Turo Reviews

Turo is better than commercial rental car agencies because you get the car you pick, not the car in class available. They offer insurance but I've never used it because my auto insurance covers rentals and yes, that includes Turo (this I know from experience as I had to file for a fender bender). Customer service has ranged from excellent (they found a a last minute replacement while I was in flight to my destination) to no response in Chat customer service so I guess it depends on the day. I've had about half a dozen successful rentals from Turo and highly recommend.

Everything about our Turo experience was wonderful. Communication with the owner was spot on. The car was beautiful and clean. Convenient meet up and the trade off was smooth. Great pricing. Would do it again in a second! So glad we found Turo!

No issues at all. The vehicle was everything it said on the app. Best price I can find on any rentals. The person was super friendly and easy to deal with. Looking forward to renting from this app from here on out. No hidden fees at all.

Thank you for the nice cars and assistance when needed! I had a great time in Dallas and would rent again if I’m ever in town again. I was able to experience great cars and got many compliments! Thanks Turo

How was my Turo experience you ask? Please let me elaborate… We have rented with Turo prior with no issues, however this time was VERY different. There were issues with the directions the owner gave us for pick up, which put our step count in to high gear as we went from one terminal to another to find the car. When we arrived at our hotel, checked in and went back to park the car, the car wouldn’t start. We contacted the owner, who indicated there had been prior issues he thought were resolved and wasn’t sure what was wrong. He recommended we call Turo to cancel the reservation and let them know it was mechanical issues.

My experience with Turo has been amazing thank you the process was smooth fast and easy. The owner of the vehicle was accommodating and amazing! The car had no problems and was really. Nice I would definitely recommend this app.

Easy to use, and the vehicle owner was great to work with. I will 100% use Turo again. Much better than renting a boring car from the typical airport rental companies. Pickup at the airport was simple, as well as dropping it off when we were done.

I loved Turo for the longest time. I was a host for a few years. I told all my friends about it. I rented from them every chance I could. But then today, I was late to pick up my rental by 30 minutes and they were unwilling to let me book another car and use the $459 for another rental. Charging your customers a 2 day fee on a 3 day reservation is preposterous! I am so disappointed with the way this went down. I really thought better of them as a company. I'm getting married next week and our car broke down. There's a shortage of normal traditional affordable rental cars in the US and on top of that, they take my money for being 30min late?? Turo has been reaping the benefits of inflation and automotive supply chain disruption hand over fist and this is how they reward loyal customers. Sorry, but today is the day I delete my account and move on to GetAround or ZipCar.

Kenny was so sweet and professional. The car ran smooth and I saved on gas! Kenny was very precise on where to meet and drop off the vehicle. The car was clean and well maintained. I will definitely use him again.

We had a fantastic experience driving around KC in David’s car. It was clean and well maintained. The pick up and drop off were super easy. David was a great communicative host. We would definitely use the same car next time we visit the area.

Due to some unforeseen issues we ended up needing a car and of course ended up being Memorial Day when everything's closed! This was easy, convenient and the car was perfect. Super hot days and AC was very cold. Never had a problem with it.

We had a great Turo experience with Adam from Savannah. He was very gracious Turo host and the car was super clean and ran well. Would recommend him to anyone needing a car in Savannah. He was close to the historic district so pick up and drop off was very convenient.

Easy to book, pick up, return, etc. Smoother and easier than most conventional rental experiences. Host was cool and easy to work with. Lots of cars or vans to choose from to fit your specific needs..

One of the best cars I’ve rented. The owner, Daniel, allowed us to push back our return time. We were picked up and dropped off to/from the airport. So, there were no additional charges and we didn’t have to an additional way to get to the airport or pay extra for parking. Fantastic service provided. The car was clean and Daniel was easy to communicate with.

Rod gave me very clear instructions for pick up and drop off of his car at TPA. It was much easier than using a typical car rental agency. The car was clean, in great condition, and fun to drive. I will happily rent from Rod again in the future!

I had been a happy guest for Turo for several trips, until a recent trip changed my opinion. I had no issues on car damages and always kept the host’s cars clean after use. But we met a host who made a sudden location change and lack of communication issue. After communicating with Turo customer service back and forth through emails, I summarized their host biased policy:

Outstanding experience from beginning to end. Owner was available at all times for questions. The car was in spectacular condition. Websites provided for further information. Drop off and pick up was flawless. Strongly recommend this owner. Payment easy and website strong.

Multiple issues with car - service light, rattling, very dirty. I detailed myself to have better experience. Filed report and sent pictures. Waiting on feedback. Turo rep said I should hear back in 24-48 hours and I am now past that timeline

First time using Turo and probably the last. Had so many issues. From difficulty with adding another driver to the account to picking up and dropping of the vehicle, it was very unpleasant experience that almost ruined my trip. Turo was no help in assisting me with my many issues. Better off getting a rental car.

Arsen is a 5-Star Turo provider and I would not hesitate to rent from him again. The car was perfect and the process was super smooth. All communications were clear and he also included many photos to document the vehicle.

The owner made my trip so easy and flexible. The car was amazing and clean, he came and drop the car off to my location and pick it up from the airport without any extra charge, all transactions was very smooth.

Almost impossible to get a promised refund - even with a receipt from Turo saying one has been issued. I pity their customer services reps as they are at the mercy of departments they can't connect their customers with. It's been so frustrating. I will pay extra to rent from an established rental car company that doesn't require payment upfront.

Car had no a/c and Turo supposedly gave me a $50 credit...Now when trying to use the credit there is a $43 "trip fee" added on every car I try to rent. There were no $43 dollar "trip fees" on my original rental soo basically got nothing from Turo. Very scammy.

This was the very best trip & vehicle I’ve rented. Great communication, Kev helped me this was my first rental. Customer service was phenomenal as well updating my information immediately. Kev was very patience and phenomenal as well. Kev is the owner of the vehicle I rented.

Host had very good communication and very quick response time, seemed as if he tried to help with issues as best to his ability. However, the SUV that we rented was described to have features that weren't actually there. There were also issues with the AC that wasn't able to be fixed until after our time with the vehicle. Would recommend host but would advise to select vehicles carefully from him.

The car was clean, very nice, and ran great. No issues. Communication with the host was great as well. Pick up and drop off was easy. Arrangements went as planned. I had to pick it up later than schedule and it was not a issue.

It all depends on the person whose car you're renting. For the most part, I've had good experiences with Turo. However, 1/3 of my trips (2 of 6) have been cancelled by the renter, one was cancelled the day before my scheduled rental. So things to looks for: How many times a car has been rented. If none, then be wary of potential cancellations. Also, check the fees. Some people have a lot more than others. These can significantly increase the cost of a reservation. Check if there are extra fees for airport pickup, etc. So overall, I'm pretty satisfied, but I'll always be nervous that my rental will be cancelled at the last minute. Have a backup plan ready.

Jamie was wonderfully communicative throughout the process and the Jeep was well maintained and incredibly clean. We could not have asked for a better vehicle to enjoy our time in Maui and will absolutely reach out to Jamie again for our next visit!

This is the second time we’ve rented Widodo’s van, and it’s always been in good condition! The van runs well and is super clean. Widodo is very responsive and nice, and he was kind enough to check on my son’s Bluetooth earphones that he left in the van after drop off. We highly recommend him!

This was my time using the App and I really love it. They have awesome rental deals and you deal with car owners. Would definitely recommend over big car rental companies. Haven’t had a bad experience so far. Currently using my second rental now.

Turo makes all the $ but I did all the work. Their profit margins upward to 60%. Too much maintenance. I had a guest a day late and I never was reimbursed and no reimbursement for fuel shortage regardless of proof. This is not passive income! You will work for the $ and Turo will not back you up on anything. I had to track down my car when the guest phone # was disconnected. I'm a professional and hosted a 2022 Honda Accord but the experience wasn't worth it so I deleted it off Turo and sold it and just made a quick $4k but my goal was to make more. I made $ but if you're like me, I want quick passive income. It's better for someone with older used cars and hire someone to do all the work.

Jenny, who met me with the vehicle, went above and beyond to return a personal item I inadvertently left in the vehicle upon return. She was extremely helpful and if all people were like her we would have a better world. Thanks Jenny!

Turo is a terrible business that provides terrible customer service. Unfortunately, I was blocked from renting cars on this app after complaining that a host charged my account for a fraudulent ticket. I am happy to no longer do business with Turo as I received dirty cars, poor customer service, and false listings while renting with Turo. Please take your money to Lyft or another rental company with integrity.

Great island car. Fun to drive and no problem finding chargers. Leah is a great host and provided all we needed to know. The car was exactly as described. Downloading the apps Leah recommends is a must and makes charging easy.

The Turo App is very user-friendly. Because I had already made an account, finding and choosing a car to use on Turo was as simple as a few swipes and clicks of my thumb—practically effortless! Within five minutes the deal was done and I didnt have to worry about how I was going to get around while on my trip. I highly recommend Turo for any and all your driving needs. Four Thumbs Up — mine and my wife's!

Turo was so much easier access to rental you need! The process was quick!!!! Me & my husband were our first time tried it out & we love it… Bobby let us rent his ACURA SUV 2021. He was very helpful & easy to contact with everything we need, most of all the vehicle was awesome smooth & clean ride. Definitely recommend to family & friends, we will rent again. ;)

Host listed vehicle with incorrect trim. I searched for a hybrid vehicle upon booking and it appeared on the search.  Even prior to driving off, I mentioned to the host how excited I was to drive a HYBRID. Now I see why he had a confused look on his face. All he had to do was let me know instead of ignoring my statement. The supervisor is claiming I didn't report within an hour which is the policy for vehicle safety and conditions, not for vehicle misrepresentation. I also explained that it is not possible to know a vehicle's trim by just getting inside. Not to mention I shouldn't have to check the trim in the first place because the vehicle should match the listing, otherwise the host is violating Turo's listing policy.

Thomas was excellent, very professional and on time. The vehicle was immaculate and looked just like the pictures. The vehicle smelled good was freshly washed and Thomas was flexible with the return time. I would use Thomas service every time I’m in the Tampa area.

My host and the car were great. Car was very clean and the drop off and pick up location was very Convenient at Charlotte international airport. Would highly recommend Turo especially with a 5 star host. I know prices vary between cars but there are a lot of good deals to be found.

This was a great experience. Betsy and Jon were excellent communicators and I enjoyed visiting with them. The pickup and dropoff was very convenient and they made sure I was comfortable. The car was in great condition and was fun to drive. I will probably rent this vehicle again when I come to Colorado.

When we picked up the car at the airport, the owner did not pay for the parking. We had to pay for the parking or else we would not have been able to remove car from the airline parking space. The car interior was not clean. When we dropped off the car the owner required that we take pictures of the car's location, which we did. But because we were in a hurry to get to our plane. The owner call within 10 minutes of us dropping off the car. He demanded we send in the pictures right away or he would report the car stolen. We did send in the pictures after we made sure we were on time for our flight. We will never use Turo again.

Great experience. No problems and a very enjoyable clean car. I have a new outlook on EV cars now. I will rent from them again. Great couple and very informative. Great range on the Tesla. They walked me through everything I needed to know about Tesla.

Turo is great because it is very easy to use. Simple as that. Easy instructions and well-thought-out layout. Although this is only my second time renting, it is always my go-to for rental vehicles now. I always recut friends and family.

The Bronco was so fun! The Bronco rides much better than I expected. We received numerous compliments on the bronco! The wheel and tires make it look awesome! Everything worked and it was very clean. Vladimir was excellent to work with!

Everything went smoothly, great ride that was super good on gas. Now I want to get a hybrid, specially with gas prices. Host was accommodating when we changed the return hour due to a family emergency. The car was super clean and overall was a good experience.

Just can’t say enough about such a great weekend rental experience with Matt our host! Hertz rent-a-car failed us with our reservation that they couldn’t fulfill or honor when we arrived. So we looked on Turo and surprisingly found such an awesome van available. Matt was great! He responded quickly and actually in less than 30 minutes! Matt was very accommodating to our needs especially with it being a last minute booking. The van ran great and had good gas mileage. Looking forward to renting again with Matt! Turo was definitely a lifesaver for our Race Weekend trip and so easy to book! Thanks so much!

Great car, easy pickup, everything was smooth, no complaints whatsoever. The host got back to me instantly with questions that I had, I had to change the pick up and drop off times a few different times and there was no problems with this either. Very convenient.

Easy to book, lots of options, fast pick up, car was very clean, communication was excellent, saved a lot of $$$ over the airport based rental companies. Lots of options for cars and various locations that were close to where we were staying, I would book again with Turo. Thanks.

I reserved a car through Turo and paid in full 2 months before my travel date. On the day of travel, I had not heard from the host about where to meet her at the airport to pick up the car, so I sent her a message through the app. I had not received a response at the time I boarded the plane. When I landed at the airport, I opened the app to see if she had responded and discovered my reservation was canceled. Neither Turo nor the host contacted me to tell me why the reservation was canceled. My money was refunded, but I had no car and the car rental companies at the airport were sold out when I got to the counter.

I loved my experience with Turo!! I rented Sadie’s Fiat in San Jose and drove to Monterey! Such a fun car to drive. It was delivered to airport shiny and ready for me. The gentleman who delivered it was so very helpful. Thank you for your great service and dependability!

Easy airport pick up, great car, great mileage and easy return. Can’t say enough about Eric’s over communication to make remote pick up as simple as I have ever seen. Moon roof was great for beautiful South Carolina weather - free bonus! Thank you for a great ride.

I always enjoy Turo. Generally cheaper than renting a car. I also have flexible of a variety of cars for different needs. Having a hybrid this last trip was great for small but frequent trips I was making, I'll likely reuse it next time.

I had the greatest experience. My host went above and beyond to make sure my trip was safe and that his car was serviced and ready to go! There are so many choices in Vehicles to choose from and If you are in need of a get away and don’t want to use your car then I Definitely recommend using TURO!!!

It’s a great app to use, easy & fast! Very helpful. You can go to the car & key will be inside. You can open car from app or see someone depending where you are & car spot you go to they have private owners.

Turo has been my permanent go-to for leasing vehicles during my travels for both business and personal. I receive excellent customer service, great vehicle options, tailored trip choices, and a wonderful community of hosts. Always an economical way to have a solid, high quality vehicle while meeting my travel needs in any and all communities nationwide. Thanks Turo!

Had a great experience using TURO. Had no issues at all. I was able to find a car within budget that met my need. I just needed an economy car for a little bit of getting back and forth and was so happy to find this especially since Enterpirse had no cars available

All was very easy and coordinated. Host was very good responding to emails and car was perfect to drive in Maui. Awesome trip! I would recommend using TURO to all my friends and family members. My family and I were very pleased. Thanks!

Jacob had some confusing descriptions about finding the vehicle. When I asked him about it he referred me to a help desk at the airport. Then I had to ask about being reimbursed for the parking fee. He did reimburse me.

I'm a huge TURO fan at this point, it's a thousand times easier and faster than car rental agencies. Whoever conceived this idea is worthy of being handsomely rewarded!! I will no doubt be using the TURO service again and again.

Great to know that people are lending their own car to others, the idea is great! In this crazy pricing of car and fuel I was able to find a great car for my trip. I seriously am thinking to not buy my own car even after the supplies are back, thanks to Turo!

First time using app, few things to know now is take pics before driving and fill up car even if you didn't drive a lot. Overall we are glad for the selection through this platform. I wish full price and fees are available before booking or paying. Will definitely book again.

This was my first time using Turo. I didn't know how the app worked until I went through a trial-and-error phase. The customer service department takes forever to get back to you for verification on your account. They will restrict your account for no reason, no warning at all. Turo adds on a lot of fees on top of your trip as well as added on processing fees if you go over mileage. You would think you'll pay the host for the added fees but Turo adds on a ** load of fees as well, so you're paying double to triple on added fees when you book. Worst app! GETAROUND is way better. 0

Driving the Model X was a great experience. The host was great and responded immediately to any questions or problems we had! Would definitely rent from the host again when in town. My kids also loved the vehicle. Might end up buying one for myself in the future.

We like using Turo as there is a better selection of vehicles. The biggest worry with using Turo over a rental agency is the dependability. We are always worried until we actually see the car that it will be cancelled or not there. There is no guarantee for a car. Also, if the car has any mechanical issue or something doesn’t sound right, there is not an option to swap out the vehicle to continue your vacation.

The car and the host were great, the app works great. The Turo team however was a huge pain. First an electrical error occurred on my trip and I got almost zero support. The advice of Turo was to tow the car to the owner on my own expense. Then another Turo team started aggressively harassing me to pay for “damage” (first an accusatory phone call then barrage of emails), it felt like racketeering. The owner and I agreed we split the cost of repair, since nobody could say what really happened and when, but Turo knew better and we still had to both deal with the Turo “support”. Moreover, I ended up not having the car available for 4 days and despite the fact the Host contacted Turo and offered to reimburse me, I haven’t seen a dime. Now Turo is quiet all of a sudden. Never more. Seriously.

Joshua was fantastic. He made our rental experience an absolute joy. His jeep was exactly as described and he delivered it clean and in great shape! I am relatively new to Turo and I must say, the bar was that very high with our experience. We can only hope all future rentals are as good as this one. Looking forward to many more!

I only use Turo now as you get better quality cars for cheaper prices than rental car companies. Tends to be an easier process of getting the car too. Often times the owners will meet you at arrivals rather than you having to take a shuttle.

RUN AWAY. You will pay more that they seen on the app and seen. They don't get any responsibilities.

Great rental and renter Fees are a little steep that’s why I only rent 1 or 2 times per year. Process is easy. The car was great and great on gas. Was super easy to drive. Demond who we rented from was awesome.

Great experience. Very smooth. All was great. Easy search for vehicle, great communication with owner, perfect drop off and pickup of vehicle. The whole experience was seamless and stress free. Will continue using Turo!!!

Your "trip fee" is a little excessive and ridiculous. I understand the rental fee because I am using the car, but to charge me double is a little much. If the rental is $100. I should pay $100 plus tax and whatever fee the car owner charges for cleaning. Not All those plus another $100. Making my $100 rental now $200 plus tax and fees. That's so ridiculous. My $250 rental is now like $575 after tax. At least at a car rental place you might pay a deposit but you get that back at the end of your trip. I paid an extra $250 with this added trip fee and that's not something that gets refunded. My trip as a whole was easy, the vehicle owner was amazing but the added trip fee you charge for the rental is something I don't know I would be ok with paying again.

Turo is was the best way to rent a car, great cars and no line to wait, the person to rent me the car it was very gentle and very good in communication, and the best was the price very good price in cars.

I always recommend Turo to family and friends. Never wait in the long rental car line at the airport again! Great car options and fair pricing! So easy to use. I love the ease of having a car delivered where I need it when I need it.

I rented a Kia Soul for $42.00 a day and by the time Turo finished with their fees and insurance charges (which I denied because I am already insured), the rental was over 400 dollars per week. I asked them to remove the insurance ($70.00 extra) and I would pay for a second week (I've only had the car 1 day), and they refused. I am taking the car back today and I doubt if they will refund anything. Never again!!!!

I was able to rent a Tesla Model 3 for less than it would have cost from Hertz. The transfer in/out was very easy. Only problem was that I could not see info about the charging process unless I was physically inside the car. This made it difficult to leave to get food or go shopping while charging. I didn't want to just leave it connected if it was done charging.

Another great experience using Turo in Maui; the car was exactly as advertised and the communication with the car owner was simple. Pickup and drop off was very easy. Directly at the airport. Thanks for making our family vacation a great one!

The owner met me at the airport gate and when we returned the car. Cars rented through TURO are usually better condition, have more features and don't add tons of costs to the rental.... I would try to compare to any rental company. Don't just look at cost per day, look at the whole package cost.

The simplicity of the entire process is what makes Turo ahead of the curve. Every Host that I have encountered has been exceptional and beyond. The check in and our process is simple and efficient. I gravitate to use Turo over the traditional rental route.

During the last week of March, I rented a 2016 Jeep Compass from Abe in Nashville TN. When I picked the Jeep up from the apartment complex everything went great, and he seemed genuinely nice. During my trip, I went over the allocated 1600 miles by 200 miles or so. After I returned the Jeep, I got an invoice stating that I owed 85 dollars and I had 24 hours to either dispute or pay, of course, I paid because it was my fault. The next morning I checked my credit card statement. Turo/Abe had charged me an extra 283 dollars. I did not understand why so I tried to check my Turo app, but I was locked out of my account. Soon after I received an email from customer service saying that I violated Turo's terms by smoking in the Jeep, and I nor anyone that went with me smoke.

It was super convenient to pick up the car at the airport. There were no lines and no waiting, we found the car in the location that was indicated by our host, unlock the key box, unlock the car, and away we went to our hotel.

Had a blast in Dallas with my white Kia Stinger. Everything about this trip was made better by this car. Thank you for making this possible. Can’t wait to go on another trip and rent a car through Turo. Would highly recommend.

The Turo experience provided by Diana was incredible. She made the trip so easy to manage by responding promptly, especially when we requested an extension. The Altima was perfect, clean and gas efficient, for the drives around town and family visits outside the city. Definitely recommend!

If it wasn’t for Turo, we wouldn’t be set up with such a great vehicle to navigate around Maui and feel like a local! Hosts are very friendly and accommodating. I recommend Turo to anyone traveling. Skip the car rental line!

I agreed to book a car from local vendor, cars were very nice, but Turo quoted me 720.00 and took 854.64 from my account. I caught scam and canceled immediately. Buyer beware of Turo. Ensure you check that amounts match. I was there with vendor and he confirmed 720.00. Turo could not explain why, but sent me an internal request for feedback. They don't want this known. Again, Vendor was great. Turo changed quotes and billed 150.00 more. Wish I could just pay the vendor without Turo.

Great experience overall. Was surprised by the add on fee for changing pick up time after our flight was changed by airline. Also surprised by the convenience fee charged at end when the gas had to be topped off by the host.

Worst customer service I have ever experienced aside from Robinhood. They do not listen, do not read the issues at hand, they respond from a general alias and are nearly impossible to reach by phone. Their call line is a joke and will hang up on you at any moment. DO NOT WORK WITH TURO. They take a huge fee and provide almost no assistance. Their timeline for damage reports are too short and they do not look at pre and post pictures of your car.

I really enjoyed my trip and would definitely rent from Turo again. I had an Easy pick up and drop off. Clean vehicle and good customer service. My Turo host had good communication and response time was good. When I travel to different cities I will definitely use Turo. This is my first time using Turo and will not be my last.

Ryan was a fantastic host. His car was very clean and the communication was top notch. Highly recommend. Will definitely look to rent again from Ryan. The car was easy to locate and I really enjoyed the Turo Go feature.

Great experience! Everything was perfect. Pick up and drop off was easy. Communication was easy and efficient. The Bronco was beautiful, it drove great and was clean. We were visiting MSU and it was a great way to view the town and the surrounding area. I will definitely rent again next time we are in Bozeman. We Loved the Bronco.

America's Motors worked with me when I wanted the car early, had the car ready at no extra charge, great communication throughout the rental period, so much better than renting, got a really nice SUV at a great price. Easy return, nice foyer, clean car, clean facility, safe location. America's Motors is the place that I will be looking to rent when I am in the Phoenix/Sky Harbor area.

It was an awesome experience. Very happy with it through and through. Would do again and also recommend to friends and family. It was an easy process and I got exactly what I thought I would. The renter was easy to work with as well. Highly recommend.

We rented a car through Turo in Hawaii. We were rear ended by another driver on our last day. Police were called, tickets issued to other driver, proper paperwork filed. After 30 days Turo charged me for the repairs to the rented car. I contacted Honolulu PD to see why a copy of the report was not sent to Turo. Turo did not request one. Basically Turo did not pursue the at fault driver at all. Instead just charged me for the repairs after 30 days have passed. My only recourse is to pay and then pursue the other driver on my own or through my insurance. I spoke with multiple customer service reps in an attempt to get Turo to go to pursue the other driver. I was told by each that after 30 days it was my problem, not theirs. If you decide to rent through Turo, don't have an accident, even if it is not your fault you will be paying for it if the other driver delays past 30 days.

Everything went smooth from vehicle pickup to dropoff! I forgot to get gas before returning the car, and was able to conveniently be invoiced for the fuel/service. Edward was excellent and very professional/easy to work with. Great car, great host!

My experience was very sub par. Not with Turo but with the host. I picked up at a shop and was never greeted by the host. I actually dealt with one of his co workers who was very helpful. I never knew who the host was until I asked. The car was not washed nor was it full with gas, was slightly under full though I returned it full because I couldn’t gauge how much was in it prior to using it. Those weren’t major problems. My major problem was the inside of the car was not fully clean. I’ve rented with turo before and the car is usually always clean so I never second-guessed it. This particular car was being used to chaperone a field trip for my daughter and her classmates and they found an empty condom wrapper in the third row of the SUV. It was very very embarrassing. I mentioned it to the host after the trip was over through Feedback and ratings and he never addressed it nor responded.

Loved the car and the great communication. Vehicle was extremely clean and ready when I arrived. Easy pick up and drop off, way better than using the rental companies and a great value. Will use again when back in St. Louis. Highly recommend.

Turo overall has been a very good experience. The biggest complaint I have is trip cancellation. Several times I have booked cars and they have been cancelled for various reasons. I have had as many cancellations as I have had bookings. One cancellation just days before my trip. That is frustrating to say the least. Now the experience with the cars I have booked has been very good overall with the exception of one trip where the brakes had gotten to such a low level they needed to be changed in the middle of my trip. The owner of the car rectified the situation by replacing the car with another and drove to my location to do it. My wife and I just rolled with it but it was quite inconvenient when you are celebrating an anniversary.

I rented from Turo for the first time, it was super easy and great. The host Rayne was awesome, very easy to work with and great communication. I would rent from her again in a heartbeat. The selection on Turo is amazing.

Our first rental with Turo was for our honeymoon in Hawaii because traditional rental cars were difficult to get and very expensive. We had such a positive experience that we will be using Turo exclusively from now on over traditional rentals.

I rented a car from this app and went great so I rented another the next week. I got a notification a week after I would be assessed a smoking fee of $277 when I never smoked in one of the cars but they were going back and forth on which car it was. They claim they found remnants and uploaded pictures. I am unable to view these pictures since they deactivated my account and have not sent emails when I was told I would receive them. I was told I would be escalated to appeal then the very next day my card was charged the very next day. I got my bank involved to resolve this matter since the car was not damaged and there was no smoking.

Very positive experience. Easy pick up and return. Car was very clean and host was great on communication. Would definitely do it again. Only 2nd time to use Turo and both in Hawaii but both times were a very positive experience.

I was looking for a vehicle for a one day trip because my car was in the shop. So I looked on Turo and looked up Andrey K's cars and amazingly he had a car that fit my whole family and on very short notice. Will keep working with Andrey K and his cars are very affordable and for any occasion..he has that car for you.

Host was unresponsive about car return late at night. Called customer service and was on the phone for over an hour for them NOT to solve the problem and end up hanging up on me. Never called me back. The issue was never resolved. The representative did NOT speak clear English as well. Very frustrating.

The Yukon is perfect for driving through the mountains and snow with its 4x4 capabilities. The host was excellent with communication and customer service. He picked us up right at baggage claim which was very convenient after a long day of travel. The car was clean upon arrival and gave us no issues. We would definitely rent it again!

We had a great experience working with Thayne during our recent trip to Park City for our family skiing vacation. His truck was perfect for our trip and he was really easy to work with. I am a big fan of Turo.

Type of car availability, affordability and great hosts make Turo the ultimate peer car rental. You have a dream car and want to test it before purchase? Use Turo as I did years ago. I then ended up purchasing a convertible BMW M4 after spending 5 days on a leisure trip to Los Angeles back in 2017. Any car you can think you’ll probably find here. Lately, due to gas prices I’ve set aside my truck and have decided to rent sportier more economical cars that were a blast to drive. So yes, I completely recommend Turo!

This rental experience was very good! Cierra’s vehicle was great, and her customer service acumen was fantastic! I had a problem with the Turo app… My trip info would not populate. However, Turo worked hard to correct the problem and make things right!

Great prices. Great selection. They work with you if you are running late or early. I just can't say enough good things about Turo. I used the car while mine was in the shop and saves 200 from what the cheapest rental car was going to charge.

I love Turo, I’ve had several great experiences with turo rentals and only a couple bad ones, both last minute cancellations, which was pretty easily fixed. Best part is you can pick what you want to drive and pickup is normally easier than using a rental service. Never going back to the big name car rentals

Very professional service, very easy to book, booking wasn't a problem at last minute, competitive rates compared to lately rental companies prices at least in my area, I would highly recommend the service with Turo one hundred percent, late model cars and high end cars that you don't find in a regular rental company.

I had wonderful experience with Turo. I most definitely would recommend turo to anyone. Also the representatives are very nice and helpful and friendly. I will definitely keep renting from turo. Also I love the fact that the prices on their cars are reasonable.

This was my first trip using Turo for a rental and I think I’m hooked! There no guess-work with what car you’ll get and where it will be. The host was easy to work and communicate with, no lines or waiting whatsoever! Major rental car agencies are in trouble with Turo’s effortless service.

I have stated my grievances in a prior email. I was overcharged by claiming I returned car late. Fact is they delivered the car late ny over one half hour. I returned the car approximately 30 minutes late which equaled out the delivery tardiness. I am very upset and will never use Turo again.

I love Turo from the minute I was first told about it. I have not ever rented a car from an airport or a big company again. Every car I’ve gotten has been clean. In immaculate condition in the house. Have been nothing but wonderful. No more waiting in lines for expensive subpar vehicles. Quick drop off and delivery. Contract free. No issues.

Expect problems if you are a new user. I needed a car on my vacation for three weeks. But my attempt to open a TURO account failed when they sent me a verification number by e-mail: I entered the number on the TURO site but got a message “code did not match”. I requested a new code, entered that one, and got “code did not match”. Then the site locked up and gave me the message “contact Customer Service.” There is no customer service. I finally found a “HELP” number that sent me back into the FAQs loop for the eighth time. TURO is one of those sites that will do anything not to talk to you. It works. Grateful that I did not cancel my Alamo reservation. I think there are good people out there renting cars. Too bad TURO is keeping other good people from meeting them.

The vehicle was clean and nice, no problem there. The car was fun to drive and I got the extended test drive feel that I was looking for so no problem there. The problem came after I returned the vehicle. The owner stated that I returned the Tesla with 0-20% battery and wanted to charge me $50. I uploaded photos proving that that wasn’t true and had take screenshots of the rules to show that the 67% that I returned the Tesla at should only be a $10. Turo seemed to take my side and only charged me the $10.

This is my second attempt at using this company, the 1st time I had to cancel but this time I was right on. The total 179.00 for 2 days (48 hrs), drove the car for 1 day and came home. Parked the car and did not drive it for the 2nd day. Started getting call Friday morning, based on the information shared it was not for 2 days it was for 36 hrs. Based on information I input it was my belief that I would turn the car in at 5pm on friday. So I started answering the calls from Turo and the owner, they both kept asking me when I was going to return the car.

Car rentals everywhere have been outrageously expensive of late, especially in Hawaii, so I was glad to find a car on Turo for less than I would have paid for a rental car. The car was in good working order and was delivered to us perfectly clean and ready to go. We had absolutely no issues and the best part was that the car was ready to go in the parking lot at Lihue airport when we arrived which saved a ton of time compared to taking a shuttle and standing in line at the rental car counter, especially since we got in late at night. The communication was great from booking and throughout the trip. Would definitely recommend! Thanks, Kyle!

It is way easier to find good cars and also the rent process with Turo. The only thingI believe they should improve is letting the client know about all the taxes and fees before starting to look at the cars.

I had to book a last minute car for a family funeral, flew into Mobile from Virginia. The car was pristine, on schedule, and “more car” than I thought I was getting. This Ford, is an American made baby Porsche Cayenne. I was thoroughly impressed, great gas mileage, lots of head room, trunk space, and she’s zippy!! Sport mode Eco mode, apple compatible… I have zero complaints. And I would highly recommend this Turo party for future rentals. Five thumbs up.

Car was clean and in perfect condition. The host was so cooperative and the whole process from picking up the vehicle to drop off was very smooth. I will definitely recommend it to everyone. The process to rent a car through Turo was amazing and I will keep using it every time for the future trips.

I used Turo last month in the Orlando area. The car I chose (Davi's Toyota Corolla) was listed as Free Delivery to the Orlando airport, which was why I chose it (I was travelling with my 89 year old mother). Davi messaged to say the car would be waiting in the airport parking garage and should be returned to the same garage upon completion of our trip. Everything went reasonably well and I left a good review through the Turo app. I was surprised then when I got an invoice a few weeks later saying I was being charged $40 for airport parking. I disputed this charge with Turo and complained to Davi that it was sneaky to advertise a car as free delivery but then charge for it.

Went to Las Vegas to attend a wedding. We arrived a few days early to do a road trip to the Grand Canyon, Bryce and Zion. Car rental rates were pretty high being the long weekend (President's Day) and Las Vegas... Turo offered the lowest rates and looked legit. We arrived at 9PM PST on 2/18/2022. Our host, Christopher **, was only available until 10:00PM. So I rushed to the pickup address in a cab. 2 MINUTES BEFORE I GOT THERE, I get a text from Christopher that MY RENTAL WAS CANCELLED WITH NO EXPLANATION IN THE TEXT. After I got that message, I could not reach Christopher at the number he provided earlier (not that he had been responsive before this.

I heard recently about Turo and was excited to try it as car rental prices have gotten so high. All seemed to go well for my friend and I until 1 week after our car rental was over and I received an email from Turo. It stated that the owner of the car had filed a claim against us due to “cigarette ashes” in the car. The email further explained that I was being charged $250 and that they had deactivated my account. They next stated that because I was removed from Turo (by their doing) I could not provide payment to them. So they automatically sent it to collections!! I was never contacted by either the host or Turo prior to this asking for payment. They never even gave me the opportunity to pay. But even worse, we never smoked in the car! I’ve never smoked in my life.

Just had a car cancelled at literally the last minute, had to be on the phone with four different customer service people (one with a terrible connection and a literal rooster crowing in the background) for forty five minutes to get money back. The last one chided me for being upset. Not sure what kind of training they provide but the customer service is worse than Comcast. Never again. It's worth paying a little more for a real rental car.

We were very grateful to be able to rent this Van at the last minute. The customer service was excellent, good price, good location, great vehicle! I’m very glad to know about this rental and will be using it again.

We needed a backup car or a week as one of our cars broke down. I rented from Turo a 2012 Toyota Prius, with about 120K miles. Car, pick up and drop off were easy enough, I drove the car only about 30 miles (including drop off and return) with no passengers, pets etc. When returned, the car was in the same condition as when picked up, with the exception of one-less bar on the fuel tank (I had no time to add-in gas). To my complete surprise, I got charged $150 cleanup fees. The owner send pictures of a hair on the dash-board, and the floor etc. As I spent no more than 45 min in the car, hair could hardly be mine. Nor Turo or the owner could not provide *before* pictures, because as far as I can tell, there were trumped-up charged. When challenged, Turo's position was that these charges were within policy. I'll think long-and-hard before ever renting from Turo again. I

I have had the Turo App for a while now but never used it. Recently, my car broke down and I needed an inexpensive way to rent a car. The process was seamless and Claude was amazing! He kept me informed from beginning to end. He exceeded my expectations. The car was clean, reliable, and great on gas.

Thought Turo sounded great for the savings and being able to get the exact car you are renting. Here is what I had not thought about as I stood in economy parking at SLC looking at a wrecked dirty vehicle. (4 areas on car had body damage). None of which was mentioned in communication before pick up or pictures online. What do you do if car is unacceptable? What do you do if car has damage when you pick it up. What if car is not there? What if you can't get into car or need to contact host for that 4 am drop-off or pick-up?

The whole process Was super fast and easy! The car was super clean and the host was super friendly! I will rent all my future cars from them! No need to look at traditional rental companies! Turo is the best.

Everything was amazing. This will be a that I use from now on. It straightforward and to the point. And David that I rented the car from was so amazing man and y'all made my birthday weekend. I had the best time and a great car.

My experience using Turo was simple, reasonably priced and safe. I would definitely use the app to rent again. They have such a wide variety to choose from and the app caters to whatever features you may require in a vehicle.

I was accused of smoking when I flew to Houston from Ga for a mouth surgery so how could I smoke smh!! $250 was deducted from my account and nobody to speak to or anybody to respond back. I will be screaming this from the Mountain top on every platform I know!!

Unfortunately the account that I had for several years closed out that I made the security deposit of $500 on and the refund got lost in the transition. Turo has not been any help on recovering, even when I confirmed with my bank which they told me to, that nothing was accepted to that account and that it was sent back to Turo. They take no accountability.

I drive an older Prius, and was thrilled to find a similar rental within my price range. The communication was great, the car was great, the return was great. Altogether a terrific experience. I will definitely return to look at Turo in the future.

I have used Turo on more than one occasion and recommended to friends. This is a highly efficient platform to rent a vehicle. The communication has been top notch on the app as well as the car host. Vehicles have been just as described, no problems with quality or cleanliness.

The experience was great. The vehicle was clean and as advertised. Communication with owner was not a problem and all questions were answered. TURO was a better option than rental companies, since I got to pick the vehicle I wanted. There was many to choose from and at very affordable prices.

Checking into the car was easy and communication with Dean was awesome. The car had plenty of room for our luggage and stroller. We are a family of five and we got comfortably in there. Small enough to fit in the compact parking but big enough for all of us. Thank you Dean for letting us rent your car.

I rented a vehicle from this platform. Super convenient. I dropped the vehicle off. We did a walkthrough. Everything was fine. 12 hrs later they claimed that I had damaged the vehicle. I called Turo and they said that the host has 24 hrs to take pictures of the damage. I explained that anything can happen in 24 hrs. He could have went to get gas and damaged the vehicle. He could have rented it out and it got damaged. So now I’m at the mercy of the renter and Turo. Don’t fall into their scams.

TURO WILL DO ANYTHING NOT TO PAY INSURANCE CLAIM. CAR OWNERS BEWARE. Jerome ** was the insurance claim guy, he lost my vehicle for a month (they did not know which facility it was transferred to). After 3 months of calls and hours of conversation TURO claims adjuster filed a fraudulent report and told me they were not responsible for fixing my car after paying over $1000 in insurance coverage. My car was damaged by a customer and TURO refuses to pay. I would use companies like Getaround, Lyft Rentals, and Uber Rent if you want to rent your vehicle. TURO is a scam company.

Fraud and all Turo is **. I've been renting with Turo for 4 years. Now one of the host fraudulently charge for me for smoking and I did not. So I try to dispute it and now they inactive my account for no apparent reasons.

My husband and I took a trip to Las Vegas to celebrate him being chosen as 'Teacher of the Year' at his high school. While there, we decided we wanted to get out of the city for a day. We were looking for rental cars and came across an ad for Turo. My husband created an account on their app and we quickly found a Jeep to rent from a host named Nathan **. Nathan seemed to be a reputable host as he owns a Farmer's Insurance agency in the Las Vegas area. The only thing Nathan asked of us to do was to take the jeep through a car wash before returning, which we did. When we got to his Farmer's Insurance office to pick up the jeep, a guy was there in an SUV and "helped" us in locating the keys in the lock box - stating he worked for Nathan.

I had booked an early pick up for 7am and last minute they cancelled. They ruined my birthday and I was extremely late to what I had planned out. Customer service agents did everything to get me into another rental. The second booking had a missing key. The third booking did not have unlimited miles so an agent went above and beyond to get me into a vehicle. It was truly the worst experience ever. The last booking which was with my host Tyler was perfect. He went above and beyond. Answered all question immediately. It was a fun ride and definitely a learning curve as it was my first time driving an electric vehicle. I have yet to be reimbursed the full amount of cabs I had to take to all these inconveniences.

The vehicle was newly cleaned and pickup was easily located in central east Austin. I would definitely recommend to anyone looking for a full size car with all the bells and whistles. You can even get a fresh cut at the barbershop if you want.

Had a great time with my recent experience with Turo. The vehicle was mostly parked for my first 2 days of my trip, but I was able to explore on my last day in Mesa. I decided to simply drive North and see what I would find. Needless to say, I wasn't disappointed - Beautiful scenery!

Days ago I called Turo's phone number because I wanted to rent a Car. I realized that the customer service person had a Latin accent and name, so as a US citizen with Latino roots I found it nice to speak Spanish with her. To my surprise, this lady replied in English that although she spoke Spanish, Turo´s internal policy did not allow her to speak Spanish with clients which I found not only discriminatory but also disrespectful to taxpayers like me. Needless to say I decided not to rent any vehicle and on the contrary I am going to find out if this Turo´s policy violates any law on discrimination based on their place of origin. When one travels to Europe, it is surprising to see that most Europeans speak at least two languages. The last time I visited the city of Munich in a Shopping Center the valet parking spoke 6 languages.

I needed to make sure the car I booked had the appropriate car seats for my children. Unfortunately, the only way to communicate with a vendor on Turo is to make a booking, which then is supposedly free to cancel. I had to make many bookings and cancellations because the vendors never had the right car seats I needed. Despite my cancellations, I my credit card was charge multiple times, to amounts that did not apply to the booking charges. I only noticed a few months later that this had happened, and I was never refunded, even though I never actually rented a car.

My partner and I organised a trip to Hawaii & Canada — and I can safely say both sets of bookings were disastrous. Turo might be one of the cheapest options for renting cars, if not the cheapest, but save yourself heartache, headaches and lighter wallets by renting from an actual car rental company which has actual compensation policies in place in the event of unforeseen circumstances (read: extremely expensive inconveniences).

The car I rented through Turo was in excellent shape and extremely clean. I was able to add additional drivers without additional cost. The Nissan Maxima was a delight to drive. The pick-up and drop-off went smoothly. And renting through Turo was much less expensive than renting through a traditional rental agency.

Booking was easy and host was great. Got into a little accident which was not a big deal. Host was great and we were ready to take care of the rest. It has been FOUR MONTHS of going back and forth with Turo because they refuse to listen to us or communicate. We have literally given them $3000 out of pocket and they still have not closed this case. They refuse to reach out to the correct insurance. We have 10 different people going back and forth with us repeating themselves. I have never tried more than an insurance place to close out a claim and just be done with it. They need some serious training. I would not book again just for this reason.

@jeremey was a delight to rent from, he even had detailed the car before my rental. Pick up and return was seamless. I would highly recommend renting this car anytime you will need a car in Kailua-Kona Hawaii. I rented for three weeks but he is willing to rent for shorter periods also.

We had to reserve 3 different cars to get a rental . The second host Justin B from Honolulu HI did not respond to us until after the rental was to have started and then we wasted 3 hours to secure another rental. The host stated he was gone on a plane & did not have internet. It was poor planning on his part and caused us to waste 3 hours, missed our reservation to Pearl Harbor. When we called Turo support we were cut off once & had to start all over, Turo support could not reach the host either. We were not able to leave a review on that host as the Host then canceled the reservation so the host keeps his 5 star rating so reviews are biased.

Feng was great. I set my rental up ahead of time. When it came down for me to get my car Feng had moved to a different location He still provided me with excellent service. He brought and picked up my vehicle.

I had rented Karion ** GLC it was literally the best experience I’ve had. She was understanding respectful and just wonderful. Her response to my text was great too. She answered all my questions in a timely manner. Everything was beyond my liking so I would definitely recommend her and her vehicle for sure. Good help is so hard to come by now of days so it was highly appreciated. Thank you again.

Our vehicle was not delivered fully charged, blaming the charging stations for the discrepancy. Host was rude and mislead us towards the end, had a $20 parking fee on top of $50 fee for delivery. Host was to return us but hasn’t yet. Host also said that he will reimbursed the charging credit (not sure). No communication on that. Host was rude to us at the end, though during the trip he was responsive. I would not recommend this host. I used to be a host, and blaming Turo rules to charge us more is not needed. Just say it! Overall- poor experience.

Super easy to rent an awesome vehicle! Shawn was very easy to communicate with and his AMG is really fun to drive and sounds amazing, like a muscle car. Handles like a dream on the curvy roads and is very comfortable. I will definitely be renting from him next time I’m in Cali!

Turo has been completely great for me. Everything is secured and punctual. Any problems they resolve immediately. The car selection is marvelous. If you don’t use Turo you’ll be making a mistake. Number one renter on my behalf. I use them every single time I rent. They have not let me down yet. Hope you guys have the experience I’ve had and will still be having.

My experience has been nothing but awesome with Turo. I’ve met some really great people in the process of renting their cars and made a few friends from it. I like the fact that I can rent a nice car from an average person and most of the time it’s cheaper than a taxi, Uber or any other regular car rental services.

The host was awesome. She responded quickly, vehicle was clean and fully equipped. Bad experience at the airport out of town with the rental car company. But Turo and my host resolved my issue of not having a rental to having a very nice car with a phenomenal host.

The first time giving Turo a try my rental car broke down 3 hours from my original start location. Any reputable company would understand and arrange for a way to get back to your started destination or agreed return location. However after hours of text, chat, and calls with customer service, the best they were able to do was provide a $50 Uber credit. I had to arrange my own way home and it ruined my trip and was left $400 out of pocket by getting a one-way rental with another company to get back home.

DO NOT RENT FROM TURO. They have no plan for if a car breaks down. Currently stuck on the side of the road with no heat in -20 degree Celsius weather. Over 350 km from our home destination and have no update on a tow truck or how to get home after first contacting the company 3 hours ago. This company sucks. Won’t reimburse more than $150. Quoted $600 to get home.

Was an absolute amazing experience! Will definitely be sure to rent off Turo again. I loved everything about my trip & will be be sure to refer a friend to try it out as well. You will definitely be getting my business again.

Always an easy pick up and drop off. It’s did both sides and provide real time photos on the platform so there’s never any confusion or deceiving about the condition cars are left in. As long as you just give it a good vacuum and return it on full, the car owners are happy.

Only thing not great with the TURO experience is that I have to take an expensive Uber or Lyft (which costs a lot extra now) to get to and from my pickup point. Wish the owner could pick me up at the airport and I could drop him/her off at their house on the way home for a small extra fee.

You guys suck. Hosts are unreliable and cancel long-standing trips for no reason, leaving me stranded. Then your customer service is completely unhelpful. Then there are no standards for the cars’ maintenance. The check engine light was in the entire time dating service was like 5,000 overdue. The tread on the tires was thin, and the car was dirty when I got it.

Host was great and very accommodating. Car was nice and was a good experience. Price was better than other car rentals. I choose to support Turo since I also have 2 cars I rent on Turo. Does Turo offer any credit towards rentals for Hosts? Once again great rental experience.

I rented a Ford Bronco from Mohmad in Palm Springs. He was a terrific host. Very attentive and quick to reply. The car was clean and in terrific condition. I give him and his car 5 stars and will recommend him to my friends and family.

Turo makes renting easy and convenient. All the host I have encountered are amazing and professional. Great service with amazing cars. Only service I would ever use. I will never go back to regular car rental again. Amazing selection and the fees are much lower than a traditional service.

Great host, great automobile, great experience. I highly recommend renting Spencer’s model S. You will not be disappointed. Had no problem setting up pickup and drop off. Car was very clean and spent all the time I required to feel comfortable driving.

I've had nothing but positive experiences using Turo. My last vacation to Hawaii was amazing due to the use of the Jeep that got incredible gas mileage. I drove 450 miles in 10 days. Thank you Meghan and Turo! Mahalo.

I enjoyed the reservation but would like to be able to actually talk to a customer service representative. The host lied about arrival times. I didn’t get the car until 1hr after agreed time, I filled the car up and still was billed as if I didn’t. Which I feel could be communicated at time of issues if was able to talk to a live Turo customer service representative.

Everything was great from Will meeting us and explaining the vehicle to us, following up instantly with our questions, and dropping us off at the airport. The Tesla Model X was awesome and we would definitely recommend to anyone who wants to rent a extremely fun car!

Recently rented a Suburban for 4 days in SLC. As expected, everything went off without a hitch using Turo. Great experience and another reason I will always look to use Turo over other rental options. Both the vehicle and the pick-up and drop-off instructions were exactly as described. The owner was responsive to a couple questions I had as well. Thanks!

I planned my trip to Florida for over a year in advance and "tried" to use Turo for a car rental. I paid three months ahead of time for a convertible for my daughter. Once we arrived the car would not unlock. The "owner" couldn't get it to unlock either. Turo on a help line said it was unlocked and there was nothing that could be done. I should call roadside assistance. Really? It's not even my car!! The "owner" couldn't respond to unlock it. I was now stuck without a car or a backup. Nice. Thanks.

Elvin was very easy to work with. Made picking up and dropping off the car very easy. And was easy to get ahold of when asking questions. The car was in good condition and was as described. Allowed for us to have 2 drivers as well.

I enjoyed the experience I encountered using Turo. It was a smooth process. The vehicle was in great shape. It was where it should be. And the return was flawless. Only reason I didn’t give it 5 stars is because I had to shortened my trip a day less and got approved to do it. Just waiting on my refund.

I had horrible communication with the host and then when he finally replied he lied about the car being at the airport. He never showed up with car and then canceled so I could not leave a review to warn other people. He is getting away with it by having a 5.0 star rating and canceling each time he can’t deliver. Bad experience and left with no cars at airport.

Had a family emergency and needed a car quick. Turo was super easy to navigate and my host responded quickly. Car was in excellent shape for being 10 years old...felt brand new. I think this is my fifth time using Turo and all but one host was perfectly excellent and the fifth was a college student with a Porsche so I chalk that one up to immaturity...(He delivered the car dirty.)

I thoroughly enjoyed the Turo community. I am a huge lover of all cars. So it is nice to be able test drive cars that I normally could not rent through other markets. I will forever use Turo. I hate electric cars, the limitations on range and the time spent charging aren’t worth the hassle. So I will never use Turo for anything other than petrol engine vehicles. And the fees are quite hidden at the end of the booking. Please add that to the total cost when viewing all cars available for the time slot you’re searching In. We need more visibility of the cost. And why aren’t the market prices making sense? Older cars can cost just as much to rent as a newer car? Why are you letting some require deposits but not all. Let us filter that out.

I highly like the convenience of when I go anywhere anytime I have something dependable to get me where I need to go. The people providing the services are awesome and like that they help mobilize people. I think it’s a great service. Turo is I highly recommend it to everyone and I appreciate Turo. Thank you.

Pick up/drop off was easy. Communication from host was great! Car was as clean as it could be (stained seats, and exterior had trim missing from the door). Dark covers on the headlights made it a little more difficult to see at night. Car ran really well, even though the mileage was high.

I rented a car through Turo last night for the dates 7-3-22 to 7-10-22. I received a confirmation number and paid in full with my credit card. I received an email later that night that the host claims they didn't mean to post the car on the site. I spent over 4 hours once I finally got ahold of a supervisor at Turo on the phone. Even though it wasn't my fault I was forced to cancel my contract and pick a more expensive car. The problem with this company is even though you have a binding contract they can cancel any time. You can't talk to anyone incorporate, no one gives out their number. Very poor customer stratification. I am very disappointed it sounded like a good company. I checked with the Better Business Bureau. They have an F rating and over 990 complaints to date.

Jeremy T was awesome to work with. Had great customer service. Had an awesome attitude. Very down the earth. Always willing to lend the hand. Answering every question I have especially if I already rented from him and was sending him messages he will respond in a timely manner to make sure that everything was OK and that his service was outstanding. I will recommend this for anybody.

Very responsive owner. Truck drives very nice. More than adequate for our ski trip. Covered bed is nice for storage. Would rent from Again. Great for Park city. Unfortunately no new snow. So didn’t need 4x4 but had it in case.

I had a great first experience with Turo, but the second time that I rented, there was some confusion around my license being valid (it is valid and the DMV site shows that, but the physical copy is old). After having zero issues registering on Turo or getting my first car, I thought everything was fine. This time, the host spent 30min trying to get an answer from Turo (they were vague with him) and then I had to spend 30min with them on the phone, followed by a text chat (that team isn't available via phone for some reason). That text chat stopped responding after 30min of tapping my phone to make sure it didn't go to sleep.

Car was cancelled a week before the trip! Reserved car on Turo several weeks in advance and had to rent a car last minute which cost double the price because of limited availability. Don’t trust or count on Turo. They should screen and drop people who continue to do this to their customers!

Turo is very greedy that have slot of hidden fees. I spent over 20k on a rental. Had it for months. My Host Brandon is AMAZING. THIS has nothing to do with my host. I was paying 100 a day. If I booked 3 hours late bc of my host not picking up to rebook Turo charge me $150 for 3 hour late fee. After host said it was ok no problem but turo still charged me. I’m paying 100 each day for car with turo. If I get the car for 2 days they charge me 150 every 2 days in tax so for 2 day rental instead of 200 it’s 350 with turo high taxes and fees. It’s not worth it. Then when I call turo they don’t want to tell you their fees. Just charge you. I will never use Turo again. I would go elsewhere. They're very greedy how they make more money than my host and it's his car. My host make 75 a day and a 100 rental take 25 from host and 150 every two days from customer. They're making a killing. They're very greedy. Please read turo guide before you book. RUN!!!!

The host arrived late for the delivery and failed to update the actual pick-up time. This was a three day rental. The car was older and more run down than the photo. The wiper blades failed immediately during the rain. The blades needed to be replaced. The service light came on the second day. The eco light wouldn't work so I couldn't get good gas mileage. When I returned the vehicle I was verbally attacked by the host and his spouse. They said they tracked my movements and wanted to know what I was doing. The company failed to refund my money. I am waiting on a refund.

Rented a Tesla from Turo at the Phoenix airport. It took 15 minutes to find the car. Unlocking it via the app worked, but there was no key inside. Worse yet, the car had only a 20% charge. It got worse.

App worked perfectly. We are very happy with the outcome. Car was great. Provider was great. Will use service again. The ease of use and communication was superb. I figured it wasn’t going to be as smooth as it was but it was.

The trip went well thanks to us having a roomy comfortable car. The only thing that I would’ve changed was the smell in the car. Clearly someone smokes in there because it had a strong cigarette smell that unfortunately did not go away.

Fast, ferocious but but most of all FUN. Had so much fun in this car the only thing missing was my tuxedo. Super clean and a joy to drive. Working with Brandon and his team was simply a joy. They delivered the car and picked it up without a hiccup. Honestly I will for sure get another car with them again in the future. So much better than a typical rental company.

Rental car experience could not have gone any smoother. I sent a text to John when we landed and his son was waiting for us just outside baggage claim with the car when we walked out the door. Car was very clean and well maintained. Had 2 fresh bottles of water in the cupholders for my wife and I to enjoy. Return process was just as easy. I sent another text to John letting him know what time we would arrive at the airport and his son was waiting for us with a smile as we pulled up to departures. Most convenient car rental experience ever. I highly recommend using Turo.

This rental was a wonderful experience. It was the first time I used Turo. The host was very helpful and the vehicle was great. There were no issues and the information on pickup and dropoff was perfect. She was willing to help in every way.

I had a wonderful week driving Brandon's Tesla Model 3. The car was great, nice and clean, and fun to drive. Communication was superb leading up to and during the rental period. I had a few questions and Brandon was quick to reply.

It was easy to choose a car of my likeness and pickup and handoff was very quick and efficient. Definitely prefer turnover commercial rental companies. Love the fact that there is almost every car available on the platform and pickup experience is personal without long waits.

I appreciate Turo. I used it since Hertz screwed me over and told me incorrect information. The only issue I have with Turo is that I was trying to rent on 2/2. I was 25/yo. On 2/3 I turned 26 (very next day) Turo was trying to charge me a $90 fee for 6 hours as a young driver fee. That’s ridiculous but luckily my birthday was the next day. Other than that, I love the app. I loved the car I rented (2022 Tesla model 3) and the person I rented it from. You guys have my business.

The day of the trip I was notified that the vehicle had windshield damage, which was a crack from the hood to the roof. During the duration of the trip the crack spidered and grew larger. The vehicle also had a strong ** odor when I picked it up and remained throughout the trip.

This car rental was great. It was easy to pick up and drop off. The car was in great condition and was very nice to drive. The car is ideal for anyone looking for quick travels in the area! Communication was quick and they were friendly! I would definitely recommend!

As an entrepreneur & small biz owner, I’m a proponent of the gig economy. Turo, AirBNB/VRBO, etc. I’ve been consistently pleased with Turo & its hosts for years. Pandemic travel limited, but a recent trip really made me see the value… So nice to be able to rent car of my liking at an affordable price/MUCH less than the big national rental car companies…last trip a Tesla Model S for maybe $10/day more than std “blah/whatever” mid-sized sedan Avis/Hertz/Dollar/National guys offering. Highly recommend Turo!