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Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Visit turo.com
Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 33 Reviews 4580 - 4730
    Verified purchase
    Staff

    Reviewed Nov. 19, 2023

    Everything went well! Host was great very responsive, helpful and friendly! I will definitely look into renting from her again when in Houston! The vehicle was nice and drove well. The host was very informative of all the steps needed to take to retrieve the vehicle making the pick up and drop off very smooth. Vehicle was very good on gas as well. My first experience with Turo and I was very impressed! Thanks turo!

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    Customer ServicePriceStaffRates

    Reviewed Nov. 19, 2023

    This was the 1st time I used Turo. It was very easy. Great communication from the owner of the car. My husband has used Turo many different times. Highly recommend to anyone that is looking for a rental car & doesn't want the high price you pay at the airports...! I am so glad my husband helped me get set up with Turo.

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    Reviewed Nov. 19, 2023

    This is like Air BnB for cars. I've used Turo twice and have been totally satisfied each time! I'm not locked into a certain time frame based on business hours. Both times I was able to pick up and drop off after 5 and on a weekend. Both cars were pristine and the owners were very communicative. Of course, because it's a personal car, I strive to keep it as clean as possible while I have it, but it's a joy to pay less for a better car!!

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    Customer ServiceCoveragePunctuality & SpeedBilling

    Reviewed Nov. 19, 2023

    This is our 3rd time using Turo for over a week at one time. The host was wonderful, checking in & providing detailed instructions. He responded quickly if we had any questions. The car was immaculate and we enjoyed driving a newer model SUV. We will never go back to using a rental car company again. One thing we would like is for Turo to be covered through our credit card trip protection. Unfortunately, that is not something that is available. But having three tiers of protection to choose from through Turo is me a sense of security.

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedStaffRates

    Reviewed Nov. 19, 2023

    I had another provider cancel at the last minute needed Turo to help find me another car. They offered me a comparable car at the same price point. The car was very clean and a pleasure to drive. Mary was very communicative and helpful with arrangements and responded with clear answers and direction quickly. Pick up and drop off a breeze. I would definitely rent from Mary again.

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    CoveragePrice

    Reviewed Nov. 18, 2023

    My first experience with Turo was a great one. My host was easy to communicate with, I didn't get hit with a thousand dollar deposit, the option to purchase insurance so cost effectively is a prond. The array of cars vs a mainstream rental outfit isn't even comparable. I'M CONTENT!!!

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    Verified purchase

    Reviewed Nov. 18, 2023

    5 stars!!!! My experience was very simple, and easy. I was in and out as far as picking up and dropping off the car. The host was very nice and accommodating. The car was very clean, it drove smoothly, it gave me 0 problems. I will definitely rent again in the near future!!!!

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    Verified purchase

    Reviewed Nov. 18, 2023

    This was my first time using Turo and it worked out great. It was an easy pick up and drop off. The vehicle was clean and just what I wanted. I will be using Turo in the future. And I will be recommending to my friends and family for their future travels.

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    Verified purchase

    Reviewed Nov. 18, 2023

    Great car. Nice and clean! Smooth ride. I drive to the R&B Groove Thang at EagleBank Arena. The show was great!! Sammy have number 1 service and we are happy for the ride. Thanks again and again and again. Turo is an easy way to rent cars. Nice and efficient.

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    Customer Service

    Reviewed Nov. 18, 2023

    Great experience with Turo! Had my first host cancel on me within 3 months of my trip but the customer service with Turo allowed me to find something even better! The car and host Dion was great in providing me the easiest access to pick up and drop off the car. The car was well maintained and clean! Would definitely book again!

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    Staff

    Reviewed Nov. 18, 2023

    Very professional service. Vehicle was clean. In good condition. Pick up and delivery was mandatory for this trip. No problems on the freeway. Will definitely use TURO on future trips. If I’m in Tucson area will use Peter.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2023

    Well I like about it when I booked the car it's on time, good condition and response is pretty good. Great agents. They are really helpful and explain everything to you so you cannot go wrong. They do a very great job. We'll be using this more in the future.

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    Staff

    Reviewed Nov. 18, 2023

    The car took us everywhere on the island. It was a beautiful trip. We were able to go to Mauna Kea, and it was absolutely stunning, a once in a lifetime experience. Highly recommend. We also explored all over the Volcano National Park. Car was clean, ran beautifully, took us where we wanted to go. Host was fantastic.

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    Verified purchase

    Reviewed Nov. 18, 2023

    This was my first Turo rental and I am eternally grateful that I was able to rent from Jorge! He was 10/10 host and 5 stars for sure! He answered any and all questions I had! Thank you for being you Jorge! Thank you Turo for your services as well!

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    Customer ServicePriceStaff

    Reviewed Nov. 18, 2023

    I’ve been enjoying Turo, wish there wasn’t so many extra costs but all around great. Some of the vehicles could be newer models but all around great. I’ve rented from some pretty good hosts and the last rental was great. His customer service was amazing and he went above and beyond.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2023

    My experience using the Turo app has been outstanding.. My hosts have been warm and welcoming, the pick ups and drop offs are easy and simple and if I’ve ever had an issue Turo's customer service representatives have given top notch service.. I’m in about my 8th rental and will continue to do business with Turo.. Thanks much guys..Keep up the awesome work.

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    Verified purchase

    Reviewed Nov. 18, 2023

    As I learn more I see more benefits to using Turo everywhere I travel, it is so much better than the industry standard car rentals offer. You can always get a good deal on a good car. I rented a big vehicle for luggage space when we flew from Chile and a smaller car when I went for business purposes. I was able to get a brand new car for the business and a huge SUV for the relocation. Sometimes the pickup is a little odd getting used to and also the drop off but in the end it all worked out good.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 18, 2023

    Overall I had a great experience, however the only problem I had was upon arrival the host knew I was coming at 8:30am. Host wasn't ready for me. I had to call and to see where was host. Several phone calls later host emerged. I was not expecting to see so much of host personal mail and items in the trunk, glove box, and arm rest. I had to clean out the car so I could use it and tobacco everywhere along with loose change. Me and my son came back to the host to allow host to remove the items out the vehicle so I can use it.

    My son help the host carry some of his personal items into the host apartment. The host didn't even removed all of his personal items. He still left some of it in there so I didn't even bother using the trunk. I cramped everything into the back seat. I didn't want to be the one responsible for items missing or even damaged. Because I was in a tight emergency I didn't have any money left to get another vehicle plus this vehicle was in my budget range and big enough to fit my husband that is 6'5ft in. Later on that night the drive shifter locked the vehicle in place. We were getting ready to leave to go out of town and the vehicle would not start. I thought maybe I didn't hold my feet on the brake good enough but that wasn't it.

    I thought the doors was still open. That wasn't it either. So I had to get on the app to get in contact with host and let the host know what was going on with the vehicle. Host said he had that problem before with the car and he was coming out services the vehicle. Luckily I wasn't already out of town. That would been a complete disaster. Host showed me how to handle the vehicle till I can come back and he have it serviced. The host was sweet young guy but if I could recommend something would be not leave your personal items in your vehicle if you're going to be renting your vehicle out.

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    Punctuality & SpeedStaff

    Reviewed Nov. 18, 2023

    It was the first time I rented a car and it was an excellent experience and it was very easy and quick to rent a car. The person (Yelena L.) was very nice and easy to work with. I will definitely rent cars on Turo again because it is very easy and fast and has very good cars.

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    PriceRates

    Reviewed Nov. 18, 2023

    My trip was beautiful. The car was absolutely beautiful. Everything was perfect The house was absolutely great. The car ran perfectly. This is the best app prices are reasonable location and pick up spots are easy to find very good. I had to rent a car for a funeral, my sister and my nephews were in a very bad car wreck so I had to come to Milwaukee, Wisconsin to bury the 12-year-old. Four-year-old is in the hospital with a spinal injury. I wasn’t able to see him due to strict hospital policies. Overall, the trip was good. I was glad to see my mom and my sisters I live in Arkansas and so we don’t see much of each other.

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    Punctuality & SpeedRates

    Reviewed Nov. 18, 2023

    Vehicle location was easily accessible. Instructions were very simple on inspecting and getting going. Drop off was just as easy. I do wish there was a bit more flexibility for the drop off. Our flight was later than the drop off time by an hour and the rate to extend one hour was $120. Very steep imo. Had to rush back and get vehicle to airport by 10 am. Flight wasn’t till 2:45pm.

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    PriceEase of UseRates

    Reviewed Nov. 18, 2023

    Easy pickup and drop off. Great host. Great selection of vehicles. Great prices. Easy to use app. Makes it hassle free. I highly recommend using this in lieu of regular rental car companies just for the cost savings alone. It is the only way I rent cars these days. I tell everyone I know about it.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 17, 2023

    Great time. Pick up was easy, communication was easy and punctual. What was described was accurate and comfortable. The price was excellent and so were the options. Our host was kind and attentive. I would recommend Turo to anyone and everyone. Turo is way better than Enterprise or any rent a car place...It's like an Airbnb for rental cars.

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    Verified purchase
    Customer ServiceHonesty & Transparency

    Reviewed Nov. 17, 2023

    This car was super clean. Communication was on point. I have both bad to say about our host. Everything was perfect. We accidentally let something in the van and Carlos offered to mail it back to us! That’s honest customer service at its best. Thank you! We will be renting from you next year!!!

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    Verified purchase
    Sales & MarketingFollow-Through

    Reviewed Nov. 17, 2023

    Vehicle was just as advertised. Easy to pick up and drop off!! Hans was easy to work with. This was our second Turo experience which is much better than a “standard” rental car company. Thanks for a great service.

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    Punctuality & Speed

    Reviewed Nov. 17, 2023

    My contact with the host was exemplary and when I ran into trouble with tolls later in the day, he let me know what to do. Pick up and drop off was no problem. I even dropped it off an hour earlier and texted him to let him know my arrival time so he could pick it up. I'd highly recommend him.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Nov. 17, 2023

    Turo has some of the best hosts as well as outstanding customer reps. Most of the hosts respond within minutes and they address any concerns promptly. They have all been very friendly and I do recommend Turo to anyone looking for a car to rent. Kudos to Turo and their hosts.

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    Verified purchase
    MaintenanceStaff

    Reviewed Nov. 17, 2023

    My vehicle was in the shop getting repairs which was a horrendous situation. The repair shop kept my car for three weeks. During this stressful time Turo made for an exceptional experience! I ended up using three different host and they were all outstanding. The last two I had to keep extending my trip. It was never a problem. All the host especially the last were so understanding, professional and accommodating. All the cars were very clean and in spectacular driving condition. I highly recommend the Turo platform. Thank you for an awesome experience.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Nov. 17, 2023

    Great great experience! Car was clean and well maintained. I’ll be renting from him again really soon!! He also gave me a 10% discount on my next rental with him. I will definitely be booking again very very soon!! Reginald made the pick up and drop off process very convenient & seamless. He definitely has great customer service as well as attention to detail! I absolutely loved it!!!

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    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Nov. 17, 2023

    Recently had our first rental through Turo with pickup in Albuquerque, NM. Everything worked perfectly. The app opened the vehicle and the key was inside. The car was clean inside and out and operated flawlessly. Return was simple - just park it and let the owner know where in the garage it was located. Will definitely use again if I have the opportunity.

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    Verified purchase
    PriceStaffRates

    Reviewed Nov. 17, 2023

    This was our first time using Turo. We were a bit apprehensive at first but it ended up being and awesome service. Not only was the price fantastic, but the drop off and pickup were super easy. Our host did a great job with communicating each time we sent a question. We would definitely use the service again on our future trips and we have recommended it already to many people.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Nov. 17, 2023

    We had a wonderful experience renting from Sam. He was very great with communication and the vehicle was as described and well taken care of which we tried to emulate. The vehicle was filled with gas, and he was timely on getting the vehicle and returning it as well. Loved that he helped us load and unload the luggage and baby car seat and left us water bottles when we arrived.

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    Verified purchase
    Price

    Reviewed Nov. 17, 2023

    First time renting on Turo for us. We were taking a trip to the Bay Area and all the rental car agencies were high. I looked on Turo and not only found a lot cheaper options, but an EV like I own. It was nice dealing with a real person I could text and interact with - so different than a rental agency! Highly recommend Turo, so much less hassle than your typically experience renting a car!

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Nov. 17, 2023

    Been using this app for about 5 months now. I love it, fast and easy and smooth transactions! I recommend this app all the time to my friends and family! Every transaction I have had so far has been great! Clean cars. Service on vehicles up today. All in all, I love how easy it is to use the app.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 17, 2023

    My transaction for the first time was smooth sailing, convenient, quick, safe, good vehicles to choose from.. There was issues but when I called customer service and they direct me to the owner everything was solved. The customer service experience was great.. Answered my questions right away and dealt with the situation asap.. Will do business again.. Will recommend this to friends and family members. Thank you.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 17, 2023

    Turo is a great app to download. I love the easy checkout and check-in procedures and the quick response you get from the person you're renting from. I will definitely be renting from TURO again in the near future.

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    PriceRefunds & PayoutsStaffTransparency

    Reviewed Nov. 17, 2023

    I tried Turo for a vehicle rental for a family trip this past October. The pick up and rental went smoothly. However, within a few hours of dropping the vehicle back off, I was told that I would need to pay for damages. I had not been in any collisions or accidents whatsoever, so I was surprised by this. Turns out that they charged me over $4,000 to pay for a scuff mark that was already there before and a small scratch on the headlight. After further review, they upheld this decision, with no further explanation. Turo seems to be committed to protecting their drivers. As a renter that means that they can claim ANY damage and you will be liable to pay for it. This is too much of a risk for me and I will not be using Turo again.

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    Verified purchase
    StaffRates

    Reviewed Nov. 17, 2023

    This host is super considerate and communicative! They are accessible and made sure the car was clean, well maintained and smelled good. 5 star rating 100%! Thank you for being perfect and allowing me to rent from you. I’ll be back!!!

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Nov. 17, 2023

    They have very Good communication! When needed was always there! When needed to ask any questions they answered very quickly… Have no complaints. Love everything. The car was exactly how it was on the picture. They have beautiful worthy cars. Prices are reasonable. I really have no complaints! I will likely recommended to my families and friends! I love it all. I enjoy my trip and had no problems with the car and very comfortable to drive and the drop off and pick up was awesome. Had no complaints. Will recommend it to the fullest. The color was the exact as shown on the picture. I just love everything of it and will highly recommend you to all my families and friends. Have no complaints at all!

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    Verified purchase
    Sales & MarketingFollow-Through

    Reviewed Nov. 17, 2023

    This was my first time using Turo to rent a vehicle. The vehicles was exactly as advertised and ran like a charm. I will definitely rent this way in the future. Marisa was an awesome host. She will be my first choice going forward every time. The only critique I have for the entire app is to put the daily mileage allotted as a trait.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2023

    The process is so easy. I love, love, love this app. The people are so nice and understanding. I definitely recommend. Each car I rented was clean, in great condition and made my trips very comfortable. My favorite part is that you can contact the owner if you have questions, need more time, etc. I love it.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 16, 2023

    The experience of riding in a luxury car made my vacation experience so much smoother! I appreciate the hospitality of the owner and fast replies, and the drop off and pick up went smooth as well. The car itself was awesome, we only had to put gas in it once, and had no problems with it. I will be booking again!

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2023

    Excellent experience. The hosts were there every step of the way to ensure a great and safe trip! The vehicle was clean and and in great running order. It was exactly the vehicle we needed for our trip! Check in and check out was easy and hassle free. The hosts checked in every now and then to make sure the trip was going well! Would recommend Rocky Road Rentals for anyone’s next Montana get away!

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    Punctuality & Speed

    Reviewed Nov. 16, 2023

    Literally enjoyable vehicle. The Maverick truck with the beautiful blue color, was so smooth. I booked this truck to go to my brother's last football game with kids for only 3 days. We ended up extending the rental just because we loved it. Spacious. Clean. And to top it off our host Andries was so cool and gave no problems. Can’t wait to try out his other vehicles.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2023

    My 1st experience using TURO. Excellent! The process was seamless and the vehicle, as described by the host, phenomenal. No issues! The host was patient and periodically helped walk me through the process. I really appreciated having the vehicle available at the airport as this saved me significant time and aggravation waiting for hours as I have several times in the past in car rental lines at the airport.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2023

    First time renting from Turo. Our experience was very good, seamless. I did have a question at one point and the host was very helpful. I was able to get ahold of him right away and was very pleasant. I would definitely recommend turo to a friend and will use them again.

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    Sales & MarketingOnline & AppStaff

    Reviewed Nov. 16, 2023

    I loved everything about the app. It was easy and explained everything very well! I would use this app over any company that rents vehicles! Thank you for the amazing experience. We had not one issue with the vehicle. Thanks. Will use again next time we rent a vehicle! I would suggest using Turo every time.

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    Verified purchase

    Reviewed Nov. 16, 2023

    My first time trying this app was a great experience, starting with the host I had. His car was nice, clean, and he was a delight to rent from and work with. Working on Turo was easy too. Would definitely recommend to people as of my first time using it.

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    Verified purchase

    Reviewed Nov. 16, 2023

    I just want to thank Kolton for getting his car to the airport earlier than what normal rental car pick up time!! The generosity of Kolton was way beyond expected as my husband & I have never rented a car before!! Most definitely will recommend Turo to friends and family and most definitely will recommend they get ahold Kolton to see if his car is available!!

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    Verified purchase

    Reviewed Nov. 16, 2023

    I was slightly apprehensive about using Turo for the first time but found my experience to wonderfully exceed my expectations. The reservation process was simple and my host was wonderful at communicating which provided us with a carefree getaway. I will definitely use Turo for my car rental needs in the future!

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    Verified purchase

    Reviewed Nov. 16, 2023

    I had never used Turo before but decided to try it on a recent trip. It was great and saved me a lot of money over renting a car! I was able to reserve a car that is the same as what I have at home, so even though I wasn't familiar with driving in the area, I didn't also have to learn a new vehicle.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 16, 2023

    Excellent car and excellent over all experience. Highly recommend to others. Car was clean. Car was great to drive. Communication was excellent overall.

    Instructions were very clear on what needs to be done. Very pleasant experience. Car was super from inside.

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    Verified purchase

    Reviewed Nov. 16, 2023

    Each time we have used Turo the process is as simple as could be. The selection process is great. Working with the vehicle owners is always great too. They have had the car ready and clean to enjoy during our stay. I will continue to use Turo for any vacations.

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    Verified purchase

    Reviewed Nov. 16, 2023

    My first Turo trip was an awesome experience! I got to drive one of my favorite cars, the Corvette C7 Stingray & I treated like it was mine. I respected the owner's car & brought it back with a full tank of gas. Definitely gonna rent more cars to try out in the future.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Nov. 16, 2023

    The app itself is expensive. It’s only good if wanting a short term rental for a couple days but long term wise it’s too costly. I’ve only used the same host 3 times. I know it’s not her. It’s the trip fee. Why do the trip fee have to cost just as much as the car daily? I be looking to rent long term. Who wants to pay over $150 a day for a car long term wise? The prices are never consistent. The third time I rented with Turo the trip fee was $50 more than when I booked the first time? Same car but why is it costing more the more I come back?

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    Verified purchase
    Customer ServiceRefunds & PayoutsTimeliness

    Reviewed Nov. 16, 2023

    It was so smooth from the start to finish. We picked up the car at a convenient location, returned it to the airport and the host communicated well with us! It’s easier than renting from the large corporations and no lines to deal with at the airport. Also there is flexibility in Turo if you communicate with your host. We changed our pick up location without a problem. The host responded within minutes of my message to him making it so convenient.

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    TechPriceRefunds & PayoutsRates

    Reviewed Nov. 16, 2023

    I had a car that I want to extend my usage and apparently I was unable to. It got rebooked by another customer. I tried to book another car, the one day rate was outrageous, almost the same amount of what I paid for 3 days. If you go to Enterprise, or Budget etc and you want to extend the contract and the car is not available they will honor your rate… I have done more research and reality is the big company’s as mentioned before are woke, rates are getting more competitive. After you factor in Turo’s trip fee, my friends, it’s cheaper to go with the big companies. This will be my last time renting with Turo.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 16, 2023

    I have rented 3 cars using Turo. All 3 times, the process was fast and easy. Never an issue, and always great communication. I was able to find a large selection of vehicles, and the cars have been in great working order. I wish I would have started using Turo earlier, I would have saved a lot of headaches and money.

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    PriceStaffRates

    Reviewed Nov. 16, 2023

    Karen was delightful to work with - responsive, helpful and flexible. Despite changing my reservation twice, she was able to accommodate me and got right back to me. The car was clean, reasonably priced and spacious. And we had unlimited mileage. I would recommend Karen to anyone who’s renting in Lihue, HI.

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    Verified purchase

    Reviewed Nov. 16, 2023

    First no storefront location! Picking/Delivering vehicle on side of road in New Orleans! Horrible!!! Extra tax fees and processing fees after going over mileage is a big rip off to renters. If vehicle is returned back with more gas than originally picked up a credit need to be given back to renters. Reporting to Better Business Bureau.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2023

    I rented a Mercedes-Benz Sprinter van for our annual golf tournament in Vegas this year. This van was above and beyond our expectations! The host went all out to ensure that we knew about all the features and amenities. The van drove superb and the host was very responsive with communication.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2023

    I had an amazing experience using Turo. The person I rented the car from was outstanding and his vehicle was practically brand new. He had provided us with waters, phone chargers, and gum just to make things a little easier and more convenient. I will definitely be back as a customer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2023

    The car was clean and super fun to drive. Especially love the host. Adam was very kind and responds quickly. I would highly recommend renting this car for your next vacation. Everything went smooth, and I was happy to learn about Turo. I’m even thinking of possibly renting my own vehicle.

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    Customer Service

    Reviewed Nov. 16, 2023

    The experience was good, the car is really clean and the service is really reliable and I found my car on time, I congratulate you. I have a problem now because I can't re-rent the car with you, I need to know what happened. I called you on the phone and they said we would resolve the issue, but that never happened.

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    PriceStaffRates

    Reviewed Nov. 16, 2023

    Everything went very well and I couldn't have booked a better car to celebrate my boyfriend birthday!! I was very pleased. We had a great time and definitely will book again. The pricing for such a high priced vehicle was SUPERB!!! The hostess Peak is the absolute sweetest and very professional!

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    Reviewed Nov. 16, 2023

    My first booking was cancelled because the owner of the car I wanted had a recall on his car so Turo wouldn’t let him rent it. I appreciated the safety concerns but left me searching for another booking last minute. The booking went fine but my final total was over $100 more than my estimated total I was given at booking. Doesn’t feel like anyone at Turo is policing this. All and all, I really like the concept and the variety of cars available but Turo needs to do a better job of making sure total fees stay closer to estimated amounts. I am on the fence as to whether I will use again or not.

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    MaintenanceStaff

    Reviewed Nov. 16, 2023

    Derek was amazing! He is very communicative. The car was basically brand new, super clean, and smelled so good. Filling up the tank did not break the bank at all. Smooth ride. I will definitely recommend and will be going through Derek for a rental. Great location for pick up, and drop off.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2023

    I can’t say enough good things about Turo and Ali **, our contact. Our plane landed about 1215 am in Knoxville. We needed to drive to Gatlinburg which was 30 miles away. At that time of day, car rental agencies were closed. We could not find even an Uber driver. Ali brought a car to curbside at the airport at 1:00 am. Car was great. Service was quick and efficient. Ali was always available by phone. I will definitely use Turo again the next time we travel! Great experience!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2023

    I rented the Altima, it drove very Smooth. Dominic was very communicative and quick to respond if needed! He was very Helpful as this was my first turo rental, will use again! The vehicle was clean and ready. I arrived early, Dominic was there to help me modify my ride and get me ready asap for my rental.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2023

    My first time using an vehicle renting app, and to my surprise, it was awesome! This experience have me not looking ever to rent from another car rental site again! The cleanliness of the vehicle was superb! The owner takes great care of the business and customer service. Quick response and answers questions thoroughly. Keep up the wonderful experiences!

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    Staff

    Reviewed Nov. 15, 2023

    The vehicle was as described. I am new to the Turo experience but if Darius is representative of other hosts I will certainly be using Turo for my next trip! Caravan was as described, host was gracious, and my trip was worry-free. Thank you, and I look forward to booking with you again.

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    Sales & Marketing

    Reviewed Nov. 15, 2023

    Very easy and reliable experience throughout the entire rental! Owner was very nice and communicative the entire time! He even went as far as sending me a discount for the next trip, he really went above and beyond! I would 100% continue to rent through this individual and express the same feelings towards renting through Turo!

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    Staff

    Reviewed Nov. 15, 2023

    We had a really good trip and did not have any problems with the vehicle. It does not have a backup camera which I realized I am really spoiled to! The owner was super responsive and really accommodating and responsive. The vehicle was very clean and drove well. I really love using Turo to rent vehicles. I will not go back to renting cars from car rental places. Thank you so much!

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    Customer Service

    Reviewed Nov. 15, 2023

    This is my first time using this rental car service and I will definitely be renting again. The vehicle was clean and drove very smooth. Perfect communication from Ikea. I enjoyed my 3 day trip to spend with my family that I haven’t seen in a long time. Thank you!

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    Punctuality & Speed

    Reviewed Nov. 15, 2023

    The process of renting the vehicle was smooth and hassle free. The host was extremely nice and made me feel very comfortable with the rental. Host was very prompt in answering any question during the whole trip. Would definitely recommend to family and friends and also will definitely use for myself again in future.

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    Staff

    Reviewed Nov. 15, 2023

    This is a true Texas truck. Ford tough, raised, clean, and has all the latest car technology. The front window is cracked, but it will not hamper the driver's line of sight. Owner was very responsive and provided pick-up and drop off details for me as I am a first time user. I enjoyed it!

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    Customer ServicePriceStaffBilling

    Reviewed Nov. 15, 2023

    I just received a call from Turo stating that they wanted to charge my credit card 500$ due to damage. I was in no accident nor were there any mishaps. The damage is apparently a nick on the windshield on the passenger side. Imperceptible in photographs, apparently. Claim agent said it looked like it might be present in the host's drop off pictures. Attempt to charge my cc failed as Capital One thought it was scammy, I agree. Your move Turo, I’m about to be done.

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    Reviewed Nov. 15, 2023

    This was my first Turo rental. Easiest rental experience. Walked out of baggage claim to the car. I doubt if I will ever go back to renting a car from the counter ever again. I would recommend this service to anyone traveling to not have to deal with a corporation ever again.

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    Reviewed Nov. 15, 2023

    Turo is an easy way to rent a vehicle. Provides more variety renting through Turo and knowing exactly what you’re going to get when choosing a vehicle. Also like that you are able to communicate with your host prior and during your trip. I definitely prefer over typical rental car companies.

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    Staff

    Reviewed Nov. 15, 2023

    I’m pleased to say I am always satisfied when doing business with Williams I always rent vehicles through Williams Toyota. They have reliable service, very professional, and most of all good business skills. Their cars are in excellent condition, I’ve never had a problem when renting from Williams Toyota. Every time I go on the Turo app I rent from Williams. I’m a very pleased and satisfied customer, I will continue working with Williams Toyota!!!

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    PriceRefunds & PayoutsRates

    Reviewed Nov. 15, 2023

    I rented the vehicle for a family trip for six passengers: four adults and two kids. The vehicle was perfect, and the experience was super easy! I rented locally, so driving, picking up the vehicle, and taking it back was easy. I have rented with multiple other rental companies, and I really truly think this was better, and you get what you paid for. The price was very reasonable and cheaper than using a big-name rental company. Five stars for sure!!!

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    PriceEase of UseRates

    Reviewed Nov. 15, 2023

    Easy to use. Economical! Car selection was great and varied to each price point. Pickup and drop off at multiple locations with different options. Would recommend to friends and coworkers. Always look and compare to what the Big Rental Car companies offer. Exotic Ride Selection is top notch and can't be beat by Rental Car Companies.

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    Punctuality & Speed

    Reviewed Nov. 15, 2023

    I was on a work trip and it had to be extended. My coworker had rented a car at the beginning of the trip and since my time had to be extended, I was in desperate need of transportation quickly. I had used Turo in the past but had reserved ahead of time. I wasn’t sure if I was going to be able to get a car last minute. Turo came through! I was able to get a rental right away and no hassle!

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    Sales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Nov. 15, 2023

    I had previously signed up for Turo as an additional driver. We scheduled a trip to Scottsdale and found no rentals were available from our preferred company (last minute). I told my wife we should use Turo, and the rest is history!! The app was easy to navigate. We found a vehicle that fit our needs, and it was available last minute. The check-in process from the host was detailed and easy to understand. The check-out process was easier than that too!! I didn't know what to expect as far as documenting condition of vehicles, but the app allowed to upload all that information and more either through photos or descriptions. That took some getting used to, but we got it done. Overall, I will use this platform again should the need arise.

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    Customer ServiceContract & TermsPricePunctuality & Speed

    Reviewed Nov. 15, 2023

    I was charged an outrageous late fee for 50 minutes late even though it was a 2-day rental. I'm yet to hear back on my dispute. Second I was charged for a smoking fee and no one smoked inside of the car. I also sent a dispute. I'm yet to hear from anyone yet.

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    Price

    Reviewed Nov. 15, 2023

    Turo is the best. I rent cars from Enterprise and they want to charge $900 just to drive off the lot. I'll never go back to any other company. Turo is number one and I'll use you all from now on, matter of fact I'll be renting one hopefully for Christmas. Turo is the best.

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    Staff

    Reviewed Nov. 15, 2023

    This whole rental process was so easy!!! From pick up to return was a breeze... the owner was super nice! Car was in excellent condition... the Toyota was really clean and drove great! It was so much easier than going to a traditional car rental. I will be using Turo again for sure!

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Nov. 15, 2023

    It was so quick and easy to rent from Turo. I will never rent from Budget or Enterprise as well as Hertz ever again, thanks to this new app. It was so quick and easy, again very easy to book a car rental within a couple of miles and able to return it to the airport for only a minimal fee. It would have actually been more if I was in an Uber. Thanks again for creating this.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2023

    We had an amazing trip to Palm Springs driving around in Gustavo's vehicle. Gustavo was an amazing host who was communicative, flexible, and informative. Thank you for all that you've done to make our trip amazing. Next time I visit Palm Springs, I will give Gustavo a call to rent his vehicle again.

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    Reviewed Nov. 15, 2023

    Loved my experience! Jorge was a spectacular host! Will contact him again in the future! The Mustang was beautiful and most comfortable! It was a pleasure driving in the convertible in Florida! I will certainly recommend Jorge to my friends and family who wish to rent a car in Florida and enjoy the ride!

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    Reviewed Nov. 15, 2023

    This was our first time using Turo. My brother was very pleased the many times that he used it so I decided to give it a try. It was a very easy process. This worked out really well and I will definitely use again in the future. Motor City rides is a class act that accommodated our needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 15, 2023

    This was my 1st experience with Turo and I have to see I was extremely impressed. It was easy and I had an excellent experience with my host Jimmie **. He was very helpful. Responded quickly. Answered all my questions. I will use Turo again and will recommend to friends and family.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 15, 2023

    Renting a car proved to be a seamless and enjoyable experience, thanks to the impeccable service provided. The vehicle exceeded expectations, delivering a perfect blend of comfort and functionality throughout my rental period. From start to finish, communication with the rental agency was outstanding, ensuring a smooth and hassle-free process.

    The pickup and drop-off procedures were particularly noteworthy, marked by their simplicity and efficiency. Clear instructions and responsive communication facilitated a quick and stress-free transition, allowing me to focus on enjoying the journey rather than navigating bureaucratic hurdles. The rental staff demonstrated professionalism and courtesy, contributing significantly to the overall positive experience.

    The condition of the car itself was impeccable, reflecting a commitment to vehicle maintenance and customer satisfaction. The interior was clean, and the vehicle performed flawlessly, providing a reliable and comfortable means of transportation. In conclusion, my car rental experience was characterized by perfection in every aspect. Exceptional communication, effortless pickup and drop-off, and a top-notch vehicle combined to create a memorable and stress-free journey. I would undoubtedly recommend this rental service to others based on the outstanding quality of their service and vehicles.

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    Staff

    Reviewed Nov. 15, 2023

    I had a great experience. A beautiful journey. The car was clean and handled excellent. It was a hybrid so being able to switch to different power sources made it real real fun and I recommend anybody and the whole process takes under 10-15 minutes. There's so many choices to pick from. I mean you got Mercedes Benzes, you have weekend cars, you have trucks, you have family vehicles. It's just it's incredible how you package that. Thank you so much. To all looking for a weekend situation with a car to go through Turo.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Nov. 15, 2023

    Juan was a lifesaver. He came and picked me up at airport. Took me to his car. Was quick and easy transaction. Car was newer model and very clean. Rental had very generous mileage allowance. Then when I returned it he gave me an address. I met him and he took me back to airport. Very nice guy. Enjoyed talking to him. Great Job!!

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    StaffEase of Use

    Reviewed Nov. 15, 2023

    This is a very user friendly platform. The last 3 trips my wife and I have went on we used Turo and have been pleased. I would much rather give my money to an individual than a large corporation. The vehicle selection is vast and can accommodate what you are looking for, either a convertible for the beach or a 4 door for your elderly parents to ride in with you. We will be using this again.

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    PriceStaffRates

    Reviewed Nov. 14, 2023

    The ease in finding and booking a car is amazing. You pay 1/3 of what the big car rental places charge. Jeff was so accommodating by dropping off the car and picking it up at the end. I can’t say enough good things to describe my experience with Turo. They have an incredible selection of vehicles to choose from at rates that will surprise you. They

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    PriceRates

    Reviewed Nov. 14, 2023

    This was my first time using Turo and I was really impressed at how easy it was to set up and how convenient it was to pick up and drop off vehicle. I have rented from the big brands for years and the price I paid was way cheaper with Turo. I would highly recommend trying Turo.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 14, 2023

    Joseph was a great host who responded to any questions quickly. The vehicle itself was amazing and would highly recommend to anyone. The vehicle was very clean and well kept on the inside but had not been washed on the exterior due to the recent weather. Nonetheless, the performance of the vehicle was out of this world.

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    Staff

    Reviewed Nov. 14, 2023

    We thoroughly enjoyed the Tesla! And the Hosts were excellent! Very helpful and responsive! Highly recommend! We definitely will return when we return to Utah, It was Fun to drive an electric vehicle, the Hosts were extremely informative as to how the car works, and we’re always there for questions!

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    PriceStaff

    Reviewed Nov. 14, 2023

    It is a great, smooth experience, Immaculate and professional. The owner was responsive and easy to deal with. The Truck was spacious. Three comfortable rows, three full rows of comfort. I would definitely book again. I love Turo, so much cheaper than the rental car companies. No lines and so easy

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    CoverageRefunds & Payouts

    Reviewed Nov. 14, 2023

    I spent over $1500 in Turo and that meant nothing the minor damage was caused by someone bumping the car when while I was either at work or at home. I had the car for 42 days. The host was great but the way they do insurance is **. They will still make you pay out of pocket even if you pay for insurance

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    Reviewed Nov. 14, 2023

    I have been using Turo for some years now. A lot better than some of the other rental services, especially the ease of renting a vehicle and returning the vehicle. No deposit required is great compared to other services I've used since they can take a long time to return your deposit. However, there's always room for improvement. The accuracy of the car rental pictures could be better. Overall, good experience throughout the years!

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    Staff

    Reviewed Nov. 14, 2023

    Great experience and wonderful interaction with the vehicle owner, everything was as expected and such a good experience. Everyone was wonderful and so helpful and I was glad that it was such an easy pickup and drop off experience. Would definitely recommend it to friends and family. Looking forward to more rentals in the future. The vehicle was exactly how it was explained. Such a great vehicle to have while on vacation. Thanks.

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    Customer ServiceRefunds & Payouts

    Reviewed Nov. 14, 2023

    Chris is a great host and I truly appreciate him. The car was clean and well maintained the host always responded on time. He allowed me to extend it when I needed to. Getting the car was convenient and also returning it. I would definitely use Turo and recommend Chris again. Thanks Turo and Chris.

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    Staff

    Reviewed Nov. 14, 2023

    Our trip went very smooth thanks to Shivam. Shivam was a very communicative host, and the vehicle was easy to find and in good shape. We were able to drive in the wet conditions no problem. Drop off was easy and his 330i was excellent for our trip. Would recommend - 5 stars.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 14, 2023

    The owner was quick to respond to any questions. Gave me a lot of help finding the car. Everything was clean and in good condition. Car ran fine. Getting in and out of parking was easy. Everything on the car worked good. Other than a few dings on the windshield.

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    Sales & MarketingPricePunctuality & Speed

    Reviewed Nov. 14, 2023

    It was a smooth transition, easy, convenient!! I would recommend and will use them again. I do wish it was a little cheaper. The fees add up quickly and more discounts but overall a great deal experience!

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    Staff

    Reviewed Nov. 14, 2023

    Great first experience with Turo and Andrew!! Efficient and and very convenient. Will definitely utilize Turo anytime I need a rental car. Pick up and drop off were a breeze. Excellent instructions provided. Better experience than I thought and more convenient than a rental car company. Picking up and dropping off at the airport was great.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Nov. 14, 2023

    Great customer service, the owner was very courteous. We forgot our back pack in the trunk and the owner was able to meet us and return it. Very polite and respectful. I would recommend renting this vehicle. The car sounds great and has a lot of power. If you want a great experience I recommend driving it.

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    Refunds & Payouts

    Reviewed Nov. 14, 2023

    Everything was great except for the drop-off and pickup location. Orlando is a big airport and I had to go an unwanted distance to get to my ride. It would’ve been much better to pickup and drop off at the airport. When I went to Cali the car was there and I returned it with no problems. This last trip I had to worry about getting to the car and how I was getting back to the airport when I dropped it off.

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    Customer Service

    Reviewed Nov. 14, 2023

    This was our first time using Turo and we were extremely happy with the way everything went. Marcus made pick up and drop off very easy communication was great and the Yukon was clean and well maintained as expected and we were able to add a car seat to the rental to avoid carrying one on the plane which made things much easier. I would highly recommend using Marcus for your next trip to the Phoenix area.

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    Tech

    Reviewed Nov. 14, 2023

    I planned my business trip this past week and needed a last minute car, so I chose to work with Turo as my provider. I’m glad I did so. Kasandra B. provided exactly what she said she would provide, quality-wise. She made the whole experience as easy and enjoyable as possible for me. I would Highly recommend her to anyone if you’re in the Phoenix, Arizona area and need a host for your trip.

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    Reviewed Nov. 14, 2023

    Everything went well with the trip smooth ride. Car was actually as described. Heater and AC worked perfect. Gas saver. Will book again. Turo has been wonderful with me and treated me as if I was family. It actually better than other renter companies. I will definitely recommend Turo to all my friends and family.

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    Reviewed Nov. 14, 2023

    This is my second time renting from Turo and I will never rent any other way! Kavita was GREAT to deal with. Picking up the car off the airport is the BEST way to go!! LOVED it! So much easier than fighting the ramp. I have recommended to all my friends turo. I work in an emergency room, so the word is out! Thank you and I will see you on my next trip!

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    Staff

    Reviewed Nov. 14, 2023

    Jonathan was very helpful and responsive. The car was clean and in good repair, and the process of pickup and return was very easy. I would rent this car again, it was an economical car to rent for an out-of-town interview.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed Nov. 14, 2023

    This was my first experience with this service and app. Overall positive, communication with vehicle's owner was great, with quick response to questions and support during my trip. I had some issues navigating the app, some of which could be due to my non-familiarity with it, but it was always intuitive.

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    Staff

    Reviewed Nov. 14, 2023

    Jose was nice and very helpful though I changed the itinerary a couple of times. The minivan was very clean and was well maintained. During our 8 days of trip, the van was very reliable. Even though the car was 11 years old, it ran fine with no problem. We liked the trip and the renting car!

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    Customer ServiceStaff

    Reviewed Nov. 14, 2023

    My first reservation was cancelled a day before I was due to pick up. So when I went in to rebook, I found Jalal. He’s a nice, friendly person. He answered all my questions about the vehicle, his response time was excellent and courteous to my situation. I will rent again the next time I’m in the area.

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    Staff

    Reviewed Nov. 13, 2023

    Definity recommend Turo for your rental needs. I have used it twice now and it's been nothing but amazing experience. Highly recommended! Very Easy App to use and the cars are actually great. My rental was picked up at a location close to the airport. Conveniently located, easy access from the Orlando airport. Our host was amazing and very responsive.

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    Staff

    Reviewed Nov. 13, 2023

    Amazing car and clean in all aspects. Loved the experience of Tesla Model 3. Highly recommended for city drive. Loved the comfort. Especially it can save you a lot on gas. We personally gonna rent tesla on every trip now. Owner was sweet and helped us in every manner. Very communicative and helpful.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 13, 2023

    Tobi was an excellent host and his car was amazing, responded fast and was helpful. Had a great experience, I highly recommend to anyone in the LA area. Car was cleaned and well maintained. Next time I’m in the area I’ll rent again. Charging the car was way cheaper than putting gas.

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    CoverageSales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed Nov. 13, 2023

    We rented a Nissan Rouge and the car was great. Friendly Renter and very accommodating to our needs. Plus safe covered storage for our vehicle. The app was easy to use and very effective in finding us a short notice, reasonably priced. clean vehicle to rent for the week. Overall the experience was great and we will use Turo again in the future.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 13, 2023

    Car worked well for what we needed it for. Some of the fees seemed excessive but it worked well for a quick rental. Easy pick up and easy drop off. Good communication with the vehicle owner. I would recommend Turo to others in the future. I will prob use it again if I needed a short term car rental.

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    StaffHonesty & Transparency

    Reviewed Nov. 13, 2023

    This was my first time using Turo, honestly I can tell I had a very pleasant experience since the first moment I arrived, I felt like I was treated like family. I do highly recommend Turo, my host Elmore from Oklahoma was very helpful and accurate definitely will use this service again. Thank you very much.

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    Price

    Reviewed Nov. 13, 2023

    I had a great car, and great support from Johnathan. I’d use him again. He was there with car when he said he would be. The car was clean and fresh. The car got over 40 mpg. While I didn’t need all the miles allowed, there were enough miles to see all the popular spots people would want to see without being charged for extra miles.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2023

    Excellent host (Myline) Smooth trip, very quick replies and a wonderful help during our trip. Everything was exactly as described. Because of this rental, we had an awesome vacation on the island of Maui Hawaii. The instructions for pick up and drop off were clear and precise. The vehicle was exactly as described, clean and trouble free throughout our entire rental time in which we agreed upon. I would highly recommend to all of my friends and family members in the future.

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    Customer ServiceStaffTimelinessValue

    Reviewed Nov. 13, 2023

    This was probably the easiest and most pleasant rental car experience I have ever had. It was a great value, easy pick up and drop off, excellent car, extremely responsive owner. Couldn't be happier with the entire experience. No more big rental car agencies for me!! The best part was the responsiveness of the owner of the vehicle. I contacted him on several occasions with questions related to the process and he responded within minutes. Thanks Brian!!

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    Reviewed Nov. 13, 2023

    My car rental experience with Turo was great. I was a bit overwhelmed at first, but only because it was my first car rental ever. The car was clean and as described. Will be a Turo user again. Loved that it came with unlimited miles, so no worrying about trips!

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    PriceStaffRates

    Reviewed Nov. 13, 2023

    Turo was easy to book and use. My host, Jon H., was very responsive and communicative. The car was at a VERY reasonable price + fees. A mistake on my part was not researching the car because I was unfamiliar with a lot of functions. Otherwise, it was an affordable way to travel and try out new cars!

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    Customer Service

    Reviewed Nov. 13, 2023

    It was my first time using Turo and it was an easy and convenient way to rent a car. I will definitely use it again and recommend to others! The car was easy to find at the airport. It was clean and had great gas mileage. Good communication and easy to return.

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    Staff

    Reviewed Nov. 13, 2023

    Joshua and his team were very Professional and had my vehicle cleaned and ready to go. Joshua was flexible and allowed me to pick up the vehicle earlier than my initial reservation time. My pick-up and drop-off location was great, plenty of parking spaces. The area where they were located was 15 mins from my house. So convenient. Great selection of luxury vehicles to choose from.

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    Price

    Reviewed Nov. 13, 2023

    Being charged a “pet fee” of $150 when I’m allergic to dogs and cats! The pictures so VERY LITTLE HAIR in the car and again… I’m allergic to dogs and cats. So being charged $150 when the owner is just going to pocket the money and go to a $2 vacuum and will pocket the rest. I’m being charged more to clean the car than the actual rental itself. Beyond frustrated.

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    Reviewed Nov. 13, 2023

    I really appreciate Skyler as a host. He worked with us to make sure it was easy to pick up the car. We didn’t have to go to airport since we were in town. It was a short walk to pick up the car. When we returned car he took us to the airport. This was a pleasant surprise. Great experience.

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    StaffEase of Use

    Reviewed Nov. 13, 2023

    Our host was great. Very accommodating and responsive. We enjoyed the car. It carried us smoothly over the rivers and through the mountain sides of upstate New York. That Little Red Fiat took where we need to go with ease. The Turo rental process was very user friendly. We will definitely use it again the next time we rent a car.

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    Staff

    Reviewed Nov. 13, 2023

    Vini really knows how to run a rental car business. Professional, knowledgeable and provides an excellent and safe car for his clients. Would rent from him again and I highly recommend that others do the same. He provided a Ford Fiesta for our use and it was in excellent condition and drove like a dream.

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    Staff

    Reviewed Nov. 13, 2023

    Car was Clean and Seemed well maintained. Vehicle was Easy access and easy pick up and delivery. Mike was a Great host! Responsive to questions in timely manner. Provided money for the parking lot ticket and bottled drinking water! I will book again on future trips! Thank you for a great experience!

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    Customer ServicePriceStaffEase of UseRates

    Reviewed Nov. 13, 2023

    This was my first time using the Turo service. It was very easy to navigate, the pictures and descriptions were very accurate, and the pricing was very easy to see. The person whose vehicle I rented was very helpful and had great communication. I will definitely be using this service again and recommending to friends.

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    Customer Service

    Reviewed Nov. 13, 2023

    Trip went well and the communication was top notch!! I had some questions and they were answered almost immediately. The pick up and drop off was super easy. The van was spotless when we received it and it was returned in the same way we found it. Directions were very clear as to what our expectations were and the ease of the transaction was tremendous.

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    PricePunctuality & Speed

    Reviewed Nov. 13, 2023

    Smooth transition picking up and dropping off. Clean cars. They run and ride good. I just wish they had a late grace period like a 30 minute to 1 hour time limit without being charged for a whole entire day. They offer that at other pick up location and needs to add more mileage. But other than that everything is good.

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    Customer ServiceSales & MarketingOnline & AppRates

    Reviewed Nov. 13, 2023

    Process was easy, good communication with the car owner, nice car, and reasonable rental rate. The app walked me through the entire process. Overall, a very good experience. Would definitely recommend!

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    Punctuality & SpeedStaff

    Reviewed Nov. 13, 2023

    Using Turo for the first time, I had an awesome trip, my host Daniel was exceptionally helpful, and answered all questions promptly within a few minutes. The car was clean, and the ride was really awesome and good on gas. Unfortunately, I had an emergency come up and had to cut short my trip. My host was very understanding. I definitely will use Turo again. Thank you, Turo.

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    Price

    Reviewed Nov. 13, 2023

    The owner provided clear instructions and an accurate description of the vehicle. Booking choices were plentiful. The car was clean and in a great location. Having both virtual check in and return was an added bonus. Using Turo was cost effective. I have recommended using the service to others. My next vacation includes another Turo rental in a different city.

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    Customer ServiceStaff

    Reviewed Nov. 13, 2023

    First time user of Turo, Anthony was on top of communications, he was always ready to support if needed, The van was great! It was clean and was very easy to pick up and drop off. I did have trouble with app to get second driver uploaded, however I will use Turo again.

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    PriceStaffRates

    Reviewed Nov. 12, 2023

    I initially attempted to go through Expedia to rent a vehicle and I found a great price. But, after I was informed about Turo, I now know that I will use this service instead. I love the price compared to other rental car companies, the car was perfect, and the representative of the car was very helpful when I needed more time to return the vehicle. I greatly appreciate this service.

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    Customer Service

    Reviewed Nov. 12, 2023

    This is the first time I’ve used Turo and was slightly skeptical. I’m a believer now. The handoff of the car at the airport was flawless. The communication from the vehicle's owner was over the top wonderful. The drop off was easy. I was impressed with the quality of the vehicle. All in all the great experience.

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    Staff

    Reviewed Nov. 12, 2023

    Ease of requesting car and extended rental. The choice of cars was great. Staff was helpful when picking up car and it was easy when we dropped it off. We will use Turo for any future rentals, hoping they are available whereever we go. We will recommend Turo to our family and friends.

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    Customer ServiceRefunds & Payouts

    Reviewed Nov. 12, 2023

    It was Awesome. Edward was great with his response to emails. Got their car was ready. I had No Problems whatsoever. I sure will use Mr. ** again. A lot easier than I was Expecting. Enterprise will never get my money again. I will sure recommend Turo to my Friends and Family and anyone.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2023

    Chuck R had amazing customer service and made my first experience with Turo very smooth. I was at ease with the experience with everything I needed to know explained. The Ford Escape was a dream to drive. It was very clean. I will always consider Turo when I need to rent a vehicle.

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    Customer ServiceSales & MarketingOnline & AppBillingTransparency

    Reviewed Nov. 12, 2023

    Using Turo was an enjoyable experience all the way around. The ease of payment, quickness of response from renter, and ease of being able to find the vehicle we need it are three of the best attributes of the app. The fact that we could stay in contact with the person we rented the car from to give them updates on any delays or advancements of our trip was wonderful.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com