Turo Reviews

Everything went smoothly. The host is great and his vehicle is such a great ride, I’m thinking about purchasing one for myself. If you need a good ride for your trip, this is the best option for it. It’s great on gas.

First time user with Turo, had a great experience with the 'Host' and the vehicle was exactly as described. Pickup and drop off were seamless and simple, despite not being at the airport itself. Will definitely use Turo on my next trip.

I’m using Turo for my second trip today and so far both experiences have been great. Easy process, great app, great hosts. My only complaint would be the high trip fees, but I have no choice but to book last minute.

This was a great Experience. Our Flight Landed in Atlanta for a Quick Trip to Macon. The app made it easy to search for a vehicle. The Number of vehicles available was a pleasant surprise as well. Easy Booking and Clear instructions made for a Great Experience.

I am from China, this is the first time to USA for 2023 university winter games. New York is very beautiful. But we only stayed one night. We traveled 5Av, Times Square, Empire state building, Wall Street. The car is very nice the service is so nice .pickup and return is so convenient.host is very kindly.

I absolutely loved the trip. The car was amazing. Was parked exactly where the host said it would be. Host came out to meet me and helped me with the app and very accommodating. I will be renting again. Prices are great and one time charge. I would definitely choose this over traditional rental companies.

I’ll never rent from Hertz, Avis, etc again. Those companies cannot guarantee a specific car. With Turo you KNOW exactly what vehicle you will get. The app makes it easy to select a car, a location, and allows for pictures to be taken to verify that you have not damaged the car. With a conventional car rental company, they can claim you damaged their car even if you didn’t.

This was my first time using Turo, and I thoroughly enjoyed it! The reservation process was easy. The pick up process was smooth - I picked up my car just outside the terminal at Sanford Airport. So simple and convenient! My host was amazing, and the Jeep was wonderful! So much fun to drive! I'm Turo from now on!

This was the easiest process ever. Loved the selection and the customer service given by the owners. The prices can't be beat. I will use this service as long as it's available. Smooth and easy. Turo is the absolute BEST!

I recently took a trip and after the trip I had to pay a gas fee for not filling up the gas tank. It was fine, but I kept getting messages from my host even when I already paid the fee. He, Tyler, was being rude and told me “it was not his problem” and that I should have found a way.

Everything from communication to condition of vehicle was top-notch! I cannot think of anything that would have made my experience any better than it was. The car was clean and professionally maintained as well. The entire process on the Turo app was also outstanding! I would recommend this car and its owner to anyone looking to rent on the Turo app!

There was a good selection of vehicles available in my immediate area. I love the idea of private services without having to deal with the busy counter of traditional renal car companies. Will be using the services again and recommend to a friend.

The cars that are rented are very old. The car that rented got a flat tire and replacement cost was insane. They changed Mutiple things. A tire replacement should cost 100 bucks, but I was charged 400 bucks. Insane high price.

Daniel was awesome and so was his Corvette. The experience was fun and easy. Definitely do it again. From booking the trip to ending the trip it was a smooth ride. I will never rent a car from a rental car company again as long Turo is an option.

I normally rent via Enterprise or Budget… but I specifically wanted a hybrid or electric car for my recent trip. My family member told me to try Turo. So, I did. Arman’s 2020 Prius was just what I needed and the experience was so smooth and seamless. I will be checking Turo from here on out for future rental needs.

Had a great time with the car. It was clean and the whole experience was just great. Also the host was very kind and honest and displayed superior customer service skills. I would definitely recommend to a friend a family member co-worker and any other persons looking for a rental experience that will leave them in awe. This was by far the best car rental experience I have ever had and will for sure be a reoccurring customer.

Owner communicated great, the car was perfectly clean and rode smoothly. I love the owner communicated and asked if we needed anything additional that we did not book but would help if did. I would recommend this car & owner to any family of 4-5. The truck fit our luggage perfectly and was very spacious. The owner also provided complementary water and wipes.

Super helpful, communication was A1. Very easy getting the car, very smooth ride, car was well maintenance. My trip was definitely made better by renting through Xscape rentals. Very quick response time and very professional/friendly service.

So easy and friendly. I may never use another regular rental co again. I was met at the garage immediately. Was walked thru everything. Answered all my questions and I was off. Return was even easier… Price was 50% cheaper than the big boys…30% less if I include transport to and from the station…

My experience was fantastic and definitely fitted my needs. I used my trip for work needs and errands but the hosts were amazing and communicated well with my concerns. Would definitely recommend Turo to anyone interested in renting a vehicle for trips or vacations.

When we picked up the car, we waited at the door for some time before the host answered. She said she was putting her dog away. We scheduled for 10:00 and I felt she should have been prepared. As we accepted the keys, we noticed significant damage and took a number of pictures. Now the host is alleging there is a “dent” on the passenger door and Turo is taking $500 from my account. The host now wants to fix an alleged tiny dent that is barely visible when the car has underwent severe damage. I’m saying illegitimate payout and scam. DO NOT RENT FROM TURO. Just go the traditional method. I won’t be doing this again.

App is easy to navigate. Great choice of vehicles. The price point was very competitive with rental car companies. The owner was very responsive and accurate on where to pick up the car. Car was clean and had full tank. The return was just as easy. I would use again.

We rented a car for six days. During these six days we had no problems. When we needed the owner of the car was always in touch. We traveled the whole island in this car, we had a lot of excursions. And what is very convenient that the car was always parked with decoy.

I have mostly just positive things to say. Your app is easy to use, and has a very smooth process for onboarding new users. The owner who I rented from was incredible, friendly, communicative, and flexible with my needs. I hope that my future experiences are with owners like him. My only complaint is about the communication concerning fees within the app. I understand why there are fees. You I only wish that they were presented upfront and not at the end of the checkout process.

I rented from Turo and had some minor damage to the taillight which should not have cost more than $500. The owner claimed that the car also needed body work (unfortunately no documentation of this as it was not something any reasonable person would think to document prior to renting). Turo estimated the work at $1998, miraculously just $2 less than my deductible. Turo customer service was incredibly unhelpful. Also credit card insurance does NOT cover rentals under Turo. So I was out $2000 in addition to what I paid for the car with absolutely no recourse. You are MUCH better off renting from a traditional car rental company until Turo gets their act together.

Person we rented from was excellent! Great communication. He kept in contact and was very helpful with everything. We will definitely use Turo again. It was easy to set up through Turo app and he responded very quickly to any questions we had.

Rented the Audi e-Tron, the car was clean and pickup and drop off was easy and quick. The people were nice and helpful. It looks like they have a good selection of interesting cars, so will come again when I have to rent.

Mr. ** is a great person. He allowed me to keep his car for about a month. My own car was in the shop and I had no car to get to work. He was good at letting me keep it that long to help me out. I do appreciate. Thank you so much. I will be using him in the future if possible. Thank you so much.

This was my first time using Turo. My host Christopher R was a great host. Car was clean and on time. He always responded and communicated with me. He was pleasant, professional and very understanding. When in NC again I hope he will be available again. Thank you, Chris!!!

Lisa was awesome! She met us with her car on our arrival to the Bozeman airport! The car was immaculate! She then met us back at the airport on our departure! Easy peasy! I will never get a car from a rental agency ever again!

This was my first rental, so I was a little naïve to the process, and it took me a few people on short notice to line up the vehicle that was for me. Once I got approved to rent, it was a very smooth experience. I thought the pricing and the delivery fee was very reasonable. I did get the full insurance, and thought that was a little expensive,. But since I wasn’t sure if my credit card or car insurance would cover any damage, I want it to be safe rather than sorry. I would use the service again.

Definitely a very well maintained vehicle and excellent owners who responded quickly to any questions I had about the technology or driving features! It was beautiful and started with the push of a button and the 4x4 did excellent under very icy and snow conditions! Price was very reasonable too!

Host was extremely helpful and will do business again should I be back in KC and need a car.

I returned the car 2 hours earlier. Why you still charged me 66 dollars because the battery was about 40%, and it was unfair, because if I returned the car 2 hours earlier, why you guys still take 65 dollars. I think, I won't use Turo again.

The vehicle was great. No problem. Clean and I had a great ride. Outstanding customer service!! The possession went smooth. My trip was a success. I extended my rental. It also went smoothly. The app is a great tool. It’s a unique tool to use.

I've rented vehicles from a Nissan Murano, to a Porsche 911 and the majority of the experiences have been perfect. The only problem is hosts cancelling the evening prior to pick-up (11pm) without warning. I see a lot of that in the reviews as well, you don't get that with regular rental companies. I did not get offered any assistance or discount to get a new vehicle booked. Thankfully I was able to find someone on the app that could accommodate me on super short notice and stay in my price range. It was not however the class of car that I was initially renting, so I did not get my "bang for my buck" as I had planned and rented way ahead of time. Besides curveballs like that, the app is a great way to drive some of your dream cars without the sticker shock of purchase.

It was a great experience. Very easy to navigate and book with multiple car selections. Amon was very professional and I will definitely be booking with you guys again. The car was in great shape and I did not have any problems. I have already recommended Turo to a few friends and family members. I am sure they are going to love it as well.

It was quick and easy pick up and drop off and the guys doing it were nice and polite. Will do this again one day!! The car was clean and nice and fun to drive. Honestly best experience I’ve ever had with a car rental. Thank you and the host.

I am very pleased with my experience with Turo app and service. It was the first time I used it and they had so many good options to pick from. Convenient pick up locations and communication between host was excellent. She was very flexible and even allowed us to change our trip time during the trip. Turo was user friendly and a lot more convenient than renting through a traditional car company. 10/10 would recommend to a friend or use again for travel in the future.

Decided to book a car with Turo. The easiest way possible and the fact that we booked very last minute and were still able to book a car was nice. The app is easy to navigate and often provides step by step instructions on what to do for check ins and check outs of the trip.

HORRIBLE. I was blamed for smoking when I didn’t. Truly a HORRIBLE EXPERIENCE. A few flakes of tobacco fell out of my cigarette box BUT NO SMOKE IN THE CAR. It is seriously UNBELIEVABLE that such a rule would be in effect without verification.

I had the absolute best experience!! The car was clean and exactly as described.. Joseph was absolutely amazing. He was very responsive when I had a question. I will always go to him first when looking for a car. If you are looking for great customer service… Joseph is your guy.

Instructions to vehicle and check in was perfect, unfortunately wasn’t expecting and wasn't posted on listing that I would have to pay $12 parking fee upon leaving the garage. Nevertheless the car drive smoothly, no issues with the car itself, I did find a few roaches in the car on the last day of my trip and also unfortunately left my car charger. Overall satisfied with the vehicle for the price. However I am disappointed that after asking multiple times about the reimbursement for parking I never got a response, poor communication.

All I can say is that this I was the most painless and stressless experience I’ve ever had when renting a vehicle! I am a fast break member - it does even compare to my service in Las Vegas. Shout out to my new contact. Sorry I can remember their Turo Name. This Caddy was so smooth! See pic!

This was my first experience with Turo and I have to say I was impressed. The host, car and entire process was simple. I have already booked my next Turo and expect the same experience. This is a much better experience than a rental car agency. The car is brought to you and you drop it off where you picked it up. You have a huge selection of vehicles to choose from and it's my decision to rent what I want.

I rented a vehicle for 3 days - The Host came and stole the vehicle from private property before my rental time expired. Planted a smokable substance in the vehicle. Took a picture of this substance and sent to Turo. Turo immediately charged me $278.75 for smoking in the vehicle, I do not smoke. He failed to inform them that he stole the vehicle back a day before my time expired. Which I paid $492.30 for the days I needed the vehicle. I was restricted out of my account with Turo, so I could not communicate or track the communication I had with the Host. I have went through all channels to communicate with this company, with zero success. Over $700 dollars and no service, customer service or response from this company. I sent police report, emailed, etc. Nothing from this company. Horrible Business Ethics.

The first time I needed a car, the brakes ended up just going out on me. The host took a day and a half (I could not work due to this), to get me another car. I was questioned to death about why I had a sense of urgency and needed another one ASAP. Ummm, that's one of the biggest safety needs with a vehicle and I can't make money otherwise?

I attempted to rent a car on Turo's website. It went through, but the Host said I must send $250 dollars security deposit to hold vehicle. I complied, and thought all was well. I just happened to check my account and the rental was canceled. (NO notification to me). When I attempted to contact Turo, they told me that the Host was just kicked off Turo for Scams. I requested they send me the deposit that the Host was sent back, but they refused. I am out the $250! Apparently there is absolutely NO ACCOUNTABILITY for the Hosts, and they are free to scam you and keep the money!!!. I will NEVER use the company again because you cannot trust the hosts are not scammers. Please DO NOT EVEN THINK about using this company!!!

We recently used Turo in New York. We inspected the car prior to starting our trip and there were no cigarette butt in the car however when we returned the car the host reported to Turo with the picture of cigarette butt near the driver seat handle. This was not noted anytime during our trip, and we do not smoke so it is not possible for us to keep it there. When this was brought up to Turo’s customer service they did not listen to customer side rather they charged $ 300 and blocked us from the account as well. They only listened to the host and there are no proof that this was not planned by him. We are highly dissatisfied and unsatisfied with poor customer service by the big company. For them $300 matters more than customer and their satisfaction. They are not even willing to call or listen to our side. Strongly do not recommend the service.

I just rented a car through Turo in Denver. Due to bad weather, we were 3 1/2 hours late returning the car. I contacted the owner through the Turo app. He said there was no problem. He just wanted us to be safe (iDrive Enterprise-Denver). I do recommend the owner. I received a text from Turo stating they would not accept the owner's request to waive a late fee. They charged me $119 for it being returned 3 hours late. The daily rate was $70 so charging me a rate $50 more than my daily rate is poor business practices. If this is how this company operates, I will never go through them again. I will also contact my CC company to get the late fee reversed.

Rented me a car that was illegal to be on the road due to the company not doing the proper due diligence to have processes in place to catch this. I was pulled over by a cop and given a ticket. When I told them of the situation they offered a $50 voucher for my next trip. I will not be using this service again.

I rented a car that had mechanical issues from Turo. Turo customer service is horrible. I've been stranded in another state for over a week. I can't go to work or go home, thanks to Turo having incompetent employees that can barely speak good English.

Updated on 12/30/2022: The fire dept arrived and police came. I was cold and the host talked to the police and fire department to arrange for a hotel for me to get warm and spend the night. The next day there were arrangements to replace the vehicle cutting my day to return home to Jan 2 instead of Jan 4, but Turo told me to return the car to the same place in North Carolina where I picked the car. That will leave me stranded in NC because I can’t rent a car.

I registered with Turo. I have a Ukrainian driving license and an American driving license. I booked a hotel and booked a car through this application.It was for my birthday and I wanted to go to Niagara Falls with my wife. Turo blocked me and did not let me take the car. Birthday was corrupted. Turo support said that they blocked me without explanation. I do not advise anyone to use this application.

This is the first time I have used Turo and loved it. Super easy and convenient. I highly recommend this to anyone. In addition to the ease of the rental my contact provided me a number of local restaurants too,.

Levon is a wonderful host! Car was clean, completely fueled, and handled extremely well. I enjoyed driving the Maserati Levante because it handled the road at the same level of responsiveness that you would experience when driving one of the Maserati coupes. I will definitely use Levon in the future and highly recommend his services.

My fiance and I didn't realize the card you use has to be in the person's name who registers. They took our money anyway and now they are giving us the run around. Do not use this company! You will regret it!

Both renters were outstanding. Would recommend to anyone. The cars were clean and ran very well. I left my wallet in a car and the owner went out of his way to return it to me before I left the island.

The car was nicely parked and set up for my pickup. Drove out of the parking garage paid the $26.00 and headed off into our Tennessee experience. The truck served us well for the size and the excursion of Nashville running around.

I rented from Turo 3 times. Every single time they added extra charges but this last one, takes the cake. I rented it for 5 days. On the last day I was to return the vehicle, my father passed away unexpectedly. I wasn't prepared for that, so I needed 1 extra day. In addition to that, there was a snow storm that afternoon and highways weren't closed but easily could have been. I contacted the host, he was great and I said I would be back the following day by the time it was due. I returned it 23.5 hrs later. I didn't have any data left on my phone and I wasn't able to upload the pictures of when I dropped it off until nearly an hour later.

A great drive, heard a little rattle but otherwise awesome experience. We drove to DC and Virginia so that was lovely for the Holiday season. Moreover, it was clean and good on gas. So we will be booking again for sure.

I reserved a Turo car late in the evening, after work, after my own car developed a problem. The host -- the renter -- was a nice enough guy, called me personally to confirm. Next day the shop called, said my own car was finished. I didn't have the Turo car, was not getting it until the next day. So I called the host (renter) and he was cool, said, "OK, it's canceled." He said I should get on the Web site and make the cancellation official. Which normally is good advice. But I can't get onto the Turo Web site. Their two-factor authentication does not work. The code never arrives, and I cannot get into my account. So I got onto customer service to chat, to either resolve the sign-on problem or cancel the reservation, whichever came first.

I rented the tiny black sporty car, FIAT 500c 2014 nearby in Los Angeles, CA at an unbelievable price per day and premium insurance coverage price compare to the regular car rental retail price for driving to Palm Springs, CA for the weekend. I was quite delighted I had an opportunity to experience driving this kind of car that brought me an appreciative spirit of Southern California! I'm a native New Yorker who visited my friend's 50th birthday weekend in Palm Springs. :)

I recently rented a car in Tampa, and the owner was easy to deal with, and had good communication. Our flight was delayed for a day and he was understanding of the fact that we had to pick it up the next day. Overall I've been satisfied with the cars I've rented from Turo thus far.

This was the first time ever renting with Turo. It was easy, convenient and the car was as described. We would definitely try renting again thru Turo. The host was very good at communicating and answering any questions we had.

If you are not a driver, nobody will speak to you. I was a passenger and the owner the credit card used to pay for our Turo trip. We received a bogus damage claim, for a scratch we had nothing to do with estimated at $1030 for repair cost. My credit card was charged without authorization, explanation or any sort of dialog. Turo does not make it clear or MANDATORY to submit pictures before the vehicle is accepted by the owner. Then allows the owner 24h to submit any type/degree of damages at the expense of the guest. If you did not take a picture (either at all or of that particular spot of the vehicle) you are out luck proving you did not cause it.

The experience was very good except for media navigation. The vehicle was unable to configure Media input for US States via iPhone USB and BT connection. Fortunately, the owner had a stored channel for ESPN!

Thus far all my trips have been great! The owners have been friendly, responsive, cars are clean and in good condition. My rental experience has been extremely pleasurable! This is now my rental medium of choice and the selection of vehicles is phenomenal!

My husband and I rented a car and everything was great until a few days later the owner reported the car had been smoked in. They kicked me off the app and charged $275.00. At no point had the car been smoked in, Turo has to come up with a better policy, than this scam. The driver can say whatever and that's what they go off of and they kick you off the app. I am going to put a bad review everywhere possible! Don't bother even renting from them.

The day the host was supposed to pick up the car. He arrived early and when I came downstairs he was already in the car. I was going to double check however he began talking, got out of the car and started walking towards the building. I guess to distract me. I only had a bag which I didn't notice my belt fell out of the back seat because I pulled it from the driver's seat and didn't get to double check because host started walking towards my building. I text host the belt was left in the back behind the driver seat he said there was nothing there..He said he had not rented so he knew there was nothing there.

Rental was great. Needing to return the car fully charged is a bit annoying. Not as easy to stop near the return location and sit while it charges as stopping at a gas station across the street. Other than that it was great!

Recently got back from a 7 day trip to Maui, HI. Used Turo for my rental and it was wonderful. Picked up and dropped off from the airport with no issues. The entire rental process was a breeze and my host (Amanda B.) was amazing. I will definitely be using Turo again when I need a rental.

I'm very familiar with renting out assets. I have an Airbnb. I rent boats, and other equipment. I use multiple apps as well, therefore, was excited to try out Turo for a car rental. Boy was that a mistake! My son has to get to his grandfather's funeral to sing in it and his Bronco was a gas guzzler, therefore, we rented a Nissan listed at $125/day. Holy cow, when he returned it the 30 hours later, we were charged over $700.00! They added fee after fee!

Trip was great! Hostess was excellent, car was very clean and full of gas so we could get right on our way with our trip. Easy check in and check out which made it very convenient for us, especially when we were traveling with small children. Hostess was very quick with her responses. Very understanding when we got caught in traffic and had to return the vehicle a couple hours over our time. Would definitely rent again!

I have a bucket list of different cars to drive cars that I think I’ll never own. The experience was a good one I enjoyed the Tesla car. I wasn’t happy about all the additional charges that was the only part I wasn’t happy about. I have to be careful of that next time.

I've been renting cars for a while now and never had an issue. I thought I'd give Turo a try since their cars seem to be a little more affordable than others. Nonetheless, I put all my info and credit card information on their site and was pleased to know I was approved to rent. Should have saw the red flag at the term "approved." Anyway, after choosing the car and going to check out I was told that I could not rent a car and that they would send me an email as to why. Then I get the email and was told they would not reveal the reason. Mind you, I have no traffic violations and my driver's license is valid. Very deceptive with a discriminatory undertone if you ask me. Could not even call. Email only. Worst place I've ever attempted to rent from. I don't advise anyone rent from Turo. I won't even touch on the fees attached to the final price. Worst place ever.

Picking up the car from Dallas Love Field was so easy and convenient. Owner gave great instructions and the vehicle was amazing. Nice and clean, communication was great. This was better than renting from car rental place. Very affordable. Great customer service.

We set up a rental with a guy named Max ** in San Diego California. We called him a half hour before our scheduled arrival letting him know we were there. At this point we learned only that we were to meet at terminal 2 of the airport. That's VERY vague, but it was OK since we expected contact once he arrived. So we went and waited at a place indicating car pickups. And waited. And waited, and texted him wondering when he wasn't there. Again, and again. 30 minutes later he finally reached back via text to say an "assistant" was supposed to have reached out to us. We also learned at that point they were supposed to meet us IN the parking garage - still a very large location, but we went, looked, found no one, texted several times and called but no one reached back except to give us a location that didn't exist. Finally, after 45 minutes of looking for THEM, they cancelled our trip calling us a no-show!

Great service. I left my sports jacket on the back seat. Turo posted it back and refused to accept payment, despite me offering twice. Wonderful....Avis and Hertz are toast! Car was clean, pickup/dropoff was amazingly fast. Car choice and cost beyond anything else available.

Would definitely use again. My family loves using Turo. It’s easy to use and everyone has been superior! Never had anyone cancel reservations on me. Booking the reservation is easy to use and it’s great to price quote. They have all options from electric to vans.

Scam company! Beware! Rent from another company! I rented a vehicle recently for 2 days. Returned it early. Host, Muzzammi ** said nothing after I returned it and he drove off. Later that day they claim to Turo I smoked in car and I was charged $300. All they did was upload 1 picture with a couple pieces of what looked like cigarette ash in the cup holder. I have never smoked in my life! And certainly not stupid enough to do so in someone else's car. I quickly realized I was being scammed as it is so easy for these hosts to set these situations up and to get easy money!

Aaron is a great host and his Toyota CH-R is a great car to cruise and enjoy Miami! All arrangements were perfect, will rent again with pleasure and recommend to everyone! Thank you so much Aaron and hope to see you soon!

When renting or requesting services from another person, you want what they offer to match what is provided and your expectations. I got exactly what I expected and was offered. Which was good enough for me to be honest. Communication was on point and proactive. No surprise charges. Description was accurate even for a novice to electric cars like me. I’m impressed by the simplicity of the process.

So far so good! Out of 3 experience and I can say that 2 out of 3 were great! However that one I experienced in Detroit? **? Was terrible and shouldn’t be allowed to Turo. He gave me the wrong keys and had me stuck on in Detroit at a gas station and it took him more than 3 hours to get there.

Great, responsible and trustworthy. Cars was nice and clean, very fast and on time. Keep good communication thru pick up and drop off time. We’ll definitely use Turo again in the future. Will encourage anyone to try Turo, trust me you won’t be disappointed with their services.

I’ve been using Turo for about 6 years now and this service always been great and convenient for me and my family. Most definitely have recommended to many people and also getting ready to become a host. Thanks Turo.

Overall excellent experience! Car was amazing well kept, spotless, very easily located for pick up. The car's performance and features are all intact and up to date. The host was great, no issues with communication and response time was immediate, no complaints at all.

This was the second time I used Turo and it was just as simple and stress-free as the first. Easy communication with the renter through the app. Even post-trip expenses (toll roads etc) were easy to pay on the app.

App is easy to maneuver through, making a reservation went smoothly, owner was quick to accept and communicate after my reservation request. I have booked two more vehicles through the app in the coming months! I look forward to using this app many more times.

The trip was flawless. Host was great. Vehicle was great to the point that I am now looking at one to purchase back home. Open top, doors off. The way a Jeep is supposed to be driven. Not complaint about anything. From pick up at the airport to the drop off right back where we got it was a big bonus. I love Turo and the choice of vehicles. But this has been my favorite. Will definitely use my host again when I come back to Florida in February.

The car was perfect size. Compact SUV. The host was very accommodating and answered my questions on a timely matter. I would definitely rent from Turo again and always use a super host. Make sure book ahead of time to get extra discounts.

On a recent trip to Denver, CO, my husband and I experienced an unexpected mechanical issue with the vehicle we rented on Turo. We were quickly connected with Turo Customer Support, who dispatched a tow truck immediately, and sent a new car to our location within an hour! A customer service representative reached out multiple times during the process to make sure we were okay. Turo has some of the best customer service I have ever experienced - they have gained a lifetime customer!

Great prices and easy to use app. Easy to communicate with the owner of vehicle. Great customer service and Turo shows that they value the customer and onwer of vehicle. I would recommend Turo to all of my friends and co workers.

I absolutely love Turo!!! It takes the hassle out of using regular car rental companies who require large deposit holds on your credit card. The Turo transactions are smooth and easy. The vehicle selection was exactly what I needed for my trip. I would highly recommend Turo to my family and friends.

Libby was a class act who genuinely was interested in making me comfortable during my time in Colorado. Car was beautiful and in pristine condition and a pleasure to drive. I plan to rent from her next month when I return to Denver.

Went to book, found a car for $45 a day. Turo said estimate $90 for two days. So spend ten minutes filling out all the needed info. Photo of myself, driver's license number, credit card number and more. Then I go to check out and they add $44 For 2 days of the most minimum insurance plus and a $69 trip fee. Total $203 for a Kia compact Two day rental And not to mention they don’t give you the address to pick up the car till after you pay. Just avoid even going to their site.

Great host. Fantastic car. BMW SUV was perfect for the weekend getaway. Host dropped off at my convenience and was very accommodating. Made sure drop off and finalization of rental was easy. Sent text to make sure everything was good. Highly recommend this host.

I recently rented a Lexus from Joel and it was a great experience. The car was spotless and working with Joel was a true pleasure. This was my first time using Turo and I will be definitely be doing so again. On my next trip to Vegas, I hope to work with Joel again!

Things went very smoothly. I would change the app to have a chance to give a review later in the process after the customer has checked out -- I was hurrying to catch my flight and had to skip over the review section to make my flight on time.

I’ve used Turo a couple of times and they’ve been great experiences. It’s convenient to use, the app is pretty solid. The selection of vehicles is great too! One thing I’d add is the ability to look at all vehicles in the area, regardless of availability. Maybe you are flexible on dates but want to try a specific vehicle.

Car was awesome and customer service was great. I was picked up from airport. The car was clean and fun to drive. Service was attentive and quick to respond through the Turo app. I will use again when back in Atl.

Cheryl was communicative & prompt in every instance. The car more than fit our needs. I was embarrassed that I did not have enough time to wash the exterior before returning but did manage to wipe down the inside & shake out the mats. I will definitely use Turo & Cheryl again next chance I get.

A spotless, new Mercedes was delivered (and picked up) right at my door. The rate and included miles are an excellent deal. The car was exactly as described and the guys were wonderful to deal with. I plan on renting again and would highly recommend this host and Turo in general.

I hated every bit of this experience with Turo. My guest returned the car after 4 days with failed battery claiming that it's normal wear and tear. She picked up the car with a full tank and returned it empty tank. The Turo customer service refused to even reimburse me for the gas refuel citing irrelevant T'/C's. They exert little responsibility as a platform between customers (host and guest). I remove my car from Turo and will NEVER use their platform again. Terrible customer service. AVOID them.

I love Turo renting. The Host are awesome. The cars are great. Better than anywhere else I've rented from so far. The rates are fair but I would love the exotic car fees to come down just a little. I really like picking up with no hassle and the extra options that are available are decent. I'm a Turbo rider.

I had a great experience. The car drove well! The Owner was prompt with responses and communication. This was our second time booking with this car/owner. I Highly recommend to all will. Had a great experience so we Will be renting again!

I’ve had flakes and very dependable. The way I kind of navigate now. Is I send the dealer a message if he’s doesn’t respond and for over 1 hr. I’m moving on to who is actually a business. I’ve dealt with some serious flakes and have been left stranded by their negligence. Horrible if you're on vacation. But Turo did something about it and I was happy. Thank you Turo! Upgraded me.

Our Turo Host John was absolutely fabulous to deal with. Great communication the whole way through. We landed, got our luggage, and within a few minutes, John showed up and picked us up. All the paperwork was done ahead of time. We did a walk around the vehicle, we shook hands and we were off. If you get a chance to rent from John **, you will not be disappointed. We look forward to the next visit.

We really enjoyed the smoothness of Kim-Moi's Infinity QX60. From start to finish the rental process was flawless! We were met at the baggage claim and returned the vehicle at arrivals at the airport. Kim-Moi was very accommodating with last minute time changes as we were driving back in a rainstorm with traffic to the airport. Kim-Moi's flexibility was very much appreciated. Would rent again!

This car is so nice to drive and had plenty of room for all our beach-going gear. Shana was responsive and polite. We got excellent gas mileage which was a big plus. It was easy to get in and out of- not too low. I’ll definitely rent this car on my next trip!

Drove my daughter to college for the weekend and ended up going extending my rental time with no problem. I Highly recommend!!.. Great communication response in minutes. Clean vehicle, will definitely rent again!!.. Will recommend to a friend not family member. The Host is the best!!..

Ramon’s Escalade that I rented had bald front tires. See trip photos. It also has misaligned steering, 145k miles, and there is horrible odor inside. I suggest the vehicle go through a vehicle safety check before anyone else rents it.

We rented a Jeep Wrangler in Utah that we used to get to remote locations of Nat’l Parks and Rec Areas. The Jeep worked perfect after airing down the tires for the deep sand. The owner was very supportive and understanding, and helped us find great locations to visit. Her communication was up and beyond. Amazing, fairly priced experience, thanks!

Although the car was not as clean as we expected, communication with Albert the owner of car is great. We told him about the situation where his car has many cockroaches. As we were driving, a variety of sizes of cockroaches were appearing from the dash board, on the car seats, and floor carpet. They even flew onto our arms and legs. I have notified Albert about the situation but he did not try to do anything about it and just stated that sometimes people leave food in the car which causes the cockroaches to appear. This to me means that he does not clean the car after each rental usage if people were to leave food in there and cockroaches appear. Albert did not offer to switch cars for us or give any reimbursement. Would definitely not recommend anyone else to use Turo to rent from this person.

My experience was good. Car was ready for me after my flight kept getting delayed and when it was time to drop it off that was easy, just had to drop it off back at the airport. so I would definitely recommend doing this when traveling

They had me booking my car through customer service and they took my money and changed their ApplePay and I can’t even see it on the reservation where I sent the money… PEOPLE DO NOT USE THIS COMPANY. THEY ARE A FRAUD.., FRAUD…. FRAUD..,, They took $468 from me!..;

Turo in Kauai provides a shuttle service from Lihue Airport to Kukui grove which takes around 15 minutes and the shuttle service leaves every 20-25 minutes. Plan accordingly since this is can be an extra 40 minutes to be added to your itinerary. Communication with our host was very easy and car was easy to find and access. Car was in brand new condition.

From start to finish my experience renting with Turo was great. My host was always willing to assist me and helped make the process easy. He was there to explain every detail of the vehicle and its features. I will definitely be using Turo again in the future for all my travel needs.

I booked a car, and at the time to pick it up, I wasn't able to get the keys. I called the owner several times and nothing. I called Turo and they just said that, they weren't able to reach the owner either. I wasted a loooot of time and I still didn't get my money back. Save yourself time, money and a horrible experience!

Turo makes money out of host and provides the service to the renter. But both Turo and its driver doesn't have the integrity and responsibility to the renter. The host canceled my reservation when I was on the air without any notice. I informed the host that the flight was delayed about an hr before taking off but he wouldn't wait or come back later to pick me up and left all my family at the airport without any help. Turo company also refused to provide any help and compensate the extra double cost I had to rent the car onsite. Basically you are on your own if you are using Turo service. Just pray after booking your car.

I rented a car with Adam. The best experience about Say. Every time I come back I’ll contact him or his vehicles. It was safe to park and pick up but very comfortable. The vehicle is very clean and Adam B was very nice. He helped make our Hawaii trip around the island great. Will do it all over again.

The Host was great and understandable. I made a last minute booking which was crucial for me to get to work. As a Turo host myself I try to be as understanding to my guest, and he was definitely understanding.

Great host. Easy to work with and communication was perfect. I would definitely use the same host next time and my time with Turo has been easy and top notch. The app works perfect on the phone and or the tablet. Easy to filter through.

When trying to book a rental, the initial cost listed does NOT reflect the final price. I was able to book a vehicle 4 months in advance but when I tried to find a better deal; from another person, the prices kept on going higher and higher. I found a Prius that was cheaper but when I tried to book it, the daily rate had gone from $29,00 to $61.00 for the same car and dates. Apparently, the company has automatic programming that raises the price of the majority of cars listed once you book a vehicle.

Process was smooth. Just like I was renting from a regular car rental company. Communication with host was excellent. Pick up and drop off was also very easy with the chance to do so at the airport for a separate fee. You might not get a brand new car but for the purpose of moving around the city and beyond, it worked perfectly for me and my family.

Very good experience. Would definitely be doing again. Everything was on point. Car rode very well and host was great. I will let friends and family know about the great service that I received. Can’t wait to rent again. Thanks for everything making it easy.

I really enjoy using Turo compared to regular rental car companies. Every rental experience I've had in the last several years has been exceptional and I highly recommend the service to anyone. A lot of people have a lot of nice cars out there and I appreciate being able to drive them.

Very reasonably disputed the convenience charge on the refuel and have not been able to speak with anyone about. Only spotty chats and desicions by email. A conversation with a human in real time (and better with decision making ability) was absolutely non existent and frustrating.

Great first experience with excellent service. Easy to navigate the app to reserve, and communicate with the owner. Great customer service, meticulously clean vehicle. Easy pick up and drop off at convenient location. Will definitely be using this service again!!

This was my first time renting from TURO. I travel monthly for work and this had to be my easiest car rental ever. I look forward to using TURO again. Great communication and clean solid running car. The gentleman I rented from replied immediately and also gave me the option of delivering the car to my hotel for an easy pickup.

My first rental experience with Turo was a good one overall in terms of value. However, the booking experience caused a great deal of stress and I would recommend having a backup traditional rental reservation. My first booking was 3 months ahead of my trip and the owner pulled the vehicle from the host's fleet a month before the trip. My second booking with another host was also pulled a week prior to my trip automatically by Turo as there was a vehicle recall. My third booking was back with the original host, but vehicle options and rates are very different from when I first booked, or even after the 1st cancellation.

We had a great rental experience, our first using Turo. We toured Glacier National Park in a new Ford Bronco. Sweet ride, beautiful drives and great communication with the owner through the app. The car was clean when we picked it up at the airport and the return was effortless. Highly recommended!

The car I rented was exactly as described. It was easy to pick up. I had to extend the drop-off time by 3 hours. This was also easy to do online. The drop off was easy. It drove perfectly. There were no issues with the car. I would do it again in a heartbeat. This was the first time I have ever used this service and was a little worried but everything turned out fine. I would recommend it and intend to do it again. It is the Air BNB of cars!

Very nice rental process! Everything was great, really good communication with the providers! Vehicle was serviced and ready to go for me and my family. Everything worked out great. I would highly recommend them for future renters. If you're a first timer using the app feel at ease with using Turo. It’s a great app with great customer service!

When I first heard about this app I was definitely curious. So I looked into it and I tried it. I have been a user of it since. Every experience has been great and all the hosts were amazing. From the communication to the pick-up/drop off process everything is clear. I will continue to rent and encourage others to do the same.

Desperate to rent a car for a couple days for a few job interviews, I was kicked off their app/ \site after they took my information provided on the application on their site and denied using the service, with NO one bothering to contact me to discuss. I am not a hardened criminal, desperate to get to my interviews because I don't live on a bus line and they pulled the rug out from under me because of a few dings on an MVR report. How dare you. BEWARE!!!

This was the 1st time we've used Turo and were a bit uneasy about whether this was some kind of scam. But all turned out very well! Our car-host, Sierra is AMAZING!! She even put money in the lockbox to pay for the parking ticket at the airport! And very accommodating as well. I did not calculate the actual drop off time correctly, but Sierra gave us the extra hour that we needed! I will definitely rent from her again!

Just started using Turo and will continue using it. Extremely convenient and easy to use!! I love the personless unlock Services and pricing is very competitive! Can't say enough about how easy this is to use!! Turo is a great app to use. You should use it!

Our Turo car rental in Kauai was phenomenal. Our renters picked us up curbside at the airport with our car. It was clean, and full of gas. We had a great vacation. I can't explain how great it was not having to go to a rental car agency where you are ignored, and you wait forever-then end up with a horrible car. Thank you Turo!

It was easy, simple, fast and friendly. And that about sums it up. The pricing you can’t beat also. And everything was so easy to use and set up and checking the vehicle back in was super simple as well. Tommy ** is the best great guy. I’ve already had great experiences from two other friends that used him when they went to vacation in Sarasota. He’s in that area as well as Charlotte. Hit him up. He’s the best out there.

Rented a car for a softball week in Dallas!! Transaction was easy and car was as described and cleaner than most rental cars even!! Would use this service over and over!!! The car rented was amazing and ran like a top.

Kevin is very fast responding and understanding, I had to extend my trip and he allowed me to do so. The car was awesome runs great on gas. My kids loved the sunroof. All around we had fun. Will definitely be using him again and highly recommend...Again car was great and exactly as described with no issues. Wish could of kept it longer, don't hesitate to give this guy a chance. You won't be sorry

This was a great experience that I would recommend to anyone as I had trouble with some hosts and them delivering their vehicles or canceling it was still made right. I called Turo and they immediately helped me out and even got me a better deal and easy to talk to. No **! Thanks Turo.

This review would have been a 5 star except that the host did not supply a charging cable for the electric vehicle and as a result I had to return the car with not a full charge. When I picked the vehicle up he verbally told me that there was a fee of $35 if returned not fully charged, Smoking in car $250 and cleaning fee of $150 if brought back dirty. Then the fee $50 was sent to me for the charging issue. So he did not give me the ability to get charging done at our house and then I was charged more than he instructed me it would be. And to top it off TURO asked for pictures that proved he told me a different price than what I was being charged. As if a picture has the ability to speak.

The “team” renting me their vehicle incredibly inconvenienced me by not having the vehicle at the meet up location and it took an extra 25 minutes to get to the right parking lot. I missed an appointment because I was late. I did not fuel up since there are no nearby gas stations and was charged a $10 convenience fee for them having to fill up the tank. I asked if they would waive that fee since my time was wasted and it was declined. I don’t want to rent from Turo again if this is their service.

The car was perfect. Very clean and fast! Dave made the whole thing super easy and would highly recommend anyone considering renting from him. If I am ever back in Vegas I will most definitely be renting from him again.

Easy, affordable, and convenient pickup/dropoff with no extra rental fees. Turo makes it easy for people to look for a ride that you can be comfortable driving around and customize to your experience. Many choices of cars to choose from and you can view the rating of the owners as well.

We were in LA for a couple of days and decided to try Turo. The car was far superior to any rental car for the price and no standing in lines. The car was very clean and well maintained. I would recommend to anyone looking for a car this area of LA.

I rented Turo for 2 days and the car had had odor and when I drove 1 hour, the car could only speed up to 25-30 miles mph and the noise was super loud. I didn’t feel safe driving it and I couldn’t drive it onto the highway so I parked it somewhere near. And then the host started threatening me and said that I returned the vehicle late, which I didn’t. And then they charged me another 164.3 dollars for returning it late. It cost me 330 dollars for driving a car I cannot use for 1 hour. And it ruined my trip! I also emailed with Turo for 1 month but they didn’t resolve my issue. They didn’t want to help me. They just want to charge my money. It is absolutely the lamest and most shady company I have ever encountered. I saw many other reviews on Turo too, it’s just a terrible company. Don’t ever try!

I loved the car. Although, I wish the car had CarPlay, but that's Chevy's fault, not the owner of the vehicle's fault. I would use this vehicle again. It was perfect for the hauling of people and stuff. I had great service and quick responses.