Turo Reviews

The whole process was one example of 'a snapshot of 'the future.' I made sure to get pre-approved and asked a chat rep about a couple of process questions. The rep was so helpful and this was prior to even renting a vehicle. Found a great car in San Diego. I loved skipping the aggressive sales upgrade encounter so common at car rental lots. Car was clean and gassed and the price was the price. A++++

The vehicle did get me from point a to point b, but for the price, this car should have been no more than $20 per day. The vehicle has cosmetic damage on the rear bumper. There was a safety issue with the driver's side mirror being cracked. The front of the vehicle look liked a piece was missing. The brakes grinded. This vehicle odometer may say 50k miles, but it felt like a vehicle with 150k miles on it. Lastly, the car wasn't washed or vacuumed. Had therr been more options available in the area, I would have probably had Turo cancel the trip.

My first experience with Turo was great and I enjoyed the entire process from start to finish. Would definitely recommend Turo to friends and family. The communication was smooth and did not run into any issues whatsoever. My host was very friendly and accommodating to my needs.

Turo is great alternative, especially in low served rental markets with little competition. Saved almost 2/3rds from other alternatives! Allison was so friendly and helpful even with multiple time of pickup and return times. She was very easy to coordinate with. I would most readily recommend her!

This was my first time renting on Turo and it was a great experience. Clear and easy instructions and very nice renter and reliable vehicle. I will definitely be renting on turo again. My only issue was some of the fees made it a bit expensive.

I think you need to come up with a better dispute system… Tolls… People who don’t have Sunpass in their cars should not be able to charge above regular toll prices. Please find a way to be more responsive to customers.

The car hosted by Turo was unfit to drive on road. We had to constantly keep an eye on heat meter as it was way too high. Car made so much noise, the experience just got worse when I complained about the event and Turo didn’t bother to respond. I had to follow up and push the case multiple times and finally Turo claims department valued my life with their $50 credit for this devastating experience. Worst experience booking and claiming with Turo.

Car was very clean and very economical on gas.. The host handled everything contactless and very efficient.. I would definitely use this host and app again. I don’t know what else to say but if you would like to rent a car without the hassle use TURO.

Always have great experiences on Turo. I haven’t used another car rental company since getting this app years ago. It’s so easy and I love not having to deal with a bunch of paperwork on site. The drivers are always responsive and everything is quick and easy!

SCANDAL!!! After an engine problem (coolant leak so we cannot be responsible) we had the vehicle towed by Turo (more than 20 hours of waiting). We have to go home on our own. Then we learn that the owner accuses us of scratches that we could not have done. Our supporting video is supposedly not acceptable because the car is wet! As if the huge traces of scratches cannot be seen in the rain!!! The owner himself has it repaired for $1,800 and is quickly reimbursed by turo and Turo is now asking us $ 1,800. Sounds like a bad joke. After dozens of emails and calls, Turo still refuses all of our evidence and explanations. We still do not know how to comment will manage.... IT'S A SHAME!!! If you don't have any problem, that's the slightest problem, YOU GET **!!! Even after taking out insurance! DON'T EVEN THINK OF RENT WITH THEM.

Turo is very easy to use and it lets the renters choose from a number of vehicles not really offered by traditional car rental businesses. I like cutting out the middle man especially with the insurance. I definitely prefer this method and will use again.

It was great fun time with my family and friends. Why did you want to run what Florida and then I really would like to rent this again and it was fun to rent. And me and my friends had enough time to rent it.

They’ll lie to you and anything else to get you to pay their INFLATED fees then leave you stranded! We were taken advantage of by a seller who wanted new tires, they canceled our insurance on the car & charged us double what they’ll cost and closed the amount until we paid it. We then paid it after personally getting confirmation that our account we gain full access again after payment and they closed the account soon as we paid. Nobody can be trusted, they’re all pawns used to lie to you for a single person behind a computer to screw anyone who expects fairness. I wouldn’t recommend them if it was FREE.

Appreciate the user-friendly platform! It's easy to navigate and not overwhelming with notifications. Owners have been 1st class and extremely helpful! Thank you also for not making your political opinion public. Don't care... just be a good app! Great job!

I've had an overwhelmingly good experience with Turo. I've had a couple of issues with some hosts but Turo made it right. I do and will continue recommending Turo to my friends and family. Turo is a excellent source for car rentals and will always be my go to.

This was my first and possibly last Turo trip. The car was not at the address listed. No big deal, I’ll reach out to the host. Upon contacting him, he just kept listing the same bad address then I called and he couldn’t describe the lot or give me directions or know any other streets around. I majored in cartography in college. I am a native Los Angelino. I can read a map. I have worked as a taxi driver. I don’t get lost very easily. It became painfully clear the host had never seen and possibly never set foot in the dirt of LA. For sure he lived in another city (probably another country as the delay and beeps heard in the call were reminiscent of international calls I’ve had in the past). This host owns several cars and this was his business.

I really enjoy being able to rent the exact car I want. I can pick the price I want. I believe it has a faster check in and check out. I’ve used Turo several time already in Colorado and Utah and I’ve always had a great experience.

On Sept 5, 2021, I rented a car from your app after arriving to LAX. Shortly after, I was stopped by 5 Beverly Hills cop cars not knowing why. I rolled down my window and the cop demanded me, my mother, and my aunt to exit the vehicle with our hands up IMMEDIATELY. The cop demanded me to sit on the curb with my hands up while they were doing some investigation. Following that, it was apparent that the owner of your Turo vehicle (Deontae) is under an open investigation regarding a sexual assault case. About an hour and a half later, we were told by the Beverly Hills cops that this case is being transferred to the L.A.P.D. and that our Turo rental will be impounded.

Can't beat it... Recommend to people all the time... Never use regular rentals again... Only thing I hate is the trip fee being RIDICULOUS if you don't plan a trip weeks and weeks in advance. The trip fee can cost more than the actual rental!

We had a smooth and easy experience renting a TURO car at the Denver airport. The host was extremely quick to reply in all cases, before, during, and after our trip. Our experience was much better than taking the long shuttle ride from the airport to all the offsite traditional car rental companies. We usually rent through Costco (so we can have free additional driver) but this was about half the price and we are both approved drivers. The car was ready and waiting in airport parking with key in a lockbox. Only issue we had was AC did not work well enough for some of the hot days. Host offered our money back for those days (more than generous) and will get it fixed right away. It is also easier to stay off the toll roads from the airport compared to the offsite car rentals. We appreciate TURO service and will be using them again soon.

I’ve used Turo a few times in the past but this one the longest trip. It was a great experience. The car was clean and the guy dropped it off at the airport for me, which was very convenient. A great experience all around.

The car's hosts are great. Turo the company itself Recertified my account after being a loyal customer since 2017. Then started charging me double the price that the host charges to rent a car. The host has no idea why Turo has taxed on so much money because they are only receiving a tiny portion of it. Turo use to be a good way to rent a car, but now they have done way too much with the price increase and it’s not even the host of the car. It is literally Turo taxing on all this money. It’s insane.

As I do not own a car (and thus an existing insurance policy) renting a car through traditional means is prohibitively expensive. Although my experience with Turo has been so uniformly positive, I doubt I would ever go back to a rental car service. Economical, convenient, I’ve driven some seriously cool cars, and the hosts have always been super cool. There is no downside.

Initially I had some issues with lack of communication from the person I originally booked with, I reached out to customer support and they were extremely responsive and understanding. I ended up having to book a second vehicle and customer support was extremely responsive and helpful during that process. After that it was A very pleasant experience. Better than any of the car rental companies I’ve ever dealt with prior.

My three trips with Turo have all been exemplary! The hosts are friendly and helpful and they respond quickly. The vehicles were in great condition and all of my rides went smoothly. Even if I had a minor issue (flat tire), the host was right there with me every step of the way. I would definitely recommend Turo to all my friends!!

I found a good deal with Turo. The owner and car were great; it was a joy to work with Sodik. His car is awesome and very clean. I didn't have any issues at all. Sodik was very responsive and understanding.

Experience was great. Very easy to use app on the guest side as I'm used to the host side mostly. Host was very easy to work with and very responsive. Electric cars are tough to get used to as you have to charge sometimes all night but I will research better in the future.

The vehicle I rented had stains, was rusting, had no license plates, was dented, had warning lights flashing/alarming on the dashboard...and when I asked for another vehicle, I was told that one wasn't available. It was AWFUL!! My previous rental before this one didn't have the equipment it was supposed to have (A DVD system in the rear for my children to watch movies on our long drive). Very dissatisfied with TURO!

Host said I had a dog in there. I tried to dispute with Turo and they seem to think the charge is legitimate but the guy got in the car himself. Annoyed by the service I was given. I've used turo before and have never had an issue. Beware of the host. Some try and charge for no reason!

Everything went smoothly. Rodrigo was easy to communicate with and the car was reliable. The Turo website was easy to use and the savings over current car rental rates was huge. I will certainly use Turo again when I need a rental car.

My family and I wasted over 9 hours, and over $200 on Turo. The host posted an inaccurate listing. The car had ants, the steering wheel buttons didn’t work, it needed an oil change, the check engine light was out, AND the transmission wasn’t working - the car would not change gears. The other concerns were not major to us, but once we noticed the car would not change gears, we turned around. Although we were 2 hours into our trip we could not risk using this car for the duration of our trip as there was no promise it would last that long, and it was unsafe. Turo has no system in place to check the accuracy of listings, and hosts post unsafe vehicles just to make a quick buck.

Car was broken when we picked it up. Spoke to host who told us to keep driving it. It was in limp mode and would not shift correctly. Kept rebooting it to clear error messages but after a few days, it left us stranded 2.5 hours from where we picked it up. Had pay extra to get a one way rental from a national car rental chain. Requested a refund for our trouble and it was denied. I will never rent from Turo again. What a waste of money!

I have now rented through Turo 3 times. It has been a pleasant and professional experience. The cars that I rent are not ones that a major rental company would handle, which is why I choose Turo. There is a personal level to this that I appreciate. I treat everyone's car as if it were my own. I bring them back in better condition than when I pick them up. Thus far I have not had an issue with either Turo, or a host. Everything seems to work out smoothly.

Fast, easy and convenient! After completing initial application review. Looking for a car hasn't been easier, plus the selection that you can rent from is better than a regular car rental place, the fees are upfront and no hidden fees. The customer service from the car owners so far has been great!

Too many cancelations! I recently had taken a vacation (west cost) reserved the cars via TURO (in Sacramento, Denver, Seattle), Turo App ask the renters to send a text to car owner to confirm the reservations, and if the car owner not replying to your text/request. Turo does not have a way to force the reply from the car owners.

Rental cars were very expensive. Almost the same price of hotel cost. However, most of the private auto renters were honest & fair in price. Very minimal price gouging. I will always remember the nicest, caring people. So “thank you to Turo & its great team”.

Just wish I could get my deposit faster that's all...other than that the service was great. The car was excellent. The host was very nice...I definitely would recommend to my friends and family and also very affordable and efficient and the different types of cars to choose from helps a lot as well.

It would be nice if the cars were in better condition. I rented a car that had a rust hole on driver side door. Take more pride like it was when Turo 1st began. Now people are renting cars for amounts that the cars are in terrible condition. And then the hosts threaten you to give them a 5 star review. Not cool.

I do believe that someday Turo will get it right. This is similar to the Airbnb system but not as strictly enforced. We rented a car for a recent trip to Rhode Island. It looked fantastic. Even though our (lizard) car insurance didn't cover personal car loaners like Turo, the additional $400 plus for insurance (through Turo) still made a Turo rental cheaper. The biggest concern for me was that they are someone's personal car that can change in a instant. I believe if you are renting from a car rental company that they would want residual business and accommodate your needs. Well the worst thing that could of happened did. At the last minute the owner of the car cancelled our rental. We thought about trying a different owner/car rental but the "fool me once..." thing kept popping up in my mind. We dropped the idea knowing that someday it will be a good system but just not yet.

I was scared, especially after reading some reviews where the owner of the car cancelled with little notice and Turo themselves posted that the cancel had happened. Even though that scared me it also instilled more trust in Turo. I knew then to look for individuals that haven't cancelled in the back or that had a longer track record. The car and process were so easy. I was surprised. We couldn't not have done our trip without TURO!.

Host cancelled my reservation with virtually no notice leaving me stranded at the airport. The host's only proposed "solution" was to "try Uber or Lyft". The only "solution" offered by Turo customer support was a replacement booking at nearly double the cost of my original reservation. It seems like most people have an okay experience with Turo, but I see plenty of reviews from other customers who had a similar experience to mine. If something with your rental goes sideways, Turo will leave you holding the bag. Beware.

They did as expected. Excellent car and service. I would not be happy if I owned stock in a car rental company. Great car selection and very reasonably priced. I look forward to using this service again and again.

The Turo app experience was very understandable and easy to use for my first time. The host was on time and easy to communicate with and the car was clean and gave me no trouble on the road. I will be back for sure.

It was extremely easy and they made it effortless to rent. Car was amazing, price was right, and the ask to clean the car before turning it in isn’t a big deal. Thank you, will use again! Make sure to start giving some promo codes, you’ll see huge success!

It had been a couple of years since I last used Turo and this time was not as smooth as before. Having to send my DL and picture before I was "approved" was upsetting since I didn't know that this was a requirement. Sending this information to someone that I don't know made me very unsettled. Having to locate my car in an airport parking garage was also not very conducive to excellent "customer service". First car we had, the entire gas cap cover would fall off when I pulled the latch. This was not shared with me until a day or two after we picked it up. Neither car came with a full tank of gas.

My experience with Turo has been great. Good rates, convenient meeting to receive rental, good ability to talk to owner and good reliability. Have received numerous compliments on interesting cars. Look forward to another rental next week. Wish more cites had more selection of cars.

Turo was so easy to use, and saved me a lot money. Quick and easy. I got a real nice car from Justin and we communicated to make the pick up and drop off happen with ease. Next time I travel I will definitely use Turo.

Turo is a great platform to rent from much cheaper and easier than a traditional rental car company. The value is a lot better. Also you get a lot nicer car for the money spent and turo has your back if any issues should arise although I’ve never had any.

I booked a car with 7 seats to pick up my friend and his wife and 2 kids and 6 luggage at 7am. I booked it a month in advance to make sure I have it ready. On the day before the booking at 11 pm I got a call that this car is not available. I could not find any other 7 seaters on that day as it was very short notice. I booked a smaller car and had many trouble of going the trip back and forth and I called other friend to help us out. After all this trouble, support did not do anything except giving me 20$ back saying this is the maximum out of 150$. Moreover, they did not allow me to speak to their manager as the case is not "that serious". Please think many times before booking with them.

This was my first time using Turo. I thought the service worked well and I had a seamless experience. The Porsche 911 I rented was phenomenal, and I feel like I was able to rent a special car at a reasonable price. Overall, I was impressed.

The people who I rented the car from charged me extra for mileage. I don't have a problem with that, but the mileage was too short of distance. I live in Southern California, and rented the car for a weekend trip. Unless you stay with 1 hour away, it's pretty much impossible to keep the car under a certain mileage.

What better way to choose your ride, duration, insurance, and have it delivered at the airport just as you get to a new city! Great experience with Turo as always! Have used Turo in over a dozen cities, over the last 5 years wonderful always!

Super easy to use system, great support and makes life better when traveling! Gives you the chance to skip the lines and wait times at rental car companies, saves you on fees and best of all you get drive the cars you've always wanted for a fraction of the price.

I have been with Turo for almost 2 years and one of the top rated all star host. I had invested a lot of money and time with them by putting new cars and following every detailed terms and conditions. They always cheat on you when it comes to paying you plus traffic tickets plus cleaning cost etc. When you try to reason with them they simply block your account without ANY explanation. No manager to speak to, all the customers rep with very thick accents. Worst part is if your car ever gets into an accident by the guest, even you are not at fault you are totally bankcorrupt. If they feel you are demanding an explanation from them they simple block your account and kick your account. You can't even access your money for that week etc. In short I highly DO NOT recommend hosting your cars on Turo platform as it's a total high risk of your investment with very little or no profit end of the day. I hope it help some people from falling into the pit of hell.

I rented a Range Rover. I paid the extra for pick up and drop to TF Green Airport area. On the morning of the 5th day, the rear passenger window slipped the track, and fell straight down into the door. Neither the host nor Turo responded in real time. The host responded 3hours later, and Turo responded the next day. Neither would engage in a phone conversation. Both used the app as a buffer. The host offered to return the car early via the app. I could not return the Vehicle via the app, so the host said that she would return it for me, and had me park the Vehicle where she worked.

Fabulous! This rental saved me over $200 from the major rental car companies as I landed in NY but was able to secure this car from Dr. ** in NJ and Wow. Beautiful luxurious Lincoln car that was simply a pleasure to drive. Dr. ** also had the E-ZPass for all the tolls and was very professional from the start of the rental all the way thru to the return of the car. Thank you. Certainly rent again. Solomon

On August 2nd, 2021 I was charged $1106 for damages I did not do. Turo's investigators lack the expertise to conduct a proper investigation. I am not sure if this is sloppiness from the company or just a plain scam to charge renters for damages we did not commit. After reading complaints on the BBB website, I realized, I am not the first person with this same issue. Here is why I am suspicious about this company.

This was a business trip, and I decided to treat myself to a Corvette for the week. The car host picked me up at the airport, full tank and ready to go. I had a fair number of miles that I did not even use up, and returned the car directly to the airport check in area. Faster than Uber, better car, and much more fun! Make sure to take pics of any scrapes or dings etc. My host did prior and someone left a small scuff on the side mirror, but take your own pics just in case!

The only bad thing I didn’t like is that I wanted to extend my trip 1 hr and it was going to charge me a day's rate. That was the only issue but is a huge issue and that stops me from recommending Turo.

Unfair claims. I had to pay way more than I was supposed to save (vs traditional rental cars) because of unfair reviews from Turo staff even when I provided strong evidence of the car status at pick up. Very disappointed.

Host did amazing guiding me through to be my first time. Car was really clean and smelling good. I like the flexibility with Turo. Prices are competitive vs car rental franchises. Will definitely use Turo again. Give it a try.

I had my first ride with Turo. The host was easy to talk to. The app is easy to use. My first ride cancelled on me. Turo gave me a 20% discount to use on my next car. I thought this was super generous and truly appreciated it.

I made a reservation several months ago with Turo for a car in Baltimore Maryland. Last week I double checked with the owner to make sure everything was still ready to go. Yesterday I woke up to find that Turo had canceled the reservation only four days before my trip with no notification to me. No email, no text message, no phone calls, no nothing. Now I had to pay almost double from a car rental agency! I am suing them for the difference in price. They would not let me speak to anyone by phone claiming that there are no direct lines for anyone. My only option was to do everything via chat which was unacceptable to me as I was already late for work. Very very poor customer service. I will never use them again! No one could tell me why my reservation was canceled!

I would like to say this was my first experience with TURO and it was very good. The host Blake was accommodating n responsive to my needs. Vehicle I rented was sharp and clean as well. I already have recommended TURO to my friends. Thanks again.

Everything was great about this rental. From the ease of making adjustments to the date and time to Erin’s responsiveness. And not to mention, the car was fantastic! It was very clean, ran great, and was exactly as advertised, maybe better. Will definitely rent again.

First time using Turo and it was easy and so much fun! Can't wait to rent another fun car for the day! Pick up and drop off was efficient and the owner was super friendly. I was impressed overall. Will be using Turo again soon!

Our experience with Turo was amazing from placing the reservation, to picking up the car, to returning the car. The owner was very responsive when we had questions and everything seemed easy to manage. It is a great service to tap into when traveling.

Last week I finished up my first, and certainly not last, rental with TURO. It could not have been any easier. The selection of vehicles is excellent (area dependent of course) and the costs are less than any rental car company that I found by almost half for this quality of car. This speaks more to the host but the car was absolutely beautiful and looked like it just rolled out of the showroom. Highly recommend this app!

The car we rented for Portland pickup on 8/16 was damaged prior to us arriving. The bumper was zip tied together barely and we have constant worry it’s going to fall off. It’s hideous looking and we were not given the opportunity to trade cars. The back driver's side floor covered with popcorn? Clearly not cleaned. I’m still shocked this is permissible. It was our first try with Turo.

I would NEVER recommend this site. Not only did our car get cancelled at the very last minute, but trying to even contact Turo is impossible. I finally had to do a "chat" online - which kept disappearing, and was pretty much just a animated computer. I never found a replacement, and never got an answer on my refund. The only thing I was told is that that host will get a $25 fine. Big deal! Doesn't help me when I am needing a vehicle and have to rent from a RELIABLE agency at the last minute and pay top dollar. I never write reviews, but this was just a TERRIBLE experience. Would never recommend them.

Great app and great experience. Peer to peer is so much easier than using the big rental car companies. Better deal, better cars, more convenient. A real disruption to the market. I have used Turo several times with a great experience every time.

Turo is a convenient way to rent the exact car you want. No last minute changes or other hassles you may experience through the big car rental agencies. You deal with one person and you get what you paid for. I definitely recommend Turo for travelers and hosts alike.

The process was super smooth. Our vehicle was just as described and practically new (less than 5,000 miles, if my memory serves me correctly). The owner provided for pick up and drop off at airport, which was super convenient and easy. I’ll definitely use again.

I used Turo for the first time this month (8/2021). I had a bad experience. The car I got was newly painted (blue), old Toyota with 122,000 miles on it. The seat was dirty. The gas mileages was poor. It was so bad, that I was out of the gas on California Highway, and I had to call GEICO road service. The car's exterior fallen down during my driving. The car had a noise when starting. The Turo customer services made me talking to 5 persons during 2 hours of conversation. They made me texting to another department after I talk to 5 people.

It was so great not to have to stand in line to get a vehicle, and the vehicle was awesome. Great communication! Will definitely use TURO in the future for our rental car needs. The vehicle was clean and easy to find, the pictures attached to the reservation helped navigate the parking lot.

I wanted a 20 day car rental. I saw a vehicle on Turo for $41 per day, which would be $820. Before I was given the final price with fees, I had to provide them with address, birth date, driver's license number, credit card number, cell phone number and a picture. After all the time to do that I finally get the real price, which with fees was $1,025, which is 25% above the price listed on the site. This is an unreasonable amount of fees and it was unfair and deceptive to obtain all of my information before giving me the true price of the rental. I would not trust them to ever do the right thing. The $41 per day price was a bait and switch.

Without even reaching out to me first, I was charged $50 for a cleaning expense that was in no way justified against the “unreasonably dirty” cleaning guidelines from Turo. It’s an all star host so I guess whatever they say goes. Bad business and I’ll no longer be using Turo. Silvercar here I come. P.S. the car smelled like smoke and hardly had gas in it upon pickup. I took the high road and provided a positive review since the guy was friendly. Guess I got games.

Hawaii is always great to visit. Getting a convertible to enjoy the islands is even better. It is great knowing exactly what vehicle you are getting ahead of time and having a host on the island who can offer suggestions and advice if needed.

I loved the flexibility with the type of vehicle, reviews, and connecting with the owner of the vehicle throughout the process. I enjoyed the availability of a variety of car types and brands, and had a great experience with my rental.

The host was really easy to work with and the app works pretty well. Overall it would be nice if Turo could immediately list the exact times a car is available for pick up. But the host this time did a good job of picking up where the app leaves off. I rented a Porsche Boxster S and the process was as simple as could be! I love using Turo and as a previous Turo host I am satisfied to see the ease of being a renter.

I had my first experience with Turo this past weekend. When I went to pickup the car, the host was not there for me to ask any questions on the 2011 Nissan Maxima, instead I had to get the keys from a coworker. Upon turning the car on there were lights on the dashboard (traction control and no air bags). Not knowing if this was faulty since there was no host and I had to get on the road I proceeded with the trip.

Although the host and his car were amazing your roadside assistance and customer service team is trash. Not only did they dispatch for the wrong reason the first time (which I had to wait an hour for) & that service person said “I only do tire changes not tows. Call dispatch again”. So I had to call dispatch again and that Turo team member was helpful but then said it would be another hour and a half, with no way to expedite service despite your first Turo team member being the cause of the miscommunication and having to call again.

This was my first experience with Turo and Jordan made it all so easy. Mahalo for that. Pick up was right next to my hotel and so was drop off. Car was clean and ready on time. The only thing missing was onboard navigation, but we had our cell phones, so no issue. Jordan is a great host and will definitely use his service again when on the island. You made my first interaction with Turo a great one. Would absolutely recommend Jordan!!

I've used Turo a few times. Usually my experience is pleasant, but my last experience was horrible. I rented a vehicle for 5 days and was wrongfully charged a smoking fee. When I asked the customer support team to please investigate the matter because me and my guests didn't smoke in the vehicle, they blocked my account. I tried to leave a bad review on the guy's profile who I rented the vehicle from, and Turo deleted my comment. They charged me $150 extra for something I never even did. And it's virtually impossible to even speak to someone about the matter.

Car was delivered late; the temporary tag was expired and we set a time to meet to attach plate at 5pm. Plate was changed at 8:15pm. Lucky we did not get stopped by police. I paid $100 delivery fee for airport location. Owner should refund half of drop off fee at the very least.

This was my first time using Turo. The host was very accommodating. The vehicle was very nice and the experience was very seamless. I would recommend this app to anyone and I will definitely be using it again in the near future.

This was my first time utilizing Turo, and I could not have been happier with the experience. My family and I were flying into Washington DC for a wedding taking place in the mountains about 2 hours outside the city, and renting a car was necessary. Knowing that we would be spending a lot of time on the road, we wanted to be comfortable, and also wanted to avoid long lines and crowds due to Coronavirus restrictions. We chose a 2016 G-Wagon and it was in flawless condition, and the handoff was very easy and intuitive. Randall was an incredible host, communicative and made the whole experience fantastic. I will most definitely be using Turo in the future, and will likely never use a typical car rental company again!

Saul was very easy to work with and I had no problems with the car. I would rent from Saul again. Bottom line is it was a great experience and I think Turo is a great way to go. It is a win win situation.

Great service vehicle was in excellent condition, used the Cadillac truck for m daughter sweet 16. It was easy to book and the customer service was top level. The vehicle was clean and you can tell it was well maintained.

Excellent Choice for me & my family. I will definitely recommend this to my Contacts. Very easy pick up at the Airport & the vehicle was clean, full of gas and ready to go. Looking forward to coming back and doing it again.

I first booked a vehicle for this trip well in advance. I had many choices and found the perfect van for our needs. Six or eight weeks before our trip the owner of the van reached out to me and said they decided not to rent their van this summer and asked me to cancel to avoid a penalty from Turo. I cancelled and book a suburban which did the job but not as well and cost me twice as much since there were limited options at that point.

Didn't like the way pricing is set up. It says one price on the vehicle page but doubles when you check out. My experience with the owner of the car was exceptional. He was very helpful any time I asked him anything and his car was amazing. Just think the pricing should be more upfront.

My first time booking with Turo started off great. I found a vehicle that would work great for a great price. The "Host" told me he preferred to text instead of use the Turo message system, which I now realize is so his conversation couldn't be tracked. 20 days before my trip he messaged me that the vehicle was totaled and I would need to cancel the trip. He was extremely rude. I looked up the policy on Turo and the host is the one that needs to cancel. It would have affected my ability to rebook. Turo helped me to get him to cancel so I could get a refund. You can only review trips successfully completed, so there is no way to review this condescending "Host" that has drastically increased the price of my vacation by needing a last minute rental. I will never book with Turo again because they don't hold their "Hosts" accountable for last minute cancelations or rude condescending behavior to their customers.

I tried Turo for the first time to book a trip from host West Coast Luxury Rentals LLC and the commercial host took 3 days to get back to me after booking and paying for trip. Flag #1 but I stayed the course they finally got back to me and said since they are a commercial host I had extra fees to pay so I did on a separate sent invoice from host that was flag #2. I called and never got to reach anyone at all not even a voicemail so that was flag#3. I cancelled my trip thru Turo got that money back but never the other fees from outside invoice.

Another great experience with Turo! Daniel was great to work with. Made the pick up and drop off very easy. Truck was as advertised. Worked great for us. Very clean and comfortable. The air-conditioned seats were awesome..I would do it again!

I've had great experience with Turo in the past and the hosts have been very cooperative for the most part. Few concerns I'd like to point out.

I rented a car through Turo for the first time. I declined the insurance coverage since I have very good insurance on my own auto. However, over the course of my 10 day rental one of the tires started to go low on air. I proceeded to go to a service station and add air to the tire. After the rental was over, the owner claimed I did damage to the tire (even though she stated that the tire was fully worn in a text message). Turo refused to acknowledge that the tire was worn prior to my rental and insisted I pay $1000 for repairs to a tire that was well worn prior to my rental. They completely disregarded common sense and sided fully with the car owner in spite of plenty of evidence to the alternative.

This is my third experience using TURO and again my expectations are always met and easy to work with. We rented in Hawaii as no rental cars are available and I just prefer working now with a private party versus a big company, much easier communication.

Car was the cheapest I could find in the area, that was most important to me. The car worked, but had a few issues with a tire needing to be balanced and the car puking to the right. The host was nice, but needs to learn how to be more straightforward when it comes to timing. She said she was right around the corner and she ended up getting to the pick up location 20 minutes later, I waited a total of 25 minutes. If she told me right off the bat it'd be 25 minutes I wouldn't have been disappointed.

Another great experience with Turo. Great price for a great vehicle. Rented a car from Turo in Maui, Hawaii and had a great experience. Host was very personable and communicated well. Car was clean and very roomy. Upon return of the vehicle our host gave us a little gift. Look forward to renting from Turo in the future.

Just ridiculously expensive all around. Not the fault of Turo, I'm glad that it's an alternative to the ordinary car rental options but there are too many fees and the insurance extras just make it a little too much to use on a regular basis. I enjoyed my first experience, however, and my host was really nice and easy to work with.

Such a bad experience with Turo. The car smelled badly of cigarette smoke, had stains all over the seats, and was filthy. Would have cancelled but by then no rental cars were available and I had already Ubered to the pick up location. Ended up detailing the car myself at a nearby car wash and buying seat covers. The stench never truly went away though.

I've had 2 rentals with you all and planning number 3. This service is awesome! Each host I encounter have been very pleased and thorough when it came to their vehicles and if I needed anything to report to them. Keep up the great work.

Overall, really a great experience. However, one GIANT glaring issue that I see is the window where you don't let people book another vehicle within the same time frame. If I am returning a car at 12pm on a Saturday, I would PREFER to get another car at 11am the same day, so that I am not left with a vehicle. One other issue you are having is a bunch of scammers? or people who post up beautiful vehicles for very cheap, and then when it comes down to rent them, they flake on you last minute.

I got screwed by Turo twice. Once when a customer used my easy pass but did not tell me and when I asked for reimbursement Turo refused because I did not add the transponder number in the details before the trip. I eventually got the money back on my own by threatening legal action against the customer. No help from Turo at all. Second issue someone stole my windshield wipers and I couldn't file a claim because I didn't take pictures of the wipers before the trip. Like anyone takes pictures of the wipers before any trip. They are complete scam artists. Their so called insurance is trash! As well as their customer service especially their incompetent agent Luis **! I deleted the app and am now with Hyrecar. Much better!

Much better car options. Renters were super nice. On time and also flexible pick up and drop off. Only thing you should do better is affordable insurance or partnership with credit card companies. Extending the rental was crucial when our traditional rental fell through. Definitely will do again!!

I have rented vehicles on two occasions on Turo. Both have been wonderfully pleasant experiences. My hosts have been professional and I have saved money and enjoyed the vehicles. I will always rent from Turo whenever it's feasible. My last rental was in Orlando and my host was wonderful. He even dropped off my family at the airport and we enjoyed getting to know him.

We hit the road in Glenn's Escalade and the car became an instant part of the family! There were 6 of us and we did not feel cramped at all even with all the luggage. Glenn was super accommodating with pick up at the airport and return at a hotel. Communication was a breeze. The car contributed to a very successful family road trip.

Fantastic experience. Quick and easy process and everything went smoothly. I will definitely book a trip again. Really cool idea and I hope more people become aware of the extra income they could be making by renting their vehicles out.

Turo is great, your protection policies are very expensive. I've decided not to book some trips because of the high fees and trip protection. Mitigate the cost or show customers it's not necessary. Partnerships with credit card companies that already cover the rental would show customers they already have protection for their trip. Also continuing your efforts to monitor bad actors in the hosting space removing people who make frivolous claims.

Easier and more flexible than renting a car, plus you look like a local when you’re driving around. It’s great to be able to communicate easily with the renter and to deal with any changes in plans or problems without going through a big company.

For the most part have always had a good experience when using Turo. My last rental with Mehana was awesome and I'd highly recommend anyone looking for a hassle free way to rent outside of a rental company. No long lines or waiting. Most owners are very accommodating to your schedule and any special needs you may have.

Hello, I have now spent over an hour getting the run around from Turo regarding my insurance claim. There is apparently a "process" that is clearly not too host friendly. I have over $4000 worth of damages to my Jaguar and my claim was declined due to 'UNCLEAR PHOTOS". The customer took photos of small leaf particles and dog hair in my car, don't you think if there was body damage prior to her trip she would have CLEARLY noted such? I would appreciate someone calling me directly to discuss this as no one in any of your customer service departments can assist. They just say that is a different department and they don't work by phone! The Host experience has been horrible. I would not sign up and subject yourself to potential expenses even with their insurance! Clearly, this is going to consume my time, I hope it doesn't have to go to the level of suing, but it appears to be going that direction with the horrible service received so far.

The host was very responsive and courteous. Disappointed in the rigid "policy" of Turo corporate not allowing an hour or two flexibility with a grace period on either end of a 5-day rental. Sometimes the airline flights don't align perfectly with 24-hour increments. The big rental car companies all have grace periods, and you stand to alienate many would-be customers for that inflexibility.

I will say for this being my 1st Turo. IT WAS THE BEST SERVICE. Kymnicka went above the call of her service to even provide a birthday card for my daughter since I was traveling to celebrate her 13th birthday. Thank you so much.

The Slingshot was awesome, great customer service. Great selection of vehicles, if you want it, they got it, Drop top Mustangs, all colors. PRICES are great. Drop box if you need to return the vehicle overnight. Easy to rent, in and out.

I loved how easy it is to rent a car and how great communication was with the host. The car I got was reliable, got me safely to every destination on my trip. The host was great. Will rent through Turo again when needed.

I’ve rented from Turo on multiple occasions now for personal and business use. All in all I’ve had very positive experiences. There are still times I prefer the convenience of a traditional rental car, but if I need a specific car, I usually check Turo first.

Turo has created a service that delivered above and beyond my expectations. I did get lucky with Vincent who was super communicative, very accommodating, super easy to work with. Plus, his 2017 BMW was spotless, sporty and a fun ride.

We used Turo for the first time on a recent vacation, and I couldn’t be more pleased with the experience! The app was very easy to use to find a car in our destination city, and communication with the owner was very quick and efficient throughout the rental process, start to finish. I’ll gladly choose this over traditional rental cars in the future.

My experience was amazing. The person I booked the car from was really organized and punctual. They had fast communication and was excellent overall. I had no issues when booking the car, to actually driving, and dropping off the car when finishing my trip. Would definitely book on Turo again.

Very clean and runs well. Owner met us on time and picked up the car on time. The image and description was accurate. We will use this service again. The rental fee was very reasonable compared to all the national car rentals company.

4 canceled confirmed bookings and deposit withdrawn.. Now I am inconvenienced waiting to get my $500 deposit for days and no car booked. Very disappointed… Also another car I booked prior with unlimited miles I was charged mileage over 100 miles at $3.99 a mile over .. It was taken from my deposit and after several attempts and one monthly later I still haven’t been refunded.. Renter beware … Terrible experience.. Enterprise Rent A Car has never given me these problems..

Great experience. Easy to set up and I was able to rent a Corvette for the price of you average econo box. Very satisfied and I will definitely use the app again. Depending on location you find just about any vehicle.

Turo is great! I started using the service a few years back, and it has only improved over time. With the app, it's almost foolproof in that I can define my price range, filter results and get exactly what I want to drive, at a price with which I'm comfy. I'm very fortunate in that I typically rent from a Turo All Star Host near me, so I never get stressed, or worry that I can't find a vehicle when I need it. I only use Turo to rent cars, and never really want to see a typical rental counter again!

Just now. Don’t rent from Turo. Don’t rent from Turo. The people who own the cars are open to do whatever they want. On my first rental, I got charged $50 for recharging fee. And because I didn’t take pictures at the end the car owner hit me up for another $500 charge for a bogus scratch. And Turo will not do anything about it. This app is a disaster. Don’t rent from them. You’ll get ripped off.

I have been using the app whenever I travel for some time now. It is extremely convenient as well as saves time and money. I am able to get into nicer cars for the same price as a standard vehicle from the “big guy”.

All went well. Assam was a great host, organized and communicated in a timely manner. The car was clean and a good car for the road. We visited family and friends, and the car had plenty of space for the four of us. And, the car has been well maintained.

I am very dissatisfied with Turo. They restricted my account from the beginning with no explanation. I asked for a phone call and they only email me saying I'm restricted. I have no moving violations, background is clear, haven't violated any of their rules since I've never rented yet, good credit, been driving over 20 years and I'm a driver for Doordash, Uber, Instacart and Hop Skip Drive (which is driving people's kids). So it makes no sense for them to restrict me as a driver.

Past issues with broken down vehicle. Was never compensated. Credits for 10 day rental was not given to loyal customers. Customer Service doesn't handle issues immediately. Leaving customer with issues never being resolved. I would like to be contacted by upper management.

We rented a Ford Cmax in San Jose California. While we had the car a shopping cart scratched the paint. The damage was reported immediately, we were charged 500$ for the damages as a deposit. We were then told that we had to pay an additional $2,343.67 for the scratch that remained, the scratch was less than 1 inch long. I can get an a Honda Civic painted for less than that. We called to talk to a rep and was told that the damage was assessed using the photographs uploaded using the mobile app, but the rep could not tell me who was doing the assessment, or how many images that were uploaded that got to be viewed.

Discovered two nails is in my tire on Saturday which forced me to out car in shop same day. I drive for a living and had appointments already scheduled for Monday as early as 9:00 am. Tried to rent through Enterprise, but locations were either closed or no cars were available. I was able to rent a car through Turo last minute and Ubered to get car SAME DAY! Smooth process!!!

Absolutely terrible experience. I had a booking for months and confirmed recently with the host. Just prior to leaving for my vacation, the host cancelled. All reasonably priced cars were gone, leaving me stranded and out money spent on flights. Thanks for nothing, Turo.

I've been with Turo for over 2 years, and this is the first time I had major damage. Turo basically forces the host to communicate with the driver to come to an agreement on repairs. I did once in the past and the charges were minor, about $100 so no one would think of using the insurance that Turo provides. The customer paid and all is fine.

I host out my 2017 red Subaru STI/WRX which is a standard. I had a renter who called two days after having my car asking me how do they use the reverse. Two days later my car was towed in front of someone else yard with my keys missing. I towed the car to the dealership and parts with labor to replace the clutch was 4100.00. Turo only gave me 1800.00 while I have to pay the rest: be careful if you're renting a standard race car because people will race and run it into the ground and Turo will not hold the renter accountable. Good luck. The 700.00 I made from Turo pretty much went into fixing my car so I lost out and had my bank go - instead of a nice steady second income.

Very great first experience. Well worth it. Thanks a lot. This app should be in everybody's phone. Excellent. This was my first time and I can't wait for the next time. Maybe try an new kind of car but the BMW was perfect for exact precise selection I needed.

Always had good experience through the Turo app. Strongly recommend two friends and family. I have use the The Turo app Twice so far and it has never let me down. I enjoy using the app. It seems much cheaper than any rental agency and much better selection of cars. Again I recommend using Turo.

I rented my first vehicle from Turo and their staff was awesome. I had a slight inconvenience with a host because their car was unexpectedly unavailable due to a previous renter and turo's customer service agent handled the cancelation for me. As I attempted to book another vehicle there was another minor inconvenience and again Turo's customer service representative handled the situation exceptionally well and prompt. I felt extremely comfortable and confident that Turo had my best interests in mind. Not to mention, rental car companies pricing is nearly double the rates on Turo with better customer service. Win-win with Turo!

Turo is very good for people who rent the car but not for the host. Please add options for host to can record video for ex 30 second. Will be more easy for host to make every time pictures. If customer have ticket and violation Turo should be also charge additional $10 fee for inconvenience.

The Turo experience was effortless. The app is easy to use and the Turo host I did business with was a pleasure. I would recommend Turo to my friends and to closely look at the comments/feedback of potential Turo Hosts.

I really enjoyed Addidas hospitality. Everything was so simple. He had the vehicle cleaned and gassed up. He explained how the car works and all really was a enjoyable rental. Will rent from him again and tell all my friends about it.

I have used Turo a number of times to test drive vehicles I am considering buying. 20-30 minutes with a car that you are going to pay 30,000 or more for just does not seem like enough time to judge the feel. With the app I can find a similar car to what I want and for a reasonable price I can test drive the car. I have done this a couple times and one time realized the car was not for me but twice that it was. Highly recommend this as an alternative to renting as well, especially with the current market prices.

The car owner, Katie, was right on time and very accommodating. I suggest that Katie leave the car owner's manual in the car so one could figure out how some things work. The car itself worked just fine and got fantastic gas mileage. I was able to get a great rental price on a very good and clean automobile.

Todd was great and his Slingshot was even better. The pictures didn't do his vehicle justice. Todd was friendly, courteous and took the time to explain how to properly operate his vehicle. Would definitely recommend him to friends and rent again!

Turo scams its customers by charging huge amounts for damage that was not caused by the customer. They were sued in a class action lawsuit for exactly this. They lost, and still continue to commit the same scam. I rented a beat up minivan in 2016 through Turo. I had zero accidents, no fender benders, no parking mishaps, nothing. When I returned it to the owner it was cleaner than when I received it. The owner looked it over and had nothing negative to say.

This is the second BMW we have rented via Turo and the experience was awesome! The renter picked us up at the airport and got us back to the airport after a 10 day trip! Saved quite a bit using Turo vs a standard rental car and many more suitable options as well! Highly recommended!

My choice came about from necessity—not necessarily because I sought out Turo. I was asked to conduct business in Indiana at the last minute and there were 0 rental cars available. I had the Turo app on my phone for a couple of years and decided to try it. Although it was more expensive than I had budgeted, the car was magnificent and the service wonderful. I had arranged for an airport delivery (something that adds to the price) and the car was at the curb when I walked out the door. It sure beats standing in a rental car line! The car did require premium fuel which added several dollars to my rental costs, but everything was so good about the experience that I was more than happy to pay a little extra. Paul and his mother did a great job in making my trip a success.

Why is a policy we can return a car 1 hr after scheduled time? I picked up 4 hours after pick up sched so I should have kept 4 hours longer IMO, owner said yall had a policy that I would be charged a day, not nice.

Very straightforward and easy, hassle free experience from initial pick up through drop off. Very convenient and great people within my local community that we can do business with. Keep Turo as it is, it's definitely an asset and for me a lot better than my rental car experiences from the major rental companies.

Way better than your average car rental company. My wife and I only use Turo for our rental cars, highly recommend. Cheaper prices, easy to communicate with the owner of the vehicles and an easy to use app. I also like the fact that I am helping an individual trying to earn extra income vs a large company. It is a win-win.

Didn’t see a point paying $800 for an random enterprise vehicle vs $800 for a nice Tesla for the week. I would recommend Turo over traditional rents a car services. The customer service needs some improvements though.

I used a Turo rental to drive from NJ to IL. On the first day of rental, the car started having mechanical issues (I believe the transmission was failing, but not an expert) and broke down. Turo offered a replacement car, but was not able to get me one in IL that I could return to NJ. So that was useless to me, and I ended up having to fly home. The car was a Nissan Versa 2016 at about 83k miles, which is apparently a common time for the CVT transmission to fail. (I'm not a car expert, so did not even think to look at the mileage when renting.) The host was an all-star host with hundreds of 5 star reviews.

Great experience and savings on the vehicle. Now that I know the ropes, Turo will be my go to for car rentals. The car was well maintained, clean and perfect for my needs. Antwon walked me through the process so it was seamless.

Experience was awesome. Turo will be my new Rental Car Go To. I will definitely tell all my family and friends. The service was so convenient. I just love it. The process was so easy. I don’t see myself going anywhere else.

Car was almost three hundred dollars and it had bad brakes and low tire pressure. Wasn't worth the money I spent. Very dangerous. To be driving out of town. Everything was booked so this was my only option. I just want a refund for having to experience this issue.

I was a first-time Turo user trying to rent a car for a vacation. I rented a car in which the owner/contractor cancelled after my booking. I decided to give Turo another shot and I booked with another owner/contractor. Everything went through and I thought it was going to be a great transaction but I was definitely wrong. I landed at my vacation destination, waited in the airport until it was time to pick up the car, took an Uber to pick up the car and when I got there the owner/contractor tried to tell me that he cancelled my reservation which was incorrect because my rental on the app said it was in progress.

Turo is so much better than renting from a rental car agency. They deliver to you at the airport or you can pick up at the car owner's home and their cars are always newer and nicer than the car companies. We love using Turo!

With the crazy prices of rental cars today, Turo offers an affordable option. I have never had any issues with the vehicles I have rented on Turo. I did have an owner cancel on me 3 days before arriving for my vacation which was very disturbing just so he could raise the price. I would certainly like to know what Turo does to protect renters from this happening?

Rental cars are super expensive right now so we rented a car from Brenea, 2015 Nissan Rogue for half the price for a week. We heard from other couples on their trip that a rental car would cost them 600.00 a day, we spent 750 dollars for 8 days. Car was super clean and well maintained and Brenea was great.

Main issue we had was trying to extend our trip by 2 hours which the host was okay with. Was going to cost us an entire full day's rental fee. Should have a prorated fee for late check out. Other than that we enjoy the extended car selections.

First Turo experience went as expected. What I Loved:

I will be honest, Turo was a last resort for me. I was relying on a friend who was unavailable to reserve me a vehicle through their job. Ending up reserving a vehicle from Turo and everything went well. The process was smooth and the person I rented from was flexible and allowed to rent at the last minute. My family and I enjoyed the vehicle and we plan on renting from Turo in the future.

This is my 2nd time using Turo. The experience wasn't as good as the 1st. I requested a vehicle from the airport during the search. It was only later before the trip that I found out the vehicle wasn't at the airport. I had to taxi to the host's house to pick it up and taxi back to the airport.

This was my first time using Turo and was very impressed with the ease and flexibility throughout the entire process. During this first booking I was thrown a road block, the car I rented broke down before I was able to take it. The host offered me another car In place of it. Only thing I had to do was reach out to Turo directly and let them know I approved the vehicle swap. I will definitely go to Turo for all my future rental needs! Way to go.

I will keep this short. The first 3 cars were cancelled by the owners within 24 hours for various reasons. The fourth car cancelled 20 hours prior to my trip. The owner texted me to see if I was interested in another car (the car I was to rent got a mysterious flat that could not be fixed in time), and tried to get me to go out of the Turo service arrangement and meet him somewhere to get the other vehicle. In the 2 months since my initial booking the prices increased 250% for the last second booking. Turo offered me next to nothing (about a 8% credit for a new car rental). In summary, stay away!

Rental cars are way better than Turo. Pathetic service!!

Put in the airport (LAX) and the vehicle I rented I never even picked up because it was so far from the airport and no LAX delivery. The car was literally a 2 hour trip away from the location I selected to book the car. Absolutely ridiculous.

I really like the experiences we've had with Turo, we've only used 3 times but have had great communication with hosts and vehicles have been great. This time, tho, my husband wasn't on this trip and at the last minute, there seemed to be an issue with me being primary driver. Luckily, I was still able to pick up & use the car and I'll figure out the app soon to have us both able at anytime to drive a car. I really appreciate the host, Ryan, he responded quickly when needed.

I work with Turo as a host for two cars in Las Vegas and I also use Turo regularly when I travel. Overall it's provided a great way for me and my family to make extra money, and also to save money when we go on vacation. The one thing I wish Turo would be better at is removing people from the platform who do not follow the smoking policy.

A host flaked on me and canceled a reservation 45 minutes after it was supposed to start (so I was standing there and waiting). Then they canceled so I had to go to a rental car agency and pay extra for no advance reservation. All of this is arguably fair because Turo functions like a middleman. They can’t guarantee all cars (unlike rental car companies, which do). However, what concerned me here is that Turo did not permit me to write a review for the host, who still has a 5 star rating. Instead they left an automatic unrated note that doesn’t affect the host’s score. So don’t believe what you see on that app: they block and censor reviews.

How can you go wrong with a well cared for late model S class Mercedes? Michael was a great host and thought of everything. I was impressed with the ride quality and the sound system in the car. We will use this car again.

The car was in a nice clean state, and Wilfris met me at the airport and picked me up from the arrivals area, never had to walk or wander around looking for him. I would highly recommend him for your Turo needs in the NJ area. Next time I’m back I know who I will be calling! Thank you for everything. To top it all off the car was Amazing, almost brand new with barely any miles on it.

The host was great, on time, very polite and friendly, but the car was not in such great shape. There were quite a few big scratches on the car, there was a tear in the convertible top, and one of the side mirrors was taped on with duct tape. It was not the car we saw in the pictures. I understand a 2012 car is going to have some bumps/bruises but we did not see them when we saw pictures and booked online. Also on our last day the battery died and we had to pay $90 to have it jumpstarted.

The TURO App is very user friendly with many options, and a great alternative to traditional car rental agencies, especially right now! The TURO client was really helpful, flexible and reasonable. I travel a lot and will definitely use again!

Very good experience. Pickup was quick and very close to where we were staying. Return was just as easy. Car was clean and in excellent shape. Would definitely use again the next time I am traveling to Las Vegas or in Hawaii.

Everything was great. The young driver’s fee was a little too high in my opinion. I feel like the standard insurance which was the same price should be required for drivers under the age of 25 so it evens out.

My experience was great, the customer service from the client was perfect. I could not have asked for a better experience. Car was in great condition and very clean. Paula and her husband went out of their way to accommodate my family.

The ease of mobile app and communication once I had booked the order were amazing. Amazon like. Keep up the good work. I would definitely recommend Turo to a friend. Here in Hawaii there is an abnormal low number of rental cars that did skew the economics considerably. Even though I saved a lot of money using Terrell it still was over $250 a day for a minivan. That’s no one’s fault but Covid.

I rented an Infiniti Q60 two months in advance to ensure I had my travel plans booked accordingly and at a good value. Fast forward to South Florida, visiting family, and the day I was to receive my vehicle, the car never arrived. Turns out the listing on the site was a scam, and through much back and forth, I was eventually refunded my amount but left without a car. They refused to book me another car since it was not last-minute and no cars were available on their app in a price-point within the amount I made my reservation. I ended up going through an actual reputable car rental company, Hertz, and had to pay +200 for an economy car over what I originally intended on budgeting for a car rental.

I had the pleasure of using Desmond 2017 BMW X5 ( in great condition). He was very courteous and accommodating. Turo is a far better experience over any rental car agency I’ve ever used. Turo the new wave. Awesome fantastic good deals. Turo the new way to go!

My very first time using Turo was awesome! The app was super easy to use and any questions I had were answered promptly. I even requested to add more miles to my trip because I was going out of town to attend a funeral! They added the extra miles to my trip immediately which made my already stressful trip less stressful. Thank you Turo, you have definitely gained a long term user!

Gabriel was awesome. The Vanderhall was so fun. We arrived late for pickup due to a delayed flight and he was so helpful! He also offers beach towels and coolers. The Vanderhall was in great condition and he offers a nice amount of mileage.

This was the worst in cost, car, and experience! The fees are excessively high! You do have to buy additional car insurance, which was $37 extra per day. Joe claims the car is easier to get to than the professional car agencies yet it costed us $22 to use an Uber from the airport. We could have used the airport shuttle for free. The car wasn't that clean on the inside and outside. The windshield's interior had a film of dirt. And yet they expect you to clean it professionally and vacuum before you return it.

Getting rental cars has become the QUITE project for travel post-Covid, so I was thrilled to discover Turo. However there are some issues with this service worth noting:

We had a fun trip and the car was a pleasure to drive. Picking up car and turning back to Thomas was very easy. Thomas was the perfect host. (Great communication.) Thanks. I’ll be back. Hey, Thomas what other cars you got?

Recent trip to Denver, rented from TURO, Porsche Macan, three women, one in her 70s. First day we use car it gets a punctured tire, spare tire defective, we were left to our own device in a gas station parking lot for over four hours, in DT Denver till we finally arranged for a Uber on our own….was in parking lot till after midnight. We were not allowed to use our own personal AAA. It had to be through TURO! Read all the fine print!

Flew into Portland, Maine, 2 hours south of my destination. Got a car thru Turo. Hired a cab ($60) to drive further south to Saco, Maine, to pick up my “rental” car from Tyler **, the “host”. Cab dropped me off at the location I was given. Between the discarded mattresses and couches in the front yard, I sat and waited for 2 hours. My father googled the location and sent the police to where I was because he was concerned for my safety... I was in the middle of nowhere in an unfamiliar town, in an unfamiliar state. This is unacceptable. I was not reimbursed. I got to my destination 8 hours later. TURO IS THE WORST. ABSOLUTELY NO CUSTOMER SUPPORT.

I booked a car for a 2 week road trip a month in advance. When I emailed the host today to arrange for pickup she suddenly cancelled "the car has problems." Good thing I emailed her. Because I had booked in advance, I had discounts. Now there are no discounts and I cannot afford the prices at this last minute cancellation. I did what I should have done to begin with - rented a known name via Kayak.

The 5 year old Hyundai Elantra had worn tires that displayed “Replace tire” on the tread. The engine oil was low, at the bottom of the dipstick. A body panel below the rear bumper was missing and bodywork repairs were DIY. The windshield was chipped in several places. The price was too high, but this was the only car available when our reservation became unavailable due to an incident. Turo contacted me to help, after I had already found another car. Two weeks in this little car cost us $1355.!

This host was on time and had the car ready for pick up. Answered all questions I had leading up to my pickup. The drop off experience was just as easy. Thank you and I will be using Turo again in the future.

Car rental was excellent, quality vehicle, good pricing, very good host! I would recommend this vehicle to others. Vehicle was clean, economical, ran well, had no issues at all, and with unlimited miles you could not beat this deal! One of the better rentals I have used.

I needed to move a family member to another state & we needed a rental truck & none of the rental companies had any, so my nephew told me about Turo. I will never use them again. If it was possible to give no stars, I would. There is no way to contact anyone except through a chat, & the phone number they leave just rings that fast busy tone you get when a number doesn't work. As far as I am concerned, they are nothing more than a scam company ripping people off. I booked my trip for 3 days, 2 days into the trip I get a text from them telling me my trip is about to end & that I needed to return my rental.

On my last trip. It was mandatory that cleaning fee option was chosen. Renter wouldn’t book trip without it. Please either do not allow this. Or make this a mandatory option that can be added to reflect final price. The point of the app is to see the total price and make it easier for a person that is renting..

Easy to extend trip and communicate to vehicle owner. Great value when rental car companies didn’t have inventory. Was able to select a vehicle at my convenience and within the budget I had in mind. Will use this app again.

I couldn't ask for more. Van was in great condition, easy to find and communication from the renter. Van was recently detailed and in like new condition. Finding a brand new van on Turo was a surprising gem! What more can I say? Awesome!

I had a great experience using Turo for the first time. App is user friendly and accurate. I highly recommend Turo for any car needs. Also Reda the host was great and attentive to my needs. He made sure I was 100% satisfied.

Great vehicle and process. Calvin was very responsive and I also had to call customer service one time before my trip and they were fast and professional to make the appropriate changes I needed. I would rent again using Turo.

Easy pick up and drop off. Car was in excellent condition and perfect for getting my family around while my car was in the shop. Will definitely use TURO again. Price was also so much better than using a traditional rental company. I’ll never rent with anyone else but TURO.

I really enjoyed Turo. I just don't like the fact that you have to take the liability insurance if you have your own insurance. I think that should be an option. Overall everything else was great. I will use Turo again.

Everything went perfect. The car was absolutely amazing. It was better than I could ever imagine. Definitely will use it again. The owner was actually pretty helpful, easy to pick up and to drop off and answered every question I needed.