
Turo Reviews
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About Turo
Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.
- Available for 25 and younger
- Safe pickup
- Flexible rentals
- Affordable
- Limited mileage
- No one-way trips
Turo Reviews
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Reviewed Oct. 9, 2023
Great way to rent a car. My host was very responsive and helped my first experience go very smooth. Allowed me to pick up and drop off at different locations which saved me tons of time. Had the SIM pass which also saved me time traveling on the highways. I will definitely use Turo again when traveling.
Reviewed Oct. 9, 2023
Sunshine Rental was excellent to work with when I was needing a car for business travel in West Palm Beach. I would Highly Recommend. Great Communication. I would rate them an A+. This was my first time renting & it was a breeze. On time pick up, and the car was full of gas and was ready to go.
Reviewed Oct. 9, 2023
I had a great experience with Turo! It was my first time renting and to my surprise it was fast, easy and user friendly. My host Mr. ** was outstanding and made me feel very comfortable! Everything from choosing a rental to selecting a rental and a host was on point. I will definitely rent from Turo again!
Reviewed Oct. 9, 2023
2nd time renting Tony's Honda Sport, great car. Love this car, great experience. Quick and easy, no problems, clean new car. Easy pick up and drop off, great communication. I will use Tony's cars in the future. Maybe try a different vehicle in his fleet. He has many other options.
Reviewed Oct. 9, 2023
Latisha was great. Car as described. Clean, efficient. I would use her again if I ever travel back to the Clearwater, FL, area. Turo worked beautifully. When the first car choice was canceled, Turo paid the difference in the price increase. I will use Turo again, and I will recommend them to others.
Reviewed Oct. 8, 2023
It was a very easy and great experience, car was great. With gas so high, it was a perfect choice to drive around Southern California. Very nice clean car, the pick up and drop off were very easy and smooth. I'd definitely rent from Korey again when in San Diego.
Reviewed Oct. 8, 2023
Easy booking, great communication and car exactly as described. All questions were promptly addressed. So much better than wondering what you end up driving and at what final price with the old airport rental cars. I'm sold. Great experience all the way. Turo has won me over to this experience. Thank you to all.
Reviewed Oct. 8, 2023
A bit nervous using this app for the first time. My host James was super nice, reassuring and had the car ready for me at the airport. Drop-off was well organized and stress free. Very reasonable price compared to any of the rental companies that I’ve used before. If you just want reliable wheels - this is a great option. Already booked a second trip.
Reviewed Oct. 8, 2023
We had to change cars twice. Not only was the owner very accommodating, TURO checked in to make sure the changes met my needs. The car we ended up with was clean and well taken care of. The transfer was smooth and efficient. Car choices were many. The owner responded to phone calls and messages.
Reviewed Oct. 8, 2023
This app is great, simple, easy and super convenient. Great cars. I don’t think it gets better than this. I love app, great customer service. I have no complaints Imma keep using it too. I'm done test driving all the vehicles that they have to offer … I can’t believe how easy it is to rent one and how quick you could pick vehicle up and you could always find one near you based. On your location without having to drive too far from home..
Reviewed Oct. 8, 2023
Great customer service, easy reservation changes, loved that I could specifically pick the car. The car was like new. I will say that it took a minute to find the car and I couldn't find an elevator to the top floor, so I had to carry my suitcases up 2 flights of stairs.
Reviewed Oct. 8, 2023
My experience with Turo was the absolute best! I'm renting renting from anyone else again! I've told friends and family about my experience in hopes of giving them a great opportunity. I had no setbacks. Turo is easy and self explanatory. I had no problems navigating my way through the app.
Reviewed Oct. 8, 2023
Renting from Turo was very easy. What I love most about it is that there’s no $500 security deposit like renting a car from a rental company. The car was very clean, and the process was quick and easy. We had a small issue with the car but the owner really worked with us and had great communication through the whole process. Would definitely do it again.
Reviewed Oct. 8, 2023
This Bronco was fantastic. Big and spacious so we never felt cramped. Loved every minute of our rental. Very easy to drive and with all the cameras it was simple to park. The red paint is beautiful!!! My grandson now says “Papa’s Car” to every red Bronco he sees and we had to buy a toy one for him. My wife also says I have to buy one now! Needless to say we loved this car. Isaiah was a great host and very responsive.
Reviewed Oct. 8, 2023
Dominic was an excellent host! The car was clean and very well maintained! It was so easy to set up, pickup and drop off! I would highly recommend this host if ever in San Francisco! It was an awesome experience! It was extremely cost effective and enjoyed the whole experience!
Reviewed Oct. 8, 2023
During my trip, this host acted nice for the whole trip and then when I returned the car, his attitude quickly changed. He tried to overcharge me for every little thing that he could, for example, overcharged me on the Tesla, electric vehicle, charging balance, and other things too. Luckily I brought this up to customer service, and everything was refunded. Watch out for this guy, you don't wanna get on his bad side.
Reviewed Oct. 8, 2023
The only issue I had was the fact that the pickup information was given only after arriving at my destination. It was a little concerning that even after paying in advance the pickup information was not provided sooner. Other than that the car was well maintained and operated perfectly. Where the car was parked in bright sunlight it was very hard to get a picture.
Reviewed Oct. 8, 2023
Great experience. Pickup and drop off were simple and the car was perfect for our event! Our guests even enjoyed looking at the vehicle! The bride and groom looked stunning in the photos and are going to definitely going to hold special memories for them. Thank you for a wonderful experience, we will utilize this service in the future and share our experience with others!
Reviewed Oct. 8, 2023
When I went to drop off the car to the boat the car was fine. There was no damage to the car. I drove 2 hours so at least the car needed to be washed then said the boss was completely smashed in. I haven't drove a car in area year but the buses to go To a meeting. Anyone in their right mind would of pointed the issues. ** Instead they made up lies to get more money. Don't rent from these people ever. Scammers.
Reviewed Oct. 8, 2023
This was my first Turo rental. My experience was great. The Toyota Sequoia we rented from Kurt was a perfect fit for our needs and was in excellent condition. He made the whole process easy and answered our questions in a very timeless manner. I would highly recommend this owner and this particular vehicle.
Reviewed Oct. 7, 2023
I was a first time user, so I wasn't sure of what I was doing at pick-up of the car. Did not look it over, or take any pictures/videos - big mistake. The car turned out to be quite unkempt inside, with stains on the seats, some clutter and there was even a Butterfinger bar under the driver's seat. Externally there were multiple serious scratches on most sides of the car, which I didn't realize, as I only looked the back and driver's side, when I approached the car and entered it. None of these scratches are visible in the photos on Turo. Regardless, the host was friendly, the car ran well, and I only needed it to get from point A to point B. After I returned the car, the host even gave me a lift. That evening I left him a positive review for that, deciding not to detract for the condition of the car.
As soon as I left the review, I saw an email in my inbox that the host claimed damages to his car. I had zero incidents (and unfortunately, due to the condition of the car, if there was something that happened to it in the parking lot, which I didn't witness, I would not be able to tell that there was one scratch more). The pictures of the damage that were provided to me show an existing big chip, and some scuffing near it, claiming only the scuffing is new. I am now liable for $500 in damages to replace a scratched up bumper on a car that wasn't well taken care of, having no idea how and if in fact this damage was caused during my trip. Never using Turo again.
Reviewed Oct. 7, 2023
It was a very clean, nice car. Owner was very professional. And was so nice to have it delivered to an address rather than the airport. I will contact this person again and try and rent the same car. That was very good on gas and very comfortable. The owner even met us early so we could catch a train back to the airport on time. Was very pleasant to work with.
Reviewed Oct. 7, 2023
First time using Turo and I'll consider using it for every trip moving forward. The process was easy, the interface on the website is very intuitive, and the total price was almost half of what I'd pay using any other rental service. Sometimes the app isn't the most user-friendly — a little too simplistic in certain ways — but it was still a great experience.
Reviewed Oct. 7, 2023
What can I say from booking to drop off this process was smooth and seamless. The host was very communicative and polite, the car was beautiful, and the price was well below anything else we saw in the traditional rental market. 100% will use Turo for all future travel plans! We are hooked!
Reviewed Oct. 7, 2023
The vehicle was perfect for us. Great gas mileage. Clean on arrival. Easy to pick up and return at the airport. There is a Bozeman airport fee of 48 dollars that was a surprise to us, but still not a bad deal considering the cost of rental companies, we still came out ahead than what a rental company wanted to charge. Daniel was available to answer questions I had. First time using Turo, it was a good experience.
Reviewed Oct. 7, 2023
We are first time Turo customers and are very pleased with our rental experience. We had many vehicles to choose from. Our choice was a great Jeep Trail Hawk. Jacquie gave us clear instructions and photos so we could find our rental car in an unfamiliar airport. The car was spotless and well maintained.
Reviewed Oct. 7, 2023
Patrick couldn’t have not shown his customer service any better than he did. He carried himself on a very professional level & was prepared to answer all questions. I would recommend his services to anyone that’s looking to rent from Turo. As long as he got cars available I will request his services.
Reviewed Oct. 7, 2023
Great communication & all things went well; vehicle clean & well maintained. We were able to pick up at Airport and turn in at nearby hotel. Everything was very easy and flexible. The vehicle performed well and had better gas mileage than advertised. Our plane landed early and we were able to adjust the rental to receive car promptly.
Reviewed Oct. 7, 2023
Ceige was so helpful throughout the renting of her vehicle. She worked with me every time I needed to extend my trip with the vehicle. The car itself was so clean and well kept and it rode so smooth. I will most definitely be renting with Ms. Ceige again through Turo. Turo has been a good experience the 2 times I have rented cars on here.
Reviewed Oct. 7, 2023
I honestly have nothing but great things to say. Jesse was amazing to work with. The expectations were clear on what to do and how to return the vehicle. He was always quick to respond. Very accommodating. We needed another day and it was granted immediately. I have no complaints. I hope he didn't either.
Reviewed Oct. 7, 2023
I had business to do in AZ and CO. I wasn’t sure how long I would need to be in AZ so I couldn’t book a flight or car in CO. I completed my work in AZ about 2 pm so I booked a flight and then a car for Denver. I only needed it for 1 day but I was able to pick it up at 11:00 that night. Short notice was not a problem.
Reviewed Oct. 7, 2023
Everything about this rental was easy, efficient, and fun. We were unable to get the car we original ordered but was very happy with the replacement. The car was a manual which made us that much more fun to drive. The car was amazing, clean, ran great. We had a great time cruising around. I would highly recommend William and his cars.
Reviewed Oct. 7, 2023
Jack was great, accommodating, knowledgeable and on time with everything. The vehicle was the perfect size, clean and well maintained. It ran great. Any time I had a question or needed anything Jack responded quick let to my needs. I will return to the area and when I do I will be looking for Jack's van service
Reviewed Oct. 7, 2023
Super easy, reliable and easy to contact person that owns vehicle. They have insurance so you don't have to worry about incidents. Fast to reserve and a lot of options. I will reserve again. I highly recommend using Turo. The selection is great and I love renting my exotic vehicles from there.
Reviewed Oct. 7, 2023
I look for rental truck moving something to Vegas on my experience is great, price, gas saver & TURO, l recommend this app to anyone. Got rental any cars you want. Andy is the person renting the truck. I have good experience, communication and no problem to speak with him.
Reviewed Oct. 7, 2023
I am very happy with the car I had. It was very clean and very efficient. I enjoyed driving it. It was well-maintained and made me feel safe driving it. I look forward to renting here for my future rental needs. Jonathan is very nice and caring. He will try to make you happy.
Reviewed Oct. 7, 2023
I used Turo for a last minute business trip to Iowa. The process was fast and seamless. The price was slightly higher than I’m used to but because I was traveling and don’t have a credit card nor a return flight, it made it hard to book with competitors. I would most definitely use them in the near future.
Reviewed Oct. 7, 2023
I enjoyed my time with the car as always. Luigi always provides everything in detail and crisp and precise. And I never have any problems with the vehicle itself. And I would recommend Turo to all of my friends and to whomever is on the fence about Turo. Now that my trip is over looking forward to another trip here real soon.
Reviewed Oct. 6, 2023
The vehicle was everything the host said it was. It was a great trip. The Mustang was fun to drive and our trip was very enjoyable. Savannah was a good choice for our vacation. Totally fun time, good food, loved the Hop On, Hop Off Trolley. Captain Derek’s Dolphin Tour was fantastic, we saw a lot of dolphins.
Reviewed Oct. 6, 2023
Loved our first experience with Turo. The app is easy to navigate and the process is made clear. It was great to have car, pricing and location options the big rental companies can’t provide. LA Auto Spot was a great choice, too. We’ll definitely start with them the next time we need a car in LA. My wife and I are always looking for a manual transmission since we both drive stick at home. We’ll definitely start with Turo the next time we need to rent a car.
Reviewed Oct. 6, 2023
I'm so excited to show off my pics I took while on my trip thanks to Tero. They made it so easy to get a car I thought it was a scam. Thank goodness it was legit. I had the time of my life. I only had 1 disappointment but it was with the owner of the car not Tero itself. I would highly recommend them and we'll use them again myself. My problem was dog hair. Yuck!!!!
Reviewed Oct. 6, 2023
I was a little apprehensive to try something other than the traditional rental car companies. However, the rental companies have become so expensive, I decided to give Turo a chance after checking their reviews. I had a great experience. Christian was able to answer all my questions and gave very clear instructions. The Mercedes I rented was fantastic and priced comparatively to the "econobox" the rental companies offered. I will definitely use Turo again.
Reviewed Oct. 6, 2023
This was our first time renting a car through Turo, and our host was great. He provided very clear instructions, the car was clean and well-maintained. The cost was reasonable and better than what we could find through the usual car rental companies. Overall, it was a very good experience.
Reviewed Oct. 6, 2023
A pleasure as always. I had a 2023 Toyota I believe. Very good and accurate service. Vehicle was clean. Return was easy and accurate Location was accurate. There was only one time that the car I reserved hadn't returned. They got me right together. Got another car with the difference paid courtesy of Turo.
Reviewed Oct. 6, 2023
From booking to turning in the car at the end of our trip, Our Turo experience was better than we could have imagined. When we got off the plane and saw the long lines at the rental car facilities, we were so grateful we booked through Turo. Our host Joel was amazing. Clearly communicated & great car!! We had an issue with my Turo account during booking and the representatives that I dealt with handled it quickly and reassured me through the whole process
Reviewed Oct. 6, 2023
The vehicle was exactly as described. Handled our needs and trip destinations wonderfully through the badlands and through the cities. It also held all our gear neatly packed and spread about. The communication was easy and timely. I highly recommend Christian and his Crosstrek and purchasing the fuel allowance. We didn’t have to worry about refilling before return.
Reviewed Oct. 6, 2023
James is a great host!!! I rented the Mercedes Benz. Very nice car. He is very easy going. Overall great guy. I will definitely be renting from him again. I encourage anyone to work with James, he'll treat you right and will work with you on scheduling. Goes out his way to make you satisfied.
Reviewed Oct. 6, 2023
Try having nonsmoking vehicles. The smell was awful and not the cleanest car I’ve driven for that price. I did like the process and was very easy at finding the car. The inside windows were very dirty from smoke. I had to wipe it with my hand to be able to see.
Reviewed Oct. 5, 2023
This was my very 1st Turo experience. I'm highly impressed and this definitely will not be my last. My host was kind and great with answering my questions. The meet was simple and smooth. I have already referred friends and family! Thanks again! The car was fuel efficient, the drive was comfortable and the drop off was just as simple and easy as the pickup.
Reviewed Oct. 5, 2023
I have no complaints with the car or car owner. He did a great job communicating and the car as exactly as described but I was very frustrated with the Turo choice to use design patterns on their website which made it extremely difficult to compare prices. It would be simple enough to ask a few simple questions about desired coverage and estimated miles to normalize the total price. I have zero confidence that I found the most economical deal which one was my highest value. It's not cool to feel like I'm being tricked to pay more.
Reviewed Oct. 5, 2023
Reginald was an excellent and accommodating host. The car was clean and we picked it up and dropped it off at the airport. The Tesla model 3 was an excellent vehicle. He answered all our questions promptly and thoroughly. We rented the Tesla for 8 days and managed to see the entire island which was our goal. I recommend Reginald highly as a host.
Reviewed Oct. 5, 2023
Turo actually is way better than renting from the car rentals. This is my second time renting with them and will do it again and again. I had great experience both times with good customer service and a variety of vehicles to select from. Cars are clean and well maintained. The hosts do reply in a timely manner too.
Reviewed Oct. 5, 2023
Ten out of ten highly recommend!! I will always book with Michael from now on when traveling to the island of Oahu, HI. From the start of the trip till the end, Michael made sure I didn't have any problems with anything. He also ensured my flight status was the same before the journey started. He also has variety of vehicles to chose from.
Reviewed Oct. 5, 2023
I rented a Jeep to take me on a fabulous tour of the autumn colors in and around Ouray, CO. Had a fabulous time and could not have with a 4 wheel drive vehicle. The vehicle hosts were excellent and communicated well. The jeep came clean and ready to ride.
Reviewed Oct. 5, 2023
Everything was great from the drop off of my vehicle, and the end of my trip leaving the truck at the airport! My hosts were great to talk with and communicated with me throughout the 3 day journey! Great transportation and very well maintained! We had a blast! Cari and Mike have great vehicles to choose from and keep them in really good shape! It’s always nice to deal with absolutely good people!
Reviewed Oct. 5, 2023
I expected my deposit to be returned but after 3 calls to customer service be told the 1st two times being told that it was processed. 3 call resulted in them saying it was a 100% fee which I was never told that that’s how it going. So because I was robbed. No my experience was not Good at all and I will never use Turo again nor will anyone I know.
Reviewed Oct. 5, 2023
The communication with Patrick was great. Everything was easy to understand and worked perfectly. The car was exactly where he said it would be and the photos were a big help. He included beach chairs and umbrellas and cooler! We were very happy with the car. Very comfortable with great air conditioning.
Reviewed Oct. 5, 2023
I had a great experience with our experience. I would rent from them again!! The car was fueled up and ready to go. I would also recommend them to my family and friends. The owner was timely with the drop off and pick up. They were very friendly and answered all of our questions.
Reviewed Oct. 5, 2023
This was my very first time using Turo and it was great!! The host of the vehicle was so great to help and communicate. It was so much more reasonable than renting from the big name companies and much easier as well for the overall process. I will definitely use Turo again for future rentals! Incredibly surprised and happy! ❤️
Reviewed Oct. 5, 2023
You charge a daily fee to rent a car but then shorten the return time to suit your needs and not the client's needs. You’re just a money hungry company who doesn’t give a darn for your clients. Your customer service is horrible. It’s offshore and the people there speak with marbles in their mouth and don’t listen and read off the script. Your Executive Level is nothing but a computer, and you can’t speak to a human being there because there are none. The vehicles that you have rented out are great. The people on the vehicles are great but Turo sucks.
Reviewed Oct. 5, 2023
Easy to get the car, tinted front windows are a little annoying, and front shocks are busted. That makes for a noisy ride. Otherwise the car is perfectly serviceable and works well for short trips. Owner is quick to respond and friendly. Turo is a good platform but I don’t like the extra fees.
Reviewed Oct. 5, 2023
When arrived to inspect the car I was a little disappointed in the condition of the vehicle. Front tires are bald, a lot of scratches and dents on the vehicle. They could have detailed it and buy new floor mats. There was a lot of dog hair in the back of the car. But the biggest complaint and be very careful with Turo we were stuck in traffic for almost 2 hours which put us in late. I was told just to adjust the time when we would be back and I was under the impression that there would be a small fee adjusted. But to my surprise it was a full day charge so please be aware of that before renting your car. I do have to say Mario was very helpful and kind throughout the process.
Reviewed Oct. 5, 2023
I would most definitely use any of Jonathan’s vehicles on my next trip to the Phoenix area….Was timely with all communication and made the experience a pleasant one. The vehicle was as described and in perfect condition….Overall and excellent first TURO trip! Thanks Jonathan for making our Arizona Vacation an awesome one!
Reviewed Oct. 5, 2023
Gaurav our host was amazing, always in contact. Highly recommended and have been renting out his car for months. The car was immaculately cleaned. If you’re in the Fairfax area in need of a car, this is your host to contact. Using the Turo app was easy and informative and recommend it wherever you go. Carmen P
Reviewed Oct. 5, 2023
Turo was pretty simple and gave me the opportunity to drive a car and experience was very easy and I ran it vehicle from Vincent. He was very professional, answered any questions I had, his responses very quick and I had a emergency come up and I had to keep the car an extra day as the sponsors quick again, and he took care of any questions I had very responsible.
Reviewed Oct. 5, 2023
First time renting with Turo and it went well. Found it much more convenient than using a traditional rental company. Car was great and it was nice to be able to see reviews on the actual cars available for rent. It was easy to contact the owner with any questions, and dropoff was quick and easy.
Reviewed Oct. 5, 2023
I have recommended Turo to my friends already. Getting to choose your car, pickup/dropoff points. It’s the perfect way to rent a car. Communication with the owner was fast and respectful. I appreciated his quick response to my questions about pickup and drop off. Communication with the texts from the company was very helpful also.
Reviewed Oct. 5, 2023
Overall, the car was great. After returning the vehicle, I experienced a little pushback. An investigator had put my account on hold for a late return, and told me he wasn’t entitled to lift the hold and that he will not be. Said bye and hung up on my face, with the Host right next to me. He began to check in the car with the host and neither of them never informed me of anything but I woke up the next day with a $600 charge on my card from “late return, cleaning, mileage, and gas” when in my photos, I have proof of it being clean, mileage was accurate and also the gas was even to when I picked it up.
Although, I picked the car up in horrible condition. I have proof showing the host how dirty the car was and took it upon myself to clean. Also, the sunroof malfunctioning, I used it as normal use and had the sunroof lifted up, wasn’t fully open, but the host says it will not close. If the sunroof was broken beforehand, as a guest, I should have been notified to not use the roof.
The host used his cell phone to text my cell phone rather than using the platform app to message, so there wasn’t anything for Turo support to prove from. But I have uploaded photos of drop off and pick up cleanliness, or not. And also proof of the host texting my phone. Now that my account is restricted and I can’t use Turo any longer. Turo support reviewed the request, because I submitted a dispute and they also say I am responsible for the charges. This has been the worse experience I’ve had with renting cars with any platform and I will be in touch with the Better Business Bureau about this business. Very unprofessional!
Reviewed Oct. 5, 2023
We were in Oregon for a few days and knew we wanted a vehicle for one of the nice weather days to drive to the coast, but couldn't plan too far ahead since the weather changes on a dime. Turo was perfect because we were able to select a vehicle the day before. Drop off and pick up were both a breeze, as it was delivered right to our hotel and keys were left with the concierge.
Reviewed Oct. 5, 2023
First time using Turo and Jack communicated well during the process! Loved his Rivian! It was clean & fun to drive! I’m thinking about buying one myself! It was also my first time driving an electric car, so he had to train me on how to charge and so on! I would definitely recommend to a friend and rent from him again!
Reviewed Oct. 5, 2023
I love Renting from Turo. It is always such an easy and hassle free process. I will only use Turo from now on in any city I travel to. The communication is Amazing and everything is right at right at your fingertips with the Turo App. I definitely recommend using Turo
Reviewed Oct. 5, 2023
Turo has great prices and makes it fun to try out vehicles you wouldn't rent at a normal rental agency. I am new to this platform but am enjoying my options and have had a positive experience. Try it. You will not be disappointed. There is a large selection of vehicles and you avoid all the airport taxes.
Reviewed Oct. 5, 2023
This was my first trip with Turo and Kevin made it very easy. He messaged me back quickly. He made pick up and drop off a breeze. He was very helpful throughout the whole process. The car was very modern. It was a 2019 Honda Civic. It was dependable. Comfortable and very well maintained.
Reviewed Oct. 5, 2023
Dannielle was a wonderful host. The Tesla was exactly as pictured, well kept, and extremely clean. Once booked, she responded immediately. The pickup and drop off was seamless. She even sent video instructions on how to operate the Tesla. We had no issues whatsoever. If I’m ever back on the West Coast, I will absolutely rent from her again!
Reviewed Oct. 5, 2023
He communicated quickly the whole time. He is awesome and the car was great and clean. It drove great, Nice and smooth. I will definitely rent the car again. Thank you again Dave for allowing me to rent your car. I very much appreciate it. I will be seeing you soon and the location was great for me and it was also easy to find.
Reviewed Oct. 5, 2023
Got the I8 for a day. Shout out for the host for being courteous and nice. I showed up 20 min earlier than the book time and the car was already clean and ready to go. The host didn’t hesitate to let me have the car 15 min before the time. Asked me to take pictures of the car on what I think where the external dents and scratches (very minimal) the point is he wanted me not to be countable for something that I didn’t cause. Will definitely use their service again! A++++.
Reviewed Oct. 5, 2023
Communication with the owner was accessible and the response feedback was quick. The prices fit my budget, convenience of pick up and drop off was a breeze. The first (trip) was kinda tricky. I was unfamiliar with the app and how to fine tune specific details for me. My second trip with Turo was flawless. Thanks for keeping it simple.
Reviewed Oct. 4, 2023
Christi was great at communicating! It was very easy to pick up the car after hours at the airport. She made my first time using Turo a great experience. Her directions were very clear and anytime I messaged her she responded quickly. I would book with Christi again. Thank you!
Reviewed Oct. 4, 2023
It was incredible renting a car from Turo! I had a really good time is to the museum. Take my girlfriend out for her birthday. The process was very simple and easy. It’s only problem I had was the trip I’m out with fluctuate a certain time and depending on looking at different cars at different times at one moment I was able to rent a spark for 130 for four days and then when I later tried to do that in unfortunate went up 200 but besides that the the Fiat EV that I rented was incredible, and the host was amazing!
Reviewed Oct. 4, 2023
Upon picking up the car it was complicated at first because I was a first time customer. But my Host Nicholas was very helpful in walking me through everything. I would truly like to rent again. I don't have any transportation to get back and forth to work. Sure wish something could be worked out for me on my paydays.
Reviewed Oct. 4, 2023
3. Turo did not give a discount after more than 10 days of renting. That's disappointing.
Reviewed Oct. 4, 2023
The service is really great. I have had a great experience with Turo as a alternative to rentals. This is so much easier and better the cars that have been on here are in great shape and very nice cars. I have had a great experience with them considering at first I was kinda leery because you never know but after the first time I have been OK. Would definitely recommend Turo to a lot of people which I have.
Reviewed Oct. 4, 2023
Five Star experience! Much easier than dealing with a rental car company. I will definitely continue to use TURO over rental car companies in the future. Communication with Jeremy was excellent from start to finish and his car was very clean and in great shape. The pick up and drop off was convenient and much faster than standing in long lines at rental car companies.
Reviewed Oct. 4, 2023
Nice host! But there were tire pressure issues requiring two service calls. Pick up /drop off location was ab 45’s from Logan Airport requiring 200$ in Uber fees to get to the car. Phone charger didn’t always work, I could only get the brights on on the trip back!
Reviewed Oct. 4, 2023
Glad my Son told me about Turo! Everything was great. It was very easy to book. No hidden fees, I love the fact the owner of the car came to my hotel to drop the car off and she picked the car up from there as well, very convenient for me!
Reviewed Oct. 4, 2023
App is really easy to use. Lot of options. No complaints about renting on Turo. Communication with owner was easy and seamless. A little expensive, but I picked an expensive truck. But overall great experience with Turo and would rent again if I needed to. If you need to rent an RV. You can do so on Outdoorsy. Great RV’s on there also.
Reviewed Oct. 4, 2023
The owners were very professional. The car was very clean and drove smoothly. Price is a little high for me to use Turo as much as I'd like to but was easy and very convenient. They were on time and professional towards me so I'm happy with the car owner's service.
Reviewed Oct. 4, 2023
The arrangement was held was held in a properly secured platform. The host's response to concerns was prompt and courteous. The host offered a 10% towards the next rental if I choose to do business with his company again. The 2022 Toyota Sienna runs smoothly on the road. My Children also had a great time riding in the car.
Reviewed Oct. 4, 2023
The pickup process was simple. Car was clean and came with a full tank of gas. Steven was easy to get ahold of with questions, as well as time change requests. Was able to move my flights around several times with no problems. Would highly recommend to anyone who wants a simplified rental process in the Bay Area.
Reviewed Oct. 4, 2023
The host was very helpful. He even picked me up in arrivals at the airport…I would definitely rent from them again. Using this app makes coming home so much easier. It is affordable and convenient. I am glad I found it. I have told my friends all about it. I gave it five stars.
Reviewed Oct. 4, 2023
I love Turo but the person I rented from is a liar and a scammer. They need to stop her from putting her cars on the app cause she is really trying to scam people. ACTING like People damaged her vehicle, it's very sad to scam people out of their hard earn money, just sad. And Turo need to investigate this ** better.
Reviewed Oct. 4, 2023
I wanted to thank you again for the perfect Turo rental experience in Houston. Your team was incredibly accommodating, picking us up and dropping us off at the airport. The car was clean and ready to go, and while EV charging in Houston was a bit of a challenge, it was manageable. We had a wonderful time in Houston, and your Turo rental made a big difference. We will definitely be renting from you again in the future.
Reviewed Oct. 4, 2023
3 other hosts either cancelled my rental and ghosted me and left us stranded at the airport upon arrival to Colorado. However this host responded within seconds of my reservation and went out of her way to ensure the car was clean and perfect even though she only had a few minutes to do so between the reservation and pickup. She communicated very well throughout the adventure and checked in with us to make sure everything was going well. I will definitely rent her car again next time I’m in Colorado!
Reviewed Oct. 4, 2023
I’m very happy with my Turo experience. The cars have been clean and well-maintained. Communication with the car owners has always been amazing and two-way. As a pilot, I utilize Turo and its owners to get around at the locations (often remote) I fly into. I highly recommend using Turo.
Reviewed Oct. 4, 2023
Victor is always professional & the car is always clean. I had to keep the car a little longer than the return time & Victor was very accommodating. I was able to make it to Houston on a half tank of gas. His vehicle gets very good gas mileage. I would definitely recommend Victor.
Reviewed Oct. 4, 2023
The Carnival was an excellent vehicle to rent. The car was clean and the location was easy to find. Communication efforts were seamless and made for a very pleasant experience with my family. The Turo experience was a new one and proved to be one I would use in the future. I would highly recommend Turo for rentals.
Reviewed Oct. 4, 2023
I had a fantastic experience with Trieu's Audi Q5. He was very responsive and helped us on short notice. We had no issues locating and returning the car. The Q5 was clean and in beautiful condition. It was the perfect car for exploring winding Colorado roads. We will definitely go with Trieu again next time we're in Denver! Highly recommended.
Reviewed Oct. 4, 2023
Great host, very understanding when I was running a little late. It was a late reservation, but the host was able to provide the vehicle for me in a timely manner when traffic interfered with returning the vehicle on time. She very quickly responded to my text message to let her know that I was running late.
Reviewed Oct. 4, 2023
People at Turo are all good. Customer service is responding to my questions and Hosts are a pleasure to deal with. Drive with Turo and drive in complete confidence. I need a car rental. This is the first place I will look. Great tracking information for your delivery.. Last minute modifications are no problem. Thanks Turo
Reviewed Oct. 4, 2023
This was my first time using Turo. Emily made everything super easy from pick up to drop off. She was also very good at communicating with me, which made it super easy to find the car at pick-up. The car was clean and reliable, and perfect for our vacation. We fit all our luggage perfectly for a family of 4. I would highly recommend, and would rent from her again.
Reviewed Oct. 4, 2023
Using an app was a great experience. It was fast accurate and inexpensive. The directions were easy to follow. The host was really responsive, even though we didn’t get to meet in. I definitely rated it a 10. I definitely recommend using this app compared to Hertz, Enterprise, or Avis
Reviewed Oct. 4, 2023
I had a really good experience with TURO, will definitely use it again. Daniela from customer Service was more than helpful. The Host, Sarah, was pretty easy to work with. The car was in pretty good condition. Check in and check out was pretty easy. I will recommend TURO to family and friends.
Reviewed Oct. 4, 2023
I have a lot fun and my trip had fun fun enjoying driving the car with my friends and family and having fun with them. I love that you guys were there for me to share it with you and I’m glad that you guys have been able to get together and have fun with each other.
Reviewed Oct. 4, 2023
The experience of this trip was amazing, the host was excellent and the vehicle was one of the best way to ever have. I will definitely rent from this app and same host again. Price was fair, vehicle as described and service from the host was amazing. 5 star!!
Reviewed Oct. 4, 2023
This was the first time I rented from Turo. I found Turo very easy to use. There was a great selection of vehicles to choose from. I loved that I got to pick the exact vehicle I wanted. Of course I chose a convertible which made my trip so much more fun. The app is very self explanatory. Picking up and dropping off the car only took a few minutes. I will definitely rent with Turo again. Definitely a great experience.

Reviewed Oct. 4, 2023
How did I cancel my ride within the hour because the host was too far away and got charged over half of my money. I was about to order again back to back and can’t. People don’t have over a hundred dollars to play with when they need a rental. Obviously they need a rental for something. - the total was 187 and you only gonna refund me 46.00?! Something sounds crazy. The host was totally fine with the cancellation. We had a nice conversation. It was within an hour and you charge me 137? Something is absolutely wrong with this system. App. The whole picture. I’m going to warn my many friends of this that I referred. We will be Ubering before we get got on a simple minute to minute mistake. You shouldn’t even charge the card until the day of pickup anyway. Totally disgusted. Then the phone number they want you to call is not even ten digits 800 931 678. ** joke. The host didn’t get that money… Where is the money?
Reviewed Oct. 4, 2023
My Transaction was smooth and timely. All of my questions were answered quickly and in a timely manner. Assistance was also given when needed. The Representatives I encountered were very professional. This is my 3rd time using Turo and I must say I’ve had nothing but good experience. I would highly recommend them.
Reviewed Oct. 4, 2023
This was the first time that I used this app. The owner Janet was very quick to respond and super accommodating. The car is beautiful, well taken care of, clean, drives smooth and very good on gas. I would thoroughly recommend booking this vehicle. I had an extremely good experience with the owners. No problems at all. She even gave me her business card in order to contact her in case of any last minute questions.
Reviewed Oct. 4, 2023
I got charge for the toll. The owner of the car got a bill for that. The route I took on my trip is the route I take for years and there’s no toll in my route but I paid tolls like I left with no choice. The charge is not much. Only six dollars something. However I don’t like to pay for something that I know I should not get charged for it.
Reviewed Oct. 3, 2023
Was a little skeptical at first but after my first rental went smoothly with pickup/drop off, good communication with the owner. They also have a wide variety of vehicles, like any car you could think of! I now rent on Turo at least once and sometimes twice a month.
Reviewed Oct. 3, 2023
I rented a 7 passenger vehicle Toyota Sequoia from Angelo. Car was clean and ready when I picked it up. Used combo box attached to car to get key. Everything was handled via app. I sent photo of my driver's license and my insurance. I compare the price after discount at conventional auto rental services. This was a better value.
Reviewed Oct. 3, 2023
The host was great, so was the vehicle! Easy pick up and drop off. Would definitely use them again. The whole process was so easy and the host was very friendly and helpful. Vehicle was very clean inside and out. The car drove wonderful and was very comfortable. Other than that no other information to give.
Reviewed Oct. 3, 2023
Every host has been great! Turo is a fantastic idea, I shall tell my friends about my experience and recommend renting to them so they can experience for themselves, for business or leisure it’s a wonderful and exciting thing to do. I have been booking since April this year and until I purchase another vehicle I will continue using Turo.
Reviewed Oct. 3, 2023
My family enjoyed the car we rented for our trip in Colorado. It was clean and large enough for our family. The car was easy to locate, and our host was great. If we had any questions, he answered them immediately! I would recommend for other people to use TURO.
Reviewed Oct. 3, 2023
Everything was smooth with renting this car. Prior to our arrival the communication was excellent. We knew exactly what to do and where to meet. Met us right at the Port and gave us the keys. Car was clean and well maintained. Then met us back at the Port when we were done. Would absolutely rent again.
Reviewed Oct. 3, 2023
Initially I thought I had a good experience, I rented a car for the 1st time 9/30/2023. The hosts claims there was damage made after I dropped the car off and left, even suggested he could upload pictures when I picked up the car and dropped it off. I’m glad I took exterior pictures but greatly regret not taking pictures of the interior of the car. When 1st picking up the car he showed me 2 things in the inside of the car that were already broken, which at the time did not bother me being that I was only using the car for 24hrs. I’m definitely sharing this experience with others in hopes that they are careful with sketchy situations like I had! Currently waiting on this fraudulent claim that is being filed. SMH Never again!
Reviewed Oct. 3, 2023
I rented from the host Phillips J. I was driving down the street and all of a sudden the tire blew out. I called Turo to report a tow and explained what happened. The host filed a complaint against me to pay for the tire $95. While waiting for the tow truck, a police stopped by and ask if I needed help. I told him no and he looked at the registration sticker and saw that it had been altered by changing the 7 to a 9 with a marker. I explained to the officer that I rented this vehicle through Turo and I would report it. I reported it to Turo along with pictures and the claim was closed. Next thing I know I went to rent another car thru Turo and received a message stating I must pay $120 before I could rent again. I had no choice but to pay the $120. The host & Turo should never had this car on the road, but he was allowed to rent it out. Shame on Turo for taking the host side!!
Reviewed Oct. 3, 2023
1st time using the app- it was so easy! Was on Hawaiian cruise and heard about Turo app. Wanted a vehicle to tour island and it worked out perfect!! The ease of using app, finding the car, inputting your driver's license etc. The car was very clean and bonus it had GPS (most rental car you pay extra) - I also like the fact the car is easily accessible!
Reviewed Oct. 3, 2023
This is our second time to use Turo. Both hosts have been professional and friendly. The 2023 Toyota Corolla we rented this last visit 9/29-10/1 was a 20/10! I’d recommend Turo and Michael to anyone who is visiting the Palm Coast area. The car was immaculate. The check-in and out process was simple.
Reviewed Oct. 3, 2023
Had a good trip. The car was clean and reliable and the host was great. And I was able to reach the host and contact the host at all times. It was very good to see that the host help with any concerns and with any problems I had with my rental, it was fast and convenient for me.
Reviewed Oct. 3, 2023
I loved how quickly Karla responded to my message when I had a question and how easy it was to get the vehicle. Her vehicle was very clean and full of gas, I liked that part. It was very reliable and great on gas. It was very convenient to get the car because she was right down the street from my house, I loved that part.
Reviewed Oct. 3, 2023
This was my first experience with Turo and I will definitely be back. The host and the vehicle that was provided was beyond my expectations. Mr. ** was outstanding and very professional. The pickup location made me and my wife feel safe because that was the number one thing regarding this transaction.
Reviewed Oct. 3, 2023
After my trip was over, the host messaged me and asked me if I smoked in the car. I told them that I had a dash camera for every time I rent cars and I can show him that I didn’t. He told me everything was fine and told me to send him a five star review And he will do the same for me. Then the next day he actually gave me a two star review and accuse me of smoking. I believe that the host was either racist or prejudiced against me, accusing me of smoking. Stereotyping me.
Reviewed Oct. 3, 2023
When working with Jacquez I felt at ease and comfortable! His car was very nice! I felt safe and worry free while on vacation. Our car was clean and well maintained. The car owner made the experience very easy with detailed instructions for pick up and drop off. I will use Turo again.
Reviewed Oct. 3, 2023
This was my first time using Turo, I was a little hesitant about the process but Demareon made everything smooth as it could be. This process is much easier than waiting in a rental car line for hours at a time to accept any car that they have available. I will definitely be using this Turo again on my future trips.
Reviewed Oct. 3, 2023
This was my first trip but not my last. The guy I rented from was fantastic. Much more relaxed way to rent a vehicle. And get to feel like you’re part of something instead of throwing money at corporations. Hawaii was amazing as most people know. 10 days was a bit long to be around that many tourists but I’m a ** so that’s no surprise. When we go next time we will go to the big island. Every part of the Turo experience was as described. Thanks Marvin for a great time.
Reviewed Oct. 3, 2023
We would recommend it to anyone who wants to give it a try. Prices out well compared to any of the regular rental companies.
Reviewed Oct. 3, 2023
We picked up our rental van at the PIE airport on a leisure trip to Florida. Konstantin had it parked right across from arrivals. It was perfect rental in excellent condition. We dropped it off in the same pick up spot. All transactions went smoothly and he was very quick to respond when I had a question. We were very pleased with our first Turo experience and we will definitely use Turo again! It was an overall excellent experience.
Reviewed Oct. 3, 2023
The experience was excellent and will do it again. The Turo app was easy to use. I will recommend the turo app to others. The vehicle was clean and in great condition. I would recommend getting more vehicles to choose from. The selection was very limited. However, there were a number of of vehicles which helped me choose turo.
Reviewed Oct. 3, 2023
Our Turo car rental with host Kelli, was great. She was very friendly and very helpful with questions we had. We would rent from her again. Her Hyundai Accent was the perfect car for us and got great gas mileage. Overall a great experience. The Turo shuttle to and from the airport was prompt and helpful.
Reviewed Oct. 3, 2023
We rented Jesse’s Tesla and it was a wonderful experience. It was so convenient as he met us at the airport. He did an amazing job, patiently explaining how to use his car and helped us download the Tesla app on our phone. He was always available for messages and questions. The car was super clean. When we left town, we just left the key in the car at the airport and walked to our gate. I would rent from him again.
Reviewed Oct. 3, 2023
This was the first time I had use this app to get a rental, and I have to say I’m quite impressed. The car was immaculate and the renter was courteous, polite, and efficient and I would highly recommend him and TURO. I will definitely be using this Rental option as my first option. It is cheaper and just as easy as the big name rental companies that inflate their rates.
Reviewed Oct. 3, 2023
Extremely happy I found out about Turo. Will definitely use the service again. It blows away any regular car rental service for airport pickup and drop off. I would like to see mileage in and out on the app so it can be on record and verified by both parties especially on trips with limited mileage.
Reviewed Oct. 3, 2023
I used this van to pick up my chronically ill daughter from college. My purse fell over and spilled out its contents while driving. My AirPod Pros were not visible when I looked around the van while picking up my belongings. I tracked them to him and now they’ve been stolen and reset. I contacted the host who won’t respond. Your host policy should include at least trying to contact the rightful owner if something is lost in their vehicle. I won’t use Turo again cause people can’t be trusted and I will be letting that be known to others.
Reviewed Oct. 3, 2023
One of the best. Original reservation was cxl by owner. Turo quickly found me a car and had it delivered. The owner of the new car was amazing. Dominic was a great host. Would rent again and again from him. Turo is the best. I would never rent from car rental again.
Reviewed Oct. 3, 2023
Gabriel is amazing! The vehicle was as advertised, clean and very reliable. There was constant communication between Gabriel and myself. Very quick to respond to my questions. Definitely will be using this service again and highly recommend it anyone who is looking for an alternative to Uber and other traditional car rental services.
Reviewed Oct. 3, 2023
Very good experience for the first time since I had a rental car from Turo. Like it. Some problems with pickup and drop off the car because of issues with the Turo mobile app. Recommended to everybody who wanted try some new experience with rental car directly from the host.
Reviewed Oct. 3, 2023
The entire Turo experience was great. The app was easy to use, our hosts were quick to respond and the check in and out process was super easy. Would definitely recommend Kevin and Clara to anyone looking to rent a passenger van in the Anchorage area! Our family of seven was comfortable for the 5 days we spent sightseeing.
Reviewed Oct. 3, 2023
I have several issues with my experience.
1. Turo tacks on additional fees and charges on the final bill, so often renting from them turns out to be more expensive than renting from rental agencies.
2. Turo is now filled with hosts that have turned what was meant to be a way for car owners to make extra income from their underutilized assets into a business where people are leasing several cars and putting them up for rent on Turo. This encourages them to squeeze every single penny out of guests.
3. My last experience with Turo was terrible. The host parked the car at an airport parking lot and made me pay for a whole day's worth of parking while picking up AND dropping off. He chose to park the car 24 hours before my pick-up time and 24 hours after my drop-off, so I had to pay $30 total for him to park his car at a convenient location for his business and pass the costs onto his guests.
Given the option, I would not rent a car from Turo again.
Reviewed Oct. 3, 2023
Experience was great. The process was hassle free. Plenty of vehicles options to pick from. Prices are reasonable. Messages received quickly from host and reply back. Will probably use the site again in the future. Happy that Turo is offer in my area, because the standard rental places might not have the type of vehicle you need. Thanks!
Reviewed Oct. 3, 2023
We had an excellent experience with our rental, ours was with Tony. He responded rapidly to any question we had and the vehicle was great and super clean! This was the first time I have ever rented a vehicle through Turo, I only knew about it because my niece and nephew rent theirs through Turo in Hawaii, but what a great experience! I wish I would have known and thought about Turo with our other trips! This is the way to go!!
Reviewed Oct. 2, 2023
Brandon was a great host, quickly responsive and he made pick-up and drop off a breeze! The car ran well and was easy on gas. It was also very comfortable and, due to the color,-RED, very easy to find. Brandon is friendly and easy to communicate with and was flexible when I needed to drop off a bit earlier.
Reviewed Oct. 2, 2023
The car we rented was delivered and returned on time as we scheduled it with the owner. Everything was in tiptop condition. Clean and operating as it should. It had plenty of room for our luggage. I really don’t know what else to say. We were very happy with the whole experience and had a wonderful trip.
Reviewed Oct. 2, 2023
Chris was an excellent host to deal with. The vehicle was well maintained, clean and fit our needs exactly. Drop off and pick up were very convenient at our hotel. This was our first experience with Turo and it was great. We will definitely use Chris the next time we are in the area.
Reviewed Oct. 2, 2023
Been using Turo since March 2023 and I can say it’s comes very well in handy. Makes booking my trips easier and cheaper. I love recommending to friends and don’t see myself using any other rental service again. The best app to be invented with the best people to let you rent their vehicles. Thank you for trusting me and letting me use you all to go on my trips.
Reviewed Oct. 2, 2023
Availability and pricing are competitive compared to any other rental car company. I used it within USA and abroad, and I was satisfied. Turo provided varieties of options of vehicles that were not available with other car rental companies. Also I found the hosts to be gracious and helpful. Overall I enjoyed the great service.
Reviewed Oct. 2, 2023
I've always had great experiences with Turo. The one time things didn't meet expectations, Turo was on the spot helping resolution and making sure I was taken care of. I always recommend this platform when I can. Selections in every city I travel to are more than adequate. Highly recommended!
Reviewed Oct. 2, 2023
Everything went great. Gary our host was on time to pick us up. The car drove smoothly and easy to drive. I'm still getting used to front and back-up cameras. They sure come in handy. And the gas to fill up was less expensive than home. Went all over the island, had a great time. Can't wait to use Turo again on my next big trip. Who would have thought 20 years ago that you can use your own car to rent out, what next? Would definitely recommend to a friend or family member.
Reviewed Oct. 2, 2023
The trip was amazing. He made my experience effortless. I would always use his services when going to that location. He was also very professional and of the highest quality of customer service and cleanliness. His level of communication was impeccable. Overall this was just an amazing customer experience I could ask.
Reviewed Oct. 2, 2023
It was great experience, the vehicle was super cheap on gas and comfortable to drive. The price was also very reasonable, also Andres and his partners were very nice and friendly. I would recommend them and the vehicle a 100% and we might rent a vehicle again with them whenever we come back.
Reviewed Oct. 2, 2023
Car was available on time at the specified location. Excellent condition. Return process was very smooth at the Radisson parking lot and easy to transfer to the SEA train. I will definitely use Turo again when I'm in town. Thx.
Reviewed Oct. 2, 2023
My experiences with you have all been with problems. I haven't had any experience with you that didn't have problems. The first was in Miami when I rented a Tesla, and in the end the owner of the car added tolls to my bill that I didn't use. I spoke to him on the phone and through messages asking him to remove it as he was charging tolls until after the car was delivered. As I had friendly contact with him during the rental, I believed he would withdraw the charge because he himself had told me he was wrong. But he didn't and I was charged. I had a trip scheduled back to my country and I didn't have time to complain to you and I let it go. Then came the experience in Austin-Texas, when I rented a Dodge. I also got a car where the hood didn't close straight. Now back in Miami, I rented a Toyota, on the first day the dashboard started showing car maintenance problems, I immediately asked for the cancellation.
I then went to rent the Jeep Wrangler from you. This last one was the last straw for me to decide that I will no longer rent a car from you, as I see that you have no criteria to accept your Hosts. With Antonio hoster, it was the worst experience I had with you! I scheduled delivery on the app for 11 am, it only arrived after 12:30 with the excuse that the Turo app hadn't notified it and also because it had traffic!!!! When he arrived with the car, he asked for my driver's license in addition to the one already on the Turo App as it was in my name. As soon as I went to pick it up, he handed the car over to the person accompanying me and said he couldn't wait. He left without doing any delivery inspection. When I got out with the driver's license he had asked me for, he had already left.
When I got into the car, I was surprised by the dirt, lack of gas and worst of all, the smell of ** is extremely strong. The car stank of **!!!! The smell was so strong that we had the car stinking of ** for 5 days. We just didn't return the car because our vacation was too short and we had already wasted time returning the Corolla and renting the Jeep. Finally, at the delivery of the Jeep, which Antônio also arrived late, this time he made a point of carrying out his inspection upon receipt of the car, he inspected the entire car inside and out, he tried to coerce us that there was a crash on the hood of the car, but as we took photos when we received it, he realized he wouldn't be able to persuade us. As we realized that he was willing to create problems, because he wanted to attribute to us a crash that he already knew had occurred in his car.
We asked him to end the contract on the Turo App in front of us and as he gave us 5 stars, he asked us to give him 5 stars. As a way of getting rid of that situation soon, we gave it to him. THAT'S WHERE WE MADE A MISTAKE, because now I receive a fine for cigarettes, even though we don't smoke cigarettes or **. These photos he presents were not taken at the time of the car delivery inspection. He took these photos after the car was in his power. In fact it's your fault for not selecting the people who work for you! How do you accept a hoster who delivers his car to a customer stinking of **, dirty and practically without gasoline? You are not judicious IN YOUR SELECTIONS. All the cars I rented from you MY EXPERIENCES WERE TERRIBLE! I would like to make it very clear that I am waiting for the refund of this fine that was unfairly charged to me, and that this time I will take all necessary measures!
Reviewed Oct. 2, 2023
We loved the ease of picking up and dropping off the car and the ability to select the exact car we drove. Alexandria was fantastic! Great communication before, during and after the trip. The car was clean, ran well and was fun to drive with the top down! We will definitely use Turo again and if in Phoenix, book with Alexandria!
Reviewed Oct. 2, 2023
Amazing car, and amazing people to work with. Met at a fantastic place and they are so accommodating. Car is beautiful and was full of gas. Clean as ever. I appreciate both the husband and wife and their kindness. Easy to get around everywhere, and car was in fantastic.
Reviewed Oct. 2, 2023
I was very satisfied with the ease of getting a car and it was delivered to me! I paid a little extra but it was worth it. Danny was very friendly and accommodating! We were running late getting off of a cruise and Danny was very patient. The app was a nice way to be able to rent the car and see what you get before actually renting it.
Reviewed Oct. 2, 2023
First off, vehicle was not as described, it was all kinds of beat up, banged up, etc. The front bumper was being held together with a zip tie and the screen on the inside barely readable due to a warped display. As per the request of the hosts, I got the car washed it quick quack, and I clean the interior myself. Wipe down and vacuumed out. Also, never smoked in the vehicle but after returning it and leaving a good review for those hosts. They put a smoking charge on the vehicle totaling around $166. This charge has to be settled before I can rent a another vehicle. And this is the first time I've ever used Turo, very displeased with the experience.
Reviewed Oct. 2, 2023
The host was so very helpful. I had to alter the dates 2 times. He explained how to do that as well as answered all my questions in advance. The car was in great condition and clean. It was easy to find and easy to use. The gas mileage usage was great for my trip.
Reviewed Oct. 2, 2023
It was easy to use and everything was described perfectly. Plus the vehicle we rented was excellent. Jeff the owner of the vehicle was very responsive to make our rental transaction easy, plus the price was right for the rental. I will use Turo in the future for my rentals. Thank you. It's a great service.
Reviewed Oct. 2, 2023
First time using Turo and had a great experience. Checking in and checking out was quick, easy, and had no issues. The host was very responsive with any questions I had and communicated with me in a timely fashion. I would definitely recommend using Turo to others and will rent using them again in the future.
Reviewed Oct. 2, 2023
Yes, it was very easy to rent out a car. The experience was excellent. The car was in great shape. Ran flawlessly. The mileage was phenomenal, of course love driving the Prius my first experience. I will definitely be renting John’s Prius again. Super clean car. He responded quickly to any inquiry. Thank you.
Reviewed Oct. 2, 2023
Using Turo to rent a vehicle in Utah was an easy and pleasant experience. I was able to communicate with the owner when needed and it couldn’t have been better. I will definitely use Turo again. The fact that the rental was a hybrid only enhanced my experience. It was a pleasure to drive and good on gasoline.
Reviewed Oct. 2, 2023
There is absolutely no way that anyone could’ve done a more excellent job of managing my rental with Colby, with regard to the initial arrangements, the car drop off right curbside at the airport at baggage claim, and extending my trip with absolutely no problem whatsoever coordinating that with Colby, and then, of course the return… Everything was literally perfect and I’m looking forward to renting again.
Reviewed Oct. 2, 2023
I had a great experience with Turo. First time using them and my host made it seamless! Look forward to using this same person again in the near future. Very nice car and as clean as I keep my autos. Much better than the corporate companies I have used for many years.
Reviewed Oct. 2, 2023
The App was easy to navigate, a great car was available at a great price, the fees were clear and minimal. The owner was great, very helpful getting us to the car and made it easy to drop off. The vehicle was in great condition and drove well. Will definitely be using this instead of the normal rental agencies from now on.
Reviewed Oct. 2, 2023
Everything was great. At first I thought it was a scam but when picking up the car was so easy and the communication with Carlos was great. I knew I had taken the correct decision. I loved the car and the price… I will definitely use Turo again for my next trip.
Reviewed Oct. 2, 2023
Please review all the cars on site. Check for host placing junk cars in your great site destroy your reputation. Trust your guts when they tell you the cars are not severed properly. Should put a flag on the host to avoid any unhappy guest. Remember you're in a office. Your guest sees first hand the shape of host car and has been reported in photos unchecked by company. Please review your policies.
Reviewed Oct. 2, 2023
I needed a rental for a few days and the last time I rented a car was through hurts car rental (Spelled wrong on purpose). That experience was awful. Turo was a great experience, and will definitely recommend, and use in the future. My rental was in excellent shape, great communication, and easy.
Reviewed Oct. 2, 2023
I searched all of the rental agencies in my city and couldn’t find a large car for my trip. Best deal with a discount code was a suburban for $1,500. I downloaded Turo and quickly found a 17 passenger van and cost me $700 total. Easy check out and return.
Reviewed Oct. 1, 2023
Car nice. The price was good. The service was great and friendly staff. The car was clean. We had a nice trip and everything was great. I will rent again and I will tell family and friends about your service. Better than these rental places. Happy to have you guys.
Reviewed Oct. 1, 2023
I'm very happy with the Turo app, it's a great way to rent a car for either personal or business. Fast and simple. Each host I've rented from has been a breeze. I highly recommend to anyone in need of a fast last minute rental. From economy cars to trucks and luxury turo has it all.
Reviewed Oct. 1, 2023
Great experience I ever have, when it comes to rental cars. Car runs great, inside of the car is clean and smell good. I can't complain about anything. I would definitely rent again. And I will refer any friends who need to rent a car. That's a second time I rented from Gabriel. Thank you so much.
Reviewed Oct. 1, 2023
I had a wonderful experience renting a car from Turo. The vehicle was immaculate, had no trace of smoke, and was fuel-efficient. The rental process went smoothly, and the communication with Turo was excellent. This was my second time renting from Turo, and I would definitely do so again. I highly recommend Turo to others as well.
Reviewed Oct. 1, 2023
HI All Turo customer, If you are a Turo car owner, please be aware that if all goes good it is good but whenever someone damage your car or customer did not return your car, you can submit your claim and call them. They listen very nicely but later they will unlist you and don't respond to any call or email. I faced this with two car. They did not pay for accident or anything wrong happened.
Reviewed Oct. 1, 2023
This was so easy and affordable for me! I absolutely will always be renting cars from Turo anytime I need them when traveling now! The vehicle was waiting for me in the economy parking lot at the airport with a lockbox to obtain the key, and I was on my way. No waiting in long stressful lines at the airport rental car agencies. This was awesome!
Reviewed Oct. 1, 2023
Great Customer Service. Tayvon was a great host. When I go back to Atlanta. That’s my car! Car was clean. Host answered all my questions in a timely manner and made me comfortable in the pick up and drop off process. I will be recommending Turo to all of my friends and family. Good. Good. Good. Good.
Reviewed Oct. 1, 2023
Great first experience. Easy to find a vehicle and pick up/drop off was easy. It was affordable. There were several vehicle choices and several different price points. Easy to find a good deal in the area you need. The owner was responded quickly and made the process incredibly easy. Will definitely use this service again.
Reviewed Oct. 1, 2023
I found that Mike was a great host, but the problem was Turo itself. I booked the car thinking it was $29 a day. It turned out to be much more than that, although it wasn't Mike's fault, it was your fault. Even though the car sat in our garage most of the time, I paid what was expected. Even though the body shop took one day longer to fix our car that was promised, I lost my discounts. That is no way to run a successful business.
Reviewed Oct. 1, 2023
We were on a cruise and wanted to explore one of the ports on our own. We decided to give Turo a try and we are so glad we did. Pickup of the vehicle was right near our tender boat dock and we spent the day exploring Acadia National Park. Dropoff was so easy as well. The app is very easy to use and communication with the car owner was seamless. I will definitely look at Turo again in the future when we need a short term rental car.
Reviewed Oct. 1, 2023
I had a smooth process! No issues whatsoever. I’m currently in a rental through Avis. The car has broken down 2 times and I was stuck in so much traffic for over 3 hrs. I wish I got another Turo. Can’t go wrong with Turo. You pay and pick up. No hassles. No deposit required. I will most definitely be renting again and recommending everyone I know.
Reviewed Oct. 1, 2023
This was my worst Turo experience. The host was dishonest, made false claims, and has reported preexisting damage that is proven with the photos uploaded. Host then made new claim and indicated he would take Turo to arbitration until he got what he wanted. Turo representative denied my appeal without looking at the photos provided. Although did not advise rationale. This questions my desire to use Turo services again.
Reviewed Oct. 1, 2023
I had a no hassle, carefree experience. The site was easy to navigate, everyone was very communicative as well! The car I rented was exact to description, we had a really good time and we will definitely rent again! We are excited to search the app again, to see what new cars and vehicles are available.
Reviewed Oct. 1, 2023
I enjoy looking through the cars looking for a car that matches my mood for the day. I also love how easy the process is and that most vehicles you can rent closer to the end of the day and quickly. I will definitely be a repeat customer if needed again.
Reviewed Oct. 1, 2023
Every place is not the same. We went to Kauai and their parking is offsite. In Oahu, their parking is in the airport. You kind of don’t know what to expect but other than that everything has been great. I would recommend it to anyone to communicate with the car owner early as to where the pick up and drop off.
Reviewed Oct. 1, 2023
We toured the entire state of Oregon and put 1600 miles on the car. The car performance was flawless and our host Saif was wonderful. I highly recommend Turo over conventional rental companies. Thank you Saif and Turo. You can be assured that you will have a wonderful experience with Turo.
Reviewed Oct. 1, 2023
After searching online with different car rentals needing a car for a week, Turo was the best price for our needs. I like how the company has smoke-free cars. I like the personal touch with business with the company and any questions we had, we received answers that same day. I would recommend anyone who needs a rental car, this company is honest and treat you with care. Also, you could start your own business as a peer-to-peer car sharing company.
Reviewed Sept. 30, 2023
This was my first Turo experience and Cody was great. He provided a way for me to save some money and gave detailed instructions on everything I needed to do. When I had problems with the lockbox, he sent a video showing what to do. The vehicle was spotless and I highly recommend Cody.
Reviewed Sept. 30, 2023
My reason of renting the vehicle a friend broke down needed help so we turn to Turo, Turo was no hassle, no wait in line, just pay and pick up and go and we kindly appreciate your business. We hope you stay around a long time. We was treated very kind. When we didn't understand something there was a number to call. Keep up the work Turo. Thank you.
Reviewed Sept. 30, 2023
We had a very easy connection with our provider of our vehicle. Ηe lives very close to the airport so we did our own pick up and drop off. The vehicle was clean and ready to go. We had no problems using it. We would definitely recommend Turo and especially the particular person that we rented our vehicle from in the future.
Reviewed Sept. 30, 2023
The experience was wonderful. Easy pick up and return. The car was very clean and the renter went above and beyond to communicate with me before and after. Great experience especially for it being my first time using Turo. Would definitely use it again and would recommend it to anyone looking to rent a car. Such a wide array of cars to choose from.
Reviewed Sept. 30, 2023
Turo is a great market for cars. It is relatively easy to find the rental of my choice. There are plenty of options and experiences available. My one big complaint is the website… There is no way to see the cost of the vehicle, until checkout. This is inexcusable, in my view. The only thing a customer can see is the daily rate, without pickup/dropoff fees and Turo’s own fee. Your competition (the big rental car firms) make it easy to see total cost of a rental; why can’t Turo do that?
Reviewed Sept. 30, 2023
Compared to bigger retail rental car services, with Turo I enjoyed the variety selection of vehicles from economical to luxurious. The extra flexible pick-up & drop off selections are what made the this app stand out, super convenient for travelers who want to take off before business hours (like 4:00am) and not having to pay for a whole day prior like you would with a regular rental car company.
Reviewed Sept. 30, 2023
Everything about dealing with Turo was seamless, from booking online to communication with the owner. The car was exactly as promised and pick up and delivery was very easy. We would most definitely recommend Turo to our friends! The car was exactly as described and pick up and drop off was easy.
Reviewed Sept. 30, 2023
The host was excellent! The vehicle was like new! I wish he would have included more miles as this is a Doctor's appointment that I have to go to and expenses are tight. But please rent from this host. You will be so glad you did!! I drive thru bad weather and the car handled it with no problem!
Reviewed Sept. 30, 2023
Great service on very short notice. Barry communicated excellently! I could not have been more happy with our first time using Turo. The jeep was awesome as well, clean and in good running shape. It gave us an opportunity to tour around the Island and see places we were not going to be able to without a car. Thanks!!!
Reviewed Sept. 30, 2023
This was the greatest car I've ever rented and will be telling everyone that wants to rent a car, about Turo and how it was clean and good on gas, the right size and color of my car was red, thanks for a lifetime experience. Got good take off and brakes stop on time. I want to thank Ms. ** for allowing me to rent her car.
Reviewed Sept. 30, 2023
Everything was fine except we had an incident with the vehicle due to one of the additional drivers. That person got into a mishap that led to the vehicle paint being scraped. Prior to the trip, I checked with my insurance agent and was led to believe it was covered, but ride sharing is not under my policy. It led to unknown liability and the need for insurance which detracts from the cost savings using Turo. Lesson is check with the insurance company and not your agent regarding coverage.
Reviewed Sept. 30, 2023
Turo is a great app to use. Bryan was a wonderful host. The Porsche Macan drove very well. The car is well managed and maintenance up to date. I will be using Turo again on my next trip. I like it. The transition was easy. Your ride will be deliver to you or park at a location of the host. Simple!
Reviewed Sept. 30, 2023
Check-in was not executed well by vehicle owner. Check-in instructions sent from owner were confusing. No response from owner at 7am PT when I was at vehicle to receive lockbox instructions. Called Turo customer support and they gave me the owner's lockbox entry code (is this standard?)… Seems like a larger security issue to me lol. Trip was great after I was able to get into the lockbox to retrieve the key fob.
Reviewed Sept. 30, 2023
Renting vehicles from Ivan was easy and he communicates well. It is so easy to do. This was my 2nd trip with Ivan and will continue to rent from him. Ivan explains how it all works, where to find your car, how to add pics to site when starting your trip, how to end the trip. Really well done.
Reviewed Sept. 30, 2023
Very good and very nice. It is very good and l’m happy to the car, the car is good and l’m very happy, l will let all my friends know about it and l will always drive or use the app, is very good app because you people have nice cars. Thank you very much.
Turo Company Information
- Company Name:
- Turo
- Website:
- turo.com
