Turo Reviews

Very accommodating and easy. The breaks on the car I rented were kind of squeaky but otherwise - the experience was great! I was pleased with the service, the rate, as well as the gas mileage that the car got. Overall - it was a really great time.

Was the easiest car transaction I had ever experienced. Sarven was accommodating and was excellent with his service for both the pick up and drop off. The vehicle was clean and a great drive. I will definitely be using this same service on my next visit to LA.

I would for sure recommend Turo. The efficiency of renting was superb. I was treated very well and car was super clean and well kept. The car was ready when needed with no delays. I felt safe using the car and there was ease in the transaction. Thanks. Love it!!!

I loved it until we ran into Issues with the app and customer service. It caused me not to be able to extend my trip. After time lapses, they don't have it set up to allow an extension even with owners permission. I was told to end my trip and re-book but when I did Turo would not allow me to re-book to bridge the gap. It was very frustrating.

We rented an SUV for a ski trip to Steamboat Springs and our car, the owner and the experience couldn't have been better. We had great communication with the owner, the TURO site was very easy to navigate, and it was less expensive with better vehicles than a rental car company. This will be my go-to rental app from now on.

We have rented from Turo a few times now and every time we had to use them it has been very easy to use. The customer service is outstanding and we would highly recommend them to anyone! The app is easy to use and the communication is awesome!

Yet another whole new industry has popped up... renting private cars! I didn't realize it, but the car I rented was actually owned by a new-car dealer. I guess that's fine, though such players might just push out actual private-car owners. There was some clunkiness in communication and timeliness of the arrival of our car. I really like that one chooses the specific car they'll rent, not just a "Mid-Size Car" like standard rentals. I chose the car I did because they delivered (with some restriction of location) free, and allowed up to 200 miles- which is enough for most renters.

You can't compete with the simplicity, prices, and accessibility this app provides. Everything from searching, booking, communicating, pick up, and drop off are more than efficient. Especially with getting to pick the exact vehicle! Cannot wait to see what I rent next.

My experience with Turo was way better than I was expecting: from selection of the car itself (through their mobile platform) to the delivery and ultimately the return, everything was way better than great. I would highly recommend to anyone wanting to change their car rental experience and get the opportunity to drive cars that just aren't available through traditional rental fleets. I'll be returning to Turo many times and recommend you do, too.

Love the service. Owner was very prompt and professional. Car is very beautiful and drives smooth. Loved the whole experience and look forward to renting again. Definitely recommend renting through Turo. Me and my husband enjoyed our vacation and Turo made it an even better experience.

Experience was enjoyable car was clean and easily accessible. Would for sure rent again great customer service. This was our first time using the service I would least for sure recommend to others. The hours were more convenient than rental car companies.

My experience was a 10 out of 10. On time, accurate, kind and strong effective communication skills. I love the different types of cars I had to choose from the owner. Cars in excellent shape. The BMW 423i is now my favorite car.

First time to use Turo. Google helped me find them as I was looking for a manual transmission Jeep soft top. The website/app was frustrating as it didn’t give me fields to enter my credit card at checkout. After a call to their Customer Service line, after much discussion, he was able to tell me you have to load your credit card information in under your Profile - Accounts and then it will prepopulate on the order screen. The Jeep’s owner, Daniel ** was great. Gave me good instructions on removing the soft top and he was very easygoing and flexible. I have already recommended Turo three times.

Super easy to navigate site and complete reservation. Communicating with the person I rented off of was also very easy. Convenient pick up and drop off curbside. I would recommend this over a rental car agency any day! It is cheaper too. Love Turo.

The Turo experience was great. My host was fantastic and the pick up and drop off process was a breeze. I will definitely be recommending Turo to anyone looking to rent a vehicle from now on. I am very impressed with the App.

Rented through Turo for the first time. It was great! We had good communication with the person who rented us their vehicle. We had a departure delay from the airline and the renter worked with us to make a seamless hand-off. Pleased with vehicle. Will definitely rent again.

Turo was great, very easy to book, price is great & so was the response time from the owner. I would recommend this service to anyone looking for a reliable vehicle and wanting to avoid the outrageous rental charges from the other rental companies.

With Turo, there are fewer hoops to jump through to rent a car. Booking a Turo trip takes less time than on typical rental sites. Downside to Turo is you never truly know the condition of the car you are renting until pickup. The car might smell like cigarette smoke or have some interior stains that you wouldn't notice from pics. Also, the tires or brakes on the car may not be up to one's standards. With major rental car companies, quality standards are higher and you know you're getting a newer vehicle in great condition.

I love this app because it’s very easy and simple. Some cars have deposited but it’s only 100. The prices are cheap. It’s like driving your own car. I recommend This app to anyone. Even if it’s for a weekend trip or just some running that needs to be done. This app is my go to!

Requested reimbursement for cleaning and smoking fees for renters that TRASHED my vehicle and left garbage in every corner of my vehicle, smoked ** in my vehicle, left ** vape cartridges. Did not attempt to clean the outside which was covered in mud. When I contacted TURO regarding the damages they were not helpful and did not reimburse me for the cleaning or smoking fees which they advertise they will. They do not care about the HOST and are blatantly lying about their so called reimbursement and their services. Do not use TURO as a host unless it is a vehicle you do not care about at all.

We had a wonderful time driving the car of our dreams! This was for my father’s birthday. He’s a massive Porsche fan but has never had the opportunity to drive one. He was speechless and still can’t stop talking about it!!

I rented 2 cars in LA and the exchange was much easier and faster than the Turo I got in Missouri. The downside of it being faster is that the owner doesn't protect the driver like they should. It is not convenient to take pictures of outside and inside of car as well as the gas and miles, but it does protect me from any unwanted charges. I am very pleased with the support I have received from day 1 for signing in with Turo. Good job!

I understand the need for a refundable deposit for some rentals but there’s no way you should have to wait 4 days after you’ve returned the vehicle to have your money returned... Once my trip is confirmed to be over my money should be released back into my card...

This was the most seamless rental car experience I’ve ever had. I can’t thank the creator of Turo enough. I don’t know if I’d ever use a standard rental car company again. There was no credit card holds and extra processing fees. I wasn’t hassled about who’s driving and insurance. I entered my choices and that was final. It’s good to know what you want and get it without all the hassle.

It was a great first experience. I really appreciate the affordable rate, and I will use Turo again! I’m happy I had a great use of my experience and look forward to letting others know to try this amazing Turo app!

I paid an extra hundred dollars for deposit. You all sent me an email saying it would be in my account. I have yet to receive it. I’m just really concerned of what happened. As far as renting from the gentleman everything went fine with the rental. I have no complaints there but I am just curious of where my deposit is.

The main consideration for you is whether or not you want the kind of customer service that comes with a company that actually has core competencies to rent and maintain cars to you. If you use Turo make sure you take photos of the car and walk around it with the owner before you drive away. Make sure you do the full check out when you drop off the car by uploading photos. I didn’t and I’m convinced that the owner of the car got money from me to fix things that were already small and damaged. The car owner kept insisting we settle it ourselves because Turo charges an extra percent to help settle. I purchased additional insurance through Turo since it was my first time using the service and it will be useless I guess unless the car is totaled and personal insurance is exhausted.

I like knowing upfront prices of insurance and add ons instead of standing in front of a high pressured sales speech! Looking at car on web page and actually getting that car is another benefit. I will recommend Turo to my friends and family.

I loved the vehicle my son and I picked out! It's the first time I have ever rented a vehicle and we had the best experience ever. The owner had the vehicle in place for us when we go to the airport, paid for the parking and the car was in pristine condition. I will definitely be using Turo for my travel needs in the future.

The way to rent the car is great. But I do feel that you allow the owners to overcharged. I have rented twice and took the car to a detail car wash. And still got car wash charges. There shouldn't be any car wash rental charge when both rentals were giving to me unwashed.

I enjoyed my ride on a new Mustang convertible. My car was ready when I arrived to picked up and the person that I rented for the agency explain me how the car work including how to switching to a convertible car.

I was referred to Turo from a close friend, I had never heard of it before. The selection of cars is broad and diverse, the car owner was a pleasure to deal with, and the Turo app is very easy to navigate and use. I saved over $400 by using Turo instead of renting a car for 6 days through a car rental agency. I will always use Turo whenever I go on trips or if the need ever arises locally.

Great trip. The only thing I would add is that , there are additional costs other than stated daily rate. Great car, and Jim was great. The car was on time for pick up. They were flexible with the drop off time. Since time was changed.

I've used rental car companies for years. This was just as easy, a higher quality car for a lower price. All covered by good insurance. I will use it again on future trips. The app has many options that I don't fully understand just yet, but it worked well.

I think since it was my first experience with Turo I was a little different for me. Once I've figured out how to work through the app it was easier. My communication wasn't as quick as I would've liked to be, but owner of the vehicle was patient and worked with me. Thanks again for fun and convenience.

Turo as an app and the ease of which you don't have to deal with BS on the front side is pretty ok. Turo as a company and service that takes care of its customers and is upfront about their policies, worst ever. Purchasing insurance, no matter how much, from the Turo app is completely useless if you have your own personal car insurance covering any other vehicles. The wording in the small print says "any protection package you select when booking your vehicle, if one is offered via Turo, will not be available to you until your personal insurance has been exhausted. "- under Specific terms for guests.

I really enjoyed being able to select the exact vehicle I would be driving during my stay in California. I didn't need a vehicle for the first three days of my trip. The owner of the Tesla I borrowed delivered the vehicle to me at my hotel. WAY better than catching a shuttle, waiting in line, being upsold garbage add-ons at rental counter etc. ...AND, after several days of cruising around L.A. and San Diego, I get curbside dropoff at the airport. Turo is my new first choice for auto rentals!

Best and easiest way to get a rental. Plus you see what the car is ahead of time and makes it 10x better. Please download the app and it will make everything a whole lot easier. Honestly if you hesitant about renting due to the deposit don’t.

It was great and easy. I really like the experience. You don't have to deal with other things like the rental companies. This was so easy and Andrei the person who rent me his SUV was great. I would do it again and also it was really cheap because I just paid half of what I was going to pay with the rental car company so it is good when you save money.

I had a great experience renting with Turo! The car was exactly what I expected, Raul the owner was great and made the process very easy. I loved not having to take the shuttle to and from the rental center! I will definitely use Turo for future travel!!

The overall process was smooth. I’d prefer to be able to change the name that is displayed on my profile (linked to Facebook). Also, more visibility regarding Turo’s various policies (e.g. fees for late return, step-by-step guide) would be great.

Rented a Mustang convertible in Florida - This was my first time renting with Turo. Everything was beyond expectations! Great communication/responsiveness, flexibility, timely, clean, and organized experience. It was easy drop-off and pick up at short term parking at Tampa airport. I definitely will use Turo again!

I think the overall experience was great, however the restrictions made me very uncomfortable and prevented me from really enjoying my experience. The restrictions make the consumers so uneasy to even drive the vehicles without the worry of something going wrong in the end or being unjustly charged. I had my very first experience this past weekend and probably will not be using the platform going forward.

I used the car for a trip to Tahoe in the winter, and found that it was easier than a traditional car rental and somewhat cheaper and I received the car I wanted with all of the features I needed for my trip. It was also great having the car delivered to my office. Love it.

Wasn't sure what to expect. Had a slight hiccup and support was right on it, actually gave me a call back number (unheard of nowadays). Above and beyond what I expected. Will definitely be back and strongly recommend to my friends and family.

Everything went wonderfully. Amith was always on time. When my flight was delayed he was very flexible. He and his wife were also very personable renters. The car ran just like he promised. When in Phoenix, I will definitely use Amith again.

I love this concept of renting actual cars I want to drive, especially unique ones and rare. I always do that and every time I do, the first car I rent out has some major flaw and I need to bring it back to swap out. I don't consider this a bad thing because I get to drive two cars then and the owners will work with me to upgrade me and/or discount me as well and I still get to have fun. Cars aren't perfect and require maintaining so I'm flexible. As long as I get to point A and B, I'm happy.

Enjoyed the flexibility and ease of use. I picked up the car 930 pm at night. Not many rental place could do that and it was same day on a 7 person SUV. Plus overall cheaper than rental store. I have already recommended this to several of my friends and will definitely be back when I need to rent again.

Antoine was a great host! He really worked with my time frame on drop off and pick up. And a great cost for a really nice car!! The ease of booking and keeping in contact with your host is so smooth. Definitely recommend!

Everyone’s had been polite and prompt. One person did cancel due to a slow leak in the tire with a day before pickup date. I am in between cars, window shopping, this gives me a chance to explore some options and test drive difference cars while I decide. It’s been wonderful! I would definitely tell my friends and family!

Turo is simply amazing. As someone who travels for business often, Turo has saved me time and stress. I love that I don't have to wait in the rental car lines and also that I can take care of everything (car selection, payment, etc.) all via the app. It's also nice supporting local residents vs. large corporations! 10/10 would recommend using Turo!

Since the first time I used Turo 2 years ago I have chosen to use their service everytime I rent a vehicle. I like supporting individuals who are earning extra money this way and have had no issues to date. Highly recommend others try it for themselves. Beats standing in line to meet with someone behind a counter and filling out lots of paperwork when you are ready to just start your trip. With Turo it is all done in advance.

My worst travel experience to date got its start, and is still continuing, due to a myriad of Turo issues. To keep a very long story somewhat short, my boyfriend and I lost 4 hours of a trip that was less than 48 hours total (our entire allotted time for the beach) due to Turo. Turo's renter confirmed with us at 11:50 PM the night prior that our car would be ready and waiting for us at 9:30 AM upon our arrival the next morning.

Fun car, great people, easy app and rental process! Will recommend and use again. I wouldn't change anything about the experience. Really enjoyed everything about it. Great selection of vehicles as well! I plan on using Turo in the near future! Really for all of my rental needs!

1st time using Turo. Great selection of cars to use in Las Vegas. Our host Gabriel had a very nice Camaro for us to use. Clean and on time. Longest part was taking pre and post pics of vehicle before and after our trip. Definitely will use again, much better than standard "rental car companies".

I tried Turo for the first time, and I couldn't be happier with the experience. Choosing a car that satisfied my needs was easy. So was communicating with the car owner. Pick-up and drop-off was super easy from the airport in SLC. I would highly recommend Turo to anyone who wanted to try the service. The app usability was also a big plus.

Everything was at your finger tips, the meet up and drop off, payment, etc. Turo makes everything so easy. I hate having to rent from enterprise because it takes so long and not to mention the cars are just basic. Thank you for the great experience, this is the way I will rent cars from now on!

I didn't understand the check-in procedures for picking up my first Turo vehicle; the owner called me about an hour into my trip to ask if I'd gotten the car, and that's when I realized I'd totally spaced out on that. I'm sure it was in the instructions you sent, but there were a lot of emails and I guess I didn't read them all. Perhaps a text reminder at the scheduled time of pick-up? It's a great system - protects both driver and vehicle owner - but only if it's utilized!

Best app to rent any car you want from private renters. My first time using this app and on my birthday. Saw the car of my dream, booked the vehicle and everything went smooth and fast. Thanks to a great host Archie!

It this easy to book on the app— and there was a complete range of cars and prices in Sarasota, where I was going. The car was in perfect shape and the owner offered me flexibility in where to pick up and drop off. I will rent from Turo next time, too!

This was the first trip I have been on where I used Turo. I went through two separate individuals and they were both very accommodating and flexible with my travel plans. The mobile app for iPhone is very easy to navigate and the notifications are helpful throughout the trip. I initially was going to rent a vehicle through a rental agency but found that Turo was not only cheaper, but a lot more casual and personal than going through a business. I would recommend using this service to any of my friends or family and give this experience a 5 out of 5 rating. Keep up the good work Turo!

We rented a 2015 Nissan using the Turo App. We had clear and accurate explanations, communications and directions. Our cost was about 1/2 of what a traditional rental car agency would cost. I do not know about renting an older car from an individual because we rented from a auto shop owner who had 40 cars and he said ours was one of the newer ones.

Overall, the service works, but here are what I hope to be some constructive critiques... The airport pickup was kind of ridiculous. I was at the Ft. Lauderdale, Florida & the car owner was taking pictures & so was I, all while airport security is threatening to put us in jail if we don’t leave the pickup area. It was a nightmare. I think if there was damage to the car I might not have even seen it or been able to photograph it. I honestly might never use Turo again because of this... The airport pickup/drop off seemed so amazing as an option online but was definitely too good to be true in real life.

Excellent experience, nice vehicle at a reasonable price. Highly recommend using Turo vs reserving through a commercial car rental facility. One of the biggest advantages is having a direct line of communication to the owner of the vehicle on the Turo app.

The car I had reserved had been damaged in an accident so the person provided an alternative car. While it was nice that another car was provided I think there should have been a discount since it was not the car expected.

I recently rented a car while on a trip to Houston and had a wonderful experience. The process was smooth from start to finish. I would recommend this service to anyone. Clean vehicle very safe and friendly car owner that was helpful all along the way.

This was the best service I ever had with a car rental. I will never go back to a counter. The Vehicle was clean, the staff was very professional and I had no wait time and no hassle about taking it back. Next step if rental is here.

I have used Turo for about 2 years since moving to Georgia and it is by far one of the most convenient, hassle-free methods of renting to date. In addition to meeting new people, I can rent to suit my mood or occasion. Turo has my business over typical rental companies any day.

We had the best experience with Turo. The rental company gave us the run around and a hard time to rent car with debit card and they closed early on Saturday of all days. I will not rent form a car rental company again. I highly recommend using Turo over car rental places.

Fast, easy and a well done app. Sign up was a breeze, getting approved even easier. Finding cars and picking the car of your dreams? Very fun! Pick up is explained in detail and then you just drive. Drop off is also well explained. Fill it up maybe wash it and you're done!! Could be happier!

We had a very easy time finding a vehicle with the Turo app. The filters were easy to use although I wish the tax and other fees would be more included upfront rather than when you get so close to checking out. Overall is a very useful app especially if you want to do same day rental without a reservation.

This was the first time I used Turo. I was hesitant at the thought of renting someone's personal vehicle. However, after renting a vehicle in Salt Lake City, I was very pleased. We were able to rent a much nicer vehicle than we could have rented with any car rental service and the price was cheaper. Pick up, drop off and communication were excellent. The vehicle was exactly as described on the app. I highly recommend Turo to anyone renting a vehicle.

Sign up, pick the car you want, follow instructions from you host and it goes well. I’ve used it twice and haven’t had an issue. Both my hosts have been great. It sure beats having to wait in line for a rental.

We received excellent customer service! All of the staff were friendly, prompt, courteous! The price was reasonable. We will most definitely use Turo again in our future travels to Dallas and other cities. A friend recommended Turo to us and we will be sure to recommend Turo to our friends too.

My recent trip went well and I gave our car provider a good review. A day after returning to my trip I was alerted that I was being charged an additional charge of $43.00. The car was not dirty upon return and I was charged $30. This was my first time using Turo and I felt I was at the mercy of the host because this was my first trip and I wanted to be able to rent again, but after thinking about it (and what I inevitably had to end up paying) I could have just rented a car from Enterprise.

Scheduled a trip through Turo, paid for a ride to get to the car's location. Host was not even aware there was a trip scheduled and cancelled it twenty minutes after start time. We were left walking with no car. Called the customer service, stayed on the phone forty-five minutes. All they offered was a $25 credit. We had to both take time off work and now have to wait five days to get our money refunded. Incredibly unprofessional, they were laughing on the phone and being very rude. Hung up on me when I said that it was unacceptable to run a business like this. Also was informed that the "manager" does not speak with people and there is nothing they can or will do to make it right. So it ended up costing us a lot of money and time off work. Do not use this company.

This was my first time using Turo and it turned out absolutely perfect. I got a great car for the best price around! I’ve rented cars in many, many cities and this is by far the best deal I’ve ever had. I couldn’t have had an amazing trip without Turo. Thanks!!!

I enjoy renting a car from Turo (2018 Nissan Sentra). The process of receiving the car was easy, convenient and professional. The process of returning the car was very convenient. I had no issues with the car as I rented the car for 7 days. When I had questions or concerns the owner replied promptly and in a timely matter to address my concerns. I will rent a vehicle from Turo again.

It's was can't and easy! The car was clean! The person that was RENTING. The car out was VERY NICE AND PROFESSIONAL!!! The overall expectations was met!!! I definitely will recommend to family and friends!!! Will rent again very soon.

I was excited to book using the new rental app entitled Turo for a business trip that I had planned for this upcoming weekend. Upon booking the rental, the trip was accepted and the total amount was debited from my card which was not expected. Secondly, because of a flight change I wanted to return the rental later and could not unless I wanted to pay an additional $50 so I informed the owner and canceled the rental. Because of this mishap I will now have to wait an additional 3-5 business days for the money to be returned to my account. However they were able to take the fee immediately upon the owner accepting the rental agreement. I am highly disappointed and I doubt if I will ever try and use this rental app ever again. Watch out for them. It may not be worth the hassle.

I travel a lot for work and pleasure both, and rent cars quite a bit. I tried out Turo because why not? There's cool cars on there. I rented a car, had zero issues, and returned it with a full tank of gas. Days later, I got an email notifying me my account was deactivated and that Turo did not want people "like me" as customers. I thought there must've been a mistake, and I did a full inquiry into it with their customer service. They dug into it and said I didn't do anything wrong, but that Turo can refuse to rent cars to people and can deactivate accounts without reason. I asked if mine could be reactivated since I did nothing wrong and don't have an accident history, and they said no. I asked why, and they said they aren't obligated to disclose information on why my account was deactivated, or on why they can't reactivate it. Basically, be advised Turo has a cutting-edge customer abuse program.

I never used Turo before. It was a great sign-up and customer supported experience. The vehicle I rented was super clean, like new. The car's owner supported my "first time experience" from start-to-finish. Also, my phone call to Turo's customer support line was great. Go Turo!

This was my first time using Turo and I did have a bit of trepidation about how it would work. Everything worked as advertised! The owner showed up on time curbside at the airport and handed me the keys. Drop-off was just as easy! I also appreciated the vehicle owner’s responsiveness. We were in close contact throughout the planning and execution of my trip. I will certainly use Turo again in the future.

So I’m Locked out of my account, and I haven’t been able to get a customer service number to talk to somebody, but people emailing me asking me for pictures of me and my license and my credit card. Very suspicious. Does anybody know the customer service number?

I had downloaded this app in 2017. I just looked at it. Never even loaded my info. I suddenly found myself in need of a rental (my car went on the fritz) and I couldn’t rent from Enterprise (only location with an available vehicle was their airport location but I needed a flight scheduled)! I was going to drive up to LA area for an interview and decided to give Turo a try. Shocked is all I can say...I had my info inputted and my rental request approved in less than 10 minutes! And for half the price Enterprise was getting that week. The whole rental was seamless! Perfect in all aspects. Vehicle was a 2017 Escape that was immaculate when I received it! Highly recommend Turo to anyone!! They will be my first look at for now!!

It was absolutely painless. Quick shuttle service. FINE Parking Staff that Tyler uses is amazing and reassuring. Top notch professionalism and friendliness. I've NEVER had a better rental experience and I've rented loads of cars. I needed an extra hour and had that taken care of in 5 minutes. Turo stays in touch every step of the way as does Tyler. And I was SO happy with the Subaru Outback, I will probably buy one.

I had a seamless experience renting a car through Turo, since the website and app made booking and accessing the car easy. I even got money back when my flight was canceled and the rental had to be pushed up a day. I also saved money not going with a traditional car rental service.

I booked the car so last minute but Erick was so great! I appreciate all the flexibility and communication. It was so nice to be able to get around hassle free! I am definitely a fan of Turo and will tell all my friends! ☺️

I was pretty apprehensive before my first time booking with Turo, but the price alone was enough to try it at least once and I'm so glad I did! The last time we flew into Long Beach, I booked with a "major" rental company, arrived at the counter to get my vehicle, and there were none left even though I had made a reservation. This left our family scrambling at the terminal trying to make other arrangements... something I never want to go through again. With Turo, I was able to pick out the EXACT car I wanted, at the EXACT price I was willing to pay.

Renting my Maserati was super easy. Took it out for the day and returned it during the evening. I really had a nice experience from start to finish. Communication with the owner was accurate and quick. Ease of pick-up and drop off make this one a winner. Thanks again for everything.

The ease of use, clear instructions, great communications/service from the host made my trip and rental experience very satisfying. The clear pricing and no pressure process coupled with a car selection that actually fit my needs were just icing on the cake. I will be using Turo again and am defiantly recommending this service to friends and family.

This was my first experience using a Turo car and it was fantastic. Perfect in all respects. Alvin was a complete professional and a joy to interact with, and his car - an Infinity Q40-drove like a dream. The 800 mile allotment was perfect for myself and my family, we drove down the PCH and up into Northern Cali. All went well. I would recommend Alvin's car without hesitation to anyone wishing to use Turo.

This was our first time with Turo and it was cheaper, had a more streamlined process. App worked great and our car host communicated well, was there to give us the key, and inform us of check out procedures. The car was reliable and worked as promised. Our insurance company says they honor Turo as a legitimate car rental service. Would highly recommend.

Rental car companies can take a long time waiting, give you a lesser car than you thought, try to upsell you on more of a car you don't need, and put a massive hold on your credit card beyond the actual cost of the rental. Turo allowed me to communicate with the renter easily, I received a text upon plane landing where to find and how to unlock the car.

I could not have asked for better service... met us with the car at the curbside right on time and did not require a ride anywhere. We went over the car together and we were off. The car was well maintained, full of fuel, and we were off. They even came and picked the car up. It was a seamless experience and about 1/2 the cost of a car rental agency. Would highly recommend!

As of February 2019, this was my first experience with using TURO and it was a great one. I needed a specific car that the regular big car companies couldn’t guarantee me with, so I went with TURO. It was easy to check out the vehicle, communicate with the vehicle owner, and start/lock/unlock the rental car all on the TURO app. I utilized the TURO-GO feature on my first experience and it made the hassle of worrying about a key futile. Overall great experience and I would definitely use TURO again in the future!

When visiting Florida for a wedding, I wanted something fun rather than a standard grey sedan from the rental counter. For the same price (or even less) I got a Dodge Challenger R/T. It was the perfect car for the occasion and definitely turned heads. The process was simple in renting, payment and communication. I actually ending up just texting the owner after we exchanged numbers, and he was very accommodating after my flight was delayed and we had to push the airport delivery off - Airport delivery is great! He just pulled up in front of the baggage claim and we drove off. I think Turo is a great idea and with a Nationwide Insurance card, I felt safe. I have recommending this service to friends and co-workers alike, and will definitely use in the future!

This was my first time using Turo and it could not have been easier. All the costs were clear and up front. No surprises. Picking up from the host was easy and he was kind. He showed me around the car before sending me off. The X1 I rented was a dream to drive in the snow. If I could do an entire Consumer Affairs review on it, I would. I absolutely loved it. I guess the beauty of Turo is that users like me can drive these unique cars that I typically wouldn’t rent from Hertz or Enterprise because it would be too expensive. My 3 day trip, 600 mi limit came to $220 after all taxes and fees. I definitely will be using Turo the next time I take a trip to the snow.

We borrowed a Tesla for the day and it was a blast! The website was easy to use and the whole transaction went smoothly. We looked up pricing at rental car companies for our upcoming summer vacation and Turo is cheaper, will use again!

Had a great experience using the Turo App and saved hundreds of dollars while getting my primary vehicle repaired. It was simple and easy! I picked up and returned the vehicle at the scheduled times and transaction was almost effortless.

First time user. Could not have went smoother. Great communication. Paul and his wife were great. Will use again. A+. Truck was just what we needed and the mile allotment per day worked out perfect. Airport pick up and drop off was very convenient.

Last year I tried out Turo for the first time and had a horrible experience but I was in desperate need of a rental car. I tried renting a car from other companies but their employees were rude and unhelpful. So I decided to give it Turo another chance and I found a great car in less than an hour. I was able to pick up the car within an hour of requesting and I was able to extend my hours with car. The owner was so nice and understanding. I will definitely use again in the future.

Was a great experience. He was punctual, the car was clean and ran well. However one of the engine lights came on later and the tires needed air. Took care of it ourselves. No problem returning it. He was right there.

This was my first rental reservation and it was a very great experience. The Turo app walks you through everything step by step to make the experience super easy. I would recommend it to anyone who wants to try it as an alternative to the standard rental process.

I just used Turo.com for the first time. Overall it was a very good experience. Saved probably $200. I was a bit befuddled when we arrived at the Sky Harbor airport and had not received my text to instruct me where to pick up the car. But it was already in the app, which, as a 57 year old, was a little difficult for me to maneuver through. I would have preferred the text sent to my cell phone for sure! But I understand this is a Turo thing, no fault of the renter. Never saw anybody... it was all done via the app, which was unusual, but at least I didn't have to put up with the upselling at the rental car counter.

We have used TURO in the past and it was a great experience. This trip was even better due to the driver coordinator we worked with (Allyssa **). She was always on time and very considerate. I will be using TURO this coming fall and hopefully, Allyssa will be available to assist us.

The price was better than the rental companies which is a positive experience. It’s also more convenient since we had curbside service at the airport baggage claim sidewalk. :) The app is user-friendly and communication with the hosts is fantastic.

This was my first time renting a car. It was easy to book the car. Great customer service! If I would send a message to the organization they responded in a timely manner. Definitely plan on renting from this company in the future.

Like probably many apps for those of us that are not so appt savvy it is a challenge to use. The one thing I find with many is the fact that there seems to be NO logical direction to follow to get from point a to point b. The sites bounce around with lots of information Marion that isn’t pertinent to the objective. I have no suggestions on how to fix but just a personal observation. One other observation, there seems to be no set way that those renting vehicles follow. It seems to be left up to each on how to design deliver and return procedure. I do like the service and will use often.

Edward was prompt and a great communicator. The car was in tiptop shape and he made the process easy even when we needed to change our plans slightly. This was the first time I use Turo And I wasn’t so sure that I would like the style of car rental. I would rent from Edward again. Had one of the funnest days of my life.

Awesome! Professional and accurate. My host were the absolute best. They went above and beyond their call of duty and I greatly Appreciate it. I would definitely recommend my host to my friends and I would also like to utilize the same host every time I visit Arizona. They were friendly, helpful and prompt.

I chose a 2010 Cadillac SRX for my trip. The app was EZ to navigate. Clear instructions on what to do list to pick up and return the vehicle. As you would think one is required to replace fuel used, wash the vehicle and tidy the interior and return the vehicle to the spot where you picked it up. Heavy penalties await if you ignore these requirements. Being late is a big no-no. Your instructions are sent to your APP, TEXT including the code for the lockbox on the tailgate. No human except you. $179.87 for a 2010 CAD SRX. Clean, ran perfect and a pleasure. The vehicle's owner is always available to you by phone, text, and APP. I'll be back!

The rental was great no problems. Tim Dahle Nissan did a great job. The SUV was just as described. The pick up was very easy as well as the drop off. The cost compared to standard rental was a great value. I will do this again. Thanks.

Everything went well except I the driver requested $50 to clean vehicle. The vehicle was delivered relatively dirty - I added to this and did not realize I should have taken it through the wash. The requested $50 felt unreasonable. Other than that, it was a cool experience and I prefer Turo to traditional rental operations. Better selection, value, and experience overall.

First time ever using Turo and everything was so easy. Didn't have to wait in line for anything. Van broke down but vehicles break down, nothing you can do. It was perfect for what we needed. It was real easy getting a hold of person we needed and they handled the tow company and everything. Will use again. It was a almost perfect trip.

I really enjoyed the service. Zion was very helpful and accommodating which is a plus for customer service. I was able to contact him when needed and he was there to assist. I love the unlimited mileage which is always perfect for a rental car.

Great experience! Would rent again and let my friends and family know. The car had great features and good on gas. Pick up and drop off was at a great location. Celeste was reachable for anything I need if there was a problem. She responded back quickly.

Like Turo. It's a good service. Well worth the money the one we rent from work with you. The cars are in real good shape, newer, good on gas. They don't call to check on you. Good for traveling the city when you have no car.

We rented for a golf trip in Phoenix. Renter picked us up curbside at the airport, and dropped us off at the end of our trip. He was friendly and accommodating. This was my first Turo experience, and it was smoother than I anticipated. I would recommend using this as a car rental option.

It’s easy to make a reservation. You can find airport or neighborhood locations and choose from a wide range of cars, including vans, sports cars and electric vehicles. One great service is they can deliver the car to you! It redefines the entire car rental experience.

Fun time in Fargo ND at hockey tournament. The minivan I rented was great. Fit the whole family with hockey gear! Pick up and delivery was perfect. Matt, the owner, was super nice and accommodating. Everybody wanted to ride in the minivan! Just a great experience.

Everything went well with the ride and the car was perfect! However, finding the drop off and successfully dropping the car off at the airport hub was very difficult and made me miss my flight. Turo needs more indicators to direct you to the valet lot, also needs to provide options for easier drop off than 6 am.

Several months before a ski trip I rented a truck for $450 for the trip. The day before my reservation was cancelled. There was nothing else available on Turo. I called customer service, and was told they would call me right back. No one ever did. I tried calling and emailing, hoping someone would be able to help me find a vehicle. Nothing. I had to look elsewhere. There were no SUVs available anywhere with 12 hours until I departed. Ultimately, I for a van from another company for $1500. It was the only vehicle that could seat 5 and carry skis. It was the only choice I had. Choosing Turo to save a few bucks cost me $1050. First they offered me a $40 rental credit. That's wildly short of adequate.

I had a great experience, everything went smooth. I had no complaints except when I picked up the the owner was a little late but he communicated well and we figured it out and I had no problems after that.

It works very much like Airbnb. The car I rented was as described.... a vintage Mazda Miata. Communication with the owner, Pickup and return was very easy. Payment is really easy too. Very happy with this experience... I will definitely do this again!

Staffs at Turo are friendly and professional. They resolved my issue in a timely manner. Except when trying to call customer service, somehow my call waiting kept getting dropped. Once I'm with the representatives, I was treated very professionally. So as all the hosts, I rented their cars with. Very business like approach although they are regular people like us trying to make extra money on the side. They were punctual, cars were cleaned in and out and friendly approach. Only one problem, I somehow didn't get the $25 as a new Turo user. Please fix. Thank you for an awesome app to rent or side business or both. God bless us all.

Everyone has been nice and professional and cars have been in pristine condition. I would recommend this service to anyone honestly. Tt is easy and convenient. I would like if there were a centralized pickup location for safety being that I’m a woman but it has not been an issue.

Once again my Turo rental experience was excellent. From using the site to communication with the vehicle owner. I have and do recommend Turo to family and friends. Vehicles are clean and reliable. Plus the available selection of vehicles allows me to select the size and type of vehicle I need per the trip I’m taking. Very happy customer.

I have hosted for a couple years on Turo with up to 12 cars at one point. I have had over 430 trips total and here is something you should know before you list your car on Turo. I just got 7 parking tickets in the mail today (2/12/2019). Mail was postmarked 2/8/2019 and the parking ticket notice dates were 2/7/2019. The dates of the violations were in 10/3/2018-11/5/2018. The person who rented the car from me received these parking tickets over 90 days ago but never mentioned to me that they got these tickets on their windshield while they were renting from me. So for the first time today, I get these tickets which amount to $840 because late fees were assessed. I get on customer support on Turo and chat online because I wanted our conversation documented.

I was always hesitant to try Turo, but thought, what the heck, let's do it! I am so glad I did! The process was simple, check in and out, arriving and leaving, was a breeze, and you are covered if anything happens. This is the only way I will rent cars from here on out.

The owner of the vehicle was in communication and supported all my needs during the week. I needed to change cars during the rental and the owner made that possible without issue. I recommend this service (and owner) to others.

I enjoyed my first experience with Turo. The communication between myself and the car owner was great. Definitely will use the service again and I look forward to another great rental with Turo. I think people should give this service a try.

What is better than being met curbside at the airport with your rental car? No hassles, no paperwork, just quick inspection, load up and drive off! Absolutely amazing! We were on the highway before we would have even been finished waiting in line at the rental car counter! I will DEFINITELY use Turo in the future!

As a first time user of TURO I was very pleased with the company. What a treat to drive a nice Porsche for a few days in beautiful CA. The whole process went extremely smooth. I will definitely use this service again.

Awesomely done... experience was somewhat immaculate. You guys have the best service... just wish I can get more discounts or promotions. Nevertheless I’ll continue to use this genius service of yours. Thanks Turo. You're the best. I love the service. Cars are great... customer service is great. Host is spectacular... I can’t ask for a better service to rent through. Thanks guys.

DO NOT TRUST TURO!!! They will not allow you to delete your debit card information when you close your account. I found this out as I opened an account and entered my debit card information. Went through the process of finding a vehicle, found one I liked, went through the process of renting it. Towards the end of the process it asks you to confirm by your email address. I requested confirmation 3x, no email ever came. A few hours later, went through the process again and had a price quote for the same car that was higher than first!! I thought it was ridiculous so I went to another known company and found a rental.

This was my first experience with Turo. It was easier, more convenient, and a much better price than any of the conventional rental companies I've used. I rented from Leah and they were great! Great communication, great service (I messed up when I rented and thought I had rented a bigger car). They offered me the car I really wanted at the same rate. I will use Turo if they are available the next time I rent.

I'm very happy with my first experience using Turo and I'm very happy with the owner. Everything is simplified and easy. I look forward to using this service again in the future. The only complaint is that none of the codes inside the app work. Most of the postings say they are offering a code for first time users but when you try to use them they don't work. This is the only thing that stopped me from giving 5 stars.

I've been renting my car out on Turo for the last few months. It started out great, but then, for the first time in my life, I had a serious identity theft issue. Someone called my bank and asked for a second debit card to be sent to a California address (I live nowhere near California). They knew lots of personal information about me, including the make, model, and year of the vehicle I had insured at this bank. I believe they got this information from Turo, due to the fact that my first name and last initial are there. It wouldn't be hard to put two and two together - look me up by my name, the state and town I live in, and then access my SS#.

Easy and convenient!! Whoever came up with this idea is brilliant. I will never deal with another rental service. This service offers reliable vehicles for a great price. Car owners are flexible. The app is very easy to use!

Your app is fast, convenient, and I use it whenever I’m out of town to rent cars! I encourage everyone to use this app over going to your local car rental dealer! I have yet to experience a let a down from Turo!

My wife and I had a Great experience with no Hassle. Easy pick up easy drop off. Great truck. Got looks everywhere we went. Owner kept it very clean... Super easy to use app... I will use this app again to rent a vehicle.

Rented a vehicle on a birthday trip to Portland. Booking was easy and simple and our host (owner) was exceptionally fast at communicating with us. The price was spot on, delivery and pick up a breeze, car was immaculate. Could not ask for a better experience. Would highly recommend the app as well as the owner we rented from.

I booked a trip with Curtis on the week of Jan. 31-Feb. 3rd. Had a tiny kerfluffle with the cars transitioning to the Turo Go system, but he managed to come up and meet me personally to help me out with unlocking and beginning my use of the Mazda CX-5 I rented out. The return was expedient as the pickup and made the trip a very expedient and pleasant one. I will continue to book rental cars through Curtis in the future.

This was my first time renting with Turo and I absolutely loved it! It was easy to use and the vehicle was a smooth ride! I would definitely tell all my friends and use this service again. What a great service!

The app was easy to use. The car was great, and the owner was friendly, and easy to work with. I will definitely use Turo again, and I will rent from the same owner again when traveling in their area.

I rented a car and all went well. When I returned the vehicle the owner reviewed the car and gave me a five star review and asked that I immediately review him to complete the process. I did that and then I get a $50 charge to clean the car after the fact. The vehicle was used for four days and needed only to be lightly vacuumed and wiped down but I figured why would I do that, I have never done it with any rental car I have used. Needless to say that if the owner has to clean their car at all they will charge you a $50 cleaning fee. Nonsense and I would never use them again and wouldn't recommend anyone else use them either.

Using the Turo app was a great experience. There were no issues and it worked exactly as advertised. The car was delivered on time. It was also in great condition, exactly like the pictures. I was even able to book it the night before.

Rented a 2018 Ford Mustang for the weekend. Turo was awesome to use! It is a user friendly app that is not complicated. It's so easy to rent a car from this app (and no, I'm not being paid to write this, I promise). I WILL use this app again!

Fraudulent charges and attempting to debit my account without consent. My tools were stolen from vehicle. I called the host Erick ** several times and he did nothing about this. The car sat in the tow yard nearly 5 days when it should have only been 1 day. He promised 3 days in a row that he was working on the matter and never did. As a result of his negligence he expects me to pay for the extended time in the tow yard and fees associated with getting the vehicle out. I have documentation to support this finding. I will be taking this matter to court as Turo has threatened to send me to collections on a matter they have no idea about.

I have never in my life been dealt with so poorly by a company. I rented a car from in LA from Aiden. I got a flat on the last day of my rental. I had it in a tire shop and got an estimate of $99 to replace the tire. I texted Aiden who told me he had a warranty on the tire and not to fix it. I put the spare on, returned the car that night, and everything seemed fine.

Our first time using Turo... first host canceled with only a couple days until our trip (obviously not Turo’s Fault, but I hope they get in trouble!)... Then I booked and canceled a replacement because the terms weren’t as listed for terminal delivery. I just wish Turo made it easier to message potential hosts so I could’ve confirmed teens prior to booking... Saving me the hassle of waiting for return.

It my needs. The car ride was decent. It didn’t have a USB port for me iPhone charging. There were a couple of tire issues but nothing really happened with the tire. Engine pickup was decent. Handling was good. Next time in Atlanta I will use this servo.

For booking our rental to completing the process of returning the vehicle has been a wonderful experience! The process was quick and easy. No strings are attached! We simply booked the vehicle that would fit our needs for our vacation. Paid all the money required. We were even picked up on time from the airport.

The nicest thing about Turo is you know exactly what you're paying, unlike with traditional rental car companies. My renter was great with communication and the car was pretty alright. I will definitely be going with Turo again rather than Hertz or some other rental company.

This the first time I used Turo and everything went great. I had a great selection of cars to rent and much cheaper than using a rental company. I will probably use Turo again on my next trip next month.

We were going to the mountains and needed to make sure we had four wheel drive for the snow. Turo enabled us to pick the perfect car for our weekend trip and the whole process from rental to pick up to drop off went off with out a hitch. I would definitely recommend Turo if you are needing a specific type of vehicle for your trip.

Booked Turo twice in 2 weeks and the process was so easy and the response from the car owners was fast (within an hour). Communication was easy and we were in contact regularly leading up to the date of our rental and both owners were professional and extremely courteous! What a great experience! We will be using Turo often and have recommended it to all our friends.

I had a very good experience with Turo when I went to Atlanta for the Super Bowl. The owner was very communicative and the car fit my needs perfectly. The process was smooth and I would definitely use Turo in the future.

Since you guys decided to ignore what really happened and took the host side here's my review that will be posted in ALL SOCIAL MEDIA AVAILABLE! I was by a friend about TURO. Decided to give it a try and looked for a car. I noticed that some hosts are individuals and there's one or 2 that the same person had several cars like a business. I actually tried to avoid that one...something was telling me to look for an individual and not a company. My instincts were right! So, mistakenly I ended up choosing a car from host ERIC **. (??? ** ???) This person seems to run a business within TURO. I picked a Nissan Altima and chose the highest car insurance protection they had available. The pictures online were completely misleading (I just found that out when I arrived there…I will get to it…).

Reserving the car through Turo was easy. The gentleman we rented from was extremely nice and his car was exactly as described. He did tell us that he carries full coverage so we didn’t need to purchase the “peace of mind” coverage, but I felt better having it.

First time using Turo and it will not be my last. Rick made the experience super stress free from beginning to end. Loved the car I rented... beautiful inside and out. Smooth ride. Lost my stylus from my phone and Rick recovered it so I could pick it up at my convenience and his. So glad I found this app and plan on being a regular user.

I want to cancel my account but I cannot talk to an agent. Turo has figured out how to leave me with a charge. You don't talk with a person, not even by emails, you receive automated answers to email. This company seems that needs to make a better investment than charging its customer and taking money out of their pockets. AIRBNB? You don't look like that! Thank you AIRBNB.

I rented my Truck through Turo. Although rental contract has expired since Jan 20th, but I still have not received my truck from renter. I was asked by Turo to go to police to file a report. Police is considering this case as civil case & Turo insurance has also refused the help for this claim. It's over 12 days now. I don't have my truck & Turo is not doing anything. Beware of renting your car with Turo - they don't have appropriate insurance to operate. I will be starting legal action against this company.

Everything went perfectly! The car was in good condition and drove well. Kelsey responded very quickly and made the pickup and drop off very convenient! I would definitely recommend this to any friend. Next time I come back to Hawaii I will first look at Turo!

It’s such a hassle-free feeling knowing I don’t have to go to a rent a car place and pay crazy fees. Turo is amazing. Our last couple times we’ve used Turo they’ve been nothing but great. Amazing app. Thank you!

Turo was easier, more convenient, faster, no hassle, no waiting, and less expensive than commercial rental companies. I recommend it. I will use Turo again. If you do your part as an owner or renter to treat the Turo system and car with respect, then Turo will always be great.

Great dependable good owners so far. I haven’t had a bad experience. The host have been easy to work with being on time and the cars have been what was expected. No weirdos. My experience has been very pleasant. Much BETTER than rental car companies.

This was our first time using Turo and we were impressed and pleased with our experience. The van we rented was immaculate and Randolph the owner was very kind, accommodating and made it easy to pick up and drop off the vehicle. We will definitely use Turo again.

I spent 3 hours attempting to get a credit on my account to re-book. It was a complete nightmare!!! Getting 3 different answers to the same question. It was incredibly frustrating to explain simple accounting to someone in the Philippines.

I booked 3 different cars, the first 2 people backed out weeks before my trip. I was getting nervous, then I booked with Jonathan. He made everything easy and was super helpful throughout the week, even when the battery died in the car. Much cheaper than going through a rental service. I will use again.

Jasmine was very nice. Car was excellent and drive amazing. Would recommend them to anyone. Plus their car was amazing on fuel mileages. Made it a very unique trip around Tulsa that’s for sure. Plus the rates they provided with the mileage on the per day rental made me have the ease of mind of not having any mileage overages.

Eric's team was amazing! Eriberto communicated well and kept me informed each step of the way. When a concern came up Javier made note of it and did exactly as he said he would. When we returned the rental, Eriberto went out if his way to get us to the airport. This did an amazing job and I will definitely be renting from them again!

Everything was easy and smooth. No worries at all. I will definitely use this app again. Need to increase miles per day to at least 200 each day. This would definitely help for longer drives. But other than that the experience was good and enjoyable.

Great overall experience! Quick and easy reservation, no hassle or troubleshooting at all. Easy to communicate with renter and reasonable pricing. Location of the vehicle was easy to find and close to airport. Didn’t have to deal with no long wait or paperwork at all. Whenever I’m the go I’ll be sure to rent with TURO!!

This was my first time renting from Turo. I arrived at the location and the car was already ready to go. The worker explained how it worked, we went over the car for existing damages, car mileage and fuel level. I opted to return my rental a day early, and it wasn't a problem! Eric, the renter, responded really fast. I dropped off the car without a problem! I will definitely be renting from Turo again!

Super convenient, skip check in and check out long lines and wait times. First experience car was dropped off where we were having breakfast! Hosts can be awesome! Reviews matter. Do your homework. I love Turo, will use every time I can in the future now. True believer!

It was great, easy and fast pick up compare to other rental car company. Communication and respond by the owner was fast. I wish I could have taken more pictures on the trip. The return was convenient without any hassle. The price was fair and no mystery charge. I definitely refer Turo to family and friends. I will rent again for sure.

Client stated I dropped off car an hour late when I was only 15 mins late and Turo automatically charged me $60 without even asking me. I had proof I was in Uber ride and one flight at the time she claims I dropped off car. I emailed back Turo about the charges. NO one has gotten back to me. I feel cheated and ripped off. NEVER EVER RENTING W/ TURO AGAIN.

Hi, very unsatisfied and frustrated by received support. There are various agents contacted me with questions to verify my account, requested tons of documents, explanations why I by mistake created account on my second email. Every new agent was requested the same information again and again, like no one really read my previews emails and documents provided. I don't understand why decision was made to decline my membership which I had no chance to use even once. I have clear driving history, provided all documents/pictures (more documents than any government institution asks). Also I missed one call from Turo at 8am and immediately requested to call me again any time between 9am -9pm Pacific Time. After that didn't get any call but received an email of declining my membership.

The experience keeps getting better with Turo, with more professionals adding vehicles, like my last rental in Ontario, California. It is such a treat to get picked up at the airport and delivered to your rental. Then have the extra bonus of being driven back to the airport and no hassle with the rental car company or desk. Everything is online, messaging is easy and I would gladly rent again!

Needed a rental in a hurry. The process was super easy and super simple. Great... easy pick up. The tank was full and vehicle was very good on gas mileage. Owner was very friendly. Will definitely purchase again. I highly recommend them!

Great experience and pretty cheap and easy to use. Will do again and recommend to my friends. It was also super fast and easy to return. Thanks Turo. I hope to rent again with you soon. Thank you, thank you, thank you.

Totally made the trip in my opinion. Absolutely wonderful, Laura was absolutely incredible to work with when I rented her Mustang. Understanding and accommodating beyond belief. Brilliant trip, I've been recommending this service non-stop. Can't wait again to take full advantage of this service!

The car was in good working order and available for pick up and return at the time and place we had agreed upon. Hazem is always very flexible and accessible and responsive to any questions or concerns. I have rented from him in the past and will continue to do so in the future. Thank you.

Tom, the host, was great. He kept in touch, and spotted the car where I needed to have it on a secure lot on the South ramp at the airport in HNL. The car performed as advertised and I was careful to return it on time, clean and full of gas. Tom called me later the same day and left voicemail which I saved on my voicemail to text app on my phone. Essentially, he thanked me for returning the car in good condition, on time and full of gas. He then hoped to serve my needs again in the future. But then, as sort of an afterthought, he asked me if I detected any strange smells in the car... Just curious, he said, not leveling any complaint. I told him that a bit of vaping, not smoking, had been done on one of my trips. Ah ah he said...saying he was sensitive to smoke. Of course it was NOT smoke, but electronically charged water vapor. No Tobacco, ash or other attributes of cigarettes.

This was my first time using Turo and Brice’s (my renter) service was CAPITAL E-X-C-E-L-L-E-N-T!! Everything about the process from the beginning to the end was impeccable! I highly recommend and will recommend Brice’s vehicles. Turo you have a return client. I definitely will use again! Thank you for the amazing customer service - it’s refreshing to find that. The old way of renting cars is out (Alamo, Hertz, Enterprise etc. bye-bye). Turo let me know if you ever need a spokesperson... I would loyally sell your product. Had a GREAT EXPERIENCE!

Hosts Beware. Turo does not exist without the Hosts willing to rent their personal cars. Any good reviews Turo has are because the Hosts treat the renters well. Turo does nothing but take money from both parties and assumes ZERO responsibility for anything that goes wrong. As hosts we paid Turo for their insurance coverage as extra protection for our car. Even though I witnessed the renter drive my car over a curb and heard the loud scraping sound as he scraped the paint off the bottom of my bumper they REFUSED to pay for any damage because I could not take pictures of the BOTTOM of my car.

Had very good experience. Car was clean and owner was prompt. This was the first time using Turo and I had questions that were answered by the customer service team. Would recommend. Thank you again Turo for your helpful service.

Rented a Tesla for 2 days. My flight was early on the second day so I said I would be dropping off early even though there would be no reduction in the rental cost. My flight got changed to later so I notified the owner that I would need the car for the full two days that I had already paid for. Owner ignored my request. Turo then charged me a ridiculously exorbitant late fee even though I returned the car in LESS than 48 hours on a two day rental, Turo citing the late return policy. I tried to explain that a "Late" fee is supposed to cover either real or potential financial loss to the company, not just simply to punish the customer. No loss occurred since I was charged for a full two day rental and I returned the car within that 48 hour period.

Easy to signup and easy to rent. Didn't like the obstacle of not being able to communicate with owner prior to rental. If I could not park the car where I picked up the rental it would not have been an option and I could have got stuck in the situation.

Terrible experience. Do not use this company. They use exorbitant and unfair fees on the front end and back end. My car arrived over 1 hr late and I wasn’t compensated, which was fine. However when I communicated with the owner I was going to be 30 mins later with drop off well in advance, I was charged an extra $100 to my credit card without my knowledge or communicated by the owner. I would never use Turo again!

Yet a second Turo amazing, simple and effortless trip. Turo is my saving grace in regards to last minute or even in advance car rental needs. Hosts, amazing. Ease of use, amazing! Definitely recommend to many friends. Will definitely continue to use!

The car was in great shape and performed well. The use of FINE Parking for pick-up and drop-off was an excellent experience. Shuttle was quick and service there was cheerful. My only complaint is that I needed an ice-scraper for morning ice and did not find one in the car.

Thanks Turo! It's cheaper than your regular rental car. It's like Airbnb for rental car. So far I had great experience with Turo. Booked 2 times so far. Very easy to browse cars. A lot of selection of cars. No complain so far.

This app was so easy to use and navigate. It was simple and easy to do. When picking up the car the app tells you exactly what to do. I love how I was able to communicate via messages with the person we rented the car from.

This is the worst company ever!! They make you overpay them so they can screw over the renter and the rentee. Turo is a joke of a company. DO NOT RENT CARS FROM HERE!! DO NOT USE THE INSURANCE. IT'S A SCAM FOR BOTH PARTIES. Your car is covered by the cheapest ** insurer there is and it’s not Liberty Mutual who we pay for!! Turo is a scam to steal customer’s money. Then to steal 50% of renter money to you use Turo insurance. LOL. It's a lie. You don’t believe me. Well sorry to tell you I am a victim of Turo 100% as the renter.

My first rental was in San Diego with mixed results. I didn't receive prompts to take photos or any other pertinent info. The second was in Austin where I got step by step instructions at the beginning & end of trip.

Great all around experience. The whole process was quick and easy. A really great alternative to renting from a traditional car rental place. My rentee was in constant contact with me. Any questions I had he responded in a timely manner. Great app. Will definitely use again in the future.

This app has many great features that appeal all types of people. From all types of vehicles, to having people respond in a timely manner, to having great customer service from everyone on the app. Thank you for making my times enjoyable!!!