Turo Reviews

We traveled to West Palm Beach and had a great experience renting and driving Tommy’s Corolla! No complaints with the car. Tommy was great, good communication and went above and beyond when the trip was over. We actually left our own car keys in his car and he overnighted them to us after we were home!

I was really concerned when my rental canceled on me. I had rented a truck so I could carry my son's wheelchair. Trucks can be very expensive but I found a reasonable one AND THEN THEY CANCELED. Turo stepped in and really helped me out by helping me get another rental and defraying most of the added cost. I was impressed and so happy to continue using Turo. Also I've rented from the same guy twice. Jose is great - a real asset to Turo!

I will be writing a formal complaint on Google when time permits. Context, 6PM picked up car, 7PM parked in paid parking lot with high visibility in Vancouver, 8PM returned to a car that was broken into, review is regarding customer service experience that dealt with such situation. In essence, I can understand I require to pay for the window that someone decided to break when stealing my property from the car, as I am liable for the car, and that the cost of the window was less than the $500 deductible. What I don't understand is how Turo did not acknowledge their breaking of their agreement.

One thing I love about Turo is they are for the people. I am a power host with turo with multiple cars and have used them as a guest and have told many people about turo. It was such a pleasant experience both ways and I look forward for the future of Turo's rental fleet.

This was my 4th or 5th time using Turo, the cars have all been very reliable and clean. The process is much simpler and more affordable than traditional car rentals. The fact that I can just land in a city and not have to worry about what kind of car I'm gonna get, very relaxing.

The rental process is so easy with Turo and excellent value! It would not have been easy to rent a Tesla with a standard car rental agency. Drop off and pick up at the airport parking is so time saving.

Great communication, punctual, car was clean and as described. But above all else Phillip was nice. I know it sounds simple but one of nicest guys I’ve met in this Turo. I will try to rent from him moving forward as my other experiences were just ok.

Everything as offered and expected. The rental girl was amazing with all the details, the app cover all the car's details and pictures return was easy, app fees a bit high but love the idea to rent a vehicle to enjoy a quick trip.

Rented a great VW GLI for a week. Was a very enjoyable and trouble-free ride over nearly 600 miles. I use Turo because I want to select my car; not get stuck with whatever leftover is on the lot, or "upgraded" to an poorly-handling thirsty SUV by one of the big rental chains.

This host has some disclosure and consent issues that must be addressed IMO. These are the kinds of experiences are a REAL turnoff and are confidence-fatal if they are allowed to persist on the platform.

I rented a Tesla and prepaid $25 for the host to charge the car after I return it. During my time with the car, the host messaged me that if I return the car with over 50% battery, he would only charge me $10. Based on that message, I returned the car with over 60% charge. Thus, with that message, the host saved himself having to charge an empty battery up to full, plus he kept the $25 that he would have used to charge the battery. Turo was ok with this type of shady behavior by a host.

My original booking was cancelled less than 18 hours before my flight. It's pretty stupid and unfair I cannot leave a NEGATIVE review for the host that did that. Others should be allowed to know the details of why a host cancelled a trip with no warning so close to the date. This host in particular stated "the car needs maintenance". Excuse me, you had 2 ** weeks to figure that out, why are you waiting til my flight to decide to cancel my trip? Luckily the next host was extremely helpful and flexible and priced better for the same level of vehicle. But we as users of the service should be allowed to provide accurate feedback when the situation arises. If this continues to happen I won't be using Turo anymore.

I finally reached the right person and the issue was resolved. I will now use Turo again because the only complaint got fixed. The car was great, the picking up and delivery was easy and was cheaper than the rental companies. No standing in line to rent a car.

Had to pay an Uber to get to my car, as they don’t drop off at the airport. Had to pay for a car wash and a full tank of gas upon return. Then 2 months down the road I have to pay an additional $42 because when I returned the vehicle I did not pay for parking when I had given the vehicle back to the worker of the vehicle’s owner, who had informed me that I wouldn’t need to pay for parking just make sure I give the host a 5 star review. I did and now here I am with another bill.

Absolute pleasure to work with. The car was as advertised and the flexibility to pick up and drop off was on the mark. Very easy to work with. I would want to rent this car again and would highly recommend them to anyone looking. Thanks for a great experience!!!

Contactless pickup and delivery. Host was very responsive when reservation needed a date change. Had zero problems locating vehicle and vehicle ran well. All in all, it was a hassle free experience and I look forward to Turoing again.

Our host was awesome. Always answers our questions and was super responsive our whole trip. 5 star for sure. I would def use Turo and this host again. If you're planning a trip def look into this vehicle. You won’t regret it.

My experience with the car was good. The car was clean and in good condition. Pickup was good, didn’t like the fact that I had to pay for the parking fee. The service fee was high. Rental price was acceptable. I would use car again.

Easy: Booking was easy to shop around and find the best deal for me. Cheap: Considering that I usually go with big car rental places this was best for me and my budget. POM: The ease it was to work with the person I rented the car with was so much easier and the best so far! I will be going to him when in town! I loved my whole experience!

First time using Turo, couldn’t be happier! Took a nice trip in Socal with my Dad. Car arrived on time, clean and ready. Sick color and options! Owner was very communicative and easy to talk to. I would do it again!

My experiences with Turo have been greater than my (1) bad experience. The hosts’ have been very pleasant, accommodating, and super communicative! Reservations for vehicles are done quick and easily without any issues! And the vehicles have been fast and fun!

I rented a few cars multiple days with Turo. I was surprised as amount it's listed to rent times double Turo fee plus insurance and taxes you paying well over triple expected price. It states you save 35% than from regular rental co. False. After return of last trip my card has been charged multiple charges over 200 dollars now that are for "incidentals" on top of their extremely high pricing. No explanation. I've contacted Customer Service with no help but they pass it on. To no avail. So they can scam you after rental by tacking on very high priced reasons but with no reason. When you enquire about issue they do not get back with you. This Co is scamming consumers as well as some that are renting cars, not all as I did have good experience with first one. You do not know who renting to you. Beware go to reg car rental places. This is a big scam.

I had a good experience twice. I like the fact but they don't take out additional deposits on your card. Both hosts were wonderful with efficient communication. I didn't have a bad experience and I will more than likely use them again if need be. I was in a bind and was in desperate need of a vehicle on a Sunday morning. The second time I was in desperate need of a vehicle for a court hearing. During one of the occasions I actually extended it one day because of a severe blizzard we had in Maryland with no problem. I understand people have bad experiences but not all of us have had those experiences.

To find a car and get it booked is so easy! With all the options as for drop off and pickup and fuel, cleaning it makes it totally worry free. My host was very easy to work with and made adjustments to time of drop off and place without a problem. Will use again on our next trip!

This was a welcome experience! With rental cars running obscenely high, it's nice to know that there is an alternative to the "Corporate Rental Car Counter" experience. It was easy to book. Pick-up was a breeze, I just texted the owner when I arrived and he remotely unlocked it for me! I was able to get a full-size truck for less than the cost of a sub-compact at a commercial rental agency right now. This trip was a last-minute emergency trip, but it was one less thing to worry about! I highly recommend Turo and am likely to look there before booking at another car counter!

I got great customer service. Very clean car. No problems at all. It was an easy rental and will rent this car again.. If I had a question it was answered right away!! I would recommend anyone to rent this car!!!

This is my 3rd time renting from Turo in 3 different states. Each time I have been impressed with the ease with which we pick up and return our vehicle. We have had no hiccups at all and will definitely be using in the future!

Have had 2 great hosts on extended rentals with great trucks. Much better and cheaper than an agency. Easy pick up and drop off. Cars were both very clean. Communication was really easy. The app worked well. Can’t say enough how much we saved.

I like Turo and have never had any issues with previous reservations. This time around I did have 2 hosts cancel the reservation of their vehicle we had booked leading up to our trip. Turo customer service was good in notifying us and I know they don't have control over this, but it was very, very frustrating. We were able to find a vehicle with a wonderful host, who went above and beyond to make sure we had a great experience.

We had never used Turo before. We took an Uber from our hotel in Anchorage to meet Kyle ** who was supposed to have a 2016 Ford Taurus ready for us for $1100 for 7 days. Cars were hard to come by and people were charging premium prices. We were to meet at 10:00 a.m. By 10:20 we were worried and had no idea what to do. None of the rental companies had any cars. We called Turo and they could not reach the owner. Turo could not help us and said there were no other cars available. Turo said he gets fined about $25. Thankfully, my daughter was able to find a car on her own. Meantime, Kyle called and said he had overslept! He apologized but we told him we found another car. We asked if he would reimburse us for the two Uber trips we had to make back and forth to our hotel and he refused to respond and did not reimburse us ($50). Be careful with this guy and maybe have a backup with this company.

The app is great and I will continue to make this my go to when I travel statewide. I had the BMW X5 for a couple of days and now I am considering going to purchase one. If I could change anything, it would be to receive discount codes more often or to cut the fees down.

I rented a vehicle from them, on my trip I turned on the windshield defrost and it caused a crack on the Windshield, I immediately reported the issue and their claims department said they would open an investigation to see if they will cover it. They later went on and took $500 from my account without my authorization and when I called to dispute the agents claimed that I told them a rock had hit the windshield. They have refused to issue a refund even after I submitted more pictures as evidence that there was no external impact. The agents rudely emailed back asking what the pictures are for that the claim has been concluded. This is after I had paid $129 for protected and low deductible in case of an accident. They charged me over $600 for coverage. The owner was good but the company is a fraud. It is not worth it I promise and very rude agents who twist your statement to rip you off. They have lost me as their customer, I wouldn't recommend.

Fantastic car, kind host. Very happy with everything, car was very clean, and tires were good, a fact I appreciated, as it snowed on the way to Grand Canyon, and although I'm a bit out of practice from living in the deep South for 7 years, we stayed safe out there.

Great... No problems.... Very accommodating.... Flexible with this fluid days of air travel.... Car very clean.... I would recommend to anyone and will use again when I'm in Fort Lauderdale Florida had flight canceled and had no problem working around new times of arrival.... Hopefully we visit Florida soon.

This was my first time renting with Turo and it was a great experience. The cost was a lot less than renting from a traditional car rental agency and picking up the car was easier. No waiting in lines, no shuttle bus to the car rental agency. Great communication from the car owner. Using Turo again on my next trip later this week!

Booked car that was available on company website for my dates. Reservation was canceled by the host, and I tried to rebook. Went through this process 3x and wasted about a week of time. At that point I couldn’t wait any longer for a car and wanted to go through a different service, but Turo refused to return the money even after they cancelled and said they were “holding it for 24hrs to allow me to rebook”. They said their cars are not guaranteed, so there’s nothing they can do to help. At the same time, they continued holding my money and advertising all these cars as though they’re available. Super illegal, and good luck getting customer service or a refund for a service you never received.

My trip didn’t initially start well,,,, I am a planner and with my automobile, I like to ensure there is sobering booked in advanced. With my initial booking, I like to check up on things and noticed that the car was disabled so I called customer service, cancellations team. Ann made my experience and allowed me to rebook and then my time went well. Huge shot out to Ann, from cancellations, and my wife’s bday and our mini moon was perfect.

This was my first time using Turo and at first I was a little unsure. With the rising costs of car rentals from corporations like Enterprise, the cost to rent a luxury car on Turo was comparative to the the price of a standard car through a big chain rental corporation. I went ahead and pulled the trigger and rented a car for my trip to Houston - a flashy little Mercedes. Booking was easy. Couple taps of my finger and the car was mine. Communication between the car owner and myself also super easy and fast. Not once was I left without a response, waiting for answers or felt like I was alone in this process. It was so fast, easy and convenient, and I got a beautiful Mercedes for the same price as a Nissan Maxima from Enterprise. I’ll be using Turo only from now on.

I am a host on Turo. My car was involved in an accident on Dec. 28. lt took two days for someone to call me back. I was told that my car may be a total loss based on photos that I sent through the app, and that they would move it to a storage facility to access the damages. My car was picked up yesterday. I have the best insurance package that Turo offered and was told that Liberty Mutual would be handling my claim. I received a phone today from my personal insurance company stating they are handling my claim and that was NEVER supposed to have happened. I contacted Liberty Mutual to find out if they had any information regarding my claim and they stated they have no record of a claim or accident on said date. Meanwhile it is impossible to speak to a live representative. This is beyond frustrating and unprofessional. This is my livelihood and nobody seems to give a damn.

Though I apparently downloaded the Turo app in 2018, I just used it for my first three rentals over the past three weeks and love the service. Though all three vehicles were older (2009-2013), they were each exceedingly well-kept. Pick-ups and drop-offs were seamless and each host was very communicative throughout the experience. Definitely worth checking out if you like to know exactly what car you’ll drive or are simply looking to save on the recently high rates of traditional rental agencies.

You see a nice car for rent for around the same cost as your local car rental agency. You think to yourself 'wow, this is great! I can pay the same amount and deal with a private individual and not have to wait in line for two hours only to be given a completely different car than what I paid for'. Don't fall for it. Your 30 dollar car just doubled in price with a 'trip fee' for actually driving the car. Now you have to pay twelve percent sales tax and Turo fees. Not to mention over mileage fees if you drive more than 300 miles. If you're unfortunate enough to be under 21 and have a perfect driving record, you'll be hit with a 50 dollar young driver fee while older drivers with DUIs and scores of tickets pay nothing. Just go to your local car rental agency. You'll save yourself scams and headaches and even save a fortune - the one thing you went to this useless excuse of an online rental agency for in the first place.

Turo, charges unwanted amount once the trip is completed. They charged me penalty for late return of car though I returned 35 mins late and that was due to low air pressure in car and traffic on the route to airport. I was fine with this $68 charges though other car rental never charge anything for even an hour or 2 delay. However my pain is for charge against car cleaning as I did had an agreement with host that I cannot clean the car and will pay cleaning charges. Even then I am charged $165 as penalty. I explained my point to Turo support provided details of message chat with host, even then they are charging fine. HORRIBLE EXP, never use TURO. This is scam and way to loot your money...

Quick. Easy. Hate the fees but whatever. Love the car choices. Hertz or other rent a car places are sooo much cheaper but don’t have flashy cars, only reason I use Turo. Maybe once I dgaf I’ll go to Hertz. But until then I’ll keep using Turo.

My experience with Turo was excellent. The owner was awesome abs very nice. Overall it was a Great value, beautiful jeep, and great communication. I couldn’t ask for more. I highly recommend Turo to anyone looking to rent a car in or out of town.

I’ve used Turo for leisure and for when my car was broke and needed fixing on and every time I have a great experience. There are always affordable options and great customer service. I will use this app everywhere I visit.

From booking to questions, it was so simple and easy. The team I rented from really has their stuff together. Would rent again and I would absolutely recommend to a friend. My one previous Turo rental was excellent as well.

On a trip to Vegas I rented a Mercedes convertible for an affordable price. Pickup and drop off was next door to my hotel, and Incredibly convenient. I would choose Turo over regular car rental any day! This made my trip so much fun!

Love using Turo, great value and car providers go out of their way for + experience. The checkout experience could be enhanced. After checking out, I don't get notification that checkout is complete, always leaving me feel uneasy. Last trip I left feedback, then when checking back, I was asked again to leave feedback. Then I can't go back to check the feedback I left.

Turo does not protect their guest. I rented a vehicle for its all wheel drive feature. However, when I picked up the vehicle, the Host was not present and his wife instead gave me the keys. She was unable to answer my questions. I figured I could text the Host as I begin the trip. I only traveled 2 miles, so I could use a bathroom, when the Host informed me his vehicle was not an all wheel drive vehicle. He apologized and I do believe he made a mistake. He said he could not give me a full refund because Turo only gives him about 40-50% of the total cost. I contacted Turo supported and was bounced around and then hung up on. They told me I could return the car early, but would have to PAY a PENALTY. I will never use their service again.

Everything was perfect! Easy pick up and return. Host was quick to respond to all of my inquiries. And he accepted my reservation even though it was last minute. The original car I had reserved cancelled just before the pick up date.

Turo is an absolutely great concept. The efficiency of service, however, is headed in the wrong direction. “Nickel and diming” customers for more expense i.e. drop off fees, cleaning cost fees, etc. are making traditional options (hertz, etc) an easier option again. Make it simple and easy, please.

My airline cancelled my flight and was expecting the owner to partially credit my first day as I never picked up the vehicle as scheduled. The app didn't make it easy to push out my trip a day either. I have used the service multiple times with high success. I look forward to future rentals with Turo in the future.

I booked a car with them for 7 days. I paid them full amount. At the pick up location I suppose pick it up at 1 am but I found the car very nasty (dry sweat like a salt on the seats while they claimed that the host sanitized it!!!). And because I don't have time to reject the car and reserve new one I took it and waited till malls open in the morning and bought stuff and cleaned it.

I planned a six day trip to Orlando, Florida and thought it would be best to use Turo. I was right, I had a great experience with this company. My flight was canceled and rescheduled for a later arrival time and the company made accommodations for us to pick up the vehicle later in the evening.

Julio was extremely polite and attentive. His vehicle was extremely clean and handle at top performance. I will rent from him again. The time frame balanced out the price by being unlimited mileage. Anyone needing a vehicle with a host that answers immediately should call Julio.

First, please note that it is very hard to leave negative feedback for the general public to read. One needs to consult “ConsumerAffairs”, “Trustpilot” or know about the “Google listing” for TURO Inc. in San Francisco (111 Sutter Str # 1300), CA, USA. The TURO website only lists positive reviews and masks all other comments. You will always end up with the short end of the stick regardless if you are a guest (renting customer) or a host (car rental supplier). I have experience with both.

Great get around Hawaii car! Easy pick up and drop off. Good on gas and easy to find parking because the size is not too big. We were a group of three and was able to fit all our suitcases and when it was time for the beach, we had no problem fitting, cooler, 2 boogie boards and 2 bags with towels and extra clothes.

From booking the vehicle to talking to the Host, to landing in Tampa Airport to walk to the car, everything was perfect, I've had no problems, I would definitely recommend this to my friends, it's overall a very satisfying experience, Turo and Ahmad the owner of the vehicle, I'm more than happy and would love to use Turo App for my future travels. A big thanks to the host for his great hospitality for having a clean and nice vehicle, everything went smoothly, I love the car, I wish I can afford to buy one, one day, but I don't make much money, if Turo can buy me a car I would be overwhelmed, again thanks very much for excellent service.

Great first time experience! Henoc provided excellent customer service. Highly recommend! Would rent from same host again. Easy pickup and return. Very convenient, easy, and smooth transaction. Will use Turo everytime I travel in the future! Much faster using this service than waiting in a regular rental car line and transaction process.

A renter left my car in disarray with mud, fur, dirt and grime from then ceiling to the floor as well as an empty tank of gas. Turo asked me for further information, which I provided, and they declined the request for a cleaning fee and the gas money. The renter also put 800 miles on my car in two days. Do not rent with Turo. They will not help you when your car is ruined. Terrible company, terrible service.

I rented Elliot L's Chrysler town and country mini van on August 24th 2021 with TURO. On December 19, 2021 he messaged me he had to cancel. This is less than 2 weeks before our trip to Hawaii where rental cars are very hard to get. Especially on the island of Kauai. His reason was "I need to raise the price." He was also combative over a Turo messaging app and very rude. This is not his first cancellation. In fact it's 3 in the last 4 months. TURO also communicated with me and asked if we could rebook for the higher price. Really??? Once an agreement is made it should be honored. I would not recommend Elliot L or Turo to anyone. This was first and last experience with Turo.

Was in Reno, NV for several weeks for work, and used a local Turo twice- once for a fantastic trip to Lake Tahoe, another to check out some local hot springs and running errands around town. Easy process and very affordable. I wish and hope Turo comes to NYC, currently only in neighboring New Jersey.

Lee was a very helpful host, of his beautiful convertible. Lee was very prompt on answering questions. Would highly recommend Lee, and his very nice car.. Loved cruising, right on downtown New Orleans. :) The car was easy to get to and checking in to and checking the car back in was simple. Lee made our trip very delightful. Would like to take a cruise to the ocean in the car next time.

Great vehicle, delivery and return. Our hosts were excellent. The car was in great shape and well cared for, with great features even for a ten year old car. Communication was also very good. Keep up the good work, and Happy Holidays to all.

Great people & very helpful as needed. I like the fast service they provide & responsibility of they help. I've rented twice & each time everyone was good & help. I got the uppermost service that I needed. Yes I will refer other people....Thanks to you guy

You can only get 40 min of drive time and 55 miles before the car battery is empty and it takes hours to charge back to full battery. You don’t even get the full 55 miles. This was my worst car experience ever.

Car selection was great. I was able to find a good car that fits our needs for a reasonable price. Owner of the vehicle was top notch. Car itself was great. Service was much better than last time. I am glad I gave the application another try.

Car selection was a breeze. Great filters to find what I needed for my trip. The vehicle I rented was in Great condition with an amazing host. I had to adjust my rental time and was super easy to do without any hassle. I definitely will book another car through Turo. I strongly dislike using Hertz, Enterprise etc. It's Great knowing that the money I'm paying goes to people rather than huge corporations.

This was a great experience. My car was in the shop and I needed to attend a birthday party which I committed to. So Turo and Drew helped me to keep that commitment and I am looking forward to using the service again.

I decided I would like to have a car at the last minute. Turo provide more than 1 car available with one hours' notice. The cars have always been clean, comfortable, safe and personally cared for by interested owners. Car good and conveniently located.

Had the most greatest experience with my last ride. The host had the most greatest customer service I have ever experienced. He made sure I had everything I needed and made sure we were always on the same page. The car was the most fun I’ve had.

My first rental with Turo was great, with a smooth rental and great communication (host was "Vadim"). I rented again and it was terrible, and the car owner ("Jackson") and Turo switched cars, lied and stopped communicating after I was promised a partial refund (which I never received) for the switched car and terrible experience.

Had not a problem at all. I have a good time and my provider did outstanding job. We communicated thru the message system, coordinated to drop the vehicle off and pick up in the same place. I will definitely use service again.

Kirt was great! Car was great. He always responded quickly. Pick up was smooth, as was drop off. Turo, overall is usually always a great experience. Never had any problems. I tell everyone about turo, I will continue to use.

Don't let your cars get ruined by Turo's APPROVED guest list... Once there is a issue, Turo just raises their hand and will ask you to go fly kites....these guys will approve any guest to make money on your assets...and will not take responsibility when things go wrong...

Fantastic car. Very responsive owner. Car was beautiful, clean and in great working order. Owner responsive to a question about the car during the rental period too. Received many compliments about the car. Easy pickup and delivery as well. Right at the airport.

I have been skeptical of anything that is not mainstream...until now!!!! This was my first Turo and Nick ** was amazing... I would do it again in a heartbeat! Please send me many coupons to share with friends and family members.

The host Ghulam was a great! Great communication! The car was perfect for my group of 6 visiting Miami for a birthday trip. Our flight back to NJ was delayed and Ghulam was more than accommodating by extending my check out time free of charge. The van was clean and the check in/out process was seamless.

It was horrible experience. The advertise was it was all wheel drive van but in reality it was none and has it snowed in Calgary. I was not able to go anywhere and I had to arrange another way to get around so I would like my money to refund.

Excellent trip in the Tesla Model Y! The only downside to my trip was having to pay the fee for the parking garage at the airport but I was able to return it on less than full charge. Using the auto-drive feature was great. I would suggest for Tesla’s a short video on how to use its features would be nice.

I had requested a car from SAT (San Antonio Airport), arrival time of 2330. The car was placed at another location. I am not from San Antonio, did not know where a shuttle had taken me, but it was away from the airport. I had been in touch with L** regarding the vehicle, and it was problematic from the start, he lied about my needing to get the app to have access to the vehicle, (the site suggests getting the app). He became difficult to deal with, did not want to communicate further after I pointed this out. I returned the vehicle to where I requested, the airport, and was charged a fee. I pointed out to Turo how unprofessional L** had been, offered to show the exchanged texts, but they were not interested but instead pressure getting the app. I would be very careful doing business with this company. The car can be left anywhere other than where requested and you have no choice and will get charged a fee.

My experience with Turo has been a pretty well experience. I've been using Turo for about 2 or 3 years now and the car selection and deals with cars have been great. Best used and will continue to use for present and future trips. Hopefully I could get a sponsor for Turo for my weekend getaways.

Had a last minute reservation cancellation with someone else and reached out to Bawse Life Exotics. They had a pristine Maserati ready for me to pickup an hour after I reserved the car with them. The whole process was a breeze. Huge props to Ricardo, will most definitely be doing business with them again.

The host was very professional and accurate with replying back. The rates were great for last minute booking since it fell on a holiday week. Better than hotwire or any other rental website. I would book again with the same host or any other. They are very nice and respectful.

If you’re looking to rent a car then Turo is the way to go. It’s much easier to get the car and the whole check in process is quicker than an ordinary rental car place. If you guys know about AirBnB it’s basically same concept except it’s with cars.

This company Turo is the pure fraud. They steal your money. They live on stolen money. Providing not registered cars. Demanding you to drive cars with no registration and no brakes. Refuse to answer your complaints. Not stay away but RUN away asap.

I rented from Turo in Miami from 11/23-11/26, on 11/24 I had a flat tire, luckily there was a spare and was changed by a Road Ranger. The host did not have another vehicle so had to return the vehicle on 11/24 less than 20 hours and 90 miles. The host had the tire replaced and asked to split the difference which I agreed to. Turo is supposed to refund me the difference for the 2 days, the host agreed that the vehicle was retuned on 11/24 and should be charged for one day only. I've since been chasing Turo bouncing from department to department to get my refund. I am not paying the HOST for the tire and TURO not refunding me for the unused time. Truly messed up company Turo, bouncing your call from Department to department, from Chat to phone to email to chat. 5 days and 8 hours later they are still unable to find my claim. Unfortunately I am going to have to dispute this charge with AMEX. An extremely poor customer service

Absolutely wonderful experience. Owner was professional and responsive. SUV was phenomenal. The drop off process was easy and efficient. I also needed an extension of time.. It was also a breeze to complete. I will definitely use this service again in the future. It's convenient and relatively inexpensive.

On the morning of Wednesday, November 17th, at 8:20 am, I arrived at an address in Seattle to pick up a 2009 Chevrolet Express passenger/cargo van from a Turo verified host offering the vehicle for rent. I found the host vacuuming out the van prior to my taking possession and he pointed out at the time that the driver's side seat belt appeared not to be working (the red latch cover that operated the lock/release mechanism was loose but still present on the driver's side) but, if the tongue of the buckle were pushed in to a certain point, it would effectively latch. With this understanding, I took possession of the vehicle, allowed the host to photograph my driver's license and insurance cards, agreed to return the van with a full tank of fuel, and then began my trip. I was also notified that there was a 200 mile trip limit on his van and that any mileage over that would result in a .$40 cent per mile fee. I told the host that I understood that condition.

I got a flat tire during my trip, follow the instructions for roadside assistance. I did not submit any photo right away, later I got an email saying that after reviewing photo it was my fault and I had to pay for the service, so with no photo Turo review the photo?, Then I submit the photo explaining that it was wear and tear, I got the same response plus I was told that the car was broken down because of me, it was not true so I write back saying the car was OK. Just the tire, I got an apology from turo for being so incompetent but still being charged for roadside assistance, I bought 2 new tires and pay half and half with the car owner as the tires needed maintenance. I don't understand how turo does not cover roadside assistance at least, I was thinking to become a host before this happened, good thing was just a tire but not sure what would happen with something worse as a mechanical issue, so first and last time using Turo.

When I picked up the car, it was parked so close to the vehicles next to it, I could barely open the door to get in the car or put anything in back seat. The trunk of the car was really dirty. There was dirt in other parts of the car to the point I hate even touching the steering wheel to drive it. The steering wheel was sticky and the car smell like it was owned by a smoker. The cupholder and other areas had cob webs in them as well so I definitely dreaded buying food and storing it in the car. The windshield was cracked and there was tape on the brake light. The car ran fine the first 2 days of my three day rental.

I wouldn’t recommend Turo to anyone. They deleted my account back in April but they saved my personal information and didn’t tell me upfront about this and accessed my account and took funds for a card they were not even supposed to have on file. It’s now November and they are saying my account is restricted and I shouldn’t still have an account when they had sent me emails saying my account was closed. Beware if you decide to do business with them everything is fine until you decide to close your account I am very dissatisfied.

11/20/2021 - We have friends that use Turo when traveling. We decided to try it. My wife went on their website and reserved a Chevy SUV from Michael M in Tampa Florida. We live in San Diego. Got up at 3am to catch our flight, had a layover in Houston, got to Tampa at 6pm. My wife had been in contact with Michael a couple of times letting him know when we were going to be picking it up. The day we flew in, we could not get a hold of him. He did not answer our texts nor return our phone calls. It costs us $35 ($30 Lyft ride + $5 tip) to get from the airport to his place. He was nowhere to be found, it was now 7pm and it was not the safest neighborhood. If my wife were by herself, it would not have been a good situation. We called Turo, they couldn't get a hold of him and now we were at the mercy of the "Legit" car rental companies to hopefully get a rental.

Very bad experience using Turo, I would not advise. Was mislead by the Host about having a driver on the rental and when I could not change the driver to her they would not let her pick up the car and also charge me a very expensive cancelation fee. Customer Service was absolutely NO help! After being lied to I was still charged for a car I could not use.

Turo RENTER BEWARE! Flat Tire on 11/11/21 at 5:15pm. The host was amazing. The car was great. The Corporate Company is AWFUL! Based out of California and their employees do not care that a family of 4 is sitting on the side of the highway in the rain for 3 1/2 hours it is not their problem! We finally found an amazing Tow Truck company to come help us and it was $556. I have tried for DAYS to get to speak to someone to be reimbursed, their solution it is the host's problem. Go to the host!

I had an excellent first experience with Turo in Massachusetts, and went on to recommend it to friends and family. The second time I tried them, in California, was a deep disappointment. I got a flat tire in the middle of the heaviest rainstorm in recent memory at around 10 pm. Despite calling their roadside assistance several times, I got no response. Finally I had to pay a private towing company $325 to help get me to the nearest station. Despite sending Turo screenshots of my calls to their hotline, they did not respond for nearly 2 weeks and in the end summarily declined my request for a reimbursement of the towing charges. Wouldn't recommend them to anyone now.

My experience with Turo is always a good one, there is many vehicles to choose from in various areas and it is quick and convenient to rent a car whenever I need to do so. I highly recommend turo over any other rental company.

The car was clean and nice to drive. She left easy instructions to find it and it was easy to drop back off. Great experience and I will continue to support Turo for all trips I take when needed cars are available.

Turo did a good job as did jts rental provider in Miami. Very happy. The last two have redeemed what was a strong reputation that was momentarily blunted by a horrendous experience in Austin. Great work again - I love the variety of vehicles and generally great service. Airport curbside in particular, that you find hard to get with Uber and other Rent-A-Car companies.

I've both rented out my car and rented others on Turo, and always had a great experience! It's a really great way to connect people together for car sharing, and gives the opportunity to get some really cool cars that would be a lot harder to find via a traditional rental service! The app makes the process safe and easy!

One of the worst experiences I have ever had with a rental company. The insurance claim process is a scheme and does not cover what you think (read the fine print!). They never gave me ample time to resolve the issue with the host and instead quickly decided to go through my personal insurance including $200 of administrative and process fees for the claim. I was very disappointed with the miscommunication between agents and I will no longer be using Turo again.

Alvin was great at communicating and the van was in excellent condition! He even provided gloves, a hand sanitizer bottle and wipes for the car! Very thoughtful especially during these Covid times! Van was easy to drive and the AC worked perfectly as well! Thanks for the recommendations! Much appreciated! We will definitely rent again from Alvin when we come back!

I had the best experience using the TURO app. The app was very easy to navigate and the Hosts are very active and responsive when you need them. Definitely recommend without having to deal with rentals at the airport. You get what you book for!

Mr. ** was very nice and patient with me. He assisted me with the process, knowing it was my first time. I commend him. Very nice vehicle, well worth the price. Easy process. I wanted to return the vehicle early and he allowed me to. I recommend his services! He is awesome!

Great Host, Very Accommodating, The car was amazing!!!! Smooth driving and very nice luxury sports feel, has a nice sound system with Bluetooth which was a plus for me! The vehicle was pretty good on gas as well definitely recommend to anyone!!

First time I used TURO and it was a nightmare. My car was cancelled right as my plane landed leaving me high and dry at the airport. No other cars available to rent at Dallas Love Field. Would never use them again. Customer service agents barely speak English. Should have known better and used a reputable rental company rather than try and save money!

I think that you are getting ridiculous with the fees. When I first joined Turo in 2014 it was so much more reasonable than now, I think this is getting like Rental Car Agents. Trip Fee was only charged for the trip. Not daily fee.

Great experience, very clean and easy to pick up and easy drop off. Very comfortable with the process with it being my first time using the app. I will be using it again. Thanks you! Hope you have a good day

My host didn't communicate well with the pick-up and drop-off process. He seemed very rushed and frustrated when we picked up in person. Then on drop-off, he didn't show up because he misunderstood what 3:45 in the morning meant. It was pretty stressful and complicated. We also booked with free delivery, then a $100 delivery fee was added after we updated our reservation due to a flight change. Overall it was way too expensive for all the hoops we had to jump through. We are thinking about just going through Hertz next trip.

I was charged for something I didn’t do and I also can’t get in contact with support at all. Also did I mention too. My account was closed and I’m stranded out of town. I expected way more from Turo due to the fact I’ve used them so much and also referred people to use it.

When we discovered on the last day of our trip that the insides of the two front tires on the car we had rented via Turo.com were bald with the steel belt showing, we felt thankful to still be here and couldn't believe we were in this situation. The host of the car had been on the Turo site for a long time and had rented his car out many times...maybe too many times. We drove over 1,000 miles on steep grade highways with limited shoulders to pull off onto and few guardrails for safety throughout the state of Colorado. We also took scenic byways with sheer drop-offs, such as the Million Dollar Highway. Our trip ended by rerouting to a larger highway in order to locate a tire store.

From the pick up at the airport to the drop off, our Turo experience couldn't have been easier or smoother. Brandon and his Mitsubishi Mirage helped make our trip a success! Thanks, Brandon and maybe we'll see you next time we're in AZ!

I was very pleased with Turo and how simple it was. The fees were acceptable and my first rental went off perfectly. The car was nice, the person who owned the car was more than professional and it made my trip easy on me when I was already dealing with a lot because of my mom being sick.

I would like to know why are you guys/the people that are renting, charging delivery fee, but I had to go and pick it up in a Lift.. That's not fair and it is misleading.. I paid 40 extra dollars for something that I didn't get.. I asked several times why am I paying 40 dollars and never got an answer.

I've been very pleased with Turo until just now. Late July I used Turo in Oklahoma City. While driving another driver struck my vehicle and left the scene. I filed a police report. My insurance paid repairs no problem. Months later I am being notified that the host is attempting to sue me because he lost revenue during the time it took for the vehicle was repaired. I will never rent from Turo again.

First time on Turo, and first time with a Tesla! Was nervous at first, but the instructions were very clear, the car was clean and very smooth drive, and the charge was less than expected!! Can’t wait to rent again!

Great experience. The host was a great guy and I will be doing more business with him. Love the app. Will be using it all of the time. Fast and real easy to use. Also a real good car line up plus the car was very clean and smell real nice. I would like it if the app gives the customer better deals and more miles. Brandon was one of the best host. I had a real great experience.

Great platform I have been using since 2017 reliable vehicles in my area with great hosts. New cars updated daily. I would recommend the Turo platform to a friend. In fact I have. The only thing I would change is the rewards 10 rentals to like 5.

Pick up and drop off were easy and reliable. Discrepancy with toll charges pending. I was unaware that there was an EZ pass mounted and used my own, thus paying twice, but the host is trying to help. Car was clean. Had to put air in the tires twice but everything worked. Overall a good experience.

Billy had a great car, super clean & great customer service. I had a change of plans & he delivered my car to me! I would recommend Billy for his rental anytime! This was my first time using the TURO app and it was a breeze! Thanks a million!!

I’ve been using Turo for at least 3/4 years now and have always loved it from the start. I’ve never had a bad experience with a rental host, and have never had any car trouble from any of the rentals I’ve booked. I was recommended by a friend and have never looked at traditional car rental companies the same ever since.

I’ve used the app a few times now and each experience has been a breeze. Everything from setting the account, finding the car and setting it up and communicating with the hosts. Easy peasy lemon squeezy. Brilliant idea for an app.

The host cancelled my rental four hours prior to start time. Because the rental never occurred, Turo does not allow us to write a review and warn others of the cancellation behavior. Then to add to the fact that I now don’t have a car, Turo customer support just says, go ahead and rebook. But I have no assurance that booking will work, and I have to spend another hour with support while I am trying to get to my flight. All of that stress and inconvenience would normally mean a company would apologize and offer something to keep their customer happy. Not in this case, no discount, credit, apology, nothing. I have gone from referring everyone I know to rent through Turo to telling everyone NOT to rent from Turo. It’s just too risky and not worth the hassle.

I rented vehicle through Turo and that part went well. Fortunately the vehicle owner is a nice man. Unfortunately while parked in a parking garage the vehicle beside me opened its rear door and damaged my vehicle. 3 scratches on 1 door. I placed a claim through the Turo app and was charged $1500 to my cc. For 3 scratches on 1 panel! The Turo claims department won't answer calls, emails or messages. Even the vehicle owner said he felt the amount is 4x too high!

2nd trip I’ve used Turo and have not been disappointed yet. Turo has met all my travel needs and I am grateful for this. The vehicle selection is great and the prices are unmatched! A lot of these prices for certain vehicles you cannot get at local car rental businesses. Turo is amazing and I recommend them all the time!

I’ve used Turo all over the country for years and I love it. I’m based in NYC, so it’s been difficult to find affordable cars close to Manhattan. This trip was perfect! Luisa's car is in Jersey City so very easy to get to. Clean, easy to access and fun to drive. I think she will be my “go to” and I can start thinking of other trips in the future!

I rented a Toyota Supra for the second time so far, Jeffery was amazing both times, easy pick up and easy drop off, was in and out within like 2 minutes. Car was great and he replied very quickly if I had any questions about the car. Definitely renting from him again. Would rent a lot more from other places and people but the fees just sky rocket and end up paying double of what I thought I would, that’s the only thing I don’t like.

Everything went smoothly and the car was very clean inside and out. It was an effortless booking, easy and convenient, contactless pick up, and seamless return. The host was available and accommodating and the pick-up/ drop off location was within 8 miles of the airport, which made things even more convenient and easy. I will definitely rent with him again if one of his cars are available.

Great follow up to get me a follow up car at the 11th hour after a guest had wrecked their car. Appreciate the follow up and getting me quickly into a new car. I really appreciate having the option of Turo for my travel. Thank you.

Clean Car with low miles. Premium features such as; leather, nav, premium sound, and everything you expect from an Acura! Everything about the rental was 5 stars! The car, the host, the experience were all top in my book. You should rent this SUV.

Car would vibrate badly at 45-55 mph but fine at higher or lower speeds. Most driving was on interstate so not a big problem. High beams small problem. Very good pick up drop off procedures. Response from owner was superb.

This whole experience was terrible. We got to Florida to pickup the car. The car was extremely difficult to find and the host did not speak any English to help us out. The first day driving it sounded like the car was falling apart and then the ABS light came on. We let her know and she came to trade us cars but we could only have it for 2 days because it already had a reservation. So after having it for 2 days she brings it back exactly the same, light still on and translates to us that it's all fine and the light will go off. On the way to our next destination the car begins to breakdown in a sketchy neighborhood. As we check the car, and old reviews we see that it's missing MULTIPLE lugnuts on each tire, the horn does not work at all, the brakes barely do, and the ABS light is on.

Zero stars if I could. The first month I started renting my car my second guest that ever that booked my vehicle got in an accident during their trip. This person decided they were going to try and fix my vehicle themselves as they did not add insurance coverage to their trip. The guest extended their trip, not notifying me of the accident I approved the extension. I would have never extended had it been directly reported to me as is stated in Turo's operating procedure. The guest told me that there were no issues with the vehicle when I reached out to him.

My experience was amazing! I love Turo app to the fullest. I just wish Turo will give more coupon discounts in the future. I wish I could save more money. Could you guys please come integrate a better experience by create a point based rental and also include more coupons. Thanks.

My experience with Turo is always amazing! The app is easy to use and the people respond in a timely manner. They are always easy to work with too. I’m a repeat customer and will keep coming back. Thanks Turo!

Turo might seem like a cheaper alternative but the user needs to be aware they could still get stuck with surprise invoices- even if they bought the 'insurance'- if they have issues! *BUYER BEWARE*!!! I bought the basic insurance and had a flat. After being directed to use the Turo Emergency Roadside Assistance- and being told my issue was 'covered'- upon arriving home I was hit with a $223 additional invoice! I then spent 3 HOURS in various chats, being redirected *numerous* times (chat log to follow) trying to resolve the matter. End of the day, they basically said 'tough- pay it'. You might think it's cheaper, but unless you know for a fact there will be no issues, it ISN'T! Chat log covering 3 hours: Bot>Jose>Yeliver N>Andrea E>Rodrigo B>ERA Bot>Richard M>Bot>Nester G>Romina A>ERA (again!)>Duvan S>look to email: pay it or else

Turo is great. I can select almost any car I want rather than what’s available at standard car rental vendors. The app is simple to use and the cars I’ve rented are very nice. Thanks Turo for providing this opportunity.

This was the quickest, friendliest, easiest, rental I have ever experienced!!! Great working car! Clean and ready to go. Exactly as described! I will use Mathew and the TURO app again, and again!!! Thank you! Also, it saved me hundreds over a traditional rental car company!!!

Hosts were very helpful for my first time using Turo and made it easier with picking up and dropping off the car. Am glad I ended up using the service and have further plans to use again in the future.

As a host, renting out on Turo is profitable ONLY if you know the ropes - only rent out an old low value car. There are many hidden costs to renting out, especially the fact that Turo insurance comes with fine print - all plans except the '60' plan are only good as catastrophic insurance. They don't reimburse you if the guest dents your car or causes scratches smaller than 3 inches. A renter returned my car with 10-20 scratches (each about 0.5 inches), and Turo refused to compensate me for the significant cost to repair ($3000?) because each gash was less than 3 inches! Not worth the $100 I earned for the trip, not to mention the time spent cleaning the car, and inspecting it, etc. So it's only worth listing an old $4,000 value car.

I do like to work with Turo for rental cars as I have had great luck and have enjoyed driving hosts cars. My most-recent experience was similarly lucky with host Michael in Atlanta with his Chevy Malibu, which was late-model and beautiful and had just been detailed so it looked great when I picked it up. Little things like personal preferences as to vehicle customization specifically tinted windows aside, the overall experience was excellent and much cheaper than renting through Enterprise or Hertz or a big corporation. I still had questions of Turo as to insurance coverage, specifically liability-, collission-, comprehensive-, medpay-, and other coverage but insurance companies thrive off being complicated as to coverage so perhaps not Turo's fault.

The app is very functional and easy to use. I liked the ability to filter the results in various ways. Adding photos of the as found and as left condition made me feel well protected. I do not see where I can check out the review the owner left of me, I do want that ability.

Very easy app. Rented my first car for my wife bday. Car was dropped off and picked up. Communication was easy as well to the host and simple directions when checking out the car after use. Will definitely start using this app a lot more. Thanks.

Ever since I stumbled upon Turo back in 2017, I haven't used any other rental company since. Turo is so convenient, the cars are WAY better, and it's just a seamless process. If Turo could implement some sort of incentive program that would be amazing. I use Turo A LOT and it wasn't until recently (this summer) I received a $100 offer off of my next rental. The random I've spent well over 5K in renting vehicles with a top rating of 5.0 but I don't necessarily feel like I am a valued customer. I also feel like host should be penalized for last minute cancellations. This summer during my August rental, the host cancelled last minute and it was such an inconvenience trying to book another vehicle that could accommodate myself and family. Working with the customer service rep wasn't the greatest and I tried to escalate this to a manager and it just very frustrating. Nonetheless, it hasn't deterred me from using Turo.

Support staff was excellent. Almost every agent I spoke with was excellent. However I find it ridiculous that the Turo policy for a cancel/rebooking does not fully cover the expenses associated with switching to a different vehicle/an upgrade. To have to fight for that was needless. Time is what is really important to most people on vacation, and to have to spend hours and $$ traveling back to the airport to pick up the new vehicle (so I could drop it off and go right to my flight as planned) was unbelievably frustrating. Here's what took me a long time to learn:

As my title said, don't trust this company. I booked a car 6 months in advance of when I'd need it. I got an email less than 36 hours before I was supposed to pick up the vehicle, they canceled it and magically said they could get me a car for more than 60% more than the price I paid. This company is a scam. Do not book with them and do not believe them. Pay the extra money and book with reputable car rental location.

Turo has been good to me. The only flip side would be the host listing ghost listings and lying about putting gas back when it’s evident the guest has done so! Other than that I have no complaints! The car selections are awesome.

Zero star rating. Our first & LAST Turo rental. There's a good reason this company has an F rating on the BBB site. I wish I would have looked at reviews online before trying out this company. If considering renting a stone grey SR CVT Nissan Kicks 2021 from an owner whose name starts with a "B" in Oahu, I STRONGLY advise against it. Reviews show 5 star ratings but in reality, we were asked by the host to leave a positive review & star rating and after doing so, we were thanked and a few minutes later sent a notification of a damage claim. It only takes one online search to see how many of these "hosts" are willing to make false claims & wait to see how much they can rake in from you and/or your insurance company.

Worked out great. Very convenient drop off and pick up. Vehicle selection could be better in some parts of the US. I would recommend this to my friends and family. I think you guys should do more advertising for Turo. I’m even thinking about getting a car for the service.

The transaction was really easy to complete. The app is easy to search through and communication with the car owner was super easy and they responded quickly. I will always use Turo and not a big rental company. The car lender was really trustworthy and nice.

Everything about this experience was beyond our expectations and it all started with the owner of the vehicle, Karl. We can't say enough wonderful things about Karl as a human being as well as his extraordinary car. We will be back again. :)

Hosts beware! Hosts beware! I rented my Chevy Express for 3 days. When it was returned, the renter exceeded the mileage limit by over 300 miles and the interior was completely trashed. I submitted an additional invoice to the renter per Turo’s instructions. The deadline came and went and the renter simply ignored it so the claim was “elevated” by Turo. This morning, I received a notice that Turo denied my claim because I did not submit pictures PRIOR to the rental. I sent before and after pics of the odometer but neglected to take before pics of the interior. (I didn’t think the interior pics were needed since the van was new. Besides, no one would have accepted the van in the condition it was when it was returned.)

I love Turo app. Just renting high end or my dream car for a day or weekend is awesome. My hosts for the most part has been amazing and friendly, helpful when renting the cars, but you can tell if a owner/host is on here to make extra money and don’t care about costume service (sad). But overall, No complaints.

Love using the Turo app for all of my auto needs while traveling… I have used Turo from California, Arizona, New Jersey & Atlanta and have not been disappointed. I would definitely recommend to a friend or family member to use.

The Turo help desk helped me when a few hosts cancelled the trip. That was helpful. For the trip itself, no problems and enjoyed working with the vehicle owner. I've used Turo for years and been happy with the customer service and value.

Overall Turo has been the best option for me in car rentals, especially during the pandemic. We have had some issues in the LA area in the past with not getting our rentals on time, with almost a 3 hour wait but the attendants took care of us for the troubles. Most definitely would use TURO over the normal rental companies.

Had issues with the car right from the beginning that were maintenance related and absolutely should have been fixed before renting the car out as a matter of safety. Had the tire wall blown out while we were on the highway we could have gotten into a severe accident. Spent hours of our trip waiting for the car to be fixed and told the battery was fine even though we're pretty sure they never actually checked and spent the entire trip on edge worried the car wasn’t going to start as it had done previously. We felt we should’ve at least been entitled to a partial refund due to the fact that these issues were 100% preventable and it made our trip a lot more stressful than it needed to be.

Great platform. I was very pleased with the whole process. Real quick and simple. No hassles. I would most def recommend anyone to use Turo for all their car rental needs. I've been a customer for a while and never had any dissatisfaction.

The car owner confirmed when the reservation was made. Checking the day before my trip I noticed the reservation was canceled. Turo was helpful but the host said his vehicle had been wrecked but he never contacted me. I think he is a scammer.

Great company, easy to use, less fees and very reliable. Those people making their cars available is very clutch! I appreciate the kindness that I have experienced this far! Be sure to check the descriptions prior to renting for things like mileage restrictions. It is important to know your limitations on the vehicles. Thanks for a great experience.

I'm able to driver luxury cars with ease!!! I'm in the process of purchasing another vehicle and Turo allows me the rent any vehicle I choose to have an idea of what I may want! I travel out of town often and love flexing in the newest vehicles! Thank Turo!

Outstanding service from Rae. Pick up and drop off effortless. We will definitely rent from 5 Star Host Rae when we back on Maui to visit our Ohana. Met curbside at the airport on arrival and drop off. Truck was functional for our activities Surfing, SUP and getting around Up Country.

I’ve always had great experiences with Turo. Depending on the specific situation I’ll choose Turo over a traditional car rental place. It’s also nice to have a more personable service and create relationships with owners that you rent from several times.

One of the best apps to rent cool cars, prices are good and people are friendly. I just have one thing that could be better more promo codes and lowering the trip fee but besides that everything is amazing and I love Turo.

I used Turo in May of this year as a driver. I created another account to use with my business email and it made it so I was unable to drive their cars anymore. I liked the car rental options before but working with customer service has gotten me nowhere. They request the same documents over and over after you have already sent them. It was a big let down seeing as I had just recommended the use of Turo for my entire company.

We have used Turo numerous times and every time is a great experience. It is so easy and so affordable and we have had absolutely fantastic hosts every time!! Keep up the good work! We travel quite a bit and never consider any other way to rent a car. We recommend it to all of our friends.

Being new to Turo I was apprehensive. Needless to say my worries were put to ease once I communicated with my host, Thomas. He quickly responded to all my questions. His excellent customer service exceeded any expectations. The vehicle, Honda Pilot, ran like a champ and we fell in love with it. I will be recommending Turo to all my family and friends.

I'm rating TURO now, not any of the cars I've rented. The cars have been great. Turo is a different story. Turo doesn't give a ** about listing accuracy. I usually search for cars with manual transmissions. When I do, 75-90% of the cars do NOT have manual transmissions. The search feature simply doesn't work. I have notified Turo that these cars are listed incorrectly. I might even be satisfied by blocking certain cars--even though they're not manuals it might be enough to block them so I never see them when I search.

I had a ball using Kenneth’s Slingshot to go to my parents in Victoria for the weekend. I used Turo several times since the company started. I have either used it to rent vehicles to enjoy that are exotic or sometimes when I’ve needed it for business. Thanks, Tonya **

Have had several rentals with Turo and my experience has been nothing less than superb. Every rental experience has been easy and fast from check in to check out. Excellent car selection with every type of price point. Would definitely recommend to anyone.

The experience was quick fast and easy and I love renting from Mohammad! Always on time and easy to work with. Just a suggestion the car I rented should go for maintenance. The car felt a little rough to me based from the other rentals I have had from Mohammad.

I have used Turo for several years now and have only had amazing experiences with the vehicle rentals. Would recommend to anyone… especially with the cost of traditional car rentals rising. Regardless of location, or car type, Turo is unparalleled.

Easy to use. Car selections are fabulous! Hassle-free. I definitely refer family and friends. No waiting in lines for a rental and guessing what car you get. You get what you select using Turo. No extra cost for additional drivers!!

I rented a car from Michael ** and I was charged $150 for a smoking fee. I never smoked in the car. I placed my pack of cigarettes in the cup holder and some tobacco fell in. Doesn’t smell like smoke or ashes in the car. So I told them if by mistake someone steps on a cigarette and didn’t notice it and it falls in the carpet they're going to charge you for smoking. I rented the car so I step out the car to smoke a cigarette and placed the pack in the cup holder. So that’s considered smoking.

I had an issue with not being to get ahold of a owner after picking up a vehicle. It was very hard to get ahold of customer service. The first person sounded like they had a rooster crowing in the background. It was unnecessarily frustrating and took a long time.

Wonderful trip to Las Vegas and Turo owner, Howard, was great to work with. His vehicle was as described and overall experience was excellent. He was very accommodating and made me feel comfortable. I will definitely use this service again the next time I travel.

Turo, is a total racket. Do NOT get involved with this company. You will get burned time and time again. You will pay too much or not get paid enough. If something the guest brings a car back damaged (which is against their terms of service) if you don't have your own coverage you have to pay for the damages. The amount of trauma guests and hosts experience aren't worth it. RUN RUN RUN from this company. It's a scam. It's a scam. They don't care about you. They don't honor commitments. They say one thing and it turns out to not be true. They don't compensate you for THEIR ERRORS. I cannot express to you enough to USE A RENTAL CAR COMPANY. USE A RENTAL CAR COMPANY. FYI. If you do choose to use ** your credit card or personal insurance doesn't work with them. Get FULL COVERAGE. COVER YOUR BUTT because ** will not help you.

I’m a over the road truck driver. I stay out on the road 26/30 days. Owning a car is pointless. With Turo I’m able to rent a car for as long as I need. The app is pretty straightforward and very convenient. Unlike the traditional car rental places that require you to use a credit card. I highly recommend this app!

My experience was amazing. My host made me feel welcomed and gave me different activities to partake in, while being on vacation. This made me more comfortable and almost like a local. The car was a perfect pick! Thank you again!

I have used Turo twice, and both times it surpassed my expectations. I would recommend to anyone looking for a vehicle when away from home. This will probably be the only way I’ll go from here out. Check it out for yourself, you’ll be glad you did!

This was my second time renting via Turo. As the first time, it was an excellent experience. There was a variety of vehicles available in my area. Finding just what I wanted was easy. I am considering buying a certain vehicle and I was able to find it on your website to rent. Thank you.

I really like that when I took a late flight that the guy renting the car was at the airport waiting on me. So I didn't have to wait for the next day for a rental.... It made me feel safe late at night knowing that someone was connected to Turo was there...The car was nice and clean and really reliable.

Was easy. On time. Car was great & clean. Website easy to navigate, browse, book, message owner. Convenient pick up & drop off. Beat prices at airport so saved money. Good mpg so saved there too. Would do again & recommend to others.

This was the first time I used Turo and had a great experience. The owner of the car was exceptionally nice. The car was a 2021 Kia with only 8,000 miles. The car was delivered exceptionally clean. The owner was willing to drop off the car and pick up anywhere I wanted on the island. I will definitely consider using Turo in the future.

Turo is great! The experience is amazing. The easy of renting a vehicle is so easy and very descriptive. Plenty of the owners of the vehicles are really nice and are always willing to accommodate your needs. The financial process is also very easy.

Could not have been easier. Almost felt bad as we headed to the parking lot versus rental car lot. So easy. Not to mention the vehicle choice was endless. I ended up selecting an SUV - Porsche Cayenne, it was perfect for 4 adults. Extremely easy to select, communicate and drive. I broke up with Hertz, Budget and Enterprise. I am in love with Turo!!!

My experience is one of the worst. I flew to Chicago to pick up the car, but once the host found out we are ** he cancel on us. We told of we will be late and arrive at 3:30 PM. And he was really nice and text us no worries. Once he found out we are ** he text us to tell us he cancel it. Please if you are ** don't rent from Turo.

I've used Turo a number of times both locally and on vacations. I've had nothing but a positive experience on every occasion. The service is user-friendly. The selection of cars always meets my needs, and the prices, especially during Covid, have been more than reasonable. It's convenient and usually beats the experiences I've had with traditional car rental companies. I always find what I'm looking for. I'd highly recommend you try them out. It could be the end of car rental companies for me.

My experience with my host was exceptional! Will most likely rent from her again. The only experience I have with Turo is the Turo app. I would say the app is user friendly and responsive. It has clear and concise ads with cost.

I really like renting a car from Turo, thank you to having me. I like the selections, the conditions of the cars, also many of the owners are great and polite, some need improvement, I would love to receive some discount to rent more.

Very upset. Booked the car. Came to pick up. After waiting over one hour been told that verification failed. I did a nose surgery. I send them pictures from and after surgery pictures. Agent Miguel said, "Yes I believe it’s you. But I am sorry your account is block. We will send you full refund and will ask other departments to unblock your account quickly." Guys make sure you don’t do any type of surgery otherwise you will end up in the street without car. Very upset and rude for providing such low quality service.

Everything was smooth and car was perfect. It was so easy. There was an excellent choice of cars and Brandon, the owner, was very attentive and answered all our questions within minutes of being asked. Thank you for offering such an amazing company.

Not sure I like the idea of sending my personal DL info to renters. I don't mind having the info on file with Turo but sending my DL pic to all the renters I use seems like a breach in security. Please review your DL policies.

Khan, the host, was very polite and professional. I borrowed his vehicle to look for a place to rent in the Champaign-Urbana area (2.5 hour drive). I drove the vehicle for two days and the return to Khan went smooth as well. I want to also thank Turo for creating such a great way of renting cars. So much better and easier than dealing with companies such as Enterprise or Hertz.

Everything went perfect... I LOVE Turo!! I would rent another vehicle from Turo anytime again as the process was clear and simple. I would rent recommend anyone to rent from Turo as it is simple and worth it as the prices are cheaper than using a regular car rental place.

Fantastic and very professional service, Adam went above and beyond. He went out of his way to drop the car off at my home. Great communication the entire time and the car was spotless and drove like a dream. I'd definitely recommend Adam and would not hesitate to book with him again.

Once again an incredible Turo experience! Shelby was awesome! Turo host top tier! On time, fuel full clean car. Drove all over. Imperial Beach to Sultan sea and back. Shelby was made for all the mountain roads ie 17 miles of curves ahead. A thrill from light to light. Incredible experience.

The car was to its accurate description. It drove well. The owner was polite and efficient. I would definitely use the app again. It was local and convenient. Also the app was very easy to navigate to access vehicles in my area..

The last time that I used Turo was before the pandemic when I traveled to Colorado. That experience was really easy. The communication with the driver was awesome and he was able to meet me at the airport no problem. This time however, setting up the location to meet and pick up was inconvenient due to the app. Getting picked up from the airport or even to just change the location of pickup was going to be an additional $120. Luckily the driver made it very easy and he was able to work with me as far as the pickup and drop off locations but to be honest with you, I won't use Turo again because of that. If I was required to pay the $120 it would have been cheaper for me to just rent a car. It would have also taken up a lot less time because I wouldn't have had to keep going through the app and calling the person to work out the details. It definitely was not worth using again.

I rented with 5 Star Rentals and James was excellent. He arrived at the airport on time, the car was very clean. We had a small problem, I drove halfway to my destination and realize he still had the car key fob. I called him immediately and he met me at my hotel right away. Other than that it was excellent. I would highly recommend using Turo.