Turo Reviews

I just rented a car through Turo in Denver. Due to bad weather, we were 3 1/2 hours late returning the car. I contacted the owner through the Turo app. He said there was no problem. He just wanted us to be safe (iDrive Enterprise-Denver). I do recommend the owner. I received a text from Turo stating they would not accept the owner's request to waive a late fee. They charged me $119 for it being returned 3 hours late. The daily rate was $70 so charging me a rate $50 more than my daily rate is poor business practices. If this is how this company operates, I will never go through them again. I will also contact my CC company to get the late fee reversed.

Rented me a car that was illegal to be on the road due to the company not doing the proper due diligence to have processes in place to catch this. I was pulled over by a cop and given a ticket. When I told them of the situation they offered a $50 voucher for my next trip. I will not be using this service again.

I rented a car that had mechanical issues from Turo. Turo customer service is horrible. I've been stranded in another state for over a week. I can't go to work or go home, thanks to Turo having incompetent employees that can barely speak good English.

Updated on 12/30/2022: The fire dept arrived and police came. I was cold and the host talked to the police and fire department to arrange for a hotel for me to get warm and spend the night. The next day there were arrangements to replace the vehicle cutting my day to return home to Jan 2 instead of Jan 4, but Turo told me to return the car to the same place in North Carolina where I picked the car. That will leave me stranded in NC because I can’t rent a car.

I registered with Turo. I have a Ukrainian driving license and an American driving license. I booked a hotel and booked a car through this application.It was for my birthday and I wanted to go to Niagara Falls with my wife. Turo blocked me and did not let me take the car. Birthday was corrupted. Turo support said that they blocked me without explanation. I do not advise anyone to use this application.

This is the first time I have used Turo and loved it. Super easy and convenient. I highly recommend this to anyone. In addition to the ease of the rental my contact provided me a number of local restaurants too,.

Levon is a wonderful host! Car was clean, completely fueled, and handled extremely well. I enjoyed driving the Maserati Levante because it handled the road at the same level of responsiveness that you would experience when driving one of the Maserati coupes. I will definitely use Levon in the future and highly recommend his services.

My fiance and I didn't realize the card you use has to be in the person's name who registers. They took our money anyway and now they are giving us the run around. Do not use this company! You will regret it!

Both renters were outstanding. Would recommend to anyone. The cars were clean and ran very well. I left my wallet in a car and the owner went out of his way to return it to me before I left the island.

The car was nicely parked and set up for my pickup. Drove out of the parking garage paid the $26.00 and headed off into our Tennessee experience. The truck served us well for the size and the excursion of Nashville running around.

I rented from Turo 3 times. Every single time they added extra charges but this last one, takes the cake. I rented it for 5 days. On the last day I was to return the vehicle, my father passed away unexpectedly. I wasn't prepared for that, so I needed 1 extra day. In addition to that, there was a snow storm that afternoon and highways weren't closed but easily could have been. I contacted the host, he was great and I said I would be back the following day by the time it was due. I returned it 23.5 hrs later. I didn't have any data left on my phone and I wasn't able to upload the pictures of when I dropped it off until nearly an hour later.

A great drive, heard a little rattle but otherwise awesome experience. We drove to DC and Virginia so that was lovely for the Holiday season. Moreover, it was clean and good on gas. So we will be booking again for sure.

I reserved a Turo car late in the evening, after work, after my own car developed a problem. The host -- the renter -- was a nice enough guy, called me personally to confirm. Next day the shop called, said my own car was finished. I didn't have the Turo car, was not getting it until the next day. So I called the host (renter) and he was cool, said, "OK, it's canceled." He said I should get on the Web site and make the cancellation official. Which normally is good advice. But I can't get onto the Turo Web site. Their two-factor authentication does not work. The code never arrives, and I cannot get into my account. So I got onto customer service to chat, to either resolve the sign-on problem or cancel the reservation, whichever came first.

I rented the tiny black sporty car, FIAT 500c 2014 nearby in Los Angeles, CA at an unbelievable price per day and premium insurance coverage price compare to the regular car rental retail price for driving to Palm Springs, CA for the weekend. I was quite delighted I had an opportunity to experience driving this kind of car that brought me an appreciative spirit of Southern California! I'm a native New Yorker who visited my friend's 50th birthday weekend in Palm Springs. :)

I recently rented a car in Tampa, and the owner was easy to deal with, and had good communication. Our flight was delayed for a day and he was understanding of the fact that we had to pick it up the next day. Overall I've been satisfied with the cars I've rented from Turo thus far.

This was the first time ever renting with Turo. It was easy, convenient and the car was as described. We would definitely try renting again thru Turo. The host was very good at communicating and answering any questions we had.

If you are not a driver, nobody will speak to you. I was a passenger and the owner the credit card used to pay for our Turo trip. We received a bogus damage claim, for a scratch we had nothing to do with estimated at $1030 for repair cost. My credit card was charged without authorization, explanation or any sort of dialog. Turo does not make it clear or MANDATORY to submit pictures before the vehicle is accepted by the owner. Then allows the owner 24h to submit any type/degree of damages at the expense of the guest. If you did not take a picture (either at all or of that particular spot of the vehicle) you are out luck proving you did not cause it.

The experience was very good except for media navigation. The vehicle was unable to configure Media input for US States via iPhone USB and BT connection. Fortunately, the owner had a stored channel for ESPN!

Thus far all my trips have been great! The owners have been friendly, responsive, cars are clean and in good condition. My rental experience has been extremely pleasurable! This is now my rental medium of choice and the selection of vehicles is phenomenal!

My husband and I rented a car and everything was great until a few days later the owner reported the car had been smoked in. They kicked me off the app and charged $275.00. At no point had the car been smoked in, Turo has to come up with a better policy, than this scam. The driver can say whatever and that's what they go off of and they kick you off the app. I am going to put a bad review everywhere possible! Don't bother even renting from them.

The day the host was supposed to pick up the car. He arrived early and when I came downstairs he was already in the car. I was going to double check however he began talking, got out of the car and started walking towards the building. I guess to distract me. I only had a bag which I didn't notice my belt fell out of the back seat because I pulled it from the driver's seat and didn't get to double check because host started walking towards my building. I text host the belt was left in the back behind the driver seat he said there was nothing there..He said he had not rented so he knew there was nothing there.

Rental was great. Needing to return the car fully charged is a bit annoying. Not as easy to stop near the return location and sit while it charges as stopping at a gas station across the street. Other than that it was great!

Recently got back from a 7 day trip to Maui, HI. Used Turo for my rental and it was wonderful. Picked up and dropped off from the airport with no issues. The entire rental process was a breeze and my host (Amanda B.) was amazing. I will definitely be using Turo again when I need a rental.

I'm very familiar with renting out assets. I have an Airbnb. I rent boats, and other equipment. I use multiple apps as well, therefore, was excited to try out Turo for a car rental. Boy was that a mistake! My son has to get to his grandfather's funeral to sing in it and his Bronco was a gas guzzler, therefore, we rented a Nissan listed at $125/day. Holy cow, when he returned it the 30 hours later, we were charged over $700.00! They added fee after fee!

Trip was great! Hostess was excellent, car was very clean and full of gas so we could get right on our way with our trip. Easy check in and check out which made it very convenient for us, especially when we were traveling with small children. Hostess was very quick with her responses. Very understanding when we got caught in traffic and had to return the vehicle a couple hours over our time. Would definitely rent again!

I have a bucket list of different cars to drive cars that I think I’ll never own. The experience was a good one I enjoyed the Tesla car. I wasn’t happy about all the additional charges that was the only part I wasn’t happy about. I have to be careful of that next time.

I've been renting cars for a while now and never had an issue. I thought I'd give Turo a try since their cars seem to be a little more affordable than others. Nonetheless, I put all my info and credit card information on their site and was pleased to know I was approved to rent. Should have saw the red flag at the term "approved." Anyway, after choosing the car and going to check out I was told that I could not rent a car and that they would send me an email as to why. Then I get the email and was told they would not reveal the reason. Mind you, I have no traffic violations and my driver's license is valid. Very deceptive with a discriminatory undertone if you ask me. Could not even call. Email only. Worst place I've ever attempted to rent from. I don't advise anyone rent from Turo. I won't even touch on the fees attached to the final price. Worst place ever.

Picking up the car from Dallas Love Field was so easy and convenient. Owner gave great instructions and the vehicle was amazing. Nice and clean, communication was great. This was better than renting from car rental place. Very affordable. Great customer service.

We set up a rental with a guy named Max ** in San Diego California. We called him a half hour before our scheduled arrival letting him know we were there. At this point we learned only that we were to meet at terminal 2 of the airport. That's VERY vague, but it was OK since we expected contact once he arrived. So we went and waited at a place indicating car pickups. And waited. And waited, and texted him wondering when he wasn't there. Again, and again. 30 minutes later he finally reached back via text to say an "assistant" was supposed to have reached out to us. We also learned at that point they were supposed to meet us IN the parking garage - still a very large location, but we went, looked, found no one, texted several times and called but no one reached back except to give us a location that didn't exist. Finally, after 45 minutes of looking for THEM, they cancelled our trip calling us a no-show!

Great service. I left my sports jacket on the back seat. Turo posted it back and refused to accept payment, despite me offering twice. Wonderful....Avis and Hertz are toast! Car was clean, pickup/dropoff was amazingly fast. Car choice and cost beyond anything else available.

Would definitely use again. My family loves using Turo. It’s easy to use and everyone has been superior! Never had anyone cancel reservations on me. Booking the reservation is easy to use and it’s great to price quote. They have all options from electric to vans.

Scam company! Beware! Rent from another company! I rented a vehicle recently for 2 days. Returned it early. Host, Muzzammi ** said nothing after I returned it and he drove off. Later that day they claim to Turo I smoked in car and I was charged $300. All they did was upload 1 picture with a couple pieces of what looked like cigarette ash in the cup holder. I have never smoked in my life! And certainly not stupid enough to do so in someone else's car. I quickly realized I was being scammed as it is so easy for these hosts to set these situations up and to get easy money!

Aaron is a great host and his Toyota CH-R is a great car to cruise and enjoy Miami! All arrangements were perfect, will rent again with pleasure and recommend to everyone! Thank you so much Aaron and hope to see you soon!

When renting or requesting services from another person, you want what they offer to match what is provided and your expectations. I got exactly what I expected and was offered. Which was good enough for me to be honest. Communication was on point and proactive. No surprise charges. Description was accurate even for a novice to electric cars like me. I’m impressed by the simplicity of the process.

So far so good! Out of 3 experience and I can say that 2 out of 3 were great! However that one I experienced in Detroit? **? Was terrible and shouldn’t be allowed to Turo. He gave me the wrong keys and had me stuck on in Detroit at a gas station and it took him more than 3 hours to get there.

Great, responsible and trustworthy. Cars was nice and clean, very fast and on time. Keep good communication thru pick up and drop off time. We’ll definitely use Turo again in the future. Will encourage anyone to try Turo, trust me you won’t be disappointed with their services.

I’ve been using Turo for about 6 years now and this service always been great and convenient for me and my family. Most definitely have recommended to many people and also getting ready to become a host. Thanks Turo.

Overall excellent experience! Car was amazing well kept, spotless, very easily located for pick up. The car's performance and features are all intact and up to date. The host was great, no issues with communication and response time was immediate, no complaints at all.

This was the second time I used Turo and it was just as simple and stress-free as the first. Easy communication with the renter through the app. Even post-trip expenses (toll roads etc) were easy to pay on the app.

App is easy to maneuver through, making a reservation went smoothly, owner was quick to accept and communicate after my reservation request. I have booked two more vehicles through the app in the coming months! I look forward to using this app many more times.

The trip was flawless. Host was great. Vehicle was great to the point that I am now looking at one to purchase back home. Open top, doors off. The way a Jeep is supposed to be driven. Not complaint about anything. From pick up at the airport to the drop off right back where we got it was a big bonus. I love Turo and the choice of vehicles. But this has been my favorite. Will definitely use my host again when I come back to Florida in February.

The car was perfect size. Compact SUV. The host was very accommodating and answered my questions on a timely matter. I would definitely rent from Turo again and always use a super host. Make sure book ahead of time to get extra discounts.

On a recent trip to Denver, CO, my husband and I experienced an unexpected mechanical issue with the vehicle we rented on Turo. We were quickly connected with Turo Customer Support, who dispatched a tow truck immediately, and sent a new car to our location within an hour! A customer service representative reached out multiple times during the process to make sure we were okay. Turo has some of the best customer service I have ever experienced - they have gained a lifetime customer!

Great prices and easy to use app. Easy to communicate with the owner of vehicle. Great customer service and Turo shows that they value the customer and onwer of vehicle. I would recommend Turo to all of my friends and co workers.

I absolutely love Turo!!! It takes the hassle out of using regular car rental companies who require large deposit holds on your credit card. The Turo transactions are smooth and easy. The vehicle selection was exactly what I needed for my trip. I would highly recommend Turo to my family and friends.

Libby was a class act who genuinely was interested in making me comfortable during my time in Colorado. Car was beautiful and in pristine condition and a pleasure to drive. I plan to rent from her next month when I return to Denver.

Went to book, found a car for $45 a day. Turo said estimate $90 for two days. So spend ten minutes filling out all the needed info. Photo of myself, driver's license number, credit card number and more. Then I go to check out and they add $44 For 2 days of the most minimum insurance plus and a $69 trip fee. Total $203 for a Kia compact Two day rental And not to mention they don’t give you the address to pick up the car till after you pay. Just avoid even going to their site.

Great host. Fantastic car. BMW SUV was perfect for the weekend getaway. Host dropped off at my convenience and was very accommodating. Made sure drop off and finalization of rental was easy. Sent text to make sure everything was good. Highly recommend this host.

I recently rented a Lexus from Joel and it was a great experience. The car was spotless and working with Joel was a true pleasure. This was my first time using Turo and I will be definitely be doing so again. On my next trip to Vegas, I hope to work with Joel again!

Things went very smoothly. I would change the app to have a chance to give a review later in the process after the customer has checked out -- I was hurrying to catch my flight and had to skip over the review section to make my flight on time.

I’ve used Turo a couple of times and they’ve been great experiences. It’s convenient to use, the app is pretty solid. The selection of vehicles is great too! One thing I’d add is the ability to look at all vehicles in the area, regardless of availability. Maybe you are flexible on dates but want to try a specific vehicle.

Car was awesome and customer service was great. I was picked up from airport. The car was clean and fun to drive. Service was attentive and quick to respond through the Turo app. I will use again when back in Atl.

Cheryl was communicative & prompt in every instance. The car more than fit our needs. I was embarrassed that I did not have enough time to wash the exterior before returning but did manage to wipe down the inside & shake out the mats. I will definitely use Turo & Cheryl again next chance I get.

A spotless, new Mercedes was delivered (and picked up) right at my door. The rate and included miles are an excellent deal. The car was exactly as described and the guys were wonderful to deal with. I plan on renting again and would highly recommend this host and Turo in general.

I hated every bit of this experience with Turo. My guest returned the car after 4 days with failed battery claiming that it's normal wear and tear. She picked up the car with a full tank and returned it empty tank. The Turo customer service refused to even reimburse me for the gas refuel citing irrelevant T'/C's. They exert little responsibility as a platform between customers (host and guest). I remove my car from Turo and will NEVER use their platform again. Terrible customer service. AVOID them.

I love Turo renting. The Host are awesome. The cars are great. Better than anywhere else I've rented from so far. The rates are fair but I would love the exotic car fees to come down just a little. I really like picking up with no hassle and the extra options that are available are decent. I'm a Turbo rider.

I had a great experience. The car drove well! The Owner was prompt with responses and communication. This was our second time booking with this car/owner. I Highly recommend to all will. Had a great experience so we Will be renting again!

I’ve had flakes and very dependable. The way I kind of navigate now. Is I send the dealer a message if he’s doesn’t respond and for over 1 hr. I’m moving on to who is actually a business. I’ve dealt with some serious flakes and have been left stranded by their negligence. Horrible if you're on vacation. But Turo did something about it and I was happy. Thank you Turo! Upgraded me.

Our Turo Host John was absolutely fabulous to deal with. Great communication the whole way through. We landed, got our luggage, and within a few minutes, John showed up and picked us up. All the paperwork was done ahead of time. We did a walk around the vehicle, we shook hands and we were off. If you get a chance to rent from John **, you will not be disappointed. We look forward to the next visit.

We really enjoyed the smoothness of Kim-Moi's Infinity QX60. From start to finish the rental process was flawless! We were met at the baggage claim and returned the vehicle at arrivals at the airport. Kim-Moi was very accommodating with last minute time changes as we were driving back in a rainstorm with traffic to the airport. Kim-Moi's flexibility was very much appreciated. Would rent again!

This car is so nice to drive and had plenty of room for all our beach-going gear. Shana was responsive and polite. We got excellent gas mileage which was a big plus. It was easy to get in and out of- not too low. I’ll definitely rent this car on my next trip!

Drove my daughter to college for the weekend and ended up going extending my rental time with no problem. I Highly recommend!!.. Great communication response in minutes. Clean vehicle, will definitely rent again!!.. Will recommend to a friend not family member. The Host is the best!!..

Ramon’s Escalade that I rented had bald front tires. See trip photos. It also has misaligned steering, 145k miles, and there is horrible odor inside. I suggest the vehicle go through a vehicle safety check before anyone else rents it.

We rented a Jeep Wrangler in Utah that we used to get to remote locations of Nat’l Parks and Rec Areas. The Jeep worked perfect after airing down the tires for the deep sand. The owner was very supportive and understanding, and helped us find great locations to visit. Her communication was up and beyond. Amazing, fairly priced experience, thanks!

Although the car was not as clean as we expected, communication with Albert the owner of car is great. We told him about the situation where his car has many cockroaches. As we were driving, a variety of sizes of cockroaches were appearing from the dash board, on the car seats, and floor carpet. They even flew onto our arms and legs. I have notified Albert about the situation but he did not try to do anything about it and just stated that sometimes people leave food in the car which causes the cockroaches to appear. This to me means that he does not clean the car after each rental usage if people were to leave food in there and cockroaches appear. Albert did not offer to switch cars for us or give any reimbursement. Would definitely not recommend anyone else to use Turo to rent from this person.

My experience was good. Car was ready for me after my flight kept getting delayed and when it was time to drop it off that was easy, just had to drop it off back at the airport. so I would definitely recommend doing this when traveling

They had me booking my car through customer service and they took my money and changed their ApplePay and I can’t even see it on the reservation where I sent the money… PEOPLE DO NOT USE THIS COMPANY. THEY ARE A FRAUD.., FRAUD…. FRAUD..,, They took $468 from me!..;

Turo in Kauai provides a shuttle service from Lihue Airport to Kukui grove which takes around 15 minutes and the shuttle service leaves every 20-25 minutes. Plan accordingly since this is can be an extra 40 minutes to be added to your itinerary. Communication with our host was very easy and car was easy to find and access. Car was in brand new condition.

From start to finish my experience renting with Turo was great. My host was always willing to assist me and helped make the process easy. He was there to explain every detail of the vehicle and its features. I will definitely be using Turo again in the future for all my travel needs.

I booked a car, and at the time to pick it up, I wasn't able to get the keys. I called the owner several times and nothing. I called Turo and they just said that, they weren't able to reach the owner either. I wasted a loooot of time and I still didn't get my money back. Save yourself time, money and a horrible experience!

Turo makes money out of host and provides the service to the renter. But both Turo and its driver doesn't have the integrity and responsibility to the renter. The host canceled my reservation when I was on the air without any notice. I informed the host that the flight was delayed about an hr before taking off but he wouldn't wait or come back later to pick me up and left all my family at the airport without any help. Turo company also refused to provide any help and compensate the extra double cost I had to rent the car onsite. Basically you are on your own if you are using Turo service. Just pray after booking your car.

I rented a car with Adam. The best experience about Say. Every time I come back I’ll contact him or his vehicles. It was safe to park and pick up but very comfortable. The vehicle is very clean and Adam B was very nice. He helped make our Hawaii trip around the island great. Will do it all over again.

The Host was great and understandable. I made a last minute booking which was crucial for me to get to work. As a Turo host myself I try to be as understanding to my guest, and he was definitely understanding.

Great host. Easy to work with and communication was perfect. I would definitely use the same host next time and my time with Turo has been easy and top notch. The app works perfect on the phone and or the tablet. Easy to filter through.

When trying to book a rental, the initial cost listed does NOT reflect the final price. I was able to book a vehicle 4 months in advance but when I tried to find a better deal; from another person, the prices kept on going higher and higher. I found a Prius that was cheaper but when I tried to book it, the daily rate had gone from $29,00 to $61.00 for the same car and dates. Apparently, the company has automatic programming that raises the price of the majority of cars listed once you book a vehicle.

Process was smooth. Just like I was renting from a regular car rental company. Communication with host was excellent. Pick up and drop off was also very easy with the chance to do so at the airport for a separate fee. You might not get a brand new car but for the purpose of moving around the city and beyond, it worked perfectly for me and my family.

Very good experience. Would definitely be doing again. Everything was on point. Car rode very well and host was great. I will let friends and family know about the great service that I received. Can’t wait to rent again. Thanks for everything making it easy.

I really enjoy using Turo compared to regular rental car companies. Every rental experience I've had in the last several years has been exceptional and I highly recommend the service to anyone. A lot of people have a lot of nice cars out there and I appreciate being able to drive them.

Very reasonably disputed the convenience charge on the refuel and have not been able to speak with anyone about. Only spotty chats and desicions by email. A conversation with a human in real time (and better with decision making ability) was absolutely non existent and frustrating.

Great first experience with excellent service. Easy to navigate the app to reserve, and communicate with the owner. Great customer service, meticulously clean vehicle. Easy pick up and drop off at convenient location. Will definitely be using this service again!!

This was my first time renting from TURO. I travel monthly for work and this had to be my easiest car rental ever. I look forward to using TURO again. Great communication and clean solid running car. The gentleman I rented from replied immediately and also gave me the option of delivering the car to my hotel for an easy pickup.

My first rental experience with Turo was a good one overall in terms of value. However, the booking experience caused a great deal of stress and I would recommend having a backup traditional rental reservation. My first booking was 3 months ahead of my trip and the owner pulled the vehicle from the host's fleet a month before the trip. My second booking with another host was also pulled a week prior to my trip automatically by Turo as there was a vehicle recall. My third booking was back with the original host, but vehicle options and rates are very different from when I first booked, or even after the 1st cancellation.

We had a great rental experience, our first using Turo. We toured Glacier National Park in a new Ford Bronco. Sweet ride, beautiful drives and great communication with the owner through the app. The car was clean when we picked it up at the airport and the return was effortless. Highly recommended!

The car I rented was exactly as described. It was easy to pick up. I had to extend the drop-off time by 3 hours. This was also easy to do online. The drop off was easy. It drove perfectly. There were no issues with the car. I would do it again in a heartbeat. This was the first time I have ever used this service and was a little worried but everything turned out fine. I would recommend it and intend to do it again. It is the Air BNB of cars!

Very nice rental process! Everything was great, really good communication with the providers! Vehicle was serviced and ready to go for me and my family. Everything worked out great. I would highly recommend them for future renters. If you're a first timer using the app feel at ease with using Turo. It’s a great app with great customer service!

When I first heard about this app I was definitely curious. So I looked into it and I tried it. I have been a user of it since. Every experience has been great and all the hosts were amazing. From the communication to the pick-up/drop off process everything is clear. I will continue to rent and encourage others to do the same.

Desperate to rent a car for a couple days for a few job interviews, I was kicked off their app/ \site after they took my information provided on the application on their site and denied using the service, with NO one bothering to contact me to discuss. I am not a hardened criminal, desperate to get to my interviews because I don't live on a bus line and they pulled the rug out from under me because of a few dings on an MVR report. How dare you. BEWARE!!!

This was the 1st time we've used Turo and were a bit uneasy about whether this was some kind of scam. But all turned out very well! Our car-host, Sierra is AMAZING!! She even put money in the lockbox to pay for the parking ticket at the airport! And very accommodating as well. I did not calculate the actual drop off time correctly, but Sierra gave us the extra hour that we needed! I will definitely rent from her again!

Just started using Turo and will continue using it. Extremely convenient and easy to use!! I love the personless unlock Services and pricing is very competitive! Can't say enough about how easy this is to use!! Turo is a great app to use. You should use it!

Our Turo car rental in Kauai was phenomenal. Our renters picked us up curbside at the airport with our car. It was clean, and full of gas. We had a great vacation. I can't explain how great it was not having to go to a rental car agency where you are ignored, and you wait forever-then end up with a horrible car. Thank you Turo!

It was easy, simple, fast and friendly. And that about sums it up. The pricing you can’t beat also. And everything was so easy to use and set up and checking the vehicle back in was super simple as well. Tommy ** is the best great guy. I’ve already had great experiences from two other friends that used him when they went to vacation in Sarasota. He’s in that area as well as Charlotte. Hit him up. He’s the best out there.

Rented a car for a softball week in Dallas!! Transaction was easy and car was as described and cleaner than most rental cars even!! Would use this service over and over!!! The car rented was amazing and ran like a top.

Kevin is very fast responding and understanding, I had to extend my trip and he allowed me to do so. The car was awesome runs great on gas. My kids loved the sunroof. All around we had fun. Will definitely be using him again and highly recommend...Again car was great and exactly as described with no issues. Wish could of kept it longer, don't hesitate to give this guy a chance. You won't be sorry

This was a great experience that I would recommend to anyone as I had trouble with some hosts and them delivering their vehicles or canceling it was still made right. I called Turo and they immediately helped me out and even got me a better deal and easy to talk to. No **! Thanks Turo.

This review would have been a 5 star except that the host did not supply a charging cable for the electric vehicle and as a result I had to return the car with not a full charge. When I picked the vehicle up he verbally told me that there was a fee of $35 if returned not fully charged, Smoking in car $250 and cleaning fee of $150 if brought back dirty. Then the fee $50 was sent to me for the charging issue. So he did not give me the ability to get charging done at our house and then I was charged more than he instructed me it would be. And to top it off TURO asked for pictures that proved he told me a different price than what I was being charged. As if a picture has the ability to speak.

The “team” renting me their vehicle incredibly inconvenienced me by not having the vehicle at the meet up location and it took an extra 25 minutes to get to the right parking lot. I missed an appointment because I was late. I did not fuel up since there are no nearby gas stations and was charged a $10 convenience fee for them having to fill up the tank. I asked if they would waive that fee since my time was wasted and it was declined. I don’t want to rent from Turo again if this is their service.

The car was perfect. Very clean and fast! Dave made the whole thing super easy and would highly recommend anyone considering renting from him. If I am ever back in Vegas I will most definitely be renting from him again.

Easy, affordable, and convenient pickup/dropoff with no extra rental fees. Turo makes it easy for people to look for a ride that you can be comfortable driving around and customize to your experience. Many choices of cars to choose from and you can view the rating of the owners as well.

We were in LA for a couple of days and decided to try Turo. The car was far superior to any rental car for the price and no standing in lines. The car was very clean and well maintained. I would recommend to anyone looking for a car this area of LA.

I rented Turo for 2 days and the car had had odor and when I drove 1 hour, the car could only speed up to 25-30 miles mph and the noise was super loud. I didn’t feel safe driving it and I couldn’t drive it onto the highway so I parked it somewhere near. And then the host started threatening me and said that I returned the vehicle late, which I didn’t. And then they charged me another 164.3 dollars for returning it late. It cost me 330 dollars for driving a car I cannot use for 1 hour. And it ruined my trip! I also emailed with Turo for 1 month but they didn’t resolve my issue. They didn’t want to help me. They just want to charge my money. It is absolutely the lamest and most shady company I have ever encountered. I saw many other reviews on Turo too, it’s just a terrible company. Don’t ever try!

I loved the car. Although, I wish the car had CarPlay, but that's Chevy's fault, not the owner of the vehicle's fault. I would use this vehicle again. It was perfect for the hauling of people and stuff. I had great service and quick responses.

In February 2022 I booked a vehicle for our August vacation in Montana. A week before our vacation I sent a message to the owner to make sure everything was good. He did not respond which made me nervous. When we landed in Montana, Uber took us to the address the owner provided which was a residential home. I called the owner's phone and he did not answer. I texted him, no answer. I knocked on the door, no answer. I then get a cancelation text from Turo. Awesome. I had zero internet service and our only choice was to go to the nearest rental place.

I was apprehensive and stayed away from Turo for a long time but it actually worked out really well. Much cheaper and faster. The vehicle owner met me at the airport on the way in and on the way out. Took less than 5 minutes to take some pics, hand over the keys and be on our way. I definitely plan to repeat!

Aloha. My Turo experience is Awesome. I really loved the easy pick up, easy extension and easy drop off.. Thanks so much. Texas really spoiled me and thanks again I’m renting from him again awesome host... I loved the Tundra… Thanks Texas for spoiling me..

Using Turo was so easy and efficient. Car was exactly where I needed it to be for pickup and it was great being able to rent a brand new luxury car for about the same price as a car rental company. Would absolutely recommend to all I know and will be using Turo again when I need to rent a car.

I wish I had known about this app sooner. You really cannot beat it. The days of showing up and wondering what car you get are long gone. It is a little more expensive but I think it is well worth it.

This is a subpar company with mediocre technology, bad customer service, and faulty systems in place. Save yourself the time and frustration. If you want a seamless, professional experience that is reliable, just pay the extra $20 and rent a real car from a reputable company. Trust me - you’ll thank me! I have a pristine driving record and travel globally on a regular basis. I have rented more cars in my life than I can count. Yet somehow Turo, which allegedly uses an excellent face recognition system, couldn’t confirm that my “selfie” (which it makes you upload) was the same face that is on my license (which it makes you take a Live Photo of). I tried a dozen times… with only error messages. The technology is slow and unreliable. And mysterious.

My S-class Mercedes was stolen and totaled by a Turo renter. He rented the car for three days and did not ever return it. Drove it over a curb and destroyed the wheels and motor. After three weeks of no contact, the towing company called to tell me I had one day to retrieve my car or it will be destroyed. It was already totaled. Turo insurance, after 3 months of negotiations paid 80 percent of car value. I had bought the car only a few weeks before and put all new tires and $1500 in maintenance into it. Turo said - "No big deal. Here’s how we value your vehicle. Here’s your check. Take it or leave it." Owners beware!

I have been a Turo host since Dec. 2021 with All stars achievement and 4.88 review status. I recently was a guest in two back to back incidents of other host charging me a smoking fee. They allow 24 hours for someone to “provide” evidence on you. Then take all these pictures with pure lint, debris, dirt that will show in any creases of a vehicle for proof. Not even ashes. Both states, one in California the other in Illinois are states with legal marijuana laws. They are scamming people to get extra money, and it needs to be talked about. I tried to fight both charges and even after being told I would be refunded (I have screenshot) they still said no after.

The reservation process was very easy and timely. Car was reserved in less than 1 day, and communication with owner was rapid throughout the reservation period. Owner was very helpful and understanding of our needs and even accommodated us in changing plans for pick up and drop off at the last minute. Car was everything that was advertised and a blast to drive and received many compliments in town and at the gas station!

This was our first time booking with Turo and it was the best rental car experience we've ever had. Pieman, the owner, made everything so easy and we loved the vehicle. Pickup and dropoff were quick and punctual. There's nothing that could be improved with the rental.

We love Turo and have used Turo several times. The hosts have been amazing, wonderful people. We have always had a great experience and will continue to rent from Turo in the future. The hosts we have had are personable and go that extra mile to make sure the car pick up and drop off goes very smoothly.

As a first time customer of Turo, I found the experience to be seamless, fair pricing and a great selection of vehicles within a close proximity of my house. I would highly recommend Turo for someone that does not own car & needs to run errands in a timely manner—this is the car sharing app for you!

Rented a car from Russell in Phoenix Az. It was a great experience. Russell had great communication throughout the trip and the car was wonderful. Would definitely rent from Turo again and would refer anyone to use Turo. I have used Turo before and always a great experience.

TURO will not cover you, if your renter goes off-roading in your car. Make sure to take pictures/videos of your undercarriage before every trip. NO, TURO Is not worth this hassle. We lost an $8000 car and claim for damages, because we didn't have pictures. But we had dirt and now a total loss on our car. Arbitration was a joke, you should contact TURO to opt out on sign up.

Athena made my trip amazing smooth. Easy process. Car was great. Even had an iPhone cord in the car. Music worked great. Easy driving car!! I would definitely recommend using Athena and Turo for Anyone visiting Eugene or Springfield especially if you are going to around campus area.

I started using Turo back when it first started. I love the experience and how easy it is. However Turo has gotten more expensive of all the fees. I don’t know what a trip fee is, that did not exist before. Also why is there a trip fee? I understand about precautions but if the vehicle is already requiring a deposit what’s the trip fee for? I just feel you all have just added these fees now because everyone got on board of Turo. If it’s going to be the same or more to rent a car from Turo than the high price rental companies then people are just going to stick to rental companies. Besides that was the whole reason for Turo in the first place. I don’t rent as often from Turo anymore because it’s gotten super expensive.

Good communication. Car was cleaned and mostly worked...Worked with me on the confusion about the return and got it squared away. All Good! Little gas sipper...perfect for this trip. Highly recommend Turo for your next car rental, in lieu of the 'big boys'!

I rented a car. I was late to pick the car, due to a delay on the fly and the person was renting from did not have patience nor understanding. He canceled the rental without letting me know also got charged for 80% of whatever I was paying. So I called the Turo and they said that they couldn't do nothing about it. This happened on Oregon, Ashland. The person that is doing this is Josua M's. He's renting a Camry. Just so you know. Horrible service and he scamming people.

Gesiner made this a very easy experience. Car was as described and I was out of the airport in mere minutes, I don’t think Hertz couldn’t have matched that. Ended up having a great weekend and his communication was perfect.

I Was skeptical using app for the first time. Turo renter made it super easy and quick. Car was in excellent shape and as advertised. The Turo renter did a good job communicating at all times and was fair. His drop off process was quick and easy and close to my house so it worked out perfect.

This is my second Turo rental. And it was the best. Easy pick up easy deliver. The car was waiting for me outside baggage claim, and drop off was outside check in. Car was exactly as described. No problems. Definitely start using Turo more

I just recently rented and most of the cars run and drive that I've been renting. They are a bit over priced thanks to the insurance that you really should get. On newer cars you can't buy the most expensive insurance that will not take money out of your pocket. They only give that to older cars below year 2012 in my experience. Just this recent rental I booked was in Stone Mountain GA and I've been renting in this location for a bit over two months. I, like an idiot, trusted the system to make sure that it's within my location for the rental. It's said Austell and I am in Stone Mountain... Thinking that was close to Stone Mountain so I can save money on a Uber I booked it for 1K+ dollars.... and since I was just waking up I needed a car fast to go to work...

1st car had bald balls tires and 1 blew out on the way to our hotel on highway. The 2nd car was confirmed booked but the owner had actually sold the vehicle. No credit for Uber or towards replacement car given.

We love Turo. We have used it many times from sports cars to just commuter cars to an SUV and always been very happy. I used to work for the airlines and got a great deal from Rent-A-Car but now I don’t think I’ll ever use one of those again.

This was my first time using Turo to rent a car. From the ease of use on the app, the selection of cars, great price, super convenience and outstanding customer service - Turo was amazing. My family was so excited when I told them that we'd be driving a new Tesla for our upcoming family vacation. To be honest, I was probably the most excited to drive the Tesla.

Feels like a personal experience focused on your experience, ease, and simple process. The expectations of the rental car was spelled out, people were chill, and overall we had relax and easy experience. The renter was fantastic and made the process easy to accommodate without extra work on our part.

Communication was 5 star, the app update information immediately, the host was accommodating in helping navigate in picking up the vehicle and the trip ended well. I would recommend Turo as well as the host for future trips. The only issue is the price difference between the desktop site and the app on the phone.

Too easy to use and great value! This was our family’s second time using Turo, and both times were a breeze. I have already recommended Turo to more than a handful of family and friends. Will continue to use for future rental cars.

We were to pick up a car upon arrival at the airport. The communication with the “host” was non-existent on the day of our travel and we got a few texts from a “co-host” whom I had never been told about. He “left” the car in the parking lot and texted a location on Apple Maps (which needs another 1-star review). The GPS coordinates were in the middle of an intersection. I was unable to reach either host! Support has unhelpful, and agreed to refund most of our money…. less $170. And I cannot even leave a review of the “host” on the Turo app. Total scam.

My Fiancé and I rented a jeep in San Antonio Texas from a woman named Evelyn. It was a nice jeep and we knew not to smoke in the car. We took the jeep about an hour away to Don's Fish Camp where my Fiance took the roof off and we camped for the weekend. Some dirt and dust go in to the car but we knew we would clean it. We barley used the truck. It sat the whole weekend pretty much. And we never smoked in it. We were too busy camping and floating the river. When we returned it we stopped and ran trough a car wash and wiped it out the best we could as we had to catch a flight.

I used Turo for the first time starting on 7/25/2022 with my husband. We used the car to drive my 84 year old mother around post a car accident for which she was hospitalized. We had been very happy with the rental and returned it on time with more gas than we had received on check in and ready to give high marks and be repeat customers. We were then notified that the host reported cigarette ashes in the car and we are being charged a penalty and kicked off the site. We do not smoke, we hate the smell of smoke, and we were not even around anyone who smoked over our stay.

Loved that Bronco and Charles was so easy to work with. Our plans changed a few times with airline schedules and he was super accommodating. But the Turo app was not revision friendly so we worked with Charles directly to make the adjustments.

I am very impressed! James went above and beyond to accommodate and serve excellent service. In addition the car was amazing! It was a luxury experience all around! I’ll definitely be renting from him again! Highly recommended for future customers!

Josh was our Turo rental owner and he was fantastic to work with. The van was as expected and where expected when we arrived at the airport. We had a somewhat emergency need to extend, and Josh returned my text nearly immediately (even though the Turo expectation is an 8-12 hour response window) and approved my request to extend a few hours. The overall experience was perfect. I will definitely use Turo again!

You may get lucky one or two times renting from them but any small issue they will hold all your bank account money and drag you for days and months to get it back. They are NO GOOD BUSINESS. STAY AWAY FROM THEM.

I was a 5 Star Host with more than 10 Trips in Turo. I delisted my car on 08/08 because of Turo's lack of customer service and policies. I will never use Turo in the future. Incident: A Guest who rented the car returned it with a heavy smoke smell. It was very evident that someone smoked in the car. When I reached out to Turo, they mentioned Turo needs "Physical evidence" of smoke to file a claim. As a host, I felt cheated as it is nearly impossible to show physical evidence of smoke. After carefully reviewing Turo's Terms and Conditions, I realized that Turo's policies are biased and not host-friendly. I am listing out a few of those policies for you here. Turo needs Physical Evidence of Smoke to file a smoke claim. If any damage occurs to your car, Turo wanted the host to first work with the guest to resolve it. (Means Host is primarily responsible for getting an estimate for the damage and reaching out to guests).

On 29th of July 2022 I rented a 2014 Fiat 500L from Christiana through TURO in Houston TX and returned Sunday Aug 7th 2022 at 8.44am fully paid on for me to be defrauded after of $257 claiming I smoked.

We had avoidable confusion finding the pick up location of the car due to fundamental errors in the directions. We were advised that the car was located in long-term parking and that there was a shuttle that would take us to that location. However, there were no signs at all in the terminal that directed us to “long term parking”. There were signs directing us to the shuttles for off airport parking but that would have been a mistake. We were finally directed to the air train which is not a shuttle that would take us to the long-term parking.

Can't get a rental vehicle. Once my photo or name comes up I'm denied my rental by the person renting the vehicle. Maybe I should change my name and use a fake photo.... Might get a rental then. Service is set up to allow for bigotry. Very sad. Only explanation when my friend who is from this country can rent the same vehicle after I am denied moment before for no reason.

I rented a minivan on Turo for a week and it was a nightmare experience. The car was 4-5 years old with a couple of minor scratches and dings but nothing terrible. The car ran fine. No complaints. Before returning the car I made sure to get the car washed and interior cleaned. When I brought it back within 45 minutes I get a message saying there are scratches all over the car and I need to pay him money. I told him there weren't any scratches on the car, so he posts pictures of one scratch on the bottom of the car (as in you would need to crawl under the car to see the scratch) and a couple light scratches you could only see if you knew where they were beforehand. I tell Turo this and they simply go ahead and charge me without any discussion or investigation into the claims. So now I'm out $500 and have no recourse. I know other people have had good experiences I just won't be taking my chance with a shady business like this again.

It was my first Time. I enjoyed my trip with my chosen: easy pickup and drop-off, reliable price, and Variety of options. I will book another car for all my Trips from now. Because it was fun, I could even save money for my movement during my trip.

I thought the host we dealt with was horrible but it turns out that the customer service at Turo is just as horrific. You cannot get anyone on the phone. If you're lucky enough to they don't really care about your concern or complaint. Turo does not treat the paying customer with any respect. Turo forgot that the paying customer is the one who they need to keep using their service. Apparently, they don't mind losing a few, just so you owners and upper management understand we will never, never, never use turo again nor will we endorse you to friends or family so they can be scammed.

For the second trip in a row, once in Florida and once in Hawaii, the Turo app simply does not function. In fact, we almost gave up getting a Turo vehicle at all. Finally we went to the browser on our mobile device and that allowed us to view and select a vehicle. On a recent trip we had a major issue and could not get through to a human being to try to find a resolution. Very frustrating.

I had a great time in the Boxster. The owner was very helpful and responsive to all my questions. There are so many great cars out there. I will definitely use Turo for future trips. This was a very positive experience.

Marissa, my host, lived a few blocks away. Easy instructions on getting key and taking the car. Car was clean. Rode great! XM Radio (which I love!). Would do it again. Marissa was easy and fast for communication as well.

Our rental car got broke in the middle of nowhere, Turo just abandoned us for 48 hours and still no tow truck. Finally we call private tow truck at our own expense. We spent 1000$ on hotel and 600$ on tow truck. Turo did not pay us single penny and did not waive any car rental charges. Moreover the hotel room at my destination cost me another 1500$ due to no show. Their customer representative has no authority and they have no escalation team. My 4 day vacation ended just on 2nd day and we came back home at the mercy of my friend. FYI I had 2 infants travelling with me. Still they don't care. We were abandoned in the middle of nowhere.

In dealing with this his company I felt lied to. I had to put money down to be able to talk to the host. At the last minute I wanted to see if I could work things out to change the date of my trip. My first host was not very cooperative about making the changes and told me to contact the company itself. I did.? When I got around to trying to work things out with Turo, they told me the car had supposedly been «unlisted ». This was after a few attempts to reach the company and the host. I think there was something strange going in there, but dismissed it. I then finally proceeded to rent from a different host. They are now attempting to place charges on my credit card I did not consent to for this second host. Furthermore when I tried to talk hints out with the host he was very rude and told me he would see to it I never touch his cars again to my face. Don’t ever rent from them.

I had the best experience renting my car from George in Wichita, Kansas. He was easy to communicate with and always got back with me promptly. He was on time, and the car was super clean. I would highly recommend him and would definitely rent from him again.

My experience was amazing, last minute reservations and the host Jay really got the car ready for me nice and clean. Filled up with gas, the was practically brand new. I made a mistake at the pickup location and communicated with the host to drop it off at the right location for a few which was totally fine. Easy to locate the vehicle and place to drop off.

Turo your selection of cars are great. However your service charge is ridiculous. I understand you're in the business to make money. But you seem like you're trying to compete with the rental car companies. If your rate is this as high as the Rent-A-Car there's no need for me to come to you. The objective is the lower the customers to come Turo because of the low rate. You draw more flies with honey than you do vinegar.

Adaniel and staff were absolutely professional and attentive to my whole experience. I would def be a repeat customer...5 stars all the way! I will and have referred friends and family to your business. Thank you guys very much. See you soon!

I have had nothing but great experiences utilizing TURO. Then I requested a host in my area; Buffalo, NY. Sad to say the host is racist. My other hosts in other states communicate expeditiously and professionally. I saw he had seen my request moments after my reservation and usually approval is in minutes. I Requested at 10 am as of 6 pm no response. I decided to see his prior guests; all Caucasian, mind you, I am a 5-star guest with great feedback. I cancelled because of only 2 hours remaining for him to respond and found a great host whom honored my request instantly. :)

I used Turo for the first time last week, and the owner gave me a car that had been in a bad accident and had an engine failure. The car broke down in the middle of the road. It took 10 hours to reach an agreement with Turo. They promise to pay us a portion for the money we have lost. However, they did not fulfill their promise; I sent at least six emails, and they did not even respond. After not responding to my email for several days, I received an email from them today in which they informed me that I still owed them gas money and that they would continue to urge me to pay the fee. They threaten to blacklist me in the email if I do not pay. Turo uses vehicles with major engine failure, demonstrating a disregard for the safety of their customers. Furthermore, their silence demonstrated their refusal to accept responsibility. Be careful using this company!

We love renting from Turo! We've driven good cars and pick up/drop off and communication with hosts has always been a great experience. And no waiting in long lines for a car rental pick up! It's more affordable and we feel has a more personalized service to it.

This was my first experience renting from Turo. Car was better than expected. Had very nice wireless phone charger and connected right up via Bluetooth. Dustin was very professional and got right back to me with all my questions. I would definitely recommend to all my friends. My father and I went on a 3000 miles road trip and it cost us less for this hybrid rental + fuel, than it would have cost us in fuel alone in my personal vehicle.

Great experience very affordable. I loved the service owners were very help and friendly. Each vehicle was great on gas cars were kept very clean. Whenever I has a question the owners of the vehicles were right there to answer me. I would definitely recommend this over Enterprise. This way more cheaper.

I love using this service when I come to Chicago to visit my family! This time I had to cancel due to my son getting vivid and they refunded me 100%! There are plenty of options for cars and great hosts every time I use the service here in Chicago or in California! Turo is such a great platform I would also love to put my vehicle on here as well.

***DO NOT DO IT, USE A REPUTABLE COMPANY*** If I could leave no stars I would. Initially the trip was going great! Pickup was easy and the car was right where it was stated. We drove the car for 24hrs of a 8 day rental when it went all downhill. First the air went out. In Orlando it was 98 degrees and I have a 2 month old and a 2 year old. We contacted the host, but before we could get to our location the car broke down in the middle of the street at a stop sign. We had to empty the car and walk to the nearest locations because it was so hot. The host offered to trade cars, but I picked a VAN with bucket seat because I have two car seats and 4 adults. The car he offer would not have worked so I declined it. Plus we were on the side of the road and I didn't trust any of his vehicles. He then directed me to deal directly with Turo.

We rented a car for the weekend for a wedding in Las Vegas. We were opted for a large sized SUV with a third row and we were given an option for a Chevrolet Tahoe which was immaculate and exactly as described in the advertisement. The host was very helpful and communicated timely.

Fantastic first experience using Turo. I saved a significant amount of money over a rental company, and the owner made everything super easy to get us the car at the airport and return it after our rental. Great communication throughout the process. Definitely will use again.

The Turo experience with Baraka was great. He was on time with delivery the van and was also accessible when I was wanting to return rental back early. He would also answer all my questions promptly. I would definitely refer this service to others.

I had a great experience using Turo for a trip to Lake Tahoe! The app was a breeze, the car selection was location appropriate, the ability to communicate with the host was seamless! Loved the entire experience! It was awesome!

I was told I would be charged $511 for 2 days. I was charged $883.05; an additional $371.09. I picked up the car late and returned it around the same time. They claimed I was 2 hours late and charged me $288.23. The owner claimed no one was renting it for 2 days, so it wasn't a problem. The place of pick up did not have a gas station nearby. I filled it up about 20 miles from the drop off; they charged an additional $82.86 for gas. I rented a Slingshot and it only has a 7 gallon tank. It cost me $26.52 to fill it completely up, yet they charged me $82.86. This company is an absolute scam.

What a great experience! You pick the type of car and then it’s waiting for you. A super cool app to communicate with too. Aileen was awesome and super responsive to questions. I’d highly recommend this instead of the big car companies. No lines and awesome Service!

Turo took my money and provided no car. I called and they said the SD Auto Rentals in San Diego was an untrusted account yet Turo had no problem taking all my personal and financial information and charging me for it. I called and they said, "Your reservation was cancelled and there is no car." This is after I paid to take an Uber to the middle of nowhere to pick up this nonexistent vehicle. Horrible experience as I am a single female who was led to the middle of nowhere and basically dropped of and abandoned by people and a company that now has all of my information. I am fearful for my safety at this point.

Great car, great host! Don’t be fooled by the late model. The car is clean, runs good, and has great gas mileage. By the way, the car is small enough to fit in most parking spaces. It also has plenty of trunk space for your luggage. At the end of the day, I would definitely rent from the host again.

Using the app, finding a car that fit my budget, reserving, picking up, and returning were all SO MUCH easier than retail car rental places. It almost seemed too good to be true. I was very pleased with my experience and will definitely use the app again!

This was the first time using the platform, it was a great experience. The owner, Paz, was a great guy and the car was wildly clean. Just needed it for a quick trip off the peninsula and man, was it easy! Will certainly be using this service again, thank y'all!

Melissa was very easy to work with and thorough in her communications. The Fiat served its purpose and got us around town with low gas mileage. Our arrival and departure was smooth, went off without a hitch. I would definitely rent from Nelissa again!

I had a very pleasant experience being my first time renting on Turo and hope that my future rentals go as smoothly as this one did. The application has many features so that the host and guest are both comfortable during rental.

Worst experience of my life. Do not use. My guy sends messages at 1:00am, Land Rover, John is his name, does not respond at all, car shows up dirty inside and out, not wiped down, blaming a late drop off, really not a good service here as we called and emailed Turo and they basically said everything I wanted to hear until after I got off the phone with them, then everything changed, even after John cancelled car as I was still charged, do not use. Buyer beware.

My vehicle was deemed a total loss/wrecked car for the last 4 months. The TURO insurance did not honor their collision policy. A TURO guest wrecked my car and I have still been paying the car note for it (trying not to ruin my credit because of this). I am sure the TURO app is lucrative for sports cars but if a TURO guest wrecks your car and the TURO insurance does not pay, then you are STUCK paying a note for a wrecked vehicle. I believed in the TURO insurance that I selected but I have been made a fool out of, I will be contacting my lawyer about this.

It has me completely baffled that they get a claim about a dent with pictures you cannot even see a dent in. Then sent the vehicle to their mechanics and next thing you know they sending me a bill for over 600 dollars with a statement saying they charge for sheet metal, paint and materials when even a YouTube mechanic would be able to see the estimate is straight fictitious.

I loved my first experience using Turo. I plan on using this app a bit more often. The persons car I chose was very friendly and very approachable and saved him to my favorites. I have told several already about my experience.

I will never rent from a car rental company again, Turo all the way. Reliable, affordable cars priced way better than typical rental services. Love the ease of no rental counter for pick up and return. We have rented 3 cars using Turo and it’s fabulous.

I was very new to the progress. The instructions were clear and easy to follow on the app; I honestly didn’t read them until after the process and after leaving a review for my host. The host was extremely nice and professional, he walked me through the process step by step and answered any questions I had. The car was clean and safe. The ride was super smooth. I love that Turo requested (optional) photos before and after, it not only protects the renter but also the host. The price was fair for our small town.

This is our experience: Our first vacation since Covid with a planned agenda of visiting our 97 year old aunt in Long Beach for 5 days and then going on a sightseeing trip to Death Valley. We rented a Fiat 500. The car (which we only used for about 150 miles) started displaying an airbag failure warning on day 5, so we alerted Turo and they arranged a backup car for us so we could continue on to Death Valley. Figuring out the logistics took more than two hours of phone conversations and waiting on hold that day.

It looks like a great option for renting a car BUT, I had to give credit card info to get rental price, the next day I had fraudulent charges on my card and had to cancel it. The rate was not very good for the car I choose a Hyundai, so I did not go through with the rental. It showed a $0 charge, but my card was used for several fraudulent attempts the next day. Beware!!!

On this last trip I received an email from Turo that stated the car owner had filed a claim. My issues with Turo's process are as follows:

The host was an exceptional communicator. Car was a good deal but the host was a difference maker. She met us at the airport with the car when we arrived and at the airport when we dropped it off. I would use Turo again just based on this one experience.

My experiences with Turo have all been wonderful! The service and quality of the vehicles are second to none…I have recommended turo to many friends and will continue to do so in the foreseeable future! I have used turo in the USA and in the UK and have been satisfied on both sides of the pond! Thank you!

This was our 5th time using Turo and the rental process each time has been easy and accurate. The vehicle this time was no different than any in the past... Clean, delivered on time with no hassles and clear directions through every step of the process.

Great host. Clean crisp vehicle. Responds quickly & extremely helpfully gives answers to all questions and concerns. Will be using his services for sure any other time we come out. Without a doubt he was very understanding and helpful as well.

We booked Suchi’s Escalade for a family trip in Hawaii. It fit our family of 6 including luggage perfectly! Would highly recommend renting again the next time we are in Hawaii! Suchi was very accommodating and had excellent communication! Fuel economy was decent for such a large vehicle too.

I wanted to share a nightmare of a story for those of you going on vacation and considering using Turo to rent a car. Currently here in Maui and rented a car from this group which is basically renting their own personal vehicles. Usually half the price of a national rental company. Once you download the app all communication is done through the app with the owner of the car.

My first time actually using Turo. Have been a member for a few years but just never gave it a try until recently. What a great first time, David was a great host, made the process very easy. I will be using Turo from now on.

I love the idea of this but it ended up putting me in a huge fight with the company and the owner of the car. The owner of the car ran a little scam on us and tried to add extra charges after the trip was over. Turo stands by their car owners far more than their customers so they forced me to pay extra at the end. There is a very good chance the final price won't be what you expect because of unethical tactics and how Turo decides to turn a blind eye to it all. Best to just stay away.

It was a super easy pickup and drop off. The van was excellent and very clean. The host always responded in a timely matter when I asked a question. I will rent from the same host again when I travel back to Florida.

We had a great time. Car was clean and prices were much lower than rental car companies. Especially for a Lexus. Owner was very responsive and made sure that there was gas in the vehicle and she even washed the car right before we picked it up.

Our first expo with Turo. Great car and a smooth exchange of the vehicle. After returning the vehicle our Host sent us a message and thanked us for returning the vehicle in great shape. Same day we were charged $258 for smoking in the vehicle. I logged in to the Turo site only to realize they deleted from their site moments after charging my debit card. No opportunity to discuss the situation.

First time using Turo and loved it. It was so easy to find a vehicle we liked and the convenience of having it brought to us at the airport was awesome. Our host was great! I will no longer rent from the big box car rental places and will use Turo here forward. Highly recommended!!

Don't try to reserve sport or deluxe cars. Owners don't care about you. I've been canceled the first time 24 hour before my airport arrival. Try again for another trip, again canceled few days before arriving. Last one was canceled by Turo as the owner cancel his agreement with Turo. Got a little little discount from Turo but read here you can't apply it and will never cover all my wasted time on line, on the phone then renting at a rental car. Not to mention something extremely important, Turo takes up to 10 days to reverse the charges!!!! Which is the full amount of the reservation. The first time got 2 reservation canceled and 2 charges blocked on my credit card!!!

This jeep Cherokee was Exactly what we asked for and at exactly what we had expected to pay with no surprises. It was perfect running and very clean jeep Cherokee. We would highly recommend and use them again on our next trip to Maui

Ali was great. He was very responsive and flexible. The service was perfect with dropping off the car right at the airport. Everything was extremely convenient. The car was very well maintained and was ready for our trip. I highly recommend using one of his cars!

I have always had the best experience using the Turo app. I will never travel anywhere without using Turo for my car rental. Always great people and have never had a problem. All respond well and communication is always great. Easy pick up and drop. Cars are always clean and fueled.

My experience with Turo has been nothing short of terrible, so bad that we were not able to book a car at all. We booked a car for our wedding 2 months in advance only to find out a week before that the car wasn't booked because of an application issue. We then went through the verification process, were "approved" to book cars, booked a car multiple times for it to be cancelled by the application minutes later. After spending hours on their chat, the issue was supposedly resolved but then apparently re-appeared for some unknown reason.

App was easy to use. Lots of options to choose from. Great pictures and detail information. I would give it a 5 star but had one issue that I was important. App would not let me go on to the next step after downloading the pictures of the vehicle. But everything else was a great experience. I would use it again.

I rented my first Turo Two two days ago. I got a good price, the car was in good shape and the hand over went smoothly. The car functioned very well and got great gas mileage on the 5 hour drive to my parents' house. Then the next day the car would not start. OK, things happen. But have now spent nearly 24 hours being transferred from person, to BOT to person trying to sort this out. Still no solution. All the while, my holiday time expires.