
Turo Reviews
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About Turo
Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.
- Available for 25 and younger
- Safe pickup
- Flexible rentals
- Affordable
- Limited mileage
- No one-way trips
Turo Reviews
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Reviewed June 22, 2023
The app is simple and very convenient to use. I was just wishing there were more discounts or incentives for loyalty or length of use. Besides the free day after ten days of use but only once a month seems a bit weak and could definitely be improved. Although the incentives seem a bit scarce the app and all it has to offer are awesome in a pinch and I have very little to say negatively.
Reviewed June 22, 2023
I will definitely recommend and use Turo for all my car rental needs. So easy to rent and the van we rented was perfect for my family and extremely affordable. We could not find anyone who rented this size of van. Until I heard about Turo. And we got to rent it and take care of everything from the comfort of our home.
Reviewed June 22, 2023
I really liked the car selection, the app and the interactions with the car owner. The app was very simple and intuitive. I would definitely use again. I still need to do some comparison with typical car rental places. Only thing I felt was a bit of a shock were the additional costs after the price of the car rental. But I enjoyed the car I rented very much and had a very positive experience.
Reviewed June 22, 2023
My first experience with Jake and his Tesla was so awesome I rented with him again. 10 out of 10 recommending to anyone wanting rent a car. I usually rent with a company like Enterprise but I wanted to try something but different. The process of pickup and drop off was way less time consuming.
Reviewed June 22, 2023
Car was exactly as described. It was clean and tan well. No problems at all. Loved that we could pick up at airport and drop off there too. Air conditioning worked well. Owner was good to deal with. All questions answered timely. Would recommend to a friend. Have used a Turo before. Good experience each time.
Reviewed June 22, 2023
The website was very easy to use and follow along with. Booking was a breeze and I was updated every step of the way. Plenty of vehicles to choose from various price ranges. Will definitely will use again. Vehicle owner was great to work with as well. Love that there was a option for drop off and pickups outside of the various meet locations.
Reviewed June 22, 2023
I booked a Toyota GR86 for a rental through Turo for June 16th - June 19th. Booking through the application was relatively easy. Unfortunately that was the only easy part of the process. I had a notification from the host that the car was ready to be picked up the night before my arrival at SeaTac in Seattle. I had paid extra to pick the car up from the airport. Upon landing I messaged the host to see where I could locate the car. I then received a call from the host letting me know that not only was the car not there yet but it was in the process of being dropped off by the previous renter and that I would be responsible for making sure the car was in good working order, clean and without damage. Seemed a little off to me but I was in a rush to get to an interview so I figured I would deal with it.
I made my way to the airport parking garage where I was assured the car would be located. I could see the car was geotagged and somewhere in the parking garage but I didn’t know what floor or what section it was in. I messaged the host to try and see where the car was located. He responded by letting me know at the last possible minute that he could not locate the car because the previous guest had been “uncooperative”. I desperately ran up and down the floors of this parking garage trying to find a car that isn’t mine for about 10 minutes until I opened the Turo app and saw that my booking had been cancelled without notice.
I called the host who dumped the blame on Turo and told me to call Turo customer service. He assured me that they would take care of this issue. I ended up taking a 85 dollar cab to get to my interview. Upon completing my interview I called Turo customer service since I still needed a car for the duration of my stay in Seattle. The customer service rep told me to look on turo and find some cars in my area. Which there were none of. She then tried to book me for the same Toyota GR88 that I had attempted to pick up earlier from the airport. After multiple refreshes and being put on hold she found a different car which was more expensive even with the measly 25 dollar a day discount that was being offered for my trouble.
So Turo customer service expected me to have my rental cancelled on me at the actual last possible minute, take a cab to get to my destination and then pay more for a different rental for a car that was not anything like what I originally wanted to rent and on top of that pay more and have to take another cab/Uber/Lyft to the car itself or pay even more to have it brought to me. After numerous times being put on hold and and probably around 2 hours being on the phone with the customer service rep trying to explain how ridiculous it is to treat a paying customer like this, I was offered a 75 dollar one time use Uber voucher that I could use to take to the rental car that was another 40 minutes away. Which meant I ended up having to take another Uber back to the airport upon dropping off that car.
Even with the discounted rate on the car I still ended up getting completely screwed out of cab fare and the Uber back to the airport on the last day of the trip. Basically from front to back a pretty terrible customer service experience. If something bad happens like a rental gets cancelled at the last possible minute while the renter is walking to the alleged pick up location, you don’t mess around and try and make them pay more for a car they didn’t want to rent in the first place. You should go above and beyond to try and rectify the situation and make the customer happy because that’s how you get repeat business.
Reviewed June 22, 2023
I found Turo app very easy to use. I found the car and the price within my budget. I had a small incident that required road side assistance and Turo road side assistance was great. My host was great. He delivered a clean, full tank great car.
Reviewed June 22, 2023
Whitney was a fabulous host! This was my 1st using Turo, and I was pretty nervous about what to do, how to do it all, and was very unsure of the process. The Acura was immaculate and rode great. I appreciate her kindness and courtesy and would absolutely use Turo with Whitney again.
Reviewed June 22, 2023
I would love to rent this car for the future. Nice to drive and very clean car inside and outside. Keys less and low miles car. Everything was perfect. I am happy it’s was close to my house to pick up the car. Thank you to Ghost. Responded my questions quickly. Easy to self check in and check out.
Reviewed June 22, 2023
Why is my is the trip fee same much as the car is like car can be 100 dollars another 100 to pay. Why is that? What is the reasoning of the trip fee? I mean you can go to rental car place and pay the same much. Please email me back about this. Thanks again. Car was great.
Reviewed June 22, 2023
Easy & quick access to a vehicle whether in your hometown or while traveling. Less expensive than typical rentals. And you can pick your vehicle in advance. Since I’m in beautiful, sunny Myrtle Beach, I chose a cute Fiat convertible to use when my personal auto was in shop for repairs.
Reviewed June 22, 2023
This was my first time using Turo and Jesse made the whole process very easy and convenient. I accidentally selected the wrong pick up location and he allowed me to modify the location which was very nice. The communication was on point, the car was clean and drove great. I didn’t have any issues and will definitely be renting from him again.
Reviewed June 21, 2023
Excellent customer service skills, smooth transaction. I guess I found my keep on whenever I need to borrow a car. As a matter of fact, I rather do a Turo, than a car rental. Similar, but different. Turo is the way to rent a car, if you have the need to rent a car.
Reviewed June 21, 2023
Good experience. Great communication until next to last and last day, but okay. I realized I did not need the car the last day and I sensed s/he got mad. He/she denied my request which is understandable and then communication seemed to stop. I kept trying to reach out and see where to leave keys and no reply. Before the request for early return, he had been very quick and helpful responses. I kept the car the full amount of time and that was fine. Overall had a great clean car and great experience.
Reviewed June 21, 2023
Owner was very kind. I was over an hour late to pick up and an hour late to drop off. He was very communicative and was very gracious and let me change my reservation time. Definitely would consider this vehicle again. Super easy to drive. The car was very clean, smelled great, and had loads of cleaning supplies to help us clean after our hike. Charging was a breeze with the included attachment in the trunk.
Reviewed June 21, 2023
First host cancelled two times fluxing the rate more expensive since prebooked for early bird discount when cancelling. I only had half day so no discount and not many cars. Then the host Leo I rented from had a vehicle. He was great. Leo after experience provided a discount code for future rental. Turo could do better with customer service. Did live chat and phone call. 3 agents and none were helpful or knew their job.
Reviewed June 21, 2023
Great ride! Was clean, gassed up ready to roll. Easy pickup and drop off. Really nice vehicle. I really like the adaptive cruise control, leather, ipass, and sunroof. Drives really smooth and has really good fuel economy. Perfect road trip car for 2-3 people with bags. We Will definitely be a repeat customers, great communication.
Reviewed June 21, 2023
We received the Jeep on time. It was perfect. The person delivering the vehicle was so pleasant. Showed us the features of the vehicle and picked up the vehicle too.Great experience. Will continue to work with Turo when we are out traveling with our RV and need a vehicle.
Reviewed June 21, 2023
Most of the time vehicles are in good shape and owners are decent. The past two times weren't so great. The last one I rented the vehicle was good. But I got charged a bunch of cleaning fees when I know I didn't violate the cleaning policy. The one before that was absolutely a horrible experience. The vehicle wasn't up to par and I had to pay out of my own pocket to bring it up to par and make it SAFE to drive. The vehicle owner also was a nutcase and spewed a bunch of lies and tried to make me give him $400 on top of the $2000 I already spent between the rental fees and maintenance I spent on HIS VEHICLE...
I wasted a LOT of time and money with this one just to get disrespected... I probably won't use Turo again or recommend it to anybody. I'm going back to using regular rental companies like I normally do. I rent vehicles a LOT because I travel a lot. So this is a big loss for this company honestly.
Reviewed June 21, 2023
This was my first time using Turo. I was skeptical going in but everything went well. Nice vehicle, nice owner and I was able to drive something special for the price of something average. The Turo APP works well and the remote lock/unlock is a nice feature. Good variety of vehicles to choose from, which made it easy to find just what I wanted.
Reviewed June 21, 2023
My experience was effortless and awesome, will definitely recommend Fredy to anyone. Fredy was friendly courteous and pleasant both at pick up and drop off. Turo is a new and exciting new was to get a car for the weekend for leisure or business. Best experience ever with a car share service.
Reviewed June 21, 2023
Except for the small issue that we encountered when we were getting ready to leave to head back home we had an excellent trip. The service was great. The roadside assistance could have been a little bit faster but the gentleman that showed up was awesome and he stayed until he got the job done so kudos to him. We appreciate it and we will be using the service again. Thank you so much Turo.
Reviewed June 21, 2023
Our trip Got off to a rough start. Our host didn't have things set up correctly for us to gain access to the vehicle. But Turo staff was on it. They didn't stop till we had a vehicle to drive. Our host Russell came at 1:30 in the morning and saved the day. I will continue to use turo however I will never book with the first host ever again!!
Reviewed June 21, 2023
The pickup and drop off went smoothly and the host gave permission for me to extend my trip by 3 hours. It was my fault that I didn’t see the response in time, so I returned it at the agreed upon time. (No fault of the host) It was my 1st time driving a hybrid car but I googled how to start it & shift gears. Excellent gas mileage!
Reviewed June 21, 2023
The service was exceptional. The car very clean, in excellent condition. The attention was great. Fast response. Very affordable. And they have many options that can work for you. We needed it for a wedding and it was perfect. App is easy to use. We are thankful for the service.
Reviewed June 21, 2023
I have now used Turo a few times and all in different states. Every experience I have had with Turo has been great with no complications. Everyone has been super friendly and helpful. Turo is definitely my first choice when renting a car. It has been far less complicated and far more money saving than any rental place we have looked at.
Reviewed June 21, 2023
We had a great experience. Enjoyed driving a Jeep around during the SuperCopa soccer tournament. Kyle was a great host, and all went smoothly. We had a 25 one way commute to the fields everyday and the unlimited miles option really helped!!! Would certainly rebook if back in the area in the future!
Reviewed June 21, 2023
Very easy to book my trip! I got to choose from multiple cars that were in my price range. Checking in and out was simple and I was able to get clear directions and any questions I had answered. The ability to add extras to my trip was also a great feature. Will definitely be booking through Turo again.
Reviewed June 21, 2023
I was pleasantly pleased with the process and our host. The only negative comment I have is there wasn’t enough vehicle selection for the size of our family of eight, very happy with the one we did find. Rental price good but watch out for add-ons for insurance and delivery fees.
Reviewed June 21, 2023
Was cautious at first this being new to me. But the simplicity and the host I had for my first experience made it great. The reservation was smooth and easy. The pickup was very accommodating and easy. The vehicle was perfect and a dream to drive. Return was perfect. No complaints but I wish I was using Turo sooner and my host serious too.
Reviewed June 21, 2023
This was our first time using Turo and it did not disappoint! We had a very easy pickup and drop off experience with the owner. We were flying into LAX with children, which is stressful in and of itself, but getting to the car was a breeze!! Will definitely use this service and owner again!
Reviewed June 21, 2023
My 1st time booking oN TURO, Jennifer was such a great communicator, easy instructions and her car was so roomy and clean In And out. It wasn't as hard as I thought it would be. I am definitely gonna book again when I need a vehicle. Love this Turo app and I highly recommend it. The vehicle was good on gas also and fit my family that came in to visit. They lo either vehicle too. I highly suggest to support these small businesses, they truly deserve it. 5 stars from me.
Reviewed June 21, 2023
This was my first experience with Turo, and it was unforgettable. The owner of the truck was very professional. He helped me before my trip and during the trip, he made sure with Turo's technical team to have the best experience. I think they should only continue to maintain the quality. I congratulate you all!
Reviewed June 21, 2023
From the very first message sent, John was friendly and very helpful. The 2023 Dodge hornet was a treat to drive, it was delivered perfectly clean and ready to go. I will definitely use Turo again....and again. I was worried about the large amount of bugs we accumulated driving through the desert and contacted John and was happily told to not worry about it, it was a relief to me. Great service.
Reviewed June 21, 2023
Smooth ride. Car was immaculate. Would definitely rent again. Received excellent customer service and the option to extend the trip was a nice bonus. My Turo host Parag was excellent as well. Look forward to doing business in the near future. The price was good and mileage was fair for the amount of days. Was able to take family on friends on the ride around the city.
Reviewed June 21, 2023
I rented a luxury car which I paid $500 for a 4 day rental. The car was dirty when I picked it up in the interior and the “Maintenance Required - bring to dealer” light was on. The car had a little over 7/8 of a tank of fuel but clearly was not full. After returning the car with a full tank of gas, on time, the host gave me a 4 star review, claiming that I returned the car dirty (is that my problem?) and that I falsified the mileage (clearly I took pictures which showed the mileage). That was my first rental with Turo, and since I am only a 4 star renter, and cannot see exactly what he “rated” why bother returning? I can go back to National Car Rental and pick up anything in the lot and not worry about reviews, pictures, mileage, etc.. What a horrible experience.
Reviewed June 21, 2023
The process was very smooth and painless. Pricing was very competitive vs rental car. Easy to communicate with the owner, and coordinate pickup and drop off of the vehicle. Wide selection of option for cars, make and models and the pricing wasn’t too insane when selecting a larger car. I will definitely be using again.
Reviewed June 21, 2023
In my recent Turo trip I search for vehicles that did not have no pets allowed on their profile. This was my only second time renting from Turo. Then when my trip was over, I was charged 166 because they said I broke the policy of bringing a pet, I did not deny. I had a pet, and I am willing to pay the pet fee for the miscommunication but I have not received anything back on. If I can rent a vehicle again I do have a trip coming up in like three days and I am unable to rent a vehicle.
Reviewed June 21, 2023
Outstanding experience renting the vehicle from Turo. From the personalized experience to the competitive price, to the outstanding choices, Turo was well above the regular rental companies. Very satisfied. Our host was super friendly and knowledgeable.
Reviewed June 21, 2023
Cory was a great host and provided an amazing experience all around! Easy access from the Turo app and the car itself was perfect! Cory hands down has the best selection in the whole county and always has cars available. I’ve rented from him multiple times when In a pinch and he has never failed me.
Reviewed June 21, 2023
This was my first time using Turo and I’m sold. Once I figured out the app, everything was easy and my car rental was perfect. My car was in excellent shape, and was perfect for my adventure. The owner was kind and communicative. If you’re on the fence about Turo, hop on over. I’ll use Turo again, for sure!
Reviewed June 20, 2023
After I left my host a good rating, he turned around and say it was damages to his vehicle so he can use the insurance. I left the vehicle with absolutely no damages. I left the vehicle with valet because the host told me to leave it with valet upon returning it and then a day later the host reports damages to the car. This was absolutely the worst experience I ever had with renting a car and it’s not the first time the host had did this to someone. I will never rent with Turo again.
Reviewed June 20, 2023
Was the easiest car rental I have ever done. I will for sure use Turo again. Goodbye mainstream car rental companies. John was easy to deal with. Answered my questions in minutes. Car was exactly as promised. Clean and gas tank was full. A +++++ 5 stars all the way. Can’t wait for the next road trip.
Reviewed June 20, 2023
Anthony R. was a great host. I had the pleasure renting from him this past weekend. He is attentive and professional. I was very satisfied with his Ford Fusion. It was very cleaned and ready to go. I give him an A+ for his hospitality. I look forward renting with him again. I highly recommend.
Reviewed June 20, 2023
For first time I rented a car with TURO, It was happy, very nice SUV car with lot of safety features, plenty of room for passengers and baggages. Customer service helpful, the Host was good communication and very easy & convenient when pick up and return the car with different location, lastly, the rental cost was reasonable.
Reviewed June 20, 2023
Delightful experience. Hassle free! From the moment I picked up the car to the time I dropped off the car. Everything was absolutely great. I am a first time. TURO renter and I will definitely have to say that they have exceeded greatly. My expectations and I will absolutely recommend friends and family to this platform. I strongly recommend that you do not think twice and proceed to rent with him. I am a customer for life. Thank you NEIL for such a wonderful experience and thank you. TURO.
Reviewed June 20, 2023
Great car for all Colorado activities!! Smooth ride, clean, handled well on Independence Pass! Would Turo again! We had 5 in our party… Rarely did all 5 ride in the car, but it worked when they did! Will certainly rent from this company again in the future! Ruslan made it very easy for us!
Reviewed June 20, 2023
Great, dependable car. Good on gas and got the job done to places we wanted to go. Just enough space for my family of five and all our luggage. Very smooth drive, tires were strong so no issues at all. Accommodating, friendly and understandable host. Accepted all my requests. Mahalo!
Reviewed June 20, 2023
I been renting with Turo for over 6 yrs and never had no one lie on me then send me a discount code to come back and rent again with them. The host sent me a bill for $275 for a smoke bill and I don’t even smoke and didn’t smoke in the car but found wraps from another renter or the host and was charged for it.
Reviewed June 20, 2023
Car pickup and delivery went great. Good communication and satisfying vehicle for our trip. Was surprised by a cleaning fee charge out of nowhere. Car owner never contacted me with concerns and left a review that he hoped I’d return to use the car. My card was charged this fee without even a warning. Not pleased with how that was handled.
Reviewed June 20, 2023
The car was clean, smelled good, was ready for pick up and even had a spot for me to pull back into upon return! I will definitely rent this vehicle or others offered! There were no issues whatsoever. The host was very welcoming and greeted me with a bright smile. Pick up was quick and seamless, in and out in about 5 minutes.
Reviewed June 20, 2023
Highly recommend! Both cars I rented were clean and in great shape - they were exactly as advertised. The owners were both great to work with. It was a seamless transaction! Our flight got delayed and I was able to extend the rental with ease. I will use this service again and again!
Reviewed June 20, 2023
The Audi Q5 drove nicely and was a comfortable car. The description didn't indicate previous body damage; though it did not affect the vehicle's performance, the price didn't necessarily differentiate it from other vehicles in nicer condition. Michelle did a great job communicating prior to pickup and again prior to drop off.
Reviewed June 20, 2023
This was my very first time using Turo. I would absolutely recommend Turo. It was fast and especially convenient. Last minute I needed a rental for a quick over night trip and my daughter suggested using Turo. I booked my rental at 2:30 a.m. for a 6:30 a.m. pick up time. I didn't have to wait until the traditionally rental car places opened up. I didn't have to worry about a security deposit and or credit card to secure my rental. The rental fee was decent and cost efficient.
Reviewed June 20, 2023
This was a great find! Very nice GMC Acadia, clean inside and out, smelled good, ran great! Had plenty of room and drove smoothly. Marlos communicated efficiently and was at the airport upon our arrival and again on time for our departure. Definitely recommend Marlos and this vehicle and we will be looking to rent this vehicle again for our future visits.
Reviewed June 20, 2023
Booking was so easy and provided excellent customer service! Once I landed at KOA, Acura was right where I was told to pick it up. The was exactly as shown in the photos. I had to add an additional day with no problem. I sent a message via Turo app. I received a reply quickly. I felt confident I could reach out anytime. I highly recommend renting a car from them. Looking forward to my next holiday and renting from them. Mahalo!
Reviewed June 20, 2023
In certain U.S. cities, finding a rental car is an absolutely horrible experience. There's a scarcity problem, which makes the prices absurd. TURO was a great way around that issue. The process was straight-forward and there were better car options available than you'd find with a conventional rental car company.
Reviewed June 20, 2023
I rented a minivan in Hawaii and was very pleased! The pickup, communication with the owner, and drop off was super easy and quick. The van was clean and had plenty of room for everyone. I will definitely use Turo again. Not much more to say other than that. Turo is great!
Reviewed June 20, 2023
Car, service and expections all met. Would highly recommend top journey!!! Car wash was beyond what was expected and any questioned I had were answered ASAP!! Could not have asked for a better experience for my first time. Will be doing this again next trip. I can’t wait until I can get in this car again.
Reviewed June 20, 2023
My rental experience, and dealing with a vehicle owners was fantastic. I wouldn’t hesitate to use Turo again. However, I have a couple issues that I’d like to point out. First the location tag in the Turo app was incorrect and I had to find a find a location on my own. It was about 15 minutes away. The owner said this was a recurring problem. Second, Turo does not give you a full summary of the predicted bill; only the car rental fee. They essentially double the rates for their fees, which is a bit of a surprise. A little more transparency upfront would be appreciated.
Reviewed June 20, 2023
Tampa FL is my first city to rent a Turo car. The quality of not just service but quality the car was excellent. The cost was much better than the agencies at the airport. Next time I travel back to Tampa Florida I'll be looking to tb rentals on the turo app.
Reviewed June 20, 2023
I have only rented twice thru Turo because I only just found out about it from my daughter. I was skeptical at first but she convinced me to try it on a work trip and it was so easy. The whole experience was lightyears ahead of the rental car nightmare at the airport. I am never going back to traditional rentals. Turo is so much more convenient and you get a clean car that you actually want to drive.
Reviewed June 20, 2023
First time user. App was very easy to use and great selection of vehicles. Easy communication with owners and super simple pickup. Rentals can include most of what you need including extra insurance for a decent price and many renters offer nice add on services if you are on vacation like car seats, beach chairs, coolers, beach umbrella and much more. Much easier and cheaper than traditional rental agencies at airport.
Reviewed June 20, 2023
My first time using Turo and I will certainly use again. Everything was as advertised and communications were grand. I did not take the insurance which I find pricey but I decided to rely on my own. We had no incidents. I give 5 stars to the owners of the vehicle. I will be using Turo again.
Reviewed June 20, 2023
Great communication and answered all my questions. I would definitely recommend this service. I found the exact car I was looking for and I got it at a great price and the owner worked with me the whole time. I liked the ability to communists to the owner through the app. I couldn’t even get this car from rental agencies
Reviewed June 20, 2023
I had a great first time using Turo! I was able to find exactly what I was looking for without any issues. Communication with the owner of the vehicle was seamless through the app. The layout of the app was easy to follow. Being able to unlock the vehicle and check in and out through the app was a breeze. Such a great experience. I would recommend to anyone needing a rental. I will be using again.
Reviewed June 20, 2023
Very nice, clean and efficient!!!! I would book this car anytime. This was my first time trying Turo. My first option was booked and I’m glad because the car I chose was cheaper and more efficient for my family needs. The owner has kept the car up really well. This app saved the day for me. I will definitely use it again.
Reviewed June 20, 2023
Turo is an easy way to find an interesting vehicle to drive. The variety is much better than your typical rental company and the pricing can't be beat. The hosts are gracious and extremely helpful providing complete information along the way. I will definitely use Turo for future rentals. Thank you.
Reviewed June 20, 2023
Used the vehicle to visit family and it was everything I had hoped for and more. The car was spacious, clean, very comfortable and convenient with no hassle picking up or dropping off the vehicle. I am grateful and very impressed. I would definitely recommend this vehicle for anyone that wants to use it.
Reviewed June 20, 2023
The process was easy and simple. This site had many options that also fell in my budget. It was the most affordable website to rent any car of my likings and the host are very friendly and cooperative and communicate effectively and respond quickly. Plus also had an option for delivery of the car.
Reviewed June 20, 2023
Everything went flawlessly, from picking up the car, driving, to returning. I would Turo-lease this car again, very nice. Thanks for keeping it so well and allowing me to use it. Will watch for this car next time I am in the area.
Reviewed June 20, 2023
This was the perfect vehicle for our trip. Also Michelle and the vehicle were reliable. We would recommend this vehicle to the next person looking for easy and reliable transportation and services. The price is worth the experience. Please choose this vehicle if you're looking to spend a few days on a trip or even just a day!
Reviewed June 20, 2023
This was my second trip renting a car using Turo. I was very pleased with both trips. I was able to find a car that fit my budget. Both hosts were five star hosts. They were helpful communicated well. The cars were clean and ran well.
Reviewed June 19, 2023
Easy to use app, no hidden fees. Will definitely refer family & friends. I literally was in need of a vehicle due to my truck breaking down. I was referred to Turo not knowing what to expect and I was registered and approved in minutes.. It took longer to pick a vehicle that met my needs than it took to sign up.
Reviewed June 19, 2023
Wasn’t allowed to pick up car at airport. Had to shuttle to the car rental center! Was charged a pickup fee, plus a trip fee!! It is very misleading when seeing the daily price for a vehicle, therefore not satisfied with this in spite of a “7 day discount fee”.
Reviewed June 19, 2023
To be honest I was hesitant to use this app simply because I’ve never had to, but hey I needed a car for work, mine was being worked on, so I tried it, and I had a great experience. Quick responses to my requests and questions, nice clean well maintained car, all info filled out online, it was a breeze.
Reviewed June 19, 2023
Recommended this app to my mom and others while in Texas visiting. This was my first time using the app and I liked the way it’s easy to select the car pick up and just go. I would even use it in Chicago for a luxury date night. Thanks so much!
Reviewed June 19, 2023
My first experience with Turo was really terrific! I rented a car from Yaser, a Lexus hybrid which was very easy on the gas and a lovely driving experience. Yaser is a very great host and met me at the airport for arrival and departure making it very easy for me. I really enjoyed my Turo experience and highly recommend this company to everyone.
Reviewed June 19, 2023
I was unable to make the return time for the vehicle so I had to cancel the trip. Art was great. He checked to see if a different return date could be possible. Unfortunately it was not, no problem. I’m very satisfied with Turo and the car provider and look forward to doing business again.
Reviewed June 19, 2023
I enjoyed the trip and the platform is solid. But the car Toyota Corolla that was given to me has a big dent on the fender above the front tire driver side and this was never mentioned in the contract and above all the car was due for servicing long before it was assigned to me. As it displayed on the dash.
Reviewed June 19, 2023
Have a great time with this 15 passenger van even though there was only eight of us riding in this van. Comfy van for a 15 passenger, nice ride, plenty of power to get up the mountains, very clean and well taken care of. Full tank will get you 400 mi with no problem. Went from Fresno California to Anaheim California and only used up a little over half a tank. The renter was very responsive to any questions I might have. Will definitely rent from this renter again if I'm in the need for a passenger van.
Reviewed June 19, 2023
This was so much better than our experience dealing with a traditional car rental service. Looking forward to using it again. Only complaint is that when viewing the messages, the app kept automatically scrolling to the bottom of the message when I was trying to read the detailed instructions and photos on how to find my vehicle. It was pretty frustrating because we were trying to deal with locating a car we weren’t familiar with in the pouring rain inside of a shuttle with people waiting for us. It would also be nice if there was a place for that information to live on the app instead of a direct message.
Reviewed June 19, 2023
Car was clean, instructions clear & easy, description accurate. Very cost effective option - did not need a fancy car, just a functioning car for commuting. Much more convenient than rental car companies. Responsive host. Would definitely use Turo again if I needed a car. Helpful to be able to add partner as additional driver too.
Reviewed June 19, 2023
Our host was texting at 11pm the day before our 7am pick up. She kept asking for my driver’s license picture after I had sent them in and was approved with Turo and then when I picked up the car she wanted it again. I was able to return the car 3 hours before I was supposed to and still had to pay for the gas after I let her know she never told me about having to refuel. Had I known that beforehand I would have filled it back up but she only kept asking for my driver’s license. Unpleasant experience with Turo and I don’t plan on ever using it again and won’t recommend to anyone I know. I’m going to contact the BBB as well.
Reviewed June 19, 2023
Never heard of Turo before my trip to Montana. I was able to rent a Cadillac Escalade at a very reasonable price. The truck was clean, in great condition, and drove without issue. It was the best car rental experience I have ever had. I will definitely exclusively use this service for my rental needs. I will make sure to recommend Turo family and friends from now on.
Reviewed June 19, 2023
No problems, the car took us to our destination and back safely, clean, the host communicated with us, told us exactly where to pickup and drop off. The tire lowlight came on. I took to Les Schwab, they checked out rest the air pressure, family felt safe to continue on our way.
Reviewed June 19, 2023
This car was awesome just as I expected it to be. The pictures matched the car exactly. It was clean and smelled good which is a plus for me. Macee was easy to reach when I had a few questions during the rental. Pick up and drop off was a smooth process too. I definitely would recommend renting from him.
Reviewed June 19, 2023
Best rental experience ever! Walked out of my hotel to a clean and ready vehicle hassle free. Great communication between owner. Made it super easy and convenient. Love how you can actually choose the EXACT vehicle you will be driving, unlike most rental companies that try to switch at the last minute! Definitely using TURO for my next rental!
Reviewed June 19, 2023
Great experience! Great vehicle! Great host! Everything went very smoothly. First time using Turo. Will never use large rental companies again! Car was delivered to the airport with no issues whatsoever. This process was so convenient, easy, and half the cost! Will definitely book again the next time we visit the area!
Reviewed June 19, 2023
The car was left by the owner adjacent to the baggage claim area so it was convenient for us to find it. A very thoughtful gesture on his part. I will use Turo again when I travel if at all possible. The car was the right size for our needs.
Reviewed June 19, 2023
The hosts were punctual, nice and all we paid for. Car was gassed and ready to ride. We were grateful and Thanks Kindly. Each time I used the service, it has been to our satisfaction. This is great app .Anyone can use it responsibly, just follow guidelines and instructions. GPS guided me right where I needed to be to pick up vehicles. I like the fact that cars are in open areas. Thanks Again.
Reviewed June 19, 2023
A sporty, fun Jeep was delivered to our resort, making it so easy for us to enjoy our day. Much more convenient than having to go to pick up a rental and then return it at the end of a full day of sightseeing. This was our first time using Turo but it definitely won't be our last!
Reviewed June 19, 2023
Very easy to book, excellent option to conventional rental agencies, convenient pick up and drop off location, excellent price, nice owner, good free mileage amount, easy to drive car, clean and seemingly well maintained vehicle. I would consider this overall to have been an excellent experience and I will book with Turo and Mathew in the future.
Reviewed June 19, 2023
Absolutely had a great experience with Turo! First time user! Cost was so much better! Getting the vehicle you rent and request is nice compared to renting from rental and no guarantee on what you will get! Host was super! Very responsive. No issues and car was clean and great shape.
Reviewed June 19, 2023
Clean, timely, affordable and efficient. I needed a vehicle while mine was in the shop. I had an Enterprise rental. Paying a car note and for a rental as well as for the repairs of your vehicle can be a lot. A lady at Enterprise said, "Ttry Turo. Is great!" I did and the rest is history.
Reviewed June 19, 2023
Hello. This was my first time using Turo and I highly recommend it!! My experience was so much better than good.. Had great communication with the owner and w/ turo! Pricing was exceptional and I was able to extend my trip 3 days without any issues and it was all just so simple especially being my first time using. ~ Thank you..
Reviewed June 19, 2023
We used Turo on our recent trip to Hawaii on Oahu and the big island. Both of our hosts were fantastic and made our trip unforgettable. I cannot think of a single negative thing to say about either experience. Pick up and drop off went off without a hitch. Our second pick up (the big island) gave us the opportunity to use the app for locating and unlocking the vehicle. This process was new to me, but didn’t take much to get comfortable with using.
Reviewed June 19, 2023
It was nice knowing the specific make and style of car we would pick up at the airport. While the car had a couple of minor dings, it was fully functional and met our needs. The owner communicated quickly and the process for picking up the car at the airport went smoothly.
Reviewed June 19, 2023
The process was smooth again. Car was super easy to find, and clean. It was a smooth ride, and very good in gas. Barely used 1/4 of a tank. I will definitely rent from Konastine again. He messages super fast. Love the car, and the ease of knowing myself, and family will be safe on the road in Cali.
Reviewed June 19, 2023
The lady Lisseth I guess, I can't remember, was really helpful and kind. She found me rent in a few minutes cause the guy canceled the Turo 5 min before, she found me another vehicle. Thank you to the lady, is the first time with a bad experience but with the customer service is really great.
Reviewed June 19, 2023
Everything about TURO is wonderful. I rented from this one guy Johnnie and I just love him. He answer every text, Phone call and was on point. Throughout my rental, I called customer service one and the experience was WONDERFUL. Bye Bye Enterprise, Hertz, Dollar, you all have competition on your heads.
Reviewed June 18, 2023
Your trip fees are outrageous and make using your app to rent vehicles not worth and wish I went to rental company which I will do next time. Your fees almost double cost so where is savings or benefit from using Turo. Seriously consider making fees more affordable.!!! You're a ripoff. You're a ripoff. You're a ripoff. You're a ripoff.
Reviewed June 18, 2023
Johnathon was a wonderful host with like new vehicle. I saved money, got a great car and had an experience better than a rental company. Definitely would recommend to anyone that is looking for quick and easy rental car company alternative. I did enjoy the car.
Reviewed June 18, 2023
This was my first time using Turo. In markets where cars are limited due to heavy vacation areas, this is a good option. The App was great and car providers were very flexible. A bit expensive from my viewpoint, but it made our vacation a success, not having to worry about the transportation side of things.
Reviewed June 18, 2023
First time user here and was very detailed all the way from how to get to the car to drop off methods. Awesome experience and will For sure be using this again next time we’re in town! I would highly recommend this to anyone looking for a affordable form of transportation.
Reviewed June 18, 2023
First time Turo user and the website was extremely easy to use. Host was kind and nice to work with. The check in and check out process was quick and simple. Car was great and extremely well valued. The Prius was well maintained and very clean and required just one refill for our long trip. Couldn’t have asked for more.
Reviewed June 18, 2023
Due to airline delaying flight 2 hour we arrived at CLE and were in a hurry. This was our first TURO experience. It could not have gone more smoothly. We were off the plane and in our Turo car in about 10 minutes. Had we rented from a more traditional car company, we would have had to get on a shuttle and wait at a desk to check in and get our car. This made a huge difference to us and we were able to make up some time and get on with our trip. The communication with Turo was simple, smooth and efficient. The car was perfect, just as we had requested. I have already booked a Turo car for my next trip in Seattle. I definitely recommend using Turo.
Reviewed June 18, 2023
The host said we smoked in a vehicle a DAY AFTER we returned a vehicle. She had checked it over, taken numerous pictures and rented it to someone else. Then the next day- that person claimed it smelled of smoke… but the host never noted anything during the pickup. So 2-3 days after I got charged another $257!!! Watch out.
Reviewed June 18, 2023
Turo rates are expensive. I understand “supply and demand“ but when the company’s rate is almost equivalent to the rental rate, it’s too much. Going forward, I will compare to other rental agencies before I choose Turo again. Please adjust your rates with customer consideration in mind. Thank you for your time.
Reviewed June 18, 2023
I got the car very easy. Turo made the experience very fast, and the company that rented the car to me was excellent. I would recommend Turo to anyone, it’s easy to sign up, and they approve you very fast. I’m am definitely going to be renting again through Turo.
Reviewed June 18, 2023
I rented a van from the Turo app. for our family Disney trip in Orlando. The app was easy to use, the car owner was wonderful to work with and his vehicle was beautifully maintained. They brought the vehicle to the airport and we dropped back off at the airport. Very simple process and no waiting.
Reviewed June 18, 2023
The worst experience ever. Check engine light on. Couldn't go where I needed to go in the reason on Mt needing a car rental in the first place. Host upset about a tire that he put an insurance claim in for and I wasn't held responsible for it so he then charged me 41 dollars for the gas which something was going on with the sensor because when I received the car it was on a full tank. Drive not even 10 minutes down the road and it said the gas was on E then is set on lying about the return of the gas and smoking which both statements are untrue. WORST EXPERIENCE EVER!!!!
Reviewed June 18, 2023
Our host was responsive and provided excellent directions for pick up and drop off. I had a question about the procedure for pickup and our host responded right away. The whole process was smooth and made our trip enjoyable. This was my first time using Turo and I was pleasantly surprised at how well it went. I would 100% use Turo again.
Reviewed June 18, 2023
My trips with Ron have been exceptional. My very first rental was through him and I have now used him three times. Two different cars both in excellent condition clean. My first time I was extremely nervous and he helped me and has been Fair and on time every time. Will definitely recommend to everybody.
Reviewed June 18, 2023
This was my first time trying Turo, I was skeptical but if everything worked the way it was described it will all be ok right? Seemed too good to be true. Well I can honestly say my experience could not have been any better!! Hassan made it so easy for my family and that I will never use a typical rental car place again. If anyone is heading to Orlando look up Hassan you won’t be disappointed!
Reviewed June 18, 2023
The hosts are pretty great, the claims department are unfair to guests, never used Turo insurance....Use your own...Personal insurance will treat you better. I'm restricted now but when I wasn't it was a very dependable app. I've met some very cool people.... One day I'll be unrestricted but until then...Good luck.
Reviewed June 18, 2023
Matt is so easy to deal with. Pick up and drop off is very convenient. The Ford F150 is really nice and drives great. I will definitely rent this truck again in the future. I highly recommend renting from Matt. You will not be disappointed. Turo the place to go for auto rental.
Reviewed June 18, 2023
I like the service. The vehicles are awesome. It didn't use up my gas as quick as. In fact I like to own this type of vehicle someday. I believe Suburbans are family wise vehicles and I was able to get to my destination without a problem. Thank you so much. I would like to reuse your service and in your future.
Reviewed June 18, 2023
Would recommend Turo car rental to friends and family! We had a great experience. The person we rented from was very nice, accommodating for pick up and drop off, the car was super clean! Highly recommend! RAV4 clean, tank full of gas, inside clean and no odors inside the car.
Reviewed June 17, 2023
My trip went amazing with the Jeep Gladiator to us by Kevin. He was very efficient, professional, and responded very quickly to messages. He made sure to inform us of everything. He made it a great experience for us. The next time we have a trip to Florida we will be booking with Kevin.
Reviewed June 17, 2023
The car ran very good. Very good on gas. Mackenzie was very good to work with. Answered every question right away. Gave very good directions when arriving at our location. She was the best..Would recommend her to everyone. The car wasn't the cleanest but we expected that for the year of the car. Just wear and tear. Thanks for a good experience Mackenzie.
Reviewed June 17, 2023
Jimmy L was extremely easy to work with. He was very informative, punctual, thorough, and understanding. This was our first experience with Turo, therefore we had a lot of questions. The car we used was wonderful driving around Hilton Head Island. We definitely look forward to using this service and working with Jimmy in the future.
Reviewed June 17, 2023
Everything was great! Would do it again and even recommend to friends and family! Ryan's communication was fast and efficient! The car was clean and parked in an easy to exit space. If all car rentals could be this easy it would be much easier. Can't wait to try Turo again!
Reviewed June 17, 2023
It was a wonderful experience and I will only be using Turo when I travel!
Reviewed June 17, 2023
Rented a car, broke down 3 hours from home, and were stranded for 2 days. After many looong phone calls and emails, they finally reimbursed us for the tow and an Uber ride home, but left us with the hotel bill (and lost income from missed work). Turo *might* be ok for in-town rentals, but they are NOT set up for problems on the road. If I could go back in time I would've just taken the train. Amtrak may be slow, but they're reliable.
Reviewed June 17, 2023
We really enjoyed our experience of renting through Turo. There was a little confusion at pick up but after that it was a great trip. The car was great and fun to drive. Our host communicated very well. Checking in and checking out was simple. I will be using Turo again.
Reviewed June 17, 2023
My experience was very good. Only problem I had was located in the car, took me 30 minutes. Everything else was excellent. Enjoyed the trip. Will be using you guys again. I have recommended to my family because it was so easy to make the car. I was very clean, had no problems
Reviewed June 17, 2023
Great experience! The rental process was simple & the car & host was outstanding! I am elated & so thankful for finding a new car rental experience. Turo has my business from now on!!! I totally appreciated the selection as well as choosing a vehicle that is close by my home. My host had excellent communication & was prompt to respond to my requests.
Reviewed June 17, 2023
We rented a 7-seater and the vehicle was in great condition. The owner was extremely helpful and responsive. It wasn't clear to me when I would receive info on picking up the vehicle or turning in the vehicle. I also didn't look in the glove box (until the end) so didn't see other info about the rental, including that we would have to wash the vehicle. So I experienced some confusion compared to renting a car from a car rental agency. I will rent from Turo again now that I've been through the process and am more familiar with it.
Reviewed June 17, 2023
I love every trip I've had with Turo. It is very easy and every vehicle is precisely what I expect each trip. Communication from each person has been GREAT, and the vehicles are also always very clean. I really have always had a great experience. It's the best and I recommend it to all my coworkers and friends
Reviewed June 17, 2023
This was my first time using Turo. Everything went according to plan. Great car, just as described. Owner was available and flexible in communication and change of drop off. I would definitely recommend and use again. I am planning a trip in the near future and will definitely use Turo again. I also got the chance to drive a car I have considered buying, so it was a very good experience.
Reviewed June 17, 2023
Very good experience for many reasons: value, convenience, customer service. Did learn a few things for next rental: WFI on plane and airport may not available upon arrival. Check phone for "airplane mode" or any other settings which may prevent access to TURO information (including remembering password for app). Check airport map for parking garage for return; could not find ramp to 3rd floor, unable to return to original area. Rental was identical to wife's car making easy to use.
Reviewed June 17, 2023
Jessica and her husband were very helpful. Vehicle was fantastic. No issues. Would recommend my friends and family to them. I will even go back again. Responded in a timely matter. Thanks again. Trip went great. I'm even thinking about getting me a Suburban. If you're looking for a great vehicle and good people to work with. Look no further.
Reviewed June 17, 2023
MacKenzie was very helpful. The car was very comfortable and clean inside. This was my first time using Turo and was skeptical at first but it turned out great!! Will definitely be using Turo in the future or anytime I need a car!! We did run into a problem but MacKenzie was very helpful with it!
Reviewed June 17, 2023
The car was perfect!! The pickup and drop off was perfect. Everything went so smooth that I am glad I did not use a regular car rental company. Communication was easy. She responded very quickly to everything. The next time I travel I will be sure to use Turo. I like being able to pick my own car.
Reviewed June 17, 2023
My whole process of picking a vehicle and then reserving my option was easy and was fast. The process of everything was very easy. My whole trip I was very satisfied with Turo. Until the very end. The person we rented the car from was nice and helpful and offered to pay a parking fee to pick it up at the airport. We read the rules about filling up the tank to how it was when we received it. So we did just that. We filled up the tank to full, and then went to the airport and dropped off the car. Messaged the guy and everything was good. Later that night when landed back home and saw he messaged us saying we didn’t fill the tank up all the way that we only filled it up 7/8s of the way. Asked us if we wanted to Zelle him the gas money or be charged through Turo for $15.
We were confused as we had just filled it up before we went to the airport. It obviously had to be driven after fill up to be taken back to the airport for drop off. In our opinion it’s not going to be filled exactly 100%. He was asking us to send $6.59, which is not much but sounds silly when we did in fact fill it up beforehand like asked. We saw that we could dispute in the app. We thought it would go through a Turo Representative, but it doesn’t it goes to the guy who rented us the car. It sounds unfair to be the only way to dispute. It would be nice to have a third party view the issue. It made it kinda unpleasant that the only way we could move forward is by just paying him for something we already did. Made us not really want to use Turo again.
Reviewed June 17, 2023
Very reasonable rates. Less than renting from a car rental agency. At least a 30% savings. I purchased additional insurance; also much less than insurance from a rental agency. Excellent communication from the host. Very responsive when we called with a question. Easy pick-up and drop off at a very convenient location. A very clean reliable car, a Honda CRV.
Reviewed June 17, 2023
I was really wondering if people were really renting out their vehicles! From Enterprise to Hertz I can honestly say that I know where to go if I need to save money. Thanks for be available. Because I was at $500-$1000 in renting a rental. This is a lifesaver.
Reviewed June 17, 2023
The car was great and John was so easy to work with. I messed up my reservation and he was very helpful. The car was really fun to drive. It was well maintained and I had no issues with it. I will use Turo again and John if I need a car in Missoula again.
Reviewed June 16, 2023
The car was exactly as described and pictured. The person I rented the car from answered any questions I had in a timely manner and was professional. Made my trip enjoyable and stress-free. The car got great mileage. I would definitely get another car from Turo in the future.
Reviewed June 16, 2023
The experience was very good. No issues at all. The car was very nice. It was pretty much a brand-new vehicle. I would most definitely recommend this vehicle to someone else. The owner actually saved me around a hundred and twenty dollars. Just by not picking it up at the airport. I will most definitely be renting from Tyrone again on my next trip to Nashville.
Reviewed June 16, 2023
The app was easy to use to search for the particular car I wanted to rent. Pickup and drop off were smooth and I had no issues with either. I rented a Tesla Model Y Performance and it was a delightful experience. Will definitely use Turo and if possible the same host again in the future.
Reviewed June 16, 2023
Easy pickup and drop off at Atlanta airport. Great communication with the owner. Great price. I would def rent this car again. Saved us from having to stand in the car rental line at the airport. The car did have a few cosmetic issues but honestly did not bother us.
Reviewed June 16, 2023
Thanks to Tri, our TURO Pro, we had a great experience again. We had an unexpected death and family coming to town quickly. There were plans that had to be made short notice and TURO helped us meet the need. As a repeat customer, I have recommended TURO to many people - I have been pleased with each use. Thank you, Tri and TURO for being there when we needed you! It made a difficult time much less stressful and even provided some pleasant moments amidst the grief. Thanks again.
Reviewed June 16, 2023
I had a great experience using Turo for the first time. It was easy and pleasant. My kids and I went to a lake resort with friends and were able to see some tourist attractions nearby as well. We had a great time with a nice reliable ride. I would definitely recommend to a friend and I already have.
Reviewed June 16, 2023
The car and service was top notch. Looking forward to using them again! Couldn't be happier. The pickup and drop off was very easy and smooth. Jessica helped me through the process and made it was easy.
Reviewed June 16, 2023
Easy pick up and drop off. Everything was awesome. Couldn’t ask for better transaction. The Jeep was an awesome ride and a perfect match to my personality. Owner was easy to communicate with. I can’t find any better description than amazing to describe the service that came with using Turo.
Reviewed June 16, 2023
Host scammed with a dirty rental that smelled so stale had to load up the vehicle with air fresheners. Then after turning it in host tried to get more money by flashing stating vehicle was smoked in. Would never use service again. Do not recommend, use a real rental company like Hertz or Enterprise.
Reviewed June 16, 2023
Very easy to use. Also, very easy to modify, update, and switch a trip. From this point, moving forward, I will be using Turo to rent all of my vehicles. I highly recommend this app and service to anyone who needs to rent a vehicle and is in tight spot.
Reviewed June 15, 2023
My trip was horrible. The car that I rented had a tire blow out and left me stranded for 12 hours in the Mojave Desert. Roadside assistance from Turo was fair but I was stuck in the desert with no way to get to my destination. I missed my family celebration all together and one whole day of my trip. Then after I finally had a friend come and pick me up I still needed to get home which was 450 miles away. Turo's customer support told me to purchase either a flight or rent a car to get home and I would be reimbursed. But I was not and have not been reimbursed as of yet.
Reviewed June 14, 2023
Turo's card payment platform will not accept my Zip code associated with my HSBC debit card. They have no explanation. They say it's the fault of HSBC. I have contacted HSBC many times about the issue, they have done checks, they can see when I have attempted to make a payment and DO NOT decline my attempted payment. I trust HSBC not Turo! The only way of contacting them is by chat or email. there is a phone # but it is automated so guess what, no one to explain the situation to. Also, when challenged they ignore you! Terrible company. Beware, do not do business with them.
Reviewed June 13, 2023
The ride and service by Ricardo was exactly as described. Clean, easy to communicate with and a very simple pick up and drop off exchange. It was nice to just easily walk to the airport lot and after a few quick procedures be ready to drive off. Looking forward to our next trip in the Sarasota area.
Reviewed June 13, 2023
I had a great experience. It was easy with pick up and delivery and drop off. We’re definitely ready for them. Again much better than Enterprise or any of the other car rental places. Thank you Turo. I’m excited to rent an exotic sometime soon.
Reviewed June 12, 2023
Car was great. Chad was very friendly and flexible. Great experience. Will rent again! Very good maintenance on the vehicle. Very good communication. Extremely satisfied with my rental experience. I wish more Turo hosts were as thorough and polite as Chad. I would highly recommend to anyone visiting Maui. Good value.
Reviewed June 12, 2023
If you're wondering what it would be like to drive the car of your dreams, just rent it! I'm in the market for a Porsche 911, and I used my Turo rental experience to solidify my financial goals and make the dream a reality. Highly recommend.
Reviewed June 12, 2023
John the host was awesome the entire trip. I was so satisfied I booked an extra day! Pick up and drop off was super easy and convenient! The vehicle was a super gas saver and rode well with no problems.I will definitely book again and refer all my friends!!
Reviewed June 12, 2023
Turo is the best option when looking for short or long term car rentals! The user friendly app has always come through for me and my family. I would not use any other car rental app or service other than Turo!
Reviewed June 12, 2023
My experience was 100% fantastic, the car was very clean and very easy to find. Everything went smoothly, and the host Deric is a great communicator and responded very fast. I would highly recommended and I will definitely do it again. Thank you for your service.
Reviewed June 12, 2023
Turo is such an amazing app!! I'm really blessed to be able to rent cars from such kind people. Every time I rented off of Turo my experience has been spectacular. Also Turo customer service always takes care of me and is one of the best I've ever dealt with.
Reviewed June 12, 2023
I found Turo extremely easy to use. They kept me informed every step of the way so there were no surprises. I would definitely use Turo again and recommend them to my friends and family. I was also impressed with the variety of cars available.
Reviewed June 12, 2023
Super friendly and fast service. Great around-town car with better mileage than I thought! My first Turo and will definitely be back to zip around town in this very clean and efficient vehicle. Angel met us when we picked up & dropped off and made sure we were ok with everything.
Reviewed June 12, 2023
Super smooth, easy pickup and drop off. Great, friendly communication which made the process a lot smoother and less confusing. The car was clean and ran really well. It was great on gas, fun to drive, and spacious. I would definitely book with Alonzo again!
Reviewed June 11, 2023
Exactly what we needed. Did take the roof flaps off, very easy to remove and install. Keep drove well and the CarPlay made it easy to find our way around. Only issue was returning to a different location which wasn’t that far away from pick up. Professional operation/procedure.
Reviewed June 11, 2023
Vehicle was perfect for what we needed. Brooke was very responsive to questions and instructions and nice to deal with. Pick up and return process was easy and convenient at the airport. Vehicle was clean and well equipped. Plenty of room.
Reviewed June 11, 2023
Good communication and service... Very professional and supportive to meeting our needs and prompt delivery as well. Car in great condition and ran well with no issues or concerns. Would certainly use Dion again! Dion was responsive and checked in with us to ensure a good ride and no challenges.
Reviewed June 11, 2023
I had a excellent experience. My host was very professional and kind. She was a great person to communicate. Looking forward to rent again to have a road trip with my kids. I am recommending that service to my friends and family.
Reviewed June 11, 2023
I loved using Turo, was super simple and easy to used. Also the variety of vehicle available is great. It doesn't matter where you live or the size of your group, you will find the perfect match for your trip. Extremely recommend Turo to anybody who wants to rent a vehicle. Great experience!
Reviewed June 10, 2023
I tried Turo because it sounded good in theory. I will not be using the service in the future. Logistically picking up and dropping off the car can be a challenge. The cost of a ride share doing this negates the savings. The procedure taking pictures and dealing with the App is also annoying. In the end Turo neither saved me time nor money. It only added layers of processes above and beyond car rental from traditional companies.
Reviewed June 10, 2023
This was my first experience with Turo - and it was excellent. A friend unexpectedly passed away and I had to fly back for his funeral with only a couple days notice. I booked the flight but couldn’t find a rental car. Kayak led me to Turo and there was Tony with his 2018 Sonata. The process was easy to follow and quick to finish. The car was great - well maintained, clean, and a pleasure to drive. What topped it off though was Tony’s attention to detail, thorough instructions and great customer service. I couldn’t have asked for more. When a customer says “I’ll be back again.” then you know the experience was a winner. Thank you Tony. And thank you Turo.
Reviewed June 10, 2023
The trip was to see grandkids and my granddaughter's graduation from High School. The whole process was fairly easy, especially for a first timer. The car was right where the app said and the shuttle service was waiting for me... arriving ang returning went smooth. I will plan on using Turo the next time I rent a car.
Reviewed June 10, 2023
Anytime I had a question or something I thought was a problem Michael the car owner and a customer service agent answered me immediately. Everyone was so helpful. I was nervous but all was well. Loved my car. Had no problems with it.
Reviewed June 10, 2023
This was my first Turo experience. The process was easy. The host was very accommodating on both the initial pickup and the return of the vehicle. The vehicle was perfect... It was a great experience and I will be a return customer and I will recommend Turo to others.
Reviewed June 10, 2023
Customer service doesn’t answer calls or reply or if they answer they will say they gonna get back on you but never…Never gonna use it again. Old cars but still expensive to rent. First and last use of Turo. Very disappointed.
Reviewed June 9, 2023
I was initially weary on renting a car though this app, as opposed to just renting from a dealership - but I am very glad I did. While dealerships have extra fees and holds on your card of up to 500+ for some companies, Turo is straight forward-to the point with rentals. Finding a car close to me for just a few days was done in minutes, where I had spent hours trying to figure out a rental. Contact was easy, the host was prompt with replies, and any extra fees I would be charged if I went over millage, etc - were laid out for me. Will definitely rent again, especially because it's giving money to people who need it versus car rental companies that have more money than they know what to do with.
Reviewed June 9, 2023
Had a great experience booking on the app and communicating with the host. Checking out was difficult because of issues with the app. Improvements are needed with the reliability of the check-out process. Overall, I will use this service again when I travel,.
Reviewed June 9, 2023
Perfect. Moses and his wife were on time, patient and pleasant. The rental was clean, filled up and ready to roll. No "Check Engine" lights and zero mechanical issues. I could not have asked for a better car or value. I will definitely be in touch with them again!
Reviewed June 9, 2023
This was my 2nd Turo rental. This time a key box was used instead of the Turo Go feature. Everything went flawless for this trip after I got to an area with ok cell service. I think what Turo needs to learn is places like the parking deck at LAS has horrid cell service. Therefore the app doesn't work. This is especially bad if Turo Go is in the mix for the rental. I had to walk to the side of the deck to get enough signal to upload pictures and complete check in. This isn't an option if Go is used to unlock the car and such.
Reviewed June 9, 2023
The car was beautiful and the owner was really nice. I enjoyed it for the short time that I had. It was very clean. I will do it all over again. That was my first experience using Turo. I will do it again. The price is right.
Reviewed June 9, 2023
I have been using Turo for a few years now. I feel that I get a better value than that of the traditional car rental companies. I have rented vehicles from your cookie cutter rental companies. When I have shown up, I've been told that they don't have vehicles available. Even though I pre paid for a vehicle. This hasn't happened with Turo!
Reviewed June 9, 2023
I really enjoyed their service and can't wait to rent from them again. I love the car. The owner was super nice and stayed in touch if I needed anything. They were there to assist me. If you looking to rent.
Reviewed June 9, 2023
This was my first Turo experience and will most definitely do this for my next trip; far easier and cheaper than rental car companies! Airport pickup was a breeze, grabbed my baggage and headed right to the parking spot where the car was located, loaded the car and I was on my way. Easy peasy!!
Reviewed June 9, 2023
I find renting from Turo is much easier than a rental agency! The selection of vehicles is amazing and the pricing is usually much less expensive! It’s also much easier to pick up and drop off most of the time! I’m a lifer for Turo rentals in the future and would definitely recommend!
Reviewed June 9, 2023
Hello Turo Community, Ever since my first trip with Turo, I've been delighted with the Hosts and vehicles that I've taken trips in. Not to mention how easy it is to use the Turo App. As a matter of fact, I've just made another reservation for one of Christopher's Jeeps. I definitely recommend Turo to everybody looking to use the App for the first time!
Reviewed June 9, 2023
At first I was a little hesitant using Turo. However after researching and competitive rates, I was able to find a brand new SUV for the same rate as a full size car using a nationally wide car rental agency. The process was easy and the communication was great with owner in answering all of my questions I had. I will be using Turo again.
Reviewed June 9, 2023
Had a great experience renting the car, the owner was very helpful and nice, and the car was where it was suppose to be and it was cleaned and gas was full. Couldn't ask for anything more! I will rent from them again and recommend them to all my friends.
Reviewed June 9, 2023
Gregory was excellent. My 1st time using a P2P car rental, and he was very understanding, fair, and patient. Plus, he is a really nice guy with a well-maintained car. Just be mindful of the P2P etiquette when it comes to pick up and drop-offs. Thank you, Gregory!
Reviewed June 9, 2023
My experience with renting car was very good! Will sure use this renting site again next time when I need it to rent specially last minute. I had situation when I had to rent car when I flew to visit my son, and his car broke down, and none of the rental companies had vehicles to rent. Turo was the perfect answer! Good choice of cars and great service. Easy process of renting.
Reviewed June 9, 2023
I'll never rent from a traditional rental company ever again. It was so easy and the car selection was perfect for my needs. I could literally rent anything I wanted for my area. It was just perfect!! My host was phenomenal! Thank you, Turo! I'm a customer forever! I'll definitely rent from my host and Turo again in the future. Maybe a luxury car next time!
Reviewed June 9, 2023
The car was great, and the host was VERY helpful. As a first-time user of Turo, I did not understand the difference of having the car in the 'airport area' v 'the airport'. So I would advise being clear about that - it was a pain to have to go to another location with our luggage, etc. But really liked knowing exactly the car we would have, and again, the host was excellent.
Reviewed June 9, 2023
What an easy experience. I rented a jeep from Chris. He communicated very well on how to pick up. He let me knw what we could and couldn't do. Responded when asked questions and was easy drop off too ..This just was all around great...Would definitely do this again.
Reviewed June 9, 2023
This was my first experience with Turo, and I was not disappointed. The app is easy to use and displayed accurate information on the vehicles and makes it easy to communicate with the car owners. The service itself is free, and the rental fees are excellent! There is also a wide variety of cars to choose from. This service is a welcome relief, monetarily, from the cost of renting a vehicle from the major car rental companies. I was very pleased with the service and will use them again in the future.
Reviewed June 9, 2023
I would recommend this service and this beautiful Subaru! It was very easy to pick up and drop off - the car was clean, and in good shape. The best thing was that it was very easy to pick up and drop off. Perfect service!
Reviewed June 9, 2023
It’s my third time using her Mustang. Her and her husband are awesome hosts. I travel to Florida every 2-3 months and will continue to book them. If you’re in the East Central Florida area, look them up.
Reviewed June 9, 2023
Rented a beautiful 2022 Camry Hybrid from Erika & Dan for five days. The car performed perfectly, was reasonably priced, and the entire process was as smooth as silk. They were very communicative and never took more than 20 minutes to respond to my questions and concerns. I will definitely rent from them again next time I’m in Vegas! Thank you Erika & Dan!
Reviewed June 9, 2023
Since returning my vehicle I have been charged almost 800$ extra for complete garbage charges like “smoking in the vehicle” and “getting the car towed” when the host didn’t pick the car up on time and NOBODY smoked anything in this vehicle at all. I will never use Turo again.
Reviewed June 9, 2023
The entire process was first class. From first contact with the Turo Team. My problem came after I drove off in the vehicle. I noticed there was a gap between the roof space, and the sun roof. Which made noise as I drove. Secondly, after check out. I got two notifications of due payments from the host. Which were totally fraudulent. As I've got the proof from photos I took before, and after my trip. Beyond that, I give 5 stars to the Turo Team for an outstanding professional experience.
Reviewed June 9, 2023
Have used Turo for over two years. You have your pick of cars you want to drive. App is easy and quick. I have been fortunate to have great car owner to deal with no attitude no lines to wait in. Greatest app ever!!
Reviewed June 9, 2023
I rented a car June 3-5 and was charged for tolls that were made May 3-5 which is clearly shown on the toll paper that was in the picture. I disputed it because it’s not my debt to pay, but you all took it anyway. It’s not about the $6.70, it’s about the principle and the fact that when or if I did accrue toll fines are you going to charge me again? Terrible business aspect of this company.
Reviewed June 9, 2023
I rated this five stars because I was impressed of the service I received from Turo car rental company. They made it very easy for booking and they made it easy for me to pick up and return and extended days that I needed.
Turo Company Information
- Company Name:
- Turo
- Website:
- turo.com
