Turo Reviews

Vehicle was very clean. Host was great and let me extend a day with no problem. Will be renting again soon. The vehicle was very spacious and clean. No problems. Host was willing to bring vehicle as close as possible for us. This vehicle is a great drive with excellent acceleration.

Richard is a great host. He made pick up and drop off easy, and the Bronco is awesome. What a blast to drive. It was the perfect SUV for us (wife and two young boys) to drive for the week. Richard is very easy to deal with and replies quickly.

Great experience with Turo. If you don’t mind driving a little to pick up the car, Turo is extremely convenient to pick up and go without hassle. I prefer using Turo over any other rental company. Highly recommend! I hope more people are able to provide cars on Turo so there’s more selection. Otherwise I am very happy to use Turo.

As a first time user of Turo, I’ve become a promoter. The process the host had for our car was seamless, simple, and direct. Turo was recommended to me by a friend that said he was a host at one time and he enjoyed hosting, which piqued my curiosity. If they make it easy for the hosts, how good can it be for the guests? Well, apparently really good. Turo has stark contrast to the shambles of the car rental industry. I will be using it again.

I have been using Turo for a few months now and I can say I stopped all the rental car places because Of them. Great cars, great selection and prices are amazing as well. I'm a stick with them. I haven't had any issues with them. I set the date and time and the car is there. The instructions and everything about the car is in the app as well. And this really great people.

This was my first completed trip using Turo. First time I booked, got cancelled by the host. Yet the host I rebooked with was welcoming and very organized. Gave a video to make sure the driver was comfortable before their drive. Would highly recommend a friend to use Turo to book a car and would recommend the host I used.

This was my first time using Turo and I would use it again hopefully from the same owner of this car. It was a 2013 Toyota Prius. The gas mileage was excellent. The ride was very good. The car was in great shape. It’s good to rent from someone you can trust to keep the car in shape so you don’t break down and this is very important. Being a female it’s twice as important. Thank you Ron and thank you Turo for the excellent experience I had renting from Turo.

I began using Turo to try out different Tesla models to experience what those cars are all about. I've since then started using the service to replace traditional car rental companies for family vacations. Great service, awesome selection, it's so easy to rent. Any time there were issues Turo rectified quickly.

This was our first time using Turo and it was way beyond our expectations. No problems at all, very convenient, car was clean and beautiful. Our host was very responsive and helpful. We will always use Turo from now on. So much easier than using a regular rental agency. I would give them TEN stars!!

I have rented through Turo for a while. I have had the greatest experience with communication with the owners of their cars. The cars have been exactly as they on the website. The cars are clean, no damages and good on gas milage. I have told many of friends and family as well as my son who told me about renting through Turo. Thank you.

It was easy to locate the owner and it was easy access the car, information was clear. The car was clean inside and out and the return went smoothly. The only thing I would recommend is that the owner check the mirror on the driver's side. It couldn't be controlled from inside the car.

Erick is excellent to work with and the rental vehicle, A Jeep Grand Cherokee Limited X was in perfect shape and a top end 4x4. This is the second time I have rented this car and will attempt to rent it again when I am back in the area. I only rent quality cars and this definitely meets that criteria.

Car had a cracked windshield upon pickup, that got worse throughout the trip. We were driving in a snowstorm, and because of the cracked windshield, the defrosted wasn’t working. It was incredibly unsafe. While I appreciate that our rental car wasn’t canceled because of the cracked windshield (because then we would have been stuck without a rental car), if I had gotten a rental car through a standard rental service, this wouldn’t have happened because Hertz (or whomever) would have given me a safe car to drive. Because of how the Turo system is set up, I cannot ask for money back from Turo, only from the host, which is very uncomfortable for me to do so.

The description of the vehicle was accurate. Great communication with the owner. Directions to find the vehicle were easy to understand. Vehicle was clean and very comfortable. I had no issues and any questions that did come up the owner was quick to reply. I would definitely rent from them again.

My family trip went very well. Davi quickly responded to any questions and made my first Turo experience GREAT. The vehicle was clean and well maintained. It was a very smooth ride. The pick up and return process was a smooth transition. I was very comfortable in this vehicle. Definitely a winner.

Buying a snowblower can be difficult and expensive. New ones will cost arms & legs for a real 2 stage snowblower with an engine which has at least 9 horsepower or higher. So, I began looking for a cheaper option of getting a 2nd hand snowblower. They comes in at an attractive price tag but with very little information on the condition along with all purchase needing to be picked up. With a big machine like that needs either cargo van or truck to be able to move which I do not have. In order for this to work I had to rent a cargo van or truck and finding a cheap rental meant that I had to drive out of way a bit to get a good deal and which I did. I drove down south about 1 hour to rent a cargo van through a Turo and had to go pickup the snowblower from nice gentlemen about 40 min north of my home. So, it took me entire morning on a Thanksgiving day to do it with help of my brother.

We rented a car for 5 people in Denver to explore the mountains during snowy/rainy season. The process started smooth, and the car was great. Upon return we left accidentally left 3-4 pieces of plastic from gas station candy and no other debris or trash. It snowed on and off the whole trip. We didn't eat in the car, nor leave any sticky or soda type spills. The rubber floor mats were very dirty from the in and out of the rain and mud, but nothing to do with the carpets or seats or anything permanent structure of the car. The floor mats would have required being sprayed off no matter how MORE careful we already could be. We tried to make sure ONLY dirty boots touched the rubber floor mats ONLY. We were erroneously charged $150 even tho we didn't do anything beyond normal. VERY careful use. Totally inappropriate.

Good experience. A little uneasy about liability as car showed up with dents and scratches and possible brake/steering issues. Turo host was incredibly attentive and responsive no issues. Just wish there was more clarity around the condition of the vehicle to provide peace of mind as a driver/renter that I’m not having to get into some dispute. Host was super cool so no issues for me thank goodness.

Renting from Turo was great. The host were great and Turo's customer service was great. I will definitely rent again. I would also recommend renting for leisure or business. I love that they allow you to rent a variety of vehicles. They're one of the best rental car services in the industry.

The gorgeous Corvette turned heads wherever we went and was a hit with everyone. A blast to drive. My son is a huge Corvette fan and was more excited about driving around in the car than the trip itself. Great ride, smooth transaction, great communication with the owner. Way better than a generic rental at the airport. Fantastic experience overall.

My first experience with Turo went okay. The pick up site was easy to find. The only bump was the vehicle owner instructing me to fill up gas tank before return of car when I paid extra not to have to worry about it. Bad thing was the pick up/drop off point was a gas station so prepay not needed!

This was my first time renting a car online, the Turo app was quick and very accommodating. The cars and pricing were exactly as stated “No Hidden Fees.” Thanks Turo. I had a great experience. When it came to extending my trip the process was very quick and easy.

This was my first experience based on a friend who had used it on a trip that he took. Might I say, impressive. Everything was flawless from beginning to end. I'll be recommending this service to all of my friends. I sure hope it works this flawlessly on my next trip in January to Oahu.

Host was very flexible and responsive! Turo provided a promo code, and car was very affordable! Will definitely use again! The pick up and drop off was smooth. I didn’t realize I had to check out in the application, and message was delayed because I was already at the airport. The host and car was a great experience!

Great hosts. Great cars. Great customer service. Just love overall. Been using Turo since this June. Some trips have not been 5 stars due to late models cars and can’t forget how the price jumps when trying to modify. Also some host have lack of communication, and I think you supposed to detail a car when the car was not acceptable.

We are in and out of San Diego all the time as I own another business there. This is the first time we’ve rented through Turo and I promise you it will not be our last! The car was great. It was our first time driving an electric vehicle. It was well-maintained, and performed exactly like we expected. The gentleman who we rented from was on top of everything! Very responsive in communication and in pick up and drop off. We will be renting from you on our next trip!

The vehicle needed an oil change when we received which caused a constant worry throughout the trip. Also the vehicle had damages with the interior that caused us to be more careful with the vehicle and worried me as a driver if more damages were going to occur while the vehicle was under my care. Also to owner offered a solution to get the oil change handled but I would've came out of pocket for the repairs which is not what I intended for my trip.

This was our first time using Turo. We rented a vehicle for our Thanksgiving trip. The app was easy to use and directions were easy to follow so it kept us in good contact with the vehicle's owner. The whole process from start to finish went smoothly so we will be using Turo again in the near future.

Absolutely amazing. I couldn’t verify my ID in the app so called the customer support who sent me a link to chat support to assist with my issue. Which the handled and I was able to finish my transaction. The person vehicle I rented was amazing as well great customer service.

I was introduced to Turo through a friend. The vehicle and rental process was flawless. I used Turo for a three day fishing trip to Clear Lake, California with some friends, which is approximately 2 1/2 hours from my home. In addition, and some of the vehicle’s features, especially the auto high beam on and off was extremely beneficial for night driving through the mountain areas. I am looking forward to booking my next trip through Turo and will most definitely recommend Turo to all my family and friends.

The car was a great condition. The owner was nice and of good spirit. It was an easy-to-handle transaction. I would highly recommend this rental on Turo to anyone. The car was maintained well and there was absolutely zero issues. There was a bit of a drive to find the owner but wasn't too hard to find. It was great all around.

This was my first time using Turo. It was a very smooth process with great communication. I would definitely use them again. The car was clean and worked very well. It was delivered to me right outside of baggage claim and I was able to drop it off right outside of departure.

The host were really nice, they were easy to contact, they kept an open line of communication. The car was easy to find, no issues whatsoever! I would highly recommend them and will definitely rent from them again in the future. Also the car is great on gas! Gotta love it!

Ryan is THE all star host from beginning to end- everything was done in the most prompt and courteous way. The car was as promised and the response time to questions was nearly instantaneous. There is only one number 1 to use when having a choice and that one is Ryan and any car he might have.

I really enjoyed this rental. The owner, Jason was communicative and accommodating. The car was clean and serviced. I was able accomplish what I needed. I highly recommend. I look forward to using Jason's cars again. I am certainly glad that I discovered this site and this company. It is a lifesaver for people like me. Cudos to Turo for providing a lifeline for me and my family. Thank you for your service.

It's been awesome so far. I haven't had any major problems and any problems I had they fixed very quickly. I would definitely recommend this to my friends and my fam. I've been able to get so much done.

First time user of Turo and couldn’t be happier! After repeated service failures by the major renters, I tried Turo, I make routine runs to my property East of town and often need trucks to haul small loads there. Everything was easy, transparent, and affordable—I will NEVER rent from any other service again!

I am so very pleased with this entire program. From the very first step all the way up to renting and returning the car you. I have used this platform a couple times now, super easy to use, hosts are all very responsive and respectful so far! Great car, location, selection, and bonus options. I would definitely recommend looking here before anywhere else first!.

The car was comfortable and drove smoothly. It was clean and in good condition. The price was good, even with the insurance it was reasonable. There was only one thing my husband and I found curious; we got a message on our phones saying we were being tracked. In any case, we had a good trip.

My experience from start to finish was absolutely fantastic. Carlos & Daryana were extremely helpful in every way possible. Moreover, the Escalade was immaculate. Not to mention, easy to find the moment I arrived to my destination in Orlando, Florida. I didn't have to worry about tolls or putting fuel in the vehicle. The whole experience was very professional as expected. I'm definitely going to be a repeat customer. Thanks again Carlos & Daryana. Oliver **. Oshkosh Defense. U.S. Army Special Forces

Horrible hosts and systems. Definitely a rip off. Better off using traditional rental services. How can you charge a person for something they can't help? If you suspend my account how the hell can I pay an invoice? Just beyond dumb. I will never advise anyone to do business on Turo. Should be illegal.

The vehicle and our host were both excellent. Anytime we had questions, he was fast to respond. He was great at communicating. The vehicle ran well, got good gas mileage, and was very comfortable for the drivers and passengers. The van even had a TV, which we didn’t expect. Will rent again!

Super cool to be able to drive something different. Change your life up for a night or two. I want to save money and rent a Tesla soon! We got a Tahoe this time. I drove clients to a lunch meeting. My daughter and I took it on a shopping adventure.

Will was excellent to rent from. Even though there was an issue with a recall on the original vehicle I rented, Will gave me a replacement vehicle which was more than comparable for the same price. I do have a question about being charged by Turo an extra $31.55. I do not feel I should’ve been charged for that. Please let me know if there is a credit coming back on my card. Thank you.

The vehicle was a very good car and was a gas saver and the host was great. I always book with Eddie. He responds quickly and it easy pickup and drop off!!!! I love Turo. It’s very easy and it’s a great app to rent cars and it’s very reasonable.

This was my first time renting from this host. It was a great experience renting this car. Very attentive host. Car was great. Amazing fuel economy and has all the features a person needs for daily driving. Great communication with the host. Always responded to all my questions quickly. I will definitely rent again from this host.

Reservation #**. Vehicle reserved approximately one week early. Host advised it was in the shop but should be ready for pickup on specified date. A day prior to pickup date host called to say vehicle would not be ready. The host offered another vehicle at a higher price, but I declined. The host advised to cancel the reservation. I was charged a cancellation fee. I contacted the host who advised they would refund me the portion of the fee that they would collect from Turo. They refunded about 2/3 of the fee. The host I spoke to throughout was named Mojo and she was very courteous and professional.

Great car, super clean and as described. Host was quick to respond to my many questions. Excellent experience & looking forward to renting again. Included several adapters to charge from almost any plug. High performance, much like a sports car. Highly recommend this host and this car.

Abe was the perfect host to work with. Professional, punctual, courteous, & accommodating. Will be my go-to for business travel in the Greater Wichita Area. Multiple vehicles available, easy & hassle-free extensions, & an incredibly well-maintained fleet of quality vehicles at a price that major car rental companies can't beat.

My vehicle is getting a new engine and I've been without a vehicle for almost two months now. I stumbled upon Turo and it's been an awesome experience so far. I've rented 4 vehicles since being without my car and I've enjoyed being able to rent exotic premium vehicles for a fair rate. Easy transactions, friendly and personable host. I will definitely rent with Turo from now on.

The car was everything! I’m a lover of a beautiful Genesis! I truly enjoyed it! Makes me want to go and buy my own. Steven was great he responded to introduction text and text me the day before my trip! Which made me feel good about the transaction. I would truly recommend Steven to my family and friends.

The suv was very clean, and well maintained. The owner (host) was very nice and very accommodating. It only took me 5 minutes to get to where the vehicle was located. I mean it was just a pleasant experience from beginning to end. I would recommend this host as well as this App to anyone

Responsive, Polite, No issues with the host whatsoever. I definitely do business with him. On Turo side need to overhaul your reservation system specifically your APP is as basic as it can get, extending a trip which I have commented on that in detail, there are times people are very busy and don’t the time to spend or don’t have time to wait for the host response

I love Turo. Love the concept. Love the convenience and efficiency and choices. In my experience (5 rents in different locations), however, the single biggest problem is vehicle reliability. In my 5 rent history, 4 of them required some sort of service mid-trip (wipers that were metal-on-glass, low oil light, low tire inflation, etc). This tarnishes the Turo brand as it casts an impression of unreliability, of hassle, of safety concerns. No one has time, whether on vacation or business, to be pulling off the freeway to find a mechanic or service station to address maintenance issues.

I love the convenience of the app, no waiting in a line, choosing the car you want to drive on the trip to fit your need. Review the owner's profile/car before choosing. Specific during the selection process: like mileages, where to pick up and drop off, emergency numbers, point of contact and most importantly suggestions on where to visit if it's just a vacation in a new area. Great app!

Getting to the rental area from LAX was easy. Both vehicle acquisition and vehicle return were seamless. We enjoyed the conversation with POC doing the hand-off, and he happened to be available to help us when we had trouble finding a parking spot upon return. I will definitely book with Malibu again if I am looking for a rental in LA.

Website was great. Was easy to stroll through and re-search for vehicles and owner of vehicle was friendly. Easy to talk to you. Vehicle was in good condition in all aspects. We came Maui on a private boat and They also dropped off the vehicle to us, so that was very helpful. I would definitely. Recommend my family and friends to rent from Turo.

Great experience in having this reservation. I will definitely revisit. Justin was a great host. Easy exchange of the vehicle. The extinction of the trip was easy to do. Looking forward to rent my next vehicle from Turo. Marvelous app… which I have recommended to others. So many variety of vehicles to choose from is refreshing.

This was first time using Turo. I rented for a long weekend vacation. They included 600 free miles, which was more than enough. It was a positive experience, very easy to navigate the website, picking up and dropping off car was painless and bonus did not have to wait on long car rental lines. Cody made sure there was communication between us. Will use Turo again in the future.

Turo was very convenient, much more so than a rent a car company. Mathew was very good at communicating where & when the vehicle was available. Being able to extend our rental of the Bronco was easy. The Bronco Sport we rented was clean & well maintained. Very accommodating for our needs as a family of 4 with our luggage.

Instructions for locating vehicle and gaining access were accurate and easy to follow. Shuttle bus dropped us off right next to vehicle. Vehicle was extremely clean and nicely detailed; as nice as described and portrayed in photos. I would definitely rent this vehicle again on our next trip to Kansas City. Highly recommend!

Hello. Great experience— a learning one. I will ask more questions and be better informed. Will definitely go this route again. Our host was extremely responsive … The van served our purpose. Drove great.. Clean.. and fit all of us nicely. I loved the convenience of meeting us at the airport. Thank you.

Really nice suv! The Vehicle was in Good shape, easy to pickup and drop off this vehicle!! It literally took 5 minutes to pick up. The Vehicle gas tank was Full, clean on the inside and out Also quick responses from the owner, I will definitely use again!!!

Great car to rent! It was clean, reliable, and felt very safe. Only small issue I had was the USB ports didn't work for me. Would absolutely recommend and/or rent again if given the chance. Even got a chance to put the top down in late November! What fun drive.

Jason canceled me last min. I am very disappointed. This is not a very good business practice.. I believed he canceled the order cause someone wants to book for more money or more days.. He texted me last min that someone wanted the van in Redding for last min vehicle breakdown. I booked the van for important function that we have to attend for the group.. This is not right.. Please refund the money you charge me..

I really enjoyed the car and Bradley the host was amazing. The app was so easy to use and great for communicating. Bradley was very helpful as a host and responded quickly to any questions I had. I accidentally locked my keys in the trunk and he was willing to drive 3 hours to get me the spare key. Fortunately I was able to get in on my own. I am considering listing one of my vehicles on Turo.

All was as expected, car was great, interaction with provider was great. The only thing I can add is perhaps you could make it a bit clearer as to what the process is when returning the car. It seems I didn't discover that I had to take pictures etc till well after I had returned the vehicle.

Easy to use app, very user friendly and the whole process from searching, to booking and returning was A++++. Prices were competitive and easily beat most traditional rental agencies. Will continue to use this service. The security measures to ensure that the process goes smoothly was very well thought out and goes a long way to ensure a great experience.

We got great price. About 200.00 less than going thru a car rental company. The car ran great and was clean. The owner was very detailed and easy to communicate with. Pick up and drop off were simple. We would definitely use again when in the area. We highly recommend using.

Car was in terrible condition on the inside and minor damage on the outside with bumps and dents everywhere! It was so dirty inside I don’t think it’s ever been cleaned! But I detailed myself before returning it and he was happy I’m sure. Keep your cars clean before renting them out!

I absolutely loved the car and the host was very responsive, and I appreciate him so much, also I was having a hard time in my life and I just want to thank the host for being understanding & amazing! I would highly recommend this car! Thank you again for your time and your car.

We rented a van from Kristoffer it was perfect. No issue. Kristoffer made the process so easy and answered any questions we had. I would recommend to anyone needing a van for trip to reach out to Kristoffer. It’s a perfect vehicle for a weekend getaway. It had all features needing to keep the kids entertained.

The owner was easily contacted throughout. The car was found as pictured and easily picked up and dropped off at Palm Springs International airport. Free car wash throughout helped me keep the car clean. I plan on renting from Richard again when I return to the desert in February.

Didn’t like that the first car reserved was canceled two days prior to my trip. Reserved according to my budget. Two days prior needed to find someone else but was more expensive and farther causing us unexpected expenses. Did enjoy the trip after picking a different car but the unknown experience that someone may cancel in the last minute is not comfortable. Might try TURO again if promo code is give for a unwell first experience.

Laine was very easy to communicate with. There were several options of vehicles and the Ford Ranger seemed to be priced the best for the type of vehicle I was looking for. The pricing and description of the vehicle was accurate. She arrived promptly for drop off and pickup. Couldn't ask for anything more.

This was my first experience and I must say it was easy, convenient and amazing. I would use Turo again as well as recommend Turo. Thank you. Can wait to rent again. I hope all of the host are as Great as the one I had. The truck was clean and smooth.

Had unexpected transportation problems, my daughter recommended Turo. It was a very good solution to my situation. I had two different trips and both were excellent in service and convenience. I would refer Turo to anyone needing to rent a car. The selection of vehicles made it easy to stay within my budget. The cars I rented were clean and the pickup and drop off were efficient and effortless.

Turo has been easy to use and so far, reliable transportation at a fraction of the cost of other rental options! I appreciate people trusting me with their vehicles and I treat them as if they're my own! I look forward to finding vehicles for trips to come on turo!

Easy to use app. Tons of car selection. High end units at the right price. The Turo notifications keep you informed of any changes, discounts, and travel updates. The car pictures and description matched what I rented. The renter gave me accurate information and instructions on how to pick up and drop off the unit. I would recommend this service to my friends and family.

This was my first time using the app. I was really surprised with how fast and easy picking up my rental was. My host was very helpful and quick to answering any questions I had. They made sure my trip exceeded my needs. I will definitely be using Turo again.

This was my first time using this app and my host was GREAT.. Thanks Tim. The whole experience was great. I love how everything was easy from the search to the final checkout process. I will definitely be using this service in the future. I have also gotten a couple of people to download the app.

My experience renting from Andy has been always positive. Cars are well maintain. All you have to do is drive away. Andy is a generous, helpful. Easy to communicate with. It is great that Andy rental is very accessible and a short distance from where I am staying. Rent with confidence.

The whole process in renting a car with Turo was quick and easy from the beginning to ending. Also the price was decent and with no deposit needed. I will definitely use Turo again. The selection was good and had many price ranges and different vehicles to choose from. Also the location was I choose was near my house. There was no long waiting, just show your driver's license, take pictures of the vehicle and then be on your was. It was a great experience.

I was late returning the last vehicle I rented, and instead of sending me a BILL like any other time, my card was charged WITHOUT my permission. I understand that there was a fee that I would need to pay, and I've always paid my dues, no questions asked. However, someone working for Turo decided it was a good idea to charge my debit card without notifying me first, and now I'm in the hole. Theft? I need someone to communicate with me on this matter. I've replied to the email that stated my card was charged for the late fee, and I've heard nothing back. I need to know how this will be fixed by Turo.

This has been my absolute favorite trip. Car was fantastic, great on mileage. It was as if I drove the car right off the parking lot. It helped out so much to have this option. It was super simple to book. Whenever I needed an extension it was was easy. Vickey was just the best!

My teenage boys and I had a great experience using TURO, recommended by friends. So glad to support a family-owned small business through TURO—great vehicle, excellent communication with the owners via the app, and loved the add-on of a cooler and beach umbrella for a reasonable price. TURO was a great find!

My trip was awesome. It was for my daughter birthday, so I was able to rent a vehicle that she deemed as her dream vehicle. My host Corey was a 5 star host and his vehicle was a 5 star vehicle as well. Corey was pleasant and was easy to keep communication with. He was GREAT and I appreciate his vehicle and service.

I love this app and the people with whom I’ve worked!! It’s way cheaper than rental companies and way more personalized! I’ve already recommended to many friends who have travelled! We have rented 3 cars so far and all the owners have been super nice and easy to work with! Highly recommended!

Though all went well, the advertised day price for the car increased as I got into the deal including added delivery costs and extra insurance coverage because my insurance would not cover a private car. The car came with damage that I didn’t see right away. I took photos, but felt uncomfortable knowing I might have to somehow prove the car came with it. Overall I felt uneasy about the whole deal. Don’t think I will rent a private car again.

The experience was great until the host planted cigarettes in the pictures they took of the car to get extra money from me after I declined to extend my rental twice. I don’t even smoke cigarettes and never have! The host was very kind and the process was extremely easy. The car was great. I wiped the car down and cleaned as much as I could in rainy weather and then hours later after the return they decided to do something like that. They watched me not take any pictures because of the car's cleanliness! Why would I leave them right in the front and watch them move the car to another side without saying anything about them at the time! Ridiculous and disappointing! It really makes me not want to use the service.

This being my first using Turo, I found finding a car to meet my needs and near my location was excellent. Using the application was very user friendly. The host was punctual with delivering the car. The whole process was very professional and all interactions with the host was professional and pleasant.

This was my first Turo rental. Longtime Airbnb and VRBO user, so am good w/ the concept. App was easy to use and I found reasonable choices relatively close by. Communications w/ owner were all good - easy, super prompt. Was a little surprised that the owner is using a school lot for drop off and pick up. A bit put off by the request to return car washed for a 2-day rental, even more so given that car was not washed and inside not as clean as I would have expected but to be fair it was a last minute. Best part of the experience was drop off - Easy and the app experience was fantastic- push notifications and confirmation just when I wanted them.

I returned my vehicle a full day early and was unaware that I had to go online and submit an early return or whatnot. I don’t understand how I was not reimbursed for a full day that I was not in possession of the rental vehicle. I don’t think that it’s right or fair.

My experience using Toro was great! My host was amazing. I would definitely use the host again. Communication was on point. Directions were great, I liked that there was an address drop off therefore we didn’t have to find the car. The car options were good, I was able to have a car almost like my car at home.

I was very skeptical at first, but by looking at the reviews, I took a chance. I’m so glad that I did. My first two bookings went absolutely great! Didn’t have any problems whatsoever. I love using Turo. I just wish they had an option to drop off the car at my location. Instead of me picking it up.

There were fees that can't be explained which I let slide. But then they wanted to charge me an extra $16 for parking when he told me to park it there because he was late for pick up. He threatened to over charge me because he was upset he could not provide proof for the ticket. Then he provided a new bill for gas when I left a full tank in. He didn't report the gas till days later. When I did the math it's actually $9 and change after he drove the car using the gas to another location. Right before he threatened me to pay the $16 or he will make up a chargr for gas. Then when the $16 was denied. He also threatened to charge me going over 800 miles when I went less than 100 miles. Now, who knows what else he is going to make up. He me calling names as if he is a child. So now I am at the mercy of this guy because he has access to my card and can submit whatever claim he comes up with.

My son told me to check out Turo on my recent CA trip. I was a little hesitant at first but gave it a try. I usually use the major rental companies on my trips. Great experience with Turo. Great car, responsive host and overall ease of use. Will use Turo in the future.

I recently rented a Turo rental where my original car broke down in Ohio. I started my trip in New Jersey and needed to get back to New York by the end of my trip. When I had my original car towed back to the owner, a customer service rep told me to book a one-way trip from Ohio to New York. Then the next representative told me I’d have to return the second rental back to Ohio instead which I was not willing to do. I found a replacement car an hour away from my location which had a limit of 1,000 miles.

Awesome communication and a great automobile, would use Aaron again when I am in Charleston. It made all the difference in my trip to visit with family. Best rental experience of my life. If you are going to the Charleston SC area you would do well to deal with Aaron.

Everything went well. I had no issues extending my trip when needed and my host was very responsive. Highly recommended for anyone who is in need of a car rental. The car was clean. No mechanical issues and it was an easy transaction. I will say it was a breeze for me to get the car and I will be happy to deal with the company again if needed. Thanks a lot TURO

It was a great vehicle. Very clean, and well maintained. Maalik was most responsive and timely... He was also flexible when I asked if we could meet early at the airport. I will most definitely be using his Prius again next time I visit LA, if it’s available.

It was very easy to rent a car for the day during a recent trip. Every question was quickly answered by car owner and she was very accommodating. Car was exactly as described. It was easy for find, get into and return. Very happy with our Turo experience and will definitely use again.

Nice, clean car. Cool host. Everything went nice and professional. It was good all around. I will be getting the same car soon. I like Turo. It's perfect. I had them for over two years. I will keep this app and soon I will have a car or two on there

So, so much better than commercial rental agencies. There are no lines, instructions are clear, car is super clean, and it’s even less expensive too! This was my first experience and after this, I will definitely use Turo anytime it’s an option when I travel. I cannot say enough good things about this experience!

I’ve rented from Turo about 6x now and never had a problem. Cars are always in good running condition and what’s shown in the photos. It’s so much easier than renting from the big guys and you have way more flexibility. Also, you choose the exact car you want! No more getting to a counter and having an agent decide what you’re going to drive. Lots of cars available all around town not just the city or airport.

Have been used Turo twice, the experience is good five star. Some hiccups but nothing out of the ordinary. The price are good and the owner's response is very fast so far. The Van had several things damaged but nothing that affected the trip.

The team has been amazing!! They have helped me understand the app and also book cars when needed. I would recommend this app to anyone needing a car for a temporary amount of time. Great deal and way less hassle than rental car companies! Lots of pick up locations make it easy to get the car I need quick.

I had a wonderful time with the car, no problem at all, fairly new, economical, just the right combo. One more thing, the host was very courteous and polite. I think she went the extra mile to please. On time and made sure we were alright during the ride with the car. She dropped off at the airport and picked it up at the airport.

Rent My Wheels LLC, had amazing customer service! He made the entire experience very easy. We were traveling as a family of 6, and pickup and drop off was a very smooth process! I will definitely being use Rent My Wheels LLC again! I have recommended this company to all of my friends and family!

The service was spot on. The car was very clean, the staff was polite and communication through the app was straightforward. The amount of cars for rent is impressive and offers a lot of choices. Kudos for having so many electric cars available and giving people like me a chance to experience an EV. From pick up to drop off, the service and experience was great. Thank you to the company and hosts for your efforts.

It was super easy and efficient! The car was in perfect condition and fit our needs perfectly as well! The price was right too, it worked out great because it was a last minute decision. I will definitely consider using this car service on my next trip and I will tell my friends and family about it.

I can always count on Turo when I need to rent a vehicle. The process is quick, easy, affordable, convenient and accommodating from the beginning to the very end. I wouldn't choose any other company, but them. Such a pleasure to know that this company is reliable. The host made us feel like family and when we needed to make changes, it was easy!!!!

Absolutely the best and convenient way of renting a vehicle and very easy to set up!! This app is truly amazing! But the trip price for Turo is a lil too high. And it should be lowered or at least have some type of discount through turo when you'er a customer that rents consecutive.

Turo was super easy to use. I was not disappointed. The car I chose was the car We got. Unlike typical car rentals they didn’t sell out of the car we reserved. The car was beautiful, well kept, mechanically sound and was easy to drive. Our host was super responsive. I can say enough good things.

Vehicle owner was great with communication. The entire process was very simple. I am not a tech savvy person and was still very much able to get everything done. The vehicle ran perfectly and the check in and check process was very streamlined. I can see why people enjoy this app. So easy!

Communications was great, from setup to completion. The owner was very informative and cooperative. The instructions for pickup and return were timely and clear. A well designed service that I plan to use again. Lizzie the owner provided a great product, and even included an umbrella in the driver side door, an unexpected and positive approach.

While we live about an hour and a half away, it was worth the trip! It was so easy to get registered, pick up, and drop off the vehicle! It has never been that easy at a rental company! The speaker in the back was an added bonus. The extra touch of the bullet hole was hilarious…

Great experience with Turo...SO much better than a typical rental car agency that I will always use Turo from now on. We had a month-long rental in Kailua/Kona. Pickup and drop-off at the airport was simple - no time wasted with lines at a rental company counter. The car was great, communication with the owner was excellent.

The vehicle and host we went through were great. They communicated with us about any questions or issues we had. This was our first time using Turo, so we didn't know what to expect. It was a great experience. We will definitely use Turo again over a regular car rental company.

It was easy to find the car at the airport. The app was easy to use. The car owner was great to deal with. Returning the car was also an easy process. It was nice to not wait in the car rental lines and to be able to choose a cute car with the added bonus of a beach umbrella and beach chairs-- you don't get that option with a typical rental car.

This was the first time my wife and I used Turo. It was easy, and our host Erin was very helpful in explaining the process and how to find the car, and the car was clean and in excellent running order. Most importantly, it was a much more economical option than using a traditional rental company. Turo will definitely be the first place we check when we need a car in the future!

The car was just as expected, clean, ran great, no problems there. But I was a little taken back by the extra charges on my bill Ie. There was an 80.00 airport fee. And then I still had to pay airport parking. I didn't understand what the airport fee is about if I'm still charged 27.00 a day for parking. I wanted to support local and go this route, but by the time I paid extra fees and the hassle of finding parking at the airport to drop the car back off, I was quite frazzled and almost missed my flight. I'm not sure that I would do it again with Turo. Not sure if the money saved was worth the headache of finding and dropping off the vehicle.. or if there were even savings after the"extras". I did REALLY like that I was able to rent car seats with the car though.. That was a a HUGE relief.

This was a good experience. The car was clean & in good condition. The first week rental was complicated with taking pictures, uploading & finding the lockbox. The last two weeks was very convenient for pick up & drop off. It was easy to find did not have to jump through hoops to get my car. The owner was very friendly & when I had to do a repair, even though I did not report it online correctly I was still reimbursed since I had my receipt. I was very satisfied. The only complaint was the car was a little hard to get in & out, but that was on my part not the owner. Please look them up when you are searching for a ride. You will not be disappointed. I had to rent a car for three weeks because mine was in the shop. Turo is the way to go. It was cheaper than the other Rental companies. I am so glad my daughter told me about this App & got me signed up.

Everything went good and on schedule. The only minor issue was I had it scheduled to pick up at 8 pm and the car was parked in the parking garage for 8 hours. I had to pay for 8 hours of short term parking. I would understand 2-3 hours but not 8.

Total scam by the vehicle owner, never using Turo again. In the middle of launching ** so others can learn how shady some drivers can be as well as the Turo staff during the fraudulent claim process. My mind is absolutely blown after dealing with what I've dealt with and it was my first experience with them.

Very happy with Turo. Prompt delivery and helpful personnel to explain the newer options in the Equinox. Pick-up was also on time. I have recommended Turo to friends and family. Car was clean and handled great. I had some difficulty navigating the website in entering the pickup and return times but was able to resolve.

This was my first experience using Turo. It went flawlessly! Great communication, great vehicle, very easy to do! It was nice having a vehicle to get around in Kodiak City in and was easy to drive. I will gladly use this service and will use the same provider if I am ever in Kodiak again.

This was TOTALLY a great experience renting from Mr Toni. He's a VERY PATIENT man and he helped me through my 1st time Turo renting. I would DEFINITELY rent from him again and refer some of my friends. I appreciated the whole process. The Toyota Yaris was GREAT on gas and it drives so smooth. I went to Birmingham to see my Moma who had suffered a stroke, but Thank God she is doing great.

We had a Turo no-show on us and it ruined the start of a very special girls’ trip for us. We were delayed from making it to our hotel and missed a class we wanted to do. It was a very disappointing experience and makes us feel that Turo is unreliable.

The process was very easy! The car was in great condition and my contact was very responsive. I have never used anything other than the traditional rental car companies and I don't think I will ever use them again. Super glad I found this service! I love the selection of vehicles instead of the same boring choices.

Car was easily picked up and dropped off. Drove very well, was easy to get familiar with, and did everything I needed it to do. Just needed it for some errands around town, and it worked out really well. It was my first time using Turo, and I will definitely use the service again!

Turo is very easy to use and was recommended by my adult children. It is so easy to search for the vehicle you want. Pricing is upfront and even includes some discounts. Turo is much more affordable than using the normal car rental places. I will always check Turo first anytime I’m in need of a rental!

This was the second time using Turo. I've raved about this app to friends and family if they are traveling. The simplicity of the app and the convenience of working with local folks has always been amazing. I recall, I was bringing my kiddos to Florida, we arrived in FL at midnight, I had to wait almost 2 hours at a rental place because there was one person working the desk. Doing this with hungry and tired kids wasn't fun at all. When my sister recommended Turo, I haven't had a desire to rent a vehicle any other way.

First time using Turo, the app was easy to navigate, the car choices and locations were ample. The customer support people were very helpful. The car I rented was very clean and was expected and owner was very helpful. I will use Turo again the next time I need to rent a car.

Super great host. Nice car. Made my trip very very pleasant. We will definitely book with this gentleman again. Thanks for everything sir. We really love driving this car. It was quick, it was clean, it was very very comfortable and had no issues whatsoever. Also it was very good on gas which is a good plus for us.

We had a wonderful trip, rented a 10 person van for our large crew, going to a graduation. The van was perfect size for the 7 family members and their luggage. The van was easy to find and was ready to go when we got there. I have to add a special shout out to Alberto for going above and beyond to find my granddaughter's AirPods, they were left in the van. He was so kind to mail them back to her. Such a kind and honest person!!!! Thanks Alberto. You rock!!!!

This was our first time renting from Turo. Pick-up and drop-off was a breeze. Our vehicle was clean and we added a car seat rental option. We had a flat tire immediately after picking up our vehicle but was able to get it taken care of quickly. The rest of the trip was flawless. Our host, Michael, was attentive and quick to respond. I will rent from Turo from now on.

I have had a few different cars and host on here and they have all given me a great experiences. The host are very easy going just want you to follow their simple instructions, which from my encounters have been simple. I've also had to call customer service before and they were very helpful and considerate. I would definitely recommend their services.

The car's alignment was a bit off which was an issue on highways. Also, the extra charge by Turo I was not expecting. Like it should be just the car price and insurance, the service fee was a charge which I couldn't see earlier so it felt like a hidden charge.

From beginning to end. Was surprised at how easy it was. I was nervous making sure I did everything right. My only complaint is the amount of gas this small car ate. Car was just about on FULL when we got it. We drove from the Venetian out to Mesquite - where we filled the car up to the brim... $25 total and drove it back to the Town Square Container. We did not put any more gas in - as it showed just below where it was when we picked it up. Lo & behold we got an invoice for gas and a service fee... another $21.99. I paid it as it wasn't worth arguing over... just seems that a small car like this one would be better on gas. Other than that - the car was perfect, Pickup and drop off was also perfect.

I enjoyed the ease of Turo, no hassles like traditional rental cars… I just would like the extension fees to be lowered or eliminated all together. If you are approved by owner to keep the car those fees should be waived. You have money returning the vehicle then renting right back. Some owners don’t mind and let you just rebook and close the original one out.

I needed a car due to one in the shop. The Host was great and car was great at a great price. All went very well and I used the vehicle for six days. Very happy with my experience and way better than other rental car places. This is so much easier.

Loved my ma Ms. **.. she was so kind & sweet. She made sure everything on the car was safe and good to go! She also got me in and out, she will definitely see more from me. The car was nice and clean and the perfect amount of gas was in it. My ma will definitely be seeing more of me in the best future. The best experience I’ve had from Turo in a long time. Highly would recommend to a friend.

This is my fourth time using Turo. I love Turo. My Turo hosts Joel & Jennifer were polite, professional & great communicators. Our Honda HRV was clean with spare phone chargers & a sunshade for windshield. Car was in great condition & performed as a car should. I Highly recommend Turo. Bill

Nam was a great auto host. He communicated exceptionally well and the vehicle was clean and in great shape. I highly recommend TURO when renting an automobile for a fun time. It is a fun way to travel rather than the boring old auto lot rentals. Have fun and get a great vehicle of your choice while you explore areas.

We had the best experience with this transaction. It was my first time to rent using the Turo app, and I have nothing but good things to say. The vehicle owners were super nice and easy to deal with. Drop off and pick up were a breeze. Will definitely be renting from them again!

Marcus was a great host and very flexible. He has great communication and is very helpful. He also was very understanding with my last minute changes due to my car not being ready for pick up at the dealership. He gave me the option for long term extension as well as when the car was already booked for next so it wouldn’t conflict. Would highly recommend!

Perfect. Well maintained car and smooth to drive. Loved recommend vehicle. If someone was booking then just for for without thinking trust me, it was my first experience on Turo and it was unexpectedly excellent, next if I want BMW then I again go for this 330i xDrive same one. Thank you So much.

I had quick spur of the moment rental need. Car was clean, well appointed. Easy to pick up & return. Communication with host was east & clear. Ride was comfortable & roomy. Car was as advertised/described. Would definitely rent from this host again. They went the extra mile adding little touches to make the experience easy & enjoyable.

I had a wonderful experience, so much in fact that I referred my Dad and now he is a Turo app user. The one suggestion I have is to offer a referral bonus. Personal experience is valuable hence my boyfriend referring me, and mine to my father. Recognition of this, and rewarding your users should be implemented as standard practice.