Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 32 Reviews 5840 - 6040
    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Sept. 30, 2023

    Very good and very nice. It is very good and l’m happy to the car, the car is good and l’m very happy, l will let all my friends know about it and l will always drive or use the app, is very good app because you people have nice cars. Thank you very much.

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    Sales & MarketingPricePunctuality & SpeedOnline & AppRates

    Reviewed Sept. 30, 2023

    Pick up and drop off was nice and easy. Smooth ride and great host. Price was reasonable and I will definitely rent again. I was given a promo which I really needed it so I used it. I hope host send out more promos. I love how easy it was to book on the app without problems or long wait times. I also like that the vehicle had two sunroofs on top.

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    Sales & MarketingOnline & AppMaintenanceStaff

    Reviewed Sept. 30, 2023

    The car rental was great. Car owner host was very helpful. The app did not work well at the beginning when we arrived at the airport parking lot. When we returned the car the app again did not work. We would not recommend the app but we do like the Turo system.

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    Verified purchase
    Contract & TermsPunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 29, 2023

    We had a good first experience. I learned a lot what to do and what not to do. I thought that I would be working more with the owner of the car, not so much Turo. More like a friend paying them to borrow their car. I know now to go through the company for things. I ask the owner if I could use the car for the rest of my last day, seeing that we paid for that day. Our flight wasn't until late in the evening. I made arrangements before we left home with her. She is new also. So we both learned a lot. Thank You.

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    Verified purchase

    Reviewed Sept. 29, 2023

    My experience from Pickup to drop off was easy and no troubles. The vehicle served its purpose and my trip was really great. Was such an ease of pressure off my mind for I really enjoyed the rental. It was very clean and ran very well. Had no problems but I will recommend this service to friends and families..Thank you for your services. Really satisfied

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2023

    I recently had the pleasure of renting a 2020 Mitsubishi Outlander from David for a 5-day trip to New York, and I can confidently say it was an outstanding experience from start to finish. Firstly, the process of booking the car through Turo was incredibly easy and convenient. Upon picking up the vehicle, I was pleasantly surprised by its condition. The Outlander was impeccably clean, well-maintained, and almost brand new. The owner clearly took great care of their car, which immediately gave me peace of mind for my trip.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 29, 2023

    Renting through Turo was seamless. Very easy pick up & return. No waiting in long lines to rent a vehicle. Got the exact car we had requested. Communication was prompt, courteous, and accurate. Enjoyed Southern California in a fun convertible that was immaculate! Would definitely recommend to anyone and will certainly use again!

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 29, 2023

    This was my first time using Turo- recommended by my daughter who has use them a few times. The vehicle I rented was perfect for my trip. It was roomy and excellent on gas. Easy app to use. Vehicle was on time and owner Devon was professional and nice. I will do this again when I need to travel. Rental prices were reasonable.

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    Verified purchase
    Customer Service

    Reviewed Sept. 29, 2023

    Best customer service experience when renting a car. They were so nice and didn’t even bother so it really felt like it was ours. Will definitely be renting again when we return. Toured the whole island and had a lot of fun. So much to see that we did not see. So for sure will be back and will be renting again

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    Ease of Use

    Reviewed Sept. 29, 2023

    Rental was easy and worked out great. Will not hesitate to rent again. Vehicle was like new and clean. No problems. Had a great time. Website was easy to navigate, and had no problems booking. Would not hesitate to use again. I highly recommend Turo for an easy rental. First time using Turo and was greatly impressed.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 29, 2023

    Owner of Honda CRV SUV was so professional communication and explain or teach was so clearly understand! Price to rental was not bad, MPG was so champion! I drove Honda CRV around. Was so smoothly and felt like new to me, save me lot of money on gas because of high MPG. I would highly recommend to anyone about Honda CRV owner!!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 29, 2023

    Very professional host with great manners and replies asap to texts and had not one bad experience with him. He was awesome. He brang the car to me early on full tank and made sure I was ok and parked when trip was done in case I needed more time. That shows a lot of consideration because it was raining hard that whole weekend and he's so nice to his clients.

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    Verified purchase

    Reviewed Sept. 29, 2023

    Car scraped a little but was great. Really good on gas as well. My first time experience was very smooth and easy. I would definitely recommend Turo and this host. Renting from Turo is less than renting from a car rental company for the amount of time I had the car.

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    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 29, 2023

    My rental was the cheapest I could find online (after you add fees and what not) but it was still really expensive. That is my only issue and unfortunately that is a big issue that would keep me from renting in the future. But I really appreciate the ability to have the car dropped off. I don't think other rental companies do that. And also the fact that I didn't have to put down a large deposit. Car was great though, and the process was very smooth and easy. But like I said, the cost will make me think thrice about if I really need a rental or if I can call friends and family for a ride and just hunker down and stay at home or only go walking distance.

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    Punctuality & Speed

    Reviewed Sept. 29, 2023

    Great vehicle. Would recommend and awesome host. Whole process was very easy and enjoyed my trip. You actually save money going Turo rather than standard rentals. Airport etc. Skip waiting in line after a long trip and just Uber right to your car. This is the future of rentals. I'm not sure how Avis or Enterprise can compete unless they merge.

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    Verified purchase
    StaffBillingEase of UseTransparency

    Reviewed Sept. 29, 2023

    We experienced wonderful service and easy to use! We had never used a site like this and was a bit skeptical, but it worked out great! Very clear instructions and explanations of why they needed certain information. The process was very smooth from selection to payment to pick up to drop off. Make sure you add your drivers ahead of pickup so you don’t waste anytime getting on the road. We will use this site again on our next trip!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 29, 2023

    Everything went very very smooth from getting the car to using the car to returning my car and Jason was very very very nice and helpful. Thank you for everything. Will definitely use you again. I love using Turo now because it is such a long process to get a car from a rental and to return the car to a rental. You have to wait in line every single time and this process you just make sure everything’s clean out of your car and the car is filled up and you park it at your site. No waiting time whatsoever to get or return your car.

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    Verified purchase
    Customer ServiceTimeliness

    Reviewed Sept. 29, 2023

    This car was perfect for my trip. It was very clean and easy to drive. The hosts responded right away with the questions I had. The vehicle had good trunk space to store items. I would definitely rent this car again. It was nice to offer additional items such as chair, coolers etc.

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2023

    Jovan made the first impression a lasting impression. He was really patient and attentive to my changing request. He helped with issues I had with app and was understanding of my needs. The vehicle is amazing. This experience made things a little less stressful for me. I will definitely use him again.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 29, 2023

    Easy to book, great selection of cars to choose from with a wide variety of prices. This is my 2nd time using Turo and I find it cheaper than traditional car rental places. It’s also super quick to contact the host with any concerns or questions. I will definitely be using Turo on future travels!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 29, 2023

    A fine car. Very comfortable for 4 adults and a lot of luggage. The Outlander drove very well on 3 trips of 2 to 3 hours. Excellent communication from the owner. Could not have been better. Car was at the airport when we arrived 3 hours late. The owner accommodated our late arrival masterfully. We received explicit instruction for the drop off. Everything went off without a hitch.

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    Verified purchase
    PriceStaff

    Reviewed Sept. 28, 2023

    This was too easy…Could not have been any easier! Super impressed with the simplicity…We are 100 percent satisfied!!!!☺️☺️☺️ Our Fiat got amazing gas mileage and was very simple to drive. I would recommend Turo to anyone who is in a bind and needs a car for a few days. Turo is affordable, simple and a Godsend! Thank you.

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    Verified purchase

    Reviewed Sept. 28, 2023

    Vehicle was clean, gassed up and ready for pickup at approximate time and location. The experience as well as the host was great. I needed few more hours with the car and asked for an extension. The host had no problem with approving the extension. The vehicle was good on gas.

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    Verified purchase

    Reviewed Sept. 28, 2023

    Was very easy w pick up and drop off via the MSP airport. Used lock box for keys and free parking ticket. Owner was available by text for questions. Highly recommended. Car was clean and gas tank was full. Car had high mileage but operated well. Was four wheel drive so is perfect for the winter months of Minnesota.

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    Verified purchase
    PriceHonesty & Transparency

    Reviewed Sept. 28, 2023

    But, Turo charged me way too much. At the end of my total, it stated $177. When I went to hit submit, the total changed to $200 something. I am not happy about that at all. It's just too much! I Will probably ease off and go back to a rental car place. At least they tell you everything upfront and not lie to you. Turo owes me money and still hasn’t paid!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 28, 2023

    I heard about Turo and how easy it was to rent cars, so I decided to try it. It was a great experience for us. The car's owner was amazing. He checked in to see how we were doing and if we had any questions or concerns. That was the best customer service I have ever received. We will definitely use Turo again.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedBillingEase of Use

    Reviewed Sept. 28, 2023

    Turo car rental was perfect!! Great communication, beautiful car!! Easy, will rent from Turo every time! App was so easy to use, convenient, great choice of car sizes and type of car, affordable! Have rented from Turo 3 times now! Perfect every time, quick response, easy payment, dropped off right at airport,

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 28, 2023

    It was the best service out there. I definitely recommend it to everyone. The price are very reasonable on my next trip I’m definitely getting another rental from here. The person that help me was very professional and helpful throughout my trip I took and not only that he always texted me immediately after I text him. That’s the best service out there you can get.

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    Verified purchase
    PriceMaintenanceStaffRates

    Reviewed Sept. 28, 2023

    Car was clean, reliable and a good host. Good on gas as well as the maintenance on the car. I would recommend to book a trip with Syed and his vehicles again and again. He has plenty of vehicles to choose from so you can take your pick and at a good price as well. He is understandable and dependable. I would book with him any time. Thank you once again Syed.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Sept. 28, 2023

    I would have preferred to have had the vehicle return information prior to the day of return. The vehicle had been returned early and the host contacted but I did not know that I needed to document fuel level and mileage and check out on the app until later that day. I was on vacation and not checking e-mails!

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 28, 2023

    Was a little worried. Not sure how this worked. Picked the perfect car with the nicest owner. My rental went smoothly and car was spotless. I’m happy with the mileage I was allotted because it was way over of what I planned to use. I also liked that it was in a neighborhood that was close to me and I didn’t have to wait to get my car!

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    Verified purchase

    Reviewed Sept. 28, 2023

    Rented a great Jeep for my boyfriend's birthday. Took the top off and follow the coastline as far south as we could and watch the sunset. Then we drove it across the state and back up the East Coast as far as we could watched the sunrise. Great experience. Great app.

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    Verified purchase
    Price

    Reviewed Sept. 28, 2023

    Had a great experience with Turo. I was hesitant to use Turo but it was more convenient and cheaper than a car rental. Would definitely use it again. The truck was a newer model and in perfect condition. It was very clean. Looked like they had just detailed it. Picked up and dropped off at the airport. The owner stayed in contact with me via the Turo app and gave me specific instructions on where to pick up and drop off.

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    Verified purchase
    Customer ServiceRates

    Reviewed Sept. 28, 2023

    Host was extremely accommodating in picking us up and dropping us off at LAX. Very good rate, comfortable car, even had three adults in the back seat a couple of times. Great communication, too. Definitely would use again. They are a credit to Turo, and given that this was our first time using Turo, this left a very positive impression. We will use Turo for future rentals!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 28, 2023

    The van was very clean and ran great. It fit all our family and luggage nicely. Mileage for vehicle was very good. Communication with Manuel and Ericka was great also. App worked great. I’ll definitely rent again. All information provided was very helpful. I look forward to using Turo in the future.

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    Verified purchase
    PriceRates

    Reviewed Sept. 28, 2023

    Price and size of vehicle was great for the four of us. Roomy for all of us and our luggage. The back up camera would work on and off. Because the car wasn’t automatic it was a little hard to close the back doors of the van. Other than that everything was fine.

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    Verified purchase

    Reviewed Sept. 28, 2023

    We had our whole family getting together in Phoenix. We rented a Suburban to get everyone from the airport to the Air bed and breakfast rental unit. Worked out perfectly. Hauled groceries and "littles" in their car seats with ease. This was the perfect family hauler. Thank you Stan Vu Industries.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2023

    The car was amazing. It handled nice and smooth. I look forward to renting from Turo in the near future. There's no hassle like I had with Enterprise. It was quick and simple. I would recommend people stop dealing with enterprise and other companies and try Turo out. They have a whole fleet of different vehicles for your needs

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    Verified purchase
    StaffTimeliness

    Reviewed Sept. 28, 2023

    I will never use this app again. It is my first time using it. I took the pictures. I thought would be good enough. I didn't bump or crash the car. I took good care of it when it was in my hands. The owner is stating that the bumper was damaged. And the expert team from Turo said it was my fault when I took a picture and showed no damage when he pick the car up. The host didn't take pictures during pick up time. He also lives 77 miles away and took pictures the next day at 8 pm. I don't see how they're trying to blame me. Never again.

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    Verified purchase
    Sales & MarketingPriceStaffFollow-Through

    Reviewed Sept. 28, 2023

    Efficient, safe process. Car was in person as advertised. Great service! Enough mileage included, lots of different types of vehicles to meet what I might need. Descriptions of process detailed and easy to understand. Competitive cost for all the vehicles types. New process and was guided through it well and glad to have given it a try.

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    Verified purchase
    Sales & MarketingStaffFollow-Through

    Reviewed Sept. 28, 2023

    Our experience with Turo was exceptional. Everything was as advertised, our host was very informative at each step, especially explaining how and where to get the vehicle, plus returning. The vehicle was in excellent condition and it served our needs during our vacation. I will use your service again. Greg and Karen D.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRatesFollow-Through

    Reviewed Sept. 28, 2023

    I picked up my car at the airport. Location instructions were very clear, making the vehicle easy to find. My personal car is a Tesla and that’s what I wanted to rent. The car was pristine as advertised. I communicated easily several times with the owner through the app. The rental price was competitive with other rental agencies except Turo allowed me to get the car I wanted. Will definitely use Turo again in the future.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRatesFollow-Through

    Reviewed Sept. 28, 2023

    Great service. Great price. Easy process. Everything was as advertised. Owner of the car was great and was in touch thru the app and text throughout the entire process. The car rental place where the car was stationed was fully aware of Turo and the process and where my car was.

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    Verified purchase
    CoverageStaffFollow-Through

    Reviewed Sept. 28, 2023

    Owner was very attentive, responsive, and helpful with any concerns leading up to, during, and after my stay with the car. He was available 24/7. The car was exactly where it was promised to be at the airport, and the changeovers couldn’t have been more seamless. The car drove and rode very well and, its condition was basically as promised. The vehicle did unfortunately have an odor, like perhaps it was smoked in a LONG time ago, and the owner has tried air fresheners to get cover up the scent.

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 28, 2023

    Since I discovered Turo I’m never going back to rental cars. Great prices, great hosts, great service, and a pleasant trip. All of the hosts I have used have been super responsive and all of the vehicles have been exactly as described and in great mechanical shape. It’s a little different process than most are used to that use rental companies but it’s easy and after you do it once you become a pro.

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 28, 2023

    The car was clean and smelled good when I got it. Great on gas. I expected it to be a LOT bigger since it’s advertised as a 7 seater. But was VERY disappointed to see the trunk space disappear when the 3rd row was raised and there was NO leg room. During the drive the car would do a vibrating shake that I didn’t like and the gas pedal would get stuck a little bit. Probably won’t rent again if I have more than 3 people with me just for space.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Sept. 28, 2023

    This was the first time we had ever used Turo. I have to admit I was a little nervous at first, but everything was perfect. I downloaded the app on my phone and it was very user-friendly. I Highly recommend Turo, and will definitely be using Turo again. The person that we rented from was extremely responsive and the details for starting our trip and ending our trip could not have been more precise.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 28, 2023

    Was a great experience. I will look for that vehicle again. No issues at all. Peer to peer was great. Responded promptly to questions. Also. Car was clean and in good shape. Everything worked as it should. I would highly recommend this vehicle again. They were exactly where they said they would be at the right time for pickup.

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    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 28, 2023

    First time using Turo I had to return the first car. It had car issues, then I was assigned a new car which was totally paid for by you guys only for the guys trying to accuse me of damaging their car, when the pictures that they posted already showed that they had rim damage. Which I had proof for.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 28, 2023

    The vehicle met our needs and was described accurately. Positive experience with pick up and drop off. Very easy and quick. Really liked that. The vehicle is a bit older and doesn’t have backup assistance but knew that going into it. It had enough storage capacity for our luggage and purchases. We enjoyed this vehicle for our trip and would definitely rent again.

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    Verified purchase

    Reviewed Sept. 28, 2023

    Rented a Porsche in Maui. Great choice and great experience. Easy and effortless. 2018 718 Boxster. Fun to drive and very nice with the top down. Road to Hana was awesome with this car. I'd do it again and recommend it to any that are traveling to Maui. We were there mid September for our 30+ Anniversary.

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    Verified purchase
    Staff

    Reviewed Sept. 28, 2023

    I had a great experience renting a car for an extended road trip through some of the national parks. Not only did it save me money but the host was easily reachable and cares about her customers. The car was spotless and pick up was seamless. I would highly recommend this service to my friends.

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 28, 2023

    This was my first time using Turo and I was a little anxious, but it was a very smooth experience. I hope it stays affordable as rental prices can be so overwhelming. Our host was excellent and I cannot recommend them more. I look forward to using Turo again for a future trip.

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    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed Sept. 28, 2023

    The only issue I have is the extra hidden fees when you go through the steps especially if it’s a last min thing or an emergency, you give One price and then you end up with a total different price. I’m just saying. However My experience was amazing. The owner of the vehicle was Awesome! He was on point for everything. I will definitely use Turo again now that I know about the hidden fees. Other than that the service was great.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 27, 2023

    Rented a beautiful truck from Trent! Everything was so easy and quick! Much prefer Turo over rental car agencies! And it was cheaper! And I got to pick between many vehicles that better suited my needs, rather than limited choices other places. Can't wait to use it again on my next adventure!

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    Verified purchase
    Sales & MarketingPriceOnline & App

    Reviewed Sept. 27, 2023

    Was my first time using Turo. The app made it super easy to follow the directions on where and when and how to pick up and drop off the car I rented. Was definitely more cost effective than car rental agencies, will use this way to rent a car again.

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    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 27, 2023

    This was the first time I rented from Toro! Everything went smooth, the car was great and there wasn’t a deposit. I paid half of what a rental place was trying to charge me. The customer service was great, whenever I messaged the owner, I received a response back right away. I will definitely be using Turo in the future.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 27, 2023

    This was our first time using Turo and definitely NOT our last!! So much easier than having to deal with the lines and wait that can happen when renting at the airport. Easy communication, wonderful car and easy, easy, easy!! There is one thing keeping me from awarding 5 stars and that is the “pick-up”. The add stated airport pick-up, so I booked. Exact pick-up was actually off the airport property. We ended up needing an Uber and that was $20 each way.

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    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffEase of Use

    Reviewed Sept. 27, 2023

    It was easy and cheaper than a car rental company. The car was at airport when I landed, and I was provided pics of where it was parked. Communication was easy and thorough. The car was really nice. Returning car was just as easy and the app was easy to navigate.

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    Verified purchase

    Reviewed Sept. 27, 2023

    It was a great experience. Very seamless and easy to book. Pick up and return were very simple and convenient. I plan to use Turo frequently. I travel quite frequently and turo is much more convenient of a service than using a standard rental car agency. I can drive practically anything. I was very impressed.

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed Sept. 27, 2023

    Turo is by far the easiest and most convenient option for car rental I have ever used. The app is simple to learn and navigate, and my interactions with owners have all been straightforward and helpful. Being able to guarantee what car you will have and not be concerned about long rental car company lines is my favorite part. Definitely will use this app exclusively in the future.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 27, 2023

    ANOTHER 5 Star experience with the most amazing and helpful people that I’ve never even met!! Thank you so much for responding so quickly to me about my questions!!! I’m definitely going thru you again! I couldn’t believe how courteous you were with all of my questions!!! Thank you so much.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 27, 2023

    I found out about Turo through a cruise forum and read it was a great source to use. It really was a great and and affordable experience for us! We traveling to Juneau as part of an Alaskan cruise and needed to rent a car to venture further from the ship without paying expensive cruise excursion prices. We rented a Subaru which was perfect in the rainy weather. The auto owner Jason T. was wonderful to work with. He was a great communicator from start to finish and we were even able to get the car earlier than planned when our ship got into port earlier than scheduled. His vehicle was exactly as shown, clean, and we (a family of four females) felt safe using it.

    I love that there are reviews for the autos/owners so I didn’t feel like I was going into the transaction blindly. I love that the pricing is easy to understand on Turo. The fees and rules are clearly listed and easy to follow. The in app messaging was great and I got notifications sent to my phone’s locked screen so I knew when I was contacted from the auto owner. Next time we travel and need to rent a vehicle I will definitely check out Turo first and I recommend it to others as an affordable option.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 27, 2023

    I have had great experiences with Turo but my last trip was the best. It was quick, easy and he was very communicative with everything. Customer service was also great because I had to reach out to them to help me cancel and rebook a different car because the other days I needed was not available with my current one.

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    Verified purchase
    Customer Service

    Reviewed Sept. 27, 2023

    This was the first time we used Turo and was a bit concerned that our trip wouldn't go smoothly is case something went wrong. Contrary to those concerns, everything went like clockwork. Vehicle was as described, clean, and pickup and dropoff communications were spot on. We will most definitely use Turo for future rentals.

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    Verified purchase

    Reviewed Sept. 27, 2023

    New to Turo - few hoops to jump through to get set up but not much and expected, then free sailing after that. All was easy, as car host was great. Experience from here on out probably depends on car host / car. Hopefully Turo fees don't get out of control or I'm back to Expedia, etc.

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    Sales & MarketingPriceMaintenanceRates

    Reviewed Sept. 27, 2023

    The host was great and communicated great about everything and answered all questions I had. The car maintenance was great and I was certain that the car would not break down. I used the car for a weekend getaway from the city and did 200 miles and took it on. Also, The price for renting was very reasonable and I felt like the host was trying to make a business and not scam me or make me feel unsafe.

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    Staff

    Reviewed Sept. 27, 2023

    This was the first time I used Turo. I will definitely use it again in the future. My host's vehicle was a nice car and comfortable. The host was responsive to all questions and was a pleasure to work with.

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    Punctuality & SpeedStaff

    Reviewed Sept. 27, 2023

    This was my first time getting a rental and I'm glad we found TURO. My experience using Turo was amazing. Very easy and quick. Found the kind of car we needed which was also very clean and nice. I highly recommend using Turo. I'll definitely be using TURO again when I need a rental.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Sept. 27, 2023

    This first experience with Turo will have me coming back. The selection of vehicles and ability to pick a specific car is fantastic. Communication via the app's messaging is much more responsive and enjoyable than trying to find a rental car agency phone number. Thanks to OC Rentals for making the experience a great one.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    We had the most pleasant experience with Candace’s Kia. Great vehicle and fabulous host. Everything was superb. From the vehicle to the communication. Will definitely rent from Candace in the future… I cannot express my gratitude for this host, every step of the trip there was great communication and helpful hints on the technology in this vehicle.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 27, 2023

    Thank you for the perfect car and the perfect host and the perfect price. Combined, these made the perfect vacation. Easy to pick up and return car. Car was clean and obviously well maintained. Exactly as described. Pleasurable experience. Would highly recommend this host. Quick to respond to questions. Felt like they appreciated my business.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 27, 2023

    We had a great renting experience very easy and comfortable. Our host Ken was very nice and went above and beyond and make sure we had a great time the duration of our trip. I highly recommend renting from him, very clean and punctual and has great communication. I would definitely rent from him again.

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    Value

    Reviewed Sept. 27, 2023

    This was my first time using Turo. The directions for pick-up were very clear. This was a great experience! I liked knowing that I would get the vehicle I chose. Great value and the vehicle was perfect for our weekend girls' trip! I will definitely use this service again! Thank you!

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    Staff

    Reviewed Sept. 27, 2023

    My daughters and I surprised my husband with this Porsche for his 50th birthday celebration and it was the perfect choice. He and his best friend had an amazing weekend in Miami. He was definitely surprised and absolutely speechless! This Porsche is a beautiful car and it was immaculate! It helped make his 50th birthday an unforgettable event!

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    Price

    Reviewed Sept. 27, 2023

    I would 100% recommend this app to friends and have since using it. It’s super convenient and our host was awesome. It’s much more affordable than renting a traditional car and worked great for what we needed it for. App is easy and straightforward and so are all the policies.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    My experience with the Turo app has been nothing but excellent. Customer service is right on any issues. All of the people I have rented from have been amazing. The selection of cars is top notch. I will only use this service when I need cars to rent. No exceptions.

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    Staff

    Reviewed Sept. 27, 2023

    My experience on Turo was excellent.. The photos of the vehicle match the real thing, I loved it because it was easy to rent and a vehicle in excellent condition.. Easy to pay, the very excellent manager provided us with all the necessary information to be able to rent with ease and efficiency. Thank you Turo for your services.

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    Punctuality & Speed

    Reviewed Sept. 27, 2023

    Great host, central location for pick up, easy drop off. The vehicle is very clean and drives great. Quick and easy check and check out. My plans had suddenly changed and Turo, and Eric were there to accommodate my rental needs. Thanks for the rental Eric! I’ll reach out again if I should need another one.

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    Sales & MarketingOnline & App

    Reviewed Sept. 27, 2023

    Kyle made it easy. It was my first time using Turo, Kyle made it so easy I'll definitely use the app again. He also left the car at the airport so I didn't have to go anywhere else. I just landed, checked in and drove off. Easy. Easy. Easy. Mmmm.

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    PricePunctuality & SpeedRates

    Reviewed Sept. 27, 2023

    The gentleman I rented from was very nice. The car was perfect and clean. I was able to extend with no problem. The price was reasonable since I waited last minute to rent. Thank you for a great trip. I would definitely rent again. I don’t like leaving reviews so this time I thought I needed to.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    Great experience, would use again and recommend this company to others to use an experience. I was frustrated 'cause the car I originally tried to rent the host didn’t communicate and canceled the reservation last minute leaving me pissed based off his responses to the matter, but the Turo rep help greatly and the host Derek was outstanding!!!

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    Sales & MarketingOnline & AppStaffEase of UseFollow-Through

    Reviewed Sept. 27, 2023

    The app is fantastic, everything is easy to use, and well-explained. Our host, Robert, was a pleasure to deal with. This was my third experience using Turo, and will use again. The vehicle was as advertised, and was also very clean. Thank you Robert. The ability to add other drivers to the the vehicle is great as well.

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    PriceRates

    Reviewed Sept. 27, 2023

    I recently found out about Turo after seeing a post on Facebook. I looked further into it and decided to try it out for the first time over the weekend! We were going to a wedding and wanted to arrive in something nicer than our old truck with the hanging down rear view mirror. We found a great Turo host and rented his Mercedes Benz and loved every minute of getting to drive it! I’m glad Turo makes it possible to drive some of your dream cars, and all for an affordable price!

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    Customer ServiceSales & MarketingPriceOnline & AppStaffEase of UseFollow-Through

    Reviewed Sept. 27, 2023

    Very easy app and process. My host was amazing to work with. The entire process was easy to use. Communication with host through the app was easy. Vehicle was as advertised. Extra mileage cost was clear and accurate. Much better selection than brick-and-mortar retail rental companies. Will definitely use again and recommend.

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    Coverage

    Reviewed Sept. 27, 2023

    I love that Turo has so many options from basic cars to adventure vehicles to high end models. It puts the fun back into car rentals. It’s also a cool way to test out different cars. Say you wanna see if you would ever wanna buy a Toyota 4-Runner. Next trip you take find a 4 runner to rent and get a great feel of the vehicle. Plus they often deliver the car right to you. How cool is that?! Turo is awesome and I’ve enjoyed every rental I’ve gotten through this platform. From basic models to Teslas to more custom unique cars, they’ve got you covered.

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    Customer ServiceTechStaff

    Reviewed Sept. 27, 2023

    I was extremely nervous to use Turo for the first time but I had heard nothing but great things about using the service. I’m glad I decided to use it, our host Joshua did an amazing job with communicating with us from day one all the way until the time we came back and dropped off the vehicle. The car was clean, the pick up was easy and the drop off as well. Joshua did a fantastic job at answering any and all questions we had. We will definitely be using the service again for our next road trip.

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    Customer ServicePunctuality & SpeedFollow-Through

    Reviewed Sept. 27, 2023

    The communication was great once the car was booked. Cody was quick to respond and his messages detailed and very clear. This made the overall process easy and seamless. The shuttle does indeed come every five minutes as promised. This was the perfect experience for a first time Turo user.

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    Sales & MarketingOnline & AppStaff

    Reviewed Sept. 27, 2023

    Easy, convenient. Host was excellent. Walked me through the pick up to drop off process. With easy step by step instructions. I am recommending the app to friends and family. Have not deal with a car rental service, this good yet. I am planning my next now. I am my booking through them again.

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    PriceEase of Use

    Reviewed Sept. 27, 2023

    Great choice on vehicles and ease of use a huge plus. So glad I found this site. Cut my cost down to a third of any commercial car rental company. Would use over and over again. Convenient pickup and drop off at airport was great. Right outside the door in short term parking. Couldn’t get any closer.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    EXCELLENT vehicle....as clean as a brand new car....in fact, it essentially was!! Also, an EXCELLENT owner!.. He could not have been more friendly or helpful! Great communication and offered to help in any way he could! The entire experience could not have gone any better! We would recommend to anyone to use this vehicle...they will not be disappointed!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 27, 2023

    We have never used Turo and it was truly a great experience. Coastal had our car waiting at the airport with a detailed description on where it was. Their communication was outstanding!! They messaged as soon as the car was dropped off and if we had questions they answered within seconds.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2023

    My Wife and I spent 15 nights on the big island in Hawaii. We rented a car from Jeff at Turo. The car rental experience was flawless. Jeff communicated extremely well with us, from car pickup to car return. We would absolutely rent from Turo again. Outstanding experience and outstanding customer service. Thank you Jeff and thank you Turo.

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    Customer ServicePriceEase of Use

    Reviewed Sept. 27, 2023

    This was my first time using Turo and I am a fan. I plan to only use Turo again the next time I need to rent a car and will also recommend it to everyone I know. My host was great and communication was perfect! The service was very easy to use. It was cost effective. I also liked the no-contact concept.

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    Customer ServiceRates

    Reviewed Sept. 27, 2023

    The car was dirty and the interiors were stained. It was not clean so the experience was average. There is no quality control which lead to an overall dissatisfaction. Additionally I had problems using my mobile phone for Google Maps, no attachments. The car was decent in performance but I would suggest that the overall rating rating was 3 on 5.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 26, 2023

    Picking up the car was very easy. We especially appreciated the contactless pick-up since our flight got it after midnight. The car was very clean and in nice shape! Communication with the owner was easy and they were quick to respond! I would definitely use Turo again and recommend it to friends!

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    Punctuality & SpeedOnline & AppStaffResolution

    Reviewed Sept. 26, 2023

    We had an enjoyable trip using Turo. Our host was fantastic and very easy to work with. He helped answer several questions for us. My suggestion would be to have on the website a section about how to schedule more than one vehicle if you have a group larger than will fit in one vehicle. There were some concepts we did not understand about how to handle the situation of needing to schedule more than one vehicle.

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    CoveragePrice

    Reviewed Sept. 26, 2023

    I believe Turo fee are just too much and the more you rent the higher you go. First time I rented it was $10 a day insurance but then they change it. I rented for multiple days and their fee as well kept going up. So bad they charge same amount of the car.

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    PricePunctuality & Speed

    Reviewed Sept. 26, 2023

    My trip was cancelled a few days before I was to leave. Turo didn’t offer to do anything for the added stress. I had to find another rental quickly and ended up having to pay more money. The car I ended up with was ok and had no problems with the rental.

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    Refunds & Payouts

    Reviewed Sept. 26, 2023

    First time using Turo, and it was a great one! It was easy to find the car, and returning it was also easy. I had no issues driving the car. I originally downloaded this app, because there were no more rental cars in the area that I was traveling to. Thanks.

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    TechPriceEase of UseRates

    Reviewed Sept. 26, 2023

    So glad I finally tried this! Great experience w a very well rated provider. Car was perfect for our needs for weekend getaway and process was easy to use. Fair pricing and a savior when all other options were too much or all booked. Easy to book and communicate using app. Will definitely use again.

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    Ease of Use

    Reviewed Sept. 26, 2023

    Very easy to navigate and find a car I needed with huge a selection of vehicles they have and available on the dates. I ended up renting a van to go to a family wedding out of state and I found exactly what I needed. The host was Very nice. I will definitely recommend Turo to friends and family. Thanks Turo.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2023

    My first experienced with Turo was awesome and the host Roy was great as far as directing, communication, clean vehicle and all. I'm appreciate through and host because I needed transportation and it was perfect timing. Roy was a qreat host and turo has been a great help for consumers Like me.

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    Sales & MarketingPunctuality & SpeedMaintenanceBilling

    Reviewed Sept. 26, 2023

    We picked up the car and no problems. Everything exactly as car owner said it would be. Rental was fine. We parked & took multiple pictures & video of the car when we left it at the airport parking. We left positive review, and later, the car owner claimed we damaged his vehicle because some curb rash was on the passenger wheel. I have a video screenshot which I believe shows the same damage prior to our departure the 1st day. He demanded payment which my wife paid without my knowledge.

    In my view, the car owner is running a scam on customers. His car looks no different and curb rash doesn’t alter the value of his vehicle in any way. He’s not going to fix that damage, and put the amount my wife paid in his pocket. Nobody would be stupid enough to fix scratches on a wheel. I am very angry TURO would allow this to happen, and due to this experience, I doubt I ever rent through TURO ever again. Bigger car rental companies would never make such an absurd claim against us.

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    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2023

    This was my first time using Turo and it was great. Trey was an excellent host, and the car was so much fun. I would recommend Turo and our host to everyone. We travel a lot and look forward to using Turo in the future. Drop off and pick up was really easy. No lines to wait through.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2023

    Easy pick up, clean vehicle, great host, very pleasant and understanding. I accidentally dropped the car key into the wrong officer mail slot. Called quickly to explain and the host said no problem. Would definitely rent from him again should the need arise. Very convenient pick up location. Close proximity to Harry Reid International Airport.

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    Reviewed Sept. 26, 2023

    This was my first Turo experience. I was a little worried at first, as this was my first car rental that wasn’t from a car rental company at an airport. Pick up and drop off were awesome. I told the Turo car owner what flight I was on and he met me right outside of baggage claim. I was driving less than 10 minutes after landing at SeaTac. Dropping off was just as easy. Owner was nice and very easy to communicate with. Will definitely use Turo again. Car was exactly as described.

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    Punctuality & Speed

    Reviewed Sept. 26, 2023

    I rented a 2020 Toyota RAV4 from Shea and she made the experience quick and easy. She communicated quickly and when I was running a little late, she had no problem adjusting. I highly recommend her. The car was clean and ready to go when I picked it up, taking only a minute where Shea pointed out a few things that might be different on this car.

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    Sales & MarketingOnline & AppBilling

    Reviewed Sept. 26, 2023

    Brandon's Cadillac Escalade was spotless and a VERY NICE car! Picking it up was a breeze using the app. I had not used the app before so I was wondering how it would work. Perfectly smooth. Same for dropping it back off. I would absolutely get a car from Brandon again. I needed a nice car for a business meeting and this fit the bill.

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    Price

    Reviewed Sept. 26, 2023

    My car was in the shop and I needed a place nearby to rent a car from. Enter TURO. I rented a very clean Toyota RAV4 from Taha. The only complaint I had was that I was required to run the car through a carwash before returning. The carwash was near the drop off and pre-paid which is great but it was another errand, job to do that was on the renter's plate rather than handled by the car's owner. It's not worth me docking a whole star.

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    Reviewed Sept. 26, 2023

    First of all, I'd like to say I really enjoy this company that allowed someone to be a part of and allow their car to be serviced. Really enjoyed My weekend service as well as returning back to vehicle on time. Thank you And will recommend it to someone else.

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    PriceStaffRates

    Reviewed Sept. 26, 2023

    I`m so glad I discovered this service. Better pricing, able to read reviews, easy pick up and drop off. Prefer this service way more to traditional car rental companies. Car I chose was clean, ran great, and the owner was nice and responsive. Would definitely recommend Turo and use this service in the future.

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    PriceStaff

    Reviewed Sept. 26, 2023

    Trevon was wonderful and helpful and cost was fair. Can’t complain and I’m renting soon again from him. Thank you Trevon. You was a big help to my family and me, so thank you sir and see you very soon. Stay blessed. Thank you so much from the ** family.

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    Reviewed Sept. 26, 2023

    Easy to communicate with through text on the Turo app. Clarice was very accommodating when I needed to extend my car rental by an hour. A great car and host. I would definitely rent this car again if I am in the area and definitely would refer this car rental to friends and family.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2023

    My first Turo trip went as smoothly as I could have hoped. Justin's 4Runner was clean and performed perfectly. Pickup and drop off at the airport was easy. It even came with a free cooler rental, a nice plus on a fishing trip in Montana. Communication through the Turo app was very helpful. I'll certainly use Turo in the future.

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    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 26, 2023

    Truck was clean and in perfect working order. Pickup and drop-off was easy and professional. Price was very good compared to traditional car rentals. I would recommend this renter to all. I would and plan on using again on my next rental. App install and account registration was fast and easy. Also being able to use a debit card with any extra fees or restrictions is a plus and convenience.

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    Reviewed Sept. 26, 2023

    Everything went smoothly. No issues, vehicle was clean and nicer than expected. Drove great and have zero complaints! I will definitely use Turo again in the near future, I suggest this as a way to try out a vehicle that you are considering purchasing to see if it's for you or not.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2023

    Tenisha is friendly and professional. She is an amazing host! She is very understanding and flexible. She communicates well and responds quickly. Her car drove so smooth and quiet. It was immaculate and smelled so good at pickup. I'll definitely book again and I recommend others to do so as well.

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    Sales & MarketingPricePunctuality & SpeedOnline & AppEase of Use

    Reviewed Sept. 26, 2023

    The app is extremely easy to navigate and the rentals are extremely cost-efficient without the additional high fees of other rental companies. There are lots of cars to choose from and you know exactly what model you’re getting versus and a type of car. I had to use Turo for the first time when my car rental was not available and behind 3 hrs and it was extremely quick and easy to use, pick and rent.

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    Customer Service

    Reviewed Sept. 26, 2023

    Arizona is a beautiful state and even better when you can experience it in a convertible! The host made sure the car was clean, with a full tank of gas. Made sure I had his phone number if I needed anything. Much better than taking a ride share or renting from one of the airport car rentals! And there were so many cars to choose from!

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Sept. 26, 2023

    This was my first time using Turo and everything went very smoothly. The rental process - pick up and drop off was great. The vehicle was clean, and the host was very helpful and accommodating. I look forward to using the service again in the future. It really helped out this time since every rental car place I called was out of vehicles. I did everything on my phone through the app. I’m a big fan of how efficient it was.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2023

    Car could have been left in a more convenient place though. Car renter was very helpful in finding the car in lot. He called and made it easier. Communication with car owner was very easy and he was helpful...

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 26, 2023

    This was the first time for the four of us using this service and it went very smoothly. Ahmed was very informative and helpful. We didn't have internet service to reach out to him that we're in a unpredictable situation. That we would arrive late. He was very understanding and Turo worked with us on the late charges. We will definitely do it again.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 26, 2023

    Had an amazing experience. Quinn was very responsive. Car was very nice and clean. It drove great. Picked up the car right on time. Had to extend by 1 hour and Quinn responded quickly. He even called to confirm drop off. Will definitely rent from him again. Had a great experience with the app as well.

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    Sales & MarketingPrice

    Reviewed Sept. 26, 2023

    The owner of the car I rented is a scammer. My mistake is that I simply photographed the car from all sides, but did not take more detailed photographs. As a result, the owner of the car is fraudulently trying to withdraw $2,500 from me. I had previously paid $900 as a result of the tour and now almost every week changes come to this account and today I was charged $1,500 again. I don’t have the strength to fight this, because they send me damage that didn’t even exist and are trying to bring this amount to a maximum of $3000. This is a complete scam, I never want to deal with you again.

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    PriceRefunds & PayoutsMaintenance

    Reviewed Sept. 25, 2023

    I rented a car through Turo for my mother and grandmother to come visit me. The guy we got the car through was nice (at first). Once they arrived, my husband noticed something was wrong with one of the tires. My mother took the vehicle in to see what a tire would cost. The gentleman at the tire shop said the particular tires on the vehicle were not to be sold anymore, due to defects. My grandmother said she would pay for the new tire. The gentleman at the tire shop said that since the vehicle was an AWD, they have to replace two tires. My grandmother paid for two new tires which was nearly $400. The guy who owned the vehicle said he would definitely reimburse my grandmother.

    Once my mother returned the vehicle, the guy said there was a couple scratches on the vehicle and he would NOT reimburse until someone paid for the scratches. The scratches were hairline and not even an inch long. My husband contacted a body shop and they said wear and tear on a vehicle is normal. Anyone trying to get money out of two tiny scratches is being sneaky and low. My mother tried contacting Turo and they did nothing. My brother in law owns a small business and wanted to see about going through Turo for work related rentals. My husband and I told him to avoid it like the plague!

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    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2023

    This was my very first time using Turo. I was a little bit nervous renting a car this way. However, I found the process to be easy and quick. Thank you Turo. The vehicle owner, David, made it easy and was helpful. His car was easy to find. It was clean. Will rent from Turo again in the future. I have told others about my experience.

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    Customer Service

    Reviewed Sept. 25, 2023

    This was our first time using Turo. It was so easy and the vehicle was perfect. Laura C was exceptional and her vehicle was spotless. Will definitely use Turo again. I highly recommend to my friends and family as an alternative to the big company hassle. Painless, value and great communication for sure.

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    Customer ServicePriceBillingRates

    Reviewed Sept. 25, 2023

    Was great, smooth and very good communication throughout the process. I would recommend to other people and already have. Prices for some vehicles could be cheaper but I’m sure the host has a car payment to make on the Exotic cars.

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    Customer Service

    Reviewed Sept. 25, 2023

    Bridget had our car clean and delivered for pick up perfectly. Her welcome bag with a water and treats was a welcome surprise. She provided a cord system to plug in our devices and even had an umbrella available. YES we had to use it! Bridget’s communication were timely, accurate and detailed.

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    Punctuality & Speed

    Reviewed Sept. 25, 2023

    Bernard is a master communicator, always prompt and timely. Car was in a very convenient spot just across the street from baggage claim, fully fueled, detailed and ready to go. Our trip started out perfectly, sooo much better than using any of the rental car agencies at DFW. Thank you Bernard!

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    Sales & MarketingOnline & AppStaff

    Reviewed Sept. 25, 2023

    I'd always used a rental car company when traveling, so using Turo was taking me into new territory. This is the first time I used the app, so I can only base it on one time, but I have to say it was an excellent experience. The car I chose was great, the host/owner couldn't have been nicer. I was impressed by how well thought out the system was and how there were built in protections for the vehicle owner. All in all a very positive experience. I will use Turo again.

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    Reviewed Sept. 25, 2023

    I thought the pick and drop off for this rental was very cumbersome, and having to take pictures in a dark parking lot was not the best either. When you fly in during the evening hours, and then have to go to some hotel parking lot, by riding the hotel shuttle, and then find the car and take pictures in the dark, it becomes somewhat of a hassle.

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    Staff

    Reviewed Sept. 25, 2023

    First of all the Turo app was very simple. And secondly our host. Josh was very accommodating and helpful. We loved our Camry highbred. The fuel mileage was amazing. The car was immaculate. The trunk was huge thoroughly. Enjoyed our trip. Thank you to Turo and Joshua. We definitely will be using your app on our next vacations.

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    Reviewed Sept. 25, 2023

    My host was Steven. It's always a pleasure. This was my second time renting from Steven and it was always Grand. The car was clean before and always as it is by being this is my second time. I got into a jam and had to rent the car and Steven made sure that I modified my dates and got an extension on my rental. Shout out to my host Steven.

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    Sales & MarketingOnline & AppStaff

    Reviewed Sept. 25, 2023

    I had a great experience with Turo. This is my second time using the app. The owner of the vehicle was very easy to work with. The vehicle was spotless inside and out and the ride was smooth. I will most certainly rent from the host again. The pick up and drop off was super easy, the host was helpful throughout the rental period.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 25, 2023

    Great car very clean. The car was at the airport waiting for me when I got there with very detailed instructions of how to find it. Would definitely rent another car from here again if I ever need one. The only issue we had was the air tag that drove us crazy when it kept showing up on our phones the entire trip.

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    Reviewed Sept. 25, 2023

    This was the first time using Turo. Great first experience. We will definitely be using the same car if available the next time we visit. Also fee better about using Turo again for future travels. Recommend to a friend as we were recommend to Turo by my sister in law.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Sept. 25, 2023

    It was a good experience. I would recommend anyone one needs a car for a short duration of time. This is the app you want to have. Many options to choose from and the prices if you are worry about high rates then you can just get a cheaper car depending on your budget.

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    StaffEase of Use

    Reviewed Sept. 25, 2023

    Could not have asked for a better experience. Everything was so easy and went smoothly. And I saved hundreds of dollars vs. using a traditional rental agency, and had a nicer vehicle. No complaints whatsoever. This was my first time using Turo, and it was a great experience. Appreciate the easy to use app and helpful directions.

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    Customer ServicePrice

    Reviewed Sept. 25, 2023

    Renting the cars was super easy and I knew I advance the cost of the car. She was super easy to contact and made sure I had no questions. However I was not happy with $545 that was withdrawn from my account. When I called I was told it was a RESERVATION FEE. When my final fee was shown it was not the same amount. This was changed during the process of renting through. Like an automatic draft. NEVER AGAIN WILL USE OR RECOMMEND THIS COMPANY.

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    Reviewed Sept. 25, 2023

    This car is sooo classy and luxurious! I had a great time with this car and it was well kept and clean. My spouse was a little tall (6’5), so if you’re tall like him you will be a little uncomfortable. Definitely book if you’re traveling to Orlando or the surrounding cities.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2023

    Great service, phenomenal communication, and vehicle was immaculately clean. Our host was professional, courteous and above board. Our host simply explained everything we needed to know and was very helpful. She went above and beyond accommodating us. If we needed extra time getting through Atlanta all we needed to do was contact her. We will definitely rent again and recommend her rentals to our friends. Had never heard of this business or the name Turo, but I know they are and were professional and helpful, from dropping off the vehicle to us taking it back. Very fun and comfortable car to travel in.

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    Punctuality & Speed

    Reviewed Sept. 25, 2023

    Car was clean and performed well. Host was polite and punctual with meeting us at the airport for the arrival and for the departure. Car was a hybrid and we experienced great gas mileage. We enjoyed our visit to Minneapolis, MN very much. We were in town for a wedding. All good.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2023

    Logan made our first Turo experience a good one! Car was very clean and easy to locate with his photos and directions. Communication was great and he was very responsive. We will use Turo again, for sure. We have already recommended it to our friends. We learned about it from a friend and we are so glad we did.

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    Refunds & Payouts

    Reviewed Sept. 25, 2023

    I will never use y'all service again but my host was the best. I still haven't gotten my money back for my gift card 74 that I can't use anymore, it is to much for me to text in this but I am ready to go all the way out news, Google everything, if it was a review for 0.

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    PriceStaffRates

    Reviewed Sept. 25, 2023

    Nitin; the car owner, was great. He was professional, thorough and very easy to communicate with. The car was really nice and well-maintained. Overall a great experience and value for the money considering prices today. I will definitely utilize Turo and Nitin in the very near future for my Turo rental needs.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 25, 2023

    I just finished my first vacation car rental from Turo and it was GREAT! I rented a Jeep Renegade in Colorado for just $50 a day!! The car selection on Turo was beyond expectations. The price was almost HALF of traditional car rentals and the communication from my Turo host was amazing!! HIGHLY RECOMMEND TURO!!

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    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Sept. 25, 2023

    First-time Turo renter. The car was easy to drive and I had no problems whatsoever. Super quick pick up and drop off! I like how clear the instructions are through the app. More than enough miles offered. The car handles really well through the continual mazes of Portland road construction!

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    Reviewed Sept. 25, 2023

    The car was perfect. Everything worked perfectly. The car was awesome and I would love to get it back again. The car ride so smooth. We enjoyed the car and thanks again for letting us borrow your vehicle. So the car ride was great and we were happy to have it again. The ac was great. The seat was so comfortable and it’s drive smooth.

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    PriceEase of UseRates

    Reviewed Sept. 25, 2023

    I thought it was a great app, very easy to use. Really liked how you could pick what car you wanted and the wide selection of vehicles and that you could pick what vehicle and price worked for your budget. Something you can't do at normal car rental place, you might be able to pick type of car in general and hope they still have it, often not at normal. Here you know what you are getting and the price was way better then normal car rental place. I will use Turo for all my car rental needs from now on.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 25, 2023

    Host was late dropping the and picking the car real late. Drop time was 8:30 am but dropped 10 am. Pick up time was 11 am but picked up at 9 pm. Asked the host partial discount for the inconvenience but host rudely denied. I paid $120 charges. I think it was totally unfair to me. Customer service could not help with the discount.

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    Customer Service

    Reviewed Sept. 25, 2023

    Easy pick-up in airport! No lines and clean car with min miles. Good communication with owner. Would use Turo again. Only issue was return at airport due to parking ramp being closed making up park off site and having to bus to terminal. This was not owner's fault but inconvenient.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 25, 2023

    Our Nissan Kicks was waiting at the airport when we got off the plane. It was clean, had gas and the owner was very helpful with anything we needed. It was comfortable and so much cheaper than renting from the other airport car rentals. I loved being able to get off the plane and it was ready to go. We took a few pictures and we were on our way in no time at all.

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    Punctuality & Speed

    Reviewed Sept. 25, 2023

    Very easy pickup and drop off. Really nice vehicle and was spotless when I picked it up. I asked if I could possibly pick it up 30 minutes early and he had it ready for me when I needed to pick it up. Also was easy to locate. I will rent again in the future.

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    CoverageRefunds & PayoutsBilling

    Reviewed Sept. 25, 2023

    Ya after forking over a big wad of money to rent for a few days, on the return trip a rock flew up and cracked the windshield. Instead of working with us to arrange a payment plan to pay for damages that weren't our fault, they sent us straight to collections because we are not as rich as them and can't just swipe a credit card for $800! Especially when we found out they only paid around $550 for it. My question is, why don't they have glass coverage insurance for their vehicles?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2023

    Great experience for our first time using the service. The only issue we had was that their key fob wouldn't lock or unlock the car doors or pop the trunk. There was a blinker issue also. Quick and easy communication with Mario. He was thorough in all instructions. Thank you!

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    Price

    Reviewed Sept. 24, 2023

    I must say the process was easy! The car was nice that I had for the couple days I was there except I noticed Saturday I had to push the bumper back in place 3 times on this car!! Then when I returned the car the host sent me pics of the bumper back out of place and I’m now being charged for damage that had nothing to do with me at all… Very unfair as a new Turo customer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2023

    My experience with Turo has been very easy and convenient to find cars for weekend trips or emergency trips. Customer service works fast for resolutions. The whole app is very helpful. All of the hosts that I have encountered have been very helpful always on time and very communicative. There is always many options to choose from on any holiday just as long as it’s two or three hours in advance.

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    PriceStaff

    Reviewed Sept. 24, 2023

    It was the second time I've used Turo; it is nice knowing that you're getting the exact vehicle that you want, rather than renting a 'vehicle type' and getting something you don't like. The whole process is faster than going through the other mainstream rental places, both picking up and returning. And cheaper too! Getting a brand new vehicle for $40 a day, one that you've considered purchasing and want some time behind the wheel before you do? It was fantastic.

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    Customer ServiceStaff

    Reviewed Sept. 24, 2023

    Great ride and drove wonderfully. Excellent communication and responded to texts in a reasonable amount of time, some almost immediately. Car was very clean and smelled good. Definitely recommend prepaying for fill up when booking as it makes it easier on departure day. Will definitely recommend to others and use them again. Being a first time Turo user, experience was outstanding. Thank you.

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    StaffHonesty & Transparency

    Reviewed Sept. 24, 2023

    Ronnie was very friendly and very kind. Explained everything to us about car and he was very honest. Would most definitely use Turo again on our next trip. Saved us a lot of money from renting from airport or any other car rental place. Car was very clean when we picked it up.

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    Customer ServiceSales & MarketingPriceOnline & AppStaffRatesTransparency

    Reviewed Sept. 24, 2023

    Communication was probably the most outstanding feature of the app. Finding and renting available transportation when traveling has never been easier. Thanks to Turo. The selection was great, transparency of the renting party was more than adequate. And the price was in line with the choice of your experience. And don’t forget about the versatility Available to you even during your trip.

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    PriceStaffRates

    Reviewed Sept. 24, 2023

    Due to the ease of finding exactly the kind of vehicle I'm looking to rent at any given time for any given purpose, the value for the price, the reliability of being able to work with the private owners of the vehicles listed on Turo that I rent from, and the overwhelming amount of flexibility I've been offered to extend my trip when the vehicle is still available, I can't ever see myself going to another corporate car rental spot again. if you need a vehicle, Turo is the only way to rent.

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    StaffTransparency

    Reviewed Sept. 24, 2023

    I'm new to Turo as this is only the second time using Turo. My first experience was very good and my second experience was just very good too. My host on the last trip was Jonathan. He was great with giving me all updates and guiding me through the process. Everything was great from start to finish.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2023

    The car was in showroom clean condition and the great customer service from owner was welcome for an out of town visitor. I would definitely use him again. He was prompt and polite in both delivery of the car and return. Johnathon communicated throughout the process. He was very helpful with suggestions and information that made this whole process very easy and enjoyable.

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    Customer Service

    Reviewed Sept. 24, 2023

    Very good experience. Manuel’s Yukon is in great working order and condition. I would definitely recommend this vehicle. The communication was great. The pick up and drop off was easy. We had four guys playing golf with all our clubs, etc. and there was plenty of room. The Yukon was clean and a perfect choice for our trip.

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    Staff

    Reviewed Sept. 24, 2023

    This was my first time using Turo. The process was easy. What made the experience especially pleasant was the attention and care that was given by Tee, the car owner. The car was immaculate and drove really well. Instructions for access were very clear and easy to follow. Tee was gracious and answered any questions I had right away. I will definitely rent again with Turo.

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    Sales & MarketingOnline & AppRefunds & PayoutsStaff

    Reviewed Sept. 24, 2023

    I thought I already did a review but here goes. Jay was excellent to deal with! Provided much needed information on where to pick up the car and how to return it. The Jeep was clean and ready to go. I will definitely use him again! This was my first dealing with Turo and will use the app again.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Sept. 24, 2023

    This was my 2nd time using Turo and it was flawless. The cars are great and communication with the hosts was quick & easy. Highly recommend for anyone if you need a 1 day rental or a 3 day rental. You get a bigger discount if you rent for multiple day! I will never use another rental company again!

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    Sales & MarketingStaff

    Reviewed Sept. 24, 2023

    Love using Turo. It’s simple and easy!!! Every Host has been wonderful to work with!!! Every vehicle I have rented has been good quality cars. Just a few hiccups with one vehicle but the host was very helpful with the situation. The discounts is very helpful when renting three plus days in a row.

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    Customer Service

    Reviewed Sept. 24, 2023

    This is my very first Turo rental and it was a very good experience. The car owner was very nice to get back to me and answer my questions and did everything he said he would do. The car was clean and ready to go and I will definitely rent again.

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    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 24, 2023

    How wonderful to not have to wait in line. Beautiful car, great price and owner. Efficiency of Turo go to collecting any concerns was very helpful. Ease of leaving car in garage at the completion of my trip. I will definitely be using the service again and will be recommending to my family and friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 24, 2023

    Our host Arian was fantastic! He was quick to respond to messages which put me at ease. Pick up and drop off could not have been easier at Newark Airport. The car was clean and comfortable. Will use this host again as I will give him a 5 star review!

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    PriceRates

    Reviewed Sept. 24, 2023

    Overall experience is much better than traditional renting. A hassle free pick up and drop off experience where minimal to no face to face interactions makes for a much more convenient process. The trip fee makes for confusing pricing, not being disclosed until booking.

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    Customer ServicePriceRates

    Reviewed Sept. 24, 2023

    I asked for an hour and a half extension on the car before I even took the vehicle. It was granted but no mention was made to me about a price increase. Instead, I was told I should have read the policy and checked my email. Really??!! Literally any place I go and make a change, like an airline, I am told at that time regardless of their policy that a price increase or decrease would occur. Wake up Turo.

    If the customer is part of Turo how about being more up front with your customer. Pretty sneaky. At least Dollar Rent A Car doesn't push their 10-pages of fine print when they charge extra for an upfront change. Literally any rental agency I do business with tells me up front that when I make a change in service there will be a change in the price right there, right then. Plus, you have to jump through hoops to get the car and then to drop the car. You also have to return the car clean (to their liking) or you get charged. Too many rules and regulations. When you rent a car, it should be that last part of your trip that is a worry. Turo? Forget it. I'll take dollar rent a car any day.

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    Customer ServicePunctuality & SpeedMaintenanceStaffBillingHonesty & Transparency

    Reviewed Sept. 24, 2023

    Y’all. I have used Turo so many times in the last 6 months it’s not even funny. I started off with the traditional car rental place, usually Enterprise, Budget, Thrifty, one of them…until I was stranded at Tampa Intl. As I was taking an Uber over the Gandy I found Turo. I booked a Jeep that was available, it was one of the only ones left for that next morning. The owner responded to me within a couple of hours, well after midnight, and told me he’d bring the sheep to me as soon as he finished getting it cleaned/inspected. He had it to me by 10am, he was a saint.

    Another time, I was leaving Tampa Intl in a BEAUTIFUL brand new 2023 $40,000 car and I scratched the front bumper up against the yellow cement pole at the exit/ticket thing. I was so scared. I drove that car for 2 days thinking….maybe the owner won’t notice. But I was lying to myself so I broke down and told him while I was sitting in the terminal waiting on my flight. I was truly expecting an angry/negative response, but to my delight the owner had written me back by the time I’d landed and said not to worry, he knows a guy. He asked me if I thought $150 was fair and I said absolutely so he sent me the bill and Turo pulled it right from my account.

    This platform, I feel, keeps people honest with each other. As the driver, I have their $40,000 car and as the car owner they have my license info and we all want to have a good reputation, good reviews. I have had nothing but great experiences with every single car/owner I have done business with. Some owners have really gone out of their way for me, they really did earn their 5-star reviews. Not to mention I have driven so many amazing cars along the way. So many that I’m pretty sure my next purchase will be the car I’m currently renting, as my car was broken into and will be out of commission for a couple of weeks. I will use this platform and continue to recommend it to any and everyone who wants to hear me ramble on about them.

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    Reviewed Sept. 24, 2023

    It’s always a great experience renting from my guys on Turo. The cars are always well-maintained and clean and they make it very convenient for me. I recommend these guys to anybody who wants to rent a car on Turo. He will not be disappointing. If you’re in the Glendale area or Roman Glendale area and you need a car with no hassle and check out my guys John and Mossad.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2023

    Jeff was great in both communication and the quality of the car he provided. It was clean, with a full tank of gas. Jeff actually picked us up at the airport and gave us time to see how the car is operated before we drove it ourselves. The car drove great and there were zero safety concerns. The car proved to be more efficient than we expected and was certainly more comfortable than we thought a Kia could be. We were amazed at the solid feel and performance. Jeff even gave us a heads up about the northern lights, which turned out to be an epic show.

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    Punctuality & SpeedStaff

    Reviewed Sept. 23, 2023

    The rental was easy, the shuttle was quick, the drivers were very courteous, helpful, and happy to give us information about Kauai. We rented from Danny **, who is also very helpful and courteous. My son has used Turo several times and referred me to using Turo. I Will be using Turo to rent cars again. We will also be referring our friends and family to use Turo.

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    PriceStaffRates

    Reviewed Sept. 23, 2023

    The car was sparkling clean when I picked it up. Rick thoroughly explained all the details of how to locate the keys and the car. He was very responsive and anticipated all my questions in advance. The price was right too. It turned out to be less expensive than an Uber. And more flexible than Avis/Budget. Next time I need a car I will definitely contact him again.

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    Punctuality & SpeedStaff

    Reviewed Sept. 23, 2023

    My experience with Turo and the owner of the car were fantastic. Rented a 2017 Blue Camaro (Blue Bawler) and loved it. Wound up trading it back early due to room needed for family and Will, the owner, couldn’t have been more helpful. I was able to transfer mid-trip to a more family friendly vehicle. A 2022 Honda Accord. He brought the vehicle to me and picked up the Blue Bawler. Would definitely use Turo and Will again.

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    Sales & MarketingOnline & App

    Reviewed Sept. 23, 2023

    I cannot say enough how seamless the Turo app was in renting a car. From picking out a car to pick up and drop off all went so smoothly and saved time instead of using a company at the airport. I will definitely be using the app again for future trips.

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    Reviewed Sept. 23, 2023

    This car was a great asset to my trip. It was comfortable, no issues and it got me and my kids where we needed to go. Gustavo was always answering my texts when I needed him. I didn't read everything about the car so I had to drive him crazy (lol) but eventually I managed to figure it out.

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    Sales & MarketingOnline & AppStaffEase of Use

    Reviewed Sept. 23, 2023

    It was easy to use the app and I am not tech savvy. This really helped with renting the car and messaging owner. I enjoyed using TURO and will definitely use again in the near future. I used it this time for business but plan on using for pleasure in the future as well and telling all my family and friends how easy it is to use. Great cars available.

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    Sales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 23, 2023

    We rented a Tesla from Brian in Dallas, TX. He was friendly and extremely professional. Brian met us at the airport and gave us the information about the car. The car was immaculate! There was also supplies in the back to clean the car if something spilled. Brian also supplied extra cables for device charging in the center console. He also communicated well and quickly through the app. We will definitely rent from him again! This experience with Brian has redeemed our faith in using Turo. Now it's time to book a car for the next trip!

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    Staff

    Reviewed Sept. 23, 2023

    I had a great time went to my son's wedding in Oregon as a blast. The gentleman ran me the car. Awesome guy, clean truck. It was new but still he kept it up clean and all that. I never have a problem renting from him again nor from Turo. 'Cause so far it's been excellent.

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    Punctuality & Speed

    Reviewed Sept. 23, 2023

    This was our very first time using Turo. Recommended by a family member. It was a very quick and easy process. Cody, our host gave us clear instructions on what to do and how to do it. The car was clean and ready to go when we got there. I will definitely be using Turo again. And Cody was a great host. Thank you for a great experience.

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    Sales & MarketingOnline & AppEase of Use

    Reviewed Sept. 23, 2023

    The car was clean, ran well and we had a very good time in Seward AK. The host provided directions to us by using the app and made it easy for us to locate the car (a Mitsubishi Galant) in a near by parking lot and made it easy to use this service! The host also provided a code for us to unlock the key box. Thanks very much!

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    Sales & MarketingOnline & App

    Reviewed Sept. 23, 2023

    The accuracy is wonderful, I recently started to use Turo and I love it, very easy to communicate with the owners of the vehicles, Just simply awesome, I really enjoy using the app, Very easy to pick up the vehicles, the first car brakes was not so good but I took it easy and of course follow the rules of The road.

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    Reviewed Sept. 23, 2023

    Service was perfect; car was perfect. Dave was perfect. What more would one want? Only suggestion is to include the automobile manual for those of us that might need instructions for all the bells and whistles.

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    Staff

    Reviewed Sept. 23, 2023

    Mary's team had great selection of Tesla's. Also very friendly and knowledgeable. Check in and check-out were very easy. Loved using Turo. Will definitely use Turo and Mary's Tesla again when I travel. Very clean and comfortable vehicle. See you again when I travel to Florida. If you are looking for Tesla rental check out Turo!

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    Customer Service

    Reviewed Sept. 23, 2023

    The communication was great. The easy pick up and return process was great. The car was exactly as described. It was in beautiful condition and very clean. I was very impressed as I had a great experience. I flew into Tampa and used TB Rentals and was very impressed with them. I would most definitely use Turo again.

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    Punctuality & SpeedStaff

    Reviewed Sept. 23, 2023

    This was my first time with Turo! It will not be my last! This is gonna be my go to from now on. My host was exceptionally kind, and helpful and full of knowledge about the area! He made many suggestions and the car was clean, well maintained and beautiful. He answered all of my questions and provided all the details I needed to have a great time. Pick up and drop off went seamlessly and I can't wait to use this service again.

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    Staff

    Reviewed Sept. 23, 2023

    I love the way you can just rent from right down the road from you and keep it as long as you need! The vehicle was so clean and so good on gas! The jeep compass was smooth riding and Micheal (the host) was very responsive and easy to communicate with!

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    Reviewed Sept. 23, 2023

    Anson from Top Shine was awesome and available to me all week. He explained how the process works for pick up and return and Maurissa from Turo was great. She got the vehicle I requested and also explained process in detail to me. Will recommend Turo to friends and family.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 23, 2023

    It was my time using the app and I loved it!! The Jeep was amazing! The process of getting it from the airport was so easy and better than getting a car from the airport rental places. I would definitely do this again! The owner was quick to respond to me super easy to get a hold of her if need be and I love It!

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    Sales & MarketingPriceOnline & AppEase of UseRates

    Reviewed Sept. 23, 2023

    First time using the app, very easy to use. The whole experience was pleasant from pick up the drop off. Car was in great condition and was exactly as described. I compared the prices against the typical car rental companies. And Turo was a better value. I will certainly use Warren again when traveling back up to Connecticut.

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    CoverageStaff

    Reviewed Sept. 23, 2023

    Overall I enjoy meeting and having the opportunity to meet and ride in different vehicles. I’m all for the experience. I often go out the way to wash and clean the cars and it’s a win win experience. My last experience was awful. The car makes loud engine noises after running for a little while and as much good reviews as the previous renters claim they had this guy only wanted the money. (Japanese) How I know I never took the chance to cover myself and take pictures how ashes got on the mat I don’t know. I don’t smoke cigarettes or ** and vapes don’t leave a smell. This guy was very petty and only wanted the money. I live in Hawaii Christ sake. 150$ I’ll never go to him again .. worse experience I had and you know what? Even if the car's dirty or doesn’t run that great I never complain because I’m Grateful for experience. Anyhow I’m upset with myself and I’ll try to be more careful and watch out for those kind of people..

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    PriceRates

    Reviewed Sept. 23, 2023

    Since I already gave a review, I will repeat myself. I rented for 3 days then added a 4th day. I was charged a higher rate for the 4th day and I felt it should have the same rate as the first 3 days. Thank you for reviewing this discrepancy.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com