Turo Reviews

Owner knew car had check engine light on and TPMS warning lights on also and didn’t warn me about it until I arrived to pick it up and then left me a 1 star review. I was thinking of being a host myself but am soured by the experience.

Rented a 2009 Honda Civic. When I picked it up the AC wasn’t working - what!!! No AC in the middle of July. Let the owner know and he exchanged the car with his 2015 Mercedes C250 for the same price. Wow customer service!

I was in need of a car to complete my employment training. My nephew recommended Turo. I searched for a Turo near me and I chose a sedan and the cost and time to get the rental sedan was extremely affordable and convenient. I was able to complete my training and return the sedan with no issues. I definitely would recommend Turo. Renting a Turo vehicle is better than renting with Enterprise rental.

I had a blast! Found an excellent car and was so easy to use! I look forward to the next time I can use TURO. However, I was hoping to use someone's referral code for $25 and it did not work. It was a fresh code from someone who is putting their car out for rental. Is it possible to get the $25 credit?

My family has now rented cars from Turo four times, and we have had great experiences each time! It saves us money, and is so convenient! I love telling my friends all about it and watching them save money, too!

The car rode great & was great on gas. Host was great on communication! The vehicle did not give me any problems throughout the duration of my trip. Any questions or problems I had was answered quickly by the host, would highly recommend!

Shelby was quick to respond, answered all of our questions. His car was clean and ran great. He delivered the car to the airport, right where we where. And pick up was the same. We had quite a few bags and he even offered to get a little luggage rack that hooks on the trailer hitch. Shelby was extremely thoughtful and made the experience easy.

I had a great experience using TURO for the first time on a vacation trip. The interface works great, the host did everything as promised, and all in all I'd give a thumbs up! Best part? I saved a ton of money. +1

Had a great experience driving the Altima. Greg was very professional and welcoming. Excited about using his services again in the future. I'd suggest for anyone needing a rental at a reasonable price to connect with Greg and use his services.

My experience was great and smooth. Definitely looking forward to my next experience. I would recommend Turo to everyone. You don’t have to deal with rental car companies robbing you. You can deal with your peers and it’s a great thing!!

Our Turo experience was very good -- just shy of five stars. It was a bit nerve-wracking booking the initial car. The app is good but not 100% intuitive. Also, I kept getting a creeping feeling our host could cancel, since I had no familiarity with the experience in the past. A little more hand-holding would have been nice. The pick up couldn't have been better. Sanjay dropped off the car clean and he was a real pro. I love the idea of taking all those pictures of the car. There were a few tiny scratches I wanted to call out to Sanjay and I wasn't sure they would be picked up on the app -- I didn't want to get dinged for those. But, I also didn't want to be a jerk. So, that's something maybe you guys have to work on.

The app made searching and booking the vehicle very easy. My communication and experience with the vehicle owner was great. The pickup and drop off was very easy and a lot more convenient than renting a car from a typical rental car company.

This is by far the best way to rent a car. You have much more interesting options, including customized cars or ones hardly found on the rental lots. Not to mention you are renting from people who actually care about the car and the service. These two things could be more than enough to cover up a bad app or user experience. But here is the kicker, both of these are FANTASTIC! I am done with rental companies. Heck I want to start renting out cars!

They charge me extra money which is not fair. The car had lots maintenance problems. I reported right away brakes engine since I reported they charge me for extra mileage and cleaning fee which is not fair. I’m so disappointed.

With the ease of TURO I don't think I could ever go back to regular Airport Car Rental system. With this app you don't get charged for unnecessary stuff. You pay, drive, deliver and it's all done. Everyone who travels a lot should start using this App service. Stupendous. No issues, and even if there is you are 100% in right to dispute any charges. #TURO is the way of the future!

This was a first use of Turo. I found the reservation process, communications both prior to and during the reservation to be quick and clear. The car we rented from David was clean and in perfect working condition. Pick up and drop off were simple. We would definitely use David again for future stays on Kauai.

Wonderful service. Never will rent from conventional car rentals again. Everything was so easy and fast. Free Uber from the airport and to the airport. This was great too. Friendly service. Everything was great! Car was very clean and well maintained. Very comfortable!

We booked a vehicle a reasonable time ahead of our vacation. We had communicated everything with our host and he had agreed to everything talked about. We had an issue with the Turo app not allowing us to put in the correct pickup and drop off times. However, we presented our times to the host and he agreed to them. A couple of days before the trip I messaged the host again just to reintegrate everything we had previously discussed. He, once again, confirmed that everything would be fine. The only issue this time was the host asked that we change our pickup and drop off location to his house. I agreed to this.

Great experience! This was my first time using Turo and I can’t wait to book from them again. The car I rented was great, easy to pick up and return. I feel this is the much better route to go than the traditional car rental companies. Saves $$$.

Everything went perfectly. Car was perfect and the person was on time for the pick up and return. He was very through with the review of the car and what I needed to know as I was new with a Tesla. I would do it again. Thanks, Graham

I had a great host, who had flexibility, and an airport pick-up option. I will 100% use Turo next time instead of renting from a car rental place. Being able to choose your exact car is the best thing about Turo!

It was easy and cheaper than rent a car. The car we got was nice and very clean. I would definitely use Turo again. This was our 1st time using this app. We had a great guy name Jim, if we would go back to Seattle I would go through him again.

The wife and I took a long trip around Oregon and Washington in a Turo vehicle supplied by Jay in Portland. We picked the car up on a Sunday afternoon, and ran into an issue with accessing the car. We called Jay and he answered immediately, opening the car for us remotely. Problem solved! After taking the pictures needed for checkout, we headed out to dinner. Noticed right away that the left turn signal was out. Turns out it was full of rainwater and caused the bulb to pop when activated. Stuff happens, so I dropped Jay a text explaining what happened. He got back to me instantly - since I have a mechanical background I offered to replace the bulb, and he told me to upload the receipt on the Turo app. I did, and Jay reimbursed me on Venmo. Easy!

Stephen had the car prepared on time and was great communicating with me as well. The car is well kept and drives beautifully. Returning the vehicle was easy as well. Stephen asked I put the key in a lockbox although he wasn't home which was a simple process. I highly recommend renting from Stephen!

The car was great all week -- easy to drive and good gas mileage. The problem was that when Kirill picked up the car, he just jumped in and drove off, saying nothing. Then, a few hours later, I got a request for $30 for cleaning. Why didnt he look it over and let me know right when he picked it up? I assumed that things were fine since he shook my hand, thanked me and drove away. That is not ok and I dont think I should have to pay it. NOT HAPPY.

Great experience. Erin was great to work with. Everything was timed perfect. All persons involved were completely satisfied. Will probably rent from Erin again when we go back in a few months to visit family. Thank you for making this very simple.

Usually a nice selection of cars. Obviously there is more selection in larger cities/metropolitan areas. I have always had a good experience with the car owners. They have been very flexible with pick up/drop off. I really appreciate being able to read reviews prior to renting. It is also nice to see the total at check out before actually committing to rent.

Logan was available ASAP and forwarded all the information to make this seamless. Car was easy to find and drop off to make this a great experience. Will definitely look to rent a car in the future the same way. Never heard of this Turo before but now will use again.

It's fun working with "people" instead of big Corporations. I like supporting the little guy. Definitely a much better value as well! It's a fairly easy website to navigate and I really appreciate that! I've used Turo a half a dozen times and have always had a positive experience.

We have had great experiences when renting thru Turo! We were able to choose a specific vehicle, from great hosts. They were like borrowing from a friend, very nice guys! Couldn’t be more pleased! No delay at the airport to pick up the vehicle, all details done ahead of time.

I am a long-time Turo user and have used the app to rent more than a dozen times. Overall, I am very satisfied with the service and will definitely use again. Just a few recommendations: -Enable users to be able to message hosts prior to making a booking. Right now, you cannot communicate with anyone on Turo unless you have a booking. It's important to be able to ask questions. -Have more Turo valet locations.

Turo is number one rental car website, easy to access and the price is very reasonable, lot of cars styles to choose from, provide LA lot of different state. The host easy the communications. I will recommend to a friend and family.

Everything was good except the fact that we had to drop off the car early in the morning and we were asked to just park it and pay the maximum parking fee. I didn’t think that was right. One the pick up person should have come and collected the car no matter what the time was early hours or late hours and if he wanted us to park and leave then he should pay the parking fee, not us.

The car was very clean and mechanically sound!! Drive perfectly and was great on gas!!! I can’t wait till my next rental, it was so easy and user-friendly and picking up the vehicle was a absolute breeze!! My next car will be a tad bigger though!

It was just no hassle. It was cheaper. It was cleaner. I didn’t have to stand in line or talk with anybody. I dealt with a really great host who is very receptive during a minor misfunction during my trip. I will no longer use any kind of commercial rental car agency in the future. Turo for life.

I have made several attempts to make my first reservation and have had nothing but technical issues. Booking from Canada but insists that my zipcode is wrong. I don't have a zip code. It accepts my province and country but insists on a zip code. I have tried both app and website with no luck. Tech help was not user friendly, equally convoluted process to ask a simple question... But I eventually got a message through. We will see if i get an answer "quickly". Can I ask a host a question about their car without having to make a reservation?

I really had an enjoyable experience with Penny at Turo! She was so accommodating and made everything easy. This was my first time using Turo and it was great! I would recommend turo to everybody. Using turo is so economical too!

The app is awesome... I had to travel far to pick up & drop off the vehicle... The vehicle was really old & not maintenance well... The flooring was coming up, lights was on the dashboard, it look like it was in an accident, the trunk wouldn't close then the gas hand wouldn't work... Then, I could drive the car for one day & couldn't get that money back... I had to add oil & transmission fuel to the vehicle... I called customer service. They were no help...

The car rental was great. BMW had 135k on it but everything worked well and it drove really solid. It made the trip better. When I checked out I realized I had somehow selected $59 insurance on an $80 rental. I am not sure how but when I did a test rental afterwards, they tend to push you to the default ultimate insurance and you need a couple of clicks to get to more basic.

Met with heavy restrictions, low value for money in car selection and high fees by the major car rental outlets, our disappointment was turned to joy when we discovered Turo. The car selection is very diverse and we found a beautiful car offered by a wonderful host at a reasonable rate. We found Turo's rules and stated responsibilities for all parties to the rental booking, to be a very equitable and risk free space in which to conduct the business of renting a car. Hiring a car through Turo offered a level of freedom we simply could not find with any major car rental company. Using the app to book the car, to communicate and interact with the host and to arrange changes to the booking was easy and stress free. Overall, our experience was very positive and we are looking forward to the next opportunity to hire a car through Turo. This is how renting a car should be.

My experience with Turo was great, honestly. They really make sure you understand exactly what you're buying and what's not included/covered. Makes renting a car as an underaged driver a breeze. Thank you Turo for helping to make my vacation an easy and great one.

Two people backed out. I still have money in my account. One person said she call a few months ago to have her car removed. The next person's car was confirmed. In the message I asked him to email me info where to pick up the keys. He never emailed. I got a message from Turo on my cell phone telling me the car was canceled. The reason I wanted email was because I work 12 hours and can't have my phone at work but I can access my email.

The whole experience was amazing. From the ability to communicate directly through the app and the ease of using it to document mileage as well as any deficiencies (there were only two very minor things) with it before driving away. The return was equally as simple. We left the keys at the hotel desk and everything was as simple as that! I have already recommended using this service to anyone I know traveling in the near future. It will be the first place I check from here on out.

My Turo trip pick up and drop off from MCO International Airport was a great experience. Wagner was very efficient and professional with keeping me informed and up to date on everything. My Turo reservation was on time as scheduled.

Great communication, and perfect vehicle for our trips back and forth to the beach. When we had changes due to the airlines, Flavio was flexible with our pick up and drop off times. We will continue to use Turo for our summer travels.

Great car, pretty much brand new. Definitely got a lot of compliments and it's a nice smooth ride. Would rent again. Comfortable for a coupe too. Was very clean car. The price was very good, and the mileage was perfect, did not limit me to go places because I had enough miles to use for the car.

My experience was wonderful. So quick and easy and the rental was better than expected. It was my first time using the app but I will be using it again for sure. Great concept and my host was great. The price was ok. Turo was more expensive than the big companies if you book in advance with them, but cheaper than them if you had to book on short notice. Car selection wasn’t super great but luckily I found a great one so I was happy.

The car pick up and delivery was great. Communication with the owner was great. When I reviewed the car I got a note saying I got a 4 out of 5 rating and the owner wanted to charge me $10 because he felt the car on the outside was dirty. I actually had vacuumed out the car because I know I had gotten some pine needles from my shoes in the trunk and on the drives side. I even rinsed the car off at the car wash since I was there to clean the windows form bugs.

We were very happy with our rental vehicle. The Infinity was very comfortable and in great shape. Megan was great about dropping off and pick up! It is much easier than renting from a big company. We highly recommended using Turo and will use it again!

POOR customer service. My husband and I literally found a LARVAE of MAGGOTS under the front passenger seat. Both our host Christian ** and TURO REFUSED to acknowledge the issue! I won’t be using TURO again.

The time of my rental, 7-2/7-21, is a very expensive time in Hawaii over the 4th of July Holiday!!! However, finding Turo saved us between 4-5 hundred dollars compared to a traditional car rental, plus we had a new vehicle thru New City Nissan, It was a New 2019 Nissan Rogue with only 1084 miles, Heather the rental agent was awesome & very helpful answering all of my questions do to this being my first Turo Rental. Overall a tremendously wonderful rental experience!!!

Using the app and finding cars through app is all good. One of my cars was perfectly described. The other was not. I blame this on user profiles and not Turo itself. Both of my experiences the communication with car owner was terrific, even on the car that was not as described and he discounted and refunded part of my rental cost.

The service was great, confidential secured and soft to work with thank you for the good experience. I really sure I recommend the app to my friends and social media because was really good and easy to use! I had a good summer vacation thanks to you.

I found Turo last summer and have been looking for an opportunity to try it out. We rented a very well maintained 2009 Porsche Boxter for a three days and had a fantastic road trip from the Portland area, to Mt. Rainier, down the Tieton River, back up the Yakima River Canyon and back over the pass catching a couple of ferries to the Olympic Peninsula and then back home. We had a ball in the car and the experience was easy, enjoyable and better than we expected! I will definitely use Turo again, I highly recommend it!!

Ms. ** was strictly professional with the vehicle drop off at the airport and pick up arrangement was well organized. The car was clean, drop off individual was on time and give me proper instruction about the vehicle. After my trip was over, I was email an address with instructions to drop off the car and how to secured the key but before I could finish my drop off task an Uber driver courtesy of Ms. ** was right there waiting on me to take me to the airport. That was professionally " AWESOME".

Overall great experience. Struggled a little with the license information upload as it initially wouldn’t accept the number then I randomly figured out I needed to put spaces between groups of numbers even though I scanned in the license and thought it would have auto loaded correctly?? MI license by the way.

We rented an SUV for a long trip because we drive electric cars. It was so easy. We had to cancel one reservation because we added more people and needed a bigger car. It was really easy and intuitive. We will use this service again for sure.

This was my first time using Turo. I’ll never go back to using a rental car company again. Customer support was excellent. And my experience with the owner of the car was also excellent. Seamless experience! It was easy and affordable.

Great from start to finish on both ends!! Will use the service again soon!!! First car cancelled so jumped onto a new Tesla and by then customer service had already apologized and offered a $25 discount for my troubles!! Much appreciated! Jonathan should work for Tesla. He’s such a great ambassador for both Tesla AND Turo!!

In the market for a new/used car and hate that dealerships only let you test drive very short distances - Turo allows one to actually test drive a car for extended days to allow normal driving conditions one might encounter in regular usage - helps to make right decision.

Everything is step by step and very easy. I’ve been blessed to have some wonderful hosts, as well! Car selection is good, prices are phenomenal, and times flexible. I’d recommend Turo to all my family and friends! Thank you, Turo!

I would like to say Thank you for assisting me with the vehicle I recently rented thru Turo. I really enjoyed my birthday week. It was an easy pick up and drop off for the rental. It was easy to extend the days for my Rental, thank you so much for accommodating be me. I will be renting again and will recommend to others????

My review with Trace, whom I rented from is a 5 star review. He was great to work with. However, the Turo website in general needs to be amended. Clarifying instructions regarding adding secondary drivers need to be given. I submitted my secondary driver’s info 6 weeks in advance, and she was NEVER approved. Customer service was not apologetic at all when both I and the secondary driver reached out. Like I said, my rental and who I rented from is fabulous. Would work with him again any day!

Turo made renting a car so much easier than using a traditional car rental. The pick up & drop off took so much less time! And we got to rent a nicer car for much cheaper than we could have otherwise. Highly recommend! Will use again!!

This was my first time using Turo, Carlos was great, he explained the process in great details and put all of my concerns to rest. The communication between was excellent. The drop off meeting point was very safe and convenient. Everything was great and I had a smooth road trip. The only recommendation is to make sure the cars are equipped and in good condition for long distance road trip.

I rented a car via Turo for the first time. I had the car from Monday afternoon until Thursday afternoon. I was allowed up to 600 miles yet I only used about 100. I took excellent care of the car. I hand washed, vacuumed the interior and made sure the car was filled with premium gas prior to returning. The host immediately thanked me for taking such great care of the car then asked me to give him a good rating. I did as he asked. The following morning I received an email that the owner filed a claim against me for scratches that had been on the car since we picked up the rental.

We rented a car through Turo with the following experience. The car was delivered to the Minneapolis airport for us. We drove it to my sisters' home in MSP. The next time we used the vehicle, though all looked fine, the tire pressure warning light came on. We drove to a service station and added air to the affected tire. We had to do this throughout our rental. It was an inconvenience but not a big deal as it was a slow leak and the tire pressure monitoring system always advised when it was just a little low, so we could top up the air in a timely fashion.

I didn’t have a pet in the car yet there are only photos post rental of car with pet hair mostly under seat carpeting. No one sat in the back seat where dog hair was allegedly found. Offered to take car to car wash across street, person who took car from me declined. Way to get an extra $150 out of a one day rental.

Due to an accident, my first Turo car was a cancelled trip but the Turo Support found me a wonderful replacement car 2 days before my trip. It was a smooth process and the host, Jonah was awesome and very accomodating. Turo rocks in my opnion!!!

I have rented through Turo more than 10 times and have had extraordinary experiences 9 out of 10 times. One car (VW Convertable in Boston) had some hood problems and the owner came out to try to fix. The bigger issue was that he couldn't meet us at airport check in and asked us to leave at an airport hotel (we couldn't find) and almost missed our flight. All ended well, but stress we didn't need.

Highly recommend, great little car. Great air conditioner. Really needed during the heat wave. The temperature was in the high 90's during the six days I had the car. Pick up and delivery at the Denver Airport was simple. Would not be any different with any of the other car rental places. Saving money, and driving a nice dependable car is the reason that I would not rent from anywhere but Turo.

We were very pleased with our first experience with Turo. The process was easy and convenient and you can not beat the pricing by going through traditional rental car agencies. We will definitely be using Turo again in the future!

I could use a good car in a good price! Picking up the car and returning it were very easy and convenient. Especially, pick up and return time were flexible so that I could manage my time well. I would recommend to a friend!

Amazing time! Great price! The host was so quick to respond. We had a great time with the convertible. Much better than a rental car business as it seemed way more personal here and if we had any questions we had instant feedback! Would highly recommend Turo and our host to anyone!

The process was much easier and less expensive than renting from a car rental place. And you get better cars. Rick was very easy to work with. The car was very clean and well maintained. I will definitely do this again when I am in town!!

We went to Honolulu for 11 days and rented a car with your app. The pick up and drop off were seamless and Chris was amazing!!! I mean he went above and beyond any expectations we could of had! We will definitely use Turo AGAIN! And tell friends and family how great it was! Mahalo.

Rental went without a hitch or even a hiccup. Owner Jeremiah was very accommodating to the point he left the van and key at the hotel desk for us as we arrived in Anchorage at 1:40 am. Van was clean and in excellent shape so I would definitely rent thru Turo again. Jeremiah's van is highly recommended.

I am very patient and understanding when it comes to these things. I understand that this company is busy. However, this was probably the worse customer service I have ever had. I sent several emails through the “contact Us” page through the span of a week and never received a single response. As my question became more urgent due to my trip coming up I called Turo directly. The Woman on the phone was almost mumbling and I had to have her repeat multiple things. She didn’t know what the answer was to a basic question so she put me on hold for probably 20-30 minutes before she came back onto the phone and said she was not authorized to do it.

I was lucky to know Turo service. All my family love to travel with Turo rental car. It was a great experience with Wassem as well as Turo service. I will definitely reuse Turo service and recommend Turo to all my friends. Thank you.

The host was wonderful. No problems, no issues, no disconnections. The host was very polite. And very easy to understand. The car also was outstanding. Location also was near NYC which made the commute very easy. Will definitely get a car from the host again.

I have had many excellent experiences with Turo. One time, I did run into a problem and their customer service worked diligently and resolved the problem. I highly recommend them, but always read the reviews of owners. That will help alleviate any concerns later.

I enjoy using Turo, it’s very user-friendly and relatively lower priced than going through a large name rental car service. I had an interesting experience where the first car that I booked ended up being stolen by the user. The owner contacted me and then by the help of Turo helped find me a replacement vehicle and even save me some money in doing so for my inconvenience.

Dodge Caravan. The vehicle was very comfortable but the interior needed cleaning up. The alarming buzzer would go off as soon as the vehicle reached 10 miles per hour. There was no indication as to why, and the vehicle owner was unaware that this was happening.

This was my first TURO trip and I was very pleased. Walked out of the airport and met our provider. Hopped in a great car for a great price. Will definitely use TURO again! Host had great communication and worked with our travel plans. Can’t say enough about Tae.

Super easy to find the car I needed and to filter exactly what i was looking for (price, type, delivered). Communicated with the renter when I got there for a super efficient drop off and for the drop off meeting. Will use again.

Sandra was a friendly and excellent hostess. She was very attentive to our pickup and delivery times and the transfer went quite smoothly. We communicated by text prior to the trip so she was acquainted with our schedule, arrival, departure and destination. Her vehicle was comfortable and reliable and we really liked the concept of dealing directly with the owner because it helps promote accountability and expectation. Great idea and I would recommend Turo to a friend.

I will use TURO again. I had a great experience. I needed a car on very short notice and the owner Patrick went above and beyond to make it happen. This was my first time using the app and it was extremely user friendly.

We rented from Mr ** from Kissimmee, Florida. The vehicle was clean,great AC, great service,very comfortable would go through him again. NO Regrets. We rented a dodge journey. Enough to fit our family of 6 in.5* service. Very polite and professional. Try him for yourself. You will be satisfied.

My experience with Turo was the only smooth thing that went on during my stay in Oahu. Shawn was an amazing help and made the trip and ease and even went above and beyond when I had questions. The vehicle was the perfect size for the city and was good on gas. Shawn even dropped and picked me up from the terminal so I wouldn’t need to walk or pay and Uber to come get me. All the people that lend their vehicles out should do this service makes the world of difference.

Smooth transaction with great communication. The car selection was excellent and the price was right. I had the option for instance coverages and was provided with paperwork for the rental. Pickup and dropoff happened with ease. I will definitely be using Turo again. No problems whatsoever.

Everything seemed fine until my reservation was canceled 36 hours before I was to rent the vehicle. I had to drop everything I was doing and find another vehicle on short notice. I wound up renting one 40 minutes away, which required $80 in round trip Lyft rides. I wasn't aware that I needed to vacuum and wash the car afterwards, so the owner of the vehicle charged me $24 for not doing so. I spent $104 more than expected, had to arrange alternate transportation, and was put through a last minute ringer to get another car. I am so not impressed with TURO.

I was very disappointed to discover the addition of a $7.99/day Turo service fee that I did not find suggested or disclosed anywhere prior to the final booking process. This increased my anticipated cost at the last minute. I rented a "VW Golf Alltrak" and researched this vehicle prior to booking. I understood it to be a 4WD vehicle. I prefer mid - larger size vehicles. While considering the 4WD option represented, a larger VW Jetta, renting for $8 less per day and available from the same person became unavailable. I settled for the Golf and kept this option even when several Priuses became available for less. After picking up the vehicle I noted there was no 4WD and no logging for Alltrak. It was a TSI, base model vehicle which retails for $8000 less than the 4WD Alltrak.

The only thing is my deposit of a 150 has not been returned yet. I had awesome experience and a great review from the person I rented from. I will definitely do it again as long as my deposit is returned - my trip was done 4 days ago and we both posted reviews immediately.

This is the best rental site ever. I will never rent from anywhere else. The cars are amazing and the owners are very competent and are very understanding. I sometimes can't believe the deals I get and the cars they have.

This is a wonderful service that you offer, but as a first time user, I was disappointed with TURO on so many levels. Your web site was very difficult to navigate. I tried 3 times without success to "rent this vehicle now" and thought that I had rented it, subject to you contacting me for my info, but nothing ever happened. Each time I would go back, rent it again (at a higher price per day) and still didn't get it. Finally, it did work. But you offered a $25 discount for a first time renter, which you did NOT give me on the invoice, nor has it appeared anywhere else. Also, the car owner offered to waive the $25 delivery fee if delivered to DEN (and he still does on his page on your site), but you charged me the $25. In addition, you asked me to send in a pic of myself for easy identification at the airport, but he never got it. I did see it on his pics of the interior and exterior condition of the car,??? TURO still owes me $50!

Only needing a car for the day, the price of a traditional rental car company was much more expensive than Turo. I was able to find a car I liked and made the reservation without any problem. The owner messaged me and stayed in contact all the way through the rental. The pick-up and drop-off were convenient and happened just as stated. My only concerns were 1. I wasn't aware that Turo would be tracking my drive, and 2. The car started out with only 3/4 tank of gas. This makes it much harder to estimate how much to put in before returning. Other than that, a great rental experience.

Enjoyed RMG Cars from Boston. Great experience from beginning to end. It was very easy and I didn't have to interface with a human. It was faster than an airport rental car service. RMG was able to unlock the car remotely and the keys were in the center console. I simply drove out. Makes me look forward to the future of car rental.

I thoroughly enjoyed using this platform to rent a vehicle. It was so easy to just pick a car and go. Pablo **, my host, made getting his car practically effortless. I can't say enough about this app. Awesome!! Thank you Turo!!

Website and mobile app were easy to use. Process was very straightforward. Vehicle/owner reviews from prior renters was very helpful. Do note that these vehicles are typically rented from an individual owner, so even the most minor nick/wear may be an issue for the owner.

To Whom It May Concern, I contacted Turo via phone the day of my trip in Calgary after I spoke with the car's owner to see if they could assist with adding insurance. I saw I could still add minimum protection for $7/day, which I was very interested in doing. They informed me I would need to contact Turo to handle insurance and payment inquiries. Each time I tried to pay for the insurance it stated payment not completed then provided a pop-up saying, "Request Failed. The payment amount may have changed. Please try again."

Turo is fantastic, a vast improvement over the established and stodgy rental car agencies. It’s great to interact with real people in every city I visit, and as a car person it is ideal to be abe to choose exactly the veghicle I want. I’ve used the service for travel, business, and just for fun and it’s been a great experience every time.

Turo was amazing and I will continue to use it! It was soo easy to arrange, pick up, drop off, etc. The pricing was WAY less than I would have paid for a rental car from the airport. Even with the Uber ride to the hotel and back after dropping off the car, it was WAY cheaper. The app was super simple, everything step by step. VERY HAPPY!

I received the car with a warning light flashing on the dashboard. The owner had rented the car to us with low tire pressure. Upon returning the car there was a scuff 3 inches in size. I feel I am being overcharged for the "damage." I'm told I could have to pay up to $500, which is a ridiculous amount for a scuff that size.

This was my first time using Turo after having had the app for so long. My Turo host was super friendly and so knowledgeable that he made my first experience renting the best! I really liked that he sent me all his recommendations and guidelines for the rental and he was super responsive. The ride was awesome and very luxurious which is what I was looking for.

While my trip with my host was good my initial service with the reservation team was terrible. For that alone I will NEVER recommend this platform to anyone. Rude people! Unhelpful! Just overall awful experience.

First time using Turo and it went very smooth. The attendants at the lot were very polite helpful. They instructed me on what I had to do regarding check-in, etc. There had been an issue with the gas cap and it was explained to me. The gas cap causes no issues during my trip. The Slingshot was clean, and ran like a dream. I would definitely recommend renting from Jessica.

Very friendly and took the time to explain the extra features of the vehicle. Next Level Customer Service. I can't wait to use this service again. This is the only way I will rent a car forever. Download this app now and enjoy.

The host was professional and demonstrated his actions with integrity. He kept in communication and made sure I hade everything that I needed. I would do business with him again. I look forward to using Turo again sometime in the near future.

For me price is everything. The price is definitely right. The smoothness of the pickup and drop-off was very good. Better than standard rental cars. Vladimir used a lock box and left the car in the parking area. All I have to do is walk out find the car and lock the lock box get in and go. For drop-off I let Vladimir know when I was dropping off the car market in the parking lot lock the keys inside and went to the airport. It doesn't get any better than that it was as if it was my own car. I will definitely be using Turo in the future.

Everything was nice and easy, been renting for a while and have always been cool. Very easy to set up. Cars are very nice. Whatever kind you need, never had a problem yet, hopefully need would plan on renting again really soon!

Awesome. Convenient. Cost efficient. Nice. Easy. Fantastic. It was great service. Very convenient. It was so easy to use. Wow, amazing and quick. I love Turo. Turo is awesome. It was good on the pockets. Sure saved a buck. I would Turo anywhere I go. It’s the best, so easy, and saves you a buck.

Great experience with Turo I'm going to do it again. The car selection was top notch and pick up and drop off was just as easy. I would prefer Turo over the bigger rental car companies. The only drawback is Turo is not everywhere yet. I hope it expands someday.

Turo is easy to use, convenient, and have reliable vehicles at great prices. Turo have all kind of vehicles at great rates and you pick what you need and want. They even make it convenient to add insurance coverage to vehicle online. I loved the idea of airport transport and paying in advance for vehicle and not having to deal with a company holding money on card while on vacation. Will most definitely use again.

I am being charged for damages that did not occur to the vehicle during my trip. The host didn’t show up to the drop off, something happened to the car after I checked out on the app and then the host filed a claim against me the next day for close to $1000 in damages. Turo charged my card without my authorization and won’t return the money they stole from me. The Claims Associate quit replying to my emails too. Be very careful when using this app.

Turo is a great car sharing app. Everything was made so easy. The person who I rented from was great. Very quick and responsive. I def plan on renting more in the future!!! I really appreciate the quick responses. It made my 1st rental very smooth.

Very smooth rental process, great communication through the app. Would definitely rent again! Anyone looking to drive their dream car before buying it this is the app for you. Turo also offers great insurance for peace of mind while driving expensive cars.

Rental went great, no issues whatsoever. Richard (car owner) was awesome to deal with, very responsive, a very positive overall experience. Car was as described. Mustang convertible, very fun to drive, mechanically sound, got decent gas mileage (23 mpg or so).

The perfect way to rent a Tesla just for the fun of it. Really enjoyed ourselves and we're glad the process was as easy as it was. Our host was great and everything went according to plan. Would definitely recommend.

He was on time, car was clean, he was respectful. Def would rent from him again. Turo needs to be advertised more. I saw the commercial once a month ago during a live soccer game. I have been spreading the word. Turo is hassle free compared to the other car rental places.

It was very easy to set up to pick the car up, very clear on address, the car was very clean, & I needed the car an extra day, they were very accommodating. I would definitely use TURO & recommend to my friends!

Great trip to Alaska! Took the Turo blue Subaru to Denali, Mat-Su Valley, Anchorage, Homer, Seward, Girdwood. Lots of day trips from each of these places. We had no problems with our car. The host checked in mid trip which was nice. Thanks all. I will always do Turo as long as it works likes this!

It was the best vehicle rental we've ever experienced, much better value than we thought. Interchange with the host was quick and easy. The vehicle performed smoothly on the road, such luxury. We will definitely be doing this from now on.

Turo was easy to navigate and Scott was very responsive when we wanted to extend our trip with his vehicle. We will definitely use Turo for future rentals. The selection of affordable cars and trucks were outstanding. The iOS app was a breeze to to navigate through.

This worked out great. I would and already have recommend Turo to family and friends. George was prompt, flexible and made it an all-around wonderful experience. The car was clean, George included waters, charging cables and an umbrella (really handy in a major downpour).

Booking was very easy, but it would be great if there were a way to ask the owner a question BEFORE you book, that way you don't have to go back and cancel if you're not satisfied with the answers. It also required some research to get a customer service number. Why not just put that on the site? Or maybe I missed it somewhere...?

One day car rental. I wanted to drive a car that I was thinking of buying and found it on the Turo app. It was a perfect experience. Very easy pick and drop off. Car was brand new and beautiful. I would use this app again to book my next car rental.

Using Turo was so easy! The vehicle was super clean and communication with the owner was great! He made my first experience with turo amazing. It was a lot easier than using a rental company at the airport. I can’t wait to use Turo again!

I thought I had a wonderful experience with Turo renting a beautify Tesla X. But they charged me $971 for a $255 contract. Why you may ask… Well, I tried to book a car but the host never replied so the request lapsed. I made another booking that was accepted. Guess what Turo did… They took all the money for the first request! They did not wait for the host to agree (which he never did). They just took the money. Now I am fighting to get them to pay me back. What a con!

The pickup and drop-off experience was far better than I imagined and I saved hundreds of dollars compared to what the rental car companies were offering. I'd highly recommend using Turo and will be using it in the future due to my positive experience with my trip to Denver.

Great experience renting a car in New Orleans! Enjoyable ride, good price and easy to walk to car from our hotel. Second time using Turo, and I would recommend it to anyone. Totally great time. Made our vacation even better.

Always have a good experience with Turo, and if anything happens they are quick to resolve the situation and make it right. I’ve been using Turo for about 2 years now, (5 times a year) and I’ll keep using Turo on my trips.

My experience was great, excellent vehicle, extremely friendly host. Even customer support was knowledgeable and friendly with issue experienced. Vehicle was better than expected and host was helpful in making sure I understood how the vehicle worked. I will be recommending this app to anyone needing to rent a vehicle. This is a much better experience than any I have had in the past.

The entire experience with Isaac and our car was flawless, from the first point of contact until the last. The Nissan was great and super good on gas. Isaac is a Pro! Who would pay for much higher rental prices when we have Turo???

I tried making an account and it took over 2 weeks. The support sucks and supposedly they verify you legit to drive with your license, but they don't verify anything. I'd be worried if there's ever an accident. 1) Verify: they never solved the problem as to why I couldn't fill in my driver's licence number to get approved (below) so to try something random I changed my issuing country from USA to USA outlying islands. It worked. I'm from Massachusetts.... Got the idea because entering my state caused my ID number to be invalid. But the other countries didn't require as much info as USA. Even the "USA outlying islands" option didn't need me to specify where I came from. So they don't verify anything. Totally able to lie about everything on the site. I'm not sure I trust them or insurance.

Good first experience. I thought rental was easy. My flight was changed by the airline, as I had made my reservation several months in advance. I was disappointed that I was charged $6-7 for changing my reservation time. The check-in and check-out process wasn't clear ahead of time, so I had already left the car when I realized I was supposed to take pictures (for checkout).

First time ever renting a car, extra nervous as it was overseas. The entire process, from acquiring the vehicle, to the no hassle insurance, was a great experience. Our rental dude was very helpful during our stay. Would highly recommend your app for anyone looking for an easy rental process, as compared to the high pressure tactics used by the mainstream rental agencies.

True, As you claim it's not an rental car company but see lot of unknowns like Trip fee, Airport pick up fee, Reimbursement processing fee, car wash... which add up. A very good option if you would like experience luxury cars definitely not for regular cars.

The Turo app is better than renting anything from a traditional rental company. The ease of taking possession of the cars and return of the cars is so much smoother and accommodating than traditional rental places. I will use this app moving forward when I travel.

The car was very nice. Smooth pick up and drop off. The app needs some work with the messaging system - froze a couple of times. Delayed message notifications. The pic upload for vehicle inspection took several attempts.

I had an easy experience with pick-up and drop-off of the car. Pricing and value was on point. I reduced a star because there were extra fees after the initial price view-- service fee and insurance. Thanks for giving me options, but please post that up front. Also, It would be easier if the car owner did not have to be at the car exchange and all was done virtually.

The price was significantly less than traditional car rental, we got a great car and personalized attention that we never could have gotten from a brick and mortar rental place. You have made Turo users out of us for now on.

Best experience ever! I rented the Corvette for my birthday and I loved every second of it, thank you guys for making my birthday an awesome one! Would definitely book more trips with Turo! I’ll let my friends know about you.

It takes some getting used to if you're new - how exactly does pick up and drop off work. Really enjoyed the experience though. The car was as described. The fees were appropriate. The ability to communicate with the owner was solid.

Okay! So, Turo is the absolute worst! I see 14K likes on this page and fancy calendarized social media posts as pointless as the company itself. Sigh! We moved to Austin, TX for the summer and came across Turo after a great deal of search. We were looking for short term rentals and honestly, it seemed like a brilliant idea. Boy, were we wrong! We tried the app for a week with a very good host, liked it and decided to book a car long term. We were getting a better deal from another star host and decided to go ahead with the car for over 2 months. Unfortunately, we had a couple of parking lot incidents on a fateful Sunday three weeks ago which caused us to lose the driver's side view mirror and a few front bumper scratches. We had taken standard insurance protection (which is quite a lot of insurance to pay per day) and it seemed like the support team was there to help, or so they assured us!

I have rented the vehicle for 5 days with 1500kms limit. However the owner initial agreed for $40 for any extra mileage over the text conversation. But they changed after a day. By then we have already driven 1500 kms considering we would pay extra $40 dollars. Because of the change in the agreement, I didn’t have a choice but to accept and pay $259 extra. The customer care was not helpful. If I had a proof of the agreement, you should support your customer not take a neutral stand and say the host is the boss. Very disappointed with the service.

The check in and check out process is confusing and problematic. Every time I tried to check in before using the car, the app kept crashing. More than a dozen times. I even uninstalled and reinstalled the app and it still crashed. I couldn't find a customer service phone number to call to resolve. Very frustrating. I also couldn't find the way to check out of the trip.

12 day rental. Car and Host were exceptional. My motivation to look at TURO was the response from a nationally known car rental company when I asked them to extend the rental period of a car I already had for an additional 12 days. Their quote was ridiculous! I remebered a TV ad for TURO and looked them up and great car for 1/2 the cost I was quoted from the nationally known company. TURO will be the first place that I look for all my car rentals as I travel.

We rented a seven passenger van through Turo and had a very good experience. The vehicle was clean and in good order and served us very well. Pick up and return of the car was convenient and communication with the owner was easy. I would use Turo again in the future.

I have yet to rent a "regular" car, but the last two times I rented, the cars I got were amazing experiences! The hosts were great and the whole system seems to be excellent. One host mentioned a horror story about getting an insurance claim taken care of, I'm hopeful that's not the norm. Considering putting my car on Turo for use.

I like the app. It is pretty easy to use. It is difficult to fix a problem immediately though because often one schedules a car when they need it without much time for reorganizing if there is a problem. So one car that I booked, the AC did not work but I had to take the car because the person did not have another one and there was no time to book another. The last time I booked a car, I showed up and there was a crack in the windshield. The owner said it just happened with the renter before and they did not have time to fix it or get another car. The crack was small and did not obscure the drivers vision so I used it.

I found a vehicle that matches my values - a Toyota Prius. The owner, Chan, was amazing! Very flexible, easy to make a few minor adjustments. I'm 100% sold on using Turo going forward. I look forward to trying Turo on my future trips.

I always have a good experience in Turo, good price, the car I chose was perfect and its owners very kind, punctual and answered any questions. I had no problem with the car, good maintenance. I would rent the same car again and Turo. I recommend using Turo for any type of vacation or for when you need an emergency car.

I enjoy using Turo because there is flexibility in pick up and drop off locations to my needs. The car hosts are willing to drop it off to a location that better fits my needs and they do not mind at all.

This app is great for traveling or short term use. I recommend Turo over any car rental company considering I have had bad experiences (overpaying, not promised the car I picked, etc). I have loved every experience I have had with Turo.

We really enjoyed renting this Mini Cooper. It ran great and was fun to drive. The top was easy to navigate and we enjoyed the convertible feature a lot. Clark was so nice and easy to work with! I would recommend him and any of his rental cars.

The entire process was easy and simple. Pick-up Drop-off was done at airport curbside saving us lots of time and hassle to go to the rental car lot and move luggage in/out of transfer shuttles etc. Got a car that would not be std offering at any usual rental car places.

Our Turo owner, Mia was was terrific. She was able to accommodate our schedule perfectly. The car was perfect for our needs. The car was very clean and fuel efficient. Thank you Mia for a great first experience with Turo.

Software bug caused significantly inconvenience. I believe what happened with my reservation is that I searched for cars around the airport I was flying into. When I booked the car, it automatically set the airport as a delivery location and charged me a ~$80 delivery fee without my knowledge. When I arrived at the lot in my check-in instructions, the car was not there because it had been driven to the airport. However, the worker at the lot didn't know that at the time. By the time we figured it out, I had spent an additional $45 on rides. Finally, I got back to the airport to pick up the car and was charged another $10 for parking. In total, I suffered $130 in additional costs while wasting substantial amounts of my time in transit, or on the phone with Turo and the owner. This was my worst car rental experience from a service standpoint, but I ultimately got partially refunded, and I did like the car. On balance, I would be quite hesitant about using Turo again.

TURO was great when it first came out. The prices were reasonable and the app was filled with people just trying to make some extra cash by renting out their personal vehicle. But now unfortunately it's full of people trying to compete with the rental car companies by offering their cars for like $10 less and cancelling last minute on you if they think they can make more off someone else. If you're booking a car that's around the same price as a rental company. Save yourself the headache and just go with the rental company. If you find a car that's actually a lot cheaper and has a reputable owner then by all means TURO away.

Volvo. The car was dirty old and smelled. The check engine light was on the whole time. The car lurched forward while idling and almost got me into a few bad situations. The price was perfect so I gave it a 4.

This was my first time using Turo. I saw it advertised on social media and when I saw how much cheaper it was than renting a car, I didn't hesitate. When I met the owners of the car we rented for our 11 day stay in Hawaii, I was blown away by the experience. They were extremely nice and knowledgeable and it was a way better experience than your average car rental place. The flexibility and price and service was outstanding. In addition, we got to drive around a 2019 Corolla the entire trip! I will NEVER rent from a car rental place again. Please use Turo! I'm glad we did.

Just got back from Salt Lake City and our first experience with Turo was great! Our host made pickup and drop-off easy, the car was just as advertised, and best of all, I saved almost $300 versus traditional rental car rates!

I am a host. My car was returned with damage. This was a one month rental. The driver window was broken out. She had it repaired. I wanted my car back immediately but the only way to do that is if the renter puts in a request to return the car early. She was able to keep the car 11 more days. Unfortunately I was at work when she returned the car. This is a 2019 with 719 dollars of damage to the paint. Claims specialist gave me the runaround.

I love the app. Soooo easy to rent from and cheap car. The person I rent the car from him so nice and kind. Thank you very much and for sure I’m renting again for my next Trip. Again thank you so much. ❤️❤️

If you're unsure about Turo, don't be! This service is better than any top name rental car company. My boyfriend and I were able to afford a Jeep at literally half the cost and we loved every minute! Both check in and check out are seamless and Turo support is just a click away with their online chat service.

Byron was a great owner. He was communicative & very helpful. The car was clean, good on gas, & I would definitely use this service again. It was my 1st time using this service. I will for sure pass the word on about this app.

The owner, Christina was great. However, my plan was to go to Long Beach then San Diego, about 350 miles RT. She gave me 200 then went up to 250 after I asked. This cut out my LB trip. Then Turo kept bugging about the mileage overage. My deposit more than covered it but instead of taking it out and refunding my credit, I am stuck fighting w/ them. They want to charge new balance then refund my deposit. UUgghh!!

We couldn’t have been more pleased with our experience!! Would definitely recommend to friends. In fact I already have. When arriving at the airport the vehicle was waiting for us and couldn’t have been easier. For someone who rents a vehicle for work at least monthly, I wish I could just Turo each time!

Easy and well organized rental process. App explains services and rules well and gives you a lot of different car filtering choices. I would most definitely recommend to a friend for an easy experience.

Keith and Brittany were easy to deal with and before and during our trip!! Would gladly use their service again!! The Turo app was very easy to use and the set up they have at the DIA is awesome!! So happy we choose to use this app!!

I can see why this car gets rented so much, great service, great car, clean, everything was in perfect order, I got met at the the airport for both pick up and drop off right on time. I had it for 5 days, drove 800 km with it. Thanks again!

Turo has many cars and the app is easy to use. Reservation is easy. It was my first time to use Turo, so I did not know I had to "check-in" with Turo when I got the car. After knowing more about the app, I think it is quite easy to use.

First time using Turo and I saved money and time. Bens vehicle was cheaper to rent via Turo than a similar vehicle from an agency. Saved time as all I had to do was walk to and find it in the parking area which was well described including pictures and then drop it off there as I found it. Vehicle was perfect for our trip to Rocky Mountain National Park.

Simple and easy thru the website and the renter was very nice and communication was great even though we were on a cruise ship with no internet or phone. Vehicle was waiting for us right off the ship. Vehicle was fully gassed up and ready to drive easy drop off instructions and back on the ship.

Marcus went out of his way to help out with the vehicle. The Lexus was as clean as can be upon arrival and she drove great down the PCH! Marcus was very quick to respond to any questions I had, I’d recommend renting with Marcus when in Oxnard!

I've had my account for over two years but kind of forgot about Turo. My husband was working out of town and I wanted to go see him. I remembered Turo. Picking out a vehicle was painless. Paying was easy and communicating with my host was so smooth. She was beyond great! Very accommodating. I needed to use the vehicle a little longer and extending with my host and Turo was a seamless process. I love Turo and recommend them to everyone.

The pick-up/drop off procedure was easy with good directions to follow. The car was clean and as described in the advertisement. I would highly recommend this car and service to a friend. Only issue we had was that we were not able to download the Turo app as we don't have a smartphone, but the owner was very flexible and we had a great time with that car. It had good gas mileage and very easy to drive.

Went to pickup vehicle in Las Vegas. The vehicle looked nice bit did not have any air conditioning. They knew we were driving to Arizona, which they did try to get a/c repaired after they tried to lie about not knowing it didn't have AC. I got a vehicle from airport and had a great time in AZ.

Most definitely a cool way to travel and enjoy stress free vehicle rentals. Turo is all about The traveling convenience. Seems like Cabs are a thing of the past, with the option of Turo it’s home Safe and trip on, best of all there are no hidden fees. I won’t rent from an airport ever again. This app is tried tested and I approve it's secure and reliable for both business and leisure. I’m giving this one five stars and a high five. Wow what innovative rental app that's modern and cost efficient. It’s the best choice for myself so give it a try and you will see we are all into Turo as we move into the future!

I rented a car through Turo. When I came to pick it up Jeremy (host) said the car that I had rented just broke down, and can’t be rented, but he has 13 cars he manages. I was waiting 20 minutes for him in his parking lot, under the sun with my husband and my son. He showed up late in a 2009 Kia with a broken left taillight and other cosmetic damage, but apparently driving fine. This being my first ever trip with Turo, I just said OK, and he told me to message him through the app that the switch is OK, took a photo of my driver’s license photo and give me this KIA.

The Turo host are experienced, accommodating, prompt and friendly. This is a wonderful service especially for older folks. Delivery service is vital for seniors who live in units that do not have parking and not close to public transportation. Thank you!

I have been a guest four times and a host eight times. The idea is fine, and I think you can turn a small profit if it's your thing, but I would feel weird inside if I did not report that the company is SUPER slimy. There is really no character or backbone here - it's just a money-making scheme. I don't know whether that is saying much for an app-based business in 2019 but I have to say it. The customer support is absolutely awful. 2/10. The payout goes roughly 30% to the insurer, 20% to Turo and 50% to the host. That means your guest is paying $70/day and you see $35.

I’ve rented the Turo for my pleasure twice and so far the experience has ruined my supposed to be fun experience. The vehicles were so outdated and old and some smelled faulty. Exterior and interior of these vehicles were very poor and embarrassing to ride and by paying money for. I’m never going to rent Turo again. I want my money back!!!

Rented from Donny in Denver. Communications were good, and he gave me all of the information that was needed, when I needed it. He was also flexible with the times I needed. Car was clean and ran well. I will definitely rent from him again if I need a car in the Denver area.

My vehicle was great. Owner was great. The Turo valet lot, however, was disgusting. Would never pick up from that location again. Dirty, barren and looks like a pop up shop where they’re going to rob you. Vehicle ran like a dream and our experience with Jeff was great.

The entire process was easy. We had to pick up the car at a Turo valet and they reimbursed us for the Uber ride from the airport. The only part that was confusing was the check out. The valet just took the keys and then we got an email with a ton of pictures. Wasn’t sure if we were all good or not? Our host Mike was great. Kept in touch with us before and during our rental making sure we were all good. I will definitely use Turo again!

The van was a piece of **. Didn't have any air conditioning in it and when you hit the brakes there was a loud noise and the shocks were bad in the back and when you turn the wheel to the right or left it made a loud noise so if I was your company I would take that vehicle off your website okay. Thanks.

I was rented a vehicle with expired tags, was pulled over with my fiancee and 2 yr old son on his birthday and thankfully given a warning. Officer said he should have arrested me but would give me a warning. When I contacted the host (Hassan) he said it was impossible and couldn't understand why I was upset. When I returned he texted me that he would refund me then didn't respond to texts for 10 days until I told him I would review his rental.

Very easy and super convenient! Very short drive to the lot from the airport, no wait whatsoever when we got to the Turo lot. Car was very clean and ready to go. The car itself didn’t really like 1st gear but it did its thing. Got us from A to B with no problems! We will definitely be renting from Turo again in the future!

While I did like to drive a car I wouldn’t normally rent (convertible, high-end car), I was not overly impressed with the delivery and pick up of the car. The owner’s wife delivered it but couldn’t show me how anything worked on the car because she had no idea. The delivery was also late, leaving us to wait outside the airport. The return was scheduled, I messaged that we were there and where should we meet. Finally, 40 min later, received a text saying to just leave in short term parking with the keys in it. Never did meet the owner, nor did they look over what the car looked like when I returned. Yet when I landed back at home, I received an invoice for $21 additional due to the car not being vacuumed, and a bird had pooped on it. Yes, I saved money. No, I will not use again. When I rent a car I just need it for transport, I usually don’t have time to vacuum and go through a car wash.

It is a great app and chance to rent privately owned vehicles. A lot less hassle than rental agencies. We had a fun trip and 4th of July weekend all thanks to the affordability of Turo. I would recommend this app to all my friends, family & acquaintances.

I was unable to upload to Turo either by phone or wifi. The owner worked with me and the trip worked out fine. Some thing seemed to be wrong with your servers here in Philly. If the owner had not been available or not so concerned about customer service it would have been a major problem.

We loved that there was a huge variety of cars and picking up and dropping off was really easy. Way better than dealing with counters at the rental places. The vehicle was very clean and fueled up ready to go. I will be using Turo for all my rental needs going forward.

Recently, a Turo trip was cancelled by the host of a car because my flight was cancelled and rescheduled. I was unable to reschedule a new car on such short notice due to the unavailability of Turo credit. I will no longer use Turo going forward. I will use Avis next time because they can handle flight cancellations much better.

Our host was easy to reach and was very hospitable. The car was in great condition, was as described, and we much enjoyed driving it. The pickup and drop off process was very easy. We would highly recommend! We were able to drive a convertible around the Hawaiian islands for the same price that we would have paid for an economy car with a rental car company!

This was the easiest process to get a rental car effortlessly. I didn’t have to wait in long rental car lines and had the flexibility on pick up and drop off times. I actually had to cut my trip short due to a family emergency. It was simple and easy to do in the app and get my refund. Mina was excellent and would def rent from her again. She was very responsive and all directions were very detailed.

Very delightful sporty car with the option of economical fuel map for going in traffic or city driving then switch to sport and enjoy the hills and twisty roads of route 1 and Trinity Road in Sonoma/St Helena area. The pick up and drop off it’s pretty much hickup free. Very Little hassle at all. Would do again and again.

We had a wonderful experience first-time experience using Turo. Our vehicle was dropped off right at the Denver airport which was extremely convenient compared to traditional rental companies. Communication was fast and easy. I would highly recommend Turo and will be using it in the future. I can't wait for this service to be available in more cities!

I had a great 1st experience with Turo as a company. Samuel the owner was great. He was patient with my questions and his car is beautiful. I had an awesome time, I will definitely rent through Turo again and recommend the company to my family and friends. Thank you.

The car service was sensational. It smoothly drove the streets of Las Vegas. Vic provides excellent customer service and everything was perfect. I definitely will recommend Turo to all my family and friends. Turo is the new way to rent beautiful cars and feel like a boss while you drive around the city.