Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 30 Reviews 5440 - 5640
    Verified purchase

    Reviewed Oct. 15, 2023

    This was my first time both renting a car and using Turo and everything went perfectly! I was very impressed with the entire process and it could not have worked out better. Check in and check out was seamless. We will definitely be using again and will 100% be recommending Turo to our friends and family!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 15, 2023

    We had heard that using the “other” rental car companies on Kauai, you could end up waiting hours for a car. A friend recommended Turo and we are so glad she did!! Quick, easy and reasonably priced!! Would definitely use Turo again. Our host was fast to respond to any questions we had. And, the shuttle driver was awesome! Great experience all around!

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    PricePunctuality & Speed

    Reviewed Oct. 15, 2023

    Picked up the vehicle at almost midnight and dropped off around 3am. The car was clean, the host provided auxiliary cables for music, along with a universal car charging port. Super easy… drove around for 3 days and filled up the tank for $20. Never had to wait in a Hertz line, pay a security deposit or worry about anything. Made my trip that much better.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 15, 2023

    My experience with Turo was great. Very friendly and very easy. I would recommend to everybody to go then them. Everything is done on your phone and it’s very convenient. Definitely will be booking again soon. The prices are reasonable and it’s so easy to extend for longer if you need to.

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    Customer ServiceSales & MarketingPriceOnline & AppEase of UseRates

    Reviewed Oct. 15, 2023

    I just found out about Turo and let me tell you the app was easy to use and the price was way less than a car rental agency!!! Great idea and the communication between me and the owner of car was great!!! He was very nice to allow me to extend time to keep car….will definitely use again!!!

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    Value

    Reviewed Oct. 15, 2023

    The car was the perfect blend of what our family needed. Good value, spacious, fuel efficient yet never sluggish to merge on the freeway. We didn’t need 4wd, but a cold front brought snow the next weekend. Ahn was a communicative host, but not overbearing. I will look at her vehicle before anyone else’s next time I visit the greater Denver area.

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    Staff

    Reviewed Oct. 15, 2023

    It was a great experience. Mr. ** was extremely friendly and I have great respect for him because this gentleman served our country. His car was great! Excellent on gas. Very clean and spacious! Would definitely use Turo again! So glad that my daughter told me about Turo. Definitely better than car rental like Hertz or Enterprise.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 15, 2023

    Was easy to find a vehicle through the Turo plantform. Unfortunately our whole rental experience was not great. The vehicle was in perfect condition and we enjoyed it during our time having it. But, we received it with only 98 miles of gas and when the owner of the vehicle was asked about it he didn’t answer back. So in fear of getting charged more fees if we returned it on the same amount, we filled the vehicle up and spent nearly $160 in gas. The owner replied after requesting a return in money with “we didn’t ask you to fill it up”. Then when calling Turo about the incident they were no help.

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    Staff

    Reviewed Oct. 15, 2023

    This was my first experience and it was an awesome experience all around. I have a 2019 Corvette and am considering ordering a new one so I wanted to drive a C8 for a few days. This was a great way to do it. Radik was an excellent host and the car was perfect.

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    Punctuality & SpeedStaff

    Reviewed Oct. 15, 2023

    The city I picked this awesome car up in is notorious for long waits for rental cars, no matter your status. What a pleasure it was to walk out of the terminal and the car is the waiting, a 2 min walk away and you're off. Great service, hyper responsive. Checks all the boxes for me. Highly recommend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 15, 2023

    We rented a 2021 RAV4 from Brent. Communication from the initial inquiry to confirmation to pick up details and return with were easy, quick and informative. It was our first rental with Turo. He made it a great experience. He brought car to airport for easy pickup. Our plans changed and he was flexible for return. We appreciated that.

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    Price

    Reviewed Oct. 15, 2023

    Best part about this is you could get the vehicles brought to you. We came in on cruise ships and it was impossible to get a rental anywhere nearby. We'd always have to go to the nearest airport which would waste part of our day and cost extra money. It's worth it to pay the money to have them bring the car to you at the cruise ship area!

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    PriceRates

    Reviewed Oct. 15, 2023

    When we were booking our trip to Colorado, vehicles in the similar price range from rental car places left us hoping for something that wouldn't hinder us on our trip since we weren't sure exactly what we had in mind to do and October can be unpredictable with weather. We rented a really nice Jeep and were able to take the tops off on the "summer" days and not worry about sliding around on the "winter" days. We were able to go off-roading when we both weren't able to hike due to injuries but were still able to experience the beautiful scenery.

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    Customer Service

    Reviewed Oct. 15, 2023

    The car was exactly as described. I had good communication and had fun driving the Mini Cooper! More about the communication: There was some minor confusion about parking but it was addressed right away. I believe the owner was very receptive to any comments I made. I also liked that the car was very clean. I did have trouble seeing the gas tank release but found it eventually. It was in the door interior.

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    Staff

    Reviewed Oct. 14, 2023

    Great service! The vehicle was very clean and in great condition. I especially loved how easy the pick up/drop off experience was. It helped tremendously with the entire trip. I am Very happy with the overall interaction with both Turo and the owner! I look forward to booking through the Turo app in the future.

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    Punctuality & Speed

    Reviewed Oct. 14, 2023

    I was very impressed!! Very convenient, no hassle and a quick process unlike Alamo, Enterprise, etc.. The car was very clean! I got a lot of compliments and people wanted to know where I rented it from!! I’m going to rent the Ghost next time.. Thank you guys so very much!!! Kenneth **

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 14, 2023

    Seamless and contactless interaction with quick turn around time of messaging and communication with the host. Car was as described. There were a few problems with booking on my end due to my mistake. Unfortunately the host was unable to delay the pickup so I was charged a whole day and the car just sat there. Again that was my mistake.

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    Sales & MarketingOnline & AppStaff

    Reviewed Oct. 14, 2023

    Car was clean and ride was great. Perfectly met my needs for the weekend. Pick up was local so that was great as well. Would definitely use again if needed. Host helped me through my first use of the app. I would highly recommend.

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    Customer ServiceTechPunctuality & SpeedOnline & App

    Reviewed Oct. 14, 2023

    My first experience with Turo and it will not be my last. I liked being picked up and dropped off at my destination. No waiting in line or at the car rental company counter. The car was clean, reliable and easy to drive. Andrew and Landon were very nice; Andrew even came back to the airport to bring me the tablet I had left behind. Great customer service! I've been recommending Turo to all of my friends.

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    Customer ServicePricePunctuality & SpeedTimeliness

    Reviewed Oct. 14, 2023

    They are scammers. Cars are crap. If you don't take pics they will try to overcharge your card once returned. They make up stuff to charge you with!!! One day after having the car the check engine light came on. When I contacted them no response 'til late. Where they said it’s normal.

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    PriceStaff

    Reviewed Oct. 14, 2023

    Transaction was easy. Best experience I've had with renting a vehicle. Host was super helpful and friendly. It made everything so much easier and was always there to answer any questions I had. I will be using this service for sure on my next trip. No more Ubers for me. Just having the convenience to be able to drive anywhere at any time is a million times better and cheaper.

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    Staff

    Reviewed Oct. 14, 2023

    My experience with Turo has been hassle-free and continues to be a reliable source for alternative transportation needs. The process is simple and thorough protecting both the owners of the vehicles as well as the renters. A large selection of vehicles as well as various options for pick-up and drop-off easily meet any circumstances.

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    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 14, 2023

    My experience was better than I expected. The process was really easy. The vehicle was exactly the same as what was shown on the app and the host communicated well with me. I will definitely be using this app on a regular and I cannot wait for my next trip.

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    Verified purchase
    CoveragePriceRates

    Reviewed Oct. 14, 2023

    This was my 1st time using Turo - I was little nervous renting my car this way compared to using Hertz/Enterprise/etc. but I knew the type of car I wanted and with these other companies it wouldn't have been guaranteed I'd get it. I knew others that rent vehicles through Turo so I decided to give them a chance myself. My wife and I were celebrating our 20th anniversary in Tampa so I wanted to surprise her with a convertible Mustang which is one of her favorite cars.

    After I did my homework about which level of insurance protection to use from Turo and doing my homework in renting from a highly rated trusted host, I booked my car. Now on the other side of the whole experience I am glad I went through Turo for my car rental because I got the exact car I wanted and at the same cost it would have been at one of these other companies.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 14, 2023

    Highly recommend, the truck was like new. Was nice to have a pickup for winter driving. Great communication with owner. Our plans changed and had to leave early for a funeral. Did not expect a refund but received one. Will be back definitely and renting the same vehicle if available.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Oct. 14, 2023

    Turo is the way to go. The entire process was quick, easy, and seamless. If you're visiting the Hawaiian Islands, I would recommend using Turo for your car rental. Pricing was fair, as well as a wide variety of vehicles to choose from. Hoping this type of car rental spreads to more states in the US.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Oct. 14, 2023

    Booked a van months in advance. Got an email 2 data before our trip saying the van was broke down and I need to cancel that van and book a different one with the same host. He told me it would be the same price which was $303 but I ended up paying $600 cause I was than later told because it was a last min booking. Complete **! Spent 4 hr on the phone trying to get my money back. I got a scammed and will never use your company again.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 14, 2023

    The car rental service is very convenient. I was taking Ubers to run regular errands and was getting costly also waiting for drivers to pick up was also wasting time. Will continue to use and recommend Turo services. This is very good service.

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    Customer ServiceStaffEase of Use

    Reviewed Oct. 14, 2023

    Beautiful car help to make my vacation even better, first time using Turo. It was a great experience. Definitely look into this again in the future. Beautiful car. Got compliments and heads turned everywhere we went. I had such a great time. I mean considering getting one of my own. Great communication and app was easy to use, Even extended my trip with ease. I would definitely recommend using Turo.

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    Verified purchase
    Value

    Reviewed Oct. 14, 2023

    I have already left a strong endorsement for my host and the process! Thank you Jasmine and Turo for providing great value and reasonably convenient access during my extended stay in Columbus Georgia this month. I would not have been able to afford renting from a traditional car rental company and would probably relied on a bicycle for getting around town. Jasmine was extremely accommodating, coaching me when I picked the car up in the front end, and when I had to trim my 11 day rental back a few days due to a suddenly demanding family matter.

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    Verified purchase

    Reviewed Oct. 14, 2023

    I rented a C8 3LT convertible. Equipped similar to my own. This was a great car delivered on time and was clean inside and out. It was a wonderful experience. Anything I needed, The owner answered courteously and completely. Would definitely use Turo again and can wholeheartedly recommend this owner in Vegas if you want to rent a Corvette.

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    Verified purchase

    Reviewed Oct. 14, 2023

    We were able to get to the car and find it very easily. The car was very clean and in very good shape. We would definitely rent this vehicle, and use Turo again. This was a great experience in car rentals. I will never use a major car rental company again. Turo is the way to go.

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    Verified purchase

    Reviewed Oct. 14, 2023

    It was easy to set up my account with Turo. This was my first trip with Turo. There are so many options for vehicle access/key drop-off that I was a bit confused as to how exactly it would work but my very experienced 5-star host walked me through it and everything worked out! I was relieved to learn about Turo after discovering that the traditional car rental counters at the airport would be closed upon my arrival. Turo was much more convenient anyway. I just went directly to the car.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 14, 2023

    First time I have booked Turo. Christian made it very easy and enjoyable. Communication was excellent. We were very happy with the car as well. Clean and comfortable. Easy to drive. Very economical gas wise. Four stars only because I wanted extra insurance and I thought it was a bit pricey.

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    Verified purchase
    Staff

    Reviewed Oct. 14, 2023

    Paula was outstanding and caring.. Her vehicle ran very smoothly. Low on gas and drove like a champ. The Host was Awesome!!! I felt her warm, sincere heart. Even though we haven't met. She made me feel as part of the family. She should be the #1 Host that stands out from the the rest. She deserves that and more!

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 14, 2023

    The Tesla was amazing and everyone should try one. Quick, immaculate and fun to drive. Jawaal took the time to show us how to use, was flexible and communicated well. We have rented from Thrifty several times and always get "surprise" charges. For $20 more you're driving a Tesla w no stealing.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2023

    Will be recommending and using this app as a definite option for all my future car rentals. My host was very helpful and gave clear instructions to help make my trip that much easier. It was great not having to wait for a shuttle or stand in line to fill out paperwork.

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    Verified purchase

    Reviewed Oct. 14, 2023

    I will say that this was so much quicker and much less complicated than trying to book with a traditional car rental service. The best part is never hearing, "Sorry your reservation was overbooked." It's also a fun way to choose the car you'd like to try. I had a great experience and drove a car I would have probably never tried otherwise.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 14, 2023

    Great host, would highly recommend this vehicle if looking for plenty of space, great experience and communication with host, easy drop off and pickup, vehicle was clean and ready to go, Mike was very friendly, I would not hesitate to use Turo again for my travels, great job, on both sides.

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    Verified purchase
    PriceStaffRates

    Reviewed Oct. 14, 2023

    David made the process easy, he kept in touch from beginning to the end of our rental. His vehicle was perfect. No issues, smooth throughout! SUV package was perfect from the price to the mileage allowance. Would highly recommend. His service is very professional, look no further. Thank you so much David!

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    Verified purchase
    PriceStaff

    Reviewed Oct. 13, 2023

    We wanted to take a vacation, but taking a plane trip has become fraught with inconvenience and discomfort. And we didn’t want to drive for days on end. Turo was convenient and less expensive than other options. The cars we rented were clean and well maintained. The owners were very responsive to questions. We will definitely use them again.

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    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Oct. 13, 2023

    This was my first experience with using the Turo app. I would definitely recommend it to others. The ease in using the app, the selection in vehicles and the vehicles owner were easy to work with. I travel quite a bit so I will be using it again. Thank you!

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 13, 2023

    Had a great experience with Turo. The drop out and pickup help me out a lot and the prices are great. I love the no touch experience. That’s the best for me being able to pick up a car with the person not even being there. The car are always clean and the customer service is always fast.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 13, 2023

    Renting the car through Turo was very easy and would do it again. :) The car was clean, in good shape. The owner was easy to communicate with and responded quickly to questions we had. There was a learning curve with an electric vehicle but all in all a good experience.

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    Verified purchase

    Reviewed Oct. 13, 2023

    Samatha was awesome. She met us right at departures when we arrived at airport and she met us back there when we left. It was very convenient and smooth. Car was awesome. She even explained how to use it being that it was our first time using a Tesla. We had zero issues. I would definitely use her again. 5 stars all day.

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    PriceStaffRates

    Reviewed Oct. 13, 2023

    We had a very good experience with our car rental last week. We rented a beautiful touring car for a trip to Los Angeles at a much lower price than if we had rented from one of the agencies at the airport. The owner was flexible with pickup and drop off times, which really helped us. And we were able to pick up the car much closer to home than if we’d used one of the big agencies. Would use Turo again.

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    CoveragePricePunctuality & SpeedEase of UseRates

    Reviewed Oct. 13, 2023

    Great experience, even got an upgrade since original car had a problem. Also, due to a family emergency needed to return car early which was a painless procedure. Definitely will use Turo again, especially for local trips in the vacation town. Very easy to use. Lots of choices, better prices. Only worry is the insurance.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Oct. 13, 2023

    I have used Turo multiple times now and it has been a great experience. The host have been great and respond quickly. I even got a free day through Turo after so many uses, and even received a 5 percent discount through one of the host after using their vehicle.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 13, 2023

    Our experience was great from beginning to end. We had an issue with the lockbox, we lost it off the window. Dan was amazing to work with, was very understanding. We will for sure rent through him again. Quick responses to all our questions. The car was clean and better than what we expected

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    Verified purchase

    Reviewed Oct. 13, 2023

    We enjoyed the Mustang GT it was well kept and clean, he was very easy to work with. But the real magic began when I turned the key and ignited that glorious 5.0-liter V8 engine. The exhaust note that followed was nothing short of a symphony for car enthusiasts. The Mustang GT's exhaust emits a spine-tingling, deep growl that commands attention. From the low rumbles at idle to the triumphant roar when you accelerate, the sound is truly music to my ears. Thank you!

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    MaintenanceStaffTransparency

    Reviewed Oct. 13, 2023

    Victor was friendly and also made my first Turo experience a great one. I would recommend Victor to anyone. The car was clean inside and out. Any questions I had he answered them right away. All the maintenance and repairs were update. It was like driving a car off a car lot.

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    Verified purchase

    Reviewed Oct. 13, 2023

    I have loved my experience with Turo. I have used these services twice now and every vehicle was great. I have rented a Lexus and a Kia Soul both of these cars were in great condition. They were clean and beautiful. I will use Turo from here on and would recommend Turo to anyone. They have a great selection of vehicles from cars, trucks to suv regular and luxury. Whatever you want they have.

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    PriceRates

    Reviewed Oct. 13, 2023

    The car was nice and clean and very pleasant. The guy who rented the car was very polite. I will refer you to a friend. I will use you again if I need another rental. The price was very reasonable. The choir was a little small but I'm not gonna complain because it took me where I need to go without a problem and brought me back without a problem so I was very satisfied.

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    Verified purchase

    Reviewed Oct. 13, 2023

    You guys made me make a deposit of $200! I have not receive it back by the timeframe you guys said. I am not gonna rent again. I will not recommend anyone to rent from you guys. I really need my money. I am a single dad. Please return my funds immediately or else.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 13, 2023

    Sharky’s Toyota Sienna was the PERFECT vehicle for my wife & my road-trip wedding to the Redwoods! The vehicle was clean & in excellent shape. The pick up process was easy & straightforward, communication with Sharky was prompt & helpful. Will definitely be using this site again if we have need in the future. Thanks!

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    Punctuality & SpeedStaff

    Reviewed Oct. 13, 2023

    Fantastic service all around. Our host was extremely solicitous in asking if we needed any help, offered to drop us off at the airport at the end of the rental. Car was brought to us at our hotel early the night before for a 7am rental. Would absolutely use Turo again and again.

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    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 13, 2023

    Renting through Turo has been such an easy and stress free process. From the flexibility of the app, to the selection of the car and the easy communication with the renter. This is by far the fastest way to make arrangements and be able to be on the go without having to take unnecessary wait times through a car rental company. Will use Turo for all of my travel needs.

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    PriceRates

    Reviewed Oct. 13, 2023

    Was recently in California to visit my son. Since we both love cars, we ended up renting 4 different cars... Porsche Macan, Toyota Supra, Chevrolet Corvette and an Aston Martin Vantage. All of the cars were terrific and in great shape, and the pickup and drop off for each of them was extremely easy. The price to rent any of these vehicles was very reasonable, and will certainly use this service again.

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    Verified purchase
    Value

    Reviewed Oct. 13, 2023

    The car was clean and had no problems on my trip. The host is great and really made this a great experience. I recommend to everyone. I will be a return customer. I give 1000 stars. Great value. I am happy with my choice to go with this one. Thank you.

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    Verified purchase
    PriceRates

    Reviewed Oct. 13, 2023

    It's so much better than the rental car companies. Not only is it more affordable, but you get to pick any car you want, unlike hearing "a Toyota Corolla or something similar." Since the hosts get rated, they try. With the extras and custom delivery options, Turo is destroying the car rental companies!

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    Price

    Reviewed Oct. 13, 2023

    I actually loved renting a car through Turo WAY over a car rental place! It was more affordable and the car selection was great! I had a wonderful host and everything was pretty seamless! It’s now my go to car rental place when I travel! I would highly recommend Turo to anyone. It's actually more affordable than getting an Uber all over the place as well!!

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    Staff

    Reviewed Oct. 13, 2023

    Picking up and returning the car was easy. Dealing with the owner was easy. Great experience. The car was as described. Very clean, smooth ride and well taken care of. Overall, it was a very positive experience. I would only use Turo to rent vehicles from now on. Everyone should use Turo. I have used it twice now and I love it! Great experience!

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 13, 2023

    I wondered from the beginning why you were quoting May - Sept reserve dates. Not even close. Fortunately I could communicate with Aaron directly through messaging. And I just noticed on latest message 43 trips. Not me.! Aaron saved the day. He was very quick with reply to any questions I had like the original dates quoted.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2023

    Turo came highly recommended to rent from, it was an excellent choice, very easy to reserve and even make adjustments to extent rental. The host was very accommodating with quickness in communication and regarding pickup/dropping off. Van was very clean, comfortable and classy for our family to attend Family Wedding in TX and other attractions!

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    PricePunctuality & Speed

    Reviewed Oct. 13, 2023

    First-time Turo user! Due to a late arriving flight (which ultimately was unexpectedly later), rental car offices were closed. Found a rental with Turo that we could pick up via lockbox at the airport parking lot. Cost extra to have it there, but there was no hassle of a costly Uber back and forth to meet business operating hours. Very pleased!

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    PriceStaffRates

    Reviewed Oct. 13, 2023

    Pretty good first time experience. Checking in and out was a little confusing, but got it figured out. I would recommend Turo and already have referred people. It was a great experience from start to finish and our host was super helpful. Great selection of vehicles and very good prices.

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    PriceStaffRates

    Reviewed Oct. 13, 2023

    Clean car, great price, well-maintained. Easy to access with the parking lot. Would rent from the same person again. My brothers were impressed, they had never heard of Turo. After rented of the week, they walked away, saying they should do the same thing. We like the fact that the owner couldn’t remotely unlock the car when we got there. He was very helpful in setting up my Turo account.

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    Punctuality & Speed

    Reviewed Oct. 13, 2023

    Was very happy to rent from these guys. Due to the unfortunate circumstances I currently don't have a car and they made my day-to-day life way easier. The days that I had rented their car literally basic day to day things. Work laundry kids. Appointments were made and no one was late. Really appreciated it. Would definitely recommend anyone to rent from them. I was really happy that I was able to find them and that they made the process extremely easy.

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    StaffEase of Use

    Reviewed Oct. 13, 2023

    Great app to use, the BMW was very easy to find, great technology that allowed me to get into the car without any problems, The BMW was easy to navigate, very clean and fresh smell. Very responsive host, when I return the car I was not able to lock it, the host did for me. Great experience.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Oct. 13, 2023

    This was my first experience using Turo and I will use it again. I wanted to avoid the hassle of A) going to an airport to pick up a rental car and B) avoid waiting in line at an airport rental agency. Turo solved both of these problems for me brilliantly. The only downside is that my personal auto insurance does not cover a Turo rental, so in the end my Turo rental cost the same or more than a corporate rental because of course I purchased the coverage. My experience with Abraham and his Prius was excellent. The Prius was clean and well maintained. Everything exceeded my expectations. I loved being able to communicate with Abraham directly, made everything easy. I will use Turo again and will recommend to friends.

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    Sales & MarketingPriceOnline & AppStaff

    Reviewed Oct. 12, 2023

    Super easy to work with and get going with our ride. Very informative about charging an electric vehicle and getting going. Would recommend to my friends. With Tesla, it is super easy to borrow a vehicle with the app. Anyone else in the Nashville area looking for a quality ride I would definitely recommend this vehicle.

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    CoveragePriceRefunds & PayoutsRates

    Reviewed Oct. 12, 2023

    The host was great and the car but as it goes for the insurance crap they provide you I rented a car for 6 days and the full coverage insurance was outrageously priced. So were the other selections so due to how much the car cost and renting I went with the minimum coverage which I think was a ridiculous price for not covering a damn thing and on my second to last day having the car someone hits me and takes off. So now I'm have to pay out of pocket for someone doing a hit and run on me. It's like really? What's the insurance even for? I would have been better off not getting any insurance if I got to pay for the damage that wasn't my fault anyways. So I advise anybody not to bother using this app because if anything goes wrong they will screw you. Better off just renting a car through a rental company.

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    Sales & MarketingRefunds & Payouts

    Reviewed Oct. 12, 2023

    Had an issue with the first car I went to rent. Turo gave me the credit for the next vehicle and everything went smoothly. Turo also went above and beyond and gave me an additional discount due to the issue. I rented the vehicle from a great guy and used it for the whole trip. Everything went flawlessly from pick up to drop off and I will definitely rent again in the near future.

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    Customer Service

    Reviewed Oct. 12, 2023

    Vehicle was clean. Great on gas. I would definitely do it again. When picking the car up the car was there on time. The communication was great. I’m dropping the vehicle off with no problem. The communication there was also great. I would recommend a friend and when I need another vehicle, I will definitely get in touch. The vehicle we were in. It was a small SUV with plenty a room in it and lots of room in the back for luggage. Thanks again for everything.

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    Customer Service

    Reviewed Oct. 12, 2023

    We had a great experience in a great car. Ahmed was good at communicating. Everything went great. The car was a brand new Toyota RAV4 with a screen we could sync to our phone for navigation, which we definitely needed up in Maine. The RAV4 got 30 mpg also.

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    PriceMaintenanceStaffHonesty & Transparency

    Reviewed Oct. 12, 2023

    Upon returning the vehicle, I put a full tank of diesel fuel in the truck I rented. I picked it up with only 3/4 of a tank, so I thought I was being kind. Well, a day after returning vehicle, I get a text message with a video of the F250 truck I rented stating that I should have cleaned it. I already paid over $700 for 5 days and gifted the host another 1/4 tank of fuel. We took the vehicle on a trip with 2 kids and a golden doodle. I kept blankets on the seats and treated the vehicle as though it were my own. So, the host complains I left it with mud and grass and dog hair in truck. I honestly could not see really what he was talking about from his video he sent me, because it was not that dirty....it was just used.

    So, after the exchange on text, I get a note from Turo saying I have been charged $150 additional over my $700 because I had a dog that doesn't shed in the F250 truck. I asked them, and they said unless it states pet friendly in the description...even though several listing stated no pets if they didn't want pets, I was supposed to assume that no pets was the deal. The host said NOTHING about pets. So, I go to find out that there are several non visible terms from the company. My recommendation is stay with the known companies. This was my first rental experience, and will be my last. Turo is wretched. Rent at your own risk.

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    Punctuality & SpeedStaffBilling

    Reviewed Oct. 12, 2023

    Cheapest rental cars. Very fast and easy to deal with. I prefer Turo over any rental car dealers. The renters on Turo is very helpful and reliable and is always there when needed help. They don’t hold any deposit and you don’t need to use a credit card. The cars are always clean and ready for you to enjoy your vacation or business trip. Once you rent through Turo you won’t ever want to rent from anyone else again.

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    Staff

    Reviewed Oct. 12, 2023

    TK was very responsive when texting and accurate with vehicle. The process was easy and the truck ran amazing, great on gas. I love the fact the the truck has some scratches and some imperfections on the paint because you can blend in with the locals and you don’t look like an outsider. Thank you so much TK.

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    Staff

    Reviewed Oct. 12, 2023

    I got a full size passenger van with Allison and the van and the entire experience was fantastic. No issues and pick up and drop off was flawless. Allison was attentive to our trip and made everything very easy. I highly recommend using Turo, I surely will again in the future.

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    TechPricePunctuality & SpeedRatesResolution

    Reviewed Oct. 12, 2023

    This is the absolute worst experience I’ve ever had with a rental car. I rented a car a year in advance. Six months later, the host contacted me telling me he’s canceling the contract because he didn’t price it high enough. Turo did nothing to rectify the situation even sending me a nasty letter stating that I can’t take them to court because I gave up my rights. They don’t enforce the contract. They don’t drop the host off the platform. They just let him rip people off and ruin their vacations.

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    Staff

    Reviewed Oct. 12, 2023

    My Turo experience was fantastic. The car was in excellent condition, and the owner was friendly and accommodating. It made my trip comfortable and convenient. Highly recommend using Turo for hassle-free car rentals. My Turo experience was fantastic. The car was in excellent condition, and the owner was friendly and accommodating. It made my trip comfortable and convenient. Highly recommend using Turo for hassle-free car rentals.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2023

    Charged cleaning fee even though car only needed a quick vacuum to remove dirt. Cleanliness policy was not clear and mode restrictive than other rental companies like enterprise, budget. Support was not helpful in resolving the issue. Car was 2019 but didn't have bluetooth audio. This was not mentioned in the ad.

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    Punctuality & SpeedStaff

    Reviewed Oct. 12, 2023

    I was extremely hesitant to try Turo for the first time. I scheduled a car, and that owner canceled on me 2 days prior to my trip. I was overly stressed out and was looking into a commercial rental. I luckily found a car on Turo that was available my dates and had a fantastic experience. So long story short, it was a very stressful experience at first but it turned out great in the end.

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    Customer ServiceOnline & AppStaff

    Reviewed Oct. 12, 2023

    This app is the best. The host are reliable and check-in and check-out is very easy. I have recommended my friends and family. The website is very clear and and easy to understand.. I had one issue with a host. I contacted customer service. It was resolved ASAP. I am a very satisfied customer.

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    Staff

    Reviewed Oct. 12, 2023

    The only recommendation that I have is more detail on where to locate the vehicle. For people unfamiliar with the airport, finding the parking garage that the vehicles are located is not easy. So more information for the location of the vehicle would be a great help. Also which bus to ride to pick up the vehicle would be helpful. That is a big airport and you can get lost with all of the activities going on.

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    CoverageSales & MarketingPricePunctuality & SpeedBilling

    Reviewed Oct. 12, 2023

    I've had 14 rides so far with various cars on Turo & have had consistently positive experiences. It can be more convenient than traditional rental car companies for last-minute & weekend rentals & lots of hosts offer remote pick-up & drop-off exchanges. One thing to note is that a lot of car insurance companies don't cover Turo (considered peer-to-peer rather than a car insurance classification), so you'll have to pay extra to get coverage from Turo, which can add up. Also, Turo tacks on a flat "trip fee" in addition to the daily fee the host charges, which is typically higher for last-minute rentals. Lots of hosts offer "early bird" discounts as well as discounts for renting for 3+ days. It's also convenient if you don't have a major credit card, as they don't charge a deposit to use your debit card. I'd also recommend you pay attention to reviews left by previous drivers/renters.

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    PriceStaffHonesty & Transparency

    Reviewed Oct. 12, 2023

    I had great time, everything worked just as expected. It was worth the trip. It was easy to get the car and very clean and the site was very good to work with. And the owner of the car was very honest and helpful. And the car ran very nice. This was my first time using the site but I will recommend to all my friends.

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    Reviewed Oct. 12, 2023

    Perfection. Car was clean. Drives great and comfortable and had no problems picking up the car at the time and destination and then we returned the car to the same location with no problems and we were happy with everything and my wife and I are looking forward to using your app for the near future for trips to come.

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    Punctuality & Speed

    Reviewed Oct. 12, 2023

    Renting from Ara worked out really well. The car ran smooth and was very clean. I had a few hiccups with my scheduling and needed a few extra days and then extra time for drop off. Ara was very flexible with me and was very accommodating. I would definitely rent from Ara in the future.

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    Maintenance

    Reviewed Oct. 12, 2023

    Ric was great- He brought the car to our hotel- and drove us to the airport on our departure- The car was in superior condition in and out- With no maintenance issues at all- What a beautiful car- We thoroughly enjoyed our time driving it around the desert.

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    Reviewed Oct. 12, 2023

    With this being my first Turo experience not a lot to say. The car I rented was exactly like what was described. The owner was good to work with. With only one small hiccup, everything went smoothly. This rental has set the bar pretty high. Hopefully all my experiences will continue to be this good.

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    Customer ServicePriceHonesty & Transparency

    Reviewed Oct. 12, 2023

    Great customer service, no surprises, good communication and best of all was the convenience of picking up and dropping off at the airport. The whole experience was enjoyable and I will be using Turo in the future. Oh yeah, let's not forget about the cost. I think was very reasonable with no hidden fee...

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    Reviewed Oct. 12, 2023

    Car worked fine. Great on gas. It ran smoothly. Got me to and back from where I needed to go. Finding the car was also very easy and drop off as well. Would most definitely rent another car from here again. Overall I enjoyed using this for my first time.

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    Customer ServicePunctuality & SpeedStaffEase of UseLoan Process

    Reviewed Oct. 12, 2023

    This was our first trip using Turo. I found the process very easy to navigate. Our host was prompt with all communications and professional as well. There was a definite personal feeling as compared to renting from a large car rental company. Like a friend had loaned you their car. I am looking forward to our next car rental with Turo and hope everything goes just as smoothly as our first trip did.

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    Customer Service

    Reviewed Oct. 12, 2023

    The entire experience was great from start to finish! I was a little apprehensive at first, but Turo was recommended by my daughter. This was much easier than a rental car company at the airport! The personal communication was a very nice addition; my Turo renter walked me through all steps along the way and checked in with me during my trip! I will definitely do this again!

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    Punctuality & Speed

    Reviewed Oct. 12, 2023

    Simple easy process for the car of your choice. Easy to communicate with owners. Vehicles top shelf from selecting the vehicle to return the process was easy. Communicate with owners through app. Seeing the pictures isn't quite like when you first sit behind the wheel. I was extremely pleased with the process and the vehicle. Cars are well maintained, clean and waiting on your next trip.

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    Staff

    Reviewed Oct. 12, 2023

    I had a fantastic experience with my Turo rental car. Everything went smoothly, and I couldn't be happier. Mia, the host, was exceptional. Their hospitality and service were top-notch, making the rental process a breeze. I would highly recommend this Turo rental to anyone looking for a hassle-free and enjoyable car rental experience.

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    Reviewed Oct. 12, 2023

    Thank you so much for allowing me to use your rental. I kept the car for a week, and it was wonderful. The person I rented from was wonderful to deal with, and he was very good about checking in with me. The car was great, and I loved it. He made it very easy for us to pick it up, and I totally enjoyed having the car for a week. It was also easy to return the car. Thank you.

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    Price

    Reviewed Oct. 12, 2023

    I really enjoyed driving the the Lincoln, it had pizzazz. The car was very clean inside and out and fun to drive. It was very conservative and comfortable inside with leather seating. I will definitely try Turo again in the future. What inspired me most was the cost. Very economical for the choice and quality. Overall I was very impressed and happy with my choice for this 1st time ever trying Turo.

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    Customer ServicePrice

    Reviewed Oct. 12, 2023

    Best car rental experience I have ever had and I travel a lot! Great communication from start to finish! Highly recommend using Turo! Pick up at the airport was awesome! Same goes for dropping vehicle off. I found the cost to be a lot less expensive than I usually pay. I cannot say enough about Turo! Will be the only way I rent a car from now on!

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    CoveragePricePunctuality & SpeedRates

    Reviewed Oct. 12, 2023

    This was our first Turo rental, recommended by a friend. So easy. No lines waiting for rental car, was in the parking lot wait for us. Clean reliable van. The battery died and Jesse was quick to come replace it. The Honda Odyssey is like the one we have at home, good gas mileage, and less than half the price of a rental agency. Thank you!

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    Customer ServiceStaff

    Reviewed Oct. 12, 2023

    Everything went smoothly with no problems, the hosts I have had was wonderful. I would definitely recommend using this application for your trips. The cars I have drove has been in great condition. Great job with the customer service. Was more than willingness to help me with any questions I may have had.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 12, 2023

    I was hesitant to use Turo, since I didn't know anyone who'd used the service before. But when I compared the price of the vehicle we rented to a rental company vehicle of the same caliber, the savings spoke for themselves! (The Ford Bronco Sport was about $100 less than a COMPACT car with a traditional company!) We had no issues and the owner was super quick to answer all questions. Pick up & drop off was easy peasy!

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    PriceStaffRates

    Reviewed Oct. 12, 2023

    Robert is an amazing host, the car was everything he listed it to be. Robert went over and beyond to keep contact. Definitely will rent again from Robert. The transfer of the keys was simple. Turo is an awesome rental source and I highly recommend. The trip price is a bit much almost the cost of the rental but it was worth it.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 12, 2023

    I’m glad I decided to give this a try! Much cheaper than a rental service but just as good if not better ease of service. No problem finding the vehicle, prompt responses from owner. Very clean and well taken care of at a great price. Would recommend and use again myself.

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    Customer Service

    Reviewed Oct. 12, 2023

    Very fun to drive and a lot of room. And really good on gas, ran great. No problem with the car, was neat and clean. Loves the sun roof, I love how it had a GPS and hook up to our phones.. Colorado was a nice place to drive around, see my friends and family.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 12, 2023

    Mr ** was an excellent host. Provided a detail list of instruction, easy to follow, very prompt with responses. This was an easy seamless rental and will definitely look to rent from him again. This rental made my trip to Houston enjoyable. I didn’t have to worry about transportation at all. The car was clean, ride smooth and all around good selection.

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    PriceStaff

    Reviewed Oct. 12, 2023

    This was my first time using Turo. It was easy, inexpensive and convenient. It was great from start to finish. I would recommend Turo to anyone looking for a convenient and inexpensive rental option. My experience with the host was amazing. He was very responsive, professional and timely delivering the vehicle.

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    Staff

    Reviewed Oct. 12, 2023

    This was our first experience with Turo and it was nothing less than amazing. Because it was our first time using Turo, we had questions which were answered within an hour. The car was in excellent condition and a pleasure to drive. The entire process was easy. Will definitely use Turo again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 12, 2023

    Ravneet was great! Responded to texts quickly. Very kind & was very understanding when we could not return the car to the correct parking lot because the lot was full & closed off. We would definitely recommend him to others & also rent again ourselves from him! The car was perfect & got great gas mileage! Perfect for 4 adults, very comfortable ride

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    PriceRates

    Reviewed Oct. 11, 2023

    Everything as we planned, the car was clean and good condition, the time was perfect and the service was great and well assisted. They pick us in the LAX airport on time and the drop off was easy and then they returned to LAX. I really recommend this company and this service. And the best part was the price. Thank you

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    Punctuality & SpeedStaff

    Reviewed Oct. 11, 2023

    This is my first experience with Turo and it will not be my last! James was wonderful to work with and made everything easy. He provided lots of details and easy to follow instructions for pick up and drop off. Our flight was delayed and he was very accommodating and helpful when we had to pick up the car later than expected. The car was clean and perfect for our trip!

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    Sales & MarketingStaffFollow-Through

    Reviewed Oct. 11, 2023

    My experience was seamless. From the booking to the pick up and drop off, the process was very professional and painless. I appreciated the diverse selection of vehicles available, and the vehicle I received was as advertised. I will definitely be back. I would highly recommend booking through Turo. Satisfied customer.

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    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed Oct. 11, 2023

    When my family and I got off the plane we went to the parking garage to get our car. It wasn't there. I repeatedly called the host and I was ignored. I had to call Turo and waited 30 min before I could speak to somebody. Finally the host showed up. The car was filthy. It smelt bad like cigarettes and laundry spray. I took pictures and then we went on our way. We used the car to go back and forth to Disneyland to our hotel room. When our trip was over, I spent 15 dollars on a car wash, and swept out the inside. The car was cleaner returned than when I picked it up. Took pictures.

    Anyways, I returned the car and decided, "Hey what the heck. I’ll give the host a 5 star and a very good review." Come to find out now there a false claim against me, stating there was an animal in the car. This is inaccurate. The pictures he posted wasn’t even dog hair. This is a false claim and I’m waiting for Turo to make it right. Turo seems like it would be a good app to use but when you get dishonest people it makes it bad. Lesson learned. I’ll go through the Budget next time. People can't be trusted - as you can see in my pictures there wasn’t any dog hair. False claim.

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    PricePunctuality & Speed

    Reviewed Oct. 11, 2023

    Other than renting a car through those agencies, this is quick, fast approval and to your convenience.. Super cheap. No deposito. Recommend it 100%. Cars go through inspection before and Turo makes sure they are in good condition. It's safe, some have unlimited mileage which I love. I rented from Turo 3 times in past 2 months.

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    Customer Service

    Reviewed Oct. 11, 2023

    This car is an absolute dream to drive and Vivian's customer service was top notch! Hands down the most comfortable car I've been in before. Power/acceleration was impressive and the suspension settings were fun to switch between. Mahalo for the opportunity to drive this perfect car! The bay area, especially the coastal communities were so fun to drive thru and would absolutely do it again.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    Great vehicle that for all our luggage and all my 12 friends! Everything was great! We had a great trip hiking Yosemite! The customer service was amazing! We picked up the vehicle from the airport and dropped it off there. It was very easy and very convenient! We had no issues at all. Definitely recommend this vehicle!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 11, 2023

    The car was an excellent value, brand new and reasonably priced. The host was very quick to respond with easy to understand information. Many people expect me to be up to speed on all current tech, being over 60, I am not. Carlos gave us options on how best to communicate.

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    PriceStaffRates

    Reviewed Oct. 11, 2023

    I really like my host. They made the whole experience with my host was great. I just didn't like how Turo would do the pricing. They would add more money than. It was listed for and then inflated the trip charges. I really didn't care for that but my host was very helpful and just all around good people.

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    Reviewed Oct. 11, 2023

    Loved the rental of October 9th thru the 10th. Logan made the experience special with the welcome package and ease of pickup and return. The car was great I will definitely request this car again. I have used Turo services on several occasions and was most impressed with my experiene with Logan's service.

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    Punctuality & SpeedEase of Use

    Reviewed Oct. 11, 2023

    The whole experience was great. No problems whatsoever. The car was great & I like not having to wait in any lines. This is the 2nd time using Turo & I would definitely use this app again & recommend it to anyone else. The entire process was easy to use.

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    Reviewed Oct. 11, 2023

    We had a great time in Palm Springs/Indio this past weekend. Tim's Kia was perfect for what we needed. We would definitely rent from him again. The vehicle was very clean inside and out. He was very personable.

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    CoveragePunctuality & Speed

    Reviewed Oct. 11, 2023

    My experience with Turo has been great. Had an issue once before and Turo fixed it very quick. Turo and the hosts have been very communicative and all questions I’ve ever asked. Turo is awesome!!! I highly recommend anyone that is looking to rent vehicles to go with Turo.

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    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Oct. 11, 2023

    This was my first time renting a vehicle through Turo and it was super easy, pricing was great, and the owner was very friendly and accessible. I really think it’s great that the earlier you rent, you get an early bird discount. Overall, I would rent again from Turo on my next trip due to all the things I listed above.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Oct. 11, 2023

    First time using Turo, overall amazing experience. The App was very easy to navigate and explained in detail all of the terms of your rental. Communication between myself and the renter was great, our host was able to explain and assist with any questions or concerns in a quick time frame. Checkout was a bit confusing, but mostly in part because we were rushing to check in and I wasn’t aware of the photos that needed to be provided after, but overall an amazing experience.

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    Sales & MarketingStaffFollow-Through

    Reviewed Oct. 11, 2023

    This was the first time I had ever used TURO and I found it to be a very smooth operation. The instructions were very concise and definitely helped me through my rookie apprehensions. The truck was conveniently located at an accessible location and was happily exactly as advertised. Thank you for the great service.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    From beginning to end my experience was a great one. Communication up front and through to the end was clear and concise. The car was in excellent condition and the easy pick up at the airport made my life so much easier! I would highly recommend this service to friends.

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    Customer Service

    Reviewed Oct. 11, 2023

    I am very pleased with the platform and with the owners of the cars I’m renting from. Only wish Turo offered more incentives for renting longer than a week or month. I did have a couple small issues with the vehicles I rented but the communication from the owners made it not a big issue.

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    PriceRefunds & PayoutsStaffRates

    Reviewed Oct. 11, 2023

    I rented a cheap from a host a couple weeks ago. Everything was perfect. I paid for everything and then I paid extra miles. My problem is not paying the extra miles. My problem is the rating she gave me she gave me a three star because I was driving all day and all night now my problem is why would you rent a car And then give a poor rating because I was driving all day and all night now I would understand if something happened to the car but the car was fine and if you don’t want anybody, that’s renting your car driving all day and all night then why would you rent the car in the first place? I think there should be a better system on rating, because now this makes me look bad and it affects me. It affects my score for something that I paid for. I’m not gonna rent a car and have it parked in the garage.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Oct. 11, 2023

    We had an excellent experience renting Alana’s BMW. Very easy communication through the app. Our host was fantastic, very responsive to all my questions as a first-time user. Driving an electric car was really cool, a thoroughly enjoyable experience. I will definitely be using Turo again and can highly recommend Alana’s BMW on Oahu.

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    Reviewed Oct. 11, 2023

    Did not consider Turo until I reviewed a weekly rental from the Las Vegas airport and saw $250 in fees and taxes (!). Was very pleased with the cleanliness and roadworthiness of the 2022 Jeep I rented for a 1000 Mike road trip to the Utah National Parks. Will use Turo again.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    I've used TURO three times. It does involve communication with the owner of the vehicle. This has been excellent all three times. Since the owner is running a business whose success depends on good reviews it seems to work very well. The large car rental corporations do not seem motivated to perform any better than a government agency (pick one).

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    TechPunctuality & SpeedStaff

    Reviewed Oct. 11, 2023

    The host Karen was amazing. She made the experience very smooth and was a very kind host. Beautiful spirit. The Honda pilot was clean and the ride was so smooth. I will be going back to her! The pick up and drop off was very easy and she was in time. I even came back early and she was very prompt. I definitely will use her again.

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    Customer ServicePricePunctuality & SpeedOnline & AppEase of UseRates

    Reviewed Oct. 11, 2023

    Car was clean! The website is easy to use. A friend recommended using this site instead of using car rental agencies. You save money. Bryon was quick to respond to any questions and he made the experience enjoyable! The price was inexpensive. Bryon made the location pickup and drop off effortless. I will use him again if I come back to Florida.

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    Refunds & PayoutsStaff

    Reviewed Oct. 11, 2023

    Maria was great, friendly, communicative, and the vehicle was excellent for my family and I to enjoy a day out in town. We used more than 200 miles and had to pay for the extra mileage which was expected and everything worked out great. The host had the vehicle cleaned and ready to go which was amazing and it was spacious enough for our family.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 11, 2023

    This was my first time using Turo, I wasn’t sure how it would work and was nervous it would be too complicated but our host, Zeeshan, made it so easy and streamlined! We loved renting through Turo and our host was super accommodating and responded quickly if we had any questions throughout our trip.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 11, 2023

    This was the first time using the app and immediately got the results I was looking for. No tricks or gimmicks. The renter, Wayne was super easy to work with, was on time and was very flexible and quick to respond. If all renters work as he did then this app is definitely going to be around for a while. I would definitely use again.

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    Customer ServicePriceRates

    Reviewed Oct. 11, 2023

    Vehicle was perfect and just as described. The vehicle is a hybrid which was very economical to run with the gas prices currently in Hawaii currently. The vehicle is an SUV which served us well - some of the beach access roads would not be accessible in a standard vehicle with lower ground clearance. Airport pickup and drop off went smoothly and communication with the host was great and timely. Highly recommend.

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    PriceRatesValue

    Reviewed Oct. 11, 2023

    There were no car rentals available, and we almost had to cancel our trip until we found Turo. The price was competitive, and it was a great value for the money. Hosts were easy to communicate with, awesome service from beginning to end! The car was clean and reliable. The host and his wife made the whole process so simple. Would use them again for sure!

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    Staff

    Reviewed Oct. 11, 2023

    We this was our first time using TURO and our sponsor was great. The car arrived on time and was clean. He was also responsive to any messages, etc. I would definitely use TURO and this sponsor again. We were very happy with the ease of the process. It was easy to book and message with no issues.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 11, 2023

    This was my first time using Turo and understanding the ins and outs. Despite having a last minute cancellation from the host, the Turo customer service made up for the situation. They helped me rebooked at the original price (I had reserved two weeks prior) with a compatible model and walked me through the process. It could have gone totally awry but instead they took care of the client. Highly recommend.

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    Reviewed Oct. 11, 2023

    Everything from the booking to the actual trip was easy and great. The host communicated very well and set everything up perfect for us. The car was clean, maintained perfectly, and was great for our family. I would use Turo again and would love to rent from the same person if I visited the same area again.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    Our Turo guy was awesome. Communication was amazing, checked up us through the trip and even transported us back to the airport at the end of our trip. His car was absolutely amazing. Was a fun car to drive, very clean. Was our first trip and made it a very smooth and easy one.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 11, 2023

    Corina was excellent throughout the rental. She met me at the airport where I received the car. Communications with her were excellent. Loved the car. It was neat and clean. I left the car with her the night before I left for the airport since the hotel I stayed at had a shuttle and we were leaving very early in the morning.

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    Customer ServicePrice

    Reviewed Oct. 11, 2023

    There was great communication from start to finish and the vehicle was exactly as described. I would definitely rent from Siyaun again. I have recommended Turo to friends and family since using the service and will definitely use it myself again in the future! Plus it was less expensive and more convenient than renting from a traditional rental car service.

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    TechStaff

    Reviewed Oct. 11, 2023

    Took an Uber to get the car. Matthew's cars are MUCH nicer than a rental company car. He's extremely nice and the VW was spotless. He came out in a pounding rain to help us get into our Uber to the airport when we returned the car. If you will be in the Fort Lauderdale area, this is your guy.

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    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 11, 2023

    The TURO app made it possible for my fellow cruisers and I to pickup a vehicle near the port and using an Audio Tour package, we spent a great day touring the sights in and around Portland and Freeport, ME. All made very simple using the app to make a reservation, meeting my host at our scheduled pickup time and coordinating the return. Great app, recommend you expand to more locales when possible.

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    PriceRates

    Reviewed Oct. 11, 2023

    2nd time using Turo and had another great experience. Great selection of vehicles. Convenient pick up and drop off at the airport and very attentive hosts. There are cars for every price point and incentive to utilize service in the future. Will use Turo for all of my car rental needs in the future.

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    Customer ServiceTechStaff

    Reviewed Oct. 11, 2023

    Everything was 100% perfect. The communication, timeliness, customer service skills, delivery, communication, time of responses, Great service and highly recommended. Hahn is the best and he will treat you with the best care. If you need a great rental car provider, Turo is the best. Thank you so much!! You really minimized stress level.

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    PriceRates

    Reviewed Oct. 10, 2023

    I found Turo to be an easy way to rent a car without the typical surprises when using car rental companies. Picking the specific car I wanted, seeing reviews about the host, and knowing the exact price was great. I have often rented from large companies only to learn that the car I expected was no longer available and that the price suddenly went up due to hidden costs. This was not the case with Turo. In addition, I was able to be in frequent contact with the host to answer any questions. The only things I might improve is better information about remote pick up and drop off n advance of the rental. Otherwise, everything was great.

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    Reviewed Oct. 10, 2023

    It was very easy to drop off and pick up the car. The car was an older car which is no big deal to me. It got me from point a to point B. It was a little smoky smelling, but as a non-smoker my nose picks it up did not affect anything. I have no complaints at all. I would use his car again.

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    StaffTransparency

    Reviewed Oct. 10, 2023

    Use them! Amazing people. So easy to pick up and drop off! I changed and updated my trip several times and they accomplished everything I needed and more! Directions were easy and just had to click or ask and they were there. I highly recommend and I will be using again!

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    Reviewed Oct. 10, 2023

    The use of Turo to rent a vehicle was extremely easy to do. My host was easy to communicate with, being my first time using it, the Turo website was clear about instructions also. All in all it was smooth. Would recommend using this service to anyone needing a rental vehicle.

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    Punctuality & Speed

    Reviewed Oct. 10, 2023

    I’m not sure how the host can try to submit a damage claim for power door locks?! I did lock the keys in the vehicle, just habit…of locking the doors! But a damage claim, is pretty ridiculous in my opinion!! I was running a little behind schedule and wanted to make sure the vehicle was properly maintained and ready for the next reservation!

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 10, 2023

    Rented a vehicle in Louisville for a long weekend. The car was delivered to our hotel before we arrived. It was in clean, well kept condition with a full tank of gas. The renter was very communicative and promptly answered questions. The only trouble I had was with the app. I had a lot of trouble with the app locking up my phone and couldn’t upload the requested photos for a long time. Otherwise, the entire experience was very satisfactory.

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    Customer ServiceTimeliness

    Reviewed Oct. 10, 2023

    This was my second time renting through Turo and it was great. The process was simple and the vehicle was clean and well-maintained. The vehicle also had all the features I prefer to have in a vehicle. The host communicated effectively and made the pick-up fairly easy. He responded right away when I had questions. I would rent from Christian again. Highly recommend.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsBilling

    Reviewed Oct. 10, 2023

    I WAS a frequent user of Turo until I got scammed recently. After renting 10 successful trips, I was sent a hefty bill for a scratch I didn't do. Turo always takes sides of host, Super host in my case & write free cheques on renter's behalf. This so called super host took all positive reviews from me & then sent a damage claim for a scratch after 3 hrs of returning the car. After return pictures of the car showed no signs of scratches but still Turo outrightly took Super host's side & paid out the money. Turo damage claims team remotely determines the cost of the claims without even physically inspecting the damage.

    After this incident, Super host took out the car from Turo, didn't allow me to physically inspect the damage & hid the car somewhere else until he got paid a huge sum. The worst thing is Turo doesn't even reach out to guests before deciding to payout to their hosts. They remotely determine the cost of the claim just by looking at the PICTURES which I believe is not fair. And even after all this, they used the word "Glitch" to pull funds out of my account without my consent & without even thinking how it'd affect the guest. I wish Turo was unbiased of the claim. But the big picture is, Super hosts generate more revenue for Turo than a guest like me & they obviously took their side. I wanted to be a continued guest & a host too after 10 good experiences. But after this experience, I WON'T RECOMMEND TURO TO ANYBODY UNLESS THEY WISH TO GO BANKRUPT.

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    Punctuality & SpeedStaff

    Reviewed Oct. 10, 2023

    Car was in excellent condition, clean, trunk space a bit small but fine for the two of us. Good gas mileage. Pickup and drop off easy. Instructions were clear. Brian was very helpful, answered texts promptly, gave us good information. Overall, excellent experience! Don’t know what else to say. Would rent from Brian et al next time in Seattle

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    PriceRates

    Reviewed Oct. 10, 2023

    I didn’t have any problems. It was easy to do and I’ll do it over and over again instead of going to high prices places and try short change you steal from exactly like the image make it model that I want and then it has several other ones, and the host is very, very pleasant

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    Punctuality & SpeedStaff

    Reviewed Oct. 10, 2023

    I rented a vehicle that appeared intact but on later inspection only 3 sides were photographed. The driver side was all scratched, dented and rusted (indicating it was there awhile). No problem except it was not revealed upfront and I was accused of causing some of the damage on return. I had proof it was already present by photos prior to driving off.

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    Customer ServiceRates

    Reviewed Oct. 10, 2023

    For a first-time user, all went quite well. However, I believe the whole process should be spelled out up front and not layer out in dribs and drabs-e.g. how check-in will take place - when to take pictures, where to “try” to park. Otherwise, communications and access are first-rate. This was in Madison p/u and drop off at Dane County airport. Camry was very clean and in perfect shape! Thank you.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 10, 2023

    Sergio was awesome! Very accommodating to our trip needs as far as times and pick up as well as drop off. He was also very quick to respond to messages about anything even down to just asking a simple question. If I am ever in town again and need to rent a vehicle I will definitely be looking for Sergio's fleet before anything else! Thanks again for the rental.

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    Customer ServicePunctuality & SpeedRates

    Reviewed Oct. 10, 2023

    I have had great experiences while using Turo! The selection in cars are unbeatable! I would rather support small individual business owners than big conglomerate car rental outlets! All the car owners I have borrowed from were quick to respond to any questions and concerns. The rates were fair and I highly recommend!

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    Staff

    Reviewed Oct. 10, 2023

    Mike was an amazing person. He help my girlfriend and I out so much!! First time I have ever used this service before and I will be back just because of Mike. He made our trip so much less stressful. Our first person canceled on use when I was already on the airplane which was terrible and unexpected but Mike saved our trip.

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    Punctuality & SpeedStaff

    Reviewed Oct. 10, 2023

    I have been renting from Deborah. Her cars are very well maintained. Excellent condition. They are prompt and accommodating. Also Deborah is very personable. Always takes a moment to talk with me. She answers my questions. Very responsive to text messaging. I have and will continue to recommend their service.

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    Customer ServiceSales & MarketingPriceOnline & AppEase of UseRates

    Reviewed Oct. 10, 2023

    I rented from Danny a 2023 Ford Bronco and the experience was easy from start to finish. The car looked exactly as in pictures, probably better. The location was easy to find and get into vehicle. The car ran smooth like butter and was the accent I needed to make my birthday complete. Prices are insanely reasonable. My host was great at communicating and responded back swiftly to any messages I sent. The app itself is very easy to navigate and find your perfect car for whatever need. I absolutely loved my experience and will be seeking out my host first to get another vehicle through him. 10/10 for me!!

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    Reviewed Oct. 10, 2023

    We had no issue with our Turo experience. It was just as reasonable if not more so than rental car companies, except better, because we got to choose the exact vehicle and not just a category with no guarantees. I will definitely be checking out Turo for future rental needs and appreciated being able to pickup and drop off the car at the airport.

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    Rates

    Reviewed Oct. 10, 2023

    Awesome experience. I needed a large vehicle to drive four couples to a concert and back. I could not find a big enough car locally with the car rental places plus they were forcing me to do a two day rental since they close on Sunday. Better car, better service, better rate!!! Loved this car and this service …It ROCKS!

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    Staff

    Reviewed Oct. 10, 2023

    This was the first time using Turo. It was so easy and great to walk out of airport. No lines. Straight to car. Drop off was very easy also. Will definitely rent from Turo again. Eric was great to work with. Very helpful. I didn’t realize I had not checked the box for airport pickup and he contacted me to confirm. I’m glad he double checked.

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    Reviewed Oct. 10, 2023

    The car was great! Great car to travel LA in. However, where I had to pick the car up and drop off was questionable. Not a very safe area. Also, the host was not present for pick up and drop off. The host has also put in a claim for damages to the car. Photos were taken before receiving and after drop off of the vehicle. No damages were seen as evident to the photos. The overall experience has not been great!

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    Customer ServiceTimeliness

    Reviewed Oct. 10, 2023

    We picked up car with no issues. The car was just as it was pictured! The 2nd afternoon the car acted up and was running rough and smoking out the exhaust pipe. We immediately called the rental team but they thought we had put the wrong grade of fuel in the car. We told them we had not put any gas in it, so they said we could bring to them next day to look at it. The car seemed to run fine and we did not have it checked out.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 10, 2023

    I use Turo for business mostly. I sell Solar so I’m always traveling. Turo is fast and convenient. I like the selection of cars. You can pick which one based on price you want to spend. Duration of time you want rent for can easily be extended. I am definitely going to start renting for Turo.

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    Customer ServicePriceRates

    Reviewed Oct. 10, 2023

    This was a great way to rent a car for our family vacation. Such a better price than rental companies. Easy instructions and great communication from both Turo and the person we rented from! We will definitely be using Turo again in the future for our car rentals! We had such a great experience!

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    Customer ServiceStaff

    Reviewed Oct. 10, 2023

    Nothing but professional, excellent customer service. The vehicle was absolutely perfect. It was clean, neat orderly. I had no problem finding it and it was easy to get into and start our trip. And it was easy to access and start Archer. It was the best experience we've ever. Add.

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    Reviewed Oct. 10, 2023

    I had a great first experience with Turo and would highly recommend it to my friends and family as an alternative to renting a car from the big brands. My host was great also and when I’m in the Raleigh Durham area again I’ll definitely do business with him again.

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    Punctuality & SpeedStaff

    Reviewed Oct. 10, 2023

    Great car and host and overall an amazing value! Will definitely use again in the future! Our host was super great and dropped the car off for us and then gave a quick tutorial on how to use as it was our first time using a Tesla. We loved it!

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    PricePunctuality & Speed

    Reviewed Oct. 10, 2023

    I had a great first experience renting from Turo. I’m am ready to completely ditch the national rental companies and use Turo for all my upcoming travel, so glad this alternative exists! The last time I rented from Budget I had to wait three hours at the airport for my overpriced vehicle to be ready and with Turo my vehicle was waiting for me when I landed.

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    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 10, 2023

    This was my first time using Turo and it was fantastic! No waiting in lines at the rental companies, no waiting on paperwork, easy pickup and drop off. The car was great and owner was terrific to work with. I will be using this app again! If you want an easy way to rent cars this is the app for you!

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    Reviewed Oct. 10, 2023

    The car was very clean, no residual smoke smell and it was a pleasure to drive. It was easily found in the long term parking and just as easy to return there. All the instructions for picking up and dropping off the car were very clear. We would recommend Turo friends and family.

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    Reviewed Oct. 9, 2023

    Nathan made my first Turo trip really easy! Airport pickup was perfect, since I had never visited the area before. He also made my return super simple as well. I parked the car exactly one space from where I picked it up! recommend him as a host, and I recommend Turo to everyone I talk to about my recent trip!

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    Reviewed Oct. 9, 2023

    This time was just as good as last time. 5 star for you, have told all my friends and family and just so you know the car was little dirty when I picked it up. Had a great time being in Florida and would love to live there. And I was upset that I didn't get my 10 percent off this time. Maybe next time.

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    Customer Service

    Reviewed Oct. 9, 2023

    The experience was great. Alex had good communication and didn't take long to respond. I didn't have any issues with the car. Our flight got delayed and Alex still was able to work with us receiving the car. He gave good instructions on where the car was left with a video and pictures due to our flight being delayed. Alex was very nice and respectful.

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    Staff

    Reviewed Oct. 9, 2023

    Everything was user-friendly! From booking to communicating, it was good! Turo exceeded my expectations and I will definitely use this service again. The description of the car was spot on and had a great time on my mini vacation. The only downside is you're not able to get car from the airport location but that has to do with the airport construction. Not Turo.

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    Staff

    Reviewed Oct. 9, 2023

    Everything went great. We had a light come on the dash and it was taken care of immediately. All was good. The owner checked up on us occasionally to ask if we were having NY problems, concerns, or vehicle malfunction. None of that occurred. The car was clean and there were no odors and it handled great with no issues. We added a second driver with no hassle but did not need it in the end.

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    Customer ServiceSales & MarketingFollow-Through

    Reviewed Oct. 9, 2023

    Wonderful experience with Turo Host and Turo! Flexible, attentive, communication good. Reliable and consistent. Vehicle was as advertised and terrific. I would use again and have recommended to friends! I think this is a wonderful service and glad a friend recommended it to us.

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    Sales & MarketingPunctuality & SpeedFollow-Through

    Reviewed Oct. 9, 2023

    I Have used Turo a couple times now and love how easy it is. Both times I have rented/had a drop-off at the airport and it is so nice to just walk out to the car with no lines or waiting. My cars have been great, clean and as advertised, Hosts communicative and flexible. I definitely highly recommend this service.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2023

    Tried adding two additional drivers. The one created an account and it kept showing that she still needed to create it. When entering her email she had chosen the option for it to hide her email so we’re not sure if that was the problem. When she tried to recreate it without hiding her email it said she already had an account. The other one never could figure out why she couldn’t get approved. Also wish we could have actually spoken with a Turo employee vs online chat when needing assistance.

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    Staff

    Reviewed Oct. 9, 2023

    Great way to rent a car. My host was very responsive and helped my first experience go very smooth. Allowed me to pick up and drop off at different locations which saved me tons of time. Had the SIM pass which also saved me time traveling on the highways. I will definitely use Turo again when traveling.

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    Customer ServiceStaffRates

    Reviewed Oct. 9, 2023

    Sunshine Rental was excellent to work with when I was needing a car for business travel in West Palm Beach. I would Highly Recommend. Great Communication. I would rate them an A+. This was my first time renting & it was a breeze. On time pick up, and the car was full of gas and was ready to go.

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    Punctuality & SpeedStaffEase of Use

    Reviewed Oct. 9, 2023

    I had a great experience with Turo! It was my first time renting and to my surprise it was fast, easy and user friendly. My host Mr. ** was outstanding and made me feel very comfortable! Everything from choosing a rental to selecting a rental and a host was on point. I will definitely rent from Turo again!

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 9, 2023

    2nd time renting Tony's Honda Sport, great car. Love this car, great experience. Quick and easy, no problems, clean new car. Easy pick up and drop off, great communication. I will use Tony's cars in the future. Maybe try a different vehicle in his fleet. He has many other options.

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    PriceRates

    Reviewed Oct. 9, 2023

    Latisha was great. Car as described. Clean, efficient. I would use her again if I ever travel back to the Clearwater, FL, area. Turo worked beautifully. When the first car choice was canceled, Turo paid the difference in the price increase. I will use Turo again, and I will recommend them to others.

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    Reviewed Oct. 8, 2023

    It was a very easy and great experience, car was great. With gas so high, it was a perfect choice to drive around Southern California. Very nice clean car, the pick up and drop off were very easy and smooth. I'd definitely rent from Korey again when in San Diego.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Oct. 8, 2023

    Easy booking, great communication and car exactly as described. All questions were promptly addressed. So much better than wondering what you end up driving and at what final price with the old airport rental cars. I'm sold. Great experience all the way. Turo has won me over to this experience. Thank you to all.

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    PriceRates

    Reviewed Oct. 8, 2023

    A bit nervous using this app for the first time. My host James was super nice, reassuring and had the car ready for me at the airport. Drop-off was well organized and stress free. Very reasonable price compared to any of the rental companies that I’ve used before. If you just want reliable wheels - this is a great option. Already booked a second trip.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2023

    We had to change cars twice. Not only was the owner very accommodating, TURO checked in to make sure the changes met my needs. The car we ended up with was clean and well taken care of. The transfer was smooth and efficient. Car choices were many. The owner responded to phone calls and messages.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 8, 2023

    This app is great, simple, easy and super convenient. Great cars. I don’t think it gets better than this. I love app, great customer service. I have no complaints Imma keep using it too. I'm done test driving all the vehicles that they have to offer … I can’t believe how easy it is to rent one and how quick you could pick vehicle up and you could always find one near you based. On your location without having to drive too far from home..

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    Customer Service

    Reviewed Oct. 8, 2023

    Great customer service, easy reservation changes, loved that I could specifically pick the car. The car was like new. I will say that it took a minute to find the car and I couldn't find an elevator to the top floor, so I had to carry my suitcases up 2 flights of stairs.

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    Sales & MarketingOnline & App

    Reviewed Oct. 8, 2023

    My experience with Turo was the absolute best! I'm renting renting from anyone else again! I've told friends and family about my experience in hopes of giving them a great opportunity. I had no setbacks. Turo is easy and self explanatory. I had no problems navigating my way through the app.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 8, 2023

    Renting from Turo was very easy. What I love most about it is that there’s no $500 security deposit like renting a car from a rental company. The car was very clean, and the process was quick and easy. We had a small issue with the car but the owner really worked with us and had great communication through the whole process. Would definitely do it again.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com