Turo Reviews

Went very smooth and Dave had a very clean car as shown. Dave gave great directions and I will use Turo again. Picking it up and returning the vehicle was easy. I like picture idea of taking pictures when you get the vehicle and dropping it off.

The host was great to deal with and the car was maintained well. Great communication! There were no problem and I will rent from this host again. He was attentive to my experience being great! This was so much better than a rental car company. The price was excellent and I even asked to extend the time a few hours with no problem. What a great experience. Thank you.

I had a great experience with CeCe and her super clean BMW 5 series! I definitely recommend it to anyone looking to have a pleasant time and luxury experience. During my stay, I had to extend my reservation twice due to an unexpected situation, and CeCe was very helpful in helping me with the changes and made my trip so much easier. This is my third time using this App, and I was impressed.

Everything was great except I received a picture of the van ahead of time with a different license plate. When we arrived in the parking lot there was a van but not the same license plate. I texted the owner and he said that was the van. Everything else was great!

Since I’ve been using the Turo app, it has been a awesome experience. They are very reliable and also very accommodating to your needs or if there is a problem which honestly I haven’t had an issue with since I have been renting!!! Definitely I’ve referred the Turo app to all of my friends and family!!!!

It was a horrible experience and the only reason I’m still using y'all is because I don’t have a car right now. The fact that someone had to change out my car 3 times and I was late to everything because of all the car troubles. I asked for a refund and I had to beg y'all only to say that y'all would give me one day back. After all the money I spent and time, I definitely should’ve gotten a full refund and the fact that I had to beg because original y'all were trying to only give me $50 back when I paid $300 for that trip and $130 on someone to come fix it because it broke down at work is crazy.

I wish I'd heard of Turo sooner. This made traveling with a toddler so much easier and therein improved the quality of the trip. It was wonderful to get picked up curbside and the hosts were communicative and friendly. The car was pristine, nicer than typical rental cars, and to not have to deal with a shuttle or long lines was a dream. I will happily use Turo again!

Thank you to the host for having our car at the airport waiting for us. It was easy, car was clean and just made our trip to Orlando that much more easy to get around in our own transportation. Will highly recommend my host. Thanks again. Everything was simple, have everything touches from check in to check out was very convenient.

Turo is one of the most one-sided platforms for car rentals. I opened an account around 4-5 months ago, optimistic that this could be a nice way to make a few extra bucks on the side. After renting my car out ~20 times, I achieved All-Star Host in early January 2024. Achieving All-Star Host status didn't come easy as there were a few instances that made me question continuing to rent my car out through Turo. A few reasons are:

I am becoming a huge fan of Turo. Not only is the service proving to be more reliable than traditional car rental agencies, it's also more efficient. I do wish however that the app would save photos of regular users (like myself) holding their licenses so we don't have to repeat this step every time. But that's a minor quibble. The app is great and the service is life-changing.

I’ve had two wonderful trips, I have no complaints whatsoever. My second trip with Kate will end sooner than expected, I reserved the car until Sunday Morning but my car will be ready Friday so I will end my trip early, I will continue to deal with Kate, I enjoyed her cars.

It was easy to pick up. They stayed in communication with me even before my trip began. They answered my questions quickly. We had no issues or problems. We definitely will rent again. I would probably rent a better car next time, however we did not have a problem with the car. The car was good on gas. Location of car was convenient for us after landing at the airport.

The vehicle was clean and in excellent condition. It drove well and there were no mechanical issues. The pick-up and drop-off processes at the airport were very easy. All communications with the vehicle owner were prompt and clear. I would not hesitate to rent this vehicle again in the future and would recommend renting it to others.

Needed to use vehicle for taking my granddaughter to campus. The whole process was easy. The owner was very good and gave clear directions. Overall experience was awesome and I will do again and recommend this service to friends. The car was clean and smelled very good. Driving the vehicle was a pleasure.

Communication was quick and easy, car was new, nice and well maintained. Very convenient pickup and drop off at the airport. Car worked great for our group. Our flight home was canceled due to weather and pushed forward a day and the owner of the car responded immediately and approved our extension of the trip.

The guest crashed my car on December 31st, and it should have taken 2 business days to hear back from the claims department. So far, I don't know where my car is, if it will be repaired or when. I need an answer about it. Any attorneys around?

I have had amazing experience every time that I have used Turo. Everything from picking the cars to dealing with the owners has been super easy. Each car that I have rented has been exactly how it has been photographed. This is so much better than renting a car and so stress-free. I would most definitely recommend this to friends and family.

Great trip, vehicle was as described and very clean. Good communication and overall was an A+ experience! Vehicle pickup was great and was exactly where it was suppose to be. Drop off was quick and easy in terminal. I would highly recommend using the TURO app and using Jay as your host.

The owners of the vehicle were extremely responsive and helpful through the whole process. The vehicle had no issues and was GREAT on gas. We even left something in the car and the owner mailed it back to us the next day. I will use Turo again for sure! Thanks so much!

They communicated effectively. Always responded in a timely manner. The vehicle was still new and perfect for my trip since it was cold and rainy. He allowed me to drop it off a few hours early, I got back a bit earlier than I expected. All good on this end, thanks again.

The Mitsubishi Outlander was great. A true gas sipper and the 4-wheel-drive came in very useful during the snow storms we had while there. Sydney was very responsive answering any questions we had about the car or the pickup and return processes. Definitely recommend renting from Sydney! We spent just $18.00 to fill up the gas tank before returning the car, and literally drove it all 4 days that we were there!

I’m much rather prefer Turo to any rental car company since you actually know what car you’re able to get and the options are virtually limitless. The ease of use is unmatched. The car I ended up booking I liked so much. I’m honestly looking at buying one now. LOL.

Turo was great to use during the week my car was at the mechanics! Pick up was easy and adding on an extra day was easy as well since it was needed. The owner had a car wash membership so it was convenient to get the car back to them the way it was given! Definitely would recommend using Turo.

This app has been the most amazing thing that has happened. Easy to use and navigate especially if you're looking for a last min rental. Turo have made it possible. Also most of the host have great communication with you during your whole process. Friendly and the host I've had so far have been very respectful.

Great host! I would definitely book again! The car was very very very clean and was perfect for my vacation to San Diego! The host was very responsive and made this a seamless process! I would definitely recommend this to friends and family when they visit. Great job on such great customer service!

These charges should have been documented immediately and wasn’t. I had a now ex take the truck from me. I tried to fix the problem and yes he helped but instead of telling me it was weeks after. So ya I’ll take my responsibility but his handling of it not good. It could have easily been the client after me too! But like I said I didn’t drive it to be like that and I thought we could handle this.

So glad this app existed. Much better than a rental service. The hosts on this app have been very accommodating and goes above and beyond for customers like me. I like the fact that there are no deposit held for a rental and it offers long term rentals for affordable pricing.

This was my first time with Turo and it was extremely easy. I had a good car and I had no issues so I will definitely use this app. Again thank you so much. The app is very easy to use. It’s user-friendly. When I went to pick up the car they took a picture of my license. The customer service was very good. The office was very clean. I examine the car inside and out. Everything looked great.

I have been using Turo for some time now as well as paying the highest prices ever! My last experience was horrible. I booked a car from a scam artist that put me in a car that would not accelerate in traffic. I decided to put my hazards on every time I went into to traffic to avoid being rear ended. Instead of fuss about it. When I returned the vehicle I was lied to and the host stated that she was doing a drop off and couldn’t meet me. The next day I was charged $150 for smoking in the vehicle which had a horrible smell when I picked the car up. I refuse to pay for something I didn’t do so there goes my business. The guests aren’t protected just the host, no assurance that the car you are booking is even safe to be on the road. Not to mention they believe more that I smoked in a car I didn’t than the actual safety of the vehicle. Removed the blue tape from the passenger door handle. Afraid the car would fall apart.

Everything was amazing with the vehicle and the owner communication. The only reason for 4 stars was the airport parking fee. I'd rather the car be delivery closer to my flight arrival so I don't have to pay at $20 flat rate, as the vehicle sat there all day, unused.

The site was easy to navigate and easy to find just what we were looking for. The host met us at the airport, gave us some quick instructions and was always available for questions and suggestions. The vehicle was perfect for our needs and was spotless. We will be using Turo many times in the future.

Literally it has been the best experience so far. Turo is most definitely the wave of the future. When I buy my next car I’m thinking about using Turo as an extra source of income. Every person I’ve rented thru has been nothing but amazing. Thanks Turo. You rock. Warm regards, Jonathan **

Everything went great from the communication to pick up. Also the car was great. Clean. I would recommend Eugene to any friend that needs a rental car. Always a great experience when I book with Turo. It’s always smooth and easy. Never a hassle like these big rental companies. Will be renting again soon.

Service was great, vehicle was perfect for snow conditions and in great shape. My flight out was changed and delivered vehicle 2 hours later than I planned. Turo is trying to charge me $98 late fee. The daily rental is only $60. I can only assume the owner reached out to Turo for this charge.

Kemal and Kenneth were very accommodating hosts! The car was incredible! I rented it for my daughter 13th birthday. She's a car nut like her daddy, and specifically has an infinity for Corvettes! I rented this and picked her up at school with it on Friday and enjoyed the car with both of my daughters and wife for the weekend. The car was clean, in fantastic shape, and pick up and drop off was a breeze! I would highly recommend Kemal and his cohost Kenneth to anyone in the area or traveling to Jax Airport.

It was a great experience for my first time using Turo. I didn’t know that the guys I was talking to would be that understanding and helpful. I will definitely use them again. I think they need 6 stars if it’s up to me. The truck where they said it would be and great directions to get to the vehicle. Made it easy to put the code in the get the keys. Very simple directions

Great experience. Great car. Great host. Raymond was an excellent host. He made everything super easy and convenient. He even gave us a full tutorial on how to drive a Tesla since it was our first time. This was our second time using Turo and we will use it again.

Excellent service with Loi. She was awesome explaining things as a first time Turo user. She was flexible and gave great instructions. Very nice price. Better than rental cars. Had a great variety of vehicles to choose from. Reliable vehicle. My friend is using Turo for the same Pilot in a couple months. I will definitely use Turo again. I have discussed Turo with multiple friends since I’ve used it.

I have been enjoying renting from Turo. Up until today it’s saying my account has been restricted but no one can give me information as in to why it’s been restricted. So if someone could get back with me regarding this matter it would be very helpful. I have listed my telephone number, name as well as email for contact information.

Getting the vehicle was easy but yet smooth and the vehicle had no issues. Had a great experience overall and no difficulties at any point. Would definitely recommend getting another vehicle. The host was very helpful and very responsive and respectful. First time using Turo and was simple, easy and straight to the point.

Over all is the second time I use the app and all good, the car and the owner 5 star. It was a 2014. But in very good shape and did what it was supposed to do. I don’t like the idea of contactless. But it seems to be común, I will prefer to have a chat with the owner.

Host are very professional. Cars are always clean. Great communication as well as punctuality. It’s so easy to rent a vehicle from TURO! Never a hassle. Easy app maneuvering. Most vehicles are always available. You can also use a bank card if you prefer not to use a credit card.

Friendly and very knowledgeable staff. The car was clean and drove nicely. Good gas mileage. I will use them again. They were located close to the house. Accepted my circumstances of having had a house fire losing everything and only having a copy of my driver's license. Company very cooperative.

Although the trip was fine after drop off the host claimed that the car was late which it wasn’t. He then claimed the car smelled of weed which I don’t even smoke period. He then posted HOURS LATER old photos of what appeared to be green substance throughout the car and a shell casing. I’m a nurse and I even explained that to him as to why I was having my stepson who is a ** man drop the car off due to my work schedule that day. I have never experienced this kind of situation before Which I feel is where the smoking and photos were made for. I filled the tank to full and he claimed it was on half, the car was vacuumed and clean and he claimed it wasn’t. Racism was definitely a factor in this case and not because of me but for my stepson. He wasn’t even there for the pick up of the car. He left the keys in the center armrest.

My experience was my first and I will definitely use it again. My host was excellent responding back within hrs and making sure every question was answered and that my experience was great. Clean excellent customer service and very easy app to use. The pick up was easy…. During the process Turo made sure I was okay and that someone was available every step of the way.

Renting from Cody was a great experience. Good communication, clean car, everything as described. I had a couple issues because it was my first time driving a Tesla, and they were quick to respond and very helpful. Would highly recommend. If you’ve never driven a Tesla, renting one from these guys would be a good place to start. Super fun car to drive and very safe.

We rented a Jeep through Turo for our stay on the island of Oahu in Hawaii! The host told us exactly where to pick the vehicle up and the Jeep was as expected! The whole experience was a breeze and our host was just a message away if we needed him! Will definitely use Turo again when traveling!

My truck was so easy to access and drop off. It was clean and I will absolutely use this platform again if I ever need another rental car. The owner was super nice and responded super quickly. For being able to get a super nice truck it was very cost-effective versus rental car, companies, and the opportunity of not having to talk to anyone for pick up and drop off was so convenient.

First time users - Great experience! Traveled from NJ to TX for a wedding. Car was at the airport when we arrived. Easy to pick up and drop off. Friendly host, easy to communicate with. Economical and convenient way to travel! 5 stars! I would highly recommend and will definitely use again!

The vehicle was in the location that was accurately described. Instructions were very clear, and the car was clean and ready for use. Car was reliable and exactly as described. Would reserve again and highly recommend. Entire trip went without a flaw, which exceeded expectations. Can’t say enough good about the experience.

My ONLY real issue are the times designated for drop off and pick up when booking. Normally this is a best guess and as the trip happens those may need to slide an hour or so. Too bad this caused an extra charge ($40) in this case moving drop off from 10 am to 1130 am. Flights change and schedules change. Thanks. RT

Very professional and precise, very good operating vehicle. Very quick to respond to any questions or concerns that I had. Would definitely rent from Ana again! She has a great selection of vehicles to choose from and I would recommend anyone to rent from her. Also great location which is very easy to find. Just simply the best!!

The host was very responsive and the vehicle was clean. Getting the vehicle and returning was a breeze. The directions were clear. My first experience with Turo has me saying Enterprise who? I will be definitely renting thru Turo again and this host! I appreciate the constant communication. I was even offered to extend my rental. I appreciate everything.

Mahalo to Lucky Joy!! Made our last minute trip great with a great vehicle, despite minor dents it made our trip to our ‘ohana more worthwhile and it was a great refresher!! Also they took us to the airport, and our driver was very pleasant !!! Definitely will recommend Lucky Joy to people who need a car, will refer to Lucky Joy!!! 10/10!!!!!!

I found the app was easy to use both to find a car and to book/use throughout my trip. The reviews were helpful in determining which car/host to work with. I was happy with the number of cars to chose from and the pricing seems fair with no hidden fees. I can’t wait to book another car/trip.

Rolled up unwittingly to an Oscar pre party after the “Rock” and I don’t think looked too out of place lol. Orange Macan was perfect, would use again! Easy pickup to find near the LAX airport and close to an In-and-out for a quick bite, which is always a plus.

We had a great trip. We had 2 drivers and that was a great benefit. We had enough room for all of us and our luggage. It was nice knowing we had unlimited miles so we felt free to explore the island. This was my 3rd time using Turo and I tell all my friends who are traveling.

My experiences have been the best from the cars I've chosen, to the owners that drop off their cars, to the great shape the cars are in. The website is easy to use, and the value is great. So far everyone has been very responsive and I have not had a bad experience.

Everything was super easy, convenient and a great experience. Highly recommend and will definitely use Turo again in the future. I plan to use on our next vacation in June. Thank you for this great app.

Vlad is a Gracious and Professional Host. I often Rent from his Cars. Have known him to very Prompt with messages and Professional with handling any issues. Had a bad battery issues with last rental. Vlad took care it promptly making it Stress-free & Comforting for me while the issue was Resolved.

This was my first time using Turo. I was really skeptical about it since I have always used Enterprise. But this was a quick trip to stay with family and I wouldn’t be driving much so the idea of spending $500+ was just insane to me. A friend recommended I try this and I honestly will probably never use a commercial rental company again,

Outstanding customer service and a beautiful car. I’ll be sure to use the service again and recommend to anyone. Much better value than regular car rental services.. My girlfriend loved cruising around the Los Angeles area in this convertible. It got great gas mileage, too. I already miss being behind the wheel.

I must admit, first time was a bit unnerving experience. I asked myself, Is it really this convenient? Easy in and out of the airport. No more hassling over the rental car issues. You know, car not available, insurance and car upgrade scams… etc. With Turo, it was a snap. This is a game changer. I recommend Turo to everyone. Once you go with Turo you will not go back to rental cars. I am a frequent traveler and I have always gone with Turo since 2023.

Everything went smoothly, and I highly recommend this rental. Molokai is a relatively remote Hawaiian island, with only one national car rental company, so it was nice to have this alternative. The car was in very good shape, and the pickup and drop off went smoothly. I would certainly rent this vehicle again in the future.

Love this as an option for frequent visits and ease of picking up vehicle. I think this is great option to patronize independent vehicle owners and make it more economical for frequent travelers. Also love the option of being able to pick your vehicle as different trips require different size or style needed.

I feel like the host don’t need to ask for driving license and take a picture of it safe reason. I feel like they just need to look at the app and see to the id. Feel like Turo need to be more strict on that but I love turo. Been good to me.

This was the first time that we used Turo and have become fans! We didn't have to stand in a line to get our car or take a chance on not getting the car that we wanted. We got off the plane, collected our baggage and went outside to wait for the Turo Shuttle. It pulled up about 10 minutes later and took us to a parking lot. We walked right up to our car, collected the key and took off. We did the reverse on the way back. We loved the car, the owner was responsive to any questions and we had a great trip!

I've been using Turo for quite some time now and some of the trips have been good and then there were some that could have been better. I've had to experience hosts cancelling on me just before pick up and it's caused a big inconvenience, but each time I've contacted customer service I would get a representative that would resolve the issue.

Great host and good car! No issues at all with the vehicle, it is just out of the way and decent cab/Uber ride to get there. I had no issues with the vehicle when I got there and used the app to unlock it.

I was delighted to rent from T N T. They were prompt with instructions for p/u and return. Easy to use. Professional. And they take debit cards!!! The location was easy to find with their address on the instructions. The car was silver or gray and had hubcaps on it.

The transportation was great, no problems, very clean and outstanding owner. I would like to rent from again. Thank You for making my experience easy and safe. The van has three rolls of seating and spacious for the whole family to ride. It didn't require a lot of gas stops, great on gas.

I travel a lot to Hawaii and my experience with car rentals have been hit or miss. My sister told me about Turo and decided to check it out. I rented from Janard and it was amazing. He was very helpful and the minivan I rented for my family was amazing (2023 Odyssey Sport - who knew minivans were sporty?). I like the idea that I could pick up the car from the parking garage across the street. The exchange was quick and flawless. Great selection of cars and Janard answered all my questions. Will definitely rent from Turo from now on.

At first was fine but once I returned the car, he charged me twice. I sent 3 messages to him and he never responded back so I tried to disputed and he ended up charging me again for the same thing that he had already charged me few days prior. I wouldn’t recommend him.

Had some trouble locating the car because my host was English second language so some of the directions were unclear. But I found it and it was very smooth from there on out! The car was clean, well maintained and got me where I needed to go and back. I was surprised how easy it was.

This was my first time renting a car with Turo. I found the app very easy to use with a good selection of cars to choose from. The communication with the car’s owner was easy through the app. I recommended Turo to my two nieces who were also on the family cruise and they both found a car to rent for the next day. I will certainly be using Turo again.

In this neck of the woods we had a tropical depression where winds were crazy. I couldn’t drive the van under those conditions, and was charged another day twice as much as I paid before. The gate to get in had homeless people and the entrance was closed during “open hours”.

From the booking, to pick up, to drop off everything was very smooth. This was our first Turo rental and we would definitely prefer this process over the traditional car rental. The fees were incredibly fair and it was so nice dealing with a direct person rather than a company. We will definitely be using Turo again!

Turo is great and fast for when you need to find a vehicle. Business or pleasure you have a great selection and experience. Easy to check in and out. No fuss. It’s amazing. Way better than renting from a major chain.

I've found a platform for the purpose of renting luxury vehicles. My first selection (Audi R8) was compromised through no fault of its owner and I was immediately notified on this matter. An alternate vehicle was selected (Porsche 718 Cayman) and my funds were quickly transferred over. The communication between owner and myself was easy. He kept me to update with the vehicle's information and location. I was referred by a fellow Deputy and was not disappointed. YOU CANNOT BEAT THE VALUE OF THE VEHICLES.

First time using Turo. Was pleasantly surprised at how easy it was to use. Our ride was waiting on us, had quick response when having questions. Excellent service. Would definitely recommend to a friend. The host was very accommodating, easy to reach and provided an excellent car for our trip. Will definitely use this service again.

I was disappointed as it went from an inexpensive impromptu mini vacation to the cost almost doubling from Turo fees & additional insurance. Then when attempting to return it trying to find EV charging stations by googling then discovering they weren't there resulting in being late for return only to find out by being "tardy" I was going to be charged an additional day! I spent a tremendous amount of time learning how to operate an EV. Cheat sheet for basics would have been nice versus the loss of time educating myself. Other than double my original expectations for cost & educating myself it would have been a 5 star!

Turo has three parking lots. We returned the car to Value Park. The host said to leave the key in the Lockbox. When we asked the Host where to find the Lockbox. She said to ask the Attendant of the parking lot. When we dropped off the car in the parking lot (Value Park), there was no Lockbox. When we looked for the Attendant, there was no office open or anyone at the facility to ask about the Lockbox. When we called the Host, she did not answer the call.

The site and app are Easy to use and exactly what I needed. I was in need of two vehicles at two locations for my recent vacay. One had to be AWD or 4x4. The Turo site provided that for me. I knew what I was getting instead of being surprised at the rental counter. Working with the owners was seamless and they responded quickly.

The rental process was quick and easy and I felt as if I had complete customer support and transparency along the way. I will definitely be using Turo over the major carriers in the future. The process was free of any hidden fees and the host was very personable and communicated very well.

Well I’m very shallow to the rental experience. I’m very new to this so I must say I’ve rented 2 times with 2 different vehicles and I have no complaints. The owner Diego is an awesome young man with the utmost respect and I would definitely recommend you all and him. Thank you Turo.

Having never used TURO previously, I wasn't sure what to expect. It was a good experience and mostly convenient. The car was left and dropped off near my scheduled flight arrival and departure airline. The app for taking and submitting pictures was not reliable, we had to re-take photos a couple of times. The car owner or representative was very responsive. We had to cut our trip short and the owner quickly approved our request for adjusting the trip return date and provided great instructions as to how and where to return the car. We even got a credit back on our card without having to inquire. We were very appreciative of that. We will for sure use TURO again.

Great experience with John at HVN airport. Superb airport pickup info on the Turo website. Apparently the only airport in Connecticut that has an agreement to allow Turo to have a presence at their airport. This was my first Turo experience and I had been really concerned about how an airport pickup would work- well it was flawless. I will always check to see what offerings Turo has whenever I rent a car in the future.

I was able to be connected with some really wonderful renters and up till now; I've had a positive experience with Turo. Thank you for making this possible Turo. This was a blessing in disguise. Thank you Turo Team.

Convenient pickup. Friendly owner. Cheaper rates. I plan to use Turo again. The car was fine. It was cheaper than the rental cars that I looked at. Not sure what else I can say but I will probably use this service again.

Max, our premier host, was very accommodating and responsive before, during, and at the end of our Tesla Model Y rental experience. We picked up the vehicle in extremely clean condition and configuring it and exiting the airport parking garage was seamless, with the Turo app. We would definitely rent Teslas from Turo—and Max—again.

Everything went smoothly and Fransico was a great host. Car was as I expected, customer service was exceptional and drop off/pick up were very smooth. Would definitely use this car again. Great price. Great value. Very happy with the entire process. WAY better than using a rental car. If you like easy, this is for you.

Booking with Turo was good. I did have a hard time with my booking because I wanted my husband to be the main driver however I’m the one was making the booking under my name. We had to open a second account under his name to name him as the main driver. It would be simpler if under one account we could name our driver and submit his information.

I would definitely recommend renting off Turo, you don’t have to go through the hassle of needing a credit card or a $300 hold plus the amount of the rental, the most easiest and convenient way of renting, on a scale from 10/10 I give it a 10, I will be renting again.

We had another great experience with Turo. We were given an accurate and detailed instructions on where the vehicle was parked. I have told a number of people about Turo. I reached out to the host a few times and he was very responsive. Just booked with Turo for our next trip.

I’m new to Turo, so I’m speaking as a newbie. The sequence for booking the car was a little counterintuitive. But once I played around with it, it became easier to navigate. I had a very good experience with the car owner - communication and patience were greatly appreciated. I also dealt with customer service via phone. The transaction was smooth and the rep was very helpful. Overall,I’m very happy using Turo and would definitely use them again.

Happy with the app, service and car! Incredible first time experience. I am bias, I enjoy cars and have since I was young! I can’t wait to rent another car with Turo! I will probably rent another Porsche, as I want to purchase one in the future. I enjoyed the selection in vehicle. I’ve saved a few for the next time I rent.

I contacted Turo at least 5 times in regards to numerous issues with my rental (extreme lateness, cleanliness, smell and no gas in the car) - the first rep stated they would factor in the discount and resolve the issue. Over the time frame that didn’t happen. Despite the host offering 15% off the final rental price but nothing to as done. I eventually was offered $50 which is literally an insult for the time frame. I typically rent my cars from Enterprise but after this experience I’m going to consider going back.

Absolutely loved using Turo for my recent trip. Eric was very good at communicating & the process getting & returning the vehicle was a breeze. Even sent pictures of directions to find the car & where to return it. Definitely would book with him again for future trips in Chicago.

Turo has been a Godsend for me. I've had nothing but wonderful hosts that have been so communicative and helpful. The Turo app is very easy to use and I've had no issues finding what I need. Also, I love the convenience of being able to book last minute (which happens often).

Vehicle was already in a warning. The host reach out telling me his vehicle was making noise when it already was making noise when I took off with the vehicle. After drop off he try to tell me he just paid out of pocket to the mechanic. How is that. I just left. You then lie to customers service about a receipt for a charge of a water cleaning in the seat. Never again. Host was horrible. $177.36.

Had an excellent experience renting this vehicle, everyone was very helpful and explained all the different parts and extras on the vehicle in case I wanted to connect my phone. Upon return everything went smooth and will definitely recommend to others! If you’re looking for a great person to rent from I highly recommend these guys. I’m not even from the Virginia area but the directions were on point and very easy to find.

The owner to the vehicle we rented was very Friendly, communication was the Best. Highly Recommend her and the Car was just like the photos. Thank you Turo greatly appreciated. Most part when I needed a vehicle.. First time to rent a vehicle from this App and definitely going back. My son was the one who told me. Once we returned the car the gentleman was very friendly as well.

I had a pleasant experience. The host was very nice and accommodating. The car drove well and got me where I needed to go. It also got good gas mileage. I will be using Turo on any future trips I take and even when I'm at home and need to go out of town.

Madeline is a wonderful host! Her vehicle was in excellent condition and she provided outstanding service. She gave thorough instructions and communicated well with a first time renter. I especially appreciated her quick response to all of my texts! I would definitely recommend Madeline and Turo to anyone! Great experience!

Our first time using this app for renting a vehicle on a family vacation. The experience is so different than renting a car rental from an agency. The Host from beginning to end was outstanding through all forms of communication. No waiting in line to have a vehicle selected, because in advance you already know what kind of vehicle you have rented and not receiving something similar. The ease of pickup and returning of vehicle is by far easier than a car rental place. I will definitely choose using Turo as our vehicle rental when going on vacation.

We had a fantastic experience with our latest trip! The car was easy to find and directions were very clear on next steps! I felt as though the experience was great overall due to the directions, communication about the rental process, and reminders to reach out if I needed anything or had questions.

Renting through Turo was so easy and cheaper than other rental cars. We enjoyed the car we rented, it was clean, and ran great. The car owner was nice and accommodating. We will definitely be recommending Turo to others in the future, as well as continuing to use it ourselves.

Good to have a reasonable vehicle that was clean, and although older, got the job done! Traditional rental car companies don't let you know what you are going to get. We needed space for 7 and were happy to ensure we would have it in this vehicle. It's a little older but gets the job done!

It’s been great using Turo as a rental service. Has always been professional. Has always been prompt, on time and have answer most questions. Has always been available to respond and have had competitive rates. Turo has always reached out to see how things are going with the rental also. The host has really been easy to work with and if there are any problems they’ve always taken care of the customer. When have any relationship with the customers it has been outstanding.

Renting Hamza’s Ford Fusion was a breeze. Easy pickup and return. It was very easy to find and ride the shuttle to the parking lot where the car was located. Great gas mileage with this beautiful hybrid car. Very clean and well maintained. I would gladly rent from Hamza again!

This was a great car and the owner made it an easy process. Best rental yet! Clean and full of gas. Car ran great and had all of the options. I would recommend this car, service and owner to family and friends. Just remember to fill up with premium gas but it's well worth it.

Fantastic way to get a car!! Knew right where to find it at RSW thanks to all the info from Curtis. Nice to “test drive” a vehicle; I may be interested in buying a similar model in a few month's time. Dropped it off in basically the same place I originally picked it. This whole thing was first mentioned by my daughter who apparently has used it on her various business trips.

Liked the ease of use. Website works great. Fees are only thing I thought were somewhat high. Overall the experience was good and great car selections. The availability of vehicles and times are awesome. Should be more clear for the gas fill charge options. Really would like more disclosure on tracking of vehicle. Like as if they are being tracked per host. Vehicle being tracked was supposed to be disclosed but not disclosed on this vehicle that I could find. My child seen it show up on his phone while in car asked questions. Not much of a worry but just a little strange.

The car was nice, very clean, the gas tank was full, and the hosts were sweet, very helpful, and everything went fine without a hitch. I would definitely rent from them again! Overall, it was a very pleasant experience. The Turo daily price is pretty high, in my opinion.

I was somewhat skeptical of using Turo, but talked to some friends and said they had a great experience so we decided to give it a try. My friends were right. It was a great experience start to finish. It was very easy to communicate the arrangements. The truck was excellent. Will do it again.

The host was great and reasonable to accommodate me because of the error Turo made by having it as if I was already in progress on the trip and even was ok with me running late. She was understanding. I’m now being charged and even she said I shouldn’t have been. I was told almost a week ago I would receive a call back from Turo and have yet to.

Dissatisfied 1st time GUEST w Turo in-app and desktop online website versions due to lack or none there of guest benefits and offers but mostly unclear additional fees, emphasizing the lack of transparency and difficulty in seeking clarification from Turo. I felt negatively impacted, particularly when renting a car locally on short notice.

This app is a great experience and a helpful one to have if you are suddenly left without a vehicle. Great people and great cars on here also and at a very decent price for anybody that needs good service. Would love to see more cars available on the app and a wider range of vehicles.

Fady offered a great service with renting his car. He was kind and professional. I had a great experience. Thank you! The care I used was comfortable and drove well. It was easy to pick up and drop off at his home. Thanks. The Turo reminders and responses were great. Fady, the host was available too if I needed any assistance with his car.

I just want to let you know that I found the Turo customer service to be less than ideal. I am a professional and needed to work. I wanted my wife to pick up the car. She became a driver with an account but could not switch the reservation without canceling. I ended up working around it but found the ability to make changes harder than it needed to be.

I’ve rented from my favorite Turo host 3 different times. He’s a very good host. He responds quickly and always one message away when you need assistance. My first experience was back in November, she was also a good host!! I love turo. Easy rental, easy pickup, no hassle. Always my go to when I have to take a trip.

The entire experience was excellent as always. Due to a Flight cancellation, I required an extra day. Jefferson was very accommodating and easily made that happen. Vehicle is always delivered on time and in great condition. The price is eco for the quality of vehicles avail with a very good selection. Would highly recommend renting with Jefferson.

I rented two vehicles and by third one the trip charges were the same as the car I was renting. It was like paying for two. I wish there was a standard trip charge without constantly changing the trip charges or at least give a discount on the 3 rental.

I liked the wide range of vehicles and best processes in market. The condition of the GMC Yukon XL I drove was at its best. I drove up to Yosemite and the I wouldn’t have done that smooth ride if it was not for the this specific vehicle. I will make sure to use TURO every time I need a rental. I truly recommend this to others.

The host was real nice with all the questions I had for being a first-time user. The car was beautiful. It was a smooth trip for us. The communication with the host was smooth. I love the accommodation they made due to minor emergency that came up. I will using the app again and the host we planned with.

I was grossly overcharged for a rental. It should have been 32.00 a day and I was charged 59.00. Turo refers he to the host, the host tells me I need to talk to Turo, between them nothing happens and I get screwed. I wouldn’t have paid 59.00 for that car ever. Hope word of mouth advertising is not what is depended on because you won’t get anything higher than a 0-zero from me.

Everything went well. I should have looked more closely at the fee structure. My rental was charged per day, which was the initial quote. But then added on a per-mile charge that ultimately increased the final cost by 60%. This made my trip hundreds of dollars more expensive than the traditional rental companies like Budget and Enterprise.

Great efficiency and excellent service. The host was great at communication and very flexible. Having a car with plenty of room for two of us was great. We could be independent with our own transportation. I would recommend Turo to family and friends. Definitely cheaper than rental car companies. Thanks so much!!!

I enjoyed the vehicle through out reservation…I had the car for at least a month. The price is getting outrageous and becoming to expensive. $800 for 12 days is crazy to me and the car was only $30 a day. I wish it would be a little bit more cheaper.

Fantastic first-time experience. Desert ** had Excellent communication and was always so quick to respond. The car was 3 steps up from what is typical rental at a large agency and the price was half of that. 10/10 would recommend Desert ** in Phoenix area and Turo in general!

No more waiting in long lines at the rental agencies and going thru the upsells! This is Magic. I am converted to a loyal Turo customer. Thanks mainly in part to the excellent service from GAR whom I rented my car. The communication was on point. The car was clean, fueled up and reliable.

The discount and the cars near from me. The cars are good and very cheap. The Turo app are easy to find the car and a lot of choices, the host are very responsive for questions and easy to make the deal. The cars are very clean and very maintan, nice to drive, I really appreciate the Turo app. It helps a lot for me.

We really enjoyed the size and comfort of the Chevrolet Suburban. The vehicle was clean and well maintained. The vehicle performed well during the icy winter conditions throughout the trip. The allocated 1,000 miles was enough to get us to our destination and travel around the area for our activities. I would rent this vehicle again if in the area of Denver, CO.

Just wanted to say that I am very pleased with Turo with the experiences I have had. There have been a couple of hiccups along the way, namely with check-ins at times, but overall, the experiences have been very good. The hosts have been very helpful when needed as well. I do have a suggestion. If one rents from a host more than once, they only have to upload the license/selfie picture the initial time. I am not sure why each time you rent from the same host this has to be done. I am glad it can be done before the trip begins, but still, it's an extra step that does not need to be repeated each time you might rent from the same host. Also it would be nice to have more discounts available for us frequent renters. Overall, though, Turo is a great service!

I had a great experience with the vehicle, the app. Everything was great. Until I got a notification stating there was damage to the vehicle that was supposedly done by my party. In fact the damage was there prior to us receiving the vehicle. The arm rest was up. When we lowered it to use it, it was damaged and unfortunately we couldn't put it back up.

Turo is the best. I would recommend to anyone looking to rent and I will be using anytime I travel anywhere. My host was incredible as well. I am so glad I found this service as opposed to enterprise or other ones like it. It's much easier to use and definitely much cheaper.

Made renting a car at the airport superior to waiting for a shuttle to take you to a far away lot waiting in line and hoping you get what you ordered. Car is located right in parking garage and ready and easy to pick up and drop off. I will always search Turo before using another car rental again.

I enjoy the help in renting from Turo. Some cars are not listed correctly as far as suspension wise but they run and work so not too much of a issue. But this is very convenient for me. So once again thank you turo. It's really been helpful since my car got hit.

Awesommmme, it was a great experience and great communication. Easy access to the vehicle. It was really a blessing to me and my family to make this very successful and make the kids very very very happy. Also very nice vehicle, makes me think about trying to get one. Very consist comforters, the kids really loved it and so did I.

I actually wanted to put 4.5 stars, since the driver doesn't seem too interested in picking up the spare key off me.... Also they didn't give me a good review despite buying them a replacement key. :/ Regardless, experience was good overall and they dropped the car off at my home. It was easy to extend the reservation for an additional amount of hours/days.

Great app!! Easy to use! Contactless Pick up and drop off went smooth!! The car was super clean and fun to drive!! Definitely would recommend trying out!! I prefer this app over conventional rental car place!! Much better selection of cars! You can choose exactly what vehicle you want to make your trip that much more enjoyable!

My trip was canceled by the original host the day I was supposed to pick the vehicle up. Turo, rescheduled me with another host with a 3 hour window. That host usually requires a 48 hour notice for renting his vehicle, so he had to cancel as well. I may need another rental next week, but I'm a little hesitant after this past experience.

I flew out for vacation recently, and it was my first time being somewhere without my own car in probably 20 years. I use apps to stay in people's homes, so I figured why not try out one to use someone's car instead of renting from the "big" companies. Everything was really smooth from start to finish. There was a great selection of vehicles, it was really easy to know if the car I wanted was available for my trip or not, and communication from my host was awesome. I would definitely use Turo again on my future trips when I find myself without a car.

We rented a newer suv, Kia Telluride, for substantially less than any of the big companies. The downside, the vehicle did need some maintenance and relying on the renter to clean the vehicle is a little odd. I don’t clean my hotel room, restaurant table, or Airbnb upon departure. Other than that I will use Turo again.

Efficient and good value. The times I called customer service they were available. The owner was very responsive to our texts. We called hi as soon as we landed in Phoenix because the app was not showing the exact location of the car. That’s the only thing that was confusing and it was a good thing the owner answered his phone.

Paula was awesome to rent from. The price was fair and she gave accurate description of her van. Our family of 6 were comfortable for our self guided tours on Oahu. A friend recommended Turo and I was hesitant. It was my first Turo rental. I’ll use Turo again and recommend it to friends!

This trip was okay but after I was charged a smoking fee I was really upset. My host took pictures under the seat after to make it look like somebody was smoking but if you look at the pictures he took before giving it to me he never took any of those pictures so it really has me thinking that they are trying to charge me for no reason when I don’t even smoke.

The APP is well structured and easy to use. The return was also very easy, with no unexpected issues or problems. This was my first time using this APP and I was very pleased with the speed and practicality of its platform. They are to be congratulated.

My experience was fantastic. My host Igor was responsive and clear, answering all my questions. The car I used was as described and more beautiful and clean in person than in the photos. I enjoyed driving such a nice car and felt that it was in perfect mechanical condition. I had no issues with my trip and will gladly book again.

The van was very dependable and really helped on our trip to Colorado. The van was clean when we picked it up. With three rows of seats, we were able to travel with our kids and grandkids. Toyota Sienna vans are comfortable and reliable. The van was an older model, but a classic one. We appreciated the hands free sliding doors on each side. We also appreciated the button to close the rear door. It was cold when we were in Colorado. I was concerned, but the van operated very well.