
Turo Reviews
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About Turo
Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.
- Available for 25 and younger
- Safe pickup
- Flexible rentals
- Affordable
- Limited mileage
- No one-way trips
Turo Reviews
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Reviewed Aug. 23, 2023
For someone who hasn’t done this type of rental, the pickup was confusing. I was told to pick up at a numbered space and there was no numbers on the spaces. It was hard to locate the vehicle, but I know that isn’t your fault. I returned the vehicle right on time, but I couldn’t get the email to send and it looked like I was late, but the person at the front gate knew I was on time. Otherwise, it was pretty good!
Reviewed Aug. 23, 2023
Car was great. Our only complaint was the darkened side windows. We were sightseeing in the mountains and felt the shaded windows hampered our views. Luis made the pick up and final destination very easy. This was our first experience with a Hybrid. We appreciated the quietness of the car and the good gas mileage!
Reviewed Aug. 23, 2023
The Camry was clean and in excellent condition. It handled well both in town and on the freeway. The gas mileage was amazing. Pick up and drop off instructions were clear and the process was seamless. I would definitely rent from Turo in the future and I would recommend Turo to friends and family.
Reviewed Aug. 23, 2023
We are new to Turo and used it twice on our recent trip. Both rentals were as described and the owners were great! Will definitely use when we need a rental car. There are lots of choices for car type and price. We were able to rent in areas that would be hard to find a car from a traditional car rental company.
Reviewed Aug. 23, 2023
This was our first time using TURO. It was so easy and convenient. So much easier than waiting at the car rental counter at the airport. The vehicle was extremely clean and smelled fresh. We will definitely be using TURO again the next time we need a vehicle for travel!
Reviewed Aug. 23, 2023
This was so much easier than a rental car company. The renter was friendly and prompt. The car was beautifully maintained. All in all I was very happy with my experience and will do it again. Much friendlier than, say, enterprise. The only thing I would change is a ride to and from drop off.
Reviewed Aug. 23, 2023
Host is claiming I violated smoking policy which is highly inaccurate! I took my kids to the beach this past weekend and sand residue was left in the car. Now I am being charged $165 for “smoking” in the car when it isn’t the case. Now I am having a hard time disputing this transaction.
Reviewed Aug. 23, 2023
I was a little apprehensive about using Turo, but my brother told me he had a great experience so I tried it and I’m so happy I did. I have never had a more streamlined experience renting cars than I did with Turo. It was easy, convenient, the car was perfect for my needs, and the price was good. Will definitely continue to use Turo in the future.
Reviewed Aug. 23, 2023
The car was extremely clean on the inside. The outside of the vehicle was not clean. There were two compartments inside the vehicle that were not clean and contained trash. The vehicle handled well. There were a few scratches on the outside of the car. There were useful items in the trunk to clean the vehicle if necessary. Too much time was taken when picking up and dropping off the vehicle. The owner of the vehicle was extremely courteous, which made me feel at ease.
Reviewed Aug. 23, 2023
Michael was great to work with. Very hospitable and courteous. The car was awesome and I even looked into buying it. It was very clean. It had a great ride and awesome fuel mileage. I have told many friends about joining Turo because of the great rates, nice clean cars and ease of the actual rental process.
Reviewed Aug. 22, 2023
We have used Turo twice now and absolutely love it! The selection of cars is astounding and the prices are as good or better than big rental companies. Plus the cars are in far better shape. So many FUN options to choose from too! You can basically use it as a test drive platform that also fulfills your need for a rental car whilst traveling. Looking forward to our next trip to see what kind of cars we might find on Turo.
Reviewed Aug. 22, 2023
I was amazed at how clean and beautiful the car I rented was. Luis is an amazingly, excellent host. My family and I were 100% satisfied with everything. The car drove exceptionally smooth, gas mileage was perfect, and the car was super clean. I definitely highly recommend Turo for renting cars. You won't be disappointed.
Reviewed Aug. 22, 2023
My brothers told me about TURO and they were right! Wonderful service, great vehicle, great price. The owner picked us up at the airport and saved the day with loaning us a booster seat since the airline lost our car seat and stroller. Will definitely use Turo next time we need to rent a car!
Reviewed Aug. 22, 2023
This was super easy and Jerry was accommodating and super helpful! Would definitely recommend. He helped my friends and I find our van and it was a great service to use when coming to Arizona for a girls trip. He kept in contact and helped us when we needed him.
Reviewed Aug. 22, 2023
A friend recommended Turo to me as I wanted to save money on a rental vehicle and also obtain a broader array of options than traditional rental car companies provide. Specifically, I wanted a Jeep Wrangler with a removable top as it's been my lifelong dream to drive one. Turo provided the option in spades. I rented a wonderful Jeep for a Midwestern baseball trip with my younger son and also drove my older son, who lives in Chicago, around in it. We all loved the experience and it was more affordable than a rental agency providing us a bland boring sedan to tool around in. So glad to discover Turo and it will now be my go-to vehicle procurement service.
Reviewed Aug. 22, 2023
Couldn’t have been easier and better. Highly recommend to others. I definitely had a blast and felt completely safe. The process was very quick and easy. Give it a try. Doesn’t hurt to give it a shot. I rented a car from a great Turo host. Car was perfect condition and very well maintained. The pick up was simple and was all hassle free.
Reviewed Aug. 22, 2023
I am so pleased with how quick this process was of picking up and dropping off. No waiting at rental lot lines and filling out paperwork! We enjoyed a better quality vehicle for a more affordable price than the airport rentals. I would certainly choose Turo again, thank you for this option.
Reviewed Aug. 22, 2023
I used Turo once when I couldn’t rent a car due to my driver's license not having the correct address so they needed a utility bill. Ugh! I haven’t looked back. I have rented over six more times and each one has been great! The cars have been in great shape and the renters are communicative. Love this app!
Reviewed Aug. 22, 2023
Host was exceptional. Car was great. Only problem was the pick up/unlock service (Turo go?) that was supposed to be through the Turo app did not work and we were delayed about 30 minutes. That was annoying and that delayed us getting in the car. Host had to remotely unlock the doors.
Reviewed Aug. 22, 2023
I cannot say enough positive things about the rental through Kirk. To say he went above and beyond is an understatement. I left my personal car keys in the rental. He found them before my flight left and delivered them to the airport. Truly a pleasure to rent through and will definitely use him again when in South Carolina.
Reviewed Aug. 22, 2023
Turo has been amazing for me. Allowing me to pick cars of my choice, at the location of my choice, and for a price that is better than Enterprise and Avis. Glad that someone told me about the service. I have put many friends on to this site and they too have so far been pleased. Thank you for allowing the experience.
Reviewed Aug. 22, 2023
Found TURO to be simple and easy to use and it provided us a perfect way to get a short term vehicle on our recent trip to Hawaii. I’d recommend to anyone looking for something similar. Vehicle was nice/clean and ready to go as advertised. Drop off was as simple as pick up and the entire process was about as easy as could be expected.
Reviewed Aug. 22, 2023
I rented a 2017 Nissan Maxima from Courtney and the service was excellent! Courtney and his team were professional, respectful and caring. I look forward to renting from Courtney again. I felt like I was VIP. I would recommend Courtney to anyone renting in Detroit and will definitely look him up the next time I am in Detroit.
Reviewed Aug. 22, 2023
The car selection is amazing and includes high end vehicles. Rental companies are unreliable, you cannot choose what you drive and are too expensive. At Turo you choose the exact car that you will be driving and you also choose the price point. Trucks, suvs, sedans, convertibles, crossovers, electric....you name it. I could not be happier, I will continue to use Turo for all of my trips!
Reviewed Aug. 22, 2023
Overall great first experience with Turo. The vehicle selection was good and Everything from booking to dropping off was great. Gustavo was quick to answer and questions and the vehicle was perfect. The Traverse was perfect for my family and luggage. Will definitely use again on our trip next year!
Reviewed Aug. 22, 2023
Renting from Turo is great and easy, fast check in and check out reliable.. No hidden fees, you can always modify your trip if you have to. Cars are always on point. Clean, will definitely rent again. And make Turo my favorite car rental company ever.
Reviewed Aug. 22, 2023
From beginning to end, Dino was an effective communicator who helped me understand the process. The car was fantastic. Dino kept it very clean and I worked hard to return it to him as beautiful as I received it. The location of the vehicle was the only challenge,: I have a hard time finding my own car in a parking lot. So of course finding an unfamiliar car in a lot was a challenge. But beyond that, the entire process was simple, and my concerns were answered by Dino in a timely fashion. Dino was especially flexible when I needed one extra day ahead of my originally planned trip. Thank you!
Reviewed Aug. 22, 2023
Great overall experience. The car was dropped off curbside at the airport near baggage claim and dropped off in the parking garage when we turned it in. Very easy process. This made renting a car quicker than a normal car rental. I was able to make last minute changes to pickup and drop off times easily.
Reviewed Aug. 22, 2023
Mousa was an absolute pleasure to deal with. The vehicle was detail clean in and out. The valet service at CLE was by far the easiest ever. The vehicle got excellent fuel mileage and was very comfortable to drive. And the Ford Fiesta I had previously reserved from BUDGET for $890/8 days would not have been as pleasant on my butt or wallet.
Reviewed Aug. 22, 2023
The ease in which this service was offered by the company was both refreshing and welcoming. Everything was spelled out very clearly. The process took very little time or effort. I will be using this service again in the near future. I recommend the Turo group very highly. I would also like to compliment Eric who supplied me with a clean, reliable vehicle which gave me a worry free trip.
Reviewed Aug. 22, 2023
Rented a Yukon for a business/sightseeing trip to Montana and couldn't have been more pleased. Picked up the car in the Turo lot at the Bozeman airport, which is right outside the terminal. Montana is spread out so I was a little concerned with extra mileage but it was unlimited. The regular car rental companies wanted $500 more for the week than I ended up getting with the Turo way. Big fan.
Reviewed Aug. 22, 2023
The experience was good. I was skeptical at first but everything went well and I am very satisfied. I only have one question and that is if there is a mechanic break down how is a replacement done for the family to get home. I know now that I will need a larger vehicle. I needed more room for my luggage.
Reviewed Aug. 22, 2023
Liked the Soul, good on gas, easy to find parking. The only problem was that I felt too closed in. The seats sort of enclosed me. I think I needed a car with more space. It handled well. The added expenses to the base were a bit high. The customer service was good. I had gone to meet ahead of time, just to make sure everything easy on the up and up.
Reviewed Aug. 22, 2023
Love everything about the vehicle, ten out of 10 experience, communication and convenience of the entire experience. The vehicle, cleanest of the vehicle, from the drop off to the pick up process, I highly recommend and would be definitely be using again. Never had an experience when it came to renting a vehicle.
Reviewed Aug. 22, 2023
Tanesha **
Reviewed Aug. 22, 2023
The car was good. No problem with its performance. First time driving a Kia. All in all trip was good. I would recommend to friends. Everything worked fine. Car In good shape. Smooth ride. Drop off was good. Everything was fine. Great. Great. Will use Turo again…. Will use again.
Reviewed Aug. 22, 2023
The total experience using Turo was seamlessly easy. The host, Mohibullah, was professional, in constant and immediate communication, and made the Turo experience even more enjoyable. The Honda Odyssey was extremely clean, well maintained, and fully-loaded. I was pleasantly surprised that the vehicle amenities, and trim level were the highest possible. I would be willing to venture to other Turo type services in the future.
Reviewed Aug. 22, 2023
Our Turo rental was great! Our host Steve made it super easy and convenient. The car was dropped off at our gate upon arrival and picked up at our gate when we were checking in for our flight at the ai airport. We would definitely rent from him again. I would also recommend him to friends and family.
Reviewed Aug. 22, 2023
I love Ayaz’s Mini Van, very clean and very smoothly to drive, my family and I had a wonderful trip. I am very satisfied with Ayaz kindness. Also the convenience of the App to find the vehicle we needed. I will definitely recommend Turo App and Ayaz’s Vehicles as well.
Reviewed Aug. 22, 2023
This was my first time using Turo and it saved me money and the whole experience from pickup to delivery was smooth. Got to know about Turo from a family friend. Very nice platform and Tik whose car I rented was very quick in responses. Toll fell processing was amazing and I was pleasantly surprised to know that toll tag is linked to Turo platform.
Reviewed Aug. 21, 2023
I had heard about Turo from various people/travel vloggers I follow on social media, and I was curious to try it out. The process, from downloading the app to getting started and reserving my first car, was so easy and convenient! I will never rent from a big car rental company again!
Reviewed Aug. 21, 2023
Went to Boston, rented a Turo car from Tes, a 2022 Nissan Ultima. Wonderful car, ran smooth. We drove to Connecticut to visit family. Tes was awesome to work with, answered all my questions. This was the first vehicle I ever rented through Turo. Turo itself is a great app and I will definitely do it again on my next trip.
Reviewed Aug. 21, 2023
Easy to enroll in the Turo program. A lot of vehicles to choose from. Communication with my host was easy. Pick up and drop off were easy. My host was great. Plus the vehicle was a spotless late model. Overall a very pleasant experience that I look forward to repeating.
Reviewed Aug. 21, 2023
Loved the experience. First time renting from Turo. Airport pick up and drop off is so convenient... Plan to use Turo again in future. Probably will ditch all other rental companies. So glad I tried Turo. Car was clean, communication was easy with the owner. Highly recommend it... try it you won’t regret.
Reviewed Aug. 21, 2023
We had a great experience. The car was clean, he made it easy to pick it up and to drop it off. We were able to get to all of the different locations without any kind of hiccup, it fit our family perfectly for size and got great gas mileage. We will definitely be using Turo again.
Reviewed Aug. 21, 2023
Turo is convenient, well managed no hassle rideshare company. Reliable transportation service when you need an on-the-fly provider. I love the assistance offered when a particular car ownership issue raised; the ability to replace a purchase expeditiously was handle by Turo with firmness and pure consumer satisfaction.
Reviewed Aug. 21, 2023
I had a great experience using Turo. It was very easy to gain access to the car as well as return it. There was no long line like there are with rental companies and the cost of the vehicle was a lot cheaper. Will definitely use Turo again and recommend it to all my friends.
Reviewed Aug. 21, 2023
I had a pretty good first experience with Turo. The host and vehicle were both great. My only issues were:
Figuring out how to open the gas tank.
I would suggest the owners leave a brief instruction sheet in the vehicles.
Reviewed Aug. 21, 2023
Was a very easy process and rent the car on the site and pick up from owner's designated spot. The car was clean and the gas tank was in full. Everything inside the car worked perfectly including the A/C. Was a very easy renting process and would definitely do it again with Angelo when I am back in California. Thank You.
Reviewed Aug. 21, 2023
We needed a van for a family trip. I was able to book with ease, found a great deal, and host! We had a small hiccup but our host worked us through it and we had a wonderful ride! Would definitely recommend it to anyone. The app was easy to use and getting set up to ride was very simple. I would suggest Turo to anyone.
Reviewed Aug. 21, 2023
Great communication, car was clean, and gassed up and ready to go. Awesome experience. I highly recommend Alli and the Turo car rental app. Great experience, and I will refer future customers to use the Turo app. It was an easy process to use, and the communication provided within the app was supportive.
Reviewed Aug. 21, 2023
My experience with Turo is the best, they provide excellent service and the hosts are very friendly and punctual. The prices are for all preferences and it adjusts to the type of vehicle you want to choose, the great variety is interesting and each time you can choose the same car or change.
Reviewed Aug. 21, 2023
Andrea’s car, Fiat 500, is a Nice car with a great performance. The fuel consumption is low and you can park it so easily because it fits in almost any place. Highly recommended if you want to take advantage of these car characteristics and enjoy a trip road as it deserves.
Reviewed Aug. 21, 2023
My renter contacted me throughout. The instructions were very clear and on point. My flight was canceled so when I arrived the next day I still had to pay for a day that I didn't used, and pay the airport parking for a full day. That was the only drawback but overall a nice experience.
Reviewed Aug. 21, 2023
We picked up at the airport with a lock box on the car and returned the same way. The owner checked in with us. The car was clean and no motor issues. Was relieved that all was smooth as this was my first time renting from Turo. I will do this again.
Reviewed Aug. 21, 2023
I rent weekly. I read your terms and it stated after 10 days rental I’d receive one free day. I have in the past be awarded this but not lately. I think I deserve it. I spend a lot of money with the company. Hopefully I will be awarded for my loyalty and consistency.
Reviewed Aug. 21, 2023
Great experience with Turo. Reserving the vehicle and communicating with the owner was very easy. The owner dropped off and picked up at my hotel. I extended my rental with absolutely no problem. The owner threw in two beach chairs and umbrella, They came in handy for all our beach stops. My only issue was it was a little difficult to add a second drive. I will definitely rent from Turo again. I have already let friends going to the islands to rent thru Turo.
Reviewed Aug. 21, 2023
The TURO app worked perfectly. The rental pick up and drop off were very convenient. The price was very good. Communication with the owner was also very good and at certain points pretty interesting. The SUV was clean and in good mechanical shape. We experienced no problems with the pickup or drop-off or while on our trip.
Reviewed Aug. 21, 2023
Car was beautiful, brand new, drove like a dream. Max was sympathetic, patient, and quick to respond. He offered lucid and perfect solutions to my questions about running the car, as I was not familiar with all the features on the vehicle. After I got settled in, everything ran to perfection.
Reviewed Aug. 20, 2023
We had a wonderful time in Hawaii. If you're looking for a convenient rental I would definitely recommend Turo. Turo made it easy and convenient. Good communication. We are coming back next year. We will definitely use Turo again. You just can't beat the pricing of turo. Our driver picked us up from the airport and dropped us back off at the airport.
Reviewed Aug. 20, 2023
Great vehicle in great shape and very clean. Carlos texted to check up after pick up (Hertz doesn’t do that). This was my first experience with Turo and based on this, I will do it again.
Reviewed Aug. 20, 2023
Needed a car in Alaska for a wedding trip and learned about Turo by searching online for cars through Expedia and other companies like Budget and the other car rental agencies. I was like, "What is Turo?" I looked into it and it was a fair amount cheaper than the other big companies so I went with Turo. I would recommend Turo and use again. The app is easy to use and I had a good experience with the host of the first car I selected.
Reviewed Aug. 20, 2023
I want to say that Mr. Bartlomiej made my trip so much easier than I expected. He was always courteous and gave the correct information for pick up of the van and drop off. I have only good things to say about him and the vehicle. The van I rented was well kept and ran perfectly to my needs. I will rent from him in the future for sure. He is better than car rental company. Keep up the great work Bart and hope to see you in the near future. God willing!! He gets.
Reviewed Aug. 20, 2023
Everything was convenient and the communication with the vehicle owner was great. He responded right away. The price was reasonable although I don’t like how the rental fee is different from each person (I don’t know if the owner set the fee or Turo) but I do understand. I will rent thru Turo before going to a car rental place.
Reviewed Aug. 20, 2023
I used Turo twice recently in Alaska -- my first time trying out the service. The app works very well and communication with the vehicle owners worked well. I like the information they is provided on the vehicle and the owner. I was very pleased and will use/recommend the service in the future.
Reviewed Aug. 20, 2023
I really enjoyed my experience with my Turo rental. The host was very nice. The car met all my needs. Host responded in a timely manner, met for drop off/pick up was accordingly. The location for drop off and pick up was in a very safe and lighted area and I felt very safe for this exchange.
Reviewed Aug. 20, 2023
This was our first time using Turo and it was 5 star from beginning to end. The app was easy to use, our host, Matthew A.'s, Prius was very clean and in excellent shape and best of all the price beat the "big boys" by a mile! We will definitely be back and use Turo when traveling on our next venture.
Reviewed Aug. 20, 2023
My experience was fabulous! Ney is professional! She replied immediately to texts and communicated clearly. The car was clean and well maintained. She appeared to express genuine concern about my experience. When she did not know if I picked up the car she contacted me to see if I was Ok and made my flight. I picked up the car at the EL Paso Airport. It was the easiest experience ever! Before, when I got there my car rental was not there, so I don't have to go through that. TURO was more economical as well! Thank you!
Deb
Reviewed Aug. 20, 2023
Great experience, great hosts, Great car! The car handled like a sports car on the curvy winding roads of the Oregon Coast line and cruised like a land yacht on the Interstates and it had Satellite radio.
Reviewed Aug. 20, 2023
Finding a vehicle was very easy. I like all the options that were available. The person we rented the vehicle from responded well, he gave us clear instructions for checking in and out. It's just what we needed to get through the week. Can't wait to use Turo again. I'll be recommending Turo to family and friends.
Reviewed Aug. 20, 2023
I'm a bit of a nervous nelly when trying something new. I've been interested in trying Turo for quite some time and finally had the opportunity. One thing I needed to pay attention to was the mileage limitation differences on each listing. I'm used to the normal rental car industry where it is usually unlimited mileage. The ones on here range from 100 miles per day on up. I needed more than that so it took a bit to find my ride.
The host on the one I found was great. Communicated often and was responsive to additional questions. He met me at the arrival area of the airport and had placed two bottles of water in the car - much appreciated. Drop off was a bit more challenging but they did give clear instructions. My issue was finding the entrance to the parking garage at Seattle's airport. Other than that, it worked out great. I would definitely consider using Turo again.
Reviewed Aug. 20, 2023
This was a perfect interaction. The car was clean and worked beautifully. Drop off and pick drop off was seamless. Missoula Airport parking also made this easy with their smaller airport parking lot. Honestly I couldn’t have asked for an easier rental. The owner had great communication and responded quickly.
Reviewed Aug. 20, 2023
I have been using Turo for a couple months now and it has been by far a smooth and reliable solution for my transportation needs. My Turo host was professional and very responsive to any of my concerns prior and during my trips. Definitely would recommend to anyone who needs transportation to their destination.
Reviewed Aug. 20, 2023
Great experience with our first trip. Very smooth pick up and drop off. Very nice car as pictured and so nice to skip the rental car line. Definitely will be renting cars through Turo. Our host was very helpful and responded quickly. We did not have any issues or problems.
Reviewed Aug. 20, 2023
We were asked to park in short term parking but it very hard to find a space. I know this not a fault of the host. The car seemed a lot smaller than the picture. But we no problems with it. We would recommend Turo to friends and family.
Reviewed Aug. 19, 2023
I had an outstanding experience with Turo. I had never rented from them before but my son had and recommended them. The 2023 Honda Pilot was gorgeous and performed well. A very comfortable ride with decent fuel mileage. Alexis couldn't have been more helpful as the host. The car was very clean and she explained all of the features.
Reviewed Aug. 19, 2023
App was easy to use. The postings for the cars were easy to skim through. The car we selected was in good condition and reflective of the photos and the description from the car owner. The host was very easy to deal with communication. The pick up and drop off process went very well.
Reviewed Aug. 19, 2023
I am very disappointed with Not being able to speak with Turo customer service. Our $1500 rate for 3 days was a very expensive service. The Host Jaime was excellent. The customer service was the worst and most minimal service via chat/email I have ever had with any service in my 75 years. Your Host was excellent. The next worst is a vacation rental service for about a $5000 a week home we rented a long time in advance for my family in Vail which the Host cancelled a few days before the trip, but found an alternative 5BR home. At least we could speak with a human unlike Turo customer service.
Reviewed Aug. 19, 2023
My Host was amazing!! His vehicle that I used was impeccably cared for and our dialog and communication was really good. My Host made me feel valued and he honestly cared for my experience to be positive. The pick up and return was easy, simple and fast as compared to other options. Super endorse my Host!!
Reviewed Aug. 19, 2023
Booking via Turo App is such a breeze. The app itself is easy to understand and allows me to filter my choices based on my needs. The car owner is legit as well as they provided true details of their car as advertised on the website. The pick-up and navigation at the airport are well informed by the car owner, making it easier to return the car. Although it is my first to avail of the Turo service, I can say that I felt the service is safe to use and I will rent via this app again.
Reviewed Aug. 19, 2023
Rented from Catherine through Turo on our Alaskan trip, I would definitely recommend her to anyone. The vehicle was exactly as described. It was clean and well maintained. She communicated very well and was prompt. Sent her our flight information and she was there even though our flight arrived early. Was there promptly when we left. Our first time renting through Turo and it was a very good experience.
Reviewed Aug. 19, 2023
I would definitely recommend! We had a great time. The vehicle was just what we needed. Sonny lent us a cooler as well and had ready for us when we met to pick up the vehicle. The App was easy to use. I appreciated the location feature so Sonny could tell how far away we were when returning the car. Great experience. I would use Turo again for future trips.
Reviewed Aug. 19, 2023
I needed a car on short notice and Lone Star Loaners was ready. Car was clean and service prompt, which is why I always use them. I have told several friends about how wonderful they are. The best. And close by. next time I need a car I’ll be looking to Lone Star Loaners. Thank you.
Reviewed Aug. 19, 2023
I was a little hesitant to use Turo but everything worked out perfectly! We rented a great vehicle and enjoyed our trip. I will definitely use Turo again when I vacation! I’m glad I decided to use Turo.
Reviewed Aug. 19, 2023
Jason was really easy to work with. He also provided me with car seats so we didn't need to travel with them. I didn't have to wait in rental car lines. Just walk up, get key from lock box and begin drive. I would use Turo next trip I take. The value and section was better than a car rental company.
Reviewed Aug. 19, 2023
We drove a red 2023 Infiniti QX55. It was beautiful inside and out. It drove like a dream and had all of the buttons and whistles you could ask for. We took it to a 60th wedding anniversary/family reunion and everyone was impressed by the car. I’m convinced that model will be my next car.
Reviewed Aug. 19, 2023
We had a great experience. Our host was super polite and quick to respond to messages. The host was waiting for us right outside the doors of the airport which was extremely convenient considering we had our whole family. Drop off was just as convenient. The car was beautiful, clean, and very spacious. The app works great.
Reviewed Aug. 19, 2023
I’m currently trying to dispute a cleaning violation, due to the host claiming I had animals in the truck. I did not, I do not have a pet nor did anyone of my passengers. I did explain to host I live with someone who has dogs because he mentioned the people that rented before me had a big dog in his truck and my clothes does carry bits of hair but nothing major, I can’t control that. Also prior to dropping truck off I asked host if I had to vacuum the inside due to a beach day earlier that day. Host said no as long as it’s not stained or excessively dirty which it wasn’t other than your normal stuff one would bring in on the bottom of their shoe plus a little sand from walking on the beach which I did mention.
It’s been 48 hrs and still have no update on the claim, I’ve rented from enterprise for several years before finding out about Turo and not once have I ever violated any of their policies, I don’t see how I am being penalized when I was upfront with host and asked about the cleaning. Host was late to our meet which I don’t get, we meet at his house and then when I called support lies that I never called or text him but y’all have records in the app where I did and then after I rate him which I was very generous considering the start of the trip, he files for the cleaning violation right after. He had already rated me on the trip and gave me 5 stars, which I don’t understand.
Reviewed Aug. 19, 2023
Rental was first time using Turo. Car worked out great, nice & clean, ran great, courteous owner. Only difficulty I experienced was figuring out the Turo app at pickup and drop off. Secondarily, it was weird to drop off a car without anyone there to turn keys on to and verify the car was returned.
Reviewed Aug. 19, 2023
Since I have switched to Turo my rental experience have been the best. From the price with no hassle of putting a large deposit down to the quality of cars that is offered. Loving the perks they offer when you rent through them which shows that your business is appreciated.
Reviewed Aug. 19, 2023
I rented a Turo for a business adventure I was going on. The person I rented from actually has a car lot with dozens of cars that he rents out on Turo. I had rented a smaller car while in Nashville then spoke to him about arranging something through Turo for a couple of weeks long term. I picked up the car June 1st and everything went great between the host and I.
The weekend of August 12th I was in Salt Lake City in the mountains and was having trouble with my phone and getting my Apple Pay to work correctly. The vehicle was due back on Saturday at 1pm. Sunday afternoon I finally got things to work. But while I was on the phone with the Turo customer service agent the time actually rolled over to 7pm central making the car over 24 hours past and they said they could not extend. After contacting the host Sunday after Turo he said that I could extend but it would require them to make a whole new booking then link the time between the two and fix the gap and it would be like I extended it.
So, I called Turo back to do that. When on the phone Turo person said for some reason that the car had been unlisted and he had to message the correct department to have it corrected and then he would call me back and we could finish with the rebooking. After this phone call I contacted the host with an update again.
Monday morning I still had not heard anything so I called Turo again. They called the host while I was on hold and said they got permission to rebook. Then he came back on the line and told me that I could not rebook. I messaged the host to let him know. He also called Turo several times. But just a few minutes later I received a call from an investigator from Turo.
I was treated like a criminal over the phone. I was asked intrusive questions about my personal life and treated like I was trying to steal the car. I had called Turo countless times trying to pay and I had a host that was aware and willing to extend. The first I heard that there was 100% no way I could extend was Monday right before the investigator called.
The problem was that I had arranged to have the vehicle for a longer time than usual and at this point I was in Arizona. 24 hours away from Nashville. On the investigator’s first call to me he is already wanting to come tow the vehicle that day. While I understand there is a process to how things work but there are also exceptions. I was willing to pay and the host was willing to extend so why an exception couldn’t be made? I was literally on the phone with Turo trying to make the payment when the clock rolled past the ultimate cut off time.
I also later found an email from Turo on Tuesday that I had not previously seen. It was from Sunday early evening and it stated “after numerous emails and messages from Turo and the Host I have not returned the vehicle” that is completely false. I was in contact with the host the entire time. And I had called Turo myself more than 4 times Sunday. Sunday nights conversation ended on the phone with Turo saying they would call me back so we could rebook to make the extension.
I paid almost 9K and made my payments on the rental. I do apologize that the weekend I speak of I was having connection and payment issues. But like I said when the ultimate time rolled over I was on the phone trying to make the payment. Now, my account has been disabled and I am no longer allowed to rent with Turo. I’ve spent over 12K with Turo this year alone. I’m just really offended that I was treated as if I was trying to steal the vehicle or something. And it baffled me that the host was willing to extend and I was trying to pay to have it longer but Turo wasn’t allowing it. And then to top it off my account will no longer let me rent. As soon as I found out that I definitely could not extend I contacted the host and was making arrangements to return. But with that being said I was over 24 hours away.
On this trip I uploaded screenshots of my conversation with the investigator and documented my phone calls. Everything that I am saying should be documented in my notes from my calls. I travel with work and prefer Turo over rentals. I hope someone can look into this further and allow me to rent again based on the facts surrounding what happened. I communicated with the host and called Turo the entire time. Thank you for your time. If you need any screenshots or any more information please contact me. **
Reviewed Aug. 19, 2023
I needed a car in a rush for my daughter's last minute wedding. My host was a dream boat in walking me through my first time ever renting a car...and the rates beat out the big name vehicle renters. The car I got was GREAT on gas, dependable and a very comfy ride.
Reviewed Aug. 18, 2023
Received very good service. Car was easy to pick and drop off and got very good gas mileage. It was very clean. The owner was easy to get in touch with and was very helpful. We had to transport a water ski and the Tiguan was perfect with its seat that laid down.
Reviewed Aug. 18, 2023
We rented a car at the Miami airport and planned to stay with friends in Sarasota. But on the way, unfortunately, the car broke down and we had to spend more than 6 hours on the track in the Rest Area, waiting for a solution to our problem. I would like to express my deep gratitude to Leonardo (from the support team) who spent several hours solving our problem online. Previous support staff were able to solve only one issue - with a tow truck for a broken car.
Leonardo found a solution to the following questions: 1) Found an alternative car very close to where we planned to stay in Sarasota for 10 days. 2) Helped us get from the middle of our journey to our overnight stay in Sarasota. He provided an Uber certificate for $75 (However, the taxi cost us $54.87 (to Naples) + $122.99 (from Naples to Sarasota). 3) Promised to compensate for the cost of a taxi to Sarasota, as well as the return trip to the Miami airport (because the alternative car could not be returned to the airport). But we had to change tickets to Boston from Miami to Tampa (with a surcharge of $190). If what Leonardo promised about compensation is true, then we are still waiting for this compensation. Otherwise, we liked working with your company and there were no more incidents. Thanks for your service!
Reviewed Aug. 18, 2023
My host decided to charge me a smoking violation fee the day AFTER the return, after finding a nearly freshly rolled blunt in the driver-side door handle the following day. Rather than contact me and ask me about the item, and give me a chance to explain that it was there for "safe transport" and mistakenly left behind, he charged $250 (plus fees) which has been allowed by Turo, despite all my efforts. I have seven intelligent HUMAN BEINGS, five of whom are minor children, who accompanied me on this trip, and would willingly state that nobody smoked in or around the vehicle, but that is no match for a picture?
We are in a **-legal state, so you can compare the finding to finding a closed bottle of alcohol in the car. Carrying my belongings, including that blunt, was NOT a violation of any policy and it is shameful that you allowed this greedy man to get away with this. I still haven't seen proof he had the car detailed, because he did NOT, since there was no smoke odor or ashes anywhere in the vehicle; just the usual sand from our feet. Shame on him and these poor business practices.
Reviewed Aug. 18, 2023
The car was really nice, clean and Mr. ** was great.. I will definitely rent again.. Only problem was no charger for my phone, until found the 2 Type C to Type C ports.. I just used the one that I had.. Thanks again Mr. **, you came thru in a clutch...
Reviewed Aug. 18, 2023
Shannon was terrific and her Forester was great! She was very patient with me being my first time renting from Turo and my first time to Spokane. Had a difficult time getting pictures to her on our return but she was very sweet. I own a Forester so finding one for rent was great.
Reviewed Aug. 18, 2023
1. Both Turo App and Website have been designed well. Overall user experience is excellent, easy to navigate, and I can always find what I am looking for very quickly. 2. The host is very responsive. All information was provided in detail and without error. That led to a very smooth pick-up and return process.
Reviewed Aug. 18, 2023
Good communication throughout the entire trip! Car was right where it was supposed to be in the parking lot, lock box and parking ticket too. Thank you. Percy was very easy to work with and immediately answered any questions. He allowed us to extend our return time for a half hour when we got caught in traffic.
Reviewed Aug. 18, 2023
Such a convenient way to rent the perfect vehicle to fit your needs, especially in a location like Fairbanks, where rental cars are hard to come by. Was a far better experience than traditional rental car companies! The car was easy to retrieve and drop off, and was in pristine condition. Host was super easy to communicate with. I will most definitely use this service again.
Reviewed Aug. 18, 2023
Customer service was excellent and very accommodating. Very quick, extremely helpful!! I don’t think I’ve had great customer service like this in a very long time. A host had car trouble and I had to be on the road in a few hours. TURO customer service helped me find another Host with a great SUV quickly. I made in a the road just in time! I will be using Turo always when I need car service. Thank you.
Reviewed Aug. 18, 2023
Overall, it was a great experience. The owner, Parker, was an excellent communicator and kept me informed the entire process. The videos and automated messages that he provided answered all of my questions. The vehicle was in great shape, was clean, and perfectly met my needs. I would consider using Turo again in the future. Some of the other Turo listings were more expensive than the car rental agencies. My fear is that it would like AirBNB where there are so many hidden fees that the convenience is priced out of the experience.
Reviewed Aug. 18, 2023
It was so convenient to find our cars (we rented two cars in AK), get the keys and drive away. Then upon return, meet the owners, give them the keys and be done with it. Renting from the big companies is awful: long lines, so much paperwork (there is paperwork with Turo but you do it on line and ahead of your trip), inconvenient locations, etc. With one car, I hit an object on the highway and it loosened the plastic rim of the door. The car's owner fixed it and didn't charge us a penny. Try that with a big rental company!
Reviewed Aug. 18, 2023
My Tesla was amazing. I got in the car and the rear tire needed air. The screen kept showing repeating messages about the tire. Not sure why it wasn't checked before they gave us the car. I also sat at the charging station a block away from where we dropped off the car at the end of the week. The maximum the car can charge was 80% in which we were at 805 when we dropped the car off. When I flew home, I was surprised to see an invoice for extra charging. I literally charged to capacity on the same street as where I picked up/dropped off the car. They billed me an extra $10.
Reviewed Aug. 18, 2023
My trip was amazing and my host was so helpful and fast responding and it was a great experience for me. I referred a few of my friends and family to use this app because of how great it truly is. Definitely do it again with same host or others.
Reviewed Aug. 18, 2023
When I need private transportation for travel, this is the right app. Very easy to find car or truck, very convenient and decent prices. You can select any car you like in anywhere. Because the reviews of consumers you can choose best car’s owners to deal with. I am very happy to find the right car for us with the nice owner. Please treat the car like yours and you will have no problem when you return. Would recommend to everyone. Thanks.
Reviewed Aug. 18, 2023
Owner required a photo of my driver’s license and photo of me holding it up to my face before providing vehicle access. Not ideal in terms of security to prevent identity theft. Vehicle was as advertised, in the described parking location and competitively priced. There was a $14 charge for multiple days of parking that was required to leave the lot. This was not in the advertised price.
Reviewed Aug. 18, 2023
This was my first time using TURO and it was fantastic! My host Jeremiah communicated explicit instructions for pick up and drop off and was very helpful with any questions I had. The car was clean and well-maintained. I will definitely use TURO again and recommend this to friends.
Reviewed Aug. 18, 2023
The entire process of renting from Turo was fantastic and I will definitely rent again and spread the word. I met with the owner of the vehicle and he went above and beyond what I expected. I am planning another trip to the area so will use the app again.
Reviewed Aug. 18, 2023
This was the very first time I used Turo and I was extremely please with it. The very 1st booking was canceled by the host because Turo was coming inspect her car on the day of my booking. She was very communicative about it. I then found my second booking with Diego. My experience with him was perfect. His professionalism and car was better than expected. I plan on booking with him again. I have already started recommending Turo to my friends. Great service.
Reviewed Aug. 18, 2023
This was my second time renting through Turo. Great experience both times. Not only is it less expensive than big name retailers but you get a more personalized experience with the owner of the car. My most recent trip was renting from Joseph in California. He was a wonderful host and had a great vehicle to drive. I would definitely recommend Turo to people.
Reviewed Aug. 18, 2023
First time using Turo and will NEVER rent from another company again. Bryan and Holly were amazing communicators with my 100 million questions. Patience and kind. We picked the extra option to pick up and drop off at the airport and it was worth it. Way easier than going to a major car rental company. Their car with clear instructions was waiting for us in the short-term parking garage. Their vehicle was clean and in amazing condition for a 2011. We drove from Anchorage to Denali and Seward with zero problems. Highly recommend. Thanks again, Bryan and Holly.
Reviewed Aug. 18, 2023
First time we used Turo, and it worked seamlessly. Easy. Loved the vehicle, worked great throughout our travels across Alaska. Felt like I grabbing an Uber and driving it myself for 14 days. Good price. Nice vehicle. Great experience. Even though I was anxious about trying it for the first time, I'm glad I did.
Reviewed Aug. 18, 2023
Renting with Turo was a great experience! I have already told my friends the next time they need to rent a car to check out Turo! Saved me tons of money, smartest thing I ever did! My son that we were going to visit told me about Turo, it's like an Airbnb for cars...What a GREAT idea!
Reviewed Aug. 18, 2023
Catherine was very nice and very quick to respond to my questions. Her car was extremely clean and reliable. The vehicle had plenty of room for my 3 kids and I. Plus, great trunk room. I had no doubts or worries while traveling in the vehicle. I would highly recommend her to anyone!
Reviewed Aug. 18, 2023
The SUV was excellent for my family and Brittany was exceptionally great. I would definitely recommend her and use her as a host in the future and my friends and family will know about Brittany’s cars. I’ve seen other cars that were used in the past and they didn’t look good. Turo should inspect the vehicles often
Reviewed Aug. 18, 2023
First time using Turo and we got a great Jeep well below the price of normal rental. Owner was great with communication and thinks went very smoothly. Definitely going to continue using Turo in the future. We rented a Jeep at less than the price of comparable economy sized rental car.
Reviewed Aug. 18, 2023
This was an amazing experience with this jeep. It was nice and confortable with a great smooth ride throughout the Island of Hawaii. Def would recommend for this vehicle and it was great on gas and this jeep had Apple car play, no issue on using your phone, just plug in and go. Also it had a great parking spot a bit far from my resort but it was amazing to walk and see Hawaii
Reviewed Aug. 18, 2023
Very nice trip. 2018 Toyota Sienna Limited was great. Clean, well kept. No issues with vehicle. Good deal for the type of car. Had to extend the trip by a couple of hours and the cost was a high for the amount of time. Dealing with Stephen was easy and he was very responsive. Answered questions immediately. Great customer service. Would do it again.
Reviewed Aug. 18, 2023
My experience renting a Corvette from Turo was top notch. The entire procedure was seamless. The car was immaculate, clean and everything that was promised. Pickup and drop off was easy. Our host Donovan was professional, easy to communicate with and answer any questions we had. I would definitely rent again.
Reviewed Aug. 18, 2023
Turo is an amazing app for rentals. Easy to book and very convenient! The host that I had was very friendly, met me in person to pick up the key and drop it off. Gourmet Everything is the name of the place I got my rental from. They were friendly and easy to get a hold of if needed to!
Reviewed Aug. 18, 2023
Pick up and drop off of the car was easy and smooth. Martel was easy to work with and had a good response time, he was also very professional and friendly. The car was amazing, freshly cleaned and smelled so good, I was sad to have to give it back.
Reviewed Aug. 18, 2023
Diana and her team were very helpful when we had to make last minute adjustments and the Compass was a beautiful ride! From seeing up the rental to the pickup and delivery all the way to the return, with only one phone call in between to all a question, everything was great. Diana... Thank you!
Reviewed Aug. 18, 2023
It was my very first experience renting a car through Turo. It was easy, fast, reliable, and affordable. Available filters make it easier to find a vehicle faster. I liked the contactless pickup and drop off option too. I will definitely use Turo in my future trips. I highly recommend Turo.
Reviewed Aug. 18, 2023
Was my first time using Turo and heard about it from a friend. Have to admit it was scary at first but the reviews and how many times people used a certain car made better. Took a chance and glad we did. However, think of a way for first time users to feel comfortable using a car that has 1 trip or less. Would help the person who listed it and first time users on Turo.
Reviewed Aug. 18, 2023
Experience was great until we returned the car. Upon returning car and rushing off to make our flight at the SFO, I received a very nasty message from host. He claimed we trashed the car and how could we have gotten his car so messy. We were rushed and cleaned out all the trash, but didn't vacuum, nothing too bad considering we had 2 kids in the back and had dusty shoes from hiking. We had rented only from big car rental companies in the past and there was nothing different about the state of our returned vehicle this time around. I guess we were used to the big companies just cleaning the vehicle as part of their turn around process. Anyway I responded to host and apologized and explained our rush to make flight. He never replied.
When we landed I saw that he filed a claim for damage to the driver's side fender. A small scuff mark. It was a trivial scuff mark, that could have happened from highway driving, again something the big companies would never had mentioned. The bill for claim is $1100, thank goodness I decided, at the last moment, to get the standard insurance offered by Turo. So I am on the hook for the deductible amount ($500 max) at the very least if my personal car insurance doesn't cover. Will never use Turo again. In my opinion the extra $$$ is worth it to go with Avis, Hertz, Dollar, National, etc. as they don't treat like a scum upon returning a car that isn't detailed at drop off.
I can relate and understand it's somebody's personal car, I get it, but maybe don't rent our your car to strangers. I mean the damage shown in the picture is completely ridiculous (attached). Would certainly almost wipe off, but I am being charged for a brand new fender. It is almost unethical in my mind what this host is getting away with. To have the host be so negative and then ghost me after I reached out was extreme and super unprofessional and really left a super negative impression of Turo in my mind. And I will never rent with Turo again and I will certainly advise anyone to stay away and share my experience. Not worth it. And before all this, when I returned the car, my impression and overall experience was good and left the host a nice review. I wish I could take it back. His treatment of me was just so nasty.
Reviewed Aug. 17, 2023
This was my first Turo rental. Everything was perfect! Process was easy and the Tahoe was perfect for my family vacation. I was in love as it’s also my absolute dream vehicle! It was super nice and loaded with every feature you could possibly imagine. 10/10 will definitely use again & recommend to anyone needing a rental. Can’t wait till my next trip ❤️
Reviewed Aug. 17, 2023
Overall a wonderful experience! Thank you! I appreciated the effective communication and the clean ride. My trip was excellent and so was the car! This is my first time using the service, and I was very pleased. I thought that the communication with both parties went well. I would recommend them to other people. Thank you.
Reviewed Aug. 17, 2023
Great experience! This was my first time using Turo and I was not disappointed. Jorge went above and beyond, very responsive and easy to communicate with the entire trip. The car was immaculate and super fun to drive! I highly recommend Jorge as your host! I will rent from him again!
Reviewed Aug. 17, 2023
This was my first time renting from Turo. The experience was amazing and satisfying. The host that I dealt with Anas F. was very professional and courteous. I was renting a vehicle from Enterprise. But that went sideways. I was told to check out Turo. I’m so glad I did. I was able to take my trip with family to St. Paul Minnesota. It was the best decision I made. Look forward to do business with them again. Jamere
Reviewed Aug. 17, 2023
Alex was a great host with his jeep Clifford! It is a really nice and clean jeep that served us well on our 15th anniversary! I will definitely be using Turo again on our next vacation. Easy pickup and easy drop off made this even better than I expected. Alex was very responsive pre trip, during the trip, and after the trip.
Reviewed Aug. 17, 2023
I definitely recommend our host Alex! It was our first time using the app and I was really nervous at first but he made the experience seamless and was very helpful! He is very kind, trustworthy and truly cares about his customers! He is on-time, reliable, hardworking, and answers quickly. Would recommend the app because of him and plan on using his services in the future!!
Reviewed Aug. 17, 2023
This was my first rental with TURO and it was super easy. I was able to find a very nice SUV and the cost was more reasonable than through a rental agency. It was easy to pick up and drop off. I would recommend TURO over a rental agency! The owner was super helpful and easy to contact throughout the process. Left images for us to easily find the car at the airport.
Reviewed Aug. 17, 2023
Renting the van was easy and fast. So very easy to work with. I could tell that the van was used by a previous smoker. I stopped smoking over 20yrs ago and I could tell immediately. But that was my only problem. Everything worked fine and enjoyed taking the trip to Port Aransas for the week of my 50th birthday. I just want to say Thank you again for all you do and for the ease of this rental.
Reviewed Aug. 17, 2023
It was absolutely amazing! Would definitely use this app again!! I’ve also recommended this to many of my traveling friends! The woman I rented from was very responsive to any Al all questions that I had! The only issue was trying to add my husband as an additional driver, but I think that was more in MY end of things!
Reviewed Aug. 17, 2023
When first getting the truck I noticed a smell that was similar to cigarette smoke. It was a foul odor. I immediately notified the host who swore to me that no one had ever smoked in the vehicle which I am not sure how he would know that unless he has a camera in the truck, but it was not a fresh smell so I purchased a deodorizer for the remainder of my trip.
Reviewed Aug. 17, 2023
Dealing with the owner, Kenneth, was a breeze. He provided me with the instructions on how to locate and operate the vehicle the day before my arrival which I truly appreciated because I like to be organized and prepared in advance. This was my first time using Turo and Kenneth made it so easy. He was easily accessible and provided step by step instructions. The vehicle was very clean and the drive was smooth. I would definitely recommend renting a vehicle from Kenneth to my family and friends!!
Reviewed Aug. 17, 2023
To whom it may concern at Turo: I had an extremely unsatisfactory experience with Turo during a very sensitive time in my life. While the car itself was in impeccable condition, the service and policy enforcement were poorly managed. Amidst a sudden family emergency, I had to drive to Mexico, unaware of any restrictions as this was never clearly mentioned during my booking process. Much to my shock, I was contacted by a Turo agent who, though polite, came across as severely stern. I was informed that if the car wasn’t back in the U.S. by the following day, it would be reported as stolen. Such an approach made me feel as if I had committed a grave offense, making an already stressful situation even more taxing.
Moreover, State 48 Rentals, from whom I rented the vehicle, unreasonably gave me a mere 3-star review. Their only comment? “Took the car over the border to Mexico.” It's worth noting that the car was returned promptly, washed, and in pristine condition without a scratch. Such pettiness from their end was unexpected and quite unnecessary. This entire ordeal with Turo has been a major disappointment, devoid of any empathy. I felt criminalized for a genuine oversight during a critical family emergency. The lack of clear communication and understanding from Turo and its associates left me with a sour taste, and I hope others think twice before using their services.
Reviewed Aug. 17, 2023
So far Is being good, I believe the customer service should have all answer in hands, I had to wait too long to understand how all this process work. The 2 cars I has rented are in good shape so far, no complaints about it, make sit easy when they have the choices to pick up so simple and drop off also.
Reviewed Aug. 17, 2023
This was our first time using Turo. It was a great experience. There was so much communication and I’m happy to say I’ll be using it a lot in the future. The vehicle was exactly as expected, and it was very clean and drove great. I did have trouble getting the app to work at pick up because of poor cell service but I do have an older phone and when I did have trouble getting the app to work at pick up because of poor cell service but I do have a older phone and when I used my husband’s phone, we didn’t have any issues at all.
Reviewed Aug. 17, 2023
It was very convenient, no hassle and I plan on using through again soon. I wish it could be promotions and deal. I'm in need of transportation at this time so I would love to be able to save on car rental and be able to enjoy my trip without going over my budget. Until I'm able to get a car.
Reviewed Aug. 17, 2023
This was my first experience with Turo and the host, Shan, was very helpful, conscientious, and responsive to any questions or concerns I had. The vehicle was very clean and overall made my weekend trip! Everything went smoothly and actually helped me realize I would actually like a Jeep myself.
Reviewed Aug. 17, 2023
This was my first experience with Turo and I was super confident to have the ease of renting a vehicle. Less than 24 hours before my trip it was canceled. I contacted Turo to assist in finding a new vehicle quickly and to help accommodate that my trip was canceled 24 hours before starting. No response from Turo. I had to stress myself out and at 3am I had to search for and book from a new host. Turo never even reached out from my inquiry about offering any help. Such a shame. I had a great experience with my second host, thankfully on your part. I will not be recommending Turo and I will be more than happy to share my not so pleasant experience with whomever asks! I do not recommend. 0/10 customer service, especially for all the ** fees you pay. Not worth it.
Reviewed Aug. 17, 2023
This was a great way to experience the joys of a Model 3. I'm looking forward to trying Models S, X, & Y soon. This will really help me decide which model I want to end up purchasing. Being able to drive the vehicle for a couple of days is 100x better than a short single test drive.
Reviewed Aug. 17, 2023
The vehicle is super cute. They were really accommodating for pickup and drop off. Customer service was outstanding. Very friendly and will definitely be reserving again. I can’t wait until my next booking. You guys were amazing. Simply went over and beyond to help me with every request. Thank you so much.
Reviewed Aug. 17, 2023
Turo has been my go-to rental car service when I learned about it last year. We’d liked to travel to different cities to explore during our trip which made smoothly possible with the host Brandon’s car. And Brandon was in contact with us the whole time, quickly response to any questions we had through the app. We had an amazing trip with my two kids partially thanks to the clean, nice working car from Turo. Definitely use the service again!
Reviewed Aug. 17, 2023
The car is great and clean. The last day of my rent a minor problems occur, the monitor indicate a low pressure of tire, I put air but still low pressure. I don't want responsibility. I drop off the car at 10am. The original drop off 8pm. The host is great. He quick to respond.
Reviewed Aug. 17, 2023
First time using Turo it all went well and my host offered me great service. Even gave my an opportunity to return my car a day early which I was given credit for. I definitely be using y'all service in the near future. Just wondering could I have the same host as I did before?
Reviewed Aug. 17, 2023
I used TURO when traveling to Daytona FL for a week vacation. It was my first experience I was nervous at first but it was easy and everything went great. The car I rented was just as described and very reliable. I will definitely be using TURO again! I would highly recommend it to anyone!! :)
Reviewed Aug. 17, 2023
First time using Turo. I was a bit hesitant, but it was so easy. Great directions and fast response when I needed something. The car was clean, no problems. It was so easy to upload photos. I would rent this car again. The gentleman I dealt with was very helpful and accommodating.
Reviewed Aug. 17, 2023
1st time using Turo & was a little concerned. However, this was an awesome means of finding transportation! The vehicle was exactly as described, well maintained. Communication with James was always very easy - he was very prompt when I had questions. On the arrival day, he sent precise instructions on where to locate the vehicle at the airport & how to access the key fob. The unlimited mileage was a plus! Thoroughly enjoyed driving the Jeep Renegade throughout YNP! I would definitely use James again!!!! Thanks for a very positive experience with Turo!
Reviewed Aug. 16, 2023
Terrific car for our group in the Flathead and our host was very helpful. The reason for 4 stars and not 5 is due to all the texts from Turo and the Host. The communication system perhaps could be simplified with less texts and avoid what seemed to be duplication.
Reviewed Aug. 16, 2023
Tallie was super friendly and helpful throughout the entire process! He was available to communicate whenever we needed, and answered any questions we had! The car was clean, and great on gas! It was perfect for our 4 day trip! We would most definitely use this app to book again!
Reviewed Aug. 16, 2023
At first I was a little hesitant but with prices being better than the Rental place I decided to give it a try.... so glad I did. The process was easy and then I got to the airport and seen the line with people trying to get their rental car place, I was so glad I went with Turo. I just went to the parking garage and got my car, no fuss and the process of returning was the same as getting it, made easy. I would so recommend giving this a try, so worth it.
Reviewed Aug. 16, 2023
The vehicle was old and not up to standards. Tire wobbled the whole trip, airbag indicator and windshield stayed on. Found pet hair. After the end of the trip host was rushing me to do a review. I see why I was charged and extra $127.00 additional charges. I didn't damage vehicle, brought it back clean. I paid for extra mileage that I was charged for. Turo support gave me a $50 credit I'm not excited at all. I still want to make a post on social media about the experience I had. My daughter rented the same weekend for the same trip she had no issues. Same state we rented from St. Louis Missouri
Reviewed Aug. 16, 2023
I love the Turo app. The vehicle I rented was a thumbs up. I feel like you don't go wrong using the Turo app. It was easy to rent. It was a success. Me and my family enjoyed our trip. My husband told me that we will be renting from Turo again.
Reviewed Aug. 16, 2023
5/5 Stars Highly Recommend! My husband and I wanted to shake up date night a little and this was a great idea. Communication with the owner was great. The Slingshot was clean and ready to go upon arrival. Pickup and drop off was quick, easy and convenient. Most of all, we had a great dinner date and were able to enjoy the views of the city in a different way.
Reviewed Aug. 16, 2023
Mo was great will definitely use again next time in DFW. He dropped me off and picked me up early for the airport. Really liked the car. Clean and new. Turo has been a good value for me. Great experience with Turo. Looking forward to the Auto pick up function coming soon.
Reviewed Aug. 16, 2023
The car I rented was awesome! Clean and well maintained with all the bells and whistles. I ended up returning it a day early which was ok with the host but I am waiting to hear from TURO On the credit. Contact with the host was prompt messaging through texting. Highly recommend TURO and this car.
Reviewed Aug. 16, 2023
This was the easiest experience I have ever had renting a vehicle. They dropped it off to me at baggage claim and were there to meet me at departures when I was done. The van was in great condition and we had plenty of room for our party of 8 people going to the beach. This vehicle owner is the best!!! I will definitely use her again.
Reviewed Aug. 16, 2023
I rented a car from Turo for 3 days in San Diego, CA. The pickup/drop-off process was smooth and easy. The vehicle was spotless upon pickup and I was able to easily coordinate drop off with the renter that worked well with my travel plans that morning I was leaving. I had no issues with the vehicle whatsoever and was pleased with the responsiveness of the renter. I will rent from Turo again!
Reviewed Aug. 16, 2023
Communication through messages worked successfully to making contact with the lending owner. We used the car for one day so that we could go the Glacier Helicopter and watch the Bore Tides on the same day. Best day of our trip. Sure beat sitting on a bus tour which we did also. We would do it again. We used the premium level of insurance just for the peace of mind. No issues!
Reviewed Aug. 16, 2023
This was convenient and easy to use. Vehicle was clean and the pickup and drop off could not have been smoother. The app was an easy way to communicate. Communication was quick and timely. The cost was about half of what rental agencies were charging. I will definitely use again.
Reviewed Aug. 16, 2023
We needed a vehicle last minute in Jackson, WY and found the perfect car for the time period we needed. Communication, pickup and return all worked seamlessly. We even needed to extend our rental for a day and the process was quite simple. Everything about the car was just as the owner described. We will definitely use TURO again on our next trip.
Reviewed Aug. 16, 2023
This was my first time using Turo and I must say it is a lot better than using major rental companies. Turo is now my go to when needing a rental car. My host was quick to respond to my questions and made my experience much better. Whenever I’m back home I will definitely use him again. The car was very clean and a nice ride.
Reviewed Aug. 16, 2023
The overall experience was great. The only I didn't like was paying before I got the vehicle, it made me feel a little uneasy. I'm used to paying when I receive the vehicle and do the walk around for all the bells and whistle. And also the price changed, the price was one amount when I first picked out the vehicle. By the time I did the reservation it was a price jump of almost $20. Other than that it was great. And I will try again. Thank you.
Reviewed Aug. 16, 2023
I love the functionality of Turo, allowing me to find vehicles that I want to rent and customize to my exact trip needs. I have used it for several different types of trips including a fun girls' trip, business, and van rental for a large group race across Minnesota. Each time I loved the options I had in the area to find specific vehicles for each trip!
Reviewed Aug. 16, 2023
So our car broke down, that was not the problem. The problem is your customer service, ruined our whole vacation, you couldn't find us a car to get home, had to miss a day of work and rent our own car to get home, just horrible customer service.
Reviewed Aug. 16, 2023
For the first time using TURO I found it very customer service friendly with TURO as well as with the host. The host was very responsive and TURO was responsive when I had an issue with my vehicle. I recommend your service to other family and friends. Turo customer service was also very helpful during my trip. They answered the phone call very quickly and provided suggestions.
Reviewed Aug. 16, 2023
I couldn't imagine wow well my first time using Turo would be like and after going through it, WOW!!!! I will use it again for future trips. I do think it will be hard for the next turo hosts to do as good as Anushree and Pav. They were A+++ and made my trip unforgettable.
Reviewed Aug. 16, 2023
This was my first using Turo and the experience was a great one. The car I rented was exactly as described in the listing 2022 Toyota Corolla complete with photos of car. Sy Motors was very accommodating, convenient location for pick up and drop off. The car was clean and well maintained. The whole process was easy peasy and the price was very reasonable. Highly recommend this owner and Turo.
Reviewed Aug. 16, 2023
Nice guy! The car was very clean. My flight was delayed and Alex let me keep the car for an extra 3 hours with no additional charge. If you are in the NY area and need a car, check with Alex. Yes, I would recommend Alex's car to a friend. Thank you.
Reviewed Aug. 16, 2023
I was a little worried about taking a Uber to the location of the car from the Atlanta Airport since I'm not from there but Tyrone gave me great instructions and the car was there and ready for me to start my vacation. I will definitely use Turo again for any car rentals that I need.
Reviewed Aug. 16, 2023
This was so easy. Pick up contactless, local, and very easy. Carlos kept in constant contact. Car was very nice And half the price as rental companies. Only way I rent a car from now on. I will recommend this to anyone who will listen. I know I sound like I work for them but I'm just so impressed.
Reviewed Aug. 16, 2023
Love the ease and the communication. Clear directions and easy pick up drop off at airport. And much cheaper saved a lot over normal rental car company. The car was clean and had a full tank of gas. The nice part was it was a hybrid and was a great driving experience. The only thing I had trouble doing was finding parking but that is just how Chicago is. Thank you for your car it made our trip easy and fun.
Reviewed Aug. 16, 2023
The car was clean, comfortable, conveniently located, and owner was available to answer any questions right away. This was a great experience for a first time Turo user. The Mustang handled very well, and gave us an incredible view while touring the Pacific Coast Highway. Would definitely rent again.
Reviewed Aug. 16, 2023
I liked not paying an additional deposit or being pressured to upgrade or include tons of add on services. The car owner was professional and friendly, they had a very simple process using their remote lock and unlock feature to the vehicle and was flexible with pick up and drop off times. I’ll probably never rent a car from a traditional rental agency again.
Reviewed Aug. 16, 2023
I've been able to comfortably travel without worries of having issues during the trip. The hosts are very respectful and patient. This is the fastest method to renting a car without having the hassle and extra fees. It takes no time. Just a click of a button and you get the car.
Reviewed Aug. 16, 2023
We had a great experience. Cary was an excellent host, very informative, professional, & knowledgeable. Our trip to the UP. Was great. We would recommend Turo to anyone that is looking for a rental. The app is a little confusing to use for a person who isn't very computer literate but this is a good way to go. If all of the owners are as good & proficient as the person we rented from this is a fantastic business.
Reviewed Aug. 16, 2023
My experience was great. The vehicle condition was excellent, cleanliness was excellent, a smooth ride the whole trip, communication with the owner was excellent (very responsive and accommodating). My overall experience was perfect. I would definitely use the same owner again and would highly recommend based on my experience and service I received while driving this vehicle. Not to mention this was my first using this owner.
Reviewed Aug. 16, 2023
The trip was really amazing. The host made it so easy on my end to pick up and drop off the vehicle. The hosts were really kind and helpful during the entire trip. They reached out to me in advance to make sure I was ready for the trip and there were no problems.
Reviewed Aug. 16, 2023
James was great to work with and is highly recommended! I wanted a vehicle like the one I own at home and his Toyota Highlander was perfect. It drove exactly like mine so I was very comfortable with it. I am looking forward to renting again from James. Thank you!
Reviewed Aug. 16, 2023
Avoid Turo. Their system is setup to protect hosts and prey on renters. I rented from them several times without realizing that the renter is financially liable for ANY damage to the car even if it's not your fault. We had a basic road hazard issue of a rock chipping the windshield on the highway and even though it wasn't our fault we had to pay the host almost $1000 to replace the windshield on his car. He could have used his insurance but Turo put the responsibly on us. STAY AWAY!
Reviewed Aug. 16, 2023
This was my first rental through Turo and I can’t think of anything that would have improved the experience. From setting up my account to selecting the car and the experience with driving the car, it was all excellent. I will absolutely rent with Turo again and recommend it to all of my friends and family.
Reviewed Aug. 16, 2023
Emin's fleet in Austin is amazing. He is very easy to contact and stays in touch. His cars are clean and maintained. Pick up and drop off is effortless and affordable: not like some owners who gouge for bringing the car to you. The mileage is also reasonable for taking a trip without worrying about going over.
Reviewed Aug. 16, 2023
We have recently began using the TURO service. We have been consistently pleased with the quality, attention to detail and ease with the entire rental process. This last experience was delightful. Fabian was attentive and very clear in our instructions which made for a stress free exchange. We would highly recommend him to anyone traveling in Florida. We have already booked another TURO car for our next trip.
Reviewed Aug. 16, 2023
I checked prices at car rental chains, and they have really gone up in price! By comparison Turo pricing was like 1/2 of what the major rental chains charge per day. I was able to rent a luxury car through Turo for the price of a compact economy car from the major chains. Pickup and dropoff is usually not at major travel hubs (e.g. airports) which might be an issue, and you may need to Ube/Lyft to the pickup location. Otherwise I would highly recommend Turo. I will continue to use Turo to rent cars at the best prices.
Reviewed Aug. 16, 2023
Car was ready and clean. Had gas and was everything that it said it would be. Rented 2 times same vehicle due to previous experience. Car ready when time rented. Easy check in and check out. Added cooler feature was available. Awesome ride. Would rent again when needed. Thank you for this as the closest rental is 60 miles from here.
Reviewed Aug. 16, 2023
It was fast & easy. The price for the rental was a good price. The person always responded fast & was very helpful. It was easy to find the car. The whole process of getting the car & returning it was easy & convenient. I will for sure recommend this app to family & friends.
Reviewed Aug. 16, 2023
My host was very kind and very hospitable. He was very professional and knowledgeable regarding his car. His car was immaculate. I would definitely encourage anyone interested in using this service to use Devon and his vehicle. I can hardly wait for availability so that I can use it again.
Reviewed Aug. 16, 2023
Daryl was awesome. He went above and beyond to make sure we had a great trip! Great car!! The car (SUV) was Clean, comfortable fit four adults and it performed beautifully without a hiccup. Great gas mileage too! I would absolutely use him again if I need to rent a vehicle again!
Reviewed Aug. 16, 2023
Jorge and his team were nothing but top notch professionals. This was my second turo rental and host was accommodating and stayed in contact even when I was late due to unfortunate circumstances. If you are in Miami and need a van service host book jorge. Without him me and my guests would have been stranded after our crusie
Reviewed Aug. 16, 2023
This was my first experience using Turo. I was a bit aprehensive but my fears were quickly removed by my host. My host was very responsive to my questions and put me at ease. Truck was immaculate and in exactly as described. The whole process was easy from the initial transaction and transfer and was smooth and quick. Very nice host.
Reviewed Aug. 16, 2023
I had a great experience, the vehicle was easy to pick up and drop off car. The vehicle was everything it was advertised to be. Owner of vehicle was quick to respond and very helpful. Would definitely us this service again. Even the shuttle drivers to and from the airport were very helpful.
Reviewed Aug. 16, 2023
I was first frustrated with my car being cancelled and being notified as I landed in my destination city. Luckily there was excellent customer servicemen who got me in another car after 1.5 hours of extra time being in the airport. I filled up the entire tank at the shell Exxon which is less than 1/8 of a mile to the Turo return port but a week later I saw I was charged 20$ for the owner "filling the tank". She put less than 2 gallons of gas into a tank that was already full equalling about 7 dollars for me to be charged for the 7 dollars more of gas and "inconvenience fees". I am very frustrated about the shady fees affiliated with the gas tank procedure and was upset with the cancellation of my first car. I would not recommend this service to a friend or family member.
Reviewed Aug. 16, 2023
A co-worker told me about Turo. I decided to give it a chance even though I was skeptical at first. I read many reviews before I decided to rent from Turo. I must say, I was hesitant when I read a few reviews stating that the some customers rentals was cancelled last minute. Being that Turo was cheaper than other airport based rentals, I took a chance hoping for the best. So I found a car, reserved it and with time, I must say the owner was very Informative and communicated with me regarding any questions I had pertaining to the vehicle. This was a great 1st experience and I will be using Turo again!
Reviewed Aug. 16, 2023
I have my pros and cons with Turo. I like how it's convenient when renting a vehicle. How easy it is receiving the vehicle. I dislike how expensive the sales tax is. Just for a 2 day rental over $150.00. That's insane. Enterprise is cheap than that. Overall I do like the vehicle selections.
Reviewed Aug. 15, 2023
Jimin was great, and the car worked great. No issues and we drove from NC to NY and back. That said, as I was driving, a few concerns came up that I didn’t think thru, and it would have been helpful if Turo had some explanation about it.
1. Tolls and transponders—what is the best way to deal with tolls if you are driving to NJ/NY? There should be directions outlining getting a hanging transponder from NC and physically putting it in the rental, and also opening accounts in NJ/NY and logging the rental car for the rental time period. That would have saved me a significant amount of money.
2. The car worked great. Ran great and sounded great! But…what would happen if there was a flat tire, or if I had other issues? How would I solve that problem on the road, and how would I get another car two states away? An email stating the process would help, because I likely wouldn’t have read it prior to having a car issue.
I’ll use Turo again, but #1 I know thru painful and expensive experience, #2 I’ll learn about someday (hopefully not next time).
Thanks, Joe
Reviewed Aug. 15, 2023
I planned to travel taking my daughter and niece back to college. The vehicle I was promised was not available. With only a few days before classes were due to start, I had to make last minute arrangements. Turo was there. I was able to book a Turo within my area at my convenience. My turo was just as described. Clean reliable and excellent on gas. My host communicated well. Overall great experience. Will definitely recommend.
Reviewed Aug. 15, 2023
The host has an excellent skill in service. Wanted the best for the guest. The car was in excellent conditions. The host was 24/7 for service. I enjoyed the car and like it. I liked the car and I can recommend the host to other people because his skills focus to an excellent service with Turo. Turo was amazing with Yazmine help too.
Turo Company Information
- Company Name:
- Turo
- Website:
- turo.com
