Turo Reviews

I believe this app is a great idea, and works perfect in US and probably in many countries. My host, Adriana, was great too and that made things easier. I will recommend this for sure and use it again in the future.

Good car choice is available, good prices, car I got was super clean, good service by the Turo host, site works well with the messaging, easy to understand and navigate the prices and the site. I asked the host if he would provide chains and he did provide chains and the charging jumper cables. It worked well with the remote pickup and drop off.

Coming from an experienced host, I recently used Turo for my vacation to Big Sky, Montana. It was so easy start to finish. My host left behind a goodie bag with local recommendations for food and drinks. It inspired me to be a better host myself. Thankful to host and be a guest on Turo.

The risk is there can be unknown or unaddressed damage to a vehicle, leading to a claim YOU WILL HAVE TO PAY. Turo charged me $500 for previous damage to car. You will be charged additional fees if the owner files claim. Great opportunity to have items fixed on your car by filing a claim. BEWARE. YOU WILL PAY.

I needed to use the service to find a last minute ride to get around the city for our extended stay and this came in super handy. I was able to get on the app and find a nice priced car as well as pretty much book it instantly and pick it up right away. Love the service and it's one of the best rental services to date!

I was a bit skeptical about using the Turo service but I was really impressed with everything. Nico was awesome and made everything hassle and worry free. I will definitely use the Turo app as well as Nico's service again in the future.

Loved my rental for a day of driving the canyons in Malibu. Convertible was perfect for the weather especially on the PCH. Transaction and reservation was simple and easy. Looking forward to using Turo again for some more fun drives. Will probably even use it before buying my next car for a real world test drive.

Great folks to work with. Pick up and drop off were smooth. Communication was swift and the car was as expected. Clean, well maintained, and fuel-efficient. They offered 200 mi per day which was more than adequate to meet my transportation needs in Florida.

Each experience with Turo has been very satisfying. Turo has always fixed any and every problem I have brought to their attention, and so has the hosts of the vehicles rented. I would only encourage more promotional offers, or rewards system for customers who use the service often.

So far rental a car has been so easy now that I have Turo. It’s way better than the rental car places. Don’t change Turo please. It was very easy to deal with the people that rent their car. The cars has been better with a decent price.

Using the Turo app itself was great and easy to use as it had been in the past for me. The car I selected was not as god as expected. In the future think the app should have cars add more pictures of things such as backseat car condition, tires and so forth.

Long story short, Turo is an amazing service and props to your team for creating such service. Just wanted to point out that young driver fees absolutely suck and probably driving business down. Majority of the people I know who attempted to use turo ended up turning away your service because of those young driver fees. To me personally I don’t care, but majority of people cannot afford that extra fee. Just my 2 cents. Cya

There’s nothing like flying in first class… And having a really cool car sitting right there waiting for you. Doesn’t matter what city I go to or where I am… Turo makes me look good. I absolutely love the convenience… I have used Turo multiple times… And have had a great experience every single time. Thank you for a great service!

Had a Turo cancel on me at MIDNIGHT, the night before a 8:30AM delivery. The next I scheduled, did not show up and I had to be to the airport. The third Turo came on time, but was a stick shift. Anyway, refunds on first two were processed and third was probably my fault for not noticing it was a stick. Anyway, got an Enterprise car for a week after paying for the $87 with up-charges for 3rd Turo car that was $30. No Thanks!

Turo is a terrible company to work for. They do not care about the Host. I had 3 cars I rented through them for over a year. I had a 4.6 star rating. Then after dealing with pot smoking kids and scammers trying to get refunds in Dec. both who gave me 1 star reviews, Turo instead of backing me up, dropped me Forever from their platform. After I invested a lot of money and time. I was a great host. That's the problem with Gig companies, no protection for the worker. Same with Uber and Lyft. You have no recourse. They could warn you, help you, but that would mean extra work, time and most importantly Money. Which is what these companies are all about. Greed. If someone rented my car for 1 day, trashed it, I would make $24. Turo with their Fees and percentages would make over $70. Stay away from them. Not worth it. I stayed with them through this pandemic which dropped business in half, and this is how I was treated. I now call them Turdo.

First time using app. Told the host that. Didn't instruct me to take post pics of car. Now he is trying to get money out of me for damages I didn't make because he know I have no way to prove I didn't.

I liked the price of the car. Communication prior to picking up the rental was good as well. The car had a clean interior and smelled nice. Mechanically it sounded like there may have been an exhaust leak. Under acceleration was pretty loud and I'm familiar with cars so I am confident it was the exhaust or engine related. There was a creaking noise coming from the front left wheel that sounded like maybe bushing or maybe an axle boot was loose. Nothing that made me think the car was unsafe but annoying.

I love Turo, I use it every year Christmas time when we go to Miami for the Holidays period. I have been renting now for 5 years. I found some great cars, new SUVs for my family, great service, they come to the airport to deliver and pick up and some great people to rent from. They are all very polite, the cars are clean and the rates are lower than rental companies.

Easy to find a right vehicle for me. The owner of the vehicle is very nice and professional. He came on time, showed us his SUV function. I like his SUV, very clean, comfortable, and save gas. I will request his car next time for my trip.

When you go on a vacation want to have a great experience and you want to ride in the best vehicles out. Turo helps you get the best out of trips. I will be doing business with Turo for many years to come.

This is my second time using TURO and quite frankly I am beyond disgusted and aghast at how I was treated by one of your host Dakota ** of Livermore, CA. After reserving my trip well within 24 hours and having also MESSAGED him right after (which he failed to respond to) I come to the pick up area and lo and behold I not only have a hard time contacting the Host but first I am given a lame excuse that the car was not yet prepared and that the transaction was not appearing on his app. Waiting out in the cold I told the host I will give 15 minutes to sort out everything only for him to CANCEL the trip 5 minutes later claiming the car was delisted 3 days earlier (a total lie!).

Turo is an outstanding alternative to a traditional car rental service. The quality of the vehicles and the personal touch with each owner definitely makes the experience more pleasant and personalized to your needs. It's also a great way to save money.

It was awesome! Car was as expected! Clean. Host was very respectful, understanding, and great all around! S/O to you Vlad! I was able to extend my trip a few extra days, as an unexpected incident happened for me, no problem at all! Thanks Turo!

Turo was so easy to use. I will be using it from now on. We picked up the car and had no problem. Getting to skip the long lines at the normal car rental companies was so nice. We found the car we wanted and didn’t have to worry about if they would have a car for us. If you’re looking for a small car or a large truck they have them. Plus the type of cars are almost limitless from electric to diesel. You pick the car and almost the price.

I don't really travel enough to get amazing deals on airlines, hotels or car rentals but I would highly recommend checking out Turo before your next trip. I have done price comparisons on every trip and they are hands down the least expensive. Even if you add the extras on. Get on their website and review what they offer.

I met Benson ** via Turo app and he was a very janky host. My first time using the app on 12/20 and I booked a 2017/2018 Toyota for 7 days. When I arrived to pick up the car Benson told me he already rented it. I was given instead a 2009 Mazda car to my disappointment. Benson then told me if I need to extend it I could let him know even 1 hr before drop off. I needed to extend, but Benson said he already rented out the car before I even dropped it off. He knew I was only using Turo because my personal car broke down as I had explained to him from the beginning. He said, "Don't worry. I can have a car tomorrow ready for you."

I am satisfied. Car owner was responsive. Price before name change to Turo was much better, perhaps Turo is taking too much of a cut, which is why I haven't rented until the COVID pricing hit the regular car-rental companies. So lower your price and next time I rent you might get a "happy" but for now you'll just get a "satisfied."

Love this app and the individuals I have rented from. I like to keep things simple. Oh yea there are scammers on here lol but if you know how to decipher them you’ll be fine with picking a non scamming vehicle LOL.

Brian was super responsive, professional and really flexible. We arranged drop off and pickup and it could not have been any easier for me. Great transportation while we were in SoFla. The car was clean as a whistle. I would highly recommend that others try Turo versus traditional car rental.

I always have a good experience and would recommend your services. Anyone I get a car from always respond to me when I need assistance or have questions. I even have a go to person now every time I visit Chicago.

Not happy at all with the they way a difficult situation was handled by this company. They completely side with the car owner user side with little or no support on the renter user side, which is me in this scenario. They take little responsibility in their part in the transaction.

I haven't rented with a big corporate rental car company since I tried Turo. The prices are better; get the car you want, and the host have all been great. Plus, you'll never have that trip where you book a convertible and they hand you keys to a PT Cruiser (sorry, PT Cruiser fans).

The vehicle was excellent and the pick up and drop off was very convenient at the airport. I would definitely rent this vehicle again. The whole process was very efficient and easy. If all rentals from TURO are this easy, I would never rent a vehicle from a car rental company again.

Booked this Turo a few weeks in advance. Upon receiving the Turo the first thing I noticed was the fuel tank was less than a third full. The request from the owner was to return the vehicle with a full tank which doesn’t seem like a fair trade with what we got. After a few minutes of driving the “passenger restraint system malfunction” notification populated in the screen as well as chimes over the audio system.

A little challenge getting to the vehicle - it was my fault but other than that, it went well.. - Turo help center assisted and got back to us immediately which was very helpful - thank you for your support and we look forward to using Turo in the future. I hope that your company continues to grow and help others around the country.

I have rented cars from TURO many times as my records demonstrate and I have never had any problems until the last time. On my last reservation I was scammed and it has been impossible to contact TURO for an answer. When I arrived to pick up the car, the host told me that I had to pay for an insurance that was not included in any part of my reservation. My own insurance covers me when I rent a car. Typically, I just have to inform the insurance company in advance and give them the car information. I asked the host to provide proof that the insurance was required by law and he answered: "If you are not going to pay the insurance you can leave the office now." He was just trying to rob me. It took me an hour to get to the pick up place only to leave without the car, which ruined my plans for Christmas with my family.

I have been using site for a few years but recently prices have increased. Selection is amazing but daily fees can very which limited selection. Never had a bad experience only inconsistent pricing. Last host sent me a credit. I can't access it and there is no way to get a customer service agent on the phone.

When looking for a car for this vacation... I sought to find a typical “rental car“. Checked their prices but wondered if that was the final price or was there a different one when time to pick up and return the rental... coz it happened before. Turo was very transparent with very good vehicles to choose from. It was an easy decision. Thanks.

Great service. Changed cars in the middle of the trip with no problems. Both vehicles were in excellent conditions! Response time through text and phone calls were very fast. The price was reasonable and deliver was excellent. I'll definitely use the service again on my next trip. Thank you...Thank you!

My experience was super easy and smooth. The host had the car washed and detailed before I picked up. She was nice enough to extend my reservation with no issues. I will be using Turo on my next vacation. You guys are the Airbnb of rental cars!!!!

I am grateful that TURO exists. I really enjoy the opportunity of being able to rent vehicles at my own convenience. The options of wide ranges of vehicles to choose from according to your needs. And host/hostess that are flexible and understanding. All smiles here. Highly recommended TURO to anyone.

Meeting Khalil was awesome & so was his car & pick-up & drop-off location. I have wanted to drive an Audi for a long time. It lived up to everything I heard. We had a great time & want to rent it again soon.

Great Experience! Amazing Host! Car was both clean and fun to drive. Safety is a priority and our hosts Ben and Sean were on point! Thank you both for a awesome first Turo experience! We will definitely recommend and rent from them again!

I really enjoyed my experience with Turo...Great platform. Will use again!!! Much better value and easier than rent-a-car places. Much more personal service and no runaround. Thanks to Vitaly (perfect car delivery and drop-off, and perfect communication) and Turo for making it possible.

The host, Felipe **, in Los Angeles falsely claimed I damaged her KIA vehicle. She didn't even take the photos in front of me before and after. It was not in front of me. She knew this was my first time using Turo, so I was apt to not understanding the process, and making mistakes. She was taking advantage of me. I was contacted by Turo for a damage claim that's being processed. When I called back, they said if the damage is accepted, they can take the funds from my card. I was also told by a man (who spoke poor english and interrupted me) that there was no manager or supervisor on staff. Overall, very sketchy company.

Pro: I happened to rent a car from a great owner - the car was in great condition and the owner was responsive and friendly. Con: I initially rented the car for 4 days. Unfortunately I only needed one more hour on top of these 4 days but the app only allows extending the trip by an entire day, although the return time was 9pm and the car was free for the rest of the night. An entire day of extension seems like a big price to pay in this situation so it would be nice to have cheaper extension options.

It was a perfect experience. Got a chance to see my mother for the holiday and had a really professional host that was flexible with his time and very accommodating. I’d recommend Turo and Anthony to anyone looking to find an alternative to your average rental car establishment.

I could give zero stars if I could. I want to warn anyone who is interested in renting a car from this service that it's RISKY. After inputting my card information (not even confirming a booking), their software battered my bank account with fraudulent charges of over $3,000 - leaving me with a frozen account, disputed charges, no debit card (during Christmas!!), and no car rental. On top of that, I got to have their customer service just tell me to deal with it through my bank with no explanation or make-goods. Didn't even offer to file the bug to their developers. Just wow.

The app makes things very easy, the host was a very cool person and accommodating when I needed to extend days. Being in the gig business also gave me tips and knowledge of the process. I am also considering looking into the vehicle I rent, it’s like test driving your next potential car!

The host was outstanding, good information and instructions to pickup the car, the process was simple and smooth???? I wish last trip with Turo in San Francisco wasn't like this. The Lexus 300 Es is clean and easy to maneuvers. Overall it's very pleasant experienced, will try to book same car again next trip in Austin TX.

Host met us at airport and went over the car details. Car has Sunpass, iPhone and Android wires inside. A huge Plus. Clean car that shows the host is neat and tidy. Car was fun to drive and we would drive it again. Host has a Mercedes Benz SUV to rent too.

For future reference please have owners post present pictures not past pictures of vehicles. That is not any ones dream car. If I saw the actual car the day I was booking that would not have happened. My everyday car looks better than that.

I love using Turo. I have never had a bad experience with this company. The prices are very affordable especially for the type of vehicle you are getting. The transaction process from pick up to drop off is very convenient. We use nothing else but Turo when renting a car.

Good customer service and the car host respond in a timely manner... Best way to drive around in luxury for an affordable price!! I always recommend this site to close friends and I stress close friends because I don’t want anyone else to look as good as I do in these cars lol.

My car was hit by a user of Turo, customer admitted fault and happened at a store with surveillance. Turo's insurance company Matrix has claimed me to be at fault and refused to return any emails. Terrible, irresponsible company allowing people to falsely insure their cars.

Overall it was a very enjoyable trip with the Audi A3, it's fun in the mountains and comfortable in the city! It was super easy to be able to just pick the car up and go! Our host Ryan was also very helpful in letting us know where to park the car when we were returning it.

I was a host. Once. I choose the highest amount of insurance I could, but then when my guest booked my car, I had noticed it had moved itself down one tier, so I moved it back up to full coverage, and though all was ok. My FIRST guest got in an accident, and it took me 4 days to get Turo to get my car back to me. Then I had to find a mechanic to fix a significant collision, and because of the pandemic, no one could for 2 weeks. So I got it to the mechanic in two weeks, then I got a estimate from Turo for $1900.00. My garage laughed, and said it would be at least double that. And it was.

I do not recommend anyone to rent from this website at all. I purchased a vehicle for six days. When I got to the dealership I discovered that I was only supposed to pay $262 with Toro pool $569 out of my account. Not only did they take the 569 out of the account but the dealership that I went to the young lady was very disrespectful. She was out of line. She belittled me, cursed me out and will not even turn over the car. When I got in contact with Toro total told me that they cannot refund me my money because I am canceling the trip when the woman at the dealership would not even turn over the car. I do not recommend anyone to use this website to rent a vehicle - not at all. Now I have to bring them to court to get my money back.

They're ripping off the renter. No support!!!! Even when I have a bonified claim going to court.... unsafe, no management. Returned car with bald tires, ruined my trip, caused me to miss 2 days work. Not worth it!!!!

My friend was trying to unlock his account on Turo, everything was okay until they asked me to send my Driver License, selfie with Myself holding my driver license, my credit card statement, selfie with Myself holding that freaking statement in my hands. It is crazy with this requirements, and the most important is why the hell I had to provide any of my personal information over to Turo, if my friend had issues, not me?? I feel bad for my friend because he spent two weeks trying to unlock his account and at the end it still wasn't done. Since I refused to send my personal information, Turo never unlocked my friends account. I've never seen this kind of poor and uneducated customer service even from DMV! I am writing this review just so people can understand how ridiculous and poor Turo's customer service is. With all this nonsense questions and not been able to properly explain why they need all this information. Be careful and stay safe!

My Turo trip was great. Had a blast driving in style for my first time experience. I would definitely give it 5 stars and would like to try it again sometime soon. I definitely would recommend it to a friend who is looking for a nice car rental for a trip sometime soon.

I will highly recommend this. It was easy for me to pick and rent near my location. Also I had pick a location to pick up as while and the owner of the car was very nice and the car was very clean and drove while.

The car was nice to drive and there were no issues whatsoever. I stayed in town, no long-distance driving although perhaps one day, I will do a long-distance drive within Turo’s limits. I would also like to try out some of Turo’s options in the app. Will use it again, thank you.

I had to cancel a reservation and they told me they issued a refund. 11 business days later I still don’t have the refund. I’ve tried to contact customer service twice. They make it almost completely impossible to get hold of a person. And if you do get a hold of a person they want to send you to a chat room with somebody. The chats are obnoxious, they take forever because they’re dealing with multiple people and they still don’t resolve the issue. They keep trying to blame my credit card and I have checked with my credit card and they have received no such refund. So here I am 12 business days out and I still do not have my $86 back. This is a rip off!!

Great host, let me use the car for an extra day. Clean car, communication was 10/10, no hard time, car drives smooth, definitely recommend this vehicle & host! Reliable vehicle to get you from point A to point B.

This is my third Turo experience and the previous 2 were wonderful. However, this one was terrible. I booked a the vehicle about 6 weeks before my trip to Austin Tx. When I booked it I clicked the location "AIRPORT" to begin my search. On the next page it confirmed the "AIRPORT" and then I put in my dates. I then searched for the vehicle. I chose one I liked and paid immediately. (NOT REFUNDED)!!!! This is how the last two trip had started also. My flight arrived and I went to the ground transportation area and pulled up my instructions to find the car. To my dismay, the vehicle WAS NOT at the "AIRPORT". It was 30 miles away and my instructions were to pick it up there. I was shocked!! The previous Turo experiences had left instructions on which stall I could find the vehicle and how to obtain the keys.

I absolutely love Turo!! Every time I book with Turo service it’s always a great experience. Very user friendly. I highly recommend using Turo! The past trip I booked with them I rented a Tesla for my family vacation. Amazing host, as well as amazing car. Enterprise was my go to before I found Turo, enterprise vehicles are pretty basic. Turo has a huge selection of vehicles which I have fallen in love with!!

I have had nothing but great experience with Turo. Thank you. Even the owners of the cars were great especially the last car I got. He was great. I received the car clean all around so when I return it I make sure it’s clean and full tank of gas just like it was given to me.

TURO is such a more convenient alternative to typical car rental services. The options are better, the prices are better and process is simpler. Been using it for my trips since 2017 and I am a very satisfied customer! I’ve recommended this app to several friends and they all give TURO high marks.

Everything from renting the car to picking it and then returning it went smooth. The host was friendly and accommodating. The car was in excellent shape and I appreciate the fact that Turo makes you take pictures to ensure the condition of the vehicle is in proper shape.

I needed a vehicle to drive to a job interview. Got a very nice car for less than what the car agencies charge and was able to pay an individual instead of a business. The owner of the vehicle was very friendly and helpful! Anytime I need to borrow a car this site will be first on the list. Thanks for providing this service.

My last Turo rental as perfect for my short trip home. Great communication, easy and accessible to pick up and drop off at the airport, great value, and Eric even had an iPass for tolls so I could drive freely and pay later. Will rent again!

I loved my trip. It was an awesome experience. It was my birthday weekend. I wanted to have a great time and I did enjoy myself. The car was Great. No problems at all. It was a very smooth ride and I got a lot of compliments. The best birthday I ever had hands down. This was my third time renting from Turo and I have never been disappointed not even once. I look forward to doing business with turo again as always. THANK YOU!!!

It was amazing. I can’t wait to Turo again. It was unbelievable. I knew I was sure about taking this chance to Turo then just get a rental because of the better quality of the vehicles and the host just perfect. I would definitely be back for more.

The car was great, and super fun to drive. Given the current global situation, it was also very important that the car was immaculately clean (and it was!). The host was very courteous, and met me promptly to hand off the keys. They were also very flexible with the dropoff time. I went on a trip with my wife and newborn, so it's pretty hard to stick to a finite schedule. Will definitely be renting with this host in the future.

Bryan was super helpful and was really open to helping us with taking the doors off, accommodating time changes, and getting the car super cleaned before our ride! We can definitely recommend using his car for any trip or if you want to take cool pictures with a decked out Wrangler.

Really good for traveling time to rent from Turo!! Nice car’s all state’s!! Thanks! I was traveling to Utah for 4 days and I rented from Turo nice Jaguar SUV. Very nice deals! And also Jay -owner of the this car rental really nice friendly person, responsible.

Great communication, easy transaction and user friendly. I wish users would include more mileage for cars. Great car selection, but there could be more coupons and discounts for renting. Turo is always my go to, instead of expensive old school car rental companies.

Keith was very professional and kind, he worked with me throughout the process and made it very easy. He had me drop off the car an hour after drop off time just so that I don't have to stay at the airport. Thank you Keith. Clean and well maintained car. I will recommend him to anyone and I will probably use his service the next time I come to Dallas.

I rented a Car from them for a week for 500. I went to pick it up from a dealership and upon asking I was informed that the transaction has been cancelled for no show and I am out of $200. Bad policies will get bad reviews. Stay away from this company!

Great car, great platform, wish mile limit was higher. Owner was nice, responsive, and Turo always has a great selection of vehicles. Car was in good condition and no issues. A great fun escape for the day, if only I could have driven a bit longer.

I decided to rent an car at the last minute. My daughter suggested Turo. I had never heard of this was and little Leery. Glad I did. Was to do more things in Vegas and not spend a lot of money on an regular rental.

This was such a great trip and the jeep made it that much better. Getting to take the roof panels off and enjoy the outside, was a lot of fun. RENT THIS JEEP! I had another one, but the Host wouldn't respond - Nathanial didn't only respond, but he was kind, timely and wonderful to work with. And, the price was great.

First time using Turo and must say I was pleasantly surprised. Will definitely be using again on future trips. Have already recommended to friends and family in hopes they’ll follow suit. The drop off/pickup service was an added bonus and the young man that delivered car was very nice.

No problems renting Mario's jeep. It was in the parking garage waiting for us when we got there. It was clean and had 5/8 full tank. It drove well and gave us no problems. I vacuumed and gassed it up and returned it to the same parking garage at the airport. Turo is great and so was Mario's jeep.

I love your website, the ease of use and the vehicles that I have rented met my expectations. Thank you for having this service. The options are clearly presented and communication with the owners through the site very easy and quick.

Daniel was very accommodating and flexible with the changes that I had to make. I enjoyed the fact that he delivered the car to the airport and then drove me out to make sure I was ok. I also enjoyed the vehicle very much! It was top of the line and very clean. Will definitely be renting from this host again.

The trip was Amazing & very accommodating. Highly recommended for others. Will use again. Host was great. Clean car upon arrival. Everything was convenient. Very close to the airport. Timing was good as well. Let me turn the car in earlier than time.

After renting a car I received additional fees from the renter. Fees were for local tolls only $4.32. I tried 3 times to pay via the app and the web. Every time payment would fail. I planned on calling Turo to solve this and pay my balance. After a week they sent this $4 to collection risking damaging my credit score! Avoid at all cost. Horrible customer service. Unable to help resolve this issue.

It is very inconvenient to not be able to contact the Renter prior to rental. There are often details that need to be resolved prior to rental. It would be nice to change this process for your clients....the renter. Thanks. Mike

I would definitely recommend Turo to any friend. This is the next level of car rentals. The customer service was absolutely amazing & easy to communicate with. The staff went up & beyond to accommodate my booking. I will always Turo whenever I am looking to rent a car.

I only use Turo when I get a travel credit from My host account. It cost me just as much to rent a Honda Accord through Turo for 2 days, as it cost me to rent a Toyota 4Runner from Avis for a week! The high fees are driving customers to rent from traditional companies first and you need to realize that, lower them before you go out of business.

Really like the convenience and price point offered with Turo. Car was in great condition, and the owner stayed in touch throughout the process. Only issue was the Turo app wouldn’t always download my pictures when needed. Besides that, there were no issues over the course of my two-day rental. I’ll definitely use Turo again.

Again, used Turo to rent a nearby car. Their website was easy to manage. Discovered the perfect rental just a 5 min walk from my home. The car owner was professional in all manner. The car clean and comfortable. Great experience. Will use gain!

Everything was perfect. The host provided us with a great vehicle and was very helpful with giving us ideas while on our vacation. I definitely would recommend Turo in the future to my family and friends. The host was very easy to work with.

I used the app to rent a SUV. After returning the car they charged me $150 for a couple hairs and $50 for water in the cupholder. I would avoid using this app at all costs. They only way to communicate with anyone is chat or email. The host had no issues with my return but the app added the fees based on pictures. I didn't even use the flip down console where the water and dirt was. The host wasn't on site for pick up or drop off. I would rate 0 stars if possible.

Great service! Sal had awesome communication, he replies right away, seems like a very nice guy. On time and there was no stress. Super clean car. Car Smelled amazing. Had no issues with the whole process. I would definitely rent again from him.

Host charged a late fee when he should not have, asked for a review and close out without saying he charged a late fee then gave me good rating and discount. Customer support is non existent on this app. The host would not give me a refund and stopped communicating with me.

My TURO experience was wonderful. My host, Mr. Vernon **, was professional, courteous, hospitable, and flexible. When Mr. ** handed me his keys to his rental car, the vehicle was SUPER amazing; it was clean and it was even nicer that the pictures and description online. I would highly recommend Mr. ** as well as the TURO service to anyone.

First time user. Downloaded the app, booked a vehicle, received confirmation and was charged for the entire rental. Communicated with the host and was told the vehicle would be ready for my trip the next day. Arrived at the designated place to pick up vehicle and host was not there. I called and texted the host several times with no response. I then called Turo and they contacted the host with no response. Host eventually sent me an email. The host said he had forgotten about the rental. Found this out 30 minutes after my pickup time of the vehicle as I waited there. Turo rep was very courteous and apologetic about the mishap and informed me I would receive a refund 3 to 10 business days, which was indeed credited to my account within 24 hours of my speaking to them.

This is a great way to connect clients to an extended amount of cars... The app is very easy and manageable. The fact that I can rent from another person without it being a company that is higher in price.

Ok when I first did business with Turo everything was handled professionally I was happy with the app and the way they did business. But when I found out every time I rent a car it charge me a high trip fee plus deposit. I use my bank account to book a car so I felt like why am I getting charged so much just to rent a car. Sometimes my trip fee will cost close to how much the car was rented for. Then my friend would rent a car and it wouldn't charge him the high trip fee nor deposit. I felt like that was unfair. So when I contacted custom service by phone they sent me a link to chat with support. I always felt like that was crap when they can just talk to me over the phone about the situation.

I rent fairly frequently given travel but when it’s for a special occasion I usually turn to Turo given the selection of vehicles in my area as well as the ease in booking. The app has grown quite a bit since the beginning and now everything is seamless along with additional extras to make your life easier in the end. Chat feature is a lifesaver given many times rentals may not end on time. More selection would be great but that’s all dependent on availability by location. Would be nice to accrue points of some sort towards another booking which would nudge folks to rent more often. Great idea and good way to either rent the car of your dreams or test drive what you want before you buy it yourself.

Thanks, Andre! Very easy pickup, great car, very easy drop-off. Hassle and drama free, just how I like it! The Tesla was an amazing car, my first time driving EV, and I got exactly what I wanted out of Turo which was an extended test drive of a vehicle I'm debating purchasing!

The car provided everything I needed for the weekend adventures. I would definitely rent this car again. Picking the car up was easy and convenient and dropping it was as well and I had no problems communicating with the host.

I had a very good experience with my Turo rental in Houston. The owner was very accommodating, as well as responsive. The vehicle was as described and very clean! We were able to meet him at the airport to pick up the car, as well as for the drop-off. Very convenient!

I had to cancel my reservation at the last minute after I left my phone on my bedside table 1500 miles away and couldn't figure out how to get a message from or to the person I was renting from. When I was finally able to get to my hotel room and send him an email, he was very gracious and helpful. Since I had come to Ft. Myers to check on my ill, elderly parents, it was a gift to deal with someone who was kind and understanding.

First time user. Downloaded the app, booked a vehicle, received confirmation and was charged for the entire rental. Tried to communicate with the host but no response all day. Finally called the Turo help number. They contacted the host who stated the vehicle was not available. Found this out 15 minutes before the rental. This group seems to be a scam - would never use them again. Hopefully, I will receive my money back.

The car owner made the process an amazing process. She communicated with me very well and the car was in phenomenal condition. Big difference from renting a vehicle from anywhere else. I will definitely continue renting using Turo. Great service and great customer service.

Since I been renting with Turo, I never had a problem renting any car at any time. Thank you so much Turo for a great service and best cars!! I find your car it’s super easy and practical, it take seconds to get you on the road and ready to enjoy your trip.

I recently test drove a Porsche Taycan 4S on Turo. It's Porsche's first pure electric. Where else could you ever find a Taycan to test drive for a weekend? Host was fun and a fellow Porsche enthusiast. On our upcoming trip to Hawaii, we will be driving a souped up Jeep Wrangler and the kids are excited by the big wheels! Turo is fantastic at connecting folks around fun cars and memorable experiences!

Do NOT make an account with Turo. Do not put up any personal information on your account. It is a scam. I had used Turo once, over a year ago, the experience was fine, however a year later, my account got hacked and Turo has done nothing to help me out. The first time my I was charged $800USD, they refunded my the money, minus the exchange rate, therefore still lost out on $100.

Turo Staff, was very clear and helpful with my account issue. Customer service looked into my case and reviewed my comments. I was directed to use Turo's chat feature on site and received a quick and response and resolution. Thank you!!

I love using Turo. It is easy, convenient, and always a great selection of vehicles to choose from. The app is user friendly, and easy to navigate. Communication between the renter and host is easily done through the app. Highly recommend!

Back In January 2020 a tourists, who rent my car on Turo, Had a bad accident and total lost my car. I was paying full cover insurance through Turo. They denied the case arguing my car had an odometer issue. So I lost my car with Turo. When I called their customer services, a very unprofessional employees from a call center in Philippines or India answered anybBS. Turo office from San Francisco never called me back, they only answered by email.

Easy to follow instructions and easy to select a vehicle. The owner was prompt with any answers to any questions. The hand off and delivery of the car were easy in an airport that is difficult to navigate. Denver Int'l airport.

My host was incredibly nice and thorough in the before and after inspection. Price was unbeatable. Overall a very good experience. I would absolutely recommend to a friend and have recommended to several already. I will be renting from Turo on future trips as well.

The host left me a bad review and lied in it. I contacted him, nothing. Then I contacted Turo customer service and no help either. Well I don’t agree with your decision because host left a false review for me and in his messages he stated that he left 5 star rating for which was a lie. Go back to my messages and read them. The windshield is NOT CRACKED, it’s a bug smeared on the windshield with the wipers, it has the perfect trajectory of the blade. And in the pictures you can clearly see that I didn’t leave a mess in the car, just few rocks on the mat and dusty car from driving through Arizona desert. I didn’t take it off road. How can you let the host get away with false accusations and lies???? Very unsatisfactory experience with the aftermath of the trip and how you handled it.

I love this app. Never disappoints. The app is designed to make renting a car hassle and worry free with just a tap of your finger. If you are in an accident the agency provides safe and reliable service to make the process simple and cheap. Make sure to get insurance.

I loved the variety of cars, prices and locations of vehicles... It was a super fast and very easy booking till I got the car. Communication is a huge plus!!! The car was awesome. Customer service with Turo "A!!++" The owner of the vehicles I've had in the past were always AWESOME! I WILL ALWAYS have Turo!!!

This was my first booking with Turo and we will do it again. The app was so easy and our host, Anthony, was outstanding! Everything was exactly like it said in the description. That is not always the case for rentals, which is why I recommend Turo. Well done!

My experience with Turo and the loanee was seamless. He was super accommodating by allowing me to keep the car a few additional hours. The payment process and approval was easy as well. I was able to Get with a super host who was more than great.

I rented a car from Turo recently for pleasure. I receive great customer service from the car owner. He kept our communication professional. He delivered my car on time and was very friendly. I will definitely rent from Turo again!

The app is easy to use, there was a large inventory of vehicles, the daily prices were great. The additional fees & insurance can add up quickly. However for exotic cars, Turo is the best out there. I highly recommend it.

I’ve had the TURO app for years on my phone but I’ve never actually rented as I travel mainly non-revenue and don’t have the luxury of knowing when/where my trips will take me. But my son and I planned a long weekend so we decided to give it a try. If all the TURO rentals are as easy as ours was, we will be using the service more often. Andres was our “host” and the experience was so smooth. The car was waiting for us when we landed and one of his associates meet us when we returned for our flight. Super clean low mileage car. Significantly more affordable than the local rental agencies’ rates on the weekend we traveled as well. We will using the app again soon! Thanks for a great experience!!

I rented a car for 3-4 days on my latest trip to Colorado, and not only we found competitive prices in Turo but there was no waiting time and the transaction was direct. Our host was very kind and the car was in good mechanical conditions. Drop off was extremely easy and overall a nice and professional experience.

The process was quick and the renter was nice. He was always there with any questions and eager to assist. When we were done with the trip, everything went by so smoothly. Took a few photos, locked the key, and went on my way.

I’ve been using Turo since the very beginning when they were called RelayRides. I’ve used them about 4 times in the past 5 years and 10/10 recommend. Easy to use and great potential for this company. Never had an issue before.

Easy to reserve the car on the website. One thing that was difficult is that I don't have the operating system to download the app, and it was hard to check-in and check-out the car. Make it easier on web.

I’ll never use a traditional car rental company again! Turo is the best. There are cars for every budget and need, and the ease of airport pickup/drop off is fantastic. I’ve used Turo several times in different states, and I would recommend it to all my friends!

The rental car was very clean, ran well, and was very efficient on gas. The drop-off and pick-up instructions were simple and easy to follow. The only "issue" was the check engine light was on, but our hosts assured us it would be remedied after our trip and we had no issues with the car or engine. Thanks again!

I love using Turo! The service is great, and I always know what to expect! I like that it is easy to use, and it is always cheaper than the average rental car place. I would recommend to a friend! It is great.

Super easy and cool app, been wanting to drive a Tesla and Turo made it easy, will definitely be trying some other cars in the future! Have my eyes on few other cars I’ve always wanted to drive, it was easy to pick the car up and drop it off, easy to communicate with the owner, all around awesome experience! Thanks!

I’ve used Turo every time I rent cars. It’s a great value and love the option of picking what I’m renting no hidden fees. I tell all my friends to use Turo. I always check people’s reviews before renting. It’s a big part for me.

Great way to rent a car and hopefully save a few bucks, but the instructions on the how to drop the car off per Turo's instructions was a CF, with cluster being the first word. Other than that, easy peasy.

Using Turo was not only more cost-efficient and easier than major rental car companies, it is also far more fun, and with a better selection of cars. Using Turo allowed me to avoid the counter and checkout lines, instead easily going to pick up my vehicle and drop it off on easy terms. I'll be using Turo every chance I get.

Turo is an awesome platform. The ability to have a vehicle for a purpose with a timeline. Whether it’s a sports car or a truck, they have it. My host on Turo was beyond pleasant and my experience with the platform was very efficient and pleasant. I would recommend the Turo app for anyone and everyone.

In picking out a car for a road trip, there was a decent selection of vehicles available on the Turo platform. The ability to filter by type of vehicle was great and the owner provided sufficient communication to know exactly what was expected of me.

The car itself was fine and the price was fair. Unfortunately I do believe that routine maintenance on the vehicle was overlooked. i.e tires and oil pressure. I had to pay for another tire out of pocket or else I was going to charged another day.

Laura was very flexible when it came to extending my rental on this beautiful BMW! Car was gorgeous, clean, and well maintenance. I will rent from her over and over again. I loved this car and the owners were great and easy to work with.

Will most definitely be using again. Great service with my host!! Host was on time, very flexible. Car was really nice ride. Good. Host picked us up from the airport when she didn’t have to and she dropped us off when our trip was over.

This app was so easy to use. The guy I rented the car from was amazing and made the whole experience stress free and everything went so smooth!! Will definitely use this app for all my car rental needs!! Thanks!!

I was for the most part satisfied with my rental. It is a car and I regularly drive and rent suv's. I couldn't figure out the radio so spent time with my thoughts. I would say that this is the first time that I did a airport pickup that didn't include the car actually meeting me at arrivals but instead taking me to an off site parking lot that you have to pay to retrieve the car. The owner was responsive and courteous.

Turo has been my go-to car rental service for about a year now. It has been hands down my best experience in renting cars. The variety of cars is wide and the prices are unbeatable. The host are personable and very accommodating. Customer service is prompt and very helpful.

I’ve been charged twice for a ride. I tried to extend then it took the money but I had to return car. I got charged twice. I believe this has to change. All I want is my money back. I got charged $61 twice and some change from the Jeep Cherokee.

Turo is always nice and convenient. I've only had one person to cancel an hour before my ride. Besides that everyone that I have experienced has been really nice people and I've had really nice prices and it helped a whole lot. Thank you. I would recommend it to anyone. It's quick, fast and straight to the point. You will have to sit at a rental car place for hours.

Macarena came through last minute. Did not have the car that said online but she got me the same car just a different color. Registration was super fast. Chats were answered right away. I will definitely recommend TURO to everyone. And it’s cheaper than all the companies I checked.

I have enjoyed all the vehicles I have rented through the years via Turo. Many of the owners have been super friendly and accommodating. Their vehicles also were brand new or in excellent condition. Finally, my selections have actually helped me in my own car purchases.

This was my first time using Turo and I was highly impressed. Check in was quick and easy as well as check out. I rented a Dodge Challenger and I loved it from beginning to end. Communication with the host was great as well.

I was very happy with my experience with Dustin and his Subaru. The car was reliable and roomy. The mileage allowed was very generous. The price was excellent. I had no problems. Dustin met us at his workplace which was close to the airport and dropped us off so we didn’t have to ride the shuttle.

It was great actually. We had an issue at the end of the trip but I have faith that we will get through it together. Thank you. This is actually the best, easiest, hassle-free rental car you’ll ever find. Avis, Budget, Dollar has absolutely nothing on Turo.

The selection and prices are much better compared to rental car agencies. In this unprecedented time, supporting the independent workers of the US economy is crucial. The quality Turo has added to my travels is beyond description here in this review, and the level of customer service Is unmatched by the corporate players.

Turo is really good and convenient. They response quickly and professionally. They also have really nice cars and very affordable and the hosts are so nice as well. Would recommend Turo to all my friends and family. Although there are some hosts that are not nice because they ask what nationality you're from and if you tell them that you're from this place they will say, "Sorry we rented the car," so yeah maybe Turo needs to let the hosts know not to be racist when renting out their cars to individuals that are wanting to rent cars. If you are looking to rent a car from Turo, and you're in the Big Island of Hawaii search for Ethan Piano’s cars. This host is very friendly and professional. Would recommend renting from Ethan if you visit Kailua Kona Hawaii. Thank you Turo.

The van fit our needs for the trip. Everything went very smooth. The only thing that surprised me was that we had to wash and vacuum the vehicle or pay $50 extra and pay $19 to get it out of the parking lot. I didn’t see that upfront. It may have been on the page somewhere but I didn’t see it if it was. No big deal.

Best experience. Affordable. Had the pleasure of driving my dream car. Turo had great customer service. Very fast. Would definitely recommend to my friends and family. Already told my brother. Honestly might rent out sooner than later. Never thought I would drive a challenger RT but my dream has come true. Don’t wait. Rent out with Turo. Best service ever. Next car is gonna be corvette.

Great service, on time, great ride. I really enjoy the service that was given. I can’t wait to visit Vegas again and I will be renting from the same person again. I will get a different car just cause I want to try a new vehicle.

The car I rented was nice clean and in excellent condition. Would rent again. Timely pickup and delivery. Very satisfied with my rental. Way better than renting from a car rental company. I will definitely be using this app more often.

I was extremely happy with how easy the app was to use. I was very lucky that my host was very accommodating and helpful. Loading images and messaging the host was really easy. This app could work especially in California because of the space that the state has.

Turo is easy to use and navigate. We were able to find the car we wanted with affordable pricing. Turo gave us multiple updates from the moment we booked our trip, leaving us with no questions to ask. Thank you.

I have been using Turo for the last month consistently for work, and let me tell you I will NEVER use a corporate airport rental company again! I LOVE Turo! The entire rental process is extremely easy and not a hassle at all. The prices are extremely fair and you KNOW what you are going to get when choosing your rental. Thanks Turo!

I enjoyed my experience with the app! Vincent the host was more than accommodating and everything ended up being cheaper than expected. The only issue is how often everything on the app updates. It felt like there might have been a lag. I definitely on using the app again soon so send some credit????

I am very happy with the app. It works pretty good. I just wish we could get warmer location of where the car is that we want to get and not have to wait till the senders tells us his address. That's the only thing I find wrong with it.

Wonderful Experience!!! Owner, Moises, was excellent. The car was ready when he said, it was clean and ready to go. He also sent a video on the features of the Tesla which was a great help since I had not driven a Tesla before.

I started hosting on a Turo less than a month ago. Everything was going well up until the first damage claim on the third rental. The vehicle was returned and pictures were taken accordingly based on what the app requires. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. A few days later when it stopped raining, I noticed two things. First the stains on the leather seats were not coming out. Also discovered the rim had been damaged likely from hitting a curb. I contacted Turo in regard to the permanent stains on the seats, to determine how to proceed with a cleaning fee. I was advised that since it was just over 36 hours later, there was nothing I could do. Even though there had been proper pictures of both the seats before and after the trip.

For us the van was perfect.. It fit all of us and all of our junk. The AC worked well. The host was wonderful about communicating. Even after the app stopped working we had no problems. We couldn't be happier.

Hi my name is Jae-Analyn **. I reserved a 2014 Mitsubishi Outlander Sport from a host on Turo from 8 AM on August 7, 2020 until 11 PM on August 9, 2020. The reservation covered 600 miles. I initially started the car at 77,940. The car had an initial maintenance check displayed on dashboard at initial pickup. I thought it was just because it may not have been reset. I took the car about 200 miles that day and it had trouble shifting but nothing major. The next day I took it about another 175 miles but the RPM began to rise several times trying to get to 45 MPH. On Sunday August 9, 2020, I planned to take the car back as I was worried about the issues from the day prior. I left the house I was staying at 2:30 PM. The RPM began to rise to 4 at a speed of 45 MPH.

Turo over charge my bank account $150 just because the host said (I smoke in the car). I never smoke anything in my life plus in all the pictures I don’t see any tobacco remain, I see dust or grass remains. I don’t believe Turo again and absolutely not recommend this app to other people. Turo customer service is really poor service and The only I want the company go in person and certified. I don’t smoke in the car, but is more easy Charge me and later lied to me. I’m adult ok. Don’t forget why your customers don’t trust the app. And tell your employees how look one tobacco product, because I don’t see any tobacco there. Stop lies...

This was my first experience with Turo so the routine was a little different. Once I met with the host, I was briefed on the the general routine and the details of driving the car. The car was great and much better than the normal rentals. The limited miles was kind of a drawback. Other than this the process was simple and enjoyable. I will definitely be using the service again..

I loved the car, I loved Kermit's personality, and my host was helpful in every way possible. Even with attractions in LA Kermit was helping me with. I definitely made a friend in LA and if I ever come back which I will I definitely will be looking to ride in Kermit's Range Rover Evo.

Everything went great. I would highly recommend renting from them when in Phoenix. Easy access to get car by free shuttle bus and easy drop off, great on the communication. Next time I am in Phoenix I will definitely be renting from them again.

My first experience with Turo was not what I expected. I had two trips cancelled w/in 48 hours of my trip. One right after the other. Both hosts claim they forgot to remove their vehicle for the dates and they both claimed the vehicle wasn’t available for maintenance. Thankfully on the 3rd try my host was on point. Trip went well and host was great.

The car service and communication were terrific. I would recommend Gabriel ** cars to my friends and I will use him again. It was a nice experience The car averages 34mpg. So it was a reasonable fill up. There was a slight crack in the windshield from the previous renter. It was not a problem.

Was robbed by the host and you won’t cancel my account! I have been trying for a week to get my account canceled but it won’t work and you guys won’t help! The host robbed me of 70 dollars and you guys did nothing.

My car was impounded for 30 days TWICE! I am a Turo host and I have had my cars impounded twice, the delays of impounding were 30 days. Turo refused to charge the guests for the time the cars were impounded because it is not in their policy to charge guest when they have hosts' cars impounded by the police. I was therefore stuck with no car for those times, and I still had car payments to make (1400$ per month), paying the impound fees, dealing with the police, etc. Ultimately, Turo never called back because customer service cannot deal with this sort of thing and the request must be 'escalate' and it is not in Turo's policy to charge guests for the days the car is impounded.

Really great car. Nice and clean. Comes with a great and understanding owner. My eight year old love this car. Will definitely rent again. It alerts you when you're near the speed limit. Has on star feature which was great due to me having a dead phone and not able to access my maps app. This car also has WiFi which is always a plus.

The process of renting was great. Seamless process. Chris the renter was very accommodating. I was very happy with how easy the process was and would recommend this app and the renter to anyone who is looking to rent a car for a short trip or for a good time. I would re-rent again for sure.

I had the best experience with my host from start to end and the convenience of the app beats anything online. Will be always using TURO in the future. Wish I knew about this sooner. Had to Uber to location not knowing they would drop it or to me and pick up at my location. Well lesson learned and of course for a extra fee but it’s cheaper than paying Uber twice.

I use Turo as an alternative to rental companies, but in my experience, it doesn't not entirely do much better than them. What I like: straightforward pricing and the ability to choose from many more interesting cars. What I do not like is that hosts can cancel and they can do so at nearly the last minute. This has happened to me on multiple occasions now and it is very stressful. I was about to board my flight to my destination where the Turo was booked and I got notification that my trip was cancelled. What made this worse was Turo then suggested alternate rides and all of them were more money. In this moment, Turo *should* have immediately waived any price differential, but they did not. I had to call and spend 20 minutes or so with a less-than-ideal customer service rep.

It was very easy and convenient to use the Turo app to rent a car!! The only reason I checked 4 stars instead of 5 is because I feel like the final rental price for a car is pretty ridiculous that they have to double up on the price it initially shows! If it says $34 then that's what It should be plus the sales tax and whatever extras but it should not come out to double that plus extras and sales tax. I just think that's a little misleading..

Quick response, everything was PERFECT???! The ride (650) was 1 of the best cars I’ve ever driven.... The convertible is definitely a head turner, no problems, would definitely recommend it to a friend or even book it again for myself. Thank you.

We always love using Turo instead of typical car rental companies. It is a lot easier, you have more flexibility, and a lot cooler vehicles to pick from. Need more presence in Kalispell, Montana though! There weren’t as many choices as in other parts of US. I believe the demand is there just maybe people in the area aren’t aware of Turo as other parts of the country.

My host was amazing. What I liked most was the host was very patient and nice and understanding. Also it was my first time driving a Tesla and I loved it. He even went around the block with me so I can feel comfortable and for that I appreciate him. Thank you so much. P.S. Car was nice and clean.

A complete seamless process. I love it. From download the app (basic information is required) to picking out a vehicle and driving away in a Bentley it took one hour. I would recommend it to anyone!!!! Super happy????

Great experience and service. My first ride was excellent and the owner Cisco one hell of a guy and gave me all the details on his Slingshot. Vehicle was cleaned and disinfected. Show room finish. Turo app 10 thumbs up. The best on rental cars. Got my brother hooked and currently enrolled with Turo. Thanks again????

Communication was great throughout the entire process. Had a great time renting the Tesla, it was clean and ready to go when I got to Denver. Truly a wonderful experience getting to drive a fun and quick car around Colorado. Would definitely rent again!

Pick up was easy and convenient, it was nice to have a contactless pick up and the location very close to airport! Communication with owner was quick and the directions were clear. I would definitely rent from this owner again!

Daniel provided very professional and friendly service! Very clean and well maintained car! Highly recommended!! Came for a one day business trip and needed a high end car for my meeting, found his price was very reasonable as compared with other cars.

Disclaimer: I'm a skeptic. I'm sure people have good experiences but Turo doesn't seem right for me and here's why. How you do one thing is how you do everything. Early July, I decide I will try to rent a truck from turo to help move a couple big objects. I knew I needed it a couple weeks out and figured I'd be able to finish the booking the day I signed up. That wasn't the case. After multiple attempts to check out, I eventually find out somehow that my account needs to go through a verification process (checkout just kept saying there was an error). This verification is more than just confirm your email, but it's actually uploading documents. I wanted to call to understand what was needed but after lots of digging through turo webpages and calling a number, I get sent with a text to a link to a chat with a agent.

The vehicle worked really well. The brakes worked well. The truck performed as expected. I used it to tow a motorcycle trailer and I could hardly tell the trailer was back there. The truck was very good on fuel also.

Hello; I am usually satisfy with majority of my Trips as we have great vehicles on this platform & even better Host! But I was extremely bothered by the way the last Host carries his business on our great platform! First thing first, the appearance of the vehicle was in no way near the condition that were advertised on the listing! Secondly. The car required maintenance! I took the car but I didn’t even really drive it due to the car needing a wheel alignment and shaking while being driven! Third but not Least! The Host is Making False DAMAGE claims and receiving Payments from Turo which is killing our Platform! The Host vehicle is damaged enough and he’s going out of his way to Accuse the people who help him run a business on Turo! The Host tried to text me outside of Turo Restrictions, falsely accusing me! Of damage that were there.

There is whole segment of people who used to target Enterprise and now they rent from Turo hosts and never return your vehicle. They rent your 2020 Range Rover, and never come back. You certainly can't call no one on turo, and most their communication is done through chatline through countries where they don't even speak English so it's hard to communicate. Then after 4 hours of anguish they tell you to go fill up paperwork with police and wait to see what happens. Turo does absolutely nothing about it, telling you to call the renter again, and it is embezzlement not grand theft, so no one can even press any charges even if you are lucky and your car is found.

Naveen was very easy to work with and he went above and beyond to accommodate our needs. We will definitely use Turo on our next trip! When we're in Houston, we will definitely look for cars from Naveen. We are excited to find a more reasonable way to rent a car.

Loved the whole experience, no hidden fees and easy to pick up. Very clean, very friendly, would rent from again. Thank you again for allowing me to use your car on my small trip to Orlando. It was perfect for the trip.

I usually rent cars from traditional car rental agencies; this was the first time I used Turo and I am very pleased with the experience. It was quick and easy to book a car, pick it up, and drop it off. I would recommend this service to friends!

Understand that when you rent a car in Turo, you are renting from private individual and will have to deal with their professionalism as well as the fact that people will lie to you, blame you for different things that have already been there, and at the end of the day when fees are added it’s the same price as rental companies. Except for rental companies are much more honest and relaxed, and they can’t turn your life into hell because unlike people, businesses are regulated.

Turo used to be good when they first started a few years ago, unfortunately not anymore!! All that they care about now is your money, not your safety or your comfort, or even your car. They added a lot of unavoidable fees. If your car in an accident and Turo was not convinced to pay you, which is most the cases, I had a few incidents they tried to push back on me and run away with not paying. You may get up to a $2000 fee from Turo that your claim is not legit. Means your car is damaged and you are worried now that Turo may charge you money on top of that. They tell you when you signup with their insurance you will get a replacement car if your car was in an accident, that is not true. They only give you $300 credit to rent from their website, even if your car takes two months to fix. They offer loss of hosting income, that is also a trick, they count how much you made the whole year divided by the months and pay you jokes.

Excellent service and great customer service. Plus vehicle was clean and I had a great host. I will always use TURO app when traveling!!!! I like the option to extend your car rental because I stay a extra day!!!

Everything happened fast & gracefully. I might stop using the rental car corporate businesses! The owner was flexible. The car was clean. It was a very nice experience for my friends and I. I will most likely use Turo in every state.

Car ran smoothly, the host was kind, however tires were going bald, and car was dirty.. toe prints were on inside of windshield. Outside of the car was dirty. Host complained about $6 worth of gas although car was dirty.

Awesome experience. Well worth the money, would do it again. It was a blast and Patrick was awesome and helpful to deal with, his car was amazing and custom, the tesla is a piece of art to drive. Amazing. Had no issues with Turo. It was a smooth process start to finish.