Turo Reviews

Car would vibrate badly at 45-55 mph but fine at higher or lower speeds. Most driving was on interstate so not a big problem. High beams small problem. Very good pick up drop off procedures. Response from owner was superb.

This whole experience was terrible. We got to Florida to pickup the car. The car was extremely difficult to find and the host did not speak any English to help us out. The first day driving it sounded like the car was falling apart and then the ABS light came on. We let her know and she came to trade us cars but we could only have it for 2 days because it already had a reservation. So after having it for 2 days she brings it back exactly the same, light still on and translates to us that it's all fine and the light will go off. On the way to our next destination the car begins to breakdown in a sketchy neighborhood. As we check the car, and old reviews we see that it's missing MULTIPLE lugnuts on each tire, the horn does not work at all, the brakes barely do, and the ABS light is on.

Zero stars if I could. The first month I started renting my car my second guest that ever that booked my vehicle got in an accident during their trip. This person decided they were going to try and fix my vehicle themselves as they did not add insurance coverage to their trip. The guest extended their trip, not notifying me of the accident I approved the extension. I would have never extended had it been directly reported to me as is stated in Turo's operating procedure. The guest told me that there were no issues with the vehicle when I reached out to him.

My experience was amazing! I love Turo app to the fullest. I just wish Turo will give more coupon discounts in the future. I wish I could save more money. Could you guys please come integrate a better experience by create a point based rental and also include more coupons. Thanks.

My experience with Turo is always amazing! The app is easy to use and the people respond in a timely manner. They are always easy to work with too. I’m a repeat customer and will keep coming back. Thanks Turo!

Turo might seem like a cheaper alternative but the user needs to be aware they could still get stuck with surprise invoices- even if they bought the 'insurance'- if they have issues! *BUYER BEWARE*!!! I bought the basic insurance and had a flat. After being directed to use the Turo Emergency Roadside Assistance- and being told my issue was 'covered'- upon arriving home I was hit with a $223 additional invoice! I then spent 3 HOURS in various chats, being redirected *numerous* times (chat log to follow) trying to resolve the matter. End of the day, they basically said 'tough- pay it'. You might think it's cheaper, but unless you know for a fact there will be no issues, it ISN'T! Chat log covering 3 hours: Bot>Jose>Yeliver N>Andrea E>Rodrigo B>ERA Bot>Richard M>Bot>Nester G>Romina A>ERA (again!)>Duvan S>look to email: pay it or else

Turo is great. I can select almost any car I want rather than what’s available at standard car rental vendors. The app is simple to use and the cars I’ve rented are very nice. Thanks Turo for providing this opportunity.

This was the quickest, friendliest, easiest, rental I have ever experienced!!! Great working car! Clean and ready to go. Exactly as described! I will use Mathew and the TURO app again, and again!!! Thank you! Also, it saved me hundreds over a traditional rental car company!!!

Hosts were very helpful for my first time using Turo and made it easier with picking up and dropping off the car. Am glad I ended up using the service and have further plans to use again in the future.

As a host, renting out on Turo is profitable ONLY if you know the ropes - only rent out an old low value car. There are many hidden costs to renting out, especially the fact that Turo insurance comes with fine print - all plans except the '60' plan are only good as catastrophic insurance. They don't reimburse you if the guest dents your car or causes scratches smaller than 3 inches. A renter returned my car with 10-20 scratches (each about 0.5 inches), and Turo refused to compensate me for the significant cost to repair ($3000?) because each gash was less than 3 inches! Not worth the $100 I earned for the trip, not to mention the time spent cleaning the car, and inspecting it, etc. So it's only worth listing an old $4,000 value car.

I do like to work with Turo for rental cars as I have had great luck and have enjoyed driving hosts cars. My most-recent experience was similarly lucky with host Michael in Atlanta with his Chevy Malibu, which was late-model and beautiful and had just been detailed so it looked great when I picked it up. Little things like personal preferences as to vehicle customization specifically tinted windows aside, the overall experience was excellent and much cheaper than renting through Enterprise or Hertz or a big corporation. I still had questions of Turo as to insurance coverage, specifically liability-, collission-, comprehensive-, medpay-, and other coverage but insurance companies thrive off being complicated as to coverage so perhaps not Turo's fault.

The app is very functional and easy to use. I liked the ability to filter the results in various ways. Adding photos of the as found and as left condition made me feel well protected. I do not see where I can check out the review the owner left of me, I do want that ability.

Very easy app. Rented my first car for my wife bday. Car was dropped off and picked up. Communication was easy as well to the host and simple directions when checking out the car after use. Will definitely start using this app a lot more. Thanks.

Ever since I stumbled upon Turo back in 2017, I haven't used any other rental company since. Turo is so convenient, the cars are WAY better, and it's just a seamless process. If Turo could implement some sort of incentive program that would be amazing. I use Turo A LOT and it wasn't until recently (this summer) I received a $100 offer off of my next rental. The random I've spent well over 5K in renting vehicles with a top rating of 5.0 but I don't necessarily feel like I am a valued customer. I also feel like host should be penalized for last minute cancellations. This summer during my August rental, the host cancelled last minute and it was such an inconvenience trying to book another vehicle that could accommodate myself and family. Working with the customer service rep wasn't the greatest and I tried to escalate this to a manager and it just very frustrating. Nonetheless, it hasn't deterred me from using Turo.

Support staff was excellent. Almost every agent I spoke with was excellent. However I find it ridiculous that the Turo policy for a cancel/rebooking does not fully cover the expenses associated with switching to a different vehicle/an upgrade. To have to fight for that was needless. Time is what is really important to most people on vacation, and to have to spend hours and $$ traveling back to the airport to pick up the new vehicle (so I could drop it off and go right to my flight as planned) was unbelievably frustrating. Here's what took me a long time to learn:

As my title said, don't trust this company. I booked a car 6 months in advance of when I'd need it. I got an email less than 36 hours before I was supposed to pick up the vehicle, they canceled it and magically said they could get me a car for more than 60% more than the price I paid. This company is a scam. Do not book with them and do not believe them. Pay the extra money and book with reputable car rental location.

Turo has been good to me. The only flip side would be the host listing ghost listings and lying about putting gas back when it’s evident the guest has done so! Other than that I have no complaints! The car selections are awesome.

Zero star rating. Our first & LAST Turo rental. There's a good reason this company has an F rating on the BBB site. I wish I would have looked at reviews online before trying out this company. If considering renting a stone grey SR CVT Nissan Kicks 2021 from an owner whose name starts with a "B" in Oahu, I STRONGLY advise against it. Reviews show 5 star ratings but in reality, we were asked by the host to leave a positive review & star rating and after doing so, we were thanked and a few minutes later sent a notification of a damage claim. It only takes one online search to see how many of these "hosts" are willing to make false claims & wait to see how much they can rake in from you and/or your insurance company.

Worked out great. Very convenient drop off and pick up. Vehicle selection could be better in some parts of the US. I would recommend this to my friends and family. I think you guys should do more advertising for Turo. I’m even thinking about getting a car for the service.

The transaction was really easy to complete. The app is easy to search through and communication with the car owner was super easy and they responded quickly. I will always use Turo and not a big rental company. The car lender was really trustworthy and nice.

Everything about this experience was beyond our expectations and it all started with the owner of the vehicle, Karl. We can't say enough wonderful things about Karl as a human being as well as his extraordinary car. We will be back again. :)

Hosts beware! Hosts beware! I rented my Chevy Express for 3 days. When it was returned, the renter exceeded the mileage limit by over 300 miles and the interior was completely trashed. I submitted an additional invoice to the renter per Turo’s instructions. The deadline came and went and the renter simply ignored it so the claim was “elevated” by Turo. This morning, I received a notice that Turo denied my claim because I did not submit pictures PRIOR to the rental. I sent before and after pics of the odometer but neglected to take before pics of the interior. (I didn’t think the interior pics were needed since the van was new. Besides, no one would have accepted the van in the condition it was when it was returned.)

I love Turo app. Just renting high end or my dream car for a day or weekend is awesome. My hosts for the most part has been amazing and friendly, helpful when renting the cars, but you can tell if a owner/host is on here to make extra money and don’t care about costume service (sad). But overall, No complaints.

Love using the Turo app for all of my auto needs while traveling… I have used Turo from California, Arizona, New Jersey & Atlanta and have not been disappointed. I would definitely recommend to a friend or family member to use.

The Turo help desk helped me when a few hosts cancelled the trip. That was helpful. For the trip itself, no problems and enjoyed working with the vehicle owner. I've used Turo for years and been happy with the customer service and value.

Overall Turo has been the best option for me in car rentals, especially during the pandemic. We have had some issues in the LA area in the past with not getting our rentals on time, with almost a 3 hour wait but the attendants took care of us for the troubles. Most definitely would use TURO over the normal rental companies.

Had issues with the car right from the beginning that were maintenance related and absolutely should have been fixed before renting the car out as a matter of safety. Had the tire wall blown out while we were on the highway we could have gotten into a severe accident. Spent hours of our trip waiting for the car to be fixed and told the battery was fine even though we're pretty sure they never actually checked and spent the entire trip on edge worried the car wasn’t going to start as it had done previously. We felt we should’ve at least been entitled to a partial refund due to the fact that these issues were 100% preventable and it made our trip a lot more stressful than it needed to be.

Great platform. I was very pleased with the whole process. Real quick and simple. No hassles. I would most def recommend anyone to use Turo for all their car rental needs. I've been a customer for a while and never had any dissatisfaction.

The car owner confirmed when the reservation was made. Checking the day before my trip I noticed the reservation was canceled. Turo was helpful but the host said his vehicle had been wrecked but he never contacted me. I think he is a scammer.

Great company, easy to use, less fees and very reliable. Those people making their cars available is very clutch! I appreciate the kindness that I have experienced this far! Be sure to check the descriptions prior to renting for things like mileage restrictions. It is important to know your limitations on the vehicles. Thanks for a great experience.

I'm able to driver luxury cars with ease!!! I'm in the process of purchasing another vehicle and Turo allows me the rent any vehicle I choose to have an idea of what I may want! I travel out of town often and love flexing in the newest vehicles! Thank Turo!

Outstanding service from Rae. Pick up and drop off effortless. We will definitely rent from 5 Star Host Rae when we back on Maui to visit our Ohana. Met curbside at the airport on arrival and drop off. Truck was functional for our activities Surfing, SUP and getting around Up Country.

I’ve always had great experiences with Turo. Depending on the specific situation I’ll choose Turo over a traditional car rental place. It’s also nice to have a more personable service and create relationships with owners that you rent from several times.

One of the best apps to rent cool cars, prices are good and people are friendly. I just have one thing that could be better more promo codes and lowering the trip fee but besides that everything is amazing and I love Turo.

I used Turo in May of this year as a driver. I created another account to use with my business email and it made it so I was unable to drive their cars anymore. I liked the car rental options before but working with customer service has gotten me nowhere. They request the same documents over and over after you have already sent them. It was a big let down seeing as I had just recommended the use of Turo for my entire company.

We have used Turo numerous times and every time is a great experience. It is so easy and so affordable and we have had absolutely fantastic hosts every time!! Keep up the good work! We travel quite a bit and never consider any other way to rent a car. We recommend it to all of our friends.

Being new to Turo I was apprehensive. Needless to say my worries were put to ease once I communicated with my host, Thomas. He quickly responded to all my questions. His excellent customer service exceeded any expectations. The vehicle, Honda Pilot, ran like a champ and we fell in love with it. I will be recommending Turo to all my family and friends.

I'm rating TURO now, not any of the cars I've rented. The cars have been great. Turo is a different story. Turo doesn't give a ** about listing accuracy. I usually search for cars with manual transmissions. When I do, 75-90% of the cars do NOT have manual transmissions. The search feature simply doesn't work. I have notified Turo that these cars are listed incorrectly. I might even be satisfied by blocking certain cars--even though they're not manuals it might be enough to block them so I never see them when I search.

I had a ball using Kenneth’s Slingshot to go to my parents in Victoria for the weekend. I used Turo several times since the company started. I have either used it to rent vehicles to enjoy that are exotic or sometimes when I’ve needed it for business. Thanks, Tonya **

Have had several rentals with Turo and my experience has been nothing less than superb. Every rental experience has been easy and fast from check in to check out. Excellent car selection with every type of price point. Would definitely recommend to anyone.

The experience was quick fast and easy and I love renting from Mohammad! Always on time and easy to work with. Just a suggestion the car I rented should go for maintenance. The car felt a little rough to me based from the other rentals I have had from Mohammad.

I have used Turo for several years now and have only had amazing experiences with the vehicle rentals. Would recommend to anyone… especially with the cost of traditional car rentals rising. Regardless of location, or car type, Turo is unparalleled.

Easy to use. Car selections are fabulous! Hassle-free. I definitely refer family and friends. No waiting in lines for a rental and guessing what car you get. You get what you select using Turo. No extra cost for additional drivers!!

I rented a car from Michael ** and I was charged $150 for a smoking fee. I never smoked in the car. I placed my pack of cigarettes in the cup holder and some tobacco fell in. Doesn’t smell like smoke or ashes in the car. So I told them if by mistake someone steps on a cigarette and didn’t notice it and it falls in the carpet they're going to charge you for smoking. I rented the car so I step out the car to smoke a cigarette and placed the pack in the cup holder. So that’s considered smoking.

I had an issue with not being to get ahold of a owner after picking up a vehicle. It was very hard to get ahold of customer service. The first person sounded like they had a rooster crowing in the background. It was unnecessarily frustrating and took a long time.

Wonderful trip to Las Vegas and Turo owner, Howard, was great to work with. His vehicle was as described and overall experience was excellent. He was very accommodating and made me feel comfortable. I will definitely use this service again the next time I travel.

Turo, is a total racket. Do NOT get involved with this company. You will get burned time and time again. You will pay too much or not get paid enough. If something the guest brings a car back damaged (which is against their terms of service) if you don't have your own coverage you have to pay for the damages. The amount of trauma guests and hosts experience aren't worth it. RUN RUN RUN from this company. It's a scam. It's a scam. They don't care about you. They don't honor commitments. They say one thing and it turns out to not be true. They don't compensate you for THEIR ERRORS. I cannot express to you enough to USE A RENTAL CAR COMPANY. USE A RENTAL CAR COMPANY. FYI. If you do choose to use ** your credit card or personal insurance doesn't work with them. Get FULL COVERAGE. COVER YOUR BUTT because ** will not help you.

I’m a over the road truck driver. I stay out on the road 26/30 days. Owning a car is pointless. With Turo I’m able to rent a car for as long as I need. The app is pretty straightforward and very convenient. Unlike the traditional car rental places that require you to use a credit card. I highly recommend this app!

My experience was amazing. My host made me feel welcomed and gave me different activities to partake in, while being on vacation. This made me more comfortable and almost like a local. The car was a perfect pick! Thank you again!

I have used Turo twice, and both times it surpassed my expectations. I would recommend to anyone looking for a vehicle when away from home. This will probably be the only way I’ll go from here out. Check it out for yourself, you’ll be glad you did!

This was my second time renting via Turo. As the first time, it was an excellent experience. There was a variety of vehicles available in my area. Finding just what I wanted was easy. I am considering buying a certain vehicle and I was able to find it on your website to rent. Thank you.

I really like that when I took a late flight that the guy renting the car was at the airport waiting on me. So I didn't have to wait for the next day for a rental.... It made me feel safe late at night knowing that someone was connected to Turo was there...The car was nice and clean and really reliable.

Was easy. On time. Car was great & clean. Website easy to navigate, browse, book, message owner. Convenient pick up & drop off. Beat prices at airport so saved money. Good mpg so saved there too. Would do again & recommend to others.

This was the first time I used Turo and had a great experience. The owner of the car was exceptionally nice. The car was a 2021 Kia with only 8,000 miles. The car was delivered exceptionally clean. The owner was willing to drop off the car and pick up anywhere I wanted on the island. I will definitely consider using Turo in the future.

Turo is great! The experience is amazing. The easy of renting a vehicle is so easy and very descriptive. Plenty of the owners of the vehicles are really nice and are always willing to accommodate your needs. The financial process is also very easy.

Could not have been easier. Almost felt bad as we headed to the parking lot versus rental car lot. So easy. Not to mention the vehicle choice was endless. I ended up selecting an SUV - Porsche Cayenne, it was perfect for 4 adults. Extremely easy to select, communicate and drive. I broke up with Hertz, Budget and Enterprise. I am in love with Turo!!!

My experience is one of the worst. I flew to Chicago to pick up the car, but once the host found out we are ** he cancel on us. We told of we will be late and arrive at 3:30 PM. And he was really nice and text us no worries. Once he found out we are ** he text us to tell us he cancel it. Please if you are ** don't rent from Turo.

I've used Turo a number of times both locally and on vacations. I've had nothing but a positive experience on every occasion. The service is user-friendly. The selection of cars always meets my needs, and the prices, especially during Covid, have been more than reasonable. It's convenient and usually beats the experiences I've had with traditional car rental companies. I always find what I'm looking for. I'd highly recommend you try them out. It could be the end of car rental companies for me.

My experience with my host was exceptional! Will most likely rent from her again. The only experience I have with Turo is the Turo app. I would say the app is user friendly and responsive. It has clear and concise ads with cost.

I really like renting a car from Turo, thank you to having me. I like the selections, the conditions of the cars, also many of the owners are great and polite, some need improvement, I would love to receive some discount to rent more.

Very upset. Booked the car. Came to pick up. After waiting over one hour been told that verification failed. I did a nose surgery. I send them pictures from and after surgery pictures. Agent Miguel said, "Yes I believe it’s you. But I am sorry your account is block. We will send you full refund and will ask other departments to unblock your account quickly." Guys make sure you don’t do any type of surgery otherwise you will end up in the street without car. Very upset and rude for providing such low quality service.

Everything was smooth and car was perfect. It was so easy. There was an excellent choice of cars and Brandon, the owner, was very attentive and answered all our questions within minutes of being asked. Thank you for offering such an amazing company.

Not sure I like the idea of sending my personal DL info to renters. I don't mind having the info on file with Turo but sending my DL pic to all the renters I use seems like a breach in security. Please review your DL policies.

Khan, the host, was very polite and professional. I borrowed his vehicle to look for a place to rent in the Champaign-Urbana area (2.5 hour drive). I drove the vehicle for two days and the return to Khan went smooth as well. I want to also thank Turo for creating such a great way of renting cars. So much better and easier than dealing with companies such as Enterprise or Hertz.

Everything went perfect... I LOVE Turo!! I would rent another vehicle from Turo anytime again as the process was clear and simple. I would rent recommend anyone to rent from Turo as it is simple and worth it as the prices are cheaper than using a regular car rental place.

Fantastic and very professional service, Adam went above and beyond. He went out of his way to drop the car off at my home. Great communication the entire time and the car was spotless and drove like a dream. I'd definitely recommend Adam and would not hesitate to book with him again.

Once again an incredible Turo experience! Shelby was awesome! Turo host top tier! On time, fuel full clean car. Drove all over. Imperial Beach to Sultan sea and back. Shelby was made for all the mountain roads ie 17 miles of curves ahead. A thrill from light to light. Incredible experience.

The car was to its accurate description. It drove well. The owner was polite and efficient. I would definitely use the app again. It was local and convenient. Also the app was very easy to navigate to access vehicles in my area..

The last time that I used Turo was before the pandemic when I traveled to Colorado. That experience was really easy. The communication with the driver was awesome and he was able to meet me at the airport no problem. This time however, setting up the location to meet and pick up was inconvenient due to the app. Getting picked up from the airport or even to just change the location of pickup was going to be an additional $120. Luckily the driver made it very easy and he was able to work with me as far as the pickup and drop off locations but to be honest with you, I won't use Turo again because of that. If I was required to pay the $120 it would have been cheaper for me to just rent a car. It would have also taken up a lot less time because I wouldn't have had to keep going through the app and calling the person to work out the details. It definitely was not worth using again.

I rented with 5 Star Rentals and James was excellent. He arrived at the airport on time, the car was very clean. We had a small problem, I drove halfway to my destination and realize he still had the car key fob. I called him immediately and he met me at my hotel right away. Other than that it was excellent. I would highly recommend using Turo.

The whole process was one example of 'a snapshot of 'the future.' I made sure to get pre-approved and asked a chat rep about a couple of process questions. The rep was so helpful and this was prior to even renting a vehicle. Found a great car in San Diego. I loved skipping the aggressive sales upgrade encounter so common at car rental lots. Car was clean and gassed and the price was the price. A++++

The vehicle did get me from point a to point b, but for the price, this car should have been no more than $20 per day. The vehicle has cosmetic damage on the rear bumper. There was a safety issue with the driver's side mirror being cracked. The front of the vehicle look liked a piece was missing. The brakes grinded. This vehicle odometer may say 50k miles, but it felt like a vehicle with 150k miles on it. Lastly, the car wasn't washed or vacuumed. Had therr been more options available in the area, I would have probably had Turo cancel the trip.

My first experience with Turo was great and I enjoyed the entire process from start to finish. Would definitely recommend Turo to friends and family. The communication was smooth and did not run into any issues whatsoever. My host was very friendly and accommodating to my needs.

Turo is great alternative, especially in low served rental markets with little competition. Saved almost 2/3rds from other alternatives! Allison was so friendly and helpful even with multiple time of pickup and return times. She was very easy to coordinate with. I would most readily recommend her!

This was my first time renting on Turo and it was a great experience. Clear and easy instructions and very nice renter and reliable vehicle. I will definitely be renting on turo again. My only issue was some of the fees made it a bit expensive.

I think you need to come up with a better dispute system… Tolls… People who don’t have Sunpass in their cars should not be able to charge above regular toll prices. Please find a way to be more responsive to customers.

The car hosted by Turo was unfit to drive on road. We had to constantly keep an eye on heat meter as it was way too high. Car made so much noise, the experience just got worse when I complained about the event and Turo didn’t bother to respond. I had to follow up and push the case multiple times and finally Turo claims department valued my life with their $50 credit for this devastating experience. Worst experience booking and claiming with Turo.

Car was very clean and very economical on gas.. The host handled everything contactless and very efficient.. I would definitely use this host and app again. I don’t know what else to say but if you would like to rent a car without the hassle use TURO.

Always have great experiences on Turo. I haven’t used another car rental company since getting this app years ago. It’s so easy and I love not having to deal with a bunch of paperwork on site. The drivers are always responsive and everything is quick and easy!

SCANDAL!!! After an engine problem (coolant leak so we cannot be responsible) we had the vehicle towed by Turo (more than 20 hours of waiting). We have to go home on our own. Then we learn that the owner accuses us of scratches that we could not have done. Our supporting video is supposedly not acceptable because the car is wet! As if the huge traces of scratches cannot be seen in the rain!!! The owner himself has it repaired for $1,800 and is quickly reimbursed by turo and Turo is now asking us $ 1,800. Sounds like a bad joke. After dozens of emails and calls, Turo still refuses all of our evidence and explanations. We still do not know how to comment will manage.... IT'S A SHAME!!! If you don't have any problem, that's the slightest problem, YOU GET **!!! Even after taking out insurance! DON'T EVEN THINK OF RENT WITH THEM.

Turo is very easy to use and it lets the renters choose from a number of vehicles not really offered by traditional car rental businesses. I like cutting out the middle man especially with the insurance. I definitely prefer this method and will use again.

It was great fun time with my family and friends. Why did you want to run what Florida and then I really would like to rent this again and it was fun to rent. And me and my friends had enough time to rent it.

They’ll lie to you and anything else to get you to pay their INFLATED fees then leave you stranded! We were taken advantage of by a seller who wanted new tires, they canceled our insurance on the car & charged us double what they’ll cost and closed the amount until we paid it. We then paid it after personally getting confirmation that our account we gain full access again after payment and they closed the account soon as we paid. Nobody can be trusted, they’re all pawns used to lie to you for a single person behind a computer to screw anyone who expects fairness. I wouldn’t recommend them if it was FREE.

Appreciate the user-friendly platform! It's easy to navigate and not overwhelming with notifications. Owners have been 1st class and extremely helpful! Thank you also for not making your political opinion public. Don't care... just be a good app! Great job!

I've had an overwhelmingly good experience with Turo. I've had a couple of issues with some hosts but Turo made it right. I do and will continue recommending Turo to my friends and family. Turo is a excellent source for car rentals and will always be my go to.

This was my first and possibly last Turo trip. The car was not at the address listed. No big deal, I’ll reach out to the host. Upon contacting him, he just kept listing the same bad address then I called and he couldn’t describe the lot or give me directions or know any other streets around. I majored in cartography in college. I am a native Los Angelino. I can read a map. I have worked as a taxi driver. I don’t get lost very easily. It became painfully clear the host had never seen and possibly never set foot in the dirt of LA. For sure he lived in another city (probably another country as the delay and beeps heard in the call were reminiscent of international calls I’ve had in the past). This host owns several cars and this was his business.

I really enjoy being able to rent the exact car I want. I can pick the price I want. I believe it has a faster check in and check out. I’ve used Turo several time already in Colorado and Utah and I’ve always had a great experience.

On Sept 5, 2021, I rented a car from your app after arriving to LAX. Shortly after, I was stopped by 5 Beverly Hills cop cars not knowing why. I rolled down my window and the cop demanded me, my mother, and my aunt to exit the vehicle with our hands up IMMEDIATELY. The cop demanded me to sit on the curb with my hands up while they were doing some investigation. Following that, it was apparent that the owner of your Turo vehicle (Deontae) is under an open investigation regarding a sexual assault case. About an hour and a half later, we were told by the Beverly Hills cops that this case is being transferred to the L.A.P.D. and that our Turo rental will be impounded.

Can't beat it... Recommend to people all the time... Never use regular rentals again... Only thing I hate is the trip fee being RIDICULOUS if you don't plan a trip weeks and weeks in advance. The trip fee can cost more than the actual rental!

We had a smooth and easy experience renting a TURO car at the Denver airport. The host was extremely quick to reply in all cases, before, during, and after our trip. Our experience was much better than taking the long shuttle ride from the airport to all the offsite traditional car rental companies. We usually rent through Costco (so we can have free additional driver) but this was about half the price and we are both approved drivers. The car was ready and waiting in airport parking with key in a lockbox. Only issue we had was AC did not work well enough for some of the hot days. Host offered our money back for those days (more than generous) and will get it fixed right away. It is also easier to stay off the toll roads from the airport compared to the offsite car rentals. We appreciate TURO service and will be using them again soon.

I’ve used Turo a few times in the past but this one the longest trip. It was a great experience. The car was clean and the guy dropped it off at the airport for me, which was very convenient. A great experience all around.

The car's hosts are great. Turo the company itself Recertified my account after being a loyal customer since 2017. Then started charging me double the price that the host charges to rent a car. The host has no idea why Turo has taxed on so much money because they are only receiving a tiny portion of it. Turo use to be a good way to rent a car, but now they have done way too much with the price increase and it’s not even the host of the car. It is literally Turo taxing on all this money. It’s insane.

As I do not own a car (and thus an existing insurance policy) renting a car through traditional means is prohibitively expensive. Although my experience with Turo has been so uniformly positive, I doubt I would ever go back to a rental car service. Economical, convenient, I’ve driven some seriously cool cars, and the hosts have always been super cool. There is no downside.

Initially I had some issues with lack of communication from the person I originally booked with, I reached out to customer support and they were extremely responsive and understanding. I ended up having to book a second vehicle and customer support was extremely responsive and helpful during that process. After that it was A very pleasant experience. Better than any of the car rental companies I’ve ever dealt with prior.

My three trips with Turo have all been exemplary! The hosts are friendly and helpful and they respond quickly. The vehicles were in great condition and all of my rides went smoothly. Even if I had a minor issue (flat tire), the host was right there with me every step of the way. I would definitely recommend Turo to all my friends!!

I found a good deal with Turo. The owner and car were great; it was a joy to work with Sodik. His car is awesome and very clean. I didn't have any issues at all. Sodik was very responsive and understanding.

Experience was great. Very easy to use app on the guest side as I'm used to the host side mostly. Host was very easy to work with and very responsive. Electric cars are tough to get used to as you have to charge sometimes all night but I will research better in the future.

The vehicle I rented had stains, was rusting, had no license plates, was dented, had warning lights flashing/alarming on the dashboard...and when I asked for another vehicle, I was told that one wasn't available. It was AWFUL!! My previous rental before this one didn't have the equipment it was supposed to have (A DVD system in the rear for my children to watch movies on our long drive). Very dissatisfied with TURO!

Host said I had a dog in there. I tried to dispute with Turo and they seem to think the charge is legitimate but the guy got in the car himself. Annoyed by the service I was given. I've used turo before and have never had an issue. Beware of the host. Some try and charge for no reason!

Everything went smoothly. Rodrigo was easy to communicate with and the car was reliable. The Turo website was easy to use and the savings over current car rental rates was huge. I will certainly use Turo again when I need a rental car.

My family and I wasted over 9 hours, and over $200 on Turo. The host posted an inaccurate listing. The car had ants, the steering wheel buttons didn’t work, it needed an oil change, the check engine light was out, AND the transmission wasn’t working - the car would not change gears. The other concerns were not major to us, but once we noticed the car would not change gears, we turned around. Although we were 2 hours into our trip we could not risk using this car for the duration of our trip as there was no promise it would last that long, and it was unsafe. Turo has no system in place to check the accuracy of listings, and hosts post unsafe vehicles just to make a quick buck.

Car was broken when we picked it up. Spoke to host who told us to keep driving it. It was in limp mode and would not shift correctly. Kept rebooting it to clear error messages but after a few days, it left us stranded 2.5 hours from where we picked it up. Had pay extra to get a one way rental from a national car rental chain. Requested a refund for our trouble and it was denied. I will never rent from Turo again. What a waste of money!

I have now rented through Turo 3 times. It has been a pleasant and professional experience. The cars that I rent are not ones that a major rental company would handle, which is why I choose Turo. There is a personal level to this that I appreciate. I treat everyone's car as if it were my own. I bring them back in better condition than when I pick them up. Thus far I have not had an issue with either Turo, or a host. Everything seems to work out smoothly.

Fast, easy and convenient! After completing initial application review. Looking for a car hasn't been easier, plus the selection that you can rent from is better than a regular car rental place, the fees are upfront and no hidden fees. The customer service from the car owners so far has been great!

Too many cancelations! I recently had taken a vacation (west cost) reserved the cars via TURO (in Sacramento, Denver, Seattle), Turo App ask the renters to send a text to car owner to confirm the reservations, and if the car owner not replying to your text/request. Turo does not have a way to force the reply from the car owners.

Rental cars were very expensive. Almost the same price of hotel cost. However, most of the private auto renters were honest & fair in price. Very minimal price gouging. I will always remember the nicest, caring people. So “thank you to Turo & its great team”.

Just wish I could get my deposit faster that's all...other than that the service was great. The car was excellent. The host was very nice...I definitely would recommend to my friends and family and also very affordable and efficient and the different types of cars to choose from helps a lot as well.

It would be nice if the cars were in better condition. I rented a car that had a rust hole on driver side door. Take more pride like it was when Turo 1st began. Now people are renting cars for amounts that the cars are in terrible condition. And then the hosts threaten you to give them a 5 star review. Not cool.

I do believe that someday Turo will get it right. This is similar to the Airbnb system but not as strictly enforced. We rented a car for a recent trip to Rhode Island. It looked fantastic. Even though our (lizard) car insurance didn't cover personal car loaners like Turo, the additional $400 plus for insurance (through Turo) still made a Turo rental cheaper. The biggest concern for me was that they are someone's personal car that can change in a instant. I believe if you are renting from a car rental company that they would want residual business and accommodate your needs. Well the worst thing that could of happened did. At the last minute the owner of the car cancelled our rental. We thought about trying a different owner/car rental but the "fool me once..." thing kept popping up in my mind. We dropped the idea knowing that someday it will be a good system but just not yet.

I was scared, especially after reading some reviews where the owner of the car cancelled with little notice and Turo themselves posted that the cancel had happened. Even though that scared me it also instilled more trust in Turo. I knew then to look for individuals that haven't cancelled in the back or that had a longer track record. The car and process were so easy. I was surprised. We couldn't not have done our trip without TURO!.

Host cancelled my reservation with virtually no notice leaving me stranded at the airport. The host's only proposed "solution" was to "try Uber or Lyft". The only "solution" offered by Turo customer support was a replacement booking at nearly double the cost of my original reservation. It seems like most people have an okay experience with Turo, but I see plenty of reviews from other customers who had a similar experience to mine. If something with your rental goes sideways, Turo will leave you holding the bag. Beware.

They did as expected. Excellent car and service. I would not be happy if I owned stock in a car rental company. Great car selection and very reasonably priced. I look forward to using this service again and again.

The Turo app experience was very understandable and easy to use for my first time. The host was on time and easy to communicate with and the car was clean and gave me no trouble on the road. I will be back for sure.

It was extremely easy and they made it effortless to rent. Car was amazing, price was right, and the ask to clean the car before turning it in isn’t a big deal. Thank you, will use again! Make sure to start giving some promo codes, you’ll see huge success!

It had been a couple of years since I last used Turo and this time was not as smooth as before. Having to send my DL and picture before I was "approved" was upsetting since I didn't know that this was a requirement. Sending this information to someone that I don't know made me very unsettled. Having to locate my car in an airport parking garage was also not very conducive to excellent "customer service". First car we had, the entire gas cap cover would fall off when I pulled the latch. This was not shared with me until a day or two after we picked it up. Neither car came with a full tank of gas.

My experience with Turo has been great. Good rates, convenient meeting to receive rental, good ability to talk to owner and good reliability. Have received numerous compliments on interesting cars. Look forward to another rental next week. Wish more cites had more selection of cars.

Turo was so easy to use, and saved me a lot money. Quick and easy. I got a real nice car from Justin and we communicated to make the pick up and drop off happen with ease. Next time I travel I will definitely use Turo.

Turo is a great platform to rent from much cheaper and easier than a traditional rental car company. The value is a lot better. Also you get a lot nicer car for the money spent and turo has your back if any issues should arise although I’ve never had any.

I booked a car with 7 seats to pick up my friend and his wife and 2 kids and 6 luggage at 7am. I booked it a month in advance to make sure I have it ready. On the day before the booking at 11 pm I got a call that this car is not available. I could not find any other 7 seaters on that day as it was very short notice. I booked a smaller car and had many trouble of going the trip back and forth and I called other friend to help us out. After all this trouble, support did not do anything except giving me 20$ back saying this is the maximum out of 150$. Moreover, they did not allow me to speak to their manager as the case is not "that serious". Please think many times before booking with them.

This was my first time using Turo. I thought the service worked well and I had a seamless experience. The Porsche 911 I rented was phenomenal, and I feel like I was able to rent a special car at a reasonable price. Overall, I was impressed.

The people who I rented the car from charged me extra for mileage. I don't have a problem with that, but the mileage was too short of distance. I live in Southern California, and rented the car for a weekend trip. Unless you stay with 1 hour away, it's pretty much impossible to keep the car under a certain mileage.

What better way to choose your ride, duration, insurance, and have it delivered at the airport just as you get to a new city! Great experience with Turo as always! Have used Turo in over a dozen cities, over the last 5 years wonderful always!

Super easy to use system, great support and makes life better when traveling! Gives you the chance to skip the lines and wait times at rental car companies, saves you on fees and best of all you get drive the cars you've always wanted for a fraction of the price.

I have been with Turo for almost 2 years and one of the top rated all star host. I had invested a lot of money and time with them by putting new cars and following every detailed terms and conditions. They always cheat on you when it comes to paying you plus traffic tickets plus cleaning cost etc. When you try to reason with them they simply block your account without ANY explanation. No manager to speak to, all the customers rep with very thick accents. Worst part is if your car ever gets into an accident by the guest, even you are not at fault you are totally bankcorrupt. If they feel you are demanding an explanation from them they simple block your account and kick your account. You can't even access your money for that week etc. In short I highly DO NOT recommend hosting your cars on Turo platform as it's a total high risk of your investment with very little or no profit end of the day. I hope it help some people from falling into the pit of hell.

I rented a Range Rover. I paid the extra for pick up and drop to TF Green Airport area. On the morning of the 5th day, the rear passenger window slipped the track, and fell straight down into the door. Neither the host nor Turo responded in real time. The host responded 3hours later, and Turo responded the next day. Neither would engage in a phone conversation. Both used the app as a buffer. The host offered to return the car early via the app. I could not return the Vehicle via the app, so the host said that she would return it for me, and had me park the Vehicle where she worked.

Fabulous! This rental saved me over $200 from the major rental car companies as I landed in NY but was able to secure this car from Dr. ** in NJ and Wow. Beautiful luxurious Lincoln car that was simply a pleasure to drive. Dr. ** also had the E-ZPass for all the tolls and was very professional from the start of the rental all the way thru to the return of the car. Thank you. Certainly rent again. Solomon

On August 2nd, 2021 I was charged $1106 for damages I did not do. Turo's investigators lack the expertise to conduct a proper investigation. I am not sure if this is sloppiness from the company or just a plain scam to charge renters for damages we did not commit. After reading complaints on the BBB website, I realized, I am not the first person with this same issue. Here is why I am suspicious about this company.

This was a business trip, and I decided to treat myself to a Corvette for the week. The car host picked me up at the airport, full tank and ready to go. I had a fair number of miles that I did not even use up, and returned the car directly to the airport check in area. Faster than Uber, better car, and much more fun! Make sure to take pics of any scrapes or dings etc. My host did prior and someone left a small scuff on the side mirror, but take your own pics just in case!

The only bad thing I didn’t like is that I wanted to extend my trip 1 hr and it was going to charge me a day's rate. That was the only issue but is a huge issue and that stops me from recommending Turo.

Unfair claims. I had to pay way more than I was supposed to save (vs traditional rental cars) because of unfair reviews from Turo staff even when I provided strong evidence of the car status at pick up. Very disappointed.

Host did amazing guiding me through to be my first time. Car was really clean and smelling good. I like the flexibility with Turo. Prices are competitive vs car rental franchises. Will definitely use Turo again. Give it a try.

I had my first ride with Turo. The host was easy to talk to. The app is easy to use. My first ride cancelled on me. Turo gave me a 20% discount to use on my next car. I thought this was super generous and truly appreciated it.

I made a reservation several months ago with Turo for a car in Baltimore Maryland. Last week I double checked with the owner to make sure everything was still ready to go. Yesterday I woke up to find that Turo had canceled the reservation only four days before my trip with no notification to me. No email, no text message, no phone calls, no nothing. Now I had to pay almost double from a car rental agency! I am suing them for the difference in price. They would not let me speak to anyone by phone claiming that there are no direct lines for anyone. My only option was to do everything via chat which was unacceptable to me as I was already late for work. Very very poor customer service. I will never use them again! No one could tell me why my reservation was canceled!

I would like to say this was my first experience with TURO and it was very good. The host Blake was accommodating n responsive to my needs. Vehicle I rented was sharp and clean as well. I already have recommended TURO to my friends. Thanks again.

Everything was great about this rental. From the ease of making adjustments to the date and time to Erin’s responsiveness. And not to mention, the car was fantastic! It was very clean, ran great, and was exactly as advertised, maybe better. Will definitely rent again.

First time using Turo and it was easy and so much fun! Can't wait to rent another fun car for the day! Pick up and drop off was efficient and the owner was super friendly. I was impressed overall. Will be using Turo again soon!

Our experience with Turo was amazing from placing the reservation, to picking up the car, to returning the car. The owner was very responsive when we had questions and everything seemed easy to manage. It is a great service to tap into when traveling.

Last week I finished up my first, and certainly not last, rental with TURO. It could not have been any easier. The selection of vehicles is excellent (area dependent of course) and the costs are less than any rental car company that I found by almost half for this quality of car. This speaks more to the host but the car was absolutely beautiful and looked like it just rolled out of the showroom. Highly recommend this app!

The car we rented for Portland pickup on 8/16 was damaged prior to us arriving. The bumper was zip tied together barely and we have constant worry it’s going to fall off. It’s hideous looking and we were not given the opportunity to trade cars. The back driver's side floor covered with popcorn? Clearly not cleaned. I’m still shocked this is permissible. It was our first try with Turo.

I would NEVER recommend this site. Not only did our car get cancelled at the very last minute, but trying to even contact Turo is impossible. I finally had to do a "chat" online - which kept disappearing, and was pretty much just a animated computer. I never found a replacement, and never got an answer on my refund. The only thing I was told is that that host will get a $25 fine. Big deal! Doesn't help me when I am needing a vehicle and have to rent from a RELIABLE agency at the last minute and pay top dollar. I never write reviews, but this was just a TERRIBLE experience. Would never recommend them.

Great app and great experience. Peer to peer is so much easier than using the big rental car companies. Better deal, better cars, more convenient. A real disruption to the market. I have used Turo several times with a great experience every time.

Turo is a convenient way to rent the exact car you want. No last minute changes or other hassles you may experience through the big car rental agencies. You deal with one person and you get what you paid for. I definitely recommend Turo for travelers and hosts alike.

The process was super smooth. Our vehicle was just as described and practically new (less than 5,000 miles, if my memory serves me correctly). The owner provided for pick up and drop off at airport, which was super convenient and easy. I’ll definitely use again.

I used Turo for the first time this month (8/2021). I had a bad experience. The car I got was newly painted (blue), old Toyota with 122,000 miles on it. The seat was dirty. The gas mileages was poor. It was so bad, that I was out of the gas on California Highway, and I had to call GEICO road service. The car's exterior fallen down during my driving. The car had a noise when starting. The Turo customer services made me talking to 5 persons during 2 hours of conversation. They made me texting to another department after I talk to 5 people.

It was so great not to have to stand in line to get a vehicle, and the vehicle was awesome. Great communication! Will definitely use TURO in the future for our rental car needs. The vehicle was clean and easy to find, the pictures attached to the reservation helped navigate the parking lot.

I wanted a 20 day car rental. I saw a vehicle on Turo for $41 per day, which would be $820. Before I was given the final price with fees, I had to provide them with address, birth date, driver's license number, credit card number, cell phone number and a picture. After all the time to do that I finally get the real price, which with fees was $1,025, which is 25% above the price listed on the site. This is an unreasonable amount of fees and it was unfair and deceptive to obtain all of my information before giving me the true price of the rental. I would not trust them to ever do the right thing. The $41 per day price was a bait and switch.

Without even reaching out to me first, I was charged $50 for a cleaning expense that was in no way justified against the “unreasonably dirty” cleaning guidelines from Turo. It’s an all star host so I guess whatever they say goes. Bad business and I’ll no longer be using Turo. Silvercar here I come. P.S. the car smelled like smoke and hardly had gas in it upon pickup. I took the high road and provided a positive review since the guy was friendly. Guess I got games.

Hawaii is always great to visit. Getting a convertible to enjoy the islands is even better. It is great knowing exactly what vehicle you are getting ahead of time and having a host on the island who can offer suggestions and advice if needed.

I loved the flexibility with the type of vehicle, reviews, and connecting with the owner of the vehicle throughout the process. I enjoyed the availability of a variety of car types and brands, and had a great experience with my rental.

The host was really easy to work with and the app works pretty well. Overall it would be nice if Turo could immediately list the exact times a car is available for pick up. But the host this time did a good job of picking up where the app leaves off. I rented a Porsche Boxster S and the process was as simple as could be! I love using Turo and as a previous Turo host I am satisfied to see the ease of being a renter.