Turo Reviews

The Turo experience was great, I’ve been renting cars for over 25 years. Stumbled upon Turo 2 years ago. I was thinking, "Why didn’t I think of that." It is a great app. I tell all my friends and family about it. Will never rent anywhere else again!!!

The BMW was delivered on time...clean....with courteous owners. I will do this again!!! My days of standing at an airport counter for a rental are over!!! This was my first Turo experience and I will definitely use Turo anytime I need a vehicle out of town.

I enjoy the rental. The car was clean and the price was ok, the breakdown of charges and credits didn't add up though looking at the receipt it said I had a credit of 40.00 but Turo sent an email saying I had a credit of 12.68..

I will definitely refer this service to friends. The service was great and the prices are phenomenal. Clean car, friendly transaction and great choices to choose from, all for a very low price. I will be using this service again very soon for another family trip.

This was an easy, easy transaction. Loved the ease of using Turo! I like being able to pick my car appropriate for my trip and my budget. Love the drop off and pick up - no long lines at the rental counter.

I was DELIGHTED with the car and DELIGHTED with Justin. I just was a little disappointed with Turo. I had questions about the insurance as I think the website is quite ambiguous. The answer given (online chat) was also vague. It was frustrating I couldn't SPEAK with someone at Turo.

Beautiful car! Very well maintained and super clean, easy contact with owner. The day we rented was raining a lot, all day! But no matter the weather, we had a great experience on my daughter's prom day! Thank you guys!

I rented a much cheaper car, but when that vehicle became unavailable, Turo made it right. Turo was quick to problem solve! I definitely will use Turo again and will suggest my parents use it too. Thank you Turo. I've never driven a Subaru, but the vehicle we got was new and clean.

Wow, what a phenomenal automobile! This was my first experience using Turo, so I was a bit nervous. Emil, was definitely a true gentleman and he made the process very easy. I chose to pick the car up instead of having it delivered. Emil, allowed me to pick the vehicle up an hour early which was great and when I arrived he was waited outside. We shook hands and he briefly explain any details I needed and I was on my way.

The people we rented from were very polite, friendly and down to earth. The car we rented drove wonderful. It was quite an experience and we look forward to renting again. I also recommend several people to the site. I absolutely love it.

They took $367.10 from my card and that's bs. Tried to say I return car 3hrs later only an hr due to it storming and navigation system, I would never rent from them or tell my friends and family if they going to RIP you off like that.

It was a very simple experience. I got to drive a great car. I got a cheap price!! This is a convenient way to get a car you need. I will use this service again and tell all my friends. Great for business too!

Service was great. Had blizzard at home first day of trip so was disappointed. I still had to pay for the day I didn’t get to use it. But everything else was great. Car ran great. Drop off and pickup was a breeze.

It was my very first time using the app, and I will recommend to friends and family! Very convenient and easy.! The owner of the car Marcus was very attentive and respond to all my question quick. The car very spacious and comfortable to drive!

Very easy and professional service! Will use Turo in the future! The car was just as expected. Bruno was very informative. The prices were well within a reasonable range. We were late in return and Bruno worked it out fairly. Again I’ll return in the future.

I was able to locate a rental very close to my home. The car was in excellent condition and immaculate. Owner was prompt and professional. Pick up and drop off was very simple. I will definitely rent from Turo again.

The rental included very easy pick up and drop off. The vehicle was super clean and spacious! Even though I did not use it, I loved seeing that FasTrak was included with the car. I would definitely recommend renting from Eli and look forward to renting from her again in the future!

The system was smooth once I figured it out. Suggestions; pinpoint car location vs just vehicle description, lot, & tag #. If you can unlock via gps you should be able to track for your customer. Also I may never use the system in adverse weather as pics & upload would really be a drag in bad weather. Josh was a great host with the communication I needed.

Turo is amazing and I would recommend it to anyone. It’s so convenient. I have used Turo twice and I plan on using it many many more times, Rental car places are going to go out of business because Turo is taking over.

We loved the rental and the process of everything how smooth it went. I didn’t have the best service when uploading my photos before and after. We had a tiny problem with the Jeep but quickly figured it out but it was a bummer to have it be a problem during our trip. Love this and will definitely use again.

This was my first TURO experience. The car was great! My Hostess was very accommodating - both of my flights had status changes last minute. Melinni was very understanding. I will use this service again. Better selection than traditional car rentals.

This was easily the best car rental experience I have ever had. I was easily able to schedule my rental from the app and on top of it I got to drive a cool car! It was clear that the car was well cared for and I didn't have to worry about how previous drivers treated. Communication was easy and effective through the app.

I'm interested in finding out more about developing a Turo business. I was particularly impressed with Wilmer's level and speed of contact and his work to make sure everything went smoothly and that I was satisfied and would like to discuss his business with him at some point.

Flexibility and great communicator for coordination - both owner and TURO staff. Very dependable and the Cube was great. The options for car selection was great. Only minor thing was vehicle could have been cleaner in the interior. Exterior was washed and nice. I would do the same again the next time I go to Vegas.

If you just want the cheapest ride from point a to point b, go with Enterprise or some other rental car company. If you want to rent a specific vehicle, Turo is the best! I love the selection of vehicles available.

This was my first time renting with Turo and I had a very good experience. It was fast and easy and about half the cost of a rental through a normal rental agency. I will definitely be using Turo in the future.

I had a pretty good experience renting with Turo. All because of the owner Alicia! Her communication was great and she was very accommodating. There were some issues with her brakes and a turn signal going out, but me and her were able to work it out and get the brakes replaced and turn signal replaced for safe return home!

The car owner sent a friend who made us wait and check out took around 45 minutes. No pictures, walk around, confirmation of mileage, nothing like other times I used Turo. I immediately let the car owner know the brakes we’re beyond squeaky and grinding. He didn't answer, was nice at check out, said the car looked good. Then accused me of leaving the car messy and exceeding mileage. I already gave him 5 stars based on return, but this has been a mess and if charged, I will file a complaint with my bank and the Better Business Bureau.

Renting through Turo was very straightforward. Sergii was very responsive and upfront with me. Showed the minor existing damage on the car and walked me through the process. Overall, my experience could not have been better. Will definitely be using the app again.

Hey, my first experience with Turo was outstanding and I contributed that to the customer service, the ease of establishing my account with Turo and Bihn whom was my direct auto contact. I will continue using Turo and all of my travel destinations. Thank you. Jeffrey.

I had reservations 15 days before the trip with a suv. The day of the owner did not have the vehicle where the address she gave and then at the last minute she claim the vehicle needed a jump. A tow truck was coming to jump it. The whole hour and half I stood at there I never saw a tow truck or any one else pull up to jump start it but Turo customer service kept me calm, help find and call another owner and made my end experience so much better!

Simple. Easy. Affordable. Who would rent a vehicle any other way?! Super easy, and it feels good to put money in your “neighbors” pocket instead of a national company that doesn’t genuinely care about your experience. Each renter is basically a mini business that wants you to like them on a personal level. My guy Eric, he was awesome.

App is very easy and friendly to use. First experience was great, from the car, person who rented it, support provided and feedback. No bureaucracy, no hidden costs. Pick up and return very simple. Also very easy to change your trip if desired. The entire experience is pleasant. Will do it again.

I had a wonderful experience. This was my first time using Turo which they super exceeded my expectations. I received excellent service and will recommend family and friends. The car was filled with gas and ready to go. I was able to get all my questions answered before and after the trip.

This was the first time we used Turo. I was completely pleased. Our Volkswagen we rented was beautiful and a pleasure to drive. Roberto, the owner was kind, and very efficient, and also very accommodating when our flight times changed and traffic made our return of the car late. He was a pleasure to work with and I would not hesitate to use Turo again. Thank you.

Megan was helpful and responded to all my messages promptly. She was there on time with car and had someone there to receive it when I returned. Was a great experience. The only draw back was I came in to Honolulu on a cruise ship and had to pay for taxi to and from ship, which I was not aware of which added to cost. My friend who has used this service had car brought to them.

Very easy and fast to rent a car that you would love to drive the hosts are kind as well. You would think it's complicated but it's actually fast, easy, and very convenient opposing to going to car rental store.

Nice, simple and easy. Basically hassle free.. Using the app was a breeze and there were plenty of selections. I even viewed multiple states and there were a lot of different options with reviews on the lenders. Overall good experience.

I received the car clean and with a full tank of gas. Reagan was very accommodating with my trip. The car was a great selection, next time I need a car, I will choose Turo. I traveled with my son and we were both happy with the car.

Turo has been a life saver when it comes to traveling both for flexibility and convenience. No other car rental company/program comes close. The vehicle options and pick-up/drop-off locations make it a breeze while the rates are typically far more affordable than rental car companies. I tell anyone I know who's traveling and needing a vehicle about Turo. I look forward to utilizing Turo again in the near future.

I'm not sure where the disconnect is and why customer service is the way it is, but it seems as though no one knows what they are doing. They make things a lot more difficult than it should be. I was trying to rent a car for a about a week and they kept giving me problems. Either your system sucks that bad or you guys hired a bunch of incompetent people. I refuse to give them my business and I will definitely let others know not to use this. Oh be sure to read every posting and learn about hidden fees. This is by far the worst business I have ever dealt with.

My wife ended up with vehicle troubles with 300 more miles to go on her trip, the only vehicle we could find was a lovely Merc GL, fit all the kids, it was great! The lady we rented it from was unbelievably helpful and kind. We had such an excellent experience, I'd absolutely recommend this to anyone.

We rented Mutaz's minivan. Everything went smooth and was easy. The only problem was that the app would shut down every time I tried to start my trip.. Mutaz was happy to take care of that on his end. Drop off was easy too.

We rented a 2017 Honda Civic from Reginald ** which was exactly as described. He was most cooperative and made this rental experience go without incident. We would absolutely rent from him again when are back in the Tampa/St. Petersburg area.

$86.00 rental for 1 day and then tried to charge be a cleaning fee for not going through a car wash. Way better off getting a rental car at airport. Difficult to communicate and expense in the long run. Now it doesn’t even want to submit my feedback.

Rented a very nice Tesla Model 3 only 30 miles away. Process was straightforward. Only complaint was I kept seeing references about getting $25 off your first trip but it turned out since I had signed up on my own (no one referred me) I was not eligible for the $25 off. I took the initiative to research Turo and sign up only to be penalized vs someone who had used a referral code.

Very easy process of renting an car especially if your under 25. Only 15$ extra charge if your underage which is super cheap. Most do 20 or more plus and 200$ Deposit. Highly recommend!! My first time renting from them and I will most certainly be using again on my next trip. Thank you for making it an wonderful experience.

Everything was perfect. Car was delivered promptly without a hitch. Melvin was wonderful to work with and I would definitely use him again. He always made himself available by phone and When we returned the car Melvin met us right on time at the airport.

Turo is easier and hassle free from your traditional car rental companies. Great selection of cars at reasonable prices. The owner of the car made the process as smooth as possible with no problems. I really appreciated the 1000 free miles, it help out a lot.

I would recommend Turo to any renter looking for something that is quick, easy and less hassle and headaches than shuttles and rental agency lines. Eliminated wait times and made travel with an infant easy! Car selection was vast and I was able to get a car I wanted at a great price.

Great experience for renting a vehicle. Much easier than going through a traditional renting place. Very easy to navigate online. The prices are very reasonable. The person I rented from was very nice and accommodating. I would definitely rent from him again.

I rented a car from you due to mine was having a recall repair done on it and the one delivered to me was nice, comfortable, easy to drive no matter where I went even only needing it for the day. Had no problems with the person dropping it off or picking it up at location I chose and first time using your service.

Everything went exactly as described. Renter was present on arrival, stayed in communication during and pickup up the vehicle shortly after departure. The entire process was really easy. I will definitely use and recommend your service again for future trips. Thank you.

This was a great experience - it was easy to use, communication was great, there was no up-selling, and the car was wonderful! We had a change in plans and the owner picked up the car at our hotel for no extra charge. I will definitely use TURO again and will recommend it to all of my friends.

Allowing people on structured incomes to be able to have a an extra vehicle to be able to run important errands such as repairing your car, grocery, and everyday situations, and not having to ask friends or family members for rides to the store or whatever. Using Turo.com is a great way to complete your daily responsibilities and not having to beg for a simple ride to the store! Turo.com is the site to make sure that you would always have access to a vehicle so, you can do your stuff and at your own time.

Great service. Found out about Turo through various reviews on sites like Reddit and YouTube. Decided to give them a try on my last business trip. Extremely easy verification process. I had a rental booked within an hour. The pickup and drop off was effortless. 10/10 would recommend!

My wife and I were done in Fort Lauderdale, FL celebrating our 25th anniversary. One day we decided to head to Ft Myers because the weather on the east coast was cloudy and it was sunny over there. Used a Camaro convertible to get around. It was awesome to see people turn their heads as we drove by. Car was fast too. Loved it!

My family and I recently rented a car in Orlando, Fl from Turo. It was extremely easy and convenient. The car was exactly what was advertised. The owner of the car was very professional, friendly, and available to answer any questions. We will definitely rent from Turo again.

Evgeny was fine. He was there on time and very polite. I found communications with Turo very confusing. I never knew who I was to deal with---Turo or Evgeny. I was required to pay a pay for glass damage which was really not my fault. I will never use Turo again.

All in all, an excellent experience. The Turo system, the owner of the car, the driving experience were all excellent. The owner suggested that I swap the car. That was handled quickly and easily. I would use the Turo system again, without hesitation.

I am a host and my guest rented my Mercedes Benz car for 34 days. He drove 6000 kms on top of the allotted limit, my pricing clearly stated that there will be a $2 per kilometre charge for every extra kilometre driven over the limit. Turo reimbursed me only $1750 towards the depreciated value of the car for the gust driving extra 6300kms and not by the per kms charge clearly mentioned in the pricing option set by the host, this is very unethical and highly unprofessional of them to pay the depreciated value and not calculate the earnings as advised by the host in ADVANCE! I guess they would fix all these issues the day when someday a bigger company would give them a tough competition, until then these robbers would do their best to rob both sides. (Guest and the Host)

This was my second time using Turo for travel, and it is awesome. Pick up and drop off right at the door. A nice vehicle, maybe a little older than the rental fleets, but clean and well maintained for a significant overall savings. I will continue to use Turo and highly recommend it to all my family and friends.

As a supporter of Turo, frankly I'm disappointed with the so-called "extras" and this will be my last rental until somebody fixes the "rip-off extras"! I am currently renting a car out of MSP Airport. When in the renting process I looked for a car that I like to drive at the least expense. To my surprise, ALL the cars I looked at had a so called "Delivery Charge" ranging from $20 to $80, first time I ran into this, almost like a metropolitan wide screw the customer campaign! OK, I needed a car and the cost was considerably below the standard rent car programs so I picked out the car with a good rating and a $20 "delivery" charge.

This is a brilliant platform! Turo saved me major money as a renter under the age of 25. Pickup/drop off were easy and safe & I’ll definitely use this again! Highly recommend giving it a try if you’re on edge about this platform.

The car great. The experience was good as well. The only complaint that I would have is at the end of my trip I had to clean the car. The owner was nice to work with. I would recommend him. I would also rent again.

My trip started when the car I booked was swapped for another similar car. I grumbled a little in the Turo messages but took the new car anyways because what choice did I have? I was met at the pickup location after a 10 min walk from the airport by the car owner. He seemed friendly and was concerned about the fact I complained. I said my wife had reserved that specific car because it was her favorite color. He asked again to say I'm satisfied on the app. We had planned on renting the car for one day over what our trip was for because we knew we would be driving over the mileage.

We rented from Turo for the first time this month and it was great! Great prices, great car selection, and flexibility made it so easy and fun. Will do it again! I especially love that you can rent cars not usually available through traditional rental services.

Micheal is a great host. I appreciate him so much. Thank you Micheal for helping me out. Your kindness is super appreciated. I look forward to renting from you again. The van is very roomy and runs great. I'm so happy that my friend Keea recommend you. Thank you again.

Hidden fees charged after make me never want to use this service again. Not explained up front and as I can see in other reviews a common tactic by car owners to pay their fees. Won't rent again from Turo and will make sure to share with my friends. Hope the $29 was worth it for a lost customer and negative word of mouth.

We brought the car back with less than 3 gallons missing from the tank and were charged 75. Plus they said we went through a toll road which we never did. Instructions for getting out of the parking area didn’t work. Had to contact the host. Not my best experience.

I was skeptical in the beginning. The app, quality of vehicle, performance and communication with Daud was so easy. He was very kind and polite. It’s cheaper than renting from a bigger company. I would definitely recommend to family and friends if planning to rent a vehicle and use TURO.

Turo is incredible. I’ve only had great experiences. Quick, easy, and exactly the car (and condition) I was hoping for. They make it easy to book, and easy to connect with the car renter. I highly recommend this app. Prices are always cheaper than the competition, and quality is high.

If you have zero issues with pickup, return and your car has zero mechanical issues, you will love this service. I know I did. But if you have ANY issues that require customer service involved prepare to get screwed. On the last day of my trip my car would not start, So I called Turo and they said they were going to have a tow truck come. I had to get to an airport to catch my flight so I took a $90+ uber ride. I have videos of the car not starting, I tried to jump the car and it wouldnt start. I googled "Mustang Not starting" and it turns out this is a common issue that the engine won't turn on.

This was our first Turo experience, it was an easy process to follow. The person we rented from was awesome and very helpful with information about the area we would be traveling to. We picked a convertible Mustang to cruise around Honolulu.

I and my friends had a great first experience with Turo during our trip to Jacksonville. Our renter, Trevor and his associate, Matthew, were both extremely professional and respectful. Our only regret was choosing a vehicle without cruise control and that we went over the initial miles limit of 750 and have had to pay the overage but neither issue was on Turo or our renter. I love Turo and will be recommending it to all my other friends!

We went to Arizona for a week, everything went exactly as Turo said it. This was our first time using Turo, had some hesitation but used there chat option a couple of times prior to leaving and had all concerns and questions answered. Definitely will use again and wouldn’t hesitate to recommend to a friend.

I have used Turo twice now. My last Turo experience in San Francisco was quick and painless. I rented a 2015 Ford Mustang and drove around with the top down throughout the Bay Area. Everything was ready to go for pick up and drop off. Would definitely use Turo again!

The customer support staff are amazing and extremely helpful. I really like the chat feature as it is convenient to get help and multi task. The one recommendation I have is regarding the requested photos. As a first time Turo user I didn’t even think to take photos of the inside of the vehicle, the app only prompts you to take photos of the outside and the dash.

I think that everyone who uses or decides to rent a car should have unlimited miles specially when you are driving a distance to a place because charging the consumer the extra miles used on the car is not good way to rent a car.

We had issues with initial vehicle bur Turo and owner were very responsive replacing vehicle. Remainder of trip went well. Vehicle was a van. Price was very reasonable. It accommodated our beach items and my bike. We will use Turo in the future.

Shawn was terrific to work with and made everything very convenient, plus it was way cheaper than a rental for the size of SUV we picked. No waiting in line at the rental car counter or making your way through a parking garage. Shawn picked us up, drove us to where his other car was parked, went through the car check with us, then did the same when we dropped off the car. Easy!

This was my first Turo experience and it won’t be the last. We rented a RAV4 from Daniel in Dallas. Curbside airport pickup, clean vehicle and Daniel was always quick to respond. I’ve told a number of people about my positive experience. Looking for our next vehicle in Montreal!

I had a great experience. Curbside pick-up and drop-off were very convenient, the booking process was very easy and communication with car owner was great (immediate replies). I have consistently rented with Turo and the level of detail you get with Filters to find the car you need is awesome. You are not able, for instance, to identify AWD cars when renting from a typical car rental company and this is critical when driving in snowy areas.

This is my 2nd time renting with Turo. It’s always an easy process. I refer them to so many friends & family. I’ll always rent from Turo! From reserving & returning the car, it’s always an easy process. Then you always get an email from Turo saying thank you for renting from them. Pretty awesome. They treat their customers with respect & I love that! They always make me feel like it’s my 1st time. Great service.

This was my first Turo rental, it was very easy convenient and has changed the way I will rent in the future. I can't say enough about Jared whom we rented from. He answered all questions and was very easy to work with. I will definitely be using Turo for all my future rental needs. AAA+++!

It was an affordable way to get around without the hassle of big rental companies. We will continue to use Turo when we travel with our big RV as a convenient way to get around. Communication with the host was pretty good. Only complaint is the app would not send the email to approve a second driver. It said it was sent and pending but no matter how many times I tried it never showed up in the email.

It was easy convenient and cheaper than a car rental place. Easy pick up and drop off. Loved every minute of it. My host for the vehicle was easy to get in contact with. I already referred friends to the app.

Raja was great to work with and the car was good to drive. Everything was in working order and for a newer car, the price was right. It was so easy to pick up and drop off the car curbside. I would definitely rent from him again in the future.

This was my first experience using Turo and I was very happy with everything. It was so easy to use. Turo and everything went perfectly from booking the trip to end, I even extended my trip twice and that was very easy! I can't wait until I need to rent a car again! The variety of vehicles is so much better than standard rental company and app is much easier and quicker to use.

Car owner very responsive and prices are great. TURO offers a good variety of vehicles. Definitely I will use TURO again. For this trip we were able to get a big size suv 4x4 for the weather conditions in very good condition. This was not comparable to a regular car rental!!

Everyone I communicated with and met stayed in constant communication. Julian who picked me up is very good with the process and with people - I will definitely use this provider's cars in the future. This was my first time with Turo and will travel this way again, just a lot easier process than a rental car company.

I rented a 2009 Toyota Yaris from Kirk in late March 2019. His car was clean and easy to operate. Kirk communicated well and was very friendly. Overall, I rate the experience as excellent. Thanks to Kirk for sharing his car.

Our experience was great. It was an easy transaction. Easy pick up and drop off. The app works great. The ability to see the car you get and connect with the owner is a really nice feature. I was skeptical of the insurance portion of it. But after reading a few good articles I was reassured of what the right thing for our family rents was. Thank you!

I was very happy with my experience. Pur car host was very reliable and had wonderful communication with us during the entire trip! One thing I'd remind people when using Turo is that you ARE renting from an individual using their personal vehicle, so the vehicles are not brand new and are used! So don't be disappointed if a car seat has a rip, or there is rust on the car!

Easy service! I’m so happy with my rental car (convertible Jaguar F-Type) and the guest service was awesome! The price was worth every penny. Hunter, my host, was so personal. Tampa, Fl traffic is terribly congested, and he was so patient!

We rented the truck to drive our family to Charlotte, Nc & Our experience was great & Our service was handled professional and the guy was prompt and the truck was nice and clean. Thank you. We will rent from you again!!!

I had a wonderful first-time experience using Turo to rent a car. The app and website helped me be too confident in my first ride and made the transaction process easy, efficient and seamless. I've highly recommended Turo for car rentals since, and will be booking again through this service in the future.

I loved using Turo! So many cars to choose from! Pick up and drop off at the airport was simple and convenient! Sooo much better than renting a boring and generic car from the airport. Jason our host, was very helpful and accommodating. I will definitely use Turo next time I need to rent a car and have already recommended it to our friends and family.

Great experience, so much easier than going through the car rental companies process of taking a shuttle and waiting in a long line. Also liked no hidden charges and upgrades. Renting from Robert in Las Vegas was a nice process because he picked us up and dropped us off at the airport.

Was a great first time experience with Turo. Easy pick up and easy drop off. Found it to be much easier than normal rental car services and also cheaper. Especially depending on where you're at. Will definitely look to go the Turo route again when I need a rental car.

Car rentals in Nashville we're DOUBLE the cost and nowhere near as convenient. Our host was so accommodating that it was like having family in town. A great experience all the way around. Will use this service everywhere from now on!

Rented twice in Turo, both times it has been a pleasure. Consider doing this myself, but unsure about insurance. The Tesla was definitely worth the money, and was like a trip into the future. I’d like to see a future overhaul in the user interface, as well as a better way of understanding the different types of insurance and cost.

Our experience with Turo (first time) was terrific. Tres’ VW Passat was clean inside & out, was fuel efficient, and easy to drive. We were especially pleased - that given the fact our return flight was cancelled, Turo/Tres successfully extended our rental for an additional day. We look forward to future Turo opportunities after this experience. - Sandy & Dan.

I had a really great experience with Turo. I rented a car that was exactly what we needed for our short trip. The man that we rented from was so nice and very responsive. The Turo valet team was easy to get to and very kind. I would highly recommend.

A lot simpler than renting from a regular car rents, place, in my experience. I like working with a person rather than a company. You know exactly which car you’re getting when you arrive. The car owner is so much more knowledgeable than the person you talk to when renting a car traditionally.

Turo was the highlight of my 2 month stay in Florida!! User friendly website, great response time, great price, great customer service. Fernando checked on my rental several times. Continue the service I experienced and expand your locations! Awesome business.

I am a long-time user of Turo; I have been using it since it was RelayRides back in 2010/2011 and have hosted my own car. However, hosts scamming to increase income are ruining the experience. Just recently I did a rental with Jonathan ** in Orlando, FL. After returning the car he accused me of smoking in the car (I am a non smoker) and provided "evidence" of photos of what appeared to my eye to be sand granules on the seat, not ash... this being a convertible... in Florida.

Renting through TURO is so much more convenient than any other car rental platform. And choices are abundant. I will be using it again!?? Deposit was reasonable and refunded on time. Only issue I experienced was the "not responsible for owners transportation to/from airport". Apparently the tell the renters that but not the owners. Mine was good about it though.

Turo was a great and easy resource to use to get a car. I had a bit of scheduling changes due to a canceled flight but we got everything in order and I got a beautiful car to use while I was on my trip! Use Turo!

10 days after our rental we were notified by the owner that someone other than my wife and I had driven the car - not true! Also there was tar in the wheel wells. When Jennifer picked up the vehicle nothing was mentioned about either issue. She should not be renting her vehicle if it can not be driven on Maui roads!

Awesome service and app. Very easy to find at great prices. I will never use Hertz or Avis again. I will recommend this to all my family and friends. Exotic cars and all price ranges for any budget are available.

Our host Ashley was timely and thorough in communication. The whole experience was easy to manage and get to. I felt it was an amazing price for the vehicle. Ride could've been a little cleaner. Overall, we would rent again.

I couldn't be any happier that I found the app for Turo! This was the absolute best rental car experience I have ever had! I needed a vehicle to transport 8 people to Busch Gardens for my daughters 15th birthday! Called & drove to every rental car business in town with no luck. Came across the Turo app & had a rental van confirmed in about an hour! My host, Gourmet everything, provided outstanding customer service! Very accommodating, helpful & made the whole process a breeze!! The rental van was very nice & I got a great rate for the rental as well!! I am so thankful that I found Turo & that I my host as well! I don't know what I would have ever done without you guys! Turo will be my go to for any further vehicle rentals!! I give Turo & my host 5 stars for an amazing experience!! Will certainly be renting through Turo & Gourmet everything again!! I have recommended both to all of my family & friends!!!

Rented a vehicle (Mitsubishi SUV) with Turo for a week while in Vail, Colorado with my family. I selected Turo’s basic coverage which had a deductible of $3,000. We unfortunately had damage to the windshield which we promptly reported to the owner and via Turo app. Turo initially sent me a quote document for $400+ for the replacement. A month later, Turo said the actual amount paid for the windshield replacement was $1,700+. I thought it seemed like a high amount so I called Safelite (their vendor) directly to confirm. They stated the quote they had provided showed in their system but was deleted since the work was not completed, they did show another invoice of about $1,600 where the windshield had been replaced.

Over charged. Ripped off. I booked a car with Tyler ** for a Buick for 7 days. He gave me a company vehicle with his logo on it. He was not at the address on the site for pickup. He was not present for the closeout.

My first experience with Turo and the person who I rented from in Las Vegas was fantastic. I have already referred a couple of friends to the Turo Car sharing program. The car was everything I hoped for and the owner of the vehicle was outstanding with his responses in a timely manner.

This was my first, and most likely last, Turo (San Diego) experience. Mina was not responsive to the issues I was having. The car was supposed to be delivered to the airport but instead I had to walk almost a mile to the parking lot where it was delivered. There was what looked like vomit in the car and had to wait 30 min for someone to come clean it. It looks like Mina and Linus have a large Turo “fleet” and it didn’t feel like that cared. I was told that the vomit was glue (why would there be glue spilled in the back of a car) and that the service engine light was for the oil change (which indicates they are not doing the maintenance required on the car) and the brakes needed work.

John has nice vehicles, his customer service is terrific. He picked me up, dropped me off at the stadium and took the car to the hotel for me. The car (a Volt) was clean and comfortable, got great gas mileage. If you rent this car, I would recommend having the charge cord with the car. I could have used it.

I truly enjoyed using the Turo app for my most recent trip to the Florida Keys. From the easy use of the app itself, and the cool features that I wish I made the time to discover before the trip itself, to the car, from its cleanliness to smooth drive, and our host, Robert, I had nothing but a pleasant experience and I am so thankful to have seen the advertisement for the Turo app on TV while booking my trip. What great timing that turned out to be. Will definitely use the Turo app again and definitely would keep Robert and his GLA in mind again for next time as well. Nothing but a pleasant, seamless experience. Definitely recommend to single people and families or friends traveling. I have shared with my friends and social media following as well. Thank you for making this wonderful option for travelers.

First time with Turo, great trip...love the text message communications ie the reminders for picking up and dropping off, it makes it easy to update reservation. Super cool to be able to rent the portable wifi with the car, we took our wifi everywhere, even riding horses and hiking. I have already recommended Turo to a few friends.

It was great to be able to rent such a cool car. Something that's definitely not available with the national rental chains. Owner was great and easy to deal with. Prompt and clear communication. App was very easy to navigate.

Tesla enjoyment. This process was easier than buying a Big Mac at McDonald's. I picked up the car from the designated spot, its was fully charged. I drove the car for two days and returned it to its original location. The car was spotless when I got it and when I returned it. I would choose this process every time I go away. Can't be happier with your service.

On the last day of my trip, the radiator blew and I was stuck in Trinidad, CO. Luckily my mom was able to lend me a car to get home. I have gone above and beyond for this vehicle and making sure it is fixed and I have been EXTREMELY inconvenienced by this issue. I have to take a day off work, WITH NO PAY, to return the vehicle I had to borrow to get home.

I would refer to a friend, but the follow-up rating process should allow editing. I completed my rating, but couldn't go back and provide comments. I am also unable to find my rating from a recent trip.

This was my first experience with Turo. I was visiting my son and he told me about it. The website was very user-friendly and there was a huge selection of vehicles to choose from. He thought I should get something really fancy but I was looking for a reasonably priced reliable car. I found a car for $39.00 a day and included 600 miles. The owner was pleasant, helpful and very easy to deal with. I will use the service again for sure.

This was super convenient and very straightforward! We had no problem picking and dropping off the vehicle! Turo provided us with the commute accommodations we needed! You even have the option to extend at your convenience while also being very easy to request through the app. You also have easy access/communication with the owner of the vehicle. Recommend to a friend any day!

Avoid this app/service and use more reliable car rental firms. If I could give a zero star rating, I would. I'm visiting San Francisco for a very important sales meeting, approximately 45 minutes from the city. Yesterday, I booked a trip via Turo and arranged to collect the car at 8am, giving me 1 hour and 30 minutes to arrive at my meeting. The trip was confirmed the previous day by Turo.

KIA SEDONA - Owner of the car is very nice and helpful. He is very Time punctual for delivery and pick up car. I found him also a generous person, he waived the car Tools payment for us. 800 miles limit is little less but I think it should be 1000 miles.

The vehicle was located exactly where indicated. Instructions for pickup and return were perfectly clear. The owner was very nice and the communications between were appropriate in number and tone. I would rent from this owner again. The app is easy to install. Choosing from the available options was the hardest part of the process.

First auto confirmed was an Audi. As I was a passenger going to get the car, taking Uber, I received notice from the host, who confirmed my Audi rental, that no cars were available. Wonderful!!!! Next I found a Pontiac Vibe and had to take Uber 22 miles to get this car using Turo. My advice is a cash penalty should apply to host who pulls a stunt like this, confirming a reservation and then, two hours before renter can get car, host cancels reservation. Vibe rental was satisfactory with the exception of having to travel almost 24 miles to get the vehicle as a substitute.

Absolutely would recommend Turo. Easy to do unlike going through a car rental agency. Was able to pick the car I wanted and knew the price upfront. Art, the person I rented from made the experience so easy with open communication about where to get the car and specific instructions. Would highly recommend this service for your next car rental.

The jeep I rented had no power windows or locks. The carpet was loose. The soft top was difficult to open. The owner left the car in a lot. I had to wander to find it. He is now trying to get extra money for tolls that I did not have and cleaning fee for no mess.

I was trying to rent a car for my work commute. I tried Hertz/Enterprise etc. It didn't work out plus way more expensive. I searched other options and this came up. I am beyond happy with my trip. The car I rented was great, gas efficient, and comfortable. David whom I rented from was accommodating, and very nice. I ended up extending my trip. Turo is not only cost efficient, they work with you in so many ways and way more options even drop off the car for you if needed. I will continue to rent from here.

Amazing experience every single time. It's fast, it's easy, it's comfortable and it's cheap. Actually so much cheaper than renting through a traditional agency like Hertz or similar. Super thankful for Turo. Rented in Denver twice, rented in Los Angeles once and I would rent again to be honest. Thanks team!

Pickup and drop off of the car was very simple. The car was clean when we got it, and there was a pass for a free car wash that we could use before returning. It was simple to pick up, and there didn't have to be any unnecessary communication or waiting around.

It was an easy smooth process, pickup location was easy to get to. The renter was very professional and kept good communication. The car was very clean and the price was decent, I was able to purchase the vehicle in advance without any issues.

I enjoyed my experience. I will definitely recommend it to a friend. I'll most definitely be using Turo again in the near future. My renter was extremely nice and very helpful. The convenience of this app is everything. Thanks Turo for an awesome experience.

The easiest way to rent a car. It was so convenient because we picked it up at the airport right outside where we picked up our luggage and dropped it off at the departure gate. No getting on a bus and having to wait in line at rental places.

I had some furniture to pickup nearby, but I didn't have access to a vehicle that would fit it. I searched Turo within a few hours of when I needed to leave. I found a vehicle that worked I was driving within 15 minutes. I definitely recommend the lower deductible insurance option.

Very easy. We rented a great little car with just the right amount of miles. The pick up and drop off experience was easy. When we needed assistance signing up, customer service was very pleasant. I would recommend this to a friend.

I rented a Dodge Charger. This was by far the best experience ever with a rental. I encourage anyone who would like to try this, give Turo a shot. My experience was amazing from start to finish. My host was very pleasant, personable, and professional. The car was in perfect condition, basically brand new. Turo exceeded my expectations! I'll definitely use this service again.

This (Nissan Rogue) is a satisfactory vehicle, low cost, easy rental. The Vehicle did have a lot of body damage. It Ran well no issues. There was plenty of mile allowance. Problem with messaging system through app. Owner met me when picking up.

Smooth transaction. Used Turo past 5 years for spring break trips. Half the price of the big car rental companies. Highly recommend. Easy access to/from airport. Cars are always in good condition. Look forward to using again next year. Enjoy the variety of vehicles available.

My experience was great, the host was friendly and helpful with all the features on the car explaining different options to drive on, he even had the car nice and washed before picking up the car. I would recommend and rent out the car again from owner.

My car was great. Hit a Jeep compass from Scott! The service and communication was superb!! A car was there at Turo upon my return to take me to the airport. I was traveling alone as a female. I felt very safe!

Turo is awesome and beats normal rentals. Owner was very kind and vehicle was perfect. I will never use another rental company unless I had no other option. My wife and kids very very pleased we didn't have to go through the hassle of being shuttled around the airport to get our rental. We were met at the airport terminal and delivered back to airport parking. Thanks again Jose and Thanks Turo. I will be back soon.

We really enjoyed the experience and it made the trip a lot more stress free. Really thankful for Turo and also Henry, the person whose car we rented. I would recommend the app to anyone traveling for a weekend or taking a road trip.

Great experience, easy pick up and drop off and good communication. I definitely will be using Turo for all my future car rentals. It's great that you can filter your search to the exact car if your liking! Communication was great between Turo and the person whom I rented the car. Overall great experience.

I was recommended this app by a friend who heard about it from a family member who rents out their car. It’s a typical bait and switch tactic, shows a catchy price then raises as soon as you check out with convenience fees, delivery fee, etc... The way I understand it you are delivered the car to the airport upon arrival but not the case. I had to call for a shuttle because of the hour of arrival, wait in the cold till pick up then over to the holding lot where you walk through isles looking for the vehicle. Make sure you read the fine print because you only get 100 miles per day cap. Then after the fact they want to charge some kind of airport fee I was confused about. My advice, stick with a reputable place like Hertz or Enterprise. The vehicle I had was falling apart and sounded like it was gonna explode.

Very fast and easy to enjoy a variety of cars to rent. I would rent another car again. The insurance prices are a little crazy. That’s the only thing I have to complain about. I would refer a friend to rent a car this way.

Very unpleased. Rented a high end sports car. Paid 153 a day for a piece of ** Porsche. The driver left ashes and smell of smoke, the tires had to be aired up daily. It pulled to the right. The steering wheel felt as if there was play in it. Smh. Car was supposed to be inspect by Dia in Denver. Obviously they didn’t catch the ashes in the ashtray and all over driver side floor mat. I was charged 60 dollars for smoking even though I don’t smoke from the owner of the pos. Smh. Bs.

It was nothing less than fantastic. One recommendation - on receipt of final charges one should have ability to add gratuity for driver service when car is delivered and picked up. Moses made drop off and pick up very easy. I was a little rushed getting to airport and realized I didn’t compensate Moses for his excellent service.

Very cool car rental app. Easy to use and had free drop off and pickup. Owner also had free car wash. Price was cheaper than a local car rental. Will use again. The car was clean and ready when my time was determined.

Very quick and easy to use! Everything was done through the app, which made it convenient, and fast. My only recommendation would be to show the message notifications on the application, as opposed to it being sent through the Turo email.

I used Turo for the first time in LA and I wanted to drive a Porsche (dream car). Not only was the price fair for the car but the service/communication was incredible! Jeff really made my dream come true driving his Porsche and I’d recommend anyone to use Turo!!

Still waiting for my deposit hasn't came Thursday yet. Also I tried 3 different cars. Would like if people would be held to re t after they agree. Also the vehicle I had had a engine light on and a cracked windshield. Other than that the service was fine.

Used Turo for the first time last week in Austin Texas when rental cars at the airport were outrageously priced. It was a great experience. It was super convenient to have our car waiting outside the door at baggage claim instead of the hassle of dealing with a rental agency. Also we were able to just drop it off at check-in and didn't even have to fill up the tank the owner did it for us and we just paid the cost to fill it up, no crazy $10/gallon like they do at a rental car agency if you don't have time to fill it up before returning. Bottom line, great app, great car, great service, definitely using again and recommending to friends.

Ryan's BMW was great, arrived on time with a very smooth transition. I am especially appreciative of the fact that we left a cell phone in the car and Ryan was able to return to the airport very quickly with it so we didn't have to leave town without it! Two thumbs up!

The Turo APP is great and the service is easy to use. Searching for the cars is easy, with good description and details. I love the prompts with instructions at the beginning and end of the rental period. Everything was very straightforward. I will definitely use Turo again.

Awesome experience. Everything went very smoothly! Would definitely do again. I had a great time renting my vehicle and it was very easy to pick up and drop off and I would definitely use this app and this renter again. Everything went very well and I'm very happy with how things turned out.

First time Turo user. My first car's window malfunctioned and stopped working while halfway open. After returning to Turo lot, was on phone with support for 3 hours. Valet were very rude and did not function as a cohesive unit in providing good customer service.

Very nice car with thoughtful extras (phone charger and holder). It was economically priced versus other options. Car was easy pick up and drop off at airport. Good communication with host for logistics. Will recommend to friends and use Turo again.

Turo is a whole new way of renting out cars. It's a lifestyle in my book! I'm a huge car enthusiast and I care very much on what I drive everywhere I go! So Turo gave me that opportunity to do just that! Renting out any car anytime anywhere is just amazing! Plus it gives me a chance to test out on how other cars operate day by day and actually putting it into your own garage! Nothing beats that test drive of taking the car home! Turo is the best thing that’s happened yet for car rentals! Plus these are actually someone’s car owned and cared very well! Not some rental company that just goes day by day.

This was my first time using Turo and it was so much better than a traditional rental car company! Picked out a car that we were really excited to have the opportunity to drive and were more than impressed with the owner's communication and end result!

My initial rental was cancelled due to the vehicle being damaged in an accident. Unfortunately the cancellation occurred the day before I was scheduled to pick up the vehicle. Turo not only notified me right away, but they provided alternative vehicles that matched my parameters in the notification. They even took it a step further and offered to cover the cost difference, which saved me $210 and didn’t disrupt my trip. With this level of customer service, I will definitely book again.

1st experience with Turo was very mixed. Finding the car with my budget-good; Inputting my info on the laptop to get verified-problem (1st need for Customer Service); Ordering car-good; Having the airport pick up misrepresented on their page caused me to cancel that car-problem; Finding out I could only get credit for new car not full, immediate refund-Big problem; Having Customer service help again-good (they're well trained, helpful and patient). The fact that I needed customer service help 3 times-problem. Final car-good; Host-good; drop off-good. I'll try it again for another trip, but that was an unusually steep learning curve for an app/service.

I was a little skeptical of using this service over a known rental car company but I am now glad that I did. It saved me money and time, and was super convenient! I will definitely be using this again.

This was the first time I used the Turo app and it went very smoothly. The car was great and the whole experience was positive. There is a huge selection of cars in all price ranges. Will use again in the future.

Airport drop off and pickup are the best! No shuttles to rental centers. My Turo host was very communicative and helped us out very much! Even brought back a family members phone we they left in car. I would recommend turo over the more expensive rental car agency’s.

It has been a smooth ride so far especially that I rent last minute using the ok instant booking feature. I think that it is a great app to use and would recommend it to anyone I know. It can be helpful.

The app and rental experience was fantastic. Easy pick up and drop off curbside at the terminal was awesome. Communication was fantastic and took all the guessing out of the equation. Made our wine country trip fun and stress free.

The night before I was to come home from California. The ignition locked up. I called roadside assistance. They came. They couldn't fix it. They towed it but I was left stranded. I had no way to get home and I just think that you guys should have a better way of handling the situation when cars break down and your customers are getting stranded and I was stranded out of state. That's not cool.

I was referred by a friend for this. I created an account back in 2016 but never used it. I forgot my password and requested a password reset. Well it kept giving me an error so I just created a new account with my business email. When prompted to confirm my new email I got the same error message. I tried to chat but it took over 30 min for an agent to answer. I had to google a number for them as it is not on their website.

There were many advantages to renting from a local host: Obviously, the price was extremely affordable. The vehicle was clean, well-maintained. Host was less than 5 miles from my own home; took a ride share to pick up vehicle rather than having to spend another $50 having to get to and from the airport to pick up and drop off the vehicle. Easy check-out and check-in. I would definitely rent from Turo again!

This company is a nightmare, I've had great experiences but when things go wrong they are awful, I wanted some queries answered before I booked, they told me to make the booking and mark it as "NOT A BOOKING" (that's the only way to contact the host). I did as asked and for whatever reason the host accepted it instead of just answering the query and although the host was most helpful the booking didn't go ahead and had to be cancelled, soon as the cancellation took place (three hours after the inquiry) Turo took $280 off my card, it's almost impossible to contact them and now I'm told they will consider my request. Will NEVER do business with them until they sort this.

I had an excellent experience, Ms. ** was friendly and easy to talk to. The Kia was clean inside and out and full of gas. Her price was fair and I really appreciated her patience when I needed to push back my pick up time. I would certainly rent from her again.

There is NO CUSTOMER SUPPORT. Clear and Simple. Found out that we were being taken to collections, for a ticket that we knew nothing about?! Never received any kind of phone call from billing, never received proof of any ticket, just was told that we were being sent to collections for lack of payment. Tried to contact billing using their archaic "live chat" option. Went back and forth for 40 minutes with the "live chat" operator, who couldn't find the account. Then once he found the account, he told me what I already knew, "you owe for an unpaid ticket"...

Thomas’ 1982 Mercedes 380 SL - Thomas met us at the airport and we happily drove off. As with any car, you have to get familiar with the machine. I loved driving the car. It got a lot of looks. Very cool. I like the option of renting a private car.

It was so easy and a brilliant experience to use Turo. Made either so easy to contact the person and also had great reminders and timely updates which made my travel smooth. Would recommend to anyone whom I see. The interface was brilliant and the transition was seamless.

Awesome experience. Have the chance to drive or ride in the car you dream to drive. Or just rent a car to get from point A to point B. Turo is my new and only way of renting cars to handle business or pleasure.

Easy rental for best price. Pick up and drop off location was perfect. I returned vehicle early and got a refund. Communication on the app was also great and on time. I recommend everyone to use this app! Great experience!

This was my 1st time renting through Turo. It was an easy rental process & much more affordable way to beat the airport car rental prices. No airport fees & taxes adds up. When traveling in the future if I need a car rental I will use Turo, you should too!!

Very convenient and easy to rent. You literally just show them your Driving License and you get the keys. I didn't even have to pay a deposit. The rental was very clean and I did not have to worry about any issues. She even offered to take me home after I dropped the car off but I already had a Uber coming. I will definitely recommend Turo. You will not regret it.

I had a great experience with using Turo! Riki was very professional, nice, pleasant & very theral with patience! She informed me I can call her any time or text! The car was AMAZING, I LOVED IT!!!! I would refer anyone with great intentions to use this. It’s a guaranteed to be happy I must say!

My first trip experience with Turo was amazing. The response time was in a matter of seconds and the communication between the host and I was very convenient and nice. I also got picked up and droped off at the airport and my host was really nice and punctual. Everything was so easy and hassle free which made my vacation very worry free and I am never going to a rental care place again. Turo is the ticket for me!!!

Such a great app, and way to get a vehicle for a short time. Was super easy and the vehicle was great. Wish it was available in more areas. I travel at least once a month where I have to rent vehicles. This is a way better way to go.

Turo app has personal help fulfill my dream in driving multiple cars with actually having to buy them. Also how easy and accessible it is to use. The customer service they provide is also great because they try really hard to satisfy your every need to have a great experience at the end.

Great prices, communication and services. Highly recommended. Car was in good shape and I love the whole concept of the Turo brand. I travel all the time and now I have a new car rental agency to help me wherever I go.

I enjoyed my first trip with a stylist Black on Black lifted Jeep! Would refer to ANYONE! My host was very resourceful and helpful throughout the whole process. He made sure I had everything I needed, for my trip to be smooth and fun.

The car pick-up and drop-off was very quick. The car was great on the road and was fuel efficient. I didn't have any issues with the vehicle during my trip. I would add an option for the car owner to rate how clean their car is so that the user can return it in the same state. That way if there's been rain or sprinklers or someone who has used it to go to the beach that there's an expectation the user has of how clean the car is.

This was my first time renting from Turo. My experience was nothing short of fantastic. The car was clean late model option filled, and without a doubt better than anything I could have hoped for from another rental agency. It was waiting for me at the airport gate, and dropped off at the departure gate. A very pleasant experience all around.

I would like to search for specific cars more easily. In addition, I don’t know if I see only available cars or all potential cars. I could tailor my schedule for the right car. Other than those thoughts, everything seems good.

I totally enjoyed my experience with Turo and the owner of the car Cion was of great help. Customer service was Awesome! I would do it again but I wish I was able to get more miles free or at least informed about it. It was last min and I soo appreciated the extra help but I had to go far and it was kind of pricey for me in the end. It was my first time and now I know I should ask about it. But it was an great experience.

I have used Turo every time I come to visit the States, it has been such an easy service. The host have always been great and Turo is much more affordable than renting with a huge car rental company. I would definitely recommend to a friend.

Hello, it was my first experience with Turo and a bit disappointing. The vehicle I rented need quite a bit of TLC. I suggest you inspect the vehicles more often. Things like tires for excess, wipers, cleanliness of the vehicle, does the key remote have a working battery...

I was skeptical because I had never used it before but the experience could not have been better! Communication was very clear and the car was in excellent condition. Pick up and drop off were a breeze. I would recommend Turo and will use this process again soon.

Loved renting through Turo. Skipped the rental lines. It was easy and less expensive than a typical rental company and I got to choose the exact car I wanted. Everything was so easy. The car was dropped off to us at the airport. The host communicated well. The app was easy to use and made renting easy.

I appreciate Turo because they charge a reasonable amount for young drivers as other companies don’t trust young drivers and charge an absurd amount. Turo is convenient and user friendly. I’ve used Turo multiple times and I don’t have a single complaint. All owners I encountered were great and all of my rentals were smooth.

Customer service is terrible, rude and lazy. I spoke to Chuck about my referral credit and he was an absolute **. The customer service reps don't seem to care about the customers or stakeholders. I will never use again! Hope management reads this.

Both of my Turo experiences, the most recent four days ago, have been flawless. Cars were in good condition and the owners have been pleasant and accommodating. I only wish there was a way to ask questions of the owners prior to actually booking the trip. I’m guessing this is not done in order to prevent owners’ time being wasted unnecessarily, but since that is my only “complaint” with Turo just thought I’d mention it. I should also mention that both Turo cars I’ve rented were in better condition than my last two Hertz rentals (San Francisco and Phoenix).