Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 29 Reviews 5240 - 5440
    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Oct. 21, 2023

    There are many cars you can choose from TURO. Easy to get access to the car. The price is fair (even cheaper) compared to other car rental companies. Many hosts are easy to communicate with and change the schedule if your situation changes. The TURO will refund the rest part according to the journey.

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    Reviewed Oct. 21, 2023

    GREAT EXPERIENCE! Hassle free and easy to get the car and return! The owner stayed in contact as to answer any questions I may have had! The car was great on gas and the overall experience was just great!! Definitely would recommend. Turo is absolutely my new place to go for all my future rental car needs!

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    Verified purchase

    Reviewed Oct. 21, 2023

    This truck has a lot of power. Drove thru Southern California up to Bakersfield and back. Had no problems going over the hills and got good gas mileage. It looks great, sounds great and runs great. Enjoyed it twice now on different trips and would recommend it to my friends and family.

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    Reviewed Oct. 21, 2023

    The car was great and the service was great. The only incident was that the key battery died toward the end of the trip but we could still use the key so it did not cause a problem. Next time I would request two keys. They were very flexible about returning the car. Overall it was a great experience.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 21, 2023

    My host Ms Virginia is so nice and easy to contact and I would highly recommend her and also rent from her again. She was very accommodating and will reply quickly. She has very clean vehicles and is a joy to rent from. I will be renting from her again.

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    Customer ServiceSales & MarketingPriceOnline & AppStaffEase of Use

    Reviewed Oct. 21, 2023

    On our recent trip to Florida my boyfriend and I were trying to make the most on a limited budget. I had never heard of Turo before. Compared to other car rental places for our trip, Turo was about $700 cheaper. The host of the car we rented through Turo was amazing and had awesome communication. I've already recommended Turo to a few of my friends. The app was also very easy to use especially since we had never used it before.

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    Customer ServicePriceRates

    Reviewed Oct. 21, 2023

    Was told about Turo by a co-worker as I always rent at airport. Skeptical at first, but am grateful I took his advice. My host in Atlanta was great and was very proficient with regards to directions, communication and customer service, as well as providing a great rental; clean, efficient and great price that was hundreds of dollars less than renting through major airport rental agencies (not to mention nicer cars). Won't even hesitate to use Turo again for my future rental needs! Great job Turo!!

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 21, 2023

    From the pick-up to the drop-off, my experience was great. Prompt response from the individual I rented the car from. They checked in with me from time to time to make sure that everything was going great. The SUV was very clean & smelled great. Will definitely use them again.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 21, 2023

    Dealing with Shawn was easy and pickup was quick! He answered all questions and we enjoyed his car. His pickup location was perfect and convenient! Great experience using Turo! I like it better than traditional car rental because I can get more unique cars at affordable rates! Driving a sports car was a fun change!

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    StaffEase of Use

    Reviewed Oct. 21, 2023

    Kalif was a great host, very responsive. The 2022 Honda Accord was immaculate and well maintained. The airport pickup and return was smooth, utilizing a lockbox for the key. Kalif kept me well informed on the process. I will be a repeat customer. The Turo app is intuitive and easy to navigate.

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    Punctuality & SpeedRefunds & PayoutsBilling

    Reviewed Oct. 21, 2023

    This was my first time using Turo. Everything went smoothly, I will definitely use Turo again if I need to rent a vehicle. The vehicle I rented had Sunpass installed, so that made it quick and easy to pay tolls and parking fees, payment of those fees was then settled at the end of the trip.

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    Verified purchase

    Reviewed Oct. 21, 2023

    The car was nice as expected. It was very Clean and in good mechanical/ operational condition. It drove well and got good gas mileage. The contactless pick up and drop off was very convenient. The car was easy to find and everything went smoothly. I would definitely rent from matthew ** again.

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    Reviewed Oct. 21, 2023

    Everything went fine. Clean, nice riding car. But there were scratches along one side as if it were "keyed" & some places where it looked like someone ran into something. I took pictures but was worried all along I'd be blamed. I think I should have been told about those because they didn't show up in the pictures when we chose the car.

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    Customer ServiceStaff

    Reviewed Oct. 21, 2023

    Way better than booking with standard rental car companies. Many options. You learn which hosts are a good match for your communication and vehicle needs. I have also had fantastic response from Turo staff when I needed a credit for an experience that wasn’t anyone’s fault but caused inconvenience and time lost on my side. All my Turo experiences have been great.

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    Staff

    Reviewed Oct. 21, 2023

    I was pleasantly surprised at this Turo rental experience, altho I was direction challenged in locating my vehicle. It was clean, spacious and perfect for my weekend experience. Bao was very responsive which I liked very much. I would definitely recommend Turo only with 5 Star Hosts. That is the Turo difference. Not all Turo Ambassadors are 5 Star, Bao is one of them.

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    Reviewed Oct. 21, 2023

    Car was an economy car that was quite small but ran well and was in good condition. Golf bag was a tight fit but it did fit. Was not used to hand crank windows which were awkward to use. Car pickup and drop off was convenient. Car was fuel efficient (about 40 mpg).

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    Verified purchase

    Reviewed Oct. 20, 2023

    From start to finish everything ran smooth~ especially the car! I had to attend a funeral and David was an exceptional host. I also needed to adjust the day and time after booking and David was very accommodating. It was my first experience using Turo and won’t be my last.

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    Staff

    Reviewed Oct. 20, 2023

    First time using Turo for car rental and I’m sold! Not only was car nice but friendly person to rent from. Checked in on us to be sure car performance met our expectations! Car was clean inside and out. We were in a place where it rains quite a bit and owner was smart and kind to have umbrellas handy in the trunk of the car. Pick up and drop off was easy breeze! Who needs the other companies for car rental. Super happy client for sure. Thank you Turo & Travis (owner of the Tesla I rented) for making this experience an A+. I’ll use this services again in the future.

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    PriceStaffRates

    Reviewed Oct. 20, 2023

    The trip was a great trip for multiple reasons. The owners of the vehicle were helpful with the process and accommodation needed. The vehicle was also excellent and suitable for all purposes on my trip. I would recommend this vehicle to anyone. The price was affordable and the process was easy. I picked out a vehicle and I was on my way from there. I enjoyed the process and the vehicle so much that I went on another trip. I love the fact that I can choose any kind of vehicle from truck's to luxury, from big to small. I promise if you try it out you will experience a first class trip.

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    Price

    Reviewed Oct. 20, 2023

    First time using this service, and I will definitely be using it again! Awesome host and experience! Awesome vehicles to pick from and cost a lot less than all the other car rental places around. And you get to pick cars that isn't just your common day to day cars!

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    Verified purchase

    Reviewed Oct. 20, 2023

    Everything worked out just as expected. It was easy to pick and retrieve the car. This was the perfect transportation solution for us on this short trip in and out of a major city. I would recommend Turo to others! Everything worked out just as expected. It was easy to pick and retrieve the car. This was the perfect transportation solution for us on this short trip in and out of a major city. I would recommend Turo to others!

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    Customer ServiceStaff

    Reviewed Oct. 20, 2023

    This was our first time using Turo and we will definitely do it again. We had no issues at all from beginning to end. Communication was on point down to every detail, step by step instructions were easy to follow. Pick up and drop off was convenient and the vehicle itself was exactly as described and what we saw in pictures. We absolutely enjoyed renting through Turo and Cody is an excellent Host. Thank you for everything Cody.

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    Punctuality & Speed

    Reviewed Oct. 20, 2023

    Everything about the experience was great. My only suggestion is for the Turo app to prompt for photos to be taken of the car when it is first picked up. This is not the result of any complaint. I just would have felt more comfortable had I done so.

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    Follow-Through

    Reviewed Oct. 20, 2023

    Really cool rental experience for travel. I went to San Diego for a weekend and my rental car did not disappoint. As long as your car comes in the condition as promised, there shouldn’t be a problem. I would totally rent through Turo again for another road trip across California.

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    Verified purchase

    Reviewed Oct. 20, 2023

    Renting this vehicle was a smooth experience, no hiccups, the vehicle was in good repair, the pick-up and drop off were seamless, and contact with the owner was a breeze. If needed, I would certainly rent from Amanda again. I used the vehicle for my daughter's wedding on October 8 to transport out-of-town guest who were part of the wedding party that were visiting for the event to the venue.

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    Staff

    Reviewed Oct. 20, 2023

    Chis was great to work with and I appreciated all the help he gave me. Car was clean and easy to get around in. Thank you for a wonderful first time Turo experience. It was easy to find at the airport and very nice to not have to deal with a commercial rental place.

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    Sales & MarketingPunctuality & Speed

    Reviewed Oct. 20, 2023

    It was great however the day that I was supposed to be pick up the car I was there on time. I got there via a Lyft but I wasn’t able to access the trunk and retrieve the keys until someone after 35+plus minutes later came to unlock car and the car owner told me he was going to give me a discount of 50% for the first day to compensate me for my troubles but I have not received it yet. Other than that, my experience with them was great and will recommend Turo for everyone.

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    Verified purchase
    Staff

    Reviewed Oct. 20, 2023

    We had a great day exploring the Oahu using Barry’s Honda Pilot. Pick up and drop off was super easy. Barry was there at the times arranged. He was very friendly and professional and communicating before picking up the car and during our day was outstanding. The car was clean inside and out. Overall it was a great experience and we wouldn’t hesitate to rent from Barry again!

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    Verified purchase
    Staff

    Reviewed Oct. 20, 2023

    Great experience especially as my first time. The guy was friendly and professional. I was comfortable with him. I loved the car. Was very clean and had a full tank when I picked up the car. Again, a great experience. The drop off was great too. It was so easy to return and leave the keys in the safe lock box.

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    Verified purchase

    Reviewed Oct. 20, 2023

    I had an awesome trip and TURO made everything smooth and simple. So glad I can rent a car this way as it is so much easier than going through a rental agency. I will for sure be renting through TURO again in the near future when I go back out of town.

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    Verified purchase

    Reviewed Oct. 20, 2023

    The pickup and drop off was seamless. The car was in great shape and spotless when I came to pick it up. My host was wonderful and walked me through the process for my first time renting. We communicated a pickup change and that went perfect as well. Will rent again!!

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    Verified purchase
    Staff

    Reviewed Oct. 20, 2023

    Great experience. Good alternative vs traditional car rental. Car was in top condition. Eric, the owner, very responsive and helpful. Nice guy. Delivered car on time at the requested place. This is the new way to go. Congratulations, keep up the good work. On my next trip I will definitely contact Turo.

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    Verified purchase
    PriceStaffHonesty & Transparency

    Reviewed Oct. 20, 2023

    The process to rent a vehicle with Turo was easy and affordable!! There were no hidden fees, no extra charges for additional drivers, the variety of vehicles was nice and like I said the process was easy!! I recommend this company and yes I will be using Turo again very soon!!

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    Verified purchase
    Ease of Use

    Reviewed Oct. 20, 2023

    This was an easy and painless experience. First time using Turo and I will only use Turo moving forward! Turo was highly recommended by friends and I have and will continue to recommend to my friends. The Turo app was super easy to navigate and functioned well! Host provided very detailed information on all of the vehicles that I looked at.

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    Verified purchase
    Staff

    Reviewed Oct. 20, 2023

    It is good experience to drive Mini Hardtop 4 door. The car is in good condition and very clean with the full gas. They pick me up at the airport to hand over the car. The one who hand over the car is so friendly. The car is so nice to drive. I enjoy the drive of this car. It is recommended to rent this car. It is such enjoyment for me. It is easy to communicate with the owner and I am pleased to rent the car.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 20, 2023

    Easy process, much cheaper than renting through a commercial company like Avis. The pickup and drop off process is easy even for someone who has anxiety in new places. I was happy with the ease of the app. I have read horror story reviews about being charged extra for cleaning so a quick trip through the car wash with free vacuums helped ease my worry since I uploaded the pics of doing so right before drop off. I recommend taking a lot of pictures at pickup and a lot of pictures at drop off to include the under carriage from the front, back and side of the car. The car I rented had undercarriage damage and I wouldn’t have known that had I not looked under prior to using it. Super convenient and I will be using this service from now on for my vacations.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaffTransparency

    Reviewed Oct. 20, 2023

    I’ve never left a one star review, so I’ll first explain what I did like about the experience. The app was good and my host was communicative and kind. What ruined the experience for me, though, was the support after I got in an accident. So my wife and I rented a van to transport wedding decor to our venue for our wedding this past Friday. Everything went great. On the drive back, however, we hit a deer near the West Virginia/Ohio border and immediately report damage and called support. There was a significant coolant leak so I knew that the van was not drive-able. Support said it would take 60-90 minutes to find a tow provider which was expected since towers are typically already out on a job and need a second to come get you. They said if we didn’t hear back after 45-ish minutes, to call back for an update. We waited until the 90 minutes had passed before calling back and were told that a provider still had not been found.

    Shortly after, I received a text with towing information and a call from the towing provider. The text said the ETA was 90 minutes, but the provider said the ETA was 8-9 hours… It turns out the towing provider they contacted was from Illinois near the requested drop-off location, which would’ve meant we had to wait in the car since we couldn’t abandon the vehicle. We immediately called support to see if we could get a towing provider closer to us. They could’ve picked us up, drove us back to Illinois, then took their time going back to West Virginia/Ohio. We called and waited, called and waited for hours, being strung along each time with support telling us they were still looking and to call back in X amount of time.

    Granted at this point it was past midnight so I figured it WAS harder to find a towing provider, but long story short, we ended up sleeping in the car on the side of the road for our first day/night as a married couple and ultimately waited 12+ hours… After all of that time, the towing provider they ended up contacting was the original one from Illinois. I’m not convinced they actually looked for another towing provider, since that towing provider informed me they do business with Turo all of the time. We couldn’t wait an ADDITIONAL 8-9 hours from them to arrive after 12+ hours had already passed since we needed to get back home and make a flight out for our honeymoon. So, we had to contact a local towing provider, have them take the car, and bring us to get a new rental so we could make it back.

    Overall, I’m severely disappointed in the whole experience and I hope nobody else gets in an accident with a Turo rental. Transparency and speaking with the same support agent would’ve helped tremendously in my situation. I hope I get reimbursed for the local towing provider I had to contact since having them store the vehicle means it wasn’t left abandoned.

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    Tech

    Reviewed Oct. 20, 2023

    The experience I've had so far has been pleasant and the two times I've used Turo from two different providers has been great, thanks and I will use again in the future. If need be I will definitely recommend Turo to family and friends for sure in the near future. Thanks again, have a blessed day.

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    Customer ServiceTech

    Reviewed Oct. 20, 2023

    Very very good experience with the rental. The best communication and responsiveness before, during , and after rental period. We forgot something in the car and was able to easily get in contact with people to arrange shipping to get stuff back. Will use same provider when visiting Orlando in the future.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2023

    I have had an excellent experience with Turo and their people. The cars have been good, clean and great customer service. No issues and if I had questions they got right back to me. I have and will recommend to family and friends. Will definitely rent from them again in the future.

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    Staff

    Reviewed Oct. 20, 2023

    Renting the Dodge Durango from Eric was absolutely amazing! I have never rented such a clean and mechanically sound vehicle. Eric was easy to communicate with, very helpful and very thorough! Best experience ever! Will definitely rent from him again. I highly recommend him when you're in the Tampa area.

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    Customer ServiceMaintenanceStaff

    Reviewed Oct. 20, 2023

    1st reservation was cancelled by Turo. 2nd reservation (replacement) was cancelled by Turo. 3rd reservation (replacement) was cancelled by Turo. 1st customer service rep was very helpful and found me a replacement reservation. 2nd customer service rep was less than helpful finding me a replacement reservation. 3rd customer service rep was increasingly less helpful than the last unhelpful one. I was increasingly frustrated as the customer service process seemed more broken each time I utilized it.

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    PriceStaffRates

    Reviewed Oct. 20, 2023

    I enjoyed my experience very much. The person I worked with was excellent. The price was outstanding. Everything I needed was handled. I got stuck in bad traffic. It was not a problem. I just changed when I would arrive. I can’t say there was one problem at all. I would definitely do this again, and I would recommend it.

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    Punctuality & SpeedFollow-Through

    Reviewed Oct. 19, 2023

    The vehicle was what I expected. Clean and good operational. The vehicle was at the airport as promised. The corespondent with the owner was prompt and concise. Every question I asked was answered. I would recommend using TURO again next time I need a rental I will use this again. The group that traveled with me also was impressed with this transaction.

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    Customer ServiceStaffValue

    Reviewed Oct. 19, 2023

    Great trip, car was fresh off the lot, I wish it was my car and didn’t have to turn it back in. LOL. The owner was great, excellent service and perfect communication from start to finish. If you're looking to save some money and still get a bang for your buck this is the car to go to trust me!

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    Staff

    Reviewed Oct. 19, 2023

    Blessing was gracious enough to let me rent her Honda CRV. It drove like a cloud. The vehicle was clean, with a full tank, and seemed to be well maintained. I highly recommend working with her if you are in the Austin area. The only thing that was missing was pick up service but I understand because I live in South Austin and she's located in the Pflugerville area.

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    Customer Service

    Reviewed Oct. 19, 2023

    My overall experiences were Great experience, the car was nice and clean when I picked it up, the owner has good communication! Any problem seem to be resolved. Will continue to rent from Turo!! Would recommend to any and everyone! Easy to book easy to pick up and easy to return! My trip was smooth.

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    Sales & MarketingOnline & AppStaff

    Reviewed Oct. 19, 2023

    I used the app for the first time, and my experience was great. The car was excellent and met all of our needs. We communicated through the app, I was able to extend my rental for two extra days, and the pickup/dropoff process was straightforward. We also picked it up in the Seatac garage and left it there.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2023

    Yes I would recommend a friend. The customer service is great. The host from whom I rent from are wonderful. The vehicle is new, clean and drives great. The host went overboard to ensure that my second rental was pleasant and they also help me with the rental. For a wonderful rental experience I would recommend this host.

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    Reviewed Oct. 19, 2023

    Super easy experience. It was my first time using Turo and the host made it easy for me. I’m a Hawaiian native and not having to deal with the rental car experience was so much more low stress in my opinion. I will use turo again for sure when I travel.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 19, 2023

    My family used Turo's service for the first time on our vacation and it worked like a charm. Communication was crystal clear, easy and the vehicle owner was very quick to respond. There were several vehicle options for the location as well as my budget, I will 100% use the Turo app next time I need to rent a vehicle.

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    Staff

    Reviewed Oct. 19, 2023

    I was very skeptical going into the first rental. It exceeded my expectations on every level. I will certainly utilize Turo again and recommend to anyone. The ease at the airport for picking up and returning, never again going to a rental car agency. The vehicle was exactly as described. The owner was very responsive to any questions.

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    Staff

    Reviewed Oct. 19, 2023

    First time experience with Turo, and I was not disappointed! Valeriia made the process seamless from start to finish! Very friendly and helpful! Our trip to Bend was incredible, and having a no-hassle, no-worried car rental experience made it all the better. Definitely recommend Valeriia to anyone looking to rent in the Bend/Redmond area and 100% will be using her for future trips to the PNW!

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Oct. 19, 2023

    It was a great experience. The only downer was I had to change cars at the last minute and the second car could not deliver to the airport. It cost me $45 for cab fare to go and pick up the car and deliver it back. The car was fantastic and I was in good communication with the owner both before and after the rental. I have already schedule my next rental with Turo in Fort Lauderdale, Florida.

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    StaffEase of Use

    Reviewed Oct. 19, 2023

    Great, easy to use platform. Very thorough and seamless experience for me as a first time user. Saved a lot of money compared to other companies. I will definitely use Turo again. Thanks for the simple and great concept. Much nicer to interact with a real person who knows their vehicle than an underpaid employee of a big corporate rental company.

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    CoveragePriceRatesTransparency

    Reviewed Oct. 19, 2023

    Really simple pick up and drop off. Improvement area - better explanation about insurance. Also show taxes & fees before checkout cart. Car I used was fine - no complaints there. Better price than rental car service.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Oct. 19, 2023

    Turo is so convenient & the pricing is usually reasonable. Very efficient with resolving any issues or concerns you may have. I’m looking forward to booking my next trip. I’m so glad I found out about Turo, I highly recommend using the app if you’re ever in need of a nice, reliable vehicle.

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    Verified purchase

    Reviewed Oct. 19, 2023

    Everything was perfect except that the gas tank was empty. Before I left the cypress garage where the car was parked, it says that I could only drive for 35 miles. I recommend that, they really check that the cars are full before delivering. Beside this little inconvenience everything was great. Very nice car. Super clean.

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    Customer ServicePriceRates

    Reviewed Oct. 19, 2023

    The car provided was very clean, & well maintained. Communication with Ever, the owner was effective & uncomplicated. The vehicle had all the features that made driving and navigating convenient & trouble free. Would use this service again if we needed it. We would have taken a smaller car for lesser price if one had been available.

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    Staff

    Reviewed Oct. 19, 2023

    Everything, from the booking experience to the pick up and return process. AMAZING. It helped that our host Alena was very courteous and communicative. She made it easy for my family and I to pick up the car, drop it off and essentially not worry the entire time we had her car! I would HIGHLY recommend Turo to anyone and would use it over and over again when the opportunity arises!!

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    Reviewed Oct. 19, 2023

    We absolutely loved our Turo experience! The vehicles were very nice and our host was exceptional!! Turo will be our rental agency of choice! Although not unlike what traditional car rental agencies offer, I think it would be nice if having the car delivered to the renter's location were an option.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 19, 2023

    Brian was very professional and accommodating. The process of picking up and dropping off the car was not stressful at all, not even one little hiccup. When I wanted to go extend the trip it was a non issue. He responds pretty promptly. The car was clean, and easy to drive. I will definitely rent through him with the same car next time and highly recommend to anyone including friends and family. Thank you Brian! I will be renting that car again soon. Be on the look out for accepting my next trip! Be blessed and drive safe everyone!

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    Sales & MarketingOnline & AppStaffTransparency

    Reviewed Oct. 19, 2023

    Being able to get a rental car last minute was fantastic. The car was well maintained. The owner was very cordial to us and kind. Definitely recommend using Turo again. The app also was great too. It allowed us to continue to communicate with the owner and he keep him updated as well.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 19, 2023

    Trip was canceled on us with no notice, and we arrived at 1 AM in the morning with no car waiting for us. I had spoken to Chase H in Phoenix about the Kia Sportage that morning and he never mentioned anything about the car being not available. His communication was terrible throughout the whole process, so much that I had to call him because he was not answering any of my texts about information regarding our trip.. She’s put us in a very bad situation and I had to pay $20 for an Uber to the hotel where I was going to pick up the car and then to not even have a car there, so $20 wasted. Turo on the other hand was amazing and my only complaint is that I had to pay $30 out of my pocket for an Uber to get the car and $10 tip to the driver that took us to our destination that was half an hour away.

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    Reviewed Oct. 19, 2023

    Great car. Very clean and fun to drive. The pick up and drop off were really easy. I would highly recommend this vehicle for a trip if you are in this area. I would choose this vehicle again. Only the second time using Turo and I am quite impressed with the result. Thanks Sean.

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    Staff

    Reviewed Oct. 19, 2023

    This was my first time using Turo. The experience was so easy. The car was clean and the process to get and return the car was far easier than using a rental company. The people I worked with communicated great and they were very professional. I will use them again.

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    PriceStaffRates

    Reviewed Oct. 19, 2023

    Using Turo is so much quicker and easier than going through your traditional rental company. We have a corporate account through one of the big rental companies and I'd still prefer to use Turo. Pick up and drop off is easier, I am not bombarded with a slew of fees & taxes that nearly double the price of the rental and generally, they are cleaner than the large rental companies! The last time I picked up from a big box rental co the car was filthy! Long and short, I highly suggest Turo - the owners are generally very communicative, helpful if you run into issues, and often will offer suggestions of places to see, eat and go in their home town.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 19, 2023

    Kevin's truck rental was just what we needed. Big, clean, easy to get and drop. We couldn't be happier. He was flexible on the meetup, and responded to questions that arose. The vehicle was like new and the tonneau cover was helpful to keep things secure. It had more room than a typical truck.

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    Sales & MarketingStaffFollow-Through

    Reviewed Oct. 19, 2023

    I rented a Challenger and it was received as advertised. Very sporty and well maintained vehicle. Host was communicative and gave clear instructions. I will rent using this app again. Jaclyn my host was very kind and available anytime I messaged.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & App

    Reviewed Oct. 19, 2023

    Turo APP works great! The vehicle availability, the easy use of the APP, the easy communication with the host, etc. The cost is also great and you have discounts if you schedule for a week or more. You can find electric vehicles, SUVs, pick up, etc. Pick up time was smooth and easy to get, you need to add pictures of the condition as received.

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    Punctuality & SpeedStaff

    Reviewed Oct. 19, 2023

    This was my first time using Turo and was an awesome experience. I will definitely be using again. My hosts were professional, and communicative. Our host went above and beyond and picked my family up from the airport and dropped us off at the airport. I will definitely recommend Turo to all my friends and family. I can’t wait until my next trip.

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    Sales & MarketingOnline & AppEase of Use

    Reviewed Oct. 19, 2023

    I’ve heard about Turo but have never used it. I’ve had the app for a few years. Finally I decided to give it a try. I will probably never go back to a typical big naked car rental company again. The Turo app was easy to use and worked perfectly.

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    Price

    Reviewed Oct. 19, 2023

    Turo made it easy and affordable to get a car for my last trip. There were so many options and for me, it was more affordable than a traditional car rental site. Booking was easy. The host was great and easy to communicate with. I got a great vehicle I could feel safe driving. I will definitely use Turo again for my next trip.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 19, 2023

    It was a great first experience for a rental car and the car was great with gas and it was very easy to pick up and go. But the owner could’ve showed up on time or before. He was 30+ minutes late and even threatened to end the deal between us because I asked for a small discount due to their tardiness. But when I needed to keep it a few extra days I was approved shortly after requesting so that was amazing. The car was sporty, comfortable, and most importantly reliable. Thanks Clutch. You made it easy for me to get where I needed to be.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Oct. 19, 2023

    Best rental service out now with pricing, options and flexibility. No hidden fees or hidden information. Just read the clear instructions and the host is always there to help with any additional questions. Whether you want to rent for a long period of time, a short period of time or if you want to decrease or extend the amount of time that your rental is for there are so many options of what can be done when renting. Will continue to use.

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    Customer Service

    Reviewed Oct. 19, 2023

    My first experience could not have been more on POINT! Greg ** made this experience comfortable and anxious FREE! From the beginning of the process...I had no idea what I was doing but Greg's communication has me ready to use his services over and over! Thank You from an "Old Ohio Country Boy".

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    Staff

    Reviewed Oct. 19, 2023

    I had a issue finding any seven seaters available around my area. I checked many companies around with nothing. I found some on Turo easily. Pickup was a breeze not a hassle as well as drop off. I had no issues the three days we had the car. The host was amazing and helpful. I'd definitely use them again. The car was super clean, the host was timely, the car was well maintained and drove amazing.

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    PriceRefunds & PayoutsRates

    Reviewed Oct. 19, 2023

    Host was easy to work with, the car was super clean, full tank of gas, car was not a gas guzzler. Host thanked me for returning it in the same condition I picked it up. I would definitely look for same host and same car if ever in need of a vehicle. Price was great, no problems and this was my first experience using a Turo vehicle. I will never go back to rental companies!

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    Staff

    Reviewed Oct. 19, 2023

    Great experience using Turo for the first time! Car was clean and owner was amazing! I had the car delivered and it made the process really easy. The owner was easy to keep in touch with, and very helpful. I would recommend this car and person without hesitation. He was easy to work with and very accommodating.

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    Punctuality & SpeedStaffRates

    Reviewed Oct. 19, 2023

    The R group was very professional and helpful. I definitely will use my Turo rental car app again. Hopefully I can have the same experience as I did when renting from the R group. They service and vehicle gets a 5 star rating from me. I prefer Turo over the bigger rental companies. There was no wait and in and out when picking up vehicle.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 19, 2023

    I thought this was going to be a pleasant experience! It was until I realized 2 days after returning the car I was charged an extra $175 and not sure why! The host was nice and then ended all communication with me after my account was overdrawn and she has no reason why this happened. I tried to contact this business Turo for help. None! Y’all suck and I demand a refund!

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    Staff

    Reviewed Oct. 19, 2023

    This was my second time using the Turo app to rent a car and it was another winner. I like the flexibility of being able to choose a specific car and the owners with whom I’ve worked have been super kind and reasonable. Will definitely use again and recommend this as a great alternative to conventional car rental agencies.

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    Customer Service

    Reviewed Oct. 19, 2023

    It was a very easy process and communication was really great with the host and co host! Vehicle selection was perfect! Would recommend to anyone to use Turo or at least try it out once and I know you will like it! It’s easier than renting from other rental car companies.

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    Customer ServicePriceRatesValue

    Reviewed Oct. 19, 2023

    Good app to work through. Simple to browse to with many options available. Good value vehicle when compared to car rental prices. The car was easy to access and drop off as per my request. Car owner was easily accessible by phone when we had issues with the key lock box. Good clean vehicle, fun to drive and good on gas.

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    Reviewed Oct. 19, 2023

    Car was provided as stated in great condition. All questions answered in reasonable time. Car was delivered and picked up as stated. All systems worked on the car. The air conditioning worked well. Had plenty of storage room and my walker fit easily in the trunk. Based on my first experiences with Turo I would recommend them.

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    PricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed Oct. 19, 2023

    I think y’all should wait until the host accept the trip modification before charging for it. Because I didn’t have enough money left to try to schedule another trip now I have to wait 3 to 5 business days before I can get a refund or maybe y’all can figure out away to get refunds back faster or make it away to take that payment from the cancellation and put it towards another trip.

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    Customer ServiceSales & MarketingOnline & AppStaffTimeliness

    Reviewed Oct. 19, 2023

    My first time using Turo almost turned into a nightmare. Was notified at the airport that the car had a flat on its way to me. Turo called me and took care of everything. Took a Lyft and set up a new car for the next day. The app makes it very easy to communicate with the car owner and make adjustments to the time and drop off location without needed to call anyone. I will definitely use Turo again.

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    Staff

    Reviewed Oct. 18, 2023

    Great host and great vehicle. Very responsive. Awesome experience. Easy pick up and easier drip off. I rented a Ford Mustang convertible and it was all that was listed in the descriptions and photos. The host met me at pick up and ensure I was comfortable with all the functions.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2023

    This was The Best experience! Juan is extremely professional, and really knows his business. Customer service is outstanding...His responsiveness to issues is always done with a smile and an effort to please his client/renter. I missed an opportunity to extend my term one additional week because the car was rented on the Turo site; but he managed to accommodate my request with another of his vehicles! PERFECT!!

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    Sales & MarketingStaff

    Reviewed Oct. 18, 2023

    This was my first time using Turo. The whole experience was very easy. The car was superb, just like advertised. Cesar was very professional. It was very easy to do using the Turo app. I would definitely give my experience a 10 out of 10. I would highly recommend the Turo experience to all my friends.

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    Reviewed Oct. 18, 2023

    Josh was really great. This was my first time and he made this very easy. Good communicator and the car was great! So much easier than renting from a major car rental company! I couldn't be more pleased with my first experience. My only problem was I couldn't figure out the combination for the lock.

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    Staff

    Reviewed Oct. 18, 2023

    Brandon met us at the airport. Went over everything we should know in case of emergency. Told us how to return car and gave us directions. I messed up returning the car. Thought I was on the right floor but I was off by a floor. It was okay. Car was awesome and trip was amazing. Thank you.

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    Reviewed Oct. 18, 2023

    This is the 2nd time I have needed to rent from Turo and both times were awesome. The car was clean, well kept and in good condition. Easy to communicate with the owner and appreciate his attention to detail. Turo is certainly a way to go when travel is tight and efficiency is needed.

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    Reviewed Oct. 18, 2023

    We had a great trip and were able to see and enjoy the DC and the surrounding city with the vehicle. It was clean and just as described in the description. Host was very nice and pleasant to deal with. The check in process was easy and the host made sure we had exactly what we needed to find the vehicle we were using for our trip.

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    Price

    Reviewed Oct. 18, 2023

    The cost to use Turo ended up being half of what the cost was at a rental car agency. In addition, I could choose the year, make, model and features of the car, which added to the great experience. The car was easy to pick up and drop off and I encountered no issues while driving. I highly recommend this as an alternative to standard car rental agencies, that are often overpriced at airports.

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    TechPriceStaff

    Reviewed Oct. 18, 2023

    Amazing trip and car, really clean, I’m came back to California. I’m rent in Turo again with the same person. The car was in perfect condition and delivered on time, I had no problems charging and I was able to pay after the trip and this really comfortable for me and I’m like the clean and the really new car.

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 18, 2023

    Experience is all around good. Everything was on point, and no hidden fees or **. Received everything like promised. Customer service is great, accommodated me with all I asked for. Everything is quickly handled, as well as easy to understand. The host of my trip was awesome and I couldn't have asked for anything better.

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    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 18, 2023

    Used Turo in Florida. The host was absolutely the best. The whole process was very smooth without issues. We arrived early but he was spot on with the service. The car was spotless and we had no issues. I recommend using the app and again Miguel our host was great. ⭐️⭐️⭐️⭐️⭐️⭐️

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    Reviewed Oct. 18, 2023

    The Land Rover Defender provided by Demurris is a beautiful and functional automotive vehicle. Several smart features included with the vehicle included a cooler between the front seats. We needed to have seats for six adults (some of the time) plus car seats for two children ages 5 and 3 during our trip. The pickup and drop off could not have been any better or easier. Would definitely recommend to anyone.

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    Staff

    Reviewed Oct. 18, 2023

    The car I rented was clean, well-maintained, and the perfect fit for the task at hand. Jeffrey was responsive and accommodating. I would absolutely rent through Turo again, and definitely will be renting from Jeffrey if and when the time comes. The selection offered is great, and if all hosts are as good as Jeffrey, I wouldn't want to rent any other way.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 18, 2023

    My host was responsive and helpful. It’s hard to be put in a bind by another host and be completely patient with the first host that was very deceitful. And then the second host was unresponsive because there’s a two-hour grace period to respond. I couldn’t wait on the 2 hours because the first host wasted my entire day and I was not satisfied with waiting 5 days for a refund. But the third and final host was the total savior of the day and entire weekend.

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    Staff

    Reviewed Oct. 18, 2023

    Our host, Alejandro was a gem, and the Tesla was perfect! Only thing that could have been better would be to have more Turo return spots available at Boston Logan Airport. We were lucky to get a spot in the lot! Overall experience, excellent! We'd definitely use Alejandro and Turo again!

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    Customer ServiceStaff

    Reviewed Oct. 18, 2023

    This was my first time using Turo and I would say it was a success and look forward to using it again on future trips. I thought our vehicle was great, Tanner had excellent customer service and top-notch communication. The Jeep was easy to locate at the airport and was perfect for what we needed.

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    Refunds & Payouts

    Reviewed Oct. 18, 2023

    I am without a car right now. I started a job which is great so I can buy a car. The only thing is, I gave my daughter my car after she has 2 kids back to back. Now I need to get around. My job may require travel that they reimburse. No matter when I want to book a car, whether it be Two days out, one day out, even 2 hours out, I have found something reasonable in my neck of the woods.

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    PriceRates

    Reviewed Oct. 18, 2023

    Everything worked out great. I would absolutely use this car service again. Appreciate the pick up and drop off. Nice luxury car at a great price. If you need to use a car definitely consider this services. Easy pick up and drop off. Communicative host. Great service.

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    Billing

    Reviewed Oct. 18, 2023

    This was my 1st time renting thru Turo and I have to that I LOVED this experience!!! This will definitely be my new way of renting cars. It was the easiest transaction that I have had with renting a car. I didn’t have to worry about a credit card hold.

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    MaintenanceTimeliness

    Reviewed Oct. 18, 2023

    I utilize Turo often; on my recent trip to Las Vegas during my layover before arriving I decided to use Turo versus a rental car because of my experience before. Upon picking up the Turo, I noticed the front bumper was as shown below crashed. Then upon driving the power steering was having problems. I immediately contacted the host and all he said was “That’s weird. It never happened before.” I am not too familiar with my way around so I just took the chance as I knew I would only use the vehicle to get me to my work meetings. I drove to Walmart then to my hotel and didn’t use the vehicle till the next day where the maintenance light went off. I contacted the host and he just said “thank you” …

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    Reviewed Oct. 18, 2023

    Robert’s van was perfect for our family trip. Clean, reliable and reasonable. Would recommend this van and Turo. We had a great experience with this car rental service. This was an easy and stress free way to transport our large group on a road trip. Reasonable compared to the corporate rental car companies.

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    Customer ServiceStaffTimeliness

    Reviewed Oct. 18, 2023

    Every aspect of this service was exceptional. The car was very clean and incredibly fun and the host was very communicative. He responded within minutes every time I reached out to him and was extremely polite and friendly. The pick-up and drop-off processes were both very easy. I could not have been happier.

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    TechPunctuality & SpeedRates

    Reviewed Oct. 18, 2023

    Turo was very easy to search through initially. When I left and came back later, I had some difficulty finding the 2 cars I was Interested in during my first search. I finally found Brandon’s Jetta and decided on it. Great choice. Your company made renting a car very easy and Brandon totally supported it. Even when we decided to turn it in a day early. Turo, I will definitely use you again.

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    Staff

    Reviewed Oct. 18, 2023

    This app is awesome. Diego my host is exceptional. I will always use this app for my rental need. The car was great, the process a breeze. Outstanding service. Great job everyone. Didn’t want to be too wordy but I had a great trip and I’m looking forward to my next one.

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    Reviewed Oct. 18, 2023

    My experience was great! The car was cleaned, the host was very nice. I had no issues picking up or dropping off the car. Everything went as planned and made my trip planning a breeze. 10 out of 10 would definitely recommend. I would recommend this service to family and friends and anyone I know.

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    Punctuality & SpeedStaffRates

    Reviewed Oct. 18, 2023

    From start to finish it was an awesome experience. The people were informative and punctual. The rates were great. The car was beautiful and the trip was awesome. The only thing that I would do to make the trip more enjoyable with this vehicle is to add tint. That’s it. I will definitely be using Turo again for my next endeavor.

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    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedOnline & AppTimeliness

    Reviewed Oct. 18, 2023

    I flew in to Orlando at 12:30am only to find my reservation missing in the app and later to find it was cancelled. I got my family alternative transportation to our stay in Kissimmee to get some rest before calling Turo support in the morning. It was nice we were able to get a car the next day but lost the one day we had for vacation leisure to arranging and waiting on a new vehicle. This was my first Turo experience and I don’t feel inclined to stay from a typical rental company after this situation and the inconvenience and loss of vacation it cost me with no reimbursement. There are several recommendations I have for improving but I am out of space to type.

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    Staff

    Reviewed Oct. 18, 2023

    Would of helpful if lots where cars are located were marked or numbered. Would of been helpful for first time renters to have assistance on 1st use to pick up car. It took 2 groups picking up to figure it out. Our car was not cleaned on pick up and the license plate kept popping out of its place when you closed the tailgate. The ride and trunk space was great for our needs.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 18, 2023

    This was my first time using this app and it was so easy and very reasonably priced. I used a great vehicle for a short trip I needed to make. The transition of picking up/dropping off the vehicle was amazing. I will be using this service again for sure. The vehicle host was also very attentive to any messaging and very prompt in responding.

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    Customer Service

    Reviewed Oct. 18, 2023

    The vehicle was in great condition. Easy pick up and drop off. Great communication from the owner. Great vehicle for our party of four. The car got great mileage and we loved the hybrid feature. We would definitely rent from this owner again. This vehicle would work for five people if some of the people are fairly small.

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    Sales & MarketingStaffFollow-Through

    Reviewed Oct. 18, 2023

    Vehicle was exactly as advertised. Host was super responsive to a couple questions. Pick up and drop off we’re very straightforward and easy. Only issue we had was vehicle FOB would not lock vehicle. We had to regularly make sure to manually lock one of the sliding doors and push the interior lock button for all other doors.

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    Reviewed Oct. 18, 2023

    Very easy to book. All the fees are laid out ahead of time. Better car options. I enjoyed the experience so much more than mainstream rental companies. You get to meet real people who own these cars and put real effort into maintaining and providing a great service. There’s no chance of a car not being available then being substituted with some other trash that may not convenience you. You get what you reserved and that’s final. It’s awesome. Love it. Highly recommend the service to all.

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    Staff

    Reviewed Oct. 18, 2023

    This was my first time using Turo and it was a breeze. Not only did I save money over a rental car company, but the car was excellent and the owner was easy to work with and communicated well. Pick up and drop off of the car was easy and worked well. I will definitely use Turo again.

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    Staff

    Reviewed Oct. 18, 2023

    The host I got the truck from was perfect for my first Turo experience. I had no clue what to do and he went through everything step by step, explained it and made it easy. The vehicle was perfect for my needs, he was very attentive, communicative and was helpful with everything. This experience will have me return to Turo for sure.

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    Reviewed Oct. 18, 2023

    I've now rented cars with Turo "hosts" 3 times. The cars were well-maintained and perfect for my needs each time. I also saved a minimum of 30% vs. the big name rental companies. That said, I've found the pickup and drop-off interactions to be a real hassle. If you think about it, even though hosts receive Turo training, each host is an independent company and each host has different procedures for getting the vehicle to you and retrieving it. Some hosts communicate well about their process and some don't. This issue involves both skill and process. Some hosts just don't communicate details well; some appear to use a semi-automated process that delays drop-off instructions until just prior to the drop-off time.

    This lack of standardization is unsettling when one is traveling and thinking about the total time it takes to get to an airport, return a rental and get through security. It is especially concerning when drop-off instructions come after you've gone to bed. For me, the decision of whether to use Turo again is simple. Do the savings justify the inconsistent rental experience? I wasn't so sure about this near the end of the last rental but I may give it a couple more chances to see if the experience improves.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Oct. 18, 2023

    The app makes it super easy to find a car and set up the rental. Got the rental at a really good price. Host was great, super clean car, got great gas mileage. Host made it super easy to extend rental. Pick up and drop off were also super easy. Will differently use again on our next trip. And will tell Friends and family too as well.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 18, 2023

    I am completely blown away by my first Turo experience! I booked a vehicle, and a few weeks before the trip, the host canceled, because the car was in an accident. To cancel the trip, he did not follow the guidelines. I contacted Turo support and they were so incredibly helpful with not only canceling the reservation, but finding me a replacement vehicle at no additional cost! They made it so incredibly easy and paired me with the best host. It was so easy to communicate with my host and use my rental. Cannot wait to use Turo again!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 18, 2023

    This was my first time using TURO. It was amazing and I truly enjoyed the person that helped me in Atlanta. I would use her company again. The vehicle was clean and smelled good. It drove smooth and very good on gas. I needed to bring it back early and got a quick response. Great communication from Sarah.

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    Customer ServiceEase of Use

    Reviewed Oct. 18, 2023

    The Lexus that we reserved was detailed and ready for us when we arrived. Communication was clear and simple. The Turo app is easy to use to reserve your trip and communicate with the owners. We travelled with our tennis team and they reserved two other cars and had a very positive experience. Would highly recommend Turo!

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    Tech

    Reviewed Oct. 18, 2023

    My first time using this service. Was very happy with the service. James, the provider of the vehicle communicated well and even offered to try to get me to the vehicle. It didn't work out so I ended up taking a cab to pick the vehicle up. The vehicle was full of gas. It was clean and ready to go. Used it for the 4 days. Not a single problem. Filled up with gas. Even washed it. Because I was in my motorhome it would have been difficult to return to the same place. So he met me somewhere where it would be easy for me to access 75 South to go home. Would definitely use Turo again.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 18, 2023

    I was charged 165 dollars for cleaning. The host requested for me to pay for parking after I already paid for picking up the car not to mention I paid for pickup and delivery already. After is disputed it and won the dispute he then wanted to charge for cleaning which the pictures was provided and it's clear that all the car needs is vacuum not to clean/steam the carpet or interior just basic vacuum.

    I'm a host as well on Turo and just to look out for another host I didn't leave a negative review because I did received the suv dirty, I took it upon myself to go purchase a hose and carwash soap etc. I've made numerous attempt to talk to someone but no one is calling just sending emails. It's really not fair that that host want more money from me after I spent $800 dollars. Hopefully this message would help cause this is insane. The big question is: WHY ASK FOR CLEANING FEE AFTER I WON THE PARKING TICKET DISPUTE AND NOT AT THE SAME TIME???? ... And you put paper on the floor to make it seems as if I was the one that left trash in the suv and myself and wife took out any little trash that was in the suv while it was being gas up for return. Hopefully this can be helpful for me. Thank you.

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    Staff

    Reviewed Oct. 18, 2023

    I had a very good person to work with and the car was perfect for our party. We had 2 vehicles and this Subaru Ascent was a great choice. It held 1/2 of our party of 12 adults with ease. A great choice of vehicle for our group. This car had all of the options which were very helpful for myself as driver.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2023

    First experience with Turo was amazing, and will rent again in the future. The communication with John was great, he answered all questions in a timely manner. The car was a bit dirty in the outside, but its performance compensated for it. All went perfect from beginning to end. We will definitely do it again.

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    Punctuality & SpeedStaff

    Reviewed Oct. 17, 2023

    The car was exactly what I expected and it was waiting where it was supposed to be. This service was overall very convenient and perfect for my short trip. The owner of the car was communicative and helpful. I had no trouble finding or driving the car. I will definitely use this service again the next time I need a rental.

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    Customer Service

    Reviewed Oct. 17, 2023

    My original car was canceled, and I was quite disappointed. However, within an hour or so I got a call from Louie. This guy was great. He went out of his way to find a better car that I had originally booked. I kept wondering what would go wrong but nothing did. Louie is a great ambassador for Turo. I will use Turo every time I travel. Thanks, Joe.

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    Customer ServicePrice

    Reviewed Oct. 17, 2023

    I had a good experience with Turo, Wonderful car, good communication but I got 2 extra charges that I didn’t know about it. The location of the car was pretty close to the airport a $ 20 Uber ride and very easy and convenient to pick up and drop off. I will use Turo again

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    PriceRates

    Reviewed Oct. 17, 2023

    It was my first time booking through this service and I'll definitely be going back. It was so much more convenient than regular car rentals where you have to go pick up the vehicle. It was also very comparable in pricing. I used to use zipcar and this is much more affordable than theirs too.

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    Punctuality & Speed

    Reviewed Oct. 17, 2023

    This was my first time using Turo, so I was a little bit nervous. The host made it easy. The vehicle was really easy to find. I had a few questions and they were answered quickly. I will be back in Vegas in March and I would love to use the same host.

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    Punctuality & Speed

    Reviewed Oct. 17, 2023

    It was pretty fast and simple to book. We could see the exact car we would be driving. The guidelines were clear and we had a good time. Pick up and drop off was extremely convenient. we took great pics on the drive. The vehicle was clean and performed well. We had everything we needed to take a scenic drive and many beautiful pictures of the landscape, ocean, sunset, and sunrise.

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    Punctuality & SpeedTimeliness

    Reviewed Oct. 17, 2023

    I have booked the car from 8:00PM on Oct 12 2023 to 8:00 PM on Oct 14 2023, due to heavy traffic and the public transport delay, I was stuck and was constantly in touch with the host and told him that I shall be there by 9:00 PM on Oct 12, and at 8:50PM, when I was around 5 minutes far from the pickup location, the host had cancelled my trip, which caused me a lot of inconvenience and a lot of change in my further plans as I could not get any other vehicle until the next day morning, luckily which I got from "GET Money's" and I am really happy for that as they were very generous enough to start the trip early in the morning at 5:00 AM.

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    Customer Service

    Reviewed Oct. 17, 2023

    Everything was great. We will for sure use Turo again. Nice communication and nice truck. Thank you, thank you, thank you. We were in Colorado and got a jeep gladiator. It was fun to drive. We were scared to try Turo, but talked to someone who did. So glad we did.

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    Staff

    Reviewed Oct. 17, 2023

    The car was ready for us at the SGF Airport exactly where Zach said he parked it. The car was clean and exactly as pictured. Zach was very responsive throughout our entire trip and made drop off super easy. We will definitely rent again when we’re back in Springfield, MO!

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    Customer ServiceStaff

    Reviewed Oct. 17, 2023

    I needed a vehicle basically for visual on marketing visits promoting UAV services. Like they say you only get one chance at a first impression. And I’m pretty sure the x3 helped making that first impression. As to the owner and the vehicle both are a class act. Excellent experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2023

    Taye was very responsive to questions and reacted quickly to requested changes in our rental. We rented his Tesla to see if it would fit into our lifestyle and quickly found out the answer was no! Great car but not for Montana distances and winter. The only drawback to our rental is that Taye left a poor review in regards to our rental. We were late getting the car to the airport (we tried to let him know it was happening but did not get a response) and we were not able to get the car recharged to a sufficient level.

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    StaffValue

    Reviewed Oct. 17, 2023

    I am pleased about the car rented and the service given. The car was clean and as shown on pictures. Very good state, clean and well maintained. The service is excellent. It has been brought to us and recollected from where we wanted. We enjoyed our two days' rent. Very good value for the vehicle we rented.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2023

    Car was clean, the owner was super accommodating and I enjoyed driving the Explorer with all the amenities for a nice comfortable drive. I highly recommend you call Gregory when you need a rental in the Jacksonville, FL area. I needed a couple extra hours due to traveling and the morning I was to return the explorer I ran into some issues. I requested some extra time and Gregory was more than willing to help. When I arrived at the drop off location Gregory was there and I met him. I needed to get to Jacksonville airport and was using Uber to get there. Gregory offered to help and drive me there if Uber was going to be late: it really was a great overall experience.

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    Customer ServiceStaff

    Reviewed Oct. 17, 2023

    The car for my trip was Awesome. It rode smooth and I also looked good driving it. I had a wonderful trip. The person I rented from responded in a timely manner when I asked questions or had concerns and was friendly. I definitely will rent again for another trip. The person I rented for had the exact car that I wanted for my trip.

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    Reviewed Oct. 17, 2023

    This was my first time using Turo. So was a little hesitant at first. But things went smoothly and Jason made that experience easy to deal with. Only thing that I would like to see changed is all cars that are available, if they can describe upfront how you will pick up and bring back a vehicle. Jason did a fine job on that part but when looking at other vehicles it was not spelled out very well. One reason I went with Jason. Do not rent vehicles very often, but I am pretty sure I will go with Turo on my next trip.

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    Sales & MarketingOnline & AppRates

    Reviewed Oct. 17, 2023

    It was new for us and we travel a lot and have many car rental gold memberships. Interested in trying something new, saving money and to drive a different type of car. Turo came through and we found an awesome Lexus and Maxim who was a great host. Our flight was delayed and we landed at 230am, shuttle to the garage, to the exact spot, the app opened the door and off we went. The car was brand new, the experience was great and we certainly will do it again. Maybe even at home for an exotic. Highly recommend TURO.

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    Staff

    Reviewed Oct. 17, 2023

    I’m giving our Turo experience 5 stars! Geremy, our host was excellent with communicating all details/directions. A nice little perk was the unlimited car washes he included if needed. It was a beautiful vehicle & very well-maintained. We will definitely be repeat customers! We’ll be back next year. Also, the Turo format is very user-friendly!

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    PriceRates

    Reviewed Oct. 17, 2023

    I discovered Turo while looking for a rental while my car was being repaired. I live nowhere close to an airport or large rental lot so finding a car close by was a huge plus. Also, I found that for the same price or a few dollars more, I could rent a much nicer car than what the rental companies offer. I am a huge fan and will definitely use Turo in the future!

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Oct. 17, 2023

    Great experience and good car. Easy pickup. Only issue we had was when returning vehicle the Turo lot at the airport was full and nowhere to park. Called Turo and customer service person was useless. Told us he would call back in 5 mins. Finally returned call almost a hour later. After Turo host had already told us to park in the economy parking garage then had to pay the parking fee for parking vehicle there. Overall still would recommend Turo.

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    Customer Service

    Reviewed Oct. 17, 2023

    This was my first time renting a car using Turo, and I’ve gotta say - this was so easy and seamless. Safety is their priority with simplicity right behind. Communication was an easy tab to navigate and very convenient to talk to the renter. If I have to include a critique, I do wish they’d send you a notification to remind you to check in and out. Thankfully my renter didn’t mind if I didn’t press the check-in button right on time but some might.

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    Customer Service

    Reviewed Oct. 17, 2023

    We had no problems picking up and returning vehicle. Our host gave wonderful directions. Would definitely use again. Car very roomy and comfortable. No complaints. Pick up location was very easy to find. Communication with host was no problem. We have used Turo in the past and will use again in the near future.

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    Sales & MarketingOnline & AppMaintenance

    Reviewed Oct. 17, 2023

    Host and car were great. I did have lots of problems with the Turo App however. I spent several attempts with customer support who were good and tried to resolve app problem but ended up having to just use the Browser to correspond. The app is highly recommended by Turo but was not working well. This was my only complaint.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 17, 2023

    Julio my host was great throughout the whole process. He was very quick to respond to my questions and calls. He was flexible in the schedule leading up to the rental. My flights' times had changed. It wasn’t a problem. His vehicle was clean and as pictured on the site. I would recommend him to others.

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    Staff

    Reviewed Oct. 17, 2023

    No hassles. Straight to the program ❤️. When it was time to look for a a car you had great selections. The ppl were friendly. Car was clean, gas was filled. The location to pick up the car was great as well. That's all I have for now but I would definitely recommend to anybody. Even the times to pick up were accurate.

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    Sales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Oct. 17, 2023

    I booked this trip while on break at work. Not only did I get a quick excellent SUV, I got what I believe an excellent price, extra mileage, an early bird discount, a host from heaven, and he was a 7 minute Uber ride away from me. The trip went so smooth. Aside from the rain, slowing me down, it was 10/10. Thank you Turo and thank you Chris! I will try my best to book the same host every time.

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    Price

    Reviewed Oct. 17, 2023

    I utilized Turo for the first time when attending a conference. I rented from Turo because a friend recommended it to me and I am happy they did. Turo was very affordable and the process to rent a car was easy and smooth. The host was very communicative and all the fees were articulated when booking so I was not surprised about any charges. The car I rented was reliable and got me where I needed to go. I would use Turo again myself as well as recommend it to others.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 17, 2023

    Everything was fine from the pick up to the return with the car. Our host George was very helpful and was quick to respond with answers to our questions. The only issue that we initially had was the additional charge for bringing the car to the location we needed it to be at.. However it was explained by George and we chose to still use Turo. We would consider using Turo again and George as well. Thank you.

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    Customer ServiceStaff

    Reviewed Oct. 17, 2023

    Car was great. It’s in great condition and fun to drive. Great gas mileage. We had a wonderful trip to the coast on roads with lots of turns, this car was perfect. Oh, Timmy was great, very helpful. Customer service was good too but getting to them was difficult.

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    Sales & MarketingPrice

    Reviewed Oct. 17, 2023

    Had no issue with the rental. The hosts description was exact and the car was in decent condition. The only thing I didn’t like was that in order to get the car from the airport I would have had to pay an exorbitant fee. The fees from Turo are ridiculous and expensive. For a normal rental which would be a compact or midsize most of the time it’s cheaper from an actual airport rental company. After drop off fees, Turo Fees and Airport fees it doesn’t pay to rent from Turo. Not sure if I’d use them again because of the ridiculous fees. A vehicle advertised as $100 a day for a 4 day rental can actually cost you $700-$800 dollars, not $400.

    Even my offsite rental of $40 a day for 3 days was $200. I actually went and picked up an Alamo vehicle from the airport a day before and dropped off the Turo vehicle. It was cheaper than bringing the Turo vehicle back to the airport. With that said Turo would probably be my last choice when renting again. It’s not the Hosts fault that the fees are ridiculous.

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    Staff

    Reviewed Oct. 17, 2023

    Everything went really well. I was so happy with the service and the host was amazing! The car was clean after every pick up! I love what Turo offers and I will use this again when I need to get a car in a pinch.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 17, 2023

    Francisco was absolutely professional and easy to deal with and stayed in constant communication. Would absolutely refer someone else and utilize his services again upon my return to Las Vegas. And the car is clean in and out! Was flexible upon pick up and drop off. Oh, forgot to mention the great price.

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    Price

    Reviewed Oct. 16, 2023

    This was my/our first experience with Turo. Service was recommended to us by our adult children, who have used it wtih good success, particulaly for specialized vehicle rental needs (ski trips). Process worked very well for us, finding a suitable vehicle/host, reserving a car, pick up, use, and eventual drop off all went very smoothly. Cost was very good compared to traditional rental. Definitely will plan to use Turo (and our host, if applicable) again.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 16, 2023

    It was a pleasure to deal with All. The car was just as described, easy to locate for the pick up and drop off location. Will rent again from him when back in the area. The car was super clean. All was very fast to respond everytime I messaged him with any questions.

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    Customer Service

    Reviewed Oct. 16, 2023

    My previous reservation canceled on me three days before my trip. Customer Service worked with me to find another rental car. My new rental car was exceptional and the host I rented from provided exceptional customer service. The host made the pick up and drop off process easy. I will be renting through Turo again.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 16, 2023

    We got into town really late, basically almost midnight. Had a great car, but on the drive 4 miles from our condo, got a flat tire and no spare. They don't put spares in newer convertible Mustangs. Used support on app and they arranged flatbed to pick up car and return to owner, got me to where I was staying. I called back in and they moved my reservation to a another convertible Mustang and in 7.5 hours I had my replacement ride. Flat tire sucked, but how they handled it, how the owner of the car handled it made all the difference. I don't think a rental agency would have gotten me into what I wanted that quick. I would recommend Turo as well as the two gents who I had reservations with.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 16, 2023

    I really enjoyed the rental I made 10/13. The car was nice and the host was awesome. It was 2023 Nissan Altima and it was so cool. Would definitely recommend this host again! The car was clean and made a great ride for quick trip. Gabrielle was the host so if you see that car with this host book and the price was right for me.

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    Staff

    Reviewed Oct. 16, 2023

    Booking was easy. Car was in top tier condition. Host was very professional, respectful and courteous. Location was very easy to find. Car ran very smooth. Overall it’s my second time renting from this host and I’m definitely renting again. Highly recommended. The car was very clean. Tank was full. Ac up to par. Good tyres. Car well align. Overall I’m happy with this app. Glad I chose you guys to rent through.

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    CoverageTechPriceRates

    Reviewed Oct. 16, 2023

    This was my first time renting through Turo and I'm definitely going to do it again. I had heard about Turo from co-workers and when I was planning my trip I decided to check them out to compare price and vehicle options. Being that I was going to be traveling through Southern California, on fun mountain roads, I didn't just want to rent a beige rental sedan. I started looking into more exciting cars through rental agencies and was put off by both the cost and the fact that I didn't really know what car I was going to get. Turo was so different. I loved being able to look at actual cars, then read reviews of the model and year on Edmonds to figure out exactly what car I wanted to rent. I settled on an Alfa Romeo Stelvio and was floored to find that the price for the week was less than a standard sedan at National Rental Car.

    I decided on taking the additional insurance coverage as well which I found to be pretty reasonably priced. I could have just gone with my own insurance, but being that this car was worth more than mine, I didn't want to have any gaps in coverage that I'd be liable for. Even after that, I still came out ahead of what I was looking at from the big agencies WITHOUT the supplemental coverage.

    The only thing I remained nervous about was the pickup/dropoff process but that was super simple and painless too. I know it's done differently everywhere but at LAX the city requires the cars be dropped off at the economy lot, so we just took the shuttle bus to the lot, followed the hosts directions to where the car was parked and we were on our way. There are Turo horror stories on Reddit but if you pick the right car from a reputable host, I doubt you'll have anything but a good experience. In the end, I had a blast driving the car, the process was painless and simple and I saved money over renting from the big agencies. 10/10 would recommend.

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    Reviewed Oct. 16, 2023

    This was my first time using Turo. It was seamless and Greg was a great host. Five stars all the way! I used the car for business purposes to get to it from training for the first week as I didn't trust my older vehicle to get that far. It was nice to ride around in style for the week. Thanks for providing this platform.

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    Reviewed Oct. 16, 2023

    The car was awesome and fun to drive and Great on gas and everywhere we went people had eyes on us. Beautiful color and great sound system. We will be renting again in the future for sure. Had no issue with the car as well as the room for bags. Seats were comfortable and the ride was smooth. Again great car and a great host.

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    PriceRates

    Reviewed Oct. 16, 2023

    This is a great app to use when renting a vehicle. It's easy to maneuver and view available vehicles. There is a large variety of vehicles available. I certainly recommend using this app over your standard vehicle rental companies. The vehicles available through this app are more interesting and lesser cost than corporate vehicle rental businesses.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Oct. 16, 2023

    Our original host wouldn’t respond to us and left us stranded. This trip was for a wedding, so it made us late to rehearsal. Luckily our final host saved us. But overall I don’t know if I can really recommend this service. Also, the young driver fee is ridiculous, why not just make young drivers get full coverage.

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    Staff

    Reviewed Oct. 16, 2023

    This was my first time renting through Turo so I was a little unsure but it couldn't have gone better. Jay was so helpful and kind - even when I made a mistake and parked the vehicle in the wrong spot for the return. Driving the Q5 was wonderful - the car was clean and easy to operate. I had no problems at all - definitely recommend!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 16, 2023

    This is my second time using Turo, and I wasn’t familiar with how to modify or extend the rental period. The staff called me to help coordinate for the customer, which was very helpful. Despite arriving late, the owner was incredibly patient and accommodating. I’m very thankful for their understanding and excellent service.

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    Reviewed Oct. 16, 2023

    Our rental was perfect for what we needed. Pick up and drop was simple. No issues with the truck at all. We chose this truck for the 4x4 as we wanted to make it up to the observatory and they require it. It handled very well. I want to buy one now. The owner was easy to communicate with. We would definitely use this truck/ company again for rentals.

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    Price

    Reviewed Oct. 16, 2023

    This was my first time using Turo. It was so easy, and the car we rented was well kept, and so much fun to drive! The host was super communicative and so we didn't feel lost at any point of the process. I will definitely be trying Turo again cause being able to choose your car, and it being the same if not cheaper as a traditionally rental was worth it!

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    Staff

    Reviewed Oct. 16, 2023

    After trying to find a rental car from other companies. It was too hard and they was giving me a hard time with all kind of information to provide. My son told me about Turo. This was the best thing ever. Found the car and a brand new car. Picked my pickup location and went get it. Wasn’t any red tape or deposit. Was so easy. I will definitely rent from Turo again.

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    Reviewed Oct. 16, 2023

    Fine but front shocks and/or springs in need of repair. Caused us to drive slower particularly on expressways. Seems like a minor repair. Otherwise the car was clean and the pickup was easy. My first experience with Turo in this area.

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    Reviewed Oct. 16, 2023

    Wonderful experience for my first Turo rental. I rented a Porsche in Key West to drive up the coast to the beach. The pickup and drop off was simple and the owner was always available for my questions. The car ran well and was very clean. I will definitely book again when I’m in Key West.

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    Reviewed Oct. 16, 2023

    Rented Austin's Hyundai Tucson for one week. Austin delivered and picked up at my home an extremely clean, fresh and pleasant smelling car. Saved me a lot of time and money over conventional rental and was so convenient communicating via the TURO app. I definitely will use TURO again. I highly recommend.

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    Reviewed Oct. 16, 2023

    This is my second trip with Kailyn. It's always really easy to contact her, pick up the car, and drop it back. She also is flexible in letting me have extra days if needed. The car is always clean and easy to drive. I've recommended her to other people since the Turo process with Kailyn is much easier than standard rental car companies.

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    Staff

    Reviewed Oct. 16, 2023

    As a first-time Turo user, I was pleasantly surprised how well it went. Dennis was very accommodating in the drop-off and pick-up. Very friendly, responsive and helpful. The Outback was very nice and roomy. Also never driven an Outback and I was again pleasantly surprised by the room and how nice it drove. It provided a great time driving out to Red Rock and Seven Magic Mountains.

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    Staff

    Reviewed Oct. 16, 2023

    We decided that for my birthday weekend back home, we wanted to see what the Hype was all about the "Tesla." Boy was I scared at first, David was so helpful with sending intro videos and coming out to meet us at 6 a.m. The car was beautiful and quite easy to operate once my brain shifted to "all-electric." My family was impressed and now my 18-year-old nephew thinks I'm the "cool aunt". We travel often to St.Louis and will defintley choose this car again!

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    Customer Service

    Reviewed Oct. 16, 2023

    It’s was a really good car renting experience. Just like anything communication is key and Jonathan had it down. If I had a question about the trip, he would message me back no longer than 5-10 minutes. I was renting the car for my niece visiting out of town, she was verified to be able to drive the car. The one thing that would’ve been nice is she could’ve picked the car up by herself without me being there, other than that, it was great.

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    PricePunctuality & SpeedMaintenance

    Reviewed Oct. 16, 2023

    The car did fine, the trip was great. Got back, returned the car and then 12 hours later the host accuses me of smoking and sends pictures of obvious beach sand. I do not smoke, never have. He also filed a damage report stating the car was badly damaged and scratched. Absolutely nothing happened to the car. It was foolish of me not to take pictures of every inch of the car before I even drove it. Because I didn’t, he can now charge me money to fix something that was for sure already there on a 10 year old vehicle. It was a good experience until it wasn’t. The worst part is I gave him a 5 star review before he screwed me over and now I can’t change it to say the truth. The host is for sure taking advantage of me and I’ll never rent from Turo again because of it.

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    PriceRates

    Reviewed Oct. 16, 2023

    My experience with Turo has been the best thus far. I have been renting through a couple of hosts and they all have been great. I have found one that I constantly rent through because he has just what I be looking for price range and as well. The host nor the Turo app disappoints me at all.

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    Customer Service

    Reviewed Oct. 16, 2023

    I really was satisfied with this vehicle. It was clean, it was very spacious, gas saver, drove smoothly, no problems at all. I would definitely be reserving with Jessica again, customer service was great. I would like to continue renting with Jessica’s in the near future. No problem with pick location or drop-off issues. Host was on time.

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    Customer ServiceStaff

    Reviewed Oct. 16, 2023

    Used Patriot General to rent a van for our family trip. They went above and beyond onto meet our needs. Always communicated in a timely manner and were so kind and helpful in their response to me. The van was in excellent condition and very clean. It was perfect for our family. We had 9 in our party and there was plenty of room for everyone including luggage. I would highly recommend using Turo and Patriot General!

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    PriceRefunds & PayoutsStaff

    Reviewed Oct. 15, 2023

    Excellent experience with the whole process. Car was a real thrill to rent for a week. Owner was very professional and easy to work with. I would recommend the service and felt that the value for the money was there. Found the car and was able to ask the owner as many questions as needed. I had a very good feeling that I would get my money's worth once I saw the car..

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    Staff

    Reviewed Oct. 15, 2023

    I was very happy with my first time experience using Turo. I was a bit nervous but the people I dealt with were so helpful and kind. I needed a vehicle for 7 confirmed on a quilting trip! The vehicle was spacious and just what we needed. I would definitely use Turo again and have recommended it already to friends!

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    Punctuality & SpeedStaff

    Reviewed Oct. 15, 2023

    Clean car. Rj is very accommodating. It’s my first time renting a car on our own. I was scared but he was very thorough with everything that needs to be done. Very very clean car. We were behind schedule during return process. They were very understanding. Nice people. It is recommended. I would recommend them to my friends.

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    Reviewed Oct. 15, 2023

    The only problem I had was the changes in pick up and drop off locations. They were a little confusing and different from original locations. The host was great and accommodating. The car was clean and ran smoothly. I was informed of any issues with the car when I picked it up. If I could use this vehicle all the time I would.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2023

    Using Turo has been extremely easy and fun for me during my travels. I love the freedom and choices and don’t feel like I’m locked into or stuck with a vehicle I may not really want. Communication before, during and after with the company or individual makes the process even easier and is very helpful when I am not familiar with a certain area, city or town. I highly recommend to all!!

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Oct. 15, 2023

    Every booking has been smooth as butter and have not had to reach out to customer service. I've had zero issues with the app or any of my bookings. I have recommended the app to friends and family as an alternative to rental companies especially when they fly into Oakland, CA to avoid being followed by "bippers".

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    Reviewed Oct. 15, 2023

    Picked up vehicle at the Turo lot in Lihue Kauai. Short Turo shuttle bus ride to the lot behind the Target. Very easy pick up and drop off. Owner of our jeep rental was awesome to work with. I have rented many vehicles from the big rental companies in the past but now will use Turo whenever possible.

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    Customer ServiceBilling

    Reviewed Oct. 15, 2023

    I had to leave last minute for my mom's sudden passing and had to drive from Ohio to Florida & was given less than a week notice. I had called every rental company known in a 100 mile radius from my home city & nowhere would rent to me without a major credit card + a hefty deposit so I was very sad thinking I was about to have to miss my mom's funeral.

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    Staff

    Reviewed Oct. 15, 2023

    This was our first experience with Turo. It was excellent. The host was very responsive and respectful. He explained what was needed and what to expect step by step. This was very helpful. You may be in a city that you are not familiar with and the extra care was appreciated.

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    Staff

    Reviewed Oct. 15, 2023

    I had a great experience renting from my host, Darwin. I had a bit of trouble finding the vehicle and he was kind enough to come pick me up and take me to where it was parked. I would not have found it otherwise. Darwin was patient and courteous and his vehicle was very nice and easy to operate. I would recommend Turo and Darwin to my friends and family.

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    Reviewed Oct. 15, 2023

    Everything went well with my rental. The car was clean and a beautiful red. On time and as described. I will definitely deal with this owner again. Corvettes as with most high end sports cars sit low to the ground...my kids laugh watching me get in and out. That being said, it was a very enjoyable ride.

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    Customer ServiceTransparency

    Reviewed Oct. 15, 2023

    Very easy to get started and the car selection is awesome along with the people you are renting from also fair with the mileage time limit. Cars are clean and well maintained with updated features. The people you are renting from keeps the communication open if you have any questions or problems.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com