up, and returning were all SO MUCH easier than retail car rental places. It almost seemed too good to be true. I was very pleased with my experience and will definitely use the app again!

This was the first time using the platform, it was a great experience. The owner, Paz, was a great guy and the car was wildly clean. Just needed it for a quick trip off the peninsula and man, was it easy! Will certainly be using this service again, thank y'all!

Melissa was very easy to work with and thorough in her communications. The Fiat served its purpose and got us around town with low gas mileage. Our arrival and departure was smooth, went off without a hitch. I would definitely rent from Nelissa again!

I had a very pleasant experience being my first time renting on Turo and hope that my future rentals go as smoothly as this one did. The application has many features so that the host and guest are both comfortable during rental.

Worst experience of my life. Do not use. My guy sends messages at 1:00am, Land Rover, John is his name, does not respond at all, car shows up dirty inside and out, not wiped down, blaming a late drop off, really not a good service here as we called and emailed Turo and they basically said everything I wanted to hear until after I got off the phone with them, then everything changed, even after John cancelled car as I was still charged, do not use. Buyer beware.

My vehicle was deemed a total loss/wrecked car for the last 4 months. The TURO insurance did not honor their collision policy. A TURO guest wrecked my car and I have still been paying the car note for it (trying not to ruin my credit because of this). I am sure the TURO app is lucrative for sports cars but if a TURO guest wrecks your car and the TURO insurance does not pay, then you are STUCK paying a note for a wrecked vehicle. I believed in the TURO insurance that I selected but I have been made a fool out of, I will be contacting my lawyer about this.

It has me completely baffled that they get a claim about a dent with pictures you cannot even see a dent in. Then sent the vehicle to their mechanics and next thing you know they sending me a bill for over 600 dollars with a statement saying they charge for sheet metal, paint and materials when even a YouTube mechanic would be able to see the estimate is straight fictitious.

I loved my first experience using Turo. I plan on using this app a bit more often. The persons car I chose was very friendly and very approachable and saved him to my favorites. I have told several already about my experience.

I will never rent from a car rental company again, Turo all the way. Reliable, affordable cars priced way better than typical rental services. Love the ease of no rental counter for pick up and return. We have rented 3 cars using Turo and it’s fabulous.

I was very new to the progress. The instructions were clear and easy to follow on the app; I honestly didn’t read them until after the process and after leaving a review for my host. The host was extremely nice and professional, he walked me through the process step by step and answered any questions I had. The car was clean and safe. The ride was super smooth. I love that Turo requested (optional) photos before and after, it not only protects the renter but also the host. The price was fair for our small town.

This is our experience: Our first vacation since Covid with a planned agenda of visiting our 97 year old aunt in Long Beach for 5 days and then going on a sightseeing trip to Death Valley. We rented a Fiat 500. The car (which we only used for about 150 miles) started displaying an airbag failure warning on day 5, so we alerted Turo and they arranged a backup car for us so we could continue on to Death Valley. Figuring out the logistics took more than two hours of phone conversations and waiting on hold that day.

It looks like a great option for renting a car BUT, I had to give credit card info to get rental price, the next day I had fraudulent charges on my card and had to cancel it. The rate was not very good for the car I choose a Hyundai, so I did not go through with the rental. It showed a $0 charge, but my card was used for several fraudulent attempts the next day. Beware!!!

On this last trip I received an email from Turo that stated the car owner had filed a claim. My issues with Turo's process are as follows:

The host was an exceptional communicator. Car was a good deal but the host was a difference maker. She met us at the airport with the car when we arrived and at the airport when we dropped it off. I would use Turo again just based on this one experience.

My experiences with Turo have all been wonderful! The service and quality of the vehicles are second to none…I have recommended turo to many friends and will continue to do so in the foreseeable future! I have used turo in the USA and in the UK and have been satisfied on both sides of the pond! Thank you!

This was our 5th time using Turo and the rental process each time has been easy and accurate. The vehicle this time was no different than any in the past... Clean, delivered on time with no hassles and clear directions through every step of the process.

Great host. Clean crisp vehicle. Responds quickly & extremely helpfully gives answers to all questions and concerns. Will be using his services for sure any other time we come out. Without a doubt he was very understanding and helpful as well.

We booked Suchi’s Escalade for a family trip in Hawaii. It fit our family of 6 including luggage perfectly! Would highly recommend renting again the next time we are in Hawaii! Suchi was very accommodating and had excellent communication! Fuel economy was decent for such a large vehicle too.

I wanted to share a nightmare of a story for those of you going on vacation and considering using Turo to rent a car. Currently here in Maui and rented a car from this group which is basically renting their own personal vehicles. Usually half the price of a national rental company. Once you download the app all communication is done through the app with the owner of the car.

My first time actually using Turo. Have been a member for a few years but just never gave it a try until recently. What a great first time, David was a great host, made the process very easy. I will be using Turo from now on.

I love the idea of this but it ended up putting me in a huge fight with the company and the owner of the car. The owner of the car ran a little scam on us and tried to add extra charges after the trip was over. Turo stands by their car owners far more than their customers so they forced me to pay extra at the end. There is a very good chance the final price won't be what you expect because of unethical tactics and how Turo decides to turn a blind eye to it all. Best to just stay away.

It was a super easy pickup and drop off. The van was excellent and very clean. The host always responded in a timely matter when I asked a question. I will rent from the same host again when I travel back to Florida.

We had a great time. Car was clean and prices were much lower than rental car companies. Especially for a Lexus. Owner was very responsive and made sure that there was gas in the vehicle and she even washed the car right before we picked it up.

Our first expo with Turo. Great car and a smooth exchange of the vehicle. After returning the vehicle our Host sent us a message and thanked us for returning the vehicle in great shape. Same day we were charged $258 for smoking in the vehicle. I logged in to the Turo site only to realize they deleted from their site moments after charging my debit card. No opportunity to discuss the situation.

First time using Turo and loved it. It was so easy to find a vehicle we liked and the convenience of having it brought to us at the airport was awesome. Our host was great! I will no longer rent from the big box car rental places and will use Turo here forward. Highly recommended!!

Don't try to reserve sport or deluxe cars. Owners don't care about you. I've been canceled the first time 24 hour before my airport arrival. Try again for another trip, again canceled few days before arriving. Last one was canceled by Turo as the owner cancel his agreement with Turo. Got a little little discount from Turo but read here you can't apply it and will never cover all my wasted time on line, on the phone then renting at a rental car. Not to mention something extremely important, Turo takes up to 10 days to reverse the charges!!!! Which is the full amount of the reservation. The first time got 2 reservation canceled and 2 charges blocked on my credit card!!!

This jeep Cherokee was Exactly what we asked for and at exactly what we had expected to pay with no surprises. It was perfect running and very clean jeep Cherokee. We would highly recommend and use them again on our next trip to Maui

Ali was great. He was very responsive and flexible. The service was perfect with dropping off the car right at the airport. Everything was extremely convenient. The car was very well maintained and was ready for our trip. I highly recommend using one of his cars!

I have always had the best experience using the Turo app. I will never travel anywhere without using Turo for my car rental. Always great people and have never had a problem. All respond well and communication is always great. Easy pick up and drop. Cars are always clean and fueled.

My experience with Turo has been nothing short of terrible, so bad that we were not able to book a car at all. We booked a car for our wedding 2 months in advance only to find out a week before that the car wasn't booked because of an application issue. We then went through the verification process, were "approved" to book cars, booked a car multiple times for it to be cancelled by the application minutes later. After spending hours on their chat, the issue was supposedly resolved but then apparently re-appeared for some unknown reason.

App was easy to use. Lots of options to choose from. Great pictures and detail information. I would give it a 5 star but had one issue that I was important. App would not let me go on to the next step after downloading the pictures of the vehicle. But everything else was a great experience. I would use it again.

I rented my first Turo Two two days ago. I got a good price, the car was in good shape and the hand over went smoothly. The car functioned very well and got great gas mileage on the 5 hour drive to my parents' house. Then the next day the car would not start. OK, things happen. But have now spent nearly 24 hours being transferred from person, to BOT to person trying to sort this out. Still no solution. All the while, my holiday time expires.

Turo is better than commercial rental car agencies because you get the car you pick, not the car in class available. They offer insurance but I've never used it because my auto insurance covers rentals and yes, that includes Turo (this I know from experience as I had to file for a fender bender). Customer service has ranged from excellent (they found a a last minute replacement while I was in flight to my destination) to no response in Chat customer service so I guess it depends on the day. I've had about half a dozen successful rentals from Turo and highly recommend.

Everything about our Turo experience was wonderful. Communication with the owner was spot on. The car was beautiful and clean. Convenient meet up and the trade off was smooth. Great pricing. Would do it again in a second! So glad we found Turo!

No issues at all. The vehicle was everything it said on the app. Best price I can find on any rentals. The person was super friendly and easy to deal with. Looking forward to renting from this app from here on out. No hidden fees at all.

Thank you for the nice cars and assistance when needed! I had a great time in Dallas and would rent again if I’m ever in town again. I was able to experience great cars and got many compliments! Thanks Turo

How was my Turo experience you ask? Please let me elaborate… We have rented with Turo prior with no issues, however this time was VERY different. There were issues with the directions the owner gave us for pick up, which put our step count in to high gear as we went from one terminal to another to find the car. When we arrived at our hotel, checked in and went back to park the car, the car wouldn’t start. We contacted the owner, who indicated there had been prior issues he thought were resolved and wasn’t sure what was wrong. He recommended we call Turo to cancel the reservation and let them know it was mechanical issues.

My experience with Turo has been amazing thank you the process was smooth fast and easy. The owner of the vehicle was accommodating and amazing! The car had no problems and was really. Nice I would definitely recommend this app.

Easy to use, and the vehicle owner was great to work with. I will 100% use Turo again. Much better than renting a boring car from the typical airport rental companies. Pickup at the airport was simple, as well as dropping it off when we were done.

I loved Turo for the longest time. I was a host for a few years. I told all my friends about it. I rented from them every chance I could. But then today, I was late to pick up my rental by 30 minutes and they were unwilling to let me book another car and use the $459 for another rental. Charging your customers a 2 day fee on a 3 day reservation is preposterous! I am so disappointed with the way this went down. I really thought better of them as a company. I'm getting married next week and our car broke down. There's a shortage of normal traditional affordable rental cars in the US and on top of that, they take my money for being 30min late?? Turo has been reaping the benefits of inflation and automotive supply chain disruption hand over fist and this is how they reward loyal customers. Sorry, but today is the day I delete my account and move on to GetAround or ZipCar.

Kenny was so sweet and professional. The car ran smooth and I saved on gas! Kenny was very precise on where to meet and drop off the vehicle. The car was clean and well maintained. I will definitely use him again.

We had a fantastic experience driving around KC in David’s car. It was clean and well maintained. The pick up and drop off were super easy. David was a great communicative host. We would definitely use the same car next time we visit the area.

Due to some unforeseen issues we ended up needing a car and of course ended up being Memorial Day when everything's closed! This was easy, convenient and the car was perfect. Super hot days and AC was very cold. Never had a problem with it.

We had a great Turo experience with Adam from Savannah. He was very gracious Turo host and the car was super clean and ran well. Would recommend him to anyone needing a car in Savannah. He was close to the historic district so pick up and drop off was very convenient.

Easy to book, pick up, return, etc. Smoother and easier than most conventional rental experiences. Host was cool and easy to work with. Lots of cars or vans to choose from to fit your specific needs..

One of the best cars I’ve rented. The owner, Daniel, allowed us to push back our return time. We were picked up and dropped off to/from the airport. So, there were no additional charges and we didn’t have to an additional way to get to the airport or pay extra for parking. Fantastic service provided. The car was clean and Daniel was easy to communicate with.

Rod gave me very clear instructions for pick up and drop off of his car at TPA. It was much easier than using a typical car rental agency. The car was clean, in great condition, and fun to drive. I will happily rent from Rod again in the future!

I had been a happy guest for Turo for several trips, until a recent trip changed my opinion. I had no issues on car damages and always kept the host’s cars clean after use. But we met a host who made a sudden location change and lack of communication issue. After communicating with Turo customer service back and forth through emails, I summarized their host biased policy:

Outstanding experience from beginning to end. Owner was available at all times for questions. The car was in spectacular condition. Websites provided for further information. Drop off and pick up was flawless. Strongly recommend this owner. Payment easy and website strong.

Multiple issues with car - service light, rattling, very dirty. I detailed myself to have better experience. Filed report and sent pictures. Waiting on feedback. Turo rep said I should hear back in 24-48 hours and I am now past that timeline

First time using Turo and probably the last. Had so many issues. From difficulty with adding another driver to the account to picking up and dropping of the vehicle, it was very unpleasant experience that almost ruined my trip. Turo was no help in assisting me with my many issues. Better off getting a rental car.

Arsen is a 5-Star Turo provider and I would not hesitate to rent from him again. The car was perfect and the process was super smooth. All communications were clear and he also included many photos to document the vehicle.

The owner made my trip so easy and flexible. The car was amazing and clean, he came and drop the car off to my location and pick it up from the airport without any extra charge, all transactions was very smooth.

Almost impossible to get a promised refund - even with a receipt from Turo saying one has been issued. I pity their customer services reps as they are at the mercy of departments they can't connect their customers with. It's been so frustrating. I will pay extra to rent from an established rental car company that doesn't require payment upfront.

Car had no a/c and Turo supposedly gave me a $50 credit...Now when trying to use the credit there is a $43 "trip fee" added on every car I try to rent. There were no $43 dollar "trip fees" on my original rental soo basically got nothing from Turo. Very scammy.

This was the very best trip & vehicle I’ve rented. Great communication, Kev helped me this was my first rental. Customer service was phenomenal as well updating my information immediately. Kev was very patience and phenomenal as well. Kev is the owner of the vehicle I rented.

Host had very good communication and very quick response time, seemed as if he tried to help with issues as best to his ability. However, the SUV that we rented was described to have features that weren't actually there. There were also issues with the AC that wasn't able to be fixed until after our time with the vehicle. Would recommend host but would advise to select vehicles carefully from him.

The car was clean, very nice, and ran great. No issues. Communication with the host was great as well. Pick up and drop off was easy. Arrangements went as planned. I had to pick it up later than schedule and it was not a issue.

It all depends on the person whose car you're renting. For the most part, I've had good experiences with Turo. However, 1/3 of my trips (2 of 6) have been cancelled by the renter, one was cancelled the day before my scheduled rental. So things to looks for: How many times a car has been rented. If none, then be wary of potential cancellations. Also, check the fees. Some people have a lot more than others. These can significantly increase the cost of a reservation. Check if there are extra fees for airport pickup, etc. So overall, I'm pretty satisfied, but I'll always be nervous that my rental will be cancelled at the last minute. Have a backup plan ready.

Jamie was wonderfully communicative throughout the process and the Jeep was well maintained and incredibly clean. We could not have asked for a better vehicle to enjoy our time in Maui and will absolutely reach out to Jamie again for our next visit!

This is the second time we’ve rented Widodo’s van, and it’s always been in good condition! The van runs well and is super clean. Widodo is very responsive and nice, and he was kind enough to check on my son’s Bluetooth earphones that he left in the van after drop off. We highly recommend him!

This was my time using the App and I really love it. They have awesome rental deals and you deal with car owners. Would definitely recommend over big car rental companies. Haven’t had a bad experience so far. Currently using my second rental now.

Turo makes all the $ but I did all the work. Their profit margins upward to 60%. Too much maintenance. I had a guest a day late and I never was reimbursed and no reimbursement for fuel shortage regardless of proof. This is not passive income! You will work for the $ and Turo will not back you up on anything. I had to track down my car when the guest phone # was disconnected. I'm a professional and hosted a 2022 Honda Accord but the experience wasn't worth it so I deleted it off Turo and sold it and just made a quick $4k but my goal was to make more. I made $ but if you're like me, I want quick passive income. It's better for someone with older used cars and hire someone to do all the work.

Jenny, who met me with the vehicle, went above and beyond to return a personal item I inadvertently left in the vehicle upon return. She was extremely helpful and if all people were like her we would have a better world. Thanks Jenny!

Turo is a terrible business that provides terrible customer service. Unfortunately, I was blocked from renting cars on this app after complaining that a host charged my account for a fraudulent ticket. I am happy to no longer do business with Turo as I received dirty cars, poor customer service, and false listings while renting with Turo. Please take your money to Lyft or another rental company with integrity.

Great island car. Fun to drive and no problem finding chargers. Leah is a great host and provided all we needed to know. The car was exactly as described. Downloading the apps Leah recommends is a must and makes charging easy.

The Turo App is very user-friendly. Because I had already made an account, finding and choosing a car to use on Turo was as simple as a few swipes and clicks of my thumb—practically effortless! Within five minutes the deal was done and I didnt have to worry about how I was going to get around while on my trip. I highly recommend Turo for any and all your driving needs. Four Thumbs Up — mine and my wife's!

Turo was so much easier access to rental you need! The process was quick!!!! Me & my husband were our first time tried it out & we love it… Bobby let us rent his ACURA SUV 2021. He was very helpful & easy to contact with everything we need, most of all the vehicle was awesome smooth & clean ride. Definitely recommend to family & friends, we will rent again. ;)

Host listed vehicle with incorrect trim. I searched for a hybrid vehicle upon booking and it appeared on the search.  Even prior to driving off, I mentioned to the host how excited I was to drive a HYBRID. Now I see why he had a confused look on his face. All he had to do was let me know instead of ignoring my statement. The supervisor is claiming I didn't report within an hour which is the policy for vehicle safety and conditions, not for vehicle misrepresentation. I also explained that it is not possible to know a vehicle's trim by just getting inside. Not to mention I shouldn't have to check the trim in the first place because the vehicle should match the listing, otherwise the host is violating Turo's listing policy.

Thomas was excellent, very professional and on time. The vehicle was immaculate and looked just like the pictures. The vehicle smelled good was freshly washed and Thomas was flexible with the return time. I would use Thomas service every time I’m in the Tampa area.

My host and the car were great. Car was very clean and the drop off and pick up location was very Convenient at Charlotte international airport. Would highly recommend Turo especially with a 5 star host. I know prices vary between cars but there are a lot of good deals to be found.

This was a great experience. Betsy and Jon were excellent communicators and I enjoyed visiting with them. The pickup and dropoff was very convenient and they made sure I was comfortable. The car was in great condition and was fun to drive. I will probably rent this vehicle again when I come to Colorado.

When we picked up the car at the airport, the owner did not pay for the parking. We had to pay for the parking or else we would not have been able to remove car from the airline parking space. The car interior was not clean. When we dropped off the car the owner required that we take pictures of the car's location, which we did. But because we were in a hurry to get to our plane. The owner call within 10 minutes of us dropping off the car. He demanded we send in the pictures right away or he would report the car stolen. We did send in the pictures after we made sure we were on time for our flight. We will never use Turo again.

Great experience. No problems and a very enjoyable clean car. I have a new outlook on EV cars now. I will rent from them again. Great couple and very informative. Great range on the Tesla. They walked me through everything I needed to know about Tesla.

Turo is great because it is very easy to use. Simple as that. Easy instructions and well-thought-out layout. Although this is only my second time renting, it is always my go-to for rental vehicles now. I always recut friends and family.

The Bronco was so fun! The Bronco rides much better than I expected. We received numerous compliments on the bronco! The wheel and tires make it look awesome! Everything worked and it was very clean. Vladimir was excellent to work with!

Everything went smoothly, great ride that was super good on gas. Now I want to get a hybrid, specially with gas prices. Host was accommodating when we changed the return hour due to a family emergency. The car was super clean and overall was a good experience.

Just can’t say enough about such a great weekend rental experience with Matt our host! Hertz rent-a-car failed us with our reservation that they couldn’t fulfill or honor when we arrived. So we looked on Turo and surprisingly found such an awesome van available. Matt was great! He responded quickly and actually in less than 30 minutes! Matt was very accommodating to our needs especially with it being a last minute booking. The van ran great and had good gas mileage. Looking forward to renting again with Matt! Turo was definitely a lifesaver for our Race Weekend trip and so easy to book! Thanks so much!

Great car, easy pickup, everything was smooth, no complaints whatsoever. The host got back to me instantly with questions that I had, I had to change the pick up and drop off times a few different times and there was no problems with this either. Very convenient.

Easy to book, lots of options, fast pick up, car was very clean, communication was excellent, saved a lot of $$$ over the airport based rental companies. Lots of options for cars and various locations that were close to where we were staying, I would book again with Turo. Thanks.

I reserved a car through Turo and paid in full 2 months before my travel date. On the day of travel, I had not heard from the host about where to meet her at the airport to pick up the car, so I sent her a message through the app. I had not received a response at the time I boarded the plane. When I landed at the airport, I opened the app to see if she had responded and discovered my reservation was canceled. Neither Turo nor the host contacted me to tell me why the reservation was canceled. My money was refunded, but I had no car and the car rental companies at the airport were sold out when I got to the counter.

I loved my experience with Turo!! I rented Sadie’s Fiat in San Jose and drove to Monterey! Such a fun car to drive. It was delivered to airport shiny and ready for me. The gentleman who delivered it was so very helpful. Thank you for your great service and dependability!

Easy airport pick up, great car, great mileage and easy return. Can’t say enough about Eric’s over communication to make remote pick up as simple as I have ever seen. Moon roof was great for beautiful South Carolina weather - free bonus! Thank you for a great ride.