Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 43 Reviews 8040 - 8240
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 11, 2023

    Perfect car for exploring Mt. Rainier National Park and surrounding areas. We had a blast driving this car. It was the perfect size for our family of four. Drove well and very clean upon pick up. Grant was super quick with any responses to questions we had. Great experience....we appreciate the attention to every detail!

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    PricePunctuality & SpeedBillingHonesty & Transparency

    Reviewed July 11, 2023

    Loved EVERYTHING about renting through Turo and with Steven and his sister. I was so happy to NOT have to deal with a larger rental company and actually have a personable experience with the owner of the vehicle. No line to stand in and no hidden fees or charges. Included a SunPass that will be billed later so didn't need to worry about tolls. Vehicle was in mint condition, just as described. Will continue to use Turo and inform my friends and family.

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    Verified purchase

    Reviewed July 11, 2023

    The car was great. Clean. The exchange was easy. This is my first time using Turo. And I am definitely using them again when I return to Hawaii. Even dropping off car. Was just as easy. We met at a meeting spot and they dropped off us at the airport.

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    Customer Service

    Reviewed July 11, 2023

    Great service vehicle was awesome and really well maintained and it was awesome in gas that surprised me because of the vehicle size. Feel really safe on the vehicle and I know that I was going to be able to make it to my trip without issues. Communication was really good. The vehicle was really comfortable and was on a great shape. I will definitely use the same vehicle and service again if I need to. The customer service and respect was the best.

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    Customer ServiceStaff

    Reviewed July 11, 2023

    Vehicle matched descriptions accurately. The car was a little old, but was in good working condition. There were no mechanical problems with the vehicle, but there were some chips and cracks. The front bumper was a bit loose. Pickup and drop off were smooth. Host was very professional and very helpful when problems arose. Communication and hospitality were excellent. Highly recommended.

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    TechPrice

    Reviewed July 11, 2023

    We love Turo, it's been our preferred car rectal provider. On our latest trip, our prearranged (3 months) Turo owner canceled on us because our plane was delayed. We had no control over that, and most all previous Turos have left their car and we could get it whenever we arrived. We had prepaid anyway. It was a holiday weekend, in Chicago, 5 women, left without transportation. Luckily, we secured another vehicle through Turo, although much smaller, and much more money. Turo did not post a review on the car about the last minute cancelation, not does it allow me to. People should know that happens. How often? We don't know as it's not posting those.

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    PricePunctuality & SpeedEase of Use

    Reviewed July 11, 2023

    Needed a car for a quick weekend trip. App is really easy to use and everything went nice and smooth. Host was great and the vehicle was just as described. Have a trip coming up in October. They have pretty much any car you could want or need. I wish I would have known about the service sooner. I will definitely be using the service again. Much cheaper alternative to using a traditional rental service.

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    Customer ServicePunctuality & Speed

    Reviewed July 11, 2023

    The vehicle was very nice and clean! Great on gas mileage! No complaints! The communication was always prompt! I had to modify my pickup and drop off times, which was approved and never an issue! Would definitely rent this again! I would recommend this host to anyone who is looking to book in the area.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffEase of Use

    Reviewed July 11, 2023

    Scheduling rentals is simple and the choices are great! I would recommend this to all your families and friends whether your renting locally or during your travels. Download the application and start booking your reservations now. It’s a great source to have and navigation is user friendly. Enjoy and happy renting!

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    Customer Service

    Reviewed July 11, 2023

    Rodney was great from start to finish. Car was clean and the communication from pick-up to drop-off was smooth. Did not run into any issues with host as he made sure I was comfortable with everything before I even picked up the vehicle. Having never been in the city of Lancaster before, communication was clear and concise.

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    Verified purchase
    Staff

    Reviewed July 11, 2023

    We used Turo for our Family beach vacation. The process was seamless and our host Kamrul was very helpful and friendly. The vehicle was clean and ready when we arrived. I will definitely use this service again when we need to rent a vehicle!! Pick up and drop off was very convenient

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    Verified purchase
    Punctuality & Speed

    Reviewed July 11, 2023

    Everything about using Turo was easy and great. I Got off of my flight and the car was waiting for me in the short term parking. I just found it incredibly easy and great and the car I rented was awesome. I would definitely do it again or recommend it to my friends and family.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 11, 2023

    The pick up was convenient and precise. Host was excellent. She was a polite and very attentive. Car was very clean and comfortable and if I had any questions she responded quickly. I would definitely use her vehicle again in the future with no questions asked. She deserves five stars.

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    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed July 11, 2023

    Car was in a lot worse shape than it described and showed in videos. Engine light was on and maintenance required kept popping up. Steering wheel shook a lot. Doesn’t have cruise control. Brake was loose so it had to be pushed to the floor. I found that out almost too late.

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    Verified purchase

    Reviewed July 10, 2023

    Using this app and it went well and the car was nice. Will use again. Was glad to find a way other than the basic car rental places that overcharge and have too many issues. This was easy to set up and use. It does require 24 hour notice so there’s that.

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    Price

    Reviewed July 10, 2023

    This was my first time using Turo and I can say that I'm truly impressed. It only took about 15 minutes to sign up, be approved to drive, pick a car and check out! Turo is way cheaper than paying a $500 deposit for other rental companies! Turo also has some really nice vehicles that are actually fun to drive!

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    Sales & MarketingOnline & AppEase of Use

    Reviewed July 10, 2023

    My daughter and I had a brilliant experience with Turo! The app was easy to use and Michael was very accommodating. I flew to Oregon for my niece's wedding in Pacifica. Michael dropped the car off to me at our hotel on Friday morning and then picked it up on Sunday evening. Will Definitely use the app the next time I need a car. :-)

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    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsMaintenanceStaffResolution

    Reviewed July 10, 2023

    I rented my first vehicle through Turo May 24-May 31, 2023. When I picked up the car I was shocked - damage to every panel, squealing breaks, chips in the windshield, broken taillights. At 11pm at DFW, with two children, two disabled adults needing cares and a day of travel behind us, I couldn't believe the situation Turo put us in. I took 53 pictures of the terrible condition of the car and uploaded to the app, as I am supposed to do. When leaving the airport, I was charged $81 for my host's unpaid parking tickets that I had no choice but to pay. When I returned the car, Turo allowed the host to charge me $600 for damage I documented when I picked up the vehicle, and they didn't even speak to me about it just charged my card.

    I appealed, and appealed, and appealed again. I was told I needed 'evidence'. I referenced the photos I uploaded to the app, timestamped and everything! I made 12 calls to Turo support - supervisors, ethics team, escalation team, management was never available. I was promised contact in 3-5 business days, and it never happened. I was assured I would be taken care of. It's been almost 6 weeks since my card was charged for damage I so clearly proved was there when I picked the car up. I was never reimbursed for the $81 I was charged for parking. Turo is fraudulent, deceiving and downright dirty. AVOID at all costs.

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    PriceRates

    Reviewed July 10, 2023

    I am very impressed, this was the first time I used Turo. Everything from start to finish was simple. So glad I gave this a try, I will definitely do again. The prices were reasonable, location was perfect and promptness was awesome. Thanks so much! My niece also signed up so she could drive the car as well for no extra charge!

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    Ease of Use

    Reviewed July 10, 2023

    The vehicles worked out great and each owner made it easy to use. The whole trip went real well. Thanks for real good descriptions of where each one was parked and easy access to them. The return instructions were easy as well. It made our trip go off without any problems.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 10, 2023

    Our family rented a 2019 Dodge Caravan from Ryan for an 8 day trip to Orlando. Ryan was an amazing host. He was extremely professional and courteous. He quickly responded to all my questions or concerns, which made for a worry free vacation. The car was extremely clean and stocked with water and snacks which really made an impression on my family. We will be renting from Ryan again in October.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 10, 2023

    Had a very pleasant experience in Minneapolis with the assistance of John who we got our vehicle from. Easy and manageable check-in and check-out. The vehicle was clean, and worked well. Had plenty of gas and allowed for 1000 miles. John would always correspond to our questions with a prompt and friendly response.

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    Verified purchase
    Staff

    Reviewed July 10, 2023

    My family and I rented a truck for my trip to Destin Fl. The owner was very responsive to messages and went above and beyond to make sure I had everything I needed for my trip. He even provided a beach chair and cooler for my personal use while I was there.

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    Verified purchase
    Staff

    Reviewed July 10, 2023

    From the time I signed up to rent an SUV through Turo Kaleb made the experience exceptional and one I hope to use again in the future. This was my first time using Turo after my kids had recommended it and besides the savings over traditional rental agencies I've never had an easier time. His associate messaged me the day before to arrange a pick up location at Montrose Airport and we texted the morning of which made it even easier than expected. I highly recommend renting through Turo when in Montrose, CO and if possible getting a vehicle through Kaleb who was very professional and easy to work with.

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    Verified purchase

    Reviewed July 10, 2023

    Walking out-of the airport terminal to the parking lot, putting in the code and driving the car out of the lot...how easy is that? The return was the same. I brought it back to the same parking lot at the airport and lock the keys back in the lockbox and walked away. I will definitely be telling all my friends.

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    Verified purchase
    StaffEase of Use

    Reviewed July 10, 2023

    First time consumer using Turo. The service/app was very easy to use. Our experience was excellent. The host, Silver, gave us clear instructions for pick up and drop off. The car was exactly what we hoped for and expected based on the description provided. We plan to use Turo again.

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    Verified purchase
    Staff

    Reviewed July 10, 2023

    Car was fantastic. Very easy to pickup and drop off. Would definitely use Turo again. They have wide selection of automobiles to choose from. Best experience I have had to rent a vehicle. I would definitely refer my friends to use Turo. A big shout to Earl for his Mustang convertible. A great car. Thanks again.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppEase of Use

    Reviewed July 10, 2023

    Easy to find a vehicle in the area I was going to. The app is easy to use. I did not have to call customer support at any time. The person I rented from was a great host and worked with my time. The car was clean and the service was impeccable. I would definitely use TURO again and refer them to my friends and family.

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    Verified purchase
    Staff

    Reviewed July 10, 2023

    As this being the first time using Turo to rent a car for my California trip, I was a bit apprehensive. However to my surprise the service, the vehicle, and App were all outstanding. I used the Turo-Go which made the whole process a breeze from beginning to end. The messaging service allow all my questions to be answered along the way, and I was able to select the right sized vehicle for my trip. Great Job Turo! I'll definitely be using this service again.

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    Verified purchase

    Reviewed July 10, 2023

    Turo is a very easy platform to use. The only addition I would recommend is adding the option to search for a specific vehicle without having to enter a location or dates. In conjunction with a car rental service we are using it to test drive vehicles we're considering purchasing.

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    Customer ServicePrice

    Reviewed July 10, 2023

    The Kia we rented from William was a great little car-drove probably 600 miles. The air conditioning worked well and the car drove smoothly. William made it way to pick up and return having the key in a lock box with a magnet attached to the car of which he provided the lock combination for easy retrieval. Had a radio and connection for charging our phone.

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    Verified purchase
    Customer ServiceEase of Use

    Reviewed July 10, 2023

    Great 1st time experience! Easy to use app and communicate with the renter. Car was great on gas. And clean. Easy pick up and drop off. He gives exact location where to meet and traffic so we can make sure we arrive to airport on time as well. We loved the space his car has also and has xm to bump to while on road! Felt great to know we can rent a car through Turo and enjoy our trip! Overall great customer service from him and experience! And car looks even better in person.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed July 10, 2023

    Turo is absolutely amazing and I found exactly what I was looking for literally as soon as I got in the app. Heather responded quick and very detail with her information. I love this app and would recommend it 100% to everyone I know. It was quick fast and easy. The availability was perfect, pick was great and accurate. The vehicle owner even left DVDs for my kids to watch in the TV that was in the vehicle. We had so much fun on our vacation and it probably wouldn't have happened without Turo. This was my first experience with Turo and I will most definitely be using them again. The prices are great, the options are amazing and to be able to keep in contact with the owner is so awesome.

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    Verified purchase
    Staff

    Reviewed July 10, 2023

    I like the Turo experience. However. You need to be sure to check the mileage. I rented a vehicle and we paid almost 400 dollars for 3 1/2 days. I ended having to pay an additional almost 200 dollars for the extra mileage. Also, check what type of fuel the owner requires before. My host wanted to use 91 or higher grades which at my time of travel was $3.61 per gallon. I didn't know that until we were in the vehicle and needed help locating the gas cap button. So I reached out to the host. So, we resulted of paying $340 for gas for the entire trip. So for us we figured renting at Enterprise would have been better. Enterprise offers unlimited mileage and normally only requests customers to fill the tank. I've never had special request for 91, 92 or 93 only for their vehicles. This trip ended up being way more than I wanted to spend on renting a vehicle.

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    Verified purchase

    Reviewed July 10, 2023

    Had the best drive ever no worries. Car was very well kept and clean. Most comfortable road trip, ease of choosing a vehicle that fit my needs and ease of the pickup. And drop off. The host was very nice and very clear with instructions for drop off and pickup. Would definitely use this app again.

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    Verified purchase

    Reviewed July 10, 2023

    Hello, I enjoy the process of picking up and returning the rental car, although I should note that the Internet connection in the rental car area is sometimes unreliable, causing a slight delay during check-in/check-out. One suggestion is that maybe the connection can be directly tied to the device rather than the Internet. Nevertheless, my overall experience remains positive.

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed July 10, 2023

    The app was very convenient and the ability to take pics of before and after was great. Turo is a great app and the car was what was advertised and the car owner made everything easy and was very responsive. Pick up and drop was effortless and you get plenty of documentation on the app that leaves paper trail.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed July 9, 2023

    Turo was an excellent idea! Wish I had thought of it myself! It took me awhile to figure out how to get back to my host from an email thru turo but once I figured it out I was good. Also, is there a way that can be set up so as not to charge a guest until you know the reason they have to have a vehicle longer than was allowed on the site? Our flight didn’t leave until 10:30 at night and it had already been cleared by our host ahead of time yet, we were still charged and my host had to go thru y’all to have it refunded. I am not complaining here, just letting y’all know the story. Some changes might make it easier for the guest and the host if extended charges were maybe, handled a little differently. Thank you for listening! D.B.

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    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed July 9, 2023

    The host was professional and pleasant to do business with. He had the vehicle ready to go and I didn't have to wait which was important for me as I needed to get to work. I can honestly say that I had a good experience renting from Mohammed. I look forward to renting again on Turo.

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    Verified purchase
    PriceStaff

    Reviewed July 9, 2023

    It was a very positive experience. The hype is real, Marquis is communicative and professional. The car was clean, got great mileage, and was extremely affordable for a car with unlimited miles. I hope to be able to rent this specific car if I have to rent in the future. Thank you again Marquis!

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed July 9, 2023

    I never have used Turo before and let me tell you the experience was great. Chad met us at the airport arrivals and we were on our way. The car was clean and in great condition. Drop off was just as easy! Only recommendation. I would say is with the app. It took a while to approve a second driver.

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    Verified purchase
    Staff

    Reviewed July 9, 2023

    My experience with TURO was relieved one. No lines at the airport, no hassles picking out what’s available, and no sweat or going through changes. I enjoyed the truck that I had. This will be my resource when I’m in town. I’m a truck driver and I frequently rent cars. An attempt to not buy a car and have to worry about it while I’m on the road. So thank you.

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    Verified purchase
    PriceStaff

    Reviewed July 9, 2023

    Fun, safe, clean, and enjoyable. I had an amazing time with this car. The host was very responsive and made me feel comfortable throughout my entire trip. It felt like I was driving for the first time all over again. I enjoyed all of the features and overall it was worth every bit of my time, had an amazing experience! Thank you!!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 9, 2023

    I cannot recommend Dale and his vehicles enough!!! If you are looking for a car that is spacious, AFFORDABLE, clean and well maintained that drives well in all of Florida’s weather conditions his Ford Escape is for you. This car was perfect for my group of 5 (4 adults, 1 child) on our trip. Also Dale is the epitome of customer service, this man goes above and beyond. He had clear communication from the moment we booked to the very last day of our trip. Upon arrival Dale made sure to send multiple pictures and instructions on locating the car and the car was waiting for us by the time we landed. He provided a goodie bag that had various items including a personalized letter thanking us for this trip. He even included some money to help with parking fees!! Completely unexpected but extremely appreciated. While on our trip we only needed to get gas twice, never more than $45 to fill either.

    The car is equipped with SiriusXM radio, a sun pass, a top dog pass & an AC that kept us cool in the Florida heat! When returning the car we had accidentally left a phone locked inside along with the key. The link wasn’t working either so I reached out to Dale at 4:30 in the morning and much to my surprise he responded!!! He said he was going to try to make it to us prior to boarding and if he couldn’t, he’d overnight ship it to us since he lived 40 minutes away. I asked him to ship it but right as we were starting to board, he made it to the airport and came all the way up to TSA checkpoint to personally deliver the phone!!! Wow. He wanted to make sure our trip ended perfectly and he made that possible for us!!

    I cannot fathom any other experience going this well. He truly cared enough to make it a priority to service us. If you are looking for a car and a host that has compassion, integrity, reliability & affordability book with Dale!!! I cannot recommend him enough and truly hope he receives all of the business he deserves. Dale, thank you for your humanity & service! We will be booking you whenever we’re back in Florida.

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    Verified purchase

    Reviewed July 9, 2023

    Host was very cordial, very nice man. Vehicle was very clean, good on gas and easy to drive. Pick up and drop off went very smooth. Plan on renting from this host again. Would recommend TURO to family and friends, Would most definitely recommend them to rent from this host

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    Customer ServiceMaintenanceStaff

    Reviewed July 9, 2023

    The host was amazing and car was so nice and clean. Would definitely use the host again. I needed to extend my trip and I contacted the host and it was no. You can tell the. Host keeps the car maintenance up. The host was very easy to contact when I needed to ask he a question and he responded in a very timely manner. The whole trip was great.

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    Sales & MarketingOnline & AppStaffHonesty & Transparency

    Reviewed July 9, 2023

    I found much of the techy part of using your app to be discouraging. Having to communicate with the renter via the app, taking all the pictures, it was stressful and time consuming. Some instructions were hard to figure out, like adding another driver and extending the time of return or pick up. Honestly, I think this is a great idea but in the end, I will likely go back to the big car rental companies.

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    Staff

    Reviewed July 9, 2023

    Thanks so much again for letting me enjoy your Bronco, Kevin. I think I fell in love! Haha. It definitely became a fan favorite with all my family, especially when I took the top off. Kevin was super responsive and even took the time to show me how to take the top off since Portland was having some hot weather when I was there. Very clean too!

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    Customer ServicePriceEase of Use

    Reviewed July 9, 2023

    Thom was a great host and left very detailed instructions. He responded immediately when I had any questions. Turo is a good company and very easy to use. There were no hidden costs. I would recommend using Turo to my friends and have already told several people about it. It was a great experience and I had a wonderful trip.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 9, 2023

    Working with Sonny was great. The car runs great. The brakes, A/C, infotainment system all worked. That was important factor for me. As a bonus, the car had adaptive cruise control which helps on longer drives. The car was clean upon arrival. Bring your own phone holder when you get the car.

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    Sales & MarketingPricePunctuality & SpeedOnline & AppEase of UseRates

    Reviewed July 9, 2023

    I just returned from my vacation using your Turo app, I can only say all positive things!! It was easy to use, was able to communicate with the car owner very easily, and most of all the price that was posted and quoted stayed the same!! Can't wait to use the app again on a vacation and know I won't have all the headaches and drama of a rental place!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 9, 2023

    Our 1st experience renting a car through Turo was THE BEST! Our host, Felix (and his family), made everything so easy! The car was delivered to an easy location at the airport, we looked over the car, then we’re handed the keys. So easy! Prompt and complete communication! Flexibly in flight schedule changes! Accommodating and kind! We will be using Turo from now on!!! Highly recommend!!!

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    Verified purchase

    Reviewed July 9, 2023

    I was a little apprehensive as I had never used Turo before but I will definitely use them after my great experience. My host went above and beyond for me and the van was perfect. Omar even picked me up and made leaving the car at the airport easier than I expected. I will use Turo again!

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    Staff

    Reviewed July 9, 2023

    I will never "rent" a car the traditional way again. My hosts were amazing and the whole process/experience was seamless. So easy and convenient. Hands down, it's a 10 in my book! I don't usually write reviews but I can't say enough good things about Turo. Thanks for making my trip that much better. I would recommend Turo to everyone.

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    Customer ServiceStaff

    Reviewed July 9, 2023

    My experience was great. I had no problems. The car had no problems. It was clean and I had no mechanical issues. The customer service was great. Kiesha, was friendly and respectful. I had help with my luggage. I have nothing bad to say about my experience this trip. Thank you.

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    StaffEase of Use

    Reviewed July 9, 2023

    Turo is the best thing going with Car Rentals! It is easy to use and recently saved $500 on my recent rental for A LOT better vehicle. I was fortunate enough to have a great host that delivered the vehicle to the Airport and arrived as soon as I picked up my bags from baggage claim. She gave me information about things to do and great places to eat in the city (Las Vegas). She was there to pick up the vehicle as soon as we made it to the airport when we were returning our vehicle. This particular host (Uyen) helped load and unpack my bags. I loved using Turo and it has ABSOLUTELY changed the way that I rent vehicles in the future!

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    CoveragePrice

    Reviewed July 9, 2023

    Saving tons of money and driving something that would be worth more at any regular rental place was an epic experience. Thank you for making the experience and safeguards available and flow well and adding premium coverage for the rental kept my anxiety at a minimum. Great platform, I would definitely recommend!

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    CoveragePrice

    Reviewed July 9, 2023

    Your Bolt was extra clean and ran beautifully as expected. The insurance cost was too high but I chose to get it anyway. Not the next time I use Turo. I was able charge on a 110 outlet and add roughly 60 miles overnight. Overall this was an exceptionally good experience. I’ll use Turo again.

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    Customer ServiceTechPriceStaffEase of UseRates

    Reviewed July 9, 2023

    I'm split on my feelings regards Turo. My host and the vehicle he provided was fantastic, 5 star. I found working with Turo's systems to be somewhat clumsy. The Turo system is not intuitive and as you work with it, there are many times where you feel lost or stalled and not knowing what to do next. Made two or three calls to Turo and had difficulty getting the info needed, ... Part of problem was strong accent of couple agents.

    On the 'pro' side of the Turo organization, I felt they were there to support me when I had a problem. My 1st host sent me a text notice about three weeks before the trip saying that he had to cancel the contract because the vehicle I contracted would not be available; no specific reason given. Anyway, almost immediately, Turo sent me an email suggesting 5 alternatives. Two were suitable to our needs but one was about 5 or 6 times the price of our original contract. The other was somewhat over the original. Turo agreed to 'hold' the price for other vehicle which was also an upgrade in vehicles, ... from 2021 Tahoe to 2022 Lexus SUV.

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    Staff

    Reviewed July 9, 2023

    This was my first time using this app and what an AMAZING experience it was. James was a wonderful Host. So patient and attentive. The vehicle was beautiful and extremely well taken care of. If all hosts are as polite and kind as James this app will be what I'll always use to rent a vehicle.

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    TechPunctuality & SpeedStaffRates

    Reviewed July 9, 2023

    Most of my experiences are 5 star. A few modest issues.

    Worst: being given the wrong car, being forced to alter work plans on a private estate where the owner could not be allowed in, this issue forced me to be late, for an important client. A second issue being given a car with bad transmission nearly broke down on the 580 highway.

    The best. This same car provider goes out of his way to correct things. I usually try to keep any issue with the owners so it can be addressed. The ability to have a car in a pinch is such a nice option to have. I think Turo is amazing. Issues happen, my overall rating is 4.75 overall. Not 4.

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    Reviewed July 8, 2023

    Very nice service, and very nice car, I recommend this host, he always was in contact with me making sure that everything was ok,, the car was clean when I pick it up,,✅✅✅✅✅✅ I highly recommend this car for anyone that wants to have a fun time.

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    Punctuality & SpeedStaff

    Reviewed July 8, 2023

    We enjoyed our trip and had the room we needed in the vehicle and some extra. Great experience. Great gas mileage and the ride was so nice and enjoyable my boys had a great road trip and stories to tell. Great family memories for family and friends. Can't wait till next time. We'll be going back for Thanksgiving to celebrate our grandchildren play in the Thanksgiving Tournament. Thanks for being a company and for a outstanding host. Until next time.

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    Customer ServicePunctuality & Speed

    Reviewed July 8, 2023

    This was our first time using Turo. Our hosts Olga and Igor were quick to respond. The car was perfect for our trip around Kona, we went along the coast and through the island. Igor dropped off the car at our hotel and showed us how to use Turo to check-in/check-out. Couldn't have asked for a better experience!

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    Staff

    Reviewed July 8, 2023

    Excellent Service, Excellent Host, Excellent Vehicle. Thank You! Will use Turo again and again, over and over, repeatedly and repeatedly.., again and again, over and over, repeatedly and repeatedly! This has been the most time consuming, and challenging portion of the entire rental experience. Will not be offering any further reviews of Turo.

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    Punctuality & SpeedBilling

    Reviewed July 8, 2023

    I found Turo when I discovered there were no cars available for my travel dates from the usual rental places. Not only was it simple, but being able to pick the exact car for my needs was so nice! On top of that, the pick up and drop off process was easy and quick. The payment process was easy, the messaging was safe and simple. I will be using this whenever I need a rental as it is so much better than ‘the usual’. Cheers!

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    Punctuality & SpeedStaff

    Reviewed July 8, 2023

    The experience with Turo was simple. Quick and trouble free. No hassle rental company. You get exactly what you see in the photos. I will be using them again when I'm in need of a vehicle. My host was very friendly and precise with everything about rental vehicles. It was my first time using Turo, and I was not disappointed.

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    Staff

    Reviewed July 8, 2023

    Lucy is fantastic and reliable. Deserves stars to haven. "Renting a car from Lucy L. is a wonderful experience. She is an asset to TURO. The reason why I rent TURO and recommend to my family and friends. If I know someone is going to Houston and live there I recommend Lucy L. and TURO." Dennis

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    Reviewed July 8, 2023

    I loved the Mercedes Benz SL that I rented from Amr! He was so sweet. The car was a good deal and I had an overall great experience. I would recommend this service to my friends and family. I would also use this service again next time I'm traveling and need a car.

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    Reviewed July 8, 2023

    My host and her Suburban was great. Very pleasant vacation and the suburban was really a good big vehicle, sits 7 with plenty of legroom and still has room for 5 big luggages. Recommend my host Kelli and her vehicle if you need one for a big group.

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    Reviewed July 8, 2023

    We had a great experience using Turo for the first time. The vehicle was virtually new and immaculately clean. The ride was smooth and easily fit 7 people. The pick up and drop off experience was smooth and efficient - much better than having to visit a rental car counter. I will be using Turo again for future needs.

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    Customer Service

    Reviewed July 8, 2023

    Easy to rent from Turo even though it was my first time to do so. Customer service was on point and it’s so much easier than standard car rental! We truly enjoyed our trip with the car we rented through Turo. I will rent from Turo again and will recommend it to all of my friends.

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    Reviewed July 8, 2023

    I just wish the pick up and return was a lot less stressful. Better to be in a park spot or exactly where the car is instead of random no park on the curb but it all worked out. The ft Lauderdale airport is busy and you can park on the curb so they just keep you moving.

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    Customer Service

    Reviewed July 8, 2023

    I had a pretty pleasant experience renting Arshdeep’s vehicle. I really appreciated that there was a set drop off and pickup location. I also appreciated the communication from host. The car was clean, safe and reliable. The car was also full on gas so that was a plus. Accessing the car was super easy.

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    Punctuality & Speed

    Reviewed July 8, 2023

    The only issue we had was that on Kauai we couldn’t pick up/drop off the car at the airport parking lot. In Maui we could. An early departure flight on Kauai made drop off more of a hassle. Other than that, our experience with Turo was good and have recommended it to friends.

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    Customer ServiceCoverageStaffRates

    Reviewed July 8, 2023

    We didn't know what to expect. It was a fairly easy process and a better value than renting from the "Big name companies". I also rented the vehicle I am interested in purchasing at a dealership. I want to see if it would be comfy for long distance trips. Our host was attentive and would recommend to anyone. I know many people would shy away because of insurance issues. Customer service was outstanding!!! WILL be back!

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    Reviewed July 8, 2023

    I immediately left a review. Maybe I didn’t hit submit but it was a great car. Absolutely matched the description. A fun drive and very clean. Thank you for being so easy to work with. Will recommend to others.

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    Punctuality & Speed

    Reviewed July 8, 2023

    This is my second time using Turo, and I still love it! Car was ready for me when I arrived in San Diego, easy access, no waiting in long lines, just got in the car and left. It doesn’t get much easier than that! My Kia K5 was immaculate and smells like it was brand new. Returning the vehicle was just as easy as pick up. I will continue to use Turo whenever possible. A much better option than regular rental car companies.

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    CoverageStaffBilling

    Reviewed July 8, 2023

    This was a great experience. Choosing a vehicle was easy and straightforward, the customer care from the host was equally great. The vehicle itself is relatively new and very well maintained. In the future I hope Turo would make the choice of choosing an insurance cover a lot more broad bearing in mind some renters have complimentary credit card insurance covers which would normally cover such rentals. I would use Turo again.

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    Customer Service

    Reviewed July 8, 2023

    Great car! Great communication. Would use them again when in Nashville area. Extra amount of mileage was a big incentive to choose this car. Size made it very easy to park and drive wherever we needed to go. Car is very clean and well maintained. Thankful that is has not been smoked in and smelled nice.

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    Customer ServiceSales & MarketingPrice

    Reviewed July 8, 2023

    I do a lot of research before heading out on vacation to try and keep costs for me and my family reasonable. Comparing Turo to my typical go-to, Costco, and other discounts available to me, AARP, VA, AAA, Turo was by far the most affordable. Having never rented from them before, I was a bit nervous. However, the experience renting a gorgeous Audi SUV from Ana & Sergio could not have been any better. They parked the vehicle close to our terminal at the airport, they were in constant communication with any questions I had and their SUV was absolutely top notch. I have since recommended Turo to all of my friends and family. This is the only way I will rent a car going forward.

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    Customer ServicePriceRates

    Reviewed July 8, 2023

    My rental was a last min .. Everything worked out from the host, car, and communication with the host. I recommend Turo for planned and unplanned needs. The rental price itself was perfect. I just wish the trip fee wasn’t so high at times. Overall, Turo gets a 10 out 10.

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    Customer ServicePunctuality & Speed

    Reviewed July 8, 2023

    The process of the Car Rental was very easy. As a first timer, I was impressed for quick response to my emails. Although, I missed the first step in the rental (taking pictures of the vehicle and the Odometer), that did not hinder my rental. I found out later that I missed the first step from closing out the rental process. I was concerned that since I did not take picture of the odometer, I totally forgot about the mileage of the vehicle. Because of this, I would not hesitate to recommend to my friends and whoever needs a car rental.

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    PricePunctuality & Speed

    Reviewed July 8, 2023

    Car was great, clean, pick up and drop off was stellar. Charging the car was super easy. Came with the express toll sticker. My point of contact answered all of my questions very quickly. I would 1000% rent again! Charging stations in Denver is a bit spread out and limited but as long as you plan ahead everything works great.

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    Staff

    Reviewed July 8, 2023

    Renting from Collin and Turo was easy, efficient and will for sure be renting from them again. We took the convertible up and down the coast of CA! The car was clean, fun and reliable. Collin was a fantastic host. He was super responsive, kind and genuine. I would 100% recommend Collin and Turo.

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    PriceEase of UseRates

    Reviewed July 8, 2023

    Turo was easy to navigate. Once I picked the car I wanted the owner immediately contacted me and it was a breeze from there. Brand new car at 1/2 the price of a regular rental. I'll rent from Turo from now on. The owner was very hands on during my trip for any questions I had. Highly recommend.

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    Reviewed July 8, 2023

    We used the Turo app for the first time to rent a car in Nantucket. I cannot tell you how seamless the entire process was for us! We rented a lovely Volvo from Leslie. The car was in perfect condition…. Very clean & tanked up!! Ready to go! I would most definitely use the Turo app again in the future.

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    Customer ServiceStaffTimeliness

    Reviewed July 8, 2023

    Malik was beyond helpful and responded each time within minutes. I would highly recommend Malik for anyone in need of a great vehicle with an even better host I know myself I will be using Malik's help moving forward when in need of a great host with a great response time and vehicle.

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    Customer ServicePunctuality & Speed

    Reviewed July 8, 2023

    First time using Turo. Good selection of vehicles and simple process to complete the transaction. Once we selected our vehicle, our host was quick to respond and also had great customer service. The vehicle we chose was clean and well-maintained. We will consider this as an option the next time we are in need of a rental vehicle.

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    Reviewed July 8, 2023

    LOVED having this car on our trip! It was in perfect condition, very clean, accurate in its description, and that car ZOOMED! It was so much fun to drive. The owner also brought the car to us and picked it up from where we were staying. I would one hundred percent recommend renting from this owner.

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    Staff

    Reviewed July 8, 2023

    The folks that rented me the vehicle were outstanding on helping pick up the vehicle and in every way possible. The vehicle was top of the line, it drive so smooth, with all the bells and whistles. Awesome, awesome, awesome, vehicle. The car looked amazing, very clean, drove like a champion. I was very pleased. Yolanda

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    Customer ServicePunctuality & SpeedMaintenanceStaffResolution

    Reviewed July 8, 2023

    The whole experience was way to easy compared to usually having to go to the rental counter. Filling out papers and or signing a bunch. Waiting for all the computer stuff then going to either bring you the car or letting you know where it’s located. The van we got definitively met our needs. Ran great our host was prompt and very friendly and helpful. Would recommend him. When we come back will for sure use him if available. Our first car got canceled due to a mechanical issue and the customer service was very helpful in fixing the issue. Customer service couldn’t have been any better.

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    Staff

    Reviewed July 8, 2023

    This was my first Turo transaction and everything went extremely well. Olga was a constant and helpful communicator for all my questions and car pickup and return was exactly as she explained. Flawless. I highly recommend Turo to everyone in need of a rental car. I will definitely use Turo again for my travel needs. Thanks Olga for all of your help.

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    StaffHonesty & Transparency

    Reviewed July 8, 2023

    Was concerned about renting from TURO for the first time but it was a 10+! I honestly don't know if it was TURO or Sun the amazing woman that was the owner of the truck but the truck was well maintained, clean and a pleasure to drive. Sun picked us up at the airport, checked in a couple of times during our trip and was on time at the drop off location. Sun even gave us a ride back to the Anchorage Airport.

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    Staff

    Reviewed July 7, 2023

    The experience overall was great, however, the Camaro has a crack in the windshield right in the driver's view. Otherwise, great! I enjoyed renting through Turo. The process overall was super easy! She was a great host. The gas tank was also only half filled when I received the vehicle. It could have been all the way filled.

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    Sales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed July 7, 2023

    It was an extremely easy rental process, especially late at night after the other rental car companies were closed, to be able to text the owner to have her unlock the car remotely and to have the key in the car. The car was great and drove extremely smoothly as advertised. The owner was very responsive, professional and detailed with instructions, and very cooperative with a schedule change request that we had.

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    Reviewed July 7, 2023

    This was our first experience using Turo. The vehicle we chose was a Jeep Gladiator and the entire experience was the best rental ever. Our host Clifton was awesome, he and his co-host walked us through the entire process. We will definitely use Turo from now on and absolutely choose Clifton as our host the next time we fly into Atlanta!

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    Punctuality & Speed

    Reviewed July 7, 2023

    I had not used Turo prior. A friend suggested I give it a try. The process from start to finish was not complicated. Much easier than a regular rental car company. No shuttles to the rental car center from the airport. Your vehicle is waiting for you when you arrive.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed July 7, 2023

    I had such a great experience w/ Turo (with both the car owner and with Turo customer service) and am definitely looking forward to using Turo again for my next adventure and have already recommended it to friends and family! The app makes communicating very easy which is a big plus!

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    Customer ServiceStaff

    Reviewed July 7, 2023

    First time user of Turo and it was very pleasant and worked out really well. Communication from owner was excellent. Location of pick up was what we wanted. The drop-off was what I expected as well. Car was in good mechanical condition and met our needs. The Turo app works well with the communication and we could text back and forth when needed. I will use Turo again.

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    Customer ServicePriceStaff

    Reviewed July 7, 2023

    This was my first time using the Turo app and it was very happy with it. I found the perfect rental for my trip and was extremely happy with my experience. I find this way cheaper than going through other rental car companies. Instructions for renting a car was extremely easy and communication with my host was outstanding with rapid responses. I would definitely use Turo if needed for a trip.

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    Reviewed July 7, 2023

    We were in Canada and found a Tesla that rental at a comparable, if not less than compared with traditional companies, than renting an mid-level car at a car rental place. And no long lines at the rental place! (Why are the lines there always so long!?) Really love this service. The person who rented us his car has many Teslas and knew what he was talking about. The car ran perfectly and was spotless.

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    Punctuality & Speed

    Reviewed July 7, 2023

    I booked a late-model Subaru Forester for a recent family vacation to Kauai. No hassle to pick up or rental car line to deal with. The owner of the car was very communicative and the shuttle got us to the car in 10 minutes. Great trip made easier by Turo.

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    PriceStaffRates

    Reviewed July 7, 2023

    Even though I've known about Turo for a long time, I never used the service and, now that I have, I can't understand why. Everything was quite smooth, I loved the car and its features, cleanliness and price as well as the great host. Highly recommended service for sure. I know I will be considering Turo for my future car rental needs.

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    Reviewed July 7, 2023

    I enjoyed renting the car on Turo, we had none of the hassle of going to the rental site and the car was at the airport for our pickup and drop-off! Our host Huy was great and answered any concerns or questions I had. And the car was roomy enough! I will definitely use this service again!!

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed July 7, 2023

    The young lady who helped me was excellent. She solved my problem surprisingly quickly and did not have to ask me one thousand and one questions to do it. I was quite impressed with this customer service experience. I have used Turo about 5 times since discovering it earlier this year and it has been a wonderful alternative to the mundane rental car providers of yesteryear.

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    PriceRates

    Reviewed July 7, 2023

    This was our first time using Turo and wow it was so easy! The selection of vehicles is great! The ease of picking up and dropping off is also super easy and the prices are definately reasonable for what they offer! I'll use Turo again, and will no longer use Enterprise!

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    Staff

    Reviewed July 7, 2023

    As a first time Turo renter this has been the best experience ever! Nesta was so helpful and understanding! Even with me adding a day at the last minute he was still patient and understanding! Car was as described and everything went smoothly! I absolutely will be renting from him again!

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    Staff

    Reviewed July 7, 2023

    The process was very easy and straightforward. Our host was amazing. This was my first time using this service. I was a bit hesitant at first. I was debating between this and a traditional rental service. I took the plunge and I would definitely use this service again! I'm never going back to those shady car rental places again.

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    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed July 7, 2023

    The experience was very successful. This was my first time using Turo and I found it to be easy, affordable and convenient. The shuttle to our car and location of the car was easy to navigate and efficient. Our host was easy and quick with communication. I would recommend to friend and family for sure.

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    Reviewed July 7, 2023

    Julian is so warm and welcoming .. It’s is like we family now. I appreciate him and his efforts. Great person .. I know I will be back in the near future and it’s because of the way I was treated Day 1. Thank you so much. 5 stars across the board.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 7, 2023

    I was late picking up the car but he was sweet about it. Car was clean and a great ride. He was very sweet and helpful. If you are thinking about renting yes you are making the correct choice! His customer service is great. I needed the car for a day trip and this is the one.

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    Customer Service

    Reviewed July 7, 2023

    This was my first time using Turo. Smooth and easy booking. No issues with communication. Instructions were precise. The car drove well. Easy access to and from the airport. Needed to make a change to the reservation and I was able to do so without any issues. Loved my experience. Will book again.

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    PriceRates

    Reviewed July 7, 2023

    Everything was PERFECT. There were a wide range of cars to select from, and prices to match were more than fair. My host was the best. From pickup to drop off, he communicated with easy instructions, which caused no hassle. I’ll definitely be using Turo again in the near future.

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    Customer ServicePunctuality & Speed

    Reviewed July 7, 2023

    Nice clean car, quick and efficient communication by Natasha. Pick up and drop off was a piece of cake! Was my first time using Turo and very happy with everything. Thank you for everything Natasha. I will use Turo again and when I'm in Denver area go through Natasha.
    Best,

    Dave

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    PriceStaff

    Reviewed July 7, 2023

    Great first experience, would use Turo from now on. Stephen was very communicative during my renting and was very understanding when our flights got delayed at last minute. He extended our renting with no charge or hassle. Much better than renting from airport car services (Hertz, Enterprise, etc.). Would highly recommend!!

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    Rates

    Reviewed July 7, 2023

    Great experience. The host was very good with communicating throughout the process and the vehicle was just as described in the listing. The rate was also fair and reasonable as it beat out the regular rental companies. I've rented cars at least 100 times and cannot remember a better experience than using Turo. It has become my automatic go to company!

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    Price

    Reviewed July 7, 2023

    The ride was awesome. Great car. The owner though was trying to get over on some damage charge which was ridiculous. And y'all had my back. I wasn't going to use y'all again because I thought it was unfair of what was going on. Now I would definitely be using you guys again. Thank you for having my back and thank you for the service.

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    Customer ServiceStaffTimeliness

    Reviewed July 7, 2023

    I had a great experience. The car was easy to get to. Great pick up and drop off. Instructions very easy..I was always able to talk to the host … and he always got back to me same day in a timely manner whenever I had a question or an issue… It was my first time with this kind of car rental, and it was the best one so..

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    Reviewed July 7, 2023

    I enjoyed the fact that the car was reliable, and got good gas mileage. The convenience of picking up and dropping off the car was great! It was nice that the car was close to the airport. We were able to walk to the car easily. I will use this service again on my next trip.

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    Reviewed July 7, 2023

    Everything was perfect! Easiest process ever! From the moment we picked car up, until drop off, everything was a breeze! We definitely recommend! We are a family of 5 and didn't want to deal with any hassle. Car was big and comfortable. Drove nice. Turo is a great company! We will be back when looking for a car on our next trip!

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 7, 2023

    Heather was awesome to work with. We broke down 90 miles north of Orange Beach. She delivered the vehicle to the resort we are staying at before we even arrived which was a blessing. Very upfront and honest with us. She was very easy to communicate with and replied very quickly with any questions we had and worked very well with us. I would definitely recommend. Heather for anyone... She was really helpful and I would rent again if we would ever need to again. She really was a blessing for us.

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    Ease of Use

    Reviewed July 7, 2023

    This was our first time using Turo. Super easy to use, found a car that met our needs and the owner was wonderful to deal with. We arranged for him to pick us up at the airport and take us back after our vacation was over. Couldn’t have been easier.

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    Customer ServicePunctuality & Speed

    Reviewed July 7, 2023

    Car was dirty with smell and sticky window and filled with spilled coffee. I need to disinfect it with Lysol. Maybe the owner doesn’t like it. And he just gave me 4 stars, I'm trying to be nice with him, we are on the flight. He message me but I replied late.

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    Sales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed July 7, 2023

    Getting set up on the app was much easier than I expected. It was super quick and simple to use. The host was friendly and his car made the perfect vehicle for our trip. This has definitely been the best car rental service I have used! I would highly recommend to people and will be using again in the future.

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    PriceStaffRates

    Reviewed July 7, 2023

    My experience renting vehicles with Turo on our family vacation was excellent. As a family of six, rental vehicles can be challenging and costly. After learning about Turo and reading reviews from others who had rented vehicles previously, we decided to go for it. The rental process was easy, the daily rates were affordable and the vehicles were high quality. We will definitely rent again with Turo!

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    PriceRates

    Reviewed July 7, 2023

    Easy to rent a car. Easy to contact the owner. Reasonable price. Delivery was on time. First time renting a car with Turo. Clean car. Next time, need to have a full tank. The tank was at 3/4 and it is hard to fill up when giving back the car.

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    Staff

    Reviewed July 7, 2023

    Amazing experience and service! Billy was great and the whole process was seamless! He was very accommodating as we had different drop off/pick up locations. He met us at the airport and explained how the car worked as it was an EV. The car was in great shape. Drop off was seamless, as well!

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    Customer ServiceStaffTimeliness

    Reviewed July 6, 2023

    I had a phenomenal first time experience with Turo. I was in the DFW area for work and Anseu was a fantastic host! During my time there, my trip was extended so I reached out to Anseu to see if the car was available for the additional time. He responded right away in my favor. The car was great and has great gas mileage.

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    Reviewed July 6, 2023

    1st vehicle rental canceled. I was on airplane and didn't find out until I landed. I had to cancel the 2nd rental due to undisclosed airport fee. I would've had to drive 34 miles to pick up slingshot to avoid fee. 3rd rental sling shot broke down... 4th rental convertible mustang was great. Allison the host was wonderful. We keep the vehicle for a week. All these issues were during the same week of 2 week vacation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 6, 2023

    Everything went really well! Communication was outstanding. Very accommodating! We needed to get to hospital quickly for birth of our grandson. Car owner was very understanding and helpful. Overall, trip was great. We would use this service again! Planning on doing so very soon! Highly recommend! Thanks you again! All the best A++++.

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    Sales & MarketingPriceOnline & AppStaffEase of Use

    Reviewed July 6, 2023

    Single parenting is hard and costly, so when my daughter wanted to go see her first concert, I started to look at it logistically. Everything fell into place except when it came to reliable transportation. The big car rentals are just a cash sponge. So I looked into alternative methods. Came across Turo and I couldn't have been happier. The app is user friendly, the selection, the people. I'll never use anything else but Turo when a rental is needed.

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    Sales & MarketingPricePunctuality & SpeedStaffFollow-Through

    Reviewed July 6, 2023

    CarBnB was extremely easy to work with. Pick up and drop off was seamless. Quick to communicate and very responsive. Car was as advertised, ran well and had no mechanical issues. The additional charging Bluetooth was an added bonus. Would use CarBnB again in a heartbeat. Thank you for providing a vehicle that made our trip so much easier!

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    Punctuality & Speed

    Reviewed July 6, 2023

    The Subaru CrossTrack was clean and had plenty of gas. The drop off and pick up was prompt. Was able to drive the island and enjoyed the visit more. I would use Turo again on next vacation prior to using any rental agency. In Hawaii they were out of cars

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    Sales & MarketingOnline & AppStaffEase of Use

    Reviewed July 6, 2023

    I have been using Turo for a number of years and each and every experience has been a real pleasure from the easy to navigate app to the entire rental experience. The Host are easy to work and communicate with and I have only once needed to contact Turo for help that was smooth and painless. It is hard imagining going with any traditional rental company or competitor to Turo ever again. The app is seamless and easy to navigate options available.

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    Staff

    Reviewed July 6, 2023

    WOW!!! What an amazing experience.... Personalized, convenient and you get to work with someone that understands you have needs when traveling beyond sometimes what fits in the box??/ Highly recommend and I will say I had reservations...Will never use big box rental agencies again...Thanks to my host Robert, he was awesome...

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    Customer Service

    Reviewed July 6, 2023

    Being a host for Turo is stressful. They never believe you and their customer service is for **. I had people smoking in my car and they don't come to your house to inspect it or smell it. They just don't allow you to violate the person. I know when someone smokes in my car because I am a non-smoker. Then when I finally had the time to physically take my seats out of the vehicle, I found everything. Cigarettes and weed. Turo expects me to take my seats out after every trip to take pictures to obtain proof. Apparently, they are allowed to do drugs while they work.

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    CoverageStaff

    Reviewed July 6, 2023

    The RAV4 ended up getting an accident it was, they said it was my fault, but it was not my fault. The man driving to not see didn’t have a driver's license and he didn’t have insurance and he with was going to creeping through the light so I tagged his ** and my lawyers will be contacting you. I’m suing you because you have not sent me the most of the money for the trip. You owe me $4000.

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    Gail increased rating by 3 stars.
    Price
    After a positive interaction with Turo, Gail increased their star rating on July 6, 2023.

    Updated review: July 6, 2023

    After I reached out to TURO, they did refund the additional funds they charged me. I am pleased because overall I was pleased and was hoping to use them again.

    Original Review: July 6, 2023

    I rented a car on Turo and it was suppose to be a 24 hour rental. I turned the car in 6 hours earlier. I was charged an additional $80.78 because they said I reported it for noon but it was 12:30. Seriously? I did not have it for 24 hours. I rented from RED. DO NOT RENT FROM THEM. YOU WILL BE NICKELED AND DIMED. I am appealing this charge.

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    Reviewed July 6, 2023

    I am now sold on Turo. Karra did a great job of communicating and have a great Subaru vehicle ready for me to use in AK. Will definitely use Turo in the future. I learned about Turo by word-of-mouth and will definitely spread the word to other fellow travelers.

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    Reviewed July 6, 2023

    Our son has used Turo for a while now and when we needed a car while visiting family we gave Turo a try. We saved money and Michael was very accommodating, made It was a great experience. We certainly will use Turo in the future and say goodbye to rental companies!

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    Staff

    Reviewed July 6, 2023

    Using Turo and being in touch with Stephen a has been amazing nothing but top notch service and ease of access. I would definitely recommend to everyone this is just fantastic a perfect way to plan a trip or just if you need a ride for a few days to do errands.

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    Staff

    Reviewed July 6, 2023

    I enjoy using Turo, but seems like it's becoming more difficult to manage with the airport pickup and drop-off. Our host needed to have us drop off at the airport valet at the end of our trip, but the airport staff kept saying that won't accept Turo. Added stress at the end of a vacation. It would be great if Turo could work better with the airports.

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    Reviewed July 6, 2023

    First time user here. Easy to sign up. Just picked my ride and it was as simple as that. I was meant upon leaving baggage claim. Keys turned over to me and the owner kept in touch using the Turo app. I filled up the car with fuel. They met me at the airport terminal and we returned their keys. Super simple and easy. Really happy with the whole experience.

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    Customer ServiceStaff

    Reviewed July 6, 2023

    As a guest I messed up my rental dates but Dave the host was extremely helpful in getting everything corrected. Turo customer service was proactive and responsive as well. I would recommend Turo to anyone. The car was as described plus exceeded all expectations. Get the car you really want and go with Turo.

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    Contract & TermsSales & MarketingPrice

    Reviewed July 6, 2023

    While I had previously used Turo a few times without any problems, the last time was a nightmare experience that cost me thousands of dollars. The host, after receiving a 5-star review from me, started claiming damages that did not exist ("wheel rash"), and even though Turo estimated the damage at a few hundred dollars, they eventually charged me thousands based on paperwork that the host showed. Even though the same host has been named on other websites as a scammer who repeated the same scam multiple times, Turo has sided with the host throughout the process. I will never use Turo again, and I am sharing my experience to prevent others from falling victim to this scam.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed July 6, 2023

    Fantastic and uncomplicated process. Linda the owner and Joe who assisted in my pick up process were amazing. Any questions I had Linda responded promptly and that was greatly appreciated as I am new to TURO. I was recommended by my brother to try the app and can happily say I would recommend to friends and family. I look forward to my next rental.

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    Customer ServicePriceStaff

    Reviewed July 6, 2023

    Everything went smooth, rental was great and great communication. We will definitely be using this service again and if in the same area the person we rented from they were amazing. Overall great experience. I was very pleasantly surprised with how easy this service was. Much quicker and more affordable than all the big rental brands. And more personal feel.

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    Reviewed July 6, 2023

    Our hosts, Curtis & Geneva, were exceptional. From the beginning to end couldn’t have asked for anything better. Made our first experience using Turo great. The ease and accessibility of getting the vehicle was priceless. We would highly recommend to anyone to use Turo for their next car rental experience.

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    Punctuality & SpeedStaff

    Reviewed July 5, 2023

    It was fast, easy, and more economical than renting from a traditional rental company. The host was friendly and responsive. The vehicle was clean and worked perfectly for my trip. I will definitely be using Turo on my next trip.

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    Staff

    Reviewed July 5, 2023

    On-time delivery and pickup, clean car as described, friendly interactions. First time using Turo but definitely not the last. I am a very satisfied customer. Saved at least an hour on both ends of my trip by picking up and dropping off the car right at the airport curb. Awesome!

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    Reviewed July 5, 2023

    Jeep Wrangler was as specified in terms of color and specifications - very clean, a great ride and ready to go. Never driven a Jeep before - may buy one now. Transfer was very simple at airport - pickup and drop off. Questions were answered in a timely manner and would highly recommend.

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    Staff

    Reviewed July 5, 2023

    Excellent experience will use again. Tony was very helpful. The overall experience was very easy to understand and to do. I really liked that you have so many options of vehicles and different types of vehicles. This was the first time I used Turo I will definitely be using the Turo app again. Thank you.

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    Customer ServicePricePunctuality & Speed

    Reviewed July 5, 2023

    This was my second time using the Turo app and again I found the process ran smoothly. I enjoyed the ride and it held up well during a severe thunderstorm. The host was prompt to respond to my questions and accommodated my request to pick up the car earlier than booked without additional charge. Vehicle was clean and drove well on highway and in local traffic.

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    Staff

    Reviewed July 5, 2023

    My trip was amazing and the vehicle was great for the experience and reasons I needed it for. The lady I rented from was very nice and polite. She's was always available for when I needed to extend or have questions. Overall I had an awesome experience and would definitely recommend to anyone. Thank y'all.

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    Staff

    Reviewed July 5, 2023

    I’m new to Turo and so far I love it! It’s really convenient and helps in times of emergencies with your own vehicle. Not to mention, it beats going to a traditional rental car company that requires a huge security deposit up front! I will choose Turo every time and tell my friends and family to do so as well.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed July 5, 2023

    Great experience, smooth process. My host was quick to respond when communicating through the app. The vehicle was clean and drove great. This was a better alternative rather than going through the process at a traditional car rental service. Will definitely opt to use Turo in the future. Perfect for local needs, may also use this if I travel somewhere else and will need a rental car instead of doing so through the airport.

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    Punctuality & SpeedStaff

    Reviewed July 5, 2023

    I rented the Nissan Kicks from Cody. He was wonderful and the car met my expectations so far past. I’m looking to getting one myself. He answered my questions quick and pick up instructions were clear and understandable. My trip fared very well and it was good on gas. I really enjoyed the car.

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    PriceMaintenanceRates

    Reviewed July 5, 2023

    This is only my second time using Turo. Will I use it again, probably not. My first experience was pretty cut and dry with a concern that my daily rate changed from the time I booked to the time I checked out. I did not take a screen shot so I’m SOL. However, this second trip everything was fairly smooth other than the fact that the car had some obvious stains on the carpet. It was dusty from the weather conditions. But, we took no issue. Whether or not the stains were removable, I may never know because I did not think to inquire further (My lack of experience, I suppose).

    However, when I returned the car, one of my kids may have dropped some slime on the carpet. It was a small area probably the size of a quarter or silver dollar. Nonetheless, I was charged a whopping $150 cleaning fee. The car had bigger stains than that when we got it. I have no problem paying a fee, I just think the fee was a bit high. The host sent me a pic after he started cleaning it. I did not see how much was actually there. Lesson learned.

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    Sales & MarketingPriceOnline & AppBillingRates

    Reviewed July 5, 2023

    I was very satisfied with the Turo app and how easy it was to rent a vehicle for the weekend. Only a few easy steps, payment information and I was able to communicate with the vehicle owner easily. The price on the vehicle was within my budget and was clean and comfortable. I will definitely be using the app again for future trips.

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    PriceRates

    Reviewed July 5, 2023

    Renting cars on Turo is a breeze. Cars so far have all been high quality. It is the same price as renting from Hertz or Avis, but much better cars. Pick up and drop off has been an easy experience. I would highly recommend you try it and see for yourself.

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    Reviewed July 5, 2023

    Super easy to book, check-in and check out. Only issue was the car was supposed to be at the airport, but we had to take a shuttle offsite. It wasn't far and not a big deal but would've been nice to know in advance. Also, some of the fees seem excessive.

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    Staff

    Reviewed July 5, 2023

    Pick and drop off was easy and convenient to the Anchorage airport… the car was in excellent shape and clean… I would definitely recommend the experience to anyone. The host was very easy to work with… he made the process simple, 6 is exactly what you want in a vacation… less hassle!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 5, 2023

    This was our first time using Turo. I had heard both positive and negative experiences from others in the past but we decided to use Turo because the larger rental car companies were just so expensive. There was some worry using Turo for the first time but Markel put all that to rest. He was extremely helpful, quick to respond, and friendly throughout our time in Panama City Beach. He provided a spot-on description of the vehicle, and very detailed instructions for pick-up and drop-off. We had an excellent experience and will be using Turo again, and would recommend working with Markel if anyone has a chance to.

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    Reviewed July 5, 2023

    I rented a RAV4 for our trip. We had a great time and went up and down the Oregon Coast exploring different beaches and sunsets. Our host made the rental car experience so easy and convenient ☺️ which was greatly appreciated. We thoroughly enjoyed our trip ❤️. I will definitely be going through Turo for any future rental car needs.

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    Customer ServicePricePunctuality & SpeedStaffEase of UseRates

    Reviewed July 5, 2023

    We used Turo for the first time and because of their prices and ease of use, I would definitely use them again for all our future car rental needs. I was able to send a message to the person who was managing the rental with a quick response to each question. The detail that Neil gave in his instructions for picking up and dropping off the car were very clear and helped me every step of the way.

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    CoveragePriceRefunds & PayoutsStaff

    Reviewed July 5, 2023

    This was my first time using Turo. My host made the pick up and drop off easy. He left it in long term parking at the COS airport and I returned it there when done. The car was very clean and obviously well cared for. I did get caught by a Colorado hail storm and some damage was done to the vehicle. I learned that supplementary insurance may be a thing. The daily cost would have been less than my deductible, so would have been worth it on this trip. The only part I found "inconvenient" is the need for a TON of pictures after the rental is complete. I understand the need to document, but it can be time consuming, so plan your return time accordingly. Overall, I'd do it again.

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    Customer ServiceStaff

    Reviewed July 5, 2023

    This was a great experience. The owner of the vehicle was very good at communication. When I first booked, I forgot to include that we wanted to be picked up and he messaged me back right away and explained what steps I needed to take to do that. I had to ask him a question twice about the video and media system and he called me and helped me through that. The vehicle was super clean and we had no issues. We will definitely use this service again in the future.

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    StaffEase of Use

    Reviewed July 5, 2023

    Turo was extremely easy to use and the person we rented the Jeep from was super friendly & professional! We made some changes to our plans ahead of time & last minute and using the Turo app it was easy to ensure what we wanted happened! We had the best time and using Turo made that possible! We will definitely use Turo again!

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    Reviewed July 5, 2023

    Renting through Turo was great - I would recommend it to my friends. Got a little hectic returning the car at LAX. My ride guy was getting frustrated with our ETA that kept changing due to the traffic.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 5, 2023

    This was my first TURO trip, and I would definitely recommend it to anyone. It was easier and less expensive than renting a car. Our host’s communication was amazing, and the car was immaculate. 10 out of 10 recommend!! My friends and I can’t wait for our next TURO trip!

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    Staff

    Reviewed July 5, 2023

    This was my first time using Turo. I had never even heard of it. Setting up the account was easy and simple. Nancy B was very helpful and accommodating throughout entire rental process. I had no issues. The car was clean and drove very well. I will definitely be renting again.

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    CoveragePriceRates

    Reviewed July 5, 2023

    The car was great. Pick up and drop off easy. Too many steps to check out. I realize the whole picture thing covers both parties. But if you don’t know it’s part of the deal up front ahead of time you’re not prepared. Once you know the routine if you don’t mind the extra steps to check out you rent again. Good prices.

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    PricePunctuality & SpeedStaff

    Reviewed July 5, 2023

    Replacement vehicle was great! Original rental I found out two would before the trip that it was totaled. It was a bit still stressful waiting to hear it’ if the car was going to be repaired in time. I booked 4 months early and new rentals were more expensive. Turo came through with helping pay difference for new vehicle.

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    Customer ServiceTechStaff

    Reviewed July 5, 2023

    Everything went thru as communicated. Owner and car were awesome. Communication was excellent. Car was very clean and a joy to drive. I’d highly recommend contracting with Xavier and his Lexus. First time I used Turo and was a bit nervous. Everything worked out great and the value compared to National Rental Car Companies was no comparison.

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    Contract & TermsPricePunctuality & Speed

    Reviewed July 5, 2023

    Very disappointed that the owner could charge me for a nail in the tire when the light was on right after I picked up the car. The nail could have been in the tire already and just lost air while it was waiting for me. I tried to dispute but Turo instead just threatened to kick me off the platform. I’m pretty sure rental companies wouldn’t charge you for that, it’s nothing I made a mistake (I.e. an accident) that caused the tire to leak.

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    Customer Service

    Reviewed July 5, 2023

    Great car. Clean and drove well with absolutely no issues. Very comfortable car to drive with plenty of leg room and plenty of room for shopping purchases. Great communication from vehicle owner. Easy to follow instructions on how to find car and how to access it. Our first time using Turo and will use it again for sure.

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    Reviewed July 4, 2023

    Potential users/customers need to have the ability to contact and communicate with the car owners prior to making a reservation, as not being able to ask basic questions before committing is not a good way to do business and is a dealbreaker for some. I was fortunate to not have encountered a problem, but I definitely wanted to ask some questions before I committed.

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    Staff

    Reviewed July 4, 2023

    This was my first experience with Turo. I rented a car my first week in Maui from Ashley and my second week in Kona from James. Both hosts were amazing as was my experience. The cars were clean and ready to go when I arrived. Turo saved me hundreds of dollars as compared to the rental agencies, so I will be using Turo where ever I go.

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    Staff

    Reviewed July 4, 2023

    It was an excellent first for me. Easy platform to use. Fernanda was very kind and communicative! I definitely will use Turo over other commercial car rentals. Definitely a genius platform for supplementing incomes. The platform is easy and seamless to use. Geolocation is great to see people hosting nearby.

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    Staff

    Reviewed July 4, 2023

    My first experience with Turo went very well. The vehicle host was friendly and very responsive when needed. The vehicle was clean, running perfectly and access was easy when needed. No surprises. Deb my host was excellent... already mentioned that.

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    StaffTimeliness

    Reviewed July 4, 2023

    Turo did help us get new car when the first car had issues within hours. We did first rent an SUV and got a luxury 4 door car sedan, which was beautiful but had been smoked in. It was fine and we didn’t complain and still gave 5 star reviews but a tad disappointed. We will still use Turo again for our rental needs.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed July 4, 2023

    Our rental through Turo in Alsaka was great! Initially there was a slight issue with the booking, but Turo took care of that with great customer service. Once we had a solid booking, the rest went flawlessly! Our host dropped the car off for us promptly and he was easy to communicate with. The car was clean and as advertised. We had one question during the rental for which he was responsive and kind. Drop-off went just as smoothly. I would recommend Turo and Daniel.

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    Punctuality & SpeedStaff

    Reviewed July 4, 2023

    I had good experience with Turo from the day I made the reservation, specifically at Calgary with my host Jay, he’s very accommodated to our schedule, he meet us at the airport both pick up and return the vehicle, he’s very responsive, the van was well maintained, it drives like a new van, my group of 10 visited Calgary and Canadian Rockies for 4 days, we were very much enjoyed the sceneries and the drives.

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    Sales & MarketingPriceOnline & AppStaffRates

    Reviewed July 4, 2023

    I recently rented a car through the Turo app and wanted to share my positive experience. The selection of cars was great, and I found that the rental prices were very reasonable. Additionally, navigating through the app was incredibly easy; it made booking a vehicle hassle-free! Overall, I had an excellent experience with Turo and would highly recommend it to anyone looking for an affordable way to rent a car.

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    Reviewed July 4, 2023

    The only inconvenience I experienced was having to walk to find the car in 111 degree weather. No fault of anyone's, it was a Texas heat wave. The host and the car were great. The car was super cute but in 100+ degrees, the a/c seemed to struggle a bit. Overall no problems. Will use Turo from on when traveling.

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    Punctuality & SpeedStaff

    Reviewed July 4, 2023

    First time using Turo. Tony and Maria were Great hosts and walked me thru the whole process. Very easy pick-up and drop-off. Tony guided me thru the initial pick up. They are very fast to answer any questions. Would definitely use them again in the future. Thanks for a Great experience!

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    Reviewed July 4, 2023

    It’s my First time. Renting with Turo. I had a good experience, from picking up and dropping off the rental was very smooth. The host w were easy to keep in contact with. The vehicles were nice and clean, and the car there were plenty of selection to choose from.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 4, 2023

    This was my first experience with Turo and it was amazing. So glad l decided to use this service. My host was great and responded quickly. The vehicle was clean and l fell in love with it literally. I am grateful l was able to utilize this service. Latonya was ON POINT. I found the vehicle exactly where she said it was. She responded quickly and efficiently. The vehicle was a dream. I had such a great, great time

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    Staff

    Reviewed July 4, 2023

    When we arrived to the airport at 2am after our flight being delayed our vehicle was gassed up and ready to go. The vehicle was in excellent condition. Our host was responsive when I had a question about vehicle features, but otherwise let us enjoy our vacation without bothering us.

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    Sales & MarketingStaffFollow-Through

    Reviewed July 4, 2023

    Finding the car, renting the car and returning the car were fantastic experiences. The owners of the car were fantastic, and the car itself was as advertised, clean and in excellent working order. Will definitely rent again from Turo!

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    Customer ServicePricePunctuality & Speed

    Reviewed July 4, 2023

    First time with Turo. Host cancel the rental 15 mi before my flight but Turo was able to get other ones really quick, of course, for more money. New host was awesome, great and good communications. Car was in good condition, did almost 1500 miles without any problems. Host was always there for any problem throughout.

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    Reviewed July 4, 2023

    I really enjoyed the convenience of not dealing with a car rental service for starters. My sister told me about this app and I'm glad she did especially since I was involved in a car wreck last week and needed some transportation. I will recommend this app to my family and friends.

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    Customer ServiceStaff

    Reviewed July 4, 2023

    Great vacation to Hawaii. The ease of the car rental made it all the more better. Communication and service was great! No issues at all with pick up or delivery. The car owner was very nice and helpful. The Turo parking lot was pretty convenient and the shuttle to and from the airport was pretty regular. We will definitely rent from these people again.

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    Reviewed July 4, 2023

    Car was great and big enough for all our people and luggage. Pick up and delivery was very easy. The car was clean and comfortable. Anyone traveling with five to seven people I would recommend this SUV. It is also not that bad on gas. The owner communicated with all information to get the car at the airport.

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    PriceStaff

    Reviewed July 4, 2023

    I recently rented a vehicle in Missoula Mt. using the Turo app. Was very pleased with the experience. Was much easier and more cost-effective than rental car agencies. Will use much more often as travel allows. Vehicle selection was widely variable, my choice was very clean. The ease of pick up and drop off was outstanding.

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    Customer ServiceStaff

    Reviewed July 4, 2023

    Using TURO app was easy and convenient. It was a pleasant experience to rent a van with family of six. The van was clean, driving no issues, communication was excellent, on-site pick up in the airport, and has E-Z Pass not to mention when hubby forgot the phone in the van the host immediately contacted us to let us know that the phone was in the van. The host send it back to us the phone via mail. I thought that was so nice of them to do that. I highly recommended to family and friends to use TURO and rent vehicle from Mauricio.

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    Sales & MarketingOnline & App

    Reviewed July 4, 2023

    First time user, was super nervous about using the app. The day of our travel woke up to a 4:30 am message to our original trip being cancelled by the host. So the nerves and panic set in. Found another car on the App, and luckily that host was awesome! Made things work and jumped through hoops for us. I would recommend the app to family and friends.

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    Price

    Reviewed July 4, 2023

    Turo makes so easily to rent a car either normal or luxury for us, looking forward to rent again soon. Our host was the best the only matter I think is that Turo charges to much I pay around 200$ of Turo fee I feel they should have a flat amount instead per day.

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    Verified purchase

    Reviewed July 4, 2023

    We had a beautiful time in Skagway the Jeep was perfect for us, it ran great and and got great mileage. Hunter placed the Jeep and the keys in a perfect place near our Cruise Ship. If we ever go again we would definitely reach out to Hunter.

    Thanks,

    Ralph

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com