Turo Reviews

This was my first time using Turo and was very happy with our entire experience. When we arrived at Mesa Gateway Airport, I had received a text from our provider showing photos of the car and where it was parked. We grabbed our bags and walked less than 50 yards into the parking lot to retrieve our car. I will certainly use Turo again! No more long lines taking 2 hours to try and rent a car at the airport. Thanks, Turo!

Car and agent all 5 stars. If you are trying to add a second driver forget it. 10+ hours on their website and phone. Total disaster. Never was able to add second driver. Notwithstanding multiple efforts and phone calls. Never was able to add driver's license number and address and they are incapable of taking info over the phone. If you want to add a second driver go with anyone other than TURO. Their process is broken.

Eric was great..car was super clean and roomy.. We had family in town and I drive a mini.. This car was wonderful for what we needed. Very luxurious feeling. We would definitely use Turo again and definitely this car.. The owner Eric was very nice also.

The process of renting was very easy and simple. None of the hassles like the other rental car places and I love that. The person I rented from was very professional and courteous. I will definitely be a regular renter with Turo.

We had only used official car rentals in the past. This was our first Turo rental and it could not have been better. The process was super easy and worked perfectly! Our car was dropped off at the Lodge where we were staying and we returned it to the same location.

I had a great first experience. I needed an all-wheel drive vehicle for the snow, which the big rental companies couldn’t guarantee. A friend recommended Turo. From start to finish my expectations were met; the app is great as it’s easy to use. Seeing the cars and the descriptions was helpful, as were the reviews. The vehicle was great, very safe as described. Pickup and drop off was seamless and very easy as well. I may not go back to the big rental companies!

We arrived at the appointed time and found clean well maintained vehicle, just as one would expect from a commercial car rental company. Now, since it is not the aforementioned rental company, one has to be more precise on time and this can be a challenge if the airline has hiccups. It did not affect us, but I wonder, had we been several hours late, what heartburn would ensue?

I absolutely love the options and service you all offer. I travel a lot and this platform is my go to when I need a rental. No matter how little or how big your budget is, this is a great website for all. It's a site for every budget.

Rented a Porsche Macan S to road tripping towards a ski resort. I drove from El Paso, TX to Santa Fe, NM and back. Process of car pick up and drop off was easy. The host was very supportive and answered any texts I had about using features of the car. Turo experience went very smoothly.

Pleasant host, clear car, safe place for pick up and drop off. The host replies promptly. This car is well kept. I have added this car to my favorites. The price is fair and reasonable. I have looked and this is the only 2023 Qx55. Good on gas. I could not have asked for a better car. This was absolutely perfect.

This was my first time using Turo and it was surprising easy! The app really takes care of everything. It definitely will be something I recommended to others as well as my new way of renting a vehicle! The whole process is pretty seamless..

My car was delivered to my house on time, full of gas and spotless. The drive was excellent and the car performed perfectly. On return, they picked it back up and were on time again. I would use them again, and would highly recommend them.

I notice that once I parked the car in the garage it leaked transmission oil. Also the windshield wipers were smearing water as opposed to cleaning the rain water. Turo signs are not highly visible at the airport. I drove around several times trying to find the turo area. Also the host did not text or communicate the pass code until 3:28 the day I was scheduled to pick up the car.

What a great experience over the traditional car rental agencies. Normally you would reserve a car online. Once at the airport to pick up your car, it's never the car you approved and paid for and it's usually a couple hours. With Turo, the online application process was 5 minutes. Once at the airport, follow the location sent to your phone to locate your car. What an awesome experience and great value. I finally got exactly what I paid for.

First time user on Turo, rented a van from Caroline while in Tampa for a softball tournament. Very pleased with vehicle, price and steps for pick up and drop off. Would highly recommend to anyone in the Clearwater Airport area.

Truly enjoyed the hassle free way of renting a car, no lines, type of car being unavailable. You reserve a car, get what you choose and this host had great direction and communication. The car was exactly as prescribed and everything was super easy... Will definitely use the service again.

Turo made it easy to reserve and rent a vehicle without the crazy hassle of hidden fees and I was able to get exactly what I wanted. The cost was far less than the traditional rental car company would charge.

Great experience! Great car! Very easy! Everyone was very nice and this was a very quick and easy process. I love the car and it was a very smooth ride. Will definitely be using again and I will definitely recommend this to others.

Kirk S. in Memphis was great. Renting a car from Turo was way faster and less hassle than the major auto rental companies I am used to dealing with. So simple. And personal. Wonderful experience. I have already recommended to friends.

Thank you Travis. Had a great time on Maui thanks to you having a great car to rent and use around the island. Great vehicle to use. Plenty of room and comfy. Thanks again travis. Make sure you use travis and he will take care of you and also recommended some places to visit and eat at.

What an easy and inexpensive way to get a very nice car. No hassle, no problems, easy in and easy out. Hardest part was figuring out how to rate my car owner. And he deserved a huge thanks. I will definitely be using Turo for all my future car rentals and have recommended it to anyone who should ask or even listen. Was even able to extend an extra day with no hassle.

I should have listened to all the negative reviews but I thought I would try it anyway. Big mistake!!! I rented my car out to a girl and she seemed dipsy. She dropped her license on the ground near my home and couldn't find it. The way she acted, I was suspicious that she was high on drugs but couldn't prove it so I rented it to her. I have a Tesla and specifically told her that it can not go under 25% charge, it's not good for the batteries. She ran it all the way down to 5% and I sent her several messages to charge the car. I was so pissed that since my car has GPS tracking, my wife and I went after her and blocked her in, in front of a apt. building and ordered her out and left her stranded.

Our first experience using Turo couldn’t have been better. Choosing the vehicle was easy. We trusted the reviews, and the provider lived up to our high expectations. Communication was easy and efficient. The vehicle was easy to locate and in excellent condition. Both the check-in and check-out instructions were easy to follow, the photos protect the vehicle owner as well as the renter. As a bonus the vehicle selection and price were better than the traditional car rental companies, and there was no waiting in line and no pushy agent trying to upsell services. I will definitely use Turo again!

We needed a 10 passengers van for our family vacation in Phoenix/Peoria, AZ. Our host sent texts to help me find the van at airport parking, how to get in and out of the airport and was available during the trip if I had questions (I only had 1 question). We were allowed enough miles to get everything done we wanted to do. We had a great time!

Great platform and is very easy to work however the trip fee costs more than the car daily. I feel there could be better rates for long term customers like me, why would it cost more to keep it longer than it would to just pay my renter directly.

The experience was great. Car was clean and in good conditions. Amer was very helpful and was on time when I picked the car and also when I returned it. The car rental price was also very affordable. I would recommend Turo to my friends and family.

This was my first time using Turo. My host was Jay who was extremely helpful! Jay went over everything I needed to know. He was very nice and welcoming. So, I would have to say my experience was amazing! I will definitely rent through Turo and I highly recommend Jay. He is amazing! I couldn’t ask for a better experience with Turo and Jay. I thank you for trusting me with your Tesla. It means a lot.

David was a terrific host - flexible and nice - and Hyundai Tucson was perfect for our needs. We went up to the mountains and had no worries about the icy roads with this car. It was comfortable and really fun to drive.

This was my first rental experience with Turo. The owner made it an outstanding one. Timely responses and enjoyed the vehicle. The check-in and check out processes were smooth. If I’m ever back in the area, I will use this same owner and car.

After waiting in line for over an hour for a car rental and the line not moving, I just look at this app and schedule a car. It was very easy and Dominique was wonderful. I would definitely recommend Turo and especially Dominique when traveling to Kauai!

Owner was extremely efficient and quick to answer - the owner also assisted with guiding my Turo experience and was clear with instruction - vehicle was in perfect condition and was well suited to our needs - I highly recommend....

This was my first time renting with Turo, and it was a great experience. The cost was less than a regular rental car, and I was able to pick up/drop off the car only one walkable block away from the airport at no charge and without a security deposit. The car was in great condition and even had a sunroof, which was a fun bonus. The owner was very responsive to questions and communicated all of the pertinent information I needed in a timely manner. Thanks for a great experience! I will definitely consider doing this again.

The car was waiting for me. It was a beautiful car and was clean inside and out. It was a stress free experience. I would recommend the service to my friends and family. The rates were great for the cars they offered.

We have been very satisfied with our experiences renting a car from Turo. The owner was friendly and helpful, and the car was in excellent condition. Our only issue was finding the key which was not in the glove compartment as promised.

It was awesome! The communication was very good. Vehicle was immaculate and very well maintained. The owner was so accommodating and very nice!! I would definitely recommend Turo to friends and would be willing to do it again when I need a vehicle.

The car was in excellent condition. Clean gassed up and Michael the owner was very responsive. I would definitely recommend Michael and Turo to my friends and relatives. My expectations were clearly exceeded. My only regret is that I did not know of your service years ago.

We had the car for over a week and it was great. Gas mileage on the 2022 Lincoln Corsair was beyond what was expected. It had a great ride and the end result of our dealing with TURO was good. It was a first time but most likely NOT a last time.

When I needed a vehicle and was unable to get a sniff from Avis, Hertz or Enterprise due to the Gem Show in Tucson, I went to look into Turo on the advice of a friend. First of all, Turo had many many vehicles available to rent, so they solved my Gem Show dilemma. The app would not let me request a time earlier than 24 hours as a 24 our notice is required to rent. I needed the vehicle several hours earlier than the app would allow, so again, on my friend's advice I reached out to the host named Lynn. He responded immediately and from the get-go was willing to work with me to accommodate my travel times. He adjusted the available times and I was then able to book as I desired.

I have had a Turo account since 2017. I reside in south Florida but I've used Turo on my travels. I have noticed within the last year that hosts have started to request false claims in the south Florida area. I'm not sure if this is a nationwide problem but I have noticed the pattern in some of my bookings here. January 14th 2023 I booked a Cadillac 2020 for two days from the host Vladimir Lev. I took pictures at the beginning of the booking and before the return. I left this vehicle spotless. I do not smoke at all and the host provided photos of an interior that did not even match the same interior of the vehicle I rented. The host provided the photos to me in my inbox.

It was the best car rental process I’ve experienced! No hassle, easy modifications, extensions. Vehicle was clean, full fuel, easy instructions to use the lockbox to retrieve & return key! Location was well lit & easily accessible. I would again. Already recommended to a friend!

The car was available at the time and place as expected. The car was clean, full of gas and clean. The owner was responsive to any questions I, a new user, had. I liked my experience so much I already rebooked the same car for when I return to Arizona.

BUYER Beware! Had the most horrible experience w/ Turo.com. Host was informed upon booking that we were located 2 hours away. Made arrangements to pick up the car at the airport closest to us -- which is Kona. BUT in spite the text messages saying we were closer to KONA Airport and if that can be our pickup point - the text said, "no problem" BUT they still delivered the car to Hilo Airport. AND INSISTED IT WAS MY FAULT. After talking to customer service - I was told this was a very common problem. I'm out $130 in cab fares. I DON'T RECOMMEND TURO.COM at all. Hosts needs to be educated and go to a training class on communication 101. Just booked a Uhaul Pick-up Truck for $19.99 a day, so much cheaper and w/ more transparency.

Renting a car was absolutely easy. I literally just went through my app, found something that I was interested in and looked to see if was close to me. The owner made the exchange very quick and simple. She had really good communication with me and I felt reassured about using the car that I had selected. I used it for several days, took care of it, like it was my own, and returned it in the exact spot that I found it. This was much less complicated than renting from one of those national car rental brands that you find at airports. The cost was a third of what I looked at for other car rental agencies. I will definitely be using Turo again in the future. I never knew that this is part of my traveling could be so easy. In short, it was seamless and simple from start to finish.

Everything was great. Thanks Evan. Hope to use your service on my next trip to NYC. In July. Great service, great car. Free drop off and pick at the airport. Much easier than the other rental car companies. Will recommend a friend.

Dollar Rent a car took my reservation and money but then denied me a car or a refund when I got to my destination. I was desperate, in a strange town where I knew no one, with my son's graduation the next day. It was so easy to rent a car through Turo. They were honest and upfront about their fees. I had a selection of several cars and prices. The car I selected was in great condition and performed well my entire trip. Picking up and dropping off were simple. I'll never rent from a big agency again.

I was in a major bind stranded 8 hours away from home and couldn’t find a rental to be of service. I was skeptical of Turo but had nothing to lose. I had a couple bumps trying to get verified and the support on chat cleared that right up with so much helpfulness. I booked a trip and immediately the host cancelled on me not wanting to come to my location. I was deflated and desperate so I called support and without hesitation the customer service representative went to work booking another trip for me immediately. I was finally in a car that was suitable and really nice. And even made a new friend in the host. I couldn’t be more pleased with Turo.

This company need to be shut down and these people locked up. They stole over $1100. Do not use. Whole company is fraudulent and sneaky thieves. Changed my card 8 days later. Do not use. I hope they go after these people.

Please bear with me, Turo has the absolute worst customer service. I have been dealing with them now for 3 straight days. I had an issue with a dead battery that took 3 days to resolve, then leaving the shop after being towed the motor blew. As of now I am on my 7th call to CS, have been disconnected 6 times trying to resolve this. I have spent 1400 dollars on the rental and am only wanting to have said money transferred to a new vehicle. They are absolutely not allowing me to do that. They want me to spend another exorbitant amount of money on a new rental without even a reimbursement. I am beyond pissed. The CS I can only assume has their collective hands tied and are following a script. So here I sit waiting for someone to answer call 7. Do not use this app or service. Do not be fooled by the "5" star reviews. Always pay attention to the negative.

We were introduced to the Turo app by friends that use it all the time. Thought we would use it on a recent trip to Ft. Lauderdale, FL. Had a great experience. The price was $121 less than Budget Car rental and we got a better car. Angela, the owner kept in touch and was excellent. Will definitely use Turo again.

One of hosts forgot about having to let me in to his vehicle so I was stuck at the airport for an hour waiting for him to unlock the door. Another host was a no show. I went to the address he provided and waited at a house and he never showed up. I was stuck in an unfamiliar neighborhood and needed the car for my entire trip. Thankfully I was able to get a Lyft to go to a parking garage 30 minutes away and get another vehicle. The worst part is when I later found out that Turo fines hosts for being no-shows and keeps them as hosts. Turo will not compensate the customer for hours lost and the stress of stranded, instead they keep money for themselves and allow the cycle to continue.

We will never go back to traditional car rentals after using TURO. We were impressed by the ease and streamlined process! We literally walked out of the airport directly to the car with super easy instructions. We will recommend TURO to all our friends and family.

Great experience. Mercedes was clear and the car was reliable and everything was good. Clean, pickup and drop off was fine. It's kind of fun to try out a new car for a bit. I needed a car because my car is in the shop.

My host was more than accommodating and very friendly! The process from beginning to end was easy. I liked that there were not too many but just enough vehicles to choose from. Site was user friendly and easy to navigate.

Car was fantastic, clean, full even had a small just in case I forgot something bag gum, bandaid cough drops, chapstick etc. Paul was a great communicator, flexible and helpful. Pick up, drop off was a super easy. Picked up airport and dropped off at another location. Fun to drive, great handling.

Very easy to book, easy to pick the vehicle up, and easy to return. Somehow making the process of renting a car even easier than a traditional rental company with 10 times the options for vehicles. A+++, will rent through Turo again for sure.

Easy to arrange, pick-up and return. The vehicle was exactly the one we paid for, unlike rental agencies. The host was responsive to questions and directions were precise and easy to follow. Highly recommend renting from Turo when available. I will continue to rent from Turo.

The Turo app is easy to use. I was given a variety of vehicles to choose from and was easily able to choose one that best fit our transportation needs and our budget. The renter was a great communicator and very nice, and the car was clean and ran very well. When I needed to adjust our plans, that was easy too. The app made the whole process a breeze.

Turo was a great option for us when renting a car in Hawaii. Traditional car rental agencies had expensive, newer cars. Turo had a wider variety of well-maintained personal vehicles that we were lower cost and a much better fit for our needs!

I will choose no other way to rent a car. This process was as simple as it gets. Carlos was amazing, efficient and the line of communication was always open and response was super fast. Again Turo is the way to go!!!!

Firstly, the car I rented was 14,000 miles past due for service… the check engine light was on the whole time I had it. Then when I went to drop it off, as this was my first time renting, I took the owner's instructions of just leaving the keys in it and texting him to remotely lock the car and walk away… about an hour after my checkout time, I get a notification from the Turo app to checkout, I do, and am prompted to take pictures. I wish I had known prior because SEVEN HOURS after I had dropped the car off the driver informed me that there was damage to the car.

Great vehicle. Very nice. Just like new. Easy pick-up and delivery. Great communication. I would rent from these folks again. They also can provide beach chairs - coolers and beach towels. Very user friendly. It was nice to drive a new Gladiator as I have been thinking about buying one myself.

This was a great experience. Super easy, and the owner of the Tesla made things simple for me. Not a thousand directions, just good clear simple directions. Clean clean clean car. Nice guy and I would do this again.

Luis was the perfect host throughout the rental period. His instructions were accurate and easy to follow. Even when a lockbox malfunctioned at 3 am, Luis came up with an alternate plan so I could make my flight. He was always timely and gracious.

I recently was referred to Turo for a vehicle rental. I was very pleased with their customer friendly website. It was an easy process with registration. So many great choices for any occasion & prices were affordable. The host was most professional & prompt in responding. The vehicle pick/drop off was convenient & in a safe & public area.

The vehicle was delivered to me promptly on time and was very clean. The owner communicated with me the entire time throughout the process which helped since it was my first time using Turo. My trip had to be modified a couple times and the owner worked with me on it and made it easygoing.

Great car. Great communication. Did a little getaway before we rent this car for week in April. Easy pick up and drop off. Had a small issue but was taken care quickly and explained to us and offered another car but was ok with chipped (small) in windshield. Highly recommended.

First time hearing about and using the Turo app. The experience was awesome, the host was gracious and helpful, even provided airport tips and directions. We will definitely be using this service again the next time we are traveling or needing to rent a vehicle.

I loved everything about this app. The person car that I rented was nice and clean and he was available for me whenever I needed him. My only problem with the app is the young driver fee. I’ve been driving since I was 15 and I’m 23 now and someone who just got their licenses that’s 25 can drive. I feel like instead of having a young driver fee it should be a new driver fee because that’s the only problem I have with renting car from other places.

Great experience. Easy to follow directions given. Vehicle was very nice & Shane ** Was professional and courteous will rent from him again. Will definitely recommend the service everyone. Turo made it fast and easy to choose and pay online.

Erik makes the Corvette rental experience very simple and enjoyable. I’m happy I found the Turo app and went this route (pun intended). I was in Las Vegas for business, but had one day for pleasure. I made the right choice. I recommend Turo and Erik.

Our trip was great. From the start of the pick up to the drop off. I didn’t have any problems and will be booking again soon. I would recommend to my friends and family. I’m not what more can I say but great.

I was impressed with Turo as an alternative to the traditional rental car experience. I would definitely recommend your service to anyone who needs a vehicle. My host was spot on with his description of vehicle on time with his pick-up arrangements and very accommodating when I needed to extend for another couple days. All and all it was a great experience.

First time using Turo. Great experience! Super easy to sign up and get verified. Super easy to book. Had a great first experience with host. Great communication and a really easy process. I will be using this a lot more!

This was my first car rental experience with Turo and will do it again for sure. Choosing the right car and close to pickup/delivery location was easy. And pickup/delivery process was fast and convenient. Just make sure to take all pictures of vehicle condition at pickup as well as return.

It went smooth as silk, easy instructions, always felt supported. I was in the middle of a move and my car had to be towed for repairs. Rental car companies were outrageous pricewise. This was a win win for me!

Loved this more than rental places. The car was extremely clean and very easy and my host was amazing! I love the variety of makes and models to choose on the App and will definitely use my host again when I have another trip. Thank you!!

I was able to visit my kids. Last time was Thanksgiving. Blessed. I thank God and the people to have their car available. I had a great time. I took very special care of the car. I will be using the App very soon.

Was way easier than renting a car from airport. A picture of where the car was parked was sent the night before we picked it up and we shuttled right to it. We took pictures of the car and odometer before we left the airport… Will definitely use Turo again!

The owner of the vehicle was most pleasant; accommodating and kind. Since this was our first experience using Turo or even renting somebody's personal vehicle, we were quite apprehensive. The host and her family were most gracious. We would use Turo again if we needed to do so.

We were absolutely fortunate with our first experience. Our host, Steve, knew all the details of what needed to be done and when and walked me thru every step. Turo has very detailed instructions on what to do and when to do it to protect all involved parties. There are plenty of opportunities for additional fees and I'm thinking that's with any insurance/ car rental company. As car rentals go, this is easily our best experience ever. We drove in winter conditions... tires and brakes in excellent condition. Everything from start to finish was A plus!

Oh it was great. I enjoyed it. The car's in good shape that I drove. The person that I rented from person that own the car. The car stay clean. Every time I got in it it full tank of gas. Had a great time going out of town back and forth with friends and family so hey I enjoyed it.

The host could not have been more accommodating, On time, vehicle was spotless, fully fueled, and as described. I completed my day an hour early, messaged the host who promptly made herself available to meet and return the car early. I am absolutely going to use Turo again as I need transport. The entire process was superb, easy to coordinate, transparent without exception. I love Turo.

My trip with 202 Toyota Corolla was great. No issues picking up and returning. Service was great, staff friendly and so easy. Location is perfect. I will definitely rent again and I am sharing with friends. Price and insurance was fast, less than other rental places. Loading pics was a breeze.

It was great at first. The host communicated and blah blah but after my trip I had got all of these other fees, I guess he had to put $8.40 worth of gas back in the car after receiving the car, $8 but mind you I have yet to report how he turned the car in to me, so let’s start off with the outside. It was very filthy. I started driving and couldn’t see out of the side mirrors. It was ridiculous, he told me the gadgets in the car but not how to use them. It was very unpleasant. After my trip ended I thought I would’ve done business again but I’d rethink that. Not once did he mention the damage so with that being there before I got the car he would’ve blamed that on me because he quote unquote forgot it was there so ya no.

I really think this service is exactly what more people need. I wasn’t able to put down a $500 CC deposit on a traditional rental, so this option was perfect for my needs. The host was easy to work with and I’ll definitely be recommending this service to others!

I always have a wonderful experience using your service and I use it at least twice a month and for my vacations or quick trips to Las Vegas or Los Angeles for a weekend getaway. Will continue to use this service and easy to navigate app.

Karissa and Jon's VW Atlas was great for our group of 5! The check-in and checkout process was easy and very near the airport! The car was new, clean and spacious... comfortable for our whole group of 5 adults! Thanks again K&J!

I was charged over 1,200 dollars for a trip that the host told me would be 600 dollars. I have it in writing from the host. We spoke with the host before booking this trip. This was to make sure of the mileage before booking the vehicle. We told him it would be over 700 miles each direction. The host said that wasn’t a problem because we were allowed 750 miles per day. I have this in writing from the host.

This was my first TURO rental; I found the process easy to navigate and the car was in great condition - very clean and well-maintained. The website was easy to keep in touch with my owner and made the experience seamless. I’m very happy with my experience and will be a TURO user again.

My first host cancelled on me at the last minute. Turo customer service was able to help me find another car quickly and avoid double chargers to my credit card. My next host was kind and even worked with me when I got sick during my trip. I would recommend this to a friend.

This trip was amazing! Renting through Turo made the experience even better. Everything was exactly the way it was supposed to be and everything was accurate. Would definitely recommend this app to everyone. The car was amazing. I would definitely rent through Living with Legacy again because he just made it so easy.

So glad I chose Turo & the perfect host. All timing for communication, pickup, & return was fantastic. The vehicle was in awesome condition. I totally enjoyed the experience. I will definitely use Turo & hopefully the same host if needed in the future. Loree was a great host.

The car condition was awesome! The host, Erik, explained every single things. Very friendly and prepared a key with an easy-smart access method. The parking location was calm and safe area. This was my first-time TURO experience, and he made a really good mood for me.

Using Turo made our life so much easier than trying to get a rental car through an agency. Super easy to use the app and super easy to get the car. We got off the plane and walked to the car and drove off. No long annoying lines, wait times or dealing with an agent at a counter. Moving forward I will only use Turo when I need a rental car.

I had an awesome experience with Turo. Easy search for cars and prices were better than standard rental companies. Everything was easy to use and find. I did not have to use Turo customer service but communicating directly with the person who owns the car is nice.

Loved the car. Nice and clean. Drove well. Owners very nice and communicative. Was able to extend my rental easily while my car was in the shop. I enjoyed driving a sporty cute luxury car for the week. Glad I didn’t have to give up what I’m used to just cause I was in a rental!

Turo did not do their due diligence to ensure the host followed the rules. The host (Damien) was supposed to file a report to request payment for the tolls but never did. He then forgot to pay the tolls and incurred late fees. At that point, he notified Turo. Instead of first investigating with us, Turo automatically charged my card $800 without informing me beforehand. Even though we reminded Turo of their policy, they did not reimburse us. My advice is to stay away from Turo.

My rental experience was a smooth one and Kim was great from beginning to end with no complaints. They definitely made me feel glad that I made the decision to rent with them. I definitely will recommend them to friends and others of their services. Plus, I will rent with them again for sure! If you're reading this and interested don't hesitate to book them!

Great experience. Car as described, clean and ready to go. Zero problems with the vehicle, located in a fairly convenient area and easy to find. Will use again. Quick and easy with no long rental car lines. Owner had good communication and quickly replied when I arrived at the vehicle.

Our host (Brandon) was excellent. Made the pickup and drop off very easy and convenient at the airport. The image of the vehicle was exactly how it was in person and was in great condition. I am definitely planning on using him again.

Host was awesome, she responded quickly. Everything went flawless. Would recommend her car to friends and associates, no problem. Car was comfortable and clean with plenty of legroom. Made it nice for the drive from Phoenix to Yuma Arizona and back.

Very convenient being my RENTAL was nearly only a walk around corner from my home! Also the RENTAL “TRULY,” was the cleanest IMAGINABLE! I must add as well, TURO is pennies on dollar compared to corporate competitors pricing! In my opinion this organization (TURO) is SECOND to NONE!!! Again THANKS Brennen for the classy Chev. Volt.

This was our first use and I can say it was without issue. Will be back. There are not too many things that just work or go according to plan these days, so when TURO did just that it was a very welcome surprise.

The process was very simple and easy. I meet my host and she made my experience as smooth as possible and was very impressed by the experience. I will definitely be sharing the experience with friends, family and colleagues. I hope to use this app and service again.

From start to finish it was a breeze. Host was nice, car was clean and I had no issues the whole week I had the car. Had to extend my trip and it was just a text to my host confirmation and that was it.

Great first experience with Turo! Host was responsive and professional. He made the pickup and drop-off arrangements convenient and smooth. Vehicle was as described and in great condition. We had a great vacation in large part due to such a great car rental experience. Thanks!

Turo has the most amazing app to access vehicles and host all over the world with ease, test drive future purchases of similar vehicles at a fraction of the cost of a car rental place. There are options to get vehicles with or without meeting the owner once approved, whatever you desire, so yeah go outside and treat yourself, don’t cheat yourself! The picture below is from my most recent rentals in Las Vegas Tesla Model X Host Chandika A. Amazing Host Too, very informative.

Very easy with the drop-off and return. The guy we worked with was very easy and answered any questions. Anytime we fly somewhere we will be using Turo again! Recommend to anyone out there traveling for an easy car rental service.

I had a wonderful first trip experience using Turo. Mr ** showed us all the ins and outs of using a Tesla. He was responsive in a very timely manner. All around great guy, great car, and great experience. I highly recommend usin this app!

I had such a great experience from booking to picking up to driving to dropping off. The process was made to be so easy and even accommodated some last minute changes. The car was in spotless condition and I’d highly recommend!

Finding the car was super easy in the app and then renting it was quick and simple. I picked it up near my house which was very convenient and the car was brand new and so clean. Gas mileage was super and customer service was exceptional.

My first trip with Turo was a huge success. The communication from the owner, the ease of using the app, the ability to avoid lines or uncertainty of a typical rental car place made the overall experience wonderful. 10/10 recommend!

Car and host were great. Turo was not. CS agent was not helpful. Very difficult to navigate and charge way too much for a minor change or any change. I do not like Nickel and diming. I spend almost $300.00 for a car for one day and you kept asking for more money. This will not be my first choice for a car the next time.

From choosing the car to communicating with the owner to pick up and drop off, the process was user friendly. The car was exactly what we had expected and the owner had installed his 2 car seats (worth the extra $) as I had requested. This was my first Turo rental and I’m sold. Our experience was excellent.

Arriving at LAX it appears that it is impossible to pick up a Turo car. I had to take an Uber to pick up my car and even though it was only a couple of miles away it cost $31 to get there. This wiped out my savings as compared to a traditional car rental. Construction everywhere contributed to the time and cost of the Uber. The Turo provider did take me back to airport.

I have now rented four cars from Turo in Miami FL as of late 2022/early 2023, and I have found the rates to be ridiculously high. It seems a classic case of using current demand to rip people off. The cars cost as much if not more than new cars from top tier rental car companies, yet they are older and in two cases I had mechanical issues, including one where the car broke down and became un-driveable. Turo assured me this is not a usual occurrence, but from what I can tell they are charging lessors very high fees to list cars, which has led to a lower quality of product. The only way they can improve the situation is to stop ripping people off, lower their fees to lessors, and set lower price limits for lessees.

My experience was amazing with Mick. The car was ready, the process was effortless, and the return was just as easy. Mick answered my messages promptly and even let me extend my trip for an extra day! It was truly a great experience and I will be back!

We rented a 2019 Tahoe for our trip in San Diego and it was perfect! Our host made everything so easy. Will definitely use Turo again! Came recommended by a family member and was shocked at how easy and affordable it was.

Great pickup/drop off. Car was clean. Safe and serviced. Perfect for our honeymoon in Vegas. Muhammad was prompt and direct with instructions and we were approved for the car quickly! We enjoyed having the vehicle for getting out of the city. Highly recommend to anyone looking for a rental/car option!

Easy location to get to for pick up. Fast process that went smooth. Very affordable and clean cars. They have various options and I look forward to renting from them in the future. Thank you for your excellent customer service.

We really enjoyed the car! It was super fun to cruise around town in. Alex was such a great host and everything was very easy. He communicated all drop off and pick up instructions very clearly. We will use Alex again when we return.

The fact that the car was clean ready and no paperwork when I got there was the first! The vehicle owner Ryan was super awesome! I would definitely do Turo again! Absolute best! I am thinking of providing/joining Turo services in my area.

Great service, friendly people, quick in and out process, clean vehicle, car ran very well, best service. For my first time using Turo it was a great experience, I plan on using them again for certain. Using Turo was very convenient, no hassle. Thank you.

I had wonderful experience renting from James. The process was so easy and the Jeep I rented was phenmominal! The Jeep was so clean and fun to drive. James was a great rental host. I will definetly recommend renting from James to my friends and family.

The Highlander we rented was Amazing. The vehicle was in fabulous condition. Picking it up was incredibly easy, no lines, no wait at the counter. Walk out to the vehicle, take a pic and off you go. Would definitely rent again!

I enjoyed the time I had renting the vehicle. I had never sat in a BMW much less driven one. I felt fancy lol. It drive super nice! The owner was equally amazing as well! I definitely will be using Turo in the future if needed! Thank you.

Using the app is fairly simple. Car selection is good. Only issue I have with the app is all the fees. The rental could only be $50 for the day, but after trip fee, taxes and everything else you're still paying around $200 which is insane if the renter is only charging $50 for the day. Like taxes and insurance is understandable, but sometimes the trip fee the same amount if not more than the cost daily for the car. Zipcar prices are way more cheaper, insurance is optional and no matter what car you choose, you don't have to out a deposit down. Turo only has a better car selection.

The service and the hosts are very nice. Also the car and the trip gave me a wonderful experience. I will recommend this app to all of my friends and family. The price is also very kind for our to rent.

My family and I had to take a quick business trip and my husband found Turo! The selection of vehicles is amazing and our host was kind and provided details of the vehicle and pictures. We look forward to using Turo again!

I’ve used Turo twice in the last month and rental agencies twice in the last month. Turo gave me two perfectly good cars for my needs. The first rental agency overcharged us; the second wouldn’t let us pick up with a debit card - leaving us without a car at midnight after a long flight. The Turo cars were available, much cheaper, and I felt valued for using them. It’s a bit more time consuming to pick up and drop off, but not that much more than picking up at an airport. The additional fees (service, insurance, etc.) are pretty steep (the only thing I don’t like), but you know all fees and expectations upfront - no surprises. From now on, if I can use Turo, I will.

Turo was an awesome experience. Tarah my host was amazing! She had a nice vehicle and it was clean. Pickup and dropoff instructions were accurate and simple to follow. I definitely recommend Turo for anyone looking to rent a car in the modern day.

I thoroughly enjoyed Turo and will definitely use again. Easy to use. FYI, at the Charlotte, NC airport, follow signs for Turo or tell that to your Uber driver. My car was perfect. Super clean and great gas mileage. Thank you.

Everything was very easy and relaxing. I did not have any problems with pick or delivery. Waell was there every step of the way.. He was on time and made my trip a lot easier despite the circumstances of my trip.

2018 Jeep rental from Niko. Everything was as advertised, everything worked. Very clean vehicle and no surprises. Niko was very easy to communicate with, would turn again. Turo process way easier to work with than Enterprise or other majors. Happy that I found this rental site.

All in all, so happy with experience. Returned rental early but it wouldn’t go through and both owner and me couldn’t figure out why. I only really dealt with the owner not so much the company and he was great.

This was the easiest car rental I’ve ever experienced….loved it! Everything was so easy and timely. The car was great and extremely clean. Turo was easy to use. I highly recommend it to anyone needing to rent a car. It’s also cheaper, which is a real plus.

The best reliable fast car service I have ever used. My host was amazing, with great communication skills. The car was clean inside and outside. I will definitely be looking Into this service again when returning to the Tampa Bay area.

My 1st Turo rental experience was great. The car was clean, ran great and enabled me to get around as I needed to. I will be using the service again soon and will make Turo my preferred way of car rentals going forward.

Very easy process, friendly, and enjoyable experience. Had a great time with the car and would love to rent another car. Response time was good and got all the information needed with minimal interaction. Car was also very clean and included gear in case of an incident.

Been using for a while and great cars and great people. Definitely recommend and will be using again in the future. Had a small issue with a car not ready and they fixed it quickly and were very nice about the situation! Use them, you won't regret it and they will help you if you run into any problems.

My first overall experience with Turo was in one word: ok. Could have easily been exceptional, but due to a glitch on the app or error on my part the difficulty experienced could/should have been avoided. I am referring to my original reservation while staying in Kailua Kona. When searching for cars in the Kailua Kona area, I filtered my choices with $0-$50 delivery fee and then sorted to low prices to high. I found a vehicle that seemed to fit our needs including budget, and booked it. Then after confirming the payment was made, I noticed the vehicle was actually on another island of HI, not the big island of Hawaii where we were. I immediately canceled and still had to pay a fee for canceling (approx. $58). Apparently the app thought I was looking for a car on any island of HI, I was not. So there is my feedback, the auto we ended up with renting was excellent and the owner was super to deal with. Thank you for hearing me out...

We rented for the first time through Turo and had a great experience with our owner TD. Communication was fantastic. Pick up/drop off was a piece of cake, and the car was beautiful. It was an awesome experience, we will be renting again from TD through Turo.

Use of the Tesla was very satisfactory. The car owner's assistance was timely and productive. I would contract with this owner again and refer him and Turo to my friends and associates. The experience rivals my Hertz Gold service and gives me the opportunity to drive the automobile that I want.

Don was a great attentive owner, He helped Me find the Car and Showed Genuine Concern. He was quick to respond when I called him, and he offered to extend the car rental for another day without me having to ask, I would use him if I come back.

The experience was super smooth and my host, Brandon P., was accessible through the whole trip. The only thing was with a Tesla, I wasn’t able to charge where I stayed all the time and the cold made the battery deplete overnight. Just waiting for my deposit. I filed an incident report and there was a hold for my deposit but it was resolved already.

I have vehicles on Turo and ready to remove them from the platform. Guest can actually smoke in my vehicles and there's literally nothing I can do about it due to not having any before and after photo proof (ashes, burn marks, etc)! As long as guests clean up any proof, I'm SOL. I'd also need to have before and after pictures. The before pictures would have to cover every inch of the car. All I can do is place my vehicle on snooze for a couple of days while I spend time and money removing the smoke smell. If the car smells like smoke, the next guest can cancel the trip with no repercussions (which is understandable). Neither Hosts or guests are allowed to smoke in Turo vehicles. If the vehicle smells like smoke, only the host is affected. The money used to get rid of the smell comes from the money made from the recent trip.

My first time using Turo was during MLK weekend. I’m surprised by the amount of vehicles that are available for rent, especially the luxury vehicles, that are priced much lower than the traditional rental car services. I refer to Turo as a disruptor within this industry! Great job!

This was our first time using Turo and it was seamless from start to finish. Selecting a car was easy, options were clear and communication with our host was superb. The car was as described and the price was transparent. I’ll likely never use a standard rental car company ever again.

Great experience, great car, great customer experience and simple process. I would recommend using Turo on a future trip. The person that owned the car was great. The car was in the right spot with the key.

It was my first time renting from Turo and I do not have any complaints. The renter was very helpful and answered any questions. The vehicle was exactly as described. Great experience and will rent again and would definitely recommend to a friend.

Mark was a fantastic host. Communication was top-notch. Gave me lots of helpful information and places to go in Austin. Even text me during the week to see if I needed any recommendations for food or music. The car was exceptionally clean and well-maintained.

Everything went smoothly. The host is great and his vehicle is such a great ride, I’m thinking about purchasing one for myself. If you need a good ride for your trip, this is the best option for it. It’s great on gas.

First time user with Turo, had a great experience with the 'Host' and the vehicle was exactly as described. Pickup and drop off were seamless and simple, despite not being at the airport itself. Will definitely use Turo on my next trip.

I’m using Turo for my second trip today and so far both experiences have been great. Easy process, great app, great hosts. My only complaint would be the high trip fees, but I have no choice but to book last minute.

This was a great Experience. Our Flight Landed in Atlanta for a Quick Trip to Macon. The app made it easy to search for a vehicle. The Number of vehicles available was a pleasant surprise as well. Easy Booking and Clear instructions made for a Great Experience.

I am from China, this is the first time to USA for 2023 university winter games. New York is very beautiful. But we only stayed one night. We traveled 5Av, Times Square, Empire state building, Wall Street. The car is very nice the service is so nice .pickup and return is so convenient.host is very kindly.

I absolutely loved the trip. The car was amazing. Was parked exactly where the host said it would be. Host came out to meet me and helped me with the app and very accommodating. I will be renting again. Prices are great and one time charge. I would definitely choose this over traditional rental companies.

I’ll never rent from Hertz, Avis, etc again. Those companies cannot guarantee a specific car. With Turo you KNOW exactly what vehicle you will get. The app makes it easy to select a car, a location, and allows for pictures to be taken to verify that you have not damaged the car. With a conventional car rental company, they can claim you damaged their car even if you didn’t.

This was my first time using Turo, and I thoroughly enjoyed it! The reservation process was easy. The pick up process was smooth - I picked up my car just outside the terminal at Sanford Airport. So simple and convenient! My host was amazing, and the Jeep was wonderful! So much fun to drive! I'm Turo from now on!

This was the easiest process ever. Loved the selection and the customer service given by the owners. The prices can't be beat. I will use this service as long as it's available. Smooth and easy. Turo is the absolute BEST!

I recently took a trip and after the trip I had to pay a gas fee for not filling up the gas tank. It was fine, but I kept getting messages from my host even when I already paid the fee. He, Tyler, was being rude and told me “it was not his problem” and that I should have found a way.

Everything from communication to condition of vehicle was top-notch! I cannot think of anything that would have made my experience any better than it was. The car was clean and professionally maintained as well. The entire process on the Turo app was also outstanding! I would recommend this car and its owner to anyone looking to rent on the Turo app!

There was a good selection of vehicles available in my immediate area. I love the idea of private services without having to deal with the busy counter of traditional renal car companies. Will be using the services again and recommend to a friend.

The cars that are rented are very old. The car that rented got a flat tire and replacement cost was insane. They changed Mutiple things. A tire replacement should cost 100 bucks, but I was charged 400 bucks. Insane high price.

Daniel was awesome and so was his Corvette. The experience was fun and easy. Definitely do it again. From booking the trip to ending the trip it was a smooth ride. I will never rent a car from a rental car company again as long Turo is an option.

I normally rent via Enterprise or Budget… but I specifically wanted a hybrid or electric car for my recent trip. My family member told me to try Turo. So, I did. Arman’s 2020 Prius was just what I needed and the experience was so smooth and seamless. I will be checking Turo from here on out for future rental needs.

Had a great time with the car. It was clean and the whole experience was just great. Also the host was very kind and honest and displayed superior customer service skills. I would definitely recommend to a friend a family member co-worker and any other persons looking for a rental experience that will leave them in awe. This was by far the best car rental experience I have ever had and will for sure be a reoccurring customer.

Owner communicated great, the car was perfectly clean and rode smoothly. I love the owner communicated and asked if we needed anything additional that we did not book but would help if did. I would recommend this car & owner to any family of 4-5. The truck fit our luggage perfectly and was very spacious. The owner also provided complementary water and wipes.

Super helpful, communication was A1. Very easy getting the car, very smooth ride, car was well maintenance. My trip was definitely made better by renting through Xscape rentals. Very quick response time and very professional/friendly service.

So easy and friendly. I may never use another regular rental co again. I was met at the garage immediately. Was walked thru everything. Answered all my questions and I was off. Return was even easier… Price was 50% cheaper than the big boys…30% less if I include transport to and from the station…

My experience was fantastic and definitely fitted my needs. I used my trip for work needs and errands but the hosts were amazing and communicated well with my concerns. Would definitely recommend Turo to anyone interested in renting a vehicle for trips or vacations.

When we picked up the car, we waited at the door for some time before the host answered. She said she was putting her dog away. We scheduled for 10:00 and I felt she should have been prepared. As we accepted the keys, we noticed significant damage and took a number of pictures. Now the host is alleging there is a “dent” on the passenger door and Turo is taking $500 from my account. The host now wants to fix an alleged tiny dent that is barely visible when the car has underwent severe damage. I’m saying illegitimate payout and scam. DO NOT RENT FROM TURO. Just go the traditional method. I won’t be doing this again.

App is easy to navigate. Great choice of vehicles. The price point was very competitive with rental car companies. The owner was very responsive and accurate on where to pick up the car. Car was clean and had full tank. The return was just as easy. I would use again.

We rented a car for six days. During these six days we had no problems. When we needed the owner of the car was always in touch. We traveled the whole island in this car, we had a lot of excursions. And what is very convenient that the car was always parked with decoy.

I have mostly just positive things to say. Your app is easy to use, and has a very smooth process for onboarding new users. The owner who I rented from was incredible, friendly, communicative, and flexible with my needs. I hope that my future experiences are with owners like him. My only complaint is about the communication concerning fees within the app. I understand why there are fees. You I only wish that they were presented upfront and not at the end of the checkout process.

I rented from Turo and had some minor damage to the taillight which should not have cost more than $500. The owner claimed that the car also needed body work (unfortunately no documentation of this as it was not something any reasonable person would think to document prior to renting). Turo estimated the work at $1998, miraculously just $2 less than my deductible. Turo customer service was incredibly unhelpful. Also credit card insurance does NOT cover rentals under Turo. So I was out $2000 in addition to what I paid for the car with absolutely no recourse. You are MUCH better off renting from a traditional car rental company until Turo gets their act together.

Person we rented from was excellent! Great communication. He kept in contact and was very helpful with everything. We will definitely use Turo again. It was easy to set up through Turo app and he responded very quickly to any questions we had.

Rented the Audi e-Tron, the car was clean and pickup and drop off was easy and quick. The people were nice and helpful. It looks like they have a good selection of interesting cars, so will come again when I have to rent.

Mr. ** is a great person. He allowed me to keep his car for about a month. My own car was in the shop and I had no car to get to work. He was good at letting me keep it that long to help me out. I do appreciate. Thank you so much. I will be using him in the future if possible. Thank you so much.

This was my first time using Turo. My host Christopher R was a great host. Car was clean and on time. He always responded and communicated with me. He was pleasant, professional and very understanding. When in NC again I hope he will be available again. Thank you, Chris!!!

Lisa was awesome! She met us with her car on our arrival to the Bozeman airport! The car was immaculate! She then met us back at the airport on our departure! Easy peasy! I will never get a car from a rental agency ever again!

This was my first rental, so I was a little naïve to the process, and it took me a few people on short notice to line up the vehicle that was for me. Once I got approved to rent, it was a very smooth experience. I thought the pricing and the delivery fee was very reasonable. I did get the full insurance, and thought that was a little expensive,. But since I wasn’t sure if my credit card or car insurance would cover any damage, I want it to be safe rather than sorry. I would use the service again.

Definitely a very well maintained vehicle and excellent owners who responded quickly to any questions I had about the technology or driving features! It was beautiful and started with the push of a button and the 4x4 did excellent under very icy and snow conditions! Price was very reasonable too!

Host was extremely helpful and will do business again should I be back in KC and need a car.

I returned the car 2 hours earlier. Why you still charged me 66 dollars because the battery was about 40%, and it was unfair, because if I returned the car 2 hours earlier, why you guys still take 65 dollars. I think, I won't use Turo again.

The vehicle was great. No problem. Clean and I had a great ride. Outstanding customer service!! The possession went smooth. My trip was a success. I extended my rental. It also went smoothly. The app is a great tool. It’s a unique tool to use.

I've rented vehicles from a Nissan Murano, to a Porsche 911 and the majority of the experiences have been perfect. The only problem is hosts cancelling the evening prior to pick-up (11pm) without warning. I see a lot of that in the reviews as well, you don't get that with regular rental companies. I did not get offered any assistance or discount to get a new vehicle booked. Thankfully I was able to find someone on the app that could accommodate me on super short notice and stay in my price range. It was not however the class of car that I was initially renting, so I did not get my "bang for my buck" as I had planned and rented way ahead of time. Besides curveballs like that, the app is a great way to drive some of your dream cars without the sticker shock of purchase.

It was a great experience. Very easy to navigate and book with multiple car selections. Amon was very professional and I will definitely be booking with you guys again. The car was in great shape and I did not have any problems. I have already recommended Turo to a few friends and family members. I am sure they are going to love it as well.

It was quick and easy pick up and drop off and the guys doing it were nice and polite. Will do this again one day!! The car was clean and nice and fun to drive. Honestly best experience I’ve ever had with a car rental. Thank you and the host.

I am very pleased with my experience with Turo app and service. It was the first time I used it and they had so many good options to pick from. Convenient pick up locations and communication between host was excellent. She was very flexible and even allowed us to change our trip time during the trip. Turo was user friendly and a lot more convenient than renting through a traditional car company. 10/10 would recommend to a friend or use again for travel in the future.

Decided to book a car with Turo. The easiest way possible and the fact that we booked very last minute and were still able to book a car was nice. The app is easy to navigate and often provides step by step instructions on what to do for check ins and check outs of the trip.

HORRIBLE. I was blamed for smoking when I didn’t. Truly a HORRIBLE EXPERIENCE. A few flakes of tobacco fell out of my cigarette box BUT NO SMOKE IN THE CAR. It is seriously UNBELIEVABLE that such a rule would be in effect without verification.

I had the absolute best experience!! The car was clean and exactly as described.. Joseph was absolutely amazing. He was very responsive when I had a question. I will always go to him first when looking for a car. If you are looking for great customer service… Joseph is your guy.

Instructions to vehicle and check in was perfect, unfortunately wasn’t expecting and wasn't posted on listing that I would have to pay $12 parking fee upon leaving the garage. Nevertheless the car drive smoothly, no issues with the car itself, I did find a few roaches in the car on the last day of my trip and also unfortunately left my car charger. Overall satisfied with the vehicle for the price. However I am disappointed that after asking multiple times about the reimbursement for parking I never got a response, poor communication.

All I can say is that this I was the most painless and stressless experience I’ve ever had when renting a vehicle! I am a fast break member - it does even compare to my service in Las Vegas. Shout out to my new contact. Sorry I can remember their Turo Name. This Caddy was so smooth! See pic!

This was my first experience with Turo and I have to say I was impressed. The host, car and entire process was simple. I have already booked my next Turo and expect the same experience. This is a much better experience than a rental car agency. The car is brought to you and you drop it off where you picked it up. You have a huge selection of vehicles to choose from and it's my decision to rent what I want.

I rented a vehicle for 3 days - The Host came and stole the vehicle from private property before my rental time expired. Planted a smokable substance in the vehicle. Took a picture of this substance and sent to Turo. Turo immediately charged me $278.75 for smoking in the vehicle, I do not smoke. He failed to inform them that he stole the vehicle back a day before my time expired. Which I paid $492.30 for the days I needed the vehicle. I was restricted out of my account with Turo, so I could not communicate or track the communication I had with the Host. I have went through all channels to communicate with this company, with zero success. Over $700 dollars and no service, customer service or response from this company. I sent police report, emailed, etc. Nothing from this company. Horrible Business Ethics.

The first time I needed a car, the brakes ended up just going out on me. The host took a day and a half (I could not work due to this), to get me another car. I was questioned to death about why I had a sense of urgency and needed another one ASAP. Ummm, that's one of the biggest safety needs with a vehicle and I can't make money otherwise?

I attempted to rent a car on Turo's website. It went through, but the Host said I must send $250 dollars security deposit to hold vehicle. I complied, and thought all was well. I just happened to check my account and the rental was canceled. (NO notification to me). When I attempted to contact Turo, they told me that the Host was just kicked off Turo for Scams. I requested they send me the deposit that the Host was sent back, but they refused. I am out the $250! Apparently there is absolutely NO ACCOUNTABILITY for the Hosts, and they are free to scam you and keep the money!!!. I will NEVER use the company again because you cannot trust the hosts are not scammers. Please DO NOT EVEN THINK about using this company!!!

We recently used Turo in New York. We inspected the car prior to starting our trip and there were no cigarette butt in the car however when we returned the car the host reported to Turo with the picture of cigarette butt near the driver seat handle. This was not noted anytime during our trip, and we do not smoke so it is not possible for us to keep it there. When this was brought up to Turo’s customer service they did not listen to customer side rather they charged $ 300 and blocked us from the account as well. They only listened to the host and there are no proof that this was not planned by him. We are highly dissatisfied and unsatisfied with poor customer service by the big company. For them $300 matters more than customer and their satisfaction. They are not even willing to call or listen to our side. Strongly do not recommend the service.