Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 28 Reviews 5040 - 5240
    Verified purchase
    Customer Service

    Reviewed Oct. 28, 2023

    I wouldn't consider renting a car from any other place. I have used this service for years now and have NEVER had any time of problem or aggravation. I have not had to contact customer service for anything. I will use Turo for every trip I take. Cannot recommend this service enough. Flawless!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2023

    Heidi's outstanding service left a lasting impression. Her car was not only spotless but also impeccably maintained, a testament to her dedication. Heidi's exceptional communication skills made the entire pick-up and drop-off process incredibly convenient. I wholeheartedly recommend her and am already looking forward to my next rental with Heidi, as her exceptional service is truly second to none.

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    Customer ServicePriceStaffEase of UseRates

    Reviewed Oct. 27, 2023

    The trip was wonderful and easy to book and have a huge selection of vehicles to choose from at a affordable price to rent. I love how easy it is to use and will definitely recommend to all my family and friends. Thanks Turo for making it easy to use your app and the wide selection of vehicles you have for us to rent giving us the experience to rent a vehicle we would love to own. Thanks for all you do and that being said I give you a 5 star rating. Keep up the good work and the customer service is amazing even tho I’m having a problem y'all still are working to make things happen to get me in a vehicle at a reasonable time frame.

    Thanks for all you do. You always give 100% when things happen to make your customers happy. Will definitely recommend you to all my family and friends so they can experience the rental of beautiful cars y’all have to rent and have the same experience that I had. Keep up the good work and once again thank you so much for all you do and have a blessed day.

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    CoverageStaff

    Reviewed Oct. 27, 2023

    Cody was very helpful and communicative throughout the whole process. From the time we booked to dropping the car off at the end of the trip, he had us covered! He laid out exactly how to get out of the airport, find the car and make it out with ease. The Nissan Kicks was a great ride for our trip and I would rent it again! Clean and great ride.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 27, 2023

    Good host, would recommend. Great communication. Easy pick up and drop off. When I got there to pick up, vehicle was not ready, it was getting cleaned by host, it was given to me 30 mins after scheduled pick up time but host said to me I could drop off 30 mins after my scheduled drop off time, he was very understanding and reasonable. Host was so generous in dropping me off at car rental center of MIA airport. Vehicle was clean and with good amount of gas. 1st time using Turo and it was a pleasure doing business with host, would definitely recommend and use host again. There's not much to say about vehicle because vehicle is BRAND NEW. Everything works and looks amazing. Very comfortable and spacious.

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    Verified purchase

    Reviewed Oct. 27, 2023

    My experience was great. This was my first Turo trip and the host was very accommodating with me. Even with such a short time constraint the host was able to get the vehicle ready for my trip and the vehicle exceeded expectations. The vehicle was everything the host said it was and it performed great. I would definitely use the service and the host again.

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    Verified purchase
    PriceRates

    Reviewed Oct. 27, 2023

    When talk of car rental came up on our trip to San Diego, someone asked if I had ever used Turo. Having researched I decided to give it a try. Great filters allowed me to pick a precise car, at a precise price to be picked up/delivered at a precise location at a precise time. We could walk to our car to pick up and return! So easy and inexpensive! Will always check turo when traveling!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 27, 2023

    The pick up and delivery were on time and easy to exchange when done! The car was very clean and it felt very safe to travel in! Would highly recommend the Turo app to everyone! Our Host Tristan was always quick to respond to any questions I may have had, I’m very pleased!

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    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 26, 2023

    At the end of using Turo, try to get in touch with Mr ** about extra charges. He would not answer his phone, I left just a half a quarter from full in the tank and he charged me 30.00 and 42.00 for tickets without explaining. I think he should have informed me before the charges and explain.

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    Verified purchase
    Customer ServiceHonesty & Transparency

    Reviewed Oct. 26, 2023

    The only response I received are generic and automated. The renter lied on my violation and no customer service assistance at all from Turo. There is no contact info option besides email and that yields contactless and very nonconsiderate. I will not be using this app again. The renter lied and just because pi turns were provided Turo says it's valid. But it's not even the same vehicle I rented. Interior is not the same color.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 26, 2023

    From start to finishing my ride, everything went perfect and very easy. The Turo website and selection of cars was excellent. I picked out the car that I wanted, everything went smoothly and communication was great. I followed the instructions and picked up the car. The car ran very good. I followed the directions to drop it off, and I called Lyft and I left. I was very satisfied!!!

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    Verified purchase
    Sales & Marketing

    Reviewed Oct. 26, 2023

    Everything was ideal!! My only question is that it was difficult to find the best deal. I was already committed to the rental of my car and felt like the fee to pick up at Love Field carried an extra $40 delivery fee that seemed sprung on me. It was okay. No problem. My experience was ideal. I'd just like to see the discounts and deals easier on each car. Respectfully, thank you.

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    Verified purchase
    Staff

    Reviewed Oct. 26, 2023

    The rental was great. It was good on gas, smooth ride, and looked as described in the description. Would definitely rent it again!! My host was great. He was will to accommodate me if I needed help with anything! Turo is the best out there as far as renting a car from and the simplicity of it all.

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    Verified purchase

    Reviewed Oct. 26, 2023

    It was a blast driving this turbocharged machine through the mountain passes. Tight handling, fun acceleration and fuel efficient to boot! Even though it's a 2012 it's got modern things such as Bluetooth and an included dad charger. The host made it easy for me to coordinate with him. It's a well maintained car and clean too. Thank you to the host for having a safe place to leave my vehicle overnight as well. I would definyy rent from them again.

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    Verified purchase
    Staff

    Reviewed Oct. 26, 2023

    It was our first time using Turo and of course we were a little apprehensive as would be expected. However everything went well and we were quite pleased. Would definitely use again. Andres who provided the car for our use was patient and helpful and this was much appreciated! Thank you!

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 26, 2023

    Easy pick up/drop off and the car was great! I highly recommend renting if you're traveling around the San Francisco area. The car was clean and ran well. The whole experience was quick and convenient. This car made our trip much easier.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 26, 2023

    I was completely impressed with their professionalism and customer services e, the driving with Turo was excellent! I had real exposure my trip, the service was wonderful. The Arther was so attentive and cooperative. The car ambiance was perfect. I had a great experience at this company, Just to let it know that I were very happy with the car that we rented from Turo for the last one weeks, I wanted to say a big thanks for another wonderful rental and great service, thanks turo for a great little car and excellent service and again thanks for top service once again.

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    Verified purchase

    Reviewed Oct. 26, 2023

    This was my 1st time renting with Turo. The process was extremely easy, pick up and drop off was contactless which was great. However, there was a patch in 1 of the tires that seemed to have a hole in it/flat at some point. Also, the tread on all 4 tires were almost completely gone. Since this rental was for a business travel, driving 3.5 hours with those tires was a little concerning. Since this is asking for details and for me to write more characters, I will note that when I turned the car on the service light came on for the car, Luckily though it was just the windshield fluid that was needing to be serviced.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 26, 2023

    Best choice I made. Easy and good host and experience. Worth every dollar. I would go with Turo from now on. Way cheaper than Enterprise and others. I would recommend Turo to everyone. You actually get to pick the car and what kind of car if you want to spend the money on it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 26, 2023

    Our Host was wonderful! Great communication and very detailed! I am fairly new to Turo and our Host was very understanding and helpful. The vehicle was spotless and has all the bells and whistles. We are extremely happy with our experience. We will definitely being booking again with them. Made it fun to enjoy a vehicle we really like.

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    Verified purchase
    Sales & MarketingStaffEase of UseFollow-Through

    Reviewed Oct. 26, 2023

    I am new to Turo. I love it! So easy to use and Will, the car owner, was very helpful. Car was just as advertised - like new, clean and plenty of room for me and my friends. I definitely would recommend Turo to my friends. For a ten year old car it ran like new. That's all I can say. I'll use Turo again.

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    Verified purchase
    Staff

    Reviewed Oct. 26, 2023

    First time renters need to know that internal and external photos of the vehicle are to be taken and posted before taking possession of the vehicle. This helps with getting everything in order so you can drive out of the lot without any issues. Otherwise, all worked great, and is a good alternative to conventional car rental.

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    Verified purchase
    Ease of Use

    Reviewed Oct. 26, 2023

    Just had our 1st experience with a Turo…it was awesome! The car was clean, dependable, and appeared well serviced. Hertz lost a good customer…Turo here on out for me! Already booked my next car for use in 2 weeks. Turo website was easy to use, and gave a nice selection of cars for me to choose from.

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    Verified purchase
    PriceRates

    Reviewed Oct. 26, 2023

    We have used Turo three times now and will never go back to the typical rental agencies. We've had such great experiences all around and constantly are referring people your way. The ease and price can't be beat and we will always use Turo first and foremost on any trip we need a car. Thank you!

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 26, 2023

    Car was completely accurate. Pick up and drop off were so easy. Drove around in style all weekend and Adonis was very clear in what was needed for the car. It's just a relaxing time. Definitely going to rent again. The weekend went by too fast and I would definitely tell my friends about it. So overall it was just a good time and for us around in style.

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Oct. 26, 2023

    We needed a rental to cover a chunk of time while our primary people hauler was in the shop. The rental had some exterior body damage, sand under the carpets, slippery plastic under the floor mats that made them hazardous, various bits of junk floating around making noise in the cabin like half used containers of mints etc. The biggest issue was the heavy handed application of Armor-All or some such noxious concoction used in 'cleaning'. It took us close to two weeks to air the car out well enough to be able to breathe easily with the windows closed. With a couple members of my family with respiratory issues renting car that stank of harsh 'cleaning' chemicals was an unpleasant and unexpected downside of committing to a month up front. Returning the vehicle involved waiting around for trying to message the owner to find out what to do with the keys...

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    Verified purchase

    Reviewed Oct. 26, 2023

    Car was very clean, got the car drop off the same time I was out of the airport, pick up the car the moment I got back to the airport, the guys was very nice. Made sure I had all my personal stuff with me. Car ran smooth. Didn’t have any issues.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 26, 2023

    Our first experience using Turo was great! Michael was so easy to work with and explained everything knowing we were new to Turo. It was so convenient picking up the car at the airport, no waiting in lines for a rental car! I would definitely use Turo for our next trip.

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    Verified purchase

    Reviewed Oct. 26, 2023

    The Host was wonderful everything went very smooth. Will definitely rent again. First time using this and it was very easy and smooth. I like that I can leave my car and pick it up when I didn't have to have somebody take me there and take me back to return the car. That was a very good. Add to the rental check-in with easy check out was easy.

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    Verified purchase
    Staff

    Reviewed Oct. 26, 2023

    The car was exactly as described. The owner was very friendly and to work with and very responsive. Flawless rental experience. I would recommend this owner. The car was luxurious, powerful, clean and well-maintained. When we come back to town I will look him up again. We had a great trip using Turo.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 26, 2023

    Great car, great host, smooth and easy process, would absolutely rent again. I never expected such a great easy affordable experience, but it was awesome. I plan to travel again soon and plan to use Turo for my next car. It was fantastic.

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    Verified purchase
    Staff

    Reviewed Oct. 26, 2023

    Car is a gas saver, it had a bit of a smell that no matter what I used I just couldn’t get rid of. No other issues with the car overall. host let me book a last-minute trip the night before pickup in morning at like 12am. He was helpful.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 26, 2023

    The car was excelente, the leñero was very nice, the pick up from the airport was so easy and any question she responded so quick and nice. We recommend to everyone. The experience with Turo has been so good, we can rent again because it’s so easy and everything went fine. My family and I are so happy, we enjoyed the car, it was very clean, and everything went very good. We enjoyed renting the car but the most importante the leñero, she is very nice person. We would try again to rent with Turo because os so confiability.

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    Verified purchase

    Reviewed Oct. 26, 2023

    I have rented lots of times. I was disappointed this time with the pet hair on the seat and floor in the back of seat, the owner brushed it off on the floor like it was no big deal. When I first picked up car. I was pressed for time for my trip, next time I will decline and request another vehicle with pet hair and smell.

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    Verified purchase
    Staff

    Reviewed Oct. 26, 2023

    The car was great, run very smoothly, air conditioned worked very well, car was very clean and Johnny was excellent, I had to add an extra day at the end of my trip and he was very accommodating. I have been recommending TURO and especially The host Johnny to all my friends.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 26, 2023

    Great app the convenience, the customer service and the car choices are amazing. The host are amazing. The prices are great and affordable no hassle of credit checks and delivery or pick up is available.. 10/10 customer service! All the host that I had was awesome and so helpful! Perfectly sanitized and clean all cars was maintained with care.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 26, 2023

    Great experience, the car was in perfect condition and was fun to drive. Instructions on picking up and dropping off the car were clear and simple. Jose was very responsive when I had some questions concerning connecting my phone to Android Auto. This was my first time using Turo and it was a wonderful experience. I have already told several friends about Turo.

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    Verified purchase
    Price

    Reviewed Oct. 26, 2023

    One of the things I love most about Turo is that it gives me a lot more flexibility than traditional car rental companies. I can choose the exact car I want, and I can pick it up and drop it off at convenient locations. I've also found that Turo is often more affordable than traditional car rental companies, especially for longer trip. We had a wonderful time on our road trip, and we were all very happy with our Turo experience. I would highly recommend Turo to anyone looking for a car rental.

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    Verified purchase
    PriceHonesty & Transparency

    Reviewed Oct. 26, 2023

    They have too many hidden fees they will charge you AFTER RETURNING THE CARS. It’s very confusing on where to pick up & drop off. I would have been better off renting FROM BUDGET or Avis. I’ve never been through so much to pick up or drop off a car.

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    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed Oct. 26, 2023

    My experience with Turo and my host Stacy M. was awesome. Very easy to use and a lot quicker than staying in line waiting for a rental car! The vehicle was dropped off at the airport parking lot and was easy to find. The host walked me through the whole process. I will definitely use it again.

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    Verified purchase
    Sales & MarketingRates

    Reviewed Oct. 26, 2023

    I rented a car In Hartford Connecticut that wasn’t as clean as I expected. I had previously rented a minivan the week before in Orlando that was as clean as any commercial rental car which is what I expected. The one in Hartford wasn’t vacuumed and obviously had not been cleaned since the last use. The owner felt that I was expecting too much for a used car at the discounted Turo rate.

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    Verified purchase

    Reviewed Oct. 25, 2023

    It was a great experience. I had a little trouble finding the car because the car looked black in the picture when in fact the car was dark blue. There was a black car matching the one I rented. What are the chances. Everything else went well and the car handled like a charm.

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    Verified purchase
    PriceRates

    Reviewed Oct. 25, 2023

    Turo makes renting a car completely easy. Finding what you like at a reasonable price with special features you like and specific drop off locations to make your trip smoother are some of the best options in any city. I rented from a stellar host who made pick up & drop off a complete breeze. Anytime I need a rental, I’m using this app!

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2023

    The Turo app and service came recommended to me by my co- workers. I was reluctant to take a chance, as it seemed to good to be true. However, my experience was very good! My host, Patrick, was super responsive and helpful. The car was real nice (2021 BMW X3). Both picking up and dropping off the car was simple and efficient. I will absolutely use Turo the next time I travel.

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    Verified purchase
    PriceRates

    Reviewed Oct. 25, 2023

    The renting process was easy and smooth. The total price was pretty low and reasonable. I didn't need to see the owner in person for the whole process. I could be able to choose many available cars near me and I found a pretty good one. When I first used this service I was a little nervous. However, once you have done it you will feel so free and extended.

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    Verified purchase

    Reviewed Oct. 25, 2023

    Our host told us exactly how to find the car and open it. She had well documented the car condition with photos. Our host met us at the passenger drop off. The trip was stress free. We will absolutely look to use this host again. The car was very easy to drive. The four of us had plenty of room.

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    Verified purchase

    Reviewed Oct. 25, 2023

    The car drove very well and it was good on gas and good on the highway and I had more than enough of room for me, my daughter and grandkids. I just want to thank Turo and Gaby for letting me rent their car. Thank you. In the near future I be renting another car and let my friends and family know about y’all.

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    Verified purchase
    Price

    Reviewed Oct. 25, 2023

    Our experience was amazingly easy, far quicker and much more cost effective than rental agencies. Turo will always been checked as the first option when traveling and needing a vehicle. Thank you. I have already shared with multiple people this option, showing them the map of options for their next travel. Hope their experience will be as good as ours.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 25, 2023

    Picking a car out and booking it was so easy. I was glad to be able to quickly book. Being in a city I was not familiar with and trying to figure out from a map a good area near me made this very smooth. I appreciate the information that is just at our fingertips and helps us to book and move on with our plans and stay.

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    Verified purchase

    Reviewed Oct. 25, 2023

    I am so thankful for my first-time experience with TURO. The host made it super easy and although We had a personal tragedy, we were able to still not worry about the transportation. I strongly recommend this over rental cars without a doubt. It was smooth sailing. The car was clean, and the instructions were seamless. We will definitely use TURO when visiting Ohio again.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2023

    Renting from Turo save a lot of money compared to the others. We save about 1/2 the amount and the experience was easy to pickup the car from the lot just off the airport. Plus the recommendation of where to visit from the owner was helpful. The car was very clean inside and out. Returning the car was easy too. Just drop it off at the valet and text the owner a picture of the valet ticket.

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    Verified purchase

    Reviewed Oct. 25, 2023

    Everything went great. I would definitely rent from Anton again. Turo is a great place to rent a car. I will continue to rent from turo whenever I need to rent a car again. Turo is the best car rental. It's the best place to rent a car turo. I love turo!

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    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Oct. 25, 2023

    Enjoyed using the App to rent my vehicle while we were in Colorado Springs for a wedding. Mike C. was a great host and communicated well with me. His Acura RDX was clean and well maintained. Pick up and drop off at the Denver Airport worked great. Would definitely use the service again.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Oct. 25, 2023

    Using Turo was easy! No more fighting the masses or waiting in line at the airport! I was able to find an awesome car for cheaper than the well known companies, delivered right to short term parking. After landing, I walked straight to the car and drove away in less than 10 minutes!

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    Verified purchase
    CoverageStaffRates

    Reviewed Oct. 25, 2023

    I didn't like that The owner asked for a copy of my driver's license and didn't have his copy of the insurance in the car. I'd like to see how I was rated by him, and have a better check out summary. Otherwise, I was happy.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2023

    This was my first time using Turo and I must admit I was a little worried about how it would go. I am happy to say that I had an amazing experience. My host Ryan was very friendly and he had no problem answering any questions I had. I was able to locate the Bronco easily and everything was top notch. I will definitely use Ryan again when I am in the area!

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    Verified purchase
    PriceStaff

    Reviewed Oct. 25, 2023

    First time using Turo and it was excellent, easy, and efficient. I will be using it again and recommending to family and friends. Adil was very communicative as a host and the whole process was enjoyable. Much better than rental car companies and the hassle and cost involved with those companies. Great business. Glad I found it.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Oct. 25, 2023

    This was such an easy process and my Turo car owner (Michael, Florida) was the best. He was quick to respond and very helpful. As long as you have Auto insurance, you're good to go. It's way less complicated than a car rental and very easy. We will definitely be using Turo again in the future!!!!

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    Verified purchase

    Reviewed Oct. 25, 2023

    I loved everything about this vehicle, very clean, spacious, and went with my theme, unlimited miles was the icing on the cake for me and it’s awesome on gas, I loved the service, the vehicle was easy to find and to access the vehicle was easy! Loved it loved it loved it. And more importantly I’ll refer anyone looking for this luxury vehicle.

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    Verified purchase
    CoverageSales & MarketingOnline & AppStaffRates

    Reviewed Oct. 25, 2023

    I rented a car then it was canceled on me. Then all of the good rates were gone! I forgot to put my insurance info in and do I paid extra for that. Then I was overcharged, I am very unhappy with the app. The car and owner of the car were great!! It’s the app that wasn’t. The car owner was pleasant and very helpful!! The car was clean and reliable.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2023

    What a Great first experience with renting through Turo! I’ve told many people including friends and relatives and even people I don’t know about this app and am raving about the possibilities going forward! Thank you Don for making it a super great trip! I will definitely use this app again! Superb!!! Excellent, wonderful, great, amazing, fun, easy.

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    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRates

    Reviewed Oct. 25, 2023

    Getting a car with Turo was a very smooth process. I had great communication with the host, all facilitated by the app. The car was immaculate and very fun to drive. Prices were entirely comparable if not better than my usual rental agency, for vastly superior vehicles. I'll definitely use the service in the future.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2023

    Renting a car via Turo with Corey as the host and a Kia as the vehicle was an exceptional experience. Corey's professionalism shone through as he ensured our rental went smoothly from start to finish. The Kia was in excellent condition, adding comfort and reliability to our journey. What truly set this rental apart was the seamless check-in and check-out process, saving us valuable time and stress. I can't recommend Corey and Turo enough for their outstanding service. If you're looking for a hassle-free and enjoyable car rental experience, this is the way to go.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2023

    My family and I went on a trip outta town. We were able to find a vehicle on Turo that suited our needs and our host was an excellent one. The vehicle was clean and well-maintained. On a previous trip, I had some cancellation issues arise, but Turo customer service department assisted with the issue. Turo is my go-to for vehicle rentals.

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    Contract & TermsPrice

    Reviewed Oct. 25, 2023

    I traveled to Cape Cod area and did a day trip from the mainland to Martha's Vineyard. You wouldn't allow me to keep my rental on the mainland and have another on the island to use. So I had to have two separate reservations on the mainland which I'm sure cost me more money. It was frustrating also because the first person I talked to said I could and then transferred me to someone else who said I couldn't. I finally gave up and just did the separate reservations. While this may be a rare need for people it doesn't seem that out of the ordinary for it to not be allowed.

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    Staff

    Reviewed Oct. 25, 2023

    I enjoyed the experience all around. I will definitely be renting more. Turo is a great platform, showing the top renters helps greatly in making the correct choice. Thank you for all the assistance with my first rental and I’m looking forward to many more! Thank you. Thank you. Thank you!

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    Verified purchase
    Contract & TermsCoverageSales & MarketingOnline & AppStaffEase of Use

    Reviewed Oct. 25, 2023

    As a first-time Turo client, I found the app pretty intuitive to use. You could make changes after the initial agreement, like changing trip times, adding a driver and adding insurance. Working with the vehicle renter was also a breeze. She was responsive and friendly, a five star renter! I will use Turo in the future.

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    PriceOnline & App

    Reviewed Oct. 25, 2023

    Ultimately the cost was more than a rental car. There are hidden costs that are not disclosed on the website when booking the car. Turo should list the total cost when selecting any car instead of charging at the end. I felt some deceptive practice by Turo. The airport fee is being charged twice. During the reservation as well as when I had to pay the charge for the extra mileage. It should be charged once.

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    Punctuality & Speed

    Reviewed Oct. 25, 2023

    It was a great experience. Easy the owner was great and answered all my questions would use him again next time I'm in town. It was the first time I used Turo and it was a pleasure. No wait, no craziness. It was perfect. Truck was exactly like the photo and it went off without a hitch so ill use it again and again.

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    Customer ServiceCoverageStaffRatesTimeliness

    Reviewed Oct. 25, 2023

    I love using Turo! So much easier than going thru a car rental company where you have to stand in line. You also get to choose the rate and car you want. The car was reliable and fuel efficient. My only complaint was the car was dirty on the outside (only) & wipers were bad when trying to use the wiper fluid. We had to rush to a meeting so didn't have a clear view out windshield however we fixed it by going thru car wash the next day. Owner had GREAT communication & was clear on where car was for pickup & where to take for drop off. I loved that he included addresses for the locations! VERY helpful.

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    Punctuality & SpeedEase of Use

    Reviewed Oct. 25, 2023

    Chad was great at communicating, the jeep was very fun to drive and instructions on pickup and drop off were very easy. I will be using Turo again for sure. The Turo app was easy to navigate and pick out what I’d like to drive. Can’t wait to go on another trip!

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    Reviewed Oct. 25, 2023

    Very easy to sign up and pay, including all the protection options. The car was wonderful, clean, in beautiful condition inside and out. After the trip, it was also a very easy drop-off experience - just take a few photos and upload. This was first time on Turo, I will be back again!

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    PricePunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 25, 2023

    Do wish that this didn't fall on the host as this has nothing to do with them. Still awaiting my refund for total trip but soon I hope as I overpaid as my vouchers were removed then showed once I paid....Waiting to know how long this will take. it won't let me submit

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    PriceEase of Use

    Reviewed Oct. 25, 2023

    I rented out a 2022 Jeep Renegade from Catherine. The Jeep was in great condition. It drove perfect. The cost of the rental was within budget. The Jeep was great on gas. I would definitely recommend using Turo and I will definitely recommend people to rent from Catherine! The Turo app was also very easy to use. I had no issues picking out a car rental and I did like the fact that Catherine lived right down the street from me so it was very easy to pick up the car and drop off the car

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    CoverageSales & MarketingPriceRatesHonesty & Transparency

    Reviewed Oct. 25, 2023

    The host was great but you can tell other guests have abused his automobiles. Turo should have a process of reciprocity where they can recover funds to cover wear and tear. There also seem to be quite a few hidden fees. The prices I was advertised varied greatly from my final total costs with airport parking and hidden fees.

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    Punctuality & SpeedStaff

    Reviewed Oct. 25, 2023

    I do not think Turo could do any better than the hospitality Adrian provided! From the questions at booking, to pickup, to during my vacation and drop off, he was prompt, and courteous every step of the way. I will gladly use Adrian again and refer anyone in his area to him.

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    Reviewed Oct. 25, 2023

    I had a great experience with Turo. So good I’m already planning another trip just to rent with them again. This was also my first time ever renting a car and they made it so smooth and easy. I really enjoyed the vehicle as well. And don’t forget Javier. He was incredible. One of the best people to rent from hands down.

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    Refunds & PayoutsHonesty & Transparency

    Reviewed Oct. 25, 2023

    I rented a car from here and the renter lied and said that car smelled like smoke. I don’t even smoke so I know that was a false statement and now I have to pay for something that I never did. It isn’t fair but other than that I had an alright experience.

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    Reviewed Oct. 25, 2023

    I give Turo 4 stars because of slight confusion of where to pick the car up. Could be the airport's fault but Turo should have made it clear, you'll aren't a "car rental" place and not actually in the airport. Also there was no option to re-tip the owner of the car.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 25, 2023

    My vacation exceeded expectations with my rental from Turo. The host, Leo provided excellent customer service and the process was relatively simple. I will definitely use Turo for my future vehicle rentals during any vacation purposes. Great Job!! Also, every time l reached out to the Host, he responded quickly and was always available to assist my concerns.

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    Reviewed Oct. 25, 2023

    Michele made my 1st Turo experience very pleasant and enjoyable. It was easy to follow her instructions to pick and and drop off the car. The car was a nice and clean car. Very easy to drive and the location to pick up and drop off the car was extremely convenient for me. I’m glad I did this because it was my first time to try Turo and I was a little reluctant but Michele definitely made it comfortable and easy to rent her car.

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    Reviewed Oct. 25, 2023

    We rented the Mustang GT during our stay in New Smyrna and Daytona for the October Bike Festival and had a great experience. The owners were very easy to work with and were extremely accommodating. The car was so much fun to drive and made our trip even better. We are looking forward to using this service again in the future.

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    PriceStaff

    Reviewed Oct. 25, 2023

    The transaction was smooth and easy and affordable! We found the car to be as described with no issues whatsoever! The vehicle was clean inside and out and the tires were near New. I felt very confident behind the wheel and it was obvious to me that the vehicle was well cared for.

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    Reviewed Oct. 24, 2023

    Turo is the best option for renting the car you would love to own. Any type of vehicle you could imagine and all the hosts I have encountered were very nice and on point. The cars can even be extended once your trip is coming to an end. Any time Great deals on the rentals too and great hosts.

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    Price

    Reviewed Oct. 24, 2023

    This was my first time using Turo. I must say it was easy peasy and such a big savings over traditional car rental agencies. I will definitely use again and tell all my family and friends to do the same when traveling. It was truly worth it and a non-hassle experience.

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    PriceStaffRates

    Reviewed Oct. 24, 2023

    Overall my experiences with Turo have been awesome. The initial setup process is seamless and with zero ambiguity. I've used the same host (Johnny) for each rental. He's a great communicator, flexible and delivers an excellent product. The check in and out process is superbly smooth. Additionally- The price points extremely competitive...

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Oct. 24, 2023

    Turo is so easy to use and saves a lot of money over car rental companies. The app makes searching for vehicles effortless. Our host was the best and we will look for her first when traveling back to South Carolina. She was quick to respond to our messages, and her answers were always helpful.

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    PriceStaff

    Reviewed Oct. 24, 2023

    I rented a car for 3 days off this app, the guy was super friendly and the car was very nice, it was super easy to reserve the car and it's cheaper than going to any car rental agency, I'll definitely be using this app in the future. I am super pleased with my experience.

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    Staff

    Reviewed Oct. 24, 2023

    This was our first time using this service and I must say that it was an amazing experience. The vehicle was prefect for our needs and it was so easy to set up and use. I was a little worried about just taking someone's car but it was definitely a lot better than I thought it would be. Thank you to all involved in the process.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed Oct. 24, 2023

    Easy pick up and return to the airport. Easy and quick payment terms. Received a Quality clean vehicle on the day of rental. Great communication between myself and car owner. I liked the option of extending my rental at any time if needed. 1400 miles of travel was plenty of miles for the week I rented the vehicle for.

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    Staff

    Reviewed Oct. 24, 2023

    The host was very responsive, and would go out of their way to help and answered any questions I had. It is located near the airport and was very convenient to get to. The car was clean and spotless before we received it, and it also drove very well. This car was a fun drive and kept up really well with the L.A. drivers.

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    Punctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    Turo provided a great experience. Our rental was clean, full of gas, and waiting outside the terminal where we debarked at. I can't thank Turo and Jason S. (auto owner) enough. I am an older person and not IT savvy, but Turo made the rental process easy to understand and processing was a snap. I like the idea of having a choice of rentals instead of an agent shoving keys to whatever they have available at me. Sincerely thanks! DD **

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    Staff

    Reviewed Oct. 24, 2023

    I rented my favorite car the Porch Panorama, everything went perfect. I have never rented from Turo, it was very easy and I will definitely do it again. The host was extremely professional. The car was everything I expected and more. I was a little scared that there is no number in Turo and everything is done from a computer but as I got used to the new way of things I felt comfortable. When I met with the host Things were more comfortable.

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    Price

    Reviewed Oct. 24, 2023

    Was a great trip! Car was very reliable and clean. Highly recommend! Was much more economical than using a rental car agency. Mike who we rented from gave great instructions on using the car. I plan on using Turo on my next trip! Turo is a great idea for an affordable rental experience.

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    Coverage

    Reviewed Oct. 24, 2023

    I am so glad that I tried TURO out. The one thing that I get stressed over when traveling is the car rental. It has been a nightmare in the past. I didn't have to stand in long lines and then go through all the paperwork and insurance stuff and then searching for a car. I was able find what we were looking for, put my info in and then got in contact with the owner and the rest was easy peasy. I knew exactly where to find the vehicle and where to bring it back. It just made the trip all that much more enjoyable.

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    Staff

    Reviewed Oct. 24, 2023

    My trip was very nice I enjoyed it and I will do it again. And I will let everyone know how good this app is if they need a rental car. The car was very clean and it drive very good. The person I met to pick up the car he was very nice and kind. I will rent from him again

    .

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    Contract & TermsSales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 24, 2023

    After my first ride with Turo, there were aspects that I thought loved and others that I thought seemed to need a little ironing out as the app progresses. The ability to select exactly which car you want, and then to have that car waiting at the airport, or whatever designated location ready for you as soon as you got off of the plane was fantastic. I have wasted way too much time over the years waiting in car rental lines and then getting the keys to something I didn't actually ask for. The car that I rented used the lockbox on the window entry method, which I also thought was great and made for an easy drop off as well. I have read some of the newer cars allow you to open the door digitally which I think would be great also.

    One thing that seemed to need some refinement was the pick up/drop off location at the airport. I flew into Boston and there was a small designated Turo lot, which was great. On my way to drop the car off however, the owner warned me that the lot is sometimes very full, and I might have to park in general parking, which I would be responsible for paying. When I got to the lot, there was luckily one spot available, but only one. Had it not been there, and I was forced to park in general parking and then pay the fee for however long it took until the owner came to retrieve the car, I don't believe this would have been a fair system.

    Since renting my first car, I have booked another car rental for the future using the app. In doing so, I have read some reviews from people saying that after booking the owner would send some mandates such as having to wash the car prior to return or vacuum the inside out. I went back and read the listing for the car and almost none of them listed these requirements. I think Turo needs to mandate owners to list any requirements like these upfront, or else not be able to charge for them later.

    When you are on a business trip or vacation, time can be everything. If I am renting through Turo to try to make the drop-off process faster, and after booking I learn that I will have to all but detail a car before returning, this is a hindrance not a help. It also just seems unreasonable to me. I would understand if someone trashed the inside of a car that there would be a cleaning fee, but general dust, dirt, or sand is going to accumulate at least a little bit during a rental, and I think expecting that to be totally cleaned upon return is too ambiguous and a pain.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    Turo’s customer service rep helped me when I was having trouble rebooking an existing reservation because the owner could not extend my trip time so they worked with the owner to get to into another car. It saved me so much trouble, especially since I was going through several travel trip changes. Thank you for going above and beyond!

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    Price

    Reviewed Oct. 24, 2023

    The van was cleaned & and the process of pick up and drop off was seamlessly easy. We enjoyed the vehicle for our trip, and it was comfortable. The attendant at the parking and pick-up was attentive. So easy and affordable. We save quite a bit of money as well using a Turo rental.

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    PriceStaff

    Reviewed Oct. 24, 2023

    I had initial issues with Turo accepting my small town bank debit card and had to contact both Turo and my banks 4 separate times to get it to accept; then the site rejected my card yet again. Please find a fix for this frustrating issue Turo!! Otherwise, my host and the entire trip was amazing and affordable!! I will attempt to use this service again for future trips.

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    Customer ServiceTechRefunds & Payouts

    Reviewed Oct. 24, 2023

    Very enjoyable experience. From picking up the vehicle to returning it, very easy process. Communication with the gentleman I rented from was easy to do. Car was clean, great size and the ride was very comfortable. Highly recommended this service. I will look to use this service and specifically this provider on future trips to Chicago.

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    Online & App

    Reviewed Oct. 24, 2023

    It was such an easy experience. My host was so communicative and awesome. Her car was great, clean, everything was easy. It was a great experience. Overall I would do it again in a heartbeat! Finding the car was great in the short term parking. She left great pictures on the website. Again it was a great experience. I have no bad or negative things to say about it!

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    Staff

    Reviewed Oct. 24, 2023

    This was the first time I used Turo and probably will be using just turo from now on. This was a lot easier and more efficient from booking to check-in to checkout. Picking up and dropping off the car from the airport was a breeze and probably won't be using a car rental place again. The person I dealt with was amazing and would recommend him again. 5 stars from my experience!

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    PriceRates

    Reviewed Oct. 24, 2023

    Convenient and easy-to-use app. This made for a fun easy trip. Convenient to my location for pick up and drop off. Great selection of cars in Florida. Will rebook or try another car next time. Thank you. Might try a three-wheeler next time the price seemed good for those as well.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 24, 2023

    Rented a 2023 Prius to be picked up at Palm Springs CA airport. Key was to be left in a lockbox. The host, Deontay, sent me one code then a few hours later a second code to access the lock box car. I arrived to the car exactly as scheduled but neither code would access the box. I contacted Deontay by text and phone but could not reach him. My husband and I tried the box repeatedly, viewed the Turo online tutorial on lockboxes, and tried some more. I then contacted Turo customer service. The rep was understanding but could not reach the host either. After 40 minutes standing outside by the car we took a Lyft to our accommodations.

    Deontay never reached out to me even after he officially cancelled the reservation and re-listed the car as available. I reached out to him 15 hours later and was told that his phone had died and that one of the codes he provided for the box worked for him. He offered me 10% off to rent from him today. I declined. After hours of hassle we have finally located an older economy vehicle at the same total price. We're waiting for the owner to drop off the car now.

    Not a good review for the original host. Have to mention that I had one previous Turo rental In Honolulu. That rental one was without problems however recent experience gives me pause before considering Turo again. I wouldn't believe the host "ratings" on the Turo website. I'm prevented from reviewing my host as my reservation was "cancelled". At the end of the ordeal Turo provided me with $50 credit. Not quite fair I’d say.

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    PriceRates

    Reviewed Oct. 24, 2023

    Turo was easy to book with. You can look at several vehicles offered as well as the price in advance. I rented a 2022 Nissan Kicks with Jacob and I was able to look at pictures in advance as well as make contact with the host. I recommend renting with Turo.

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    Ease of Use

    Reviewed Oct. 24, 2023

    The Turo App is extremely easy to use, the vehicle I rented was exactly as described. The owner was very timely and a pleasure to work with. I love the ability to have the vehicle dropped off and picked up at my home. Turo is definitely my "go-to" when I need a vehicle!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    We had car battery issues and the owner was on top of it and willing to make an even swap (Zo Rental) - owners were GREAT to work with. The Turo rep - not so much. 2.5 hours later we were able to continue our vacation. We still had a 3 hour drive ahead of us. Bad customer service. Should have been a simple swap - but Turo rep wanted to charge me extra and took forever.

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    PriceRates

    Reviewed Oct. 24, 2023

    I love being in control of the car I drive. Being able to choose and narrow that choice by make, model, type of host, price, etc. Pick up and drop off has been sooo convenient. Hosts have been so great to work with. The option to cancel sets my mind at ease. I love Turo for so many reasons and recommend it to everyone when car rentals come up.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Oct. 24, 2023

    This was my first time using Turo. We booked an awesome car, got a call the day before our trip letting us know that the car we reserved had been damaged so they had to cancel it. The person in CS stayed on the phone & helped find a replacement car within 30 minutes. The car we had was awesome & the host was fantastic!!! We were sitting in the car within minutes of getting our luggage while our friends were left waiting in the car rental line for 2 hours & still did not have their rental. I highly recommend Turo & can’t wait to use them again!!!

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    Punctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    Boris is a pleasure to work with -- he's super responsive, and this car is lots of fun. He was able to accommodate last-minute changes to my schedule smoothly. He's now my first choice when looking for a quick rental, and if you're in or near downtown LA I would definitely recommend him!

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    PriceHonesty & Transparency

    Reviewed Oct. 24, 2023

    I can honestly say, I was skeptical with it at first. But I'm overall satisfied and will use Turo again and I highly recommend turo to others. My host was timely and communicated great with the process. If you looking for an affordable rental service Turo is the way to go.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    My was fantastic in every aspect of our experience. The vehicle performed flawlessly and the process was easy. I thought the greatest positive thing that I can say about my experience was that My answered every question I had and her communication skills were fantastic. I loved the experience and would recommend it to my family and friends.

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    Staff

    Reviewed Oct. 24, 2023

    Great experience. The car was clean and ready to go. When we got there, we had no trouble finding it. The whole experience was fantastic. I would highly recommend using Turo and specifically our Host for any of your car needs. It was our first time using this app and everything went very smoothly. We were overall very satisfied.

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    Reviewed Oct. 24, 2023

    Our car was exceptional as was the door to door service. It was extremely well maintained. The owner met us at the terminal and we were able to leave the car in the garage. Avoiding rental car lines was key!! We will be using the service again. Thank you again!

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    Staff

    Reviewed Oct. 24, 2023

    Great experience! Car was exactly as described and very helpful instructions from the owner! Was nervous as this was my first time with Turo. Very positive experience and I would 100% use Turo for all my future car rental needs! So much better than using a traditional car rental company where you never know what kind of vehicle you will end up with!

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 24, 2023

    This was our first time to rent a car through Turo and it was a fabulous experience. The Jeep we rented was just as described and it was very convenient and easy. Kathy our host was quick to respond and made the car very easy to find in the airport parking lot. Can’t wait to take our next trip and rent a car through Turo!

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    Price

    Reviewed Oct. 24, 2023

    Turo was recommended to me by a friend who had a couple of positive experiences with Turo. So, we tried Turo, and we were very happy. We had a positive experience also. The car was clean and well maintained. It included the Toll Tag so I didn't have to worry about tolls. The pick-up and return process was super easy, and the location was perfect. The cost was very reasonable. I would definitely use Turo again.

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    CoveragePriceRefunds & PayoutsStaffEase of Use

    Reviewed Oct. 24, 2023

    The premium package is the way to go when renting something you're not use to driving. It covers most minor accident you may have with no out of pocket expenses. Easy to use with very little guidance and easy to understand, great service, pleasure people and easy to do.

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    Reviewed Oct. 24, 2023

    Absolutely the best rental experience! Clean, beautiful vehicle. I would highly recommend using this service to anyone! Next time I’d probably have the car delivered to the hotel & add a beach towel too. We had such a great time driving along 17 Mile Drive and seeing the beautiful Carmel By The Sea, California.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    Excellent experience. I would recommend to all my friends about Turo...I will be using again on my next trip..The car I rented was what I was expecting..Clean, great on gas..Car was at the place that I requested to be ..Dropped off the car where I pick it up from..Great customer service..

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    Punctuality & SpeedStaffEase of Use

    Reviewed Oct. 23, 2023

    This is our 3rd time using Turo and always have had a great experience. Has been relatively easy to use. Message board has been quick and reliable. People remaining vehicles have been friendly and responsive. Both my adult kids have used Turo as well! Selection has been great. All cars have met our needs and more!

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    PricePunctuality & SpeedRates

    Reviewed Oct. 23, 2023

    It was an overall good experience because I was nervous for using for first time but our host made it very easy and answered every question promptly. It was a very good and reliable vehicle and good on gas for we drove a lot in CO. It was clean and a great vehicle and thought price was reasonable. Cheaper than some rental companies.

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    Staff

    Reviewed Oct. 23, 2023

    The car and host was awesome and amazing. Thank you Turo. My trip was smooth and the Host was very respectful and reliable and friendly. I would recommend Turo above any other company. Thank you for a wonderful experience and a safe trip to and from. I was recommended to Turo and I am so happy that I chose Turo. I am a mom of two and needed a roomy and safe vehicle. Thank you Turo.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 23, 2023

    Our host was phenomenal. Being a first time user of Turo I was a little nervous. Their response time to my questions was quick. We opted for airport pickup. Which was very convenient. The SUV was exactly where they stated it would be. SUV was spotless. I would highly recommend our host and Turo!

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    Staff

    Reviewed Oct. 23, 2023

    Picked up the car from Brendon L. at ATL. During pre rental inspection noticed damaged window from the lock box they had on drivers window. Immediately notified host and sent pictures. Host acknowledged the damage with no other questions. End of rental happened. Host then filed a claim for existing damage. Not a good experience.

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    Reviewed Oct. 23, 2023

    We were well informed about the process in retrieving the vehicle from the parking lot at the airport in Sitka. Our vehicle rental was exactly as described with everything in working order. The all wheel drive truck was perfect for everything we wanted to do from Sitka. Returning the vehicle was just as easy as it was when we picked it up from the airport. We were completely satisfied with our service and vehicle.

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    CoveragePriceRates

    Reviewed Oct. 23, 2023

    Pick up and drop off very easy. Price was good, wish my insurance would acknowledge my coverage on a Turo rental, but they don't, so additional insurance seemed prudent. That would be the only downside, if that industry discrepancy could be handled, I'd be a permanent convert! Other rental agencies were sold out, so this was a lifesaver.

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    Punctuality & Speed

    Reviewed Oct. 23, 2023

    Hien’s car is beautiful and he was a very good host. He had very detailed instructions that were great! He left the car parked at the airport parking garage for me to get as my flight arrived late at night. Will definitely get the same car if I am ever in the Knoxville area again. The entire experience could not have gone over any smoother than it did. Thanks again!

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    Sales & Marketing

    Reviewed Oct. 23, 2023

    All rental cars places were sold out, then I seen a Turo ad. In about 10 minutes I had a 8 person mini van rented with a great host. He even asked if we needed beach chairs and a cooler!! Dave was great, he answered all questions within 2 minutes, it was clean and well maintained, and he dropped the van off at the airport. Definitely will be using Turo again.

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    Rates

    Reviewed Oct. 23, 2023

    It is so simple. Find the vehicle you’re interested in driving. Send the information to a friend you haven’t met yet. So easy and comfortable. Will never rent anywhere else. Alicia stayed in touch with me the entire time and made our vacation a success. Next time I go to Florida, I will try and rent with her again.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2023

    My host Navanna and her vehicle was a great help for my family and I to make our trip amazing and enjoy our family reunion down in Hawaii. Communication was there from the moment I booked the rental all the way til after the return which made it easy for transition. Aloha was there the whole trip. I have told friends and families that if they ever head down there, Turo is the way and Navanna is your girl. Thanks again.

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    Punctuality & Speed

    Reviewed Oct. 23, 2023

    Very nice car. Drove and rode nice. Only issue need to plan trips according to availability of Tesla Fast chargers. I am retired now and maybe down the road I would buy a Tesla because this car intrigues me on how every thing works. Also a car charger at home would make things a lot easier.

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    Customer Service

    Reviewed Oct. 23, 2023

    So far I’ve had a great experience reading from Turo. The only bad experience I’ve had was running from a host name, Nathaniel I wouldn’t refer him to anyone. But the other three Janay, Monica, and Cedric host I would rent from them again. They are great great communications, and respond to any questions or issues that I have they get thumbs up. Keep up the good work.

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    PriceRates

    Reviewed Oct. 23, 2023

    We were able to rent a BMW 7 series for our trip in Northern Idaho and the country was gorgeous and made even better with a sweet ride for it! Size of the car worked out great for the extended family we were able to transport. Price turned out LESS than going through rental companies!

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    PriceStaffEase of UseRates

    Reviewed Oct. 23, 2023

    The whole process of using Turo was super easy and convenient. Would definitely recommend and use again. App was easy to navigate and make changes if needed, pricing was fair. Car we used was clean, arrived on time (opted for drop off), and owner was polite, friendly and easy to contact.

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    PricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 23, 2023

    The host lied about me smoking and turning in car late. Host was denied multiple times because pictures weren’t valid for smoking charge. Just for an incompetent rep to approve it without going through the profile and reading the messages. Now I’m charged for smoking because this guy's a liar and scammer.

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    Reviewed Oct. 23, 2023

    This was my first time using Turo and I must say, it was a great experience from start to finish. Everything was explained first and no surprises at the end. I am hooked on Turo as my first option for obtaining rentals in the future. Thank You, Turo. 1st time user.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 23, 2023

    From start to finish, the renting process was seamless for this first-time TURO user. The hosts responded to the reservation quickly and answered logistical questions in a timely manner. The hosts provided on-time delivery. The car was clean and matched the photo description. Drop-off was equally as convenient. I recommend TURO and this host.

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    StaffEase of Use

    Reviewed Oct. 23, 2023

    This was my first time using Turo. I had two trips in two different states in one week. I had such a great experience. The website was easy to navigate, the car owners were helpful. I would recommend trying out Turo. It's a wonderful alternative to the car rental companies.

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    PriceStaffRates

    Reviewed Oct. 23, 2023

    I needed a car kinda last minute and renting one the traditional way was just too expensive. My car host, Bryan, was amazing. He made sure to communicate clearly with me and was always available. He even provided a bottle water, charging cables and an easy access to the car. The car was nice and clean and at a price point I was very comfortable with. I look forward to my next road trip so I can use this service (and hopefully Bryan’s car) again.

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    Sales & MarketingPriceRates

    Reviewed Oct. 23, 2023

    Rented a car, could find a car wash near Fremont. I read the policy which said there can’t be a bunch dirt but normal dirt is okay. There were footprints in the car from red sand and due to this I was charged $175. I rather use regular rental companies going forward. Turo seems like a scam to gouge more money than they actually state in their price quotes.

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    Price

    Reviewed Oct. 23, 2023

    Rented a Tesla model 3 car. Fun to drive. Everything went well. The owner of the car was available when I had questions. And I had a lot of them. The car was clean and ran very well. Superchargers were easy to find. Spent our charging time shopping at a Wawa. The drop off was a little strange but we got through it.

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    Reviewed Oct. 23, 2023

    Charlene and her car was great. I will request her car again. The car was clean, comfortable and a gas saver. This was my first time renting a vehicle through Turo, I will be renting from turo again. My car was in the shop for repairs...

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    Staff

    Reviewed Oct. 23, 2023

    My wife and I had a great experience renting our car from Turo. Our car was in excellent condition and we found it easy to access and return our car. Finding our car at the airport was easy. The owner of the car communicated with us along the entire process.

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    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2023

    Car rental made easy! No waiting in lines or signing a stack of papers. Pick up and drop off was easy. Car matched description and ran well. Car was clean. Owner was responsive to questions. It was easy to add additional driver. App worked well for rental and viewing all options. Will use Turo again!

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    Rates

    Reviewed Oct. 23, 2023

    This was my second experience with renting a car via Turo. I could not be happier with those experiences, and I saved some money by not renting from the traditional car rental companies. I would definitely recommend Turo to a friend. I love the convenience of having a car delivered to the airport for me. And the hosts having ratings based on previous customers makes it easy to feel comfortable with my choice of a host and car.

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    Customer Service

    Reviewed Oct. 23, 2023

    The pickup and drop off went great and the vehicle was very nice. Oscar was very pleasant to work with and responded to any questions in a timely manner. All in all it was a great experience. Will use this service again on our next trip. Glad I found this service.

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    Staff

    Reviewed Oct. 23, 2023

    This was my 2nd time renting from Turo and it was an even better experience. The host was very friendly and informative. The car was nice and she communicated by giving me her personal contact info. I will be using Turo again and will be recommending them to my friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2023

    Hello. My experience with Gregory was my first experience with Turo. I was able to drive a car that I have wanted to experience and the service provided by Gregory made it so easy. The car was fantastic, clean and fun to drive. Gregory's communication was clear and prompt, in fact he called me within an hour of making the reservation. I Will definitely use Turo again.

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    TechPriceRates

    Reviewed Oct. 23, 2023

    What a terrific experience with my Turo vehicle. Recently, I was invited to speak near U.S. Space Force in Colorado Springs. Turo was the easy option since the price and the hours were perfect. I was landing past when most of the other rental providers are open. Plus if they were, their prices would be over double that of Turo. Yet the total Turo experience was far far beyond what I have had at any traditional rental car company. The vehicle was nearly brand new, the host was incredible, and the Turo customer support was top-notch. I could not imagine a more perfect rental.

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    PriceStaff

    Reviewed Oct. 23, 2023

    Awesome. Smooth and affordable experience, would definitely use this service again...My Turo experience was nothing short of amazing. The whole process was incredibly smooth, from booking to pickup and drop-off. What impressed me the most was how affordable it was. I got a fantastic deal that made the trip even more enjoyable. I'll definitely be using Turo again in the future, and I highly recommend it to others looking for a hassle-free and budget-friendly car rental option.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Oct. 23, 2023

    While the car was not new or in perfect condition, Michael was very helpful at every step in our Turo rental experience. Because of his honest helpful advice this was a five star experience. Moreover, paying a little extra to pick up and return the car at the airport made all the difference. The car was parked less than a five minute walk from the airport baggage and ticket terminal. This was much simpler and faster than any regular rental and the price was much better. If all Turo experiences are as good as my first one, I will never go back to regular car rentals.

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    Customer ServiceStaffRates

    Reviewed Oct. 23, 2023

    We had such a great first time experience reserving and renting a vehicle from Aura in the Turo app. Directions were clear and communication was very responsive. The rates were excellent and the SUV we rented was clean and in hood repair. We would not hesitate to use this company again.

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    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2023

    Quick and easy process. Power was very professional. I would definitely book with him again. Pick and drop off was seemingly. Great pick/drop off location. Very very convenient to my home. I needed to return car early and it wasn’t an issue. Thank You for your impeccable service. And they gave me luxury style for the weekend. LOL.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingTransparencyCommunicationResolution

    Reviewed Oct. 23, 2023

    My experience with Turo has left me deeply dissatisfied and frustrated, and I feel compelled to share this negative review to warn others about the unfair and unexpected charges I encountered. Turo withdrew an additional $229.15 from my account a full three months after I had rented a car, offering no option to avoid this penalty, and their explanation for this charge is nothing short of outrageous.

    According to Turo, the reason for this charge was supposedly unpaid tolls during my rental, but their assertion is riddled with issues. First and foremost, they claim that I didn't pay tolls during my trip on May 6. However, the tolls in New York, including bridges and tunnels, are typically supposed to charge automatically through the vehicle's license plate. There are no payment points or toll booths for drivers to manually cover these fees. So, the fact that Turo would come back months later and slap me with a charge for tolls that should have been handled automatically is utterly perplexing and unjust.

    What makes this situation even more frustrating is the complete lack of communication and transparency on Turo's part. I received no notification or warning about the outstanding tolls or any opportunity to address the issue during or immediately after my rental. Instead, I was blindsided with a significant charge long after the fact, which is not how a reputable company should operate.

    When I attempted to contact Turo's customer support to dispute the charge and seek clarification, I was met with indifference and unhelpfulness. It's profoundly disheartening when a company refuses to engage with its customers in a meaningful way when they encounter issues. In summary, my experience with Turo has been nothing short of infuriating. The arbitrary withdrawal of $229.15 for alleged unpaid tolls, despite the fact that these tolls are supposed to be collected automatically, is a glaring example of their lack of transparency and questionable business practices. I would strongly advise anyone considering Turo for car rentals, especially in locations like New York, to think twice before entrusting them with your business. My experience has left me feeling cheated and frustrated, and I will be looking for alternative rental options in the future.

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    Sales & MarketingPunctuality & SpeedBillingFollow-Through

    Reviewed Oct. 23, 2023

    The car was great and the support was as advertised. Our pick up at Fargo Airport was easy as was the drop off. The payment with the USA credit card was fast and efficient. This was my first time using Turo and I was very impressed with the value and ease of support. I would use Calvin again if possible.

    Bill **

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    TechRefunds & Payouts

    Reviewed Oct. 23, 2023

    I was very satisfied at first. After I followed all the instructions (reported when I returned the vehicle, left the key in the lockbox in glove compartment and left the door unlocked), the vehicle was stolen. I have spoke with the investigator and learned that it was stolen hours after my return. Since then, I have learned that my Turo account is blocked from future rentals. So although I had nothing to do with this theft, I am being treated as though I am a criminal.

    I followed all instructions per my host, returned the vehicle a few hours earlier than anticipated but let the host know that the vehicle had been returned and secured the key in the lockbox, I am being treated as though the theft is my fault. Which was not and I hate that it happened. So what started as a pleasant experience as far as the ease of contracting and paying for the rental, the vehicle itself, extending the rental, and the ease of the return has now become a blotch on my character for the way I am being treated as though I am a car thief in this scenario. So no I am not a very happy nor satisfied customer.

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    Staff

    Reviewed Oct. 23, 2023

    Very nice vehicle, very responsive owner, was overall an excellent experience. Pick up and drop off was easy and pleasant. Would and do highly recommend to family friends or/and co workers. Wish I had known about this rental option sooner! Now that I know I will definitely be utilizing these services whenever they are available to me.

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    Reviewed Oct. 23, 2023

    We had a wonderful trip to Fort Myers Florida to see the grandparents. The car drove smoothly and was very comfortable. The whole process is very easy and convenient. Much easier than dealing with a rental car company. I would recommend TURO to friends or family for their next rental car needs.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 22, 2023

    This is the best, easiest and most convenient rental car process I’ve ever experienced. The cars look the same as in the pics, hosts have been extremely nice and accommodating. I’ll only use Turo for car rentals. Only 1 time a host cancelled on me twice and a customer service agent helped me find another similar car and even gave me a discount so I don’t spend more than the original car I booked.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2023

    John ** was very nice, friendly and helpful. The car was clean, fun to drive, economical and in good condition. Now I know who to call when I come to visit my family again and rent a car from John. It’s good to know that you can trust people when you are away from home, and I feel like that about John. Thank you John.

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    Staff

    Reviewed Oct. 22, 2023

    Everything went great from the beginning. Never used Turo before and Stephen made Instructions very easy to follow. The car was amazing!!! Made the out of town trip very comfortable. The car was clean and the XM radio made the experience that much better. Considering buying a VW Atlas pretty soon, so the car was perfect!!! Thanks.

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    StaffEase of Use

    Reviewed Oct. 22, 2023

    Fabulous car, extremely clean, drives like a dream and is obviously well taken care of inside and out. James was easy to contact when we had questions about my husband driving as well as I. He was very polite, respectful and very eager to assist us in any way that we needed. The Turo site was very easy to use and register for. We’re exceptionally happy with both Turo and James and will be using both again when we’re in need of a rental car. Thank you!

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 22, 2023

    Trying to rent a car for a couple of days while visiting friends, Turo saved me a trip out to Logan airport and was half the cost of the national chains. I was able to rent a brand new car, full tank, very clean. And the owner was highly responsive. It was my first time and he helped me through the booking process, even helped me get in a little bit early!

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    PriceStaff

    Reviewed Oct. 22, 2023

    Renting the Tesla in Phoenix from Cody L. was easy, efficient and cost effective for our trip to Sedona. The vehicle was in great condition and a pleasure to drive. Cody was very responsive and helpful.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2023

    Everyone has been amazing. It is a convenient app. For people who travel for work and family. I have used Turo from Alaska, Seattle and Virginia and have met great people with very well kept cars with great communication skills. Thanks to all the folks who have let me use their vehicles. You all have been extraordinary!!

    Thanks,

    George

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 22, 2023

    The whole experience was very good. Great communication, no wait time, fast responses. Will book again. Love this app. Will definitely definitely use again. The host was very reliable, quick responses. I felt very comfortable. I even extended my rental and it was well well worth it. I am currently in need of a car because my permanent transportation gave out on me so this app has really, really helped out my life as far as my daily activities.

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    PriceStaffRates

    Reviewed Oct. 22, 2023

    EJ provided an excellent vehicle for my visit back home. The car looked great, ran great, and provided the customer the swagger he was looking for on such a special occasion. The price was reasonable and EJ went out of his way to make sure the trip went smooth. I highly recommend his vehicles.

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    Punctuality & Speed

    Reviewed Oct. 22, 2023

    We had such an easy time with this vehicle..We Definitely would use them again...Very easy to work with and very reliable. Thank you again. Anytime we had a question they were so quick to answer us. Didn't have to wait in a long line to pick the vehicle hassle-free. Thanks for making our trip so easy!

    Susan

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    Staff

    Reviewed Oct. 22, 2023

    This was amazing. Stinel was accommodating and the car perfect. It was so much easier and I loved paying upfront. We even had to change the drop off time. Again no issues. This is a great concept…Five stars.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 22, 2023

    Loved this way to rent a car for 2 days. More than 1/2 the cost of using a car rental agency by the airport. The owner delivered the car to the airport hotel I was staying at and I was able to drop it off there. The host was responsive, answering messages promptly.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2023

    I would highly recommend Grizzly Bear Rentals. Their communication and their service was outstanding. The vehicle was in great shape. Pick up and drop off were very easy and the vehicle ran very well and was clean. We were allowed 200 miles per day which was more than enough to address our needs.

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    Sales & MarketingOnline & AppStaff

    Reviewed Oct. 22, 2023

    Rental Lexus suv thru Turo app was great from start to finish! The car owner was so helpful, patient and respectful. Richard was the owner and couldn’t have been kinder. He went over the car's features at my request. He helped me set up GPS. I felt safe and will use the app again.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2023

    Vehicle was very clean and neat. Picking up and dropping off was easy. Vehicle owner was polite and understanding. And vehicle was reliable. Yes I would recommend my friends. Communication was good, everyone on the same page. There was no issues with the truck. Making my reservations was simple and easy also. Good mileage too.

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    Reviewed Oct. 22, 2023

    Our plane was due to land at 2am when all rental car counters are closed at the airport. Turo made it possible to pick up our car at any time. It was also very convenient to park and go directly to our plane for boarding rather than having to go back to the rental counter to turn in keys. All around a great experience.

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    PricePunctuality & Speed

    Reviewed Oct. 22, 2023

    This is such an incredible option for getting the perfect vehicle for travel in a new location or at home. I’m so glad this app exists. I am not a fan of the other rental car companies and they cost way more. This was affordable and the car I got was perfect for what I needed and it was luxurious. I can’t wait for my next trip!!!

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    Punctuality & Speed

    Reviewed Oct. 22, 2023

    I enjoy using Turo for my rental car needs. No long lines. Seamless operation. Only disadvantage is when an owner has a vehicle listed for rent but later declines for some reason (needing service). Other than that. Turo is awesome. I thoroughly love using Turo & will continue for all my rental car needs.

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    Customer Service

    Reviewed Oct. 22, 2023

    The rental was smooth from beginning to end. Great communication and an awesome car. It was a little frustrating spending $25 plus tip to go five miles to and from the airport but overall it was a good experience.

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    Reviewed Oct. 22, 2023

    This was my first time using Turo and I will have to say, I'm glad I made the choice to use it. The experience was easy and painless. The vehicle choices are great and should fulfill anyone's needs during their travel adventures. I will definitely be using Turo again in the future! No more going through big box brand companies for me. Thanks Turo for a great experience!

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    Reviewed Oct. 22, 2023

    Lucas provided us with a 2017 Kia Sedona van, (perfect for family trips) and the van was immaculate. I have nothing to complain about and have only praise to give. This was my first ever Turo trip and this experience will make me search Turo before any other rental agency. Thank you Lucas for the vehicle and thank you for everything you did for me.

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    Customer Service

    Reviewed Oct. 22, 2023

    Experience was great. Host was easy to get in touch with and responded to any concerns I had. Car was easy to find and no problems getting into the car. I would definitely recommend to family and friends. I found out about Turo though family and was skeptical but now won't go no other way.

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    TechStaff

    Reviewed Oct. 22, 2023

    My experience was great. The ride was great The Host was very professional and also patient. I didn't know how to download an app and he came out his way to come help me. I really appreciate that. I definitely will be using your services again. Thank you so much.

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    PriceRefunds & PayoutsStaff

    Reviewed Oct. 22, 2023

    I liked the vehicle and had no issues with the renter. Until I went out of my way to fill it up before returning it as expected. But, still was charged a gas reimbursement amount of $25. Don't understand why. I filled it up until the pump shut off due to the gas reaching the pump nozzle. But, it is what it is.

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    PricePunctuality & Speed

    Reviewed Oct. 22, 2023

    Good but wasn’t clear with changes on other cars confirmed prior including mileage and charges. They would be free for drop off or mileage would go down even though filters clarified. Even changes with same vehicles. Also waited a bit for pick up. Wasn’t as seamless as expected but overall ok.

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    PriceRates

    Reviewed Oct. 22, 2023

    I had never heard of Turo until a friend suggested I try it for my upcoming trip. I found the prices and selection of cars very appealing. I will definitely be using Turo again for my next trip. My host left very clear instructions and answered any questions I had.

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    Price

    Reviewed Oct. 21, 2023

    I fell in love with the ease of this app. This was the best way to get access to a rental without all the red tape and having to pay an extremely expensive fee. I will definitely be using Turo again and again. I will definitely recommend Turo to anyone needing a rental without the hassle.

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    Reviewed Oct. 21, 2023

    This was my first time using TURO. The experience was great. The pick up and drop off process was much easier than I thought it would be. My wife and I spent the afternoon in Miami driving a convertible Porsche 911. My dream car. We loved every minute of it. I would highly recommend TURO!!!

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    Customer ServiceStaff

    Reviewed Oct. 21, 2023

    We had a great experience. The host was very helpful and responsive. If we had any questions she would respond immediately. The car was very clean and ran great. We would definitely use our host again for a rental. We would recommend TURO to our friends and family. Thank you!

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    Sales & MarketingRates

    Reviewed Oct. 21, 2023

    When renting with Turo I always have a good experience but the Turo rate is very high, in addition to not offering any future discounts on rentals. No customer appreciation or anything makes you second guess if you’re really getting a deal. There should be some type of incentive program or if you rent frequently your Turo rate goes down to 50% of the rental instead of 100%.

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    Sales & MarketingOnline & AppRates

    Reviewed Oct. 21, 2023

    Our first Turo experience went well!! We got a safe vehicle from a highly rated host and his rating proved correct. Both the app and online process was smooth. Overall, it was a much better experience than renting a car so we'll use it next time the need arises. Thanks Turo.

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    StaffRates

    Reviewed Oct. 21, 2023

    The trip and vehicle selection was awesome. The car owner was really helpful and Turo support center was equally helpful. I would definitely recommend Turo to others and would like to connect with same owner again. Turo app helps in choosing the right vehicle with minimum rates and their help center is available 24/7 in case of emergency.

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    Staff

    Reviewed Oct. 21, 2023

    The car we rented was amazing, he was amazing, unfortunately Turo is a greedy rip off at a fee of 169$ on a 240$ car rental. I will NEVER USE THEM. Also as a travel agent, I will not book my clients through them. I discourage you and anyone to go to another company immediately. This isn't for the small business owner at all.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 21, 2023

    First experience with Turo and it was wonderful. No waiting in lines, great communication from out host. Easy pick up and drop off, and a great car! Got a much nicer car for the money than you will at the big companies! Will surely use Turo on future trips! Highly recommended for renting your next car.

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    Sales & MarketingPriceRates

    Reviewed Oct. 21, 2023

    Value is an amalgamation of a variety of dimensions, one of which is cost. In order for me to look to this service to represent a value and warrant repeated use, the price needs to come down, as well as the ancillary cost, e.g., pickup location, and the adoption of a loyalty program that results in free rentals must be adopted, else this will just be a novelty opportunity.

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    PriceRates

    Reviewed Oct. 21, 2023

    This was my first time using Turo and Jorge made it a GREAT experience!! Easy to work with, reasonably priced, very happy and will use Turo again! The only downside was what Turo charges as a trip fee. Would have been nice to compute that into the cost before checkout.

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    Reviewed Oct. 21, 2023

    Our host was so accommodating that I can’t put it into words. Car was in great shape and extremely clean. Absolutely no mechanical problems whatsoever. I highly recommend renting this crossover. The host answered my messages within 1 minute of sending them, every time. We flew in at midnight and the Mercedes was extremely easy to find.

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    Reviewed Oct. 21, 2023

    My boyfriend and I rented from this lovely host, for a trip to Sedona for my best friends wedding! Best experience!! Couldn’t have asked for a more comfortable, fun, and easy ride. The host gave very clear and simple instructions for pick up and drop off. After missing our first flight, this experience made our trip even better!

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    Reviewed Oct. 21, 2023

    The process is very simple and easy. The peoples are easy to communicate with. I would recommend my friends and family members to this website in the future I will be back if I ever need to get another ride. If knew this website assisted I would have to been on here to save money and time without all the paperwork and hassle from the car rentals places.

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    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed Oct. 21, 2023

    This was my second time using turo, it’s easy and fairly affordable. The communication was valuable. I appreciate the amount of options there are for a smaller town like mine. Thanks to Rabih for a well running, clean vehicle. I will absolutely use the app again in the future. Would recommend to anyone.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com