Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 69 Reviews 13240 - 13440
    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed May 14, 2019

    I like the business conduct: quick, easy, clear instructions, quick email response. I am neutral on the price: fair. I have a concern regarding the car condition and customer service: 1) Worn tires, partially damaged front tire, scratches on bumper. 2) That was the first time I use Turo. I did not know what to expect. I followed the instructions and got to an apartment building. I made a phone call and got no answer. That made me really nervous. I got the answer on the second call. Everything went accordingly after that but I really got my blood pressure up for a short moment.

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    Staff

    Reviewed May 14, 2019

    Amazing experience, so easy and had no problems whatsoever. Both of the hosts that I rented from were some of the nicest people ever and made my trip so much better. Thank you Alen and Charlie! I will be back.

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    Customer ServicePunctuality & Speed

    Reviewed May 14, 2019

    I expected Turo to be an option other than rental, somewhat like using a friend's car. I spent over $120 for an afternoon, had to send emails and photos to prove everything, and was warned I would be charged $50 an hour if I was late returning the car. Sorry, but it would have been easier renting a car.

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    Customer ServicePunctuality & Speed

    Reviewed May 14, 2019

    My experience using Turo was amazing, quick, fast and I def will use it again. The customer service was amazing. If I needed anything the response was fast. No hassle at all. Book, take down some info, then pick up the car. I can’t wait to use again.

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    Verified purchase

    Reviewed May 14, 2019

    Turo is the easiest, simplest and most efficient method I have experienced to rent a car!! Given the opportunity to rent TURO is my 1st choice. I would recommend this to everyone!! I think it is a great way to earn extra income.

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    Verified purchase

    Reviewed May 14, 2019

    My trip was great. My host Jason was very accommodating. The car ran great and was in good shape. I had no issues anything. I would highly recommend Turo for your rental needs. No hassle, no credit check, no problem.

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    Staff

    Reviewed May 14, 2019

    I had a great experience with my host Adam from Lomita CA. He was friendly, knowledgeable, and very easy to deal with. His fleet was first class. From Bentleys to Lamborghinis. I would rent from him again. This was my first time using this app. It's a better value than a rental car company.

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    Customer ServicePriceStaff

    Reviewed May 14, 2019

    The vehicle choices were great. The one I chose was in excellent condition. Pick up and drop off were more convenient because I could pick up and drop off at 9:00 p.m. The host had excellent communication. All this at a lower cost than I would have paid a traditional car rental company.

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    Customer Service

    Reviewed May 14, 2019

    It was Great, Was a Great Communication between owner and I, And The Vehicle Was Impeccably maintained. Leaves for extra miles on trip so you won't have to squeeze in the extra miles. Truly a great Application.

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    Customer ServiceStaff

    Reviewed May 14, 2019

    Marc was the owner of the car whom I rented from. The car was a cute blue two door, all I needed. The car was clean, supplied with a phone holder, cords that I asked for the use of. I even left two bags in the trunk by mistake and he is caring for them till I return today to retrieve them. Very kind of him. I would refer all my friends who needed a car to Marc.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 13, 2019

    Djaay was a very friendly and helpful host. His car was clean and ran very well with no problems. Response time was almost immediate each time. I will definitely rent from Djaay again the next time I need a car here. Thank you Djaay.

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    Staff

    Reviewed May 13, 2019

    What a great experience it was to drive a Tesla. If you're looking for great vehicle for a night out on the town Adam has the one for you. You won’t regret driving one of his vehicles. One of a kind. Adam is very professional and works well to satisfy his customers.

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    Staff

    Reviewed May 13, 2019

    I had a wonderful experience with my Turo rental. Everyone was very helpful and made the experience easy. I will definitely be using them again and will definitely recommend it to anyone, it definitely made my son's prom Great, not to mention the selection of vehicles are astounding.

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    Reliability

    Reviewed May 13, 2019

    Our rental experience was great. The vehicle was delivered to the airport, when we walked out with our bags the Jeep was just pulling up, so convenient! No issues. The Jeep was reliable, fun to drive and had the cool factor going for it. Way cooler and more convenient than your typical rental car. Will definitely do this again!

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    Customer Service

    Reviewed May 13, 2019

    I've been trying to rent a car from Turo but the system somehow broke down or I don't know what's going on. It automatically shut down my account for no reason whether it's logged in with Facebook or from Gmail so I called their customer support. They told me that they saw 3 accounts under my name which is not allowed but how I am going to view cars while accounts can't be logged in and forcing me to make a new one? I haven't check Turo for 2-3 weeks and each time I logged back in the account weren't able to be used anymore. They asked me to email them my ID picture and credit card but after I done it nothing had changed. I hope things can be fixed or else it is absolutely garbage.

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    Customer ServiceOnline & AppStaffProcess

    Reviewed May 13, 2019

    I enjoyed my jag experience. I loved the vehicle. I told other family and friends about the app because they were impressed. The owner was very nice and explained the process. The communication between the owner and myself was very helpful. He was able to answer all of my questions via email and face to face conversation.

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    Process

    Reviewed May 13, 2019

    The whole experience working with Turo to find the perfect rental vehicle for me was easy and took a whole weight off my shoulders. The process was quick and I had hundreds of options to choose from before I had found the perfect one. Turo is absolutely amazing and I’ve already started recommending to my friends and family. Thanks Turo!

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    Customer ServiceInstallation & Setup

    Reviewed May 13, 2019

    My first experience and probably will be my last. How the process works. Find a car online with the app. Agree on a date and price. Seems pretty simple. In my case I show up to collect the car and the owner is not there. I call and he does not answer. Eventually he shows up and shows me the car. As I carry out the inspection I see many things wrong with the car. I take photos and upload them using the app. The car was not clean and the trunk was half full of his belongings. Even though it is May and well into spring in Montreal, winter tires are still installed on the car. One complaint is my credit card is charged before I agree to accept the car. Second is it seems that anyone can rent out their car in any condition. What standard is used to ensure the car is safe to drive.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 13, 2019

    My hard copy of my ID was recently lost so I have a temporary ID. The person who I was renting from didn’t feel comfortable but Turo helped quickly resolve the problem. Verify my identification and get me on the road.

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    Customer ServiceStaff

    Reviewed May 13, 2019

    Very happy with my Turo experience. Everything was so easy and convenient. Once I had my trip confirmed the guy Jack that I rented from him was very informative about where to meet up and we had a good messaging concept of to handle any situations if we faced any during our rental experience.

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    Customer ServicePricePunctuality & SpeedOnline & AppEase of Use

    Reviewed May 13, 2019

    The app was easy to use. Finding the vehicle I wanted was easy almond with selecting the dates. The customer service was excellent and efficient. They responded quickly and very informative. The price for the vehicle I used seemed fair. The owner I dealt with was also great and the vehicle was in excellent condition as the preview pictures showed. Would definitely use again.

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    Coverage

    Reviewed May 12, 2019

    From the easy app to locate vehicles with filters to customize, to the great customer service the owners provide, to the miles included free and Liberty Mutual coverage, also the easy pick up & drop off, my Turo experience was GREAT!

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    PriceStaff

    Reviewed May 12, 2019

    We tried this for the first time and the host said his vehicle was one mile from the airport which was inconvenient enough but we were willing to do it to save some money. When we arrived it was more like three miles from the airport so after having to get an Uber there and back we didn't save any money. On top of that we return the car in a very reasonable condition, made sure to shake out the mats didn't go through mud puddles Etc and yet we got assess a $50 cleaning fee because apparently you're supposed to detail the entire car and wash it before returning it. So much better to rent a car from a legit agency. In the end it turns out being a lot cheaper and less hassle. Also the car violently shook at 55 mph. Rentals always are good quality from legit agencies.

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    Customer ServiceStaffProcess

    Reviewed May 12, 2019

    This was our first experience using Turo, and it was a great experience. The process was easy and convenient. It also saved us money compared to using rental car companies. The owner of the car we used, Hassan, was very helpful and kept in communication with us throughout the trip, making sure everything was okay. We will definitely be using Turo again.

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    Customer ServiceStaff

    Reviewed May 11, 2019

    We rented the car so we could do some traveling out of state. The car was awesome, very smooth and clean. The owner, Renata was so sweet. Communication was great and she was very flexible, allowing me to keep the car for 2 more nights than we had originally planned. I would highly recommend renting from her. It was our first time using Turo, so I wish I had known before-hand that I could post pictures of the trip. I also did not know about the "check-out" experience so I didn't check out until I got home. Luckily Renata had taken pictures before the trip so that definitely helped.

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    Staff

    Reviewed May 11, 2019

    My first experience renting with Turo has been wonderful. It was easy to choose a car, work with the owner and the pick up and drop off couldn't have been easier. The owner met us at the airport, we discussed rules, took photos of the car during the inspection and drove away. At the end of our trip we washed the car, filled it up and arranged to leave it in the parking lot at the airport. We took inspection photos, notified the owner where to pick up the car and by the time we boarded the plane he thanked us for taking good care of the car. Nice and easy.

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    Customer Service

    Reviewed May 11, 2019

    This was my first ride with Turo and I am unimpressed. The ride was dirty inside and out. It also had dog hair all over causing my teammate an allergic reaction. We were refunded the delivery but when you cause an allergic reaction that is not enough. The owner was unresponsive from the beginning and only started responding once we got the car. Overall this car let me down. Had I not already paid for it I would have definitely gotten a car from the rental place.

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    Verified purchase
    PricePunctuality & SpeedOnline & App

    Reviewed May 11, 2019

    The price really was what attracted me to renting with the bus, but what got me was the speed and practicality. The ease of knowing the final value that we will pay is the one that is informed in the app makes all difference.

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    Process

    Reviewed May 11, 2019

    The process was straightforward and not difficult. Happy with the selection, especially the proximity of my options. Vehicle was dirty and on E and required mechanical attention. Standards or minimum operating conditions for use would be much appreciated and minimize liability for all parties. The condition was unpleasant. Should not have been an issue if a minimum standard was adhered to. I was taken aback that photos were required at end of trip when not requested prior to the trip... It’s still a he said she said.

    Current Condition of the car/vehicle should be made known to the trip prior to pick up, i.e., needs gas, needs car wash, exhaust squeaks, brakes squeak... In fact, there is no rating for any of that in the feedback for the trip for the owner, we kinda have to do an overall judgment and people tend to be nicer on those. A dirty car is at least a star off and squeaking car every time I brake, about two stars off but I still had fun in spite of but that’s because the car was not my trip, it was the means by which I made the trip. The car was annoying and at times embarrassing. You keeping better oversight or requiring more up to date vehicle conditions would at least let us know what to expect and maybe give us a means for a discount or non-penalty cancelation; I don’t drive a car with squeaking brakes or exhaust and I wouldn’t rent one either. I like the service you provide overall but I want reassurance that it’s not a rent a wreck or the teenager's party vehicle.

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    Customer ServicePunctuality & Speed

    Reviewed May 11, 2019

    I’ve now had two excellent experiences with Turo. The hosts’ communications were incredibly prompt and helpful. When we had flight changes, they were flexible with us to reconfigure our plan. I would highly suggest to anyone to give Turo a try on your next trip!

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    Verified purchase
    Process

    Reviewed May 11, 2019

    We rented Kaitlyn's convertible while we were in Clearwater. The process was seamless and Kaitlyn was very personable, taking time to explain the operation of the car's functions. The pickup and drop off was very easy. The car rode and drove nice.

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    Verified purchase
    Online & App

    Reviewed May 11, 2019

    Great & convenient service. Joseph was very accommodating and it was so simple. I was surprised at the simplicity of the app and how it all just came together so well without any hiccups. I would suggest using this app over any commercial rental agency.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed May 11, 2019

    I had my first experience with Turo at Miami, Florida. My host was Fulton. Service, communication, cleanliness, punctuality, everything was on point. Car and service was exactly as advertised. The app is super user friendly and I didn't have any difficulty or issues at all.

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    Verified purchase
    Staff

    Reviewed May 11, 2019

    Very little guidance from Turo about rental pick up/drop off. The person we rented from was very kind, but his car was terrible. Windshield wipers, bright lights, and key fob didn't work. And when you unlocked the car, the alarm sounded every. single. time. Trunk randomly popped open. Turo needs to screen cars for safety and function before allowing them to be rented.

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    Verified purchase

    Reviewed May 10, 2019

    Can't rent a vehicle and don't know why haven't did anything wrong. I have a special needs child. I have to take places and need to rent a reliable vehicle so hopefully I can rent a car soon because I have events coming up.

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    Verified purchase
    Price

    Reviewed May 10, 2019

    I loved Turo. It made renting a car very easy and affordable. My car was dropped off at the airport and picked back up. It was seamless. It was also nice picking your exact car out before the trip. Thanks!

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    Verified purchase
    PriceStaff

    Reviewed May 10, 2019

    No hassle, better experience than with an agency, I will never go back to them! Turo is the way to go. Five stars for all their services! It’s worth the price. Can’t wait for my next trip so I can use them again.

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    Verified purchase

    Reviewed May 10, 2019

    Had a great trip the rental, really made my birthday awesome!! This trip was better than the first I took!! I would definitely recommend Turo to a friend and family members because this drive was so easy and fun! I can't wait to rent again for my boyfriend birthday in another month to do it all over again!!

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    Installation & SetupPunctuality & Speed

    Reviewed May 10, 2019

    Turo service is hands down better than the car rental agencies. Three times this year alone I have reserved a car with the same company and when I got there to get it they didn't have the car for me. Ruined my plans and caused me to miss a medical appointment. I will never use the corporate car rental companies again.

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    Process

    Reviewed May 10, 2019

    This is a very swift and easy process. I would definitely use Turo again. The owner was helpful when we had a little tire trouble from road debris. I will definitely recommend people to use Turo. You could potentially be driving your dream car lol.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed May 10, 2019

    When I reserved the vehicle, I was able to message the owner and ask if I could get the vehicle like an hour before my time. Very punctual, great customer service, no hassle, and great pricing. I am in the process of using the App again.

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    Punctuality & SpeedStaff

    Reviewed May 10, 2019

    I really enjoyed my first time using Turo. Very easy process and the car I rented was new with less than 55K miles. I also decided with Turo due to the deposit rather than commercial companies requiring $250. My husband and I rode down to Tillamook Cheese Factory before going to Seaside for our anniversary. Car was on full when picked up and after our trip when we got back to PDX we were not even at a half tank yet-literally! Honda was very good on gas!

    My host was very nice and responded timely and I would definitely rent from him again. He provided 2 complimentary waters for us. I booked late night, close to midnight for a next day noon pick up and he didn’t have an issue with that. I thought it would be some hold up because it was my first time and I had literally just signed up but it was all cool. We had 450 free miles but only used about 250, no more than 300 but it was a good ride!

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    Verified purchase

    Reviewed May 10, 2019

    My experience renting a car from Turo was simply amazing the 2019 Orange Corvette was beautiful and had lots of sex appeal. I can't wait for my next special event because I most definitely will be renting again and I will reference the Turo to all my friends, Thanks.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 9, 2019

    Fast, Easy and very convenient. I will continue to use this app. Client whom I rented the vehicle was very respond then and very quick on answering all my emails. Prices are more affordable than renting a vehicle from others.

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    Verified purchase

    Reviewed May 9, 2019

    My daughter recommended Turo in lieu of a car rental when we went to Orlando. We are so glad. The car was picked up just as stated and the dropping off the same. We had no issues with the car. We were running a little behind upon drop off and they gave us some flexibility without a penalty. The only issues to mention was 1) we did not know until after we traveled on a toll road that there was a 4.50 "trip fee". Once that was communicated, we changed our GPS to avoid tolls. There was some discrepancy on the toll fees, however, they were resolved without difficulty. 2) There is a requirement to have the car washed by presenting a receipt upon drop off. We had to contact Turo to find out where to get the car washed without going way out of our way. Besides that, we had a great experience and won't hesitate to use Turo again.

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    Ease of Use

    Reviewed May 9, 2019

    Turo was extremely easy to use and is great to be able to rent vehicles that you can’t usually find. We rented a Tesla Model X for our wedding photos and had a great time. Definitely going to use Turo again when renting the next Tesla when time comes!

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    Verified purchase

    Reviewed May 9, 2019

    This was our first time using Turo and it worked beautifully, even though the local airport is imposing restrictions due to Alamo and taxi services not liking competition. We were very pleased, our car hosts were very accommodating, and I highly recommend Turo.

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    Price

    Reviewed May 9, 2019

    I love the Turo convenience and flexibility to get a low cost car for day and weekend trips! I find a car near me, in my price range, walk less than half a mile, to get a great car to serve whatever purpose I need based on the occasion I’m renting for.

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    Customer ServicePrice

    Reviewed May 9, 2019

    First time using Turo, it was easy and affordable. Cars were abundant to choose from and regardless of the owner, they were apt to answer questions and serve your requests. Cars were clean and it was easy to find where they were park. But the most catching reason to use Turo was the pricing options.

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    Customer Service

    Reviewed May 9, 2019

    I was genuinely so impressed with everything! Great service, great communication and easy to purchase! There was also a great selection of vehicles! I will definitely use the service again! The ease of it all was seamless and wonderful! I highly recommend to anyone!

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    PricePunctuality & SpeedProcess

    Reviewed May 8, 2019

    I rented a car very easy through the Air Turo app. I ended up renting a Audi A4 for a very good price.. I had no issues picking up or returning the car. It was a very smooth fast process. I will be renting again. Thanks!

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    Verified purchase

    Reviewed May 8, 2019

    The car I chose was great on gas and was super comfortable to drive. The host made it super easy to pick up and drop off the car. I would definitely recommend Turo to friends or family if they need a car for a day or even a weekend.

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    PriceOnline & App

    Reviewed May 8, 2019

    Will never use a big market rental company again. Turo makes your dream of driving the car of your dreams come to light for just a low price. It is simple to navigate through the app and the process for obtaining a car is easy. You communicate directly with the car owners and everything is legit.

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    Customer Service

    Reviewed May 8, 2019

    I took a trip to Acadia National Park and there was really good communication with where I needed to pick up the car, what I needed to do to return it, and the car itself was awesome. A great value too!

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    Staff

    Reviewed May 8, 2019

    Turo has been great to rent nicer cars and have access to them beyond the standard rental car place. I liked it so much I have been enjoying renting out my car. It's fun to make it available and meet new people. I love the high end cars which is the best part.

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    Staff

    Reviewed May 8, 2019

    Tesla model x - Great experience, excellent service and amazing host!! The vehicle was amazing, the convenience was great and the host gave a great one on one tutorial on the operating of the vehicle as well as a test drive to acclimate the driver to a new experience! I definitely would recommend this service to friends and family!!

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    Punctuality & Speed

    Reviewed May 8, 2019

    This is my 2nd time using Turo. First was in Seattle. Recently was in LA. Both delivered 5-star Service & convenience! The car arrived on time at location agreed upon. Cars were immaculately cleaned. And car owners were totally responsive before pickup, during my stay, and day of drop off. I love the convenience & personal service of renting a Turo car vs from a car rental!!

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    Customer ServiceStaff

    Reviewed May 8, 2019

    First off the customer service was AWESOME! I was greeted with such a pleasant spirit and he was VERY DETAILED on how things work in the car. The car was such a smooth drive and very nice and clean and I will definitely rent from Pete's again on any given day!

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    Process

    Reviewed May 8, 2019

    The process was seamless. The car was amazing. It was my first experience driving a Tesla and Turo made it easy. I look forward to buying a car to put up. If there was a financing option to incentivize new car owners I would take that opportunity.

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    Punctuality & Speed

    Reviewed May 8, 2019

    Edwin was prompt in delivering the vehicle at the airport, and his vehicle was very clean. My daughter and I had a great time traveling in a convertible for the weekend in wine country. Edwin communicated well, making the drop-off at the airport easy.

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    Customer Service

    Reviewed May 8, 2019

    Communication was great. However I was highly dissatisfied with the AC leaking onto the floor. There was water that dropped each time I would use the AC and each time I would make a left or right turn it was almost as if I could hear water spilling down. So my favorite blanket got wet soaked and wet as well as other things. That was my favorite blanket my grandma left for me. The car was left with a foul odor from the wet floor. I could literally stick my foot in it and make a puddle.

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    Reviewed May 8, 2019

    Great experience. Hayley was a wonderful host. We had a wait of over 3 hours for a traditional rental car. We were able to pick up and go easily for our planned day trip on the island. Absolutely a vacation saver!

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    Online & App

    Reviewed May 8, 2019

    Excellent app and support system... check in at LAX valet was seamless, checkout was just as simple, and the relationship with the car owner was easily managed via the app. As a first time user, all my anxieties dissipated once the trip began. Fabulous value.

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    Staff

    Reviewed May 8, 2019

    I really loved my experience with Turo. It was my 1st time using it & I was well pleased. It was very convenient & the people were very nice. I would definitely recommend Turo to my friends & family. I will definitely use Turo again.

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    Customer ServicePunctuality & Speed

    Reviewed May 8, 2019

    Great on gas and great communication. Will be using her again if I ever need a ride ever again. Car was a great ride. Smooth and quick with great little extras. Loved the ride and I really like that she always made sure my ride was going well.

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    Customer Service

    Reviewed May 8, 2019

    After the first host was unresponsive, Holly from Turo canceled the reservation and proceeded to help me locate another car. And by the initial cancellation happening the day before I needed the rental, my stress level was high. However, Holly put me at ease, helped me find a comparable vehicle, secured the rental for me AND followed up with me after the rental was confirmed!!! This is what I call OUTSTANDING customer service!!!

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    Customer Service

    Reviewed May 7, 2019

    Overall great experience. Michael was great and communication was on point. Highly recommend! From start to finish, easy pick up and drop off. A true pleasure to deal with! I would not hesitate to recommend Michael or Turo for all my friends and family rental needs. Will definitely be using again soon!

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    Customer Service

    Reviewed May 7, 2019

    Turo has charged me multiple times. I’ve yet to receive any email nor refund for my trips. 3 trips canceled to to other parts none mine. Yes I understand it may take time for refunds but there’s no way I should get charged 3 days later for the same trip I took on a Saturday and returned on a Sunday.

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    StaffProcess

    Reviewed May 7, 2019

    Turo is the best that could ever happened in the area of renting and getting the car of your choice without worries. I really loved the vehicle. The vehicle owner was very professional and helpful throughout the process. Also it means a lot to me that Turo have live customer support.

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    Sales & MarketingPunctuality & Speed

    Reviewed May 7, 2019

    The car was as advertised and pictured. I did have a few minor problems with warning lights and the key fob, but the owner responded quickly to fix them. Pick up and return of the vehicle was simple and on time.

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    Customer ServicePrice

    Reviewed May 7, 2019

    Super easy and hassle free! I had such a wonderful experience that I would never go back to enterprise again. Not only were the prices better then the other company, customer service was 100%. I've already recommend this app to friends! Can't wait for my next trip!

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    Price

    Reviewed May 7, 2019

    Easy to pick up and return car. Need good wifi or cellular connection to ensure pics of car get uploaded to app to show condition of car before and after trip. Charges are clear. Responsiveness of car owner will vary but last two rentals have proven great. Charges may not necessarily be cheaper than a car rental at a typical agency.

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    Reviewed May 7, 2019

    Renting with Turo has been by far the easiest and most stress free experience ever. A friend recommended their app and service to me while I waited for my Jeep to be shipped. The selection was huge and the fact that most of the providers would meet you to drop off their car was a major plus. Turn in was just as easy. Awesome experience all around.

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    Customer ServiceStaff

    Reviewed May 6, 2019

    Owner delivered the car at the airport and asked for a ride. We had a very pleasant conversation and he was very corteous. He send me instructions for returning the car at Tampa airport which I followed with no problems. I will rent it again without hesitation.

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    Online & AppStaffReliability

    Reviewed May 6, 2019

    I love how Turo is very flexible. This is the easy app to navigate through to select you a reliable vehicle. I love Turo, and the people that post their cars on the website to rent out. I also met some really nice people that were very friendly and courteous. The cars that I have rented were clean, and had cold air. I would definitely recommend this service to my friends and family.

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    Reviewed May 6, 2019

    Turo is charging me 850 CAD for damages I did not cause. Also, the `investigation` they did does not have a name of inspection company and the receipt to prove maintenance made by owner is 6 months old. Where can we complain against Turo without having to pay more for lawyers?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 6, 2019

    This was my first time using Turo while visiting my daughter in Tampa. Ian was very quick at responding to my questions and did everything he said he would do. He Dropped it off at the airport with very easy pickup and drop back off. I would definitely recommend him or this site for anyone traveling and needing a dependable car.

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    PriceStaff

    Reviewed May 6, 2019

    Turo was great for my travels. I got a beautiful car at an affordable price and my host was beyond amazing. Can’t wait to go on my next vacation so that I can rent through Turo again! My host was beyond flexible and made sure I was completely ideal. He made sure everything was ideal and that I got the most out of my rental. I will never rent through any other rental company again.

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    Price

    Reviewed May 6, 2019

    Turo is organized, reliable, and affordable. There’s no gimmick, it’s exactly what it says and no fine print. I would suggest to inquire about vehicle with rated host. I originally ordered a vehicle with a host with no reviews and the host ended up canceling the trip but Turo put me in an updated vehicle and covered expenses. Very easy and smooth.

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    Customer ServicePunctuality & SpeedOnline & AppEase of Use

    Reviewed May 6, 2019

    The app was easy to use and there were many cars to choose from. Jerry was very quick to answer the messages. His car was awesome and I had a great time. I will use Turo next time when I rent for business and pleasure. I hope to see as many options in other cities as well.

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    Reviewed May 5, 2019

    I signed up thinking the car would be at the airport, but we had to wait for at least 30 minutes for the shuttle to get us to the lot. Then we had to pay $9.50 to get the car out of the lot. The car was fine itself, but all of the picture taking before and after, along with the parking and shuttle, it wasn’t convenient in the least.

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    Punctuality & SpeedProcess

    Reviewed May 4, 2019

    I was very happy with the entire experience. Picking up the vehicle was easier than valet service, as the car was waiting for me coming right out of the terminal. Vehicle was exactly what I needed for my family; the right size, and a smooth easy drive. Bakhit was very prompt in his responses and made the whole process as easy as possible. The return was as easy as the pickup. I will certainly do this again.

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    Punctuality & SpeedStaff

    Reviewed May 4, 2019

    Excellent service and flexibility to support my changing need. I was accommodated a last minute extension which really helped me out with my schedule. The car was in good condition and comfortable. I will definitely rent again especially from Amjad in the future.

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    Punctuality & Speed

    Reviewed May 4, 2019

    From the selection of cars, to how quick and easy the transactions went Turo is for sure the only rental car spot that will get my business. I’m still speechless and talking about my experience with friends! Thank you Turo for making my rental experience an enjoyable one for me and my daughter!

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    Customer ServicePunctuality & Speed

    Reviewed May 4, 2019

    Very cool app. I rented a Mercedes car from Josh and his response was on point. Convenience of this app. You really skip the line. It's a on your time. I have referred family and friends. Try it, you will like it.

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    Customer ServiceStaff

    Reviewed May 3, 2019

    Everything was excellent. From my host to the customer service. I truly enjoyed the whole experience. I will definitely be booking another trip as soon as I can. My host Raj was great. I also received a lot of customer service help from Turo as well. Everyone was very helpful. Thanks!!

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    Staff

    Reviewed May 3, 2019

    On Friday, March 29, 2019, my car was rear-ended while sitting at a stoplight by a woman driving a Turo vehicle. Fortunately, no one was injured. She confided that she “totaled her own car two weeks ago” which was the reason for renting a Turo vehicle. Makes me wonder how (or if?) drivers renting out private vehicles are screened. We exchanged insurance information and it appeared that her Turo vehicle was covered by a commercial Liberty Mutual policy. My car sustained approximately $2,000 worth of damage to rear bumper and side panel, but was drivable. I estimate the Turo car had similar damages.

    Austin Police Dept. will not come to a fender-bender (Non-injury accident where vehicles can be driven safely from the scene) so no police report was provided. I don’t know if the Turo car has been repaired, but my car remains damaged more than a month post-accident with no resolution in sight. Evidently, it becomes highly complicated whose insurance, the driver’s personal insurance or the company’s commercial insurance, pays out this claim. The Turo driver has been elusive and difficult to contact making it more difficult to settle the claim. I hope other consumers involved in an accident with a Turo driver have a better experience.

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    Reviewed May 3, 2019

    Our first time using Turo was a great experience. We rented a car for 4 days while we were in FL and both the car and the owner were fantastic. The Turo app was helpful but we turned the car in about 20 mins early so it was confusing as to what the next step was to close us out in Turo - this could be improved. Overall, we plan to use Turo again in the future.

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    Online & AppStaff

    Reviewed May 3, 2019

    The app is fast and the host was quick at reposing if they would let me barrow their car. The car was exactly what was displayed on the app. They were friendly and honest. Happy with my first time using Turo and will be using it again!!!

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    Reviewed May 3, 2019

    Picked up van at the airport, made the trip full of memories, by getting to see the sights we wouldn't have been able to go as many places without transportation. Clean reliable, economical. I will definitely be checking to see if Turo, is available for all my future travel.

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    Customer ServiceStaff

    Reviewed May 2, 2019

    I needed the car for a family road trip. The pickup and drop off was extremely easy. The car was nice and very well kept. The owner was nice and responded with answers to any questions I may have had. I had no issues at all with the trip and I would most definitely use Turo again in the future.

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    Reviewed May 2, 2019

    Loved the experienced, had 2 birthday dinners, 1 dance recital & a date towards the end of the evening. Showed up in style and getting the car was extremely easy. Definitely looking to do it again but a little more sporty. :)

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    Reviewed May 2, 2019

    The guy I rented from called before the final reservation was confirmed. He said if he was to drop off the vehicle which I paid 30$ extra for he wouldn’t have a ride back to his home. He then proceeded to say he could go ahead and bring the vehicle to me 12 hours early if He could come pick us up and ride back with him to the car. I thought he was doing me a favor since he couldn’t perform the task. No he tricked me into paying for another day. In which I took the car back to my place and went to bed. So instead of saving me money for his lousy excuse I paid more to sleep with the car in my possession.

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    Installation & SetupPunctuality & SpeedOnline & AppEase of Use

    Reviewed May 2, 2019

    Owner showed up on time, and the vehicle was clean and had no issues. Upon returning the owner was also on time and book instantly option was very convenient. The app is easy to use and setup is a breeze overall.

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    Reviewed May 2, 2019

    Altima car - So simple and easy to get a car. The car we had was like brand new. And easy to communicate with the owner. Very well maintained and clean. Good AC and good condition. We drove for miles from Pahoa back to town 2 days in a roll as well as to Kalapana and has was still at half tank. That was so awesome on the pocket.

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    Reviewed May 2, 2019

    We rented a Tesla model S via Turo and it couldn’t have been a smoother experience. I will be using Turo for my car renting needs in the future. Turo has a great value compared to the regular car rental companies.

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    Customer ServiceOnline & App

    Reviewed May 2, 2019

    I am an older individual so that may play a role in my comments. I am average in being facile with the smartphones. My biggest issue was that the various requirements to finally finished the registration process I think is onerous. It took me about hour. All the pictures that one has to input into the file. The requirement of having put in a new password for I am not sure of the reason. The fact my messages to the car owner THRU THE APP did not reach him at critical stages was frustrating. Had the car owner not had my phone number and could text me, we may have had a very difficult time meeting each other and receiving the car. Apart from the TURO “app” it was great - unfortunately you have go thru the app!

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    Punctuality & SpeedStaff

    Reviewed May 1, 2019

    Every now and again, a car guy goes into business renting exotic vehicles. That's what you have here. Q is highly professional but more importantly also personable. He was prompt in our initial meeting. After giving me a quick tutorial (I was renting a 2019 Aston Martin Vantage), he threw me the keys and said "have fun." Can't wait until the next executive I have to schmooze comes into town. It'll give me a reason to rent this beast again. Cheers Q!

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    Reviewed May 1, 2019

    Anwar was incredibly communicative and didn't leave anything to question. It was a seamless rental. Would rent from him again in a heartbeat. Ease of picking up and returning to airport parking lot was appreciated.

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    Punctuality & Speed

    Reviewed May 1, 2019

    This was my first experience with Turo and it did NOT disappoint! The car I selected was perfect for our needs! The owner was on time and communicated well. We kept the car clean and well maintained. I would definitely use Turo again!

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    Installation & Setup

    Reviewed May 1, 2019

    I had an excellent experience. It was easy and convenient. Best service I have ever had. Will be using again. The car was clean and in excellent condition. I easy instructions on where to pick up car. I will refer to all my friends.

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    CoveragePunctuality & SpeedStaffProcess

    Reviewed May 1, 2019

    As a first time Turo renter, I was very pleased with the process. My host was a nice, friendly person. We were both flexible about pickup and drop-off (I dropped off early to accommodate both of our needs). The car was clean, well maintained and fun to drive. I would recommend Turo to anyone looking to rent for business or pleasure. It's also a great way to try a variety of vehicles that you may not otherwise choose to buy, yet still want the experience of driving. Turo would also be good for non car owners who only occasionally need to rent a car. Lastly, I contacted my personal car insurance company and discovered that I was fully covered, minus the deductible, so I did not need to select the optional coverage offered by Turo (check with your own insurance company on that). That gave me peace of mind and also saved the extra expense. All in all a good experience.

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    PriceOnline & App

    Reviewed May 1, 2019

    On a recent trip to Charlotte, NC, I found car rental prices from the major agencies to be really expensive. Then I came upon TURO, an app for renting cars directly from owners. There are photos and details for the actual cars you can rent, along with prices and all the other details. You do have to take a shuttle to a nearby off-airport location to pick up your rental, but everything else is very easy. All you have to do is upload a few photos onto the app, and then the owner immediately sends you a code to open the car. Then, off you go! I saved a lot of money and the car was exactly as advertised.

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    Reviewed May 1, 2019

    I had several options but this was easier, more fun, and way more exciting than your standard “rental” experience. I will definitely use this while traveling for work/pleasure and it’s always an option at home for date night!! I rented an f type and had a blast!

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    Staff

    Reviewed May 1, 2019

    AWESOME and easy to find exclusive luxury car rentals. Great owner too!! The car was like new and the owner delivered the car for a small fee even though it was an inconvenience for him. He also extended my rental with no hesitation, I had an AMAZING.

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    Staff

    Reviewed May 1, 2019

    Manuel met us at the terminal, super friendly, car was immaculate and drove great, no issues at all, met us the terminal when we left, very convenient, much easier than renting at the normal rent a car companies and a savings of 50% or more Will always go with Turo from now on.

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    Reviewed May 1, 2019

    Turo has quickly become my preferred method for renting a vehicle. Between the variety of vehicles, the ability to have them delivered and picked up from your desired location, I would gladly recommend this business to others looking to rent a vehicle.

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    Reviewed May 1, 2019

    Tremendous experience that I had using Turo! I really loved every bit of it. The way the consumer is able to communicate with the owner is fabulous. So far everything well thought out! Thank you Turo for making this happen.

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    Staff

    Reviewed April 30, 2019

    I love that you can rent from real people and get awesome deals! Would recommend to anyone!! If anyone is looking for a local pick up and drop off this is the best app! If anyone needs a $25 off code use https://turo.com/c/hillaryb77.

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    Reviewed April 30, 2019

    Tried to rent a vehicle the first day and my money was taken out of my account but the vehicle wasn’t available to even rent. Although I got my money back the same day, the vehicle shouldn't have been listed. Also, Turo charges you a whole day even if you want to extend the vehicle for an extra hour.

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    Punctuality & Speed

    Reviewed April 30, 2019

    My wife and I were celebrating our 30th anniversary in San Francisco and Napa. We had seen a Maserati Grand Tourismo convertible at a dealership a few months ago. My wife loved it so I checked to see if anyone rented them on Turo. Found David ** had one for delivery at SFO. Booked the deal a few weeks in advance. Kept in touch with David and he was spot on time with a beautiful car ready for us to enjoy our vacation. Car ran great, and turned a lot of heads! Drop off was equally easy. Great experience with Turo and David!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 30, 2019

    Very efficient and easy to get the car. Working with David was great. Car was as advertised. Communication with host was easy and timely. Would definitely use David again back in Seattle. Will use Turo again for future rental needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 30, 2019

    I was charge for late fees I was unaware of, after appealing via emails the representative stop responding. I plan on filing a dispute with my bank over the senseless charge. I picked up my car 1 pm Friday and returned 1 pm Sunday. The host was aware of the changes.

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    Reviewed April 30, 2019

    The pick up and drop off was smooth, the car was amazing, a real head turner. Would recommend this car. We rented this car for our daughter senior prom. The kids loved and it rode great and has plenty of room in the front and back seat areas.

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    StaffReliability

    Reviewed April 30, 2019

    This was my first Turo experience and I was admittedly scared since I had so much on the line. For my wife's birthday, I flew us up to Canada to throw her a surprise birthday party in her home town. The real gift was driving around Canada in her dream car, Audi R8. She had no idea, but with Ryan's car and Turo's service and reliability, they helped me make my wife's dreams come true. So thank you Ryan for sharing your cars with the Turo nation and thank you Turo for creating a world where people can share their passion for driving and making dreams come true. I WILL be a returning customer.

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    Reviewed April 30, 2019

    Just like everyone looking to rent a vehicle that you cannot find at typical rental dealership. I found one on Turo, paid for the vehicle and before I could even write down the confirmation number, it was canceled by the host (owner of vehicle) because he moved it to another state. Within a click of a button Turo took almost $200 from my account and a reservation canceled faster than I could make it. So I have to wait 3-5 days to get my money back and still have to come out of pocket to find a replacement vehicle. My point is that they should verify the vehicle's host before taking any money.

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    PriceStaff

    Reviewed April 30, 2019

    We came back to the US for three weeks to do some chores and see our family. Renting a car once we arrive is usually the biggest expense for a trip like this. Our experience was wonderful, the owner friendly and helpful, and we saved several hundred dollars over the cost of a traditional rental company!

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    Online & App

    Reviewed April 30, 2019

    It was a Fast and EASY sign up! I can Easily navigate through the app. And I had an easy time booking my much needed trip!!! I love TURO! And I would recommend it to everyone I know! Go download TURO NOW!

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    Staff

    Reviewed April 29, 2019

    Using Turo for the first time was a very positive experience. Not only did I save money on the car rental, but the owner was very flexible and a really nice guy. Will use Turo again in the future and highly recommend Turo to anyone needing to rent a car.

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    Installation & SetupStaff

    Reviewed April 29, 2019

    I had a great a great experience, great people, great car, great location. Overall the experience was awesome. The instructions were very helpful and was able to go step by step and would use Turo and soon and have told alot of my friends about Turo.

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    Customer ServicePunctuality & SpeedStaffProcess

    Reviewed April 29, 2019

    The entire process was very easy and simple. Hamed responded immediately to my request and remained in close contact throughout the entire time we use the car. We had thought we were having some issues with the car and Hamed indicated he would replace the car even though we were 2 1/2 hours away from his location. Fortunately, there were no issues with the car and we were able to continue secure in the knowledge that he would be there if we needed him. I can honestly Say this was a very positive experience and we will definitely do it again this way. Thank you all for your excellent service.

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    StaffProcess

    Reviewed April 29, 2019

    This was an easy way to book a car for 24 hours of our 5 day trip. Car was ready, super clean and nice. Just as we had hoped. Host was very responsive and when our flight was delayed, let us keep the car another hour. My only complaint is with the booking process, as we considered a car and discussed, it literally disappeared even though it might not be booked by anyone else. Hard to describe but that part of the process was tedious, comparing cars.

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    Customer ServicePunctuality & Speed

    Reviewed April 29, 2019

    I would give it 5 stars except when I tried to rent my first two cars both hosts never responded leaving me to scramble to find a third different car in time. But I’m excited for Turo to grow and hopefully expand into more states/cities.

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    Reviewed April 29, 2019

    I loved picking out my car and the ease of having the owner come drop it off, and when I returned it... it was only $20 to have him bring us back to our hotel. Easy and worth it. :) I'd highly recommend it.

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    Punctuality & Speed

    Reviewed April 28, 2019

    We used Ride N Safe for our trip to Houston and they were great. They communicated well and all went according to plan. The car went well and we were able to enjoy our time. We enthusiastically recommend them to others!

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    Reviewed April 28, 2019

    I rented a car for 2 1/2 days with Brian through Turo. Towards the end of my rental, I needed the car for 2 additional hours which Brian said was no problem! Overall, I was very satisfied with how Turo worked!

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    Punctuality & SpeedEase of Use

    Reviewed April 28, 2019

    From beginning to end, it was a great rental experience. The ap was easy to use and choose a car. The booking was seamless and easy to understand. There were reminders before and during the trip. The host was prompt and responsive. The car was exactly as expected and wonderful. I would rent again and would recommend without hesitation. Very glad I did this!

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    Sales & MarketingOnline & App

    Reviewed April 28, 2019

    Turo was excellent. Greeted on both ends immediately and the web site could not have been easier to use. The problem was with Craig and his car. He advertised a first time $25 discount but when the link did not work he never got back to me. Secondly the car had a large crack in the windshield. Fix it or don’t rent the car!

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    Reviewed April 28, 2019

    Everything went better than expected, the Jeep and Carlo were great and easy to meet and drop off! The ease of renting a car is what attracted me to Turo and it didn't disappoint. I will definitely be utilizing Turo for future rental needs.

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    Punctuality & Speed

    Reviewed April 28, 2019

    Despite your turning the car in a day early due to an accident, the whole incident, as well as the driving experience itself before the incident happened, was all around smooth and nice. 10/10 would recommend to others whenever possible.

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    Customer ServicePunctuality & Speed

    Reviewed April 28, 2019

    Had a great experience. Turo allowed for very good and quick communication with the owner and the entire transaction went smoothly. The vehicle was in good condition, as advertised and the selection in the Orlando area provided plenty of choices. Will definitely use Turo again!

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    Customer ServiceOnline & AppStaffEase of Use

    Reviewed April 28, 2019

    I would definitely will recommend. The app is very easy to use. There were no problems and no complaints. Very good communication with host. Overall a great experience. I will look at using the Guro app again. Thank you, Chelsea.

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    Reviewed April 28, 2019

    I had to wait over 2 hours to obtain my rental car at the LAX Turo lot. It was a complete zoo there, there was no place to sit, it was completely disorganized. I can’t imagine why I would ever rent from Turo again at LAX. I asked for $100 credit on this rental on Thursday but still haven’t heard back. Not satisfied! Otherwise, the car was fine.

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    Price

    Reviewed April 28, 2019

    The simplicity and pricing to get an enjoyable ride for a vacation was impressive thru a private party. I would definitely find this useful in future needs. It is a great tool for many looking to share their ride and enjoy the benefits of renting a car without going too far.

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    Punctuality & Speed

    Reviewed April 27, 2019

    This car was awesome and Kevin was easy to work with. I will use Turo again. There was a slight issue with a car that canceled on me but Turo support was able to help me book this car quickly. I’ve used Turo a couple of times and enjoyed the experience.

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    PricePunctuality & SpeedStaff

    Reviewed April 27, 2019

    Our experience with Geraldine was really wonderful! She was truly a great person to work with! She was very timely with both delivery and pickup. Plus, the price was right, compared to the big rental companies. We hope to use Turo again on our next trip and vacation.

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    Staff

    Reviewed April 27, 2019

    Knowledgeable customer assistance and support is vital. Turo's reps seemed quite confused & the tech is not 21st century compatible. Not a good 1st experience for me at all. If it were not for the vehicle owner, I Would not have received the vital information that I needed.

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    Customer Service

    Reviewed April 27, 2019

    My experience with TURO exceeded my expectations! So convenient with curbside drop off and pick up. I will never go through a rental car company again. The communication through text messaging was quick and the instructions for pick up and drop off were easy to follow. Plus I got to drive some really cool cars!!

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    Staff

    Reviewed April 27, 2019

    Service was great, the first car I rented was not an active driver so I was able to find another car on such short notice and since it was an error on Turo part I got to rent an ever better car than I originally got and they paid the difference.

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    Punctuality & Speed

    Reviewed April 26, 2019

    Great car, great service, fast, easy, convenient. Highly recommended! Can't wait to use Turo on my next trip. I was done with enterprise giving me bad cars, overcharging me, giving away my rental, I wanted a stress free trip! I used Turo and the way I rent cars is forever changed!

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    Reviewed April 26, 2019

    Liked the car. Didn't understand why I was charged a $25 cleaning fee. I flew in with my husband and 3 kids one being an infant, I wish I had known that I was supposed to take a shuttle to get the car rather than having curbside service as it was complicated to do with our children, bags and car seats.

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    Reviewed April 26, 2019

    I was initially looking at all major rental places. I needed an SUV for a long trip. I was about to commit when I remembered seeing an ad for Turo. I started looking and found a luxury SUV for 200.00 less than what I was about to pay with the other rental company. The owner of the vehicle made the entire transaction and hand over of the vehicle as smooth as it could have been. Definitely will look to use Turo again in the future.

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    Staff

    Reviewed April 26, 2019

    This was my first time trying this service. The 1st two hosts had to cancel before my trip began. I had a large family gathering during the Easter weekend and afterwards. Needless to say, I was frustrated because this was last minute & I needed a larger vehicle for transportation. Once I identified the problem to John, a Turo rep; he went out of his way to ensure he had exhausted all his options to find a host that was available & conveniently located to get us on the road. Overall, a great alternative to the conventional rental car agencies.

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    PriceOnline & AppStaffEase of Use

    Reviewed April 25, 2019

    The service was great - cheaper than all of the car rental services from the airport. Decided to go with Turo over Maven due to the vast car inventory. Rental car arrived as described, and the host was very professional. The app is very easy to use with a lot of user guidance. Would definitely recommend Turo to a friend.

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    Reviewed April 25, 2019

    I spent the weekend in L.A and Turo helped make it one of the best vacations I've ever had. The flexibility of the host's and the variety of cars to choose from makes this app a number one when it comes to renting. I will continue to use Turo whenever I travel again.

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    Customer Service

    Reviewed April 25, 2019

    I called up Turo with some questions about renting a vehicle. They explained everything to me with great detail, was very nice over the phone and took care of my needs. I will be renting from the site again. I would definitely recommend to a friend.

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    Reviewed April 25, 2019

    Whole thing was great. As my family is traveling the world, we need to cut costs. This was a fantastic way to do so. We used this app for the first time and really enjoyed it car, the owner, and the experience. I would recommend this app to anyone traveling it staying home who needs a better option than the typical car rentals.

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    StaffEase of Use

    Reviewed April 25, 2019

    Good service. Easy to use. I would use the service again. However there needs to be a way to determine if all the lights and horns and things work on the vehicle. I drove off in the day time not thinking to check the headlights. So of course when night fell the car I rented had a left light that was out. Besides that everything decent.

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    Reviewed April 25, 2019

    I had a great trip. The car was amazing. I can’t wait to rent it again. The car has lots of power and was very clean. Turo is a great app to use if you need to get somewhere allowing customers to rent a car at will. I will forever use this app's DJ. Recommend it to friends.

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    Reviewed April 25, 2019

    Firstly, the pick-up and drop-off process was good. Owner contacted me beforehand and we came to agreement on the process. But the car condition and the listing was not up to the expected standard. The listing mentioned Bluetooth and media, but there wasn't onboard of car. Also there were these minor other issues. The biggest problem was that the breaks were worn out and would make noise and were troublesome to hit it right. Also during the trip the check engine light came on, and I had to drive back from a state park with it. Need to improve on verification process.

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    Staff

    Reviewed April 24, 2019

    We took a last minute trip to Maui with the family and wanted to do some sight seeing and drive around the island. All of the traditional rent a car companies didn't have any Jeep's available so I heard about Turo. We were able to find a reasonable priced Jeep which was in great condition. The guy who rented it to us (Dominick) was really cool to do deal with. It made our experience in Maui so much more enjoyable because we could go at our pace yet have the ability to explore the entire island. I would definitely do this again.

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    Online & App

    Reviewed April 24, 2019

    Very thankful for Turo! I had a convertible Mustang to drive while in Los Angeles and it was a wonderful time! I was worried about everything given this was my first time using the app.. but I had NOT ONE problem! I will be using turo and renting from Jackie as much as I can for my rental car needs! Thank you again!!!

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    Punctuality & Speed

    Reviewed April 24, 2019

    The vehicle was great the lax Turo Lot service was not that great. Service was kind of slow and they seemed a bit confused about what key opens what vehicle. Mini return vehicles were still waiting to be checked in and several people were waiting to get checked out. I waited for about 40 minutes.

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    Installation & SetupPunctuality & Speed

    Reviewed April 24, 2019

    This was my first time renting from Turo and it was very easy! The host responded quickly, the instructions were clear and easy. The car nice and ready to go. Location was convenient and the transaction overall went very smoothly.

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    Customer ServiceOnline & App

    Reviewed April 24, 2019

    It's a good thing but I could responds thru the app to log in and out when I pick up the car and dropped it off. I wrote to Turo several time about the issue I was having and got no response back. Was very frustrated.

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    Reviewed April 24, 2019

    The experience was great. This was my first time renting but second time experiencing the process of Turo. I will say it’s easy, efficient and effective and I will continue to use Turo in the future. I will also recommend Turo to my friends and family.

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    Punctuality & Speed

    Reviewed April 24, 2019

    My first experience was amazing. The provider was prompt on pick up and very professional. I had some reservation heading into this, yet they all went away as the weekend concluded. Will I use the service again? I will when the chance come up again.

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    Customer Service

    Reviewed April 24, 2019

    For my first time using Turo, it was a great experience! No problem retrieving or dropping off the vehicle. I’ll definitely call on Turo services again soon, and recommend all friends and family. Thanks again to Julie and the Turo family.

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    Reviewed April 24, 2019

    I was very happy with rental with Stephen and recommend that when looking to experience a Tesla Model 3 go with Stephen. This experience is much better than test driving at the local Tesla store when you want to possibly but a Tesla in the future. Thanks.

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    Customer Service

    Reviewed April 24, 2019

    I recently rented a car with Turo and was hit by a tire barreling down the highway. I’ll probably never rent with Turo again based on my current experience with them so far. The brunt of my issues revolve around their communication with me post accident. No one reached out to me from Turo, I had to keep reaching out to them, no assistance with getting a different car so I didn’t have one during the rest of my trip, there is no phone number for me to reach my claims manager, and with zero communication before I got a bill that’s much higher than the deductible on the insurance plan I purchased. So, all in all, do not recommend.

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    Customer ServicePriceOnline & AppEase of Use

    Reviewed April 24, 2019

    Easy to navigate and reserve a car through the app. App very efficient in managing end-to-end process. Customer service was helpful. I've used Turo twice at this point. This rental was a great experience for me and my wife. Highly recommended. Great selections for a good cost.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed April 23, 2019

    Was very prompt on messages, all around great experience. Very reliable car. Just very satisfying vs using a rental agent. Car was clean, tires were good, and the added tint helped with the Denver sun during spring. Car was located in a very good location as well.

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    Staff

    Reviewed April 23, 2019

    The family was very nice and professional. The car was ready and clean. Turo just help make something like renting a so easy, when it used to be so difficult to rent from other companies. Prometheus has truly given man fire. lol

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    Customer ServiceStaff

    Reviewed April 23, 2019

    Nice service and clean car. Communication and professionalism was awesome. The car had full service done and was very nice road assist. Overall disservice and people were very professional. Great job and keep it up. And If I ever would go back and rent a car I would definitely prefer this people and this company.

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    Customer ServiceStaff

    Reviewed April 23, 2019

    Turo has a wide variety of cars to pick from, the first few host cancelled on me but Turo took good care of me. My first host was perfect and he had excellent customer service. Returned the car back and had a excellent experience! I will definitely rent from Turo again.

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    Reviewed April 23, 2019

    Very easy to book.. No issues with the booking process.. The car selections are awesome, love the cars.. Will strictly use Turo from now on.. The only problem I’m having is the mileage you’re allow to drive per day.. Very little.. Hope that improves a bit.. However great site to book on.. Thank you.

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    Price

    Reviewed April 23, 2019

    The car interior was very dirty. Cookie crumbs, debris, coffee stains. And still charging me a hefty $90 per day. Obviously this car had not been cleaned up for weeks and months. Most awful was how I had to get the car. I paid extra to have it delivered and returned at my hotel. However, upon delivery, I was asked to drive back with the host to his shop. This ended up wasting my hour just for me to drive back to my hotel. I understand that if it was a standard rental, I would need to do something like this, but I am paying extra $40 for it, and I feel like I am just saving the host's transportation cost. What an awful experience. Lastly, I of course complained to TURO about it and asked for the refund for my extra pick up cost, but they have refused.

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    Reviewed April 23, 2019

    I have to say that my first time using Turo was excellent. The terminal pickup and drop off that was offered by Evren made my trip especially worthwhile as I was traveling with my disabled son. The car was new, clean and in top working order. Thank you Evren for making our overall Turo experience a plus. Will definitely be looking up Evren the next time we are in CO.

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    Installation & Setup

    Reviewed April 22, 2019

    The car was parked on the fourth floor of a parking garage. The instructions left only an address. After going through each floor we finally found the car. The car had less than 30 miles until empty of gas. It was after midnight in a city I had never been to before after a six hour flight. I was told by the owner of the car and the representative from Turo that the key would override the Turo Go app. We were stranded at the gas station with no help for nearly 30 minutes because the car would not start and the Turo app would not open because there was no cellular service. Really miserable experience using this for the first time.

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    Punctuality & SpeedStaff

    Reviewed April 22, 2019

    After a late cancelation the agent at Turo was very helpful in locating a new car and making sure everything worked out. It is a very convenient option to using a car rental agency. The ability to have curbside pick up and drop off is very convenient.

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    Price

    Reviewed April 22, 2019

    I had a great experience overall. It was so easy. I would love a little less expensive options. I'd like to be more spontaneous in getting a car. I had to order the car for the next day because I could not get one for the evening the afternoon I tried. Other than that it was such a fantastic experience!

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    Customer Service

    Reviewed April 22, 2019

    Everything is as described. Fred was quick to respond. Would recommend. Pickup and return was very easy. When Fred sent addresses of gas stations, I didn't understand why. But when I returned the car, I realized why he did. There are no gas stations near the pickup and return facility. So, be prepared to fuel before returning.

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    Reviewed April 22, 2019

    Great place to rent a car for a special occasion, for a business trip or just to to get a car and get out of the house. They have lots of different choices from economy to sport and luxury cars. I had a great experience with Turo.

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    Punctuality & Speed

    Reviewed April 22, 2019

    It was a very nice, and epic journey. I enjoyed the car and the professionalism from the renter. The time, location, of the pickup and return was great. I'll love to recommend this site to a lot of other people that's willing to rent.

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    Reviewed April 22, 2019

    Renting through Turo was easy and convenient. I was able to select a very specific car for my trip to California, and it made the trip all the more memorable. I would definitely recommend others to try this unique way of renting a car.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 22, 2019

    I had a great experience EXCEPT for that my car had to be jumped. The owner of the car said he has never had problems but I had problems the whole time I had the car. I didn’t do anything to cause the battery to die. I’m not sure if it was fixed but I had to return the car a day early because I didn’t trust that the car would turn over. When I called Turo, they sent me an amazing maintenance guy that came quick and was really helpful and kind. That was the best part even though I wish I didn’t have to call.

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    Reviewed April 22, 2019

    For me it’s simple. A) How easy is it to rent and how reliable the renter B) Pickups and dropoffs vital C) Communication. I have received all 3 from my rental experience with Henry the man who I rent from on numerous occasions. Al

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    Customer ServiceStaff

    Reviewed April 22, 2019

    While the overall experience turned out to be just fine, the vehicle that we used was in need of some repair. As this vehicle was previously reviewed by some one else, there was duct tape on the front right fender. It looked shabby, but it made us look less like tourists and more like locals! ;) In addition to that, when we first arrived, Gary sent a text saying that the driver's side window was inoperable, but the part had been ordered. When we left after 2 weeks, the part was still not in. The window actually fell into the door casing during our use of the vehicle, and we had to try to pull it back up and secure it in place. This sounds trivial, but it was inconvenient to not have use of the window when paying parking fees or in ventilating the vehicle without using the AC.

    All in all, the car served its purpose, and any communication with Gary was returned in a timely fashion. The pick up and drop off of the vehicle was very convenient... family members traveling with us had up to two hour waits for rental cars using national chains. Gary even left money to cover the parking fee! For our next trip, we will look to Turo first before checking out traditional rental car chains.

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    Customer ServicePunctuality & Speed

    Reviewed April 21, 2019

    The rental was so quick and easy, and made the renting experience smooth. Once I had my hands on the vehicle itself, now that’s another story. What a great vehicle to drive, great customer service by the owner. Five stars!!! Thanks.

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    PricePunctuality & Speed

    Reviewed April 21, 2019

    I rented a beautiful MB convertible. It was delivered on time, it was just as listed, it was picked up on time. My deposit was refunded in two days. Overall it is was a perfect experience. I looked at traditional car rental places and the price I paid for a $1,000,000 plus car was 1/3 the price for the same car at Hertz. I could not have ask for a more convenient car rental than my TURO rental. The number of cars to chose from in Las Vegas is amazing from very basic to super exotic super cars.

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    Reviewed April 21, 2019

    This was my first Turo experience and it went great! The owner was so accommodating and easy to work with. He met us at our hotel with the car for pick up and return. The car was clean and no problems. Will definitely use Turo again!!

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    Customer ServiceCoverageEase of Use

    Reviewed April 21, 2019

    Very simple and easy to use. Whether you need a fuel efficient vehicle or want the thrill of an exotic car, Turo has you covered without the hassle of endless paperwork that your standard car rental companies require. It’s also a great way to test drive a car that you are considering for a purchase. Customer service is top notch and communication is never an issue. Referring friends is an easy way to make a good chunk of your costs disappear.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 21, 2019

    It was my first time booking and the person canceled so we had to call customer service and they took great care of us and found us another car just in time. Great service. Will be booking through Turo again.

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    Reviewed April 20, 2019

    This was my first time using Turo and I must say the experience was awesome all around and I would definitely recommend to friends and family. Also if you're somebody who is looking for a way to make some extra cash maybe you should look into hosting with Turo!

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    Reviewed April 20, 2019

    This was my first time using Turo. I couldn’t have imagined a better experience. We were able to make our car selection based on our needs and for the amount we were able to spend. I would recommend this service to all of my friends.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed April 20, 2019

    Horrible customer service. Trying to rip me off for 20$ for a issue with the app. It would not let me extend & kept giving me a error even though the owner was notified & approved of it. Now Turo is sending me to collections or something. So pathetic. Waste of time. Would rather use Enterprise - way smoother.

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    Reviewed April 19, 2019

    Great experience! Will for sure use them again and again! It's a great way to test drive a car prior to purchasing one, to make sure that you like the car for the long term. As well drive fun cars from time to time, without buying the car.

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    Punctuality & Speed

    Reviewed April 19, 2019

    Turo is the Airbnb/VRBO for cars. It’s easy to book and owners typically respond within a day. There are a variety of cars to choose from to fit the type of driver you may be. I recently flew in to San Diego and picked up a car close to the airport. The car host was responsive and accommodating as we had a few changes in schedule. If Turo is available to where I am traveling, it is my first choice for transportation.

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    PricePunctuality & Speed

    Reviewed April 18, 2019

    Really enjoyed it. Turo should have flexibility on price adjustments when delivery is late just as if when returning car is late. If I'm late returning the car I'm charged. However if delivery is delayed I cannot get any credit. Seems a bit one sided there.

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    PricePunctuality & SpeedStaffProcess

    Reviewed April 18, 2019

    Great car! People were super nice and on time for drop off of the vehicle. Let me extend as needed too!! I would definitely recommend. Great car, great price! Couldn’t have been easier or more seamless. The owner was very communicative when I had questions about the process, as I was a first timer using TURO.

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    Price

    Reviewed April 18, 2019

    I’ve been using Turo since it was RelayRides. I love the share economy platforms. Always had great experiences with owners themselves as well as the automobiles. I really like the opportunity to drive different types, makes/models that Turo offers. I’ve always been able to find a auto rental that I found to be affordable and/or was appropriately priced. I do tend to avoid renting from people who use this platform for business income purposes, ie those with multiple listings b/c I would rather give my money to an individual using their own asset to supplement their income.

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    Reviewed April 18, 2019

    I'll recommend this rental car place to anybody. I had such a great experience with this car I rented. It was everything they said it would be. Turo was good with the timing and paid for me an Uber back to the airport when I turned the rental car back in. They even Reimbursed me for my Uber I used to get there when I arrived in L.A.

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    PriceOnline & App

    Reviewed April 18, 2019

    SO MUCH better, easier, and cheaper than going through a rental car company at the airport. I will never go through one of those car rental companies again as long as Turo exists! Pickup was a breeze and the app along with the reviews allows you to see exactly what type of car you're getting. I tend to avoid car rental when going on trips because of the price and the long lines to pick up the car but I'll definitely use Turo again in the near future.

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    Punctuality & Speed

    Reviewed April 18, 2019

    I have used Turo for 2 different trips, very satisfied. Easy to schedule and great selection of cars. Everything from cheap economic cars to High end luxury or sports cars. I’ve rented a Prius when on a family trip, and a Tesla Model S while on a trip with my wife. Would highly recommend Turo to anyone.

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    Price

    Reviewed April 18, 2019

    I was able to rent a car in the size I needed even though I rented at the last minute. We weren’t sure if we needed it at first but once we determined it was needed, I was able to go online and reserve a car and have it ready in a few hours, plus there was a decent selection and variety in the type of car and price. I was able to pick up and drop off the car in a convenient location and instructions were clear. I was always able to contact the owner if and when needed.

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    PricePunctuality & Speed

    Reviewed April 18, 2019

    Turo makes it easy to rent a wide assortment of vehicles. They offer protection/insurance and a reasonable price. I would highly recommend Turo to rent your next vehicle! I was able to rent a vehicle that I've always wanted to drive, which was a Tesla. The car was quick and was a blast to drive! Will definitely be my next vehicle to purchase as well.

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    Customer ServicePrice

    Reviewed April 17, 2019

    The service was Great! Very smooth and easy delivery and pick up. We got a Great car and a great price! Customer service also helped to solve a miss understanding very easily through emails. We definitely recommend Turo and will use them again in the future. Thank you very much!

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    Punctuality & Speed

    Reviewed April 17, 2019

    It was easy and fast. No waiting in line. I would definitely recommend. Cheaper than renting from rental car company. Service was very good from the start. Types of car available is a lot nicer than from car rental place.

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    Reviewed April 17, 2019

    The Turo experience was great, I’ve been renting cars for over 25 years. Stumbled upon Turo 2 years ago. I was thinking, "Why didn’t I think of that." It is a great app. I tell all my friends and family about it. Will never rent anywhere else again!!!

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    Punctuality & Speed

    Reviewed April 17, 2019

    The BMW was delivered on time...clean....with courteous owners. I will do this again!!! My days of standing at an airport counter for a rental are over!!! This was my first Turo experience and I will definitely use Turo anytime I need a vehicle out of town.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com